escape10

20 de ene. de 2016

Troy was awesome and incredibly helpful. I felt like he was very honest and up front with me about concerns I had. The entire staff was very patient with me as it was my first time buying a car. I had two minor issues with the car that I was concerned about before purchasing it but the service center took care of all of it and I feel very confident driving away with my vehicle. I plan to go back for any kind of service.

Blackman Sam

16 de ene. de 2016

I went to Bill Pierre to get a SUV and rolled home with the best vehicle I have ever owned.I expected a lot lizard and ended up a exceptional and experienced , happy car salesman.Need I say more? I think NOT!

Steiner4

24 de dic. de 2015

Taylor was a great and honest car salesman, very helpful in making sure we got the vehicle we wanted, I loved that I never felt under pressure! Made buying a vehicle a great experience. I would recommend anyone who wants to buy a new or used car to give them a try!

greearkrista

9 de dic. de 2015

I had been car shopping for 4 months and finally decided on a older Honda CRV. In one of the major car buying search engines, I found that Bill Pierre had the car I wanted for a clearance deal, price not too far away from the Kelly Blue Book value. By this point, I had test driven 12 cars and brought 4 of them in for a formal inspection at my mechanic so I was a pretty informed buyer. I called ahead, talked with salesman Tony Senter, and was able to get right in. I looked at the car, test drove it, then worked with the dealership to get approval to take the car to my mechanic for a third party inspection before purchase. Unfortunately, this was the day of a terrible wind storm in Seattle and when I got the vehicle to my mechanic, their power was out. Knowing that this was the car I wanted and that the price was one I was willing to pay, I decided to gamble and purchase the car since it was low miles, there was no obvious damage/concerns and the CarFax was good. Mason Parker, floor manager, was also helpful that day in setting up the paperwork for the temporary loan and eventual purchase. I went home that day a happy camper. This was a Saturday in August. I took it into my mechanic first thing Monday morning for a formal inspection. Took this to my trusted mechanic in U Village who Ive worked with the past 3 years. They discovered that the catalytic converter was held together with metal zip-tie contraption (which is not normal), there was an odd sound coming from the exhaust and there was a substantial amount of rust in the undercarriage. My mechanic was quite upset with Bill Pierre for selling a car in this condition and encouraged me to contact the dealer and see what they could do. Bill Pierre told me to bring the vehicle into the service shop and offered me a car rental for the day at no cost to me. I dropped the vehicle off at the service shop where they did a half-asked job of the undercoating for the rust and ignored the catalytic converter but fixed the exhaust sound. I contacted Luk Blackwell, the General Manger, to share my frustration and he was very understanding and responsive. I shared with him what my mechanic told me and he offered to have a phone conversation with the mechanic to get a better understanding. After that call, Luk offered for my mechanic to quote him for the repairs (which were about $1800) and the dealership would foot the bill.Bill Pierre came through for me. They fixed the major issues with the car, after some back and forth communication. They were understanding of my frustration and responsive to my concerns. Even though I didnt buy a Ford model from them, they still treated me with respect and patience. Luk was especially noteworthy as he was able to fully resolve my concerns. While I would recommend that everyone should have a vehicle inspected for a third party before purchase, Bill Pierre Ford is a great starting point for car search and I had pleasant interactions with all staff there.

JohnInShoreline

2 de dic. de 2015

When my spouse and I visited Bill Pierre Ford with the intention of purchasing a new or used truck, we had no idea how helpful, insightful, and generous the employees there would be. Kelly, the sales representative who assisted us, went above and beyond what seemed reasonable for someone in his position, even volunteering to bring the vehicle we were interested in to our home in Shoreline so we could test it out! The finance guy, George, was equally pleasant to deal with; he made the loan process quick and easy to understand. My deepest thanks to Bill Pierre Ford for employing some truly great people, and for making our car-buying experience an enjoyable one.

goober

2 de dic. de 2015

We discussed my offer over the phone on my trade and what I wantewd to pat for the 2013 Mustang Boss 302.I am from portland so I was very pleased to find there were know changes to the deal we had made over the phone(pending the condition of the car I was trading) I would Recommend this dealership to anyone.Thank you

Dougk

29 de oct. de 2015

Bill Pierre was our first stop in our car purchasing venture to sort of "kick the tires" and use them as a starting point. We were looking for a reliable, used vehicle and did not have a strong preference in the manufacturer. We were introduced to our salesman, Ayo, (Odunayo Emmanuel Ajayi) to discuss our need and price range. He asked us a number of questions to better understand our goals which made us feel he had a personal interest in getting us what we wanted. Long story short, he made all the difference in our positive buying experience. He was very understanding, compassionate and patient and possesses great customer skills. He is a very courteous, caring individual - not the "typical" used car salesman. George Kourtis was involved in the financial aspects of the purchase and he also was very personable and very comfortable to converse with. Great deal with a great team!

kgdavis63

17 de oct. de 2015

Nothing but great things to say, everybody there from the salesman to the desk managers were professional and courteous, no high pressure atmosphere. Extremely happy with my 2010 Ford Taurus SHO purchase.

ALNguyen

30 de sep. de 2015

The staff there are so friendly. I really appreciated the company when I was waiting for my car to get looked at. Mike Vu is great! He made sure the whole purchase and everything went smoothly. As a first timer, looking at cars and even purchasing a car was so confusing but he was really understanding and helpful! I loved the service. Even though the location was sort of far for me, It's worth a trip because of the service was given. I really appreciated it.

lindas1

22 de sep. de 2015

I was happy to find the type of car I was looking for ad to find it available, I wouild buy a car again from this dealership.

David's new F-150

28 de ago. de 2015

Great working experience with Tony on the purchase of a new F-150. He found the truck that met our requirements with no hassle and very respectful as well as the Sale Manager. Brandon Schermo did the credit quickly and professionally. We recommend them without hesitation. Thank you for your assistance. Much appreciated.

MrSquirrel720

11 de ago. de 2015

The sales staff at Bill Pierre are friendly and helpful. Although the employee we had was very new and he did not know much about the cars we were looking at, he was still respectful and helpful. We ended up getting a fair price on a car and we went home happy in our new family SUV. I would recommend people check out Bill Pierre Ford.I will say that their online staff needs a bit of work. I still ended up receiving calls about seeing some cars after I purchased a vehicle. Also I know that cars can and will move quickly, however their online inventory did not match up at all with what they had in terms of used vehicles. I looked online and the inventory did not change at all over the course of 4 days. When we went in person they had none of the vehicles we were interested in. I recommend calling and asking them for what they have physically on the lot.

