Grafika LLC. - Nino Albarracin

6 de jun. de 2021

Extraordinay custumer service. Thank you to Daniel Gomez!

Shina Chase

1 de ago. de 2021

Geoffrey is amazing, he was very transparent and provided me with all the information I needed to make an informed decision. The loaner process was extremely fast. Geoffrey kept me updated throughout the entire process and immediately responded to any questions I had. Truly impressed.

Karen Gayle

28 de jun. de 2021

My experience started when I went in to check out used vehicles. I met Lucas who showed me the perfect vehicle - test drove it and loved it. I then opted to test drive two new vehicles, both were not an option because they were not at my price point; and I was somewhat hesitant about the SUV. I told Lucas I would be in touch about the used vehicle, but later that week he called to say it had been sold. He kept in touch over the next couple weeks via text messaging. I went back to the dealer one Saturday to say I was ready and to see what was available. Lucas was busy, so he had another Sales person assist me. I decided on the Q3 and the color. I had secured financing and got my car valuated but he suggested I go to another place as they would beat all the offers I had received. They did not. So I stopped by later that week to see Lucas to find out if Audi of PP would honor the valuation I did online and they did. Lucas asked if I was ready to complete the purchase if they could make it happen that evening. I did not walk in to make the purchase but he made it happen. At 10:30 that night I walked out with a new car 2021 Q3 - S Line. It was a seamless process. Lucas was patient, extremely informative and he ensured all my belongings from my A4 were transferred to the Q3. When I walked out, I was tired but very pleased with my purchasing experience. Purchasing a car is one of the most stressful experiences one can have and I had no stress throughout the entire process. Lucas is talented and displayed the utmost in professionalism.

Geminys Galvez-Texeira

11 de ago. de 2021

I got notified a few weeks after dropping my vehicle off for an evaporator change that my windshield was broken in the process and it’ll take 7-10 days for it be delivered from Germany, prolonging the service. A few weeks later, the tire on the loaner I was driving blew up while I was on the highway and unfortunately I had to carefully drive across the expressway to get to a safe location. Audi roadside assistance came out and changed the tire. When I arrived at Audi the following day to get the flat fixed I was then told by my service provider that my windshield was on back order and it wouldn’t be another month or two until it arrives. I got another loaner and a few moments later was called and told by Daniel that the wheel on the previous loaner was bent and I’ll have to pay for the damages. Something which I hope you can understand is frustrating since the only reason I was in that predicament was because my vehicle wasn’t ready yet- and not for what I originally dropped it off for but because of the lack of attention to detail that led to you all breaking my windshield. Daniel also went ahead and explained to me that I’ll be given the employee discount and would not have to pay any labor fees as if you all were actually doing me a favor. But the funniest thing of all is now a week later I get a call from Daniel stating my vehicle is ready to be picked up. I thought the windshield we were waiting for was on back order though? Anyway, that is most definitely the last time I will ever go back to your dealership for anything. Not once did anyone ever call me to update me on the status of my vehicle or windshield being on back order. In the Air Force we have 3 core values; integrity first, service before self, and excellence in all we do. You all should take some pointers.

Juan Hidalgo

14 de sep. de 2020

I was told that my vehicle couldn’t get service because it has a rebuilt title when I have done it before