John Moore

15 de nov. de 2016

Chris Low at Jim Ellis Audi is an excellent service rep.Keeps me informed during the whole process.Punctual. Made sure everything done rightFollowed up with me afterward

Dave

12 de nov. de 2016

Mr Darrly Hickson did a very outstanding job from our first hand shake when me and my wife arrived at Audi Atlanta as he guided us through our car buying process. Mr Hickson answered all of our questions and did not attempt to push us to buy. We felt comfortable working with him and when the time comes to purchase again Darrly is the guy I will be looking for. I truly thank him his patience.

REJJR

11 de nov. de 2016

I purchased this car from another car dealer then brought to Jim Ellis Audi for "maintenance" work. The car needs extensive repairs and I'm trying to work with Jim Ellis (Chris Lee) and Audi USA to resolve oil consumption issues that requires a Crank Case Ventilation System replace ($2,900). If this doesn't fix the problem it may require an engine rebuild that will be very expensive.This car was purchased new by the previous owner in 2009 at Jim Ellis Audi. All service work was performed by the dealership until August 2016 and the car has a clean CarFax history. The car was sold at auction to another local dealer and then bought by me in September 2016. I've already spent $3,500 in repairs. Now I've found out the car needs the Crank Case work for $2,900 and may ultimately require the engine rebuilt.It's hard for me to understand how a car that has had all service and maintenance work performed without any reported issues can be sold at auction without any issues reported and then sold to me 30 days later with what could be well in excess of $10,000 repairs?Hopefully Jim Ellis Audi / Audi Atlanta will advocate on my behalf with Audi USA to help get some relief with this very expensive repair.

myaudi

10 de nov. de 2016

My experience is great. Ryan was very helpful. He went extra miles to make sure we are satisfied with the purchase. I defiantly recommend him to family and friends. He is well experienced. Overall i'm happy with his great service.

audiA7

10 de nov. de 2016

My experience and leasing a new 2017 Audi S7 was very easy due to the fact I had the best audi car knowledgeable in Atlanta and that is Jorge Galvez. He made it look easy and painless. He was able to get everything done for me while I was in Afghanistan with little or no other guindence from me. Like he knew what I like by just telling him few things such as I am a Marine and he knew exactly what I wanted. Thank you again Jorge for all that you did for me and I can tell you I will be back. I will recommend this dealership to everyone I know. V/r,

Erin

10 de nov. de 2016

Best experience I've ever had lurching a car. Our salesman Gunter was great and was able to answer all our questions and the whole process was well executed.

Ciprian Lascu

10 de nov. de 2016

Ok here it is. My experience with Audi dealership in Atlanta, I can say is the best dealership that I ever been and believe me I have been around the world. I can litterly say that Audi of Atlanta in size, customer service and amenities is far better than the Audi dealer in Dubai, UAE. I was just there and I was not impressed with it. As far as the customer service from the first call to the receptionist to the sales agent is a great experience. The customer service is one of the best. I had been leasing Audi's for quite a while now and there is a big difference between the dealers but this one stood out the most. Ok now for my sales agent, incredible I could not ask for a better person to sale me a car. His name is Jorge Glavez a very knowledgeable person when it comes to Audi and defenetlly a car guy. He was able to get everything thing done for me the first time without asking me things again like other agents. This transaction was made from Afghanistan and with limited internet or have the ability to talk to him. When I arrived in the states and to the dealer he had everything ready form me to sign and the car was incredible could not believe that this was my new car. 2017 Audi S7 prestige. Beautiful car.

Han H

8 de nov. de 2016

Chris is polite attentive and he will go the extra mile to help you with any issue. I have an Audi dealership closer to me but drive the extra distance because of Chris.

John S.

8 de nov. de 2016

Brandi Childers was great. I raised a transmission concern with her at drop off that I had not raised when I made the appointment and even though diagnostics are not typically performed on Saturday service appointments, Brandi got the tech to test drive my car and check for transmission fault codes and followed up with me on this issue. That made me feel better about the overall quality of service.

Linda Earls

5 de nov. de 2016

Both DJ in sales and Lee in Finance were easy to work with and knowledgeable about what they were doing--we thank DJ especially for finding the exact car we were looking for!

Mr. D

3 de nov. de 2016

I was shopping around for a used car and wasn't sure where to purchase from. I have contacted a few other dealerships and have had the worst customer service from a few salesperson. When I viewed a vehicle from Jim Ellis Audi Atlanta online. I wasn't sure how well it would be because of the previous salesman. I inquired about the vehicle and was notified by Audrey Brazier. She helped me through the entire process, very patient, understood what I was looking for while providing me with great customer service. When I'm ready to purchase another vehicle, I WILL return to Jim Ellis Audi Atlanta with the same salesperson Audrey Brazier!!!!

Emlod

2 de nov. de 2016

I was looking for a used car and had been to a few dealerships during the week, and it seemed like every car dealership I went to didn't care about what I really thought about the car they just wanted to sell it no matter what. Then I went to Audi Atlanta and worked with Jason Hawksley. Of course like every other dealership they wanted to sell me a car, but this time I felt like they actually wanted me to fall in love with the car before. This was the best and easiest and fastest first car buying experience thanks to Jason. So if you go here, I suggest asking for Jason when you walk in and he will gladly answer all your questions and get you a car in a timely and easy manner!!

Yhpshpyhp1

31 de oct. de 2016

To make it short and sweet....Audi Atlanta outshines Gwinnett Rick Case Audi in every way. The customer service, really sincere & genuine. My Audi Brand Specialist went above and beyond the meaning of outstanding customer service. Thank you Audrey Brazier. I would highly recommend anyone and everyone interested in an Audi to speak with her. Our family will be coming back to AudiAtlanta!

Pique

31 de oct. de 2016

Attentive and thorough. Joey was excellent! Service was performed on time and car was clean as a whistle. I would recommend this dealership to everyone.

Phillip's 1st Audi

29 de oct. de 2016

I'll just be direct. Mr. Darryl J. Hickson is an exceptional sales persons. Soon after my arrival at the airport in Atlanta, Mr. Hickson had transportation available to carry me to Jim Ellis Audi, Atlanta, Ga. The vehicle that I was interested in purchasing was ready for my inspection and evaluation. During the test drive of the vehicle, Mr. Hickson answered any questions that I had, and during further inspection of the vehicle, he addressed the small concerns that I had very much to my satisfaction. At that point I felt satisfied and confident that this is the vehicle for me, that would more than satisfy my needs; that I need to look no further. For the sake of time, and I could go on... Awesome Salesperson!!! Never in my LIFE have I purchased a vehicle with the process being pressure free until I had the pleasure of Mr. Sargent accomplishing my final paperwork/finance processing and added services agreements. Mr. Sargent was a breath of Fresh Air, and I very much appreciate his guidance and professionalism through the process. I'm sure that in the future I'll be less apprehensive in purchasing another vehicle, as it relates to the paperwork/finance processing, as long as I purchase an Audi, or more so from Jim Ellis Audi. If I wasn't approximately 12.5 hours away from Atlanta Audi, and within a 2 hour drive, I would absolutely have my vehicle serviced there. My current opinion, my future Audi vehicle purchases, and interested Audi buyer referrals will be to Mr. Darryl Hickson at Atlanta Audi. Phillip Sr.

TURK

28 de oct. de 2016

Fast, smooth operation, excellent service, very knowledgeable sales person, beautiful showroom. smiling faces. nothing negative everything positive experience. Management should proud of their staff. I am and I will keep mentioned my excellent experience to all my friend. Fatih Alparslan TURK

Darry B.

26 de oct. de 2016

I was very mpressed with the service received at the dealership . Jonathan Parker wad great to work with which led to purchasing the vehicle. I was very pleased and happy with the car.

Darry Burden

25 de oct. de 2016

I was not planning on purchasing the vehicle just starting the process. I was impressed that they had the car, worked with my expectations and no pressure from Jonathan, the very nice and polite salesperson.Darry B.

Barry Lebowitz

25 de oct. de 2016

I have been doing business with Audi Atlanta for over 10 years and have found that from the top down this is an extremely well run dealership. From Tracy the GM to Chris Lee my service writer the customer service and personal service is like none I have ever known in the auto industry. This dealership is the main reason I have purchased Audi products over the past 10 years.

Kirk Paulsen

25 de oct. de 2016

We purchased a Q5 from Greg. Outstanding service from the moment we walked in the door. He was pleasant and very knowledgeable. My husband is ill and Greg went out of his way to speed the process up. We left very happy. If you are even remotely thinking of purchasing any model Audi, go and see Greg. You won't be disappointed. #TEAMGREG

Tammy Paulsen

24 de oct. de 2016

Greg is the man. Great seller working for a great dealer. Buying from him was a quick and pleasant process. Couldn't be happier.

Bryan

19 de oct. de 2016

Chris Lee has taken good care of me and my four Audi's. Chris Lee is very helpful and very accommodating. This dealership has been great to deal with.Bryan

Maria Jimenez

18 de oct. de 2016

Honestly, I don't think the service was just great I think it was outstanding. DJ did a great job from the beginning to the end. He really cared about my needs and helped me through the process. I have never felt pushed to make addition, instead he gave me so many options that I didn't think they were there. Is it easy to understand why he is so passionate with his job (he truly loves Audi) and that is something that you can pretend , is reality and the customer can feel it. I wasn't expecting to buy Q5 (The car of my dreams) right away, but I felt very happy I did. His service went beyond the "sales part". Thanks AUDI for taking such a good care of your customers! We had a great experience as well with the financial person. He was very clear and sincere. He gave us pros and cons and let us made our final decision. Great team AUDI! I totally will recommend AUDI ATLANTA ! great team, great service, great vehicles !

peace

17 de oct. de 2016

Honestly, I don't think the service was just great I think it was outstanding. DJ did a great job from the beginning to the end. He really cared about my needs and helped me through the process. I have never felt pushed to make addition, instead he gave me so many options that I didn't think they were there. Is it easy to understand why he is so passionate with his job (he truly loves Audi) and that is something that you can pretend , is reality and the customer can feel it. I wasn't expecting to buy Q5 (The car of my dreams) right away, but I felt very happy I did. His service went beyond the "sales part". Thanks AUDI for taking such a good care of your customers! We had a great experience as well with the financial person. He was very clear and sincere. He gave us pros and cons and let us made our final decision. Great team AUDI! I totally will recommend AUDI ATLANTA ! great team, great service, great vehicles !

MariaPaz Jimenez

17 de oct. de 2016

Honestly, I don't think the service was just great I think it was outstanding. DJ did a great job from the beginning to the end. He really cared about my needs and helped me through the process. I have never felt pushed to make addition, instead he gave me so many options that I didn't think they were there. Is it easy to understand why he is so passionate with his job (he truly loves Audi) and that is something that you can pretend , is reality and the customer can feel it. I wasn't expecting to buy Q5 (The car of my dreams) right away, but I felt very happy I did. His service went beyond the "sales part". Thanks AUDI for taking such a good care of your customers! We had a great experience as well with the financial person. He was very clear and sincere. He gave us pros and cons and let us made our final decision. Great team AUDI! I totally will recommend AUDI ATLANTA ! great team, great service, great vehicles !

Michael Liao

17 de oct. de 2016

Jason Hawksley went above and beyond my customer service expectations. I couldn't be more pleased with this car buying experience. As I was located out of town, he worked well with me over the phone and via email. And then on purchase day, the sale was quick and efficient. I highly recommend this dealership and Jason(my salesman ). Thank you

jts

4 de oct. de 2016

Audrey is fantastic! During the process I thought and felt like I was well taken care of by a seasoned professional who could handle any challenge in the process. I was impressed that during her vacation she remained in contact and resolved a problem that came up. Overall, an outstanding process!

Jill and Mike Romeo

3 de oct. de 2016

Go and see Mounir Barhoumi if you are looking for a great Audi specialist at this dealership. He was accommodating, friendly, knowledgeable, and fast. He offered to set up my phone and moved my things from my Volvo without me asking. He is a low pressure salesman, let's face it, Audi is the way to go - so make the move. I know Mounir stayed well beyond his regular work hours, but you would never know it - no rushing. Lee In finance, had our paperwork ready and provided a quick overview of options, no typical salesman pressure, just things we actually needed for our vehicle. This dealership is a class act and got our new vehicle out the door quickly. Today is my first day as proud 2017 Audi Q5 owner, looking forward to many more years of Audi's and purchasing them here.

Chris

30 de sep. de 2016

Made out of state purchase. All negotiations done online. Incredibly responsive sales and Internet team. Felt like they did everything they could to get my business. Many dealers who have online service and inventory were simply not responsive enough to be competitive. Financing with Cortlin was stress free and Davian was exceptional. They u Der stood from beginning that I knew exactly what I wanted and did everything they could to out compete other dealers!

Mike Romeo

30 de sep. de 2016

Thank you to Mounir for helping my wife pick out a car and then having things ready for me when I got there to test drive and finish paperwork. Highly recommend this dealership. No hassle or sales pressure. Thank you for everything!

Chefrichard

29 de sep. de 2016

Working with Audrey & Lee was a pleasure! They both were very knowledgeable and direct. I'm so excited for my new Audi Q5! Best regards

Curtis

26 de sep. de 2016

After posting a review on this website I received a phone call from the GM Rob Waggoner within 12 hours that resolved my customer service issue. Customer service issues are clearly important to Rob and he will do what he can to make his customers happy.

FNJ

22 de sep. de 2016

From the time we entered this dealership, we received excellent service. This was definitely the best experience that I've had at a luxury car dealership. Thanks to Jason Hawksley and Lee Andrieca. I am the proud owner of a 2017 Audi Q7!

ImGadgetGurl

21 de sep. de 2016

My service consultant (Dave Campbell) was extremely pleasant while assisting with having my S5 serviced. I only wish I could be greeted like that everyday!

GiGi B

21 de sep. de 2016

I purchased my Audi S5 almost one year ago (which was an awesome experience) and had my first vehicle service earlier this month. The service consultant (Dave) was extremely pleasant while assisting with having my S5 serviced . I only wish I could be greeted like that everyday!

Brandy

20 de sep. de 2016

I walked into this Audi dealership with a pretty good idea what I wanted but after superb service from Todd Chisolm I was sold on the Audi Q7. Todd was so helpful in my decision making process!! He made the transaction super easy and did a great job showing me all of the many features of the Q7! Thanks Todd!

Carolynn

20 de sep. de 2016

Best place to buy an Audi! George spent hours with me to make sure I was comfortable with all my buying decisions. Buying a car can be super stressful but they made it quite enjoyable. Would absolutely go to Jim Ellis Audi on Peachtree Industrial.

Carolynn

19 de sep. de 2016

Best place to buy an Audi! George spent hours with me to make sure I was comfortable with all my buying decisions. Buying a car can be super stressful but they made it quite enjoyable. Would absolutely go to Jim Ellis Audi on Peachtree Industrial.

gbell

16 de sep. de 2016

Consultant CommentChris Lee in Customer Service and Garret Gilmore in Service/Tech were OUTSTANDING !Facility CommentBoth Chis in Service and Garrett as the Technician were superior service and technician employees. Also Chris was very kind to offer me a free lunch from the upstairs lunch bar in the Peachtree Blvd Audi building. Very good food by the way, again very impressed!Transport CommentsChris Lee as a Service Representative is very professional, friendly, attentive to customer needs and responsible. He is the best customer service representative I have experienced at Audi in 17 years of being an Audi Customer. Garret Gilmore is the Audi Technician that serviced my car. He is another true professional. He met with me before he serviced my car for the first time, and I confirmed not only what was important about my new car but that he would take care of it like it was his own. Garret is the most conscientious, considerate, friendly, Audi Tech I have ever worked with from Audi. I will also note that I have used Audi services at other Georgia Audi locations and never had a consistent positive experience. The Peachtree Blvd Audi location I went to in Atlanta GA is the most pleasant, friendly, customer oriented, professional group of Audi staff I have ever experienced. I was so surprised by the high and consistent level of customer attention that I thought I was in a different state and not an Audi location. Seriously, I swear I am not exaggerating when I tell you my past experience with Audi service (prior to this Peachtree Blvd location) has been nothing but consistently horrible beyond any level of acceptable minimal service for any industry. The Peachtree Blvd location treated me like a truly valued customer, like a family member, and it was an experience I will tell all my friends who seek an Audi to go back to just them. Note Audi Corporate - your other GA Audi locations are a disaster when it comes to service (damage to my car, arrogant unprofessional attitudes, irresponsible management, etc. etc). The Peachtree Blvd location sets the bar for the high level of service all Audi locations need to achieve - very impressed and very pleased with Audi Service but only because of this Peachtree Blvd location and Chris and Garrett.Quality Comment- bottom-line - Garrett the Tech is the ONLY technician I will ever use for my new Audi, because of his attention to detail and high level of care in servicing my car.

