Gretchen and Bill ryan

22 de nov. de 2016

In all ways, we had excellent help in selecting and buying this car. We have only had it a few days, and I like it more every time I drive it. The safety features are especially great help, as I am 82 yrs old and at my age, we really need them. He gets 5 stars... a super salesperson in all ways. Gretchen and Bill ryan

bells

22 de nov. de 2016

John Alexander made our purchase of a new car really less stressful for me, taking all the time needed to help make my choice and the extras I needed ( age 82 yrs. love those safety features!) If I need a future car, I will contact John.

328i Buyer

21 de nov. de 2016

Scott was helpful and didn't pressure to buy. He had everything ready to look at and was knowledgeable.

Sylvia Heggins

19 de nov. de 2016

The service was nice. It was also friendly and considerate.

Dee Dee

19 de nov. de 2016

Everything was pleasant and the staff was very nice. My visit was stress free and the salesman did not make me feel like I was under pressure where I had to purchase a car. They took there time with me and my family.

Rita Murry

19 de nov. de 2016

John is a genius when it comes showing you all your BMW can do for you. So glad he worked with this technical challenged nana.

kurt conard

19 de nov. de 2016

Sylvester ikenyei made my buying experience very nice and smoothly. I came in already know what I wanted and happened to meet up with Sylvester and he made everything possible to make sure that deal was done. Good job . Happy with the dealership.

Shawn1

18 de nov. de 2016

Visited with Vanessa and we had an excellent experience. She was extremely helpful and walked us through the entire process. She is courteous, professional and very helpful.

HELGA TRINKA

18 de nov. de 2016

VERY IMPRESSED HOW EASY IT WAS TO PURCHASE MY NEW CAR TODAY, IT WAS ALL DUE TO MY CAR ADVISER. GREAT CUSTOMER SERVICE, VERY KNOWABLE AND MADE ME FEEL LIKE A VALUABLE CUSTOMER.THANK YOU

Don Wallace

18 de nov. de 2016

Scott Wallace was very helpful and courteous through the buying process. I am very happy with my new car and would buy from there and Scott again.

Richard Emodogo

18 de nov. de 2016

I enjoyed the experience of buying my car from Sylvester ikenyei. He was very nice , answered all my questions and took care of me .

Patricia Hill

18 de nov. de 2016

Sylvester was very wonderful, and patient in making my car experience smooth. I got all the information I needed and went home to think about but because of the way he followed up on it kinda made me to come back. No pressure and easy transaction. I would sure recommend a friend to this dealership.

Beez23883

17 de nov. de 2016

Jacob Miles took care of me and my wife on our car buying journey. He was great. He was patient and helped us find the vehicles of our dreams. Thanks Jacob!

bmw

17 de nov. de 2016

If you are looking for a great deal on a BMW call Bryan 214-918-3369. He even has his on assistant to help through the whole process. Great all around experience.

Kacey Lamun

16 de nov. de 2016

Mr. Alexander was extremely knowledgeable about my new car and was able to help me with anything and everything I needed to know. I would recommend him highly to anyone. Knowing that I can call him withy any questions I could ever have is a major asset.

Billy p

16 de nov. de 2016

We bought our Mini Cooper 4 door a year ago. We went out of our way to have extra coverage for peace of mind. We were told eveything was covered including maintenance etc. we recently had a tire puncture. We took the car in to get it changed. The customer service was good however they are charging us 50$ for tire replacement (even though we paid extra for full tire coverage) and they are highly recommending tire rotation and balancing for over 350$!!!! On top of that they don't even have the tires at the service center. So we're having to wait while they ship them in. I am very upset with all these hidden fees and items that aren't covered in the full coverage. Not to mention the astronomical price for simple services that should be covered. The car has been good. But if you have to have any service or maintenance be prepared to pay a lot and wait a long time (even if you paid for the best coverage and additional coverages like we did) Overall not happy with the dealership.

Moya

16 de nov. de 2016

I went to the dealer and talked with Sylvester Ikenyei. He is very professional and helpful. After the visit, he gave me follow up and keeped me inform about pricing and options. If you gonna buy a BMW... this is the man!

GoRangers!

16 de nov. de 2016

Fast, friendly, and answered all my questions without beating around the bush!

timjjudson

16 de nov. de 2016

BMW of Arlington did a great job setting us up in our new car. We had a minor issue with it when we took delivery and they made all the arrangements too get it taken care of including valet service to pick up the car and have it taken care of. They even rushed it back to us when we needed it to head out of town for the weekend. The team really looks out for you.

Michael

15 de nov. de 2016

Sales person Vanessa Rogers came in earlier then she is normally scheduled, to work around my schedule. Vanessa was very knowledgeable and extremely helpful. We didn't close on a deal on an 2016 X3 , due to not being able to meet my payment ceiling. I was disappointed, but thought Vanessa excercised every option

Rahul Chauhan

15 de nov. de 2016

Very Friendly and quick customer service. Car purchase transaction was very smooth.

Kacey Lamun

15 de nov. de 2016

Mr. Wallace was very helpful and knowledgeable about the 328i BMW that we were interested in. I would recommend him highly to anyone that was interested in purchasing a new or used BMW.

Russ graham

15 de nov. de 2016

Scott and the rest of the Arlington BMW team made our buying experience smooth and painless!

nfc

15 de nov. de 2016

By far the most pleasant auto purchasing experience I've ever had, and I've had many. John Thompson is knowledgeable, professional, friendly and sincerely cares about making sure his customers find the right car for them. He listens, is patient and acts more as a partner or adviser in the process than utilizing high pressure sells techniques to move existing inventory. John truly understands the concept of customer service and satisfaction. 5 stars all the way.After the sale was completed, I was placed in the care of John Alexander to cover in more detail the features of the vehicle and greeted with more of the same - extremely knowledgeable, friendly and professional service. John took his time to set me up and go thru all the features of the car. He was patient and helpful with his instruction and demos, making sure I understood everything and didn't have any questions. Another 5 star performance.The team of John and John at BMW of Arlington are the best, hands down. I highly recommend them.

billr58

15 de nov. de 2016

Bonnie and everyone I worked with were professional, helpful and accommodating. I've purchased several BMW's here and she and her team are the main reason. I drive past another BMW dealership to come here so convenience is not the primary motivation for me, it's the customer service.

Gene-Marie

15 de nov. de 2016

Bonnie is the sales rep I have used for the last 4 BMWs I've gotten. She knows me as a customer and makes suggestions for cars she thinks I would like. The whole staff is efficient and very pleasant. Makes the process enjoyable!

Tareshimekia Anderson

14 de nov. de 2016

Mr. Gerald Peters was very helpful and informative.

Amrish

14 de nov. de 2016

I bought a car two weeks back. There was a puncture in the left rear wheel which was unnoticed. But later when went for service they changed new tyre free of cost. The customer service is really very good and satisfactory. No one regrets if you buy a car here.

Will E

14 de nov. de 2016

Gerald Peters was great to work with in our recent car purchase.

GenParikh

14 de nov. de 2016

This is the 7th or 8th car we've purchased from BMW Arlington. Bonnie Shinsky is great and has been for years. She follows up with me to let me know trends and savings; she works to find cars that suit my needs at that time as those needs have changed over the years. She truly listens and is not trying to just sell me a car. She makes it easy as well. Highly recommend her and BMW Arlington!

Kartoosha1

14 de nov. de 2016

BMW of Arlington is the best dealership I did business with them Great service. Seles representative was really helpful. I recommend BMW of Arlington... mark soliman is one of the Top Seles representative over Arlington that I would prefer him for everyone.

B Perez

12 de nov. de 2016

Met Gerald Peters in used cars along with Mr. Porter the manager and both took great care of me. Great service overall

Jonari09

12 de nov. de 2016

This is my second purchase from Arlington BMW. My lease trade in was an excellent experience and Bonnie helped me build the X3 I wanted and I couldn't be more satisfied. I have a BMW closer but by far this is the best one in the DFW Metroplex.

carlis mccue

10 de nov. de 2016

friendly professional would buy again. I had a very smooth, no pressure from Sylvester ikenyei.

Vinay Bhemireddy

10 de nov. de 2016

Gerald Peters I must have to mention , he's an awesome person .. He explained me each and every thing in detail , when we test drove the car he made me comfortable by explaining about all the options that my BMW has got.. which is much needed for a person who is buying their 1st luxury car . He made sure that my car got delivered on time .. Helped me configuring the BMW connected app..Much much Excited .. Drove Of Home with a SMile :))) Thank you Peters !

angela clay

10 de nov. de 2016

working with scott was a pleasure. He and Murzi went above and beyond to get me the care I want and educated me in the process.

Dana Stewsrt

10 de nov. de 2016

I was sold a car, a 2015 Paceman that was represented to have a wonderful navigation system, wifi, a 10g hard drive to download music on, a USB in the glove box. Got home, read the manual and it HAS NONE OF THOSE FEATURES. This dealership has bullied me, treated me rudely. They were fully informed that I am a field hospice Social Worker, my car is my job, so their lies sold the car and NOW Im stuck with s Navigation System that won't even show the house number. DONT BUY YOUR MINI HERE.

Inga

9 de nov. de 2016

Our dealer was exceptional. He got us the best deal and worked on his day off to accommodate our schedule. I am very pleased with his service and the car that was purchased.

L J

9 de nov. de 2016

The Saleman can in on his dayoff to ensure I get the same deal as discussed over the phone.He is very professional and worthy of a raise for his efforts.

Arlen

9 de nov. de 2016

They broke the fog lamp when cleaning it but promised to fix that one. Pretty good.

Steve Vecchione

8 de nov. de 2016

As out of town buyers we found Scott and the entire staff most helpful! John the Genius, gave us a very thorough orientation to the car and its features.

Jamey

8 de nov. de 2016

Friendly and polite. Answered all of my questions and sought out others for answers that he didn't know.

PAULA NELSON

7 de nov. de 2016

wonderful experience Scott Was exceptional I was in and out in a very short time. The whole process from start to finish was great.

Amrish

5 de nov. de 2016

All the people were friendly and I had a great time buying car here. The cars here are good for purchasing. No one will leave with out buying a car from this place. Overall it is good place to get a BMW.

Luis

5 de nov. de 2016

Great service from Sylvester. Transaction went smooth. Very professional.

Ms. James

5 de nov. de 2016

Gerald is an easy going guy. He made the buying experience simple.

shaun pyke

4 de nov. de 2016

Amazing service and care, Scott Wallace really took care of our needs and requirements. Really happy and excited to be apart of the BMW family. all round amazing experience!!!!!

Canisha

2 de nov. de 2016

Gerald Peters was awesome! He is very professional, yet down to earth. He is concerned about your needs and is willing to help get you what you desire. Great to work with.

Mark Smith

30 de oct. de 2016

DT our service advisor for a BMW X5M has been outstanding. Would recommend him to anyone.

Teena Lopez

29 de oct. de 2016

Fantastic! Sylvester was very helpful and patient in working with me on the MINI Cooper that I purchased. He delivered a great price for the car and my trade in and was really great to work with.

T Ruiz

28 de oct. de 2016

Bought a mercedes from BMW of Arlington weeks ago. It was just delivered to me this morning. Its Beautiful. Love it. I was very nervous about buying the car over the phone, not seeing it in person. Everyone I've dealt with there has been so nice, helpful and professional. Especially Scott Wallace. A lady met me close to home to sign all the paperwork and Scott made sure everything went smoothly from purchase to the delivery this am. Can't wait to surprise my daughter with it tonight!!! Thanks Scott for making it so easy!!

Tconley

27 de oct. de 2016

Gerald Peters did an outstanding job assisting me with my car buying experience.

Ricardo Mendez

27 de oct. de 2016

Thank you Gerald Peters for a pleasant car buying experience. It is not to often that you get to work with someone that can pull off a pleasant car buying experience. My wife and I were only in the market for one car but in the end we purchased two vehicles from Gerald. Thank you Gerald for your kindness and respect. Also would like to mention Mirza who helped make the deal happen. I would recommend BMW of Arlington to anyone who is in market for a new or pre-owned vehicle. Ask for Gerald Peters!

John Clements

26 de oct. de 2016

Very helpful with a low key sales approach. Pleasant person.

Scubasteve

24 de oct. de 2016

Nobody likes the hassles of buying a new car. We just do it for the new car smell. I have purchased several vehicles from this dealership and have always had a great experience. This time around we worked with David Rodriguez and he was just great. Super good guy, I would definitely recommend David to a friend. Keep up the good work David!!!

Steven Bammel

23 de oct. de 2016

David Rodriguez was very helpful in our purchase. Not only did he explain everything about the vehicle carefully, but also helped us find the model and options we wanted. We are extremely pleased with the result.

wajiha Ashraf

22 de oct. de 2016

Mr. Sylever was very helpful and knowledgeable. He was kind and humble

Spires

21 de oct. de 2016

Was shopping for my first car and they made it every easy. Everyone was fantasic especially Gerald.

Lisa

21 de oct. de 2016

Everyone worked with me to get me the car I wanted. From the quick response with the online inquiry to Mark Taylor working with me on the deal to Gerald Peters getting my car cleaned up and ready for delivery, this dealership knows how to treat their customers with exceptional service!

Robin

21 de oct. de 2016

The salesman I worked was Gerald Peters, and if you are a woman looking for an automobile but undecided on what you want and want to be treated with respect and patience Gerald is the guy. I usually dread dealing with salesmen especially when they pay most of their attention to my husband thinking he will be the buyer. But the service I received from BMW of Arlington was exceptional, the whole staff were polite and on their game....Thank You Much cause I love my car!

Mrs. Garcia

20 de oct. de 2016

I am super-happy with my car. Actually, both cars, as Mr. Sylvester assisted us with purchasing and leasing a second. I never thought purchasing or leasing would be this easy. Thank you, Sylvester!

Dr. Rick Garcia

20 de oct. de 2016

Excellent service. Mr. Sylvester was patient and was super-helpful when test-driving cars. I must have driven six cars. He was informative, courteous, and always available for assistance during and after my purchase.

Sean Jaffrey

20 de oct. de 2016

Showed up to used car side accidentally and spoke with Sylvester about leasing a new car. He was able to show a couple of great used car options and we found one that fit my needs. The purchasing was easy not a ton of haggling, I asked for what I wanted was pretty much given that no issue. I appreciate the professionalism.

robert anglin

20 de oct. de 2016

Sylvester provided me with exceptional and outstanding service. he is definitely a diamond in the rough .thanks for everything.

Patricia Lacey

19 de oct. de 2016

Great Job !!! the client advisor Sylvester Ikenyei did a great job with helping me the service is great what a great team at BMW of Arlington.

Barb G.

16 de oct. de 2016

Mr. Peters assisted me in buying a car. He spent hours being generous and helpful. The next daY, he again provided his help in getting a small matter fixed. I thank him profoundly for his service!

Kyle Lewis

15 de oct. de 2016

Sylvester was very helpful with this car buying process. He made it very simple and gave us a great deal on this used car.

Sharif Zaman

14 de oct. de 2016

Sylvester of BMW of Arlington was very helpful today with my car buying needs. I came in with a situation, as my current car was totaled, Sylvester understood my concern and put me in the right vehicle for my needs. He helped streamline the process and make everything very easy to understand. I am very satisfied with his service and with the dealership, I will be back to purchase my next car from here as well. Thank you.

CalypsoGirl01

4 de oct. de 2016

This is the 2nd BMW I have purchased from BMW of Arlington but the first new one. One of my co-workers had purchased a new BMW there a few days previously and he recommended I work with David Rodriguez. I am a strong believer in personal recommendations and so I sought out David to help me with my purchase. I was not disappointed. David Rodriguez worked diligently to find exactly the right vehicle for me and found the perfect car. Although it was getting late on a Monday evening, David worked with me each step along the way explaining the features of the new 2017 BMW. he was very interested in what I wanted and needed and was with me until I drove my new car off the lot. He also set up the appointment for my encore dealer. I appreciate his attention to my wants & needs and personal comfort as well as making the buying experience very pleasant. I will recommend David Rodriguez and BMW of Arlington to all my friends.

Bummer Lover

4 de oct. de 2016

Mo Messelhy is a very helpful and pleasant salesperson. We had a great experience in dealing with him that we ended buying a car from the dealership. We would like to recommend Mo and the dealership to our relatives, friends and neighbors

Sylvest Ikenyei

29 de sep. de 2016

I had an excellent salesperson who was very courtesy, knowledgable and went above and beyond to meet my needs and make sure I was satisfied. I will definitely do business with him in the future.Sylvester Ikenyei is a great assest to the team of BMW Arlington.

liz pedraza

29 de sep. de 2016

Sylvester was our sales guy and he did an outstanding job. We walked in, he looked up the car to get the keys and straight out to show us the car. Test drove it, talked about warranty and made a deal. Easy. I have high expectations for salesman from here on out. Thanks for the great service! We appreciate the quick process too!

Pam D

28 de sep. de 2016

Robb Leyda, was wonderful at working with me to get me the best financing possible for my vehicle. He negotiated the best deal and it worked out. I put my trust in him and really is pleased. As everyone knows when you are purchasing a 'big ticketed item', there is always a lot of underlined wording, but with Robb he pointed out all the details and explained everything to ensure my trust.Thanks Robb! Couldn't have done it without your help

Holly

26 de sep. de 2016

I visited several dealerships prior to making a purchase. Moe was my service advisor. He was extremely knowledgeable and offered second-to-none customer service.

Unhappy

21 de sep. de 2016

Purchased a car for cash on June 21 2016. Today is Sept 21 2016. I still do not have title, registration and lic plates. Tried following up yesterday by phone and email with no reply. Sales process was poor. Purchased car with cash and took over 5 hours to process. They even had All of the Finance Managers in a meeting and had to wait over an hour just to get paperwork started. Should have been very quick and straight forward process. Next step is to file complaint with DMV.

cheng hua

10 de sep. de 2016

Sylvester is a wonderful salesman, very patient and not pushing. he took his time to listen to me and made my buying very easy and simple. I will definitely recommend my friends to him. Great job.

Pilatesaddict

10 de sep. de 2016

Love working with Sylvester! Great experience! Came in to just look and ended up with a great deal!

Danna

10 de sep. de 2016

Robert Moler took great care of me at my last service visit!

Jeff Coons

7 de sep. de 2016

went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal leakage. cost $1300 to fix it. got it fixed while car was still at the dealer. thanks to extended warranty that covered it. Drove out of parking out and noticed my seat adjust control for thigh control is not working. went back next day. quoted $800. got it fixed again with extended warranty and picked up the car. Drove 1 mile from the dealer and noticed my car's camera won't work. BMW sucks. Went in with all things working and came out with one part breaking after another.

Jeff Coons

6 de sep. de 2016

went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal leakage. cost $1300 to fix it. got it fixed while car was still at the dealer. thanks to extended warranty that covered it. Drove out of parking out and noticed my seat adjust control for thigh control is not working. went back next day. quoted $800. got it fixed again with extended warranty and picked up the car. Drove 1 mile from the dealer and noticed my car's camera won't work. BMW sucks. Went in with all things working and came out with one part breaking after another.

Trina Taylor

3 de sep. de 2016

My mother purchased a BMW about three weeks ago and she loves it. Today I purchased my first BMW and I must say I will not be going back to any other brand. Alan was GREAT and made the process smooth and straight to the point which I like. Ryan was a gem and both gentlemen were very informative. I would highly recommend BMW Mini of Arlington to anyone looking for a new vehicle.

bmw650

1 de sep. de 2016

DT from service got me into a loaner and got my car serviced within the same day.

rBecc214

29 de ago. de 2016

Great dealership! My salesman Alen Gonzales went above and beyond to get me in the vehicle I wanted! Drove off the lot in a BMW!Thank you BMW of Arlington for making car buying easy!

LindaTA

20 de ago. de 2016

I truly enjoyed my time at this place. I purchase my first BMW and my reps Alan and Ryan made it a wonderful experience for me. They were OUTSTANDING! The process went smoothly, very professional, they were very attentive to my needs. Everyone there, including the General Manager were very nice to me. This place gets HIGH Kudos from me as a first time BMW customer. Do not hesitate to purchase your car from them. Very friendly and respectful. Even though I live in Fort Worth, I plan on using them for all of my services. They were just very nice and put me at ease.

AW_ZHP

18 de ago. de 2016

Had a great experience from DT in service, great communication from advisor. Would highly recommend DT in the service department

Redline

17 de ago. de 2016

DT from service went above and beyond on my vehicle, the vehicle was completed quicker than expected and I was updated consistently. I would recommend going to see DT In service. Honest and trustworthy.

Don & Sandi

17 de ago. de 2016

We recently purchased a new BMW, our third from this dealer in the last 12 years. We went back to this dealer because of excellent results in the first two purchases (Tony Theisz has consistently been great to work with, over many years -- and was recently promoted). Brian Berg was our salesman this time, and did an outstanding job from first to last. We used True Car so the final sales price was easily negotiated, without damage to our relationship. Brian knows his BMWs and through two test drives and various questions we had, he was always prepared with expert answers. We did an Encore "genius" session after the sale, and Andrew Reeves was really amazing. He helped us understand all the recent improvements to i-drive and all the new hi tech safety and entertainment options, including multiple Apps that help make thIs a really nice car to drive and make it easier to learn how.Don & Sandi Holzwarth

Bimmer enthusiasts

11 de ago. de 2016

BJ has never let me down with his attention to detail, while having my BMW in for service!

Perry Greene

9 de ago. de 2016

I bought a Sierra Denali and wanted ceramic tint. I heard great things about the BMW dealership in Arlington. I reached out to them and spoke with BJ Thomas. This guy was a GOD send. Even though I did not have a BMW he worked up a deal that was very competitive and the tint was installed perfectly. I could not believe the care that they took with me from initial contact to delivery of my truck. Thank you BMW Arlington and especially BJ Thomas who made sure everything ran smooth!!!

Don Dean

4 de ago. de 2016

I have had my BMW's serviced at a few different dealerships in the metroplex and Arlington has by far been best experience for me. Billy always takes care of my vehicle with no issues.

Kat Sanders

3 de ago. de 2016

I made an appointment for 8:30 in advance for an Oil Change and Brakes. I asked for a good overall inspection also. I already knew that it needed brake pads because The Houston Dealership pointed it out already. They found "a small oil leak" that require a Kit repair (almost $400). Front brakepads($almost $300) With Small Add Ons it came to over $900. I told them to skip the Oil Pump repair and just do the Oil Change and Front Breaks Pads.But the they had to Order Parts.....its a Dealership...no parts? Then it was lunch time for another hour. I was told that it will 2-3 pm before my car is ready. Ive been here 4.5 hours with a SCHEDULED Apointment. Im still waiting here. I was also told it takes an hour for a carwash...really!I will go to Austin Mini Cooper next time...driving time and repairs will require less time.Initially, I was asked to being the car back next week for the brakes. I drove 60 miles to get here. They are either understaffed or unorganized. Buying a car? I walked over to look at new models. After 30 minutes somebody came out to see what I wanted.

RaKelley

30 de jul. de 2016

Sylvester was really sweet and listened to all my concerns not only did he make sure my needs were met, but he made me feel like family. This staff goes above and beyond to make sure you are satisfied.

mini fan

30 de jul. de 2016

I liked the product available and the sales staff was fast to discuss options available and test drive a vehicle. The financial side was a little less speedy as we were misled the trade/purchase was approved and complete when in fact it wasn't. While the finance officer was very polite and had a lot of insight, he continued to mislead that deal had been made resulting in two long waits a week apart at dealership. We were made to increase our down payment at last minute before the agreement was even in hand even though they scheduled our signing already. The salesman was great to work with.

mini1759

29 de jul. de 2016

I had a great, no hassle experience. Sylvester was very helpful and even went the extra "miles" and drove my car home so I didn't have to juggle two cars. The sales manager made the purchase transaction very enjoyable with presenting a great offer and no hassling back-and-forth. I would definitely recommend this dealership and staff. Great job, keep up the good work!

Dorothy Thompson

29 de jul. de 2016

This was my first experience with BMW of Arlington and the experience was exceptional. Sylvester Ikenyei was very laid back and patient. He made the car buying experience pleasant and provided me options. Overall I would recommend Sylvester to any of my family or friends looking to make a purchase with ease. I like to thank both Sylvester and Tyson.

sean_m_dyer

28 de jul. de 2016

My salesperson, Sylvester Ikenyei, was very helpful when I arrived, and even double-checked to confirm that my car was Certified Pre-owned when I asked him to. He made the process painless. Their financing also gave me a loan at a better interest rate than the one I came in with.

ashutter

26 de jul. de 2016

I've spent the last few months looking at new vehicles both in Colorado and Texas. Once I met Sylvester Ikenyei, my looking was over, He was very prompt on helping me find the perfect vehicle I was looking for. Sylvester made my car buying experience very enjoyable and I would highly recommend him and Mini dealership of Arlington to those looking for a new car.

Martha123456

24 de jul. de 2016

Great service from sylvester ikenyei!!!. Very wonderful from sylvester Ikenyei. I would recommend friends looking for cars to Sylvester. Sylvester is a fun loving Guy.

mark5

23 de jul. de 2016

I purchased a car from the dealership, by the time I get home the car was driving poorly and when I had it towed back; the next day try called with a bill for a $1000 tire and some adjustment needed. I agreed to pay half, which I shouldnt have. There was a scratch on the vehicle aswell, they agreed to repaid it; they put a blob of paint on it and said thats the best they can do without repaintng the car.Later i had an accident which started out as minor, until their body shop could never to remember to call. Three months later I went there and found my car parked in another lot with a blown engine. No one would ever confessed as to what happened. If I had any proof I would presue lega; the word is they dont know what happened

kl

12 de jul. de 2016

We had a great experience working with Scott and the rest of the crew at BMW of Arlington. They all were very friendly and willing to work with us to get best deal and everything just right on the vehicle. I would absolutely buy from them again and recommend anyone in the market to check them out.

Anup

4 de jul. de 2016

I had a excellent buying experience at this place. Scott and Mirza able to close the deal with in no time. i highly recommend anybody buying car at this location especially their ""Reasonable" prices and great customer support.

sneezycat

30 de jun. de 2016

I have been getting new car every several years from this place since 2004. Everyone was very accommodating, will do business again in the future

Jett

28 de jun. de 2016

Simply put, my experience with my sales person, Debbie, was Saturday chit chat. We talked a lot and laughter. Even buying experience was good, no drama. All staffs were very cooperative as one team to accommodate my schedule. Debbie followed up later to ensure everything was good with my new BMW. Again, looking back, I felt like it was nice Saturday morning meeting for a cup of coffee with friends rather than car buying experience.

Kathy Rivera

28 de jun. de 2016

The team is amazing they make you feel like a family. Debbie Wilson was amazing to me to my kids and she really understand my needs. I really recommend her and the amazing team that BMW Arlington has.

Briandle

27 de jun. de 2016

I have leased three BMWs from Bonnie since 2007. She has been the best sales person I have worked with. A simple call to Bonnie and a visit to pick up my new car. Bonnie goes to bat for her customers, and I have not regretted driving from Dallas to Arlington for my BMW. Brian Le

Karl

27 de jun. de 2016

Nice people, but no give on pricing, or trade-in value. Asking prices appeared to be a couple thousand above market prices as found on internet.

Sallen

27 de jun. de 2016

Sales mgr (Kevin) very condescending, sarcastic, and unprofessional. Will never attempt to do business with this dealership again.

bmw5series

26 de jun. de 2016

We bought our 535i from Ahmed and he was amazing. He got us the best deal by far and provided excellent service. He went above and beyond for me and delivered my car to me at my office. I will definitely recommend him to my friends and family.

Mr. Nguyen

26 de jun. de 2016

We bought our new BMW from Ahmed Ali at BMW of Arlington. He narrowed down quickly as to which vehicle and equipment we needed and was able to find the exact car we wanted. The process was very smooth and easy.

John Rieger

25 de jun. de 2016

At Moritz BMW, (now Arlington BMW), Starting in 2003, Bonnie Shinsky I bought my first car, an X5, moving to a 2006 3 series, then a 2009 535i, then a 2012 528i, and finally to my current car a 2015 X4 6 cyl., loaded with M package, all awesome cars,,and Bonnie has been there every step of the way, an extremely knowledgeable person, a pleasure to sit and chat with, and she's there anytime you need her help or guidance. Buying 5 cars in a row at one dealership shows you the level of service Bonnie provides is second to none and I could not shop elsewhere. In fact, just today, she write me to ask how I was doing, how is the car, and that's very much appreciated. I've also referred a customer or two to her and the latest one Clint bought a car identical to mine sight unseen working with Bonnie over the phone, and to the day he is quite happy, So for all your needs see Bonnie Shinsky at Arlington Bmw! She's at 817-436-5779, main #817-461-9222.

Carpersonperson

18 de jun. de 2016

Found a car online and was came here to look at it, was a great find, gave me great service and fixed some small things wrong with it when brought to their attention.

Ldrinkard

17 de jun. de 2016

Bonnie once again got me a great deal on my new BMW X5.This is the 3rd car that I have bought fromBonnie and plan to buy more

Roberts93

16 de jun. de 2016

Bonnie was recommended to us by a family member, and she did not disappoint! She was kind, helpful, and easy to work with. Our family cannot wait to return to work with Bonnie in the future! She should definitely be your go to gal for all things BMW!

ShirleyMR

16 de jun. de 2016

I really appreciate the royalty service that from BMW. Debbie, my salesperson, was excellent in assisting with all of my questions. I recommend BMW of Arlington to everyone.

F.K.

15 de jun. de 2016

I recently leased a new 328i from this dealership and had a great experience. My salesman, Ali, patiently showed me all of the options that I was looking for within my price point. We went for several test drives and he even stayed with me after hours to close the best deal and take care of the paperwork. I would definitely recommend BMW of Arlington to my friends and family.F.K.Addison, TX

robert.bruce.7549

14 de jun. de 2016

This is the second BMW X3 I have purchased from this dealership. Both experiences were a pleasure. They worked with me to reach a fair trade in value as well as a great price on my new vehicle. I will return when the time comes for another BMW.

AndyTran

14 de jun. de 2016

"Mercedes ML350 to BMW X5"We have been driving Mercedes SUV for a fee years but due to bad services we decided to try out BMW. Ahmed quickly found a vehicle that met our needs. He was able to get me the best deal possible on the X5 as I was shopping dealers for price. He was very professional and friendly. He also coordinated for me to drop my car off to my home and had a porter drive me back. This New BMW X5 was a surprise for my wife (Birthday Surprise). Even got me a bow for the car. I am very happy with Ahmed and he did his best in providing excellent service and will definitely recommend my friends and family to buy from him and BMW of Arlington.

TeresaG

14 de jun. de 2016

Bonnie has been our "go to" person at BMW of Arlington for a while. She is very capable and a great listener to what you are needing in a car. Bonnie understands the BMW system from car searching to financial. She searched and found the perfect car for us. It came quickly and was detailed to perfection. Bonnie made sure the car was the right one and ready to drive. We appreciate her hard work each time we need her.

SEK

13 de jun. de 2016

From the initial introduction to picking up the car, Bonnie Shinsky and the rest of the BMW of Arlington sales team was amazing, including the service department who did a great job completing the final touches to the vehicle (powder coating the wheels and installing the BMW Black Grill). Definitely the car of my dreams and it hasn't disappointed since I picked it up a couple weeks ago. Thumbs Up car buying experience!

Coco409

12 de jun. de 2016

Patient service from my sale women while we searched to find the perfect fit.excellent Custer service and priced just right. Every time I walk into the dealer, I feel appreciated. They go over the top to welcome each customer and assure you don't leave without 100% satisfaction.

justin123

10 de jun. de 2016

We came in to the dealership, drove the car, and agreed upon a price to be finalized when we were able to inspect the vehicle in-person after the dealership formally certified that the car met the BMW Certified Pre-Owned ("CPO") standards. During our negotiations, we pointed out that the tires appeared to be fairly worn and not what we would expect from a CPO vehicle. However, the dealership assured us that the car would be checked over and would meet the CPO standards. Once we received notice that the car was "certified" and ready for pickup a few days later, the dealership sent over the final, signed CPO checklist for our review and we saw that they only replaced 1 of the 4 tires despite all 4 previously looking fairly worn. Once we arrived at the dealership to look over the car with our salesperson (Ric Ramirez - who was new to the dealership, but was helpful), it was obvious even from using a penny to estimate the tread that there was not even close to required CPO depth. Brian Carpenter, sales manager, subsequently came out with a tread measurement tool and then called the service manager who also confirmed our findings that NONE of the four original tires met the CPO standards. After spending about three additional hours at the dealership due to this tire issue, we ended up getting all four new tires on the car and completed the purchase.We will likely never know whether this was a deliberate attempt to avoid replacing tires in order to save money or if someone inexperienced and unsupervised completed the CPO evaluation/checklist on the car. Either way, the CPO checklist was signed off on by multiple employees. In addition, the sales manager assured us that the tires were fine when we inquired. If we had not researched the BMW CPO tire standards and measured the tires ourselves, I would have been stuck buying 3 additional new (and very expensive) tires in a few months. I understand from Yelp and other online reviews that the dealership has suffered significantly from bad customer satisfaction. Our salesperson assured us when we asked about the situation that the dealership had taken several steps to rectify the problems identified. However, my experience only reinforces the other customer experiences and the apparent ongoing problems. As someone who manages personnel in a business focused on customer satisfaction, I only hope this constructive criticism can lead to positive change in the future.

curtis L rabb

9 de jun. de 2016

Scott Wallace were absolutely great to deal with .He gave me great information on the car and very helpful .show me new program of the automobile

Lincolnval

6 de jun. de 2016

Jacob Miles and the team at BMW of Arlington were absolutely wonderful to deal with. I received insightful information while making my decision on the model I wanted and features. Over the time I was reviewing vehicles, the dealership researched other locations that had similar features in their fleet. The genius with the dealership painstakingly led me through the features on my new X5 and was extremely patient in answering my questions. I will gladly refer family and friends here for their car purchases.

