kjkd

23 de jun. de 2016

I worked with Peter Kirby to purchase my new Forester. He is a true professional and I would recommend him to anyone interested in purchasing a new car. The dealership was clean and well run.I a very happy with my purchae and the over all experience.

Evan&Kathy

4 de jun. de 2016

We got the car we wanted with a minimum of hassles. Bronwyn was thorough, pleasant, and professional throughout. We couldn't have asked for a better car buying experience.

RDXAMA

31 de may. de 2016

Edward is at the "top of his game." He sells Acura with his knowledge and enthusiasm. He left no questions unanswered. Nate handled the paperwork efficiently. However, given an opportunity to repeat the experience, I would definitely request a more concise review of the numbers.

Leslie

25 de may. de 2016

Just purchased my third car here. My dearly departed car died on the expressway (don't ignore your oil light) and dealership couldn't have been more helpful. They gave me a loaner. They didn't complain about the doghair. There was no pressure and I felt like they treated me with a lot of respect. I shopped alone without my husband and I'm over 60 and there was zero paternalism. Best of all subarus are made with love. The service has been very good especially over the last year or so.

KK

23 de may. de 2016

This was my first time buying from Bloomington Acura. This was the second dealership I visited. Everything went much smoother and quicker at this dealership. Would definitely recommend buying a car here.

vmsulc

14 de may. de 2016

We bought our second vehicle from this dealership and cannot be more pleased with our experience. We bought our first car two years ago and had a really good experience. We have also used their car service. We bought our second vehicle, an SUV last month from the same sales person because we were so satisfied with this dealership, and especially Tony Russell who was our sales representative. We never thought that we would be writing about how much we trust our car sales representative, but here we are saying it for a second time. Tony was great about getting us the information we wanted, follow up and our car came sooner than we expected with very few miles on it. Our finance representative was good too and the dealership gave us a better finance package than our credit union. Overall a great experience and we're glad to find a dealership that we could trust, with staff who are so professional and knowledgeable.

Heath Coffey

11 de may. de 2016

Wow I love these guys! They promised me my hard to find 2016 World Rally Blue STI with all the options I wanted, none I didn't, and they delivered it early with only 5 miles on it. It does not get any better than that. My salesman Jake Dunham did a great job the whole way. He informed me of all the key dates such as build date, ship date,... Kyle and Dylan did a great job with the financing. Overall I can't say enough great things.These guys are outstanding.

Vince

29 de abr. de 2016

I bought a 2016 Outback from Anatoliy Kamenov. He was respectful and patient with our questions and took time to understand our needs. Even though we came to him with a fixed price on the car through a Subaru VIP program, I never felt that Anatoliy was trying to upsell us or rush to work with other clients, which was very appreciated. I look forward to our next opportunity to work with Anatoliy.In finance, I worked with Kyle Nenovich who completed the final sale. I wasn't planning to purchase any protection options. Kyle walked through the options quickly but did a good job explaining their benefits. He offered me a good deal on some packages. I ended up buying most of them and am happy with the extra peace of mind.

William

26 de abr. de 2016

We purchased Forester with the low key help of Nathan King. Easy to talk from, no pressure. He provided all the data I needed to make the right decisions.

Lucas

18 de abr. de 2016

Edward has done a wonderful job of putting my goals first. Very smooth process working with the team in Bloomington. I would definitely recommend to family and friends.

Doug

4 de abr. de 2016

My experience with Jake (sales) and the finance guys/closers was positive in all regards. Jake was more low key than overly aggressive-a good thing. He was more interested in explaining pros and cons of the cars and helping me make the buying decision. Knew his stuff and did a good job in presenting the vehicles. Finance staff were competent and easy to work with. Subarus can pretty well sell themselves but the staff made the decision easy.

Jim Noonan

4 de abr. de 2016

We purchased our new Subaru Outback from Justine Melchior. She was great to work with and extremely helpful through every step of the process. I would highly recommend Bloomington Acura Subaru.

Out of Town

31 de mar. de 2016

We purchased our first new car at Luther Bloomington Subaru. I spent many months researching the Outback. I did not need anyone to "sell" me on the car. I just wanted to have a conversation with someone that could answer the questions I had and give me the best price available. I literally talked to all dealerships within 100 miles of my home. Justine Melchior was the only sales person that did not pressure me into making a purchase before I was ready. She was always helpful, answered any questions we had and made purchasing a new car stress free! We drove an extra 30 miles to make the purchase from Justine. We were also very happy with Bryon Fagen who helped us with the finance paperwork. We highly recommend both Justine and Byron.

tony8701

29 de mar. de 2016

Worst place ever! I own a 2008 Subaru Legacy GT and brought my car there for regualr oil changes. The first time they screwed up and gave me regular (5w 30) oil instead of Full Synthetic. The mechanic was being a jerk and told me my car would be fine but that's beyond the point. The next few times they kept telling me I had multiple oil leaks that required attention. I took my car to my family mechanic to check this out and no oil leaks were to be found. My mechanic lifted my car up on the riser and we looked all over for an oil leak, it must've been an imaginary leak. Even the manager their will try and use your own words against you. Terrible! They really know how to treat their loyal customers like crap. Thanks for nothing.

review1

15 de mar. de 2016

Edward is the BEST Acura salesman, ever! He is polite, knowledgeable, respectful, supportive......and truly cares about his customers. Thank you for a wonderful Acura experience.

Kellyahrens7

13 de mar. de 2016

We are leasing a subaru legacy from Bloomington Acura and Subaru. We had never leased a car before and didn't know what to excpect. Kris LaMere and Dylan were amazing. They walked us through the process and gave us the peace of mind that we needed. We got a great car at a great price. We didn't feel pressure to do more than we could afford. We use their service department for oil changes and maintenance as well. I have recommended them to several friends and family looking for a new car. Top notch service!

david316

12 de mar. de 2016

It's been 12 years since last car purchase. Marion Ensz approached me on sales floor and discussed several options with me. Very easy and informative sales session with entire staff at Bloomington Subaru.

hhilde

10 de mar. de 2016

I want to reiterate my opinion of the service department at Bloomington Acura as still outstanding. I have been using them since 2004. The only thing to know is that Buerkle Acura nearby charges less for service. Example: OW-20 and filter $45.00 and $62.00 at Bloomington. My 2004 TSX needs more extensive service soon quoted at $900.00 and nearly $1200.00 at Bloomington. Here is my recent experience on 3/6/2016 buying a new TLX at Bloomington Acura. My sales associate Anatoliy Kamenov was very professional and in general had my best interest in mind but only if it directed me into buying a car on their lot, understandable I guess. With that in mind I received outstanding service. However, when I said I wanted a black car with espresso interior he said that build wasn't an option. Gee, I just built and found it online sitting in Illinois. Did he not know the configurations or did he fib? I was then on my toes about what else he might be off about. I then asked what type of fuel was recommended and he said 87 octane. I already knew the Acura recommended fuel was 91 octane. What is the point of telling me that? In the end I found a car I liked on the lot in Black Copper Pearl with Parchment interior so all is good to this point. I was an easy sell because I already decided I wanted a TLX and Bloomington Acura had a configuration on the lot that worked for me. Next came the Finance Manager Kyle Nenovich. Watch out for Kyle, he is slippery. For reference I don't buy extended service contracts, that is unless the numbers are worth it to me. In this case I did buy the 10 year/100,000 mile extended bumper to bumper warranty. Why? Because he bundled it with an oil change plan. For $400.00 I get oil changes every 7500 miles for 10 years or 100,000 miles. He then told me the car required pure synthetic oil with changes costing $100.00 each. That means I can get 13 oil changes if I stay on schedule. That is a $900.00 value that I subtracted from the cost of the extended warrantee making buying the extended service contract worth it to me. The problem is that when I called Acura's service department later that day they quoted me $62.00 for the Acura recommended OW-20 oil changes, Buerkle Acura charges $45.00. Also, after reading the manual, the car's computer calculates when you need service and it isn't only by mileage. The maintenance minder calculates the health of your oil based on a variety of driving conditions and it could end up requiring oil changes anywhere from 2500 miles to 12,000 miles. So how does that oil deal agreement line up with how the car is to be serviced at all? What do I do if the computer tells me to change the oil at 5000 miles...change it again at 7500 miles just to get what I bought? No, this whole deal sucked because the value of the offer wasn't calculable by mileage along with the $100.00 oil change lie that was really $62.00. I was quite hot about this for a few days but I have cooled off about it now and blame some of it on my ignorant self. All in all, I got the car I went in for within a few hours of the morning I arrived from a likeable perhaps artfully minded sales associate. I have also come to the decision that if I could tear up the extended service contract and oil change plan because of the miss representation I probably wouldn't. Now, if Kyle the slippery finance guy with a CC education is reading. Your slippery tactics are going to cost you. I did my protection packages for the new TLX elsewhere. You lose your offer. I have service scheduled on my 2004 TSX that will total nearly $1200.00. I'm doing it Buerkle Acura. I have a life time oil change contract at your location on my 2004 TSX that I will use until I can't give the car away. I can choose to do all my costly maintenance at Buerkle Acura for both my new and old Acura's and only do the freebie oil changes with you. You see how that works? And I am only one customer. You are lucky I wrote this nice of a review and really lucky if I don't post my experience to the six floors of IT professionals I lead located 3 miles from your dealership.The lesson learned. Know what you want and read the manual. Know what it cost the dealer and work up from there. If an offer comes up that you don't know the facts about pause and verify. Bloomington Acura will at the very least fib and/or leave out crucial information when dealing with you.

bfolken

8 de mar. de 2016

Worked with Tai Danh in Sales and leasing at Bloomington Acura/Subaru. It has been a while since I have bought a new vehicle but working with Tai and other members of this dealership was a pleasure. Bought a beautiful 2016 Subaru Legacy. Their staff worked with us to understand all of the controls of this great car. Look forward to servicing our new vehicle at the dealer as well. Thanks - Bruce and Deb Folken

Wanda D

6 de mar. de 2016

I had my first experience buying a Subaru at the Bloomington Subaru dealership and it was wonderful. I was talking with the service manager Lisa and she was extremely helpful with setting me up with sales and finance. TJ the pre owned sales manager was very patient with me in helping find the right car to meet my needs and that of my teenage daughter. Kyle in finance was thorough and pleasant to work with. I will continue my relationship with Bloomington Subaru for all of my servic needs. I purchased a 2012 Subaru Impreza and I love it!!

jazzbass

4 de mar. de 2016

I shopped around for a new outback recently, going to several dealers. Three things sold me on luther bloomington subaru: 1) justine, the saleswoman who helped me knows her cars and worked hard to find me the right car in the right color/package; 2) the price was better than the "bottom line" places; & 3) Luther gives back to the community.The purchase was easy, low pressure, had fun negotiating a few adds and my trade in.

Jason Arndt

1 de mar. de 2016

I have been having a complicated issue with a check engine light on my 2012 Outback. I have had the vehicle at 4 different repair facilities, including two other dealerships. I finally brought it to Bloomington Subaru, walked in frustrated and they totally turned that around. They got the issue diagnosed in a reasonable amount of time, gave me an estimate that was very fair, got it fixed in way less time than I had been expected and the estimate was spot on. Everyone I dealt with from the service managers down to the shuttle drivers and car washers treated me like I had brought in a luxury car and made me feel welcome. Kudos to Bloomington Acura!!!

