Arden Muckleroy

14 de jul. de 2016

I would like to take this opportunity to thank all of the great people I have dealt with on my latest purchase of a BMW 128 convertable as well as numerous other BMW's I have purchased from them over the past few years. I have enjoyed working with Jim Balala who is more than just a salesman. He is very pleasant to talk to and is truly concerned with placing each customer in the vehicle of their choice. He makes the entire purchase a pleasant experience. I can say this as this is my 88th vehicle (not all BMW's) over my car buying life and believe me he is the best person I have ever dealt with. Cudo's are also given to Nate (service advisor) who goes way beyond my expectations when I bring my vehicles in for service. I enjoy this dealership so much, I drive 45 miles each way when there are other BMW dealers much closer to me.Thank You all

Arden

14 de jul. de 2016

I would like to take this opportunity to thank all of the great people I have dealt with on my latest purchase of a BMW 128 convertable as well as numerous other BMW's I have purchased from them over the past few years. I have enjoyed working with Jim Balala who is more than just a salesman. He is very pleasant to talk to and is truly concerned with placing each customer in the vehicle of their choice. He makes the entire purchase a pleasant experience. I can say this as this is my 88th vehicle (not all BMW's) over my car buying life and believe me he is the best person I have ever dealt with. Cudo's are also given to Nate (service advisor) who goes way beyond my expectations when I bring my vehicles in for service. I enjoy this dealership so much, I drive 45 miles each way when there are other BMW dealers much closer to me.Thank You all

DAS

13 de jul. de 2016

My initial appointment was supposed to be with the Sales Manager. On arrival he took us to one of the Salesmen, Ron Wesley who was very nice, without saying that we would be working with Ron. During the process and after we decided to get the vehicle we sat with the Finance person, who was also very nice. We were, at the time of signing for the vehicle, given 5 or 6 additional warranty choices that had to be made immediately. I found this to be very uncomfortable and mentioned to the Finance person that we should have been told about these optional warranties before hand so we had time to consider them. I also did not like the fact that we requested everything be ready when we arrived and it was not.

ahkasper

12 de jul. de 2016

As an owner of a BMW and having shopped around at other dealers, I walked into BMW Cleveland with all my questions and challenges in hand. I was at the point of considering another brand of car. I was introduced to Jeff Allen. In a very short time I knew he was more interested in finding me the car I wanted and working with a price I was comfortable with then making a sale for his benafit. We went over and over options and what was really important for the way I used a car. He not only loves and knows his produce but also cares about the customer.Congradulation to BMW Cleveland for having Jeff Allen as an associate.I am happier with this BMW then I have been with any other car. I give credit to Jeff for making sure I knew the value of my purchase. Thank You , Alyce Kasper

Aswan

12 de jul. de 2016

This was the fourth dealership I went to and the last one. As soon as I walked in the door I was greeted with a warm smile and genuine employees. Certainly different the previous dealerships I went to earlier in the day. I was escorted to Avery's office where he intently searched for the car, as the color of the car I wanted was not on their lot. Avery made sure I had the car I wanted and was more then helpful! They made buying a car exciting and a good experience!

Robert

12 de jul. de 2016

Our Audi purchase was expertly handled by BMW Cleveland. The transaction went well and everyone we worked with was professional. My wife and I would not hesitate to return for another purchase in the future.

Richard Martin Dragonette

11 de jul. de 2016

I was struck by the fact that Avery was able to make the deal with us without having to run back and forth to his sales manager. He could show us various options in real time, regarding lease terms and down payment amounts. At other dealerships we visited, this was something that only the sales manager, in some secret place, could conjur.

Lucky Siva

11 de jul. de 2016

Great service,was able to handle everything from out of state. My only knock is the car had a minor chip on the hood when I bought it

Nikko

11 de jul. de 2016

We traveled from Pittsburgh Pa because Cleveland BMW had the most selection of BMW's ranging from X4M, X5, to X6 to view and test drive. Also equipped with some unique options that you don't see at every other BMW Dealer. Debbie Bednar was very knowledgable about each vehicle and you could tell she is passionate about BMW's, not just your typical client advisor. We would definitely recommend Cleveland BMW.

Rick

11 de jul. de 2016

This is probably the 10th vehicle I have bought from BMW of Cleveland and Debbie Bednar over the last 20 years or so.Each time I buy or lease the experience at the dealership gets better and more seamless. I believe that this is because that the dealership cares about their Clients and that processes are improved with the idea of Client satisfaction in mind.

Timothy

20 de jun. de 2016

I was an out of state buyer totally relying on the salesman to be my eyes and ears. Jim Balala shot straight with me about the vehicle which was a 2012 Certified Pre Owned. I did not see the vehicle till I flew in and again it was as he had relayed. Car was ready - I did my paperwork and in 30 minutes was in my 128i underway for 800 mile trip back home.

DiX3

12 de jun. de 2016

This was our first visit to BMW Cleveland. Avery Wieder took us on a test drive and showed us the ropes. His can do attitude made finding my exact vehicle easy. From negotiating the price of my new car to determining the value of my trade-in and finally signing the paperwork, everything was smooth and seamless. The folks in each department at BMW Cleveland are there for one reason - to make your car buying/owning experience a pleasure. Thank you!

Salupo4

12 de jun. de 2016

My experience at BMW Cleveland was a pleasure from start to finish. Debbie seamlessly guided me through the process every step off the way. She made sure my new X3 was delivered spotless and took extra time to teach me how to use the navigation. I will highly recommend this dealership.

Rm204406

10 de jun. de 2016

I brought my F30 335 in for a performance tune. From the time I was greeted by the service assistant, to the welcoming of my service advisor, and every step in between, I was treated like a millionaire. When my service required several more hours than I had anticipated, I was provided a loaner on the spot and the freedom to come back on my own schedule. The dealership was clean, stocked with amenities, and had the friendliest staff of any BMW dealer I had visited previously. I actually look forward to going back!

Scubadoc

10 de jun. de 2016

BMW of Cleveland and in particular my salesman Ron Wesley were great work with. It was truly no pressure to buy a car. I took the car home for 24 hours to test driving. All features were reviewed carefully with me-- after my 24 test driving met with the BMW "genius" who carefully reviewed the features of the car and went over everything I needed. This was before I even committed to purchasing the car.My salesman took the time to carefully review all the features with me so I could decide which ones I wanted. He knows every aspect of the car very well. .When it came time to negotiate the price I met with the salesman and general manager at the same time. Everything was very clear and straightforward in negotiations.Because there were features they did not have on the lot I wound up ordering in the car. This was done promptly by my salesman. It took approximate 6 weeks for the car to be shipped. I actually enjoyed the process of following the car through production.After the car arrived it was immediately prepped and ready for me the next day.The card drives amazingly. I highly recommend the ventilated seats! The electronics are fantastic.Overall outstanding experience! Thank you Ron and BMW of Cleveland !

Kevin LaCroix

10 de jun. de 2016

I recently purchased a 200-series BMW at BMW Cleveland. My client Advisor was Jeff Allen, who was great. He was friendly and helpful. His helpful commentary helped me to decide to go ahead and purchase the 200 series vehicle to replace the 12-year old 300 series vehicle that I was retiring.

John Boynton

23 de abr. de 2016

Now I love buying cars since working with Donna Steinel and the entire staff at BMW Cleveland.The experience was no pressure,transparent and fun. Her follow up and continued interest in my satisfaction with my car and overall service compels me to recommend Donna and BMW Cleveland to friends. Well worth the easy drive from my home in downtown Clevelandto Solon.

E46Lover

21 de abr. de 2016

Incredible service experience! I was very pleased with how professional this dealership was. Will definitely be a returning customer. Bryant Holden did an excellent job!

NFexec

30 de mar. de 2016

I've never had anything but good experiences with BMW Cleveland. After having leased or bought 7 cars from them, I know I've always gotten a very fair deal, and the service department does a great job as well. If you can arrange it - get your car from Debbie Bednar. She really knows her stuff and provides top shelf assistance.

Phillytp

26 de mar. de 2016

I worked with Debbie Bednar to purchase a 2014 BMW M5. Deb made the process very easy and followed up as promised. When I arrived at the dealership the entire staff was very friendly and welcoming. We closed the deal in record time and I was back on the road with my new vehicle in no time.

Bmwx52009

24 de mar. de 2016

Extremely disappointed. It all started with a routine oil change and wiper blade replacement. I receive a call stating I had an additional $4000 in repairs needed for my 2009 X5 that has only 75,000 miles. Most of the "recommended" repairs had to do with "leaking" valve gaskets. I declined all of the work that "needed" to be completed, minus replacing a front sway bar. I receive my car back at work via their valet service. I parked my car and back back to work. I got into my car 3 hours later and my "low coolant" service light goes on. I drove home 11 miles and checked to see what the problem was. I had no coolant in my radiator reservoir!I called the following morning (today) to express my concerns and I was completely ignored and received a candid response about nothing being wrong with the coolant and continued to tell me that the issue was the valve gaskets. I have been driving BMW's for 14 years and can honestly say I've never been pleased with the service. But this tops it off. I've received calls about them blowing out a tire taking my car through their car wash, forgetting to screw my bumper back together, to leaving my sunroof open while servicing my car for four days during a rainy weekend. This one tops them all. Valve gaskets need replaced /leaking oil - Car gets returned with zero coolant and can clearly see the radiator reservoir leaking. Unbelievable.

AFus

24 de mar. de 2016

Our experience buying our BMW at BMW Cleveland was excellent, it was simple and hassle free. Ben is an informative, friendly salesman. We recommend BMW Cleveland!