Toddp73

5 de jun. de 2016

Debbie Wilson and everyone else I dealt with at the dealership did a fantastic job. I couldn't have asked for a better experience. They have a customer for life.

Martin

4 de jun. de 2016

Debbie was very friendly, very professional and made our process very seamless and easy. She has very good communication and is careful to make sure she understands your wants and needs.

Praveen Sabbavarapu

2 de jun. de 2016

I leased my first BMW i3 from Ahmed Ali at BMW at Arlington. Great service from him. I will definitely refer my friends to this dealership, and especially Ahmed Ali, if they are considering purchasing/leasing a BMW. I recieved outstanding customer care.

loveBMW

1 de jun. de 2016

I bought my first BMW from Bonnie Shinsky at Moritz BMW (now BMW of Arlington) in 2001. Since then, I've purchased 6 cars from her. She is a pleasure to work with. She is honest and makes the purchase stress-free, providing you with all the details before you sign on the dotted line. I will always deal with Bonnie in the future.

Simplysusan

1 de jun. de 2016

Bonnie is great to deal with. She's never pushy and always makes time to sit and answer my numerous questions and assists with good advice and options.

Bobby

31 de may. de 2016

I visited this dealership, five time before purchasing a vehicle from this dealership, I never felt pressured or uncomfortable throughout the entire process. The salesman Ahmed Ali was outstanding to work with, he stayed in contact with me in between visits, He a pleasure to work with and I would recommend to anyone looking to purchase a new or used vehicle contact Ali before going anywhere else.

Mvgraf1951

31 de may. de 2016

We leased a 328 and decided wanted a second one in the garage. Went in tried out a 5 series after Ann 2 hour discussion with wife came home a new 5 series. Ahmed did a great job explaining all the features and differences of the 3 series to the 5.. 7 months of trouble free driving and 2.8 years with the 3

Jen01

31 de may. de 2016

Just bought a X5 from this dealership and had a great experience! Ahmed and Jacob was very knowledgeable and helped me thru the process of ordering my car!

Jr123

31 de may. de 2016

I have worked with Bonnie Shinsky for over 15 years. She has made every buying experience an enjoyable one. She has always been very professional and honest. Ask for Bonnie and you will be very satisfied!

gsoben12

29 de may. de 2016

I had a wonderful experience. Everyone from the BMW i3 Tech(Andrew Reeves) to very professional Service Consultant (Ahmed Ali). I would highly recommend this dealership to all my closest friends and family. Best, Gary

debnew

27 de may. de 2016

I have recently leased my 5th BMW from BMW of Arlington, and I will keep coming back! To me, service is my highest priority, and the team at BMW has been amazing Bonnie Shinsky is one of the main reasons I will continue to do business with this dealership. Bonnie is extremely knowledgeable and professional, and truly cares about her clients. She has made it an easy and enjoyable experience by expediting the process of leasing or buying a new BMW. I have referred my friends and business associates to Bonnie with great success and will continue to do so. She is an outstanding representative for BMW.

Demi

26 de may. de 2016

Thanks to Ahmed Ali, Service Consultant and Kevin Jackson, New Car Sales Manager, for making my purchase a success. You're professionalism, knowledge of the car and no hassling made it a great experience. Thanks, again!Demi

TDMung53

26 de may. de 2016

I do not mind driving to Arlington because I know Ahmed is there to help me with any questions or concerns I may have. He calls and checks on me and my car. He is very courteous and helpful. I will send my friends to purchase from him.

L & S

25 de may. de 2016

Ahmed has been very professional and courtious throughout my recent automobile purchase experience at the BMW of Arlington. Ahmed consumer friendly demenor and a level of considerations given to me has been very helpful.

Travis042972

25 de may. de 2016

Ahmed is the man! He told me he'll make it happen for me and he did. I love my new vehicle thanks to him. Once again Ahmed is the man!

TonyL

25 de may. de 2016

We have been dealing with Bonnie Shinsky, and only Bonnie, for many years now.She has excellent customer service, and always makes sure that we receive the best deal possible.We hope to continue working with her for many more years to come.

RThos

25 de may. de 2016

For me, buying a new car is comparable to a visit to the dentist - just not typically a pleasant experience. This time, I actually enjoyed the experience! My initial on-line contact with BMW/Mini of Arlington - especially Ahmed Ali, was helpful in connection with my preparatory research. When it came time to visit the dealership, Ahmed and Jacob Miles were very friendly (a typical trait of a car salesman!) but they were also polite and professional and respected my wishes, thoughts, and decisions that I made, another "new" experience for me in connection with buying a new car. When a couple of issues came up during the process, Ahmed was quick to address and get them resolved to my liking. The one-on-one BMW Genius session was extremely helpful, thanks to John Alexander and Andrew Reeves

snapper25

25 de may. de 2016

Debbie Wilson was super. She was friendly and very attentive. Debbie found the car I wanted at the price I needed. I would use her again and recommend her without hesitation.

Sweeps

24 de may. de 2016

I have leased 7 BMW's from this dealership and with the same rep Bonnie Shinsky, for some 20 years now. I have always been treated superbly, and with all the professionalism and courtesy that one would expect from a top notch dealership like BMW of Arlington. Even when the dealership came under new ownership, I never saw a blip on the radar screen. I would recommend anyone to see this dealership for yourself.

golfee

24 de may. de 2016

Debbie Wilson worked diligently to find just the vehicle we wanted. We were totally pleased. Follow up was very good in all areas. Totally satisfied.

June Redmon

24 de may. de 2016

I have worked with Bonnie Shinsky for several years and done multiple transactions with her. She always takes time to find out exactly what we are looking for and is respectful in all that she does.She keeps me updated & I look forward to working with her in months to come.June Redmon

SEGoode

23 de may. de 2016

We have worked with Bonnie Shinsky for over 16 years and on at least 10 cars. She is thorough in her follow up, respectful and takes the time to get to know what we want. She delivers excellent customer service and makes sure we know about not only new vehicle options but about the numerous services available at BMW of Arlington. Go see her!

Marsbha1

23 de may. de 2016

I lease from BMW/Mini Arlington even though I live in Austin, Tx because of one reason: my sales person Bonnie. My old, old BMW gave out on me on a trip to DFW years ago and I had it towed to BMW Arlington determined not to spend any more money on that car. When I told the service manager that he said, "you need to talk to Bonnie". I left the dealership two hours later in a new BMW 3-series and have leased from her ever since. I leased another 3 series from her, then she moved me into a 5 series in last May I drove off in the 4 series convertible. I drive to Arlington every three years because of her. Everyone at the dealership seems great actually.The sales manager is terrific.The body shop - my 5 series was rear ended when I was in Fort Worth one weekend and the body shop did an excellent job.My friends, and the service department in Austin all ask me, why do you trade with an Arlington dealership and I tell them: My sales person Bonnie. She is the best.Marsha Milam

Kathy

23 de may. de 2016

I've leased my last 2 cars with Brian Baker he made it easy for me to trade my last car in for my present BMW...my 1st needed some minor repairs but he took care of it all!!! I was so relieved. I drive alot more miles than you should with leasing but he helped me figure out the best way for me. Gabe is great too anytime I need anything I can call either one and they get back to me in a timely manner. My service has been good too always get a car to drive and they bring it to me and pick it up too...plan on trading again expecting only the best!

djmboxsterman

22 de may. de 2016

When my BMW got to the last 6 months of my lease term, I received a call from Debbie Wilson about my lease-end options. From the minute Debbie said "hello" and introduced herself, it was readily apparent her primary interest was helping me understand my lease-end options and making the lease-return process as smooth and surprise-free as possible. When I told her I was still enjoying my car and happy to keep it until the lease ended, Debbie was completely understanding, and made no effort to pressure me to get out of my car before I was ready. Over the next few months, Debbie would check in with me to see if I had any questions, and to find out if I'd begun considering what I might get next. I told her I was thinking about either another BMW or a Mini. Debbie made no attempt to pressure me into either one. Instead, she worked with me by letting me know what models where available and the various options and pricing for each. When the time came, I decided to go with a Mini. Even though Debbie didn't work at the Mini store, she stuck with me throughout the entire process or selecting and purchasing my Mini. Never once did I feel "sold"; rather, I felt like I had a friend who was truly interested in making sure I got the right car for me at great price. And, even since buying my new car, I still get follow up messages from Debbie making sure I'm enjoying the car and seeing if there is anything else she can do to make my before- and after-the sale experience with BMW/Mini of Arlington the best it can be. She has succeeded in spades. I can't recommend Debbie and the entire team at BMW/Mini of Arlington highly enough. This was my second purchase from them, and I have no doubt I'll be going back when the time comes to replace my Mini (which I don't plan on doing anytime soon ... what a fun car!!).

Lori1210

21 de may. de 2016

I absolutely love going into this dealership! I have purchased 3 vehicles from them. Great customer service! Everyone is so friendly & knowledgeable. I worked with Ahmed Ali, he made the whole process so easy. I will definitely continue to use them & recommend them to all my friends!

Johnnie H

21 de may. de 2016

I have bought many cars. When I find a dealer I like, I stay with them. I was shopping to buy a particular BMW that I knew I had to order. Ahmed Ali assisted me with ordering exactly what I wanted. The day I took delivery of my BMW, Ahmed Ali had me picked up. When I arrived, my new BMW was inside on the showroom floor. No one was allowed to be in it except me. I have been treated by everyone at the dealership like a VIP. I recommend this dealership to everyone.

cmarsalis

21 de may. de 2016

I am editing my original review. Michael Coleman the general manager contacted me. He listened to my concerns my issues. He was very friendly, professional and understanding. We came to a fair resolution to our concerns. I truly appreciate Michael's help in resolving all of our issues.

WMTexas

20 de may. de 2016

I had just begun to entertain the idea of buying a car for the first time when I walked into BMW of Arlington. Initially, I just wanted to test drive a few models to get an idea of what was out there. Ahmed Ali immediately came up and introduced himself. By the time I left the dealership, I was already picturing myself in a new BMW.A week later, I found the exact car I wanted online and sent him the specs and price that I wanted. Ahmed beat the price, got me the exact car I wanted, and even managed to secure me one of the first 2017's off the production floor. Ahmed Ali and Brendon Porter made my first car buying experience a breeze and, surprisingly, enjoyable. I would highly recommend anyone in the market for a new car give them a call.

New Mexico1954

20 de may. de 2016

Ahmed Ali did a great job and the entire buying process was transparent and as painless as buying a car could be. Good job everyone!

Sumugam

20 de may. de 2016

It easy and nice to work with Ahmed. He made the hole process smooth and easy. Loved the experience and now I love the car.

scottindallas

20 de may. de 2016

Went in and spoke to Ahmed while waiting on our insurance to settle our old car . They didn't have the exact equipped 435 convertible we wanted on the lot that day but amazingly they asked if they could order the exact car we wanted and we had it within a few weeks.. Great experience!

Brentblack28

20 de may. de 2016

My mother has worked with Bryan Baker for quite a few years. Once she referred him to me everything went as smooth as possible. I told him what I wanted and he went and got it. Not only was this all handled via phone, the process didn't take long at all and he got the price I asked for. I highly recommend Bryan!

Slim123

20 de may. de 2016

First BMW purchase - Ahmed took care of me from beginning to end. And still stays in touch even 9 months later by text and email. Great place to buy a new car. Service is stellar.

f06m

20 de may. de 2016

I've worked with Bryan Baker at BMW of Arlington exclusively for about 5 years and have leased and purchased several vehicles through him. I love that Bryan manages all the details for me and makes sure there aren't any surprises or details that would tarnish the interaction with BMW. He is fully accountable for the entire process. Although I would never expect it of him, he's always looking to go out of his way to do something extra for me, or to make the transaction a little smoother. I recently had an interaction with a different dealership (different brand), leasing a vehicle for my business. It was a very different experience, which is what led me to leave this review. I've heard others talk about dreading buying a car or dealing with a salesman (I'm a salesman myself) which seemed strange as I enjoy the process immensely. Working with the other dealer made me realize that Bryan approaches the process differently - he enters the transaction expecting to do business with you again, so everything he does is consistent with earning your business again. Although he's too humble to verbalize it, a look around at the plaques on the floor in his office would confirm that I'm not the only one who appreciates what how he does business.

1250Jordan

20 de may. de 2016

I worked with Ahmed Ali on getting a X6 he worked really hard on getting me the best deal !! I was very happy to have my new car .

Thebison

20 de may. de 2016

I worked with Debbie Wilson on buying my 2015 BMW 528i. The dealership was very fast and efficient with the deal and didn't waste any time. Awesome experience!

David

18 de may. de 2016

I bought a brand new 428i Gran Coupe from Ahmed Ali. He is very friendly and the car is great with good price. Strongly recommend!

AshleeMcGinty

18 de may. de 2016

I originally went there for repairs on another vehicle but after hearing how much it would be to get it fixed I was put in contact with Debbie Wilson. Let me just say this woman was sent from heaven. I didn't have a whole lot of money as I wasn't planning on purchasing a new vehicle but she said don't worry about it, we'll get you into something reliable. I drove off the lot in a 2015 BMW 328xi and I couldn't have been happier. Go see Debbie!!!!

megh

18 de may. de 2016

Kudos to Ahmed Ali; I started working with Ahmed several months ago looking for a BMW 535i; I completed an online search for a 535 and I received a response from dealerships, one being BMW of Arlington and an email and phone call from Ahmed. I provided Ahmed the options, color, etc I was looking for and he took the information and started looking. Early into his search, I had a family emergency and had to put my car search on hold. I told Ahmed what was going on and I would let him know when I was looking again. Ahmed is persistent and periodically would send me an email to check my status. I appreciated how he kept in contact with me without being aggressive. Finally I received an email from Ahmed with a link to current inventory and there was a car that I was interested in, thus leading to my purchase on 5/3!Ahmed was very easy to work with, professional and very knowledgeable; he is an asset to BMW of Arlington. Thank you Ahmed; keep up the good work and professionalism, it will take you a long way!Best regards,MGH

cmarsalis

18 de may. de 2016

I am editing my original review. Michael Coleman the general manager contacted me. He listened to my concerns my issues. He was very friendly, professional and understanding. We came to a fair resolution to our concerns. I truly appreciate Michael's help in resolving all of our issues.

Cary Marsalis

18 de may. de 2016

This is not the place to buy a car or have it serviced. My wife bought a Mini back in March. Two months later, we had to have the radio replaced, and three tires replaced on a car that we bought with right at 9,900 miles on it. One tire was punctured. That was covered. They said they were ordering a new radio. She lost her one year trial subscription to SiriusXM two months after activating it. They tell us two tires were worn,and we had to pay for two tires out of own pocket. She hasn't even put 1,000 miles on it yet. I didn't look at the tires when we checked the car out because it only had 9,900 miles on it! We have gotten no help from anyone at Mini of Arlington. Never going back there again. There's a reason they have a low rating at several review sites. Since I shared my review on Facebook, a number of people have told me about their bad experiences there.

Mr2099

16 de may. de 2016

Right from the time I inquired through delivery and follow up Bryan Baker and the staff we great to deal withNo pressure just answered my questions and promptly delivered this fine piece of machineryI get stopped almost every day for comments photos and just plain thumbs up

Linda

16 de may. de 2016

Bryan Baker is why my husband and I continue purchasing our vehicles at BMW of Arlington (previously Moritz BMW). We have purchased at least 7 vehicles from Bryan. There is never any sales pressure from Bryan. He will remember comments made about a new vehicle and reach out and share when that "special" BMW arrives at the dealership...even a year later! Bryan is accommodating and provides us with ongoing care and customer service; not just at the point of sale! He makes us feel like we are his only clients. No question or issue is too annoying or too small. Bryan is OUTSTANDING! Thank you, Bryan!!

Jangarr

16 de may. de 2016

Ahmed was friendly, courteous and knowledgeable about the cars at BMW Mini Arlington. He cares about his customers and it showed in his salesmanship. I would recommend him as your salesperson if you are looking to purchase a car.

dirkandmichelle

16 de may. de 2016

My husband and I recently leased a BMW convertible from this dealership. We were extremely satisfied with the professionalism and customer service of the staff.

jochoa

16 de may. de 2016

About 4 years ago a friend recommend what is now BMW of Arlington. He recommended Brian Baker. My wife and I went there. Brian was very knowledgeable of the different models and options available. We left there with 3 new BMWs (X3, 528i, 320i). Over the 3 year lease the service and attention provided by Brian and all the BMW of Arlington staff was remarkable. At the end of the lease period we turned the three in and left with new 2016 BMWs.

Nora1016

15 de may. de 2016

Ahmed was amazing to work with!! He helped my decided to buy our first BMW! We are so glad to be part of the Arlington BMW family! I highly recommend seeing Ahmed if you want a BMW!!

eecaijun

15 de may. de 2016

I visited three different BMW dealerships, and finally choose to purchase my BMW 328i 2016 here from Ahmed. He is great and made me comfortable with his professional knowledge. He spent a lot of time to answer my questions and made me feel that I am at the right place to purchase my new car at great deal.

marty798

14 de may. de 2016

We had a great buying experience BMW of Arlington. Ahmed went the extra mile to make sure we were satisfied with our purchase. We would definitely buy there again.

Nikki17!

14 de may. de 2016

I had an awsome exsperince at Bmw of Arlington . Ahmed was awsome he went the extra mile to make sure that I was taken care of. I will recommend him to all my friends.

Jazled

13 de may. de 2016

I just want to start by saying I cringe at the thought of buying a car at the dealership. I have zero patience for the ungodly experience. Needless to say Ahmed killed it! I knew what I wanted in my new BMW and he was able to get me exactly what that was. The experience was pretty seamless and I will definitely be back when my hubs and I are ready to trade up again! Thanks to everyone who helped get us in and out that day! I appreciate you!

San

13 de may. de 2016

My experience at BMW of Arlington was great! My salesman Ahmed Ali helped me get the best deal possible on my first X5. He was very kind and friendly and willing to answer all of my questions. He is very professional and courteous and I enjoyed working with him. I definitely recommend going to see Ahmed for a BMW.

Kevin OBrien

13 de may. de 2016

Ahmed Ali is a fine young salesman. He helped me find the perfect car and guided me through the process with professional ease. I highly recommend Ahmed and BMW of Arlington.

Avinashmanthri

12 de may. de 2016

I bought preowned BMW 328i coupe from this dealer and i am very happy with the way they helped me find out best car. I liked the way they dealt with me from end to end.

16X5owner

12 de may. de 2016

We just bought a new X5 from here, and our experience was so good, I had to write about it. We visited 3 different BMW dealerships, but chose to purchase here because of our salesman Ahmed Ali. He wasn't an overbearing or pushy salesperson, but won us over with his calm manner and willingness to answer any question, both in person and on the phone. We used the True Car pricing, and the manager gave us the quoted price, without a fuss.Andrew Reeves, the BMW Genius guy, needs special mention too.

SirAlan76

11 de may. de 2016

Ordering a car from the factory rather than buying from dealer inventory should not be this difficult. My experience with BMW dealers shows a reluctance to make special orders. However, BMW of Arlington, specifically Ahmed Ali, was more than willing to do so. However, it seemed he did not get the help and guidance he needed in coming up with lease pricing. Eventually, everything worked out just fine, but my impression was that because of numerous personnel changes , this dealership is running a little ragged. The individuals that I worked with are clearly eager to get this dealership back on track. Thanks go to Ahmed Ali, Andrew Reeves and Tanya Bulawka.

Cottoncamdy91

10 de may. de 2016

They Helped me more than the first dealership I went to. My interest rate is amazing and so is the deal on the car. My salesperson went above and beyond and I am happy with the results.

stanley4136

10 de may. de 2016

I purchased my 2013 750Li from Ahmed on 4/02/16. He was great: friendly, professional, knowledgeable, experienced, straightforward, no pressure. Total time to do the trade and purchase was little under 2 1/2 hr. The fastest way I have ever purchased a car. Ahmed made that happen!!!He made the process as smooth as possible from the price to the service. This is my fiirst car buying experience with BMW of Arlington and I absolutely plan on going back for my next.Stanley

Angela J

7 de may. de 2016

I called service advisor BJ on Tuesday May 3 and he promised me that he would call me back at the end of the day after I explained everything to him regarding the car. He promised to help me. Well, no phone call from advisor BJ so I called and left a msg the next day. BJ called me back the day I left the msg. When I spoke to him he said that he was returning phone calls and wanted to know how he could help me. I couldn't believe that in one day he couldn't remember speaking with me! I told him Never mind! So unprofessional!

Angela Josey

7 de may. de 2016

Brian Baker has been my car sales person going on 4 years. He is a fantastic sales person that knows the importance of focusing on customer service. He Knows how to get you in and out. Brian makes the process very simple. I can always count on Brian & if anything goes wrong with my vehicle. Can't depend on no one else! Brian Baker is just a great sales person overall & I would recommend others to him without any hesitation. Thanks Brian for everything! You're the best!

Terry Jones

8 de mar. de 2016

The salesman was very profession and knowledgeable. He wasn't overbearing.

anon123

1 de feb. de 2016

TL:DR I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread the days I have to deal with them. Explanation:Lets start with routine service. Out of 3 services I have had here, 2 have gone horribly bad. 1 This is when it was Moritz BMW, the process went flawless in and out. 2 Came in for a routine oil change, and it took over a week to get my car back. After the 3rd day, I had to reach out to them every day to see if I could get any information. Every time no information or ETA was given. They acted offended that I even called.3 Came in for a routine oil change and 40k miles maintenance. The associate asked if my tires has been aligned without even seeing the car. They have not, since the car still drives true. Magically it was reported that my tires were low and had to be replaced for $1500. The tires were replaced 4 months prior and had more than enough tread. So I checked for uneven wear and saw no signs. I measured both the inside and outside of the tires, both reported the same tread depth.Now on to the lease returnI brought my car in for a pre-lease inspection. They did their walk through, and found every minor scratch and/or dent. The car has over 40k miles, its going to have minor scratches from everyday use. Based on their inspection, I would have to pay ~$2,200 to return the car. I was baffled, to which they said we should go talk to the sales rep to see if we could reach a deal. At this point, I was irritated and let them know there was no way I would be buying another car from them. This is when they turned worse than the stereotypical used car salesmen. They went back over the car and found another ~$800 worth of damage that need to be repaired. When asked if I could use a third party to inspect my car, they repeated that they were taking care of me and the inspector would tear me apart. I am talking with BMW finical to see if can switch dealerships so I never have to deal with these people again. Heres hoping.

Sean

1 de feb. de 2016

TL:DR I have not found a better car than a BMW, but this dealership has made me hate the brand so much, I can wait to get rid of this car. I dread the days I have to deal with them. Explanation: Lets start with routine service. Out of 3 services I have had here, 2 have gone horribly bad. 1 This is when it was Moritz BMW, the process went flawless in and out. 2 Came in for a routine oil change, and it took over a week to get my car back. After the 3rd day, I had to reach out to them every day to see if I could get any information. Every time no information or ETA was given. They acted offended that I even called. 3 Came in for a routine oil change and 40k miles maintenance. The associate asked if my tires has been aligned without even seeing the car. They have not, since the car still drives true. Magically it was reported that my tires were low and had to be replaced for $1500. The tires were replaced 4 months prior and had more than enough tread. So I checked for uneven wear and saw no signs. I measured both the inside and outside of the tires, both reported the same tread depth. Now on to the lease return I brought my car in for a pre-lease inspection. They did their walk through, and found every minor scratch and/or dent. The car has over 40k miles, its going to have minor scratches from everyday use. Based on their inspection, I would have to pay ~$2,200 to return the car. I was baffled, to which they said we should go talk to the sales rep to see if we could reach a deal. At this point, I was irritated and let them know there was no way I would be buying another car from them. This is when they turned worse than the stereotypical used car salesmen. They went back over the car and found another ~$800 worth of damage that need to be repaired. When asked if I could use a third party to inspect my car, they repeated that they were taking care of me and the inspector would tear me apart. I am talking with BMW finical to see if can switch dealerships so I never have to deal with these people again. Heres hoping.

yahditr36

23 de oct. de 2015

I baugth a car a week ago but they told me that the car have to go to service is now been a week and i still have no car i never got anybody to comunicate with me and when i call the sales man he was extremely rude and denied to guive me the service department phone number it was a very bad experience since this was a present for my daugther i will not recomend any body to buy here at least from the preowned department

yahditr m

23 de oct. de 2015

I baugth a preowned mini cooper a week ago and im complitely desapointed i sign the paperwork and financing and they told me that the car will have to go to service is all ready been a week and i still have no car they have not give it to me and i have cant have any body to comunicate with me and when i call the sales man he was extremely rude and he denied to guive me the service depatment phone number it has been the worse exprience ever since this was a present for my daugther i will not eecomend to buy anything at least from the preowned department

twomile

6 de oct. de 2015

My X5 has had the same problem numerous times. Dead battery. Had to be towed & replaced. Rates for labor more than 55% higher than 2010 and battery itself up over 60%.

regina smith

29 de sep. de 2015

i am not really happy with the deal and i felt like they didnt want to give me better options. i got a 2015 320i when i could have gotten a 2015 328i which was only a few hundred more on the mrsp. had the dealer not been so busy working other deals while working mines, he may have been a great dealer and had a very satisfied customer. i think if he didnt rush me he would have made this one of the best experiences i would have had as a first time buyer of a bmw class. although he gave the best trade and apr but i feel that i should have been offered the best car for the price i got. his assistant was great. the finace person made me feel like i was getting on his nerves and he made me feel like i couldnt change my mind. i dont think i would refer anyone here. i started to go to the other bmw in dallas but i thought to give arlington a try because the manager was super great and friendly. he greeted me by my name... that made me feel important and the guy who rode with me made me feel welcomed... but as the deal went down and as i drove off the lot, i wasnt smiling...

Rm10421

27 de sep. de 2015

Went into this dealership because I was having issues with the transmission the light kept coming on and was under 50k milesWhen I took it in the guy in service department was very rude and said he could not get me a loaner very rudeI got the car back the next day and he told me its was a minor issue and it had been fixed. I drove the car that day and had same problem with car Took it to another meachnic and he said the car needed a new transmission so I took it back into the Arlington BMW dealership and they said it need to be replaced.Really upset that they would return it knowing it was not functioning DONT GO TO THIS DEALERSHIP! Even if it is out of the way go to the Dallas location on Lemmon

MarkM

17 de sep. de 2015

They listened to what we needed and followed our requests to the tea. It was actually fun and they bent over backwards to accommidate. For example-they are driving 30 miles to our house to pick up the car (leaving us a loaner) to simply detail it because the GSM said it wasn't clean enpough.

thomasstuddert

18 de ago. de 2015

Today, I picked up my car that had been in the shop for 20 days. First estimate was $2800 on a repair that had been done once before (when under warranty). After working with corporate, they offered a 20% discount on the services. Yesterday, I received a call that the new estimate was $3,500 (of course, it went up in line with the discount I was going to receive). When I picked up the car today, was then told that was a miscommunication and the $3,500 included the 20% off. $3,500 for a car that is barely valued above that now (2009). Up until 2 years ago, I loved my Mini and the service was always good. However, this recent trip and dealings has made me realize two things 1) Don't keep a car past the warranty and 2) Don't buy a MINI - they just aren't worth the hassle.

Thomas

18 de ago. de 2015

Today, I picked up my car that had been in the shop for 20 days. First estimate was $2800 on a repair that had been done once before (when under warranty). After working with corporate, they offered a 20% discount on the services. Yesterday, I received a call that the new estimate was $3,500 (of course, it went up in line with the discount I was going to receive). When I picked up the car today, was then told that was a miscommunication and the $3,500 included the 20% off. $3,500 for a car that is barely valued above that now (2009). Up until 2 years ago, I loved my Mini and the service was always good. However, this recent trip and dealings has made me realize two things 1) Don't keep a car past the warranty and 2) Don't buy a MINI - they just aren't worth the hassle.

Bob A

4 de ago. de 2015

I think that most of the positive reviews here are from when this dealership was owned by Mortiz and not this Group 1 auto. From sales to service, this has been the worst new car buying experience that I've had. They took over 8 weeks to get my plates in and continually lied to me about when they would be in. Ultimately, it turns out they never sent the paperwork in and had someone run and do it the day I called and made a final threat. I tried to take the Mini Cooper in today to have someone look at the dripping water in the floor board of the drivers side and when I got there, their records showed that the car was sold to someone else and had no idea of who I was. The service adviser took half an hour to attempt to update the info and left me sitting several times to keep going to get info from my car. He seemed to know nothing about the software he was using and was typing my info in at a painfully slow two finger typing method. I told them that I was in a rush and still, he kept getting frustrated at the software and could not schedule my service, even though it was supposed to already be scheduled. I finally left after it was obvious we were getting nowhere. They all act as if it's their first day on the job. I wish I had bought from a different dealership. Terrible and frustrating is all I can say about each person that I've dealt with. They don't communicate with you or seemingly amongst themselves internally. I would give minus stars if that were possible.

Scott

6 de jul. de 2015

Do not go here. I took my BMW X5 in for the vanos recall, They tried to return it with check engine light on. When I sent it back they said the vanos solenoids needed replaced due to a aftermarket oil filter that was put on my car during my last oil change. It was a champion CF5607 (Another BMW dealership told me this filter is fine) so they refused to replace them even though they said the vanos bolts had broken off and left metal in the engine. They claimed BMW has a special filter with magnetic metal trapping abilities when its just a paper filter this the rest or them. After 3 weeks of fighting with them about fixing the damage they caused I went and picked it up and had it serviced elsewhere. I found several brackets and connectors broken or missing when I checked after returning home. This dealership will either blame your fuel choice or aftermarket parts on anything they can to try and charge you more. Horrible experience. Beware!

Callie

4 de jun. de 2015

Service department was unbelievably horrible!!!! drive the extra distance to go somewhere else!

cwrcrray

3 de jun. de 2015

I purchased my 2015 X5 from Ken Erwin. Everything was taken care of before I arrived and the vehicle was sitting in front upon my arrival. Total time to do the trade and purchase was 1 1/2 hr. The fastest that I have ever purchased a car. Ken Erwin Made that happen!!!Nael Malabi in finance was fast and efficient with the closing of this car. I 100% recommend BMW of Arlington as well as Ken Erwin and Nael Malabi.

Samir Ahuja

17 de may. de 2015

I took my 18 year old on his first car buying experience at the dealership. The salesmen was dishonest about the options, tried to talk me out of another car that was a much better deal and was simply dishonest in his dealings. They ruined my sons first experience. They never called me back after realizing the error they made to make it right. I ended up buying the same car with better options lower mileage and a much better experience at another dealership. I live in Arlington and leased 6 cars and purchased 2 from them but they could care less. They lost an entire company and customer for life.

MJRandazzo

11 de dic. de 2014

I purchased a 2014 BMW 535 last November and the ownership experience has been awful. The dealership is unable to fix routine maintenance issues and often cannot replicate common errors. Since July, the car has been in the shop five times for the same set of issues. The service department is awful and completely lacks a customer service orientation. Multiple emails to the General Manager have gone unanswered, as have emails to their corporate office Group One Automotive (group1auto.com/index.htm). Buyer beware. I don't think this is a BMW issue as much as its a BMW of Arlington/Group 1 Auto issue. Shop other dealers because this one does not stand by their product or their service.

monte1111

10 de nov. de 2014

Just bought a brand new 2014 X5 about 2 months ago i paid 58k +tx cash. Two weeks later sunroof doesn't work I took it back and they fixed it, later on that week I noticed the start engine button not working properly I had to push it 5 times to turn car off and about 10 days ago the whole information console shut down no Navi no Bluetooth no radio.so I took it back to have it looked at 3 days later they told me that the screen is out and it's on backorder and it might take up to ten days to get one. How inconvenient , they will not buy the car back for what I paid for it . They offered me 50k dollars back. The reason people buy brand new cars is to have a piece of mind not to go back and forth to the dealer

msvogt

10 de oct. de 2014

We just purchased our 3rd X5 from this dealership. Bonnie Shinsky has been the salesperson each time. After extensively researching the other local dealerships and negotiating a final price it was a no brainer to select this dealership. My one concern is the maintenance and future customer service. We have always dealt with Richard Fincher in the service dept. because he was responsive and very competent. I told him several times over the last 12 years that he and Bonnie were the reasons we kept coming back. Unfortunately I just learned that he has left the dealership. Hopefully he will be replaced by someone of equal competence.

Disgruntled BMW owner

19 de sep. de 2014

I purchased a new vehicle 4/23/14 along with a tire warranty that would cover and replace damaged tires. I had an appointment to get my run flat tire with a nail in it replaced 9/18/14 and dropped the vehicle off at 8 am, showed the service advisor a copy of the original signed tire warranty documents, opted to have a shuttle ride home, and was told the shuttle could bring me back to the dealership at about 1 pm when the vehicle was finished. At 1:40 pm , after not hearing from anyone thus far, I called the dealership to find out the status of my vehicle and was told they were waiting on an adjuster to approve the claim and until they did so, they could not put the tire on my vehicle. It turns out that there was a mistake and the third party tire warranty company never received the original paper work showing I had a tire warranty. I had to call the tire warranty company myself. They stated my claim wasn't waiting for an adjuster to approve, they were waiting on the dealership to send over my warranty contract. Nine hours after later I still had not gotten a tire or anyone who didn't want to blame someone else.

meg999

4 de sep. de 2014

I just bought a new BMW from salesman John Alexander. He was great: friendly, professional, knowledgeable, experienced, straightforward, no pressure. He listened, answered questions, made suggestions, and quickly found the exact car I wanted and went out of his way to get it ready for me as quickly as possible. Called the day after I took it home to make sure it was all right and I had no questions.The Finance person was wonderful to.

