HV

12 de jul. de 2016

I purchased a 2011 Ford Edge about 8 months ago. The experience was ok, it wasn't great but they were, for the most part, attentive. I didn't haggle on price because my wife (who was pregnant at the time) liked the car and wasn't in a condition to endure the "wear down" period where a dealer artificially extends the negotiation time to a point where you're more 'amiable' to saying "yes" to options or other incurred costs. That's not to say that we didn't have to sit in a waiting room for a considerable amount of time, but Mr. Bell would periodically check in on us and give us updates.HV

Jerry Flores

7 de jul. de 2016

Went in for regular maintance staff was knowledgeable and very friendly.

David in Burleson

9 de may. de 2016

Recently bought a used car from this dealership. The salesperson was a delight to work with but the Used Car Manager not so much. One of the fog lights was not working on the vehicle after a supposedly 125 point inspection. Not sure how that could have been missed. When I asked to have it fixed the used car manager told me it was not a safety issue and did not have to work. I told him I expected everything to work with them being a major car dealership and not one of the local independent dealership. Voices were raised in the middle of the dealership over such a simple issue. Ended up buying the car and picked it up the next day after the light bulb was replaced.

Charles & Vickie Tyler

5 de ene. de 2016

We spent the afternoon with our sales rep, Alex, who found the perfect vehicle for my wife! The GM worked with us on pricing and we never felt pressured. We will buy from Auto Nation again!

Erick and Natalie

28 de dic. de 2015

Darryl was awesome, very nice and friendly guy. They definitely made this a fun and easy process.

Debbie Cheatham

24 de dic. de 2015

Service was fast, and possible plan and time frame was explained before the service.

Dakota

6 de dic. de 2015

came in looking for something specific, and they were very helpful in making sure everything was ready for me when I arrived. After working some details out, I ended up driving off the lot with exactly what I expected- nothing was out of the ordinary with the vehicle (being used). The staff was very helpful in trying to make sure everything worked the way that it should and that I left with something I would be happy with.

Bill

4 de dic. de 2015

Great & painless buying experience at this Ford Dealership. I built & ordered a 2016 Explorer and took about 5 weeks to get the Exact colors and options we wanted.Paul and team were great, as was the support team taking care of the ESP Ford Warranty we always purchase.

Rusty K

20 de nov. de 2015

Sherrie Latigo is a "Jewel" for many years she has handled my service work. Would not think of taking my truck to any one else.

John Kevin Ward

15 de sep. de 2015

I reached out through Ford's Internet search for a new Ford F-250 Super Duty diesel Crew Cab XLT and the Internet team at Fort Worth South AutoNation Ford contacted me and continued to follow up with options in their inventory until I located one and made an appointment to test drive it. Bought the truck the same afternoon. I really felt like the whole team at FWS was working hard to give me the lowest price on the truck, a reasonable amount for my trade, and put me in my new truck that evening. The team continued checking up on me well after the sale!

MarciaH

12 de sep. de 2015

I was shopping for a new car - we got there early and immediately made my decision to purchase a 2015 Edge. It was found at the Frisco store and the salesman went and had it back in about and hour. I was impressed by the professionalism of the salesman and his knowledge of the vehicle I wanted. The young man who handled my paperwork was fast and efficient. Overall, it was a good experience.

Sandy Duncan

10 de sep. de 2015

Broken emblem was found just before I left with the new car. Salesman said he would order one and it should be in in a couple of days. A week later I had to call and it was obvious that it hadn't even been ordered. Another 4 days went by and I checked on it again. He called back the next day and said he had it and he was mailing it to me. ... Now I'm stuck with removing the remnants of the old one and installing the new one myself. It shouldn't be difficult, but it's the aggravation factor. ... Not very good customer service after you've signed for the car, but I'd give them an overall 4 out of 5.

William Roden

9 de sep. de 2015

We were greeted by Salesman Mr. Doug Welch and introduced to Mr. Jeremy Pirotte ,General Sales Manager. We were shown the car we were interested in and took it on a test drive. Mr. Welch was very knowledgeable and explained the different types of technology and general workings of the new Fusion to both of us.We traded our old car in and bought the 2016 Ford Fusion.Autonation Ford South Fort Worth has a good sales team in our opinion .

