disappointed due to lies

22 de abr. de 2016

Confirmed with sales woman via email that I would be at the dealership at 7 p.m. that day. She responds back that sounds great. I get there and she is gone for the day. A salesman tries to help me but can't find the car. Multiple salesmen at the dealership ask me how much the car is listed for. This is funny to me because they don't even know the price. They fumble around and lie to me some more about how the car is being painted. After the third time of them asking me for the price of the car I had to walk out as they're simply wasting everyone's time at this point.

Was a Chevy Fan

21 de abr. de 2016

Low balled me on my trade, then added about 8 thousand to advertised price of new vehicle. Then were mad when we walked away. Bad experience.

Wentelsewhere

21 de feb. de 2016

We visited here on a weekend and had a salesperson offer to help us with our purchase. We wanted a particular car that they did not have on their lot (2016). To make a long, tedious story short, we went back the following weekend to learn that the salesperson was out sick. We had another person help us, but ended up leaving without the car. This salesperson said the transmission style of the car we wanted was "lousy, no good" and also said that the car cost to much for what it was. Strange that a dealership seemingly wouldn't work to sell you a car, but that was our experience. We did buy a 2016 that weekend, but not from this dealership.

Doris Martinez

19 de ene. de 2016

Love you guys! Always professional and courteous and quick service too!!

Damien Williams

10 de ene. de 2016

Not happy that certain items were not covered by TSB- technical service bulletin, but service rep was awesome.

David Williams

8 de ene. de 2016

Everyone was friendly and courteous. The Service was performed quickly.

Jimmy Brill

2 de ene. de 2016

The battery suddenly died on my 2013 Malibu ECO. I had to have it towed and the dealership had it repaired in less than two hours, and it was a Saturday.

Lynn Denbrook

30 de dic. de 2015

My experience with the dealership was eventfully very good. We could not agree on a value on my trade in so my sails man brought in the manager who has more rank to get the job done. I then finalized the sale and we were both happy.

Donald Crombie

29 de dic. de 2015

Overall and great experience. It took a little longer then I thought it should but other then that.... Good Sales person, great car, good deal. I'm happy with the dealership.

Kurt Piggott

28 de dic. de 2015

I saw a car online that I liked and spoke with Arel Day over the phone. He was kind and polite and honest with me regarding the price. I was told an out the door price over the phone and it was honored when I arrived in person. Arel went out of his way to make our experience a positive and I would recommend him to anyone looking for a good car and an honest salesman. After we bought the car, there were a few minor imperfections (i.e. scratches, bubbles in window tinting, small dent). Juliet Pederson was phenomenal as well. She went over the car meticulously and had every single imperfection fixed. The car truly looked brand new when we picked it up.My only negative experience and it was just a touch unprofessional was with the finance portion of the sale. I paid for the car in cash and when we met with the finance person I felt uncomfortable with his questions and felt that they were a little inappropriate. I was asked where in Windermere I lived and when I told him Keene's pointe said, "Wow" those houses are expensive. He went on to ask me how much I paid for my house and how much my house was worth. Overall this was a mild annoyance and a touch unprofessional and did not take away from my overall positive experience but I felt it was important that management knew about this.

Rodney Jobman

28 de dic. de 2015

I forgot to ask for a pink license plate frame. My wife is a cancer survivor. Thanks.

Lisa Gallizzo

27 de dic. de 2015

Traveling from out iof state and always using Chevrolet dealerships for service, when we needed a service your dealership was very friendly and responsive to our needs. On the road again, thank you for being a reliable friendly dealership!

Amy Morales

21 de dic. de 2015

I had a few transmission problems since I financed this cAr and as soon as I took it into John, I felt like he cared right off the bat. Took it for a quick drive, was hands on, found he problem like that! And previous times I've taken my car in, I didn't get the hands on action and Custer service I was given here. Amazing, and really helpful. Updated me my car as it was being looked at and will definitely be back!

Kenneth Lindberg

19 de dic. de 2015

The service for a scheduled oil change and tire rotation was very good. The service specialist was very friendly and helpful and promised a quick turnaround of a hour of less and kept his promise.

Gary Neville

14 de dic. de 2015

Every body is friendly and calls me by my name when I come in, its like they know me and want to see me, its a good feeling.

William Driggers

6 de dic. de 2015

Found the truck in the color I wanted at a great price. I was in and out once I decided on the truck and color I wanted. What a great selection it actually took me longer to look at the selection than purchasing the truck. No pressure at any time even in the finance department. It was the best truck purchasing experience that I have ever received and I have bought a lot of new trucks. Have nothing but positive to say. Would recommend you 100%.

Rodney Schropp

26 de nov. de 2015

The car rides so much smoother. I asked that the mechanic balance the tires.

Cynthia Kelley

20 de nov. de 2015

The staff was great; worked well with me once we got on the same page.

James Joustra

19 de nov. de 2015

Mo was excellent as always in handling my appointment and the follow up. He is outstanding.Keith is the best Corvette tech on the planet.

Bill Wahl

19 de nov. de 2015

Great service experience. Very knowledgableConvenient location.

Dennis Landefeld

13 de nov. de 2015

Mo is my service guy The whole experience was GREAT. Thank you Mo and Keith, these two work well together.Keith knows his stuff when it comes to Corvettes

John Sandargas

11 de nov. de 2015

service was quick and the price was good. was notifien when job was done.best car wash so far from the dealer

Carl Smith

3 de nov. de 2015

My experience at Autonation Chevrolet was a truly a pleasurable one. I was treated with respect and all my questions were answered in a courteous manner. I cannot say enough good things about my Service representative Laura Cottom. She was very professional and extremely courteous. She seemed very knowledgeable about my car and even introduced me to the Corvette Specialist that was working on my car. I will make my preferred Dealer Autonation. It was a far better experience than the two previous dealership that I had taken my car to with far better results.

Paige Weishuhn

30 de oct. de 2015

I've just moved to Florida, had no idea where to go or what to do, and the members at the dealership were extremely friendly, helpful and took good care of my car in a good amount of time. I had no appointment and wasn't waiting for hours.

Richard Alaniz

26 de oct. de 2015

Jeff Laberge and his team did an outstanding job servicing my vehicle. John Mann was my advisor and his knowledge helped me feel comfortable in doing business with Autonation.

Nick Francoforte

22 de oct. de 2015

My 2015 ZO6 went in for oil change, PDR update and rear end whining noise. Keith, master Corvette tech, took his time to try and find the whining noise including a road trip with me driving. He truly is a very professional and knowledgeable Corvette tech that I solely trust.He discovered the "whine" was a cooling fan triggering at different speeds.

Gene Inger

19 de oct. de 2015

Treated as a valued new Corvette customer; particularly by Moe the Service Writer (takes personal interest and keeps me posted as things move along), and Keith the Corvette specialist. This week one tire picked up a nail; the car's alert system warned me of the air pressure drop; I went to the dealer and they immediately took care of repairing the tire, even washing the car. I left a very pleased customer; basically treated as if it was a high-end dealership, such as I was accustomed too prior to buying the Corvette (one of the most reliable cars I've ever owned by the way).

Alvin Meyer

18 de oct. de 2015

Good Job, Thanks, Got me on road again with minimum delay.

Ralph Miranda

17 de oct. de 2015

This was a very simple process. I found the vehicle I liked and the staff working with me and made it happen. They didn?t try to confuse us with ?the numbers game? and were very patience. Needless to say I walked out with a great truck. And the most important thing is I felt I was given the best deal possible. Because of the staff, I won?t hesitate to send friends to them

Lavinia Leon Mendoza

14 de oct. de 2015

My sales man was the best! He found what was best for my circumstances

John Keene

11 de oct. de 2015

The staff and tech's were friendly and very professional in handling my Tahoe's problem of a bad battery. They tested and completed the task in short order and I am confident that future repairs will be of a similar quality.The only thing I didn't like was having to pay a fee to fill out a service form. I shouldn't have had to do that.

John Bonanno

8 de oct. de 2015

We went into the dealership on the way to another and were not planning on buying a car here without looking at another dealership first. Everyone here was very nice and made our car buying experience stress free.

Clive Darby

7 de oct. de 2015

Would have given 5 stars but there was some grease marks on drivers side carpet after the service!

