Used Cars for Sale at Berge Ford in Mesa, AZ
1,645 millas lejos de Usted!
Berge Ford de Mesa le ofrece la oportunidad de encontrar coches usados por: nombre. : name es un concesionario de confianza que presta servicios a clientes de: ciudad en busca de vehículos usados certificados. Además , Berge Ford es un distribuidor muy confiable reconocido por ofrecerle una gran selección de autos usados confiables y asequibles. Puede filtrar los listados por autos usados a la venta por Berge Ford para obtener el auto asequible que sea adecuado para usted.
Localización: 460 E Auto Center Drive, Mesa, AZ 85204
Teléfono: (480) 497-7550
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Autos usados por Berge Ford
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InscribirseBerge Ford
85204, Mesa AZ
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Además, Berge Ford of: city ha estado en el mercado durante mucho tiempo y sigue siendo el concesionario preferido de los compradores que buscan coches y camiones usados a la venta. Desde autos usados de bajo kilometraje hasta autos usados más baratos, hay algo para ti de Berge Ford. Consulte los listados hoy mismo para encontrar el automóvil adecuado para usted. Berge Ford es definitivamente el mejor lugar para comprar autos usados en línea.
Budro2113
11 de sep. de 2016
I want to thank Berge Ford for another excellent experience ! Especially I want to thank my sales rep "Link" as he made the entire experience pleasurable!He found the truck with all the options I needed!!The entire Berge team from Link, MJ , Fran, Craig all the others were professional and knowledgable !This is my 5th truck bought at Berge- and have never been disappointed!Thanks for a great job!!Buddy Rollins
carla jetton
26 de jul. de 2016
I purchased a 2015 Ford Excursion from Berge Ford. I am an existing customer. I was told the vehicle was acquired as a trade in and later learned it was part of a rental fleet for Alamo Rental Cars. This concerns me and I would have have purchased because it is a large 4WD SUV. Many people rent 4WD and drive them hard because they aren't their personal vehicle. Secondly, there were marks on the mirror which i was told would wash off - they turned out to be scratches and the entire mirror assembly piece needs replaced. Finally, there was a dent by the left back up sensor on the rear of the vehicle. Sales Manager Dave Kohler asked me to send a photo of dent, and I did immediately. He indicated he would take care of it and addressed my concerns regarding the car being part of a retail rental fleet. I expressed my reservations and desire to "undo" the deal. I feel like he told me what I wanted to hear and talked me into keeping the vehicle despite its history. I was comforted that he was going to resolve the dent issue, as well. He asked me to bring the car out for him to see in person. He said to stop by anytime and either himself or Sales Manager Greg Ginsberg would look at it and decide which of three body shops to send it to. My schedule finally freed up and I make an appointment with the dealership. I indicated on the online request form to have my oil changed, repair to key fob and meet with Sales Manager who wanted to view vehicle. I was on property for over two hours. I texted and telephoned both sales managers. I approached the reception desk and was told twice that Greg would be right with me. I had to pick up my son and his friends so I had to leave. I was later told that they were both too busy to see me because they were working on 4 deals. They asked me to make another appointment and come down. Their actions seem to say that my time is not as valuable as theirs and a potential customer is more important than a repeat customer.
Tony Hinton
7 de jul. de 2016
I brought my car in for service and when it was finished I inspected it myself before I left. The mechanics had missed a couple items. I told my service advisor Joey about it and instead of him saying bring it back or I'll deal with this later or having a bad attitude instead what he did for me was he disappeared and went and grabbed some tools came back fixed the two issues himself and I was on my way :-)
badservice
6 de jul. de 2016
My truck engine was over heating due to a fan clutch issue so I took it in and when the mechanic was working on it the radiator blow. So I had the radiator replaced and no one even mentioned that I should also replace the hoses. Less than a month later the radiator hose blow out when I was driving on a highway causing me to pull over and have the truck towed in. I still had to pay for the parts of the hoses because they wouldnt take responsibility for not stating that they should be changed when the radiator blow. Then when I picked it up the idle was very rough. There was nothing wrong with the idle before this happened. They stated that it was because of the mileage on the engine instead of taking responsibility that their mechanic screwed up and did not even look at the hoses for the radiator or suggesting that they should be replaced since the radiator blow. Since the idle was not even running anywhere to idling rough I know it was caused because of the radiator problems. Now they want to charge me $72 an hour to continue looking at the problem. Do not go here for any kind of service since they will take advantage of you and state that it is your problem and not theirs. I give them a 0 on service.
Berge Ford Review
6 de jul. de 2016
We had a part missing from our new automobile ,and did not realize it until 4 weeks after we purchased the car, with an email to the General Manager, on a holiday, that same evening we received an email back from Mr. Crutchner the same day advising us he would look into this concern. The next day he contacted us with another email advising us to take the car to the body shop and they would evaluate. Needless to say, he gave me the name of the lady to see, she was waiting for me, the gentleman that had the part was there and placed the item on the car within minutes. I cannot tell anyone how impressed I was with the service and concern they had to make us happy. I would buy another car from this dealer in a "heart beat".
Randy Palmer
2 de jul. de 2016
We have been here twice now, once to service, and once to parts.We are done coming here!Very rude, and not helpful whatsoever!They act like you are putting them out by wanting to spend your money here.We will tell everyone we know not to go there.There are lots of other Ford dealerships to go to.
Amanda Swanson. Honda CRV
11 de jun. de 2016
I went into the dealership hoping to trade in my old car for something more reliable for my young family. JP Hammaker helped me and my fiance find a great family car. He helped us get a good trade in for my old car and was simply wonderful to work with. He was very personable and did not pressure us into getting something that we were uncomfortable with. I am so delighted with my new car and would recommend this dealership to anyone looking for fair dealer that honestly cares about its customers.
Lin
15 de abr. de 2016
37 days! Drop your van off at Berge Ford after a back tire blows out and damages several hoses and aluminum lines and you wont get your van back for 37 ridiculous days! I took my van in on March 9th and told them that Brake Masters had bypassed the lines so we could drive it closer to home (We were returning from out of state). There was no visible damage to the body of the vehicle. Theresa Kahl told me shed take care of it. On March 11th, our Allstate agent went out there, assessed the damage and wrote a check so that everything could be taken care of. Or so I thought. The next week, Theresa calls me and says that they found additional damage and shed have to call the agent back. The additional damage was all of the hoses and lines I told her about in the first place. She had my van for 2 days before the agent came the first time and she should have had the van inspected by their repair shop and had all of that information at that point. Theresa called me on Friday, March 18th and said that the agent had approved the additional work and that she would order the parts on Monday. It would take 7 business days to get the parts once they were ordered. I asked her if she could order them that day and she said, No, the orders have already gone out. After the parts finally arrive and Theresa gets back from vacation, I get a call saying that a couple of the parts came in mis-built or wrong and they would have to reorder them. . I told her this was my family van. I have 7 kids at home and we need our van. She seemed pretty unaffected, its all just business. She doesnt care about the customer. Apparently Berge Ford has never heard of overnight delivery. I will not take another vehicle here and recommend that others absolutely avoid this place.
H. Dan 123
15 de abr. de 2016
The gear shifter broke off inside the steering column and the heater didn't work on my wife's explorer. Quote to fix was over $3500.00. This price included over $1800.00 for a whole new steering column assembly, a new heater control for $500.00 and labor to install both. I'm retired on fixed income and could not afford to fix. I contacted a local repair shop who did all the repairs for under $500.00. Turns out the shifter breaking off is such a common problem that kits are available to make the repair easy and much less expensive. The kits are not used by Berge Ford.........I wonder why??? The heater problem was mis-diagnosed by Berge and the $500.00 control was not needed. The local shop charged a considerable amount for labor to remove the dash to get at the heater problem which was the biggest part of their bill.To add to the poor handling of the whole thing Berge charged me $120.00 for the quote....which was mostly wrong in the first place!
Lin
15 de abr. de 2016
37 days! Drop your van off at Berge Ford after a back tire blows out and damages several hoses and aluminum lines and you wont get your van back for 37 ridiculous days! I took my van in on March 9th and told them that Brake Masters had bypassed the lines so we could drive it closer to home (We were returning from out of state). There was no visible damage to the body of the vehicle. Theresa Kahl told me shed take care of it. On March 11th, our Allstate agent went out there, assessed the damage and wrote a check so that everything could be taken care of. Or so I thought. The next week, Theresa calls me and says that they found additional damage and shed have to call the agent back. The additional damage was all of the hoses and lines I told her about in the first place. She had my van for 2 days before the agent came the first time and she should have had the van inspected by their repair shop and had all of that information at that point. Theresa called me on Friday, March 18th and said that the agent had approved the additional work and that she would order the parts on Monday. It would take 7 business days to get the parts once they were ordered. I asked her if she could order them that day and she said, No, the orders have already gone out. After the parts finally arrive and Theresa gets back from vacation, I get a call saying that a couple of the parts came in mis-built or wrong and they would have to reorder them. I told her this was my family van. I have 7 kids at home and we need our van. She seemed pretty unaffected, its all just business. She doesnt care about the customer. And apparently Berge Ford has never heard of overnight delivery. So, we got our van back and noticed that the speedometer is not working correctly. Also, the floor anchor in the back was reinstalled backwards, so it is impossible to lock the back seat into place. I dread taking it back to have these things fixed. Who knows how long they will take to fix their mistakes? I will not take another vehicle here and recommend that others absolutely avoid this place.
UNHappy
23 de feb. de 2016
Purchasing a truck from them out of state is a NIGHTMARE! Their office staff have been no help and nasty! Wish we had never bought a truck from them!!!!!!!Tim Rempel, Aurora, Co.
R. Scott K.
19 de ene. de 2016
2014 V6 Mustang.Service was nice and very accommodating. Staff had to move cars from showroom floor so I could test drive my car.Staff was helpful from the salesman and management to financing. Staff stayed past closing to finish the deal.In the future, I will give Berge Ford a chance at my business on any vehicle purchases.Thanks, R. Scott K.
Gary D'Agostino
4 de ene. de 2016
Michelle was great to work with. She was there to answer questions and we asked more than allot of them. She worked with us to get us the best deal possible. We love our new F150 XLT ectra cab! It's 2.7 turbo charged V6 motor is responsive and fast! We took our new truck to California for the week and put 1150 miles on it to break it in. What a great expirence! Thank you to you and your staff!
Robert Pace
2 de ene. de 2016
Was great doing business with you. It was also nice that the dealership arranged to meet and pick up the truck in Las Vegas. It saved us some miles
Scott Winters
25 de dic. de 2015
This is the 3rd car I have purchased from Berge. Extremely happy with my auto purchases and a "loyal" customer from now and in the future! Diego Ibarra (my salesman) was just "awesome!!" Sold me a perfect Mustang and the newness of this '08 was impeccable! Extremely happy with this Mustang! I always wanted a Mustang and this perfect vehicle came to be!! Thank you Berge Ford!!
Donna Fenrich
24 de dic. de 2015
2016 Ford Escape Titanium. Great car. Sales staff very helpfull. Easy buying experience.
Thomas Clancy
22 de dic. de 2015
Satisfied with the experience overall after the sale I emailed Kim to obtain the Carfax for the vehicle because I am concerned why a 2005 vehicle has only 74000 miles and want to know if repairs or an accident caused this and I haven't gotten a response. Your handling of this matter will determine if the experience is good or great. Thanks Tom Clancy
William Saulter
19 de dic. de 2015
I purchased a 2015 Ford F-150 Lariat from J.P.at Berge Ford. J.P was very helpful and one of the reasons I purchased from Berge Ford instead of another dealer.
Aaron L.
18 de dic. de 2015
I purchased a CPO 2013 Ford Focus SE. Service was great and staff was not pushy.
Matalyn Gardner
18 de dic. de 2015
Everyone is always friendly and helpful. Never had a problem with work provided.
Floyd Roe Sr
17 de dic. de 2015
I was seeking a replacement for my Ford F-350, used for towing our Fifth Wheel. While I really loved the 2008 Super Duty Lariat Crew Cab it was too expensive to operate in terms of down time and repair costs. The Berge team identified a Super Duty Platinum that was Certified Pre-Owned and in excellent condition, that meets my needs and budget. Thus far I am quite pleased with the truck and with the warranty coverage coupled with the excellent condition of the truck I expect many yeas and miles of pleasant service. While I took a loss on the old truck and paid too much for the used truck I am satisfied I will be pleased with the new 6.7 over the 6.4 Powerstroke Diesel. Thanks to Kevin, Scott, John, Fran, Richard and Dale for working wth me. Great team.
Christopher Macdonald
17 de dic. de 2015
Every one did a great job and most importantly valued my time.
Greg Okonowski
17 de dic. de 2015
2008 GMC YukonOur salesman Austin Frazier is a very impressive, professional and helpful young man. A true asset to your company. Craig Ginsberg, used car manager, was a pleasure and friendly face from the past. I have spread the news great service I have experienced. This is the quickest and most hassle-free experience I have ever had buying a vehicle. I will return to buy more vehicles in the future.
Georgeann Lorentz
15 de dic. de 2015
I purchased a 2016 Ford Escape Titanium. I love it! Each of the staff members we interacted with was friendly, knowledgeable, and extremely helpful.
Marcus Davis
13 de dic. de 2015
Great dealership and employees. Chris Hansen and Joey zaffino are very experienced and professional
Marie Fago
12 de dic. de 2015
The process of buying a car at Berge Ford was extremely easy. From the helpful sales team, to the finance staff, to the delivery coordinator, they all took the time to answer our questions and made sure the experience was fantastic. This is our first Ford vehicle and likely not our last from this dealership.
Alain Mcglashon
9 de dic. de 2015
Truly a no hassle stress free experience. Staff were all friendly and each one added their own unique personal touch.
Wayne Scott
8 de dic. de 2015
scott did a great job! friendly and very professional. i would highly rd omend hom and the staff at berge ford. great car buying experience.
James Moten
8 de dic. de 2015
I WAS VERY PLEASED THAT I DID NOT HAVE TO ENDURE THE HIGH PRESSURE SALES PERSON. THIS IS THE REASON THAT TWO OTHER DEALERSHIPS LOST MY BUSINESS. THE CONSTANT SALES PRESSURE OVER AND OVER AGAIN AND AGAIN. I DID NOT EXPERIENCE THIS AT BERGE EVEN AFTER I ORDERED THE VEHICLE. THE VEHICLE HAS TURNED OUT TO BE A DREAM. MY WIFE IS SO HAPPY, NOW MY DAUGHTER IS GIVING HINTS. GUESS I WILL SEE YOU SOON.
Tim Fesahazion
8 de dic. de 2015
2015 Ford Focus ST1 - Only 500 miles, but so far good.Car Salesmen - Hands off and helpful. Just what I wanted, Would send someone his way.Financing/extended warranty guy - Real bummer. First he was dishonest in that he said I have to make a decision right then and there. Making it seem like I'd miss out if I didn't make a $1700 decision in less than 5 minutes. Then when I said no he said I could think about it for a few days.
John Hurry
8 de dic. de 2015
It was prompt and efficient. I will be back in 5000 miles. John
Matt Mcgonegle
8 de dic. de 2015
My service representative does an amazing job with my truck and always takes care of met concerns. My wife wants me to take it to the ford dealer by my house, but I drive the extra mile to get the best service for me and my truck
James Shelley
7 de dic. de 2015
Theresa Worthern and her associates were very helpful. Theresa was very knowledgeable and great to work with
Gary Hickey
7 de dic. de 2015
I purchased a 2015 Ford Edge. Love the car so far. Handles well. Haven't experienced all of its amenities yet. My experience at the dealership was great. No high pressure sales. Our two salesmen were outstanding. Would definitely recommend them and would purchase another vehicle from them again some day.
Richard Ziemba
4 de dic. de 2015
The salesman, Kevin Conley, was great. He was very well informed on the features of the Ford Fiesta and was very professional. We were not overly pleased with the Finance Department. We were led to believe the extended service warranty was less costly than the actual price so we cancelled it the following day.
Laura Montes
3 de dic. de 2015
2015 Ford Focus, service and staff are great! I will keep coming back...oh wait, I do keep coming back, three new Fords and 2 used since 1991. Thank you Berge Ford!
Morgan Doyle
3 de dic. de 2015
Tafft was a great guy to do business with. I got more than I was looking for, but I was not pressured and I did my own research to find my new purchase.
Michael & Ellen White
3 de dic. de 2015
Excellent experience! Everyone was great to deal with; our Sales Rep Scott was a pleasure, no hassle, non pushy! Assistance for programming the telephone sync was readily available and friendly..Definitely would recommend to family and friends as well as return ourselves!
Aretha Jordan
2 de dic. de 2015
Nice people to work with. Got the deal for me with hard work
EK
2 de dic. de 2015
My husband and I went to Berge Ford to check out Ford Escapes. Upon arrival, we were greeted by Ian Weingartz. He has the kind of demeanor I appreciate, helpful without being pushy. We looked at both new and used vehicles, and I ended up buying a certified 2013 SEL with low miles and the look of a brand-new car. Ian and another associate, Kim Shroyer, went the distance to make sure I was happy with my decision. This was the third car I've purchased in Arizona and was, by far, the best experience. I was totally unfamiliar with the new technology and Ian and Kim spent about 90 minutes going over all the features. I am very happy with the way I was treated by Ian and Kim and highly recommend them to prospective buyers.
Kenneth Thomas
1 de dic. de 2015
From purchasing my Raptor to having it serviced at Berge Ford it has been a pleasure !
Suzanne Caraway
1 de dic. de 2015
Bought a mustang, traded in a focus st and was happy with everything
M. Todd
1 de dic. de 2015
I recently purchased a new Ford Explorer. My buying experience was pleasant and very informational. Sean Mellor spent extra time with me to insure that I felt comfortable with all of the new technology and how the car drove and handled on the road. Thank you Berge Ford for a great new vehicle!
Ronald Myrland
1 de dic. de 2015
Yes Diaz was more than helpful,told me that it wouldbe so much time and it was in that time.
Robert Leasure
1 de dic. de 2015
We bought the Ford Mustang GT Coyote 436 2014...Best car I have owned and that includes my 1969 Chevelle SS 396 which I still drive when I'm not driving the Mustang. Service at berge is the best you can start with honesty and integrity and it just gets better from there. They have a comfortable lounge with a small resturant/snack bar that doesn't over charge for drinks and snacks. Everyone at Berge is helpful and considerate, no drama just a professional and personable atmosphere that allows you to feel comfortable and relax knowing that you are in good hands as is your vehicle. You will always get a free car wash when they are finished servicing your car and it's not a rush job either they make sure they get all those bug and tar splatters off your ride so it looks great inside and out when they finish and you are ready to go. The prices are great as well. Beleive it or not it cost less to service the Mustang than it does to change the oil in my Triumph motorcycle. What more could you ask for fast and fair prices, courteous and professional service with a smile and a Thank You as you depart. Perfect...
Steve Chandler
1 de dic. de 2015
I always enjoy the service received from Berge Ford. Always First Rate. Keep up the great work.
Evelyn Teich
30 de nov. de 2015
We had a 45,000 mile check-up. All was satisfactory. It also included a oil change and car wash. Our service rep is a very kind, knowledgeable guy. We like him.
Charles Carboneau
30 de nov. de 2015
Your staff was very courteous and helpful, great service. Thank you. Charles Carboneau
Darrell Anderson
30 de nov. de 2015
Your service over the last 2 years has been excellent. We are very happy with our 2013 Ford Edge after the motor was replaced at 520 miles. All is well at the moment. We just had our 7500 mile checkup. Thanks for the excellent care and service.
Strider Denison
30 de nov. de 2015
Be ready for your client esspically when they have an appointment.
Ann Mueller
30 de nov. de 2015
I was taken care of quickly even though there was no appointment for it. There were no questions on needing other things that may be fixed. All work was under warranty and no questions about that.
Dannie Bentley
30 de nov. de 2015
2014 Escape, Service and Management response excellent.
Jana Lea Olm
30 de nov. de 2015
We are waiting for the call to bring car in for replacement part- shock absorber. It keeps leaking on our garage floor and driveways. We were surprised to hear the loud tapping noise when car starts up is normal.
Steven Hall
29 de nov. de 2015
They replaced the battery, I had expected to pay for it. Was covered under warranty. my only question is do the mechanics actually check anything or do they just look at what the computer says, because they are a bunch of geeks that don't know anything except what the computer tells them. it was just in for service.
Robert Gillespie
29 de nov. de 2015
Purchased F150 SUPER CREW 2WD for my business. My salesperson was excellent, very helpful.I have yet to deal with a finance manager that I like at any dealership for any manufacturer. The one at Berge is no better or worse than any of the others. With the exception of the finance mgr. at Berge, all staff that I encountered was outstanding.
Laura Hohnbaum
27 de nov. de 2015
I leased a Ford Escape. The staff were very professional and helpful. My salesman, Tye Heinricks was very good about explaining all the bells and whistles on the car, showing me several different models that Ford has. I would recommend him to my friends. I like the Ford Escape, especially the wheel radius in turning and also the Blys safety features. L. Hohnbaum
Mary Pacheco
27 de nov. de 2015
2015 F 150 Platinum is a great truck. Great service from Fernando in the service department
Stephen Wilson
27 de nov. de 2015
Have been using Berge Ford since I moved to Arizona. Good service team. Have bought both my vehicles there, and continue to use the Service dept. Have never had a problem, they do a good job, fair, honest, and treat the customer well.
Charles Durham
27 de nov. de 2015
Dave Burkhardt is the best. Thanks Dave for great service.
Laurel Coughlin
26 de nov. de 2015
Great buying experience. Our salesman even delivered the vehicle to our home and set up the garage door and phone operations for me. Love my Edge but wish they would have designed the console a little better and added in a little more in the way of storage compartments within the car.
Cheryl Maynard
23 de nov. de 2015
Joey did a great job making sure work was done in a timely manner! He's a very pleasant guy, friendly & always treats me like someone special! Valuable employee!!! We had our 2011 Explorer in for Recall work.