KristieW

8 de jun. de 2015

Hammer and Bobby were amazing, they really made the sales process so easy for me. They were very respectful and super nice. I am very happy with my purchase. I will definitely recommend Bill Pierre Ford to my friends.Hammer and Bobby are awesome!!!!!!!!!!!!!

Triplek

3 de jun. de 2015

Very helpful guys..I really appreciate what you guys did to us...its not only we had a nice car but the same time were building a credit too..after our BK!!??with no Zero down low interest well how can I say!!!thanks for everything we will back again to them..

Bikram

2 de jun. de 2015

Dealer and sales mans were very persuasive . There was no any problems to buy car . He made good deals and gave us respect and honor

Kaitrin

1 de jun. de 2015

This really could not have been any easier. I filled out my application online, Bill Ploeger called me the next day, we set up an appointment, he emailed me with the things I needed. I looked online at the inventory, picked out the car, told Bill the car I was interested in, and he made it happen. No pressure, nothing weird. Very easy going. Buying a car can be a NIGHTMARE, especially if your credit isn't something you feel confident about. I honestly cannot say enough good things about my experience. There was no downside, AT ALL. Absolutely great!

extguy99

11 de may. de 2015

Avoid this dealership at all costs. Either they are completely dishonest or they are simply too incompetent to know how the very programs they are signed up with work. On 5/8/15 I used Autotrader Instant Trade in to obtain a guaranteed cash offer for my Porsche 911 towards a trade for a vehicle from Pierre Ford. After they lowballed my trade at a number 1500.00 LESS than the number given by Autotrader, they informed me that the Autotrader number was just a guide they didn't have to use if they didn't want to. Having used the autotrader instant trade in service before I knew for a fact this was a complete and utter fallacy, as the previous dealer I had sold a vehicle to through this program had informed me that even though auto trader's number was higher than the number they would have offered, they cut me a check and honored it anyway. Sales manager I tried to explain this to was also extremely rude and had no idea what he was doing. Awful experience. Please note, the "name of the employee I worked with" field is incorrect but this app forces me to select a person from that list and my sales person (Kelly McNeal) is not in that list.

Tianhang

1 de may. de 2015

I purchased a used Nissan Leaf from Bill Pierre Ford and was very happy with the experience. It was my first time buying an electric vehicle, I appreciated the low-pressure sale approach and accurate information provided by the sales person.What impressed me the most however was the after sales service. I ended up having some trouble with the charging cable that came with the car. Bill Pierre Ford bought an upgraded replacement from Nissan and the sales person I was working with, Christian went out of his way to deliver the replacement to me in person.2 weeks in the car is working our great. Bill Pierre Ford provided good service, a good product, at a good price, what more can I say.A satisfied customer.

jslater

21 de abr. de 2015

I was VERY happy with my experience. I appreciated the laid-back low-key nature of the salesman! Mason Parker (my sales guy) was awesome!!!

NickD

22 de feb. de 2015

Thank you Kosal My for doing an excellent job with getting me my new Mustang Gt. Jason made an awesome deal and also made sure I was taken care of. George Mayers, you did an awesome job showing me the car. You knew the product well and you stood out differently than the typical sales person. Johnny Green, the finance was amazing.Lastly, I've always had nothing but a great experience with the Pierre family and buying cars. I would definitely recommend this dealership to all my friends and family. I love my new GT Mustang and I love Bill Pierre Ford. We will be back! Nick D.

Shaveice

4 de feb. de 2015

Great dealership with top notch professionalism. They were able to meet my needs, yet place me in a great vehicle and financial agreement that complimented my lifestyle. As a service member, I salute their positive support for our Nation's sons and daughters in the Armed Forces.

leholliman77

21 de ene. de 2015

My husband and I had a great experience with Bill Pierre. Our rep explained things in a way we could really understand. Overall we ended up with a vehicle that we are happy with.

Jasn1981

15 de ene. de 2015

I had a surprisingly great experience. I have basically no credit due to years of just not needing to use it and not maintaining it. But they were able to help me out quite a bit and get me exactly what I wanted after just a few hours of work. I greatly appreciate all the effort and knowledge about credit that Hammer had and provided for me.

grey_fox

13 de ene. de 2015

Superlative salesman!!! Efficient team!! My girlfriend recently had her gold Honda Accord (I know, I know #1 car that is stolen in the US) stolen and it was found and returned by the Everett PD. Though I was glad the vehicle was found, I was fearful for my girlfriends safety as she is a student and drives often. We make an appointment with Bill Plogher at Pierre money market and right from the get go Bill excelled at suiting our automobile needs......in fact he went above and beyond our expectations. I am a veteran and being courteous, straight up and efficienct is paramount to me ....especially in the business of purchasing a vehicle. Top Drawer Bill P.#muchoskudos

MSprudy

9 de ene. de 2015

Thank God for technology, more techy savvy consumer like me are able to gather information before buying. What is even more fascinating is how this dealership acknowledged and complimented my buying experience. I worked closely with Kelly McNeal and Johnnie Greene on this transaction. They assume a role of guidance and support, helping clarify the information I gather and help navigate the buying experience. They were upfront about options, never challenged my data and if at all possible, offered me better options (in fact better loan package than BECU!). WE are very happy with our purchase and would recommend them wholeheartedly.

James0324

6 de oct. de 2014

I would definitely recommend this dealership to all my friends, colleagues and acquaintances. Tim Puller went above and beyond what I expected a car salesman do. He is friendly, personable, professional and worked out a credit plan that was within my budget. He made sure that I wasn't going to leave the dealership without a car. I purchased a 2007 Chrysler Pacifica and it is the best vehicle I have ever owned. In fact, all the staff I ran into there were very professional, courteous, and friendly. Were not pressured into buying a vehicle but I came and got the vehicle I wanted. Not what I have experienced at other dealerships. I would definetly recommend this dealership to anybody that is looking for a vehicle. Doesn't matter if you have bad, good or excellent credit.