Rodney Phillips

1 de oct. de 2015

Gus was our sales associate the day we came to your dealership. He was very patient and helpful. We got there a little after noon and didn't leave until after 8:00 pm. The whole time we were there Gus was very attentive and answered all our questions. if we had a question he wasn't sure of, he would find the answer. I never felt like he was just trying to sell us a car. Gus did a great job and we purchased a vehicle that was not the one we had in mind when we came to the dealership. Thanks again.

Stanley Gravenmier

25 de sep. de 2015

we had a great experience. A very pressure-free atmosphere.

Mercaydes Jackson

23 de sep. de 2015

The only reason i am giving a 9 and not a 10 is because it was a sunday, business was slow, and i already knew what was wrong with the car. Either way they were still very quick, washed my car and less expensive than other Chevrolet service dealers. Very pleased.

Hans Frankfort

22 de sep. de 2015

Excellent and prompt service by the dealership to maintain my 2011 Cruze.

Charlene Polomsky

17 de sep. de 2015

Everyone was wonderful. They really made you feel like your wants and needs were important. They did the very best to meet all of our needs and desires. We would without a hesitation recommend your dealer ship and your VIP Manager, Travis Mills, Dollis Smith, Sales Specialist and Frantz Tassy, Customer Financial Service Director. They were all a delight to work with and they worked hard for us to get the job done to everyones best interest. They really made you feel like family not just a stranger off the street. Thank you to you all and God Bless you.

Marina Long

16 de sep. de 2015

I was very pleased with the efficiency at Autonation and delighted that there was a shuttle service as well. I have already recommended your service department to more than one person.

Repps Galusha

15 de sep. de 2015

I received top notch service. I know now to only bring my corvette to this dealer. They really know what they are doing and have the facilities to support my 2014 vette. I could not have been happier with the professional and courteous response I received.

George Vannucci

14 de sep. de 2015

The sales rep, Kendall was very well informed, listened to what we were looking for and expedient. The finance manager, Bruno was very polite, fast and accurate. I surprisinglywas at easy during the whole sale. This is a terrific agency concerned with the customer.Even when we had problem with the cars transmission everything was quickly taken care of.Thanks again. Great buy. Pat & George

Mark St. Vincent

11 de sep. de 2015

As usual, Mo the my Corvette service advisor was prompt, efficient and friendly. He also fit my oil change in on short notice for which I'm much appreciative. Keith, the Corvette mechanic was awesome and funny as usual while at the same time providing/performing excellent service. Both of those guys should be recognized and given either a raise or a cash "spot" reward. They are the reasons I've been a loyal customer of yours for over 5 years.

Patricia Francoforte

10 de sep. de 2015

Even though this was the third attempt to remedy a problem, I was treated royally. Provided with a brand new version of my car. They never gave up until the problem was addressed and fixed. They even put my three carseats in and out....above and beyond. (Thank you, Moe!). When I picked up my car it was immaculate with a full gas tank. Taking a car in for service is not a dreaded event. I know that qualified technicians will do their best, that I will be provided with a car in the meantime, and that my business matters. We have purchased many vehicles including Corvettes and Traverses and have always been very happy. Other family members do the same. I think my husband should get a job there selling cars. He is extremely knowledgable when it comes to cars and cannot say enough about your dealership. He is always talking people into purchasing cars there. They respect his opinion as well, and do buy! Thank you for taking the stress out of buying and maintaining a car. In this world of chaos, you are an oasis of comfort and trust.

Peer Groothoff

9 de sep. de 2015

Staff was very courteous, offered a car wash, and fixed a recall issue.

William Claybrooks

9 de sep. de 2015

Great experience. Given the amount of corvettes in the shop only shows where the folks in Orlando bring their Vettes to be serviced.

Katherine Moore

4 de sep. de 2015

Hubber in service is so very helpful, he makes me feel welcomed as a valued customer he does an exceptional job. I enjoy bringing my car in for the necessary oil change.

Janet Mills Huard

3 de sep. de 2015

Everything was terrific! I was able to meet many of the staff, Jules the Customer Service Manager, Travis from service, Nate the finance guy and Ryan the sales manager - all were great and accommodating! My sales guy Travis Mills was excellent - I may not be the easiest of customers, but Travis was understanding and a pleasure to buy a car from. Your entire staff are assets to AutoNation! Keep up the wonderful work!!!

Thomas Burford

2 de sep. de 2015

COULD NOT HAVE BEEN BETTER ALL PERSONAL WERE OUTSTANDING RYAN,DOLLIE AND THE FINANCE MAN, I'M SORRY I FORGOT HIS NAME. A SPECIAL THANKS TO RICK ALANIZ A GOOD FRIEND AND A GREAT AMBASSADOR FOR YOUR DEALERSHIP YOU CAN CREDIT HIM FOR THIS SALE. THIS IS OUR 4TH NEW CHEVY IN THE LAST 18 MTHS BUT THE 1ST FROM YOUR DEALERSHIP

Heidy Medina Rondon

31 de ago. de 2015

David Hay and others were wonderful! I felt comfortable with my purchase.

Elizabeth Johnson

29 de ago. de 2015

We were extremely satisfied with our buying experience with this dealership (West Colonial/Orlando). David Hay, our sales rep, did an excellent job. He was gracious, knowledgable, answered every question to our satisfaction, expediate and professional. We will certainly request him when doing future business. Also Juliet Pederson from Customer Service as excellent.

Julie Scott

27 de ago. de 2015

We felt at home from the moment we stepped in through your front door! Our Salesperson, Robert, listened to all of our needs. He then searched for the exact car to meet those needs and so much more! We couldn't be happier with our amazing new Camaro!!!

Bob Bell

27 de ago. de 2015

I drove to Orlando from St Augustine just because Krystal was so nice on the phone. All the guys were very helpful. Thanks

Elizabeth Allen

27 de ago. de 2015

I love my Cruze but having it serviced by Autonation Chevrolet and John Mann is icing on the cake. Or on the car.

Mary Parnell

25 de ago. de 2015

Your staff went above and beyond to make our truck buying experience a truly enjoyable time. We highly recommend your sales staff and look forward to many years of satisfaction.

Jada Hill

21 de ago. de 2015

Lauramarie was great. I originally came in for an oil change I notified her about a couple of other things going on with my car she handed me a business card gave me my options of contacting her to schedule for that service she even have me an idea of what may be wrong with my car and that it may even be under warranty, but to be prepared in the event that it wasn't. She was extremely helpful and efficient. She got me in and got me out all three times that I was there. (1. Oil change 2. Fan from motor wouldn't turn off 3. Car cap cover gasket or something split) everyone there were in good spirits and very professional.

Patrick Washington

18 de ago. de 2015

Very good professional customer services..Facility nice and clean! I definitely would recommend anyone come by for there business

Alan Feldman

18 de ago. de 2015

Service was honest and efficient waiting room was comfortable

Esther Calle

16 de ago. de 2015

This is the second vehicle I by at this dealership in two years.The personnel is excellent. They have looked for the car I wanted and had it ready as promised. I'm planning to buy anothercar in two years and plan to go back to this dealership. Hopefully the personnel I have dealt with is still there. John Valesano, the sales person was great. He helped us select the car we wanted and did an excellent job explaining the various gadgets in the car.

Juliet Juan

12 de ago. de 2015

Customer service was great. Ian was very professional and explained everything to me. The waiting area was nice and clean.

Patty Perkins

9 de ago. de 2015

My service was very quick. I talked with representative and asked to have all four tires rotated along with Oil and Filter change and other checks. I did have to request a copy of service for my record. Overall I was very satisfied with the service.

Kent Gonzalez

1 de ago. de 2015

Josh Ceballos did an outstanding job of meeting and exceeding all of my needs without doing it in an overbearing way.

John McGuire

30 de jul. de 2015

My first contact with this dealer was through their on line person. She was very responsive and answered many questions for me and ultimately helped to connect me with the sales representative. The deal offered was better than the national selling price below MSRP and their offer for my trade in beat the offer I had by Carmax by more than $2K. Everyone we dealt with at the dealership was friendly and helpful. The sales rep and others from the dealership have followed up with us several times to make sure we were happy and all going well with the sale. The most pleasant car buying experience we have ever had

Christine Chaney

30 de jul. de 2015

West Colonial AutoNation always provides great service! I am so happy to have purchased my vehicle from this location and will continue to service it here because of its phenomenal customer service team.

