Loren Irwin

26 de sep. de 2016

Evelyn Holts was a great partner to work with on this deal. She responded quickly to my question of availability of the vehicle. She and the dealership were more than fair with the price they gave me for my 2014 Camaro and the price of the new one. She worked quickly and painlessly to get the deal done to our satisfaction. The dealership was very professional and personal and I like how there was never an loudspeaker announcement while we where there. It really made the dealership feel upscale and professional.

Audi fan

19 de sep. de 2016

You can always feel a sense of trepidation when traveling hundreds of miles to a dealership for what appears in pictures to be a perfect vehicle. Well, Audi Concord did not disappoint - they had the vehicle detailed and sitting there with a SOLD sign in it for me. The car was in excellent condition and the dealership was completely transparent on the pricing of the vehicle. I would definitely recommend this dealership to anyone.

outinlife

1 de jul. de 2015

While my visits were few, there is no doubt they should remove the word service from that departments title. I am sure at most, maybe every dealership "assigns" a client to a customer service representitive to ensure an efficent transaction for both parties. This is a process I can respect; provided it works. You can be sure you are in a dealership that sells luxury cars by the number of apple computers throughout the facility and very heavy in the service department (to be fair it's one per employee). It gives plenty of time for internet browsing, allowing their heads to be buried in the keyboard. I can give credit and suggest that they may be lining up their days work. I arrived to find that the young polite man I was assigned to had an earlier client he was continuing to assist, as he should have. Meanwhile there were at least four other if not five other gentlemen either standing around and talking to one another, or burried in their computer. NONE of them said hello, offered me anything, (water) Never said that my young man would be just a minute and NOT ONE OF THEM offered to assist me. When I finally asked the man next to him if there were anyone else that could assist he stated that he already did the walk around for him. I am sorry, you could not share this with me earlier? Further, I have recently suffered a traumatic event and the sales department was able to help me out in way I needed, but the service department informed me that I would need to go back home for the paper version of my DL. I explained that my lic. was on file and that in recent days Concord Audi, was able to obtain it from the corporate office in order to assist me. He made one call and when he could not reach that person he told me there was nothing he could do. He did not ask any of his colleagues, but then they were busy doing nothing. The director of that department sits in a class office facing the floor. Funny, I could see him the entire time, yet he can't see me the customer standing there. In his defense, he was on his computer too. In the end I was turned around before I even got out of the lot letting me know the DL. situation was resolved. Again, I would like to be clear with the fact I have only had three interactions with this department, but all have been pretty much the same. What I really love is that each time I set up an appointment I requested a loaned, yet each time I was told they did not have that as a request, and will need to see what they have. If I buy a car from Audi Concord, I bought it because I appriciated the journey and all those that went along with me. So dissapointing to see the disconnect between the front and back end.Maybe your system works for many maybe even most, and changing it would most likely change nothing. But, what I would suggest is that your team of young/older men take some time to look up say hello and be a part of the process for all of you customers, not just their assigned people.I look like to crazy lady who flipped her switch, and I did, but rude and lazy service is not okay with me. I will say there was a solution to my problem and that is they offered to anytime my car is need of repair they will have a loaner delivered and take my car in for repairs. This is the only thing that would keep me having service done at Audi Concord.

bch3nabo

3 de oct. de 2014

I recently purchased a 2015 A4 from Audi Concord and by far it was the best car buying experience I ever had. At first, I was very indecisive about the vehicle I wanted to purchase, but Daniel Keating was very patient and helpful throughout the entire process. I talked to and visited other Audi dealerships in the Bay Area, but in the end, it was the customer service that Dan provided that won me over. I look forward to purchasing more Audi's from him and Audi Concord in the future.Chen

MargieB

26 de ago. de 2013

That was a GREAT experience. Got exactly what I wanted at a fair price! The customer service is OUTSTANDING! Ask for Alex!

Audifan Jim

26 de mar. de 2013

Very interested to buy a CPO '13 A8 listed on their website. Had all the options I desired. Such poor handling by the 3 persons on the phone call that I gave up. Sad performance from seemingly poorly trained sales personnel. Strongly suggest owner and Audi of America implement some sales training for those serving a more discriminating clientele (1%-er)

JNF

11 de feb. de 2013

This was the best experience I have ever had when buying a new car. Alex Kludt my salesman, was helpful, taking the time to explain everything I needed to know to complete my purchase. As a woman going into a dealership you expect to be intimidated. Audi Concord was just the opposite. I got a good price, nobody pushed me or rushed me. I was treated with courtesy. I would recommend Audi Concord and especially my salesman Alex to anybody thinking about purchasing an Audi.

ucistu

11 de sep. de 2012

Leased my new Audi 2012 A6 quattro 3.0 v6 and it's fast awesome. Bought from Michael Molina and he even showed me the invoice amount and asked how much was fair that the dealer makes and we started from there. Very fast and fast service. Not pushy at all. Check them out and ask for Mike.

phaynes

22 de jul. de 2004

I experienced some challenges in my business a few years ago that caused significant blemishes on my credit, so my credit score was not that great. I had shopped several Audi, BMW and M/Bnz dealers and was treated as if I were a credit criminal. Just when I thought my next stop was going to have to be a Ford or Chevy store (YUK!), a friend referred me to Lemuel, the fleet & leasing manager at Diablo Audi in Concord, CA. First, he treated me with the utmost respect and secondly, he took an active interest in my wants, needs and desires. He was very positive and he looked for solutions to my situation, rather than being negative and looking for reasons why it couldn't be done. What other sales people didn't know, is that I had access to some significant resources, I just didn't want to drill holes in my safety blanket. But after careful probing and exploration on his part, and then providing me with coherent reasoning as to why I'd be better served by utilizing some of those resources as a larger down payment, he was able to demonstrate how it benefitted me. He was able to entice Audi Financial to approve my loan at an interest rate that I felt I would never qualify for, and by credit score, didn't really deserve. As a result, I'm saving about $12,000 in finance charges. Had someone else treated me with respect, asked the right questions and helped me to understand that dipping an extra $15,000 into my safety fund would make that much of a difference, I'd be driving a BMW, a M/Bnz, or an Audi from somewhere else. But no one else was as willing to work as hard for me as Lemuel was. I've since done more research and found that he actually gave me a pretty good deal. He's earned my future business and any referrals I can send his way, someone would have to be hundreds of dollars cheaper for me to buy elsewhere, and even then I'd give him the last shot. <br><br>