Dave

3 de ago. de 2014

First Class Dealership. No Pressure, Smart Salesman & Aggressive (helpful) Finance Manager who wants to get the deal done,

WRHughes

20 de jun. de 2014

BMW of Arlington (formerly Morritz) was touted by our friends as being a professionally run dealership with many long time employees.... And although it isn't fancy, it was well worth the trip :) From the time we walked in the dealership and were greeted by Justin Kirkwood (the Salesman), the whole experience was both enjoyable and "pain free". Also F& I Director Robb Leyda worked to find us the best interest rate without try to sell us something that we were not interested in or did not want.Both gentilemen made us feel comfortable and confident that we were at the right place to buy our car.

pennywhitener

13 de jun. de 2014

These guys overcharged me $362 on a warranty covered item-Had to go through many hoops to get my $ back- Kept my car 3 days and was unable to get inspected- my rental car was filled w 1/2 tank gas- Many excuses by many people- Not happy at all- I was told by others to beware of the service department so I went in with a watchfull eye. Glad I did cause $362 was an overcharge . Since BBB was consulted Mini has supposedly credited my account. Dealer had to order my tires.I was given a long list of reasons why the dealer does not stock a common tire.

Murry

7 de may. de 2014

Interested in BMW X5 Diesel with 3rd row; Pedro Alicea walked me through all the information about the car, test drove, and answer all the questions that I need to know. Truly pleasant and professional; definitely recommended!

Brian

26 de abr. de 2014

I posted review earlier about fact that they had "punched" my car early as a sold car and my warranty had run out too early. It was a hassle but after complaining they sent my info to Moritz who had previously owned the dealership. They were very gracious about aping for my service and apologized for the mistake. I take back my previous negative review.

Brian

25 de abr. de 2014

Bought a mini new with 7 miles on 4/26/22011. We took it for service today and no longer on warranty. They said it was placed in service on 11/29/2012 and maintenance warranty now expired. They state maybe it was"demo" as to why it was placed in service so early. They will not try to fix the issue. They never told me it was not a new car at purchase. Why would I expect otherwise with 7 miles. The original dealer was Moritz and they sold out to Group 1 and now called Mini of Arlington. I was told new dealer will not fix any problems done. by Moritz and Moritz won't either since it is no longer their dealership. Use caution before you buy here. I had bought 4 cars from Moritz and look how the new owners are treating me. I will not buy another Mini or BMW from them.

Dave

18 de abr. de 2014

I've bought a lot of cars in my day and this deal was by far the easiest. Not much more to say--they make you feel like you are the most important customer they've ever serviced.

Repeat BMW buyer

1 de mar. de 2014

Salesman Brian B. may have all the awards on the wall, but that doesn't make good salesman! :(

Paulsegars

19 de feb. de 2014

Purchased a preowned Cadillac SRX last March. After driving it for about a month I started noticing tire wear on both front tires. I took it to my mechanic and was told both front tire hubs were bad. I took the car back to what was Moritz to have the repairs done for free since I had only had the SRX for a month. I was told that I would have to cover the costs. I finally negotiated it to where they would fix it for free if I paid for the parts. I was out for the parts and two new tires. Not a fun experience. Never going back there again even with new owners

Mmonas

4 de feb. de 2014

I am very pleased with my recent Mini Cooper service. I own a 2011 Mini Cooper hardtop and I brought it in for an oil change and a battery problem on January 27, 2014. My service advisor, T. Segreti, also advised me to get my tires rotated and balanced for the small fee of $50. I was given a free loaner car--a 2013 Mini Cooper S--which was quite nice. My car was ready for pick-up on 1/31/14 and, wow, was I surprised. It turned out that the service people did not know what was causing my battery problem so they installed a new battery for free! I was shocked. I was expecting to have to pay for a new battery. I dealt with Chris, who took the time to explain everything that had been done to my car. My car was delivered to me shiny clean. They even cleaned the tires, and I was shocked to see that they had even cleaned some tar that had adhered to one of my tires and this tar was so adherent that it never came off in car washes. I knew I was going to have to get down on my hands and knees to clean off the tar. Well, that tire was shiny clean just like the rest of the car. I couldnt be more pleased with the service I got for my Mini. Please thank Tony Segreti and Chris, and anyone else who was involved with fixing and cleaning my car. I will remember this excellent service and continue to bring my car to the Mini dealer for all future service.

BarryK.

24 de ene. de 2014

I have never purchased a BMW or a car from a BMW dealer so I was a little nervous. Doug Mayberry made the purchase of my new-used 2011 Jeep Wrangler a very pleasant expierence. Doug was very helpful, knowledgeable and I would recomend this Dealer and above all Douf Mayberry.

JSL

10 de ene. de 2014

I sent an email requesting more information on a listed vehicle using the cars.com email dealer option and no one ever responded.

Lspencer

23 de nov. de 2013

My recent experiance when leaving my car at Moritz for warranty work was horrible.The Service Manager has very poor customer service skills. He was not willing to listen and very rude. When I stated that this was my 2nd vehicle purchase he stated that I'm not the only customer that has purchased more than one vehicle from the dealership. I took my car in for the 50 mile warranty service and afterwards I received a call stating my battery was almost dead and it needs to be replaced at a cost of $600.00. Then the Service Manager began to tell me that I have to stand a few feet away from the vehicle when using the clicker to make sure the power is off and to click it twice. (The next thing I'll hear is to wear red slippers and chant theres no place like home.) The car never indicated that there was something wrong with the battery. Because the dealership did not want to honor their commitment they are passing the buck. I really like the vehicle however I will not purchase another car from this dealership and will not refer anyone to this dealership in the future. It's unfortunate because my sells person was great! I'm going to post this on all social media sites available..

nadya5656

11 de nov. de 2013

This is my third BMW from Moritz and I have to say that I keep coming back due to the EXCEPTIONAL service I receive each and every time from Doug Mayberry. He is always willing to answer any questions or concerns no matter WHAT TIME or how MANY times I call him. If there is an answer and he doesn't know it he will get it, if their is a car that he doesn't have he will find it. When interacting with Doug I don't feel like I am interacting with a "salesman" but with a friend that can not be taught:) I have referred numerous people to Moritz and always tell them to ask for Doug as he will make sure that he does his best to take care of what you are needing. His dedication, do diligence, and work ethic represents true class and professionalism for Moritz and for that reason I will not go anywhere else:) He is an amazing asset to the Moritz BMW family:)Your Loyal Customer,Nadya Poux

jlewites

9 de nov. de 2013

Working with John and Ed was great, they made the experience as smooth as possible from the price to the service. This is my second car buying experience with Moritz and I absolutely plan on going back for my next.

tracysmorton

2 de nov. de 2013

We purchased a Cadillac originally and were not happy. We let Jon and Doug know and they have gone out of their way to help us replace the vehicle so we were satisfied.We appreciated the consideration and the time they gave us to hear our concerns and make sure we were happy with our purchase.Thank you Doug, Jon and Moritz BMW. You have customers for life in us!

JJFDC

30 de oct. de 2013

The reason why I purchased my X1 BMW was because John Alexander was so helpful in helping me decide what type of vehicle I needed within the BMW family. We special ordered my X1. It came in earlier than promised. I previously purchased a pre-owned BMW from Moritz in 1998 and that transaction went well and their service department was fine although I only had to use them once. John Alexander really follows up and watches out for his customers, It is rare to receive the kind of quality sales service John provides. I cannot say enough good things about John, Also John helped save me an additional $1000 by locating my Ultimate Drive voucher for me. He also assisted me in getting a fair price on my trade in. If you are looking for a fair easy transaction, work with John Alexander when you buy your next BMW. Thanks John ! Joan G

fprice12

24 de oct. de 2013

I easily navigated dealer web site and located vehicle I liked and obtained additional details via chat. Victor Noble called me per request and provided uselful information, which highly influenced my decision to visit dealership the next morning. Victor warmly greeted me and provided excellent customer service resulting in my purchase. Tony Canady provided excellent customer financing service.

fouad2

24 de oct. de 2013

David Decker, my client advisor, was very easy to work with and professional in his dealings with me. Answered a lot of my questions and helped me greatly figure out how best to end my lease and buy a new 7 series while maximizing savings on sales tax. He was also very responsive to my phone calls and just an overall pleasure to work with. Recommend him highly for anyone else in the DFW market looking to buy or lease a new BMW.

alexwill

24 de oct. de 2013

I have purchased two cards from mortiz, which were both used cars. Because of the level of customer service, honesty and quality I recommend and would only purchase my cars from this dealership and Doug. My current car, I purchased by myself (without parents help or anything) and because of the level of honesty and trust I had with Doug, I have no regrets on the purchase. I left with a Honda accord, which is paid off (financing through mortiz dealership) and is still going strong. I will be looking for a new car within the next year or two and will call on Doug as well.

tonyg1104

15 de oct. de 2013

John made the process of buying a car painless. It was a pleasure to walk in and not deal with the normal back in forth salesman approach. He made the deal fair for me and i beleive for the dealership as well. without asking he took care of the minor blemishes on the vehcile to make sure the pre owned car i purchased was like new when i drove it off the lot. would definatley buy a car from John again. I think it took longer to pront out the paperwork then it did for the "Sale". I great atmosphere and no preasure what so ever.

jimswaim

15 de oct. de 2013

John Brunson did a very fine job of helping me purchase a 2012 BMW X5. He greeted me by name when I arrived at the dealership and had 2 vehicles ready to select from. He was quick to point out anything that needed attention on either vehicle and promised they would be in very good shape if I bought either. Our negotiations were cordial and professional and we were able to strike a deal quickly at a price that was fair to both parties. He even filled up the tank with $83 worth of diesel for me!John is an honest guy and shoots straight. I would highly recommend him as a sales associate and would seek him out if we ever buy another pre-owned vehicle.

ictwiwtt1

12 de oct. de 2013

From the time I spoke with Brian McNulty over the phone to the point of sale, I was very pleased with this professionalism, expertise, and diligence to ensure that I became a satisfied customer with the MINI and Mortiz. Keep it up Brian! And, by the way, thanks for being available on your sale for any and all questions that arose. I am a satisfied customer and certainly will share my experience with others, as I refer them to Brian at Moritz.

mazen1999

9 de oct. de 2013

This purchase was one of the easiest I have made in my life. There is no high pressure sales and you really don't have to talk to John in person. John is up with technology and has the capability to communicate via email or text messages. Also John understnds that no one really pays MSRP or the first asking price. He was straight with me and got me the best deal. I know I got a good deal because I compared similar vehicles to other dealerships and online websites such as nada, kbb, dealer rater, etc. Overall, I am pleased with the service, professionalism and product. I would defintely recommend John and Moritz to any of my friends and family.

Tonja4

1 de oct. de 2013

I just had the most amazing car buying experience ever!!!! My husband and I had been to 3 dealerships in one day looking for the perfect vehicle. From all 3 locations we received horrible PUSHY service. Finally we stopped for lunch and I used that time to hit the internet to see what I could find. I found a used Cadillac that I really liked at Moritz, so I called and inquired. I was directed to Mr. Doug Mayberry who answered my questions and invited us in. Once we arrived he greeted us at the door with a smile and offered us drinks. THATS GOOD SERVICE IF YOU ASK ME!!!! After that we chatted in his office for a while and I loved his honesty!! He kept it real!! He brought a vehicle around that we absolutely fell in love with! I was very nervous thinking to myself this is too nice for me to afford. My husband and I have not so perfect credit, so I thought that would add more of an issue. Throughout the whole process Mr. Mayberry kept reassuring me that it was going to be alright! Shortly after Mr. Tony Canady came in and said you guys are approved, but he didnt like the deal. He said give me a few minutes to submit to another lender. !5 minutes later we were jumping for joy listening to the news that we had a beautiful Cadillac that we could actually afford!!!! These guys absolutely went above and beyond to provide the best service!!! I truly cannot put into words how unbelievably awesome Mr. Dewberry and Mr. Canady are!

sgtmeyers1

18 de sep. de 2013

Great experience, I would return to this dealer for further business. Our salesman (John) exceeded the expectations my wife and I had.Thank You.Jeff Meyers

sgtmeyers

18 de sep. de 2013

John Brunson made our trip to Arlington well worth it. We bought a 2008 Mini Cooper and the service was outstanding. Even though we live in Shreveport, LA we will definitely buy our next car from Mortiz Mini. We couldn't be happier... Thanks John! Jackie and Jeff from Shreveport, LA.

mmason3188

16 de sep. de 2013

Talked to Brian McNulty on the phone about trading our BMX Z4 for a Mini. Told him we would come in but did not make it on the day we said we would. Brian called us back to let us know he was confident we could make a deal. Had he not called back, we probably would not have come in. He was very courteous and worked to give us the best trade in for our car.

deborahjanehutton

16 de sep. de 2013

I just purchased/leased a new Mini hardtop through Moritz in Arlington with the assistance of my long time Moritz BMW sales person, John Alexander. The process was not only pain free but actually pleasant. I did test drives on Friday and drove my new car home on Saturday. John even had all of the technology set up exactly as he knew I like it when I picked it up.

adarqone

12 de sep. de 2013

Whenever I visit this dealership, I am always greeted quickly with a smile. My smallest concerns are addressed. When I decided to trade rather than service my previous MINI, Chris immediately put my in touch with Brian McNulty who showed up only moments later to help me get into a new MINI. He updated me regularly about the transport of the MINI I wanted to the Moritz dealership; and by the time I drove off the lot in my new vehicle today, I was completely satisfied.

bluwolf64

11 de sep. de 2013

John, was very patient and helpful went making my decision on which car to choose. He is very knowledgeable when it comes to these cars. I highly recommend him when it comes to buying a BMW.

alpowers1971

4 de sep. de 2013

These guys are above and beyond great! I had an unusual issue with my new purchase in that I had a strange allergic reaction to something, either in the car, or during the time of the purchase. They totally took care of me. Cleaned the car 3 times, got done by Biosweep, and then to top is all off, they helped cover the costs of my expenses relating to the reaction. I was treated with utmost care and respect, and will definitely refer my family and friends to work with these guys. They took a frustrating situation and turned it into a win for their company. Bravo! Moritz BMW!....

JDMURPH

26 de ago. de 2013

Ther service was A+ from to start to finish. There was not a car on the lot that fit our long list of requested options. Samantha sent us numerous pictures and options and had a car shipped in from several states away. The car had everything we wanted, and was in spotless and immaculate condition as it sat on the showroom floor when we arrived to make the purchase. She went over every function and detail on the car. Tresha had most of our paperwork ready for us to sign and process. Tresha was knowledgable about the warranty offerings and helped us in that part of the purchase as well. This is our second vehicle to purchase there and I am sure it will not be the last. I will definitely refer my friends and family to Moritz and to Samantha and Tresha as well. Thank you!!

Hjpwmini

23 de ago. de 2013

Timothy Darrough was exceptional! He made my experience very personable like my husband and I were the only ones at the dealership! Wonderful buying experience!

BenOU

20 de ago. de 2013

Great guy. John knows the product so well that he can explain basically anything about the car. Very personable and could relate well with anyone.

Arlgirl

19 de ago. de 2013

Was manipulated into buying a car that I cannot drive because I have a bad back. Told salesman that a soft ride was imperative in any car I looked at. Was told the 550i was the best riding car, even better than the 7-series. Was directed to test car on a smooth road. Within 1 hour of taking delivery called salesman & told him car rode so different that I thought he'd switched cars on me. Took car back within 24 hours and was told to bring it in on Monday so I wouldn't mess up his commission check. Took it in on Monday and they wanted time to try & fix it. Said the tires & wheels were bad but If I got those fixed I couldn't return it. So I didn't get it fixed. Salesman tried to get me to trade car for another but I didn't find anything suitable. They refuse to take car back. I'm stuck and losing over $10,000. They don't care anything about customer service or taking care of their customers. They misrepresented the car and it's suitability for my needs, took advantage of a 65-year old, sold me a car with mechanical issues (tires, wheels, brake rotors, brake pads, alignment, front-end/steering issues) and they don't really care. Please do not purchase a car from these people. I'm afraid of what will happen to you.

Kkelley77

10 de ago. de 2013

Came back for the best service that I always receive when I come here. Dextral is a great person to work with and his customer service skills are exceptional.

cjcwinc

9 de ago. de 2013

My experience with Samantha Miller was superb when I got my Mini Cooper Clubman a few years ago. Samantha was professional, friendly, knew the cars, answered all questions thoroughly, and was extremely efficient. She truely knows what customer service is all about!! In addition, I was also impressed with the service department as well.I enjoyed my Clubman so much and I knew without question when my husband and I made the decision to upgrade to a Countryman that we would buy the CountryMan through Samantha. Samantha, AGAIN was superb!! Friendly, professional, likable, efficient, knowledgable and very easy to work with. We had some additions we wanted on the car she said she would try her best to have it ready by Friday or Saturday and I really thought...."It will be next week before I get to drive my new car" again, she amazed me!!! my car was ready on Friday and I literally jumped for joy at how beautiful the car looked!!! We truely feel like part of the mini cooper family and that is all due to the wonderful service of Samantha Miller. THANK YOU AGAIN SAMANTHA!!

Mwil30

8 de ago. de 2013

John was outstanding and I'd recommend him to others. I came in thinking that I might find a car I liked. I left with a car, dealer and dealership that I liked. I appreciate it.

Clara4789

5 de ago. de 2013

David Decker took time with us and found the right car for the right price. He is always available for any questions we have and follows up to be sure we are happy. Enjoyed the entire process with David at Moritz. I would recommend David and Moritz to all my family and friends.

djmboxsterman

4 de ago. de 2013

From my first call to new car sales, I knew Moritz BMW was more interested in helping meet my needs than they were in simply making a sale. Before calling Moritz, I went on-line a "built" a couple of different models, and submitted a request for a brochure and a price quote. The dealer that contacted me is conveniently located close to my office in downtown Dallas. I told the dealer what I was looking for a manual transmission model only; the dealer told me: (i) they did not have any in stock; (ii) manual transmission models are scarce; and (iii) it would be very hard for them to get one unless I ordered it specially it, which would take approximately 60 days. The dealer then attempted to sell me on one of their in-stock automatic models. After I reiterated that I was only interested in manual transmission models, the dealer lost interest.Then, I called Moritz BMW and was introduced to David Decker. I was immediately impressed -- David LISTENED to what I told him, and he immediately proposed a "game plan" for finding a manual transmission model that matched, as best as possible, the features and options that were available. David called me back that same morning, told me what he'd found, and asked me whether any of the models he located would work for me. As it turns out, the car I wanted was located at an unaffiliated BMW dealership in Florida. Complicating matters further, I was set to close on my house refinancing in a couple days and, therefore, needed to avoid having any credit inquiries run until after the closing. The dealership, on the other hand, was just a few days from month-end, which is when the financial incentives/terms would expire. Also, the dealership couldn't actually secure the car in Florida until I agreed to purchase the car (sight unseen and without a test-drive).I'm still not sure how, but David and the Moritz team somehow managed to get it all figured out AND executed with perfect timing. Because of David, buying this car was not only the easiest car purchase I've ever had (and I've purchased 10 new cars in the last 10 years), it was the single best retail sales experience of any kind that I can remember having (from the "first-time best-pricing" to the more-than-fair trade value to keeping every promise made to making delivery of the car ... everything was just exceptional).

JJScott

1 de ago. de 2013

The staff at Moritz Mini of Arlington were consistently friendly and helpful upon arrival. I never felt pressured by any of the Mini Advisors, and they were professional and courteous in their follow up phone call to check our interest after our visit. Timothy Darrough was great to work with and patiently assisted us while we figured out what options and colors we wanted in our new Mini. He even came to the dealership on his day off to show us our new car and answer any questions that we had. I would highly recommend Moritz Mini and Timothy Darrough to anyone looking for a Mini.

Lindoo

1 de ago. de 2013

Great buying experience! I never felt pressured or rushed, Tim explained everything well and answered all my questions. Tresha petty in finance was great also. She helped with my little "hiccup", my fault, and got things resolved quickly. Overall would go back and would recommend moritz mini to anyone. Love my mini!!!

Rdicksontx

30 de jul. de 2013

Timothy was incredibly informative and straight forward with me while trying to help me find the right mini to lease. I was very impressed with his professionalism and demeanor when explaining options to me as we'll as showing me the value of different features. He alone makes me want to keep coming back to Moritz and continue doing business with the company.

lonestarbuzz

28 de jul. de 2013

I emailed Samantha to help me find a new Mini Countryman. I purchased my first Mini from Sam and knew she would find exactly what I wanted. The dealership here in my home town (NOT in DFW) wasn't able to find what I wanted, kept showing me cars that didn't meet my needs, then wouldn't budge when discussing pricing. I emailed Samantha and she found EXACTLY what I wanted in the following days. The process was incredibly painless; Samantha had the car shipped to the dealership and took care of the additional stuff I wanted put on/taken off. 1 week later, I drove to Mortiz to pick it up. It was perfect, the process was perfect. I love how Mortiz handles all parts of this process. Thank you so much, Samantha. Moritz and Samantha are completely worth driving hundreds of miles to purchase a new car. I'm sure I'll do it again.

ReddogJK

24 de jul. de 2013

We stopped by Moritz after dealing with one of the other BMW dealerships in the Metroplex. The other dealership presented a deal to us to trade in our current car for a new BMW, but we wanted to compare, just to make sure. We went to Moritz because of their higher ratings on this site. We're glad we did, as we ended up purchasing from them.In our 35+ years of buying many vehicles, my wife and I would have to rate Moritz BMW as one of the top dealerships we've ever dealt with. They are honest, fair, friendly, true to their word- and made the usually difficult process of buying a car relatively simple. We dealt with David Decker in BMW sales and he was great- he's very knowledgeable about his product and was able to guide us through the various options on our car. He's a "no pressure" kind of guy (which we appreciated very much) and, after the sale, continually kept us updated on the progress of our car as it was being built. (We had special ordered some items).We even had a good experience in the finance department...Robb Leyda made that process easy as well and presented us some financing options (we ended up leasing- a first for us) after he explained the various pluses and minuses of buying versus leasing- again, with no pressure applied either way.I would recommend that, at some point in your car purchasing process, you visit Moritz. If your experience is like ours, you'll be very happy.

fjarubal

20 de jul. de 2013

I have worked with David Decker on several car purchases. No one has treated me as professionally and personally when it comes to buying a car. From the very first time we spoke he listened to what car i was wanting and the payments i was looking for. Straight shooter and actually gave good advice to feel comfortable with car choice. I have been purchasing cars for 25 years and have come to realize that there is no need for me to spend so much time haggling with other dealerships when i have David Decker. No one will beat his passion for cars and desire to keep you as a long term client. Stop getting that pit in your stomach when it is time to deal with a car salesman and go straight to David Decker. Thank you Moritz and David for my great car and awesome deal.

moorer6

17 de jul. de 2013

David is a true professional without being pushy. The experience was seemless and he does not put you through the wringer when all you want is to buy a car!! I would recommend David and the Moritz family for your future purchase decisions.

Jeanmoney

17 de jul. de 2013

My experience was awesome. My salesperson did a fantastic finding me my dream vehicle. I can't thank him enough and the people at Mortiz for making my buying experience seamless. From the time I arrived and the time I drove off I received the best service. I would recommend this dealership to family and friends. Thank you David for a job well done.

QijinHuang

17 de jul. de 2013

I got a used 2011 BMW here. The sales person is very nice and I felt very welcome there. John worked very hard for me to get approved for BMW financing. I really appreciated it. I will recommend any of my friends who need to buy a car there since the service and quality of car there is really awesome.

ginamarievincent

16 de jul. de 2013

Great experience, Tony was extremely helpful! I would definitely recommend this dealership to others due to their professionalism, quality of work, positive attitude and welcoming environment.

hockeymom1993

15 de jul. de 2013

The friendliness and customer service given by Samantha at Mini in Arlington was exceptional. She made sure that I left with the exact vehicle I wanted. The price given for my trade in was more than I had been quoted at other dealerships. Overall, my experience was great and I would recommend anyone looking for a BMW or Mini to go to Moritz Mini in Arlington!

Michellenm07

14 de jul. de 2013

The dealership was very friendly and organized. My mini mortaring advisor, Timothy, was very knowledeable about the product and helpful in both the ordering process and when I went to pickup my Mini. The whole process went very smoothly and try entire Mini dealership made the car buying experience fun and enjoyable (as it should be). I am very pleased with the service and will recommend the dealership to friends ad family and will go back when it is time to trade in for a new Mini.

hzajicek

12 de jul. de 2013

We have just moved to Texas from Europe and I must say that the experience with the car dealerships was very bad for us, there was literally zero will to help us to solve our mobility needs until I met John from Moritz. The people make the difference! My experience was 180 degrees different that with other dealerships. John and Skip were very helpful, they understood my needs and they stayed in touch even I didn't close a deal at the beginning. When we got all the paperwork done I happily returned to Moritrz and closed a deal with them. I fully recommend this dealership.

coolcar13

11 de jul. de 2013

The recent purchase of our BMW 328i was the most pleasant car-buying experience we've ever had. There was no needless heckling over price, and the dealership accommodated our request for window tinting. The car was ready, clean, and windows tinted at the agreed-upon time. We didn't spend hours in the finance department, just took care of business and went on our way. The sales staff was friendly and honest. We will definitely return to this dealership, and specifically ask for Charlie Thompson.

tgdewpierce

11 de jul. de 2013

After visiting several dealerships in the Arlington/Dallas area I had a great experience with John Brunson and Tony at Moritz. I have found several of my past car buying experiences to be drawn out and it was very nice to not only find a car I know I will enjoy but pleasant people to work with during the process. Highly recommended.

DrSneed

8 de jul. de 2013

The entire experience of buying a 'MINI' was great. Your rep., Brian McNulty, was friendly, not pushy, knowledgeable and comprehensive in helping us choose the right car for our needs. It goes without saying that the car is everything I had heard and we are pleased with our choose of dealer and car.

MTMyere1982

3 de jul. de 2013

For the last 25 years, my wife has taken the role of family chauffeur for the kids and other family members. She has driven minivans, Big SUVs, and 4 door Sedans. She has never complained nor asked for the car of her dreams. However, last week I decided to change all that by buying a new car that she could really call her dream car. In regards to her taste, she first wanted a Chevy Corvette. Over and beyond her price range. Then being the good husband that I am, I decided to assist her. I didn't have to think about it long because I already knew what my choice would be. The MINI Cooper! Yes indeed!!! I have seen and touch the MINi at the Dallas and Fort Worth Auto Shows the last few years. I told her we are going to the MINI Dealer in Arlington. When we arrived 30 minutes before our arranged appointment, Samantha Miller greeted us with open arms and a smile. The process begin and the rest is History. Samantha made our experience easy and exciting. My wife had a list of things she wanted in a car and Samantha made sure we had them and a lot more. Just to name a few, color, horsepower, 2-seat only, and spectacular outside and inside interior. Wow! Wow,Wow! That is what my wife has been saying sense she drove the test car. She is thrilled, amazed, and over-joyed. She may have waited 25 years for the car of her dreams, but the MINI COUPE S makes her feel 25 years younger. Thanks again to the Mortiz Dealership and our special friend Samantha Miller. Michael T. Myers

Ebonydj4981

1 de jul. de 2013

My experience was awesome! John was so helpful and knowledgeable about the product. He went above and beyond to ensure my experience was pleasant. He makes you feel comfortable about your purchase and reviews all of the options.

meghanann

1 de jul. de 2013

All four of my cars have been purchased at Moritz in Arlington. The last two have been Minis and this purchase was my first new car. Brian took the time to explain everything in detail to my fiance and I, even offering to take a pic in front of our first car bought as a married couple. He followed up with a phone call and I know if I have any problems or questions I can call on him. He was also able to take my sarcasm which is an accomplishment in and of itself. I think he deserves a raise!

gjm1989

30 de jun. de 2013

I'm a young guy right out of college and this was my first experience buying a car from a dealership. I've always heard nightmare stories about car salesman being too pushy and all around just trying to work the customer over. John was very professional and helpful, as was Tony in getting my loan right with the bank. All in all, just a great experience and I will have to come back next time.

lfolks

28 de jun. de 2013

I gave the highest rating possible because I was 100% happy with my lease, color and upgrades of my car and the customer service I received from everyone at the dealership.

cmc1942

26 de jun. de 2013

I was really dreading looking at cars. I always feel like I'm being pushed. Timothy was delightful. He was not at all pushy or agressive. He showed us the MINI models & let us drive all we wanted to. He spent 3-4 hours with me & my sister. I shopped other dealers trying to find the best buy. Timothy really worked with me & made it a very pleasant experience. My sister bought her MINI in 2010 & loves your dealership. She really likes Tony in the service department. I will tell anyone wanting to look at or buy a MINI to come to Moritz & ask for Timothy even if they have to wait. He's worth the wait. He even came to my home (far south Garland) & took me to the dealership to buy my car. He went above & beyond what I would have expected. I can't give him enough praise for being such a nice young man. He's great.

moizv83

24 de jun. de 2013

The dealership recently acquired the Lexus I have been searching for and had it listed at a good price. Upon contacting the dealership I was put in contact with John Brunson. His demeanor and tone over the phone was calm and helpful. He was more interested in answering my questions and getting me information than hurrying a sale over the phone. After setting an appt, I took the hour long drive from North Frisco to Arlington to visit this dealership and have to admit, it was a great experience. The staff is warm and inviting and I did not feel pressure at all from John. After negotiating a bit we came to an agreement and I bought the car. Thanks to Tony for finding me an excellent rate and made the closing process painless. Overall I would highly recommend this dealer and will tell family and friends about them.

kgfulton

19 de jun. de 2013

Mike Moore (now at Moritz Kia, I believe) went way above and beyond in a complicated sale/trade situation to make everything work out for us on a new BMW purchase! Mike's diligence, honesty and attention framed our very positive experience at Moritz BMW. We very much appreciate Mike and the opportunity to work with and get to know him was a real pleasure. Besides his sincere approach in the showroom, he is just a super nice guy! I feel that he would work hard for a customer at any dealership you may find him!

baschools

18 de jun. de 2013

This is our fourth vehicle we've purchased from Moritz and are treated with excellent customer service each time. A family owned business, Moritz emphasizes building long term relationships with their customers. We highly recommend Moritz.

rdlin07

14 de jun. de 2013

I recently purchased a pre-owned BMW and I was working with John. He was friendly and helpful in making sure that the car was delivered to our satisfaction. I like working with John as he give his honest opinions and he listens to what I need. He did not give me any sales pressure at all. I recommend John if you are looking to purchase or a test drive.

crmicheal

13 de jun. de 2013

From the second I first called up David he made the entire process so easy for me. He was an extreme help to me and made my first car buying experience a great one! I will forever buy BMW only from Moritz solely for how well they treated me.

mckinley2f

12 de jun. de 2013

By far, this was the most rewarding I've ever had in my car-buying experience. Doug Mayberry and the sales staff are to be complimented.

SamLaw

10 de jun. de 2013

I recently purchased a used BMW X3 from Moritz. John was responsive and efficiently throughout the process. He understood my budget and needs. He was very personable and honest. I did not feel pressured or 'sold' at anytime. I would absolutely recommend John to potential buyers!

lep2345

9 de jun. de 2013

As buying experiences go, this has been one of the most pleasant and least stressful I have had in a long time. When one is spending over $50k on a vehicle , one expects a different kind of sales approach. I think this guys may be on the right track. Luis E. Perez

tlflomo

8 de jun. de 2013

Victor was very helpful assisting me with the purchase of my sons car. Hard to be female and in this process and it was easy and quick. Moritz will be the first place I visit when looking for my new car next year.

Docfloyd65

3 de jun. de 2013

Dextral met us in the parking as we drove up and the sale was quicker than we ever thought. They listened, best the competition, and were very personable. Will for sure use them again!

Torijrey

29 de may. de 2013

Great customer service. Brian went above & beyond to help me. He even stayed after work so I could pick up my car that day & helped me get my satellite & blue tooth working. Thank you!

Bizzy1

29 de may. de 2013

This was the easiest car buying experience I've had. I truly appreciated the no pressure to buy a car on either day that I visited. Victor was knowledgeable and patient and answered all of my questions. I've had less than stellar experiences at another BMW dealership and grateful that Moritz was the complete opposite. I will definitely go back!

