Brad Andersen

8 de sep. de 2016

Audi Gwinnett made my dream car wishes come to reality! It could not have been done without the hard work via Verne Watley, Luka Vujnovic & Collin Bramlet. They made everything easy and cannot say enough good things about working with the team and the overall buying experience. They are all awesome to work with and I would go to Audi Gwinnett over all other Audi dealerships in Atlanta! Thanks again Verne, Luka and Collin.

Kate Lynn

5 de sep. de 2016

It was a pleasure working with Lauren. She made the car purchasing experience effortless. I was very happy with every interaction I had with each staff member was positive. I would highly recommend working with Lauren!

Amgjr

31 de ago. de 2016

My experience with my salesman was great and when the deal was done the finance mgr took over and it was very quick ! Great dealership and I will be back !!

Nir

28 de ago. de 2016

A few moments ago I received a response from team cleaning he'd like to assist me purchasing a vehicle.The only thing that I requested is additional smart key for my car. He didn't read my inquiry, and therefore, I'm disappointed

mjrdoc

22 de ago. de 2016

Each time I have my 2014 Audi A6 Prestige serviced at Audi Gwinnett, I cannot help but be impressed by the excellent Service Department run by Josh Campbell.Of all of the Luxury cars that I have owned, regardless of brand, I have never been treated as well as I am at Audi Gwinnett. This is Luxury Service at it's best.Mr. Campbell runs a flawless operation; each employee is polite, helpful and excellent at his or her job. Josh Campbell is a hands-on Service Manager and he takes ownership of your maintenance or service personally. Every car, every customer, ever employee is treated with respect. No detail is too small for him to handle personally. I can easily see this gentleman as the Captain of a ship. With a seemingly effortless air every problem is resolved, every Customer leaves impressed and pleased.I would also like to mention Glen Phelts and Jeffrey Bradberry who are pleasant, efficient, and excellent at their positions. I specifically request Angel to perform my Service; this Technician is first rate at everything that he does.I have written many reviews for the Audi Gwinnett Service Department, and each time I cannot use enough superlatives to explain my immense satisfaction with this Dealership.

DonaldDuck18

16 de ago. de 2016

I was in the market for a new SUV and had been to a few dealerships that offered no help. Actually had to chase down a sales person for help, and would not discuss price unless I was buying that day. Then I walked into Audi of Gwinnett. I was not even 2 steps in the door and was greeted by Verne Watley. We was very courteous and professional. He answered every question I had and worked with me to get me everything I asked for, to get this purchase done. As a commission sales person myself, I know what it's like to be on his side of the desk and what it takes to close a deal. He did an excellent job, and made this experience very easy and fun, as I was the on the other side of the other side of the desk. The dealership was very comfortable and relaxing. The purchase was made on a Sunday, very late in the day. I was the last person in the finance office, to sign all the papers. We were done right after the dealership closed at 6:00pm. As I was walking out I was met at the door by the 2 managers working that day, to shake my hand and congratulate me on my purchase. Verne walked me out to take delivery, he stayed until 7:00pm to go over all the options on my new vehicle. The biggest thing for me also is service after the sale. Verne provided me his card and made sure I understood that I could call him 24/7/365, even on holidays. He was very honest to say he had been working at the dealer ship for only 7 month. I have been in sales for over 25 years with he same company, and I can say, this young man is on his way to a successful career. If you are in the market for a new Audi, Verne is your guy. You will not be disappointed. Uncompromising and unabashed, Audi!!

Thaphanz

13 de ago. de 2016

It's so sad that this place supposedly pride themselves on customer service. Went there this morning with my brother car shopping, I knew what type vechicle I was interested in purchasing, but not a single sales person even acknowledged us. We were there standing outside the dealership for 10 minutes with sales people walk back and forth. By the way, we happened to be two Asians who were well dressed. Then immediately a white family drives up and immediately they were greeted. I find that very interesting. I think I lost all hope for ever buying cars even near this place. So sad that's your views are with your customers. That's a great perception. Just wanted to make sure everyone here knows and everyone that I know based on this experience to never ever do business with this establishment

S5

9 de ago. de 2016

I took my vehicle in for a routine service. The staff was very courteous and professional. Absolutely satisfied with the way this dealership treats its customers. Class A.

Beverly

5 de ago. de 2016

Daniel Marcy is a kind courteous salesperson that made us feel comfortable right away. We found the perfect pre-owned car for our daughter to take to college. I truly appreciate his sincerity. I highly recommend Daniel and Audi Gwinnett.

jflowersonthe gow1qe

5 de ago. de 2016

Had planned to purchase locally a year prior to buying my 2013 Audi Q5 and could not find a dealership that I felt appreciated my business until I called Audi Gwinnett and explained exactly what I wanted and that the ongoing service after purchase is what also make a difference in buying. Traveled 140 miles to the Audi Gwinnett Dealership and returned with what I was looking for and have been overall happy throughout my service experience to date.

dmgerstein

8 de jul. de 2016

I conduct auto dealership customer service training for an American brand. I purchased an Audi due to the reliability of the brand. The sales experience was awesome! Lauren Whitcraft was great. No high pressure sales, listened to your requests and acted on your behalf, not the dealers. Service is also outstanding. No high pressure from the service advisors (even though they are compensated by selling you add on service) They kept you informed during the process and were always professional. The only thing I can critique is the lack of snacks and more beverage choices like Lexus offers.

author

7 de jul. de 2016

we are over all satisfied specially mr. jeff Bradberry .good response good advice and quick done we do not have to wait long time .next time if we have to buy car we will be there and any problem we contact mr. jeff

Magaly27

2 de jul. de 2016

I love my car but I almost didn't get it. However, Verne's patience and non pushy attitude was the deciding factor. He is a good sales person and I would recommend him to anyone. He made me feel comfortable throughout the whole process. Price was ok but the sales manager didn't honor the $300 off coupon that I received for doing a survey with them. Wouldn't have made much of a difference but it was the principle of the matter. Plus, the sales manager's attitude over me wanting to see a print out of the offer, which had been given to me earlier by another sales manager, really pushed me the wrong way. I just wanted to match it to the final docs to make sure it was accurate. He threatened me which really pissed me off and almost caused me to walk away from the deal. He did come later to apologize but the whole thing was stupid. Verne did a great job overall.

jrphillman

27 de jun. de 2016

Thanks Daniel your service and professionalism was greatly appreciated. I will definitely refer other friend to your dealership Linzy Hill

sharma

27 de jun. de 2016

It was a great experience working with Verne to find out our new Audi. He was very professional , knows lot about the brand , gave us enough time to make such a huge decision of buying 2017 Q7 . I would highly recommend Audi Gwinnett and Mr Verne to find your next Audi. He is exceptionally good salesperson.

jaxyin

22 de jun. de 2016

Verne made us feel at ease from the first time we met him. The whole transaction was quick and easy and we will be back for our next Audi!

carguy101

19 de jun. de 2016

I called Audi Gwinnett a couple of days ago and what can I say. Tony was by far the best person I have spoken to over the phone (Customer service related) for years. He guided me through everything without any hassle and Was awesome

James B. Brown

8 de jun. de 2016

I have been working with Daniel Marcy for some time and his patience and understanding and willingness to try various options is unsurpassed.Daniel has used every tool available to try to meet my needs and I couldn't be more pleased by his efforts and talents.Based on vehicle availability, I was not able to complete a deal at this time but this is no fault of Daniel, just market conditions.

tommy56

31 de may. de 2016

I generally do not do these surveys or ratings but when credit needs to be acknowledged then I don't mind. The entire interaction with Tony was pleasant and with out the usual stress associated with a car purchase. Tony and the staff were accomodating while waiting for the paper work to finish. I would definitely recommend Audi Gwinnett for your car purchase

Yukonsc

28 de may. de 2016

I found a used vehicle online and called to speak with a salesman and talked with Daniel. I lived 3 1/2 hours away never been to the dealership or meet Daniel before, he was very helpful on answering all questions I had and went above and beyond to make sure I was satisfied and knew everything about the vehicle before I made that drive. I had very little time to spend at the dealership when I arrived and as Daniel promised the vehicle was clean,ready and paperwork on his end was all ready to go when l hit the door. He is definitely educated on his cars and willing to make a deal to put you in the right car. Daniel will definitely be the first person I call when it's time for another car and will recommend him to everyone.

ezdyesaudi

26 de may. de 2016

Win Win Win! There is no i in loser! There is one in "winner" And one in "Audi"If you want A+ sales and service and to feel like a winner, go see Verne at Audi Gwinnett. He'll do everything you expect from a certified Audi salesman and more!

Boot24

18 de may. de 2016

Verne Watley was our sales specialists and did a Great job. Very Professional and thorough. He did an excellent job. I would highly recommend him to anyone

Audi truth

16 de may. de 2016

This was my second lease / purchase with this Audi dealership so I'm familiar with the dealer and again no complaints our salesman Tony Muirhead was great

jbernard19

16 de may. de 2016

Very patient and knowledgeable. He made the experience very easy and pleasurable for us. We knew we had found the perfect car and Tony made it happen without being "pushy". Definitely recommend him to anyone interested in purchasing an Audi. Thanks again!

Dawnmc

15 de may. de 2016

We have been looking at Q-3's online and decided to do one of our least favorite things to do and to actually visit a dealership. We have never had such a great experience before. There was no pressure and I really felt like Verne listened to our needs. We ended up with a new Audi Q-3 and we love it. After we finished the transaction Verne did a great job making sure I knew how to operate all of its features

Spike

13 de may. de 2016

Very Knowledgeable and Responsive. He kept me informed on all matters concerning the Audi and all the matters concerning the Vehicile, Will purchase another auto from Verne in December.

Bowe33

11 de may. de 2016

Verne Watley took the time and made my experience at Audi of Gwinnett pleasurable. Verne is a true leader in his field! I would recommend him with enthusiasm

Kris

9 de may. de 2016

Recently bought 2017 audi a4, people are very friendly here and very patient to explain everything. Always recommend people to visit here first. Thanks everyone.

Bowe33

7 de may. de 2016

Verne Watley is a tremendous asset. Please seek him out, if you want professionalism,

Rohith2786

2 de may. de 2016

I recently purchased new Audi 2017 A4 and Verne and Tony were helping me out. Both of them were very helpful and were very friendly to work with.

audiodriver

2 de may. de 2016

Vern did a great job and made the purchase of my car easy and pain free l. I would feel comfortable recommending him to friends.

tyronebrtan

1 de may. de 2016

He was a very helpful and kind young man. It was good to do business with him. He is knowledeable, friendly and kind. He is a genuine guy who loves people and his job. Thank you for tha opportunity.

Ty Watson

29 de abr. de 2016

Glen has been my service advisor for 6 years and he goes above and beyond any service advisor I have ever had. He always goes the extra mile to help me out and never pushes service on me before I really need it. He always double checks all quotes and options I have for maintenance or repair so I am confident I am getting the best service. I will continue to bring any Audi I have needing service to Glen.

ty watson

29 de abr. de 2016

Glen has been my service advisor for 6 years and he goes above and beyond any service advisor I have ever had. He always goes the extra mile to help me out and never pushes service on me before I really need it. He always double checks all quotes and options I have for maintenance or repair so I am confident I am getting the best service. I will continue to bring any Audi I have needing service to Glen.

Jeff

28 de abr. de 2016

Great experience at Audi of Gwinnett. The car I looked was completely as advertised and the purchasing process was very easy. The people in finance were great as well. They're also helping out by storing the car since it's a summertime birthday present. Great service!!!

rinkfe

27 de abr. de 2016

Daniel was very understanding of my busy schedule and went out of his way to accomodate me. He is very motivated, knowledgable and enthusiastic. A+, I highly recommend him and the dealership. Thanks so much!

lb03

25 de abr. de 2016

Verne was incredibly knowledgeable and helpful. He was great to work with and made the car buying experience more enjoyable. I highly recommend if you are in the market for an Audi.

Heelgal

24 de abr. de 2016

Verne was wonderful to work with. His desire to be of service to me was evident in all he did- from securing my keychain to checking on my satisfaction multiple times.

Duckie

23 de abr. de 2016

Jeff made everything easy to understand and clear. I had no doubts about my service and what was going to happen and my options. The part with my tires and that I didn't exactly need to change them now but soon is what made me realize what an honest place this is. Most places just tell you that you should go ahead now.. My next trip will be here..

simsimbk

20 de abr. de 2016

Daniel was a stand up guy and I highly recommend him to any new car buyers in the market. If you want someone to fight for you and have your back on getting the perfect car/price then request Daniel Marcy to assist you on purchasing your new car.

Susan Lynn

19 de abr. de 2016

Daniel made my car buying experience painless. He was very knowledgeable, patient & friendly... Most importantly, he took the time to educate and train me on the technolgy & features of the Q5. He also helped me set up my contacts and made sure that I was comfortable with the process, answering all the questions that I had......I would definitely recommend Daniel if your looking for an Audi Q5! He's the best!

alicehuang0608

14 de abr. de 2016

I wanted to thank Verne for all the helps and services he provided on my recent purchase of a used Audi. He was very funny, nice, and friendly! He was also very patient with all the questions that I asked. Since I am a recent graduate and needed the car very soon, he made sure that I walked out the dealership with the key on my second visit! Definitely will recommend Verne!

James MARCENGILL

14 de abr. de 2016

I just wanted to thank Verne Watley, the sales contact I had on a recent purchase of a used BMW. He was very nice and answered all my questions promptly. He was not pushy and came across honest and sincere in his job. I would recommend Verne to anyone looking for a car at Audi Gwinnett. Thanks, Jim

Bruce 01

13 de abr. de 2016

Verne was our original contact and he just could not have been any friendlier and helpful. We had an immediate rapport and he was able to answer nearly all of our questions. And those that he was unsure of, were quickly answered by Tim, who has a very deep knowledge of the vehicles. Together, they walked us through every aspect of the vehicle and quickly convinced us that changing brands was clearly the right move for us. Couldn't be happier with the service and attention we received.

Sarah J

13 de abr. de 2016

I went into Audi Gwinnett to "look" at a Q7!!! Well, I bought it and drove it home the same day! Verne was waiting on me when I arrived, as I had an appointment. He made me feel so comfortable and was extremely patient and with my many questions! I truly feel like I've made a new friend! I was so excited about the Q7 and he made the sale happen! I couldn't be happier! Thank you to Verne for taking a genuine interest and caring about his customers. He was so knowledgeable and was never pushy. I will definitely recommend Verne to anyone looking to purchase an Audi!

L Nick

12 de abr. de 2016

I read all of the other reviews before posting to make sure it wasn't just my experience. But I see Verne is clearly a genuine guy. That knows his Audis. New or used. I planned to buy a used Q5 that day only to end up buying a brand new Q7. Verne did a fantastic job on this deal. And anyone that knows me would tell you I am overly critical and rarely impressed. However he won me over and I purchased a vehicle. Go see him! He won't push you over or treat you like a number!

Heath

8 de abr. de 2016

The entire Gwinnett Audi staff was very professional and answered all my questions. I purchased a CPO Audi S6 and traveled three hours from Birmingham to acquire. They made the transaction quick and had everything ready to go when I got there. I'd highly recommend to anyone looking for a quality Audi at a fair price.

Ryguy123

7 de abr. de 2016

Wow what a fast purchase! Verne knew absolutely everything when I asked him any question about my S4 and helped me purchase and ship the car out of state! Most salesman are pushy and only want what will cut them the fattest commission check. I never felt that way with Verne as he did everything in his power to get me my s4 at the price I wanted. Would buy a car from Verne every month if I could!

Haley

7 de abr. de 2016

He was very helpful and such a nice person to do business with. I actually traveled to come see Verne, and he made sure I got back safely, which really touched my heart. I could tell he cares about his customers! I will defiantly be purchasing another vehicle from Verne in the future! ??

Rfavor314

6 de abr. de 2016

We were looking for an A7 for a while and was patiently awaiting the car that fit into our budget. Tony Muirhead was our salesman and he kept a eye out for the car my wife desired. Well, he found it and a deal was made! He was courteous yet upfront with what he could or could not do. He also helped get a second key for the car which saved us $400. You will have a easy experience working with him.

Satisfied Customer

5 de abr. de 2016

I purchased an Audi A 5 and had a great experience. Tony Muirhead was courteous and professional and helped me to get the car and deal I wanted. I strongly recommend him and look forward to doing business with him in the future. Great customer service ??????????

ezdyesaudi

4 de abr. de 2016

When it comes to representing Audi, The professional staff at Gwinnett Audi will exceed the highest quality of service and courtesy. Aside from the utmost in technical knowledge and no hassle service, their staff is unmatched in personal care and authentic concern for every client's needs. Here, you will find a family who believe in excellence.

Heather Helmer

4 de abr. de 2016

Verne was easy to work with and answered all my questions. He was very patient even though I was there with my toddler and newborn. He made me feel like a friend and I never felt rushed. I will definitely go back for my next Audi.

Happy

4 de abr. de 2016

This dealership has it going on! We experienced excellent customer service from our salesperson Vern from the first day and it continues. Vern has gone out of his way to make sure everything was perfect. I will definitely recommend Vern, this dealership and the Audi SQ5!!! Love my new car.

David Rigsby

1 de abr. de 2016

Customer service is second to none. Attention to detail is second to none. Dealership makes you feel like part of the family. Thanks for everything

moms audi

1 de abr. de 2016

Verne is a superb salesman! He was friendly and professional. As a women I felt relax and comfortable enough to make a purchase. Im pleased with my Audi, and will certainly recommend him to anyone looking to purchase a vehicle.

David Rigsby

1 de abr. de 2016

Customer service is second to none. Attention to detail is second to none. Dealership makes you feel like part of the family. Thanks for everything.

The Hall's

29 de mar. de 2016

Mr. Verne is the man he makes sure you are very comfortable when purchasing your vehicle. Very Friendly, knowledgeable nice person all around. I will definitely recommend him for your purchase even if it's a trade or just your first time purchase he'll get the job done. So if you ever in the Duluth area stop by and see him.

ConnieH

27 de mar. de 2016

Verne is an amazing salesperson and so easy to work with. I was ready to purchase a new car and had never driven an Audi before. I always drove BMWs, but thought I would at least test drive an Audi. I walked into the dealership on a hectic Saturday and was introduced to Verne. Verne was friendly, knowledgable, and honest. Verne really took the time to learn what I wanted in a new car. He pulled a few and we test drove them. He was so attentive even though they were swamped that day. I really appreciate his positivity and high energy. All around great guy! I broke the BMW "code" that day and purchased an Audi Q5.. I could not be happier with my purchase! In fact, my husband a devout BMW driver, is now looking at Audi and of course we will come to Verne.

Stormaudi

25 de mar. de 2016

Toni and the Gwninnett Audi dealership were prifessiional and worked hard to put us in a vehicle we at wanted and not what they wanted to sell. Toni worked hard to secure a vehicle with the color and go features we wanted and at a fair price. I always felt comfortable, and never rushed. I will be buying another vehicle soon based on this first excellent experience at Gwinnett Audi.

Audilove15

12 de mar. de 2016

Fantastic service! The staff are always courteous, kind, professional and knowledgeable. They provide a loaner vehicle free of charge, which allows me to go about my day uninterrupted. I really wouldn't trust my car in the care of anyone else.

Apple

11 de mar. de 2016

Service front stuff is always nice and friendly.They will taking care of your car and helping a lots if you have any kind question about your car. Always I appreciate to their help.

Nervous Nelly

6 de mar. de 2016

I came to Audi Gwinnett to trade a car I had only owned for two months. Mournir Bahourmi is the most professional, patient and kindest salesman I have ever encountered. He went far beyond expectations to create a car buying experience for me that would result in my complete satisfaction. The manager, Masud Wiggins was so concerned about my satisfaction, that he encouraged me to look at another vehicle I before leaving with the A6 of which I had completed 90% of the transaction process. Customer satisfaction is what this team is all about. I recommend Mournir and Masud highly. Professionalism, patience and integrity. I highly recommend the experience to anyone looking buy an Audi.

Kingman

5 de mar. de 2016

I have serviced my Audi here since moving to the Atlanta area 3 1/2 yrs ago. The service is outstanding with people who really care about my Audi. They fix it right the first time. Their prices are very competitive and sometimes even cheaper using original Audi parts. I even bought tires and saved and more important the tires were the original make and not some imitation.You can trust them for sure.

