Michelle

15 de dic. de 2015

Ray Grapes was awesome. From my first email to closing the deal, Ray provided true customer service. He listened, offered sound advice and didn't harass or push me. He was patient and kind throughout the process. I highly recommend working with him. Oh and I love my new car!!

Nathan Barnes

12 de dic. de 2015

The service was prompt and the service tech was professional and friendly. I called on the day before to schedule service and was expecting a scheduling date 3 or 4 days later but it was next day service and without having to wait 3 hours for the service to be completed.

Billy Gadsden

8 de dic. de 2015

Very satisfied with the work they did on my tahoe I would Definitely recommend them to a friend

BH

3 de dic. de 2015

Everyone was very helpful, and the service I received for my car was completed in a reasonable time.

Fran Johnson

2 de dic. de 2015

I was taken care of very well. The only thing that I had a problem with was that the salesperson knew what I could afford per month on my lease. I ended up paying more per month then I was planning on. In the future, I will make sure up front, before coming to the showroom that what I plan to pay per month doesn't go over my budget.

Angela Evans

28 de nov. de 2015

I was in Laurel running errands and remembered one of my tires was slowly losing air. So I stopped at Auto Nation without an appointment, and they took me right in; it only took an hour or so, and I was back on the road with a fixed tire. This was the second time I had my new used car serviced by you, and your staff is so efficient, understanding and friendly, I will definitely be back!

Theresa Sylver

16 de nov. de 2015

We had a very pleasant experience with our salesperson. She was very confident and sure that she could meet our needs. And she did!

Carol Williams

12 de nov. de 2015

We are a 3-peat customer at Auto Nation. We have purchased 3 vehicles from there and every time we are treated with respect, the process is smooth and easy and the staff is courteous and friendly. As long as experiences stay like these past ones, we have no reason to purchase anywhere else!

Valerie Staten

12 de nov. de 2015

The service I received from AutoNation was fabulous. I bought the car in on a Saturday morning. They couldn't fix the problem immediately and because my car was still under full warranty, I was given a rental car until the parts came in and they were able to fix the issue. Nia was the service representative and did an excellent job greeting me and following up with me after I left the building. The whole experience was seamless and I will definitely go back to AutoNation if I encounter any additional problems with my car.

Sean Birckhead

10 de nov. de 2015

I had an engine light come on so I researched to see which dealership in my area had the Best Customer Service. Auto Nation in Laurel, Md. was said to have the best. So I called to make an appointment They told me they couldn't get me scheduled for 3 weeks. I thought this was quite a long time to get scheduled but I went ahead and scheduled it. Then when I got there, I left my vehicle with them, a few hrs. later they called and said the codes read a problem with a Diesel component and there Diesel mechanic was not expected in for a few days to address the problem. I would imagine that if I already filled out all of my basic info on my vehicle, they already new I had a diesel engine in my truck and with 3 weeks they could have scheduled the diesel truck service on the same day the diesel mechanic was scheduled to work? A month later, truck is back on the road. Seems like it could be a little better organized.

Catherine Mueller

9 de nov. de 2015

I recently bought a 2015 Buick Encore from Auto Nation in Laurel. I contacted them through their Internet Manager, Cary Hoffman. Cary is an easy-going guy who works very hard to get you the deal you want. I told him I wanted a 2015 Encore in Silver Metallic with the Convenience Package. We talked several times over the next two days. Through it all he remained courteous and respectful and a joy to deal with. Kit MuellerBel Air, Maryland

John Leonhart

6 de nov. de 2015

salesman Dwanye was more than helpful with our new purchase. he listen to our needs and understood that after 28 years we were a bit unsure about all we could expect from a new suv. walked us through the process and explained each step as they happened. finance was well handled ( who likes finance ). over all a lot better than we could have anticapated.

Robert Jansen

5 de nov. de 2015

Best car buying experience I have had out of seven purchases at various other dealerships. The salesman and the sales manager both created an atmosphere which created a win - win deal.

Catherine Moore

30 de oct. de 2015

I brought my car in to have the ignition gear looked at because it was kept getting stuck. I was not able to move it into P, D, R, or N. Upon being checked, Tony Persaud, Service Consultant informed me that everything is ok. So far so good. I was more impressed that when I asked Tony to check my car remote he walked me to the parts counter and checked it, then changed it. I had come into the dealer a few months earlier about my remote and was told I needed to pay $200 for another one, however, it only needed a new battery which cost $9.34. I am grateful to Tony for assisting with getting a new battery and saving me a couple hundred dollars. However, I still need a battery for my other remote and hope when I go back to the parts department in Laurel, MD I will not encounter any problems. Thank you Tony Persaud for my recent experience and being of such great assistance, especially with the car remote!

Leonard Harrod

16 de oct. de 2015

Tony who was my service agent was great , the car was repaired even sooner than expected .Outstanding service.Leonard & Sandra Harrod

Renee Sharps

14 de oct. de 2015

My appointment for an oil change and tire rotation was set for 7:30 am. The service center staff was very professional, courteous and made me feel right at home. The time spent was approximately 1 hour, which was great!

Asia Malik

14 de oct. de 2015

I came to the dealership in my rental car, just browsing and stressed out because I had just lost my car in an accident. I was not sure what to expect because I knew my credit was not up to par either.But I worked with Raymond Grapes and he was very awesome and understanding. He worked hard for me. Let me test drive a few things and helped me drive off with a brand new Chevy Equinox, which I love. He also made sure to make it all shiny and sparkling and perfect for me. Even added a pink license plate holder. I love itHe even helped me drive my rental car back to the rental place. Awesome service here at AutoNation

Thomas Schillo

8 de oct. de 2015

The service was outstanding. It was very quick to do the repair and the staff was very friendly and professional. Thank you

Patricia Davis

4 de oct. de 2015

I leased a new 2013 Buick La Cross. I was very impressed with how the salesman and other persons involved addressed all of my concerns in a knowledgeable and caring way.

Sirena Stinson

29 de sep. de 2015

I was completely happy with my service I was in and out I love the speed service. When I made my appointment over the phone the gentleman was nice.

Dwayne Campbell

29 de sep. de 2015

No complaints, work done timely and professional. I like the thoroughness of the maintenance

Freddie Hidalgo

28 de sep. de 2015

I am very happy with the new car that I purchased. Every one was extremely nice to me,from offering, water to something to eat.great salesmanship. Keep the up the great work.

Karen Spessard

27 de sep. de 2015

Buying my car was a great experience. Both Cindy and Riley made it easy for me and enjoyable.They were ready when I arrived to show me what I had asked about seeing. They were patientwith my many questions and explained everything thoroughly. I am very pleased with my new Malibu. It all worked out very well for me. Thanks for the great service.

tim

26 de sep. de 2015

i was schedule at 7:15 to get oil change,air filter replace not cabin filter,4 news tires and inspection done. i was told t will take 2hrs and i was waiting for my car well make a long story short i did not leave dealership until 3pm afternoon. they waited until the last minute the head lights that was on the car were after market and i fail the inspection because they were technically illegal to have on the car in md. i only had the car for 3 months. the wait times extremely long and came to the desk several time asking when my car will be finish, i was told twice two hrs and another 2 hrs turn into 4 hrs. the repairs & labor cost me 1,630.30 on this day proof. 8hrs wait when i was there at 7:15 on sept. 24, 2015. i will not becoming back to this dealership again my service advisor was darby ilidis thanks but no thanks next time advise me bring a sleeping bag i was the first was there every one came after me left before me i was the last one to leave. u lost this customer here.

Afryea

18 de sep. de 2015

I had a great experience the staff was very pleasant and helpful . Phill assisted me and made sure that i was well taken care of.

Daria Funk

18 de sep. de 2015

Purchasing the Acadia through online avenues was easy and time saving especially when I do not have a lot of time to spare. My vehicle was purchased out of state, handled with no problem, quickly. Great service and attentiveness. Would recommend this way of purchasing to friends, family and collegues. Thanks!

Doris Smith

12 de sep. de 2015

Buying a new car is a very big deal for us since we tend to keep our well-maintained cars for years -so we were a little apprehensive to start the process again. However, from the very moment, we received our first e-mail response from AutoNation Laurel to speaking with their Internet Specialist at length, on the phone; to our visit to AutoNation Laurel and being placed in the very good hands of our expert salesman; to being guided by their finance expert through the maze of paper work: to having the keys of our new Chevy Traverse put in our hands and driving off the lot - it was a positive, educational, stress-less, and most of all, fun experience. GREAT customer service with wonderful, caring employees who seem to love their jobs!

Jacqueline Williams

9 de sep. de 2015

We received great customer service. We were treated as if we were a priority and our salesman made us comfortable about our purchase, he made sure that we received everything that we were looking for in a vehicle. He managed to get a great deal on our vehicle and made sure that we understood everything and were satisfied with the terms of the purchase.

Jennie Coe

4 de sep. de 2015

Work was done promptly and professionally. We are very pleased with AutoNation.

Maurice Yarber

3 de sep. de 2015

My salesman Travis was very knowledgeable & courteous, also the dealership was very friendly and pleasing. Hope to get my next vehicle from there and I'm telling my friends and family they should go there as well. Great job, I'm EXTREMELY SATISFIED HAPPY JOYOUS, there's not enough words to say about my satisfaction, keep up the good work!!

David Pickens 3rd

29 de ago. de 2015

I needed a new battery which was under my bumper to bumper warranty and I did not have to pay for anything. The service was respectful and helpful.

Phyllis Klopatch

29 de ago. de 2015

My service was completed quickly. On completion, the work done was thoroughly explained to me. Staff is helpful and courteous.

