mattysmom

30 de sep. de 2014

After months of deciding on the vehicle and weeks of looking I purchased an RDX from Ball Acura. They agreed to beat the lowest price bid I had received. They were highly professional and did not waste any of my time. Paperwork for the purchase was prepared quickly, accurately and efficiently. They prepared the vehicle for delivery and explained its operations. Working with David Kim was a real pleasure- so nice and so professional! . Christie Mendoza was wonderful. And Salvador Alvarez was so patient working with me to learn about my new car. This was one of the very best carbuying experiences I have had. .

bbackhere

29 de ago. de 2014

Excellent Sales procedure and committed sales team. We ultimately came to an agreement on price and proceeded in a timely manner with the finance person Christy. We decided to leave the car for leather treatment and alarm activation, rather than bring it back on a schedule. We were in SoCal visiting family 25 miles North. Car was completed two days later in a timely manner and beautifully detailed! Erik went over all controls, etc with us in great detail....much appreciated. I ultimately decided to purchase an Acura golf shirt and two hats before driving the new Acura MDX off. My biggest surprise was that after purchasing a $55k automobile, there was no deal to be offered on my $89 shirt/hat purchase?Anyway, sometimes the small things leave the biggest impact/memory.

nbarrios22

21 de mar. de 2014

I just arrived from overseas looking for a vehicle and I was not sure what type of car to look for when I arrived to the Ball Acura dealership. My father and I were greeted by Eddie who took his time showing us several vehicles in a few car lots. He asked what was important for me to have in a car and my price point without being overbearing, which my father and I greatly appreciated. I had been to a few other dealerships prior and received the best service at Ball Acura. From start to finish, Eddie and the Ball Acura staff who assisted me were professional, polite, attentive, and made the process stress free and easy. Everything was explained thoroughly, all my questions were answered and I was in and out of the dealership within a few hours. I give Ball Acura a 5 rating for their impeccable service and professionalism! Thank you!

JoeMooreJr

21 de feb. de 2014

Travelers from Wyoming on a 3 week trip. Air conditioner malfunction. Limited time. The car was fixed, the warranty was applied to most of the work. Kept us informed. Comfortable wait. Very helpful staff. Much better than our own dealer on Utah.

rsaroff

23 de nov. de 2013

I ordered a 2014 MDX the day after it became available in June 2013. The sales team was very helpful in keeping me informed regarding its build date and arrival. The sales transaction was conducted professionally as was the car delivery. I would highly recommend this dealership for car purchases.

bluenwhitefan86

27 de ago. de 2013

I called Ball Acura because my CPO Acura TSX would not start. Yvonne was very helpful and offered a few solutions over the phone to try to start the car. After our attempts were unsuccessful, she talked me through the next steps to get the car to the dealer. She went out of her way to get authorization for me to drop off the car on a Sunday. On Monday morning, I received a call from Yvonne informing me of the car's status. She and Larry worked together to determine that the parts requiring replacement were under warranty. I was able to pick-up my car on Tuesday morning and it has worked great since then. Yvonne and Larry made me feel like I was a preferred customer and their attention to detail resulted in my service being covered under warranty. I will come back to this dealer any time.Thank you!

tinis27

17 de jul. de 2013

Wonderful staff! I bought a pre-owned Acura TL and felt great after leaving the dealership! Everyone was so helpful and never pushy. Overall a great experience and I would definitely buy again from this location!

mat26

5 de jun. de 2013

Amazing deals!!!! Definitely coming back to get my wife and I another car. The employee are readily available to work with you and for you.

rebekkah1982

24 de mar. de 2013

I received an email from the Costco Auto Program and was referred to Ball Acura in National City. Although, I had no intention of immediately purchasing the vehicle, I called and set up an appointment to test drive the Acura ILX and inquire further. I found the receptionist to be very helpful.This was my first experience dealing with Ball Acura as well as my first Acura purchase. I was extremely impressed by the dealerships overall attentiveness and outstanding customer service. The staff went above and beyond to ensure they were professional, informative, friendly, and efficient. The staff did pressure me and I felt very comfortable. At Ball Acura, my entire process from the initial salesman, sales manager, and financing ran smoothly. They provided a more than fair purchase price including the warranty, GAP insurance, and trade in value for my car. It was well organized and only took a few hours to complete the entire process. Additionally, the dealership was clean and offered complimentary Starbucks Coffee.I was very pleased with my overall experience and am extremely happy with my new ILX. I would definitely recommend this dealership and will return to purchase my future vehicles. Thank you Ball Acura!

jhssail

19 de feb. de 2013

Both sales people were very through and explained everything. The transaction was very easy and they made me feel at ease with the lease. From the initial phone call with David, test drive and questions, and finance was a good car leasing experience.

heather.lemastermidwife

17 de dic. de 2012

This was a great experience from the service to sales. They were very professional and personable. Great job!! They found the exact car I wanted at a great price. Sold!!

Psprecco

24 de oct. de 2012

Fast friendly and professional. Enjoyable experience. Tony explained everything very clearly. There was no pressure at all and everything was ready as promised and planned.

kieran.smiley

1 de oct. de 2012

Attentive, relaxed and very willing to work with me. A nice change of pace from a pushy dealer/salesman. There was one hiccup with a chip a and their reaction sealed their above and beyond service attitude.

davidtitan

26 de jul. de 2012

I did research on an Acura TSX before I got to the dealer so I just needed to test drive and discuss prices. Alex was really great and helping us get the paper work going and Miguel was awesome working with us on a price we could both agree on. The whole experience went fast and both gentlemen were very friendly and atentive during the whole process.

adelatorret

16 de jul. de 2012

Very happy with purchase of 2012 TL; The whole process was straight forward and quick.I am a repeat customer and I will go back for my next purchase.