Happy Couple

29 de feb. de 2016

Drove a Forester for 10 years (not from this dealer) and had several recommendations to them, including Costco. Went in "cold" and were treated so warmly -- a no haggle, truly "how can we help you get what YOU want" experience the night we went in. We committed by handshake to a car due for delivery in ~two weeks. On the pick-up day, both our sales rep, Ross Stettner, and the Sales manager, Noah Joseph, went above and beyond in giving us a fair price for the trade (which they hadn't seen before), and got our paperwork done fast. I had just flown two red-eyes home and was getting to eyes glazing over, so Ross did a great "here's the basics you need to know" on all the Forester's new features (including eyesight!), and scheduled a time for me to stop back when I was more rested for the real car intro. He has been a valuable "partner" and truly, this is the best car buying experience I have had in the past 3 decades!

wrx2016

29 de feb. de 2016

Scheduled an appointment because my 2016 WRX navigation system stopped working. After an short time, maybe a mile or two, the error message "Autodetecting GPS Receiver..." would pop-up and the system would stop updating current position. The problem first happened the morning of 2/25/16 and continued throughout the weekend (4 days). Monday morning when I went to take the vehicle in, the system starting working again. When I checked in at the service center, the customer service representative, and later the manager, claimed they had never heard of such a problem. I mentioned that several reports of this very problem were posted on the web to which they replied that I should not believe everything on the web. I showed them a photo of the navigation unit displaying the error message but they insisted that not much could be done. They suggested that it may have been a GPS satellite network problem. If you have a flat tire, these guys might be just fine. Any issue that requires some legitimate troubleshooting, go somewhere else.

dsohlberg

22 de feb. de 2016

This is the fourth MDX we have purchased through sales associate Edward Kapustin. We get a fair price quote right away and he is a pleasure to deal with.

LtJM

22 de feb. de 2016

The entire staff was great in all our interactions. The sales person, Peter Kirby, was very responsive as were Noah and Dillon who assisted in the sales process. Anyone would be happy working with these professionals.

Sandy45

18 de feb. de 2016

I really enjoyed my experience buying a new Outback. Shirl made the car buying event one to remember. I'm confident I Will be returning to Bloomington Subaru to buy my next car.

PhantomPhixer01

26 de ene. de 2016

Just took delivery on our fifth vehicle (four Subaru's and one Acura) from Bloomington Acura Subaru and as in the past, it was a seamless, happy event. Got exactly the new '16 Subaru Outback Limited we wanted and our salesman, Mory Rad was superb. Great car, great sales guy, great dealer! Subaru Outback is THE car to have here in Minnesota!

Joe S

11 de ene. de 2016

Very professional, wonderful deal and they really worked hard to made sure I had a great car! I have dealt with this dealership for over 15 year and have always found a great deal and very VERY professional people. Highly recommend!

Sky56636911

9 de ene. de 2016

This was my first Subaru Outback that I have purchased though I have owned many cars over the years. I walked into the dealership on a Monday morning, found the car I wanted, traded my truck and was on the road with my new car by noon. Derek was most courteous, accommodating, and helpful throughout the process. Ben in service was extremely helpful when I brought the new car back later in the week for installation of a new hitch and body side moldings. I am extremely pleased with the dealership. All the Luther dealerships that I have dealt with know what customer service really is! Everyone at the dealerships have a great attitude. Highly recommend this dealership.

Trud

8 de ene. de 2016

This was the least stressful and most pleasant experience I've ever had purchasing a car. Amy was personable, knowledgeable, and patient. Her service was above and beyond what we expected. She was considerate of our car needs, especially for me as a female co-purchaser.. We also appreciated the finance representative (Kyle?) who was friendly and did not try high pressure up-sales, as experienced with other dealers in the past, but accommodated our interests.

Bob Hays

30 de dic. de 2015

Trish Clancy is one of the best sales persons I've ever dealt with, regardless of product or circumstance. She is extremely knowledgeable, responsive, customer focused, and a pleasure to deal with. I recommend her wholeheartedly without reservation. Give her a raise!

fullcircle

28 de dic. de 2015

From start to finish, Anatoliy at Bloomington Acura was top notch. He was extremely thorough explaining all the features of the MDX before we took a test drive and he ensured we were well taken care of during paperwork and after the sale. He also ensured we got the best pricing with all the incentives offered from Acura, he really watched out for us as a customer which is not seen often with car salesmen!If you go to Bloomington Acura, be sure to ask for Anatoliy!

Beth

26 de dic. de 2015

This was my first new vehicle in twenty years. Justine was wonderful to work with. I got just what I wanted in a new vehicle.

SwedishSalsa

19 de dic. de 2015

This was my first time buying a Subaru and I was really pleasantly surprised at the difference in how it felt. "Subarus sell themselves" was the mantra so there was no high pressure sales pitch, just very helpful information and an attempt to make every part of the process as smooth and enjoyable as possible. Nathan King was wonderful to work with, from test driving to purchase and paperwork. He clearly has a passion for cars and he gave me the inside scoop on all the features of my new car with a very thorough and informative tour. Thanks to Bloomington Subaru for an excellent experience!!

Subgal

18 de dic. de 2015

Noah is outstanding to work with. He really cares and is extremely professional yet down to earth. Very friendly staff, friendly environment.Amazing vehicles and clean customer focused atmosphere.

newruguy

14 de dic. de 2015

Tony and team couldn't have been more professional, from start to finish...I wouldn't hesitate to recommend them to anyone who wants a great marque (Subaru/Acura) from a great dealership & organization(Luther Family)!

Wyoming wilderness

16 de nov. de 2015

Our friends referred us to Shirl Lee at Blooming ton Acura Subaru. She was an professional,personable and pleasing person to work with.to work with. Jake, the finance manager, helped us smooth out some financing "bumps" along the way. The Blooming ton Acura Subaru team made our first new car buying experience, in many years, a positive one.

Cardude1998

4 de nov. de 2015

I have bought many new cars and the people at Boolmington Adura are in my opinion the best! I'm in the service industry as well and appreciate it when people constantly go above and beyond!

Rherem

22 de oct. de 2015

Tony did a great job. This is the second vehicle I bought from tony, I would recommend him to anyone. He was very professional, explained the car thoroughly when we picked it up even help us set up the phone connection. Followed up the next day to see how we liked it too.

markcapaldini

15 de oct. de 2015

Trish Clancy provided useful, customer-oriented advice on our choice of options for our 2016 Subaru Outback and placed an order for a custom build, which took about 6 weeks. She provided info on extended warranty and interior/exterior treatments, but didn't pressure us to buy all of them, which has been our prior experience with other dealerships. Finally, paperwork and deal closing proceeded smoothly and efficiently. An excellent Subaru purchase experience. Since I also had an excellent service experience with my Acura at the same dealership, I will also do all of my Subaru service there, too.

MAL

9 de oct. de 2015

Bloomington Subaru comes through again. This is my second car buying experience here (first time was in 1997). Nathan King provided superior service from the get go. No pressure. Lots of information and clear answers to all of my questions. Bryon France in the Financing office also did a great job explaining the various options. All in all, a great experience in no pressure sales from an experienced staff.

DJ

24 de sep. de 2015

Sales person Mike R. was very professional and knowledgeable in helping me purchase the 2012 MDX.I am a very dealer loyal person so this hopefully will be a good business relationship.

Katy

16 de sep. de 2015

I had the best experience buying a car from Joe Weil - he is very knowledgable, helpful, and there was no pressure! I will recommend him to everyone. Go JOE!!

PBP

3 de sep. de 2015

Excellent dealership; I worked with Mory Rad. He was a no pressure salesperson, he offered a fair price, explained everything thoroughly and his overall service was first rate.

BuddyLucero

3 de sep. de 2015

What a DEAL on my new 2015 Subaru Impreza Sport, this is our 7th Subaru and they just keep getting better! Thanks to Derek James a great Sales Consultant for all his help and his time to find what we wanted. It does not get any better with Subaru AWD, dependability and great service center. Thanks Bloomington Acura Subaru.

cbeemer

26 de ago. de 2015

We couldn't have been more impressed with Bloomington Acura Subaru. Our salesperson, Justine Melchoir, was knowledgeable, helpful, excellent with follow-up and generally AWESOME to deal with!

Hazelnut

24 de ago. de 2015

Easy purchase, NO pressure. I highly recommend you check out this dealer for your next vehicle purchase. I always dreaded car buying, but not any more.

Outback2016

23 de ago. de 2015

Not always is buying a car any of the above. This time was different. Mory made the entire process quick and easy. We ordered the 2016 Outback in early July. It arrived a month later. Paperwork was seamless and he took the time to explain all the options and updated technology. I am a member of IMBA (International Mountain Bike Association) and was able to apply additional discounts to the purchase price. Being active with bikes and kayaks, the Outback rocks in it's ability to take on all the FUN! Thanks Mory and Bloomington Acura Subaru!

L2016

14 de ago. de 2015

I had been having car issues for many months and had been dreading the idea of buying a new car. I wasn't sure I was going to be able to afford anything and did not understand the process. Whether I was ready or not, my car died on me last Tuesday in the parking lot - just 2 hours before I was supposed to pick up our vice president of our company from the airport. I had to decide if I wanted to rent a car for the week and get my car fixed, or if it was time to pull the trigger on a new car. When I arrived at the Bloomington Acura Subaru dealership, I was stressed to the max. Mory came up to me and walked me through the benefits of purchasing a used car or a new car. He ran the numbers for me on all the options, and then ran the benefits/numbers for leasing a car. I couldn't have felt more comfortable and at peace with my decision after he helped me. I ended up choosing to lease a Subaru Impreza and absolutely love my car. Mory turned a very uncertain and stressful afternoon into a very good one. To top it all off - I was able to drive my new car off the lot that same afternoon in time to pick my boss up from the airport. Thank you Mory!

bigninabates

13 de ago. de 2015

This was by far the best experience that I have had buying a car. Shirl Lee was a great person to work with and walked us through every step of the process with no pressure and was so wonderful to work with. Everyone at the dealership welcomed us to the "Subaru" family and I really feel like we have joined some cool club with awesome perks!Thanks!!

New Wheels

5 de ago. de 2015

My buying experience was excellent! Yesterday I took my car in to have it undercoated and seal protected. Both the buying and service experience was great. I look forward to working with this dealer in years to come! Go Subaru!

Zohaib Dalal

3 de ago. de 2015

Best service experience in buying a car. Jake Dunham - My Sales Person is a great sales guy. He was not in a hurry to sell me a car. I visited other dealerships and they just wanted to sell me a car. But Jake was calm and waited for my decision. Jacob Gotler - A Finance Manager is a good manager. He explained me each and every document which i was signing even it was over the closing time he was not in a hurry to send me out. He took time in making me understand every possible question I had.Thank you Jake and Jacob

Brian Wong

4 de jul. de 2015

Showroom and customer service area needs some updating especially for a luxury branded vehicles like Acura. If it just Subaru would probably been okay. My buying experience for 2016 Acura experience was very pleasant. My sales consultant, Nathan, was very professional, and friendly. Definitely deserves kudos for a job well done.

Juju

3 de jul. de 2015

This is my first Subaru and I have a very good experience from Bloomington Subaru. My sales consultant, Trish, she is very helpful and take a very good care of me and my car from the first day until now. I will definitely recommend Bloomington Subaru.

Janej2

1 de jul. de 2015

Purchased my first Subaru under stressful situation as result of bad car accident with physical injury. I made numerous on-line inquiries resulting in many responses by email and phone. Bloomington got my business solely because of exceptional customer service of Justine M. Her level of professionalism and knowledge coupled with the rare unteachable quality of intuiting a customers need and particular circumstance rose above all others with whom I spoke. No selling, she listened, heard me, showed she cares about what she does, gave me the time needed to test drive all vehicles of interest. Justine is knowledgeable about these cars and she made me a new Subaru owner in one day.

