car review

22 de jul. de 2016

Peter made the process of turning in my leased Q5 and getting into a newly leased one extraordinarily easy. I highly recommend him and Audi Burlington.

Porsche Werksfahrer

22 de jun. de 2016

I almost want to keep my mechanics and service department a secret they are so good. I really don't want you to know that Mica and Joe are two of the best Porsche mechanics on the planet, and that Anitra provides the best service and support ever.

Josh R

27 de may. de 2016

I had purchased my Audi in NYC, so needed a dealership in the Boston area to get it serviced. After reading reviews of Audi Dealerships in the area, I settled on Audi Burlington and after my experience with Derek Brodeur I understand why people are so happy with their service. I was treated like a I had been a customer for years! I highly recommend them to anyone looking for an Audi dealership to service their car.

Disgruntled

26 de may. de 2016

When they don't want to make a deal, expect a very unpleasant experience. Don't try to trade a car here. Honestly felt like I was run out of the place for having the audacity to expect close to KBB trade value on a trade - evidently not something practiced at this dealership. After literally driving 2 hours, getting calls from the dealership harassing me to make sure I was coming soon, and tons of email. You'd think with all that pressure they'd be willing to negotiate? Nope. Mikhail and Juan, I hope your rudeness comes back to haunt you or at least that someone scratches your cars up nice. Don't talk down to your customers, maybe you'll make a few more sales.

LJF

12 de abr. de 2016

Audi of Burlington was possibly the best car buying experience ever. Peter Matton was professional, courteous and expeditious.

Ange S

11 de abr. de 2016

I recently purchased a 2016 S-line Q5 from Audi Burlington. From my very first correspondence with Lauren, the personalized attention from Peter, the lets make it happen attitude from Jamie, to the final paperwork with Zak, the focus on customer satisfaction was always the first consideration. I found the dealership to be more than the sum of its parts, as each person shared a similar vision of what an exceptional experience should be. Even a minor request the following day was met with a bring it right over from Peter and and an immediate solution. An Audi is an Audi, is an Audi. The real competitive differentiates are the people at Burlington Audi.

Neededacar

9 de abr. de 2016

I was looking for prices on an A3, A4 and Q3. Lauren was great helping me with pricing and making sure I had the info I needed to inform my purchase. In the end I didn't buy through then, but I would return to them if I get an Audi in the future.

Seth K

6 de abr. de 2016

I had a truly exceptional car buying/leasing experience with the Sales Team made up of Ismael, Lauren, and Stephanie at Herb Chambers Audi Burlington. Stephanie and Lauren were my first point of contact via an inquiry I made on their website. Both ladies worked diligently to provide me with the pricing options I was seeking out on the A3. They answered any and all questions I had. If they didn't have the answer right away, they sought it out for me. On the day of my test drive, Ismael (my sales agent) picked me up from public transportation (I live in the city) with the car I was interested in and I started my test drive. He was polite, accommodating, kind, and extremely helpful. I didn't feel pressured or uncomfortable at any moment during the test drive or at our sit down back at the dealership. This made my decision to move forward easy. On the day I picked up my car, the weather was a bit nasty. Despite those circumstances, Ismael picked me up at the Alewife T station and drove me to the dealership as I was anxious to be in my new car. Since I drove off the lot, Lauren and Ismael have been in touch ensuring I'm happy with my choice and making sure I have all questions that have come up answered. I highly recommend this team at Audi Burlington!

STEVE

28 de mar. de 2016

I HAVE BEEN DOING BUSINESS WITH AUDI BURLINGTON FOR ABOUT 3 YEARS AND AM ON MY SECOND AUDI NOW...I HAVE COME BACK TO THEM BECAUSE THE TREATMENT I GET AT TIME OF SALE AND THEN AT SERVICE TIME IS SECOND TO NONE. JIM, MY SERVICE ADVISOR WAS GREAT SOLVING A TIRE ISSUE I HAD WITH MY S4.HE WORKED WITH THE MANUFACTURER AND WAS ABLE TO SATISFY ME COMPLETELY. MORE IMPORTANTLY, ADNAN THE GENERAL MANAGER IS TOP NOTCH...ALWAYS GREETS ME WITH A BIG SMILE AND HELLO...HE IS THE MAIN REASON I HAVE NO INTENTIONS OF DOING BUSINESS ANYWHERE ELSE.. IF YOU ARE LOOKING FOR A WONDERFUL AUDI EXPERIENCE...VISIT THEM

mkuronen

24 de mar. de 2016

Kevin Freeman did a great job taking us through the purchase of a new Q7. While a vehicle with the particular options we wanted was not available on the lot, Kevin was able to find a vehicle with the options we were looking for in the to-be delivered inventory. We were able to pick up our New Q7 within 3 days of Kevin locating it. Overall the experience was great from test drive, to trade, to delivery. We would recommend working with Kevin and Audi Burlington to others.

Sky-driver

5 de mar. de 2016

Very pleasant experience!! We were looking for a new or used late model Porsche 911. Mike W. approached after allowing just the right amount of browsing time and offered assistance. Very helpful, very knowledgeable showed us new and used 911s, none of which were exactly right, all very nice but tend to be picky about options and color. Mike took down our preferences and called back after 3 weeks with the "perfect car". We saw the car, drove the car and purchased car within an hour. Truly the perfect car! The car was delivered to my home next day on time and in perfect condition. I would strongly recommend this dealership if you are looking for a Porsche or an Audi.

Margaret M.

24 de feb. de 2016

This dealership was very nice to work with. My salesman Peter Matton was very professional and no pressure. He answered all my questions and took the time to show me a few different vehicles but did not pressure me into buying anything. I settled on an Audi Q7 and it is a beautiful car. Thanks Peter!

FemaleShopper

19 de feb. de 2016

This dealership was the last stop on my 6 month search for a small SUV. I was currently a Mazda owner, and had looked at a lot of different makes and models. The last to test drive was the Q5. I was debating between the sensible choice, or the slight splurge. They helped me get the best of both worlds. As a female shopper, I had often found some unfair estimates given to me. Audi of Burlington never made me feel second. I was the one purchasing the car, so I was the one they dealt with. I was also not their most high end client, but they made me feel just as important nonetheless. Ever after signing all of the papers, their customer service has continued to impress me. The salespeople are personable. They follow up and they seem to genuinely care. Their finance guy who helps close the deal seemed honest and the financing office staff was thorough and considerate. I would highly recommend shopping here at least to see if the Audi works for you.

Porsche Cayman S owner

15 de feb. de 2016

I brought my Porsche in for annual service and was introduced to the new service manager, Marcos Almeida. It was an exceptional experience; Marcos was engaged, interested in describing what the problem might be with the tire sensors and then called to inform me about the options available to address the problem. Marcos took time to explain why they recommended what they did and I was confident that it was the smart decision. The car was ready when I drove the loaner back with the heat on and it was nice and clean. I'm very pleased with the experience and hope that Marcos will stay in that role for a long time.

Michael

29 de ene. de 2016

I would like to thank Jim for his exceptional service. He went above and beyond to help me dealing with the extended warranty insurance to waive my deducible. The insurance was promised that if my AC motor is broken again, they would fix it without charging my deductible due to the fact that I reported the problem before. But they denied the claim and Jim talked to their manager to make sure my deducible was waived. I really appreciate for Jim had done and great service at Audi Burlington.

Pete C.

7 de ene. de 2016

I've leased two cars through Audi of Burlington and had exceptional experiences on both the sales and service side of the organization. Most recently, I worked with Caitlin Meuse, who was a complete professional friendly, efficient, knowledgeable, responsive, and able to answer all of my questions quickly and accurately. She made the entire process incredibly smooth from start to finish, and paid attention to every detail of the transaction. My prior sales experience was equally positive, and between the two, I have received outstanding customer service, most recently from Jeff Buckholtz. I endorse this dealership in the strongest possible terms; the team from top to bottom is both professional and personable, and I cant imagine going anywhere else. Five stars across the board!

Armand Turcotte

30 de nov. de 2015

On Nov. 23, 2015 I walked into Porsche of Burlington and was met by Chris Husband who brought me to Michael Wootan for assistance. I informed both of them that I was not really looking to buy but was very curious about the Macan as my brother in law had purchased on 1 month earlier and I had to have one. This was on a whim at 75 I had decided to treat myself. The time spent with Michael Wootan was very professional, no pressure, but polite and answered any and all of my questions with no hesitation. Awesome car and just learning all of the controls. At my age it's fun. Would highly recommend Porsche of Burlington and without a doubt their staff. I fully intend to enjoy this vehicle. Armand Turcotte , Haverhill, Ma.

Carter McGuire

1 de nov. de 2015

The entire end to end experience at this dealership has been outstanding. Tom Viner was my salesmen. He was extremely knowledge, customer focused and committed to finding me the perfect car. I also worked with Mikail one of the managers. He was equally impressive and helped improve my buying experience. As a result of my experiences, I leased a Audi S4. I would highly recommend Tom and this dealership to anyone. Thank you again for everything.

BritishKnight9

1 de nov. de 2015

Tom and Mikail worked to get me into my second Audi! Great selection and painless process made it worth the trip to Burlington.

Rain

28 de oct. de 2015

Everyone was extremely helpful especially Bruno Lopes. It was a great experience to buy certified car from him. He took care of everything from start to the end :-).

Speedracer

4 de oct. de 2015

This is my third vehicle that I purchased from Audi of Burlington. To say that my service and treatment were stellar is an understatement. I owe gratitude to my salesman, Brendan Leary, the sales manager, Josh Morrison and the General Manager Adnan Sehovic. They truly made the experience one that I wish I could repeat every time I buy a vehicle. Brendan has called me repeatedly asking if all is OK and his review of the vehicle after purchase is unparalleled. Josh Morrison made the deal happen. His coaching and guidance through the process was not patronizing but one of someone who understood the buyers limitations and worked within them. Adnan Sehovic was there every step of the way asking if I needed anything or had any short term or long term questions. I recommend this dealership as it is the best service I have ever gotten.

Tony&Lindsey

21 de jul. de 2015

My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The service department staff is always friendly and attentive. On this particular day we dealt with Jeff when we dropped off our vehicle. Jeff was friendly, helpful and informative. I found myself standing at the counter chatting with him like I'd known him for years. Jeff made what is typically a stressful and unpleasant adventure very relaxed and actually enjoyable. Aside from the car being amazing, everything about our experience with Herb Chambers, from dealing with Caitlin in sales to the sales manager as well as Jeff and the entire service staff has my wife and I talking about how we would never go anywhere else to purchase a vehicle. We highly recommend Herb Chambers, especially the Audi dealership in Burlington.

ILikeAudis

21 de jul. de 2015

They knew we were coming, and from a distance for a specific car. Apart from having to find someone to talk to, the person I was to ask for wasn't available, and then it took time for them to find the most uninformed salesperson I have ever met, not one question asked had an answer apart from we can ask again later, but that the question was "awesome". I knew car better than salesperson, but in test drive I was met with a warning that the car only had 5 miles of gas in it! Obviously these guys know how to prep the car well, or they are short of gas money. How can you have a decent test drive? Everything was nonchalant, couldn't care less attitude, nothing like other Audi, or competitors dealers thankfully. If Herb Chambers thinks this is a good dealership he should send in a plain spy to see, I certainly won't be going near this place again. I have had 5 Audi's in a row, but have also owned MB and BMW, so I know what to expect whether buying new or CPO. The other reviews are so positive one wonders how I could have had such a different experience to write this. I still wonder......

PatriceD very happy customer

10 de jul. de 2015

Audit of Burlington team does a fantastic job in making the experience of buying a car simple and superb! Justin Jordan and Josh Morrison did an outstanding job in finding me a car that met all my needs. They were extremely attentive and went above and beyond my expectations. This dealership knows how to make a customer feel special. It's well run and the sales and support team provide an outstanding experience.

Skip

23 de jun. de 2015

My wife and I stopped at the Burlington Audi Porsche dealership after it was closed on a recent Sunday afternoon.Our plan was just to look at color combinations on new A4's. We had no intention of buying a car at that time. Brendan Leary, who was driving out of the lot on his way home to his family stopped, introduced himself as a salesman, and asked if he could help us. We talked about the cars for a bit and eventually went into the dealership where Nick Dota, his manager, was still at his desk. Over the next hour and a half, all after hours, we went on a test drive and negotiated a deal, without ever feeling any pressure. Brendan and Nick went above and beyond our expectations, answering all our questions, offering helpful suggestions, and giving us a very fair price. We closed a deal that night. Several days later, on his day off, Brendan drove the car to our out of state town clerk office, where we registered our car, did all the final paperwork, and received a superb explanation of all the features of our new car. Based on our experiences we would highly recommend this dealership to others. Great people.

