badger7262

6 de ago. de 2015

I went to look at the 2016 maxima was explained all the bells on this thing and test drove it.I would put this car as super for a 4 door and if in the market get one.My story is i was driving a vette and had to go with a 370Z.My salesman Tyler was well informed on his products and easy to talk to.I had to have a spoiler and pin stripe installed at the dealership and he set everything up and followed up to make sure it was set.I got their they took the car in and 1 and half hour later it was done.I think this customer service is hard to beat. I walked around talking to other employees and everyone was friendly and acted like they had a purpose of taking care of the customer.I like to visit a dealership and see how they do their business.I gave them 5 stars because not one thing was wrong with the deal.I will give credit to the sales manager and GM Hector Lebron for their professionalism and what i saw the them doing.Yes the customer is watching everything that happens.I would have anyone i know give them a sale so great job!

Stacy

25 de jun. de 2015

Found vehicle online. Called and scheduled appointment for test drive. Was met by salesman who immediately knew who I was and what vehicle I came to see. Tyler Miller made sure I got the best price for vehicle and worked hard for me to get what I wanted as far as price of vehicle. Walked me thru process every step of the way. I was very impressed by how helpful and caring everyone was. From receptionist to salesman, sales manager and finance department. Absolutely the easiest and stress free car buying experience I have ever encountered. It was actually fun. Yes fun. As a female buyer I was treated with the upmost respect. I would highly recommend Baytown Nissan

34342

23 de abr. de 2015

(1/2) John is wonderful sales consultant. He has made my experienced Very quick and easy. John really listened and any answer all my questions. Marty was (2/2) also down to earth and very pleasant to deal with. Thank you and keep up the great work.Thank you So much Mr.Fied

someone who juat needs service as quickly as possi

6 de abr. de 2015

Got here early actually first and it's funny how most of the workers get here a bit late to start on service it opens at 7 and they take it later than that, like I woke up early to get this out the way now well behind schedule.

Sue Mitchell

11 de mar. de 2015

Yesica Perez has been a god send for me today, she has helped me so much to understand my navigation system. So very pleasant and understanding she needs a Big Raise!!! Thank you for your customer service!!

Mr and Mrs L. Petty

11 de feb. de 2015

It was Saturday morning 02-07-2015 when my wife and I had met with Emilio Cardenas who took our information of the work needed to be done. He was so polite and professional from the beginning to the end when we were ready to go. I hope to see him again on the next service appointment. What can I say about your service manager Scott Reed, well Nissan if you let this one get away you have lost a diamond in the rough. In my profession I learn to read people by watching their body language as well as their sincerity when they speak. While watching Mr. Reed interact with his employees in the shop area to the counter with the people needing service to their vehicles, it was a wonderful thing. He is professional, courteous, and should be recognized for his leadership because this is what people like to see at Nissan Dealerships. If you are a manager of any type at Nissan, Please take a moment to look around at your employees, watch and listen. This is why Nissan is one of the greatest in the car industry. Thanks a million!!! Mr. Reed and Mr. Cardenas.

URIAHS

10 de feb. de 2015

Thank You "JOHN FIELD" for my New Nissa Frontier. I am very Pleased with his work, I am glad he got my out of my old vehicle into 2015. I recommend John good salesman, Once again thhank you.

tamra1225

23 de ene. de 2015

Baytown Nissan has NO respect for women. Let me start by saying that my Juke literally died in their service driveway. After being insulted and lied to by the person at the service desk, my partner went and found the service manager who did his job and got us a loaner since my car had two major recalls. The lady at the service desk who later took care of us was nice. That being said, we decided that it was time to turn in the car for a new one. I started looking online at their inventory and was promptly emailed and called to start the process of buying the new car. I was already pre-approved by Nissan so we went back to Baytown to get a car. The salesman was extremely childish; he said that I was upside down on my car, could not get car unless I paid 8 thousand plus tax title and license for a total of almost 12 thousand dollars. He then proceeded to tell us to go to either Dodge or Ford, that he could not and would not help. We walked out of the dealership and contacted Clay Cooley Nissan from Austin (where I purchased my previous car) Clay Cooley Nissan called me back within 10 minutes and asked me what color I wanted in my Nissan Altima LS. We drove to Austin, turned in my Juke for 4,600.00 more than Baytown initially offered. Baytown has NOT honored their pledge to give 500.00 Best Buy gift card if they cannot meet or beat the deal. The sales manager said to bring the deal and show the paperwork which we did, they still refuse to stand by their pledge. I hate that I even have to give them one star. I will NEVER recommend or will NEVER take my Altima for my 24 months of free oil changes to them.