Lilbirdy

25 de sep. de 2014

I have just purchased a used vehicle at Bill Pierre Ford. Upon my arrival I was greeted by Marlon and he happened to be my sales man. He made the entire process feel like a breeze. I have not purchased a car in many years and I was a little nervous. Marlon was patient, attentive and very professional I would highly recommend him as a sales person.

gksaito

25 de sep. de 2014

We recently bought a Ford Focus from Bill Pierre Ford, Lake City in Seattle. Marlon Simedou, sales rep, did an excellent job dealing with us on this purchase. He was both efficient and friendly and went the extra mile to help us.

jknuth

20 de sep. de 2014

Overall experience with Pierre Ford was very up to date and pleasant. The sales staff are extremely friendly and knowledgeable. I would encourage anyone with a need for a car or truck and has bad credit to visit the guys in Lake City and see about a vehicle! They helped me get into a $38 thousand plus vehicle!!! :))

kdcollier

10 de sep. de 2014

I just bought a used 2013 Subaru Outback from Bill Pierre Ford. The buying experience was effortless and easy. I knew what I wanted. My sales person listened and brought me what I was looking for. I asked questions and I got honest and transparent answers. Everyone I encountered was professional and friendly. I have bought many cars over the years and this truly was the best car buying experience I have ever had. Thank you Dan!

Lu Liu

27 de ago. de 2014

TERRIBLE PLACE TO BUY A CAR!!!Do not go here, they are pushy and try to shove you into anything they can whether you like the car or not. They are literally the bad experience that gives car buying a bad name. SAVE YOUR TIME AND SKIP, SKIP, SKIP THIS PLACE. If I could give them 0 stars or negative stars I would!

ClubbyD

4 de ago. de 2014

Very friendly staff,very helpful I would highly recommend them to everyone who are looking to buy a new or used vehicle. All the staff very nice made me feel like a person not a number.

dionspu

2 de nov. de 2013

If you want a GREAT DEAL and a great buying experience from people that are real and not fake then come to Bill Pierre Ford. I have known Shane Pierre and Jaime Pierre since 2000. Great Family, Great Deals and Great employees. My wife and I just purchased our first New Ford F150 Pearl White Supercrew 4x4. Its the first new truck that we have ever purchased. It was pretty special. All the employees made us feel like Gold. The Pierres have been doing business for over 50 years in Lake City Way,WA. This place is very special and all the employees are super nice.

jackieY

21 de oct. de 2013

RUN!!!!! DO NOT BUY A CAR HERE!! Worst experience ever!!I was very excited when I purchased my Nissan here, after the 3 hours of negotiating. They make car buying very exhausting! I had my car for about a week when, IT BROKE DOWN ON ME! I had to have it towed back to the dealership. They did repair it after having it for two weeks when I was told one week. Upon getting my vehicle back it appeared filthy, there was even mud smeared on my driver's seat black leather! The repairs that were supposed to be done on the "due bill" were not fixed properly! I am very dissatisfied! My alignment was just one of the repairs needed. My car still pulls severely to the right when driving. When I called today to tell them that it is still not fixed they basically gave me the run around and said it must be my tire pressure. Now I have to pay more money out of my pocket to fix the brand new LEMON that I purchased from Bill Pierre Ford. I feel as though they sold me a car that looked good on the outside but no one bothered to check how it ran before selling it. From the other reviews they have received here they obviously could care less about their customers and more about their bottom line. "A happy customer will tell two to three people a typical dissatisfied customer will tell eight to 10 people about his or her experience." and nowadays people tell Yelp and Google.I am going to tell everyone I know and some about the worst car experience I have ever had at Bill Pierre Ford.

123smcq

27 de ago. de 2013

Our purchase of a new 2013 Ford Fiesta in July was a 5-star experience. After visiting 6 other dealerships in the Puget Sound area, disappointed by sales people who knew very little about the product they were selling, switching out models we were not interested in for test drive, and pressure techniques to 'come into the office', walking into Bill Pierre Ford was a breath of fresh air. We called about a particular car, and when we arrived, that particular car was pulled out of the lot for us to see. Our salesman's knowledge regarding the car's design and engine, the electronics, the changes in the model over the years, the general Ford trends, was far beyond our expectation. We felt zero pressure from our salesman. However, once we did begin discussing price, terms, credit, etc, we believe our conversations were honest, fair, and our salesman's efforts were stellar in getting us all available discounts. Our post-sale experience further proved Bill Pierre's commitment to satisfy their customer. We have already recommended Bill Pierre Ford to several of our friends. Special THANKS again to our salesman, Kyle Burnside.

SAMA45

8 de ago. de 2013

WORST EXPERIENCE EVER THIS 3 GUYS ARE THE WORST ....TRIED TO CONTACT BILL PIERRE( OWNER) NEVER . I DO NOT KNOW IF HE IS AWARE OF SUCH BAD CUSTOMER SERVICE THIS GUYS HAVE AT HIS DELAERSHIP....I DONT THINK SOOOTHAT REVIEW ALL 5 STARS I WONT BELIEVE IT FROM THIS DEALERSHIP.AWFUL SERVICE - NEVER AGAIN

radkoman

12 de mar. de 2013

After making initial contact via the internet, I made a call to drive the vehicle in question, a F150 4x2. The appointment was made on a Wednesday for a Friday 4:00 PM meeting. At the time that I made the appointment, I was told to just ask for Kyle. When we arrived, we were asked which Kyle we wanted to talk to, and both Kyle's came over to meet my partner and I.They did not have the vehicle that we had made the appointment to see as I had been told it would be pulled up to the showroom to see. They had to look for a comparable vehicle. The reasoning was that it was at Harris Ford, but they had told us it was at Pierre Ford, which is why we made the appointment that we did.The only thing that they then tried to do was upsell us and say that it would be cheaper to get a F150 STX as they were being featured for the month. We decided to take a look and see if that was true, as had thought that based on my research before going to the dealers.We had been told by another dealer (Evergreen Ford) that we would possible qualify for up to $9,500 in rebates, but Pierre Ford did not offer that same amount. The price3 was considerable (10K) more than the original truck we were looking at. When we asked about the original truck they just fooled around and tried to explain that the STX was better deal for us, at which time we just got up and walked out. Once outside of the showroom as we were walking back to our car, we stated that we would not even take a car if it was free. A man commented that "That is just great. Have a good day!"This was all very nasty tone of voice. Thing is, we saw him in the showroom and he was a salesman. The dealership seems very dirty overall, and the whole experience was completely terrible. We had gone in with the intent of buying the vehicle - a F150 XL - but no one seemed to know where it was and only wanted to upsell to another vehicle. We went to Evergreen and got the 9500 in rebates and got a better price than the XL, all for 10K less than Pierre Ford offered as a base price.Do NOT use this dealer, they have higher markup and just outright lie to you throughout the process.

