Julissa Weston

4 de ene. de 2016

It was a pleasure to received Jean Carlo's attention. He help me in all serviced procedure and he was too fast in received and returned my car. I'll rated his performance 5 star without any doubt. Thank you and see you in the next maintenance

zury1974

3 de oct. de 2015

FRAUD FROM HOLMANN AUTOMOTIVE GROUPSTAY AWAY FROM THE DEALER AUDI PEMBROKE PINES MIAMI FLI write to tell my horrible experience lived with this dealer.I am the victim of a scam and I leave my testimony because I do not want other people to fall into the same trap and into the hands of these dishonest people and little relevant.About two months ago I brought my car at the dealer AUDI PEMBROKE PINES MIAMI FL for a repair, and from that day began my ordeal .... it was a nightmare !!They kept my car in the dealer for 50 days, after all this time I had to pick up the car without the problem on my car had been solved.They tried from the start to cheat me in every possible way, I was told a lot of lies ....they called me dicedendomi that finally my car was ready well after 50 days and instead the problem was not resolved.They were ordered to pay a large bill of over $ 6000 US dollarswithout providing me with a written estimate before repair and without obtaining my written approval as required by law in florida.My refusal to pay the sum that exceeded $ 1,367 which was the only amount which at most would have to pay because I have authorized in writing in the contract,They were intimidated and I was set taking my first service of replacement machine rental, leaving me to walk with a family and a little girl, and then abused the law referring that would keep my car until I paid the bill of more than $ 6,000 for a repair that I never authorized, all with the aim to force me to pay.I was forced to pay a sum not due of $ 2,500 and forced me to sign a document that does not allow me to take them to court.They were smart, in bad faith, have taken advantage of the fact that I am a foreigner and do not know English well, American law, and the people who could help me in this moment of difficulty.After collecting the car I brought my car at another dealership for an audi diagnoistico and to repair my car and the mechanic who made the diagnosis I certified that my car rather than being repaired had been damaged by mechanical AUDI PEMBROKE PINES MIAMI FL.I went to the dealer AUDI PEMBROKE PINES MIAMI FL to present what I had discovered and they said sorry you signed the document and can no longer deny anything to us and there is no warranty on the work that I had paid. In pain so I have other lavish ordered to leave.What is most serious, the most ugly and I consider shameful and reporting the incident several times to the customer service of Holman Automotive Group and Audi Use that should ensure and monitor the behavior of dealers.By Holman Automotive Group I have not received response,Audi US did nothing to help me indeed has only tried to cover the dealer !!I conclude by recommending it highly to stay away from HOLMANN AUTOMOTIVE GROUP and AUDI PEMBROKE PINES FL MIAMI if you need to buy or repair your car.These people just want to cheat and take your money without giving you anything in return !! STAY AWAY

Fern

14 de abr. de 2015

Excellent customer service! Aylin and all the people are always great. I will keep buying all my vehicles there and will recommend anyone to do the same. Keep up the good work!

Mike

3 de sep. de 2014

My wife and I were looking for an CPO Audi S4 and luckily we came across the perfect one at Audi Pembrooke Pines. We live in Boston so we weren't sure about the purchasing process. We spoke with Frank whom was very informative and helpful. The negotiation process couldn't have been more easier. Frank sent me clear pictures of the car and even FaceTimed me so we can go over it. I'll be honest I was very wary buying a car that I haven't seen but they reassured me that it was in great condition. We finally decided to bite the bullet and purchased the car. They even helped me with shipping it to Boston and after finalizing the paperwork we received it a week later. We couldn't be more happier with the car. Frank and Nick are very helpful and I appreciate all their help in this great purchase. I would highly recommend them.

Cristina Francis

25 de ago. de 2014

Before purchasing my Audi I used to hate taking my vehicle in for service. Now I actually enjoy it. Jean Carlo is great and all of the staff are so friendly and professional. The work is always done correctly the first time. You truly feel important at Audi Pembroke Pines. I can't imagine owning any other vehicle.

TopScot

1 de ago. de 2014

From start to finish this was a seamless transaction. The facilities, the salesman, Gustavo, the price agreement and closing were all smooth and relaxed. This whole outfit is well trained and the process designed to the benefit of the customer. Go there and find out for yourself - it's great!

westonan

19 de jun. de 2014

As usual, my experience at Audi Pembroke Pines was terrific. Jean Carlo always goes the extra mile to accommodate my crazy schedule; I live in the Bahamas so I can't always know when I will arrive. He is always helpful in making sure everything is done correctly and appears to have great technical knowledge. Also, I want to make a comment about the technician working on my car as he found something wrong and my car is running better than it ever has. I just have always had good experiences at this dealership. Everyone is friendly, offers me food and coffee while I wait, and they have a decent internet connection!

