kjramirezz

27 de dic. de 2014

Ive been to a lot of dealerships lately but this one was probably the best one so far. I inquired about a used vehicle on-line and was contacted by Richard Newton shortly after. When I visited the dealership and met Richard he very nice and a great person to work with, he even sent me a Christmas card :)He showed me exactly what I wanted, within my price range and I didn't feel pressured by him at all. Some salesman can be very pushy to the point that you want to run screaming but he was very easy to talk to and seemed to be very experienced. As far as the cars are concerned they seem to be in GREAT condition and very reasonable prices. I would definitely recommend this dealership and you should really work with Richard Newton.

dannyalicea

26 de dic. de 2014

Abu was amazing. Great Sales person even when he is new to sales. Abu went above and beyond to make sure we were extremely happy with our purchase. If you are looking for a vehicle make sure you check this dealership out and ask for Abu you will not regret it

emoschak

29 de sep. de 2014

We recently purchased a 2015 Corolla from David Wardlow at Auto Nation Winter Park. He was very knowledgeable and easy to work with. Bishoy in financing did a great job for us. We are extremely satisfied with the level of service and will return as future customers.

johnkyle

30 de ago. de 2014

David Wardlow! You must see him. One of the nicest most honest person we have ever met! Thank you David for everything. We will be back!

dannyalicea

26 de ago. de 2014

Mr. Oscar Luna was by far the best! Smooth service appointment. I am a dealer beware person but I will be taking my truck here for service.

clfannin

6 de ago. de 2014

Brandon was the best. Courteous and a pleasure to work with. I would highly recommend. Fantastic price. The facility was nice as well. Everyone seemed to be happy to help.

atomeatball

27 de jun. de 2014

Ok, I spent 45 min driving to them (one way) after getting promise car was there only to find it wasn't and that they had allegedly sold it. I told them they were liars and just to be straight with me. If you truly buy their promise that the car is there make them text you a picture with the vin # and a word of your choosing to your phone. I guarantee you don't get one because they promise everyone that car is there but it is a scam to get you in and to sell you another model, vehicle etc. Do something so you can avoid wasting your time as you can see so many reviews of this same type that the car really isn't there and the price changes. I just left and called their manager a liar to her face and didn't feel bad about doing it. Car dealerships don't have the best reputation anyway but these people take it to a new low. As a business owner myself I would never treat a client like that. Lying does not build that trusting relationship. If you can read this then take heed of the warning.

Irate

14 de mar. de 2014

My son went to purchase a vehicle we called about. When he arrived he was shown another vehicle. Which he settled on buying. When it came to doing the paper work. He had 3 different people that he dealt with just writing up the paper work. When it came to the financing he informed them he had his own financing and they proceeded to tell him yes it alright just fill out the paper? He questioned them about shouldn't he just call the financial institution he had already been approved. They told him they would contact them to just fill out the paper. He was questioning filling out the paper as it was like he was applying for a loan. Once again he said shouldn't I just call the financial institution it has already been approved. When it came down to it they ran it through World Omni which turned it down, then ran it through another institution which approved it. His financial institution contacted him a day later and said they never got the paper work on the vehicle. I then called the dealership and was told oh we got him a better rate he would have had a much higher interest rate at his institution. When in fact his institution worked for six weeks to try and get the cleared title to refinance him at half as much interest as the institution they ran it through. Then when they tried to do a payoff the title was still in World Omni's name and when dealership was contacted said they don't even know who World Omni is. They then changed the title put it in my son's name without even a lien holder. In turn he had to go pay to have the lien put on the title to get it refinanced correctly. When he bought the car there was a small hole in seat, he was told they would repair that at his 1st servicing,well after having the car for about 5 hours that never happened either. This sure has been an awful experience for a 1st time car buyer. These people are the worst, they are deceptive. I would never recommend anyone buy a vehicle from them. Thank goodness he can have his car serviced elsewhere.

Stevengator

19 de ene. de 2014

Classic bait and switch. After talking to a sales representative on the phone and being assured the car was for sale, I drove the approximate 15 miles to the dealership to check out the vehicle. Upon arrival approximately 35 minutes after confirming the car was in stock, I was informed it had just been sold. To alleviate my disappointment , they informed me the advertised price was wrong and the car was actually $1000 higher and offered to show me was was in stock. Stay away from this dealership.

raharris3

10 de dic. de 2013

Do not deal with these folks -- they outright lie. I specifically called to check availability of 2 advertised specials and after much ado was told that both vehicles were there and not sold. Within 1/2 hour my son arrived and was told they were, in fact, not there. BALD-FACED LIARS!!!!! Bait & Switch!!!!

thylacine

9 de dic. de 2013

I wanted to purchase a new car and after looking at many different Toyota dealerships I came to this one because they offered the "lowest" price for the car that I wanted. I could not receive an estimated price on a vehicle even after I gave them all of my information. It was only possible when I said I wanted to buy the car. When the contract came they did not even bother to completely discuss what they were charging me. I even fully believe they have charged me twice for two different "services": once included with the vehicle price and the other written out on the contract. Overall I do not recommend this dealership. If you want to purchase a car there are MUCH better and honest places than this one.

SalimMerchant

8 de dic. de 2013

The most person made me sick of all was this man Shekarr Dutta. Shame on you because you never called me regarding sienna mini van. I actually came looking for you after we purchased toyota camry in '06 from you. I thought it was miracle that i found you again. It was pretty impressive. But i was wrong. Thankyou because of people like you i won't buy toyota anymore, and went ahead and purchase Honda. You have totally damaged toyota reputation for me for years and years to come. Now i will never buy toyota again. never. Next time call your customer back. or stay home.And by the way the price you gave me were no deal. Toyota of orlando was cheaper than you $1500.00. Nice job. Please be honest to your customer. I told my wife you even sold '06 camry with damaged left wheel and defective tranny. this was a 5 miles brand new vehicle. and now proved it all to be true.good bye

greatweather13

28 de nov. de 2013

I got a car which i was considering to get and it was nice working with someone who understands your needs and helps you to save money at the same time.

steph1234

19 de nov. de 2013

Loved their service. They worked with us on price and they were very informative. I will definitely refer to friends and family. If you want to buy a car please go see them.

Sal11851

16 de sep. de 2013

I found the service area especially Jason Rubel to be outstanding in knowledge and expertise as well as going beyond the norm for service and quality of workmanship. I would not hesitate to recommend this service department to any toyota owner.

RickSteurrys

15 de sep. de 2013

My family and I use the dealership for all of our vehicles, even our non-toyota, as Jason has been excellent to work with. His honesty and integrity is greatly appreciated, we know when he recommends something that it really needs to be done. He is always friendly and asks about our family which is just that extra which makes you feel like you are part of his family.

BarbaraCorkery

6 de sep. de 2013

Jason had a friendly smile when I pull up for service. He is very kind and explain what the service he was going to do.

rralpheboy

6 de sep. de 2013

After reading all the comments about this dealership, I have to say that I have been fortunate enough not have ever had any issues with them. I have purchased 3 cars from them in the last 8 years and have had them serviced there as well without any issues. They have always given me great friendly service. I guess I'm fortunate to have never received a lemon. I will continue to do business with them until my first bad experience.

HMihalik

5 de sep. de 2013

Shawn Thompson responded to my internet search for a used Camry or Corolla and was patient and thorough with my requests for info on several cars. He did not high-pressure us and I was relieved as I dread the car salesman's pitch and pressure tactics. He was polite and went out of his way for us. We went in and bought a 2011 Camry from him. He even took me home to get my checkbook. I am handicapped and he helped me up and down steps repeatedly. I will definitely recommend him to others because of my experience.

aayeste

27 de ago. de 2013

Ozzie was great! He certainly fits the bill of what one would imagine a "Service Adviser" is. He welcomed me with a warm greeting the moment I arrived, directed me to the lobby, and ensured my vehicle was serviced in a timely manner. It's nice to see professionals such as Ozzie to have a comprehension of what customer service is.

kbundey

19 de ago. de 2013

Jason was friendly, through and efficient! Thanks to him and the technicians I was back on the road in an amazingly short amount if time. I didn't have enough time to finish my popcorn! Thanks to you all.

KCrayton

18 de ago. de 2013

Jason Rubel always provides me with superior and great ethic service. Even though I am a woman, he always looks out for my best interest when it comes to superior service price amounts and what really needs to be worked on to my vehicle. Thanks Jason Rubel!~ Keesha Crayton

mreeder62

18 de ago. de 2013

Oil change service was prompt and the service adviser was informative about recommended services for my vehicle based on points inspection. For this reason, I have rated a 5 for my visit.

grosario

13 de ago. de 2013

Excellent services....specially by Osvaldo...he was very helpful and honest about what time my car was going to be ready....first time there n I was happy...

Brian D. Dufault

9 de ago. de 2013

in the past 3 weeks I'm responsible for selling two brand new cars and one used Highlander Limited. You have a customer for life

paulhiggins1151

5 de ago. de 2013

Jason Rubel was very prompt, knowledgeable, courteous, and helpful. He kept me updated on the work being done. When completed in the time he said, notified me and reviewed the work completed. Jasen was very professional and helpful/Paul Higgins

wakeeta

5 de ago. de 2013

Jason was the best he is always helpful and friendly I ask for him everyrime Im there. Anytime I needed something he was always very helpful.

hfaircloth

4 de ago. de 2013

Incredible experience, as usual. Jason is the sole reason we use the dealership for service. His experience and expertise is refreshing and unmatched. He is the reason we pay more for doing or service through the dealership

adubato

1 de ago. de 2013

Service received is always Outstanding. To be honest, the reason I purchased my new Rav-4 from your dealership is because of the Great service I have always received for my other car, a Camray XLE.

PatiCakes

28 de jul. de 2013

Jason Rubel is one of the best services advisors I have had the pleasure of working with. Jason is always friendly, caring, just the best. He always has your best interest at heart. Jason seems to be very knowledgeable about Toyota's. I think Jason is a asset to your service department.

leeliming

24 de jul. de 2013

Service was as expected these several times I have gone to dealer Work was done in a timely manner. As for quality and price, I have nothing to compare to as I have always had this car serviced at a dealership. My history is on your computer.for service.

bfp535

23 de jul. de 2013

Jason Rubel is an excellent service advisor and is the reason I keep coming back for 13 years. I trust him and rely on him.

musicdale

19 de jul. de 2013

Jason always takes get care of me and I never have to worry about something not getting done or done right. I've been working with Jason since day one with my Prius and it will stay that way until my next car. Which by the way will not be for a long time since Jason makes sure this one runs great all the time!Dale Rock

floridacracker

18 de jul. de 2013

If you get Oscar Luna or Stuart, the Service Manager, push your car to the next dealership because if not, you'll be pushing your vehicle back there after it leaves.Brought my brand new 2013 Scion in for electrical issues that should have been covered under the warranty. They serviced the car and charged me $326 when I picked it up. The reasoning was that a GPS monitoring component had been installed, which "voided" the warranty. They disconnected the GPS and called it done. I didn't make it out to Semoran Blvd before noticing the clock and radio weren't working, so I turned around and headed back. Oscar Luna fixed a "fuse" and off I went..again.Made a left down Fairbanks and didn't make it more than 3 miles before the power started going out again, then eventually the power steering/brakes, radio, and the entire instrument panel! The car would not keep an idle and I coasted it into the IDC parking lot. Bigger problems than what I originally brought it in for.Called Oscar right away, at which point he told me the tow back may not be covered under the warranty..it just depended on what they found.In the end, I picked the car up today and asked for the Service Manager- Stuart was his name. This "new" problem was covered under the warranty, along with the towing service. But this "new" problem did not constitute a refund for their first mistake in his opinion. It suddenly became an "additional" problem.Meanwhile, their first mistake in misdiagnosing the problem came out of my pocket and they REFUSED to give me a refund.I would highly encourage anyone NOT to have service work done and this dealership! The service department here is a bunch of SCAM ARTISTS!

alycroy

17 de jul. de 2013

I had a great trip to Courtesy Toyota to have my car serviced. Jason was friendly, and had my car ready for me in less time than I expected it to take. And my car had been washed and vacuumed, which I was not expecting!

ashliepicon

17 de jul. de 2013

No one really paid attention to me as I brought my car in and only ONE other person besides my adviser said hello to me. I waited a bit before anyone helped me.Ozzie/Osvaldo Perez greeted me, took care of EVERYTHING I asked for, was approachable, kind, informative and assisted in getting the best for my car/me.He was able to give me realistic timelines, fix things wrong with my car I thought I would have to go to my dealer 3 hours away for, and presented great overall customer service. Where I was unimpressed with the dealership in regards to it's attentiveness, the popcorn and movie helped pass the time. The cashier and inside staff were also very friendly.Thanks Ozzie. I'll be using this Toyota/Scion from now on.

mmbamfra

13 de jul. de 2013

Awesome service and courtesy like all the many times I have been here since I bougt my first Camry back in 2009!!!!! Jason Rubel as excellent as always!!!!

Timcichon

10 de jul. de 2013

Our service rep, Jason Rubel, was very helpful with doing cost comparisons with us when deciding where to buy new tires for our Toyota Solara. He worked with so that we felt comfortable bringing it to the Toyota dealership for the tires. He was very helpful & courteous throughout the process.

jhwms88

8 de jul. de 2013

It took a little longer then I expected but very satified. Will go back again for my next visit. When I am ready to buy another car I will be back.

plipford

7 de jul. de 2013

Scheduling the appointment was easy. Jason briefed me on the service required, as will as the optional recommended service, and a promised completion time for the service. The service was completed by the promised completion time, without any surprise problems.

miacrews08

1 de jul. de 2013

VERY QUICK AND COURTEOUS SERVICE. DEALERSHIP HAS A LOT OF AMENITIES WHILE YOU WAIT. COFFEE, POPCORN, MOVIE etc.VERY CLEAN. HAD PLENTY TO LOOK AT AND DO WHILE WAITING FOR VEHICLE INSPECTION.

fishmay

25 de jun. de 2013

Jason Rubel is always a delight to work with and makes my experiences so much easier when I have my vehicle serviced for routine and out of the ordinary situations.

drmoles

9 de jun. de 2013

I recently owned a Nissan product which I used to take for service to a Honda dealership for care, due to extreme deficiencies at the main Nissan dealership. I honestly still believe that Honda dealership's service department was the best experience I ever had. That is until I went for my first "complementary" service for my 2013 Highlander. I came in before my scheduled appointment and was greeted in a courteous manner by Mr. Perez. My first impression was positive. Everyone I came across, acted like they were paid to have fun at what they do. Not a person we encountered presented with that so common attitude of " this is just a job", but appeared seriously and cheerfully dedicated to the task at hand.Ozzie showed us around the dealership facilities and introduced us to some of the other members of the staff. My wife and I went to the showroom and browsed to all the vehicles on display. A salesperson approached us, greeted us and offered assistance in a kind manner. After we told her that we were just waiting for our car to be serviced, she simply made herself available if we had any questions and left us alone to continue what we were doing; no high pressure sales tactics, what a blessing!!!Our vehicle was finished earlier than when promised by Ozzie, now, what can be better than that on a Saturday morning???My wife's impression was as positive as mine. She will soon need a new car, and, guess where we are going to purchase it.........do I need to say where?

cjkarp

4 de jun. de 2013

Sent an inquiery on a car and decided that we would look into another car a Se Camry. This dealership gave me the worst in trade in value at 9800 when most dealerships were 2 to 3 grand more. Even though they said they could make a deal I refuse to step in their door with a lowball quote like that. Raul seemed very nice from the email conversations.

mitzib29

4 de jun. de 2013

Jason always has our best interests in mind. He reccomended a service plan that pre pays our oil changes which will save us money in the long run!

jharvey10

4 de jun. de 2013

The service is very prompt, and my questions were answered with good advice concerning the service needs of my car. The service is friendly, and the waiting area has adequate room for everyone.

raybel

4 de jun. de 2013

I have had my tundra in for routine service twice already. The guys are excellent at the service, letting you know if they found anything else that needs to be looked at and the price for that service. The prices on the different services appear to be pretty good. Jason, theservice writer I work with is excellent and makes sure that your vehicle is taken care of. They are an busy shop, so if you want to wait,it may be an hour or two. They do wash and vacuum your vehicle after service, great service for the customer.

rnoss

3 de jun. de 2013

Very courteous. Car was ready earlier than estimated and seems to be performing well. Cost of service was a bit high, but probably typical. I will return for service.

brubet

28 de may. de 2013

Brought vehicle in for 10,000 mile service. Was told vehicle would be ready in an hour and vehicle was finished within the time promised. Jason was quick and efficient asking if I had any problems with the car. Told him I didn't require anything but the basic service. In and out in a timely fashion, which I appreciated.

JudyHaas

23 de may. de 2013

Wonderful customer service. Quick response to questions with attention to details. On time appointment. Fixed any and all issues quickly. Returned phone call right away.

Tina solomon

21 de may. de 2013

Jason, as always was very nice and professional. He advised me of problems and options. Wait time was appropriate for repairs. Always a pleasure at Cortesy Toyota with Jason!

Zarcon27

18 de may. de 2013

We went to the dealership looking for an answer to a problem refifnancing our current vehicle, or trading up to a newer used one. When all was said and done, we drove away with a brand new vehicle that we neve expected to have. This was after credit unions and banks declined out attempts to refinance the vehicle we had. We were treated with the utmost courtesy, respect and helpfullness.

MaitePerezPuelles

14 de may. de 2013

I went to Courtesy Toyota (Semoran, Orlando FL) to do the 30,000 miles service to my Toyota Venza. I was surprised in a good way because although I arrived to make an appointment, Jason told me that I could have my car serviced at that moment. Because the 30,000 service is longer the usual, I was offered a lift home.I already used all service coupons but got good pricing and discounts on what was performed that day.The only negative thing I have to say is that the car didn't get a wash as usual it does.

Jccr

14 de may. de 2013

Excellent experience from Shekhar (Internet sales) to sales manager and financing people. Shekhar was very straight forward - no pressure, and took his time ensuring that we were satisfy with our selection, needs, and even wants of our new vehicle purchase. Definitely recommend this dealer, and Shekhar for his exceptional service. Also this is the only dealer in central florida that offers lifetime power train warranty which was a plus for us!

DamianGonzalez

12 de may. de 2013

My Experience in the last 5 years of which I have purchased 3 Vehicles from this facility has been nothing short of OUTSTANDING, but that is limited to the Sales representatives. The first time I purchased (2) Vehicles in one day from Mr. Fred Robinson, which is not a manager at this facility. Although negotiations were tough, Mr. Robinson found a unique way to seal the deal. For that Mr. Robinson, I have returned for more business. AutoNation should hire more individuals like this man, as he is an exceptional leader, closer and makes you feel like he's buying the car and looks out for you although he works for the dealership. This was crucial in the fact that I bought 2 cars, in the same day from this man. A true salesman and exceptional employee. I returned to buy a new Prius that my wife had racked up 100k mile on recently. Initially, there seemed to not be a possibility in a deal even being considered, but.....Mr. Michael Miller thought otherwise. He analyzed every detail of my trade and explained the trade in process. Mr. Miller is probably the BEST salesman I encountered, as he tailored his approach to my mindset and feelings. He understood were I was and worked diligently on working on a deal that was perceived to come across abrasive because of trade-in allowance. He simply worked magic, while working with the trade-in dept. in an order to work out a deal. I have worked with 2 outstanding individuals at AutoNation Toyota at the Winter Park Facility and have been nothing short of COMPLETELY SATISFIED with Mr. Fred Robinson's and Mr. Michael Millers performance and professionalism. I would highly encourage AutoNation Toyota to hire more employees of this caliber as their business would simply do more business! That my friends, IS FACT!!! Now, to address the "we owe you" aspect of the deal. We were able to secure a deal because of the ingenuity of Mr. Miller by means of adding the heated seats option to the new Prius to solidify the deal. I mad it VERY CLEAR and was assured that FACTORY HEATED SEATS were going to be installed at a later time and I was called by a service representative Mr. Juan Mancayo for an appointment. I dropped off my vehicle and was provided a rental for the time day, so that this "I owe you" would be completed. When I arrived back the next day, I was greated by Mr. Macayo and showed the vehicle. I was IMMEDIATELY UPSET. First, one of the headrests, where missing! Really? Next, the heated seats where aftermarket and the switches where mounted on the side of the seats where you couldn't see them. "LED lit, heated set lights w/ 2 function options, mounted whereas you would need to stop the car, open the door to even see what setting you where on! COMPLETELY UNACCEPTABLE!!! I then was met with "well sir, that is the way they come", while looking at the factory unused blowout faceplate where TOYOTA would install the heated seats switch directly under the instruments cluster, center of the vehicle. WOW. As an Electrical Engineer of which working at Lockheed Martin for over 11 years, I felt very, very insulted. I asked for the switch and stated that I, "I'll take the switch and do it myself, just give me the switch". Was then told that "we can't do that", "that is the way it comes". "Since you didn't purchase the car with the option, that is the kit we had to put in". Such BS!! I intern asked this...."so, when a customer comes in with heated seats that need repair; You guys have to put aftermarket parts in order to repair the car and change the configuration of the car?". After the insult, I ended the conversation and talked with the Service Manager that "DID WHAT WAS RIGHT". I give the Sales Staff 5 stars, Service Advisor a 1 Star, and that's for coming up with a reason that would be believable to anyone that didn't know better. Please, I welcome calls to discuss this in detail!.Damian 407-970-8976

MariaPadro

8 de may. de 2013

One major think I always look is the customer service skills, so far Ozzie and cashier departments meet all skills with 100%. Ozzie would explain everything that is need it in details that are easy to understand and affordable. Should you have any concerns please don't hesitate to contact me.thanks,Maria

Chris300cbi

6 de may. de 2013

The guys took real good care of me and as well as the girls in the rental office... my truck is almost like brand new for s 2007 Tundra.

ChandaPortee

30 de abr. de 2013

I like courtsey toyota they are always professional and friendly. They know my car better than I do and I like that. Thank you Jason Rubel.

valscabanaboy

30 de abr. de 2013

Everything went well. I was greeted promptly. Jason Rubel, my service advisor, did an excellent job. Service was done quickly and correctly. All in all a very pleasant visit.

jhlapeters

26 de abr. de 2013

Right from the drive thru station this was a great service visit. Ozzie was very friendly and informative. the waiting area is clean and set up with a lot of sitting options.