JD

3 de mar. de 2016

Simply put, Great. I have my car serviced here every time based on their professionalism and knowledge. Recently I had a difficult-to-diagnose issue with my S5. The team spent many hours to determine the issue. They had to replace several parts before they found the culprit and did not charge me a dime for the time / parts that were not the cause of the issue. They funded all of those and the cost of time and materials was over $1,000. If that doesn't win your business, then you can't be won! Again, GREAT!

Michael Culver

26 de feb. de 2016

I have leased three Audi's from Gwinnett Audi over the last six years.Will continue to have all my Audi's serviced at this dealership, as they continue to be excellent in providing complete satisfaction.

Sterlin25

23 de feb. de 2016

Daniel was great to work with, he was very informative with the all the options on the Q5. My experience could not have gone better!

2016audia4

21 de feb. de 2016

I worked with Tony Muirhead who assisted me in getting a brand new A4 at an affordable and unbeatable price. AMAZING CUSTOMER SERVICE - you buy from people you like and feel comfortable with. Easiest, fastest and most pleasant car shopping experience. I will recommend Tony to anyone that is looking for an Audi or any car for that matter!

MJP

20 de feb. de 2016

Daniel was able to find a perfect condition Certified Pre-owned Q5 for a great price. He was full of information and was patient throughout the whole process.

FamilyRehm

17 de feb. de 2016

I trust the team at Audi Gwinnett with the family workhorse. Our Q7 never had it so good. A professional service experience from beginning to end.

messma02

16 de feb. de 2016

My wife and I walked into the Audi dealer on Sunday to pretty much find it completely slammed busy. I spoke with the Receptionist and indicated that we were interested in looking at a Q7. I believe it was Tim who walked up to me and said that he really couldn't help me and it would be a few minutes before a sales person could get to me. I explained that while we were waiting it would be nice to just sit in a vehicle and become familiar with it. He grabbed a set of keys right away to let us start taking a look at the vehicle. We immediately were able to determine that the 3rd row was a little on the smaller side of our liking. This allowed us to go ahead and move the Q7 to the bottom of our list and move on to a different model. I'm extremely grateful that Tim was able to get us into a Car before a sales person was available. This allowed us to best maximize our time on Sunday.

Mboyd

15 de feb. de 2016

We had a great experience buying our first Audi from Daniel Marcy at Audi Gwinnett. He was so helpful and patient with us as we found the perfect Q5! Would definitely recommend him to our friends and family! Thanks again Daniel! Mike & Crissie

Montegas

14 de feb. de 2016

My car buying experience was great it was quick and simple and everyone was friendly and all my requests were met. I would recommend this dealership to anyone.

Dr.Wyatt

12 de feb. de 2016

Have you ever just needed someone to see eye to eye with you? Well Daniel did just that. Don't get me wrong, I needed a car, but deep down I needed more than a salesman (was going through a rough patch). The day I purchased my car Daniel was so patient and empathetic that I wanted to move the top salesman trophy over to his desk. He truly lives up to the Rick Case legacy of going over and beyond for a customer.

CCMSNFNPC

31 de ene. de 2016

Tony is my new Audi salesman! He is very professional and hardworking. He got the job done! I highly recommend him. I love my new Audi A8!

lauras

30 de ene. de 2016

The service team is outstanding at Audi. All cars have problems, so what really matters after you plop down your money and drive off is what happens over the next 2-4+ years that matters. This is why a good service team is so important. Thanks especially to Glen Phelts as well as the rest of the team, including Jeff and Josh, for providing unparalleled customer service. These people know how to build customer loyalty and trust. I am always greeted with a smile, paperwork in order, no waiting, great coffee and snacks, awesome loaner cars and, most importantly, my car is fixed. Glen does a great job communication both with me and the mechanics so that when I pick up my car and drive off, I don't have to return or get frustrated. Bottom line, buying a car other than an Audi would mean servicing it somewhere else --- I think I'll buy an Audi again. Thanks for hiring great service PROFESSIONALS (that understand the mindset of an Audi driver), like Glen - it's worth the investment.

Andy

29 de ene. de 2016

Two years ago I bought a 2014 S4 from Mounir. He was great to deal with as were the others at Audi Gwinnett. I was just back there, this time to buy a 2016 S5 from Mounir. The car I decided on had to be ordered. As I was uncertain about some options, along with Mounir, both Tim and Garrett were gracious enough to give me their input. And Dan did his usual great job to make all the numbers work. You simply can't do better than dealing with these guys and this dealership.

Disappointed

27 de ene. de 2016

Everything went well until the manager stepped in and degraded us and our trade in. The sale would have went thru if the manager did not remind us that our trade in vehicle was worthless to him to carry on their lot since it was not an Audi. We were informed by our salesman (who was great) that they would honor the appraisal from another dealer. The manager cut the trade in value a couple thousand less because it was not worth it to him. He was very condescending and made us feel less because we were not purchasing an Audi nor were we trading in an Audi.

LHD111

15 de ene. de 2016

Garrett and everyone I talked to and dealt with were extremely professional and truly courteous. The next time I am in the market for another car they will be the first place I go. Thanks everyone!

Carguy.nancy145

10 de ene. de 2016

The professional and courtesy during my car being serviced was exceptional! My time was valued with a courtesy vehicle to used during my car being serviced. Picking up my clean and serviced Audi was just as pleasant as when I arrived.Excellent all the way around??

NickCam11

4 de ene. de 2016

A 5 star rating doesn't even come close to the star rating Daniel Marcy deserves over at Gwinnett Audi in Duluth. I've never had a more enjoyable experience purchasing a vehicle and that's a tribute to Daniels professionalism, personality, honesty, and willingness to do whatever it takes to make a new customer leave the dealership satisfied. Daniel deserves 10 stars in my opinion. Thanks for all the help getting me into my new 2016 Audi A6!

DhorubaFamily

4 de ene. de 2016

My husband and I were in the market for new SUV and were trading in two vehicles for one to reduce our 2016 overhead. I have previously gone on the website and saw a few Audi's that brought us to take the long drive from Grayson to Duluth. Upon arrival to Rick case Audi, I was immediately greeted by Tony Muirhead who was extremely personable, listened to what I was looking for, and was quick to ensure I (hubby came later) was provided with insight on Audi (this is my first Audi). He first showed me a few used vehicles (from the website) and then allowed me to take a look at a few new vehicles for comparison. Tony was very sharp, thorough, and was extremely patient as he worked through the deal to ensure I received the pricing that aligned with my budget. He made it a point to provide answers to all of my questions, concerns (particularly about service), as well as review the full features of the 2015 Audi Q7 which we ended up purchasing the same day! Hubby and I are happy customers and look forward to a continued relationship with Rick Case Audi and in particular Tony Muirhead who I would definitely recommend!

JayLee08

31 de dic. de 2015

Im in the Military and recently bought a 2008 Audi A3. I came to the Rick Case Audi dealer for the 95K Service and was unexpectedly met with complete professionalism. Glen Phelts went above and beyond what I assume were his daily duties and helped me out immensely. I feel in love with Audi while stationed in Italy with the 173rd, but I promised myself that I would own an Audi and knowing that I have this type of service behind such a great product warms my heart. Thank you so much for such a positive experience. It should be illegal to have that much fun while driving an Audi.

raviii

28 de dic. de 2015

I would like to give 6 star rating to Dnaiel marcy for his help to drive out my first german baby and he is nice guy too.

AudiAngel

21 de dic. de 2015

I have never driven a brand new car off the lot && he helped me find exactly what I was looking for! He provided me with every bell && whistle I hoped for with ease. Helped me figure out every twist && turn the car had to offer in the simplest of ways and made it easy for me to fall in love with my new 2016 Audi Q5! He also provided me with yummy tea throughout my entire visit(: I will be recommending him to each && everyone I know looking to buy a new car.

mbeatty00108

21 de dic. de 2015

Daniel was super awesome. Best car buying experience to day! Went out of his way to make sure everything was perfect. Do your self a favor and ask for Daniel, you'll thank me.

Pascual1956

21 de dic. de 2015

I would instantly recommend this seller to anyone. I'm very happy with the product and will continue to do business with him in the future.

Honda5102004

19 de dic. de 2015

I drove 2 plus hours to purchase my Audi A5 and I would do it all over again. This is my second go round with Gwinnett Audi. The atmosphere in this establishment is very professional . I didn't feel, as if I was pressured in making my decision with my Audi A5. Tony Muirhead was the sale person that accessed me during this time. Tony was very knowledgeable with this vehicle. I didn't feel pressured by him at all he was very helpful . Again Thanks Tony Muirhead

Kim920724

18 de dic. de 2015

Came here to purchase used volkswagen from here. I am only giving a review base on a service. When i first start a car from there lot, the car did not start so they brought a jump cable to start a car and tells me it happen because the car was sitting in the lot long time. And he told me if the car did not turn on they will replace the battery So after that we purchase a car less than a 3 hour. After we purchase a car and on our way to home we found a window that are cracked it was too late night to call the dealer. So that night i turn on a car so i can drive but the car did not start again. So i again used a jump cable to start a car. And next morning i start a car so i can go to work....but the car did not start at all. So afternoon i took a car back to the rick case audi to solve a problem. The salesman told me they will replace a battery and take the car back to service.... After 10 or 20 min later they brought the car back to me, and when i open the hood the battery was not replace and salesman told me they only charge the battery... I am okay because car does a start. And few days later sales man text me that they did replace a battery. And i told him "no they did not replace the battery" and salesman told me "oh really, looks like service center only charge the battery" It was really funny to me so i brought the car to our local volkswagen dealer and tells me that car battery is not a new, the battery was not replace whithin 1week. After i request schedule for the window and they told me they will replacement my window at december 18 which is today. So today i request service at 9:30am around 3pm i call a salesman for an update.... And he told me my car is not going to be ready due to they order wrong parts.... So i have to reschedule for next time.........Really?I just bought this car less than a month and i dont know why i have to having all this kind of stress? Its really want to file a complaint to this dealer. Never had a stress from bmw dealer before

BostonAudi410

14 de dic. de 2015

I purchased a new 2016 Audi Q5 from Audi Gwinnett with the assistance and sales expertise of Daniel Marcy. Purchasing a vehicle from Georgia from Boston was made easy as Daniel was there to walk us through the process, able to answer any questions that arose and the customer service did not end with delivery of the vehicle! Daniel checked in and ensured that I was happy with the purchase and answered any questions I had about getting to know the ins and outs of the vehicle. I am over the moon with my new Audi and appreciate all the support and professionalism during the purchasing process!

Sami

14 de dic. de 2015

It was a great experience, well advised by Mr. Mounir Barhoumi! I will recommande Audi Gwinnett to all my Friends. Thanks for your amazing service Sami

AC Patel

14 de dic. de 2015

Tony Muirhead is a great person He has a excellent customer service skills and always prompt on replying phone calls. Thanks for your help to get going.

Yuri A

12 de dic. de 2015

In past 10 years I have been Gwinnet Audi customer and can not be happier with service and treatment I have received year after year. Honestly, I've lost track how many Audis I've got there and my latest purchase of RS5 was really my happiest hour - I finally got everything I've ever wanted in a car! And just few days ago I went back to do the scheduled 5K maintenance - it was like family reunion, because I know everybody there so well and they know me quite well. Service is second to none! Professional, friendly, convenient and well executed - if there would be a six star rating - I would give it for sure. I'd like to thank my Service advisors Glen Phelts, Jeff Bradberry, Byron Burris, Service Manager Josh Campbell, everybody in Parts and Sales and especially GM Dan Praznick and General Sales Manager Luka Vujnovic for great atmosphere they have created and maintain year after year!!!

RS5 Quattro

12 de dic. de 2015

In past 10 years I have been Gwinnet Audi customer and can not be happier with service and treatment I have received year after year. Honestly, I've lost track how many Audis I've got there and my latest purchase of RS5 was really my happiest hour - I finally got everything I've ever wanted in a car! And just few days ago I went back to do the scheduled 5K maintenance - it was like family reunion, because I know everybody there so well and they know me quite well. Service is second to none! Professional, friendly, convenient and well executed - if there would be a six star rating - I would give it for sure. I'd like to thank my Service advisors Glen Phelts, Jeff Bradberry, Byron Burris, Service Manager Josh Campbell, everybody in Parts and Sales and especially GM Dan Praznick and General Sales Manager Luka Vujnovic for great atmosphere they have created and maintain year after year!!!

Ralev123

11 de dic. de 2015

I am here and working with Tony for a second time in less then ten months ..Had a good experience.Very professional team ..Tony is excellent car salesman ..I would gladly work with him again ..

JEYKRISHNAN3979

5 de dic. de 2015

I got Q5 from here, from day one Daniel assisted me. He answered all my queries more, every one does it! He just prove it! I was new to USA and he guided selecting my car and did everything about car purchase! Keep it up Daniel!

Roy123

4 de dic. de 2015

Toni is a good fellow.We had a good experience here without haggle free purchase.Toni wanted us to be comfortable with the purchase.Sincerely,

kierstynh13

1 de dic. de 2015

Mounir is an incredible salesman and person! He made buying my first car easy, hassle-free and enjoyable! If you are interested in buying an Audi in the Gwinnett area, he is outstanding. Any time I have a concern or issue he is always easy to reach and so accommodating. Highly recommend him!!

varghese

26 de nov. de 2015

Bought new Q5. Very helpful and knowledgable sales person, no pressure. I am glad met Tony, Sonya and other team members for my purchase of Audi, we are happy with the car and service.

Just for fun

24 de nov. de 2015

I worked my deal out with Tony over email and text because I don't like to haggle at the dealership. When I arrived for the test drive he was ready with keys in hand. The paperwork had all the numbers we agreed upon before my arrival with no surprise charges or unwanted up sells. It was a great experience. I was delayed waiting on the finance team but that was out of his control and in the end while it was a little inconvenient it didn't change my perception about the overall experience being a good one.

Dr. C

22 de nov. de 2015

The service team is always ready to provide the prompt and courteous service that you expect from a first class business. The service advisers are Audi Gwinnett's top feature. Great service experience every visit. Jeff and Glen are terrific.

lamx810f

16 de nov. de 2015

I am from Tallahassee, Florida and I drove to Atlanta to buy my Audi from Tony. We had the best experience. We had the best experience and little stress while we were there. After we bought our car, my sister scheduled an appointment to talk to Tony about purchasing her own Audi! I love Tony and his team.

Eady777

12 de nov. de 2015

Very helpful sales person, no pressure. Tony n Munir are one of the best salesman I ever met. I'm very happy with their service

Shez

10 de nov. de 2015

Daniel made my car shopping experience a "one stop shop". I thought I would have to go to different places to look for an A6. But he sold me an amazing car without even letting me go anywhere else. I would definitely go back and see him for my future Audi purchases!!

Shezmistry

10 de nov. de 2015

Daniel made my car shopping experience a "one stop shop". I thought I would have to go to different places to look for an A6. But he sold me an amazing car without even letting me go anywhere else. I would definitely go back and see him for my future Audi purchases!!

Orebegroup

9 de nov. de 2015

It was an excellent transaction, I love the car and immediately I found it without pictures though, my spouse send an email and there was a quick response and a follow up . Appointment was scheduled and meeting with Tony was awesome. .. it was a successful transaction and I am happy.

BSmith24

7 de nov. de 2015

Although I was in the market for a new car, I wasn't sure exactly what I was looking for but Paul was there every step of the way making what could have been a stressful car buying experience a pleasant one. He always kept a positive attitude and made sure that I was 100% satisfied with my vehicle purchase with before I left the dealership and I truly appreciate it. I've said it before and I'll say it again, the Audi Gwinnett car buying experience is far from the traditional car buying experience, they're the best and I will definitely recommend the dealership and Paul Miller to everyone. Thanks again!

AudifanGA

5 de nov. de 2015

I recently came in for a 25,000 mi. service. Wonderful, Professional and courteous service experience there at Gwinnett Audi with Glen Phelts. Outstanding job. I even had time to look into a new A4 and sat down with Lauren in the Sales Dept. - another positive experience! Bravo.

Dooher

26 de oct. de 2015

Great car buying experience -- thanks Dan Marcy (and Colin in finance) for your product knowledge and your timely responses to my requests and availability to make this sale happen around a very busy schedule. Look forward to working with you guys again when we're ready for the next car!

D.Martin

19 de oct. de 2015

Went to purchase a used car salesman was friendly and helpful. The used car manager was Rude and Condescending gave me a low ball offer on my trade in even said we don't need your business. I would not recommend this dealer to anyone.

PMICHAELMD

13 de oct. de 2015

I worked with Daniel Marcy throughout the process of searching for my latest vehicle. I have purchased 31 vehicles in the past 15 years and am very impressed with how well Daniel and the Gwinnett Audi team got everything together for me. Even though they are the farthest Audi dealer from me, I will always bring my business their way. Daniel is thorough, professional, and easy to work with. He went out of his way to make sure that the sale was seamless and the experience exemplary. This is my 5th Audi and my 3rd purchased from Gwinnett Audi. They price their vehicles aggressively and have always beaten the offers I have received from the other metro ATL dealers. The experience was so good that I brought my neighbor with me and he walked away with a new A7 himself. Bravo, Daniel Marcy and Gwinnett Audi!P. McCullough, M.D.

awdailey

9 de oct. de 2015

From Jason Winter, the specialist, to Collin Bramlett, who closed the deal, my experience was outstanding from start to finish. I can't say enough good things about this dealership.

Jbblack23

8 de oct. de 2015

I found the car online and Daniel Marcy made the experience of working with Audi Gwinnett even better. He answered my NUMEROUS emails and described the car perfectly. When I arrived to purchase the vehicle it was washed and had a full tank of gas. Will definitely work with Audi Gwinnett and Daniel Marcy again!

Jbblack23

6 de oct. de 2015

I found the car online and Daniel Marcy made the experience of working with Audi Gwinnett even better. He answered my NUMEROUS emails and described the car perfectly. When I arrived to purchase the vehicle it was washed and had a full tank of gas. Will definitely work with Audi Gwinnett and Daniel Marcy again!

Doug M.

30 de sep. de 2015

I went to Audi with the intent of buy a used car I called ahead and spoke with a salesman. When I got there I test drove the car and really liked it. I had a trade in and even told the salesman what I wanted and what I could pay for the car. The used car manager gave me a low ball offer and would not even budge on the price he was rude and condescending. I would not recommend Audi Gwinnett for anyone. Poor service if your not spending 50K

Pete

30 de sep. de 2015

Found my car online, Daniel Marcy was my contact from start to finish and went above and beyond to help complete the deal including follow up calls to make sure I was satisfied with the purchase.. Audi Gwinnett gets 5 stars!

Patrick1066

28 de sep. de 2015

I worked over the last several days with Daniel Marcy to get a great deal for an Audi Q7. I have to say the Dan was outstanding. He worked patiently and late into the evening with me to get the best deal for the options and pricing that my wife and I were looking for. I live in North Carolina and researched dealers all over the South and Northeast during the last two weeks so I spoke with at least 8 sales folks from different dealers. Dan stood out from all the rest. If you need a great deal for a great car contact Dan.

DawnMini

26 de sep. de 2015

I started my car shopping experience by researching the dealers that had the car I wanted, a pre-owned Mini Cooper. There was a dealer close to my home that had what I seas looking for, but the service was abysmal. I made the trip to Audi Gwinnett, but wasn't expecting much, especially after my less than stellar experience with the other dealer. Then I met Daniel Marcy. He treated me to a warm welcome, followed by a test drive in the car he knew I wanted. My sour attitude turned to sunshine after our interaction. And the car I was just going to look at became my car a couple of hours later! I can't say enough good things about Daniel Marcy and his professionalism and dedication to customer satisfaction. He was there on his day off to make sure I got taken care of!!