RuthMartin

23 de ene. de 2013

We bought a van for our business back in Novmeber...sparing you the long, involved details, there was an issue with the loan, some lack of communication (on our part and theirs) but in the end, Val Cummings got everything together and the deal was finalized. I was really impressed with this Dealership and would recommend it to anyone who is looking for a great vehicle and great service. Very, very well done and thank you!

T.T 206

21 de ene. de 2013

I have never been to such an unprofessional dealership like Bill Pierre. Unfortunately my mother and I had to experience them two days in a row. Through 3 different salesman, none of them had any knowledge on the vehicles on THEIR OWN FREAKING car lot. Extremely rude...even up to the general manager. Seemed as though every man working there had "little man's" complex. Tried to make up for their size by yelling. Total disrespect, aggressive/bulldog behavior, and very intimidating! This dealership is the reason why women do not feel comfortable going to complete a car deal without a man present. Almost closed on a deal but detail job was HORRIBLE, seats still soaking wet and nothing else in the car had been wiped down. Car was on empty and engine light was on. Just because this is not a new car purchase, doesn't mean the quality of the so-called detail work should be sub-standard!!!! I noticed all good reviews on this site are from people who purchased a brand new vehicle. Well if you're looking for a used car, DO NOT go to Bill Pierre.

rodrigowarse

21 de ene. de 2013

ONE OF THE WORST EXPERIENCE EVER, I would never have my worst enemy shop with this dealership. STAY AWAY FROM FORD!!!!Don't get fooled by their fake reviews posted on their homepage.

muffin7292

13 de dic. de 2012

This dealership is very shady and sneaky...I would never have my worst enemy shop with this dealership. I went to test drive a car that I saw on the website and went I get there, they say they sold the car. The next day I was told to come back and that the car was still available. I come back and was told the car was sold again. the manager at money mart tried to sell me a 2009 malibu for $19,000+ and that car was only worth $13k. I showed the manager the print out from the website of the same car and it was listed as $15k plus. They told me that they would only give me $1000 for my ford explorer eddie bauer v8 4.2l. They were talking done to me as if i did not know what i was doing. the manager could not explain away the ad posting for a different price he was selling it for. i went over to rairdons and got myself a brand new chrysler 200 and they gave me $4400 for my explorer. i am so happy i was not conned by this dealership. if you want to get the respect and honesty you deserve, go over to rairdons of monroe. their ratings are excellent too!

washington12

30 de nov. de 2012

My Wife and I would highly recommend dealing with Matt young, in sales for all of your purchases and interests. Our experience was great and will suggest and recommend Bill Pierre Ford in Lake City for your dealer choice. They are above and beyond with there courteous and professional detailed staff.Thanks again friends!

Tandzmom

5 de sep. de 2012

My son purchased a new car from Bill Pierre Ford,, after driving it for two days the finance manager called me (his mother) to tell me my son needed a co-signer, $5000 down or to bring it (the new car) back. He than told me to call and tell my son (for him), to bring it back! Really? He wanted me to tell him?? NICE. My son took the car back that evening after work but was told they couldnt get him his trade-in, it took two trips to the dealership to get his keys and trade-in back, and a week later he is still waiting for the $500 down to be returned to his checking account from the dealership. At this point no one there will return our calls (20+ unreturned phone calls so far). He just wants his money back so he can forget he ever stepped his foot on their lot. Wow.... Terrible finance guy. The salesmen were great, though clueless, they had no idea why the car was being returned when my son showed up and they were visibly upset that they lost a commission without being told by their finance guy.

alanmont

30 de ago. de 2012

I had a very positive experience with this dealership from start to finish. I bought a used car from them and also traded in my old car. I was treated fairly and respectfully. The process was quick and non-threatening and frankly, it was refreshing! I also interfaced with Ron (sales manager?) and Danielle in the service department. Honestly, everyone I dealt with went out of their way to make the total experience a good one. Based on past experience buying a car, this has been a new approach and (listen up, other car dealers) one I wouldn't hesitate to tell anyone else about. What a concept, treat the customer the way you'd like to be treated!!

mas2024

12 de jul. de 2012

This dealership is run by unprofessional salespeople with a profound lack of training and no customer service. Kyle Sorenson and David Murray have repeatedly ignored my email and phone requests with regards to an order I placed. They will lie into your face and they will keep you waiting ( "Your car is in production....but we do not have an order #", "I will call you tomorrow" or "We will work something out"). I should have listened to previous reviews pointing out that Pierreford is run by "high-school"-level employees. I ended up buying a Nissan after waiting for over half a year for my Ford to ship without success. I filed official complaints against Kyle Sorenson and David Murray with Ford customer service. Don't get fooled by their fake reviews posted on their homepage.

le0pard

5 de jul. de 2012

I went to Pierre Ford on the 4th of July to look for a very good priced new gas-saver sedan. I ended up test driving a 2012 Ford Focus and then spent some time looking at their used vehicles. Since nothing stood out in the used vehicle selection, we went into the office to run some numbers and that is what really made me like this dealership so much.They did not ask me to run a credit app prior to doing ANY negotiating. They asked me the normal questions like 'what it would take for me to buy the vehicle today' and I gave them a number, a few minutes later they came back saying they could hit that number and then we moved forward with the credit app!This is the first dealership that I have been to (Ford or otherwise) that was able to hit my price range for a new 2012 Ford Focus. I was very surprised and delighted! The sales staff, sales manager, and finance manager worked with my wife and I the whole way through the process and even when it came down to the additional options offered (extended warranty and the like) they were able to allow me to add on some of those options without breaking my very tight budget.In addition they gave us many different finance options (from banks and credit unions, to length of the loan) and allowed us to totally customize the additional features that WE were most interested in.I would definitely recommend this dealership and the staff I worked with to my friends looking for a vehicle!

