Chuck Hamilton

6 de abr. de 2016

I had a specific vehicle in mind when I called and I wanted the process as drama free as possible. Rachael Lebel went above and beyond to make certain that my car buying experience was A+. The entire process (after taking the initial sales call) of processing the paperwork, test driving and prepping the car, and getting the plates and registration sticker took only a few hours start to finish when I got there. Rachael was friendly, professional and LISTENED to what I asked for. Incredible service and professionalism; Bertera Chevrolet is exactly what buyers are looking for in their car dealer.

Charlie 8357

14 de ene. de 2016

My wife and I were searching online and found a vehicle of interest at Bertera's in Palmer. The vehicle is a 2007 Mazda CX 7 and appeared to be in great condition. We notified the company of our interest on Sunday via email and visited them on Monday afternoon. The sales person that worked with us was Jacob Mead. We found him to be engaging, accommodating, and genuinely interested in putting us in that Mazda under terms that we could live with. He assured us that the car would be fully serviced from top to bottom and the recall issue would be taken care of. At no additional charge two new tires, a front in alignment, and new brakes all around were completed as maintenance when I picked the vehicle up on Thursday. I highly recommend this dealership and I want to thank Jacob for his assistance and total commitment to proving exceptional service.Charles & Veronica Winters

FrankG

11 de dic. de 2015

Just a few words about Jeff, awesome, awesome, awesome...Very helpful, courteous ,did not push, made our experience very favorable. Would definitely recommend him to all.

DavenKaryl

27 de nov. de 2015

Took a vehicle for a test drive (salesman insisted on going - hmmm). When we got back to the dealership I started pointing out defects in the truck, the biggest being that the 4 wheel drive was engaged even though the control was set to 2 wheel drive. Salesman basically told me I was a mental defective and stalked off.I laughed and left.

Laura

7 de nov. de 2015

We bought a used Suburban from Bertera, expressly indicating that we needed the towing package. The salesman assured us that everything was perfect with the truck. Two weeks after purchasing it we towed a trailer. The trailer lights would not work. The trailer was brand new. It turned out that the problem was with the internal circuit of the truck. Called the dealer, the salesman said that unless they determined that it's a safety issue they would not cover it. We live in NJ and were going to make the 300mile trip to the dealer to get it fixed. But there was no guarantee that they were going to cover it. Not only the "perfect" truck turned out to be not so perfect, but they won't even stand by their warranty. If an electrical circuit is not a safety issue, I don't know what is. No, I,would not recommend this dealer at all. They obviously want to sell you the car, but offering a warranty means nothing, because they're reluctant to honor it.

Kaydub

3 de nov. de 2015

I bought a used car, sight unseen from Bertera. I was hesitant because of some older, negative reviews about this dealership on other websites. My experience was nothing but positive and the car was exactly as described. They were willing to work with me on price and had excellent communication throughout the process. I live in another state and they delivered the car to my house. Thanks for a great experience!

Harden709

30 de sep. de 2015

Bought a 2015 Silverado. I would not recommend any other dealership in New England !!!!!!!!!!Taylor was my sales person and she was the best.Regards Marcus B Harden

Tori

13 de sep. de 2015

Super pushy salesman. The internet prices are not accurate. They jacked the price up 2 grand because they said the vehicle needed new brakes and tires. A complete joke

Vikkifeb216

12 de sep. de 2015

I will never go back to Bertera Chevy in Palmer. Very pushy salesmen and they lie about their "online prices". All they seemed to care about was how fast they could get me to run my credit.

cerobin

2 de sep. de 2015

I purchased a 2012 Equinox.Jacob Mead sold me the vehicle.He is an excellent salesperson and made me feel very comfortable as I am a single woman who was nervous about purchasing a vehicle on my own No worries though. He put me completely at ease.He is a fine young man and this dealership is fortunate to have him as an employee.I will always be purchasing my cars from him. The Equinox is a fabulous car with wonderful features.I love it. Thanks Jacob!!!!

BMWgirl

15 de jul. de 2015

Bertera in Palmer knows what customer service is all about. Salesman, Jacob Meade made our experience In purchasing a vehicle the Best ever. His knowledge of foreign vehicles was superb as well as his customer service skills. Jacob goes Above and Beyond. We found out that he had come in on his day off just to let us test drive other vehicles. He never made us feel rushed or like a number. After our purchase of a BMW, the GM Brian Yarrows, came over to congratulate us. Nice touch.Bertera sure knows how to treat the customer and sell vehicles. Thank you Bertera staff for making a stressful decision be a fun experience.

MMHF

14 de jul. de 2015

I was searching the web for trucks this past weekend and found one that I wanted at this dealership. Monday morning, I used the chat function on their website to ask about looking at it. They indicated that it was still for sale (stock number C14035) and took my contact information in case the status changed. I got out of work at 5 and drove for 2 hours. Finally arrived at the location where the receptionist took my information and looked up the vehicle. She then introduced me to the manager and then he introduced me to the sales person. All of them took the printout of the vehicle I wanted to see. I went through an interview process; they looked at my trade in; I sat down again and answered some more questions. Still, I haven't looked at the truck. Finally, 15 minutes before they close I was informed that the vehicle I was asking about had been sold. So, I drove 2 hours to get there. Spent 45 minutes answering questions. Had my truck looked at by at least two people and all that time the vehicle I was interested in purchasing was not available. To make matters worse, when I got up to leave I had to wait in the lobby, holding the packet of information about the unavailable truck and my own registration until they finished test driving my own vehicle. I won't be going back. Neither should you. BTW, a day later and this truck is still listed For Sale on their website. Makes me wonder why.

Luisa

1 de jul. de 2015

I have been a customer of this establishment for many years and have always had pleasant experiences until now. After dealing with Jeremy, who stated that he was the service manager, I will not be purchasing any more vehicles from there again. You have lost my business and I will be sure to let everyone know how poor the service is. I had called with a issue with my car and he had basically told me that I have to foot the bill, he stated that we have never been there for the catalytic converter even though I have documentation that I have. He basically was insinuating that I was lying to get the issue covered through the warranty. Very unpleasant and confrontational, the service manager that was there previously was fantastic and was willing to help.

loutrode

19 de jun. de 2015

You may be able to.buy a decent car but don't expect competent service I was having one of the six or so recall.notice taken care of and having my car inspected as well as an oil change. I gave them the registration along with the keys. They did not pass my car because of the foggy front headlights. They were going to charge me an insane amount to fix them. Fine I will.go and get other quotes or buy the.kit.myself. I paid for the oil change and asked if the registration was placed on the seat. The girl said yes. It was not on the seat so I.went backed in and told them. Well.NO.ONE claimed any.responsibility for finding it, kept me waiting until for about 15 minutes until.I told them I was still waiting and couldn't stay there all day. No one was willing.to.admit they lost it or at least.help me replace it. In fact NO.ONE even apologized to me for the.error. I had to demand they pay for the duplicate registration which wasn't even offered to me in the first place. Do yourself a favor and have your vehicle serviced elsewhere.

Wendy McRoy

16 de jun. de 2015

Our experience was GREAT! Bob Caning was easy to talk to and felt we had known him for years! Ray was equally enjoyable! As we waited, on a very comfy couch, everyone that passed by us acknoledge us and made sure we had been taken care of. In a world where" customer sevice" is pretty much something of the past, this was a refreshing experience and definatley something that these people believe in!

Chevy123

9 de jun. de 2015

After buying a beautiful car a few years ago from bertera my son was looking to buy his first USED TRUCK and I decided to take him for a ride to bertera and check out their lot to see what they had. my son spotted a brand new truck he fell in love with but knew he would not be able to get approved being a first time buyer . we walked inside AJ greeted us and after telling him we were looking for a good used truck he might get approved for we sat down talked . to make this short and sweet AJ left for a few minutes my son and I were standing outside waiting and without knowing this AJ actually picked out the same truck my son wanted and drove up in it And he is now a proud owner of this beautiful truck. PS AJ hope to see you in the fall for my new truck

soccermom

9 de jun. de 2015

When my husband and I were looking for a new truck that we could not find anywhere AJ listened to what we were looking for and found a truck at another dealership. He was very helpful and had the truck at Bertera with in a week. We would go back and see AJ anytime for a vehicle. Leah Gay

KatieK

9 de jun. de 2015

Had such a wonderful experience working with aj Motta at bertera in Palmer. He found me the perfect car for a great price with low payments.I aabsolutely love my 2014 Chevy cruze. Thank you again aj and bertera!!

Nissanlover

26 de may. de 2015

Since losing my '09 Nissan Versa in a black ice accident in winter of '14, I had been driving a stupid little low-mileage '09 Toyota Corolla which did not suit me at all. I was tired of crashing into things when backing up; the car dips in the front and goes up at an angle in the back and I just couldn't see anything behind me. Driving home from Springfield one day through Palmer, MA, I was somehow compelled to pull in to Bertera Chevrolet and beg them to find me another Nissan Versa hatchback. After being served tea by the lovely sales manager named Laura, I met with a young man named Jacob Mead is probably the best car salesman I've ever encountered in my life. After trying and failing the usual ploy of selling me a big new Chevy, he came to understand exactly what I wanted and how much I could afford. He made some calls to other Bertera sites and found me a low-mileage, '09 Nissan Versa hatchback, in better shape than the one I had before. The haggling over price was not ugly, and all was smooth sailing from there. When I took possession of the car he told me there was a surprise; it had a remote starter, which is also something I had never had before. They had made a minor repair to the horn and then I was free to coast all over New England with my beautiful, clean, mint, car-fax-checked-out silver Nissan Versa SL for $ 2K and my trade. I bid the Toyota a final farewell, and now I am happy too. Jacob Mead and Laura are the two nicest people I ever met in a car dealership, and I would go back in a New York minute if I have to get another car before I die. I am so darn glad I stopped by there on a whim. Debbie Tierney, Brimfield

Rich Raboin

6 de may. de 2015

After finding my car on cars.com, I e-mailed my info and Bertera called quickly to set up a time. My buying experience was very enjoyable and my request were met with answers and quick responses. They satisfied all my needs to the best of their abilities and I would definitely recommend this dealership to friends and family. Great car at a great price with super service!!!!! Jacob Mead was a super sales rep who took care of all the details in a high professional way along with his management team.

Heather15

5 de may. de 2015

I couldn't have had a better experience from the second I walked into the dealership- Brain Hall made it painless and enjoyable from his humor to the way he went above and beyond to help me. I will definitely be recommending Bertera, and more importantly Brian Hall to all of my friends/family. Thank you for such a wonderful experience.

Heather

5 de may. de 2015

I couldn't have had a better experience from the second I walked into the dealership- Brain Hall made it painless and enjoyable from his humor to the way he went above and beyond to help me. I will definitely be recommending Bertera, and more importantly Brian Hall to all of my friends/family. Thank you for such a wonderful experience.

Jessica

1 de may. de 2015

Jeff was very informative and knowledgeable about the products. He was kind and personable and made the buying process easy and comfortable. I would Highly recommend anybody seek out Jeff Vincent at Bertera Chevy when in the market for a new vehicle.

Darlene Moore

27 de abr. de 2015

I leased a Chevy Cruze from Betera in palmer mass. My salesman A.J. Motta was very informative and knowledgeable. I was undecided on what to buy and he was very patient and we looked at several cars until i had driven the Chevy Cruze. After finally finding the right car we proceeded to get financed. Although it took some time i was very pleased with the staff especially A.J who kept me informed throughout the process. I would say he gave me A1 service and would recommend him to anyone.

JCampb

6 de abr. de 2015

Buying a car is always a stressful experience for many people, including myself, but working with Bertera Chevrolet in Palmer was great and stress-free! BRIAN HALL was our dealer and he was very friendly with a good sense of humor and very professional. He got us in the car that we wanted in a timely fashion. Even when I had an issue a couple of days later, he took care of it immediately and called to check in to make sure that it was all set. I also worked with Jeoff Hoyt, who was great to work with when I needed service quickly.

Kelley

31 de mar. de 2015

Bob Canning, at Bertera Chevrolet, was very knowledgable and helpful. Nothing was pushed on me, they found out my wants in a vehicle and showed me vehicles that got my needs. I picked up my car a couple days later. Everything about the process was made easy for me.

laurenH

26 de feb. de 2015

As my husband and I expect the arrival of our third child, it became clear that we needed to upgrade our current vehicle. We were shown our options, without pressure or persuasion. Jacob Mead was particularly friendly, intelligent, reliable and honest. He also took the time to discuss and explain the value of our trade-in, the line by line amount we would be paying and patiently and respectfully answered all of our questions. In short, this was an easy and enjoyable process. I will certainly be recommending Bertera Chevy to my friends and family who are in the market for a new vehicle.

Lauren

26 de feb. de 2015

As my husband and I expect the arrival of our third child, it became clear that we needed to upgrade our current vehicle. We were shown our options, without pressure or persuasion. Jacob Mead was particularly friendly, intelligent, reliable and honest. He also took the time to discuss and explain the value of our trade-in, the line by line amount we would be paying and patiently and respectfully answered all of our questions. In short, this was an easy and enjoyable process. I will certainly be recommending Bertera Chevy to my friends and family who are in the market for a new vehicle.

NickMan

16 de feb. de 2015

I love my Tahoe that I recently purchased at Bertera! This was the first vehicle I purchased on my own and it was a very pleasant process at Bertera. They were even willing to stay open very late to complete the paper work for my new purchase! I had put the Tahoe on hold and spoke with both Sierra and Simone on the phone. They were both excellent and very helpful! Bob helped me complete the purchase and he was very friendly and thorough! My only complaint was that I had been offered over double the amount for a trade in that Bertera offered me. Overall it was a good experience!

Ahutch0280

26 de ene. de 2015

I walked into Bertera skeptical of the deals that they would try to throw at me. Brian was the first to help me and after my experience I wouldn't ask for anyone different. Not only was he able to stay in my price range, being young he got me the best deal and interest rate possible. Something I wasn't expecting. He was polite, courteous, and best of all friendly. I can promise that not only will I recomend people to Bertera I will make sure they ask for Brian. Thank you so much for making this effortless for me and getting me into the vehicle I wanted !!

Tony and Annette N.

21 de ene. de 2015

To be totally honest...a few years back I had a less than desireable experience at this dealership. This time things were totally different. I met with the salesman Bob C., told him how I expected it to go and he completely honored my wishes and...he's a great guy!! I took the car home overnight for a test drive, my wife loved it and I got financed with no issues at the price I wanted. Bob did whatever it took to earn my business. My overall experience with Myles from finance was enjoyable and respectful. Everyone was friendly and helpful and there was no high pressure sales. I would definately return and do this again.

Teri

17 de ene. de 2015

Bertera is the friendliest dealership. The quickest to get an answer. CARL didn't treat me like a number, he took interest in me as a person. We shared pictures of our dogs. Thank You Carl so much. In the future I will be back to see you.

Kathleen

12 de ene. de 2015

I have been searching for a replacement vehicle for about two years now I've been driving a Pontiac Vibe & I love it but they don't make them anymore. Nothing I have looked at seemed to fit me, I kept searching and searching I took my time and visited about 17 dealerships in the past 24 months and I always went in with a certain vehicle in mind and I was always let down. I visited Bertera Chevrolet and was greeted by Carl ,I explained my situation and told him what I wanted to look at . He offered me a coffee and we sat and he asked me what it was I missed about my previous vehicle, what my likes and dislikes were and what I would be using it for. He said he had an idea if I wanted to be open minded and he showed me a car that I never in a million years would have thought to look at . It was perfect I bought it that day and Vinny in the finance department set me up with and excellent finance package . I am so happy with my new Cruze Thanks GUYS!!!

Andrew

4 de ene. de 2015

Recently purchased a used vehicle at this dealership. From the moment I walked in, everyone was very helpful. As car buying is always stressful, Jay in particular was able to dwindle down the stress and helped me make the right purchase.

Rober Boucher

15 de dic. de 2014

I was having a really hard time finding a dealer that would work with me as I have always paid cash for everything so I was lacking a strong credit score. I visited Bertera Chevrolet and worked with Carl Binette & Vinny . they walked me through the buying process step by step and found me an amazing car at an exceptional price !!! I am very satisfied with my experience :0)

Sue25

5 de dic. de 2014

Bertera, made the whole process extremely easy. I've had terrible car buying experiences in the past, which made me hesitant when I walked into Bertera. My sales person was Amanda. She was simply amazing, honest, to the point, explained the car in detail, made me feel comfortable and respected. Nick was absolutely professional, explained the paperwork in full detail and did not make me feel rushed or pressured. I would recommend any of my family and friends to go there.

"Patsy"

4 de nov. de 2014

we were looking for a bigger car as my husband is dis-abled and the 2012 cruise we had was not large enough for my husband to get in easily anymore. It has been a struggle over the past 5 years with his illness and searching for a new car made us both nervous. However the staff there were so helpful and understanding, they worked very hard to get us in our car a 2014 mailbu LTD which is just perfect for my husband. I would really like to stress that Jay, Carl and Vinny were absolutley outstanding in every aspect of this purchase even going beyond what was required of them and I would like to thank them all agin. WE LOVE OUR CAR!!!!!! THANKS PATSY & PAT

JR

23 de oct. de 2014

I made the decision to contact Bertera Chevy to take care of a minor recall on my car after getting the runaround from the local dealership in my city that usually services my car. While at Bertera, I spotted a rare 2011 Saab 9-4x and asked Bob Canning to show it to me. Bob was very pleasant and patient and long story short, I bought the vehicle that day. Something I did not plan as I had recently decided to keep my 12 year old car after doing some shopping around a few months earlier. I thought customer service was dead after that experience until I visited Bertera Chevy. When I came back to Bertera a few days later to pick up my purchase, Bob had arranged for Dave Greenlaw to go over all the technical features and set up my preferences and Bluetooth. That took some time as the vehicle is loaded with options I was not familiar with. The crossover was well priced and I received a good amount on my trade. I would highly recommend visiting Bertera Chevy and speaking to Bob or Dave.

antoinette skiba

19 de oct. de 2014

i went there wanting to trade in an older car but was unable too trade it in it wasnt worth it but bob canning made it happen after a week and a half we were able to get a 2011 chevy impala and we love it

MsEngland

12 de oct. de 2014

I came into Bertera in the hopes of purchasing a new vehicle. After having some terrible experiences at other dealerships and made to feel worthless, I came into Bertera with hesitation. With that being said I was greeted by the general sales manger and a sales man by the name of Jacob. Even though at the present time they were unable to get me into a newer vehicle, I will be back. I was treated with respect and as a person not just a number, Jacob explained things to me in a way I could understand. Other dealerships and salesmen could learn a lot from Jacob and Bertera on how to treat their customers. Thank you again, and I will see you in six months.

Purplegirl23

6 de oct. de 2014

Kinda got my hopes up telling me that I had been approved, after showing them my most recent pay stubs, but, come to find out I had not been & I needed a cosigner to make the car deal go thru.

scotchman 1

3 de oct. de 2014

I PURCHASED A VEHICLE FROM BERTERA LAST YEAR WITH A 100,000 MILE WARRANTY, MY LOCAL DEALER TOLD ME A REPAIR WAS NOT COVERED, I CALLED BERTERA AND SPOKE TO ROSS IN SERVICE AND TOLD HIM HOW UNHAPPY I WAS THAT THE REPAIR WAS NOT COVERED AND HE TOLD ME IT SHOULD BE AND TO CALL GM DIRECTLY AND GET A CLEAR UNDERSTANDING OF MY WARRANTY, I DID, AND IT IS COVERED! THANKS ROSS FOR YOUR HELP. ROSS IS AN ASSET TO BERTERA AND THE PEOPLE WHO PURCHASE OR DO SERVICE THERE.

RICK "BRO" BROHMAN

3 de oct. de 2014

JAKE IS A WELL EDUCATED SALESPERSON NO PRESSURE AND GREAT TO WORK WITH ! HE GOES THE EXTRA MILES HIGHLY RECOMMEND WITH OUT HESITATION OR RESERVATIONS !!!!

billieb35

13 de sep. de 2014

Buying a car unexpectedly due to the impending demise of the old one was made the most painless possible procedure by the excellent staff at Bertera. From the staff in the service department to the patient and intelligent young man (Jacob Mead) who sold me the car, everyone was helpful. All questions were answered and from the trial drive of the vehicle to the ultimate delivery took less than a day. Years ago when I first started buying Chevrolets (1961) I bought from a dealer like this. I thought they had all disappeared, but apparently not. Right in easy driving distance of where I live is this superior dealership and its wonderful staff.

moonwise

12 de sep. de 2014

I am in need of a new vehicle and because I was hit with serious legal and family problems I lost everything. I've applied to all the places that promise approval for a loan. But because I am disabled I have been turned down by every place I applied at. On a whim while surfing the web I came across a site for a car loan. So, I figured what the heck. Out of the blue Bertera called me and I went to their web site and was pre-approved. After visiting the dealership I was so surprised by the professionalism, friendliness and the respect that I was given. Jacob was the sales person who helped me. He took the time to hear my circumstances and then picked out the perfect vehicle for me. I recommend Bertera to anyone who needs to purchase a vehicle. These people are wonderful.

Ken Blair

5 de sep. de 2014

Chris was a very honest and took interest in my wife & I during the buying experience. Although, no one knew what HHR stood for, I did educate him. He made calls to my home, checking on how I and the car were doing. Had some issues with the used car, but Jay personally handled the problems and got them fixed. They do stand behind their used products and will go out of the way to correct issues. I did have a problem with service, over torquing wheel lug nuts, though. We all are not "muscle-men". I had to take the car to my local garage to have them loosen and re-torqued to the proper 100ft/lbs. per manufacturers specs. Over torquing alloy wheels will result in warped brake rotors. Hopefully, the mechanics will be educated on this process. A special thank you to the young lady in charge of the service scheduling department.

Dan

27 de ago. de 2014

Had to break down and finance a new car. David Greenlaw was my sales person. My experience couldn't have gone better. He spent a lot of time going over my options and didn't try to force me into any ridiculous vehicles. He even put up with my indecisiveness and wasn't rude. I could have walked away at any time but I made the purchase. I love my Chevy Sonic. I would highly recommend this dealership. GO SEE DAVID!!!

Wanda66

20 de ago. de 2014

DAVE GREENLAW YOU ARE AMAZING! THANK YOU FOR YOUR PATIENCE. AND EVERYTHING YOU DID FOR HECTOR TO GET THIS CAR! I KNOW IT WASNT EASY TO WAIT FOR THE TRANSLATION BETWEEN HECTOR AND I. LOLTHANKS,WANDA??

Deb M.

7 de ago. de 2014

All of the Staff is Awesome at Bertera. My salesperson Chris kept me "in the loop" throughout the entire process. Great Job!!

Water man

2 de ago. de 2014

Had such a great experience when i had to sell my truck. Customer Service was great and very helpful. Made it so easy. Ray was great and did not waste mine time and was straight to the point. I will be going back as soon as i can get other truck. GREAT EXPERIENCE .

Venessa Scholl

24 de jul. de 2014

I have the service employee Jacob, he was very friendly and knew exactly what he was talking about and was very helpful in helping me find the perfect vehicle that both my kids and I can enjoy! I would definitely go back again and buy another vehicle from him.

Dan Merrill

23 de jul. de 2014

If you are looking for a place to buy a new chevy,this is the place to go.salesman paul is a down to earth guy,help me get the car I wanted,fast ,everyone there was helpful,no one standing over you to buy a car,but if you need anything there all help out,nice people there.price was what I want.i got chevy cruze hot red and I love it, I will buy again from them !!

C Swenson

22 de jul. de 2014

Dave Greenlaw was my salesman. He went above and. Beyond my expectations. Dealership was clean and friendly.

JeepGirl

21 de jul. de 2014

I just bought a 2012 Jeep Wrangler from this dealership. I was very happy with the entire process... I hadn't bought a car since 2001 an was dreading the negotiating process as well as the logistics of getting a new car. The dealership made it quick, easy, and seamless. Jay, the manager, was very helpful in getting my broken down civic towed to them and extremely friendly and accommodating. I was more than happy with the price I got on my Jeep and their service and hospitality was impeccable. I would definitely recommend this dealership and do business with them in the future. I found they offered no pressure sales, competitive pricing, and I felt they really bent over backwards to make sure I was happy... I walked out a happy lady!

ilovepurple6480

17 de jul. de 2014

Would recommend this dealership to anyone. I went in looking to buy a new vehicle. I explained our situation to the salesman Brian, and he found a car to fit our budget and needs. The process was easy and painless. Everyone in this dealership, right down to the cleaning staff are so very nice. Thank You!

Leslie805

17 de jul. de 2014

I would recommend this dealership to anyone. I went in looking for help on what to buy, as I was upside down on my current car loan. The salesman Brian Was great he found us a new car that would fit in our budget. The process was so smooth and stress free. Thank You!

Kingsley

15 de jul. de 2014

I had a very quick but exciting experience with the Bertera Dealership about 2 weeks ago. My dad had bought me a Chevy Cruze from Bertera with the help of sales representative Jay Freemin along with many other representatives of the dealership. Apparently I was the only person in the world not in on this but all the guys here were so great and contributed to an awesome surprise that I never saw coming! They gave me the run down on everything about my new car and what its capabilities are. They also gave me a tour of the dealership and showed me where everything was if I ever need anything. Everyone was so nice and helpful during this surprise and it was great to have some personable people to work with. I am now a proud customer of the Bertera Dealership and trust and recommend them to anyone looking to buy from a reliable dealer!

Randy Catalucci

15 de jul. de 2014

I was looking fo purchase a new car for my daughter who is graduating from college in August(she earned it). After several so so dealerships I found Berfera in Palmer MA. What a change from the rest. Right from the second you walk into the showroom people where there to help(not the pushy salespeople) but people like Jay Freeman, knowledgable and easy to talk to. Helping select the right vehicle, getting it financed, having the car registered and ready for pick-up. My credit isn't the best but Vinny found us an excellent deal and before I knew it the car was mine, a new Chevy 2014 Cruze. My daughter had no idea she was getting this and the Bertera team was all in when I brought her to get the car(she thought we went there to get tires for my car). The surprise was priceless. Thanks to my excellent experience I know where the rest of my vehicles will be coming from(have 2 more children). Thanks again to Bertera and its sales team, especially Jay and Vinny for making it as seamless as possible. Kudo's to the whole staff. Sincerely, Randy Catalucci (proud father for a very deserving daughter)

Bob Millette, Professional Driver

14 de jul. de 2014

I own a 2008 Chevy 3500HD that I use for Hauling Campers and Small Equipment all across the country for a living. I came off the Highway to deliver a camper just over the Ct. Line when I had a terrible grinding noise come from the front end (a Brake Caliper had broken loose), I called Bertera Chevrolet and explained my situation and told them I needed to do a pick-up in N.Y. that had already been scheduled. I was told they would do their best but on short notice it might be late in the day or the next day. Upon my arrival I was met by the Service Manager which took my truck in immediately. They had already called other dealers to gather the parts that were needed; The Service Manager himself along with another mechanic worked on my truck and had my truck back in service in 45 minutes!!! I have NEVER had such a positive experience before on any product or service. When I'm in the area, they have earned my service work.

rswc0407

13 de jul. de 2014

Extremely pushy. They really do not want you walking out of there without a car but they are not very willing to work with you to make you happy. I had to go back two days in a row and spent over three hours there both times to end up walking out because of how pushy they were. At first they would not let me test drive the car that I wanted to and would insultingly say "well its a waste of time because you can not afford it." I would not recommend anyone to go to Bertera Chevrolet unless they have a week to spend there and are happy with being told what they are going to get rather then deciding for themselves.

Jacob Mead

1 de jul. de 2014

I bought my volvo s40 at Bertera a couple months ago! It was such a great experience I will only go to Bertera Chevrolet from now on! My salesman was so helpful and made the process easy and quick! They also had a huge selection of cars to chose from which made it a one stop shop instead of having to go to multiple dealerships. The managers helped and gave me insight on the process to make it fast and simple! I love my car from Bertera Chevrolet and they even serviced it completely before it left! I got all new brakes and an alignment! Also when i take my car back for oil changes they have a continental breakfast and free loaners available if you do not want to wait for your car! It truly is the dealer for the people like they advertise! Everyone should come to Bertera Chevrolet in Palmer!

The Birds

30 de jun. de 2014

We had a pleasant experience at Bertera Chevrolet in Palmer. We worked mainly with David, but interacted with a few others along the way. Everyone was friendly and very helpeful. Dave was real, honest, and not pushy at all. He was upfront about everything and worked to get us something that was within our means. When the car we wanted was sold later that day, they worked to get a car transferred from another dealer. We were very happy with everything.

Dave B

27 de jun. de 2014

If you have the opportunity, ask for Jeffrey Vincent to be your salesperson. He is knowledgable, helpful, friendly, and supportive. You will not be disappointed. We were fortunate to get him when bying our new Impala.

Christopher King

22 de jun. de 2014

Got in not knowing if I was going to be able to get what I was looking for. David Greenlaw helped tremendously. Grate guy to talk to, and made getting the car easy.

