Alexander Contreras

21 de may. de 2016

My situation is special because I was just visiting parents in Channelview, TX. I live all the way in Tennessee, and I discovered an issue with my Ford Focus 2012 on the way to visit my family. My vehicle kept shutting down if the speedometer went over 40 mph, and the check engine light went on. There weren't many options that I knew of for getting back to Tennessee while my vehicle was at the shop. A Service Advisor by the name of Robert Taylor assisted me, and provided me with a couple of options that would best suit my situation. I wanted to take out a rental and take it all the way to Tennessee, but he warned me that this would be risky. Although my vehicle has a transmission fault, there was also a computer fault. Mr. Taylor suggested a reprogramming of the TCM for optimal performance until I can get the vehicle back to Tennessee. This will allow me to make it back to Tennessee with full range of speed & less worry about my vehicle shutting down. Now I will be able to get it to the Ford dealership in Tennessee and have them follow up on any further repairs! I appreciate EVERYONE that helped fix this problem, and I am pleased with the professionalism of Robert Taylor.

Rocky ridge fan

29 de feb. de 2016

Baytown ford is great. I've bought several trucks from them and they are always great. Ray knight and Mario Wilson are the best. They are very helpful and courteous and never pushy.

AngieTC

18 de feb. de 2016

I called them twice, left messages with sales people and never got call back. Told the front desk girl and she just sent me to another voicemail. Finally the third time I called and got a voicemail I gave up... Sad cause I really just wanted to buy a car but if they can't even call me back it makes me nervous...

Happy man

5 de feb. de 2016

Baytown ford is great. They helped me find and get the suv my wife really wanted. Ray knight and Mario Wilson are the best. They were patient and never pushy. They got us to the payment and everything.

Chiefs fan

19 de ene. de 2016

Ray knight and Mario Wilson were fantastic. They helped me get into a car and got me where I wanted to be payment wise. They even picked my daughter up while I did the paperwork so I get out even faster.

Baytown ford fan

16 de ene. de 2016

Baytown ford is the best. I've bought several cars from them and each time is fantastic. Ray knight and Mario Wilson were great at helping us trade in for the truck we wanted and the price we wanted. They did everything right and we will be back again.

Mustang fan

6 de ene. de 2016

Ray and Mario are the best. They helped me get into a new mustang as a first time buyer. Baytown ford is the best place to buy a car.

Dawn Foxworth

4 de ene. de 2016

Raymond is a very professional man to work with. Very informative and courteous. I will be a returning customer.

Concrete guy

1 de ene. de 2016

Ray knight and Mario Wilson are the best. I was in and out faster than most dealerships can do. They got me the truck and deal I wanted for my business. Just ask for Ray knight or Mario Wilson for the best deal and best customer service.

Electric man

29 de dic. de 2015

Baytown ford is the bet. Ray knight and Mario Wilson are the best. They helped me and my wife get into a used car with no money down and no trade, even though I have bad credit. They went out of their way to help us. I'm sending my friends there and I'll be back when I need another car.

Mississippi guy

19 de dic. de 2015

Ray knight and Mario Wilson are fantastic. They helped me and I was able to get a great deal on the truck I wanted.

Best buy guy

19 de dic. de 2015

Baytown ford is a great place. Ray knight and Mario Wilson helped me with buying my first new car. They were patient and never pushy. I'll be back to get me a new f-150 in a year or so.

Sandra b

18 de dic. de 2015

Ray knight and Mario Wilson were great. They helped me and my husband find the car we needed for me and my grandchildren. They were courteous and never pushy.

the Wang Family

6 de dic. de 2015

The buying process was hassle free. Dustin did everything he could to make the experience a pleasant one. I can't say enough about how helpful and courteous he is. Baytown Ford is lucky to have him. Thanks for helping us get our baby girl in her first vehicle.

Bayoubum

4 de dic. de 2015

Great buying experience. Ray and Mr Wilson was super nice and knowledgeable. Not a fan of buying new cars but I would highly recommend this dealership Ray knight for their sales team.

Daniel Acosta

2 de dic. de 2015

Very helpful and patinet with customers.salesman showed me every option to make it happen.

Chet

26 de nov. de 2015

Ray was great dealing with for the mustang that I purchase from. This was worth the travel and plan to buy other cars from here

M. Lindsay

24 de nov. de 2015

Awesome place, Ray knight and Mario Wilson did a great job. They found me a great truck and got me the payment I wanted. They were patient with us and did everything they said they would.

