Rochell

3 de jun. de 2015

I purchased my vehicle from this dealership and had a great experience. Currently having my cars serviced for tire repair and an oil change. Excellent. They will work with you and make you feel like family.

Happy customer in B-more

12 de may. de 2015

Always get my vehicle services at Jones. I appreciate the shuttle service and free manicures.

Christian

24 de abr. de 2015

The sales person was great and friendly but I hard few issues with the cat few days after I bought it and it at the shop with the dealer to fix

Henry

11 de ene. de 2015

I purchased a used ford mustang witin the 30 day warranty period I had to replace the battery and they would not give me my money back as well as the rear defroster did not work I brought the car back to have it serviced they had taken a look at it and instructed me that it was too costly to repair and they refused to make the needed (legal ) repair...... Saleman was poor after I had taken delivery of the vehicle he would not return my calls I had to call his supervisor and he then he called me back. the dearship did not have a front tag holder installed on the vehicle I inquired about it they stated that they would get me one they placed the front tag in the trunk of the car???? it had taken over 3 weeks to get the holder I had to return to the dealership in person and demand the holder they sent the lot boy out on the parking lot and removed it off another car..... Piss Poor............

blusk8

5 de nov. de 2014

I had gotten a new 2013 Imprezza for it's all wheel drive and good safety rating, but unaware of the big problem of oil consumption problem that most newer Subaru's have, my Subaru started having the problem of consuming oil at 1 quart every 1200 miles in which Subaru says this is normal for a car to consume well that's just not right for any car to consume that much oil, if I was informed about this problem of oil consumption I would of ever got a Subaru. I did some research on my own after I bought the car and sure enough there is a class action suit for oil consumption for Subaru's:A class action lawsuit claims that certain Subaru Forester, Legacy, Outback, Impreza and Crosstek vehicles made since 2011 have defective piston rings which cause the cars to burn oil, possibly causing engine failure."This design defect may be denied warranty coverage by the manufacturer and result in some owners having to pay for costly repairs to the engine," said the Haverford, Pa., law firm Chimicles & Tikellis, in a prepared statement. "Subaru may even relay to customers that the excessive oil consumption is considered normal."I ended up trading my car in and going to another brand and dealership after finding this about Subaru's. So I'm informing everyone that I can so they don't have to deal with this.

Goobie1989

16 de sep. de 2014

In August I took my brand new Subaru in for it's first oil change at 5000 miles. A few days prior I had notice that my trunk was chipping, so I notified the dealership when I made the appointment as well as when I got there. (There was a TSB out for this already, that the dealership was not aware of.) When I arrived the receptionist notified me there was a TSB out on the gas door spring and that they would replace it regardless of having an issue or not. I left my car over night since they weren't finished by the time I had to leave for work. They had the car for at least 3 hours. They did not call that night. The next day I called and they told me there was nothing they could do about my trunk chipping, it had to be something I was doing wrong. At this point my boyfriend called and asked for a manager several times, no one would patch him through, and one girl even hung up on him! After speaking with Jay Kendall, the service manager, myself, I emailed him the TSB to which he never replied. Because of the trouble we went through for the oil change and them having my car for 3 days, they waived my bill (about $50). A little over a week later I got a flat tire and dropped my car off to them. The receptionist was very nice, and knowledgeable. They ended up patching it for free and it took them approximately 2 hours. After 2 and a half more weeks I called Kendall 3 times, he finally replied and said that they were waiting on parts still and they'd be in Wednesday. A week after the Wednesday when they were supposed to be in I finally got an email saying my parts were in and I needed to make an appointment. So now it's been 1 month since I notified them of these chips in my paint, NOW I HAVE RUST! My vehicle doesn't even have 7400 miles on it! I've tried several times (and so has my boyfriend) to get in touch with someone above Kendall but have had no success. I am beyond frustrated with Jones' and find it completely unacceptable that they didn't handle this better! This is my first new vehicle and you can bet it will the last vehicle I purchase from them! I will be sure to notify my friends and family too!

Keephonest

16 de sep. de 2014

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a speed violation in my vehicle by a delivery worker during their drop off and pick up service, dirtied my interior with oil smudges and paint debris, then when they tried to fix the paint...they painted over the exhaust and the under carriage of my vehicle with the wrong color white! Terrible, The co-owner Steve Smeltzer did not care enough to meet with me and told me if I didn't want to drive a 45 minutes to see him I was on my own. I have photos, emails, and video of everything! Terrible, Terrible, Terrible. Steer Clear!!!

