Robert Chipps

30 de nov. de 2015

did a few extras for me when I came in which did not cost them anything but helped me

G. & R.

25 de nov. de 2015

We were looking for a vehicle it would be easier for my husband to get in and out of. We asked about using our car as a trade in on a lease. After everything being answered and explained we were not able to lease a new vehicle but we're given a great option of purchasing one we qualified for. We decided to purchase it, did all the paperwork and took the car home. We were contacted the next day to let us know funding had been approved at a lower interest with lower payments and a higher trade in amount than originally stated. We had NEVER had a dealer do this before. The staff at Auto Nation Honda Spokane Valley is the best we have EVER dealt with!!! Thank you Justin, John, Brett and Josh!

ckuperst

22 de abr. de 2015

I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a less than 4 hour total purchasing experience with 2 toddlers and 3 other kids under 8. The issue that I am having is that I repeatedly have called to have a part installed that was promised to be installed at closing, and they NEVER call back, except when I made a phone call to the general manager; I get a call back, and they order the WRONG PART, even though I specify in photos and emails the correct part to order. we are going on OVER 10 WEEKS since we closed the deal, and Autonation Honda has not made good on installing the part. Also, I have called to request information on where the windshield was replaced so that I can have warranty work performed on the seal that has separated from the top of the windshield, and THEY NEVER CALL BACK! Am I sensing a common theme here? Autonation markets itself on customer service and loyalty. This is my second Autonation purchase, and I want the general manager to make it right, not another ten weeks from now, but a phone call in the next week, is that too much to ask? You can find me by the vehicle type and year and sale date at the top! Just give me a call!

Cyndie CR-V

31 de mar. de 2015

After shopping around I settled on auto nation to purchase my 2015 Honda CR-V. Nick Johnson in sales was Excellent! Very knowledgeable, and able to answer all of my questions. The atmosphere was relaxed, I never felt pressured, and they worked with me and my budget. Go to auto nation and ask for Nick, you won't be disappointed.

Jan Miller

4 de mar. de 2015

Personable and pleasant. Liked the ease of pricing and the excellent customer service.

Majil Fausel

3 de mar. de 2015

I was treated extremely well by Meg my sales person. All the stall was helpful. I love my new Honda Fit. I love the way it drives and looks. I'm happy every time I drive it. I keep it spotless because it looks great and I want everyone to see it at it's best. The mileage is great.Majil Fausel

Richard Hernandez

26 de feb. de 2015

Very helpful. Found us what we were looking for. Helpful in getting us a nice interest rate.

jennifer smith

25 de feb. de 2015

Justin Daniel and the rest of the staff really helped me out. We looked at a few options before settling on the perfect one. They really went above and beyond to help me get this car at a rate that worked for me.

Marge Waide

24 de feb. de 2015

Everyone at this facility has been extremely helpful in every aspect of my dealings with them.

Jim McCausland

10 de feb. de 2015

Purchasing my 2015 Honda Accord EX sedan was a pleasant experience buying from AutoNation Honda in Spokane Valley and salesman Jon Fogal.Jim

Nisegirl73

5 de feb. de 2015

Bought my 2002 Jeep Cherokee. Service was awesome, salesman was knowledgable, very nice and helpful. Was a smooth transaction and great buying experience.

Mindy :)

3 de feb. de 2015

The manager Joe at Auto Nation in Spokane Valley worked with me personally! As a single female parent, I was afraid of being treated unequally but I found it to be just the opposite. Jon, was my salesman and he was so caring and patient and went beyond making me feel satisfied with my new car. I can't say enough words to express my thanks! Auto nation will treat you like family!

dwight adkins

29 de ene. de 2015

everyone was friendly, helpful and professional. We drove 600 miles to reach autonation and was not disappointed in any way. I will recommend autonation Honda to anyone wishing to purchase a new or used vehicle!

