Gamma52

16 de nov. de 2016

I went to this dealership and Jesus Aguilar did everything to helped me out. Highly recommend this place if you are looking for a car

Karly111

11 de nov. de 2016

Excelente traet for the Coustomer couldn't ask for more. All the questions I had were answer, Angel the sales person amazing he explaining every detail of the process perfectly. I really enjoy the buy of my 2016 Platinum Pathfinder with Mid City Nissan. Excellent job

Androver

11 de nov. de 2016

Great inventory. Didn't push for extras I didn't need. Friendly. And did a double thorough examination of the vehicle. I would definitely come back here again for another vehicle purchase.

Ecuador77

24 de oct. de 2016

Yes I would recommend this dealership very nice guys especial the sales guys so it was very good I like everything in the dealer so I'm keeping buying more cars there

Zl118

13 de oct. de 2016

It was my first car purchase and I have to say my overall experience was great. The teamassisted to find the perfect Nissan. They offer a variety of options to meet my needs from car payments to color preference .

luisamaria

25 de sep. de 2016

The service was excellent, Jesus Aguilar and Jesus Rodriguez was very polite and professionals. They help us to find the perfect car for us. They work to find different options to us.

Ehern

24 de sep. de 2016

Jesus Aguilar and Jesus Rodriguez, treat me with respect in all times. They helped me to find the best option for me, just explaining pros and cons in all the scenarios. They were honest and empathetic with me and I feel very grateful and happy with this new business.

fxartist131

20 de sep. de 2016

Bought a used 2001 Wrangler Sport from Mid City Nissan on Sept 7th. The brakes went out on the way home and almost caused me a serious collision. They offered to fix it, and repaired two brake lines and failed to fix, or mention that the rear brake drums need replacing.They also said they were aware of and going tofix an electrical issue, they said it was a bad light causing faulty circuitry, and failed to mention that the only reason the electrical was working was because of some screws being used to make the connection or that the battery was failing and also needed replacement. They also failed to drain and replace all the fluids in the vehicle, leaving them murky and filled with debris. This includes the brake fluid after they "fixed" the problem.All in all, I have around $5500.00 worth of repairs right now on an $8500.00 vehicle. I purchased a used car from Berman because of their claim on their website stating that "Each vehicle has undergone a rigorous inspection to ensure the highest quality used vehicles in Illinois" this clearly isn't the case as I've not really been able to actually drive the vehicle outside of driving it home after purchase and almost dying due to brake failure, and the myriad of other issues I've had since.

Joleni25

19 de sep. de 2016

I gave a rating of 5 because I honestly was looking for a new car I was going around looking at dealerships and it didn't catch my attention a lot of the sale persons were just busy and made me wait and wait I looked around for cars and left till I seen this one and as soon as they saw me they right away said they will get someone to help me out the sale person name Faustino was excellent very friendly and helped us out was patient and showed me the cars and of course after showing me one I didn't like he showed me another one and I loved it for being my first time buying a car it was excellent I was very happy and great services I will recommend to go here and ask for Faustino

N & R Munoz

6 de sep. de 2016

My wife and I bought a vehicle from Mid City Nissan and now we are looking to buy the 2nd one, I really recommend Mid City Nissan and also all the great sales reps and Managers... Love this place....

LEEBERT

20 de jul. de 2016

I went to Nissan to purchase a car for my daughter. I am very happy with our purchase. The salesperson backspace. Mr. Carbonneau was very helpful and went out of his way to find exactly what we were looking for. I would have no problem buying another car from Mid City Nissan again.

Supkarma

14 de jul. de 2016

My salesman Jay was fantastic, I'll start and leave the pros at that. He got me the financing I needed and was patient with my questions. However before I signed I asked for one last look at the car and discovered a bounty of missing and broken things. The car I was in there to purchase was missing crucial safety parts. They willingly tried to sell me a car with no horn, a key that wasn't programmed to the car, no spare tire, a hood with no latch that can fly up in the wind, no engine cover latch.... stay away from these guys. Prices may appear okay - but they leave out their $700 "city package" which you're forced to buy... which supposedly includes safety checks... waxing, and a cleaning. Who did this safety check??When I expressed my concern about them selling an unsafe car to the manager he essentially laughed in my face and said that for the price of the car I should not expect it to be perfect... I agree, but dents and dings are different than crucial safety features. Don't put people in unsafe cars. - Someone will get hurt or stranded and it's going to be Mid City's fault.Good luck guys.

Peggy1

28 de jun. de 2016

I bought my mom (88) in to get a used car. We worked with Tom Carbonneau. He was wonderful and so helpful and patrience with my mom.

Jeanette Ward

8 de jun. de 2016

My experience with Mid City Nissan: Fantastic, awesome, and very professional....Faustino (my salesperson) was more than polite, knowledgeable and patient, he walked me through the entire experience. He also is very handsome. Thank you Faustino for such an awesome experience, I am still smiling. My new car is amazing, above and beyond my expectations.....

OLIVER111

20 de may. de 2016

I will never buy car from this place. The sales team has some ethical/moral respect issues. Specially FAUSTINO has to learn how to treat customers . I was visiting this place several weeks ago with my family we were planning to buy another vehicle from Nissan (we bought 4 cars since 2008). Before we schedule the appointment with RICKY we ask at least 30 times about the whole process , because we don't like to deal with difficulties during the process and wasting are time as well. I did explained my situation including credit score, down payment ,terms of financing and RICKY says - no problem we not going to waste your time just come over. After bad experience with other dealerships we thought this may be the place to buy new car. I was wrong again . Based on the reviews from other customers this place has to many complaints and I ask Ricky why ? his answer was no worries , you cannot believe everything you read . So we decide to go to Chicago on Friday evening dealing with rush hour (almost 2 hours) and what we got was another disappointment. Nobody have to tell me what's business all about I understand both sides . But the issue was do not waste my time and I will not waste your time . Looks like these guys has no respect what's so ever .When I walk in I was assured by Ricky again no worries no headache it's done deal. Ricky introduce me his sales man FAUSTINO and we start the process . After repeating what the deal was FAUSTINO just start keep coming back with different offers I wasn't interested in. He brought his sales manager JOON and that point we decide to leave . These people will just waste your time with absolute disrespect as long as they make few dollars . I will not buy here ! FAUSTINO must have some other issues after keep calling me twice a week and asking me the same questions over and over , it's very annoying .This link may help you to improved you business skills -Fundamental IssuesThe most fundamental or essential ethical issues that businesses must face are integrity and trust. A basic understanding of integrity includes the idea of conducting your business affairs with honesty and a commitment to treating every customer fairly. When customers perceive that a company is exhibiting an unwavering commitment to ethical business practices, a high level of trust can develop between the business and the people it seeks to serve. A relationship of trust between you and your customers may be a key determinate to your company's success.

