Vincent "Retired Soldier"

16 de may. de 2016

Purchased my 2016 ATS V COUPE from Baker Cadillac. Salesman and Sales Manager were great. There was a discrepancy in the price of car on the internet and the price that the dealership was actually selling the car. Long story short the finance manager honored the price on the internet. Received a great deal on my car. Definitely will purchase from Baker Cadillac again.

pdcutler

4 de may. de 2016

Baker was able to identify and correct the issues when our regular GMC dealer could not. Baker is our new dealer for service and also sales when we are ready to buy again. Thank You!

JamestownMike

18 de abr. de 2016

I sent an email asking if a 2007 Chevy Silverado pickup with 45k miles was still available and they emailed back it was still available. They wouldn't respond to ANY emails, so I called them and they said it was SOLD! Then I get constant emails asking if I'm still interested in the vehicle that's been SOLD!?! Please take SOLD vehicles off cars.com ASAP!

MLS84SC

3 de mar. de 2016

I have been going ever since I got a Cadillac a few years ago. The service has been great every time!

Dianne Newton

17 de feb. de 2016

Service department appears to really want to take care of my car needs. Very courteous and prompt. They washed my car and I much appreciated that as well!

Unsatisfied_Customer

12 de feb. de 2016

Baker GMC is the most unprofessional car dealership I've ever went to. There collision repair shop is low rate and very unprofessional. I have received 3 different dates to pick up my truck for repairs and all three times, the day I was supposed to pickup my truck they found something new that was wrong. I could appreciate there ability to do a good job but when your truck is involved in a front in crash and it takes them 2 months to realize you need a new radiator even though it was on the original estimate is something that shows how unprofessional and unknowledgeable this dealership is. Baker should consider themselves having 1 less customer and I will let people know that if they consider a GMC go to another dealership ASAP. If you are involved in a crash, or want to purchase a new truck consider somewhere else because Baker GMC is a low rate dealership.

J Willey Brunson

13 de ene. de 2016

10 reasons NOT bring your car to Baker Buick GMC body shop 1. Worst quality and customer service. My car was hit by the Tornado the night of September 24th, 2015. I brought my car into the GMC dealership on October 1st, 2015 to begin repairs, it is not 105 days later and I still do not have my car back. 2. When I brought my brand new 2015 GMC Yukon Denali into Baker GMC I expressed that the insurance adjuster did not cover all the damage as my car was under a tree and covered with branches and debris from the Tornado. They responded that this is normal and that Baker GMC would send a supplement with any additional damage found from the Tornado to the insurance company once they got it up on a lift and under the inspection lights. (Original cost and time for repair noted by the adjuster $2,668 and 10 days to repair putting October 6th as completion date) 3. Manager of the body shop argues and makes excuses with the customer instead of coming up with solutions. 4. Limited to no follow up phone calls to the status of my vehicle. I would be told a date the car would be ready and on that said date no phone call. I would call on my way home from work that day and I would get some type of excuse; either the part didnt come in, or we have to order an additional part, or we need to repaint but I would have never found out this information unless I called. The insurance company couldnt even get this information because of their lack of communication and the absurdly slow and/or lack of processing paperwork. 5. Manager of Body shop states you can barely see those scratches how would I know you wanted them replaced. Must I repeat, MY BRAND NEW 2015 YUKON DENALI WITH 10K MILES ON IT GOT HIT BY A TORNADO. (At this point I want ask if he needs the definition of what a tornado is, and how it acts because I am just flabbergasted that he cannot comprehend that every finish on my car has been hit by the tornado and will have scratches of all sizes, to which I and anyone else with a brand new car would want fixed, no matter how minor the scratch may be) 6. Manager of body shop explains that the paint job isnt perfect but its acceptable for GM standards. Seriously? I respond great, Im not GM and it is not acceptable to my standards. 7. I have left messages with the General Manager, to which the first one was responded to on Dec. 30th from the General Managers secretary, whom after listening to my troubles at Baker GMC she said she would guarantee that I would be 100% satisfied with my vehicle when I came to pick it up the following morning. (its now the 13th.I dont have my car back) The second message was left just yesterday, so I am waiting on a return phone call. 8. Baker GMC is not responsible for paying the bill for all the repairs on my car, yet they want to argue with me, the customer, about what should be replaced, for example; the windshield. The excuse I get for not replacing this when the car when under the initial inspection is nowhere on the insurance appraisal did it mention the windshield. Please refer to #2 above where Baker GMC said they would send a supplement with any additional damage found. BTW my windshield is now on national back order. 9. The manager threatened that they would not pay for my rental vehicle anymore because I did not tell them I wanted all of the trim replaced that is scratched. UNBELIEVABLE. Because I did not tell them how to do their job I am not being threatenedYet on Dec 31st when I told the manager about the issues I saw with my car, he ensured that he would go panel by panel on my vehicle to make sure everything was perfect. 10. No responsibility to the quality of their work, No acknowledgement that they were at fault. I have zero trust that my car will ever be repaired by Baker Buick GMC Cadillac.

Spicers

2 de dic. de 2015

Cliff Tucker was a great salesman! He was very knowledgeable on the Cadillac vehicle and was very professional, yet friendly. He was not a pushy salesman (hate those), but was to the point, honest and we would work with him again and would definitely recommend him to others who are in the market for a Cadillac! By the way, we love our new 2016 Cadillac SRX!!!! Thanks for everything!

Steven1983

2 de oct. de 2015

Very helpful, quick and friendly Cadillac service. I was able to get my oil changed and 2 recall repairs completed without any real interruption to my day. My loaner was ready as I was told it would be when we scheduled my appointment. They made it simple for me. Thanks Dean!

Melvenia

13 de sep. de 2015

The dealership was very clean as usual. Everyone was cordial, professional, efficient. Recalls were done, regular servicing completed and a requested 4-wheel alignment done. I was provided a loaner while the work was done. My car was thoroughly cleaned when returned to me. Thankful.

Alvin Mitchell

29 de ago. de 2015

Arrived at Baker looking for a use truck but left with a new one as the price of a use one. And didn't have to wait and Cliff Tucker got straight to work on help me get the truck i wanted . I left Baker a happy man best experience I ever had. Cliff Tucker you are the best. Thank you!!!!

LaQuetta

21 de abr. de 2015

Everyone that I encounter was pleasant, professional and showed great hospitality.

