Disapointed shopper

14 de oct. de 2015

Sticker price or few bucks less. No dealing with these suits.

Bdub

14 de oct. de 2015

Great place to shop if you like paying sticker price or a couple hundred under. No dealing here, take it or leave it attitude.

unimpressedrob

11 de sep. de 2015

At the lot a sale person came out while I was looking at vehicles. Overpriced pre-owned. I asked what the price would be on a new 2016. He shot back with a figure approx. $1000 over MSRP. Then stood there playing pocket pool. So I left. Called looking for help and told of my experience. Was told someone would get back with a price from someone in sales. Then a voice mail and email from Sales manager Steve Krueger. A lot of bla bla We strive to....and very sorry. Was told to call him. Still no price. Called him, oh he's in a meeting, fine. Called again, "what is this regarding" well I'm calling Steve back. Still not put through. I emailed back ( because calling doesn't work). Then tried higher up the food chain to contact Grant GM. "can I pass a message along to Grant" No Price, run around. Then another email from Steve "I've never has trouble with guests getting ahold of me if they use the number I gave them and asked for me by name" Which I did 3 times so it's my fault I guess. Then an email from him with the price. Almost $2,000 more than the best price I had ball parked. We have purchased there before. Returning customers are nothing to them apparently. And with the kids starting to drive in a year then 3 years these vehicles will also not be purchased at Bergstrom. More than enough customers and car lots that choices in the area to purchase from are few so they don't need to care. This was the 2nd bad experience which is why we purchased our CX-5 at Holiday.

johnfing

23 de may. de 2015

We knew what car we wanted when we went in, and were getting multiple estimates from different dealers. Within 5 minutes of being in Bergstrom, we had a firm out-the-door estimate, no bad sales pitches, and were treated very professionally. Aaron never left us alone to go on the standard 'I have to go talk to the sales manager' walk that we were getting used to (and sick of). We would have purchased the car from them even if the price had been slightly higher, but didn't have to worry about that decision because they also had the best price!

kissmybutt109

23 de sep. de 2014

buyers remorse. got screwed in the price. did a terrible job on paint sealant. forgot the roof and they won't fix. go to cliff wall!! better service