Allison

26 de jun. de 2014

I recently purchased a 2014 crosstrek hybrid. I had been car shopping for months prior to buying and had many questions and reservations about buying new, especially a first year hybrid. DJ Sidebottom was so patient and answered every question that I had. He spent hours with me test driving multiple cars, answering millions of questions, and talking through options. Since I had looked a few months before buying, I was not looking forward to harassing phone calls from the car salesmen.. but DJ did not bother me at all. And when I was ready to buy, he let me take the hybrid out for an entire day to test during my rush hour commute. Everything during the buying process was fairly simple. Many people had told me not to go to Jones, but I've yet to have a problem with anyone there. So far, I have been extremely happy with my choice my vehicle and dealership.

rlong9275

24 de oct. de 2013

Jones continues to surprise me with poor customer service. Matt was my service rep on 10-23-13 but I was contacted by a nice female informing me that that my FLASHING tire pressure warning light was caused by low air pressure. I explained that the tires are set to the pressures stated on the door panel. She told me that 30 psi in the summer is different than 30 psi in the winter. She advised that I should OVER-INFLATE my tires to compensate for the pressures of winter air. She also informed me that there were no codes that could be pulled up that are stored in the pressure SENDING unit in the tire and that shows there are no problems with the sending units. That makes the issue mine due to under-inflating the tires per the pressures listed on the door.She advised that after checking with the service tech and the MANAGER that the correct fix was to over-inflate the tires and flashing light will stay off. To make a long story shorter, I told her that she was full of it, and I am not going to over-inflate the tires unless there is a TSB issued on the problem. After more calls and a thirty minute drive from the service tech they reluctantly set the tire pressures to what the door panel said and told me the car was ready. Some where in the process of cleaning the car and flushing the PS fluid the tire pressure warning light began to flash and it was found to be a BAD sending unit in the tire. It would not establish communications with the receiver in the car, thats why it FLASHED.I have used the joke of winter air and summer air many times as a joke, but when you are dealing with a service rep and you find out that she really believed it, wow. I wonder which she thinks is heaver, a pound of lead or a pound of feathers?The entire negative review could have been avoided is she just stated the facts, "we were unable to duplicate your issue in the shop" Time for me to go, I now need to reset the tires to the correct pressures since they were adjusted when they were hot after driving 30 min.

Chilipatrs3025

19 de sep. de 2013

I stopped by Jones Subaru today to get my 2007 Forrester serviced. I forgot to call ahead of time to make an appointment so I was sure I'd have a long wait. Mr. Kendall took my car into the garage right away and started working on it. I asked that they do a hundred things like check the pressure in the tires, check belts, air cleaner, wipers and other things that needed checking.The car was ready in record time and I received a check list of what they did (hundreds of checkmarks) and explanations of everything I asked them to do. They replaced the wipers and gave me an oil change and I felt so taken care of and am sure my car is in excellent condition for my next vacation.These guys take excellent care of me and treat me like royalty. I will not go anywhere else for service because I trust them 100 percent. I trust their word and they always go the extra mile to get my car in tip top condition. Jay Kendall is such a fine representative for your company. He always has a smile and has never been too busy to chat with me and make sure that any work done meets his and my specifications. I love this place and the popcorn is just an added good feature!!

Anders702

19 de ago. de 2013

The service is great a Jones Subaru. Very honest, friendly and fast! They always keep me up to date with what u need next. Very informative.

SLIMANDWILLIS

6 de ago. de 2013

We bought our 2014 Forester, about 3 months ago and had our first service appointment today 8/6/2013, and had the pleasure to meet Sabrina, found her to be very friendly, and knowledgeable, sure made this a good dealer experience. We, won't have any problems returning to Jones for future service work, Thanks for a job well done

Deltapam

28 de jul. de 2013

We visited two non Jones dealerships in the Bel Air area and we were ignored at each I guess because of our age . Glenn Russell and his manager Mr Chad helped us get the truck of our dreams at payments we could afford . Thanks again Guys !