ScottF StP

30 de jun. de 2015

We spotted a used Outback online that they'd just received on the lot. Mike Rappaport gave me a same day look at the car before it went into their bodyshop for cosmetic work. It came out looking great, no hassle, great price. Mike was highly available but low pressure. They made sure the deal came together with financing and title and the service team has been tops. Similar to the great experience we get at Luther Honda.

TSmull

20 de jun. de 2015

Referred through Costco auto program and I had purchased my previous 2012 Outback from Bloomington so went back and was not disappointed. Joe was good to work with, knowledgeable but not pushy.

pdubbs88

10 de jun. de 2015

Bloomington Acura was amazing to work with! My husband and I recently purchased a new Acura MDX at Bloomington Acura. I made a call to the dealership as soon as I noticed that a new MDX was on the lot. I spoke to Tai Danh who was extremely knowledgeable, helpful and very friendly. We went in that night to look at the car and the experience was the same. The prices were competitive along with what they offered us for a trade in. I have bought several cars in the past but this was my first car buying experience that was truly enjoyable. I would HIGHLY recommend Bloomington Acura and especially Tai Danh.

Blanco0912

6 de jun. de 2015

Bloomington Suburu is top notch! I am in a service industry, so when it comes to service I believe STRONGLY in COMMUNICATION, COMMITMENT, and CUSTOMER SERVICE! Everyone I came in contact with at Bloomington Suburu delivered exactly that and then some. Shirl Lee, my sales associate couldn't have been more helpful and knowledgeable about my 2015 Outback that I purchased. She took the time to introduce me to Noah, the new car sales manager, and between the two of them they worked to find me my Outback. They both stayed in contact so I knew when my car would arrive, and were there and assisted me in the delivery. Jake, in the business end, handled all of my paperwork, and had me in and out without skipping a beat. Jake made sure I knew and understood all my financing options to make the best choice possible. Overall, this shows me everyone involved is committed to creating the best experience possible! Way to go Bloomington Suburu............You will always be highly recommended in my book!Paul FelipeEdina, Mn

Bdoterra

6 de jun. de 2015

We love our new Subaru outback. Visited almost a dozen dealerships and thought I wanted a Prius or CRV but Mark Rosenthal and Dillon Duffy made our experience so pleasant and were so knowledgable we were sold.

pattyrdx2015

4 de jun. de 2015

From start to finish the service was perfect. Bronwyn went beyond to assist me in getting the car that I was looking for.Have been a loyal customer from 10 years and will continue to be so in the future.

new2subaru

4 de jun. de 2015

Best experience I've ever had in new car purchase. Justine found the exact Impreza that I wanted and quickly had it sent from Wisconsin. Dylan made the financing easy and I got the extended warranty.Do yourself a favor and check this place out.

david_wong

3 de jun. de 2015

I purchased a Toyota Highlander from Mike Rappaport. He was easy to work with and gave me the information I needed to make a decision without a lot of sales talk. I would definitely recommend Mike to anyone looking for a vehicle.

motobone

1 de jun. de 2015

I purchased a Subaru Outback. Everyone there was extremely helpful. The atmosphere was relaxed and the company seemed less interested in selling vehicles than ensuring I was being taken care of.I asked about the Subaru and purchasing one. I asked about when I could get the best deal. They were very honest and told me, there was no deal to be had. There was no inventory. If I wanted to buy now that was great, but if I wanted to wait, that would be great too. The problem was, they couldn't keep them in stock.Even so, they marked $4,000 off of the price when all was said and done. They did that just because they appreciated my business. Wonderful people are difficult to find. And, this dealership has the most.

newcarlady

7 de may. de 2015

At the dealership I was allowed to roam around and look at all the models. I wasn't sure if I was ready to buy but Joe Weil was patient, gracious, understanding, and, I believe, honest. He pointed out the various assets of the Impreza line. I looked at both new and used cars and test-drove two new Imprezas. I made a down payment that day! All the staff were very courteous.

Rater

7 de may. de 2015

Sales staff was courteous and upfront. Started the contact via the Costco website and they responded to me within a couple of hours. Met with Amy and left with clear understanding of pricing and my options. Came back a month later, got the car, was able to close the deal quickly and easily.

3610TLX

3 de may. de 2015

I've had my TSX since 2004 and have been procrastinating about purchasing a new TLX. After test driving the TLX 4 and V6 and also considering the ILX, I finally decided on the TLX and which options I wanted to have. My experience at Bloomington Acura Subaru was absolutely great. There was no rush to purchase. They made sure I understood the different options. Chad was very knowledgeable about the car and all the features. Chad spent all the time we needed at the Auto Show to answer our questions. Mark also spent time with me comparing the ILX, TLX and my current TSX as well as setting the price and finding the car. From Sales to Management to Finance - they were all easy to work with and made the purchase process simple.

queticokim

30 de abr. de 2015

My experience at Bloomington Acura Subaru was absolutely great. I went in on a Saturday with a recommendation to see Amy Anderson. She was a delight to work with. A few weeks later when I could pick up my car, she came in on her day off to complete the process. I live out of town and it was the only time that would work with my schedule while in town. She went above and beyond and I really appreciate it. The financial process went well also. Thanks again everyone at the Bloomington Acura Subaru Dealership.

frosty

29 de abr. de 2015

I went to look at an Acura TLX. I met the salesmen Chad, this guy clearly knows his stuff.. Now as for me I am a HUGE Acura guy! Meeting this guy with such knowlede about the car and brand that literally is changing the game in the auto industry. It made my expierience that much better! I really enjoyed talking with the guy. I am a very happy customer! (love the TLX shirt,) I want one too!

SLH

27 de abr. de 2015

Recently purchased a TL from Micheal Rappaport. He made the process simple and hassle-free which is exactly what I was looking for. Micheal and I agreed in principle on my purchase. I wasn't able to do the paperwork until later in the evening. Micheal had left for the day but arranged to have somebody finish the process and kept in touch with me throughout the process. Great customer service.

MikeB55337

19 de abr. de 2015

We started our used car shopping on that Saturday morning. Bloomington Acura was our first stop. Our salesman was friendly and low-key. We really liked not feeling pressured. We came in looking for an MDX but realized that we would be happier with the smaller RDX. We then shopped other dealers in the Twin Cities but came back to Bloomington Acura and our choice was still available and we ended up purchasing the 2013 RDX. Again the buying process was friendly, low-key and painless.I would recommend Bloomington Acura Subaru to anyone looking for a car.

JayEvans

19 de abr. de 2015

I have to keep this review at a 25 word minimum, but I really can't say anything with much substance. We came into the dealership on a Saturday asking for someone in Acura sales--it took them 10 minutes to find someone. I can't remember his name--but he was a short guy with a TLX polo on. He may not have been a salesman--I don't know, but he had a milquetoast personality.We drove the TLX on a silent test drive--none of the features were explained to us. It was perhaps the worst test drive I've ever been on. We told him that we would meet him inside. Went inside and saw him but he was working with another employee on something and refused to pay attention to us.In sum, womp womp to Acura Subaru of Bloomington.

Subaru1181

10 de abr. de 2015

This is the second car I have purchased from this dealership and by far THE best Acura/Subaru dealership in Minneapolis. Anetoliy is a fantastic sales person to deal with and provided me with great service. I will more than likely keep my business with this dealership.

JS

9 de abr. de 2015

I had a leased Subaru and hadn't finished the term but my hours at work got cut so something had to give. I called my dealer to tell him my situation and he worked with me to get me into a car I love but at less expense. He went out of his way to make sure I walked away happy from the transaction and I really did. I was able to purchase a slightly older Subaru Outback with really low miles and turned my lease in with no penalty. The maintenance people did a bunch of work on the car before selling it to me so now most major things are taken care of for a while. I would definitely use this dealer and this dealership again and would not hesitate to recommend them to anyone I know. [In fact, this is my 4th Subaru from them.]

Dave

6 de abr. de 2015

Recently I laid my Acura MDX to rest. I had reservations about going with the same make as it was a slightly premature death. I was unimpressed with BMW (yes it happens). Too much money for the same things I enjoyed in my MDX (tech package, nab, sound system etc...) I went to Acura as I had always thought about possibly replacing my MDX with the slightly smaller RDX. Needless to say the road test was like coming home. It was a quiet, comfortable ride. What really was the selling point was the accommodating staff and. in particular, the understanding and incredibly patient sales person Michael Rappaport. I am a difficult buyer to say the least. He seemed to understand what my constraints were and managed to work within them. I walked away with a nearly new car (2015 with some mileage) and the full support of staff there from the financial man who didn't"handle" me to the service staff that followed up with great detail as to some of the concerns I had. This was, by far, the best experience I had in buying a vehicle. What really sealed it was afterwards. Great attention to making sure the packages I wanted were applied to the vehicle. I now enjoy a vehicle that has, for me, the stability and comfort I always enjoyed in Acura. Kudos to you Michael and the staff at Bloomington Acura Subaru. I look forward to years of service and, when the time comes, the same wonderful guidance in purchasing yet another Acura.

Kathy Burke Graham

1 de abr. de 2015

I bought my 1st Subaru 5 days ago. Great customer service. I was not pressured in any way to buy their car. On the test drive with Amy I was shown how every thing works and what assessories I can add to my Forester later on. I'm very pleased with the car, especially the visibility out the windows. I did not have good visibility with my trade-in.

yogacat10

23 de mar. de 2015

Great customer service, no pressure, and a great walk-through of the vehicle on delivery. The most painless car buying experience I've ever had. I've been in my Outback for less than a week and I absolutely love it.

Kathy

7 de mar. de 2015

Great customer service with no pressure! Showed me exactly what I was looking for- did not try to talk me into a new vehicle. Mike spent time showing me all the upgrades on the car that I might not have noticed & took as much time as I needed. While Jacob worked on the paperwork, (he is another great employee) Mike showed me how to program the music stations and set up my cell phone with a test call. He said to return at any time with questions on GPS or other new features I needed help with. When I came back two days later he showed me more technology to help me get started. Good car-buying experience! This is the 4th car my family has purchased from this dealership.

JJ

3 de mar. de 2015

Michael made my experience one of a kind. He was laid back with no pressure. He made me feel real comfortable all while answering every question I had. When it came to the financing they did everything they could to help me get the best rate possible. I was real comfortable with the price I paid. I didn't feel like he was just trying to make money off of me but was actually concerned with my well being. The lobby was nice and comfortable, I felt right at home. I hadn't bought from a dealership in many years and I must say I have a better outlook on dealerships now. Thanks to Michael Rappaport for helping me feel right at home.

andrew2015

3 de mar. de 2015

I am very pleased with the entire experience at Bloomington Acura. Best service I have encountered at a car dealer. I highly recommend Michael Rappaport. He was very easy to work with and knowledgeable. Love the TSX!

Wkley2051

19 de feb. de 2015

From the moment my husband and I started looking for an Acura MDX Michael Rappaport at Bloomington Acura Suburu, was invaluable. He kept us informed as vehicles came to the lot that he thought we may be interested in and was prompt in responding. He never made us feel pressured and when we went for a test drive was very organized and had the vehicle ready to go. The dealership itself was great as well. Each individual we came in contact with was knowledgable and eager to assist in answering questions. Never once did we feel pressured. In the end we ended up with a vehicle perfect for us.

Gregory

16 de feb. de 2015

It was a good experience and hope it will continue in the future. It was a nice dealership and easy to deal with. Michael was a newer salesperson and did a fine job.

Ester Greyzdorf

4 de feb. de 2015

I bought my second car at the Subaru dealership in January. Even though it took me two and a half months of waiting to get it, it was worth. The only complain I have that it took too long ( 3hours) to pick up the car. It was a very long and tiring experience. I couldn't retain much what was explained and showed to me about my new Legacy. It was a pleasure to work with Peter Kirby.

