Joseph Gaglione

15 de sep. de 2020

The only place I want to bring my Audi

Alexander Cabrera

14 de sep. de 2021

Totaled my car and found what I wanted here but it got sold before I arrived. However,kayla chase made my car shopping experience unreal!! Literally have never enjoyed the car process until now. She helped find a perfect q7 and worked with me and insurance all week to make sure I got it for the weekend. I will Always refer people to her and reach out if I ever need another car! Best experience.

Laura O.

17 de feb. de 2021

I was very pleased with my experience at Audi Brookline. The new showroom is gorgeous too! They took my car in, did a full assessment, luckily there were only minor repairs needed, and I was out after just 2 hours. The free coffee, WiFi and comfortable (physically distanced chairs) showroom made me not mind being there. Great job Audi Brookline.

David Rosmarin

10 de ago. de 2021

This is a follow up after a recent service experience in May 2021. During my prepaid service I was told I would soon need a new battery and alignment now. The battery and installation cost would be over $550. Having just purchased the highest reviewed (and higher spec) marine battery for $200, I inquired of the service manager why the difference. He insisted that he needed to charge over an hour labor and that only an Audi battery would suffice. He further insisted that my local astute repair station would not have the software to change a battery. He insisted this even though Mass has right to repair and local repair stations have access to Audi software, which mine does. My invoice states $268 labor, $235 parts, and $37.77 miscellaneous for one battery. I note, that like all Herb Chambers dealers I have had service at, NOWHERE is the hourly labor rate or total hours stated, only the labor charge. Why deny customers the hourly labor rate on the invoice? He also insisted that only Audi can do alignment and that Sullivan Tire ( which provides lifetime alignment on the same tires Audi sells , but less expensive) does only one of several adjustments required. Both my service station guy ( much cheaper) and the manager at Sullivan Tire Newton hotly debate the assertions the Audi manager made. When I inquired about those discrepancies, the service manager (not departed Gabe) became defensive and heatedly accused me of calling him a “liar.” In addition, although Audi kept our used battery, which when one has no trade in battery usually costs $25 extra because the lead has value, I was charged $37.77 for unspecified “miscellaneous charges,” nowhere specified on the invoice.

Papa Tapia

15 de sep. de 2021

Kayla chase was excellent. Very professional and she made the entire car buying process easy and as stress free as possible. All my questions were answered and she went out of her way to show me various cars and provided all the necessary information so that I could make the best decision for my needs. I appreciate all their patience and professionalism of Kayla chase Thank you Audi of Brookline