Jess

2 de dic. de 2013

I purchased a car for my daughter who just got her license. They were very friendly and helped us get a great rate through a local credit union. The car was listed way under the book value. I would definitely recommend them to my friends.

Michael Paparo

25 de sep. de 2013

Very friendly service, they worked with me on the price and were able to get me financing when nobody else would. Great job I will definitely be back.

timmyriz03

15 de dic. de 2012

I recently purchased a great, clean, excellent condition used 2001 BMW 740i from Shane and the guys at Auto Headquarters on rt88 in Lakewood. They were very helpful in finding me a car in my price range and also very helpful in getting me the loan that I needed to purchase/finance the car. I asked them if they would be able to replace the brake pads and rotors for me and they were very kind and said YES. They also changed the windshield wipers, gave it an oil change with mobil 1 fully synthetic oil, and also put 4 brand new all season continental tires without me even asking. They made sure everything was in perfect shape as if it was a brand new car straight from the factory. I lost 3 vehicles in the sandy storm and I only purchased 1 so far for my family. I am certainly going back very soon for my next cars. They were very honest and they have great mint condition cars with vey god clean car fax reports which made me trust their word on any of their cars. I HIGHLY RECOMEND THIS DEALERSHP TO ANYONE LOOKING FOR A GREAT CLEAN VEHICLE WITH A TRUSTWORTHY DEALERSHIP.

jerseydreamer99

12 de dic. de 2012

After the recent hurricane, my husband lost his truck and was in desperate need of another one. We didn't have a lot of money and would possibly need financing to get him another one. Upon our arrival to the dealership, we were shown a very nice 2001 Dodge Dakota 4x4. We informed Shane that we didn't have a lot of money but told him financing would be an option for us. He was very informative of the trucks condition and options, and answered all our questions and concerns as well. The truck was very clean and ran and drove great. The price was slightly above our budget so Shane introduced us to Abe who helped us get the financing we needed to buy the truck. Although our credit was not in the best shape, he was able to get us a loan at a decent rate and got us approved instantly. I was expecting a High pressure sales pitch, but there was no pitch at all!! We were very comfortable working with Shane and Abe. With all we lost in the hurricane, They showed warmth and concern, and made our truck buying experience very easy. Our oldest daughter turns 17 in a few months and when we're ready well be back at Auto Headquarters to purchase her a car. Thank you guys!! My Husband Loves the truck!!!!

Jeff1210

12 de dic. de 2012

I bought a 2005 GMC Envoy from Auto Headquarters a little over a month ago and was very pleased with the service from Brett, and my wife absolutey loves this truck. We came from an hour away and Brett was completely honest with us on the phone and told us the check enigine light was on. We came down to look at the truck and it was in great condition. It was very clean on the outside and the inside was spotless. The back seats looked like noone had ever sat in them. The price was much more reasonable than all the other places we visited. We left a deposit on the Envoy and it was fixed by their mechanic the next day as promised. Its been about 6 weeks and the truck is running perfect. When the plates came in Brett called me and said he would over night them to me so I didnt have to make the hour drive.(he even sent me the screws) I would reccommend this dealer to anyone looking for a used vehicle. I have has so many bad experiences in the past so this was such a relief.

shadowabby12

7 de dic. de 2012

PURCHASED A 2003 TOYOTA RAV 4. BOUGHT IT AS IS. A WEEK LATER HAD TROUBLE WITH IT STALLING OUT. I KNOW I BOUGHT IT AS IS BUT I CALLED ABE AND HE TOLD ME TO DROP IT OFF SO THEY COULD LOOK AT IT. MY CAR WAS THERE FOR A FEW DAYS AND THEY TOLD ME THEY HAD DROPPED IT OFF AT TOYOTA TO HAVE THEM LOOK AT IT BECAUSE THEY COULD NOT FIND THE ISSUE. A FEW DAYS LATER ABE CALLED ME UP AND TOLD ME TO PICK UP MY CAR. HE SHOWED ME THE BILL WHICH WAS OVER 800 DOLLARS THAT THEY HAD TAKEN CARE OF IT. I AM VERY GREATFUL FOR THEM HELPING ME OUT AND TAKING CARE OF THE BILL AS A DEALERSHIP SHOULD DO EVEN IF THE CAR IS AS-IS. I WILL BE RECOMMENDING THIS PLACE TO MY FRIENDS AND FAMILY.