Edwin Mateo

14 de may. de 2016

I've been buying car's for a very long time i normally switch my car's every year and Buying from Mid-City Nissan has been the best experience so far. The staff and Managers Vlad the Used car Manager and Luke the Finance Director are great guy's and made sure i got the deal i wanted. I will be telling all my Family and Friend's about Mid-City Nissan Thanks again for the great buying experience.

henleygirl

16 de abr. de 2016

Thank you Thomas Carboneau for making the car buying experience so stress free. Other dealers and sales people should take a lesson from you. Enjoyed my experience!

jcronin1897

29 de mar. de 2016

scam artists. completely misleading and deceptive practices for add ons and extended warranty. read all the fine print otherwise throwing your money away...even if sales guy assures you that everything is covered and peachyalso the service here is god awful and i have gone to other nissan dealerships just because this one is so terriblesave yourself the headachesLost my loyalty to the brand and will actively discourage friends and family against nissan

jose

26 de mar. de 2016

i just want to thanks the team at Mid City Nissan at Irving part Rd, special to George, Joon and Faustino.The only reason i purchased the car from this dealer is because of George the G.M. even on his family vacation, he have extra time to talk me via email and convinced me to purchased the car at MID CITY NISSAN. Great prices and fast service, is my best experience buying a car at a dealer.reagrds, chao

eva

11 de feb. de 2016

Chuck campus was very friendlyThe staff was very helpfulThe price was great. I got what I wantedand the transaction worked outJust fine.

jcoleerx999

6 de feb. de 2016

My plan was to bring my Xterra in for a trade-in appraisal. They said that they should be right around the price I was looking for, and to bring it in anytime! Drove up to the dealership. I understand that this is obviously a tight city. Absolutely no parking for customers. I pulled into the service drive because I had no other choice, but before pulling in, I am greeted by an employee standing right outside the service entrance door, smoking a cigarette. Asked her for help with where I should park, and she told me she was on her break. Spoke to a service person who walked in and found the person that I was told to look for. He walked me in and said, I am running internet sales, so let me find someone who can help you. Waited, standing in the middle of the showroom, because there are no chairs for the customers. While I wasn't thirsty, my fiance was there with me hoping for a water. I asked an available employee who said, we do not have any coffee or water, but we do have vending machines for your use. Continued waiting for 10 minutes and was finally greeted by the GM. He walked up still wearing a fedora, and said that they are looking to get my car appraised and having it checked right now. Then walked outside and stepped into his $100,000 dollar car, which was parked at the very front with his vanity plate, backed it up about 4 feet to center it in front of the door, and then walked back into his office. Continued standing and waiting and after around 20 more minutes, came back up to me and said that they would not be able to have a technician inspect the vehicle for me, but regardless for what I was hoping for, wouldn't be able to get to that price? So after my 20 minute drive to Irving Park from South Loop, and 45 minute wait standing in the showroom, he told me that they would not be able to get to my price and he was sorry for the inconvenience. Complete waste of my time. Since the vehicle wasn't inspected, everything told to me about the appraisal could have been told to me over a phone call or within the first 5 minutes of me being in the dealership. The GM pulled the vehicle out of the shop and again apologized for the inconvenience. I stepped into the car and drove down the road for a few minutes before realizing that my title was missing, as it had been sitting on the center console. I searched the entire car, and turned around to head back to the dealership. Walked into the GM's office to ask about my title, and he had no idea. On my way out, I asked the service writer, and he said that he had placed it inside my book in my glove box. Once more, another 10 minutes of wasted time. It was the smallest amount of help I have ever experienced in a dealership. Left steaming, and headed to the next Nissan dealership in Chicago, who was very accommodating and ended up offering me just what I wanted for my car. Thank you Hawkingson Nissan, and Mid City Nissan: you deserve this rating.

Mr.Wheeler

25 de nov. de 2015

Mr. Martinez is a Awesome Salesman. He greeted me at the door. He was on time, and Very Knowledgeable about the vehicles. His product knowledge helped me decide on what vehicle to choose. Thanks Mr.Martinez and Mid City Nissan. I Love my new 2015 Nissan Altima.Have a Awesome Holiday.Mr. Wheeler

Ovarner87

19 de nov. de 2015

Luis Martinez of the Uber sales and leasing program was very informative about all the details of how Uber works. To him I want to say thank you.

Woman gone Rogue

15 de nov. de 2015

Ernesto Perez is the most polite patient salesperson I have ever encountered. For one month I've been going to Mid City Nissan trying to gather my data to make the right decision. I went in asking for a 2015 Rogue Select. On different visits I discussed options such as prices for other car models, whether to lease, whether to go with a used car.... Sometimes I made appointments and was late or had to reschedule. Ernesto never lost his patience and understood that buying a car is a big financial decision not to be taken lightly. Finally, I decided that due to my current circumstances, leasing would be the best option. A lesser salesperson would have kicked me out a long time ago (believe me it happened to me once!) You have to ask for Ernesto, especially if you are a high maintenance, detail oriented, frugal, analytical buyer!

Arizona girl

5 de nov. de 2015

We had FRIENDS that we had gotten cars from before and told us they could get us a deal. Unfortunately friends don't always come through. We chose mid city Nissan and Luis r Martinez got us a great deal. We are very pleased ,no bs just straight and direct. We would definitely go to Luis again in the future. Thanks again Luis.

Madron7

25 de oct. de 2015

I am completely satisfied doing business with this company. My sales consultant Luis Martinez has been very helpful and accomodating. Very professional. He gave us a lot of options in order to process of getting the car. At the end, I was able to bring my dream car home...Ecstatic! I definitely recommend this sales agent if you're planning on doing business with Mid City Nissan

mikebussan

2 de oct. de 2015

So I went into Mid City Nissan Wednesday with no intention to buy. I met with Maciej Skwiot to talk about the possibility of buying a G37 if I liked it. The condition this car was in was AMAZING! I actually had several cars I was drawn to because of the condition they were all in. Mid City Nissan is truly a hidden gem in the car buying world. Everyone was nice from finance to the managers. Truely Impressed! I think the best hidden gem was my sales woman Maria Munoz. I had no intention in buying a car and was just looking but she swayed me into taking it for a test drive and it drove beautifully. I am glad I listen to her. Suspension was tight and the power of the G37 was amazing. Im a fan for life because of your saleswoman Maria! I told everyone about the deal I got in my Maxima group. Your Finance department was very helpful as well.

Carro14note

22 de sep. de 2015

Pleasant experience all around attentive and not pushy from Internet specialist angel to chuck campus sales man, promissory note met 100% with no problems service manager very friendly service advisor luke bishop very friendly and efficient, will recommend to family and friends

Mendez74

17 de sep. de 2015

My personal experience with my sales representative was very professional,she made my visit very comfortable and easy going even days before I decided to make my purchase . Maria Munoz always kept me informed of any info I needed to know, my purchase was based on the friendliness and professionalism she presented.

Pfield2

12 de sep. de 2015

I was in the market for buying a new car specifically a Nissan Versa. I saw some good prices online so I went in. They offered me a price much higher than the one online. I showed them the price I saw, and they said that price includes military incentive, grad student incentive, and other incentives that less than 5% of the population would ever qualify for. I told them why would they market a price like this online that hardly any one would qualify for. They said there is fine print stating this. When I went back to the website I had to click 2 other links to find this fine print. Immediately, I knew I was dealing with a shady business model.I told them that price was unreasonable, so they offered me a discounted price which was a little higher than what I wanted. I said okay lets work with this then. I was putting $3K down and financing the rest. They then came back to me with my monthly payment stating I would be at 8% APR financing. I literally laughed in their face. I have a credit score of 725, and am a CPA, which I told them earlier. The fact they would try to stick me with that APR is just plain insulting. I negotiated the terms down to 3% after that. So they went back and ran my prices again only to add a $700 fee at the bottom for something called a City Package Fee. When I inquired what the heck this was, they said its for door guards and wheel locks. I went out to the car to see what those were. Its a couple screws and some crappy plastic around the door. This service at most would be worth $100 and that's being generous. After I saw that, I just said have a good day and left. My advice to you is they will always act like they are going to try to get the price down for you only to try to screw you in another way. Beware if you are financing. Do yourself a favor research your credit score and fair market APR rates. In this low rate environment today, even with a fair credit score, you should never pay more than 4%, you would just be getting ripped off.

