James Donahue

8 de abr. de 2016

This dealership does what it says it will do when you buy a car from them. Honest and integrity are two words that best describes them. Went beyond the call of duty to completely satisfy the customer. Can't say enough good things about them.

Andy48130

6 de abr. de 2016

Alex Upshur provided a welcome improvement in my experiences with automobile salespeople, both for what he did, and what he didn't do. Alex was both welcoming and professional. When he asked which model I was interested in, he was unfazed when I responded with an in-demand model that he almost certainly would not have (and did not have) in stock. He DID NOT try to convince me that I'd really be happier with something he happened to have on the lot. Instead, we had a lengthy exchange regarding my purchase objectives, during which he displayed good product knowledge and genuine enthusiasm for the BMW line, which (sadly) is has not always been my experience with other brands & dealerships. I accepted a test drive in a lesser model, which Alex offered knowing full well that I was unlikely to purchase that car. If the object of my desires does become available, I will almost certainly be purchasing a vehicle from Alex!

kathy9980

6 de abr. de 2016

Andrew was terrific from start to finish! He asked the right questions to determine what I wanted and what was most important and then help me find the right car. He listened very carefully and answered all of my questions and worked with me to get me into the car I wanted for the price I wanted. I'll be back for my next vehicle! I highly recommend Andrew and the team at BMW of Ann Arbor!

DB

5 de abr. de 2016

I have never worked with anyone in car sales that knew the product they were selling better than Mo did. Mo's knowledge of BMW's was very impressive. He knew every aspect of the 528i I was interested in. He is very easy to work with and talk to. After only talking with him for a little while, I felt like I had known him my whole life. I highly recommend reaching out to Mo if you're interested in a BMW!

tmay20bg

28 de mar. de 2016

Working with Luke was a pleasure. VERY KNOWLEDGEABLE on all BMW products. Helped me find an option that worked perfectly for me. And, worked diligently with his finance manager when it was time to deal. I will be purchasing my next BMW from him, as well. THANKS LUKE!

MFTMFW

19 de mar. de 2016

Had a wonderful experience with Mo in sales! He is very personable and exemplifies what it means to have great customer service. He went above and beyond our expectations and was extremely knowledgable about the various options/equipment. I highly recommend purchasing/leasing your next BMW through Mo as he made our first experience at BMW of Ann Arbor a pleasant one!

Jahohan3

13 de mar. de 2016

We currently have a BMW 328i that is coming of lease. We worked with Alex Upshur to explore our options. Alex was very informative and orofessional. He presented us with all our options, including the BMW MSD program. Ultimately we made the decision on a 2015 demo at another dealership, that was not an option from Suburban. Alex was a pleasure to work with and we will certainly recommend him to our friends. Thanks Alex

anthonydeben

9 de mar. de 2016

This review is an easy one to write. I honestly can't say enough positive things about my experience with Andrew Heuter; his approach, his knowledge, his customer service - all phenomenal, all exceeding expectations. And the same goes for Jim and Bryan - class acts through and through. I'm excited and comforted to know that the BMW Ann Arbor team will always be in my corner should the need arise. Thanks to all for everything!

motojoe

7 de mar. de 2016

I was checking out a used X3 with the M-Sport package (looks real nice), and Andrew Hueter did a great job of demoing the vehicle and representing his dealership. The new management must be doing something right at BMW of Ann Arbor. Andrew really knows his stuff on the technical side, which I love as a gear head, and he's got a great natural conversational approach. Honestly, one of my better sales interactions. I didn't make an offer or buy a vehicle, but next time I'm ready to buy, I will definitely give Andrew and his team a shot at my business! Also, Jim, the used car sales manager, was very congenial and enjoyable to talk with. Thanks for a great experience, guys!

johnsheridan

7 de mar. de 2016

I was particularly pleased with the attentive sales help offered by Andrew Hueter when I was examining different car brands prior to my purchase in early 2016. We talked at length. He listened carefully, knew his product well, and came back with well-chosen opportunities for me. He was always prepared for our appointments, and earned my trust.

wintervortex24

6 de mar. de 2016

This dealership works hard to earn your business. In particular, our experience working with Sean was superb. My wife and I were shopping for a car for her, and he reviewed multiple options with us in detail and helped us test drive several models to meet her needs. He was easy to work with with a no pressure, honest, and down to earth style. His follow up was excellent with phone calls and emails, answering all our questions, but was not pushy. My wife commented several times how she had a good buying experience. Highly recommended. Approachable, he also knew his products well -- I count myself a car enthusiast, and he was able to speak my language. Sean is a true enthusiast's SA. Would work with him again.

gaboe36/7

4 de mar. de 2016

I showed up for the winter service event late last year (2015) and while my M Roadster and e39 were being serviced Luke took time out of his schedule and we talked BMWs for a while. I felt like I had walked into a place where BMWs are a passion and definitely felt welcome. He let me get into the cars (even the i8) and showed me every single new feature> Very Knowledgeable. Alex Upshur and all the other employees I dealt with were awesome. I feel like they enjoy working there and making people feel at home.Awesome experience!!!

lalondtm

15 de feb. de 2016

Alex Upshur from the Sales Team is far and away the best car salesman I have ever had the pleasure of working with. Alex was not only polite, but he was incredibly knowledgeable about their vehicles as well. I do a lot of research before I even visit a dealership, so more often than not, I know more about the vehicle I'm interested in than the people selling me the car. In this instance however, Alex was the exception to the rule. He knew the vehicle inside and out, and showed me things I was completely oblivious to. Alex was also very accommodating to my schedule, and my budget. Buying a car can be a painful, confusing roller coaster full of anxiety and anguish, but Alex at BMW of Ann Arbor made it fun and easy. I will definitely be back in the future, and would recommend him to ANYONE looking for their next car.

shuai

5 de ene. de 2016

I found a great car. And the person who helps me is really kind. He always tries to give me the best price and the best service.

duesenberg59

31 de dic. de 2015

This was a wonderful experience... Could not be happier! Dusty was outstanding in service and friendliness. My car was washwd and detailed with an oil change and brake fluid flush. No better service anywhere! Take your beamer there and they treat you well! Can't wait to go back! Thank you, Dusty!

Annarborite

7 de dic. de 2015

The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior than I would prefer - but the quality of service and my experiences at BMW of Ann Arbor prevent me from purchasing a different brand from different dealership.

clampmaster-J

6 de dic. de 2015

I was looking to upgrade from my 04 / X-3 earlier this summer. Dusty Harrison found the perfect X-3 / 2013 for my needs. Always gets back with me promptly and answers all of my questions without hesitation. Straight forward, no nonsense employee that I would like to have working for my company. Excellent service provided across the board!!

Ellis, Pat

5 de dic. de 2015

Service writers are prompt, and keep me apprised of inspections and repairs. Customer Service Representative is excellent. I depend on her to make my visit pleasant and quick.

joejgolden

4 de dic. de 2015

I bought a new BMW M4 recently from BMW of Ann Arbor. Quentin was a great advocate for me in the process and a pleasure to deal with. Dusty has been great in helping me with the delivery process. I've known him for a few years through 3 BMWs and he's always been a great Service Advisor. He's a true BMW enthusiast who makes it exciting for me to be an owner!

MarkR1653

29 de nov. de 2015

Mo was a great salesperson to deal with. He's easy to work with, persistent in getting your business, and treats you with respect. He was integral in getting me the BMW I was looking for.

MarkR

29 de nov. de 2015

Mo helped me get the BMW I was looking for. He's easy to work with, persistent in getting your business, and very personable. I would recommend Mo.

GreyWolfe

12 de nov. de 2015

Lila was awesome to work with when I was researching the X5 on the website. Very responsive. I met with Alex who was amazing person. I felt completely comfortable talking to Alex, it was like we were old friends. The car was ready when I arrived and I was in and out in record time. I really appreciated that - Highly recommend BMW of Ann Arbor!Grey Wolfe.

flyboy

4 de nov. de 2015

I had a software issue, and Derrick and other sales associates helped solve a rather complicated problem. Terrific service and sales at BMW of Ann Arbor!

marsh918

29 de oct. de 2015

From the moment we arrived Alex Upshur made our car buying experience perfect. We had called before going to BMW and gave him an idea of what we were looking for and when we got there he had already brought an x3 up front for us to test drive. WE LOVED IT! Alex knows about his product. My husband wanted to test drive a 5 series and loved that too. We didn't feel rushed or pressured. Alex was kind, considerate and answered all our questions patiently. The whole process from start to finish was awesome. We highly recommend that you go see Alex and see the great vehicles he has to show you. We think you will love to take one home with you! We are extremely glad we did!!!!

PC

17 de oct. de 2015

BMW of Ann Arbor was the only dealership in the area where I could find a certified pre-owned 328i GT which is the vehicle I wanted. Our negotiation was straight forward with little hassle and I am very pleased with the car. My first regular service appointment was efficiently handled and in both situations, I was treated as a respected customer.