Joseph Studnek
23 de nov. de 2015
Great customer service, personal and friendly. Helped on every question and concern I had. Easy to talk with and come to a deal.
Mike
21 de nov. de 2015
I purchased a 2015 4x4 F150 from Berge. Given that i don't really enjoy the car buying experience, I must say that my dealings a Berge was exceptional. There was no high pressure sales tactics, pleasant conversation, and a nice atmosphere. Should the need arise again for a new vehicle, Berge will be my first consideration.
John Horazdovsky
21 de nov. de 2015
I had called ahead to set up the appointment and make sure you had the part in stock, David Burkhardt got me in quickly, repair took about an hour and I was on my way. Great service.
John Huck
20 de nov. de 2015
I have been going to the service rep Tim for years.. He has always given exceptional service and excellent customer service. I go passed other Ford dealers, which says it all. John Huck
Penniann
20 de nov. de 2015
2015 F150 LariatVery happy with my experienceFriendly and efficient service
Dana Tramba
19 de nov. de 2015
Excellent job servicing our 2011 Ford Taurus, always completed quickly.
Gregory Baynes
18 de nov. de 2015
Ford Transit Connect purchased here. Excellent experience at Berge as usual.
Scott Pajak
17 de nov. de 2015
We purchased a F250 Super Duty and could not be happier. The salesman was professional and friendly. In fact everyone we worked with at Berg Ford were helpful and a pleasure to do business with.Highly recommend anyone looking to buy a Ford to stop here first.
Amanda Bailey
17 de nov. de 2015
The experience was awesome! I got everything done that I needed and wanted to have done, and it was all at a reasonable price!
Terry Marks
17 de nov. de 2015
Sergio Diaz is my service representative and he always does a great job.
Stuart Davis
17 de nov. de 2015
The service was great. Not much else to say about that. However, the call and the repeated requests to fill out a survey are annoying. If there was a problem I would have been the first to tell you. The fact that I came back should indicate that I liked the "experience ". Based on the pep talk to fill out a survey when I bought the car and the reminders to fill out the oil change surveys, I understand that you are under some sort of pressure to get responses. You might want to tells those putting the pressure on that there are some consumers that don't care for this. And it seems, at least to this consumer, that the surveys are not designed to help me in any way, but are either for some guy in Detroit who has never met anyone who bought a Ford or they are simply advertising.Oh, and have a nice day!
Charles Dewald
17 de nov. de 2015
Purchase process was pleasant and refreshing. The people that I contacted through payment and test driving were knowledgeable and friendly.I recently wrecked the car, rear-ending a vehicle at an intersection. I had the tow driver deliver the car to the collision center at Berge. They completed the repairs and returned the car to me in less than two weeks. The front end looks like it just came off of the showroom floor. The work was excellent. I just came back from a 500 mile trip and the car handled beautifully, just like it was new. Thanks to your body shop, I'm again happy with my fusion.Chuck Dewald.
Robert Lafave
16 de nov. de 2015
I purchased a 2016 F-250 Platinum from Berge. Chris and Greg were great to deal with. I will be defiantly be getting my truck serviced there. I am very happy with everything.
Steven
16 de nov. de 2015
Everyone was great and professional. I would come back again.
Aprill Mcknight
16 de nov. de 2015
Tim Drake is my service advisor. He always recognizes me and knows my name. When I am at Brege for service I know that I am not getting the run-a-round. Tim and the Berge Co know how important customer service is - and they deliver!
Mickey N
15 de nov. de 2015
We are very happy with 2014 Ford Mustang. Berge Ford Sales and Financing department did a great job for us to acquire this vehicle. Berge Ford Service Department always go an extra mile to keep this Ford Mustang excellent condition. Kudos to everyone at Berge Ford. We have purchased five Ford vehicles from Berge Ford Ford, we are very happy customer since 1991. Thank you.
Raymond Gentry
15 de nov. de 2015
We purchased a 2011 F250 Super Duty. The truck was clean and pulled up to the front under the lights for inspection. The salesman was knowledgeable and answered all of our questions. We were able to test drive the truck by our selves so we can talk about it without someone trying to influence our decision. This was the easiest vehicle purchase we have ever made and would recommend Berge Ford to anyone looking to buy a new or used vehicle. Thank you Berge Ford.
Robert Porter
10 de nov. de 2015
Sergio did an outstanding job handling all of our complaints, Everything was done TOP NOTCHThank you for restoring our confidence in Berge Ford.
John Brown
10 de nov. de 2015
I came in for an oil change and tire rotation with system checks and the process was done quickly and on short notice. Thank you.
Sara Meyer
10 de nov. de 2015
We are very happy with the entire process of ordering and receiving our new flex. Everyone was friendly, knowledgable, and helpful with the ordering to the picking it up. We especially appreciated Chris Henschen, our sales person, for keeping us informed and making sure it was ready when we went to get the car. This is the second car that we have purchased from Berge in the last 6 months and I would recommend Chris to anyone looking to buy a new car. Marc, in the finance department, was also very efficient and helpful. As we were signing papers, I made a last minute change on how we wanted the title to be listed and he was very accommodating.
Diane Dilbeck
9 de nov. de 2015
My experience a Berge Ford was the best ever. Great service!! 2014 Ford Escape
Kim Mosley
8 de nov. de 2015
Easy to make an appointment. Nice service rep that kept me updated along the way. Quick and easy repair. Had a nice lunch in the cafe while I waited.
Terry Stapp
8 de nov. de 2015
Fernando was great as always. Coffee shop was busy
Doyle Fullerton
8 de nov. de 2015
I got a Ford Edge. It is everything I could want in a Car.My salesman, JP Hammaker was great. The only thing that marred this, is that it took Two and a half weeks for my down payment check to be deposited.
William Lengacher
7 de nov. de 2015
I have bought all of my vehicles from Berge since moving here in 1996. My sales person this time was Glenn Brinker. His patience with helping me find exactly what I was looking for should be commended. He is the main reason I will continue to do business with Berge going forward. I never felt any pressure and he did everything to make sure I was satisfied. He has done follow up with me and has shown me all the new electronic stuff I need to learn about the new vehicle. He is definitely an asset to you dealership
Julie Zoellner
7 de nov. de 2015
The service manager and especially the cashier that completed our visit was fantastic. Always smiling. Even at the end of the day when we picked the car up, she was extremely upbeat.
Robert Ames
6 de nov. de 2015
Getting my oil changed and every one I came in contact with was very professional. They all made sure I understood everything they did to my Ford Escape. Thank you
Antonio Silva-felix
6 de nov. de 2015
Diego our sales representative was great... Finance and everyone there were also very helpful.
Mimi Dolan
5 de nov. de 2015
I always use the Berge Service Department! Everyone is very professional and helpful (Joey is great!). Decided to trade in my 2008 Edge for a new 2015 Focus SE. Sales was exceptional (Tye Heinrich and Glen the Sales Manager). They made me very comfortable with my Trade-in and new car purchase. Great experience!
James Margie
5 de nov. de 2015
I purchased a Ford Fusion and couldn't be happier with the car. My wife was very indecisive and Cody was extremely patient and helpful throughout the entire process. I have purchased and leased many cars in my life and I have to say this was the best experience I ever had. I will only go to Berge Ford for maintenance and any time I am looking for a new or even used car. Top notch customer service in my opinion!
Tami Roeder
4 de nov. de 2015
They did everything that was needed. I have been having some issues with my trunk lid dropping down when it's opened. Of course, that didn't happen when they were trying to observe the problem. I got home and the first thing that happened was my trunk partially closed after opening the entire way. Never happens when one is at the dealership. Thanks for trying to fix the problem.
Cynthia Shanks
4 de nov. de 2015
I have been buying my cars at Berge since 1987 and love the people who work there and the services they provide. Thanks you all!
Jared Pettit
3 de nov. de 2015
As always, Sergio was great & took care of me.Thanks
Jerry Gemeinhardt
3 de nov. de 2015
The service was for a recall on a C-MAX. I was checked in quickly and I asked for a couple of other items to be checked. They were added to the work list, checked and results reported back to me. the recall item was resolved in a timely manner. The service is top notch.
Daniel Dandurand
3 de nov. de 2015
Fast service, the issue was handled quickly. Could not have asked for a better service time.
Manuel Saucedo
2 de nov. de 2015
I have had my Ford F-150 serviced at Berge on a regular basis with positive results. Staff keep me informed on any necessary repairs/work to be done and service is timely and friendly.
Diane Smith
2 de nov. de 2015
I have 2014 Ford Fusion. I have had service several times since purchasing my car from Berge. I have noticed each time I have entered the service area to check my car in, the service is poor. I have had to look or ask for a service person to come and check me in. I feel they have even seen me, yet ignored me. I didn't like this. Not the way to treat a customer when they first arrive for service. The service itself has been timely and so far adequate. The cashier's are very friendly.
Mike Stimbert
1 de nov. de 2015
Had the truck in for regular service, oil, filters and so forth. Mentioned I had to jump-start it the week before, and asked that the electrical system be checked. Battery failed and was replaced under the extended warranty. I had figured I'd be paying for it, so was very pleased that Joey took the lead and verified warranty coverage. I asked for the wiper blades to be replaced and was surprised again, because they were 'no charge', being covered by the customer loyalty program. Ran it through the wash rack, too. Good job guys, see you again in 5,000 miles.
Paul Holtz
1 de nov. de 2015
We worked through the Internet Department and it was completely uneventful, for that matter,we had a pleasant experience with all the dealership staff we encountered. This was a 180 degrees difference when compared to the Ford dealer down the road. Very Happy the deal fell through there, and my final purchase was at Berge! Obviously have recommended Berge since my purchase.
Gail Oglesbee
31 de oct. de 2015
Was bought in for a couple of recalls and service. All were done sooner than I expected.
Austin Cochran
31 de oct. de 2015
The service was great and everything was done in a timely a manner. The staff were very gracious and happy to help.
Ronald Forward
31 de oct. de 2015
Service was great. Even caught a recall notice and corrected it without my having been notified by Ford yet. Good job!
Raymond Cheek
31 de oct. de 2015
Good job keep it up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jerome Yeamans
31 de oct. de 2015
The service issue (gas mileage) is still open.Technician concluded that I am wrong.Car data is 18.8 mpg.My historic average is 17.3 mpg city driving in Ohio.Recent data is as follows. DATE MILEAGE MILES GALSMPG08/30/15 51,504.4 09/14/15 51,721.1 216.7 17.2812.510/04/15 51,922.9 201.8 15.5413.010/28/15 52,130.3 207.4 14.5914.2Is it possible Costco is selling 14.59 gallons and delivering 12?
Dan Weinman
31 de oct. de 2015
Always a pleasant experience and unique in that it always seems to cost less than I anticipate.....true value.
Mitchell Skolnekovich
30 de oct. de 2015
My Service Adviser David Harney, continues to provide me with courteous, professional guidance for the proper maintenance of my F350. He is as concerned for my vehicle as I am. Thank you David. Kudos to the Technicians the perform the maintenance on my vehicle, I have never had a repeat of any issues they corrected. Thank You. The cashiers insure my paperwork is proper and complete and get my vehicle forward in a timely manner. Thank you Debbie for courteous, professional service. Thank you Berge Ford for maintaining a professional complement of personnel.
James Alexander
30 de oct. de 2015
Great service, great price and great counter people!
Curtis Allen
30 de oct. de 2015
I have been to Berge for so many years for service I feel part of the family.Always good service work and those who I have contact with are friendly and helpful.Keep up the good work.Curtis
Irma Hopkins
29 de oct. de 2015
Brakes done on my Ford Explorer. Would like to a take the opportunity to say what a great job my service advisor Sergio Diaz does, always greeting you with a smile on a Saturday morning and going out of his way to help. Sergio Diaz, has been my service advisor for the past 10 years and what Excellent service.
Bob Sesich
28 de oct. de 2015
I have been dealing with Derek Ironside for years now and trust him very much.The work on my F350 was done quickly and very well.The only thing I miss about going to the Quick Lane Service Center as opposed to the dealership is the car wash when the job is completed. The people are great and the service is great. Thank You Very Much!!
Alan Cease
28 de oct. de 2015
We had a great experience with your dealership. Our salesman was Mugsy and treated us as family. We never felt pressured at anytime unlike dealing with Jim Click Dealerships. We will always drive from Tucson th Mesa the next time we need a Ford product. Tell Muggsy thanks and ask him what time it is (we gave him a new watch because of his great service).
Glenn Coleman
28 de oct. de 2015
Kris Marsh (fleet salesman) was top notch. We dislike going to car dealerships but Kris made it a wonderful experience. We were in and out in a few hours, no haggling over price or trade in and that is what made it a great experience. He was upfront and honest, when the time comes for us or our friends to purchase another vehicle it will be with Berge Ford and Kris Marsh. Thanks so much KrisGlenn and Teresa Coleman
Joan Taggart
27 de oct. de 2015
Everyone was very helpful. Jim Cortina was my service advisor, very pleasant and helpful.
Daniel Buchalter
27 de oct. de 2015
Scott Solely was fantastic and I will recommend him to everyone I know.
Cris Mckee
27 de oct. de 2015
I have a Ford Fusion and I never go anywhere else for Service. My Service Adviser, Dave B is wonderful. He always makes sure that I get in and once I am there, he quickly informs me if additional work is needed on my car or if they need to have my car for longer than what is needed. Berge is flexible with appointments and I feel like they are honest. I never feel like they recommend service unless it is necessary.
James Patterson
27 de oct. de 2015
My 2011 Fusion needed service, some of which was covered under extended warranty. Berge service took care of everything, submitted the warranty work for payment, communicated everything to me and now my car runs great!
Timothy Robbins
27 de oct. de 2015
Service writer Dave Burkhardt was nice, explained everything well and was patient. The work was performed in the time estimated and for the cost quoted. Washed the car afterwards free-of-charge. I will be back again.
Sharon Hathaway
26 de oct. de 2015
My wife did not mention this, but the sun visor sticker fell off on the drivers side. It makes it look like the sticker was not meant to stay on the sun visor, but what is left is shiny and does not match the passenger side and looks cheap. Are they defective stickers? Can you mail me a new one?
Dorothy Gieseler
26 de oct. de 2015
We brought our 2015 Ford Escape in for recall work. The staff was curteous, friendly and very knowledgeable about what recalls pertained to our vehicle. They were able to service our vehicle quickly and even provided transportation from the dealership to our home and back again when the vehicle was completed. Overall, it was a very pleasant experience.
Eugenia Orendorff
25 de oct. de 2015
I have enjoyed my experience from the sales department up to service department. Everyone has been excellent and superb customer service skills. I purchased a 2015 Ford Escape
Cindy Hodge
25 de oct. de 2015
I appreciated the work done on my car. Everything I asked for was done. I like that I am offered a car wash each time I come in.
Laurie Reed
24 de oct. de 2015
2014 F150 went in for an oil change. The work was done faster than the estimate as usual. Will return for all my service work and new vehicle purchases.
Dennis Haase
24 de oct. de 2015
We have always had a good experience when having our 2013 Ford Escape serviced.
Eleanor Maloney
23 de oct. de 2015
David Harney is the best! He always makes sure the service on my car is done quickly and right.
Richard Prevost
23 de oct. de 2015
Had to have the "door ajar" sensor replaced in the Drivers Door. Had a few other things checked and an oil change. Everything was done on time with no problems. Joey was very customer service oriented.
Gregory Oak
22 de oct. de 2015
Speedy service as always. In and out in less than 45 mins! Thank you Berge Ford Crew!
Alfred Dillard
22 de oct. de 2015
My transmission went out and dealing with an extended warranty company presented some challenges. My service agent Fernando P was able to make the experience pretty bearable. He knew what to do to get me back on the road as soon as possible. He did an excellent job.
Sasha Hunter
21 de oct. de 2015
Everyone was friendly and helped out right away. Took care of our brakes that were bad when we purchased the truck. Thanks!
Greg Syslo
21 de oct. de 2015
As always, it was a pleasure servicing my 2006 Mustang with Berge Ford. The staff is always courteous, helpful, and willing to go the extra mile to ensure that I get the service I need. I can actually say that when I received a reminder from the service department that my next scheduled maintenance service was needed, I was tied up with work but I was comfortable letting my wife take the car in to get the service done, because I can trust that the service department at Berge Ford will not try to take advantage of her, or sell her un-needed parts.
Scott Morris
21 de oct. de 2015
Friendly and very concerned about me and making my sure the repair of my vehicle was done correctly the first time.your Collison repair facility is top notch.the minute I walked in the door I felt great warmth and respect. Thank Berge Ford Collison center.
Ammara Duenkel
21 de oct. de 2015
The staff at Berge always do an excellent job taking care of my Mustang. Thank you so much!!!
Emelie Campbell
20 de oct. de 2015
Chris was extremely patient and helpful during the ENTIRE process!
Frank Haraksin
19 de oct. de 2015
Treated well. Service good. Decided to wait. Was a little longer than anticipated.
Terrance Rowe
18 de oct. de 2015
The staff in the Service Dept. continue to deliver quality customer service. Joey made sure that my vehicle got the correct service as quickly as possible. The vehicle was returned to me freshly washed and ready to go. I'll continue to use Berge Ford to service our Ford Fusion.
Randy Carter
18 de oct. de 2015
2013 Ford Edge - Had a battery problem. The service agent came to the car within a couple of minutes and after telling him the problem, quickly made arrangements. Within a couple hours the car was finished and ready to go. It took a little long, but told me that the battery needed to be tested to make sure it had a bad cell, and then would be replaced or recharged.Excellent service and friendliness
Teresa Moore
18 de oct. de 2015
I took my car to the collision dept on 10/5/15. My car was to be ready on 10/9/15 however, my car was not ready until 10/13/15. I tried to pick up my car on 10/13/15 but the battery was dead. The collision dept charged the battery to get my car to the service dept. I could not wait so I picked up my car on 10/14/15. The interior lights did not come on when I opened the doors so I took my car back on 10/15/15. The service adviser could not fix the light issue so I came back on 10/16/15 for the tech to fix the light issue. After 1 hour and 45 minutes I had my car back with the lights coming on when I open the door.Lesson learned, don't come in when I have things to do and places to be. Everyone was helpful and friendly and I love having my car back.
Joanne Becker
16 de oct. de 2015
2015 C-Max. Everyone was really nice and the best part was there was no pressure!!We were there all afternoon and evening (we ended up buying 2 vehicles) and the one suggestion we would have would be for there to be snacks and drinks readily available. When we asked about it we were taken to the employee break room for a soda machine. It would be nice to have something in an area that is specifically a customer area. The snack shop in the service dept. was closed since it was later in the day.
Joel Stevens
16 de oct. de 2015
This is the second issue we have had with the sun roof on our 2013 edge. Talking with staff it seems that there are issues with this roof. You have fixed the issues however after the factory warranty is up there could be expensive repairs.
James Ledingham
16 de oct. de 2015
I am unhappy with my ford, but I have no complaints about the Dealership. I feel they are kind and fair.
Judith Aiello
15 de oct. de 2015
Great service, friendly and accommodating staff. No waiting and quick service.
Karen Greenslade
15 de oct. de 2015
Once again Sergio was able to have my Ford Fusion looked at very quickly. It turned out that the battery was defected and I received a new battery in around an hour on a busy Columbus Day Monday. I always make sure I can deal with Sergio whenever possible.
Stephen Wilno
14 de oct. de 2015
My family and I have bought two vehicles form Berge Ford in the last 4yrs,and will most likely buy a third in the next 2yrs.That said Obviously we are very happy with our purchases and the treatment by the Service staff each and every time we bring our vehicles in for regular scheduled services.This last month my F150 was involved in a accident (not my fault)that required major work on front and rear of my truck. It was handled by Ron in your collision dept.in a precise and professional manner. He worked with my insurance provider and all is well with me! Got my truck back in 9days and couldn't be happier!Thanks
Lynn Mary
13 de oct. de 2015
I love Berge Ford. Always friendly service, both in the showroom and in the service area. Berge has always met and/or exceeded my expectations. I can only say good things about the way I am treated at Berge Ford.
Robert
13 de oct. de 2015
I went in for an oil change and transmission evaluation. Ended up getting new clutch and seal to correct shudder problem. Was given a rental and received my repaired vehicle as scheduled.I can honestly say this was the best service experience I ever had in my 54 year life. My 2012 Focus is running the best it ever has. I was taken care of at an amazingly quick pace and just blown away at the superior service and quality of the repair/service.You have a new fan here!!!
Lorie Fortner
13 de oct. de 2015
During a routine oil change, I noted to my service agent that my 2013 Escape dash reminder noted that the engine coolant was low. While I was waiting for my car, David Harney, my service agent, stated that I had a water pump leak and would have to leave the car overnight. They provided a rental and I picked up my car the next day all repaired under warrantee. Berge Ford staff and mechanics ALWAYS do an awesome job communicating the problems and repairing the car superbly. I recommend them to all my friends. Note: I continue to go to Berge Ford even though there is a Ford dealer within a few miles of my home, because I trust them explicitly. I am widowed so need assistance with my vehicle that I can trust to have my best interest at heart. Berge Ford (and David in particular) fulfills that need completely.
Judy Sordia
13 de oct. de 2015
As always I have had great service with Berge Ford. Sergio has always taken good care of my vehicle.
Jeanne Knapp
12 de oct. de 2015
Everything went smoothly. Harlon was great and took great care of my truck!
Marian Cluff
12 de oct. de 2015
Joey is the service department is the best! He is always helpful and courteous.
Richard Cagan
11 de oct. de 2015
always excellent........................................
Debby
10 de oct. de 2015
I'm very satisfied with my service experience at Berge Ford. Dave B. Is my advisor and he did a great job of getting my car done quickly and correct. The complimentary car wash was a nice touch.
