CHARLES E. KENNEDY

21 de oct. de 2015

I HAVE ALWAYS HAD A GREAT EXPERIANCE AT AUTONATINS FORD. I HAVE ACTUALLY BEEN A CUSTURMER SINCE 1978.

Michael Holmes

12 de ago. de 2015

Went in to have Ford Focus serviced and ended up trading for a Ford Fusion. Love the new car.

BrittanyS

5 de ago. de 2015

I recently purchased a 2015 mustang and I could not be happier with this car. The following people made the process very easy and rewarding. Lauren, sales rep., Brad, general manager, and Bobby, the finance manager.

Johnny Grimes

4 de ago. de 2015

I feel this is the best ran dealership anywhere. I drive from Birmingham to buy my truck because of the staff Joey Hobson has trained to treat costumers with the highest respect.

Johnny Grimes

31 de jul. de 2015

We drive from Birmingham to Panama City to buy our trucks because of the great care Joey Hobson and his staff shows us. We wouldn't buy from ANYONE else.

Sidney

27 de jul. de 2015

The worst experience I have ever had with a dealership in my life. I could not even get a quote on my car and when I had the oil changed now I cant even keep it running it just shuts off and they charged me for parts they say they changed but did not and let some animal sleep on and scratch it and the hair is still all over it. I will never return.

JUST mIKE

8 de jul. de 2015

Bought because of quality of service. Not disappointed.

stanley pattillo

16 de jun. de 2015

it was a very good dealership lauren was a very good sale person would recommend her to my friends to deal with

DanFS

15 de jun. de 2015

I have Always" been treated right at Autonation! Great dealership!

JamieD

26 de may. de 2015

Scott Hess was awesome! I had a great day buying the car I wanted and made a new friend!

Tyler Rapien

9 de abr. de 2015

I was visiting in town, from Cincinnati, Ohio, and I really was thankful that yall were there. I had trouble with my AC and a recall on my 2012 Ford Focus transmission. I'm only 17, and Dawn was helping me every step of the way. She literally made me feel comfortable, and at ease. You guys also fixed my car, in a small window of time, which I really appreciate. Dawn in the Service department is awesome, and would definitely tell my friends to come here(if I lived here). Thanks Dawn and Ford for a great experience.

Bearcatsfan2316

8 de abr. de 2015

I was visiting in town, from Cincinnati, Ohio, and I really was thankful that yall were there. I had trouble with my AC and a recall on my 2012 Ford Focus transmission. I'm only 17, and Dawn was helping me every step of the way. She literally made me feel comfortable, and at ease. You guys also fixed my car, in a small window of time, which I really appreciate. Dawn in the Service department is awesome, and would definitely tell my friends to come here(if I lived here). Thanks Dawn and Ford for a great experience.

Rhonda

14 de mar. de 2015

Was tremendous in getting me financed with the perfect car for me.

Oliviasmom

12 de mar. de 2015

They made my purchase very easy! I had to have paperwork sent out of state and everything was handled with ease and made it all very simple for me. Car came with a great warranty and I would definitely do business with them again.

CR Franks

6 de mar. de 2015

Willy was very helpful investigating warranty options concerning repairs and temporary transportation. He helped make my experience less traumatic and left a positive impression of Auto Nation and it's staff..... Thanks

Jimmy

5 de mar. de 2015

Enjoyable experience. I'd use the dealership again.

Danny McDonald

5 de mar. de 2015

Recommended.....Nicholas Martin was a pleasure to work with. I have never leased a vehicle before, and he helped me make a decision with informative and no-pressure information. He put up with me for 2 days and has been prompt in returning my nagging phone calls, lol. I ended up leasing a 2015 Ford Explorer and my wife and I LOVE the vehicle!

David McSpadden, church bus driver

27 de feb. de 2015

Had to downgrade your facilities category. That coffee was old and dissolved my spoon due to strength....... :-)

Debbie

25 de feb. de 2015

I recently bought a 2015 Ford Fiesta. My sales representative, Nicholas Martin, and the rest of the AutoNation team were great.

Atilano Bonilla

18 de feb. de 2015

No high pressure tactics, excellent customer service. Special thanks to Michael Burch for accommodating all our needs.

dadster

17 de feb. de 2015

Recommended - I was very happy with Autonation. I found the sales rep easy to work with and the buying process was painless. No pressure and I feel I got a good deal and never felt they were pushing me to buy any extras.

CC

17 de feb. de 2015

These are Awesome folks to work with. Easy pressure free experience.

Jerald Casey

12 de feb. de 2015

The salesman was very knowledgable and courteous in answering my questions. I enjoyed not being pressured in any way. I feel that I was given a much better deal than other dealerships had offered my, also a fair price for my trade-in.

Ellen S

10 de feb. de 2015

The experience at Autonation was a pleasant one. The wait was not long and went by fast. The snacks and drinks were a nice touch. My questions were answered quickly. They are an exceptional group of employees, that serve with great customer service. All my issues were handled like I was a VIP. Thank you for making me smile when I drove off the lot.

Alexis

10 de feb. de 2015

I had a very good experience purchasing a car from here! My salesman Roger was excellent to work with he made the whole process very simple I love my new car and I would definitely recommend AutoNation Ford to anyone looking to buy a car!

mccoywe

4 de feb. de 2015

Scott Hullet and the entire sales team were great! No hassle and amazing service! Will recommend Auto Nation to everybody!

David Ryder

3 de feb. de 2015

The staff at Auto Nation were fantastic.... they made our experience so seamless. I don't like shopping for cars or trucks but with the help of the staff Michael Burch, Joey Hobson and Bobby Burch we left feeling so comfortable with our decision.We will recommend Auto Nation Panama City to our friends and family.

David Wingler

3 de feb. de 2015

Our experience was great and will return in the future...........

MaryJane4rubyred

28 de ene. de 2015

Thankful to both C.R. And Vince for the experience.It's was all worth it.Having a blast with our new F150 truck.Appreciate your time on making sure everything is taken care of , not only during the buying process but even after .You have been always available to answer our questions.Again,grateful for the Awesome people for the Awesome experience.!!Autonation Ford of Panama City..

LIsa Womack

28 de ene. de 2015

I bought my Ford Fusion from this dealership and the experience was hassle free! Mike Wood was very personable and answered all of our questions and addressed our concerns without ever coming across as pushy. I would definitely recommend this dealership to anyone who is looking for a new car!

Curtis Brumage

23 de ene. de 2015

Easy to work with. I told them what I was looking for and they showed me a couple vehicles. Got prices on two trucks. No hassle over price. Picked the one I wanted and was done. No hassle.

Mr. Carmelo M Bascetta

20 de ene. de 2015

Mr. Roger Sutherland made the purchasing of this vehicle very comfortable. He was not pushy and listened to what we were looking for and matching us up the a variety of vehicle to suit our needs and budget. This is our 3rd Ford F150 and Mr. Sut6herland provided us copies of all the pertinent documents to demonstrate the vehicle we were purchasing was a Quality Certified Pre=Owned vehicle.