Scott

3 de feb. de 2015

My wife recently totaled our SUV, so we were in great need of a replacement car. We shopped around at many dealers and we found a car we REALLY loved at Luther Bloomington Acura. The staff was extremely friendly and not pushy. They worked with us to give us a good deal and the service was excellent. The car we purchased was used, but it was certified by the dealership. They repaired the items we raised when we were looking at the car - and they were very flexible and quick.

Michelle

3 de feb. de 2015

I was in need of a newer vehicle (not by choice) Did a little online hunting and contacted dealership to come test it out. I was greeted personally by phone from Mike, who told me to come on in. He had the Envoy ready and waiting for me right at the door (not out in the lot somewhere). I loved it and Mike got me rolling in the process to take it home. Average wait time, as I know its a lengthy process. I had one issue during the test drive, and Mike made an appt this week to get it rectified. Its all done and Awesome! Mike made EVERY aspect of it quite painless! It was def a different experience from other dealerships I have purchased from! Will recommend any time! And whenever I buy again will look their way. Thank you.

4513MN

2 de feb. de 2015

We had a great experience at Luther Subaru! This was my first new car in 13 years. My husband and I made numerous trips to Luther as we made our decision and our salesperson, Shirl, gave us excellent customer service every time. Shirl was very patient and answered what must have seemed like a never ending supply of questions. Everyone we encountered during our buying experience at Luther was awesome! Thank you!

Cheryl Mairs

29 de ene. de 2015

I had talked with both Bronwyn & Shirl before we knew when we wanted to buy. On a bitterly cold day I stopped in to see how well a 2015 Forrester would start. Bronwyn went out with me and went over what features were standard and which were upgrades. One model had not been driven for a long time and did not start- she explained that if it's left out more than a day at >-10F the battery should have a heater. She offered to have that car prepped so I could drive it on a future visit. When we decided to go ahead and actively search Bronwyn had lists of cars both in stock an in transit. Although we were not in a rush, a car with 1800+ miles was available for a better deal and we bought it. The process of going over options and trading in my beloved '06 Forrester took awhile, but the lounge had plenty of beverages and snacks available. I feel comfortable calling with questions as they come and have had 9 years of great service at Bloominton Acura Subaru!

handiman212

19 de ene. de 2015

I owned a new Subaru in 1985 and drove it until I needed more room and moved up to a minivan and pickup. My last minivan was 10 years old and I decided to downsize. Since I had previously owned a Subaru and was quite satisfied with it, I decided that a Subaru would be my first new car since 1995. I stopped by at Bloomington Subaru in November and was greeted by Tony Russell., but with all the holiday activities, did not get back out to test drive an Outback until January. I thought I would have to order one, but really needed it before the end of February, but as luck would have it, a new one had been delivered that day and the person who had ordered it apparently found a different one. It was the color I would have ordered but was loaded with much more than I would have ordered. Tony was able to work out a lease agreement that was favorable to me and now I am a happy owner of a new Outback.Art Caple

Bosvin

4 de ene. de 2015

Don't usually write reviews, but I received top shelf service and happy with the used Subaru. I liked saving some money by going with a 14' model.

Becky

3 de ene. de 2015

I needed to trade in my 2007 Forrester for something newer to prepare for the icy winter roads of MN. Michael Rappaport and Kyle Nenovich were so easy to work with. The communication was consistent and the service was super friendly. The price was also very reasonable and Kyle worked with me to get a good deal on my trade in. Thanks guys! I would definitely recommend this dealership!

Roger T

3 de ene. de 2015

We were on the search for our next Outback. The focus was 2015 models. I never expected to find the car we wanted with limited miles. In steps our friend Joe Weil and things came together pleasantly agreeable. What a wonderful experience we had at Bloomington Subaru. Buying a car can be especially challenging, not with Bloomington Subaru. They are a class act.

Jim

27 de dic. de 2014

I hope I stop buying cars before Mory retires - nobody knows this business better. More than 20 years of Acuras with Bloomington Acura. My wife and I both have the new RDX; great driving experience and wonderful fuel ecomomy.

mjet222

10 de dic. de 2014

I have only good things to say about this dealership and it's sales people, specifically Michael Rappaport. My last 3 cars have been from Bloomington Acura and the service you receive here is outstanding. I told Mike exactly what I was looking for and he had a couple options for me to choose from. The additional services were done in a timely manner and I received a free loaner car. Thanks Bloomington Acura and Michael Rappaport! I love my RDX!

teresackan

10 de dic. de 2014

We brought a 2015 RDX from Eddie and he a very friendly sales person without any pushing. We love our new RDX so far.. Hopefully we won't experience any vibration problem as mentioned in other cars that were purchased in other states..

johnburrows

24 de nov. de 2014

Bloomington Acura provides the whole package exceptional sales experience, exceptional ongoing customer service! We are return customers and recently purchased an MDX, and we will continue to use their service department which is excellent, in the future for our regular maintenance needs. I would highly recommend Chad Conti, he is an excellent Sales person! John & Sarah Burrows

PattiIvance

20 de nov. de 2014

From start to finish, Peter Kirby at Bloomington Acura was very professional. He was fair, honest and knowledgable when it came to the vehicle we purchased. We would highly recommend both him and Bloomington Acura!

sadfan143

19 de nov. de 2014

As always the Luther family of dealerships deliver. My wife and I walked in knowing exactly what we wanted. Michael Rappaport (the dealer we worked with) had the car waiting for us with the keys in it as soon as we arrived. He answered all of our questions honestly and treated very fairly. It was obvious from the start that Michael's primary goal was to make sure we were completely happy. He gave us what we felt was a fair price on our trade in and after the test drive we sealed the deal. My only complaint is that the paper work process was a long wait time, almost an hour to be exact before we even met with the financing person. That being said, Michael Rappaport and Luther really stepped up for us and delivered a fantastic buying experience that was fair and stress free. Thanks again!

larrynb

18 de nov. de 2014

I scheduled a time to pick-up my new 2014 RLX Sport/Hybrid. My sales person said the paperwork in finance would take about 45 minutes and then he would spend as much time as we would like being oriented to the new features of our car.Upon arriving we asked at the desk for our salesperson, Chad. After being paged, he saw us from his cubicle and waved. In another 10 minutes he came by and said he was busy with another customer but would be back shortly. After waiting 55 minutes Chad came back. He said there were ONLY TWO customers ahead of us in finance so it wouldn't be long.45 minutes later we got into the finance office where the paperwork was handled efficiently. When we stepped out of the office we looked for Chad. After finding him we asked to be put in our car so we could drive home. We'll get our orientation from the manuals!!!

booked90

14 de nov. de 2014

My experience with this dealership was way above average. My only minor complaint was the paperwork process was a little slow. Salesman Michael Rappaport was excellent in every way and even though Im out of state will definitely keep them in mind when it comes time to look for another vehicle.

Paul Carlson

11 de nov. de 2014

I had a great experience throughout the whole car buying process. It was obvious that the sales staff wants the buyer to be as happy as possible. I would certainly recommend this dealership and especially Mike Rappaport to anyone in the market for either an Acura or Subaru. It was truly a pleasure doing business at Bloomington Acura-Subaru.

msr336

4 de oct. de 2014

Thinking about buying a new outback was already giving me a headache coz I have to deal with pushy dealers. By the way this is my 3rd time to buy a new Subaru. The first was Legacy and drove it for 17 years and finally gave it away as it won't quit then I bought a new Forester and it's been 10 years and I'm still driving it. I emailed Ross Stettner 2 months before actually going to Bloomington Subaru. My experience was the opposite. He was very professional and helpful. When I pickup my Outback he took time explaining almost everything I need to know about my new car(I don't know if I remembered everything he said but I can call him if I have questions). I got a fantastic service from him and will definitely recommend Ross to everybody.

mikkles

17 de sep. de 2014

Mike Rappaport was the dealer I dealt with. Very helpful and great experience...will definitely recommend them to anyone that would ask!! Thanks for a great vehicle!

zakmanak

12 de sep. de 2014

Attn: Mr. Mark Rosenthal, General Manager-Bloomington Acura-Subaru, Bloomington, MN. We would like to bring to your attention the exceptional service provided to our family by yourInternet Sales and Leasing specialist, Mr. Dylan Duffy, during a recent lease transaction with your dealership. Mr. Duffy's professionalism, courtesy, customer service, and automotive and financial knowledge was beyond exemplary throughout our recent vehicle lease process of a Subaru vehicle from your Acura-Subaru dealership in Bloomington, MN. Dylan initiated and facilitated the successful lease process via prompt and informative return of emails, phone calls, and messages for him left with your receptionist staff (SEVERAL OTHER LOCAL DEALERSHIPS DID NOT...). He explained to us early in the process, the necessary steps and details involved in the lease and purchase process, addressed all concerns, and answered inquiries with clarity and thoroughness. He arranged for all site visits to both view and test drive the vehicle of interest, and made recommendations about financial options available to us. Additionally, he introduced us to the Finance Manager, Mr. Bryan Fagen, who also took personal interest in the financial details of the transaction and took time explaining to us each step in determining the leasing and financing costs. Again, Mr. Duffy's timely responses to all our inquiries, his clarity in answers, and his professional and knowledgeable approach to us throughout the entire leasing process are the reasons we closed the deal with him and your dealership in Bloomington! As you know, Mr. Rosenthal, there are many, many places you can buy or Lease a vehicle...a lot fewer to get a Subaru...but only one individual who stands out and earns your business...Mr. Duffy was that one for us!!! Thank you for your time, and kindest regards, ZManak

psscrossing

6 de sep. de 2014

I'm a 3 time Subaru owner and even though the first 2 were not purchased through Bloomington Acura Subaru I serviced them both there. I was really glad to finally be able to purchase one here.Ray So was fantastic! Great listener, quick to respond to an endless chain of text messages from me and was honest all at the same time. Dealership is clean, service techs great and have never pushed to sell me anything I didn't need.If you're looking for a straight shooting experience go to Bloomington Acura Subaru and ask for Ray!

nwashuta

3 de sep. de 2014

Car shopping experience was top notch and the RDX is great.Purchased a Certified Pre-Owned car and it was perfect meeting our price restrictions for the condition of the car.

jtmanuszak

2 de sep. de 2014

My old Hyundai Elantra wasn't going to see it through another winter, so I decided it was time to take a lease on a 2014 Crosstrek XV.I am a 24 year old college graduate and this was my first experience working with a car dealer so, naturally, I was a little hesitant going in. But after working with Dylan Duffy, I am feeling great about my new ride and my new dealership!Dylan provided excellent customer service in the following ways1. He was very knowledgable about the vehicle, the Subaru industry, etc., and has great intuition when working with his clients; he addressed all of my questions and concerns in timely fashion2. He went to bat for me with my monthly payment, providing me with a variety of workable payment plans to choose from3. He was so considerate and willing to go the extra 20 miles. He even met up with me on one of his off-days to hand me the keys and teach me how to setup my bluetooth. What a guy!Thanks so much, Dylan. You rock!

greg&elliott

1 de sep. de 2014

After owning my previous car for seventeen long years and driving it until I knew I had to get a new one, we went to Bloomington Acura Subaru. We have purchased vehicles from Bloomington Acura before and knew we wanted to go back again. Michael Rappaport was our sales person who helped us and we could not have been happier working with him! Mike listened to what we were thinking about and looking for in a new "used" car and then proceeded to tell us and show us what they had for us. They allowed us to test drive many cars which really aided us in our decision. Even though it took us a few visits to the dealership and lot to finally make our final decision, Mike was always there to help us and answer our questions. Mike was friendly, knowledgeable, and made us feel comfortable and not "hurried" to make our decision. We finally decided on a 2010 Mazda3 Sport that they had on their lot. Even though it wasn't an Acura product,, which we own for our other vehicle (and LOVE it!), we felt it was the best choice for us at the time. Mike made the purchasing procedure simple and easy, and even after the purchase a few months ago, Mike is still in contact with us to make sure everything is okay with our new "used" car we bought. We love both the vehicles we have purchased from Bloomington Acura, a 2002 Acura MDX and the 2010 Mazda3. The people and the service at this dealership is top notch. We will definitely keep going to them for our auto needs! Thanks Mike for all the help!