Al S.

22 de jun. de 2014

Went to Butera yesterday from Waltham, had a Lexus I was interested in so the long drive was no problem. Had an appt with Jacob, who was friendly . Told me about the car , went for a test drive, noticed the car needed tires & brakes really bad, and started talking about the price. Well as most cars buyers do there is always a haggling process I go low they go high...well here is the situation I had a 99 Town Car for a trade -in I wasn't looking for much, so in the end we settled on a figure, however they wanted me to pay for the tires & brakes and they were giving me no money for my car, so in the end they got their purchase price. Need less to say I was insulted and left. I would NEVER suggest even going to this dealership..

Jon S

19 de jun. de 2014

When I walked intinto the dealership, I already was dreading the typical car salesman pitch. I was pleasantly surprised when I was greeted by Bob. He took the time to get to know me and what I was actually looking for.I had decided on a used truck. He never questioned what I wanted. He was quick to prepare the vehicle and go for a test drive. The overall buying process was much better thsn past experiences. I felt no pressure at all. After the financing was approved I met Ray to go over the paperwork. He put it in simple termds for me to understand. Overall a great experience, a great deal, and great people.

ChrisF

9 de jun. de 2014

What a wonderful and friendly dealership. The buying process was very very quick and easy. I purchased my first ever brand new car from here and i couldn't be happier. We where so please with our experience that we are looking to purchase a second new vehicle from Bertera. I highly recommend this dealership.

Cori

8 de jun. de 2014

You want a car dealership that doesn't have pushy salesmen? Go to Bertera Chevy in Palmer. David Greenlaw took the time to listen to what I was looking for and stayed in the price range I was in. He sat with me (and my two small children) making sure I understood everything and even made time to keep the kids entertained. I will deff be going there for my next veheicle when the time comes. Best experience i've had so far when it comes to buying a vehicle. WORD!

Sportsgirl

5 de jun. de 2014

Sales team was great to work with. Very easy to deal with, and was willing to meet you in the middle. Very friendly staff. Overall, great dealership to purchase a vehicle from!

John 3/4 ton chevy

4 de jun. de 2014

The other day while driving down the interstate my check engine light started to flash and my car was running terrible. I pulled off the palmer exit and found bertera Chevy. I was greeted with a smile and a cup of lemon water. I have always serviced at balise in the past. Not anymore. The folks at bertera chevrolet were out of this world. Special thanks to the gray headed guy in service. See you guys soon.

the Brady bunch

23 de may. de 2014

Purchased our car from Dave Greenlaw he was a great salesman, very down to earth and went above and beyond to make sure that we got everything we needed and wanted out of our vehicle! Sent my mother in to purchase a car from him right away! Best salesman I've come across in a long time ! If you go to bertera don't work with anyone else but him trust me!

Tina0515

20 de may. de 2014

As soon as we walked in we were met by Bob. He was great. Very friendly and did everything he could for us. It took some time but he kept us updated throughout the process. Bob made sure we were comfortable and had everything we needed. He had some nice conversations that did not even have to do with the sale. Once we found what we wanted he made everything go smoothly and made sure he answered any questions we had and gave us answers to questions we never thought of asking. Thank you Bob you made our experience very pleasureable. I will definitely recommend you to others.

AMX TOMZO

30 de abr. de 2014

I was looking for a used car and after a few days of news papers, Wheeler Dealer type mags, and then online, i found a few cars to go look at. Bertera Chevy in Palmer was my 3rd stop. as soon as you walk in the front door you are greeted by a very friendly young lady who will direct you where ever you need to go. i wanted to see a car and see found me Donald Vogel. Donald was pretty straight forward, relaxed and not threatening in any way, he was able to get the car i wanted to see and we looked it over and turns out it needed a jump. Like a well rehearsed orchestra a portable booster pack was deployed and in almost no time we are out taking a ride. Donald was very good about pointing out a few thing that i have never seen before in a car, such as the extended info on the driver information center, we took what i felt was a well plan extended ride that brought us right back to Bertera. Don noticed that the passenger mirror was missing and would easily be replaced before the sale. i knew for the first time since 1985, i would need financial assistance with this purchase. Don asked me a few question like what kind of down payment and how much of a monthly payment i was looking for. Don was very helpful in getting some basic information together and then he brought over one of the financial people and we were about to get a car loan. nice touch letting know what my credit score was, i was feeling good after that. we agreed on a sale price and then we signed for a car loan. this was a Sunday, and then on Tuesday afternoon i had my car. Bertera wanted to do their clean up and they also replaced teh batery and i did not expect that, Don told me they just did not want to worry about something so small, but could be quite inconvenient if something went wrong. Bertera did all the registration and insurance paperwork and running around. that too was a first for me. now this was a used car with reason miles, 79K, when i got it home and over a couple days i noticed a few things, the rear defrost did not work, there is a short in the wiring, so i fixed that, there is a clicking sound on the passenger side from the fresh air vent, so i fixed that, ok, that one took a couple hours and was very tight ti get to. the passenger door speaker works when it wants too, and the rear passenger speaker is blown and i will replace that my next day off, the door speaker i am still chasing it down, the driver door leaks when it rains, i have a new trim piece coming shortly. for some people these might be annoying things that should bring you back to the dealer, but it is a 2006, and they are easily repairable when time permits, although the door speaker has me baffled i have to say i would and have told my friends how nice and easy going Bertera Chevy was. the folks were very nice, consider the 2 places i stopped to look at a car before Bertera, these guys have a good thing going, i like that i could just ask questions, and all the people i meat talked to me like a person or your neighbor and did come on like a typical phoney, hiding something or pushy sales team. even you don't but here, you will feel like they took the to help you and not like you are a bother. FYI, they even sent me a calender with a picture of me after i took delivery of the car. i like i calender, the car photographs well, can't say the same for me...... they did ask if they could put the photo on Facebook and i said no. its a personal choice, just don't do social media, prefer to keep my computers safe well thanks for reading Thomas

Tomzo

29 de abr. de 2014

I was looking for a used car and after a few days of news papers, Wheeler Dealer type mags, and then online, i found a few cars to go look at.Bertera Chevy in Palmer was my 3rd stop.as soon as you walk in the front door you are greeted by a very friendly young lady who will direct you where ever you need to go.i wanted to see a car and see found me Donald Vogel. Donald was pretty straight forward, relaxed and not threatening in any way, he was able to get the car i wanted to see and we looked it over and turns out it needed a jump. Like a well rehearsed orchestra a portable booster pack was deployed and in almost no time we are out taking a ride. Donald was very good about pointing out a few thing that i have never seen before in a car, such as the extended info on the driver information center, we took what i felt was a well plan extended ride that brought us right back to Bertera.Don noticed that the passenger mirror was missing and would easily be replaced before the sale. i knew for the first time since 1985, i would need financial assistance with this purchase. Don asked me a few question like what kind of down payment and how much of a monthly payment i was looking for.Don was very helpful in getting some basic information together and then he brought over one of the financial people and we were about to get a car loan. nice touch letting know what my credit score was, i was feeling good after that.we agreed on a sale price and then we signed for a car loan.this was a Sunday, and then on Tuesday afternoon i had my car. Bertera wanted to do their clean up and they also replaced teh batery and i did not expect that, Don told me they just did not want to worry about something so small, but could be quite inconvenient if something went wrong.Bertera did all the registration and insurance paperwork and running around. that too was a first for me.now this was a used car with reason miles, 79K, when i got it home and over a couple days i noticed a few things, the rear defrost did not work, there is a short in the wiring, so i fixed that, there is a clicking sound on the passenger side from the fresh air vent, so i fixed that, ok, that one took a couple hours and was very tight ti get to. the passenger door speaker works when it wants too, and the rear passenger speaker is blown and i will replace that my next day off, the door speaker i am still chasing it down, the driver door leaks when it rains, i have a new trim piece coming shortly.for some people these might be annoying things that should bring you back to the dealer, but it is a 2006, and they are easily repairable when time permits, although the door speaker has me baffled i have to say i would and have told my friends how nice and easy going Bertera Chevy was. the folks were very nice, consider the 2 places i stopped to look at a car before Bertera, these guys have a good thing going, i like that i could just ask questions, and all the people i meat talked to me like a person or your neighbor and did come on like a typical phoney, hiding something or pushy sales team.even you don't but here, you will feel like they took the to help you and not like you are a bother.FYI, they even sent me a calender with a picture of me after i took delivery of the car.i like i calender, the car photographs well, can't say the same for me......they did ask if they could put the photo on Facebook and i said no.its a personal choice, just don't do social media, prefer to keep my computers safewell thanks for readingThomas

BB

29 de abr. de 2014

Stay away. This is the quintisential creepy sales guys joint. Once they get to you (you'll have to wait), they work you fast. Then when you decide you don't want the car some guy you never met who doesn't introduce himself will ask you in drunken chain smoking style, why don't you want the car. Run away from this place, fast!

akokosa14

19 de abr. de 2014

With my soon arriving son, i needed a larger vehicle because my Chevy Sonic was just not large enough for a child carrier. Going up to Bertera i thought i would be placed in a sedan instead of the suv that i so badly wanted. I was wrong! Not only did i get my Chevy Equinox, but i also got it under my price range. Thank you SO much to Brian Hall for being so straight forward throughout the entire process.

MaedeanFarnham

15 de abr. de 2014

Like some, my mother was in an accident, now a couple times. She always brought it to Joe, and he always took care of it. So many places, but she always took it to Palmer when it needed body work. Also thanks to Dave Butterfield in Parts for getting the correct parts quickly. She and I recommend this place.

Ray

11 de abr. de 2014

My car went in for a transmission issue. This issue was repaired but a couple of days after I picked up the car the right front tire fell off. Found out the entire suspension was only hand tightened and the left tire was coming close to falling off as well. Of course they were very apologetic and willing to repair the damages. Stupid me, I allowed them to repair the car again figured how could they mess up twicethey did. The axle shaft almost fell out of my car. I would highly recommend not having any car serviced by this dealership. The worst experience I have ever had.

Ron

31 de mar. de 2014

Was shopping on line in the market for a used car. Saw an Infiniti M35 and G37 I was interested in. I sent the auto email asking if the M was available. The call I received from the dealer was prompt, and friendly, and the M was still available. I made an appt to see the car. When I got to the dealer the person I was supposed to see was not available and I waited about 20 minutes to be helped... and this was with an appt. I told the sales person the cars I came to see and again a wait of about 10 minutes before I was told the M was sold and the G was out for an extended test drive. I feel that I was led to believe the M was available in order to get me to come to the dealership. the commute from my home was 45 minutes so based on this treatment and experience I will not do business with this dealership.

craig523

23 de mar. de 2014

We came to Bertera from Westfield after looking at website and from a previous sales experience from a friend. Dave was a great sales representative. Up front, great sense of humor, informative, not pushy, and very helpful in making my decision. I will highly recommend him to my friends. Also Jay Freeman was very helpful and another great sense of humor. To me car buying is a very expensive and stressful decision process so being able to laugh about a few friendly stories really helped. My only downside to this visit was the length of time. We arrived about 10:30 am test drove 2 cars of which I purchased 1 but we never left until 4:15 pm. It was a VERY long day. I would highly recommend Bertera Chevy to my friends due to this visit and purchase.

AmyA

16 de mar. de 2014

Finally picked up our vehicle and must say although overall happy, Im slightly disapointed. We were told by going through them for financing they would do "extra" stuff in terms of preparing the vehicle..well I dont know what the "extra" was. What I do know though it is said it had keyless entry which we were thrilled about and come day of pickup and not only is there NO KEY FOB there is only ONE KEY!!! And we were pretty much told oh well..we can have one made and buy a key FOB....That would have been a good "extra" to throw in! Also there was an issue with the tire sensor light being on...Off at pick up on about half way home. Called no response. its been a few days. Salesmen are quick to call you to purchase a car but not t assist in any issues I guess. I get that they need to make a living but I beleive in wanting to build a good reputation. Maybe Ill here back, maybe I wont...We shall see. Most upset about now having to try and find an okay price on key FOBs and spare keys. Ugg

amaraujo521

15 de mar. de 2014

Finally picked up our vehicle and must say Im slightly disapointed. We were told by going through them for financing they would do "extra" stuff in terms of preparing the vehicle..well I dont know what the "extra" was. What I do know though it is said it had keyless entry which we were thrilled about and come day of pickup and not only is there NO KEY FOB there is only ONE KEY!!! And we were pretty much told oh well..we can have one made and buy a key FOB....That would have been a good "extra" to throw in! Also there was an issue with the tire sensor light being on...Off at pick up on about half way home. Called no response. its been a few days. Salesmen are quick to call you to purchase a car but not t assist in any issues I guess. I get that they need to make a living but I beleive in wanting to build a good reputation. Maybe Ill here back, maybe I wont...We shall see. Most upset about now having to try and find an okay price on key FOBs and spare keys. Ugg

alleylee

11 de mar. de 2014

My husband and I came here after doing a lot of research online. Our salesman was Marc Williams and he was very friendly and helpful right from the start....I REALLY APPRECIATE THE KEY FOBS ;-) Our car had a couple of issues and the service department was great at taking care of them and we were very satisfied with the work done. Thank you guys for a painless, friendly car buying experience! We will be sure to do business again! Allison

babyamber1

7 de mar. de 2014

Donald Vogel and Ron were both very pleasant and helpful for all my needs and concerns... I appreciate the time spent and all the questions answered.

GFK50

23 de feb. de 2014

I drove in found the car we liked and Dave helped us very nicely to perches it.He made the transactions go smoothly. And we thank him.

jlopatka

22 de feb. de 2014

I am very pleased with the overall service I received from Bertera Chevrolet. All of the employees were very friendly and helpful. I have to admit that I've always been very skeptical about going into a dealership to buy a car because I always felt I was at a disadvantage due to lack of knowledge and I never knew anyone that had a really exceptional car buying experience, which gave me a poor attitude towards it. Now I am happy to say that I had a great experience with it at Bertera Chevrolet. I went there knowing what I wanted and not thinking I could get but I was very wrong. The staff was so knowledgable and helpful and they exceded my expectations. I would definately recommend this dealership to friends.

joe

16 de feb. de 2014

Went there to look at a pathfinder told them i was an hr away told me the car was available and when i got there was told it was sold the day before and kept trying to push me towards a Nissan murano and left there and and went to Balise Toyota in west Springfield best choice i ever made same suv 30k less miles and 2500 cheaper

tjw01085

9 de feb. de 2014

We went to Bertera after shopping around at other dealers. We checked their online inventory and saw a couple of vehicles we were interested in. When we got to the dealership, we were met by a friendly receptionist and Dave Greenlaw. Dave took the time to go over our options and helped us decide what would work best with our budget and our family. He was friendly, understanding and realistic. He didn't try to sell us something that we wouldn't be able to afford or that would not meet our needs. His low pressure, customer first, sales approach made our car buying experience enjoyable. The next time we need a new vehicle we will go back and see Dave Greenlaw at Bertera.

jessika12081

3 de feb. de 2014

Brian was a pleasure to work with. Guided me through the process and ensured I was being well taken care of. He answered all my questions (he is a very knowledgeable person) I felt extremely comfortable with my purchase and Brian was by far the best sales associate I have ever worked with. He made me feel so comfortable with my purchase that next time I purchase a vehicle it will be with him and him only. Not only was Brian full of knowledge, he was just a genuinely happy person and you could tell he loved what he was doing- he took great pride in it. I will HIGHLY recommend Brian to my friends and family and he will be my go to person for ANY car needs for my family. He is a great asset to your sales team and I hope you guys appreciate him like my family does. I am hoping his manager reads this because I want him to know what a great person Brian is and that he is a prime example of what a top sales person should be. Thank you for your time and Brian - YOUR AMAZING keep up the great work!!!

JMB

3 de feb. de 2014

Just have to say Vinney was an AMAZING guy! he walked me thorugh the whole loan process and explained everything clearly. I had a question about aweek later and without hesitation he called me up to help me out (however the lender was able to answer my question before hand). He was a pleasure to work with alongside of Brian Boduch. these two make a great team. i left the dealership feeling extreamly confident in my purchase!!! two thumbs up!!!

Jessika

3 de feb. de 2014

Brian was a pleasure to work with. Guided me through the process and ensured I was being well taken care of. He answered all my questions (he is a very knowledgeable person) I felt extremely comfortable with my purchase and Brian was by far the best sales associate I have ever worked with. He made me feel so comfortable with my purchase that next time I purchase a vehicle it will be with him and him only. Not only was Brian full of knowledge, he was just a genuinely happy person and you could tell he loved what he was doing- he took great pride in it. I will HIGHLY recommend Brian to my friends and family and he will be my go to person for ANY car needs for my family. He is a great asset to your sales team and I hope you guys appreciate him like my family does. I am hoping his manager reads this because I want him to know what a great person Brian is and that he is a prime example of what a top sales person should be. Thank you for your time and Brian - YOUR AMAZING keep up the great work!!!

atibbetts

23 de ene. de 2014

My husband and I recently went to Bertera to buy a used car for our family. We had been to 2 other dealerships before making the trip to Palmer, as we live in Western Massachusetts. I would absolutely buy another car here and will recommend it to my family and friends. We were greeted politely and professionally within minutes of walking through the door. We told Carl what we were looking for and, literally 10 minutes later, we were standing in front of 2 cars exactly like we wanted -right down to the color! With hassle-free, quick and courteous service, we paid a fair price and drove our lovely "new-to-us" civic home that day. There was no pressure - just excellent service. My husband and I are arguing about who gets to drive the kids to school!

EveL

23 de ene. de 2014

This was the worse experience I ever had buying a car and I have bought plenty. I was quoted a price and year and when paperwork was done it was an older model then was presented. This was after being there several hours and just down right tired. I point out the discrepancies the next morning and pull out of that deal and crazy me I should have ran away then, but no I let them talk me into trying to make things right. They find me another car I'm ok with, until I go to pick it up and it had tinted windows on it and it was removed without my permission or knowledge. I wanted the tint it was a selling point. Then the air low light was on, they said one tire was low they filled, 3,000 miles later the light is on again we bring it in they say there is a nail in the same tire (obviously there previous since we picked up the car with low air in that tire) but we have to pay to have it fixed. Then we were told about their wonderful tires for life as long as you have oil changes and tire rotated there I asked up front that would be I was told about 30 something dollars, go for the 1st oil change and $70 later, the oil change, tire rotation where priced seperetly and you have to pay their hourly rate to have work done. Who the hell would continue to do that when you can go have oil change and tires rotated and fluids topped of for $35 somewhere else, SOO in the long run you pay for your tires. No have had the vehicle 2 months and it needs breaks already, so someone tell me that they didn't need them when we bought the car. THIS PLACE SUCKS!!!! Never again Best customer service ever Sarat Ford in Agawam I should never went anywhere else they truely take care of you, and have your back even after you drive off the lot! I will NEVER buy another car from here and NEVER recommend to others.

blackie52

15 de ene. de 2014

Wonderful Salesperson to work with, Always thinks of your needs 1st, Goes out of His way to make you feel comfortable, No pressure type of Man, I Felt confident in buying from Him, If you are thinking about buying a car, I HIGHLY recommend Dave, take it from Someone who has bought many cars over the years, This Man is Highly Recommended by me!!!!!!!!! Would buy from him again!!!

LisaB

14 de ene. de 2014

We chose Bertera Chevrolet because it had a Jeep that we were looking for at a good price, with low mileage. It is our 3rd Jeep and our 1st time buying used. It is our 1st time at Bertera and everyone was very polite. Its our hope that it will last for 200,000 miles like our other Jeeps

aimeeli

13 de ene. de 2014

We chose Bertera Chevrolet because it had a Jeep that we were looking for at a good price, with low mileage. It is our 3rd Jeep and our 1st time buying used. It is our 1st time at Bertera and everyone was very polite. Its our hope that it will last for 200,000 miles like our other Jeeps:)

nunnoty

12 de ene. de 2014

I have bought my car at this dealer in Palmer and about that process I don't have nothing to say...But about the service, that's totally a different story!I had a problem with the drivers door, so I took the car to the dealer so that they could se the problem. So, 30 minutes later with the car at the service, I was told that the door actuator was broken and to fix the problem they would need to order a new one from Infiniti because they didn't had one in the moment ... So they told me the price to see what I wanted to do yada yada... For that part (the actuator) 700.00 plus 2 hour labor 120 an hour, they would give me my car fixed. I didn't like it the way all those numbers came up, but still I decided to go through and payed for a 45 minute service 120 dollars and had them order the part needed ...After two days off no one calling me from Bertera about the part, I decided to put my hands at work and try to fix the problem myself (WE NEVER NO...). And what a big surprise I fixed the door in less then 30 minutes with something really simple with the door handle.(HOW I FIXED NOT REALLY IMPORTANT FOR THIS ISSUE) . I didn't had to buy anything, since nothing was broken with the door and I only toke 30 minutes because I was not familiar with this line of WORK...I did the total off 3 services in my car (oil changes etc. ) small stuff at Berteras since a purchase the car there, and I start having my doubts now about the synthetic oil that I ask for, the cabine filters changed or not? I mean a lot of stuff ...That's all I gotta say for now.

car

27 de dic. de 2013

bought a used car, had to speak to the manager several times about issuespromises were made and not delivered,said they could find the car I wanted in less than a week, promised times came and went, tires not what they should have been nor the wipers. dealer had full payment but kept me waiting for days for carWas told my salesman was with a customer when I called, come to find out he was off that dayall these little things kept adding up to a very bad experience and every time I made the long trip I would have to sit and wait and wait and wait

biggeo55

7 de dic. de 2013

dealer was very good and selected the truck in my means also jim and the rest of the staff was kind and very helpful i would recomened them to some looking for a car

Annoyed

6 de dic. de 2013

After locating the Ford Focus we were interested in we checked to see whether it was still available and were told it was, also confirmed by Eve this morning. We arrived early for out appointment and were told Eve was out but another salesman, Jeffrey, was available to take care of us. He took our information then disappeared for quite a while. When he returned he informed us that the car had been sold at auction two days ago, he claimed they had so many vehicles on the lot that they couldn't keep track of them all; he then offered to find a comparable vehicle. We should have left at that point. We took the Hyundai Elantro for a test drive and found it to be an inferior vehicle. We believe they Bertera used deceptive practices to get us to their lot, hoping to get us to purchase a car, instead they ensured our decision not to do business with them.

dewbs9

23 de nov. de 2013

I have a 2002 Impala that I had brought to Bertera Chevy a month ago for the first time to try and diagnose a recurring issue with my lights that wasn't happening at that time. Unfortunately, they were not able to get the problem to duplicate although they made a valiant effort and they did not charge me for the effort, which I was pleasantly surprised by and grateful that they didn't charge me. I remembered that kindness today when I had developed a problem with my car last night that still was happening this morning where it didn't seem to want to move very fast even though the engine was revving just fine and I was afraid I might have a transmission issue. I called and spoke to Jeoff Hoyt, who was very friendly and told me that if I could drive the vehicle there now, then they could take a look at it immediately for me. I limped it there, left the car to be diagnosed and asked Jeoff to call me when they found something out. Within 15 min. of arriving home from dropping it off, I got a call from Jeoff telling me that my car needed to have the catalytic converter replaced on it. He offered me two options, the second of which was an after-market part from Napa that if he could get it there, he could have the vehicle repaired before they closed. I gave him the go ahead and an hour later, I received a call saying it was all fixed and had been tested and was ready to be picked up. We discussed the price, and I found the total of the bill to be very acceptable. Twenty minutes later, I arrived to the dealership, and I must pause to say that as I walked in, all of the employees I encountered were very friendly and said hello to me, which I thought was very nice. The manager from the sales floor, who I am sorry to say I didn't catch his name, came in to help Jeoff process my checks and was very helpful and nice to me. I thanked them all and I do wish them a very Happy Thanksgiving at Bertera Chevrolet! I cannot remember the last time I was able to call a dealership, get my car in on the spot, have it diagnosed and repaired in such a short time for such a reasonable price. You made my and my husband's lives much easier as he does most of our repairs and with Thanksgiving around the corner, we were depending on this vehicle to be available to us to travel with, and thanks to the wonderful care that Jeoff Hoyt and the Service department showed me and my vehicle, our plans will not have to be changed. Thank you again, Heather Morrissette :)

Heather

23 de nov. de 2013

I have a 2002 Impala that I had brought to Bertera Chevy a month ago for the first time to try and diagnose a recurring issue with my lights that wasn't happening at that time. Unfortunately, they were not able to get the problem to duplicate although they made a valiant effort and they did not charge me for the effort, which I was pleasantly surprised by and grateful that they didn't charge me. I remembered that kindness today when I had developed a problem with my car last night that still was happening this morning where it didn't seem to want to move very fast even though the engine was revving just fine and I was afraid I might have a transmission issue. I called and spoke to Jeoff Hoyt, who was very friendly and told me that if I could drive the vehicle there now, then they could take a look at it immediately for me. I limped it there, left the car to be diagnosed and asked Jeoff to call me when they found something out. Within 15 min. of arriving home from dropping it off, I got a call from Jeoff telling me that my car needed to have the catalytic converter replaced on it. He offered me two options, the second of which was an after-market part from Napa that if he could get it there, he could have the vehicle repaired before they closed. I gave him the go ahead and an hour later, I received a call saying it was all fixed and had been tested and was ready to be picked up. We discussed the price, and I found the total of the bill to be very acceptable. Twenty minutes later, I arrived to the dealership, and I must pause to say that as I walked in, all of the employees I encountered were very friendly and said hello to me, which I thought was very nice. The manager from the sales floor, who I am sorry to say I didn't catch his name, came in to help Jeoff process my checks and was very helpful and nice to me. I thanked them all and I do wish them a very Happy Thanksgiving at Bertera Chevrolet! I cannot remember the last time I was able to call a dealership, get my car in on the spot, have it diagnosed and repaired in such a short time for such a reasonable price. You made my and my husband's lives much easier as he does most of our repairs and with Thanksgiving around the corner, we were depending on this vehicle to be available to us to travel with, and thanks to the wonderful care that Jeoff Hoyt and the Service department showed me and my vehicle, our plans will not have to be changed. Thank you again, Heather Morrissette :)

EZ-NY

15 de nov. de 2013

I come all the way from Long Island NY after speaking with Jay and not regret it at all. Honest, accurate and pleasant dealership. Jay and the crew are far from your car salesman image. They care that you'll be satisfy, making sure that this is what you want and need. I am for sure coming back. Jay was making sure we are satisfy and getting what we want and like. The place is inviting and you feel like at home, very warm and friendly. If you looking for a new or used car I highly recomand Bertera Chevrolet.

lauratassinari3192

7 de nov. de 2013

This was our first time in a dealership and buying a car. We had Paul Figueiredo as our sales person. He was very friendly and he explained everything in great detail. Any questions we had he could answer them right away. I would absolutely recommend this dealership to all of my friends looking to buy a new car. Overall this was a great experience for us thanks to Paul. Paul is awesome.

Adan70

29 de oct. de 2013

This is my 2nd car I bought from Bertera Chevrolet Palmer Mass. Great cars never had any problems with the cars from bertera price are better than my home state Ct. My sales guy Paul is great took care the issues my car needed repaired. I recommend anyone who is going to Bertera Chevrolet ask for Paul Figueiredo I guaranteed you won't be disappointed. Another thing I did noticed buying this time they did not try to push the extended warranty they offer it if you want it.

compton147

23 de oct. de 2013

My wife and I encountered many obstacles while purchasing our vehicle, but with the patience, knowledge and determination of our salesman Bob Canning, our experience turned out to be positive and successful. We thank Bob for his hard work.

Catlover2284

22 de oct. de 2013

Great Experience!!! Highly recommend!! Dave made a painful task pretty painless. It was the first and only dealership we went to in person. Though we did a lot of online research prior to going. It was something I was dreading and it was pretty easy.