David Thompson

20 de ene. de 2015

I was looking for a nice sedan for my son to drive at college. Auto Nation in Panama City had the perfect car. Thanks

Suz.

14 de ene. de 2015

It was well past time to get the ex's name off my car title, and the only way I could get it done without him being involved was to trade that old car in. C.R. Rish at Auto Nation Ford understood my dilemma and came to my rescue. Not only did he make the car buying process quick and easy, he didn't treat me - a single female - like an idiot who didn't know anything about cars. He was up front with me in the whole process and got into the fun of it all instead of making it a boring, dry ordeal. I couldn't be happier with the new ride either and the free tank of gas C.R. filled her up with. If you're looking for a car salesman who'll do right by you go to Auto Nation Ford in Panama City FL. Ask for C.R., and tell him Suz. Sent you. :)

Deborah Huckeba

8 de ene. de 2015

Danny, our salesman was very helpful, friendly and professional.

Paul

2 de ene. de 2015

First time buying a car - I felt very comfortable, not pressured at any point. My salesperson, C.R., was very nice and helpful. The buying process was easy.

Casey Lee

31 de dic. de 2014

I would like to personally thank Scott for working with me on the purchase of my wife's new FORD EDGEShe loves it, Scott did not pressure me but he did expalin everything in detail to me providing me all the information on the vehicle and answering all my questions Scott allowed me to make a decision after providing me top notch customer service regarding the EDGEMy family and I will come back based on this very professional and caring service we receivedThank you again

Kate Raikovska

5 de dic. de 2014

This probably was the easiest process I've gone through. Buying a car when you are pressed for time is stressful and my rep was very helpful and everything was finalized in just a few hrs. Great service, good selection, I would definitely recommend AutoNation Ford PC to anyone who's interested.

mike.ecda

4 de dic. de 2014

On November 1, 2014 my wife and I bought a Used 2008 VW Eos. I was sold to us by Calvin R. We purchased the car for high average retail price as it was clean and certified by Ford (160 point inspection) with a six week warranty. After driving the car over the weekend we returned it to have a stereo speaker repaired / replaced. This took them a week to complete and we received the car back for the following weekend. We drove it home and to one function over the weekend and returned it to the dealership with the following problems:-The retractable top is disrupted during the retraction process. The driver side interior pillar trim is binding with part of the top assembly causing the retraction to stop in mid function. (Witnessed by the salesman when the car was picked up after the first repair.)-The driver side rear window is binding with the same interior trim mentioned above causing it to malfunction during operation. This is not limited to the retraction process as it will malfunction during standard operation of the window. (Also witnessed by salesman after first repair)-The multi-zone climate control system is malfunctioning. When in cooling mode with the air conditioner on, the driver side outside upper vent is blowing heat. (From the heater, not just outside air) All other vents are discharging cold refrigerated air.-There is a significant fluid leak coming from the passenger side front part of the engine. (by the wheel) Assuming transmission fluid as it is red in color but I am not sure. Overnight Thursday, a puddle of approximately 12" in diameter formed.It took four weeks more before our car was returned, dirty, with low air pressures and less a quarter a tank of gas. We were told that they were "doing us a favor". Really!? When I ask for the six week warranty to be adjusted to the date we finally received the car we were told no. Our six week warranty is now down to a week and we have driven the car less than 150 mikes. THANK YOU FOR YOUR generous FAVORS. Meanwhile we paid both a month of note and insurance on a car that we had not been in possession. We will never buy a car from this dealership again!

Karlo

4 de dic. de 2014

Excellent experience and timely service even on Saturday!Thank you,Karlo

Jstrickland

3 de dic. de 2014

I really pleased with the service and the way I was treated I will be back again to buy from them again

wcharlow

2 de dic. de 2014

I came into the dealership in late spring and wanted a F150 with a 5.4L engine but it was not available. Mike recommended the 3.5L Ecoboost engine but wasn't happy with the engine and left. I came back in September and purchased a new F150 4x4 with the Ecoboost V6. As of this date, everything Mike said about the Ecoboost V6 was true and correct, much to my shugrin. He is a true professional and I would recommend anyone looking for a The sales process is new or used vehicle to ask for him. The sales process was very easy and swift. ~ WC Harlow

Tiffany

19 de nov. de 2014

Great customer service. Nice and friendly salesperson. Listened to what we wanted. Definitely will do business there again.

Steve

14 de nov. de 2014

Outstanding buying experience , Autonation Panama City is great. The next time I will be in the market I will be calling C R Rish again., I am already a repeat customer.,

Nwdnanny

5 de nov. de 2014

Nothing but good things to say about this dealership. Very helpful with my purchase and a pleasure to work with. Thanks so much for everything.

finally

28 de oct. de 2014

Great buying experience. Fast and smooth. Very helpful staff.

ron

23 de oct. de 2014

Excellent experience. Fair to deal with and competitive price. Our salesman, Nick, was knowledgeable and friendly. We highly recommend this dealer.

Fred

21 de oct. de 2014

Calvin Rigby, our salesman, is one of the finest individuals you could meet. The whole car trading experience was the best my wife and I have experienced in our 45 years of buying vehicles. Highly recommend this dealership.

Greg Loper

15 de oct. de 2014

Auto nation in pc, fl. Honest,low pressure salesman was a joy to work with. He helped me secure the best financing ever, very pleased..will get my future business!!!

ckennedy

14 de oct. de 2014

The service I receive at AutoNations is always been great. I have been doing business there for almost 40 years and never had a problem.

gator72

14 de oct. de 2014

First off let me say I research everything before I make a major purchase, from the item to the person I intend to see when the time comes to buy the product. This was one of the few times I walked into an establishment without a particular salesman in mind. My husband arrived first in the trade-in & much to my chagrin wearing a very weathered work shirt. Nick greeted him & immediately upon seeing the branding on my husband's shirt told him about Rock Tenn's partnership with Ford & the incentive offer that was afforded to their employees. Astoundingly, things only got easier from there. True Pricing makes negotiating all but a thing of the past. Nick spent exactly the amount of attention on us while we were on the lot that I appreciate; privacy to look & chat but still checking in often enough to answer questions. After a test drive, Nick worked diligently on the paperwork & gently convinced us to try to apply for Ford financing even though we had already walked in with outside financing. That push got our interest rate from 5.4% to 0.0%!! We could not have asked for a better salesman; attentive, not pushy, detail oriented, knowledgeable of the product(s), genuine & friendly. I am thrilled with my Fusion! I could not be happier with our experience at Auto Nation Ford (Panama City) & I am ecstatic that I now have a go-to salesman at our Ford dealership. Support your local businesses & go see Nick! It'll be the best car buying experience you've ever had.