RainCity425

27 de jun. de 2012

I was surprised to find out car shopping can be fun. Richard was the person I dealt with before coming in, and Kyle drove me around in the car. Kyle was feaking hilarious. He had my wife and me laughing like crazy. Hope he still works there when I buy my wife a car in a few years.

lderosia

16 de jun. de 2012

I love these guys! We've been here three times, and it's always been a pleasure. Great prices and no pressure. We will totally recommend this place to our friends and family.

Timb320

27 de may. de 2012

We went there on a weeknight to do a fact finding mission on Super Duties, we told them we were not buying that day, but they wanted to push us to be "TODAY" buyers, while working the numbers they gave us the trade in value and lowest price, we called them on it and said thier internet price was 48k and they asked if we would buy today, we said no Plus it was still not in our range, the sales manager's face turn beat red and smarted off OK this is name your own price, we said 45k Price with 7500 trade-in (bear in mind we ran all the numbers- blue book so on, Plus my father was a car salesmane for 30 years, so I know all the tricks they pull), he asked if we would buy today(again), we said no, but may this weekend when we are ready if he sells it for that price and trade-in. He smarted off again, keep your trade in and sell it your self. Who does he think he is kidding? I promissed that we would come back Sat if they stuck to our terms half thinking they were BSing us. Well we were right, came back and its as if we were there for the first time, renegotiating and never coming near our price points i.e. 52k thats when we talked to Matt, in fairness I only fault Matt for treating us as if we had never been there and negotiated a deal already before (or so we thought); We would have purchased the truck if they agreed, They think they are going to sell these things at 50+k, sure they are dam good trucks but gas pricess are projected to go up 35 Cents in April according to king5.com! Bad enough we were played and given such disrespect! I will Not recommend anyone buy from this dealer. I work for a Major software (Microsoft) company in the area, I intend to recommend all my fellow employees to stay away from these jerks.. Especially David (sales manager) not on the list may have been a lie cus he looks allot like August only skinner, franky if my father was his boss he would have fired him for his attitude alone! Not how you treat customers. I bet they loose more money paying the loans on those truck sitting there for the next month or so then they would have if they sold us the truck for 45k (our offer).

pcaswell

31 de mar. de 2012

I would always recommend Pierre Ford for service (Greg Karras is great to work with), but I will never recommend for purchase...what a nigthmare. The service department is top notch. I have never had buyers remorse on a car purchase before but I still do for so many reason (after 6 months). First off, I really felt like they did a bate and switch on the car. I came in to look at one car and they told me they traded it for purchase to another dealer...then they talked me into another car...the did not offer to let me see it before agreeing to purchase. It was a VERY hard sell. I wanted a Ford Focus hatch back and really liked the body style. However, I really did not need the top of the line model..although I do have to say it is sweet to have heated leather seats.The tires on my car at purchase are absolutely inappropriate for Washington weather...I think it should have been disclosed to me at purchase that they upgraded the tires to racing tires. The tires handle poorly in the rain and frankly, I tried to exchange them in Service...but well...that was not an option unless I purchased new ones. It really makes me hate my car...I get nervous driving it in the rain. I blame the dealer because they "picked" the car for me and I did not know what to look for in a tire. They told me they were top performance...that is bull shit. Top Performance for seattle is not a racing tire. I got stuck in an unexpected snow storm and had zero traction. I am not a happy customer. I am disappointment that I have had to be at the service department 3 times and my car only has 8000 miles on it....first because my battery cable was loose (my car died in my driveway with only 70 miles on it), 2nd for the Ford Touch Navigation system (the new update from early March is fantastic by the way) and third because fo the tires and because the gear ratio on the Ford Focus Titanum is off..the car does not alway drop down to 1st gear when approaching a stop sign and well..there has been a hesitation on take off, which can be dangerous...I hope the update helps. The dealer says it should take a couple of weeks.I am disappointted with my purchase, but mostly because I feel like I paid too much and got ripped off for the quality of car given to me.

Flyfishing360

6 de mar. de 2012

I inquired over the Internet about a truck and was contacted back by Kyle. He had me work with Matt who was their truck guy. He knew his product and treated me right.

jlj0413

2 de mar. de 2012

To whom it may concern,I've already submitted a previous positive review of Pierre Ford Service Representative Greg Karras. But I'd like to take this opportunity to say once again how pleased I am at the excellent service I continually receive from Greg.He always treats me with respect and ACTUALLY LISTENS to my vehicle repair concerns. As a result, I have informed my friends that if they need car repair for their Ford's, they must contact Greg first. In fact, I recently made it a point to introduce Greg to a friend of mine who owns three, classic Mustangs. I couldn't think of anyone better to trust my friend's Mustang repairs with than Greg.Pierre Management is indeed fortunate to have such an excellent employee and I hope they reward him with a substantial raise.Thank you.Jesse JensenOwner of a 1997 Ford ExpeditionHome: 206-524-3755Cell: 206-406-7975e-mail: jesse_jensenatmsn.com

setacap

26 de feb. de 2012

I wanted a 2012 focus for the better milelage they get, with gas prices going up. So after doing some calling around got a email from Bob Paz saying hey we got great rebates going on come on over, after a couple more emails with Bob and Dave Murray. I got a call from Nick one of the managers and I explained what I wanted and needed and he ran some numbers called me right back. So I drove over. The price was right on, what they gave me for my trade was excellent and Val the finance director went the extra mile to get things done. In short order I had a new 2012 Focus Titanium. I have bought lots of cars and I can tell you Bill Pierre Ford gets it, there wasn't any pressure, they were very true to their word and I would recommend anybody looking for a new ford see them first. I think a good slogan for Them would be "Great Cars, Great People, Great Prices". Andrew C.

mbinkemiller

5 de feb. de 2012

We feel we were dealt with fairly by the entire staff. Felt good after we left, no buyer's remorse. I believe their follow-up will be equally as good.

Mudbug206

1 de feb. de 2012

I went to Bil Pierre Ford to LOOK at a F-150. Kyle showed me around and I have to say, he was knowledgable salesman I have every had. He told me the truth up front and never pressured me. He know everything about the trucks and even what makes the f150 better than the others. He was great!

junkmail98103

29 de ene. de 2012

This was the worst car buying experience, ever. What a train wreck of a dealership. It was like going back in time 30 years. The guy wouldn't even look at my wife, ask her a question, offer for her to test drive, etc. Will not be buying a car here!!! We did like the car we drove, so will seek out another source to purchase!