Angela Bryant

26 de ago. de 2015

Bryan Freeze was really helpful. I came to him with no cards in my favor, but thanks to a little research I was able to leave with the car I wanted and payments I could afford! Many thanks!

Monique Bowler

18 de ago. de 2015

Great service. Quick, And satisfactory very welcoming environment

Cleveland Perkins

17 de ago. de 2015

My service adviser is Phil. He has completed my maintenance check-ins/outs since I purchased my car in 2012. Great Job Phil.

49ers fan

15 de ago. de 2015

I had a great time with my sales person Bryan Freeze aka Big Country. He made the process simple and easy. Car buying in the past had always been stressful and not very pleasant. But that all changed with Bryan. I did notice when the process took a little longer then expected he had a backup plan to keep us engaged that was the best. He understood our wants and need very and extremely well. If you want a great experience give your business to Bryan Freeze. He is the best and from now on any time I need to buy a car or truck I'll be seeing him.

Clem

11 de ago. de 2015

My salesman was honest, ensured I was informed about my vehicle, and gave me the best deal in Maryland. I am looking forward to a long relationship with Auto Nation, Laurel!

J. Dodge

11 de ago. de 2015

First point of contact was Regina to set up date and time for recall work. Appt was flawless repair was finished in a lot less time than anticipated. Technician parked my car away from others in a nice wide spot which I greatly appreciated. I must say job well done to the whole crew from start to finish.

Shareem Hill-raymond

4 de ago. de 2015

I took my Acadia in for service before the warranty expired, in addition to a an oil change which is not covered under the warranty. The oil change was to also include tire rotation and this was not completed.

Scott Miller

4 de ago. de 2015

Excellent salesperson and car buying process from start to finish

Patricia Ray

4 de ago. de 2015

D work very hard and patiently with me to find what I wanted!!!!

Cynthia Kearney

4 de ago. de 2015

Our salesmen, Rodney Smith, was very helpful to us. We had not purchased a car in 14 years, so we were not familiar with all the technical features. Rodney was very patient and kind with us. He answered questions, guided us through set up and everything. A very polite and highly professional gentleman. I would recommend that any of our friends interested in purchasing a car to see Rodney. We love our new Equinox. It has everything I had on my wish list.

Kerriann Ferrano

3 de ago. de 2015

Sales people were helpful and the price was very good. We reserved our car before it had even been delivered and inspected so they rushed to get it done and ready since we bought it the first day it arrived. There was a leak and the drivers side window controls did not move the passenger windows. This was all found a few days later. It was all fixed for free but somewhat of a hassle.

Carino

3 de ago. de 2015

Our experience was very pleasent. Our sales guy was awesome. Very attentive to whatever we needed. I have done business with different dealerships to include another Chevrolet dealership and Autonation is now one of my top 3. Would highly recommend and if I needed another car would return.

Cordelia Walser

30 de jul. de 2015

This morning i went with needed air in my tire. Was help right away. Then was told i had screw in my tire. Was upset because am a care giver and she is the hospital and need to get to her. One of your great tech said he could take care of me. Everone seen that i was up set and they jump right on it and i was out in 15 min. Thanks so much to every one.

Sharisse Obanion

25 de jul. de 2015

My experience was amazing! My sales person was extremely knowledgeable and made the experience the best!

Kenneth Davis

23 de jul. de 2015

Waiting an hour and a half for an oil change with a scheduled appointment seems a little long.

John Hawkins

13 de jul. de 2015

My wife and I arrived at the time specified for our appointment on Saturday, July 4th, 2015; we were met by Mr. Jerry Butcher our Sales Person, who is undeniably the very best Sales Person we have ever encountered. Mr. Butcher was patient, kind, and very well informed about the 2015 Chevrolet Impala LTZ we were interested in purchasing. The entire process took a few hours but we never felt pressured or intimidated by him. We are absolutely loving our decision to purchase the car. We are also sure that in the future, it will continue to bring us joy and pleasure. As for Mr. Butcher he is a Keeper and an asset to your dealership. Thank you, again Mr. Jerry Butcher and may God Bless. Respectfully submitted: Mr. and Mrs. John F. Hawkins

VJ Maury

12 de jul. de 2015

I had damaged something on my car's tire on a trip from Connecticut to Washingtin DC. The team there helped in every they could knowing I needed to be on the road.

Barbara Buchanan

10 de jul. de 2015

I had a great experience with Autonation on July 3, 2015. The day before the holiday, superior customer service. I went to another Dealership, with the same problem I was not happy with the service I've received there. Autonation was not near my home but I would drive that distance again and everything I need service on my car.Thank you Autonation

Morning Gutierrez

9 de jul. de 2015

We would like to give thanks and credit to Mr. Cary Hoffman the eCommerce internet specialist. He made it clear to us what we were looking for and what we can afford. We've met with our assigned sales person Rodney Smith. Rodney was awesome showing us the car and very knowledgeable about the product he is selling. The finance was excellent. Overall, we were completely satisfied.

Vickie Cusic

8 de jul. de 2015

I have been a loyal customer to Win Kelly Chevrolet for many years. I purchased my last 3 cars from them. They were unable to work with me to get me in a car that I wanted. I decided to go see Bryan & Ron at Autonation. They exceeded my expectations and worked with me so I could get a car that I wanted. I am very happy.

Theodore Dyson

6 de jul. de 2015

My Experience was great. I got the vehicle I wanted and the staff was very professional from the actual salesman to the finance department as well as management.

Sharon Martin

5 de jul. de 2015

I was shown respect and treated more like family than a customer. Great customer service & I'd go back when & if I'm in the market for another vehicle!

Coleen Johnson

4 de jul. de 2015

The rep. Mr. Phil, possesses excellent people skills. He is very responsive to my auto concerns and makes suggestions for my consideration and issue resolution.

William Ingraham

4 de jul. de 2015

My service person Ron did everything in a timely manor, he seemed to have a lot of experience with Buick lacrosse.

Carolyn Davis

2 de jul. de 2015

They were very courteous. Explain to me about the recall on the 2015 Chevy Impala. Also told me if any problems I can bring back.

James Enos Ii

30 de jun. de 2015

I had an appointment scheduled for 2:45 and found out that I didn't have to work that day and called to see if I could come in earlier. They said sure. After finding the problem with my car and fixing it I was there only a couple of hours. I had expected to wait longerI also love the new chairs in the waiting room. They are comfortable

Sathian Karunananthan

30 de jun. de 2015

Didn't felt any pressure from the service consultant, I was informed all the things that they are going to perform. It was a very good experience.

Patrick Frazier

29 de jun. de 2015

The service department personnel was very polite when accepting my truck.

Nancy Ferguson

28 de jun. de 2015

My service advisor was exceptional. She was knowledgeable, courteous, and prompt. She was friendly and very professional, a very take charge person. I really appreciated her and her efforts. I did not have an appointment but still, she accommodated my needs. I was going out of town and my air conditioner decided to fail. She got me up and running in just over 2 hours. Thanks for a job well done. I will be back.

Anonymous

27 de jun. de 2015

Autonation Chevy is the best dealership I have ever encountered. The service is excellent. The Sales people go above and beyond to get you exactly what you want and need with out pressuring you to buy. I will and have recommended this dealership to friends and family! They work like a family to ensure you get the best deal! I couldn't leave until I was completely satisfied and understood all my options. They are wonderful people and Chevrolet is lucky to have them!

Jonathan Winter

24 de jun. de 2015

Kyle was very nice and it didn't take as long as we thought it would.

Fernando Escobar

20 de jun. de 2015

I was happy on how hard Cindy worked to get me a car. It took a couple days but she got me a car that I love. I have sent a friend there already and plan on sending more.

Wayne Davis

19 de jun. de 2015

AutoNation made the buying experience smooth and uncomplicated. Sales consultant Kyle Englert kept in constant contact throughout the entire process, from order to build to delivery. And he has maintained that contact after the sale, so I feel confident that if I have any questions regarding the car, he will be there to assist. Totally satisfied.

David Brown

13 de jun. de 2015

Purchased new Yukon XL, Excellent experience from start to finish

Linda Watson

13 de jun. de 2015

I generally do not like the car buying experience and I did not plan to purchase a car at this time however, I needed to replace a vehicle. My purchase with Autonation GMC Laurel has by far been the easiest experience I've ever had and I actually felt like I got a good deal. Donald Georgette is my sales rep. He's very knowledgeable and took the time to show me everything I needed to know about the vehicle, he worked to get me a price and finance rate that I was comfortable with, and he has stayed in touch to ensure I'm happy and is helping me get some promised items taken care of. Overall, it's been a good experience and I'll definitely refer friends and family to Autonation Laurel. Thank you for making everything from start to finish pleasurable.

Jeffrey Golden

12 de jun. de 2015

Tony had the know-how to help relay the service problem I described to the mechanic. This made for speedy work and proper fix the first time. He was timely in updates and made the process smooth. He is a good example of how to operate for other dealerships and shops. Thanks to the mechanic as well, they are the key to the final product. ( Your new Service building is very nice )

Deborah Franklin

11 de jun. de 2015

I had tried other dealerships, before I came to Auto Nation and didn't feel as gratified. Bryan Freeze was very attentive and informative. I felt confident about my decision to purchase my truck.

Andrew Moede

10 de jun. de 2015

Kyle and Bill were fantastic! Got an awesome deal!

John Bartlett

9 de jun. de 2015

I took my wife's 2006 Trailblazer in for a door switch recall but also had them look at an electrical problem that was causing the battery to drain. They had the work done the next day. My only complaint is that I had to wait a couple of hours for their courtesy shuttle to take me home. Overall I am satisfied with the work performed and the treatment by the staff.