Billy

8 de oct. de 2014

I have bought several vehicles from various dealers around the U.S. over the past 34 years. My most recent experience with Auto Nation Ford Dealership in Panama City was the best of them all! Fantastic customer service, an extremely knowledgeable staff, professional and friendly sales personnel, world class facilities, and a great selection of vehicles made for an perfect car shopping experience. I will definitely purchase from them again! If you are in the market for a new vehicle at a fair price and like great service, I highly recommend this dealership!

charles.d.melvin

7 de oct. de 2014

The experience at AutoNations Panama City was great, everyone was very nice, the price was right, everything was handled very quickly, the salesperson was very informative, answered all questions, and very respectful. All the things that will make me a come back customer. Hopefully this will be forwarded to the management for them to review.

Sheryl D.

24 de sep. de 2014

I found my car on line and contacted the dealer. My salesman Vince got right back to me and provided me with all of the information I needed to make my decision. I love my new mustang convertible. Vince took me through the whole car showing me the features and how everything worked. He made the buying process simple and kept in touch with me all the way as I lived 3 hours away from the dealership. I couldn't have been happier.

Mary S. Rome,Ga

19 de sep. de 2014

I lost my keys while on vacation. Traci at AutoNation Ford in Panama City,Fl. Was very helpful and made arrangements for the tow truck. It made me feel more at ease since I was so far away from home. Everyone was very nice. Thank you

AFMech31042

3 de sep. de 2014

Had a great salesman, low pressure and they work for you, the buyer. Autonation is focused on you the customer, and are patient and work for the vehicle you want. I highly recommend them!!

Sheryl Woodcock

28 de ago. de 2014

It was so refreshing after a long morning at another dealership to come to AutoNation and find a rep that was friendly and willing to help us find the vehicle that we wanted. Nick spent hours with us helping us to arrive at a sale we all could agree upon. Kudos to AutoNation for hiring such excellent personnel. Even the credit guy (and I apologize that I can't remember his name) was excellent in getting us the best interest rate and was very personable himself. We ended up with the most beautiful 2014 FX4 Sport Vehicle. My husband's dream vehicle. Again so grateful for all of the good people at AutoNation and thankful for the phone calls afterwards, it sure makes us feel like AutoNation appreciates our business.

Bamabaglady

27 de ago. de 2014

I have never dealt with a more pleasant salesman as C.R. Rish. I told him what I needed and he found me the perfect car for my needs. He made the purchase such an easy and stress free experience. I love the car and got a great deal.

Beth

19 de ago. de 2014

Very nice people to deal with and the facility was nice, neat and clean. The only I would recommend is to have back up people that can do the financial paperwork so there would not be a long waiting period. Other than that the experience was very good. thanks for your help and I love my truck!!

Vicki Peden

19 de ago. de 2014

I had a good experence buying my 4th Corvette. C. R. Rish was very professional. I was visiting Panama City FL and stumbled upon the car I had been searching for.

Lisa

15 de ago. de 2014

AutoNation is one of the few dealers in North Florida to carry the C-Max Energi model. They have a great inventory of them and Mike Wood was easy to work with. He showed us all the "bells and whistles". We will definitely keep AutoNation in mind when we need a new car. We love our plug-in hybrid.

Curtis Pitts

14 de ago. de 2014

I recently bought a 2014 mustang GT from the guys at AutoNation Ford. I have to say it was one of the easiest experiences I could have hoped for. I've bought a lot of new cars over the years, but this was the first time I hadn't bought one locally. I had tried to deal with the local dealership and they were giving me a pretty elaborate run around. I contacted AutoNation and they handled everything over email, texts and phone calls. The first time I stepped on the lot was to sign the papers for my new car. I couldn't have asked for a better sales team. Mike Wood and his Sales Manager were incredibly helpful and trusting. I know it takes some guts to deal with a person over email, especially when you have to trade another dealer for the car, but I really appreciate everything they did for me.

Don Hasty

6 de ago. de 2014

Jason Jeter was very professional and assisted me very courteously. All in all sales process was great. Great from online search to close of sale. Recommend Jason and the dealership

CGCWO (Carl)

5 de ago. de 2014

Purchased a 2014 Mustang, the Mustang I wanted would have been a special order and the fact I wanted the 2014 in late July early August made that impossible. Vince S. worked very hard to find the car I wanted, only 4 within the Auto Nation network south of Interstate 40. Vince was able to get one delivered to my local dealership within 24 hours of completing the transfer paperwork. As far as the actual purchase process was an excellent experience, no pressure, no hidden fees or added extras and they gave me a more than fair value for my trade-in.

Nancy

4 de ago. de 2014

I had my vehicle towed to their facility and was quoted a price of over $1,000 for repairs. I had my truck towed off their lot to another repair shop and they fixed it for $160.00. Check around before having your vehicle repaired by them. Don't be afraid to have your vehicle towed off their lot to be fixed somewhere else, the tow was only $30. Be aware of this place and check around with other repair shops.

JerryPC

29 de jul. de 2014

Great news! We found the car we wanted at AutoNation! Brad Bonewit was so helpful every step of the way and we are very happy! Thank you AutoNation!

Gary Whites

22 de jul. de 2014

For the last 15+ years Traci Black has always taken steps to ensure that my problems were always taken care of. Traci is a great person that you have working for your company. If I ever get back to have any work done on my auto I will ask fro Traci.

Steven B.

21 de jul. de 2014

Started out browsing at their used inventory. Had all intentions of buying new. Only took one day, due to the perfect staff and what was offered to me on a used F-150 XLT, 2013 year model. They all were professional and seemed to be interested in my needs/wants. Offered me things I would have not expected e.g. talk it home for the night and decide. There was no pressure nor was anyone pushy and non considerate. The salesman, Claud Rish was extremely knolodge able and if he did not know, he found someone that did know when I had questions on a high tech vehicle. Would buy there again!

Quique

9 de jul. de 2014

This is my fourth car from Automation since I came to Panama City.The service department is very professional .

Connie "Go Sharks!!!" Lamberson

6 de jul. de 2014

It took me a year to decide to purchase a new car, I looked at many makes and models ALWAYS coming back to the Ford Escape... I love that I had stopped in the Ford dealership in Panama City on several occasions and never ONCE was I hounded or pressured after a visit. The year of "looking" would always bring me right back around to the Ford Escape, and I couldn't be more pleased!!! Nick was a complete JOY to work with as was Brad. I would HIGHLY recommend Ford Auto Nation and Nick Martin to any of my friend or family looking to purchase a new car....I would also HIGHLY recommend the Ford Escape.... I AM IN LOVE with my new ride!!!!!!

Tom

3 de jul. de 2014

Butch, the service rep who took care of me, did everything he could to make sure I was a satisfied customer. Great service.

mel 34

2 de jul. de 2014

The service was good and fast the service writer was very nice and let us what all was going on. would buy from again.

Patricia "retired"

1 de jul. de 2014

This is the second time I have been to this dealership and although I did not buy my car from them, This dealership has shown courtesy and great attention to detail in servicing my car. Very pleasant Experience both times.

Amanda

1 de jul. de 2014

First time using this dealership but I have to say they were beyond my expectations. I have dealt with other competitors in town and PC Ford was way over and beyond my previous car buying experiences. They staff members were all willing to make me happy. They will do whatever they can to try and make you happy and get what you want if at all possible. I will be buying from this dealership again.