HardD99

20 de ene. de 2012

This by far was the worst experience I have had purchasing a car. I went to the dealer fully intending on buying my car cash, which I did. During the process I was asked to fill out paperwork with my social security number. I did so and asked that my credit NOT be pulled. I asked this 3 times and was told it would not be. 10 minutes later the guy brings back my credit report!! Then, 2 days later my credit report was pulled by Pierre money Mart which is linked to them. I called and asked why and they didn't have an answer. I am still waiting for a return call. I am still soooo mad about this. There are a bunch of other things that happened but this is by far what made my experience bad. They even did a followup survey a few weeks later which I told them what happened. I have yet to see a followup from the survey either. Stay clear of this dealership!!! They just tell you what you want to hear.

_Highliner

30 de dic. de 2011

Bill Pierre Ford was not able to honor their agreement they made when I brought in my Mustang for a trade-down into a Focus, because their finance department did not get the approval in advance. I drove home my Focus but had to bring it back a week later, and they had to unprep my Mustang for resale, because it turns out it is easier to finance a $30,000 car than a $12,000 one. I thought it fair and impartial for everyone to know how they do business, and spot deliveries don't work unless your credit report reads like a love letter. If you strip out all the negative emotions I have about this place, it does not make financial sense to buy a car here, nor does it in the slightest way make the car buying experience even remotely enjoyable. There is definitely a trend with the Ford company as a whole and undesirable customer treatment when the trade-in is worth more than the car being bought.Deceptive, fraudulent, bait-and-switch Ford Dealers, Seattle, liars, apathetic, rude Ford Dealers, hate Ford, spot delivery, lender left blank, open, predatory lenders, Seattle.Now that my FICO is a very respectable 722, and the inquiries (hard pulls) these clowns put on my credit report are GONE, I have the upper hand. Now It's MY turn to call the shots. And I will remember the injustice done to me by Bill Pierre Ford, Sound Ford and Evergreen Ford, not to mention the outrageous insults by Pierre Money Mart, and I will shift my buying power to another car manufacturer. When I have been flat-out lied to and my dreams shattered, I have a very hard time letting it go. Since Ford does not seem to care one way or another, I won't buy Fords any more. As far as I'm concerned, Bill Pierre failed completely in the mission statement on the back of their business card: "...We're committed to continued growth through building long-term relationships with our customers by exceeding their expectations and fulfilling their needs by providing ethical practices, prompt and time services, well-trained, knowledgeable staff, competitive pricing, superior values."That all sounds good in theory, but in practice, it's a completely different story.

Mitch12345

10 de dic. de 2011

I went into Bill Pierre looking for a pick up truck. I and bought several other vehicles from other dealers over the years. I always felt pressured and pushed into doing something I did not want to do. I was met by manager Joe M (Italian guy) and was put at ease right away. He introduced me to matt who knew more about trucks than anyone I ever met. Everything went smooth and I loved how I was treated. I will be returning.

DougWeb598

7 de dic. de 2011

Had a great experience! Mathew winthal has amazing customer service felt no pressure at all and got a great price on my new car! I have recommended this dealership to friends and family members.

moshjeier

7 de dic. de 2011

My wife and I purchased a 2011 Ford Edge Limited AWD from Bill Pierre Ford on Sunday, 12/04/2011. The vehicle is used with approximately 25,000 miles on it. The first thing the sales manager did was show us their invoice price. This invoice price showed they had paid $31,500 for the vehicle at the time it was traded in. The asking price for the vehicle was $36,995 and we were able to negotiate it down to $34,995 plus $8,000 for our trade in. We opted to purchase the extended 100,000 mile warranty for an additional $2,879.00. We left the lot feeling pretty good about the deal but when we got home and started doing some research we got a really bad taste in our mouth.When we were on the test drive we were told by the sales person (David) that the vehicle was fully loaded and when I inquired about some of the features that I thought would be included in a fully loaded vehicle in this price range I was told that those items were not available in 2011. The items included the panoramic sunroof and keyless ignition. We were also told that there was a fully featured navigation system built in. When I went directly to ford.com and looked up the features available for the 2011 Edge Limited I was shown several packages that were available including the sunroof, the keyless ignition and several others. I also discovered that we didnt have the full-featured navigation system, but rather a dumb system that would provide you with turn-by-turn directions but wouldn't handle route re-calculations.I was dismayed so I decided to dig a little further. I went to autotrader.com and did a search for the vehicle we had just purchased, and sure enough, it was still listed as available. The price it was listed for $31,877, a full $3,000 under what we had negotiated down to.At this point I made up my mind to go back to the dealer the next day and confront them. Why was the same exact car (I matched up the VINs) for sale at a mere $377 over their invoice price online. A sales manager (Joe) claimed that he was not even aware they were advertising on autotrader.com but that they would match the price. I brought up the rest of the discrepancies that we discovered and his only excuse was that fully loaded can mean a lot of different things.Joe then told me that they dont list anything on autotrader.com. He said that autotrader.com pulls from their inventory online and calculates what they (Auto Trader) thinks is a fair price. He said they had no control over it. This was after he had told me 15 minutes prior that he wasnt aware they advertised on Auto Trader. This really sounded suspicious to me, but since they were going to match the price, I decided to let it slide.Joe proceeded to ask me what he needed to do to make things right. I told him that I wanted the price matched, a second master key cut for the car, and I would like him to investigate if it was possible to add the navigation. He told me to come back on Tuesday and resign the paperwork and that he would investigate the navigation.I left feeling alright about the situation and was prepared to still give Bill Pierre Ford a positive review. Then Wednesday came. My wife and I headed into Bill Pierre Ford around 11am on Tuesday morning to resign the paperwork. A different sales manager (the one who had originally sold us the car, Jason) approached us and had heard the news. He said to wait for a moment and he would get everything taken care of.He came back about 10 minutes later and reiterated that they would match the price online and once again told me they had no control over the price was set by Auto Trader. He then told us that they needed to reduce the amount we were getting for our trade in. He said that he was very aggressive on the trade in pricing because he wanted to make sure the deal happened and he still had some profit room to work with. However, if he matched the price of the vehicle, he was going to lose money on the deal. I explained that I felt like I had been misled in several areas and that I wanted the price matched, the trade-in value maintained, and a second key but I would let the navigation go.He agreed (in a very short and irritated way) and left to go get the paperwork ready. While he was gone I went to ford.com and did a search for Certified Pre-Owned inventory directly on Fords website. I found the exact vehicle listed on yourfordpco.com (Fords own site) listed for $31,877. This made me livid and after we signed the paperwork I decided to start asking around.I received confirmation from two other Ford dealers in the area that the dealer HAS to set the price on Auto Trader and that there is no way an automatically calculated price would ever be listed on Auto Trader.I also did some investigation into the extended warranty, and if I were to have bought it from Ford directory (rather than through the dealership), it would have cost $1,554 rather than the $2,879 we paid for it. The price we were given was supposedly the "Friends and Family" discount and they were using the last one they had available for the month.In closing, while they did honor the online price they lied to us at least 3 times about options on the car and how their vehicles showed up on autotrader, over charged for warranties and potentially are showing invalid invoice prices. Do yourself a favor and stay as far away from Bill Pierre as you possibly can. Learn from our mistakes.