Ashley Kafka

9 de mar. de 2015

Dean was amazing for accessing my car and so informative, kind and instinctively knew he would take care of me. Audrey that works scheduling, was so kind and sweet on the phone and in person. Tammy that handles paperwork and getting loaner cars was also so sweet and kind!! It has been a great experience and highly recommend!!

Melvenia

2 de feb. de 2015

My Cadillac ats needed a safety recall done and my drivers signal indicator in the mirror stopped working. I was provided a loaner while the work was done. The repairs were completed in a timely manner. Dean Griffin and all of the staff were cordial, professional and thorough as usual. I am thankful for the service I have received each time and am also returned a completely cleaned vehicle inside and out. Thank you Baker for everyone who worked on my vehicle. JOB WELL DONE!

Melvenia

20 de dic. de 2014

Took my car into Baker for a regular service but also had a couple of things that occurred after I had made the appointment the previous month. Check up was completed and the lock was repaired on the glove compartment. 2 parts needed to be ordered and Dean informed me that when the ordered parts arrive I would be called to schedule an appointment for those repairs. Staff was professional, respectful and friendly which has been my experience at all times. Services were performed in a timely manner. Waiting are was immaculate as always and nice and peaceful.

Kevin in Charleston

2 de oct. de 2014

Baker has worked on my car GMC Acadia multiple times. Almost every time it was not done correctly. They replaced our transmission and over filled the fluid by 2 quarts. But the last time they replaced the evaporator on the A/C and broke the heat. Then they told us that it would be $700 to repair but would split it with us. Why would I pay to fix something they broke.

Dianne

31 de jul. de 2014

Ready for me when I arrived, timely repair, courteous, hospitable, an overall pleasurable experience!

Daniel

9 de jun. de 2014

As always, it was a great experience. The staff is very polite and informative. I love the new showroom and waiting area!

Michael

8 de jun. de 2014

I forget the salesman's name now, but he was very nice and very helpful. I told him what I was looking for, how much I could spend and made it work. I got the truck I wanted, and for less than what I was anticipating. He made it a very pleasant experience for a first-time buyer. My only negative statement would be, it took an awfully long time. I know that it takes a while, but when I was finished with the paper work it took almost another hour for the salesman to bring the car back from getting gas/ cleaned. I know it takes a while to clean, but they had already started doing that before I started signing off paperwork. I felt that it could have been timed a little better.... and for it to take 30-40 minutes to get gas in is kind of absurd.

Holly

7 de jun. de 2014

Everyone there was very accommodating and very nice, Bently was very helpful answering questions;) Keith was such a gentlemen and very professional. Carlos is a very nice everytime I'm there, makes me feel welcome there.

Cynthia

5 de jun. de 2014

They found what the problem was and were able to fix it. One thing I found out was the Cadillac service center doesn't allow a snack machine. However they did take me to the Buick service center in a golf cart to get a snack. I had a 2 hour wait, and had forgotten to bring some crackers. I am going thru chemo and have to eat small snacks regularly

Dr. Joe

5 de jun. de 2014

Had a problem with my 2006 GMC Canyon. Made appointment, truck got fixed, good explanation of problem-excellent service throughout. Highly recommended.

Joan

4 de jun. de 2014

Sales Professional, Cliff Tucker, gave us exceptional service and the assistance we needed to purchase our new Enclave. Other members of the staff who we came in contact with were very welcoming.

Nicole

3 de jun. de 2014

It was a good experience. The coffee machine was nice. It would have been awesome if there was a little play area for children.

Carole

3 de jun. de 2014

Bentley was very knowledgeable and explained the problem with the car so I could understand it. I have requested to work with him in the future.

Alexander

3 de jun. de 2014

It was poetry. Everything went well! Carolyn & whole staff welcomed us a disastrous Saturday afternoon as into a grand hotel. Sipped espressos & watched French Open tennis on a screen. Problem fixed in a short hour. Amazing transformation of nightmare into a sweet dream.

Elijah

30 de may. de 2014

I was out of town and my vehicle needed service. They were busy that day but they worked me in. Thank you!

David

29 de may. de 2014

You won't find a more caring staff in the business. Every need is met with a smile and even on the fly requests are not a problem. Best service in Charleston and that's why I will only buy from Baker Motors.

Rocky

29 de may. de 2014

Dean and Carol were above board. This is my first visit to your dealer as I just moved from NY. Everyone was pleasant and courteous. I was also very impressed what a nice job they did in washing my car. In all the years that I took my car in NY, it was never washed. Looking forward to working with you again. I also found John K very helpful in showing us the new Cadillac models. I took his card in the event we purchase a new model.

Kristopher

29 de may. de 2014

Everyone is very friendly to deal with. Dean met me as soon as I pulled up and gave me the full run down on what was going on with the car. As always, a great experience.

Derek

27 de may. de 2014

had a motor malfunction on memorial day weekend 400 miles from home , your service team got me up and running so I did not have to leave car and return . great job by everyone involved !

David

27 de may. de 2014

Dean Griffin took excellent care of me as I am new to the area. He told me to come in now and they would get me in for an oil change. I came in and immediately was met by Dean and I was in and out in no time. Plus they washed my car which looked great because i had just come off the highway from my trip from Texas. Thanks Dean, and thanks Baker.

Greg

26 de may. de 2014

Jimmy Huff and Susan Story were AWESOME!!! Kept me riding with a loaner car & work very hard to get my car back on the road!!!! HATS OFF to the whole team at Baker GMC!!!

Ronald

25 de may. de 2014

Great service. Minimum wait time. Wil have my vehicle serviced here from now on. The service advisor, Dean Griffin took very good care of all my needs. Thanks

Charlene

24 de may. de 2014

The salesman, Cliff Tucker was amazing; not the stereotypic "car salesman". He was informative, not pushy and let us take our time. We really didn't go to Baker Cadillac with the intention of buying a car that day. He was so good with his assistance that it was a great experience and we enjoyed every minute of our time there. I'm not sure we would have bought the car without the time spent with Mr. Tucker.

Cynthia

24 de may. de 2014

A little confusion on which service center to go to on lot. Wasn't told before hand about repairs being made at Buick service. A heads up would have been nice.