Jewalk404

26 de sep. de 2015

I had the privilege of working with Garrett Ellington in purchasing a new 2015 Q7. He was very professional, polite and knowledgable of all things Audi. It was refreshing to have such a painless non-pushy car buying experience. He executed the transaction flawlessly.I wanted to share this with you and commend a great staff member. It was a pleasure working with Garrett.

tnbuyer

23 de sep. de 2015

Most of the deal took place over the phone as I live in the Chattanooga, TN area. The car was as described, nearly showroom perfect. Tony was very courteous and zero pressure. I would buy from him and the dealership again in a heartbeat!

emcconnell

23 de sep. de 2015

Very pleased with the attentive service. We received the same attention when buying a used luxury car as those buying new. That alone speaks volumes. Car was detailed thoroughly and had an oil change. Even received a follow up call the next day to be sure everything was copacetic.

ragusar

22 de sep. de 2015

After hours of researching reliable German cars, my son settled on an Audi A4. From there I looked at dealers from Charlotte to Atlanta. One that stood out was Audi Gwinnett. I looked at their inventory online, found a few that met our criteria and drove 1:45 to see what they had. Now I know buying a car is not a pleasant experience. Giving up a good part of your Saturday to do it is even worse. Driving all that way I thought I was crazy. Enter Garrett Ellington. Upon our arrival to Audi Gwinnett, the first person to greet us was Garrett. A college student and without a doubt one of the best sales people I have ever met. He listened to what we wanted. He let us tell him what was important to us and at no time did he try to sell us anything we didn't discuss. A professional through and through. What started out as a day I was not looking forward to, turned into a relationship that will have me buying cars for years to come. Worth every minute of the drive. The fact that I have another dealer 45 minutes away and will not give them a chance tells it all. Find a dealer that wants your business and you'll find one that you are happy to do business with.

apino1

21 de sep. de 2015

Garrett Ellington really helped me appreciate cars and understand every aspect of it. He takes his time to really make sure the customer is entirely satisfied with their product and experience. Top notch salesman.

Art

14 de sep. de 2015

Purchased a pre owned Acura MDX. Daniel Marcy was a great sales man. I've got probably one of the best shopping experience during last 5 years.

Tammy12

4 de sep. de 2015

I just purchased an Audi A4 from Audi Gwinette and the service by Daniel Marcy was amazing. Daniel took care of all my needs from the time I walked in the door until the time I drove off in my new car. The guys over at Audi Gwinette are classy and I would recommend them to anyone in the car market. Thanks Audi Gwinette

Jserve81

1 de sep. de 2015

Daniel Marcy offered great service dispite the fact that it was late, a thunderstorm came right at the start of our review of their inventory outside, and we had a baby.

Cnarula

31 de ago. de 2015

Daniel Marcy helped me explore many options available to me. He broke down this very complex decision into a bunch of small solutions and conclude a final decision. My wife and I are very happy with the deal and pick up the car within 24 hours. I was going to shop around for a month or two. Lexus, B& W, Mercedez and Audi were the categories that were on our radar.However Daniel made this decision much easier for us. Thanks a million, Daniel Marcy! You are our HERO.??

janice

31 de ago. de 2015

I was very please with my experience dealing with Daniel Marcy. I was truly procrastinating on purchasing only a Q5 3.0 however he convinced me drive a Q5 2.0 which was a luxury drive as well and more affordable for my pockets. Thank a mIllion Daniel I'm a very please customer. Will definitely send other family and friends your way. Janice Colquitt

Biff1962

31 de ago. de 2015

Had several phone calls , emails and texts from Daniel with updated information about the car I was looking at . When I showed up missing some vital papers and my drivers license Daniel was patient and walked me through the entire processThere was no pressure or hassles at the dealership and everyone I spoke to was very nice

Alister

27 de ago. de 2015

Thank you Daniel for transitioning me from my Nissan to my new Audi, it was a pleasure doing business with you. Thank you for your professionalism!Al

Leeann

26 de ago. de 2015

I was in for a routine service recently and had arrived without an appointment. I was greeted by Bryon who made me feel very welcomed. He took my car in and got in back in the shop in minutes. While I waited there were snacks to munch on and a TV to watch. They had a very clean facility. They did my service quickly and washed my car. I thank Byron for his hospitality and for taking such good care of my vehicle. I will definitely be back again!

AudiDriver919

23 de ago. de 2015

I purchased a CPO vehicle from this dealership long-distance, and Jason Winter made the experience as quick and easy as possible when I came to pick up the vehicle from two states away. The dealer even put me up in a nice hotel for the night. Before the purchase, Jason answered all of my questions about the transaction and car forthrightly, especially about my trade-in vehicle. I had arranged my own financing, and they had even found a lender to beat my rate, even though I stayed with my own lender. Overall I was very pleased with the experience and would deal with them again.

pberesuita

15 de ago. de 2015

Awesome Tony was of great help. He walked me through all the steps for my first Audi purchase and make sure all of my questions were answered. I am glad he was my salesman and would recommend him if you are going to Audi Gwinnett.

Scuba55

8 de ago. de 2015

I was very pleased with my experience dealing with Audi of Gwinnett. Daniel Marcy's total attention made me want to purchase a vehicle form this company. Call Daniel and he will work hard to earn your business. He earned mine.Randy Harvey

Nissan Frontier

6 de ago. de 2015

I would like to say Kudos and let the Audi Gwinnett Staff in Duluth, GA, know what great service I received from Tony Muirhead and Collin Bramlett, and even Rick Case himself. The service both these gentlemen provided to me and my spouse, was World Class, from the time we arrived in the showroom to the time we signed the paperwork. The team is very lucky to have 2 such individuals that are compasionate as well as professional, and willing to go above and beyond to assist the customer. In the type of job they have either one could have taken advantage of us, but they were very accomodating and made our experience one of the best car buying experience I have ever had!

Michael

25 de jul. de 2015

I drove over an hour to check out the lot and was not disappointed. Tony greeted me right away and took care of everything. It was 95* out, so Tony drove us around the lot to find the cars we wanted to see. After a couple test drives, we located the car I wanted. Tony made sure it had every option I wanted and stuck with me through the entire process. I was really please with my experience and will definitely be going back in the future. He was easily the best salesman I've ever dealt with.

Mike B.

22 de jul. de 2015

We were in market for a Q5, the Audi cars are well made and pretty much all dealerships in town have a standard around good buying experience. In my opinion it was the knowledge and interaction with Daniel that sealed the deal for us. From our initial interaction, Daniel took time to understand what we were looking for, he was patient, extremely knowledgeable about the Q5, the negotiations were painless and done in a very professional manner. Daniel went above and beyond - our opinion - to ensure we were completely satisfied with our delivery of the vehicle. Not only through the delivery but today is week two after we had our car and Daniel just called to follow-up to ensure everything was OK with car. It is a pleasure to work with Daniel, he is a pro, highly recommended!!

Pnguyen12

13 de jul. de 2015

Tony Muirhead was a big help. He went the extra mile to make sure we were taken car of, making sure our car is clean before we left the dealership, and showed us how the cars functionality worked. I'm glad he was my salesman. I definitely recommend him if you are going to Audi Gwinnett to purchase a car.

Emmanuelsti

20 de jun. de 2015

I purchased a 07 wrx Sti, I am extremely happy with my car. Paul was excellent helped very much since this was my first time buying out of state. He made the process easy and quick. It was just excellent service from him! Would most definitely recommend see this guy and dealer!

Audi Lover

17 de jun. de 2015

Drove 3 hours to find an Audi Q7. Tony Muirhead provided excellent customer service and didn't pressure us on our decision to buy. Karl Schaefer helped us with financing and nade it a painless process. If you are in the market for a vehicle and would like great customer service. Visit this dealership.

Jpbran

15 de jun. de 2015

Daniel was a big help via phone, text and email as I was trying to get everything worked out before driving from 4+ hours away to purchase. (We have a local dealer, but Gwinnett had the exact car I wanted.) No pressure and very patient. Recommended!

Rohit Patel 2015.

13 de jun. de 2015

I was looking for a Audi Q 5 TDI for last 3-4 months. I have contacted with help of Email and with phone with different dealer in a different state,Ks,Tx,Mo and Ok but Audi Gwinnett has most reasonable price and excellent service provided by their staff and perticularly my salse person Mr. Paul Miller. I amd very happy with Audi Gwinnett's service. I also like that only Audi Gwinnett could give Prium 10 year, 100000 mile nationwide warranty. I will strongly recommended anybody like to buy audi contact Audi Gwinnett Dealer to get good price and service. For me Mr. Miller is Best. (Thank Q)Also Mr. Karl Schaefer have done excellent job in getting lower intrerst rate for financing my vehicle. (Thank Q)

Senthil123

11 de jun. de 2015

Had very nice time to deal with the sales team when I have purchased my Audi A3 2015Great after sales support from this dealer

smcompt

11 de jun. de 2015

Very friendly and knowledgable. Glen sat in my new car and showed me step by step all that my car had to offer I am thoroughly pleased with the customer service that I received on both ends. Keep up the great work guys!!!!

zstoja

4 de jun. de 2015

Tim is the best dealer I ever had experience with. He is honest, offers a lot of information, willing to explain everything, and to help. So, you will be pleased with him for sure.Regards,Zoran

JudyLiles

29 de may. de 2015

My husband and I have been looking for a car close to 3 months. We have been to different dealership and some of the floor Manager did not care at all probably two out of all the dealership we went to gave us their attention, one even told us "to have a nice day" when we told him how much we could afford.... a lot of run around were involved trying to offer us what we can't chew; so during one of my internet search on cars; i found this Kia Optima at the Audi dealership so i called and spoke with Tony Muirhead, I asked Tony if the car was still in stock he said "Yes" I said to him "please do not tell me the car is in stock if the car was not" i explained to Tony how much my husband and I were willing to spend and he said "come in we gat you"... just as he said the car was there and we got a very good customer service both from Tony and Mr. Karl Schaefer who were exceptionally courteous and respectful.. from that moment my husband and I decided to buy the car. If you need a car please go to Audi Gwinnett on Satellite Blvd in Duluth. Thanks to Tony Muirhead and Paul Schaefer both of you rock!!!

Zach L. Williams

27 de may. de 2015

Paul Miller provided a great car buying experience. He was very professional. Thanks to Paul, I am now a loyal Audi buyer.

Zach L. Williams

26 de may. de 2015

Paul Miller provided a great first time buying experience. He was very professional and gave great customer service. Thanks to Paul, I am now a loyal Audi buyer.

sns127

25 de may. de 2015

We went in with two BMWs and walked out with two new Audis. Fantastic experience with Paul Miller to help us select the right vehicles.

Carmen

13 de may. de 2015

I un-expectantly became on the market for a new vehicle when my car was totaled. I had never looked into Audis before but with the appealing designs of the Audis I was compelled to take a look. Gwinnett Audi was the first dealership I went. Paul greeted me when I came in and I instantly felt I was talking to an old friend. Paul is very knowledgeable about all the models and took time in explaining all the purchase/feature options. I am the type that likes to make sure no rock is unturned so I looked at several other makes and models of cars before making my decision. Paul stayed in contact with me during this process to make sure I was comparing apples to apples and making the best decision. He shared that Audis were ranked higher than the other models I was looking at based on consumer reports ranking for all categories, calculated examples of how Audis held their value better than other brands and worked with me diligently to make sure I was taking on a commitment I would be comfortable with. Its a great when you feel your long term well-being has been considered in the car buying process this is very rare and that is was not just a sale and Paul has followed up with me to make sure I understand all the car features as well.Paul made me feel my unfortunate circumstances had actually worked in my best interest. I am looking forward to my next Audi already and will definitely keep Paul as my car guy!!

mvanders

12 de may. de 2015

Overall, i had a great experience buying my car at this dealership. Paul is the man. Very knowledgeable and he took the time to help me out quite a bit with understanding the brand, and knowing what I was getting myself into. Price was right so no need for haggling, which made me and my wife very comfortable. Transaction was super smooth, in and out in less than an hour.

asamadi02

11 de may. de 2015

Recently purchased a new Audi from Gwinnett and worked with Lauren Whitcraft. Lauren and team did an excellent job working with me on the purchase price of the car as well as offering me good value for my trade-in (site unseen). She also very much respected my time, privacy and didn't play any annoying car salesman tactics with me. In contrast, I also worked with another Audi dealership in the Atlanta area and they were not even in the same league as Gwinnett on price, value and customer service. I would highly recommending going to Audi Gwinnett and make certain to ask for Lauren Whitcraft!

cmjones67

5 de may. de 2015

On April 27, I went to Gwinnett Audi to look for a new car. Thanks to Mounir Barhoumi, I left with the car of my dreams: an Audi A6 TDI. Mounir was extremely professional, knowledgeable, as well as interpersonally charming. I would highly recommend both Gwinnett Audi and Mounir to any prospective buyers.

ks7281

30 de abr. de 2015

I searched all the dealerships in my area looking for the right CPO Audi Q7 at the right price. Audi Gwinnett was the most competitive, and my experience working with Daniel Marcy was the best car buying experience I've had. The process was smooth and everything promised was delivered.

Ishani Patel

29 de abr. de 2015

For the first time in my life I went to buy a car by my self and it was an excellent experience working with Daniel Marcey. I was in and out in less than two hours with Audi A3. He was very helpful and his help was greatly appreciated!!

davisengle1

29 de abr. de 2015

About 3 weeks ago I was looking at purchasing an RS5. I worked directly with Daniel Marcy and it could not have gone smoother. I went into the dealership in the morning and came back in the afternoon and was able to trade in my car and drive away in an RS5. Super happy with my experience with Daniel. I would highly recommending working with Daniel to anyone who is looking to purchase an Audi. 5 Stars!

raghu

27 de abr. de 2015

i had been in touch with Mr.Paul and since i walked in without notice from Greenville SC, I was entrusted to Mr.Ethan dibble, who was very pleasant and enjoyable to deal with .we changed our minds from buying a fully loaded q5 to A3 and A5 convertible before finally settling on the Q5 . he was very patient and explained to us the advantages and differences and most importantly advised us against buying a convertible for my teen age daughter which i really appreciate and value.. Ethan was very patient as he had to deal with my daughter and wife who kept switching from one model to the other he is very resourceful, informative, knew his stuff and very customer oriented. i would recommend him to anyone who is interested in purchasing an audi.boppana

sss

22 de abr. de 2015

Recently i had a paln to purchase an Audi A7, so i was referring couple of dealers in south. I am from Florida so i went to couple other audi dealers got a quote, then one of my friend took me to Audi Gwinnett there i did a test drive experienced lot many things in A7. So i decided to buy the vehicle, got a very good deal with friendly staff. Mounir is the guy who helped me from the start till the delivery. Thanks a ton for a best dealand giving me a great experience in my recent purchase.

Pinky

16 de abr. de 2015

The assistance Tony provided was truly exceptional. He listen to my needs and options I requested and found the perfect vehicle to fit my needs and made sure that the financing fit my needs as well. Thank you to the entire Gwinnett Audi family.

B1976

30 de mar. de 2015

I purchased a Q5 from Garrett nearly a year ago from Garrett after my dad had a great several great encounters with both Garrett, and Audi as a brand. I will say that the buying process was one the easiest- as I never set foot in the dealership, and Garrett brought the car and paperwork to my home in Decatur, allowing me to spend time with my young children. While I should have given praise long ago, its Garrett's after-sale experience that sets him way apart. Never in my life have I had a service experience like this. When service is due, Garrett actually comes to my home, with a loaner, and takes the car for service. When its done, he brings it back and picks up the loaner. While this sounds simple, Duluth is at least a 35 minute drive from my home, one way, to only make the trip a total of 4 times (had I had to service my car like a "normal" person- HA!). What a time saver and incredible benefit. I have had cars that cost upwards of double what my Q5 cost, and was NEVER treated like royalty. If you are in the market for an Audi, I cannot suggest enough to see Garrett. The best deal, product, and long-term relationship I've had in my years of buying cars. Thank-you again!

mikesta

5 de mar. de 2015

After looking for a new car I called Audi Gwinett to check they had the car in stock and went to check it out, the car was everything I was looking for, Paul Miller was my sales assistant and I couldn't have been happier with his help, we test drove the car and while doing so he explained all about Audi and the background of Audi, when it was time for Finance he explained everything in detail to me before going into Finance office. Once I signed all the paper work Paul took me to my car and explained in more detail all the features I got with the car. I would absolutely go back and suggest my friends to this dealer and Paul.

chris m

24 de feb. de 2015

I was visiting family down in Georgia and was need of an oil change. My family recommended Gwinnett Audi where they service their car. Long story short....WOW!!! First off the service manager was right there for everybody to see and he greeted me. Josh...thank you for getting me handled so quickly. I was in for an oil change, tire rotation, air filter and car wash and all done in about an hour. Class act service!!

DP2618

23 de feb. de 2015

I brought my car in for routine maintenance and was greeted promptly . As the car was being repaired i was updated untill it was finished. The car was then brought up washed and cleaned and i was out in less time then was told again very professional and great customer service i will not take my S4 anywhere else but Audi gwinnett for service.

Tracy Morris

23 de feb. de 2015

My sales person Sonia was a pleasure to work with, she was friendly and very knowledgeable about Audi!!! She was very patient with me and my husband. We came in looking for an small SUV she helped us select an Q5! So far I am very pleased with my purchase! The dealership is very clean, they also have an coffee station for customers with snacks and bottled water! Overall great experience! We'll done Audi Gwinnett!!!

Tommy

23 de feb. de 2015

Audi Gwinnett service has always looked out for me in my best interest. I will continue to buy and get service from here...they are the bomb.com!

Miss Jones

23 de feb. de 2015

I had a wonderful experience at me recent visit to the Audi Gwinnett Service Department. I arrived without an appointment for concerns with my A4. I was promptly greeted by Jeff and my vehicle was in the shop for repairs with in minutes. The facility was comfortable and all of the staff that I encountered went out of their way to greet me. After the repairs were performed everything was explained to me in both a detailed and understandable fashion. I will be visiting this service department in the future.

UsedAudi

23 de feb. de 2015

Thanks for the great service work on my used Audi. Clean service area and took great care of my vehicle. They also let me look at the new Audi models they have in stock with out the pressure to purchase. Thanks again Audi Gwinnett I will be back for service and for my new Audi purchase.

Linda

22 de feb. de 2015

Was in from out of town and needed a repair on my used Audi. They fit me in and got my car completed quickly. The facility was clean, people were friendly and they didn't pressure me in getting any services that my car didn't need. Thanks again for working me in and the great quality work.

carlee

18 de feb. de 2015

Wow not enough good things to say about Gwinnett Audi! They always have a welcoming atmosphere and I would never take my care anywhere else to get serviced. They go above and beyond all expectations. Highly recommended to anyone needing service! Happy Customer, Carlee

GAMtn Man

10 de feb. de 2015

I had been looking online for a Q7 diesel for a few months all I got was "Available Soon". I had tired of waiting and was literally on my way to the Mercedes dealer to buy a GL350 Blutec and thought I would just stop in and see when they would actually be available for me to buy one (it is the car that I really wanted). I met Mounir and he said "We've got one" and sure enough they did. I was elated. Mounir started the process and it went as smoothly as any I have ever had. He was infinitely knowledgeable about the car and all of the features (lot's of features) and a few short hours later I was driving it home. Collin was quick and thorough with the paperwork and Garrett Ellington helped out as well. I will be back to buy my next car from Audi Gwinnett.

krpark44

10 de feb. de 2015

After working with another salesman and Audi dealership in the Atlanta area, meeting Mounir and Luka at Audi Gwinnett was a relief! I recently purchased a Q5 and Mounir made it such a pleasant and easy experience. I would refer him to any friend looking to purchase a new vehicle. Thank you so much, for all!

bob

3 de feb. de 2015

quick service down to earth staff good pricing. got me in and out in promised time. the price was what they said as well.

pkA6

30 de ene. de 2015

My husband and I recently came to this dealership in an effort to look over a few A6 cars we saw online. We looked over the lot at out leisure without a salesperson hounding us the second we stepped out of our car. After we found 2 that we wanted to test drive we went inside to see if someone could assist us. This is when we were introduced to Lauren. To say she was a pleasure to work with would be a grave understatement. She was completely knowledgable with her product without sounding pretentious. She was able to carry on great conversations that pertained to more than just the car at hand. We test drove two cars and at the end were as impressed with Lauren as we were the car. But we have never been a couple to buy a car on the spot. We mentioned to Lauren that we would also be driving one more car at a different dealership. She was not offended and even suggested that maybe we bring the car to her to be looked over if the future dealership didn't specialize in Audi. She then allowed my husband and I our own space again to talk privately and keep looking at the 2 cars in question without feeling " on the spot". With such great service from Lauren and such a great car we never left your dealership and did infact buy " on the spot" . There was zero back and forth with the price, and the transition from buying to out the door was flawless! My husband and I have purchased multiple cars and he stated that this was the Best Car Buying experience he has ever had. So thank you! We loved working with Lauren and love our new A6 just as much! thank you!