Dave Currier
10 de oct. de 2015
Joey Zuffino helped me and did a n excellent job at getting the parts, keeping me informed and completing the work. Thank you
Gilbert Lawrence
10 de oct. de 2015
New 2015 F150 4x4 I had a strange noise in front wheel when moving. Service guys found rock in brake rotor. In short order removed rock fixed breaks and washed truck. No charge. Great service. I couldn't be happier. Gene
Sheila Ramos
10 de oct. de 2015
Brought my car in for an oil change. Jim Crutcher was was very efficient and gave excellent service! We appreciated the fact that he didn't push for other things to be serviced, which always seemed to happen in previous visits. It made for an excellent experience. Thank you!!
Doris Porte
9 de oct. de 2015
Hello i purchased a 2008 ford f450 at Berge ford in mesa az. They were quick about financing,drove the truck was what we need filled the tank. I am happy
Kirby Brandon
9 de oct. de 2015
Excellent staff. Great experience. Overall a very good time.
Linda Denton
9 de oct. de 2015
I went in for an oil change and expected to have to schedule an appointment for other services needed including recalls and trunk supports. But David Burkhardt in the Customer Service Dept. got it all done that day within about 5 hours including repairs involving a leak in the water pump that I was unaware of.
Kristine Brazzel
9 de oct. de 2015
Efficient service. Used for years. Facility was clean and work was done in timely manner.
Samuel P.
9 de oct. de 2015
staff was very helpful. Cody Garbis is a very good representative for your dealership. The process took a bit long to go from 'yes, we'll take it' to 'here are the keys', but the staff was very friendly and so far, I am very impressed with each person we've dealt with.
Lea Pisio
8 de oct. de 2015
amazing experience all together from the first contact to getting the keys.
Marc De Rosa
6 de oct. de 2015
I needed a new plastic footplate for my factory installed steps on the sides of my 2014 Ford F150. I stopped in and met David. David took good care of me. I am very happy with the Berge Ford Service team.
denis munoz-plaza
5 de oct. de 2015
Service dept. unable to confirm trans issues. Valve body was replaced. Will just have to live with it until problems become more frequent.No one washed the car this time, nice to get a clean car back though.
Anita Easley
5 de oct. de 2015
Great! Especially liked the added benefits this trip--no charges!
Gregory Pott
5 de oct. de 2015
It was a very professional service call. All the people involved were excellent and worked very hard to take care of my problem, which they corrected. Great job!
Edward Bridschge
5 de oct. de 2015
When we arrived Fernando met us. We explaining issues with our car. He kept us updated. Our car was fixed. Service was awesome as usual. We were very pleased!
Robert Lee
5 de oct. de 2015
Excellent job all the way around....I have a tendency to come in too much for services..But, each time I am treated very, very well...Thanks
Julie Coburn
4 de oct. de 2015
I have had the same guy each time and he is always helpful. I had a full service on my Ford Focus hatchback a few weeks ago and then needed to bring it back in to check tires and reprogram a recall. They have nice facilities where you can get some food and watch TV while you wait
Kevin Cary
3 de oct. de 2015
Upon arriving at Berge Ford, I found no pressure by the sales staff. Kevin Conley approached my wife & I as we walked the lot looking at F-150's. He ask if he could be of any assistance, offered direction, wasn't pushy in any way and let us look. We thought we'd found something to look at, and Kevin got the keys, ask a few questions so he could look at his computer for other available trucks that might interest us and let us look over the truck. Wasn't what we were looking for and Kevin lead us to another truck to look over, It was 100+ labor day and he brought us waters. Still wasn't the right fit and Kevin started in to look on his computer for more options, I suggested we accompany him to make the job easier. Kevin never pushed agreed that would be a good idea because it was hot and we went inside. I was impressed with the non-aggressive approach. Inside we found the right fit, at the right price. We worked with Dave Pierce on financing and drove our "Certified, Per-owned 2015 F-150" home that night. I'm extremely pleased and satisfied with your sales and financing team that I've gotten the opportunity to worked with at Berge Ford.
Vicki Hegebush
2 de oct. de 2015
Ford Flex. Rear lights went out on passenger side and auto places in town couldn't get the back open to get to the lights on the Flex. Called and asked for appointment and they said they had an express isle for problems like this. It wasn't very "express" but that could be because the car got washed too. It was over 45 minutes. Just glad it got taken care of. Good cafeteria for quick lunch break express problem.
John King
2 de oct. de 2015
Our service agent was very accommodating and promptly took care of our needs. Kudos to service department, including the helpful lady in the office.
Dale Stahl
2 de oct. de 2015
great place to have service done highly recommend very friendly personal
Linda King
1 de oct. de 2015
My experiences at Berge Ford has been exceptional! Buying my Edge there was the easiest car buying experience I've ever had and taking it in for servicing is always easy. All the guys that come out to assist you are very pleasant. My Edge had a freak accident from something on the road causing damage but even though it took a month to get my car back they kept me updated with progress and that they were waiting on my insurances decision. I got it back, it drives like a dream. Thank you to all who were involved in fixing it!
William Rigsby
30 de sep. de 2015
Work was completed as promised and within the time expected. Service advisor was very courteous and professional.
Ina Ramirez
30 de sep. de 2015
Service was excellent. Service Advisor Tim Drake was very courteous and explained in detail the service that was performed on my Ford Explorer.
Matthew Gooding
30 de sep. de 2015
Joey is a great service tech. Don't get rid of him. He is very efficient and quick to get the job done.
Jason Alley
29 de sep. de 2015
We wanted to buy a Focus, we stopped at Berge, the sales team was not too high pressure and worked to meet our terms. When I am ready to bu my next vehicle, I will go to Berge first.
cardiva
29 de sep. de 2015
I had a great experience dealing with the Service Department from start to finish. They greeted me with VIP treatment and kept me in the loop when it came to things that needed to be serviced on my car. They delivered on their promise and a CAR WASH TOO!! My service advisor was Joey and he was great. Will definitely bring my car back to Berge Ford.
Leo Rollans
28 de sep. de 2015
did exactly what you said you were going to do and did it in the time you promised. what more could anybody ask for?????
Robert King
28 de sep. de 2015
Ed, parts manager, and all of the technicians are knowledgeable, efficient, and represent the best in customer service. My thanks to Ed especially.
Blaine Monson
28 de sep. de 2015
The service and the service people were great. I am disappointed in Ford for the deisel trucks stuttering problem but not in Berge Ford for the service. I would recommend friends to go to Berge Ford, but right now I would not recommend anyone purchase a Ford.
Stephen Lichtman
27 de sep. de 2015
The recall as assume is done correctly. So far I have no complaint at this time.
David Blanchard
26 de sep. de 2015
I really was impressed with the service of buying a new car from the whole team at Berge Ford. I was very happy that the sales team drove my new car to my business on a sunday. Wow they really go that extra mile for there customers.
Thomas Schuett
26 de sep. de 2015
Tim Drake has helped me in the past and I find him easy to understand and willing to accept my input. He finds me in the dealership when the truck is ready and gets it to me promptly.
Sandra Eiker
26 de sep. de 2015
I came to Berge because you were recommended and it was sale time. I was greeted by a very friendly and low keyed sales rep who listened to my request.Scott showed me vehicles and then I saw the 2016 Ford Fusion taking up a parking space on the lot.After test driving it and considering my financial situation as a retired person I saw my way clear to purchase, after some negotiations and thought.Scott, Fran and Dave were all amazing to work with and when I get time to review the manual I will learn more of the features. Diego gave me the overview and all we neglected to do was to set the clock, but that will happen and being two hours ahead for a while is fine.Friends and my former service people are pleased and they all still want to know about the color, well bronze fire is quite a sight.Thank you.
Dante Romeo
25 de sep. de 2015
Ford Taurus, Exiled Service on oil change & battery replacement, Yes my service manager was great.
Catherine Rojo
25 de sep. de 2015
My visit was to get my free oil change for my birthday. Which I did. Also received new wipers and a new battery. All for free. Joey my service rep was great. I can not tell you how happy I was with the service and with someone on who is on a fixed service like this goes a long way. Thank you for that.
Craig Rising
25 de sep. de 2015
Fernando takes care of my service needs like a pro
Anthony Isabella
25 de sep. de 2015
Well Jim, As you know i have been buying Ford cars and trucks from Berge Ford for at least 40 years. I think this Taurus is a great car, I have had all the best German cars and this car is as good as any maybe better. Tell Ford to keep up the good work.ThanksTony Isabella
Dennis Austin
24 de sep. de 2015
I am always treated well at the Berge service center and will continue to get my truck serviced here.
Terence Crabtree
24 de sep. de 2015
Kris Marsh and Nathan Riggs were amazing as always to work with. This is the second vehicle we have bought with them, and we couldn't be happier. Excellent dealership for sales and service!
Lance Marble
24 de sep. de 2015
4th vehicle purchased from Berge. Easy to work with, fair price, good selection.
Monty R
23 de sep. de 2015
Love to deal with Jim for all of our service needs.
KATRINA TRIMBLE
23 de sep. de 2015
AMAZING SERVICE! I'D ADVISE ANYONE LOOKING TO BUY A CAR/TRUCK, OR HAS CAR PROBLEMS TO CHECK OUT BERGE FORD! JOEY ZAFFINO IS THE GUY TO TALK TO .. HE WAS SO HELPFUL! DEFINITELY GOING BACK!!
John Fitzgerald
22 de sep. de 2015
Harlan was exceptional. Best Service advisor I have come across!
Patrice Slemmer
22 de sep. de 2015
I was very please as I had arrived early and they still took care of me in record time!!
Kiley Kitterman
22 de sep. de 2015
I purchased a Ford Fiesta 2014 and the service was great! They were quick and I was highly satisfied with the results!
Karen Spiker-petty
21 de sep. de 2015
service was timely and excellent the people were courteous to me and most appreciated
Arlene Griffin
21 de sep. de 2015
Escape. Pleasant experience and staff was very helpful.
Charles Paradis
21 de sep. de 2015
Once again Sergio took great care of my wife and her 2015 Escape.
Luciano Sartori
21 de sep. de 2015
My service advisor was very helpful in explaining what needed to be done, kept me informed of progress while waiting for my car. Cost was explained before commencing work.Second Mustang I have purchased from Berge Ford and always come back for service.Thank you,
Eddie Contreras
20 de sep. de 2015
Staff is very friendly & knowledgeable. Sergio is always very accommodating. He answers all our questions & does an excellent job taking care of us. He is the best!
Paul Schmidt
20 de sep. de 2015
From the first call I made, to being handed the keys to my new truck, I have nothing but fantastic things to say about Berge Ford and Mel Palmer. Mel took the time to make me feel welcome and see to all my needs. It was so nice to have someone listen and know that I was being treated so well. Thank you Berge ford and thank you Mel Palmer for making this buying experience so nice. I will definitely be sending customers you way in the future. If you are even thinking of buying a new vehicle do yourself a favor and call Berge ford and ask for Mel Palmer!Paul SchmidtProud new owner of a Ford 150 Truck.
Michael Baldwin
20 de sep. de 2015
I purchased a 2015 Mustang GT from Berge Ford (My 5th Ford) and just couldn't be happier. Scott Solee was my salesman and he was no pressure but kept at it just the perfect amount and found my car at a price that I couldn't refuse. 5 stars.
Heather D.
19 de sep. de 2015
Michele B. was a wonderful salesperson helping us with our purchase. We used the 'A' plan and she was very familiar with the process.
Marcinelle Sarager
16 de sep. de 2015
great staff and great trucks! it was a hot night but we were able to find our special truck and bring it home that night
George Wells
15 de sep. de 2015
Vehicle received on time. Repairs completed in timeline estimated. Repairs executed professionally.
Kevin Cary
15 de sep. de 2015
My wife and I were looking in buying a new truck. She had been looking at sales in the paper and on line. Ford advertisedo a deal on the F150 and we thought we'd take a look. The dealership looked clean and was easy to access. Walking through the trucks, Kevin Conley drove by, ask if he could help, made a few suggestions and moved on. Amazingly, he wasn't pushy. We found a truck we'd like to look at and Kevin just showed up, got the keys, ask a few questions and left us there to look things over. He returned and this wasn't the truck so Kevin directed us to others. He was never pushy, so I ask if we could go inside and we could work with him where it was cool and he could work more effectively on his computer. We found a previously owned, certified truck, drove it, settled on a price and w=nt to financing. David in finance,went over the money, answered questions and made the deal/experience easy and comfortable. What an awesome bunch of people who know there product and never push or force anything. I'm extremely happy with the service I've received from Berge Ford team and will definitely recommend anyone who's looking for a vehicle to stop by there.
George Abbott
11 de sep. de 2015
Came in for an oil change service & to check up on a previously ID'd warranty issue. Work was expected to take a day or two. Got it back the AM of Third day, but no big deal. well satisfied with work done & staff interaction!
James Kusbel
10 de sep. de 2015
I purchased a brand new 2015 Mustang GT from Taff Watts at Berge Ford. It was the easiest, most straightforward purchasing experience ever. Period.
John Pennypacker
10 de sep. de 2015
Came in for oil, filter and tire rotation. Met by Jerry Shannon and vehicle processed right away. In an out in about 1 hour. I doubt this would have happened anywhere else. I am satisfied with the overall inspection process for the rest of the vehicle. I will definitely continue to have routine services performed at Berge Ford - you all do it right the first time.
Jennifer Payne
10 de sep. de 2015
I purchased a 2015 Ford Focus from Berge Ford. My sales rep was Gary Warning. I just went to Berge to test drive a Ford Focus and had not planned to buy that day. Gary was helpful in getting me the payments I needed and 2 days later I drove off the lot with my brand new Ford Focus. I'm very happy with my new car and with Berge Ford for making the process painless. Thank you.
Linda Somo
9 de sep. de 2015
The service was quick & efficient and the staff is friendly.
Lisa Thomas
8 de sep. de 2015
We brought our 2013 Ford Shelby in for an oil change; the car wash was an added bonus! Thanks for a great crew at Berge Ford!
John Chris Smith
8 de sep. de 2015
Your team has always taken care of me. The only minor complaint this time...when I came back to pick up my truck it took a long time for someone to bring it up. It was around noon, so maybe you were running low on guys.
Lenore Hofmann
8 de sep. de 2015
I purchased a 2015 Escape. I brought the vehicle for a recall fix on a weekday afternoon and got a call early the next morning that it was ready for pick up. WOW!! The whole staff was exceptional. I felt like I was dealing with family or very good friends I had known forever. I would never purchase anything but a Ford product. The employees at Berge Ford, from the first day I walked in the door have went above and beyond. Thank you Mr. Verge for the greatest, nicest, caring, and down to earth employees.
John Orton
8 de sep. de 2015
I have nothing but good things to say about the group at Berge Ford. Stephen Lyman was extremely helpful and professional while I was looking for a pre-owned vehicle. One thing I liked best was that there was no pressure or any feeling he was just trying to make a sale. He helped me find the right car at the right price and I appreciate people who do business that way. I will say the same for the finance department and other sales people I met on the floor. It was by far the best car buying experience I've had and when its time to buy another vehicle Berge Ford will be my first stop.
Robert Vanover
7 de sep. de 2015
2014 f150 stx red repaired fog light while I waited
Retha Cordovano
7 de sep. de 2015
Kim Shroyer and Marc (finance team) were excellent. Got in and out in less than 3 hours; a world record, I'm thinking. However, your service department is dreadful. In addition to having a LoJack installed, there were also 2 small issues with the car that needed to be addressed. I was told that all would be handled in a single appointment, but they weren't. The LoJack was installed just this weekend, but that was it. When I questioned the service team, I was told that they would have to order the parts AND that that was someone else's responsibility. Pretty much every question I asked, was someone else's responsibility. With three weeks between date of purchase and date of service, surely someone had time to order the required parts for the other repairs. Yet, no one thought ahead to do that. Now, I have to surrender my car a second time to have the work done. I work in Casa Grande, AZ. This is not convenient for me at all. Sad, sad, sad. Someone had better fix this, or people are going to start going elsewhere to have their Fords fixed.
Heidi
7 de sep. de 2015
I have purchased two Ford's in my life, an F-150 and my current Escape and BOTH have come from Berge Ford in Mesa! They are knowledgeable, expedient and patient and - I believe - got me the best deal I could on my beautiful blue car! Thank you Berge Ford!!
Stephen Jew
6 de sep. de 2015
Awesome experience, service was very quick and while we waited Diego over is sales showed us some awesome potential new cars!
Tracy
6 de sep. de 2015
Service went well. Did not have to wait quite as long as they estimated which is always great.
Jennifer Yost
6 de sep. de 2015
WE LOVE Berge Ford!! We buy ALL our vehicles at Berge Ford!! I know I can TRUST our sales person (Bruce Bressler) to give us the time and attention we need to make the best choice for our vehicle needs. Our service advisor (Fernando Pacheco) is always helpful anytime we need service on any of our vehicles (F250, Edge, Ford Focus). We live up North and prefer to ONLY deal with Berge for all of our vehicle purchases & service!!! DEFINITELY HONEST & TRUSTWORTHY SALES & SERVICE!!!!;)
Andrea Christ
5 de sep. de 2015
My one complaint, is that although I explained that I had bought a "certified" used car and my warentee was actually a year longer, the service person did not seem to understand that. He explained that my "extended" warrantee would not cover what was wrong with my car and I needed to get in quickly to fix it. My husband called the general manager when I got home. I was correct, my original warrantee was good for an extra year.
Donna Vitale
4 de sep. de 2015
I have a 2014 Edge. I live in Cottonwood, AZ but have family in Gilbert. It was my birthday month and they did a free oil change and car wash. Everyone was very kind, courteous and helpful. I waited for the service and was surprised that you had a coffee shop. Unfortunately, it rained the next day!!!!See you all again>Thank you so much!!!
Ellen Jouppi
4 de sep. de 2015
I was treated like family. Thank you for making it a wonderful experience.
James Russell
4 de sep. de 2015
Excellent buying experience - Scott Solee was very helpful.
Kason Mcewen
4 de sep. de 2015
Enjoyed working with Gary because he was friendly and sincere. He wasn't pushy or bashing other car dealerships to convince us to make a purchase. I appreciated that.
Richard Kamerman
3 de sep. de 2015
Always pleased with the service at Berge....received a fair trade-in price for our Ford Escape and purchased a new Ford Escape. All dealings were efficient and quick and we were happy to drive home in our new car the same day. Very easy to work with the credit dept. to set up our loan.
Patrick Ngaruiya
1 de sep. de 2015
My experience was excellent. Gibby the sales person that assisted me with my purchase did a good job in ensuring that my needs were met. He was helpful in making sure my purchase went as smooth as possible. I would like to thank Berge Ford dealer and Gibby for the happy purchase.
Frederic Gonyea
1 de sep. de 2015
In and out. No problems. Knowledgable staff, very polite. Great coffee shop, etc, etc, etc.
Roberto Velazquez
1 de sep. de 2015
Took my Ford Escape in for a recall service. Car information system works good now. Service was completed on schedule.
Kay Sherlock
31 de ago. de 2015
Everything was fixed and the car wash was unexpected and appreciated. I am very happy with the service provided. I'm also very glad I purchased the extended warranty.Thank you!
Christopher Darr
31 de ago. de 2015
Sergio did an excellent job getting our battery problem resolved, but he always does an excellent job for me!
Cynthia Harris
31 de ago. de 2015
The staff was the main reason I went to Ford. Or at least to this particular Ford. They didn't play games or try to sell me a car I couldn't afford. My time at Ford was a pleasant experience and every day I drive my car, I like it more.
Gregory Harris
30 de ago. de 2015
excellent service, took care of me from greeting until the end
Osvaldo Garcia
30 de ago. de 2015
We love going there always friendly honest and trustworthy!!!
Art Leon
29 de ago. de 2015
I recently purchased a Ford F450 diesel work truck for my business from Berge Ford. I was greeted immediately by Steven Voelkel who assisted me in the finding and purchase of the vehicle. He was very thorough and answered all of my questions while helping me find the perfect truck for our business. Steven was a complete professional and was also very easy to work with. Nathan Riggs then assisted me with all of the financing options as well as educating me on warranty options. Nathan was also first class in the service he provided. I would highly recommend the team at Berge Ford, Steven and Nathan specifically. Thank you!
Andrew Slauenwhite
27 de ago. de 2015
Traded in two vehicles. We have both bought many vehicles,over the years. Neither one of us enjoy dealing with a car salesman. This was our first experience of purchasing two new vehicles which took quite a few hours totally stress free! Thank you.
Garry Moore
27 de ago. de 2015
I was greeted in a timely manner when I brought my Fusion in for service and I was called as soon as it was done. She was sitting right our front when my son brought me back. HAPPY --
Edwin Roberts
26 de ago. de 2015
The staff was very friendly and the overall service was great.
Thomas Pippett
26 de ago. de 2015
The service and repair was excellent, sergeo our service representative is awsome,he called me twice to keep me informed as to the status of the car,what was repaired,that's why it's have all my automotive needs done at berge ford.
Chris
26 de ago. de 2015
What a great purchase and sale experience. I transacted on three cars in one day and did not have any hurdles with the three difference vehicles. The sales dept as well as finance department walked through every agreement, warranty and other forms of contracts. No pressure, thorough and fair values on all three vehicles. Simply a nice experience and a well run company. Makes me like buying (and selling) cars again. PS I bought my dream f-250 truck, so their inventory was excellent at well!
Donna & Jonathan Olson Family Trust
26 de ago. de 2015
We had a specific vehicle and price range in mind when shopping for a used car for our daughter. She was quite specific in her choice of color. Glenn was patient in working with us and found a vehicle that met our expectations. The buying experience was very pleasant and preferable to the style used by so many other dealers. This is the fourth vehicle we have purchased from Berge.
Dianne Wagner
25 de ago. de 2015
recall on broken door spring replaced same day brought in- few hours time. very helpful & fast service..
Laura Emmons
25 de ago. de 2015
Everyone is always so helpful and respectful at Berge. Thank you for all your hard work.
Sasha Hunter
25 de ago. de 2015
Diego was a great salesman. He was never pushy and worked with us until we had the deal we wanted. Well played!!