Ronronronon

18 de mar. de 2016

We were very pleased with the dealership and its level of service. Our salesman/persons were very good to work with: honest, reasonable, fair and low pressure

MyCar

15 de mar. de 2016

My experience buying a BMW has been truly rewarding. Jim Balala was the true professional! The patience and attention he provided my wife and me was truly impressive. The car itself, has lived up to all my expectations! Thus far, it has truly been the ultimate driving machine. You sit up a little higher, and there's extreme pride when you're driving a BMW. I'm blessed to have had, and continue to have the opportunity to experience this! Douglas Dykes

jd

14 de mar. de 2016

Hard decision since all models are fabulous. No problem because Cleveland BMW has the most patient sales team I've ever worked with. Thanks Jeff!Best,John Dumot

car girl stevie 777

14 de mar. de 2016

I have leased many cars in the past and I was never tested so well and in such a quick, efficient friendly manner. I would purchase there again.

JayRay73

14 de mar. de 2016

This has been my third purchase from BMW Cleveland. Thorough education process, fair dealing in terms of negotiating the transaction and a smooth closing process. Avery is a class act for sure.

EALIBMW

5 de mar. de 2016

Debbie Bednar did a great job as my Sales Associate. Pleasant, patient, responsive and I felt I got a good deal on the vehicle I wanted with the features I wanted, no bickering.Joe was very pleasant. He did a good job processing the sale. Smooth and easy.Max did a great job getting me oriented to the new vehicle. He is polite, pleasant and capable.Steve Harvey has been very helpful getting me wheels and tires so my car is set up the way I want it.Everyone is polite at BMW Cleveland. Always greeted when I arrive, and always asked how I can be helped.

BWF

8 de feb. de 2016

Overall good experience negotiating for and buying a Certified Pre-owned BMW. I've been a happy customer of BMWCleveland for about 10 years and am happy to remain one!While I definitely DO NOT hold this against Ben or Lamont, here are some thoughts on the process that might be helpful in creating an even better experience for future customers:- I would have liked to have been able to move much quicker through the negotiation - but the dealership would not offer a great price for the car (or fair value for trade-in without extensive back and forth - which included telling me at least a couple of times that the offer was the bottom line and that they would not budge from the price offered, though they ended up doing so. - Traveling every week for work, I started by informing them I would only negotiate by email and come in to sign the papers when we reached an agreement. I would have liked to skip the part where they told me that coming in and negotiating in person was "my best leverage". Aside from being clearly not true, it was not possible in my situation. - Price for Trade-in was well below established value (KBB and several other sites.). Initial value offered was laughably low, and though I was able to get it closer, I wish it didn't have to take such effort on my part. - Dealer, several times, discounted the validity of the info on sites like KBB for trade-in values, while using them as a support for the price of the car they are selling! Customers have much more information available to them now than ever before, and dealers should embrace that! - In general, it's bad experience for customers that Sales, Trade-in and Parts are treated as completely separate entities. I have no doubt this is absolutely true (internal to the dealership), but to the customer what they pay for the car, what they get for their trade-in, and any simply extras they need (e.g., floor mats) are part of the same transaction, and the back and forth between those groups just adds confusion and delay that makes the process harder. "Fixing" this for the customer is an opportunity for the dealership to really make the process great for their customers!- Once we agreed on the deal, Ben and Joe got me through the paperwork and delivery quite quickly -- around 2.5 hours - which was much appreciated!

xjr

29 de ene. de 2016

Ben was absolutely on top of what car I was looking for and always in contact with me. Ben made this sale perfectly smooth and I would highly recommend Ben if you are looking for a BMW Certified Pre-Owned car. Ben is a valuble asset at Solon BMW. Living in Avon Lake, 45 minutes away from Solon, Ben easily could have put me on the back-burner seeing there is a BMW Westlake dealership 10 minutes away, but he was persistent in finding my BMW. Thanks again Ben

Lolli

18 de ene. de 2016

We are so pleased with the purchase of our new X5. Deb Bednar and BMW Cleveland were great to work with and made our purchase so easy! We will return for future purchases and have already sent our friends and family in to look for their new BMW!

Sam

16 de ene. de 2016

This is my third car from this dealership. My experience was wonderful. I strongly recommend this dealership. I want to specially thank Mr. Rich Winterman, the general manger, who was very professional and helpful, great guy and pleasure to work with, and also Ms. Pat Kovac, the finance manager, for being helpful and efficient.

fadbmw

15 de ene. de 2016

the dealership never disappoints . i have purchased 7 or 8 cars from here. my sales rep chad cyrus was great. i will definitely return to purchase again

zzrobot

13 de ene. de 2016

Wow, my salesman, Avery and the dealership Cleveland BMW couldn't have been more accommodating and helpful . They found the exact X1 I wanted.Thanks Cleveland BMW !!

Tom

13 de ene. de 2016

I was extremely pleased with the way I was treated when purchasing a new BMW X5. Donna explained the car features and the subsequent buying process was quick and she was upfront and honest with me during the process.Tom

DS535xi

11 de ene. de 2016

I had a very positive experience at BMW of Cleveland while purchasing my CPO 2013 535xi. I was very satisfied with my salesperson Chad Cyrus. Don't let his young age fool you. He is extremely knowledgeable about the brand and was very honest and willing to go the extra mile. I feel I was treated fairly and with respect by everyone at this dealership and they followed through with all commitments they made. I would definitely recommend the dealership and would buy from them again.

Nick228xi

11 de ene. de 2016

In 2009, I traded in my Lexus SC430 convertible for a BMW; loved the 2010 135i convertible and also was impressed by the "adult" manner of the sales agent. A few weeks ago, I traded that in and leased another BMW, a 2016 228xi, this time through Debbie Bednar and Joe Tracey and again found the transaction to be very professional, considerate, respectful....with no BS, no pressure and no haggling games. Obviously, this adult approach is BMW Cleveland's style, and I very much appreciate it.

Sharon

11 de ene. de 2016

This is the 2nd BMW I have purchase from Jeff Allen... When it comes to service and making you feel importantJeff goes out of his way... He has earned a customer for life...

Mark

11 de ene. de 2016

The sales and finance teams at BMW Cleveland were friendly, accommodating and efficient. I would recommend them to anyone looking to buy or lease a BMW. The level of service and customer support continues even after the sale is complete.

susan44118

11 de ene. de 2016

I am very happy about the purchase process. Got a reasonable/good price based on reference sources, and had plenty of choices on-site to pick from. Debbie Bednar was a great salesperson showing me lots of choices and options. Was able to review without lots of pressure, and got a good trade-in price for my old vehicle. Will keep working with BMW Cleveland in the future.

BMW Debbie

11 de ene. de 2016

I had looked at the Mercedes CLA 250 and the infinity but I wasn't thrilled with the vehicles or the sales people. I wasn't sure if I wanted to but a BMW or another vehicle but after visiting the dealership and working with Ron and the manager Bob Abele I was so glad that I listened to my son and looked at the BMW's. I had a wonderful experience from beginning to end. I loved the look of the 428i XDrive. And I fell in love with it after the test drive. I felt no pressure, the deal was great, and I felt sincerity from the sales people. I have no buyers remorse. The experience was so great I think I will be a customer for life!

ricky3

11 de ene. de 2016

We had a good experience with this dealership and Ben was great to kake this purchase as smooth as possible. We will defintely return in the future.

Pleased with experience

11 de ene. de 2016

I had no intention of buying a new car when I first went to the dealership. I just wanted to see what was out there in the event I had to replace my then-current car to which I had become attached as reliable, good looking and in good shape.With no pressure tactics expected of a car salesperson, the process of sitting in and test driving a 428i XDrive soon led to a purchase. Debbie Bednar acted more like a "friend" than what one expects of a car salesperson and made the experience almost pleasurable.She, Bob Abele (manager) and the rest of the staff made me feel sincerely appreciated. Car buying needn't be an unpleasant experience.

Bertej

11 de ene. de 2016

I've worked with Debbie Bednar for years. Purchased Certified Pre-owned and at least two leases. Knowing I prefer standard transmission, she has always worked to satisfy my performance and financial criteria. She is friendly and professional. Although she is incredibly busy, I never feel she is rushing me to make a decision. She respects that I am also busy. She is always prepared with alternative solutions. This is by far the best dealership, provides the best auto service and Debbie is the best sales professional I've experienced. Kudos to BMW Cleveland. I won't buy a BMW anywhere else.

tom

11 de ene. de 2016

I just purchased a 2016 BMW X5 M Package from Ken Johnson. They are just as excited about cars as each customer that walks through the door. Great to deal with and genuinely felt like they wanted to do whats in the best interest of the customer. Would definately recommend to anyone else looking for a new car!

eriecarguy

11 de ene. de 2016

I was looking for good deal on 2015 535i x lease and with one phone call and two emails the deal was done. Ken Johnson was professional and made my car leasing experience an enjoyable one.

slash

11 de ene. de 2016

I've purchased several cars from Debbie Bednar including my new convertible. Each time she has worked with me to provide exactly what I wanted, whether finding a vehicle in stock or building one at the factory. Debbie knows the products inside and out and provided invaluable information that resulted in a vehicle with options that met my needs. Overall BMW Cleveland does a fantastic job working with their customers providing an exceptional buying and servicing experience. I would highly recommend them to anyone looking to purchase a BMW,

detmich

23 de nov. de 2015

We originally did not intend to buy a car that very day, but the vehicle was as advertised and the saleman, Jim Laumer was excellant. Due to several reasons, the deal took longer than expected, but a lot of the staff stayed past closing to get us on our way. We appreciate the extra time that everyone put into helping us, including people in the shop, and the bmw genius we dealt with, sales, and finance. I apologize for not being able to remember everyones name that was involved, but thanks for the great service. I would not hesitate to purchase from Jim/BMW Cleveland according to our experience.