Sandra Akridge

10 de ene. de 2015

mrs. perez was very knowledgable about the problem i was haveing and was very pleased with her. gave the information that i needed that the car sales person did'nt informe me of. i will come back and buy again.

Yesica Perez

26 de nov. de 2014

I am very happy with the Customer service at Baytown Nissan everyone is very helpful, Miss Yesica Perez is wonderful I would recomend anyone to go to baytown nissan.

Doyle Hargrave

18 de nov. de 2014

Buying My Nissan Altima with Gerardo Gomez at Baytown Nissan was pleasant.

Ruben Moreno

18 de nov. de 2014

Mr Preciado was excellent, provided all information asked and provided a very good service.

rmorristki

4 de sep. de 2014

He done a great job and he made sure we were totally satisfied before we left. over all John was GREAT and shows he care

lfrancis29

27 de ago. de 2014

John Fields is a wonderful salesman. He always makes us feel welcome and always makes sure we're taken care of. I definitely recommend him.

Dmarie1995

14 de ago. de 2014

i was greeted as soon as I walked in . I was set up with the sales guy drew who was great ! He spent all day trying to get me into the car I wanted . After spending most of the day there I left with a 2015 nissan Versa . Couldnt be more happier . Thanks again !

Jose

8 de ago. de 2014

John is verry helpful ti helpful me find a perfect altima he is verry proffessional and alway handel and answer All my question i hace thank u me Field

mr.Matthews

8 de ago. de 2014

I WOULD LIKE TO THANK BAYTOWN NISSAN/JOHN FIELD FOR HIS WONDERFUL CUSTOMER SERVICE AND For my NEW NISSAN PATHFINDER . HE ALSO HELP ME MATTHEW SET UP MY BLUETOOTH AND ETC MR. MATTHEWS

Jay Baby

25 de jul. de 2014

Mr. Fields was so wonderful with my new car and it was so wonderful in how he treated me thank you for not treating me like a number and for not trying to sale me something that I didn't want and for going out of your way with very,excellent and wonderful coustomer service skills and for your time,

J. B. Harold

25 de jul. de 2014

I truly thank john fields for all his hard work time and patience for helping me with my new car, He really know his stuff and not like other dealership that treat you like and account number or just a number period. He (John Fields) really took his time no matter how long it took, he truly went above and beyond his job title and where he truly help me through this new car experience. Thanks again Mr. Fields

James Harrell

25 de jul. de 2014

I just wanted to thank you Mr. Field for helping me and my wife Find a great car for my need... He would go any extra mile to make i am driving one home. He is very honest and know his product. I would recommend Mr. Field and Baytown Nissan to my families and friends. Thank you Mr. Field... Great Job.

Charles

24 de jul. de 2014

I'm going to preface this with the fact that i'm a VERY difficult consumer to deal with when it comes to purchasing cars. Baytown nissan was spot on through the entire process of buying my truck. They gave me a great deal, and absolutely have gone well above and beyond what could be expected of customer service from a car dealership. When I picked up my truck, it had been door ding from being offloaded from the delivery truck. not only are they fixing it, they're bringing me a rental car to my office as to not inconvenience me while they do the repair. Tyler and Justin are fantastic. Don't hesitate to purchase a car from these guys. They did everything right, and they didn't try to screw me like other nissan dealerships in the area.

voss88

21 de jul. de 2014

Wonderful customer service, definitely takes care of his customers & puts your needs first. I am a single mother & he understood exactly what I needed. Thankful that John Field is part of the Baytown Nissan Team.

MR. DUNKEN

18 de jul. de 2014

Would like to thank Mr. John For my new Nissan pathfinder Thank u mr field for helping thanking for your demarcation and helping me set up my car and apps

Shaina88

10 de jul. de 2014

Very good customer service. I was impressed my his knowledge & he helped me pick the car that I wanted & will keep. I love the Altima & it was fairly priced.