Mark

23 de may. de 2014

Bentley was unbelievable!! He not only did he get my transmission replaced under warranty, but discounted the cost of my new radiator to match what other non-GM shops charged. I will always bring my Enclave, and any subsequent car I purchase, to Backer Buick/GMC and Bentley ONLY!!!!! You have a customer for life!!!!!!!

James

21 de may. de 2014

Phil Grainger did an excellent job working with us on the purchase of a new SRX and afterward on the operating features. We will be in the market for another new car next year and will definitely contact Phil and Baker Cadillac.

Eric

19 de may. de 2014

Bentley Christmas was very professional and helpful to my wife who had to come in with 3 kids. He helped get her in a loaner car and even helped move car seats, bags, sippy cups etc. Can't say enough about his helpfulness and car of our entire family while they were there.

Ashley

17 de may. de 2014

Dean in service is always so wonderful! He listens to me and if there's a issue with my car they get right to the root of the problem. There's always a comparable loaner car available for my use and that's so important because I'm in outside sales and I need to be able to continue with my work day. The service team always respects my time and gets things done in a timely manner. As someone who works in advertising, I think y'all need to advertise to the public that you have such a great service department, they are phenomenal and will keep me coming back when it's time for my next Cadillac. Keep up the great work!!!!

John

13 de may. de 2014

Courteous, Professional, very available to my Time & Business Needs while I was waiting, I enjoyed the NEW facilities as well

Marie

8 de may. de 2014

Your service team is a credit to your company. Your in-house staff training programme is paying off in customer satisfaction.

Tomeka

5 de may. de 2014

Carlos White and Earl Murray, helped me from start to finish with purchasing my new vehicle. They made sure that I purchased a vehicle that I could afford as well making sure I got everything I requested and wanted in a vehicle. Their patience with me as I made my decision was great and much appreciated, they also helped with son and made sure he was okay during the process. They are an awesome team and I would recommend them and dealership to any and everyone.

Gail

4 de may. de 2014

I brought my Chevy Trailblazer in for an oil change. I did not have an appointment. I was greeted immediately and I was shown where the waiting area was. The lounge was very clean and comfortable. My wait was only approximately 1 and 1 half hours. My vehicle was waiting inside for me when the service was completed. I was told by everyone that I spoke to, how much they "really appreciate your business". I was even given a beautiful, fragrant pink long-stemmed rose!

Donald

3 de may. de 2014

I had made an appointment for Tuesday april 29th at 10 am.some kind of sensor had to be replaced. thanks to Caroline and Dale the car was finished inside of two hours.I am very pleased with with the service I received. THANKS

Lauren

2 de may. de 2014

Joe Juscik and the Bake Motor team in Charleston, SC went above and beyond to help me lease my dream car! I am extremely thrilled with my SRX. Definitely will be a loyal cadillac customer from here on out :)

William

2 de may. de 2014

My on-line request the day previous for an appointment apparently did not get relayed to the service department. But when I called the next morning there was no problem bringing the car in when I wanted to and the service was timely and excellent. And thanks for the car wash.

James

1 de may. de 2014

In the past year we had some problems with the service department. We feel it was with the employee who handledour service request. We did bring it to their attention and they did correct the issue, but it was something that we should not have had to come back. When we had our carservice the last time, it was somewhat better.The service that we received on Monday 4-28-14 was excellent. The person that helped us was Jimmy Huff. Hecould not have been more informative . He explain exactlywhat was wrong and what we could do in the future if thishappen again. My husband and I both took the car in and Ithen waited for it to be fixed. I had to wait for about an hour which is what they had told us. I can say I really enjoyed my wait in the new waiting room . Very relaxing.I just hope that this good service will continue.We had been customers of Harold Arnold Sentry Buick fora long time and always had excellent service. When Bakertook over the good service continued a little bit, and then itseem there was a lot of change in the employees in the service department and the service was not too good. LikeI said earlier , it had gotten a little better when we last hadour car serviced. We hope that will continue.Jimmy Huff is too be commended for his excellent customerservice skills. This is the type of service that keeps peoplecoming back. I am retired now , but was in the customer service field for over 40 yrs. I feel this is the most importantpart of any company. People will come back for a personeven more than a company name.Thank youCarolyn Wheeler

Audrey Jean

30 de abr. de 2014

As always, we were treated with magnimity, respect, seriousness and specially. It is always a pleasure dealing w/Baker Motor Co. in any capacity.

James

29 de abr. de 2014

We always take our cars to the dealership for service. Then you know what our car is worth when we want a new one. Right? We have always been satisfied. Thanks

Adalberto

24 de abr. de 2014

It was a non-event, arrived at Baker's service at 8:45 am and left at 9:30 am. Dean informed me that they checked the recall brake part and it was ok. They changed the location of the hose.

Donald

24 de abr. de 2014

my wife was the person who brought it in and she was just very pleased with the sevice. everything went better then she expected. thank you. don stachelek

Agnes

24 de abr. de 2014

I love the setting and the professionalism. I only wish you had tea bags:) I arrived early, brought some food to eat while waiting and there was a very fancy coffee machine and no tea bags. I love all that you have done to enhance the "Cadillac experience".

Anita

18 de abr. de 2014

pleasantly surprised at Baker Cadillac.. new bldg is beautiful, service adviser & staff were excellent! comparable to the always spectacular Baker Mercedes... Mr. Baker is always presents a superb experience!

Donald

18 de abr. de 2014

Very professional. If we had known buying and owning a Cadillac from Baker would have been such a good experience, we would have bought one a log time ago.And the new facility is first class.

Brent

17 de abr. de 2014

Carolyn in the Service Department is excellent and the kind of employee that I would want working for me in my business. Everyone at the dealership was extremely kind and helpful.

Delores

17 de abr. de 2014

Everyone was extremely kind and polite. I was a little disappointed that my 2013 CTS purchased just 6 months ago had a problem.

Anna

17 de abr. de 2014

I had my husband's Buick Regal repaired by your service department and wanted to report a great experience. We live in Mt. Pleasant and when the check engine light came on I initially stopped at Mt. Pleasant Chevrolet to see which code would show up. The issue was under warranty and because I could drive it safely I was told that a Buick dealer needed to preform the warranty work. So I headed over to Savannah Highway and was greeted by your service advisor, Jimmy Huff. He is the reason we'll be doing more business with Baker Buick. Mr. Huff was very personable and kind and able to have the issue fixed within 40 minutes at the very end of the service department's work day. I won't mind the extra distance to get to your dealership with excellent service like I received today. Not only will we continue to have service done on the Regal there, but when I am ready for a newer vehicle Baker is the first place we'll look.Make sure to tell Mr. Huff thank you.

