rockinstephen

8 de jun. de 2014

This happened 3 years ago, but I strongly feel the need to pass on my experience with the Service Department of Bill Dodge Kia of Westbrook. I drive professionally for a regional transportation service. I put a lot of miles on my vehicles and need frequent oil changes. I had a $10 discount coupon for an oil change at specialty service shop just around the corner from Bill Dodge Kia. Since the shop was very busy, I agreed to have them call BDK to have them do the work. I arrived, gave the man my keys, and took a seat with about 1 1/2 hours before my next scheduled client pickup. I started to become uneasy after an hour. I stuck my head in the shop and noticed my car on the lift so I sat down again. 20 minuets later, I looked again, and my car was still on the lift! I mentioned my situation to the man, and he went into the garage area. He returned and told me it would be "just a few more minuets". Now I ask you - How long does it take to do an oil change? By the time my car was ready, nearly 2 hours had gone by and I was late for my next pickup. But here's the real kicker! They tried to charge me over $50 for an oil change! I was livid! I nearly went through the roof as I exploded in front of other customers, but I didn't care. I had paid less than $30 for my previous change and this time I had a discount coupon! They finally reduced the charge to $38 but that was still the most expensive oil change I've ever had for non-synthetic oil. If you choose to buy a Kia from Bill Dodge of Westbrook, that's your business. However, you should think twice before trusting their Service Department. Get it in writing first!!! A Kia may be a good car, but I'll never buy one...

Joe and Jenn Delan

23 de feb. de 2014

My wife, Jenn, and I stopped in to just see what they had available, don't all sellers say that? Jim Craves, sales associate, met us and answered all questions we had. He found the car we were looking for and then shocked us when he not only set our mind at ease but met the price we wanted. We were pretty much flabbergasted. The sales process was smooth and 2 hours later we walked out the door with a brand new optima. I cannot say enough good things about Jim, Bill Dodge Kia and the whole process. They made a new customer for life.

A Richardson

4 de feb. de 2014

Thank you for such great service and making the process so fast and easy. I'll call you for the next car I want to buy

David & Loretta

2 de oct. de 2013

Thank you Thaddeus Green and the Bill Dodge team. Wonderful service and very knowledgeable sales staff. We love our new GMC Sierra SLT pick up truck.

Chief Mike.

17 de jul. de 2013

I had always thought that I would be the last person to ever consider leasing a new car, until I accompanied a family member to Bill Dodge Kia when she leased a 2014 Kia Sorento. The lease agreement was nothing like the "old days", when car leases were just North of larceny. I was so impressed that I leased the same model the next day. Sales tech Peter Thibault was well informed, personable, and extremely patient. We had many questions, all of which were answered to our satisfaction. I returned 3 weeks after accepting the car (with no appointment) with a few more questions and Peter still treated me like a V.I.P. Absolutely worth a visit!

mamiles11

8 de abr. de 2013

I have been very happy with Bill Dodge Kia over the last 3 years. I have purchased 2 vehicles from their Westbrook location and both from Todd Visser. In both dealings with Todd for sales he has exceeded expectations. I am pretty precise as to what I was looking for in a vehicle all the way down to color of exterior, and interior and not with a huge monthly budget. Todd was able to find me not only 1 vehicle, but a second that fit my style and personality. In both sales he has been a tremendous help making sure that It was a perfect fit and that it was something I was going to be 100% happy with. He isnt just about selling the vehicle though; when I go in for service to my vehicle he is there and is willing to chat and make sure that I am still happy, make sure the vehicle is still going great and meeting all the needs and expectations I had. He has done a tremendous job both times and any time a friend or family member mentions getting a new vehicle I tell them to go to Bill Dodge Kia in Westbrook.

SouthernT

23 de ene. de 2013

Well.... you know how some people say "I Love this Bar"Well.... "I love this Dealership"I have told everyone I know to go there looking for a car.