DDetomas

21 de nov. de 2015

Ken Johnson was professional, curteous and offered a great customer experience. Max (BMW Genius) was extememly knowledgeable and helpful. Overall exetememly happy with the dealership. This is our second car purchased here.

Bres5

16 de nov. de 2015

It was a good experience with a new dealership for us. Everyone there aimed to please and would recommend it to others. I liked that are salesperson followed up with us after the fact.

Cdecker2015

13 de nov. de 2015

Second purchase from this dealership and second purchase from Jeff Allen. Excellent experience both times. I definitely advise anyone in the market to stop here and talk to Jeff before going anywhere else. Awesome guy and extremely helpful. Thanks!

srini

12 de nov. de 2015

I took delivery of a new X5 from BMW Cleveland.I have contacted BMW Cleveland through their internet sales, my request was picked up by Avery Weider. I live in Michigan, I was little hesitant to buy a car from out of town dealership but after dealing with Avery, I felt very comfortable. I have to say that Avery has done a fantastic job, he has lot of patience, he explains every single detail of the car and works with us in getting a good deal as well, he is very prompt in responding to phone and emails. I would highly recommend this dealership and Avery for anybody who is looking for new BMW.RegardsSrini

Happy BMW Owner 123

10 de nov. de 2015

I just took delivery on a new 2016 750i xDrive last week. I worked with Debbie Bednar at BMW Cleveland. As always, the service and buying experience were excellent. Deb makes buying a new car fun and low pressure. I have bought 4 vehicles from Deb in the last 4 years for myself and my family. I could buy these vehicles at any of the local BMW dealers - We keep coming back because of Deb.

Greg & Kate

9 de nov. de 2015

I leased this car for my wife and Avery's patience and teaching ability was phenomenal. From the test drive to the delivery - all was very smooth and seamless. Kudos also to Debbie Bednar who filled in one day when Avery was on vacation. She helped my wife with all the features choices. Appreciated that very much. The teamwork was outstanding.

Dave44241

9 de nov. de 2015

I just took delivery of a very special car. Because I wanted kind of a special configuration (manual transmission, some special sport packages, color choice, etc.) on a 435i for my first new car since 2006, I spent a considerable amount of time with Deb Bednar and with her patient assistance decided to special order a 2016. Unfortunately, the day I was to pick it up, with absolutely no fault on the part of BMW Cleveland, someone backed into the side of my car. Their treatment of me in a situation which obviously cost them a lot of money could not have been more fair. I was given the option of waiting to see the repair and then having the choice of accepting that car or ordering another one. I was not pressured in any way by anyone at BMW Cleveland. The repair work was perfect. I could not detect any sign of the repair and ended up deciding to take that car. Through all of this everyone involved was great. Obviously Deb Bednar, but also Joe who helped with finance and explaining some features and Ryan the techie guy who spent a few hours patiently explaining all of the features on my car to a very un-techie me. Thanks to all Dave Hill

The Stradtman's from Las Vegas

8 de nov. de 2015

The dealership was organized, clean and extremely inviting! We also want to thank everyone after winning the BMW road bike! We Will continue to use BMW Solon for all our future automotive needs.

mike f

8 de nov. de 2015

The entire experience was great. This was my first BMW and Ben Guidugli the sales rep made the entire experience easy and enjoyable. The staff and BMW Cleaveland is extremely friendly and first class all around. Thanks again! Mike

Car Gal 999

7 de nov. de 2015

Ron Wesley was excellent to work with on my recent purchase of an X5 at BMW Cleveland. He works hard for his clients! His knowledge of the product and comfortable approach to the sales process sets him apart from most others.Lynn Nelson

New Beamer

6 de nov. de 2015

I was buying a relatively modestly priced certified per-owned 328i, but was treated like I was spending three times as much on a 2016 5 Series. Clearly staff is trained to go out of their way to be friendly and welcoming which clearly speaks to how well management must treat its employees. "Courteous" and "responsive" are two words that come to mind when describing BMW Cleveland. Now that I'm an owner I've already enjoyed the VIP treatment twice stopping back for a free car wash. They mounted my front plate at no charge on one of those visits and my sales rep sat with me again to answer some additional questions I had on some cockpit operations. On my last stop I was enjoying juice in the customer lounge waiting for my car to be wash and my sales rep stopped in just to chat with me for a few minutes. It really is a nice experience that I'm looking forward to enjoying for many years.

GS

6 de nov. de 2015

Just bought my third BMW from Debbie Bednar. Looked at 3 different models and considered both purchase and lease options on them all, so she spent a lot of time with me. Always easy to work with, patient, and a good listener. She and the team there made the process and paperwork very easy. People at this dealership earn my continuing patronage and loyalty on an ongoing basis.

Paul Gaston

5 de nov. de 2015

Ms. Bednar is a consummate professional: low-key, well-informed, attentive to the interests and concerns of her customer, and willing to be flexible when flexibility is required. I have purchased three BMW's from Ms. Bednar and do so each time with confidence.

MOD1982

5 de nov. de 2015

Could not have asked for better service. Wonderful people who walked me through all the features of the car, made sure I was comfortable, and were extremely friendly.

armybob428

5 de nov. de 2015

Just love going to these guys, my second car I have bought from BMW, Solon. I would highly recommend this dealership to anyone looking for a great car buying experience. Would be a great company to work for.Thanks,Bob ReiterSFC, US. ArmyRetired

enki

5 de nov. de 2015

Pleasant enough experience, wanted and got same day delivery. Excellent post-sale followup. It was nice p to see my salesman still there after over 10 years.

Anton1

5 de nov. de 2015

I just want to start off by saying that I had an exceptional experience with the BMW of Cleveland. And that I would highly recommend this dealership to anyone that is in the market for a new or used BMW.

titaniumsilver2006

4 de nov. de 2015

Let's just say Sue and Gary Reider are Jeff Allen's biggest fans, and would recommend him to help any potential car buyer. We were introduced to Jeff in 2005 by Larry and Pat Papesh, our close friends, and have since bought 5 cars, two in the last month. Jeff is extraordinary in many ways, but at the top of the list is "gifted listener." Jeff hears what we're looking for, finds the right car, and puts together the perfect deal. He explains each step, the reasons for it, and makes sure we don't leave the dealership without having a full understanding of the deal. Sue and I have been married for 41 years, and we have bought many cars since 1974. We had a close relationship with our Buick dealer until he closed in 1998. But what makes this relationship special to us is that since we bought our first BMW from Jeff and BMW Cleveland, we have brought our cars for tires and service only to the dealership. We have always been welcomed and treated as valued customers by Jeff, Beverly, Nate, Steve, Bob, and Joe. One thing stands out on these two purchases, however, and that's the spirit of teamwork at the dealership. When Jeff was finishing his consultation with other customers, Donna stepped in to assist Jeff. That was impressive and classy, and reminded Sue and me why we've been so happy with Jeff and BMW Cleveland for ten years.In summation, going the extra mile is Jeff's approach to life, and the reason for his success as a person and sales advisor, and why people love him.

Pompy

4 de nov. de 2015

I felt very welcomed at the dealership. Very friendly employees. They seemed to care that I was shopping and did not rush me in any way. Ron is a very good salesman and was extremely helpful. Ryan spent a good hour with me after the car was delivered and came to my home this morning to set up the garage door opener. Much appreciated. ThanksDick Pomeroy

Woman in Metal Industry

4 de nov. de 2015

A few months before I decided to get another BMW, I went to an Infinity Dealership. The pressure they gave me trying to get me to commit to purchasing before I left was not a good experience. When I'm shopping, I'm looking for information and like my choices. BMW gave me the facts and didn't hound me everyday. After I got the info from BMW, I followed up with them. Chad was very versed knowing everything there was to know about the car. He didn't pressure me and made me feel special along with the rest of his associates. And just because I've already bought the car, I can still go into BMW and feel like I'm one of the family there.

sean22

4 de nov. de 2015

Painless experience from start to finish. From test driving different vehicles, to explaining options and finally with the financing it was very easy at BMW Cleveland.

parksra

4 de nov. de 2015

Jim didn't excellent job of tell me the facts about the vehicle also the details I need to know to make a purchase decision thank you very much for excellent buying experience

JCCLE

4 de nov. de 2015

Great staff at this dealership. They are very professional and courteous. Helped me explore options and find the vehicle that was a perfect fit for me.

stwa4275

4 de nov. de 2015

I just leased a new 528i through Avery from MBW Cleveland. It was the best car buying experience I've ever had. The first offer Avery gave me was his best offer, no back-and-forth haggling.

New X5

2 de nov. de 2015

After many years of working with BMW Cleveland, I had another excellent experience purchasing a new X5. Many thanks to Chad for his time and efforts involved in our purchase!

mtm328

1 de nov. de 2015

This is my 5th car with Jeff - and it just gets better and easier. The rest of the dealership from Beverly in service to Ruan - the genius service to cover the new features. Thoroughly enjoy the experience.

MyBMW

28 de oct. de 2015

I have bought/leased numerous vehicles through Deb over the last few years. She is always attentive to my needs. Has always found me what I am looking for. worked to get me a good price in the range i am seeking. And always seems to have a bright, shiny, new BMW waiting for me on the showroom floor. In summary...you see I keep coming back and making the drive from Warren...there's a reason. :-)

jimtodd

26 de oct. de 2015

Chad was very helpful, friendly and informative. Everything went smoothly and I felt comfortable with the entire process. Very professional dealership. I'm very happy with my BMW.

poi

15 de oct. de 2015

It is a well organized team. Each one has done a wonderful job to perform their work. Ken and Ryan answered all the question I asked and make sure that I pick the right car and drive comfortably. I recommend the dealership with no hesitate.