Misstaylor

25 de nov. de 2011

I bought my 2007 convertible Mustang at Pierre. I loved the friendly and very knowledgeable staff of Michael J and Kosal My that helped me find the perfect car I have needed for a long time. I needed a dependable dealer I can trust. Well I found them at Pierre Ford. It's great to buy an American car and feel proud of this. On a tight budget it's wonderful to get style AND the added safety I require. As a single woman it's easy to recommend Pierre as the best Dealer in Washington State hands down. I know Pierre stands behind a quality used car with a fast, easy, and fun car buying process. The simple straight forward pricing and affordable loan I got really made my day. It's refreshing to deal with a great family AND locally owned company that cares about my needs first. Sincerely, Miss Taylor <3

Dbowdish40

9 de nov. de 2011

Well the people were nice but not happy about buying a 2010 car and having to need tires on it and I have only have had it a couple of weeks I would of thought you guys would have checked it out a little better then that I had a low tire and the people at discount tire co. told me the tires are basically bald and were under 2/32 witch is the minimum.you dont expect to put money into a car that you just spent $18,000 dollars on so not sure how we will fair through the winter.also if I would have been paying attention I would have never bought a car with the intrest rate at 17% wow thats all the better you guys can do not impressed.wish there was something you guys could do to help us out but im sure we will hear nothing.

jlj0413

22 de ago. de 2011

To whom it may concern,I ordinarily have negative things to say about car service centers. But I have to admit, my attitude toward Pierre Ford Service Center has changed for the better! Yes indeed! For you see, I've had the good fortune of dealing with Service Center Advisor Greg Karras.Greg has always been pro-active, user-friendly and most of all honest. Greg tells-it-like-it-is, only schedules fixes for what's really broken and always charges a fair price. He's a pleasure to work with and I think Pierre Management should give him a big raise!Thank you.Jesse Jensen - A happy Bill Pierre Service Center customer

discochick30

19 de ago. de 2011

I am so thrilled with my buying experience at Bill Pierre Ford. Joe Mazilli and George Mayer were FABULOUS to work with. They got me into a car that I am absolutely loving!!! I first test drove a Fiesta with no bells or whistles and George and Joe could tell that I was not excited and without missing a beat showed me the 2011 Ford Fusion that has more bells and whistles than I know what to do with right now :) I am loving this car and THANK Joe and George for helping me to get into this car!! I will recommend this team to all of my friends...and I have a lot of friends :) Thank you, again. I can't say it enough!!!

padriff

24 de jun. de 2011

Do Not use this dealership!!!!Horrible sales pressure from the sales manager and the sales rep. Visited to look at a Ford Fiesta - was very clear about this was the car I wanted to see. They tried to force a Ford Focus on us by driving us up to another dealership in the chain in a Focus and talking about it continuously.After we decided to go with a different car from a different dealership I received several calls from the Michael-J which I missed. When I finally did speak to him, I informed him that I had gone with a different car. I was asked which one and I declined to answer. He pressed for the answer and I again declined.Within 15 minutes of receiving this call I started to get calls from other dealerships who had been contacted via their websites by someone that I was interested in some car or other. This is obviously a childish attempt by Michael-J and / or others at Bill Pierre Ford to waste my time and energy.Overall a horrible experience with the dealership. Unprofessional and childish with a hint of bullying thrown in for good measure.AVOID!

Bootsy

27 de may. de 2011

The people at Bill Pierre Ford were amazing!They really make you feel like family!No pressure sales.They listen to your needs,And go above and beyond for you!10 star rating!I have never been impressed like this before at any car dealership!Thanks again!Mitch

Sara.Whipkey

25 de may. de 2011

I came in looking for a new car with a trade-in that had some dings and dents as well as being in need of some mechanical work. Kenny worked very hard for me to get an above the black book value for my car. He was very friendly and knowledgeable and walked me through the entire process. I never once felt pressured. I never once felt duped or that I was not getting a bargain. In fact, while negotiating for the car I had test driven, it was sold! They were happy to give me the exact same make/model/color of car with even more features while honoring the price of the car with less features. I will recommend them to anybody I know looking for a new car. The sales team and finance team were top notch and eager to answer any questions for me. In fact, during the course of things they not only gave me a great deal on my trade-in but they delayed taking my down payment for almost three full weeks as well as a free shoe-shine, ice cream, and a full tank of gas when I had to drive back up there with my car title. These guys are great and I will return to them when I look for another new vehicle!

SJar

17 de may. de 2011

This was our second vehicle purchase from Bill Pierre, also our second time working with Kosal and George. Both were very helpful,curious wonderful to work with. Nice to see the same sales people still at the dealership years after our first purchase.

jlryan1914

17 de may. de 2011

I went to Bill Pierre Ford to look at purchasing a vehicle, I wasnt sure if I wanted to buy used or new yet. I asked what it would take to trade in my Ford Expedition and they asked me what kind of vehicle I was looking for. I decided I wanted something fuel efficient. They were very professional, really listened to what my needs were and took care of me every step of the way. I chose to buy a brand new vehicle versus a used one. I bought the new 2012 Ford Focus SFE(Super Fuel Efficient). I absolutely love my new car its not only very stylish and sporty, It looks like the new BMW sedans. Even after we drove off with our new car the service didnt stop there, they called us back 24 hrs later just to make sure we were completely satisfied with our car, and we told them we were but there were gadgets and buttons we didnt know what they did or how they worked. They told us to bring it in and went through the entire car with us. I have never had such a great car buying experience or service and I would totally recommend Bill Pierre Ford to my friends and family and I myself will return there when I am ready to buy another vehicle.

