Renee Yates

28 de ago. de 2016

I went into Nissan service center with 6 concerns about my 2009 Nissan versa. The worker took my husband and I outside to explain to us that it would be best if we discuss our concerns with our car with him before he takes our car inside the service center, because each one of our concerns on the list would cost us 99.99 to check. after looking over our concerns he took all things off the list that would cost money and said he would charge only 99.99 for the exam of the car. the next day he gave us a bill for 200.00 instead of the 99.99 he said it would cost and denied ever saying he told us any of this. Don't take your car to Nissan. I own three Nissan's at this time I recently purchased a 2016 Rouge, I will not purchase or lease another Nissan. They are liars and thieves.

Stacey Calloway

14 de ago. de 2016

James in the service department and Brandon were absolutely amazing. I was made to feel as a valued customer. Thank you.

Jake Skrzynski

11 de ago. de 2016

Bedford Nissan gave me great customer service when i needed multiple repairs on nissan rogue. James in the Service Department was quick to help me and get me taken care of. I recommend them to anyone!

Mike

4 de ago. de 2016

Went online to buy my Altima. Searched several dealers and liked what i saw at Bedford. Overall good experience would say give them a shot. Only issue i had and felt is was bogus my car did not come with a full tank of gas. Didn't realize it till i came home. Also was told they were going to follow up with maintenance promotions but haven't seen ir heard anything. Its only been 2 weeks but i love my car.

Rhonda Fawcett

29 de jul. de 2016

Rhe guy's are great I will recommend them to my friends and family anytime

Jasmine

25 de jul. de 2016

Went there for a specific car which they did not have. Kept showing me numerous without the features I asked for. Tried to get me to buy a car with no warranty. Finally I escaped them and got to leave. Amber (Sales Associate) emailed me every single day about a car. Tried to get me to buy the 2016 Maxima, which was $15 more than I wanted to spend. I don't know what their deal is over there. They could be so much better if they were't just trying to SELL a car for themselves. They don't care about what you get or what you want, they just try to make a sale which isn't a good experience.

rlove380

23 de jul. de 2016

Very good service. I'd recommend this service department and dealership to anyone

CHuck

29 de abr. de 2016

very helpful--sales person kept checking backing back every few days to see if I had found anything

GalenK

8 de abr. de 2016

I recently purchased a used 2015 Frontier from a local dealer that I trust unconditionally. After about a week I noticed an issue with the light controls. I got the remainder of the factory warranty with the truck and my dealer could not perform warranty service. The Service Manager there recommended Bedford Nissan for the service and he was absolutely on target. I am 57 years old and have NEVER experienced customer service at this level. The entire service staff is laser-focused on customer service and satisfaction. It's a 45 minute drive past several other Nissan dealers to get there and they will be my first, last and only choice for service and repairs from now on. Five + stars. I recommend them without reservation

Jim Storer

7 de ene. de 2016

Went in to buy a car with specific features, dealer did not have in stock and attempted to convince us to buy another model at a higher price. Although we attempted to leave, but were always dragged into more discussion. Eventually we left without buying a car. We will never use this dealership again.

John Doe

7 de ene. de 2016

Dealer does not disclose agreement/legal information to customers and does not honor advertised prices or meet other dealers competitive prices claiming that customers don't understand the business. The negotiation process is long and exhausting, a practice used to force the customer to buy without getting the best price. After sale customer service is bad and none courteous. Repeat customers are treat just as bad and without any consideration for their loyalty. All in all a bad experience and a bad dealership.

brownsgirl26

13 de oct. de 2015

went to this dealer twice. explained both times that I was shopping around (back and forth between different versions of the altima and accord and of course they had both). I went alone the second time, stated 5 times that a deal wasn't going to be made and still tried to nonstop push me into buying a car without giving me details on interest rates and trade in value for my car. it was like a broken record the way i had to keep explaining that i wasnt buying today and nothing will change my mind. also tried to argue with me over my opinion of leasing a vehicle. they took my keys to look up mileage and VIN so I felt trapped sitting there. terrible experience. I do my research on cars and was not backing down on not making a huge decision right then and there on something I'll be paying for the next 5 years.