Celia

17 de abr. de 2014

I told my friends and family that your dealership was the most delightful auto place I've ever experienced, and I'm 50 years old, this is my 7th auto purchase.

John

16 de abr. de 2014

I was very happy with the service that I received and I will not take my Buick Enclave to anyone else.

Thomas

15 de abr. de 2014

I Hit a truck recap on highway 77n going to Charlotte and could not avoid it. Had to replace front engine cover(deflector) Carolyn Reetz was most helpful and I am so glad they had one in stock because I am leaving for Hilton Head,SC tomorrow!!!

John

15 de abr. de 2014

Visiting from Ohio - You repaired my vehicle immediately.However, as a Cadillac owner, I am accustomed to getting a loaner and not a rental.

Lauren

13 de abr. de 2014

About a week after I had 60,000 mile maintenance done on my car I had a tie rod fall off. I called the service department and talked to Dale and Jimmy and they took care of it, they were great to work with. I will definitely continue to bring both of my vehicles there. I was very happy with our service and experience. Thank you.

Jeff

13 de abr. de 2014

Was in a couple of months ago, was treated right by Jimmy. As soon as I knew I had another problem, no thought of going anywheres else. Started the car up and came right back to where I knew I was going to be treated right and get the service I needed.

Billie

11 de abr. de 2014

Service writer delivered on his word, that is the reason for all 10's and delivered in a timely manor. Offered free car wash and I accepted. Thanks

Nancy

5 de abr. de 2014

I was surprised that my car didn't get washed! I had understood that a wash was included in each service!The service it self was just fine.

Evelyn

4 de abr. de 2014

Your Service manger Ms. Carolyn Reetz was very helpful and knowledgeable concerning my problems with the cadillac and was very kind!

Lori

3 de abr. de 2014

Though I was very attached to my old car, Trey Thompson did a fabulous job helping me find the perfect match for me at Baker GMC. The process was very smooth and I appreciated all of his hard work to find the car that was right for me. My specifications of an all wheel drive Acadia was handled very quickly and made my transition into a new car smoother for me.

Theodore

2 de abr. de 2014

I had a great experience at the dealership. Everything was kept very professional and service was excellent. They were very understanding of my situation and offered me full help.

Clyde

31 de mar. de 2014

I was extremely satisfied with Carolyn Reetz's great customer service skills. She kept me updated with the status of my vehicle as it was being repaired. I was offered a loaner vehicle which was superb. My vehicle was washed and vacuumed too! I was pleasantly surprised. Your staff is excellent!

Adam

27 de mar. de 2014

I love going to Baker for service. Every time I have come to Baker they have made my experience nice. The suttle they have is very convienet on busy days at work, Michael takes me to work and then picks me up when I need to pick my truck up. Everyone is very friendly at Baker GMC too! Baker is close to my office and getting my vehicle serivced is never an issue when I can run it by. Thank you Baker! You run a great operation.

Phyllis

25 de mar. de 2014

I have driven a Cadillac since 1991 and this is the first time I have been quite unhappy with a dealership. I bought my first 3 from Miller Cadillac in Mt. Pleasant and my last from Fields Cadillac in St. Augustine Fl. (living in Fl. at that time)I have contacted Cadillac Customer Svc and have a case # 71-1284762384 if you wish to read all my complaints. I had a sunroom leak which I discovered coming back from NCso I stopped by Jim Hudson in combia SC, they were busyand dd not have time to fix so they cleaned out drain and told me to go to the dealership closest to my home in Walterboro SC. Four days I went to Baker and told they about my situation and without taking my car back to the technician to look at they pour water through the sunroof and showed me where it was draining and said it must be fixed. That Sunday night (after raining all day) I got in my vehicle and found it soaking wet again. Next morning I went back to Baker and their technician looking at my car told me sunroom drain on the right from as disconnected at he base of A-pillar. Baker said I had no Bumper/Bumper warranty, that is only for brand new cars. They need to read Cadillac's website under certified pre owned warranty they are not doing what is advertised and I hate for this to happen to others that buy their pre-owned because of the nice warranty they are offering. I have taken customers to Baker (who have bought from them) but I will never do this again. This leak was not caused from anything that I did or any accident my car has been in, this was a malfunction in my vehicle and feel I should not be paying $168.60 for this.

Lakesha

25 de mar. de 2014

Outstanding team of professionals in the Cadillac service Department. Carolyn was extremely helpful and provided awesome customer service. The facility was very inviting and because of this positive experience, I will drive from Columbia to Charleston for all of my future service needs.

Patrick

22 de mar. de 2014

I had the oil changed, tires rotated and wiper blades replaced. Took about an hour or so. I relaxed in the comfortable lounge with my book and had a cup of cappuccino while I waited. Love the complimentary car wash.

Lacey

21 de mar. de 2014

I worked with Dean in the service department and he is awsome! Always quick to respond to a phone call and gives timely updates about the car. He makes it a pleasure to have your car in the shop

Kathy

21 de mar. de 2014

I had best time working with my saleman and FI, Tim Miller, Plus this is my First Cadillic, and I love it.

Dianne

21 de mar. de 2014

Service Dept. was ready for me when I arrived, gave me a loaner vehicle so I could continue working, finished repairs in timely manner, and car was returned clean. Staff very friendly and professional!

Thomas

19 de mar. de 2014

Called at the last minute without an appointment due to my instrument display panel going out the previous week. Carolyn, the customer service rep, worked me in and had the problem resolved within the day. In addition, she had me taken care of regarding temporary transportation. Outstanding service! Thanks!

Eugene

19 de mar. de 2014

We have purchased many cadillacs from Miller and now Baker. Cliff Tucker has always treated us great and given us good deals. That is one reason we keep coming back. The service is wonderful. We have no complaints whatsoever!!

Manuel

18 de mar. de 2014

Sales person very helpful. Tim Miller did a fantastic job of answering my questions concerning leasing and was very helpful in explaining all other contract paper work. Trey closed the deal with his leasing cost information vs purchase. Best sales team I've seen since I began purchasing cars over 50 Years ago. We had fun working with Joe.