Jacqueline Aiello
25 de ago. de 2015
I love my Ford Fusion. It was an awesome experience at Berge Ford. Nice, Friendly people and excellent service from the second I drove onto the lot to the second I drove off of the lot. Thanks everyone.
Phyllis Stewart
24 de ago. de 2015
Great service on schedule to be completed as promised
Bambi Lawson
24 de ago. de 2015
I was able to drop my car off on Friday to have it ready on Saturday. They did a nice job washing my car this time. It would have been nice if the Service Advisor told me if the car needed anything.
Kristine Marler
23 de ago. de 2015
My visit was due to a factory recall, as I only had the car since May (2015 Ford Focus SE). Whenever I bring my car into Berge, I've had nothing but good service and the people in the Service Department are extremely friendly.
Laura H.
22 de ago. de 2015
Great sales person who made every effort to make us feel welcome and accommodating to my family's needs.
Christopher Samii/ TBR Ranch LLC
22 de ago. de 2015
I have traveled to Berge ford from California to buy three trucks in the last 5 years because of how well the fleet sales and financing take care of me. I will continue to buy my trucks at Berge Ford because they have earned my loyalty
Laura K
22 de ago. de 2015
Berge Ford service was very helpful. He kept me informed on the progress of my vehicle and offered a rental car when it was clear the explorer was going to remain in service for a few days. I recommend Berge Ford to my friends and colleagues.
Kelly Black
21 de ago. de 2015
The fleet department was awesome to deal with. We recieved excellent response from our sales representative. The product we were serching for was found and made available when we needed it. The pricing for the units we purchase was fair and we recieved a fair price for our trade-in. The finance department was also great to deal with. I got in and out with purchasing two trucks in a matter of an hour. I will recommend my friends, family and business associates to Berge fleet sales!
Holly Steinfadt
21 de ago. de 2015
I came in because my check engine light turned on. I brought my vehicle in around 330pm, so the dealership was only able to look at the car. They gave me a rental car for free to use while my car was being worked on. The person who helped out made sure to keep me updated on what was happening. Very pleased with my service
Russell Gardiner
20 de ago. de 2015
Your service was excellent. Mel Palmer showed us the right car right away. We were pleased. Link was wonderful. He bent over backwards to make sure we were satisfied. I have two complaints. The financing took way too long. I told both Link and Mel that we had already secured financing through Bank of America. I was surprised when they finally brought us back to sign papers and we were financed through Wells Fargo at over 4%. Bank of America had told us our rate would be 2%-3%. By then I was too tired to argue as it was 9 p.m. The next morning I called Berg Ford and asked about the loan. They said they would look into it. We still have not heard back. They said they had changed the loan over to Bank of America, But I would like to know the percentage rate of the loan and what the monthly payments would be. On another matter, Eloise had to take our new car into the Berg Ford service department last night because the engine light came on. The service department just called and explained the repairs they had to make. The good news is that the repairs fall under the warranty. But it was inconvenient for Eloise to take the car in and get a rental for a day. Berg Ford needs to be more careful about the used cars you sell. It should not have problems less than a week after we bought the car. Over all though we are pleased with our car and the service you have provided.
Louis Jann
20 de ago. de 2015
Left my car in the morning for front end alignment and to resolve 2 recall issues. Was happy with the service and Tim was very helpful.
Taylor Hamlin
19 de ago. de 2015
I just bought a 2016 escape and absolutely love it the Berge family has been apart of my family for along time maggie my sales girls was very helpful and very personable had a smile the entire time we were working the deal always asking if we were comfortable during the sales process the sales manager came to tell me how the deal was going and worked hard to get the best deal possible and was very helpful over all very satisfied with the way the process went and I will without a doubt be returning to Berge from now on to by all my cars and will be staying in the blue oval family of ford
Ted Miller
19 de ago. de 2015
Awesome service, thanks..............................................................................................................
Carol Lopinski
19 de ago. de 2015
Honest assessment of work needing done, timely service and communication.
Joel Stevens
18 de ago. de 2015
We had a 2003 mustang convertible which we loved and traded it in for a 2015 mustang convertible. We can't believe the difference in the two cars. the 15 is unbelievable. We wanted to get more options, but you have to upgrade to certain packages which we didn't want to do. You should be able to order the things you want on a vehicle without paying the package price. Dave Thilges is outstanding, we have worked with him before and he goes out of his way to help you. We love the car, the dash and styling are beautiful, in all it's a fun car that gets a lot of looks.
Steve
18 de ago. de 2015
Great job guys, really appreciate the free oil change on the Birthday !
Julie & Jim Ramsey
18 de ago. de 2015
Very helpful. Went out of their way to make sale pleasurable. Followed up after the sale. Purchased a 2015 Ford F350 4 x 4 crew cab.
Kevin Kopiasz
18 de ago. de 2015
2015 Ford Fusion. Service was great, Taff did an outstanding job to get me into the car I wanted.
Kathleen Ross
17 de ago. de 2015
the service and professionalism were evident throughout the whole purchase process. the new focus was everything we were looking for and the product was provided based on our conversations with Link.
David Kohr
17 de ago. de 2015
I went to Berge Ford to get service done to my 2008 Fusion. I had no intention on buying a car that day. While I was waiting for my car to be finished I was walking around the lot, just browsing the new cars. That's when Tyler Harris approached me. It was a hot day and as I saw Tyler walking towards me I remember thinking to myself "I don't want to waste this guys time and have him out here in the sun" but after a few minutes of talking with Tyler about my situation he had me thinking about trading my cars in and getting something new. See, back in September I purchased a Jeep Wrangler and I loved it but in January my GF got pregnant so I knew that I had to get rid of the Jeep (although I didn't really want to). The problem was I still owed a lot on the loan I took out for it. Tyler helped me explore my options and helped me choose the one that was best for me. Before the day was over I traded in both of my vehicles and drove off the lot in a 2013 Ford Taurus. My experience at Berge Ford (especially with Tyler Harris) was amazing! I would recommend them to anybody that's looking to get into a new vehicle! Go to Berge ford and see Tyler Harris! He'll take care of you!
Susan Miller
17 de ago. de 2015
I am always happy with service. The wait time was a little long, but I thought it was awesome that you had free cold water bottles for your customers. It was very hot out.
Jerilyn Heupler
16 de ago. de 2015
the staff was excellent; he was very clear on what was wrong, the time need for repair/replace the item. They stand by their product.
Jeffrey Plain
16 de ago. de 2015
Sold me the truck I wanted at an agreeable $. Was not fond of the "we have other people looking at it so we need to write the contract now" sales pitch. But the sales rep was personable and respectful and my wife and I REALLY appreciated the expedited sales procedure. In and out is 2.5 hrs! Just wish that you were closer. Living in N Phx I cannot justify driving to Mesa for oil changes and service.
Glenn Beaumont
15 de ago. de 2015
Honest, ethical, always fair minded.Highest trust and confidence.Demonstrated consistently over the years.Trusted so highly that I referred the principle of our firm who also purchased a new King Ranch truck and was thoroughly impressed with the Berge Team and experience.
Bartell Neves
15 de ago. de 2015
I have been using your dealership since we moved here from California in 1997, and have always been treated with courtesy and respect.Regards,Bart Neves
Isabelle Parr
14 de ago. de 2015
I scheduled my recall appointment and was seen promptly.My service technician Tim was very polite and efficient.I have been very satisfied with my ford vehicle and ford service.
Jolee Frazier
14 de ago. de 2015
had the exact color, staff very easy going and normal....not desperate
Kacey Stahl
14 de ago. de 2015
Your dealership was awesome. Everything on my car was fixed and it is running Great! It was my first time here for service and I will definitely come back.
Cristie Roe
14 de ago. de 2015
I came to Berge Ford expecting to buy a used Ford Focus or similar model to replace my 13-year-old Toyota that had finally died. The salesman (Link) spent a lot of time showing me all the used cars that met my criteria, as well as a new (2015) Focus, without putting any pressure on me to go with the priciest model. In the end, I went with the new Focus because of the 0% interest, and because I wanted a car that would likely last at least as long as my previous car did. The other thing I really appreciate is that Link called me the next day to find out how I was doing with my new Focus, and when I confessed that I was still having trouble with all the "bells & whistles" that new cars come with nowadays, he invited me back for a "tutoring" session in which he showed me again how to program the radio, use the built-in bluetooth, etc. All in all, I felt like I got a lot of personal attention as well as a great deal. And I really love the car!
Cynthia Snider
14 de ago. de 2015
Great service personell and quick service. Pleasant experience
Sharon Corea
14 de ago. de 2015
Even though my oil change seemed longer than usual (2 1/2 hours) and my car wash was forgotten, but taken care of - I was pleasantly surprised and thankful that I was not charged for the oil change because of the inconvenience. It helped me quite a bit since I did have a new air filter installed and did pay for that. Thank you for your kindness.
Theresa Giorgio
14 de ago. de 2015
Every one in the service group took care of my problems
James Kaltved
13 de ago. de 2015
We bought a 2016 Ford Escape with everything on it. Our salesman was Gary and he treated us very good. He offered us bottle of water right away and sat down with us to get an idea of what we wanted since it was really hot outside. That way he found the cars that fit what we wanted and drove them up to us so we did not have to weather the heat. I thought that was very nice since it was 108 outside. We finally picked one and everything went smooth even on the trade in that we had. I got what I wanted and then they sent us to a person who went over all the options on the new car. After that we sat down with the loan person(Marc)and did all the paperwork. Marc was very nice and efficient. Then our salesman came and got us to cover more options on the car and answer any questions. We drove off feeling very happy with our new Ford Escape. I would highly recommend Berge Ford to all my friends.
Charles Durham
13 de ago. de 2015
Very pleasant experience,thank you.We will continue to use Berge Ford for all our automotive needs.
Olan Wade
12 de ago. de 2015
Berge Ford's service department is professional and I have always been happy with their service.
J
11 de ago. de 2015
I enjoyed my time at Berge, the only complaint I had is they didn't take my offer which was very reasonable, I ended up buying anyways and don't regret the vehicle I bought just wish I would have stuck with my offer because I know I could have gotten it. That's more against me but besides that they were very kind and Shawn Yates is such a friendly guy!
Derrick Moreira
11 de ago. de 2015
Berge Ford sales person went above and beyond to accommodate and assist us with our requests. Your finance person was very thorough and made the purchase so quick and efficient.
Dale Lewis
11 de ago. de 2015
My 30 day old 2015 "Redesigned" Edge had a faulty liftgate latch, which took one week to repair because Ford eliminated a release latch that previous Edge models had. This made the repair/replacement very difficult. Berge employees did a fine job in fixing the problem but with a better design for access to the latch the replacement would have been easier and the repair time much shorter. I hope Ford is made aware of the issue.
Cheryl Crutcher
11 de ago. de 2015
Berge Ford is the best! Everything went smooth, couldn't be happier.
Null Vizicom Inc
11 de ago. de 2015
Very happy with my 2014 F150 crew cab. Staff were all very good to work with.
Matalyn Gardner
11 de ago. de 2015
Always good service, but I'm just not into making comments.
John Turilli
11 de ago. de 2015
Your service advisers are very nice and professional. I was advised by a new service adviser and he was very informative and honest. Your cashiers are always fun to speak with and I have instructed many friends and family to use Berge Ford for oil changes and tire rotations.
John Zoellner
11 de ago. de 2015
Berge Ford's service department is always top-notch!!!
Katherine Flynn
10 de ago. de 2015
They service guy was excellant. Thank you thank you
Michael Tutay
10 de ago. de 2015
I'm totaly pleased with the service I received. Highly recommend.
John Hurry
9 de ago. de 2015
Service was great. I was in and out in less than sixty minutes (oil change). I have always been pleased with the service at Berge's.
Michael Barsotti
9 de ago. de 2015
Excellent people and excellent service. The work your folks do help to keep us from trading the Edge on another vehicle (brand) . . .
Neal Yukolis
7 de ago. de 2015
Great, Sergio is very helpful. I would definitely use him as a service advisor again.
Jeremy Shaughnessy
7 de ago. de 2015
Always a pleasure to do business with berge ford. We have 3 fords and berge ford is one of the reasons that is all we purchase
Marvin King
6 de ago. de 2015
All of my service needs were taken care of in a timely manner.
John Most
6 de ago. de 2015
very good everything came out great this time as I thought it would.
Kirsten Larsen
5 de ago. de 2015
I just needed my oil changed in my 2010 Edge - routine visit. My service agent was really nice and even accommodated me when I showed up for my appointment 45 minutes early. When my car was ready, he told me he noticed my windshield wipers were showing some wear, so he replaced them. No charge! That's the kind of service that will keep me coming back! Thank you!
Clem Brown
5 de ago. de 2015
Tim Fluke is an excellent service advisor knowledgeable in diesel engines a tremendous asset to Berge Ford!
JC
4 de ago. de 2015
everything went smooth and a great experience. surprisingly pleasant.
Barbara White
4 de ago. de 2015
Everyone was wonderful beyond words. Very helpful great service just a truly excellent experience.
Jeffrey Baluch
4 de ago. de 2015
I was able to get into service the same day I called and my problem was solved under my warrenty. They even took care of a recall. On time and all work was perfect. Plus I got my car washed!
Paul Hutter
3 de ago. de 2015
Have purchased many Mustangs from Berge Ford and have had a good experience with them all. I especially like my 2015 Mustang and have always had Berge service them and they have given me good service every time. Would like to give a recommendation to Steve Lyman for his help in buying my two last Mustangs. I ordered both a 2010 and my 2015 and he helped me a lot. Will always do business with Berge Ford. Paul Hutter.
Charles Paradis
3 de ago. de 2015
Keep Sergio.He takes great care of both my truck and my wife's car.
Clinton Stokes
2 de ago. de 2015
2016 ford fusion s. It is the second one I have buy in the last 2 years. I really enjoy the car. Eric was really helpful.
Larry Linkin
1 de ago. de 2015
When a customer calls amd makes an appiontment, should they wait in their automobile for 5 minutes while 4 Berge servicefolks are standing in their glass 'offices'?!?
Kat Benn
31 de jul. de 2015
They get right on the job, make prompt contact with estimates and issues that came up during service, and the price is always reasonable.
Ralph Oskvarek
31 de jul. de 2015
I was not happy to learn that your dealership only carries / uses one size tire plug. But I understand the safety issue involved. I was extremely pleased when I was not charged for the work performed in checking out my tires to see if they can be repaired. I was shocked when I was not charged for my oil change, in order to make the tire issue right. I believe your people went above and beyond in order to make my experience memorable.
Warren Cadenas
31 de jul. de 2015
Sergio is a great service rep for this company. always smiling answers all questions and all work is done on time. i love my 2011 ford edge and all the service i get at berge ford. the whole place has a friendly atmosphere, and most employees i come in contact with seem to like their job. great place and thank you
Robert Flynn
31 de jul. de 2015
We changed the oil etc so all is good now. I traded my truck with berges older f150 and a really nice 2001 harley bike and the staff was great throughout this complex process. Thanks berge ford.
Alan Ross
30 de jul. de 2015
I was extremely happy with the work performed, made me smile when my convertible received a "Hand Wash" cleaning instead of run through the MOP cycle machine.Thank You
Joel Garcia
30 de jul. de 2015
Tim Drake has ALWAYS been very helpful, and I would consider him to be an asset in any company with his attitude and resolve.Your car loaner program sucks!!I had to be without a car for 3 days because of it. I was very disappointed!!!!!!
Hannelore Schaefer
29 de jul. de 2015
I purchased a Ford Certified 1 year old Ford Escape. The service I received was excellent and the sales rep was most helpful in getting me acquainted with the new vehicle.
Olive Hart
29 de jul. de 2015
I wouldn't take my Ford Fusion to any other dealer when I comes to maintaining my vehicles warranty. I bought my car at Berge Ford and I will always be a happy customer. :-)
Stephanie Walker
29 de jul. de 2015
Everyone was super helpful any very friendly. I am very satisfied with your dealership.
Rose Wiley
29 de jul. de 2015
Friendly, hassle free service! Fast and efflient staff. Would recommend to others. The best experience I have ever had when purchasing a vehicle
Tyrone Gray
28 de jul. de 2015
Service was fast and complete. .
Amalloy Welding Industrial Supply, Inc.
27 de jul. de 2015
It was great ! Found what I was looking for. T-250 should work very well for our compant.
Thomas White
27 de jul. de 2015
I was looking for a new Ford F550 to haul my large horse trailer. I looked locally at my Ford dealers and found they had nothing in stock and it would take several months to order and take delivery. I saw Berge Ford on a truck oriented web site offering very good prices on the truck I was looking for. I inquired into the truck and was immediately contacted by a Berge Ford Representative, Craig. He was knowledgeable, helpful, and responsive. We interacted several times over the phone and internet and he answered all my questions and doubts. We quickly put a great deal together and I made arrangement to fly from Idaho to Phoenix to pick up the truck. Craig met my flight at the airport, took me to the dealership, and went through all the details of the systems in the F550. When I was satisfied with my new knowledge, I met Barbara, my finance person. She walked me through all the required documents and signings, options, etc. and got this all complete in a very short time. Lastly, I met George, the person that was going to escort me to Las Vegas (so I didn't legally have to pay Arizona sales tax - only my home state tax). George escorted me to the Arizona/Nevada border, had the proper documents notarized and I completed the drive home. No sweat. Within a couple of days I got a followup call from my Rep Craig and we discussed a few questions I had regarding the Navigation system. I would certainly recommend this approach to purchasing a vehicle to anyone that has trouble getting the unit they're looking for locally. These folks are good.
Dustin Dimon
27 de jul. de 2015
I went there a year ago to buy a new car and mike m. sold me a focus that I loved, then my family expanded and we bought an escape and we immediately drove it on our trip to michigan and loved how it drove, and loved the room it had.
NoPeoriaFord
25 de jul. de 2015
I have bought three vehicles from Theresa, no hassles, no nonsense, great service. None of the "going back to the sales manager" to work a better deal. I will buy every Ford vehicle in the future from Theresa even though Berge is literally on the opposite side of the valley from me (45 minute drive each way).
Mardene Spangler
24 de jul. de 2015
Repaired my car on time , estimate on target for final bill
Troy D'Entremont
19 de jun. de 2015
Service was excellent, prompt and easy to schedule
scttyboi69
17 de jun. de 2015
If you want to be ripped off go see Jerry and Bret they like to pad there pay checks. And if you want to get a hold of the service manager good luck with him picking up the phone
B&F
17 de jun. de 2015
2015 Ford Escape TitaniumWe had a great experience in dealing with Steve Lyman through e mail and over the phone. Steve was professional, helpful, and knowledgeable about the vehicle we purchased. We appreciated that Berge Ford did not have excessive and unwanted dealer add-ons on the vehicle. We highly recommend Berge Ford to anyone looking to make a new car purchase.
Daniel O'Connell
16 de jun. de 2015
Steve Lyman and the whole sales team were tremendous. You also have the best service department I have ever worked with.excellentDan O'Connell
Kenneth Shick
12 de jun. de 2015
Services and Employees are always top notch. Facilities are a little dated but it appears that improvements are underway.
CJI Mechanical, LLC
10 de jun. de 2015
Fleet sales at Berge Ford "ROCKS" After viewing inventory online I contacted Kris Marsh Fleet Sales about a F350 i was intrested in for vehicle upgrade in my company. Kris's helpfullness, knowledge of product, and professional/honest way of dealing with a customer were all important factors leading to my purchase. Barb in finance was immencely helpfull and pleasant to work with. From initial contact to pick-up at the airport to finance to driving off the lot to follow-up service my experience with Berge Ford Fleet Sales hasn't been anything less than AAA+.
Barbara Escamilla
9 de jun. de 2015
I went into your dealership looking for an affordable car. The service was great! I ended up driving away with a Ford Fusion.
Fred Thorn
8 de jun. de 2015
The back hatch handle was coming off and the molding was separatingTook the car in and it was fixed with no problem and no chargeThis was our 2015 Ford Escape which we are loving
Bryan Morris
8 de jun. de 2015
Purchased a 2015 Ford Edge. We love the vehicle. Our salesman, Cody, was very personable and considerate. We are surprised to find the process of purchasing a vehicle hasn't changed in the 30 years we have been buying vehicles - it would make sense the process would change with the ever increasing technology and race to provide a faster, better, customer experience.
William Thurik
8 de jun. de 2015
very good service advisor was very good work was done right the first time and quote was reasonable for work performed I always like to visit the dealership for all of my maintenance needs. Facilities are nice and clean and car was delivered when promised
Gail Oglesbee
8 de jun. de 2015
This is my second veh.we have bought from Scott Solee.Found Scott to be honest and understood what we wanted.He and the rest of the staff were very helpful.
James Alexander
8 de jun. de 2015
I am a Ford user ..... wouldn't buy another brand! Historically I have gotten a new Ford/Mercury every 10 years or 150,000 miles whichever came first. I am 81 years old now and this might be my last car. And I am counting on this Ford and the company to take good care of me.
Kristine Marler
8 de jun. de 2015
I brought my car in to have the tire pressure checked out, as the sensor kept coming on even after having the tires checked, and left with a 2015 Ford Focus SE. I'd say you did good.
DeeAnna Stiglich
8 de jun. de 2015
My 19 year old daughter needed some service completed. Dave at Berge treated her with respect and carefully listened to her concerns about the vehicle. She was nervous going there but was all smiles when she returned. She felt Dave really was interested in her situation and wanted to help. Thanks for giving my daughter a great experience with customer service. As a young female, it was great that she was treated with such respect. We have three Ford vehicles and all of them are serviced by Berge because of the caring service department.
Valued Customer Vip Construction, Inc.
8 de jun. de 2015
2015 Explorer. As usual Theresa took care of everything and made my fourth fleet purchase simple and effortless for me. She even delivered the vehicle and contract to my office.
Angela Loper
8 de jun. de 2015
The staff was very helpful;) I bought a 2012 F-150 .... The staff accommodated me by looking for what I needed in a vehicle .