Char

8 de oct. de 2015

Justin was great to work with. He was patient with all of my questions and multiple visits. I did not get the BMW SUV as I liked a competitor's features better. I felt that the management did not take me seriously with the numbers I had from competitors. They moved the numbers, but not to a realist level.

cp64

8 de oct. de 2015

Mo Beidoun has been great to work with in a sales capacity searching for the right CPO vehicle for me. My current BMW will be cared for by BMW of Ann Arbor as well. The experience I have had to date with Service, Genius and Sales has exceeded all other dealer experiences I have had in 30 years of buying vehicles. I'd highly recommend BWM of Ann Arbor and Mo specifically. He is down to earth and honest - a refreshing experience.

Michael H

30 de sep. de 2015

My wife and I were in the market for a SUV. We were debating between the Audi Q5 and the BMW X3. Alex Upshur was the sales man we talked to. There are not enough good things I can say about Alex. He is the definition of service. Alex spent a easy two hours with us test driving and explaining the car. We never felt pushed to make a decision. It felt that Alex thought it was more important for us to understand what we were looking to buy then whether we were going to actually buy the car. Because of it, it is our feeling that Alex hands down has been one of the best car sales men we dealt with. The team,as well, was great. Mo Beidoun helped out as well. We stopped in the dealer ship and Alex was with a customer. Mo introduced himself and spent time with us answering our questions and making sure we were taken care of until Alex was free. All and all it was a great experance. I will be back to see Alex for my next car.

Peter G

30 de sep. de 2015

Bought a used older 528. Staff treated me like I was purchasing a 2015 7 Series. Bought from out of state. They held car for five days for me to give me time to fly in, despite local folks expressing interest in it. Picked me up at airport. Walked me through paperwork in a fast and transparent manner. Overall, a great experience.

Peter G

29 de sep. de 2015

Bought a used 2008 528i. The whole team treated me as if I was buying their top of the line vehicle. They held the car for me despite a number of local buyers expressing interest in the car. I flew in from out of state, and they picked me up at the airport. The whole dealership experience has been top rate. Mo Beidoun was a fantastic associate to work with. And Ray in finance made that part of the process transparent and efficient. I would go all the way back to Ann Arbor from Maryland for my next car.

Diane1

26 de sep. de 2015

Buy your BMW from Mo Beidoun at BMW of Ann Arbor. He is an intelligent, knowledgeable salesperson selling a top quality car. Mo greeted me on the new car lot and offered his help to answer any question I might have. As a previous BMW owner, I did not need anyone to convince me that BMWs were great vehicles, but he offered information about the innovations of a new BMW. I was very impressed with Mo's knowledge about the cars he sells and his very low key- no pressure approach. The test drive we took provided another opportunity for Mo to shine. He knew everything that the car could be and do. He spent all the time I needed to explain and demonstrate the features of the 4 series to me. People say that BMWs sell themselves, but Mo made the process smooth and easy. Moreover, once I bought the car, Mo has made several post-sale contacts to make sure that I was pleased and comfortable with the car. All in all, this has been the best car purchase process I have experienced and the personal attention to detail by Mo Beidoun is the main reason.

Diane1

25 de sep. de 2015

Buy your next car from Mo Beidoun! He is the perfect match for BMW of Ann Arbor-an intelligent, knowledgeable salesperson selling a top quality car. Mo greeted me on the new car lot and offered his help to answer any questions I might have. As a previous BMW owner, I did not need anyone to convince me that BMWs were great vehicles, but he offered information about all the innovations of a new BMW. I was very impressed with Mo's knowledge about the cars he sells and his very low key, no pressure approach. The test drive we took provided another opportunity for Mo to shine. He knew everything that the car could be and do. He spent all the time I needed to explain and demonstrate the features of the 4-series. People say that BMWs sell themselves, but Mo made the process smooth and easy. Moreover, once I bought the car, Mo has made several post-sale contacts to make sure that I was pleased and comfortable with the car. All in all, this has been the best car purchase process I have experienced and the personal attention to detail by Mo Beidoun is the main reason.

frankdeluca

22 de sep. de 2015

Came in looking for a good deal on a used BMW. And found one! Eric helped me all the way through the car buying process and found me a used BMW 3 Series for a decent price. Also, had accidentally left my home garage door opener in my trade-in vehicle. Eric quickly replied back to my email and FedEx'd what I needed right to my home.Great service, friendly salesman, beautiful/clean dealership, and overall has just been a pleasure dealing with.Thanks again, Eric!

stevenchen

9 de sep. de 2015

Just bought a brand new X3 from BMW of Ann Arbor few days ago and met Eric and Ray in the process. Very friendly staff, prompt email replies and easy to deal with. Definitely recommend to anyone in Ann Arbor who wants to buy a BMW. Fantastic vehicle by the way.

satisfied customer

25 de ago. de 2015

BMW of Ann Arbor has a great customer service team. Eric and Darin helped me with car selection and paperworks, then Ray helped with financing as well as additional insurance options. They were very patient in explaining everything yet also very efficient. I drove the car home the very afternoon I visited them not knowing which car I will buy. Highly recommended!

Danny Han

21 de ago. de 2015

I am from Korea and just has arrived in Ann Arbor couple weeks ago, and I immediately needed a car with good deal. Then, I met Alex who not only provided all the answers for my questions but also never wasted my time dealing the price. Everyone has price in their mind for sure, and sometime it takes lots of time to negotiate deals and persuade managers for that price. Alex does great jobs communicating client's price into manager's bottom line price. In the end, I purchased X5 3 days after I made the first visit to the store. Thanks Alex again for all your efforts.-Danny

flyboy

20 de ago. de 2015

I have always wanted to do a European Delivery of a German produced automobile. While this process always seemed rather daunting for me, the folks at Suburban Ann Arbor BMW made this process remarkably pleasing and easy. The actual E.D. in Munich at the BMW Welt was flawess and amazing! My client advisor Mo Beidoun was amazing from the start when I first met him at the 2015 Detroit Auto Show. His knowledge and help allowed the delivery of our 2016 BMW228xi in Germany 7 months later the BEST car delivery I have ever had!

Steve F.

20 de ago. de 2015

I had an incredible experience and a flawless deal and delivery for my new 2016 228xi in Munich this summer. Ann Arbor BMW (Suburban Auto Group), was terrific all through this deal and my client advisor, Mo Beidoun was the best. He was knowledgeable and very meticulous with every arrangement through this deal. This is a great operation, and I highly recommend it!

mrandazz

18 de ago. de 2015

I worked with Alex in 2012 when I leased a 3 series BMW. When my lease was coming due, Alex contacted me and we setup time to come in so I could hear all the options I had available. He did a great job walking me through everything and presenting some nice offers for a new vehicle. I ended up signing another lease and am extremely happy with the car and the entire process.

nildat1

17 de ago. de 2015

Alex was great to work with over the phone. I called on short notice to inquire about a used 328xi and was provided quick info. Very friendly and helpful staff.

James335

14 de ago. de 2015

I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way.

BMWSista

11 de ago. de 2015

Jelani was the person I reached on the chat. She was able to answer all my questions. I asked for an appointment 1 1/2 hours later and she accommodated me. She texted the salesman I would work with. When I met Eric, Jelani had informed him of pertinent information. Eric Griffin was my salesman and I highly recommend him. From the test drive to delivery he was professional, knowledgeable, personable, polite and thorough. He even prepared my coffee at both appointments. I asked to move the delivery date up a day, which was the next day. Eric readily agreed and scheduled my appointment for the next day. Both appointments were timely and pleasant. At delivery he took the time to show me all the features of my car. He even paired my cell phone and garage door opener. Ray Borg handled my trade in and additional services sale. In the short time I interacted with him he was professional and knew the additional services details and suggested which were best for me and the usage of my car.

JVNYC

6 de ago. de 2015

We were driving from New York to Chicago and ran into electrical problems. We arrived at the dealer on Ann Arbor as they were about to close for the day with no appointment. The service team treated us as if we were old friends. They were courteous, competent, and reassuring. One mechanic stayed late to resolve our problem. The service advisor assured us he would make sure we were taken care of. Everybody in the entire center was so helpful. They really stood behind the BMW name.

msk123

5 de ago. de 2015

We recently purchases a pre-owned vehicle from this dealership. Eric was very professional and helpful and made our sales process very easy. We had a very good experience!

Gyaneshwar

27 de jul. de 2015

Was almost closing in on a deal for a 2013 white 535X drive, my bad i was not prepared with research on value, called in the next day to find out it was sold! Somehow managed to find exact same car from Cole Nissan (Kalamazoo). Overall Mo did an Excellent job in helping me with the test drive and understand everything about the 535 which helped me decide to stick on with buying the 535X drive!

Scrappy

25 de jul. de 2015

I arrived less than 20 minutes from their closing time and Mo got me 2 cars to test drive a m235xi and a 335i. That was pretty impressive and I would highly recommend to go to him if you are looking for a car.