Keenpoint

21 de oct. de 2013

My experience at Bertera was exceptional due to the commitment of the sales agent that took my request to find alow mileage used vehicle. Bob Canning did an excellent job of keeping me informed of the steps taken in finding a vehicle for me and what was expected of me. He was professional, polite and listened to my needs for a vehicle. I appreciate his hard work. I have used the service department with a couple of my other vehicles and they have always been honest and quick. I shall keep my business with Bertera.

lilyb06

26 de sep. de 2013

I would like to add my experience in last 7 months, every month spending dollars, struts issue, check engine on and don't know what more in future :-(Spent almost $3000 in last 7 months for repair, I can't believe I can get such a bad quality from a certified dealer.I had been sold a garbage, that's all I can say.Please be careful while buying used car from Bertera Chevrolet.

angry customer

24 de sep. de 2013

I bought a used vehicle two months ago and it is right now dead on the side of the road. The day I picked up the vehicle the check engine light came on less than a mile out of the parking lot. It took them forever to fix it. Two weeks later the check engine light came back on and the car is now dead. It died at 9:30 in the morning and there was nothing we could do because these people don't even open until 10. Not even the service department was open! The day I purchased the vehicle I was at the dealership for 4 hours. I originally went there to see a specific vehicle that a salesman told me had a third row of seats which is what I wanted well I got there and there was no third row! We drove 45 minutes out there for nothing. So I ended up with a vehicle that I love but unfortunately i've had nothing but problems so far! I will never ever go to this dealership again and I hope nobody else does either!

carbuyer332

17 de sep. de 2013

I gave this dealer a poor rating because it completely 100% deserves it. I was searching and searching for the lowest possible price I could find on a cruze. Bertera seemed to stick out with their reasonable prices. Bertera is about 45 mins to an hour away from my house. With that being said I took the chance anyways. I'm a first time buyer with not a lot of credit. I brought my boyfriend who has decent credit to help me. We get there around 12 or so and we walked in and I couldn't believe how nice it was in there. The people were nice and I felt like things were really going to work out for us. Steve, ended up being our sales guy at first. We took the cruze for a test drive, and came back and he quoted us a very low price. After sitting around for a while, Steve comes back and says we definitely got the approval and we will be eligible to take the vehicle home that same day. My boyfriend and I were so so excited. It was our first new car. About 4:40 comes around (they close at 5) we still were just sitting around. Steve comes back and says, bad news we can't get a hold of some banks so you'll have to wait until Monday. I was so upset at that point so Steve brought his manager over to speak with us. He basically said we definitely could get the car he just is looking for the best payments. So I said okay, and we departed. Monday comes along and Bertera never calls me. Not even once. Come to find out Steve isn't even working that day. So I'm calling and calling to try to figure out what was going on. Finally I went down there and said I wanted my money back. The sales manager says whoa whoa you did get approved. He asked me to hear him out and I did. My payments were raised about 100 dollars more a month with a ridiculous interest rate. He then tried to convince me to get a Saturn Ion. Which the payments were still going to be ridiculously high. So I said I would just pay the high interest rate on the car I really did want. So David comes into the picture. He explains to me that I need to get all these documents and come up with 2,000 in a very short amount of time. I said fine, I'll do it. I come back with everything I needed. Steve is back and brings everything to his manager again. So we are sitting waiting around and Steve comes back and says, oh well there's people ahead of you that came in today so you're at the end of the list. Now it's a matter of it being your turn. I respect that there are other people there, but I've driven there three times, went through a bunch of stuff just to be at the end of the list?? No. I can't keep missing work to go back and forth from that place and there was absolutely no compromising! Steve then says my manager says you'll definitely get the car and I will personally deliver it on Monday. Okay. Monday comes around and there once again was another problem. I called them and said I was done. They wasted my time and gas to get there. When I called and asked for my money back David was extremely rude to me on the phone. He also admitted to doing things he shouldn't be doing. It was overall a bad experience and I wouldn't recommend them to anybody especially young people.

Phil Perry

15 de sep. de 2013

would like to thank David Greenlaw again for the relaxed freindly atmosphere through the whole process of purchasing my Pontiac vibe through Bertera Chevy. David Has a great sense of humor and spoke with us more as a friend than a pushy saleman. we appreciated that so much. The staff is professional and friendly from the salesman through the finacial dept to the mechanics. David was on top of all aspects with any questions or concerns that I had about the car i was interested in and the service staff went above and beyond to find a problem in the car that I was trying to purchase that didnt have a problem in the first place. long story short the thumping sound i heard was a box sliding around in the cargo area of my pontiac vibe. it was removed before the service team addressed my concerns and an indepth investigation was underway....all in all we had a good laugh when the true reason for the "thumping" was discovered. I do have to say i was very impressed with the patients and determination from the service staff to make sure my vehicle was in tip top condition. thanks guys! I appreciate everyones hard work. and will be enjoying my Pontiac vibe for years to come. Phillip Perry VT

Bertera Fan

8 de sep. de 2013

It was the best experience I had verses a lot of other dealers I visited during my car shopping. They were very welcoming,helpful, and thorough threw out the whole process. Even though they were an hour away from my home, it was well worth the trip and plan on recommending them to all my friends. I will be back for my next vehicle.

KM_58

3 de sep. de 2013

I saw a car I liked on autotrader.com (a non-Chevy) and sent in a request for more information. I was called within a half hour and informed that the car in question had been sold, but if I worked with the team, they would find me a comperable vehicle (and take off $500 from the autotrader listed price). Since I had been looking for the perfect used car for a while - I decided to come in and discuss my options. I was given to Brian Hall to discuss my wish list. He took down all my specs in detail and I put down $1,000 to start him on his search. I am one day in and am waiting to see what he comes up with and if this was a good decision. I will submit another review once I complete the process.

AustinBJohns

31 de ago. de 2013

This was my first experience at Bertera, and I was very happy with the friendliness and attentiveness of all of the staff members. I also found their prices to be very fair. After a less than stellar time at another dealership in Connecitcut, I was very excited to have a pleasant experience with Marc Williams at Bertera. We bought two cars from him, and I certainly plan to return in the future for my next purchase.- Austin, Connecticut

my98z28

31 de ago. de 2013

Marc was a pleasure to work with. The Saturn Sky I bought for may wife is outstanding, she loves it! I would also like to thank Brian Hall for delivering the car to my door so I could surprise my wife for her birthday. Great job!

Austin

31 de ago. de 2013

This was my first experience at Bertera, and I was very happy with the friendliness and attentiveness of all of the staff members. I also found their prices to be very fair. After a less than stellar time at another dealership in Connecitcut, I was very excited to have a pleasant experience with Marc Williams at Bertera. We bought two cars from him, and I certainly plan to return in the future for my next purchase. - Austin, Connecticut

Dennis J

31 de ago. de 2013

I worked with Marc Williams he was very easy and great to work with. Listened to all my needs in my new vehicle and made the process very pleasurable. I would recommend Marc and Bertera Chevrolet to all friends and fmaily looking to purchase a vehicle.

Dave B.

31 de ago. de 2013

I went to Bertera Chevrolet looking for a new car.I was greeted by someone I assume was from management and he introduced me to Tony Blais,a new salesman at the dealership.He was very helpful,and I wanted to bring the car home that day,and he helped to make it happen.It was very busy that day and although it took a while to get things going (paperwork,etc.)Tony did what he could to make things go smoothly.Also,he really made me feel good about the car I had just purchased;he really sounded like he was happy for me.He has also called several times to see how things are going.It has been a long time since I bought a car from Bertera's,and I am glad I came back.

ar85

30 de ago. de 2013

David was upfront and honest and worked hard to get the best deal possible for my new vehicle. I would recomend David to anyone i know looking for a new or used vehicle and I will definetly return because of the exception customer service David presented.

Smendozzi

29 de ago. de 2013

I walked into a Bertera Chevy randomly wanting to look at Chevy Cruze. I met with Tony Blais. He was very helpful, welcoming and friendly. He seemed to really wanted to get me into the car I wanted. Was NOT pushy at all. Tony took a list of what I need to get into a car that day and made it work. Money wise they really worked to get me the price wanted and it was very comforting. The other salesmen were friendly as well. They really made it seem like they were all excited that I was getting a car too. I had bought a car another Bertera dealership about 2 years and they were ok but nothing special. But Tony and the people at Betrera Chevy were great, and are top notch.

Larry

21 de ago. de 2013

Salesman had 0 knowledge of 2500 p.u. he was not at work for delivery ok vehicle. Service department never greased vehicle at first oil change. Brought this to their attention. They claimed they greased it after a second trip there. Checked it again and they missed 3 fittings. Went 5 times for warped brake rotors and still not fixed. They can't find rattle in front end and did not rite up the last two trips for that. Vehicle heavily rusted undercarriage. Did not fix. Dealing with gm now. They also lie.

AJ

6 de ago. de 2013

I had a great experience buying my car from this dealership. Everything was clear, fast, and reasonable. I had no issues negotiating what i wanted, I believe i received a great deal, and the staff was always more than happy to oblige.

AJ4367

5 de ago. de 2013

I had a great experience buying my car from this dealership. Everything was clear, fast, and reasonable. I had no issues negotiating what i wanted, I believe i received a great deal, and the staff was always more than happy to oblige.

mindriot180

18 de jul. de 2013

We went to Bertera looking for a used Saab, and after finding out the one we wanted was sold, we test drove another Saab. That particular car was not the right fit for us, so Paul suggested looking at something new. We found out that a lease vehicle would fit our budget about the same as a used car. Well, we left with a brand new Camaro, and It's been a lot of fun. Everyone at the dealership was honest, and fair, which made the whole process of buying a new car enjoyable. My wife and I would certainly recommend this dealership to friends, and family.

Meredith

16 de jul. de 2013

I am 45 years young and have purchased several cars in that time. I have mostly been treated with courtesy and respect. Every person at this dealership was arrogant and at times seemingly disinterested in making a sale. I found a car that I loved and they took a deposit....only to be told that they had taken a deposit before mine on the same car and only took mine in case the first sale went through....are you kidding me???? I just bought a similar car at Village Saab in Acton, MA....about the same distance from me....maybe the best experience I have ever had. Don't go to Bertera....They keep you there forever and then try to sell you something you don't want... A joke!

99_XC600

14 de jul. de 2013

If you look on Bertera's website, it would indicate that they have over 400 used cars on their lot. However if you actually drive to the site and take a look you will see that their pre-owned inventory is less than 75 cars. Before committing to any car at Bertera, please check the free Carfax record that's posted. More than likely the car has been sold. They have cars still listed tat have been sold over 4 months ago. Just the first reason to be suspect of their practices, This in not a new item. It's been going on for the last 18 months,

rpicnia64

10 de jul. de 2013

We stopped by Betera Chevrolet because we were looking for a vehicle with a little room in the rear seat for our daughter, David show us a Toyota tundra that had what we were looking for and worked with us to fit the payment into the budget, payment terms were longer than I wanted but over all it is a nice vehicle and put us into something we needed.

kathryn27

10 de jul. de 2013

I didn't feel pushed. The sales rep was patient with my questions and if he didn't know the answer, he researched for me.

Ron, Deb and Ashlee

10 de jul. de 2013

David Greenlaw was very helpful in getting us into a vehicle we needed, I would definitely refer him to another. Honesty is the best policy and that what he gave us.

GinaNIxon

8 de jul. de 2013

From the moment Jeremy introduced himself, he was friendly and helpful. I told him what I was looking for and he showed me several cars that fit my requirements. Once I had chosen the car I wanted he did everything possible to make sure my experience was a good one. He answered any question I had and if he didn't know the answer he found someone who did. After driving the car for a couple of weeks I noticed something amiss with my brakes. I called Jeremy and right away he got me into the service department so they could take a look. He also answered my questions regarding my radio and got me the owner's manual I had requested. I think he is a great salesman.

gina

8 de jul. de 2013

From the moment Jeremy introduced himself, he was friendly and helpful. I told him what I was looking for and he showed me several cars that fit my requirements. Once I had chosen the car I wanted he did everything possible to make sure my experience was a good one. He answered any question I had and if he didn't know the answer he found someone who did. After driving the car for a couple of weeks I noticed something amiss with my brakes. I called Jeremy and right away he got me into the service department so they could take a look. He also answered my questions regarding my radio and got me the owner's manual I had requested. I think he is a great salesman.

Zdion1121

16 de jun. de 2013

Dave was great and knew exactly what I wanted. He was very polite and helped me with any question or concern. I was very pleased with the experience.

JNasman

16 de jun. de 2013

I decided to go visit this dealership today after being told they had someone interested in my trade in. I had used auto trader and shared my information with this dealer. They called me and assured me that they had someone who was interested in my car who they would try to get to come in when I was there and that because of that they expected they could probably offer me more than autotrader said for my car. I went 90 minutes today only to hear a different story about trading them my honda. Now they said they had a dealer who they sold all their Honda's with more than 100,000 miles to and that my asking trade price (2% more than autotrader) was very steep and probably not workable. I tried to get them to agree that a reasonable starting point for negotiations was their Sticker price minus the autotrader trade in price. YOU WOULD THINK THEY WOULD OFFER YOU THE CAR FOR THEIR STICKER PRICE minus the trade in. Instead I was told how I should compare 'apples to apples' and that I should take 'the average price for a 2012 impala' and subtract 'the average trade in price'. This was after I drove 90 minutes because they said they had people who were specifically interested in my car. This is only one of the lies I caught them in today. Avoid yourself the frustration. Find a (reasonably) honest dealer somewhere else. These people will do anything to get you in the door!

nasmaj

15 de jun. de 2013

This is by far the worst experience I have had a car dealership. I drove 90 minutes to the location because I was interested in a Chevorlet Impala and they had reached out to me to tell me they could probably offer me more for my vehicle because they had a potential buyer for my trade in. I found out while I was there that this is not how they do this, but instead sell all of their honda's to another dealer. When I looked at their sticker price for the vehicle I wanted and quoted them the price auto trader had given me for my trade in, the manager called me unreasonable when I was looking to pay slightly below the difference of the two. He insisted he was offering me a great deal because he was selling me his vehicle for thousands less than his competitors. While this is kind of true I was also informed that because of the 'great rate' the tires on the vehicle would be barely inspectable unless I wanted to give him $400 more. What's probably the most bothersome is that while the imperfection in my bumper was the reason he insisted my trade in vehicle was worth $800 (more than 10%) less I was told that the dent in the bumper of the vehicle I was considering buying was par for the course. In short, horrible customer service. Avoid at all cost!

Lisa1078

14 de jun. de 2013

Jeremy was a great salesman to work with while buying a new car. He was very upfront with all costs and nothing was left hidden or unsaid just to get us to the dealership. He definitely gave us a great price and worked to make sure all of our needs were met for the car. He also helped get us as much for our trade in as possible. Definitely worth the trip to MA for a great car buying experience.

Aaam0125

12 de jun. de 2013

Marc was an awesome sales person! I would go back there just to buy another car from him. Over all experience was good. Nice friendly service

Lola2772

28 de may. de 2013

I came into the dealership looking to trade in my vehicle for something newer. Paul was very patient with me and my wrecking crew, as I had my two young boys in tow. Our first visit, we checked out a few cars, test drove a couple, nothing jumped out at me. In the weeks that followed, Paul kept in touch to let me know what was coming in and to try to narrow down what I was looking for, which I wasn't even sure of. After monitoring the online inventory, I went back to the dealership to test drive a Malibu. I decided on a used 2012 LT, which I financed through the dealership and picked up last Friday. Overall, I am very happy with the experience, with one exception - I specifically wanted a vehicle with Bluetooth, and was told this vehicle did have it. However, it does not. While I am disappointed it lacks that option, again, overall it was a good experience and I would likely purchase another car from Paul & Bertera.

dlich

23 de may. de 2013

The overall experience dealing with the sales team and finance department was a great. They were very helpful and knowledgeable about the vehicle and my finances, and really worked with to get me the best interest rate possible.

jdeske

18 de may. de 2013

This is our 3rd car purchase with Brian.. He is fantastic and always goes out of his way to get us what we are looking for!!!

jswerzenski

14 de may. de 2013

This was by the far the best car buying experience i have ever had. Paul Figueiredo was honest and got us the exact car and price we wanted.Vinny Moretti went over all the numbers and we very helpful. I could not ask for a better experience. I would rate it 10 out of 10.if your looking for a new or used car this is the place to come and ask for Paul Figueiredo because he is the best around!

Fikit206

10 de may. de 2013

Jeremy was very helpful and patient with us on finding a vehicle to fit our needs. He worked many hours getting our financing straight and was extremely pleasant to deal with. He got us the exact vehicle we needed to fit our large family a 7 passenger dodge Durango. We had some minor issues with the truck which required us to return to the service department 5 times within the first week but they were extremely helpful considering the problems we had with the Durango and its been running flawlessly since! Thanks to all of you at bertera!

vwoodburn

10 de may. de 2013

Bryant Biccum was very helpful in my search for a new vehicle. He listened to what I was looking for in a vehicle, and what I did not want. Jay Freeman assisted Bryant in his seach for my new vehicle. They ended up coming across a vehicle that was recently brought in that was used, it was in my price range and had a lot of what I was looking for. Both gentleman were very personalble and friendly. Exellent lines of communication. I would refer others to the dealership as well as get another car from them in the future.

mbenn123

7 de may. de 2013

To begin my wife and my experience at Bertera Chevrolet, we were met at the door promptly by the greeter with a warm friendly smile. He immediately grabbed up a salesperson to help us he introduced the salesperson as Jeremy then introduced us to Jeremy using the names we gave him (very clearly). Jeremy, then stared at my wife for a good 4 seconds says what was your name she responded with her name then she looked at me and mouthed that was weird. We followed him to Brian Halls desk where we were met by Bob Canning after about 5 minutes. Bob explained Jeremy would be making the sale today and He Would Oversee it. Remember that. Jeremy, then left us at the desk after being asked if we wanted a drink for over 20 min. He finally comes back asks us a few questions and said he will be right back with the car. He diapered for another 10 to 15 min looking for the keys . You would think if you had someone coming to look at a certain car you would have the paperwork and keys located ( we had talked with someone the day before about coming in to look at the car) . He finally got everything in order and we look at the car now mind you it said nowhere in the description that the entire length of the car had been keyed or that the door was dented or that the fender flair was secured with a round head wood screw. Now if you were showing a car, would you have the the same model cars paperwork handy in case they were not interested in first car shown. Nope not them this guy. Jeremy got lost looking for that information until we decided to leave. He sees us leaving and brings out another man, who I assume to be a manger of some sort (he didn't introduce himself). This new guy decides to take the why won't you buy this car from me approach.He couldn't accept the fact that We didn't want a car that had been in an accident. Anyways, he was aggressive in his approach I didn't like him. And to top it all off remember when I said remember this ....yea.....by the way wheres Bob?

JessLH

4 de may. de 2013

I am blown away that this place has any excellent reviews. My family had a TERRIBLE experience here and will NEVER go back! We walked in for a quick purchase and ended up waiting over 6 hours to complete the transaction, with very poor communication throughout. Part of the terms of our deal with them was to get a discount on our GAP insurance (so we were practically getting it for free). No one ever reviewed the Truth - in- lending disclosure with my husband, like they are legally required to do. So when I finally reviewed all the paperwork, they charged us for the GAP insurance, and to top it all off, threw in a $2400 extended service plan without disclosing anything to us! When we confronted them about not holding up their end of the deal, they argued "well...we threw in the service plan and charged you for GAP insurance because we were still able to get you financed under your desired monthly payment!" Really, Bertera? Just because we said we could afford $x per month, doesn't mean that we want to just throw expenses in the mix until we hit that amount! Thank goodness we were able to back out of this deal. They didnt let us back out easily, but at least we could! Those guys are manipulative, and they are CROOKS! Do not waste your time, because that is ALL they will do!

chadweinheimer

4 de may. de 2013

I would like to thank the sales manager Jay Freeman and Dave in the service department for taking care of an issue that I had with the used Dodge truck I purchased. They made sure that my buying experience didnt turn into a disaster. Thanks again.

pcmart

29 de abr. de 2013

Had some paint issues on a new Chevy Silverado I purchased through Brian Hall. Brian has been very courteous and helpful in resolving these issues.

hatemychevy

29 de abr. de 2013

I had the WORST experience here. They talked me into a car i did not even want and lied to me about numbers. But they do it fast so you don't realize that they're ROBBING you until you have a chance to breathe and look over the numbers yourself. I would not recommend this dealership to ANYONE!

lcstory54

22 de abr. de 2013

Paul's professionalism is surpassed by none. We have purchased several cars in the past and never have been given such in-depth instructions on the car's many functions. Excellent job. After purchase and before handing us over the keys to the car, he walked us through your entire facility introducing us to every key person at each station along the way. We have never seen this done before, a very nice personal touch. Our experience will be expressed to family and friends. Excellent job! The only negative thing we have to say, and it's not about Paul, it is the policy of Bertera to charge such a high docking fee (Spencer in Warren charges $22.00 to all). There are dealers in Worcester that charge zero.Rupert & Lorraine Story

soldier6490

20 de abr. de 2013

This is the second used vehicle I bought from Bertera. The sales staff is great, the managers keep things running smooth, and the ladies that handle the registration are great to deal with as well. Paul was my salesman- he was professional and easy going. I would definitely buy another car from him again.

talula12

17 de abr. de 2013

The salesperson was very knowledgable about the SUV, friendly and professional. He did not use to much pressure just to get the sale, which I really appreciated.

mmb

17 de abr. de 2013

They have no credibility. Poor customer service. Not reliable

JADE59

15 de abr. de 2013

Mister Hall has a vast amount of experiences in car sales and the auto industry as a whole, not to leave out where to find the best banking institutions for financing ones purchasing of a auto or truck.. Overall a great experiences. I will be back to do business with Mister Hall again.

Sox74fan

13 de abr. de 2013

Fantastic service, great atmosphere. Found out what we needed and put us in that vehicle. Even helped us get it into our price range, thanks Carl!

gina30

9 de abr. de 2013

i was recommended to this dealership from a coworker and was surprised at how great my experience was. I usually felt very pushed around by car salesmen in previous attempts but i never felt that with Dave. I was planning on trading in my truck which i loved greatly for a more gas dependable vehicle. i have two children aged two and 9 months so money is very tight. Dave understood that and ended up bringing up a car which i had thought of was a decent car even without telling him. He was a great person to talk to and was never trying to rush me. i actually spent 6 hours working with him on a car for me and my family and he never got irritated with me even though i am a very picky person. I would definitely recommend going to bertera in palmer and asking for Dave Greenlaw the next time anyone wants to buy a new car.Gina Scagliarinimonson ma

Mhill009

9 de abr. de 2013

Brian Hall is by far the most helpful, professional, and nice customer service oriented individual that I have ever encountered. This deserves something for continued great work! He is always friendly and is ready to answer any questions, and most importantly, is always willing to go above and beyond for the customer. He was able to get me into a brand new car, something that I never though would happen. I would definitely recommend Brain Hall to anyone and everyone looking for an honest, nice professional car sales man that knows there stuff. Thank you again for making the purchase of my first car an extraordinary one!

Lily

6 de abr. de 2013

Horrible experience of buying car from Bartera Chevrolet. Day 1 of driving, came to know car is vibrating. As it was an used car, got only 30 days of warranty, went couple of times to service center to get that fixed, problem didn't get solved. Now another problem with car, struts issue which needs to be replaced which is not a cheap part to be replaced. Just 1 month over from the day I bought, another issue in the front part today, it was hard to drive, tied the front with rope from highway and reached home. This is my worst experience of life. I would never ever recommend to buy any used car from Bartera Chevrolet. I am feeling like I bought a garbage from there which needs to be trashed in few days.Really upset about it.

lilyb06

5 de abr. de 2013

Horrible experience of buying car from Bartera Chevrolet. Day 1 of driving, came to know car is vibrating. As it was an used car, got only 30 days of warranty, went couple of times to service center to get that fixed, problem didn't get solved. Now another problem with car, struts issue which needs to be replaced which is not a cheap part to be replaced. Just 1 month over from the day I bought, another issue in the front part today, it was hard to drive, tied the front with rope from highway and reached home. This is my worst experience of life. I would never ever recommend to buy any used car from Bartera Chevrolet. I am feeling like I bought a garbage from there which needs to be trashed in few days.

Betera

1 de abr. de 2013

David Greenlaw, our salesman, was awesome. He made valuable suggestions. He went out of his way to make our buying experiance at Bertera Chevrolet an exceptional one. So much so that we would recommend him to our family and friends. It's salesmen like Dave that keep people coming back again and again to buy their vehicles at Bertera Chevrolet.

kirikat

1 de abr. de 2013

At the end of January 2013, Bob Canning tried very hard to get me a newer car. But unfortunately my credit scoreand report had some problems, and no transactions transpired.Brian Hall is an excellent salesman and was the one who was able to get me my 2009 Chevy Cobalt LT which is a wonderfulcar in 11/2010.Jay Freeman did call to explain about the circumstances of Bertera's position with the banks and an error/black markon my credit report which was the reason Bertera was unable to help me.So I am satisfied with my '09 Cobalt and hopefully my credit report will improve in the future.Thank you!

kirikat

1 de abr. de 2013

At the end of January 2013, Bob Canning tried very hard to get me a newer car. But unfortunately my credit score and report had some problems, and no transactions transpired. Brian Hall is an excellent salesman and was the one who was able to get me my 2009 Chevy Cobalt LT which is a wonderful car in 11/2010. Jay Freeman did call to explain about the circumstances of Bertera's position with the banks and an error/black mark on my credit report which was the reason Bertera was unable to help me. So I am satisfied with my '09 Cobalt and hopefully my credit report will improve in the future. Thank you!

AWG

1 de abr. de 2013

David Greenlaw, our salesman, was awesome. He made valuable suggestions. He went out of his way to make our buying experiance at Bertera Chevrolet an exceptional one. So much so that we would recommend him to our family and friends. It's salesmen like Dave that keep people coming back again and again to buy their vehicles at Bertera Chevrolet

lnortonbai

28 de mar. de 2013

Dan Santos was very helpful in so many ways to help me find the right vehicle and best payments that were affordable to me. He was very knowledgeable, patient, friendly and understanding. He had a great sense of humor which i find to be very helpful when making such a huge investment such as a vehicle. I would recommend him to anyone. Thanks Dan!!!!!

kasie_williams

26 de mar. de 2013

My husband and I found Felix to be very friendly and very knowledgeable about the type of used car that we were looking for. He seemed to be very honest and was not pushy. He even stayed after hours on a Friday night to help us close the deal on our new car. He was great to work with!

tas03223

24 de mar. de 2013

Our sales man Danny was a great help and got us the deal we where looking for. Over all experience with the sales department was great. Was not at all pleased with the service department they where very slow.

apawlin7

23 de mar. de 2013

I came in looking for a used car. I ended up leaving with a brand new 2013 malibu. Carl helped us work through everything and was very patient. We also worked with Vinny to get us financed, he was also very helpful. Thank you Carl and Vinny!!!

Geddylee1717

18 de mar. de 2013

Marc was awesome. I went in planning on shopping around and Marc respected that. He provided helpful suggestions, valued my time and gave me great tips on how to go about my search. I have been back into the dealership a few times since then and everyone on the staff has been so nice. What a great place!

gailypoohpooh

17 de mar. de 2013

Just wanted to leave a note of thanks to Paul and Dominic. They were both very Professional helpful and courteous. they helped us get out of a buyers remorse deal from another dealer.. won't say who!! We got into a beautiful new car and have a great feeling of satisfaction and trust. due to their knowledge.If I had to recommend anyone to a dealership it would be to Bertera Chevrolet in Palmer. when we walked in the place was packed and the GM Bob asked us if we were all set and we said no, he set us up with Paul, and we couldn't have been happier. by taking us out of our car that we were upside down in, they put us in a lease to help us build our credit back up and get us out of the car we had.. wish we could have lowered the payment but at least we are done in 3.3 years instead of 5 in a car we didn't like..Great big thanks to Paul Dominic and Bob.

mdomo

16 de mar. de 2013

It was my first time purchasing a car, the service was excellent, our dealer was extremely nice and helpful. He mad sure we were all set with everything every time we came in and he was extremely friendly.

atboyd88

15 de mar. de 2013

Contacted the dealership regarding an AD I had seen online for the car. When I arrived I met with Felix and he was very helpful and even suggested to get financed through the dealership (they beat my credit union's interest rate which I never expected walking in the door). Felix was great throughout the whole process and although I did have to wait almost a week to pick up my car, the way I was treated was significantly better than most dealerships I've been to (although usually I stray from the bigger dealerships like Bertera). What really cemented my feeling of receving excellent service is seeing the next day I had not one but two missed calls from Bertera. I called back and Felix told me he was just checking to make sure everything was going well. I do not know if this is customary in larger dealerships, but being that I have purchased around ~10 cars in my lifetime and NEVER had this happen to me before, this stood out as exemplary customer service. While I had read many bad reviews of Bertera previous to coming here, and having numerous people say they would never come here again after their experience, I can not say that my own experience left me feeling the same way. If you've ever read reviews before you know that for every customer that has a good experience about 1/10, if that, even write a review letting you know how their experience was. And for every customer that had a bad experience they are certain to write a review or two expressing their frustration. I would recommend coming here and seeing Felix if you want a guy that knows his cars and has owned quite a few himself.

JArchambo

15 de mar. de 2013

I had an issue with an issue with the braking system on my truck after replacing the pads and rotors. I took my truck to Bertera Service Department with much confidence. It appeared to be simple fix and a replacement of a sensor. I took it home and drove it the next day only to find that the issue was still happening. It's as if my brakes were engaging while I was driving. I had to have it towed back to Bertera in which Jeoff cordially agreed to take an in depth look at what the root cause what. This time it logically appeared to be that the calipers had over extended the pistons and were engaging against the rotors, so we agreed to replace them. After they were replaced, again I took it home and all seemed well. The next morning I drove it less than a mile and the brakes locked up again. Again I had to tow it back there. This time I was in constant contact with Jeoff and Ron, which I'm sure frustrated the xxxx out of them lol. However, I never once got an attitude or a sign of dismay from either of them. After having my truck for another 2 days, they finally narrowed it down to the Master Cylinder and replaced it. They drove it for quite a while, making sure that they exceeded the average mileage that it took me to drive it prior to the issue occurring. Finally the problem was resolved. Ron had mentioned that he would do everything that he could to make sure that it was fixed and it wouldn't break my bank. Jeoff and Ron were "lifesavers". Being unemployed with kids and having to utilize my savings for a lot of the cost made me worry. However, they were more than fair on the prices they gave me and always gave service with a smile. All in all I would go back to them for any of my repair issues and I will more than likely go back there to purchase another vehicle from them in the future. Thanks again Ron and Jeoff, I am truly indebted to both of you and will send my friends your way.

