Disappointed Shopper

27 de feb. de 2015

I came to look at a used car they had listed on a multitude of websites. The price seemed decent and I met with a salesman by the name of Eric. Eric was great and extremely low pressure. I took the car for a drive and noticed a "rough idle" issue. I spoke to Eric about the car and stated that I should call the owner direct to negotiate. I spoke to the owner who stated he was not willing to fix the issue, and he felt it would go away if the car was driven. I offered $1000 less than list for the way it sits, and he came back with $500 off. We really were not to far apart. He asked me to take it for another drive and see if it went away. I told him from my experience it could be from sitting or it could be from a multitude of other potential problems that I would not know until I took it home and started to diagnose it. I agreed and took it for another test drive. The issue seemed to get slightly better but was still present. While on the drive I thought it over and was considering paying $500 more than I had offered and taking a gamble with the issue. At this point my experience was positive but to my surprise it rapidly changed when i returned. As I pulled back in the parking lot I was greeted by the "owners son" who was wearing a hooded sweatshirt with no affiliation of the dealership. His first words to me me were something along the lines of "whats the problem". I introduced myself and informed him that I had spoken to his father and there was a "rough idle issue". He replied along the lines of "i already talked to him" and proceeded to tell me that the car was fine and the issue was from the car sitting. I told him it very well could be the issue but It could be a multitude of other things as well and I was not willing to take a gamble. He then stated "fine give me the keys" which I happily handed over. He then started to tell me that if there was an issue the check engine light was on and he did not appreciate my "know it all attitude". I have purchased a variety of used vehicles including one of the same make and model I was looking at. I further work on cars as my hobby and know the basics of how they work and signs and symptoms of issues. I explained to him the various parts that could need replacing to fix the issue and explained it could me a minor $10 dollar fix or as much as a few hundred depending what the issue is. He then became angry and stated that if the check engine light is not on, the car is fine. I explained that I was not looking for an argument and told him that he had my phone number if he wanted to call and accept my offer. He continued to tell me I didn't know what I was talking about and continued to be abrasive. He then told me "don't wait for a call, the car will sell". I truly wish the owners son never showed up since Eric was polite and easy to deal with. I was likely to purchase the car with the issue, and the owners son drove me away and gave me the idea to create my first online review.

4dancers

19 de nov. de 2014

The amount of negative reviews made me think twice before going to this dealership but now that I've purchased a great deal I am glad I did it. I purchased a GMC truck about a week ago and was thoroughly impressed on how easy it was and how respectable the salesman was. I have bought many cars and usually go through the ringer. Their salesmen were very attentive and were the first salesmen to give me an accurate monthly payment before having to get approved. After getting approved we figured the numbers and the amount he gave me before getting approved was spot on. They got me a low interest rate and the car even came with a free 30 day warranty. Most dealerships I have been to will shoot low and then the amount will be 50 plus dollars above that figure. They got me in and out within an hour and treated me very well. I recommend this business to anyone looking for a great deal and prompt and courteous service.

upsetbuyer

23 de oct. de 2014

We spoke to them over the phone when we found a truck on their website. Asked multiple questions about the shape the truck was in..since we lived over 3hrs away we wanted to know everything about it first. We were told it was in great shape..no rust..nothing wrong with it. We told him that we had a ride for the next day and he said great! We called at 8:30am when we were leaving and we were told that the truck hadn't even been in the shop to be looked over so we could drive down and put a deposit on it. (First red flag how do u know it's in great shape and nothing is wrong with it if you haven't even looked it over? It states on the website that the truck was certified NH Safety Inspected and READY TO GO!) We refused and said never mind. He called us back told us to give him an hour. So we waited...called back and he said everything was a go. So off we went 3 hrs away (after taking a day off from work). We get there at 1pm..No truck. Tells us to go shopping and it will be there soon. Come back again...no truck. Huge run around...it was a few hours before we were able to even see the truck (3pm-ish). Finally we see the truck. RUST and a dent! Said he didn't see the rust before. We tried to get him to go down 500$ because of the rust spot that we would have to fix. Nope. Horrible customer service. We brought cash to pay for the truck and he kept trying to sell us a different one that was $5000 more. We drove for 3 hrs. for THIS truck with the exact amount of money..not like we have 5K extra sitting in our pocket!

Drove a long distance from Maine

11 de ago. de 2014

The dealer did respond satisfactorily with a reimbursement of 50% of required parts and labor in a timely manner.

Drove a long distance

22 de jul. de 2014

The negative reviews made me a little wary, however, I was treated well and would have written a very positive report. With only 450 miles on the limited warranty the ABS and cruise control malfunctioned. The issue is yet to be addressed by the Bladecki Auto. Update to follow.

Huge Disappointment

9 de abr. de 2014

Could not buy the car outright, I could only imagine how tough it would be with a trade in. Joe senior and Joe junior acted as if there were no other cars to be purchased in the area. I agree with the previous comment, they were both rude and condescending. Eric worked hard to sell me the car, I had the money in certified funds and Eric was willing to deliver the car because my car was already sold, but was told not to deliver a car for near full purchase price. You lost the sale and future customer.

NotAFan

12 de ago. de 2013

The man who I talked to on the phone about my possible trade-in was unbearably condescending and rude. After a low offer on my car, he continued to insult me stating that I, "need to do my homework and go get an education before talking numbers with me...I know my numbers based on auction value." I do not appreciate a male telling me, a female, to get an education and to do my homework, simply regarding a possible trade-in value. There is absolutely no need to talk to potential customers this way, and it is shameful, that is absolutely no way to run a business. I feel that if I were a male calling about the same offer, he would not have dared to talk to me in such a condescending manner. He should be embarrassed. I do not recommend them nor would I ever buy from such a business that treats customers this way.

saab driver

16 de nov. de 2012

Bladecki is a family owned, friendly and professional operation. The sales approach is straight up without any pressure or games. I test drove the car by myself and they were quick to answer questions and be helpful. Moreover they sold me a great car in mint condition at a great price.