Gman

16 de sep. de 2016

Consultant CommentChris Lee in Customer Service and Garret Gilmore in Service/Tech were OUTSTANDING !Facility CommentBoth Chis in Service and Garrett as the Technician were superior service and technician employees. Also Chris was very kind to offer me a free lunch from the upstairs lunch bar in the Peachtree Blvd Audi building. Very good food by the way, again very impressed!Transport CommentsChris Lee as a Service Representative is very professional, friendly, attentive to customer needs and responsible. He is the best customer service representative I have experienced at Audi in 17 years of being an Audi Customer. Garret Gilmore is the Audi Technician that serviced my car. He is another true professional. He met with me before he serviced my car for the first time, and I confirmed not only what was important about my new car but that he would take care of it like it was his own. Garret is the most conscientious, considerate, friendly, Audi Tech I have ever worked with from Audi. I will also note that I have used Audi services at other Georgia Audi locations and never had a consistent positive experience. The Peachtree Blvd Audi location I went to in Atlanta GA is the most pleasant, friendly, customer oriented, professional group of Audi staff I have ever experienced. I was so surprised by the high and consistent level of customer attention that I thought I was in a different state and not an Audi location. Seriously, I swear I am not exaggerating when I tell you my past experience with Audi service (prior to this Peachtree Blvd location) has been nothing but consistently horrible beyond any level of acceptable minimal service for any industry. The Peachtree Blvd location treated me like a truly valued customer, like a family member, and it was an experience I will tell all my friends who seek an Audi to go back to just them. Note Audi Corporate - your other GA Audi locations are a disaster when it comes to service (damage to my car, arrogant unprofessional attitudes, irresponsible management, etc. etc). The Peachtree Blvd location sets the bar for the high level of service all Audi locations need to achieve - very impressed and very pleased with Audi Service but only because of this Peachtree Blvd location and Chris and Garrett.Quality Comment- bottom-line - Garrett the Tech is the ONLY technician I will ever use for my new Audi, because of his attention to detail and high level of care in servicing my car.

DCBL

15 de sep. de 2016

The service that we received while buying our second Audi was simply incredible. You won't find a salesman that works harder than Chris. He listens to what you want and does everything to make sure your experience is great. My wife and I felt more like long time friends than customers. The time with Finance was painless and very helpful!

maranda donato

15 de sep. de 2016

Dave Campbell was exceptional. He called with any updates once he had them and provided me with all the details I needed in order to make an informed decision about my vehicle repairs. He went above and beyond in his customer service to me and exceeded all my expectations from a service and delivery perspective. People like him are the reason I love being a part of the Jim Ellis Audi family!

John

14 de sep. de 2016

Took delivery of a 2017 A7 last week, the second car I purchased from the Jim Ellis organization. Since the car had to be ordered it was a 2 plus month process. My salesperson, Audry Brazier kept my posted at each step of the production process. She was pleasant, knowledgeable and very professional throughout the purchase and delivery of my car. Since the car has quite a few features she took quite a bit of time with me to ensure that I was comfortable with the operation of each feature. A pleasure to deal with as was Lee the finance manager.

Wendel

12 de sep. de 2016

Zach is wonderful and provided personalized attention. I will send anyone I can his way, which is the best compliment I can give! The process was quick and easy once we finalized the price of the car and my trade. They ultimately helped me with a purchase process I was happy with.

Audiowner

11 de sep. de 2016

Matthew Hunter was my service consultant. He was my service consultant the first time I brought my car in for service & I enjoyed his service so much that I requested him for this last visit. The facilities are so nice, as are the people who work there. I truly enjoyed the lunch that I had in the Quattro Cafe. That was a really nice & unexpected treat, which I truly appreciated. Everyone was so friendly & helpful. The check-in process was fast & easy as well. All I can say is when it's time to bring my car in for service, I actually look forward to it.

kcountryman

9 de sep. de 2016

Had a fantastic experience buying my daughter a car. We were trying to buy a car for her to take to college and we were short on time and had a specific budget to work with. DJ Hickson was hardworking, honest and trustworthy. He stayed late on a Friday night for us to view the car, he spoke the truth and there was no back and forth negotiation to get to the price we felt was fair. I dreaded the experience of buying a car but working with DJ was a pleasure. I will definitely call him first the next time I make a car purchase.Kim Israel

Robert Focazio

8 de sep. de 2016

I am a returning Audi owner who just walked in off the street to inquire about a new 2016 Audi. I met and was helped by DJ Hickson. DJ was knowledgeable and extremely good at the attention to detail I was looking for. He negotiated fairly and did all the paperwork necessary leaving me with very little to do except drive home in my new car. To add to this I left my handicap sticker in the car and before I realized I had left it the sticker appeared in my mailbox. That's attention to detail!!!

Debbie and Clay

7 de sep. de 2016

We just bought a beautiful Audi A6 from Audi of Atlanta and Johnathan Parker. The experience was terrific from beginning to end. We have never had such an enjoyable time buying a car. Johnathan was professional and knowledgeable and we couldn't have asked for a nicer person to deal with.

Sven R.

7 de sep. de 2016

After I am from Germany and not that good in Business English, the Sales Agent and Finance Agent took all the time that I need to understand what we are going through the paperwork.... Awesome! They got everything done so that I could take my new car ride after the contract signing home!!!

Matt Franklin

6 de sep. de 2016

Steve Stewart is my guy and he does great! He knows about my Audi RS4 and he and his technicians serve me well with routine maintenance and repair.

Mike1174

6 de sep. de 2016

Matt has excellent customer service. He took great care of me. Very knowledgable and courteous. Explained everything in detail and made sure every thing was done right. Even got my vehicle washed.

Rodny

6 de sep. de 2016

I am very satisfied with the appointment process and during the time of the service. David Campbell did a really a good job during the process.

Claudia

30 de ago. de 2016

This is a beautiful Audi dealership in every respect. Polite, prompt, friendly, respectful, efficient. I love going to Audi. They always return my Audi washed and shined! My husband and I have sent many friends to Audi who have purchased cars, based on our help and recommendations. I LOVE MY AUDIs, both of them! The cars are superb and the staff are phenomenal. They know their product and are proud to represent Audi. My service guy Steve is tops. And besides being superb, they liked my dog!

Claudia R Adkison

29 de ago. de 2016

This is a beautiful Audi dealership in every respect. Polite, prompt, friendly, respectful, efficient. I love going to Audi. They always return my Audi washed and shined! My husband and I have sent many friends to Audi who have purchased cars, based on our help and recommendations. I LOVE MY AUDIs, both of them! The cars are superb and the staff are phenomenal. They know their product and are proud to represent Audi. My service guy Steve is tops. And besides being superb, they liked my dog!

Doug1026

25 de ago. de 2016

Zach McCullough was exceedingly patient and helpful as we searched and the negotiated the sale over the internet via email. A wonderful atmosphere to do business in and a wonderful and helpful staff. I really enjoyed being able to use computers to check my e-mail and forward some needed documents.

Doug Schwark

25 de ago. de 2016

Zach McCullough was exceedingly patient and helpful as we searched and the negotiated the sale over the internet via email. A wonderful atmosphere to do business in and a wonderful and helpful staff. I really enjoyed being able to use computers to check my e-mail and forward some needed documents.

Martian

23 de ago. de 2016

I was very pleased with the service, friendliness and professional attitude I received from Matt Hunter. My car was ready ahead of time - which was great for a Monday morning. I love the dealership - very clean and inviting.

Jennie Metz

23 de ago. de 2016

Thank you all for excellent service! Every time that we visit the Jim Ellis Audi dealership in Atlanta we are treated with very professional and courteous staff members. We have never been disappointed with any of the cars, or services that we have received from this dealership, so thank you for continuing to exceed our expectations!

Bob

21 de ago. de 2016

This private seller is about as good as they come. He always replied quickly and thoroughly with more info than asked for. He seems to genuinely care about the potential buyer.

Lawrence Bank

18 de ago. de 2016

Chris Lee proved once again to provide more than most would expect from Audi. He , in addition to the service that I needed went the extra mile and replaced the key Battery in addition to having the Turbo seen to at no cost. Thanks agin to Chris and his Audi Team

Unlisted2016

12 de ago. de 2016

An Audi dealership that automatically wanted to low ball my trade in (they offered the insulting sum of 10k for a 2011 Q5) and send it to auction because it's an Audi that has an Audi issued recall on it's airbags? I'll be speaking with Audi USA directly to to ask them about this nonsense. I'll NEVER do business with Jim Ellis again and I'll NEVER recommend them to anyone ever.

AudiJazz1

12 de ago. de 2016

I always have a great service experience with Chris Lee as my service consultant. He goes the extra mile to make sure I'm pleased and service is performed promptly. He is professional, friendly, and caring. Coming in for service is a welcome event with such outstanding people at Jim Ellis Audi!The Quattro Cafe is also very good each time I eat there. Thank you, Chris, for your continued exceptional service!

vsk

12 de ago. de 2016

I had a crisis situation recently that Steve handled for me with exceptional skill. He was able to get me in the system and service my car needs with very little lead time. The wait was less than I expected, and I was quite comfortable in the Cafe, with its benefits. Steve explained everything to me clearly, fixed the problem, and we established a followup plan in record time. Steve is the best, and so is Audi Atlanta!

Linas Q5 TDI

11 de ago. de 2016

This is the first dealer which I liked. Will Dickenson was great, my Q5 TDI perfect as it was described. I'm happy with my car. Thank you for everything.

Ashick4

8 de ago. de 2016

Beautiful dealership. I love getting my car serviced there. There is a reason that this is the 4th Audi that I have bought from Audrey. She is the absolute best. The specs I wanted on my vehicle are not common and she made it happen!

jkhanna3

8 de ago. de 2016

I'm a particularly picky and troublesome client, so George K definitely had his hands full. However, he catered to all my demands, no matter how inconvenient or tedious. He made the process extremely easy and even fun. The showroom is beautiful, and all employees (including the service department staff) were courteous and helpful. I'll definitely be coming back for service.

eJarecki

8 de ago. de 2016

Michael Gerbick was awesome! I came to Audi with a friend while he was purchasing a car from Mike, and I always had a feeling I'd end up buying my first Audi from him as well. Great guy, enjoys talking about Audis and showing them off. Easy to work with, and helps out on price wherever he can. Truly was a great experience and he was able to make my purchase happen on a xxxx of a busy week for him. I got exactly the Audi I wanted! My next one will be purchased here as well.

SysEng101

8 de ago. de 2016

This might be the first car salesman I actually liked. Michael was very responsive and it felt like he was in my corner 100% of the time. I usually drive a hard bargain as I buy cars often and this is the first time I was treated with respect. No monthly payment games, no tricks; just a quick car sale. Michael and Cortlin knocked it out of the park. Every possible need was met and I was in & out within 90 minutes. I have an unusually high credit score and was not insulted with a rate beyond what I deserved. I look forward to the next purchase a few years down the road. This was the first time I was able to purchase a car hassle-free. You have an amazing staff! Thank you.

kw230286

8 de ago. de 2016

Matt was great. He handled my visit and made it worry free. He even gave some maintenance suggestions to help out a first time owner. I look forward to my next visit. I just wish you guys had a south side location. Lots of Audi's and high end cars OTP south. Not having to drive 60 miles would make my visit even easier!

Ashley

8 de ago. de 2016

Beautiful dealership. I love getting my car serviced there. There is a reason that this is the 4th Audi that I have bought from Audrey. She is the absolute best. The specs I wanted on my vehicle are not common and she made it happen!

Anyone

8 de ago. de 2016

I was looking for an R8. Obviously these aren't kept on the showroom floor. Even better. Awesome job George and Team!

Evan Jarecki

8 de ago. de 2016

Michael Gerbick was awesome! I came to Audi with a friend while he was purchasing a car from Mike, and I always had a feeling I'd end up buying my first Audi from him as well. Great guy, enjoys talking about Audis and showing them off. Easy to work with, and helps out on price wherever he can. Truly was a great experience and he was able to make my purchase happen on a hell of a busy week for him. I got exactly the Audi I wanted! My next one will be purchased here as well.

SysEng101

8 de ago. de 2016

This might be the first car salesman I actually liked. Michael was very responsive and it felt like he was in my corner 100% of the time. I usually drive a hard bargain as I buy cars often and this is the first time I was treated with respect. No monthly payment games, no tricks; just a quick car sale. Michael and Cortlin knocked it out of the park. Every possible need was met and I was in & out within 90 minutes. I have an unusually high credit score and was not insulted with a rate beyond what I deserved. I look forward to the next purchase a few years down the road. This was the first time I was able to purchase a car hassle-free. You have an amazing staff! Thank you.

fuma12

4 de ago. de 2016

Audrey didn't need a tablet. We sat in an A6 on the floor and she went over all the features with great affect. I hate buying cars but the folks at Jim Ellis made it a breeze. Audi Atlanta made the A6 purchase a wonderful experience. Hassle free!

Jackie W

4 de ago. de 2016

I was thrilled when Joey was able to fit my car in without an appointment. I was worried about being stranded with a leaking radiator.

Cheryl3.0

2 de ago. de 2016

Chatted with Wyll online. He talked about Audi's brand swag. Explained the car's features, helped apply Bluetooth settings, was fun to work with

wastedmytime

31 de jul. de 2016

I contacted the dealership on Friday and said I wanted to come in the next day to test drive/buy a used car. They said "see you tomorrow', The next morning they called and said "we have the car ready, and ready for you to drive when you get here". I then drove 2.5 hours to the dealership; when I got there , they said "sorry, we sold it" Really? You didn't give me first rights to buy it when you knew I was on my way in?? You didn't call me to let me know?? I would never trust this dealership!

jawjagrl

22 de jul. de 2016

My husband and I have bought more cars than I'm comfortable admitting and DJ at Audi Atlanta has definitely been the best experience so far. DJ truly listened to what we wanted, answered any questions and was very patient with us. Audi Atlanta is a fabulous dealership and I highly recommend them

Joe V

21 de jul. de 2016

What distinguishes a person or organization is in how they respond to the unexpected. While we did hit a snag in my purchase process, I am now driving a beautiful new Q5 and am even more excited about my experience than before we hit the snag- all due to Tracie and Allen's tireless commitment to excellence. I am a first time Audi buyer and must say - I'm impressed!

Rendell Hillmon

21 de jul. de 2016

My salesperson was great the process was very easy I will definitely shop here again!!! Thank DJ

DCROE

19 de jul. de 2016

Tracie Maloney always does an excellent job taking care of her customers. Chris Lee was so helpful in helping me with my new tires purchase. He made everything seamless. Paul Johnson, as always, was incredibly helpful. It's always a 10 dealing with Audi Atlanta!

Hunter G

19 de jul. de 2016

This is my second purchase at Audi Atlanta. I went back because I had such a great experience the first time, and the second go 'round was even better. The new facilities are great and the whole staff went above and beyond to make the deal happen. My sales advisor was Sankar Henderson on both purchases; he is attentive to my needs and wants, and always did his best to make the experience great. I highly recommend Sankar and Audi Atlanta to you!

Cynthia

19 de jul. de 2016

Steve at Audi Atlanta was masterful in facilitating my recent visit for service for my A8. He efficiently registered my visit and asked for any additional concerns that needed to be addressed.This was my first inaugural visit since purchasing my vehicle and treated me like a favorite customer.

Jamil

19 de jul. de 2016

Great car buying experience. I haven't bought a lot of card but the deal was good and the staff was friendly

Alan

15 de jul. de 2016

Had a great experience at Jim Ellis Audi a couple weeks back during my third car purchase. It was a quick and painless process. I worked with Senior Audi Specialist, George Kategaris. He is extremely professional and knowledgeable of the Audi lineup. Great experience! I highly recommend George and the rest of the Jim Ellis Audi team.

JabarS

14 de jul. de 2016

Ryan was great! My wife and I would recommend this dealer to anyone. Their customer service is stellar and they really care about the customer's buying experience. They did a great job with giving us the most competitive rate which made it impossible to walk away from the deal.

Charlie Wingo

11 de jul. de 2016

I have had Chris Lee as my service advisor for almost all of the 12 years I have owned my Audi AllRoad. He is the best!! Now, I consider him as a trusted friend, and have absolute confidence in his recommendations regarding my car. He is a great asset to the Jim Ellis organization.

Elizabeth

11 de jul. de 2016

Quintin & the rest of Audi Atlanta team were so great! They worked with me to get the right car for me!

Maria

6 de jul. de 2016

Matt Hunter truly makes the entire process worry free and easy. Excellent customer service, professional, reliable and efficient. I always feel taken care of whenever I need to take my car in.