SchrnkJ

23 de jul. de 2013

I bought my car here and I have the Jones for a lifetime, so my oil changes are free. If I have Sabrina working with my car, than things run great and smoothly, if someone else works on my car it's not the best experience ever. I will only bring my car when Sabrina is there! She's great to work with, gets my car in and out, and takes great care of me!

Mediator621

28 de jun. de 2013

I have been getting our two Subarus serviced at Jones Subaru for 16 years now and the service is what keeps me coming back to Jones every time. The Service Manager, Jay Kendall, makes me feel like I am his only customer and always personally oversees the work done on my car. I never remember leaving there and not having every single item either checked or serviced on that date. Yesterday, I took my Outback in for a recall and the problem was corrected and I was out of there in less than one hour. That's awesome!I also just love the atmosphere with the flat screen TV, WiFi and the popcorn and apples readily available to me. These are just incidentals to their great service. The quality of service is what separates Jones Subaru Service from the rest of them. I used to dread going to the service department years ago when I owned another make of car because it was like a ghost town. I'd have to look for the manager who was sometimes not there or out to lunch. When I tried to explain my problem to them, they acted like I was a "dumb woman" and sometimes I'd have to return for the same problem a few times before they ever corrected it. Trust me, it was NOT ever a pleasant experience. That has NEVER happened at Jones Subaru Service Department! I can trust Jay Kendall and Jennifer to keep my car in perfect running condition and make my visit there such a pleasant experience. I no longer dread getting my car serviced - I actually look forward to it! If everyone ran their service department like Jones Subaru, there would be a lot more happy, satisfied customers out there!

Jgrauling

28 de jun. de 2013

Thank you again Glenn for your help with our second SubAru in three months. We love our new legacy and Crosstrek .Thanks to Jim Smith the manager too.

mhyrns7

28 de jun. de 2013

I bought my WRX from Jones in 2010 and will be buying my wife's next car there as well. They were diligent about ensuring that I walked away from the sale satisfied with the deal we made. Since then I have taken my car back for everything I've needed fixed and have received excellent service all the way around.

carolynma62

22 de jun. de 2013

I recently had to call the Service Dept. to look at an issue with my new white Subaru. There was a transfer of black newsprint ink on the top of my vehicle as this was the place the news paper man threw my paper after a rainy morning. After sitting all day, I was unable to clean off the ink myself, so I called and set up an appointment with the service dept. Upon my arrival, they already had a loner car waiting for me as we all thought I would have to leave my vehicle. But Ryan wanted to have someone look at I before I left and came back with my vehicle clean and ready to go. No signs of black ink. Needless to say, he made my day and I left a much happier person.

alvarez53

12 de jun. de 2013

I was in for a detail/bumper repair a couple weeks ago. The service at the Subaru Store is unbeatable! I have a Hyundai and never been treated any different. Jay Kendall is a "Top Notch" service manager who cares about his customers. It shows at every visit. There is a car always ready for me if needed to leave mine. The time frame for normal service is excellent...and the service advisers keep you updated on the progress. The waiting area is spotless and people are always asking if they can get you popcorn/soda. Subaru service has a very friendly team.So my suggestion would be if you have had the Jay Kendall experience at Subaru service great if not why not give them a shot for your next service appt. you will be glad you did.

AJ1970

19 de may. de 2013

I came in for routine maintainence . I didn't have an apointment. I showed up at 6:15 a.m. Jay Kendall saw me sitting in my car and let me in the store 45 minutes early. All I needed was an oil change and Jay had a tech there early so I was in and out before 7:00 a.m. Wow what a great service experience. Thanks Jay!!!