Letthetruthbeheard

21 de ago. de 2012

I found them online and went in to look at a Mercedes c240 that was described as "in excellent condition". When I got there, the owner told me that getting that car would be a mistake and pointed out a more expensive audi. He told me that even though it had ALOT more miles, it didn't matter because after 70,000 it's all the same (I should have left right then and there) I told him I didn't like the Audi and he still kept trying to sell it to me. After a while, he showed me a 2004 Acura Tl that had 74,000 miles with built in nav. It was a sharp looking car and I was very interested. When we were discussing the price he wanted about $13000 for it, but said he'd go down to $12500. In order to prove to us that it was a "great deal" he went on autotrader.com and searched for a 2005 Acura Tl. The prices were similar, but I pointed out to him that he was looking at 2005 when the Acura we were looking at was 2004. He completely disregarded what I said and kept saying how great of a deal it was. I was trading in my car as part of the deal. It was a 2002 Mercedes c230 Kompressor which is worth about $6,000 on kbb. He offered to give me $5500, which isn't bad. So the net price I had to pay was $7000. When he first calculated all of the taxes and fees, he said it would be $648 on top of the $7000. I was about to put down my nonrefundable deposit of $648 when he informed me that it was actually $671. I still put down the payment and he told me to come back to finalize the purchase on Monday (it was Saturday). On Monday, I went to the dealer with my car and the rest of the payment (which I had to go get a bank check for). When I got there he asked if he could drive my car. I was a little suspicious seeing that he should have done that before we made the deal. He came back 10 minutes later saying that my engine sounded like it was going to blow (it was not I just had it at my mechanic a few days before). He told me that he couldn't give me the amount he originally told me for my car. It was quite obvious he was trying to get more money out of me. Luckily, I was smart enough to walk out of there. Reading the other reviews, I am glad I didn't get that car because it would have caused me a lot of trouble! Still, being that I live 2 hours away, it was a huge waste of time and money. What he did was EXTREMELY unprofessional and someone like that should not be allowed to continue to screw others over! Please take my warning and do not waste your time here!Again, DO NOT EVEN BOTHER STOPPING BY THIS DUMP!!

thorsmom

15 de ene. de 2012

they are so helpful and nice here cant say that about many car places will be back for next car

robb3566

1 de nov. de 2011

I went to this dealership to see an 07 Honda Civic. The internet price was very reasonable. Took it for a test drive, came back, talked to the friendly sales manager, who seemed very upfront. He showed me the vehicle history, which showed an accident. Anyway, the Sales Manager said that the previous owner had an extended warranty from Honda that could be transferred to me. All I had to do was go to any Honda Dealership and 'tell them I bought it from her cash' because if I told them I bought it from a dealer they wouldn't transfer the warranty. I said 'Well, if I paid cash for it, I'd have the title. I'm going to finance the car, so the bank is going to hold the title, so what do I do when they ask to see the bill of sale?' He said 'Oh, they won't ask for the title, just tell them you bought it from her with cash.'Ok, just to clarify, he's the Sales Manager for this dealership, and he's telling me that I should commit FRAUD against Honda to transfer a third-party warranty in case something goes wrong with this car. Needless to say I thanked him politely and got the hell out of there. Someone SERIOUSLY needs to investigate this place!

Durango1

18 de may. de 2011

I purchased a 2003 dodge durango on feb 16 2011,from auto headquarters.With that I recieved a 30 day warranty and guaranteed inspection,on the contract there were afew items they said needed repairs,but to give them time they were backed up.I live over 1 hour away,I drove up 5 days later,they would not work on vehicle while I waited,they needed it all day.I drove up 2 days later at night gave them the keys,they said they would work on it first thing next day,my father inlaw was with me,he told them it was burning antifreeze,they said they would check everything out.I drove back up at night,they had vehicle all day,only 2 of the 5 things listed on contract were done.they said to go through state inspection it would pass,I did it failed.by now my 30 days for warranty are up,I called dealership up told them it failed,they said you have tobring it up and drop it off.I had vehicle for 40 days ,the head gasket went..I called dealership up they told me I was on my own,they still had not fixed inspection problems.we arqued for days,finally,the owner said he would call the bank to see if I could refiance the vehicle,to get money to make repairs.he said he does this all the time to cars that break down,his exact words were bring it to any garage you want and he would pay 300 dollars for parts.I called around most places would not do it to big of job,I called dodge they would do it 1800 dollars,I called the bank 3 days later,they dont want to get involved but they would call him,he tells them , for me to pay him 700 dollars and he would do it.I would never let them work on vehicle,its a major job and they could not fix any problems first time.I finally bought a vehicle I could fit my whole family in ,wife and 4 kids.now I have my second car payment due,no car and to get my car fixed about 1800 dollars,I had to borrow inlaws car we dont all fit and no help from dealership.It cost 3600.00 to get fixed. Dont buy from here!