Steve Chappell

27 de ene. de 2015

I flew to Atlanta to purchase a Q5 from another dealership and when the vehicle was not as described I located another online at Audi Gwinnett. This had to be the simplest sale they have ever made as I paid cash for my used Q5. The after purchase Customer Service has been absolutely horrible!!!! First my salesperson Josh never followed up to a minor issue of a missing visor clip and after 5 contacts he informed me that his sales manager would be in contact with me but "not to act like he wasn't helping me" even though he did not respond to the previous 4 contact attempts. I received my title a week prior to my temporary tags expiring and when I went to the DMV today they advised me that a document needed to be signed and notarized. The DMV contacted the dealership who informed us the person to notarize the document would not be in for an hour and to call back. An hour later the DMV called and then faxed the document to the dealership who said they would get it back to us promptly. An hour later we contacted them again and they said they would fax it right away. 15 minutes later I received a voicemail that they would sign it and fax it but Colan the finance guy said there is not a notary that works there. I immediately called him back and had to leave a voicemail. An hour later I called again and he had done zero follow up then told me he was on another line. Long story short I had to contact Ron the GM whom had the document signed, notarized and faxed in a matter of minutes but not before I spent over 3 hours at the DMV for something they said they would do promptly. I'm just warning you that once you pay for your vehicle don't expect them to provide a positive experience after the fact. Thank's to Ron but the rest of the team is more concerned about just getting you out the door.

Billjudd333

26 de ene. de 2015

What a breath of fresh air. I had tried to get a deal done with Prestige Audi of Miami. What a joke. Within hours of speaking to the Finance Dept my loan was done. Mind you, I live in Miami and they flew me up and got me a room at the W in Atlanta. Collin Bramlett in the finanve dept. is the best. I spent 15 minutes in his office signing papers and was done. I have bought and financed over 10 cars in my life and NEVER had a better experience. Absolutely AMAZING !!!!

ericw21

24 de ene. de 2015

This was an excellent experience that I will share with my family and friends. I recommend this dealer to anyone trying to get excellent, professional service from a salesman.

consumer

9 de ene. de 2015

I took my car to get JUST an estimated on repair. They told me while i wait they would give me loaner car it shouldn't take more then 2 hours. .I had aaa tow my car there. When I arrived. There was no loaner. They said they would put me in rental and cover the cost. Because they had no.more loaner. And it took 3days for them to give me an verbal estimate. I asked for it in.writing they gave me two different estimate on.the same day for same estimate and parts . From $400-$1300..I told them ,I declined repairs an told them i will come get my car Dont make any Repairs. When i arrived. They gave me a bill for unauthorized repairs for $1300. Including the cost of the rental car. Which theyinitial told me an put in writing they would pay for. Now they want me to pay them for something i have in writing saying they would pay and repairs, never authorized.

sylvita

31 de dic. de 2014

Not only is he the nicest guy who treats you like an old friend, but he really listened to my needs and helped me find exactly what I wanted at a price I could afford. You would be very hard pressed indeed to find a better person to buy a car from, and my husband said that when it's his turn that we will be back!

jsfeldmann

26 de dic. de 2014

Mounir assisted with the closing of my recent purchase of anS5 cabriolet. He was very friendly, professional, and down toearth as he worked with us. Being in sales myself, I really appreciatedhis approach. Upon completion of our signing paperwork with the Finance Dept. he spent approx 45 minutes walking us through all of the vehicle's features, and how to work the MMI interface. I came from just ourside Washignton DC to purchase this car,and in a heartbeat would do so again in the future. Workingwith Mounir and Audi Gwinnett was like night v. day comparedto dealerships in the DC area.

bob

20 de dic. de 2014

Mounir remembers the most important characteristic of a good customer service representative and professional salesperson. Customer first. Well done Mounir! You made the buying experience a pleasure.

Lee

20 de dic. de 2014

Mounir sold me a Q7. He had sold my wife a Q5, and she recommended him to me. She was right. Mounir is great. I have bought my lasr 2 cars from him. He found the car I wanted and had it delivered to the dealership. Zero problems. He is really knowledgable about the different Audis available and different features.If you want an Audi, do yourself a favore and talk to Mounir. He will take care of you!

ryan gramling

15 de dic. de 2014

This was the easiest, most hassle-free new car experience I've ever had. I live in Michigan but I chose Gwinnett for a particular car in their inventory. Negotiations were a breeze. Mounir was on the spot the entire week leading up to my flight down ensuring every detail was in order. Once I arrived at the dealership the car was detailed and prepared and I was on my way in less than an hour.

abboud

11 de dic. de 2014

he made the sale very easy and comfortable, he was friendly and knowledgeable about the cars and was able to deliver to my needs, compeleting the transaction with him was hassle free

rsaadah

10 de dic. de 2014

Working with Mounir was pleasure and hassle free. He made my purchase experience a great one which is really rare at car dealerships. He was honest and very friendly. I felt welcomed and was not rushed to make my decision.

Loismc

4 de dic. de 2014

`Mounir is a true Pro!. Being in sales myself as a manager I appreciate the way Mounir approaches his customer and truly delivers on what he says he is going to do. This is my 2nd Audi purchase in less than 1 year and would and will go back again when I feel the need for another one. Mounir and sales manager Luca are a great team and made myself and my wife feel welcome every time we set foot in the showroom. My wife is very happy with her Q7 and she is having a few after market things done and once again Mounir and Luca have made that scheduling process a breeze. Thanks for taking what some people believe is a process that is like pulling teeth and making it an enjoyable experience. You both represent Rick Case and the Audi Brand in a BIG WAY!!.Kevin M.

Sriharichitturi

30 de nov. de 2014

This was my first Audi purchase and I have awesome experience and good things to say about this dealer and my dealings with Mounir Barhoumi and Luka Vujnovic. He showed me around and gave a detail pros and cons of getting a new car from their dealership Vs placing my planned order. I bought a 2015 Audi A6. I visited several times, took several test drives, and Mounir spent as much time as needed to answer all my questions. Mounir handled us with great care and patience. He was able to provide clear answers for everything i asked. He put all my concerns at ease as we continued through the buying process. Mounir worked with Luka to offer me a great deal. I have enjoyed through the buying process and will definitely love to recommend my friends and certainly will do business again with you guys. You are the best !

Srihari

30 de nov. de 2014

This was my first Audi purchase and I have awesome experience and good things to say about this dealer and my dealings with Mounir Barhoumi and Luka Vujnovic. He showed me around and gave a detail pros and cons of getting a new car from their dealership Vs placing my planned order. I bought a 2015 Audi A6. I visited several times, took several test drives, and Mounir spent as much time as needed to answer all my questions. Mounir handled us with great care and patience. He was able to provide clear answers for everything i asked. He put all my concerns at ease as we continued through the buying process. Mounir worked with Luka to offer me a great deal. I have enjoyed through the buying process and will definitely love to recommend my friends and certainly will do business again with you guys. You are the best !

paulperot

3 de nov. de 2014

What a wonderful car buying experience my wife and I had this weekend. Lauren Whitcraft knowledgeably and professionally walked us through the entire car buying process. Her product knowledge was far superior to anyone else we had talked to. I wholeheartedly would recommend Lauren and Gwinnett Audi to anyone looking for a great deal on an Audi.

Audi driver

26 de oct. de 2014

Zero stars. I paid for an oil and filter change and spark plugs replace then after 5000 miles I took my car to do a timing belt service and left the car with them for a week. When I took it back the car was shacking at cold start. Called them back and said its normal... but how come it wasn't shacking when I drop it off??? Then I left my car another week with them to see why us shacking and they said I got carbon build up. WOW. I took it to another place and they did an oil and filter change and by the way it was BLACK and when they've check the plugs they were in very poor condition. So bottom line the service I paid Gwinnett Audi for oil change and spark plugs it was never done... Just charged me.... WOW. I know next time where not to go.

jmeadows

8 de oct. de 2014

Mr. Ellington is my salesperson. We did the entire transaction of buying a new A8 complete with pricing my trade over the internet and phone. Everything was exactly as agreed and efficiently handled. They even added a nice touch by including a t shirt, hat and coffee mug. In other words, this is not a look place you will be nickeled and dimed. I do believe they actually appreciate your business.

Doug Roberson

5 de oct. de 2014

Great experience buying our SUV! Ethan Dibble and Jonathan Torres were friendly and very professional from start to finish. I will definitely recommend them to friends and family.

dadoftwoboys

5 de oct. de 2014

Great experience buying our SUV! Ethan Dibble and Jonathan Torres were friendly and very professional from start to finish. I will definitely recommend them to friends and family.

leonoragrant

25 de sep. de 2014

8/17 bought 2014 Q5 from Audi G. Temporary tag until 9/17. 9/16 tag not arrived. Called. Stacey Settle who sold me car left me voice mail that Audi G sent my title/registration into State "weeks ago"; blamed the Tag Office for delay (I still have the voice mail). Took off work and went to Tag Office; Audi G hadn't sent ANY paperwork. Stacey Settle flat out lied to me. Went to Audi G. They hadn't even gotten the title for the Q5 from Hall County CU, let alone sent the paperwork into the State. Claude Brackett assured me Audi G would "walk it through" when title arrived. Called Hall Co CU today, 9/25, and title was delivered to Audi G 9/18/14 (tracking on envelope). Called State and Audi G STILL hasn't sent title/registration into State. It's already 8 days into extended tag (that I had to wait in line for) and can't get another. State says I will have to "park the car" after 10/17 until Audi G bothers to fix this. Can't get straight answer from Audi G. Stacey Settle never returned my calls. Spend your $40,000+ with an honest dealership and customer service beyond getting your money. Audi G = Nightmare.

Chitra Sampath

2 de sep. de 2014

Mounir was really great to work with. From the moment we entered Audi Gwinnett, Mounir handled us with great care and patience. He was very knowledgeable and was able to provide clear answers to everything we asked. He put all our concerns at ease as we continued through the buying process. He even made sure to stay with us from the beginning to the end even making sure that I knew how to properly use my car before I drove off. He was personable and very welcoming which made my mom and I very comfortable to continue working with him. He made it seem like he was working for us, the customer, instead of being focused on the sale and bringing money in for Audi - that made the experience the best service I have ever received from a car salesmen. I would definitely recommend buying a car with Audi Gwinnett and requesting Mounir! Thanks again for your help Mounir!

Chitra Sampath

2 de sep. de 2014

Mounir was really great to work with. From the moment we entered Audi Gwinnett, Mounir handled us with great care and patience. He was very knowledgeable and was able to provide clear answers to everything we asked. He put all our concerns at ease as we continued through the buying process. He even made sure to stay with us from the beginning to the end even making sure that I knew how to properly use my car before I drove off. He was personable and very welcoming which made my mom and I very comfortable to continue working with him. He made it seem like he was working for us, the customer, instead of being focused on the sale and bringing money in for Audi - that made the experience the best service I have ever received from a car salesmen. I would definitely recommend buying a car with Audi Gwinnett and requesting Mounir! Thanks again for your help Mounir!

Rod Meyer

25 de ago. de 2014

We had visited Audi Gwinnett during one of our trips (early June) to looking for house and an office for our new business. We came in late one evening and met Mounir to test drive an A8 that we had our eyes on for quite awhile. Mounir was great to work with, he took us on a test drive and answered all of our questions and then asked us lots of questions to qualify what our actual needs where. We then came back to visit Mounir in August once we had moved to Atlanta. Since then our needs had changed, we now needed an SUV and again Mounir was gracious to take us on another test drive, answer all our questions and set us up with a Q7, a phenomenal machine. When the time is right I have no doubt that we will go back to Mounir for additional support for our next Audi (S8).

Rod

25 de ago. de 2014

We had visited Audi Gwinnett during one of our trips (early June) to looking for house and an office for our new business. We came in late one evening and met Mounir to test drive an A8 that we had our eyes on for quite awhile. Mounir was great to work with, he took us on a test drive and answered all of our questions and then asked us lots of questions to qualify what our actual needs where. We then came back to visit Mounir in August once we had moved to Atlanta. Since then our needs had changed, we now needed an SUV and again Mounir was gracious to take us on another test drive, answer all our questions and set us up with a Q7, a phenomenal machine. When the time is right I have no doubt that we will go back to Mounir for additional support for our next Audi (S8).

mording1

17 de ago. de 2014

My wife and I were shopping for a new vehicle a few months ago. We had several cars on the short list and we decided to stop by Audi Gwinnett to test drive an A3. When we went inside, Paul Miller greeted us and we knew that we were in good hands. Paul made us feel very comfortable throughout the entire process and never once used any pressure to make the sale. This went a long way for my wife and I because we've had several bad experiences when buying our previous cars. When we made a decision to go with the A3, Paul helped us in building the exact car we wanted online and found a match in the Audi inventory. Several days later, we were in the exact car we wanted and we're now happy Audi ownersMany thanks to Paul and everyone at Audi Gwinnett for making this our first GREAT car buying experience

Matt O.

17 de ago. de 2014

My wife and I were shopping for a new vehicle a few months ago. We had several cars on the short list and we decided to stop by Audi Gwinnett to test drive an A3. When we went inside, Paul Miller greeted us and we knew that we were in good hands. Paul made us feel very comfortable throughout the entire process and never once used any pressure to make the sale. This went a long way for my wife and I because we've had several bad experiences when buying our previous cars. When we made a decision to go with the A3, Paul helped us in building the exact car we wanted online and found a match in the Audi inventory. Several days later, we were in the exact car we wanted and we're now happy Audi owners Many thanks to Paul and everyone at Audi Gwinnett for making this our first GREAT car buying experience

Sam Gowen

25 de jul. de 2014

I was a first time car buyer and had spent the day going from dealer to dealer across Atlanta looking for a car that would replace my old Civic. I found a fantastic trade in they happened to carry at an even more fantastic price. Once I test drove this amazing piece of machinery, I instantly knew the vehicle was made for me. Tim worked diligently to find a way to put me into my dream car and Claud worked his experienced magic to make the financing and monthly payments possible. I got into a car nicer than I ever thought I would be driving that was perfect for me. It has changed my life for the better. None of this would be possible without the fantastic quality of work exhibited by Tim and Claud both.

Sam Gowen

25 de jul. de 2014

I was a first time car buyer and had spent the day going from dealer to dealer across Atlanta looking for a car that would replace my old Civic. I found a fantastic trade in they happened to carry at an even more fantastic price. Once I test drove this amazing piece of machinery, I instantly knew the vehicle was made for me. Tim worked diligently to find a way to put me into my dream car and Claud worked his experienced magic to make the financing and monthly payments possible. I got into a car nicer than I ever thought I would be driving that was perfect for me. It has changed my life for the better. None of this would be possible without the fantastic quality of work exhibited by Tim and Claud both.

jake1978

21 de jul. de 2014

So, I have been looking for an Audi SQ5 for quite a while and I wanted very specific combination of options which were not easy to find. Mounir went out of his way locating a SQ5 with the options I wanted and having it shipped to Audi Gwinnett. Mounir worked with Luka to offer me a great deal on installing a trailer hitch. Did I mention we live in Greenville, South Carolina? I am in sales for a major chemical company, so I know the difference between a good sales and a great sales person - Mounir is a Great Sales person! That's high praise coming from a 29 year sales professional! I had so many questions and requests and Mounir happily answered and fulfilled each with a great attitude. I have to also mention the excellent Garrett Ellington did in explaining the technology to my wife and me! Thanks again to Mounir for taking such good care of us!

Steve Anderson

21 de jul. de 2014

So, I have been looking for an Audi SQ5 for quite a while and I wanted very specific combination of options which were not easy to find. Mounir went out of his way locating a SQ5 with the options I wanted and having it shipped to Audi Gwinnett. Mounir worked with Luka to offer me a great deal on installing a trailer hitch. Did I mention we live in Greenville, South Carolina? I am in sales for a major chemical company, so I know the difference between a good sales and a great sales person - Mounir is a Great Sales person! That's high praise coming from a 29 year sales professional! I had so many questions and requests and Mounir happily answered and fulfilled each with a great attitude. I have to also mention the excellent Garrett Ellington did in explaining the technology to my wife and me! Thanks again to Mounir for taking such good care of us!

peggy.keroack

14 de jul. de 2014

Never thought about buying an Audi til we went in on that Saturday evening and met Mounir and he helped create an outstanding buying experience. Without any pressure , he let the car sell itself. Also everyone else that was involved in this purchase was outstanding. I would recommend this dealership to anyone.

britneylmurphy

21 de jun. de 2014

I went into Audi Gwinnett and was greeted by Paul Miller. He had great energy and was very welcoming. Paul was very knowledgeable and respectful of the price point that I wanted to stay in. He made me feel very comfortable about buying from this dealership, so the next day I went back to Audi to purchase from Paul. I would highly recommend him to my friends and family.Jonathon Torres did the financing on my car and we was fantastic to work with. He was very easy to talk to and he made me feel very comfortable signing the paperwork. He was also very knowledgeable and could answer any questions I had. I would definitely request him for the financing department.

BM

21 de jun. de 2014

I went into Audi Gwinnett and was greeted by Paul Miller. He had great energy and was very welcoming. Paul was very knowledgeable and respectful of the price point that I wanted to stay in. He made me feel very comfortable about buying from this dealership, so the next day I went back to Audi to purchase from Paul. I would highly recommend him to my friends and family. Jonathon Torres did the financing on my car and we was fantastic to work with. He was very easy to talk to and he made me feel very comfortable signing the paperwork. He was also very knowledgeable and could answer any questions I had. I would definitely request him for the financing department.

bgorka

18 de jun. de 2014

I purchased a CPO Audi from Audi Gwinnett about a year ago and loved the car. Unfortunately since the time I bought it I have had some health issues come up that makes it difficult for me to operate the clutch on the manual transmission that my vehicle came with. While at the dealership getting my 15k service I was given an excellent loaner car identical to mine, but with an automatic transmission. I couldn't believe how great the automatic transmission performed and asked if I could trade in my vehicle for the loaner car that I was provided.I worked with Garrett and explained that I wanted to trade out my car due to my medical condition and he went to great lengths to get me a very fair value on my trade in and got me a BRAND NEW Audi nearly identical to my first one at an incredible price.Garrett is awesome - I can't say enough good things about him. He made the purchase process incredibly easy and even met with us a little early before the dealership was open one day to wrap up the deal. He had all the paperwork ready to go and all the numbers were as negotiated and agreed upon the previous day. When we arrived to sign the paperwork the new car was detailed, had a full tank of gas, and ready for us to drive off. He even helped move our personal belongings and entertain our toddler.I really appreciate Garrett and Audi Gwinnett's willingness to help out a customer in a predicament and for the professionalism of everyone that works there. I highly recommend this dealership and Garrett for anyone in the market for a great Audi vehicle.

Brad

18 de jun. de 2014

Exceptionally great deal for a special circumstance I purchased a CPO Audi from Audi Gwinnett about a year ago and loved the car. Unfortunately since the time I bought it I have had some health issues come up that makes it difficult for me to operate the clutch on the manual transmission that my vehicle came with. While at the dealership getting my 15k service I was given an excellent loaner car identical to mine, but with an automatic transmission. I couldn't believe how great the automatic transmission performed and asked if I could trade in my vehicle for the loaner car that I was provided. I worked with Garrett and explained that I wanted to trade out my car due to my medical condition and he went to great lengths to get me a very fair value on my trade in and got me a BRAND NEW Audi nearly identical to my first one at an incredible price. Garrett is awesome - I can't say enough good things about him. He made the purchase process incredibly easy and even met with us a little early before the dealership was open one day to wrap up the deal. He had all the paperwork ready to go and all the numbers were as negotiated and agreed upon the previous day. When we arrived to sign the paperwork the new car was detailed, had a full tank of gas, and ready for us to drive off. He even helped move our personal belongings and entertain our toddler. I really appreciate Garrett and Audi Gwinnett's willingness to help out a customer in a predicament and for the professionalism of everyone that works there. I highly recommend this dealership and Garrett for anyone in the market for a great Audi vehicle.