Austin97

23 de jul. de 2015

I had been looking for a BMW for awhile before I decided to check out BMW of Ann Arbor. When I arrived at the dealership I was immediately helped by Mo Beidoun. Mo made the entire experience very easy and fun. Mo was very knowledgeable with every car we looked at, he showed me many options and not only was knowledgeable about every option but made sure it would fit all of my needs. Mo was definitely the most friendly salesman I have dealt with and seemed to truly have a passion for the cars he sold. I never felt pressured to purchase a car from Mo but his personality just made you want to buy a car from him. If you are looking for a new car, check out BMW Ann Arbor and ask for Mo, it will be the best car dealership experience you have ever had.

Carmom

18 de jul. de 2015

Mo was great. No pressure but answered all our questions, negotiated on price. Very accessible to answer additional post purchase questions to optimize our enjoyment of the new vehicle. Thanks!

clao

14 de jul. de 2015

Derek provided outstanding customer service. He was accommodating, prompt, friendly and communicated well. He reviewed possible work to be done now or in the future based on my needs and interest. More so than with some others I've worked with although all the service providers have been good.

catdoraemon

7 de jul. de 2015

I bought my first car, a Honda accord there. Alex was very helpful. He helped fix the tire and the brakes and offered me a ride to his company. the car is now working very well. Glad to get it at a good price.

new X3 owner

7 de jul. de 2015

Mo Beidoun was an exceptional salesman.He let us pick out a car our way and while always helpful and knowledgeable, he was never pushy. He recognized that we were smart people who knew what we wanted once we had all of the information. And he was a delightful person to deal with, intelligent, friendly and interesting. How many car sales personnel have a degree in filmmaking and make health-related films on the side?!

LNM

6 de jul. de 2015

Eric made my purchase enjoyable. My questions were answered before arriving and was treated with respect especially because I do not like to haggle - I know what I want in a vehicle. I appreciated doing business at this BMW.

MBRAGAGNOL

6 de jul. de 2015

The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you climb into your very clean and serviced vehicle the experience is just great. Thanks to all and keep it up.

RS

4 de jul. de 2015

From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regards to my loaner vehicle. She started all my paperwork in a timely manner. I also met Dusty Harrison who finalized my service paperwork. He was very friendly and took great care of me as well. I highly recommend BMW of Ann Arbor to anyone.

Bmw - forever

3 de jul. de 2015

Bmw of ann arbor takes care of you and your car in a professional and friendly manner. Very positive experience from beginning to end. They give the full bmw experience.

Cookie

1 de jul. de 2015

Bernadette treated us with kind professional expertise. All questions and concern were taken seriously. Bernadette went the 'extra mile' to make sure we were happy with our two BMW purchases! Thank you Bernadette!!

CarolEFord

1 de jul. de 2015

I would like to personally thank Alex Upshur for his professionalism while purchasing my 2013 X3 vehicle. Not only is Mr. Upshu extremely knowledgeable of BMW's, he is very personable as well. I believe he will go as far as he wishes in this business. I will be telling others about my experience with BMW of Ann Arbor and the excellent service provided by Alex Upshur. Your dealership has a quality Client Advisor in him and you are very fortunate to have him working for BMW of Ann Arbor.Thank you,Carol Ford

kayday

1 de jul. de 2015

I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has always been a great experience, especially working with Derek West.

F.Wood

30 de jun. de 2015

Thank you Chad Thompson and BMW of Ann Arbor for your knowledgable and attentive service .

mes

30 de jun. de 2015

What a wonderful staff and dealership to work with! I will definitely recommend to all my family and friends. Chad Thompson was a delight to work with and would highly recommend him!

F.Wood

30 de jun. de 2015

Chad Thompson was very accommodating and knowledgeable. I truly appreciate his helpful, informative and timely service. I would definitely recommend this dealership to all my friends.

randall194

29 de jun. de 2015

Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done to resolve the issue. I can always count on the BMW of Ann Arbor service department to get the job done right the first time, and on time! Everyone is quite friendly and helpful, which makes the experience all the better!

quantum_dot

28 de jun. de 2015

Client adviser, Eric Griffith, was very professional and attentive to details. He gave great advices to help me get the best car for my taste and budget. Now I am hooked on BMWs and enjoy my X1. Thank you, Eric!

Dakota

28 de jun. de 2015

The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligations for the day.

DD

26 de jun. de 2015

I've worked with Chad Thompson for years, I've been fortunate to acquire two vehicles from him and I've been pleased with each experience. I'll definitely go back when it's time for get a new one. Anyone looking to get a new or used vehicle from this dealership will not be disappointed working with Chad.

x5mfan

26 de jun. de 2015

Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service.Between Dereck and the service technician, they got my car repaired promptly so that I was able to get going again.I was very surprised at the changes in the last year at this dealership.The ownership changed about a year or so ago, and now the level of service and courteousness of the employees have improved dramatically.Barron Green from the parts department also provided great service with a list of parts which were competitively priced.I recommend them for any service and look forward to taking my vehicle here in the future.

Ralph_Strong

26 de jun. de 2015

Finance person never got back to me about extended warranties when I first got my car.Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defect on diesel BMW's that can lead to injectors and the DDE failing. That can cost quite a bit of money. Their solution was to erase the error code and see if it happens again, which buys them time for my warranty to run out and take on the ~$4000 repair by myself.

Anony

26 de jun. de 2015

Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arrived early and took a walk to a diner down the street. Came back, had coffee in their lounge area, checked out the latest models and visited the cashier when the car was ready. The service folks were great, the sales staff answered various questions I had and the cashier was nice. The dealer is conveniently located and was customer focused.,

DD

26 de jun. de 2015

I've worked with Chad Thompson to acquire two X5s, one for a lease and the other a purchase. It's been truly a pleasure each time. He was keenly aware of what I wanted and needed with my vehicles. I recommend anyone to ask for Chad for their new and used vehicle needs at BMW of Ann Arbor.

MM

25 de jun. de 2015

It was fine. No issues. They fixed the problem. I don't really have anything more to say in this review. They took it in at 7:40 am and it was finished at 5 pm.

Fay71785

24 de jun. de 2015

Working with Quentin and Ray made my buying experience as painless as possible! Highly recommended team you will not be let down. They answered every question I had and explained things very clearly. They truly care about their customers. Customer service at its finest! Great job guys! Keep it up ??

dtrapp

24 de jun. de 2015

The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and really cares about his customers. I had to have a rental car for several days and Carol Pappas in the rental department, made sure that I had a vehicle ready before I left. She was courteous and helpful.

Jeff328i

24 de jun. de 2015

Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service.

sorry, we do not open accounts at unknown sites

24 de jun. de 2015

For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube from the sunroof, was repaired in one day and we have not had any more leakage, despite some heavy rainfall. The service rep was courteous and efficient.

AIHoballah

24 de jun. de 2015

Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Walked right in and out!

Whocares

23 de jun. de 2015

Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking care of my " Ultimate driving machine ".

x5 customer

19 de jun. de 2015

Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one.

BostonDan

19 de jun. de 2015

Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and told him I was available to go at any time he told me he would call me back. I called the dealership at 5:30, a half-hour before they closed, because I was concerned that I had not heard back from them. They said they could pick me up but not before I gave them payment over the phone.I refused as I told them I would not give payment until I saw my invoice. Needless to say they finally picked me up at 6:30 and I did not return to the dealership until about 7:00 PM.When I told Dusty that a courtesy phone call would have gone a long way, he told me that he planned to call me, but that he was swamped and couldn't make a call. I also found his explanation that they were swamped unbelievable, as I was the only customer who they picked up after 5:30, and I told him so.I also spoke to Mark Wade during this time and I stated that I found it very concerning that they treated customers this way. Mark told me that they did not treat customers that way, and I retorted that I was a customer and I was being treated poorly, which Mark had no reply for.All in all, a horrible experience. I have used BMW of Ann Arbor before, but after this encounter I will never go back to this dealership or service center again!

LUKE

19 de jun. de 2015

Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...GREAT SERVICE

jme

19 de jun. de 2015

I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease.

anniesJaguarxk8

19 de jun. de 2015

Chad was great, very helpful, efficient, made us feel comfortable. He made sure every thing was take care. From the time we arrived to the time we left every thing was handled very professional..

Hoganheals

19 de jun. de 2015

Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice.

Darin

18 de jun. de 2015

While looking for a new vehicle, my wife and I had cleared our calendars to go through the process of finding the perfect car. After meeting Quentin Groce and spending time with him looking at a new X5 we quickly realized we were talking to the right person. Quentin was very professional and knowledgeable. He took his time with us to make sure all of our questions were answered. After that the decision was easy. We knew we had the right person and the right car. Thank you Quentin for making the process a great experience and thank you for the excellent follow up even after the sale.