Eric Goodson

6 de jun. de 2015

The staff was very friendly and educated about maintenance service. They were prepared from the greeting to dismissal. The facilities is very clean, and variety of complimentary beverages, and WiFi.

Jennifer Hodgson

5 de jun. de 2015

Friendly people and very helpful great experience.

Colin Dotson

5 de jun. de 2015

When I think of customer service, I think of friendly, well diverse, intelligent, compassionate and hard working people who want to ensure that the customer is treated like family. Automation Chevrolet of Laurel is the place where you get that. From the time I walked into the door to the time I left I felt nothing but welcomed and a since of comfort that I had a team of people working to assist me in my vehicle purchase. My experience wasn't just a buy a vehicle experience. These hard working men and women went out of their way to ensure that all I had to do was decide what vehicle I wanted. They took care of the rest. You're not hassled or looked at as another number for a sale. They work with you to ensure you are comfortable and satisfied and will not cease until you are. That customer service with a smile. That's building relationships and a bond with people and the the community. If you're reading this rating report and you think It's fake. I challenge you to go to Automation Chevrolet of Laurel, ask to speak to Monica or any of the professional sales representatives and you will see for yourself. This was and is by far the best car buying experience I've ever had. I've had quite a few vehicle purchases. If only I had come here sooner. Enjoy your car buying experience. ColinA highly satisfied family member of AutoNation Chevrolet of Laurel

James l Hunter

2 de jun. de 2015

I was able to go online and determine a fair price. The salesperson simply asked what do I need to do to close the deal. He sent me the price including taxes and tags and with and without the 0% finance option. I told him which one I wanted and what vehicle and then when by and picked it up. I was at the dealership less than an hour.

Michael Birckhead

2 de jun. de 2015

This was our second Buick Enclave we have bought from Auto-Nation and our experiences have been great both times. From my first contact with Riley Ledden (Sales Manager) to our salesman Don Georgette and especially Darryl Reid who showed us all the features of the new Enclave. They stayed open late taking care of our every need. I will absolutely buy my next vehicle from Auto-Nation. Mike B - Bowie, MD

Edward Outlaw

30 de may. de 2015

The service was great. The service representative took the time to listen to my problem and even offered to explore other potential causes of the problem. Turns out the vehicle was low on oil, so the service rep set up an evaluation to determine if there was any internal problems. Great customer focus.

Raymond Davis

27 de may. de 2015

Wonderful, very helpful. I will consider using them again if I ever need a new car.

Marcia Green

26 de may. de 2015

The buying process was great. There was no haggling about the price with my salesman for which I was thankful. My Service Consultant is very accommodating. Every time I call for service I always get the date and time that I want. He knows my car and what maintenance needs to be performed. He is very trust worthy.

Kennieth Mysinger

22 de may. de 2015

We traded in two vehicles and purchased three. Bryan Freeze was polite, helpful, and extremely professional throughout the entire process. The finance department personnel was patient and very helpful as well staying late to finalize the paperwork and Bryan also stayed late to show us the onstar system and vehicle nuances before leaving well past closing. Outstanding service. The manager and Bryan even ordered pizza for us as well.

Keith Colomb

21 de may. de 2015

This was the 6 vehicle I've purchased from Autonation (Fox Chevrolet) and each time it's been an easy process with wonderful customer service. Kyle Englert was a pleasure to work with and I hope he's around the next time I need a new vehicle.

Walter Garrett

21 de may. de 2015

I have a 2010 Chevy Impala that I purchased from your dealer- ship. I have never had a bad experience with service, always a satisfied. You are the reason my car runs with excellence. Thanks for your excellent service, Satisfied costumer - Walter Garrett

Byron Jeferson

20 de may. de 2015

We've been coming to Autonation for years but this last service experience was unique. We had a major repair on our Envoy which should have been pretty simple to address but the warranty company decided to drag this claim out for weeks. The representative was simply outstanding. He kept in contact with us about what was happening and exactly where they were in the process. It was definitely an overwhelming repair but the friendly, courteous and personal touch made it as seamless as possible. Thank you Mr. Jackson and Thank you AutoNation!

George M

20 de may. de 2015

I will go to this facility whenever I need "dealer required" service. Everyone from the service rep arranging my repair to the shuttle driver were very courteous and treated me as a valued customer. There were some issues with the original repair but they were very quick in getting the problem rectified. There was one issue with having a prolonged wait for the shuttle but I think it was more a timing challenge with the number of people being picked up around the same time. Not a complaint because many service shops don't even offer shuttle service. This will be my dealer shop of choice (at least for the foreseeable future.) There is another GM shop about six miles closer to me but I did not feel treated as an important customer there.

Paul Blakely

19 de may. de 2015

I visited the dealership looking to possibly purchase a truck. I am a returning customer to this dealership. The salesman assisting me, Mrs. Darryl Reid, was awesome. He knew all about the vehicles - answered all the questions with complete confidence and his personality won me over. I then left driving a brand new GMC Sierra truck. Since the purchase, Mr. Reid has made contact with me at least 5 times - follow-up and to ensure I was happy with the purchase. I'm very impressed with his display of customer service.

Carolyn McClellan

12 de may. de 2015

I have owned my Equinox now for 4 1/2 years and love it. It has only been serviced by Auto Nation Chevrolet in Laurel. Since I purchased the vehicle I moved to southern Maryland but still return to the dealership on a quarterly basis (or as needed) to have it serviced. The staff is friendly and it is an easy walk to other destinations. Sometimes (even with an appointment) I have to wait quite a while to get it serviced but I trust their technicians to do a good job.

Gary Helmick

11 de may. de 2015

My salesman Ray did a great job making me comfortable about the new purchase!

Tonyala Scott-wyndham

11 de may. de 2015

My experience was the best especially. Ron carfine was not just the best sales person he was excellent he was very knowledgeable and patient with my car search. He understood my needs in my car search and he met them and more. I thank everyone over at auto nation laurel Ron Carfine, Lisa. If you are looking for a car and want excellent customer service and beyond please check them out and ask for Ron Carfine. I think he just get a paid vacation or bis bonus he is an great person to have on your team. Thank you for all your help

Ronald Pollard

9 de may. de 2015

I arrived at the service area drive up, Ellery Queen greeted me. I told him just a oil change. Ellery kept me abreast with what was going on with my vehicle. The wait time was exactly as he had stated to me. And he recommended another service to be performed. Which was the air filter needed to be change. He quoted price and I agreed to have it done. Gave me a great report on my Terrain. Truly Worth the 16+ mile drive. Note: a GMC dealership within 0.6 miles away place me hold for 8 mins and did not comeback to the phone.

Gerard Celentano

8 de may. de 2015

I made an appointment with the service department by calling the service department. The car was dropped off on a Tuesday evening with instructions on what service is be done. The service department tok care of all requested actions, mad notes of what needs to be done in the near future and my car was ready on time. No problems.

Zerihun Bekele

5 de may. de 2015

I had a good opportunity of getting a knowledgeable and friendly representative who helped me in buying the right car.

Faatimah Wilson

5 de may. de 2015

Very friendly and helpful staff in the service department.

Gary Thomas Pyles

4 de may. de 2015

Representative very responsive, polite and courteous, also very professional

Cori Murphy

4 de may. de 2015

Richard was a great salesman. He and his managers worked as hard as they could to get me a great deal.

Chance Schofield

3 de may. de 2015

I was very pleased with my experience. I usually dread going to a dealership but this time I was very surprised with the professionalism and overall good experience. Thank you.

Ilene Chalmers

1 de may. de 2015

It was a pretty smooth experience thanks to Raymond Grape our salesman. He had everything ready and waiting for us when we arrived at the dealership and I got the payment that I was hoping for. I would most definitely recommend the dealership to friends and family.

Sarah Carver

28 de abr. de 2015

It was something we didn't expect, having to replace a mirror on the driver's side door. It was done quickly and well. Thank you.

Lakeisha Roundtree

28 de abr. de 2015

It was a very great Expiernece. Rodney made sure every thing I wanted in a vechile came within the package with a Great Price

Norman Pettus

28 de abr. de 2015

I had to reschedule several times because unexpected things kept popping up on my behalf. They kept working with me until we worked it out and always with a great attitude. The work was great the the staff was great and I couldn't have been more pleased. I think I have found a new home.

David Freeze

25 de abr. de 2015

I WAS VERY PLEASED WITH ALL ASPECTS OF SERVICE FROM EVERYONE AT DEALER, MADE ME AND MY WIFE FEEL LIKE THEY REALLY CARED.THE SALESMAN WAS VERY KNOWLEDGEABLE ABOUT OUR SALE AND WE FEEL GOT A GREAT DEAL ON OUR NEW CAR.WHEN WE BUY OUR NEXT CAR WE WOULD COME BACk JUST BECAUSE OF THE PEOPLE AND SERVICE THEY PROVIDE. THANKS AUTONATION

John Mcclurkin

24 de abr. de 2015

My experience was excellent. Checking my Volt was quick and easy and the work was done on time. I had to spend only a few minutes at the dealership when I picked my Volt up.

Michelle Jordan

22 de abr. de 2015

Customer service was very pleasant. I was pleased with my vehicle upon pickup.

William Tanner

22 de abr. de 2015

Vehicle easy to drive. You sit up in Encore making it easier to see and giving driver feeling of safety.Beautiful SUV inside and out. Wifeenjoys driving it. I'll be taking over her Buick Regal, which I willenjoy driving.

James Gilinsky

22 de abr. de 2015

Oil change was completed in a very timely manner, everyone was friendly, and I was completely satisfied.

Eric Randolph

21 de abr. de 2015

My sales rep was very helpful. Her commucication was extrordinary. Keep me involved throughout the process. Thanks for the time and wonderful experience.