Tonyr1018

16 de may. de 2014

From the minute I walked in to the time I took delivery of my vehicle (which Paul drove to my house) I had a great experience. Paul was very knowledgeable and took the time to understand what I was looking for. His follow up and attention to detail were excellent and made for a good buying experience. And I love the car!

TCinGA2014

5 de may. de 2014

I had been on the fence regarding the kind of car I wanted to purchase. I had a lot of options to consider but one visit to Audi Gwinnett and being introduced to a terrific salesman, Mounir Barhoumi basically helped me with my decision. In the past when shopping for a new vehicle, I had usually avoided dealing with sales staff and almost exclusively dealt with Internet managers to minimize the time I had to spend face-to-face. However, Mounir was a breath of fresh air to work with. Mounir went out of his way to help me find the vehicle I wanted which ultimately was a new 2014 S4. The car I wanted was not on their lot but thanks to Mounirs manager, Luka I was able to buy the one I really wanted. In fact, under Lukas direction, Audi Gwinnett had the vehicle I wanted shipped from out of state to their dealership within a few days at no additional cost to me. That is an example of a top notch dealership and one that is willing to satisfy their customer at all costs. Having spent some time at Audi Gwinnett, I could see the comradery among the staff and it was very refreshing. They all seemed genuinely interested in helping each other. This goes from the sales manager on down the line all the way to the receptionist. All I can say is if anyone is even considering buying a new Audi, I highly recommend asking for Mounir Barhoumi. Hell be sure to provide you with everything you need without any pressure whatsoever. Hes an absolute pleasure to work with!

AW30306

30 de abr. de 2014

This was my first Audi purchase and I have nothing but good things to say about this dealer and my dealings with Mounir (salesperson) and Dan (general manager). I bought a 2014 Audi S4. I visited several times, took several test drives (A4 and S4), and Mounir spent as much time as needed to answer all my questions. No arm twisting of any kind. When I finally decided what I wanted they were perfectly willing to custom order the exact car I wanted (paint, interior, trim line, etc). Their price was as competitive (maybe even a little bit better) as other dealers. They gave me a good price for my trade-in. They basically did everything they said they would. No games, no nonsense, etc. As I said in the title, I can't imagine why anyone would go anywhere else. Thanks Mounir and Dan! P.S. The car is great!

Byusuf

15 de mar. de 2014

I was at Gwinnett Audi couple of days ago just to get idea before I placed my online order for a used 2013 Audi Q7. One of the associates Mounir Barhoumi greeted me and offer to help. He showed me around and gave a detail pros and cons of getting a new car from their dealership Vs placing my planned order. I must say, I have bought many cars from every possible brand over many years. My experience with Mounir was by far the best. I was even at the same dealership before. However, my experience with him was far better than anyone of their associates. He was very professional, personable and I would say represented his company in a very proud manner. I must say, most of us are not excited to go to a car dealer due to the sales pressure and other uncomfortable feelings that come with it and choose to go to the online market.His professional and friendly behavior made me so comfortable that I end up ordering my 2014 Audi Q7 for a very fair price. Few days latter, he called me to let me know the car was ready. My wife and I were very impressed by his outstanding skills, professional and friendly behavior. He is by far one of the best sales associates that I have ever encountered. We sincerely think Audi Gwinnett should be very proud of him and make us feel that we have now a good friend at Audi and will remain a loyal customer for all our car service needs and future purchases. He can count on our referrals and recommendations for years to come.Thank you Mr. Mounir Barhoumi for a job well done! Btw:- this is the first time that took the time to write a review for a vehicle purchasing experience. We are enjoying our new Audi thanks to the great customer service by Mounir and his associates at Audi Gwinnett. I truly recommend for anyone who is trying to buy a new or used Audi to ask for Mounir Barhoumi at Audi Gwinnett if they want to experience a pressure free and friendly car buying atmosphere.New Audi customer, purchase date 03/14/2014 ( 2:30PM).

mjrdoc

25 de feb. de 2014

I have purchased many vehicles over the years. This is the first time that I have ever had such a positive experience from start to finish.This is the only dealership that I have ever dealt with that is excellent in every respect. Audi Brand Specialist Jason Winter, from whom I purchased the car, did everything that he promised and more. He found the exact car I was looking for and was totally committed to make me happy. From purchase to delivery, and afterwards, he was there for me. He was generous with his time, and more. In fact everyone that I had dealings with exceeded my expectations. Being that I can not name them all in this limited space, let me simply say that everyone that I dealt with was friendly, knowledgeable, and tried their best to make this the best car buying experience that I have ever had. They succeeded. There are a few people to whom I would like to give a special shout out because I spent the most time with them and they became friends.Luka Vujnovic, who broke the stereotype of the aloof General Sales Manager. On the contrary, he is upfront, accessible, and did everything he could to make the deal happen. His involvement did not end there. Luka was involved in a hands-on way. Whatever he promised, he delivered. I did not have to micro-manage as I always have had to do in the past. He took care of me like I was his only customer. He is genuinely one of the nicest people that I have ever met.Dan Praznik, the General Manager who welcomed me into the Audi Family. He made me feel from the start that this was way more than a car dealership. I was now a friend. Again, this is an experience that I have never had before.Karl Schaefer, the Finance Manager. Karl breaks the stereotype of the uninvolved person who simply takes your money to conclude the deal. No, he was there before, during, and after answering questions and being helpful He actually made the purchase experience a pleasant one. I was expecting problems. There were none. There were no tricks or gimmicks. The price originally quoted was the same on delivery. One would think that this is, or should be, the norm. But in my experiences previously with other Luxury Car dealerships this was not always the case. Karl is an honest man. He never pressured me to purchase anything that I did not need. But when asked, he explained about the different programs that are available. When I decided on a few additional items like Paint Protection and Theft Deterrent he made them happen, even on a busy Saturday. He actually affixed the needed anti-theft stickers to my car personally. Again, here is someone with whom I felt immediately comfortable with, and who did all he could to make me happy.Josh Campbell, the Service Manager who I met on the delivery date. Even on a busy Saturday when I picked up the car, he did everything that I asked for. Although the car was immaculate upon delivery, there were a few things I wanted to do to personalize it. He did everything that needed to be done, and took extra steps to make sure that it was done perfectly. He answered all of my technical questions. He spent a great deal of time with me making certain that I was comfortable with my new Audi. I could see that the Service Department is top notch, and that they would take good care of me and my Audi in the future.There are many others, and I hope no one is offended if I did not mention their names. The simple truth is that everyone at Audi Gwinnett does everything that they can to make certain that you are satisfied. I had occasion to talk to other people in Sales, Parts, and the Service Department, while I was awaiting delivery of my car. Everyone was friendly, helpful, and did their best to please.I am meticulous with the way that I do things. I am a highly trained Ivy League Dentist from New York. My standards are high. For it to be so important to me that I write a letter of praise like this shows how highly I think of Audi Gwinnett. To sum it all up, this was the best car buying experience that I have ever had. If you are in the market for an Audi, I cannot stress enough that Audi Gwinnett is the place to go.

Audifan

14 de feb. de 2014

Great service quick and friendly staff. Easy parking easy to get in and out. i would recommend this service dept to anyone with a Audi.

rg27610

28 de ene. de 2014

Great staff, these guys will do just about anything to make the customer happy. I recommend this dealership wholeheartedly.One key selling point with this dealer was that everybody had great product knowledge. Unfortunately, some dealerships hire salesguys who know absolutely nothing about what they are selling.

Ray

28 de ene. de 2014

Great staff, these guys will do just about anything to make the customer happy. I recommend this dealership wholeheartedly. One key selling point with this dealer was that everybody had great product knowledge. Unfortunately, some dealerships hire salesguys who know absolutely nothing about what they are selling. Prior going to Audi, I was next door at the BMW dealership where the salesman had zero product knowledge and zero motivation to close the deal.

Sq5atlantan

19 de ene. de 2014

I recently purchased an SQ5 from Garrett and couldn't be more pleased with the experience. My wife and I visited several times, and as we don't have any kids, we were bouncing from S5 to SQ5 for the first 2 visits. After the third visit (and several visits to competing dealers and product lines), we settled on the SQ5. Garrett was great when it came to exploring all options and made sure I was able to get a SQ5 with the dual tone alcantera interior- just as I wanted in the S5. The car arrived several days later, and paperwork was ready when we arrived. Delivery took less than an hour, and Garrett made sure we were satisfied several days after we left. From A-Z, nobody at any Audi store we met had his level of product knowledge both about Audi and the competitors. Can't speak highly enough!

mhe44

7 de ene. de 2014

Service department is awful! Brought in my vehicle for an airbag light. Left a message for Jeff Bradberry 5 different times over a 3 day span. Finally called back and spoke with a nice girl who informed me there was a part needed that was on the way from Germany. Followed up the next 2 days to get a status update from Jeff. He never returned any of my calls. Finally I call Josh Campbell the Service Manager and leave a message with him and he also never returned my call. After 2 weeks of my car being in the shop they call and say its ready. I get there to pick it up and it will not crank because the battery is dead. This place is pathetic!

UpsetAudi

24 de nov. de 2013

I went to this dealership January 30th 2013 to lease a new Audi S4 and had the worst experience dealing with most employees here. It took the sales rep and finance team three different attempts and four months to get my contract figured out. They first messed up the tax rate on the first contract, because it was out of state, because they didn't want to wait two days for me to get a local Georgia driver's license. Then once they had the tax corrected and set it up, they lost my trade in paperwork and tried to submit paper work for someone else's vehicle. Finally after they fedex'd me a new and final contract, that paperwork was also incorrect, I then drove 40 minutes to the dealership (this is now May 2013) to hopefully finally get this corrected so I could register my vehicle. The dealer never applied for me to get extended temp plates, or apologized, if you read the email chains from the dealership you would lose any confidence in this dealership. The only positive I will take away from this experience, is I now know to never purchase another vehicle from them.

s7er

31 de ago. de 2013

I have dealt with a lot of car dealers and sales people and I have to say that more times than not, I'm usually not happy with the service or the aggressive sales tactics. Dealing with Garrett was a great experience. I have bought 2 cars from Garrett an A7 and a S7 recently. I must say that I was informed during the whole process and both purchases were drama free. His level of customer service is rare in the car industry. If you need an Audi contact Garrett you will not be disappointed.

NewYorkJetsFan

30 de ago. de 2013

The whole process was handled very well. Garrett kept me informed on my custom build order and was available anytime I had questions or needed anything. It couldn't have been easier and the turnaround time was much quicker than expected. If you're in the market for a new car, and especially an Audi, there's no one else you should work with!

napierne

29 de ago. de 2013

Recently left the BMW family to purchase a new Audi A6 through Audi Gwinnett, I would absolutely recommend them and my sales manager, Marlene Topping, to any of my friends and colleagues. There was a little bit of a wait (less than 20 mins) as I went on a weekend; however, once a sales associate was available, I was treated with outstanding customer service by Marlene Topping and the Audi staff. Furthermore, the whole Audi team was concerned about my comfort level as a customer with the vehicle and finding the right car at the right price. I felt zero pressure from anyone to purchase a vehicle on the spot, but as a result of their great customer focus, warranty program, inventory, and ability to beat all other dealer pricing, I actually purchased that day. If you haven't gone to Audi Gwinnett, I urge you to stop by and ask for Marlene before your next purchase. I traveled an additional 30 miles from my closet Audi dealer and it was the best decision that I made. I have nothing but praises for this dealer as the strong customer focus experience has extended past the sale. Marlene and the Audi team have given me regular calls or emails to ensure that I am happy with my vehicle purchase and/or if they can offer any additional support. I had concerns about leaving the BMW family and customer support that I received from them; however, those concerns have been easily assuaged by Marlene and Audi Gwinnett.

marioespinosa1

28 de ago. de 2013

Great experience, great people, great place to purchase a vehicle. I have enjoyed through all the buying process. I will love to recommend my friends and certainly I will do business again with you guys.Thanks!..

FerrariDJ aka Daniel

27 de ago. de 2013

Internet shopping for an Audi S5 convertible. The dealership was quick to respond to my inquiry. I was pleased with professional response and desire to work with me even though I was out of state.

eSearing

7 de ago. de 2013

My first couple of visits I could not find a sales rep but after meeting Marlene I was able to test drive the car I ended up purchasing. I had planned to buy a Front Wheel Drive CVT transmission, but Marlene was able to articulate the differences between it and the quattro model. While I could have spent less money and ended up with a nice car, Marlene helped me make a deal on a loaded 2.5 year old certified A4 quattro that ultimately gave me more peace of mind. Mileage was a little higher than I wanted but I am a low mileage driver so should stay well within the confines of the remaining terms of the warranty. Instead of selling me a car I could live with, I was given the opportunity to buy a car that is exciting to drive. The thing I liked best about this dealership vs the other non-audi lots around town was their friendliness. There was never any pressure to buy and no games once the deal was made. Other places tried to jack up the price or disclosed items after pricing agreed to that should have been disclosed earlier. Other Audi dealerships either did not have the cars I was looking for, or prices were advertised way too high, or didn't seem interested in making a sale. Audi Gwinnett had the best deals for my needs. I even kept looking for a better deal after the sale but have not found any even close. Thanks to Marlene and the rest of the management team at Audi Gwinnett.

Rob

26 de jul. de 2013

Purchased a New Audi from a Great Sales Person which helped close the deal to my satisfaction. The sales department was extremely outgoing, helpful, professional and very knowledgeable. I give a Five Star rating to the sales department. Then this is where everything goes south. Then I go to write a check for the deal and their "business department" made me feel like I was buying a car from some "low-end fly-by-night used car dealership". Very UNPROFESSIONAL !!! I give a One star minus to their business manager. Rick Case did not grow his business to what it is today with employees like this clown. As a result I would NEVER recommend a high-end luxury vehicle purchase from this dealership until CHANGES are made.

A8Atlanta

10 de jul. de 2013

Let me first share that I bought my 2013 A8L from Garrett when he was across town at Jim Ellis, but when I reached out about a month ago, and learned he moved up to Gwinnett, I was more than thrilled to go back to him. Even though I have not yet purchased the S8 I was looking at, I was amazed (As I was when I bought my 13 A8 about a year ago) with Garrett's continued passion to the brand. He was able to raddle off every statistic, fact, and importance behind every feature on the S8. I also wanted to share that since I have had my A8, Garrett has personally come to my home to help me with servicing the car. He drops off a loaner, takes my car, and returns it at the end of the day with a full tank of gas, and a complete detail. If I had to do it again, of course I would... Just holding out for the 2014 model before I get my S8! Thanks G!

JSAudiguy

3 de jul. de 2013

I visited Saturday, June 29th and really was not serious about buying a new car as I am so far negative equity in my current vehicle that I didn't think it was even worthwhile to stop and talk.. I was looking at the new 2014 S4 admiring it and wishing that I had not sold my previous 2 - 2012 and 2013 Audi S4's. While I was on the lot Mounir Barhoumi stopped by and asked me if I needed any help, at this point, I declined and just said I was looking. After looking around the lot for awhile longer, I went into the showroom and was once again greeted by Mounir and he asked if I was sure I didn't need assistance. At this point, I was so excited about the S4 I went for a test drive anyway and told him my situation with my current car (which is a 2013) and my negative equity problem and he just listened and didn't interrupt or go for the hard core sales approach that some sales people jump right into, he just let me enjoy the car and we went back to the showroom and again, no pressure what so ever. I thanked him and took his card and left. On my drive home, (45 minutes away) I had time to think about it and called him back and basically told him that I was interested in the car, gave him my payoff information, what I wanted to put down and what payment and lease term I was interested in, thinking I would never hear back from him. Within the hour, he called me back and asked for more specifics and I could tell that he had a genuine interest in wanting to try and help me get out of my car and into the Audi S4. Honestly, I didn't give it much thought as I had tried with other dealerships and they either basically told me it was a pipe dream or I needed 15-20K down to make the deal work. At 9:30 PM that night Mounir called me and told me that they were able to work out the deal on the 2014 that I really wanted and that I could come in on Sunday and pick it up. They got me exactly what I asked for and nothing more. I went in on Sunday and did the paperwork and took the car home that day, there was some pending issues that needed to be worked out that couldn't be taken care of until Monday when Audi Financial opened. Mounir was instrumental in keeping me updated at all times and called me when everything was finally worked out even when he had customers with him. A very long story short, I got approved and signed the paperwork and took the vehicle home. On Tuesday the 2nd, I got buyers remorse and called to see if I could cancel the deal. This had nothing to do with the car, the dealership and certainly not Mounir, all were exceptional in every aspect of the transaction. I just felt that it was not a smart move for me since I had only been in my current car for 4 months (this would have been car #62). there was nothing not to love, I just felt I needed to be practical and pay my car down a bit more so I wouldn't take such a huge hit on depreciation. Mounir was a complete professional as was the entire team at Audi Gwinnett and they let me return the S4, no questions asked and no attitude or hard feelings. Needless to say, I felt ridiculous doing this (and still do) after they jumped through many hoops to make the impossible, possible. In all of my years of car buying, this hands down has been the most pleasant experience even though the end result was not what I wanted (or them). The atmosphere in the dealership is very lighthearted and fun, everyone seemed to enjoy actually being there, they all kid around and have a good time while at the same time maintain a professional environment. I cannot ever express my gratitude to Mounir and to Audi Gwinnett for such a pleasant experience, thank you so much!*****Update 07/17/2013***** I went back to Gwinnett Audi on 07/08/13 and purchased the S4, I gave in to my weakness for this car and was treated with the same incredible customer service as before, I love, love my new car and could not be happier with my decision (although a bit embarrassing) to return and get the car, Thank you again Mounir and Luka for your never ending patience and kindness to me****Jim S

david18322

2 de jul. de 2013

I purchased a CPO 2010 Audi A4 over the internet - first time I had ever done something like this, but I was looking for a particular model and this dealership had what I wanted. I worked with Garrett Ellington, who quickly answered all my questions about the car, negotiated a deal with me that I was happy with, and then helped me with the logistics of traveling across the country to pick up the car and drive it home. When I arrived in Atlanta, Garrett picked me up in a hot-looking S4, and drove to the dealership where my car had been detailed and was ready to go. The paperwork was done quickly, and with the help of Jay Clowers, I had a loan with payments I was comfortable with along with AudiCare locked in. Both Jay and Garrett were nice people who made it stress-free and actually fun to buy a car. Garrett then showed me how everything worked in the car and I was on my way in less than 2 hours! Overall I had a great experience with this dealership and would do it again in a heartbeat. When it comes time to purchase my next Audi, I will definitely give these guys the first shot. Highly recommended.

Amarie8

24 de jun. de 2013

Great experience, great car, no pressure sales, and fair pricing. What could be better? I would recommend this dealership for new or used to anyone looking to buy a car!

olivia_jean

28 de may. de 2013

Every visit I've recieved exceptional service no matter which representative I ask a question to they are extremely nice and professional and friendly f

cgary1

28 de may. de 2013

Larry met us upon our arrival and spent the time to answer any and all questions we had about the Audi A4. It was not our intention to purchase the vehicle that same day however Larry provided us with enough information to warrant a test drive which led to the immediate purchase of our new car. We did not believe that a mutual agreement upon price would be met but Larry and Luka were determined to match our needs. We never felt pressured and we felt completely comfortable with our decision to purchase the car once Luka was able to meet our numbers. Jay did an excellent job of talking us through the financing and we appreciated how efficient he was with the paperwork. We also greatly appreciated that Jay was proactive in offering a creative way for us to incorporate the extended Audi care into our terms. Larry gave us our keys and a thorough explanation of the A4 and all of its capabilities. We wanted our time to be brief an the perameters of what we could financially afford were well defined so we were greatly appreciative that they made us feel comfortable, did not provide any pressure, and continued to work on our behalf to create an arrangement that we were comfortable with. We will definitely encourage others to cosider purchasing from Gwinnett Audi.

NewAtlAudiFam

28 de may. de 2013

Larry met us upon our arrival and spent the time to answer any and all questions we had about the Audi A4. It was not our intention to purchase the vehicle that same day however Larry provided us with enough information to warrant a test drive which led to the immediate purchase of our new car. We did not believe that a mutual agreement upon price would be met but Larry and Luka were determined to match our needs. We never felt pressured and we felt completely comfortable with our decision to purchase the car once Luka was able to meet our numbers. Jay did an excellent job of talking us through the financing and we appreciated how efficient he was with the paperwork. We also greatly appreciated that Jay was proactive in offering a creative way for us to incorporate the extended Audi care into our terms. Larry gave us our keys and a thorough explanation of the A4 and all of its capabilities. We wanted our time to be brief an the perameters of what we could financially afford were well defined so we were greatly appreciative that they made us feel comfortable, did not provide any pressure, and continued to work on our behalf to create an arrangement with which we were comfortable. We will definitely encourage others to cosider purchasing from Gwinnett Audi.