Daniel Ruth

26 de ago. de 2015

Doug Ball was my salesman and he made buying my new truck a total joy I will buy my next vehicle from him. The total staff was very friendly

Louie

26 de ago. de 2015

One of the better dealerships in the DFW area.I've purchased 4 or 5 vehicles here.Biggest star to the service department where things go smooth, and efficiently. Unlike some other dealerships, the service personnel that you interact with at this dealership know about their product, and how to treat the customer.

Effin Heavy Hotshot

21 de ago. de 2015

Every time I bring my truck to get serviced they have taken excellent care of me and done so in a timely matter.

Daniel Ruth

19 de ago. de 2015

Doug Ball made this new truck a pleasure to buy he went above and beyond for me.

Lester Roper

31 de jul. de 2015

Did great job for me. We bought a new escape and are very happy with It. The salesman in the Internet sales was great.

Perry Joe

30 de jul. de 2015

Autonation Ft. Worth, Texas was a rewarding and satisfying experience. The salesman Mr. Anthony Avera and other staff treated me with professional understanding and courtesy. I came away with a Ford Mustang with which I am extremely satisfied! Given the next opportunity to purchase a vehicle, Autonation Ft. Worth on Campus Dr. will receive my business. Thank you for an enjoyable buying experience...

Genoveva Esparza

29 de jul. de 2015

2015 F-150 - great truck and wonderful dealership, great experience.

cliff

29 de jul. de 2015

i purchased a 2013 f150 ford pickup and mr ball was great. my problem was with service. i took my truck in,for first oil change.they say they check everything,including,air in tires. after leaving,the low tire light came on. of course,i stopped and checked,all tires. all were 10 to 15 lbs low. i called the service manger and ttold him my thoughts. after getting home,i thought,since they didn't check my tires,did they change my oil. i went to an oil changing place and asked them to check it. i watched the check and found,the filter had not been changed and the oil was dirty. needless to say,i'll never buy from autonation again. btw,i purchased a 2014 ford,from another dealer

Lauren Fitch

27 de may. de 2015

We had such an amazing experience. We dealt with Stevie in internet sales. She was amazing. She went over and above what we expected! Her manager Phil, also helped us so much in getting our purchase approved. I will tell everyone that I know about our experience...just like I will always tell people about the horrible experience at a competitor. Go to Automation South Fort Worth to get a great deal and to be treated like family!!

Doug Welch

25 de feb. de 2015

My experience was great the salesman that I spoke with was very helpful. He was explained what I wanted and he work with me, and he never pushed me to buy something that I did"t want. He explained all the details and I was in and out with 3 hours. I have enjoyed my experience that I had with the Sales Doug Welch. Thanks again for making car buying experience a success.

Marc

19 de feb. de 2015

Pleasant buying experience. No hassle, no pressure and a great price offer.

Michael Walker

18 de feb. de 2015

Made a deal on a truck along with a sight unseen trade-in. Drove six hours to complete deal and dealership stuck to the deal, new truck was cleaned and waiting.

NICK

18 de feb. de 2015

FIVE STAR FORD MADE BUYING A CAR VERY EASY. WILL RECOMMEND FIVE STAR TO EVERYONE.

Charle

17 de feb. de 2015

John was a great help. He walked me through everything and answered all question in a i understood them. Everyone was wonderful .

DWE

17 de feb. de 2015

Eric Victor, our salesman did an excellent job for us. He was very professional and a pleasure to do business with. I think his attitude and actions is the very reason we bought this car from AutoNation in Fort Worth.

mark wood

10 de feb. de 2015

Great experience. as it always is. I will go back.

Mike Evans

10 de feb. de 2015

I recently purchased my second vehicle from Doug Ball...no need for change since he meet all my needs!

Roger

10 de feb. de 2015

This was our second vehicle purchase through this dealership. No hassle, no haggle. We told them what we were looking for in regards to vehicle and payments, and they were able to deliver. Would highly recommend.

Scott Barnard

6 de feb. de 2015

Mary Monroe is a very helpful, very professional sales woman, she answered many questions that I had about the vehicle and was very courteous with an airport pickup back to the dealership. Mary made my experience from Cleveland Ohio a comforting, and pleasant purchase, I hope to do further business with her and her dealership in the future, thanks so much!