Darran

22 de jun. de 2014

I was on vacation in PCB. I discovered that my 05 SUV had a major transmission issue with two days left before my family and I had to leave to return to South Carolina. I called John M at autonation and he got my vehicle in quickly for a diagnostic and informed me of what had to be done. He was very professional and followed up with me on the progress of the repair. Thanks John and Autonation for the great service and professionalism.

Patti

18 de jun. de 2014

We never intended on buying the day we went to look. It was time to get a new car that was reliable. The sales staff treated us like family and worked to get us the be set deal. This is the 3rd new Ford we have bought so we are certain we will be back when it's time again.

DonPC

12 de jun. de 2014

Bought F-150 in October 2013 and have been pleased with everything. Service dept accepts vehicle at appointed time and does everything in a professional manner.

Kristen

10 de jun. de 2014

I would highly recommend purchasing an auto from Autonation. There was no pressure into buying an auto and they were willing to work with you. It was the easiest car buying experience I have ever had. We will be shopping here for our next auto purchase.

JDunkin

9 de jun. de 2014

Patty at AutoNation Panama City was a big help, she took me all over the dealership trying to find the right truck for me and in my price range. She never tried to show me what was out of my price range. I'm not an easy person to please but she never gave up till I was happy. Good job AutoNation.

tyler

4 de jun. de 2014

I would defiantly recommend automation Ford from my experience with them. I'm very pleased with my new car and everyone there was great and very helpful

Danny Herring

3 de jun. de 2014

Hi I love my new mustange the sale man Vince was helpful and informative great guy to buy from I highly recommend him

The Murphy Mom

2 de jun. de 2014

Sales rep, Patti, was very helpful talking about the different cars and options and patient with all my questions. I never felt any pressure or time constraint. I was there from 2:30 to the final completed signing of papers around 7:30 pm. That time flew by. Everything was explained and all questions were answered. Sales Manager, Brad Bonewit, was very patient and I never felt any "sales" pressure. My son, had recommended AutoNation due to his good experience with Brad for his two vehicles that he had purchased. I trusted that I would be treated the same and I was very happy with my purchase experience.

Teri Holcomb

27 de may. de 2014

Roger and Spencer are both great. When you go there ask for one of them. They will help you out in finding you a car. Love my car . Teri

Terry

24 de may. de 2014

I had a great experience with this company. Their sales people are knowledgeable, courteous, and friendly. they do not pressure you into buying a vehicle. the facilities are clean. I would highly recommend buying from them. I know when I need another vehicle I will be going to AutoNation first.

Sol Williams

22 de may. de 2014

Professional and courteous customer service with timely repairs, with a clean and well appointed waiting room.

Larry C

21 de may. de 2014

First visit but I will return. The service department was knowledgeable, thorough and efficient. Very comfortable waiting area and the free internet access was convenient.

Carl Smith

15 de may. de 2014

I'm always treated so well by my service advisor who provides me with recommended service and feedback from the multipoint inspection. It is a comfort to have folks looking out for your comfort and safety no matter if I take it in for an oil change or other service. When they hand me the keys, I know I've received professional service from people who really care.

Jonny13

26 de ene. de 2014

Spencer made the process easy, especially since I am deployed to Afghanistan and this was my wife's first car-buying experience. It was wonderful and painless! I will no doubt be back to purchase again.

Customer for Life

17 de ene. de 2014

Very infrequently does anyone have a truly rewarding experience with a car dealer. My humble opinion. I happened to see a vehicle (SVT Raptor) from the road and watched it for a long time. It wasn't selling but I wasn't in the market for a new car because I owned several older but well maintained cars. I also knew because it was a Raptor, I would never own such a wonderful and expensive truck. While riding around one day, my older son from Atlanta said, " Every time we pass this dealership, I see you rubber necking into the lot. What are you looking at in there?" I replied, "Just something I'll never have." He said, "Well let's go in there and look at it." So I showed it to him. While we were out there, Jason, a salesman, approached us and asked if he could help us out with anything. That began a process that led to me driving out of Autonation Ford with the most beautiful dream come true truck I have ever seen. Jason, I mentioned by name because of the type of man he proved himself to be. He worked very hard for many hours to help me get my new truck. His persistence and unyielding willingness to compromise and ensure my total satisfaction with every facet of the sale reflected so well on this dealer. It restored a level of faith in new car dealers that elevated them in my eyes forever. many if not most potential customers walk into a showroom completely overwhelmed, not just with the product itself but the actual magnitude of choices available. And this Raptor was indeed a major purchase. To this day, I have no regrets, no remorse and remain totally delighted with my new truck. I actually can't believe it's mine. Jason was the catalyst that designedand held this deal together. I am in his debt because of his efforts. Please keep him at the pinnacle of your list of employees to retain under all circumstances. Because of him, I intend to be a lifelong customer to your dealership. I also wanted to add one other name who helped me tremendously. That would be Bob in finance. His willingness to pull out the stops and assist me above and beyond the call that is his position restored a lot of confidence in me. You see, I had been a widower just a few weeks when I came in. Jason was totally understanding of my vulnerability and indecision. He relayed this to Bob who was equally in support of my situation. In closing, my life is better having been to your dealer because of people who truly care about their work, their company and their customers. Thank you, thank you, thank you. Kindest Regards, Randy Garmon

sandy wages

21 de dic. de 2013

Buying a vehicle can be aggrivating but not when u have Vince helping you out. He is the nicest, acknowlegable, get her done kind of salesman.

Ron McCranie

13 de dic. de 2013

William Harlow was very helpful and knowledgeable. No sales pressure; all the folks at AutoNation were friendly and low key. Well worth the drive from Tallahassee to PC.

Charlie Haas

6 de dic. de 2013

Traci Black at Autonation Panama City consistently takes care of business as my service writer for my Ford F-150. She makes sure all repairs are done correctly and she explains all items associated with my visit. Her efforts and the entire service departments efforts may cause me to replace my wife's car with a Ford in the near future. Outstanding, keep up the good work.

Robin and Richard

6 de dic. de 2013

We recently purchased a 2013 F-150 Platinum after considering vehicles at both Gary Smith Ford as well as Autonation. Ultimately, Autonations patience, flexibility and engagement inspired us to spend our money with them. The new Ford pickup is amazingly beautiful inside and out and the experience we had at every level of our buying experience was superb. The dealership has also done a great job of following up since our purchase to be certain we have everything we need. I would strongly advise anyone looking to purchase a new or used vehicle to consider this dealership. Brad and Mike make a great selling duo!

Melissa

4 de nov. de 2013

I had a great buying experience at Auto Nation in Panama City. Dustan was great and explained everything from start to finish.

by Raymond W

3 de nov. de 2013

I went to AutoNation Ford Panama City looking for a new F-150. I had assisted my mother-in-law in her search for a new Ford and found this dealership really easy to work with. Andrew, our salesman, was a delight to deal with. He was courteous and friendly. All the staff treated us very well. I would definitely recommend this dealership to anyone looking for a vehicle, and will return to them when I need a new vehicle. They take their time to walk you through the buying process, so you never feel like you are being rushed or pushed to make a decision. Thanks for an excellent experience!