Gabiniki7

20 de abr. de 2013

Osvaldo was very helpful and guide me through the whole process. I went for my 25k service and he realized that my tires were not in good conditions, he said I could hold on until next service and to keep in mind that they will match any lower price for the tires. He didn't lie, I got a lower price from Costco and with his help and patience my car is driving again like new. I will most definitely recommend Mr. Ozzie to my friends and family

gollyhollie

17 de abr. de 2013

My car (Sienna purchased from you a few months ago) said "maintenance required" so I assumed it was time for an oil change..your staff gave me a same day appointment. I was greeted immediately and Ozzie took wonderful care of us. I had my 2 kids in tow so your facility equipped with snacks/tv/play was like a dream come true. Ozzie could not have been a better representation of your company. I felt like an appreciated customer. He was so gracious, accomodating and kept us informed. Our wait ended up being shorter than the estimated time and he explained to me that we have synthetic oil so it wasn't time for oil changed but informed me about our tires needing to be rotated. It was the best customer service experience I can remember, you are running things wonderfully and Ozzie is a stellar employee.Thank you!!Hollie Heatherley Mariniello

freckles1723

15 de abr. de 2013

Jason always goes out of his way to make sure my family is satisfied with the service. Keeps us up to date on things that we need to take care of and keep an eye on. This is the 5th car I have bought and we always bring our cars to Jason for service.

ririzaid

15 de abr. de 2013

Rubel, Jason is a friendly person, always smiling and providing me a very good service. the service didn't took long and it was done the right way.

boopies1

14 de abr. de 2013

Jason is always as pleasant as always to deal with. He is an exemplary employee, answers all concerns and questions we have regarding maintenance of the vehicle. Thank you very much.

luvlambs

11 de abr. de 2013

When searching for a vehicle, i did a lot of research to find the right one. I have a 5 month old baby and wanted to get a Sedan or SUV. I saw an incredible deal on a Toyota Rav4 at Courtesy Toyota of Winter Park. I live in Tampa, which is about a 2 1/2 hour drive away. So I called in the A.M. to confirm that the price was correct and that the vehicle was still available. The person answering the phone said it was correct and was still available. I drove the distance with my baby in tow. I arrived and the vehicle was already in front and they were waiting for me. Upon seeing it I knew it was mine. The test drive was just dessert. It was a great deal. Then when we sat down I told them I already had financing from my credit union. They had approved me at a 6.99% with no money down. I was approved for exactly the advertised price plus tax, tag and transfer. The sales person came back and said 'sorry, but the price was wrong. We advertised it wrong. It is actually $2000 more than what it says. We're sorry, but we are in this business to make money and aren't going to give the vehicle away." WHAT ???!!!! I was so upset. But it was a good deal at $2000 more. But my credit union (Grow Financial) was closed by this time. So Finance came out and offered to see what their lenders would say. They came back with a 26.99% and $1000 down. This was excluding the bumper to bumper warranty and any extended coverage as advertised. I was so upset. Then the Finance Manager said I could close and then go to my bank the next day and refinance it. I asked if he was sure. He said he does it all the time. Reluctantly, I closed. The next day I went to Grow Financial and they said they couldn't refinance me for 6 months and that Courtesy Toyota of Winter Park was "well aware of this" and that "they do this to people all the time." The lender Courtesy found me (Santander) pays kick backs to the dealership, but they don't get the kickback if refinanced within 6 months. Since Grow has a business relationship with Santander, they respectfully don't refinance for 6 months so that all involved are pleased. My bank said they'd close on my financing directly to Courtesy within an hour of my call, but that Courtesy would have to contact Santander to rescind the transaction, which was possible if they hdn't yet funded. I called Santander and they had not yet funded. So I called Courtesy and not one person in the entire establishment knew how to call the lender to rescind. I called the sales manager, the finance manager, the salesperson, and anyone who would listen. But as the Finance man who took care of me the day before was off, there was nothing they could do. So, when they could have helped me fix the entire horrible screw job, they chose to screw me again. Groe Financial did, in fact, close for me and had the funds available for Courtesy to claim, but they never did. Needless to say the payment difference between a 26.99% and a 6.99% is significant, even for 6 months. And furthermore, my lender was giving me 100% financing and would have reimbursed me the $1000 that I had to pay upfront with Santander. Overall, Courtesy did nothing to accomodate me. The can of Coca Cola was the best part of the experience. But it ended up costing me over $4000. False advertising and an entire team that acted like they were doing me a favor. I will never recommend this place or their people again. They were condescending and unaccomodating. They were strictly "in the business to make money" and that is sad. I thought they were in the business of servicing clients and earning business......that's a better way to make long term money in my experience.

JPLowndes

10 de abr. de 2013

Our Prius service appointment was to complete recall work and an oil change. The service by Jason and the service team was exemplary as always.

Aparad

9 de abr. de 2013

Mr rubel did an excellent job answering my questions and offering me advice during my service. He was very respectful and i would recommend him to anyone. He was very helpful throughout my time there.

ladydi2100

8 de abr. de 2013

Whenever I go to COurtesy Toyota, everyone does their best to make me feel valued and special.Even where there is a problem, they are all courteous and helpful.It is always a very pleasant experience.

jblank

4 de abr. de 2013

The service was completed timely and in a great manner. Jason and other staff members, including the shuttle person were very friendly and helpful. Although prices are a little high but worth the quality.

poetassium

4 de abr. de 2013

Send inquiry via internet, dealer responded one time. I called 4 times and left messages. I received no call back. So I called to ask for a manager and the gal that answered the phone acted like I was dumb or something. Some guy answered, I told him I would be able to make a deal that day if they took off the appearance protection and theft protection (which are just a way for the dealer to make more $$$$). They refused then I asked if they would work with me on the price for them ($800) he's response was I will call you back in 5 min. almost 3 hours later he calls back, but it was too late another dealer worked with me and we struck a deal. Too back your not very Courteous, leave me hanging ill go behind your back and make my own deal. To be honest you have the exact car I wanted too at a better price. Just so I would not have to deal with slim xxxxx like these guys I forked over 3,000 dollars extra granted the car I got has half the miles and is CPO but what ever losers!

caliche

2 de abr. de 2013

Exelent Mr Ozzie was very nice and friendly, we took the car for a recall and he expleint us what they were going to do and also he ofered tires that we may get later. Thank you ozzie for your help and for being so friendly.att Helen Corredor.

triciaq2

30 de mar. de 2013

Jason was very friendly, great personality. He was offering to have the tires put on at a later date, so I could go home earlier, but when I said we were making a trip to Miami the next morning, he said no problem, we're here until everything is done, and you are safe on the road.

ladydi2100

30 de mar. de 2013

Courtesy Toyota is always professional and easy to deal with. If I ask for an explanation of somethihng, I get it immediately and without any condescension. Jason Rubel is very easy to work with. He is also very professional, friendly, and puts in extra effort to find out what I need and to get it for me. I will continue to go to Courtesy Toyota and to use Jason as my service tech.

sandrajones505

28 de mar. de 2013

Bob Lavin was waiting for me in the parking lot when I arrived. He greeted me as if I were an old friend and by the time I left with my new Prius, I felt that I WAS an old friend. This is the friendliest dealership with which I have ever dealt. I used the COSTCO Buying Service, so I didn't have to negotiate the price. I thought, for sure, they were going to make it up on the trade. However, they actually gave me MORE that I expected to get for my old car. I have already recommended Courtesy Toyoto to several of my friends and would recommend them to anyone who is looking for a great buying experience. If the other salespeople are anything like Bob Lavin, this has got to be the greatest dealership in Florida.

Nancyvinces

26 de mar. de 2013

Osvaldo Perez was very informative and helpful from the first moment. Additionally, he was friendly to my husband and I and explained to us all the repairs , etc.

JACrocitto66

26 de mar. de 2013

Every time I go to your dealership I am satisfied with the service and courtesy I receive not only from the service department, but also from everyone that interacts with me.John A.Crocitto407-694-7833

jnoga

25 de mar. de 2013

I started off my experience with Oscar in the service dept. He was very friendly and did some great service work on my vehicle. Because of how great Oscar did I decided to work with Leanne on the idea of purchasing another Camry. She followed up with me via text (my preferred communication) once she got in the car in the color I had asked about. She did an excellent job helping me with my 2013 Camry SE purchase. She went above and beyond to make the deal happen. She was able to work with both my wife and I until 10:30 at night to make sure we got the car that night. It was a pleasure to have a sales person that was respectful of my very limited time. She worked with her manager to get us a great deal on our financing, a fair price for our trade, & made sure the car came with the high end accessories. Along with the good deal on the car she was able to help me keep my 2 young kids having fun during the whole process.(this was a deal closer for me). We did have a miss communication on one of the features but this was corrected promptly by the finance director. This proved to me that this dealership truly cares about the customer even after the purchase. I have traded in both of my Ford & Lincoln vehicles and love my new Toyotas. I now own 2 new Toyotas and plan on buying a 3rd from Courtesy once they bring back the Supra because of the friendly service, customer follow up, and great deals on great cars. I highly recommend both Leanna and Courtesy Toyota for anyone looking for a truly amazing car purchase experience.

Michie76

24 de mar. de 2013

Jason is very professional, helpful and friendly. I would defintely recommend friends and family to the Toyota dealer. The wait was a little long but I had the chance to sit and watch a movie until ny car was done, which is great.

reedyja

24 de mar. de 2013

Great service with great pricing. One of the main reasons I enjoy this location is that it is open on Sundays. I can leave home early and get back before anyone misses me.

gonza7301

22 de mar. de 2013

JASON GOES BEYON MY EXPECTATIONS ON CUST SERVICE KEEP UP YOUR GOOD WORK JASON, HE RECOMENT ITEMS THAT I MAY NEED TO SERVICE ON MY CAR WHICH I WOULD CONCIDERED FOR MY NEXT APPT

Raywin1056

21 de mar. de 2013

Jason was very friendly and was informative about the services to be performed on my vehicle. I had questions about the service and he patiently explained why it was necessary.

cheryljor01

21 de mar. de 2013

When I come into Courtesy Toyota I always ask for Jason because I feel he is honest and will suggest what is needed on my vehicle. Once I needed wiper inserts and he said come on in....I'll put them on for you.I just drove up....bought the inserts....he put them in at no charge and I was gone in 10 minutes.

mawesley

21 de mar. de 2013

Jason Rubel is very personable and always make me feel at home. He is also knowledgeable relative to my car concerns. I hold Jason in the highest of trust category.Thank you,Mary Alice Wesley

Jai7123

14 de mar. de 2013

Great experience with all at Courtesy Toyota/Scion used vehicles. From sales to finishing paperwork.I called to look at a Scion tc, Edmund confirmed car was available and arranged test drive. Edmund was with a client but greeted my son and I and introduced Youssef to help us with car. Youssef was a great guy to work with. He knew everything about the certified pre-owned car and answered all questions I had as son test drove and we rode along. He had the 120 point inspection and the car was impressive, loved it and price. Financing was a breeze and was the best available. He took care of everything. Edmund checked with us now and then and that was nice. Dealership is extraordinary. Clean, friendly, comfortable. Easiest and best deal I ever got on a used car. Love certified program, bought additional warranty that I needed and Fred Robinson helped a great deal. We keyed in on what I needed and once was a skeptic of warranties but Fred helped me find what I need at right price and even scheduled first routine service appointment. Now I don't have to worry about ever maintaining or fixing/repairs. I love Certified Pre-owned as the depreciation of a new car reduces price but you still get a darn near new car that's all checked out and warrantied.Totally impressed and pleased as was my son. I don't usually write so much and so positive about anything but finding the Scion tc and Courtesy was awesome.Peter B.

sabaali

10 de mar. de 2013

We went to buy a car and negotiated with the dealer and walked away with the vehicle the same day. We negotiated very assertively and he and his staff were very courteous with us at all times and made us happy with our purchase and car buying experiencing. We would recommend that our friends and family purchase a vehicle from Matthew and the staff at Courtesy Toyota. We look forward to buying more cars from there and bringing our car in for their regular service vehicles.

Freeney

8 de mar. de 2013

I have been a customer and or clint of Jason Rubel for some time now and will continue as long as he is and employee with your company. As I have stated bfore Jason is always very polite, courtesy and professional. He takes time to explain so you can understand what is going on with your vehicle and being a single female it's very important to have a person so trust worthy as Jason to depend on !

Jmata001

8 de mar. de 2013

My name is jennifer and i dont even have the words to describe how much the seevice director SAL has done for me. The GM John Brunell and Sal have went above and beyond to ensure that im happy. If you have issues before posting bad reviews give mr brunell and Sal a chance to help you otherwise they may not know.

Erswi239

5 de mar. de 2013

Professionalism unmatched. I just needed an oil change and Ozzie noticed a puncture in the side wall tire. I ordered the tire and am extremely satisfied with his care and concern.

kathydria

4 de mar. de 2013

I took my car in for service when I met Osvaldo. Osvaldo goes above and beyond when it comes to customer service. He is very attentive, friendly and anticipates my needs. No matter how busy it may be that day, Osvaldo always makes eye contact as soon as I come in through the door, greets me and knows me by name. He makes me feel valued as a customer and treats me with respect. He is extremely intelligent and he has a strong passion for cars. I know nothing about cars but Osvaldo took the time to explain to me in layman's terms what work was done on my car and why it was important for the problem to be resolved. Osvaldo provided me with quality of work at an affordable price. My overall experience with Osvaldo was excellent and I will continue going back to him for my car needs.

altorres

4 de mar. de 2013

I purchased two Toyota Camry's SE 2012 and really like these cars. Everytime I bring these cars to get serviced Jason Rubel has been ontime and really handles his business. I never have to wait for an appointment with same day service in most cases. He never pushes for you to buy any extra service or equipment as some other dealers try to do so I never feel pressure to have to do something I can't afford. This dealership has been excellent from the beginning of my purchase thank you Courtesy Toyota.

zapata002

3 de mar. de 2013

Jason was great I really liked the way he talked and presented himself. He had a good attitude and knew exactly what he waa speaking of

moulder789

3 de mar. de 2013

WE ARE ALWAYS PLEASED WITH JASON HE IS A VERY NICE MAN.HE ALWAYS PUTS US FIRST AND I REALLY THANK HIM . HE IS ONE OF YOUR BEST. LINDA LOCKE

jacquie.eubanks.9

19 de feb. de 2013

Ozzie, was very professional and helpful by pointing out the service I needed on my 2009 High Lander . We purchased tires and he clearly explained the advantages of one brand over the other and convinced us that we were getting a good deal. Following my service he helped me with my GPS/phone system and delivered my car after having it washed. Over all I was pleased with my service and will return for future service. Congratulations, Jacquie Eubanks

barialto

17 de feb. de 2013

I came in today to get my oil changed in my car. Ozzie/Osvaldo Perez was the associate who helped me, and he was very kind, professional and patient in explaining everything to me. He ensured that the work was done in a timely manner, and was a pleasure to do business with. Overall, the experience I had this morning was excellent, and would certainly recommend your service department in the future.

anahitaalfred

17 de feb. de 2013

I brought in my car for the Toyota recall remedies. Great experience working with Ozzie. Very professional and courteous. No issues with the car at all. Shuttle service is really handy and convenient. Thanks.

ladylexd

10 de feb. de 2013

I made a 2:30 appointment for a 5,000 Mi. check and arrived 10 minutes early. It took approximately 25 minutes to meet with a Service Advisor, however, you were quite busy for a Sunday. Ozzie finally arrived on the scene and the process began. Ozzie is knowledgeable, attentive and customer oriented. He turned, what started out to be an unpleasant experience, into a positive event.

cgaylor1

10 de feb. de 2013

Mr. Perez was an awesome employee. He told my dad and I that it was going to take about an hour to check over my car because it was a busy day yesterday and within thirty minutes he was done. He was very polite and made sure that my dad and I knew where the waiting section is. When he told me that my car was ready he saw me studying for my Spanish class. He asked me if I needed help carrying anything and I told him no thank you but he helped me with my Spanish; by telling me what he did to my car and I understood everything he said. He also made sure I understood so I told him what he said in English and it was awesome that he took the time to help me improve my Spanish conversations. He was again very awesome and had a lot of guest service and hospitality skills and took care of my dad and I. Thank you :)

syoung21

10 de feb. de 2013

Sales and service are truly exceptional! We have just bought our third vehicle from courtesy so when they say "Who ya gonna call", we call Courtesy!

nanabyrd

9 de feb. de 2013

My overall service experience could not have been better. Ozzie was great and so was the shuttle service. I travel all over and have never had a more "together" dealership than this. The clean car was a plus!!! Keep up the great work. Margaret Byrd

bungalowbill68

6 de feb. de 2013

I was impressed with my visit overall. I called on a Thursday and scheduled an appointment for Saturday. Ozzie Perez greeted me on Saturday morning and had my car in the shop on time. Maintenance was completed by the end of the day as promised. I was pleased with the overall service and will be returning for future maintenance. Ozzie in particular was very easy to talk to, and I enjoyed dealing with him.

joeluis25

5 de feb. de 2013

Ozzie was very helpful and attentive. He took care of everything I wanted. He definitely knows how to handle customers. The rest of the staff was friendly and helpful as well. This definitely makes the difference.

sebastian.puentes.98

3 de feb. de 2013

Ozzie was extremely kind and helpful to me, he made my experience very enjoyable and took care of everything i needed. I will definitely go back for more service with ozzie.

laynenp

29 de ene. de 2013

My only complaint is that I was very focused on price and was promised a price-matching of any other service price or coupons that I could find. (Which I appreciate.) However, I also wanted all my prices as "out the door" amounts. So after I spent a lot of time talking about prices and then signed an agreement that I would pay approximately $550 for all the work I was having done, I was pretty disappointed to see that my total came to over $610. It was explained to me that that total included shop fees and taxes that couldn't be removed. Fine. But why wasn't that total given to me UP FRONT when I was consistently asking for my out the door prices?!? Especially considering that the prices that were being matched by Toyota's service department were other service providers out the door prices, not prices that they would then add on fees/taxes to. So did I even save any money? Everyone was very friendly and accommodating and I'm sure we could have reached an agreement on price but I feel like the way it was handled was misleading.

Katdog77

28 de ene. de 2013

Jason was very helpful, kind, and asked several times if he could do anything else to help me. I enjoyed the free hot tea. I had 2 bags of hot popcorn. Thank you.

btmtime

24 de ene. de 2013

I called Juan Mancayo and set an appointment for window tinting after some phone tag I was able to set appointment at 1PM.I brought the vehicle in with my wife and mentioned to Juan Mancayo that the 2010 Toyota 4Runner was washed but not waxed prior to delivery,so he put on the work order for the vehicle to be tinted and WAXED.When the job was finished he told me BOTH the tinting and waxing of the vehicle were done as explained on the receipt I got.I took delivery of the vehicle and left.The following day I inspected the work which was done and noticed the tint was put on well (I paid 205 incl tax for this) the wax however was not applied.Just to verify I took the vehicle to a professorial car wash and they confirmed my suspicion THE VEHICLE WAS NOT WAXED!!! I think the fact that Juan lied about this is distasteful for a big dealer as Courtesy Toyota division of Autonation founded by Wayne Huizenga.I have paid $1500 for the supplemental insurance for interior and exterior,so if something were to happen it is covered,problem in this case is that when you bring in the vehicle and request service you are told it was done,where in reality it was not.I have subsequently waxed the vehicle myself with Teflon wax and the difference is notable.I am disappointed with this event and unfortunately cannot recommend this sector of the dealership.

carlito 44

24 de ene. de 2013

My experience with Mr Peters and Mr Rubel over the years have been exceptional they both have been extremely courteous and helpful in many ways, and they obviously are very efficient at what they do. It is always a pleasure having to deal with these two Gentlemen.

Bomboncito69

22 de ene. de 2013

Jason is very pleasant man he take care of my truck service very professional , like the Toyota , movies popcorn and everyone very friendly thank you .

kathleen7851

22 de ene. de 2013

This is the very best dealership I have ever dealt with. After purchasing my third vehicle from them I moved to the far end of Longwood. It would be much easier for me to use a different dealership for my service, but I wouldn't even think of it. Jason Rubel is my service mng. and he provides me with the most excellent service (prompt, courteous, knowledgeble, accessible). I love my car and love this dealership.

KevinYost

22 de ene. de 2013

I had a great experience with Jason Rubel in the Service center, he worked very hard to get my car in quickly and gave me a great price. I've been bringing my car here for over 5 years and have had a great experience the whole time.

dankehler

22 de ene. de 2013

Jason was knowledgable, friendly and courtious. He explained the services needed and recommended in a way that I could understand. He showed a willingness to work with me. I will highly recommend both Jason and Courtesy Toyota to all my friends.

skigirl6311

22 de ene. de 2013

Jason Rubel is always courteous and professional every time I come in to have my car services. I have never had my car serviced anywhere else.

scskiles

20 de ene. de 2013

I've now had my 2010 Prius about 2 years. It has been an outstanding and economical vehicle. The service experience at Courtesy Toyota has been exemplary. My service advisor, Jason Rubel, is a professional. The minor problems I have had have been fully addressed and resolved because of Jason Rubel's tenacity and desire to provide outstanding customer service. I can always count on him to attend to a concern promptly and fix it. Though I have another Toyota dealership just a few miles from my house, I wouldn't consider buying from anywhere else but Courtesy Toyota. Jason Rubel and his Service Director, Stewart Burzee, are totally committed to customer satisfaction. Courtesy Toyota and its team have my highest endorsement and loyalty.

vallink

19 de ene. de 2013

The person who did my car's servicing was very friendly and explained everything well. The waiting area was really nice and had lots of comfortable seating.

atorgeman

14 de ene. de 2013

Like always amazing customer service from everyone!Quick, friendly,and very helpful in anwsering all of my questiones. I went in on a Saturday morning and there was a lot of people geting there car seviced but it never affected the quality of my service.Ozzie was wonderful! Also wanted to mention again how xtremly happy I am with the lease of my car.I would like to thank Raul Odetti for that! He made my decision easy, quick and painless! Thank you!Andrea Torgeman

GDBryan

13 de ene. de 2013

Jason was very helpful on my warranty work. The service department inspected my car and advised me of some items that would need to be taken care of soon. I intend to return.

keenanb

11 de ene. de 2013

Jason was great! He took the time to answer all my questions and was very polite. Made me very comfortable. Service was quick and within estimated time frame at time of scheduling appointment.