Krocks

5 de sep. de 2015

I'm ecstatic about my new car! Luis Martinez was AWESOME! GM George told me I was in good hands with Luis and indeed I was. I LOVE Mid City Nissan! #imurcustomer4life...... Thanks for making my dream come trueSincerelyKaren

cross86

27 de abr. de 2015

Got a new car salesman was very informative and knew the car inside out very friendly had a dispute with the finance guy but George the gm was more than happy to take care of it for me was very friendly and fixed everything without hesitation Salesman was dan fornal great guy

mustang2008

22 de abr. de 2015

I purchased a vehicle back in May or June of last year and the buying process was great in and out little to no haggling. This review pertains to the support aspect and follow up treatment after purchase. Recenlty the vehicle I purchased from Mid City Nissan I sold and then have been trying to receive the refund for the extended warranty I purchased through Mid City for the past couple months now. I called the warranty company and they verified that the cancelation was received and they processed the refund months ago which means the refund was sent to Mid City. I have been after Mid City for some time now trying to get them to issue the refund and get it to me. I have been very patient hoping this process was going to play out just like when I purchased the vehicle but I should have known better. I have received email correspondence from Mid City saying the refund has been sent out to me and it's been over 8 days now and nothing. The next order of business is contacting the BBB and opening a complaint. **This is an update from the above review** I just received the refund in the mail today. I still wish the correspondence was a little better from Mid City but in the end I received my refund.

gd

30 de ene. de 2015

Been a loyal customer of mid city since 2006. In 2013 got a Nissan Pathfinder in which since day 1 i been having issues. Bought the car to showroom 3 times in first month to finally figure out there was a nail in tire. Then Jan 2014 computer malfunction took a week to figure out and on top of that my rental car bill showed up in the mail in May that they did not pay it had to take a week before they did. In Jan 2015 again car issues, key not detected, accelerator malfunctioning getting my life in risk. Brought it in then they said that it was a brake chip error refixed and on top of that had it brake pad changed, again 3 days later I had to bring it in same issue. Solution to get a 2015 pathfiinder due to the numerous issues with the other one. I did and it seems like noone cared about the other car issues. Try to get the store owner email nnone wants to give it, store manger service desk manger none of them return calls, they promise they will call in an hour never does. Leave voicemails never calls, after corporate Nissan calls them they will finally attend. I will never recommend this dealership to anyone and I will take extra steps that others know the trouble I went through with them.

sheshadri saripalli

28 de oct. de 2014

I bought a used Altima 2013 from MidCity just because they were able to match my budget, without compromising on my choice of car. Daniel Durojaiye ensured a transparent deal except for the fact that he did not have the spare key fob for this car. He promised to trace the owner but had no luck with it. Now on a fine early morning(6:30 a.m.), I opened the boot, kept my bag inside it & closed the boot. The keys were in the bag & I did not unlock the car before closing the boot lid. Voila! I'm stuck. I do not have a Roadside Assistance so when i call up others on Craiglist, i here insane charges(north of $150). That's when i call up Midcity at 7:30 am. I'm connected to Dennis, the Service Manager. He understood the situation & assured me that someone will come with a duplicate key in about 2 hours time. I decided to wait. It had been 3 hours by now when I call back &spoke to Daniel Durojaiye. He took some more time and called me back, saying that he would be coming to my place with the keys. Post 30 mins, here he is. And the car is unlocked. And I now have a spare key too. Honestly, I did not expect this kinda service, especially when the deal has been sealed but MidCity & Daniel proved me WRONG! My next purchase will be from MidCity, for sure!!

tree70

1 de abr. de 2014

I came here after a bad experience with Kelly Nissan. First off, Desi Zamora lied when he said they had all colors in stock and also quoted me a price that included college discount even after I asked him about the price since it was considerably lower than Kelly Nissan. I went in, worked with Jason Vargas and ended purchasing a Nissan Rogue; I got a better deal than with Kelly Nissan and Jason was more pleasant than the other salesperson. A month after I got the car, it was damaged due to a leak in my garage. I called Jason and asked if there was anything they can do for me. He supposedly talked to his manager and said I could bring it in & see if they can buff the spots on the car. He said he would call me back and let me know when i could take it in. He never called me back. I was very disappointed; I didn't understand why he would not call me even if to tell me that they couldn't do anything for me. Even though my last 2 cars have been Nissans and I loved them, I will never buy one again. And definitely will not recommend this dealership to my family & friends.

RogueSv583

28 de mar. de 2014

Ariana is the best Salesperson I have ever had the pleasure of doing business with. She is caring, trust worthy, and a go getter! She was super busy when I came in, and she was still able to sit down with me and go over the best way for me to buy a car. I ended up purchasing a 2014 Nissan Rogue SV, and surprisingly it even came with a third row!!! Its a perfect fit for my family! I suggest that everyone goes to see Ariana for the best customer service around!!

Jayfour

28 de mar. de 2014

Do not do business with these people, they are highly unethical. After my internet inquiry, Desi called me Monday to say Mid City has the largest inventory of Nissans and they had the exact Nissan Rogue we wanted for my daughter who just moved to the Chicago area and is carless. He connected me with Ariana who assured we both met financial qualifications and selected the car we wanted. The car was a demo but my daughter wanted that specific color and that was fine. She said they would even discount it a little because of the mileage. Ariana offered to reimburse taxi service for my daughter when she came in on Wednesday to pick up the car. Ariana provided the numbers, monthly payment amount, etc. and all looked good and acceptable. Some criticism begins here because at this point Ariana called back later and said that because this was a lease, the papers had to be signed and returned by Fed Ex (we are out of state). This pushed back the purchase or pick up date until Thursday. We were fine with that. I took the day off Wednesday to do this paperwork but there was no FedEx delivery- a text to Ariana and she says she is off this day and finds out the Fed Ex guy never picked up the package. No other comment or apology followed that text - you would think someone who wants your business would reply with what they are doing to make the deal happen. I ask what is the plan and she says she is off but she will find out when she goes into work Thursday. Thursday am which was today - my early morning text inquiry about the Fed Ex delivery happening today? Ariana's reply via text "It looks like the general manager made a decision to sell the car yesterday. I'm truly sorry it was out of my hands. I would offer you something else but we don't have anything else like it in stock". That was it - unbelievable! Later in the day, she texts again "If you need anything else please call my general sales manager at 773-282-6200 his name is George. My intentions were to sell you a car and make you happy. The fact that the car was sold was a surprise to me as well. My apologies once again Mrs. J to you and your daughter(her name)." Like I want to call the GM who sold my car (didn't have the guts to tell me directly) and ask him for some additional help. Avoid this place, this business is not honest.

lovey_23

1 de feb. de 2014

I was not really pleased because their only concern is making sale. And then these people show no more interest after when you need their assistance other than buying cars. So I didnt have a complete satisfaction.

MillianiMartinez

19 de ago. de 2013

Fist time experience couldn't have been better. I owe a 2012 Nissan Quest, called made an appointment, brought it in the very next day and within an hour and a half my car was ready to drive. The technicians explained to me detail by detail the repairs that needed to be done and As smooth as it sounds, that's how smooth it turned out. Very happy I chose Mid City Nissan.

andylupescu

28 de jul. de 2013

Highly recommended ,Very professional team and Very Friendly, i buy a nissan quest brand new in less than 2 hours.He was a pleasure to buy a car from you Midcity Nissan. Thank you very much. Honest people,Honest Dealer, see you soon, my Friends. And thank you for all your work well done.God Bless You!God Bless AMERICA!

