cargal1

27 de abr. de 2016

I have never been to a car dealership and left with a positive attitude and all information I needed. JC was warm and made me feel so comfortable with my decision. I never felt overwhelmed or pressured at any time. Thanks JC for a wonderful experience

Travers333

29 de mar. de 2016

I got a random voice mail from John Addison, Sales Manager telling me to call Mike Noster or Stanley Clark. When I called to ask to be put on their "do not call list", the receptionist acknowledged the message that was sent out, but said she had no idea how to get off their list. When I asked to speak to someone else, she just hung up on me. I called back and she didn't even say anything, but just put me on permanent hold. If that is the first person you interface with at this dealership, they have horrible customer service.

2016scatpack

26 de feb. de 2016

My wife and I drove throught the lot just looking at what they had with no intentions of purchasing on this day. I was looking for a 2016 Power Wagon but I was undecided. We saw a Plum Crazy Purple Challenger sitting on the lot so we stoped to take a look at it. The sales man that came out and talked to us was not pushy and was very nice. I had told him I was not sure if I wanted a Challenger or the Power Wagon but that I would keep him in mind. My wife and I went on to do what we had to do and we talked about it and decided to get the car. We called the sales man and told him that we wanted that Challenger and if he could get started with the paper work, we would be in shortly. After about 30 min he called back and said the one we were looking at was not for sale because someone had put a deposit on it but we could still come in and he could find us one. When we got their we saw the 2016 Plum Crazy Scat Pack on the show room and joked arround about it. After doing some paperwork we eneded up leaving with that car. I am so please with Mike and the staff at Bayshore for how they treated us and the way the worked with us on this process. No one was pushy or had the feeling like they were just trying to meet a quota. I will highly recomend them to friends and family. My wife is already planning on her Challenger.

Jeff Heyne

8 de ene. de 2016

I hardly ever right reviews but I did want to say I had an excellent experience buying my new Dodge Truck from Bayshore Chrysler Jeep and Dodge. John Addison and Bill Dooley were very professional and made the car buying experience a true joy! Plus I got a great truck at an AWESOME deal!!!

boltonjennifer

31 de dic. de 2015

Went out of their way to get the truck from NTB after NTB refused to change the oil because it was "overfilled". We had some complications with pregnancy and could not get the truck from one place to the other.

boltonjennifer

24 de nov. de 2015

Mike and John really went out of their way to make sure that we were taken care of. This is the second car we have purchased from Bayshore and we will definitely be back.

Supa Sexy

19 de nov. de 2015

Today is November 21,2015Bayshore dealership in baytown txWe were talking to a saleperson they call LT then he went talk to the manager.The sale manager was talking to me and boyfriend in his office.He was talking to me about my car that I return to there dealership.He told me I'm not going to give your money back or help you out cause I don't like your attitude so you can get the car off the lot.For the record i didnt have no attitude with him i was just asking him question and he was acting like it was a problem to answer the question.He the one that was all hostile towards me.You would think a man that has a wife and daughters my age would know how talk to a women.But i guess he miss that lesson and guess they let anybody work at car dealership these days.In the whole time we were talking to him he kept asking my boyfriend what is his and my age.Then ask with attitude did you not know you were signing a contract.It the dealership job to go over the contract with the consumer letting them know the car price percentage rate and everything else pretending to that vehicle not going over this is against the law.I told him what kind of question is that if they would told me the total price of the car and explain the contract like to suppose I would of never got the car.I told him don't insult my intelligence in the reason for that was cause he kept mentioning my age acting like i don't know nothing.He made me feel some type of why and I have never been so disrespected in my life.We wasnt even done talking to him in he just to us we can leave cause he done talking to us and we can get out his office.Before we left we made sure we told him that his age define him cause he the one don't know how talk to somebody.First I'm grown women in you would think the manager would be more professional and conduct his self in a respectful matter.Just cause you the sale manager dont means nothing to me you should have a little more respect and better attitude towards people cause I'm the consumer and I have vast number of car buying option available to me at other dealership.You act like the car is not on your property i dont want it cause thats to much money to pay for a chrysler 200.You can not repo a car on your on lot its against the law.I return your car therefore you should return the bank there money.I dont want to deal with a company that isnt polite and respectful.He didn't talk to me how he suppose to he act like my age got something to do with my decision on buying a car now that makes no sense.I find him to be very arrogant,rude, and trying to intimidate me. I want the dealership to give me a paper saying they gone give the bank back there money.I'm trying to talk to the dealership in settle this dispute between us.The purchase of a new vehicle is suppose to be a negotiation between the buyer and dealer.I could file a huge law suit against the dealership for discrimination-the injust or prejudicial treatment of different categories of people or things especially on the grounds of race age or sex.Civil rights law states unlawful discrimination refers to unfair or unequal treatment of an individual based on certain characteristics like age gender race marital status and many more.If the dealers use buyers race age or gender to make statistical inferences about expected profitability of selling to them this is discrimination.I just want them to rescind the contract.