J. Mactall

21 de nov. de 2015

Ray knight and Mario Wilson are awesome. They made me a great deal and were very nice. I'm even sending my daughter to buy a truck from them. They found me the exact truck I wanted and showed me everything about it.

duallydondon

18 de nov. de 2015

New 2015 Ford superduty was leaking oil,,it has the 6.2 gasoline engine,,two days later was informed that head assembly had to be replaced due to overtightened head stud/bolt,,,30 days later tomorrow the truck is still there,,,Craig Chaudoin first agreed to replace truck with new one and then went on vacation???? Have called regional ford customer service(No Real Help at ALL!) Notified Sonic Automotive ,,company in North Carolina that owns/runs dealership,,have not heard from them yet,,called Dearborn MI,,,no help there either,,,most frustrating experience yet! Stay Away from Baytown Ford!!!!!!!!!!!!!!

Ray Knight

12 de nov. de 2015

I had the best experience for a first time call buyer from this location. A Salesmen by the name of Ray Knight help me find the best car for me at a really good price.

gp

10 de nov. de 2015

good service.I'll get my nex car from here. i did non get my car on time but Dusting is really helpfull geting all paperwork to gether to make it as fast as possible

Jesse

8 de nov. de 2015

Great Customer Service!!!! Dustin was very honest and helpful.

Clyde h

7 de nov. de 2015

Ray knight and Mario Wilson were fantastic. They found us a car that was better than the one we came to see and a better deal. Ray went out of his way to help us. Mario got us a great deal and made us very happy.

booksnhorsesnv

4 de nov. de 2015

Dustin helped me find a great pre-owned Mini to replace one I lost.

happy customer

4 de nov. de 2015

was very helpful, extremely polite. could not have been more pleased

Vanessa and Blaise

27 de oct. de 2015

From the moment my husband and I walked in the door, Baytown Ford's employee Jairo Silva took care of the entire buying process. He is kind, intelligent and quick to take care of his customers. He answered all our questions, arranged repairs, and made the whole process effortless. We highly recommend Jairo and Ford Baytown.

Jesse

26 de oct. de 2015

Baytown ford is a great place. They worked with me and got me into a great car that I love. Ray knight and Kenny Triola helped me with the whole buying process and I felt comfortable the whole time.

Mrs D

21 de oct. de 2015

Ray and Kenny were great. They helped me find the right mustang and got me the most for my trade. I'll be back and will send my friends and family.

LiznStu

12 de oct. de 2015

Great salesman, just took a long time to get our car. We would definately buy from Dustin Vaughn and Mario Mendez again in the future!

Wayne young

12 de oct. de 2015

Excellent worker He very cool Funny and well listener

Thomas Abbott

10 de oct. de 2015

Visit was excellent and Dustin Vaughn helped us the whole way through it

Yaya

3 de oct. de 2015

My clutch got stuck on my gt500 car that I rarely drive so I have extended warranty so of course I take it to the nearest Ford dealership baytown Ford says supposedly warranty didn't cover but my friend who works at Ford in Mission said it did. to take it to him, every time I take it to baytown ford it never gets covers always gets denied 4 times different problems at one point I went to get new replacement decals for my car ?? guess what baytown Ford says that is hard to get them wanting time month's lol I go Pasadena Ford they get them in less then a week. Back to my clutch story before getting denied in fixing my clutch the want to test drive it I say ok I go with him omg he didn't know how to drive it switch seats with me and I drive it lol later he tells me to leave it and he call ?? me with results ok I do 3 hours later he calls me that they took the car for another test drive and lets me know that the cat almost didn't make it am like what! I took it driving I know is not 100% in a good shape but really and after another hour he calls me again saying I was denied by Ford to fix it and he then offers to give me a discount that i only have to pay 2,050 to get it fix lol by than am mad and call the dealership in Mission tx where I bought the car tell them what happens so they say don't worry we got u! now I have to . take it to mission tx there I have no problems there same warranty covers it really what are the odds worse place to buy or take ur car ?? for service

Zonia Turner

3 de oct. de 2015

Dustin Vaughn and Jairo Silva.....2 great salesmen at Baytown Ford......fast...courteous.....and finds you want you want and in the price range that you need.... Thanks for all your help guys and the ride from Patterson, La. was well worth the ride. We will be back for our next vehicle. Gene and Zonia Turner

Billy deaver

2 de oct. de 2015

Amazing service nice people and good environment the dealer who helped me was especially good at helping me to find the right deal

Courtney cash

1 de oct. de 2015

Dustin did a really good job with being patience with me tonight which I really appreciate!