MRose427

14 de mar. de 2013

After having bad car buying experiences in the past at other dealerships, I came into Bertera expecting to be disappointed. Luckily, I was not. It took some time and patience but we were able to trade in our old car and purchase the one we wanted at the payment we wanted and with a better rate than I expected. We worked with Dan Santos who was friendly and honest with us and didn't try to push us into something we didn't want. He's also been great about following up and taking our call when we had a concern. We also met with Vinny and Bob, who were very friendly as well and did their best to help expedite the paperwork process so we could get out of there as soon as possible. So far I am pleased with our new car and would go back to Bertera in the future.

MissyR970

14 de mar. de 2013

Although I think the hourly rate for the mechanic is steep, Jeoff kept me up to date on the status of my vehicle, which is very important to me. I did not have to call him. He was very friendly and helpful. I got my vehicle back the next day and it runs good as new.Thank You.

Mollie777

14 de mar. de 2013

Needed a second key made and they told me to come in. Jeoff Hoyt programed the key right away and very courteous and attentive to any question I had. Jeoff told me any service questions or problems give him a call. The entire service department is extremely efficient and and also give a very friendly atmosphere. Also, our salesman, Jeremy Herbik came right up to us, brought us to the service department, introduced us to the staff and again was very personable. Bertera has a great bunch of people working there. What a pleasure to do business with them.

pinkmist1392

13 de mar. de 2013

Over all experience was outstanding. Carl Binette was very understanding to my personel needs in the vehicle I was looking for and took great time to make sure I was completely satisfied. If he didnt know an answer to my question he made sure he found out. Returned all phone calls without hesitation and I would highly recommend Bertera Chevrolet and Carl Binette to anyone looking for a new or used vehicle. Thanks again to Carl and his great team at Bertera Chevrolet.

jsnicol99

12 de mar. de 2013

Bertera Chevrolet in Palmer was a fantastic place to find a car! They had a wider selection than any other place that I looked at. The sales staff was extremely friendly and helpful and were not pushing me into something that I did not want or need. Jeremy Herbik was the salesperson I worked with. He was absolutely amazing! He spent hours with me and my family over the whole process of buying my car. Even when I said I did not need to test drive one of the cars, he encouraged me strongly to test it out. He went on every test drive and gave me all the information needed to make a smart decision. I would recommend Bertera Chevrolet and Jeremy to anyone looking for a new or pre-owned car! It was a pleasant experience, and I would certainly go back there again when I need a car in the future.

aloisa60

12 de mar. de 2013

I am doing this review as a result of my experiences at Bertera over several years. These experiences include new car purchases, used car purchase, and ongoing use of the service/maintenance facilities. I wish to recognize the professionalism of Jeff Hoyt in particular. He bends over backwards to make sure that appointments are honored, the work is done as specified, and any estimates are really on the mark ( no oops factor). I feel that I have good relationship with Jeff and will continue to patronize Bertera for my automotive needs.Art Alois, Monson,MA.

sunnybrook333

11 de mar. de 2013

I was very pleased with the whole buying experience from the first time I went to the dealership until I drove my car home! Carl was great and very professional!!!

cmarty34

1 de mar. de 2013

Very friendly sales and service staff helped me get into a nice 2013 Chevy Cruze. Bryant Biccum was very pleasant to work with and Vinnie in finance answered several questions I had. Everyone at Bertera Chevy greeted me with a smile and a hand shake..Thank you!

Mollie777

28 de feb. de 2013

Jeremy was in one word excellent. He was personable and really worked with us on the price. We went on a weekend and it was very busy. Although we did have to wait a little bit they make it very comfortable there for you. The furniture is extremely comfortable and they have two huge televisions for you to watch so if it's a little busy and you have to wait DON'T LEAVE because they will make it worth your wait. I can't say anything bad about anyone there. Jeremy was the best salesman I think we have ever had. Vinny talked to us about the financing and he was also very personable. Even the General Manager came over to us a couple times to make sure everything was okay. Our credit was not the best but they worked with us. We went to a car dealership that was closer to our home before we went to Bertera and although the salesman was friendly they did not work with us. The salesman there said that the supposed deal he was giving us was the best and that we wouldn't get a better deal anywhere else. He told us that all car dealerships go through the same banks and have the same options. Well, he was wrong and shouldn't have told us that because Bertera does have better deals and more options. Thanks again Jeremy.

jim

27 de feb. de 2013

Do not go to this dealership!!! Made a appointment to see a car. Got there on time and asked for the sales rep that I have been talking on the phone with. The receptionist asked me to sit down and would let the guy know that I was there already. Waited..waited and after one hour I just walked out. I don't mind waiting but at least some kind of acknowledgement from someone would have been nice. Not even one person came up to me!!!! What a waste of time!!! I will never go back.

ListenToMe

26 de feb. de 2013

HORRIBLE HORRIBLE HORRIBLE experience! I purchased my car here from Mark Williams. I went to Bertera Chevrolet to purchase a vehicle and brought along my girlfriend. He seemed like a nice guy, we took a test drive and I ended up purchasing an '09 Toyota Corolla. I signed all of the paperwork, had my girlfriend co-sign, and we were on our way. They told me it would be a day or two until I would have my car.... that turned into three or four days fairly quickly. Then, as I was reading the fine print on the paperwork, Mark had signed me up for an extended 2 year warranty WITHOUT telling me. I was also persuaded into purchasing gap insurance and was told I could cancel it at any time. The two year warranty ALONE tacked on about an extra $2,000, so I went down there and was furious. Yes it was partially my fault, but he should have at least mentioned that I was receiving the warranty. I asked him why the paper I was signing said ~$14,000 not ~$12,000, and he told me "It just looks better at the bank, don't worry we're not charging you ~$14,000, it will be $12,000". When I realized what this crook did, I called and called and could never get to anyone who could help me. I had 30 days to cancel my extended warranty, so about one week after purchasing the car I had to drive down to the dealership, and tell them I wanted to cancel BOTH the extended warranty AND gap insurance. I signed the paperwork, and they supposedly sent the information of the cancellation to the bank I received my car loan from. HAH! I STILL HAVEN'T SEEN A REDUCTION IN THE AMOUNT OWED FOR MY CAR. It's been MONTHS. I assume as soon as I signed the papers to cancel the warranty and gap insurance they just threw the paper away. I left NUMEROUS voicemails about my issue, and had been told by the receptionist that someone would get back to me. Its been months now. DO NOT make the same mistake I did. This guy knew I was a sucker and boy did they royally screw me over. If they make things right, then I'll take down my reviews, but I'm still paying for a warranty and gap insurance that I have already cancelled. Who knows, I probably don't even have the coverage and I'm paying for it.

Garrett

26 de feb. de 2013

HORRIBLE HORRIBLE HORRIBLE experience! I purchased my car here from Mark Williams. I went to Bertera Chevrolet to purchase a vehicle and brought along my girlfriend. He seemed like a nice guy, we took a test drive and I ended up purchasing an '09 Toyota Corolla. I signed all of the paperwork, had my girlfriend co-sign, and we were on our way. They told me it would be a day or two until I would have my car.... that turned into three or four days fairly quickly. Then, as I was reading the fine print on the paperwork, Mark had signed me up for an extended 2 year warranty WITHOUT telling me. I was also persuaded into purchasing gap insurance and was told I could cancel it at any time. The two year warranty ALONE tacked on about an extra $2,000, so I went down there and was furious. Yes it was partially my fault, but he should have at least mentioned that I was receiving the warranty. I asked him why the paper I was signing said ~$14,000 not ~$12,000, and he told me "It just looks better at the bank, don't worry we're not charging you ~$14,000, it will be $12,000". When I realized what this crook did, I called and called and could never get to anyone who could help me. I had 30 days to cancel my extended warranty, so about one week after purchasing the car I had to drive down to the dealership, and tell them I wanted to cancel BOTH the extended warranty AND gap insurance. I signed the paperwork, and they supposedly sent the information of the cancellation to the bank I received my car loan from. HAH! I STILL HAVEN'T SEEN A REDUCTION IN THE AMOUNT OWED FOR MY CAR. It's been MONTHS. I assume as soon as I signed the papers to cancel the warranty and gap insurance they just threw the paper away. I left NUMEROUS voicemails about my issue, and had been told by the receptionist that someone would get back to me. Its been months now. DO NOT make the same mistake I did. This guy knew I was a sucker and boy did they royally screw me over. If they make things right, then I'll take down my reviews, but I'm still paying for a warranty and gap insurance that I have already cancelled. Who knows, I probably don't even have the coverage and I'm paying for it.

ddnins10

9 de feb. de 2013

When I went to Bertera I was very satisfied with the customer service that I had received from Marc. He listened to my many needs and wants, and showed me different vehicles that fit what I had described. Marc did not pressure me to hurry up and get into a car, we took our time looking and driving until I finally found the car that I wanted. My overall experience at this dealership, and with Marc, was more than I could have asked for or even imagined. I would recommend Bertera to anyone I know that is looking for a car.

ClintChaisson

5 de feb. de 2013

The quality of service was first-class, awesome, fantabulous, dynamite, four star, prizewinning, classic, an unremitting intellectual courteous attentiveness with personality. The professionalism kept it smooth like wax on a grinding rail. Bertera is a benchmark for all other dealers around. Laudably efficient in producing a satisfied cutomer. My sales consultant David Greenlaw was vicariously patient, candid, and dexterous. My intuition is that it is a well oiled car dealership with accomplished benevolent workers.

dadgolfer1

30 de ene. de 2013

I was in the market to purchase a small 4X4 truck and saw a used Chevy Colorado for sale at the dealership. Since I live about 40 minutes away, I called the dealership to make sure the truck was still available. I was told that it was, so I drove to the dealership to check it out. After waiting about 1/2 hour for a sales person, I was told that the truck I was interested in was sold the day before, but that they had another similar truck available for about $4,000 more. This was the classic bait and switch routine, so I left there and bought a truck and another dealership.

pdmiller143

25 de ene. de 2013

Bertera is by far the best dealership in MA. I am lucky enough to have recently bought my dreamcar from them. An all black w/ black interior 2013 Camaro 2SS. It drives so nice its ridiculous not to mention looks very cool. My wife and I stopped by the other dealerships in MA and compared prices and salespeople. Nobody could beat the price at Bertera and nobody new more about the car than them [They were super nice too!]. The salesman that helped us was Paul Figueiredo. He was awesome, so nice and patient and explained everything to us not to mention got us and awesome rate on the car loan. They didnt have the car I wanted on the lot so he helped us order one from the factory. It came in right when he said it would and was in perfect condition. Paul sat with my wife and I and went over all the features of the car and how they functioned, he knew everything about the interior and the engine. We felt very comfortable driving it home after he told us so much about it and how to take good care of it. I can't thank Paul and Bertera enough for helping me buy my car! Overall you cant go wrong buying from Bertera they really are the best!!!

renagade2002

21 de ene. de 2013

Bryant was exstremely curtiuos and friendly. I was there about 4 hours trying to put the deal to bed but, unfortunately my "not so good credit" hurt me. They did get me financed but, I didn't like the % rate due to my credit (not their fault).Jeff, the sales Mgr. stepped in to help with the deal( Jeff and I hit it off,telling war stories and so forth-I have been in sales all my life. He is a first class guy also).Let me say one thing. The horror stories you hear about purchasing a vehicle DO NOT EXIT HERE! I may have spent 4 hours there but, I litterally had a ball with Bryant and Jeff. More Bryant than Jeff--just kidding-sorry Jeff-had to do it! I highly recommend this dealership and their employees for your future purchase. For me to say this about anyone is a very tall order for me. Go there and ENJOY your next purchase. Kevin Hatfield

kirikat

16 de ene. de 2013

Back in 10/2010, I was in a situation with no car trade in, no money down, disabled and unemployed. I was able to get a car which i am grateful, but unfortunately the only financing I could get was through Chase Morgan at 21.5% interest rate. I was helpless, and was told I could refinance in a year, which was not true. Chase Auto financing had no consideration for my financial predicament an I was refused in 2011 and 2012. I was stuck with a car whose current Payoff balance is more than the car is worth. The car when driven off the lot, the head casket blew and it took 3 weeks to fix. I thought I got a lemon, and Bertera refused to release me from the contract or give me a different car. I was so angry. The car was fixed on Nov. 4, 3 weeks after purchase.I tried several times in the 2 years to get a car that I wanted, I was turned down each time at Bertera, and so many other dealerships.During the week of Jan 7, 2013, I got a call from Bertera and was told there was a possibility of getting a better car- Cruze or Volt. I spent almost an hour there on1/10/2013, trying not to get my hopes up but Carl seemed kind of optimistic when I left.1/11-15/2013 I heard nothing from Carl despite phone calls, voice mail. So I called on 1/15 and told I could not talk to Carl, so I asked if I can speak to someone else infinance. Well they switched me to a salesman Brian, who was extremely rude and curt that something appeared on my credit report that I knew nothing about, and there would be no new financing or car. Brian was abrupt and I felt so angry over a situation I had no control over. Carl did not have the decency to reply to me with bad news.Now I am still stuck with a car that I do not like, and cannot refinance nor trade in with an outrageous interest rate of 21.5% that I can do nothing about.It is very depressing to be elderly, disabled, unemployed and poor. Very little help from Bertera back in 10/10, and sort of berated over a black mark on my credit report that I knew nothing about, and there was extenuating circumstances that no one at Bertera wanted to hear. Bad credit=no new financing, no hope, felt degraded!

mrfltln

14 de ene. de 2013

I found almost everything at Bertera Chevy to be excellent. The only area I think could be improved, and it's a minor issue, would be the communication between the dealer and customer. I was looking for a specific model Colorado and it took a bit of time to track down the vehicle I wanted. I wish they had kept me more informed about the search.

pvkonneh

29 de nov. de 2012

Words can't express how thankful I'm to Brian Hall. He went above and beyond to get me approved for a car. It all started with Bob Canning and than Brian Hall. No dealership in Mass can beat what Bertera Chevy is doing out there for customers who are desperately in need of a help. I'm a living witness to that. Got a practically brand new car.They treat you with respect regardless of your credit score and don't make you feel like worthless as other dealership does. Bertera, please keep up the good work u're doing for people out there. Thanks Brian Hall, Bob Canning and Bertera Chevy for what you have done for me. I really do appreciate it.

Saylasmom

24 de nov. de 2012

We purchased a car from this dealership a little over two years ago and were pleased with the customer service, the vehicle, and the price of the vehicle . Therefore, we did not hesitate to return a few days ago after receiving a phone call offering several "Black Friday" incentives such as a $500.00gift card, a buy back of our previous vehicle for what we owed on it, and the first two months of the new car payment covered. None of this happned. For starters, We were at the dealership for over six hours with an extrememly hungover employee who continuously complained to us about how awful he felt, how the management had screamed at him upon arrival due to his state, and how the last thing he wanted to do was be around people. After several attemps to get our paperwork in order, he sent it to an internal finance expert who said our proposal would more than likely be approved by the banks and we could have a new car with the incentives by the end of the day. We put a $500.00 deposit on the car which they said would hold the car and waited for their call. It never came. When we spoke with Dan later in the day, we had to explain I great detail who we were and which car we were trying to purchase as he had no recollection. Dan said that the banks were being slow with everyone and that the transaction would probably take place the next day...in which case all incentives were off. He then also asked us to put more money down. We are absolutely appalled and disappointed Witt this dealership and will never buy a vehicle from them again the future. When you think slimy car dealer/dealership, this is the poster place. Do not waste your time.

drtoom

21 de nov. de 2012

Went into dealership with the intention of purchasing a new 2013 Avalanche Black Diamond Edition. I had my 2011 Avalanche as a trade, and previously owned a 2008 Avalanche. I love these trucks, and have had very good experiences with all of them. My salesmen, Brian and Scott, were great, and I knew from the start I would have to order my vehicle, since the color Fairway Green was brand new, and in addition to that, I wanted the interior in the Tan rather than Ebony. As we discussed the deal and the price, Brian was kind enough to point out the possibility of utilizing some little known but important rebates to reduce the cost of the vehicle. As well, he mentioned the $2000 Chevrolet truck rebate due to expire on Oct 31, 2012. Now, since this was Sept. 21, 2012, I didn't think there was a chance of receiving an ordered vehicle in such a short period of time. Scott and Brian both assured me this was possible, even probable, and were willing to assure me that even if the truck did not arrive by Oct. 31st, they would honor the agreed price. You could not ask for more than that! I received an excellent price on the 2011 Avalanche trade in, and made the deal. Imagine my surprise (and pleasure!) when Brian called on Oct. 25th and said the truck was on the way! As promised, on Oct 31st, I paid for the new truck, turned in my old Avalanche, and drove off in the nicest truck I have ever owned! The color is gorgeous, the truck (with 500 miles on it as of Nov. 21st) performs flawlessly and both salesmen could not have been more professional, courteous and a pleasure to work with! Thank you, Brian and Scott!

CMichael24

16 de nov. de 2012

My Salesman Brian Hall went above and beyond to ensure that not only was I finding the vehicle I wanted but that I had the most pleasant and worry free experience purchasing my Chevy Tahoe. Without him I wouldn't have found my Dream Vehicle, and certainly wouldn't have been able to drive it off the lot that first day. He visited me at work (25+ miles from the Bertera Dealership)to accommodate my schedule and made sure I had transportation provided while getting my car completely checked and detailed upon purchase. I'm now blessed with a safe and reliable vehicle to make the Move back to my home-state of Michigan. I wish he, and Bertera were there to welcome me! Thank You for Everything Brian!

Santiago1969

25 de oct. de 2012

I bought my 2009 GrandCaravan at this dealership back in 2010. I have been faithful in bringing the van in for service because I liked the idea of free tires for life. Throughout this process I realized that this was just a gimmick a way to bully people into bringing their vehicles in to be serviced only by them. My tires are worn down and now I am forced to buy tires on my own. The reason that I was denied the new tires was because sopposedly I missed two tire rotations, later I was told that qualify because I missed two interval oil changes, when in actuality I missed one. I found my records which showed that I had only missed one. Due to that one time miss my claim was denied. I am not very happy because as I stated earlier I thought I was a loyal customer, even though everytime I went in for service I felt like I was being nickeled dimmed with oh you car needs this service and that service. I also would like to add that I get emails with incentives to bring my vehicle in for services with discounts. When I brought those discounts in, I was told that because my vehicle was not a GMC vehicle it could not be honored. This has been a horrible experience for me and I would not recommend Bertera services or this dealership in PARTICULAR to any of my friends, co-workers or family. I plan to go the BBB to file a complaint against your gimmicks.

cdevans99

15 de oct. de 2012

I had been corresponding with a few people at Betera Chevrolet before I actually visited the dealership. There was a group email from Kevin, Jill John and Andrew, John Lewis sent me trucks, Cynthia sent me trucks, everyone was sending me truck photos. I was pumped up! Finally, a dealership that appreciates a nice small truck. I truly appreciated the attention I received from Johnny Graniela in sales. I came to Betera on my way back from South Egremont. He knew I had to travel, and got me on my way within an hour. I had seen three vehicles within that hour. I had seen the truck I wanted among those three vehicles by the time the test driving was finished. I had even put a deposit down. Great job Johnny. Thank you so much for your time. I loved that Dodge Dakota 4x4.

tpwalk

30 de sep. de 2012

Initially my experience with this dealership was great but as some time passed, it went sour. I bout a used vehicle from this dealership which would make it the newest vehicle I've ever owned. Although used cars aren't expected to be perfect, I would expect the dealership to cover the basics. When I picked the vehicle up to take it home, the Onstar wasn't working even before I left the dealership. I was told to take it and try to get it working later and call if I couldn't get it going. Coming from an hour away, this didn't seem like a bad idea. I also realized after driving it for a few days that the neither power outlets (cigarette lighters) worked and my right hand signal would not turn off after taking a right hand turn. I called the dealership to make them aware. When I eventually called to make an appointment to bring it in, the appointment was made before my warranty was up but the earliest appointment available was after my warranty was up. Upon showing up for the appointment, I was told I would have t pay for any repairs and at best there would be a $100 deductable for them to fix anything. I was also told I could bring it to any Bertera dealership to get it serviced but was not told that that didn't cover warranty issues. So the Betera dealership 2 minutes away from my job was out of the question so I had to drive a hour back to Palmer, MA just to find out they weren't going to repair the things that were wrong when they gave me the vehicle. Additionally, I made the mistake of signing a GAP Addendum at the time of puchase. You can terminate this agreement at any time for all or a portion of your money back but after contacting the dealership by phone and letter, nobody has gotten back to me to terminate this. Buying this vehicle was my first major purchase and although I like my vehicle, I learned some not so desireable lessons. Thanks alot Bertera.

Shopper

30 de sep. de 2012

This Dealer advertised a vehicle for weeks on cars.com and its' dealer website. However, when you go to the dealership and ask to see the car they bring out the sales manager who proceeds to tell you that they bought the car from the state of California and it's on its' way. He must have forgotten that the photos of the car on their website were taken from in front of their dealership. Wouldn't or couldn't answer the question - What happened to the car you advertise. is this a ploy to get you to come to their dealership.

Cory Parker Cabral

17 de sep. de 2012

There's really no words that can begin to describe my complete gratitude to the extraordinary team at Bertera Chevrolet. I can honestly say that Jay, Marc, Andy and Cynthia at Bertera Chevrolet made one of my dreams come true. Since I was 16 years old, I've always wanted a Black Jeep Wrangler Sahara. I'm now 33 years old and because of Jay, Marc, Andy and Cynthia, my dream has come true. I found the EXACT Jeep that I wanted at Bertera. I called the dealership on a Wednesday. And 48 hrs later, I drove off of the lot with my dream Jeep in tears of joy. The entire experience was incredible. They listened to my every need, treated me with profound professionalism, provided me with the financing needed and did everything they possibly could to ensure that I dove off of the of lot in the shortest amount of time - and with the exact car that I wanted. I live 1.5 hrs away and they even provided me with complimentary transportation until the sale was finalized. Most importantly, they understood precisely what having this Jeep meant to me and they did whatever it took to make it happen. I really can't thank Jay, Marc, Andy and Cynthia enough. I am truly and genuinely grateful to the extraordinary team at Bertera. Bertera sets the gold standard on every level. I recommend Bertera without any reservations and hold them in the highest regard. Thank you again Jay, Marc, Andy and Cynthia. Sincerely,A VERY happy customerCory Cabral

AUSTIN1775

10 de sep. de 2012

THE SERVICE AT THIS DEALERSHIP WAS GREAT. THEY LISTENED TO MY WANTS AND MADE SURE I WALKED AWAY WITH THEY EXACT CAR I WAS LOOING FOR. BRYANT DID NOT PRESSSURE OR TRY TO FORCE THE SALE AS OTHER DEALERSHIPS DID. INSTEAD HE PROVIDED GUIDANCE TO MAKE SURE I DID NOT PAY FOR SOMEHTING I WOULD HATE I THE LONG RUN. I WOULD RECOMMED THE DEALERSHIP AND HIS PERSONAL SERVICE TO ANYONE WHO IS LOOKING TO BUY AND NOT BE PRESSURED INTO A SALE.

down with Bertera

20 de ago. de 2012

in response to the thread below... the reason the service manager was fired was because he was taking in cars for service under berteras name and bring them to a different area where he was fixing them and pocketing the money. i recently purchased a vehicle from there 1.5 months ago and purchased a warranty. since the day i drove it off the lot i have had 5 serious repairs done to it(under warranty). now its there as we speak for another serious repair and ,magically, they cant find my warranty. Class action lawsuit is inevitable!

ltflorian

15 de ago. de 2012

Felix was very nice when we arrived and up until when we purchased our car, after that he seemed bothered by my phone call requesting the spare key we were promised. After "finding" the spare key he seemed annoyed that I asked him to mail me the key and paperwork that they "forgot" to give my son when he picked up his $20,000 car. I expected the friendliness to continue after the purchase but apparently they dont do that.

pts

13 de ago. de 2012

Tammy is a professional, excellent sales person. Very satisfied with her attention to detail and making sure we understood the vehicle and made the process very easy!

allie482

8 de ago. de 2012

Had an awesome experience purchasing my new car from Felix. He was up front, direct, and played no games.I would recomed Felix and Bertera Chevy to all my family and friends.

Netty

7 de ago. de 2012

A year ago i had a recall on my pontiac grand prix to do with clamps that cause an engine compartment fire they did the recall. July 2,2012 i had an engine compartment fire on my car so had the car towed to Bertera they said it wasnt the recall. the appraiser went out looked at the car he reported the reason of the fire was because of the plug wires which would have to do with the clamps of the recall, ok so i let this slide they are gonna fix my car mind you my car got towed to Bertera July 5,2012 well 3 weeks later nothing was fixed parts were never ordered i spoke to the service manager everyday and he kept teling me parts are ordered still waiting for them finally about 2weeks ago i called on a friday july 20,2012 and was told they fired this service manager and this man was taking over for him and he assured me that he wasnt going anywhere and that the car will be taking care of. well needless to say after all this time bertera took fault and got me a rental. But let me tell you i had to wait ten more days for the car to be done then to have the car not start i had to pay to have the car towed out of there just to look at the car and see there is two melted hoses still the valve cover is melted and never replaced because they couldnt notice this ya ok not to mention they tried charging me 500. to do my starter i said no and then he tried charging me 60. for a diagnostic testing wich i never authorized and when i told him this he tried to put a guilt trip on me about doing me a favor hello it is August 7,2012 i still do not have my car. Not to mention they hooked up the plug wires wrong never cleaned the fire stuff off the engine the car is leaking oil and smoking. after with complaing to my insurance company i have gotten my car to another auto body shop and the problems are being resolved as we speak. makes you wonder if any of these mechanics are certified at all I would never suggest to anyone this Bertera and i am not done with my complaining.

Jmoffettk

2 de ago. de 2012

I contacted the folks at Bertera, via email, when I was desperately in need of a reliable vehicle QUICKLY! There were so many cars to choose from...I had no problem selecting several (online) that fit most my criteria. I was able to study the information and Car Fax details of each one before arriving at the dealership. I was a little nervous that day, as I was 300 miles from home & driving a rental car that was due back later that afternoon! After meeting Bob and Marc, I realized that none of my issues were insurmountable. As I described, in great detail, exactly what I needed in a vehicle (affordable, great gas mileage, comfortable enough to transport my 92-year-old Mother, space for wheel chair and/or bicycle, and, hopefully, a unique vehicle...maybe a little quirky...like ME!). A couple hours later I was the proud owner of an adorable Nissan Cube! Everyone at Bertera went the extra mile. Truly a great car-buying experience!

terinmike

31 de jul. de 2012

Great Service LOVE Dave and LOVE my car!Went in not expecting to buy and did. Very pleasant experience..Wish I could afford to buy new cars more often! Ask for Dave!

tonygrze

24 de jul. de 2012

I've experienced some shady car dealership before but this one by far is the worst! My husband and I spoke with Felix and that should have been our first clue! Never have I met anyone that rude! We came in to buy a used and were told almost immediately that we could strongly qualify for a new car lease!! We were shocked and excited obviously! They took use to a new cruze and we were elated! We put down some money and waited and waited and waited! We were then told that we would have to come back the next day cause they were unable to get an answer from the bank. Okay so we did. Still no answer and we were told to come back later that day, we did still no answer! We came back on day three now and we are told yet again no answer!! We decided that we would just go with their guarantee credit approval process and asked to see the cars that we would qualify for. They showed us every car that were unacceptable! They then asked for a larger downpayment and show us even worse condition cars! They even showed us a vehicle that had recently rear ended another car and that had been rear ended as well and the price for the severely damaged vehicle was more than some of the newer nicer condition vehicles!!! I was completely confused and appalled! My husband works in the car business and even he was disgusted! They seem to be the slimest dealership I have ever had the displeasure of trying to work with. Even asking for a refund of the money we put down took forever and we have to keep asking for our card back. Never again will I set foot in that dealership and I have a lot of friends that are looking for vehicles as well and I will be sure to warn against visiting Bertera Chevy!!!

smorin122162

22 de jul. de 2012

My boyfriend and I stopped into the dealership on a whim, we were actually on our way out of state to look at another vehicle. Very glad that we did....Larry asked all the right questions in regard to what kind of vehicle we were looking for. Neither of us wanted to waste the others time so he came up with one vehicle that fit all of our needs and being as it was so hot out that day, the car was brought around for us to look at instead of walking around a hot lot(Very much appreciated)! When it came to price, the negotiating was painless. He got us the deal a were comfortable with. Larry was very pleasant and friendly to deal with. Cynthia was able to get us a few extra months on our financing which was very much appreciated as well. All in all the car buying experience was excellent. We are very happy with our 2007 Chevy Equinox. I love it!!! Thank you Bertera, when we are ready to buy again we will be back!

rwaugh1

10 de jul. de 2012

The whole experience was outstanding, they all made the buying experience the best I have ever had. My wife and I will be doing more business with this dealership in the future.