Monica

28 de oct. de 2013

Brad was outstanding! He made my car buying experience painless. I haven't bought a new car in over 7 years and my last sales experience wasn't a good one, so I was kind of skeptical as to how this experience would be and I have to say Brad made it a good one. He is the best salesman I have ever dealt with...he went above and beyond. Everyone I spoke to at Ford Panama City was very nice. I am really enjoying my 2014 Ford Explorer. I plan to continue doing business with Ford in Panama City with my auto needs.

Nannette

26 de oct. de 2013

I recently purchased a 2006 Kia Sorento from Auto Nation. I had looked at a few other places , but was impressed with the fact that Auto nation really checked the car out and made sure everything was right with the car before putting it on the lot. I would highly recommend them. Thank you CR Rish for making this a great car buying experience. Thanks again!

Bruce Teagarden

23 de oct. de 2013

This was the 20th vehicle I have purchased since getting my driver's license and Mike Wood was by far the best salesman I have worked with. He had exceptional knowledge of the trucks that I was looking for and once we found one he did an outstanding job of showing me how the many accessories worked. I was about to purchase a Nissan Frontier prior to going to Auto Nation Ford of Panama City and he convinced me that the F150 was better in many areas. I will not hesitate in telling my friends to look up Mike when they go looking for a Ford.

Joe

3 de oct. de 2013

I stopped in Auto Nation to check out three F-150's that the representative (CR Rish) had notified me about. I had recently retired, we had two vehicles and only needed one, and I had never owned a Ford. It was thought before arriving that none of the three met our requirements for color. However, it was learned after arriving that an interior thought to be black was actually gray and after a few hours at the dealership we left with our replacement truck. We were extremely happy with the way the day went with CR Rish, who was very knowledgeable about their inventory, the truck itself, and what to expect in the future with the dealership. We are extremely pleased with the way we were treated from start to finish and pleased with the truck itself so far.

A. Usry

30 de sep. de 2013

Purchased a 2011 Pre-certified Ford Fusion. Sales person (Spencer) was outstanding. We visited 4 other lots and just found what we wanted at autonation. It was the right car with the right warranty. Having said that, we would not have purchased the car if the overall experience was pushy, stressful, or otherwise unnaceptable. Once we purchased the car a piece in the A/C went out and we had to take it back for service. The service experience was also outstanding. David in the service department provided outstanding service. We also take out 2005 F-150 truck into the same location for service and the experience is always outstanding. -- The facilities for the used car lot are OK but not very impressive.

Broncofan68

30 de sep. de 2013

I initially worked with the dealer through the web and email because of my work, etc. I got a great deal and scheduled an appointment to finally see and drive the car. After that, I decided to go ahead with the purchase - all the while never feeling pressured, etc - and met with some great folks working their areas. Everything was discussed and explained to the "t" so I completely understood what I was buying. All in all I was very please and drove out of there in a 2014 Mustang Roush RS!

Dan Henry

19 de sep. de 2013

I bought a 2011 Ford F150 XLT new from this Ford Auto Nation when I lived near Panama City, FL. I recently traded it to another Ford dealership in Georgia where I now live. I can not say enough about this dealership from the time Brad Bonowitch sold me the truck. I remember him calling me many times to make sure all was well. Bobby, the finance guy, is a trip and wonderful to work with, as was the service department and even the GM. I am 64 years old, so I have been through this process many many times in my life but this experience with this dealership was the most memorable in a very positive way. Everyone in this dealership smiles and greets you and is willing to help or find someone who can. I can't say enough about them!

sanblasdan

19 de sep. de 2013

I bought a 2011 F150 EXT 4WD new at this dealership when I lived near Panama City, FL and recently traded it for a Ford Fusion in Georgia where I now live. But, I must say I had the most exceptional experience at this dealership from the onset. The salesman Brad and the finance guy Bobby made the sale seamless and actually pleasurable. Brad called me many times to make sure all was well with the truck and Bobby helped me with not only the sale but extended warranty and and a service contract "after" the sale. The service department is top drawer and I always found everyone in the dealership friendly and helpful. And, to top it all off, after I moved and traded this vehicle I called Bobby about a little credit left on my extended warranty. He actually remembered me and was most helpful and friendly. Of all the many many vehicles I have bought in my lifetime, this experience with PC Auto Nation stands out most in my mind. These guys are really wonderful to work with.

New F-150 Owner

11 de ago. de 2013

I purchased a new F-150 yesterday from AutoNation Panama City. There was no sales pressure, the staff was great, military friendly, and the price was right. The sales staff stayed late after closing to ensure we were taken care of. The salesman, Vince (Army Vet), even took the time to explain every bell and whistle, had the car washed, sync'd our phones, and filled up the tank before we drove off the lot with our new truck. Top-notch!

Earl

2 de jul. de 2013

All I can say is (Everything they did couldn't have been any better) I really love the car and the service I received. When I want another one I know where to go.

Carlos Giovanetty

20 de jun. de 2013

I bought a 2013 Explorer I saw online from Mike Wood. Since I live 186 miles away, they took some of my information over the phone to expedite the process upon my arrival. The paperwork process was a snap and I know the process took less than 1 hour, including the appraisal of my trade-in. Since I was coming from afar, Mike and the crew stayed late to make sure we got the deal done after closing hours. I will definitely look here first when the time comes to replace my Mustang (Yes, even with the long drive).

Mustang Fans

19 de jun. de 2013

This is the first time we bought a car mainly online and the experience was fabulous. Great service from Brad Bonewit. The price was very competitive with everyone in the area, super service in financing, and we got exactly what we wanted in a no hassle and no pressure environment. We will certainly recommend others to AutoNation in Panama City, FL and the next time we are looking for a car that is where we will start!

Mustangfan60

10 de may. de 2013

I had a very pleasant buying experience with this dealer. A very courteous staff with very little pressure to buy. They answered all my questions and I left the dealership feeling I received the best deal possible. I enjoy my new Ford Mustange and I would hightly recommend them to my friends and family.

BP F-150

9 de may. de 2013

My experience with Cook Whitehead Ford was "top-notch" from the moment I walked onto the lot, until I drove off with my new F-150. The sales team spent valuable time helping me understand exactly what I was purchasing and reassured me that they would be there for me at anytime if I had any questions. I have no doubts that whenever it comes time for me to purchase another vehicle, I will come your way again. Best Regards, F-150 Owner

mrmorris

9 de may. de 2013

I cannot say enough about Spencer and Joey ! Believe me they went above and beyond to earn my business and give me the best deal I could get. I would rexommend Auro Nation Ford to anyone!!! I love my new Edge!!!!!