DrLMW

22 de ago. de 2014

As a single woman, I was not excited about the process of purchasing a new vehicle. I do not enjoy dealing with car salesmen. I did online research first and narrowed my choices for a vehicle, options, and dealerships. This dealership honored my Consumer Reports car pricing report at the lowest price of any other area dealers. I was very happy with my experience here, possibly mostly because I had a knowledgeable, patient, and non-pushy female sales rep. I felt like throughout the process all my questions were answered, and I am happy with my new Subaru!

Jeff Walsh

16 de ago. de 2014

Tony was the ideal sales person who was knowledgeable about the car we were interested in, gave us a opportunity to test drive a vehicle, and afterwards discussed our options. He was respectful of our time and not pushy. He gave us a fair trade in cost for our vehicle for the new car. We highly recommend your dealership for customer service and would recommend Tony as a sales person.

kunal.kishore.50

9 de ago. de 2014

The delearship quoted a good price for the vehicle compared to other delearship in the city. Staff was coureous. Had a satisfactory purchasing experience. Sales staff gave discounts of accessory purchase for the car.

nancy.mcvey.35

6 de ago. de 2014

The whole Luther chain of stores we visited were very helpful with our search to find a replacement for our 1999 SAAB which we totaled in a rollover accident. When we got to Bloomington Acura Subaru, Kyle showed us several vehicles within our price and mileage range. We are delighted with our 2004 Subaru Forester. Kyle has been an excellent resource for everything we have needed even after the purchase of the car. I would not hesitate to do business with him again.

Deanne Larin

6 de ago. de 2014

Mike did a nice job highlighting the features of various models we were considering, and we decided on the Acura TL. We are enjoying the car and hope to resolve on minor issue with the key remote, which was not completely fixed at delivery. Overall I would rate it as a positive experience.

M11

4 de ago. de 2014

Kyle went above and beyond. He was attentive and really took the time to understand the needs of our family. Even on his days off, he called the dealership and made sure we were taken care of. His service was so excellent that we ended up buying two cars from him!

tomcarrier

2 de ago. de 2014

We recently leased a 2015 Acura RDX and found the entire experience to be a very positive experience. We had to wait a while for the car to arrive but were kept up-to-date on a regular basis. We were also given a very forthright explanation of why there was a slight increase in the monthly payment (the rates had changed since we first looked at the car). Both Chad Conti (Sales) and Kris LaMare (Finance Manager) were very professional yet relational and low-key in their interactions with us. We felt like we were dealing with friends.

zeeforce

31 de jul. de 2014

Just leased a 2015 RDX for my wife - it was a surprise gift for her birthday. Ross was great to work with and provided excellent customer service. He was extremely accomodating and helpful, ensuring the car was ready on time and allow me to truly surprise my wife with her birthday gift!

danhiggs9

31 de jul. de 2014

We spent around two months searching online visiting other dealerships looking for a new Subaru Impreza for our family. I began pricing between between this dealership and St. Cloud's. We worked with Peter Kirby from their online team and he was able to help us get the best pricing we could get, a fair trade in price, and efficient service.During the entire process, any time we had a question (mainly through email) he responded within a day of the initial query. He answered questions above and beyond the car we were specifically shopping for, and if he could not answer a specific question, pointed us in the direction of a resource we could use.Outside of our specific sales person, we had helpful, and encouraging emails from other support staff at Subaru as well. While attentive they were able to keep their interactions helpful rather than pushy. I would greatly recommend working with this dealership!

Jorusmith

29 de jul. de 2014

I bought my first RDX. The experience was very pleasant. Edward was great to work with. He was attentive to our needs. He put together a fair trade for our other vehicles. He made sure I could understand the basic operation of the vehicle before we left the lot. He helped to set up my phone and garage door opener. He kept us up to date as needed. He followed up in case I had questions after the sale. Bryan made the paperwork go smoothly. The service waiting area with its TVs, computer stations and free refreshments looked like a place I could comfortably wait for service in the future.

goldenputr

28 de jul. de 2014

I just purchased my second MDX in 5 years from Edward at Bloomington Acura. I did shop other makes of cars but kept coming back to the MDX. I am married but do my own car shopping and have always been treated with respect when coming to the dealership whether to buy or just for service. They always go above and beyond what I would expect. I have owned BMW before and there service and sales were far below what I receive at Bloomington Acura. As for my MDX I was hesitant about buying another because of the reviews of the split screen. Edward went through every detail of the car and when I left I was ready to take advantage of all the options in the vehicle. I have to say I LOVE the split screen. There are two screens in the car and the one shows you information you have chosen and the other is for choosing your settings and information. I don't know how it could be made more simple. I would be leary of having a vehicle that tried to put all of this in one screen, I dont know how they could do it without it be confusing and a distraction from driving. If you are in the market for a SUV you need to check out the MDX. I bought it because of recommendations from friends and have convinced others to buy it because of my great experience.

storl044

16 de jul. de 2014

This dealership was a great help when I was searching for a new forester. This dealership was very fast at getting back to me when I had questions. I feel that they went out of their way to make sure that I was satisfied with my purchase.

weisj007

7 de jul. de 2014

I had a really great experience buying my SUV from Bloomington Acura/Suburu. My salesman Kyle was very friendly and knowledgeable, and I was able to speak with him, take a test drive, and purchase the vehicle I wanted as fast or as slow as I wanted. Highly recommend Kyle, and this dealership!! Thanks again!!

Olivia2010

3 de jul. de 2014

I have purchased two MDX's over the last several years. The last one I still have (2012). My bride just purchased a 2015 RDX. All three purchases were from the same sales person, Anatoliy K. Another great experience. She had tears in her eyes and gave him a big hug.

reissue

24 de jun. de 2014

I looked for my first car and just got the new Subaru Impreza sedan from Subaru Bloomington. Very good price, friendly staff, no pressure environment, great experience !

jennifercb20f

18 de jun. de 2014

From the moment I walked through the door till the moment I walked out I felt unwelcomed. We came in the show room full of unencumbered employees and were not greeted by one. We stepped up to help desk to be told that "our dealers do not approach" "they wait for you to approach them" Her tone was very disrespectful. *I should state that I have had work done at this dealers service department, and it was Top Notch! That is why I stayed. We were told to walk around the corner. The used and new sales departments were not clearly marked. The sales floor was unappealing. The dealer that I worked with took 5 or more phone calls while we were working with him, one time I believe he said that he needed to take this call. At one point he answered his phone as I was asking a question. I felt completely unwelcomed and decided to take my business elsewhere. I will make sure to tell friends and family to stay clear of this dealership.

Mrbubbles51

16 de jun. de 2014

Overall the process for purchasing a new car was very easy. The quote for my old car was very good, which was a key factor in deciding to go with Bloomington Acura. The sales person was not pushy and did a very nice job of making sure the price of the car and all the additional items I purchased were spelled out and I clearly understood how the final price of the vehicle was determined. I financed through the dealer and that process was very easy. I was asked a few times to buy an additional extended warranty.

jimlaing

27 de may. de 2014

Excellent experience during whole sales process. No pressure. Outstanding follow-up! They delivered on their promises. A friend of mine told me that Trish has helped him many times throughout the years. She has sold me two Acura MDX's.

opal2221

26 de may. de 2014

I really enjoyed working with Bronwyn Fitzgerald, the person who sold me the Forester. The dealership is very organized and everyone is friendly. I would highly recommend Bronwyn Fitzgerald to help anyone who is looking to purchase a vehicle from Luther Bloomington Acura Subaru dealership.

sgibbbons

21 de may. de 2014

My experience at Bloomington Subaru was very pleasant. I really do not like to go through the buying car process, it is very stressful, and not usually a friendly experience for me. I was pleasantly surprised with my experience with Ross and Kris. Both were ready for me when I arrived. Both Ross and Kris had their information ready to review with me, which I appreciated. Ross went through the details of the car, which was actually enjoyable. Overall a very good experience for me.

pedronellie

21 de may. de 2014

Working with Peter Kirby and Kris LaMere was a real pleasure. They made sure I was aware of my options and helped me think through the issues, but there was never undue pressure. They were patient as I went back and forth between a Certified Pre-Owned Option and a New Vehicle. They were also creative to help me find ways to get the options I wanted at prices that made sense. Overall, a very good customer experience on the buying side. I look forward to similar excellent customer care for years to come on the service side as well.

MEK1940

6 de may. de 2014

We needed to have a new car to pick up on May 1 when we returned from wintering in California. We had done some auto testing in the Palm Springs area and I then went on line to check out Bloomington Acura. Amy responded promptly and positively to our requests and within days we had confirmed the acquisition at a fair price and with the amenities desired. Picking up the auto was a breeze as Amy had everything organized--a painless process. She was very thorough in going over the auto before turning us loose. It was just a good experience.

MNSubarulover

19 de abr. de 2014

My partner and I purchased our vehicle last fall. After previous experience with other bloomington dealers ( i.e lincoln mercury, whom I'd NEVER do business with again) I felt that my expectations for service was low. However, my experience with the team of subaru was INCREDIBLE. Browywn was fabulous, i felt very at ease and at no moment felt pressure to purchase. She spoke to us in terms that were easily understand, nothing was too broad or wide to go over our heads. Everyone was really friendly, at times, i wondered if this was a dream! She introduced to each department in case we ever needed to come back and everyone was warm and welcomed me to the Subaru family with wide open arms. I would suggest this dealership to any locals that are interested in a Subaru. From start to finish, from trading in my previous car, purchasing and even needing a rental car for a day while the changed my license plate... everything was smooth sailing. THANK THANK THANK YOU!!! I truly LOVE my subaru, it was the best vehicle decision I ever made!

kjflesch52

15 de abr. de 2014

We recently purchased an Acura MDX from Bloomington Acura. The entire experience was excellent. Edward was wonderful to work with and the business office made the transaction so easy. We would recommend this dealership to friends and would buy again from them.

oldczech

1 de abr. de 2014

I checked out my employer's employee buying service to see which local Subaru dealers it worked with and what kind of prices I could expect. I inadvertently sent out a request to a pair of Subaru dealers before I intended to. Both answered, but Dylan Duffy of Bloomington Subaru answered first. He quickly quoted me good prices and was ready to reserve a car for me. After taking a couple of days to choose a color and options, my wife and I got in touch with Dylan again and reserved a Crosstrek hybrid. The car was ready to be picked up about a week later. We spent about 2.5 hours at the dealership. We traded in a 2004 Outback, so part of the time was spent in checking out the old car. Also, the dealership was quite busy that night. However, everyone was very solicitous and offered us comfortable chairs and coffee. Once Dylan was freed up and had seen to the processing of our trade-in, we completed the paperwork and Dylan gave us a thorough tutorial on the new car, particularly its electronics. He synched my cell phone with the car and even ran me through the process of adding a couple of phone numbers in the car's speed dial. All in all it was an enjoyable experience that left us with a good impression of the dealership and particularly of Dylan.

Sammiesam88

26 de mar. de 2014

Very friendly staff and willing to help. After dealing with Morries and White Bear Lake dealership Bloomington takes the cake as far as customer service and best price.

smhendr570

5 de mar. de 2014

We were referred by the Costco Auto Program. Dylan Duffy was very helpful and knowledgeable about the cars under consideration. We test drove 3 cars and settled on the Outback 3.6L, and took it home the same day. We are very happy with our purchase experience and the car.