gauravsaxena

9 de abr. de 2011

DO NOT BUY FROM HERE! I bought a 2002 BMW X5 from the dealership in december 2010. As it was mentioned above, it looked well maintained and i was assured that everything is in great shape. I even bought the 3 year extended warranty from the dealership. Within 1 week of purchase, the car died on me at a turn and the heat would not work. I called them back, and they replaced the thermostat. After the 14th day, everything went haywire. Battery died, car wont even start. I had to have it towed to pep boys. I called the dealership and even emailed them - NO RESPONSE! they were done. They sold me the car and that was it. I took it to BMW and here are the details of the repairs needed -New alternator ($1100), new battery ($330), new resistor ($300), up-pipe and mid pipe transmission pressure change ($1500) and the fan belt was dying. I am now on my 2nd new battery post purchase. THEY SOLD ME A lemon. Ive been advised by my lawyer to file a complaint with the government and look for others with similar stories to file a class action suit against the dealer. If you have been wronged by them, email me - whenlightningcrashesathotmail.com.

abusardo

12 de jun. de 2010

Worst car buying experience EVER. LEMON DEALER! Back on December 1, 2009 I purchased a 2004 VW Jetta. The price of the car wasn't bad and the car itself looked very well maintained. After test driving and looking at the rest of the inventory, I finally decided to purchase the car. It was the end of the night, about 7pm, so I was told that the mechanic would take a look at it and then I could come back the next day and sign for it if the car checked out alright. The next day I go back to the dealership, and the mechanic assures me the car is in pristine condition and checked out perfectly. I was then talked into spending $2000 extra dollars on an extended three year warranty through an auto insurance company. The dealer also gave me a 30 day money back guarantee. I took the car home and everything was fine .. for about three weeks. On New Year's Eve I was on my way to work when suddenly the car started misfiring. Every possible maintenance light started coming on and my engine light was blinking, which I knew was a bad sign. Since it was about 6pm on NYE, the dealership wasn't open so I had to wait until Saturday to call (NYE was a Thursday, and they were closed Friday for New Year's Day). So I get the car towed to my own personal mechanic. That Saturday morning my mechanic calls me and tells me the following is wrong with the car: battery died, needed new coils AND spark plugs, heater core spraying coolant into my dash, and the air filters were shot. The total cost with labor ended up being over $3000 dollars. I called the dealer and they told me my warranty had expired the day before, which they were CLOSED. I told them the car died before the warranty was up and I had a towing receipt to prove it. They refused to honor the warranty. The guy then tells me to call the extended warranty place and gives me the name of some mechanic up in Red Bank (another shady character) who would "take care of it." After calling the warranty place, I find out that NOTHING that went wrong with my car is even covered by the insurance. It was all "maintenance" and they don't cover it. So then I asked them about the heater core, which was the bulk of the money. They told me that the specific "classic" coverage I paid for doesn't cover it, only the "premium" package does. Mind you, work on Volkswagens is pricey. Even though the heater core itself only costs $150, it's extremely labor intensive, because they have to take the entire dash out. The estimate to replace it was over $1500 alone. I then asked the lady at the warranty place if I could pay a little extra and upgrade to the premium package and she told me as long as the dealer says okay, they could do it. I called the dealer back and told him this, to which he then yelled at me and told me I was lying. He refused to let me upgrade, fix and pay for the maintenance work, or take the car back. The guys at the dealer also hung up on me more than once. Now, I'm a young girl and I know it looks like I don't know much about cars, but they full on took advantage of me. To top it all off, I just found out that the AC evaporator needs to be replaced and the turbo is leaking oil, neither of which is covered by warranty. Then a week ago the alternator went, which is ACTUALLY covered by the warranty. However even though the alternator was covered, I still had to pay for the diagnostic test and taxes on the labor and part. All in all, I was sold a horrible car and a useless warranty, and the people that work there are rude and extremely shady. They will not help you AT ALL. I have spent $4500 on repairs for this car OUT OF POCKET and I have only had the car for six months. Please do yourselves a favor, and shop elsewhere.