Brian Thomas
8 de jun. de 2015
Got a good price and the signing went smoothly, Im very happy with the car and the service i received.
Pauline Parks
8 de jun. de 2015
They took my car in right away for an oil change. No problems. They were friendly and courteous.
Mark Stambaugh
8 de jun. de 2015
Assistance received from staff at the dealership was good. The problems (lost control of air recirculation and occasional slight transmission slipping) were deemed as normal operation by corporate engineering.
Stephen Wapon
8 de jun. de 2015
The Service Department at Berge Ford has been outstanding! The work has been excellent, prices fair, and the staff was extremely helpful! Thank you!
Valued Customer The Buildah
8 de jun. de 2015
the best service not good a surveys the end enough already
Valued Customer Jimco Electrical Contracting, Inc.
8 de jun. de 2015
The experience was seamless, went real well. I would not hesitate to buy from Berge ford again,
Aprill Mcknight
7 de jun. de 2015
I have purchased 2 vehicles from Berge. Both experiences were incredible. I went in for service on my mustang and ended up buying the Edge I had been wanting.
John Orbaugh
6 de jun. de 2015
Purchased a 2015 C-Max. The sales people were excellent, took the time to explain and show the workings of the car, the rest of the folks were just as professional and courteous.
Louis Klein
6 de jun. de 2015
Fernando Perchico, is and has been my service person sense my purchase of all my trucks at Berge, I bought a extended warranty when my 2008 f 250 was brand new, then after that expired I bought another warranty this time through ford ..The last service I did which was less than a month or so I asked to have the drivers seat looked at as the lumbar device had failed in the seat ...I was told that this could not be repaired, not under warranty and I have to buy a new one for 500.00 dollars, I have only 88,000 plus miles on my truck I feel this is something that should be covered since I travel and use the seats lumbar all the time .now the seat creaks and is very uncomfortable. I would be willing to even split the cost, as this has made my driving a pain since I have sciatica back problems to begin with, if there is anything you could do to help that would be wonderful. Fernando has been awesome from day one and has done every thing he could do to help NOT HIS FAULT. Thanks for reading this sincerely Louis S. Klein
Paul Danuser
5 de jun. de 2015
I did not have an appointment when I brought in the Mustang, but that did not matter. Sergio took care of me and treated me with respect from the beginning of the meeting. The service technician talked with me about the issue and took a short ride with me to verify what I was talking about. My car was repaired in a very timely manner and came back to me following a nice wash. The entire experience was outstanding, and I offer my compliments to all involved.
Rodney Jacobs
5 de jun. de 2015
Oil change was done timely car was was good staff was friendly
Elizabeth Scheier
5 de jun. de 2015
Dave, my service rep, was awesome. He keep me posted on what was going on and followed up when he said he would. I would bring my car back with any further issues.
Richard Rosner
4 de jun. de 2015
lAs always a positive experience. Always pleased with the service agent Service Agent Sergio Diaz. He does an excellent job of representing Berge Ford and is committed to quality customer service.
Michelle Ruiz
4 de jun. de 2015
Had a good experience would recommend to family and friends and would not hesitate to come back
Robert Leasure
4 de jun. de 2015
Today is our anniversary for the Ford Mustang GT Coyote 436 Limited Edition... You probably are wondering what? There are only 4 of these Mustangs in the world. Designed and Built by Berge Ford as a Limited Edition. We would not have had the opportunity to buy this car had it not been for the excellent salesmanship of Glenn B. Director of Internet Sales. Vicki and I were already owners of the 2006 Ford Mustang GT with 100,000 miles and zero mechnical problems it was about time to trade in for something new. I had seen a video on youtube where a Coyote 436 was racing against a 2006 Mustang Gt as so I contacted Ford and wow it was like they were reading my mind. Glenn was assertive but not in a salesy way, but in a matter of fact way. He told me that they would have the Coyote ready asap. I had not even talked about a purchase, I didn't even say I was interested. I had just inquired about the what and where of this car. It was like he knew what I was looking for and so put the deal in motion. I didn't really know what he was talking about at first, it was like I had specifically ordered this car, which I had not. But it was a dream come true, this was exactly the car we were looking for. I knew it the moment I saw the first pictures Glenn had sent over. This was a once in a life time experience and Vicki and I were enjoying every minute of it. You know one of those times when everything comes together perfectly and you are just along for the ride of a life time which is what I have to say about the Coyote 436... I love this car it is everything I expected and more. And the thing is there is only one with a 6 speed manual trans and we got. The other 3 coyotes were auto-matic trans. Again another detail that happened without me ever saying I wanted a 6 speed. The best deal ever on the price and the trade in. Berge Ford got my attention and Vicki and I will defintely be purchasing our next vehicle from Berge. I don't want to sound like a commerical but the good people at Berge are on top of their game, with quality and service. Thanks again to everyone at Berge for putting us in the ride of a life time...Robert and Vicki
Milton Washington
3 de jun. de 2015
Was able to use Loyalty Rewards points and appreciated that.
Marietta Matthews
3 de jun. de 2015
The service was completed with a quick turn around
Brian Westenfield
2 de jun. de 2015
Great service! Wonderful and helpful people. Everyone was very friendly and wanted to be sure we were satisfied with the service.
John Flores
2 de jun. de 2015
The service was great, as unual, and the staff was very helpful.
Kristine Marler
2 de jun. de 2015
Solved the problem with the tire pressure sensor; however, I ended up purchasing a 2015 the same day. So, you'll have my business for my new car too.
Sipha Ou-reibel
2 de jun. de 2015
Everyone was very helpful. Thank you for helping us with install of remote start and service!
William Hansen
2 de jun. de 2015
Your staff, especially Sergio, are always helpful. Keep up the great work.
Valued Customer Revolution Industrial, Llc
2 de jun. de 2015
Very efficient process. No games. Enjoyed and will be back.
Ramkumar Rajendran
2 de jun. de 2015
2013 focusService was on time and perfect. Got pick and drop too
Dean Pace
2 de jun. de 2015
We are very satisfied with the service we have received from your dealership. I normally perform my own maintenance on my vehicles as a trained mechanic but the time I save and the customer service I receieve provides a value I can't pass up. By the way, David is the only service adviser we use and he has has provided professional service suggestions and has never taken advantage of us. Keep up the good work David!
Nickson Belena
2 de jun. de 2015
Everyone is so accomodatinga, approachable and friendly. Chris marsh is awesome.
Bruce Beauchamp
2 de jun. de 2015
2014 Expedition. Service was fine. JP was very helpful & had great follow-up.
Karen Greenslade
2 de jun. de 2015
The reason I come to Berge Ford Service Department is Sergio. I bought my Mustang back in 2007 and that is when Sergio became my service advisor. He is fair and looks out for your best interest with your vehicle. Buying this 2014 Fusion unfortuantley was not bought at Berge do to issues with your internet division but called and made sure Sergio was still there and spoke with him about having my Fusion serviced with him and glad he is still with Berge Ford.
Linda Laukaitis
2 de jun. de 2015
Very friendly, thorough, clearly explains repairs AND fast.
Kim S.
2 de jun. de 2015
I posted this Google review and received a response from Berg...I was told to call 480-497-1112...a non-working number! So I called the main number and was put into the customer service manager's voicemail. Still haven't heard back. Don't let them fool you into thinking they are taking care of their issues!May 10, 2015 we bought a certified pre-owned 2011 F350 dually with 22,000 miles. Less than 6 weeks later, as we were returning from a camping trip on the Rim, we noticed a bubble in the drivers side front tire. We changed the tire and realized the tires are 5 1/2 years old. Even though the tires have a reasonable amount of tread, the age of the tires deemed them unsafe. We placed the tire with the bubble in the bed of the truck until the next day when we could contact Berg. The temperature was cool and only reached mid-80's but when we looked at the tire that afternoon it had burst. Thank God we changed it because we wouldn't have made it even a few miles without a blowout...a disaster when towing a 16,000 pound trailer. We brought the truck to Berg the next morning where we were initially told all the tires would be replaced. After a couple of hours the manager called to say Berg would not replace all the tires even though he felt it unsafe. Well, after several phone calls and elevating to someone of an unknown position who makes decisions like this, they told us they would replace all the tires, albeit that we would have to pay $600 towards the cost. I don't know about you, but if you spend $50,000+ for a 'certified' vehicle you would think the tires would last longer than 6 weeks! We went to pick up the truck and they replaced all the tires except the spare, even though the service manager said he wouldn't feel safe driving his family on that tire! It makes no sense to go through all this effort then fall short of doing the right thing!. This is the 3rd truck we've purchased from Berg and we've had all the service done at Berg on the last truck, but this experience will be our last with Berg. Too bad, we thought they were a reputable company that believed in doing the right thing by their customers. Disappointed!
Cynthia Snider
1 de jun. de 2015
Berge Ford and all of its employees make the process of buying a car a pleasant experience. It can be a very stressful situation if not handled right. We would like to thank all of the staff at Berge Ford.
Scott Barnard
1 de jun. de 2015
I have bought both of my cars from Berge Ford and always have had an exceptional service experience.
David
1 de jun. de 2015
The service was done quickly and correctly. I was well taken care of by my advisor, Dave Burkhardt.
Raymond Luna
1 de jun. de 2015
The entire staff at Berge is professional in every aspect. I was totally satisfied with the service and shall continue with my regular service.
Delbert Brummett
1 de jun. de 2015
The new Director of Maintenance has made a difference at Berge Ford. The are now a Quality shop with Quality on time work. Fernando P. Is a great service advisor.
Micheal Speaker
1 de jun. de 2015
Always a good job. Like the coupons in the mail, making the services even more affordable. Thank you
Dennis Haase
1 de jun. de 2015
I have always gotten great service when I bring in my Ford Escape.
Lorraine Beeh
1 de jun. de 2015
I believe i have already done this survey, service is great .
Lynne Crenshaw
1 de jun. de 2015
went in for an oil change. friendly, timely and well done. will continue to use in future.
Ruby Thilges
1 de jun. de 2015
I purchased a 2015 Ford Mustang GT. I had a great experience and this will be my third purchase from the same dealership over the past 10 years. Thank you for the awesome device!
Ana Jones
1 de jun. de 2015
The courtesy and knowledgement of the people at the servicedepartment is a big factor to keep the clients happy. Fernando Pacheco, service advisor, is the best. He is one of the reasons thatkeep me going back to Berge Ford. Great service! Congratulations!!!
Manuel Saucedo
1 de jun. de 2015
The staff are always great about keeping me updated as I have my vehicle (2009 F150) serviced. They are thorough in their explanations, service is prompt and pleasant. The only negative - which I complain about every time - is the check in process, or rather, lack thereof. Pulling into the bay and just waiting until someone wanders out is a frustrating, inefficient experience. Once checked in, everything is ok but it would be a more efficient, pleasant experience if there was some sort of process or 'concierge' to facilitate the check-in and assignment to a service representative.
Julie Zornes
1 de jun. de 2015
Kim is the Best! Thanks. Will continue business in the future and recommend others.
Michael Ross
1 de jun. de 2015
Great service! Always an good experience at Berge.
Steven
1 de jun. de 2015
The team worked hard to get me my truck back. This was my business truck and I am lost without it.
Claudette Hunter-Davis
1 de jun. de 2015
The day started out very frustrating looking for a vehicle to assist us in traveling. My husband is handicapped so we needed something comfortable and that had the capacity to carry his mobility chair. We started looking at Ford dealers to get some help in choosing the vehicle right for our needs. The first dealer was no help at all...told us we would have to wait for a call from their mobility specalist. On the way home we stopped by Berg Ford. We were met by a salesman named Scot. We told him our needs and wants. He listened really listened and came up with many solutions. With patience we finally came up with the perfect vehicle for us. At the end of the day we drove home in a new Flex. Thank you Scot! Thank you Berg Ford!
Raymond Beauvais
1 de jun. de 2015
always friendly and knows what they are talking about. Love Berge
Theresa Neville
1 de jun. de 2015
Another great visit, no problems. Routine oil change and repair of a taillight.
Kea Strubank
31 de may. de 2015
service was fine. rep was very courteous and helpful
Eddie Contreras
31 de may. de 2015
Very Friendly Service. Provide rental & repairs done very timely . All repairs were explained.
Susan Tychman
30 de may. de 2015
It was a great experience. I told my salesperson what I wanted and didn't want. They listened to my needs. Very pleasant group of people
Samuel Mora
30 de may. de 2015
We bought our first brand new truck from Theresa Worthen in 2005 & still driving the same truck. This is our second vehicle & the experience was amazing once again. Theresa takes pride on her job & we are glad she was able to help us once again. Thank you the amazing experience.
Robert Vanover
30 de may. de 2015
2014 F150 stx race red 3.7 v6 I got the truck to replace a 2000 F250 Super Duty 4X4 5.4 v8 with 290000 miles on it. I will be use it as a Pilot Escort Truck for oversize load transport. The better fuel mileage should almost cover the payment. The salesman did a very good job listening to my needs and concerns
Brian Coppens
30 de may. de 2015
Great company always takes very good care of me. Recommended.
Mrs. M
30 de may. de 2015
After visiting many different dealerships who showed us vehicles that should not haveeven been shown, Berge Ford showed ready to drive cars, were professional and treating my husbandand I like real people. Dealt with Steve H. who was great. . Worked the priceto a reasonable point and did not insult us with slimy sales techniques. Took care of some warrantywork days after with full satisfaction. Thanks.
Glen Poole
29 de may. de 2015
Dan Emmons was great in coordinating a service visit! Always follows up and always has the customers best interest in mind!
Jill Kubek
29 de may. de 2015
I've always had great service when choosing Berge Ford. The sales people are friendly and helpful, and don't leave any question unanswered. My service rep, Dave Burkhardt, is always a pleasure to deal with - he is very thorough in his explanation and recap of any work, and the Berge Service team is always friendly and helpful.
Bruce Woods
29 de may. de 2015
Oil change when just as I had hoped. No hassle with very courteous people
Jerry Young
29 de may. de 2015
We went to Berge Ford because a daughter bought a new 2014 Edge there some months ago & we were impressed with the car and her experience there. We were shown the 2015 by friendly folks and treated well. We had one basic need of a power driver's seat. They presented an SEL with many features beyond our needs, but made it even nicer. We have already told folks about Berge, our new pal Steve Hadden, and the wonders of an Edge SEL.
Thomas Morgan
29 de may. de 2015
oil change and filter.....Dave took the same care as always.My only question, why more than one survey,I filled one out on the card and had a on line survey as well... Over done a bit
David Johnson
28 de may. de 2015
Our buying experience was excellent - from Kyle, the Sales Associate thru the entire staff - everyone involced seemed to really care if our questions were being answered and our experience was as positive as it could be. I had a couple of "call back" questions and these were handled expeditiously and to my satisfaction. The this point the Focus performs well and my wife is pleased with it. As with the Taurus we purchased from Berge previously, we plan to keep the Focus' service in the capable hands of the Berge Service Department. Yjanx for a great buying ecperience!Joan & Dave Johnson
Valued Customer Milling Machinery, Inc.
28 de may. de 2015
Kris Marsh is terrific to work with. Nathan is always professional and friendly when I sign docs. Berge is doing a great job.
Gail Oglesbee
28 de may. de 2015
Our Ford Escape. This is our second vehicle we have bought from Brege Ford. Both vehicle were bought from Scott Solee. We found Scott to be very helpful,good salesman. We have had our rigs serviced there for several years now and have always been treated well.Our purchase was a good experience thru all phases,all staff member were very professional,and friendly.
Pierre Beaulieu
28 de may. de 2015
Everyone is knowledgeable and helpful. Service is performed in a professional and timely manner.
Paul Czekanski
28 de may. de 2015
Service (oil change) and replacement of throttle switch. Service resolved issue.
Medstat Accounts Receivable Mgt,Inc
28 de may. de 2015
I purchased a 2015 Ford Edge from a Dealer in Northern Arizona. The front camera did not work properly. I took it to Berge Ford who cheerfully fixed my camera, even though they did not sell me the car. They were very nice about the whole thing.
Gregory Pott
28 de may. de 2015
We worked with Sean Mellor and he was outstanding sales person. He found the truck that I wanted and went thru everthing on the truck before I drove it away. I would buy from him again in a heart beat. Excellent employee!!
Lawrence Horbinski
28 de may. de 2015
I have been dealing with Sergio for all our service needs for about 10 years and he has done an excellent job for us. We appreciate the personal touch.
Ahmed Hassan
28 de may. de 2015
I own a 2013 Ford F250 superduty (King Ranch). The truck is great, it is my scond and I still have my first 2007 F350 Lariat. These are great trucks - other than regular maintenance, no major work has been required so far.Your service department is great. Service managers try to expedite the work when asked if that is possible. Went in for an oil change without a prior appointment and asked if work can be expedited so that I can catch an important appointment. Service manger was great, work was completed in less than one hour.Keep up the good work.Ahmed Hassan
Valued Customer Western Emulsions, Inc.
28 de may. de 2015
Fleet truck, purchased over the internet. Dealer delivered the vehicle the next day. Easy purchase.
Andre Colantuono
28 de may. de 2015
The folks at the collision department (Ron Lewis, Steve Rogers) and the on-site Enterprise rental car (Matt) made the process extremely seamless. Thank you for all of your hard work...
Elaine Brayman
28 de may. de 2015
Great service!! Quick, friendly and honest! Great company!
Leonard Imperial
28 de may. de 2015
it just a long time to buy a car but i think its faster than last time with doc sign
Jerry Van Landingham
28 de may. de 2015
2013 Ford Taurus needed an oil change, general maintenance, plus there was a popping/knocking sound by front passenger side. Staff was very timely and efficient, however, I'm not sure they took care of the knocking sound I'm hearing. That is concerning as I only want to be safe in the car, especially on our long road trip to Wyoming and back this summer.
Jeffery Nelson
28 de may. de 2015
We purchased a f-150 from internet Steve. This is the second ford we purchased from Steve and Steve is why we returned. Our other vehicle is a focus. With that being said we think your service department needs attention. I will not return to your service dept if at all possible. We are really pleased with your salesmen Steve. We can't say it enough he is pleasure to work with.
Bambi Lawson
28 de may. de 2015
The Service Manager was great but I was a little unhappy with the service technician response to the issues I was having. I did have Apple check out my phone and they didn't find any issues whatsoever with my phone.
Patrick
28 de may. de 2015
Sergio had been our service advisor for many, many years. He is always very helpful.
Valued Customer Peak Landscape, Llc.
28 de may. de 2015
Good JOB Nathan and Kris!MarkPeak Landscape LLC
Cody Delano
28 de may. de 2015
Loving my new mustang! Berge Ford always does a great job!!
Siegert Heating & Air Conditioning Company
28 de may. de 2015
FRIENDLY SALES DEPARTMENT. CLEAN, ACCOMMODATING FACILITY.WE WERE EVEN OFFERED BREAKFAST. WE ARE FROM TEXAS AND WE HAD A DAY TO GO SIGHTSEEING. THEY PRINTED A MAP FOR US TO VISIT SOME TOURIST ATTRACTIONS AROUND TOWN. WE HAD A NARRATED RIDE FROM THE AIRPORT BACK TO THE DEALERSHIP. WE PURCHASED A CUTAWAY TRANSIT VAN. WE WERE INSTRUCTED ON ALL OF IT'S FEATURES. WE HAD A PLEASANT EXPERIENCE.
Valued Customer Ultra Fit International, Llc.
28 de may. de 2015
All service agents should be measured by Sergio. He is the reason I return. He cares about my vehicle that I spent my hard earned money on. I have heard others while in the waiting room and his standard is much higher.
Charles Durham
28 de may. de 2015
A great buying experience with Dale Roddy from the internet department and Tom in finance is the greatest. Can't forget Roger Barchus , always a good friend. Thanks for a great deal.
Valued Customer Rti Sealant Specialists, Inc.
28 de may. de 2015
The staff was great working with RTI Sealants Specialist can always count on Berge FordThanks Berge Ford
David Wier
28 de may. de 2015
These were two items on my 2014 Ford Explorer that were warranty issues. One was minor and fixed quickly, the other was the leather on the drivers seat, after 11,000 miles showing excessive wear on the seat. They put new leather on the seating area and it looks great! Sergio took care of me as he always does and your service department, service writers and cashier's are always freindly and make you feel appreciated. Keep up the good work Berge Ford, you are tops in my book!!!
Valued Customer Interior Design Resources, L.l.c.
28 de may. de 2015
All went well and everyone at the dealer was great . thanks
Valued Customer Lai Trust
28 de may. de 2015
We are a fleet management company and work with Theresa Worthen, Sales person in new trucks sales, and she does a great job servicing our needs as well as our mutual Customer. We look forward to a long relationship with her and your dealership.
Ronald Maty
28 de may. de 2015
My oil change on my 2015 Fusion was done quickly and efficiently. I really appreciated being able to make my appointment later in the day so I could do it after work. The service writer was pleasant and efficient. This was my second oil change. The first was free for my birthday in October and so this was my first that was also free. All in all a good experience.
Colene White
28 de may. de 2015
We have used Berge Ford for numerous services over the past several years and aside from one small incident have always been pleased with the service and quality. One problem out of so many services seems a pretty high average.
Dennis Austin
28 de may. de 2015
Courteous, helpful and thorugh.customer facilities were clean and neat, lunch cafe was very handy for a legnthy stay.service people were very helpful and sasy going.
Donald Schmidt
28 de may. de 2015
I had an amazing experience and the salesperson was very helpful with all my questions and demands. I will continue to go back to berge ford and see mike b.
Trevor
28 de may. de 2015
great services, got my new car easily and affordable
Charles Dewald
13 de may. de 2015
The purchasing process was not combative as I usually encounter when I buy a new car. The salesman was pleasant and accommodating. The other staff people were also pleasant and knowledgeable. The salesman took me for a spin and showed me the various features of the Fusion. I like the car and have nearly 2000 miles on it now. MPG is good. The ride is comfortable. The car handles great. This is my first experience with the "Bluetooth feature and it is fabulous.