Jahal destin

7 de jul. de 2014

Good person help me get a car without having me waiting Allday for paper work to go threw, made sure he was giving me a good deal on my vehicle also

jayb2014

25 de jun. de 2014

John Fields was so very wonderful in how he sales cars. He has very good people skills and answered all the questions and concerns I had and he did a job well done and I will be coming back to him in the near future with my business and refer friends and family to him. Thanks again for every thing Mr. J. Fields

Lizbeth

20 de jun. de 2014

I'd like to say that the Baytown Nissan Dealership has an adequate and excellent customer service. Not only was I impressed by the way the facility is built, but by the comfort it brings to the customer. I literally felt like I was at home. They have drinks and free wireless internet. What more can you ask for while your car is being treated? I'm telling you, the quality of this facility is simply amazing. I have not doubts about coming here to get a simple oil change. It is always my first option.

Patrick

20 de jun. de 2014

Today I bought a 2013 Rogue from Cymanthia. Her customer service was superb.

James

20 de jun. de 2014

I bought car from Baytown Nissan back in 2007 and this is the only place I get car serviced at. They are super friendly, take care of you pretty quick too. This dealership also runs frequent promotions and gives out coupons!

Ronald

20 de jun. de 2014

I've been getting my car serviced here for years. Its fast and friendly. I live here locally in Baytown so its easy to get to but even if it was far away I still think I'd come here.

Loretta

20 de jun. de 2014

I bought a car from Ronnie and I even refer my friends to this dealership! And they bought cars too! Staff is very pleasant and friendly. I also get my car serviced here.

Romeo2015

20 de jun. de 2014

I would like to thank mr. John field from selling me a Nissanmax. Mr. Field is so wonderful from setting up my Bluetooth and etc wonderful customer service etc

melisjra

17 de jun. de 2014

John was knowledgable, courteous, above reproach, and quick. He found the perfect fit for my family in a Rogue. The price was under kbb and financing was easy. Take it from me...John at Baytown Nissan iS the man!

precious.campbell

12 de jun. de 2014

John Field thank you for putting me in 2011 Mazda 3 I love my car. Every car you put me in I love, Once again Thank you.

potential buyer

31 de may. de 2014

this establishment is not customer oriented nor do they honor a binding contract. I left my vehicle overnight and brought home the car i was thinking on buying. I came back the next day to find my vehicle inoperable. they refused to fix my vehicle and threatened me by saying call the police, your lawyer whom ever you want we are not going to fix your vevhicle, get this off of my property I have other customers and your vehicle is in the way.

Sandra

29 de may. de 2014

I was greeted by a salesman upon my arrival, in hopes of purchasing a new Altima. I was very happy with the customer service I received up until "Bryce" got involved. I was 100% ready to buy, but will be taking my business elsewhere. Extremely unprofessional, and rude.

davidjuneau

19 de abr. de 2014

I just purchased a new vehicle 2 weeks ago. I still have a chip on the paint on the side door that they will no fix. I have contacted them 3 times. I went yesterday to pick up my plates and talked to the Used car manager, due to everyone in a meeting again.... He told me that they will probably not fix the vehicle since I gave them a poor rating and I the customer costed him $2000 for the rating. The dealership costed him money, not me....

David Juneau

18 de abr. de 2014

I just bought a new vehicle and looked the vehicle over before I left out with it. There was a paint chip on the drivers side back door that was noticeable. I made several calls and finally a Mr. Reed called me back and said they would make it right and fix it. A week later no calls again. I went today and picked up the new plates and the Salesman told me that since I did not give them a good rating and I costed them money and since I gave them a poor rating, he doubted that my issue would ever be fixed. What kind of customer service is this???? These people only want to sell you a vehicle and for you to go away....

Howard Green

15 de abr. de 2014

Went into Baytown Nissan in the last 15 days and have been a previous customer. Needless to say I will be looking for a new Dealer to work with. Very unprofessional Management. Brice was rude and unprofessional. Never would I consider going to purchase a 3rd car from them. New owner and very rude.

David lopez... and tyler miller

12 de abr. de 2014

I purchase 3 new cars and 1 used. Excellent service got a problem go to David Lopez.refer people and get $100 referralwould recommend. Had no problems with anybody out there need something done they have done it when my car would go into service they didn't have the part they would take it off another car.the used car that was purchased recently the sales person that we had kind of slow so I got a hold of the Mike Y. he got back on my cell person an deal done. The other Mike and finance is awesome he takes care of his people and he's raised david Lopez. People of a time use on her awesome and they take care of their people and get the job done.

jmtom

11 de abr. de 2014

I was not impressed by the rude management style that we encountered. I was there about 8 months ago and was treated very well and it seemed like a very professional establishment. Not so anymore. I would rather drive another 30 minutes to an hour to another dealership that would respect me as a customer and a potential buyer.