Spenc88

4 de feb. de 2015

First off, I got to say, way better experience than I had anticipated. I was searching several Ford dealerships looking for a focus st. I looked all over the place, and if the dealership even had one, they weren't very interested in making a sale. Auto Nation reached out to me because I put in an online inquiry for one. They had a way better option than I had found previously. Long story short, I got EXACTLY the car I wanted, at exactly the price I wanted to pay for it. Truly few dealerships out there where that could happen. Ask for Doug Ball. He'll make sure to get you taken care of.

Marshal Clough

21 de ene. de 2015

I came in to browse the used vehicle section. Mr.Hopkins was very helpful and thorough. I ended up buying a much better vehicle than I expected. He made the entire experience of buying my first ever NEW vehicle one of the most amazing adventures of my life. Many thanks to Mr. Hopkins and the entire staff for helping me to find and purchase my new Ford F150!

Robert S.

20 de ene. de 2015

Salesman did great by finding me my truck. He was on top of everything I was wanting.

West Hed

19 de ene. de 2015

Randall Cook took the time to understand all my needs. He went over the vehicles thoroughly to make sure we had a perfect fit for my lifestyle and buidget. Not only was it a breath of fresh air to actually have a saleman LISTEN and not push me , but he did so with care and concern. I have already sent another person to him and he was treated with the same respect level! I will be back to see him and send more to him - I know he will treat people right!

DEANNA Z.

13 de ene. de 2015

They gave me a great trade in value, didn't pressure us into purchasing a car, worked with us every step of the way. The people give great service! Definitely recommend!

Lance

30 de dic. de 2014

Please with car and service received. They stayed late considering my commute and on a friday evening.

Lefty 45

2 de dic. de 2014

We had no problem purchasing a car from Randall Cook at AutoNation. He bent over backwards to be sure we found the car that was with in our budget and one that we liked. He returned our emails and calls very promptly. Great service at AutoNation on Campus St. in Fort Worth. :-)

cblack

11 de nov. de 2014

Recently bought a truck at AutoNation Ford South Fort Worth and had a great experience. I was looking for a very specific truck, and they were able to quickly track one down for us. Randall Cook was very professional and extremely helpful in the sale. Thanks AutoNation Ford SFW

Punkin

5 de nov. de 2014

I recently relocated from Alaska to our family farm near Whitney, TX. Prior to leaving Alaska I sold my pickup, so I was immediately in the market for a new pickup. I wanted a truck with utility and comfort, therefore I had a good idea of what I was looking for. I totally dislike purchasing a new or used vehicle. I said many times before that Id rather get a root canal than buy a vehicle. I began my search and just happened to stop in AutoNation South Ft. Worth. We were met by our salesman Mike Culbreth, who immediately started zeroing in what I was looking for and in no time I was test driving the truck that I ultimately purchased. The whole process was enjoyable, primarily because of Mike. He actually made the whole process fun! He helped us through the entire process connecting us with the staff of professionals at AutoNation. I drove away with the vehicle that I was looking for, as well as building a friendship. Overall excellent job to Mike and the staff at AutoNation South Ft. Worth. Dave Smith Whitney TX

Brooks/ Taylor

16 de oct. de 2014

Chad Johnston made the first time experience so pleasant he went above and beyond to get me what i wanted in a car and the payment affordable and taking his time to explain things i didn't understand

Benjamin

10 de sep. de 2014

I had been in the market for a new truck and was pointed to this facility by my financial institution. I'm so glad I was. The car buying process was completely simple and there was none of the typical hassle associated with buying a new car. My salesman, Doug Ball, expedited my purchase and I was in and out of the dealership. I was also given an extremely fair price on my trade in and this only further confirmed how impressed I was with the dealership.

Crowell

20 de ago. de 2014

Justin bolings my sales person kept me up to date and was low pressure from the beginning. Dealership was good, after having the car 2 days I notice the front end is very squrrelly and the car is road noisy, needs more sound deadner

ike gallop

19 de ago. de 2014

the dealer was great he covered every thing, and made sure I was clear on each thing.