Laurie Davies
25 de abr. de 2015
2015 Ford Explorer. Austin Frazier was great from the beginning to the end. The time to make the deal took too long, but overall a good experience.
upgrjdd
11 de abr. de 2015
I was never able to get my the front alignment corrected at Berge Ford. I ended up going to San Tan Ford and they corrected the front alignment first trip. San Tan Ford has a more experienced group of mechanics. I now have over 26,000 miles on my tires and their alignment has my tires wearing evenly.
Ray Czerwinski
3 de abr. de 2015
Excellent service and excellent options given to auto buyers. Very knowledgeable staff as well as friendly not pushy.
George Abbott
1 de abr. de 2015
Service department was very helpful to my wife by assisting & replacing a blown tire on our 2014 F-150.
Kenneth Parent
31 de mar. de 2015
All was fine thank you! Everything was accomplished as expected and in a timely manner.
Gail Oglesbee
31 de mar. de 2015
Brought our Fusion in for service and also to have alignment, and a issue with the key fobs weren't working.They said it would most likely take a couple of hours.I waited.The service agent came and told me they were waiting for a call from ford and could take up to 90min.to hear from them.I told them to give me a call when it was ready.They asked if I wanted it wash at the time and I said know as it was clean at that time this was on Monday. On Thursday the car was ready for pickup.Unfortunately it rained over night with the car sitting out. It could have been washed as it came in clean.The work was done well just disappointed somewhat that the car was delivered back drity.
Terry Jensen
31 de mar. de 2015
I have a ford edge,service was great,and the staff made you feel important
Jay Heckman
26 de mar. de 2015
I have a long drive to get to you from where I live, so in the future it might not be practical to use your services. But the car was handled well by your Service Department and I was very pleased to have the service completed ahead of the time frame I was quoted for completion. Thank you very much.
Kathleen Targosz
26 de mar. de 2015
My car was taken in promptly, and the service employee explained what would be done and when. Since a part had to be ordered, the rest of the service will be done later. Everything was handled in a courteous and informative manner.
Matthew Gooding
25 de mar. de 2015
Was extremely satisfied with the help of Diego in buying my new car. No pressure at all and after that a new car sale was made. I couldn't have been more pleased with the entire car buying process at Berge. Way to go guts. Keep up the great work you do.
Diana Thielbar
25 de mar. de 2015
Ford focus. Car was in for a an oil change.Feranado is great.
Kevin Mock Dba Kx Timber Co.
25 de mar. de 2015
Everyone I spoke with were very helpful and knowledgeable, they did everything they said they would do and then some.It was great doing business with them.
Patricia Davis
24 de mar. de 2015
Joey is always helpful. He saw my husband was in a wheelchair and had the car brought up without us having to wait for it. I very much appreciate his kindness.
Joe Edwards
24 de mar. de 2015
Great friendly staff. Helped me buy the car my mom wanted, and ensured she liked it even though she did not make the trip. They took the car to her to look at and explained the features before we decided to purchase it. Bergs went out of their way to ensure my mom would like the car and I am greatful for that.
John Pennypacker
24 de mar. de 2015
It took a while to be greeted and start the process. Once a service tech took my order, everything went quite smooth. I asked if the invoice/receipt could be emailed to me. Clerk said the system was not set up for that. I would like this feature as I file the email receipts from other service providers: Goodyear Tire and British Automotive Repair. This saves me from filing paper forms and is easily retrievable. You obviously have my email address; attaching a file should not be that much of a change to your system.
chelsea
24 de mar. de 2015
My sales associate was very friendly and honest. The managers are willing to work with you without any gimmicks.
Huey Thomas
23 de mar. de 2015
I brought my vehicle in for repairs and it was completed in a timely manner. Although my problems arose quickly, the service department arranged an appointment the next day after my initial call. I greatly appreciate the extra effort extended to me to take car of my problem.Many thanks to the personnel in the Service Department.
Davida Cousins
22 de mar. de 2015
I purchased a Ford Fiesta. The service, while always great exceeded my expectations. Staff was fantastic
Michael Rangel
21 de mar. de 2015
Purchased a 2015 Cmax Energi Ford. The sales and financial representives were wonderful. The sales representative took the time to show and explain the functionality of the car, including all our questions. The financial representative was helpful explaining our options and help us through the signing process. Overall I was very satisfied (10 out of 10 rating) with Berge Ford. I have recommended to my friends if they were in the market to purchase a vehicle to include a visit to Berge Ford.
Tony Schmitt
20 de mar. de 2015
My wife and I have been searching for a new truck for a few months and finally found excellent service at berge ford. Everyone there was helpful and understanding of what we were looking for. The sales team didn't try to rush us into a vehicle we didn't want. Jim and link took the time to find us the right vehicle that we were looking for. Appreciate everyone involved at berge ford. Thank you berge ford.
Judith Kerkela
20 de mar. de 2015
Service person notified us that this was the first oil change at berge ford since purchase of vehicle so qualified as free.
Robert Horton
19 de mar. de 2015
The oil change was done in the appropriate amount of time.
Jean Bohrman
18 de mar. de 2015
Bruce, my sales rep is the real reason I would return to Berge. He was the best !!!!!
Dale Wells
17 de mar. de 2015
Our experiences with Berge Ford have always been very positive and Taff's knowledge of the products and service have been very helpful with our making a decision.This is our third purchase from Berge Ford, and if it is necessary for us to purchace another vehicle, we will be back at Berge.Thanks for your professional expertise!
Annette Kriese
17 de mar. de 2015
Everyone was very friendly and helpful and it was one of the easiest experiences I have had purchasing a vehicle.
azcard76
16 de mar. de 2015
Just brought my F150 in for regular maintenance. Jake was very professional and helpful. The service was quick and I really appreciated my car being cleaned.
Janet Grant
15 de mar. de 2015
2014 Ford Edge. Staff were very personable. Never felt pressured into making the purchase
Dave Currier
13 de mar. de 2015
Great place, fast and friendly. I will definitely be returning.
Thomas Maystadt
12 de mar. de 2015
Ford explorer sport - sean mellor was great I love the engine in the car.
Jeremy Rogers
12 de mar. de 2015
Everything went great, thanks! I took the Explorer in for a left front suspension bearing and they replaced both sides just so be safe
Carol Lopinski
12 de mar. de 2015
Came in for my 22,500 mile check up on my Ford Focus. It was hassle free. Joey took good care of me. My interactions with all involved were positive & pleasant.
Olive Hart
11 de mar. de 2015
I had my 2014 Fusion Hybrid SE serviced. Tim did a excellent job of all updates and made sure I was comfortable while I waited in the lounge. I am very pleased. Thank you Berge Ford in Mesa, Arizona. :-) Sincerely, Olive Hart.
Clayton Wallers
11 de mar. de 2015
We have always had great service - the personnel are friendly and helpful
Elwood Penor
11 de mar. de 2015
The purchase of our explorer went well. Thank you
Jeremy Shaughnessy
11 de mar. de 2015
pleasure as always, will be back for sure, you can feel confident having your vehicle serviced here
Michelle Dillon
11 de mar. de 2015
I was driving a 15 year old Honda CRV, a car that I loved, but it started having more problems than what made sense to fix. So I started my search for a new car. I had it narrowed down between 2 different vehicles from 2 different companies....and in the end, the Ford Explorer won out. What a difference! It gives you such a smooth ride! And the amenities that came with it? Awesome! Shawn Yates was the person that helped me through the buying process. He was always on top of his emails and always got back to me right away. The vehicle I purchased was at a different lot and when it was delivered, it has a very small ding beside the front drivers side door. Shawn assured me that Berge Ford would fix that for me, which they did with no problems and it turned out great! You'd never know there was ever anything wrong! Shawn made the whole buying experience one that wasn't painful at all! He has my thanks! I LOVE, LOVE, LOVE my new Explorer!!
William Ritter
11 de mar. de 2015
I had my 2012 F-150 in for an oil change and tire rotation andrequested a detailed 27 point inspection.My Service Advisor was Dave Burkhardt.While browsing the Parts Department, I bought a pair of rear fender liners.My truck was near finished and I asked Dave if he could get them installed.He personally ran [literally] them down to my truck,which was on a lift,and got them installed.After I paid the bill, Dave gave a detailed analysis of the 27 point inspection.My truck just turned 40K miles and I appreciated the information.Overall a great experience.William Ritter
Marian Cluff
11 de mar. de 2015
I purchased a 2013 Ford Flex. The staff treated me very well from start to finish. I appreciate the time & effort put into making my first buying experience a great one.
Jerald Mangis
11 de mar. de 2015
Ford Edge. Love the vehicle. The service has been good.
Brenda
11 de mar. de 2015
Would never ever purchase a vehicle there was not happy and there associate Michi was rude unfriendly and didn'tHelp us at all don'tGo there or avoid Michi!!!!!
Gary Laatsch
10 de mar. de 2015
My service writer was most excallent. He let me know exactly what was going on with my car and answered all my questions. My last experience there wasnt good and I am happy to say it seems it was a one time event. I have been a long term customer and had only that one. Thanks for continuing to provide top notch service.
Harold Mullett
10 de mar. de 2015
Your services are always great people I will continue to use Berg ford for all my trucks needs
Valued Customer Horner Mountain, Llc.
10 de mar. de 2015
Dave Thilges was great. Spent a lot of time finding the truck we wanted. He helped make completing the paperwork as simple as possible.
Frederick Sainz
10 de mar. de 2015
Everything from the time of purchase to the last time serviced I have been very satisfied. The salesmen are good, the service is excellent, if it wasn't you would hear from me. Thank you for your excellent way that everything is handled.
John Nettles
10 de mar. de 2015
As always, the service was great, in a timely manner and for a good price. Thanks Ford.
Paul Handly
10 de mar. de 2015
David Harney is responsive, and it is good to benefit from his memory of my car's service history.
Monty Riggs
10 de mar. de 2015
Thanks for getting me right in on a Saturday! We love your service.
David Warren
10 de mar. de 2015
Dave Burkhardt was excellent again. Dave advised me with for my recall for a sensor and everything turn out well. Great job Berge Ford.
Christian Burkholder
10 de mar. de 2015
The service experience we had this last time was very pleasant. Dave was most helpful and courteous. A-1, 100%!
Jeanette Davis
9 de mar. de 2015
I came in with a low tire pressure light on and it was a Friday afternoon of all times. Ended up having a nail in my tire. Berge fixed it and had me back on my way in no time!!! Love Berge Ford!
Rick Piwko
7 de mar. de 2015
pleasant. very nice facility, good employees, very helpful
Lynn Lee
6 de mar. de 2015
Replaced ignition switch under warrentee. Oil Change.
Wolf Knogler
5 de mar. de 2015
The purchase of our new Focus went very well -- no hassles and timely service.Didn't expect a free lunch but it was a nice touch.Thanks Jean Paul Ruch and Mel Palmer.
Bartell Neves
4 de mar. de 2015
Efficient, helpful, and the car was clean when you were finished.
Kathryn Marcanti
4 de mar. de 2015
Service Department always gets me taken care of. Friendly customer service. I notice from my last visit that someone keeps an eye on the incoming vehicles and tells the customers that someone would be with them shortly. That was an improvement.
Kathleen Mack
4 de mar. de 2015
2015 ford explorer service was excellent, staff was great in explaining everything
Michael Melby
4 de mar. de 2015
We love our new Ford Escape we recently purchased from Berge Ford. The staff at Berge was extremely helpful and courteous. We live in Wisconsin and were concerned about buying here and going through the hoops with taxes registration etc. Berge took care of everything to get it done. Christopher Henschen made our buying experience a pleasure. He was courteous, patient, and so helpful in explaining all the new technology that Ford offers. We will highly recommend Berge Ford to anyone.
David K
4 de mar. de 2015
I had a HORRIBLE experience at Peoria Ford. Found the 2015 Mustang GT online, called, and drove out the next morning 100% satisfied. Your team that assisted me along the way from salesperson, SM Greg, to Finance.Thank you for making my, and am sure others, feel comfortable and welcome at your store.
Shaobo Zhang
4 de mar. de 2015
Good service. I mentioned to the service adviser Mr. Harney that I required a 5w30 full synthetic oil change. He carefully checked the inventory and noted this information down to let the technician know about this request. Price is reasonable for their good service. I am very satisfied with Berge Ford.
Patricia Winn
3 de mar. de 2015
I LOVE the customer service at Berge Ford Service Center. Everyone is so friendly and efficient. Tim is great! I have full confidence in him that my truck will be good as new any time I bring it in for service. Thank you so much!
Dietrich Fischer
3 de mar. de 2015
We have a 2012 Ford PU and the service has always been great and the staff is always helpful. When I look for my next vehicle this is the place I will come.
Steven Melillo
3 de mar. de 2015
Mr. Crutcher,I have been taking all of my Ford's to Berge Ford for their Service for the past 8 years. Sergio Diaz has been my Service Advisor to for just as long. Whatever my issue or problem is he has taken care of me. That is why I come back year after year. Thanks so much to him and all of the Service Techs for their help.Steven Melillo
Harmonie Icide
3 de mar. de 2015
Glenn, Dave and Richard AWESOME to work with on accommodating this deal!!!
Armen Musaylyan
3 de mar. de 2015
It was good stuff and all paper work done quickl salesman help pick car,
Alan Stater
3 de mar. de 2015
Great service, however there was a small "ding" in the drivers side doorwhen I received my f-350 back. Berge Ford made it either for me, and had it repaired at no cost to me. Very professional service. I'm a happy customer.
Michael Isaacs
3 de mar. de 2015
We ordered sideboards for our Ford F-150 (which we love)from Johnathon and then went to the accessories desk to make the appointment to have them installed. I don't remember the accessory guys name. Both gentlemen were very friendly and helpful. I love the black sideboards that we chose. The appointment to have them installed was pretty quick. We also ordered mats for the floor board from Johnathon, no complaint against him, but we are taking the floor mats back today. I don't think they are the right set.
Scott Noble
3 de mar. de 2015
Purchased a 2014 F150 King Ranch, Beautiful truck, very helpful staff.
Jerry Gemeinhardt
3 de mar. de 2015
The staff was respectful, professional and efficient. My experience at Berge Ford has always been positive
Milton Washington
3 de mar. de 2015
Service Advisor provided Excellent Customer Service!
Maria Esquivel
2 de mar. de 2015
2013 Ford F150 Super Cab Lariat.Service was excellent and staff helpful and professional as always
Erin Sohr
1 de mar. de 2015
Great customer service every time I go in for service!
Brian Fulton
1 de mar. de 2015
I quite literally had the best experience I ever had purchasing a car at Berge Ford. The salesman Christopher Henschen was courteous, respectful, and very helpful throughout the entire process of purchasing my 2015 Ford Mustang. I got a fair price on my trade-in value and a great price on my car purchase with minimal hassle. I tell all my friends and family about my great car-purchasing experience at Berge Ford. The 2015 Mustang makes quite an impression on a lot of people and I make sure I mention my extremely positive car purchasing experience to them. Thanks for the superb customer service!
Marilyn Sullivan
28 de feb. de 2015
I always know that the service I need is going to be taken care in a professional manner and is done in the time they tell me it will be done. Everyone is always so friendly which makes it comfortable and easy.
Theresa Yost
28 de feb. de 2015
awfully long process to purchase car.....we spent several hours in dealership waiting
Allan Varga
28 de feb. de 2015
I have always had great service at Berge Ford. Kris Marsh is a great salesman that has sold me 3 vehicles and Joey does an excellent job in the service department. My vehicles have been serviced here for 16+ years. Great Job Berge Ford. Thanks
Donald Bray
27 de feb. de 2015
Another great experience. Drove past two Ford dealerships for this service at Berge.
William Pritzker
27 de feb. de 2015
I brought my truck in for an oil change and checkup. The only issue is the right front fender now has two gauges in it and I have not heard back what was going to be done to fix it.
Mark Polse
27 de feb. de 2015
The service at Berge Ford was incredible,Your staff was extremely friendly and very knowledgeable.
Jimmie Thomas
27 de feb. de 2015
Very smooth process, associates were very friendly
Tobby Baca
26 de feb. de 2015
This was my fifth vehicle from Berge Ford. The reason I go back is the outstanding service. Beginning with sales staff to the service department. I will not go anywhere else.
Jong Rho
26 de feb. de 2015
After purchasing my 2012 Fusion at Berge I have always had it serviced at Berge as well. When I arrived I was a little surprised my Service Advisor was no longer at that location and given that there were a number of cars waiting for service I was afraid that my wait would be one of the longer waits so I was thinking about leaving and coming back some other day. But my new Service Advisor told me that it would take approximately an hour and 15 minutes which was around the normal amount of time so I decided to wait. It took about one hour and 30 minutes which is pretty much the average time so I was very pleased.
Leon B And Marian Kern Living Trust
26 de feb. de 2015
The service was swift and everything was done as I wanted I got my car back nice and clean
James Grice
25 de feb. de 2015
We had a great experienced dealing for our Ford truck. We usually buy GM products, but we love our Ford truck and we wouldn`t trade it. Rich Paladino is the best salesman. We`ve bought cars from him before and we will continue to do so in the future
Scott Noble
25 de feb. de 2015
2014 F150 King Ranch. Staff was very helpful and I would buy again from Berge Ford.
Judith Wilbur
25 de feb. de 2015
I was looking for a vehicle to tow flat behind my motorhome and came in to view an Explorer. While there I discovered that the CMax not only would tow flat but had the added benefit of being a combo hybrid and plug in. It was the right weight and met more than my criteria so it was the perfect choice. I purchased using the my Costco membership pricing benefits and was fortunate to meet the Costco sales representative when I arrived. Everyone I met at Berge seemed to be eager to provide a great experience.at Berge Ford.
Chris
3 de ene. de 2015
We recently purchased a 2014/Ford Explorer from Berge. We have been Berge Ford customers for years. We have purchased several vehicles from this dealership. This last experience in buying our vehicle was the worst experience we have ever had with a dealership. They tried to hide the cost of an extended warranty and did not disclose the cost of the warranty until they were asked directly about it. We knew something was wrong when we declined the extended warranty and were told that we could get it and it wouldn't change our payment. We immediately knew we were being lied to. I guess loyalty doesn't mean anything to them. If you choose to use this dealership buyer be ware.Erik H.
Casscura
5 de nov. de 2014
I purchased an F2 50 diesel 2005 in the used car department September 1 got a free oil change from this dealership took it in three weeks later they're certified mechanic came out and told me there was oil in the coolant and has been there for way over three months I had only purchase the vehicle three weeks ago. The sales man I work with and finance department In the used cars told me when I purchased the vehicle there was 100 point inspection done to make sure all is in working order it was an as is sale but this was not as it is it was something they head because the cost of repair was substantial. Their own certified mechanic told me this was a problem that's been there for over three months then I spoke to the general manager Steve who told me they don't do inspections on these vehicles which was a lie their used car department told me they did do inspections on these vehicles to make sure they're okay to sell which was a lie Steve general manager boss Jim Crutcher told me next they do do safety inspections. Well what is the truth do you or don't you these fools just give me the runaround because I am a minority they are a big corporation money hungry monsters. I took this alleged vehicle to a mechanic certified diesel mechanic who has his own shop and estimated repair cost of $8000 I was to purchase this truck for 13,900 now it cost 8000 to even get it running they knew about this issue they have to have if the so-called doing inspection. All I ask is for what is fair I met with Steve and Jim Crutcher who were both unfriendly and unwilling to work with me they took my case as a joke I gave them a quote from the certified diesel mechanic they didn't even review it completely I made them a letter stating what I requested which was to redo the loan and refund my 2900 down payment they said that this truck was now mine and they wouldn't work with me well Jim Crutcher I wrote you the letter don't know if you chose to read it my demands were firm I did not threaten you in anyway I promised you and in the manner I told you it was a promise that I will go as far as I can take this you're in for a big ride I'm going above your head speaking to your boss and to the CEO letting them know what fraudulent business you are running over there I am a hard-working man less than middle-class family of five children struggling to make ends meet at the time this vehicle was to be my work vehicle now you have put me in a predicament because of your fraudulent ways. When I first went there you all told me you wanted to help me you acted like you were more than my best friend now this happens and you don't even know me well I'll tell you this much Jim Crutcher you won't forget me I will be posting nonstop I will call radio stations I will call newspapers I will call Better Business Bureau and anyone else who is willing to listen you will see me and many others out front of your dealership protesting with signs not to purchase their your name Steve's name I will tell many people business owners who by fleet vehicles what kind of business you guys are running whether I win my case or not you will lose more in the long run through bad publicity
Carlos Austin
12 de oct. de 2014
Glenn and Taff were great, thanks again. Service has also been a great experience, highly recommended dealership. Will recommend again, purchase Ford vehicles again. Soon.
AnthonyAnt
4 de sep. de 2014
I am writing a review because of a good experience gone bad. Which is a real shame. Mel in the accessory seemed genuine, interested and willing to help.HOW TO BUY A CAR HERE:This dealership, unexpectedly and unwillingly, charges customer for extras they don't necessarily want nor ask for when you purchase a new vehicle. Window tint is one of them. Now, this window tint has a "lifetime guarantee" and sounds good, right? WRONG! We have a Ford that was purchased new here, but because "their records only go back seven years", their "lifetime guarantee" is no longer honored. I advise everyone purchasing a vehicle here to not pay their silly add-on's. Further more, www.kelleybluebook.com allows you to get a general invoice costs to their vehicles. Last few vehicle purchased, I was able to negotiate $1,500-$2,000 under factory invoice, plus all rebates. Food for thought people...The gentleman, Mel, in the accessory department genuinely was trying to help. But I understand the GM is choosing not to honor their guarantees because "we don't use that window tint company anymore". Which is a likely story. Sure, Berge Ford, you're still around but the tint company "went out of business." Sure.
geoffreymackenzie
30 de ago. de 2014
I have purchased several personal vehicles from them and always had a good experience. This last time was the best however. I purchased a used dump truck for my business. My salesman Tim S. was very helpful, knowledgeable and straight forward.The truck itself was an off brand (Mitsubishi) but he and the staff there did their best to accommodate all of my questions. Being a used truck, it's not a complete surprise that there may be a few items that need to be fixed up on it and this was the case. The managers never nickled and dimed me about the repairs. Tim expedited the repairs and drove the truck to the repair shop for me.A good group of people from finance to sales to managers. Tim in the fleet department was the guy who made the deal and followed up after the sale like a boss.Thanks guys.
