happy bob

10 de nov. de 2016

No pressure just helpful sugestions> according to MY needs and wants.PLEASANT STAFF IN ALL DEPARTMENTS.I have been dealing with BAKERS for some 25 years with no regrets.

Christopher Riechmann

9 de nov. de 2016

Was referred to go into the dealership from Ryan. He was extremely easy to work with. Very informative and patient with the entire process. Told me that buying a car should not be stressful and it was not.

Catarina

8 de nov. de 2016

I have bought many cars new and used and never had an experience with a salesman that actually cared about my wants and needs and my concerns . He spent hours helping me pick out the perfect car with the options that I wanted ! I am so happy that I met Randy and he is my salesman for life !!!!

Bren

8 de nov. de 2016

I recently purchased a vehicle from Randy Tucker at Baker Cadillac. I found him to be very knowledgeable and helpful in selecting the right vehicle for me. Randy has been very helpful wth educating me on the navigation system as I am technology ignorant. Randy is the best!

House of bears

8 de nov. de 2016

Dealing with Randy Tucker since the 80's and on a scale from 1 to 10, 10 being the best! I rate him a 10!

Sandie

8 de nov. de 2016

I bought my car from Randy over the phone. It was a great experience, no 2-3 hours in the dealership going back and forth. Came in to check it out and after showing me all the features he said, when do you want me to deliver it to Maine. We picked a couple days later. He drove it to my home, spent lots of time making me feel comfortable with all the new conveniences it had.. We then went to the town hall and he helped with all the paperwork to get it registered. He drove back to MA with my trade in and I headed home with my 2016 Cadillac SRX. Thanks Randy!

Sports Guy

8 de nov. de 2016

I was looking to purchase an SUV for my Wife and she happened to like the Cadillac SRX so I ventured out to Baker. Luckily, I happened to get Randy Tucker as my Salesman. What a professional, he made the whole experience so easy and effortless. He showed me the different versions of the vehicle, explained all the options, and with no hassle whatsoever gave ma the Price that I had in mind when I entered the Dealership. Clearly, this is the way Business should be run. He is an asset to the Dealership and more importantly, my Wife Loves the SUV. Thanks Randy Tucker, I will be referring ALL my Friends and Relatives!

Bill Miller

8 de nov. de 2016

I just want to give my props to Mr. Randy Tucker of Baker Cadillac in Leominster Massachusetts. My first experience was back in the eighties and I was in dire straights. Randy was very helpful and made sure that I was given the best deal, with very little downcares payment. To walk away from there with a great vehicle to me was nothing short of a miracle. Then just a few years ago I just happened to mention in a conversation that I was looking for a special sports car, and two days later he had it for me. He's a very special guy who cares for his customers and treats them like family. He cares that much. Thanks again Randy and Baker Cadillac for always going the extra mIle. You guys are the best!

Tim Fazio

7 de nov. de 2016

I have given a five star rating , Jason was very helpful with everything! He helped me out tremendously explaining in detail everything I asked and needed to know! Baker Cadillac goes above and beyond to help you purchase the vehicle that is right for you!

Dave583

4 de nov. de 2016

If you are looking to purchase a new or used Cadillac I highly recommend Baker Cadillac. Every one you deal with treats you with respect and take the time to listen to any concerns. My wife and I have purchased 7 cars over the years from Bakers and really enjoy working with Randy Tucker. He will go out his way to make sure you get the right car at a fair price. He makes the buying experience very easy.

McBainVT

31 de oct. de 2016

Buying a certified pre-owned Cadillac ATS from Baker Cadillac was a great experience. They gave me a very fair price on my trade-in and worked with me to help understand my financing options. JP was easy to work with and very knowledgeable about the car and all of various options and trim levels. No games, no gimmicks and no pushy sales people here. Purchasing from Baker was a very honest and straight forward experience.

harricj2133

28 de oct. de 2016

I had a great experience at Baker Cadillac buying a used car with a trade in. Ryan was a huge help and really worked to get us a fair deal on the used car we wanted. I highly recommend Ryan at Baker!

merchant96

24 de oct. de 2016

This was our 5th car purchase with Bakers, Scott, JP and Tom were outstanding and their attention to detail was great. They made the purchase very easy. They are always easy to work ! Thanks for getting us into our new XT5.