Tami

18 de mar. de 2014

Baker has the friendliest people working, they make sure that you feel like family when you come into the dealership. I read a review about Rich Kelly at Baker Motor Company and I was not disappointed. He is a fantastic sales person and by the end of the day I could also call him my friend. Made buying my new car an absolute pleasure!

Jamese

18 de mar. de 2014

I love dealing with Mr. Bentley Christmas he is so awesome.. He assists me in the best way he knows how. I am happy to have met him durng my periodic service experience at Baker Buick GMC Cadillac

Tad

17 de mar. de 2014

I came in for service and some work that I thought was due was not and it was not sold to me unnecessarily ..great customer service

Christopher

17 de mar. de 2014

Best vehicle purchasing/leasing experience ever; entire staff made us feel like family. Michael Jackson was professional, courteous and extremely thorough during the presentation and sale. Trey Baker congratulated and spoke with us and was very personable. The follow-up has been awesome; couple of phone calls and emails to ensure all was ok with the vehicle. Will definitely return and recommend friends and associates to consider Baker for their next purchase/lease. Thanks to all!

James

15 de mar. de 2014

My service/salesagent was excellent. She was very professional, personable, and trustworthy. I would highly recommend Mrs. Carolyn Reetz to anyone who visits your store. And recommend your location strictly because of her. You hired a great asset, please include her in your next training session on how your staff should behave and treat customers. She was proactive, flexible, and worthy of praise. (and probably raise if she's creating the kind of loyalty she did with me with her other clients)

Katie

12 de mar. de 2014

I was immediately met when I drove my vehicle in to explain the problem. A gentleman by the name of Bentley Christmas introduced himself, and immediately proceeded to ask how could he assist me.

Clyde

12 de mar. de 2014

I was impressed by the friendliness of Carolyn from drop off to pick up of my vehicle. She made it a very pleasant visit. Everything was explained very well and work was done extremely well.

Harold

10 de mar. de 2014

I am extremely pleased with my service advisor (Bently). I appreciate his ability to understand my maintenance problems and ensure that they were all completely fixed.

Suzanne

6 de mar. de 2014

I initially showed up on a Saturday that seemed a bit short-staffed. When I couldn't leave my car and receive a loaner I made an appointment and request for a loaner vehicle for Monday. The car was fixed the next day and though the warning seemed dire ("Service Rear Axle") the warning was much worst than the problem.

Ellen

6 de mar. de 2014

The sales department sells me a car that needs little attention for many miles, but the service department racks up reasons for overwhelming payments. I think the NEEDeD maintenance should be offered in addition to the overkill.

Ken

6 de mar. de 2014

I had booked a non-warranted service appointment for my Cadillac CTS (slow air leak in tire). A small nail was found in the center of the tread. My repair was handled quickly, the charge was very reasonable, and when it was ready my car was nicely washed and vacuumed at no additional charge. At least five different Baker employees spoke and/or checked up on me during this visit. I really appreciate your attention to detail.

Brian

5 de mar. de 2014

I was very pleased that they could take me as soon as I drove in with out an appointment and they had the part that I needed in stock and was out in 45 mins.

Masheila

5 de mar. de 2014

I was very impressed with the customer service I received at your dealership and the cleanliness of your coffee bar. Keep up the excellent service to your customers.

Diana

3 de mar. de 2014

The visit to Baker Cadillac was a pleasant one. The waiting room very nice. The coffee very good, and the wait time was normal for an oil change. I appreciate the car wash and vacuuming of my car. Pleasant experience, thanks, Diana Timmeman.

Peter

2 de mar. de 2014

We believe we received more value for our money from this Dealership. Also, we had to transact the purchase quickly because my wife had to take a friend to the Dr. Cliff worked with the Owner, Accountant, & crew to get our new car ready when we needed it. They did what they said they would do.

Fred

1 de mar. de 2014

Great experience. The service adviser was friendly, knowledgable, and helpful. They did the routine service and fixed a few small items quickly and thoroughly. The new facility is great - it reminded me of first-class airline lounges. It would have been nice to have been able to get something to eat, though - I guess vending machines would be too tacky but maybe a plate of doughnuts for those of us who get there at the crack of dawn?

Adalberto

1 de mar. de 2014

My service associate was Dean G. and he accepted my car at 9:30 am and returned it within 1 1/2 hrs. All service was made as recommended. It's a pleasure bringing my car in for service since it's stress free when I arrive.

Edward

28 de feb. de 2014

The service manager was very polite and courteous and answered all my questions. Service was timely and very good.The reception room was outstanding. I enjoyed talking with some of the other customers.

Michell

28 de feb. de 2014

I worked with Jimmy in the GMC service department on my 2009 GMC. I found Jimmy to be knowledgable and helpful. He is a credit to your dealership and if the other folks are anything like him you should considerer yourself lucky.

Thomas

28 de feb. de 2014

Phil Grainger was our sales rep and he was terrific. Because he was so helpful with our needs, we drove 385 miles from Orlando to Charleston just to deal with him. He was on the spot with everything we asked about. Totally knowledgeable about the product. Got us exactly what we wanted at the price we were looking for. I have been in sales my entire career and he is the very best I have found. I would hire him in one minute, he is that good! If every car salesperson was like Phil, it would be a much easier and enjoyable process. We couldn't have been more impressed, and we intend to be a customer for life...Or as long as Phil is still our rep!! Great person, great job!!!

Charles

26 de feb. de 2014

your response to my online request was very prompt . I am in Charleston on vacation and my car needed a little tlc. Carolyn was very helpful in making sure all my concerns were taken care of promptly. she make sure we were comfortable during our wait for the service to be completed . all in all it was amost pleasant experience

Mike

25 de feb. de 2014

My service agent, Carolyn, was knowledgable, professional, and extremely helpful. She made me feel comfortable and at easy with all my repairs and the associated cost. She is a definite asset to Baker Cadillac.

Mike

24 de feb. de 2014

Not from your area had a problem with our DTS dealing with our bright lights and turn signals. Talked with Carolyn Reetz and she was wonderful in getting our situation rectified. Great representative of Baker Buick GMC Cadillac! Very concerned and helpful. Thanks for everything!