DONALDC041966

26 de may. de 2013

THE BEST CAR BUYING EXPERIENCE I EVER HAD. DOUG WAS RELENTLESS BUT NOT FORCEFUL. WE WALKED AROUND THE GROUNDS AS SOON AS YOU OPENED, AND DOUG WAS THE FIRST INDIVIDUAL TO COME OUT AND GREET US. HIS SERVICE WAS SIMPLY IMPECCABLE. AND HE WAS VERY HELPFUL IN EVERY ASPECT OF THE SALE. ALSO TONY CANNADY WAS JUST AS HELPFUL WHEN IT CAME TIME TO SIGN THE PAPERWORK. THESE GENTLEMEN ARE AN ASSET TO YOUR DEALERSHIP. I WOULD RECOMMEND THEM BOTH TO FRIENDS AND FAMILY AND I WILL DEFINITELY BE A RETURN CUSTOMER.. CUDOS TO THEM BOTH!!!

bella75206

23 de may. de 2013

I went to 2 other BMW dealerships in the Dallas area. I knew exactly what I was looking for, having been to the BMW website.The first did not have a car that I wanted and to my knowledge the salesman did not look for a car with my required options. At least he never called to say what he located.The second dealership actually had 3 cars that I would have been happy with. I tried to make a deal on the one that best suited my needs/wants. It happened to be a demo. They would not deal with me even though the car had 3000+ miles on it. Their best offer simply did not take into account that the car, while new, had been used as a demo. In looking on line to find my own car, I was put into contact through, Edmund's, to Moritz BMW of Arlington and Charlie Thompson.I returned his email at about 7pm, which was very prompt in arriving, and told him what I was looking for. They did not have a car that fit my needs but Charlie said that he would look online at sister dealers to see if he could find a car that fit my list of options. Based on the previous two experiences at the other dealerships, I figured that I would never hear back from him. Behold!!! He called me back within 30 to 60 minutes and said that he had located a car that met my requirements !!! The car was being built but I didn't want to wait. The next day he called me to tell me that he had located a car for me at a sister dealer in Georgia. It had everything that I wanted. I told him that I was very interested and that I had just had my car at CarMax to see what I could get for my car. He took that information to the people who make the financial decisions and in a VERY timely manner, Charlie called me back to tell me what they could sell me the car for, contingent on the trade-in process.The price for a brand new car with 14 miles (not 3000+ miles) with the same options was offered to me well below the price the other dealership said was their absolute bottom dollar for the demo car that I had liked!!! I made an appointment to go see Charlie and the people at Moritz BMW of Arlington. They had to arrange to have the car shipped to them, so I did not get the car immediately. However, Charlie gave me a status report daily! I knew exactly what was going on at any given time. What peace of mind!The experience from beginning to end was GREAT. I got a car that I love at a great price according to everything I researched on the web.They shipped my car to Moritz BMW of Arlington and I went to pick it up and close the deal a few days later. Everything was ready when I got there. The car was exactly as promised and the purchase process went very smoothly. Even though the extended warranty, tire and wheel protection plan and dent guard plan was offered, there was absolutely NO pressure to purchase them.To say how I feel about my experience with Moritz BMW of Arlington in a very short sentence: This is exactly how car buying/selling should be done!Kudos to Charlie Thompson and the very nice people at Moritz BMW of Arlington!!!

JayAbbott

22 de may. de 2013

Bought a 2010 CPO Mini Cooper for my daughter last February and loved it so much I started looking for another. Our salesman Skip called when they received a trade in he thought fit what I was looking for. My wife and I drove in, looked at the car and decided we had to have it. Everyone at Moritz was top notch. Skip, Tony (Finance) Tony (Service) Larry & Jon all went above and beyond to make sure everything went smoothly. We have now purchased 3 cars from Moritz & we will definitely be back for a fourth. Highly recommended!Jay

Odub

18 de may. de 2013

No pressure from the salesman, and the overall customer service has always (6th BMW purchased from Moritz) excellent! Price was discounted from sticker as well.

jpowe27

18 de may. de 2013

David has to be the best sales Rep I have dealt with hands down!! I have never been made to feel so welcome in a dealership, David is extremely professional and courteous! I have used him for the purchase of 2 BWM's so far, and when it it time for my next BMW I will use David no question! even if I have to fly him up here to Alaska!!

tskdugger

18 de may. de 2013

I shopped multiple BMW dealerships in the North Dallas market for over a month both in person and via the internet with limited success. It was difficult to find the exact vehicle and options (X3, Silver, M-Package, etc.) that I was looking for and impossible to come to terms on the price. When I walked into Moritz BMW and sat down with Charlie Thompson everything changed. Charlie performed a national search for my exact specifications was not able to find a match so we ordered a new 2014 X3. The vehicle was built and delivered in three weeks and the deal was better than anything I could negotiate on exhisting inventory at other dealerships. Moritz BMW has set my standard for new vehicle purchases and I would highly recommend this dealership.

cpuckett

16 de may. de 2013

I saw a 2012 BMW 129i on line. I filled out the information request on said vehicle. I immediately received a call back regarding my request. .An appointment was set up. When I entered the dealership I was professionally greeted then introduced to Victor Noble (my sales professional). I have bought from high-end dealerships in the past but my experience at Moritz BMW was unmatched. Mr. Noble made the entire process of buying a BMW easy and painless. This was one of the few times I actually enjoyed the automotive purchasing experience. Everything was done exactly as Mr. Noble said it would be. I was further impress by the the finance department. Ken Moore worked very hard to insure I received the best interest rate possible. I was in and out of his office in just a few moments. He not only had everything ready he also showed the same care and concern my salesman showed. I remember thinking "this is the best car buying experience ever!"I would recommend Moritz BMW to anyone wanting to get first class service while buying a first class car. I recommend Victor Noble as your salesman and Ken Moore as your finance man.I am now a customer for life.

channing87

14 de may. de 2013

David was diligent in getting me into the car of my choice. He was very knowledgeable about the car I was interested in and if he did not know the answer to a question, he would get it quickly. He did not make me feel pressured into purchasing a car. David was great in following up with me through text/phone calls, which was my contact choice. He was very professional but exceptionally friendly and personable. I was given the royal treatment by getting all my vehicle purchase needs/wants met by David. I am a very satisfied customer and will not hesitate to refer Moritz to all my friends and co-workers. Great salesman!!!! Great dealership!!!

jayfer

13 de may. de 2013

We came into the dealership just to look and to get ideas of options available, really thinking we would order a car. Samantha greeted us, found out what we were looking for and what we wanted and then told us what she had available to show us. She immediately pulled up a vehicle off the lot and started going over some of the options on that particular car, handed over the key, gave us directions for a test drive (my husband and I were test driving a mini roadster which is a 2 seater) and told us to have fun!!! She was available when we got back, answered our questions and gave us time to go explore the car and talk. We drove the car again. Came back and went over some numbers. Samantha suggested we drive it on the highway and told us how to get to the highway and a route to take. Once again when we returned, she answered more questions and started the process. Never, at any time, was she pushy!! She was always there to answer questions, offer guidance and to help but never push, and even though she was the only manager in MINI that particular day, never made us feel like she didn't have time for us to take our time. When we sat down to go over numbers, she gave us the best number up front - no haggling. After signing all the papers, she had my car pulled into the showroom floor, shiny and full of gas!!! She went over all the necessary instructions on the computers and was very helpful in setting up the on board computers. Samantha made the entire process fun and (as painless as possible)! We will definitely return to Moritz MINI BMW.

waxahach

13 de may. de 2013

This was my third transaction at Moritz BMW since November 2003. Two purchases and one leased vehicle. The salesman was Dextral Harris for all three. He was very knowledgeable, patient and friendly. I would recommend him to one and all. The service adviser has been Steve Hooker all along. He is an outstanding representative of the dealership and is also knowledgeable and friendly. In fact all the employees that I have come in contact with, including the financial people, are great. Moritz should be very proud of the people who work for the dealership.best wishes to all.

BonetiaWilliams

13 de may. de 2013

I went to the dealership to test drive a vehicle that I saw online. I did not intend to purchase. BMW was not really on my "short list" of vehicles that I wanted to purchase. But Doug was so good at pointing out the features and quality of the BMW line and the staff made the experience so easy that I purchased that day. I would recommend Moritz to anyone looking to purchase a new car.

jimmypewitt

12 de may. de 2013

Great customer service and buying experience. This is my 2nd Mini purchase from Moritz and will not be my last! Would definately recommend Moritz to friends.

yetiman

10 de may. de 2013

This was by far the easiest and most pleasant shopping experience I have ever had when purchasing anything! Not just a car but anything! Joey made the car shopping experience very stress free. I was driving from over an hour away and he very diligently worked out every detail of our deal before I ever left my house that evening. From the negotiated price of the used car to the trade in we had, he connected us with the finance department and everything was ready to go when we arrived that evening. We were in and out in not much more then an hour, WOW! And when we discovered that one of the keys had not been turned in by the previous owner Joey made strides to get the extra key for us, he is actually still working on that! My wife and I have not purchased a car from a dealership since 1996 because of the negative experience's we have had, Joey and Moritz changed all that! I tend to try to get as much life out of my vehicles as possible and probably will not replace our other car for a couple years, but when I do, or when I learn of anyone thats car shopping the first place I am going to send them is to Moritz and Joey Edwards!Thanks Joey and Moritz

1lcameron

6 de may. de 2013

Dextral service level is described as integrity, knowledge and the ultimate purchasing experience. I flew in from Houston TX this past weekend to purchase my 3rd BMW from Dextral. He met me at the airport on a Sunday and made my purchase a breeze. Although I never saw the vehicle I placed total thrust in Dextral and he delivered a vehicle that exceeded my expectations. This is an advisor that went above and beyond to satisfy the customer. I look forward to purchasing my next BMW for Dextral even if I'm in Alaska. I rate my entire purchasing experience a 10 if possible. Thanks Dextral you are a class "A" advisor.

JacklynK

4 de may. de 2013

The Customer Service from David and the dealership was absolutely amazing! David handled everything for me and made it so convenient with my work schedule that I was able to basically walk in and sign the papers and leave. I have so much faith in this dealership, from servicing my previous BMW with them- that I didn't even have to look at the vehicle before knowing it was what I wanted. I told David what I was looking for and he found it all. From Service to management to Sales- Moritz BMW is Amazing!

snhays

4 de may. de 2013

Working with Tony is exceptionally easy. This is the second lease I've accepted from Moritz BMW and both times I left very happy with the lease payment, the ease of sale and the quickness of the deal. Returning the car at the end of the lease was also surprisingly painless. I recommend Moritz and Tony to anyone looking for a BMW.

katergater

1 de may. de 2013

My husband and I had a wonderful experience. We first bought a 2007 white 335i and then just this past week purchased a 2010 black x3 and love both of them! John was wonderful in working with us and helping us get our vehicles!

barbra10

1 de may. de 2013

Victor Noble was professional, attentive, and welcoming. I traveled 2 hours to purchase my car from this dealership and would do it again. Thank you!

friscomom

30 de abr. de 2013

My husband and I ended up buying our car from Arlington because we had a horrible experience with Classic BMW. Classic had ordered/promised 2 cars which they were unable to get from other dealers. We spent a month waiting on our new car which never arrived and we had to call Classic several times to get a response. We were extremly frustrated and told our friends about our experience. They told us to call David Decker because they just purchased a car from him a week earlier. I called David on Monday told him what we wanted. Classic said the car was impossible and we could not get it eventually. David found our car within 15 minutes! Exactly what we wanted!. Our car was found and arrived on Thursday. It was so nice having someone being honest and keeping us informed. David was incredible and we will be buying our cars from him for many years. Run away from Classic go with Moritz! The finance department was just as helpful and nice as new car sales. We highly recommend everyone at Moritz! The drive from Frisco to Arlington was worth it.

mgwex1

30 de abr. de 2013

John was very knowledgeable and extremely helpful in helping me understand what vehicle would be best for me. He wasn't pushy or aggressive to just make a sale, but rather presented me with the options and facts so that I made the best decision and ended up with the best deal. It felt like he was really honest when it came to what and what he could do on pricing, and really looked out for what would be best for me. I would be comfortable working with John if i just wanted to test drive some cars, or if I was ready to purchase something.

jlmsbr

30 de abr. de 2013

Quick, fair, efficient transaction with no "hard sell" tactics. My 5th BMW from Moritz. Service (rarely needed) is also a breeze with the Valet Service.

robaguam

29 de abr. de 2013

Victor Noble is by far the Salesman I have ever dealt with. Truly customer focused with integrity. Highly recommend to anyone looking. True Asset to Moritz.

Mahafsc

27 de abr. de 2013

Moritz is a great dealership to buy a BMW. I was fortunate enough to get Bryan Baker as my salesman on my M5 purchase. He did an excellent job from start to finish on my transaction. Bryan is a great guy who really understands how to treat his customers. I would highly recommend both Moritz and Bryan!

fnoyola

25 de abr. de 2013

Mr. McNulty worked hard to provide us with informative, dedicated, and friendly service. We purchased our MINI from out of town so it was necessary for Brian to communicate with us by phone, text, and email. We did not see our car until we arrived at the dealership to pick it up. We were completely satisfied with the car and the features we requested. Our experience at the dealership was handled smoothly, promptly, and comfortably. We would definitely recommend Mr. McNulty and the dealership to anyone interested in a MINI. Brian is a sincere and dedicated salesperson. We are very happy that we will be able to depend upon him for all our future needs relating to automobiles!

Melimel1518

25 de abr. de 2013

Samantha is pretty amazing!! If you need honesty and a great experience buying a car come and see this girl she will do what she can to help you!!!

orth88

25 de abr. de 2013

Bonnie did a wonderful job finding me a car that would fit my meager budget. With the tough eceonomic environment we face everyday, Bonnie found the right car for me.

DeLeon2013

24 de abr. de 2013

I visited another BMW Dealership in Dallas and they were just too busy to give me the type of service any customer expects and deserves. This completely trued me off & i called & visited Moritz BMW in Arlington, this is when i met David Decker and his team! I was well taken care of & David was patient with me as i tested drove several different BMW models. David & Moritz BMW has a customer for life!

DeLeon

24 de abr. de 2013

I visited another BMW Dealership in Dallas and they were just too busy to give me the type of service any customer expects and deserves. This completely trued me off & i called & visited Moritz BMW in Arlington, this is when i met David Decker and his team! I was well taken care of & David was patient with me as i tested drove several different BMW models. David & Moritz BMW has a customer for life!

Zita

23 de abr. de 2013

Brian McNulty at Moritz Mini of Arlington was more than helpful at helping me with my car. I knew exactly what I wanted and and Brian assisted me with ordering every detail of my new Mini Cooper. He kept me up to date on all information to her "where abouts" in the production line, to being boarded on the boat, docked in America and arriving in Arlington. I have found not only a salesman in Brian McNulty but a friend as well. I also spoke with Brian Carpenter, he took the time as a manager to call me and make sure my car was as I wanted and to let me know all information needed to complete the sale. In finance I spoke with Tresha Petty and she is a breath of fresh air. I really felt as though I was sitting down with a friend to buy my car. She was personable, positive and knowledgeable on the items she was to sell. Tresha does her job well. I can tell you that I have now purchased three Mini's through Moritz of Arlington and I will continue be a life long customer.I have previously had my scheduled services with Tony Segreti. Tony goes above and beyond to get my car in tip top shape and makes sure he accommodates my day while tuning up my cars. I cannot say enough about this dealership - I will never go anywhere else. ~ Zita, Proud Mini Owner

heat86

22 de abr. de 2013

Bryan is such a pleasure to work with. He goes above and beyond when it comes to service, and makes the car experienceenjoyable. He is why I continue to go back to Moritz BMW.

Barans

20 de abr. de 2013

David was fantastic. He was very helpful in procuring me the right car at the right price. Extremely helpful all along the way. Five stars out of five!

jwinfrey

19 de abr. de 2013

I had been reluctant to deal with Moritz but Bryan Baker worked with me to order a new BMW and everything he arranged came in exactly on time with the options I wanted and for a good price. Moritz beat every other BMW dealer in the area for on time delivery and price. Bryan Baker was one of the most friendly, competent and professional sales reps that I have ever known. I will go back to Moritz in the future because of he and Steve Hooker, my service rep. They are a great team.

LMarcPete

19 de abr. de 2013

Bryan is the kind of salesman you hope you find when you walk into a dealership, especially a BMW (or luxury vehicle) dealership. Friendly and knowledgeable without an aura of arrogance or superiority, Bryan actually listens to what you are looking for. And, even if you aren't buying the 70K coupe, you get the feeling he values your business. Finally, I haven't run into anyone that is as efficient as Bryan. He answers your questions promptly and makes the process as smooth as possible. Anyone who is seriously considering a BMW in DFW needs to meet Bryan. You'll be glad you did.

thadpittman

19 de abr. de 2013

I wanted to commend both Moritz BMW and Bryan Baker for making buying a car a great experience. I first met Bryan a little over a year ago while having my last 750 serviced. He made the purchase of a new 750 simple and straighforward. He was very helpful without being pushy which I have experienced at other dealerships. I was so happy with his help and the fantastic valet service that I subsequently purchased two more vehicles last year a 650 convertible and an X1 from Bryan and highly recommend him if you are in the market for a BMW. HIs knowledge and assistance, and Moritz's valet service have really made it convenient in today's busy, time sensitive and hectic environment. Congratulations on a job well done!

weleffendi

19 de abr. de 2013

I have to say that Bryan Baker might be the best sales man i have ever met! I am a avid car guy, and have bought BMW's, and Mercedes cars for the last 45 years. Bryan is the best. He is extremely knowledgeable about the cars. Does not bug you by calling everyday, and lets you decide on your own time. I had never bought a car from Moritz before. Went there to look at a new M5. Ended up driving one home that afternoon. That was 4 months ago. I have since then bought 2 more BMW's from him, and have another on order to arrive next month.Great guy. Honest, straight forward and very knowledgeable. What more can wish for?

rtanella

19 de abr. de 2013

Moritz BMW made it easy for me to buy a car. No hassles behind the desk trying to sell you something you don't want. They truly want the best for their clients. That is what makes them the best.

daired

18 de abr. de 2013

The staff at Moritz understands how to deliver great customer service from service to sales. Bonnie Shinsky in sales and Steve Hooker in service are both excellent people to do business with.

gofrogs

18 de abr. de 2013

David was great! I built my own BMW and he was there for every step of the process and kept me informed about everything dealing with my car! He made sure that I was completely satisfied with my purchase and got everything that I wanted. He helped me build my dream car and I can't thank him enough for all the wonderful help!

RedWebGal

17 de abr. de 2013

Moritz has friendly and accomodating staff. I always enjoy taking my car in for service and have bought 3 cars from them over the years.

itrustmoritz

17 de abr. de 2013

Best dealership I have ever had the pleasure purchasing a car from. Rick Beers was outstanding and has continued to take care of us after the sale. I trust Moritz you can too!

WoodsCy

17 de abr. de 2013

Our buying experience with David was painless and stress free. We had several questions and he was more than happy to provide us with the answers. He kept us informed throughout the process and we look forward to doing business with him again in the future!

rsiebert79

17 de abr. de 2013

David was extremely helpful and professional. This is my second car from Moritz and I have been very pleased on both occasions. I was very pleased when David proactivley reached out to me with a new lease deal.

das1

17 de abr. de 2013

Doug,I would like to say thank you. I have purchased more than six cars during my adult life, and never have I experiences the awesome service I received from you and Moritz BMW. I now understand the different between a car salesman and a Pre-Owned Client Advisor, as your business card says. I have never closed a deal in Shreveport with just the Client Advisor, and did not go back and forth with the sales manager about the price the dealership was asking for the car and the price I was willing to pay for the car. Everything was in order, and waiting on my arrival to the dealership. Thank you,Dianne Adams Smith

clovertx

16 de abr. de 2013

David provided a comprehensive customer service experience without being pushy or overbearing. He listened to our needs and provided us the best scenario for our budget, and was willing to work on a fair deal as best he could. Being a female buyer, I was appreciative that he treated me with respect and recognized my car buying knowledge - I've encountered several condescending salesmen and David was not like that. This was the first time buying a car was not painful. I highly recommend David if you're looking for a new BMW!

so2282

12 de abr. de 2013

Recently i bought a used MINI COOPER from John Brunson. First of all, all i can say is, John is on the best car sales man that ever i met. He helped me to find the perfect car for me that was within my budget. Overall, my experience at Moritz BMW and John, was so great that if anyone were to ask me about a place to buy a new car, i would not hesitate to recommend John and Moritz in Arlington. Thank you so much John! i am so happy with my new MiNI.

jefflewis2003

11 de abr. de 2013

John did a great job listening and identifying our needs. He found us the perfect vehicle and then delivered on price and warranty. I would highly reccomend you ask for him by name in the used car department. No games, just great customer service...

slwdvm04

10 de abr. de 2013

The location of the dealership is reasonable for service of the automobile. The model [MINI] is available at minimal sites and the crew at Moritz put us in Samantha's care on a walk in visit. Samantha provided good feedback on the available models and listened to our needs. It quickly became evident that we were in good hands. Once a purchase decision was made the final details in preparing the vehicle and arranging finance were seamless. Ultilmately the overall experiance was very satisfying and efficient which gave us ample time to get scooting on our way in our new MINI! :) Special thanks to Samantha for her enthusiastic and ambitious management of our purchase.

baylor1

10 de abr. de 2013

I recently received a phone call from David Decker of Moritz BMW in Arlington informing me of a special lease program for the month of March.He had done his research and explained to me why it was to my benefit to take advantage of this program. He invited me to stop by the dealership and see the difference in the new body style. My entire experience with David was a very positive experience from the demo, the sales process, and the delivery and follow up. If you are considering a new car I would highly recommend David as a true professional.

arlington2013

10 de abr. de 2013

I just purchased a 2013 328i BMW sedan from David Decker at Moritz. This is my third purchase from this dealership and it just keeps getting easier. David attended to every detail and made the buying experience STRESS FREE! I found David to be professional and very knowledgableabout the products he is selling, and he went above and beyond to make sure I could get the car that I really wanted. I would not hesitate to send my friends and family over to see David for their next car.

DSAUS

10 de abr. de 2013

I went to David for my second lease on a BMW and conducted the entire transaction from out of town via email, phone and text. It was easy. He was friendly, responsive and provided everything I asked for at a fair price. I did the entire transaction remote, car site unseen and when I picked up the car for delivery, everything was ready to go exactly as promised. David did a great job.

Koots

9 de abr. de 2013

David Decker is a professional at what he does. I had very pleasant shopping experience with him. This was my second time car purchasing from Moritz dealership. I drove from Allen to Arlington to make my purchase because, it is worth it. I highly recommend Moritz and David Decker.

Pamandrews1979

9 de abr. de 2013

David was great at listening to what I wanted and made sure to take the time and show me all the awesome features of each car! I had my two kids with me and they were treated like royalty! Loved working with David and all the people at Moritz BMW, I will definitely be back when I'm ready for my next car!!!

casandrajones

3 de abr. de 2013

I purchased a "Certified Pre-Owned" BMW. I have been so uncomfortable and very unsatisfied with my overall experience. I felt rushed, pressured and could not seemed to find anyone that would assist me. One of the main issues that I had a problem with was the tires on my "Certified" vehicle. The tires were worn badly, there was very little rubber and the right front tires were worn the worst especially on the otter part of the tire. I mentioned this issue several times to my sales associate and I was ignored. Now almost five months later I am being told that I need new tires for the front and back and I also need an alignment! Since I have purchased this "Certified Pre-Owned" vehicle, September 29, it has needed new brakes, a recall on wiring that i was not made aware of, a new radio, alignment, new wheels and tire/rim replacements all around and sensors replaced. Now that is a lot of repairs for a "Certified Pre-Owned Vehicle" that was just purchased almost five months ago.This is an experience that I would not suggest for my worst supervisor and that is bad.

Ssmcbryde

29 de mar. de 2013

Brian McNulty went way above the call of duty to tend to every detail of this sale and make it happen. When we ran into issues, he handled each obstacle with minimal stress for me. I am convinced that without Brian's knowledge, unending patience, and dedication I would not have driven the Mini that I really love home tonight. I would highly reccomend anyone wanting a Mini to see Brian for the best service and price....a great car at a very competitive price!

micalwood

27 de mar. de 2013

We live about 200 miles away in Shreveport, LA. We drove over on a Saturday to look. I did not intend to buy. I had 2011 Acura MDX that still had about a year left on the lease. Timothy greeted us at the door. He was a very polite and nice young man.. My intention was to wait until the lease was up but, my wife liked the car so well and Timothy talked her into a test drive we decided we could take the Honda we owned that was paid for and trade it in and keep the Acura and the Mini. Timothy showed her the amenities available and they began to pick out the options she wanted. They ended up with a complete package. I took photos of the Honda when I got home and sent them along with the VIN and waited. The next day, Timothy called with an offer. The trade-in on my Honda was terrible so, I said no thanks and forgot it. A couple days later Brian Carpenter called me. During the conversation the lease on the Acura came up. Brian suggested I trade the Acura which I didn't know you could do. We worked out a deal.. We ordered a Mini Countryman S All 4, Timothy met us half way.. We delivered the Acura to him. Six weeks later our Countryman came in and we picked it up.. Timothy and Brian had all the paperwork ready.. while I signed Timothy showed my wife the features and we were off the lot in less that half the time I thought it would take.. I can't remember the finance guy's name but he was very thorough and seemed to be waiting for me to get there... So, far my dealings with Moritz and the folks I have met have been very pleasant. I would and have recommended the dealership to others.

carolkola

26 de mar. de 2013

An all-around excellent experience. Advisor Brian McNulty was consistently a pleasure to work with. He patiently walked me through the process of purchasing a factory-ordered vehicle, and his attention to detail meant that the car I ordered was exactly the the car I received. This was my second purchase from Moritz with Brian, and I recommend him and Moritz MINI without reservation. Way to go, team!

kaparker1

24 de mar. de 2013

Mayberry was very professional. He met our needs and found us the perfect car. WE love the car. IT was Exactly what we were looking for. WE are Very Pleased.

328ibmwowners

24 de mar. de 2013

My wife and I were interested in buying a BMW and we stumbled across Moritz BMW in Arlington. We were greeted by John as soon as we got to the dealership. He showed us a few cars and ended up finding us one that we purchased. He made the buying process very easy. We appreciate his professionalism, persistence and patience. He did an excellent job (even for an Aggie) and I would highly recommend him to anyone else purchasing a BMW.

Missgina2

20 de mar. de 2013

Samantha is seriously so awesome. She helped me with everything perfectly! Would totally recommend people to go buy a car here. really enjoyed my experience!

Bakutis

17 de mar. de 2013

TJ was very helpful and worked hard to get us our car ready by the end of the day. TJ was also very friendly and made the experience very enjoyable.

codyandjuan

16 de mar. de 2013

The dealership over all was very accomadating. Our salesperson was extremely honest and upfront and not pushy at all, had a great personality and was great to work with. Financing went smoothly and was a pleasure to work with.

jhart75

14 de mar. de 2013

I went to Moritz BMW late one Saturday to see a car I found on AutoTrader. John Brunson located the car promptly and brought it around for a test drive. He went over every aspect of the car and made sure I was informed on what I was purchasing. John has outstanding customer service skills and is unlike any other car salesman I have ever dealt with. He made the whole experience fast and hassle-free. If you are in the market for a new or used BMW, I highly recommend John Brunson at Moritz!

Pguernsey

14 de mar. de 2013

I deal with Moritz becasue I get straight forward information and answers without the typical car-dealer "treat the customer like a sucker" attitude. I've bought 3 cars from Moritz and they will always be first on my list to visit.

clakehouse

13 de mar. de 2013

I asked my salesman to be sure a front license plate holder was on the car. I was very pleased to see that it was on the vehicle when I picked it up...I assumed I would have to remind him of this and it could be done while I was in the Finance Dept. My salesman and finace advisor were friendly and helpful. Brian even put my lucky horseshoe in my MINI grill for me! A great Salesman.

bcryer

11 de mar. de 2013

I have been going to Moritz BWM for my last 3 BMWs. I live in Dallas but I prefer to go to this BMW dealership in Arlington because I find that they are more customer oriented and accommodating than the dealerships in Dallas. For my three BMWs, I have gone to the same BMW salesperson, Dextral Harris, who is very easy to work with and the process has been extremely easy, in and out with no hassle. I also like that all of the cars currently in inventory can be looked at from their web site so that I have a very good idea of the exact cars that I am interested in looking at before going over to the dealership. Also, I have found the service to be excellent. They are always, very accommodating and for those un us who are from Dallas they make dropping off the car and getting a loaner or having them pick up your car through their valet pick up service has been very convenient.

rickelkins

7 de mar. de 2013

When I visited the dealership I was just looking...Timothy met me at the door and I told him what I was thinking about. I hadn't planned on making a purchase that day. I felt no pressure and Timothy showed me around. I had a price in mind and early on I said "lets talk money" to my surprise he said "ok", I was expecting a big sales push, it didn't happen. We talked and he gave me a price, it was right where I wanted to be (actually a bit less) and I said "lets do it". They didn't have a mini that I wanted but Timothy found one for me and had it shipped to the dealer. Timothy did all the work I just said yes or no, it was so easy. I felt right at home and they were very concerned that I was happy with the deal.So far I am very impressed with Moritz and I'm looking forward to having my mini serviced just to see if my service experience equals my sales experience.Rick Elkins

tompar

4 de mar. de 2013

Doug did a great job for me. I would recommend him to all of my friends. We have bought several cars from him and it's why we come back.

DaliaB

3 de mar. de 2013

I purchased a BMW X5 from Moritz last week and certainly as I had expected, I love the vehicle. This is the third BMW I purchase from Dextral Harris at Moritz. My husband and I continue to rely on Dextral because he is honest, friendly, and makes the car buying experience a walk in the park. I have an extremely demanding job and a ten month old baby so my time to shop around was extremely limited. Dextral found exactly what I wanted and presented a great deal that did not require much negotiating at all. We conducted our negotiations via email and telephone and I completed the credit app electronically. The only reason I went down to the dealership was to sign the contract and pick up my car. It was efficient and simple and I couldn't be more pleased with the level of customer service I received from Moritz once again. I will continue to purchase my vehicles from Dextral for as long as he is at this dealership.

Texas48

27 de feb. de 2013

DO NOT TAKE YOUR CAR FOR SERVICE TO THIS DEALER. THE CUSTOMER SERVICE IS VERY POOR BEGINNING WITH THE SERVICE MANAGER (DELAGARZA), AND THE ASST. SERVICE MANAGER (FINCHER) IS WORST. I HAD TO TAKE MY CAR TO CLASSIC BMW 20 DAYS AFTER SERVICE AT MORITZ BMW. THE SERVICE MANAGERS WERE VERY RUDE AND CONDESCENDING. THIS IS NOT A REPUTABLE SERVICE DEPARTMENT AND A DISGRACE TO BMW. DUE TO MY HORRIBLE EXPERIENCE WITH THIS DEALER, I AM CONSIDERING TRADING IN FOR A BENZ. I HAVE PAID TOO MUCH MONEY FOR PURCHASE, SERVICE, AND FINANCE WITH BMW TO BE TREATED IN THIS MANNER. I WILL NEVER RETURN TO MORITZ BMW, AND HOPEFULLY I CAN SPREAD THE WORD!!!!

sanjanaram

26 de feb. de 2013

I highly recommend this dealership. The service is great and they are very prompt in calling you back. I bought a 2012 Countryman from here, even though I initially went in looking for the Mini Cooper. Brian was very friendly and patient (I'm a first time car buyer). The documents required for the loan were clearly spelled out, and it was approved in a matter of 1-2 days. They even gave me a temporary (new) Mini Cooper for about 10 days till my car arrived at the dealership. When I went to pick up my car, the finance person was really good - Robb Leyda. He clearly explained the different options I had and did not pressure me into buying any of them. Brian also set up satellite radio and the Bluetooth connectivity for my phone. I have not yet reached my first service or had a breakdown in my car, but I am sure they will make it as smooth and easy as possible.

mazrx7t

25 de feb. de 2013

Tony Theisz made our entire car purchasing experience as easy as possible. Tony walked us through the entire process without ever skipping a beat, or pushing us in any way. He allowed us to go at our own pace and was very informative with any questions we had. We couldn't be happier with our purchase and our experience with Tony and Moritz BMW. We will definitely be coming back for any of our future BMW purchases, be it new or used.

samontgomery

24 de feb. de 2013

Doug Mayberry was polite and knowledgeable. He impressed because he was not a "pushy salesman," though knowledgeable and detailed. When I visited the dealership, I was unsure of the type car I sought and asked Doug to see four different makes/models. Doug was patient and friendly at the dealership and during follow-up phone calls.My finance experience with Tony Canady was expedient.

kwitte216

21 de feb. de 2013

Timothy was friendly, helpful, and knowledgeable about mini-coopers. From the time we arrived to look at cars, to the day I drove off the lot in my new "happy car", our experience was a very pleasant one!

Livnpaintball1

21 de feb. de 2013

I purchase a car every year on the average. I have met all kinds of salesman and most are the same, except for John. He stands out from the rest in every way. Most of the time I dread the car buying experience but this time it was a joy. John Brunson was on the spot with every request and was very helpful. I will gladly be a repeat customer for him and will recommend to everyone.

Britt015

21 de feb. de 2013

I had an overall excellence experience here at Moritz BMW of Arlington and I absolutely love my new BMW. My parents were in the process of looking for a new car a couple of months before me, and when I told them I wanted a BMW they immediately sent me to Mortiz of Arlington and referred Tony Theisz to assist me. Tony was great, he helped me find exactly what I was looking for. He is calm, layed back and does NOT push you into any decision you are not comfortable with. He understands what you want and looking for and will do his best to do just that. Very patient I must add. So would definitely recommend that you ask for Tony Theisz when shopping at Mortiz BMW of Arlington.

mldavidson

11 de feb. de 2013

The staff was very friendly and attentive both over the phone and in person. I showed up late and they stayed late to finish the job. They were very patient and informative. I felt like i got a good deal on the first offer.

sinamatin

11 de feb. de 2013

Moritz BMW has been the dealership of my choice for over 10 years. I recently purchased my 6th vehicle from them. They have an excellent customer service attitude from sales to service. Dextral Harris has always found the car that I want and delivered it as promised. Robb Leyda in the business office, makes all the transaction simple and a breeze to get through. The service department and the valet service are exemplary. Other dealers should take lessons.