Niki

4 de dic. de 2013

Great customer service! My experience with Audi Pembroke Pines was wonderful. The service was efficient and the staff was both welcoming to me and informative in giving me all the facts I need and some I didn't know I needed. Would definitely recommend friends and family to purchase a vehicle with Audi at Pembroke Pines.

Zeegator

1 de dic. de 2013

The staff has been phenomenal. After completing the deal, and taking possession of my new A4, I noticed deep scratches on the trunk, and was unsure whether to keep the car or discuss my option with the dealer. Since Ron left for the day on vacation, I worked directly with Scott Gardner, who was more than accommodating me by changing the car. I ended up going with a different color (white) and am totally delighted with the decision. I would also like to thank Ronnie Tiner and Nick Boccuzzi. They were so very friendly and expressed genuine appreciation for my business. Great team of folks...overall an outstanding experience

JBOF

7 de oct. de 2013

Not much to say JUST RIGHT 1-Easy to schedule the appointment 2-Very pleasurable visit everybody you get in contact with at Holman is well mannered 3-Fast Service 4-the place is incredible, I love this dealer.(the coffee too) 5-my car, given that has only 4750 miles, rides like a champ. DEFINITELY 5 STARS

TTC Owner

25 de jul. de 2013

Came in for my scheduled maintenance of my Audi A4, and I was treated as if I had just purchased my vehicle. From start to finish, you are treated like Royalty. Aylin Reyes is superior in her work ethics and has always gone above and beyond to assist. Highly recommend this dealership!

FlavioC

25 de jun. de 2013

Dear Holman Team, As an ex-Pompano Mercedes (2006 E350) and ex-Vista-BMW (2008 X5) client, I'm glad to say that your service standard is second to none. Aylin is a true ambassador of your company and AUDI's brand, too. The technicians were also courteous and proactive. Congratulations! This is the beginning of a long relationship. All the best, Flavio Constantino

CH

11 de jun. de 2013

I dealt with Aldo on a sale of an Audi from out of state. Despite the challenges of doing a transaction remotely, he and the team have done a superb job. Thank you

Audi Owner

7 de mar. de 2013

From the time I made the service appointment until I paid the bill, every interaction was five star. I was greeted promptly upon arrival by my service adviser Joe Falco. Even though I had to wait a couple of days for parts to arrive, I was provided a car to drive while I stayed in the area. The technician, J. Teixeira got my A6 running smoothly again. Joe Falco went above and beyond by staying late so I could pick up my car and head back to Key West. Thank you Joe and the service team at Audi Pembroke Pines.

edhazan

22 de abr. de 2012

Excellent Service - Joe Falco is one of the most customer centric people I know - I would strongly recommend this dealership to anyone who either owns an Audi or wants to purchase one

i5code

26 de mar. de 2012

Took my car in for vibration, inexperienced technicians blamed my almost new tires and made me replaced them. Vibration persisted, took my car in for second opinion and the master technician realized the vibration was coming from my front axles.

Deanalw

11 de mar. de 2012

Great service. Extremely satisfied with the customer service and the price given to me. I had many options with many different models to choose from. The willingness of Audi of Pembrooke to work with me led me to driving a new Audi A4.

Monabonz

19 de feb. de 2012

Aylin is knowledgeable and very caring of her customers. I had two instances this past week and she quickly handled both, from inspecting to getting me in a loaner or rental within twenty minutes. After a long work day, that is a pleasure. She immediately responds to your to your phone calls. The last time I saw her she walks you out with a smile. I truly feel that she cares about her customers. She is a great face for Pembroke Audi.

Alexismmcc

4 de feb. de 2012

In overall everyhing was great. The customer service perfect. Took sometime to get credit approvement but it was an excellent dealership, very professionals. I will recomment this to a friend

rsdeoca

9 de ene. de 2012

Wonderful and very professional. Handle the process fast and with grace!!!Thanks Aldo for your presence, your sense of humor and your prompt diligenge.Sincerely,All the family Serrano De Oca