Nerberis

8 de ene. de 2013

Yes, I have a wonderful experience every time I'm in. The service is great the workers are very polite and pleasant always doing they best to accommodate you in any possible way:-)

Teressah

8 de ene. de 2013

The dealership performed the work needed for the recall notice I received. The work was completed quickly and professionally. Jason was friendly and helpful through the 1 1/2 hrs it took for the repair.

kkoogle

7 de ene. de 2013

Jason Rubel was very helpful with my service and recent tire purchase. I value having someone I can call on to assist me with my vehicle service needs and Jason is that guy. I only think I have not had a good experience with at Courtesy Toyota is the wait time, but as long as I get the right service at the right price the wait is not my biggest concern.

Cossy Johannessen

7 de ene. de 2013

I take all 6 of my cars to Jason for everything. Jason is dependable,honest, professional and very polite. I will continue bringing my cars into Jason and I do recommend him to my friends as well.

fgmfcmm

6 de ene. de 2013

I like coming to your dealership there is no pressure and everyone is friendly. They are honest and upfront with things that need to be worked on ..I actually like that they mention it in advance so it is not a last minute thing to worry about.

Kar326

5 de ene. de 2013

I took my car in for an oil change, tire rotation, some recalls, and other minor issues. My experience was with Ozzie was excellent. Never have received such great customer service at a dealership. Ozzie was friendly, knowledgeable, and efficient. Took care of all of my needs, even issues I wasn't sure could be addressed during the service appointment. I will definitely be back to service my Camry here.

MaxZRX

5 de ene. de 2013

I just had an oil change and tire rotation done but the service department always makes you feel welcome and keeps you updated with how long it will be. The waiting area is nice with plenty of seating with quite a few people getting work done. I guess it says something that that many people will bring their vehicle to this dealership, I know I will. Thanks Ozzie and all the techs that make this as painless as possible since we all know we'd rather be somewhere else in our Toyotas!

jauddb22

5 de ene. de 2013

Associate was very polite, he showed me a lot of recommendations. He also came to my car very quickly so I did not have to wait to be seen.

canguyen

3 de ene. de 2013

It was my first time here. I had a great service experience at Courtesy Toyota. Ozzie was friendly, honest and helpful. He is the reason I will come back to Courtesy.

Nataliamartello

2 de ene. de 2013

Great service , very friendly. Mateo found the right car for me.I already recommended him to my friends.I will sure buy my next car with him again.

Assistant08

31 de dic. de 2012

Great experience, Jason was very nice and informative. I would recommend this dealership and Jason to anyone I know. I don't fret over needing to do maintenance when needed.

Apilkerton

23 de dic. de 2012

Ozzie was a great person and easy to talk to. He answered all of my questions and told me about future recommendations. I will decently be back on my next service date.

kplazarivera28

22 de dic. de 2012

Service was great and quick. Ozzie was helpful and descriptive of the service that was done to my vehicle. He walked me through the process as it was my first service with the vehicle. Thanks for making it easy..:)

cpolarame

21 de dic. de 2012

Most definetly, Jason rubel is an absolute pleasure to work with. He is knowledgable, personable, helpful, makes you feel comfortable just knowing he is there for you. You really feel as if he is working just for you and will make sure you are more than pleased before you leave the dealership. He has a wonderful personality and you enjoy talking to him. I can't say enough about him. My husband and I actually enjoy coming in for our service because we know he will be there to greet us and take care of us down to the last detail. You can consider yourselves lucky to have him in your service dept.Last but not least Henry modaresi, was our salesman when we purchased our Camry and we always make sure we talk with him or if he sees us first he always comes over to greet us. Another wonderful associate that we highly regard as a really good and helpful person. Always willing to help and make sure our visit is a good one. He is also such a pleasure to be around. Thank you for having such wonderful people to deal with when we come to your dealership. They are why we keep coming back.Carol and Tony Pavoni

carl jacobs

17 de dic. de 2012

This dealership is 23 miles from my home but I will go there again to do business.Am looking forward to having my next truck at 0.0 pencent interest.

Mylife12

15 de dic. de 2012

Overall great service. Very punctual and courteous. Went over the services I received and made sure I understood everything. Very personable and efficient.Thanks Ozzie! :-)

cheriemonaco3

11 de dic. de 2012

Jason is a very courteous and professional employee of Courtesy Toyota. He is a pleasure to deal with and always makes us feel welcome. Thank You!

rafaelr713

6 de dic. de 2012

Mateo was a pleasure to work with. He was very courteous, friendly, knowledgable, and funny... all good traits to have as a sales person.He looked out for us and helped us every step of the way. Alex and Wilmer were also a pleasure to work with.This is the best car buying experience that I have had in a LOOOOONG TIME!!!I definitely will be back when its time for the next car, just hopefully not too soon unless I win the Lotto... haha

JSauerhoff

4 de dic. de 2012

Ozzie was very friendly and extremely professional. He asked my how my day was and what brought me in today. He showed what serviced my car needed and explained the reason why they were needed. He did not overwhelm me and clearly explained to me the options I had with purchasing new tires that I needed; explaining the difference in oil choices for my car for the mileage I was at; and gently broke the news to me about need new brakes. I did not wait at the dealership and he called me to let me know the status and check points of where my vehicle was at and called me when my vehicle was ready--plus he always clearly explained the price of each service and always clearly explained my options as well not overwhelming me or pressuring me into any specific service. When I came to pick up my vehicle, he promptly met me at the cashier's desk with a friendly smile and hand shake. Ozzie, thank you for your wonderful customer service!!

johann.veras.3

29 de nov. de 2012

Jason and the dealer offered me a great service. I was attended by Mr. Rubel as soon as as I arrived to the dealer. My car was ready on time. The customer lounge was comfortable.

ronnette.arnold

27 de nov. de 2012

I found a error in the billing. Jason was right on it and fixed the error. My power steering is working again and the 4Runner is driving great. Thanks!

reedyja

21 de nov. de 2012

Always great service, available to get my car in even without an appointment and enjoy the free popcorn, coffee, movie theater, and wifi if I need it. I will continue to use this great location for my vehicle service needs.

Teressah

19 de nov. de 2012

The service took much longer than I anticipated. However, during the entire process Jason kept me inform of the progress. Everyone was very friendly and helpful.

elim

13 de nov. de 2012

Ozzie is a true professional and very courteous. He took care of the 2 recalls, stuck tire cover and oil change. Great job and great service!!!

luis_racing

13 de nov. de 2012

Ozzie was Friendly and very Professional. I will recommend my friends to visit Courtesy Toyot any day and to ask for Mr. Perezthanks Ozzie

HACKT

8 de nov. de 2012

I live in northwest Florida so used internet to search for best price for a 2012 Toyota Prius. After contacting several dealers, Brent Dillingham at Courtesy Toyota offered best price. He was very courteous and knowledgeable. Turns out they did not have the model/color we were looking for but Brent searched around and found the exact match for the price he originally quoted. My daughter, who lives in Orlando, went in to get a test drive and sign the offer. Brent helped her with all the details of a new car purchase. He kept us informed on the status of the new car and helped her with the sale 2 days later. Our experience with Brent & Courtesy was outstanding, I look forward to dealing with them on future Toyota purchases.

shari89

5 de nov. de 2012

Ozzie was very thourough when explaining everything that needed to be worked on and made sure that everything went as painless and quickly as possible.

stephinorl

5 de nov. de 2012

Everything was above my expections for both customer service, speed of service, and quality of work. Ozzie was especially helpful through the whole process and I will visit this dealership again in the future.

Mlouthomas

31 de oct. de 2012

Jason rubel is very good at his job . And I have a great appreciation for his advise, I would not think of dealing with anyone else. He is always pleasant and pays attention to my concerns.

joanne hand

30 de oct. de 2012

Came to purchase new tires for my Prius. I was comparing $ with Costco, and was given the same price, so went with your dealership! Alignment accomplished at same visit, a real plus! Five point inspection also done, along with a car wash and vaccum. Couldn't have been more pleased! Love the movie RIO too! Great experience. Ozzie was gracious and showed me all around my new dealership!My kids have moved out your way so am moving my business to your dealership from Central Florida Parkway~Thanks~Joanne Hand

katiekernan

30 de oct. de 2012

Ozzie was very friendly and very helpful from the first moment that I pulled into the building. He made sure that everything on file was up to date and changed what wasn't. He looked at my tires and realized that it was time to be replaced. He informed me of the price match guarntee and I was able to find a deal that he matched for me.

Lissette0809

28 de oct. de 2012

I was satisfied with the customer service that was received. Everyone is very friendly every time I go. I also enjoy the quick cleaning they give my car after service.

mvillasm

27 de oct. de 2012

Great service. Always a pleasant experience from this dealership. Would absolutely recommend to friends and family, as I've never had a problem servicing my car there

rick.leavitt51

26 de oct. de 2012

Jason always provides professional service and goes beyond what I normally expect to insure that I have a fantastic servoce experience. I constantly recommend him to others that may need his services.

mandymiller

23 de oct. de 2012

Jason was great. He cleaned up the mess made by a prior service rep and restored my faith in the Toyota service department. If not for Jason, I would NEVER have returned to a Toyota Service Center. (I mean that, I was already calling friends to find a new mechanic). Thank goodness for Jason's honesty & taking the time to make sure things were done right.

Nerberis

23 de oct. de 2012

I had a wonderful experience Jason is great he makes sure the work gets done. Every time I'm at Courtesy Toyota I get out with a smile they are great!

jenniferdame

23 de oct. de 2012

I have been going to this particular Toyota dealership for many years. Jason Rubel has been my service advisor on my last two Toyota Corollas. He is always prompt, friendly and knows what he is doing. He is awesome!

dinger44

23 de oct. de 2012

I PREVIOUSLY OWNED A 2009 DODGE JOURNEY.THE TWO BEST DAYS OF MY AUTO OWNERSHIP WERE THE DAY I SOLD THE JOURNEY AND THE DAY I PURCHASED MY 2011 TOYOTA VENZA.THE SALES PEOPLE (SAL AKHTAR)AND THE SERVICE DEPT (BEN SMITH AND JASON RUBEL)HAVE BEEN GRATE TO WORK WITH,WHICH MAKES THE DEALERSHIP LOOK GREAT.THANK YOU DAN LANGE

packwood

20 de oct. de 2012

Jason has been taking car of my wife's highlander since new (2006). He is always friendly and courteous, nothing is too much trouble for him. We drive all the way from Sweetwater to have our car serviced by Jason!

imazloom

18 de oct. de 2012

Stewart, Eladio, and Jason finally solved the problems I was having with my 2009 Toyota Corolla. I was having steering problems and a foul odor emitting fromt the A/C. After a few trips to Courtesy Toyota, several A/C components were replaced correcting the odor problem. Jason and Eladio suggested replacing the tires with Michelin Harmoney tires. This corrected the steering issues I was experiencing. Everyone was helpful, courteous and completed the service on my car in a timely manner. I now enjoy driving my Corolla thanks to the Service Team and Ray Hernandez.

sarah.boye

18 de oct. de 2012

Mr. Perez was very nice and helpful in our new Scion's scheduled maintenance. We really appreciated that our car was done at the time he said it would be and we look forward to being able to go to him for our service needs in the future.

Elizabethclemens

16 de oct. de 2012

I've been servicing my car at Courtesy Toyota ONLY because of Jason Rubel. He is an excellent service advisor/manager and has always been open and honest about all work needed to be done on my car. He's friendly and very professional. They are very lucky to have him.

dhornborg

16 de oct. de 2012

The service personnel were helpful and friendly. They made sure that I understood what they did to my car and they did it in a timely manner.

LIzaguirre

15 de oct. de 2012

I continue to go to this Toyota Dealer because of the reliable and capable service Jason and the Toyota Technicians deliver. Jason has great customer service skills and I would recommend and refer this Totota Dealer to anyone. Best regards,Lillian Izaguirre

alex.vera.904750

14 de oct. de 2012

I have been using this dealer for the past 6 years since a move to this area and never have been disappointed. Very happy with the help received in every visit. You guys know how to keep my Corolla 05 in good shape .. Thanks

cwong5306

14 de oct. de 2012

Service has been consistently good. It's important to me as a consumer to have a good customer relationship with the service manager technician, hence, the fact that you do not have high turnover of employees as with many other dealers make this appealing to me-especially when someone knows you.Regards,Chris Wong

Kevin Lawson

11 de oct. de 2012

The service was great, they always wash and clean the vehicle as well always a plus. Ozzie was right there to meet me when I pulled in and took care of everything. Even getting me a ride to my job while the truck was being serviced.

litat

10 de oct. de 2012

The best service area to wait...........All persons encountered were friendly and helpful..The work performed was quick as promised, even assured the car was washed before being returned.

Annlich10

8 de oct. de 2012

Courtesy is a great name for this dealership. I was met with two courteous service reps. My concerns were addressed, and I was out of the dealership in one hour as promised. I don't expect problems w/my great car, but will return to Courtesy for prescribed service.Bob Lavin, part of the sales team, stopped by the waiting area to chat briefly. It was good to see him again.

cegump

8 de oct. de 2012

I hate going to the dealership to get my oil changed because it usually takes too long but Jason made it quick and painless. He was also very friendly.

Hometheaterdlp

7 de oct. de 2012

Ozzie was very professional and extremely courteous. Great customer service. I enjoy his demeanor and attention to detail towards his customers. He's a very careing individual. Good job Toyota.

scothamilton

6 de oct. de 2012

Wonderful experience. Thervice staff kept me informed during my say their. The costomer waiting area is very comfortable and relaxing. Looking forward to my next service appointment.

winterfall

5 de oct. de 2012

THIS REVIEW MIGHT NOT HAVE BEEN A GLOWING ONE HAD IT NOT BEEN FOR THE WONDERFUL CUSTOMER SERVICE WE RECEIVED FROM NICK OLIVER, GENERAL MANAGER.WE HAVE DRIVEN TOYOTAS SINCE 1989 AND ALWAYS LEASED OUR CARS FROM THE SAME DEALERSHIP WHILE WE WERE LIVING IN NEW YORK. NOW WE WERE LOOKING TO TRADE IN OUR 2009 CAMARY FOR A 2012 MODEL AND HOPING TO FIND A DEALER IN OUR AREA THAT WOULD COMMIT TO THE CUSTOMER SERVICE WE EXPERIENCED IN NEW YORK, IN TURN OUR LOYALTY WOULD EQUAL THEIR SERVICE TO US. WE FELT WE HAD FOUND THIS IN COURTESY TOYOTA IN WINTER PARK. SHORTLY AFTER WE PURCHASED OUR NEW CAR ALONG, WITH THE "BUMPER TO BUMPER" SERVICE, WE DISCOVERED A PROBLEM WITHIN OUR PAPERWORK DOCUMENTS. AT FIRST IT APPEARED THAT THIS WAS NO EASY MATTER TO CORRECT, FORTUNATLY WE DECIDED TO MAKE AN APPOINTMENT TO SPEAK WITH THE GENERAL MANAGER. HIS INTEREST IN US AS CUSTOMERS AND HIS CONCERN FOR OUR SATISFACTION IMMEDIATELY PUT US AT EASE. WITHIN A FEW DAYS ALL THE DOCUMENTS WERE CORRECTED AND A 'PROBLEM' THAT HAD SEEMED IMPOSSIBLE WAS GONE.THANKS TO MR OLIVER AND HIS FINANCE DIRECTOR,CHAFIK AMRANI AND BUSINESS MANAGER, SAM SOURYAL WE ARE LIFELONG CUSTOMERS OF COURTESY TOYOTA/WINTER PARKMARLENE AND GREG MOORE

bryantl

2 de oct. de 2012

My new Tacoma just reached 5000 miles and needed routine service, I called up Courtesy Toyota and quickly got an appointment for the next morning, exactly when I needed it to be. Soon as I brought her in I was greeted and taken care of by Ozzie. I asked where I might get some breakfast and he gave me a full tour of the facility including the small cafe area. As the cafe was not yet open, he asked around for me and found out about Johnny's Diner right across the street, where I was able to walk to while my truck was getting taken care of. As the work was coming to an end and before the complimentary car wash, Ozzie gave me a call to let me know I could start making my way back from breakfast. In perfect timing I walked back in just as my keys were returned to his desk.It was a great experience, I was promptly taken care of, treated extremely well, kept in the loop, and my truck was done before I knew it. I am very happy to know that I have this dealer to come back to so close to home, and will gladly return here for my future service needs.

jmelendez327

2 de oct. de 2012

Ozzie is very friendly and shows that he cares for the customer. He is makes sure the customer is comfortable during the wait time and of course, I never have any problems with my car after the service. Everything is always perfect!

roxana.martinez.7186

2 de oct. de 2012

Ozzie was great, he made my experience with your service center a wonderful one. He was helpful, informative, and fast he also gave me great customer service.

Rick Steurrys

1 de oct. de 2012

My family and I have purchased four vehicles from this dealership and get them all serviced at this location. Jason Rubel is the main reason that we continued to service our vehicles at this location. I rate the dealership an excellent on the way that Jason has treated all of my family members on their visits to the dealership. Thank you for the great service!!!

willpiper62

1 de oct. de 2012

As my service provider, Jason, as always, provided complete, honest, and top-notch professional service to help keep my 2007 Yaris with over 130,000 miles running great.

Satisfied222

29 de sep. de 2012

Jason Rubel does a terrific job. He got me in an hour after I called for a regular maintenance. While the car was there he arranged for body shop estimator to give me an estimate for previous damage. Found a nail in my tire and asked if I wanted to remove it and repair it. I did. I love the free car wash and vacum. Jason does a great job and is very pleasant to deal with.

mariafreeman

28 de sep. de 2012

My overall experience at the Courtesy Toyota Dealership is always a pleasant one. I am always satisfied with the attentiveness and interest shown by Jason Rebel who was my Service Associate who handled my car when it was brought in for service. He is thorough and quick to get my car checked in and serviced. I also appreciate my car being washed after it is serviced.

Michie76

26 de sep. de 2012

I had a great experience at Toyota. Jason was very professional and knowledgeable. I would definetly recommend a friend to buy at Toyota n service there car there.

gilbertshoot

25 de sep. de 2012

Extremely friendly service. Excellent accomodations. The service on my vehicle was completed in a timely manner. Ozzy displayed great customer service. Overall, a positive experience.

higginspaulm

25 de sep. de 2012

The sales experience was most pleasant and accommodating. I could not have been more satisfied with Henry's assistance help and explanation of the features, benefits, and operation of all the options on my car.

FrANcY1206

24 de sep. de 2012

Ozzie was very helpful and very nice to me. He help me with all my services. I will come back to him for future help with my car.

maleliss

24 de sep. de 2012

They are awesome. Always sweet and attentive and make sure you are doing well. That your wait is not to long and make sure they are able to help you.

uabamagirl92

24 de sep. de 2012

Jason is THE reason I come to the dealership for service on my vehicle. I have recommended him in the past and will continue to do so. I trust him and I know he values that. He has never let me down. I purchased my car at Courtesy 7 years ago and will continue to have it serviced there as long as Jason is there to handle it.

mscheeks82

24 de sep. de 2012

Ozzie was very informative, friendly and knowledgeable. He was able to answer all of my questions very professionally. I will definitely recommend his service to others.

bafreeland

22 de sep. de 2012

I have been a long term and repeat customer of Courtesy Toyota. I was very happy to work with Henry Modaresi again. He assisted me over the past few years with the purchase of my other vehicles. When it was time for an upgrade, I returned to Courtesy Toyota. He helped me find the right vehicle that met my needs and as usual his professionalism is outstanding. The process of purchasing was quick and efficient. I have always recommended Courtesy Toyota to friends and family. I would most definitely return to Courtesy for future purchases.

paloma85

22 de sep. de 2012

It was a wonderfull time while I waited I enjoyed a movie and popcorn. Mr. Perez was super attentive and very friendly. I kept his contact card and will be contacting him again for my next service appainment. THANK YOU for your time and wondefull expirience toyota.

lapikos

18 de sep. de 2012

We could not have been more pleased with every aspect of our experience at Courtesy Toyota Scion of Winter Park. Every individual we met or passed in the showroom or on the lot was professional, friendly and helpful. This professionalism and kindness did not seem forced or fake. It was obvious that these individuals truly cared that we were happy and being treated with respect. Every individual went above and beyond for us. We felt so comfortable with our experience, that we brought our college daughter in the following week to purchase her first car. She was treated with the same level of respect that we were. We will recommend this dealership to everyone we know and are not only loyal Toyota owners, but loyal Courtesy Toyota customers. I simply can't imagine purchasing a car anywhere else.

villarg

18 de sep. de 2012

Everyone was very helpful with the process of getting us into our new Toyota Camry. I will recommend this dealer to my friends in the future. Look forward to getting all of our vehicle maintenance performed at this location.

vahlm

17 de sep. de 2012

From the time that I was on the phone with Ozzie he made me feel satisfied with the customer service. He was extremely friendly and got me in to service my car right away. When I got to the dealership Ozzie was very professional and friendly, and let me know exactly what was happening with my car. There were no surprises at the end, and I will definitely come back again from my experience this time!

jastrone

16 de sep. de 2012

Ozzie was great. He's the first representative I've had from Courtesy who has not given me a sales pitch. I highly recommend him.As far as the service goes, I would have wished that after spending $450 on a 60,000 mile dealer recommended service that my car would have been washed.

Bazilefamily

12 de sep. de 2012

The associates that I worked with were a bunch of liars. Very disrepectful of customer's time. Didn't meet my expectations as a customer at all that day. That was my second car buying from there. I'll never return back again. Thank You

Jrodriguez

9 de sep. de 2012

Mr. Perez was very friendly and kept me updated as to what was happening with my car. He also was able to have me back in my car before his estimated time.

smiley53

8 de sep. de 2012

Excellent custome service, great presentation about car from beginning to finish. I really enjoyed my expericent and look forward to other scheduled visits. great personality. very patient. I love you Henry!

mitzib29

8 de sep. de 2012

Jason is always honest, efficient and friendly. I make sure I see him for all my service appointments. I also trust Jason's input on what my car needs.

MZTRMIKE

8 de sep. de 2012

Great transaction. Henry really knows all of the details about the different camry models available. Really like the free lifetime warranty as well. Will do business with Courtesy again.

mlope023

5 de sep. de 2012

Ozzie gave me his full attention and listened to what I needed. He was sincere and personable- I felt comfortable and totally confident that my car was being taken care of. I will definaely be back just because of the great staff and down-to-earth atmosphere.

Prius52

3 de sep. de 2012

A young lady greetedme as I exited my vehicle promptly followed by Jason, my service tech. He quickly informed me of their process and had me in and out quickly. Every employee I had contact with was very pleasant to deal with.