HappyHondaOwner

18 de ene. de 2015

From the minute we walked in the door, Josh Evans was the ideal salesman, focused on helping me get the car that fit my needs. He never tried to pigeon-hole my needs into a different car. His honest, friendly enthusiasm was refreshing after having been met the stereotypical "Car Salesman" at some other dealerships we had visited. He went out of his way, coming in on a busy holiday he had off, to help us locate and complete the purchase of our car. If you need a car, you should visit AutoNation and ask for Josh.If you need an SUV, you should definitely check out the Honda Pilot. I'm loving mine. Unlike SUV-wannabees (Minivans masquerading as SUVs.), the Pilot has great visibility and ample room. It hauls LOADS of cargo without looking like a truck like a few other SUVs. The Pilot interior has all the comforts and amenities I want without feeling overstuffed, making my driving experience relaxed and easy.--even in the snow ice. The Pilot traction and drive are stable and dependable, AND, I finally had to fill up the gas tank. With a mix of town driving and a short highway drive, my PIlot gave me 22 miles per gallon on the first tank! I can't rate quality of repairs because I haven't needed any; but I can rate my Pilot and the sales experience at AutoNation with Josh as 10 stars!

Montana

15 de ene. de 2015

This was the first time I purchased a car online and Tony Crego was amazing. He answered all my questions in a direct and forth right manner. I never felt like he was telling me what I wanted to hear just to make a sale. Tony took the time to get to know us and followed thru immediately when he heard of a vehicle we might be interested in. He did such a good job matching us to the vehicles we needed that we ended up buying TWO vehicles! I will definately return to autonation, no matter that it is hundreds of miles away. Now my husband and I both have the vehicles we need and wanted at reasonable prices. Lastly, the vehicles at autonation were fairly priced. You can't beat excellent customer service and fair prices!

Kathycat13

13 de ene. de 2015

Both Meg and Jon who worked at the dealership were very helpful in making sure I got the car I wanted (since there was only one in five states). Jon was extremely helpful in explaining all the "extras" in the car to me. I say extras even though they are standard gear because I have not had a new car in 25 years, so my car is all "do it yourself." I would say the only issue I had was in the signing of the documents when I picked up my car. For some reason they wait until the end to try and get you to buy all the extended warranties. Then they try and freak you out by saying all the things that could go wrong. I just bought a brand new car! How can anything go wrong in the first year? Suppose it could, but it's under warranty then. I think if they are going to offer those extended warranties they should be brought up in the initial running of the numbers. Had I had those numbers, I could have adjusted and probably purchased the "Care Plan." But because they try and get you at the end of the deal, I only purchased the oil change plan. As far as the sales folks go, however, they did a great job, they kept me informed, they would provide information I asked for. And a few of the other salesman who didn't know me congratulated me on my way the door that day.

Ed Farnham

12 de ene. de 2015

We bought a new Accord from the internet sales manager Meg Glover-Cloutier. We agreed to a price online.They had the color and trim level we wanted. The vehicle was completely prepped & ready to go when we drove over to pick it up. Very excellent experience all around. Ms.Glover-Cloutier was remarkably professional as well as Nate the finance manager. Do your research, make a fair offer, and this is the way to purchase a new vehicle.

Kathleen Thompson

19 de dic. de 2014

Josh was so good to us, explaining the purchase process, showing us the car's features and how to use them, setting up the Bluetooth for me. He even washed my husband's truck while we worked with the financial guy, and he did an amazing job on a really dirty vehicle! Now, how's that for customer service? Above and beyond.

AKSurfer

25 de nov. de 2014

We are from Alaska and needed a traveling car for the lower 48. Meg from AutoNation Honda in Spokane Valley was no nonsense, listened and was extremely informative. At no time did we feel pressured to do anything. USAA had an absolute deal going on for discounts as well as Honda having a knockout financial deal that made the icing on top! I would highly recommend this dealership.

