Ellyfunt10

27 de ago. de 2016

Be sure to check over every inch of the vehicle's engine and body, and make sure ALL the gadgets work before signing any papers. Once the deal is done, Baumann is done with you. If you don't thoroughly examine the vehicle before signing papers, and drive off the lot, and have a problem, it is too bad, so sad for you as you will be on your own. I noticed a 1 3/4 inch X 1/4 wide spot on the edge of the hood that had bubbled up paint. Ask Tony could it be repaired because we had just purchased van. He stated The State of Ohio does not hold dealer responsible after sale is complete. The estimate to fix is $200 for me to pay. I, myself, wondered if they could fix it out of the good will of their heart, but maybe there are state rules on giving out good will, and making the customer happy. Tony did take the time and look at my volume problem on Bluetooth, and fixed that for me. I worked with Michael on the sale and Curtis on the financial end. Both were very cordial. Was very disappointed that van was so dirty, few stains in carpet, and the back gate was packed with dead Mayflies. My Husband cleaned and washed the van, and now it looks like new.

Customer of Genoa ford

25 de mar. de 2016

Our salesman Nick did a great job explaining all the features on our Fusion. There were a couple things we weren't happy about,but the manager did talk to us about them.On the whole our buying experience was good.Curtis was very professional and made sure we understood everything.

Don

23 de mar. de 2016

We drove a 2015 fusion intending to lease and we were told we couldn't lease a 2015. After buying this vehicle,we saw a lease offer at this dealership for another 2015 fusion! We don't understand this.This experience has left us wondering if they were truthful with us.we love the car,but I'm not sure that we would trust this dealership.

Wish I could get some service

30 de oct. de 2015

Good luck getting ahold of a service person to schedule service work. Unless you don't mind calling and calling and calling.....

CherylKub

28 de sep. de 2015

I just bought my fourth car from Baumann Auto Group and they are awesome!! Brian Gentry has been my salesman in all the purchases and he is fantastic. Always looking for the best deal possible for me. Treated me with respect and honesty. Tony the sales manager also helped me at the Baumann Chevy Genoa this time while Brian was out of the office and was wonderful too. Definitely will buy the next from Baumann.

Cynthia

4 de ene. de 2014

Kurt and John are very personable. All 4 vehicles in my family are serviced at Baumann's. We truly appreciate being treated like we are a part of their family. A major void occurred when the man in our lives passed away - he was the guy we counted on for help with vehicles, etc. The Baumann Group has more than filled that void - Thank you for everything you do for us! A quick example of my recent visit - I forgot to mention to rotate my tires - Kurt came over and let me know I should have this done and there was a Special Discount currently going on for this service. A dealership in Fremont that we were with for over 20 years never provided this kind of care for their customers.

Monte

2 de ene. de 2014

Brian, Curtis, and Tony were awesome. Thanks to all of them for their help and making the process so easy. I will pass on my experience to my friends and family.

Richard

27 de dic. de 2013

I was very pleased with both the service and the timely manner in which it was done at a very busy time of year. I appreciated the service department getting it fixed on the same day I took it in and will certainly return for any other repairs I may need in the future.