Gail Atkinson

26 de jul. de 2015

Mo my service person is alway very accommodating & answers any questions I have.

Stephanie Kou

25 de jul. de 2015

After visiting other dealership with certain expectations, I had not had a very great experience anywhere else. From the moment I walked into your dealership, I was greated with kindness and the energy of the place was warm. Dollie was busy, but had Travis help me out. He asked the right questions with the right attitude and didn't make me feel like my expectations were too high. In the end, Travis, Dollie and the management team delivered a great deal for my trade in and for my new Chevy Cruze. I am so grateful to have had such a wonderful experience and have a great car!

Rebeca

23 de jul. de 2015

I went in looking for a Chevy Cruze Eco 15 minutes before you were set to close only to glance at it. When I explained that I wanted that car for the mpg. Jessica informed me that because I was getting it in Automatic it wouldn't be much different mpg than that of a LT. She asked me if I had a color preference and introduced me to Dollie who then searched for a car that fit my needs color wise. They didn't rush me and let me do a test drive. Joe was just a friendly. We paid and then instead of having Dollie go over all the features that night even though she was willing to, I told Dollie I was tired and would return the next day. I met Jewels the following day and she was just as pleasant. Even though it sucked that my car was worth less than I had hoped I loved the whole experience. This is my first new car and not only was the staff friendly they were efficient.

Gail Atkinson

20 de jul. de 2015

I BROUGHT CAR IN FOR AN OIL CHANGE AND RECALL. FIX.EVERYTHING WAS DONE AND I WAS OUT IN A RESONABLE AMT. OF TIME.

Beth Carr

18 de jul. de 2015

Its truly helpful when I receive the appointment confirmation. I can make sure the time is blocked on my calendar.I really enjoy working with Ian at Auto Nation West Colonial Drive Orlando. He is quick to keep me informed, and considerate of my time and concerns. He is direct and honest with me; I really appreciate that. I am sure all the service folks are kind and good, however, I feel I have a trusted relationship with Ian and prefer to work with him. All the service people are up beat and appear to be truly interested in creating a positive experience in what is often a stressful one. It's nice to have a place you can trust.

Karen Ezelle

18 de jul. de 2015

My experience was great! I never even knew the Chevy Trax existed till your sales associate took the time to show me a car he thought would meet my needs. Thank you! With back and neck problems the size of the car was perfect for me!!

John Ward

17 de jul. de 2015

Very good experience. Service was completed in a timely and professional manner. Dealership has wonderful amenities available while I waited for the work to be completed on the car. Vehicle was returned to me washed and vacuumed.

Daniel Smith

16 de jul. de 2015

I went in with two issues - one a recall and the other unknown. The service diagnostic was very fast and I was given a rental cost at no charge to use as they didn't have an exact ETA on the service itself. I was called about 4 hours later and everything was complete, I was expecting a couple days so this was a very welcomed surprise. Overall, everything was priced fairly, done quickly and because of the warranty on the parts I feel very comfortable using them again even if its just for general maintenance.

Michele

11 de jul. de 2015

I pulled in while the service department was just about to close. John gave me great customer service by telling me what was wrong with the car and gave me a loaner to use. It was so easy and the service here is always great. I will be getting my next lease here without a doubt.

Stephanie Crowe

10 de jul. de 2015

My salesperson Josh was very knowledgeable about the vehicle, also I had specific concerns that I feel he addressed and I walked away feeling like I got a good deal and a great reliable vehicle. He definitely made my car buying experience a very positive one.

Butch Stanley

7 de jul. de 2015

Work was performed in a timely manner and customer service was second to none. Good Job!!

Torri Benyard

6 de jul. de 2015

LAURIE WAS SO HELPFUL AND COMPASSIONATE AND JOHN MANN IS AWESOME

Jamie Lettiere

5 de jul. de 2015

We had to bring it back and the service manager was great as the issue was not fully fixed. He made sure it got fixed and there were no additional charges.

Aixa B.

29 de jun. de 2015

It was my first time to went to Auto Nation on West Colonial Dr. and the service was EXCELENT and fast with my Chevrolet Malibu 2011. I really recommend this dealer.

Sixta Lawrence

23 de jun. de 2015

My recent visit at the dealership was excellent. My service advisor was extremely helpful providing details and dates of prior visits and work that had been done on my car in the past to help me decide what services were needed or recommended on this visit. The work was completed when promised and everyone was very courteous.

Dean Snyder

21 de jun. de 2015

GREAT AND FAST SERVICE EVERY TIME FOR MY STINGRAY! THANK YOU FOR BEING MY SERVICE TEAM!

Samuel Surgeon

18 de jun. de 2015

all is good I have been doing business here for over 35yr, you have good people working here.

Natalie Ford

10 de jun. de 2015

I was greeted by name when I arrived at the dealership. The service staff knew why I was there and went ahead and started the paperwork so that I would not have to wait for my usual service staff person.

Carea Baker

6 de jun. de 2015

U have great sales men an I am going to buy another car from u all

Kelly Spagnoli

30 de may. de 2015

I can not say enough about Mo. He knows I am a recent widow and I feel he takes that into consideration everytime I interact with him. He goes above and beyond to make sure my car is maintained properly for me so I feel safe. I can not thank him enough.

Christina Barone

29 de may. de 2015

I dislike 'sleazy' and dishonest sales tactics and there was none of that here. From Dave, our salesman, to Franz, the finance manager, everyone was upfront, honest, knowledgeable and unbelievably nice and helpful to us during the purchase of our 2015 Corvette Stingray. We couldn't be happier. Thank you!

Cindy Donlin

29 de may. de 2015

Since I purchased my certified pre-owned vehicle over a year ago, 3 out of the 4 tires either separated or were about to separate and had to be replaced (the 4th was replaced by me because I drove over roofing nails a month after I bought it). AutoNation comped me for the first separated tire, but when the remaining 2 original tires failed, I ultimately paid out of my pocket. While I was disappointed to have a truly bad luck of the draw on the condition of the tires which were on my car when I purchased it, the service manager did price match the best prices I could find in the local, and waived the balancing fees in order to deflect some of my unexpected out-of-pocket expenses. I appreciated the effort very much.

Ashley Brice

28 de may. de 2015

Everything was great but my sale person was the best.

Cassandra Mcduffie

26 de may. de 2015

My appointment was at 8 am; I was approach by the service department time when I roll up; the service department already knew why I was there; so they immediately started working on my car. To make a long story short the service staff was very polite, helpful, and on top of their game. This made me felt very comfortable that my vehicle was in good hands. I am a fan of Chevrolet for the rest of my life.

I. Long

25 de may. de 2015

I scheduled a service appointment and liked how the Service Department welcomed me and was aware of what service was due and needed on my car. I also like how they explained to me what would need to take place over the next few months for my next service visit and I especially liked how they washed and cleaned my car! Thank you,I. Long

Daniel Bustamante Altamiran

22 de may. de 2015

As soon as I walked over, was greet by my sales consultant. She showed me my trax & just love it. All Managers took great care of me. They did for my tax everything I wanted :)

Ronald Salley

20 de may. de 2015

Had a great experience with chevy. Rep, Nilda has called me several times to make sure I was satisfied with my purchase. Sales worthed it out giving me the car I wanted worked it out where my rate and payment was satisfactory, along with extra benefits....

Mark Shaffer

15 de may. de 2015

Laura and Jeff are the best in the business! They provide quality service and go the extra mile to ensure that your experience is on time. Would recommend to anyone.

Rodger Wunderlich

15 de may. de 2015

During routine service on my 2011 GS convertible LT3 Corvette, technicians noticed a sound coming from the powertrain. A second appointment was made, and they worked for two days to identify and correct the problem... and gave me a free Malibu loaner. The work was covered entirely by the powertrain warranty, and the Vette is perfect once again. Mo Grossy and everyone in the service department treated me better than I've been treated in any other dealership service department in 46 years of owning cars. As long as I own the Vette and live in central Florida, I will not go elsewhere for service.

Katasha Walker

13 de may. de 2015

This by far was the best car buying experience I have ever had. Everyone was so helpful and patience. They made sure I walked out a happy and satisfied customer. I will always be grateful for Kamal because he helped me achieve something that I thought I would not be able to do on my own. Bruno was great in getting the best possible deal with my financing as well. I wouldn't change a thing. I was shopping for a used car and walked out Great Job Auto Nation!!!!!