Mary Cox

19 de abr. de 2011

I have never had a better experience then I had at Bill Pierre ford. It was such a painless positive experience from the moment I met Joe and Kenny ! They listen to my needs and gave me a very positive experience, I will be back and tell all my family and friends that Bill Pierre ford is the absolute best for all there needs in finding a great car and experience!!Mary Cox

royandLouise

17 de mar. de 2011

I was searching the internet looking for a birthday present for my husband and asked for price on a Mustang two times via email at Bill Pierre Ford I told them I had the Costco program they quoted me $10,000 over the invoice price, that should be illegal don't buy here. Go to the Costco website and they will direct you to a more reputable Dealership nearest to you.

purple4me

17 de nov. de 2010

I wouldn't take my car anywhere except Bill Pierre Ford for service. They are always nice, they never overcharge me and only do the work that I need. They are always thorough and let me know what I may need in the not too distant future but don't try to make me buy it now. I have bought my last four cars from Bill Pierre Ford. They are the place to go for the best service and the best price!

jameslee27

17 de nov. de 2010

I have purchased my last 4 vehicles from Bill Pierre Ford (2007 Fusion, 2009 Focus, and two 2010 Escapes) and have never been left wanting more. I have always received outstanding customer service from their sales staff, and whenever I take my vehicles in for servicing they always make me feel like I'm the most important customer. They are very efficient yet thorough, and as a result, I have never had to take any of my vehicles in for anything other than scheduled maintenance. By now, they know be by name and I'm always greeted with a smile. Bill Pierre Ford will always be the only dealership I let service my vehicles as well as where I purchase my future vehicles. Hands down, the best out there!

efgarlington

9 de nov. de 2010

I got a Ford 2011 Escape XLT as my new company car. So, it was a fleet delivery, which is a no profit situation for the fleet dept. Les was ready for me at the appointed time, all the paperwork was in order, he walked me thru the vehicle and turned me loose. The unit was clean, had some gas, and was ready to roll. The unit has been a nice car for the last 2000 miles since 10-15. I love the Sync system over the Dodge U-Connect, the sun roof is a blast and I've learned how to store all my repair equipment that I used in a Dodge Grand Caravan SXT in my Escape. Getting used to the four cylinder engine(revs like it won't quit!), like the 6 speed automatic, I find the dash too reflective, so I put a black dash mat on it and put black electrical tape on the trim. This is my work vehicle. I drive Oregon, Washington, Idaho to install, maintain and repair BioMedical equipment. It's easier to park and turn, has sufficient power, good visibility and I am looking forward to my first winter with AWD(4WD would have been neater, but then, I prefer a stick!). All in all, This has been a good experience!

egromjue

3 de oct. de 2010

I worked with August for about a week over the phone trying to find the right car at the right price. He faxed me several different options since I was in Eastern WA and they are in Western WA. When we found the car I wanted we decided I would come in that weekend and pick it up, he told me if I got here and didn't like it no problem we could start over. I changed my appt at the last minute from Sunday to Saturday and August was very good about setting me up to meet with Kenny as he was not working that day. He made sure the car was ready for delivery and they were expecting me when I got there. Kenny was very, very helpful. As we were traveling we had all our luggage with us, he moved everything for us, set us up with Ben to go over the Sync system with us. After getting home that following week both Kenny and Ben followed up with phone calls to see if I had any questions or concerns. There has been several follow up phone calls from them since. A month later we discovered the roof of the car had some paint runs in it. We informed and showed August the problem on a Saturday by Monday morning he had made the phone calls to take care of the problem.

scharlach33

28 de ago. de 2010

DISHONEST DEALER. I spoke with salesman Ramon 3 times this week, each to confirm that we wanted a certain model, with 2-3 features, at a specific price (flexible about color and other features). Ramon claimed he checked with the owner and assured me this would work. We made a purchase appt for Sunday but went in a day early. We called before we left home and Ramon again assured us that if we got there within the hour, the deal worked at the price we wanted. SURPRISE: the deal was no longer available when we arrived at the dealership 30 minutes after our conversation. There were dozens of excuses, but in the end it was simply a "Bait and Switch," which wasted 2 hours of our day. Ramon and this dealership are untrustworthy -- BEWARE. Dishonesty and theft (of my time) by dealerships certainly don't give Ford a good name!

scotty13

6 de ago. de 2010

I bought a used vehicle at Bill Pierre Ford and mechanical issues surfaced immediately after the purchase. They stood behind what they sold and made all neccessary repairs and more, above and beyond. I know they in the end lost money on this transaction but their reputation is apparently MORE important than the money! As far as I'm concerened, integrity is the most important virtue when buying a used car because the vehicle is an unknown quantity, often to the dealear as well as the buyer. Bill Pierre Ford has integrity, and that's the highest compliment I could pay them.

BoomersWS6

15 de mar. de 2010

To all that would think about giving Bill Pierre Ford, or Chevrolet your business I would think twice. They had to be one of the worst dealerships I have ever been too. Told me I had something when in fact they lied, and I went to them with good faith. I am a military member with not very good criedit (which they knew before I came in) and my wife has been medicaly out of work (which they also knew). I was trying to get a smaller car payment to help our financial needs. Anyway the car I was trying to get from them (2008 Pontiac Grand Prix GXP) was $12,000 at the ford dealer, and is now at there Chevy dealer for a nice $21,095? The last time I looked the KBB and the NADA didn't go up, and niether did the economy! Their nice addvertisment about them being transpaiant is quite wrong, except them trying to take another to the cleaners. Also once we had to bring the car back, thier customer service was out the door. I called ahead to let them know I was driving up to them and that it would be about an hour. Asked if they could have my car ready as well? Not only did they not get my car from thier holding lot it took another 10 min for them to figure out where my car was, and another 20 min for them to go get my car. While we were there no one offered to help us, ask if there was anything we need, or even just were sorry have a nice day! Just heres your keys and the door! I know this only my opinion, but I hope I can save someone else the griff we went though.