Nancy

22 de feb. de 2014

My appointment was to change the oil, rotate the tires and replace the lock in the glove box which fell out in my hand. I did have to wait 3 hours for the service to be completed. I was so tired that I failed to check the lock when I left the dealership. It had not been replaced so I'll have to go back. Dean did arrange for my cracked windshield to be replaced.

David

21 de feb. de 2014

Having not purchased my 2013xts from Baker, I was truly surprised and pleased that the service and assistance was fantastic. I am truly a life long customer. Sincere thanks to the Service Department at Baker.

Melvenia

21 de feb. de 2014

The service was completed in a timely manner. All of the staff was cordial and friendly while thanking me for choosing Baker. The interior of the car was cleaned, vacuumed and the exterior washed and dried. The waiting area was impeccable and quiet. Upon completion of the car's service I was given two beautiful long stem roses. Truly a pleasant experience.

Constance

21 de feb. de 2014

Carolyn Reetz was my service representative and she is positively outstanding. I was very upset at the cost of my repair (not her fault!) and Carolyn handled it professionally with both tact and a great deal of caring. I felt well taken care of and grateful that I had taken my car to Baker to have it repaired, rather than just a local repair shop. I can't say enough about the customer care your staff delivered. There was also a very kind woman at the payment counter who went out of her way to make me feel comfortable and cared about. I don't like how expensive it is to maintain Cadillacs, but I do know that if I have to spend the money, Carolyn Reetz and Baker Cadillac will go out of their way to make sure that I get value for my money. Thank you for the opportunity to take this survey.

Jamese

21 de feb. de 2014

Mr. Christmas at the West Ashley dealership was wonderful. I couldn't have a better experience. The service received was efiicient and thorough. I will definietely continue my srevices there for my 2010 Buick LaCrosse.

William

21 de feb. de 2014

Customer service greeting was very good, and the service agent explained the correction that would be required to repair my car exceptionally well very understandably.

Jeffrey

19 de feb. de 2014

I was greeted promptly, my paperwork was ready for my scheduled appointment, and the new waiting room and facilities are very nice. I was able to work and found the atmosphere relaxed and comfortable, My service took about an hour longer than planned, due to computer issues and speed apparently, but everything was done, the car was nicely washed, and overall things were fine. I was even offered lunch by a salesman (which was not needed).

Joan

18 de feb. de 2014

The service was excellent as usual. However, there was all new service writers. I didn't recognize anyone. I did enjoy the coffee service.

Katie

14 de feb. de 2014

I was approached with all courtesies from the moment I drove my car in. Jimmy and Susan allowed me to explain the problem with out cutting me off. They LISTENED, to me, and I am most appreciative of that!

Adell

14 de feb. de 2014

My service advisor "James Huff" when above and beyond his duties to help me with my car and to get everything fixed for me. Gave me some great advice & thing to look out for concerning my car. I can't express my thanks enough to him. Great job!!!

John

13 de feb. de 2014

My service advisor Carolyn Reetz is a joy to work with. It is so so easy to have car serviced at Baker Motors---She kept me fully informed and car was returned beautifully clean on outside and inside. I would be hard pressed to change to another dealership !

Sammy

11 de feb. de 2014

Prompt attention from staff, Cleanliness and appearance of customer waiting areas, Detailed description of services performed by the maintenance technician

Marion

5 de feb. de 2014

Came in for service on my 2012 LaCrosse and Earl Murray leased me a 2014 ! ! Earl sold me my 2012 and we have remained friends. He is a credit to Baker Buick/GMC.Am concerned about turnover in service department, but like "Bently" who I have been told will be my new service advisor. Do have some "detail" things to do on new car. Tires look like car was dragged through mud in Hilton Head. Suction rings and tape residue on windshield. One headlight pointing into trees on high beam. Want nitrogen in tires to maximize mileage. Seems like that ought to be standard procedure with eAssist models.Have an appointment for 1PM this Friday (7th).

Mark

4 de feb. de 2014

I had numerous warranty and non-warranty work done to my 2011 Buick Enclave in the past few months and Bentley made a tough and frustrating situation less so. Everyone at Baker was a pleasure to work with, seemed to enjoy what they did and were eager to assist in any way they could. You all earned a customer for life! Thank you.

John

3 de feb. de 2014

Treated with respect the matter concerning my vehicle was handled without any questions and arrangements for repairs to ordered part were done at the same time.

Marion

2 de feb. de 2014

I was impressed with my first visit with Bently and look forward to him serving as my service advisor.Trip to Baker Buick/GMC would be great if Earl Murray did not pull a bag over my head and sell me a new car on every visit. Just kidding, of course, am proud owner of new 2014 LaCrosse and Earl is a friend----not a car salesman ! ! He is a credit to Baker Buick. Turned a service call into a sale ! ! !

Sean

1 de feb. de 2014

The service center was ready for my arrival. They took my Truck right away. The rep explained the process and then I sat down in the waiting area. The rep came back and informed me that the problem was a warrantied service bulletin, but then he attempted to sell me something that I knew I didn't need. Other than that one deviation, the experience was perfect and that was literally the only thing that prevented me from giving you perfect feedback scores.

Gayle

29 de ene. de 2014

Rich Kelly, our salesman, provided us with excellent service. He arranged to order the part we needed and set up the .necessary service appointment for us

Shirley

28 de ene. de 2014

The work performed was excellent. However, it seemed to take an extremely long time to complete the bodywork. I spoke with 3 pesonnel at 3 different times and requested that, when the body work was complete, the car be taken to the service depart for regular maintenance. All assured me that it would. I requested that someone call me and let me know that this would be done. No one called. Had to request again and finally it got serviced and I picked it up. I spent over 3 weeks in a rental that I did not like. (I love my Verano!) Seems like poor communication between the departments.

William

28 de ene. de 2014

Texted salesman Rich Kelley to see if I could have a same day appointment and he took care of it. I know he could have very easily instructed me to call the service dept myself. That is customer service!

Paul

24 de ene. de 2014

The Finance Manager Dewayne explained all the details of the papers/contract very calm I did not feel he is in a hurry to get rid of me..which is common in every dealership ..the product specialist Elena Brill explained all the warranty and features of the vehicle and introduced me to the service advisor..the service advisor Jimmy and Bently were very nice! .I am happy with the way they treat me. I will highly recommend to all my co worker and family the entire staff who served me during my big need for a replacement vehicle. The Sales Manager Jason is very helpful and nice.Highly recommended dealership!Thank you Baker Buick GMC Cadillac! GOD BLESS!