Sherri Lozada

12 de may. de 2015

I had my Chevy pickup serviced by Huber the service tech. As always he was absolutely great.

Marie Snyder

4 de may. de 2015

Laura Cottom went above and beyond. I don't think i've ever had a service consultant that took care of us as she did.

Elizabeth Fong

3 de may. de 2015

The place was not one of those car dealerships that are sharks waiting to sell you a car. It felt right from the beginning. I was helped by Cristian and Dollie and they made me feel very comfortable, not rushed. I had a budget and needed lots of help to make a decision. I am very happy with my new vehicle.

Donna Attery-grant

1 de may. de 2015

Great customer service from start to finish..Excellent..

Isaiah Armstead

30 de abr. de 2015

Jason was extremely helpful I waso in a pretty sticky situation. But he was not only able to get me in a vehicle but was able to get me into something better than what I actually came to look at

skn6ae

30 de abr. de 2015

Excellent and organized!!! Facilities were very clean. I felt very comfortable.

Kenneth Armstrong

28 de abr. de 2015

Friendly, Courtesy and prompt service,, only a minor delay when ordering a part not in stock

Betty Rauenzahn

27 de abr. de 2015

They did a great job,it was a recall and they fixed in a day.They provided me with a ride home because I had to meet someone else,also offered to pick me up when the car was ready.Everyone was real nice to me and toke very good care of me.

JB

24 de abr. de 2015

We had a great experience and would buy from them again.

Valery Menard

23 de abr. de 2015

The sale associate Nick was excellent He was very informative but not pushy. that's is why I went back to the dealership within a week and purchased another car. the manager was great. However, Gustavo was horrible and made my experience the second time very painful and disheartened.

Anthony West

20 de abr. de 2015

At this point I am a chevy repeated customer for over 10 years now. I love Chevy AutoNation and the respect they have on the chevy product. I am pleased with the customer service and product they provide on a daily bases. I will highly recommend AutoNation to friends and family.

Mark Howard

20 de abr. de 2015

I waited at least 30 minutes for a sales person. After that Jessica helped me and put the deal together. She was excellent to work with! Very pleasant and informative. Will let anyone i know to go see her. Thanks

Julie Schorr

18 de abr. de 2015

I always get excellent service and a fair price. John takes good care of my vehicle and personally knows me from bringing my car in over the years.

Amanda Bayse

16 de abr. de 2015

All of the employees were amazingly helpful. They made sure I was taken care of and I enjoyed the experience.

Daniel Grell

14 de abr. de 2015

John M, my AR was very personable. He knows his job very well and was very good at listening to my concerns and offered his recommendations. The staff in Service and in the Waiting Area and Show Room were also very friendly. The facility is beautiful and the remodel/renovation is very nice.

Edward Merchut

14 de abr. de 2015

I would absolutely recommend getting your Corvette serviced by Keith Cummings.

Melissa Devarle

3 de abr. de 2015

long wait and had an appointment should have been faster

Fay Lewis

1 de abr. de 2015

My experience with the AutoNation Chevrolet Service Department has always been a good one.

Michael Nostro

9 de mar. de 2015

I appreciate the personal service and overall treatment when purchasing and using the service department.

David Buchan

6 de mar. de 2015

Great sales department. They found the truck I was looking for.

Michael Stiskin

2 de mar. de 2015

Awful, awful, awful, unprofessional, unacceptable, disgusting, the worst. Brought my 2006 corvette in for some minor recall work and warranty work and a few small other items. They call me in a few days and say the car is ready. I get it home and found multiple problems with it. The steering column had many large obvious scratches in on it, a large wire was pinned between the glass and the dash above the steering wheel, the driver door window did not work. I brought it back and they had it a few more days and said that the worker was in a rush to fix it and that is whey it was given back damaged. I went to pick it up and found scratches on the outside of the car and other damage on the inside of the car. Sloppy, unprofessional, unacceptable work. Do not go there

Timothy Verwey

28 de feb. de 2015

Brought my 2010 Camaro SS in because all of the indicator lights suddenly came on, and check engine light was blinking. They quickly diagnosed and fixed the problem. Turns out I had a broken valve spring in cylinder #1. Fast, friendly service.

tiara

24 de feb. de 2015

The people great u at your car walk with you in the inside they help you fast and have a bice place for you to wait while your car is being service onlt bring my car here best customer service ever

Jay Pecotte

22 de feb. de 2015

recall work, fast and friendly service. received the information I required.

Linda Gelpi

16 de feb. de 2015

The young lady immediately helped me when I drove into the service area. She was smiling and very amicable. I explained why I was there and she told me how long it would take to complete the service. She then guided me to the lovely waiting area. Later she returned to the waiting area and she explained all that was done for my car (she is a PRO). I just loved the whole experience. You are the TOPS in Customer SERVICE.PS: I LOVE my CHEVY CRUZE

Tracy Stiglich

11 de feb. de 2015

Brought my vehicle to this dealership because they had Sunday hours available. This is the second time I have been here and I'm very pleased with the service and how well I was treated. They were pretty quick with the service and did not try to sell me services I did not need like some dealerships do. They did inform me of what services I would most likely need for my future service. Very nice service department, will definitely be back.

Yvonne Greif

5 de feb. de 2015

The facility is very attractive (including the large service bay) and the dealer added unique features like pin-striping and put a significant amount of time in demonstrating the vehicle.

Veronica Williams

27 de ene. de 2015

I did not have an appointment and needed to get my door fixed on Chevy trailblazer due to a recall, and I also needed an oil change. They were very nice and treated me kind as if I had an appointment. I also received a courtesy carwash. Due to the longer wait time on completing my service, my oil change was complimentary! :) I was so happy.

Adam McCormick

15 de ene. de 2015

Great experience with AutoNation West Colonial Chevrolet.

Joseph Knowland

15 de ene. de 2015

staff was polite, efficient, professional and helpful. the waiting room was well stocked with vending items and free coffee and popcorn. excellent music and pleasant atmosphere.

Sara Santos

14 de ene. de 2015

I am a first time buyer, a college student. I needed a new car because I plan on going out of state for med school with it. I had my heart set on a gold chevy cruze. Patrick the vip coordinator took care of me and my dad. We were In and out and the finance manager was great too. Had a great time. Moe the car specialist was also fantastic. Great staff. When I become a doctor I will consider coming here again. Great place!!!!!

Andres Santa

7 de ene. de 2015

Extremely professional in the servicing of my vehicle. I turned it in for a recall and was done promptly. Both recalls were explained by the service representative (Moises). He is very professional and is a great asset for AutoNation in West Colonial Drive. Thank you again.

Henry Conklin

7 de ene. de 2015

repaired car in a timely manner. while i waited. service person was very friendly.

Bruce Hunter

7 de ene. de 2015

The staff was friendly and very helpful. The entire process went without a hitch. It was a very pleasant experience

ACVETTE

6 de ene. de 2015

Had a steering system malfunction on my new Vette. covered under warrantee However had to replace the new part. Chevy's error in faulty repair part, Dealer did a great job of getting it fixed ASAP.

Topeka Montague

26 de dic. de 2014

I had a perfect experience with this dealership from the minute I came through the door. The staff greeted me when I walked in by my name and pronounced it correctly. While fixing my car I also asked for a tire rotation and they gladly did it. They also included a oil change so I didn't have to come back in for service soon. Thanks Auto Nation

Roy Bass

11 de dic. de 2014

This was a great experience, the vehicle was there, & clean. Both of my sales reps Jason & William were excellent. They went out of their way to help me. I will be dealing with them again.

Matt

10 de dic. de 2014

My wife and I were looking for new truck . My wife found her dream truck online. We went there just to look and drove out with a brand new truck . My wife was happy and so was I. They were courteous and very friendly . Would recommend them to friends and family.

Zach Harig

10 de dic. de 2014

Came in for 3 recalls and had the car serviced in less than 1.5 hours.

Jose

6 de dic. de 2014

The was helpful, the service is quicly. Perfect! The price of change oil is good the service include engine oil, oil filter and tire rotation. I'm so happy with this dealer

tangie10

21 de nov. de 2014

I was excited to have left with a vehicle that I was not expecting, but have always wanted!! Thanks AutoNation!!! I would definitely recommend this location for their service.