Kim A.

5 de jul. de 2016

Matt Hunter goes out of his way every time to help me. In all the years I have had cars (and I used Jim Ellis in the 1980s), he is by far the best service consultant I have ever had.The gentleman at the loaner counter was also very good and helpful. He helped get me into a loaner based on my business as a realtor and it made a huge difference. I was able to take out a client in the loaner and got many compliments on the car. I don't remember his name, but would like to thank him.

Dr. J

3 de jul. de 2016

Jason was fantastic! Very low pressure and knew what we were looking for quickly!2017 Audi A4 is a great all around vehicle with fantastic tech!Overall it was a great experience leasing for the first time we will be coming back!

Peddler

2 de jul. de 2016

Steve Stewartwas very helpful in my first visit with my Q5. Very clear in his discussion of what would take place and also answering my questions. Made sure I found the comfortable waiting area and the benefits that went with my wait. My service was complete on time and Steve made sure I knew what had been done and had me on the way home. Also covered the next service requirement.Great first visit.

Michael C

30 de jun. de 2016

Gunter Riechart is an outstanding person to deal with. He is honest, personable, and just a good dude. I have had many experiences with salesman and Gunter is the best!I would send every person I know to Gunter to buy a car, if they all wanted an Audi.Gunter is the man!!!

J

30 de jun. de 2016

Jason was fantastic! Very low pressure and knew what we were looking for quickly!2017 Audi A4 is a great all around vehicle with fantastic tech!Overall it was a great experience leasing for the first time we will be coming back!

NateGA

30 de jun. de 2016

I just leased an A3 Premium Sedan 2 weeks ago from Audi Atlanta. It was the smoothest car buying I've had to date. Quintin Jagor was my salesman and was a fantastic help. This experience alone may have won my business for years to come

bignate324

30 de jun. de 2016

I just leased an A3 Premium Sedan 2 weeks ago from Audi Atlanta. It was the smoothest car buying I've had to date. Quintin Jagor was my salesman and was a fantastic help. This experience alone may have won my business for years to come

vlm

28 de jun. de 2016

The service center always provides outstanding service. They are knowledgeable about the cars, repair times, and provide reasonable estimates around when the car will be ready.

slick1010

23 de jun. de 2016

Please forward this message to the Manager at Audi Atlanta and to Mr. Jim Ellis (I've been a loyal Jim Ellis customer for about 20 years) I am now "officially" part of the Audi family!!! I just purchased a loaded Audi A3 TDI Sedan. I absolutely love it. My sales person was Jason Hawksley. He went above and beyond to get me a great deal. Since the car I purchased was a loaner vehicle, he even went and collected the car from the person who was using it and swapped it out with another so that I could test drive and purchase this car today! All of that was done after hours on his own time. If you're looking to buy an Audi, I highly recommend Jason!

Roseanne

16 de jun. de 2016

Jorge Galvez is a very friendly and easy to talk with car salesman. His assistant Mac is also available to answer most questions or find someone who can, if Jorge is tied up. We felt very comfortable with his first offer and then he matched another dealer when presented with this lower cost option. While we waited for the color and style to arrive, he provided a loaner car. Overall it was a very pleasant buying experience and we would recommend him with no reservations.

Ruby

15 de jun. de 2016

Gunter was so nice and honest from start to the end. We did not felt any pressure to buy anything. This is why we came back two days later to buy the car from Gunter. Thank you again Gunter for a nice, pleasant and non stressful experience of buying a car.

Alex B.

15 de jun. de 2016

I've had more than 6 Audi that I have purchased in multiple states from different dealers and Audi ATL/Louis Long are the best partners I've ever experienced.

Wolverine1954

15 de jun. de 2016

Absolutely Superb Experience! Special pleasure to meet, and indeed become respectful friends with Salesman Gunter Reichert, Receptionist Claudette, and Administrator Patrick Wolff. Highly recommend the Dealership and the Product.

ruby1975

15 de jun. de 2016

Gunter was so nice and honest from start to the end. We did not felt any pressure to buy anything. This is why we came back two days later to buy the car from Gunter.Thank you again Gunter for a nice, pleasant and non stressful experience of buying a car.

Scottcthom436

15 de jun. de 2016

Louis, as always, was fantastic to work with regarding the purchase of my Audi. He is extremely knowledgeable. He has helped me with the purchases of an 2016 A7, 2016 S5 and 2013 TT

JoeneAN

12 de jun. de 2016

I owned a Q5 and decided to start looking to buy a current model. I was given Jorge Galvez as a contact from family members who had a great purchasing experience with him earlier. Jorge was contacted and so began the search for my new 2016 Audi Suv. Communication was over the phone, by fax, or Fedex which suited me as driving around Atlanta was a frightening thought. Jorge found the perfect SQ5 for me and had it shipped directly to my home in Alabama. Even the gentlemen that delivered my car were super nice and contributed to my positive car buying experience. I would recommend to others and purchase again from Audi of Atlanta & Jorge Galvez. Love my new SQ5.

Nokogranny

12 de jun. de 2016

Truly the best auto buying experiences we have ever had! She went above and beyond -- even picking us up at the Metra when we flew to town to pick up our new Quatro! She explained much and when we began to glaze over, programmed into our phone her cell number for later questions. Simply remember to ask for Audrey at Audi Atlanta, you won't be disappointed!!

Joenean

12 de jun. de 2016

Jorge came highly recommended to me from another buyer. He located a SQ5 for me that met my requirements and our communications were by phone and fax. He even went the extra mile by having the car delivered to me in Alabama so I did not have to drive to Atlanta. Customer service is awesome I've never been treated so good. If you want a great car buying experience call Jorge Galvez, you won't regret it!

Chakri

31 de may. de 2016

We drove from Tennessee to this dealership to purchase 2016 Audi Q5 3.0 S line. Jason Hawksley was the sales person that helped us to own our first Audi . He is very professional, Hard working,Enthusiast,Knowledgeable and Honest sales personal per our experience. He overstayed on saturday and took care of our purchase. We were treated very well and the purchase was hassle free. The finance expert Patrick is an Awesome guy too. He is the Best !!! We Made a right decision to own an AUDI and loving our new vehicle. I highly recommend Jason and Patrick at Audi Atlanta.

Thebean14

31 de may. de 2016

Steve is why I will always be an Audi owner!! His guinine concern and friendliness is un matched. He has always worked or service all of my cars.. I made sure I followed him from his old location.. I TRUST him and his advice on my cars.. Audi should and I hope thy are very happy with him and all he brings to the company.. Thank you Steve and Audi..

frankwilsoniv

30 de may. de 2016

I have bought multiple vehicles from Jim Ellis Audi Atlanta, and the entire relationship continues to exceed my expectations. From sales to service the entire dealership puts customers first. I would recommend Jim Ellis Audi Atlanta to anyone.

Rob and Jennifer Hunter

27 de may. de 2016

We drove 8 hours from North Carolina to this dealership to purchase our car. Our salesperson, Jorge Galvez was professional and wonderful to work with. He answered all of our questions, and we had a lot:) He was always there for us. The deal was amazing, the customer service was outstanding. Mac showed us all the features on the car and John in Finance made the paperwork so easy. It was prepared to sign when we got there. The only surprises were good ones. They treated us like royalty. Do not go anywhere else! We will be calling Jorge again in a few years to buy our next car! This is the only dealership we plan to do business with. The GM also came out to introduce himself and to make sure we were happy customers. We are so happy!! Love our new Q5:) I cannot say enough good things about our experience!!

Kevin A

27 de may. de 2016

I recently dropped off my Audi Q7 for regularly scheduled maintenance. I understand that my service advisor, Dave Campbell, is relatively new to the company, but what an outstanding ambassador he is for Audi Atlanta. Dave is attentive to all the details, courteous, and extremely professional. He's also very responsive to inquiries, and he did an exceptional job of keeping my updated by telephone as to the status of my vehicle.

Hunter fan

26 de may. de 2016

We drove from NC to Atlanta to buy our new Audi Q5 because of the amazing customer service we received. Jorge Galvez was our expert salesperson. He answered every question and put together a deal that could not be matched. We asked a lot of questions and Jorge was amazing. Mac showed us all the features of the car and was a delight. John in finance had all our paperwork together and ready to go. There were no surprises at all except for a paid night in a 5 star hotel. We had a wonderful time!! Will not go anywhere else!! Plan to go back and see these guys for the S5 in a few years!!!! The GM came out to make sure we were happy too

Rhonda Harden

22 de may. de 2016

Mr. Chisolm was honest, patient, and very knowledgeable. Ms. Graber was refreshing to work with. Ms. Rachel Durham was outstanding; she was my first contact through the internet. This was the best car buying experience I have ever had. Do not go to any other Audi dealership in the Atlanta area. If you do, you will be disappointed and wish you had came to Audi Atlanta Jim Ellis. I use to sale cars. I wish I had worked here. Everyone is very nice and professional.

Charlie

21 de may. de 2016

Facility Comment Micheal Gerbick the sales representative was "OUTSTANDING" , very professional, and responsive. He represents your brand well Overall Experience Comment The whole experience was enjoyable. Much different then dealing with other dealerships.

Lisa123

20 de may. de 2016

Over the years I have purchased many cars. This was truly the best experience that I have ever had. The whole staff was very concerned with my happiness during the process. My salesman was Greg Savitt and I could not have asked for a more accommodating person.My finance person was Early Pickett. He had all the paperwork ready upon my arrival. I was very pleased with the amount of time that it took to complete the paperwork.

jolyeagle

17 de may. de 2016

It is always unfortunate to write things like this but be aware that ultimately like most big companies the day to day team members are probably great....but the leadership doesnt take responsibility for their product and they wont stand up and do the right thing because they don't want to jeopardize their Sr role. Stacey Hodges their VP let the company down today by explaning to me that "we cant help you with this issue because we operate on 20% margins in the service area." wow... that response as I just walked out of a $10 million dollar new service facility. Great day to day people but the leadership hides behind "margins" and "we don't know the service history, we don't know if you were original owner, etc, etc." They couldn't even take enough time to figure out if I was the original owner.This is probably very rare but fyi if your issue reaches the leadership.

Steve Stewart

16 de may. de 2016

Best Customer Service Dealer! Look for Steve Stewart - Service Consultant if you have any problem with your car He will walk and guide you and be honest about it!

DEG

16 de may. de 2016

As smooth a buying experience as one could hope for. Low-key, no pressure, personal touch. Ask for Audrey Brazier -- she was fantastic!

justin oh

16 de may. de 2016

Best Customer Service Dealer!Look for Steve Stewart - Service Consultant if you have any problem with your carHe will walk and guide you and be honest about it!

Michelle

13 de may. de 2016

Quintin is the absolute best salesman that I have ever experienced! Very knowledgeable, had an answer for every question, even after the sale he is still available if I need assistance. He went above and beyond to get me the perfect vehicle! Very polite & respectful of my time. Even researched & recommended a restaurant for our dinner when we said we were hungry! I will refer friends in the future and will look for him for my next purchase! Patrick Wolff did a fantastic job of explaining all of my docs, service plans, price & payment. We were in & out quick. He was a pleasure to do business with! Everyone from my first contact with Tracie Maloney to Quintin Jagor to Patrick Wolff exceeded my expectations. I was hesitant being that I was coming from out of state to purchase but this was the easiest purchase I have ever made. I am recommending them to everyone! Thank you Audi Atlanta! Customer for life!

Michelle131

13 de may. de 2016

Quintin is the absolute best salesman that I have ever experienced! Very knowledgeable, had an answer for every question, even after the sale he is still available if I need assistance. He went above and beyond to get me the perfect vehicle! Very polite & respectful of my time. Even researched & recommended a restaurant for our dinner when we said we were hungry! I will refer friends in the future and will look for him for my next purchase!Patrick Wolff did a fantastic job of explaining all of my docs, service plans, price & payment. We were in & out quick. He was a pleasure to do business with!Everyone from my first contact with Tracie Maloney to Quintin Jagor to Patrick Wolff exceeded my expectations. I was hesitant being that I was coming from out of state to purchase but this was the easiest purchase I have ever made. I am recommending them to everyone! Thank you Audi Atlanta! Customer for life!

Samuel Santos

12 de may. de 2016

This dealership is top of the line, I was greeted immediately after arriving, purchased a Mazdaspeed 3, Todd Chisolm was a great and experienced salesman, made me feel at home, didn't pressure the sale just guide me through it. 5 stars to Todd Chisolm as well, thank you for making my buying experience great.

Cathy

6 de may. de 2016

Would recommend this dealership to friends and relatives. Enjoyed the nice facility and friendly employees. Everyone was willing to help answer any questions we had and work to get the deal we wanted.

Bill E.

6 de may. de 2016

My wife and I decided we wanted a new 2016 Audi TT but had to make sure her instrument (cello) case would fit - two will fit! A bit of research (on this website and others) to select a good dealership and a salesperson we hoped would be effective and professional led us to Audi Atlanta with two names. Audrey Brazier was the person available. Since she is a Senior Audi Brand Specialist, I figured Audrey would be experienced at handling pricing in a straightforward manner and would have credibility with her managers to move forward without complication. We knew exactly what options and details we wanted. Audrey helped locate a vehicle not too far away and we agreed to a deal. She monitored the car's shipping to Atlanta (which got complicated and somewhat more expensive to the dealership), had it prep'd/polished on time, set up the electronic features and gave us a thorough explanation at delivery. We had a great experience working with Audrey and are very pleased with the professionalism at Audi Atlanta - We highly recommend them!

TJP RS5

5 de may. de 2016

Rick in service is the best! Rick was very helpful and answered all of my questions and concerns. Rick exceeded my expectations!

Jay A5

28 de abr. de 2016

I took my A5 in for service with Chris Lee. He was very detail with the whole process. Chris made sure they assisted me into a loaner, he give me updated details on the repair work and most importantly imformed me that my warranty would cover the cost!!!

MichaelEMC

27 de abr. de 2016

Gunter was the first person I met at the dealership while browsing in the lot. From the start he was very personable and extremely knowledgeable regarding the cars they sell. He was patient with me and never once tried a typical high pressure sales tactic. I had been shopping for a new car for months and, based on my experience, good sales staff are not commonplace. My wife and I were all but ignored at some of the other 'luxury car' dealerships around Atlanta. I have had two regularly scheduled service visits since I purchased my new S4. Rick Fortnam, along with the other employees in the service department, treat customers just as well after the purchase. I commend the dealership for creating an environment where customer service is a priority.

VINCE

26 de abr. de 2016

ONE OF THE BEST CAR BUYING EXPERIENCES I EVER HAD.

Q57_Atlanta

26 de abr. de 2016

This is our third Audi - we'll also buy our future cars from Michael!We had a truly great experience, including all after-sales questions around MMI LTE connectivity and setupThank you. Jim Ellis Audi is lucky to have thorough, thoughtful, and knowledgeable staff such as Michael Gerbick . The car is important. The brand - given Diesel gate - a bit less so. But ultimately, it's the people who make the difference. Michael always goes the extra mile and is available over cell phone to respond to questions. plain wonderful.

liz5577

26 de abr. de 2016

Steve is the best! Great customer service and I was in and out with no issues. I would highly recommend going to see him for your next service.

MrsCurtis

26 de abr. de 2016

Steve is the bomb!!Steven was amazing!! I work a very difficult schedule and he was willing to come in early to accommodate me :) Need more like him

Josh Miller

23 de abr. de 2016

A huge thanks to a first class experience from the Audi team. Jessica in communications sent me cars to review for months before I finally found one I wanted to test drive. Wyll was all class on the sales side - no pressure at all, total pro. Tracie the VP knew about the DVD system and offered to fix it as part of the deal - and Patrick in Finance made that process seamless and smooth. Truly a first class operation and thanks for a great deal on a KILLER RIDE! - Josh Miller

Joshua P Miller

23 de abr. de 2016

A huge thanks to a first class experience from the Audi team. Jessica in communications sent me cars to review for months before I finally found one I wanted to test drive. Wyll was all class on the sales side - no pressure at all, total pro. Tracie the VP knew about the DVD system and offered to fix it as part of the deal - and Patrick in Finance made that process seamless and smooth. Truly a first class operation.

John R

18 de abr. de 2016

We had decided to make an impromptu cross country trip but before we could get to far we needed to have the 15,000 mile service completed on our A4 sedan. The dealer in North Carolina told us that they could squeeze us in within the next 10 days. So we called Audi Atlanta and they scheduled us for the first appointment on the next day. The service facility was first rate and the technical coordinator, Matt, smoothly walked us through the process. The work was completed within an hour and we were on our way. I would highly recommend Audi Atlanta for all you who live in the area.