Yolanda

9 de ene. de 2014

I went to Baker Buick GMC Cadillac to have my car serviced and was so very impressed by this friendly spirited salesman that I returned and requested to see him so that I could purchase a vehicle. Upon arrival, Mr. Ben Ward was most assuring that I would be taken care of before I left the dealership, and that was the result. Mr. Ben Ward took time and patience in listening to get me what I wanted without once trying to suggest or pressure me into purchasing a car I did not want. I am greatly pleased with my purchase and I am most impressed with the way Mr. Ben Ward assists his customers. I was one of MANY of Mr. Ben Ward's customers on that evening, and though he was quite busy I must say he was exceptionally professional in taking care EVERY customer to the best of his ability. Mr. Ben Ward is an outstanding salesman. He actually takes the time to inform his customers of every necessary option required to protect themselves during a purchase. If you are in need of a vehicle or in the process of shopping for a new one, do not hesitate to go to Baker Buick GMC Cadillac and see Mr. Ben Ward, you will me greatly impressed!

Rhonda (RoRo) Devine

9 de ene. de 2014

Thank you to the staff and finance department at Baker! I am a little "high maintanence" and really made them work hard for this deal but they perservered and made me one happy Cadillac driver! They really wanted to make and keep me as a Baker customer. Excellent customer service! But most of all thank you to Ben Ward! You promised me my dream car and you delivered! You had your work cut out for you on this deal and I'm still not convinced you made any money! :) I can't see myself buying from any other Cadillac dealer. I can't wait to tell my friends and family about my "Guys" over at Baker. Look out Cadillac FB page...I'm about to blow it up!

Diane

4 de ene. de 2014

Dean and Dale are professional employees at Baker. Three (3) attempts to fix my car under GM's directions failed. They will attempt again this year (2014). I appreciate their being forthright with me about what is wrong with my car instead of trying to hide "facts" about Baker's mechanic's accomplishments. This creates respect and trust which is hard to find these days. The ladies in the service department entrance should be complimented for making customers feel welcome. Michael (black, I don't know his function at Baker) exhibits the same friendly attitude. I really love the "Baker" family. Is there really a Mr. Baker? If so, he should be proud of his employees.

Kristopher

30 de dic. de 2013

Came in for an oil change and was very happy with two things. The length of time as well as friendliness of the staff and willingness to offer assistance or help if need be. My check engine light came on later that day on the way home and I called the dealership back and they made me an appointment for the followin day and fixed the loose hose it sensor. Very happy and pleased with service. Being new to the area in the last 6 months, Baker GMC has been very helpful, will most certainly return in the future for service.

Martha

29 de dic. de 2013

My Husband and I were interested in possibly purchasing a used truck. We really didn't want to purchase another vehicle, but it was time to do a little upgrading to what we presently had. We actually were not looking to purchase the same day, but rather more interested in just getting some ideas of pricing and figuring out just what we really wanted. After visiting another dealership earlier in the day we decided to stop in to Baker after we saw they had a truck on their lot on their website that we were possibly interested in. We were greeted by multiple very friendly and professional staff members. Our salesman Ben Ward was absolutely amazing! He was never pushy and made us feel very comfortable! We never ever throughout the entire process felt the least bit pressured and everyone we dealt with was truly a pleasure to work with! Everyone there made this process very painless and actually a very pleasant experience! We were introduced to the general manager, as well as Mr. Baker himself! Both of these gentleman were very nice and truly seemed to appreciate us being there! I can honestly say we will be shopping with them again for our next vehicle purchase in the future!!!! We just went to look and left with a NEW not even used truck with no pressure at all! Literally this was the best vehicle buying experience we have ever had! We can't say enough how much I would recommend them! We even had a friend come up while we were there to see what we were looking at and he even ended up buying a vehicle himself!!! Hands down...don't pass them by! Take the time to sit down with these amazing people and see what they have to offer you! I can assure you, you will be just as happy as we are!!!

Melvenia

27 de dic. de 2013

Service was handled in a professional and complimentary manner. The facility was new and very clean. Everyone was very cordial the entire time. It was an enjoyable experience.

Jason

27 de dic. de 2013

My car was repaired under warranty. I was called to say it was finished. When I arrived, they couldn't find my car. The attendant said "oh, didn't they tell u we are doing a complimentary hand wash and vacuum? My car was dirty and had hand prints all through the interior as if someone ate a bucket of fried chicken in there with no napkins.dont lie if you aren't washing the car.

Kim

23 de dic. de 2013

I had a very pleasant experience at Baker Buick GMC. The associate (Amber) that I worked with was kind and courteous. She engaged in polite conversation while gathering my information, answered my questions in a timely manner, and frequently checked on me while I waited for my vehicle to be serviced. When it was determined that the work that needed to be done would take longer than anticipated, she helped me arrange for another vehicle to use for the afternoon. I would certainly recommend Baker Buick GMC.

Sandra

19 de dic. de 2013

Service Manager, Dean, was attentive as I explained the issue with my 2011 SRX. He kept me abreast of repairs as they progressed and advised me on the routine services that were needed. I was most appreciative for his knowledge, skill and professional manner.

Martin

18 de dic. de 2013

The people at Baker Cadillac are top notch and it's the sole reason I am coming back for another car for my wife very soon.

Ericah K.

13 de dic. de 2013

On my recent visit to Baker, I was in desperate need of a new car but was nervous due to the nature of my situation. My credit is not in the best condition currently. In addition to overcoming that obstacle, I am very particular when it comes to what I want from a car. I had a list of demands/wants for the car, as well as a tricky financial situation. I called the night before I intended to go up there and spoke with Benjamin Ward. He assured me that they would be able to accommodate me. I arrived the next morning and we began the process. We looked at multiple cars, test drove a few, and continued to run the numbers to try to find the best fit for my situation. Ben and his team stuck with me throughout the ENTIRE day until I got exactly what I needed. I was SO relieved that they were able to help me, just like they had promised. I was able to purchase a pre-owned car that met all my specifications. Baker has a great selection of both pre-owned and new cars! All of their employees were BEYOND helpful! I will absolutely return to see Ben and the whole Baker staff for all of my future car purchases and will recommend them highly to everyone!