4series

18 de jun. de 2015

Chad Thompson was as nice, professional and helpful as one could possibly hope for. I love my car and working with Chad was a great experience.

dunbaboy

18 de jun. de 2015

Mr,Chad Thompson is the awesome sales manthat i ever met before. I just went for test drive He was so professionally , well explain to me about my dream car and answer my questions, and the best part is that Chad treated me like like i am the man. So i decided to purchase my dream car the same day.I'm so happy that i purchased the car from Chad.Thank you,Mr ,Chad Thompson

James Allison

18 de jun. de 2015

Alex was fantastic to work with. I was potentially interested in trading in a recently acquired car and he navigated my questions very patiently on the day and was extremely responsive to text and call. He is knowledgeable about the cars, even used models, and a pleasure to work with. Altogether I had a really good experience and look forward to next time I work with BMW Ann Arbor.

Darin

18 de jun. de 2015

While looking for a new vehicle, my wife and I had cleared our calendars to go through the process of finding the perfect car. After meeting Quentin Groce and spending time with him looking at a new X5 we quickly realized we were talking to the right person. Quentin was very professional and knowledgeable. He took his time with us to make sure all of our questions were answered. After that the decision was easy. We knew we had the right person and the right car. Thank you Quentin for making the process a great experience and thank you for the excellent follow up even after the sale.

RTS49

16 de jun. de 2015

Eric was very professional and knowledgeable of the vehicle we were interested in. He made the purchase of our car very easy. He did a great job.

Andrea

15 de jun. de 2015

I could not be happier with my experience in buying a new BMW! Quentin Groce is the best advisor I have ever worked with and he made the experience simply outstanding. He brought the car to my office for me to test drive, responded quickly to my requests and questions, and delivered on everything he said that he would. I even sent him a text on a Saturday with a question about my car and he responded in less than 1 minute! I would recommend him to anyone looking to buy a BMW!

inabg22

15 de jun. de 2015

After two years with a Ford and poor service we decided to change back to a German car. What a great idea to come to this car dealer in Ann Arbor!Eric was friendly and very competent from the first moment and he was very patient with us Germans as well. We really can recommend to make a deal with him. He and Bryan showed professionalism and reliability in solving a significant problem that we had (our own fault). They helped us immediately with incredible customer service. Thank you therefore again very warm.Ina and Joerg

Andrea

15 de jun. de 2015

I could not be happier with my experience in buying a new BMW! Quentin Groce is the best advisor I have ever worked with and he made the experience simply outstanding. He brought the car to my office for me to test drive, responded quickly to my requests and questions, and delivered on everything he said that he would. I even sent him a text on a Saturday with a question about my car and he responded in less than 1 minute! I would recommend him to anyone looking to buy a BMW!

Yulunga

10 de jun. de 2015

Even though we dropped by at a super busy time on a Saturday afternoon two days before memorial day (and that just to look around!) our sales professional, Mo Beidoun, went the extra mile to please us. Mo is an exceptional sales advisor and we were glad that it was he who served us! You don't see many sales persons who are authentically (!!!) passionate about their "product" (a BMW X1 325i, in this case!) and care about their customers -- and I mean really care and not just pretend to because it is expected... Mo made us feel very comfortable and special, and we actually ended up buying our new BMW at that day instead of waiting until August as planned! :)

Anonymous

10 de jun. de 2015

Dusty always tries to anticipate my needs (appointment times, need for a loaner or ride after drop off or to come back to pick up my car, etc.) and is always up front about what my car needs and how long it will take.

Naresh Dantu

10 de jun. de 2015

Mr. Q assisted me in my X5 purchase. He answered all my questions via emails and phone calls, while other sales folks demanding my presence to start a conversation. Mr. Q has vast knowledge in BMW models and he explained me differences and features of X5 that I bought. It was a very pleasant experience and I signed the papers in less than 45 minutes, which is less than drive time from Grand Rapids to Ann Arbor. Typically Q stands for Question, but in this case it turned out to be answers to all my questions on BMW. Thanks for all your help Q.

nickf

9 de jun. de 2015

Alex was very helpful, knowledgeable, and professional. I felt very comfortable working with him, knowing I wasn't being jerked around or pushed into buying a car. The whole experience was rather effortless and as a result I am a more than happy owner of a immaculate 135i! I'd highly recommend working with Alex if you have the opportunity to do so.

stan matos

9 de jun. de 2015

I would like to recognize BMW of Ann Arbor for their excellent customer service and attention to detail . I was really impressed in how they went above and beyond in servicing my car during my last visit. Dusty Harrison in particular was very attentive and had the job completed early and with fantastic results. I truly will be a loyal customer for the years to come!! Thank you Stan Matos

abc

6 de jun. de 2015

I traveled from out of state to buy a car from here and the salesman told me I should come at a certain time and should be out in less than an hour, since we had already agreed on a used car and I was paying cash. I had also told them that I did not have much time as the drive alone was more than a couple of hours each way. Once I got there, it was one thing after another of delaying tactics, as they had only one finance clerk who could only see one customer at a time. I waited for nearly three hours for a literally 10 minute transaction. I also felt that the manager was cocky, who eventually apologized when I complained and offered me a free car wash in future knowing that I was from out of town.

MIKE06

6 de jun. de 2015

My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service Dusty greeted me in a professional,friendly and timely manner. Service was done promptly and car was delivered in a spotless manner. As always extremely pleased with experience.

Rick c

6 de jun. de 2015

The service done was done well and in a timely manner. The service was much better then in the past, I felt they cared and worked to make the experience more positive than in the past.

since1999

6 de jun. de 2015

My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly and top rate! By far I've worked with Dereck most frequently however, and he has such a kind and thoughtful demeanor and truly has a 'no problem" attitude about anything that has come up with my car's service needs. Whether I've had pre-arranged service or driven in with a last minute question about something, Dereck has always been pleasant and truly professional regarding my car's needs. Also impressive is the way Dereck has responded to emails or phone calls in a prompt manner. I am happy to endorse Ann Arbor BMW as an outstanding service experience.

DC86

5 de jun. de 2015

I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to be done and the time frame for completing the maintenance. He made sure I had a ride to and from work. Everyone I encountered was friendly and polite.

ryanye1984

5 de jun. de 2015

great customer service and deal! my sales guy Darin Locks was extremely professional and helpful! that's the second BMW I purchased from him! I would definitely recommend my family and friends to go there!

DC86

5 de jun. de 2015

I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to be done and the time frame for completing the maintenance. He made sure I had a ride to and from work. Everyone I encountered was friendly and polite.

Z4guy

5 de jun. de 2015

Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without being pushy. Car was courtesy washed and vacuumed. Overall good experience and much improved under new ownership.

pgoering

4 de jun. de 2015

Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and making recommendations on our vehicle service. Always a good experience.

James335

4 de jun. de 2015

I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as well as friendly - doing a great job of coordinating service and helping me get the best information and service as quickly as possible.

z4me

4 de jun. de 2015

Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cure" the ailment. He is a great service advisor and always a pleasure to work with. Pleasant, patient and understanding, he keeps my Z and I inline. Dusty is my "go-to" expert on my Z and my son's 335i, always taking time to answer my most trivial of questions. The whole service department is great to work with and their work is always done right the first time. Dusty is the face of the dealership that I interact with, but I know there is an expert and dedicated staff behind him in the service bays. BMW of Ann Arbor is a pleasure to work with and I will always pass on my highest recommendation about them. Thanks so much to Dusty Harrison and all the service department.

Martha

4 de jun. de 2015

I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and strives for excellence.

firsttimebmwm228i

4 de jun. de 2015

Quentin "Q" Groce is great at his job.He is a great listener. He is kind and professional.Buying my first BMW was a complete success due to the guidance and efficiency that Quentin brought to the table.Q made the transaction easy and fun, due to his in-depth knowledge of BMW's (as well as competitors') products.Quentin's passion for BMW vehicles and life itself is obvious.I will continue to recommend BMW of Ann Arbor and specifically Quentin to my friends and family.Thank you.Ky

pgoering

4 de jun. de 2015

Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and making recommendations on our vehicle service. Always a good experience.

trharrison1

4 de jun. de 2015

Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to make sure it was up to date and reminded me it was due for routine inspections. He has always been great to work with and his friendliness is second to none. Thanks Dusty for making it a pleasure to do business with the service department.

Allison11

3 de jun. de 2015

Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding of all the cars we tested together. He didn't rush my experience and found me a car that I absolutely love!

V10 BMMMMMW

3 de jun. de 2015

These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wizardry. Keeping up with it is impressive. My favorite service tech, Dusty, is highly competent and more than helpful. The mechanical work is prompt and correct.

Bertcmt

3 de jun. de 2015

As expected the service was excellent and no problems what so everThe service personnel gave me feeling that received a personal touch very attentive , friendly and professional Bert Lopez-Macias

YOUNGK

3 de jun. de 2015

It was fun to watch awesome cars and to talk to friendly people. The service manager and sales person knew what they were doing and they were courteous.

Colleen1230

3 de jun. de 2015

Dereck is always efficient with my car and ensures everything is taken care of. Carol is always nice and helpful when I need a rental.

quilt lady

3 de jun. de 2015

The service manager was very helpful and pleasant to work with. He was courteous and tried to make my wait there enjoyable. I couldn't have been happier.

Allison11

3 de jun. de 2015

Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding of all the cars we tested together. He didn't rush my experience and found me a car that I absolutely love!