Rcambraia1

8 de ene. de 2012

I've got a Q5 for my wife 2 months ago at Prestige Audi and was not impressed by that dealership at all. When I decided to get myself an A8 I randomly looked for Pembroke Pines no matter I live 2 miles from the previous dealership and I am excited to say it was one of the best experiences I've ever had buying a car. Dealership is large, clean easy to get access and particularly Jason Delgado was the best salesman I've ever met not harassing me at all, being responsive but not pushy, being respectfull without arrogance and trying to measure you or your wealthyness. Pembroke Pines should be proud of having such a young talent like him. I would like to stress that since Audi, in general, have very arrogant employees which seems to "make a favor" of selling you a car.Congratulations Audi Pembroke Pines and Jason Delgado.

valerielaw

5 de ene. de 2012

The facility is always clean. The service crew are friendly and helpful. They always make sure I have a loaner car ready for me when I get there. They also help ensure that I have everything I need from my car including my sun pass. Jean Carlo makes taking my car in for service a pleasant experience rather than a chore. He is a real asset to the organization.

miamitreasure

28 de dic. de 2011

I have had work done twice at the Audi Dealership in Pembrooke Pines.Up front they did a detail analysis of my car and the issues they found.Yes I balk at the initial price, but at least I know what my car needs and can budget for it. On service I give them a 5 star rating. My Service Advisor Aylin Reyes was attentive, technical and explained to me why the repairs were needed and showed what value I would recieve. I had every vacuum host replace and my entire revese light assembly replaced. I had a free rental car during the repair, both nice SUV's.Both repairs were done in under a week and so far I am very happy with my cars performance and safety.So I highly recommend this Dealership and highly recommend you ask for Aylin Reyes as your Service Advisor, I have great trust in her and in the automotive repair world, this is a rare thing!

Ligio777

23 de dic. de 2011

Very good and friendly service. I don't have anything else to say, went in for oil change and it was done as needed within an hour.

Jill4685

29 de nov. de 2011

Sam was extremely helpful, informative, and provided the best customer service I've ever experienced at any car dealership. He answered every question my parents and I had and was an overall delight to do business with.

oscarweinberg

4 de nov. de 2011

I leased a Q7 28 months ago from Holman Audi, I also purchased many vehicles from Holman in the past from Honda and Mercury. We were planning on getting a new Audi A6 in 8 months when our lease was up. I had the Q7 in for service a few times besides the scheduled service that we purchased when we leased the vehicle. The tail light was out and we were told we had to leave it for a few days because the harness caught on fire and needed to be replaced. We then brought it in because the center knob for the MMI system was not working, we were told before they took the car back that we spilled something on it and it would cost $1000.00 to repair, we told them that we did not spill anything and was told maybe a Valet spilled something. I decided not to get it fixed because everything except the center knob was working. Now the fan on the air conditioner stopped working and we were told we had to leave it for a week because the harness for the fan caught on fire and they had to order the part. Well after a week we pickedup the Q7 and now the MMI system is completely dead, I was told there was nothing they could do and I would have to pay $1000.00 to have I repaired, it was working when I brought it in to Holman, I expect it to be in the same condition when it is returned to me. Please call me if you would like to make this situation right and keep a long time customer. I have already sent the same email to Audi.

Audi Lady

22 de oct. de 2011

The staff at Audi of Pembroke Pines cater to the customer like no other. They prove without a doubt that customer satisfaction is a priority.

bko1219

13 de oct. de 2011

This was my first car purchase ever and it was a nice experience. The Audi and BMW dealerships were next to each other, and those were the two makes I had decided to choose from. I went to the Audi dealership first and the place was stunning. Great care was paid to make the appearance nice. Beautiful cars, clean restrooms, snacks and beverages overflowing. Franklin approached me and he thoroughly explained the warranty on the certified pre-owned A4 I was looking at. He was patient and worked with me to get the best deal possible. He was enthusiastic about taking care of my automotive needs even after the sale. Franklin gave me a follow-up call to ask how I liked the car. I absolutely love the vehicle - never went to the BMW dealership. Doug Lauzon was also a pleasure to work with. They were both straight forward with me. Good vibes. I'd recommend this dealership to everyone.