Robert Muessig

20 de abr. de 2015

I had driven from out of state and had experienced a problem along the way. Nia, in the Service Department was courteous, attentive and helpful with setting up an appointment and getting me checked in. I was able to leave town on my planned departure date. Professional service.

Nancy Minton

15 de abr. de 2015

AutoNation,We are very satisfied with the service we receive at your place of business. We call and make an appointment. There are always choices of times and dates.We really enjoy seeing Tony Persand. He is a wonderful person. He is always keeping you informed of the repairs. He has such a great personality. Tony, In our option is a major asset to your organization. He plays a large factor, in our decision where to take our vehicles for repairs and service. We give Tony 10 stars for his professionalism and his expertise. We are happy to be a AutoNation customer. Thanks Lee and Nancy Minton Laurel, Maryland.

Sallie Rich

15 de abr. de 2015

My customer service representative (Nia) was extremely courteous and attentive. I am new to the area and came to your dealership because of the Impala recall. Dealing with her was a pleasant experience and I will return for other services.

Paul A. Ramirez

14 de abr. de 2015

I was really pleased with my vehicle purchasing experience. I will highly recommend your dealership to others, thank you.I spent months looking for a vehicle's both online and visiting dealerships. I could not find a vehicle that had all the options I wanted. The only place I could find it was at AutoNation Chevrolet Laurel.I though this would be an issue, because I live in Houston, TX. I also figured that I would easily find what I was looking for much closer to home. This would be the first time I purchased a vehicle online. As you can imagine I had a lot of questions.Working with Kyle Englert was very nice and informative. I appreciate his knowledge and patience. I emailed him about the Vehicle almost a month before I really started getting serious about making the purchase. He did not push or pester me to make the sale... I really appreciate that.Once I received the truck, Wow! The truck was everything that was represented online. Thanks again to your team there at AutoNation Chevrolet Laurel, and a special thanks to Kyle Englert. I am very pleased, thank you so much.

Tonya

9 de abr. de 2015

I really like the fact that I can schedule my appointments online and actually see a schedule:-)

Antonio Statham & Markiesha Statham

8 de abr. de 2015

The people here are awesome. At first we weren't even trying to look for a car, but just to get my husband's car serviced. We decided to look at cars just to pass time. Then Mr. Earl Ray came and greeted us. This is the most awesome car salesman on Earth. We appreciate him deeply from our hearts. He was also friendly. The one thing I loved the most is that we didn't feel pressured into buying the car. He took his time with us and really gave us true customer service. The talks were never dull. It felt like we knew him already. He deserves an award for the hard work and especially his customer service. Also, Mr. Fleming Johnson assisted us too. We're not from here but I'm glad my husband is in the service and we decided to come here. Auto Nation makes you feel at home. Thank you Mr. Ray and Johnson from getting me from 24 % to 3% on my car. This is a lifetime experience I will remember. Love you Guys!

Freddie Couch

8 de abr. de 2015

very welcoming and knowledgable of their vehicles. When i walk in I feel like I work there with how comfortable I feel.

Ian Torres

5 de abr. de 2015

Great experience. They help me with my warranty issue in a timely manner. Provided updates almost daily of the progress of the car. Also they were able to give me a loner and had my car faster than what was expected.

John Sellers

1 de abr. de 2015

Every time I visit the dealership I am very pleased with the service that is accomplished and Phil always makes sure my truck is checked from top to bottom. Thanks for all you do to keep my truck in top shape.

Monica Jordan

29 de mar. de 2015

Being in customer service, I understand that sincerity and constant communication is the largest part of our success. Nia is one of the best service managers I have ever had the pleasure of working with; and I have worked with quite a few. She listened to everything that was needed, made sure she addressed all the issues, and kept me in the loop every day. So long as she is still there, I will continue to drive out 1.5 hours to get my car serviced with you. The detailing for purchase needs some work. Lots of areas missed and dirty still, even after second attempt.

Cheryl Chapman

19 de mar. de 2015

took care of the problem very well. Satisfied to date.

Melissa Mooiweer

19 de mar. de 2015

I had a really bad case of the Mondays. Included in that, my battery decided to die after I got to work. I called them up since they were close to my job, explained what was going on and they got me in as soon as they could that day. Phil was really helpful and friendly. They even offered to give me a ride back to work while they fixed my car. The entire experience was painless and easy, something I've never experienced at a dealer before. These guys have definitely won my business!

Kim Riley

17 de mar. de 2015

Every employee, staff & sales man was very helpful & informative.

Merrie House

17 de mar. de 2015

I received excellent service from my Sales Consultant Jerry Butcher. He worked hard at providing me the best price on my 2015 Malibu. I would recommend this dealership to others.

Tamara Cleaver

5 de mar. de 2015

I was on the computer searching for a new family vehicle. Autonation contacted me and told me that they could handle all my needs and have me in the car i want as soon as i came in. The following day i made them my first stop and everything they promised they backed up. I traded my car in, they got me in the suv i wanted at a price i could afford.

Chris Lindsey

3 de mar. de 2015

Positive interaction with the staff. The work was completed in a timely manner.

Aboubacar DRAME

27 de feb. de 2015

Flemmie Johnson Jr., the Finance Manager, looked very nice within the first 5 minutes into the process of buying a used SUV. He explained the process, the interest rate and the monthly installment. His demeanor changed the moment I declined signing up for The basic or Standard maintenance plan. He spent too much time to try to convince me why I have to take that maintenance plan. I told him that I do not want to sign up for any kind of protection. After all It is my SUV and my money. I chose not to take his plan. He avoided making eyes contact and stopped explaining in detail the content of the remaining paperwork. He was just pointing out to me where I need to sign and print my name. With too many paperwork to go through I do not have time to read everything before I signed. When I got home, I read everything and realized that He sneaked two protection plans in the paperwork that I do not want to sign up. I went back to him and tell him to remove those two protection plans. His first reaction was "I can't take it back, you already signed for it". He pointed out my signature on the contract and asked me that whose signature is this? I have to threating that If he doesn't remove those plans I was going to return the car and get my money back. At this point, He said let me see what I can do for you. After four (4) hours of waiting in the lounge, He finally fixed it. He was looking at his computer screen while he was handing over the final paperwork to me for signature. When leaving I said thank you. He didn't respond to me. He was just focus on the monitor. we didn't shake hands. My only comfort was my sales consultant Cindy Shaughnessy. She was very helpful during the process of choosing the SUV. She was very knowledgeable, patient and kind. She helps me find the SUV that I would like for very long time.

Benjamin Wright

27 de feb. de 2015

The service department is great! They went above and beyond to accommodate our needs. Way to go Team!!

James Parker

26 de feb. de 2015

Very comfortable and pleasant atmosphere. Raymond Grape did a great job locating the exact vehicle we wanted and making sure he showed us how to operate all the options. Also he has done a good job in following up after we purchased the car to see if we needed any further help.

Tracy Burroughs

21 de feb. de 2015

Our salesman Mr. Dwayne Missick is extraordinary. Needless the say, my mother and I were very pleased with the sales advice he provided Tammy, so each of us was encouraged to go to Mr. Missick for an additional vehicle. My mother brought an Equinox, and I brought an Impala. Mr. Dwayne Missick has exceptional knowledge of the vehicles he sells, he listens, and he is honest. These are traits that are hard to find in a salesperson. In short, Mr. Missick deserves a promotion. Moreover, I will recommend him to anybody for the future purchase of vehicles.I was also pleased with the professionalism, politeness, and thoroughness of Mr. Flemming Johnson of the Finance Department.

Brian

18 de feb. de 2015

Fast and easy experience. Staff was knowledgable and polite.

Darin R. Wight

17 de feb. de 2015

I do like the negotiation about the coverage Powertrain Warranty. But most of them do not covered. It makes feel disappointed. As long as we can afford in whatever we can do! It is big difference than buying new cars with Warranty that covers everything. Well, it seems pretty cheaper than other expensive cars that need to be repaired.

Joan Mickles

17 de feb. de 2015

The staff was very friendly and helpful. The service department was very thorough in explaining what was going on with my vehicle and offered me several options on taking care of it. Thanks Tony!!! I was very satisfied with the work done :-)

Raymond Trendle

12 de feb. de 2015

I always have an excellent experience at the shop who has done major repairs on my car. I am the first and only owner of my vehicle since buying it new in 2004 and at 203,000 miles its still going! The only issue I have is communication or the lack of in some instances. For example, I had to call to get a status on my vehicle when I thought someone would have called me. AND, when I did call, the service agent asked if I was sure I brought it to your repairs/service shop. Ummm, I'm a repeat customer - Isn't there some system you can ask my name and find it in? Kinda made me feel nervous that my vehicle was gone.

Gary Brooks

11 de feb. de 2015

Everyone was very helpful and they finished my car repairs as quickly as possible.

Stephanie Mcclellan

11 de feb. de 2015

Brian was very knowledgable and very informative in helping me purchase my Traverse. Brian is an excellent salesman and I will be happy to refer anyone to him when shopping for a new car.

JoeBeltsville

11 de feb. de 2015

Auto purchases ,for me, tend to be finding a way through the razzle dazzle to the salient issues. Cindy Shaughnesy at Autonation Laurel MD made the process not only efficient, investigating the components of the purchase ,but enjoyable as well. The coffee could be improved but learning all that was needed to make an informed decision as to whether this purchase is right for me could not have been better facilitated by Ms Shaunessy. At the completion of the busines I felt Cindy more of a welcome advisor than a sales person. I felt compelled to make it known that there still are bright spots in business and I feel Cindy Shaunessy is a bright spot that makes doing business a win win event.