ConsumerMaine

8 de dic. de 2012

I have done business with Bill Dodge Kia for years now, and I have to say that time and time again they fail to maintain a high level of customer service. I believe that they are full of empty promises and once you leave the lot, you are leaving any piece of customer service behind. I find that their follow through is terrible and when you do get into a situation in the near future such as a vehicle breaking down shortly after purchase, you will get little to no help from this dealership.I STRONGLY encourage you to seek out Rowe Kia in Auburn, ME before purchasing from this dealer. I have seen the signficant lack of customer service from this sales team first hand, and believe me when I say that it is not an isolated issue.

Gervais

23 de jul. de 2012

I bring my two cars to Bill Dodge for service and I have always been pleased with the service; very friendly, helpful and professional. I think the rewards program is a great idea to keep customers coming back for service and a new car.

TheGrants

12 de jul. de 2012

My husband and I started looking very cautiously in January of this year. We reached Todd Visser through the internet. When we walked into Bill Dodge Kia in Westbrook on July 3rd we were happy to meet Todd in person. He already had an idea of what type of buyers we were; cautious. He was patient; not condescending at all. I would highly recommend Todd Visser and all the employees we have met so far. Thanks Bill Dodge Kia.

MEautochick

7 de jun. de 2012

One of my first purchases at this dealership back in 2009 was a Saturn. Now since Saturn is gone I have moved onto the 2012 KIA Rio5 and love the car! John Conover has worked with me on both of these purchases and I do not see my going anywhere else for buying a car...I have no reason! I have found the easiest, friendliest, unstressful car buying dealer I've ever dealt with (that's saying a lot w/ my history of car buying). The service dept. is just as awesome as the sales group. Friendly, accomodating, educational and fair. I don't feel 'persued' when I enter the lot, which is excellent because I hate the swooping sales types who don't give you a chance to just browse. My questions were answered and they don't make you feel like an idiot if you ask questions. They also respect a well educated person when they walk in and know more about the car than the dealer! I study cars before I purchase them it takes a lot of time and when I go in I want them to know I know what I'm looking for and what I am willing to pay. John worked w/ me to find what I wanted specifically and he and the finance dept worked to get me into this car with the price I was willing to pay. I absolutely recommend shopping here and servicing your vehicles here. Very community oriented and super friendly. Best part is John is very active in following up with me on any questions and when I visit he takes extra time to say hello and he recognizes me by sight. Love this!

tmshannon

1 de mar. de 2012

The dealership is very welcoming and not high pressure. Several of our relatives have purchased vehicles from Bill Dodge so we knew they were reputable. John was a very "in the moment" sales rep. He moved with us from used car to used car, then on to the topic of leasing. Even though it was not his strength, John helped us understand the Kia lease program and with the help of Bob, we were able to match our payment needs with a brand new Kia. We were very happy with the deal, the car and the customer friendly service. We will be going back again and recommending them whenever we can.Tim Shannon

rlhawkins

7 de dic. de 2011

Found vehicle on line we were interested, Tony assisted us & was very helpful. Damien did all the paperwork with us, got us a really good finance rate. Everyone was very freindly & helpful - great group to work with.

jrisbara

15 de nov. de 2011

So far, my experience with Bill Doge has been exceptional. Friendliness of staff is outstanding. Not pushie!! Everything very clean. Outstanding dealership. Would recommend to anyone and will continue to do business there.

TDoten

12 de sep. de 2011

We had a great experience with our new purchase of a 2012 Kia Sorento at Bill Dodge. We were treated with respect, offered a great price for our trade in and the new Kia, and all of the financing options available to us. We couldn't have asked for a better sales team to work with. We had a very specific list of options that we were looking for and they made it happen by locating just what we wanted and brining it to Maine!

JimCheng

4 de ago. de 2011

Friendly and courteous, knowledgable of vehicle and went out of his way to assist us, first with the purchase and then with the service. Follow-up was excellent both from the dealer & with corporate service.