Lashawnda Durham

13 de nov. de 2014

I was undecided when i first came to the dealership but Martina kept in touch with me and worked with her managersto get a suitable price, which ultimately persuaded me to get the 2014 Blue Ray Metallic Impala. Thanks AutoNation Chevrolet!!

Charles Evans

11 de nov. de 2014

My sales rep James Vizzio did an excellent job. He was knowledgeable, friendly, and answered every question I had. He did a good job of going over the truck and making me feel comfortable with all of the features. His technology skills helped me learn how to use the various options in that area. He has kept in touch via phone and email so I feel like I can get back to him if I need answers to additional questions. I will be sure to recommend him to my friends.

Laura Watkins

2 de nov. de 2014

John Mann always takes care of me and my car. He goes above and beyond and does so with a smile.

Carlos Aviles

31 de oct. de 2014

This two representative of each area help me from start until finish the transaction with all the complements that they deserve. Very patient and responsible of their duties. I recomended right away.

Shawbtwo

31 de oct. de 2014

This was my 2nd new car purchase from this dealership. They are phenomenal people that make customer loyalty a no brainer. The salesperson, service advisors, technicians, cashiers, finance managers and service manager have been there for years which says a lot! They love their dealership too and take pride in making it the best.

Kprunyi1

31 de oct. de 2014

Salesman was very helpful and professional throughout the entire experience. Would absolutely recommend Jason! I knew what I wanted, he got it and I was in and out. Not to mention I love my new Z71.

Jane Scarfo

30 de oct. de 2014

Everyone was kind and efficient. Our car was washed, too! Reasonably priced for service. We used AutoNation for our daughter's vehicle as she is in college in Winter Park, Fl. I highly recommend your Service Department to anyone and everyone. Jane ScarfoClifton, NJ

blc1121

30 de oct. de 2014

Recently our 2008 Malibu LTZ was subject to recall service. John Mann, our service advisor, kept us up to date on parts availability so we would only need to bring the car in one time to deal with both issues, I have always subscribed to the saying "an ounce of prevention is worth a pound of cure". John has always kept us informed of all routine maintenance issues on our 2008 Malibu and 2006 Silverado, which keeps both vehicle in fine working order. When an unexpected issue has arisen it has always been dealt with quickly and professionally by John and the service professionals Auto Nation Chevrolet. We purchased both cars at this dealership and had an excellent experience each time. However buying a car is a once every several year occurrence, but we visit the service department several times a year for oil changes, tire rotations etc... A great sales department got us into the cars, but the excellent service keeps us coming back.

Marlo Holman

22 de oct. de 2014

Everyone was so helpful during the process. They made me feel very comfortable with my decision. They were very knowledgeable of Chevrolet products. The experience was wonderful.

SaylorRN

21 de oct. de 2014

The online sales, sales and management teams were so amazing. I went in to Autonation expecting not to walk out with a deal. I was preshopping. I was dumbfounded when not only did they match my bank's unbelievable financing offer, but they beat it. I got a great purchase price, great trade in value, great finAncing. And best of all impeccable service. All I had to do was walk in and tell them my bottom line payment and they made it happen! Loved this experience!

Paulabelle Diah

15 de oct. de 2014

Very good customer service and due to scheduling appointment wait was not long.

Patricia Brown

15 de oct. de 2014

The service was fast. However, the service advisor did not go over the recommendations, so I'm unsure of what the vehicle is in need of...

nathan.gambles.5

11 de oct. de 2014

First time buying a Car, First Class Service...I would recommend AutoNation to ANY buyer, but especially First time buyers...the service I received from the staff in a whole was the BEST...they went over & beyond to make me feel comfortable in every sense of the word...think I got the BEST saleswoman (Dollie) ever..but what really took my experience to another level...I went back on a day when my saleswoman hadn't made it in yet...yet every other staff member treated me as if I had purchased the vehicle from them...even top management made sure I understood everything completely, while making sure I got the BEST deal possible...I could go on & ON....I'm just that Happy with the Service I received from AutoNation on West Colonial...I recommend ANYONE to stop here first...not to mention I was in talks with the Lexus dealership at the same time as was with AutoNation...however, they didn't go far & beyond to make me feel as though I was Family as AutoNation did...#OneSatisfiedCustomer

jjmorillo

8 de oct. de 2014

I enjoyed working with Nick Hyathan, he was patient, and informative. Nick went beyond what I expected! Great Job Nick! I will make sure I tell my friends about my car purchasing experience with you. Thanks!

Vicki6765

7 de oct. de 2014

I would like to thank Nick and TJ for making my 2014 Camaro purchase just wonderful. They went above and beyond. I truly got a great deal and the whole dealership helped out with everything. I am well pleased, and most of all treated like a VIP.Vicki

jackyli

6 de oct. de 2014

I would like to say I was really enjoyable of purchasing my first own vehicle in this dealership. I have visited a couple car dealerships in Florida, but in AutoNation Chevrolet West Colonial, the customer service is excellent and the deal provided is undeniable. Nick and Gus are both nice guys in this dealership. They assisted me a lot in obtaining a good deal on my purchase. Especially Nick, he is a dependable and professional sales person. Nick did not only explained many knowledge of the car and facts of insurance to me, but also showed his enthusiasm and responsibilities for a long time after my purchase. Overall, it is likely I will come to this dealer in the future if I want to buy another car, and I highly recommend it to anyone who is interested in purchasing a car.

Mark

4 de oct. de 2014

I had a great experience purchasing my Silverado. I got started with your business consultant Krystal she is excellent in what she does she made sure you still had the truck I wanted and set me up for a test drive. The truck was waiting when I got to the dealership. I then met my salesperson Kamal. Kamal is very friendly an knowledgeable he answered all my questions. I definitely buy another truck from him. Todd in finance made the finance part easy and made sure I understood all my payment options. All three are excellent in what they do and are a asset to your dealership. I will definitely recommend your dealership to my family an friends.

leftyrod

30 de sep. de 2014

I bought my new 2010 Camaro at this dealership which won me over to bring my car in for service even though I travel over 30 miles. John Mann and the rest of the service representatives have treated me with respect and thoughtfulness. During my visits to the service department, John Mann has kept me informed of the progress of my service which has always been swift and well done. The management must be doing something right as I am a customer for life.

Ana Marcano

28 de sep. de 2014

It was such an absolute pleasure not only to be greeted with a smile but to be treated in such a friendly, professional, and polite manner as we were by Mr. Mo Grossy, Service Consultant.Mr. Grossy did a very thorough service check while explaining to my husband and I the process. He checked all the fluids, break pads, tire wear and cleaned the battery terminals and made recommendations for future scheduled maintenance. It is just such a good feeling when you come away from a place feeling that someone took the time to genuinely assist you in such a pleasant and friendly manner. Mr. Mo Grossy is a great example of how not only customers, but people in general should be treated. The car was returned to us in a short amount of time repaired and nicely washed. Thanks you so much.

Michael Morgan

18 de sep. de 2014

This was the 3rd Silverado I've bought from this dealer, and by far the most satisfying. With the help of the sales consultant Patrick, the General Manager Brian, and the finance director Frantz, I was totally satisfied. I am more than happy to refer you to family and friends. Thanks again.

Daisy

17 de sep. de 2014

Overall experience was good. It took longer for the paper work to be processed than expected. Make sure you eat lunch before you start the purchase process. Our sales person was very knowledgeable and friendly however when it came down to the purchase he was a typical sales person. All in all, he did his job. There were some unexpected charges added on to the purchase price that did not show in the on-line advertisement of the car that we were purchasing, which we had to resolve.

Wayne Henderson

16 de sep. de 2014

They will work hard to satisfy their customers so they leave the lot with the car they want.