Washington State University Staff

6 de nov. de 2014

In spite of several pretty big bumps along the buying process, the end result was me being a satisfied owner of the new Honda I had been shopping for. I would have indicated 4.5 on the Buying Process and Customer Service, but that option was not available. My initial contact was via Internet, by soliciting information about the Honda I was seeking. AutoNation Honda Spokane Valley, responded promptly and even though I was not immediately responsive, they continued to let me know they were there and willing to discuss my purchase. The friendliness of the entire staff was wonderful and did not feel at all forced or rehearsed. All the staff I met were low-pressure, all-around nice folks and easy to get along with. I particularly appreciated the attention to detail and open, honest communication with General Sales Manager, Jennifer Spink. We spoke many times and her patience and thorough answers to my questions and concerns, was superb and ultimately led me to the successful purchase of my new HONDA. I would definitely recommend AutoNation Honda Spokane Valley.

WASHINGTON STATE UNIVERSITY STAF

6 de nov. de 2014

"In spite of several pretty big bumps along the buying process, the end result was me being a satisfied owner of the new Honda I had been shopping for. I would have indicated 4.5 on the Buying Process and Customer Service, but that option was not available. My initial contact was via Internet, by soliciting information about the Honda I was seeking. AutoNation Honda Spokane Valley, responded promptly and even though I was not immediately responsive, they continued to let me know they were there and willing to discuss my purchase. The friendliness of the entire staff was wonderful and did not feel at all forced or rehearsed. All the staff I met were low-pressure, all-around nice folks and easy to get along with. I particularly appreciated the attention to detail and open, honest communication with General Sales Manager, Jeannie Spink. We spoke many times and her patience and thorough answers to my questions and concerns, was superb and ultimately led me to the successful purchase of my new HONDA. I would definitely recommend AutoNation Honda Spokane Valley."

B & H

6 de nov. de 2014

Friendly and knowledgable staff. Contacting John through Internet sales was the person who made us decide to choose Honda in the valley at AutoNation. Very helpful and low-key.

Lawrence Kurtz

3 de nov. de 2014

We gave Nick the specifications of what we wanted and he produced a vehicle that exceeded our expectations in every way. His knowledge of the vehicle was phenomenal. The vehicle had more features than we thought we could get and the price point was below what we had provided as the top of our budget. We love the car, Auto Nation Honda in Spokane Valley, all the staff at the dealership, and most of all Nick. If you are in the market for a vehicle, be sure to go to Spokane Valley Honda and ask for Nick. You will be glad you did.

Michelle

9 de oct. de 2014

I used the USAA car buying service so the price was already set and to save time on the buying process. I had a pre-approved USAA loan and an appointment to test drive the CRV, It shouldn't have taken 3.5 hours to buy the vehicle. Although I got a good price, I did not like sitting there for hours waiting for the paperwork to get prepared so I could sign.

Kevin H.

7 de oct. de 2014

Our car buying experience for a new Honda CRV was very pleasant, thanks to Nick Johnson (sales). He was competent, thorough, and very knowledgeable about the Honda product line. I would recommend Nick wholeheartedly.

Twin Honda Hybrid Owner

6 de oct. de 2014

We just bought an Accord Hybrid...quite hard to find. They had one and we were able to buy it at what I thought was a very good price. The sales people very all excellent we dealt with. Even the closing paperwork person (from Branson, MO is all I remember) was a very nice guy. I was not happy to be "pressured" to buy an extended warranty at closing. I had just paid more than I did for my first house, and now I was "offered" a deal to pay another $5000 to "cover the very expensive computers, etc. in the car". This is just after I was told the car with proper maintenance should go 200,000 miles possibly. Then, after I said no (thanks to my wife) I was offered the same coverage at a very substantial discount. Again, after my "no" I was told I could buy parts of it "al-a-carte". I wasn't told this until I had said no more than once. I believe car sales people would have a better reputation if they would present this at the beginning and tell me I could buy just certain parts. I don't blame Valley Honda. I'm sure this is industry wide. They are just doing their job and we all know these extended warranties are HUGE business and money makers. We are bombarded with the offers even at WalMart when you buy a $25 razer. Next time I will be ready for it. So I don't blame Mr. Branson. It's his job and I understand it's in the industry now. I just will remember it will be coming if I ever have to buy another car. You never know at my age.

