Holland Norman

25 de mar. de 2021

Five solid stars. Bought used. Less-than-good credit on my part brought excellent results on their part. Joe in finance nailed it. Big time. He found a lender, rate, and monthly payment that was way better than anything I could find online without a hard pull. My salesperson was Mike and his follow through was superb. Everything I needed from him was there with precision and everything he needed from me was communicated clearly and quickly, whether via phone call, text, or email. Perhaps the most important aspect was at the head of the bull. Christopher, the man in charge, granted me an extended test drive so that I could make sure my nanny was comfortable with the vehicle, as well. All around, bravo!

Joey Stephenson

30 de jun. de 2021

I was visiting the Grand Rapids area for vacation and my oil change light came on. Stopped in for my first ever service appointment and was blown away by the courtesy of the staff. The waiting room had awesome coffee and a smaller office to take calls in which is a rare find while traveling. Shout out to Eric Saenz for keeping me updated on the status of my appointment and taking the time to outline the generalities of future service appointments. Thanks again!

Michael Nguyen

24 de jul. de 2021

I've been trying to get in contact with these people about a used car I purchased from them that has been having random error messages pop up on the screen and other car issues that keep arising. They told me I am covered for 3 months under warranty or 30,000 miles, whatever comes first if something happens to the car that isn't my fault. I've waited for over a month to get any sort of contact from their manager but have received nothing. Now I have to fork over $200-300 to get this fixed at Tesla's service center. Oh, but I finally did hear back from them, and they said if I referred someone to their dealership they would give me $100. What a joke, I will not be recommending this place to anyone, they will ignore you until your warranty expires. They will only be good to you if you buy one of their higher end cars, if you're debating about looking at their used cars I would stay far away.

Rich Schnippel

10 de jun. de 2021

In May of 2021 I called Porsche Audi Grand Rapids (Fox Motors) to inquire about a pre-owned Mercedes Benz they had listed on their website. I asked the sales associate (Margaret) if she could verify that the car was on the lot as I was driving 2-1/2 hours to see it. I didn’t want to make the trip to see this specific vehicle and have it already be sold. She put me on hold and a few minutes later returned and told me it was on the lot and did I want to make an appointment to see the car…I asked if that was necessary and she stated it would make it easier that way and I wouldn’t have to sit around waiting for her and that the car would be pulled around and ready. I told her I would confirm with my wife and call her right back. Five minutes later I called back and told her we could leave right then and be there in 2-1/2 hours, she confirmed that it would be fine and we set the appointment. I arrived at the dealership on time and was greeted at the door by several people including the sales manager. One of the associates went and told Margaret that we were there; she came over and explained she would be a few minutes as she was just finishing up with someone else. I told her we would be milling around the showroom or sitting in the waiting area. Forty-five minutes later she came over to us in the waiting area and asked us to join her at her desk. I was really just eager to get on with seeing the vehicle, but I went along with her plan and we sat at her desk. She explained that the car was still available, BUT it was not at the dealership. She had walked the entire lot and could not find it, she thought maybe the service department loaned it out to someone having service, but that she just wasn’t sure. You can only imagine how disappointed I was to wait 45 minutes, when I was told this wouldn’t be the case with my “appointment” and then be told that the car wasn’t there…the car I called to make certain was there before wasting my time to drive 2-1/2 hours up, wait 45 minutes and then drive 2-1/2 hours back on a Saturday afternoon. She apologized, but I couldn’t help but continue to ask her if she had even bothered to checked to make certain the car was there and pull it around like she said it would be when we arrived…she had no real answer, she just kept apologizing for it. Sales Manager met us on our way out and added no kind of resolution, just patronized us with his words agreeing we should be angry. A few days later Carl Moore, their Customer Experience Manager sent us an automated email asking how our experience went and I replied to his personal email with no response. Sorry, not a dealer I need to do business with...no respect for my time.

Mark Wooters

27 de mar. de 2021

I was in for Service and Sales Manager provided GREAT ASSISTANCE!! Chris, your sales manager should be acknowledged for the assistance he gave me while my car was in for for service. He was welcoming and solved my issue quickly without hesitation. I know these guys are busy and it was extra effort but the time and attention paid to help solve an old issue was terrific.