Trin9999

25 de may. de 2013

Mounir and Jay were wonderful. Both gave great customer service, were very attentive and understanding dealing with my situation. I am very pleased with their efforts and assistance with my purchase.

JG

24 de may. de 2013

Mounir and Jay were wonderful. Both gave great customer service, were very attentive and understanding dealing with my situation. I am very pleased with their efforts and assistance with my purchase.

RacqPrincess

21 de may. de 2013

Working with Mounir Barhoumi at Audi of Gwinnett was a pleasure. I went into the dealership the night before I actually purchased the vehicle but couldn't decide whether or not to move forward. There was no pressure...just a friendly and sincere "whenever you are ready". I told him and Luka that I would sleep on it and call the next day with my decision either way. I decided to make the purchase and Mounir came in on his day off to assist. Luka worked with me on price and Mounir answered all of my questions. Mounir has a genuine kindness and made me feel like a person and not just another sale. I would recommend the dealership to anyone looking for an Audi.

Barnside1196

18 de may. de 2013

I stopped in to look at an Allsport on Friday and just wanted to acknowledge Jay for his time and effort with the car. He seemed knowledgeable, was extremely professional and enthusiastic. When my lease ends with Acura, I will be follow up with Jay.Thanks,Alec

MillaG

18 de may. de 2013

I purchased a 2013 Audi A5 from Audi Gwinnett. I worked with sales consultant, Larry Berger, he was extremely knowledgable and he ensured I left a satisfied customer. I had a wonderful experience and I look forward to doing future business with Audi Gwinnett.

watjan

18 de abr. de 2013

I bought my Audi TT Roadster two and a half years ago from Gwinnett Audi, and I have had nothing but exceptional service from them. They usually schedule an appointment either the day I call, or at least the following day. I'm always greeted the minute I step in the door. I always know in advance what the total charges will be before any work is done. If anything had to be fixed, they did so in the amount of time they told me it would take, and they have provided a loaner car at no cost to me if the repair took several days. My car is always returned to me clean, thanks to the complimentary wash! Jeff Bradberry was my service advisor most recently, and he did an excellent job. He listens to your comments, and then bends over backwards to make sure you're pleased with your experience in the service department. I just don't think you can get any better than that!

esrh1

14 de abr. de 2013

Highly Recommended! I had a spectacular purchasing experience at Audi of Gwinnett. I knew this dealership was different by the extraordinary way I was treated by the dealership's receptionist. She was friendly and delightful. Her eagerness to help me when a salesperson couldn't be intermediately located was wonderful. She took it upon herself to call me back and give me an approx. time when a salesperson would reach back out to me. True to her word, Martin Poston called me back within the hour. I visited with Martin the following afternoon and he was highly professional. No games. No BS. The dealership had the car that I wanted and sold it me at a very fair price. In fact, Martin and his very capable manager: Luka Vujnovic were delighted to handle my complex multiple car transaction. They made the whole buying experience seem like I was dealing with old friends. I would highly recommend Martin, Luka and Audi Gwinnett. And, I look forward to sending my friends here 'cause I know they will be treated very, very well.Guys - thank you very, very much for an awesome and painless car buying experience. I couldn't be happier. EH / ATL, GA

satisfied customers

17 de mar. de 2013

We have very good experience with two salesmen in Gwinnett Audi. 3 years ago we leased our first A4 with Larry Berger. Larry was very helpful, we never felt pushed or tricked. We loved our A4 so this year we decided to lease a new 2013. This time Byron was our sales agent and he was also really helpful finding the car that we wanted and making it happen. Awesome experience in all aspects: sales, finance dept and we are also very happy with the maintenance department. This is a dealership where it is obvious they are trying to cultivate long term relationships with their customers. Great job guys, we will definitely be back!

Nellie426!

6 de mar. de 2013

Initial experience was positive. Sales consultant was great!! Jay, Dan and Karl have yet to follow-up with me in regards to temporary tag, expired 3/3/13. Due to improperly filling out the sales contract with an accurate description of the vehicle I have yet to receive my registration. Keep in mind that I purchased the unit the first week of February. Instead of a phone call I received a UPS package with the corrected version of the contract. The only way I knew that this package was in transit is that I contacted Jay on 2/27 expressing my concern over the expiring temporary tag. Jay assured me that he would overnight a tag and I would receive no late than Saturday 3/1. Well it did not arrive Saturday so I contacted Karl. Karl assured me that it would be here no later than Tuesday 3/5. He actually suggested that I drive to the dealer on Sunday, keep in mind that this is 6 hours round trip. My suggestion was that perhaps he should consider sending someone to me with the tag. He said he didn't have the manpower. I thought to myself, customer service at its finest considering I spent 40k on a vehicle. So on 3/5, again no tag! I called the dealership to inquire with Karl on the whereabouts of the tag, Karl was not available he went home for the evening so I asked to be transferred to the GM, Dan. I left a detailed voice message with Dan about my concern. Imagine that, lead by example, no call back. It is now Wednesday 3/6 and I still have no tag. I called the dealer and asked to speak with Dan. Well Dan was unavailable so I left a voice mail asking him to call me back, no return call this far. How do I resolve this? The level of service with the salesman was simply fantastic but the customer service following the sale is non-existent. I would be very concerned if this was my company on the service taking place in back office functions. I'm going to assume that as an organization you rely on customer retention/word of mouth. Well I wouldn't recommend the dealership given the lack of professionalism following the sale. What's interesting is that I pointed out the error(s) in the contracts while signing but was assured there wouldn't be a problem. I am a business professional and have sales and operations over site of 20 retail locations. This is ridiculous, the car was purchased for business travel however it's sitting in the garage while my family is being inconvenienced. If it were up to me I would gladly take this vehicle back and pick up my initial trade in which was a Dodge Ram. I feel like I'm dealing with a bunch of inexperienced staff. I'm assuming that following this complaint that either I will get a call or the tag will miraculously show up. Pathetic waste of my time and energy to resolve this issue. Perhaps I should send you a bill for the days the unit has been out of service....

loverspeak7

5 de mar. de 2013

Thanks for staying extra late and helping close a complicated deal. My First car buying experience and it was perfect. Thank you for your patience and excellent care before and still after the sale. First class service. Thanks!!!!

Richrpilot

2 de mar. de 2013

They have a nice inventory but don't seem that interested in selling it. No return on emails or follow up on conversations. Maybe they have sufficient walk in business. Larry Berger seems to be exception based on reviews here. I suspect sales will drop significantly while he is on sick leave

Carpoolcandy

22 de feb. de 2013

I need to begin by clarifying that my sales rep, Martin Poston, was attentive, friendly, and efficient. The time between my test drive (2008 Subaru Tribeca) and the purchase was pleasant and low stress. I had been looking for this particular car so it was not a hard sell for Martin. Where the transaction headed south was when it became time to deal with Finance Manager, Jay. Jay made it very clear that I was not a priority in any way for Gwinnett Audi. I made the my cash purchase on a Wednesday evening. As Jay was completing the paperwork, he noticed that the emissions test had not been completed and therefore he could not print a temporary tag. This was an easy fix. Martin Poston offered to pick the Tribeca up from my office the following day and have the emissions done. I appreciated his eagerness to make this happen smoothly. I stressed to Martin that I needed the car back by 4:30 pm in order to get home to shuttle my two boys to sports. Since they picked the car up at 11:30 am on Thursday, this was not a difficult thing to do. At 4:15 pm I called Martin and asked if the car was back at my office and he said no it was not, but he would grab the keys and be there by 4:30. At 4:35, Martin had still not arrived. When I called him he said he had not left the dealership yet because the temporary tag had still not been printed. I asked when the emissions had been completed and he stated that it was done by 3:00. So that was plenty of time for 1 piece of paper to be printed. I stressed that I REALLY needed the car back asap as I had to be home to pick up my boys. It should be noted that the dealer is less than 10 minutes from my office. At 5:00 Martin arrived with my car. At this point my boys had no chance of getting where they needed to be on time. When I expressed frustration Martin informed me that the finance manager Jay "had refused" to print my temporary tag, even when Karl the Manager had instructed him to do so. I have no idea why the finance manager had such a problem doing this task but it seemed a pretty small thing for him to make such a major power play over. I am expecting Martin to visit my office today to place the temporary tag on my car. I told him yesterday that I could not recommend Audi Gwinnett because of the disappointing follow through on the sale. It is terribly unfair for the salesman and the rest of the dealership to suffer from a bad review because of the actions (or inactions) of a particular employee, especially over something that is just not a big issue. Jay Clowers must be very comfortable with his job security to so blatantly refuse such a simple task. It was so much fun to get the car that I had been searching for and I will not allow the actions of Jay to tarnish my pleasure of driving my new wheels. However, until he is able to properly perform his job duties in a timely manner, I must call this dealer a "do not recommend".

rthack

16 de feb. de 2013

Jason was great to work with and made our car buying experience very easy. We live out of town and Jason worked with us over the phone during the process so all we had to do was drive to the dealership and pick up the car. This made things simple and stress free. My wife and I would recommend Jason to anyone in the market for a new car.

lljones1317

1 de feb. de 2013

My experience with the dealer did not start out well but it ended on a very positive note thanks to Martin Poston. Stacey Settle was the first person I met and he quickly informed me that the dealer would not accept an offer I presented on the spot. Stacey quickly wrote us off but stated he would call us in March or April when it was clear that we were looking to purchase before that time. I would not recommend any of my friends to this guy.Martin Poston did an outstanding job and redeemed our faith in the dealer. He was very friendly and courteous. He kept me informed of the transaction and even stated he would drive over 100 miles to have us signed the purchasing agreement. Martin stayed in constant contact with us as we were driving to the dealership. Martin was the reason we bought our vehicle. I would recommend this salesman to all my friends.Jay Clowers, great customer service and very friendly. Overall good guy.Even though our experience did not start out well I would still recommend this dealership. One person should not ruin the reputation of a company.

lljones

1 de feb. de 2013

My experience with the dealer did not start out well but it ended on a very positive note thanks to Martin Poston. Stacey Settle was the first person I met and he quickly informed me that the dealer would not accept an offer I presented on the spot. Stacey quickly wrote us off but stated he would call us in March or April when it was clear that we were looking to purchase before that time. I would not recommend any of my friends to this guy. Martin Poston did an outstanding job and redeemed our faith in the dealer. He was very friendly and courteous. He kept me informed of the transaction and even stated he would drive over 100 miles to have us signed the purchasing agreement. Martin stayed in constant contact with us as we were driving to the dealership. Martin was the reason we bought our vehicle. I would recommend this salesman to all my friends. Jay Clowers, great customer service and very friendly. Overall good guy. Even though our experience did not start out well I would still recommend this dealership. One person should not ruin the reputation of a company.

mkbfrle

14 de ene. de 2013

I have been in the research stage for purchasing a new Audi A7 since this past summer and upon review of the Audi Certified Pre-owned Program I decided to open my search for a CPO A7. As you can expect there is a limited number of A7s based on high demand and recent model release not to mention the glowing reviews as the vehicle takes down all comers in head-to-head tests (sorry MB C550 and BMW 640 Gran Coupe). So there I was searching for a CPO that meet my specific reqts at the end of the year. As mentioned inventory was so limited I had to open my search to 350 miles from my location. I came across a CPO A7 at Gwinnett Audi on 30 December 2012 and made an online inquiry as to the availability and options that the vehicle had through the Gwinnett Audi website. I was contacted both via email and phone the next day by both the Sales Manager, Luka Vujnovic and a Sales Representative, Larry Berger. Both provided details on both new and CPO A7s in stock and they both let me know that they would be open on News Years Day should I be interested in driving the A7 I researched and inquired about. Now I had to convince my wife to jump in a car on a dreary News Years Day to drive the 5 1/2 hours to Gwinnett Audi to look at a car (not her favorite thing to do even on a good day). I let Larry know at a 7:30 pm New Years Eve that I would see him around 11:00 the next day. Upon arrival Larry met us at the dealership and we test drove two A7s. My wife and I settled on an A7 Prestige and went to work on the deal. Both Larry and Luka worked with me to close the deal. The combination of Larry's knowledge of the product and Luka's forthcoming approach to the negotiations won the day and I purchased the vehicle. Even though I had driven 5 1/2 hours I was never pressured and could have certainly left the dealer without purchasing the vehicle. The professionalism and approach to the buyer exhibited by both Larry and Luka made my decision easier and I would recommend Gwinnett Audi, specifically the sales team, to any one looking to by an Audi in the Atlanta area or from out of state. I couldn't be more pleased with my purchase of an extraordinary car and my total buying experience.

mbishop

14 de ene. de 2013

I have been in the research stage for purchasing a new Audi A7 since this past summer and upon review of the Audi Certified Pre-owned Program I decided to open my search for a CPO A7. As you can expect there is a limited number of A7s based on high demand and recent model release not to mention the glowing reviews as the vehicle takes down all comers in head-to-head tests (sorry MB C550 and BMW 640 Gran Coupe). So there I was searching for a CPO that meet my specific reqts at the end of the year. As mentioned inventory was so limited I had to open my search to 350 miles from my location. I came across a CPO A7 at Gwinnett Audi on 30 December 2012 and made an online inquiry as to the availability and options that the vehicle had through the Gwinnett Audi website. I was contacted both via email and phone the next day by both the Sales Manager, Luka Vujnovic and a Sales Representative, Larry Berger. Both provided details on both new and CPO A7s in stock and they both let me know that they would be open on News Years Day should I be interested in driving the A7 I researched and inquired about. Now I had to convince my wife to jump in a car on a dreary News Years Day to drive the 5 1/2 hours to Gwinnett Audi to look at a car (not her favorite thing to do even on a good day). I let Larry know at a 7:30 pm New Years Eve that I would see him around 11:00 the next day. Upon arrival Larry met us at the dealership and we test drove two A7s. My wife and I settled on an A7 Prestige and went to work on the deal. Both Larry and Luka worked with me to close the deal. The combination of Larry's knowledge of the product and Luka's forthcoming approach to the negotiations won the day and I purchased the vehicle. Even though I had driven 5 1/2 hours I was never pressured and could have certainly left the dealer without purchasing the vehicle. The professionalism and approach to the buyer exhibited by both Larry and Luka made my decision easier and I would recommend Gwinnett Audi, specifically the sales team, to any one looking to by an Audi in the Atlanta area or from out of state. I couldn't be more pleased with my purchase of an extraordinary car and my total buying experience.

wpang78

4 de dic. de 2012

Larry made the overall process as smooth as possible and it was a pleasant experience! After the deal was complete, Larry was well informed of all the technology and features of the product and explained them thoroughly.

Bill Bryan

19 de nov. de 2012

Our recent visit to Gwinnett Audi was a great experience. We really enjoyed working with Larry Berger on the purchase of the new Audi Q7. He was straight forward and did not reflect any pressure during the visit. Once we finalized the deal, he took additional quality time to review the outstanding features on the vehicle and I was amazed with his product knowledge. This is the second Audi, we have purchased from Gwinnett Audi and we continue to give them high marks for professional salesmanship and service.

corgipaws

6 de nov. de 2012

Larry was very friendly, laid back, honest, and generally a joy to do business with when purchasing my new Audi. He went the extra mile to get me a great deal on my lovely A3 TDI. I couldn't have asked for a much better experience buying from a dealer!

ew.burrell

24 de sep. de 2012

First time for me and my wife visiting Gwinnett Audi. They had great pre-owned inventory viewable on-line and great responsiveness to any form of communication you desire.My salesman, Larry Berger, responded to an on-line inquiry of mine, as I was about 2 hours away and wanted to coordinate a test drive for a pre-owned Q7.Larry's knowledgeable and no-pressure sales approach made for a wondeful experience. We drove from SC that afternoon, bought the car that evening, and the staff helped to entertain the kids during the wait time!My wife feels much more comfortable working with this dealership than our local, mostly for customer service reasons, expanded inventory, and the "non-snoody" atmosphere if I can make up a term. I look forward to doing more business with these folks at Gwinnett Audi again in the future.

KTL1

6 de sep. de 2012

Curtis Wilson of Rick Case Hyundai is a knowledgeable, friendly and energetic sales person that helped my husband and I feel completely comfortable and confident that we were making the right decision in the lease of his new Audi A4. I can't say enough about his ability to listen to our needs and find the right car and financing terms for us. With Curtis you can rest assured, that once the deal is done he will continue to follow up with you to see if you have any questions or concerns after you've gotten used to the car. The overall experience with Curtis Wilson was top notch.I'd also like to thank Stacey Settle of Gwinnet Audi who assisted us with his Audi product knowledge and making sure that we knew all of the great features of the A4. He is certainly an expert in his field.Dan Praznik, general manager at Gwinnet Audi, helped us close the deal and was able to educate us on the lease terms which was a huge help.I'd recommend Curtis, Stacey and Dan to anyone looking for a great car buying experience and service that continues after the deal is done.

jshaftel

4 de sep. de 2012

Larry was very knowledgable on the product, friendly and went the extra mile to be sure were happy with the car... and we are. Thanks Larry.

KRye1963

21 de ago. de 2012

My first AUDI and first experience with an Audi dealer. My experience was excellent overall. I personally dislike buying a car from a dealer because of negative past experiences, but this time was different. Larrry was a pleasure to deal with-very personable and knowledgeable, and no hardball sales tactics. It also helped that the car sold itself! I also feel like I got a fair deal on the car.I'm looking forward to experiencing this dealer's service down the road, and hopefully many more years driving an Audi.

Ermoram

12 de abr. de 2012

Very pleased with the purchase, this dealer met all expectations. The salesman Robert Wallace passionate about the Audi brand, patiently spent hours helping me in the decision process, very knowledgeable about the market and clear to the point.... At the end, the Q5 was the right choice for me, after test driving almost the entire fleet! Robert was courteous and followed threw well after the sale, coordinating the trade in and the delivery of the Q5. Employees make or break companies..... I will be back!

ATL Hiker

28 de feb. de 2012

We bought a new 2012 A6 from Larry Berger at Gwinnett Audi, after working briefly with another dealership (who pushed us to order rather than arrange to trade a car with another dealer). Larry and his team were aggressive about finding the car we wanted in the U.S. (so we didn't have to order it) and the other dealer wasn't. Happy with the deal - they meet Consumer Reports and USAA pricing. Excellent service in terms of delivering when promised even though they had to do extra work to get this done. No hard sell at the end, e.g., extended warranty. It will be offered, but you can decline. Overall, a good experience and we love the car.

TimBrooks

22 de feb. de 2012

I was in and out in no time and the staff thouroughly explained the service that was performed. I will definitely continue to use Gwinnett Audi for all my future purchases and services

Kylemoniz

1 de feb. de 2012

I will first start off and say my sales rep was very friendly. The GM Dan Presnick seemed to be very short and unwilling to work with me. I got the feeling that I was unimportant due to only looking at a A3 instead of a more expensive model. Every dealership around the area was willing to put 2k more into my trade! My recomendation - Shop around before going to buy here.