Bill cherry

30 de sep. de 2015

Great sales person! Dustin Vaughn took great care of me best value for my trade and best price for my new vehicle!

Happy police officer

29 de sep. de 2015

Baytown ford is awesome. My wife and I were having lunch when we decided to go look at trucks. Ray knight was very helpful and not pushy. He found us exactly what we wanted and was very knowledgeable and took great care of us. The process was painless and actually enjoyable. We will be back.

Steve

28 de sep. de 2015

Dustin Vaughn found exactly what we wanted and at a great price! We will recommend both Dustin and Baytown Ford for vehicle purchases

Marcus

25 de sep. de 2015

Excellent customer service from Dustin Vaughn, fast service, know his product and worked hard to make the best deal possible

Go Texans

24 de sep. de 2015

Baytown ford is awesome. Ray was great, he was never pushy and did everything he could for me. I even sent my son to buy a car from him.

Donald Egan

23 de sep. de 2015

A+++ service from Dustin Vaughn will definitely be back! Very helpful.

Sunfire Red

23 de sep. de 2015

I've purchased a 2005 Pontiac Sunfire and say thanks to the ladies that brought this car as a trade-in. Ford Baytown, specifically Justin Vaughn, assisted me superbly with all deals. We met in the middle w negotiations as business as usual.

ANTONIO CC

23 de sep. de 2015

EXCELLENT CUSTOMER SERVICE , our sales person was knowledgable and quick will definetly be back!

Nick

21 de sep. de 2015

Quick in and out. Dustin did a great job, knowledgable about his product. Very relaxed atmosphere. No pressure.

Happy father

20 de sep. de 2015

Baytown ford was awesome. They helped me find a car for my daughter and was very patient and knowledgeable. Ray knight was the best. He always made sure we were comfortable and had something to drink. They worked with me on price and was never pushy.

Mar-con services

17 de sep. de 2015

Ray was great didn't play any games. He was friendly and knows what he's doing. Baytown ford is an awesome place. If you need a car or truck just go ask for Ray knight.

Tore Tjomsland

12 de sep. de 2015

Excellent place to buy. Ray was very helpful and was kind and not pushy at all, ask for him and you won't be disappointed. Baytown ford is awesome and I'll be back in the future.

Freda Washington

7 de sep. de 2015

Ray did an excellent job in all areas of service. He was very knowledgable and kind. The experience was great.

"BK"

6 de sep. de 2015

It was a great day!! at Baytown Ford on the day I arrived Brian Clay walked outside short after i pulled up and begain Executive Services. Brain then ask me, the buyer what was it that I would like to see and he would make it happen!!! After a few hours I picked out what I wanted and the real work begain. I had a truck from out of state that i was just about finish paying on but after working some magic /with Mario who also had super customer service they were able to send me home that night with a truck but not just any truck Brand New F150 6miles Eboost one of a kind leather seats. Thanks Mario on the seats Must say my dealer did a great job Brain Clay

notlikinford

2 de sep. de 2015

I sent an email on a request for a vehicle on a Monday, and actually went up there after work to be helped BY NO ONE. I did not receive a call about my internet request till that following Friday. Will not be going back there.

Tim

31 de ago. de 2015

I purchased a new F-150 from John Spence a month ago, he gave me great service and I'm extremely pleased. Will do business here again.

Debbie F.

29 de ago. de 2015

Jeremy was great to work with. Our buying process was quick and easy. Jeremy your the best! I will send anyone that is interested in buying a car to see Jeremy at Baytown Ford. Thanks again Jeremy !

Pilgrim

29 de ago. de 2015

Ray and Mario were great to work with! Friendly and knowlegable. A very satisfactory transaction!

Mr Cidney

28 de ago. de 2015

The sales consultant John Jacquet was very helpful. He did his very best with a difficult customer. I did not expect to buy a truck, however John did not pressure and made me feel comfortable.

ZRO

27 de ago. de 2015

Derek, and Stephanie treated me like a person, not a sale. I'm wholeheartedly satisfied and would recommend doing business with them.

G.w.