Dad

9 de oct. de 2015

This is the third car I've purchased from BMW Cleveland and from SuperSalesPerson Debbie Bednar. This last purchase was consistent with the first and second - honest up-front discussions on features and pricing, honest and genuine input from Debbie on worthwhile features for me (saving me $$ on those features not important to me) - with the process basically being that Debbie and BMW Cleveland do exactly what they say. I will be coming back to them for future purchases.Service throughout the years has been A-1 as well. For those in Cleveland, you should look into their Summer/Winter tire change service. Reasonable cost, and they store the tires!

Bill

8 de oct. de 2015

All went well. Ron was there to answer all my concerns and questions. All employees friendly and there to please. Would hope to buy or lease with BMW Cleveland in the future.

428xiGRL

6 de oct. de 2015

This is our second BMW we have bought from Debbie and Cleveland BMW. We highly recommend Debbie and this dealership. Each time our buying experience has been smooth, simple, and professional executed! Debbie is a pleasure to work with. We have traveled out of state to buy from Debbie and Cleveland BMW, due to the awesome experience.

Shookka

1 de oct. de 2015

This dealership has a large inventory and very knowledgable sales professionals. They helped identify the X3 we wanted and they were very generous with allowing us to take the car to our home so my husband could look at the car since he was unable to get to the dealership.

berniecarguy321

24 de sep. de 2015

We liked the car when we first saw it and how clean it was until the test drive, it road well but its braking power was very poor so our salesman gave only one option to cut the rotors, after taking the vehicle home I didn't realize it at the time but the brakes were only about 80% working because the pads were not new. As the vehicle was being Inspected he looked at the pads their was only 75% on one side of pad and 60% on the other half. The front rotors were cut to minimum by your service department. I had my mechanic replace front brakes and rotors and now I feel safer because I have 100% front brakes. The one thing I though strange was that they could not find a work order that it even went though the shop.

Ptharvey1

17 de sep. de 2015

Very easy purchase process; good price, friendly service and everything handled very quick and clean. Bought long-distance; but Chad was on the spot with all the pics and vids I needed to make sure it was all good. Definitely worth driving from Indy to pick up.

ycats007

15 de sep. de 2015

I purchased my vehicle through BMW Cleveland-Solon and worked with Chad Cyrus. He made this the best car buying experience. He spent all his time making me comfortable with the controls in the car to making the payments fit for me. It has been a great customer service friendly shop/dealer that made me feel at home. I would recommend this dealer to family & friends who are in the market.

westy1717

14 de sep. de 2015

I recently purchased a used BMW 550i from BMW Cleveland. Chad Cyrus helped with the purchase. Very knowledgeable and friendly guy. Easy to work with.

otherone

10 de sep. de 2015

Purchased a used convertible for my wife. Jim Laumer went above and beyond to accommodate our busy schedule. The paper work was prepared promptly. Excellent experience.

shahash3

8 de sep. de 2015

Sales man Chad Cyrus and Lamont Williams they were awesome. really professional gave me great deal. this was one stop shop.We met with the finance officer , who was also very professional. My experience overall was very smooth, and elegant.

Ganesh

8 de sep. de 2015

We worked with Jim Laumer on buying our 2nd BMW with the same dealership. We love the car buying experience and the way they treat us with patience and grace. Its a second to none dealership that I dealt with in my last 20 years of car buying experience in 3 countries that we have lived and worked. The paper signing process was quick and smooth and they were ready for us with eerything that was needed, we were in and out in no time. Thank you!

Bf107308

7 de sep. de 2015

Avery was a huge help to me when leasing my car. I wouldn't go anywhere else. This is my 2nd car I've purchased from the dealership.

X5

5 de sep. de 2015

I called Deborah Bednar at the time she was about to leave the office on thursday night, after having a poor experience at another CLE dealership. My mind was set for 2015 X5 35i and I told her what my 'must have' s were, as options/packages. She said the first thing in the morning she will prepare a list after searching her inventory. The following afternoon, I happened to have time and showed up without an appointment. She was emailing me when I arrived there, and she had several options, already figured out with numbers and lease options I was interested in. She has even searched other states close to OH. I had decided to add other packages overnight, which she did not know, but that was not a problem for her. Within minutes, she put the best offers on the table. Literally in 16 hours of contacting to her, I have found my vehicle. I went for a test drive with Ryan, and other staff members were very kind. Deborah worked with us in a very professional manner, very motivated to address our needs, and expectations. This morning, I have picked my car, after her wonderful orientation. ( Ryan is the genius who responds to all high tech issues , he has helped this morning with iPhone connection issues). We met with the finance officer , who was also very professional. My experience overall was very smooth, and elegant. After visiting several other dealers, BMW CLE's offer was the best one. Deb is detailed oriented, and very experienced. I recommend any serious buyer ( especially the ones too busy to tolerate nonsense ) to BMW Cleveland.

Katz Pajamas

5 de sep. de 2015

I have noodling the internet looking for a certified pre owned BMW with low mileage for a few months. I spotted two 2013 328 models at DAG. Called my favorite service manager Steve Savage and asked for the service records for me and to look at the cars and would be in to see him.He introduced me to Chad Cyrus and the 3 of us discussed the cars. My BMW at the time was a 2008 128i series which was loaded with options. I test drove the 2013 328i series putting it through its paces. Then I drove the 2013 328 xi series also putting it through its paces. I was interested in the handling of AWD but it was not as sporty as the RWD.Chad did a great job of explains all the features of the 328i, especially pointing out the lack of a GPS which is easily replaced by a cell phone or a TomTom I put a deposit on the car.When I picked up the car I noticed that it did not have Bluetooth even though it listed online. Chad,and Steve arranged for me to get the BMW Bluetooth.I love driving this car, did not realize how much I missed 4 doors.I would recommend both the dealership and Chad Cyrus and Jim Laumer who took care of me

BMWGUY750

4 de sep. de 2015

An excellent 5 star handlingFrom sales to finance A plus is the technical guru handling all systems introductionNo more needs to be said but 25 words are required

Rooper

4 de sep. de 2015

I was trading my 2011 3 Series for a similar model in the 2015 year. Wow have features and benefits changed in four years. I bought a low mileage demo as I did before. I felt fairly treated by sales and their orientation to the new car was thorough and professional

CherylG

4 de sep. de 2015

Everyone at the dealership is friendly, courteous, patient, professional in all respects. Great follow-up with customers to make certain that everything is perfect. Attention to detail is excellent.

SHorn

3 de sep. de 2015

We purchased a very nice low-mileage used Chevrolet Impala. We figured a BMW dealership would only keep the best of the best. We were right. Great high school kids' car. Chad Cyrus was very helpful and couldn't have been nicer had we purchased the most expensive BMW on the lot! It is nice to be able to support a Solon business and not have to head to Bedford or Akron. We will definitely be back, and hope to work with Chad again. Pat was also very nice, and had the paperwork done fast! We purchased a college kids' car just two weeks prior, at an Akron dealership. It took hours to get out of there! BMW Cleveland was a great car-buying experience.

GMD

3 de sep. de 2015

BMW Cleveland treated me with respect and were accommodating in every way. Ron Wesley was very helpful and together with Doug Janco worked to get me to a monthly lease that I am comfortable with. This is my first BMW and most likely not the last. We live about an hour away from the dealership but in my estimation, very much worth the trip.

buckguy

3 de sep. de 2015

My wife took the car in and remarked how friendly and accommodating all the people at the dealership were. She was very impressed with the fact that she was called by name. She felt very much at home.

wyaple

3 de sep. de 2015

Jeff Allen was very helpful with my custom ordered 335i. In between ordering and pickup dates (about 10 weeks), BMW changed the lease deal and within 24hrs, Jeff was to re-work the purchase agreement, saving me an extra $1000. Thank you Jeff!

chuck1

21 de ago. de 2015

Chad Cyrus is a down to earth salesman. I give him a 10. Lamont Williams is awesome. This is my 3 BMW from this dealership. My 6th BMW purchase overall. Beverly is an absolute jewel. I will continue to give them business bc of their no-nonsense approach. They will work with you.

None

12 de ago. de 2015

I had a great experience at BMW Cleveland-Thats why I continue to go back there for my vehicles. In the future remove the 25 word min requirement for your review, or Ill just not review it at all!! I believe thats enough words!

rayray

9 de ago. de 2015

Talk with Jimmy Laumer. Gave me good honest advice and answered all of my questions with a smile.

donaldsonx6

7 de ago. de 2015

The staff was very helpful and friendly. I thought those guys went above and beyond what I've seen in the past. They made sure I had everything I needed and that I was very satisfied before I pulled off the lot.

wahljennifer322

6 de ago. de 2015

I have wanted a BMW since I was 18. I drove my first one out of the showroom several years ago in my 30's. It felt like a dream. At that point in my life, I wasn't sure if my budget would allow for it but BMW Cleveland listened to my needs and budget and found me a car that fit both. I am now on my 3rd vehicle and each one has been better than the last. While my budget has grown with each car, they still listen to every need and concern I have. I have been working with Debbie Bednar on my car purchases. She has been fantastic. She really "gets" me. She knows my style, taste, etc. She always takes the time to chat with me when I come in for service or a car wash. She cares about her clients long-term. I have referred to other I know and my parents have bought 2 new BMWs from her in the last 2 years. Good friends of mine have also purchased multiple cars from her. I highly recommend her to anyone. She is extremely knowledgeable and will work as best she can to get you what you want. Additionally, the rest of the staff from the service staff to the receptionists all make you feel as if you are the most important customer. And, of course, BMWs are excellent vehicles. They are sporty and luxurious at the same time and drive well. I truly agree they are the ultimate driving machine.