Pennie

1 de feb. de 2012

I worked with 2 sales associates at Gwinnett Audi during my initial car search. The first associate was extremely helpful in the beginning but fell off in the end and even failed to acknowledge or speak to me the last time he saw me in the showroom. The second associate was extremely lackluster and noncommittal (probably due to the fact I had already started working with the first associate before and he didn't see the benefit in going out of his way). He even had a slight, condescending attitude when he spoke with me. I was not impressed. Needless to say, I ended up purchasing my Audi at another well-known dealership with locations all over the city and country. The process was much easier, and the associates were consistent from beginning to end. Lesson learned!

bllbllrd

10 de ene. de 2012

Dealership did a fine job UP UNTIL THE POINT WHERE THEY HAD MY CHECK IN HAND. At that point everything ended. I traveled to Georgia from SC because of the price difference and because the dealership assured me that this would not be a problem and that they would get the tags for me. On the day of purchase, I was assured that the check would be cashed the very next day and the tag process would begin. However, two weeks after purchase I was contacted to verify that I had sufficient funds in my account before the dealership cashed the check. They had sat on the check for two weeks! Then the dealership had the check returned because they had endorsed it improperly. Another delay. My one-month temporary tags expired after 30 days with no permanent tags. The dealership NEVER initiated contact with me about the status. Calls and emails to the dealership were not always answered. The general manager (Dan Praznik) has NEVER responded to my emails. The dealership has NEVER offered to send me another temporary tag. As of today, my new Audi has been sitting in my garage, undriven and without tags for 32 days. The dealership promised to give me a status update yesterday, 9 January 2012. No call. I would NEVER RECOMMEND this dealership.

hondaowner2222

5 de dic. de 2011

You cannot trust this dealer to treat you fairly and honestly. I was the victim of a deceptive business practice. I drove from Knoxville to Atlanta after I was told by Byron that they would honor the price listed on the website. When I got there, they denied that the vehicle had been listed for that price, which was a flat out lie.

tracedog216

26 de oct. de 2011

Will was great to work with! There wasn't a question about the car that he couldn't answer - it was apparent that he was extremely knowledgeable. Also, when F&I took longer than expected (AND I had a fussy baby with me) he offered to go ahead and get us out of there and he'd come by the next week to demo the car with me. I really enjoyed my experience with Gwinnett Audi and would buy there again.

nautica44audi

14 de oct. de 2011

One of my best experience of buying new car in the last 40 years. Larry and the dealership management/staff understood my needs from the very beginning and, expedited this process with professional skills. Thank you Larry. Thank you Gwinnett Audi, see you soon!

cnr22powell

9 de oct. de 2011

My experience at Gwinnett Audi was fantastic, Larry and Carl helped me find the car I wanted at a more than reasonable price. Larry was very friendly and knowledgeable, I will definitely be coming back to Gwinnett Audi for my next vehicle.

danihynes

25 de sep. de 2011

Larry Berger was sheer, understated genius. He was a joy to work with, and he was exceedingly kind and patient in his explanations of how my new-to-me Audi (2010) A-6 works. He is a great combination of professional, friendly, courteous, knowledgeable, and approachable. Abe was attentive, and although it was relatively late in the evening, and he stayed late, as did Larry, to ensure the sale of this vehicle, AND his printer was not acting right, he continued to be attentive to detail and courteous. Also, I forgot some things that are personal to me -- thought I got them all, but I didn't realize until I got home. Larry got my e-mail, and within minutes had those things, in hand, and was going to get them mailed to me. Above and beyond.....

neverfollow-rs4

25 de sep. de 2011

Walked into the dealership with intensions to get a new A4. After test driving few cars I got a basic A4 FWD (lease). Right after finishing the deal I asked if I could get another car based on my credit and they say I could. I told them I would come back in few days and talk to them about getting another car. First deal was done by Dan and everything seemed to go fine. Minerva was the salesperson and she was clueless about the cars. I've been driving Audi's for 10 years, I know a lot about cars and she was reading the window sticker while I was driving the car and telling me about power seats, power door locks, pretty much useless information. Anyway, few days later I came back to the dealership to buy a second A4 and trade my truck for it. Dan was on vacation so this deal was done by Claud. The deal went pretty smooth and I was glad that everything worked out great. One week later I get a call from Minerva telling me to call Claud, I asked why couldn't he call me and what does he need to talk to me about but she didn't know. So I called Claud and he asked about another car that I have a current loan for ($5K) and he told me that Audi wouldn't do both deals unless I trade in my Mazda as well but to give him another day to see what he can do. I was very surprised since I've had the cars for almost two weeks and now they are telling me that there are problems. The next day I called back and he told me that he can't do the deals and that I would have to give them the Mazda that I have. I got pretty angry and told them that I was returning both cars and Claud said thats fine. When I brought the cars back I spoke to Dan (General Manager) and I explained him everything what happened while he was gone and he seemed upset that I was told to return both cars (apparently there was no communication between Dan and Claud at all, the part that was not clear to me is why would you call me if you don't have definite information instead of assuming and guessing) he stepped out and talked to Claud and then came back in to see if he could convince me to keep the cars. He told me that he could do the deal for the first car the following day and to give him few days and that the second deal would be done as well without additional car. I told him that with all the issues I went thru with his personnel I didn't want to deal with the dealership anymore. Minerva even told me to keep the cars and do it for her as if I cared about her or her commission more than a good deal for me and no problems or issue while going thru the deal. Even though Dan tried to fix the damage that was done I would not recommend this dealership because of unprofessionalism and especially about Claud's rudeness and Minerva's lack of knowledge about cars and extreme typical sales person tactics. I was told that I was going to receive a refund within few days but it was 3 weeks and I was not getting my money back and nobody would call me back. Luckily I put the down payment on American Express and I received my money back. Don't go to this dealership.

Matt Morris

21 de sep. de 2011

This was my first time at buying a luxury car. My experience in purchasing the car (a 2012 Audi A4 from Gwinnett Audi, 3150 Satellite Blvd, Duluth) was a most pleasant one. The salesman I dealt with at the dealership was Larry Berger. He did an outstanding job of informing me about all aspects of the sale, accompanying me on test dirives of three vehicles, describing all features and options of the Audis I test-drove. He also dealt squarely with me, answering all questions related to pricing, warranties, service, etc., in an open and aboveboard manner. I was talking to several dealerships at this juncture of the purchasing process. Gwinett Audi and Larry Burger were the only ones who "talked straight" with me. The people at some of the other dealerships really gave me the "run-around" with a lot of B.S.--the cliche experience of everything you want to avoid in buying a car. My experience with Gwinnett Audi--and especially with Larry Berger--was an exceptionally pleasant one. I highly recommend them to anyone searching for a new Audi. I rate their service as OUTSTANDING!

janesale

21 de sep. de 2011

I recently purchased a new Q5 from Larry Berger. There was no pressure and Larry took the time to show me all the options and explain the electronics. Since Q5's are in relatively short supply, Larry worked hard to find the right car (color, options) for me at a very fair price. I would recommend this dealership and tell them to ask for Larry for a great experience with a positive outcome.

chrislawton

12 de sep. de 2011

I hate buying cars, more specifically the process itself but, Larry made the purchasing experience so much nicer that other sales people have dealt with in the past, he was a pleasure to do business with and I would recommend to my friends and colleagues.

charlie

6 de sep. de 2011

Larry Berger was very cordial and knows his product. I drove from Birmingham, AL to purchase a new A7.They did not have one with the exact equipment and color I wanted. Karl found 2 in just a few minutes in another state. He and Larry worked a deal for me very quickly and the car was in Atlanta the next day. Good experience--friendly staff-would certainly go back to see Larry and Gwinnett Audi again.

totbrick

26 de ago. de 2011

I purchased the 2008 A4 Audi for my wife after viewing it on cars.com. Larry Berger was extremely helpful and very knowledgeable. So good, that I bought and had it shipped to Nashville without ever traveling to Atlanta. Awesome car and awesome experience. Have already recommended Gwinnett to friends.

sdcastellucci

19 de ago. de 2011

Excellent service with very attentive staff. Larry was great and would recommend this Audi dealership to anyone looking for either a new or used car. Thanks.

usedcarbuyer123123

13 de ago. de 2011

Robert Wallace was very responsive and easy to deal with. I was not aware that "internet price" on used vehicles was not negotiable, but I believe I got a fair price. Very happy with the vehicle and the purchase experience with Gwinnett Audi. Purchased 2009 Mercedes R350.

abcdfulton

26 de jul. de 2011

Excellent experience - would shop there again and recommend to others!! Stacey was a great salesperson who made sure we were well taken care of - great follow up too.

gianconstantine

26 de jul. de 2011

Doug was very helpful and very responsive throughout the whole process of purchasing my Q5. He was very diligent in getting answers to all of my questions. I would recommend him to anyone interested in purchasing a new Audi. Dan (General Manager) and Claud (Finance) were both equally wonderful in the process. Everyone was very accommodating and avoided pressuring on the sale. They did everything to get me what I wanted, and it is greatly appreciated.

rgoldsmith

25 de jul. de 2011

I went to two other Audi dealers and by far Larry Berger followed up properly and professionally. The entire experience was painless and positive. Larry did a good job of listening and understanding my situation.

fiberguy

22 de jul. de 2011

It was a pleasure to deal with Will and he got me the price that I was looking for. He explained the car functions very thoroughly during the sale and after the sale. This is my second Audi from Gwinnett Audi and I have been very pleased both times.

southcac

18 de jul. de 2011

This was my first experience purchasing an Audi. I must say that it was an experience I will never forget. Mr. Larry Berger took excellent care of me and my needs. He was there from the moment I decided to take a look at an Audi until the moment I walked away with keys in hand. He was extremely patience and really cared about me. I will make it a point to deal with Larry over the others anytime. Thanks Larry for a great job getting me behind MY AUDI!

icressy

16 de jul. de 2011

This was the first time that I had bought a car from 1000 miles away. Larry was the best sales person that I have ever dealt with. He was honest and courteous ensuring that I was informed throughout the whole process. It was a very fast and amazing transaction and I believe that Larry Berger was the guy that made that happen - thanks Larry - will come back to buy the next one (an R8 !! hopefully). Appreciate all you did for me getting my S4. Thanks.

shelbyc08

9 de jul. de 2011

Originally, I went to this dealership with the intention of just looking at Audi as a possibility for my future vehicle purchase, but after meeting with Robert Wallace, test driving the vehicles, and working with the excellent finance team at Gwinnett Audi, I left with a brand new vehicle that I absolutely love! They were extremely courteous throughout the purchase process and gave me excellent value on my trade. After my purchase, I received courteous follow-up calls from the dealership owner, the service manager, and my sales representative, Robert. I am thoroughly pleased with my experience and my new Audi.

mrshimntnce2u

9 de jul. de 2011

Robert was great to work with. He was very detailed when answering my questions (I had a ton to ask) and if he wasn't available when I called, he called me back everytime within minutes. The managers were also really nice to work with and helped make my buying experience a great one. This is our second Audi we have bought from Gwinette Audi and it won't be our last!!!

cfore44

9 de jul. de 2011

In the past I bought several cars (mostly Audi) from Will Evans and I am working with him for new car lease when my current lease expires. He has been extremely helpful and always pleasant to work with.

JefferyRyans

9 de jul. de 2011

I was so fortunate or should I say blessed to have selected this dealership (Gwinnett Audi) to purchase my vehicle. The experience was truly professional and I felt very comfortable with Doug Bassette, the salesman, as well as Claud, the finance manager. I liked Doug's style of not being pushy and allowing me to focus on the car and making my own decision. I will continue to highly recommend these two gentlemen to my friends who are in the need of purchasing an automobile. I know often times people take the time to complain, however, I wanted to make sure I give credit where credit is due when such a positive experience as this one happens. This dealership is truly to be commended for their customer-centric focused!Feel free to contact me at any time I could be of service or a testimony to the quality of service I received at Gwinnett Audi.Jeffery Ryans404.455.2720

jaybird12345

9 de jul. de 2011

Will was real easy to work with!! He was friendly and was not like your "typical" car salesman.. We worked the deal through emails and over the phone and when it was all said and done, he was able to get me exactly what I was looking for in terms of pymt and rate. I would highly recommend him...

jhumphries69

5 de jul. de 2011

I found listings from Gwinnett Audi when searching AutoTrader.com while researching used cars. Larry Berger spoke to me on the phone and was very helpful, informative, and patient. When I finally made it to the dealer (a week later before I could get there), Larry was very nice and professional and also quite helpful and knowledgeable even though I wasn't buying a new Audi (I was buying a used vehicle). The rest of the staff were also helpful and professional. We came to an agreement that was more than fair in terms of both the sale price of the vehicle I bought as well as the trade-in amount for the car I was letting go. The rest of the process was pleasant and fairly quick (got out in about 2 hours - faster than my past two car-buying experiences).

shantgharibian

23 de jun. de 2011

Larry Berger provided me with outstanding customer service and follow-up!This was an out-of-state vehicle purchase, the transaction was processed very smoothly, as if in-person.Excellent follow-up from Larry and his support staff!I highly recommend that you call Larry for your next vehicle purchase!

naterjet

13 de jun. de 2011

Robert Wallace was awesome. Helped me w/ a used Toyota Camry Hybrid. Very low pressure, very knowledgeable, didn't pretend he knew everything, but still went and found the answer to questions he didn't know. I had negotiated for them to repair a dent in the side of the car and when I stopped by to drop off the car today, Robert offered to drive me back to my office himself! Best customer service I've ever received from a car dealership! I would recommend to all friends and family. If you're smart, you'll ask for Robert.Finance department was very helpful (finance manager helped me get over $700 back from an extended warranty that was on my trade in). I'll be back!

dcappadonia

7 de jun. de 2011

It was an excellent buying experience at Gwinnett Audi. Robert Wallace, the sales person, provided a wealth of information about the cars and took me on several test rides. The rides were pretty long, and definitely enough to get a good feel for the cars. Robert spent a lot of time with me and also was able to get the price to where I needed it. I would buy another car there any time, and would recommend this dealership.

Angellia Moore

6 de jun. de 2011

Customer Service is very important to me. The representatives/sales associates provided excellent service from the time I walked in until the time I left. Minerva listened to my purpose for being there and what I was looking for. Immediately, the Sales Manager came over and introduced himself and provided me with business cards for future referencing. I was overwhelmed by the customer service. That same customer attention, appreciation, and service continued until I left four hours later, with a brand new Audi A5 Cabriolet.

christywright

4 de jun. de 2011

My husband and I drove 4 hours in order to purchase my new audi. Upon our arrival we were greeted by staff immediately. It was a very welcoming and comfortable atmosphere. We then was introduced to Robert Wallace who made this a pleasant buying experience. We test drove a couple of used audi's and Robert Wallace was very knowledable about the vehicles. Although I had made my mind up about purchasing a new audi Robert did not pressure us in purchasing one that we did not want. Robert was interested in getting to know us during the whole experience, from the test driving to signing the purchase agreement. Even after our purchase he took his time and showed us every feature on the audi and let us know how everything worked. I would definetly recommend Gwinnett Audi to friends and family and I will tell them to ask for Robert Wallace for a great warm welcoming experience.

andrewwvu3086

11 de may. de 2011

If this dosen't make you want to buy a car at Gwinette Audi from Larry Berger and the staff at Gwinette Audi than you don't value customer service and a pleasent car buying experience. I just bought my 2nd car from Larry and Gwinette Audi in 6 weeks. Both times I dealt with the staff at Gwinette Audi they were professional and worked too come up with a deal that worked for both parties. Larry is phonomenial at what he does and dosen't pressure you into anything your not interstead in. On the finance side Claude might look like a scary individual to deal with but inside their's a true genuine kindness to make you want to leave a happy customer. The two managers Karl and Dan are on top of their game and always seem to know what's going on. I have never felt better about buying a car and thank you to Larry and Team for making me leave a happy customer. I will be back hopefully not in 6 weeks:)!!!!!!!!!!!

jlewlolo

2 de may. de 2011

We purchased our 2011 Audi Q5 from Larry Berger at Gwinnett Audi in Duluth Georgia. The entire experience was very good. Larry was a professional throughout the entire process. This is our second Audi, and we love them. We knew what we wanted, and Larry understood that and did not try and push us to buy things that we did not want. We did go to another Atlanta area dealer, and the salesperson treated us in a demeaning way that both my wife and I found insulting. Larry, on the other hand, listened to what we wanted and helped us to find it. Gwinett Audi is lucky to have him on staff.

Novik

19 de abr. de 2011

My whole experience was completely amazing. Not only did I get the car of my dream but the customer service was off the wall great. I would recommend everyone to come here. At first, me and my husband was nervous because we didn't want to get pushed or rushed into buying, but it was the opposite. I will most defiantly come back in the future.

oscarlett

11 de abr. de 2011

My service experience with Gwinnett Audi was great. I was given a good/fair deal right away and felt comfortable with the staff (never any pressure). I was also able to trade in my car for a good price too. I would recommend this dealership to my friends and family. So far so good. Thanks Audi!

casthely

5 de abr. de 2011

All I can say is outstanding.If you want to meet a straight forward and to the point salesman that intimately knows every detail of the automobile, then Robert Wallace is your man. He is very patient and reassuring. When I switched from my very beloved BMW X3 to the new Audi Q5, I was very nervous and apprehensive. I had never driven an Audi before and was not familiar with the drive or mechanics. The first time I went to visit the dealership was entirely by accident. I thought it was a "prewoned" dealership lot and I walked into the parking lot to approach a Q7- just to look at numbers. Robert called out "Hey" and that was it. He was extremely professional, gentle hearted and non aggressive. He got me in the Q5 within 5 minutes for my test drive. He was very passionate and interested in the Audi product and that showed through his knowledge base and explanations.I would not only recommend my family and co-workers to this dealership, but plan on driving back up from Florida to find Robert to purchase my next vehicle in several years. In addition, the finance and general manager people were nice too. They were honest negotiators and told it how it was which I appreciated.Great buying experience with "no pressure".

David.Barber84

4 de abr. de 2011

HORRIBLE SERVICE DEPARTMENT!!!!I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need to be done. I called Steven in the service department and asked for a full inspection. When I mentioned that my check engine light was on, that was the only point they wanted to focus on. I had 6 distinct problems that I had concerns about. Steven assured me that they would look over the vehicle.I got to the service department at my appointment time. I was told it would take an hour or two. After sitting in the waiting room (without being offered as much as a water) for almost 3 hours, the inspection was complete. I went outside to discuss the problems, not only did they not address 4 of my concerns, they didn't even do the complimentary wash. They charged me 127 for this inspection. I asked Steven before signing the form about a noise that continued to occur and he advised me that the service technicians went over the car and that it was not a problem.I drove home. Not only did the turn signal still cut out at 5 seconds, but the vehicle made an awful noise when the AC turned on. When I got home I opened the engine compartment to look around. Stuck in the front fan assembly was a 14" BY 2" WIDE STRIP OF RUBBER! This could not have possibly been missed had an inspection been done on my vehicle.I contacted the dealership and they advised me that they did in fact hook the car up to a computer for a test, but that's not what I asked for. I wanted to know the shape of my engine, my belts, my hoses, i wanted a full engine inspection and that's what I asked for over and over, but not what I received. I also asked that if they had hooked my car to their computer, how could they have not found the problem with the turn signal. 30 seconds on Google and a $50 part later I fixed the turn signal myself, but the "Certified Technicians" at this dealership couldn't find the problem. The service technicians replied over until I asked for a refund for the service. Then they went completely unresponsive.In Summary, DO NOT EVER TAKE YOUR VEHICLE TO RICK CASE DEALERSHIPS FOR SERVICE! Unless you just have tons of money to do whatever they want, don't even bother. I am placing complaints with the BBB and with state attorney general. If I could give this service a negative I would.SERVICE SHOPPERS BEWARE!

lhanko

31 de mar. de 2011

Pricing is what appealed to us most. Searched all Audi dealers in neighboring states, no one else was even close. Great internet pricing which provided a no haggle experience. Prefer to purchase a vehicle this way. Would recommend Gwinnett to friends or family.

andrewwvu09

31 de mar. de 2011

I had the opportunity to work with Larry a sales rep at Gwinnett Audi in Atlanta, Ga. Walking into any dealership as a first time buyer can be a bit nerve racking experience, having had visited several dealerships in the region, I figured I would try one more as some of the cars they listed online caught my attention, and the 20 minute drive wasn't the end of the world. The first time I walked into Gwinnett Audi I was greeted my a warm receptionist that informed me she would find me a sales representative too help me. Larry Berger walked up right away and greeted me with a smile and a friendly handshake. We talked about what I wanted to do, whether new or used, model, etc. Larry presented several options and we talked for roughly an hour. Being a sales representative myself I never instantly buy and that next day I was leaving on a cross-country trip so I wasn't in a rush. Larry ended our conversation with inviting me back and advised me he looked forward to possibly doing business. After I returned to Atlanta I visited Nalley Audi and Jim Ellis as I had made up my mind I wanted to purchase an Audi. Walking into Nalley was a nightmare, granted the salesman were knowledgeable, the two I worked with had awful personalities. The first one asked me if I could afford an Audi, I know I am only 24 but I have a college degree from a flagship university and the last time I checked had a great job and still do, I was really turned off and I felt like they didn't care at all so I didn't either. My next trip was to Jim Ellis which was the worst experience I HAVE EVER HAD IN MY LIFE, the salesman I spoke with had the brain capacity of a 5 year oldevery question I asked he studdered and told me he would be right back, he kept pressing the lease issue and I told him I wasn't leasing a car, he continued to press the lease issue, I told him to have a great day and promised myself I would never visit Jim Ellis's nightmare palace ever again. The next day I woke up and decided it was time to make a decision and got dressed and decided of any sales rep I met along the process, that Larry Berger made me feel the most comftorable when I worked with him and made me feel confident about an Audi purchase. It was funny because the only call I got from Larry was five minutes before I pulled in asking me how my trip was and if I was still considering Audi, I advised him I would be there in five minutes. When I arrived we negotiated and worked out a deal for my new A4 pre-owned, not only do I love the car but the experience of working with Larry and the team at Gwinnett Audi reassured me that honest sales people do exist and that buying a car can be a pleasant experience. I know that in a few years when I am ready to buy again that working with Larry Berger will me a must and anyone entertaining the idea of buying an Audi, just one tip do it and do it from Larry Berger and team at Gwinnett Audi. Thank You,Andrew Novick

joackim

31 de mar. de 2011

Robert Wallace is Great. He assisted me all throughout my process. He always did what he said, he always answered my questions straight up. So much more to say... He introduced me to the rest of the employees at Gwinnett Audi and they always make me feel so welcome every time I walk through those doors. They priced their cars fairly and gave me great discounts. Very friendly employees at Gwinnett Audi. Great dealership overall, always a pleasure to go there and I recommend it to everyone looking to buy a new or used vehicle.

drjbro

31 de mar. de 2011

Robert was very helpful in getting me the exact vehicle I wanted. I was having a tough time with other local Audi dealerships and Robert was the only sales rep who was able to get the job done. In fact, he ordered me the exact vehicle I wanted from the Audi factory and kept me up to date throughout the process. I would definitely use him again for my next Audi.