Gary

3 de jun. de 2015

The dealership took care of pulsating brakes on my 2014 535i at 42000 miles under warranty. No hassles no issues. Repaired some chipmunk electrical damage early on and have had no problems since. The dealership has top flight service.

pchau84

3 de jun. de 2015

I have only had positive experiences thus far at Ann Arbor BMW. I moved from California and had excellent service at the Santa Monica BMW, but Ann Arbor BMW has exceeded any and all of my expectations. This is in large part due to my interactions with Dereck West. I have had my car serviced over 5 times this past year and only ask to be with Dereck. He is very friendly, welcoming, knowledgeable, accommodating and trustworthy. He works with your schedule and with your price range to help you out as much as possible. It is difficult to find someone like Dereck who you completely trust with your car. He has great communication skills both in person and through email. A+ service. I highly recommend.

CJR

3 de jun. de 2015

I had the pleasure of experiencing prompt, Excellent, timely service with stellar communication from start to finish. It was easy to schedule, updated frequently, greaeed warmly

V10 BMMMMMW

3 de jun. de 2015

These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wizardry. Keeping up with it is impressive. My favorite service tech, Dusty, is highly competent and more than helpful. The mechanical work is prompt and correct.

brilliant b

3 de jun. de 2015

They took care of everything and I feel great to deal with them. Also they introduced everything that I was confused about without any complains. The services are good and the sales person is good and the manager is good.

leolamas

3 de jun. de 2015

I have been going to this dealership for service for 2 years now and I have nothing but good things to say about them. Dereck in particular has been a superb service adviser and has been always straight to the point with me. I also really appreciate he can answer most of my questions via email when my car is being serviced over there. Note: all the services I had there were still under warranty. So not sure of prices when my cars need to be serviced out of warranty.

A2CarGuy

3 de jun. de 2015

Have had no problems with routine maintenance. If you are going to wait for your vehicle, it's helpful to schedule the first appointment of the day to get in and out quickly (as I'd assume is the case with any service department).

younk007

30 de may. de 2015

I was dealing with two dealerships on my purchase of a car. Both dealers had similar cars that were similarly priced. In the end I chose to deal with Quentin because of his professionalism. He was knowledgable and responsive. The difference between him and his competitor was night and day which made the difference in the deal.

nick3620

20 de may. de 2015

Been taking my car for service at AnnArbor Bmw for 4 years now. I Always look to Dusty Harrison to consistently provide quality service that goes above and beyond expectations. Thank you Dusty !

2008bmwx3

19 de may. de 2015

I am very pleased with the quality of service your company provides through Chad. I sincerely appreciate his responsiveness and the way he conducts business. I highly commend him for his acts of kindness, professionalism and assistance. In addition to endlessly thanking them, I would like to thank your "guru" Luke for helping me to discover how to use al the features of the vehicle. Their actions prove how much compassion they have toward others, and that customer service is the highest priority. These individuals are not only great assets to your company, but to the customer as well. Again, thanks to all of you.

CathiBMW

18 de may. de 2015

I had a great experience purchasing my vehicle from BMW of Ann Arbor. My salesman Chad Thompson was friendly and very knowledgeable. He listened to what I was asking for and found me the perfect car. Everyone at BMW of Ann Arbor is helpful and pleasant.

automan

18 de may. de 2015

I had a wonderful experience working with BMW of Ann Arbor, in particular Chad Thompson. I was able to get the car of my dreams at the right price. I highly recommend them to anyone looking for a great BMW!

Cathibmw

18 de may. de 2015

My husband and I were treatment like VIP's quite literally, there was a VIP sign hanging from the mirror in our test drive vehicle when we arrived for our appointment! Chad Thompson was helpful and knowledgeable and was able to help me find just the right vehicle. After test driving a couple different models he told us to wait in his office while he walked over to the other lot and brought me the car of my dreams in just the right color, I must also mention Eric Grififth who was also very helpful when I took delivery of my car. Everyone at Suburban BMW of Ann Arbor makes buying and owning an amazing car a beautiful experience!

Raj123

18 de may. de 2015

I had a wonderful experience working with Chad at BMW Ann Arbor and got my dream car! Very professional and would work with again! The entire experience was quick and easy and I highly recommend him and this dealership.

lorib

12 de may. de 2015

This is the first time I have ever purchased a car not manufactured by General Motors. I got a customized "lesson" from a very knowledgeable staff person. My sales person was professional, good-natured, polite and effective. Everyone made me feel like a queen. And best of all, I love my convertible beyond words.

550Tom

9 de may. de 2015

BMW of Ann Arbor has always served my car service needs efficiently, on time, and with expert results. I have never had a complaint. Most importantly, the work that is done is as quoted and done right the first time. The service team also treats the customer with great respect and helps explain the details. I always feel well served. Dusty Harrison has been extremely trustworthy and helpful for routine maintenance, and helped me out when I've had an urgent unexpected need. Superb effort.

Sassy Lassie

6 de may. de 2015

I received STELLAR assistance when I purchased my BMW. All employees, were knowledgable and very helpful! They were always available to assist me, but not once did I feel pressured. The showroom and all their facilities were clean and well maintained. I would recommend this dealership, to any of my friend, in a heat beat.

Thomas S.

6 de may. de 2015

Being 61 I was looking for my "last new car" so I wanted it to be exactly correct. As such I spent several months asking questions and researching. During this time my advisor, Alex Upshur, and the sales manager were very patient telling me to take my time and they were there to help me in any way while I was making my decision. I was never given the "high pressure". I decided to use the European Delivery program and it was a fabulous experience. Just like in the movies when I arrived at the Munich airport a chauffer in a black suit met me holding a placard with my name. My free ride to the BMW recommended hotel was in a 740I. (By the way, the hotel was a quick walk to the old Munich city center with loads of shopping and great restaurants and, it being December, the outdoor Christmas markets.) The next day it was a 5 minute walk to the subway for a quick ride to the BMW Welt which was just next to the subway station. I went to the third floor where a pretty blue eyed blond German woman who spoke perfect English did the paperwork. I then went to the lounge where there were free pastries, cold cuts, hot brotwurst and of course beer. Soon I met my delivery gentleman who took me to a vehicle simulator for instructions on the safety features. From there we walked onto a balcony and two floors below was my 335ix GT on a turntable with a spot light on it. We walked down to the vehicle where I was given further information and was photographed next to my new vehicle. I was given a memory stick with photos of the BMW Welt and my delivery experience and vouchers for an engraved key fob, entry to the BMW museum, the factory tour, and a 10 euro credit toward a purchase in the BMW shop. The next day I toured the factory and the museum. All the paperwork and delivery to BMW of Ann Arbor went off without a hitch. It was a very excellent experience which I can heartily recommend.

Sassy Lassie

5 de may. de 2015

I received STELLAR assistance when I purchased my BMW. All employees, were knowledgable and very helpful! They were always available to assist me, but not once did I feel pressured. The showroom and all their facilities were clean and well maintained. I would recommend this dealership, to any of my friend, in a heat beat.

Sukei family

27 de abr. de 2015

Eric Griffith and BMW of Ann Arbor staff were not only authentic but friendly when we came to purchase a vehicle this past Saturday. There was no run around, just straight forward answers, no pressure and above all professionalism by all that we encountered. The way we were embraced made us feel that they wanted our business and so we gave it to them, unlike the Audi dealership we had previously been to. We highly recommend Eric and the staff that make up BMW of Ann Arbor to all. It's obvious that they take pride not only in the quality of their cars but in their customer service as well! Thank you!

nycitygirl12

20 de abr. de 2015

I bought a 228 and I felt very comfortable at the desk with Alex even though I am usually intimidated by male salesmen. He wasn't pushy and I was very happy with my experience.

Donna and Bob

20 de abr. de 2015

After researching and test driving a number of mid-size SUVs, the BMW X3 moved to the top of the list - especially because of the knowledge and support from our sales agent, Alex Upshur. He wasn't at all pushy as many other dealers were, and he let the car speak for itself. He seemed to understand just what we were looking for and was able to answer all of our questions about the new technologies and comforts (a lot to learn because our current vehicle is 12 yrs old). I used to work for a German company , so I was well aware of the expertise and performance of BMW, but I must say it was Alex and the dealership that made us comfortable enough and assured to make the investment. I continue to ask Alex a question here and there, and he is always as informed and cordial and attentive as can be!

Jason Hughes

19 de abr. de 2015

Over the course of the past several years, I have been relying on BMW of Ann Arbor for both service and education regarding my BMW Z4 35i. And while I don't typically take the time to write reviews of this nature, the level of inclusion that the dealership has offered me warrants mention here. Moreover, while my satisfaction with every layer of the organization stands at 100%, it is the relationship that I've established with the service side that has connected me to the brand in ways that I had not expected. Under the leadership of Mark Wade, my service adviser Dusty Harrison has been not only a highly credible information source, but also an absolute ally in managing my vehicle's service schedule. Dusty has kept my Z4 up to date, and consistently exceeded my expectations vis-a-vis timing and professionalism. His ethic and dedication to my needs as a customer have created a level of trust that now permeates my entire experience with BMW of Ann Arbor. And frankly, when I turn the keys of my vehicle over to anyone, I want the fundamentals to be solid. As my primary point of contact with the dealership, I know that when I release my vehicle to Dusty that the foundation of trust we've established will be communicated every step of the way until I pick my car back up and drive off. And for me, that's not only substantive--but essential.