AmyB612

25 de feb. de 2014

Jeff was very helpful during all aspects of our transaction. From setting up the lease to making sure I could call my mom from the car!

Dispatcher25

24 de feb. de 2014

I want of a new vehicle and had my eye on the RDX. Since I have been a customer there for over 12 years I asked Randy (service dept) who should I go see since I trusted him. He referred me to Amy Anderson. I purchased the RDX the same day and since it was just taken off the truck I had to wait a couple of days. I was disappointed in how much they gave me for my vehicle but it did have over 200,000 miles on it and yes it was an acura. Over the next couple of days I added some extras to the vehicle and spoke with Amy everyday. If she wasn't available when I called she called me back promptly. I was suppose to pick up the vehicle on Thursday morning at 9:00, but since we were going to get bad weather I called on Wednesday and asked if we could close on the vehicle that day. Amy was off that day and another employe called Amy and she was willing to come in on her day off. That just tells you she takes her job seriously and goes out of her way to please her customers. Also, being I was picking it up a day earlier they didn't think they would get everything done on the vehicle that needed to be done, in which I was fine with as I was picking it up earlier. I arrived around 5 p.m. to close on the vehicle and Amy was there waiting. I drove off with my new vehicle about 2 hours later completely understand what everything did inside and out. I couldn't ask for better service from anyone that I dealt with from the receptionist, to the finance advisor and especially AMY ANDERSON!!!! Thank you so much!!!

frugaldriver

20 de feb. de 2014

Had open recall on my Subaru Legacy. Called to make a service appt to apply a coating on the rear brakes (recall). The recall notice said it would take 20 min to an hour to do. Bloomington Subaru said I had to drop off the car because the "coating needed 6-7 hours to dry". Bullsh-t. So I called Walter Subaru in Burnsville, they said it would take 30 min-1 hr, drove in an hour later, I was in and out in 17 min. A nice Walter Subaru employee explained the coating was Propane based, so it dried very quickly. I will never do any service at Bloomington Acura Subaru.

debsters1

6 de feb. de 2014

Dylan is a GREAT person to work with. I HIGHLY recommend talking to him for a Subaru. He knows his cars and is a very fun person too. I love my new Outback and he found it in a color I wanted too!!

stevem9098

5 de feb. de 2014

Great experience. A fair price for a good car. The staff was easy to work with and not pushy. I would recommend Bloomington Acura Subaru to anyone.

chadnogosek

23 de ene. de 2014

I had a great experience shopping at Bloomington Acura Subaru and working with Dylan Duffy. He made a great effort to vet out what I really wanted, show me some alternatives to what I had in mind, was flexible with pricing where he could be, and above all else was willing to work with me past closing rather than rush through the process. After my initial visit, test drive, and quotes I returned a few days later to finalize a sale on a 2014 Impreza Sport Limited and am thoroughly satisfied. Aside from the salesmanship and the shiny new ride, the finance department was able to setup a loan that matched what my bank was offering which was very competitive. Overall, I would definitely recommend shopping here.

Ejbaudler

23 de dic. de 2013

Nate was very thorough and articulate. The finance employee (Chris?) was too. Dylan was able to find a hard to find Impreza manual 2.0. Very satisfied.

tkstar

5 de dic. de 2013

Dealership itself was fine. Kind of bummed out at the low offer for my trade - but was able to get a slightly better price after some bargaining. Car was exactly as expected. Acura itself took a long time to deliver the car which was not this dealer's fault. Dealership seemed like it needed an update building-wise but heard they are having a remodel. The receptionists were very kind. Price of car was "ok" since there was really no going down on price- was new model vehicle- MDX 2014.

RoueRyan

21 de nov. de 2013

Eddie and Bloomington Subaru were recommended to me by a friend and she was absolutelly correct. Eddie and Kris made the process smooth, fun, quick and fairly painless!! My new 2014 Subaru Outback is a dream car!

Shirtwearer

19 de nov. de 2013

Yesterday I bought an Acura MDX from salesman Dylan Duffy. In addition I have been a Bloomington Acura customer for many years, just having purchased my 5 th acura. My past experience has been " grand". The reason I rate Bloomington Acura and now Dylan Duffy so highly is that Dylan responded right away to my internet request. I found him personable and knowledgeable about the cars. He was not high pressure and treated me with respect. He spent time educating me about the car in an interesting way that made me want to find out more about it. He made himself available every time I had a question and created an atmosphere of ease. He spent as much time as I needed orienting me to the specifics of the car, of which there are many, and has offered to take it in steps so that I can absorb the many details..My experience couldn't have been better and I know my relationship with Dylan and Acura service will continue to be great. Dylan should be recommended as an example of how to provide a good experience for customers and how to sell cars in a way that keeps someone like me coming back to buy car after car. I will definitely turn to him for any issues that I might have and for the purchase of cars in the future.Thank you, Kate Perry

tdotodot

14 de nov. de 2013

What an excellent experience. Dylan Duffy answered my questions and concerns and made the new car buying process quite easy! I had a bad experience at Morrie's in Minnetoka and looked for a new place to go. Luther Bloomington Acura Subaru will be my go to dealership now and into the future. Thank you for helping me and not just pushing me through the process. Very much appreciated.

CarlosBerger

14 de nov. de 2013

As a returning customer to Bloomington Acura, and loyal Acura fun (have owned 7 Acuras in the last 10+ years) I didn't feel the customer service and quality of work were not up-to-par with the excellent treatment I've always received from Acura and from this dealership. It took several days to have my car detailed and clean to look like a brand new car. Additionally the process of getting some accessories for my new vehicle was not as smooth as I was led to believe.

pegplaystennis

9 de nov. de 2013

Peter Kirby was knowledgeable, friendly, and efficient. There was no pressure to buy and ample invitation to browse. Studies show that women tend to be taken less seriously than men when purchasing cars, but this clearly was not the case with Peter. He respected that I had done my homework and found the car I wanted. It was an excellent experience and I appreciated the follow up call from Peter several days after the purchase.Bloomington Subaru places a premium on customer care and satisfaction.

Bichel

3 de nov. de 2013

The morning of October 15th, I was hit by a school bus while sitting at a stop sign in front of my home. My 2002 Honda Civic was totaled. The prior week on Sunday October 6th my sister's son in Omaha NE was hit and run on his motor cycle 2 blocks from his home. My 86 year father was also in an Omaha hospital fighting a serious infection. I had hoped to go to Omaha to be with my family before my accident.My plans changed quickly! When I notified my sister of my accident, she advised me to look into the Subaru Impreza because they were safe vehicles and AWD. I did test drive one but found out they were in high demand, so immediate inventory was low. Then my sister encouraged me to check out the Subaru Legacy because she has wanted one for years. I took steps to help me decide whether I wanted another Honda Civic or to pursue what was possible with the Subaru. I found that Bloomington Acura Subaru had the larger inventory. I had sent an email to several locations for a quote and Dylan Duffy was the most immediate responsive to my request! Dylan has a way of capturing your attention, hes genuine and direct. After a short phone conversation, I made a visit the evening of Friday Oct 18th. My 1st encounter was with the receptionist and she was very helpful in having Noah meet with me while I waited for Dylan Duffy. Dylan and I made plans to meet Saturday morning when you open at 8:30am. I spent the day and by 6pm that night, I had my car. I was pleased with my experience from the beginning to the end. Noah, Dylan and Byron were very gracious, personable and professional. They worked with me and helped me in a tough situation. Under these circumstances was not how I had planned to purchase my next new car. Noah & Dylan were kind, very supportive and helpful. For the close of my day Dylan even took time from his family and helped me pare my phone and understand the dash options while his wife was waiting in the parking lot for him! Thank you for the special experience and excellent customer service and your acts of kindness in a tough situation!You all earned my trust and I felt cared for!Sincerely,Julie K. Bichel

aliedh622

25 de oct. de 2013

My husband and I bought a new RDX here over labor day weekend and while overall we like the car the service provided by the dealership and in particular the service department has been wretched. Last weekend the side wall of one of the tires blew out. After calling Acura TLC the car was towed to the service department where I had called, as I was instructed, to tell them I was coming in with a flat tire. When I got there and unfortunately I didn't get his name, a very rude employee in a grey sweater told me that since I didn't have an appointment they likely wouldn't be able to help me until at least Monday. I didn't realize that other people schedule their flat tires but apparently at Bloomington Acura-Subaru they do. When I asked if loaner car would be available then because this was the only car I had access to as my husband was out of town he scoffed and said we don't have any of those left. Thankfully the wonderful tow truck driver, Alex, from Bobby and Steve's was still there and shared that since this was only a flat tire they could get me in and out in under 40 minutes. I shared that with my friend in the grey sweater and his response was a condescending "good". After sharing my concerns with Acura Corporate and the General Manager of the dealership, who took several days to even respond. He shared he listed to the "service call recording" and he was sorry that they didn't direct me to come in to the service center. Clearly he didn't even bother to read the email or he would have understood that I was in the service center and that's where the issue occurred. Needless to say we will not be visiting this dealership or service center again as we would rather drive across town and out of our way for service as opposed to having to deal with such poor customer service again. Unfortunately this was a couple hundred dollar lesson that we had to learn.

ebsiffer

23 de oct. de 2013

I was very pleased with the service I received at Bloomington Acura, especially my experience with the Sales Person Eddie Bittar. He was thorough, helpful and made the entire car purchase process smooth and stress free.

tthelen

17 de oct. de 2013

Bloomington Acura assisted us in getting out of our lease on our 2011 MDX early without losing our shorts. This is the 3rd Acura we purchased through B Acura within 3 years. I would highly recommend asking for Mory. He has a logical approach to buying cars and is always looking out for his customers. He always finds a way to get us the vehicle we want within our budget. We just bought a 2014 Acura RLX and couldn't be happier with price, service and fit and finish of the vehicle as well as the overall drive.

bronjs

25 de sep. de 2013

This is our fourth TL and our experience at Luther Group-Bloomington Acura is always outstanding, both sales and service. Anatoliy Kamenov is a great customer service person, thorough and professional in all aspects. Loved working with him. Thank you to all at Bloom Acura for a smooth transition to our new 2013 TL.

satko001

4 de ago. de 2013

The experience was totally professional. The staff was helpful from the moment we entered the dealership (it demeans a dealership as conscientious as this one to call it a "store") and has continued since our purchase. And they are knowledgeable; our salesperson, Bronwyn, worked as a designer for one of the Detroit big three after her graduation from one of the US's most prestigious technical universities, If you want courteous and assistance in the acquisition of a new vehicle, this is the place to go. You definitely will not deal with anyone who is a refugee from the nearest sports bar, as so many sales people elsewhere appear to be!

JackienJim

29 de jul. de 2013

My husband and I had a very pleasant experience buying our new Acura MDX. Shirl showed us all the available vehicles and Noah worked with us on the price. When I picked up our MDX, Mory assisted Shirl in explaining all the many features & set up the Bluetooth right away. I drove away with the confidence to use all the various options available.

Janzenk

3 de jun. de 2013

Jack was low-pressure, knowledgeable, friendly and a delight to work with. I was, and am a fan of this dealership, and would recommend Jacik highly.

hamish

4 de abr. de 2013

Had a very good experience with Bloomington Subasu. We went into the dealership knowing exactly what car, color and package we wanted. Bloomington did not have one in stock. Paul, our sales person when to work to find one around the country. He didn't try to sale us an in stock car like other dealers did. With the help of the sales manage Paul was able to find 2 in the country. The first one we when after was not available. But the other one was and Bloomington had is in 3 day and we had it shortly there after and at a very nice price. Highly recommend this dealership and Paul.Dan

Kipu

1 de abr. de 2013

We knew that we wanted an Impreza. We knew what options we wanted. Paul found a car that met our requitements which was in transit. We test drove one with fewer options and loved it so we knew we would like the one we got. We are very happy with the dealer and the people who helped us.