Dwatkin2

1 de jun. de 2013

My experience was horrible. My trade is was valued 2k lower than it should have been. And they totally took advantage of the situation. They gen. mgr is a fast/smooth talker and try's to mislead with numbers. I would never recommend this place to anyone I know. This location is small and not expanding for a reason, they specialize in ripping people off so approach with extreme caution or just don't go at all. I have never had an experience that made my choice feel so bad afterward. I have purchased roughly 3 Nissans in the Chicagoland before this time and I usually do business at the North Lake location, but this one seemed convienent. But oh boy, I didn't know what I was in for. After all of this ranting I would just say Avoid Avoid Avoid. And by the way right after I purchase my car from there which was certified it left me on the side of the road on the way to work needing a tow.

noahamir32

22 de may. de 2013

I have been buying cars from mid city for over 15 years, it started with Randy and now I got my new Altima from Ross Berman the owner son, what can I say great experience fast friendly and a great deal. I highly recommend mid city nissan go check them out.

katiedouglas

21 de may. de 2013

Customer Service is Guaranteed at Mid City Nissan. I stopped by in the store today and from Beginning to end I had the most wonderful buying experience ever. From meeting with the Manager Dalila who treated me with the utmost professionalism knowing I really wanted to work with A woman she made it easy and simple for me. I walked in knowing what I wanted and the price I wanted to spend. No less than an hour in an half I was driving my new Nissan Rogue. Great Selection and price. I would Highly Recommend Mid City Nissan for the Best Deal and Service around.Thank you again for doing your very best for me.Another Happy Customer!Katie

larryarnold1

11 de mar. de 2013

My car buying experience with Victor was excellent. His professional and friendly demeanor made me very comfortable that I was dealing with someone who had the experience and product knowledge to get the information I needed to make a wise purchase. Throughout the transaction he answered every question I had and guided me through the process so I was able to feel confident in my decision to buy. I will definitely recommend him to anyone I know who is in the market for a vehicle.

fsalcedo1958

26 de feb. de 2013

Car bought : NISSAN LEAF Date of purchase: FEB 23, 2013Just want to thank everybody at mid city nissan, but specially to Ariana and Derrick in sales they were excellent people, took care of my needs.The minute I enter the dealer Ariana greeted me with a smile and very polite asked me and my friend HELP needed with anything, and from that point on, my car buying experienced was greater when I met Ed Grange in financing who was really professional and kind, and of course I had a good financing interest, never in my life had a such of low interest and service was so fast that I came out of the dealer with a huge smile and very happy and one more time,VERY HAPPY that I met them.THANKS GUYS !!!!Will recommend this dealer to friends and family.Sincerely,FERNANDO SALCEDO

Customer829

25 de feb. de 2013

BUYER BEWARE!This dealership has been deceptive throughout my entire purchasing process.The peak of my troubles happened just recently when I found out the (supposed) 2012 Hyundai Sonata *SE* (sports edition) Mid City sold me was only a 2012 Hyundai Sonata *GLS* (base edition).My paperwork reads SE but when I called Hyundai USA to verify my VIN they confirmed the car was indeed a GLS. The VIN on mypaperwork matches the car which matches the GLS model from the manufacturer- yet Mid City claimed it as an SE which is a few thousand dollars more expensive.When I called Mid City to explain this the General Manager, Chuck Settles, said it is in their records as SE and nothing can be done except for me to sell it back to them (at a major loss, of course).Though Mid City claims their records show it as an SE my bank, Chase, says the documentation received from Mid City allreads GLS.The best part is that I paid thousands more for something I did not get!Also note that Mid City will have you sign an Arbitration Agreement that prevents the customer from taking Mid Cityto court for anything.Other issues: -Mid City was unable to provide my car's title within Illinois' grace period. During this time my drive-away license had expired and I was forced to drive 100 miles to my parents house to use a spare car. I was then forced to get another temporary license. I was never compensated for any of this.

silveraltima51

20 de feb. de 2013

No pressureWent on test drive with several vehicles...Altima was my choiceVol explained things I did not knowFinancial went 1...2...3..!!Gave me good trade in !Dealer close to where I live

dkhazrae

7 de feb. de 2013

I spent over a week talking with victor about a reasonably priced new 2012 armada on their website. I was surprised at the low priced advertised and asked about it. Victor proudly and repeatedly proclaimed how much savings he is helping us with and that we knew that they had the lowest price. Admittedly he was right about the lowest price, and less than honest about the reason for the low price. Finally, we agreed on a price and I asked him to fax me a purchase agreement (i live 500 miles away and was planning to fly to Chicago to close the deal). With the purchase order, arrived a damage disclosure stating that the car had hail damage that had been repaired and possible damage on the roof that may not be seen easily. He wanted me to acknowledge by signing and returning the the signed Purchase agreement and disclosure to him. I promptly called him and asked if the damage had occur the night before after we finished talking and if that was the reason that in multiple phone calls and over 20 emails he had not mentioned this damage. He said that the car had been damaged in last summer, repaired and that he thought someone else in the dealership had told me about it. i asked him that i felt that it was false advertising and bad customer service and business practice to not mention this after a week of discussions. and he promptly told me that his manager (chuck) handled this situations. After talking to chuck, it was not illegal for him to not disclose such conditions and that he he has met his legal obligations by providing the disclosure after negotiating a price and he could have waited for me to get there before telling me about it. I thanked him for his Honesty!!!!, truth in advertising and the favor he did me by telling me before I flew 500 miles to pick up the car. I also promised him this review, with Nissan corporation and Chicago Better business B. Two down and one to go. Do not go near these people.

lindamatt

31 de ene. de 2013

We needed a new car for our daughter, who was going to be 18 very soon. However, both of us had very busy work schedules and could not spare any time to spend on researching her new car. Somehow all of us managed to be free on a Saturday. So, we called Danny in Mid City Nissan and arranged an appointment at5PM. He readily agreed even though it was on short notice. We arrived at the dealership at 4:50PM, and were promptly attended by Laura. Further, we were showed various models, explained the pros and cons of each one, and how it would suit my daughter. And, we finalised on and Black Nissan Sunny with all the bells and whistles. After the test drive, I asked for a week to arrange finances, which was promptly agreed and the next Saturday, we were driving back home in my daughters Brand New Nissan Sunny!All the process went smooth! I hope its the same for service too. For now, full marks from me to Mid City Nissan!

waughaa

11 de ene. de 2013

We went in on 12/31 trying to take advantage of the year end sales event. Victor was our sales associate and he was nice to work with at first, which is why I feel bad writing this review, however the customer service failed when it should be the most important. At the end of negotiations on the final car price when I went to sign the paperwork there was a $500 additional charge over the discussed price we agreed upon. After asking the finance person what this was I was told "It's an additional fee and we are very busy tonight so can we move on?" I should have stopped right there and walked out but I felt pressured and was exhausted.We followed up to try and have an explanation of this from Victor which he completely ignored via email and then claimed he emailed it over. We went to the dealership trying to pick up this info that he claimed he sent us and he now said it had to be faxed from a different store??? If he sent it to me via email shouldn't it be there on his computer? We then waited for 30 mins while he claimed to wait for a fax to be sent to no avail. Finally, we ended up leaving with still no paperwork in hand. If customer service throughout the entire process is what you are looking for don't go to Mid-City Nissan. I will certainly not be referring them to anyone I know or the many customers I deal with on a daily basis. Disappointing to say the least.