DominicWalker37

8 de jul. de 2012

Joel Lewis was very helpful from the moment I walked into the dealership. I, along with my mom gave him a list of requirements I wanted to meet in search of my first car. He went above and beyond in helping me find a car perfect for me and he did.

markpedro

25 de jun. de 2012

Tammy was a great Sales Representative to work with. She was honest and positive throughout the entire experience. I would my friends/family to her when they are looking for their next vehicle.

2009 Porsche

18 de jun. de 2012

I wish to share a journey that I had the fine pleasure of working with some very superb individuals who currently work Bertera !A little about myself, Im a Retired Veteran of the USA, who has served (25) Active years for our great country! I mention this, to point out that I know quality when I see it, My first encounter with Joel Lewis and Brian Hall.Who Ill refer to as the spearhead of the A Team that I was honored to work with, I have one suggestion for Bertera, CLONE these Guys, in addition to there professionalism,the salesmen insight & knowledge of company & product was completely SPOT ON! I can tell you they went above and beyond in what was called for in there defined work criteria, there reassuring manner and cheerful spirit would be a enhancement in any company!I had considered taking my business to other companies within the area but after with my dealing with these (2)individuals,you can rest assured that Bertera is where Ill be taking all my referrals to from this point forward!Almost forgot why I wrote this, I LOVE MY 2009 Porsche 4S Carreara, I tell you guys, ever sinc my purchase it's Christmas evvery morining! I salut Bertera & Co for their outstanding Sales force & Staff!LOVIN MY NEW RIDE, Thanks to Bertera SFC Derrick A. Capers (RET.) M.Ed, Still Serving!!

topr

11 de jun. de 2012

Tammy Hayward was very courteous, thoughtful and helpful throughout my experience in purhcasing a used motor vehicle. Her professionalism should be commended and bertera is lucky to have her on board.Sincerely,Randy ToporUsed MV Buyer

lmozeak

8 de jun. de 2012

Joel is high energy and not satisfied until you are satisfied. He listened to what I was looking for and then kept within a range of what I wanted to see BUT...still thinks outside the box to suggest an option that I may have overlooked. Although new to the industry, it is obvious from the very beginning that he is eager to do a good job, takes pride in his appearance and mannerisms, and is VERY knowledgable about cars and their features. In general, the cars are reasonably priced and they don't overpromise. I am very happy with my purchase and would recommend this dealer, and especially Joel, to family and friends.

crxmack

7 de jun. de 2012

I went to Bertera to check out a used Dodge pick-up that they had on their on-line site. Nick brought the truck for me to look at...and he was great...no pressure..just let me look and test drive... After talking it over with my wife -- I brought my old truck in -- and they looked it over and gave me what I wanted for trade. We bought the truck that day!! Nick arranged for inspection sticker and plate transfer...he also worked with body shop to get a small rust spot repaired before we picked up the vehicle. In addition Bertera replaced all four tires and brakes before we left the lot!! WHAT EXCELLENT CUSTOMER SERVICE!!! My wife & I were truly impressed with Nick's no pressure -- "it's all about me (the customer) attitiude" He was a pleasure to deal with -- a true asset to Bertera. I would recommend him for any future vehicle purchases -- although it may be a while since I love my new truck. Thank you Nick. My wife says -- add that the financing was really low -- she was surprised at what a good rate we got....

sandra vardo

5 de jun. de 2012

From the moment we walked in thru the entire process Mr. Williams, Marc made everything comfortable. He was Friendly, Knowledgeable, Intelligent, Fun, and yes honest. He did for us everything he said he would,going as far as to research the vehicle i wanted and then find that exact vehicle and got to me in 2 days. He found me my Beautiful dream car. I cannot be more pleased with the service from everyone we associated with at Bertera. From the business dept. to the service dept. and everyone else we encountered. We were especially pleased with Marc Williams. Found it so hard to believe he has only been doing this less than one year. He is a keeper. I would strongly advise anyone interested in fun comfortable and an honest answer to visit Bertera Chevy in Palmer Ma. Ask for Marc Williams. You will not be disappointed. Sincerely, Sandy Vardo & Julie Crocco

kathy51

4 de jun. de 2012

I had a great experience at Bertera. Cliff DaCruz went above and beyond to ensure that I had exceptional customer service. He's an asset to the company. The sales manager Jay was also a pleasure to work with, he located the exact car that I wanted in NH, he secured the locate and had the car for me the very next day.I love my new Sonic LTZ, it rocks!

rkostanski

4 de jun. de 2012

I was very impressed with the speed in which the whole experience happened. Everything was done and approved in a day. The sales person Cliff De Cruz was very professional, friendly and courteous as well as the rest of the staff who were part of making it all happen. I got a great vehicle for a great price. Thanks again.-Richard Kostanski

hilltopper120

2 de jun. de 2012

I found a used Volvo that interested me at Bertera via their website. The car looked good compared to other similar vehicles on the market. A clean Carfax and a price reduction inspired me to call Bertera to set up an appointment to view the car - I live in Connecticut and have to drive over an hour to get there, so I didn't want to drive there unannounced and waste time or receive lackluster service.Upon arrival my wife and I were introduced to Joel Lewis, who became our sales person. He is a young, enthusiastic fellow, evidently new to car sales. He was a pleasure to deal with. Upbeat and fun without being fake or pushy. He seemed to know quite a bit about the Volvo we were interested in, as he was able to show us it's quirks and unique features. A test drive sealed the deal. I tried to knock down the price a little but Bertera wouldn't budge. I could understand this because of the significant price drop that they had already given to this vehicle. There was an out-of-state registration SNAFU a few days later, but Joel caught it in time to save the day and the sale was completed on schedule.Overall, we were impressed with Bertera. Their lot is full of good looking, late model used cars. Their prices seemed reasonable. Pressure on us was low key. Hey, it's a car dealership, so it's not going to be all warm and fuzzy, but we drove away in our new (to us) car feeling good about the purchase.

doald daly

2 de jun. de 2012

It was the best car bying experience i have had.And Joel LOuis was the best saylsman i have ever delt with and i am 71years old

mcfaddrj

1 de jun. de 2012

The overall experience was exactly as it should be. The salesman, Joel Lewis, was exemplary in providing us with what we needed, when we needed it, at a reasonable price, and without hassle. I would recommend both the dealer and the salesman to others.

rickaldrich

21 de may. de 2012

Joel Lewis was great and he was help full and wery polite I was happy with he gav me and Bertera chevy all ways treated me well Richard Aldrich Brimfield ma

Mr.james

27 de abr. de 2012

I was in the market for a chevy tahoe. My wife and I went to Bertera Chevrolet to test drive a 04 z71 we saw online for 18,900.00. Upon speaking with a salesman it became very clear that they were going to do all they could to keep us from seeing the vehicle we actually had an interest in. The salesman made it a point to show us every tahoe they had that was more expensive, but not the one we could afford. I understand this is a sales tactic, but I felt disrespected when the sales staff tries to put the price in a monthly payment form instead of a total sales price,in an effort to entice me to put myself into financial troubles by overspending because it doesnt seem as expensive when you look at it as a payment, not a purchase. Long story short, I had 20,000 cash to spend on a vehicle. they did not have the 18,900$ truck we went there to see. they kept showing us 20,000 plus priced vehicles. The only vehicle we even tried negotiating was $20,800.00 I explained yet again my budget- and how i could not go over 20k. They responded with their inability to budge on price due to the "tires for life" program which involves free tires if all preventive maintenance is performed at their facility. I DIDNT WANT THAT! I am the manager of a very large,local independant tire and auto service center. I have never, nor will I ever pay someone else to perform the services I have spent decades performing myself. Therefore I also refuse to pay for this program knowing I will not use it. My offer: sell me this 2003 tahoe with 53k miles for any price under 20k. I dont care if it says $19999.99 I cannot afford to spend more than 20k.its that simple.. Their response: "I cant do that sir, we cant remove the tires for life package". I said : sorry, no deal! of course then he went to fetch the sales manager to "see what he could do to make this work today" and he explained how he cant lower the price, and that deal may not still be available tomorrow.(BS) I had now been there for 3 hours and was at wits end. I kept my thoughts to myself and said "we are done here" and then left. At 10:15 am the following morning I recieved a call from Bertera to tell me they had spoke to the sales managers manager and that they could drop the price to 20,500. I naturally laughed at this point, because when they called I was getting into my car after paying, signing, and only spennding 18k on an 06 tahoe with 55k at BALISE.Congrats Bertera! you "sold" your way out of a pocket full of my cash!

mykoojoe

17 de abr. de 2012

Great overall experience. Nick and Jay were great people to deal with. I couldn't be happier with the whole process of getting my new car.

tmercier89

16 de abr. de 2012

Eric did an excellent job at being patient and extremely friendly when we were searching for a vehicle. He assisted us in purchasing a 2006 Nissan Murano. The entire staff was extremely friendly and willing to work with our budget.

junedethpraphom

13 de abr. de 2012

For the best car purchasing experience, I highly recommend Bertera Chevrolet. Even if you're not looking to buy a Chevy, they have a large inventory of other Makes and Models...there's something for everyone. The Salesmen there are all very helpful, easy-going and knowledgeable. No pressure, no games...just honesty and a genuine desire to help you. Nick Costanza helped me get into an brand new 2012 Chevy Cruze, which I absolutely love. I was able to go 410 miles on (1) tank of gas! I never felt this strongly about a dealership and from now on the only place I will purchase a vehicle will be with Bertera Chevrolet.

ajm22491

12 de abr. de 2012

Have four major issues with a $10000 van I purchased and the dealership refuses to fix the issues. Treats you as the bad guy when you have an issue. I brought back the van a week after I bought it and they tried to make my pay a $100 service charge for them looking at it. Managers are rude and intimidating. Not a comfortable environment at all. Pressured me to go above my budget for I quote "hell of a van" that should have been the van from hell.

rryan

9 de abr. de 2012

The salesman and dealership went above and beyond good customer service in order to accommodate the fact that I lived out of state approximately 90 miles away from the dealership. They drove the vehicle to my home in order to accommodate a test drive.

kungurama

5 de abr. de 2012

This dealer will work within your limits and try to match a vehicle to your specifications as much as possible. In a tough economy, this is the best thing to do, considering most are not willing to spend $10k+ on a new or certified pre-owned car. The salesmen are very friendly and willing to negotiate to make sure you have the best experience possible. They will step in to make sure you get the car as soon as possible. They have a free tires for life program, which happens every other oil change and is active as long as said oil changes are up to date.Just keep in mind that the prices they show is not including the insurance, which is always higher, but this is standard practice. In this economy, you have to be willing to take a few shots before walking out with a good car.

dpineda998

4 de abr. de 2012

Although the dealership was very busy at the time, I revieved great service from all the sales personell that helped, No games by salespeople. Made offer, sales mgr made counter offer, price was agreed to and paperwork was processed quickly. My 2005 did have some issues with the steering suspension and I had to return 3 times before finally resolving all the issuse. However, David Bonica, my service advisor did an outstanding job in making sure all items were taken care of. I would recommend Bertera Chevrolet and their outstanding service department to all my friends, family and business associates..

charles1413218

28 de mar. de 2012

I Went into this Dealership and spoke with Tammy about purchasing a new vehicle.Tammy was very knowledgeable and professional in helping with my purchase of my new vehicle!!

Katez

28 de mar. de 2012

My husband and I purchased a 2008 Chevy Suburban this past week. Our salesman was Eric and he was very helpful, not too pushy and answered all of our questions. I would recommend him to other people looking for a vehicle from Bertera Chevrolet!Thanks we love our suburban!

siera1

27 de mar. de 2012

Paul was enjoyable to work with. However, calling the dealership to speak with the salesmen is aggravating at best. Calls are transferred to a phone that is not answered then disconnected. Each time required at a minimum of 3 calls prior to going to voice mail are actually speaking with someone.Our salesmen Paul was nice to deal with,however if they did not have the car we wanted we would have gone to another dealer as the rest of the process beyond Paul was strained at best, very poor communication, difficult to call and once there often left waiting to fill out paperwork while computers froze with no explanation of what we were waiting for.

meisjeblack

26 de mar. de 2012

Eric greeted us in the parking lot was very helpful answering all the questions about the vehicle we were intersted in we ended up purchasing the vehicle and Eric was very informative about the onstar and registered me online and helped me download it on my phone. Eric is a curtious and knowledgeable sales associate.

rneilsen

22 de mar. de 2012

Quick, found what was looking for in the price range that i was interested in. Was able to accomadete my needs as a consumer and within the range that i expected.

deshawn

21 de mar. de 2012

I saw The car I wanted and paul worked hard to get me in it thanks paul, I am very happy with this car and The service! I rate this dealership 5 stars

hogansgoat

20 de mar. de 2012

My wife and I had an enjoyable time buying from beterra chevy Eric was friendly and courtious. Eric worked very hard to get us into the car we wanted. We are very pleased with our experiance and our Toyota Tacoma. Thank you Michael & Karen

Jgrasseschi

19 de mar. de 2012

Dealership didn't waste a lot of time with useless negotiations. Gave me an upfront fair price and was very convenient in allowing me to pick up new vehicle at my convenience. Paul was very helpful and truly understood his product.

bananabrain

17 de mar. de 2012

Paul answered all our questions and explained, in detail, all the features of our new suv. Also, did a followup call to make sure everything was going ok and no other questions. Good job Paul. This is the 3rd car purchase from Betera.

dayglow

16 de mar. de 2012

I've been meaning to let you know that I really appreciated the excellent service and expertise I received from all the staff at Bertera. From the outset, my salesman Nick Costanza assured me the 08 mountaineer was in mint shape, let me drive it extensively and his knowledge of the vehicle, especially considering it was a line you don't carry, was excellent. I was also impressed by the way other staff asked me if I needed help while Nick was getting paperwork, there was a sense of caring from everyone I encountered. Nick put together a great price package that nobody else could touch and added $1200 in tires, service, brakes, etc. which was more than fair. When I noticed a little bump in the transmission a few days after buying it, Nick directed me to a nearby dealer and said it would be covered under warranty. They tweaked the TCM, problem solved and Nick was correct, no charge! The call from Nick 6 months after the purchase was a also nice touch, he was the best salesman I've experienced, good energy and easy going. This is a very professionally run operation, the waiting room has plenty to read (very important!) the finance guy was very quick and helpful, and your dealership has a friendly vibe. I will gladly use you services again, Thank you,Bruce Marshall

KirstenRose

7 de mar. de 2012

I was there to trade in my Jeep wrangler for a car and Chris was awesome! Not only is he adorable but he even bought my 7 yr old son candy. Everyone was very friendly and I had a wonderful experience purchasing my vehicle from Bertera.

halysia07

28 de feb. de 2012

Back in 2011 I went all around looking for a car that I needed to get around back and forth to work, new or used it didnt matter. No dealer would work with me as my credit wasn't srong enough. I finally recieved a letter in the mail from Bertera stating that they were willing to work with m and get me a car. So I went to check it out and sure enough I was able to get a goof reliable car within a month. It was a great experience from beginging to end they worked round the clock and kept in touch with me through evey step of the process. The overall experience that I have had with this dealer weither it was sales or auto service dept eveyone was friendly and very informative. I will continue to work with them as a loyal customer.

Woolfy

21 de feb. de 2012

no pricing or any info on any car in lot. I was there for over an hour and no sales person came to help me. Could not find cars listed on the website.

syank1911

15 de feb. de 2012

My experience with Bertera Chevrolet was a very plesant one. I have heard all the horror stories of big car "supermarkets" just trying to push cars off the lot, and was always detered by that. Betera corrected that notion starting and ending with the salesman I had the pleasure of doing business with, Nick Costanza. Nick was honest, hard working, knowledgable and actually cared about what he was selling you. There were a few issues I was concerned with about financing, and working with the fine people at Bertera made it a comfortable and a breeze.I would absolutly recommend this dealership to anyone in search of a vehicle, ask for Nick and you won't be dissapointed.

hscorkum

14 de feb. de 2012

Beyond being helpful. Made our buying experience very comfortable We are new to this area and finding a dealer on first try was a plus. We would recommend this salesman at this location to everyone. Keep up the good work.

timr53

12 de feb. de 2012

I am very happy with buying my new equinox at bertera. They offered the best price I could find , were willing to try n give me a fair price for a "well used" pick-up truck. Their financial team actually went above and beyond in getting me a better rate than I could!! This has been the best experience in buying a car for me.

phoenix718

9 de feb. de 2012

My experience with this dealership was fantastic. I knew what kind of car and price range that I was looking for when I came here. Paul exceeded my expectations and found a way to get me what I wanted, with more features and a lower monthly payment than I was asking for. There was no pressure at all to get a pricier model which is rare for a dealership. Paul was very professional, easy to talk to, and calming. I will recommend this dealership and him to anyone I know buying a car.

Original-Slinky

1 de feb. de 2012

Purchased My Vehicle over the weekend and have still not yet been able to take delivery of it i waited 5 and a half hours before purchase was complete and i think it would have been longer if i did not keep asking whats taking so long. dealer does not return calls on a timely basis i pretty much have to bug them everyday to find the current status of my car . what is the point of selling or listing a vehicle for sale if it has not had repairs made before the sale ! other than the price being good for the car i would not recommend this dealer to anybody not a happy customer and still don't have a vehicle i paid for ! not to mention i drove 63 miles to this place and back to my home and will have to do it again to pick up my vehicle

Pjcjr447

28 de ene. de 2012

This was my first time buying a car and Eric made it great. He made everything easy to understand and got me into the car very quickly. When it is time for a trade in I will definetly be back.

SARAHRATHBURN1

20 de ene. de 2012

MY HUSBAND AND I HAD THE PLEASURE OF WORKING WITH TAMMY. SHE GOT US THE BEST DEAL ON OUR TRADE IN AND A GREAT DEAL ON THE CAR WE BOUGHT. IT WAS A LONG WAIT BUT SHE STAYED WITH US THE WHOLE TIME MADE US FEEL COMFORTABLE AND AT THE END OF OUR VISIT IT FELT LIKE WE MADE A NEW FRIEND. SHE HAS CALLED US AND CHECKED ON US AND IS JUST A GREAT PERSON AND I WOULD RECOMMEND BERTERAS TO ANYONE I KNOW JUST BECAUSE OF HER. I LOVE MY NEW VEHICLE!!

mferrero

17 de ene. de 2012

We had been looking for a car for three weeks at many dealerships some good some not so good. We finally decided we wanted a toyota camry and after three weeks we knew what everybody had and how much they were selling them for. We looked online and found two at Bertera Chev. We went the next night to look and met Tammy. She realized what we wanted, didn't try to change our minds, put us in the car,she was so nice and genuine, she knew the car inside and out,and answered all our questions. The price was so much better than any other dealer and they gave us a good rate on our loan. Overall a very nice experience.

Lincoln0849

14 de ene. de 2012

Seemed to take an awful long time, but the customer service, friendliness, etc. was superb!! The reason we ended up at Bertera Chevrolet in Palmer, MA was because they gave us an absolute great deal on our two trade-ins. Would highly recommend this dealership to anyone looking for a fair price and a great customer service experience.

06 Dodge

13 de ene. de 2012

First of all I applied online for a Chevy Impala I received a phone call the next day from somebody from sales saying I was approved for the Chevy and they still have it on the lot and for me to come in. So about a week later I went into the dealership and I sat down with A.J and went over everything talked for awhile and he said ok meet me outside I'm going to run and grab the car so I was standing outside waitting for him to come around with the car and he whipped around the corner with a 2006 Dodge Stratus and said here it is. I explained this is not the car I applied and was approved for and what we spoke abouy. He then told me this is the vehicle that you can get this car is the car we have right now to help people repair their credit and this is the only vehicle we have that fits your credit. You keep it and in two years you can trade it in for a brand new car. The car was in an accident the right front fender was dented in and rusted where the paint was chipped and the was scratches going down the passenger door from the accident. I figured well the situation I'm in right now I need a car really bad and I could just have that fixed a couple months down the road whatever. So I took it for a test drive and I really liked it it drive very nice. So anyways we did all the paperwork and u was told I could come back in a week to pick it up. So I got the car and went back a week later for the inspection. They took my car in the garage and I was left standing outside waiting for my car while all the employees were out in the parking lot checking out an antique car somebody came in with I was sitting outside for an hour waiting for them to put a sticker on my car. After that I was glad I didn't have to deal with them anymore. So four months later I called into the dealership because I was broken down in a parking lot on Boston Rd I was asked how long I had the car and I told them four months then I was told well your over the 30 day dealership warranty so you could just have it towed here and we could do the repairs but you have to pay for it. So instead I had it towed to a Shop next to my house and I was told that the timing belt broke and caused something in the motor to collide with something else. I was also told the belt was so bad and it had never been changed and it should have been changed at 100k miles not only on my car but all cars. Well I got my car with 106k miles on it. And the belt that was on the car was the original belt from when the car was built . So that's my experience I had with Bertera Chevrolet. I wouldn't recommend them to my worst enemy.

SmokeysRide

9 de ene. de 2012

I chose to shop at Bertera because of their internet advertised pricing, and their wide selection of 1-owner Chevrolets. Tammy was a terrific salesperson. She's upbeat, helpful, and knowledgeable. I was kind of dreading the car-shopping ordeal, but Tammy made my search a pleasurable experience.

CLK777

8 de ene. de 2012

I went to Bertera due to the wide variety of vehicles they have on their lot and having dealt with them in the past. The first visit wasn't that pleasant and wanted to give them another chance. Upon walking in the door the internet sales person had Nicholas take care of my husband and I. Nicholas was very friendly and out going. He had us look at a couple of vehicles before looking at the one we went there to inquire about. We ended up buying that vehicle. We had two minor issues with it and both were addressed that day upon returning to the dealership. Hopefully there won't be any other issues or problems with the vehicle and if there are, they get handled the same way. I would recommend Bertera and espically Nicholas Constanza to assist you with the purchasing of a vehicle.

Errthnsreeses

29 de dic. de 2011

I purchased my 2010 Nissan Altima earlier this month, and absolutely love it! My saleswoman Tammy was AWESOME, and made things go smoothly. I went in to look at the car, test drove it and ended up going home with it the same night! I would definitely recommend Tammy as a saleswoman she answered all of my questions and helped me have a great car buying experience :)

bpeddle

23 de dic. de 2011

great people to deal with had a couple of small issues with the 2008 silverado that i purchased but jay took care of them great experience and will return for my next purchase thanks,barry

jeffd1971

17 de dic. de 2011

I really liked the sales service, Eric my salesman really took alot of time explaining the features of the diffrent cars I test drove and did not feel bothered by any questions I asked or the lengh of time it took. Finance also was extreamly easy to do business with, I hate filling out paperwork and answering questions and they made it easy with very little that I had to do. I also liked the website and the prices got me in.

speedracer28d

10 de dic. de 2011

I never thought I would set foot on a Chevy lot but they had what I was looking for I purchased a 2002 Roush mustang everyone was helpfull my salesman was Paul f who really knew about mustangs I wana say thanks to everyone who worked with me ... Thanks again Gary w smith

Donna Garr

9 de dic. de 2011

It was time to trade in my 10 year old SUV so I have been searching Bertera's web site,as I have bought my last 2 new cars there, online as well. I took a ride over and when I arrived I was greeted by Nicholas. He asked me what he could do for me so I told him about the SUVs on the web site I wanted to look at. Unfortunately, the one I had my heart set on was sold. I was ready to leave before I got the sales pitch but guess what? It never happened. Nick was so personable and treated me like I was at the right place to find the type of car I wanted. In my wildest dreams I would never have wanted the car I bought but once I drove it the deal was done. No haggling, no pushyness whatsoever. So, I decided, on a wimp, to go over on a terrible rainy night, 12-7-11, and got an awesome Used car that is better than both of the 2 new cars I had bought in the past. This vehicle has every bell and whistle I could only dream about. Believe me, I am not an easy customer to please but Nicholas did it without trying. He is truly the type of man I would love to deal with next time I am in the market for a car. Merry Christmas to Nick, Bertera Management and all of you who may need to find the car of your dreams. By the way, Chris did the closing paperwork and he was extremely personable as well. Thanks to all at Bertera!

Chris Benson

6 de dic. de 2011

I drove over a hundred miles to come for the deals that I saw online for Bertera Chevy! Their inventory is huge and all of the cars are super clean. I was looking for a car similar to my previous Pontiac G6 GT and wound up being convinced to purchase a year old Chevy Malibu. To say the car is amazing would be an understatement. I worked with Nick Costanza and he was an amazing salesman and overall just a great dude! He wasn't the annoying cliche sales rep who is just trying to sell you anything just to make a sale. He was very practical, honest and down to earth. I have already recommended this place to all of my friends/family and will continue to do so! Take care guys and thanks again!Chris BensonCoventry, Rhode Island

Ann67

2 de dic. de 2011

My husband and I just purchased a second vehicle from Bertera. (Chevy Cruze and a Chevy Malibu) This dealership is wonderful, All the people there were very pleasant to work with. The salesman Matt was very knowledgeable and patient with all of our needs. Matt made our experience quick, easy, simple & stress free!!!! The facility is very welcoming and comfortable I loved the fact that they went out of there way to put cartoons on for the kids. We will continue to shop there and spread the word to everyone that we know. Keep up the great work.....

Prudencio_Olmos

2 de dic. de 2011

Overall, my experience with this dealer was disappointing. I came in looking for a Trailblazer SS. Since Bertera had the only one within a 2 hour drive, I decided to come in and test drive it. My initial experience was good. RJ was helpful during the test drive and willing to deal with me when it came to the price. I purchased the SUV that night at a fair price. I wasn't a bargain, but fair to both parties. I walked away that night satisfied with my purchase. I was very disappointed when it came to delivery of the SUV. We had arranged for several issues to be fixed on the SUV before delivery. Initially, they said it would take a week. However, they ended up taking two weeks. I was very flexible and told them to take their time since I wanted all the issues to be fixed right. They fixed most of the things I had asked for (dent in the door and broken rear 'bow-tie') except two:1. The passenger door window had loose/uneven molding between the glass and door. There was almost a half an inch gap between the molding and glass. Properly installed, the molding should touch the glass. The problem is, at high speed, the window leaks air. When I came back two weeks later for delivery, I couldn't believe that all they did was glue back the molding! It still leaked air, and contained the half an inch gap between the molding and window. I was expecting them to remove the molding and fix whatever it was causing the gap, not just put some crazy-glue on it! I could have done that at home!2. Second, they delivered the SUV without cleaning tar off the rims or buffing out the scratches on the hood and back bumper. We had agreed during purchase (in writing) that they would fix these issues. They didn't even try to addresses these.At pick-up I decided these issues were not worth waiting another couple of weeks, so I took the SUV and forgot about it. One other part of the delivery I was unimpressed with was that they they didn't even wash the outside of the SUV or clean the inside! There were gum wrappers on the floor! Poor attention to detail. The real disappointment came a few weeks later, when RJ called me to see if I was happy with the SUV. I told him I noticed the spare tire tools were all missing (jack, wrench, etc.), and I would like for them to be replaced. He said he'd ask his manager and get back to me. He never called me back after a week, so I called him and left a message. Again, he ignored it. After calling every couple of days for a couple of weeks to follow up and leaving a message, I gave up. He was ignoring me. Once again, I cut my losses and forgot about it.Twice, RJ made me a promise, and twice I was disappointed. I would not return to this dealership. They are fair in pricing, but once they get your money, they forget the details. Who knows what troubles Bertera would have given me if I had any mechanical problems! I don't trust their integrity.

ajordan82

30 de nov. de 2011

Salesperson was professional and very knowlegable. He was understanding and patient, and didn't push a sale just for a sale. I would recommend my salesman to anyone.

jeffrsn

25 de nov. de 2011

From having viewed a number of vehicles on their website I was impressed with the quantity of inventory to choose from.When I went to the dealership I explained to Nick what my criteria was and he helped me select the perfect SUV to suit my needs. He was friendly & knowledgeable and thorough in explaining the features and the bells & whistles of the car.The transaction was smooth & relatively simple and I drove home in my new vehicle. Thanks Nick!