Pcrage

6 de ago. de 2015

Jim Balala and the team at BMW Cleveland were outstanding. Formerly a resident of the Cleveland area I now live in South Carolina and traveled to their dealership to test drive and buy an M6 they had In stock that I could find nowhere else within a 700 mile radius of my home. I called a couple hours ahead of my arrival and the car was clean and ready to drive. When I decided to buy and made a fair offer there was no hassle at all. I drove the car off the lot the same day and am still enjoying this fabulous vehicle. I appreciate the attentiveness and care they took with me. Keep up the great work.Peter

x5buyer

5 de ago. de 2015

My wife and I purchased a 2009 BMW X5 3.0. This is our first BMW. We had always loved the look of BMW and had heard that the quality was excellent so we decided to purchase one. We only had the vehicle for a couple weeks and the leveler sensor came on also a few other minor things had popped up. Since we only had driven the car 400 miles I called the dealership and asked if they would take care of these issues. They absolutely did and then some. They went above and beyond our expectations the fixed all the issues and did it promptly. I would absolutely recommend them to anyone I know because they have integrity and they stand behind there products. Our salesman was very courteous and wanted to make sure we were satisfied and happy. The entire company is professional and pays attention to details. Thanks so much!!

GoMike12

5 de ago. de 2015

Bought my first BMW here. My salesman was extremely helpful and courteous throughout the process. They have a great selection of vehicles and there were 3 cars that I would have been happy with on site. Once I determined the car I wanted most, we were able to agree on a price quickly that was well below MSRP. The car was ready the next day as promised, the paperwork took only 5 minutes, and the salesman was respectful of my time during delivery. I'm very happy with the car and the dealership so far!

X3lover

5 de ago. de 2015

Love the comfortable, no pressure atmosphere! After the sale, Ken had BMW "Genius" come to my house to help with techy questions which I highly recommend.

Joe fabitz

5 de ago. de 2015

Had one small problem with my car the first night-it was handled by the sales person and the service person very professionly and promply.

Joe and Denise

5 de ago. de 2015

We were greeted at the door by a very knowledgeable salesman, Avery. He helped us tremendously with all our questions about the differences between all the models. He was very patient and friendly. We went on a test drive and were hooked. When we came back to pick up our car, Avery led us through a description of all the buttons. He spent a lot of time with us and we certainly appreciate his professionalism.

bmw

5 de ago. de 2015

My sales experience, was accurate, professional and friendly. This is my second purchase in the last 18 months, and have received nothing but the best of service.

Diane F.

5 de ago. de 2015

I had looked at other dealerships, but was told "my" car wasn't available and I would have to order a new model. So, I emailed BMW Cleveland as a last attempt to find the vehicle I was looking for. Ken responded right away, and began searching to find it. Within 2 days he had found my car (in another state), with the exact specifications I wanted, in the colors I wanted, and offered a fair price right out of the gate. Ken and the rest of the team felt more like friends than car salesmen! They were courteous and knowledgeable, and made the whole process enjoyable - which is not something I'd normally say about buying a new car. I would recommend this dealership to anyone - they have a huge inventory, but will also go out of their way to find "your" car if they don't have it. They also have many used cars in great condition, so even if you're not in the market for a BMW, I'd recommend checking them out - you will definitely get a great car at a fair price, without the haggle!

John F.

5 de ago. de 2015

BMW Cleveland doesn't have salesmen, they have Client Advisors. And that's an accurate description of how Jim Laumer treated me... like a professional working on my behalf. Not only did he demonstrate an impressive knowledge and understanding of the BMW vehicles, but he treated me like a professional I had hired to work on my behalf throughout the car buying experience.I've been buying cars for 35 years at a variety of dealerships due to relocations, and my experience with Jim and BMW Cleveland easily ranks at the top of the list.John F.

acooper2010

26 de jul. de 2015

I bought my car from out of state and found it on their website. I emailed them to inquire about the vehicle and got a response very quickly. We then talked on the phone about the car and to negotiate price. Jim was wonderfully helpful from the moment I first contacted him up until I picked up the car about a week later. I also worked out financing with Jay and he was extremely helpful as well! They were very helpful during the whole process and had everything ready to go when I got there! A huge thanks to BMW Cleveland for making my first BMW purchase a great one!

Bimmer1

16 de jul. de 2015

Deb Bednar is a straight-shooter who made the sales experience, dare I say, enjoyable. I would recommend her to anyone stopping by BMW Cleveland.

reg45man

14 de jul. de 2015

Jeff Allen in new care sales is professional, caring and thoughtful throughout the entire process. I have been working with him on my last two BMW purchases and found him to be a very honest salesmen. He makes the buying process easy and stress free. I would definitely recommend BMW Cleveland and Jeff Allen .

RED BEAUTY

12 de jul. de 2015

Because of Jeff's genuine interest, professional and grace throughout my new leasing process my experience was as usual Terrific! He continues to follow-up.

Grace

10 de jul. de 2015

My wife and I were interested in purchasing either a BMW X5 or a BMW 5 Series. Donna Steinel was extremely helpful in our decision making process by explaining the features of the vehicles and most important, giving us the "space" to ultimately make the final choice. We purchased the X5. We also appreciated the direct, no nonsense approach by Doug Janco in negotiating the selling price of the X5. When we took delivery of our new BMW 5X, Max Frankel described the control features of the vehicle. I called Max several times afterwards to clarify certain controls and he was very patient and courteous. Overall, the team at the dealership did a great job. My wife and I are very satisfied with our BMW. Thanks again for making the purchase of a car a positive and pleasant experience.

Rick

8 de jul. de 2015

I found my entire experience in dealing with Craig, and everyone else at the dealership, to be very comfortable. Certainly not your typical used car buying experience. Everything from my first visit to the pick up day was handled in fine fashion. I have to say, a full tank of fuel was a very nice touch.Thank you all very much. The car is more than meeting my expectations, as you all did.

gram

8 de jul. de 2015

Jeff Allen was very professional, helpful and patient with me in selecting my new vehicle. Also he answered any questions I had about any of the models I considered. The other members of your staff were very accommodating with my needs and expedited the transaction quickly. I am looking forward to my next visit to learn more about my new vehicle. I have already recommended this dealership to others. I love my vehicle. Thank you for making this such enjoyable experience.

mike481

7 de jul. de 2015

Couldnt be happier, A+, jim balala, and joe tracey were very helpful with all of my concerns and needs. Solid car! I love it. Thank you

Basic53

7 de jul. de 2015

We were pleased with the Sales and Financing staff, they are professional and friendly. We got a fair deal and good services. Ms. Bednar helped us to drive a new BMW become an enjoyable experience!

pmraz

7 de jul. de 2015

I recently purchased a pre owned BMW from the Davis group in Solon. My sales rep was Jim Balala who guided me through the the process from start to finish. The staff at pre owned was top notch and trated me as if I purchased a brand new BMW. Its great to know that my relationship with my sales person didn't end when I purchased my car, I've been back a few times to ask questions about certain things on my car and have always been treated great by Jim and the rest of the staff. I will definatly be back when my wifes ready to purchase another car.

lisab77

7 de jul. de 2015

Avery Wieder is personable, yet professional. We are so impressed with the speed of settling on price. The care we get is outstanding. Everyone at BMW Cleveland is friendly and helpful.We have bought 4 new BMWs and one certified used BMW from them, and we love them all. We will be back when we want another car!

qwerty

7 de jul. de 2015

Having a fantastic selection of vehicles initially drew me to BMW Cleveland, but the Sales and Financing staff are what ensured I purchased my vehicle there.I initially contacted Craig Grove via an online questionnaire asking basic questions about a few cars I was interested in learning more about. He went above and beyond what I would have expected in getting me all the info I requested, getting me a solid price, explaining my financing options as well as getting me a great rate. When I could finally make it to the dealership to test drive and purchase the vehicle there were no delays. Including the test drive and finance paperwork I believe my entire visit was less than an hour in length.I will not hesitate to go back to BMW Cleveland the next time we need to look for a car.

bel1234

7 de jul. de 2015

We were pleased by the support and service we received while purchasing our new BMW. Donna took care and consideration to make sure we were satisfied during the buying process.

Lorie

7 de jul. de 2015

Everyone at the Cleveland BMW Dealership were very professional and great to work with. Avery Wieter was our salesman and he was very informative and gracious every time we spoke to him and met with him. He was very knowledgeable about the BMW vehicles and went out of his way to assure we had all the information we needed to make our decision. He and everyone that we were in contact with made our experience very enjoyable and pleasant. Some of our experiences with other dealerships have been very frustrating; you don't leave feeling good about buying a car there. This was not the case with Avery and the Cleveland Team they were very hospitable, knowledgeable, considerate and honest to work with. For my husband and I this was a huge purchase on a vehicle and they helped to make our experience very enjoyable and comfortable. Thank you to the Cleveland BMW Team I only wish they were not two hours away for servicing.

2015carlover

4 de jul. de 2015

I had a poor service experience with BMW Cleveland. Service department is resistant to maintain a vehicle. Difficult to schedule appointments. It would be nice to have a streamlined service experience.

6165987656511654984

28 de jun. de 2015

Purchased a 2008 Nissan Altima. The salesman, Chad Cyrus, was very helpful and straight forward with me. Although I was buying a non-BMW from a BMW dealership, he was very knowledgeable about the vehicle and its history. Will definitely return for my next car purchase.

Charles

26 de jun. de 2015

The salesman, Ron Wesley, was thorough in explaining the features of the X3 model and the financing available. During the test drive, he demonstrated the features available on the model my wife and were considering so we could easily understand them. All our question and concerns were answered to our satisfaction. We were never pressured to buy.

MikeK

20 de jun. de 2015

I purchased a CPO 328i xDrive working with Client Advisor Chad Cyrus. Chad was very helpful and his knowledge and enthusiasm made it easy to make the purchase.