T. Childress

6 de sep. de 2014

Auto Nation Chevrolet West Colonial. Kamal was the salesperson that provided service for me on 23 August 2014. He was very respectful, never pushy, and did his best to meet my needs. The first Silverado 1500 that we test drove did not meet my satisfaction and I mentioned to Kamal that I was going to wait until March of next year to purchase a vehicle. I did not really know what I was looking for in a new truck since my previous vehicle was a 2000 Silverado 1500 6 cylinder. Kamal did ask what options I was looking for and I told him that I had no idea, being out of touch with the latest available technologies. He did not hound me to make a decision or push me into a purchase but he did find a vehicle that he thought that I might like and asked if I would like to see it. I am glad that he did. It is perfect in every way and I drove it home that afternoon. A 6 cylinder Silverado 1500 LT. Kamal is an excellent salesperson and an asset to your force. Bruno did all of the paperwork and again found the best incentives for me and financing. Bruno is outstanding at what he does. Honorable mention goes to Jessica who helped pair my phone with the truck's computer and to Jewels who helped my wife with her new Chevy Equinox. So, that is two vehicles we purchased from this dealership within a month. All personnel at this location are extremely helpful and put their customer's best interest at the forefront. It was an amazing experience overall and I have already highly recommended this location to friends and co-workers. Thanks for everything, guys! Sincerely, Todd S. Childress

AntonioT

15 de ago. de 2014

What I liked the most about Auto Nation Chevrolet was the employees, they were all very friendly and the service was great. They help you find the right car for you at the price you're looking for. If you are looking for any type of car Auto Nation Chevrolet

VAL

2 de ago. de 2014

I went to purchase a car to get a fresh start. I was given the run around. I sat for a hour on day with no one helping me only coming because I was responding to them sending me a request. I have never been treated this way in my life by no one. Jake, David and all the others. I was mislead very bad. I just cried when I got home. Then was left without a ride home. The car that the kept telling me was ready never was it was sent to the aution I was told after being told it was ready for a week or we cannot find the keys.

Daniel Morales

27 de jun. de 2014

They took me in on a Sunday and they were super helpful and really fast.

Nyesha

12 de jun. de 2014

This dealership is the best!! The staff is friendly and really gives people hope of a second chance. Great people and very knowledgeable!!!! Glad I went to Autonation Chevrolet!!!!!!!

Lindsay

16 de may. de 2014

Kamal worked diligently to get me the best deal. Even after I left they still kept working to get me a better deal.... And they did! Thank You, I love my new car.

RichieM

14 de may. de 2014

Gave me false inspection so I would pay for working parts.

Lisa

14 de may. de 2014

This is the second car that I have purchased with AutoNation, the staff was outstanding. They listened to my needs and helped me chose a vehicle that was perfect for me. Things went very smoothly all around, did not feel pressured or stressed into making a descision if i was not ready to. Thanks for such a great experience.

Wendy

10 de ene. de 2014

Hubber was our service representative, and did a great job listening reasonably to our complaints about prior service issues. The vehicle was brought in due to continuing issues (engine mount and transmission) that were not identified during the previous visit in September. I told Hubber I objected to the diagnostic fee being charged a second time because the original complaint was never handled from earlier visit where the diagnostic fee was paid. Hubber got approval to waive the second fee, and had the car looked at promptly, and then scheduled a time to have the engine mount replaced and the transmission repaired. The repairs were done, and when picking up the vehicle, we told Hubber we were not happy about paying the first diagnostic fee for an issue that turned out to be a warranty issue. He agreed to refund that fee and made the check request. I am still hesitant to refer friends to the dealership from the previous experience, but Hubber and the most recent experience has significantly improved my opinion of this dealership.

Andres

31 de dic. de 2013

Your service representative, (Moises) is extremely professional. He took care of my vehicle needs immediately and went above and beyond what was required to make sure everything was done correctly.

Serge

31 de dic. de 2013

My sales person Dollie was an extreme professional. She keep me informed throughout the entire process. After the sale she made sure that I understood the controls on the car and invited me back for additional sessions. The finance manager worked extremely hard to put the deal together. They make a great team!

Joy

28 de dic. de 2013

Car overheated on Christmas Eve afternoon. Called our service rep (HP) and between his advise and the owner's manual, we got home safely. The problem was corrected at the dealership on Dec 26 (and at no cost to us).

Johnny

27 de dic. de 2013

Our salesman, David Hay was great. He didn't pressure us but he took the time to understand our needs and show us lots of options. The breakdown seems to be when you actually begin negotiating the deal. The finance dept. took way too long to return with an offer! We were ready to buy the car and were happy with our selection, but the finance dept drug the process out to the point that we almost walked out. We had to return later that night (other commitments) to close the deal. The car was detailed and ready to go before the finance dept got back with us!

Krissy

18 de nov. de 2013

My dad purchased his truck at this dealership and the experience was quick and hassle free. I will definitely buy my next vehicle from this dealership!

Tom

23 de oct. de 2013

Very knowledgeable, pleasant staff. No issues doing business with them. I will definitely refer people to AutoNation.

Passion09

6 de sep. de 2013

I would like to personally thank hubber, he was very helpful and generous to me. I would highly recommend another customer to auto nation dealership

Joe C

5 de sep. de 2013

My Service Advisor, John Mann did a great job for me!

GaryD

5 de sep. de 2013

I enjoyed my buying experience during my visit at AutoNation Chevrolet West Colonial. It started with the great Sales Consultant, Bruno & Dollie, Sales Manager Derrick and Finance Director Frantz. All of these individuals were very polite, professional and are a huge asset to Autonation when it comes to customer satisfaction. They all worked together to make sure all of my needs were met. Great job and a big thank you for making my buying experience enjoyable which is the way it should be when purchasing a new vehicle.

KarinC

28 de ago. de 2013

Keith, corvette mechanic, knows just what's going on and how to fix or resolve. Who can ask for more? Besides, he is friendly and patient!

Who_Dat

20 de ago. de 2013

Jeff is a professional & a gentleman. Being a long time customer (6yrs), he always makes me feel like I am part of the Chevrolet family.

Jeffreyplutz

30 de jul. de 2013

Ian has taken care of me for many years I have a 98 Suburban that's 15 yrs old. Thanks to Ian and the diesel dude. I have been coming here for as long as I've had my truck. And will continue because of guys like Ian! Thank you

tvendur14

30 de jul. de 2013

Greg was very friendly, honest knowledgeable about the vehicle and did not try to "upsell" or sell us something we didn't want. I will ask for him personally If I have to go back to the dealer for any reason.

Wiser will not return

23 de jul. de 2013

Quoted one price switched price three times for repair. Sad lack of honest business

tlrobinson1

17 de jul. de 2013

Greg Morris was absolutely amazing, he was extremely helpful & supportive. I would highly recommend Greg Morris & Chevy Autonation to all of my friends & family!!Thank you,Lynda DeVore

Lynda DeVore

16 de jul. de 2013

Greg Morris was absolutely wonderful!!!l He was extremely helpful, supportive & truly a pleasure to work with. Overall the entire staff was amazing as well... I will recommend Chevy AutoNation located on West Colonial to Friends & Family! Thank you AutoNation!! Lynda DeVore

dcherie918

15 de jul. de 2013

I live out of town and was still able to receive excellent service. All of my questions were answered completely and I was informed every step of the way. I would definitely recommend Justin and this dealership.

Iw808

13 de jul. de 2013

My wife and I just picked up a Chevy equinox. Nick, T.J. And Nicole , was outstanding. They got us just what we wanted at what we wanted it for , no hassle no pressure and even went out of their way to get us more for our life of the loan. We will defenitely see them again for our next vehicle. Soon!

FL Swim Mom of 3

17 de jun. de 2013

I got a great price for my Traverse and have continued to frequent the dealership for all services. Prices are competitive, there are always appointments convenient for my schedule and the shuttle takes me where I need to go when I can't wait. Love the loyalty program - it always saves me a few dollars and my service associate, John, is excellent with follow up. Overall very pleased with my experience!

DrRCohen

11 de jun. de 2013

My first American car-buying experience was wonderful! Highly recommended.

a new fan

31 de may. de 2013

Thank you Bruno sassi for taking good care of me when I came in looking for a truck. You got me a great deal and I love the new truck.

Sarah L.

21 de may. de 2013

After having worked with Patrick (Guthrie) to purchase my new Traverse, I can honestly say it was the best dealership experience I have had yet. Patrick was extremely professional & friendly, always able to answer any questions I had right away & never made me feel overly pressured to make a commitment until I felt comfortable doing so. I appreciate all of his time & efforts and will definitely be coming back to AutoNation Chevrolet in the future. Everyone there was excellent to work with and I am extremely pleased with my new vehicle!

Tamika

15 de may. de 2013

Very good experience,will shop in the future at Auto Nation. The whole experience was informative and well worth it. Darlene is the BEST!