Steven

12 de dic. de 2013

Amber was very nice and professional. She knew our mileage was just about 200 miles under warranty and went to our Enclave to see what else might be needing to be fixed. Best service experience in a long time!!

Dawn

12 de dic. de 2013

Extremely helpful and accommodating to the fact I was in there with an infant and young child. I am grateful for your excellent service. Amber and Susan were wonderful, as were the men in making sure we got settled into our car and loaner car well. Very much appreciated.

Maryann

11 de dic. de 2013

I liked making an appointment for the service. The service was performed in a timely manner and I was in and out of the service department in a little over an hour.

Todd

10 de dic. de 2013

Amber is a great asset to your company. Service was professional and on time. I refer everyone to Baker. Plus the Collision Center is Outstanding.

Herman

9 de dic. de 2013

Ben was very helpful, he didn't pressure me at all, and he made me very relax with my buying process. I'm very pround to be a cadillac owner for the first time.

JENNIFER ZOFKIE

9 de dic. de 2013

MY EXPERIENCE WITH BEN WAID WAS AN AMAZING AND INCREDIBLE EXPERIENCE! HE WAS VERY HELPFUL, HONEST AND EXTREMELY KIND! HE MADE MY HUSBAND AND I FEEL VERY COMFORTABLE AND ALWAYS HAD A SMILE ON HIS FACE! I WOULD DEFINITELY RECCOMEND HIM AND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A VEHICLE! JASON WAS ALSO EXTREMEMLY HELPFUL AND EXTREMELY KIND AND MADE US FEEL VERY WELCOMED!!

Richard

6 de dic. de 2013

Service took the car on time and performed all the necessary services and given back to me on time. Doesn't get any better than that

James

6 de dic. de 2013

Your new facility is great. I was met by the service rep as soon as I drove up. Was given a tour pointing out all the amenities and offered coffee or water. Computers available,quiet lounge and several times was asked if I needed anything. Was kept up to date by my rep and my car was delivered with all service complete and washed. Good job!!

Joan

6 de dic. de 2013

I was greeted immediately ands I told him I was there for an oil change. However, not only did I get a car wash, but obviously it was time for a tire rotation and such and this was all taken care of for me in a relatively short time. I was most pleased especially since I am taking the car on the road very soon. I am sorry I do not recall the name of the gentleman who took care of me the other day.

Bruce

3 de dic. de 2013

This appointment was a follw up fo r completion of warrenty work The work was completed in a timely manner.My compliments to service consultant AMBER and to service manager DALE.

Charles

28 de nov. de 2013

I continue to bring my GMC vehicle to Baker Motor because of the exceptional staff and service. Thank you for all you do. Happy Thanksgiving!!

John

27 de nov. de 2013

You guys treat customers as if you would like them to come back.Guess what, I own a Buick Enclave and CTS V and plan to replace these with more of the same.

Howard

27 de nov. de 2013

It was our first service visit with our GMC Terrain. Bentley Christmas and Rich Kelly greeted us in a friendly, courteous and professional manner. All service and inspections were promptly completed and we were made to feel as if we were priority customers.

Katie

27 de nov. de 2013

While chaperoning a field trip for high school students to Charleston, I ran into car trouble. In all honesty, I thought that a young woman from out of town could easily become a recipe for disaster. However, from the moment I arrived at Baker, I had an incredible experience. They were able to look at my car as soon as the tow truck arrived -- something I thought would be near impossible on a Monday morning! The service was competed in a timely manner, and they even threw in a free oil change. I was more than satisfied with the services and support received. The staff was extremely helpful, understanding, and friendly. I wish that my dealership back home was a great as Baker!

Frank

27 de nov. de 2013

Mr.Tucker is the salesperson who helped me and my wife. Cliff was very pleaant to work with and very helpful. He must have done a good job, we ended up buying a new SRX, which we love. Having bought a number of cars over the years, Baker stacks up as a very good dealership.

Normy41

21 de nov. de 2013

I will buy and will recommend my friends to run over to this dealership to buy a vehicle. Everyone was very pleasant and my salesman went out of his way to make sure that I received everything I was looking for. I highly recommend this dealership.

Rock

31 de ago. de 2013

Having some credit issues I was not looking forward to purchasing a car. After doing research on line I found a car I felt would be in my budget. I knew my interest rate was going to be high so my payment was going to be higher. I went to the dealership and told my salesman my situation and much to my surprise was treated like a king. The manager Trey Baker came to speak with me and assured me he would do what he could to get me what I wanted. I ended up with a new car with no money down. Thanks for going to bat for me guys!! Your loyal customer for ever.

michalJ

30 de ago. de 2013

What great total experience buying a New ATS at Baker Cadillac. The sales team was truely exceptional in every way. I bought one with new new CUE system that is far advanced than everything else I looked at. The voice commands do everything without me having to take my eyes off the road. No memorizing the commands, it gives you multiple choice. haven't seen that in any other vehicle i looked at. Love it!!!

Astley williams

3 de jun. de 2013

Very slow process ! Haven't heard anything back from, I have to do all the calling

Awesome Facility

30 de oct. de 2012

I purchased a 2010 GMC Yukon through this dealer and the customer service was excellent! Everyone here was so nice and friendly. They took me for a tour of the whole facility including the service center and collision center so that I would know my way around! I was in and out of there in no time. The internet department was so helpful and answered all the questions I had before I even got there. Anyone interested in buying a car, definately should goto Baker Buick GMC Cadillac.

Sheila B

30 de oct. de 2012

I would like to recommend going to this dealership to purchase a new car! My daughter sent me in and I got a great deal on a new 2013 Cadillac ATS!! Great, Honest People!!

disappointed owner

18 de sep. de 2012

The salesman there were really nice and went out of their way (of course). However, when buying ANY car there spend major time in and around the car by yourself. They constantly nag u and annoy u while your looking. Makes you want to walk away. Brought a used automobile, luckily b4 I took it off the lot I seen repairs that needed to be made. Trust me, if it's not a new car/warranted..they will NOT HELP you in any way. Took 3 weeks to get repairs done..(too long especially if I just purchased the vehicle with their "certified used" stamp). The service area is nice but they are very slow. Asked them to check the tires after repairs (had to ask them repeatedly). Will not go there next yr for an upgraded vehicle and will not recommend. Once you purchase they care nothing about you or the car especially if it's used.