Brett Pohoreske

14 de ago. de 2014

My dad actually bought the car for my daughter (his grand daughter). We did not intend to buy her a car that day, but when they showed us the 2015 Fiesta with the Sport Package and gave us the price, it was hard to walk away from. We did leave the dealership and went elsewhere, but couldn't find the selection and price to match. We returned to AutoNation Ford South, they threw in the window tint and honored the military discount, the car had 7 miles on it, just perfect for a 16 year old looking to go to college in a couple of years. We had a very pleasant experience buying this car, and it didn't take all day to get the process complete. As I said before we weren't looking to buy a car that day we just wanted to look and see what was available. My daughter is very satisfied with her car and all the blue tooth capabilities. My dad would have wrote this but he doesn't own a computer nor does he want one, he doesn't even own a cell phone, or an ATM card. He is very much old school and knows a good deal when one is offered to him. Thanks, Brett...

Justin

29 de jul. de 2014

They beat the first dealership I went to by $500! I got the best price here. I received excellent service here. I will shop here first next time I buy a car. Thanks!

DREAM TRUCK

28 de jul. de 2014

FOUND MY TRUCK ON LINE AND CALLED IMMEDIATLEY. SPOKE WITH MARY MONROE. SHE TOOK CARE OF ME FROM START TO FINISH. SHOWED UP TO PICK UP THE TRUCK. AND SHE DROPPED WHAT SHE WAS DOING TO TAKE ME ON A TEST DRIVE. TRUCK WAS EVERYTHIGN I EXPECTED PLUS MORE. SERVICE WAS AWESOME. ONLY DOWN SIDE WAS I SHOWED UP ON A BUSY SATURDAY AND HAD TO WAIT A BIT TO GET WITH THE FINANCE MANAGER. JUST THE LUCK OF THE DRAW. WILL DEFINITELY KEEPTHEM IN MIND FOR MY NEXT VEHICLE.

Masterdan3

25 de jul. de 2014

I bought 2014 Mustang GT for my wife, and the 2 sales men that waited on us went out of their way to find us what we wanted. One of the salesmen personally drove to Corpus Christi to bring our unit bake on his day off. The experience was so pleasant I went back the following week and bought an F150. Which they provided the same consistent service. Thanks to Darryl and Cliff Lopez that made it happen. Kudos to them. If you go by Autonation S Ft Worth ask for them. You won't regret it.

Sheila Kinsey

24 de jul. de 2014

Darryl Hopkins is a great sales person. Personable, knowledgeable and friendly. He knows the in's and out's of Ford cars and trucks & listens to you to get you in the vehicle that you will be happy with. I have a 2014 Fusion & am really enjoying the car. I told him my budget & he got me the car with in my limits. He didn't try to sell me something I didn't want. Go to Autonation at I20 & campus to see Darryl to get the car you will enjoy.

Rebecca M

23 de jul. de 2014

I found my vehicle online in Oklahoma. I hadn't been able to find the car or price I wanted in Oklahoma. I expanded my search and found EXACTLY what I was looking for and at the price I wanted to pay. I kept thinking this is to good to be true. After speaking with Arlene at Auto Nation Ford, I was surprised to know it was all true. Arlene was very helpful and patient with me explaining and sending me pictures to ensure all was correct. They even were able to beat the interest rate that I could get in Oklahoma! We drove the few hours to Texas and was in and out with my new vehicle within an hour. They had everything ready to go!! Will definitely be recommending them and going there first for my next vehicle.

Bicycle Bill

18 de jul. de 2014

About the only critical thing I could think of is the service lounge could stand better interior lighting & newspapers, magazines, & bottled water for the waiting customers. Otherwise service excellent & PROFESSIONALLY DONE. I work near the dealership, so it's handy.

Casey H

7 de jul. de 2014

I like most folks cringe at the thought of the new car buying process. The idea that I will have to spend an entire day at a dealership is enough to make me stay in an old vehicle way too long. Well, no fear of that here. My salesman, Randall Cook, streamlined this process with me where most of everything was done via email during my work day. I showed up, had my trade in evaluated, came back the next day and was out of there in about an hour with my new vehicle. The finance department had all my paperwork waiting on me and Sam got me through it quickly. Thank you AutoNation! Casey

Kathy F

2 de jul. de 2014

Best experience buying a car I've ever had! I have also taken my car in for service at this location and they are always courteous and efficient.