Gerrywold

1 de jul. de 2012

Darius was very professional and helpful in setting up the vehicle and very knowledgeable about the technology for delivery. Purchase process was relatively painless and not too time consuming (about 3 hours from arrival to departure).

cvsantil

25 de abr. de 2012

I was referred by Costco to the dealership. They offered a very competitive price and were extremely helpful throughout the process. Would definitely recommend them to anyone interested in purchasing an Acura.

albertanderna

17 de abr. de 2012

By Far, this is the "BEST" dealership i have dealt in my car buying experience.Marc is very courteous, understands our buying intentions and deligently working with us to make the best deal for our newly purchased Acura MDX. He went out of the way, dealt with the Manager (back and forth for negotiation) especially on my trade-in offer. I also thank Andres for showing us the ropes in operating the vehicle especially the Navigation system. He is very knowledgeable and knows the in's and out of the vehicle. The dealership have outstanding "YOUNG and ENERGETIC" salesmans who can deal with customers (we dont want to get intimidated by OLD-Timers).

MStangle

4 de abr. de 2012

First of all, David was organized and prepared with the Costco information when we arrived for our initial appointment. He went over everything in a kind, polite and professional manner. He seemed very sincere in making it a pleasant experience for us, which is was. David offered more than once to answer any questions we might have.Andres went with us for the test drive. He was (again) very kind, polite and made us feel comfortable, which isn't often the first words used to describe how one feels when shopping at a car dealership. Both David and Andres continued to go out of their way to make sure this purchase was a pleasant experience for us when we returned to purchase the vehicle. Andres delivered the vehicle to us yesterday. He clearly, patiently and thoroughly went over different functions of the car and encouraged us to contact him if we had any questions. We feel like we've made a new friend, in Andres! His visit was almost immediately followed up by a call from David, to make sure all went well -- further underscoring their intent on making the experience a good one. In closing, the transaction from start to finish exceeded our hopes for this purchase to be smooth and pleasant. Now we're looking forward to getting more familiar with our new Acura!

Jmalicsi

24 de mar. de 2012

I came in with some neg equity on a Chevy Tahoe, even with that into the factor David came up with a plan on a new Mdx and was able to work the numbers without pressure and got us 2 new cars instead of one. The second being a limited addition tsx. Andres was very helpful and informative on the cars ,and convinced us that BMW would be a bad idea. Jim made our paper signing process a breeze, we were in and out just in time for some dinner. Mahalo guys!

kicknstrum

19 de mar. de 2012

Friendly service, Anthony went above and beyond to earn our business. Anthony let us take an MDX to the Audi dealership to compare the Q5 with MDX.

kelliechurch

15 de nov. de 2011

My husband and I visited Ball Acura because of an advertised certified pre-owned 2009 TSX on Autotrader.com. The dealership answered my email regarding the car and Mr. Picasso and Mr. Dizon were available at our scheduled meeting to show us the car, allow a test drive and discuss the purchase of the vehicle we came to see. My husband and I are very pleased with our experience at Ball Acura and would not hesitate recommending this dealership to a friend.

julwerner

10 de nov. de 2011

I am a 3 time Acura owner. I bought a 2012 TL at Ball Acura. I was given the royal treatment by Andres Aldrete and Victor Carrillo. Such nice gentlemen, they really helped me to enjoy the car buying process. And I can say that Al Hammerschmidt, the GM, runs a tight ship at Ball Acura where customer service is king! Thank you Ball Acura! julie w

Slopezz

8 de abr. de 2011

I have NEVER had this type of experience, amazing people in this Dealership. They made me feel welcome and always had the answers i needed. When i got the good news about my new car, Greg called me with such enthusiasm and that made my day. again, THANK YOU GREG! Thank you to Greg and Ricardo.

rubyslippers66

5 de abr. de 2011

We had a very good experience at Ball Acura. Our salesperson, Andreas, was friendly, knowledgeable, and great to work with. The Sales Manager worked with us to come up with a solution that would work for us...educating us more about how leasing works. The Finance manager was efficient in reviewing some options with us, handling the paperwork, and getting us out of there in a decent amount of time!Thank you, Ball Acura!

acurasks

2 de ago. de 2010

They replaced my transmission and the car never ran the same again. I lost power, torque, and acceleration. Made an appt and this guy with nerdy black glasses started and giving me an attitude and wanted to charge me for even inspection the mess they did on my car. Every time I tried expaining him the problem he tried to let me believe that I was just nuts and that there was nothing wrong with the car. This guys was a complete you know what! I'm never buying acura again, I'm never buying honda, I'm never going to these crooks that they don't even know what they are doing. WARNING, stay away from this dealer!!!!!!

jdiane18

22 de jul. de 2009

The sales staff were friendly, non-threatening and informative. They made my car buying experience easy. I even visited the service department and their customer handling was superb. I highly recommend this dealership. Plus, I like that they are not a corporation.

terryasb

2 de oct. de 2006

I am taking a chance and posting this review even though my sales purchase of 2004 TL was just eight days ago. The tactics and salesmen were professional and exactly as I expected. They made me feel welcome and did not pressure me into purchasing any vehicle I did not want and made no attempt whatsoever to force me into a financing agreement that was unacceptable to me. I shopped around and found other Acura dealers far worce in San Diego. I would recommend this dealership