Wilma Ogburn

10 de feb. de 2015

The people I dealt with were quite personable and willingly kept me apprised of what was going on. Unfortunately, I had the pleasure of driving my car one day (should say a couple of hours) before it stopped--probably another issue--and now I find that once again I am without a car.

Brian

4 de feb. de 2015

My experience at AutoNation Buick GMC Laurel was great. This was the first time I had bought a new car and everything went very well. I would definitely go back there for my next car purchase.

James M

30 de ene. de 2015

The staff was extremely helpful especially when my normal dealer, JBA Chevrolet, wouldn't take me as a walk in. You guys saved my car! Thanks so much!

Catherine ONeill

29 de ene. de 2015

I was not going to be in another lease -- but AutoNation made the experience so easy - the staff was so helpful - I would definitely go there again for a car -- I love my BuickEncore

Monique Harvey

28 de ene. de 2015

My advisor was relieved a day after my vehicle was dropped off. Received a new one ASAP. She was great however my vehicle was kept for a week with getting a rental. But overall service and advisor was great. This is the 3rd or 4th time my vehicle has been serviced for the same problem. Burning oil too fast.

Henry Moore

26 de ene. de 2015

Just came back for a recall. Service was very good and waiting room was comfortable.

Scott Summerford

23 de ene. de 2015

Great experience. Fixed my 10 year old Blazer Extreme quickly.

Rosalind C Frost

12 de ene. de 2015

The service technician Nia Livingston was and is a very professional employee. She explained and assisted me with everything needed to get my truck back ASAP. My truck was purchased 3 weeks prior to being taken back to the dealership for service which took about a month. Thank you Nia for your professional service.

JaneDoe

9 de ene. de 2015

These company only replies to good reviews, which leads me to believe they don't care if a costumer is satisfied or not. This company should not be in business. At least I have seem others that reply and try to help unsatisfied costumers the best they can. I'll stay away from this one... what a shame!

Blair Calton

7 de ene. de 2015

Other than taking a little longer that expected, it was a good experience.

Hope Blake

7 de ene. de 2015

The best experience ever purchasing a car. Raymond Grape is an awesome salesman, I just hope he is still their when I'm ready for my next car.

Edwin Zelaya

6 de ene. de 2015

I walked in to the dealership to check out and see what I was going to need in order to purchase a new vehicle. Instead I walked out with a new vehicle. They were able to find a back to finance the at a average good rate for a first time buyer. Awesome service, and was able to answer all my questions.

Brenda B.

6 de ene. de 2015

When my son and I arrived at the service department...very closer to closing time, we were greeted by Derrick Prehn. We were then referred to Nia Livingston who became our service consultant. Nia was VERY professional and courteous at all times. She went above and beyond her duties to make sure that our service was completed in an extremely timely manner. Our car was ready 3 hours BEFORE she promised. She was in constant contact with me by phone advising me of every situation with our repair work. She notified us of recalls that we didn't even know we had. She also gave us recommendations for future needed service as well. The cashiers were friendly as well. This was my first time going to AutoNation and I had an excellent experience....mostly due to Nia Livingston's professionalism, pleasant attitude, care and concern to understand and meet the needs of her customers.

Keisha Walker

4 de ene. de 2015

We had a very positive, excellent experience. Our salesman, Kevin Oliver was kind, courtesy and was fully committed to making sure we got the best vehicle at the best deal for our family. We would highly recommend AutoNation of Laurel, Maryland.

David Marshall

26 de dic. de 2014

Auto nation went out of they're way to make sure I was choosing the best vehicle to fit my needs. They went well beyond what I've experienced from past dealerships. Financially I knew what monthly payment would be approximately before going into the finance office and being suprised. Excellent staff at Autonation

Thomas Greenwell

24 de dic. de 2014

My advisor, Tim P. , is my go-to person. I find him knowedgable, friendly, and courteous. My last visit went without a hitch.

Stanley Wilkens

23 de dic. de 2014

I received a phone call from the General Manager Mr. David Coyne and during that phone call , Mr. Coyne as with all other dealership managers insisted that he would give me the best pricing , the best trade value for my trade , and the best purchasing experience then any other dealership in my area. He told me to visit the dealership and meet with a Salesman by the name of Antoine Martin to work out a deal that would be pleasing to me ; Mr. Coyne guaranteed . Of course, constantly hearing that same line over and over from every dealership I was a bit reluctant to travel to Laurel Maryland to this dealership but there was something about Mr. Coynes' conversation and the tone of his voice rather compelled me to at least check out the dealership and I'm glad I did . Upon arrival , I was greeted with nothing but hospitality and professionalism from the front door, a meet and greet with Mr. David Coyne himself , to the salesman's desk , up to the time the deal was sealed !! I have to say , " It was the most enjoyable , friendly , and honest automobile purchasing experience I have had in a very very long time . So again , I want to thank Mr. David Coyne, General Sales Manager for delivering true integrity and demanding the utmost of respect and hospitality from his dealership to the customer; And thanks for my Sierra 1500 !!! I love it !!! Sincerely , Stanley Wilkens

Linda Hui Heng

18 de dic. de 2014

The staff Tony was very warm and helpful. He makes sure he paid attention on our concern and respond effectively by working closely with staffs workers. Laurel definitely is a very wonderful experience for me.

Rocco Baldino

11 de dic. de 2014

First time with Demetri, but long time customer of 15 years. Quick check in and a ride home within 10 minutes. Then I got a ride back from the courtesy shuttle when my Equinox was ready from getting new tires.

Jose Hernandez-sanchez

11 de dic. de 2014

Considering the time of the year when I decided to purchase my daughter's vehicle, that was the shortest time I've ever been in a dealership. I was offered the best offers based on my daughter's needs. I'm extremely happy with the service me and my wife received the day we came in. I would definitely recommend Fox Chevrolet in Laurel, MD to anyone in the future. Thank you!

Dawn Fuller

9 de dic. de 2014

I used the car buying service from my credit union to choose the car I wanted on a Thursday night. I knew exactly what I wanted becuase I've been looking at the car on the chevy.com web site for a long time. As soon as I clicked on the send button, my phone rang and it was AutoNation in Laurel. I was told they did not have the exact car with the color scheme I wanted but they were sure they could find it at one of their partner dealerships. I went the next day after work and Derek found my car in Delaware. The car was transported to Laurel on Monday and Tuesday after work I went for a test drive. They found the exact car with all the perks I wanted and the right colors. I did not have to compromise at all. I thought for sure I would have to give something up this late in the year. I wanted a manual transmission in a Cruze 2LT, and I wanted it in Blue with a black interior. The car had all the options I wanted and it only had 5 miles on the odometer. The service was fantastic, I cannot recommend Laurel AutoNation enough. We are a Chevy Family and you can bet we will continue to buy from AutoNation. In addition Lisa found a better loan than the one I had from my credit union by .5%.

Yudith Moore

7 de dic. de 2014

I took my car in for recall service of a brake lamp malfunction and they did a great job,I was completely happy with the job done!and the staff there are very nice people especially Susan Hartlove the service consultant that took care of me that day.

Sandee Bruneman

4 de dic. de 2014

I searched for months online and at a few dealerships for the perfect used car. I had a budget, but still wanted as many "bells and whistles" as I could get. My husband and I went to AutoNation because they had a car online that was close to what I really wanted. It turned out to be not a good match but Earl searched the inventory of all their dealerships. He found my dream car, with all the accessories I wanted in the color I wanted. He drove to the dealership in White Marsh, picked up my car and 2 hours later I was driving home a very happy woman.

Christine Matlock

4 de dic. de 2014

I had such a wonderful experience the day I pulled into Autonation in Laurel.I was greeted as soon as I drove up. I was met by a very courteous man and I was sent to Phillip and he took care of everything. It was the day before Thanksgiving and I needed to finish shopping, forecast was snow, I didn't know what I was going to do but Phillip and his peers came through for me. I got a loaner , it was awesome. I will always remember the kindness and professional courtesy. Thank you Autonation

Frank Sorrentino

3 de dic. de 2014

I had my water pump go bad on my 2013 Malibu. It broke down on me in Beltsville Md.The closest Dealer was yours in Laurel.Not the dealership that I bought the car from , but that didn't matter to Phil in the Service Dept.He treated me like a regular customer and a friend. Explained to me the problem and that they wouldn't be able to fix it till the next day.Got me a rental car and I was on my way back home.Called me that next day .I was very expressed with the way he treated me and I noticed he was the same with all the customersThanks again to Phil he made my visit to your Dealership a very pleasant experience. Thank youFrank Sorrentino

Wallace Henry

26 de nov. de 2014

I typically have purchased a new car every two years over the past 15 years and I must say I received the best deal I have ever had. The Auto Nation Family was a great partner in my purchase. Professional, Personal and really worked with me on structuring a deal that would work for me. I am new to the Chevy Family and have had a great welcome. I love my Traverse and plan to end my two year swap. Thanks and kudos to Ray Gapes the sellsman to see.

Wallace H.

26 de nov. de 2014

I typically have purchased a new car every two years over the past 15 years and I must say I received the best deal I have ever had. The Auto Nation Family was a great partner in my purchase. Professional, Personal and really worked with me on structuring a deal that would work for me. I am new to the Chevy Family and have had a great welcome. I love my Traverse and plan to end my two year swap. Thanks and kudos to Ray Gapes the sellsman to see.

Charles Tyler Jr

25 de nov. de 2014

I broke down on the highway late at night and had my truck towed to Autonation, the closest dealer to me at the time. The next morning, the service advisor, Dmitri, called me at 7:30 to discuss the vehicle. By 8:00 a.m., I had another call from him detailing what was wrong, the cost, and when it would be ready. I called around to other shops and compared the price and was surprised that the dealer was lower for a tune up than other shops. I received a call at noon and was able to pick up my truck, and it is running great! I will be a repeat customer because of the great service and pricing.