Philpotcap

2 de sep. de 2012

From the moment I called to schedule the appointment until the moment I left the dealership my experience was wonderful!Jason came to my car promptly and sent me on my way to your waiting area. I enjoyed a movie along with a delicious egg, bacon, cheese breakfast sandwich. Before I knew it my time was up. It was just the break in my day I needed!Jason explained all that had been done. I initialed and signed a few places and I was off in my just washed car!I look forward to my next service appointment!!!Christie Philpot

iblum

2 de sep. de 2012

I had an airbag warning light flashing. They did a full inspection and figured out it was the umbrella stuck under the seat that caused it.I'm very happy with the service, and the service adviser - Ozzie was friendly and helpful

kochurka

31 de ago. de 2012

Jason Rubel has always been helpful in keeping my 2004 4Runner running in top condition, especially in preparation for my trips up north. I appreciate his accessability and attention to detail when dealing with the service of my 4Runner.

dragonflyfan

31 de ago. de 2012

Jason was helpful and took time. Many dealers are always rushing. As a customer we are rushed to begin with and having a calm tech makes things more enjoyable.Thank you Jason.

PatiCakes

30 de ago. de 2012

The reason for me giving you the top rating is because Jason Rubel has always been very helpful and friendly and takes care of my 4 Runner for me. Jason is the best!!

rteeter1

26 de ago. de 2012

Ozzie was very friendly and he up front stated the anticipated wait time. This communication up front was never given before for any of the services and sometimes the length of time was frustrating since I wasn't aware of how long it would take.

LineckPerez

25 de ago. de 2012

It was a great experience the service was very fast and grateful. The waiting time was good and the courtesy theather is a great utility when we are waiting.

hjford

25 de ago. de 2012

Excellent customer service. The fact that he made me feel welcomed and was very thorough even though I live out of town shows true commitment to excellent customer service.

escubetcs

22 de ago. de 2012

I have been to many dealerships for our service needs and I think this is the second time I have come away feeling that I have been adequately informed. I think Ozzie made a difference so I can readily without hesitation give him a five (5) which I generally don't dish out easily - you really have to work hard to earn a five (5) from me.

jacquie.eubanks.9

21 de ago. de 2012

This was my first visit , I will continue to us Coutrtesy Yoyata for service on me 2009 Highlander. Ozzie will be my service advisor . He was very helpful.

yanaorlando

20 de ago. de 2012

Osvaldo was very helpful and friendly. I came in for my first maintanence appointment, and was glad that i did not have to wait in the line for long.

davidreeves

19 de ago. de 2012

Qzzie was great! He got me in and out on time without any hassles. Next time I need to bring my car there for service I will certainly ask for him.

karateshives

18 de ago. de 2012

Mr. Perez greeted me in a friendly, cordial manner. I had prepared a list of the services that had been done by Toyota of Orlando in the past. I explained that I had chosen Courtesy Toyota to service my RAV IV because the other dealership, which was quite close to my house, relocated in April. Mr. Perez reviewed the entire history of service performed since I had purchased the car in 2006. He discussed what should be done (75,000 mile service) and explained why. He had told me the estimated amount of cost and time that the necessary service would entail. I did not feel pressured to accept any additional service. Mr. Perez also took the time to look up the history of the service done on my Highlander which will be due for service soon. Previous service (2008 to 2011) was done in Fredericksburg, VA at Rosner Toyota.

swivelgrl

13 de ago. de 2012

Ozzie was very friendly and energetic and greeted me at my door as soon as i pulled into the service garage. He described what they were going to do in detail and assured me the work would be completed by the end of my business day. He called me once during the day to give me an update on the actual cost and for approval to proceed. He then called me a few hours earlier than promised, to tell me the car was ready to be picked up. All in all, it was a very pleasant experience.

kmera228

8 de ago. de 2012

My appointment was at 09:30 in the morning. They did not let me wait the attention was right away. Mr. Ozzy was very friendly,professional, and he explained everything that was done to the car.

JarheadDJ

7 de ago. de 2012

Flat tire repair on a new car. Jason and every one on every visit to Courtesy Scion has exceeded my expectation on resolving any problems or assisting me.

se_camacho

6 de ago. de 2012

When I came to the dealer the service was excellent! They treated me with great kindness and courtesy. Ozzy quickly took the information and told me to go into the waiting room. When my car was ready Mr. Ozzy picked me up and explained me everything he had done to the car and then I headed to my car. Excellent service!

CharitaSnow

6 de ago. de 2012

Ozzie was very helpful from the moment I pulled up into the service department. He was very friendly and knowlegable with answering my questions. He made sure to give me a status update for the work that needed to be done and did not pressure me into having the work completed. Awesome Advisor.

hfaircloth

5 de ago. de 2012

I have purchased 9 trucks from this dealership. Jason Rubel and Bob Lavin are my points of contact for service and sales, respectively. They are the main reason I keep coming back.

kenbo2010

2 de ago. de 2012

From the the time I pulled to the service lane until the time I left could not believe how attentive the service department was and to keep me in the loop about the status of my car service ... GREAT JOB!

Thayes28

1 de ago. de 2012

I was very pleased with the service for my vehicle and look forward to going back to Courtesy Toyota for my next service appointment. I also would like to say how welcome I felt when I walked in everyone was so professional.

svputnam

31 de jul. de 2012

Jason Rubel was helpful, kept in touch with me, and service was excellent. He explained exactly what service I needed, and why, gave me an accurate estimate on how long my vehicle would be tied up, arranged a prompt courtesy drop-off and pickup driver to get me back and forth to the dealership, and followed up with me afterwards,,,A+++++ rating..excellent employee, hang onto him

karensandler

30 de jul. de 2012

Jason always provides great customer service and support, as well as the rest of the dealership. Jason makes sure my vehicle is serviced in a manner that is consistent with my scheduling needs! Love it!

veliksam

28 de jul. de 2012

Once again Mr.Erguven delivered great service! This is my third vehicle i have purchased with the assistance of Erkan and i am very happy, he negotiated a great price for me, assisted in the financing, and was very knowledgeable with all the questions i had. Thank you again.

cuffelt

23 de jul. de 2012

Jason always gives me his full attention when determining what my car needs in regard to service. He never pushes me to purchase anything and always fully explains the need and/or benefits to any service that is recommended. I fully trust Jason to be upfront with me and the needs of my car. That is exceptional customer service.

basketqueen

23 de jul. de 2012

Jason is an excellent representation of your dealership and consistently gives excellent customer service. I trust him and that is why we continue to come here.

wwilson355

23 de jul. de 2012

Jason was prepared for my visit and upon my arrival at the service area greeted me promptly and professionally. The waiting area is well equipped and user friendly. The work on my car (installing body side moldings and interior mats) was completed within the estimated time. Jason came to inform me of this and took me to the cashier. He thanked me for my business and told me if I had any questions to please call him. My car was delivered to the customer pickup area promptly upon completion of the service. A very positive experience. Thank you. Bill Wilson

Mikeb123

22 de jul. de 2012

Great work and easy process, Jason was very helpful. I'll be back soon.Also James at the parts desk was very helpful with my accessory purchase!

ElisaAtan

22 de jul. de 2012

I bought my vehicle at this dealership and have always serviced it at this location. Jason and everyone have always been excellent and honest at meeting my vehicle needs. Thank you.

cpolarame

22 de jul. de 2012

We purchased our car a little over a year ago. Starting with Henry Modaresi our salesmen who sold us our car, I have never been more satisfied with a dealership before. We have purchased two new cars before this and one was at another Toyota dealership and I can tell you this, no one can come close to yours. Henry, the absolute best salesman I have dealt with in years. Everytime I come in for service I make sure we see him and let him know we are pleased with him. Jason Rubel our service manager you can not top. Always a smile, always ready to please. Believe me some days we are not the most easy people to deal with, but he always makes whatever we need happen in a timely way. We just enjoy doing business with him. You can be sure because of these two people when we need another car we will buy it from your dealership. As you know we travel from Winter Garden when we certainly could go to a closer Toyota, but it definetely is worth the trip to you. Thank you,Tony and Carol Pavoni

Jaredcole09

21 de jul. de 2012

Very professional. Also really helped me understand all the aspects of my checkup for my truck. He was very nice and friendly to me when I firet walked in.

Swhidden101

21 de jul. de 2012

Jason is always very friendly and concerned about my vans maintenance and repairs. I have been using Jason for years on three of our Toyota vehicles and i trust him as a service advisor.

aileenp90

21 de jul. de 2012

My experience today was great! Ozzie was very friendly, out going, and helpful. He answered all my questions, he definitely knew his stuff. Everyone was very friendly. Overall it was a wonderful experience, I will definitely recommend this dealership and Ozzie to my family and friends.

Hattaway

16 de jul. de 2012

We needed a service call due to a seatbelt that needed to be replaced. Jason handled the initial call professionally and got me scheduled immediately the same day, and the seatbelt was repaired the following day.

huang69

16 de jul. de 2012

He introduced the products (oil, tire) and service to me nicely and professionally.And help me to fix screen issue after service, which is not in this service work scope.

chadoleary

16 de jul. de 2012

My experience with Jason was satisfactory, I'm very happy with the service I received and everything was explained thoroughly. I felt important and he took the time to answer all of my queries and concerns. He was friendly, informative and prompt with all services and technical issues.

4christs

16 de jul. de 2012

I crashed my last car. So now driving with my children again is scary. So on this new car if a light comes on I want to know why and get it fixed right away so I'm driving in a SAFE CAR with my kids. Calling Mr. Perez on a Sunday morning finding out that you were open and that I could be seen immediately is just the kind of service I expect from Toyota! This is our third Toyota. And if the quality continues as such it will not be our last.

Arosa44

16 de jul. de 2012

Very attentive to the costumer's needs from start to finish. Everything was explained to me regarding what service was done to my car and why it was performed. I felt welcomed and left satisfied.

ddavisfl1

16 de jul. de 2012

Jason does and outstanding job for me. He always makes me feel like a priority and a VIP. He has been servicing my vehicle since I purchased it from your dealership. Because of Jason am most likely coming back for my next vehicle. Give this guy a promotion and a raise. He deserves it!

rjrbeer

16 de jul. de 2012

I will only recommend this dealership for parts and service at this time.Jason Rubel works with you and does not push extra parts or service if not needed, he is great asset to you company.

mvillasm

16 de jul. de 2012

We have always serviced my car at Toyota, and will always ask for Jason Rubel. He is very professional, delivers work on time, and excellent with recommendations. He truly makes our trips to service much easier!

Tdeastwood

15 de jul. de 2012

Jason was thorough and friendly. He took the time to fully explain what was needed and to answer my questions. he made good recommendations for future services.

bedmorris

14 de jul. de 2012

Jason Rubel has been our service advisor through two Toyotas. He has been a huge asset to us and you. We feel he is ethical, efficent,and truly looks out for our best interests. Jason keeps us in Toyotas. He is a rare bird, hang on to him.

Rick Steurrys

14 de jul. de 2012

I have purchased three vehicles from the dealership and have always used them/Jason Rubel for service. As always Jason took care of me and I have to say if he is not there I will probably look for a different dealership to service my cars. He is always honest with me and my wife, he always asks my wife or me how our family is doing, he makes us feel like we are part of his family as he advises us on taking care of our cars. I never feel pressure from him when he brings things to our attention, which makes me more likely to do the extra service. Again, his honesty and quality of service is why we come to the dealership.A satisfied customer,Rick Steurrys

c4dbrim

14 de jul. de 2012

always a great experieence at courtesy Toyota on Univeral Blvd. Great service and atmosphere. I would recommend my friends for this business because of the friendly environment and everyone is attentive to the needs and concerns of the customers.

kellys16

11 de jul. de 2012

I choose to work with Jason because of past experience. He once fixed a leak in my tire pro bono and that impressed me. In other feedback, why is this review a required field if I chose all 5's? This form is more frustrating than my maintenance experience!

turkeyphil

11 de jul. de 2012

Responsive and straight up on necessary repairs. Good communications. Price is reasonable but not excellent. Jason does an excellent job in reviewing the work to be done on the vehicle and communicating throughout the process.

ririziad

11 de jul. de 2012

Bachir Bidani is a great sales Associate, very helpful and friendly, he made our visit a really good experience, Thank you Bachir we really appreciate all you have done for us during our visit,also thank you Jessika for making the paperwork time a fun time and thank you Jason for taking care of my windows Tinting.thank yo all.

smiley53

10 de jul. de 2012

I have never experience the excellent customer service I reced from Henry M. He is the best sales person I've met. He really worked hard to get me into the care of my choice, even when I had lost hope. He is patience, honest, a hards worker, he explained everything from beginning to end. I will definely return to Toyota and recommend others. Thanks Henry! and Toyota!

Jeffrey Alvarado

9 de jul. de 2012

I was treated with true professionalism and not only was the device good it was prompt. I owned BMW's in the past and I'd have to admit that the treatment from Ozzie was as good. Very satisfied with my tundra and the service.

margie56

9 de jul. de 2012

Ozzie was great! I asked him for a quote on my Camry because I'm moving out of state. I felt comfortable with his recommendations and didn't feel pushed to do anything unneeded.

violas

8 de jul. de 2012

previous visits very poor...this one much better. The extra amenities were nice. It makes the wait more tolerable, but also works for you to have customers not mind the wait for the additional work you also seem to find. Great Idea...for the dealership.

Nerberis

8 de jul. de 2012

Everytime time I go to the dealership I get an excellent service and experince, and all my car needs taking care of,thanks so much.

gsantos_27

8 de jul. de 2012

Service was great! Jason went above and beyond to please me with the service being done to my Sienna. He was very professional doing his job. I will definitely come back to Courtesy Toyota.

bunnyhawk

6 de jul. de 2012

Jason was VERY helpful overall. The only thing that might have not been "perfect" about this particular "car repair" experience was that it took quite a while to find out what was wrong with my car. When we finally found out (that same day - Tuesday), we unfortunately had to wait two days as my Rep (Jason) was off the next day as was his mechanic, so we had to wait until the day after that (Thursday) to get the job finalized. I wished I had known earlier that first day because I would have rented a car and not cancelled my evening class that day. I did rent a car the following day and was able to go and teach. I do have to say that Jason was wonderful in accepting a coupon I had just received in the mail the very same day I dropped off the car but which I did not bring in WITH the car (because the mail had not been delivered at that point in the morning). The coupon really helped since it is summer and during the summer I don't teach full time and car repairs can become a financial hardship. I still had to use a credit card. :-) Thank you for all the help received.

rsox10

4 de jul. de 2012

Ozzie Perez was very helpful,having recently moved to florida from another state i needed a 2 year service job on my truck, ozzie was very nice going over what needed to be serviced,after going through the checklist, he brought me to the waiting room and showed me the services that were available, told me how long the job would take,when my truck was ready he came to get me, brought me to the cashier, he had my truck ready to go parked near the door & i was on my way. Nice job Ozzie !!!

law1star

2 de jul. de 2012

My experience with Courtesy Toyota through Mr.Henry Modaresi has been superior to any other experience with Toyota. I would recommend him to other prospective car buyers without reservation. Mr. Modaresi generated confidence in his professionalism and I hope to be in contact with him at another time.

cesarito160

1 de jul. de 2012

Henry was very helpful and described everything about the vehicle, talked about all the advantages of having a new vehicle as well as the warranty information, thank you henry

CDygan

26 de jun. de 2012

Jason explained my options in a way that felt thorough, but not shmoozy. He was not talking down to me or trying to sell me anything I didn't need. He earned my trust quickly, kept me updated on the progress of my vehicle, and got me out in time for work. That's everything I'm looking for when I take care of my automobile.

vcoleman2

26 de jun. de 2012

When I made my initial call to the 1800 number, the lady was very efficient. I was able to set the appointment at my convenience.When I arrived Jason Rubel was there to greet me, looked over the car, and asked if I had any concerns, other than the fact I was there for the normal service call. He explained the benefits of using Pennzoil, then gave me clear directions to go on line for the warranty. I thought that I would need a ride to work -- but learned the car would be ready sooner than I expected... The car would be ready pretty much the same time the ride would be available. The wait was not long. I watched TV, and drank coffee. Jason brought the AC Filter and suggested it be changed. He also said my tires were fine, but they have been on the car for 4 years, and to keep a check on them. He gave me 3 options of tires to choose from for the future, with the price of the tires, balancing them etc. He explained the car needed AC Refresher and a valve replacement. He was thorough, and I appreciate that. I plan to keep this car for a very long time with Jason as the machanic. :) By the way.... the soap in the restroom has a nice fregrance...

baruska2

26 de jun. de 2012

My visit was for a 5000 mile service.I have no complaints.Visited the parts Dept and the representative took care of my request in a satisfactory manner

uabamagirl92

26 de jun. de 2012

Jason Rubel is the reason I come back to the dealership for purchase. I started going there because this is the dealership where I purchased my car but Jason is the reason I come back. I trust him. He has never led me wrong.

rebeccacobourne

26 de jun. de 2012

I would recommend this dealer to anyone they had so many diffrent things to keep me and my child occupied during out wait. loved the movie room with the popcorn, then the play area for my little guy with a cat in the hat movie, then i also got a chance to view some new cars that im interested in purchasing in the near future oh and they also have a cafe that was excellent drinks and food. Thank you so much!

George L

25 de jun. de 2012

Going to a Dealership, right? There must be away to avoid this. Maybe I can buy my car on line. I'll start with USAA, my insurance company for 57 years. That was easy because after finding the dealerships with the auto I wanted they put me in touch with AutoNation Direct. With Johan's help the appointment was made with Courtesy Scion and I got to meet Brent Dillingham.Everyone should be so fortunate. He and the financial guru made this the easiest and most pleasant auto purchase experience of my life. Brent made the process a smooth one. He even arranged to have my new car delivered to my home so that I wouldn't have to come back. {I had several reasons why I wasn't going to buy that day. But Brent took care of all of my issues.)The bottom line, at the end of the day, give Brent and Courtesy Toyota/Scion a chance. Based on my experience, Guido from Detroit recommends them as well.

krcastex

24 de jun. de 2012

Excellent service from Osvaldo and Wilmer. Make feel us more than customers, with a trusted environment. The service was fast and clear on papers. Thanks so much to everyone for a excellent work.

Lisa DMR

24 de jun. de 2012

Jason is an excellent advisor. He is very professional, courteous, knowledgeable & friendly. He satisfied all of my questions & concerns by thoroughly explaining the work that needed to be done & why. Jason is the reason I will continue to service my car at your dealership. He is an asset to your company.

rabrashear

23 de jun. de 2012

The only bad side was my wife came in expecting to only be there long enough for an oil change. It was discovered the water pump had a leak and the brakes needed work so she wound up waiting about 6 hours + for the repairs to be completed. You took her to fountain square mall and brought her back.Thanks for making it a little less painful for her.

Jthames

20 de jun. de 2012

Excellent customer service. Jason was friendly, knowledgeable and kept me informed throughout the process. I felt confident about the work being done. Time and payment was as promised. I will definitely return.

Evelyn_66

19 de jun. de 2012

Always provide the proper service in a timely way with his oustanding customer service skills. He also brief on the next possible service needs of my car.

flrlt705

18 de jun. de 2012

We purchased a 2012 Prius V at Orlando Toyota during the month of February. This is my 3rd toyota purchase. Courtesy Toyota is closer to where I live, so I took a chance to have the prius seviced at courtesy. Over all, everything went great.

caparamedic

17 de jun. de 2012

First visit to this dealership for service on my Highlander. From start to finish the best customer service we've experienced at ANY dealership. We only have one driver due to an injury so the shuttle service was a huge factor when we selected Courtesy Toyota. We will be back.

Nrusso

17 de jun. de 2012

Ozzie was a great help and so nice!! Definition of a wonderful employee and made my stressful day much better!! I would definetly recommend this dealership to others for wonderful service and treating my car as if it were their own!

jarose928

16 de jun. de 2012

Jason is always so friendly and he helps out with my understanding of differentiating between things that need to be done now and things that can wait. This helps a lot when money is tight.

kishin

16 de jun. de 2012

Geat service, Mr. Perez was very welcomed and very in depth on my tire purchases. He explained all the different warranties and broke down what the full cost was. A+ in my eyes

areina08

15 de jun. de 2012

Jason continues to impress me with his customer service. He always recognizes me by name and knows exactly how to handle my questions and ongoing account. He is always quick to answer my call and makes me feel like a priority. He is the only reason and continues to be the reason I come back to Toyota of Winer Park.

slams101

13 de jun. de 2012

The dealers were very helpful in answering all my questions and addressing all my concerns. They were courteous and not too pushy. I shopped around a few dealerships and this one gave me the lowest quoted price up front.

tlc816

13 de jun. de 2012

Osvaldo went above and beyond to help me with getting new tires. I am completely satisfied with my experience and happy to return for future services.

monicayan

12 de jun. de 2012

This dealer is wonderful. Remarkable service people like Jason Rubel helps customers very efficiently with friendly attitude, explain work in detail. Best service and price.

Betelu

11 de jun. de 2012

This was my first time to bring in my 2012 Toyota Camry. Ozzie came out and greeted me, took all my info and then showed me around the lobby where I waited. It was only an hr and I found the complimentary coffee, popcorn, movie a special treat to make the time go by faster. This was a great experience. I also had a nail in my tire which I was told at Sam's where I went Sunday late afternoon that it could not be fixed, so having the tire fixed with no charge was a great surprise. Hollie Sotil

Pcalderon20

10 de jun. de 2012

Everyone my husband and I worked with were amazing! We were treated with the up most respect. Thank you all for your patience, friendliness, and guidance. We will definitely recommend anyone who is looking to purchase a vehicle. Thank you again! We love our Camry SE.

ucf2001

9 de jun. de 2012

I coordinated the purchase of my vehicle over the internet. Brent Dillingham was honest and worked hard to meet my needs, but was not fully aware of the specifics with respect to rebates and how they worked. He delivered the requested vehicle as promised. Once our processes switched to the Finance department that was where the experience went down hill fast. Fred Robinson, while stating he had years of experience, made three errors on the contract which had to be corrected by South East Toyota (SET). Further, he advised that we would receive the title from SET to register the vehicle when in truth the dealership had it all along and delayed our vehicle registration by three weeks. When we would call either Mr. Robinson or the Finance Director, Chafik Amrani, they were unprofessional and rude placing the blame on us. The dealership states that they "support and appreciate the military and all we do", but that is used as a means to get the military business because in the end they treat you no different. Additionally, Mr. Robinson is unaware of details regarding financing vehicles. During my nearly two hours with him in his office I specifically asked if there were any prepayment penalties if I was to pay off the loan early. He passed on that if the loan was paid off before 30 days there would be, but after 30 days - no penalty. I called SET after the one month period to get my payoff amount and noted a big difference between what was now due as compared to what was financed just over a month ago. The SET Finance rep told me that there was a $75 prepayment penalty since I was paying off the loan before the 6 month time frame. This information was never passed on to me even after specifically asking the question. Bottom line: If you don't know the answer, or aren't sure, find out before you mis-advise customers. All we wanted was a fair price and a smooth hassle free car purchasing process, Courtesy Toyota failed to deliver. We do not recommend this dealership.

jharvey10

8 de jun. de 2012

Everyone is friendly and efficient. My problem was AC and loose brake. Only needed freon and brake fluid. Fluids used to be included in regular required service checks. Almost $300 seems high for these additives. Would appreciate some warnings in advance concerning the recommended intervals when these fluids should be checked. Very unpleasant in Florida when AC stops working in May & June! Prevention would be better than correction.