TimF

18 de oct. de 2016

Have always had a good experience at this dealership. Friendly and well-informed staff. Dealt with Danielle Lorion and the experience was exactly what I look for in a salesperson and dealership: knowledge, patience, and not high-pressure. I will not deal with high-pressure sales people. I will most definitely be back when searching for my next vehicle.

The Trucker

15 de oct. de 2016

My experience at Baker Cadillac was very good. The transaction was very smooth and easy, and they made buying my new vehicle a breeze.

Carrie Perry

4 de oct. de 2016

The whole crew I dealt with are wonderful . They really provide wonderful customer service & I will definitely purchase my next car with Them !!! They are awesome :)

Mike Seretto

1 de oct. de 2016

Over the past twenty years my kids and I have purchased 13 vehicles from Baker Cadillac. The Management Team, Sales Team and Service Team are a direct reflection of the quality vehicles Joel Baker displays.Mike Seretto

Michael Belli

22 de sep. de 2016

I recently bought a used Chevy Volt here at Baker. I visited previously and asked the salesman to call next time they got one in. He did actually call me back! I loved the car. It was in great shape and very clean. Paul, the salesman, was very thorough and professional but not snooty. He and the manager, Mark, gave me a great deal and I have shopped around to know. After I bought the car, I had it serviced because of a slow leak in one of the tires. They removed the nail and fixed the tire and then re-balanced it at no cost to me! I would definitely recommend this Baker Dealership to anyone looking to purchase a new or used vehicle. Great place to shop! They were the best!

Dan F.

22 de sep. de 2016

Had been looking for a specific used Cadillac SRX for a couple of months. When I go to this dealership, I was pleasantly surprised on how quickly we were approached by a nice kid named Paul. He quickly got us a plate to do a test drive and answered most of my questions, if he didn't know the answer he was truthful in letting me know he was not sure, and then he would go and find out.There was some quick negotiations on the price and we found and came to an agreement quickly. The purchase was quick and painless and when we had to wait there was refreshments in a clean and modern show room.A few days after I received the car I received a call from Paul to make sure I was comfortable and wanted to see if I have any questions about the car.We were very happy in all aspects now I understand they have an excellent rating.Dan

mike b

22 de sep. de 2016

I recently bought a used Chevy Volt here at Baker. I visited previously and asked the salesman to call next time they got one in. He did actually call me back! I loved the car. It was in great shape and very clean. Paul, the salesman, was very thorough and professional but not snooty. He and the manager, Mark, gave me a great deal and I have shopped around to know. After I bought the car, I had it serviced because of a slow leak in one of the tires. They removed the nail and fixed the tire and then re-balanced it at no cost to me! I would definitely recommend this Baker Dealership to anyone looking to purchase a new or used vehicle. Great place to shop! They were the best!

Dan F.

22 de sep. de 2016

Went in looking for a used Cadillac SRX and when we got there we were quickly approached by a nice kid named Paul who quickly showed us what we were looking for and got a plate so we could do a test drive. The dealership was clean and modern and the negotiations were quick and fair. We picked up the car two days later and it was detailed and immaculate. I was blown away when a few days after I had the car, I received a call from Paul making sure that I was comfortable with the car and he wanted to know if I had any questions about all of the tools that it has. WOW!!Dan F.

Susan Costa

13 de sep. de 2016

I bought my CTS from Baker Cadillac. Danielle was the best sales person. She made it so easy and comfortable. She is the best!We also had our SRX serviced at Baker Cadillac and between Danielle and the service department. I can't say enough. They were wonderful! I would definitely recommend Baker Cadillac.

cpsdan

26 de ago. de 2016

Spent two months looking at used Expeditions all over Ma. NH. RI. By far the best experience I had and agreeing to their offer found the purchase experience excellent as well. Marissa was my sale person and she was fabulous. But the whole staff was nice, the deal was great, and the vehicle was thoroughly serviced and filled with gas. Highly recommend this dealership. It was well worth the 45 minute drive for me. Would buy again no question. Ask for Marissa.