J

11 de ago. de 2015

Have been thinking about possibly trading in a vehicle and have been casually looking. Had been corresponding back and forth through email and was quoted one price but of course at the dealership, another price was given. Was given quotes on a vehicle that I did not pick out from their inventory. Questioned them about about MSRP, invoice, residual value, and TMV to which they did not answer my questions but instead proceeded to tell me how long I had been looking for a car (with a cocky attitude) which quite frankly has nothing to do with them! Kept reiterating how they don't operate like other dealers and are upfront which is not the first time they have stated this to me. If you keep repeating this, then obviously, you are trying to prove to YOURSELF that your dealership is AUTHENTIC and in the business of giving people the best price, NOT!!

esk5555

23 de jul. de 2015

Rick was very helpful in all aspects of my car buying experience. There were no higher pressure sales unlike other dealerships I went to. He really helped me decide between buying and leasing a car and what was best for my situation. Will definitely go back when I need another car.

premierapt

22 de jun. de 2015

Amber was our sales person and was wonderful, Assisted us thru all the procedures including explaining the workings of the Altima, and her concern when we thought there was a problem the next day. We are first time Nissan customers and were very pleased with all the services.

Adam543

19 de jun. de 2015

Carrie really made buying a smooth process.. knows her stuff and let us choose the car we wanted. First time my wife has bought a car from a dealership, and it was a first rate experience.

KarlV

16 de abr. de 2015

My wife and I had walked in to Bedford Nissan and were immediately greeted by Daniel. We were there to see a used Subaru that they had on their lot...but because we showed up unannounced, it was burried under a pile of snow. No worries, Daniel gladly put on his coat and got the snow shovel. After about 15 minutes, he had the car ready, warmed up, and read for test drive. The rest of the day was easy. Daniel and the team were extremely fair, fun to work with, and ethical!!! I already hate buying cars because of salesmen, but the staff at Bedford made the whole process worthwhile. GREAT FOLKS!

gandyw

30 de mar. de 2015

My experience was great. This is my first time leasing a car. Greg White did an awesome job finding a car that fit my lifestyle and financial plan. His honesty, personal interaction, and consistency was greatly appreciated. He made it personal. That is highly valued.

Customer

15 de mar. de 2015

We love the car, but were very dissatisfied with the customer service experience. Dealership didn't explain the rebate process, there were unexpected price changes when we were presented with the buyer's order, and they refused the honor the agreed upon purchase price when we went back to make the payment and drive the car home. I wouldn't trade the car, but I will not buy from this dealer again.

S. Davis

1 de mar. de 2015

I just leased a new 2015 Nissan Altima. Everyone in the facility from the moment I walked in to the moment I walked out was so very helpful and polite. They are so professional and have great customer service. Of course you expect them to be polite and professional because they're trying to sell you a car, but it was more than that. I felt that we were more on a personal level and that they really cared. I would highly recommend Bedford Nissan to any and everyone!

user3521

3 de dic. de 2014

Jim Piasecki listend to my service request. He was courteous and professional. While seated in the waiting area I observed him talking with the other customers about their service. He is very people oriented and very attentive to their needs. As I stated on my evaluation when I bought my 2013 Nissan Sentra, I am very happy with the dealership. Rev Ed SchwetPS Jim should get a raise and promotion. :-)

Jennifer A.

21 de oct. de 2014

It was 5 stars all around. There was no playing games- just sincere interest in what I was looking for and and the best deal I got all day after hitting several dealers!

N. Bauer

13 de oct. de 2014

John Beal was very friendly and easy to talk to. I felt great buying my new car, it's very fun to drive!

AlanPearlman

8 de oct. de 2014

Carl was everything you could ask for in a salesperson! He was knowledgeable, friendly, and genuinely concerned that we had a positive experience at Bedford Nissan. We visited quite a few other dealers before coming to Bedford Nissan and knew what we were looking for. Carl made the car buying process as painless as possible. We got a fair price and he spent just the right amount of time going over all the features of the vehicle when we picked it up. We will definitely recommend Carl to our family and friends!

Kelley

8 de oct. de 2014

Dan is not only knowledgeable but extremely helpful. There was no playing games- just sincere interest in what I was looking for and and the best deal I got all day after hitting several dealers!

lordoweyn

28 de ago. de 2014

Awesome. No pressure, very patient and thorough when answering questions. I felt like somebody.

darrelldarrel

5 de ago. de 2014

Great overall experience...Dan was very helpful in selecting the right vehicle for me. He didn't pressure me at any time and helped work within my budget. He has continued making sure I am happy with my car and checked to see if I have had any issues. It was a refreshing change from past experiences, and I would recommend him to anybody in the market for a vehicle.

Amanda

1 de ago. de 2014

Carl was everything you could ask for in a salesperson! He was knowledgeable, friendly, and genuinely concerned that we had a positive experience at Bedford Nissan. We visited quite a few other dealers before coming to Bedford Nissan and knew what we were looking for. Carl made the car buying process as painless as possible. We got a fair price and he spent just the right amount of time going over all the features of the vehicle when we picked it up. We will definitely recommend Carl to our family and friends!