Cynthia

8 de abr. de 2014

I love my new Rogue and was satisfied the day I drove away. Then the bottom fell out...I did an honest opinion survey of my salesman who was not satisfactory to me. Phone calls and emails persisted to the point of annoyance. Annoying but ok. Now the dealership owes me $310. and only wants to refund me approximately $230. I have gone to baytown Nissan, called, and emailed. I never received return phone calls or emails to remedy this. In person I was given a song and dance. Obviously after a successful sale or lease attitudes change. My recommendation is drive a little farther to get your new Nissan.

rncalhoun

4 de abr. de 2014

I went to Baytown Nissan to buy a new car with trade-in. John Fiels was so helpful and very informative on helping me purchase a new car. John was knowledgeable about purchasing a new car and he guide me in the right direction. He put me in a 2013 nisaan that I love. Thank you John Field,

Bougblas

29 de mar. de 2014

I was truly happy the way Mr. Fields carried him self, how wonderful he was when I had so many questions and concern of buying a new car a 2014 nissian versa. This truly has been a wonderful experience for me and I truly will tell all my friends, family, church members, and my co-workers of Mr. John Fields in how was a very big help and a wonderful sales person expressly with out all the stress and worries.

Kevinaugh

29 de mar. de 2014

The salesperson, Tyler, was very helpful by answering every question I had and really working hard to find me financing. He put me in the vehicle I wanted not just any vehicle that have been better for me to finance. The facility was great and very clean and friendly. I would recommend them to anyone.

Lenzy

22 de mar. de 2014

Very good salesman and wonderful customer service. Good salesman to Help you out with your needs.I really love my car thanks cliff for the help.

rickboeker

6 de feb. de 2014

I stopped by the dealership just to look at a few car option - I was driving a rental car following an accident (my Hyundai Veloster was totaled after being rear-ended at a high rate of speed) - I just wanted to look at comparable replacement vehicles.A friend recommended John Field at Baytown Nissan - when I stopped by, a sales person greeted me instantly. i asked for Mr. Field and with no prior warning or scheduled appointment, I was pleasantly surprised that he was able to drop everything and made me feel like I was his only priority for the day.I test drove a Juke and an hour later was negotiating price - I ended up buying the showroom display vehicle! What started as a test drive and brief conversation ended up monopolizing Mr. Field's day as he helped secure and negotiate the best deal for me! Once the sale was complete, he spent another hour with me making sure i knew how to work all the features of the vehicle!

keinodrichards

3 de feb. de 2014

Customer friendly.. helped me with bad credit, no money down and very professional..accommodated to my needs.. gave me plenty money for my 2000 honda accord

angelareason

12 de ene. de 2014

Mrs. Donut and the overall staff presented themselves superbly and this dealership will be a forever choice and recommendation to others. I appreciate them all.

lopezace81

31 de dic. de 2013

Jason was professional and very pleasant. Made my wife and I feel like family. We arrived through an online advertising. At the time we were already in a vehicle garnered through another Nissan dealer, but have not yet finalized all payments. My wife noticed a much better deal with them. In short, the general manager agreed to acquire the vehicle we had and send it back to the original dealer with no problems. Jason promptly helped us through the process painlessly and helped us attain all knowledge of the car before setting us on our way. I would recommend this dealer to anyone looking for a Nissan in the Houston area. We will be coming back for any other inquiries in the future and sharing our experience with all friends and relatives.

MartinFisher

31 de dic. de 2013

Jason was professional, pleasant, and even though he works for Nissan, was an arbiter for our position. He helped us attain a fair deal for our trade in and eventual purchase.I would recommend this dealer to anyone looking for a Nissan in the Houston area.We will definitely come back in the future.

Sparklea06

17 de dic. de 2013

Overall my experience with Nissan was excellent! My Salesman, Terry Massey was great.He offered great service as soon as we arrived. I told him exactly what I wanted and he made the deal happen. I walked away with a brand new 2013 Altima. The staff was very friendly as well and offered great service in all departments.

candis17

14 de dic. de 2013

Clifford Gilliam and his team at Baytown Nissian are the best. Deon went above and beyond to make sure that I was satisfied. I would recommend anyone I know shopping for a vehicle to Deon and his team at Baytown Nissian. Great job!!!!