TLoumena
24 de ago. de 2014
MJ and Glenn were awesome! No surprises, showed invoice, dealer incentives. Third dealership I went to after walking out on the first 2 due to being passed from one employee to another with typical sales pitches. I recommend this dealership hands down. Best experience I have ever had at any dealership.
gkost1
23 de ago. de 2014
I have been a Ford person all of my life and a Berge customer since 1988, having bought 3 trucks from them. There seems to be a genuine lack of interest in selling me a new one. No followup on #'s finance options or inquiries in general, not sure why as I was ready to buy with or without trade or anything else but it seems they were looking at me as an inconvience.
claprath
19 de jul. de 2014
the best experience in car buying that I have ever had in 40 years of purchasing cars. I spent 30 minutes yesterday looking at a car. IaskedMichael to call me back and he did with a cost and the price i needed and the payment which was amazing .. fit my budget came into the dealership and was done within an hour.all the paperwork was previously prepared and the car was cleaned and ready to drive off.
jonni
14 de abr. de 2014
This deal was done over the phone and internet, very knowledgable sales person (Theresa Worthen), fast, efficient, friendly, and a great price. Completely perfect transaction, and painless! Thanks Theresa!
stvnjr23
27 de ene. de 2014
This Dealership is the epitome of why people don't trust dealers, finance managers and used car salesman. live 5 hours from this dealership and first talked with Tom. I took notes on every phone conversation and yes you guessed in the numbers changed every time I talked with him. I then get turned over to the finance manager MJ. It all seemed to be working out better. My wife and I drive the 5 hours, of course bringing the detailed list of docs they were requesting for the loan. We filled out ALL the paperwork, got the insurance changed over, car was detailed and ready to go, drive out tag printed and THEN.............we don't have the right document for them. Of course remembering they gave us a detailed list prior to us making the drive.Needless to say we left and made the 5 hour drive back home. I would NOT recommend this dealer. If you enjoy getting jerked around Berge Ford is the place.Just a few more details, the salesperson stated one of the vehicles that we were interested got sold the night prior. Gave me details like his GM was driving it, WOW it was really nice BUT it got sold, he even told me the name of the other sales person, pointed him out. Yes you guessed............the car magically appears as were are about to leave.
utcyjdd
23 de sep. de 2013
I dropped my truck off at 7am this morning to check and adjust my front end alignment. The passenger tire is feathering again. This is the same problem that I was having earlier with approximately 4,000 miles on the tire. The adviser tells me it is "normal wear". The other front tire is fine. I have taken my truck in now 4 times trying to get the problem fixed. It was quiescence, when I turned into Ford Motors driveway this morning, my engine died. This was the 1st time it ever happened. I was not sure what caused it. I mentioned this to David and he was going to have the mechanics check it out. Initially, I went to your service department for two things:1). Check and adjust the front end alignment.2). Update the SYSC System software because it gave me a message telling me that the software was out of date for my new phone and it would not recognize the phone application Pandora. David said that there were no newer updates out there but later said after checking himself; it looked like there may be an update. This was at 5pm. "Basically, none of your maintenance personnel really checked the software". David wanted me to leave it again overnight so they could work on it again the next day. All that I have experienced from Bergers maintenance group is passive service. How can it take all day to trouble shoot these few items and then end up at the end of the day saying everything was OK and still find out there may be a software update that needs to be uploaded and ask to leave it again another day. This is ridiculous. I had a poor experience earlier when the tire exchange took a complaint to the BBB and now we are heading in to another bad experience. It is all a repeat of being told it OK when it is not and it is at the customers expense of time and effort to get things fixed the right way. I love my truck but your service department needs improvement.
lorenzo55
27 de ago. de 2013
This dealership not only provided my wife top notch,hassle free warranty service even though the car wasn't purchased from them, when I decided to buy a new car and trade in hers they went above and beyond what I experienced at any other car dealership in my 58 years of buying cars.Everytime we encountered a hurdle they made sure that we cleared it to my utmost satisfaction. Car we were interested in sold, no problem,they ordered me another and the only one they could order had more equipment that the original. Not a problem- they matched the lessor price to the better equipped car and upped my trade-in as the amount changed during the process through K.B.B. They threw out destination fees,added tinting and met my financial interest rate from an outside source.Way to go guys, will now shop at Berge Ford when in need of a new car. We also leased from Berge Toyota/Scion Riverview in Tempe.Very satisfied customer,Larry Moriello
wyomek
20 de ago. de 2013
Recently I had my F150 repaired do to being rear ended at a stop light. Berge Ford has been my choice for normal service work. They are first class when it come to customer service and quality of work, they were my only choice for the body work I needed to get me back on the road. Everyone in their Collision Department is First class as well as everyone I have been in contact with at Berge Ford. Keep up the good work.
tender61
12 de ago. de 2013
fernando help me so much being am a women he made me feel so comfortable cause i was verrry nerves cause i had took it somewhere else and they could'nt find what was with my car and now i go for my oil changes. then thier was harold my car was damage from a person bac into my car and of course again nerves cause insurance from the other party said they were only what they sent, but Harold reasuered me that it was going to work out and Praise God it dd.Your dealership has blessed me so much!! thank you for being who are for women such as myself .These gentelmen were the reason i rated your dealership with rating cause of thier customer service.
13_F_O_R_D_Mustang
19 de jun. de 2013
Derek Ironside is the best service advisor I have had at any auto dealer. My experiences at Berge FORD have turned me more into a FORD fan than before I bought my first FORD, my 2013 Mustang. Thanks Derek for all your hard work!!!
JohnArmold
14 de jun. de 2013
service was completed ok all issues were taken care of in a good maner. we will be back in at a latter date for more service. we are happey with the results. john
mtutay
6 de jun. de 2013
This was by far the best experience I have ever had at a dealership, and I have been around the block a few times. Everyone at the dealership was eager to help and knowledgeable. There was no pressure to buy at all. This WAS NOT one of those snag your keys and beat you down dealerships. With the rebates and reasonable trade in value offered, I had to act on the offer. Would I do it again? YES!!! Would I recommend Them? YES!!!
millchea
4 de jun. de 2013
First of all, my husband and I have purchased several (six now) vehicles from Berge Ford. I like to do homework online and traded many messages wih David Kohler. He was timely, efficient and effective as we were able to put me in a new Ford Edge the following day. David is professional, caring and I will continue to work with him and recommend him to others. Pete was very helpful with accessories and information and Dwayne sealed the deal in Finance providing additional options for consideration. Thank you Berge Ford for another great buying experience!!
Crazygrandmadriver66
26 de may. de 2013
My Escape buying experience was amazing. Every single person I came in contact with was friendly, knowledgeable, organized, and efficient. There was NO pressure to purchase any vehicle, add-ons or other features. Theresa was sooooo efficient when I came to do the final paperwork. She had everything preprogrammed or installed. She explained all of the features in "crazy grandma" (laywoman's) terms. My previous car is a 2002 Escape..... so this new one is "space age" material. Nathan was also VERY efficient and explained all paper stuff clearly. David Harney, my longtime service agent, recommended Theresa to me..... a good move...... and takes GREAT care of me and my Ford vehicles. He never makes me feel like my numerous questions are stupid. There is at least one Ford dealership within 3 miles of my home, but I continue to go 20+ miles to Berge Ford for all of my vehicle needs.BERGE FORD IS THE GREATEST!
upgrjdd
2 de may. de 2013
I had 4000 miles on my 2013 ford F150 pickup truck and the front tires started to rib badly on the inside and out. They realigned the front end and would not warranty the damage to replace the two front tires. Service manager started to yell at me accusing me of being unreasonable. Totally unwarranted. I will never buy another vehicle from Berge Ford, Mesa, AZ. Their service department is horrible.
fnibob
25 de feb. de 2013
This was a rather complicated transaction that could have only been handled by the most competent people. Both Craig and Nathan not only provided accurate information, they also offered some excellent options that made the entire transaction proceed very smoothly. No detail was too small and no request was too much. They not only made it fun, but jumped through every hoop to make sure the process was the best I've ever experienced. And you know what? It was the best car buying experience I've ever had in the past 50 years. I recommend them both wholeheartedly. Give them a call, you'll be glad you did!
daedene
28 de ene. de 2013
We had a great experience buying a used car from this Dealership. Everyone we worked with was friendly and helpful. The entire process was fast, easy, and efficient. I would definitely use Berge Ford again. They made the experience very efficient and stress-free.
SarahEverman-Johnston
2 de dic. de 2012
The crew at Berge Ford was friendly, helpful, and easy to work with. They gave us a great deal and were very fast and thorough. Overall we were treated VERY well and this was a great car buying experience. I would definitely buy a car from Berge Ford again.
lgyblonde
27 de oct. de 2012
By far the best sales and finance experience. We were treated respectfully and not as a pay check. From the moment we drove onto the lot, through the test drives and ending with a free tank of gas and a carwash over a week later the customer service was 100%. I believe that customer service is dead in most businesses these days, not at Berge Ford. I would definitely recommend them to my family and friends.
gracegsmith
9 de sep. de 2012
This is our 4th new car in 25 years of marriage and this was truly the BEST experience; price wise and deliverance of committments. Amazing, truly. My husband even works for a dealership here in town, and this 'other' dealership treated us better price wise and customer service wise than the one he works for.Thanks.A lot!!
mmwestish
12 de jul. de 2012
My partner and I actually purchased 2 Ford Flex's from Berge Ford at the same time. We spent almost $46,000. Both of these cars had some issues that were not addressed during their "inspection" before placing them on the lot to re-sale. Once I had time to have my car looked at for these issues(about 60 days after purchase) I was told that it was past the 30 day window and I was now financially responsible for having these issues repaired. I received the absolute WORST CUSTOMER SERVICE with everyone in the service department when trying to work through "who was responsible" for the repairs. The only thing that Berge would fix was the alignment on my car and as the Used Car Sales Manager said, "it's a courtesy because you purchased 2 cars." This was my third purchase with Berge Ford and I promise it will be the last. I plan on using the "free oil change" but I have NO intentions of utilizing Berge Ford's service for any of my car's maintenance. I am a disabled veteran and work for the VA. I plan to tell everyone that I come in contact with that Berge Ford has the worst customer service and never purchase a vehicle. Customer
fauvaldez
11 de jul. de 2012
Sergio is very friendly and LISTENS to what you need. . . he will make suggestions based on what the mechanics find. . these are items you should do, here are some things you should save up, OK for now. . but will need to get it handled in the future. . . John in Sales was also very helpful and listened to our needs. . . Overall GREAT TEAM. . .
jasoncyrus12345
18 de jun. de 2012
They were very patient with me as I was there for a few hours being very picky. I ended up in a great car with a great deal. I highly recommend them especially if you work with Travis.
Vaskinner1
20 de mar. de 2012
The service sucked. My truck doesn't work right. And u guys don't want to make it right. Pathetic!!!! It never went through the multi point inspection like they promised. I've spent hundreds just trying to get it into normal working condition. My radio doesn't work right the brakes were almost illegal when I got it. Oil was over due for a change and the air filter was so clogged that it would of been better with out one. I got ripped off big time and think its said you guys don't want to do anything about it.. It was like pulling trying to get the brakes legal and actually working!!!!!
marquesalandesign
28 de feb. de 2012
Let's see, Ford hands out recalls for a manufacturing defect they created yet we cannot expect a rental car for the inconvenience. This is why I drive an Audi. I was told only if the vehicle is not able to be driven will they provide a rental car. Technically I am not able to drive it since it's in their possession. I had to load my bike in the back of the car and bike to work.Also, when the vehicle was picked up, it was completely dirty inside. We recently had a dust storm and it looked like they left the windows open. Why would you return it to the customer in that condition?I have never owned an American car so maybe this is type of normal service to expect. I am used to being treated like a valued customer.
Alana Miller
20 de feb. de 2012
Great place! Great people! When I first visited Berge Ford in Mesa I was just window shopping at the time and was pleasantly surprised that I was not being hounded by any sales reps there, but when I did have any questions they were very happy to help me. Billy love was my first sales rep. and he was awesome! He knew I was not there to buy a vehicle that day, but still was very attentive and a personable gentleman. After a month or so I went back with my husband and right away Billy recognized me (I think this is a great quality of any sales person!). He treated my husband and I like he knew us for years and made the experience of buying our first car a great one.
dirk_howard
6 de feb. de 2012
Mr. Russell and Mr. Baker used my 2002 Thunderbird for 4 years. I told them on the first visit that the problem with overheating looked like a thermostat. I was told on numerous visits that they could not duplicate the problem. Every time I drove the car it overheated until the thermostat unstuck. They replaced the cooling fan twice and replaced the exploded coolant bottle twice. They replaced the hydraulic pump for the fan also. When I asked for a factory rep, I was told not to bring my car back even though it was under warranty. They also told every dealer in the valley not to service my car and that I was a disgruntled customer. Ford Motor Company protected Berge Ford by saying they were a private business and they could not make Berge Ford honor a Ford Motor Company warranty. The Arizona BBB tried to get me to sign a paper saying that they would arbitrate and I would have to give up all legal rights no matter what the decision. A year later San Tan Ford opened and they replaced the thermostat and I never had another problem. I have all garage receipts, letters, emails, and pictures to document to prove what happened.
Hush
16 de dic. de 2011
I was impressed that they put new tires on the used car we purchased even though we didn't ask for them. They thought the car needed it and took great care to send us home in a quality car. Kevin was great to work with and I would use him again in the future.
donenut5
10 de dic. de 2011
Travis was a pleasure to work with. There was no preasure to make a purchase. Travis gave us plenty of space and time to look at the inventory. I would purchase another car with Travis.
jmouw
9 de dic. de 2011
Travis first listened to our wishes and needs and found the cars that best met both. He is personable, knowledgeable and likeable. He is an asset to your company and we will surely recommend both your dealership and Travis.
lacbap
4 de dic. de 2011
Steve Lyman was very knowledgeable and answered every question that we had in a clear & concise manner. He was very helpful and customer-oriented. Possibly most importantly - he listened to our desires and concerns. He then responded totally appropriately. It was absolutely evident that the dealership was supporting his efforts at all times. Everyone we came in contact with at the dealership was very courteous, friendly, knowledgeable and helpful. It was probably one of the most postive experiences I have ever had at an auto dealership - followed closely by Babbit Ford in Flagstaff, AZ. Berge Ford presents the exact image and experience that I am certain that Ford Motor Company would want from their dealerships. Also - and equally as important - we are totally impressed, please and satisfied with the Ford Fusion that we leased. All-in-all it was a totaly possitive experience.
KathyG
21 de nov. de 2011
Jason was a great salesman. He was very helpful and patient. Everyone at the dealership was awesome.This was my first time buying a new car and Jason and everyone made me feel very comfortable. I'm extremely happy with my brand new Mustang.
tesscvm
20 de nov. de 2011
We were looking for a lightly used newer Expedition, and they didn't quite have what we were looking for. We went and looked in the new car area and found a 2012 Explorer that was perfect for our needs. After going in to test drive the car we chose to purchase it. It was done very quickly without any hassle. One of the best buying experiences I have ever had. Will be looking to Berge Ford first whenever we need a car. **They came highly recommended by 3 other family members who have bought their vehicles from Berge.
clinebg
19 de nov. de 2011
Best car buying experience I've ever had. They did not play games (very much). I knew what I would pay, what I wanted for my trade, etc. Within 20 minutes, we had a deal. There is no need for the games, either the deal can be done to the customers terms or not, I appreciate honest, upfront negotiations and these guys did that. Very impressed with the whole experience!
sherman3
28 de oct. de 2011
Billy was excellent. Personable, thorough, respectful, and constantly helpful. He stuck with us even when we changed our minds about what we wanted and never showed any frustration. He was so good that I decided I would buy a car from him, even if they didn't have the right car right away.The dealer gave us an excellent price, too. The car is pristine and low miles. I highly recommend this dealership, and Billy in particular.
prm35
16 de oct. de 2011
Looking to buy a new/used car from your typical dealership has always been an unpleasant experience. Till now!I received a call from Barbara while she was on the road on her way in to work at Berg Ford. This was as a result of my interest in a used vehicle I saw on Berge Ford's web site.When she got into the office we talked again as to my needs and I decided to come in and look at and test drive a Ford Focus. I had some concerns on the operation of the brakes and transmission. She told me she would have a mechanic check it out and she did, as the brakes did need some maintenance to correct the problem.Due to my limited access to my only other car, I was not able to come in to discuss purchasing the Focus and it was sold before I could get back.Barbara continued to look for a good used car with low mileage that I could afford to get into. She called me about a week later and told me of two vehicles she thought I might be interested in seeing. Again she was very informative as to the specifics of both vehicles as I examined them in detail. She made a point of allowing me to fully inspect both vehicles by myself, remaining near by awaiting my inspection to be completed. I then called her over to discuss the pros and cons of both vehicles. Then, and only then did see give me her valued opinions. I decided to purchase the Hyundai Accent at a very reasonable price. Barbara was very professional in preparation of the paperwork, answering all my questions during the process, never pressured me in any way during the entire 8 day process to purchase anything that I did not need nor could not afford.When my wife and I came to make the final payment and pick up my vehicle the next day, it was totally detailed and with a full tank of gas no less, and on display making it look like a brand new car. This helped to compliment my choice of car by my wife. That alone was worth the price of the car. When was the last time I got a full tank of gas on a new/used car from a dealer....NEVER!!! Overall, I had a very enjoyable purchase experience, and I owe it all to the professionalism of Barbara Belitsos. She should be valued as a excellent sales person by Berg Ford.
Azkids07
14 de oct. de 2011
Was very impressed and pleased with the buying experience at Berge. No arm twisting or games. Very professional and straight forward. They listened to our concerns, questions and constraints. In the end, they made the deal work that we were after. Thank you, Berge Ford!
Buster Carpenter
12 de oct. de 2011
This is our 3rd purchase at Berge with Roger Barchus as our salesman on all three occasions. Roger's help and assistance has always been invauable and the entire staff worked with me in a manor that truly made me feel I was a personnel friend rather than just another customer. There is a special THANK YOU I wish to give to everyone for all the help and consideration that was given when it was asked for. I will return as a friend and customer on occasions if for nothing else than to visit and thank everyone for their help. If you are buying a vehicle from another dealership you are missing the really great experience found at Berg Ford when purchasing a vehicle. Thanks to all, Buster Carpenter
Faye
11 de oct. de 2011
Theresa was knowledgeable of the product she was selling. She was confident in her abilities to address the customer concerns. Did an excellent job. She won over on 2 dodge dealerships.
SROLD
11 de oct. de 2011
QUICK AND EASY TO WORK WITH THERESA WORTHEN IN FLEET. SHE ANTICIPATES MY NEEDS AND MAKES EACH TRANSACTION AS PAINLESS AS POSSIBLE. ALWAYS ON MY LIST TO CALL WHEN VEHICLES ARE NEEDED AND USUALLY GETS THE DEAL.
Mcastro53
23 de sep. de 2011
It is the best exprierence I have ever had with a dealership. I looked on line for a car I saw the one I liked, I filled out the application the same day which was on a Thursday. Friday morning I got a call from the internet sales guy, he asked me to come in I went in on Saturday to test drive the car. He called me on Monday stating I was approved. Picked up my car on Tuesday. That was the fastest and most friendliest group of people that I have ever dealed with. I went to another Ford dealer, who 2 weeks later were still trying to get me approved, what a difference. I would definately recommend Berge Ford to anyone who is buying a vehicle wheither new or used. They are the most helpful and friendly, possitive group of individuals that work and help others in difficult situations. Good job. Kudos to you all.
Kenpeace
3 de sep. de 2011
The research online was very helpful, the sales person had all the selected vehicles ready to show me. I got a fair price for my trade. The deal was good for all. They did all the paperwork efficiently and quickly. I was shown how to use all features on my new truck. The followup support has been great.
Lynn Greenwall
17 de ago. de 2011
We had an awesome experience buying our brand new Ford F150 truck. The best buying experience we have ever had! We will be highly recomending the Berge Ford Dealership to all our friends and family. Billy Love was the BEST salesman we have ever had the pleasure of doing business with.
jameswspeyer
15 de ago. de 2011
First contacts were with Latham Aldrich regarding my damaged Ford Ranger P/up, and Karen Gruettke, the receptionist in the Service/Body Shop Center. They were extremely helpful, and did everything they could to assure me that the truck would be thoroughly evaluated, and they kept me up to date on the progress with truck's damage and our Insurance Co. - Hartford. As this was my first experience with an accident (that was my fault) without the knowlegeable assistance of my husband, who was hospitalized and in serious condition following a scheduled surgery, I greatly appreciated their friendly assistance and caring attitude! I met Mike Williams when it was determined that the truck had sustained greater damage than was first realized, and the Insurance Co. declared it a total loss. Latham explained the rationale for this determined loss better than the Hartford people did! He introduced me to Mike. I told Mike what our preferred relplacement choice was, and how much money we could put with the amount Hartford would offer. Mike started looking right away for a "Focus", preferably light in color. Hartford paid us a really fair amount - the truck had been a custom order by the first owner and had a number of undamaged "goodies" on it. We were the 2nd owner. Mike and his team foud us a beautiful metallic blue '08 "Focus", and had it ready in record time. Our sincere thanks to each of these people and their teams of employees who made what initially appeared to be a record disaster to us personally a truly good experience with minimal confusion and hassle. We are really happy with the "Focus" - it is what we had talked about getting a while back because of our physical limitaions. All our needs and expectations were met. THANK YOU!
amillett27
11 de ago. de 2011
We were very pleasantly surprised at how honest, and up front these guys were. Having been through the car buying process too many times to count, We were completely prepared for the the long haul of the sales guy running back and forth with that paper that has the four boxes on it. Well, there was none of that at Berge Ford. We obtained our own online financing and Tom at Berge said that he could beat their interest rate and loan amount. I am thinking, "yeah, right, they are gonna let us take this vehicle home and then call in two days to tell me that the financing fell through so now we need to put XXX $ amount of money down and all that b.s."That is NOT what happened. We signed the papers, left the dealership and four days later we came back to sign the loan documents and that was that!! There were no xtra or hidden costs listed on our RISD, and Tom even got us better financing than he or we expected.I am recommending Berge Ford to everyone we know, because I want everyone to have the same experience we did. It will totally change your mind about dealerships!!!THANK YOU SO MUCH TO TOM AND RICK! WE ARE SO HAPPY WITH OUR NEW EXPLORER AND OUR DOG IS THRILLED TO HAVE SO MUCH SPACE!
achomokos
9 de ago. de 2011
Once again this was a wonderful purchasing experience. Quick, fair and no haggling games. In Phoenix, we have lots of choices for car dealerships, but we continually return to Berge Ford due to the price, quality and customer service. This is the 6th vehicle we have purchased at Berge Ford, both new and used. Our sales representative, Jason Herritz, is a wiz on the Sync technology. He took a great deal of time training my husband and I on the usage of the menus and voice commands. He was helpful and knowledgeable without pressuring us to purchase. I love our new car, and highly recommend Berge Ford to anyone shopping for a new or used vehicle, or just looking for a hometown service center.
jrandall
27 de jul. de 2011
Excellent customer service! Did not appreciate not being able to make decision in regarding the vehicle picked by husband or have a say with the financing of the vehicle w/husband.