Happy Dan

1 de oct. de 2014

Sales women was great, made feel at home. Not pushy like past experinces. Facilities where very clean, they took pride in apperance. And if you took 5 steps there would be someone there asking if you need help. The whole experince was exceputial. I would do bussiness and refer them to anyone. Thank you Honda

Harry

24 de sep. de 2014

Meg Glover responded to my online inquiry about a new CRV immediately and was very knowledgable and helpful at the dealership. The initial quote was actually a little below the KBB fair purchase price. That part of the purchase was excellent. The gentleman who handled the final paperwork was more of a pressure salesman and we ended up buying and extended warranty I wish we hadn't after we left the dealership. Expect a smooth sales pitch at that point.

Kitty

19 de sep. de 2014

AutoNation Honda exceeded my expectations. Everything transpired as it should, even when there was a problem with the vehicle after we drove home, which the service department is still resolving. Every AutoNation person has done nothing but express that they want us to be satisfied with our purchase and they'll do whatever they have to so that will be the end result.

Julie

14 de sep. de 2014

I worked with Appleway Honda and Reiko Johnson to get a new Honda CRV. They made the process very easy and not stressful at all. I liked how I was treated and the process was very smooth. I can't say enough great things about Appleway Honda and their service. The whole process was completed quickly and seamlessly I had completed part of it a few days before over email. Reiko is very conscientious and checked on my experience with buying my car before I got it and a few times after to make sure everything was going fine. I can also say the service department is top notch, they worked on my used 2007 CRV and always went above and beyond to make sure I was satisfied.

New Honda Accord Fan

3 de sep. de 2014

Overall it was a very stress free buying experience at Auto Nation, Spokane Valley. The only thing to watch out for is the extra costs they enjoy tacking on. It doesn't seem like you have a choice in regards to paying for these "ring protector" stickers they put behind the handles, as well as the splash guards. We did pay extra for the mats (somewhat expensive), but hopefully worth it with all the rain, mud and snow in Spokane. The other thing to watch out for is the Gap Insurance. In the state of Washington your insurance company can provide you that coverage at a very low cost. USAA only charges 50 cents extra per month!! Washington, I have been told, is unique for this. The dealership will try to talk you in to buying theirs, so check with your insurance company first!! Otherwise, super nice at Auto Nation, and Meg, our salesperson, took lots of time showing us want we wanted to see. We are happy with our new car!

Rick

20 de ago. de 2014

Great people fantastic experience leasing our C R V Jeannie Spink sales manger has the skills to make your experience a pleasure Brad Swanson went out of his way to make every thing to go smooth if the other people in the auto nation family are as good as these two then there in no other place I need to look at when buying a car ,I will recommend auto nation to all my friends and family thanks to all.

Mike

19 de ago. de 2014

Good experience with Autonation, they always have the best no hassle pricing. The staff was helpful explaining details about the Accord. We had a very good experience working with Eros.

O of I Faculty in Moscow

5 de ago. de 2014

The quoted price was the lowest I received by a significant amount, and was lower than I had expected overall. They were transparent in all charges and savings and very straightforward. I had hoped to buy from a closer dealership that we have had excellent relations with for over 10 years but the price difference made it worth our while to go up to Spokane. Very pleasant people - sales and finance.

Chris

29 de jul. de 2014

Our salesperson, Meg was great. No pressure. Knowledgable and sincere. Great experience and if future experience with the service department is sincere and honest I will purchase future vehicles at Auto Nation. Thanks Meg.

Ryan

15 de jul. de 2014

The entire purchase process was very professional from start to finish. I worked with salesperson Reiko and sales manager Sean on the purchase of a 2014 Honda Accord EX-L V6. Purchasing a car is normally not a very "fun" experience, but was actually made enjoyable by Reiko and Sean. They went the extra mile to find the vehicle that best suited my needs at a price I could not refuse. They were also of great help in evaluating options for financing, etc. Reiko was extremely thorough in explaining all of the features of the car and even paired my phone to the infotainment system after the purchase was complete. I will definitely be returning to AutoNation Honda Spokane Valley for all of my future Honda needs.