Shelby4087

5 de jun. de 2012

Ozzie Perez did a good job of explaining everything to me, offering me options and giving me an accurate estimate of time and costs. I also loved being able to go home in the Courtesy van and not have to sit at the dealership all day. The two Courtesy van drivers, Felix and ?, were also first rate. They were good drivers, courteous and I felt at ease with both of them. Even the attendants who first greeted me at the entrance of the shop were friendly, enthusiastic and helpful. The work was completed as expected and although it's only been a few hours, I think it was done satisfactorily. I don't know much about cars! That's why I come to you. I feel I can trust your staff. Thank you.

13Bjtpao

5 de jun. de 2012

I always appreciate Jason Rubal's helfulness and great assistance. He is friendly, knowledgeable and gives options for what is recommended to be done but isn't pushy.

slappyb

4 de jun. de 2012

Jason was very helpful when it came to figuring out what was wrong with my car. He also helped up ease into the fact that my car was dead and I now needed a new one.

Teressah

4 de jun. de 2012

Jason is always friendly, respectful and helpful. He Lways makes me feel at ease and confident that things are being sone correctly. I would definitely recommend Jason and this dealership to others.

skigirl6311

4 de jun. de 2012

Jason has always kept me informed and been courteous and polite. I love my car and want it to always be in tip top shape and Jason makes sure of that.

missmahala

4 de jun. de 2012

I was treated with respect and friendliness. He explained everything and showed me what was wrong. The only thing was I thought thsi work was covered under my expensive service contract.

toyo77

3 de jun. de 2012

This was my first time at Courtesy Toyota and my experience was very positive. Osvaldo "Ozzie" Perez was courteous and professional. He addressed all my concerns and explained all work that needed to be done on my car. I will be coming back.

ericatainsh

3 de jun. de 2012

Mr. Perez was a great help to me today. He was very friendly, and made an excellent effort to explain to me the work that needed (or was recommended) to be done on my car.

McCann.jenna

3 de jun. de 2012

I felt pressure into buying service for my car, and the price was outrageous for what I had recieved. The salesman also forced me to sign the paperwork before I had time to talk with my step sad so I was forced to lay such a steep price. Very I satisfied an will never be back to get my car serviced.

lucier2

3 de jun. de 2012

Service was prompt and a non scheduled repair of my light and bumper was handled at the same time. Estimate of time was on point. Thank you.

itzmich

31 de may. de 2012

I had an exceptional experience with Ozzie when I visited the dealership last weekend. He made sure I was comfortable while I waited for my car, and was in tune to my needs. I came in for a simple oil change, and I now have two additional appointments for maintenance and new tires in June. He is very knowledgeable and professional. This was my first time at this dealership, and the first experience that wasn't dreadful at a dealership.

cac033

30 de may. de 2012

I bought a Camry from Courtesy Toyota last year and have serviced the vehicle at the dealership three times. I am very impressed with the level of service provided during both the sales and service team. The team is very professional and provided me with the necessary information to make my decisions in a timely matter. After my visits, the dealership followed up with me to ensure the visits met my expectations. I was especially impressed that my ASM, Jason Rubel, sent me an e-mail after last service requesting feedback.Courtesy Toyota is a great dealership and I look forward to servicing my Camry at the dealership and will buy my next Toyota from the dealership.

ERNESTINE LEVI

30 de may. de 2012

TOYOTA DEALERSHIP ON SEMORAN HAS BEEN SERVICES THE CARS I BROUGHT FROM THEM OVER THE PAST ELEVEN YEARS FIRST MY ECHO, AND NOW MY YARIS SINCE 2006. THE SERVICES ARE TOP NOTCH AND THE TECHS ARE EXPERIENCE AND FRIENDLY AND VERY COURTEOUS TO ME AND FAMILY. THIS YEAR I HAD THE PRIVILEGE OF HAVING JASON RUBEL AS MY SERVICE TECH MANGER , WHAT A WONDERFUL PERSON VERY KNOWLEDGABLE AND FRIENDLY , PROFESSIONAL,WE ARE GRATEFUL FOR HIM AND GLAD HE WORKS HERE.

Stephsw2311

28 de may. de 2012

The service was great. The outcome of the service exceeded my expectation while at a very affordable cost. I will definitely see to it that I return for future service.

lsta12

27 de may. de 2012

My overall experience was outstanding!! I called the service department for replacement of tires and Ozzie was very friendly and helpful! He helped me pick out a great set of tires and had me seen the same day. Along with that the service was very quick. He had helped me pick out a wonderful set of Michelin tires for my car that had me very satisfied on my drive home. Very smooth ride. I would recommended all my family and friends to get service at courtesy Toyota. Thanks for all your help Ozzie and whole service department! :)

phyllis1938

27 de may. de 2012

I like to come to your dealership because of Jason Rubel. He is always honest with me on what has to be done with my car, and I trust him completely. If I have a question, and call him, he will always answer it. And besides he always has a smile on his face.Thank you

Kelly Grimes

27 de may. de 2012

Jason is very knowledgeable and personable. I have been bringing my Prius to him for over 5 years and I have been very satisfied with the service I receive. I trust Jason's recommendations and I love doing business with him because I never feel pressured to have unnecessary work done. My husband is a Certified Master Truck and Auto Technician and he personally selected Jason to be our service manager after trying several others, including some at your competitor, David Maus Toyota.

mitzib29

26 de may. de 2012

Jason is always very helpful and friendly. I know that I can trust his input on my car's needs. Jason also went out of his way to make sure I knew of special and coupons available to me .

Rdarwa

26 de may. de 2012

Everything was excellent. Will be back soon with the other truck. Thanks again Jason. I wish you guys could do the 25 min lube because it always takes over a hour. A automatic car wash would speed things up too

MorganSamuelPrice

23 de may. de 2012

I have been a customer since 2005 when I purchased my first Prius from Chafik Amrani.Numerous times I am at the dealership over the years speaking with various employees.They are always so helpful. Yesterday I met Ozzie Perez and was again treated with the utmost courtesy and professionalism.Thank you for selecting great employees!

jnt325

21 de may. de 2012

Ozzie was a joy to work with. Upon finding out that it was my first visit to Courtesy he gave a tour of the facility and amenities and made sure that I was comfortable while I waited for the service on my RAV4 to be completed. He very clearly explained what type of service was required and provided me with a heads up on some preventative maintenance recommendations. I'll definitely be coming back and setting up an appointment with Ozzie next time I need service on the car. Thanks for everything!

SUNIL1965

20 de may. de 2012

THE CUSTOMER SERVICE IS VERY GOOD,THE SERVICING OF MY CAR WAS VERY GOOD. TIME TAKEN TO COMPLETE THE SERVICING WAS VERY FAST BUT THE QUALITY OF CAR WASH WAS VERY BAD.

Soria

20 de may. de 2012

Thanks to my service advisor Osvaldo for the great customer service , it was above excellent . I highly recommend this dealership for there service and sales .

koolaidmtb

15 de may. de 2012

Look no further! After going to all the local Toyota dealerships in the Orlando area Courtesy was the best to deal with. A local dealer in Sanford had me go to the dealership 3 times before telling me to purchase elsewhere. Brent, Mike, and George were three of the best salesman I have ever dealt with. There was no pressure, only honest upfront pricing and nothing changed when I got to the table. I will not waste my time going to other dealers to get my next Toyota; I will get in contact with these guys. Give them a shot and I guarantee you will not be disappointed.

lglaros

14 de may. de 2012

It's never easy to part with the amount of money required to buy a car so it often times feels like a raw deal but, in this case, Henry made the process very wholesome and I was very appreciative. I never felt at odds with the process.

PatriciaIsidro

14 de may. de 2012

I have not received such a high level of customer service in a long time. Osvaldo Perez was polite, professional, knowledgeable, friendly and very considerate of my time frame limitation. I will recommend Osvaldo Perez and Courtesy Scion to anyone whether they have a Toyota or not.

eabuirsh

13 de may. de 2012

I was impressed by the level of professionalism and friendliness. Osvaldo Perez is a good employer. He understood the concerns that I raised and acted upon them. Facility is clean and friendly and very welcoming.

msulton

13 de may. de 2012

Ozzie was extremely helpful. I told him that this was my first visit and he gave me a full tour and thoroughly explained how the process works so that I knew what to expect. He seemed to be a very genuine person and I really appreciate that in sales/service professionals these days.

gteebee

11 de may. de 2012

Brent was a pleasure to work with. Very straight forward, honest, and no games. Brent will fight to get you the best deal for your purchase and for your trade in. Brent is a very easy guy to work with and with absolutely no pressure.

wrebarick

11 de may. de 2012

Likely one of the worst experiences with a particular person to date. Per the concept of Internet sales, I sent over my offer on a trade in for a new car. Brent responded by telling me that we could easily reach a deal. He provided rough figures for a trade in and, while he did not have the model car I was looking for ensured me that the car could be located nearby soon. He said just come in and let him see the trade vehicle and he could make the deal. Needless to say, the deal wasn't even close. To make matters worse, suddenly the best deal was $5k over the msrp value! Unfortunately, I learned of this "deal" through email because after sittin in the dealer for an hour an waiting for the offer paperwork, I searched out Brent to understand the delay. I found him in an office with two other co workers leaned back in chairs casually. I left asking for a follow up on what the offer would be. Only to get an email two days later with the offer of the over sticker price. When asked for details via email - no answer. I found the car I wanted and the deal needed with another dealer that treated me with respect and values my time as much as there own. Be wary of working with an Internet group and Brent. Promises made, offers switched.

atharumar

10 de may. de 2012

My experience at courtesy was amazing. Henry made me feel so comfortable that it felt like I was there to buy candy. Unbelievable experience.I never thought buying car would be this easy. Henry is not only an asset to courtesy but to Toyota aswell. I repeat he is an asset to Toyota.Bishoy made paper work so easy and he explained everything nicely and repeated over and over when I didn't understand.

shibli

9 de may. de 2012

Thank you Mr. Perez for your cortesy and professionalism.I had the pleasure to meet Mr. perez at the service stationand get a detailed review of things had been done and the prices of all the services rendered.

msrx

9 de may. de 2012

Ozzie was very friendly and informative, and answered all my questions thoroughly. The service was prompt, and exceeded my expectations. The dealership waiting area was comfortable, and had excellent refreshments.

Kassianides

8 de may. de 2012

My wife and I decided to purchase a Highlander. Having visited and test driven it at other dealership, we could not reach agreement on the price. We went on the internet expressing our interest in purchasing a new Highlander. Literally within minutes, Henry responded and enticed us to visit Courtesy. We were well received and ended with an agreed price.

lhmums

3 de may. de 2012

He was well informed and pleasant, not pushy. He also estimated pretty accurately how long the wait would be to fix my car. Helpful also that I was able to use the shuttle service, which I have never used before. :)

Marcia Gendraw

2 de may. de 2012

My mom and dad are both retired and wanted to purchase a 2012 Toyota Venza. We are a family that believes in saving and getting the best value for your dollar. We located the perfect vehicle for them on Autotrader and that vehicle happened to be at Courtesy Toyota. Keep in mind that we are in Warner Robins, GA. Upon calling, my husband and I starting dealing with Miguel Alvarez. He was very efficient, educated on the product and absolutely wonderful to deal with. He even delivered the car to my parents cleaned and ready to go. We can not thank him enough for his wonderful customer service. They are throughly enjoying the vehicle and enjoyed the puchasing experience. You were a blessing Miguel.... Best regards,The Jordan and Gendraw families

bafriends

1 de may. de 2012

Appreciated how Mr. Perez informed me when the team was running behind on my car. Also appreciated when he came to inform mw that the work was done. Great personality

joebeck77

29 de abr. de 2012

Had a excellent experience at this dealership getting my car serviced, the service advisor explained everything to me and gave me a price quote then matched the price quote of a competitor for tires that I needed on my car. The service was excellent and I would highly recommend them.

johnnf95

27 de abr. de 2012

It was a pleaseure purchasing from courtesy again. Henri and the team did an outstanding job, and i will be back for the service on my vehicle.John Faircloth

isaganiguiwa

25 de abr. de 2012

This Toyota dealership, especially Brent made our new car purchase experience a walk in the park. The sales person was so accommodating and not pushy. I would definitely recommend this dealership and Brent to my friends and family.

Lucillia00

22 de abr. de 2012

Came bc I needed a part for my Rav4. I ordered the part then had the service dept to put it in my SUV. I waited for a little while for them to tell me that they installd the wrong part. So, they had to take that part out and install the right part. The guy stated that it was his fault and apologized for it. He gave us a rental until they was able to fix my suv. Mr. Perez was really nice and very professional. I would recommend anyone to deal with him as their service advisor.

Jpmstuart

22 de abr. de 2012

My experience at the Toyota dealership was excellent. Everyone was extremely nice, especially Ozzie. Everything was fixed on my car that I requested and it was all covered under the warrante.

debthaha

21 de abr. de 2012

Jason knows that as a single woman, not mechanically educated, I am always concerned about any car problems. All I have to do is say something feels or sounds funny and he investigates. This time, he found the battery was not working properly and immediately had it fixed. He teaches me what I should "look out for" and "listen for", and what not to worry about. That makes it personal-- like a family member who cares rather than a service person moving on to the next job. Jason treats me like a person, not a number. To me that's SERVICE.

kgwiggles

21 de abr. de 2012

I was greeted and services quickly. My was taken away for service right away. The waiting area was nice and comfortable. Jason brought issues with my car to my attention and described my options and pricing. Soon my car was done being serviced and i was told what services were done.

myAvalon

20 de abr. de 2012

My experience at Courtesy Toyota was very positive. Mr. Rudel, and Toyota staff, addressed my concerns and provided just what I needed. I had been afraid to go to a dealer after a negative experience years ago in my home state. I was surprised when I entered this facility. Clean, courtious and very professional. My family and friends are loyal Toyota owners. Thank you for taking care of my car. I will be back.

LShanafelt

19 de abr. de 2012

Top notch service! Jason provided my vehicle with extra care. There was even a problem with my coupons and he had to make a handful of calls to solve the problem and get the oil changed for free.

Jenkiraly

19 de abr. de 2012

Never have any problems. :) I would continue coming back to the dealer for service. I don't feel like there is any high-pressure sales going on.

annmelissa

18 de abr. de 2012

I bought my highlander at this dealership in August, 2005. I have had the pleasure of working with Jason Rubel ever since, & continue to do so! Jason's knowledge & trustworthiness is why I continue to bring my car to be serviced at this dearlership. I could easily take my car to the Toyota Dealership on OBT because I live in South Orlando. However, The drive is certainly well worth it because I know Jason has my best interest in mind! I also worked with Ben Smith when I had to bring in my car on Jason's day off. It was an absolute pleasure working with Ben!Keep up the good work Jason! Your efforts & solid work ethic do not go unrecognized! Thank you for everything!Melissa Deveaux

imatos

17 de abr. de 2012

TODAY I MEET OZZIE FOR THE FIRST TIME AND WAS A WONDERFULL EXPERIENCE, HE GIVE ME THE BEST SERVICES EVER, AND I BACK HOME VERY HAPPY, I HOPE HE STAY FOR LONG AND THE NEXT SERVICES TIME I CAN HAVE HIM AGAIN AND I WILL TELL MY FRIENDS TO ASK FOR HIM WHEN THEY GO TO TOYOTA WINTER PARK TO GET SERVICES, THE SERVICES WAS MORE AN A GREAT, AND OZZIE WAS VERY CARING AND FRIENDLY, SINCERELY, IRIS MATOS.

csrpnt

17 de abr. de 2012

I usually use this dealer for maintenance. This time, I had a dead battery and just had to get in while the car was running. I had no appointment, but Ozzie got me in right away, confirmed the problem with the battery and corroded positive terminal, changed my oil, and got me on my way. He was friendly and helpful. The battery and oil change prices were what I expected, but the terminal cost a LOT more than I thought it would, considering it's a three-inch piece of metal and a generic one only costs about $3 at the auto parts store.

dusharauli

14 de abr. de 2012

I gave excellent rating for the following reasons 1. I received appointment the same day I called2. There was no delay at service center3. It took approximately same amount of time as we told it will take4. we paid no fee

Breez213

12 de abr. de 2012

Jason was very friendly and got me in and out in a timely manner. He was very courteous and helpful. Its a pleasure having our car serviced at Courtesy Toyota.

teyoshe

9 de abr. de 2012

Jason provides great customer service and goes above and beyond each time to ensure that I am happy. I love working with him and he is why I continue to get my car serviced at Toyota.

rfarney

2 de abr. de 2012

Jason has always provides outstanding service and support to me and my family. I have been so pleased with his honesty and loyality to the customer that I have always recommended Jason to my firends and neighbors who need to service their cars. Thanks Jason!Bob Farney

CTX

2 de abr. de 2012

Jason was very helpful in explaining the service required and ensured everything was taken care of properly.They filled my tank as promised in response to an issue I had where the wrong part was ordered. Good dealerships like this are hard to find these days.

avoss

2 de abr. de 2012

I brought my car from this dealership and have used them for all my maintenance.The last visit I was surprised that the tech did not clean out the leaves from my air vents under the hood. I have a lot of trees around my drive way and at work so my car gets leaves under the hood right at the air intake. I usually clean it out but thought that since I had it serviced they would have done that. Unfortunately that was not the case. I understand it is not a"service" but common sense would indicate that to be done.

TopTnk

2 de abr. de 2012

i had a great experience, i like the fact that Jason knows me and my vehicle and understands that times are tough and he doesn't try to pressure me into services. How ever I'am not happy that i need to log in or register just to leave my comment.

PatiCakes

2 de abr. de 2012

Jason is the one of the nicest service people I have ever worked with. He is always friendly and happy. He goes out of his way to help his customers. In my opinion you couldn't get a better person for the job he does.

maligurl

31 de mar. de 2012

Our original experience with buying our Toyota was unpleasant to say the least. After months of our front speakers not working we figured it was finally time to bring our car in and have her looked at. When we walked in the doors Jason was the first person who approached us. Not only did he answer all of our questions, he went above and beyond to take care of us. Jason pulled up our account on the computer. We pointed out that our car was blue and not silver as the computer stated it was. We expressed our concern with possible DMV issues. Within hours Jason had the issue fixed. Talk about prompt service! Jason has restored our confidence and we will continue to have our car serviced with Toyota.

gtanner

31 de mar. de 2012

I had an appointment to come for a 60,000 mile service and received prompt,friendly and courtesy service from Asst. service Mgr. Jason Rubel.my car was completed on time and delivered back to me clean after a free wash which I appreciate.

misstahir

31 de mar. de 2012

It was nice to service my car at Courtsey Toyota. The customer service is really nice and also the technician. I made appointment days before and when I got there, they took care of my care quickly. I did not have to wait, which is good. Then, when I had to take back my car, they also had it fast. Satisfying service definitely!

conniescrafts

31 de mar. de 2012

We were in a real tight spot, money wise. I only had $6000 to buy a used car, including tax, tag, title. My kids and I have been without a vehicle for over a year and I just got my disability, but couldn't afford a car payment. We had been to other dealers that wanted to get me into payments, but I can't afford that. Edmond and his manager worked with me and came in at the price I needed. They totally informed me about the van I purchased and were very honest. I had to go back home after seeing the van to purchase my insurance, because the van wasn't ready yet. (Only because it had just got traded in the night before - not their fault). Edmond came and picked me up to take me back to the dealership to test drive the van and we loved it. I would definitely recommend this dealership and Edmond to anyone looking to buy a car. They were fantastic. They made my day. Thank you so much to Edmond and his manager (I can't remember his name-sorry).

exprex

30 de mar. de 2012

Ozzie correctly diagnosed the problem, recommended a solution, and delivered the service as promised. Can't ask for more than that! He was courteous and professional.

pjm1940

30 de mar. de 2012

Jason Rubel has been my service advisor for many years . I get three Toyota vehicles serviced here. Jason has always been outstanding and very helpful. He is the reason I go to this dealership. I am thinking of trading my Camry XLE for a new one. My brother had a terrible experience with the sales Dept. recently. I will discuss with Jason and take his lead if I decide to make a trade . I trust him

katierierson

30 de mar. de 2012

We love Courtesy Toyota. Jason Rubel has always been our service advisor and we have our cars serviced at Courtesy because of his excellent skills and attitude. Jason has always assisted us in any repairs as well as regular maintenance we need on our vehicles.He lets us know what needs to been done and what service interval we are currently in. I have referred many people to Jason. I feel he is honest and has excellent integrity. We have three toyotas because of the service we have experienced with Jason.

lidia

27 de mar. de 2012

I had a good experience and I'm so happy with my new car. Thank you for amability and your help. I like the Toyota's car.

dcaswell

27 de mar. de 2012

Henry and Tony, assisted tremendously with scheduling and arranging to test drive a 2011 RAV4 that we were interested to review and access, but not to purchase. However, with the professionalism and diligence demonstrated from the team,Henry and Tony stirred an interest that my wife and I faintly possessed to purchase the last remaining 2011 RAV 4 on the lot.Indeed, if the need arises to purchase an additional vehicle in the future, Courtesy Toyota will see our business.Thanks again,Darius and Raziah Caswell

ibisaid2

26 de mar. de 2012

Jason is always friendly and happy to assist. He immediately comes out to greet me in a "happy to see you again manner". Jason is great at his job and he always suggests additional service items but not in an intimidating or aggressively sales orientated approach, which makes me always comfortable to go back. I know that he will always advise on what is "most important" to do, with a safety viewpoint in mind, and what will be "nice to do" as finances allow. Jason has serviced my car for the past 5yrs. My old car and now my new car.

