Jack M.

25 de jul. de 2014

This dealership should be the bench mark for Lamborghini. I was walking by dealership and stopped in just to admire the amazing collection of automobiles in the showroom. Then I met Joe Abbis we start talking and he tried to sell me a new Bentley and then a Maserati. While talikng to him I mention my Lamborghin Gallardo has not been started in 3 years. He called Tom the service director and he came to the showroom. Tom made arrangements to have my Lamborghini picked up from Iowa that day , They performed 3 recalls and serviced my Lamborghini. He had my Lamborghini detailed and returned back to my home. This was all done in 4 days. Joe and Tom have won my service. When I decide to by a Bentley it will be from Bentley Chicago. Thanks Jack M.

Carguy

28 de jun. de 2014

Emailed the dealership a few times inquiring about a used car they had. I have gotten no response at all.

SCS

3 de may. de 2014

I was browsing online for a car for my husband when I can across an ad for Bentley Gold Coast. I called the number to ask some questions and the guy I spoke to was very rude. It's not my fault your ad was wrong. Don't yell at me for your company's mistake. Needless to say I will never do business with company in the furtue.

Robert of Reno

18 de abr. de 2014

My wife's 2005 Bentley GT has had Infotainment System issues for over a year although she has only 26000 miles and absolutely loves everything but this Infotainment problem which Bentley of San Francisco had us buy a new Infotainment System less than 12 months ago. They stated it would take 6 months to get one from Bentley directly so I asked for the part number and did a global search and found a brand new one in the Bentley box tested in California. Bentley of San Francisco installed the new Infotainment System and tested that all was perfect. They delivered it by transport to our home in Reno and the radio did not work. We rebooted the system waited over night and sure enough it worked for four months and then the same issue. We resent it to Bentley of San Francisco and they told us the Infotainment System was defective. After a month they sent it back and we brought it to a local car dealer called Sport Haus and they got the whole thing working by finding a bare cooper wire was causing the short. The Infotainment System is perfect unfortunately there are other issues with the wire harness which remains. I called Bentley Gold Coast looking for a newer Bentley for my wife and they had several and I was introduced to Joe Abbas who took 40 minutes of his time to just get familiar with who we were and what we were looking for. He offered us a fair trade in value and great prices on his used Bentley. We have not bought as my wife came up with a great idea that since the issue is only the CD player she is finding out if we could install an iPod and solve all of Infotainment Systems issues at little cost because she loves the color of hers and at minimal cost. Joe was superb and understood the whole story and not once did I feel pressured to buy. Joe represents for me the greatest owner of a new and used car dealership ever. Thank you Joe for being first class. Robert from Reno, Nevada

Dr. Bob

11 de feb. de 2014

I bought my Bentley at another dealership closer to my home. I was driving in downtown Chicago and my engine light is on steady. I called my selling Bentley dealership and they stated they are booked until tomorrow. I called Bentley Gold Coast and spoke to Tom. He had me bring in my Bentley right away. The technician hooked up his computer as soon as I pulled in and found a loose gas cap. Mean while Tom checked my service history and found I was past due on my 1 year service and 4 open campaigns. He put me in a brand new BMW loaner and stated your Bentley will be completed tomorrow. When I arrived to pick up my Bentley I was surprised to find it was fully detailed. Thank You Dr. Bob

Bentleyboy

6 de nov. de 2013

The guy in service, tom was very rude and stand offish, he wouldn't listen to our concerns and was very arrogant. The sales staff was excellent but service needs some work.

Dissapointed

3 de oct. de 2013

I emailed my request for info on a used Mercedes SL. I received a email back with contact info and I called and left a message with my requests, including asking price and I furnished my phone contact info. Never recieved a response. That's a used car saleman for you.

Buzz Berg

26 de ago. de 2013

great people to deal with --- went to buy a used bentley & bought a new GTC gave good trade in allowance & saved alot of money ----will be purchasing another car from Gold coast within the next couple of months

Bentley Man

22 de feb. de 2013

I found a 2010 Bentley FS with low miles and set up the way i want. i asked for a quote and received my information quickly. The price is very good and i am waiting for a few details to fall into place and i hope to be driving my dream car very soon.

Bentleyman

16 de nov. de 2012

I was driving downtown Chicago and I hit a pot hole and had a blow out. I walked to Bentley Gold Coast and spoke to Joe Abbas he said they don't do service on Bentleys downtown. He called Tom the Bentley service manager . Tom had a loaner vehicle flatbed to me and flatbed my Bentley to Downers Grove Bentley to be repaired. Tom had my Bentley deliveried to my Deerfield office the next day. They even picked up the loaner vehicle at no addtional cost to me. Tom won me over as a customer for life.

Customer 1

22 de oct. de 2012

Long story short: Car was in great condition inside and out, discussing price was difficult though. The employees there were very stuck up and rude. Two individuals that helped me out were very rude. From the time I got there, I was told to wait a few minutes, then took a ride with the salesman who wouldn't buckle up, and talked on his cell phone half the time. Dismissed my concerns or questions with the car and said "it is normal" regardless I knew everything about the car so I knew what was wrong with it, but the staff was extremely unprofessional and rude. Maybe it is just Chicago but you don't feel like a customer, as they treat you like your in walmart. Not only did they not know much about the car I was buying, but they tried to lie when they didn't know the response to my questions. Only reason I bought the car here was because it was rare and hard to find. Outside of that I would avoid this dealership due to their rude nature and poor customer service from their porter, to their salesman, even to the over spoken and rude owner.

Luxury cars and trucks

23 de ago. de 2012

We purchased a escalade from our sales man one week before we were to pick it up. The money draft did not hit the dealership until the first of that week and in the inturm the dealership sold my truck to another dealer without even the slightest hesitation or call to the original sales person who was taking care of us. My flight was booked we had title in hand and the best the manager could say is oh sorry we didn't see the money in time. Completely unbelievable and unacceptable business practice. So when I called there sister dealership the manager at BMW was very ignorant and disrespectful saying this happens all the time he did it to a customer on Saturday. Maybe just maybe the owners and managers should think about the customers before the all mighty dollar!! Unbelievably disappointed with there lack of concern and end result to this point, let's see if they make it right!!

Affinity Luxury Car Rental

24 de abr. de 2012

I had several conversations with Chris Abbas about buying a Lamborghini Gallardo Spyder...however I did not purchase a vehicle because of the interior colour was NOT to my liking. He was very professional & would recommend him in the future.

Novice car collector

18 de feb. de 2012

Sven and his manager Joe executed on a first class, no nonsense purchase process for me on a 2011 Ghost.

ALWISMY

27 de nov. de 2011

he is a great dealer and itrust him he have agood price and good team