Kewelsteve

4 de may. de 2013

These guys were awful. My 2003 F-150 blew a head gasket, should have lasted a lot longer than 106,000 miles. They said that they wanted to earn my business for a new F-150. They didn't even try. If you want to buy only what is on the lot and pay MSRP to indifferent salespeople, this is the place. Do yourself a favor...go down the street to Panama City Toyota and buy a Tundra, and save yourself $15k; PC Toyota cares about their customers, CW Ford does not.

Philip Delgado

2 de may. de 2013

This was the best buying experience I have ever had. Thank you C.R. Rish me and my wife are very happy. Salesman and dealership where very friendly and helpful. Took very little time to do paperwork, no pressure. I would recommend this dealer to anyone. Ask for C.R Rish he is great

Sophia Lewis

21 de abr. de 2013

Cook Whitehead is the best dealer in town .This is actually the only dealer in town I will go to. They sell the best cars and they do not try in talk you into a vehicle you dont like. They are so laid back and are willing to work with you to find the perfect vehicle of your choice. I recently just purchased a Ford Fusion for my son and he is absolutely in love with it. Our sales person CR Rich was outstanding he took his time to help my son find the perfect car that fit him. Not only did he do that but he also took his time to help us get the best deal that was possible for the car. CR made the buying process so easy and simple. When going to Cook Whitehead ask for CR Rich hands down he is the best sales person there and he will get the best deal for you.

Shawn Kern

19 de abr. de 2013

If you want an easy-no hassle buying experience talk to Brad Bonewit at Cook-Whitehead Ford. He put me in a brand new fully loaded F-150 for the price of the base model and I'm loving it!!! The truck I've been dreaming about for the right price and excellent customer service is what it's all about!!! Thank you!!!!!!

Penny B.

19 de abr. de 2013

Just bought my new 2013 Mustang on the 9th and the experience was top notch! From the moment I got on the lot till I drove off in exactly what I was looking for, everyone involved was great. I was made comfortabe n not at all pressured. They were all professional and on top of every step of the process. I definitely feel good about continuing the relationship with Cook-Whitehead Ford.

Nick Magistro

8 de abr. de 2013

Leasing a car with Cook-Whitehead Ford couldn't have been easier. When we arrived there, we were deciding between the Focus & the Fusion. The salesperson, Billy Provost, came out & suggested we test drive both cars. We liked both, but decided on the Focus. He showed us the features on the car. He set up the SYNC & registered us for that feature. Everyone there was friendly and knowledgeable about their product. They made the process very easy. I highly recommend Cook-Whitehead Ford.

ronmccrary

8 de abr. de 2013

The quality of Mr. CR was outstanding, after a slow start I felt very comfortable with Cook Whitehead dealership. I will recomend freinds and family to at least give this dealer for their next purchace. Must talk to C.R. Though he is the best. no presure just up front deal. Thanks again C.R.

Johnny

4 de abr. de 2013

I have been buying Fords from this dealership since 1977 and have always been very happy with the process and all follow on services. They treat me like family and are always attentive to my wants and needs. Their service department is very well staffed with qualified personnel and our service advisor is always courteous and very knowledgable. I will be back in the future for a new or used vehicle.

Roy & Susan

27 de mar. de 2013

We bought a new 2013 ford fiesta and love it. Great on gas, WOW. Wiliam our sales person was professional and no pressure to buy like other dealers. We recieved a great deal on car.

nick429

26 de mar. de 2013

On Friday, March 22 we went looking for a car at Cook-Whitehead Ford. We had looked at cars on the computer, And really like the Fusion & the Focus. When we arrived at the dealership Billy Provost came out to meet with us & asked what we were looking for, he let us test drive both cars. We liked them both. Billy did the paperwork on the Fusion which we loved. When the price came back over our budget, he went back to run the financial for the Focus. We were very happy that the price was in our budget. We found the employees at Cook-Whithead couldn't be nicer or more helpful. Before we took the Focus, Billy showed us how to work all the features in the car. He even registered us for SYNC---That's a really cool feature.We were very happy with the service at Cook-Whitehead & would definately recommend this Ford dealer.

Duane

11 de mar. de 2013

Wonderful showroom and selection. Very impressed with the salesmans knowledge of the product and willingness to work with the buyer. Willing to negotiate on the price. Good selection of add on and extended warranty options. Would advise being very careful in negotiations on options, because I sometimes felt misled, as there were differences in what I was being told was included and what was actually in the sales contract.

Ron Danzey

10 de mar. de 2013

Just bought a new Escape Titaniam the process was perfect. Mike Wood was excellent to work with from the first email to the final in show room sale. We are enjoying new car.

welcomemike

1 de mar. de 2013

CR was my sales rep, I have to say I made this sale difficult for him. CR gave me a fair deal on the truck. I had backed out of the deal at one point due to me being 600 miles away I called him back a couple of days later and asked him if the truck was still available and it was. He helped me by getting the truck transported to me down to South Florida. He was patient with me while I got my bank draft ready for him with my local credit union. Bottom line I purchase vehicles quite often and it was a real joy to work with CR everything he told me about my truck was true and I would strongly recommend Cook Whitehead Ford to anyone Michael G

Melissa S.

28 de feb. de 2013

We bought a 2013 Ford F-150 STX had a great experience with Mike Wood he really helped us out to get into the truck that day we looked at it .

Britton family

26 de feb. de 2013

We bought our 2013 Ford Fusion and had great service. This was an easy purchase and Cook-Whitehead Ford and Jason Jeter have been great. Thanks!!

Larry Wood

16 de feb. de 2013

This is our third purchase from this dealership. Brad Bonewit did a great job of handling our needs. All of the employees we meet demonstrated a positive and helpful attitude.

Happy, Happy, Happy!

14 de feb. de 2013

We recently bought a 2013 Focus SE Sedan from William Harlow. We got it home that night and noticed little dots all over the hood and top of the car. We took it back in and was told it was rail dust. They said they could fix it but my wife was not satisfied with having her new car in the shop after one day. After speaking with William and Chris Cogburn(Sales Manager) about our dilemma, they let my wife pick out another car and we are now the owners of a White Focus SE 5-door Hatchback. My wife loves the car and we are very grateful to everyone involved in making our experience a pleasant one. This is my second purchase from this dealership and will be the only dealership we will do business with in the future. Like the saying goes, "Quality is Job One".

oritnof

8 de feb. de 2013

Traded in my car for Edge 2010.Billy was very helpfull, but was very disapointed with who ever certified the Edge.My battery went dead the next day, the CD did not work and the reverse light, one of them, did not work.After a few trips to the service dept. all is good.

GulfSunshine

30 de ene. de 2013

We are pleased with the 2013 C-Max we purchased and the attentiveness of Brad Bonewit both during and after our purchase. The dealership was clean and comfortable, the salesmen attentive and quite helpful. We'll be back when looking for another car.

er70riv

30 de ene. de 2013

Bought new Fusion 2013, 2nd vehicle I bought from Brad in two years 2011 f 150 also. Great dealer and great people to work with.