AdeS

18 de abr. de 2016

Audi Atlanta is the model of great customer service in a dealership. Mr Stewart is an example of this. Mr. Stewart went beyond the call of duty to assist with my car's situation with Audi America. The facility is state of the art. The work was efficient and thorough as usual. Mr Stewart remains courteous and professional. Jim Ellis Audi continues to provide excellent service. I truly appreciate the knowledge and customer service offered by Mr Stewart. My pick up process was very quick and Steve kept me informed of everything.

Ade Soudan

18 de abr. de 2016

Audi Atlanta is the model of great customer service in a dealership. Mr Stewart is an example of this. Mr. Stewart went beyond the call of duty to assist with my car's situation with Audi America.The facility is state of the art. The work was efficient and thorough as usual. Mr Stewart remains courteous and professional.Jim Ellis Audi continues to provide excellent service. I truly appreciate the knowledge and customer service offered by Mr Stewart.My pick up process was very quick and Steve kept me informed of everything.

Joe Johnson

14 de abr. de 2016

Allan Johnson was Awesome! He was very patient in helping us get exactly what we were looking for. He took the time to let us check through inventory and took us to the used car location to look at what you all had available. There was no prejudgment when we arrived. He treated us like buyers which is what ever customer wants. My experience was very good once Allen showed up to help. My wife and I are a young couple so we often get mistaken as lookers instead of buyers. I would advise employees acknowledging everyone that walks through the door. Regardless if they think they are buying or not. Allan Johnson did just that and I commend that!

Tim Germaine

14 de abr. de 2016

I recently tried to purchase a pre-owned vehicle from this dealership and found the experience to be the worst I have ever encountered. I brought in a pre-approval letter from my credit union (Coca-Cola) and negotiated a deal. They filled out a buyers order and the MV-1 (title transfer) which I forwarded to the CU. It is usually a two day process. Well, I brought my wife to see the car and took it for a test drive when I found out that they ended up selling the car from underneath me and pretty much said sorry but their is nothing we can do. Needless to say I was very very upset but decided to pursue other means to vent like this review instead of yelling and acting out. This is not the place if you are looking for a dealership that negotiates in good faith!

joej2582

14 de abr. de 2016

Allan Johnson was Awesome! He was very patient in helping us get exactly what we were looking for. He took the time to let us check through inventory and took us to the used car location to look at what you all had available. There was no prejudgment when we arrived. He treated us like buyers which is what ever customer wants.My experience was very good once Allen showed up to help. My wife and I are a young couple so we often get mistaken as lookers instead of buyers. I would advise employees acknowledging everyone that walks through the door. Regardless if they think they are buying or not. Allan Johnson did just that and I commend that!

dilipjain

14 de abr. de 2016

On March 26th i stopped by to look at the Audi A3 quattro for purchase in late April. However the sales man told me that they have a little better car with all the options i want in stock and wanted to sell for the close out of the month. After test driving the A3 Cabriolet Quattro S matic with turbo charged 2liter engine i ended up buying the car with a substantial savings from the list. They also took care of the decent financing and i left the dealership after 3 hours with the A3 that i thoroughly love. i never would have bought a convertible but did so for my wife who always wanted one. this was her 65th surprise birthday gift. i have been driving this car with top down on the interstate and it is simply incredible. even though the outside temperature was 59, with the heater on and music playing, it was exhilarating to drive this powerful vehicle. i have truly fallen in love with this vehicle. it sure can move.

Sharlonne

13 de abr. de 2016

Very nice and modern I loved the layout of the building DJ was so helpful and knowledgeable about the Audi brand and made me feel very at ease about coming look at and purchase an Audi . He was able to calm any reservations I had in purchasing my vehicle and he was so personable with me and my daughter. I really liked that fact that he listened to what I was specifically looking for and happily assisted me in getting my new A4. This was one of the easiest processes that I have encountered. I wish that all of my financial purchases went this smoothly. The young man who handled the final paperwork( I forgot his name but he was British with a nice smile) he explained everything very clearly and I had no reservations or questions about anything. Yes DJ helped me to program everything and he was very patient with me because I am totally not up to speed with technology or smart cars. He answered every question for me and didn't mind showing me how to work things twice. Thanks DJ :) I personally like any service that has to do with Jim Ellis. I equate his name with high quality and service, so there was no other option honestly. Audi Atlanta was very classy in the way my purchase was handled and I feel very good about my purchase. I can't believe I own an AUDI!!!

DominicA3

13 de abr. de 2016

I was very impressed and felt comfortable.I was greeted right away by Wyll when I walked in. He was very friendly and asked a lot of questions, when I told him what I was interested in seeing.I really wasn't planning to purchase that night but felt comfortable enough to drive away in my new A3.

Fres1984

13 de abr. de 2016

Everything perfect organized, It felt as I would be in Germany at a dealership exact same standards. Audrey took care a all possible needs or questions. I highly recommend when you want to buy an Audi do it there.

cantonian

13 de abr. de 2016

Very nice, We got the best salesman. We are very happy about purchasing the Q3 with the dealer and our salesman help us go through the whole transaction. Michael is the best. Thank you!

Dpat

13 de abr. de 2016

Beautiful facility and welcoming receptionist who remembered my name second time I came in. I have bought a lot of cars and I can truthfully say that the buying experience with Audrey was exceptional. Truly one of the best! Cortlin was also quite personable and made the financial part quite easy.

Shar

13 de abr. de 2016

Very nice and modern I loved the layout of the buildingDJ was so helpful and knowledgeable about the Audi brand and made me feel very at ease about coming look at and purchase an Audi . He was able to calm any reservations I had in purchasing my vehicle and he was so personable with me and my daughter. I really liked that fact that he listened to what I was specifically looking for and happily assisted me in getting my new A4.This was one of the easiest processes that I have encountered. I wish that all of my financial purchases went this smoothly. The young man who handled the final paperwork( I forgot his name but he was British with a nice smile) he explained everything very clearly and I had no reservations or questions about anything.Yes DJ helped me to program everything and he was very patient with me because I am totally not up to speed with technology or smart cars. He answered every question for me and didn't mind showing me how to work things twice. Thanks DJ :)I personally like any service that has to do with Jim Ellis. I equate his name with high quality and service, so there was no other option honestly. Audi Atlanta was very classy in the way my purchase was handled and I feel very good about my purchase. I can't believe I own an AUDI!!!

mayorguy

13 de abr. de 2016

If you are a "car guy" and are ready for a great vehicle that's just the way you want it, call Jorge. He likes cars too, likes driving and knows a lot about both. It was a pleasure buying a car from him!

deb lamb

8 de abr. de 2016

I actually enjoy coming to get my car service done at Jim Ellis. And my customer service rep, Joey Davis, was fantastic on my last visit. Everything was done as promised, on time, and BELOW the cost I expected. Wonderful job Joey and Audi team!

The_rocketeer

6 de abr. de 2016

Very friendly and accommodating. Found the car online and went into look at it. Everyone was very nice. I made an appointment with Justin to take a test drive and he let me come in early so I wouldn't be late for work.

Rita_mcd8

4 de abr. de 2016

The consultant Steve spoke to me about my service, answered questions, and explained to me what the service included and why.The facility is always very clean. There is always bottled water and coffee plus an excellent cafe with great food. The waiting area was comfortable and I was able to work on my Blackberry.I called to make the appointment and I was able to get the day and time that worked for me. When I arrived, I was greeted immediately, signed in, and they took the car back for service. It was wonderful.I still cannot believe that I was at a dealership. It was too nice and so pleasant. My vehicle is very happy and so am I.Everything was done was very nice. They made sure that my time was respected and that I received communications pertaining to my service. So there was really no waiting for someone to greet me, or no waiting for someone to go over the paperwork, and no waiting when it was time to pick up the vehicle. Once again, very nice.I was told how much time it was going to take for the service from the beginning. I was happy that it took less time. I was glad they washed the vehicle because I just returned from a trip and the car was dirty. So the car looked great after the courtesy wash. A marvelous experience.

Rita_mcd16

1 de abr. de 2016

The consultant Steve spoke to me about my service, answered questions, and explained to me what the service included and why. The facility is always very clean. There is always bottled water and coffee plus an excellent cafe with great food. The waiting area was comfortable and I was able to work on my Blackberry. I called to make the appointment and I was able to get the day and time that worked for me. When I arrived, I was greeted immediately, signed in, and they took the car back for service. It was wonderful. I still cannot believe that I was at a dealership. It was too nice and so pleasant. My vehicle is very happy and so am I. Everything was done was very nice. They made sure that my time was respected and that I received communications pertaining to my service. So there was really no waiting for someone to greet me, or no waiting for someone to go over the paperwork, and no waiting when it was time to pick up the vehicle. Once again, very nice. I was told how much time it was going to take for the service from the beginning. I was happy that it took less time. I was glad they washed the vehicle because I just returned from a trip and the car was dirty. So the car looked great after the courtesy wash. A marvelous experience.

Toni Szwilski

30 de mar. de 2016

It's been an overall great experience with Audi. From the purchase process with Zach McCullough all the way to getting my car kept up at customer service with Rick Fortnam. Their patience, communication and expertise has been great and well appreciated. I will be happy to refer friends and family their way.

arthur fountain

30 de mar. de 2016

Always anticipating needs and the go to for any issue we may have with our Audi (which are very few indeed). Great to have such a resource that you can TRUST.

Barth Sweeney

28 de mar. de 2016

Audi Atlanta and my salesperson, Audrey Brazier exceeded my expectations! That is why I'm repeat customer of them both! Audrey was a pleasure to work with and not only her, but everyone I have encountered across the entire dealership were very knowledgable and professional. I your thinking about an Audi, you would be remiss if you did not visit Audi Atlanta and Audrey!Barth Sweeney

Lodge

25 de mar. de 2016

My wife and I had a great experience working with Audi Atlanta

Lodge

25 de mar. de 2016

My wife and I had a great experience working with Audi Atlanta. They went above and beyond to make sure we were happy with our experience.

Michell

23 de mar. de 2016

This was the best car buying experience I have ever had!! Thumbs up to a great team of friendly and professional members. You have me as a repeat customer and I'm telling al my friends that this is the place for their next car.

Greg

22 de mar. de 2016

There is not a better services department anywhere. I have bought 9 wonderful cars from the Tracie team. Never been been disappointed in my nearly 20 years of experience!

Canuck in the South

22 de mar. de 2016

Over the years, the incredible ease of working with Chris Lee in the service department has made me a multi-time Audi buyer. Even recent recalls on both our A7 and Q5 were handled seamlessly, which turns a potential negative experience into a positive one.

J Jackson

16 de mar. de 2016

My Sales Consultant - Darryl Hickson was best the ever. He made our buying experience an awesome one. He was very knowledgeable of the Audi brand. He was extremely professional and considered. My wife and I were completely satisfied in purchasing our 2016 Audi A6. It was a great decision and I would highly recommend Darryl (DJ) Hickson to introduce you to the Audi brand

Gillsc

16 de mar. de 2016

From the moment I walked through the doors of Audi Atlanta, I knew I was going to walk out with a new vehicle. My sales representative, Wyll Dickenson, made my experience fun and easy. I love my new Q5 and can't imagine driving anything else. Everyone thinking of a new car should go to Audi Atlanta and ask for Wyll. He will get you in the car you've always wanted. And if you are lucky enough to get Early Pickett in the finance department, even better. They are a great team!

Powercom

15 de mar. de 2016

I am on my fourth Audi purchased at Jim Ellis Audi of Atlanta / Chamblee. Chris Lee and the entire service staff at Jim Ellis do it right. They respect the customer. They provide prompt ,efficient , professional service.

jcrawlga

14 de mar. de 2016

I never considered owning a Audi vehicle til visiting Jim Ellis. The salesman DJ Hicks is very knowledgeable of the Audi brand. Also Mr. Hicks is very informative and helpful with any questions you may have about the vehicles. Vice President Tracie Molney works hard with her sales team to make things right with the customers. What I really like about Jim Ellis is they continue to have a relationship with the customer after the purchase. I highly recommend Jim Ellis Audi and DJ Hicks for your Audi sales needs..

Tflagg

11 de mar. de 2016

Everyone and everything was great! The guy that helped me was awesome!!!! The Cafe was delicious and the seating options while you wait we're very impressive. As a former bmw owner I'm happy to have made he switch!

SA2016

9 de mar. de 2016

I have been Jim Ellis customer for over 15 years . Recently bought 2 cars .Davian made it easy for me .Knowledgable, friendly and always available,.Great job Davian. I'll definitely come back .SA

Blakea

6 de mar. de 2016

As my title states, if I could give six stars I would. Jorge was professional, curteous, understanding, and informative. He is highly recommended and I would encourage anyone to consider him for your next buying experience.

Audi Atlanta customer

23 de feb. de 2016

Audi Atlanta is awesome. The website is easy to use and they have all the information need to go further in purchasing the car of your dreams.

Shakeenah1

20 de feb. de 2016

Chris Lee was my service consultant and I must say although I wasn't initially greeted by him, once he saw me he made me feel welcomed. Thank you Chris for turning my disappointed face into a smile.Shakeenah

A3DRIVER

20 de feb. de 2016

Scheduling, treatment upon arrival, waiting area, wait time, check-out, workmanship -- it could not have been any easier or more pleasant. I'll be back.

John C.

16 de feb. de 2016

I had my car in for service recently and just wanted to let someone know that Chris Lee went out of his way to accommodate my schedule - outstanding customer service!

gina

13 de feb. de 2016

My experience of buying car from Audi Dealership was amazing. From the time I started working with Wyll Dickenson and all the way until I left the lot with my new car, was so wonderful. He was so incredibly nice, never rushed me, and he did everything he could to find the best car at the best price for my budget. Audi should be proud to have a sale person like you. Thank you Wyll !!!Gina

dotiennhu

12 de feb. de 2016

It was a pleasure working with your staff!! Specialty Davis Simpson and Cortlin Graber... They are great and real Pro...Car is running good and I love my newest Q7.Thank you again!

Marquis Mama

12 de feb. de 2016

Working with Joey Davis was a pleasure. He went above and beyond to make sure we received excellent customer service. Will definitely be a customer for years to come.

Audi Fan

10 de feb. de 2016

Jorge Galvez and everyone at Audi Atlanta made my purchase experience extremely enjoyable and exceeded every expectation throughout the process. I am thrilled to have purchased my vehicle at a world class dealership and look forward to my ownership experience.

Happy Customer

10 de feb. de 2016

Jorge Galvez and everyone at Audi Atlanta made my purchase experience extremely enjoyable and exceeded every expectation throughout the process. I am thrilled to have purchased my vehicle at a world class dealership and look forward to my ownership experience.

AR

6 de feb. de 2016

Audrey in sales was great to work with. She was very responsive and made the whole experience a pleasure!0

Charlie

26 de ene. de 2016

I have done business with Jim Ellis Audi, on every level, for the better part of twenty years, and I have nothing but the highest regard for them as a business enterprise, and as a friend. I have, and will continue to recommend them to anyone.

kristan.amelia

26 de ene. de 2016

I found the exact car I was looking for at this dealership; Wyll answered my call regarding the status of the car and I came in the next day ... Leaving with the new car! Great personality, great atmosphere of the dealership, incredible customer service! After purchasing the vehicle, Wyll followed up with me several times checking on me and the vehicle. I am impressed with the care taken to make sure I am a happy customer. Thank you!

KPaolino

21 de ene. de 2016

Purchasing a car from Audi Atlanta was the start of a great experience. The icing on the cake was in the fantastic service experience delivered by Chris Lee!

ChipL

19 de ene. de 2016

I've worked with many sales people when buying new cars from Acura, BMW and Audi. Mike Gerbick is an exceptional salesman. He and his team at Jim Ellis Audi exceeded my expectations for a luxury car buying experience - from first contact to taking delivery of my 2017 Q7. This was in sharp contrast to my 2015 Q7 purchase from another Atlanta Audi dealer... Mike's professionalism and the Jim Ellis culture saved the brand for me. They are great ambassadors for Audi NA and are the reason I'm not driving an X5.

Brian

19 de ene. de 2016

I had to drive three hours to have my son's A4 serviced. However, Matthew and the Audi Atlanta team made the experience pleasant by providing exceptional customer service. Matthew was courteous, knowledgeable and responsive. I would, without hesitation, recommend Matthew and the Audi Atlanta team for your automotive needs.

Peter Block

19 de ene. de 2016

I'm a multi-year repeat customer and for good reason.Tracie Maloney running a first rate operation!Gunter Reichert, best car sales person I have ever dealt with. Clear. Patient. Courteous.Chris Lee, time sensitive, thorough and courteous at the service desk.Rob Waggoner...keeping explanations of paperwork and financials in easy to understand language.Will continue to be a repeat customer.Thanks!