Rickford

8 de abr. de 2015

Quick story... I ordered a new 2015 X3 for my wife, the ultimate present! Erick, whom we had met weeks earlier while looking for a CPO, Impressed me with his service and friendly manors. Naturally, he was the go-to guy for me. After ordering a blue w/tan interior, after the car was in production I discovered my wife was not fond of the blue, I almost choked! I couldn't believe it, Erick and sales mgr Bryan allowed me to order another X3 in Dk Brown and put the blue one in stock. I could go on endlessly, The best car buying experience I have ever had, bar none!

blue81

6 de abr. de 2015

We have had several BMW's serviced at BMW of Ann Arbor. Dusty Harrison, Service Advisor, has been outstanding to work with over the years. He is extremely attentive and focused on making sure our experience getting our car serviced is very positive. Additionally, his knowledge of the cars is extremely helpful when evaluating issues and his insight on repairs has been greatly appreciated.

i3_Steve

30 de mar. de 2015

I have been to this service center twice. Both times Dusty was my service advisor. Dusty was great; he entertained my 1000 questions about the i3 and the KLE update. He even let me go check the car out in the service area and talk to the technician. Each time I was there Dusty appeared to be the 'go to' guy for customers and his team. I was impressed how he handled the constant flow of people and how professional he was with everyone.

RJF1001

25 de mar. de 2015

Best sevice writer I've ever worked with - he knows more about my car than I do! Very personable and exceedingly knowledgeable. Excellent about getting me appointments and getting me in and out. I will follow him. He knows how to take care of cars and customers

Flo

24 de mar. de 2015

I was looking for a reliable used car for my time in Michigan. I needed a good car in a low price range. And I found what I was looking for thanks to Alex. I'm very happy about my car and I'll probably do the service in BMW Ann Arbor (even if their is no discount on services after buying a used car). It was a good experience and Alex know what is talking about regarding the car. The engine and the components. Is trying to help you find the car that suits you the most and not the most expensive one. I really appreciate buying my car there also for all the advices and services.I recommend this car dealer for your next purchase.

Kathy

23 de mar. de 2015

Having already owned 2 previous BMW's have to say that this is why I return to this dealership. Always friendly and courteous staff....will consistently help answer any questions and problem solve quickly. Will set up appointments at my convenience and are prompt in getting vehicle back to me in a timely manner. I'm confident I will have the same experience with this new vehicle.

Third BMW owner

23 de mar. de 2015

Staff very friendly and always ready and available to answer questions

Mark Mardirosian

23 de mar. de 2015

Justin Fagan was very professional and pleasant to deal with. The test drive with him sealed our decision.

kathy

23 de mar. de 2015

Great customer service from the evening we came in to purchase to delivery!!! Highly recommend to anyone interested in purchasing a BMW product Will return

simon

21 de mar. de 2015

Alex did a great job with my new car purchase. He took the time to explain in detail all questions I had both at the dealership and via email. The vehicle was delivered and looked amazing when I picked it up, so clean and shiny with my VIP tag hanging inside. It's the little touches that show the level of detail they go through to make the purchase a pleasant experience. Things like Alex saying "just stop on by any time and we'll top off your wiper fluid, no charge". Great job Alex, thanks so much, I'm just loving my new X4.

GregCynZ

16 de mar. de 2015

Great customer service from day 1 even when we were just looking to test drive. He followed up after our first meeting and brought to us a deal that we could not resist. We are very happy with our purchase and for the awesome assistant that Chad was to us. Always making us feel like we were welcome!

martin

13 de mar. de 2015

I have been bringing my car here for years and have found the service personnel to be extremely helpful. I've received consistent good advice and prompt service, particularly from Mr. Harrison in the service department.

patty

11 de mar. de 2015

This was my first new car in 13years and Alex made the new car buying experience so easy for me. He is a wealth of information about the BMW and did not make me feel pressured to buy a car or any extras that I did not want. He was so patient with all of my questions and I know that I asked some of them more than once. I would not hesitate to recommend Alex to a friend or anyone interested in buying a BMW.

DennyVass

11 de mar. de 2015

Took vehicle in for first oil change. Waited in nice waiting area for about an hour. The dealership did service and washed the car. I was a little surprised that the car needed an oil change with only 1,500 miles on it, but service date was based on when the car was manufactured.

raviv

9 de mar. de 2015

Spoke over phone about the price(best deal I came across for a 328 i X Drive), Went in for a test drive. Liked the car.Paper work done in 20-30 minsDrove the car home.Great customer service and Chad was awesome showing the features of the car.They even offered to drop off my rental vehicle at the airport.Good dealership. 10/10

Ann Arbor BMW

26 de feb. de 2015

Let me be direct; buying a used car sucks; it is much more difficult than buying a new vehicle. I had been trying to buy a car for my nephew that just graduated from college and was not having much success. I live in Chicago and somehow stumbled upon a vehicle (2009 Scion) at BMW of Ann Arbor. I worked with Chad and he made the transaction as smooth as possible. I purchased the car without having seen it with my own eyes nor driving it; it was exactly in the condition described by Chad. Being from another state also complicated the transaction; Chad went out of his way to ensure that everything went as expected. Chad even picked up my nephew from the Amtrak station to complete the transaction. I'm sure that a $10,000 transaction is pretty low compared to the average transaction price at this dealership; Chad treated me like if I had purchased a new 5-series. I would definitely do business with these folks again.

Phil Napoli

26 de feb. de 2015

Let me be direct; buying a used car sucks; it is much more difficult than buying a new vehicle. I had been trying to buy a car for my nephew that just graduated from college and was not having much success. I live in Chicago and somehow stumbled upon a vehicle (2009 Scion) at BMW of Ann Arbor. I worked with Chad and he made the transaction as smooth as possible. I purchased the car without having seen it with my own eyes nor driving it; it was exactly in the condition described by Chad. Being from another state also complicated the transaction; Chad went out of his way to ensure that everything went as expected. Chad even picked up my nephew from the Amtrak station to complete the transaction. I'm sure that a $10,000 transaction is pretty low compared to the average transaction price at this dealership; Chad treated me like if I had purchased a new 5-series. I would definitely do business with these folks again.

S. Dresser

23 de feb. de 2015

I was quite nervous attempting to buy my first car, but Jill made the experience fun, informative and painless. I look forward to working with her, as well as, the BMW of Ann Arbor family. SMD

aubrrreyyy

9 de feb. de 2015

This was my first time purchasing a car. Alex was very helpful and not pushy at all like so many other car salesmen. He answered any questions I had and I never felt pressured. He offered a great price for my Jeep Grand Cherokee, which I absolutely love. He was very patient with me, even while I went out to look at different cars. When I came back to purchase it, the process was very simple and everything was done right then and there! Even after paying my very first car payment I have no regrets and am still just as happy with my purchase as the day I made it. Alex also went above and beyond, as we realized only one set of keys had been turned in with the vehicle. He took the time to contact the previous owner to get the second set of keys for me. I was able to pick them up within a week. I am very happy with my total experience and would highly recommend Alex to anyone.

rfek

9 de feb. de 2015

We purchased 2 vehicles from BMW Ann Arbor in December and the whole process from beginning to end was quick and easy. Chad Thompson is the reason everything went so smoothly and the reason we picked up the second vehicle. Because of hectic schedules my fiancee and I got ahold of Chad via email and he responded very quickly with the information we needed, follow up calls were prompt and when we made the decision to drive up (we are in Toledo) the car was prepped and ready to go. I wouldn't hesitate to recommend Chad and the whole BMW Ann Arbor team for anyone car shopping.

Aubrey

9 de feb. de 2015

This was my first time purchasing a car. Alex was very helpful and not pushy at all like so many other car salesmen. He answered any questions I had and I never felt pressured. He offered a great price for my Jeep Grand Cherokee, which I absolutely love. He was very patient with me, even while I went out to look at different cars. When I came back to purchase it, the process was very simple and everything was done right then and there! Even after paying my very first car payment I have no regrets and am still just as happy with my purchase as the day I made it. Alex also went above and beyond, as we realized only one set of keys had been turned in with the vehicle. He took the time to contact the previous owner to get the second set of keys for me. I was able to pick them up within a week. I am very happy with my total experience and would highly recommend Alex to anyone.

rfek

9 de feb. de 2015

We purchased 2 vehicles from BMW Ann Arbor in December and the whole process from beginning to end was quick and easy. Chad Thompson is the reason everything went so smoothly and the reason we picked up the second vehicle. Because of hectic schedules my fiancee and I got ahold of Chad via email and he responded very quickly with the information we needed, follow up calls were prompt and when we made the decision to drive up (we are in Toledo) the car was prepped and ready to go. I wouldn't hesitate to recommend Chad and the whole BMW Ann Arbor team for anyone car shopping.

jackie Mann

5 de feb. de 2015

I had the Best car buying experience ever, I really felt comfortable with my salesman Eric Griffith.He was extremely professional and knowledgeable. I felt no pressure and Eric answered all my questions. The dealership was clean bright and inviting. I felt very relaxed. The coffee was great too. Mostly Kudos to Eric who restored my faith in car buying. Thanks again Eric.

jasonmp

3 de feb. de 2015

Great experience throughout the sales process. Eric was extremely helpful introducing the features of the vehicle, working through the purchase, and promptly responding to additional questions following the initial visit and sale. I would not hesitate to recommend Eric Griffith and BMW of Ann Arbor. Thank you!