Stephanhunt1

30 de mar. de 2011

Kevin Daniels was great and has continued to make our new A6 experience great. He along with the sales/general manager showed the perfect amount of willingness to deal without coming across as aggressive. Kevin asked intuitive questions which helped us decide that this was the right vehicle for our family. The experience was top notch and I am in the car business. I would recommend the dealership and individuals to family and friends.

blessed4ever

30 de mar. de 2011

Fortunately for me I know the exact vehicle I wanted to purchase my, as such my specific task was finding the perfect most affordable luxury vehicle in my price range. Believe me when I say that I tried several other large dealerships that had the same make and model I was seeking. However, after visiting their dealerships, numerous telephone conversations, and hours comparison shopping on the internet it was clear that Rick Case Audi had the better prize vehicle. Well, to my surprise on my way to Rick Case Audi to claim my prized vehicle it was sold while I was driving to the dealership. The sales representative Kedron Montgomery did all that he could to call me to prevent this from happening yet, was unable to reach me. I was devastated and refused to purchase anything other then the specific make and model I wanted. One week later I received a telephone call from Kedron Montgomery informing me that they found another vehicle and this one was a way better vehicle fully loaded at an unbelievable price.

MBridges

30 de mar. de 2011

I saw a vehicle I was interested in on the internet. Called Gwinnett Audi for info and liked what I heard. Met with Larry Berger the next day and the rest is history. I could not have been treated better and I love the car. Larry pulled my deal together while he was at a car show and met with me later that evening to complete the deal. Best purchasing experience I have ever had.

tbrawner

29 de mar. de 2011

Kedron was Great!!! He was very informative about the features and warranties offered at Gwinnett Audi. I love the back-up camera feature and day-time LED lights. The 10-year 100,000 mile warranty was unbelievable!! He was able to give me a comparison between competitors. He was a pleasant person to work with. The overall atmosphere of the dealership was relaxing and friendly! I would recommend this dealership to all my family and friends.

turdsandwich101

28 de mar. de 2011

Robert was the best salesman I have dealt with in a long time. He was not pushy by any means and was very informative of the vehicle I was purchasing.Personally I wish all salesman were of his caliber. Throughout the entire process Robert was helpful and cordial. I highly recommend him and the entire staff that I dealt with at Gwinnett Audi.

jtzen11

28 de mar. de 2011

Mr. Collins was very professional in showing me the cars I was interested. I test drove two cars. He made me feel comfortable and entertained during the whole process. He listened to my comments politely and patiently, and he answered all my questions. He is the kind of sales professional that would make customers happy.

Madhu2011

27 de mar. de 2011

We went in with an Audi supplier certificate but we were pleased to get a deal better than that. Larry took us for a very detailed test drive and explained the intricacies very elaborately. We got the finance deal we wanted and were not pressurized into additional options.

clauster

27 de mar. de 2011

Minerva was very pleasant and professional. She was well versed in how the car operated and patient with our questions. The dealership treated us with respect and was considerate of our time. The negiotations went smooth and they even threw in a few extras. Even though this dealership is not near where we work or live, I would be more inclined to bring my Q5 there for service.

elese82

26 de mar. de 2011

We had a great experience working with Carter looking at the Audi A5. We definitely will return to Gwinnett Audi for our next car purchase. Carter was friendly and understanding as we take the next journey in our lives. We would highly recommend Carter and this dealership.

Neha Amin

26 de mar. de 2011

Byron was exceptional. He made the whole sales process seemless. I would highly recommend this dealership to friends and family. He took his time in explaining the features of the car. He also gave us the opportunity to cutomize our car if we chose too.

pstanfield

23 de mar. de 2011

We found the car over the internet. We went to Gwinnett Audi and Larry showed us the car which we found to be in extremely good condition, low mileage, and certified which was important to us. Larry had great knowledge of Audi's and this car which helped inform us greatly. We were pleased with our visit but did not make an offer that day. We had visited other dealers to see other vehicles. The next day we made an offer which was accepted and we purchased the Audi Cabriolet that evening. Larry's honesty, knowledge,and personality were determining factors in our choosing Gwinnett Audi. We recommend this dealership and salesperson.

davhar11

21 de mar. de 2011

We priced a car on the internet, drove 230 miles to look at the car at the dealership and bought it. Stacey made the transaction simple and spruced the car up for us. Financing was also simple and we were able to finance half the car through the car manufacturer at 3.9%.

Linzhiwang0

19 de mar. de 2011

The overall experience is great. The sales lady Minerva is very friendly, helpful, and easy to talk with. The sales department is willing to work through the whole process with you patiently and thoroughly. With all things considered, gwinnett audi is far better than Jimmy elis in terms of getting what you want at a reasonable price.

epkealoha

19 de mar. de 2011

I was fortunate to have dealt with two great professionals, Larry Berger and Kedron Montgomery. Larry and I "courted" each other via phone when I inquired about a used Audi A3 hatchback that I spotted on the internet. Larry was prompt in finding answers to all of my questions on the vehicle if he did not have them immediately and was diligent on following up and updating me on the vehicle as it progressed through the Gwinnett Audi service rounds to make it "lot-ready" for sale. Kendron and I met at the dealership when I came to test drive the car and was a pure joy; relaxed, knowledgeable and pleasant to work with. He went through all the paperwork with me, listened and eased my mind on any concerns that I had (being a used car I had a few questions) and was very respectful of my time. This was my first Audi experience and both gentlemen made the purchasing experience a delight. Thank you for all you do and continue the wonderful work!epk

bjonesorange

18 de mar. de 2011

I normally don't write reviews but I was compelled to do so after I met Gwinnett Audi's sales person Bob Wallace. He is some character. He is very knowledgeable about cars and makes you wanna purchase every car on the lot. I promised my older son a car for his 18th birthday and when that day comes there is no doubt in my mind Mr. Bob Wallace is who I wanna see! Thank you Bob. See you soon!

rpshuey

17 de mar. de 2011

My experience with Gwinnett Audi has been very positive in every respect. Larry Berger was genuinely friendly and very knowledgeable, answering all of our questions and providing additional insights. He showed us around and introduced us to others at the dealership, making us feel like part of the "family." There was follow-up, but no pressure, making it an altogether pleasant experience. Larry got us some extra perks and continues to be helpful after the purchase. We will be back.

CMcCullough

11 de mar. de 2011

All of the employees, especially Stacey, were very welcoming and friendly without being pushy. They made a few follow-up calls after my first visit and kept constant communication with me after buying the car. They offered me more for my trade-in than other dealerships and I am very happy with my decision!

soaksie

10 de mar. de 2011

The Dealership was quite an experience, I worked with a young mannamed Byron Burris who was a great salesman. He was quite knowledgeableabout the automobiles he selling and exceptionally knowledgeable aboutthe performance of these automobiles.

dan marr

9 de mar. de 2011

Robert did an excellent job of welcoming us to the dealership, even though it was about to close. He was personable and trustworthy. In fact, had it not been for him, I very likely would have left the store without buying a new A5 convertible. He battled on my behalf with the sales manager to arrive at a price and package which was satisfactory.

timnix

8 de mar. de 2011

I am truly satisfied with the way I was treated when I was there to purchase my car. Me and my wife were treated like family! Robert Wallace and the staff there seemed very professional and comfortable explaining every detail of the buying process & went above and beyond to get me the A4 I truly wanted. I really enjoyed my experience at Gwinnett Audi and will definitely return here when I purchase my next vehicle & deal with Mr. Wallace again.

mpsmithjr

8 de mar. de 2011

My experience with the Gwinnett Audi team was very positive especially my interaction with the sales executive. Stacey was very knowledgeable about the S5 purchased and patient while addressing all my questions and concerns. He went above and beyond what most sales executives would be willing to do to assist. If I were to purchase another car tomorrow I would not hesitate to go back to Gwinnett and ask Stacey and the Gwinnett team for their assistance.

wendyblevins

8 de mar. de 2011

Great experience at Gwinnett Audi. I made an internet inquiry and recieved a call from Stacey within hours. Stacey was friendly, not pushy, and made the car buying experience easy. I didn't have to spend all day at the dealership either, in and out within 2 hours once I had picked the car.

eak427

8 de mar. de 2011

This dealership is Awesome! The sales team were very helpful when we were deciding which vehicle to go with!! We got the Q7 and it is amazing!! We highly recommend the Audi and Gwinnett Audi, they are the Best vehicle that we have ever owned!Thank you so much!!

l.goodman

7 de mar. de 2011

this is the 5th car that I have purchased from this dealer in less than 2 years that should tell you something.I feel that the selection is somewhat lacking at times but they have always found me what I wanted in a timely manor.I would like them to be further west in the same town

typeriod

7 de mar. de 2011

I am submitting another review based on my most recent experience with Gwinett Audi. I was under the impression that the "deal" was signed and financed after being turned away and being asked to "return again and pick up my new vehicle". I am very dissapointed that the dealership waited almost 2 weeks to inform me there were issues with finance, after signing all paperwork with an identified lender, letting me drive the car off the lot and then attempting to "schedule an appointment" for my 15,000 mi. service.I now realize that my first review here was submitted per request of the brand manager Minerva, without even securing a final deal! Had I known Gwinnett dealership was this desperate for a sale without following through proper channels, I would have denied their offer to take a 2 week joy ride. I was fine walking off the lot with my paid off trade-in as planned and would have rather saved much wasting time and humiliation.

afjanusz

7 de mar. de 2011

I've worked with Larry Berger on two occasions at Gwinnett Audi and have been thrilled both times. No nonsense and extremely pleasant to work with. Service department is also fantastic and is another great reason to buy a car from Gwinnett Audi. I highly recommend Gwinnett Audi and Larry Berger. Thanks!

rclark999

7 de mar. de 2011

Gwinnett Audi is without a doubt the friendliest and most knowlegable dealership I have ever run across in my search for vehicles. I just came off of a BMW lease and was looking for something new and exiting. I visited every high-end dealership to see what was out there in the luxury class ( Mercedes, BMW, Porche, etc.) The first thing that came to my attention was that most, if not all, of the salespeople I encountered knew very little about thier own product! How can that be?? We are in the middle of a recession so they should have nothing but time to brush up on what they are selling. The only dealership that impressed me was Gwinnett Audi.From the moment I set foot in Gwinnett Audi, Stacey Settle and the rest of the staff made me feel welcome to browse, ask questions, and drive any of cars I had in interest in. Most importantly, Stacey EDUCATED me on the most important aspects of the car I eventually decided on (A8). I challenged him compare various aspects of the Audi to other high-end competitors and Stacey did so without having to run down the competing brands. He just pointed out the positives and how they related to my specific needs. After our discussions, it was a literal "no brainer" for me to buy this particular car and to do business with Stacey and Gwinnett Audi.The sales process was painless and everything was completetly above-board and out in the open (no closed door meetings between salesperson and sales manager...I hate that b.s.). They were even able to save me additional monies by finding a lower finance rate than my local bank told me was possible (same bank...go figure?!).Fast forward to today...the follow-up has been great and I feel like family when I drop by the dealership to ask any questions or to get my car detailed. My wife and I would HIGHLY RECOMMEND doing business with Stacey Settle and Gwinnett Audi!!

Lauros

7 de mar. de 2011

Great! I have purchased over a dozen cars and I really love cars, not the buying process, but Gwinnett Audi took the "YUK" out!. I feel I received the best possible price, without having to haggle and play games, and I also recieved the best treatment, including comparing them to other Audi Dealers. An Audi will sell itself, the staff at Gwinenett just presented me with the one I wanted! (It drives great too!) I would definately purchase from them again and reccommend others to do the same.

woodyjax2

5 de mar. de 2011

I needed a new car and a family friend recommended I contact Larry. He let me walk the lots by myself so there was no pressure. I ended up finding a Hyundai Santa Fe next door at their sister dealershp and we took a test drive and I really liked the car. A couple of days later I decided to pull the trigger, so I had Larry hold the car for me so I could come back Saturday morning. When I arrived at the dealership, the car was sitting out in front and Larry had it washed as we went over to the Hyundai building to complete the paper work. The negotiations were the easiest car purchase I had ever done as I got the financing and price I needed. Larry is very easy going, no pressure sales tactics, and even helped me program the Bluetooth feature in the car before I left the lot. I would highly recommend Larry to all my friends.

jessica.litchfield

5 de mar. de 2011

Robert was an excellent sales associate. He went out of his way to bring me documents that had not been signed, and even came to my work location to do so. He was friendly and knowledgeable about the cars. If he did not know an answer, he found it and got back to me.

shekar

3 de mar. de 2011

Larry is a gentleman to deal with and made the entire sales process an enjoyable one, if you consider car buying ever to be one! Post sales, he made sure that I am taken care of with the Service department who are also easy to work with. Karl the Sales Manager was a pleasure to deal with too. It is rare that you visit a dealership and feel at home and comfortable.

martin barasch

3 de mar. de 2011

I met with Larry Berger salesman. He was very knowledgeable about the car, the accesories, and understood what my needs and concerns were. His friendly attitude and help made the buying a new car experience, almost enjoyable..Thank you Mr Berger. The dealership experience was the best so far in my entire new car buying or leasing over 40 cars in my lifetime so far.

melissamani

2 de mar. de 2011

I went to two different dealerships when I purchased my car to service and price compare. My first visit was to Nalley Audi and it was a horrible experience. I am a woman and I feel like I was treated lke I had no buying power. The sales man tried to push me into purchasing a diesel q7 when I told him I wanted gas. I could go on forever about what a horrible experience I had there, but I won't. I then drove to Gwinette Audi and met Larry. Such a nice man and made me feel so welcome. He listened to me and what I was looking for. He was very professional and was a pleasure to deal with. Karl (the sales manager) was very nice as well. Everyone was like a family there and whenever I came back, it was like they all remembered me. I would definitely recommend anyone to go there as my experience was wonderful!THANK YOU LARRY!

stephbriles

28 de feb. de 2011

Robert was awesome! He was very courteous and listened to what we wanted. He helped us with everything that we needed while we bought the car and has stayed in touch after the purchase to make sure we were still happy and to following up on the chip in the paint that needs to be fixed. We had to be out of the dealership by 3:30pm on Sunday when we bought it and he made sure that we were out of there in time. Thanks again for everything!

TNTKEANE

28 de feb. de 2011

ROBERT WALLACE WAS VERY KNOWLEDGEABLE ABOUT THE AUDI A4. HE HAD A FANTASTIC PERSONALITY. I WAS VERY COMFORTABLE AT THE DELEARSHIP BECAUSE THERE WAS NO PRESSUREAND I FELT LIKE THEY WERE VERY FAIR. I WOULD DEFINITELY RECOMMEND AUDI AND ROBERT TOANYONE IN THE MARKET FOR A NEW CAR.THANKYOU,PATRICIA KEANE

hkboone

28 de feb. de 2011

robert was outstanding..i went by the dealership 5 weeks before i bought the car and left robert my cell number. he was consistent with his followup and when i was ready to buy, he made the experience very professional and friendly. his followup after the sale was even better..he really showed a caring attitude about my whole experience.

afletcher57

27 de feb. de 2011

Robert Wallace was our sales rep and he has been very helpful, very pleasant went out of his way to complete the transaction. I later returned to ask about how was the best way to remove a scratch that was on the car and made me feel like royalty. He told me to bring it back and he would get it taken care of. I have never had such service. I would definitely recommend Robert and your dealership.

Janet Watkins

27 de feb. de 2011

Everyone at Gwinnett Audi is genuinely glad to see you when you walk in the door! Robert Is an exceptional salesman. He hasn't just sold me a car and moved on to the next customer. He goes out of his way to make sure I'm still happy with my car-he even calls on my birthday!

tarnold1

27 de feb. de 2011

I am not one to make hast decisions, but by ride was down and I was in need of a replacement asap. I search the internet and found a beautiful, gently used, fully loaded used car at Gwinnett Audi. I drove 50+ miles to Duluth. Upon arrival, I met Robert Wallace. Of course I was skeptical of the "used car salesman" reputation. To my surprise, Robert was very patient, friendly, and knowledgeable. Robert kept me informed during the entire car purchasing experience. The car was extremely nice and very reasonably priced. Gwinnett Audi worked with me to ensure the car was to my expectations. This car buying experience was top notch and I would definitely recommend this dealership to family and friends.

DeutscheAuto

26 de feb. de 2011

I had just moved to the Atlanta area and one day I happened to stop by Gwinnett Audi, really just out of boredom. I had a fantastic 1994 BMW with 219,000 miles on the clock, so I was getting curious about something newer. While out front, I had just enough alone time to study and zero in on a couple of A4s that I wanted to look at. I had no intention of buying that day, or even in the next couple of months, but a gentleman of the finest caliber named Robert Wallace offered to let me drive one of the cars anyway, without any of the oft-heard-of car sale creepiness.Of course, one drive was all it took. I did go home and mull it over for a couple of days at least but once I decided it was time, the team at Gwinnett Audi, most specifically Robert Wallace, made the process incredibly easy. This was my first vehicle purchase ever, yet all of the paperwork was explained clearly and mercifully quickly. I work for a financial institution and am a fanatic car researcher, so granted I know what details to look for, but I never had to argue or even negotiate as they made a very reasonable deal for me on the first shot. I did not wind up with the first car I drove, but rather an even nicer one that they had received since my first visit.The service department has been very courteous and attentive, though I have to admit I cannot afford all that they offer, but I will still bring the car in for basic needs such as oil changes and of course any warranty items, should they arise. I almost felt like I was in my own office while here, meaning I felt like the folks here were genuinely taking care of their customers and not trying to cheat them. For this reason, I will plan on buying here again and I will send my family and friends here.

Jdmhood

26 de feb. de 2011

I was in the dealership January of 2011 looking for a new 2011 Q5 3.2Premium Plus. Not only were we greeted warmly upon arrival. Robert provided one of the best car buying experience i have had, He truly gave the phase "customer service" a new meaning and raised the bar for everyone else.He has been extremely friendly through the entire car buying experience and even great support after the sale, willing to assist in anyway possible. If he doesn't know the answer to a question, he is very willing to point me at the right direction.The price i paid for my 2011 Q5 3.2 Premium Plus was very reasonable and better then i have been offered at 4 other dealers in the area.I expect to be back for all services and maintenance for my current vehicle and will definitely be back to this dealership for a new vehicle in the future.