CT

25 de nov. de 2014

I broke down on the highway late at night and had my truck towed to Autonation, the closest dealer to me at the time. The next morning, the service advisor, Dmitri, called me at 7:30 to discuss the vehicle. By 8:00 a.m., I had another call from him detailing what was wrong, the cost, and when it would be ready. I called around to other shops and compared the price and was surprised that the dealer was lower for a tune up than other shops. I received a call at noon and was able to pick up my truck, and it is running great! I will be a repeat customer because of the great service and pricing.

Debra Brown

20 de nov. de 2014

They were quick. However this time no one talk to me to say everythings ok and they usually dot that.

Bob Arnone

20 de nov. de 2014

Your service representative was very professional and did everything possible to make my experience a pleasant one.

Normita Wharton

19 de nov. de 2014

I had a very good experience with this dealer. One thing I hate about buying a car is being pressured, I didn't have that experience here. My salesman was Kyle Egert I hope I spelled it right he was very helpful I was also worried that my credit was bad and I won't be able to get a car that I wanted. They worked it out somehow, I'm so greatful to everyone that made it possible also got low interest rate for which I'm really very surprised. Thank you GM for giving me a chance, I bought Chevrolet Sonic for my daughter and she is loving it and I became a super mom!! Woohoo! The place is clean and people are great! Thank you again especially to Kyle Egert for checking how we are enjoying the car and to see if we have any questions and if there is anything else that he can help us with about the car. I thought that was very nice. Thank You!!

Sonia Alignani

17 de nov. de 2014

My husband and I, found not only the right color, model, but a great customer service and courteous attention by Raymond Grapes, seller man of AutoNation. He was pretty professional and help out us to keep a great deal.We are pretty happy with our new Buik Encore 2015.

SoniaA

17 de nov. de 2014

Finally... after a few weeks looking for a new Buick Encore my husband and I, found not only the right color, model, but a great customer service and courteous attention by Raymond Grapes, seller man of AutoNation. He was pretty professional and help out us to keep a great deal. We want to High recommend AutoNation and ask for Raymond Grapes for your next purchase. Of course we back to there in the future.

reenygirl

16 de nov. de 2014

They went out of their way to make sure the repairs were done right and done quickly. I was impressed with the customer service and can-do attitude. My next car is also coming from this dealer!

Christina Ferguson

13 de nov. de 2014

I have been very satisfied with the service I've received from your dealership and in particular from the care and consideration provide by Medric Mills in the service department.

Twanna Spurgeon

13 de nov. de 2014

It was wonderful they worked with me and o was able to get a 2014 Verano with a wonderful interest rate. Thank you Darryl Reid.

Stephen Carter

12 de nov. de 2014

As usual, Medrick Mills took very good care of me and provided excellent service.

larizzo

4 de nov. de 2014

Jerry was really amazing. He helped me when no one else would and he got me into a car in one day. I am very satisfied with the service from everyone there. I would highly recommend AutoNation. Over great friendly customer service.

Tate Armstrong

3 de nov. de 2014

I used the USAA car buying service and found the experience to be excellent. I was sent three email quotes from the closest car dealers, all of which were very competitive. I chose AutoNation GMC in Laurel and I'm glad that I did. Darryl Reid and his sales manager were polite, thorough and totally committed to a positive sales experience. I traded in a used vehicle and received a fair price which led to me buying a new 2015 Yukon XL. A quality car from a quality dealer. I highly recommend this car dealership.

Lorraine Mckinney

1 de nov. de 2014

The facility was very clean. someone met me at the door to see what my problem was. I feel that I got a fair price for the work done. The members were polite and was concerned over my getting the best job done for my car.

B James

1 de nov. de 2014

Darryl Reid was an excellent sales person. He is knowledgeable and patient. And the prices we agreed upon were great. I would definitely buy another car from them.

Ronnya Mciver

31 de oct. de 2014

the waiting room was clean, and the staff members where nice and profession.

Gloria

27 de oct. de 2014

This was my first visit to AutoNation. I purchased my 2010 Chevrolet HHR from JBA Chevrolet in Glen Burnie. I choose to come to AutoNation because it is closer to my home. The service was quick and the rep was very friendly and knowledgeable.

Lereiya Edmonson

15 de oct. de 2014

Fast and am satisfied, Meldrick was great and Damone my technican

Lisa Muse

14 de oct. de 2014

ME AND MY HUSBAND WAS INTERESTED IN A BUYING A TRUCK & HAD PREVIOUSLY BROUGHT A CAR FROM AUTONATION, SO I THOUGHT WE SHOULD ALLOW THEM THE OPPORTUNITY TO HELP US AGAIN, AND WE WERE TOTALLY HAPPY WITH THE WHOLE PROCESS.

Tammy A. owner of Cruze

12 de oct. de 2014

I recently purchased my 2014 Chevy Cruze from AutoNation and I must say they went above and beyond in order to put me in my new car. I have never purchased a vehicle where everyone pulled through to make it happen. I hit a few bumps, but with the help of two amazing salespersons, Richard B. and April D., you guys stuck with me and I am beyond ecstatic. I have recommended you guys to everyone I know that is in the market to purchase a new car. I will never step foot in another dealership again. Thanks again for everything, you guys rock!!

Tweety

9 de oct. de 2014

Keith was helpful, funny and friendly. "knowledgeable" The only issue I had was in accounting, not efficient and unprofessional.

Alexander Smith

9 de oct. de 2014

The salesman greeted me instantly and helped me find a car I love in my price range and went out of his way to make everything go smoothly. Great service.

Navy Jim

8 de oct. de 2014

We could have purchased a car pretty much anywhere. We were in the market for a used late model SUV and through the USAA buying service, which AutoNation Buick GMC in Laurel is affiliated, it was a WIN-WIN! We found a 2013 GMC Terrain that we were very interested in looking at. We notified USAA that we wanted to test drive that vehicle and they contacted AutoNation. Within the half hour after we located that vehicle online, Keith Allen called us and set up an appointment for the next morning for us to see the vehicle. We were treated extremely well, the car was available for us to test drive, and he even told us take it out for a good long test to be sure. When we decided to purchase the vehicle, filing the paperwork was quick and easy while they prepared the car for delivery. Our salesman, Keith Allen has followed up with us since to ensure we are pleased with the vehicle. Would recommend AutoNation to anyone who is in the market for a used or new vehicle.

Jermaine Hunter

2 de oct. de 2014

Great facilities, excellent service, friendly staff

Donell Robinson

1 de oct. de 2014

The reason for my visit was due to a safety recall on my 2010 Malibu. The staff was very helpful in helping me understand what was going to be done and why.

Mary Basham

30 de sep. de 2014

Very professional. Not enough parking spaces before you 'get in line'. Pleasant surroundings in which to wait.

Crystal Hemphill

29 de sep. de 2014

Speedy service and great customer service...the process was effortless and the waiting room was very clean and comfortable. I had my 3 month old there and the employees were very helpful and responsive. Great overall experience!

Christina Hutson

25 de sep. de 2014

I came to your dealership to buy my first car. The person I worked with was very helpful on many levels. All my questions were answered and I am extremely happy that I picked this dealership to buy my Equinox!

Jazmin Greene

25 de sep. de 2014

I was in contact with Phil from the beginning of my service to the end. I have appointment with him soon and I am sure that it will be just as good as my initial servicing.

Byron Jackson

25 de sep. de 2014

My experienced with AutoNation was awesome!!! My salesman Antoine did an excellent job of listening to what I wanted in a vehicle. He did not try to over sell me on something that wasn't important to me. His knowledge of the vehicle (2014 Buick Enclave) really put me at ease. Especially the safety features. I honestly thought he'd been working there for years, only to find out he was the rookie in the dealership! Kudos to Antoine, the finance manager (who was extremely helpful in her own right) and the entire AutoNation team.

GM fan

24 de sep. de 2014

I brought my malibu in for recall service. I was greated promptly and the process was clearly explained. Then I waited for a short while in the beautiful, newly renovated waiting are. What a transformation this place has undergone! The shuttle ride home and back to the dealership was pleasant and really appreciated. The experience was very good and made the recall easy to tolerate.

Stephen Hearne

24 de sep. de 2014

Your sales staff did everything right. I bought the new SUV that I wanted and not one that that someone else wanted me to buy. Ditto for your financing team. The whole process was smooth and enjoyable. Thank you for a great experience.

DDorsey

24 de sep. de 2014

I was in a crunch. My daughters car suddenly died. I didn't have the means budgeted for a new car. I decided to contact Auto Nation in Laurel. Had an appointment to meet with Richard, the same day my daughter was driving home in a used car. They stayed at our price point, and the car is safe up to date and reliable. I can not express enough how much Richard H. went above and beyond to provide exceptional service.

Terriann Smith

20 de sep. de 2014

Concerned about how the experience of purchasing another car, to my surprise the sales consultant was awesome, polite and very professional. Every one was helpful and I would strong recommend Autonation Chevrolet Laurel to anyone looking to purchase a new vehicle.

Kelly Lombard

18 de sep. de 2014

I have bought several cars in my life, and I must say this was my most pleasant experience ever! From the start of my search online with the quick introduction call from Kyle Englert , the Sales consultant,to the moment I signed and drove off in my new Camaro. Thank you!Kelly Ann Lombard

Sandra Brown

17 de sep. de 2014

I had an unexpected flat tire, and needed to get to work. I didn't have an appointment, but the rep over the phone instructed me to come in and see whether service could fit me in. When I arrived, Nia Livingston assessed my tire, and quickly/professionally assisted me. Fortunately, you all had my tire in stock, and I was able to wait and leave with my vehicle the same day within a reasonable amount of time without an appointment. Thanks so much!