27 de ago. de 2015

I had a great experience with Baytown Ford today. I felt with Dustin Vaughn. They did an above average job finding a vehicle to meet my needs. I feel like the laid back nature here makes the car buying experience very pleasant. I would highly recommend this dealer to anyone looking for a ford.

Paul Herrera

25 de ago. de 2015

Raymond was very professional and helpful throughout the whole process.

Lily Doria

25 de ago. de 2015

My salesman, Mario Wilson, took care of me exceptionally, and provided amazing customer service.

Stevie

25 de ago. de 2015

Mario was is a great salesman and very helpful.he helped me choose the best vehicle that suits me.

Jeff

24 de ago. de 2015

great service from Brian Clay. wonderful buying experience! See him for any of your new/used cars or trucks!

Sudduth family

24 de ago. de 2015

Over the past two years we have bought two cars from William Phillips at Baytown Ford. He knows cars and took the time to find out exactly what we were looking for and was able to match us up to the car we liked. The price negotiations were painless and we drove home with our new cars home the same day. It was a good experience! Go by and see William today!

Carissa

24 de ago. de 2015

Ask for William he is the best! He will do the best he can to make his customers happy, he even went as far as buying my son a snack when he started to cry! He truly cares about his customers, you won't find a better man to help you purchase the vehicle of your dreams!

Juan alvarez

23 de ago. de 2015

excellent customer service! Dustin and Mario went above and beyond to get me in the vehicle I wanted. I would recommend them to anyone in the market for a new car or truck!

RosyMnz

23 de ago. de 2015

Thank you Brian Clay and Dustin Vaughn for all your great customer service we truly appreciate it!!!

Travis jackson

23 de ago. de 2015

Raymond knight was very helpful. Everyone was very helpful for me. The process was very quick and easy. Definitely will be coming here for every car I buy!

KB

23 de ago. de 2015

Brian Clay gave me excellent service and I would recommend him to anyone for their new car or truck needs!

Cindy pyron

22 de ago. de 2015

Wonderful experience!!! From John Jacquet he was very helpful and funny..

Maria negrete

22 de ago. de 2015

Mario Wilson was of so much help on my decision of purchasing

Judy sims

22 de ago. de 2015

Very friendly and mannerly folks. Quick and efficient. Dustin did a great job!

Shelby

21 de ago. de 2015

Dustin was very helpful!!!! He answered all the questions we had and very knowledgeable reguaring the set up of my vehicle!!

Robert

21 de ago. de 2015

A pleasure Dealing wit Ray Knight and staff. I will come back To Baytown Ford

Calvin R. Nichols, Jr.

21 de ago. de 2015

I just bought a Mustang GT from Baytown Ford! The buying process was smooth. No games or gimmicks! Bryan Clay will take care of you!

Fernanda Cepeda

21 de ago. de 2015

Couldn't have been any better... Excellent service!

Josh

20 de ago. de 2015

Our experience at Baytown Ford was great! Our salesman, Ray, was knowledgeable, respectful and never pushy.

Larry

20 de ago. de 2015

Great experience. The sales man, Ray knight was knowledgeable and good to talk with. I will be happy to purchase another vehicle at this dealership.

Kelsey

20 de ago. de 2015

Just purchased an F-150 from this location. Great service and such a helpful staff in every aspect of the buying process. I was Buying my first car and this can be a stressful process, Gelmer, Ray and Dwayne made it a great experience! Thanks guys!

Packer fan

20 de ago. de 2015

Awesome place, they got me into a new focus even though my credit is bad. Ray knight and Kenny triola treated me great and did all they could to get me into a new car.

P Smart

20 de ago. de 2015

We love Baytown ford, we bought many vehicles there in one year we had to trade in three vehicles I had to trade in my favorite dream car for a truck because we had to move and Kenny Triola and Ray Knight made the process very easy. They made it fun to work with and if you can't have fun at work, then you must not love your job. These two love their job it was a wonderful experience, our move was long and tedious and we had a month to do it and find the right truck to move to our home and farm equipment to Wyoming. The process was scary but finding the right truck in less than a month and having to trade in my favorite car it wasn't so bad. And someday I will come down there to get another Mustang. So keep watching Ray and Kenny because I'm coming down to get another Mustang!

Amber kilsby

20 de ago. de 2015

Mario Wilson helped me find my car, he was very easy to work with. He matched the price that we were wanting. No one tried to pull a fast one on us. I will be buying another car or truck from Baytown ford. Raymond knight was very very helpful also. Thank you Baytown Ford'

Michelle

19 de ago. de 2015

This guy helped my friend get into a car! He offers great customer service and is very patient. I would highly recommend him!