Laura

6 de may. de 2013

I was a courtesy Chevrolet this weekend to get my car service and the advisor and everyone there were great and did a great job getting my car done in a short period time i will be back Thank You Laura Hebert

equinoxowner

16 de mar. de 2013

I received excellent service from your staff at this dealership. John Mann took very good care of me. He communicated well with me throughout the whole process & explained every step. The problem was taken care of in a speedy fashion & the work done was quality.

David

11 de mar. de 2013

As usual a smooth process. Mike and Keith, the corvette folks do a good job.

Bill

4 de mar. de 2013

When I arrived my salesperson Samantha already had the car I wanted to see pulled up and ready to be test driven. She helped me see if there were any better options for me out there and when I decided there wasn't we quickly began to work on the purchase of that vehicle. I was in and out in less that 4 hours which I felt was great!

Joe

17 de feb. de 2013

I had a problem with the oil gauge on my 2002 Corvette and Keith (Corvette mechanic) found the problem and fixed it the same day we dropped off the car.

Michael C

25 de ene. de 2013

BE AWARE WHEN BUYING USED VEHICLES FROM THEM!! I stopped by to look at used trucks and found a white one I wanted and was told by both the sales man and floor manager that the truck was a certain price. I proceeded to take it on a test drive and after went in to do the paperwork. Only after they knew I wanted the truck did the general manager tell me the price was wrong and jumped $2000 over what I was told. Needless to say I left without the truck and I felt like I was getting the shaft because they thought I would have paid more. Then I get a rude call from the general manager telling me that I shouldn't have even been on the used car lot because it was off limits and they quoted me a price on the wrong truck and not the one I test drove. But it was not there fault. BE AWARE WHEN BUYING A USED VEHICLE FROM THEM!!

Michael Cicerrella

21 de ene. de 2013

bought a 2005 Chevy cobalt, nice car, sales people were great. paperwork took a little longer than it should have. but the staff made it as pleasant as they could. Would consider buying from them again.

kcmobley

20 de dic. de 2012

I request Mike whenever I bring in my car to be serviced. He is very professional, courteous and trustworthy. Mike provides great customer service and is able to get my car serviced in timely manner.

Local buyer

25 de nov. de 2012

Best to take your mechanic along when buying a used car from this dealer. They lied directly to me about two repairs that had to be done as part of deal. I knew they had lied about it since I am a mechanic and the way they said repair done was not what manufacturer requires. The car was in need of alignment. Was told they fixed it by filling tires with air. The real fix is by a special tool made by Mercedes and done with full tank of gas and 150 pound weight. Second required fix was the ac. They wanted to put on used Chinese compressor that was wrong size and not approved by Mercedes. They did put it on and it broke after a few miles. I had new approved compressor put in. It was not factory part but it was not a Chinese part either. Don't use this dealer for repairs and have your own mechanic check the car and give report and make sure contract is subject to your mechanic's approval of the repair.

Johnnyboy6972

14 de nov. de 2012

Great guy! Not pushy at all! Helped me choose the perfect car for all of my needs and still helped me set up stripes and tint after the sale was complete. Couldn't ask for a better salesman.

Chevy driver

8 de oct. de 2012

Great sales team they answered all my questions,in a professional way and were friendly .And they, introduce me to the maintenance team and parts department personal.They got the job done.I purchase the 2012 chevy cruze.Thanks from a happy customer ,Nelson P. Delgado .

roberto.vazquez.969300

23 de ago. de 2012

Went for oil change and parts. Even though there were not an available ride to my office the service was prompt and fast. excellent results.

shelby2010

19 de ago. de 2012

Having my car towed outside the service area, Ian was very helpful and reassuring me as to where to have the tow driver place the vehicle, It was 5:00pm, My vehicle would be worked on the very next morning. He set me up with the staff for the courtesy car to take me home. True to his word he called me early the next morning told me what the problem was and the cost. My vehicle was completed early that afternoon, I picked it up and was on my way home. Thanks Ian and staff.

lda513

19 de ago. de 2012

I had an appointment for warranty service. John helped promptly and professionally.He told me exactly what to expect and delivered as promised. The repairs were done timely and properly as promised. I was extremely satisfied with the service.

Karick Price

18 de ago. de 2012

I'm a traveling Sales Manager, when I leave my vehicle for service I really appreciate the professional manner in which I am treated. Mike Wheeler takes care of me. Follow up is excellent and and any issues are taken care of with no worries. Thanks !

travis.grynowicki

18 de ago. de 2012

Quickly isolated an issue with my Cobalts A/C and charged fair price for labor and was very prompt. I even showed up early to pick up my vehicle, and it was ready for me. Nice work, and very professional. They're doing things right, over at Courtesy Chevrolet.

jammadeb

17 de ago. de 2012

My most recent visit to this dealership was due to a problem with one of my tires. I was rather stressed at the time, since I had a very busy day scheduled and was afraid that I wouldn't be able to get the problem resolved in a timely manner. Ian Franklin in the Service Department was very understanding of my situation, and was able to get my tire repaired quickly so that I could be on my way. Ian was courteous and professional, and I left the service department feeling confident that my vehicle was safe to drive again. I would definitely rate this as a positive experience with the service department.

Cars89

9 de ago. de 2012

Just needed an oil change, new wind shield wipers and tires rotated. Did not have to wait very long at all. The employees were nice and very helpful especially Mike Wheeler!

Jhughley

8 de ago. de 2012

Mike is exceptional and very responsive. Mike ALWAYS returns calls. As a workers compensation adjuster, excellent customer service is the difference between litigation or not. Mike knows my Tahoe and ensures my routine maintenance is completed timely. Courtesy has a jewel of an employee in Mike. Today while picking up my truck, I told another employee "Mike is MY service tech!" I mean that in all sincerity. Many blessings. ... Joy Hughley

Avalanche Owner

8 de ago. de 2012

John makes sure to explain everything completed during the service, makes sure I am satisfied and is very conscientious of my tight schedule. Even though the technician could not duplicate my transmission issue, John made sure I was aware of the drivetrain coverage and that eased my mind since I have 65k more miles of warranty.

sallred

7 de ago. de 2012

I recently had my car towed to Courtesy Chevrolet and was fortunate to have been greeted by Mike upon my arrival at the Service Dept. Although, he was busy with others, he escorted me to a very comfortable waiting area, took over details with the towing driver and in a very expedient fashion, had me on my way to obtain a rental vehicle and back to work. He kept me apprised of what was going on with my vehicle and was always accessible by phone. In today's world of little or poor customer service, Mike was a breath of fresh air. While I do not expect or want to have any further service needs, I hope the next time I do, Mike Wheeler is still with Courtesy Chevrolet to handle same for me. Very little in life frazzles me, but I was never one who dealt calmly with car problems. Mike made this incident totally painless.

silvafox

6 de ago. de 2012

Rated because Mike was made me feel very appreciative of your business, he was friendly and prompt when getting the answers to my questions. Even when I returned to have the work done he was training a new guy, Mike and the new guy had smiles on there faces like they were very happy. That type of personality goes farther than just the time you are at the dealership. Thanks Mike and the "new guy". be Blessed

Dloz20

4 de ago. de 2012

I've been servicing my 2009 Chevy Tahoe LTZ since I purchased it from this dealer. I must say that Tim Brown my service writer has been excellent and very accommodating.

brianjavery

4 de ago. de 2012

The staff at Courtesy Chevrolet, and my service advisor Tim Brown in particular, have been great to deal with. Tim has is always very friendly and helpful when I need to schedule maintenance or have service performed. I would highly recommend Tim and Courtesy Chevrolet on West Colonial to anyone!

Tzanko

2 de ago. de 2012

Knowledgeable and friendly service with a smile. Had an oil change and was recommended special oil due to the mileage my truck was at. Never knew it made a difference but I appreciate that I feel my truck is in good trusted hands and I can always expect affordable, great service, & quick turn-around. Very pleased & will come back & most certainly will refer friends.

grandy1

1 de ago. de 2012

I had a problem with my car and I took it in for service and dealt with Mike Wheeler in the service drive.Mike was very helpful in getting my car looked at immediately upon my arrival. The car was fixed and I was on my way very quickly. Mike was very professional and courteous!I will always bring my cars into this dealership for repairs because of how I was treated by Mr. Wheeler.

hecner

31 de jul. de 2012

Have a fleet of Chevys and had to have the speedometers replaced. Ian helped me out and went over and above to make sure that everything that could be covered was. I was treated very well. I would definately recommend Ian and Courtesy Chevrolet to anybody. It was a pleasure to work with them and we will again

justinpuskas

28 de jul. de 2012

This was the absolute worst shopping experience for cars I have ever experienced.I requested pricing on 3 separate pairs of vehicles, yes I was going to purchase 2 new cars from them.The choices were Malibu LS/Equinox LS, Impala LS/Equinox LS, Equinox LS x2.After explaining what I wanted and I would only work with OTD prices, I was sent the following prices.Malibu/Equinox $45,000Impala/Equinox $45,000Equinox/Equinox $47,000Once I got there, and spent 3hrs filling out the paper work etc, they come over and tell me the Impala/Equinox was priced wrong and it would be $49,000 out the door. Almost $5000 more. I got pissed and left.I contact my sales person Samantha and inquired if the $47,000 price for the pair was available that I would go back and buy. They now claimed it to be $48,000.If at all possible RUN away from this place before they try to lie to you to get you in and change the price.