Lojay

6 de feb. de 2013

I had a great experience at Moritz BMW. I was referred by a Moritz employee to Sales person Doug Mayberry and I felt quite comfortable working with him and more importantly felt as though I could trust him which was very important to me. Also had a great experience with Tony Canady closing the financial side of business. Would definitely refer family or friends to Doug!

imeejackson

6 de feb. de 2013

My husband and I purchased our 2nd BMW at Moritz six years ago and Joe Blakely has been our service advisor. I came in last Tuesday for a regular maintenance on my 325i. While I was already there, I wanted to see if they had a CPO 750Li available and asked Joe if he would recommend someone I can speak with. I have been searching for a 750Li for 3 weeks with the features I wanted, not to mention the amount my husband was allowing me to spend. Joe recommended Doug Mayberry and Doug immediately showed me the car that fit my needs. I took the car home that evening, as Doug suggested, so that my husband can see the car. Within less than 24 hours, we closed the deal and I am now an owner of a beautiful 750Li. Doug is very honest and made the transaction very simple for us. He is readily available to answer any questions you may have about the car, even after the sale. I highly recommend Doug and he is unquestionably an asset to Moritz!

vsdodd

6 de feb. de 2013

I have been coming to Moritz BMW since 2008 and have always had a great experience. Mr. Dextral Harris has been my sales representative on all of my purchases and is alway very pleasant, attentive and informative. He is very knowledgable about the BMW product. I would highly recommend Mr. Harris and Arlington Moritz BMW for sales and service.

kimtony77

5 de feb. de 2013

Needed a new car because the old one was falling apart. Samantha was very helpful in figuring out which car we could get in due to the fact that we are on a budget. I don't even get off of work until nearly closing time for the dealership, but Samantha made sure she took me through the process which was refreshingly easy. I must say that this is the first time I left a dealership feeling good about my purchase. She even chose a radio station for me not knowing what kind of music I listen to. It's my new station now haha. I highly recommend working with Samantha especially if you're thinking Mini.

smilly76022

4 de feb. de 2013

Marco was a very laid back no pressure sale person. Took to the time to answer any and all questions we had during the sale and after we took delivery of our new MINI Countryman. I highly recommend Moritz and Marco Lopez if you are in the market or just want to check out a MINI!

alimack21

4 de feb. de 2013

My husband and I had been actively looking for a new vehicle. We actually pulled in to the wrong Moritz lot at first, so when we got over to the appropriate lot, Doug was waiting for us. We couldn't have lucked out more!!! Upon arriving at Moritz, Doug took wonderful care of us and our needs. He not only helped us get down to a reasonable price but took great care in answering all of our questions.

cibarra

3 de feb. de 2013

We thought the purchase of our first certified pre-owned vehicle in 2003 was a great experience....but....working with John Brunson and Tony Canady this past weekend COMPLETELY blew us away! This was honestly the easiest, most enjoyable car buying experience we have ever had!! Their friendly professionalism was so appreciated. It was nice working with a used car salesman who is not your typical "used car salesman"! :-) We look forward to continuing our relationship with Moritz BMW, John and the whole team! Feel free to call either of us if you would like more feedback!Mario & Carol Ibarra817-654-9875

lisaelia

3 de feb. de 2013

Joey Edwards helped us find a pre-owned BMW via internet with professionalism, responded in a timely manner and made the purchase effortless. Ken Moore, who helped us with financing, provided us with options, without being pushy. I will( and already have) recommend this dealer to others. Thank you.

csylvester

2 de feb. de 2013

Brian was awesome! He was very caring and efficient. He was very helpful without being pushy. He was there with a loaner till my new one was delivered,then I changed my mind and went with one on the showroom floor... he made everything happen smoothly!Thank you Brian!

marcemont

2 de feb. de 2013

Doug is a very attentive salesmen. no pressure and made the whole experience pleasure able. The whole experience of buying the car had no pressure.

MJ Reese

2 de feb. de 2013

Doug Mayberry is quite thorough and thoughtful! I have nothing but good experiences when I work with him to get a new car! Thanks, thanks!

samrmbinfluenced samrmb

2 de feb. de 2013

I cannot say enough about Bonnie Shinsky!! I have bought my all my BMW's from her and Moritz. She is such a pleasure to work with - her committment to her customers is impeccable! Bonnie and Moritz honestly feels like family! Thank you for another wonderful experience!!Sam

KrishnaVallapareddy

1 de feb. de 2013

Three years ago we decided to lease a new BMW, our first luxury car. We visited the dealerships in Dallas and Plano and found no 3 series SUVs to lease. The sales persons we visited were also very busy and never followed up with us. The experience at BMW Dallas was pretty bad, as the sales person was a bit rude and even recommended that we stick to used cars and not lease a new one.We decided to try the Moritz BMW as a last resort before heading over to Lexus. To our surprise, the sales person was very helpful. She not only discounted a new BMW X3 but also showed us several options for leasing or purchase. She also helped in locating the right car that would suit our requirements and ordered it for us. It took 2 weeks to arrive and the entire transaction went very smoothly. We also got several follow up emails AFTER the purchase asking us if we had any issues with the car.The Moritz BMW service wing helped us out with very service request and questions that we had. For every service call, we were given an awesome BMW Loaner car and our car was serviced in the time period that was mentioned to us. We never paid for any of the services as they were covered in the lease.Almost 6 months prior to the expiry of the lease, We were approached by Bonnie Shinsky from Moritz with a follow up on the lease expiration. She provided us with various options and specials that were available. Although we weren't unsure of extending the lease or purchasing the BMW X3, We finally decided to explore a new BMW 5 series car or renew/purchase the existing car. Bonnie showed us the price differences with the options and also discounted the car. We went ahead with a new lease and turned in the old SUV as a trade-in, which worked out better than returning the lease. A few days later Bonnie called back and mentioned that we had left our check book in the old car. She mailed it back to us promptly!We wholeheartedly recommend Moritz BMW and Bonnie in particular, if you're exploring on leasing/purchasing a BMW. You will not be disappointed in anyway!

ChrisKubes

31 de ene. de 2013

Marco was very professional and did a great job answering all of my questions. I appreciated the fact that he was not pushy in any way. Will definitely be using him in the future.

thaonguyen

30 de ene. de 2013

I would recommend Brian McNulty to anyone who is looking into purchasing a new car here. He's down to earth and very genuine. He'll go to the extreme of finding what you want, help answering questions and showing all the neat tricks of the car!

wildygrrly

29 de ene. de 2013

I have purchased two cars from Brian and both times he was willing to work with me to find the right fit for my budget. He doesn't just try to talk you into the highest dollar sale, but looks at the qualities you are looking for in a car. I have been very happy with my experience.

mfadler5

29 de ene. de 2013

My 2013 750iL is my sixteenth BMW from Moritz since 1987. I enjoy cars and especially the ultimate driving machines that excite and have a soul. Truly, the best part of any day is driving a car that is special. Through the years, Moritz has been a faithfull partner in my passion, from sales to service. You can feel the commitment to customers. I have been known to drop in just to talk to my friends at the dealer, and enjoy the smells of the new cars.I met Ken Osterloh years ago. He knows me and I respect his judgement as a friend and as Manager of BMW. I would only refer my friends and colleagues to the best. All my referrals have been treated with great care and have become converts to Moritz. All have felt pampered and confident they got the best deal. Can't wait to drive home in my 650!

bted

28 de ene. de 2013

My overall experience was above and beyond anything I could have expected! Going in to purchase a car should be stressful right? WRONG! Moritz offers the best customer service around and worked with me to get me into the car I wanted! Please forgive me for forgetting the names of the finance team involved (I was so excited by the end!) as they were a key factor in making my purchase work! At this dealership everyone is on the buyers side! From now on I will only purchase cars from The Moritz Family of dealerships and I will always recommend them to my friends and family. Thank you so much for getting me into the perfect car!

X3driver

27 de ene. de 2013

We have purchased 3 cars from Dextral for the past 10 years and will always go him for future purchases. We like dealing with Dextral because we don't feel like we are dealing with a push cae sales person. It feels more like we are making a fair business deal for both parties.

nwcarbuyer13

23 de ene. de 2013

I had my worst customer service ever at this dealership among anything i have bought in the past and surprisingly this was my most expensive purchase.The sales person did not seem interested in selling a car and treated me really bad! The moment i landed he told me he have to make me wait since he is busy with another customer and all the while i was there, i did not see another customer come to him.Then during the discussion he tells me he will call me back and let me know if he found a vehicle which matches my requirements because HE WAS VERY HUNGRY AND WANTED TO HAVE LUNCH!!! i was SHOCKED! was he kidding me!! i am here to buy a 40k car and he is more bothered about having lunch!Later, he tried acting really pricey and told me "Atleast i am getting you a deal" which later turned out to be super crappy. He quoted me 200$/mo than what was quoted on the website and valued my car(which indeed is in good condition) worth nothing!!My worth experience ever! Even a department store treats you well whether you end up buying a dress from them or not which costs tiny tiny fraction of the cost of BMW.

DeLische

22 de ene. de 2013

Samantha greeted us when we were looking at the Minis. Gave us several options. Never felt pressured at any point. Robb in finance was great also.

Captaindave66

22 de ene. de 2013

I am not an easy person to sell a car to, but thanks to Brian McNulty and all the time he took to answer all of my questions, it was a very pleasant experience. All of the people, both in sales and management, were outstanding. I bought a new Mini Clubman, this is my first Mini, and if the car is one-half as good as the people that sold it to me I will be very happy customer.Thanks again to Brian McNulty and all of the sales staff at Moritz Mini of Arlington.Dave McCullers

Cgrady48

16 de ene. de 2013

THIS IS THE WORST SERVICE I HAVE EVER RECEIVED. I WILL NEVER VISIT THIS BMW DEALER AGAIN. I AM A 2TIME BMW OWNER AND I HAVE NEVER BEEN DEGRATED AND SPOKEN TO IN A CONDESCENDING MANNER IN 10 YEARS. THE SERVICE MANAGER NEED TO TAKE A CLASS ON CUSTOMER RELATIONS. THEY USE FALSE ADVERSTISEMENT TO GET YOU IN THE DEALER AND ONCE SERVICE IS COMPLETE THEY DO NOT HONOR THE ADVERTISEMENT....BAD BUSINESS AND IM GOING TO SPREAD THE WORD ALL O ER THE WEB.

aerosolfaith

15 de ene. de 2013

Overall my Experience with Moritz BMW was smooth, John made my purchase easy and hassle free. He was extremely knolwgeable about the car and its features. Very pleasant experience and I will certainly do business with Moritz again!

jhayes38

13 de ene. de 2013

I went in to Moritz BMW looking for a nice gently used BMW. After looking at a few models and doing a test drive, I was sold. John made it very easy and as painless as possible. after my pre-approved financing fell through they worked to get me financed through BMW. They were able to finance me at a lower rate than my bank could! I am extremely happy with my purchase here and definetly see myself coming back in the future.

jackaren

12 de ene. de 2013

We came in to have our 2011 serviced and ended up leaving with a 2013 Cooper hardtop. Great service all around. Gerald was great in service and when we found out that our car needed extra work for an oil leak he got us a loaner car which turned out to be the one we bought! The wife always said she wanted a chili red and now she has one! Thanks to Gerald and Tim for great service! We are loyal Moritz customers now for sure!

giovanni2

12 de ene. de 2013

A very pleasent exsperance. We were able to purchase a car to our sodisfaction in just few hours.It was a pleasure to deal with Marco lopez becouse he was very frendly, attentive and competente.

austine

11 de ene. de 2013

I worked with Samantha, She is Honest, Intelligent and pays attention to Key datails, in my case she met all the goals, caring and very frindly. She advised me on key features of the car then asked me to select what l needed in the car and continued to explain them in full details. I would recomend her any day to any one, She is the best. My experience was wonderful and l would say she made my purchase easier to decide and make. Thank you so much.

carla_hinson

11 de ene. de 2013

Samantha was amazing! I was really dreading buying a new car, but the experience so painless. Samantha had the perfect car watiing for me! I will send others to Moritz and will have them ask for Samantha. I will also go to Samantha for any future needs. I am looking forward to making my mini my own!

asenglish21

9 de ene. de 2013

I am a loyal MINI owner, when I was notified by Jonathan (My Service Advisor) that my old MINI was going to need to have it's transmission replaced. There wasn't a second thought that I would just buy a new MINI. I had been in a loaner car for a week and was very pleased with it. I went in and saw Tim (My Sales Guy) and asked if it was possible to purchase the loaner car, he checked on it and said 'of course', some paperwork was done, I think I got a good deal on the car, however a little disapointed in the trade in value of my old MINI, I think loyal MINI owners should get some perks. I can't remember who the finance guy was, but he was easy going as well and explained everything in easy to understand jargon. The process was fairly easy and not burdensome, however I did still have some issues (i.e. car not ready when promised, was offerred free accessories, those didn't come in when they were promised, when they did come in they were the wrong ones, etc.). But Tim and Jonathan are alwasy very plesant to work with and apologetic. Overall my experience was great, I still love my old MINI, but I am really loving my new MINI.

Ken Polhemus

8 de ene. de 2013

Yesterday my wife and I were out kicking tires to see what was available to replace a car that I had given my granddaughter. We saw the Mini at a car show in Ft. Worth but really didn't know anything about them. When we arrived at Mortitz we were promptly greeted by Brian McNulty. Instantly my wife and I both liked Brian. He was very friendly, patient, knowlegable about the cars and was a good listener. I marveled at his patience with me. Not knowing the car at all, I keep jumping from a 2 door to a four door, from a S to the other models all along asking him over again about the individual features and the prices. Brian was VERY knowledgeable about ALL the Coopers. All along there was absolutely no pressure from Brian at all. I originally was going to go to two to three dealers that day to compare cars. But with Brian's help he really sold me on the car without much concern on my part about price. I originally was not going to pay as much as I did but with his knowledge of the features I end up buying a Mini S off the showroom floor. Great experience with Brian and I would use him again for my next purchase and certainly recommend him to others. I can't comment on the Service Dept yet. Everyone we met yesterday was very friendly and helpful. The buying experience was very painless and I would go back to Mortiz absolutely again.

nelda.allen

8 de ene. de 2013

Samantha is a great salesman! I went in for maintenance on my Mini Countryman and she worked with me to produce a great deal for a new Countryman! She was patient, amiable, and very thorough in her dealings. I will use her again when I purchase my 6th Mini!!!

Fabrice

7 de ene. de 2013

Our experience with Charlie was great! We live in McKinney and we bought our car from Charlie because of his exceptional customer service. He was very responsive and helpful with any questions we had. We ordered a custom car on a Saturday and on Monday the car was in production. The whole process was very smooth. Thank you Charlie!

n.keiser

7 de ene. de 2013

Timothy D was fantastic, he was very knowladgeable about the car and spent a good time with me looking for what I wanted and then when we could not find in stock we ordered a 2013 Countryman. I have bought many cars in the past and Timothy has ranked in the top 2 of the 8 or so cars I have bought in the years. He has a wonderful personality and went out of his way to help. I have given his name to my friends who are looking for a Mini.When the car came he called and when I picked it up we did not spend much time in the finance office which I loved. We then went over everything in the car. Timothy is a gem or a person. I rate him a 10.

ssneed

5 de ene. de 2013

Moritz and their employees have always been wonderful to me. Doug Mayberry was not only my salesman, but he became a friend and helped me through what I considered a difficult time. I will continue to buy my cars from there, and as long as Doug is there, he has a loyal customer in me.

Scorpiobryan

4 de ene. de 2013

I had the best car buying experience ever when I bought my mini at moritz mini. Timothy was absolutely outstanding, the car was everything he said it would be and I will definitely go back to moritz.

ashleea

3 de ene. de 2013

Great service and very friendly. Marco was very helpful with everything and I got a great deal on my MINI Cooper S. First time buying a car and I'm am very pleased.

lenel

3 de ene. de 2013

Victor Noble and Tony Candy made the process painless. They did a great job of walking me through the all the fine print and making sure I was more than comfortable with what I was getting. I enjoyed the entire experience and would highly recommend both Victor and Tony.

trenzt

1 de ene. de 2013

I called Marco New Year's Eve morning, he took me thru what they had over the phone. We worked thru the details as I drove up from Austin. When I got there the car was ready to roll...making the process short & sweet. Marco took his time, but was able to move at a pace that got us back to Austin (same day) at a great time. He's very professional and knowledgeable about the product and I'd recommend him to anyone look for a MINI.

Bogie1377

31 de dic. de 2012

Alway service ever from a car dealership, Tony had my Mini in and out in only a couple hours on New Years Eve. A specail shout out to Samantha Miller who one year ago treated my like well nothing else when I did not even buy the car from Moritz but since it was purchased their she treater me like I did. Love the service at Moritz and I will be a loyal customer from here out and my friends who know me will tell you I change cars every 3 years or sooner

Dinah Mack

31 de dic. de 2012

Doug Mayberry - Thanks for getting me into a nice car with a great interest rate. It was a pleasure to work with a quality sales person such as yourself. One of your strongest traits is your ability to listen to my requests, and act upon them by getting me into the car I wanted. I appreciate your ability to follow-through and to make me feel comfortable through the long car buying process.

Zinatnajafi

29 de dic. de 2012

John Brunson was the most professional, friendly person I have completed business with. He helped me find the perfect car. For 6 weeks he stayed in touch with me and updated me on new arrivals. Once he received the car he knew I would love, he let me know right away and I bought it the next day. He is very efficient and works to create a smooth buying experience. I will only come to John when it's time for a new car and will recommend him to all of my friends and family. Thanks John for making this such a wonderful experience.

Izzy D

28 de dic. de 2012

Charlie did a terrific job addressing various issues through the ordering / delivery process and ensured my car shopping experience with his dealership remained positive. I would strongly recommend Charlie to anyone looking at a BMW in the DFW area.

Darla J Richards

28 de dic. de 2012

Samantha Miller is a doll! From the time I walked in the dealership last year I have loved this gal! I had a MINI and it was OK.....Sam put me in a little Caddy and I know it is going to suit me lots better. Thanks Moritz.Darla J. Richards

Colt

28 de dic. de 2012

Just worked with Ed Barton on delivery of 2010 BMW 535. I've got to say that Ed was one of the best folks I've ever worked with on a new car purchase. The transaction was very smooth and Ed was super knowledgeable on the products and services that BMW offered. Thanks Ed for a great buying experience!

Chris W.

27 de dic. de 2012

I recently purchased a BMW from Moritz, and the salesperson who worked with me from start to finish was Dextral Harris. I've owned and driven many cars, but had never driven a BMW before visiting the dealership. I went there after having conducted my own online research of the model that I was interested in, and determined that their inventory offers best matched my wants and needs. While my girlfriend and I were looking around the cars outside, Dextral introduced himself to us, and asked if he could answer any questions. I told him that I was looking into buying a BMW, but had never actually driven one. After stating this, he asked me if I would like to test drive a car that evening. My answer -yes. He handed me the keys to the cars that I chose to test drive fairly quickly, and I wasn't questioned about where I worked, what I drive now, what I would possibly put down, etc. The test drive went great. I didn't buy on my first visit, there were other great close contenders. When I did ask Dextral for opinions, he offered suggestions which really helped assist me during the serious decision-making process. In the end, I got an amazing car. I can summarize my overall experience at the dealership as respectful and positive. The basis of my opinion draws greatly from the degree of efforts by Dextral in relation to his assistance to me when I requested working out a more equitable term of sale with the dealership for my vehicle-which he was able to make happen, as well as his professional customer service.

csatcher

24 de dic. de 2012

Doug was professional, proficient and very knowledgeable. He went out of his way to get me in the vehicle I wanted with no high pressure sales tactics! He even drove me to the rental company to return my rental car. Doug and Tony both explained the warranties and options very thoroughly and answered any questions.

mitzilla

23 de dic. de 2012

What can I say? This is my third MINI, and third from Moritz MINI! Moritz hires the nicest, most knowledgeable staff. My salesguy, Brian McNulty, is a perfect example. MINI's sell themselves, for the most part, but, when you need human assistance, Brian is the guy to have, especially when you are switching models. I went from a three year old MINI Cooper S, to a 2012 MINI Cooper Countryman S ALL4. I wanted a bigger MINI, and the Clubman was wasn't quite there. Moritz and MINI were having a tantalizing sale on the 2012's, complete with amazing financing. I think I drove all the Countrymen S's available at Moritz. Patient man, that Brian is. After we worked through the numbers, it was to Finance, always slightly scary for me. Not to worry! Kim Green makes it easy. I would be remiss, if I didn't mention the Service Department, and my Service Advisor, Tony Segreti. You don't find yourself at the Service Department often with a MINI, but sometimes something about its MINIness will surprise, and you need an answer. Tony's your man. He's easy to work with, accessible, and always patient with dumb questions, of which I've had a few! Buy your MINI from Moritz. You can't go wrong.

gmata13

21 de dic. de 2012

I decided to order a car from my BWM dealership in Austin but wanted to see a 535i series Dark Metallic color so I stopped by at Moritz. They showed me a car with a unique interior color and I thought it looked ok. I was straight forward with the salesperson that I was dealing with the Austin dealership. I left and called my salesperson in Austin and he said that they could do a dealer trade with Mortiz. The next day I get a call from the Mortiz salesperson and asked if I requested a dealer trade, I said yes. He replied with an angry voice that they were not going to release the vehicle an proceeded to say I wasted his time. He said the only way I would get the car would be to buy it directly from them. I wasn't going to be bullied to buy a car from them so I said thank you but I will order the car. Their sales tactic reminds me why I hate buying cars. I'm lucky that Austin BMW have better acting sales people that Mortiz. I ordered by car and save money by not having to pay for the dealer trade transport fee. I would recommend Plano BMW over Moritz.

adityaDamaraju

21 de dic. de 2012

Excellent, John was very cooperative and very dynamic. He answered all of our questions, got us the car we wanted and made the process very easy! I would definetely recommend him for my friends!

Minikat

21 de dic. de 2012

Samantha was a wonderful sales person to work with.She was patient, listened and was informative.She was friendly,easy and not pushy at all.She works with what you want.I would recommend her as a great motor adviser.GO MINI! Talk to Samantha!

MaryPrunty

20 de dic. de 2012

Marco was very friendly and helpful. He took very good care of us and had thorough explanations of all features on the car. He was patient and kind. We would recommend him to anyone.

klhaymon

18 de dic. de 2012

I stopped at Moritz just to "look" and was greeted by Samantha Miller. She was very knowledgeable about the entire process, from interest rates to credit qualifications to pricing. I already knew I wanted a Mini but dealing with Moritz and Sam made the decision to purchase a NO-BRAINER. I was in and out in less than an hour (I completed the app online 1st) and everyone was so friendly (even the other customers were happy and friendly). Moritz has earned a customer for life!If you are in the market for a new BMW or Mini, I can say whole-heartedly, this is where you want to purchase!

gkm72

17 de dic. de 2012

The overall experience was good, although initially we were dissatisfied with the trade in offer, the rest of the process was smooth. I don't like buying new cars, because usually the sales people are very pushy, but Brian was extremely nice. My wife enjoys her new Mini!!!

ASVANE

13 de dic. de 2012

Being a first-time vehicle purchaser at a dealership, I had a very good experience. The process was quick and painless. Every step was to the point and no large problems occurred for me.

Chad Enright

12 de dic. de 2012

I typically would rather get a root canal then deal with a car salesman but Samantha made buying my car painless and even enjoyable. She was very well versed on all makes of the Mini and was more then happy in helping me find the car that was right for me. At no time did she make me fell pressured to buy a car or harass me over the phone like your average car salesman. Would do buisness with her again in a heartbeat.

gshenk

10 de dic. de 2012

I live in Amarillo & bought my first Mini from Moritz so when we were ready for another one we called & talked to Marco. He was very helpful in answering our questions & came up with a Mini that suited us to a T. I drove down to finalize the deal & Marco was absolutely the most helpful & professional person you could possibly ask for. He was very prompt & true to his word. I was nervous about getting around in the area from Amarillo to Grapevine to Arlington but he kept me very calm. I love my car & he checks on me periodically which I appreciate.

amypelzel

9 de dic. de 2012

Charlie was amazing! He answered all of our questions, got us the car we wanted and made the process very easy! We talked to other Dealers and none of them were as responsive as he was! We got a great car, great experience and paid a fair price

Pbone

7 de dic. de 2012

I had a written confirmed deal to buy a car from them and they backed out, claiming it had been sold to someone else that same day. Working with them to find a replacement and if they come through I'll revise, but as for now, no stars. Do not honor their word.

cyndiacopeland

6 de dic. de 2012

I am a MINI Cooper Fanatic!!! There are 3 Mini Coopers in the family!! I own 2 of them. I wouldn't think about having anything BUT a Mini Cooper. I love those cute little cars!!!All 3 of the cars came from Moritz in Arlington, Texas. It is a great dealership.Now for my salesman. Marco Lopez. He is the absolute BEST salesman at Moritz MINI!!! He was always there for me when I needed to ask a question and believe me, I had lots of them! Lol. He made sure that everything was perfect! He made sure everything went smoothe all the way from actually buying the car to picking it up at the dealership. This time I built my MINI just exactly like I wanted. My MINI took a cruise across the ocean and then made it's way to the Moritz dealership in Arlington. The only thing I could wish for would be a dealership in Amarillo, Texas or a little closer. The service part of the MINI isn't so fun. See, we live in Amarillo, Texas which is about a 7-8 hour drive away from Arlington, Texas. So, I don't get to take advantage of the little quirks, like carwashes, that Moritz MINI offers. Maybe someday.Again, thanks Moritz MINI and Marco Lopez. You are the BEST?Cyndia CopelandAmarillo, Texas

frankleone94

5 de dic. de 2012

Samantha was a pleasure to deal with. She made the entire feel welcome, answered all of our questions in a timely manner and always did so with a smile.

135iUSN

5 de dic. de 2012

TONY was great to deal with!!! Drove X1 28i, X3 35i, 2012 335i. Tony had no reserve in letting me explore my interests and getting a feel for well what feels right. This will be my second BMW (keeping my 135i) Tony followed up with a VM 2 days later just to check in and see if I needed anything no pressure from him at all. I haven the chance to call him back, but will. Thinking of trying out the 535i they have a demo. Don hesitate to reach out to Tony won be disappointed.

cfowler227

3 de dic. de 2012

We just purchased our 6th vehicle from Doug since we moved to Texas 9 years ago. He is always courteous, forthright, and honest. He knows exactly what we like and what will work best for us. He gets the deal done!

Madhavinp

1 de dic. de 2012

Customer friendly and very respectful. Fair dealing overall. But the location is a bit far as I live in Irving. Retail and leasing options are fair enough.

betty3175

30 de nov. de 2012

David Decker went above and beyond my expectations. He was by far the most attentive and caring individual. He is extremly knowledgeable about BMW. I would highly recommend David and Moritz to all my friends and family members.

*adrian*

29 de nov. de 2012

From the moment I walked through the door Marco was kind, helpful, and patient during the buying process. I never felt pressured or uneasy about making a deal. Marco also impressed me with the knowledge he had of vehicles and answering every question asked.

kine.pradeep

26 de nov. de 2012

I didn't know where to start with my new Mini . Moritz Mini was the closest to me so, I started there. During My visit initially i had to take a quote and leave but Brian from Mini actually helped me to get the right car as per my requirements and in my price, so i had to placed the order immediately ,he assured me that my order would be get in time, actually it took 4 weeks for delivery , which was 2 weeks early than what they told me . people are helpful , and i would refer few friends to them .

jclar269

26 de nov. de 2012

Had a great experience at this dealership. David, the client advisor was friendly, genuine and helpful in assisting with my two small children that came along with me. He was able to prepare my paperwork without me being there so that my new car pick-up process was smooth and brief - Thanks!

Sidney45

26 de nov. de 2012

Timothy Darrough was outstanding, courteous, professional and overall wonderful to work with. Will recommend Moritz Mini (and Timothy) to all. Absolutely love my mini and the service from Moritz!

collins22

23 de nov. de 2012

Very knowledgeable and helpful throughout the entire process of ordering and receiving our Mini Cooper Coupe.Marco kept us informed on every step through the process.

durante5

22 de nov. de 2012

Excellent. I will be back the next time i need a car. SAMANTHA is awesome. She is the most patient, non pushy salesman. Her knowledge of the Mini is amazing.

tlclarkson

20 de nov. de 2012

Being new to the DFW area, I didn't know where to start with my new BMW search. Moritz BMW was the closest to me so, I started there. At my first visit, I was not ready to buy but, "just looking." After meeting Dextral Harris, I felt no need to shop anywhere else. Dextral assured me that he would be willing to help once I was ready to buy. Approximately one month later, I was ready to buy and the experience was nothing less than exceptional. The staff were very helpful and wanted to make you feel important and not just another deal. I really appreciated that. Kim Green made the financing easy and simple. I will definitely buy my next BMW from Moritz.

nicolerenee10

20 de nov. de 2012

My experience at MOritz BMW was an overall awesome experience. I was helped by Doug Mayberry and he helped from step 1 to finish. The bank was being a tad difficult with my deal and he pushed the deal in order to get me in the car I really wanted, instead of just pushing me into a different vehicle. I appreciate the honesty and ginuene intentions. I will definately be sending business Moritz BMW's way! Love my new car!

RhondaAdams3

20 de nov. de 2012

Samantha is great. We have enjoyed buying 2 Mini's from her. She is so knowledgeable about the Mini. I think we test drove 5 Mini's before we made a decision. She was very patient with my husband in making a decision. Samantha is a joy to work with. Once again she made car buying a great experience. Thank you Samantha, keep up the great work!!!

stephanie77e

18 de nov. de 2012

I had a wonderful buying experience at Moritz Mini! Timothy Darrough was friendly and truly dedicated to finding me the perfect mini cooper. Typically buying a car can be very stressful but it was actually a really easy process. I never felt pressured or hassled like I did at the other dealerships I visited. The staff even stayed after hours so I could buy my car, now that is customer service! Timothy checks in with me just to see how I am enjoying my mini cooper, I would recommend working with him when you are in the market to buy a car! I will go back to see Timothy when I decide to trade in my car in the future but for now I am loving my mini cooper!!!

teenahle

18 de nov. de 2012

Victor made my car buying experience so painless. I was looking for a car for at 16 year old and he listened to what my price range was and requirements of the vehicle. I spent less than 45 mins, no haggling and no hard salesman tactics!! We have been buying used cars from victor for the past 5 years and follow him where ever he goes. We will continue to follow him!

SAM JARRETT

15 de nov. de 2012

i have rated moritz a 5 on the 3 cars i have purchased from them in the last year... this time they rate a 5 in service.. my advisor is steve hooker. being a retired police officer i pretty much can size someone up in a very short time.. i knew in less than a minute he was my guy.. set up my maintenance in a jiffy, set up my wifes phone for hands free ( i'am a dino when it comes to electronics ) & gave me solid advice on setting up B M W assist...can't afford it at this time but now i know what to do when i can..he showed me around as it was my first time at service dept...when my 3 was ready he came & got me & walked me out..3 had been washed as it was filthy & looked great.. he thanked me for my business and 3 & me were gone.. i will definately try to keep him as my service advisor..nice guy, knowledgable, & compentent. oh!!! the price he quoted me was the price i paid & the best surprise is no surprise at moritz where they don't bragg about excellent service, they deliver it sam jarrett

Sivers1

14 de nov. de 2012

We already owned a Mini Cooper which we bought when we lived in Southern Ca. We have had it serviced at Moritz and wanted to purchase a Countryman. What we wanted was on the lot and Brian McNulty was our contact. We found exactly what we wanted and Brian was excellent. He was professional, courteous, knowledgable and was just a pleasure to deal with. He made my wife and I feel right at home and bent over backwards to make our buying experience a pleasure rather than a chore. He deserves some recognition for the way he handles himself and if more sales people in this world had his personality the automotive industry would definiely benefit.

scottandroni247

13 de nov. de 2012

Great experience. Samantha was nice to work with. Wasnt happy about a $ drop on my trade in, after I ordered. Not her fault. My advise if you order a car, do an early trade right then. Do not wait for your car to arrive because value will drop in 6 weeks. Love my new MINI. Thanks Samantha!!

heyitsdebv

13 de nov. de 2012

Samantha, worked with us looking for the exact car that we wanted...she located the car and than gave us the description of the car... she explained what we needed to do to finance the car... When we came to dealership to take ownership, she offered us refreshments and then showed us our car. She explained and showed us how to operate...finance department was nice too.We will buy a car from Samantha at Moritz again :)

horn0323

13 de nov. de 2012

doug in sales worked hard got me my bmw 335i for a great price also tony in finance put in hard work got me a great rate will be buying from this dealership again

Stickfugure

11 de nov. de 2012

I enjoyed working with Samantha Miller at Moritz Mini, and highly recommend her to advise you if you're in the market for one of these unique autos. Samantha has a low-key and pleasant approach and her enthusiasm for the product is obvious. I had a positive experience with everyone at the Moritz dealership.

MiniCooperCountrymanS

9 de nov. de 2012

Rated 4 for overall experience because the wait to get into financing was a hour! Everything else moved quickly and smoothly. Timothy has been just as accommodating after the sale as he was during the sale.

12dreadcat

8 de nov. de 2012

I have bought many cars in my life, I am 51 years old. I have never had such a great car buying experience as I had today when I purchased a BMW from John Brunson at Moritz BMW. John is young but very wise. He listens well to his customers and comes up with the best car for them. John knows that every customer is unique and will spend the extra time to find the exact car for you. I came in at 3:00 pm and we drove two cars, did the paperwork with Tony who is also another admirable member of the Moritz staff. John detailed my new car himself, and then sat with me and fed any personal setting he could into the car, blue tooth for my phone, radio stations, blinker setting the list goes on and on. I have two daughter, but if I had a son, I would want him to be as caring and trust worthy as John. Again Thank you John and the entire staff at Moritz BMW. I don"t think I will ever buy a car from anyone else.Jennifer MoralesDenton, Texas

KTBrizell

8 de nov. de 2012

My purchase at Moitz was possibly the most satisfying experience with a car dealership. I was considering my options, and John Brunson was most helpful and informed me in a clear and detailed manner with all my options, before making my decision to purchase. I LOVE my MINI! I trust that anyone to visit this dealership is in great hands when working with John. This is my third vehicle from Moritz, and John is by far the most attentive and caring individual. Moritz is a great place to have a family-team member like John Brunson. I value his honesty, and will continue my business here at Moritz, as I am their loyal customer.