Mick Early

3 de ago. de 2011

I found the salesperson, Peter Thibault, very helpful and will to go the extra distance for me without any "sales pressure". A welcome change indeed!Everything I was promised I received and would have no trouble reccomending Bill Dodge to friends and family!

gkimball

2 de ago. de 2011

The team of people who helped us to make our purchase at Bill Dodge were exceptionally accommodating. Without being overbearing, they fully answered all our questions, competently researching anything they were unsure of. Not having an Elantra in their inventory, they ordered us the car we wanted, and afterward, when we changed our minds, they didn't seem the least bit offended. In the meantime, we found a very competitively priced Kia Optima at a different dealership, and because Bill Dodge didn't have the same model on hand, were about to make our purchase elsewhere. Lori, however, worked a little magic, found the same car in New Hampshire, and was able to get it to us in two days. We love our car, believe we got an extraordinary bargain, and were more than satisfied with the service at Bill Dodge.

richardsk

9 de abr. de 2011

My family and I have purchased several vehicles from Bill Dodge, our last vehicle purchased was a Kia Sorento. We love the car and had a great experience during our visit. Peter, our salesperson, and Debbie, one of the salemanagers there were helpful and went above and beyond to take care of us. We would strongly recommend Bill Dodge to anyone looking for a new vehicle.

DaveLesley

25 de mar. de 2011

I bought my first Kia back in 2007 and it was a great purchase. Love the Kia brand itself. So, when it came time for my wife to get a new car we went back to Kia because we had been so pleased with mine. We picked the one she wanted and started the paperwork. 4 monthes later, and we are still doing paperwork. The dealer sold us the wrong car/vin#!! The day we "bought" this car, the finace representitve flew through everything and did not really listen to our questions and forgot to collect our downpayment and our ID's, and once he was done, him not us, he left, like locked the door and turned off the lights and went home. Meanwhile we are still in the parking lot getting it insured. So they had us come back in a few days later when they relized their mistake, to resign all the documents again, fine, annoying but fine. Then, we get a call a week or so later saying we needed to come back in and do it again because something happened with the paperwork and it needed to be redone. So we were very frustrated at that point and explained to the account manager this. I mean if my wife had been pulled over they could have arrested her since the VIN didn't match. If she had been in an accident, dealing with the insurance would have been a nightmare, since we had insured the VIN#, they had given us, which was wrong. He apologized and was willing to throw in a few features to try to make us happier. So, ok, we filled the forms out and felt a little better, but that excitment of getting a new car had already been extremely dampened and now we were just hoping it was over and done with. Now, 4 monthes after our purchase, we get a call saying they are still having issues with the paperwork and need us to to fill out more paperwork since the Original VIN#/car they recorded that they sold us is still somehow tied to us. Looking at the paperwork and they want us to sign a title as the seller of a car we have never owned as well as a number of others. I will not buy another car from this dealer. I love getting my car serviced there, they have been great in that deptartment but I have no confidence in the sales department. Not to mention that while I was getting my kia inspected, waiting in the waiting room, I can hear the sales staff making fun of customers. I was not the only customer sitting there but how innapropriate to make fun of customers where other customers can hear you. I will also be sending this message to KIA itself, so they can be aware of the face that is selling their cars and the image they are putting out there.

jimipage

28 de nov. de 2010

My first new car and I am very pleased with it. Thank You Bill Dodge for a smooth and easy transaction. I recommend this dealer for anyone looking for a new or used vehicle. After the sale I was taking to the service department and introduced as part of the family. I'm hoping not to have to see that part of my family for awhile.

ardeetoo

11 de sep. de 2010

Had firstvisited dealer looking atused SUV"S and dealt with Tony. After looking at used found new Sportage holdover at veryreasonableprice. Shopped around at othermakes and checked reviews of Kia and decided on Kia. Returned to Bill Dodge and saw Tony and bought the 2010 Silver Kia Sportage. Got excellent treatment and quick procees buying car. Thanks to Tony and chad got options I wanted and terms We were looking for. Definatelywould recommend to friends and return there myself in future.