coachdjn

30 de sep. de 2015

Horrible customer service. I bought my truck from them last year. I had to bring it in during April because the passenger seat would not move back and forth. In August I have to call and make an appointment. The appointment had to be made for 6 weeks later. I brought it in and they did not have the part in stock. Brought it in the next week and it sat there for 3 days. They could not get anyone to work on it. All parts of their customer service is terrible. Be prepared to be put on hold forever. Good luck getting the service department to answer. BEWARE!!!!!!!!!!

guzman713

31 de ago. de 2015

My family went to try get a new vehicle sells man got frustrated that we know how trade ins works. Stared cursing and brought out a Spanish speaking sells man even thou we speak English and Spanish. Worst dealership ever.

Benedick2015

22 de ago. de 2015

John,I am sending you this email because of the way I felt I was very mislead into coming into your dealership. I was very prepared to buy a car todayfor my 27th Anniversary and instead I got a slap in the face. You sent me a note about wanting to look and purchase my Durango. I told my husband this was to good to be true... In your note you even went as far as to say to I would be very pleased with your aggressive offer.So against my better judgement I agreed to come in and look. And even had a car picked out I even went as far as to have a backup one just in case the one I wanted was a little out of my reach. But instead I got the biggest slap in the face with the offer you gave me for my trade in on my car.If that was your aggressive offer that was not even a joke it was an insult. I know that this email will just be over looked and wrote off. But at least I wanted you to know that I was really upset. I am sure that this does not even matter to you but it did to me.I looked at the Blue Book I knew what it was worth and I knew what I could do and instead it was a joke and the fact that I took the time to come to the dealership and get my hopes up. Shame on me for being that trusting in people and their words. I was told this was not going to work and it was just a way to get me in but what little did I know. Well enough said I am just really disappointed because I had talked my husband into letting me trade my car today. And that this would be a wonderful Anniversary Gift...SincerelyJana Benedick

Kings2881

12 de jul. de 2015

This review is long overdue but I wanted to wait a month or so to make sure all went well and it has turned out to be fantastic. My salesmans name was Jeremy and like most car salesman he was not. He is experienced just like there financing dep. is and didn't feel the need to blow a lotta smoke up my xxx to make a sale. I got there early evening on a Saturday and I wasn't pressured as soon as I pulled in. I was allowed to look peacefully and when assistance was needed it was there In a friendly manner. They even stayed late to see the deal through. One last thing that shocked the xxxx outta me is when sitting down with finance I recieved a better deal than originally made. I had below average credit with money down of course, but they saw I had struggled some in the past and didn't suck me dry and sending me off. All I will say is they worked with me and I had a little more than I had planned. I give 5 stars and will go back someday I just hope the same staff is able to assist me.

ram2014

4 de jul. de 2015

Excellent Service!! Easy and quick transaction for my new vehicle. My salesman, Jeremy Lampton, is dedicated and friendly. I am highly satisfied with the service and products I received from this dealership. I will definitely shop here again and tell my friends about it!!!!

Kccamo

6 de jun. de 2015

This is my second vehicle I bought from this dealership. As I women shopping for a vehicle, everyone knows how hard that is. But this dealership works so well with women shoppers. I did have issues with my new/used Nissan pathfinder I bought from them, after driving it for just a little bit. I went back to the dealership and told them my issues I was having, they agreed to look at my vehicle. When they found out what was wrong with it, they went ahead and ordered the parts and asked if I could come back in a few days to have my vehicle fixed. They fixed it with no problems. This is the best dealership in town that is willing to work with women and all the staff is very friendly caring and understanding. They will have all my business when car shopping.

jarnold27

28 de may. de 2015

Great experience and great deal on a used Ford Explorer (2014). Shopped all around the greater Houston area and none of the prices came close. Plus, I was able to get the XLT version with all the accessories at a better price than the standard model on other lots, all of which had similar mileage on them. Not only did they help with price negotiating but with the warranty bundle as well. Were very understanding with regards to my budget and personal business needs when it came for what needed equipped on the car. Went through Jeremy Lampton for the transaction. Was of great assistance and very helpful while not being too pushy about selling it either.