AJCHAPPLE

1 de dic. de 2013

Overall great experience ! John provided excellent customer service and communications all along the way of the purchase of my new Nissan Altima. John demonstrated high degree of integrity and professionalism. Will definitely come back to Baytown Nissan in the future and recommend to my friends and family and colleagues.

oldbill73

25 de nov. de 2013

I hated shopping for car but went into Baytown Nissan on advice of friend and met Terry Massey. Right off the bat he made me feel at ease showing me what I wanted not what he wanted. I hope to get my financing straight so I can buy but anyone interested in buying should give Terry at call I think you will be happy

Fireman306

25 de nov. de 2013

Very friendly staff. The day I picked up my sentra it had a tail light out and they jumped on it and fixed with hardly no wait at all. Very pleased over all with the service and help.

ericabarksdale

25 de nov. de 2013

My experience at Baytown Nissan was the best car buying experience I had ever had. My salesman John Fields went over and beyond to get me in my new 2014 Altima. The whole staff at Baytown Nissan are really friendly and helpful. Happy Customer

brownjay15

23 de nov. de 2013

My experience with Mr. John Fields was so wonderful. He answered all my questions and concerns that I had with the puraches of a new 2013 versa. Wow the experience I had at bay town nissian no other dealership could compare the experience I had. Nissian will for ever have my business Baytown Nissian that is.

tx_ben2013

23 de nov. de 2013

I would like to thankBaytown Nissian/ John Fields THE CUSTOMER SERVICE WAS SO WONDERFUL MR. FIELD REALLY HELP ME OUT ANDWORK REALLY HARD TO GET ME APPROVED

memckeand

23 de nov. de 2013

I am very pleased with Baytown Nissan sales personnel especially John Fields , he goes above and beyond to make sure you are getting exactly what you need from beginning to the and in the process of purchasing a vehicle . John is an exceptional sales rep and all around person.

rncalhoun1

22 de nov. de 2013

John is an outstanding salesman and he was very knowable, helpful, and patient. I would recommend my family and friends to John. I was glad I chose Baytown Nissan Dealership.

JMBrown

29 de may. de 2013

Not happy at all. They could not find a lender and I told the man "Mike" I could return the vehicle but instead they filed a claim against me and had the vehicle repoed. I've emailed him and texted him and still no reply. That is not how u do business.

gavinflick

9 de ene. de 2013

I have had nothing but awful service going to baytown nissan over the years.First,when my nissan maxima was still under warranty,and after as well.The shock of my life was after giving them almost $300 for a tune-up,(plugs was about it)the service engine light came on 3 months later,code says needing new coil wires.They wanted right at$2500 to do a"major"tune-up.I got the plugs,coils,completely done at independent garage for almost $1000.The only reason I go back to them at all is to get OEM parts that I may need.Like today,I called to get quote on part I needed,and no one answered the phone even though let it ring over 3 minutes each time.While Im waiting for someone to pick up the phone,Im reading tons of reviews,all the same issue Im having"no one to responds,waiting for response,just total lack of professionalship from top to bottom.I've bought 3 new Nissans in a span of13 years and none from the baytown dealership even though I live here.Would not recommend this dealership to anyone for anything.Avoid at all cost.

catdolan

16 de dic. de 2012

To the Owner of Baytown Nissan, What a difference one and a half (1 ) years and a new (unprofessional) management team makes. After the great experience I had after the purchase of my last vehicle at your dealership in 2011, my experience this time was a shock in dealing with a rude and very unprofessional group of upper management. I will be more than happy to sit down with you and explain what exactly your group of mis-managers did to make my experience at your dealership such an unpleasant one. The most egregious act was while my wife and I were walking back toward our vehicle to leave, I looked over my shoulder to see all of your Baytown Nissan management employees in the corner office looking out at us laughing and smirking. I will share this experience with as many people as I can, so no one has to go through this type of ordeal to purchase a vehicle. Thanks to the staff Baker Nissan, the day was saved. My wife and I purchased the new Murano we desired and left knowing not all Nissan dealerships are as unprofessional as the current team at BAYTOWN NISSAN. Disappointed, Brett Dolan