kiaamanti

8 de sep. de 2010

I have had two different issues with my Rissistall coverage. One paint damaged do to chemical. Chade address the problesm with Ressistall when I was unable to. The problem was taken care of. The second was a worn hole in my Front driver sidefloor mat, I have never had a floor mat ware out. Also rear mat was stained an I was unable to steam clean it out. Chad took the time to fill out the paper work and before I left the dealer ship there were new floor mats in my car. I am one to take care of my cars. We have a KIA Amanti and enjoy the car, We have recived many postive remarks on the Kia. This Kia will have been my 5th car from Bill Dodge. Thank-YouLes Holmes

Pnut

30 de jul. de 2010

I just purchased a Kia Rio from this dealership and I am very glad I did .I had e-mailed about this auto and Brian answered me,We talked over the phone a little but I also went looking at other dealersips.Brian never pressured me about this looking at other dealer and guess what The best deals are at Bill Dodge Auto Group.Not only did I drive out with a very nice auto but I had one of the best experances in my life.I will no longer recommed any other auto dealers to my friends and family,I will only recommed Bill Dodge Auto and Brian Kelsea to them. Thanks you ever so much Bill Dodge Auto and you rock Brian Kelsea.

kstocket

18 de may. de 2010

Great experience from start to finish. Made all arrangements over the internet, including sale of our existing vehicle. When we arrived, the car was cleaned, full of gas, and ready to go. We would definately purchase with Brian again - he made it very easy.

mgroberts

17 de feb. de 2010

I was greeted right away, but the laidback sales approach made me feel comfortable so I stuck around and test drove the Soul, Rondo, Sportage and Sorrento (I was like Goldie Locks, trying to find the one that was "just right".) John let me feel like I was running the show until I was ready to make some decisions. Then he helped me understand the differences between each model by reminding me of the pros/cons of each model based on my particular needs - I could tell he had been listening to me all morning. To make a long story short, I bought the Sorrento. John made a more expensive sale, because I felt free to explore all the models without pressure from him. I left with the vehicle that met my needs, that I loved and at what I believe to be a fair price.After all my research and such a great shopping experieice I am a big fan of KIA and Bill Dodge Kia, Westbrook, Maine!Sincerely,Michelle

dbrenner

7 de feb. de 2010

Hi,We worked with the financing with Charlie Burns after having a GREAT experience purchasing a used car. Since Charlie lives in the same town as us, he offered to switch vehicles with us if it was more convenient for us to have our car taken in for service by him. Three months after we bought the car, it was time for basic service. Charlie switched with us, made the switch conveninet and we got the work done with no disruption to our lives. You talk about GREAT customer service!

DonnaD

7 de ene. de 2010

Garry Conner was friendly and helpful. He listened to what I was looking for in a car and steered me away from two cars that had questionable Carfax reports. After the deal was closed he gave me another review of the car (a 2010 KIA Forte) and introduced me to the service team. I felt like I was more than just a commission to him.Bob Houp was patient, courteous, and professional. He let me take one car home overnight and although I didn't buy that car, I didn't feel like he was irritated about it. When I finally settled on a model and we negotiated the price I walked out/drove off feeling like we'd both won. It was a good feeling. I highly recommend either of these gentlemen to anyone looking for a new or used vehicle.

telchoice

30 de jun. de 2009

I normally don't like Auto Dealerships but Bill Dodge was an exception. The salesperson Brian Kelsea was very professional and knowledgeable about the vehicle that I was buying. I would recommend this dealership to my friends and family. John Marquis

cabincreations2002

30 de jun. de 2009

I would stronly recommend Bill Dodge. Gary Cheney is an exceptional salesman, he was very pleasant and accomodating. Everyone we dealt with was there to meet our needs, they were not pushy. I went in several times before I bought the vehicle. Gary called me once at home. He did not overstep or become too much of a salesperson- he let us buy the vehicle when we were ready. He was very knowleable. We are happy with the new truck we bought at Bill Dodge.