kkeeler

28 de oct. de 2012

I went to this dealeship with an open mind. I went there looking for a used Nissan Altima. I found a 2011 that they would not work with but said there was a 2009 that they can work with me on. After going back and forth on the price, we overheard the sales manager tell the salesman Just sell some cars, stop coming to me with numbers. We finally agreed to their price when they came back and said that they dont agree and wanted $600 more than their verbal agreeement. Also we waited over 30 minutes for each time he had to go back to his manager, so needless to say we left immediately after they decided not to accept their higher offer. Thank god we did after reading the reviews on yelp.

lanisemyvett

6 de jun. de 2012

I was in the market for a new car an I was referred by my mother to Mid city Nissan, she is a very hard person to please so I was sure that they did somthing right. I went to check out there inventory an everyone was very polite an professional as soon as I walked in I was greeted and asked if I need help. There Mr. Voladymyr came to my rescue he asked me what I looked for in a vehicle and showed me several vehicles that were everthing I wanted .He also made sure that I received the best price for my vehicle .Not Only did he accommodate my budget , and make me feel secure in doing business with him, but he also came in on his off day to make sure I knew all the features and how to operate them in my new car. Thanks Volad you are truly without a doubt the best sales person I've encountered and trust I've been to numerous dealerships but Mid City definitely knows how to treat there customers ; )

thomassdrf

12 de abr. de 2012

In my car, I had a seat base break just the day before my vacation was to begin. I had suffered the same issue that was corrected under warranty. Now, after a year and several thousand miles past warranty, I was unsure how the problem would be handled. I left the car at Mid City Nissan in the middle of the night and emailed John at the service desk. A few hours later John called and surprised me by telling, the car was ready. In just about 12 hours after I dropped it off without an appointment, the car was repaired and washed spanking clean, no charge to me, and I was able to take it on my trip. I highly recommend Mid City Nissan.

Marklarf

11 de mar. de 2012

MCN: I have had a fairly new vehicle ( the 2008 Mitsubishi Galant) but then, it was extremely high payments. Also, for a newer car, it had no upgraded features. So, ultimately, I felt trapped in a car that had very high payments, loses its value, and infact had nothing modern about it, except the model. I walked into Mid City Nissan and Mitch was my dealer. Its worth mentioning that from the moment I walked in, I was treated with extreme professionalism. The staff at Mid City Nissan were very courteous and helpful. We sat down and discussed, and when I told Mitch, I laughed because I felt like I was being unrealistic. But then, Mitch went on, and helped me to get the vehicle I wanted and also with lower payments and everything I said I wanted in the car. I just couldnt believe it!! I have never felt so satisfied leaving a dealership!! Thank you Mitch and thank you Mid City Nissan!!

jcronin1897

16 de ene. de 2012

Experience was great. Really wanted my business and they got it. Price point was a little over what i wanted but still manageable. Got a great deal and they were very friendly and really wanted to make the sale..unlike a toyota dealership i went to.

wwoodward

30 de oct. de 2011

Mitch was one of the nicest car salesman I've met. He was upfront, kind, and patient with us. Nicki made sure our paperwork was processed very quickly.

william r neuman

29 de oct. de 2011

On September 5, 2011, I purchased a new vehicle through Berman Mid-City Nissan at 4444 W. Irving Park Rd, Chicago, IL. After the usually back and forth between myself and salesman Victor, we tried to negotiate a fair price. Soon afterward, Victor brought in Manager Nick who then brought in another Manager named Dalila. After much more negotiation we settled on an out the door price of $30,000, everything included. Victor continued to consult with the other Managers while returning with multiple different monthly payments. I strongly expressed that the above set price of $30,000 was all I was willing to pay. Victor came back three more times with different monthly payments however assured me that the no matter what monthly payment we settled on, the final amount would still be $30,000. The entire time while punching numbers, Victor was visually showing me that the amount was indeed adding up to $30,000. Finally, Victor and I shook hands and settled on my monthly payment which was again to come out to the agreed price of $30,000 in the end. Then I was sent to talk to Gary the finance manager. Gary typed up all the necessary papers and placed them in front me, one after another for signatures. Gary also assured me that the end total was the agreed on $30,000. Gary mentioned the agreed monthly payment but failed to bring up the fact that that monthly payment would raise the end total to $31,601.08 instead of $30,000. I did not realize this because when Victor was punching numbers mysteriously they all added up to $30,000. I realize that I am at fault as well. If I would have taken the time, hours at minimum, to double check all the documents I maybe would have caught the scam. However, I trusted the Managers and never did it cross my mind that they would try to raise the end price without my knowledge. So, you could imagine my shock and disappointment when I received my finance paper from Nissan and there was an $1,601.08 addition. Upon receipt I called Victor and Gary who never called back. Fours days later I revisited the dealership and brought the situation to Dalila. Dalila said "you had to know that if we raised the monthly payment, the end total would increase as well". I replied, "I assumed because it was a zero percent loan, that if the payment went up so did the term of the loan". In other words they said shame on me for not catching their scam. I guess I assumed. After talking with Bermann associates, they insist they did nothing illegal. While I cannot prove it was illegal, it was in a very grey area of the law. Although Bermann insists they did nothing wrong, I believe they are sending me a small gift certificate, proving they did something under the table. The sales manager at Bermann, was very irrate on the telephone and threatened to sue me if i mentioned his name again. So now i see more and more how this occupy movement all over the world against large corporations who are looking for nothing but profit, is correct. Buyer Beware.

riavlive

14 de oct. de 2011

All staff of this dealership have been awesome. Due to an electronic problem, I had to bring in the car to the service center many times, and, due to this, I got frustrated and asked for an apt compensation for all my troubles. Well, guess what, I little expected the dealer would budge, but, Mid City Nissan gave me few accessories worth much more than what I expected. This is in addition to the fact that, ALL the time , when I brought the vehicle here, they were very courteous and dealt with me very well, especially Mike. I appreciate Mid City Nissans service and follow up.

briggsmmb

12 de sep. de 2011

Mitch Schy was professional and great to work with on phone and in person. I had been heavily researching cars and had driven several kinds. I finally decided I wanted a used subaru outback. I began searching online and approximately one month ago I found the car that I wanted (color, features, year, mileage, price, etc.) and contacted the dealership. Mitch followed up and was able to help answer the many questions that I had regarding features of the car and previous service. We had several phone contacts--usually daily. Mitch would go look at the car in the lot or call the service department next door at Berman's Mid City Subaru where the car had all of its warranty/service work completed. As a result of working with Mitch, I made the decision to drive 4 hours to Chicago to look at and purchase the car I wanted. On the day we drove down (9/10/2011), Mitch had everything ready for test drive and to process my trade-in. Mitch and the other staff worked with me and we quickly negotiated to close the deal. The service department checked on a recall notice and fixed what was required. The financial person helped me obtain a better loan rate as well as a service agreement. All of the staff were courteous, helpful, and friendly. The car looked great inside and out and the detail staff made it look brand new. If I lived near Chicago, I would certainly be bringing my car there for all service. Mitch is GREAT and I definitely recommend Berman's. My 2008 Subaru Outback LL Bean Edition Station Wagon is Fantastic!!!

drac63

23 de ago. de 2011

The entire experience was great , it did take a little time but the outcome was terrific.Victor was very helpful in answering my questions and presenting factual data for my review. He took the time to identify what I was looking for and found a great match for me.

peterrocco

9 de ago. de 2011

I just took my Nissan Sentra in for a service, and had to work with Tracy there. It was awesome. She didnt keep me waiting at all. The best thing was that, she kept on updating me on whats happening with my car. It helped a lot. Finally, I was a bit nervous about the bill, and considering the quality and facilities, expected it to be on the higher side, but was pleasantly surprised. It was decent and on par. Mid City Nissan is highly recommended!