Lohara

23 de nov. de 2011

My experience at Bertera Chevrolet was really a smooth experience. Nick had worked with me from the beginning to the final drive away. He is a very personable, very professional and knowledgeable sales rep. I felt very comfortable dealing with Nick right away. After looking at several cars and weighing my options, they worked very diligently to make it work the best possible way. I'm so thrilled and still driving on a cloud with amazement of how wonderful my brand new car is!! It's such a great feeling to know that I will make it to my next destination without worrying if I will break down with my old car. I have such confidence in Bertera with would definitely recommend them to anyone! Thanks Nick, you did a great job!! =) Lori O'H

elf3960

15 de nov. de 2011

My experience at Bertera Chevrolet was excellent. Having spoken with Nick a few days earlier, my husband and I made the near 70 mile trip to the dealership to check out a vehicle that we found online. We were warmly greeted by Nick, and he promptly showed us the vehicle we came to see. We decided the car wasn't what we were looking for and he took us around the lot to browse our options. We found another vehicle we liked and test drove it, checked it out under the hood, and decided it was a perfect fit. The salesman, the manager and the finance person took very good care of us, making sure that all loose ends were tied without rushing the process. Altogether, it was a hassle free transaction and bottom line - I would recommend this dealership (and Nick) to anyone! Thanks again for a great experience! Ellen F.

kmscoombs

14 de nov. de 2011

I would definetely recommend this dealership to a friend,Paul was a great salesman,very patient, I wasn't the easiest customer, but he worked with me to make a deal we both agreed on. I will be back in the future and hopefully Paul will still be there.

crazydaisy

12 de nov. de 2011

Very good experience with Bertera again. This is our second vehicle from this dealership and my son's first! Marc Williams was great to work with and I would recommend him to anyone looking to buy a vehicle.

pizzagirl08

5 de nov. de 2011

i had a great experience!nick was extremely nice and very helpful. due to credit issues i was not able to buy what i originally went in looking for however nick listened to what i wanted in a car and came up with a few options...i ended up with what i think is a nicer car then i would of to begin with. everything was very easy i have never had such a pleasant experience buying a vehicle.i have already recommended bertera, and nick to two people. i'll be back when im ready to buy again!

danielruby

28 de oct. de 2011

Matt, you were more than helpful in your ability to put us in a new chevy cruz. Even with our hiccups in our credit you did an outstanding job in providing a very nice reliable car. Thank you very much!!

CnDFord

27 de oct. de 2011

Overall the experience at Bertera Chevy wasnt bad, the gentleman AJ Motta was a very energetic and knowledgable salesman. AJ took the time to talk to us and made sure to keep us informed on the financing process. Howwever the wait time just under a weeks time, was not good at all. The car was not cleaned properly, the window rubber wasnt fixed and there were two minor things had to be fixed on the visors and I was told its a used car and thats not under warranty, and the ugly banner of Bertera Chevy was removed, didnt approve of that at all. I also had to take it back for a inspections sticker a few days later. I went to the dealership a total of five times and in my opinion thats to many times, especially seeing its not close to my hometown. So if you do buy from Bertera Chevy I would work with AJ Motta as he will keep you informed, and make the buying process enjoyable as best he can. One last thing it was great how he entertained my son and let him have access to the tv :)

harleyhead33

21 de oct. de 2011

AJ and the whole staff at Bertera Chevrolet were very friendly and helpful and got me in a great new car, for a good price. I'd recommend this dealer to anyone.

vtpeanut

19 de oct. de 2011

Brian worked hard to find me a vehicle that had all the features I was looking for. No hassle buy process and courteous service were key to my decision process. Brian took the time to answer all of my questions, review key components of the vehicle I purchased and ensured my ultimate satisfaction. Dan, in financing, took the time to ensure I understood all my options and how to keep my payments in a range I was comfortable with. This buying experience has been my best, to date. I will continue to buy from Bertera Chevy!

Shopper

17 de oct. de 2011

So I get to the dealer and they tell me that the actual price of the car is $2k over what I saw on Cars.com. They wouldn't budge and actually called me back a few times during the course of a few days and finally offered me the "online" price like they were doing ME a favor. Luckily I found the vehicle I wanted at a better price w/ a clean carfax, and certified from the Acura dealer. Bertera, you lost points.

mrsnanny624

16 de oct. de 2011

Back in 2005, we purchased my Dodge Intrepid from Bertera in Palmer. About a year ago we started going to the service department with the Intrepid and a small Chevy pickup, and were very impressed with the quality of the work. Early in October we were in an accident and my dodge was totaled. no one was hurt except I had lost my favorite mode of transportation. We looked online for a truck as our needs had changed from chauffering children around back in 05, to hauling motorcycles and wood. We found a couple of trucks at the Palmer location so we made arrangements to take them out for a test drive. The salesperson was great. I have never met a friendlier person. He helped expidite the financing. He explained the Tires for Life protram. He went over all of the repairs that needed to be done on the truck. Matt was 100% forthcoming with all information. It took a few days for the repairs to be complete but it was well worth it. I would absolutely recommend Bertera and Matt to my friends.

Raidernation

13 de oct. de 2011

My experience with Bertera was very good. I was looking for an Acura TL and my cousin told me lets take a ride out to Palmer. So we did and as soon as we got there there it was a Pearl White TL and I knew right there that I needed that car and I told myself that I would have it. After a week or so the Acura was mine!!!! And I have a thing with car salesman as do a bunch of people because you feel like your being ripped off and all they want is to sale you a car and get commission but AJ was very helpful. It took a few days after the purchase for me to actually get the car but it was worth it.The only bad thing was that the price went up and I was put into another program but hopefully at the end of the day it was worth it. I keep up with my service and haven't had an issue yet. If I have any issues AJ is always helpful and guides me to the right situation. I would recommend this dealer to everyone.

Patsfan63

7 de oct. de 2011

Went to test drive a car, loved it and took it home the same day! The whole staff at Bertera was very friendly and attentive. I actually had my 5-year old daughter with me for the entire time. She was a bit antsy, but Marc was great! He gave us free reign of the TV and the remote control, so she could watch her shows while we conducted business!! She also loved the mints that Marc gave her! I received the car in mint condition that afternoon and I love it! I will definitely have it serviced there as well.

Cmurphy0

28 de sep. de 2011

My experience with Bertera was excellent. Brian Hall was my salesperson, he was very knowledgable and friendly. He answered all my questions, showed me the features for the car that I was interested in and did an excellent job of explaining all of the features when I picked the car up. Thank you.

Jess_Morales

25 de sep. de 2011

My ratings were not all 5's because there was a long period of wait time to gather paper work. The fact that the business was flowing with customers is undrstandable but, I think they could of been a little more profficient with the documents. Nick was an awesome help! I just went in to get information on a car because i was tired of looking in the wrong places, AND I ACTUALLY LEFT THE DEALERSHIP WITH A VEHICLE!!(I guess thats what sales men do).. but hey it worked for me... :o). ThANX NICK!!!

patbray13

21 de sep. de 2011

The sales person took care of us right away, we knew what we wanted, what we wanted for a payment and immediate delivery. AJ made it all happen just the way we wanted. The wait was not long and the finance office took us from there and away with our new car we went. AJ answered every question we had about the car and was more than kind. We were concerned about buying a used car and the very nice finance person set us at ease. We also purchased a warranty which is what we wanted also. It was a pleasure buying a vehicle from Bertera of Palmer.

Curt/Judy

8 de sep. de 2011

We recently purchased a used 2011 Impala. We found everyone at Bertera to be very friendly. The financing and transfer of vehicles was handled entirely by the employees. Not only did it enable us to have our car much sooner than we expected but it also saved us from running to the bank, insurance company and registry. Paul introduced us to the service department which we thought was a nice touch. He was very professional and a pleasure to do business with.

jerry1968

26 de ago. de 2011

basically it was a good experience, but I didn't like that they took my car keys and didn't give them back until I bought the car. Nick was great he took me for a test drive which as soon as I drove the car I knew I was going to buy it if the price was right. I did my homework I looked for several months I knew a good deal from a bad deal and I was firm in my offer and I knew it was a fair offer for both sides,and in the end your people realized this and everbody was happy.

Sjames2222

13 de jul. de 2011

A J and all of the staff were friendly and knowledgeable with the purchase of my car. I would highly recommend this dealership to anyone considering the purchase of a new or used vehicle.

Roxy70

6 de jul. de 2011

I went to Bertera chev. because i was looking to trade in my truck if i found the right vehicle. I had seen this jeep on the lot every day as i drove to work, so i stopped and asked AJ if i could look at the inside, we took it for a test ride ( he was very helpful ) and i ended up purchaseing the jeep. It was a very friendly processs and i drove the jeep home that night. AJ called back the next day to see how everything was, if we liked the jeep and if there was anything else we needed we could just give him a call My wife thought this was very nice of him.

Aseq246

27 de jun. de 2011

Every one at Bertera was very pleasant and made sure I was taken care of. My salesman Paul Figueiredo was very plesant and an excelant person to deal with and to talk to . I ask if my truck could be ready at a certain time and it was ready in a reasonable time . I would recommend this dealership and Paul to friends . Al Sequeira

Lauraceous

21 de jun. de 2011

This dealer (Trevor) was very patient and very knowledgeable. He went out of his way to work a deal with us and always followed up with us. He gave very detailed information on the vehicle and was courteous, professional and friendly. We will buy again from Bertera.

ewloch

20 de jun. de 2011

This salesman was very professional and very knowledgeable of the vehicle we chose to purchase. Very pleased with our choice of choosing Bertera! Thank you!!!! We will pass the word on to all our friends and colleagues of the wonderful experience we've had and hope to be able to send Bertera some business. Paul did a tremendous job in explaining and going over all the details of the vehicle. In our opinion, Paul is an asset to Bertera. A very kind and caring person with a great personality!

aelesak

18 de jun. de 2011

The people at Bertera worked hard to make me a happy camper, and they succeeded. They had the car they advertised at the price they advertised, and they were able to finance me in spite of a bankruptcy 2 years ago. I hadn't realized there was a $100 deductable on their warranty, and when my check engine light came on before the end of the 30 day warranty, I wasn't happy to discover that I would have to pay a deductable. But when the manager read my review here on dealer rater and saw that I wasn't happy, he contacted me and arranged for the repairs to be made without a deductable. Everyone at Bertera was friendly and did everything they could to make me a satisfied customer.

ClassActMan

3 de jun. de 2011

Darin and Travis were very helpful under very stressful circumstances due to my Lexus blowing it's engine and Lexus warranty denying my claim. Good trade-in value almost twice what the Lexus dealer would offer on it's own IS350.Great team work, no pressure, no upsell tactics, just a straight forward hones approach.Bravo gentlemanRichard PelletierPalmer, MA

RubenO

27 de may. de 2011

My experience at this dealership was a very positive. The staff was courteous, dilliegent, knowkedgable and worked hard to meet my needs and special circumstances. Considering the high vlume of customers they deal with, they do a very nice job of making your car buying experience as pleasant as possible. I recommend this dealership as they have a very large inventory and as already mentioned are very professional and hard working.

ldowden

27 de may. de 2011

Our experiance with Bertera was outstanding. The sales person, Paul, did a very good job to make sure we had a good experiance with Bertera. The car was delivered in a timely manner. We got a great price and we love the car. We came all the way from Newington, CT to buy from Bertera and it was worth the trip. We would do it again the next time we are in the market for a car.

rgboltondydasco

21 de may. de 2011

They will take advantage of you!!! I see other people had the same issue!I went in to the dealership honest about my credit situation. Darin was very nice to deal with and I don't have any problems with him at all. But... they said they could get me into a used Jeep. A couple of days later they call and say they are having problems getting me financed as I expected. I looked at my credit report and they tried over 8 places. That was fine, I couldn't get financed...The kicker... I received a letter from my credit union that they tried to get credit through. They attempted to finance the cost of a used Jeep AND my trade in. They were basically giving me NOTHING for my trade in (which was a 2009 with low mileage in excellent condition). They were trying to finance me for MORE than if I bought a BRAND NEW JEEP. (which I went and did 2 weeks later in RI - over 75 miles away and got over blue book for my trade in)I was so angry that I called and they of course have never called me back to explain.They totally tried to take advantage of me!!! Do not go here, do not give them the time of day.

BuddyT

13 de may. de 2011

It was a great atmosphere, everybody was nice, My sales person Matt was great. I'm hoping to deal with you again! The vehicle is nice, it rides good. I was given vivid details about my truck. You guys have a very good reputationm, everyone I talked to was polite and answered all the questions I had.

coltedge

22 de abr. de 2011

I had a great experience with Bertera Chevy. Great price service and overall very satisfied. They went out of their way to find a car for me which gets great gas mileage seats comfortable and looks great. I was also impressed with the cars features and technology.

mswalker73

22 de abr. de 2011

Thanks for working relentlessly to get me the best financial deal possible. Though it took days to get to a place where I was happy, you all kept trying. Thank you again for your outstanding service! I am looking forward to coming back to review all my extras! very happy!!!

PODbuyer

21 de abr. de 2011

If you're looking for a horrible car buying experience then you must visit Bertera Chevrolet. Everyone should probably experience it once in life, then you can appreciate the good guys.Here's my story. There's a service offered by Consumer Reports called "Build and Buy". What you do is go to their site and build your new vehicle. They, in turn, send it out to a few dealers in your area. Well, Bertera came in the lowest, $500 below invoice. Since I lived about 50 miles away, I was hesitant to get involved though it was my best price. Then I filled out a trade-in form on Auto Trader, and Bertera came in as willing to meet my trade-in price. It sounded like I could save a few bucks.I was contacted by Brian Hall and made arrangements to visit the dealership. What did I have to lose besides some gas money and time? First impression, Brian wasn't available so I had to wait about 10 minutes. Was that on purpose? I don't know so let's give him the benefit of the doubt. Then we sit down and start talking. Right away, when I say what price I expected, he does a double-take and says: "Oh, that can't be right, my sheet says $500 ABOVE invoice." Can you believe it? I had talked with Brian a few days before and CONFIRMED the $500 below dealer's invoice. At first he said $500 below STICKER and i had to remind him that it was $500 below dealer invoice. "Oh right", he says. Anyway, i was pissed andf ready to leave right then. Then he makes a production of asking if I had documentation. He takes my document, says, "Oh, yeah, looks like we have to give it to you and disappears". He comes back and says no dice, it was a big mistake, we even had someone else come in with the same price and we're going to contact Consumer Reports. Do you believe it, or was it the classic case of bait and switch? Hey, it gets better.I'm about to leave and Brain says, "Hey, let's look at your car, maybe we can make it up in trade"? Against my better sense, I agreed to let them appraise my car. The Auto Trader price was $5,650, though I knew it would be less. It came in at $4750, which actually surprised me. We were still about $750 apart, and at that point was getting uncomfortable with the whole display. I asked him for my keys, he disappeared in the sales manager's office. The sales manager comes out and asks if we can close the gap. I explain that I had a meeting to attend to (no BS, I had been there for 1 1/2 hours). He is holding my keys away from me and says it will only be a couple of minutes (yeah right). Finally , I had to raise my voice and demand my keys back. This in the middle of the showroom with customers hanging about.So there's my story of my visit to Bertera. I was never happier to leave a place of business in my life.

nascar2004jenn

21 de abr. de 2011

Betera Chevy was a GREAT expereince for buying my first new car!!!! I would definately tell my friends!!! The staff there was verey friendly & helped my get the financing I needed to purchase my new car!! i was looking for a differnt vehicle when I first walked in the door but after talking to Carl I made a better purchase buying a brand new Chevy Cruze!!!!

dmartin8

13 de abr. de 2011

The dealership was clean and family-friendly. Trevor was extremely helpful and courteous. He was very knowledgeable and straight-forward with the information regarding the vehicles and the financing. He answered all of my questions and spend several hours with me. Even after the sale, he spent over an hour with my family and I showing us all of the options and features in the car. I would recommend him to anyone looking for a vehicle.I would return myself to buy a vehicle. I would even send my daughters to Trevor to purchase their vehicles. Overall, a wonderful experience!

wgoscenski

26 de mar. de 2011

Bertera was able to get us the best deal on our new Chevy Traverse. We visited several dealerships before visiting Bertera and they were the best. The were the most willing to work with us to get the vehicle we wanted for the price we were looking for. They were easy to work with and there were no surprises when we took delivery.

KFM

25 de mar. de 2011

At first I thought they were gong to be like all the others, and show us things that were out of our price range, or that we really didn't want. But once we made it clear that what we wanted was what we wanted, Matt bent over backwards to give us exactly what we wanted at exactly the price we wanted to pay. We got an'08 Tahoe several thousand below KBB value. It's a super clean, 1 owner vehicle

serena911a

22 de mar. de 2011

I would recommend this dealership to a friend if you deal exclusively with Trevor. He is very knowledgeable about the vehicles he shows to each customer and takes the time to add a personal touch to each sale. I felt very comfortable that I had his complete attention and that he was assisting me in finding a vehicle that best suited our needs. He assisted my sister in purchasing a vehicle as well and she had nothing but praise for him. I believe all sales associates should hold Trevor as a model as to how to properly sell a vehicle. When I purchase my next vehicle I will be sure to exclusively ask for Trevor.

nealsr2

21 de mar. de 2011

After 50 years of buying both passenger and commercial vehicles, I have to say that this was the most pleasant and enjoyable purchase. Salesman Brian Hall is very knowledgeable of the product and coompletely understood our, the customer, needs. The produdct sold was what we wanted and the pricing was extremely competitive. The whole process was really quite enjoyable for both of us. I will recommend Brian to all my friends and encourage any Chevy customer to stop in and see Brian.

Recent Customer

18 de mar. de 2011

I had been in the market for a particular used car and found it at Bertera. I have had experience with several other dealerships in the past, not all wonderful. When I spoke with Brian Hall over the phone, he was very helpful, very professional and took the time to answer all of my questions and address my concerns. He was direct and upfront when we spoke, and I really valued that. He provided quick feedback and was very easy to deal with throughout. Specifically, Brian went out of his way to help make the transaction run very smoothly for me. He arranged for an inspection of the vehicle with another local dealership and organized an exchange over three hours away from Bertera to make it convenient for me. All much appreciated. Having completed the deal yesterday, I would have only good things to say about Brian...Many thanks.

fitzwarner

15 de mar. de 2011

Went in looking for a used car, good on gas, under $10K with low miles. Dealer got me exactly that on the first try. Didn't try to talk me into something else. Friendly and knowledgeable customer service. Quick transaction. As long as the car lasts for years, I would definitely consider buying my next one there.

Greenpea

14 de mar. de 2011

I have been to many dealers in the past thirty days , I can actually say I hate car shopping !! I walked into bertera in Palmer and was astonished at the number of customers were running around! It reminded me of a bee hive like we have here on the farm , we were greeted by a younger salesman with an amazing smile he made us feel like we was among old friends . We purchased a used 2009 chevy cobalt and were then introduced to Dan who made sure we got the best terms he worked hard with the banks... They have completely changed our opinion of a "car" dealer Thanks Bertera , Carl & Dan !!!!!

steflyon

10 de mar. de 2011

Mr. Smart was very pleasant, knowledgable, and very attentive to our needs during all of our exhausting inquiries, the sale, and delivery of our new vehicle. A wonderful, professional staff! I will be back for my "next" vehicle for sure. Thanks so much!

rjones362003

10 de mar. de 2011

Brian was very knowledgeable about the vehicle and was able to show me all the bells and whistles and how everything is used. That was very helpful in deciding if we wanted the vehicle or not. He was very kind and friendly. We will definitely be back in about another 4 to 5 years to purchase. This is now our second vehicle that we have purchased from this dealership and as of right now it is the only place we intend on going.

wbradley

10 de mar. de 2011

I was concerned about buying a new vehicle and the Dealer being responsive to my family's special needs. My wife has cerebal palsy. We were made to feel comfortable and accepted. The dealer was open and anxious to meet our needs. They worked with me every step of the way. Their familiarization process was thorough, informative and helped me feel comfortable with the new car. I was so impressed by this dealership that I even exercised bragging rights at work. THIS IS THE PLACE TO GO IF YOU WANT GOOD SERVICE AND PEOPLE THAT CARE.

rosietroie

8 de mar. de 2011

Ordered this car weeks ago, it was exactly as I wanted it to be. It was a build so I knew it would take a while. Always had contact to tle me know what was up. Went to pick it up and everything was smooth, paperwork was waiting for me to sign. They did a great job.

TMACKAY

7 de mar. de 2011

Everyone was very friendly from the time that I arrived at your dealership. Bob and Matt were very friendly and welcoming. Matt was very knowledgeable about the vehicle that I purchased after seeing online. Matt made the whole experience very comfortable for me so that I could get into the vehicle I wanted. It was a great price and the vehicle was in great condition. It looked great on delivery. I love my new(used) car and overall really had a great experience purchasing my car.At first I was not sure about going that far to buy a car, but it was definitely worth it in the end.Thank you Matt. I am very happy with my Chevy Cobalt!

Malibu2010

6 de mar. de 2011

I was very happy with the saleman, Steve Fitzgerald. I went into Bertera knowing what I wanted and he found me the right car to fit my needs. I wasn't so happy when the sales manager stepped in and threw his two cents in. He seemed more interested in closing a sale than listening to my needs and because of that he almost lost the sale! I bought the next day because of Steve and because he found me the right car!

soarjkelly

5 de mar. de 2011

People do your homework on this dealer first! I emailed steve several days ago and I told him i was interested in the 2009 chevy malibu they were advertising, and I was told yes they still had it, I received a phone call from steve and I explained my bad credit history with him I even filled out the online credit application (don't know what happened to that?) I told him I dont want to waste your time or mine, he assured me that they work wonders!! well after working all day thursday I drove 45 mins out there to spend 3hrs there without a bank approval. I was told someone would get back to me on friday well didn't happen had to call Paul F up (oh yea I got dumped on him after i arrived) well Paul was busy and called me back 2hrs later and said well they really haven't heard anything so i was told they were still talking to the banks call back on sat. well no call backs on sat so i called Paul again and again i was told nothing well I'm not stupid so pretty much said let's forget about this. Well i put $750 deposit down WHICH BY THE WAY THE DEALERSHIP TOOK OUT OF MY ACCOUNT RIGHT AWAY! so i asked for that back and instead of yes sir no problem i got well you need to come into the dealership, I said noooo i put that on my debit card i was then told i need to speak to my finance manager and i will get back to you! WELL PEOPLE BEWARE IF THIS DEALERSHIP CAN NOT GIVE YOU A REFUND IN THE SAME AMOUNT OF TIME IT TAKES THEM TO PULL MONEY OUT OF YOUR BANK DON'T DO BUSINESS HERE!!! By the way I am a member of the military so i will pass this along through my chain of command on the way you do business also i will forward an e-mail to Sen. Brown's office( oh you didn't know Sen Brown is a member of the Massachusetts Army National Guard!??)and it's 2 hours later and I still haven't heard from anyone!! DON'T DO BUSINESS WITH THIS DEALERSHIP!!! this post will stay up until i receive a response and an apology from the general manager, this is no way to do business and treat customers

iluxoxo211

4 de mar. de 2011

WE've bought a car with a trade in less than 30 days ago and we have had to go back FOUR times for repairs and pay the 100$ lemon law deductible each time. THey lie about loaners they can give us and wont give in till we push and complain. They constantly lie and go back on their word there. On our 3rd visit for repairs (3 weeks after purchase) we've told them to check the rest of the car so we wouldnt have to get back. 5 days later we started to hear a similiar ticking in the engine and just brought it back. Our car didnt even come with an antenna we had to ask for one. Overall Bertera is the worse dealership filled with the worse staff ive ever dreamed.List of things that went wrong with a 2007 Chevy Trailblazer with less than 47k miles1)Bad Belts2)Water Pump3)Alternator4)Power Sterring

Greg Smyth

4 de mar. de 2011

Brian and the Bertera team work hard to make sure all of our concerns where taken care of. Brian is someone I will send people in to see for future sales. While waiting for the tile we where offered a rental car at no cost to us.Both of our cars where lost in a garage colapse. We couldn't ask for a better dealer.

bixby7

28 de feb. de 2011

My husband and I just purchased a second vehical from Bertera. This dealership is wonderful, the sales people are friendly, the vehicals are quality and reasonbly priced. We had gone to several other dealerships and had nothing but bad exceperiences, Brian Hall and Joe Fienney made our second purchase even better then the first. Keep up the great work guys, you have made us life long Bertera Chevy customers.

Darkstarr2950

25 de feb. de 2011

Drove an hour and a half to look at a specific car. Got there and met the internet manager who directed us to a sale rep named James. Filled out financing stuff and told him the car I was interested in. While waiting for a response on financing, he went and brought up a brand new car (which has obvious outward damage as well as mechanical damage) for a test drive. Returned from the test drive and asked for the car I specifically came to see (which I knew was on the lot and still for sale obviously because I looked at it before entering the sales office). Waited and he went outside, came back looking for someone, then left and drove up in not the car I wanted but the same model (the most expensive one they had on their lot). I already KNEW I wanted that model just wanted to test drive the car I saw online. I left because they obviously care more about selling the most expensive car and not what the customer wants. Only go here if you have no idea what you want. Too bad they lost out on a sale since if the test drive proved the car was in good condition, I was ready to buy.

djmmass

22 de feb. de 2011

our overall experiance was excellent. everyone was very friendly and helpful. our salesman steven fitzgerald was great.found us the truck we were looking for its perfect. everything moved along quickly and we had our truck in a few days.thats all because steven did his job and did it well

carrieleev

21 de feb. de 2011

Submitted an online application for a specific vehicle. Was told by Bob Canning that I received a conditional approval. I was to bring in 2 pay stubs and a utility bill and needed to sign off on the vehicle I wanted. Because my credit is not good I understood that I was not guaranteed anything. I was very specific in which vehicle I wanted and what I was willing to pay a month. I drove 2 hours with my paperwork and a down payment. Upon arrival I was told once again that the approval was conditional and the bank wanted me to sign off on the vehicle. I was then turned over to a salesperson, AJ I believe, who's professional appearance was sloppy and he was not very personable. He would not even look me in the eye when he spoke. He asked me how much I was was willing to pay a month for the vehicle. Again, I was very specific about how much and for that vehicle only. He told me that the bank required me to purchase a warranty. This was a big red flag, As a former salesperson I know that car dealers are required to offer me things such as warranty, GAP, Credit Life and Disability and any other services they offer. I also know that most banks will not finance more than 100% of KBB and can not require a purchase of any services I do not want. I asked the salesperson what type of warranty, he said 2 year mechanical and safety, and how much, he had no answer. He went off to talk to, I assume the finance person, and came back sat down and said the vehicle of my choice was sold that morning, which I seriously question. The dealership opened at 12 I was there at 2 and the vehicle was sitting in the lot without a sold tag or any other indication that it had been moved recently. He said, "however" and I cut him off told him I was leaving because I was lied to. I was told I was to sign off on that vehicle not maybe another. I grabbed my family and walked out. I was furious. There was no reason for him to lie to me. If he had been even somewhat honest I would have probably looked at something else. Again, I had no grand illusions about this purchase. Not once did anyone ask me why my credit was bad or anything about myself or my situation. In this economy smart people have credit problems we are not all dead beats.

andrew-placito

17 de feb. de 2011

Buying a car is never easy. It's like "War of The Worlds". Not so at Bertera, everyone that I met and dealt with were polite, knowledgable, helpful and addressed my concerns and details. It was worth the 1 1/2 hour trip. Thank you, hope to buy my next car from you.Andrew H. P

bruce367

10 de feb. de 2011

I have nothing bad to say about paul or brian.The rest of the dealership i would never recommend.I bought a lucerne the first week of november.the navagation radio didn't work,it took 3 months to settle the issue.The only way it got resolved,is i had to call the BETTER BUSINESS BUREAU,and then BERTERA finally replaced the whole system 2/10/2011,which you could have done 3 months ago.WHEN THE SYSTEM WAS REPLACED I ASKED BRIAN HALL TO SHOW US HOW TO WORK THE WHOLE SYSTEM.WITHOUT ANY PROBLEMS HE SHOWED US HOW EVERYTHING WORKED.BRIAN WAS VERY FRIENDLY AND SUPPORTIVE WITH US,HE SET UP OUR FREE SIRIUS RADIO,AND OUR FREE ON STAR,FOR 3 MONTHS.IF IT WASN'T FOR BRIAN HELPING US,WE WOULD NEVER FIGURE THE SYSTEM OUT,WE ARE SENIOR CITIZENS WE WOULD HAVE BEEN LOST,THANKS AGAIN TO BRIAN HALL.AGAIN I WILL NEVER RECOMMEND BERTERA CHEV,TO ANYONE.

Margo42

8 de feb. de 2011

Betera Chevrolet provides excellent service, great deals on vehicles, and came through on all promises. I have bought many cars with Bertera Chevrolet/Brian Hall and I will keep going back because of the service and reputation. I recommend them to all my family and friends.

Bungadeen

8 de feb. de 2011

The staff was very friendly. It was a very snowy day when I went and I didn"t relized how far away it was from me but they had a great mission statement and the truck I was looking for at a great price so it was worth the trip. I got a great truck at a great price.Over all I had a good experience I just wish I lived close to them to Experience the servises better. Thank You

katti1337

8 de feb. de 2011

my boy friend and I really wanted a nice used truck, we tried for a long time to get one and no one would give us the time of day all because of our bad credit score. Brian Hall was amazing! he got us out dream truck, and at a great price !!! we thank Brain so much !!! We will never go any where else to buy another truck or car !!