SC

14 de jun. de 2015

I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from the Audi Burlington location has always been stellar and just what you would dream to receive anywhere: very courteous services, reps that will do anything they can to get your on back your way, whether with a loaner, or shuffling their schedule to accommodate exceptional circumstances (as once when I had a pretty bad engine issue and needed to take a ferry abroad the same afternoon). I have traveled across the country with my car and always found Audi dealership to be quite courteous in general, but some certainly more than others, and the team in Burlington is definitely on top of their game.

ChrisR

8 de jun. de 2015

Tom and the team at Burlington Audi were incredibly attentive and helpful from the beginning to end of our car buying experience. We were greeted promptly upon entering the dealership and treated very well by every member of the staff we interacted with -- this is a very professional and courteous team. Tom was knowledgable and incredibly helpful throughout. We felt very comfortable with Tom who was able to make the car buying experience quick and easy. He was able to guide us through the ins and outs of the Q5 we purchased, but his commitment to us didn't stop when we signed papers -- Tom took the time to help us scrape away old city parking stickers and unscrew stripped license plate screws from our old car. The end to end helpfulness of Tom and the team was truly appreciated - thank you.

Karen

3 de jun. de 2015

Just bought an Audi A3 from Burlington Audi and had a great experience.

Ron D.

29 de may. de 2015

Kathleen Hutchinson was our Salesperson at the Burlington, MA Audi dealership. Boy am I glad she was!! Kathleen epitomizes professionalism and her customer-focused salesmanship offered unparalleled service. This statement is based upon my almost 40 years of business experience. I am a CEO in the financial services industry so I feel qualified to assess this service question. Audi is fortunate to have someone of Kathleen's caliber, especially in today's world where etiquette and follow-up (both during the sales process and after the deal is closed) is becoming a rare commodity. Kathleen made sure that she found me the exact vehicle to meet our needs, and then worked with her manager to further ensure that our concerns (whether they be regarding our trade-in vehicle or additional features we desired) were promptly and adequately addressed. When I picked up my new vehicle she spent an hour going over all the fabulous features and also demonstrated and set-up things like blue tooth connections and favorite radio station pre-sets! I will come back to Audi Burlington again, and when I do I will ask for Kathleen! Equally impressive is Nick Dota, Audi Burlington's General Sales Manager and great leader of the store's team! Nick was instrumental in working with Kathleen Hutchinson to see that we were satisfied, both with the vehicle and with Kathleen as our Sales Representative. Both Nick and Kathleen acted more like car purchasing consultants or advisors versus the proverbial 'car salesperson', and as a result my car purchasing experience was very memorable and one that I will gladly tell others about.

Chris R

18 de abr. de 2015

This is the 3rd Audi we have purchased at Chambers, and the second from Caitlin. Working with Caitlin is a very stress free experience. There is no drama! I was looking at cars on line, for fun, and I was getting bombarded with emails and calls. I called up Caitlin, as I worked with her before and asked if it was worth it at this time to upgrade from a 2103 to a 2016. I told her what I was looking for, she found me a car. I was in at 5pm, deal was completed by 6:30. Caitlin also went out of her way to insure that I could take delivery the following day. My insurance agent can be a bit "old school", but Caitlin and the team at Chambers were on top of them. Everyone I met and worked with, including the sales manager where sincere in thanking me, and they appreciated the business.

JohnR

15 de abr. de 2015

From start to finish my experience buying a new Audi was flawless but most of all painless! I would buy another car from them anytime and will recommend them to my friends and family.

Pendola

16 de mar. de 2015

I walked into this dealership like I approach any other dealership with skepticism. The salesman I met was David, and right away I could tell something was different. This was no ordinary dealership. They asked all the right questions, and make me feel right at home. I was pleasantly surprised, the overall car buying experience was quick, easy and most of all PAINLESS. I can't say enough about this dealership, and all the people who work here. Fantastic crew, top notch. Truly an enjoyment to deal with. Thank you, Pendola

EByard

14 de mar. de 2015

My husband and I had the pleasure of working with Jay Levy at Audi Burlington, Mass. He provided my husband and I with excellent customer service, and helped us to get the car we were looking for within the price range we wanted. We would definitely reach out again in another few years when I'm looking to buy another car.

Peggy D.

8 de mar. de 2015

As a rule, I buy a car for the long haul, so I am deliberate in researching and reviewing everything I can learn about a prospective purchase. Having done my preliminaries, I went to see the new Audi A3 and met Caitlin Meuse who became my advocate through the purchasing process. I had last bought a car some fourteen years ago, so it was a brave new world that I was entering. Caitlin listened to my preferences, addressed my needs, and allayed my fears with sensitivity, patience, and good humor. The daunting amount of detail and paperwork involved in choosing, locating, and acquiring the right car can be exhausting. She made it all doable down to the last detail. With an on-site registry, the dealership streamlined a great number of details. Happily, I was able to negotiate a fair and reasonable price, attributable both to the stormy winter that scuttled Presidents Day sales and to good will from both parties. Additionally, Jon Kent, a business manager, was extremely helpful in getting me the best financing deal and in one session! He gave me his advice, but when I countered with my own choices, he heard me and got me what I needed. Finally, when my car arrived in port, Caitlin walked me through the procedures and gave me a timeline of what would transpire before and after the car arrived at the dealership. Never did I feel pressured or manipulated. I asked my usual million questions, made several phone queries of the staff, and was always courteously assisted. When the car finally was ready for pick up, Caitlin had preset most of the technical settings that she guessed I would appreciate, and she was right. Then she sat for nearly two hours with me in the car going through all of the gadgetry that makes a "fancy" new car work. She was terrific in showing me how all the options I had chosen worked (like Driver Assistance),and actually saved me from having to read and then do lots of the prep work on my own, (I would be remiss not to mention that the week my car arrived in Burlington, Caitlin was supposed to be on vacation. On at least three of those days she was available to me either personally or by telephone.) I drove off the lot confident and intrepid, and in full knowledge that, if I needed anything thereafter, I was warmly encouraged to call or pay a visit. I expect to drive and care for my new car for at least a decade. I know that I made the right choice by getting such expert advice and counsel from Caitlin and Jon.

tstag

4 de mar. de 2015

I was in the market for an Audi A4 or A5 with Manual transmission and a navigation system. I made an appointment to test-drive the A5 at Herb Chambers Audi of Burlington. Everyone was expecting me, and everything was ready as soon as I walked in. After the test drive, I indicated that I was most likely to lease an Audi A4 than the A5. Immediately the sales team offered to have an A4 (with manual transmission) brought to me from another state. They offered me a great lease. I took the deal on the spot, and they went out of their way to make certain that the vehicle arrived within the time frame promised. When the delivery was delayed by one day, they loaned me an Audi Q5 for that day. The whole process was seamless, pleasant and professional. If you want an Audi and you are in the Boston area, you must visit Herb Chambers Audi in Burlington.

Max

28 de feb. de 2015

Thanks everyone for making easy experience, all smooth!

funwithcars

11 de feb. de 2015

This is my third Porsche from Herb Chambers. Cannot just cannot beat their prices. They also offer excellent salesman, who are knowledgeable, very helpful and best of all no pressure. Their selection also is the best in New England. Their service department is also among one of the best places to get service, and this coming from a guy who usually services all his own cars. Again, highly recommended

SMG12284

5 de feb. de 2015

Brendan Leary was first class during the buying process. His knowledge of the vehicle and customer service levels are second to none. I recommend Brendan the team over at Audi Burlington.

scott p

11 de ene. de 2015

i wanted to pass along my learning experience to anyone who is interested in the read. i have been a relatively long time customer with Burlington audi. i have always given them 5 stars across the board. i had a recent set back however, regarding a disagreement with my trade in value. such that i decided to shop other auto dealers, both local and in other states (new york, ct, and N.J.) and you know what... i had such terrible service experience with these other dealers, it really put things into perspective. i drove down to NJ to look at a car, and i was lied to about the car's availability, attempted to put me into something i didn't want and reneged on my trade in value (not by much, but it was the thought that counted) and this after driving 250 miles to close a deal...other dealers simply ignoring what i was looking and for, and provided shockingly low level customer service. what i have learned; on balance, Herb Chambers' system, and in particular, Audi of Burlington is actually one of the best places to buy, and at least they try, very hard, to make your customer service experience, across the board, an excellent one.... they would have never put me through any of that... an eye opening experience for me.

Kait G.

4 de ene. de 2015

I recenty just leased a 2015 Audi A3 from Audi Burlington. Jay was extremely professional and didn't push any sales act on me. He was very diligent and exceeded all of my expressed and unexpressed needs. The whole buying proccess was so easy, I am very pleased with my experiece here!

RARA216

17 de dic. de 2014

I couldn't have been more pleased with the service at Audi Burlington. From the attentive attendants who take your vehicle upon driving into the service garages to the A+ service consultants, I was pleasantly surprised at my first visit to Audi Burlington. Its so nice to know that your vehicle is in good hands and the service consultants are really working for you and have your best interest in mind. I had to bring my car in for service and even had my dog in the car with me, they gave him a treat and we were on our way. Instead of dreading the service lights that come on in my vehicle, I know that the team at Audi Burlington is working their hardest for their customers, and that's a hard quality to find in dealers these days.

Audi fan

12 de dic. de 2014

Brendan knows the vehicles inside and out but takes the time to see how they'll fit your lifestyle. Worked seamlessly with manager Mikhail to complete the deal. Highly recommend.

LKM

10 de dic. de 2014

My experience was AAA+ from the moment I stepped into the showroom of Audi Burlington. Brendan is the antithesis of your typical car salesman. He is knowledgable, friendly, helpful, sincere, not the least bit pushy and genuine. He went above and beyond as well as he took the time so that I could get into the right car. His love of what he does shines through and I couldn't imagine us buying from anyone else. Thank you again - you guys were great!

Dan D

5 de dic. de 2014

I just purchased an new Audi S5 and the experience could not have been better. After having a bad experience with another nearby Audi dealership (not to be named), it was refreshing to work with Herb Chambers of Burlington. My Sales Consultant Caitlin Meuse was honest and attentive. The sales manager, Nick Dota, took the time to work the numbers with me and his methods were transparent. Overall, I think I got a fair deal without a big hassle. On delivery of the car, Caitlin spent a great amount of time with me going over the car's features and didn't try to rush me through the process. If you are in the market for an Audi, you should go see Caitlin!

Jim Shaw

2 de dic. de 2014

First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have never purchased from the same dealer twice, all because of the service experiences. Herb Chambers Audi and Jim Parolisi have changed this. Not only am I now loyal to Audi but I will definitely buy my next car from Herb Chambers Audi of Burlington! I am all about the experience and service, whether its a restaurant or a car dealership, I expect good service. At a restaurant, I'll choose great service over exceptional food every time, as poor service will ruin my meal. I would also rather pay more for a car and drive further, in order to receive great service form the dealer. Not only was my purchase experience easy and painless, the service I have received after the sale has been EXCEPTIONAL! Anyone who knows me would be VERY impressed by me saying that, as it is very infrequent you will hear those words come from my mouth. Jim Parolisi has been nothing less than outstanding as my service consultant over the past year. We all have enough stress in our lives, my experience with care dealers is they generally add to it. Jim and his team do not, just the opposite by doing what he says, when he says, communicating very effectively and his high level of professionalism. Jim truly looks out for the customer, always wants to do whats best for the customer and goes over and above to make sure I am happy I will tell anyone who will listen, if youre interested in experiencing what a buying experience and service experience SHOULD be, visit Herb Chambers Audi of Burlington. Speak with the sales team, then talk with Jim Parolisi and the team in service, you will not be disappointed! The way the customer is treated should be modeled by all sales and service businesses, the world would be a better place :-). Signed: VERY HAPPY customer!