Johnson

19 de jun. de 2015

Had some mechanical issues with my new CPO 328Xi, but I believe BMW Cleveland is a well managed company, with effective leadership (GM and Parts Director). Professional and friendly staff, from Sales to Service department.

Peter

11 de jun. de 2015

Debbie and Doug were great . Patient with us as we learned the features of the car and very good on follow through. Very professional in every way.

smallgal.may5331

9 de jun. de 2015

I had a wonderful experience. I dealt with Jeff Allen and he was very helpful. He ordered my X l with exactly what I wanted on it and kept me posted on the delivery date of my car. He put me in touch with Max Frankle (BMW Genius), who educated me on how to run my keyless car. The entire process was easy and very satisfactory.

Dancer3839

9 de jun. de 2015

Kind, courteous, efficient!! There is a very welcoming atmosphere there and that never changes throughout the whole dealership!! I would and have recommended this dealership to potential customers!! And whenever someone asks me about my 228i, I tell them where I purchased it!!

lisac

9 de jun. de 2015

We had a wonderful experience at BMW Cleveland. We came from Fairview, PA to purchase. The entire process was completely stress free. Jimmy Laumer was a true professional and made it an easy process. We will definitely be back to purchase our next BMW!Lisa Coburn

David

9 de jun. de 2015

I went in to the dealership to buy a 528 for myself, I had such a great experience I ended up getting an X5 for my wife as well! Couldn't be happier. Ron Wesley took great care of us and Max, our genius, took time to explain all the features. We both love our cars.

abciesohio

8 de jun. de 2015

I had a Excellent experience leasing my new BMW-X5 from BMW Cleveland service from start to finish. Ive had great experience working with Donna Steinel, she was extremely helpful in providing what was needed and followed up with any issues I had after the purchase. Ill definitely advise all my friends and family to look for your dealership and for Donna on their next purchase. She was able to answer all my questions and get through the process without any issues. I never felt rushed or pressured and had a pleasant experience with the other staff members who were involved. Thanks again.

Scguess

8 de jun. de 2015

I went on the Internet to find a 650ix convertible in white. I got a phone call from Jim Balala of BMW Cleveland on a Wednesday and Saturday my car was delivered to my home in Houston ,Texas. No 4 hour session of q&a or who shot Jonn . It was a great price on the Internet and they stood by the price. I told them how I wanted to do it and they obliged with delivery to my home in less than the amount of time they'd promised. A very pleasant experience and the only way I'll ever purchase another vehicle, and if that means getting cars shipped from Cleveland, Ohio, then so be it. BMW Cleveland a very pleasant experience

hk

8 de jun. de 2015

Dealing with my sales representative Mr. Avery Wieder was a real pleasure. He was knowledgeable about the vehicle and gave me a fair price without all of the usual hassle involved with leasing a new car. The people at the dealership from financing and delivery were easy to deal with. I would recommend them to anyone looking for a BMW.

BMW328JVM

31 de may. de 2015

After receiving a call from Avery Weider in response to a Black Book search for my car value I made an appointment and met with him the following morning. Upon arrival he got me started with the used car manager, Lamont Williams to have my trade in appraised. Next Avery went over all my options on the lot taking his time to explain all details of each. I finally decided on a car to purchase with the help on Doug Janco. Along the way Debbie Bednar stopped in and she pointed out a possibility for me and between the two of them I picked out a beautiful car that was perfect in my price range with all the equipment and then some I wanted. I was able to take the car home to let my wife look it over and approve my choice. which she did. In the morning my son and I returned with the car and Avery had the car taken in to be prepped and we worked on the paperwork. Joe Tracey completed finance papers. ALL around a fantastic purchase experience. Add in Shannon at the reception desk. Thanks to Avery, Doug, Lamont, Debbie, Joe and Shannon. Super dealership!! John Manzatt

TFM123456

13 de may. de 2015

We purchased a used Acura MDX via the internet. The vehicle was as described. No problems. No hassles. The entire process was smooth and only took about 1.5 hours to complete.

CA13

11 de may. de 2015

We purchased one car from BMW Cleveland a few years ago and returned to lease another car. We did not look anywhere else. We have always been very satisfied with the treatment we receive. All employees that we dealt with were 'over the top' helpful. It is a pleasure doing business there. I LOVE my car!

bmw family

11 de may. de 2015

What can I say from beginning to end a GREAT experience. I am from Birmingham Michigan. I found my car online. Well worth the 3 hour drive. The price-the car- the sales man Jim Laumer EXCELLANT. I arrived at noon and was back on the road by 12:30 everything was ready for me. ( even a full tank of gas) I will definitely recommend them to friends and family here. Compared to the dealerships here. I will make the drive again next time. Thanks for making it so easy Jimmy!!!!!

Duke M.

8 de may. de 2015

Having spent some time on-line "building" the BMW I needed to replace two cars: one a convertible and the other an AWD sedan, Avery Wieder emailed me to see if he could be of assistance. Without repetitive messages he worked in accordance with my schedule (and the Winter weather) to arrange a test drive and learn my preferences. He demonstrated the technology involved with the powertrain in the 428i and answered my concerns with going to a 4 cylinder motor. I became convinced that this model with X-drive was what I was seeking. He showed me the convertible top's operation and went over the package options. I liked the fact that BMW offers a metal folding top and includes maintenance in the purchase price. Avery helped me select a lease option with an "investment" feature to leverage future savings and make my new "daily driver" a pragmatic reality. Overall, this has been a terrific experience and I'm getting compliments from family, friends and colleagues alike.

GlennF

8 de may. de 2015

Helpful and courteous staff, wonderful line of vehicles at reasonable prices. This is our seventh BMW; after number one we've never considered anything else.

steve

7 de may. de 2015

worked with Donna in sales and Pat on the paper work.both very nice ladies. I had worked with Pat on my last leaseand she really knows what she's doing. As far as the car what more can be said " Ultimate Driving Machine"As long as I live till the lease end I am sure I will be back to SolonSteve Elson

zeeali1

6 de may. de 2015

It was a pleasure dealing with Donna for the lease of my 2015 BMW X3. She showed us the car and explained the features. All our questions in the subsequent visit were answered courteously and we were able to close the deal to our satisfaction.

Jack

6 de may. de 2015

Jim Balala at BMW Cleveland took the time to get me into my first BMW 535 ix. Jim explained the features and mad sure I was pleased with the ride and the car. I love the comfortable and first class ride.

jzadd

6 de may. de 2015

In and out - bought new 235M convertible - no problems/issues - walked right thru the trade in and purchase in record time. Avery handled complete transaction professionally.

Bill K.

6 de may. de 2015

This is my second CPO BMW from this dealership as I have found the selection, service and overall process of purchasing a vehicle to be excellent. I've shopped at other dealerships but none in the Cleveland area have been as courteous and professional as those at BMW Cleveland. I heartily recommend to those in the market for a new vehicle to look no further. I would like to thank Jim Laumer for providing a extremely smooth experience in the trade-in and purchase of my new BMW, it couldn't have been easier.

First time BMW

5 de may. de 2015

Dealing with Ron we felt we had made a new friend. He was helpful in searching out the needs for my new car and then finding one that fit that list of wishes. Buying the BMW was a pleasant experience in a beautiful showroom with many friendly people working there.

AdmiralBuck

5 de may. de 2015

This is my second CPO BMW from this dealership as I have found the selection, service and overall process of purchasing a vehicle to be excellent. I've shopped at other dealerships but none in the Cleveland area have been as courteous and professional as those at BMW Cleveland. I heartily recommend to those in the market for a new vehicle to look no further. I would like to thank Jim Laumer for providing a extremely smooth experience in the trade-in and purchase of my new BMW, it couldn't have been easier.

bigcat95

5 de may. de 2015

After several months of research and visiting multiple dealers, I was impressed with the level of service, accommodation and professionalism the sales associates greeted me with during my experience at BMW Cleveland. Craig and Lamont helped make my decision easy, and the vehicle is superb.

Carnet

5 de may. de 2015

I gave a rating of excellent because excellent perfectly describes my experience at BMW Cleveland. Sales Advisor Jeff Allen had treated me with the utmost courtesy in my search for a new car. I would gladly recommend BMW Cleveland any of my friends and family.

Jeffhart17

5 de may. de 2015

This is my second Certified Pre owned BMW I have purchased from BMW Cleveland and Jimmy Laumer. I couldn't be happier with both experiences. The facility is top notch, and they treat their clients with the utmost respect. Jimmy is very knowledgeable and I recommend you go see him in the Certified Pre Owned sales department.

jeffH

5 de may. de 2015

This is my second Certified Pre owned BMW I have purchased from BMW Cleveland and Jimmy Laumer. I couldn't be happier with both experiences. The facility is top notch, and they treat their clients with the utmost respect. Jimmy is very knowledgeable and I recommend you go see him in the Certified Pre Owned sales department.

The Faulkners

2 de abr. de 2015

We have leased and purchased 6 BMWs from BMW Cleveland since early 2004. We have always felt welcomed and appreciated. Our SA (Jeff Allen) is top notched and he always roll out the red carpet when my wife and/or myself show up at the dealership. The service department is the same, we are always well informed on any service on our BMWs. I hope heaven is like BMW Cleveland because everyone is smiling. Thanks Jeff and BMW Cleveland for making our experiences great.

richmail

17 de mar. de 2015

The service experience was so smooth. I felt they treated the situation with speed and efficiency. The team kept me well informed. I would definitely service my car there again.

Gray

17 de mar. de 2015

I had to use roadside assistance to get my car to the dealership while out of town. Very disappointed with the service of roadside assistance. The dealership helped facilitate getting my car after a failed phone call attempt. I had someone at. My house all day on the day that roadside promised to come pick it up. The dealership made it happen 7 1/2 hours later.