Jennifer O

31 de jul. de 2014

Dan was recommended to me by a friend and I plan to pass his name along to everyone I know that is interested in purchasing a car. He was very helpful, knowledgeable, and easy to get along with. He was easy to get in contact with during the initial phases of my purchase and continues to be of assistance whenever any questions or issues arise. Dan was a pleasure to work with and I plan to be a client of his for a long time to come!

Dr. Rose

24 de jun. de 2014

Less than a month ago, I bought a new car from Bedford Nissan. In less than 3 weeks, I had a blow out in my right rear wheel. I was really not happy with the situation - brand new car, did I get bad tires initially? When I called the dealership, they said they would fix it at no charge and it was simply a benefit of buying a car through them. That made me a lifelong customer.

2ndnissan

9 de may. de 2014

Our second car from this dealer. I went in knowing what car and colour I wanted, in which they didn't and made a good option not having to ship one from somewhere else. Buying process was so fast I never got shown how to use my car! Didn't need it though.

jdomb

22 de abr. de 2014

great to deal with and leased a car from them. Would recommend to others

Henry Geary

11 de abr. de 2014

Was a very good experience, everyone was very helpful and I love my new car! I will definitely be back for all my service.

t9234234ss

19 de mar. de 2014

The service was very pleasant and friendly. My only complaint was that I had to wait a while for the test drive because a tire was being replaced. But I would rather wait the extra time than have a vehicle that was not fit for driving. All in all I was very satisfied with my visit.

Ben

14 de feb. de 2014

These guys are very shady. They quoted me a price and even emailed me a signed buyers order. But, then they decided they wanted more money for the car and they used tactics like "oh we just sold it" which they had not and "this price is only good if you finance through us." They quoted an interest rate that was competitive so I agreed. The next day they told me the rate would have to be higher. When I pushed them for an answer they just said the lender needed a higher interest rate.. These guys are very unethical and unprofessional.

austin20

13 de feb. de 2014

These guys quoted one price and even sent a signed buyer order.. But then they did not want to sell it for that price.. They first told me it I would have to finance through them for the quoted price... I ask for their rate and it was competitve so I agreed. The next day they called me back and said the rate would have to be higher. When I pushed them for a reason they claimed the lender change their rate... I agreed to the slightly higher interest rate and then they told me the car was sold.. Later I was told the car was not sold but they just did not want to sell the car for the agreed price. because they could get more for it selling it to someone else.

John Davidson

25 de oct. de 2013

I recently purchased a new Altima at Bedford Nissan. My sales consultant was Carrie Greenberg and she did a great job. She was very nice and non confrontational unilke others in the industry. They were very busy when I was there, but I felt like I came to the right place. The entire transaction went smoothly and I am very happy with my experience. Nice job Bedford Nissan.

Midnight rider

29 de sep. de 2013

Not a welcoming atmosphere, nobody there bothered to say hello until I approached the front desk. I worked with the online sales rep, Jason who was in between sales with another potential buyer. I had to sit in the lounge of the showroom while my information and questions were shouted across the way. Very pushy in the sales process and this is why you need your game face on and guard up. What saved them from my total disappointment was after I rejected multiple unrealistic offers, they went to battle for me to get terms I agreed upon.

Customer

28 de ago. de 2013

Leased a vehicle even though we knew it was to small for our family which we take responsibility for. However after 18 months we waited to call in and talk about trading in the lease early and get into a larger vehicle. Spoke with 2 different sales reps (1 of them sold us our car) and shared all of our information explaining our situation. After 2 months we never received a call back. They don't care! Save the hassle and either go to different Nissan Dealer or chose Toyota or other nearby dealer. I won't get into the overrated quality of the vehicles.

Sona

19 de ago. de 2013

I absolutely love love love my Maxima. I spent a half the day on Saturday at Bedford Nissan looking at both the Maxima and the Altima. I initially went in looking for an Altima, but after looking at both side by side and driving both, the Maxima had more of the room we were looking for. We carpool to work and and the extra legroom will be appreciated. Our salesman encouraged me to look at both and I'm glad we did. I thought it would be out of our pricerange, but it turned out to be right at the top of what we could afford. The dealership itself was smaller than others I've been to (at least the buildng was), but they made up for it with a lot of inventory, and good service. Our trade in was not in good shape and they offered more than I thought we could get for it, so that was a plus, too. I'm thrilled with the whole experience.