Pete Demetre

16 de ago. de 2016

Danielle Lorion was aces in helping me purchase my ATS. Very knowledgeable in all the vehicle's features. No pressure sales tactics. Clean dealership presentation. What's not to like??? I drove 30 miles from home to do business with Baker Cadillac.

alstond78XTS

24 de mar. de 2016

Just purchased my 2013 Cadillac XTS from Baker. This was was third vehicle purchased from this dealership over the years. Randy and Scott thank you for making my new purchase quick and painless. I also would like to thank the superb service department for keeping my vehicles in tip top shape.. Everyone who works at Baker Cadillac are the very best. Mr. Alston

DavidB1992

10 de feb. de 2016

I decided to look at some of the used cars at Baker Cadillac and was looking over the inventory when I was approached by a guy named Scott. After introducing himself we got to talking and he implied that perhaps I was in the wrong place. I told him I served in Iraq and he asked if I have PTSD.I found his attitude to be bizarre. If your shopping for a new or used car, avoid this place.

David Laplante

24 de dic. de 2015

Bakers service department personnel are great. They get you in and out quickly and make sure everything you wanted checked was done. I recently had Bakers do an exterior detailing of my XTS, and the person who does this always does a great job, and even cleans the floor mats ! Thumbs up for great service !

David LaPointe

21 de dic. de 2015

The service department at Baker Cadillac is a first-class operation from beginning to end. Tom and his staff were very attentive, courteous and professional throughout my experience. They addressed the problems with my car quickly and got me back on the road in no time at all. I rest assured knowing that my vehicle will be taking care of if the need ever arises again. And that makes being a first-time Cadillac owner even more satisfying. Thank you Baker!

Thais Sobrinho

16 de dic. de 2015

Very satisfied with services provided by this dealership! From the manager who sold the car to us to the mechanics and car detailing - very professional I'm very pleased with all !!

Hee Chie

13 de dic. de 2015

I had a routine maintenance check up for my car. I was given an appointment at the date and time I wanted. In addition I was provided a new car for 3 hours for other business. The staffs at the service department are very professional and friendly.

Ward Mclaughlin

3 de dic. de 2015

Easy check in great service and great follow up great results all done with a smile.

John Maguire

25 de nov. de 2015

This was my 3rd visit to Baker for same issue. Each time, they were unable to replicate the problem but didn't give up and never suggested I was crazy. They were respectful of my concerns and may have finally figured it out the problem. Each visit, they had a car ready for me to get on with my schedule and were flexible on my return. Top-notch service every time.

M mcqueston

25 de nov. de 2015

I bought a used Ford pickup from them, I walked in covered in dirt (I work in concrete) from the start they treated me with respect, honesty, and courtesy. This is the 10th vehicle I have bought from various dealers and this was by far the best buying experience. Char the sales manager with whom I dealt with was upfront, logical and we where able to negotiate a deal in wich I was very skeptical that I would be able to. I had my vehicle appraised test drove and all paperwork signed out the door with my new truck in 2 hours total. Absolutely great no complaints here!

Lawrence Vandiford

23 de nov. de 2015

Baker Cadillac Service Department once again demonstrated excellence and courtesy during my recent service visit...they are unmatched.

David Thompson

13 de nov. de 2015

I bought my Cadillac Deville a little over two years ago and the service and dedication from the employees to keep my vehicle in top shape is just great. Each time I come in for an oil change they go through the entire car to make sure everything is running perfect. Thank you very much Baker Cadillac employees.

ATS driver

28 de oct. de 2015

I have purchased numerous cars over many years and this was by far the most stress-free enjoyable experience I've ever had. There was no pressure, they offered that I drive the car home for the day to experience it, allowed me to drive different vehicles, etc. And in the end, I was able to select the best car for me. Also, when I had some extras done with the car, the service was excellent and they even re-filled up my car for me. And it came back sparkling clean. Danielle was a joy to work with and will certainly stay with this dealership in the future.

Beverly Palmer

24 de oct. de 2015

It's a great dealership...everybody I dealt with was excellent. Thank you Jason, Tom, Scott & Joel

Bruce Man

22 de oct. de 2015

I had the best, by far the best experience I've ever had at a dealership in my many years of car buying. This was my first experience with Baker Cadillac. I never once felt pressured, always felt that they took ownership of my experience, and I really enjoyed working with them on the process of the purchase of my car. I especially enjoyed working with my salesperson Danielle as she was always pleasant, always patient, and even in the negotiations on price, always felt like she was on my team rooting for me. If every dealer were like this, they'd sell many more cars.

