jrcarter

21 de jun. de 2012

I contacted this dealership on line for information on the 335i and was forwarded to Chad who replied to my email in less than one hour. Based on my inquiry he determined it would be best to proceed in person where I could see the options I was asking about. I went in the next morning and he was waiting for me with the information I had requested. When I decided the new 2013 line was more to my liking he printed out the price sheet of options for me to study. During this time I also looked at a 2011 service loaner on the showroom floor that had most of the options I had looked at but at a much lower price then the 2013 model. After sleeping on it I contacted Chad and said I was interested in the 2011 and went back in to discuss the sale. Throughout all of this Chad was very polite and never got irritated that I had changed my mind at least three times. He is what dealerships like to promote that they have but very few actually have a sales staff or individual that measures up. To complete the sale he recommended several items that would enhance the vehicle to me and had the service department complete the items I said would need before taking delivery. All of this was done as promised and even completed about 3 hours before the promised delivery time. I saw nothing in the dealership or sales staff that was not professional or what I would consider below the highest of standards. I would recommend both.

trdofae

2 de jun. de 2012

Charles Grahm was rude to my friend, Calls me, gets mad then Hangs Up on me. I told them I don't want to deal with him any more and today I get a letter from him thanking me for "choosing" him???? Had a "pleasure" experience??? "Call me directly" for any assistance??? That just makes me even more dissatisfied when I tell them I will come back to buy it if I don't deal with him any more.He made the normal 4 hour drive round trip into 8 hours....in the same day.....

hurstian

18 de ago. de 2011

I was looking for price quote for a 2011 BMW 528i. Since their intenet sales manager, Chad, emailed me a few times and seemed nice, I called him today to discuss a car in their inventory. But he is so rude that I can't even talk with him. He refused to quote me price on the car other than MSRP. He told me that if I want to buy that car, I have one chance to offer him a price that he likes. He is too busy to discuss it with me. If he likes my price, I can buy it, otherwise, no. There is only one chance. As result of that call, I bought a 2011 BMW 528i from Moritz this afternoon. Chad is the rudest salesman I have ever seen.

Tim Park

2 de jun. de 2011

I strongly recommend - DO NOT do business with Autobahn Motorcars in Fort Worth. Through the internet, I bought a car from Autobahn Motorcar Group. I was told by the sales person, Mike Greenfeder, that the car had been inspected and was in beautiful condition and did not need any repairs. When the car was delivered to me, the first thing I noticed was that the emergency brake lever was loose, and when I pulled it, it came all the way up and hit the arm rest, it also did not stop the car from rolling ($65 fix), after about 2 days the battery died ($215). I jump started the car and took it to my mechanic to replace the battery. I asked him to do an inspection as well. My mechanic found that several parts needed to be replaced. These included: Front brakes and rotors (were worn to about 99%, $820), High-pressure power steering hose was leaking ($475), Muffler hanger was broken and muffler was dangling on one side ($65), Transmission fluid was bad ($125), the alignment was checked and it was determined to be out of alignment ($130), I had even specifically asked about the alignment before I bought the car and was told that it did not need an alignment. Also, the headliner fabric is un-glued and is bunching up near where the headliner meets the dash (not fixed). On top of all this, the car's A/C system has a strong urine smell (have not been able to fix this, have done the Frigi-Fresh treatment 3 times, still smelling). I have receipts for all of the fixes mentioned above. I contacted Autobahn Motorcar Group and Mike, the salesperson, blamed everything on either human error on his mechanic's part, or he said my mechanic must be "too picky". I have known my mechanic for 7 years and trust him completely (he also has excellent reviews online). I believe this car had a lot of problems and that because I was an out of state buyer, they took advantage of me. Also, one more thing I forgot to mention. The car was supposedly detailed before shipped to me...maybe they detailed part of the car, but I found it COVERED in white dog hair and I found vomit under the seat when I detailed it myself. I have made an official complaint with the BBB (Better Business Bureau) I strongly recommend - DO NOT do business with Autobahn Motorcars in Fort Worth.

immortalbeloved

11 de sep. de 2009

I was overcharged for an oil changes. They charged me more oil then my car can hold. Called them a few times but no call back. Contacted BMW North America to intervene and they only agreed for less than partial refund. Spoke to them about my total difference refund and the manager hung up on me rudely. I was never rude, never cuss or yell at them. Also, prior they refused to honor a BMW national recall fix and forcefully wanted me to pay. Got BMW NA involved as well and after 5 days, my car was finally fixed. Horrible customer service from the management team. I would never go back to them even though they are closest to where I live.

dfwbmw

23 de mar. de 2004

After beign a loyal John Roberts customer for years, I switched to Autobahn 3 BMWs ago. Each experience has been great, especially when compared to other BMW dealers in the metroplex. The 45-mile drive is worth it for me.<br><br>Each time, I have been able to complete the transaction over the phone and fax. When I go to pick up my new car, I am in and out in 30 minutes.<br><br>The last one I bought, in October 2003, I had the pleasure of dealing with Terrence (my previous guy, Todd, had moved on, but he was also great to deal with). These guys are pleasant, easy to work with, and have consistently offered the most fair price in the Mteroplex. I appreciate the way they respect my time and do not play games. Their finance guy is good too-very down to business.<br><br>I do wish they would return calls more promptly, but other than that I feel they have provided me with a first class experience

spartans

31 de oct. de 2003

Bought my car from Chad at Autobahn. Very good experience. I had previously bought a car at John Roberts in Dallas and was very turned off by them. They wouldn't budge on price. Chad was willing to work with me and I left with a deal I was happy with. Whole sales experience was great and I was treated like royalty. After I had my car, got the HK rattle and brought it in for service. It took them a couple days to fix it because they ran out of the parts but that was okay because I had a loaner. The only problem was the damaged my tint on my rear window. So, they had it redone and drove my car out to me 50 miles away to not inconvenience me. So, they were willing to go the extra mile. All in all, I LOVE that dealership and will buy all my BMW's from them. They were friendly, are willing to work with you, and don't ignore you after they have your money like other dealerships.

JamieD22

25 de mar. de 2003

When dealing directly with the Service Manager, my concerns were partially addressed. As for the Service Reps themselves, don't bother wasting your breath. The mechanic's skill levels may rival a Kia dealership, but a higher standard should be met when toting a BMW logo. Surely there is a better place to go within the DFW area.