Ashleigh

17 de jun. de 2014

went in cause the car I had was on its last leg when I went in I was greeted by Stevie and she got right on to helping me out we test drove 2 cars and I loved the escape so we went in and she got me approved in less then a hour it was fast and easy with a great price on the car as well as with my trade in!!!! My kids and I love the new car and I'm happy with my decision and how helpful Stevie and the staff was with helping me out I would recommend anyone to go to that dealership and getting a car they have a great selection and the staff is very helpful and not pushy like most dealerships

Louis Round Rock

4 de jun. de 2014

This is the most amazing dealership I have ever purchased a vehicle from! Everyone worked together to make sure I was satisfied with the purchase of my 2011 F150 Supercab 4x4. Ward Plumley was my salesman and he is absolutely wonderful! He refused to give up until I had the keys to my new truck in hand. Mr. Plumley continues to follow up with me to make sure I am satisfied with every detail of my new truck and is always ready to answer any questions I may have.

Kevin D

4 de jun. de 2014

I had been shopping for a 2014 F250 for a couple of weeks and just could not get a dealer to give me the price I wanted to pay for the new truck AND give me a fair value on my trade. I had pretty much decided I was going to just keep my F150 and try again next year, but i found a truck like I wanted at AutoNation south Fort Worth and decided to give it one more shot. I'm glad I did because Arlene Kress took very good care of me and the dealership was able to put together a deal that worked. I buy a lot of vehicles, at least one new car or truck per year, so I have run the gamut from great dealers to those I will never do business with again. I'm happy to say that I will absolutely let Arlene and AutoNation South Fort Worth try to earn my business again in the future.

M & D Lankford

21 de feb. de 2014

Ask for Mary Monroe. She will stay with you from start to finish. Very knowledgable and willing to work with you to get the Vehicle that you want. She has a wonderful sense of humor and makes your experience a great one. Sam in Finance did a good job. Thanks to Don Bailey as well. The selection of Cars, Trucks and Fleet trucks is excellent.

Melina Britt

25 de ene. de 2014

They are the best to deal with. Randal is very professional and helpful. I'm very satified with the deal I got. Now I'm loving every second of my 2010 Infiniti ex35. I bought it used with only 26914 mileage on it. It looks very new and it still has the smell of a new car. Long ride from Houma Louisiana to Forthworth Texas but it's all worth it. They are the BEST. Thanks Randall for my new baby. This vehicle is so smooth and very responsive.

Leo, unexpectedly satisfied

16 de ene. de 2014

I recently purchased a 2009 Pontiac Vibe from this dealer. It was a positive experience. All the staff I encountered were pleasant. The lady I purchased from, Mary Monroe was helpful, informative and straightforward. She provided a packet that contained the Carfax and a chronological list of service to the car since it had been in the dealer's possession. Because I drove alone to the dealership, she drove the car to my home for me, so I wouldn't have to get a friend to drive me back. Since the car had some factory recall issues, she made an appointment with a GMC dealership to handle them for me. I did not feel pressured to buy as I had at other dealerships.

Jamie

8 de ene. de 2014

I spoke to this dealership online only and they were very nice and responsive.

Mowens

27 de dic. de 2013

I have not had to buy a vehicle in over 8 years. The 07 Dodge Dakota I looked at was the first vehicle I looked at. It had not even been washed. I was happy with it dirty and even happier when it was cleaned up. I spent minimum time, no haggling, got new premium tires, new windshield, and front end alignment. Great Job Randal Cook! Mark Owens

Rosetta aka Impala Fan

7 de dic. de 2013

Allison an Tonya were very helpful when I purchased my car at Autonation on Campus Drive in Fort Worth Texas, even though I was financed by a third party they still went out there way to make me happy. I feel so blessed an happy i got an almost new car low miles an whomever had this Impala kept it in tiptop shape an was on point with the care of oil changes at dealership only. Autonation your company is the best, what an early Christmas gift to myself.