Bill

19 de ago. de 2015

I had a great experience with John Jacquet or "JJ" he worked well with me to drop the price to fix my budget perfectly... I will be buying my next car from him and will be sending family also.. If anyone is looking to buy a new vehicle I highly recommend asking for "JJ".. His humor and outgoing personality made the time past and my car buying experience truly great..

Vincent

19 de ago. de 2015

I Purchased A 2016 Ford Escape from Baytown Ford. Jeremy made sure I was well taken care of. Jeremy Riebel and Dewayne Lee. Both bent over backwards to get me into a new vehicle.They both stayed past working hours to make sure that i was satisfied with every detail. I am completely satisfied. Thank You very much.

John smith

19 de ago. de 2015

Very happy with the truck!! Thank you William your the best!! Go see William for the best deals!! He's Been there for 5 yrs and knows what he's doing!!

Honest Opinion

3 de ago. de 2015

I bought a truck from Johnny Luna which seemed to be a great salesman until we had issues with the truck. Then he could not answer any of the questions or provide us with any help. The service department was even worse. They told us we could drop off our truck to get in line and they could maybe get to it on Monday. I ended up going to a ford dealership near Fairmont parkway and they got our truck in the same day. I would not recommend this dealership for sales or service. Also beware of their maintenance agreements. They told us we could get the oil changed at any dealership. When I got my oil changed at a different location, they said I did not have a maintenance agreement. When I called Baytown Ford, they then told me it was only for the Baytown Dealership.

HR

25 de jun. de 2015

First off, I've been to this dealership maybe 4 or 5 times to look at vehicles. Only once someone came out to talk to me. I just stopped by to look at a couple of vehicles, keep in mind I'm willing to buy a new vehicle in the 30k range here soon, and I even looked at a couple of vehicles in the front of the building. There were 2 guys standing near by and both of them just looked at me and kept talking. Every other dealership in the Baytown area, they'll walk out to you and conversate with you, but not Baytown Ford. A family member has bought a vehicle from here before and we had to go in to ask to test drive. Some don't like when the salesman walk out to you, but that's what they're supposed to do. Only great thing was the inventory. It's massive! Who's going to sell it?

David Meredith

3 de dic. de 2014

My wife dropped of her car on a Saturday. Was told the problem was a seal put on backwards on Monday . Two days later with car still in the shop,..my wife was informed that it's a pump that went out. I called and vented my frustration about the service not allowing a loaner car knowing that it's a warranty issue on a 2014 Ford Fusion. Danny told us that he would get back with us about a loaner car. A day later,..no call back from Danny about the loaner car or status on the vehicle. Worst experience ever!!!!!

NotaBaytownFordcustomer

6 de ago. de 2014

I had been working with their internet sales staff regarding an advertised 2014 F 1-50. They seemed fairly nice on their communications and attention given to me during that part of the process. However, once I arrived at their facility, they switched my sales person for two other guys. After going through the numbers, I qualified for a Ford Mo Co loan but quoted me a ridiculous monthly payment. The sales people rotated and went back and forth between the finance guy and myself. Their final offer did not make financial sense. I recommend negotiating on total prices, know the fair value of your trade-in, and be aware of what kind of apr you qualify based on your credit scores and personal finances. Do the math people! These guys don't like to deal with well-informed customers!

Brady Burnett

9 de may. de 2014

Purchased a Brand New F-150. The Experience was great from the moment I was doing my research. I really recommend this dealership. The Staff was very friendly and I love my new truck. Thank you Baytown Ford I will definitely be back to do business with Baytown Ford!

Jake

18 de abr. de 2013

Ask for Amy or Dennis. I have bought 3 cars within the past 3 years. They do not play the credit game. Know your credit score before you go anywhere. I tested them here, and they were legit. Amy and Dennis will negotiate fairly if you dont get greedy and respect their perspective. Im very very very happy.

Daniel Fertitta

25 de ene. de 2013

Watch out! Charged double for part. Givin wrong part first go around. Payed cash had to wait 8 weeks for my money back. Please aviod for your own well being. Sincerely P.O.ed customer.

Stang Owner

28 de dic. de 2011

This was my first "New" Car buying experience and it was awesome! I am a female and they treated me fair and with due diligence. Loved my experience getting my New Mustang!!