Jkostikian

26 de nov. de 2014

Best service received by Bruno, mikail and tom!! They took care of everything for us and we had a car within 24 hours all before thanksgiving so we would be travel as planned! We couldn't ask for better service. These guys know what they are talking about and were able to accommodate us on every aspect of our negotiation including our trade in and our monthly payments. We are already planning on getting our second car from them!

ablock

20 de nov. de 2014

I want to let you know how pleased I am with Steve Campbell's help with my recent purchase of an Audi A4. This is the third Audi I've purchased from your dealership, but the first time I was given such comprehensive service. Steve took the time and the interest to explain where the controls were located, what they represented and how they worked at the same time maintaining a laid back sales approach. He handled all the details associated with the purchase, from insurance, registration, inspection, and license plate transfer. All I had to do was to insert the key and drive off. If you were using a point rating system, I would give him a 10 plus, and would recommend him and your dealership to family and friends. ablock

fmd

13 de nov. de 2014

I recently leased a 2015 Audi A3 from Audi of Burlington and the experience could not have been better. From the moment I walked into the dealership, David Corbin (my sales consultant) met me with the perfect balance of informative sales knowledge without the pushy sales pitch. I felt comfortable, informed, and respected. I wasn't in a rush, the process took about a month from first test drive to papers signed, this type of timeline could get sales people worried or aggressive but David didn't get anxious or push me hard. He kept in communication and was there for me when I was ready. When it came time to pick up my car, David went the extra mile, literally. He worked hard to get my car registered quickly even though my vanity plate transfer was complicated. He also squeezed in the inspection at the last minute so that when I arrived, my new A3 was completely ready to go. I realize that I leased one of the cheaper vehicles in the Audi lineup, but I might as well have been purchasing an RS8 given how the entire staff treated me and my family. I had the opportunity to interact with Nick Dota, Josh Morrison, Jeff Buchholz, Shawn Quinn, and of course David Corbin, and I can say with certainty that all are as professional and trustworthy as it gets. I've come to associate the Herb Chambers brand with excellence through prior interactions with Herb Chambers Honda Boston, and Audi Burlington only advanced my perception of the brand even further. I'm actually eager to go back to get my car serviced and, of course, continue to purchase vehicles when the time comes. I would recommend the entire team at Herb Chambers Audi, particularly David Corbin and Josh Morrison, to anyone I care about.

soohoon

9 de nov. de 2014

I bought two cars, a5 and q3, from this dealer in two years. Everything was easy with Caitlin and the new finance officer that I forgot his name.

deano

1 de nov. de 2014

It has always been a challenge to find a reputable auto dealer, with a professional and knowledgable sales person and staff which listened well and put the customer's needs first - that is, until I found Adam Majors at Herb Chambers Audi. Adam took the time to listen to what I wanted, suggested the right car, and made the entire buying experience a breeze. What's more, I feel like I got a great deal, and I love my car! Thanks again for the outstanding effort, you will be recommended to family and friends with an enthusiastic endorsement.

Lindsay loves her Audi Q5!

22 de oct. de 2014

I leased my 2014 Audi Q5 at Audi Burlington in July 2013 and it has been an excellent experience from the first moment I walked in the door! The leasing process was very easy and my dealer, Jon, was so helpful! He spent the entire day with me. When I went in for my first service, again, everyone was very helpful and so nice! In September 2014 I brought my car in for a new inspecition sticker and service. My service specialist that day was Jim. He called me 3 or 4 times on Saturday to keep me updated on the status of my car and went out of his way to make sure my service was completed that day so I could drive back to New Jersey the next day. Even though I live in New Jersey I will continue to lease and have my car serviced at Audi Burlington!

Coleman c.

11 de oct. de 2014

Great experience and was the easiest time I ever had buying a car. My salesman , Adam Majors was super and made the whole process seem too easy. Will be back to Herb Chambers to purchase my next Audi. !!! 5 stars.

chrislikesgermancars

10 de oct. de 2014

I really enjoyed working with Brendan. The entire sales process was fast and easy. I got just what i wanted at a fair price, without the hard sell. I love my new A3 2.0. I am a, um... "spirited" driver, and this car fits my style. (Advice to potential buyers: get the sports package and B&O sound system). That said, when did you say the new S3s are coming in?

Audi buyer

2 de oct. de 2014

A quick note to say that I had an excellent sales experience at Audi Burlington during my recent purchase. David Corbin was awesome at guiding me through the process and kept it all moving quickly and easily. I felt I was in trustworthy hands the entire time. Mikail the Manager for the sale was also top-notch. I look forward to a long relationship with this dealership and continuing to receive their award-winning service. Thank you Audi Burlington for everything!

NewAudiCarBuyer

30 de sep. de 2014

I leased a Q5 from Audi of Burlington in June 2014 after recently moving to the area that same month. This experience has been the worst retail/customer experience of my life. Unfortunately, I learned a lesson that many have learned, which is dont trust a car salesman because they will say anything to sell you a car and omit facts if necessary. I thought Herb Chambers dealerships had higher standards, but this dealership employed the traditional tactics of a two-bit used car salesmen, and the manager of the dealership stood by these tactics . When I went to the dealership in June, they offered me $x down and $x/month ALL INCLUSIVE OF ANY TAXES AND ANY FEES for the Q5 lease. I asked several times if there would be ANY additional charges or taxes. They said no. They said my payment would be $x/month, including ALL taxes and there would be no additional charges. I was even walked through the lease and there was no mention of the possibility of any additional taxes/charges. I wanted to be very clear about my payments to Audi Financial Services so I asked several times about ALL the possible payments to them. They lied to my face. I just received a bill from Audi Financial Services for nearly two times the monthly payment they told me. I called the dealership and spoke to the general manager. He told me that the sales people should have disclosed that I might receive another bill for taxes, but that they are not obligated to do so. I am amazed he said that and that this is the standard he holds the dealership to with customers. I thought the Herb Chambers standard was to be as straightforward as possible and care about customer satisfaction?? The general manager then told me to pay the extra amount and that he didn't care if I complained further (he may as well have given me the middle finger - though this feels worse). This was an incredibly deceptive and not a straightforward way to do business (as Herb Chambers advertises). This dealership lied by omission regarding the taxes that were due on the car to make the sale. We were actually thinking about getting a second Audi because we like the actual car, and I would have likely rolled into another Audi lease after this one ends, but I will never do business with a Herb Chambers dealership again. Congratulations Herb Chambers/Audi of Burlington/Adnan you got the better of me this time. I will go into my next car purchase with more knowledge and a lesson learned.

Larry Cusolito

20 de sep. de 2014

I recently purchased a used BMW from this dealer. My sales person , Adam Majors could not have been more accommodating. Great customer service through the entire process. When I returned due to a small issue with a headlight the Manager Mikail was right on top of it. While I was there Adam stopped by on his day off and would not leave until he was sure I was all set with transportation for the day while they took care of my problem.

DH01810

11 de sep. de 2014

I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been bringing my Q5 to this particular dealership for all of its servicing needs for the past four-and-a-half years. At each visit, I have consistently been treated with respect and made to feel that being in this dealership is special experience. On August 27, I began a trip that would entail traveling to Pennsylvania and Maryland to drop off my college students belongings at their respective schools. I was traveling in my wifes Acura MDX (my Q5 would not accommodate all of the gear) with every possible inch of storage space filled with bags, boxes and sporting equipment. As I left my office and headed for the highway, I noticed that there was no cold air blowing from the vents. I immediately called two Acura dealerships to request an emergency appointment or, perhaps, an MDX loaner. Both turned me down saying there was nothing they could do on such short notice. Incidentally, I have spent over $15,000 in servicing at one of these dealerships over the years. At this point I was concerned by the prospect of a seven-hour drive ahead of me and an even longer return home, considering the traffic on the Friday of Labor Day weekend with an 80 plus-degree forecast and no air conditioning. I considered my options, including rental cars, which would have further delayed my departure before I found a nearby facility that had a vehicle available to accommodate all of my luggage. It occurred to me to drive to the Burlington Audi dealership, which is fairly close to my office, with hope that they might be able to resolve the problem with the air conditioning or offer an alternative suggestion. I was greeted by Jim, who typically takes care of me when I come in for servicing, and explained my situation. He said, No problem. He offered to look at the Acura, perform the diagnoses and hopefully the repair. Since my time was getting short with a long ride ahead of me, I presented what I thought was a farfetched request and asked if, by chance, a loaner vehicle might be available for use. Jim in no way appeared thrown by my request and indicated that he needed to check with his manager. I can assure you that I was absolutely elated when he shared the good news. I was also extremely grateful for this gesture that absolutely validated the value that the Audi Burlington dealership places in my business. I generally hold American Express as the bar to which other service organizations should aspire. The customer care experience that I received last week at Audi Burlington was beyond compare and certainly the most gratifying customer care experience Ive encountered personally and professionally. Huge thanks to Jim, the management at Audi Burlington and Herb Chambers leadership for instilling the value of a good customer into their staff and operations. Their actions will unquestionably shape my decision for future purchases.

Pat R

11 de sep. de 2014

I had a great experience with Audi Burlington. It is a beautiful showroom, but it's the staff that made all the difference. Adam Majors was our salesperson and he was just terrific. He was very accommodating, answering all our questions and taking all the time we needed. I felt that he actually cared about us making the right choice. We were also treated with respect when it came to the numbers negotiations, giving us a fair price for our trade in. Lastly I want to give special props to Billy, the lot manager. He went above and beyond to let us know our car had arrived on the truck just as we were signing the paperwork. It's the little things that add up to a great experience. Adam Majors and Audi Burlington will the first place we go when we're ready to buy my husband's next car. ps - I just LOVE my new Q3!

sly02138

2 de sep. de 2014

Just arrived in the Boston area, I decided to buy a new Porsche Macan. I went to the dealership Herb Chambers in Boston to see one in real life. After being badly received by a seller who doesn't take me seriously, I met Michael, Porsche dealer in Burlington, at a cars and coffee. It's nice to meet someone as professional, who take the time to listen and offer solutions. The deadlines were met and I have always been informed of the developments of my vehicle. So I got my Porsche Macan last week and I'm happy. Thank you to Michael, Philip and all the team at Porsche Burlington.

tdkeefe

2 de sep. de 2014

Brendan was great, from the minute I walked into the dealership, to the moment I drove away in my new Q7. Very fair, honest, AND no BS!

Nikash Narendra

2 de sep. de 2014

It was a pleasure to buying an A3 from Audi Burlington. The entire process was completely hassle-free and felt custom-tailored to my needs. Shawn was extremely helpful, patient and responsive. I'd recommend the dealership to anyone who's looking to buy an Audi, especially foreign business professionals because of their FBP policy. The financial processing was a breeze with Tengah. I was extremely satisfied with their professionalism and courtesy.

Jim & Carleen Fiore

1 de sep. de 2014

Today we finalized a purchase of an Audi 4 sedan. The sales and Leasing consultant that we dealt with is: Michael Carelli, he immediately made us feel very welcome.We initially pointed out that we were there to view the different choices of cars that we had interest in.He then took the time to discuss the attributes of each of those cars. We appreciated that Michael was there to provide us with all information needed by us to make a selection if interested. His approach is/was polite,showing genuine concern that his main interest was only to please us and, he did just that. I must admit that I had a defensive outlook when I walked into the showroom, it was quickly removed by him.He is a man that is very enthusiastic about the products of the company that he works for,his personality and knowledge definitely are an asset to your organization. We cannot speak highly enough of him. Never was there any attempt by him to "high pressure" us, he made us feel welcome at all times.When we finally decided on the model that we wanted,he immediately brought it to those in charge of approving a sale for finalization, we were most happy of acceptance. You have an excellent team member working for you,who, I'm sure will go far up in your company. Also,we want to point out that all those that we came in contact with while there made us welcome, especially Josh Morrison and James Grammas. The Company is indeed fortunate to have such outstanding men as part of their organization. Thank You, Jim & Carleen Fiore

JoanneA1

31 de ago. de 2014

Like many, I don't enjoy buying cars but my experience at Audi Burlington was easy thanks to my salesperson, Adam Majors. I'm in sales so I'm pretty critical when it comes to salespeople. Adam is young guy, relatively new to the business but you'd never know it. He was knowledgeable, responsive, accommodating and polite. His follow-up was great and he never pushed. He's a hard-working, very customer focused When I did the pros and cons with another car/dealer I was considering, Adam Majors was one of the deciding factors. Based on his performance from start to finish, I liked him and wanted to give him the business.

JoanneA

31 de ago. de 2014

Like many, I don't enjoy buying cars but my experience at Audi Burlington was easy thanks to my salesperson, Adam Majors. I'm in sales so I'm pretty critical when it comes to salespeople. Adam is young guy, relatively new to the business but you'd never know it. He was knowledgeable, responsive, accommodating and polite. His follow-up was great; persistent but not pushy. He's a hard-working, very customer focused individual. When I did the pros and cons with another car/dealer I was considering, Adam Majors was one of the deciding factors. Based on his performance from start to finish, I liked him and wanted to give him the business.