bryan5

20 de jul. de 2011

I am very impressed with Mid City Nissan. My previous experiences at car dealerships were so negative that I assumed buying my new car would be stressful. Dalila and Mary made my experience today very positive as they were both professional, caring, and friendly. Dalila helped me get a great price on a new car and also gave me a good amount for my trade-in. She answered all the questions that I had.Mary went on the test drive with me and helped me through the process of buying the new car. She was easy going and sincere which are not typical characteristics for a car salesperson. I would recommend her highly for anyone who is interested in meeting with a salesperson regarding a Nissan.An hour and a half after I walked in the dealership I was driving home with my new car. Everyone there, including the finance person was fast and efficient. The finance person was also friendly and had a good demeanor.Overall, it was a good experience and I'm happy with the car I bought!

ravitej15

17 de jul. de 2011

Hi, My name is Ravi.I brought a brand new car in Midcity Nissan.The customer service is good. The finance options is also good. Experiences with Mid city Nissan is good. The sales rep Ariana Rios has taken care of me, she was good and provided all the information which i required.

kk1726

12 de jul. de 2011

I visited Mid City recently and had a great experience. Everyone was extremely friendly and personable. The sales woman Mary, that helped me, made the pressure of car buying a pleasurable experience.

MELI_VASQUEZ

11 de jul. de 2011

I WAS SEARCHING FOR A PRE-OWNED VEHICLE AND WHEN SOMEONE REFERRED ME TO MID CITY NISSAN I WAS TOLD TO ASK FOR ARIANA RIOS. I FOR ONE AM SO GLAD I DID. ARIANA MADE ME FEEL VERY COMFORTABLE AND HELP ME FIND THE ANSWERS TO ALL MY QUESTIONS. ARIANA DID NOT TALK DOWN TO ME OR MAKE ME FEEL UNCOMFORTABLE BECAUSE OF MY LACK OF KNOWLEDGE WHEN IT COMES TO VEHICLES. I WILL BE REFERRING ARIANA RIOS TO FAMILY AND FRIENDS WHO ARE LOOKING TO PURCHASE A VEHICLE.

dominguez

9 de jul. de 2011

I bought a car from car outlet (first mistake) couple months ago because I got new job and needed a car ASAP. They told me I have a bad credit and I need to get something old, used etc. Long story short I ended up with 7 years old car and 450 a month car payment.Then the car broke down. I went to Mid City desperate and Adelita explained me the process after she checked my credit and told me it's not even bad. Two hours later I was driving home in a brand new Nissan Versa with no miles , low monthly payment and interest rate. Luke made that possible.Thank you Adelita and Luke I will come back in coouple years and will tell everyone about you guys.

J.K>

1 de jul. de 2011

I came in their originally looking for a certain car I saw on the net and a new salesperson helped me out and he was absolutely great. I only live right down the street from the dealer and I am an old lady on Social Security. I had an appointment set up with him the next day because I had other things to do. But I also wasn't able to make it it for my appointment either, but he was so gracious and seemed so concerned for me he actually gave me his direct cell phone # and told me I could call anytime. Well i was going to come back in and buy the car and and the dealer said he didn't work there anymore, so I called his cell phone and he told me a story and I cannot believe a dealership, let alone a company would get rid of such an asset. The short time I spent in the show room I felt like all the other salespeople were staring me down and I felt very uncomfortable. I just had to leave at that point. I don't know what it was, but when I walked into that dealership I felt an overwhelming negativity and I am happy that salesperson is no longer there because he doesn;t need to be around that negativity; that horrible energy eminating from the dealer. The dealer's days are numbered. That dealer should be run by a whole new staff.

sbrick

31 de may. de 2011

Simply put, this place didn't seem to want our money unless it was on their terms. They just didn't seem willing to work with us to get us the car, the financing or the price we wanted. It very much had the feel of 'our way or the highway' with respect to how they handled business. In general, they acted more like we were doing us a favor rather than the other way around. However, the "internet" folks seemed better than the floor salesmen.

Sashagordon

26 de may. de 2011

The price was reasonable on my murano ( I dont like the big haggle environment anyways) but their service is exceptional. I come from far so Orlando always makes it a point to value my time. I come in and get out with my car serviced well. Never a surprise on the repair bill as is the case with a lot of these notorious dealerships

riajacob

10 de abr. de 2011

2. Painless process..the only dealership I went to and walked out with a great lease. Sales staff is very very non-pushy which I like, I hate pushy sales people, and very knowledgeable on leases which is what I wanted. Didnt play any games, I told them my budget for a monthly payment and they got the price down to meet it for a Nissan maxima. And no last minute additions like destination fee, additional tax, or anything, just one monthly payment within my budget. Great experience!

karroyo4

3 de abr. de 2011

My family and I went to Nissan in the hopes of purchasing a "new" vehicle and everyone seemed to be to busy to even welcome us. We walked through the entire show room including the used vehicles. We waited around for about 30 mins. and still nothing. The worst customer service ever!! However, I ended up purchasing a "new" car from Mike Anderson...EXCEPTIONAL CUSTOMER SERVICE!!! *Never judge a book by it's cover:)

spindoctor2

23 de nov. de 2010

Recommending unnecessary work, and replacing parts that dont need replacing. Telling that brakes needed replacing, when the brakes were replaced 6 months earlier. Showing a used and faulty filter that wasn't even from my vehicle to get me to have my oil flushed out. I'll never bring my car in for service there again.

juanmeneses

30 de oct. de 2010

MY WIFE AND I WENT INTO MID CITY NISSAN A COUPLE OF WEEKS AGO. WE WERE SHOPPING FOR A NISSAN MAXIMA. ARIANA MIER TOOK CARE OF US AND SHE WAS VERY HELPFUL AND NICE TO US. SHE REALLY KNOWS HER JOB WELL. MIDCITY NISSAN NEEDS MORE EMPLOYEES LIKE ARIANA. HER CUSTOMER SKILLS ARE EXCELLENT AND SO IS HER KNOWLEDGE OF THE VEHICLES IN STOCK.

pirinolsky

22 de oct. de 2010

I recently purchased a 2010 Maxima from this place and I could not be happier, the sales person was very helpful and it seemed like she knew the car inside and out. She had so much info on the car and I felt very comfortable with her. I guess I was expecting a sleazy salesman, maybe I watch too much tv. But overall, it was a great experience and I would definetely shop here again.

jsechicago

22 de sep. de 2010

I have found Mid City to be very professional and thorough in their dealings with me. They have communicated quite extensively every time I have been to their service department and made sure I understood what was needed and sometimes even helped me understand what I wanted was not really necessary at that time. That helped me build trust with their team. The manager of the department ( I think his name is Tony) runs a tight ship and keeps his staff on their toes to make sure the customer receives what he or she needs.If you go to a service department and the floors look clean that tells me something about the pride the staff feels for their work place. I know most of the comments people send in are negative as happy people do not take the time to comment so I felt it was necessary to tell people of my happiness with Mid City. I have been extremely satisfied and recommended them to several of my friends who have been happy as well.Excellent service department who provide quality work in a clean environment!

ponyband

22 de abr. de 2010

This was the best car purchasing experience I've ever had. Adelita was wonderful to work with. She knew the cars extremely well and answered all our questions quite thoroughly. The price quoted was fair and the financing process went smoothly. I highly recommend this dealer to anyone looking to purchase a Nissan.

fish4me

17 de nov. de 2009

Mid city nissan was very helpful and caring when it came down to me purchasing my automobile. They worked with me on the payments i told them i needed to be at in order for it to be affordable for me. I was very pleased with all of the sales reps as well as the finance manager who assisted me along the way.

sandy1833

28 de oct. de 2009

The staff at Mid City Nissan is amazing and I love the service they provide whenever I visit. I usually go see Dalila/Adelita when I need assistance, but if they are not available Shane has helped/assisted.Overall all the staff if good, but Dalila, Adelita and Shane are my number 1'S.My last visit was due to my seatbelt not working. I was involved in a car accident and after my car was fixed by the shop, Nissan had me take the car into their Service Center so that they can make sure the car was in Excellent condition.Great Job Mid City Nissan!!!!!!