Mr. & Mrs. Brown

20 de nov. de 2013

Hello, Back in October, my husband and I received a call that a vehicle was ready for pick up. While retrieving the message we knew this call was made in an error, due to both of us having two vehicles. So due to the call, we decided to go take a look at the inventory. While driving up there, we decided to give AutoNation a call back to make sure the call was placed in error. Due to the call, we spoke with a lady, by the name of Mrs. Mary Monroe. Once we arrived at AutoNation dealership, we were greeted by Mary Monroe, who made us feel so comfortable during the visit. Mary decided to show us around the dealership and guide us through the available cars there. While walking around on the car lot, my husband and I just decided we were going there to just browse. Upon browsing the dealership, we were interested in two vehicles there. First it was the Dodge Challenger and next was the Mercedes Benz. I must say this was the best shopping experience ever. Mary did a wonderful job. She was very helpful, informative, courteous, and answer every question of ours patiently. Any questions we had Mary was very responsive with an answer. I want to say thank you Mary, for your assistance you gave us in purchasing our vehicle. I can say that I am greatly satisfied with our Dodge Challenger we purchase from your company. Thank you! Sincerely yours, Mr. & Mrs. Brown

Jan L. Satisfied customer

17 de nov. de 2013

My daughter and I went to AutoNation to purchase a used Dodge Caravan she had found by researching online. The sales and service staff treated us with respect and guided us through each step of the purchase. The vehicle was just as good as it was presented. Everyone we can in contact with was extremely courteous and helpful. That purchase went so well that I purchased a Ford Escape on the same day. Both transactions were handled in a professional manner with much kindness and consideration. Thank you to all the staff we dealt with. I have already recommended this dealership and specifically our sales person to two of my friends.

Annette Speck

14 de nov. de 2013

Thank you so much for making the car shopping process so easy and friendly. Randall Cook you are the best!!

VSHj3578

29 de oct. de 2013

After weeks of doing on line research on what car to purchase. I made contact through e mail to several dealerships looking at various cars in my price range. All responded but Randall came across the most sincere in wanting to help me find the right car for me. He treated me with respect and kindness and even took the time to educate me when I had questions. I was made to feel welcome and had confidence in my being at Auto Nation Ford off 5300 Campus Dr. The location was easy to find which was a plus since I am new to the Ft Worth area. The internet manager Steve was just as supportive and they worked diligently to find the right car for me. From the time I met them both I was treated as if I were their only customer. Within three days they found the perfect car for me and within my price range. I would not only highly recommend them but I can honestly same these are fair, honest people and I have come to trust them. The proof is in the facts. My car is perfect for me. And due to Randall's insight in his search for a car for me. I was matched with the right car. These guys let me know they are there to serve me and were fair in their dealings with me. What a refreshing experience in buying a car. No game playing they were upfront and honest from the beginning. I would highly recommend this dealership!

Marilyn

15 de oct. de 2013

We just purchased a 2014 Explorer Sport from this dealership. The sales person, Ally Basham did a wonderful job ordering exactly which options we wanted, and in assisting us when we came to make the trade-in and purchase. This is a great dealership that is willing to work with their customers.

Karen

10 de oct. de 2013

Our family wouldn't dream of buying anywhere else. We can't say enough good things about Buyer Mark Petrie and Sales Rep Ward Plumley. We've bought pickups, new and used cars from Bankston/AutoNation. They're simply the best! They don't play games, they actually care about finding the customer the best vehicle at the best price. I love my new Mustang!

Steve O

7 de oct. de 2013

Randall Cook made buying this truck so easy. From to moment I called and told him exactly what I was looking for to the time I picked up the truck he made it an enjoyable experience. Hats off to all the people at AutoNation Ford I got the truck I was looking for at a great price and the people there were all Great. First Ford in a long time and I love it.

coolman

4 de oct. de 2013

Doug Ball was our salesman and was excellent. He was patient and listened to us and gave us a great deal on a new 2013 F150 XLT truck. There was no haggling because with discount and rebates we got 13,500 off the sticker price. Tanya in finance was great too. Overall, the buying experience was great. I'm a chevy man usually, but this deal was too good to pass up and i'm not married to any brand.

