Larry Weil

14 de oct. de 2020

Update. 3 Years in and I still love my A6. The service at Audi of Grapevine has been wonderful. Beautiful facility, clean and modern with lots of service staff to assist. All I have needed is a couple of oil changes and one recall. Great experience. Bill was perfect sales person. Provided plenty of info and wasn't pushy. Tech specialist terrific help in setting up tech laden vehicle. Beautiful new facility. Love my new A6.

Theresa Anderson

13 de oct. de 2020

Today, I had a good experience even though there was a bit of a waiting period. The service advisor was very prompt and knowledgeable about the situation and helped me save money in the long run. Also, he offered very good suggestions as I expected. I will definitely go back for a repeated experience with Joel. Thank you so much!!! 10/13/20 Awesome experience!!!! 1/21/20 - Audi A4 I had an appointment @ 7AM, of course I arrived 30 minutes prior and they got me in for a recall in about an hour or so along with a car wash. Awesome experience!

H Hall

21 de ene. de 2021

This dealership takes really good care of their service customers. Joel has been my service advisor for many years. I feel like he’s always honest about repairs that are urgent and repairs that can wait. Our car is no longer under warranty so I really appreciate the consideration given when discussing what is most needed. In addition to service we also had a detail done. Eddie made the car look new again!! Great job Joel and Eddie! We are super happy with the service department here.

Bryan McCutchan

27 de jul. de 2021

Audi Grapevine continued to confirm my confidence and satisfaction with Audi dealerships over the last 6 years. After shopping for other vehicles recently, my wife and I made our way to Audi Grapevine w/ only an hour left until they closed. Robert Jean in sales introduced himself with a very uplifting and professional demeanor (w/ no mention or indication of closing soon). We knew exactly what we wanted, he confirmed it was available, my wife’s Q7 was appraised (and their offer was actually a bit more than we anticipated!) and deal done. No back and forth w/ a “sales manager”, drama, disrespectful attitude, etc. you often find at a dealership (and what we experienced at a place down the street!). While we were waiting for everything to be processed, Robert pulled the new Q7 up to the lobby garage door, pulled my wife’s Q7 in next to it, and we made sure everything was out of the old car. Robert then had us sit in the new Q7 and gave us a great new car orientation going over the many features that Audi has added since the old Q7. It was absolutely great service by Robert and Jake in the finance office (and by the time we were finished, it was a little after 10pm…2 hrs after closing and again no mention of time or rushing things by anyone!). Without a doubt, when it’s time for a new Audi for me, I’m giving Robert a call. Their professionalism, knowledge, and respectful attitude exceeded of our expectations and warrants this 5-star review. Thanks guys… Gina and I appreciate y’all!

Chelsea Samples

3 de jun. de 2021

Our sales man Fabian went over and beyond our expectations. Fabian was very kind and very helpful. He got us a very fair number for our trade in and didn’t low ball us. He found us the car we wanted in the exact color we wanted,( which we haven’t been able to find anywhere near us). Fabian even personally delivered our new car to our driveway the next day! We would recommend him 10/10 to anybody. We interacted with multiple people during the buying process and everyone was great. Our finance guy was also fantastic. Very down to earth and worked to get us the best interest rate. Our experience was remarkable and we will definitely keep grapevine Audi in mind when we’re in the market for another car.