Tricia

21 de ago. de 2014

I recommend Burlington Audi to anyone who is looking for excellent service, a great atmosphere and extremely knowledgeable employees. Adam was fantastic! He had extensive information about the cars, never pressured us to make a decision and went above and beyond to get the car ready at a moment's notice when our schedule changed. I could not be happier. I feel we received excellent value for our time and money.

Ritu

20 de ago. de 2014

I am extremely excited about my new Audi A4 and Im so glad that I chose to go to Audi Burlington. I went there with my friend just to explore some options and walked out with a brand new leased vehicle. We were greeted by Mike Carelli, when we walked in last Saturday afternoon. Mike was charming, knowledgeable and very professonal. He went out of his way to make sure I was satisfied throughout the entire process. I would definitely recommend this dealership, Mike and James in finance in particular. Both of them were extremely helpful with exceptional customer service. Mike's manager was also helpful. The entire experience from start to finish was pleasant and fun - no pressure at all. I usually take a long time making decisions, but this one was easy for me. Mike was just the best! I couldn't be more pleased with the level of professionalism. There was absolutely no pressure. Outstanding experience and so happy to be an Audi customer!

Ritu

19 de ago. de 2014

I am extremely excited about my new Audi A4 and I'm so happy that I chose to go to Audi Burlington!. I went there with my friend just to explore some options and walked out of the door with a brand new car. We were greeted by a friendly face, Mike Carelli, when we walked in last Saturday afternoon. Mike was charming, knowledgeable, and very professional. He went out of his way to make sure I was satisfied throughout the entire process. I would definitely recommend this dealership (Mike and James in particular). James in finance was exceptional also. James took time to explain everything. The entire experience from start to finish was pleasant and fun - no pressure at all. I usually take a long time making decisions, but this one was easy for me. We were in and out on Saturday without hesitation. Mike was just the best! I couldn't be more pleased with the level of professionalism. There was absolutely no pressure. Outstanding experience and so happy to be an Audi customer!

New RS5 Owner

16 de ago. de 2014

My family had wonderful experiences purchasing two cars from Audi Burlington over the past eight years. So when it was my turn to purchase a car, I naturally went straight to the same dealership. Unfortunately, the salesperson we dealt with in the past had retired so I was a little nervous going with someone new. Boy did I luck out. Caitlin was absolutely fabulous! She knows her product very well and simply cant be beat when it comes to customer service. She walked me through the whole process of ordering an RS5 to my exact specifications and kept me informed of the status of my car as it made its way to the dealership. Once it came in, she spent over two hours showing me how every last item on the car worked and answered all my crazy questions. Even three weeks after picking up my car, she is still attentive, making sure Im happy with the car and that any additional questions get answered. If youre in the market for an Audi, go to Audi Burlington and ask for Caitlin. She wont let you down.

New Audi Owner

12 de ago. de 2014

I'm so happy that we chose to go to Audi Burlington! My fiance and I are extremely excited about our new Audi purchase. We were greeted by a friendly face, Adam Majors, when we walked in last Saturday morning. The entire experience from start to finish was pleasant and fun - no pressure at all. Adam helped us figure out what we really needed in a car and what was important. He was then able to help us narrow down our selection and we now know that we chose the best car for our needs. We usually take a long time making decisions, but this one was easy for us. We were in and out on Saturday without hesitation. Adam was just the best! We couldn't be more pleased with the level of professionalism. There was absolutely no pressure. Outstanding experience and so happy to be an Audi customer!

Gary_RS5

4 de ago. de 2014

The team at Herb Chambers Burlington Audi impressed me immediately with their thoughtfulness, knowledge, and sincerity. This in-turn created a customer service experience that was a true pleasure in an industry not necessarily known for such attributes. From the moment I stepped through the door, I was greeted by a staff that truly seems to get it. I had never used Burlington Audi, but had already been an Audi customer and was looking for an upgrade to my fourth Audi. My TTS was fantastic, but I was ready to make the move to the exceptional RS 5. My sales consultant, Tom, couldn't have been more helpful in explaining everything from the features to the production processes that go into making Audis the industry standard in quality workmanship. I found the low-key, customer focused approach to making a deal extremely appealing and in keeping with my ideal way to purchase a car. I had the pleasure to meet and speak with the general manager, Adnan, and am convinced that the culture there starts at the top and filters down. Everyone I met; from the general sales manager, Nick; to Jimmy in business, and Jeff in service, all seemed to be on the same page with respect to customer focus; and a motivation based in a belief in the products they sell. All at Herb Chambers Burlington Audi genuinely appear to enjoy their work and serving their customers. Overall, I cannot say enough good things about my experience and wouldn't hesitate in recommending this dealership. Oh and the RS 5, as Tom so appropriately stated, is a beast that I am thoroughly enjoying.

Dartmouth12

1 de ago. de 2014

Shawn Quinn was great to deal with. He was personable, trustworthy, and attentive. When I shopped around at other dealers, Shawn answered all of my questions via text and was ultimately the reason I ended up purchasing my Audi at Herb Chambers Audi.

bostonpilot325

31 de jul. de 2014

This is our family's third Audi. We dealt mainly with Tom and Mikail this time, but found the whole staff friendly and easy to work with. We went with the Q5, and the only problem is that we should have gotten two of them!

Macan15

31 de jul. de 2014

Recently purchased a new Porsche Macan from Porsche Burlington. Worked with Philippe Chanial and he was exceptional going through the process. Very happy with the car and the sales experience. Would highly recommend.

Dave B.

28 de jul. de 2014

I received exceptional service from the initial phone call with Michael W. (sales rep) to the delivery of my car. I was looking for a particular model and live in Ct. approx. 120 miles from this dealership. During the initial visit Michael made me feel comfortable with any decision I was going to reach. In addition the sale and delivery process for the car in Ct. was a little more complicated. They took care of everything and were willing to drive the car to my house. I would recommend this dealership and look forward to working with Michael W. in the future.

Michael R

20 de jul. de 2014

I dealt with Mikail (Sales Manager) and Michael C. (Sales Rep.) and had a very good experience. I've not had good luck with the Audi brand in my previous purchase of an A3 but Mikal and Michael have been handling my situation very professionally and I respect there attempt to keep me in the Audi brand. I have not yet signed on the dotted line for a new A3 but this experience has certainly changed my attitude towards Audi. My past experience with buying new cars has not been a great one but so far this transaction is going very smoothly and without the hard sell I had become accustom to, overall a pleasant experience that may land me in another A3. Ciao, Michael

cmckenna

19 de jul. de 2014

I purchased two new Audis from Audi Burlington in the last 6 months and received the same high quality, pleasant and easy sales, transaction and delivery process/experience each time. Peter Matton is one of the most technically knowledgeable sales person I every came across in my 25 plus years of buying multiple vehicles for me and my family. He knows the technology of the cars and the competitors extremely well and uses the knowledge to help you through the buying process and get comfortable with your decision. My son (one of the Audi drivers) likes to come back just to hear Peter talk about the technology in his car. Everyone from finance to management to service is very professional but also very accessible, easy and pleasant to work with. From a person who does not usually enjoy the process of buying a car, I have to say this was the best buying experience and was actually enjoyable!

Amy

12 de jul. de 2014

I recently purchased a new Q5 from Audi of Burlington and was extremely impressed with the level of service I received. My sales rep Michael Carelli was charming, knowledgeable, and patient. He went out of his way to make sure I was satisfied throughout the entire process. I would definitely recommend this dealership and Mike in particular, James in finance is exceptional also.

Paul

11 de jul. de 2014

Brendan Leary did a great job helping me by a 3 year old Audi Q5. He was attentive, helpful, but never got in the way.He was honest in everything he told me.

ORKC

10 de jul. de 2014

We were looking for a 2015 A3 and Audi Burlington seemed to have the most cars available on their lot to look at. We were very fortunate to be greeted by Caitlin Meuse as soon as we entered. She was fantastic to work with. She took the time to get to know us & what we wanted without being intrusive or pushy. She explained the different features and options , making it easy to narrow things down and find the perfect car. Negotiating the deal was absolutely painless. We did our homework ahead of time, so we knew the price they gave us was a great value. Caitlin also did a wonderful job going over all the features when we picked the car up. It was so much easier than slogging through the manuals. Highly recommend both Audi Burlington & Caitlin Meuse!

CPA32014

6 de jul. de 2014

I take delivery of my A3 this week and the whole process so far has been very easy. I was in twice: once for a test drive and then again for the purchase. I drove many other cars in between and there was a pretty good amount of time between the test drive and the purchase. During that time my sales consultant Caitlin was in touch just enough to check in but was not bothersome in any way. I never felt harassed as I did with some other dealers. The day I purchased my car everything was easy, stress-free and comfortable. There was some issue of the business office being short-staffed that day, which slowed things down a little but everyone was accommodating did their best to make sure I was comfortable. I never felt pressured. When it came time for money discussions, the numbers were laid out in a nice transparent way that I felt was very descriptive but also very clear and easy to understand. When it came time to sign contracts and such, the finance manager Tengah was also very easy to work with. He explained everything clearly and answered all my questions. All in all I am very happy with the buying experience at Audi Burlington and with sales consultant Caitlin Meuse. I would recommend. I am hopeful ownership and service experiences are equally as pleasant.

David Bear, MD

8 de jun. de 2014

Porsche of Burlington is a caring dealership. My wife has a medical condition that made riding top down in a convertible unpleasant and potentially dangerous. I did not fully appreciate this until she rode with me in a Porsche 911s cabriolet I had just purchased. The dealer allowed me to return the car and pick out, as an alternative, a 911s coupe with moonroof that we both love. There was no financial penalty for the switch. As a former psychiatrist turned entrepreneur, I find this level of sensitivity quite extraordinary. David Bear, MD

Proud New Q5 Owner

29 de may. de 2014

Without a doubt, this was the absolute best auto buying experience my wife and I ever had. All the people we dealt with were professional and personable. We always felt we were in good hands. All in all, our time spent at Audi Burlington was pleasurable indeed. We highly recommend this dealership and these people if you are thinking of buying a car. We'd give them six stars out of five, if we could.

JC

24 de abr. de 2014

As a first time car buyer, I felt very well cared for at the Audi Burlington dealership. I called with an inquiry and spoke with Caitlin, who over the phone was calm, informed, and invested in customer service. I decided to visit the dealership despite it being further than other Audi dealerships from me. I met with Caitlin in person at the time we planned. She was a pleasure to work with. Her approach was personable, patient, warm, and authentic. The experience negotiating and financing were equally positive - the staff made my experience a great one. They exceeded my expectations for service and I look forward to recommending the dealership to friends.

Rob W

22 de abr. de 2014

I recently bought an A4 from Audi Burlington, and the experience couldnt have been better. Both the salesman, Shawn Quinn, and the Manager, Adnan Sehovic, made sure that the process was fast, smooth, and stress-free. After my experiences with another local dealer, it was a great relief to step into a place where everyone just wanted to make sure I got what I needed, and for a very good price. I could keep going, but its simple: if youre considering an Audi (or a Porsche!), youd be very smart to make the trip to Audi Burlington. If your experience is like mine, you wont bother even looking anywhere else.

JPS4

21 de abr. de 2014

I recently purchased a used S4 and had a great experience with my sales rep. I would recommend Audi Burlington to anyone looking to purchase an Audi in the area.

Philip

8 de abr. de 2014

I just got brand new Audi Q5 from Audi Burlington. Loved the experience. Thanks to Shawn for great negotiation results and Mikhail for getting me approved for a lease with my far-from-perfect credit. Do not shop around, go straight to Audi Burlington.

W. Welch

4 de abr. de 2014

Best of the best: If you are looking to do business with an Audi dealership that offers best-in-class sales and service, look no further than Audi Burlington (which is one of 53 dealerships in Massachusetts owned and operated by Herb Chambers). General Manager, Adnan Sehovic, and sales and service staffs, are consummate professionals in every sense of the word.

Dee Monell

27 de mar. de 2014

The Burlington dealership is the best! This is my second Audi purchased from Burlington and the whole sales department is hands down one of the best going. Jay Levy the salesperson was attentive and professional. I purchased a 2014 Audi A4 and was pleased by the efficient and professional way my car delivery was handled by Jay Levy and the credit department. My paperwork was completed before I arrived and all I needed to do was sign the papers and I was on my way. I have always raved about the Burlington dealership and appreciate the excellent customer service. Thanks again!