DHARANI DHAR NARRA

2 de feb. de 2015

Great customer service. dealed with Justin Fagan and Brendan Bryne. Finally found what I need for my long term usage. Processed things quickly and good service.

RAB

2 de feb. de 2015

Great experience with my purchase. Chad did a great job on explaining all details. Follow up calls to check and see how everything was. Thanks Chad.

DHARANI DHAR NARRA

2 de feb. de 2015

Great customer service. dealed with Justin Fagan and Brendan Bryne. Finally found what I need for my long term usage. Processed things quickly and good service.

Kerosene A1

2 de feb. de 2015

I had a great experience at bmw of ann arbor. Very friendly and competent staff found the car I wanted, got me the lowest interest rate and made sure I was comfy while they took care of the paperwork and showed me around the car.

Kerosene A1

1 de feb. de 2015

I had a great experience at bmw of ann arbor. Very friendly and competent staff found the car I wanted, got me the lowest interest rate and made sure I was comfy while they took care of the paperwork and showed me around the car.

DennyVass

30 de ene. de 2015

Everyone at the dealership was professional and unassuming. They asked the right questions and made me feel at home in picking my new vehicle. My salesman, Chad Thompson spent a good amount of time with me and answered all my questions.

LF

30 de ene. de 2015

During a 14 month period I purchased 2 cars from Chad Thompson at BMW of Ann Arbor. He has never made car buying so easy. He was incredibly knowledgeable about the products and all the features in the car. When it came to price he was honest and upfront. The entire experience made buying the car, and taking delivery of the car enjoyable. I would certainly recommend Chad and BMW of Ann Arbor to anyone.

bluwolve

27 de ene. de 2015

Excellent experience with Eric Griffith. I have never had less than that at any BMW dealership. Eric listened to what I wanted. He didn't try to tell/sell me otherwise. He just made it happen. I will be returning in the future.When it came to the financing, Brendan made the paperwork very easy and he even worked out a better deal than we had expected. Just very impressed with the whole group there in Ann Arbor.

Vokzrod

6 de ene. de 2015

I came to A2 BMW to ask a few questions about a used 08' 328xi I was thinking about purchasing in a private sale by owner. As soon as I walked in the door Jill woods greeted me kindly! with no xxxxxxxxx as I am a young man that to say the least dose not look the part to be in the market for a BMW haha. She answered my questions and even took me to the matinence department too get awnsers on my concerns about cluch life and cost of replacement in a used manual car. No bs the exact awnsers I'm looking for, and kind staff also in that department. Then I asked Jill if they had any comparable cars in value to the one I was looking at. She showed me an 09' 328xi manual.. Almost the same car I wanted.. And it was less price than the other one I had intrest in. She took me on a test drive and was patient with me as I got used to the veicle and awnserd all my questions. I loved the car! Left to think a bit and called back with an offer, they considerd it respectfully and gave me a counter offer that was reasonable.done deal bought the car that day!! Couldn't be happyier with my experience at a2 BMW!! If your looking for a bmwjust vist Jill woods she will take care of you well. Tell her Rod sent ya

Mikeandamyadkins

3 de ene. de 2015

I took our pre-owned 2007 328xi coupe in for an oil change and an oil leak. We own a special emissions car that was originally sold in a SULEV state (meaning a state that has extremely high emission laws. These cars have a special warranty on certain parts that extend past the basic 48 month/50k mike warranty. Even though MI dealers do not deal with many of these cars Derek and Mark handled it in a very professional with top notch customer service in mind. They were able to get the repairs covered under the warranty and were extremely efficient in doing so. I would highly recommend BMW of Ann Arbor for any service needs. When we decide to trade in our 2012 Mercedes for a BMW I will report on our purchase experience but I can only imagine it will be just as enjoyable as our service experience!

br1021

2 de ene. de 2015

Jill was great to work with. She stayed late to so I could take my time looking at the car and also another night so I could come and look at another car. I will definitely buy from her again. She is awesome!!!

Happy customer

2 de ene. de 2015

Eric is a fantastic, non pushy saleman. Thanks to him, I was able to get the car I wanted quickly and without a hassle. Will buy again from him any time.

Fred K

16 de dic. de 2014

BMW of Ann Arbor was a joy to work with. I usually am buying cars for the family, this one was for me. Jill Woods found the perfect car, she and the sales manager made a very fair offer for my old BMW and I was sold. Jill and Brendan stayed around very late to deliver the vehicle to me that night. Brendan was great with the extra warranty info and finance. These people are wonderful. I am still waiting for a call back from the BMW dealer that is five miles from my house, (the other guys). These folks will bend over backwards for you. DO NOT HESITATE TO DRIVE TO ANN ARBOR, its very worth your time!

Joe Romeo

9 de dic. de 2014

This makes 2 great experiences dealing with Justin at BMW of Ann Arbor for 2 different cars (X1 and 328i) in 2 years! Justin (and team) are extremely competent professionals and, of course, the cars speak for themselves - I'll be a lifelong customer of the car and this dealership!

Joe-Beemer

9 de dic. de 2014

This makes 2 great experiences dealing with Justin at BMW of Ann Arbor for 2 different cars (X1 and 328i) in 2 years! Justin (and team) are extremely competent professionals and, of course, the cars speak for themselves - I'll be a lifelong customer of the car and this dealership!

TonyL

1 de dic. de 2014

Chad Thompson worked with my son and I and he did an awesome job! I would recommend him and your dealership based on my experience.

ppatallah

26 de nov. de 2014

Chad Thompson was my Sales Consultant and he did an outstanding job. He found the exact car I wanted, he was extremely knowledgeable about the product, he had the car prepped and ready to go for a test drive before I even arrived, and made the sales process seamless. I had an outstanding experience and this is definitely the best car I have ever owned. I would absolutely recommend Chad Thompson and BMW of Ann Arbor for anyone in the market for a new car!

Patrick A.

26 de nov. de 2014

Chad Thompson was my Sales Consultant and he did an outstanding job. He found the exact car I wanted, he was extremely knowledgeable about the product, he had the car prepped and ready to go for a test drive before I even arrived, and made the sales process seamless. I had an outstanding experience and this is definitely the best car I have ever owned. I would absolutely recommend Chad Thompson and BMW of Ann Arbor for anyone in the market for a new car!

sreeshas

25 de nov. de 2014

My sales Rep Chad Thompson was very friendly and was able to answer all questions and also patiently explained all features of the car. Brenden Byrne was also very good in explaining all the details of lease. It was a thorough professional approach by Chad and Brenden.

Adam Liebowitz

13 de nov. de 2014

This Summer, my wife and I spent almost two months shopping for a replacement car. We weren't sure what we wanted and shopped at more than 10 different dealerships. When we arrived at BMW of Ann Arbor, Alex Upshur greeted us. After about 30 minutes, and before even test driving a car, I realized that we would most likely be buying a car through Alex. As I told him that day, he was the first car salesmen we had met that really knew the products he was selling. Alex was able to answer every technical question we had. He was enthusiastic, obviously a true fan of BMW. But most importantly, Alex was calm, polite, and low pressure - a pleasure to work with. Once we test drove a car...well, that was it - we were hooked. It has now been two months since purchasing a 2011 BMW 328i xdrive, and my wife still loves it. We have also had excellent experiences with the service department. Dusty Harrison and the rest of the service staff that I have met so far have impressed me with their knowledge and professionalism.

AdamL

13 de nov. de 2014

This Summer, my wife and I spent almost two months shopping for a replacement car for her. We weren't sure what we wanted and shopped at more than 10 different dealerships. When we arrived at BMW of Ann Arbor, Alex Upshur greeted us. After about 30 minutes, and before even test driving a car, I realized that we would most likely be buying a car through Alex. As I told him that day, he was the first car salesmen we had met that really knew the products he was selling. Alex was able to answer ever technical question I had (and I'm an engineer.) He was enthusiastic, obviously a true fan of BMW. But most importantly, Alex was calm, polite, and low pressure - a pleasure to work with. Once we test drove a car...well, that was it - we were hooked. It has now been two months since purchasing a 2011 BMW 328i xdrive, and my wife still loves it. We have also had excellent experiences with the service department as well.