Pak

17 de mar. de 2015

Jim Laumer did a great job working through the process. He was very understated in his approach. Nothing turns a customer off more than an aggressive approach. Jim understands this and through his knowledge of the vehicle and appreciation of reasonable price steered me to the right car. While competitors had similar vehicles I preferred to work with Jim.

ZuluQ6

16 de mar. de 2015

I had a problem with the service. The o-ring for the oil filter was omitted which resulted in oil leaking in my driveway. I called BMW service to have the vehicle towed, there were no tow trucks available at first but I called later and a truck was available. My vehicle was delivered but when I called to check on the progress I was informed that my vehicle was not on the lot. After 24 hours and several phone calls my vehicle was located and the service was completed. I received a call from Steve the service manager to apologize for the poor service, he offered to have someone come out and clean the spillage in my garage and a complimentary car detail.

SAMCPA21

16 de mar. de 2015

Car was ready when promised. However, i am still having an issue. I called today and was able to get service right a way with a loaner....quite a relief. Very happy with overall experience!

realitarian

11 de mar. de 2015

What more can I say? Top-notch quality service, done in a timely manner, pricing is upfront, communication is great, and Steve and staff are friendly.

ssuvak

6 de mar. de 2015

Craig Grove provided exceptional customer service from the test drive, to my ultimate purchase of my BMW X3. I appreciate his continued support and professionalism via email or phone; this is truly an exceptional perk, not the norm.

rd6216

4 de mar. de 2015

I have purchased my last 3 cars, new and used, from Debbie Bednar. The experience is always perfect. I actually have her number on speed dial.

GGM

4 de mar. de 2015

I purchased my first BMW from Debbie Bednar seven years ago. Since then, I have been sold on the brand and the salesperson. She is knowledgeable, attentive, frank and personable. She knows the products and can best match your needs with the right vehicle and amenities. Over the years, my husband and I have made two additional purchases from her. Not once did we feel pressure to make a decision or close a deal. Each time the transaction was uncomplicated, even enjoyable! What's not to like? Friendly, professional attention and great vehicles!

Zoe123

3 de mar. de 2015

This was my first experience with BMW Cleveland and my introduction to the brand. I could not have been more pleased with the level of professionalism and personal attention that Donna Steinel displayed during the entire process, for example, contacting me to let me know when the tags and plates would be arriving and showing me how the car's entertainment and navigation worked. I live two and a half hours away from BMW Cleveland and there is a level of trust that a buyer needs to develop when negotiating for a vehicle, unseen. Donna worked with me to get a fair deal and ensured that upon my arrival in Solon, that my leap of faith was fully warranted.

Pak

2 de mar. de 2015

This purchase was very simple and without pressure. Jim did an excellent job of keeping the interest without suggesting time pressure or the like to make the sale. This low key approach fits well with your target customer

brian186

2 de mar. de 2015

I have been leasing cars from BMW Cleveland in Solon since 2009. Ron Wesley worked with me to get the best deal on every car. I appreciate the excellent service and friendly staff. I would recommend this dealership to anyone interested in buying or leasing a BMW. I drive a GT 328 and my husband drives a X6 and we couldn't have made a better choice. Thank you team BMW Cleveland for all of your help. Ron you are the best salesman!!

Shawna

2 de mar. de 2015

Jeff was very personal with my sales experience. He noted what I needed and made sure that happened. I will definitely be returning primarily due to the detail to customer service exhibited by Jeff.

bmw5282012

2 de mar. de 2015

I had the pleasure to meet Craig Grove at BMW Cleveland dealership. He was very instrumental thorough and very helpful. He definitely made my decision very easy. I was very happy and pleased with my experience. I strongly believe the dealership had done everything to earn my business. They were very responsive to my requests and have met my needs in a very short time.I would recommend this dealership. Ask for Craig, he will take care of you.

wmmott01

2 de mar. de 2015

We have owned many vehicles over the years but had never been able to work out an acceptable deal with other BMW dealerships. Avery did a great job of working with us to get to a price/trade value that we felt good about. The staff was welcoming and friendly. I look forward to getting my wife a X3 when her FX lease is up in 10 months.

G Branning

31 de dic. de 2014

Have purchased 4 BMW's from Avery at BMW Cleveland. This dealership is as good as it gets. Go see Avery at BMW Cleveland, no pressure by him, he will work with you to try and get you the best deal. Couldn't be easier to buy a car from as he also doesn't try and keep you at the dealership, gets you in and out in less than an hour when you have agreed on a price! If I could give them a higher rating I would. They have a customer for life!

Excitebike

17 de jul. de 2014

Bought a 5 series from them 2 months ago and they were bending over backwards to get me to buy the car from them. The sales person seemed desperate to make the sake which was good for me. Should have walked away then. Brought me car in for a car wash and they made me wait 1 1/2 hrs. My car could not be found anywhere otherwise I would have left. Turns out one of the service people took it to pick up a snack he thought the car was coming in for service. So is this what they do with all the cars when they come in for service? Needless to say I will never go back. Called the owner multiple times after being given the run around from the service manager. Jeff Davis (owner) was next to impossible to get on the phone and when I happen to call at the perfect time he was a real treat and told me it was not a big deal and to forget about it. Beware buy at your own risk.

Owner

6 de feb. de 2014

Will never go back there. Rude, incompetant, dishonest.

alasaamx

9 de ene. de 2014

Great team , very friendly , keeps you updated I have visited 3 BMW dealerships in Cleveland-Akron area before getting my new 5 series , and these guys were the best Highly recommend them

GeoDin

26 de oct. de 2013

I visited BMW of Solon because it is 2 miles from my house to check couple of cars I was interested in, the test drive was a good experience, however the follow up was not, I think I was not take as a serious buyer for some reason, I received an Email several days later to ask me if I need more information, I requested a quote for a particular model, 3 weeks later I still have no answer. I already bought a car from another dealership in the area which is about 20 miles away from my home but I had much better experience.My whole experience was that the sales team in this dealership thinks it is an honor to anyone to ride their brand and should be thankful and grateful to join their club and do not ask for anything else.

BMW Owner 409

3 de sep. de 2013

Saturday morning visit, the only person in pre-owned department and felt like I was an annoyance because I was interested in a used Lexus. Low-balled the value of my Certified Pre Owned BMW that I offered for trade in on an 8 year old used Lexus. Overall they did a poor job on everything. When I called them on their errors, I think they were embarrassed and just wanted to get rid of me. So I complied and left, never to return again. Skip this dealer if you are interested in buying a used car, go somewhere else............

CCTigers

15 de ago. de 2013

I had a great experience with purchasing a BMW. I am from Michigan, and everything went very well. Very professional, yet very friendly and i would certainly recommend this dealership to anyone.

X3ownerOhio

29 de jun. de 2013

The receptionist was friendly and the sales person was friendly at first. When I expressed interest in a vehicle on the lot, the sales person presented a good initial offer for it, with almost no negotiation required. But the total with still higher than the budget I had initially set. It appeared that we had reached an impasse and I thanked the sales person for his time. Then he said that he would speak to his sales manager and see what he could do and also look for other vehicles outside of their inventory. I said it was not necessary, but he insisted that he would try and would call me back the next business day. Well, he never called. I contacted him to see if perhaps he had tried to reach me and I had missed the call. He then got defensive and sent me an email that opened with, "I'm sorry you feel that I did not give you the attention you felt you needed". Really? I get it that you did not think you could make a sale, so you dropped it. But was it necessary to send an email that insults the customer?

Mike Kothe

18 de ene. de 2013

Craig Grove at BMW Cleveland is the number one BMW Certified Pre-Owned salesperson in the entire Midwest and now I know why! I flew from Holland, Michigan to Akron, Ohio to check out a pre-owned 550 xi. I had a significant investment in just going to see the car: airline ticket, entire day of travel, getting home if I don't like the car (I bought a one-way ticket), etc. I was relying solely on Craig's representation of the car's condition. After several phone calls and emails with Craig, I came to trust his word. I was not disappointed! The 550 xi is in fantastic condition, even better than represented. Craig even included a set of winter floor mats without me even asking! When buying new BMW's and Mercedes over the years, I've had to beg the salesman just to get a discount on winter mats.The sale process at BMW Cleveland was flawless from beginning to end. A gentleman named Joel was waiting for me at the airport. Our conversation on the forty-five minute drive was informative and enjoyable. Joel is an excellent ambassador for BMW Cleveland.Craig was waiting for me by the showroom door upon my arrival. Once I inspected and approved the car, it was off to finance to do the paperwork. With a multi-state transaction, the paperwork can be a disaster- not this time! John Newberry, the finance manager handled the paperwork with ease and I was in and out of his office in minutes. No hard sell on the extras from John, which was appreciated.After the deal was closed, Craig took plenty of time going over the car's many features. I felt like he really had an interest in making sure I understood how to operate the car and wasn't anxious to get rid of me once the sale was completed. After I left and drove a few blocks, I had a question about the head up display. Craig did some quick research and determined the polarization in my sunglasses isn't compatible with the head up display- who knew?I have purchased over forty cars in my life- many of them high line and I can say without hesitation, my experience with Craig and his crew at BMW Cleveland was the absolute best! I can't wait to do it again!

Boat guy

14 de ene. de 2013

Wow! Don't know what else to say. Dealing with this store was probably the easiest car buying experience I've ever had. They price their preowned cars super competively..just search and you'll see.

Ryan

14 de ene. de 2013

Knew what I wanted going in, and the salesman was professional, helpful and honest. The process went smoothly and I was happy with my experience there.