Hermie

27 de mar. de 2014

I've had my eye on a Q5 for a few years. Went to Audi Burlington because they had the most Q5's in stock to view and test drive. Peter M. Was our sales person and he was fantastic. Completely pressure free. He went through all the options and found me the car that had exactly what I wanted. It was still in Germany, and he kept me informed of its progress every step of the way. And the deal was easy and pleasant. Fair pricing both for the new vehicle and our trade right out of the gate (which was a first in my experience).A completely professional, courteous, smooth and personal experience. Could not be happier!

Dave_S5

22 de feb. de 2014

Just completed my first purchase from the Burlington team where Mikail Moiseyev and Lanell Beckles helped me drive away in an S5 today. I was extremely impressed with Mikail and Lanell's approach to understanding my needs and delivering the car that meets them. The overall experience was relaxed and customer centric with no evidence of sales pressure being applied. Quite honestly, the most pleasant car purchasing experience I have had! I would absolutely recommend Audi Burlington and Mikail & Lanell if you are looking to purchase a new vehicle.

Frank Tempesta

18 de feb. de 2014

I've purchased many cars over the years usually dreading the process. My last three cars were Lexus where dealer service has consistently been very good except when buying a car. I just had the best experience at Audi Burlington buying a new Audi. I was treated extremely well by the salesman, the sales manager, and the business manager. Interactions were very friendly without the normal high pressure tactics. I would definitely recommend this team to do business with.

Mmcconnell

1 de feb. de 2014

I was shopping for a CPO Audi S4 with low miles and a couple specific options. There were none available in Colorado, where I live, so I started searching nationwide. I found a 2013 S4 with only 6k miles for sale from Burlington Audi, and the price was very fair. I was a little bit worried about buying a car that I hadnt seen or even driven yet, since I couldnt find any 2013 S4s in my area. I spoke with Jon Miranda on the phone and he made me feel very comfortable about purchasing the vehicle and even went out on the lot to inspect it himself, sending a photo of the one minor imperfection that he could see on the car. I decided to move forward, but I was working on a very tight timeframe because I was having the vehicle shipped from MA to CO and I needed it to arrive within 10 days. Jon recommended a shipping company and helped get everything coordinated to ensure that the car arrived on time. The whole sales/shipping process could have been very stressful, but Jon made it as easy and pleasant as it could possibly be by actively staying in touch with both me and the shipping company, even on his day off. I was slightly hesitant to buy a car that had been used as a dealer loaner because people dont take the same care with those cars as they do with their own. However, I have to say that the car is pristine and it was a great compromise to save a good amount of money off the new vehicle purchase price. The one very minor flaw that Jon pointed out (a very light scuff mark on the inside bottom of the driver door) was really the only sign that the car wasnt brand new. I would highly recommend this option to anyone looking at a new car. After the sale, Jons service has been great. I was really impressed that he called me a few days after I received the car to make sure that I liked it, and he even offered to walk me through any of the technology features on the car that I hadnt figured out yet. Its such a nice surprise when a salesperson maintains the same courtesy after the deal is done. I would certainly recommend Jon and Burlington Audi to anyone looking for a new or used car, wherever they are located!

AC57

31 de ene. de 2014

I walked into Audi Burlington on a whim at 2:00pm on a Sunday afternoon after horrible on-going service (or lack thereof) at another regional dealership (Ira, Peabody). Jon Miranda was sitting at the reception desk off to the left as a I walked in by myself, and he immediately asked how he could help. I explained that I had been considering an Audi A4 for a long while and just sought to learn more about them. He immediately welcomed me over to his desk, asked me a series of questions about my needs and what was important to ME, and then provided information about the vehicle and its options, as well as information about leasing vs. buying after learning I love new vehicles and I drive so little. I wasn't planning to purchase anything at all that day. However, because of how focused he was on finding what was right for me, how many different cars he showed me, how much he talked with me about the process, my needs, and my hesitations, and how hard he worked with Nick and others in finance to earn my business that day, I ended up leaving with a deposit on a vehicle that I would pick up two days later. (The team stayed significantly after closing as I unexpectedly worked out details of an offer.) Jon made this process so easy for me - there was really nothing I needed to do other than show up Tuesday to take delivery. He registered the vehicle, returned my old plates, and even texted me pictures of my new car getting its first bath. :) (PS - I can't say enough great things about Nick and Dennis in finance, either - they were great.) Overall, could not be more impressed with my experience at Audi Burlington. Purchasing this vehicle on my own, there was every opportunity for them to dismiss my business / questions as another dealership had. Instead, I walked out with a fantastic deal on a beautiful 2014 Audi and a salesman / dealership for life. Thank you, Jon & Audi Burlington!

bigblock909

30 de ene. de 2014

This dealership seems really well run. Tom helps coordinate their events, and always keeps me in the loop when they have cool car shows and product unveilings. He even invited me to show my car at their Cars and Coffee, where they had some serious machines on display including a Bugatti. All the staff I met were really nice people and obviously "car guys".

Dr. Laxman S.Desai

29 de ene. de 2014

Jeff from your service dept. has provided highest and very prompt quality service. I am very satisfied with the service and especially kind and very responsible way Jeff took care of my requried needs timely.He is very dependable and you have an excellent employee. Dr. Desai

Chris

29 de ene. de 2014

I purchased a used Infiniti G35 from Audi of Burlington and it was a very good experience. The car had a few problems after I picked it up that had nothing to do with the vehicle and they gladly took care of the issues for me. Jay L was responsive whenever I called and seemed concerned that service handled my concerns quickly and correctly. It just goes to show that not blowing people off after you sell them a car goes a long way, as I would gladly buy from Jay and Audi or any herb chambers dealer again. I know things happen with cars I think the important thing is how they are handled and this dealership did a great job with the few small things that happened with the Infiniti.

ShinyAudi

28 de ene. de 2014

I bought a certified Audi A4 from Jay L and it was easy and the car was great. It was very easy to see why they are the largest certified audi dealer in the area (according to Jay anyway), the inventory and pricing was great. My finance experience with Lamia was just as good, not pushy and I even bought the audicare maintence package which seems like a total no brainer. I am not a very good negotiator so their "smart pricing" one price pricing on certified preowned cars appealed to me. The car had only 5k miles on it, its almost like new, and had a much longer warranty.

Happy Audi Owner

26 de ene. de 2014

First off let me say I hate buying new cars. I have had many typical not so wonderful buying experiences in the past, the lying, cheating, and other not so fun stuff. This was different right from the time we first walked in. Usually I get jumped on by some greasy looking guy who has more oil in his hair than the service department. We were greeted by a salesperson who said they were tied up with an appointment (Bruno maybe?) and directed us to Jay Levy. Jay took his time learning what we needed, brought up the perfect A4 with what we requested and then showed us some items on the car I thought were awesome compared to my current BMW. When we came back to the dealership he walked us through the repair shop and I couldn't believe how clean it was. It is obvious these guys take care of your car when its in for service just like I was taken care of in sales. We were given a price right off the bat that was better than I had gotten at the other dealership I visited but truth be told I would have paid a little more due to the excellent service we received.

Jason

26 de ene. de 2014

I went in just to look at a new car for my wife. I had bad experience looking and purchasing vehicles in the past. We I walked in my salesmen Jay Levy could answer every question I had about the A4 I could throw at him. He knew his product not only that but the entire process from purchase to scheduled Maintance . So 2 weeks later brought my wife to look at the A4 and she loved the car to be honest I like it more than my pick-up . Best purchase ever.

H. Sin

23 de ene. de 2014

I highly recommend Jon Miranda and Audi Burlington. This is my 2nd sales experience with them and I couldn't be more pleased. I also go to Audi Burlington for service and have had a seamlessly pleasant experience.

dprskier

23 de ene. de 2014

Great sales experience when buying my A4 Avant & especially great service throughout my ownership. I always contact Jim in service as he knows my car, me and is very knowledgable of my cars needs. A loaner is always available so as to not interupt my work schedule

HOCKEYDAD2020

16 de ene. de 2014

My wife and Ieased a Q7 from Tom Viner, and everything has been perfect. The AudiCare is a no-brainer and Jim and the service folks always make my maintenances a breeze. When it came time to get a second commuter, going back to Burlington for an A4 was an easy decision.

Quercus

8 de ene. de 2014

I had a very pleasant experience leasing my first Audi at Audi Burlington three years ago, and enjoyed extraordinary service during these three years. So much that I have renewed my lease with them just now. Great experience once again working with Jon Miranda.

Maggie S

6 de ene. de 2014

My husband and I had an excellent experience working with Jon Miranda from Audi of Burlington. This was our first time buying a car, and we had previously visited several other dealerships to test drive vehicles and get quotes - but came away frustrated by the aggressive/uncomfortable/lengthy sales tactics. Our experience working with Jon was the complete opposite - since he was extremely straightforward, efficient, friendly, and helpful. Once we purchased our new car, he also took the time the explain all of the features, which was an extra step that was much appreciated. Overall nothing but positive feedback, and would recommend to anyone.

Eric

2 de ene. de 2014

The team at Audi Porsche Burlington does a great job. Customer service is huge for them and they treat their customers well. I bought my Audi there and continue to bring it back for great service. Jim Parolisi does a great job working with his customers, getting them in and out quickly, offering a free of charge loaner if needed, etc. I would go back to them for a future car purchase.

Tony Wallace

26 de dic. de 2013

I leased my new 2014 Audi A5 at Burlington Porsche Audi this August. The leasing experience with Jonathan Yeshulas was professional and comfortable. My Audi was delivered the next day. Jonathan was very helpful/ knowledgeable intergrading my eye phone into the A5. He stressed to call or e-mail him with any questions or concerns. The few that I had were answered promptly. I just brought my A5 in for my 5,000 mile check up. My service advisor was Jeffery Buccholz. Jeffery and the whole service team handled both some minor service issues and the 5,000 mile check up perfectly. They explained both verbally and in writing, how they repaired/serviced my new A5. Tony Wallace

Dr. V.

14 de dic. de 2013

Just had my 4 tires replaced at Burlington Audi. From start to finish it was an amazing experience . Prompt service , professional advice, fast turn around, And terrific value ! The car rides beautifully! Perfect tires for my car that were competitively Priced. I can enjoy my ride without worry. Go to the professionals , thank you Audi of Burlington.

Valerie Paul

10 de dic. de 2013

We love Audi Burlington! And it is because of the people who work there, people like Caitlin Meuse! From the first moment of our Sales experience, Caitlin was patient, filled with AUDI expertise, great sense of humor, fun to be with, and answered all our many questions. We already own an A6 4.2 from them, and were looking for a new either Q5 or Q7 Diesel. These are hard cars to get, but Caitlin had a new one for us to test drive, and we loved it from the start. She worked with us on the numbers, and we signed the deal that very day. But....I then found an IBM discount that applied 2 days later, and she patiently worked with management and redid the numbers to accept that discount. The very best news is that we got the discount, AUDI Burlington was OK car and price wise and Caitlin was not impacted either - clearly a WIN/WIN/WIN for all of us! When we picked up the car, she showed us the ropes of all the new features and also followed up this week, clearly a great example of excellent Customer Service. It is because of people like Caitlin, we will always be an Audi Burlington customer!! Thanks! Valerie Paul, IBM

DENO

22 de nov. de 2013

My wife and I have purchased a 2009 Audi A4 and a 2009 Porsche 911 Cabriolet from Herb Chambers in Burlington, MA. We have also used their excellent service facilities. Each and every instance has been professional and pleasant. I get the appointment that I want. The car is serviced within the amount projected. The work is done correctly the first time and they nearly always provide helpful suggestions to keep our cars in tip-top shape. We keep our cars for many years and miles and can do so only if we have "partners" who help us maintain the cars. Herb Chambers Burlington (Audi and Porsche) are such "partners". We have met and interacted with the management and the staff and they all are focused on the customer. I will buy from them again and I will continue to use their service facilities. Further, I have recommended both dealerships to friends who have subsequently purchased cars from Herb Chambers Audi/Porsche. I will continue to do so.

Renil Singh

11 de nov. de 2013

Jim Parolisi is the man! His response, attention to detail and explanation of the issue is unmatched. I have taken my A4 in for service due to multiple reasons including body work. He handles all the issues and provides timely updates. There is not hassle what so ever. If parts need to be ordered from Germany it gets done very efficiently. Nice rentals are available when I drop my car off and they accommodate my weird schedule to make each service experience smooth. I have an Audi dealership 5 miles away from work, but I still drive 40 mins to these guys.