Kam2635

8 de nov. de 2012

My husband and I have always worked with Bonnie at Moritz. We just got our 4 th BMW! Bonnie was great with "training" me on all the new gadgets on the 2013 328. I had to bring my Grandson at the last minute and she gave him her phone so he could play games. Thank you Bonnie!

NeilPalmer

7 de nov. de 2012

I came into Moritz looking for a new car. To be honest I had visited multiple dealerships including other BMW ones. I can't stress enough the impression David left on me the moment he greeted me. He was helpful on determining what car I needed in reference to my wants. What stood out the most was how I could tell he wanted to sell me a car, however was NEVER pushy or upset that I had to go talk to the wife before buying. He stayed in touch with me for the few days after my initial visit and made me feel good about the entire experience. I ended up with a 2013 BMW 550i and I can't tell you how much we love it. I had considered the model below this one because of price, however in listening to my wants David recommended the 550i instead. I can tell you it was not because it was more expensive but because I like power. Today while he gave me a complementary detail he gave me the car I wanted to begin with as a loaner and I can tell you now I would not have been near as happy with it. David's professionalism stood out to me right there because he didn't let me make a mistake. Not only will I recommend David and Moritz to all my friends and family, I will never buy another car from anyone or anywhere else. Job well done!Neil Palmer

Tiffers123

7 de nov. de 2012

Brian was a great help! I walked in there not knowing anything about Mini Coopers, but left knowing a lot! The whole process went very smoothly and he made sure that I was taken care of. I'm very glad he was the one to assist me. :)

HoPaint

5 de nov. de 2012

Best car buying experience in 30 years of buying 8 new cars. The salesman, Marco Lopez, went well beyond my expectations in helping me get this car and got some discounts for me that I would not have found on my own. Robb Leyda in finance was also very helpful.The dealership is clean, well staffed, has a good inventory, and gives prompt attention. Could not be more pleased with this buying experience.

Eakautz

4 de nov. de 2012

The team at Moritz led by Ken makes it easy for us to do business with them. They listen and look to address our needs. On the service side Joe has been been a pleasure to work with. We are repeat customers.

Zane6842

3 de nov. de 2012

This is my 2nd MNI! Brian McNulty really made my MINI experience effortless, relaxing and quick. Kim Green was easy to work with and took great steps to insure I got the best rate. Both of these guys A+++-Josh

Max K. Jones

1 de nov. de 2012

All staff members greated us warmly and professionally, took time to answer all questions and helped us decide what model of car to purchase. Marco Lopez provided first rate service, always focusing on our needs And our new Cooper hartop will arrive in about a week. Great car and dealership..

MortizFan

31 de oct. de 2012

Richy Harder made the buying experience excellent. He has an approach that cuts thru the red tape and gets down to the exact facts of the trade. His communication throughout the process was commendable. Charlie Thompson handled the selection and delivery of our new BMW. Charlie is extremely knowledgeable of the specifics of the vehicle and works well with the customer to explain every detail. Our experience with these two individuals rate a grade of A+. Great experience from beginning to end. Love the 2013 BMWi. Truly it is "The Ultimate Driving Machine"

Bruce Bynum

31 de oct. de 2012

My wife and I purchased a new 2012 Cadillac SRX through Moritz during October 2012. The sales person was David Decker. We have purchased 2 other vehicles with David as the sales person through a different dealership and car manufacturer. Our goal was to purchase a vehicle using David Decker as the sales person, at whatever dealership he is employed. David is very friendly and honest, and was successful in achieving excellent service and closing the deals, exactly as we agreed. In reference to Moritz dealership, the personnel were friendly and helpful, from the service department and finance manager to the dealership manager. I would highly recommend anyone seeking to purchase a vehicle, irregardless of make and model, use David Decker as the sales person and Moritz as the dealership.

mwilliams971

30 de oct. de 2012

I was very impressed with the professionalism the dealership showed me, both on the phone and in person. I was very pleased that I was able to speak to Mike Moore and come to an agreement on my purchase and trade in offer prior to coming into the dealearship. I drove 5 hours from Houston to Arlington to pick up this particular X1. Once I arrived at the dealership, my husband and I was greeted by the ladies at the front desk. Mike, my Sales Rep. and Kim, my Finance Officer, had everything ready. My experience was definitely a no hassle, no pressure environment. Mike took the time and explain all the features of the car and Kim took the time and explain all the warranties that was available. I will definitely refer my friends and family to this dealership.

Danarouch

29 de oct. de 2012

Charlie made my car buying experience comfortable, positive, and fun! He was very knowledgeable, patient, and friendly while helping me figure out what I wanted in a car. Great to work with!

sonthe.nguyen

27 de oct. de 2012

I highly recommend Marco and this Moritz dealership for a Mini purchase.The service was professional, prompt, and courteous.Since the car I ordered was not yet at the dealership, I was provided a loaner for a week, and this allowed me to get familiarized with the Mini and enjoy my car even more when it was delivered.I'm also impressed with the concierge service, and this at no cost for the first 3 years!

tamilantz

25 de oct. de 2012

We have never purchased a car so easily!! Charlie took the hassle out of the entire situation!! He was knowledgeable, kind and had such a servant heart!Truly a great experience! I would highly recommend Charlie to anyone interested in purchasing a car!!

joe.sullivan.5836

24 de oct. de 2012

I custom ordered a car with Bobby Murphy, and he walked me thru the process in a very efficient and prompt manner. Bobby took me thru multiple cars to show me each option so that I could make an intelligent decision on each choice. He also kept me up to date with emails on the process at every step.I am not prone to write review or make recommendations to friends about a company, but I truly felt compelled to do so with Moritz. It is by far the best car-buying experience I've ever had. The purchase process was as effortless as it gets. Combine that with being the only BMW dealer in Dallas that does concierge service, and this is the only place to consider when buying a car in the metroplex.

ReneeMicklos

24 de oct. de 2012

This is the second time I had the priviledge to work with Samantha Miller. She knew ahead of time the color choice that I had and directed me to the perfect car. From start to finish both times she was knowledgeable and provides great customer service. I highly recommend Moritz and Samantha Miller. You will not be disappointed!

vette35

24 de oct. de 2012

I have been a customer with the moritz family since 2010 when I purchased my first BMW. Marcus Gibbons service to me and my car was outstanding! I recently purchased another BMW from Doug Mayberry and like the first time he made sure I was getting the best deal. I went in and drove out with my new BMW! Thanks a lot with customer service like this I will continue and I will refer to make my purchase with Moritz!

skgonsalves

23 de oct. de 2012

From the time I walked into the dealership I was treated with courtesy and professionalism. I mainly worked with Marco but finalized the paperwork with Ken. Both were very professional and friendly. I was never pressured into anything I didn't want, which includes extended warranty, a more expensive car or a car with features I wasn't interested in. As a matter of fact they didn't have the car I wanted originally so I had to come back a week later and Marco kept me informed of the status the entire time. He was not pushy but always professional. When I arrived the second time the car was ready and waiting. Ken in the finance department was very easy to work with and the final paperwork went very smooth and like I said earlier he did not try to sell me anything I didn't want. I really appreciated that. The car is fantastic! My wife and I love it! If we need another MINI Cooper we will definetly look at this dealership again. We tried other MINI dealerships in Dallas and were not treated well at all. Moritz and their employees are first class! THank you!

Maxie01

23 de oct. de 2012

Doug was the Best salesman my Husband and I have ever encountered!He was so Honest and polite, He kept it so real for us! We have found a new friend!Thanks Doug for our BMW!!!!!!Mr. and Mrs Carlos Maxie

joncoduti

23 de oct. de 2012

This was our first time in the dealership and I have never driven a BMW. Our sales rep, John Brunson allowed us to test drive the models I wanted to choose from. He was not pushy or have the aggressive sales tactic which I appreciated. I would recommend this dealership and John Brunson to anyone in the market looking for a used vehicle.Thanks,Jon C.

RedBaron73

23 de oct. de 2012

I shopped all of the local dealers, and had decided that price was going to be the bottom line, willing to sacrifice service. BMW has great service, and I was not so concerned about the dealership. I used the internet to shop, and Charlie Thompson was the sales rep that responded. I told him what the deal he had to beat was, and that I was not willing to play games.Charlie called back within 15 minutes, and said he could do everything I requested. I kept waiting for the "but", which never came. Charlie made the process so simple that I kept waiting for the "catch". I can honestly say that this dealership, including the F&I, are honest, straight forward, and absolutely no hassle. I have never felt the need to write a review before, but after the great service, I feel that I owe it to them and others that are shopping.At no time did this dealership attempt to play games, or change the terms of the very first verbal agreement.I have already recommended the dealership, and plan on buying my wifes car through the same dealer.

sceptique73

23 de oct. de 2012

If you read the above titled review, I would like to add to this experience. Salesman contacted me to see if I was still in the market for a car. I replied to him honestly of my dissatisfaction with initial visit, assuming that would be it. To my surprise I receive a condescending reply (which I have saved) stating how he tried to help me but my situation was complicated so choices were limited. He also had the audacity to say that the dealer website states discrepancies in mileage. I say he did not do his job by verifying availability/condition of cars. He claimed there was no deception employed and he tried to reverse blame on me! After presenting a used car as new, I don't understand how he can impolitely email me pointing out how I was wrong. This is the type of situation that makes people hate buying cars. The two last things I want to say is that he was very unprofessional in emailing me like he did. Secondly, Kudos to the other dealership that had my transaction completed in 20 minutes with a fair deal, then fed me lunch. It was a night and day difference!

debbie.selz

22 de oct. de 2012

I've bought 2 cars from Moritz BMW. The service I've received has always been exemplary.All personell have been courteous & helpful. I really enjoyed working w/ Brian Mc Nulty. He was really nice & has followed up by checking on me after my purchase

MScarlett*1111

22 de oct. de 2012

My husband and I went to Moritz Mini and Brian McNulty helped us. He was so very patient with my decisions and I had a lot of them. I continued to go back and forth on every little thing and he just calmly sat there and listened and looked up whatever I asked for to see if they had the car I wanted or if he could get it somewhere else. I would definitely rate our experience with Brian McNulty extremely pleasant and would recommend him to any of our friends or family with the highest of standards.Thank you, Brian, for everything that you did for us Saturday.

sceptique73

21 de oct. de 2012

I did one lease prior and felt like I was not a priority for my salesman, Brian Baker. He never returned my calls after the sale and I said I would never go back. I was always treated better at Honda dealerships. Well, I saw on their website 2 new 335d models for sale. I called Bobby Murphy and went up to do business. I get there, am told one is in the body shop and looked at the other. It had over 10,000 miles on it, price was full out retail. I was told that "cars often have incorrect mileage on the Internet due to a "glitch". Really? I am sure this was typical smoke and mirrors/bait and switch tactics that are encountered at used car lots, not a BMW dealership. Big waste of my time, lied to several times, and can say it was my worst car buying experience ever. Buyer beware!

sceptique73

21 de oct. de 2012

I went to buy my second BMW from Moritz even though my first experience was not so good. I went in to buy a 335d. Price on Internet was fair, 2 were available, one with 1 mile, the other with 3. I talk to salesperson on phone to verify info on cars. He says come on in and we will do business. I get there and the smoke and mirrors/bait & switch begins. I get there and am told one car is in the body shop--gues it was wrecked in the 20 minutes it took me go to dealership. Other vehicle was there so I look at that car. It had 10,000+ miles on it and the engine was clearly not running correctly. I became irritated but stayed patient. I was told that software sometimes messes up the mileage on cars as they are put on dealer website. Yeah, sure. I am also told with the low miles and being a diesel, the car may as well be new. I just laughed. On top of that, they were selling car for retail new car price. Car buying is very easy when dealing with the right dealership. This is not one of them.

pcsc

16 de oct. de 2012

Well, first I would say that the deal was fast and great feedback from Marco Lope. He was so friendly, professional, and straight forward in answering all my questions in what I am looking for in a car. I was able to makeup my mind real quick and pick up my car the second day. I like working with him and I have already recommended him to some of my friends.

Karenscherer

15 de oct. de 2012

I have purchased seven BMW's over the last 15 years. The last three have been through Moritz because the service is phenomenal beyond words. Moritz is the only dealership where I have purchased or leased a BMW, and actually had a pleasant experience. From the sales manager, to the staff and finance manager, the service, and how I have always been treated, is beyond exceptional. Even though I reside in Austin, Texas, I will always drive to Arlington and purchase from Moritz BMW. I cannot thank Ken Osterloh enough for continuing to take such good care of me, and making the purchase of my new BMW fun! Ken even followed up with me on Sunday, his day off, to make sure everything was going well with my new vehicle. I highly recommend Moritz BMW to anyone interested in purchasing a vehicle, new or used. I guarantee it will be unlike any other car buying experience imaginable, and you will be treated fairly and with the utmost respect. Thank you Ken, Tony and Robb for taking excellent care of me over the last 5 1/2 years.Karen Scherer

jasongcummins

13 de oct. de 2012

This was the BEST car buying experience I've ever had. Samantha was outstanding to work with and consistently exceeded all our expectations. We are actually closer to other MINI dealers but very happy we made the drive to Moritz! Samantha and Moritz have a new loyal customer. Please do yourself a favor and go see her for your next MINI, it is worth the drive even if there is another dealer closer.

cubberus2

11 de oct. de 2012

Brian McNulty has been fantastic to work with on every purchase.Kim Green was very friendly and helpful in explaining every part of the financial process.A very pleasant experience.

CCLudwig

7 de oct. de 2012

Charlie "Chuck" Thompson was such a fabulously helpful and knowledgable sales associate.I basically bought my car through us mail and over the phone after touching base with Mr. Thompson; the Internet director. Charlie was so great. He emailed me the availability of possible cars with all the specs and packages I was looking for-- before I even stepped foot on the lot! He was punctual, helped me set everything up very easily, and even gave me his cell number just so he could keep me informed of my check status, paperwork, and when the deal was finalized. He sent paperwork back and forth to California; where my husband is stationed (USMC) and didn't mind going the extra mile time and time again for us!I joked with the initial customer service woman-who called to get feedback the next working day- that Charlie needed a raise. He was just fabulous, and I'm so so glad that I bought my loaded-out 328i///M with all the bells and whistles from the Moritz family. I will never go anywhere else for my car buying needs: Moritz BMW of North Arlington is the cream of the crop.Thank you, Moritz, and thank you, Charlie!

jamtamu

29 de sep. de 2012

We bought an X5 from Bonnie 11 years ago and was very happy with the experience then. We were in the market for another X5 and found a pre-owned one at Moritz that we were interested in. Contacted Bonnie and she put us in touch with Ed. Ed did a fabulous job in a no pressure, super friendly atmosphere. We are very happy with our purchase and the complete experience.

lindseya

29 de sep. de 2012

Mr. Doug Mayberry is an outstanding salesperson! He is patient and personable. Mr. Mayberry was never pushy or inconsiderate of our feelings or concerns. He understands that purchasing a vehicle may take days or even weeks before a decision is made. Mr. Mayberry made purchasing a vehicle from Mortiz a pleasant experience. I salute Mr. Mayberry and the Moritz finance department for finding a vehicle and putting together a deal that satisfied our needs and eased our financial concerns.

robert.bruce.7549

28 de sep. de 2012

I was very impressed with the professionalism the dealership showed me. I was very pleased that I was able to speak to Charlie on the phone and get a good estimate of my trade in value prior to visiting the dealership. Once I arrived at the dealership, we were able to reach a deal in less than an hour and my X3 was being custom made with the exact options I selected at the production facility within two days. I was able to take delivery two weeks from the first trip I made to the dealership. I also found reviewing the financing options with Kim was very easy, low pressure and descriptive. I will definitely be back when I am ready for a new BMW.

joy basia

28 de sep. de 2012

I am grateful that Samantha exceeded my expectations. She has a gift for knowing what you need even before you ask. John Meyer took great care of me with my first lease of a Mini from Moritz, so she had a tough act to follow! :) It was crucial that the transition out of my last lease into buying that Mini or stepping into a new lease was smooth and easy because I have a bazillion other things demanding my attention. Samantha had it already figured out, when I walked in the door. She honored my time and had the answers before I asked the questions. I am thrilled with Moritz and consider myself a lifetime customer--Thanks again Samantha!

shellyowens

27 de sep. de 2012

I visited the Moritz BMW dealership for the first time last Saturday,9/22/12. I was INSTANTLY greeted by Doug Mayberry as I was walking toward the building. He was very professional and immediately took the necessary time to sit with me to discuss my options for purchasing a BMW. At the time, I was deliberating between a coupe and a sedan. He PATIENTLY detailed the differences between the two types of cars and their associated amenities. When I left the dealership, I was fully equipped with all the information needed to make an informed decision. I returned to Moritz on Monday, 9/24/12 to take one last test drive. I was VERY indecisive, but Doug was patient yet again and gave me the time I needed to make my decision (without hassling or rushing me). As a result of his great salesmanship, I am now the proud owner of a BMW 5 Series!!!! Prior to my visit to Moritz, I visited two other BMW dealerships within the D/FW metroplex. The impeccable customer service I received at Moritz FAR EXCEEDED their competitors. I will gladly refer family and friends to Moritz for their next purchase.Signed,A Satistifed Customer

chad.huffhines.7

27 de sep. de 2012

I was given the task by my company to buy a company car. My choices were between the Mini Clubman and Scion Xb. While the Xb was about $3K cheaper, the Mini got much better gas mileage not to mention much sportier. Samatha was very helpful with all my questions without being pushy about the purchase. We had to work through my corporate office and she kept me up to date on our progress to buy the Clubman better than my office had. Once the funding went through, Samatha spent the better part of an hour explaining the features on the car. I had not realize how many extras came with this car and she did a fantastic job setting me up. It was a real pleasure to work with Samatha.

VickiRowley

25 de sep. de 2012

As straightforward and pleasant as car shopping is. Greeted immediately unlike several months ago when I stopped by and no one was available. Did not feel pressured. Overall experience was fine.

betty.lanter

25 de sep. de 2012

The attention to the customer needs and convenience are built into their service. It has been 3 weeks since my purchase and my salesrep has called to check in with my satisfaction and answer any questions twice. An overall great experience and would/will go back again.

mscot

20 de sep. de 2012

I just bought my second car from Mortiz BMW. For the second time, I dealt with John Brunson. Much like the first time, he was fantastic. He is extremly knowledgeable about the BMW product. He is friendly and doesn't pressure you to make a decision. I called John about a month and half before I purchased a vehicle and he provided many with numerous options until I found one I liked and could afford. He is top notch.

leotis1

20 de sep. de 2012

We had planned to drive a 328, just to see if we liked it. But Victor Noble was so accommodating and knowledgeable - and the selection was so good - we went ahead and bought. Impulsive? Surely. Easy? You bet. This is a 2009 CPO car that looks and drives brand new. Go see Victor and the guys at Moritz. You'll have an easy time shopping and purchasing.Lee Rogers, Fort Worth

OccDoc

19 de sep. de 2012

When our 1999 Suburban was unexpectedly totaled, we had to locate a vehicle quickly. We looked at several other dealerships. My 17 year old daughter located the car via Autotrader. I asked her to contact Moritz to see if it was available, and when I could go see it, as I was about to get on a plane, and could not call myself. She called, and reached Jody, who treated Allison with empathy and respect. Allison was so pleased, she encouraged me to not wait until 7 PM to go and see the car, but to go at 8:30 when the dealership opened. I was there at 8:30, met John Brunson, who facilitated a test drive by 8:45, and by 9:30 I was writing a check for a deposit to purchase the vehicle. John's focus is the customer experience. For that matter, that was what I saw in the Moritz staff. We came back the next afternoon to pick up the car. It was well detailed, and all was in order. Ken facilitated the paperwork, and assisted in my choice of extended warranty that met my objectives. The family all met with Jon Underwood, and Jody, and were well treated. I have been in the car for 3 weeks now. All details have been attended to, and we made the right choice. I love the car, and the experience. I will return to John to source my next car. I have no hesitation in recommending John to work with you to find the right vehicle, and the staff at Moritz, to ensure all steps in the purchase, delivery and follow up are done with a customer focus.

MyMini

19 de sep. de 2012

Best car buying experience! Easy, straightforward, flexible, friendly, no sales gimmicks and no pressure. How many people can actually say they enjoyed buying a car? I can. Thanks, Sam!

jerry.vickers.12

15 de sep. de 2012

My wife and I came by a month ago to see about upgrading her 09 335i convertible. We met with David Decker and Joe Blakely, they both spent time with us and gave us the attention we have not experienced with other vehicle purchases. David "with no pressure at all" went through all the options and offered us several suggestions and solutions. After quick dialog my wife and I agreed to order a new one built to our specs. David was very thorough and placed the order, followed up every week with updates via email, call and text. David was do generous with his time and upon delivery of our vehicle and the trading in he also informed us that the remaining warranty of our trade-in had value and we could claim it with our Odometer statement with the ones that sold it to us at a prorated amount (No telling how many vehicles i have bought warranties for that were just lost?). I could not say more about this dealership, from the top down this dealership and the sum of its people are amazing. They successfully made this experience one that we will always remember.I sincerely recommend this dealership.Jerry Vickers

Robert

15 de sep. de 2012

My experience was very good with Moritz BMW in Arlington. Charlie was very honest and worked with me to make the deal I wanted. The initial information we exchanged was via e-mail and the numbers we discussed were very close to the final numbers we agreed on. Having the ballpark numbers to start negotiations made my trip to Arlington worth it and not a waste of time.

Allan X5

15 de sep. de 2012

Charlie Thompson made my buying experience an awesome one. His customer service skills were excellent. I made the inquiry from Cars.com without great hopes but everything came through. Thank you Cars.com and hank you Charlie athompson from Arlington Moritz BMW.

mstuhler

13 de sep. de 2012

In the spring of this year I happened to be driving past the mini dealer during one of my business sales calls. For some strange reason I wanted to go inside and find out more about The Countryman. I can't even remember when I first saw it but I was sold with the four doors and space for my kids. When I arrived, Marco Lopez helped me just walk though the basics of the car and showed me how straight forward it was to customize my dream car. I explained I was no where near ready to purchase but probably in 4-6 months.Almost to the day, four months later I come back to the dealership ready to design my car. Unfortunately, Marco was busy and that is when he introduced me to Brian McNulty. We actually went though the same process that I did with Marco but it was funny to me how I changed my mind on several items I had said no to before. Brian was extremely patient with my ADD thought process and explained in detail what the features and benefits were allowing me to make the ultimate decision. After probably the longest wait since childbirth, my car arrived and Brian called to just make sure of the final details. I specifically asked for a union jack flag to be placed on my side mirrors and sunroof but selected the option of chrome everything else on my car. Brian made sure to ensure those items were exactly what I wanted probably to ensure that there was no buyers remorse.When I arrived to pick up my car and saw it sitting in the show room, I was floored because it almost didn't seem real. After all the boring financial stuff, Brian walked though every detail of what I needed to know about my vehicle.Needless to say, I had a wonderful experience with not one motor advisor but two! Thank you for everything!

irishgirl4ever79

10 de sep. de 2012

Samantha Miller is the BEST!! Very helpful and made sure I got the car I wanted! I've NEVER had a car deal go so smoothly before! By the time I picked up my car I felt like she could be my sister, that's how friendly she is! Thank you again Samantha!!! Love ya girl!!!

New Corvette Owner

10 de sep. de 2012

I contacted Moritz via a Cars.com ad and was greeted by Joey within the hour. We were able to talk details over the phone and via email without issue -- he is very knowledgeable and great to work with! They were able to hold the Corvette I eventually bought (via refundable deposit) for a whole week since I live in Austin and had to arrange for travel -- despite being a BMW dealership they were quite knowledgeable about the 'Vette (which was a trade-in)! I haven't bought from a dealership in years so I went in expecting the worst and discovered a very comfortable buying process. Both Joey (sales) and Ken (finance) were very friendly and answered all of my questions. The dealership location was very clean and easy to find.

countrylady

8 de sep. de 2012

Brian McNulty was professional, knowledgeable and pleasant to work with. Marco Lopez also assisted in the purchase of the vehicle. Everyone we encountered at the dealership was pleasant and informative.

Valflygrl

6 de sep. de 2012

From the moment I walked in, I was greeted with a smile and warmth. John responded to the call immediately and was friendly also. We walked outside in the blazing heat and John patiently showed me the vehicle I was interested in. Although the first vehicle was out of my price range, I was still impressed. We drove around to the next vehicle and was equally impressed. I asked if there were any incentives offered and was told no because the vehicle was "in demand" (probably not the exact words, but basically what it boiled down to). The entire process was stress free and actually enjoyable until I was sent to the "business office" and I realized I was actually buying the vehicle! Kim was friendly also and made the "signing on the dotted line" as painless as possible. This is my second time purchasing a vehicle from this dealership and highly recommend it to my family and friends.

SuzanneSQ

5 de sep. de 2012

Tony was not only extremely knowledgeable and professional, but was incredibly patient since I changed my mind three times as to which car I would lease. He is an excellent representative of Moritz BMW. Diana Cupp

m1chelle32

4 de sep. de 2012

My experience at Moritz MINI in Arlington was exceedingly stress-free ever since my initial call. I was fortunate to reach Samantha Miller who was immensely thorough and proved to love the MINI as much as the buyer. My price point was imperative and Samantha immediately introduced me to the concept of ordering my MINI and only paying for the accessories I seek. I waited close to two months, but during this time Samantha answered all my questions/concerns in a timely manner. When my MINI arrived it was flawless and shimmering on the show room floor ready to drive out. Overall this was the most seamless car buying experience and I will do it again for my next MINI.

kelleyjets

4 de sep. de 2012

The level of professionalism displayed by our Motoring Advisor, Brian McNulty, and the Finance Director, Robb Leyda, far exceeded our expectations. We feel that we have joined a family and will look no further for future auto transactions. I can guarantee that we will be networking for Moritz of North Arlington. Thanks again, Brian and Rob for a great experience. Kelley McClure

wptuck

2 de sep. de 2012

It was a pleasant experience from beginning to end. Doug Mayberry was great to work with. He followed up extremely timely from the first inquiry I made and was fantastic through the entire process.

charles_jenkins1

1 de sep. de 2012

When I first walked into your dealership I asked a question and was sent to John Alexander as the person who would be most able to answer all questions.He spent about fifteen min. doing just that for my wife & I. I had been to BMW of Dallas in the past, but chose to come back to Moritzseveral weeks later.John helped us with colors inside and out and some options,( I move slow )so I came back a day or two later and ordered the 2013 535i with more options.A easy going guy who knows how to make a client feel at ease , and get the deal done with few problems.Later he helped install some floor mats when I came back for a how to lesson.

Sputnik61

31 de ago. de 2012

Doug, Larry and ken are an outstanding sales team, they provided the highest level of customer service that I have experienced in a long time. I have been an existing customer with Moritz for the past five years and each time I have had the opportunity to purchase a vehicle, Moritz is my first stop because of the excellent customer service. I have in the past and will continue in the future to refer family and friends to Doug Mayberry.

wattman

31 de ago. de 2012

I have been a customer at Moritz BMW for over ten years and have bought numerous cars from them. Ken has always been my sales person and Joe has always been my service contact. I am always greeted by name. In service....it has never mattered how small my issue was (rattle in the back seat) they always take my concerns seriously and, without fail, resolve them. I know Joe well enough that we often chat about our personal lives while waiting for paper work to come up. In sales....Ken has always been professional without being pushy. I respect the fact that he is interested in the sale but has never pressured me to the point of making me uncomfortable when I have decided not to buy at that moment. He has always taken the time to answer my questions on new models even when I made clear that I wasn't quite ready to pull the trigger. I know most of Ken's business (in sales) comes from repeat customers.......he has alot of them and for good reason!!!!I have never taken the time to shop other BMW dealerships and never will. I trust I am being treated fairly during the entire buy process and will be a Moritz customer until I can afford a Lamborghini!!!

pankaj2611

31 de ago. de 2012

It was a pleasure working with James Cuevas. He was very friendly and helped us throughout the process including the paperwork. He personally took care of the car and it was very clean when delivered.

ILoveMyMINI

30 de ago. de 2012

TJ was great. Very informative without the "Are you going to buy?!!!" pressure. His approach - What are you looking for? and What do you need to know? I didn't buy it right away - and TJ said he would wait to hear from me - and that's what he did. I love it!As for the Mini -- Sitting in the Mini for the first time felt fantastic and it's only gotten better with time. I have the convertible and if I'm driving the top is down. When I gave TJ my list from the website - he said we've got a car on the lot with all your features and a few you didn't ask for. Guess what - I love the all.When I went back for the plates, TJ made sure to answer any questions I had since buying it. He's stayed in touch to ensure I'm still enjoying it. And I am.I've heard great things about the service department.

sandrawilson

30 de ago. de 2012

We fell in love with and bought our first BMW, an X5 in 2007 . All through the years, Joe Blakely has taken care of us (extremely well) in the Service Department. This May we decided to buy another BMW to replace an older Mercedes. Bonnie Shinsky was so patient, knowledgeable, and a truly caring individual to walk us through our options and found exactly what we wanted, an X3, little brother to our X5. We are in love with our X3. Thank you, Bonnie.

emily.n.peterman

28 de ago. de 2012

Everything went very smoothly for us during our experience at Moritz. Timothy was always helpful and is excellent at his follow through, and keeping his customers informed along the way.

Buckeye Rob

27 de ago. de 2012

I worked with Ken Osterloh on the purchase and David Decker and Richy Harder on delivery day. Ken was professional, very knowledgeable about the product, and his quote for the X3, including trade-in on my Acura, was fair. Richy set me up with David, who did a final walk-through of the features of the X3 and set me up with Kim in Finance. They were all around good guys and you could tell they are team players. Follow up has been good as Ken called me today to make sure I was happy and David followed up on a service appointment to add satellite radio - just as he said he would.

rwjackson52

27 de ago. de 2012

Mr. James Cuevas was not pushy at all, he was very patient.James has an unblievable personality, very positive and friendly.James made me feel very important.By making sure the car, I was buying had all the incentives,that was important to me.James explained everything about the BMW Very Clear and detailed. I enjoyed my experience purchasing my BMW 328I.I want hesitate to refer any family member and friend to BMW (my salesman) Mr. James CUEVAS.I consider, James a friend for making my Dream come true. Thank You James Cuevas and BMW MORITZ

RCASL082512

27 de ago. de 2012

John went above and beyond my expectations for service and price negotiation. He was very knowledgeable of the BMW brand and the technology in the cars. Would recommend him to a friend looking to buy a pre-owned BMW or other luxury brand.

Jan Purvis

27 de ago. de 2012

We were not expecting to get what we wanted at such a good price. But Victor came through. We could not be happier. Would recommend.

nlvincent

26 de ago. de 2012

We found this dealership online and visited them to purchase a new BMW for the first time. Tony was very friendly and honest in working with us, concerning our interests and price limit. He didn't rush us and spent quality time answering all of our questions, showing us cars, and working on the numbers and our trade. Tony was very professional and never tried to pressure us in our decision. He was extremely fair in the cost of the car and in our trade value. He seemed to care that we were happy and satisfied more than anything else. Tony also spent much time going over how to use all the options, adding our cell phones with bluetooth, and making sure the car was in perfect drive-out condition. I would absolutely use Tony again and would recommend him to anyone who wanted to buy a BMW and get great service and attention. We were so impressed with Tony and this dealership that we purchased two BMWs.

scanlc1

26 de ago. de 2012

Ken exceeded all expectations from finding the specific car I was searching for, to providing one-on-one descriptions on the car features when I picked the vehicle up. Ken is extremely knowledgeable about the car features and took time to cover the set up, and answer questions. I have worked with Ken several times on car lease options, and will continue to work with him in the future. He makes the sale and car delivery a seamless process. I can always count on him for excellent service.

carmen.muirmoretta

26 de ago. de 2012

Doug did not "hard sell" me, and he answered every question I had. He was very thorough, did not rush through the buying process, and understood that $31,000 loan was a "big deal" to me. Everyone was very professional and knew what they were doing. While I was waiting for finance, another sales rep got up from his desk and offered me and my son a water.

DaveMatthew

25 de ago. de 2012

Great experiance! One of the easiest car purchases I've made. I was in and out with a new car within three hours (felt like two hours). No waiting on finance, no waiting on negotiations, couldn't have been more pleasent.

carlissakelly

25 de ago. de 2012

I recently purchased my second BMW with Doug Mayberry! I must say that I overly enjoyed Doug's elite services. Moritz and staff were very courteous, professional and accommodating, making this process painless and smooth. I am very pleased with my shiny, new purchase. Thank you, Doug, for working so hard to get me to this point. Keep up the great work MORITZ!

who12know

24 de ago. de 2012

This is the fourth BMW that I have gotten from Bonnie Shinsky with Moritz BMW. Bonnie and everyone at Moritz dealership were very courteous, professional, and a pleasure to do business with. The paperwork was smooth and painless. Thank you guys!! - A. Phan

eisend

23 de ago. de 2012

i have been doing business with moritz since 1984 and have purchased/leased probably over 15 cars for myself and family. simply the best from sales to service

kevin.grimes.77

23 de ago. de 2012

I have the rating I did because of the great service and hands on they were with getting what I wanted. My car was very clean. I got my car same day. Everyone one was very friendly. At the end of the deal I felt like I had quality service and a quality car as I drove away. Thank Mr.Barton and the Moritz family.

bassfisher08

23 de ago. de 2012

James our salesman was very helpful, friendly, and nice. He helped us find the car we were looking for and didn't pressure us into anything else. He seemed very interested in getting us into the car we wanted and also helped us any way he could. He was easy to reach and very informative. James made the experience worth while and makes me likely to recommend Moritz to others.On the other hand, our finance representative Ken Moore was the complete opposite. He was friendly at the very beginning, but when he found out we were not interested in any extended warranty his tune changed instantly. He became very pushy trying to get us to sign up for at least one warranty. He also talked to us like we were unintelligent, telling us that the transmission is going to go out, that the tires are going to break, that the computer in the car would break. He made me feel like the car we were buying was a piece of junk, and was just going to be one problem after another. Neither I nor my girlfriend enjoyed our time with Ken Moore and were happy to finally leave. Still, due to James superior service, we will still recommend Moritz to our friends and family. Thank you James.

beccaandjack

22 de ago. de 2012

this was my fourth mini from moritz. it would have gotten it a year ago, but i had problems getting service then. i reluctantly leased a vw instead of a mini, but really did not feel at home in it. samantha made my wish to be back in a mini come true. she gave me above and beyond what i was looking for and worked quickly and easily making my whole deal on the phone. i drove up from austin today and got my new mini and moritz has more than redeemed their reputation in my eyes. samantha promises to be there for my next mini, so i will see her then if not sooner. thank you!!