Lexv77

26 de mar. de 2012

Gerry is a great service consultant. He always checks to make sure I get the exact service I need for my 4Runner and does not try and push for thing that I do not really need. As a result I have had my 4 Runner running great for the years as I have owned it with no complaints. Gerry also took the time to show me what I services I have already completed on my vehicle and what he reccomended service wise. Also, the service center was fairly busy during my last visit and Gerry found me in the waiting area and gave me updates as to where my vehicle was in the service center process, which was great! Before I had a bad impression of dealership service centers, but with the service and attention to detail I recieve from Gerry has changed my mind.

na76

25 de mar. de 2012

I purchased my Scion tC in 2005 from Courtesy Toyota in Winter Park and have returned there without fail for all servicing. Making appointments is always easy, I receive honest answers to my questions and always leave with a smile. The 'health' of my Scion will attest to how capable they in keeping everything working as it should.

amandamoss522

25 de mar. de 2012

I had a really great experience with Ozzie. He was friendly, helpful and very straight forward. When I needed to reschedule my appointment the service department was very helpful.

greenewh

24 de mar. de 2012

Mr. Henry Modaresi was assisted by Mr. Dutta in working tirelessly to locate the vehicle, with options that I desired, at an attractive price. They were extremely professional and made me feel that my satisfaction was more important than their making a sale. They carefully explained every step in the purchase and acquisition process and made sure that each of my questions was answered promptly and knowledgeably. Courtesy Toyota is, indeed, fortunate to have these two gentlemen as members of its sales team. I will be happy to recommend them to others who may be comtemplating a Toyoto purchase and seek them out again myself when I am again in the market for a new car.

mgrguric

22 de mar. de 2012

Got an appointment when I needed it. Service advisor was on time and did not push any service I didn't need. Called when expected and car was washed for me.

Chineme

20 de mar. de 2012

Jason has been my Service guy for a number of years. I am always pleased with his service. He keeps me informed and updated on the status of my vehicle. For example, he gives me an estimate of the wait time and as soon as he knows that the service may take longer he tells me. He encourages me to take advantage of the convenience of an appointment. He explains the service recommendations to me and how it will benefit the performance of my vehicle. Jason is the reason for my patronage.

mmgemini26

19 de mar. de 2012

Excellent buying experience. Ken was very knowledgeable about the car, and provided clear and upfront financial options. Never felt pressured to buy, and was able to completed the purchase on the same day without any trouble.

bolinece

19 de mar. de 2012

Jason Rubel was very friendly from the start, informing me of what will be done and how long I will have to wait even if it was longer then expected. After the service he let me know what was done to my car and went over the recite. He made sure I was satisfied before I lift. Overall Jason Rubel provided me with excellent service.

Stevestec

18 de mar. de 2012

Fair treatment. No excessive pressure to purchase additional services. I've worked with the same advisor exclusively with great results. He always does his best to offer me the best value for my money.

pamdejesus

18 de mar. de 2012

Everyone was awesome! I would definitely come again. Everyone was pleasant and very thoughtful. Very prompt. Toyota lived up to my expectation. Toyota take good care of their costumer. I'm very pleased with my service.

lnguyen59

18 de mar. de 2012

Last time I came to my original dealer and asked them some questions about my car issues, but it seemed that they did not listen to me very well. As a result, they did not fix the problems I had with my side windows and the sunroof, but Mr. Jason did very well on helping me with those issues on the day I came to your dealer. For just less than 1 minute, he helped me to fix it easily right in front of my eyes. Amazing job, I have to say! He also did explain to me very well about my car condition as well as recommended me what work should I consider to get done! I definitely will recommend my friends to go to your dealer and ask Mr.Jason for recommendations. Thank you for the great work you guys performed on my car!

jompoo

15 de mar. de 2012

To me there is someone just as important as my primary physician; my auto service rep. Jason Rubel fits the bill. I never worry, my vehicle is in capable hands. Thank you, Jason!!!!!

suebrz

15 de mar. de 2012

Jason was/is so friendly and positive. He didn't try to "upsell" things or tell me extra things were wrong with the car. He's honest and friendly and I feel like we're treated well and had quality necessary work done on my car. I would recommend toyota/Lexus and Jason to anyone.

ginnylyden

15 de mar. de 2012

Jason always does a good job greeting me promptly and taking care of my vehicle. He is always very friendly and professional and the job is done in a timely manner.

cberger3

14 de mar. de 2012

Henry was very helpful on the phone and very fair. He was thorough and professional. I am considering trading in another one of my vehicles for another car which I will buy from Henry.

yemlad3211

14 de mar. de 2012

Henry and Sylvester provided me with outstanding service and make the buying process seamless. I was actually preparing myself for a rigorous buying process, but the knowledge and expertise of the guys at courtesy Toyota made a huge difference.I would definitely recommend this dealership to a friend or family.

gergesishak

13 de mar. de 2012

Jason is a very friendly and honest person. Every time I go to the dealership he takes his time to assist me with my car's need in a very professional way, and gets the job done up to my satisfaction.

linasfly

13 de mar. de 2012

Osvaldo was excellent during my visit at Courtesy Toyota. He was very nice to me and my son. He took care of us right away and let me know there was entertainment for my son as we wait. He was very pleasant and exceeded my expectations. Overall everything was perfect on my visit.

Teressah

11 de mar. de 2012

Jason is always friendly and very through. He always takes the time needed to explain everything. I always feel like I have been treated fairly and with respect.

CeciliaHunt86

11 de mar. de 2012

Jason was great. I always deal with him. He always takes care of everything for me. I always have a good experience with you guys

Amylyn4306

9 de mar. de 2012

Service is EXCELLENT. Always done in a timely manner and Employees aim to please and are always friendly. I will not go any place else to have my car serviced. Thank you for all your hard work.

toyotauser123

9 de mar. de 2012

Excellent customer service by Rommy Smeir. Everything was above satisfactory and extermely professional. I will always reeturn to Courtesy Toyota and I will always recommend my friends and family members.

Marsha12

9 de mar. de 2012

Jason was very informative and most professional in letting me know what was happening with my car. He was pleasant and courteous to deal with.

Fastcarz

9 de mar. de 2012

Jason is very attentive to my needs, he was quick to listen. I trust Jason's suggestions and judgement. He explains everything and gives many options.

videovez

8 de mar. de 2012

Jason always takes care me . He's a good man. Been dealing with him since I got my 06 Tundra.Very trustworthy, Never makes me feel forced into something I don't need .He is an Asset to Courtesy Toyota .Vince

ginayazell

8 de mar. de 2012

I am very impressed with my overall experience. Exellant service, movies, time passes fast. When y'all give a time, it is right on time

sldion

7 de mar. de 2012

Always greeted with Good Morning and welcome promptly at my appointment time. Jason looked into one of the concerns I was having although it seemed trivial to me.

willpiper62

6 de mar. de 2012

As a loyal and repeat customer for the service of my vehicles, Jason Rubel is top-notch professional who has always given me detialed explanations of work performed and recommended work as well.

mmacpherson

5 de mar. de 2012

This is the first time I can say "buying a car was fun"(I am almost 70 years old and have bought probably over 30 cars in my life time). Everyone in the dealershipwas (sincerely friendly) and help full. I was also so impresses with how much all the employees seemed to love their jobs and their passion for the Toyota products. When I left I felt like I had a new car and some new friends.

garyabely

4 de mar. de 2012

Fast service with a smile. Couldn't ask for more. The service I have received to date will make me want to stay with this dealershipand even though I have been thinking of a Lexus for next vehicle, I'll probably stay with Toyota due to value and service. Keep up good work - please. Gary Abely

monroe56

3 de mar. de 2012

Everyone was very helpful, the facility was very comfortable for waiting and the work was completed on time.The free coffee and pop corn was nice, also.

charlie111

3 de mar. de 2012

I have always had a great working relationship with Jason. He is very professional and responsive to my needs. However, on my last visit with my Sequoia, I decided rather than do the reommended repairs, I would replace the vehicle with a Sienna. Jason put me in touch with a sales person who, to say the least was grossly incompetent!. It took him well over an hour to give me a price quote AFTER we had test drove the vehicle. Then, when comparing the price to Honda (Odessey) and David Maus Toyota, I found that your dealership was over $2,500 higher than both WITHOUT negotiating! I didn't bother to come back, even though I hate to have to rebuild a service relationship with David Maus.It was, again, gross incompetence from a sales person who cost your dealership a sale and an ongoing maintenance relationship for the new vehicle.

Paul Dumm

2 de mar. de 2012

Jason listened to my issues; let me know what was found on evaluation; gave me options; kept me infomred of progress; and explained what was done at the end.

jkfod

2 de mar. de 2012

i own several businesses and can recognize a great staff eladio was great, knowledgable , informative and fair ashley who took payment in the cashiers office was very very nice bill, in sales, answered my questions regarding the 2012 camry without being "sales"ey - which i appreciated but even small things like a service person opened the door for me. this showed that your whole team is on point in regards to being nice and making it a pleasant experiencejohn fusselman,odwinter park optical2285 aloma avewinter park ,fl

floridafitz

2 de mar. de 2012

Mark is the best service adviser ever...and I'm including Cadillac, Acura, GMC, Lexus and Toyota ownership over many years. Great communication skills, a problem solver and fast. A+++

jharvey10

1 de mar. de 2012

I was given a "coupon" for the price of the 35,000 mile service along with the reminder, so no bad surprises! The services performed were listed on my bill. The service manager and staff were polite and friendly. The car was clean upon return.

Cldidonna

29 de feb. de 2012

Eladio Lopez was great. He's been super helpful, reassuring, and just an honest hard worker. My new Corolla kept having the check engine light come on. I had to come in 4 times before the problem was resolved. Other than that, great people, good service.

barbara lamb

29 de feb. de 2012

Barbara and I first spoke with Henry subsequent to an online price inquiry for a Scion. From our first conversation to driving off the lot with our new car, Henry was terrific. The entire experience was positive and if your service department provides similar customer care, we cannot say we have ever worked such a pleasant group of people. I am sure your other agents provide wonderful service as well, however, Barbara and I think we are very lucky to have met and worked with Henry.Sincerely,Barbara and Shane

PoohNov19

29 de feb. de 2012

I do recommend this dealership over other ones because the employee's there are friendly and respectful. I also appreciate that the restrooms and the waiting area are well kept. It is hard to find a dealership that has both a clean store & a great bunch of employees.

James Figueroa

29 de feb. de 2012

I have been following Andre Chesse since he was a Customer Service Representative at the KIA dealership. His Outstanding Customer Service speaks for itself and his friendliness is superb and definitely I won't have any other representative. Toyota should be proud and happy to have such a fine employee on their staff. Andre Chesse is certainly a management caliber.

wpdawg

29 de feb. de 2012

The staff is very professional and explains all of the work that was done on my car. I've been bringing our two toyotas to Curtesy for two years and have never been dissappointed. My advisor is Andre and he takes very good care of us. Thank you.

blucas8

28 de feb. de 2012

Jason has been very helpful. I brought my Toyota on a recall notice and Jason went above and beyond to make sure my car was taken care of in a timely manner and offered suggestions on other needed repairs with out being very pushy.

pgoldsmith

27 de feb. de 2012

45,000 mile service and new tires. I had a long trip over the weekend and Jason was able to get me in on short notice and get new tires ordered, delievered and installed on the same day!

rozyrivera

27 de feb. de 2012

This is my first car and the first time I had to use the services provided at Toyota. Perez was extremely friendly and took the time to show me around the waiting room. He was happy to answer any questions I had for him. The timing was spot on. He told me it would take 1 hr to 1 1/2 hrs. The oil change and tire pressure took right under 1 hr. I was very pleased! The reason when I put N/A under price is because my oil change and tire pressure check was free from purchasing my car.

uabamagirl92

24 de feb. de 2012

Getting work done on your car can be a expensive and wasteful project if you can't trust who you are working with. Jason has ALWAYS been HONEST & FAIR, HONEST & FAIR, HONEST & FAIR! Jason is a valuable ambassador for Toyota and the Courtesy Dealership. I don't like to go there unless I know he is there. I know I can trust him and that's what counts!!!!!

agiles

24 de feb. de 2012

Every visit at Toyota is overall good experience. The service advisors are knowledgeable, attentive, and personable. They are great at communicating the service needs of your vehicle to keep it running at its maximum level of performance.

rick.leavitt51

24 de feb. de 2012

This is the fourth year I have had my vehicle serviced by the Courtesy Toyota Dealership and Jason has coordinated my service requirements everytime I have brought my vehicle in for service. Each time I come in for service I am treated like a valued customer and I am given honest quality service, I never feel like I am paying too much for the service nor that the service recommended is inflated in any way. It is a true pleasure dealing the professionals at Courtesy Toyota.

cuffelt

24 de feb. de 2012

Everything I needed done was taken care of in a prompt and friendly manner. The service department is efficient and goes above and beyond to ensure customer satisfaction.

mawesley

23 de feb. de 2012

Jason Rubel is an outstanding service advisor...he makes me feel like family. I would and do recommend everyone to Jason. Jason always inquire about other actions that may be needed relative to servicing my Toyota...he is proactive in returning my telephone call and getting me scheduled at a time that works with my schedule.

franchescamoran128

23 de feb. de 2012

Jason was the best service advisor I've had yet, he got me a rental so i could do my errands with my kids, got my kids coloring books, assisted me in the best tire choice, and kept me updated on the status of my car

Yvetteplaza

23 de feb. de 2012

Ive had a great experience with the dealership, awsome service when ever I need work done, its a very friendlyEnvironment.i deffinately enjoy the movie theater:) wonerful idea. jason rubel is great with customers, ive been a cutomer for many years and would recommend to people how great the service is at courtesy toyota.. By the way I love my car:)

jerrylee3

22 de feb. de 2012

Jason is the best service person! He has given me and my wife great service for over 5 yrs since me moved to Orlando. Thanks Jason.

Will Graves Jr.

22 de feb. de 2012

The service director and the service writer worked hand in glove to make sure all of my needs were perfectly met. Can't recommend them highly enough!

jmelendez327

21 de feb. de 2012

Excellent customer service!! Every employee that I saw greeted me with eye contact and a smile. Osvaldo Perez was very friendly and showed me the facility making sure I was comfortable in the waiting area. He was very thorough of explaining the maintenance done on my car. It was an overall pleasant experience :)

dmrivers

20 de feb. de 2012

Ozzie was great taking care of my baby and everyone was very friendly. Ozzie even had my car washed and vacuumed in addition to my routine service, all in a very timely manner. I am very pleased with the service.

irma maxwell

17 de feb. de 2012

Jason was very professional,does his job exceptionally well and has excellent people skills. He seems to be a valued employee going above and beyond his job. It was a pleasure working with him and I look forward to his meeting my auto needs in the future.

brumaraccini

14 de feb. de 2012

Great service, good price and staff was very friendly, I just wish it was a quicker turn-around time for a oil change/reg checkupAlso, I wish we did not have to log in or registerto be able to submit a survey

jarose928

14 de feb. de 2012

I don't really need 25 words, only two, Jason Rubel! His knowledge of my car and the relationship he's built with me gives me complete trust in the work this company performs. Always fast and friendly service!

sabbaraju

14 de feb. de 2012

Ozzie listed carefully, demonstrated genuine interest in Customer and was prompt in updating me on the status of my car while it was being serviced. He definitely bring a breath of fresh air and I like his enthusiasm and commitment to customer satisfaction.regards,siva

melpil

13 de feb. de 2012

Ken did a fantastic job helping us with our purchase -would highly recommend him and the whole staff at Courtesy Toyota -everything was done so smoothly we really enjoyed the whole experience!

musicdale

13 de feb. de 2012

Jason is the best! He has always took outstanding care of me and my car. I have always had a great experience in terms of service and pricing. I would recommend Jason to anybody that needed service!

bsharpe106

12 de feb. de 2012

Great car buying experience! Friendly service, helpful attitude, no pressure sales pitch, courteous and respectful sales force, good follow up, and overall a great experience.

Hookercl

11 de feb. de 2012

Ozzie Perez was, quite frankly, the best associate I have ever dealt with while dealing toyota for over 7 years now. He was friendly, knowledgable, and funny. I really appreciated the help.

cpolarame

11 de feb. de 2012

I have never had a bad experience at this dealership. Jason is very attentive to our needs and is always helpful and personable. He takes care of our service on our 2011 Camry. Always answers our questions honestly. I am more than pleased with his help. I would recommend this dealership to all of my family and friends. From day one, when we purchased our new car from Henry down to Jason, we felt comfortable with all we came in contact with. You certainly can be proud of your dealership and the people you have working for you. When you have employees who care about their customers you can be sure they will be back. I have dealt with other dealerships before, and as you can see I travel from Winter Garden to deal with yours. It is worth the ride to get friendly service from everyone here. A special note to Jason and Henry they keep us coming back!!! Sincerely,Carol and Tony

drandall89

8 de feb. de 2012

This was my first time visiting Courtesy Toyota, the customer service was extremely nice and I was greeted with a smile by a Service Advisor. I was immediately taken care of and the turn around time was not long. It was one of the best car service experiences I've had. I'd return and recommend anyone to this place with no hesitation!

cam10

7 de feb. de 2012

Jason Rubel is an outstanding service advisor. He knows how to take care of my car needs and concerns. He's knowledgeable and courteous. He's accommodating and always available when I call to ask questions about my car needs. He's a fantastic representative of Courtesy Toyota Scion of Winter Park! I would like to see him promoted because he's an efficient manager, has great people skills and truly cares about his clients! I will continue to drive the long miles just to get great car service and celebrity treatment at this dealership.

!RussellRichards!

7 de feb. de 2012

Jason was able to "work in my vehicle" for the 20,000 mile visit. We were going to leave town for an extended visit and the odometer called for this visit. We opted to have the service done here instead of dealing with an out-of-town dealer. We appreciate the extra effort from Jason and his co-workers.

mistyro

7 de feb. de 2012

Jason Rubel and Joseph were very helpful. They were honest and did what needed to be done in a fast manner. I was happy with what they did.Thank You

sfbrown312

7 de feb. de 2012

This was a 35K mile checkup, so I anticipated that it would be short and to the point. Jason handled things as he typically does -- effectively and efficiently, with his usual customer service focus. No problems.

richardsjt

6 de feb. de 2012

Erkan Erguven treated us very well during the whole process of purchasing our Tacoma. All concerns were met with a friendly face and taken care of immediately. Thanks for an enjoyable experience.

j01is300

5 de feb. de 2012

I could not believe the service I my experience at this dealership.... it was the best experience I have ever had. Fast service. Done right the first time and at a fair price. Exceptional!!!

kpgrey7

4 de feb. de 2012

I have been bringing my car here since I have gotten it and every time it is better than the last. I won't bring my car any where else. My car runs as it is is fresh off the lot every time I get service on it. Awesome customer service!!!!! Love Jason!!!!

wslight

3 de feb. de 2012

From the very start of my search for a new car, the dealer's employees spent time and gave me very convincing information and experience with the Prius II. They expedited and handled everything with care.

Cableman77

3 de feb. de 2012

putting in extra effort to accomplish the task. I did not feel like i was just sent on my way after the car was repaired, i know i can come back and feel comfortable doing so.

Nerberis

3 de feb. de 2012

The service was excellent. I will recomend it to everybody. I was surprise with the excellent customer service. Never experience something like this in my life

amodani

2 de feb. de 2012

I have purchased three vehicles from this dealership and I am very please with the sales team, finance team and the service team. They are honest and have very good customer service!

KJJohnson10013

31 de ene. de 2012

The reason why I rated the quality of work good (4) and not great (5) is because the quality of the car wash was really poor. I understand that I was only there for a scheduled oil change and the car wash was a free bonus but I still believe that when you do something, you do it right. So if I could change anything I would want the vehicle to look better after the car wash. Other than that, everyone was friendly and I enjoyed going into this particular Toyota dealership.

csantana112

31 de ene. de 2012

I have rated my rating because of the quality of service I receive, I was not quite satisfied with the list of prices I receive if items that my vehicle was recommended to have done, I do belive there should review prices to fit customers pocket.

howar172

30 de ene. de 2012

I have been visiting this dealership for my car's maintenance needs, for a total of 4 years. They are fast, friendly, and get the job done. They also have free coffee and popcorn in the waiting room, which doesn't hurt either!

EJGL2011

28 de ene. de 2012

Amazing auto service and professional customer service. Highly recommended, and Osvaldo Perez did an awesome job with helping me with everything i needed, Will defiantly come back very soon.

ESchuster

28 de ene. de 2012

Very friendly and was great at keeping me up to date on repairs. I will be back for another issue that he found during another repair.

Jeraso

28 de ene. de 2012

Car shopping is easy having a trustworthy person doing all the legwork for you when you know what you want and they hav to find it!

curlymich

27 de ene. de 2012

Great job . Very nice service. Kept me updated on what needs to be done with my car. Finished in a timely manner. Will come back

Cossy Johannessen

27 de ene. de 2012

Jason is Always there to help me in a professional manner.I have a total of 3 cars that he helps me maintain and I feel very safe and securewith his diagnoses of our cars.I appreciate his honesty more than he probably knows.Thank you.Cossy Johannessen

prod7496

26 de ene. de 2012

Mr. Erguven is always very delightful to work with. This is my second vehicle I purchase at this dealership with his assistance. I never felt any sales pressure throughout the transaction. On the other hand, he is very attentive and comprehensive. Once this new lease expires I will defitnetly go do business with Mr. Erguven.