Kristy

8 de nov. de 2013

My purchase experience was, again, superb! Caitlin was incredibly helpful and did everything she could to reduce the "hassle factor" of purchasing a new car. She even had the snow tires mounted, had the car registered in my home state (different from the dealership) and then delivered the car to me at work - an hour's drive North of the dealership. She took the time to explain everything and make sure it was all set up properly. She followed-up to make sure everything was perfect - which it was. Thanks again, Audi Burlington, for a stellar experience! This is my 3rd new car from them and I won't go anywhere else -- for sales or service -- even though I have to drive an hour and there is another dealership 10 min. away.

NN

7 de nov. de 2013

Caitlin did an amazing job from start to finish. She made us feel extremely comfortable and we feel very good about the purchase. She helped us understand the process and walked us through each and every step. She drove 45 minutes to pick up the title for a trade in which in my opinion is far above and beyond. She took the time to help us understand all the feature in the car when we picked it up. She even called a day after I picked the car up to make sure everything was running smooth and to see how we were liking it. A+ job.

AnnieKH

4 de nov. de 2013

Peter Matton is a great human being who happens to sell cars. He was easy going and extremely pleasant to work with. I purchased a car at Herb Chambers in April 2013 and Peter was with me every step of the way, and made sure I got a good deal for my trade in (also bought at Herb Chambers, why are you not surprised?) and that the process was effortless and fast. Peter provides excellent service and information and was flexible with my timeline and preferences. I highly recommend this dealership in part because of my terrific recent purchase experience, but also I get great service. I have never had anything but superb customer care experiences at this dealership. Thank you!

TheWalrus

31 de oct. de 2013

I don't ordinarily write reviews such as this - in general a dealer is a dealer and I wouldn't doubt it if reviews like this land on a manager's desk in a pile. That said I want to thank Jennifer and the nice people who took care of my vehicle. Jennifer was informative and prompt in keeping in touch with me while my vehicle was in for service and she answered all of my questions. I look forward to using Porsche/Audi of Burlington in the future to service my vehicle. I was very pleased with the customer service and my car was clean and ran beautifully. I highly recommend this service center to other Audi owners. It's easy to find right off Rte. 128.

gc534

26 de oct. de 2013

I recently purchased a new 2014 Audi Q5 from Audi Burlington in Burlington, MA. My sales consultant, Jonathan Yeshulas, worked with me extensively over the course of several days to find the car that best fit my needs. I got a great deal on the car and a great loan rate with the help of Dennis Saint-Aubin, their business manager, and I drove away as one happy customer. Shortly after I purchased the car, I started experiencing some hip pain that was being caused by the driver's seat. I have a medical condition that affects my joints, and the seats in this car were firmer than any other car I had owned in the past. I thought that would be beneficial, but I was wrong. I tried many things to adapt the seat to work for me, but nothing I tried worked and the pain kept getting worse. With all my options exhausted, I called Jonathan and explained my situation. I asked if there was any way that I could trade in my new Q5 and buy back my previous trade-in, and much to my relief he said that I could. The sales manager at Audi Burlington, Nicholas Dota, worked with Jonathan to give me the best possible trade-in price on the Q5 and my old car, and Dennis got me a great rate on the small loan to cover the difference. These guys turned a potential catastrophe for me into a minor inconvenience. If you're ever in the market for a new Audi, these are definitely the people you want to call. I have no doubt that Jonathan, Dennis, and Nicholas will work as hard for you as they did for me.

Greg and Donna Affsa

17 de oct. de 2013

Well , its been a while since we have actually been to a dealership to by a car. We both have to say that the experience was awesome. Everyone was friendly, easy to talk to, the dealership was clean, professional, and very comfortable to be at. We are 36 miles away, south of Boston. It was well worth the trip. Our salesperson Jon Miranda was excellent, very helpful, making sure our needs were met. He did whatever he could to make us happy and have a comfortable experience. Taking as much time as we needed to explain the new technology on the car, making sure we had no questions. We would recommend, Jon and the dealership to our friends.The old stigma of carsalespeople was not present at the dealership. Even being about an hour away, it was worth the trip.

Jack R

26 de sep. de 2013

Al Kunberger was a pleasure to work with through the entire purchase process. His honestly and candor the process smooth and comfortable. I would highly recommend Audi/Porsche of Burlington to all of my friends

AB in Boston area

25 de sep. de 2013

Everything was great. I worked with Johnathon and the business team and everything was great. I have no complaints and am reccomending them to a friend.

AudiR8dreamer

19 de sep. de 2013

I just bought a 2012 A6 CPO from Burlington Audi. I live in North Carolina and was after a 2012 certified A6 in a certain color and option combination, and it finally popped up in Boston. The price was reasonable given it was a CPO car with very low miles. Since it was a CPO car (I've bought one before), I knew I could buy it without test driving it because of the high quality standard it has to meet before it could be certified by Audi. I did my test driving in NC, then knew what I wanted. Jon Miranda was my salesperson. He was very candid when he did a physical inspection of the car with me on the phone. I went ahead and purchased it long distance. We did all the paperwork via email and originals by mail. Since Massachusetts doesn't have a temporary license plate system, Jon did a great job of explaining the entire process for me to get my new car, and laying it out clearly in an email. This let me set my expectations on how long it would take before I could arrange a flight to pick up the car. It took close to 2 weeks from initial sale until I could get the NC DMV to issue me NC plates to put on the car and drive it home. Jon offered to pick me up from Boston airport so I didn't have to deal with an expensive taxi ride, which I appreciated so much. And he did it on a morning that he wasn't scheduled to work! When I got to the dealership, the car was beautifully detailed and waiting for me. As I examined the car's condition, it was exactly as Jon described on the phone. Jon spent plenty of time going over the car's many high-tech features, and also the Audi Connect subscription, which I took advantage of. Over the years, car salesmen have earned a bad reputation (and many deservedly so), but Jon Miranda is one of the good ones. Very professional, not pushy and customer focused. He gets my highest praise, and I recommend him to anyone in the Boston area looking for an Audi.

Yu

19 de sep. de 2013

My experience in Audi Burlington is awesome. Jon is a very professional sale. He introduced almost all the features in the car and patiently answered all my questions. I went there twice for test driving two different cars. He was nice and patient all the time. And at last, he also gave me a very good price. I strongly recommend Audi Burlington and Jon to you if you are considering Audi.

PeterG

18 de sep. de 2013

Jon Miranda and the whole Audi Burlington team were very helpful in my selection and purchase of a new auto, an Audi Q5. When I wanted to load up CDs and did not have an SD card for the music, Jon offered to spend the time to copy and code the files so it could be loaded onto the Media System of my Q5 ... an effort above and beyond the usual from. I highly recommend Audi Burlington.

Jake Smith

10 de sep. de 2013

I had recently had my Audi serviced at the dealership & all went wheel, thanks!

Anthony Bukenya

19 de ago. de 2013

Audi Herb chambers of Burlington MA, a place I call home. They have an excellent customer service, they treat everyone like family including myself. June 26th I was introduced to my now newly 2014 Audi A4 Quattro with S-Line package by Shawn who made it possible. His outstanding skills, effort and dedication payed off, I'm really happy thank u so much Buddy!!! & the entire crew member of Herb Chambers for the spectacular work you do not forgetting the financial office keep the good work. I recommend everyone to visit this place there will be no regrets making that decision..!!!!

G.-A.

30 de jul. de 2013

My 2010 A6 was in for scheduled maintenance and a few minor repairs. In customary fashion Jim took care of business quickly in a caring manner, keeping me informed of the progress along the way. If you are looking to top a good sales experience with an outstanding after sales service experience, this is the place to go. Hats off!

Patrick

26 de jul. de 2013

In an age when customer service seems to be non-existent, Audi Porsche Burlington's Service Dept shines like no other. As the owner of a German car, I cringe anytime it needs service, or has a problem, but time and time again I am reminded there is no need to worry. Both Jeff Buchholz and Jim Parolisi run the most outsanding service dept I have ever dealt with. I unfortunately have had a few problems with my Audi, but to be fair I do put on a ton of miles. Each time my car has gone in for service, I have picked it up being blown away by the level of service, and this service dept's dedication to holding the manufacturer accountable for certain problems. I know every time my car is being serviced that Jeff and Jim are fighting for me as their customer, and I couldn't be more appreciative. I will buy from Audi Porsche again, because of the service they continually provide. - PG

ktg

19 de jul. de 2013

I recently dropped our Q5 hybrid off for routine service. It was a great experience from start to finish. When I entered the dealership, John Borgeson approached me immediately, took my information and got the ball rolling. I was impressed by his efficiency and even more appreciative of his respectful, cheerful demeanor. My interaction with him made another chore on a long 'to do' list not only tolerable but actually enjoyable. My loaner car was ready and my own vehicle was finished in a thorough and timely fashion. A+

MC

19 de jul. de 2013

Jim and his service team was very efficient. They managed to order a new transmission module and have my car fixed in a timely manner. The staff is very professional and I would recommend Audi Burlington to anyone.

Marc_K

9 de jul. de 2013

Can't say enough about Audi Burlington, they were willing to go above an beyond to make sure my repair was properly done and it turned out to be covered under the warranty which most dealerships would not have even checked. Total quality service from top to bottom!! I live closer to three other dealerships but I do business with this dealership because of the people and how I am treated!

MarcKK

9 de jul. de 2013

Total quality service! They did their investigative work and found the issue was a faulty part, most other dealerships would have charged full price for what turned out to be warranty covered repair.

Brian

1 de jul. de 2013

My service experience was better then I expected. Jeff and the staff were vary accommodating and far exceeded my expectations. My car was fixed in a timely manner and costs were as expected. I HIghly Recommend Brian

Donna D'Agostino

25 de jun. de 2013

As a former Massachusetts resident, now living in Sarasota, FL, I had bought most of my cars from Herb Chambers dealerships and chose to buy my new 2013 Audi Allroad from Herb Chambers Audi in Burlington, MA.This was an amazingly efficient and perfect sales transaction. Jon Miranda rates a "10" in salesmanship, eagerness to please and attention to detail. It continues to be an undeniable pleasure to buy my automobiles from Herb Chambers. This was the best and easiest sale yet (over 20 years). The car was delivered to my door in Sarasota in a beautiful covered transport truck. I got exactly what I wanted for interior and exterior colors and options and the price was competitive and fair. No quibbling, no haggling. A very professional and intelligent transaction.

kfs1100

20 de jun. de 2013

The Audi Burlington, MA: Have an incredible and excellent service. The entire team: sales, finance and management demonstrated an outstanding initiative and strong dedication - I had a superb experience - Josh Morrison helped me from start to finish and I felt so special as he understood my needs and was more than helpful in making me comfortable with all the features of the vehicle- Congratulations on the staff and kudoos to all for their continued efforts to keep the focus on the customer with quality and class. K

Jeff

12 de jun. de 2013

Great experience in Audi Burlington MA. Everything was fantastic.

AndrewM

11 de jun. de 2013

I've had my car serviced here multiple times since buying it from them early last year (2012). They always make a vehicle available for me while my car is being serviced and always fix the problem that I bring it in for. Jeff has always made sure to have an Audi available and has even gone out of his way to try and get me the vehicle I would like to try out for possible future purchases.

R Hardy

10 de jun. de 2013

I had an error message from car and called Audi Burlington from the rode. I brought the car right in and was given a loaner. Took a few days for them to get the part in to fix but no problem since i had a loaner car. Great thing is no charge as all was covered by warranty! Jim kept me informed along the way and service was excellent!!

Jim

7 de jun. de 2013

My first interaction was this past spring/summer when I was searching for a CPO Audi. They had a fully optioned model listed that was more than I needed but I stopped by on a whim to check it out anyway (no appointment). A salesman greeted me in the showroom and knew exactly which car I referred to, showed me the vehicle, and offered a test drive. We chatted a bit about the options and model year differences, he introduced me to the sales manager, we exchanged info and I was on my way. No major pressure (despite it being the end of the month), the standard follow-up calls naturally came and were very professional. I ended up not buying from Herb Chambers and found a perfectly optioned vehicle out-of-state at a great price. But that's not where the story ends. They're still the most conveniently located dealer for me, and I've been back twice for routine maintenance. Online scheduling couldn't be easier, drop-off/pickup has been straightforward, the actual service has been completed as promised, and I've experienced great follow-up afterwards. You would think I bought the car there brand new!

Beth S.