Kristen Aldrich

17 de oct. de 2015

Bakers always provides great service!! Very friendly!

Simonne Corriveau

16 de oct. de 2015

The salesmen and service department personnel are fantastic, friendly and make you feel like you're the only one that matters.

Janet Fickett

16 de oct. de 2015

Tom and his team and the shop men always take good care of whatever the problem is in a professional and kindly way,

Laurie Deveneau

16 de oct. de 2015

Everyone at Baker Cadillac made my car buying experience great. Our salesman JP was a pleasure to deal with. Very personable and knowledgeable. He explained every detail and option my car had. The finance manager made financing very easy. The service manager Scott was very helpful when we had a headlamp go out. Replaced it right away. I would highly recommend Baker Cadillac to anyone for new or used vehicles. They take pride in their business.

Sheila Lanciani

15 de oct. de 2015

I would never consider buying an automobile anywhere else because the service at Baker is just so outstanding. Joel, Tom, Andy, Randy! You guys are the best of the best. I just can't thank you enough for making ownership of a fine automobile such a pleasure.

John K

10 de oct. de 2015

Always very professional, friendly and comfortable. We have been with this dealership for many years.

Joseph Bellucci

10 de oct. de 2015

The service area was clean and the staff was pleasent. Overall a good experience and thank you for washing my car this is something that I always got with all the cars that I had.

Robert Stephens

9 de oct. de 2015

They were very professional in serving my Cadillac.

Lawrence Vandiford

8 de oct. de 2015

My recent visit for service on our Escalade EXT truck once again demonstrated that Baker Cadillac consistently provides excellent care to both the vehicles they sell and their customers. The required services were completed as promised in an efficient and expert manner. It's always great to visit there. The staff is unmatched.

Mary Curtin

1 de oct. de 2015

Everyone at Baker Cadillac was tremendously helpful and friendly. I never once felt pressured into making a decision.

Patricia Adams

19 de sep. de 2015

OUTSTANDING - MEGAN DID A FANTASTIC JOB THANK YOUJACK AND PATTTI

Dennis Walters

4 de sep. de 2015

As usual I was treated like a good customer....Scott Landry is the best customer service mgr I have ever done business with....along with Tom,Shelley and Megan...

Eric Segal

3 de sep. de 2015

Baker diagnosed and repaired all/any issues recently. My car drives beautifully. Their courtesy and service standards are excellent.

Lawrence Vandiford

3 de sep. de 2015

Our mechanical issue was resolved and we were on our way. Expert service,fine people and a dealership that truly cares about customers.Larry of Littleton

Jon Radin

29 de ago. de 2015

as usual Tom did all he could to make my experience quick and efficient, I was fully, accurately informed of probable time and cost for repair and maintenance. I was given what I feel was good advice on what to do and when. My car was returned on time for the costs estimated and is running fine now. I appreciate the followup call to check on my satisfaction.

Claire Polsey

26 de ago. de 2015

Everyone I dealt with at Baker has been very professional and accommodating, even to loaning me a vehicle so as not to ruin my granddaughters weekend with us in Maine. Thanks.

Jack N

26 de ago. de 2015

Baker was able to get me in at the time I wanted and had a new loaner for me to try out. The car was done ahead of schedule and washed which is something I greatly appreciate. This was a major routine service and I was able to use a coupon and accumulate Baker preferred points. Good crew! Thanks

Stephen Lowe

22 de ago. de 2015

service and people are great. Always a pleasant visit

Mildred Poirier

19 de ago. de 2015

They are always so helpful. I never have a problem drive me to a diner to have breakfast and pick up when car is ready.

Lisa Maki

15 de ago. de 2015

I called service to tell them that I thought my car did not ride as good as it normally did and that it felt like something was broken. They picked my car up at my place of work, and brought me a nice new car to use as a loaner. They called me that afternoon to let me know a part had been broken, and it was ordered. The next day they called and said my car was all fixed, under warranty. Brought my car back to me by mid day. Can't beat this type of service!