Kelley Atkerson

19 de ene. de 2013

I love my 2013 Convertible Mustang! The dealership is Top Notch! This is my 2nd vehicle purchase from this dealership and I would not buy from anyone else! The employees care about the customers and make buying vehicles a fun experience. The dealership is clean and well managed by a very friendly staff. Shopping for a vehicle can be stressful but NOT at Cook Whitehead Ford! I will continue to recommend this dealership to others as they have earned my continued trust for all my vehicle needs. From test driving, processing my loan, to driving off the lot in my new car, they made me feel special and appreciated as a customer! Thank YOU, Cook Whitehead Ford employees for your continued dedication to 100% customer satisfaction. Kelley Atkerson

katkerson

18 de ene. de 2013

I love my 2013 Convertible Mustang! The dealership is Top Notch! This is my 2nd vehicle purchase from this dealership and I would not buy from anyone else! The employees care about the customers and make buying vehicles a fun experience. The dealership is clean and well managed by a very friendly staff. Shopping for a vehicle can be stressful but NOT at Cook Whitehead Ford! I will continue to recommend this dealership to others as they have earned my continued trust for all my vehicle needs. From test driving, processing my loan, to driving off the lot in my new car, they made me feel special and appreciated as a customer! Thank YOU, Cook Whitehead Ford employees for your continued dedication to 100% customer satisfaction. Kelley Atkerson

Ford buyer

7 de dic. de 2012

We bought a new Focus from this dealer and from salesman Jason Jeter. We trust Jason explicitly and have now bought 3 vehicles from him. However, the vehicle we purchased came with a "dead" key, dents in the roof and door, and a transmission problem. Leaving the vehicle with them for a week, the issues are still not repaired because people were on vacation. Now we have to find more time to leave it for a more extended time period. We hope that it will be fixed properly.

danhook

10 de nov. de 2012

They managed to turn my drive shaft 180 degrees resulting in severe driveline vibration, but they don't believe it is their responsibility. More details below:I drop off my truck for scheduled appointment to balance wheels. Four hours later, they finally look at it and ask about changing some U-Joints and similar work. I approve the work. . What they didn't tell me was "It's gonna take all day". At the end of the day it seemed worse than ever and they said they ran out of time to balance the wheels. REMEMBER -- that's why I took it there. They are so sorry, but if I can bring it back first thing in the morning (7AM), they'll get those wheels balanced.THE NEXT DAYSo I do a quick turn around and a hour long drive gets me back the next day at 7AM so they can get on it "right away". (We're still just talking about a wheel balance. ) Five and one half hours later they tell me the truck is done but believe the vibration isbeing caused by something else. I've now spent over $650 and they now think the real problem is an out of balance drive shaft caused by a balancing weight coming off. They recommend another service company that specializes in this work, but I ignore their advice, which by now seems to be the only "good" advice.Two months later, and I find out what's wrong with my truck. After arriving back at my summer residence the local garage, after about three hours of assorted checking, adjusting and wondering finally called me and asked " IS THERE ANY CHANCE THEY" (cook whitehead)" COULD HAVE PUT THE DRIVE SHAFT 180 DEGREES BACKWARDS ?" SO after another $250 the damage done by COOK WHITEHEAD is fixed. So I'm around $900 . I felt I should have financial participation from Cook Whitehead and despite letters sent by me with copies of all repair bills and a referral letter from FORD MOTOR CO> NO response from WHitehead.

Budderbean

25 de oct. de 2012

I have had numerous buying experiences with Cook Whitehead Ford. Dealt exclusively with Brad Bonewit. He has always gone the extra mile with me and my buying experience. When you purchase a car from this dealer, you do not have to spend all day negotiating, they are up front with the best price quickly. They have always been attentive to my needs. A pleasant car buying experience. I would highy recommend this dealer.

SHAWNIESSV

17 de oct. de 2012

Ford Fiesta 2011, sole to me for 18,000Leaving the lot the steering wheel started to rub, offered to fix it, but NOT under warranty.394 miles on vehicle. (where from) GOOD QUESTION! Two weeks in, brakes start to squeal. They get worse, and worse and worse. Called them, they only documented twice out of the 5 times, and continued to tell me, they were new, they squealed beacause of this and they were fine. NO FIXING DONE! (I am a single mother, who drives around with my kid, and this dealership was an hour away)1 month in, tires going flat, and oil needed changed. Per dealer, normal.2 months in, check engine light comes on, Per dealer, sensor.3 months in, car starts to drive jumpy. Take it in, dealer does a test and realizes ""something"" is wrong, and will call me with what.10 days later, NO CALL! I call, Per dealer, they had to order a part and would call me when in.7 days later, they get the part, and make me an appointment.Go for my appointment, TURNED AWAY! Per dealer, they did not have time to do what they needed.Asked for Gm, Cust svc and sales manager, Per dealer, theyd get back to meFINALLY met with the sales manager, Randy, who offered to buy it back for, get this 11,000.Told me he had no incentive to help me since I did not want to do business with FORD. Said he felt GOOD about his trade in number and everything I had gone through and lastly, wouldnt bother Him at all if people knew.People, DO NOT DO NOT DO NOT Buy a vehicle or do business with this dealership. There are no morals, no truths, no cares, no concerns and certainly NO vehicle safe to drive.

ppgut

30 de sep. de 2012

The buying process at Cook-Whitehead Ford was excellent. Brad Bonewit was referred to me from a family member who had an excellent process on his truck. I mentioned to Brad was I was looking for and price range. He immediately arranged possible F150s on his lot and when even further and looked at other dealers if I was not happy with the trucks on his lot. My wife purchases the vehicle while I was on a remote job. He and his team worked with my wife during the purchase and trade-in. When I purchase a second vehicle, I will not hesitate to contact Mr. Bonewit for further business.

Petez

15 de sep. de 2012

I gave Cook Whitehead a very difficult challenge, to meet the best price I'd found on the internet in a week of near constant searching. They not only met the price, but bettered it. The entire process was professional, friendly, courteous and smooth. I wouldn't think of shopping elsewhere for another Ford.

customer42

27 de mar. de 2012

I have never seen a dealer care less about a sell. I negotiated for some time trying to find the exact truck I wanted. After realizing trading my car would not be in my best interest I decided to sell it myself. I was assured that they could get me any truck I wanted with in a couple of days. I sold my truck and got back with the dealer and settled on the exact truck I wanted. They found the truck at another dealer and we made a deal, settling on a price. I was told by the sales manager the truck would be ready in a couple of days. That suited me fine since I had to be away on business for 2 days anyway. While I was away on business I received a call notifying me that in fact they couldn't get the car I had negotiated to purchase. They then made a few half hearted attempts to find a replacement and then nothing. Total lack of customer service.

