Angela Sears

24 de ago. de 2021

This is not a sales or service review, but more of a care and be there review for this dealership. This dealership goes above and beyond for their customers! Here's WHY! I was walking in the service door, was going to be a first time customer, as I just moved here from GA. I went to the restroom and was getting ready to walk up to service desk but they had customers. So I waited back, (precaution for Covid) and that is when the lady at the left desk passed out. It was severe, that's all I will say here, but they ran to get a girl from the front to assist her. This girl, a employee of Biggs, come running and jumped right in. She knew what she was doing, and you could tell she had some kind of medical knowledge. She assisted the lady to her abilities until she called for another guy to help her start CPR. Together they did an AMAZING job until the EMS arrived, 20 min or so. Them 2 employees, especially the red headed girl was amazing, professional and on point. You guys have a true heart of gold woman there on your team, and I hope she and your dealership are blessed beyond measure. There are not many good people that would do something like that for a complete stranger. Love and hugs goes out to that girl, may she blessed as she blesses others around her! Bless Biggs!

Charlie Sullivan

7 de ago. de 2021

We have bought four vehicles from Gerald Gregory, and now ordering a fifth vehicle. In all the years of purchasing vehicles, I never seen any sales person treat us so great like he has. Everyone from Financing (Scott), Parts (Dan) and Service department has been really great to work with. Thanks for making everything work so Great! Charlie Sullivan.

Angela Reeves

19 de ago. de 2021

First, Scott (finance) and Franco (salesperson) were great to work with. Barry, the sales manager, was completely rude and dismissive. I found the 2021 GMC Yukon online. Called to place a deposit and waited over a week as it was stuck in transit. The day it arrived on the lot, I was notified. The sales manager was annoyed that I wasn't able to come purchase it right away. After I rearranged my schedule to accommodate his annoyance, I then drove 3 hours (each way) for the vehicle. Barry never talked with me directly even though I offered to speak with him multiple times as we were struggling to agree on pricing. He never even acknowledged me directly. He walked in and out of the building repeatedly with no attempt at a hello, goodbye, or explanation on why we couldn't agree on the numbers. In the end, I purchased the new vehicle - thanks to Scott and Franco, and I brought my Tahoe home. Two of the other sales people congratulated me on the purchase and Barry walked right behind them, no acknowledgement, and left. In all the vehicle purchases I have done - new or used, $15k or $75k, I have never had a sales manager be so rude, dismissive, and difficult to work with. Given the state of the market today, I understand every penny counts. But so does every available vehicle to sell. My impression is the dealership would have worked with me on a fair trade-in value, meeting somewhere closer to middle, and have an extremely good condition used vehicle for sale in their local area. In the end, he never explained to me directly his position or costs. He only said a number to the salesperson and wouldn't move. I did my research. I knew the market value. And I already have people inquiring on my Tahoe (2017) which I brought home with me. In my opinion, an unnecessary loss for Biggs. He is an absolute risk to the success of Biggs. I will never recommend the dealership due to him. The only reason for my 3 star rating is to not be unfair to Scott or Franco.

Ryan Williams

3 de sep. de 2021

My wife and I went to look at vehicles and the next thing we know we were purchasing a car very excellent staff and not pushy unlike other dealerships. Thank you to all the staff helping us with our new vehicle.

Robert Brown

9 de sep. de 2021

I used the service department for a warranty repair which ended up being a transmission replacement. I have absolutely no problem with the workmanship. My vehicle works great. My problem is in the professionalism of the technician(s) that had contact with my SUV. They did nothing to protect the carpeted floor mats in the vehicle. Fortunately, I was able to steam clean the floormats and remove the oily stains left behind. I was also able to clean the oil drops off of the leather seat. It seems they never heard of putting paper down to protect the floors of a customer's vehicle. I know they cannot help getting greasy/dirty shoes and hands, but the transfer of this to the vehicle could have been prevented.