31 de may. de 2013

Jon and Jeff went above and beyond my expectations in helping me get service under my warranty. Loaner cars, constant communication, and complete satisfaction. Even though Burlington is not the closest auto repair shop, nor the closest Audi, in a world of discounts and Groupons to many other places, I will continue to take my car there for any service!

Alex

31 de may. de 2013

Audi of Burlington did have the type used car that I was looking for (and had been looking for for some time) which made me schedule an appointment for a test trive and take the drive to Boston. Jonathan was very helpful in explaining the car, its options and its condition to me. The sale negotiations were fair, addressed my concerns for the need for an extended warranty, and included some flexibility on the price of the additional warranty on the dealers part which was appreciated. Mikail set up the financing of the car, and was not overly pushing additional warranties like tire insurance, dent protection and the like. Overall the car buying experience was great, negotiations were challenging but fair and respectful, and I would definitely buy again from them.

kwoody

31 de may. de 2013

When I brought my car in to be serviced I worked with John. He took extra time to explain to me everything that would be done to my car and gave me piece of mind that I was in good hands. My experience was outstanding from the begining to the end with a very thorough follow up and great communication regarding what is going on with the vehicle. It was a pleasure to do business with Audi of Burlington and I look forward to doing business with them again!!

dboudreau S5 Cab <3

31 de may. de 2013

Best dealer experience yet. Josh was an absolute pleasure to deal with - found the exact vehicle I wanted, arranged the test drive, never once felt "sales-ish" in any way, shape or form, yet clearly knew the brand intimately and was able to answer all my questions. He made me feel 100% confident in my purchase. He went above and beyond in more ways than I can count - put up with me camping out at his desk for the better part of two days, even arranged a valet to help me get my second trade in vehicle to the dealer. Upon delivery, he patiently reviewed the multitude of vehicle features, set up & activated my audi connect, even paired my phone for me. Ultimately, he made himself accessible for any follow up questions I might have, and even called to check in on me the following week. All this with a friendly smile and pleasant, enjoyable demeanor. No exaggeration - it simply doesn't get better than this!

Elaine squid

22 de abr. de 2013

I have always been very happy with the personable staff. It is a breathe of fresh air to have people actually take the time to ask if my needs were met. You expect high quality service. But the extra mile is the feeling of simple kindness. It is the difference between a perfect experience and just a service experience. John did a fantastic job. And making my appointment with Jen and then having her follow up after the service was a nice touch. Everyone there is genuine.

Elainesaudi

22 de abr. de 2013

I have always been very happy with the personable staff. It is a breathe of fresh air to have people actually take the time to ask if my needs were met. You expect high quality service. But the extra mile is the feeling of simple kindness. It is the difference between a perfect experience and just a service experience. John did a fantastic job. And making my appointment with Jen and then having her follow up after the service was a nice touch. Everyone there is genuine.

Elaineshappy

22 de abr. de 2013

I have always been very happy with the personable staff. It is a breathe of fresh air to have people actually take the time to ask if my needs were met. You expect high quality service. But the extra mile is the feeling of simple kindness. It is the difference between a perfect experience and just a service experience. John did a fantastic job. And making my appointment with Jen and then having her follow up after the service was a nice touch. Everyone there is genuine.

Customer

12 de abr. de 2013

I brought my 2007 A8 to Audi Burlington when the trunk stopped opening automatically. I was given a brand new A6 loaner for the week while they did the repair. Jim Parolisi, the service adviser, was thorough and responsive throughout and, as always, there was almost no hassle getting in and out of the dealership. The extended warranty covered most of the repair but not all and Audi Burlington voluntarily paid the difference which was quite exceptional. I'll definitely return.

Jeff

11 de abr. de 2013

dealership is located close to my office I took the car to that location for repair. I can say that the service manager Jim Parolisi was extremely curtious, helpful and made sure that any additional service I needed, such as top off of oil, were done. Jim also went to length to explain they had on there own initiative changed out a valve that was not up to spec which was causing my A4 to use excessive oil. The dealership in which I purchased the A4 had never mentioned or checked that even though it was pointed out numerous times. Jim made sure that a rental car was ready at my disposal and went out of the way to make sure it was easy for me to return the car directly or through the dealership. I would highly recommend Herb Chambers Audi for service and in fact will continue to have my A4 serviced at this location from this point forward. Jim is a true professional

Jack

9 de abr. de 2013

I had never had my Porsche serviced by Herb Chambers.. I only visited this dealership because of it's location. I was completely blown away with the level of service I received. From the moment I was greeted by the person who checked my car in and picked my car up, the service was nothing short of exceptional. Frank, my service advisor, was a true professional. I will definitely returning to Herb Chambers Porsche of Burlington to have my Cayman serviced again.

GNL

6 de abr. de 2013

I have had great experiences with the service department at Herb Chambers Audi in Burlington, MA. The team is courteous, professional and extremely knowledgeable. I never have to wait long to get anappointment and they are always on time. They always offer me a loaner vehicle if my car has to stay for any length of time. They call when the car is ready. They follow up with a call to make certain the service was to my satisfaction. Jim Parolisi goes the extra mile for customer satisfaction. He always keep me updated as to the status of the repair. He is very knowledgeable about the car's features. Audi of Burlington gets an A+ rating. I would not go anywhere else.

Boston JMan

5 de abr. de 2013

I have been using this facility for many years. I have had Audi's since 2004. Dating back to the old building, I have used them for service and I have always been thoroughly satisfied. The staff are courteous and competent. They never over promise but they always over deliver. I would not hesitate to recommend them.

A costumer

4 de abr. de 2013

Great service, good people and fair price. On top of that, i got to take an A6 brand new as a loaner.

KD

3 de abr. de 2013

Great service, advisors, loaner cars and pickup/drop off service. All advisors are very good. Had a the recent services with Jim Parolisi and he was great. Keep it up!!!!

JP

31 de mar. de 2013

I scheduled a service appointment with Jen to have a simple oil change done on my 2005.5 Audi S4. Jen was very helpful and polite in setting the appointment. Her presentation made me feel that she actually cared about her customers and enjoys her job. When I worked with Jim upon dropping off and picking up the car, he took an actual interest in knowing details about the car, i.e. how long I have owned it for, what I like about, what I dislike about it. Even though it was just an oil change, I plan on using Herb Chambers in the future when I travel to the Boston area for business because of the way the employees in the dealership take a genuine interest in their clients. I work as a District Manager for a major retail chain, and I know that this customer service can only be achieved if upper level management provides a good work environment for their employees, and then in turn it trickles down to the customers. Kudos to the entire team at Herb Chambers Audi.

gerr

27 de mar. de 2013

I would not trust my Audi to any other dealership. The service team at Audi Burlington consistently exceeds my expectations and does it all with a smile. Do no bring your car anywhere else!

sauce999

15 de mar. de 2013

Brought my 1998 Audi A4 Quattro in for an electrical problem. They were very friendly and gave me a loaner for the duration of the repair. They fixed the problem at a reasonable price. Very friendly service. They made me feel like I was a valued customer even though it was my first time there and did not buy the vehicle from them. They even treated me like I was getting a newer vehicle fixed there and not just a 1998.

FastnFurious

12 de mar. de 2013

After buying my 1st Audi at another Dealership on the North Shore of Boston, I decided to use Herb Chambers Burlington for my 2 subsequent Audi purchases. I was not disappointed in my decision to change Dealerships. Audi Burlington has a wonderful new facility, approachable and knowledgeable sales staff and a great service team. My several experiences at Audi Burlington, from sales to service have been paramount to my experiences at other dealerships in Massachusettes. I will buy all of my future Audi cars from this dealership and highly recommend others do the same!

TeeSea

12 de mar. de 2013

The Audi service team at the desk or in the shop continue to amaze me. I have purchased three Audi A6 vehicles over 15 years. As a capital equipment sales rep I know I can sell the first machine. However, if my service team does not perform there will not be any repeat business. The Chambers Audi Service Staff continues to meet or exceed my expectations each service visit. Some of these visits are scheduled and some on the spurr of the moment. They are all great to work with! This is why I an looking forward this Spring to my 4th Audi experience.

thomas2191

12 de mar. de 2013

I bought my Audi last June from Jasson, he was great to work. My car was due for its first service and I stopped in to make an appointment because I was in the area. Jasson introduced me to Jeff Bucholtz in the service department. Jeff told me that if I had some time they would do the service right then. He told me how long it would take and Jasson even offered to drive me to the local mall if I wanted. These guys are terrific and went out of their way to make me feel comfortable. The car was ready exactly when Jeff said it would be. I would highly recommend Audi Burlington to anyone.

Sunner

12 de mar. de 2013

I went into the Audi Burlington Herb Chambers dealership with an existing car on lease (different make/model than an Audi). Audi Burlington quickly gave a decision that they would be able to help get me out of my current lease and into an Audi. I chose to look at the 2013 Audi S4 and A6, finally deciding on the S4. Caitlin Meuse was my sales associate and went to great lengths to accommodate my tight schedule and setup test drives for the S4 and A6 in a very short time frame. She was very knowledgeable in the cars and also the technology, which really helped with my decision to consider an Audi over another luxury car brand I was heavily leaning towards. Once I had decided on the S4, Caitlin and one of the sales managers (Nicholas Dota) were truly exceptional in working with me patiently over the next few days to help me find the S4 with the options I was looking for as well as price. They both helped me get to the pricing I was happy with, and ultimately get me into my new S4!! One of the many qualities which I really admired about Caitlin & Nicholas was that they did not pressure me to make a quick decision, or try to persuade me into a different Audi than the ones I was deciding between. Even when I had told them I was contemplating about going with another car brand, they wished me well, in whatever decision I would have taken. You can go to any car dealership and find the product you're looking for. But the experience with the Herb Chambers staff and how they made me feel more like a friend and family, goes a long way in my book, when it comes to trust and satisfaction. When I picked up my car, they shared in my excitement. Even after a few days, Caitlin sent me several messages to make sure I was enjoying the car and to offer help in answering any questions. I really appreciated not feeling like I was just another "sale". Ironically I had to bring the car into service just a few days after picking it up, due to running over a nail in my front left tire. The Service team was quick to schedule an appointment and even offered to give me a loaner car or drop me off back at my office (chose the latter). The service was done in a very satisfactory manner and quickly, given that I called in with a last-minute appointment. Make this dealership your one-stop, and you'll be happy that you did and will be driving away smiling in a new Audi! I very highly recommend the dealership and staff, and look forward to telling many more about my wonderful experience at Audi Burlington!

Chuck

6 de mar. de 2013

I was shopping to replace my truck, and Audi Burlington certainly delivered. I approached them through their online inquiry service, which of the dealerships in the region, their site clearly had the most complete information. They actually include the correct trim level for the various cars along with accurate options, as opposed to the other dealerships in the area that don't do this. And in my specific case, the photos of each car on their lot were available for the model in which I was interested. I ended up working with Jon Miranda, who was excellent to work with and very responsive to what I was looking for in a car. Once we closed the deal, I felt great about my car buying experience with Jon, confident that I had found a dealership that gave me a solid price with virtually no "run around". I will certainly be contacting them for future car purchases and highly recommend Jon to anyone who is shopping for an Audi.

RL

2 de mar. de 2013

had two problems that day: one that disappeared when I arrived and one that was fixed if I would have read the manual. Jeff made me feel like this happens all the time and not to feel ashamed. He presented a positive approach that was most appreciated.

Martb

1 de mar. de 2013

Although I live downtown (less than two miles from another Audi dealership), I choose to drive the 30 minutes to Burlington for the quality of the service. Everybody who works there is welcoming and helpful and there is lack aggressive salesmanship that is so prevalent in so many other dealerships. Kudos to Jim P., a service rep who communicates exceptionally well and always keeps you informed.

Sasha G

27 de feb. de 2013

Caitlin Meuse was extremely helpful, diligent and persistent in making sure I get what I want and when I want it. She really made this usually painful process a breeze for me. Best sales person I've ever dealt with! Thanks for my lovely s5!

Audifan

23 de feb. de 2013

This is a great dealership and they have a great facility if you decide to wait for your car. It's easy to get a loaner if you don't want to wait. During the last visit I decide to purchase a new car. Adnan, the General Manager and Tom Viner made it an easy process. I can't wait for my new A7 to arrive. It's an awesome car. This is my third purchase. I am hooked.

Kellyscar

21 de feb. de 2013

Service department was accommodating to my busy schedule. The two service advisors were friendly and I loved being able to drive a brand new car while my car was serviced. I was able to get my appointment on a Saturday when I called Friday afternoon. The whole experience was great. And will be back for my 15,000.