Howard Donfro

13 de ago. de 2015

excellent, alerted me of a problem I was unaware of, fixed the problem in a timely fashion and gave me a vehicle for use. How can you beat that for service.. Thank You Howard D'Onfro

Mark Nally

13 de ago. de 2015

My wife went in for a small fix without an appointment and was taken in right away. Prompt and courteous service as always at Baker Cadillac.

David Oconnor

30 de jul. de 2015

I have a Buick Lacrosse and Baker is known as a Cadillac dealer. However their Service team provide outstanding service on all GM products. The team goes above and beyond to insure you know what is going on with your service, alternatives and proactive services. I have take my car to several others in the area and Baker bar none is the best.

Victor Melehov

25 de jul. de 2015

I prefer to buy my vehicles at Baker for the no-pressure atmosphere created by honest and straight-forward sales personnel. Of course, the owner, Joel, sets the standard by his own personal and sincere presence. I've been to various dealerships in the past. This is the best and most honest place to purchase a car.I return to Baker for service because they are the best of any that I have been to. The job gets done properly the first time. Their prices are reasonable and competitive. They are concerned about my needs. They work with me to fit my schedule. Most important, they are competent and honest. What more can one ask for?

Thomas Noonan

26 de jun. de 2015

I called for an undiagnosed noise coming from the front of my Envoy. I was promptly scheduled for the following morning where the mechanic diagnosed a bad wheel hub. I was told the price and the work needed to be done and scheduled for repair. The work was completed in the time stated and the estimated cost was accurate. The staff was friendly and professional on both visits as they have been in the past. Great job team Tom Noonan

Edward Richards

22 de jun. de 2015

On time, work done properly and service people very professional.

Lawrence Vandiford

19 de jun. de 2015

Baker Cadillac remains our first choice for sales and service. My recent visit for service once again demonstrated the courteous, professional and expert care that the dealership is all about.Quality cars and top-notch staff.

Cheryl Gignilliat

19 de jun. de 2015

Our experience at Baker Cadillac was excellent and we shall recommend anyone that we know to go there for a purchase as well as service. We were kept updated on everything and treated with the utmost respect. From sales to service all around a great Dealership that deserves to be known as the Best !!! Cheryl Gignilliat

David Laplante

13 de jun. de 2015

I brought my XTS in for a normal oil change servicing etc. and also asked them to do a full inside and outside detailing. Everyone from the time you arrive takes very good care of you and got me out the door and dropped me at work. When my car was done they dropped it off at work and went on their way. The outside and inside looked like it just came from the showroom. Kudos to bakers for doing such a great job and for their excellent service. And thank you to the gentleman that does the detailing, you did a great job.

Herschel Jones

22 de may. de 2015

I have found Baker to be both friendly and accommodating to last minute requests. Definitely a service department that promotes the brand.

Stephen Lowe

20 de may. de 2015

service was great so are the people and fixed problem

Raymond Becker

20 de may. de 2015

I stopped without an appointment to see if I was due for an oil change. They did it while I waited and corrected a minor problem (windshield washer adjustment) the only problem I had with the car. Their new facilities are beautiful.

Cheryl Gignilliat

17 de may. de 2015

We are totally satisfied from Our sales experience of purchasing Our vehicle from Bill Burke to Our recent service visit and meeting Scott and Megan in service. This is One Great Dealership with many Professionals under one roof. Cheryl & Tom Gignilliat

Robert Sugar

17 de may. de 2015

I am pleased of the service department. Even though all of your service employees are competent and professional, Mr. Tom Hailey deserves special recognition. He always went an extra mile to provide quality service and valuable advice. Based on his professionalism Baker Cadillac should be proud of having him as a valuable asset.Sincerely,Robert Sugar, Esq.

Charles Bowles

13 de may. de 2015

As always all my services were handled promptly and completely to my satisfaction ! Thanks Tom Haley.

Alvin Norris

10 de may. de 2015

I left the trunk lid open over night and ran the battery down. Had a jump start and drove to your nice new service area. needed a new battery which was installed and the apps that were affected by the loss of voltage were corrected and we were on our way. A good visit as usual from your crew. Thank you much and have a nice day, Al Norris.

Roger Berube

2 de may. de 2015

They were ready at the time of my appointement, the work was done promptly and I am very satisfied. Great lounge and waiting area. Personnel are friendly and helpful.