Pittman

14 de ene. de 2013

I had a great experience with my new BMW purchase. I highly recommend this store. Great facility and service department as well.

drake_tf001

17 de sep. de 2012

I had been researching pricing on BMW 3-series coupes for a while, so I had a good idea of where the floor would be on such a vehicle. Found a well-equipped model at BMW of Cleveland and used their website tools to put in an offer. One counter offer came back in the range I was looking for, and that was that. Went there the following Monday and wrapped up the deal with zero pressure and in short order.The dealership itself was utterly immaculate. Even the shop floor was well organized and spotless.

MCMitchell

11 de sep. de 2012

I had been looking for an M3 sedan for weeks, with no luck. I had just about given up when I saw a listing for a 2010 CPO M3 sedan at a price that I thought was a typo. I immediately placed a call to BMW Cleveland and had the good fortune of Mr. Jimmy Laumer taking the call. He verified the price, mileage and condition of the car and I agreed to fly to Ohio to see/buy it if it was as described. It was a week before I could travel to Solon due to other business travel. Jimmy made sure that a driver and courtesy vehicle were waiting at the airport when I arrived and it was a quick 20 minute drive to the dealership. When I first saw the car, it was even better that I pictured, not a ding or scratch and the interior was like new too. It took about 20 minutes to go over the paperwork and I was out of the door for my 8 hour drive back to North Carolina. I had some follow up questions and one small issue, and I was treated as if they were trying to earn my business, so the post sale experience was just as great as the pre-sale. If you are in the market for any BMW, give Jimmy Laumer at BMW Cleveland a call, even if you are out of state.

BMW335iXDRIVE

13 de ago. de 2012

Well a few months ago I posted how good of service BMW Cleveland and Jimmy Laumer gave me but now I would like to thank BMW Cleveland service department. There service department is top notch no was having a problem with my car and they got my car in for service later that day. I don't know what's not to like about them.

Happy car buyer

8 de ago. de 2012

Great experience with my used vehicle purchase! Love the car!

Beylinson

5 de ago. de 2012

I had my car serviced (regular oil change and drive belts replaced) at the BMW Cleveland service department and I had problems with my car ever since. Pretty much right after I drove away, I noticed that the red light was on at the engine temperature monitor. By the time I needed to re-start my car the red light was on all the time. I also noticed and I told the service advisor that where my car was parked there was a big poodle of some kind of liquid. My car was kept at the service department overnight and I was told that everything was fixed (during the drive belts replacement one of the fans were knocked off) and checked and all is fine. But just the following day the low coolant light was on. I had to bring my car back to the service the third time and this time my car was kept at the shop for 3 days. I was told that it was inspected and should be no problems now. But sure enough today I noticed big wet spot in my garage under where my car was parked. This is just not what I'm as a customer expect from the BMW Dealership service. This is completely unacceptable. My car is 6 years old, I have it for about 3.5 years and never had any problems with it. And now it's been one problem after another. It doesn't look like it's over yet. I don't have time for this. How simple maintenance appointment could turn into huge mess and cause one problem after another? There is no explanation other than total negligence and complete unprofessionalism. This is not what you expect from the BMW service.

2egit

29 de jun. de 2012

I would not recommend anyone to purchase a vehicle from this dealership. I have been approve from BMW FS and provide my credit card information to get a phone call 5 hours later from the client advisor telling me that the car has been sold. This remind me of a mom a pap shop not a franchise dealership. They are the worst dealership someone can deal with. I have file a complaint against the GM and Salesman Lou because they are really iresponsible on the transaction dealing.

BMW Loyalists

24 de abr. de 2012

Had BMWers for years and lived in multiple places. If my first BMW experience had been with BMW Cleveland, I would never had bought one. The new car sales group gives a bad name to car salesmen and we all know that's hard to do. If you visit, be ready for more BS than you've heard from car salesmen in your entire lifetime experiences. It's a shame that a product as solid as BMWers are represented by such crappy salespeople. I'd buy from one of the other BMW dealers in the area, even if I had an apartment home on the roof of this dealership. It took 3 trips for service for these guys to make a simple repair. I'll spare details on names of people, but suffice it to say I wrote directly to the owner. He didn't reply, so I thought I share the basics with whomever cares to read these reviews. Nothing wrong with the facilities. It's the organic life occupying them, imo.

BMW335iXDRIVE

18 de ene. de 2012

I would just like to document the amazing experience I had with BMW Cleveland!! I went to BMW Cleveland because they had a large selection of amazing cars at reasonable prices. After looking at the Audi A5 and the BMW 3 Series Coupe I knew that I wanted the "Ultimate Driving Machine"!! After searching for many days I found the perfect car, a 2009 BMW 335i XDrive Coupe. I came in on New Years Eve Day and obviously they were closed so I looked at the car and immediately knew that was the car for me. So the next day I went to the dealership and Jim (a used BMW Expert) showed me the car and all of the great features on it. I took it for a test drive and was sold. I bought the car that day and drove it home. IF YOU ARE LOOKING FOR A DEALERSHIP THAT WILL TREAT YOU LIKE FAMILY, THIS IS THE ONE FOR YOU!!!!THANKS BMW CLEVELAND AND JIM

avgpilot

30 de ago. de 2011

Great service!! Driving my 740i nearly 600 miles to attend a funeral of a long time friend that I could not risk missing; I discovered I had a small fuel leak in an area that was previously supposed to have been fixed by a (non-dealer) BMW specialist back home. Beverly was very reassuring, getting me in the afternoon. The mechanic was competent and well spoken. He showed me where the problem was and went straight to work fixing it. He also showed me a couple of other areas I could look into but didnt need to be addressed immediately. I chose Cleveland BMW because of the comments I read on line on my smart phone. Now I am glad to add my own praise of BMW Cleveland. They are a class act have an excellent service department. Thank You Very Much!Joe from SC

jeepowner7

12 de ago. de 2011

Horrible experience with this dealer and both these guys. Craig Grove couldn't locate a CPO for over 9 months for me. Ryan Pasqualone couldn't do a lease deal because it was the first day of the month. One day while viewing a CPO in the service area with Craig, Ryan came in swearing up and down about a customer (a real professional). These guys are clowns and even put down other local dealers that I mentioned I was also considering, specifically Classic BMW. Craig told me Classic's CPO business was just a side business and they only had a few CPOs (not accurate, look at their website). I left and never went back. Ended up at Classic BMW...thanks Craig.

scheung90

5 de may. de 2011

At first, I spent three weeks finding the right 328xi I wanted and traveling from Columbus to Cincinnati and to Cleveland, it was so difficult in just locating the right car until BMW Cleveland had what I wanted. I called the dealer and spoke to Lou and told them what I wanted and my needs are. Went up the next morning, Lou had the car ready and everything for delivery. Was in and out of the dealership within an hour. I would definitely recommend Lou and will return for next purchase.

buyer1969

19 de jul. de 2010

Service quality is O.K. however it can take several trips to get a problem solved. I had a bad wheel which the dealership didn't find (because they never dismounted the tire) so I took it to an independent tire shop and paid them to look at it. The dealership then dismounted the tire and "surprise"! I have a defective rim from the factory. I had another situation which took four trips to get remedied.I no longer use this dealership as they are abusive with their e-mail spam. The send as many as three unsolicited sales e-mails per week and despite committing in writing to discontinue spam, they persist.

art girl

7 de jul. de 2010

I was pissed that I had to bring my brand new 335i in to get fixed. But the service I received was great they were ready for me when I pulled in the front door. They provided me with a 5 series with 2k miles on it. Great people to work with they were very understanding. Since the first time I have had nothing but good things to say about everyone I have taked with there. I will buy my next BMW there because they have earned my business.

cleve01bimmer

5 de may. de 2010

Formerly a loyal customer at BMW Cleveland for many years. Nice facilities and quality of service performed is high. But ultimately, this dealership cares more about being rated by BMW as a "Center of Excellence" than they do their customers. Actually had a client service advisor ask me about the "confidential" ratings I gave on an online follow-up survey once. Very unprofessional. It's sad that even when you spend $40 or 50k for a new BMW, they give you an Enterprise Rent-A-Car to drive while your car is being serviced instead of an identical BMW. Wasn't like that when I first started going there. Would not recommend BMW Cleveland to a friend.

keesh01

22 de jul. de 2008

I purchased my BMW X5 out of state and went to BMW Cleveland to ask them to explain a few things to me about the vehicle. The service manager was not nice or helpful and it seemed like he didn't want to help because I didn't purchase my BMW from their dealership. My car will need to be serviced but I WILL NOT be going there. I'll drive 30 miles to another BMW service department.

mspielman

9 de ago. de 2007

I bought my 2004 325xi new from BMW Cleveland. My salesperson was extremely friendly and patient. He worked hard to find the exact car I wanted and even got me the monthly payment I wanted for my loan. My car was delivered promptly and every detail of the sale went without a hitch. I was equally happy with their service department. They almost always had loaners available and they almost always fixed my problems. If they didn't fix the issue, they would make sure to open a slot in the next day or so to bring my car in for service again, regardless of how busy they were. My car was always washed with new wiper blades and fluid when it was services. They also didn't blink twice when they replaced my brakes and rotors ahead of schedule because of problems I was having.

c230mike

11 de abr. de 2006

Wonderful sales experience. Treated with respect. Never arrogant. Took time to understand my needs and desires. Was very open and upfront about the price. Great deal on a CPO 530!!

wkohorst

23 de may. de 2004

I have just received my fourth BMW 5 series car in the last 9 years from this dealership (a new car every three years). This dealership is nothing short of spectacular. Everything as promised within the promised time frame, if not sooner! Prices are competitive if not less. I live in Louisville, KY and I prefer to deal with BMW Cleveland, about 350 miles away, than to deal with the local loser dealership here. Highly recommended. If you want a BMW at a fair price with prompt and attentive sales service, call BMW Cleveland!!!!!

MrMan995

31 de mar. de 2003

Great sales department.<br><br>Even better service.