Jeeptex

25 de may. de 2015

Took my 2014 Jeep Wrangler in to have soft top looked at. Zippers were defective. Service tech thought so too. Was told Service Manager would have to make the call if warranty would cover it. He was never there. This went on for 3 weeks they finally took pictures to send in to Chrysler Corporate offices and they never sent pictures. Chrysler Corporate got involved they finally got pictures and then they DENIED my warranty coverage. I then purchased an aftermarket top and then after continue to complain to Chrysler they are going to reimburse a portion of the top. THIS USED TO BE THE BEST DELEARSHIP THAT I HAD EVER DEALT WITH- BARR NONE. NOT ANY MORE. WHAT EVER HAPPEN TO THE OLD SAYING '"CUSTOMER IS ALWAYS RIGHT" Will not have to worry about this customer any more.

srbgomez

18 de may. de 2015

I have a Dodge truck and my daughter bought a 2014 dodge ram. It had a recall for the third brake light. She had taken it in on a Wednesday prior to the service department opening. She called and told them about the brake light and she needed her oil changed also. On Friday after several call about the status of her vehicle we went up to the service department. The cashier said that there was no information about our vehicle and what had been done. The manager (Joe) was retrieved and said that they had not touched our truck yet. I demanded my keys back. Joe said that when we bring it back for the recalled light and oil change it would be ready same day. We took the truck today and called this evening about it and was told that it was not ready because the technician had not finished the oil changed. He was in the middle of it and it was time to clock out, so he did and left. Now I'm without my truck again and will have to wait until tomorrow. I will never use this dealership for service again.

So

19 de mar. de 2015

It's been nothing but problems with these people. I would love to understand how this establishment is still up and running. I had a brand new jeep sold to me with my sunroof tubes not connected then they "fixed" then I wended up getting my car flooded which just led to them pulling up my carpet and letting it dry out.already gotten my transmission replaced a couple days after that Spent 220 on a neutral switcher cable that they claim needed to be fixed and come to find out my car only turns on when it's in neutral. But they claim nothing is wrong. They take a week to even see your car, a week -two weeks to "fix", and then you're right back up there two days later. This place is a joke and the people are rude and have no consideration for their customers. I tell everyone NOT to buy there and tell them about my car. I wish I got paid to apparently do nothing but to sit on my xxx all day. The brought in a new manager to fix things but still hasn't changed my mind, I dropped my car off Monday and today when spoken with him he couldn't even find my car. I wish I could do a whole refund on my car. Yall don't even deserve a star but I can't go past these point without giving yall one.

Kfrank81

5 de dic. de 2014

I bought a NEW vehicle and asked for cloth-seat trade for leather($1500). They sent my car to an upholsterer instead of putting in factory leather seats that I thought I was getting. When I got my car back the seats looked terrible. After 3times of my car at the upholsterer and 1month I have this new-car and sloppy-seats and now a 36,000 note that I wish I would have signed to give to another dealership.

garinder

22 de oct. de 2014

I very seldom give a positive review unless the folks really exceed my expectations, but I recently purchased a Dodge Ram 2500 from Bayshore Dodge and Mike (the GM) and Steve (our sales rep) made the whole experience very enjoyable. No high pressure, they just met all my requests on price and trade in. I got the deal I wanted without having to fight and argue over it, which is usually the way it goes when buying a new vehicle. And the truck I ended up with is gorgeous. My wife and I loved it as soon as we saw it. I would recommend Bayshore Dodge to any and everyone.

luke2112

4 de ago. de 2014

I called Bill Dooley about a Ram 1500 and within a few minutes received an excellent price. He was easy to work. I worked a little harder on the interest rate, but I still managed to get a good interest rate. My wife and I arrived late at the dealership the day of my purchase. John Addison handled the paperwork with no rush and explained everything in detail. He was a great guy as well. It was well after the dealership closed when we actually took delivery of our new truck. Bill stayed an extra hour to go over all of the features of our new vehicle. The experience of purchasing a new truck from Bayshore was a pleasant one. I will recommend them to anyone I know in the market for a new vehicle.