Brian and Lindsay

6 de feb. de 2011

Overall good experience with everyone at Bertera. Will be contacting Bertera for our next vehicle purchase. Would recommend Bertera to family and friend's looking to purchase a new or used vehicle. Trevor and A.J were very helpful answering all of our question's, and staying past closing to make sure everything was in order so we could purchase the vehicle. Thank you Trevor and A.J. for a wonderful experience! I love my new trailblazer!

patjah34

6 de feb. de 2011

Trevor was very friendly and easy to talk to about what i was looking for and what he sold to me which was a 2006 Ford Taurus that i have only driven for a day but i already know that i love it The car looks brand new and only has almost 49000 miles and it drives very smooth. The other thing i liked about Trevor was that he worked hard to try and get me approved for a loan and although it took a some time to get it done because i had no credit in my name it all worked out in the end. I would definitely recommend this place to family members and friends and hope to deal with Trevor in years to come.

missy970

4 de feb. de 2011

Trevor was very friendly, knew exactly what I was looking for, followed up with everything and gave me a good price.Trevor went above and beyond what most salesmen would do to make sure I was happy. my husband and I have purchased all of our vehicles through Bertera because of how great the sales department is and the great prices they offer. This experience only ensures that our next vehicle will be with them as well.Thank You,Melissa & Eric Rozzen

jbmoto10

24 de ene. de 2011

Purchased a used 2007 Chevy Colorado 4wd lt3 Crew Cab. Dealth With Trevor.Upon pickup of vehicle, noticed that it needed a blower fan resistor. Had replaced on the spot. Took vehicle home. I moved to florida, on the drive down I noticed that the same problem happened. Called trevor immediately to get this under Bertera warranty and sure enough they were willing to fix it, even out of state. Contacted a chevy dealership down here, Bertera cut the check to have the work performed.I love my truck, would purchase from bertera, specifically trevor again.

dougroy7

10 de ene. de 2011

Trevor did a good job getting this deal completed during a difficult time in my life.He was both curtious and delivered my car on time. So far I am happy with my vehicle and I would recommend Trevor as a salesmen you should ask for. Hope this helps

tfarry2

7 de ene. de 2011

We we're treated well and made to feel at home from the start.This is the first time I've felt good about being in a dealers showroom.I like the person my wife and I dealt with.AJI would have marked "great" on all questions if the brake lights we're working when we came to pick up the car,it had just been inspected.But even so it was taken care of asap and AJ did a great job helping us.The Hyundai dealer fixed it next day under warranty.Brake light switch.Trevor was also very helpful when AJ wasn't available.

ornej

28 de dic. de 2010

Trevor was knowledgeable and helpful throughout the entire process. Trevor was very attentive to my questions and my requests. I went into the dealership with no intention of buying a car but was given an offer I could not refuse on a car that was beyond my expectations.

lisamc84

20 de dic. de 2010

I've been looking around for a new car for a few months. The car I was driving is still running fine so I was in no big hurry. I saw a 2009 Chevy Cobalt online at Bertera and decided to go down and look at it. I really liked the car and after speaking with the sales rep. Trevor Smart, I decided to purchase the vehicle. Trevor made sure I knew exactly what I was buying (explained everything from the air bags to the sound system and even showed me the kbb value of the car online) and that I was happy with it. The people who wrote the negative reviews on this site are either overly critical or slightly delusional. If you want a low payment for a vehicle, it's a good idea to do your research first. A sales rep can't magically improve your credit so you can drive a Hummer for less than $300 a month. Be realistic and do the math yourself. It's not their fault that you "need" to drive a car that's out of your price range. I'm a young female (the exact person whom you think would be "taken advantage" of during a car deal) and I never once felt uncomfortable or pressured into buying anything. My husband was displeased with the service at Bertera prior to this as well (due to an experience years ago). After dealing with the sales and finance staff this time, he has changed his mind. I left with a nice, quality car and my two year old left with a cookie. Good experience for all of us! If any of my friends or family are looking for new vehicles in the future, I will definitely recommend Bertera!

PRODHONE

9 de dic. de 2010

I STARTED MY SEARCH ON THE COMPUTER AND ENDED WITH A QUICK RESPOSE FROM BERTERA CHEVROLET IN PALMER. WE SAT WITH MATT AND HE DETERMINED WHAT I SHOULD BE LOOKING AT IN A USED 4X4 VEHICLE. AFTER LOOKING AT THREE VEHICLES THE THIRD WAS A GEM. WE CHOSE A GMC ENVOY WITH A DENALI PACKAGE AND LOW MILES. A CLEAN AND WELL MAINTAINED VEHICLEDOCUMENTED WITH A CARFAX WHICH MEANT ALOT TO ME. WE CAME TO AN AGREEMENT ON PRICE AND I WAS COMPLETELY SATISIFIED. THEIR SERVICE WILL YET TO BE PROVEN BUT MATT WASPROFESSIONAL IN EVERY ASPECT. THANK YOU MUCH STANLEY

kmacgray

5 de dic. de 2010

Started with an online search and Bob (internet sales) responded to our inquiry. Went later that evening to test drive the car and was directed to Brian Hall who took us out for a test drive. Personally, I am a Toyota person but my boyfriend is a GM kind of guy. I was very impressed with how the car test drove. Brian was very friendly and very patient with us during the drive and setting up a sales agreement.Brian took a lot of ribbing and was a very good sport about it all. My friend was pretty upset and nervous abouting getting into a car loan again during these trying financial time. Brian and Bob worked well with the loan service people and my friend was able to purchase a quality car at a price/payment that was not only affordable to him but that left him feeling like he didn't get raked over the coals! He believes that it is probably the first experience he has had at his old age...lol..that left him feeling good about his decision, the car and the sales person that helped make it possible. Brian Hall for President?...... well...... jury is still out on that! Great Experience overall. We'd be happy to recommend or buy again....if they had Toyota's that is....Kathy MacGray on behalf of Glen Levitre..... He was very happy! We certainly would recommend the dealership and especially Brian/Bob to any friend, relative or stranger who would care to listen to the positive experience we had.

mottb

2 de dic. de 2010

My wife and I found the people to be very friendly and helpful. Price and willingness to work with us was very good. The facility is very neat and comfortable. The follow up work to get our purchase ( 2009 Malibu) ready and the minor parts replaced to meet our requests were carried out exactly as we had discussed at purchase, a service I have never seen before at other dealerships. I will and have already recommended this dealer to friends and family.

welchie

18 de nov. de 2010

let me start by saying im a very busy person and normally wouldnt take the time to write that i was happy with my car buying experience. BUT this wasnt just buying a new car, this was much more personal for me. I went to bertera after making phone calls to several dealers looking to trade in my motorcycle for a truck, as sometimes life changes and could no longer afford the bike. i was completely upside down in the loan for not putting any down, i work for myself and had no pay stubs to show, but did have a good credit rating. i explained all this to every dealer and three responded. one said they could give me a maximum of 2500 for my bike(ha), another dealer wouldnt even take it after i mentioned the negative equity. it was imperative that i purchased a truck before winter and also to get out of my horrible motorcycle loan (19.9%) dont fall for intro rates! nonetheless i asked for 4000 for my bike in trade(shooting a little high i thought), and after calling a few places told me they were happy to tell me they could offer me 4500. and im no dummy, that was well above nada and kbb value. of course this was welcomed news, and i checked out a few trucks. i came back the next day with my bike and they crunched and twisted the numbers until we were all blue in the face, but finally were able to get me into a really nice truck, for exactly what i wanted to pay a month, and my rate went down to 7.9%. they WILL go the extra mile to make a sale, i highly recommed this dealer to anyone. and trust me i have dealt with my share of car and motorcycle dealers, these guys are straight shooters and dont have any incentive to nickel and dime you. so they dont. i will be forever thankful that i was able to get out of that crazy bike loan and now have a reliable 4X4 truck. they also were told that i needed the truck asap and they certainly did their part, even giving me a loaner for a few days while i waited for my title to come in. do yourself a favor and go talk to matt, you wont be disappointed

Hutch626

16 de nov. de 2010

My wife needed a new car. After searching the internet and local dealers for months, and being told that we were "un-financeable", we came across a car at Bertera that was priced well below everyone else. After waiting a few weeks (for money to come in) we drove 1-1/2 hours to go check it out. It was (is) absolutely gorgeous. Long story short, Trevor helped get us into a car we love at a price we can afford. He stayed long after closing time to make sure that we were taken care of. They even worked out a deal with us when there was trouble getting the title for our trade. We want to thank Trevor and everyone else that stayed late and worked hard to get us the car we needed!

Flyers7

8 de nov. de 2010

I was looking for a newer car for my commute to school and back. I needed a car that was safe and reliable. I decided to go to Bertera Chevrolet Pontiac Buick in Palmer, MA. This was the best decision that I made for my vehicle needs. I met Trevor Smart, who from beginning to end was a professional and friendly salesman. I highly recommend Trevor to anyone looking for a vehicle. I was limited to what I could buy because of my inexperience with credit, but Trevor made it possible to find a newer car that was not only safe and reliable but fit my budget. I am still very grateful to what this dealership has done for me. All of the staff was very friendly and made you feel comfortable. I highly recommend this dealership and Trevor in your search for a vehicle.

tickeva

23 de oct. de 2010

I drove 2 hours to buy a specific vehicle that they told me was available and when I arrived for my appointment it had already been sold. The mistake seemed genuine, but I still left there very dissapointed. They called to apologize, blah, blah, just not a good dealership experience for me.

Baddeal10

19 de oct. de 2010

Bad experience so far at this dealer to deal with, customer service is bad I have seen at a dealership. I expect this at a used car dealer but not at a dealership like this. Made me waste 5 hours going back and forth on a deal. Then had to spend hours more to get my plates back and still dont know if I am going to be able to get out of the deal now that i am losing my job. Would not recommend to anyone unless they let me get out of deal.

JRR

18 de oct. de 2010

Brought my car in for check engine light - the price for service was $400 above what was quoted. And now, THREE DAYS LATER, the light is back on for what I suspect is the same reason. I will NEVER go to this dealer again - shoddy work and horrible attitudes from the employees.

ksprague

14 de oct. de 2010

My experience with Bertera and Trevor was wonderful. He listened to my needs and did not just speak to my husband. It was a car for me so he listened to me. He put me into a Jeep Grand Chreokee and gave me a lesson on all the features and was very knowledgeable about the vehichle.My family and I enjoyed working with Trevor and would recommed him and Betera to anyone who asks.Trevor gave me a tour of the whole dealership and I was impressed with how clean the service area/body shop/ and waiting areas are. Thanks again Trevor and the Bertera TeamKaren

JaimeFreeman

11 de oct. de 2010

I bought a 2004 Isuzu Rodeo from Bertera Chevrolet. I was extremely impressed upon driving up to the dealership, and was immediately greeted at the door. I had done my research and essentially knew which vehicle I wanted to purchase, but I was still impressed with the timely manner in which I walked into the dealership and drove out with my new car. I live on the Cape and had mechanical issues a short time after purchase. My muffler began to rot a bit, causing a hole in my muffler, which made it very loud and unsafe due to emissions. I took a chance and called Bertera to tell them about my issue, thinking that I would be told that I was well past the warantee and they would be unable to help me, or would request that I had to drive from Cape Cod to Palmer to repair it. However, I could not have been more wrong. After speaking with Bertera and discussing my repair, they allowed me to get my car fixed on the Cape, and they sent me a full reimbursement check within days of calling them. Economic times are tough, and Bertera was an enormous help during this time. It is nice to know that they not only care about their cars, but also the people driving them. I would recommend Bertera as the sales staff were extremely professional and they took care of issues immediately upon receipt of my phone call.I highly recommend Bertera of Palmer and will definitely be going back there to buy my next car!~Jaime F.

annoyedonpike

10 de oct. de 2010

After emailing and speaking with Bob on a Sunday, we nade the trip to Palmer (which is an hour and a half away). It was never mentioned to us that the dealership closed at 4. We discovered this when we checked out the website on the way up. We called Bob to say that we running a little past 4 and he told us to "come on down...we'll see what we can do". We had made it clear that we were not tire kickers. We went there in our trade, check in hand (we didn't even need financing). We knew the car we wanted and were going to make it happen right there. When we arrived at 4:10, there was still solid activity in the showroom and the lot. When we went inside, it was the most uncomfortable atmosphere and there was an employee who appeared to be some type of manager pacing the showroom. After standing there awkwardly for 5 minutes being ignored, my husband approached him and explained our situation. The man said "Bob left and the rest of the salespeople are with finishing with customers." And then walked away! My husband was done at that point but as we exited, A J asked if we had been helped. He was the only bright spot in our visit. My husband explained the situation again and asked if a Used Car Manager could look at the trade and the rest we could probably do by phone. He went into the Business Manager's office (where the other guy who's job apparently was to make people uncomfortable was lurking as well) and he was clearly annoyed with A J's request. AJ came out and said no one could help us but when could we come back. We told him never and left. We understand that no one likes to work Sundays but it's part of the sales week and we were customers ready to buy. My husband has been in the business for more than a decade and he commmented that he has never turned away a customer. Bertera must be doing very well to turn away business and treat potential customers with such disregard.

RPN139

5 de oct. de 2010

Stopped in to Bertera-Palmer while driving back home to the Berkshires from a stop in Worcester. It was my first visit to a dealership as I begin the search to replace my Bonneville which has just passed 182,000 miles. Didn't intend to buy, just look at several models. Wound up test driving a nice Malibu, then sizing up an Impala. Johnny and Jay were both friendly, informative and cooperative. While I still wasn't ready to buy at the end of the visit, they offered pricing that will certainly bring me back when I'm ready to go to the next step. My son is a GM mechanic in Southborough MA and encourages me to keep the brand in the family.

sehamel

2 de oct. de 2010

I have had bad expirances attempting to purchase a car as a young female and felt that salesmen would try to take advantage of me. Trevor Smart was so wonderful and honest and helpful. The entire expirances at Bertera in Palmer, MA was outstanding. Everyone was kind and helpful and positive. Trevor spent HOURS with me and I enjoyed his wit and approach to sales. He should be commended for his efforts and honesty. I will, with out a doubt, purchase my next car from Bertera in Palmer and be glad to work with Trevor again. I will recommend Trevor and his dealership to everyone!! It was a pleasure working with everyone and i absolutly love my new Saab.

peabody

29 de sep. de 2010

My husband called the dealership regarding a murrano that they had on their lot. He told Trevor that he was sending his wife over to test drive the car only. I came in and asked for him and he brought the car over and I test drove the car. While out on the test drive I told Trevor that I did come in the other day asking if they had a BMW M3, the person said no, but that person did offer to get one for me, and I said no that's OK. So anyway, Trevor said do you mean an X3? I said yes that's the one, I got my X3's and M3's mixed up. So, we returned to the dealership and I test drove the BMW X3. I told him that I really liked the care, but my husband would not be available until Sunday, to come down and test drive the car. He said that would not be a problem. I put down a $300.00 hold on the car, until my husband could come and look at the car. I told Trevor that I just test drive cars, I don't get involved with the cost of the car. He was great, he never pressured me into making a deal. He is a very professional salesmen. He is a great asset to the Bertera dealership. He was always professional, and also shared some things about his family, as I did as well. We had great laughs about the car, kids and other things. He's just not trying to just sell a car, he also likes to know somethings about the person themselves. He did tell me that I was taking one of his favorite cars off the lot, sorry Trevor, but there are two more cars of his liking. I just want to thank Trevor again for everything!

brimahoney11

27 de sep. de 2010

We came from NY, with an appointment, to meet the internet manager about a specific car. After getting the run-around from a number of salemen, rumors started to go around that the car was sold. Eventually, the 'buyer' came to us (nice kid I guess) and I knew were were sunk because after 30 minutes, no one would tell us the car wasn't there! Finally, the GM came over and told us the car was sold 2 weeks ago and, get this "The internet department can't keep up with the sales department." Are you kidding me?!!! The $15,000 check in my pocket got spent that day, just not at Bertera. What an awful experience. I don't know how they stay in business.

ihatebertera

27 de ago. de 2010

BEWARE!! these fools at bertera chevy really expect me 2 drive around with a bertera chevy logo on my front windshield in exchange for free tires for life.they tell u to sign a paper that says u get free tires for life but dont explain that this requires you to promote them every where you go, comprimising your dignity. also they sold me a car that came with no floor mats! i asked for some and they said thats how we got it sorry haha i wish i went somewhere else!!

Craig388

24 de ago. de 2010

I got an email quote from a woman named Holly Blade. She quoted me $327 for a 10' 1500 Silverado just to get me in the door, once I got there, she gave me another sales rep who said she made a mistake and the best monthly payment would be in the $400 range.

DailyDriver1

6 de ago. de 2010

The manager was extremely rude and out for my money. He wanted nothing more then to see me leave with a vehicle at the price he was giving and that's it. If I walked, I walked. I was extremely frustrated with the lack of car knowledge trying to shut down every vehicle sold buy any other company and would lie about the knowledge of the car telling me what I wanted to hear just so it made it sound better. My sales associate, all he cared about was me getting this car and giving him the best rating on this dealer.com. He would never return my calls even if I called twice and it was important he would lie and say he never got the call, which I know was not true. The two of them made my experience so unpleasant I wouldn't wish this experience upon anyone, no mater how much I dislike them.

artysue

2 de ago. de 2010

My wife and I were quite impressed with the way that we were treated by Jason and the rest of the staff we met. Jason was knowledgeable about the vehicle we were interested in and we didn't feel pressured in any way to make a purchase. All in all we were pleased by the overall experience.We will surely recommend Bertera in the future to our family and friends.Art & Sue Rainsford

myotherapy

19 de jul. de 2010

I was greeted by Steve and then taken care of by AJ. I was treated by all the staff with the utmost respect. This dealership has given me a positive experience and I would recommend them to anyone I know looking to purchase a used or a new vehicle.

michelle herbert

15 de jul. de 2010

It was a great experieence to by a new car with this dealer. The two sales people were respectful and made use comfortable in buying the new car. There was no high pressure like other dealers that just want to get you into a car!!!!. Me and my husband recomend if you want to buy a car or suv. Go to see Steve Fitzgerald at Bertera Chevrolet in Palmer Mass. You won't find a better dealer that will treat you with the respect you deserve.

lioncamaro

13 de jul. de 2010

Bertera Cheverolet had a used Hummer that I really liked the looks of.After driving 5 Hours one way to buy the Hummer, The Hummer wouldn't pass for a State of Maine inspection sticker. I ended up spending roughly $700 to get the Hummer to pass for an inspection. It became a hassle dealing with Bertera Cheverolet. Bad Experience over all.Here is an e-mail I received from the general manager.dominick salemi to djette, me show details Feb 23 Robert, I understand your position and empathize with your situation. I know from your email you can understand mine. To clarify a couple of things, you came here to save money. Whether it was in more equipment, less miles, better condition, better history...I am not sure why. The bottom line here is that we do put out a better equipped, cleaner, and better value product than most whcih is why we do the volume we do. So you came here for all or some of those things, and your commitment in driving the distance shows how much different your H3 was in value to the compitition around you. As for your discription of trim pieces you found missing and the windshield you only discovered after driving half way home, this was a pre-owned vehicle purchase. You and I both purchase our vehicles pre-owned because it is a better value, but they are never going to be new. A pre owned car is always going to have its own "character". Without those minor flaws, it would be 2-3 times the cost to us. I am trying to determine the level of participation, if any, that I am willing to have in this matter. I hope that you understand the commitment level this dealership has with its customers for me to entertain this at all without the vehicle here to inspect. In order for me to asses this further, I need a clarification on the "cardigan joint". My service department is having difficulty with that term to describe the repair they are stating it needs and estimate what my cost to repair it would be. Could you please send me a better description? Dominick J. SalemiGeneral Sales ManagerBertera Chevrolet,Pontiac,BuickToll Free: 1-888-224-4407Local: 1-413-283-3401Fax: 1-413-283-7812Email: GMcarman73atyahoo.comwww.berterachevy.com

juggalo5400

8 de jul. de 2010

When I went to Bertera Chevy in palmer I got the car I've wanted for years at a good price with low monthly payments. All the employees were friendly and answered all my questions. I will go back to this dealership in the future when I'm in the market for a new car.

trot986

2 de jul. de 2010

I think everybody did a great job! Brian was a great salesman, not pushy at all. Got a good deal on a really nice car! Very satisfied! All the employees working were all very nice, directing you to the right spot. Everyone had a great sense of humor. You can tell the dealership has a good system in place. Everyone really works together.

carx112

28 de jun. de 2010

friendliness of people who we worked with and being able to take the car over nighthoping future transactions will be as nice. waiting to receive touch up paint that we requested from them , matt has been working on this. over all a great experience.

sylvibob

22 de jun. de 2010

Friendly greeting by Jason Ayik who immediately introduced us to Frank and showed usthe model we were looking for. After being shown all the features on the showroom model we made an offer which was accepted. This dealership handled all of our financing concerns and we were very happy with our experience there. We would highlyrecommend them to anyone who was considering a vehicle, new or used.

c0nsumer

3 de jun. de 2010

My experience at this dealership was pretty bad. I drove a long way to get there after speaking with the Sales manager on the phone and ended up leaving after spending over 3 and half hours there with one hour basically being pressured to buy a car that was not worth what they wanted for it.To start their website can be misleading. I'm not saying they do this on purposed, but when you use their site you find cars you are interested in and want to see, only to find that they don't actually have those in stock and are working to purchase them soon or have them incoming soon. It's not like they hide that as the VIN info on the car page says incoming upon further inspection, but I guess as a user I don't expect to see cars that are not currently in stock and available on their site, minus the ones recently purchased of course.Like I said I drove over 2 hours to get there and I ended up waiting around inside for over 20 minutes to just have someone address me as a customer, and even then I had to initiate the conversation. When I finally got in touch with the sales manager I spoke with, he handed me off to one of his sales guys and I began looking at some vehicles. I explained thoroughly what I was looking for and the price range I was looking at, and the kid brought me car after car that was not in the range I told him I was looking at. In addition, I spent more time waiting for him to get cars then I did actually looking at or test driving any of them! Finally he brought one over to me that I was semi interested in on his 4th try and it had about 55,000 miles, a cracked taillight and clear indication it was in an accident. He insisted it was just a fender bender and they would fix everything so I took it for a test drive. It was a decent car so I went in a talked price with them. They had this car priced out of my price range (surprise surprise) so I began negotiating and trying to see what they could do given the damage and history of the vehicle. They were adamant with their price and would only budge a little bit. They played the whole "let me check with my manager" game and came back and forth with pricing and finally another guy came out to try and close the deal. He went into this whole monologue about how great the car was and how they wanted to win my business, but in the end it came down to the price and I didn't get the feeling they were that willing to work with me so I left. When I was leaving the 2nd guy said that I should do some research to see if I can find a car even close to this supposed deal and get back to them. He was confident I would not find anything better. So I left a $100 refundable deposit just in case this was the best deal available and drove another 2 hours home. Later that night I got online and did some more research and found 4 exact same cars, some better models and some the same at similar and better pricing. The catch though was that all the ones I found online had far less mileage on them. I went to look at a few of them the next day and ended up purchasing a better and more difficult to find model of the same vehicle for roughly the same price Bertera was willing to offer me. The big thing with this vehicle though was that it had only 25,000 miles and was in pristine condition. It blew the vehicle Bertera had tried to sell me out of the water and the guy I ended up working with was far better at getting the deal done. I told him I didn't want to play the same games I had to play with Bertera the day before and was ready to make a deal for the right car. He didn't play any games, got me the car I was looking for and I am happily driving it now. I am still waiting for my deposit to be refunded from Bertera and it has been about 2 weeks since I was in and indicated to them I bought another vehicle. I emailed that same manager who I had been working with prior to coming in asking him to refund the deposit and he did not even respond to me. I will be calling soon if I don't hear back.I would not recommend this dealer to anyone as I got a heavy feeling that they were mis-representing their vehicles and just trying to move as many as they can without caring about quality. They were friendly as can be during the process, however I did not appreciate the attempt to pressure me into buying their second rate vehicle. The funny thing about this whole experience is, if they had just went to the pricing I wanted them to go to (which was reasonable and still would have given them a good profit) I'd probably be driving that vehicle right now. Good for me they didn't!

jeffrey.roy

27 de may. de 2010

I was very surprised with the excellent quality of service and personal attention that I recieved at Bertera Chevrolet, even though I was purchasing a pre owned European Sport Sedan. I called the dealership from overseas and was able to place a deposit on a vehicle on the spot, holding it for me for longer than any dealer would prefer, this is when I knew that the customer service of this dealership was better than average. When I arrived to pick up the car, the salesperson that took the deposit was on his off day but the sales staff did not miss a beat and answered all my questions with unmatched professionalism and honesty and I purchased the vehicle the same day. I test drove the car and completed a purchase and sales agreement the same day, every person I encountered from the Salesman to the Finance Manager was a friendly professional at all times. The next day the car was delivered 90 miles to my hometown with the courtesy that one would expect when purchasing a Bentley. Steve Gonzalves, the internet sales specialist that took the deposit on the vehicle, and Mike Teixeira, the Sales Consultant that handled all the paperwork and test drive made my experience at Bertera Chevrolet among the best that I have ever had at any Domestic or Foreign Dealership. I would recommend Bertera Chevrolet to anyone, whether they would like to purchase a new or pre owned Chevy, or if they want a pre owned Audi S4 in near-flawless condition (as I did). I did all of this while I was on R&R Leave from Iraq, and I can say that Bertera also honors the Veterans of this country.JeffStaff Sergeant, US Army (Active)

Leslieg37

25 de may. de 2010

They were by far the best and easiest car dealer to work with. They listen to my needs and my issues and were able to get me into a new car at a good price and a good loan when other dealers just couldn't be bothered. I would highly suggest anyone to go there for a new or use car.

W&J4509

20 de may. de 2010

My experience at Bertera was a positive one. We purchased a new pick-up truck fromBrian Hall and were very satisfied.He knows his product and it was not a pressure filled sale.We took our time and did not feel rushed. I would recommend this dealership. We have purchased cars in the past and it was a tension filled proccess, but not here.In going over the paperwork Brian answered all questions clearly and honestly.Everyone was very helpful.

hbooth603

20 de may. de 2010

well heres my review from real person whos been screwed over more times then I cant count..its long but worth reading..enjoy..I was trying to get a 2006 nissan murano, I had gone to over 10 used car dealerships all denying me a car loan. My credit is not the best but it is not the worst. I contact robert canning online and filled out a credit app. He called back saying he got me approved for a conditional loan, which I was surprised but scheduled a visit. Bertera is almost 2 hours from my home. When I got there the dealership is located on a large hill with many vehicles. The office was very comfortable with couches and big screen tv's. Everytime I visit the dealership there is a wait because of the high volume of customers, which is not a bad thing...but they definitely make it comfortable for you. After the wait rob introduced me you a car sales man jorden, who had just joined bertera. Jorden had me fill out a credit app with my name and address already filled out. Which is when I started to think things were strange because I thought I had already filled this out online and thought my credit had already been approved. But since I made the long drive I just went through it. He asked how much money I could put down, I only could do $500 that day. He asked for my payment...which is when I got very nervous about giving money to someone who hadn't gotten me approved yet. But I ended up giving him my card and sending him on his way. After waiting about an hour jorden said why dont we send you home and give you a call when we hear something back from a promising bank. I got nervous again saying im not leaving without my $500. Can you tell I dont trust car dealerships? After talking with Carl who worked in the financing he assured me that I could get my money back if everything fell through. So I left. The next day I called Carl and he said I was all set. I responded well what am I all set with..he explained that he got me approved for a loan but didnt have the details in front of him at that time. so I asked if he could call me back when he had them in front of him. So I waited until the next morning, never got a call so i contacted jorden to ask him what was going on. Jorden explained that he would need my insurance info. I didnt have it on me but told him to google geico (by the way geico is awful) info and give me a call back when he had some details. Once again no one called so I called later that evening kind of upset becuase no one was calling me back. I asked what was going on and jorden said that im all set with everything but he couldn't give me the loan info over the phone because of the privacy act. So i went down the next day...when I got there Carl showed me the loan info with a fair interest rate and payments. I was very excited but was looking for someone to come out of the closet and say april fools! lolThe next day jorden delivered the car and we registered it in my name! woo hoo.So let me tell you I was so prepared to get screwed over because that is what im used to when it comes to car dealerships. Bertera seemed a little sketchy at first but they are just more relaxed in these situations. The 3 I delt with rob, carl and jorden where all very helpful and nice. None of them had that awful salesmen mentality giving you those cheesy one liners!! lol. After going to so many dealerships (dedham auto mall, bournes auto center, richards motors, toyota of nashua just to name a few)none of them worked as hard to get me a loan. Toyota for one pushed me around for over a month trying to get me a loan where Bertera got me one in less then 24 hours.oh, and the car of course.. 2006 nissan murano s pearl with 45,000 miles was $16,877, less than the booked price runs awesome and looks immaculate! I also was able to purchase a 3 year or 36,000 mile warranty on top of the 60 day warranty bertera offers. So I hope this helps anyone deciding on where to go for there next car. Bertera is awesome, little weird but the end outcome is what I wanted. could be happier :-)

dwm69

12 de may. de 2010

I found the car I was looking for on their web site and called to make sure they still had the car. I explained I lived in New Hampshire and that I did not want to play games. They were excellent to deal with and followed up with all details of the deal. I got the money I was looking to get for my trade and I paid a fair price for the car I purchased. They even delivered my new car to me in NH to save me the drive. I would recommend this dealer to my friends and family and will probably buy my next car from them. Jay and Frank were both great to deal with.

adam1

11 de may. de 2010

I went to Bertera Chevrolet in Palmer looking for a used pickup, after walking around the lot for some time I went inside looking for a salesman. I met Ed(never caught his last name), who was pleasant to deal with, and told him what I was looking for. I was looking for a specific vehicle I had seen online, but had an open mind and figured I would look at some different trucks. Ed was not sure if the truck I was looking for was at this lot, or somewhere else(fair enough, it is a large dealership), so he looked into what was there. He found a newer, more expensive truck that I was going to love. I was hesitant regarding the price, but he assured me that because it was a newer truck, they could get me a lower interest rate, so the payments would be close to the same. Sounded reasonable so I took it for a test drive and put a deposit on it. I was told a deal should be all set, I just needed to bring in my trade-in. The next day, I spoke with Ed, he told me I got an approval, and would be happy with this deal, and when could I bring in my trade. I was planning on going there again on Saturday morning(this was a Thursday). The next day I got a call from Jason(again, never caught a last name), again I was told that I would be happy with the deal they were giving me, and they needed to see my trade, my plans had changed, so I told him I could come in that afternoon. When I got there Jason started to go over the great deal..... He told us that they would give me what I wanted for my trade, and my payments were going to be $150 over what I told them was my maximum monthly payment! He apologized, said he never saw the salesman's notes regarding what we wanted to pay. He left the office for a couple of minutes, came back with another no good offer, again he left, again another bad offer. I then told him how disappointed I was with the lack of communication going on in their business, and that I would take my business elsewhere. The next morning I looked at my bank statement only to find they had cashed my check for the deposit, I've bought a few cars in the past, and have never heard of a dealership cashing a deposit check before delivering the vehicle, but I guess that's how they work. In short after calling and speaking with Jason, he assured me to fax him a copy of the cancelled check and they would send me a refund check in the mail, plus an extra $25 to cover my wasted time and gas. He told me I should have it by Wednesday. I received my refund 2 weeks later, after emailing a copy of the cancelled check again. Also found the deal I was looking for, I spent less on a similar vehicle with a dealership that values their customers.