Matt Flanery

24 de sep. de 2013

I looked all over Texas for someone that could get me two Ford Raptors and I am so thankful that I finally found Allison Basham at Autonation. She did a great job and even put up with my constant stream of emails wanting to know the status of my orders! I drove all the way from Tyler to buy these trucks and I am glad I did. Allison is the best. Matt Flanery

alex rosales

17 de sep. de 2013

Chad he sales man you want. Pick a car sign paper work Drive off with a new car

Mdoyle

28 de ago. de 2013

Spoke with Randall via email and text multiple times regarding 3 different autos. Very responsive without being overbearing - simply provided data and helpful suggestions when reviewing information about the autos and buying process. He held the first auto we looked at for 2 days so that I could come out from Frisco. Although we ended up purchasing a truck at another dealership, I almost purchased a car from him simply because of the excellent customer service we received. Would definitely recommend a visit to this dealership.

LizFTW

2 de jul. de 2013

Nice friendly people, everyone is ready to help, clean facility, no time wasted. I have never been in and out of a dealership (4 hrs tops) so fast. I even look forward to going back there for my next vehicle.

Kenny Hooberry

26 de may. de 2013

About a week ago we purchased a 2013 F-150 STX for my wife. She is a Texas truck girl. We had a wonderful buying experience. Randall Cook was our salesman and now a friend. Well, my old 2003 F-150 was starting to need some money put in it, so yesterday we went back to see if Randall could help us. I now am a proud owner of a new F-150 STX also. We did our homework before going to Auto Nation and found out that nobody can really compete with them. Larry, Randall, Tonya are the greatest. They are very patience, understanding of your situation, and willing to help in anyway possible. They have called us numerous times just to see if we are still satisfied. I am 64 years old and have purchased many vehicles in my time, but Auto Nation will always be my go to guys. You are not just a number or costumer, they really care. They still believe in honestly, respect, and courtesy. If you are even considering a new vehicle, you need to check out Auto Nation and ask for Randall Cook. All the people there are great, but Randall and I hit it off because I am retired military and Randall was an Army Ranger. Do yourself a favor and go to Auto Nation before you buy anything. They really do go above & beyond.

Frankv281

19 de may. de 2013

Overall, the buying experience was very quick and pleasant! Salesman(Doug Ball) kept in constant communication with me and was happy to find car still available!

Kathy Hooberry

19 de may. de 2013

My husband and I bought a Ford F-150 4DR STX. We absolutely love it! We are from Weatherford and have bought several trucks from different dealerships, but this one was THE BEST! Our Salesman Randall Cook, Randall's boss Larry and Tanya all went above and beyond in customer service. We will definitely be back to buy another truck from Randall and will absolutely recommend this dealership and Randall to all our friends!!!!

Andrew johnson

23 de abr. de 2013

I found my new F-150 FX2 on AutoNation.com. I live in Hollywood Florida, and I called and got in contact with Randy Dewees. Randy made the whole process seem easy and stayed in constant communication with me. I NEVER had a problem getting a hold of him, and he was very helpful and honest throughout the entire process. I would highly recommend him to anyone looking to buy a car from that dealership.

jadoechols

28 de mar. de 2013

Whole process took us 2 hours. From walking in the door, test drive, paperwork and back out the door with a brand new, 2013 ford focus!

Carmen Martinez

11 de mar. de 2013

I went into this dealership not really knowing what i wanted. I just figured i wanted something semi new, that was affordable and that i wouldnt get ripped off. I took my brother in with me because he always buys from this dealership and he knows all the jargon. We spoke with Randall and he was able to answer all my questions and break it down so that i could understand everything throughout the buying process and that way there wouldnt be any surprises. I love my new car to pieces! This couldnt have turned out any better! Randall was our salesman, he explained what my payments covered, what perks i had having bought a certified preowned ford vehicle and made himself fully available to ask any questions we had.

Kevin

5 de mar. de 2013

Overall experience was great. Very easy and no hassle. The salesman Randall Cook was the best I have dealt with in my 54 years of life. They will always get my business. Kevin/ Fort Worth

new explorer

13 de feb. de 2013

After speeking with Doug over the phone I decided to visit him in person. His service was phenominal, I would recomend him to anyone! The whole process took about 4 hours.