EddyGuerra

4 de oct. de 2013

Very Bad service,..On October 1, 2013 I took my wifes 2012 Jeep Sahara for an oil change at this dealership. I did not purchase this jeep at this dealership but since I had recently moved to the area I figure I keep it local and take it for an oil change to the local Chrysler Jeep dealership. I never imagined it would be the worst day in my life. I take pride in buying new vehicles and taking them to dealerships were they can be serviced and do the routine inspections needed to keep the vehicles value current. But on this day that pride I had in taking the vehicles to a dealership came to an end with the experience I got with this dealership. After getting my jeep back from an oil change I went to drop off the jeep back to my wifes work. After I left my wifes work she would leave her work to pick up my kids from school. After driving the jeep not even half the block she told me the oil light came on and then the jeep started to make knocking noises. She told me she felt like someone had done something to her jeep and felt hopeless and could not do anything about it. She drove back to her work and called me and then called the dealership for answers. The dealership told her not to drive it and that she needed to call the roadside assistence to have the jeep brought back to their place. By now I get wind of what just happen and I put two together and assume it had something to due with the oil change at the dealership. I was upset that my wife was going through this and I could not be there because I was on my way to work. I was also upset that the dealership would tell her what she needed to do INSTEAD of the dealership taking charge and them making arrangements to pick up the jeep and then personally going out there to speak to her and assure her that they would get to the bottom of the situation and that didnt happen until my wife got mad and let the dealership know how she really felt. It was determined that the tech had put a double seal on the filter which caused the oil to spill and causing me to have the dealership wanting to put a NEW engine on the jeep. Now to some people this would be the solution for the dealership to replace the engine but to me that is not the case. I really feel that I got cheated on this. The jeep is not the jeep I onced had and I dont know what to expect if I was to have them put in a new engine in the jeep. I dont know if this gesture would completly be the solution . The jeep has to have a new engine put in it becuase of a stupid mistake and now I am stuck with a jeep that pretty much lost its value and now it is worth alot less then what I owe on it. I take pride in taking extra measures so this jeep and my other two vehicles hold their value. I feel cheated and hopeless that that was taking away from me. I am somewhat speechless and I am very angry. I will be consulting legal representation to look into this matter and I want the owner of this dealership to contact me so that I can speak with him on this matter. I dont want to talk to the service manager, I want to talk to the owner

jbflodine

21 de sep. de 2013

This dealiership could not be more helpful, friendly or easy to deal with. I tried to buy a new Ram 1500 Crew Cab on Memorial day but there was none within 1000 miles that had the features i wanted. When we ordered from the factory we were told we had to wait for them to start building the trucks for the 2014 model year. We waited and in late August a new truck just like i wanted was delivered. Though the Factory incentives had changed from Labor Day, Micheal Kinney and Steve Love gave me special consideration and i was very happy with my new truck and the price. The delivery was very smooth. Steve spend over an hour helping me through all the options so i understood how they worked before i drove off the lot.I highly recommend these folks to anyone who wants a good deal and to be treated like a valued customer. Thank you Bayshore Chrysler Jeep Dodge !

SherryLennon

29 de ago. de 2013

Bayshore Jeep is a Top Notch dealer that is worth the drive even if you live quite a distance as I do. Our salesman, Steve Love was excellent. He was very knowledgeable about the vehicle I wanted, he was professional, friendly and HONEST! Our experience with Bayshore left us with a renewed good feeling that there really are honest dealerships out there and this is certainly one of them.John Addison in the finance department was equally as knowledgeable, friendly, and honest.I would certainly recommend Bayshore (and will) to everyone who want a Chrysler, Jeep, Dodge, or Ram.

Jackie5

13 de ago. de 2013

I really appreciated Xavier Wallace in regards to allowing me to test drive vehicles and no high pressure sales tactic for me to purchase a vehicle that day. Most sales personnel want you to buy that day and if not you can tell they don't want bothered with you. I told him I needed three days to decide and I didn't receive any phones calls asking if I planned on purchasing the vehicle. I want to say the Xavier was the reason for my purchase from Bayshore Dodge.

jonathan991

10 de jun. de 2013

Very pleased with service and vehicle i purchased got a good deal considering my age and credit history most honest salesman ive met at a dealership definitely recommend this place and xavier if your looking for a dodge

Ruben Ruiz

22 de ene. de 2013

Bill is a true gentlemen! No high pressure sale tactics. They delivered my vehicle across town with the price and payments that we had agreed on. I recommend Bill at Bayshore Dodge to anybody in the market for a new vehicle!!!!

ringles

2 de ene. de 2013

My wife and I wanted a new Challenger and the sales team at Bayshore helped us get the model we wanted and the deal we needed. All thanks to Mike Kinney, Allen Jones and Paul Blicker GREAT service.

Mike Herman

31 de dic. de 2012

Absoltely the finest truck buying experience that I have ever had. The people are very easy to work with and quote their best deal right away - no stalling or haggling. They present the product in an expert fashion, thoroughly explaining all of the electrical and other systems in layman's language. I would recommend this dealership to everyone who is looking for a new or used vehicle.I was sent to this dealer by Jerry Reynolds - the Car Pro Guy on radio 740.

ramona.singleton

29 de dic. de 2012

The trip to Baysore and purchase of a new Ram truck was a no-hassle trip. Appreciated Terry's professional and friendly approach, and his willingness to work to get our business. Keep it up, Bayshore!