nann

6 de jun. de 2014

We bought a used pilot from Meg who was very knowledgeable and helpful. I was pleasantly surprised because buying a car has not been a good experience unless it was brand new. We were lead to believe that the interest rate would be lower if we purchased the service contract so we did adding several thousand dollars to the cost. Later I contacted my bank and they offered same deal(our credit rating was great) minus the extra $. Told Honda to transfer contract to them and delete service. Went to sign new papers with Honda and they had drawn up new contract with another Credit union (not ours) and said it was the same deal but NOW I FIND OUT I HAVE TO HAVE AN ACTIVE CHECKING account with this other credit union in order to get the best rate. Lesson: be sure and verify what financial person says. Just because he sounds like he knows what he is saying doesn't mean he does. Very frustrated will go back to my credit union and see if this mess can be fixed. We are on a fixed income and cannot maintain two banking accounts. Will not deal with this company again not due to seller/service but the contract nonsense.

WSU faculty member

3 de jun. de 2014

The entire process was as smooth and efficient as possible. The cost of my new car was exactly what I expected based on my research of fair prices. There were no hidden fees or unexpected costs. The offer for my trade-in was what I thought it should be. The saleswoman who assisted me, Meg Glover, was great. She provided useful information without the pressure you often encounter with automobile salespeople. All of the staff at the dealership were easy to work with and made my experience a good one.

Loyal Honda person

29 de may. de 2014

We have owned an Accord for 10 years and it was still a good car but we wanted an AWD. Because of Honda's great reputation were were looking at the CR-V. Asa Baiz was very helpful, knowledgeable and answered all our questions. We have had the CR-V for two weeks and like it very much We recommend Valley Honda and Asa was great.

Clyde

15 de may. de 2014

Meg Glover assisted us in selecting a new car. She was patient and survived the test drives. She was not your stereotypical car salesman. She understood me and my though process and was very easy to work with.

Elinor

20 de mar. de 2014

Great as always. They took very good care of my car and me.

Mike

25 de dic. de 2013

I would never buy a used car from Autonation Honda. On bringing to there attention the fact that the car I was looking at buying from them needed a new timing belt they were not interested in reducing the price to cover a new timing belt or getting it repaired. I imagine they went on to sell the car to somebody who had no idea the belt needed replacing.

PatC

23 de nov. de 2013

This was my first new car in quite a few years, but I have to say, the experience was easy. I dealt with Meg who was fabulous! She was knowledgeable and answered every question I had without hesitation. I highly recommend this dealership and especially Meg!

Unhappy Customer

23 de oct. de 2013

After visiting this dealership for some service work I was called by their representative at dinner time. As a consequence I will never visit this dealership again.

Bev Vaughan

21 de oct. de 2013

I highly recommend this dealership, as I've dealt with this same dealership for years. I dealt with Meg the last time I leased my car and I dealt with Meg again this time. She is very pleasant and knowledgeable.

Josh Thayer

11 de oct. de 2013

I got on the internet to look at cars late at night By 8:30 the next morning Meg called me to make an appointment to look at the van I was interested in. When I got there the van was pulled up ready to test drive. While the deal was being made she encouraged both my young children to play and have fun in the show room. They had so much fun with the cars, coloring, playing games, in made whole process fun for us and the kids. The next car I need will be bought from Auto Nation Honda.

Steven

15 de sep. de 2013

We just purchased a 2014 Honda Odyssey EX-L with Rear Entertainment. Our salesmen was very knowledgeable on the vehicle and all of its features. The buying process was easy. We purchase new cars every 2-3 years and will be going back to this dealer again.

Marcia

14 de sep. de 2013

I love my new CRV. The only negative is that you can still hear the road noise. That was an issue with my old car. I can live with it. The experience at the dealership was great. Jon was very knowledge and helpful.

