Mary

21 de jun. de 2016

I visited the Autobahn Motorcar Group for service to my Jaguar. I dropped in the discuss what might be wrong and when they could schedule an appointment. This was the first time I had been to this dealer. I parked my car and walked in the front door. There was no personnel in sight. Surprise! No salesperson approached to ask if I needed assistance. I made my way through the building to locate the service area. Once there, I noticed one female service writer visiting with a customer. They continued to chat about various topics with the service writer glancing over at me periodically. When she did finally walk over to me I could tell she was highly annoyed that I had interrupted her conversation. She asked what I needed and I attempted to explain the difficulty I was having with the car. The whole time I felt she was looking down her nose at me as if I wasn't worth her time of day. I left with enough information to call and make an appointment, had I decided to deal with Autobahn, which I did not. But before I left, I stopped to look at the cars they had for sale in the lot. One in particular which I had seen advertised on the Internet. I looked and looked a little more, walked around it and walked the other way, then glanced at the door to see if anyone was going to assist me. No one ever did. There was an employee walking into the adjacent building for another make (Audi I think) and I commented, "I guess they don't need to sell any cars) and he kind of chuckled. So, I guess you got your wish Autobahn. You didn't appear to want or need my business, so I am happy to take it elsewhere. Guess I'll go to your competitor over in Dallas.