Gunsmoke47

21 de mar. de 2011

An amazing experience!! Got more than expected on my trade-in, and was able to be in and out the door within hours; driving a brand new Ford truck!! Everyone was friendly and customer oriented. As the customer--it was appreciated. I was walked through each step--every form/document explained thoroughly--the way buying a vehicle should be done. I am a happy camper.

buccrazy

5 de mar. de 2011

I recently was in the market for a new F-250. I was referred by a friend to the internet sales clerk at Cook-Whitehead Ford. I sent Mr. Bonewit a simple email listing my requirements for the truck I was looking for. The truck was unique and had a couple features that are not common for Florida (block engine heater). I only had about 48 hours before I was going to be leaving the area. Mr. Bonewit stated give him 24 hours to locate a truck. I received a call the next day. I asked for a quote through email (quote for out the door with tax and tags). He sent me a quote immediately which was several thousand dollars less than several dealerships in North Ga and northern Alabama had quoted me for a similar vehicle. The next day I went down to the dealership where my truck was ready for pickup. They had filled the tank, cleaned it up, and had it waiting out front. I spent less than one hour going over paperwork. Then Mr. Bonewit gave me a complete show and tell of all the features on my truck, including sync my phone to the radio system. Everyone I met at Cook-Whitehead Ford were the nicest people I have ever come across when buying a vehicle. No pressures, no rushing, just friendly smiles. They won my business for life with their friendly upfront atmosphere! Best dealership I have dealt with after 7 vehicle purchases. Top-notch!

galaxie63

22 de ene. de 2011

Great service department provided transportation home and back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfaction. Thanks Mike G. and service staff. Even on Saturday I received assistance.

vtxfrank1

15 de nov. de 2010

Bobby Burch at Cook-Whitehead is an outstanding and very honest man to deal with. I told him up front I have a brain injury from Iraq and that I would need him to be patient with me. He spent two weeks via email talking with me about what I was interested in and he went above and beyond in completing the sale with me. Bobby took a tremendous amount of time with me over those two weeks and meeting him in person and buying a car from him was just as exhaustive for him as the previous two weeks I'm sure! Bobby remained patient and never expressed any frustration with me even though I was going back and forth about whether or not I wanted to buy the car. However, Bobby and everyone at Cook-Whitehead were honest and patient! If Bobby lived close to me, I would seriously desire a friendship with him. That's the kind of guy he is. Unbelievable that in this day and age, there's an honest, straight forward car dealership out there! From Bobby the salesman to Joey Hobson the GM, I was treated with respect, honesty, patience and friendliness that simply cannot be found anywhere else. Of all the vehicles I've purchased over the last 20 years, Cook-Whitehead was BY FAR the best experience I've EVER had! VERY much worth the 90 mile drive I had to make to get there from out of state. Even more impressive was that Bobby knew everything I needed to do to purchase a car from a Florida dealership since I live in Alabama. Even with the $300 in taxes I had to pay here in Alabama, this purchase was still cheaper than ANY dealership I could find in a 500 mile radius! No haggling, none of that back and forth junk, just a very fair price from the beginning that never changed as I went through the purchasing process. Oh, well, it did change actually. The price was LOWER when I got there because this dealership respects military people! If you're military, or even if you aren't, but to my fellow military folks, this is the place to buy your vehicle!!!!Just because I bought the car and drove away did NOT mean that I wouldn't hear from them again. I received a couple of phone calls asking me how things were going with the new 2011 Mustang GT and Bobby answered all of my questions and helped me to better understand the technology with the car. Even though he had explained it all at length with me at the dealership when I bought the car, I needed some additional help and what do you know? Bobby calls me and helps me out again. I've also received an email from the GM asking if I was happy with the car, the dealership and also asked if there was anything he could do for me. Since they had already sent me a certificate for a free oil change, which costs $65 in materials alone on this car, I let him know I was completely satisfied. I've NEVER had great things to say about a car dealership before, but I can guarantee you that if you see these folks, you WILL NOT be disappointed or left out in the cold after the sale.I know I sound like I'm gushing about this place, but trust me. I AM NOT usually a "gushing" type of person. Just ask my wife. However, Cook-Whitehead has impressed me so thoroughly I can't help but sound excited when I talk about them. I've already sent two folks to them who bought trucks and they were also extremely impressed with them! Just go to them and see for yourself. In particular, contact Bobby Burch, he is the Internet Sales guy. Easiest, most pleasant, buying experience I've ever had. And something else? The amount of time buying the car was SHORT! They are squared away and have streamlined the process so you aren't there ALL DAY LONG! God Bless and I hope you have as great of an experience as I did!

danwheeler

6 de nov. de 2010

the sales manager slipped some lousy warrantees into the package without explaining that they were optional. the day after, i realized i'd been "hoo-dooed" (to use randy's term). when calling him on it, he said he meant no harm and would credit the 768 dollars to my loan. he never did so.he also said that if i never returned the satisfaction survey from Ford, that he would be able to help me with warrantee work. what a sleazeball.

imjustjc

27 de sep. de 2010

JC Smith850-319-52079-27-2010Service DepartmentCookwhiteheadfordPanama City FloridI put my minivan in to be serviced because there IS oil leaking on the spark plugs. Two months later I still have the problem. When I put the van in I was told they had to put the van on a diagnostic computer and that the fee for the diagnostic would be given as credit to the overall job if I decided to go along with the service. I then was told they had to fix all the codes on the diagnostic before they could descover why oil is getting on the spark plugs. I was a yes man at this point because I know I want the job done thats why I brought the vehicle in. Yes do the diagnostic, yes replace the spark plugs and yes replace the coil.Well about three weeks after I put the vehicle in I'm told to come test drive it and see if I'm O.K. with driving it even though the oil on he spark plug job was never fixed (600 doallars later). I saw no need in that. I want the job done that I put it in there to get done, but I went up there anyway. I was shown at that time why the oil was getting on the spark plugs and this is what I have a problem with.The mechanic took me into the service are and he sat infront of his pc. Then, reading off the monitor he tells me "it says here that with this make, model and amount of miles. You are expected to have problems with these bolts, which will make oil get n the plugs." in less than 3 min he gave me the information from the database that it took three weeks of diagnostic testing to not even get a solution. Why couldn't he do that in the first place. I was told that the job would cost 500 dollars. I would have rather paid 500 dollars to fix that in the begining than 600 dollars of things I didnt notice haveing a problem with besides the spark plugs of course. Then have me test drive it and make a decision.Because, when I took the advice and paid out and drove the van home it was a desaster. The next day my spouse was running aroung town and the van shut off on her. Actually 5 times that day while she was trying to get it home. I take the van back and tell them what happened and how I took it was them saying 'oh yea, by the way a vacuum leak is associated with this bolt problem','maybe'. You should get that fixed also. THE PROBLEMHUH? I was talked out of doing what I wanted and into what they wanted. Then to be tld to do what I wanted. My spouse was stranded several imbarassing times in one day. She hates our vehicle now and at one point blamed me!My van is still there. We ars supposed to negotiate tomorrow on a better price. I think 800 dollars is fair had I not had a bad experiance. For me to repeat a positve review of my experiance with Cookwhitheadford I want two pay that. Another 2oo dollars brings my overall total to 800 dollars and I want the van done by Thursday it has been two months now without our vehicle.This is my first step to reporting my complaint in written form. I will continue with the complaint process if terms can not be meet tomorrow verbally.