Ed

12 de sep. de 2013

I used the Internet contact and dealt with Meg. She took good care of us. As with any purchase, you need to know and research the market, a dealer is not going to give a car away. I researched actual sales prices using several different methods, and was willing to drive 200 miles to save, if need be. They matched the low price, so it wasn't necessary. I really do recommend asking for Meg, The old-school high pressure approach is still in operation, but a knowledgeable buyer can avoid all that and cut to a reasonable deal. You still have to say NO to the high pressure Insurance and magic pixie upholstery dust sales.

Harleyrider

11 de jul. de 2013

I recently purchased a 2005 Elantra. I am new to the area and just stopped in to look. I explained my situation and didn't want to get the run-a-round. The salesman and staff were awesome, and the found me exactly what I was looking for. I would highly recommend Autonation for your next car purchase.

Dan from Spokane

8 de jul. de 2013

Joshua Evans was my salesperson and he did a fine job. Thanks for your excellent customer service during my search for a new vehicle. Your in depth knowledge of the Honda products was very helpful and informative. I appreciated your patience and courtesy while making my decision. I am very happy with my new Honda Civic EX sedan and look forward to servicing it at AutoNation Honda Spokane Valley.

Sue S

26 de jun. de 2013

Our salesman was Tyler P. He worked with us on getting the exact car we wanted at a really good price.

Jessica

4 de jun. de 2013

Was looking for a Honda element forever. They had they exact one I wanted and the price was amazing. Best car buying process ever. Stan Knox was absolutely amazing to work with and would recommend anyone to him. Will be buying my next car for them

Mjv

14 de may. de 2013

Recently purchased a new car. This is my first experience buying a new car and I am enjoyed it. My sales person was helpful which made my purchase a good experience.

Jeff Walker

22 de abr. de 2013

We were looking for a replacement for my wifes 2003 VW Eurovan which had been totalled on an accident. Had looked at the Toyota Highlander and spotted this 2010 Pilot online. Made our way to Appleway on Easter Sunday after church, met Jim, took the car for a drive and left that evening with a new (to us) Pilot. The entire transaction was low pressure, friendly and very simple. Daniel in Finance was very thorough (it was his second day on the job) and was very accomodating. I heartily recommend purchasing a vehicle from Appleway. The only thing that could have made it better would have been a gift certificate to the Onion!

Satisfied

11 de abr. de 2013

We recently purchased a Honda Pilot from Appleway Honda and we love it. Our experience overall has been wonderful and we are so thankful to Jon for his excellent knowledge, patience and courtesy. Although the actual process of purchasing the car took a little longer then we had hoped, every member of the Appleway team worked diligently to address our concerns and needs. We would definitely recommend Jon and his team to a friend.

Happy Customer

26 de mar. de 2013

Very happy with my new vehicle, and was very satisfied with my buying experience at Appleway Honda. Really listened to what I needed and at the payments I needed. Two years of free oil changes! SWEET!!! They have made me a customer for life.

Nancy from WA

22 de mar. de 2013

Sam and his team were amazing to work with! No pressure and made it possible to get my Pilot within my budget. Great experience, easy going and genuinely willing to help!

M M

12 de mar. de 2013

The entire process was pleasant, Our salesperson was Daniel B. He is a personable young man, refreshingly honest, bright, and informative. We enjoyed meeting him and his associates. After an unpleasant experience with a different agency, we were a bit skeptical. But at once, we were put at ease by the whole staff. Daniel took a lot of time to acquaint us with the operation of all of the functions of the new Honda CRV. We are really happy with this car, and would recomend this agency highly.

JRogers

24 de ago. de 2012

I had a pleasant car buying experience at Appleway Honda. Everyone at the dealership greeted me with a smile and an offer of help each time I was there. My salesman James H. was able to answer every question I had about the CRV, and about the Toyota and Subaru models in which I was interested; he also arranged for me to test drive each vehicle on the same day. Although they did not have the CRV-LX model in stock for me, they managed to get one within a couple weeks. The car was ready when they told me it would be, and the paperwork was made as quick as the law might allow. James H. provided me with instructions on the operation of all the car's technical aspects and helped me with set up before I left the lot So far I'm loving this vehicle so I highly recommend purchasing a vehicle from Appleway Honda and that you ask for James H.