BlackLabel

7 de sep. de 2011

Great price - I contracted the car sight unseen since I lived on the other coast of FL. Drove over that night and the car was as described - absolutely stunning!Franklin did a great job to get the deal done and was offered a very fair price on my trade.5's across the board for this beautiful dealership and honest, straight forward salesman.Thank you!Matt Hanson

polaa003

20 de ago. de 2011

The general manager with his friendlines peculiar way of paying attention to me, made my purchase of the Q5 a more pleasant experience. Other wise I would probably never would return or recommend this dealership. Yours truly Alex....

dankandel

6 de jun. de 2011

Great dealership, convenient location off I-75. Friendly customer service and courteous attention given to me. No pressure, the car sells itself....it's an Audi. Would recommend to my friends and family.

nanitangari

9 de may. de 2011

Excellent service, honestly, respect for time and budget, friendly environment.Tony showed excellent professionalism, follwing up and helping me getting on my budget to get the car i wanted. Scott helped me tremendously and Doug made the final process a pleaseant one with no delays.Thank you all.Tony thank yu for your patient and honestly. Best regards,Ana Tangari

lilopedraza

23 de mar. de 2011

Great service!!!!!!!!!!Super friendly staff! I will definitely recomend this dealer. There are many options out there, however we selected Audi of Pembroke Pines becausea member of my family also had a great experiencewith this dealership.

finfanlou

28 de ene. de 2011

had good experience with initial sales and leasing of vehicle; they were friendly and great.However, the customer service and follow up on issues with car has been terrible. Lack of follow up and poor after sales customer service. I hope this improves!!

Zingalex

8 de ene. de 2011

Great service over the phoneAble to locate the exact car i wanted in one dayThe whole leasing process was done swiftlyThe saleeron even came to my office to get the ppers digned as i was too busy to visit the dealershipI m happy to say it is the best experience i ever had with an automobile dealership

AudiQ5

28 de dic. de 2010

Terrific sales and service team at Audi Pembroke Pines. They have made owning a car a pleasure...I receive service offers each month that actually have value. Also, I get great accessories option offers that are substantial and have cut costs on items that I wanted for my Q5. The people I deal with at Audi Pembroke Pines are friendly and care.

proud s4 owner

1 de dic. de 2010

We ended up purchasing an 2011 Audi S4 prestige. From the beginning, we were having a hard time locating the prestige model of the S4 at the various dealers we asked. Then we stumbled upon Audi at Pembroke Pines and Mike Battaglia (our sales rep). Not only was Mike quickly able to locate the car we wanted with the features we wanted at another dealer, but he was able to bring the car to Pembroke Pines where we could check out the car prior to purchasing it. Not only was Mike expeditious in his efforts, but he had done most of the legwork on the paperwork and had everything ready to go including making sure that the car insurance company had our new car covered properly, directly dealing with the difficult insurance reps himself.The thing that impressed me the most about the dealings with this Audi dealer was that, other than most of the dealers we visited, including BMWs and other Audi lots, the people at Pembroke Pines were a good mix of being personable and courteous while doing a good job of selling the car for its merits (and not just the name). Most of the other dealers were either smug/arrogant or really friendly but just tried to sell the name of the maker instead of the specific car we wanted.Finally, the Audi at Pembroke Pines also has a great service department. Right after purchasing the car, I decided to put a DuPont coating on the car to protect the overall appearance of the paint and all, right away, the dealer was great about setting up an appointment for me to bring the car in. No waiting once I got there, and right away, gave me a loaner A4 for the duration of the job.All in all, the experience was very smooth and painless, a very great reprieve from the vast majority of our other experiences.

myteethfairy

24 de nov. de 2010

The customer service was wonderful. We were greeted and offered beverages and we felt very welcomed. The quality of work was excellent and very thorough. The salesman was very friendly and always wanted to help in any way possible. The overall experience was great. I got my car very quickly and the service was awesome. The price I paid was a great deal. I felt like the salesman really worked with me to get me a great deal. I am very satisfied as a customer and would highly recommend this dealership/salesman to others.

joyce168lee

21 de sep. de 2010

i brought my new 2011 Q7, i am very happy this car is great, the sale rep service very nice , i will recommen my family and friend go to this cardealer to perchase, anyway thank you Rich and Tony Joyce Audi Pembroke Pines15000 Sheridan StreetPembroke Pines, FL 33029

biancof

28 de jul. de 2010

Great dealership and experience. nice setting and atmosphere. Very kind all around. All the team is willing to accommodate and reach a good deal for the parties. Franklin was very thorough, took his time to make sure me (the customer) had a great idea of the type of vehicle I wanted and explained all the features very nicely. I am very happy in doing business with AUDI pembroke pines

johndass

1 de jul. de 2010

Bought brandnew 2010 Audi A5 at the new Audi of Pembroke Pines Sheridan street and I-75Had the pleasure of working with Aldo Puccini (sales rep), he was very helpful, friendly,and accomodating. Would highly request him personally...Excellent sales service,,,and knowledgeable staff.Definetly would recommend to family and friends.Love the car Aldo..! rides like a dream...!Ciao,JohnDPembroke Pines