Shopper-plus

9 de ago. de 2013

So I was talking to Jason the online rep a week earlier quoted me on a price for a used car after doing some research saw car was selling cheaper elsewhere called me back right before I was going to purchase other vehicle and told me he will match the price! I agreed (they had it in white, the color I wanted- other car i saw was in black)paid the deposit they ran my credit. When I called to get an update he said "I just sent the car to get rechecked cause you spending so much money" mind you when I spoke to him the previous week he told me the car was mechanically excellent that the manger Steve was driving car for a few months and the only thing wrong was a minor scratch on bumper and some leather wear. So I get a call about an hour later and he is telling me "it's a good thing we checked cause transmission is slipping" he said he can't sell me the car and refunded my money without asking! Don't have any car Now! But thank G-d, I believe everything happens for a reason!!

albertalec

7 de ago. de 2013

They made it super easy for me to make an informed decision on the right car for me. They were upfront with all pricing information and were understanding to my financial situation. I went with the 2012 Altima based on cost and features available and I am thrilled with the car and the dealership. I will recommend this dealership to my own mother.

mitchellward

7 de ago. de 2013

It was a phenomenal experience on purchasing my vehicle this month. The staff was very sharp, knowledgeable, courteous, and compassionate when it came to me. I love the fact that they provided me with upfront information, made it hassle free, and allowed me to make a good decision on purchasing my 2012 Nissan Altima. I would recommend my peers to do business with them because I know they will provide quality top notch customer service.

Adam

25 de jul. de 2013

I visited a few dealerships before I came to Bedford Nissan and the experience there really stood out apart from the others. John Beal assisted me through my purchase and was very professional, compromising, and helpful. I didn't intend to purchase a car during that visit but found myself really wanting to commit to this dealership and to the car I purchased.

MeghanYesenia

29 de jun. de 2013

I had bought Nissans before, but never here. The dealership building was pretty small, but they had plenty of cars to choose from. I couldnt be happier with the deal I got on the new Armada at Bedford Nissan. It must have been sitting on the lot for a while, because they really almost gave it away!

Angrybuyer

10 de jun. de 2013

The worst experience I had ever(every 2 years/3 cars in the family) the seller hurry to sell .No patience and in bad mood after we asked to see the third car.After we have decided on a car was worse.(He made the sale) I do not recommend anyone to buy a car from them.

happynissanowner

25 de may. de 2013

Recently purchased a car from them. Sales associates were very friendly and helpful. All my questions were answered, and I was greeted from the moment I stepped out of the car. Two thumbs up!

Earnest C.

22 de may. de 2013

I'm extremely happy with my purchase. I bought a 2 year old Pathfinder Tuesday and it is fantastic. The salesman knew exactly what I needed after talking for a few minutes and knew the perfect vehicle for me. I wasn't quite sure which model I wanted to look at, so he showed me two and the Pathfinder was it. It took a few hrs find the right car, get financed, but that was ok. I thought it would take longer. I will definitely recommend Bedford Nissan.

marcosstore1195

2 de may. de 2013

I was looking for an Altima for a long time and just not pulling the trigger. I saw on MSN.com that Nissan had lowered the prices on some models . That was all the motivation I needed to go ahead and buy. I had been to Bedford Nissan before and went back this morning. It took about 3 hours, but I am now the owner of a 2013 Altima! They were helpful without being pushy, the financing department was more than fair, we got a great rate on our loan, and I couldn't be happier.

AnneC

2 de may. de 2013

John Beal helped my wife and I buy our new Versa on Thursday. I was drawn to this dealership because of their prices initially, and happy with the whole transaction process. John knew what he was talking about and was able to help us decide what options were crucial and what we could live without based on cost and our budget. I also feel like we got a more than fair offer on the car we traded in. The showroom is smaller, but the price was definitely right for us. I don't have anything to say about the service department yet, but I will be back for my oil changes and maintenance on this car.

Bedford= eh?