AlliP
26 de jul. de 2011
Billy was amazing! I was so discouraged about the type and quality of vehicle I would be able to get because of how horribly I was treated by SanTan Honda. Billy assured me I would drive away happy and that's EXACTLY what I did! He helped me find the perfect vehicle and worked tirelessly with financing until we came to a payment I could afford for the vehicle I fell in love with! Richard Fetech was also fantastic and helped me get the extra coverages I needed like GAP insurance for a reasonable price. My dad has purchased his last two vehicles at Berge Ford and swears by them. The entire staff were friendly and had a "can do" attitude. Although my credit was not the best after having lost my home to a layoff, they treated me like a VIP customer. I would recommend Berge Ford to EVERYONE! Go see Billy and Richard and you'll be glad you did! Thank you to everyone at Berge Ford who assisted me in driving away a very satisfied customer!!!
nhartman
22 de jul. de 2011
Dan Emmons has made buying a car fun again. I recently have gone through some hard financial circumstances and Tom Smith and Dan Emmons made the process of buying a car actually enjoyable. I had been to 2-3 other dealerships and felt unimportant to their staff and had almost given up. Tom and Dan got me into a loan that I am very comfortable with and into a cute red convertible Mustang that makes me feel 20 years younger. I feel like they are real people that really cared about me and my circumstances. I have been recommending Berge Ford to my friends and co-workers ever since.
zenli23
11 de jul. de 2011
Wow I can't say enough great things about our buying experience at Berge ford with Rick. I phoned about a vehicle they had on their website. They confrimed it was still available. I let them know I would be down to loook and drive it. When we arrived the salesman I had spoken to was busy but he had already lined up someone else to work with us. They were upfront and no pressure sales. Take as long as we wanted test drive and just were so pleasent. When it came to price I had already done my research on the vehicle and it was under priced from kelly blue book. We got a great deal and they even threw in the dashmat for free. They got us the best finance rate and explained everything completly. I will be going back to Berge ford for my future purchases. Thanks Berge ford and Rick Hargrove for a job well done.
skinladyaz
10 de jul. de 2011
I consulted dealerrater.com to find a reliable dealership that doesn't play games and will treat me with respect. When I read all of the reviews (yes, all of them) I decided that this was the place I wanted to purchase my vehicle from. I contacted the dealership by email, and received a prompt reply that Jason Herritz would contact me, and he did. I made an appt to see him, and he greeted me promptly and he had an Explorer ready for me to test drive. I asked him many questions, and he had a satisfactory answer for each one. When I left the dealership that day, I was pleased that no pressure was exerted to buy that moment. I called Jason the next day to meet with him and have my husband drive another Explorer, the one I drove was not the one I wanted, and we agreed that this could be the one to buy. When we told Jason that were interested, he gave us the facts on the financing and we began the bargaining process. When Marc Mereness joined us to finalize the deal, he could not have been more helpful and even fun! Richard Fetech finished the application process and gave us the service info, the keys and other instructions to help us enjoy our new SUV to the fullest. I would definitely purchase my next vehicle at Berge!
jandjm12
13 de jun. de 2011
On a very HOT day we visited the dealership to buy a used car. We had an appointment to meet Rick or Tom Smith, Rick greeted us and we proceeded to look at what we wanted.Rick was very cordial and explained alot about value, performance and price value for a few cars we were interested in. We took 2 cars for a test drive, we drove far so we could see pros and cons of both...at Ricks suggestion.We decided on one of the cars, and it is perfect--he really did make our transaction painless, and we love the car..Thank you,Joyce and Jack Muth
Cheekc
11 de jun. de 2011
Roger was very patient and helpful showing me different Escapes until I decided which one I wanted. He was polite, courteous and gave me no pressure. Richard in finance was easy to talk to and explained everything in detail. Nice, friendly experience and I Love my Ford Escape 2011.
kshanley
7 de jun. de 2011
This is not the first time I have dealt with Berge Ford. The process is seamless and to the point. Having worked at a dealership many years ago, the pricing games often played are trying and stressful. Not here at Berge Ford. Quick and to the point. My experience this time was no differrent than before and I will continue to utilize Berge Ford as needed.
troutfisherman
6 de jun. de 2011
2nd time buyer andrew was a great help with finding just the rightr truck for me and very impressed with product knowledge great price on the truck i wanted when we are ready for another vehicle, there won't be any guess where i am going to spend my money
klents
2 de jun. de 2011
I have dealt with berge Ford several times in the past and have never had a bad experience. My experience with my salesman marcus was exceptional. He was very courteous and polite when I spoke with him on the phone, and he was even better in person. He was extremely patient and professional, he made sure that I received the best price and that I received the best service possible as well. After the sale was made he followed up and made sure I was happy with my purchase. My buying experience with marcus all in all was great even though I didn't care to be in finance that long but its a given that finance isn't exactly the funnest part of buying a car anyhow. I would absolutely recommend buying from berge Ford and without hesitation recommend marcus stripling as a salesman too.
carlbb1
30 de may. de 2011
Andrew was only on the job for about three days prior to our purchase. Any questions we had that he was not completely sure about the answer he quickly found out and got back to us immediately. They worked with us in a very professional way on our price strucure for the car we bought Between Andrew and Billy Love we negotiated in a very positive/fun way and they met all of our wishes/needs etc. upon agreeing to buy the car. It was the first time my wife and I had bought a car together and the experience was very free of any high level stress or pressure from the dealership.
emgerard
28 de may. de 2011
We went to Berge Ford to see the Ford Focus HB. We were a bit aprehensive due to the fact that we have gone to Berge Mazda and VW and they have always been high pressure and didnt like our experience with them at all. But, after meeting with Dave Kohler we had a different perspective of Berge. We were very happy with the service we recieved. Dave knew the products we were looking for, was willing to work with us to assist us in the buying and trading in process. The whole team from Berge Ford changed our perspective of this dealership and we would recommend people to go there. Car buying can be stressfull and Dave and the whole team there made the car buying experience to me pleasant. More car dealerships in the valley need to stive to be more like Berge Ford. Thanks!
vmaxoutlaw
26 de may. de 2011
Very pleased with the sales staff at Berge. On my first visit I spoke with Nicholas Merrit. He was very nice and inviting and the main reason I returned to Berge, along with the inventory of 2012 Focus's. The next morning I called Nick on his cell and he was off but arranged for me to speak with Chandler Riding when I arrived at the dealer. Chandler was also very nice and responsive. Both of these sales consultants made my 2012 Focus buying experience a pleasure. I was also very happy with the buying process, the price of the car, the incentives, the trade-in value I received, and Shawn Yates in accessories. Even the paperwork guy was very nice (don't remember his name). All in all a very positive experience and I would highly recommend Berge and the staff I worked with to any new car/truck buyer. PS - I rarely rate businesses, this was an exceptional experience!Jerry Ferguson - Maricopa AZ
jodileanne
25 de may. de 2011
Barbara B. was fantastic! She helped me from the finding my perfect car all the way through to helping me sinc my phone into my new car. She was friendly and knowledgeable. The finance department answered all my questions and helped me make the right decisions. Thank you!
kilo11
18 de may. de 2011
I was planning on purchasing a used Ford Taurus and visited three dealerships in the Phoenix area on Saturday, May 14. Two of the dealerships I had no experience with--but I had been having my Ford Expedition serviced at Berge since 2007, so I saved Berge for my last stop that day. As it turned out, I saved the best for last. When I arrived, I was greeted courteously, and asked for my primary contact, Roger, who was not present. Jason immediately greeted me, and pulled out his cell phone indicating he was giving Roger a courtesy call, which impressed me because it showed integrity and teamwork at this dealership in the sales department. Sure enough when my sales paperwork was finalized, Jason had ensured that both his and Roger's names were on the paperwork. Tom Smith treated me very well--he was courteous, explained the paperwork, and entertained me as Jason had the team make my vehicle ready for delivery. The vehicles on the used lot at Berge were in better shape than both the other Ford dealers I visited. This was my first buying experience at Berge and pretty much cemented my beliefs about the dealership being honest, straightforward and fair in their dealings. I will definitely be back for my next car, and both my vehicles will be serviced at Berge.Thank you Roger, Jason, and Tom for a great experience!! Sincerely, Todd Sullivan
nolarae
17 de may. de 2011
Billy Love and the rest of the staff were really fantastic! Craig in Finance got us a great deal without which we could not have made the purchase. The extra care we received was truly outstanding and we would recommend that anyone wanting to buy a Ford go to Berge!
JMechanical
12 de may. de 2011
Berge Ford exceeded my expectations.The salesperson Steve Lyman was very knowledgeable about the vehicles options and operation. Steve had the vehicle waiting up front when we arrived ready to go for a test drive. He had already researched the car fax and had that information at his finger tips. The car was exactly like Steve described on the phone and in very good condition. Berge offered me a fair price for my trade and the price negotiation for our new vehicle was fair and pleasant which is unusual. Buying a car never went so smoothly and it was our best car buying experience so far. After settling on the deal Steve had the paperwork finished, the car detailed, full tank of gas, and we were on our way. We'll look to Berge Ford for our next purchase for sure.
drewbrothers
11 de may. de 2011
Robert Miller is a pleasure to do buisness with. He always has a smile on his face and really appreciates the kind of hard work we do at our shop. I hope to keep doing great buisness with you guys, you truly make it easier and with a greater satisfaction in doing so.
danandmarilyn
1 de may. de 2011
We started our pursuit of a vehicle using the Internet as we have many tines, previously.We found Barbara to be very thorough, professional, absolutely understanding of what we wanted and went to extraordinary lengths to help us find exactly what we wanted. She was aware that we were working in tandem with another Ford dealer in the area, but we were immediately impressed with her work ethic and were reasonably sure she would be the one we would purchase from, eventually. From start to finish, a number of e-mails and phone calls took place and the entire deal was put together in less than two days. The best part of the deal was that we were able to have her do all the hard work while we sat home reviewing our options. In the end we ended up spending what we expected but received a much better vehicle than we thought was possible. We hope that the owners and management of Berge Ford in Mesa, AZ. realize what a gem they have in this salesperson.
armohio
30 de abr. de 2011
My recent purchase at Berge Ford was great. The sales guy was not only knowledgeable but also very helpful in educating me on the options available to me from the vehicle to the financing. I would highly recommend Berge Ford and Stevey Lyman to relatives and friends.
dianamiller
27 de abr. de 2011
I have been at Berge Ford many times and have worked with Theresa Worthen. She has always been very knowledgeable about the products and is always professional. Theresa goes above and beyond for all her customers and that really sets her apart from other salespeople. I would never have a problem referring others to her and your dealership.
Gregyerdon
27 de abr. de 2011
I went to Berge because I was told barb was a stand up saleswomen who would do everything in her power to get me in a car. I went to one of those pay here drive here places, I was not happy with what I was being offered. I walked into Berge and felt so comfortable and accepted so I sat and listened to her and a couple hours later I drove away more happy than I coulda ever asked for. Barb belitsos is a stand up sales person and I will always come see her for any car purchase. She was my saving grace. Thank you Berge ford!!
JBEddy
27 de abr. de 2011
Theresa was great. She is easy to work with, knowledgeable, and did not pressure us as so many sales people do. My wife and I appreciated the time she devoted to us in going over the special features on our new F 150. Over all we had a great experience.
trinwinburn
27 de abr. de 2011
Our experience at Berge Ford has made us customers for life. Theresa was outstanding. She took the time to find the right vehicle for us and made the whole car buying experience enjoyable and honest. We have to drive three hours from Yuma, Az to Berge Ford, but the trip is absolutely worth it for the quality of service and the price. The entire staff at Berge Ford was a pleasure to work with. Nathan in the financial department was honest and provided excellent customer service. The gentleman in the accessories department (forgot his name, Sean or Shane?) was informative and friendly. He answered all of our questions and provided excellent information to maintain and utilize our vehicle. We would recommend Berge Ford and especially Theresa Worthen to anyone in the market for a vehicle.
danielosburn
23 de abr. de 2011
My wife and I just wanted someone to know how much we apperciate the way Joey takes care of us when we are in the dealership! He is one fine young man, and you should be proud to have him on your team!!Your coffee shop is very convienent also! Good food and good service!
SCOTT0066
22 de abr. de 2011
MY EXPERIENCE WITH BERGE FORD AND BARBARA WAS GREAT ... A GREETING ON THE PHONE , A GREETING AT THE DOOR AND A FULL UNDERSTANDING OF THE PRICE SHE HAD TO BEAT TO MAKE THE DEAL . SHE CAME THROUGH WITH FAR MORE THAN JUST BEATING THE PRICE ... SHE FAR EXCEEDED IT ... OUTSTANDING JOB TO EARN MY BUSINESS ... I ORDERED MY F150 AND SHE KEPT ME POSTED WEEKLY WITH UPDATES ON HOW MY TRUCK WAS COMING ALONG AND THE FINANCING THAT WAS AVAILABLE FOR ME ... MY TRUCK ARRIVED 2WEEKS AHEAD OF OUR ESTAMATED ARRIVAL TIME . BARBARA TOOK THE TIME TO WORK WITH ME TO UNDERSTAND MY QUESTIONS AND GET ME THE RIGHT ANSWERS . THE DELIVERY PROCESS WAS VERY SMOOOTH AND NOT RUSHED SO I COULD SEE , TOUCH , AND GET A FEEL FOR THE TRUCK BEFORE I DROVE AWAY ... YES I WOULD RECCOMEND BERGE FORD AND BARBARA BELITSOS ... SHE WILL TAKE THE TIME TO MAKE THE SALE RIGHT
c.abbey
20 de abr. de 2011
Have bought three loaded Chryslers in past with my fathers employee A plan, but after comparing price with Berge Ford, I bought a Ford F150 Crew Cab that was 3000.00 more and same amount of payments for 100.00 per month less. Not to mention that at age 48 and purchasing a new vehicle every two years, the experience at Berge Ford was one of the best I ever had. Very Honest, No Games, and they gave me every that I asked for. If looking for a new car or truck, I would highly recommend talking to Dave Thilges at Berge Ford in Mesa, he is a true professional. Sincerely, Chris Abbey
wendohue
15 de abr. de 2011
Every one made us feel important,wanted,and welcome even employees that were just walking past us. Thank you.Billie made our purchase of our new Escape a plesant experience and will ask for him in the future.You have a beautiful show room,easy to use service department,good lay out for new and pre owned vehicles.
kickingaz
30 de mar. de 2011
Theresa Worthen has always gone above and beyond in making our buying experience a positive one. We always get a great price, competitive financing and a high trade-in allowance for our vehicles at Berge Ford. That is the reason that I have purchased multiple vehicles from Berge Ford and why they are my first call when I am considering a new Ford. I have also dealt with Steve Roger in their body shop and found their customer service excellent as well.
Sueg605
25 de mar. de 2011
We had a very good buying experience with Berge Ford,we had been to another dealer the day before, and was not happy with the salesman,so we continued to look, and found exactly what we were looking for,and at a better price. The staff was very friendly and took care of us and made it painless to buy a car.We will definatly recommend Berge Ford to our friends and family.
suzanbraun
18 de mar. de 2011
Theresa is the best -- I would never buy a car from anybody but her!! In fact, I have bought not one but two cars through her. She makes sure she understands the specifications I am looking for and then helps me find a vehicle that works best for me. I have purchased an Escape and a Fusion with Theresa's help!
rstewart16
18 de mar. de 2011
I have always had really good luck over the last 12 years buying from Berge Ford. Employees make businesses successful. I have worked with Theresa for the last 8 years and she has always made it very simple and seemless to purchase my company and personnel vehicles. I refer people to her as often as i can.
1taylor
18 de mar. de 2011
Great customer service, willing to go the extra mile. After all its American made and we should all support that. We couldn't be happier with the quality of the car, its features and the comfort. Way to stay in there Ford...The staff way friendly and willing to get the deal done and done well...
bduffin
14 de mar. de 2011
The Berge Ford Service Department definitely breaks my old perception of a slow, expensive, dealer experience. They know what they are doing, exceed expectations, and treat their customers well. Labor and parts cost is very competitive and usually less than private shops. I have an F250 with a turbo diesel and must depend on it for some tough performance. Berge Ford gives me that confidence and are now my first choice for service and maintenance.
gloxrok
7 de mar. de 2011
This is our third new vehicle purchase from Berge. We ordered this vehicle in January and took delivery today (March 5, 2011). As usual, they treated us great, and we are very pleased with the new 2011 Edge we purchased. Floyd Foster, our salesman, has been wonderful every step of the way. He is particularly knowledgeable (probably more so than any auto salesman I have ever dealt with in my life), is pleasant, has communicated with us regularly and kept us informed as we awaited arrival of our new Edge, and has answered every question we had. Berge Ford is absolutely a great dealership.
carbuyer11111
18 de feb. de 2009
Horrible experience. Salesperson was a huge jerk on phone, and even more unfriendly in person. wasted my time. stay away from berge ford. They offered less than half what other dealers offered for my trade, insulted my wife, were very rude, and wasted our time by walking away and talking to the sales manager for 20 minutes just to come back and be rude.
Jacostang
8 de ene. de 2009
Dealer was above friendly and the price was awesome!! I would reccomend them to all my frinds and family. Alao when I brought my Mustang in for service I was greeted promtly and the service was completed in a fair amount of time. We also bought our Ford F-150 from Berge also and it is great!
newcartruckmarketbuyer
28 de nov. de 2008
Absolutely terrible. The salesman who would hardly offer a test drive to a potential first time buyer of a Ford pickup. Very strange experience. Could hardly get a price out of the guy. I would not go back to this place. Very unforthright and uncomfortable.
robtester
8 de sep. de 2007
I brought my 06 Mustang in for service after looking for a good change from Earnhardt's Ford. I had a laundry list of things that needed to get done, however most were minor, and many were intermittent. The big ones were the check engine light kept coming on and the engine was stubmling on acceleration and the convertible top was separating from the back glass. I expected to not have the car back for a couple of days. Day 1, they call me up in the afternoon and tell me that they were just getting to service the vehicle and it looked like it would need a new top, but the service manager would have to look at it. Day 2, they call me in the afternoon and inform me that they need parts and will have to order them it could be up to two more days. Four days later I still haven't heard from them. Weekend comes and goes (no car for six days now). Day 7, I receive a card in the mail from their parts department saying my parts were in (3 days prior to me getting the card). Day 8, I call and ask them about my car, the service advisor is shocked to hear from me because he thought I picked it up. What?? They still had the car but weren't working on it. They put on some of the parts on day 8 but said they needed another day to put the top on and they couldn't get the check engine light to come on and it wasn't setting a permanent code. Day 9, I get a call in the morning saying the car was out at their trim shop having the top replaced. Later that afternoon I called and they said it would be done. I go down and they bring the car around, I look inside and the the car is filthy, grease handprints on the upholstery, staples (from the top) littered the floor, dirt and grime on just about every plastic surface. The outside of the car also had dirty handprints and a new scratch on the convertible top moulding and the back glass no longer has the dealer installed tint. I inform my service advisor about the problems and he comes over with a small bottle of cleaner and tries to clean the car while I wait. After about 20 minutes of watching him make the mess work I tell him to stop, he tells me to make an appointment to get the other items taken care of, and I take the car as it is. As I am driving home, the check engine light comes on again (literally as I pull out of their lot). The next day I called and complained about my service to who I thought was the general manager, but he turned out to be the gm from sales. He says he will take care of me and sure enough, I get a call from the service manager, he tells me to bring the car in to get the items taken care of and offers me a courtesy car while they are working on it. I bring it back this time the car has now "magically" set a permanent code and they replace the throttle body and few other components, they get the tint on and replace the scratched moulding. They "detail" the car, but that is their term for spraying sticky gooey glossy stuff on all the plastic and vacuuming the car. This process took another two days. The bad is obvious, but they at least tried to make up for their shortcomings, still will never bring my car there again.
Además, Berge Ford of: city ha estado en el mercado durante mucho tiempo y sigue siendo el concesionario preferido de los compradores que buscan coches y camiones usados a la venta. Desde autos usados de bajo kilometraje hasta autos usados más baratos, hay algo para ti de Berge Ford. Consulte los listados hoy mismo para encontrar el automóvil adecuado para usted. Berge Ford es definitivamente el mejor lugar para comprar autos usados en línea.