Tom400

11 de may. de 2010

I saw a car That Bertera Chevy had advertised on Ebay. It was the exact model & color that I was looking for. I called he number in the ad & got a salesman who connected me with Dominick the Sales Manager. I feel that I had a fairly difficult deal for them to work with. I was trading a 2007 Civic EX for a 2008 Civic SI. I wanted to negotiate the asking price on the car that Bertera had while still getting a fair trade in value on my 07 Civic. After a short while, Dominick & I came to a very fair agreement. I was treated like a valued customer. I rarely see that anymore. Dominick & his team went above & beyond what I feel would be the norm. The car was even delivered to me in NY (2 hours away) at no additional charge. I am giving Bertera Chevrolet & Dominick the highest possible rating because they treated me as if I had been dealing with them for years. I will buy from them again & I will recommend them highly to my friends & family.

HeidiC0719

7 de may. de 2010

I had a great experience. Brian was professional, honest and the best part he did not pressure us in buying the car. In my opinion he is a number one salesman. I would highly recommend anyone to go to Bertera and ask for Brian. Also, their Service Department and Body Shop did awesome work on my car!

JOHNKR

30 de abr. de 2010

I HAD A GREAT EXPERIENCE AT THE PALMER DEALERSHIP.MICHAEL TEIXEIRA HELPED ME ,HE WAS GREAT TREATED ME WITH RESPECT.WAS ALWAYS SMILING.AND THAT MADE MY DAY GO BY SO MUCH EASIER .HE ANSWERED ALL OF MY QUESTIONS AND EXPLAINED EVERYTHING TO ME .ALL AND ALL I AM VERY HAPPY THAT I CHOSE TO GO THEIR I WOULD RECOMMEND IT TO EVERYONE WHO IS LOOKING FOR A CAR.

wilson7

29 de abr. de 2010

I purchased a used SUV from this dealer on 4/11/10. On 4/23/10 I returned at 8:30 AM to have new tires put on the vehicle, which was part of the sales agreement. I was told this would take approximately 2 hours, however the vehicle was not ready until 5:30 PM. On 4/27/10 I returned to the dealer for service as the '!" light was now on, which according the service department had something to do with the tires. It's now 4/28/10 and the "!" is now on again! I have spoken to the service center and Mike T. both of which have told me the car can not been seen until Monday 5/3/10. I requested a car in the mean time as Mike T clearly stated that it was a safety issue, which they have denied this request. Reason for the denial- "it's a safety issue but not a major safety issue"- his words not mine...

LINSIEESAU

27 de abr. de 2010

I traveled to Bertera in MA from CT as the result of an ad I saw online. It was well worth the trip because I had a very good experience at Bertera. I was met by the general manager (sales mgr)who greeted me and we talked briefly before he introduced me to the salesman who would be handling my purchase. My salesman was honest, direct, and not pushy. We had a "normal" conversation about life issues and finally got around to purchase a vehicle. I told him exactly what I was looking for, what I wanted to spend, etc. Less than a week later, I bought a 2008 Grand Prix from Bertera on only my 2nd visit, and I would definitely return to purchase another vehicle in the future.

bdakota47

24 de abr. de 2010

mike was awsome throught out my visit. he was very helpfull while helping me fit me in my new car. he went out his way to show and explain things threw, he broke everything down. he did not give up to get me in the vehicle i wanted. i will recomend him to all of friends,cuz he was that great.

bestone9287

23 de abr. de 2010

Mike was great, no pressure, honest opinions, and he got us a good deal on a car that we love. He made the experience more fun and less stressful for us, thanks so much Mike! We'll recommend Bertera to anyone, looking forward to continuing our business with them.

vmarie

15 de abr. de 2010

I was given above and beyond quality assistance in choosing the vehicle that best fit my needs and criteria without being hassled and pressured into making a decision. My vehicle was also ready for pick up in exceptional time as not to hinder my daily routines. The sales person Larry Flakes was accessible whenever any questions arouse and answered such with precision to the best of his knowledge. My experience was definitely one to remember and the kindness and promptness of this staff brought it above and beyond!!! I hope to experience further positive encounters if need be.

williamchevy

14 de abr. de 2010

My story might end up similar to those unhappy reviews, except I have yet to make the deal that the dealership's sales manager promised me. My hope is that through good communication, I can ask the dealer to stick to his word, and make the deal they promised me, that they seem to be trying to avoid. If they make the deal and stick to their word, I will come back on this review site, and post an honest conclusion to my experience whereby the dealership sticks to its contractual offer, and my legal acceptance that makes this a contract in this state.Went to look at a 2010 Silverado extended cab 4x4. Price was high, but add on sticker was worse. After some similar waiting around complaints that others mentioned before me, I was able to get to work with the sales manager and get to the monthly payments I needed, and what seems to be a fare offer on my trade. There were two rebates discussed in our negotiations. 1 was the current promotion for $4,000, and 2 a GM loyalty rebate for $1,000 because I am currently a GM owner. During the final stage of negotiation, the sales manager came and sat down with us, and said he wanted to know if he got me the deal I wanted, would I be a customer TODAY. I said, if you can get my payments to $380 mo, for 60 months, all I have to do is drop my son to work, and call the wife, and I'm pretty sure it's a done deal. He said, "Oh I can get you the $380 a month no problem, but will I earn your business today. Again, I said one call, and I will let you know TODAY. He was kind enough to offer me the vehicle to take for the night, but that didn't work out. I called the dealership back within 45 minutes to tell the salesman that I would be back in 30 minutes to do the deal as my wife and I agreed it was a good price for the truck and my trade. The salesman who was a decent guy throughout the whole process told me he would get the process started. 20 minutes later, he called me back and said they could not do the deal because the $1,000 rebate was not valid. Though I was upset, and had to think things over, I called back again and told the salesman I would pay the $1,000 in cash for the false rebate that I found on the web as he was right, it was not on any GM site that I found this rebate. He said again, he didn't know, he would have to check with the Sales Manager about the deal, and I said what do you mean, you made a contractual offer, I accepted and am willing to put the extra Thousand down for the rebate, and have not received a call back all day yesterday 4/13/10, and now I've called this morning to see what the status is, and I'm still waiting to hear. Trying to remain optimistic, but its difficult when you read the reviews on this website, and a few others. I'm hopeful that I will be able to post a good review for Bertera, and hopeful give some kind honest feedback to the GM as to my whole experience at Bertera Chevrolet. Stay Tuned......... Have not heard back from Bertera yet, so I'm off to a nice small hometown Chevy Dealer in Amherst, MA to see if they can help me bug my new Silverado. With Bank Pre-approval, a good trade, and some cash down plus taxes & reg. fees to boot, I never though this would be so difficult. While I was at the small Chevy dealer I got a call back from the Bertera Sales Manager, and he was a little overbearing as he spoke I felt that I was being cut off in the middle of my sentence each time. While I do agree there was no way this or any other dealership was going to get the amount of truck I was looking for into the $380 per month at 60 months. I disagree that I did not specify that I would only go 60 months on the loan. In fact, I specifically told the salesman and the Sales Manager that I was looking at 60 months firm. I went as far as to say to these folks when I first sat down, that I would not do the back and forth thing. I told them I would make my offer very clear, and if they could not do it, just shake my hand and say I tried, but could not get you there. Instead, I got a sales manager who calls me back with a bit of an edge to his attitude, and cutting me off impolitely each time I tried to explain my view. I eventually gave up trying to talk with the guy and said, if I need your services in the future, I'll call you, bye. The facts are, if he were so upfront and forthright, why, when he sat and said in a very confident voice "Oh I can get you to $380 no problem", but will I earn your business TODAY, did he fail to mention the terms associated with that payment all together. Isn't that one of the most important things a buyer needs to know before answering the magical question... "Will I Earn Your Business Today"? After reading the reviews on this web site, I am so grateful. With most folks, I could have worked past the minor issues of a not so clear conversation, but when the conversation gets uncomfortable, and then you read all the other reviews, you realize this may not be the best place to give my hard earned money.Combine everything above with the fact that this dealership has a Sales Manager dedicated to this web site, spending all day defending all the unhappy customers, and the really bad practice of using what Edmunds.com calls "The Rip-Off Sticker scam, you should really look at dealers with much higher customer satisfaction numbers. If you want to know about the Rip-Off Sticker Scam, go to http://www.edmunds.com/advice/buying/articles/161746/article.html It will explain how dealers use this dirty little ploy to bogusly inflate the sticker price, to force the public to pay more than the vehicle is actually even worth, placing you even further upside down in the loan to value range. This dealer has actually had a Rip-Off Sticker in every single vehicle I looked at that day.In closing, I placed a deposit with the little dealership in Amherst, because he was a gentlemen, even when he had to tell me what I didn't want to hear. He got me to my payments, though I did have to go to 72 months, but because he felt bad about my experience, he gave me the Z71 Silverado priced $1,800 more than the other dealer, at the same price they were going to sell me a lesser truck at a 72-75 month term. I did not trash this dealers ratings, because the salesman was not a bad guy, and I gave a good score for customer service because the girl who directs the incoming calls was very polite and friendly. My negative points were about the feeling of dishonesty between me and the dealer, as well as the Rip-Off Sticker thing. In the end I rated the price ok, as I do believe the final price would have been ok. Despite getting an even better deal elsewhere, I understand how our free market system works.

twinski3

14 de abr. de 2010

On April 3, 2010, I posted a negative review. Since that day, Bertera Chevrolet has made good on their promises and my overall experience has been good. The car's safety was always their main goal and therefore I should have been more patient with the delivery of the car. I would recommend this dealership.

Havage

12 de abr. de 2010

So, I read all of the reviews on here about this dealership and how corrupt and what-not they were and decided to go for a visit and see for myself. They had some nice cars on their website (with stock numbers) that I wanted to see so I headed over from Boston. I dealt with Michael Tex and he patiently talked to me about the various vehicles and we went on 3 test drives. He was well informed and patient and after the test drives, I said I liked a car but I'd have to think about it. No pressure whatsoever, he thanked me for coming, gave me his card and told me to call him if I had any questions. Just because someone else had a bad experience and decided to go off on a rant, doesn't make this place a bad dealership. They had nice cars and good service. I was greeted before I walked in the door and treated very professionally.

spinaman

11 de abr. de 2010

All the people I dealt with were very friendly, patient and knowledgeable. I would recoomend this dealership and return again when I'm in the market again. They bent over backward to get me in the vehicle I wanted. Their free delivery service is a boon for someone like me who lives so far away (Boston). Free tires for life is a great deal, too.

cferreira05

9 de abr. de 2010

yimmythefitz

7 de abr. de 2010

went in looking for a used silverado. drove the truck, agreed on price. called the next day, to be told that the salesman i was dealing with was "sick"... delt with another guy who was a bit of a flake and almost impossible to reach. I went in to sign the paperwork for the truck and look it over again. the whole ordeal felt rushed and unprofessional. later found out the salesman i was orignally dealing with "no longer worked there" (revolving door type sales staff) i asked them to fix a few things on the truck, which they did, eventually, picked the truck up and drove it for a day when i noticed a few more problems with the vehicle. i scheduled a service appt. and left the truck for the day just to be told that they had no idea what i was talking about, they did hear any noise and what noise they did hear was normal- the big brush off. i was told "well, its a used vehicle!" i earn my living as a mechanic so i had to fix the issues with the truck myself... one of the noises "they couldnt hear" was actually a mistake made by the technician who performed the work on the truck!all i know is if i "brushed off" people that came in to my dealership the way they did to me... i wouldn't have a job anymore!

EMacJr

31 de mar. de 2010

I'm giving this rating because, my previous car interest rate was 21% 2005 Chevy Trailblazer, after going to Bertera Chevrolet, the finance manager in particular worked very hard and got me a deal on a 2008 Ford Expidition at 8%, I could not believe how great they were in assisting me. It was the best experience by far that I've ever had with any dealership.Sincerly,Eddie Macon

fretbuzz

29 de mar. de 2010

Went found a car we could afford, the deal was great. Sales took care of it all Reg, sale, finance .... all we did is sign and drive Car was clean and preped, new tires. We love the Grand Prix and everyone we dealt with was great. This is the second car I buy from Bertera Chevrolet Pontiac Buickand will again, unless the car out lives me thanksMarc & Becky Langevin

pjchehade

15 de mar. de 2010

My wife and I showed up at this dealership on a Saturday morning without an appointement. We were met but a friendly sales associate and informed him that we were looking for a convertible and that we had viewed several on their website. After he wrote down our name and number and noted several makes that we were interested in, he said he would get some keys and promised to be right back. About 15 minutes later, my wife noticed that all the sales people were gathered in one office, I'm guessing the General Manager's. We thought it was odd to schedule a staff meeting while there were customers in the showroom, but we're both professionals and were willing to be understanding. Several minutes went by, and while we weren't able to hear what was being said during the meeting, we noticed that the voice of the GM (or whomever's office it was) began to rise and his tone to sharpen. At one point we actually overheard him swearing at his staff about how some car deal was approved. My wife and I looked at each other in disbelief and she said to me that we should probably leave. We left the dealership feeling disrespected and insulted. This was completely unprofessional and unacceptable of any type of organization that prides itself on customer service. I would never go back to this dealership and would not recommend it to friends and associates.

mam

16 de feb. de 2010

Nate informed me of all of my options concerning my repair and decided that for safety issues my vehicle should be serviced on the day I visited the service department. He offered a ride home while my vehicle was being serviced and called as promised during the day to keep me informed of the status of the repairs. He also called to notify me that the repairs were completed and offered that the dealer would pick me up in the morning if I was unable to make it to the dealership before closing.Nate keeps me informed on services covered by my warranty and explains repairs that have been done. Courteous and efficient.

ehermans

15 de dic. de 2009

The service department has always been very good,ready when promised and fixed properly so I definitely would recommend the service even if you don't buy it from them.The sales department on the other hand really pisses around a lot wasted my time and wasn't very professional.

sammypammy63

5 de dic. de 2009

A friend of mine referred me to The Bertera Dealership in Palmer, MA. It was easy to find just off the Mass pike. I was truly impressed by how curtious the salespeople were.I was never pressured and was encouraged to take my time viewing inventory that met my particular needs. I did purchase a Toyota Pick up and got a great deal and have recommended the dealership to friends and family and will certainly do business there again. Thank you for this opportunity to share my experience in regards to Bertera of Palmer, MA Sincerely, Pamela Osterberg

samueladamsdl

6 de oct. de 2009

My sales experience was not as bad as the other reviews here, I got the car I wanted for the price I wanted, but here comes the big however. They promise they will change all fluids, oil, transmission, antifreeze, etc., and I foolishly took them at their word that they had performed these services. I found out a month and a half later that there was no oil on the dipstick when I took the car for a routine oil service, fortunately at another service center. I also had a single issue "repaired" by Bertera and they botched the job. I had to have their work repaired again a month and a half later. I currently have a complaint filed with them over these issues, hoping for a speedy resolution.

H3

31 de jul. de 2009

Everyone realizes that they are going to get the sales game when shopping for a used car. Bertera takes their game to an all new slimey level. I, like so many went to this dealership interested in a H3 I had seen on their website. I was informed after driving a different H3 that the price on line was less due to a 3500 trade in allowace (WTF!!) yeah yeah like I care I thought I can chew it down when it comes to the numbers game. I was not a need to buy customer, so play your little game but I will get what I want or simply leave was my attitude. Unfortunetely they were very tactical in wasting my time with many different baits. I did put a deposit on one of the vehicles I drove but not feeling quite right with it I asked for the carfax and returned the next day to examine the vehicle more closely. Long story short thank god for the Carfax, the vehicle had several issues with the 4x4. I asked for my deposit back and like so many got to chat with the sales manager on why... Ummm yeah I told him plain and politely that this vehicle was not for me show me another. They brought me a POS H3 that had none of the features I request or had shown any interest in. Now you would assume they would know this by now since I had been there only driving the luxury models. Running short on patience they quickly brought me a fully loaded H3 with all the bells and whistles. I took it for a ride and loved it instantly. Ready to sign the deal I told them what I would pay monthly and not a penny more and I also told them at the highest interest rate I would even consider. I was very clear and repeated this slowly and repetively so that the salesman would have NO CONFUSION to what I wanted. They called me the next day with a happy tone that my finacing was done and better than expected... Happily I went down to Bertera only to have my time taken for granted by forcing me to wait for over an hour and a half for the finace guy. Finally able to sit and talk turkey they gave me the worst rate I could not even believe it! I have never had a interest rate that bad!!! Then they said my payment would be 20 dollars more a month than what I told them was my cap... Angry was not the word for my emotion... I stayed very calm and shook the finace guys hand. I told him I was sorry he wasted his time and mine and I left the dealership.. No yelling or making a scene. I figure anyone with a brain would see them for what they are easily. If you really value your time do not go to this dealership. They think nothing of causing you to sit and wait for them. That is not how it works or will ever work for me in the future. I will buy my H3 but not from ANY BERTERA DEALERSHIP!

LA_3013

17 de jun. de 2009

Wow, I don't know even where to begin with this place. They are just shady scam artists. Reading other people's posts, it's so obvious that they play the same game with everybody. I bought a car, got a horrible finance rate, they wouldn't talk prices, it was "how much do you want your payment to be." (Being young and naive at the time, I went for that) My car was a piece of crap. They supposedly fixed a few things before I took it, but of course, those things weren't actually fixed. Or even better, they told me that there was nothing wrong when I knew there was something wrong. The amount of money I put into that car was insane. At the one year check up call that salesmen are required to perform, I finally decided to write a whole letter outlining the fact that my car had very few miles, but was always in the shop and I was very unhappy. They called me and told me to come in and we'd discuss it. This discussion was some shady salesman bringing me to test drive cars I couldn't afford even though I repeatedly told him that there was no way I could buy one. Finally, I just looked at him and said, "look, my car is a piece of crap, I didn't come her to buy another car from you because I will never do that again, I came here to discuss my car and perhaps get some help with all the repairs it needs all the time." Oddly, he became very short with me after that and told me there was nothing they could do. I gave up dealing with them because I didn't even want to walk into the place anymore. It wasn't worth the stress. But I'd warn anybody against ever going there. They really do a lot of shady things, and they do not sell cars that are quality. DON'T SHOP THERE!

upshuck

11 de may. de 2009

Spoke to him on Saturday, told him I wanted to put a deposit down on a vehicle he told me he could not take the deposit as the vehicle was not in the inventory and it was coming in on Monday. I Called him on Monday expecting for him to tell me teh vehicle was in, I left him a message and he called me back to tell me the car was sold that morning. He said he came in at noon time and the vehicle had already had a deposit on it, I couldn't believe it. I asked what about what you told me about putting down the deposit on Monday, he became argumentive and told me they would find me another one. That was not the point, the point was that he told me the vehicle would be in on Monday, I told him a second time that I wanted to put a deposit down, he again told me he could not because it was not in the inventory and if he took the deposit it would mess up the books. So I said ok Monday it is, and I guess Monday it was not. Now wonder they need to get bailed out, let one of the CEO's go to one of their Dealerships and get treated like the other reviews say they were. Or let them get lied to like I was, dishonesty will get you no where, especially in the car business. As you can see the type of person I am taking time out of my day to write this and don't forget the word of mouth, fortunately I am a business man and know many many people, this dealership gets a big thumbs down..............

InsuranceAgt

10 de may. de 2009

I went in interested in nine vehicles I saw on their website. Of the nine, they had ONE in stock.The salesperson who was "helping" me tried to force me to test drive a different vehicle without revealing its price. I asked three times and he ignored me each time. I had given them my keys for a trade in appraisal, and when I asked for them back the salesman brought me the manager instead of my keys.This dealership is rotten, and I will never visit them again.

bewareofbertera

7 de ene. de 2009

10 REASONS TO BEWARE OF BERTERA OF PALMER!!!!!!!BEWARE OF BERTERA! WHAT THEY DO TO CONSUMERS IS NOTHING SHORT OF CRIMINAL!!!!!!! My experience with them was the absolute WORST!!!! If you have a little time, I will be happy to share my NEGATIVE EXPERIENCES WITH BERTERA. They are as follows:1) On the day I purchased the car, I was not informed that there was only one key to access the vehicle. (This little surprise cost me $146.00 at a Jeep Dealership).2) When reviewing the paperwork, I was provided with a finance interest rate of 7.99% through their bank. When I questioned that, with my 794 credit rating, I knew I could get a better interest rate, I was laughed at and informed by the balding finance manager (the one who owns a boat and loves the Yankees) that I would spend more money on gas looking for a better rate...Well I went to Digital Credit Union and got a 4.75% interest rate! I saved myself over $2,000.3) I was able to bring the car home that evening and was informed I would have to bring it back in the morning for them to get it ready for delivery. After multiple calls to the service department and ONE WEEK LATER, my car was finally "ready" for me.4) After only having the car for a short time, it failed to start. Believing that it would have to be jumped, I called my neighbor and then I pushed it out of my garage. If I was a guy, it probably wouldn't have been a problem, but I am a 5'2" female, weighing only 112 lbs. I can hold my own, but it is a struggle to push a Grand Cherokee out of a garage at an uphill slant. Anyway, the car failed to start multiple times and back to Bertera it went.5) If I ever have to deal with that putz, the Service Manager, Geoff, it will be a cold day in hell! I was told the car would not start because there was corosion on the battery and there was not enough charge to provide a spark to get the car started.6) I brought the car back again and this time it stayed at Bertera for TWO WEEKS. Geoff informed me that they could not duplicate the problem and that possibly it was due to my having too many keys on my keyring and breaking the connection. WHAT???????? I may be a blond, but I'm not a stupid blond...well, may I am....because I did purchase a vehicle from Bertera!7) To add insult to injury, I had to fight for a loaner. After speaking with the General Manager, Sam, I was provided with a loaner. Boy, it's too bad that the inspection sticker had expired even before I sat in it, a little detail that those boys at Bertera failed to notice. I was stopped by a state police office and informed that although he did sympathize with my situation, he would be escorting me to the nearest inspection station. Yes...I did pay for that inspection sticker and was never reimbursed. You folks at Bertera can thank me after reading this wonderful rating. 8) When I went back to Bertera to pick up my peice of crap, I spoke with the General Manager, Sam. I explained that I did not want to keep a vehicle that I paid too much for and was not reliable. He agreed and had one of his sales people, Myron, take me out to the lot to pick out another vehicle and they would "work with me". After test driving a 2008 Pontiac, I decided that I would purchase the vehicle. I had my cell phone with me and called my bank Digital Credit Union to ask if they could give me the MSRP on this vehicle. They did, and guess what..it was $3500 lower than the price that Bertera wanted for the car.9) When we got back to the dealership, Myron asked me what I wanted to spend monthly on a car payment! I told him that I did not want to play that game and to just tell me what the price of the new vehicle would be and what the trade in value on the piece of crap that I had purchased less than 3 months ago would be. Well, they would give me $7000 less than I paid for the trade-in and charge me $3500 more than my bank told me the MSRP was. Needless to say, I marched out of there very unhappy.10) Therefore, I went to the dollar store and purchased some yellow poster board and markers and made signs that read 'BERTERA SELLS LEMONS'. I taped them on my lemon across the street at the Big Y parking lot, right where everyone test driving their lemons could see. Needless to say, they called the police and the manager of Big Y told me that I had to leave. Everytime I hear a Bertera commercial on the radio, I want to puke! The entire team at Bertera give an all time low to the term "Sleazy Car Dealer". I may not be able to have my sad and sorry situation rectified, but I do not hesitate to tell everyone that I come in contact to steer clear of your dealership!

Jamnyoung

5 de ago. de 2008

Save yourself a headache and NEVER go to this dealership. The prices advertised are after a $3500 which they conveniently fail to disclose until you sit down to talk numbers. The sales people are just go betweens with the sale managers. They over promised and significantly under delivered. We were promised a specific price and when we went to sign our purchase agreement the payment was $61 more then promised. After an agreement we did finally come to an agreed price. However we signed our ppwk and still have not been able to take delivery of our vehicle. Empty promises and flat out lies were made to us by the dealership. Not one employee has taken responsibility for our experience. Everyone passes the buck onto someone else. We've actually filed a complaint with the BBB to try an assist us with the delivery of our vehicle. Essentially we've been taken!!!

carshopper07

30 de may. de 2007

We found a truck that we liked on the internet and decided to go and see it at Bertera Chevrolet in Palmer, MA. When we arrived the woman at the desk did not even make eye contact. No one asked to help us so we finally asked to speak with someone. We were told to wait. While we were waiting, Brian asked if we were being helped. We said we just had a question. He said he is here on his day off but he would help us. He introduced himself only to my fiance and refused to tell us about any car in stock without us giving him our name, address, and phone #. He finally looked up the truck we were interested in and said he sold it himself 2 days ago. He said that the prices listed on their website are really $3500 more than the internet listed price, because it assumes a trade in. We didn't have a trade in. Brian told us that the truck that we wanted is sold at a "premium" and would be hard to find for the price listed on their website or at the kelly blue book value. He made us wait several times and then came back and asked if we are interested in a SUV. We told him we wanted a truck like the one they have listed on their website. He left again and came back and told us that he is able to get a "special" deal at auctions around the country. We told him we'd prefer to search for that "special" deal ourselves. We were extremely disappointed with Bertera Chevrolet's misleading advertising of their prices on the internet and their very poor customer service. We will never buy a car from there.

docstallman

28 de nov. de 2006

The price of the car was good and our sale person was decent enough, but we all know they are just pawns to the sales managers. And the sales manager treated us like morons. They had the car listed for X price on the internet, then gave us exactly what Kelly Blue Book had for our trade-in. They kept going back and forth doing the "let me talk to my manager" thing, but never really made us a better deal than what was listed. I do sales and marketing consulting for big clients that trust my understanding of how to be successful in sales. I'm not an idiot, I know when someone is playing a sales game with me. Then the car didn't have the remotes for the keyless entry system, which they didn't disclose until after the deal was done. When I went back they said, some cars don't have them even if the car has the system. It's like floor mats. That's great, but the car we bought was 6 months old and the remotes cost over $100 each. Non-disclosure of missing parts is a big problem in my book, especially now that I can't do anything about it. Worst of all, they had a sign in the showroom that said anything less than 100% satisfaction is unacceptable. I would never recommend this dealership to anyone, they cheap prices aren't worth the horrible customer service.