lemonsong67

9 de jun. de 2009

Had a sticky financial situation and still ended up in the car I wanted! I didn't feel like I was pressured into signing anything. Everything was explained perfectly and was a virtually painless experience. I've always done business with Bill Dodge and will continue to do so in the future!

rhondajohnnkidz

24 de may. de 2009

This was, by far, the best car purchasing experience ever. Herb is excellent at his job. He makes you feel welcome, not pressured, and very willing to go the extra mile for customers. Definately will be back to see him for the next vehicle! Working the financial process was quite painless with Deb - thanks to both for a great experience.

wifepoo

5 de may. de 2009

WOW is all I can say!!!! BEST experience in all my 20 years of purchasing/leasing a vehicle. Thanks so much Herb and Debra!!!!!!! BONUS is that the 210 Kia is an amazing vehicle!! It rides incredible and I cannot tell you how many people say "wow cool car" :)

swimlessons62

4 de may. de 2009

This is my second vehicle in a row from Bill Dodge KIA. I would highly recommend them to anyone. My credit was sub par, and another dealership sent me out the door as a result. Bill Dodge worked with me, and gave me suggestions on how best to rebuild my credit rating; while finding me a great car at a great price. If Herb is still working when I trade in, I will be looking for him to get another vehicle. Did I mention my KIA Sportage had 130,000 miles after eight years and no major breakdowns? Mike Blanchard

smithmegpeachy

23 de abr. de 2009

Every time i go in i am always greeted promptly and with a smile i have only a few issues with my new kia that i love very much its my first brand new car, the issues that i have had have been addressed in a timely fashion. Last week my car was shot at yes shot at and it has a small bullet in the trunk and the body shop guy Ryan Labee came out and did a estimate with in minutes and it will be going in to be fixed next week. I also am having trouble with my doors locking when they feel like and Mike Saucier told me there is a bulletin for it and they have ordered me the part. when ever i drop my car off i receive a shuttle ride to work and then they pick me up when my car is done i think that is a great services.

cnaaykens

20 de abr. de 2009

Why the fives? Herb Demerchant. Here is a guy who knows how to please ! I don't mean it that way ..stop it. Herb was friendly,knowledgable and willing to work with me to seal the deal on my Optima. When I had a minor problem, he took the reigns and made sure that the problem was fixed immediately. Need a new auto, go see Herb. Please be sure to tell him that Charlie refered you !

gdimillo

15 de abr. de 2009

Buying our Kia Sportage was actually a pleasant experience and that certainly is not usually the case. Herb Demerchant was courteous and friendly but also very professional and was 'on top' of the sale from start to finish. We've been back for service since buying the car and the service department is top notch.

MaggieH

15 de abr. de 2009

Herb gave EXCELLENT customer service and worked with me and loan companies to get an affordable price on my new Kia Spectra. This is my second vehicle i have purchased from Bill Dodge in Westbrook, Maine and the company is truly there for the people who are looking to buy a used or new car. If i could give them a 10+ i would do so. Thank you so much!

ToB4everred

15 de abr. de 2009

Peter took the time to explore what I was interested in. We did a test drive and I did not feel rushed or pressured to buy. I appreciated the patience. He answered all my questions, he was knowledgeable and the price was right. All the staff that I met were friendly. Thank you.

kristypstaples

15 de abr. de 2009

Kristy Higgins did an outstanding job. She is an asset to your company. Thank you for making my purchase of my 2008 Kia Optima very pleasant. Kristy did a great job making sure we understood everything about the car. We very much appreciate her helpfulness.

crested

9 de abr. de 2009

I wanted to write a review.Tony was a great sales person he made you feel like you were the only one that ever bought a car.He went over inside and out of the car option.The transaction went really smooth.I have been at other dealers and this one by far passed all the others.Lori Morin was a very pleasant person also.Again made you feel special.Thanks Richard & Judith Bolduc