AlphaSwagger

25 de ene. de 2012

I located the vehicle I wanted through the internet and discussed with the internet sales consultant Bishoy Rezek at Courtesy Toyota in Winter Park, FL. He pulled the vehicle and scheduled a time that I could stop by to see it and test drive it. I liked how I honed in on the vehicle online first then planned to go see it. This was great for the schedule I have. Upon arriving at the Toyota Dealership I was greated by Bishoy and he began showing me the vehicle. It was cleaned, parked right in the front and ready for a showing. I expected Bishoy to be a pushy salesmen however, he ended up being nothing like that, which is why I began my search online in the first place. It was apparent that he was very thorough in the process of explaining this vehicle to me. The exterior, interior, electronics he educated me on very well and I was comfortable with the process. The test drive was great too. He put the vehicle to the test and showed me the way it can be driven and what it can do. We went through other trim levels and he showed me the difference between each of them. However, nothing could top the SE Swagger Wagon so I bought it right then. I will tell you this, I think Bishoy was pinnacle in my decision to actually go through with the purchase at this Toyota dealership and not look at any other dealers. The actual purchasing process with trade in, insurance, loan and warranty was a little extended on time but managed well enough for me to know exactly what I was purchasing because I wanted to know everything I could. I had never purchased a brand new vehicle in my life. This was my first time and it was comforting how I was walked and not ran through the whole experience and I know Bishoy had a big hand in making that happen. When I am ready to purchase again I will definitely be calling Bishoy first.Regards,Mark ElloMarketing DirectorAlpha Weight & WellnessCentral Florida Primary Care

subwaymanmta

25 de ene. de 2012

I would, without a doubt, recommend Courtesy Toyota of Winter Park to everyone I know. The salesperson Henry was one of the best I have ever worked with, having bought cars over the past years. He was personable,understanding,kind,thoughtful just an all around great person. He knew exactly what we wanted and made sure we were completely satisfied. Actually everyone we came into contact with at the dealership took very good care of us. Henry helped us achieve the price point we needed to be at,being a retired couple in our 60's this was important. Our customer service mgr. Jason also sees to it that our needs are always met when we bring our 2011 Camry in for service. I can't say enough about the people I have met and dealt with at this dealership. Henry being the best and most honest person we have dealt with over the years of buying cars. Having dealt with another Toyota dealership in Orlando 10 years ago, Courtesy and its staff have far surpassed anyone we have ever dealt with. Hold on to Henry he is definetly a "Keeper". My experience at Courtesy has always been wonderful. Sales and service always top notch. Thank you,Carol and Tony Pavoni407-877-7139

dhilocool

25 de ene. de 2012

Youssef was very friendly, helpful and assisted us in every way we could so that we could get the best deal we could afford on the car. He was very patient and he did a great job!

edjola

24 de ene. de 2012

He was clear in describing what services my car needed. Put emphasis on the most important services, understanding that some of them were more expensive for me to afford at the time of visit.

mariafreeman

24 de ene. de 2012

Courtesy Toyota of Winter Park has shown their dedication to excellent Customer Service every time we have gone there. My husband and I have purchased two new cars there and have been treated with respect and top notch care. Henry Modaresi was our salesperson; he is patient and knowledgeable. He listened carefully to what we wanted in a car and took the time to show us everything and explained all the features. He always followed up with phone calls to make sure we were and still are happy with our purchases. I always recommend Courtesy Toyota of Winter Park and Henry to our friends who are looking to purchase a new car.

Swhidden101

24 de ene. de 2012

I have 3 cars that were purchased and are maintained by Jason atCourtesy Toyota. Jason always shows a concern for the maintenance of my car. I can trust his knowledge any time I have a repair.

JJC777Joyce

23 de ene. de 2012

Everyone we worked with was extremely helpful and friendly. There weren't any high pressure sales (that puts Courtesy way above the rest). I would very much recommend Courtsey Toyota to everyone and my husband is going to recommend Courtsey Totota to the owner of the company he works for. They may be buying new (or used) trucks by Spring. George was wonderful and helped us every step of the way.

hazels18

23 de ene. de 2012

I am Very Happy with the service at Courtsey Toyota!!! Jason Rubel is a polite, caring, professional servisor, attending to everyones needs!! He has helped me out Many times, answering Any qustions or concerns!! I would reccomend Courtsey Toyota to anyone! Kudo's to Jason Rubel and all of the wonderfull work he has done for me ant many others!! Sharon Hazel

ctzhb

23 de ene. de 2012

Bishoy went the extra mile to make sure our buying experience was pleasant. He even entertained our 8 year old so we can concentrate on choosing our car. I would buy a car again from Bishoy.

lisadow

22 de ene. de 2012

Service personnel always go above and beyond what is expected and are very knowledgeable and thorough. Appreciate the quality and timely service offered every time.

vince1026

22 de ene. de 2012

GREAT EXPERANCE WITH ALL EMPLOYEES INVOLVED.This the best dealership I have ever worked with, and the only one I will deal with in the future.

dgmike1

22 de ene. de 2012

In my 15+ years of working with Courtesy Toyota, I have never had a bad experience. I have purchased four new vehicles from them over a 15 year period and found all of their Service, Sales and Management personnel to be honest, knowledgeable and friendly.

plipford

21 de ene. de 2012

Jason has been my customer service representative at Courtesy Toyota for four years. Jason has always exceeded my expectations in servicing my Toyota RAV4 by explaining the service options, bringing up items in need of repair, and washing / vacuuming the vehicle when the service is complete.

dooders

21 de ene. de 2012

Any company is the sum of it's employees.....so this is about George Ibrahim who I can't say enough about (in the terms of is knowledge, honor and personal connection) he has with his customers in providing what they need. He is a very good listener and makes me want to deal with him over and over again.....Thanks George for your help and I will continue to send business your way.....and therefore Courtesy Toyota's way....you are as they say in the business a keeper... also the service department as well as all other employees I have met have done an outstanding job.

ftombros

21 de ene. de 2012

I have been a Toyota owner since 1972, when I bought a Celica, which was my 1st new car. When I moved to Central Florida, I have bought 6 new cars for my family and my brother-in-law from South Florida even purchased an Avalon at this dealership. I get my car serviced at the dealership and trust them to keep my vehicle in top condition and I am NEVER disappointed. George Ibrahim has sold, or been involved in, every sale. His honesty, expertise, attitude and concern for our total experience regarding everything related to our vehicles, I'm sure, goes over and beyond what 99% of salespeople even consider. After we purchase our vehicle, he insures we are satisfied and contacts us periodically by phone, E-mail or letter. Our family has a "family type" relationship with the dealership, which has been facilitated because of our relationship with George Ibrahim. I would use him to share his expertise with any new employee coming into the company. This year is my 40th anniversary with the Toyota Corporation and will probably a customer for life.

Bob Barr

21 de ene. de 2012

Mr. Lopez did an outstanding job addressing and fixing the problem. Great job!We have been very pleased each time we bring our vehicle to the dealer for regular maintenance service.Thank you,Mr. & Mrs. Bob Barr

smcconnell2011

20 de ene. de 2012

Very knowledgeable staff, provided a high level of response to my transaction both from a timing and a service perspective. This is the second 4-runner I have bought from Courtesy in Winter Park, based on the product and dealer, I would consider buying another Toyota again in the next 12-24 for my wife, if we replace her car.

haroldw43

20 de ene. de 2012

I came to the dealership, just to look, I was greeted by Mr Bishoy. During our conversation he continued to show me reasons, why I should buy a car. I continued to explain, I was only there to look, but he kept questioning me about price and interest rate would help me, to change my mind. As he continued to show me prices and interest rates, I became more interested in buying. The last time he showed me the rates, I knew I had to make decision then, and it was to buy the car. I have been completely satisfied with my purchase and love driving my Camry ( nothing but since 1988)

steveoneto

20 de ene. de 2012

I have had the pleasure of being Rommy's client since I purchased my Venza from your dealership two years ago. He has always been personable, professional and knowledgable. He never made me feel I was being "sold" services I may or may not need. when I have waited for my vehicle to be serviced, he always checks in with me as to the progress of my vehicle. This shows his understanding that my time is valuable to me. My compliments to him!

lizzyjoy

20 de ene. de 2012

Jason is very friendly, courteous and helpful. He is very accommodating and explains everything that needs to be done in my car. He is a very nice person to deal with. I highly recommend him for his job well done.

donholland1

20 de ene. de 2012

I WILL BUY ANY OTHER CAR THAN A TOYOTA AND I WILL NEVER BUY A CAR FROM ANYONE OTHER THAN GEORGE IBRAHAM!!!!THANK YOU,DON HOLLAND

lendro08

20 de ene. de 2012

I have been coming to this particular Toyota service station for some time now with Mr. Rommy. I have enjoyed my experience working with this great gentlemen. He is knowledgeable of the Toyota brand and his customer service is exceptional. I give him the highest recommendation to anyone. Thanks,Leonard Chatman Jr.

malda007

20 de ene. de 2012

As always Jason was there ontime waiting for me to arrive and after the normal questions he took me Mr. Amine Abide to offer me good options on a new 2012 Camry Excellent service from both gentlemen.

rkartveli

17 de ene. de 2012

We were looking for a new car and Toyota sales representative Henry Modaresi took his time to show all options (cars) available, explained in details every question we had, was very friendly, courteous and helpful. We got a new car and are very pleased will our purchase experience at Toyota Winter Park dealership.Thank you for a great job!

dragonflyfan

17 de ene. de 2012

this is the 5th car I have purchased from Henry Modaresi. He is not a pressure salesperson and allows us to make decisions on our time frame. The best part of Henry is that he knows the cars and each model very well. Other dealers do not. He stayed from the time he saw us in the showroom (we weren't really intending to buy a new car) until we unloaded our trunk into our new Camry. He is a gem.Jessica was very professional too.

Roshen1

16 de ene. de 2012

I'd like to commend the dealership and staff. I was very impressed with the quality of customer care. Henry was honest and very helpful in answering all questios and explaining details. We're repeat customers and are very pleased anytime we visit Courtesy Toyota, and would be highly likely to recommend you to friends.Thanks for all the help. P.S.I really love my new car!

rfloud

16 de ene. de 2012

to henry modaresi at autonation.com donna and i you were nothing but kind , friendly, no pressure , and now a friend you made us feel like part of the toyota family,,we thank you we love toyota , and curesty toyota of winter park. toyota needs more pepole like you in there family.. we are looking to see you at our next visit. again, thank you ,, donna and bob...

WabidWabbit

16 de ene. de 2012

Henry Modaresi was a pleasure to work with. Henry responded to my online request for information quickly. He answered all of my questions about the car. This was very important since I was out of state making decisions sight unseen. Decided to purchase the car so we placed a deposit over the phone. I made arrangements to fly to Orlando to check out the car then complete paperwork if all was well. Henry came to my hotel near the airport to bring me to the dealership. Great SERVICE! Henry then rode with me for a test drive and helped check out the car. Henry then helped take care of a minor issue found during the inspection. It was a pleasure to work with Henry and the rest of the staff at Courtesy Toyota/Scion. My wife is very pleased with her new MINI Cooper S convertible.

Hectorf16

13 de ene. de 2012

Mike was an integral part of the reason I purchased from Courtesy Toyota of Winter Park. He was very straightforward and did not hesitate to seek out answers if there was a question that he didn't already know the answer to. This is my first new car and I was definitely hesitant on purchasing but Mike helped me get to where I needed to be.

ali.choate

13 de ene. de 2012

HELPFUL ALL THE WAY , ON THE EXPLANATION OF A GREAT CAR VERY GOOD VALUE, THIS IS MY SECOND CAMRY AND HENRY STAYED ALL THE WAY WITH ME SO THANKS TO HIM.

anmolina

13 de ene. de 2012

All personel was friendly and answer all my questions, they met all my expectations, were helpfull and understanding of my requests. The process was pleasant and quick.

adunn72

8 de ene. de 2012

My experience working with Erkan Erguven was awesome! I visited many dealerships in my car search with a very specific year/make/model in mind, and was somewhat frustrated with car salespeople when I arrived at Courtesy Toyota. Erkan was eager to help me, but not in an aggressive, manipulative way. He is a kind and professional person with a genuine interest in providing outstanding customer service. He was patient and didn't play any of the usual "car dealer tricks." I definitely recommend working with Erkan Erguven at Courtesy Toyota in Winter Park. Thanks, Erkan!!! I love my Versa!

bohdan47

7 de dic. de 2011

This is my second opinion. in the first i rate service BAD!,but when service manager STEWART take over my problem,everythink change end I can give ''courtesy toyota'' all''5''customer service-change 180degquality of work-thy show me what problem was(mice chew wires!)they repair-not change to save my money!friendlines-talkin with Stevart was pure pleasureexperience-very highprice-fraction what other repair shop can charge!they even vacum,and wash my Tundra!One thing AUTONATION supose change is:LIFETIME GUARANTEE FOR EVERY NEW VECHCLE - TO:LIFETIME GUARANTEE FOR POWERTRAIN.,but this-I gues have nothing with Courtesy ToyotaSubiect for AUTONATION

bcook39

5 de nov. de 2011

I had a great experience at the dealership. I had owned a Toyota previously and took my car to this dealership for service. When it was time to buy a new car, I came back to the dealership based on the great service that I had received previously. I was not disapointed. I had a great experience buying this car.

Altamonte Angel

1 de nov. de 2011

I called the dealership to inquire about a diagnostic checkup due to the engine light being lit. Andrew took the call and was very friendly and professional over the phone. He offered a complimentary diagnostic checkup and offered to schedule me an appointment or take care of me as a walk-in. I canceled an existing appointment with another center and brought my car to Courtesy Toyota Winter Park. The staff was very hepful from the moment I pulled in. Andrew came out to greet me, provided a general time for completion and directed me to their waiting area which included a lounge like environment, cafe, theatre, gaming area for children, and who knows what else. The diognostic checkup took longer than expected and the news to follow bleek. The check engine light was the least of my troubles, the thorough inspection provided by the technician identified critical repairs needed which I was shown including a split drive belt among other things. On my budget, I thought I would have to walk away but Andrew and I reviewed the recommended services, identified the critical repairs needed, and negociated a price that I could afford for these repairs. I was provided a rental car free of charge while they repaired my vehicle. They even went as far as repairing a couple small items that were not on the list such as the dashboard light and water line. I an beyond pleased with the quality of service receieved from the staff, Andrew was wonderful, the rental car agent was very pleasant and the technician who repaired my car did an awesome job. I now have a place to take my car that I trust will do right by me.

rosadon

31 de oct. de 2011

The sales agent Bishoy was excellent. He is not pushy, is very knowledgable and goes beyond what he needs to do with a customer. I have bought now 3 vehicles from him and always recommend him to my friends and family. Great job done again!!Lee Owens also has done a fine job with the finalsale paperwork for all my vehicles. He described many options for us and helped us painlessly through the process.

lex1127

14 de oct. de 2011

The reasons I put the answers I did was because mr.modaresi made the process go byfast while still going by every detail and feture of the car.as for the price I believe it could have been better then what I received.

Terry Johnson

11 de oct. de 2011

The dealership provides great service and has great people working there. I have always enjoyed bringing my vehicle there for service since it is always done right the first time. Ben Smith is a great service writer and pays attention to what you want to have done and makes sure it happens.

david2122

11 de oct. de 2011

Jason always is very friendly and helpful. The service dept handles my service needs efficiently. The waiting area is convenient and I appreciate the free Wi-Fi.

mliontis

8 de oct. de 2011

Bishoy is an absolute pleasure to work with. He knows his cars and made me feel confident that I was purchasing a quality vehicle. There was no hard sell as I have experienced at other dealers in the past. In fact, I had an out-of-town relative with me and he was so totally impressed with Bishoy that he inquired about purchasing a car here even though he lives in New York. I also enjoyed working with Osh and feel satisfied with the deal we made. Thanks to both of you I am a return Toyota customer instead of a one time only buyer!Best of luck,Maureen Liontis

cbhamil

5 de oct. de 2011

Excellent service. Jason always goes the extra mile. It is always nice to see a familiar face when gettin my car serviced. Keep up the good work!

scskiles

3 de oct. de 2011

I purchased a 2010 Prius from Courtesy Toyota. My sales person was George Ibrahim. George is highly knowledgeable, friendly, and instantly gained my trust. His emphasis seemed to be on meeting my needs and making sure I had a good buying experience. Courtesy didn't have the Prius I wanted with the advanced technology package in stock. George located one at another dealership. I got a fair price on my trade and George made the buying experience enjoyable and stress free. I had been to another dealership previously, where the emphasis seemed to be on the quick sale, selling me what they had on their lot, whether it matched my needs or not. It was indeed refreshing to walk in to Courtesy and have the customer centered experience I had.We love the Prius, but it developed a high speed (above 60 mph) squeak which was hard to isolate. My service advisor, Jason Rubel, had his technicians ride with me to try to isolate the troublesome squeak. The technicians were so knowledgeable and friendly, but after a few appointments, the high speed squeak persisted. The service director, Stewart Burzee, got involved, having other technicians try to isolate the squeak. The problem was finally resolved when Mr Burzee himself rode laying down in the back seat, with the door open, at 60 mph on the interstate, identifying the source by pressing on the rocker panel under the door. It was a defective clip. The personal involvement of Mr Burzee in diagnosing the problem and the persistence of his staff are exemplary. They are true professionals!My youngest daughter and her husband in Fort Myers, FL were recently in the market for a car. I recommended they drive the 200 miles up to Orlando to buy their car from the best car dealership I've encountered. I sent them to George Ibrahim. My daughter and her husband had the same enjoyable, stress free purchase experience as I did. They bought a Venza. I have since recommended Courtesy Toyota to several of my friends. Courtesy Toyota has the qualities one hopes for in a dealership, both in the way they treat you during the purchase process, and the way they take care of their customers after the sale.

Mkalasz

22 de sep. de 2011

My husband and I purchased a 2011 Toyota Prius from Courtesy Toyota Scion of Winter Park. Everyone involved in the sale of the vehicle was extremely courteous and accommodating. They worked with us throughout the negotiation of a deal that was fair and acceptable to us. Their considerate and attentive service made us feel a valued customer of the dealership. I will definitely recommend the dealership and its employees, especially Tony Shouman.

merilan

8 de sep. de 2011

I appreciated the service I received. It was professional and curtious. Gerry kept me informed and that was helpful. I did not feel like I was just waiting there unattended.

malocclu

6 de sep. de 2011

We have purchased two vehicles from this dealer and have had both serviced. We are very satisfied and will continue to visit as needed for maintenance.

pcaocn

30 de ago. de 2011

The price is solid, but the car I purchased has almost the best price in this area. The car is almost new, everything is perfect. The salesman is nice, and very patient. He even give me a one year free maintenance. I would definitely recommend this dealership and Mr. Ibrahim to any of my friend who wants to buy a car.

corv123

26 de ago. de 2011

Bob Lavin did a wonderful job with my purchase as he asked the appropriate questions upon my arrival and then found the proper vehicle to match my desires for the least cost to me.Now, stating that? I purchased this vehicle under the Costco Executive Membership Program and with it I was provided a Gift Certificate for $50.00 (from the dealership) and 15% off parts and services. Prior to closing my vehicle purchase? I requested a written quote for Camry 2011 - Body Side Moldings - and Bob did so immediately. Then when I returned after my purchase and communicated with my assigned Service Representative? First, I called Joe Fortier and I was informed by the receptionists that he was busy with another customer, which was very acceptable. But after two + hours, I received a return phone call. That is not acceptable to me when after the simple question I was asking demanded that I appear at the dealership.Once I arrived at the dealership for services I desired within a month of my purchase? I had to wait over 45 minutes for the parts department to update the original proposal (which I provided to them in writing) I was given for the accessory I wanted. Then Joe, after being prompted by me, finally provided me with the NEW PRICE which was very much different than the price I was quoted prior to my purchase. The price he gave me now was well over 3 times the original quote. I was beside myself and then took a minute to think about the unconcerned people you have working for your company in your parts department that rush through everything. So, then I looked at the quote and I pointed out to Joe that this proposal was for a Spoiler and NOT Door Accent Moldings. The original written proposal for the desired work was given to the person in the parts department by Joe (with part numbers, etc) so this fact even lessens the opportunity for an excuse by the parts departments error.I do understand that unfortunate things do occur on a daily basis that should not but this is ridiculous and I do love the Service Department at that location and Joe normally does a great job for us but your Parts Department is crappy at best and they should slow down an provide much more concern for a recent purchaser than they do on their daily routine walk-in people.I felt bad for Joe as I felt the parts department just didn't show him any respect whatsoever and made him look like a fool!I assure you I would never purchase parts or accessories from this dealership in the future.Finally, I have called after one week from ordering my parts (which I was told it would be a week at most) and the parts still aren't in!!!!!!!!!!!!!!!!!!!!!!

ylisunova

23 de ago. de 2011

I had a great experience buying a new car. David was very helpful and friendly. All the paperwork was processed very quikly and I was out on the road in my new car within just couple of hours.

roslyn

21 de ago. de 2011

I greatly appreciate the service and dedication that I received from Robert Chambers, who ensured the complete process of the purchase of my vehicle. This process was an easy and painless process, which was well worth it. I appreciate your honesty and hard work and being there for me. I will definitely recommend Courtesy Toyota Scion of Winter Park, in the future. Also, when the time comes for me to make another vehicle purchase Courtesy Toyota will be my first and only stop. I send kudos to the entire team! Thank you all.

valscabanaboy

19 de ago. de 2011

Overall experience seemed a lot less stressful as other car buying experiences we have had. Salesman did a very good job and can not say anything negative about anyone we came in contact with.

Gary B Person

18 de ago. de 2011

This was without question the most enjoyable and easy car buying experience I have ever had. I have purchased several vehicles in my lifetime from several different dealers and trust me none come close to this experience. Kudos to all involved.

jason1990

17 de ago. de 2011

Each time I visit Courtesy Toyota for my regular service, I am greeted and helped by Joe Fortier. He is knowledgeable, efficient, honest, and practical. I respect his integrity and professionalism, and he is the reason I continue to come back time and again to service my car at Courtesy Toyota.

cthickey

16 de ago. de 2011

Andre has been super helpful with a few of my warranty issues. He is an asset to your team! Dealership is also very accomodating to my needs.

gabbyandrea

16 de ago. de 2011

I am really satisfied with the service I had with this dealership and highly recommend this to my families and friends. Great Job Toyota Courtesy!

Jbt64

16 de ago. de 2011

Joe Fortier is the reason I continue to service my Toyota Avalon at this dealership. His service is prompt, courteous, and professional. I've referred Joe to my family and friends.

csteeley

15 de ago. de 2011

Andrew took over after several other service advisors I had used and he hasn't disappointed me. He's always friendly and takes care of my needs quickly.

KimoHyatt

15 de ago. de 2011

My car would not start on Sunday afternoon. I called Courtesy and spoke with Jennifer and then Alden. Both were very friendly. AAA can to my home and determined there was something wrong with the electrical sysemt. I called Alden who set up an 8:15 A.M. appointment and advised where to drop have the toe truck drop the car. This amoring at around 8:20 I spoke to Ben Smith the Assistant Superviseor who advised I needed a new starter and a Serpentine belt. Gave me the cost and by noon the vehicle was done and I back at work.Very good experience.William J. Hyatt

Grayfox8

15 de ago. de 2011

Overall I'm very satisfied. Ben Smith was very helpful; he answered all my question and provided me with a wealth of information of what the scheduled maintenance entailed. We also discussed the recalled maintenance on my Tundra and how it would be taken care of.