Smitty's

13 de feb. de 2013

Located the truck I was interested in on the Internet and called to talk with someone about it. I was connected to Randy Dewees. We spoke briefly on the phone and arranged a time for me to meet him. I live more the 40 miles from the dealership so he first checked the status of the truck to ensure it was still available. It was parked right up front when I arrived. He allowed my wife and I to look at it and test drive it without being pushy or aggressive. He let us move at our own pace. When we went inside to start paperwork we informed him we already had financing. He worked very diligently to expedite our way through the process. Even going above and beyond. Our bank had closed and we were unable to contact them to let them know the dealership didn't receive the last fax they needed to complete the deal. Randy made sure that since we had proof of the financing that we still left that day in our new truck. This was on a Saturday. On Monday afternoon about an hour before I told him we would be back I called the bank and explained what happened and they faxed the needed paper work. A few moments later Randy called me inform me that the fax arrived and the final papers we need to sign will be ready when we get there. From the moment we walked in on Monday until we left completely done was 25 minutes. I have bought many vehicles in my time but this was definitely the quickest most pleasant experience yet. Thank you Randy and we will be back for our next vehicle too.

DodgeFan

4 de dic. de 2012

Great service and the salesman was very nice. He didn't seem pushy at all. I would definitely return in the future if I need another car.

___LT

6 de ago. de 2012

This was our 3rd truck bought from Randy D. at this dealership, and the customer service has always been great. Thanks again Bankston Ft. Worth and keep up the good work. LT

Lucky 13

2 de jul. de 2012

After I found a 2006 Chevy Tahoe at Bankston Ford on CARS.com, my husband contacted Randy Dewees and set up an appointment. Our experience with Randy was amazing. The Tahoe was exactly as described and the assistance by EVERYONE at the Dealership was exceptional. When I need another vehicle, I'll check with Randy & Bankston Ford first!

Car Shopper

25 de jun. de 2012

A nice experice for buying a car. Got a fair price for the car. The finance department needs to work on following thur on promises made.

Copperhead

28 de may. de 2012

I tried to find a vehicle all over Texas in a certain color and nobody was willing or able to get me what I was looking for. Bankston Ford not only had what I was looking for but went out of their way to make sure I was taken care of. Randy Dewees puts all stereotypes about car salesman to rest, I had a great overall experience!

mmccallum

20 de abr. de 2012

This was the best car buying experience I have ever had. Eric Victor was a great sales person to deal with and worked very had to find me the exact Mustang convertible I was looking for. The finance guy Sam Ramadan was very easy to work with, I felt no pressure. The manager Don Bailey was also involved to make sure I left the dealership a happy customer. Everyone was very professional and a pleasure to work with. I LOVE my new car. I know I got an awesome deal and I would recommend them. I have never had such an easy car buying experience before.

KB-COBRA

24 de dic. de 2011

I have need been to a dealer ship in which you ARE NOT pushed into buying a vehicle you don't want. I went in and told them specifically what I was looking and they did not hesitate to find it. Most other dealers would say they have something "similar" which is usually more expensive than what you are looking for. Not these guys, they understand that it's hard during these times and offer you nothing but the best service! I highly recommend this dealer to anybody looking to buy a new ford!

PaulD

10 de dic. de 2011

I was alerted to Cadillac CTS at Bankston via Cars.com. The dealer contacted me, we set up an appointment and I was driving my new CTS that day. Great experience.

bpcar

17 de nov. de 2011

Allison was very patient and I didn't feel pressured at any time. After some negotiating, she gave me the best price out of 6-8 Ford dealers. She committed to the price in writing and there were no surprises. Dealing with her was a very pleasant experience! It was a welcomed change compared to some of the other Ford dealerships I dealt with. Even after multiple emails and phone calls over several weeks, she was as polite as the first time I spoke with her. She took the time to see if there were other rebates I qualified for that others had missed (there were). I had my car choices narrowed down to two - a Mustang and another car. The only reason I didn't buy from her is that I picked the other car (a brand Bankston doesn't sell). I have nothing but good things to say about Allison. When I decide to replace my Ford truck, she's the one I'm calling first. I felt like she wanted me to be happy, even though I didn't buy from her.

Nickname

5 de nov. de 2011

Internet shopping was a easy, price was right with no suprises! The vechicle was clean and matched the ad completely.