JosephShandra

24 de abr. de 2013

Worst car buying experience I have ever had. I previously bought a car from this dealership and it wasn't the best, but I never thought to expect anything else. The salesmen are always nice at this place, but one thing keeps me from EVER buying a car here again... a man named Ian Chado ( I guess some type of manager). This man is absolutely AWFUL to work with. He is incredibly pushy, dismisses everything you say, and flat out lies to your face. He just looks like a sleeze and I'll never work with him again. We were shopping for the XV Crosstrek and it came down to that and another car (Kia Sportage). The Kia was at another Jones dealership, and since we wanted the Jones for a lifetime deal, we honed in on these two dealers. Up until talking numbers and price, the experience was fine. However, if you want to pay anything less than sticker at this place, they bring in Mr. Ian Chado... who tries to BS his way around taking money off for you. We dealt with him on our first car buying experience here but it was limited and wasn't enough to keep us away. This time, he cost his salesman and dealership a sale. First off, I've never been to a dealership that WILL NOT tell you your interest rate. They kept it from us like it was a secret. In fact the salesman told me he doesn't "divulge" that information until we're signing papers and agree on a price because its "confidential." And Mr. Chado told me he doesn't care about interest rates, and they are what they are so he doesn't worry about them. Unfortunately, as a buyer financing a car, I care about what interest rate I'll be paying my loan back at. They were absolutely inflexible on price and were only willing to knock a couple hundred off sticker for us. Now we were returning customers and that should have counted for something. Apparently they didn't think so. I even showed him Truecar.com, which analyzes actual market research of what people pay for their car for a specific area, and the price they quoted me was ABOVE this average. Now for an average to work, you need a minimum and maximum. I wasn't interested in paying above the average paid by people in my area. Of course they questioned the validity of the website and said untrue their numbers were. Well after haggling price with the salesman, apparently he hit his low. Mr. Chado came over and tried selling us on safety of the car and resale and blah blah blah. All stuff we researched and knew about, considering we were Subaru owners already. Wasn't going to work. He then proceeds to pull out an "invoice" from Subaru. Which we couldn't handle because it was confidential information. We were supposed to believe it was official because on top it had the words Subaru of America. Something I could've made in Word, with no marking of proprietary information or anything. Unfortunately for him, my job requires me to review documentation like this for validity, and it was questionable. But anyway, we weren't concerned with what HE paid for the car anyway, we cared about our price. Which they kept dancing around. Finally he gave us a "bottom line" price, which was only 200 dollars off (which is a document fee for them). When you're spending 20k on a car and they knock off 200, that just simply won't do. Every time we wanted the price down, the only thing they'd come back with is me putting more money down. And he once again, refused to tell us interest rate. Now we already had financing but I was just curious to see what they could give us, but absolutely refusing to tell me the rate was just nonsense.Ultimately, we walked out without a Subaru because of this man. He talked down to us like we were stupid and tried every sales trick under the sun to sell us on why we should pay more. We love Subarus and wanted another one, but if I'm ever in the market again, as long as he's there I won't return to Jones. I don't even want to return there for service, but unfortunately, I have no choice if I want free oil changes. We ended up getting the Kia from Jones Kia, which was an amazingly improved experience and actually enjoyable. Details are in my Jones Kia review, but I must say they really took care of us. Now For the service: They're ok. Oil changes take about an hour. I wouldnt recommend using their pick up service for you car. I tried it once and my front license plate came back completely bent. The guy driving fixed it for me but it still makes you think of what they do to your car. I asked them to pick it up because my gas tank door wasn't opening (busted spring) and it took them 3 TIMES to fix it. Now I don't live that close (20 miles away) and they kept running my car back and forth. Finally it came back fixed and the guy gets out of my car and says "you're really low on gas, you're running on fumes." REALLY? REALLY GUY?! Could it be because you drove from my house to your dealership 3 times in the last couple of hours? Could that be why I don't have gas?! Basically I'm saying if you have the time, just bring it there and wait. You also have to schedule the pick ups like 3 days in advance which is annoying. They also usually forget to wash my car on occasion but the quicker you get out, the better. If I didn't have to go here, I wouldn't.

Subarubaja

18 de nov. de 2012

Came to dealership because car was leaking fluid. Car was dropped off and I was called by Jennifer and was told my head gaskets were leaking and car was out of warranty! Go figure. She told me she would talk to Service Director to see if they can help me. The Director (Jay Kendall ) called me back and told me they were going to give me some goodwill assistance. I thought that was comendable since I didn't buy my car there. Later that day Mr. Kendall called me back and told me they were covering the whole repair! I Love This Place!!! I'm going to come here forever and Buy all my cars here and service them all here!!! Thanks Mr. Kendall!

brucethehornplayer

3 de nov. de 2012

I took my Suburu in for a seat belt recall. It has 28,000 miles and is 14 months old. While there, a service man told me my cabin air filter needed to be changed. He had it with him to show me. He told me it would cost $98 to replace. I asked why so much. He said it was very difficult to get to it to replace it. I told him that they already found a way to get the old filter out and at this point they could just put a new one in and the installation ought to be near free since this would be no more trouble than putting the old one back. It turns out to be very easy to get to and takes five minutes. He also told me the car should be de-carbed. At 28,000 miles? He also told me that the service department had a full list of service that they recommended in addition to the 30,000 miles servicing recommended by Suburu. The total cost would be $1,200. I told him that was more than I could do right now and he suggested I take a loan through the dealership to pay for it.I is clear to me that he serviceman worked on commission. Any cost of the work they do would include the salesman's commission.Naturally, I will never go back.