Edward Kalil

25 de abr. de 2015

The people I dealt with were attentive and informativeas to what was being done to my car

Donald Ayles

23 de abr. de 2015

Whenever greeted by Meghan Curtis the appointment starts with a smile. She has the ability to set you at ease and it's obvious she likes her work. She is knowledgeable of the work being done and makes strong recommendations as to what your automotive needs should be attended to immediately and what should be done in the near future.I hope Mr. Baker prizes this jewel, as she is one of the reasons for repeat business.

Jodi Rome

22 de abr. de 2015

Baker Cadillac made my car repair so convient! They brought a loaner car to my work and then delivered my car to my home.I have been privelaged to use Baker Cadillac for the last eleven years.

Laura D

16 de abr. de 2015

Baker has upgraded their facilities and while I was checking my car in lights kept going out because of the circuit breaker kept tripping. The gentleman that was helping me stated that it was bringing "ambiance" to the place. He had a great sense of humor to the situation! Also when I received my car back it was very clean! Very happy with the service provided.

David Thompson

15 de abr. de 2015

The employees went out of there way to make sure the repairs were correct and made sure I was awarded all the benefits from there promo on financial discounts. I was 100% satisfied.

Dan

3 de abr. de 2015

awesome sales staff Danielle lorion and Char Fitzgerald were great to deal with

Diane Aubin

2 de abr. de 2015

I think the service is quite impressive in spite of the construction that was going on. Staff went over and beyond to ensure the wait time was minimal and customers were comfortable in the waiting area. Thank you!

Robert Pape

1 de abr. de 2015

Tom was very helpful as always, kept me informed on progress and any issues.

Angelo Amico, Owner, North Leominster Limousine

27 de mar. de 2015

I originally came in for a problem I had with not being able to open the trunk. The young lady the that registered me listened to the problem and knew exactly what was wrong. The valet switch was accidently turned off. She flipped the switch, problem solved.Because of her knowledge and willingness to help, she saved me time and money that another garage may have charged. While I was there, she arranged to have my key/fob recall updated.(Facilities got 3 stars because of your updating in progress)

Paula and Jimmy Good

23 de mar. de 2015

Its nice to know that there are people who actual care about how your treated. Baker Cadillac is a great experience. From the day we bought the car to the first service call, you couldn't be more cooperative and pleasant. Thank You Jimmy and Paula Good

CTS 4 Buyer

20 de mar. de 2015

I purchased a CTS 4 a couple of months ago and while the buying process was actually very seamless here are my comments, both pros and con:Pros:- Salesman did a very thorough job of walking me through all functionality of the vehicle- Staff was helpful and courteousCons:- the sales process took place in an ugly, small trailer which says a lot about how much they value the customer experience when they opt to relocate their administrative staff in their new facilities ahead of revenue-generating customers- there was very little wiggle room in the price and the sales team was not open to negotiation. It was actually downright insulting.- I was told that routine service work would be covered but when I went in for my first oil change, I found out it was out of pocket. Really? I own a chevy and all work is covered but a Cadillac isn't???! Note to self: next time, buy a Lexus. How much does an oil change cost for God's sake?- I asked for floor mats as part of the purchase and they gave me used mats out of a used vehicle that didn't even fit. Another cheap reflection of the calibre of the dealership.

Eric

12 de mar. de 2015

Baker Cadillac maintains premium service and sales with excellent staff.

Kathleen Lehtinen

6 de mar. de 2015

I called in about car temperature gauge, asked if I could get in same day,,,,yes we can! Bring it in! Shocked and happy me...I waited a while and the tech said you have to leave the car,we have a loaner! Great again! So I came after I got a call about noon.The work was done with great expertise...the warranty covered it..I could not be happier with the service, the car is back to normalLast but not least, the employees of Baker are understanding and caring and experts at what they do...Thank you,

Nancy Depew

2 de mar. de 2015

The Service Dept. was so helpful, I needed a car to be at an appt. on the day my battery died, and they send a loaner out to me, I was able to meet my appt. in good time. They replaced a faulty battery, and delivered the car back to me and picked up my loaner. Tom and another young man did a very professional job and were very helpful and pleasant. Your Service Dept. has always been very thorough and complete in all their work with me.