Bglefty15

22 de ago. de 2012

3rd car from Moritz and I keep coming back for the service and value. Bonnie has taken care of me with 100% satisfaction for the past 5 years. Not easy to do.

Freak0823

21 de ago. de 2012

My experience with Moritz was easily the best car buying experience I've ever had. The main reason for this was the salesman, John Brunson. He showed us tons of cars, let us drive multiple vehicles that demonstrated a range of options and was happy to do it. I wasn't even the one planning on buying a car, but due to the good selection, the decent price and the hard work of John, I walked away with a nice car. I would highly recommend this dealer and even more so would recommend John Brunson.

juarez2502

19 de ago. de 2012

My experience at this dealership was wonderful. Marco Lopez is probably the best car sales agent that we have ever dealt with. He made us feel right at home, and answered all our questions without us feeling pressured at all. He did a fabulous job

jstaffo

16 de ago. de 2012

If you're looking for a great purchasing experience so to Moritz! No high pressure sales here, just all of my questions answered quickly and with a lot of expertise. I did a lot of communicating on line and all of my emails were answered in a timely fashion. Everything was taken care of, some things I didn't ask for were done and Joey spent a lot of time going over all of the functions on my new car and even configured the bluetooth for my iPhone and iPod. Ken in financing was great and I even had a lot of fun while doing all of the paperwork. In short, I'd say don't hesitate to head for this dealership if you're looking for a new or used car; they won't disappoint!

Mini Tay

13 de ago. de 2012

My daughter is turning 16 next month and her and I came to Moritz to look at Mini Coopers. James Cuevas greeted us as we entered the dealership. James was very friendly and listened to what we were looking for. He kindly showed us a couple of Mini Coopers and let us test drive them. We returned a week later and he again showed us the cars and let us test drive them. My husband and I wanted to surprise our daughter who was with us that day, so James worked with us in hiding from our daughter that we were actually buying the vehicle that day! Needless to say she was very surprised when she came home few days later to a new car. I cannot begin to express my appreciation to James. He is by far the nicest car salesman I have ever dealt with. He went above and beyond what I expected from this experience. Thank you James for everything!

kepps000

13 de ago. de 2012

My overall experience was superb. My husband and I drove from Oklahoma and the sale was mostly completed via phone. The dealership even stay after hours to complete the sale so when we arrived all we had to do was sign the paperwork. The customer service was above and beyond...would definitely consider doing business again with this dealership.

aplumley

12 de ago. de 2012

Doug Mayberry was my salesman at Moritz from several years back and I recently decided to find a new car. I returned back to him for help because he left such a good impression on me the first time. This time he had to find a car suitable for not only myself, but also my two year old son. He introduced a car to me that fit my budget, but was also stylish and sporty with just enough room to comfortably carry around my toddler. Doug is friendly, knowledgable, and as helpful as he can be and once again left me with a great lasting impression. I'm very thankful for him because buying a car can be so stressful, but he took care of me and I was worry free. I'll be sure to let everyone know if they are interested in a new car to go see Doug at Moritz because he's awesome!

glfshoe921

11 de ago. de 2012

Found the car I wanted online and emailed interest in a test drive. Mike Allen promptly called, was friendly and knowledgeable. Hate the typical car-buying experience but Mike made our purchase from Moritz a pleasure. Tony in financing was also anything but "typical". I highly recommend working with Mike and Tony at Moritz - you will not be disappointed.

sevendwarfs04

11 de ago. de 2012

James was a fantastic dealer, and still is! He was very attentive to my needs while purchasing my car, and his follow-up has been better!

dtadams

10 de ago. de 2012

Samantha Miller is wonderful! She made the buying experience a joy! I love my mini! She was so excited for me. Many times she said many good things about the Moritz "Family". After spending time with Samantha, I feel like her and I are 'family'. I would recommend her and my mini to any of my friends and family. I know she tried the best to get to the price my husband had in his mind....but we had to come up a little more than we wanted to but still very happy with our purchase.

wright11

10 de ago. de 2012

This my fourth pruchase from Moritz and just like the first it was an awesome experience. Doug was very professional in his mannerism and car expertise, Im truly please with the service of the Moritz family. Once again thank you Doug

jasontom

9 de ago. de 2012

Overall a very positive experience. Marco Lopez was awesome. I really felt like he wanted me to be happy and have a great experience. He was very patient with me during the ordering process and never seemed to get upset or irritated when I made changes. He is a great asset to this dealership! There was an issue after the car arrived at the dealership which caused a delay in delivery, but I think it was more BMW/MINI rather than Moritz; however I still feel it could have been handled better than it was. Still, pleased overall and love my new MINI Countryman!!

arggimapirate

9 de ago. de 2012

Here is the rating I posted on Yelp.com:So I've been running around DFW trying to find a MINI and decided to drive down to Arlington and I'm really glad I did.I went early, so the salesman, Marco, and his manager were the only people working. Both of them were so friendly - I particularly appreciated the manager actually talking to me considering most car dealership managers hide in their office to make mysterious equations and calculations about your car. She was really friendly and gave me lots of good info about the car and their dealership while Marco pulled a car around for me. It's so annoying to have someone selling you a car that clearly doesn't know anything about it. Thankfully, Marco was on top of his stuff. He walked me around the car, showed me how everything worked, and was really nice about answering my bajillion questions.I later found out these salesmen don't work on commission, so that explains why they aren't slimy and pushy. Everyone was polite, friendly, and I never felt like I was being pushed into something I didn't want. I didn't post this on Yelp, as I just picked up the car today, but I have to comment on how incredibly helpful Marco was on the delivery of the car. I have never had a car salesman take the time to explain all of the features available to me in my car the way he did. He spent as much time as I needed to make sure I understood all of my car features and went above and beyond to show me little hidden features - things I never would have found on my own like the disco setting for the ambient lights. He clearly knows these cars inside and out and I so appreciated the time spent making sure I felt like an expert on my new car.

melissa lindelow

9 de ago. de 2012

Doug was very friendly and responsive. I would recommend him to friends and family. It was a better experience than I had at Autobahn BMW in Fort Worth.

sgonzalesbu99

6 de ago. de 2012

I brought my kids (age 9 & 12) with me to test drive. Victor had patience answering all my son's many questions. That helped make the test drive more enjoyable. When my husband and I came to sign the paperwork, all the documents were ready and we were in and out in 30 minutes. My car had to go to the body shop before it could be delivered and Victor made sure I was updated the whole time. Even after the sale, he had followed up to make sure I still love my vehicle. I would recommend Victor without question.

wilfra

2 de ago. de 2012

Moritz reviewFrank Williams, Lubbock , TexasWorked with Joey Edwards, Mike Allen, Ken MooreIn July 2012 I purchased a used Lexus from Moritz Cadillac in Arlington, Texas. I had found it on one of the car buying web sites. This was my first purchase of a car over the internet and long distance so to speak.I was apprehensive about having to travel 350 miles to actually see and test drive the vehicle before I made my decision about whether or not to buy it. I was concerned about pressure from dealer and about having to make a decision much quicker than I normally do.I first spoke with Joey Edwards. He was very courteous and helpful. No pressure. He described the car and answered all of my initial questions. After a few phone calls and a few e-mails my wife and I decided to fly to Dallas to see the car.Because Joey was going on vacation, he handed us over to Mike Allen to guide us through the process. Mike was very courteous and helpful as well and again, no pressure. He offered to pick us up at the airport on a Saturday morning, in the car I was interested in so that I could get some first hand driving time back to the dealership. From the first moment I could see that the car was exactly as described. From there on out the process went exactly as promised by both Joey and Mike. We drove back to the dealership, where we dropped Mike off. He then let us take the car for as long as we wanted. After spending an hour or so going over the car very carefully we knew that we wanted it.We drove back to the dealership and began to process of purchasing the car. Everything went smoothly, all the paperwork was professionally handled and explained by Mike and Ken Moore as we went along, and in about 45 minutes we were on our way back to Lubbock.Bottom line I whole-heartedly recommend Moritz in Arlington, and I especially recommend Joey and Mike. This is a good group of people, and frankly, different from any other car dealership that Ive ever done business with.

cindy2012

31 de jul. de 2012

Marco is an awesome sales. He is very patient and helped me find the car I like. I really appreciate his help! I strongly recommend this dealer.

papawkurt

31 de jul. de 2012

This was the easiest, most pleasant, and fastest car purchase I have ever made. Timothy was helpful encouraged me to test drive any car I wanted. We test drove 3. He was not pushy nor did he do all this running back and forth with "What kind of payments do you want crap" It was simple this is what I am putting down and he came back with we can do this amount and this is the interest we can get for you. Took me next door to the financing person, Ken, and he offered me a couple of extended warranties - not pushy at all. He got the paperwork ready and had me out in no time. I was in and out in less than 2 hours including me test driving 3 vehicles, and me walking by and looking at every car on the lot 2 or 3 times trying to make up my mind. This is the only time I have NOT totally and completely HATED the car buying experience. No one tried blowing smoke or tried telling me this was the best car on the market or that it would comfortably seat 4 people or that it would last 20 years or that it was cheap to maintain. Quite the opposite, I was told the truth about the car and everything I was told lined up with a month's worth of research I had done prior to going to look at a Mini. I knew well what I was getting into before I ever walked on the lot but the one thing that didn't translate well from research or from Timothy or the test drives is just how much fun these cars are to drive.Now to give you some perspective about my purchase. I was tired of putting so many city miles on my 6.0 liter V8 with 361 horsepower Pontiac G8 GT that I love to drive and had decided to keep. If I was going to add another car it had to be economical and more environmentally friendly than the G8. Obviously, it is not that hard to be more economical or environmetally friendly than the G8. However, I had to deal with my psyche, so I knew fool well I could not go back to a Honda not even for a work car(I have had several Hondas in the past and they are exceptionally reliable and dependable cars they are just rather boring) A Fiat was totally out of the question, because I think they are really ugly. I also have to deal with the fact that I am 6'-2" and all cars don't fit. There have been several cars I have looked at in the past, but had to pass simply because I didn't fit. ANd there was no way it could drive like a Prius, it was going to have to have spunk to it. So from everything that I read and everything that I liked, I realized that if anything really stood a chance of meeting most or all of my requirements it was going to be a Mini Cooper S, Hardtop, Clubman, or Countryman. I test drove the Countryman 1st, then the Clubman, both of which were S models and automatic transmissions, then just for grins I decided to drive a standard transmission Hardtop, an S model also. Much to my surprise I absolutely loved the the smaller size and the standard transmission. This is the only car I have ever had that just tickles me to drive. I feel like a kid again when I drive it or at least much younger than 50. One simply cannot explain the FUN factor of this car. Thanks to all the people at Moritz who help make this a very pleasant experience. I hope and expect your Service Department to be as accomidating and pleasant to work with. I will leave a review for them after I have had to deal with with them.Thanks,Kurt

vonna

31 de jul. de 2012

Had a great experience! Samantha was very personable & knowledgeable! Additionally, she was very patient with my husband, who has difficulty making large purchases! We visited the dealership 3 times and each time was a positive experience. I loved the swag she sent with me. Thanks!

jsbiggs

30 de jul. de 2012

I had a great experience working with Brian and Moritz! He was able to find just the car I needed. Financing through the dealership went extremely smooth. Overall an excellent purchase.

myjourney27

29 de jul. de 2012

Mr. Mayberry exhibited excellant customer service, he wasn't pushy, he was honest and polite. He wouldn't stop until I was in a car that I was comfortable with. Most of all, Mr. Mayberry LISTENED to what I wanted, my needs and what I considered to be my budget. He encouraged and advised me to stretch my faith, but respected what type of payment I felt comfortable with.

kyprice

27 de jul. de 2012

I bought my second Mini from Moritz! Brian was so personable and helpful! The experience the second time around was even smoother! He answered all of my questions. His follow up calls added such a personal touch. I always recommend Moritz Mini!

Jo Murphy

26 de jul. de 2012

19 months ago I bought a 2011 Cooper S, 6 speed manual drive. I love this car! A week ago I found out I will be having a knee replacement sometime in the future. Since I was driving a car with manual transition and it' s my left knee... It hurt! I called Brian Carpenter, he remembered me from Dec 2011. I explained to him what I needed and he said he would have some get back with me...in the mean time I filled out an application to get pre approved. Brian Mcnulty called me back the same day. Told me he was looking for the car I asked for. The next day they found a car for me. When I went to the dealership they took good care of me. Brian Mcnauky was wonderful! Brought the cars to me so I wouldn't have to walk the lot. I tried out a car like I had and then I tried out a Clubman. OMG! I loved it. I was in and out in two hours...that's driving the car and buying it. I feel they were fair and they got me a wonderful interest rate. They don't put pressure on you to buy. Nice place to do business!I have told all my friends about this dealership!

Giovanna1050

26 de jul. de 2012

I felt very welcomed as soon as I walked in. After I bought my mini he was able to explain everything in the car with detail.

shanabrader

26 de jul. de 2012

Brian has been helpful beyond belief. He checks in with me to make sure that I love my Mini Roadster and he answers all of my questions promptly. He took the time to show me all of the computerized controls and got me set up on the satellite radio. Although my trip in to pick up my car was less than desirable, he sent someone new to town to pick me up from the airport, he quickly rectified the situation. Brian has been a pleasure to do business with. We have his personal cell phone number and he responds to our text messages almost always immediately. We will continue to buy from Brian for our future Mini Cooper purchases, as we own more than one right now and will continue to buy Minis. Thanks BRIAN for making my first brand new car buying experience a great one!

Catherine Morphis

25 de jul. de 2012

We LOVED Moritz Mini! After searching for a car on the internet, at dealers, and through reviews, we were READY to buy a car and knew what we wanted.From the moment we first spoke to Samantha, we were CODDLED by her incredible ability to quickly understand our priorities, meet our needs, and offer us UNCOMPROMISING service. Before we ever had to drive to the dealership Samantha was emailing us images, price sheets, quotations, and striving to EARN our business.Previous dealers took a more entitled view and acted as if we owed them for taking their time. Samantha earned our appreciation and respect by giving us amazing value! We purchased exactly what we wanted with no unwanted up-sells, but with the perfect upgrades for our needs.In only a few hours time, we had found the perfect car, successfully negotiated terms, accepted unbeatable financing, and sealed the deal for a happy ride home.I have never been so excited about buying anything. This buying experience was almost as good as our beautiful MINI with the ironclad warranties. Worry free and loving it! I would even want to invite the finance manager (Kim) and sales woman to hang out.Did I mention that we brought along 3 kids and our dog? The kids left smiling with some new MINI T-Shirts!

lononboys

25 de jul. de 2012

This was my second Mini purchase from Moritz. Each time I've had contact with this dealer, weather for service or sales, I've walked away smiling.

mtibbs67

25 de jul. de 2012

My overall experience has been wonderful. Working with Doug Mayberry has been the best. I recently purchased a 5-series BMW.Doug was very informative, patient, and confident in reassuring me and husband that he would work hard at getting exactly what we wanted, It was almost like he read my mind and picked out EXACTLY what I wanted.We have purchased a total of 6 vehicles with Doug Mayberry as our salesman. I never imagened I would own a 5 series BMW.I am a satisfied customer and my family has officially adopted Doug as our salesman for life......................

sexymini4life

24 de jul. de 2012

I would recommend Moritz MINI to anyone looking for a MINI. TJ (aka Timothy) was so patient with me and I am a bit KA-razy (aren't all MINI drivers?). He stayed late to go over all of my options when considering lease vs. buy. I ended up buying and I "GUESS" they gave me a fair trade in value for my '05, I mean what do ya expect when you're too lazy to sell it out right ?! He worked with me to give me a fair deal on the little extras that I wanted, like stripes and mirror caps. Your MINI isn't complete w/o them! I took delivery two days later and TJ spent about 30 minutes with me explaining ALL the features on my new Cooper S. I feel he went well over and beyond what is expected. I'm not exactly technologically advanced so he was so sweet to set up my blue tooth and walk me through my digital displays....ALL IN 102 degree heat!!!!!!I love this dealership and I love the service people which is SO important because in the UNLIKELY event that I have a problem, I know they'll take care of me. I even called my service guy to let him know that I traded my car in, in case he wanted to buy it. I have THAT kind of relationship with this place.Once you go Moritz MINI you'll NEVER go anywhere else!Ask for TJ!

kgipson

21 de jul. de 2012

The sales rep was incredibly helpful. She was friendly and knowledgeable about the vehicles. She was able to help me decide what vehicle was best for me. We spent a total of 5 hours at this dealership and she consistently gave us great customer service.

tawayj

20 de jul. de 2012

Excellent!!! Marco took care of me, answered all of my questions and delivered my Mini on time. There is no high pressure sales tactics at all! :) The Financial Services Manager, Robb Leyda explained all of my options and worked hard to get the payments spot on for me.

beauregard123

19 de jul. de 2012

We were very pleased with the service we recieved from Samantha Miller. Sam worked with us to find the car and the price we needed. She was very knowledgeable and helpful on the many choices of MINIs offered be the dealership. Sam was very professional. We found dealing with her and the dearship she repersents to be a wonderful experience. Sam seems to really enjoy her job and she believes the product (Mini Coopers) is a great product.

jestink

18 de jul. de 2012

I am rating Tony at these high levels, due to his professionalism during this transaction. He was very curteous and was thorough in his explanstion of the contract and warranty information.

cmcree

18 de jul. de 2012

Samantha was very responsive to what I was looking for in the MINI. She didn't push added features or higher end models. Once I test drove a number of models and engine types, she honed in on what I wanted and showed me a couple of unique MINIs. I wanted something simple and a little different from everyone else. The car I selected was at the low end of the price range with a look much greater than that. Not only was Samantha very pleasant to work with but she drives her own MINI and really knows the car well. She had great, thoughtful solutions to some of my concerns and really simplified the decision making process for me by listening well and steering me to the right cars. She communicated well and followed through with everything she said she would do. I highly recommend Samantha and would definitely buy another car from her.

waywayme

18 de jul. de 2012

I appreciate the service that I received at BMW Moritz. Salesman Doug Mayberry went above and beyond to give me quality service!! Thank You!thanks!

awhomer

17 de jul. de 2012

Just needed service on my car. Sent it over on monday and it was done on tuesday. They told me i will get it back on tuesday ( they called me tuesday afternoon telling me all they needed to do left is to wash it) So i filed the rental with gas and waited at home for a call back to let me know they are on there way. Well 5:30 rolled along and i was tired of waiting, so i called them. They said it was ready to go, but it was too late now for a valet. Well that just sucks. All my experiences with Moritz has been like this. They never try to exceed expectations, nor do they want to make their customer smile. They really need to learn a few things from great companies like the Ritz Carlton and Apple in terms of service. When i buy an expensive care, i expect great service... this is not what i expected! But i LOVE my car!!!!

kathleengeiger

17 de jul. de 2012

I was so pleased with my experience. I dread buying vehicles because the time involved and the hassle of negotiating price &finances can be exhausting. I can not express how different my experience was. I went in knowing that my bank had a pre-set bottom line finance rate and Doug suggested I give them a chance. Wow, Tony pulled off a much lower rate. When I finished I found Doug shining up the car and even took the time to give me a lesson about the electronics....as long as I needed. Never a hard-sale approach - whatever I decided was ok with them. I won't buy a car anywhere else. I even have each of their cell numbers in case i have questions! Wow! Thanks guys! You're the best!Kathleen

funkyme42

17 de jul. de 2012

Joey Edwards went out of his way to make sure I got not only what I needed in a vehicle but what I wanted. Joey worked tirelessly all day to make sure the deal I was getting would fit into my budget. I ended up getting a wonderful deal on a pre-owned 2012 Mini! This was my second purchase at Mortiz and will continue to go back for my vehicle needs. Thanks Joey!

somontero

17 de jul. de 2012

This was our 4th purchase from Moritz: 1 BMW, 2 Chevrolet trucks, and now a MINI Countryman S ALL4, the world's smallest SUV. Regardless of the price point, we have found Moritz staff to be honest, efficient, friendly, and NEVER pushy. I particularly like their policy on loaners (even including valet service on this new car) and their patience while I spent months making a final decision.

mead1948

15 de jul. de 2012

I contacted Marco Lopez after a recommendation from a neighbor who had purchased a mini from him one month ago. I told Marco what I wanted and withing 15 minutes he called back with what Moritz had on their lot. He had a car that almost fit my needs--it had an upgraded sound system I did not want. He offered to sell me the car with the upgrade, but subtracted the price from my total. This was on a Saturday. On Monday we drove to Arlington to look at the car. I test drove it, loved it and Marco made it happen. On Thursday I drove back to Arlington to pick up my Mini which was waiting for me inside the showroom with a SOLD tag attached. Marco never pressured me into a purchase. He listened to my needs and wants and was very patient when I got in to test drive a manual (which I hadn't driven in 6 years.) Thank you Moritz and Marco Lopez

cindycox5

13 de jul. de 2012

About 6 weeks ago my husband and i ordered our 3rd MINI from Moritz. Marco our salesman was very knowledgable and helpful. He was also patient when I called several times to check on my MINI's building progress.Robb the finance guy was gave us some good advice on the coverages we should add, even though we didn't finance with MINI.I have had all our MINIs serviced there and they are always efficient.2003-present.Overall a pleasant car buying experience.

dontegwen

10 de jul. de 2012

Doug is a great salesman. this is the 2nd vehicle I bought from him. It's amazing that he remembered detailed info about me from the 1st sale. He knew what I wanted this time and contacted me as soon as he got a vehic in that was to my liking. I'm glad he contacted me because I love my new car. My note is what I was already expecting to pay. The next time I'm ready to buy I will come see him.

txjon

8 de jul. de 2012

Moritz Mini is exceptional. I travel from a city with its own Mini dealership just do do business with the staff at Moritz Mini. Samantha is very informative as well as patient. I've never felt pressured like I have at other dealerships, resulting in my family purchasing 4 cars from Moritz. Go team, party on.

Wynnell

7 de jul. de 2012

Samantha was so friendly, she made us feel very comfortable instantly. We were purchasing our 2nd mini, & Samantha took time to review the new improvements. She was not hurried, answered all of our questions & even gave us some cool Mini gifts.Her knowledge of Mini was impressive, even sharing some of the configurations she had done on her MiniShe took us to finance, asked if we wanted water, coffee, etc. I felt like I was important to her. The test drive was easy, everything was in order quickly, & we drove the new Mini home in about 2 hrs. The dealership was great for the trade-in price,no long protracted negoiations.We have since purchased some accessories for the Mini & will be purchasing more.

txssun

5 de jul. de 2012

My experience with Moritiz, and Samantha in particular, was outstanding! She was very attentive to what I wanted, and made sure my every need was met. My husband and I started dealing with Samantha when he went in to buy his Mini. Before it was over, I bought one, as well. Samantha was enthusiastic, professional, and personable. She made the experience very enjoyable for both my husband and myself. She does an excellent job, and makes you feel like you are dealing with a friend at the same time. She kept me advised on the progress of my Mini, as it had to be ordered. And when I received, it was exactly what I expected. Being a woman, I have had very few positive experiences with sales people when buying my cars. I thoroughly enjoyed this experience, and hope when the time comes, Samantha will still be at Moritz to deal with again. Thanks, Samantha!

jeneane

2 de jul. de 2012

Doug was very professional. He took us step by step through the car,through the carfax, explained the paperwork and never once seemed impatient and answered all questions truthfully and as respectfully as he could.Thats why I rated customer service a 5. We noticed glue on the bumper this morning, called back and he said," it would be taken care of", but, I wasnt too happy because, I live 100 miles away. Im sure someone saw this. Thats why I rated Quality of work a 4. When you are spending your money you want to be treated with respect and want the truth. Doug displays all positive sides of a carsales man you dont mind spending your money with.Thats why I rated friendliness and overall service a 5.The price was fair, so I rated it as a 4, it wasnt a steal, but, it was fair.I would tell anyone Moritz would be the place to call if you are shopping for a car......honest, polite, friendly people!! Ask for Doug Mayberry!!!!

Crazy4MINI

2 de jul. de 2012

When my 2005 Cooper was totalled in a car crash I was devastated. After looking at several other makes and models I just couldn't find the "FUN FACTOR" of driving a MINI in any other car so my husband and I went to Moritz in search of my NEXT dream car. Unlike many other dealerships in the area the MINI showroom is bright, modern, and free spirited- just like the cars they sell. The entire sales team was extremely friendly and helpful never pushy or leading. Timothy spent a significant amount of time with us looking throughout the US for a car with the features and colors we wanted. When none could be found, Timothy walked us through the process of ordering direct from the manufacturer. The overall process was very easy and Moritz did a great job of updating us on my car's progress whenever possible. When my car did finally arrive it was in perfect condition and ALMOST exactly as we had ordered it with only 1 small cosmetic item missing. Overall our experience has been great and we highly recommend both MINI vehicles and the MORITZ Mini dealership.

bulrich

1 de jul. de 2012

I went into the dealership just curious to see what MINI was all about in search for a new car. I left the dealership on day one incredibly surprised and pleased with not only the MINI but the attention and friendliness of this dealership. Mr. Darrough was so helpful and found a car within a matter of minutes that fit the description of what I wanted in my car. He offered a great deal for it but never once pressured me into the sale. After doing my research and checking out all my options I came back to this dearlership and Mr. Darrough. They were unlike any other dearership I came across in my hunt. They were invested in finding the right car for me and not just a car to make the sale. He made the whole car-buying experience easy and painless. When I picked my car up, it was in perfect condition; brand new, perfectly striped and tinted, and completely spotless. He helped me set up the features in my car and made it very clear if I had any questions to call. He has since checked on me several times to make sure I'm still pleased and I am! I love my MINI; I can't help but smile when I get in it. I have and will continue to recommend this dealership to others. It was a great experience and I am very pleased with how it all turned out!

hjhart

29 de jun. de 2012

My love affair with Mortiz MINI began about seven years ago. Several times a year I would visit and test drive my dream car - the MINI Cooper. As new models of the car were released I would stop in, test drive, talk to a sales representative, and then plan my next visit. I even convinced my father to buy one just so I could go with him to test drive it. Each and every time I visited Moritz MINI I was treated with extreme care. There was never overt pressure from the sales reps; they were simply happy to help me live out my dream (if even for a half hour). It became a little like the TV show "Cheers" where I played the role of Norm. Seven years and an act of God later (my car was totaled in a hail storm in Dallas), I walked into the dealership once again with my dream car staring me in the face. Samantha was amazing! We talked about my options: what I was looking for, the type of car that best suited me (including my finances), and what my timeline was. Throughout the entire process, Samantha listened to my needs and wants, innately found vehicles that matched my personality, and patiently waited through the process that is insurance claims. She was encouraging of my choices, and kindly entertained my energy-driven four-year-old son while we were in the dealership. She protected my interests and genuinely shared in my joy when I picked up my new MINI Cooper! I also want to express my happiness with the BMW Finance department. Kim Green was thorough in his explanations of additional packages/options, but did not apply undue pressure (as you so often encounter at car dealerships) to add to my car purchase. I have been a walking MINI ad for almost a decade and will continue to support not only the brand, but also Moritz MINI as a world-class, family friendly, and genuinely thoughtful dealership! Congratulations Samantha and Moritz MINI - well done!

michaelwalling

28 de jun. de 2012

The staff at Moritz Mini were beyond excellent at helping me get THE MINI that I had dreamed about since they came out in America in 2002. I didn't have any haggling to do with them. they brought the car in from another dealership, taught me the cool features, and I have been in heaven since then.

cewhite

28 de jun. de 2012

I went in to test drive a Mini Cooper S Hardtop while my husband and I were in Arlington for a Rangers game. I didn't expect to find the exact car I wanted on the lot, so I was very surprised to find the car I ended up with (there were only two things missing from this car that were on my "dream car"). I decided those were not deal-breakers, though. We dealt with Timothy through this whole process, and he was very helpful and friendly even though I probably called him every day. Other than a small snafu when we couldn't find the title for our trade-in, the whole process went very smoothly from start to finish. I would recommend this dealership to anyone.

yenmaster

28 de jun. de 2012

Excellent service, friendly, and courteous. No pressure. We gave Timothy (TD) our specs and he found one with our 4 "must-haves": model, color, engine, and sun-roof. We didn't think we were going to like the White Roof, but it met every other requirement. After a quick test drive, we bought it that very same night.

bquinten

27 de jun. de 2012

My wife is a longtime customer of Moritz Cadillac, so when it came time for me to buy another car, she recommended Moritz. I found a car on the Internet, and Joey Edwards promptly contacted us and set up a time to drive the car. We completed the entire process from arrival to driving away in my BMW in about four hours, with no pressure and total professionalism.

Billupnorth

27 de jun. de 2012

I live in Minneapolis and arranged to buy an M3 from a private party in Dallas. I paid this dealership $335 to do a "pre-purchase inspection". They told me that the M3 came with a mechanic spring-loaded drive belt tensioner that should be replaced with a revised hydraulic tensioner. I also specifically asked them to check the operation of the manual transmission, especially the syncros.After driving it back to MN, I learned that the M3 came with a hydraulic tensioner and does not need a replacement. The handling on the M3 was a little unpredictable, so I had it checked out. It turns out that the front strut tower bar is missing! This goes across the top of the engine - how does a mechanic miss that in a comprehensive inspection??? Finally, it's hard to get into 2nd gear and I'm told that the transmission might need repairs.After learning of this, I left 4 voice mail messages with "Marcus", my original service adviser. His outgoing voice mail was updated daily, so he was working, but he never returned my calls. I then went to Pachis, the Service Manager. He offered to ship me an OEM strut tower brace within 2 days. It took 3 weeks of hounding Pachis, plus escalation to the General Manager before I finally got my strut tower brace.Poor workmanship + poor service = a dealer to avoid.

Abbylou2

25 de jun. de 2012

John was an outstanding sales person! He turned an experience I wasn't looking forward to, into a great experience. Will recommend him to all!

triceandtaylor

23 de jun. de 2012

James Cuevas was a very friendly, personable and helpful salesman. He was always available to address my questions or to meet with me. Also, he made me and my daughter feel welcome and greatly appreciated. As a matter of fact, it was so cold in the dealership that me and my daughter could not endure it, so James offered us two jackets. We borrowed his jackets and continued our business as usual. From day one, he was polite and cordial. Like most people, I don't like the car buying experience, but this purchase was.a very pleasant experience. Thanks to James....

bdaflc

20 de jun. de 2012

Excellent overall experience!! Friendly, straightforward, minimal pressure, courteous service. I filled out the credit from online and was accepted, and took the car I wanted for a test drive. I loved the car but wanted to think on it overnight. Brian allowed me to take the car home and gave me a reduced price to contemplate. I bought the car very soon after that night.

sheilacash25

20 de jun. de 2012

went to Moritz BMW dealership for a service met Doug and he was so very nice. He said he could put me in a late model 5 series I said go for it, I'm driven a newer 5 series. Doug is a great guy and a great salesman please ask for him when you go to Moritz BMW you want regret it. Doug is a guy who truly enjoy's his job.

colleyvillekuli

18 de jun. de 2012

I had a not so pleasant experience at another BMW dealership and was a little skeptical when going to Moritz. I was pleasantly surprised by every aspect of my treatment at Moritz! James Cuevas was extremely attentive and laid back in his sales approach. He took the time to instruct me on the car's features and programmed my cell phone into the bluetooth. I would not hesitate to recommend James or Moritz to anyone looking to purchase a new or used car. James' customer service has already exceeded my expectations and I have only had the car for two weeks! Fabulous car buying experience!Julie Plowman

harmoned

15 de jun. de 2012

I buy a car on avg. every 2 yrs. This was the best experience. Samantha was responsive but not pushy and helped me understand the benefits of my mini countryman; in fact was the first salesperson I allowed to show me the full feature set as I usually can't stand the sales person mid-way through the deal. Samantha is great at reading her customers and communicating information that matters to them. The financing experience was also easy and pleasant. The finance mgr seemed more like an adviser than a "shark". Thanks to Samantha and Moritz for an experience I'll be back for.

blairelain82

15 de jun. de 2012

Mike was very helpful and found the car my husband really wanted within our price range. He was great to work with!!! I will buy from Mike again.

Tony9121

14 de jun. de 2012

Jonathon Johnson made the buying process simple and efficient for us. My wife and I found a white 5 series from the massive selection at Moritz and could not be happier with our purchase. Jonathon was both informative and helpful in our buying decision. He also exhibited honesty and transparency throughout the entire experience. I intend to give him a ring on our next BMW as well!