Liz Waller

16 de sep. de 2014

I brought my car in for a recall notice. I had been told on the phone that it would take 1 1/2 hours, so I had made the decision to wait while the repair was taking place. Upon arrival, I was told it was a 3 hour repair. Not having that much time, I turned to leave. The service department quickly made the decision to have 2 service technicians assigned to my car so that I would not have to reschedule. I was out in less than 1 1/2 hours! Appreciate the customer service.

Gregory Ricketts

14 de sep. de 2014

Keith was very professional and helpful. Great follow up service. Ask for him by name. Stayed late to ensure we were satisfied with the new car. You could not ask for better service.

DennisSevern

3 de sep. de 2014

Bill Curry did an excellent job in finding what I wanted. He was low key and knowledgeable. Also there wasn't a lot of the "I need to talk to the manager" fol-Der-all. Excellent price, excellent service.

BernadineMD. RedSkins Fan

2 de sep. de 2014

The dealership and our sales person Earl Ray, were Superior , This was my wife's second SUV bought there, and her sister and brother also purchased there SUV'S there. Our salesman was Super Great, no pressure, kind and knowledgeable about the vehicle. My wife and I would recommend them to anyone, looking for a car, truck, or suv.

Craig

2 de sep. de 2014

Following a VERY unprofessional experience at JBA Chevrolet in Glen Burnie, I found Jerry Butcher, Earl Ray and Riley Ledden at AutoNation Chevrolet were the epitome of professional salesman and managers. They thoroughly explained all of their current offers and payment plans. They also took a lot of time to explain all of the features of my new Chevy. I will undoubtedly return to this dealership for my next Chevy and I highly recommend both the AutoNation dealership and especially Jerry, Earl and Riley.

Honza Sierra

28 de ago. de 2014

This is the 1st time for me to purchase from AutoNation Laurel Raymond Grapes was great to work with and worked extremely hard to make us happy.

Carla Ann Johnson

7 de ago. de 2014

Ron Carfine was my sales person. He was indeed a prime example of what a car sales person should be. He listened to me express my needs and offered me options for purchase. he explained in detail everything I needed to know regarding the process. He was very accommodating regarding my satisfaction with the purchase of my SUV.

Greg

31 de jul. de 2014

I have purchased two vehicles at Auto Nation Buick, GMC in Laurel, MD. The sales staff will go out of their way to get you the vehicle you want (our salesman drove to Salisbury, MD to get the Buick Enclave that we wanted). Financing was quick and painless. The service staff, especially Phillip DeLeonibus, has been excellent. When service is necessary it is done on time and it is done right. Overall this is a great dealership that I would recommend to anyone!

syezril

31 de jul. de 2014

I traded in my 2008 GMC for a brand new 2014 GMC Yukon XL. AutoNation beat price of the other 3 dealerships, which I was considering, by at least $1,500. There was no pressure during entire buying process and sales personnel resolved all issues very quickly and without any stress. Facilities look brand new and are very comfortable. I recommended AutoNation-Laurel to all my friends and coworkers.

EricH

30 de jul. de 2014

Absolutely wonderful service. My wife and i were offered options and information without being hassled or "salesmaned" into something. They didnt have the exact car i wanted but they found it and got it there for me. They worked with my wife and i on our credit which isnt the best and made sure we got a fair deal. I would recommend everyone to these guys for a new car.

Syed Shah

23 de jul. de 2014

Buying a car from auto nation was the worst experience of my life. I trusted the staff of auto nation but my deal of pre owned certified 2013 Impala was bunch of lies, later car developed many problems but half of the problems were fixed but still the problems are there like shaking of the car, bad suspension, transmission is slipping. After speaking to general manager I was able to get time for a text drive by one of the best man in service department since my car was shaking and after the text drive he said the tires need road force test whereas the tires were new but he did not perform any test, I went to tire shop and he performed the text and the results were two of the rims were bent and nothing wrong with the tires. As far as slipping of transmission is concerned I was told if there is no check engine light than transmission is good and like wise suspension is also good as said by them. Please avoid going to Auto Nation to buy a car.

Brenda/ Cruz fan

15 de jul. de 2014

My experience at Auto Nation was very exhilarating. First meeting Ms. Cindy Shaughnessy, who is very professional, polite ,patient and informative. I was able to relax through the process. All team members I don't recall by name all came by to speak and make sure I was taken care of, great people. Mr. Flemmie Johnson, also, very professional, about his job. He is accurate and on point. The process of buying the car didn't take long, and I got just what I wanted. I am very pleased with my Chevy Cruz and with the services with which Auto Nation provides and what they represent, to make sure the customers are happy and satisfied. Sincerely, Brenda Armstead

YvonnePC

8 de jul. de 2014

My experience with the Fox dealership and service shop has been nothing less than an awesome experience. Their persistent sales person Chuck Outen called me after I had done some internet shopping. He was persistent in that he did not want to rush through a presentation but want to discuss the wonderful features of the 2011 Lacrosse when I had time to really listen. Well, it was worth it. (One salesperson, at another dealership, wanted me to purchase the Lacrosse but never said why or explained the features of the car.) Mr. Outen knew all the "ins and outs" of the LACROSSE and explained them to me when we went or a test drive. Once the car was purchased I had a choice of using the FOX service shop or one closer to my home. Since all went well with the purchase, I thought I should stay with this dealership and I have not been sorry. The 30+ miles to the FOX service department has not been disappointing. Medrick Mills is the service-person that I call regarding appointments etc. He has been excellent. Mr. Mills even worked with my Mother (from SC) when she had a problem with her BUICK. The FOX dealership in Laurel, Maryland has been wonderful. And, the new service area is extremely nice. Overall the FOX dealership and service has been one that I would not trade to go to another dealership!!

Tommy

27 de jun. de 2014

My HHR will have to have its ignition fixed as part of the recall. Chevrolet sends me an email to coordinate with them so that when a solution is available I can have it done by a local dealer. I havent been notified as to which dealer will be doing the work. No work has been scheduled or performed. AutoNation Chevrolet Laurel sent me an email asking me to review their service. It reads in part: "We know you have options when servicing your Chevrolet HHR, and we appreciate that you chose us. Customer satisfaction is at the heart of how we do business. When customers write reviews, we gain valuable feedback and other customers have the opportunity to learn more about our business. In just a few words, you can help us improve our level of service and tell others how we did with your car servicing. Please take a moment to share your experience with us by visiting one or more of the review sites pictured to the right and below." What bothers me is not that its a form letter but that whoever sent it didnt check to see that work was done on my vehicle before sending it. It suggests they arent too concerned with quality control but a very concerned with getting reviews.

Carl Raiderfan

26 de jun. de 2014

I was very happy with the buying and service of my Buick LaCrosse.

Value shopper

9 de jun. de 2014

We traded our car in on another preowned vehicle. The test drive, negotiation and paperwork took 3 hours. I'm not sure it can be done faster then that. Had a salesperson that was low key and that helped to a large degree.

Shawnte B.

4 de jun. de 2014

My experience at AutoNation in Laurel was great! Darryl Reid was my sales associate and he was the perfect gentleman. Being a petite female I was nervous about going to the dealership alone, but the entire team at AutoNation treated me fairly and with a high level of respect. Darryl was able to offer me the vehicle I wanted at a price that worked well for my budget. My entire experience was professional and it ran smoothly. Darryl had the vehicle parked out front of the building when I arrived, he gave me a thorough tour of the vehicle, he took me for a test drive, and then he explained the pricing with me and he even included the applicable incentives which helped to lower the price of the vehicle. Since buying my brand new GMC Terrain, Darryl has contacted me to follow up and see how things were going and if I needed any additional assistance. I am extremely happy with my purchase and with the awesome customer service I received! If you want great service and a great vehicle, then go check out the team over at AutoNation in Laurel. Oh and ask for Darryl! - Shawnte B.

Fred 2014 Vette.

3 de jun. de 2014

Agreed upon price was met at delivery without "add ons' or other extra charges. My salesman, Jerry Butcher, was courteous, knowledgeable and efficient. He even provided me door to door service to pick up my new car. I would definitely recommend this dealership, and especially Jerry to anyone considering a new car.

Jamela Dunn

25 de may. de 2014

From the moment I did the value of my trade online and received a phone call from Roderick Hill my experience with Autonation was nothing less than perfect. Jerry Butcher was the sales guy assigned to me and he was great. I did not feel pressured into buying a car while working with him. I told him I wanted a chevrolet malibu and he made sure that is what i got. They revived my trust in car dealerships again!!

Pat & Ron Pool

15 de may. de 2014

After doing our homework on the computer, we found exactly what we were looking for at AutoNation in Laurel. We purchased a 2013 Chevy Silverado crew cab. Prices were comparable, salesman knowledgeable and friendly, over-all experience was excellent. Felt they were honest and worked with us to get the best deal possible. Would definitely recommend this dealership. We purchased our last truck, a 1995 Chevy Silverado, from this location 19 years ago when it was Fox Cheverolet and couldn't believe we returned to again find they were the best dealership in the area to workl with.

Joe J.

14 de may. de 2014

Kyle was excellent. Great Salesperson. Respectful. Really Listened well. Honest. Excellent!

Guitar man

8 de may. de 2014

I bought my 2013 Silverado from Foxx new . Now it has 10.000 miles I've taken my truck for service twice (oil change tire rotation). Tim Parme is the man that has been taken care of my truck. Very courteous and prompt. No complaints.

Diane New Malibu owner

2 de may. de 2014

Cindy was extremely helpful. She is very knowledgeable about the Malibu and was very pleasant to work with.