30 de abr. de 2013

Are their prices good? Yes. Better than anywhere else. Are their trades in allowances good? Absolutely. Is there customer service good? Noooooo way. By far the worst experience I've ever had with a car dealership AND still purchased a vehicle. In my humble opinion they price their cars at such a quick turnaround that they get a huge influx of people and just simply don't have time for YOU. You get what you get though. The used cars are all filthy. And I do mean ALL. Looks like they had a 10 year old run through the inside with a can of WD40 and go willy nilly and spray everything. That's ok if you know that going into it and realize your going to spend a couple hundred bucks getting your car properly detailed, or you're going to spend a few hours cleaning it yourself. I looked at an Altima that was only a year old, but you couldn't have guessed that. The previous owner was obviously a cake face and had makeup buried into all of the cracks of the leather. Straight naaaasty. (and yes they said they had it detailed). Will it come out? yes, with a little time and elbow grease it could be restored to it's original glory. BUt I found myself looking for latex gloves to adorn in order to test drive it. It's the little details that make the car buying experience. . . better than the yuck it is, and Bedford Nissan doesn't pay attention to a single one of them. I'm certain they buy cars at the auction, hose it off, douse the inside with cheap detailing goo, call it a professional detail and slap a sticker on it. Again, the bottom line is this. . . the bottom line. The vehicle was priced right. Way right. It was filthy and took 4 hours to clean up, but what I found was that most, if not all of the blemishes that were on the car were superficial. To sum it all up, you'll get a great deal on a filthy car that needs some TLC.

ray

24 de abr. de 2013

John Beal helped me get a brand new Versa for a great price. Not to mention he was very friendly and professional. I know I'll definitely be coming back to him for future purchases. I was really impressed with the whole process at Bedford Nissan.

Anna827

21 de abr. de 2013

John Beal was incredibly helpful in getting my a new Versa. Being a young female, I was expecting to have salesmen trying to take advantage of that. Not John, he was great with explaining everything and working with me to help get me the price I was willing to pay. He was also great with calling me after my purchase to make sure I was satisfied.

depuis

8 de abr. de 2013

I really want to thank John Beal for the great overall experience. I went in with my guard up being a single woman. I've had bad experiences with dealerships in the past. There wasn't even one second where I felt like they were taking advantage of me. It was really nice. I also love my new Sentra! Thanks Bedford Nissan.

Dr. G.

8 de abr. de 2013

I had a great experience. Mike Schrader was my salesman and made me feel like I was the most important person in the building. Truly a great experience. I will tell all my friends.

michaelsmt

22 de mar. de 2013

When we got to Bedford Nissan, we gave our budget, requirements, and opinions to Dan Horvath. Dan provided us with exceptional knowledge and kindness as we walked around the lot. He took our needs into consideration and showed us exactly what we were looking for without any pressure or push to spend outside our budget. He was very upfront during the negotiation process and in the end we left with the perfect car for our needs. I would recommend Dan to anyone looking for car in Bedford.

baddeal4t34t34

13 de dic. de 2012

Stay away! Dishonest and they will waste your time. Quoted me an out the door price in writing through e-mail. I then went in to order thinking I saved a bunch of hassle and time and they didn't honor the e-mail price I worked out with their sales man. They wanted an additional $1800!! They lied and said they applied a rebate on the price that didn't apply to the particular model of car I was ordering. I can see the rebates online at Nissan.com. I don't believe the dealers are not all well aware of the incentives on their products. Then they have the nerve to try and up-sell to the model with the rebate.Way to many other Nissan dealers out there be sure to skip this one

Egyptia

24 de nov. de 2012

Routine service. Just needed an oil change but Bedford Nissan employees do a fabulous job my every visit.

NissanFan

25 de ago. de 2012

Negatives: - No understanding of customer service - Shady business practices - Hard to work with - Minimal inventory - They really do not care about their customers. - They quote a low price ($300 under the rest), but offer trade values that are thousands less than other dealers. Do your homework! There are much better dealerships in Northern Ohio. Do your self a favor visit more then one dealer and my advise don't make this one of them.

2011NissanAltimaOwner

22 de jul. de 2011

I bought a new 2011 Nissan Altima a few months ago, which has been a great car by the way. We had a minor miscommunication at first (but who doesn't every now and then). Everything worked out. I wish Matt Greenberg (the general manager) and his crew the best of luck in their years to come. His service guy was great to work with (I think his name was Rich Jeffery).

gnash

1 de feb. de 2011

I had a 2 year lease. The final inspection appointment was missed by the inspector so I took my pristine(!) Sentra to the dealership to drop it off as I was leaving for out of town the next day. I wanted to leave it good hands so they could verify its excellent condition. Several months later I got a bill from the lease company saying I owed $300 for a bent tire and broken windshield. I was shocked. I wrote to the owner of the dealership and was thus informed that they have nothing to do with the inspection company and they couldn't help me. Oh, the owner made a call to the company he says, but they said there was never an appointment. I was furious. I was told by an outsider to pay it to protect my credit and then take it to small claims. It would have been nice if they told me when I dropped it off at the dealship where it was origially leased and handed the keys to the service mgr, that it HAD to be inspected by the inspection company and they could NOT take responsibility for its condition.