Kayle

27 de jul. de 2012

Recently had my vehicle in for service and John and Ian were the best. I'll be back again.

caraline1

27 de jul. de 2012

My vehicle is a handicapped van that needed some specialized repairs on a few of the conversion features. I know these were out of the ordinary repairs, but Mike and Kenny went out of their way to make sure to fix the issues at hand.Thanks

my0113

27 de jul. de 2012

I recently purchased a used Corvette from another dealership in town. (not a Chevy dealer). a few days later I noticed that the clear panel roof had sun damage. I decided to take the car to the nearest Chevrolet dealer by my home to have them asses the problem. I expected a fight on my hands. This is where I met Tim Brown in the service dept. I told him briefly about the problem and he was all ears. Before we even got to the car he told me that they would fix the problem. No sarcasm or anything, i was shocked. He asked me if this was my first Corvette and I told him yes. He acknowledged the problem and assured me that GM would take care of the problem. He then took the timeto answer a couple of questions I had about the car and was very thorough. I appreciated that very much, He seemed very sincere and proud to represent GM. He then checked the vin# and told me that i had a great deal of warranty on the car that I didn't even know about. Again he went the extra step. The whole experience was UNBELIEVABLE, not what I expected or how i thought I would be treated in the service drive. I sure wish all employees would treat customers like Tim treated me, maybe some businesses wouldn't be in such trouble. Still not impressed 100% with Chevrolets quality. I don't believe a 3 year old car should have to have its roof replaced but I'm sure GM will get there. Tim made it all right. Car has been fixed and all went great on that visit as well. I will buy mu next new Corvette from your dealer as long as you have Tim there,

car guy

11 de jul. de 2012

New facility is awesome, people are sincere,this is the place where I will continue to purchase my vehicles!!!

Donovan P.

9 de jul. de 2012

I have purchased many cars in the past and the experience I had at Courtesy Chevrolet W. Colonial was by far the most relaxed hassle free car buying experience I've ever had. I worked with Bruno who was not pushy at all . The Customer Realtions Manager Nichole is great at what she does EXCELLENT customer service I WILL be bcak to purchase my next vehilce here.

deals

9 de jul. de 2012

I worked with Jessica and she was great... Easy to talk and work with! Thanks for the great service and I am so happy with my new car!

mucenica

5 de abr. de 2012

On April 2nd, 2012 I brought my Chevy 2006 Impala in because it was having a problem and needed a new water pump,I spent over a thousand dollars to fix the problem and when i got the carback they said it should be as perfect as a new car but when i left the car ended up having more problems than when I brought it in. It started having transmission problems along with other things and to top that off the problem I first brought it in for was never really fixed,I ended up going and trading my car in at another dealership for a new car because this chevy dealership never does the job, this was not the first time I brought my car in and it came out with more problems. PLEASE I ADVISE YOU TO STAY AWAY FROM THEM!I dealt with Service Advisor Cio Montalvo, and it sucked. Never dealing with this Chevy dealership again.

Box Car Bob

20 de oct. de 2011

The worst experience I have ever had in a dealership, bar-none. That is why you should always look on theb internet and make a decision on what is posted as real complaints not ones posted by their own employees.

aalbee

16 de ago. de 2011

Sammy and the folks at Courtesy Chevrolet on West Colonial were excellent to work with on our recent purchase. I will be sending everyone I can to work with Sammy on purchasing a new or used car. She has been so helpful from my initial inquiry to even after the purchase to follow up and make sure we are completely satisfied.Thanks again Sammy,

z71tahoe

12 de ago. de 2011

The sale was smooth, good price on the vehicle, I would say great but all new vehicles are over priced and that is not the dealers fault. I got what I felt was an acceptable offer on my trade from the start. I've bought quite a few new vehicles and get real sick of the "let me talk to the manager BS", that did not happen here. I went back to have something done that was owed and purchase some accessories and all the staff was very helpful. Everyone there (sales dept, parts dept) treated me like they sold me the vehicle themselves, I was impressed. I live about an hour from Courtesy Chevrolet on West Colonial but will definately give them the a call first next time I buy a Vehicle.

Tom & Sally Beckendorf

7 de ago. de 2011

This was a very easy purchase, our sales person was extremely helpful and very curteous. We were treated very well and were able to take two vehicles out for a ride and it helped us make the decision easier. We would recommend Curtesy Chevrolet to anyone we met who is looking for a car.

Debby Sopotnick

4 de ago. de 2011

We recently purchased a Chevrolet Equinox from your dealership. We began our car search with Javier Franco from Auto Nation. He put us in touch with Jessica Gill from Courtesy Chevrolet. We were extremely pleased with the assistants both of them gave us. We do not believe we have ever had a car sales consultant with as much knowledge about the car we were purchasing as Jessica. She answered all of our questions in terms we could understand. Actually she sometimes anticipated our next question and covered features we were not aware even existed. We were very pleased with our buying experience at your dealership. We have already recommended Courtesy and Jessica to our daughter and son-in-law who plan to purchase a new car later this year. We will also recommend you in the future. Because of our positive experience we have rated all applicable areas as high as possible.

needacar

16 de jul. de 2011

They list these cars as being LTZ models and they are not even close. When you actually go the website and check the prices they are about 5-6k higher than the cars.com ad. What a ripoff.

tomchagnon

21 de may. de 2011

Purchased a used Saturn from Courtesy on Colonial mid March. It's now coming up on the end of May and i still do not have a tag for my vehicle, nor does my finance company have a copy of the title. I can't drive my car because the 4th temporary tag that was put on my car came off. (due to being prited on relatively thin stock) I have sent many emails and my last email was sent over 3 days ago with no response or resolution. upon purchase of the car i was promised an owners manual. (Gm Certified, one would assume that the certfied car would have this. I was ok as long as they sent it to me. it was documented and promised. 2 1/2 months later...nope, still dont have it. When i left the dealer, they attached the wrong tag. when i informed them, i was told just to drive it back and they would replace it. Do you know what happens in Florida if you are stopped for driving with a bad tag?? i wasn't going to have my car impounded for their error. Several hours later they did some out and replace it. do they keep track of their customers on temporary tags? of course not. My tag expired. again, more emails with no response. a few days later a new tag shows up at my house. so now i know they do not track or even care if thier customers tag expires. with about a week to go before the tag expires again, i reach out to see where we stand. i hear some chatting in the backgroung about not knowing where the title is, (WTF???) ok maybe they weren't talking about my car, no probably they were. i get an email stating that it will be "a few more weeks" and they will send me another temporary tag. (remember, this is now my 4th tag on this car) This new tag that comes in is on relatively thin stock. apparently driving in the rain just makes this thing fall appart. Because when i got home, the tag was gone (except for the 2 pieces where the screws were holding it to the car.

jinotown

1 de sep. de 2010

I went in to look at a used truck. I liked what i saw. Told the sells person (TJ) I am interested. But wanted to think about it. Thought about it for two days. Called TJ, told him I will be in the next day. Called TJ the next day morning and told him i will be in after 5pm after work. Call TJ after work and he tells me he sold it that MORNING! WOW. What a to do business. 2 days later I went in and bought a 2010 truck. Sales person BRUNO. GREAT GUY!GREAT SALES PERSON. The service department SUCKS. It takes three trip to get minor things fixed, (Well almost fixed). JEFF service department manager cant run a department. DeAnna customer relations does not return calls. Cio in the service department looses paper work. But BRUNO you rule!!! Overall D-