NWELLS

27 de oct. de 2009

I HADNT VISITED A DEALERSHIP IN A WHILE THE LAST TIME I BOUGHT A VEHICLE WAS IN 2005 ATOYOTA COROLLA, I HAD LOTS OF ISSUES WITH THE TOYOTA DEALER I BOUGHT IT FROM, AND THEN HAD LOTS OF ISSUE WITH THE SERVICE DEPT WHEN MY TRANS STARTED SLIPPING, SO I WAS SKEPITICAL WHEN I VISITED MID CITY NISSAN, BUT WHEN I VISITED THE STORE FOR THE FIRST TIME THE GENERAL MNGR CHUCK GREETED ME WHEN I ENTERED AND PLACED ME WITH GEORGE THE USED CAR MNGR, WHO MADE SURE I GOT TO DRIVE THE CAR THAT I WAS LOOKING FOR AND GAVE ME THE PRICE THAT WAS ADVERTISED WITH NO GAMES, THEY LET ME LEAVE THE STORE WITH NO PRESSURE. SO I COULD BRING MY HUSBAND BACK TO MAKE SURE HE WAS OK WITH THE COLOR, NEEDLESS TO SAY GEORGE WAS VERY PLEASANT TO DEAL WITH AND THE FINANCE GUY TREATED ME FAIR AND WITH RESPECT, BEST SERVICE I EVER BEEN GIVEN WHILE BUYING A CAR, I WOULDNT BE EMBARRASSED TO SEND A FAMILY MEMBER OR A FRIEND TO MID CITY

poulos819

27 de oct. de 2009

Bought used Altima, had no hassles and great pricing. They really accomidated me and it was a quick process. I am happy with the price and the car. I also worked with Sales Manager Dalila who was great and assured me there would be no hassles and made the process quick and simple.

elvedin

27 de oct. de 2009

My experiance at Mid City Nissan was very pleasant. The main thing I got a hell of price! Besides, that the sales person was very friendly and very profesional she alsospent extra anount of time explaining therms and conditions of my loan. (which was not a part of her job). I also liked that my sales person was not push-eeeeeeeeelike some of them at other dealer-ships. Mid City ------- ROCK-sssssssssssssssssss

annmarie

27 de oct. de 2009

Adelita could not have been more pleasant. very knowledgeable about the product(maxima) and as I live far away,she arranged for my first service visit to be in and out quickly. Can't say enough about the sales manager(George)who really made my salesexperience quick and easy with a very aggressive lease program.

chicago user

27 de oct. de 2009

Service dept was very RUDE and they don't take the time to answer your questions. I got my bill and asked a couple questions about the repairs and they couldn't answer them. Then I got curious and asked more and they started to make up stuff. Overall the experience was horrible! I do not TRUST this service shop. Stay away!

sanela27

29 de sep. de 2009

My experience at Mid City Nissan was an amazing one. I have purchased/leased with them for a couple of years now. I have purchased a Nissan Titan and currently am leasing a Nissan Altima as well as a Pathfinder. The customer Service is great! The staff is friendly and make you feel like family when you are there. I recommend Mid City Nissan to everyone that is in the market for a new or used vehicle.Great Jobb to all the Mid City Staff! :)***** ( 5 Stars)