Daniel Art

12 de ago. de 2011

The dealership did not in any way try to get out of a time consuming repair job covered by warranty. Joe Fortier anticipated my needs as a customer who lives at a distance by offering me a free rental car because of the need to keep my car overnight. He was friendly and helpful in every way. It's only because of people like him that I continue to travel to Courtesy from Kissimmee for service.

leeliming

12 de ago. de 2011

Work was done in a timely manner. As for quality and price, I have nothing to compare to as I have always had this car serviced at a dealership. My history is on your computer.

larry katz

6 de ago. de 2011

Jay Selzer was extraordinarily helpful in my purchase of a used car at Courtesy Toyota. I would highly recommend purchasing a car (new or used) from this man. Among other things he introduced me to Juan Moncayo, Asst. Service Mgr., who gave me outstanding customer service when I found a few things that needed fixing after I purchased the car. I have had problems with other dealerships in the past and am comfortable in recommending Courtesy Toyota.

chrissy1740

5 de ago. de 2011

I love this dealership. They made my feel very comfortable and sales associate helped my find the best car that fit my budget.He try to sell me a car that he could make most money.I am very happy with my new car.

lizbyars

30 de jul. de 2011

Everyone who helped me at Toyota was very helpful. Each time a problem came up, someone had a solution that worked. David was great with keeping me calm (this was my first new car) and picked out the perfect match for me on the first try. It was a great experience and I would recommend Courtesy Toyota to anyone looking to buy a car!

Bobby Jarvis

28 de jul. de 2011

I purchased an 08 Camry that I found online on their website. The ad clearly stated that dealer fees were included but tax, tag, title was not included. No problem I thought. After driving the car the games started. Figures were presented to me and the price was $700 above and beyond the advertised price after adding tax, tag, and title fee. When I questioned the amount being wrong an attempt was made to tell me they was not actually charging me the amount on the paper. I then took the paper scratched out the $700 fee and stated: "This is what the correct price should be and thats all Im going to pay". The salesman said: "OK" let me present this to my supervisor. He comes back and says OK your offer is accepted so how do you want to do the financing? I said since I have a high beacon score and its a used car I still want a minimum of 4% for 60mths and Im paying $5,000 down and Ive already estimated my payment. Those are the terms I want and will not settle for anything different. After a few moments the salesman returns with another individual who basically lied to me stating that 6.49% was the best interest rate I could get and my payment was going to be higher than I wanted. Thats typical....they make $$ off the financing or they were attempting to. So I said no thats not going to get me the payment I need so its unacceptable. He then stated I could arrange my own financing if I thought I could do better. I said thats fine give me the amount you need a check for and I will go get my own financing because I know I can beat your interest rate and I also know you have more financing options that would beat 6.49% but, he insisted that simply was not the case. He then told me I would need a buyers order to obtain financing on my own and I said no problem print it up and give it to me. It wasnt no time after that scene until a third gentleman Mr. Mike Aly appeared and escorted me from the used car area to the new car area and was inquiring as to what it would take to sell me the car. I said that I wanted a better interest rate than I was given because my credit was excellent and that the payment would be acceptable if I was given that rate. He said to give him a few minutes and he would see what he could do. Mr. Aly came back after about 20min. and gave me a 2.3% for 60mths. so I signed the paperwork. So the best possible rate went from 6.49% to 2.3%. I do not like being played and treated like an idiot. I was lied to and disrespected by the unnamed gentleman. I have edited this posting to include a positive experience. After making this post I was contacted and apologized to for the way I was treated. The gentleman Mr. Rodriquez was very polite and helpful. He arranged for me to get a second key at no charge to me because after the closing of the deal I only had one key and was told that an additional key would cost $250. Thank You Mr. Rodriquez for being a stand up gentleman and attempting to repair the damage done by one of the other members of your staff.

Ramon E. Perez

27 de jul. de 2011

Great team. Really my best buying experience in buying a new vehicle. I hope I can buy another car from Toyota Courtesy. I was very satisfied with the attention given to me and my family during the time we spend in purchasing the vehicle. Thanks to David and all your personnel for such a pleasent expirience. Sincerely Ramon E. Perez

richrock

27 de jul. de 2011

Dealership is fine, the issue was the ongoing original radio problem has now been corrected with a reconditioned model. Problem is that it has cost me money and time to correct a manufacturer issue that only started after the Warranty ended! Radios should NOT die!!

mspeltz

26 de jul. de 2011

He let us know the problems of the car and it was done when he said it would be. We got tires and other items and when we had a tire issue a month later it was repaired at no charge since we got them from the dealer. Good Stuff!

lfredda

25 de jul. de 2011

He was very informative and helpful with any questions. Explained everything in detail during my test drve. Very helpful and introduced me to the whole dealership ~ which truely was excellent to know.Followed up with a phone call to see how things were going and if I had any questions. Truely a great salesperson & great experience. I would shop there again. Thanks Jay

BEANNIE723

21 de jul. de 2011

TONY HELP TO ASSIST ME IN FINDING A NEW TRUCK WITH ALL THE EXTRA'S I WAS LOOKING FOR. THROUGH OUT THE PROCESS HE KEPT IN CLOSE CONTACT WITH ME TO LET ME KNOW WHAT WAS HAPPENING. I FELT THAT TONY REALLY WAS LOOKING OUT FOR MY BEST INTEREST.

veliksam

13 de jul. de 2011

Great dealer, best service, willingness to work with customer to help obtain financing ( ask for Shafik Amrani, finance manager), very dedicated. I bought 2 cars from them and I will definitely buy some more in the years to come! If you go there make sure you ask for Erkan Erguven, very nice guy!

pagann

11 de jul. de 2011

As a return customer I appreciated the way Ms. Carrasco handled my transaction. It was the easiest and hassle -free experience I have ever made with a vehicle purchase. I also appreciate the follow up calls and e-mails that receive from her.

LoraineLou26

10 de jul. de 2011

We entered the dealership with a clear goal in managing our car expenses. Bruno took the time to listen to our wants and needs, then went to work structuring a deal that we'd be happy with. I appreciated his presenting us with options, then letting us choose the one that fit us best. We left with a new Corolla, feeling we made the best choice. Thanks to Bruno.

jltorresa

10 de jul. de 2011

I truly believe this is a great dealership, the attention, assistance and deals were amazing. Ive visited several places before going to this one and I should say this is was the best dealership. For all of the above I finally decided to buy my vehicle. I highly recommended this place for my family and friends, and also I will definitively come back in the near future.Thank you very much.

Bebejassy

1 de jul. de 2011

My experience with tony and mike were excellent, more then i can ask for. They exceed my expectations and more, they truly went above an beyond for me. Trust me it was a hassle to get all the paper work needed for certain companies, but not once was i let down orfelt discourage they thrive for sucess! And they suceed with flying colors! From the bottom of my heart i thank them both, with out them ti wouldnt have gotten a camry at 0% intrest rate compared to a 17%! crazy huh but all worth it!! Keep hiring people like them and your buisness will always be booming with happy and well satisfied customers! Its been a pleasure! Thank you very much hope to take family and friends their as well!! Tata for now!! Sincerly, jazzy

kowens

28 de jun. de 2011

They were very informative and helpful with any questions. They explained everything in detail and always returned my emails or phone calls promptly. They are still helpful if I have any questions since I have purchased the vehicle.

stevenhowe710

25 de jun. de 2011

We had been wanting a new car and originally had been directed to the KIA dealer down the road by our son. We had one of the most unhappy purchasing experiences we had ever had in our lives. So unhappy, that we almost gave up even wanting to purchase a new car at least for awhile. On our way home, we remembered that we both had purchased vehicles from your Toyota dealership. Mine many years ago when I lived near your dealership back then it was Orlando Toyota. My wife had actually purchased the van we were driving from your dealership and had always had excellent performance from it(past tense since we purchased a car).We walked in just wanting to see what was available. We met David, and David spent a lot of time with us showing us different vehicles that could fit our budget and what we had described we wanted. We had arrived late to do our unhappy experience with the other dealer. David stayed with us until almost midnight that evening even after every-one else had left at least in the general vicinity. David also spent additional time in driving with us home in order to get paperwork so we did not have to return to the dealership. David in our eyes was one of the best sales associates we had ever had the pleasure of working with. He had gone out of his way to make us happy, he was honorable and seamed to care deeply making sure we were satisfied customers.Due to Davids actions we want to express our deepest appreciation and respect to your dealership and company. I will for the rest of my lives be why we first consider purchasing a Toyota above other vehicles. In retrospect I wish I had replaced my Toyota SR5 that I owned with another Toyota truck. When I traded it in I had had no engine nor drive train problems and received top dollar for the trade in. Since then my Dodge truck has given me nothing but grief, and being on disability it seams we are stuck with it.But, thanks to you we do have one reliable vehicle again.P.S. I do wish a lease option would have been offered or discussed with us. We did not even think about a lease option on a vehicle until after we returned home nor had known about the lower payments. We may have been able to afford a larger vehicle with a few more options, and once when I was back to work at full salary we would have been able to trade it up probably at less of a loss to ourselves. Sincerely your present and future customers,Steven P. Howe & Lizzette Irizarry Howe

franco825

24 de jun. de 2011

Mr. Fernandez was helpful, friendly and knowledgeable. I like that he provided the information I needed without being pushy. I will definetly be back to this dealership.

tricol

24 de jun. de 2011

We had a great experience at Courtesy Toyota. We did not feel pressured to make a decision we were not comfortable with and they were very professional and tried very hard to get us exactly what we wanted. We really love our new 2011 Sienna!

denisemsantana

21 de jun. de 2011

I stressed for months knowing that I was going to do "car shopping". My husband and I must of looked at hundreds of Toyota Tundra's until we found the perfect one sitting in Courtesy Toyota in WinterPark. The saleslady that assisted us is named Jessica A Carrasco. I have never met a saleslady with so much patience, tolerance, and willingness to assist! We did not buy immediately because I wanted to make sure that we were obtaining the "the best deal". We must have called Jessica at least ten times with additional questions and went back to the dealer at least 3 times. After many opinions from friends, family, and other professional in the field, we came to the conclusion that the price-financing, options, and professionalism could not be beat.We are very happy that we purchased the Tundra and are looking forward to purchasing our Sienna or Sequoia at the end of this year. Needless to say, we will head straight to Jessica and her team at Courtesy Toyota in Winter Park.

cloudwatcher

20 de jun. de 2011

I've been buying cars for over 35 years. It's never been an enjoyable experience, just one of those things in life that you tolerate. That being said, my experience with Courtesy Toyota in Orlando, and particularly with my salesman, Bishoy Rezek, was the best car-buying experience I've ever had. He was polite, was not aggressive or overbearing, very informative, and when he didn't know the answer to a question, unlike so many salesmen who will BS you if they don't know, instead, Bishoy would be honest and say, "I don't know, but I'll find out for you." How refreshing! He single-handedly restored my faith in car salesmen. He made researching and buying my Prius a positive and fun and experience. Thank you, Boshoy!!!Jackie CartwrightMelbourne, FL

joycee

20 de jun. de 2011

A good experienc; the staff was very pleasant and we reached my price in a professional manner and I was treated respectfully. Good job Courtesy!

HJRomer572

19 de jun. de 2011

Al is a great person and a great sales man. I have bought many cars before and have never had such pleasant experience in doing so. He is very patient, never asked the wrong questions and was very honest even about his knowledge of the vehicle we purchased. I appreciate that instead of having someone trying to tell me just want I want to hear. Customer Service: The best at a car dealership. Al has excellent customer service. He is very friendly, patient and not pushy at all. We are looking to buy another Toyota and we will purchase it from Al no questions asked.Quality of Work: Even though I am aware this is a team effort, this whole thing started with Al and it ended with AL. Again his work and quality of work to us was excellent.Friendliness: We couldn't have had a friendlier person. I wish all of our past dealership experiences were like the one we had with AL. Al was friendly at ALL times no matter how the deal was going. We have lots of respect for AL.Overall Experience: Again I have bought/leased more than 13 cars now and not once have I had such great experience as I had with AL and this dealership. Normally I hate going through the process, but would repeat this again with AL.Price: We were very close to where we wanted to be, therefore I can't complain. The only thing that could have been better would have been free...wishful thinking I guess. Over all we are very happy customer.

David Cusworth

18 de jun. de 2011

Buying our vehicles was really easy with Courtesy Toyota, Ken is an excellent salesman, personable and very knowledgeable about the vehicles. He and the Sales Team made the experience enjoyable and economical. We went in for one vehicle and came out with two, a Tundra and a Camry!! They go out of their way to find the best vehicle for the best price. We will definitely use the Dealership and especially Ken Coffee again.

ARo33

17 de jun. de 2011

I have nothing but good things to say about the service I received starting from the moment I walked into this dealer. I visited 2 other dealers in my area and walked away feeling I was gonna get raked over the coals. My Salesperson (Jessica C.) went well out of her way to make my experience the best ever. I was out of state with my family for the holidays and Ms.Carrasco delivered my car with keys tucked away in a gift box at her expense & a big red bow on my wife's new Venza. These are the things that separate the customer service based dealer from the wallet jacking dealers. I'm pleased to say this dealer has a customer for life. As for the service department I drive by 2 Toyota dealers to get my wife's car serviced here. I can say I had no issues with any portion of my visit. They changed oil & filter & cleaned my car. I would recommend this dealer to anyone who is in the market for a new car or needs car serviced. Give Jessica C the opportunity to make you a great deal.

gossmange

17 de jun. de 2011

After going to almost every Hybrid car dealer in the Orlando area, my wife and I were most impressed with the honesty and open dialogue that was created by your entire staff. Bob was a joy and blessing to meet and work with. He was very patient in discussing and explaining all the detailed questions we had. Unlike other dealer, we found that everything Bob told us was verifiable as we discovered from our research and discovery over time. All the other support staff were also very professional, friendly, and honest. I look forward to continued service with Courtesy as needed for our new Prius. This will be another test of the quality of your automotive maintenance staff and will determine whether I return to Courtesy Toyota for my next purchase. The last new car purchase we make here in Orlando had a good sales staff, but the service department left a lot to be desired. (Lost my maintenance record book, were not prompt in keeping with preset schedules, high turn-over employee rate, and would take much longer for regular service that I have ever experienced before (1-2 hrs per oil change). A person would wonder, "What on earth are they doing to my vehicle?)

kirbylit1

17 de jun. de 2011

We went to Winter Park Toyota looking to learn before we bought and that is exactly what happened. Renaud Peters met us in the parking lot and took us through Toyota 101 in regards hybrids and showed us the cars we asked about with patience and open information as we went through the product line. From the first discussion until the night we signed the paperwork and drove off the lot, Renaud was personable, informative and low pressure, with the type of rapport with us that helped to us to form a decision with comfort and confidence. This was how car buying should be, and we will certainly be back to do it again as the need dictates. The rest of the staff we worked with were both helpful and informative and during the closing process the manager we worked with was very helpful.

bamf70

16 de jun. de 2011

Ken my sales associate was great. There was never a "hard sell" or any other dealer tricks. Everyone at the dealership took great care of me and IMO went above and beyond both during the sale and after. I will buy my next Toyota here for sure.

sanstey

16 de jun. de 2011

I was working with several Toyota dealerships in Central Florida to find a dealer willing to work with an employee family purchase program (my nephew works for Toyota). Bob Lavin was the only dealer to make the calls to find out about the program and structure a deal within the guidelines. He then found the car I was looking for.

gprich

16 de jun. de 2011

I had done a lot of homework on the Prius before I came to Courtesy. I had already made up my mind that it was to be the Prius V. I had received an e-mail and then talked to Bob on the phone. I made an appointment to visit the dealership. We talked for a bit and then he got the key remote so that I could test drive it. I, immediately, fell in love with the car. I really hadn't planned to buy it that day, but before I knew it, I was driving away in my new car. The finanacing went smoothly. Bob also introdued me to the service manager. I will certainly recommend this dealership and salesperson to anyone who is looking for a new car, especially a Prius.

ccommish

16 de jun. de 2011

MY COURTESY TOYOTA DEALERSHIP STORY !! I had purchased a 2007 Toyota Tundra CrewMax Limited truck from Central Fl.Toyota and was happy with the deal from there at the time.I wanted to trade there again and tried to do so ! The only problem was that my sales person had moved to another dealership. BIG PROBLEM well no deal there to be had at Central for sure!! I looked around and almost purchased at David Moss Toyota PROBLEM was not the vehicle I really wanted. So as I was about to buy I contacted Courtesy Toyota Winter Park Fl. I spoke to Mr Bob Lavin the internet mgr. I might add he has lots of patience to be able to deal with me. I am a tough and tight person when it comes to car prices. I want the best price there is on my trade and the vehicle I'm buying. Mr Bob Lavin hung in there with me to the bitter Sweet end !! The dealership will give you a good price for tradein's as well as the new car your buying.In conclusion Mr Eunice sales GM and Mr Bob Lavin are great guys to do business with! As for the best part I have been back to the dealership a couple of times for service and questions and a person could not have ask for better help with either questions and service was over the top in my book. This has to be the very BEST TOYOTA DEALER IN CENTRAL FLORIDA BAR NONE !!!

smarcia

6 de feb. de 2011

We had a horrible experience with Toyota of Orlando so we decided to give Courtesy Toyota a try. We ended up with a newer giant sales guy by the name of Basil who couldn't have been a nicer guy who was very knowledgeable and straight forward. He was the absolute opposite of our Toyota of Orlando sales guy who was pushy and just down right slimey. We found our Camry on the lot, exactly how we wanted it, and he let us continue on a pace we felt comfortable with. We believe we received a fair price and the transition was seamless. I understand a dealerships reputation can vary by the sales person, but this experience was great and I would recommend this store and sales person to my friends and family.

greg407

20 de dic. de 2010

Let me start off by saying that I have never felt the need to write an online review of any establishment, either positive or negative, for any reason until now. However, I feel so strongly displeased with the consistent incompetence of the service staff of the Courtesy Toyota in Winter Park, that I feel I would be doing others in the area a disservice if I didn't give them fair warning before considering this location. I am not a car expert. That's why I pay the premium price of having my car serviced at the dealership. Due to faulty work in the service department, my 5 year old vehicle experienced complete engine failure. My service rep then began fabricating stories about the details of my maintenance in an attempt to rid himself of liability. I tried my best to work out a fair deal to take a brand new car off the lot, but rather than working with me in a professional manner, I had to wait endlessly in the showroom while they were "crunching numbers' for me and listen to Younes, the sales manager, gloat to a new sales associate about how much he can make in commission. As someone who has experience in professional selling, this is completely unacceptable, especially considering the circumstances. At the advice of my lawyer, I towed my vehicle from Toyota's lot, since it seemed no good faith agreement would be possible. After hearing this, they ripped up my $4K bill for repairs, and replaced my engine at no cost to me. What a generous change of heart, huh?After all this, you are probably curious why I would continue to have my vehicle serviced there. I simply assumed that after a nightmare experience like that with potential legal implications, I would be the last person they would want to treat in less than a professional manner. You would think that when I pulled my car in for service, red flags would go up in the history of the vehicle saying, "whatever you do, don't screw this up again." Wrong. Another misinformed service rep order a "missing part" for my car that mysteriously disappeared at my cost. I was shocked to see my oil change come out to $92 without any warning. After I paid the bill reluctantly, it was explained that the part was missing because it was only designed for cars built before 2003 and that it was not needed at all on my car. I hope my experience is an isolated one. The one shining light in this establishment is the even-tempered, apologetic professionalism of Stuart, the service manager, whose automotive knowledge seems to supersede the combined knowledge on the rest of the staff below him. Best case scenario, if everything goes as well here, be prepared to be inundated by letters, emails, and phone calls asking you to provide feedback afterwards. Today was my last visit to Courtesy Toyota of Winter Park.

bnormandia

19 de nov. de 2010

The serving of the car there is a nightmare. Alot of bait and switch. I got rid of my Toyota just so I don't have to deal with the service again. If you're not paying attention, your tires are not rotated and all of a sudden, they are recommending all sorts of work done on your car, though mine was a year old. Good riddance! Went to David Maus and not only was the experience alot better and the paperwork shorter, I drive a better car with more power for the same money! (oh, and free maintenance) The only recommendation I give this place is RUN! Don't look back!!

Wexnoni

5 de nov. de 2009

My Toyota Sienna broke down while visiting my son who goes to college at UCF in Orlando. Since we were out-of-towners we felt that having it towed to a Toyota dealer would be safer and have less rip-off potential. I guess I was wrong.I knew the problem was in the top half of the engine and expected that this would not be a cheap fix but could be fixed. Rob, my service representative, called me and immediately started preparing me for an engine replacement. I asked if they took any part of the engine apart to reach that conclusion and was told that the Mechanic had a gut feeling. He quoted me $4500.00 for a used engine and $8500.00 for a rebuilt engine. I know a little about cars and knew that I was being victimized. I then arranged with an auto transport company to bring my car to my mechanic in South Florida at a cost of $445.00.My mechanic repaired the engine the same day for $400.00 and it runs like a new car. I would hope that the Corporate heads of Toyota reads this review and shuts this dealer down. I love Toyota cars, but this place tarnishes the reputation of Toyota.

rockmyway

7 de abr. de 2007

I had gone to the service station of Courtesy on a sunday afternoon to have my alignment fixed, tires rotated and some routine maintenance. They called me up at evening to let me know that the car was ready. I had to wait around an hour outside the dealership because the car was in fact not ready for me to take out!!! When I finally got the car, the alignment was completely screwed up... more than what was originally wrong. Then I checked that the tires were not rotated (I had a new tire and it had not moved from it's place). I was so frustrated, that I took the car back. Unfortunately, the dealership had closed by then. When I went back next, the dealership denied that they didn't do the service. Only when I did show the proof did they really refund my money back. I've never been to that hell-hole since that experience.

courtesy3936

24 de mar. de 2007

Bait and switch! They actually admitted that they never had the car advertised for the price advertised, and admitted that they left additional dealer fees out of their ad because knowing all the fees "people would not come to the dealer." In my opinion, this dealer does not understand Truth in Advertising.