Gretna

17 de ene. de 2016

Great, low pressure experience. Zachary was outstanding in his interaction with us. He exhibited a reassuring calmness that made our experience a memorable and seamless one. Matt and Early deserve honorable mention as well. Our hope is that this service excellence will govern our entire relationship with Audi. Thanks to the one gentlemen at Audi Atlanta." Zachary is an exceptional sales representative. Enjoyed doing business with him.

Oscar I.

14 de ene. de 2016

Have bought several cars at Jim Ellis Audi over the years, their new facilities are state of the art and the service department is corteus, knowledgeable and helpful making servicing a breeze. Thanks to Joey Davis for his assistance in taking care of my A4 and A7 scheduled services. Oscar I.

Audiservice

13 de ene. de 2016

Thorough explanation of work to be done and associated costs. Loaner service quite convenient. Joey was quite knowledgeable and explained the work in terms that I could understand.

Steve T.

12 de ene. de 2016

I have bought 2 cars from Jim Ellis Audi Atlanta. Both experiences exceeded my expectations for customer service, the buying process, and service of the vehicles. I give them my highest recommendation.

Steve

12 de ene. de 2016

I work with Michael Gerbick in sales and Rob Wagoner in Finance. Together this is an unbeatable team. I also want to put in the plug for management with their GM , Tracie and Sales Manager Jeremy. The dealership is very inviting and beautiful in it's appearance. If you want an Audi, there is no other place to go than this dealership. If they do not have the car in stock ( doubtful) than they will get it for you. Their prices are competitive and fair. Their service capabilities are also outstanding and you are treated like gold. There is simply no downside to doing business with Jim Ellis Audi of Atlanta.

Jeremy Randall

12 de ene. de 2016

I live in Maryland, and travelled all the way to Atlanta to buy another Audi from Audrey. My first experience with her was great; my second, even better. Cortlin was very knowledgeable and helpful though the finance process; between her and Audrey I felt I was getting a transparent, fair deal. I will definitely be back to purchase my next Audi from Audrey. The experience with Audi Atlanta has made me a repeat customer.

Steve T.

12 de ene. de 2016

I have bought 2 cars from Jim Ellis Audi Atlanta. Both experiences exceeded my expectations for customer service, the buying process, and service of the vehicles. I give them my highest recommendation.

Patricia Hargress

11 de ene. de 2016

Jeff thanks for taking care of my service needs. You make sure that my car is in and out in record time. You are kind and very professional. You make me feel special for choosing you and Audi Atlanta. Thanks for all that you all do.

JCRandall

11 de ene. de 2016

I live in Maryland, and traveled all the way to Atlanta to buy another Audi from Audrey. My first experience with her was great; my second, even better. Cortlin was very knowledgeable and helpful though the finance process; between her and Audrey I felt I was getting a transparent, fair deal.I will definitely be back to purchase my next Audi from Audrey. The experience with Audi Atlanta has made me a repeat customer.

JLB77

11 de ene. de 2016

Sankar Henderson had a wonderful approach as a sales person. He was laid back and I never felt pressure to buy, yet he was informative and really explained the allroad. He answered all my questions. I came in knowing exactly want I wanted and he help me get in the allroad at my budget price.

jobo16

11 de ene. de 2016

My salesman name was Justin and he was a good guy. Not only did he provide us a good experience while buying, but he helped me out a lot after the sale. I would recommend this dealership to anyone.

new audi enthusiast

7 de ene. de 2016

Thank you! I totally love the car! You exceeded all of my expectations in getting me into that vehicle. I hope you have a happy new year, Andrea

audi enthusiast

6 de ene. de 2016

Thank you! I totally love the car! You exceeded all of my expectations in getting me into that vehicle. I hope you have a happy new year, Andrea

Proflig8tor

30 de dic. de 2015

Worked with Justin Irwin to purchase a fairly unique Mercedes wagon. Both he and his sales manager respected my time and negotiated in good faith to get a deal done. The car itself was in "like new" condition. Justin helped me get the maintenance records, even after the sale.Over the years, I've bought 8 cars from Jim Ellis dealerships. Always found their professionals to act with integrity and honesty. Very pleasant, low hassle, experiences every time.

ChrisQ5

23 de dic. de 2015

Matthew Hunter continues to go beyond the call of duty to provide personal and exemplary service. He gives my car the care as if it is his own.

Hawk51

22 de dic. de 2015

Right away the consultant greeted me and checked me in. He went and got the needed information off the car. I explained why I was there and he assured me that this service call was not an issue and he was glad to service the car. He was very courteous and very helpful.

Martin

22 de dic. de 2015

Matthew one of the service reps is exceptional. He is kind, polite and just niceIt's a pleasure to work with this dealer as wellEveryone one is very nice Thanks Matthew

Carla Mcmullan

21 de dic. de 2015

Love the Q5 - thanks and wanted to pass it along. Great service in helping me find the right car.

carlamc

21 de dic. de 2015

Great experience with Jim Ellis Audi. My sales rep Quintin was super helpful - got me into the right car. Love the technology in this car especially on the steering wheel being able to control everything. Carla McMullan

John

17 de dic. de 2015

Quintin was fantastic - great guy. Will try to send more business his way. Couldn't be happier with my purchase.

JAlexander

17 de dic. de 2015

This is the third car I bought from jim ellis and jorge galvez has been my salesperson...he is awesome gets it done fast is very knowledgeable about the car and professional

larryinga

17 de dic. de 2015

I bought an Audi A-4 Quattro for my daughter back in May and although there was a minor hiccup, Becca made it right and she is an outstanding salesperson. I am getting ready to purchase another vehicle from her and I will only work with Rebecca. She does what is best for the customer from start to finish. I look forward to working with her on my Q7 because I know she will get me the best possible deal. She does what is best for her customer unlike many other salespeople who do what is best for themselves. I told her after our last transaction, I will be loyal to her and I intend to keep that promise. She is working on a deal for me now, I want her to make money and I am sure she will do the best possible deal for me as well. LK Valdosta, GA

geraldvann

16 de dic. de 2015

Louis Long is an outstanding young salesperson! Ask for him. Cortlin Graeber in fiance made it easy. Great experience. Everyone was professional and helpful.Nice gift of an Audi mug also!Gary Vann

education

14 de dic. de 2015

I was very impressed with my service technician. He was very knowledge and extremely nice. I love the added car wash services. I will be definitely returning for all my future service needs.

TDI2015

12 de dic. de 2015

If at Jim Ellis Audi visit Chris Lee for your service management needs. Outstanding professionalism, courteous and efficient. He promised the car in two hours and delivered it in just over an hour. Great job.

John

11 de dic. de 2015

Hi All, I just had the best experience with Jim Ellis Audi Atlanta. I recently bought a brand new s4 (amazing car - would highly recommend buying from here!) and had some tire damage due to bumpy roads. I purchased the tire and rim package with the car (again, highly recommend it) so they should replace the tire for no charge. Unfortunately, I was being declined for a tire replacement by the company who owned the policy (Not Audi Atlanta). I was disappointed to say the least that the package I specifically got for situations like this was not going to be honored. Luckily for me Jim Ellis Audi Atlanta saved the day. They made the call to cover my tire for me - free of charge - which I can not thank them enough for as these tires are not cheap. I was a loyal Ford Mustang guy before getting into a Jim Ellis Atlanta Audi and am happy that I switched. Would highly recommend it to everyone else as the staff here is absolutely fantastic. Tracie, Quintin, Steve, and the whole crew are just top notch. Thanks again Audi Atlanta for having such an A+ staff. John

NewQ5Owner

10 de dic. de 2015

I couldn't have asked for a better salesperson than Gunther. He was thoughtful and transparent when it came to answering my questions and my father's. In fact, he dealt fantastically with my father - who can be a bit difficult. Gunter was also never pushy. He worked with what I wanted and he never tried to push anything on me.

ahmetakan

10 de dic. de 2015

Rebecca from the sales department went above and beyond my expectations. It was a pleasure working with her on this purchase. Post purchase experience was exceptional and she took the time explaining every aspect of my new vehicle. Very happy :) Thank you Rebecca!!

mom1209

2 de dic. de 2015

Where can I start! Audi Atlanta is absolutely wonderful. My experience with Jorge Galvez, Masud Wiggins, Gerry Martel, and Rob Waggoner was incredible. They took care of our needs by handling every little item such as picking up and delivering my car for trade and bringing my paperwork and coffee to me while I was in my pajamas. This is service! Audi Atlanta goes above and beyond making the customer feel like family, not another transaction. Every business should understand that it's not a one and done, it's about relationships. Audi Atlanta has made me a believer.

KSK

1 de dic. de 2015

Best experience ever when purchasing our new Audi Q5! Our salesperson (Michael Gerbick) made the process amazing simple and exciting!

kevpaoelvis

1 de dic. de 2015

I purchased a car from Michael Gerbick at Audi Atlanta. I found Michael to be knowledgable, courteous and created a no-pressure atmosphere for purchasing a vehicle. Michael took the time to show me both new and used options and provided all of the information I needed to make an informed decision that was right for my lifestyle. The Dealership is state of the art with niche areas created to assess options as well as a Cafe and waiting area for Service that is relaxing and created to work while you wait. If you are looking for an Audi, there is only one person I recommend, Michael Gerbick, and one dealer, Jim Ellis Audi of Atlanta.

crv1137

1 de dic. de 2015

Absolutely zero hassle. You can tell that these people are professionals. My experience at Jim Ellis Audi Atlanta completely changed my perspective on car buying. Michael Gerbick (the Audi brand specialist who helped me) got me a fantastic price on a used 2007 Lexus IS250 and made the process of buying a car quick and painless. Previously, the sales specialists at other dealerships I have experienced were extremely difficult to contact. Michael made me feel like I was the only customer he had by always being available to answer the many questions I had and fighting to get a price that would work with my budget. I would highly recommend him and Jim Ellis Audi Atlanta every time.

asilas

1 de dic. de 2015

My experience at Jim Ellis Audi of Atlanta was exceptional because of the level of service and attention I received from Sankar Henderson. I honestly stopped into the dealership to get a brochure of the Audi line of vehicles and in no way intended to purchase a car. However, I was greeted by Sankar upon entry and delighted by his willingness to introduce me to Audi and ultimately select the perfect A4. He was patient throughout my decision-making process and afforded me the opportunity to select the car that was right for me. I would definitely recommend Jim Ellis Audi of Atlanta and encourage you to ask for Sankar when you arrive.

KevinK-atl

1 de dic. de 2015

Went to look at a certified pre owned and walked out with a new Q5. Michael Gerbick and his team made the experience so unlike any other car purchase. Thanks for renewing my faith in car sales! Love the car too!

kevpaoelvis

30 de nov. de 2015

If you are looking for an Audi, there is only one place to go and one Audi Specialist I recommend. Jim Ellis Audi of Atlanta and Michael Gerbick. Both provided a professional, knowledgable and no-pressure environment for making an informed purchase of vehicle that was right for my lifestyle. This is the second car I have purchased from Michael where he has gone "above and beyond".

jawdoszyn

30 de nov. de 2015

I rarely ever post reviews or share my opinion however after recently having the pleasure of doing business with Zach McCullough & Jim Ellis Audi I felt a glowing testimonial was in order. I originally attempted to build a new Q7 but I was informed by my local dealer that the Q7 is no longer in production and I would have to wait for the second generation 4M Q7. Not being a fan of it's garish styling and wonky design lines I decided to find the perfect Q7 which was still new but already built. After searching nationwide for weeks if not months I finally found the proper Audi Q7 Prestige S-Line+ w/ only 9 miles on it and built nearly identical to the way I attempted to order it. I promptly submitted an inquiry through the dealership website and Zach greeted me in a prompt and professional matter where I immediately placed a deposit. My purchase was a bit of unique one since I am located several hundred miles away from Jim Ellis Audi / Audi North Atlanta and I had a trade-in vehicle. Zach was accommodating and thorough. Zach has a different approach to doing business that I am not accustom to when it comes to purchasing vehicles. His no pressure and laid back approach is not something you come across too often and he was able to go over the vehicle in detail with little hesitation or need for research. Zach went above and beyond what was expected and not only met my expectations but blew past them. I have owned many sport, exotic and luxury vehicles over the years and worked with many dealerships across the nation and when I say I have not come across professionalism like this I speak from experience. A tremendous thank you to the people involved in this transaction that made it very easy become a loyal customer of Jim Ellis Audi & Zachary McCullough.

crv1137

28 de nov. de 2015

Flawless experience! I spoke to an Audi brand specialist when I came in to consider buying a new car. They didn't have the model I was looking for, but Michael Gerbick (the salesman helping me) knew what I was looking for and told me he would call when something with my specifications in my price point arrived. He delivered on that promise. My experience at Jim Ellis Audi Atlanta completely changed my perspective on car buying. Michael got me a fantastic price on a used 2007 Lexus IS250 and made the process of buying a car quick and painless. Previously, the sales specialists at other dealerships I have experienced were extremely difficult to contact. Michael made me feel like I was the only customer he had by always being available to answer the many questions I had and fighting to get a price that would work with my budget. I would highly recommend him and Jim Ellis Audi Atlanta every time.

crv1123

28 de nov. de 2015

My experience at Jim Ellis Audi Atlanta completely changed my perspective on car buying. Michael Gerbick (the Audi brand specialist who helped me) got me a fantastic price on a used 2007 Lexus IS250 and made the process of buying a car quick and painless. Previously, the sales specialists at other dealerships I have experienced were extremely difficult to contact. Michael made me feel like I was the only customer he had by always being available to answer the many questions I had and fighting to get a price that would work with my budget. I would highly recommend him and Jim Ellis Audi Atlanta every time.

Ashley

24 de nov. de 2015

Michael Gerbick is the best! I was not the easiest customer and changed my mind multiple times during the process and he handled it like a total pro. I love my new car and have been so happy with the service I received. Go see him to buy your next car!

adwilson489

24 de nov. de 2015

Let the record show - I was not the easiest customer and changed my mind multiple times during the process and Michael handled it like a total pro. He helped me understand all my options and was so patient as I made my decision. I love my new car and have been so happy with the service I received. I additionally found it very helpful that we were able to manage the pricing and negotiating piece so efficiently which is what typically makes buying a car such a hassle. Highly recommend Audi Atlanta.

Steve

23 de nov. de 2015

Tremendous service, product & professionalism. Michael Gerbick does a great job looking after his customers! Rob Waggoner is also second to none in handling the financial piece.

Brandonmia

22 de nov. de 2015

I Purchased a Certified a 2012 A6 out of state from Miami. The Dealership was great to work with over the phone. I had the car shipped to me and it was everything I expected. My salesperson Mike was great to work with and the Manager Joey was also really helpful.

LB

11 de nov. de 2015

I've never been treated so professionally at a dealership before. Everyone on the staff was very courteous and if someone saw me standing alone, they immediately stopped by to make sure I was being helped and it wasn't because they were customer-chasing. I had no idea or plans to walk out of there with a car. I look forward to working with them.

Akeela W

2 de nov. de 2015

I stay about 4 miles from the Marietta facility but drive the extra miles and minutes to come to this facility all because of the customer service and work that gets done to my car. The last time I visited I had to change my appointment twice because of meetings that came up at work and I was able to do so at ease. Dealership amenities and bathrooms were clean and nicely kept. Alexis McMahon checked me in and out and was very nice, professional, & personable which is why I love this location. Customer service is always outstanding. I was expecting to wait three hours and it actually only took about two and the service was spectacular. Sankar Henderson was my salesperson when I purchased my car and he was outstanding as well. He was very knowledgeable and not pushy at all. He was aware of what I wanted and had 2 options for me. He took time to explain answers to the questions I had and didn't hassle me into making a decision. The people that you have working at this facility are truly what makes me come back from the salespeople, to the maintenance team, to the receptionists, they are all an awesome group of people!

ImGadgetGurl

30 de oct. de 2015

I had no idea when I made an appointment for a "test drive" that I would leave with the vehicle! That may be the norm for most, but not for me. The dealership staff was very welcoming. This is my 5th vehicle and I've never been treated so well at a dealership before. I highly recommend this dealership! My sales rep was very charming, inviting and very knowledgeable. The test drive he took me on actually sealed the deal for me and I love my Audi S5!!

Brian Cooper

13 de oct. de 2015

I recently purchase a pre owned car at Audi Atlanta. WOW! Great service all around. Got a great deal on the car, Michael Gerbeck in sales took care of us with the little things, and Rob in finance got us a great rate. Highly recommend this dealer. It's real nice when you deal with professionals like this. Job well done!