HoltmanCrew

14 de jun. de 2012

Mike Allen made our visit from out of town quick and easy. Everything was ready to be signed and delivered when we arrived. I would definitely recommend this dealership. Great, friendly service from everyone we encountered. Thank you very much!

manycolouredhalo

14 de jun. de 2012

My husband and I inquired online on the Certified Pre-Owned BMW's in stock. I was contacted the next morning from Joey, and was so very impressed with the speediness of the process! I have never had a more enjoyable and quick (and painless!) experience with a dealership in the past! I truly am very happy with our new purchase, and will continue to use Moritz Group in my future purchases! You can be guaranteed that referrals will come your way! Excellent customer service, great knowledge with your sales force, and it shows that everyone really loves what they do at the BMW dealership in Arlington!Thank you!Jennifer and Gary Mandelbaum

slriehm

13 de jun. de 2012

The buying experience was truly extraordinary. TJ and the sales manager both worked with us to demonstrate all the terrific technology and features of our new Mini Coupe. The followup from the dealership has certainly been above-and-beyond.

NMK6

12 de jun. de 2012

I recently purchased a 1 series coupe from Moritz and could not have asked for a better experience or better service. James Cuervas helped me initially and was patient, friendly & concerned with finding the perfect car for me and my needs. Since he was going to be out when I wanted to purchase a car, he generously offered to share my information with John Brunson.When I returned to Moritz, John greeted me warmly and let me test drive the car I was interested in right away. John was committed to helping me purchase the car and was dedicated to doing everything he could to get me a good financing rate, trade in value and a great car. After having experience at other dealerships with aggressive salesmen, I was pleased with how nice and understanding John was throughout the entire process. Part of purchasing a BMW involves going to that same dealerhsip for maintenance, and I knew by dealing with John and how great he was at his job that I was making a good choice by purchasing my BMW from Moritz. Overall, I honestly could not have asked for a better car buying experience than the one I received at Moritz from John & James. They both understood what I was looking for and worked hard to make sure I walked away with the BMW I wanted.If all the service personnel is as accomodating and nice as John & James, Moritz is a great place to purchase a BMW and for service.

whydoihavetologin

9 de jun. de 2012

Our sales associate was very friendly, knowledgeable, and easy to work with. He went out of his way to make sure we were taken care of and were comfortable.

pamfarha

9 de jun. de 2012

Jordan Couch was outstanding to do deal with. He was very knowledgeable and honest with us. But, most important, was his "want to please" attitude. I found the car on the internet and he responded to my inquiry immediately with all my questions answered. Jordan runs to get things done instead of walking. He explained the BMW 535i in great detail. After we decided to purchase the car, Jordan walked around the car with me, I showed him what I was not happy with. Everything was fixed and MORE to my satisfaction. ANd we even got it before it was promised. When we picked up the car, Jordan spent a great deal of time helping me set up my bluetooth and navigation system. Which was soooooo appreciated. He also showed and explained all the other bells and whistles. Jordan also offered me to call him anytime I have a question or concern about the car.Jordan is a true asset to the Moritz Team. One satisfied customer, Pam Farha

1buela

8 de jun. de 2012

Jordan was very helpful. He was very good from beginning to the end of sale.Even after the sale ha made sure that i was satisfied the purchase.

hoodwc

8 de jun. de 2012

Marco was really easy to work with. The Mini web site was also very helpful. Car was delivered ahead of schedule and prepped to my satisfaction. So far it's been a pleasurable experience.

aneelreddy

6 de jun. de 2012

I got a great car from this dealer. The Associate was helpful and friendlier. I recommend this dealer for your car. Overall experience was good.

Tomnes2003

5 de jun. de 2012

I am a loyal BMW customer since 1984 (I still own my original vehicle). This is my fifth BMW purchase. I have lived in several states across the United States due to my military and corporate employment. To be frank, I had become very dissatisfied with the service I was receiving from the BMW dealerships in Dallas and as a result, considered leaving the BMW brand. As you know, owning a BMW requires a great deal of preventive maintenance. If the service experience is unpleasant then why buy the vehicle. In fact, I visited the Moritz dealership as a final effort to see if the BMW service and respect for its customers was truly gone.Moritz salesman, John Brunson, renewed my belief in the BMW brand. He was knowledgeable about the car and treated me as a valued customer. He patiently listened to my requirements and showed me a number of cars that met my needs. His knowledge of the vehicle demonstrated to me that he not only understood the product but had an appreciation for the workmanship and engineering that went into building the vehicle. His professionalism and zeal for the product convinced me to buy on the spot with no price haggling. This is the first time I have ever bought a car without negotiating on the price significantly. This speaks volumes for John's ability to put the customer at ease. So kudos to John Brunson, he definitely stopped me from leaving the BMW brand.I also must add that the presentation of the BMW vehicles at Moritz is impeccable. Most of the cars were displayed under an awning and that enhanced the experience when viewing the vehicles. It provided relief from the sun and allowed me more time to view the vehicle's features. I had my 13 year old daughter with me and she stated and I quote, "Dad, the cars are clean and beautiful...they are lined up like candy in a candy store ". At the other dealerships that I visited around town, the cars were hidden in a parking garage or displayed on a lot with very little cover. As you may know, walking a large parking lot in the Texas sun can be brutal during the summer months.Finally, Ken Moore, business manager, was also very professional and personable. Usually the final paperwork of buying the car is dry and uncomfortable. That was not the case with Ken. Ken and I had a pleasant exchange during the financial process. He put me at ease and before I knew it I was done with the financial process and was driving off in my vehicle. Thanks Moritz for a very pleasant buying experience. I will definitely recommend you to my friends and colleagues.

jb6161

2 de jun. de 2012

This is our second MINI. We walked into this dealership and were professionally greeted by Timothy Darrough. He was knowledgeable and courteous. We buy a lot of cars and this man knows his stuff! My wife and I highly recommend anyone to use him!We got a great deal and are the proud owners of a Mini Countryman (loaded).Thank you Timothy!!John and Debi B.

tjohnson69

28 de may. de 2012

I had decided upon a specific MiniCooper coupe and talked to them by phone, had it ordered and showed up to get it when it was ready. I did not haggle over the price so I cannot speak to the willingness to "deal" but I was able to get the car very quickly. It would have been even quicker (and to me better) if I hadn't had to listen to the spiel about the extended warranties and so forth that seem to be mandated by the owners and thus, must be given, regardless. Still, that was painless enough and was good experience for my son who accompanied me to see the clever tactics and so forth so that he will be able to manage that when his car buying experiences start. The car was in perfect shape and Marco did a swell job taking me through the whole experience. I'll certainly look to Moritz first if I am in the market for a car sold there but not in my home town of Amarillo. I actually came to Moritz because of an excellent experience I had a decade or more ago with an emergency out of town service problem on a BMW I owned. I received such outstanding service then that I was determined to buy from Moritz if ever I needed a car sold there but not here.

brmeech

24 de may. de 2012

Samantha took absolute care of me and made the purchase of my new Countryman an enjoyable experience. She kept me up to date on the status of my vehicle throughout the process and was willing to work with me to make sure that everything met my needs and wants. Thanks, Samantha!

K.L.W.

21 de may. de 2012

I just purchased my second vehicle from Moritz BMW in Arlington. First time in 2008, and most recently in 2012. The salesman both times was Rick Beers. Each time he was very straight forward with me and more than happy to answer all my questions. No one else around town was willing to give me a comparable deal. I would recommend this whole outfit any day of the week, and if your looking a layed back with no pressure experience, look up Rick Beers and the team at Moritz in Arlington, TX.. Very pleased customer here. Thanks guys!Regards, Kevin

dougbyrd

20 de may. de 2012

Jordan was quickly responsive to all my phone calls and text messages. He arranged airport pick-up and had the car in immaculate condition upon arrival.

M. Linda Nelson

19 de may. de 2012

Samantha was the first to greet us on the parking lot. She was so gracious and calm. Never once did we feel pressured. The relationship with Samantha was one of "what can I do for you." Samantha is very knowledgeable and she was able to help us explore the many options that are available with the Mini Cooper. There was no pressure to close the deal. We needed to go home and make a decision on which Mini Cooper we wanted. We came back two days later to look one more time before making a final decision and purchasing a car. Marco met us and we told him that Samantha had been helping us. It was Samantha's day off. Marco pulled out the Mini Countryman Sport. He also was very knowledgeable. He went over the features of the car. He had the same "no pressure" manner. We were impressed with his integrity to make sure that the Samantha was credited with the sale. We had planned on paying cash out of our 401K and Brian came up with a solution for a better way to handle our 401k that was great for keeping our investment growing. We would have never thought of such a great plan. Tony was the one who processed the paper work and finalized our purchase. It was a busy day. He kept coming out checking on us. Every person that we encountered at Moritz made the entire experience enjoyable. When it comes time to purchase another car, Moritz will be our first choice. The experience was similar to being welcomed into a good friends home-great hospitality, integrity and respectful of the clients desires and needs.

Mrscuellas

17 de may. de 2012

John worked hard to get me into the vehicle that I wanted in a stress free no pressure environment. By far the best car buying experience I've had thus far. And thank you to Ken and Larry for working out the financing!

mkotecha

17 de may. de 2012

the staff at Moritz Mini in Arlington were very friendly, knowledgeable and obviously excited about Mini and their line. Made me very excited to purchase a vehicle. Brian was excellent to work with, very easy going and provided a non-pressure environment for the purchase of my new mini. Very nice guy which makes you just want to buy a car from him. Would work with him again without a doubt.

marcie1

17 de may. de 2012

fast and friendly customer service. The whole buying process was painless. Brian McNulty provided outstanding service during the whole process. Thistype of customer service customer was a breath of fresh air

kppensom

16 de may. de 2012

I worked with James for the purpose of buying a preown certified BMW 5 series.When I arrived James had a selection of cars to show me that fit the criteria that I had given him.He was well prepared ,knowledgeable and professional. I felt I was in good hands and dealing with and individual I could trust. James and Ken Moore ,who handled the financial part of the transaction, have excellent personalities and are enjoyable to work with.I'm happy with the deal and would highly recommend Moritz BMW.Keith Pensom

maschantz

15 de may. de 2012

I have bought 2 CPO BMWs at Moritz in the last 2 years. They have typically had the best selection of the model I was looking for. I worked with Jonothon for both cars and found him to be very courteous and professional. For the second car I just purchased we were able to do most of the negotiating via email and telephone which made the whole transaction much simpler and faster once we came to agreement. The car was almost in perfect shape but did need some minor repairs made. I worked with Joe Blakely who was also very professional and accomodating and was able to get everything repaired to my satisfaction within a week. The car looked great when I picked it up. There was one issue that I was not initially pleased with, but after further discussions with the Moritz staff they were able to resolve that issue to my satisfaction also. I believe they all work very hard to ensure that in the end you are completely satisfied with your purchase.

Jwells78

15 de may. de 2012

GREAT experience! I Will refer EVERYONE to JJ at Moritz BMW. Very painless experience unlike mypast experiences when buying a car at other dealerships! I buy a car every few years, and IWill definitely be going back to Jonathan Johnson "JJ" at Moritz BMW in North Arlington!

SAM JARRETT

15 de may. de 2012

Excellence is never an accident; it is the result of high intention, sincere effort, intelligent direction, skillful execution & the vision to see obstacles as opportunities... All of theses qualities were displayed & put into pratice when my daughter went in to see Jonathan. He had some obstacles that he & others had to overcome. They put on their "WHATEVER IT TAKES HATS" & overcame them. Our family thanks you so much for your effort & sacrifices made. I cannot say enough good things about Jonathan. He is a go to guy & is straight up honest. Refreshing. I believe that Tom, Jon, & Larry are on the exact track in their setting the standard for excellence. While they have a responsibility to their dealership they also show compassion, & understanding for each situation. They don't give cars away but these guys will do their best to help you. I often say "the best surprise is no surprise" In this transaction we were surprised. Happily... Papa use to say "whats down in the well, comes up in the bucket." Do yourself a favor. Go to Moritz & ask for Jonathan Johnson. He will take you to the well & pull you up a bucket of excellence. Three deals here confirms this. Sam & Clara Jarrett

washabaugh

14 de may. de 2012

Jordan was a very nice and helpful salesperson. I had contacted him about one car then he told me about a car that had just been brought in. It was really what I was looking for. I bought it that day. I wouldn't hesitate buying another car from Jordan. The Moritz staff has always impressed me as being honest and truthful. The first person I had contact with was Pat Austin. That was two years ago. I couldn't do business with Pat then but because of him, I came back to Moritz when it was time. I will always recommend Moritz above any other Cadillac dealing in the Fort Worth, Dallas area. Thanks again. Lana Washabaugh

kbeumer

12 de may. de 2012

By far the best car buying experience I've ever had. Jonathan was the nicest guy who truly cared about helping us find a car that was right for our family. He literally bent over backwards for us and we will forever be grateful. Tony Canady was our finance guy and although financing can sometimes be the most stressful part he made it such an easy process. I have been to MANY dealerships and can honestly say this Mortiz exceeds every other dealership by far.

Dalroy

12 de may. de 2012

I have received excellent service from both sales (Marco) And service (Tony). My car was ordered, delivered and prepped in an efficient manner. Marco was thorough in his work especially in going over all the details and functionality of my new car. The whole process was painless and done with courtesy and professionalism. I recommend this dealership and feel the staff makes every effort to provide excellent service to their customers. Marco was very helpful and kept me informed of the status of the process involved in the ordering of a new vehicle. I will continue to use the dealership for service of my car and for future purchases.

Gallison98

11 de may. de 2012

The service was fantastic. Jordan was very patient with me and answered all my questions. It was nice to have a salesman that actual uses the product as well (meaning he is a mini owner) I could never convince anyone to use my product if I was not using it myself.

Olazaba

10 de may. de 2012

I truly did enjoy meeting Samantha! She is very postive, professional and supportative. She respected any descisons we made when we ordered our car and that was a plus, I did not feel pressured. She took the time to make us feel comfortable and welcomed us with a smile, and that's something I do not always see.

teentsi

8 de may. de 2012

In searching for the perfect car, I found a 2012 Mini Cooper. It's absolutely perfect for me from the hardtop with sunroof to the amazing interior. It was love at first drive. Brian McNulty was a trooper in helping me purchase my new mini! He gave me a couple of days to think about it and then called, wasn't a pushy salesman (which was refreshing). We came to an agreement on the purchase price which was reasonable and before I was ready to take position he already had it detailed for me! Such service. Purchasing from Moritz Mini was a dream, so easy and everyone was so helpful. Brain even called a couple of days later to see if the car was working out for me and if there was anything I needed. So excited to have purchased my car from such a profession organization and kudos to Brian for all of his help!!

stprice100

8 de may. de 2012

Samantha was very helpful and friendly. She made the whole experience a complete joy. She explained everything thoroughly and managed to get me a payment that was reasonable.

dominican

8 de may. de 2012

My husband and I have been buying cars for 45 years and dealing with Moritz has been our most rewarding experience! This was the second car that we purchased from Rick Beers. Rick is knowledgeable, professional, and very accommodating. He is a joy to work with and I would gladly recommend him to family and friends. Moritz is lucky to have Rick as an employee.We were also helped by Ken Moore. Again, such a positive and smart young man. We felt completely confident with all the details he explained to us.This was such a positive experience, totally due to the efforts and expertise of Rick Beers and Ken Moore.

surfblue

7 de may. de 2012

WOOOOOW!!!! We absolutely love Moritz... Hands Down!!!!! We just purchased our second Mini Cooper from them, and once again we were just overwhelmed with the customer service we received from everyone there at the Arlington location. Everyone there has always went over and beyond to make us feel welcome and important. TJ and both Brian s there took time to sit with us and explain and answer all of our concerns and question. We will continue to take our business to them. We tell everyone that ask about our Mini Cooper where we got it and if they want a good deal and want good honest people to work with, Moritz Mini Of North Arlington is the place to go.Thanks again for making what can be a horrifying experience and awesome one.Keep Motoring, as we will:}, Bruce and Jeannie McNamee

Jwmfoss

6 de may. de 2012

We found James to be freindly, easy person to talk to and very informative about his cars. He answered our questions and was very frank on the pro and cons of each auto we look at and test drove. Base on his info we decided on the 335i which we love. We would recommend to our friends and family to ask for Jmaes when looking for a BMW.

kimbernels

4 de may. de 2012

Mike was great and worked with me to find the car that was the best fit for me. They also worked with me to find a car that was in the right price range for my budget.

mdaniels2

3 de may. de 2012

Samantha was more than helpful, knowledgeable and simply fabulous to work with. She allowed the time to thoroughly discuss my options and go through the details of my new MINI. Samantha was so friendly - & even gave me a MINI tote to apologize for having to wait to begin the financing process! Loved working with her and definitely recommend going to Moritz Mini if you are searching for a new vehicle.

jimmy1gwen

2 de may. de 2012

Wednesday 05/02/2012 I happened to walk into Moritz BMW used sales area. My wife and I own a 2006 BMW 3 series and we had decided to upgrade to BMW 5 series. Moritz had some great sales on 2010 5 series so we decided to take advantage of the deal. When I first arrived I met Brian Mcnulty, coming over from the MINI COOPER area, and was he very friendly yes. Immediately he asked may I help you and I said yes, I want to get my BMW appraised so I could determine what I need to spend to get into a BMW 5 series. He said I can't help you but I will take you to someone who can. From the time he dropped me to a salesman within the used car department the nighmare begun. I'm an african american man and so happened that day I wasn't dressed in a suit. I explained to them what I wanted as I did Brian. I was immediately told WE ARE BUSY CAN YOU COME BACK. I felt really bad because they did their SIZE ME UP deal and decided this wasn't worth their time. Man! did I feel bad. Have you ever seen a dealer who would tell you "we are busy". I politely told them I would be back, start no scene, just left. One guy said. What kind of car are you trying to appraise. I said 2006 BMW 3 series. They gave me the impression I was trying to get something free which made no sense. Now being African American for the first time I understand. I will not stop until I tell my story. I know you will delete this but you read it.. come on guys this is 2012, you dont know my finacial background.

NewMiniOwner

2 de may. de 2012

Samantha Miller made this the best car sales experience I have ever had. There was zero pressure to do anything. She is an expert in her field. She was very personable, friendly, and willing to explore all options to help me get into my Mini. I left feeling great about the purchase and didn't feel like the wool was pulled over my eyes. If you go to Moritz Mini in Arlington, definitely talk to Samantha. You will be happy you did.

Debbie Blair

29 de abr. de 2012

Brian mcnulty was wonderful. He had all the answers to my questions, provided several models to test drive, made the process of nailing down final price pretty painless, ( all i remember is that it didnt go back and forth too much or take too long) and helped me sync my phone and get the Sirrius radio going after the deal was done. This is our first BMW product, specifically MiniCooper, and we are impressed by the quality of features and workmanship on the car, as well as the quality of people working for Moritz. I can't stop telling people about how nice our experience was and how great this car is! From the looking stage through the final sale, I never had to wait around, and I had the definite feeling the customer came first. They stayed open late to accommodate our questions, and walk me through the car's features. I will keep buying cars there. The whole thing was great.

oneresolution

28 de abr. de 2012

Staff was friendly and helpful, providing a high level of customer service. Sandra and other staff were willing to assist me when James was home sick. Sandra remembered my name which was a nice touch. And the service manager was wonderful and polite when meeting a small need.

ArianaM

23 de abr. de 2012

Brian McNulty was very nice and helpful. This is my second purchase from him and I have been very satisfied. I will definitely come back if i want to repurchased and recomment to family member or friend.

SLSR

23 de abr. de 2012

Purchasing a new car can be a very stressful experience, however I was pleasantly surprised at how stress free my car buying expereince was at Moritz. Mike Moore was so helpful and knowledgeable I was instantly at ease with the process. If you are looking for great customer service, go to Moritz and ask for Mike!

cherikindrick

23 de abr. de 2012

Victor made our experience stress free and enjoyable. He was knowledgable and friendly through the entire process. While we were waiting for the finance manager, he made sure we were comfortable and kept us updated on our wait time. It was the easiest car buying experience I have ever had. There is no question I would recommend him to friends and family.

lo_torres

22 de abr. de 2012

I appreciate the excellent customer service I received from James during the sale and in the finance process. The service and overall experience was one that surpassed my expectations. All of my questions were answered in a friendly and timely manner. James Cuevas is a very approachable man who takes great pride in his work. He was always available, whether it was via phone or in person, and made sure I was completely satisfied with all aspects of my purchase. I felt that he went above and beyond when it came to helping me with any dilemmas I had. On the day that I purchased the car he patiently explained how every feature of the BMW worked & then programmed our cell phones to work over the vehicles bluetooth feature.I would highly recommend James Cuevas to anyone who is wanting to purchase a BMW!

roadstar11

22 de abr. de 2012

This was my second purchase from this dealership.The service and support that I received was excellent.Brian McNulty my salesperson was very knowledgeable and helpful,he went out of his way to make sure that I was well taken care of. They have again set the bar very high.This dealership has again shown me what a great car buying experience can be. I will definitely consider using them again in the future.

pyrrhusmj

21 de abr. de 2012

This is my second car from this dealer and each time the service and experience has been fantastic. Marco is great and the dealership has bent over backwards to get me into the car I want (ordered even though I normally buy spec).

Karen Rejcek

19 de abr. de 2012

I gave the highest rating in all categories for the following reasons: I have now purchased my 4th vehicle from this dealership since 2006 this evening (04/19/12). I purchased a Mini Cooper S in 2006, a BMW 328I in 2008 (purchased from Dextral Harris - he was incredibly competent and helpful during the purchase of my BMW), a Cadillac SRX in 2011 (purchased from Gary Pulliam - incredibly helpful and made sure i was satisfied with my new vehicle) and this evening a new Mini Cooper S. I must say that I have never met a more caring, competent bunch of people in any other dealership. Your team of sales and service personnel exemplify the word service, before, during and after the sale! These guys are amazing... Gary Pulliam has gone above and beyond to help place me in whatever vehicle I want, (and considering I tend to change my mind quite often, that is no easy task). He is always willing to take my phone calls to explain and address any questions/concerns that I may have regarding my new car. I also had the pleasure of dealing with and getting to know Samantha Miller in Mini and was very impressed with her caring attitude as well and knowledge of the vehicle I was purchasing... She was extremely pleasant, competent and concerned with my being pleased with the vehicle I purchased. The dealership is very fortunate to have these people on their staff! As far as I am concerned, I will never have to visit another dealership! Thank you both Gary and Samantha for all of your help in finding and placing me in my new Mini! Sincerely, Karen Rejcek

tylluan19

19 de abr. de 2012

I bought my first new car after ten years. Being a single female I had reservations about going to a dealership. But MINI lives up to its reputation. I built and ordered a car and it was a lot of fun with a no stress buying experience. When my car showed up Samantha was very helpful, devoted her time and attention to me, and followed up with me that weekend. Samantha is full of energy and you can tell she loves her job and company. I have already recommended Moritz and Samantha to my friends and coworkers.

cherrysour16

19 de abr. de 2012

I recently had my car totaled and was dreading looking for something else. With my limited time and crazy retail schedule, this was not something that I wanted to do on my only day (yes, one day off a week) off. Calling Candess was the best I call I made. Yes, I loved my previous car. Just a few payments away from being paid off, mother nature had other plans. I let her know from the beginning what I was going thru and what I was looking for. Suggestion: be specific in what you want. She gets the job done with great detail.Candess searched the entire Moritz inventory and showed me what was available. Honestly, not much since I'm very specific on my needs for a vehicle. She was patient and fun to work with. Not "used car salesman"ish at all. Candess really gets to know the person for who they are and makes everything smooth.After picking out the car of my dreams for me, she left me in the hands of Mr. Douglass Mayberry. What a treat to work with as well! Calm, relaxed and full of information about the product. He took the time to show me every detail on the vehicle and was genuinely excited about it. He also made the transition to finance (with Tony) smooth and quick. It was painless and they really worked with my budget and specifications being a "first time on my own adult car buyer". ;)Big thanks to all I met during my experience, especially Jon Underwood for giving me the deal of a lifetime on my BMW. Just a beautiful car, excellent machinery and a wonderful piece of art.

LaserBlueMini

17 de abr. de 2012

Samantha did an excellent job!!! She has an excellent personality and is very knowledgeable about the Mini Cooper. She made my car buying experience very enjoyable.

Willyd

17 de abr. de 2012

The help that I recieved from Jordan Couch was better than perfect! It was AWSOME! Never had a salesman help me like he did! He still continues to do so, even after I had purchased a car from him! Moritz you have out did yourself when you hired a salesman like him! He deserves employee of the month, a raise, and a paid vacation if it was up to me!

Tlrubel

9 de abr. de 2012

Very knowledgeable, friendly, willing to help me get what I wanted. Quick negotiating and financing. Plan to buy me next car from this dealer too.

vicusanz

6 de abr. de 2012

Samantha was great! She helped me out through the buying process, she was friendly, fun and patient at all moments. I was trading my leased Mini and I wasn't sure about leasing again or purchasing. She gave me all the information needed, never pressured me or rushed me. She helped me out with finding the exact car I was looking for, and I can't be happier with my new Mini! She is very professional and knowledgeable of the product; she explained me all the little things about the new car. I'll totally recommend her and the dealership!

jpx2008

5 de abr. de 2012

James Cuevas made the car buying experience as easy and painless as possible. I have never purchased a pre-owned vehicle and had my guard up expecting a hard selling bad experience. Instead, it was a comfortable and pleasant experience and I felt good about the price I paid for the vehicle. The great experience carried through to the finance part. Tony was also great to work with. He beat my bank's interest rate and completed the transaction with ease. I'll send more folks their way!

Bobomundo

5 de abr. de 2012

Marco was pleasant, knowledgable, and professional. Did a detailed review of our new car's "gadgets". The dealership was clean and well presented. New car delivery was great, car was clean and ready when promised.

ryanli

4 de abr. de 2012

I went to Moritz Mini to look at what cars they currently had for sale. They had a few that I was interested in but I wasn't really sure about what exactly I wanted. A person named Brian McNulty assisted me in picking out my new car and was super helpful. I am now a proud owner of a new 2012 Mini Countryman! I will definitely be purchasing my next car from them when the time comes. I'd recommend Brian at Moritz to anyone looking to make their next car purchase. He's very professional, friendly, and gave me a great deal that I don't feel I could've gotten at just any dealership. Thanks Moritz Mini! :)

nzezulka

4 de abr. de 2012

Le Juene was very thorough, supportive, knowledgable with the new car explanation and delivery. She took the time to draw us a map for the test drive so we could also stop to see the Cowboy Sradium. She was professional, caring and supportive. She is awesome!

vsull

2 de abr. de 2012

I usually leave car dealerships feeling like I have been taken advantage of in one way or another. This is not your typical car dealership. I recently custom ordered my MINI Coupe here and June took her time with me and made sure I got everything I wanted. She made sure I understood all of the packages and didn't pressure me one way or another. I felt comfortable with her. When extra explanation was needed or I couldn't decide, Brian McNulty jumped in. Negotiations were short and sweet--no games. When I picked up my MINI, it was like a grand day! She went through everything on the car and even helped me set up some of the stuff! With MINI, there are quite a few differences from the normal car, so that was pretty great! I got MINI Connected, so having her get me acquainted with that alone was helpful. Go MINI and Go Moritz!

112058horses

31 de mar. de 2012

I was very pleased with how through and professional all the sales personnel was especially Le Juene Montgomery . The price they gave me on my Mini Copper was outstanding.I will be buying for this dealership again and I would recommend too anybody to buy from this dealer. P S my wife likes my mini so will that I my have to buy another Mini.

aproverbs31chick

29 de mar. de 2012

My experience with Moritz BMW was excellent. It was surprisingly a pleasant and expedient process from start to finish! Your staff made me feel welcome and my business wanted. Specifically, Jordan Couch's friendly demeanor, professionalism and knowledge of the vehicles made purchasing my first BMW an experience a pleasant one. Thank you for making me a 1st time BMW customer; I have a feeling it won't be my last ;)Respectfully,Jodie Keeter

kaylamreed

26 de mar. de 2012

My experience with Moritz BMW MINI was much better than most dealerships I had visited. James was very friendly when my friend and I first visited the dealership and happily maneuvered the car I wanted to test drive out of a difficult to get to spot. I never felt pressured to make a purchase and James seemed willing to work with me to meet my financial requirements. When I returned with my husband over a month later I didn't expect James to remember me but he did and he remembered exactly why my husband was unable to make it the first day which surprised me and me feel like I was more than just a "sale". I was very pleased with the customer service during my car buying experience. Thank you!

jmartin9447

23 de mar. de 2012

Although this is not the closest BMW dealership to me, I continue to do business with Moritz. Sales AND service is always top notch. They always make you comfortable.

sarahjohnl

22 de mar. de 2012

This dealership did not give me a full military discount. They were unprofessional telling me I got ripped off from a previous Mini Cooper dealer and would not give me a fair trade in value. We were in a hurry and they took three times longer than promised. They would not put the window tinting into the car price (so it would go into the loan). They did not call like they promised to go over the cars features. When we complained they did not fix any issues we had. Having bought a car from a previous dealer in Scottsdale, Arizona this dealer was horrible and I do not want to ever go back.

ajpuppala

19 de mar. de 2012

John is an excellent sales person and he provides all details upfront. The whole experience is a pleasant one and we both want to thank John for facilitating this. Thanks John for your help with our BMW purcase.

brianwei

18 de mar. de 2012

To buy my first BMW, I went to Mortiz BMW to work with John Alexander based on a referral from a friend who has leased or bought multiple BMWs from John. When I went in, John was very low key (vs. high pressure sales) and spent quite a lot of time with me on the different models I was interested in test driving.Once I decided on a model, I found John's initial price offer for the car within $30 of the lowest price I'd gotten using TrueCar.com (and I hadn't mentioned that to John first). This was a purchase not a lease, so I then worked with their finance guy. Since I'd already set up a loan with Bank of America, they suprised me (pleasantly) with the news that Moritz was a "Preferred" dealer with BofA, so they could lower the loan rate by 0.5%.Overall, I'd have to say that this is the best car buying experience I've ever had. I'm definitly working with John for my next purchase.

peo

17 de mar. de 2012

great! as always, in the past sales and services. Cannot be any more descriptive than the detailed review done. Please accept this addition.This is it!

dbagirl

16 de mar. de 2012

When I told friends I wanted a Mini, they all said the same thing, "Go to Moritz!" I'm glad I listened because this dealership really is great! Right out of the gate, their prices beat every other place I checked in town. Marco was super helpful, and the sales process was painless. I never felt pressured, even in the finance office.

gtvangel

15 de mar. de 2012

I found my car buying experience was so amazing. Jordan Couch was so helpful, patient and he really took the time to understand our needs and desires in a vehicle. I was so impressed with the professionalism of Jordan and the dealership. It was a great experience and we will back.

kahines

14 de mar. de 2012

We are always treated great by Moritz Mini in Arlington, and Tony always takes such wonderful care of us. We would recommend them to everybody we know.

minicoopergrrl

14 de mar. de 2012

The people at Mortiz Mini are great! I can make an appt. online for service. When I get there I immediately get helped. They are very good at calling to let me know when it is ready, and the loaner cars they give me are always awesome! Tony Segreti is very friendly and professional. We have purchased two Mini from Samantha and she is great! I would definitely recommend this dealership to anyone.

Mark Jurmu

14 de mar. de 2012

I met James a couple of months ago while looking for a vehicle for my daughter. He was very patient with us and politely persistant. We did not put a deal together at that time but James came across as a salesman you did not have to have your guard up while in his presance. Since then I bought a car from him and enjoyed the sales relationship. James is good people andIwould not think twice when we need to make another purchase. My second purchase from Moritz and will be back.

bdaniels

13 de mar. de 2012

I gave this rating due to the incredible customer service from Tony Segreti. In addition, other personnel there are so willing to help you even if you are just walking by. No one ignores you. You are assisted immediately.

kgrubb

13 de mar. de 2012

I cannot say enough great things about Moritz of North Arlington! I used to hate to go in for service, but that was BEFORE I owned a MINI. They take great care of you & your car. It is very much appreciated!

G.W.Adams

13 de mar. de 2012

I could not be more please with the buying experience. There were no concerns; the offer was fair for all. No one could expect more.

tjetton3272

11 de mar. de 2012

Everyone we worked with gave us excellent sevice. Mike Allen was great to work with. As well as the financial department I filled out the credit online the whole process was quick and easy. If this level of service continues I will use this dealer again!

mgthegrt

11 de mar. de 2012

Whenever I take my car in for service, Tony is very thorough and friendly. You can tell he likes his job and cares about taking care of the customer. He always makes sure that I understand what is being done to my car and why. I have always been treated well at this dealership and trust that they will complete the service accurately and in timely manner.I can't remember the name exactly, but I think it was Jonathan who was there when I was waiting on my car for service to be completed. I think he is in sales; He made sure I was comfortable while I waited. He was friendly, polite and had a wonderful energy about him.

ImanSesalem

8 de mar. de 2012

Jordan was a pleasure to work with and I do plan on going to him for any future BMW vehicle purchases should the one I just purchased give me a great ownership experience. I will also be recommending him to any family and friends who are interested in purchasing a CPO BMW.

smoothit

7 de mar. de 2012

I haven't bought a new car in a long long time. Didn't know what to expect. I was referred to Moritz and purely shopping. I think John Alexander (sales person) sensed my "newness" at the buying process and didn't push but simply asked questions and responded to mine. Meeting John and sitting down in from of his desk i quickly learned his is an award winning sales person for BMW and literally has run out of space on and around his desk to display his awards. I would be happy to refer all my family and friends to any of the Moritz dealership. Everyone we met was awesome,Joe Allen

jbeam128

6 de mar. de 2012

Very easy to work with. Quick but thorough. All my questions were answered. Would definitely recommend and return for next car. I was a last minute buyer and the vehicle and financing were ready right away.

ajolly

6 de mar. de 2012

John and the financial departmenr at Moritz BMW of Arlington, TX did a wonderful job of finding me the car that I wanted. They were so kind and worked with me quickly to get the exact car that I wanted. I would recomend this dealer and dealership to anyone and will continue to purchase BMW's in the future through John and Moritz BMW.

anne_fisher

6 de mar. de 2012