GA_Audi_Fan

21 de feb. de 2013

As a follow up on my last visit for my wife's car for a new set of tires: the car runs beautifully, and I would like to say that I actually feel a difference in the way the car rides with these new tires. The car seems to roll less from side to side and I would even say there is less road noise. Of course much of this is subjective, but the bottom line is that I am happy with the finished product, and want to thank you for this. Can you please also pass these thanks to your manager!

SB2000

19 de feb. de 2013

I keep going back to Herb Chambers Audi Burlington because they make the entire service process simple and worry free. The service team is always friendly and accommodating even on short notice, which is great for my busy lifesty

AudiGirl

18 de feb. de 2013

I've purchased and serviced two cars from Burlington Audi and have had great experiences every time. Both the sales and service departments have been easy to work with and attentive to my requests. I recently came in for service and needed a quick turnaround. The guys made it happen and quicker than expected under the circumstances. I definitely recommend this dealership.

Omega 3

17 de feb. de 2013

Both my wife and I bought our Audis at Audi/Porsche of Burlington. We have been driving Audis now for a few years (we used to drive BMW's) and we find that the Audi gives us the same style, luxury and performance that we want for less money. The sales experience was very smooth with no pressure and they helped us find the features that we need. The service department has greatly improved over the past couple of years. I can get an appointment when I want it, I am treated as a valued customer, the work is always satisfactory and I usually can get a loner car. We are quite happy with the experience.

WantanR8

12 de feb. de 2013

I had been driving Nissan and Infiniti throughout the years and had been looking at Audi for quite a while. I ended up settling on a new A6 Premium Plus. My salesman was Josh Morrison who did an excellent job going over the features and offering a great transition into the new car with all the technology it comes with. I made my choice to go with Burlington after visiting a number of Audi dealers in Boston and the North Shore. After bad experiences with them I decided on Herb Chambers for my new A6. I also got the best trade-in for my Infiniti and the whole staff was very polite and professional to work with. I highly recommend Josh over at Burlington. Now Jeff is my Service manager and Im looking forward to servicing my vehicle and others in the years to come.

ecchri

12 de feb. de 2013

Great experience w/transmission problem covered under pre-owned warranty. I brought the car in, they looked at it and called me a few hours later to tell me it needed a new transmission. I had picked up a loaner from the dealer and used that during the 4 or so days it took to complete the repair. My car was ready earlier than expected and worked right the first time. Nobody tried to sell me another car, more services etc. ..just honored the warranty and made things right. Good guys and good experience. Made me put them 1st on the list of places I look to buy my next car.

Tommy Family/Outdoorsman

2 de feb. de 2013

I usually am not a " write a review type" but the folk at Burlington Porsche really do deserve any accolades they get-Friendly,Fast,Honest, Comfortable - that's just the people! The work / maintenance of this car has been the easiest of any I have owned simply because it is managed to fit into my life w genuine personnel and "done right the first time" service. Maintaining a vehicle has never cause less interruption in MY life style. That is why I am writing- in a world where the extra mile is often skipped , these folks go for it, and pleasantly TP

Anthony bukenya

1 de feb. de 2013

Audi of Burlington is the best dealership of all time earlier January 15th 2013 I went over there looking around for a car to drive & I ran into Jon Miranda who made my day till now I appreciate how he handles business. He was very friendly, intelligent & he knew what he was talking about, he walked me through cars & I found a 2011 A4 Quattro we went for a road test & I liked the car till now I've never had any problems with it thanks to u Mr!!! Over role I recommend anyone out there to go to Audi of Burlington they will make your dreams come true..! 5 stars to this dealership.. Thank u for the excellent service.!

Kristy, the Audi fan!

31 de ene. de 2013

I would absolutely recommend this dealership!! ... Years ago, we purchased an Audi A4 at Audi Burlington. Because of this dealership's exceptional and friendly sales and services, we opted to stay with them. A few years later, we traded in the A4 and upgraded to our dream car, a brand new Audi S4! We absolutely love it!! Audi Burlington has been fantastic with our every choice, price, detail, and step along the way! ... Recently, I brought the S4 in for its routine maintenance and found Jeff Buchholz, in the Service Dept. to be extremely understanding and accommodating with my difficult scheduling issues. He was great with setting up my loaner car as well,(a brand new Audi A4, I might add)! ... Instead of picking up my S4 late in the day when it was ready (unfortunately during rush-hour traffic times), Jeff suggested I keep the loaner car overnight and come back the next day at my convenience!! (Wow!... that was really a big plus in my book!) He was also very informative and thorough answering questions my husband and I had. We were very impressed with Jeff and of course as always, with Audi Burlington! Thank you Jeff for being so efficient, pleasant, understanding and over-the-top accommodating! Great job!!

CD

31 de ene. de 2013

It was a great experience from beginning to end.The best part was when the Service Consultant Jeff Hurd went above and beyond to ensure that I received all that was possible under my expiring warrenty. He took the time to think of solutions, not just procedure and it was great greatly appreciated.

Zhe

31 de ene. de 2013

I am an international student here, and bought my new Audi from Viner in 2011, he is always very professional and nice. I have a wonderful experience about everything, specially the service. Now as I will go back to my country, I definitely will sell my car by him.

TL

30 de ene. de 2013

I had an excellent experience, very impressed by courtesy, efficiency and work Service was prompt, well done, as promised Appreciated the loaner Very pleased with the outcome

squash junkie

30 de ene. de 2013

I bought a Cayman at Herb Chambers in Boston and became frustrated with the poor experience in all aspects. Poor communication, difficult to schedule, did not return calls, etc. I live in Marblehead, so decided to try the Burlington outfit and discovered that Frank has left the Boston Herb Chambers too. What a wonderful experience. It is easy to make an appointment, easy to arrange a loaner or have a drive back to the office, Frank calls when he says he will and everything gets done well the first time. I had such a good experience with my first major Porsche service and the Audi S4 loaner, that I eventually traded in my second car for an Audi! Oh yes, the cars are returned very clean, inside and out. I would recommend both Porsche and Audi service at Herb Chambers - Burlington without qualification.

msr01

26 de ene. de 2013

Jim has been great to deal with and has always tried to accommodate my needs when bringing my vehicle in for service, whether it was short notice or a planned service maintenance. I have had nothing but good experiences in dealing with the service department just wish I had fewer experiences. Although I am a bit frustrated with the car as of lately Audi of Burlington and the service department have tried very hard to make it right I don't know that they could do anything more.

VeryPickyBuyer

23 de ene. de 2013

Purchased a new 2013 Q5 in Dec 2012, very happy with overall experience at this dealer. I worked with Jonathan Yeshulas who was very patient to answer my questions with no pressure to buy. I visited the dealership four separate times over a three week period to test drive different models/trims and research what I wanted. Jonathan arranged convenient times for me to do this and always had the vehicle I wanted ready. He never tried to push me to buy and always said come back when I was ready. I did visit another large Audi dealer to compare and they only wanted to talk about pricing, so I knew that staying with Burlington and Jonathan was the right move for a nicer experience. When I had finally decided what I wanted, the color/trim combination wasn't in-stock from Burlington so Jonathan found one at another dealer and had it brought to Burlington at no cost to me and with no change in our agreed pricing. He also spent time going over the features and continually offered to help with any questions after-purchase and I felt like he was genuinely interested in my experience. The finance team also found me a fantastic rate from a local bank below Audi rates, so the entire team there really served me well.

DCF

17 de ene. de 2013

Frank has been a top notch addition to the service dept. He is efficient, polite,professional and friendly. He has everything ready when I arrive, always contacts me with updates and the reason why I continue to take the car to Burlington for service. I know I can trust him.

Examples: "JanetDC", "sportsfan"

16 de ene. de 2013

I have bought a ton of cars over the years and this was by far the best experience I have ever had. I always hate when you buy a car and the salesperson knows nothing about it. Jay knew everything about the Audi and was very good at explaining it to someone like me who isn't very good with the technology side of the cars. He helped me hook up my bluetooth phone and even knew the phone better than me. I had no intention of buying a car when I walked through the door but Jay and Audi of Burlington made the experience painless and the car was even better than expected. I was also amazed at how clean the shop was when we walked through it. I look forward to buying my next car from Jay and Audi of Burlington when we replace my wife's car sometime later this year.

Henry T

14 de ene. de 2013

I have been an Audi owner for the last 3 years, and recently purchased a Q7 from out of state about 2 months prior, while at an appointment recently in Burlington area I had a serious malfunction with the Q7 that resulted in a serious gas leak. I ended up at Audi Burlington and was just blown away at the level of service and support I received, within 20 min I was off in a loaner car ( a beautiful 2013 A4!) I received from Jeff Hurd (Service) a quick update of what exactly was wrong with my vehicle and the cost & quick turn-around associated with the repair. I honestly felt like I was being treated like a family member, going forward they are my dealer of choice hands down. My Sincere thanks to Herb Chambers Audi and it's GM Adnan!

Steve K.

7 de ene. de 2013

I am a tough customer to please and Herb Chambers Audi continues to impress and exceed my expectations! I purchased an A7 in July of 2011. The sales process was honest and fair. Service experience has been incredible and significantly better than the two other Boston area Audi dealerships I used for previous vehicles as well as Lexus which has proven to be dramatically worse.It is rare to receive exceptional service and am delighted to write this review in support of this great dealer.

care buyer

28 de dic. de 2012

Leaving ads up after a car has sold is poor form. Your dealership may find it helpful to drive additional traffic but in the end it shows how little you care about your prospective customers.

BillParks

30 de nov. de 2012

I have an older Audi. Most dealerships don't go out of the way to help me because I don't drive a top of the line car. I found the staff at Herb Chambers to be different. They consider my experience to be just important as a fellow driving the 100,000 dollar car. I will go back. And I will be purchasing a new car soon and it wil definitely be from the folks here.

JMD Gentleman

28 de nov. de 2012

Wonderful experience and I would go back again. No pressure in the sale process and my first service date was very easy and professional. John from the service line was a doll and very polite...

LKD lady

28 de nov. de 2012

I would definetly go back and send my friends there. John on the service line was a doll.

Audi-2012

27 de nov. de 2012

I have dealt with many dealerships over the years and by far this this has continued to be one of the best. The service advisors go out of their way to accommodate the needs of the customers. And my car was fixed and cleaned in a short time. I will continue to have my cars serviced here. And when it comes time to purchase a new vehicle, I will most definitely return to Audi Burlington.

Jak Mohr

27 de nov. de 2012

Jim quikly reattached my rearview mirror to my A5's windshield. The whole process required only a few minutes and no trip to the shop. Thank you, Jack Mohr

Mr. S

27 de nov. de 2012

I had a great experience when recently looking for a new Audi lease. I stopped by Herb Chambers Audi and was very impressed with Tom, who helped guide us through the process. He was friendly and knew all there was to know about the product. We even arranged to have the vehicle delivered to my office in Burlington. I'll definitely be back to Audi Burlington when my lease is up.

JCARP

26 de nov. de 2012

My services advisor is always right on! From the start of calling and making an appt to when I actually have my service done it is excellent. Would recommend this dealership for service and shopping for a new or pre-owned vehicle.

JMD1980

26 de nov. de 2012

Everyone was a polite professional. All my issues were taken care of from beginning to end..

VwAudiPorsche_Nut

20 de nov. de 2012

Easy to schedule with Jim ParolisiGot an appointment exactly when I needed one.Jim updated me with progress reports on the work being done.Excellent work from the service team, car returned spotless.Competative pricing, top notch technical staff and genuine Audi parts make working with Herb Chambers the only sensible choice.I especially like that Jim knows what he is talking about technically or gets me the answers I need in a timely manner.Highly Recommend Burlington Audi

Audi_fan16

1 de nov. de 2012

John helped me schedule my service visit easily and quickly. Once I arrived I was greeted by a very nice young man who gave my vehicle the once over and ushered me inside to speak with a service adviser by the name of Jeff. He quickly found my appointment and and confirmed all of my concerns that were being addressed. Before I knew it he was handing me the keys to a brand new A6 that was waiting in the service drive and I was off to work Later that afternoon Jeff called me back to tell the service was complete and I could pick up my vehicle at my convenience. When I returned Jeff was walked me over to the the cashier and asked if I had any questions while a valet pulled my squeaky clean Audi to the door so I could jump right in. John even followed up to make sure that had a great experience and said that he was looking forward to my next visit. Everyone that I dealt with was extremely friendly, knowledgeable and professional I will not be going anywhere else for service. A truly refreshing dealership experience compared to others I have visited.