David Laplante

26 de feb. de 2015

Work was done on time and as stated. We are very happy with the attention to detail and courteous service that everyone provides at Bakers.

Kevin Thomas Plodzik

26 de feb. de 2015

As usual, the Service Department staff's manner was courteous and informative as to the nature of the repairs needed. Tom communicated with us clearly and in a timely fashion. As we have come to expect of Baker Cadillac, the service was well-performed and documented. Thank you. Margaret and Kevin

Michael Smith

25 de feb. de 2015

The service was excellent, and the new drop off and pick up is great that its indoors now.

Don Lowe

17 de feb. de 2015

Went in to have routine maintenance and a recall done. A second recall had just come out. They gave me the option of getting everything done or rescheduling the recalls. Stayed to get everything done. Work was done in a reasonable period of time. Everyone in the service department was friendly and professional - as they always are. I have never gotten anything less than top shelf service from Baker.

Kenneth Ghostlaw

13 de feb. de 2015

prompt,professional service with every effort to satisfy this customer

Mark Nally

11 de feb. de 2015

my wife's car battery died on a Friday afternoon.I called up Baker Cadillac and told them of my dilemma. They found a mechanic that was willing to stay a little bit extra on a Friday to put a new battery in my wife's car. Not many dealerships will do this. I have never had a bad experience with service at Baker Cadillac in this is just another example of that!

Roger Berube

7 de feb. de 2015

Excellent service. Good explanation of issues and how they needed to be resolved. Love the renovations to your lovely waiting area and "indoor" drop-off/pick-up area.

Charlene

6 de feb. de 2015

My experience buying a used vehicle at Baker Cadillac was simply fantastic! Danielle was an absolute pleasure to deal with. In fact, she treated me as if I were buying a new vehicle. One of the reasons I went to Baker was for their reputation and the other was the extra benefit of free oil changes and tire rotations for the duration of my ownership of the vehicle. The dealership was conveniently located right off the main highway (easy in and easy out). The buying process could not have been easier!!!

Tracy Kenniff

6 de feb. de 2015

I am completely satisfied with Baker and the service that they have given me - I highly recommend Baker Cadillac and have done so frequently - I look forward to my next car purchase being through them.

Eugene Check

29 de ene. de 2015

Baker Cadillac has always given me service that exceeds my expectations! A Loaner car is always available when they need to keep my car longer to complete the list of things they feel they should do. I have never needed to return my car for something that was not corrected. Baker Cadillac is top-notch in my book. -- Eugene C. 01- 29-2015

Sheila Lanciani

28 de ene. de 2015

I would never consider bringing my business anywhere else. Baker Service is nothing short of outstanding each and every time.

Chere Piermarini

28 de ene. de 2015

First, I love the text and call to remind me of my oil change. Everyone in the service department are so professional and more important, friendly and nice. My hours changed at my work, so Tom had Andy come pick up my car for her oil change and then they brought it back to me when it was done. How much better can you get than that. I recommend Bakers to all my friends. From Sales to Service, Bakers is the best!

Eugene C.

23 de ene. de 2015

Dealership is neat and clean. Waiting area provides free coffee or tea. Television is kept on and provides news or entertainment. Timely and interesting array of reading material, including that day's newspapers.

Dennis Walters

23 de ene. de 2015

The service I received was first class and very professional..the new facility surely made my trip an enjoyable experience.....

Bryan Graham

21 de ene. de 2015

I definitely would recommend Baker Cadillac to my friends, I also would buy another car from them. It was so easy, and no pressure at all, and I enjoyed the experience. I am so happy with my new car. The sales associate was kind and helpful to me. Thankyou!

John Daly

13 de ene. de 2015

I have bought 3 cars from Baker Cadillac. They have only been serviced by Baker. I have never been disappointed by their work. Their service personnel are excellent and this is one of the main reasons I continue to buy from Baker Cadillac

CathyD

8 de ene. de 2015

We bought our car from Baker over a year ago. It was the easiest car purchase we've ever made. Everything was done as efficiently as possible, from getting us a good price to financing, to explaining all the "gadgets" in the car.Last week, I brought the car back for a recall issue, and I was in and out in 45 minutes. The waiting area has coffee and tv, and is very comfortable.