John

11 de oct. de 2015

I've always owned American for 10+ years (mustang guy) - however, after taking a stroll over to the German Engineering sector I came away stunned at how well these cars are put together. Add the fantastic service that the staff provided and this served as the best car purchase I have ever had.Specifically - Quintin, Patrick, and Tracie were all phenomenal to work with throughout the car buying purchase. They were readily available to answer all my "dumb" questions and help me understand all the benefits of owning an Audi.I would highly recommend this dealership to anyone looking to buy an Audi - #JimEllisAudiAtlantaRocks

HutchNY

15 de sep. de 2015

I saw a car online and contacted them. Once i realized they were 1000 miles from where i lived, I knew i couldn't buy a car from them. They persisted in calling and emailing me, even after I said I wasn't flying to Atlanta to look at the car. Yes, they were persistent, to the point of annoying. Maybe local buyers will have a better experience, but my online experience wasn't the best with them.

Andi

9 de sep. de 2015

The building is amazing. Our salesperson, Rebecca, offered to buy us something at the cafe. What a nice touch!! Rebecca was very professional. The process was quick and easy. We have recommended MANY people to this dealership and to Rebecca. It is always a pleasant experience. Not something most people say about buying a car! Everyone there, including the manager Gerry, seemed to truly take an interest and be excited with us about our purchase! Overall Experience was Perfect!! Always better than expected! This is our 3rd car from your dealership. Even our finance portion of the process was easy! Cortlin was wonderful to work with. She thoroughly explained everything and answered all questions that we had, making the process painless and easy.

Dinam

9 de sep. de 2015

Everyone we encountered was friendly and helpful and always had a smile! Audrey was courteous, very helpful and listened to what we wanted in a vehicle. She asked what we liked/disliked about what we had previously driven and then suggested we drive the S5. She is so easygoing and friendly we never felt pressured and enjoyed talking with her during the entire process. I/we feel like we have a friend in Audrey not just a sales associate. We enjoyed the process at Audi and will be back the next time we purchase a vehicle.

fitmen15

30 de ago. de 2015

4 years ago I bought an A4 at Jim Ellis Audi; this week I tried to sell it back to them and beware, they will try to rip you off. They had given me an OK price of $15,127, but when I went to do the sale, they tried to rip me off and said "the market has changed we can only pay you $13,500". I stormed out immediately, the sleazy salesman literally came after me as I started to drive away'; and convinced me to come back inside, to pay me the $15,000. They moved VERY slow, an hour later thry took me to some Finance lady, who acted really dumb; more paperwork; slow, slow; then I asked for the check; she says "oh we will mail it to you next week." What?? I am giving you my car, title and keys, and I get no check? When I BUY a car from you, can I just "pay you next week"? Of course not. She takes forever, calls 2 or 3 extensions, and finally someone says OK I can cut a check today. She leaves; 20 minutes later she comes back and says (I quote) "I have good news and bad news, I have the check (she shows it to me) but there are no Managers available to sign it, they are all in an important meeting". I argue, complain, insist they be interrupted; "no we can't do that, you have to come back next week or we will mail it to you". I call Audi USA; they are not much help either. I literally walked through the Service Dept and started shouting about how dishonest the dealership was; the salesman was furious at me; I continued to demand my check and would not leave. I must have talked to 4 different staff, no one cared at all. It was a horrible experience. I have owned Audi's for 12 years but no more, I am done with them. They should really be embarrassed, I have been treated better at Car Max.

cet3390

27 de ago. de 2015

The new store is incredibly nice! Rachel Boryc was my sales rep and she made my car buying process so easy and fun. She was very helpful in finding me the right vehicle based on my needs, wants and price point. She was knowledgeable about all of the features, trim levels and packages - letting me know how things work and what would (or would not) be on the vehicle I was looking at. She was also very patient while I looked at different options (I'm very indecisive so I had a hard time picking a color combination). She assured me that it's better to take my time and be 110% sure since it's expensive decision, and walked me through all of my options. She was willing to work with me on price and they gave me a really strong offer on my trade. The negotiation process was also easy and transparent which I appreciate (It took less than 30 minutes in the office). I looked at BMW X3s for about 2 months before looking into Audis and had some horrible experiences at those BMW dealerships, so I was beyond impressed with my experience at Audi Atlanta. All in all, I absolutely love my new Q3. It was the best vehicle purchase I have ever made and I even upgraded a few options (premium wheels, power liftgate) because I trusted the dealership so much. Would recommend to anyone!

DDRAKE

21 de ago. de 2015

Man thanks. 2015 My first audi a7 Yall have some top notch service an great prices on your cars. Everybody I spoke to was very friendly and with a smile. I felt the love in the building an my process didn't take long at all DJ don't play he made sure I was happy with my decision an answered whatever question i had . I will definitely keep yall in mind if I here of anyone looking for one!

ratherbeshopping

20 de ago. de 2015

So far, I've enjoyed my car-buying experience. I worked with Seymour, who worked hard on my car trade-in to get an SUV. The dealership was busy and this was my first time car shopping alone (he literally walked me through the process) but he was patient and worked until he got me an offer. Everyone at this location was very helpful and friendly! I'm hoping my experience is great in the long-run.

Franco

13 de ago. de 2015

A level of service above my expectations. -Aaron E. took the time to explain the simple things to a simple customer ME

Olga

4 de ago. de 2015

Online shopping was really good, they called me the next day to close an appointment. They were opened to listen and try to solve my request or give me alternatives. Dealership personnel was great, everybody was polite and the Audi Brand Specialist, Sankar Henderson, was really great. There was a long wait to sign the papers and the car had a little scratch in the driver door, however I would say the overall experience has been above expectations, and they have already contacted me to bring the car in and check the scratch. The facility and the test drive was good and the car totally meet my expectations. Sankar Henderson was easy to contact with, he explained everything really well, truthful, and he understood perfectly what were my needs and what was important for me.

ppbolden

30 de jul. de 2015

I am the type of person that reads reviews on everything and this is my first time actually writing a review. I was involved in an automobile accident and totaled my vehicle. I had been looking at vehicles for weeks, I knew I wanted an Audi Q7, but could never find one in my price range in good condition. I went into Jim Ellis Audi after work on a Friday. I was greeted by Katarina Kyvalova and shown the vehicle. I was not only impressed with the vehicle, I was throughly impressed with Katarina's professionalism and knowledge of the vehicle. I brought my husband in to see the vehicle the next day and was again wow'd by the professionalism by everyone we encountered. My paperwork was done efficiently and I was given a loaner vehicle. Katarina had new tires placed on the vehicle as well as a paint job on several scratches. She contacted me daily regarding the progress of the vehicle and to top it off, she delivered the vehicle to me on Friday, after she got off of work (8pm), and I live 45 minutes from the dealership. As she handed me the keys, I told her she would be seeing me again next year for an upgrade. I would recommend Jim Ellis and especially Katarina, to anyone in need of a new or used vehicle. Jim Ellis is now my dealership of choice!

Sally Ann

28 de jul. de 2015

I can text my service guy to schedule an appt. awesome! They have my paperwork ready &. waiting Dealership is beautiful & coffee for a 7:30am drop off and a nice, clean, big loaner car with satellite radio. Everyone knows me by name and is eager to help. Picking up your car is quick and easy. It is cleaned & there is no waiting. Compliments to Chris Lee & Reginald Batts, their service is always exceptional. They are personable and polite. Eager to help & go above & beyond to make my experience pleasant. I actually LOOK FORWARD to coming to the dealership because of the staff.

laurens

24 de jul. de 2015

Sometimes when you purchase a great vehicle, the "honeymoon period" comes to an end when you bring your car in for its first service. This was not the case at Jim Ellis Audi of Atlanta. Steve Stewart came out immediately upon my arrival in the service bay to help check in the car. He was very personable and made me feel like my business was just as important to the dealership as they day we purchased the car. After checking in the car, he took the time to show me to the area I could grab some coffee. Best facility by far if you choose to wait while your car is being worked on. Waiting for the car in the quattro cafe was the perfect way to spend my time. Car was ready a half hour before expected. Thanks to people like Steve Stewart in service, and Marlene Topping in sales, we will undoubtably be loyal Jim Ellis Audi customers for life.

Squarepants66

23 de jul. de 2015

Got it done and got in much faster than I expected. Dealership facility is best I've ever seen. Really made my day a goodexperience. Steve was my intake person- really top-notch. Also, the young gentleman serving customers in the cafe (sorry I don't remember his name) was quite exceptional. He seemed to love his job and made being there actually a fun experience.

Patricia5233

23 de jul. de 2015

I was recently in a situation where I needed some advise from an honest and reliable professional. Luckily for me, I decided to go to Jim Ellis Audi for some help.This email is to say thank you to the crew at the front desk, with an special mention to Mr. Jerry Kimbrough for taking his time to listen and his expertise, Mr. Glenn Hailey for his willingness to help and availability, and also to the sweet receptionist, Alex.Again, thank you very much for going the extra mile and making a difference. This is an example of what makes a successful business

ManuR8

14 de jul. de 2015

We purchased our 2015 Audi R8 from Jim Ellis and it was nothing but a pleasure. Michael kept us informed and our car was delivered on time as promised. I would recommend Mike and Jim ellis to all my friends and family.

robrowdy

13 de jun. de 2015

I offered this dealer a fair and reasonable offer (based on book value) on a vehicle they had for sale, told me they just got it in and it had only been on market three days and they wanted to see what it would bring. Talked to two different salesmen just to check their honesty and integrity level and got two total different stories and prices of $1000 difference. Next day they upped the price by $2000.00, these are definitely some greedy peeps and want to take people for all they can. I am tired of dealing with unreasonable greedy dealers with commission based salesmen so I will only look at vehicles for sale by individuals now, at least they are reasonable and don't try to take advantage of the market or potential customers.

nbhrag

28 de abr. de 2015

I'm writing this review on behalf of the Service department and Sales experience at Jim Ellis. I did not end up purchasing my A7 at Jim Ellis, but only because I got a rare deal on a California vehicle. Had it not been for that, I would have loved to purchase a vehicle from Jim Ellis (ask for Neal)! Neal was very educational in helping me understand the features of the A7 and helping me find what I wanted. As for the service department, Michael Roth is the man. Me being a techie, I have explored every feature of the MMI and found a few glitches. Michael helped diagnose the problems at hand and find the appropriate software updates for the system. The first patch didn't work, but Michael was more than accommodating in getting me back into service and finding out the true problem. Service was the reason I left Mercedes, and Audi is doing a great job so far. Keep up the good work!!

lmd2015

28 de abr. de 2015

Thank you Reggie for making my second service experience at Jim Ellis Audi Atlanta a good one. you greeted me with a smile and made sure I was comfortable. The best part is you got right to work on my q5 and got me out of the dealership inside of the two hours i had set aside to visit. Reggie I will be back and ask specifically for you.

tmmaige

28 de abr. de 2015

I was int own visiting from Orlando when my check engine light came on. My sister recommended Jim Ellis Audi Atlanta. My first impression when i arrived was how beautiful the facility was.. i was pleased to find that the staff was courteous and knowledgeable... Thank you Jim ellis Audi Atlanta for squeezing me in and getting me back on the road safely!!

Q7 owner

26 de abr. de 2015

I have gotten my Q7 serviced at jim Ellis Audi of Atlanta for two year. But this past time i visited my service rep Sarge was very helpful he made she the appt was pain free . He got me in and out of there within and hour and i had no surprises at the time of check out

bellevie00

16 de abr. de 2015

I wasn't planning on writing a review of Jim Ellis Audi until I moved to Pennsylvania and encountered another Audi dealership with which I could compare it to. After dealing with my new Audi dealership, all I have to say is that Jim Ellis is fantastic. The people who work in the service department were honest with me, open to cost-saving repairs, and always polite and on time. Additionally, they had loaner cars available whenever I asked for one. I really miss working with them, and feel like, unlike my new dealership, every dollar was well-spent with Jim Ellis. Chris is awesome, and I honestly believe that everything he suggested was legit and needed. I can't say the same about my new audi dealership.

WillG

6 de feb. de 2015

I have never written a review for any car dealer ever, and I generally view these review sites with a cynical eye, but I had such a good experience I felt the need to do so. I purchased a very hard to find used Acura from this dealership and dealt with Louis Long. They had the car I wanted at a very fair price and gave me a fair price for my trade in. Lou made the transaction very smooth and went out of his way to make the deal work, which was not easy because I was over 600 miles from their dealership ! He followed up, but not in an annoying or pushy way. I had the car checked out by a nearby Acura dealer, they found a few cosmetic imperfections and Audi fixed them all free of charge. When I finally had the car delivered to me it was exactly as Lou said. Like new. Its only been a week but so far so good. Out of all dealerships I have ever purchased a car from, this has been the best. I would recommend them and Lou to anyone looking to buy a new or used car.

laurens

13 de ene. de 2015

So happy we made the trip to Jim Ellis Audi for our new Q5. We have purchased many new cars during our lifetime (one of which was another Audi from a different local dealership) and this by far was the best experience! We had done our research before finally coming into Jim Ellis and were fortunate to have worked with Marlene Topping. Not only was she extremely professional, her knowledge about the car, the car buying process, and the diligence she extended to us to make sure we were completely happy with our purchase was exceptional! We knew going into this, we would be very happy with the car, but to come away feeling equally happy with the dealership and the purchasing process was a first for us. We can understand now why people return to their same dealer and dealership when the time comes to purchase another vehicle again. Without a doubt, we will be back again in the future. ---Lauren S

Lynnette P.

5 de ene. de 2015

This dealership does not have good customer service at all. Mike was my salesperson. He seems to be a nice individual but comes across as a little arrogant and does not have that much time for you. I took my money to another Audi dealership (Marietta) and purchased a 2015 Audi A6 that day. I would not go to the Industrial Blvd Audi dealership if I were you. The other Audi dealerships in Atlanta will negotiate better prices, will communicate with you more often and will truly find you the car you're looking for. Mike did not communicate well at all. I received more communication from the North Atlanta and Marietta Audi Dealerships in 1 day then I did from Mike for 2.5 weeks. I was very disappointed in this dealership.

Justin Hutchinson

12 de dic. de 2014

I've bought several cars over the past 15 years none as easy as what I experienced last night at Jim Ellis Mall of GA GMC. I worked with Sam who was very upfront and honest through the entire process, he was very consultive. Tony the manager was awesome as well, I can't say enough how happy I was leaving there last night. Customer service is everything and when buying a car it's hard to find. Great job guys. Justin Hutchinson

Disappointed shopper

16 de oct. de 2014

I went to Jim Ellis Audi today for an appointment to look at a certified pre-owned Audi. I was very disappointed in the customer service, the gentleman who knew I was coming showed me a dirty 2014 Audi A6, the car seemed to be a loner car, due to personal items in the console. I was never offered a test drive. The experience I had at the dealership makes me never want to return.

Tazz

13 de oct. de 2014

I went to Jim Ellis Audi today for an appointment to look at a certified pre-owned Audi. I was very disappointed in the customer service, the gentleman who knew I was coming showed me a dirty 2014 Audi A6, the car seemed to be a loner car, due to personal items in the console. I was never offered a test drive. The experience I had at the dealership makes me never want to return.

Dp122177

2 de oct. de 2014

I've been trying to reach Mr. McLean for the past week straight to resolve a tag issue. Each day a new voicemail and never a return call. The Jim Ellis "promise" is a joke. I'm on my third Audi and never had a problem until this year. It's hard to imagine customer service getting any worse...but each day it does.I'm not sure what they are trying to hide but the lack of communication is inept!! I would never buy another car from Jim Ellis Audi. Ever

wang33

16 de sep. de 2014

About one year ago, I walked into this dealer and looked around for at least 5 minutes. No one came up to offer any help, so I just walked away.Reason? I guessed it is because I look young and dress dumb.Well, I was a fresh college graduate at the time and just got into the IT industry where people dress very causal (short, flip flops) to work.Later, I heard a very similar story from a good friend of mine about this dealer.Anyway, I end up with a Mercedes and he got a Range Rover.Now, I start shopping a Q5 for my girlfriend and this dealer show up on my search result. I will definitely stay away from it.

K. miller

10 de sep. de 2014

When we began helping our 19 year old daughter shop for a used car, my husband steered her away from several cars available through private sellers and unknown dealers and insisted she buy from a well known dealer with a good reputation. So glad he did! We test drove our daughters "dream car" at Jim Ellis Audi and all seemed great. But, about 30 miles into her trip home with her "new" car. She noticed the brakes were grinding. By the next day several other problems appeared. We called our sales person, Matt. He got back to us quickly, vowing to make things right and offering a loaner car for our daughter in the meantime. I'm so glad that we were dealing with an ethical company that stands behind its strong reputation. My husband and I bought our very first new car at a Jim Ellis dealership over 20 years ago, and we're so pleased that we went back to Jim Ellis for our daughter. They stand behind what they sell!

