Andre Pelletier

5 de ago. de 2021

My wife and I visited Don Beyer Volvo in Winchester with the intent of only test driving a car. Several hours later our impression of the Volvo XC 40 was so favorable, and our treatment by the sales staff so good, that we decided to purchase one. Even almost one month later I feel I can personally phone Bud, my sales representative, or even stop in to ask him any questions or address any concerns. And everything has been answered or addressed to my satisfaction! I wholeheartedly recommend Beyer Volvo to anyone seeking to purchase a premium car. Just a test drive will prove that there is a difference in a Volvo car's driving experience.

Paul Knuth

12 de ago. de 2021

If I could give Beyer Volvo negative stars, I would. But unfortunately I can't. I would like to warn potential buyers thinking of buying a car from here of a deceptive business practice that they are engaging in. I was communicating with one of their salespeople by e-mail about a purchase. He e-mailed me a price breakdown. It had the list price for the car listed, the $1500 cash rebate being offered by Volvo, and then a "Taxable Fee" of $1195 was added back into the price. When I asked the salesperson what this "fee" was for, he said that it was the dealer destination charge to transport the vehicle to the dealership. I replied back to him that the destination charge was already included in the list price of the car (which it is). He said because they were discounting the car $1500 (which they aren't, that is a rebate being offered by Volvo), they "add back" in the destination charge. So they are basically charging the destination charge in twice, negating most of the cash rebate being offered by Volvo (Beyer themselves offered no additional discounts on the vehicle). They might as well call it a "market adjustment charge". But instead they choose to be deceptive and call it the dealer destination fee. While probably not criminal, it definitely is an unethical practice for the dealership to make more money off an unsuspecting buyer. Needless to say I won't be buying a car from here, and I hope that anyone else who is thinking about buying a car from here will read this and think twice.

Travis Pettit

17 de sep. de 2021

I recently purchased a V60 Cross Country and Ben (my salesperson) could not have been more helpful! He and the rest of the staff were helpful, courteous, and extremely knowledgeable. Will definitely return for future Volvo purchases.

Bill Puhak

1 de jul. de 2021

My almost vintage 2004 XC90's actual vintage front end assembly finally cried UNCLE! Worked closely with Nick/Service to determine what was needed, cost and time. To his great credit, Nick efficiently sourced all needed parts and arranged an XC90 loaner while repairs were made. Rides almost quieter than when new along roads in Sweden and now in West Virginia..Looking forward to 300k. With Nick's support, shouldn't be a problem...

Ginger Dawson

4 de jul. de 2021

A great experience. Easy to schedule. The employees are all friendly and very helpful. Service completed in a timely fashion.