wkelleher

1 de jul. de 2014

I paid 1,500 dollars for repairs not done. They did not test drive the car, and thus they didn't know they had not fixed the problem. This seems like such basic practices that I believe the don't understand how to effectively service anything - especially vehicles. I am not sure what can be changed in their "best practices" so that they do test out their repairs. I also believe that most dealers will do the minimum. Doing the minimum does not have mechanics billing out 125.00 per hour to test run vehicles.

cadugan86

2 de nov. de 2013

There's a new sales manager in town and oh how the old will be missed! If you are looking for sneaky service, this is your place! Told them our payment amount and length requirements. After a week of negotiating, they said they didn't want to let a few dollars get in the way of closing the sale. Only after they ran our credit and completed all our paperwork did we find the "few dollars" were coming out of our pocket!! They hadn't budged on our trades or sticker price but instead increased our loan term by FIFTEEN MONTHS!!!!! RUN AWAY!!! AS FAST AS YOU CAN!!!!

jpbarron

1 de sep. de 2012

I cannot believe the great service, product, advice etc. It was so easy and fair. They really know their business! Their saying should be it is too good to be true!

Cindy

23 de may. de 2012

...no pressure to buy, no unbearable haggling, no second guessing.... just ask for Mr. Tucker!

JackB

22 de may. de 2012

The process was excellant. All people friendly and helpful. Couldn't have been easier.

Caddy Man

17 de may. de 2012

Couldn't have been any happier with the results! Bill Burke was enthusiastic and extremely thorough. Jason in finance is the best! Thanks guys, I love my new SRX.

wkpalley

11 de abr. de 2011

I have been a Baker customer for over 20 years. My wife and I have leased or bought approximately 16 vehicles (New Cadillacs, New Oldsmobiles, as well as preowned for our kids)from Baker. My sales experience with my sales associates and finance people has been top rate each and every time. No pressure, no hidden costs. They get it! They know how to treat you with courtesy and respect.Their service is unbelievable. They will even come to my office or home to pick up or deliver my vehicle for service (even if it's only an oil change). Like anyone else, they're only human. If a mistake is made (very rare) they fix it with no questions asked. Remember when your parents used to talk about their car dealer like they were part of the family? Baker is that kind of dealership!

Rabab Sinja

3 de abr. de 2010

Worse customer service ever. I went into Bakers because I wanted to look at a used Cadillac that I saw on line. I asked for Tom because that is what was required of me in the email that I received from them. Tom was friendly at first but I soon learned that he had no interest in selling me anything. After the younger salesman (I forget his name) was nice enough to let me test drive the car and show me some of the features, Tom took over 40 minutes to give me a price on the car and my trade. He was too busy talking on the phone, moving cars and just avoiding me, the only customer in the dealership. After I suggested that he did not give me enough for my trade ($3000 less than Kelly Blue Book)he simply got up and walked out on me and started a conversation with someone in service. I was ready to spend almost $40k at his dealership and he could not care less. If he had just spent another 5 minutes and perhaps another $1000, I would have considered buying a car there because I liked the salesman. I have since heard from many other people that Tom drives lots of business away because he does not care about his customers and perhaps has ADD. I went into Worcester and bought another CTS the next day but would have loved to buy one there because I live in Fitchburg. Good salesman but extremely poor sales manager. I will never step foot on that lot again and I tell everyone I know to do the same.

rickroy

30 de dic. de 2009

I purchased a CTS from Baker and the experience was the best experience I have ever had purchasing a car. The deal they gave me was rock bottom to start! I know this because I called several other dealerships and they said if you can get that deal do it. Everyone was polite and well informed. Easiest car buying experience ever and I was very satisfied.

ijc

12 de feb. de 2009

I recently purchased a used car (not from Baker) and was advised by my mechanic that there was a transmission leak. I took the car into Baker and thy took over three weeks to repair the transmission. I also asked them to repair a heater problem, that they claimed they repaired but still didnt work properly, every time I would bring the car in for one problem I would get it back only to discover another one that hadnt existed before the service.This ordeal continued for nearly two months and resulted in my filing a complaint with the BBB. Bakers response was condescending and sarcastic. This has been the worst customer service experience of my life. I would never considering returning to Baker Cadillac for either service or to purchase a car. They were rude and inconsiderate and their quality of service was poor.