SANelson2013

2 de mar. de 2013

I was referred to Bloomington Subaru by my brother-in-law. Met with Tony Russell who was friendly, professional, and helpful. Test drove a vehicle, found one I liked in your inventory, and completed the purchase. My financing person was also professional. I will recommend Bloomington Subaru to anyone looking for great service, a fair price, and professional sales staff.

simo0209

5 de feb. de 2013

I just purchased a new Acura MDX from Bloomington Acura and was very impressed with the professionalism from every person I worked with - from Bronwyn (awesome, patient sales agent!) to Charlie to Noah... great team, exceptional service!

dantodd

9 de ene. de 2013

Had a nice experience with Nathan King. Purchased an excellent vehicle at what I believe was a great price. Will contact again for next purchase

davehamel

5 de ene. de 2013

I worked with a number of people at Bloomington Subaru. My first visit was with Bronwyn, she took me through the different trim levels and the colors that were available. My second visit was with Mark Rosenthal who broke down the costing. Then I met with Ford and he helped my wife and I narrow down the decision. He even suggested that we go to the Honda store across the highway. So we did. We drove the Crv and it became clear to me which car we would buy. We came back and drove the Outback and as we drove back to the dealership I was thinking, I wonder how many test drives at the Honda store close sales at the Subaru store. Then I got on line and went to work. It became very clear to me who was working for our business. I got on the Costco web site and made two phone calls. Bloomington Subaru made it very clear to me and my wife where we would buy this car and the price was not the only driving factor however it played a large part.Thank you:FordBrowynMark

Sfwolf01

1 de ene. de 2013

Very helpful salesman and dealership. Very little pressure and very good listeners. Made great suggestions and got me a 3M VIP discount that I didn't know I was eligible for. Also went out of his way to deliver car early whennI needed another car sooner than I thought.

crimescene

1 de ene. de 2013

I utilized my Costco membership to help buy a vehicle, which is what led me to this dealership. I worked with Ford Williams (yes I bought a Subaru from a guy named Ford) for the sale of the car. He was friendly and knowledgeable. I then worked with Chris for the finance portion. Chris was also great to work with. I had some minor issues with some aftermarket protections I purchased for the vehicle, but the issues were handled swiftly and to my satisfaction. I would highly recommend this dealer.

lenhartmark

26 de dic. de 2012

Bronwyn was very professional in terms of responding to all of my questions and needs. Overall, I had a very positive experience working with Bronwyn including other colleagues from other departments like Finance for example. I would highly recommend this dealership to others.

TomLarson

8 de dic. de 2012

The salesman was very good at listening to what we wanted in a car. He had us drive two cars that he had and referred us to the Honda dealer to drive a CRV as a comparison. We originally were looking at the Acura RDX. He explained the significant differences between the older RDX models and the new 2013 model. We drove that. Then he showed us the Subaru Outback 3.6R Limited and had us drive that. We were referred to the dealership by Costco. The salesman showed us the pricing for Costco on the models we considered and explained some of the offers that were available. We were interested in a particular color which had been discontinued, of the Subaru Outback and he found one available in the Twin Cities and said he would trade for it. He then sent us to Honda to test drive the CRV. We did that the next day. We decided on the Subaru and he arranged delivery on the next Monday. I appreciated the honesty and thoroughness of the salesman as he had to explain the head gasket issue with earlier Subarus. The day of delivery we got through the paperwork and financing and then Ford took us out to a beautifully detailed Subaru and explained all of its features. He sync'ed the iPhone and showed me how to preset the radios and explained the Navigation system. I am thrilled with the car and really enjoyed the buying experience, especially because there was no haggling. This Luther dealership is one I would want to buy another car from, very courteous and customer focused. I will highly recommend them to my friends.

johnc0923

6 de dic. de 2012

As I was narrowing my choices, I hadn't considered a Subaru. By the time I decided to look at one, I was pretty far along with other makes/models. Chad understood this and was able to move quickly and "catch-up," providing prompt attention, professional yet friendly service, and transparency in their pricing and indicating where they had flexibility to structure a deal that worked for me.

Janet Gagne Noble

3 de nov. de 2012

Mory was stellar in his professional and friendly communication, information at hand , working on my financial needs and timing every step of the way. In particular Mory walked me through the initial set of of the new bluetooth and sound system of my new Outback, a new technology to me. He was adamant about my returning to the dealership with any questions and needs to understand the technology that didn't make sense in the manual ( I am a kinesethetic learner not verbal written word learner) Mory was gracious and patient with every adjustment to financing that came up as my timing and resources shifted over time.For as charming as Mory is, at the same time he is down to earth and quality human being who wants to help people love their car and the experience of finding what is just right.

brent.thiewes

30 de oct. de 2012

We were pointed there by a friend at work and through USAA.com. Peter Kirby was friendly and patient with us. We both love the new car.

prillsnelling

28 de oct. de 2012

I first spoke with my salesperson Eddie on the phone, he was very informative and the dealership had the type of car in stock for me to test drive. I made an appt to try it out and met Eddie in person. He was knowledgable and there were no high pressure sales tactics to get me to buy or add extras that I was not interested in. I had checked with a friend about service at this dealership because as a female, It is important to me to be treated as someone who know some things about my vehicle. She had informed me that she liked the service at this dealership, another reason why I purchased there.

swardd

15 de oct. de 2012

I had a great experience at Bloomington Acura Subaru. Our salesperson, Nathan King, was very friendly, informative, and helpful without being pushy. Nathan and staff dealt well with curve-xxxxx we threw their way, such as a special discount I thought I might qualify for and dealing with my trade-in. Overall, it was a very positive car buying experience.

okienoodler

13 de oct. de 2012

I have purchased many new vehicles and my experience at Luther Bloomington Accura Subaru was the best of all my car purchasing experiences. Ford Williams my sales representative and Charlie Rassouli the General Sales Manager could not have been more helpful. The entire process ran like a well oiled machine. This is now my go to dealership and I feel comfortable that I don't need to go anywhere else.

nychiem1

8 de oct. de 2012

Antoni was very friendly and helpful. I would recommend him to my other friends. He was very attentative and very flexible with us. he worked with us to make the process went smoothly.

mikethevike84

5 de oct. de 2012

Bought my car new from BAC and was just in yesterday for my first service: oil change and tire rotation. I had marked the tires, (cuz I expect to get ripped off I guess) and when I got home and checked, they hadn't rotated them. Not my first bad experience with them, but it will be my last.

laura.swandertemplin

20 de sep. de 2012

Terrible service, perhaps because I'm female. My husband has no issues, but every time (6 times now) I take the car in, it either costs me more than they quote my husband or takes WAY longer than intially quoted to me. The last straw: scheduled an appt for an oil change and after checking me in and letting me sit in the lobby for 30 min, they come over and tell me my appt isn't until 3 days from then. For anything other than Acura-specific maintenence, I'll go elsewhere, everytime.

zkramer

22 de ago. de 2012

We had a great experience at this dealer. Ford Williams was excellent to work with and it was a no pressure, personalized, and very informative experience. I could recommend this dealership without reservation and I found the pricing to be very fair.

Ute K. Outlaw

15 de ago. de 2012

Had a very good experience at this dealership and will not hesitate to tell my friends how my husband and I were treated. I know Chad will continue to help us in understanding our new car.Must say, love to drive it.Ute K. Outlaw

Yelva

12 de sep. de 2011

Peter responded to my Email inquiry about an Impreza. I contacted Subaru because I needed an all-wheel drive car. We corresponded, with him answering my questions promptly and patiently, until we arranged for a convenient test drive. I did not feel comfortable in the Impreza (being used to driving a Ford Fusion)so he suggested the Legacy, surprising me with the excellent low gas consumption. He found a Legacy for me with the features and color I preferred and drove to another dealer to get it. He handled the whole transaction, including the USAA price, in a very efficient and friendly manner.He must be one of your star salesmen!

sxbsxb

31 de ago. de 2011

We had heard good things about Bloomington Acura Subaru from other people who had purchased cars there. We found the same. Eddie Bittar was very good at discerning my wife's and my different concerns and answered our questions so both of us could understand them. We had already researched the vehicle online and at a car show, so we knew what we wanted, but we wanted to work with a dealership that we could rely on, too, and we found that.

Liz A.

11 de ago. de 2011

I purchased 2 used cars from this dealer and couldn't be happier! I would highly recommend Mood as a salesperson! He is low pressure, super friendly, and has a great sense of humor! The best part of my experience was the minimal time spent. I've sat in dealerships for hours, and to me, that is the worst part of buying a vehicle. That didn't happen with this dealer. It was quick and easy!When I'm ready to buy again, I will visit Mood first!

saidisimba

3 de ago. de 2011

Trish Clancy worked hard to make my life very easy by arranging and organizing my transfer of leasing as smooth as I can imagine. It was completely painless from that point of view. I like the customer service at Bllomington Subaru - from sales to service. Always been very satisfied and treated very well. I like it that I can always get a fresh cup of coffee. Only complain - cars are expensive, and it got worse this time. I therefore settle for something a little less than my wish - but good nonetheless. I wish they could offer a little more incentive for loyal customers.

babbe

5 de jul. de 2011

I worked with several other dealerships in the Twin Cities area and this dealership was head and tails superior in all aspects. I couldn't believe the difference in the different dealerships and how they treated their customers. I found Ford Williams to be very honest and professional. I always felt that I was appreciated and he wanted my business.

Gkuppenbender

27 de jun. de 2011

This is my thrid Acura I've purchased or leased and every time you make the process as pain free as possible. Also I've enjoyed the quality of the product, which improves every year.

tkruse

28 de abr. de 2011

I have nothing but good things to say about Bloomington Acura/Subaru. I have purchased 4 cars from this dealer, 2 Subaru Outbacks, 1 Acura TL, and a Subaru Forester. For each new purchase the negotiation was fair and reasonable. I would classify the process as "no haggle." However, in each case I was prepared with dealer costs from Consumer Reports. The most recent purchase, the Forester, was made through the Costco program where I was shown the dealer price and cost sheet and was charged $250 over dealer cost (also verified with Consumer Reports). Both TJ and Trish were courteous and returned calles promptly. Both avoided the high pressure tactics common among other dealerships. Although I was offerred the usual add on warranties and post sale options when I declined the subject was promptly dropped. Neither salesperson was offended when it was clear that I was comparing prices and shopping for the best deal. I've read some bad reviews, but perhaps those persons just don't know how to talk respectfully with sales people and created a hostile atmosphere themselves. When I encounter a hostile sales environment at a car dealer I simply walk out. There are lots of alternatives.Service at Bloomington Acura/Subaru is great, although a bit pricey. All my new cars receive dealer service for major mileage points out until about 100k miles. I pay more, but I also am confident of the work done. I perform my own oil changes and minor service repairs. When my cars reach 100K miles and are well out of warranty I use cheaper sources that I trust. With Bloomington Acura/Subaru diagnosis are usually correct, the work is always done on time, there are evening service hours, and I've even received a loaner vehicle for an Acura factory recall repair that took a few days. A nice new Acura TSX, not dirty older car. The service techs explain the work to be done and even allow me to perform the minor parts of a significant repair milestone myself, deducting the items I perform from the bill. There have been a couple of occassions where a Subaru had a "check engine" light that was difficult to diagnose (pollution control sensor issues), and I could have been charged for the diagnosis but was not as there was not a clear indication of what was wrong. I thought that was generous. You may read other reviews that criticize both the new car buying process and the service, but frankly I think these people are cranks. The worst I can say is that they are a bit more expensive than usual. But the product and the services are great.

mgbehrendt

7 de abr. de 2011

This is the third car we've bought here. Their web site is a great starting point, the inventory is easy to use and gives a good idea of what's available. It's much better than other local dealers where you can't see the options on a vehicle.Tony provided the right amount of support and information. We never felt pressured and he was very helpful through the whole process.The price was right! Including the value of a 10 year old Outback that we traded in.The only area for improvement is the financing process. It just took too long considering we did an online application a day ahead. It should have been more of 'sign here and thank you very much'.