Former Audi Man

7 de sep. de 2014

Never thought I would ever write something like this but feel I have to. Purchased 3 Audis from Ellis since 2001. 2006 A6 purchased pre-owned in 2007 and had all service done at dealership. Felt charges were a little high but wanted to be sure car was serviced correctly. Car had been running fine but decided I should have spark plugs replaced at +/- 170K as well as brakes. I picked up car and only got down the road a couple of miles when check engine light came on. Called Ellis immediately. Was told if not flashing bring back when I could. Brought it back several days later and was told my timing chains were "stretched" and it would be $11,000 to $12,000 to fix! A shock of course, asked if any other possible options. Only told they could discount parts and labor a little, still about $10-11K. Obviously I went to a local independent shop specializing in German cars, they replace two cam sensors (located very close to spark plug harness??) for $600.00, runs fine. (Still running fine 3 months and 5k miles later) I returned to Ellis and talked to Service rep asking why they wanted $11k and I got it fixed for $600? They could not explain. Nothing they could do. I took this complaint to Audi USA and after repeated delays from that rep, they finally replied saying they talked to dealer and Audi USA had to defer to dealership's diagnosis, even after I showed them the repair receipts of both service shops. I had been a loyal Audi customer since 2001. For $600 Ellis and Audi USA told me nothing they could do. I told Audi USA they lost me as a customer and they said "sorry you feel that way"! So much for Audi service. A week later I bought my wife a new BMW 328i. Loving the experience and the car.

Leslie

24 de ago. de 2014

This was my first purchase with Jim Ellis Audi, but it probably won't be my last! Up until now, I've absolutely hated the car buying experience. It took too long, I always felt like I was getting cheated, and I've sometimes felt undervalued as a customer. But not at Jim Ellis Audi. Erica Dailey was my salesperson and I think that has a lot to do with why my experience was so great. But let me back up just a bit. I saw the car I was interested in online, sent an email inquiry, at got a call back within 5 minutes. Seriously....5 minutes! I was shocked! The young lady (Kaamela, is what her name was I believe) was professional and friendly. She let me know what to expect and who would be in contact with me. Next thing you know, I got a call from Erica. She answered all my questions and gave me options on how we could proceed with next steps. She was never pushy, always honest, and very helpful. I didn't even feel like I was being sold which is what I hate the most about buying a car. I don't like feeling like I got tricked into it. Instead of "selling" me on the car, she made it easy for me to make the purchase. I think that's the big difference and something that others could learn from. Well, once we had the buying arrangements taken care of, I got to the dealership and my car was sitting out front like a cherry on top of an ice cream sundae! It looked gorgeous. Erica was there to greet me along with Amber Hemphill. Amber was the one who made sure my car was all shiny and ready for me. She also took me for a test drive while Erica reviewed my trade. Very efficient so no time was wasted. I appreciated that. Especially on a Friday afternoon facing ATL traffic. By the time we got back from the test drive, all my paperwork was ready to go. I wish I could remember the young lady's name that handled my paper work, but she was great too. Everything was set and all I had to do was sign off. She answered any questions I had and before you know it, Amber and Erica were handing me my keys and was ready to drive off! I've never had such a great experience. I really felt like they gave me the red carpet treatment. Of course I'm thrilled about my car. I really love it. But there's also a lot to be said about feeling truly valued as a customer. The ladies that I worked with did a wonderful job. They were personable and genuine. And although the process was also the fastest one I've ever had, I never felt rushed. I would certainly recommend Jim Ellis Audi to anyone looking for a car. Especially if you're sick of the shady car salesman experience. Ask for Erica or Amber. They did a fantastic job helping me by a car that I really love and for what I believe was a fair deal. And the fact that I was able to smile throughout the whole process is a testament to the level of service they provide to their customers. Erica and Amber, thanks again for everything! Your outstanding professionalism is very much appreciated!

brooksl

23 de ago. de 2014

This was my first purchase with Jim Ellis Audi, but it probably won't be my last! Up until now, I've absolutely hated the car buying experience. It took too long, I always felt like I was getting cheated, and I've sometimes felt undervalued as a customer. But not at Jim Ellis Audi. Erica Dailey was my salesperson and I think that has a lot to do with why my experience was so great. But let me back up just a bit. I saw the car I was interested in online, sent an email inquiry, at got a call back within 5 minutes. Seriously....5 minutes! I was shocked! The young lady (Kaamela, is what her name was I believe) was professional and friendly. She let me know what to expect and who would be in contact with me. Next thing you know, I got a call from Erica. She answered all my questions and gave me options on how we could proceed with next steps. She was never pushy, always honest, and very helpful. I didn't even feel like I was being sold which is what I hate the most about buying a car. I don't like feeling like I got tricked into it. Instead of "selling" me on the car, she made it easy for me to make the purchase. I think that's the big difference and something that others could learn from. Well, once we had the buying arrangements taken care of, I got to the dealership and my car was sitting out front like a cherry on top of an ice cream sundae! It looked gorgeous. Erica was there to greet me along with Amber Hemphill. Amber was the one who made sure my car was all shiny and ready for me. She also took me for a test drive while Erica reviewed my trade. Very efficient so no time was wasted. I appreciated that. Especially on a Friday afternoon facing ATL traffic. By the time we got back from the test drive, all my paperwork was ready to go. I wish I could remember the young lady's name that handled my paper work, but she was great too. Everything was set and all I had to do was sign off. She answered any questions I had and before you know it, Amber and Erica were handing me my keys and was ready to drive off! I've never had such a great experience. I really felt like they gave me the red carpet treatment. Of course I'm thrilled about my car. I really love it. But there's also a lot to be said about feeling truly valued as a customer. The ladies that I worked with did a wonderful job. They were personable and genuine. And although the process was also the fastest one I've ever had, I never felt rushed. I would certainly recommend Jim Ellis Audi to anyone looking for a car. Especially if you're sick of the shady car salesman experience. Ask for Erica or Amber. They did a fantastic job helping me by a car that I really love and for what I believe was a fair deal. And the fact that I was able to smile throughout the whole process is a testament to the level of service they provide to their customers. Erica and Amber, thanks again for everything! Your outstanding professionalism is very much appreciated!

invendia

20 de ago. de 2014

Mr. Ellis, I reside in Nashville, TN. I am a car guy and unfortunately trade them more often than I should. Good for you, bad for me : - ). A few months ago, I had the pleasure to deal with your automotive group for the first time. I was trading in my Panamera and was looking for a S7. I reached out to your group not knowing what to expect and was over overjoyed by my experience. Joey dealt with me in a most professional, fair, and respectful way and made me feel like a trusted customer which resulted in a very smooth transaction and experience. I say these things as someone who has probably traded and bought close to 20 vehicles in the last 7 to 8 years. So, what I tell you is based on true experience and comparable transactions.Recently, I decided to trade the S7 and get a Boxster. I decided to reach out to your automotive group again in hopes that your folks would replicate the experience one more time. Well, I was thrilled by the experience yet again. Joey facilitated the process by introducing me to his brother Chris on the Porsche side and the two worked together in a seamless and coordinated way to make me feel like that I truly was dealing with ONE company who cared equally about customer experience and outcome. Communication was excellent and Chriss guidance helped me upgrade to a S model. They not only took the steps to facilitate the deal, they went out of their way creatively to deliver the car before the end of last week. Michelle, who is an assistant to Chris, agreed to hop in the Porsche and make the drive at the last minute to deliver the car and pick my Audi. She was professional, competent, and very pleasant to deal with. it is Chriss business interactions and his professional skills that make him valuable and number one sales personI apologize for the lengthy email but it is important that we as customers take a moment to compliment when we see something extraordinary in a world that is full of ordinary experiences. Especially in your industry, it is not easy to create and maintain a culture of make it happen for the customer. As an executive of a large healthcare company, I tell you that you should be proud of the organization you have built and people you have entrusted. Chris and Joey embody the spirit of your organization and build brand value for your organization. I will definitely be coming back.Best regards.

tboy58

7 de may. de 2014

I drove to Jim Ellis Audi today to look at a A5 Convertible which I saw on their website. I walked around the lot and then walked inside to use the restroom. I walked by 8 cubicles with sales personnel in each one. I also walked by the offices of sales manager and others and was never recognized. After leaving the restroom, I walked around inside for a few minutes and then went out into the lot and stayed at least 20 minutes looking at different Audis. After at least 40 minutes on the premises without being acknowledged, I decided to take my business elsewhere.

Annonymus

1 de abr. de 2014

Jim Ellis Audi of Atlanta is one of the best dealers on the block! Gunter Reichert was one of the friendliest salesman I had ever met, and I would highly reccomend him for any occasion, wether it is servicing or or buying a car, he will set you up with a spectacular deal on any car just like he did with me and my Lexus ES330! The 330 was a great caar, but a little out of my budget, but Gunter and the rest of the spectacular sales team set me up with an amazingly affordable deal, and the car runs great to date! Financing for my car was a piece of cake! Thank you Jim Ellis Audi!

Anitra

28 de mar. de 2014

The is the 3rd vehicle that I have purchased from Jim Ellis Audi Atlanta. Early Pickett has been my sales associate for each purchase. Early is very professional, listens to my wants and makes it happen. As a woman, it is great to be able to visit a dealership and get great customer service and I have never felt hassled. I will continue to make my vehicle purchases at Jim Ellis Audi Atlanta with Early.

Mel

26 de feb. de 2014

I live in North Carolina. Last year I had to buy a bumper grill for the front of my A6. After a lot of searching, I found that Jim Ellis Audi had the best price (and it surprised the you-know-what out of me that a dealer wasn't overpriced!) I asked a few questions via email, to which I received a prompt response. I submitted the part number and my car's VIN through their website. Within an hour or so - not days - a gentleman emailed me to say my numbers didn't match. He found the right part, accepted my payment through Paypal and had the grill on a UPS truck that afternoon. Someone who actually does the homework for the customer. Imagine that. I mean he could've just sent me what I asked for despite the descrepentcy. That's called "giving a hoot;" I was very impressed. Attentive service, a close eye on the email inbox and seemingly sharp personnel have really grabbed my attention about these people. When it's time to trade up, I see a trip to Atlanta in my future just because they treated me that well! Thanks again, folks!

Susie

17 de feb. de 2014

I came in to look at a pre-owned BMW that was traded in. It was a new listing so there was not much info provided on cars.com ad. I submitted a request for more info and Heidi from the online department quickly responded and had the salesperson take pictures for me and she texted me with the pics. When I arrived at the dealership she came and introduced herself then put me in Sankar's hands. My biggest concern was not having my own mechanic look at the car before purchasing. Sankar handled this concern and I drove away with the car. I did have a couple of issues and came back on Monday and Sankar once again handled every concern to my satisfaction. He and Heidi both exceeded my expectations for customer service and I am loving driving my "new" car. Would definitely recommend Jim Ellis to friends and family.

Noele1974

5 de ago. de 2013

Early Pickett was excellent, we went to check out an Audi A6 Avante we had found online, 130 miles away from our home, and from a to z of this transaction with Early we experienced his unchanging pleasantness! Unusual for car sales to say the least, but thanks to his diligence we left there VERY happy! Thanks much Early, you made our day!

mjfeagan

12 de jun. de 2013

This was my first time buying a vehicle from a luxury car dealership and the difference in quality and customer service was much higher than all other dealerships that I've been to. Rick was very helpful throughout my car buying experience. He was courteous and kept me well-informed while it was getting serviced and detailed. Patrick finished up the paperwork on the vehicle and helped my wife and I through it. He was very polite and professional. I would definately recommend this dealership to others and I will probably be a returning customer for when my wife decides to get her new car. Thank you!

TLCreconman

31 de may. de 2013

Great experience. Love my car, service was easy and got a great deal. Quick in and out and I really love my Q7. Thanks Jim Ellis

djoyner

28 de may. de 2013

I had high expectations of the Audi brand, but Gerry Martel surpassed them all. Gerry handled the entire process of my new Audi purchase with world class service. He is very knowledgeable and explained all the features of the Q5, was very attentive and responsive, and most importantly I never felt rushed. I had originally planned on having my future maintenance done at a dealership closer to my home. Gerry explained the benefits and convenience of having my car serviced at your dealership, and now I plan to schedule my future service appointments at Jim Ellis Audi. Gerry also helped me program my car when I came to the dealership to pick it up. I appreciate his time and attention to detail. This was the most pleasurable car-buying experience and I look forward to referring business to him. Donna Joyner

neverfollow-rs4

6 de may. de 2013

Walked into Jim Ellis Audi dealership to take a look at the car they had listed on their website. They still had it in the inventory so I took it for the test drive. I liked the car and told them that I want to trade my car and that I had to go back to work but for them to work on the numbers, send it back to me and I'll get back to them. I get the email at 3:10pm, I spoke to Chris at 3:31pm and told him that I will proceed with the credit application. At 3:35pm I get the email from Chris with the link for credit app. Took me 15-20 minutes to fill it out and Chris told me that they will have the numbers in an hour. I get a call from Chris at 4:48pm asking to come in put the deposit because some else is interested in the car and wants to buy it, I asked him for the numbers and told him that I can tell him over the phone if I agree to the numbers and then come in and pick up the car. At 5:30pm Chris called me back again and told me that his manager (Masud Wiggins) is really pushing him because someone else wants to buy the car and that I need to put the deposit, I told him that I don't understand what's the issue, they just need to give me the numbers and I will do it, I asked to speak to the manager but he said that he was on the phone and that he will call me back, which of course never happened, typical sales move and I wouldn't expect more from this terrible dealership anyway. So I get in my car and start driving to the dealership, Chris called me as I was pulling in,(5:53pm). I walk in and he told me the manager will come and talk to me, I'm sitting there for 5 minutes and nothing is happening, I stand up and go by the office, asked Chris to come out and asked him what's going on. He told me that the car is probably sold, I told him that I don't need to talk to the manager but need to know if it's sold or not, he goes back in check with Masud Wiggins (all this time I'm standing in front of manager's office that has glass window and he can see me but does not want to come out) and comes out telling me that the car is sold, I was so angry that I just turned around and walked out without saying anything. This is the worst dealership ever, please avoid it if you can and especially Masud Wiggins and his useless sales tactics.

jayanti1960

4 de may. de 2013

sales dept. told me they would put on some mud guard but time to do it they lied and said they never said such thing . never buy a a car from this dealer .the car cost me $60000.00 a q7 2013.,the mud guards was $300.00 is not the money but they lied. jay

FutureA6

30 de abr. de 2013

Although we haven't purchased yet, Jeremy helped us and answered all questions. Based on our experience made us want to buy from this dealership.

Dolphinista

24 de abr. de 2013

Due to a communication error, we were unable to test drive a vehicle at the scheduled time. However, Rick went above and beyond to assist us and rectify the situation even though we were interested in one of the least expensive cars on the lot. He was more than kind, understanding and professional. I would recommend Rick to anyone considering purchasing a vehicle from Jim Ellis Audi. We would not hesitate to purchase a car from this dealer, and specifically from Rick, in the future.

morupolsen

10 de abr. de 2013

Everybody was very helpful and made me and my wife feel very at home. We have purchased/leased a number of cars from Jim Ellis over the past 15+ years, but even though it has been a few years since the last one, everybody at Jim Ellis made us feel like it was Yesterday. A special Thanks to Tracie Dean and Quintin Jagor, who was extremely helpful. It was also nice to see Chris in service that has been helping us with for years and it is comforting dealing with the same person. I like to mention that we like in Gwinnett County just north of Audi Gwinnett, but because of the great service and fantastic people at Jim Ellis Audi, we gladly drive the extra miles to purchase and service our Audies at Jim Ellis Audi.

crwardsr

13 de mar. de 2013

I truly enjoy the purchasing experience with Jim Ellis Audi. Your team does an extremely good job at customer service and it has brought me back again. Chris Ward

lspatafora

6 de feb. de 2013

We had a wonderful experience purchasing our vehicle at Jim Ellis with everyone involved, but especially with Neal Davis. He was very personable, polite, informative, and patient with us as we worked to narrow down the many different vehicle choices from various dealerships. He followed up with us regularly and answered all of our many questions. He is a real asset to your organization, and I will not hesitate to highly recommend your dealership and Neal to friends and family. I have to mention that I had two very serious strong contenders, the Q5 and a Land Rover Evoque. We drove both vehicles twice, but wanted to spend a bit more time with each vehicle (a test drive is just a taste). We asked both sales representatives if we could bring the vehicles home overnight, and Neal made the necessary arrangements, which allowed us to spend more time with the Q5, and ultimately sealed the deal. Bringing the vehicle home was not an option with Land Rover. When making a large purchase, one should be allowed more than a 10 minute test drive. Thank you for your understanding and flexibility!

taskew

5 de feb. de 2013

Your team and philosophy on the automobiles/features you choose to stock are both customer centric. Most appreciated! You know, they say, "It only costs a nickle more to go first class." The team apparently understands and lives by this expression. This is our second great experience buying from Jim Ellis, and we are ecstatic, because we could not have ordered a more perfect Q5. We could not have worked with a more accomodating staff. Wow! So what's the big deal, right? I mean, you just happened to have the cars that appeal to us and a courteous team...nothing special about that....unless the competition can't seem to pull it off, I'm thinking. Well that's our story, and we're sticking to it. The Jim Ellis team did just a little bit more, took a little bit more care in building a car that we screamed yes to, but that's not all. You went out of your way to ensure that this car was MADE AVAILABLE to us, when other plans for it were already in development. That collectively is "the nickle more" that makes Jim ellis first class. Real talk, real people. Cliche'...not at all. Thanks Jeremy...again! Thanks Rachel for having our back! Thank you Tim...you were very accommodating, and the "silence" and "secrecy" from all of you on the delivery made this the perfect surprise for my awesome wife, Angela, who felt like the luckiest girl in the world. Signed...Terry Askew

georgiavol

21 de nov. de 2012

We purchased a 2013 A6 in September 2012. During the purchase, the dealership gave us the wrong VIN number to use for registration and insurance. This has lead to two months of hassle in dealing with our insurance company, the bank holding the title and our Gwinnett Tag office. Great car, inept dealership.