JinWDC

4 de jun. de 2012

I noticed car online that I was interested in and clicked the "get Internet price" and instead of receiving the price I received an email from Chris the Internet Sales Manager asking when we were coming in. I replied with when I receive the Internet price. Silence fell across the ether and I sent another request from another email account and received the same. I called and was redirected back to Chris. I sent another email and received a sideways response that was a poorly executed jedi mind-trick to get me into the dealership because that is the only way I could demonstrate my seriousness. Three days pass and I get a call on my cell phone asking when I plan on getting there for my test drive. It was time to stop the nonsense and explain that poorly executed manipulative skills would not work and I explained what I expected and what was not being done. I advised that I had initiated a purchase out of state and that if they would not give me their best price then please stop wasting my and their time. They relented and provided me their best price and I thanked them and said I had a better price for a lower mileaged car. In short, if you do not value your time and you relish the art of poor negotiation, then waste your time here. I on the other hand value my time and a higher degree of business acument than I encountered with Bel Air-AKA JONES JUNCTION.

zorro2k12

15 de abr. de 2012

They may have the vehicle you want, but please be careful when buying from this dealership. I've never experienced such pressure buying new vehicle. All of their additional services and offers sound attractive but are a overpriced. Read over the papers carefully, buy the vehicle if you think the price is right, and say NO to everything else; you can always get additional services and warraties later from a 3rd party. First they'll treat you nicely, then they'll fool and forget you. The staff is unprofessional and unhelpfull. I hope your experience with this dealer won't be as disappointing as mine.

HDFF03

1 de oct. de 2011

I had a verbal agreement to purchase a 2007 Dodge Ram 3500 (stock #8874A)for $32,115 with Sales Consultant John Burns via phone on 9/29/11 at 2:33 pm. I offered to put a credit card hold on the truck, but he/they agreed to hold the vehicle for me with out doing so. I called John Burns at 6:04 pm on 6/28/11 to let him know I had the check and was planning on coming up to get the truck. After a short conversation we agreed that traffic might prevent me from arriving before they closed and the plan was for me to come up on Friday morning( 6/30/11) when I got off work to pick up the truck. At 6:57 pm John Burns calls me back and tells me the truck has sold. I called him back at 6:58 pm and asked how the truck sold since we had an agreement. He said "we have 43 acres of vehicles and lots of salesmen".

Klevitt1970

29 de sep. de 2011

Watch out for the finance Manager Brian Kerr. He told me he had a warranty quota to hit so he'd call his boss for a better price on a warranty. Turns out the boss he called was okay with dropping 800 off the warranty. Brian showed me a cost sheet and through internet investigation he modified the cost sheet to show a $1000 markup. Funny thing was Brian said he's been doing finance for 10 years and Ian (the boss) has only been in the business 2 years and is not Brians boss at all. We love the Subaru but not this dealer. Turns out the "jones for lifetime" deal of free carwashs, oil changes, manicures actually cost 500 but are added into the back if the price. I mist say that the dealership is beautiful and Eco friendly but the shadiness inside is a shame. Stay away from this dealer and Brian Kerr.

blek42

13 de ago. de 2010

This review is for Bel Air Subaru. Just received a 2011 that I pre-ordered. My sales rep. Jeff and the manager Anthony were unbelievably accommodating. They matched the lowest price that I could find in the region and gave me what I was looking for on my trade-in. These guys are more than happy to work with you in order to make the experience a good one. They sure did work to make me happy and I very much appreciate it. I am pretty difficult to please, drive a hard bargain and can be a pain in the.... , so I was very impressed with how they handled my needs.They delivered the vehicle well in advance of what I was expecting. Great work all around. I would definitely buy another car from them, no doubt about it.