Sklarsen

4 de abr. de 2011

My family has owned Acura's for over 10 years and we have continually had the best experience working with the Sales and Service staff at Bloomington Acura Subaru. I would highly recommend if you are purchasing a new vehicle to work with Trish Clancy. She is very patient and takes the time to help you discover the best vehicle to meet the needs of you and your family. Overall, whether you are purchasing a new vehicle or servicing an existing one- this is the place to go. They actually care about satisfying their customers and ensuring each and everyone has a great customer experience!

Twilight

10 de mar. de 2011

We have two Subarus - both usually serviced here.The more minor issue is that one of them has a grinding sound when turning right - it has been looked at three times and each time we're told "it's nothing" or "we couldn't hear anything" (when it is clearly audible).The more major one is the other car. We took it in for service and had them look at the right front wheel. We were told the hub was bent and it would be $800 (for the hub and bearing). We asked what could happen if it was left unrepaired and were told "likely lower fuel economy and maybe increased tire wear" (and that's it). Less than 3 weeks later (est <200 miles later), we had to take the car back and are told the hub was coming apart (very dangerous) and that it had damaged the axle, rotor, and ABS sensor (now ~$2000 in repairs). I know strange things happen but given the extremely short time and miles, this was a completely unacceptable outcome (absolutely no mention that the bent hub could be dangerous or that it could lead to other major damage).

ben sticha

7 de mar. de 2011

Worked with Paul in sales Some on the phone and some in on line . He was great to work with no pressure Ordered the outback we wanted and got it in 30 days.This is our second outback we bought from Bloomington Subaru. I go back for my oil changes as i know it will be done right.

redcharger

23 de feb. de 2011

Eddie is a good guy to buy from he is very thorough and helpful. I like the fact that the dealership is close to where we live. It is a good place to bye from even if you have to negotiate your best deal, this is not a best price marked on the windshield type dealership. We are return customers.

poodlespal

23 de feb. de 2011

I would recommend my sales consultant, Jeff Koelmel. All of my dealings with Jeff from the first phone call to the last wave as I pulled out of the parking lot at 6 PM were handled with courtesy and respect. I had test driven many vehicles, including Subarus, at other dealerships before I was referred to Jeff through the Costco program. Even though there were other vehicles that had appeal, I couldn't imagine buying a vehicle from any of those dealerships. Jeff didn't try to "process" me through some predetermined buying pattern. He listened,he heard and he tailored the experience to my needs...not vice versa. The test drive with Jeff was exceptional as he selected a route and opportunities to test and demonstrate the Outback's exceptional handling. It was not the usual "the wheels turn, it goes, it stops, what color and how many dealer added options can I sell you" I had previously experienced. Jeff demonstrated a level of knowledge, courtesy and professionalism that made me want to buy this vehicle from him. While I hope to drive my Outback for many years, if I were looking for another Subaru or Acura in the future I would go to Jeff and Bloomington Acura Subaru first.

SubSGr8

8 de feb. de 2011

Peter listened to my concerns and put me at ease. I was not pressured to make a decision before I was ready. When I am buying a car, I am looking for the whole package-the knowledgeable sales person, the professional attitude and the service department. My overall buying process was handled very professionally and fair.

kpap

3 de feb. de 2011

I had a very positive experience buying a Subaru Legacy. I test drove the vehicle at 1 dealership and had them appraise my trade-in and give me their best price. I went online and selected 3 dealerships for Internet pricing. All dealerships were basically the same price for the car but Bloomington Subaru gave me the best value by far on my trade-in. My sales person Jeff was fun to work with and made the buying experiencing a positive. He explained all the warranty information, covered pertinent information in the owners manual, and made sure all my questions were answered. I financed the car on-site and it was a breeze. Jeff then brought me to the car and showed me where everything was at on the dash and explained to me how everything worked. He made sure I was comfortable setting up blue tooth, radio etc....I will definitely give Bloomington Subaru another opportunity to earn my business.

tap595

1 de feb. de 2011

I had a specific car in mind to purchase. Trish went above and beyond locating that car for me. She actually drove a car to green bay to do a dealer trade and then drove it back for me. When I picked up the car she programmed my XM radio and homelink for me. Everything went so well. I was very pleased with the service I recieved from them. After the sale, I have had a couple questions and she has been excellent at getting me the information I needed. I would highly recommend them.

Zelleroni

22 de ene. de 2011

My wife and I were very pleased with Jeff, our salesperson, he was attentive to what we wanted and had great follow up. He is very professional and thorough. The finance person was also easy to work with. Overall, our experience was excellent and we have told our friends.

pakerster

20 de ene. de 2011

The perfect walmart experience ! They will make you feel that they are not happy to sell the car, and if you decline their wrap warranty or do not finance with them this will amplify sucker feeling. I seriously wished if there was a self checkout.

hopemelton

19 de ene. de 2011

My old car was a 2000 Forester and maintenance was performed by the dealer. The maintenance is excellent--courteous, punctual, no problems. Ford Williams was excellent in sales, patiently answering all my questions, no pressure. He's gone out of his way to take care of my needs--installing my Bluetooth system, and taking my old car for detailing while I store it with the dealership.This dealership is an excellent business where the customer comes first.

petiks

18 de ene. de 2011

I first went to this dealership because it was the nearest one from my house. I must admit that I never liked going to the dealership because of some of the horror stories. But, they were definitely VERY helpful through my car search!If you find yourself buying here, just look for Peter Kirby! :)

Robker

5 de ene. de 2011

I bought a new car during the most hectic time of the year(last week in the 2010). Even though the dealership was very busy I felt that the sales person was very helpful. I did not feel like just another number and never felt like I was getting pushed to buy a car. I just got all my questions answered and felt very comfortable during the entire car buying process.I would like to point out that everyone dreads the meeting with the person who tries to sell you the extended warranty and all of the other extras. I can honestly say I was given a brief run down of the list of other coverages I could buy and never felt any pressure to buy anyone of them. This meeting can really ruin your car buying experience but my meeting just added to the exceptional service I got at this dealership.

bholec

28 de dic. de 2010

On the recommendation of friends, who had both purchased Subaru Outbacks in the last year, I decided to test drive one. It fit my needs so I researched the dealerships on line, checking comments by customers and the BBB information. I was very pleased when I visited the Bloomington Subaru dealership that they gave me the time to look at the vehicle in the showroom, before asking me if I needed help. I found Trish Clancy to be very helpful, and felt no pressure to rush into anything. She answered all my questions about the Outback. I went to the other dealerships also, but came back to Trish at Bloomington. Trade in pricing was as fair as the others but she explained better how they come to the numbers. Price on the new vehicle was the best of all the dealerships, they even have a Costco member discount. I will tell my friends about how smooth the whole process was and, recommend Bloomington Subaru and the great staff.

mncarguy

10 de dic. de 2010

the dealership helped me determine my car needs, clearly answered my questions and helped me find the car that would do the job. sales person was very helpful - arranged four test drives and got all the info i needed. no pressure and a pleasant process.

Mark Fryling

28 de nov. de 2010

I had an excellent buying experience at Bloomington Subaru. I had not originally planned to buy an STi (was planning to buy a WRX), but I noticed the car I eventually bought in on the Bloomington Subaru website. The STi that I bought had a minimal level of luxury options and wound up being very comparable in cost to a WRX fitted with the performance upgrades that I wanted. My salesman Peter was knowledgeable about the car and was helpful without putting the pressure on me. Overall, I am very pleased with my purchase. The car is very nice looking and a blast to drive.

imprezagal

19 de nov. de 2010

Eddie was not pushy or tricky, like salesmen have a reputation for being. He adapted to our schedule and got us what we wanted. They worked out a better financing deal than we were expecting. He took time to show me how to use all of the features of my car, so I felt comfortable with it right away.

kphooaroo

8 de oct. de 2010

Sales representative, Eddie, was very low key and there was NO sales pressure. I like the ultra clean dealership and free snack station. Best of all, everyone was so friendly and bent over backwards to answer all my questions whether in person, by the phone or by email. I think Subaru is the best car made for the money and I would send any friend or family member to this dealership.

lbredeson

4 de oct. de 2010

This was a very positive buying experience. Mory treated us with superior customer service. Everything was done professionally - from the sales end to the finance dept. The general manager also stopped in to greet us and make sure we were doing well. Really outstanding service!

wilmak

4 de oct. de 2010

After a car accident I needed to find a car at a fair price, and I was specifically looking for a Subaru Forester. I tried working with three other dealerships and didn't find the price or car I wanted until I started working with Bloomington Subaru. I did "the deal" via phone and email and they were fair with their price and excellent with their service. I would recommend this process and dealership without reservation.

mikey2005

28 de sep. de 2010

Great service! I went through the Costco program. I walked in and we test drove two vehicles and then came back and looked at the prices for the deal and went from there. There was no hassle and I didn't feel like I was being taken for a ride. Great customer service. I would recommend them to anyone.

ccromrich

17 de sep. de 2010

Bloomington Acura Subaru blew me away! Best car buying experiance by far.. Definitely family and friends will be going back! I don't generally fill out these forms, but in this case, I have to! The Costco program made things so easy, and Mr. Willimas was great to work with. Awesome!

Paul Langeness

15 de sep. de 2010

I love this dealership - bought a Subaru Legacy Wagon there in 1996 - had it serviced there for 14 years before it was just totaled in a car accident (hit a deer).Although I loved my Legacy and still miss it, I bought a new Impreza Hatchback there and love it already - very nice car - very easy and fun to drive. Got great service from Ford - great guy. As a 14+ year customer, I'm sure I'll be having all my service work done there - maybe for another 14 years with my Impreza.Thanks a bunch.

nisanit

6 de sep. de 2010

Anatoliy was a great assistance in my path to buying a new Subaru Impreza.He found the car I wanted, in Rochester, went and got it for me, and held onto it for a few weeks as I was out of town a lot and did nt have the time to sign the deal.The negotiations were fair and I feel as though I got a good deal.Thanks Anatoliy.

scaredofdealers

10 de jun. de 2010

I LOVE THIS DEALERSHIP!!! I was always scared to buy cars from dealerships because I didnt want to get taken advantage of but this dealership was amazing! I recieved the best customer service ever from Peter Kirby. He found me a perfect car. Then I did all my paperwork with Bryon Fagen and he was even better! I didnt want a warrenty but it was very well explained to me and I got it! He was very attentive and did stop working until I was completely satisfied (Yes you, Bryon Fagen!) I would definentally recommend this dealership to anyone looking for a great deal and a great customer service experience. Bryon Fagen and Peter Kirby you guys were perfect! Anyone thats says different must be a grumpy insecure person because I dont see how anyone couldnt love these two guys! Thanks again!!Scaredofdealers 06/10/10

jwbuysse

26 de jun. de 2007

Absolutely wonderful experience. Great through the sell. Was not pushy. Service experience also has be fantastic. We now own 2 Acuras both from this dealer.

taken4aride

6 de ene. de 2007

I felt incredibly discriminated against at this dealer. They cared more about moving cars than making sure my family had the right fit. Very pushy and very sleazy. I don't have time to deal with this bunch of good ol' boys. Ill take my business elsewhere.