Frustrated Audi Owner

16 de nov. de 2012

This January I had the misfortune of purchasing a used A4 from Jim Ellis Audi. I was told by the sales person the A4 was a good car and that he knew the previous owner and that the car was in good condition. Fast forward to July when I move to NYC and attempt to get the car registered in NYC and I am told that this car will not past the safety inspection because the brakes were worn. Now I call Audi and inform them of what I am told by the inspection location and I am told that they are lying. So I take the car into an NYC Audi dealership where I am also told that the brakes are worn and need to be replaced. When I contact Audi and say this and that brakes that passed Certified preowned should not be worn in less than 3000 miles I am told that is normal wear. Now I have had several mechanics indicate that the brakes could NPR be worn to that capacity in 3000 miles so I asked Mr Jim Ellis himself after hours on the phone and I am informed that he can not explain that just like many other mechanics couldn't. I have contacted Audi corporate and am waiting for a response if this is what passes as acceptable for certified preowned. I just thought I would warn any other consumer that decides to visit this establishment that you should have another mechanic certify the work because after this experience I dont believe they can be trusted. I am looking forward to seeing how they explain this horrible service on this site. I will also place this review on every site where I can as a service to any other consumers who may consider purchasing from Jim Ellis Audi.

archana_ravishnakar

30 de sep. de 2012

We went to give our Audi A4 for service for the first time to the service center in Atalanta. Just before giving the car for service I was enquiring about a scratch that someone left on my car couple weeks ago and how I could get it fixed. The handling of the service and payment went really smooth(people were nice) till we saw the car washed after service. As soon as I saw the car from a distance, I could see a hole in the front fender on the passenger side just below the headlights. This hole looked like a sharp tool had gone through it. Before we could even call the guy who helped us(Chris Lee) when inspecting the car, he came over and checked on us. We pointed out the prominent hole and he said that it was already there when they took the car, which was very surprising to us. I was not convinced but he then went over and brought the serdvice sheet where he said he circled that area when they took the car for service. We did not say anything and he left us. My husband and I were thinking about how it could have possibly happened and we went and checked the hole. It was so fresh, even the paint had not peeled off and I was absolutely sure it was done during the service. I requested to see the service manager. Ken Stamps comes over and does not enquire anything with the technicians but blindly said it was there before. Not sure how he could assure that when he did not see the car/ talk to the service folks. He spent half hour convincing us and he was too biased and not too nice to us. He was just tolerating us and was not willing to empathise with us. He just said about how he could suggest someone who could get it fixed for us and I was really mad at that. I requested to speak to someone higher to him for which he gave a card of the service director Jerry and said I could speak to him on Monday. I wrote a complaint in the service documents and left very disappointed.My husband started the car to leave and we had an alert saying "faulty light" and we checked on the lights of the car(which was perfectly fine before the service). The one just on the passenger side(above the hole) was not turning on. We were really furious because that made it clearly that something has gone wrong during service and they were trying to hide from us. We give a car for service and spend 2 hours and 235 dollar on a Saturday morning and they dont even check lights? Ken had told us that if this accident had happened in the service station, it would have affected the interior as well and that explained it. We confronted Ken and Chris right away and thats when we got really mad. They immediately got the lights fixed but not willing to accept that the accident happened at the service station. I wanted to call the cops when later Ken spoke to us nicely and told us to come back on Monday. This is when he was enquiring if we could leave the car there to get the fender fixed. We did not want to leave the car then but decided to go back on Monday and talk to his manager. We again wrote another complaint and left the station very very upset.Our overall experience with these guys were horrible. They did not treat our complaint in a way we would expect professionals to handle. The name/reputation "Jim Ellis" carries was definitely not met with the people we handled. I would have appreciated it if the service manager had done an enquiry with his staff instead of just blindly walking over to us and convincing us or if he had called someone from the service staff to talk to us about it. He did not do anything that a manager should have done in a time of issue. They are all nice/friendly when things are going as per plan/books but not in a matter when a customer has a problem.

JLSAudiguy

1 de ago. de 2012

So, this is my 3rd Audi since October of 2011 and I wanted to once again give high praises to Erica Dailey, Gunter Reichert and Rob Waggoner for one more exceptional experience!I was in the showroom about 2 weeks ago and saw the 2013 S5 Cabriolet in the new Estoril Blue Crystal effect and what an incredible car! I currently owned a 2012 S4 in Ibis White fully loaded- premium plus with every option. I was told through a friend of mine on Saturday that they had a 2013 Estoril Blue S4 with all the same options on the lot. Needless to say, I drove out to "look" at it. I called Erica and asked her how difficult it would be to get out of my lease on my 2012 and trade up. They made me an awesome deal on the 2013 S4 and I drove it home last night. Not only was Erica and Gunter very attentive to every detail of the sale, they spent hours with me while I waited for finance and detail giving me undivided attention to the very end. Rob Waggoner in finance is truly a pleasure to deal with, he is very articulate in his work and made sure that I was happy with every aspect of the lease, and I was. For me to buy 3 brand new Audi's in less than a year is a major feat in itself as I was a die hard BMW guy and owned over 20 of them over the years! I absolutely could not be happier with my new S4, it is a new redesign and great new appointments, love, love the google earth navigation map and Wifi in the car and the new, more agressive looking front end, what a car!!!I highly, highly recommend Jim Ellis Audi on Peachtree Industrial for any Audi purchase or lease. Be sure to ask for Erica or Gunter for your sales person, exceptional experience for the 3rd time in a row!Jim Stabler

Bdavis

15 de jun. de 2012

Proud new owner of my Q5 since December 2011, and couldn't have done it without the help of Jorge Galvinez. He is superior in communicating, professional and knowledgeable in Sales, and goes above and beyond to help you. I have also worked with Reggie Batts and Mike Roth, who also are extremely helpful and professional. These three men have personally made it their priority to serve and satisfy. Make Jim Ellis Audi Atlanta your dealership, and you'll be wishing you had more garage space.

Marcelo loves Audi S-line

5 de jun. de 2012

I bought a Q5 late in 2010 and have been servicing my Audi at the dealership since. The shop is very comfortable to wait for quick services and if not quick, I have taken advantage of the free rental. I also bought a spec car that came from Germany. My experience was great as far as pricing and all agreed features. My only complain was with the delay (it was 1-2 weeks late) and I had an issue with the Satellite Radio that had to be replaced. It was done few weeks later since it had to also come from Germany (Factory). I understand these things happen. I am very pleased with my car, the support I get from Joey Morea (Sales person) and the Service Team at Jim Ellis.

Iwantanaudi

31 de may. de 2012

Even after careful consideration, I'm sometimes very intimidated by large purchases. Marlene Topping at the P'tree Industrial location spent a lot of time with me to ensure I wouldn't 'regret' my purchase. She answered questions before they were even asked...very knowledgeable and courteous, no games, to the point....just how I like it.

dixie22lee

26 de abr. de 2012

-sales experience packed with hassle; high pressure phone calls; salesman unable to give specifics of different features of two similar cars. -drove 4 hours round trip to see a car i was assured was available only to be told it was sold when i got there. (they had my numbers and could have called me but didn't)-day of sale the car i purchased wasn't clean...trash, pineneedles and debris in the trunk-sales paperwork wasn't ready though we had an appointment. learned later paperwork was incorrected filled out and had to do again.-our car was a certified pre-owned and the "300 point inspection" was laughable. The service warning light came on 24 hours after i picked up the car. Learned from another Audi dealer that in the weeks Jim Ellis had the car, a factory mandated recall service wasn't done nor had the 15k check up it was due. -this is a volume operation. customer service is a very low priority.-we bought a second, this time brand new Q7 which we bought from another Audi dealer. Fabulous experience....and hassle free. Why buy an expensive car from a dealership who clearly doesn't care if you ever come back?

oht

9 de feb. de 2012

On 1/3/2012 I took my Audi Q5 to Jim Ellis Collision Center to replace a window pane and set cover because my car was broken into. Since they are the Audi authorized dealer and repair center, I expect this would be a quick and simple procedure. However, after 40 days my car is still not ready. Jason, the customer rep keep giving excuse after excuse why the car is not ready and I think all those excuse are nothing but HOT AIR. I would not recommend this center to repair your car because they are not even competent enough to even replacing a window pane and set cover.

JLSAudiguy

12 de dic. de 2011

I am a previous die hard BMW driver and was encouraged to visit Jim Ellis Audi through a very good friend of mine when i was looking to make a change. I was referred to Erica Dailey and found her to be very low key while enthusiastic about the Audi brand, not pushy and overly aggressive like so many sales people. Friendly and very patient. Long story short, I ended up buying a 2012 Q5 2.0 T Premium Plus which I loved! Right after I bought the car, I noticed a very small scratch where the paint has been chipped prior to my delivery. I went in without an appt and spoke to Debbie Graber, the sales and business manager, she looked at the car and agreed to take care of the problem the following week. She referred me to Rick in the service dept. I dropped off my car and got a loaner all within a 15 minute window, this is the faster I have ever been in and out of service. I was so impressed by my service visit and how it was all handled. After my car was repaired, I got a call on my way back to work from Rick wanting to make sure that I was completely satisfied with the repair and he apologized for not seeing me personally! Very impressive!!Back to sales.... I now have owned my Q5 for a little over 3 months and decided I wanted something with a little more pep and more bells and whistles so I went back to Erica Daily a second time and we talked for several days (almost a week actually) before I was made an incredible deal on a 2012 S4 with all the toys that I wanted. Please keep in mind that every time I talk to Erica or see her, she is slammed with about 5 deals going on at one time, I have never seen her not crazy busy! My last visit with her prior to my actual 2nd purchase, she spent about 2 hours going over every possible scenario (exact car, equipment etc), she worked very hard to get me into the vehicle that I wanted and finally I made the decision to move forward. Erica is really a pleasure to deal with and I would highly recommend her to anyone looking for a new Audi, she knows her product line and is extremely patient. On a side line, Rob in finance is great to deal with, very quick, concise and gets you in and out without a lot of wasted time. I am turning into an Audi lover, watch out BMW!

New Audi driver

10 de dic. de 2011

My wife was greeted by Gunter Reichert, who handled everything very well. His openness and courtesy were exemplary and made the process pleasurable for her.

DM&TM

18 de oct. de 2011

The short version is that we connected with Nikki online before arriving to ask about a few A6s that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki (Masud - sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say oops, sorry the car sold. We were upset and she was very dismissive about the whole thing putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism and most upset when I find today online and by calling the dealership that the car NEVER sold. I cant imaging any sort of excuse that could come of this and I am sure Nikki is not a total reflection of your dealership, but the fact that she seems to speak before actually knowing the details ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki and Masud if you go to this dealership!

User_65432

22 de ago. de 2011

We live in Orlando and searched for a new Audi that would meet our needs. After looking around, we picked up the phone and called Jim Ellis Audi in Atlanta. They not only worked with us remotely through the entire transaction, the entire experience brought my wife and I back to Audi.A few days later we drove up to Atlanta to pick up our new Audi. It's absolutely perfect. We're very pleased with everyone we worked with and unequivocally recommend making the drive. I wish we had purchased our other cars from this dealership.

bvvdal

4 de ago. de 2011

Jim Ellis AudiUnethical Practices I went to Jim Ellis Audi on Peachtree Industrial and instead of getting 4-cylinder, 2.0 Turbo Q5 I got a 0-cylinder, 0.0 Turbo Q0. I ordered a custom car for 2012 at a negotiated price, which reflected a manufacturers discount and destination fee discount on the buyers order. After paying a deposit based on the negotiated buyers order and after the car was shipped from Germany, the new car sales manager (Masud Wiggins) and salesperson (Marlene Topping) removed the dealer fee discount (~ $875). This is called Bait and Switch. Their argument was that since they did not sign the document, they were not obligated to honor anything that was negotiated. They did say that they would return our deposit, so, we hope that we will not lose any money in this process. In any case, be careful how you approach this dealer. Their unscrupulous tactics are unethical and for this reason we cannot recommend this dealer or this method of getting a Q5. We learned our lesson and will never do a pre-order, just negotiate and drive the car off the lot because they cannot go back on the price once you take the car.

luvzAudi

25 de jul. de 2011

This is the firt time I have ever felt so comfortable buying a car before. From the reception to the knowledge of my salesman to finance, I was kept informed and well taken care of. I've been telling everyone to go to Jim Ellis!

A4 fan

23 de jul. de 2011

I researched the A4 and I knew exactly what I wanted and what I was willing to pay. I talked to several dealers but no one really seemed willing to locate my car and help me with the price. Nikki and everyone at Jim Ellis Audi Atlanta was helpful and gave me a fair price. I would buy from them again

TCq7

13 de jun. de 2011

Quote for repairs was way off, very expensive for routine maintenance. Oil change was $132 for a Q7 and two wiper blades replaced cost $73. They also quoted a new air conditioner compressor for $2600 and offered to charge only half as the car is 6,000 miles out of warranty for a total "half" expense of $1,300. Immediately called Jim Ellis Marietta, service department there quoted $1570 for the ENTIRE job. Do your homework as the Atlanta Service area Jim Ellis will attempt to take every dollar they can. Shared concerns with Jerry the Customer Relations manager who states that "they do pretty good" there and was surprised the air conditioner quote was off. Completely unhelpful, unsympathetic and unresponsive. Do yourself a favor and go somewhere else.

r8seeker

27 de abr. de 2011

no response to emails for further info on cars, two salesman called back when I called to inquire and seemed to be battling each other

chAtlanta

2 de feb. de 2010

I think that the level of customer service at the Audi Atlanta dealership is fantastic. I have a small baby and I needed to bring him in to the dealership when I recently visited to have the car battery replaced. I was helped immediately and my car was serviced in a very reasonable amount of time. It was extremely helpeful to have such a nice and comfortable waiting area with water and food available. My overall experience was just great. If personal finances allow, I will always choose to purchase an Audi from Jim Ellis! Thank you!

smelhus

11 de may. de 2009

Patrick was awesome. I first contacted him through internet option and he was always very responsive. I told him what I was looking for including the price and down payment and he made it happen. He told me everything about the car, offered me options and was 100% focused on me the whole time. Give the guy more than great ratings...they should be awesome ratings. I will definately refer Jim Ellis, but I'll tell them to be sure and contact Patrick. If you would like any further feedback, feel free to contact me. Also, Service Department was awesome in taking care of a small nick in the door - their service was awesome!-- Scott M.

maest35

30 de abr. de 2009

"I love it! And I can operate everything just fine. I may never drive anything but Audi every again in life. My husband is already trying to plot to get a S4 in 2 years. It was a great experience and I LOVE my car. Would you recommend Jim Ellis to your family and friends?....100% no question. -- Michelle Landery."

conns4

9 de ene. de 2004

this is my 3rd Audi from them in 3 years. Have always been very professional, honest and have taken care of me anytime I've been there.

kenatl

16 de dic. de 2003

Would not replace extremely loud Turbo's under warranty. The would acknowledge that the sound was not normal, but would not do anything about it. Numerous previous problems often took up to 3 visits to correct.