bartlomiej

25 de sep. de 2009

Horrible service... crazy charges for service which should be covered under the warranty... not even including the cars which start rusting after a year... great nissan murano.... and of course they were so helpful rejecting the warranty due to unknown reasons... do not buy from this dealership never found a good review about them... plus the place looks like it was build 500 years ago .... tv doesnt work the waiting room stinks and vending machines look like they were since abraham lincon... not even mentioning the time and price they charge and unprofessional behavior of the supervisors Rated 5.0 out of 5.0 HOrrible!!! worse treatement and place ever? - Bartlomiej? - TodayNEver will consider buyin a nissan again after having so much problem with them and rude people working there!!! places looks like crap.... and people just want to rip u off and charge crazy amounts of money!!! 1800$ for oil change breaks and addition of fluits on a two year car? good job audi doesnt even charge that much!Edit - DeleteAre you sure you want to delete this?There was an error deleting your review. Please try again later.Write a reviewYour review has been deleted.There was an error submitting your review. Please try again later.Title(Required field cannot be left blank)Rating PoorBelow averageAverageAbove averageExcellent!By Bartlomiej(Required field cannot be left blank)Review(Required field cannot be left blank)(Your review must be at least 20 characters)(Your review can be at most 4096 characters)Here are all the different reviews found online about them!All reviewsRated 1.0 out of 5.0 Rude Dealership? - Chad4578? - Mar 25, 2009The people here are atrocious. The charge you and arm and leg and treat you like you just placed an order at a fast food restaurant. Had my car serviced here recently and when I took my car home none of the issues I had asked to be ...?1 out of 1 people found this review helpful. Was this review helpful? Yes - NoMore from citysearch.com gyro? - ? - May 29, 2009I bought a used 2008 Xterra from them. The service light was on when I test drove it so I took it to an independent mechanic to look at the car before I bought it. He said the car was in good shape but he described the service light ...?2 out of 2 people found this review helpful. Was this review helpful? Yes - NoMore from dealerrater.com Rated 1.0 out of 5.0 horrible all around!!!? - = D? - Aug 25, 2009Too bad I can't give a "negative" score... bought a brand new Murano SL (luxury features) from them. the sales experience was great ...? More Too bad I can't give a "negative" score... bought a brand new Murano SL (luxury features) from them. the sales experience was great - Ariana was awesome! Two days later I had to get it towed in due to a faulty power steering hose!!! are you kidding me? on a brand new vehicle? a few months later, the window motor goes out during my road trip to Texas!! That looked really bad bc we were driving an '09 in '08 and the window didn't work?!? how ghetto!!! Then the tire locks go mysteriously missing after the tires were rotated and the service guys nonchalant response was "oh, you probably lost them when you got a flat tire... again, are you kidding me? wouldn't I know I got a flat - I never even touched the tires. Then I call the service manager to talk and he was just as rude as his staff if not worse and he was arrogant, too... I will make sure I tell everyone not to go there, ever! Hide[Flag as inappropriate]1 out of 1 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 These people don't know how...? - 1kopretinka? - Jan 22, 2009Stay away from this place!!!!!!! If you like rude, mean, non-professional people and an example of awful customer service, this is the place for you. ...? More Stay away from this place!!!!!!! If you like rude, mean, non-professional people and an example of awful customer service, this is the place for you. My 1 year old car broken (8000 miles).They were not able to tell me what was broken and why. But they charged me $1100. Listen to this: Your car got broken because you did not have warranty! Plus they charged me for time I knew they did not work on my car. They worked max. 4 hours and I had to pay for 5. Btw. $120/hr! They just take an advantage of everybody. I have been there twice and it has been twice disaster. We work hard to buy Nissan cars. They should appreciate that and treat us the way we are. The Nissan customers. But at this location they have no idea what it means. If you need Nissan dealer, go to Niles on Touhy ave. AVOID this one. Hide[Flag as inappropriate]2 out of 2 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 Worst Dealer in the City...? - josh? - Sep 20, 2009First time car buyer's beware of their stupid,dumbass finance guy(Vlad Khayenko)...very cunning and real con artist...will say the bank needs you ...? More First time car buyer's beware of their stupid,dumbass finance guy(Vlad Khayenko)...very cunning and real con artist...will say the bank needs you to take extended warranty bla bla...they know how to make their money back on your final deal....i would never recommend this dealer.....trustme there are many other dealers in the city who are far respectful and genuine with their customers.... Hide[Flag as inappropriate]1 out of 1 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 Worst Dealer Ever - Will Lie Cheat and Steal? - Colt? - Apr 23, 2009These crooks swindled me out of $135 for something that should have been covered under warranty. Not only did they screw us on a simple issue, but ...? More These crooks swindled me out of $135 for something that should have been covered under warranty. Not only did they screw us on a simple issue, but then they tried to sell us $900 worth of crap. Unbelievable. I was told these guys were really really dishonest and shady, but I had to drop off a tow and had no choice. I will never go here again, and I will actively protest others going here as well. Worst experience I've ever had with a dealership. Hide[Flag as inappropriate]2 out of 2 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 I hate this place? - john? - Jun 1, 2009Mid City Nissan is a joke. I spoke with a salesman over the phone about a 2004 Nissan Xterra and he seemed nice. When I went in to see ...? More Mid City Nissan is a joke. I spoke with a salesman over the phone about a 2004 Nissan Xterra and he seemed nice. When I went in to see the car the same salesman was not available so a sales manager helped me instead. He spoke to me like I was a child while I test drove the vehicle, when it came time to discuss pricing the salesman continued being rude and disrepectful. No deal was made. If you want to be mistreated, then shop here! Hide[Flag as inappropriate]2 out of 2 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 Aggressive Sales People? - RickH33334? - Mar 30, 2009Came into look at an Altima and they wouldn't let me leave. Told them I needed to think about it and they followed me to my car telling me why I ...? More Came into look at an Altima and they wouldn't let me leave. Told them I needed to think about it and they followed me to my car telling me why I needed to buy this car. Would not go there again. Hide[Flag as inappropriate]2 out of 2 people found this review helpful. Was this review helpful? Yes - NoRated 2.0 out of 5.0 Terrible Service Department? - A Taylor? - May 6, 2009I bought my car at another Nissan dealership, but Mid City was closest to my house for service. In a word... terrible. They were rude and ...? More I bought my car at another Nissan dealership, but Mid City was closest to my house for service. In a word... terrible. They were rude and impatient when I first arrived. Then when I picked it up, they hadn't done what I had asked of them. I wont be taking my car back here for anything! Hide[Flag as inappropriate]2 out of 2 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 Pick Another Nissan Dealership? - dddsmithy? - Mar 9, 2009If you're trying to buy a car or get service...watch out they're expensive and they're pushy. If you like a pushy dealership with high ...? More If you're trying to buy a car or get service...watch out they're expensive and they're pushy. If you like a pushy dealership with high prices across the board - sales and service - this is the place for you! Hide[Flag as inappropriate]1 out of 2 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 DO NOT GO HERE!? - wet? - Apr 20, 2009When I took my car in for service, not only did the problem come back a few days later they stole items out of my car. DO NOT GO HERE!?[Flag as inappropriate]2 out of 2 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 Bad Customer Service? - FFlank? - Mar 5, 2009Don't go to this this place for a new car or service. They charge $120 per hour for labor and treat you like they're doing you a favor. ...? More Don't go to this this place for a new car or service. They charge $120 per hour for labor and treat you like they're doing you a favor. They're rude and pushy - both sales & service. Hide[Flag as inappropriate]2 out of 2 people found this review helpful. Was this review helpful? Yes - NoRated 1.0 out of 5.0 Not Recommended? - FFlank23? - Mar 15, 2009Try a suburban dealership - they'll treat you nicer.?[Flag as inappropriate]2 out of 2 people found this review helpful. Was this review helpful? Yes - No

gyro

29 de may. de 2009

I bought a used 2008 Xterra from them. The service light was on when I test drove it so I took it to an independent mechanic to look at the car before I bought it. He said the car was in good shape but he described the service light issue as an emissions problem and said that the dealer should fix it as it is covered by the warranty. The dealer agreed to fix it but it was clear that they didn't want to. The next day they called me and said that fixed it and it was only due to a loose gas cap. I didn't believe them and the service light came back on the next day and I could smell gas fumes in the car. I took the car to a different Nissan dealer and they noted that there have been a number of problems with the EVAP system in this car that didn't show up on the CARFAX report. Mid-City knew about this problem but failed to either disclose the history to me or to fix the problem. The other dealer that I took it to afterwards fixed the emission system and it has been fine so far.I found Mid-City extremely evasive and dishonest about everything. My car hadn't even been cleaned out properly as I found Coke bottles undearneath the seats and garbage in the glove box when I drove it home. The service team was rude when I called back about the service light issue. I will never go back there. Do yourself a favor and don't buy or service a car at Mid-City.

empirekid03

20 de nov. de 2008

I will try to sum up my experience for a 2009 Nissan Xterra SE with the following quote "Let me ask you something, why does it (the monthly payment I would be paying) matter if it's just a tax right off." Why?!? Because I work hard for my money and I don't have a sign on my head that says I'm a complete idiot. Trying to charge me a ridiculous price ($750.00 per month) for a NISSAN XTERRA -- with that money I could have bought a car with more far more prestige and character. He also called my credit score a "2nd tier." After researching the fact, my credit score is considered excellent. These people do not have a basic understanding of how to attract and/or retain a legitimate customer.

heidiskinner

15 de may. de 2008

Shane sold us a 2008 Nissan Rogue. He is a crook, and the dealership does terrible work. Do not buy a car from here!1) Before we drove off the lot, the car had a 10" scratch on the quarter panel. They "fixed" it by painting over it. It looked terribile.2) Shane told us that we needed to handle all add'l parts with the parts dept - He couldn't handle it even though we asked for the roofrack at point of sale.3) They don't communicate between sales, parts & serivice depts - even though they are in the same building.4) Shane told us they give loaners for all work. NO - they make you wait for Enterprize Rent-a-car for pick up & drop off. No rental charge, but Chicago tax and insurance YOU have to pay for.5) You are just a number at this dealership and no one that works there has any sort of pride in their work. I can't wait to get my survey from corporate.

consumer007

2 de abr. de 2008

One of the worst dealers in the town...has no manners how to talk to the customers...i brought a car thinking that i am getting a good deal and they made money on me by adding up stupid 5 year Extended warranty to my loan which i dint agree for...they said the bank requires me to get the warranty inorder to get my loan approved...which is a big B..S....Please,trust me you will i mean you will get ripped off for sure either way...by the time you will findout how it will be too late..and even the finace manager named Vlad Khayenko is a big asshole with a coat and a expensive watch thats all he knows....has no degree of finance..nothing....he only knows how to make money for the dealer...by ripping the customer off....dont deal with him...i had the worst experience dealing with this dealer........and my credit score was pretty good....but they still said its not good enough...bla bla....and got me trapped with a high interest rate and actually thats where they make the money...trust me make a good research online before you buy any car...and please dont rush...with the deal ...take your own time....