Jeff

2 de may. de 2014

This is the second vehicle we have purchased from the Autonation in Laurel. Both times were fabulous and stress free.

Bryan Harte

23 de abr. de 2014

I could not be more impressed with the professionalism and friendliness of the staff at this dealership. I worked with Kyle Englert and he made the whole process enjoyable and focused on making my purchase a pleasant one. Having just purchased on vehicle for my with less than two months back from another dealer (Apple Ford), I can tell you hands down your dealerships staff was far superior. I will certainly look to use AutoNation in the future.

KBathersfield

16 de abr. de 2014

My husband and I couldn't have been happier with the experience we had with AutoNation Laurel! Our sales representative, Derek, couldn't have been more patience and helpful!!! We highly recommend this dealership!!!

Mary S

15 de abr. de 2014

I worked with Cindy. She greeted us as soon as we got there and stayed with us for every part of the buying process. She has continued to follow up by phone and email. She is the best! I would recommend her since she is knowledgable and attentive. She gave me a great deal on my 2014 red Camaro.

TL- local

12 de abr. de 2014

If you need a new vehicle I would highly recommend stopping in and seeing Mrs. Cindy Shaughnessy. If you have to wait for her, do so. She will treat you with respect and will make sure you receive a vehicle that meets your needs in a no pressure and professional manner. Best car buying experience I have had ever. I would not hesitate to purchase another vehicle from Mrs. Shaughnessy again.

Mary

3 de abr. de 2014

I worked with Cindy. She greeted us as soon as we got there and stayed with us for every part of the buying process. She has continued to follow up by phone and email. She is the best! I would recommend her since she is knowledgable and attentive. She gave me a great deal on my 2014 red Camaro.

Pamela DG

2 de abr. de 2014

I just purchased a Chevy Traverse from AutoNation this Friday. I considered trading in my Honda Oddesy for a Hoonda Pilot and was skeptical about getting an American car. My husband encouraged me to take a second look at American cars. I was very pleased with the Chevy Traverse because it was an SUV with the same space as a van. The professionalism and commitment Jerry Butcher and his team provided was 5 star customer service. Their staff is well experienced and fully understand the process of working with DMV, finance documentation and the features of all of their vehicles. I am very happy with my new car and I enjoyed the experience of doing business with Autonation. Thanks Jerry and to your team for making my car purchase such an easy process.

Nana was pleased

30 de mar. de 2014

I would recommend this dealership to everyone I know. It was the BEST car experience I ever had and am loving my 2014 burgundy Canero. Everyone was nice and professional and respectful and I got just what I asked for. I will come back again and again and again. Am so happy. BRAVO

Truckguy

18 de mar. de 2014

Over all i'm satisfied with the experience and will go back for service.

syed shah

16 de mar. de 2014

It is the big lie that pre-owned certificate cars are being checked for 125 safety points since I got junk for the price of $17000.00 I had plenty of visits to service department to fix the problems. The worst dealership I had to deal with.

BKC

11 de mar. de 2014

Bottom line... My wife and I had an awesome experience at AutoNation Chevrolet, Buick, GMC of Laurel. We came across the dealership while researching the 2014 GMC Acadia online. They had one with options and color that we were looking for. So we decided to make the 60 mile trip from Frederick, MD and didn't regret it. Our salesman, Kyle did everything to make us feel comfortable from the time we walked in the door. This was a far cry from the experience that we recently had at other dealerships. Kyle was friendly, knowledgeable and patiently answered all of our questions. He gave us all the time we needed without feeling pressured. Kyle took the time to walk us through the owner's manual and explained all of the interior features sitting in the car. He made sure that we were totally comfortable before we left the lot. Great, great, great customer service. We also have to commend the Sales Manager, Deniz for being pleasant and accommodating. Overall, it was a great customer experience and we cannot recommend Kyle and AutoNation Chevrolet, Buick, GMC of Laurel enough.

Jaime

19 de feb. de 2014

Everyone worked very hard to get the car I wanted approved. Very nice staff.

Park family

6 de feb. de 2014

I know my credit was not the best. Process was little long but we got the car we want and best finance for our car, over all we were very happy with their service.

VetteMan

6 de ene. de 2014

They tried to change parts I didn't need for over $1000.

BNRR

9 de dic. de 2013

Mr Kyle E and Mr Fleming J were so great to me and my mother and very welcoming and paticient during the entire process. They made sure we were getting a useful product in our price range. After having come bad luck with cars in the recent past they made us feel secure, that we were making a good decision in dealing with AutoNation Chevrolet. I have already told my friends and coworkers about our Great Customer Service Experience! I am the Quality Assurance and Training Specialist for a local energy company and I must say the way they gave us good service will definately be a training room example of how to give Star Service the right way. Thanks for all you have done! BNRR

Dale Anderson

26 de nov. de 2013

I have purchased at least 15 new cars over my lifetime. I believe this was the best experience I have ever had with a car dealership. Communication was open, honest, and timely. Our salesperson, Kyle Englert, was friendly, knowledgeable and always available. There was absolutely no pressure. The Impala we purchased has great styling and technology. All persons at the dealership, including the general manager and sales manager were friendly and accommodating. Upon taking delivery, we found the car in mint condition. We were aided by our salesperson in registering OnStar for any help we may need on the way to taking the car home. Again a superb buying experience. We will recommend Kyle Englert and the entire dealership to our family and friends.

MDBronosFan

4 de oct. de 2013

If you need a Chevy in the Baltimore/DC area, go to AutoNation in Laurel. Look up Anthony or Rodolfo. These two were amazing. Anthony drove 2 hours to pick up the car I wanted. If I need another car soon, I'll start here.

Viki C.

29 de sep. de 2013

I originally came in to look at cars. I wasn't looking to purchase but your salesman, Roderick Hill was very convincing! He was very confident that AutoNation Chevrolet of Laurel would help me with my situation. I was shocked that they did! I am extremely satisfied with my purchase, thanks to Roderick!

TELOVE

27 de sep. de 2013

After my last car, which I also purchased from Fox, I promised myself that even for the free oil changes, I would never again have my car serviced there because of the extremely long wait (once, I got there at around 8 a.m. and didn't get my car back until after 11 for an OIL CHANGE only!). So I was apprehensive about having the oil change on my new car done. But, I prepared myself for at least a 2-4 hour wait. I was very, very, VERY surprised when the CSR who wrote up my ticket said I would be out w/in an hour. I checked my watch, it was approx. 7:40 a.m. When I received my car back, it was 8:39! I'm impressed.

DJENSEN

11 de sep. de 2013

Both Adam, the Sales Manager, and Bill Curry, my Salesperson, were outstanding. They made the entire experience pleasant and effortless. They answered every question I had at the time, and have followed up to see how I like my vehicle. Excellent customer service during this transaction.

Malibu 13

8 de sep. de 2013

Good customer service. They didn't rush me into buying a car.... I wasn't happy at first with the car but they've put the effort into keeping my needs met. Dennis k. Was very genuine & helpful salesguy.

Kevinv

25 de jun. de 2013

Are sales rep Carl did a great job explaining the difference between all the Acadia models and went over in detail how to work everything the Acadia had to offer

Peacock-DC

21 de jun. de 2013

I enjoyed working with Cindy in selecting the Avalanche modle that's right for me. The service and facility was top notch and I love my truck (if that's possible:)

Tiffanie Bright

18 de jun. de 2013

The staff were wonderful, honest, fair, helpful people. Although the dealership was understaffed and the wait was a bit long, the professional service and awesome customer service more than made up for the delay. I would shout it from the rooftops: AutoNation Buick GMC Laurel is an awesome dealership!

Bill M.

5 de jun. de 2013

I purchased a 2008 Buick Enclave a few years ago. Part of my enjoyment of owning of this excellent family vehicle can be contributed to my experiences with the service department at Fox Buick GMC. The staff is very friendly, helpful and quite knowledgeable. Fortunately, I've needed service only a few times. But each time, my truck was serviced properly, timely and at very reasonable cost (post warranty). As a self-professed car guy, I've owned over 30 vehicles in my day and have a myriad of service experiences from plush to absolutely shady. All that said, I'd readily recommend this Fox dealership to anyone that I know.

Corey

29 de may. de 2013

The Laurel GMC/Buick dealership was amazing! They did a fantastic job of listening to what I wanted and what I could afford and were able to find the perfect car! The process was quick and easy and they went above and beyond with the customer service aspect of it. Very friendly and helpful!

Jim MD

23 de may. de 2013

I was treated in a very professional and courteous manner. The Service Adviser knew in advance which maintenance services my vehicle needed and ensured the technician checked out additional concerns I had with the vehicle's performance. All problems with the vehicle were properly corrected in a very efficient manner.

JS/JS

14 de mar. de 2013

Satisfied. Not too long a wait. Good staff. Fixed all problems. No major problems on recall items. No hassle, no fuss. Satisfied. Will return, no doubt.

Shan

6 de mar. de 2013

It was nothing but a positive and pleasant experience. Medric was very professional and helpful.

usaa client in dc

21 de feb. de 2013

Provided help in selection and usaa communications.

MPG

19 de ene. de 2013

I entered Fox with deep reservations. There is no way with my credit situation I would be approved! I just went because Cindy was the most positive, personable and persistent of all the dealership reps. to make contact. I was pleasantly greeted by staff which was very welcoming. Cindy was ready. She had done her research and was waiting with keys. When I told her I couldn't afford the monthly payments, she again reviewed the available options, persevering even after I lost hope and got up to leave. The financial guru, Michelle, she was working with was of like mind, and I left FOX with a 2013 Chevy, all my own! This is my third new car purchase. It has been the very best experience.