Kdub106

30 de oct. de 2014

My sales rep Justin was able to answer all my questions and guided me to the right vechicle per my many demands of "must haves" all while keeping me in the price range I requested. Nice job Justin!!! Thank you... I love my new car!

jennifer.b.mcgrath

23 de oct. de 2014

I recently purchased a 2009 BMW 528xi from BMW of Ann Arbor and from start to finish the process was easy and enjoyable. Everyone from Pamela from e-sales to Eric and Chad in sales delivered a low-pressure, friendly experience. They were honest and helpful every step of the way. It is definitely my new favorite dealership!

MarquezFields

23 de oct. de 2014

I just bought a 750 LI , the service was exceptional ! Eric is the best service rep I've ever encountered. His customer service skills are outstanding! Thanks so much for an excellent experience! You and the dealership are highly recommended. :)

bob 4

23 de oct. de 2014

I waited three months before writing this review to be sure that the outstanding sales care, professionalism and followup service of Alex Upshur was not just a flash in the pan. I initially met Alex by chance looking through the Ann Arbor BMW car lot for a high quality, good value car to replace my wife's 12 year old Volvo. As luck would have it, Alex came out to help. He was unassumingly present, knowledgeable and kind. There was not a moment of 'car salesman' in the experience. He was patient with questions and reassuring with answers. Within the week we purchased a wonderful 328i that my wife loves. I was so pleased with Alex's professionalism and kindness, I went to see him to look at the possibility of replacing my 10 year old Passat some time in the future. He guided me through a no-pressure tour of vehicle possibilities and options we both thought might suit my specific needs. When I told him I wasn't ready he just smiled and said he'd be there when I was. Only days later, the engine in my Passat gave out while driving at highway speeds, leaving me stranded roadside on a Friday afternoon of a long weekend. As I waited hours for a tow truck to arrive, I called Alex and told him my predicament. He said he just received a fully loaded, beautiful X3 that he felt would be perfect for me and would hold it until I could get there the following morning. I have now purchased two wonderful vehicles from Alex and my wife and I are thrilled with both our cars and most particularly the followup service and patient attention that Alex never seems to run short of. Although its not likely we will buy another car for quite a while, Alex's kindness, willingness to help every step of the way and professional demenor is one of the key reasons we are so happy with our purchases and look forward to continuing our relationship. We highly recommend anyone consult Alex Upshur as part of your next vehicle purchase experience if you want it to be an outstanding, professional and truly satisfying one.

I<3BMW

23 de oct. de 2014

Dealing with BMW of Ann Arbor was an amazing experience and everything went as smoothly as it possibly could!

BMWFanatic

23 de oct. de 2014

I cannot say enough about BMW of Ann Arbor. I have purchased my last 3 cars from them. Every time I come in I am greeted by name. This is a great place to shop and service my vehicle.

bob 4

13 de oct. de 2014

I waited three months before writing this review to be sure that the outstanding sales care, professionalism and followup service of Alex Upshur was not just a flash in the pan. I initially met Alex by chance looking through the Ann Arbor BMW car lot for a high quality, good value car to replace my wife's 12 year old Volvo. As luck would have it, Alex came out to help. He was unassumingly present, knowledgeable and kind. There was not a moment of 'car salesman' in the experience. He was patient with questions and reassuring with answers. Within the week we purchased a wonderful 328i that my wife loves. I was so pleased with Alex's professionalism and kindness, I went to see him to look at the possibility of replacing my 10 year old Passat some time in the future. He guided me through a no-pressure tour of vehicle possibilities and options we both thought might suit my specific needs. When I told him I wasn't ready he just smiled and said he'd be there when I was. Only days later, the engine in my Passat gave out while driving at highway speeds, leaving me stranded roadside on a Friday afternoon of a long weekend. As I waited hours for a tow truck to arrive, I called Alex and told him my predicament. He said he just received a fully loaded, beautiful X3 that he felt would be perfect for me and would hold it until I could get there the following morning. I have now purchased two wonderful vehicles from Alex and my wife and I are thrilled with both our cars and most particularly the followup service and patient attention that Alex never seems to run short of. Although its not likely we will buy another car for quite a while, Alex's kindness, willingness to help every step of the way and professional demenor is one of the key reasons we are so happy with our purchases and look forward to continuing our relationship. We highly recommend anyone consult Alex Upshur as part of your next vehicle purchase experience if you want it to be an outstanding, professional and truly satisfying one.

MarquezFields

12 de oct. de 2014

I just bought a 750 LI , the service was exceptional ! Eric is the best service rep I've ever encountered. His customer service skills are outstanding! Thanks so much for an excellent experience! You and the dealership are highly recommended. :)

jennifer.b.mcgrath.3

8 de oct. de 2014

I recently purchased a 2009 BMW 528xi from BMW of Ann Arbor and from start to finish the process was easy and enjoyable. Everyone from Pamela from e-sales to Eric and Chad in sales delivered a low-pressure, friendly experience. They were honest and helpful every step of the way. It is definitely my new favorite dealership!

pburakoff

6 de oct. de 2014

I have twice been to BMW of Ann Arbor recently while researching what car I'd like to buy to replace my Porsche Boxster. On both occasions I was served by Eric Griffith. Based on my first experience with Eric, I returned to this dealership primarily to work with him. I found Eric to be friendly, helpful, and very knowledgeable about BMWs in general as well as the many options specific to a particular model. Eric understands performance-oriented enthusiasts and why they gravitate to BMWs. I am continuing to refine what car I will acquire, which currently appears to most likely be a BMW. If that occurs, I can't think of a better person with which to make a deal than Eric.

Kzoo111

30 de sep. de 2014

Eric Griffith was very knowledgable about the BMW 335i, was honest and great to work with. I had several technical questions about suspension and steering which he was able to answer. I highly recommend him.

Andre Pidun

18 de sep. de 2014

I don't live in Ann Arbor, so I did the transaction for the car I wanted to purchase via email and phone with Justin Fagan. I have purchased BMWs from various dealerships in the region before and was always quite happy with sales and service. Justin worked with me on closing the deal and was knowledgeable, courteous and responsive. Other dealerships I was working with at the same time were not quite as cooperative as BMW of Ann Arbor. Excellent!Brendan Byrne - the business manager - was also a pleasure to work with when we picked up the car. Great experience.Follow up AFTER the purchase is not something you see often. That made a big difference also rating BMW of Ann Arbor five stars!

aaronekblad

4 de sep. de 2014

I felt right at home walking into BMW of Ann Arbor. I was greeted like I've been a loyal customer for years. My wife and I were introduced to Mr. Alexander Upshur, my new confidant in car purchasing. He sat us down to discuss my interests in BMW and made us feel very at home. I had previously built the car online to my design and when he ordered it, it was exactly the way I wanted it, no pressure to add extra features. I received my car a few weeks later from Germany, where it was built, and I'm still blown away by the 435i xDrive and my experience since I've made this purchase. Brendan, the financing manager, was also a pleasure to work with. He was also very friendly and made the entire experience very smooth. I will be highly recommending his services to anyone interested in purchasing a new vehicle.

NancyTheisen

7 de jul. de 2014

I've participated in the purchase of many cars over the years, but my recent buying adventure was the first I've done solo. On my first visit to BMW, after a long and frustrating search for a car to meet my specifications, I was fortunate to meet Alex Upshur. Through a number of visits, he was endlessly patient--listening to me, answering my questions, giving me all the time I needed to think about things and finally building the car that met my needs and wants. At delivery he spent a great deal more time setting up the satellite radio and navigation system and explaining all the "bells and whistles" to a somewhat technologically phobic senior citizen. He has continued to be available as I get to know the car and have further questions. It was a pleasure to work with Alex. I would highly recommend him to anyone seeking a positive buying experience.

GSweet

7 de jun. de 2014

I just bought my first BMW and had a great experience. I worked with Alex Upshur during the process. Alex did a great job of really helping me pick the right BMW for me. There was no pressure during the process, just a lot of great questions to help me decide which car I should buy. When it came time to actually purchase, it was hassle free. The sales manager, Lane was also great to work with. It wasn't your typical back and forth buying process. They made a solid first offer on my trade in and gave me a great price on my new 328i. The entire customer experience was awesome. They make you feel right at home and answer all of your questions. Even Nancy in the finance office was great. Typically, when you do into the finance office you are "sold" very hard on the "extras". Not the case with Nancy. Straight forward and the numbers stayed the same! Since buying the car 1 week ago, I received 2 follow up calls from Alex making sure everything is okay with the car, 1 email from the Sales Manager welcoming me to the family and just yesterday, a box of Godiva Chocolates as a thank you gift (my wife and kids loved them.) All in all, one of the best buying experiences I have ever had. I WILL be going back there for my next one!

mimayer

12 de may. de 2014

I had overall a very good experience during the process of testing, selecting, ordering, and receiving my new BMW. Eric and Jake were very helpful, answered all my questions, and immediately responded to any concerns.

jgakenheimer

5 de may. de 2014

Eric was friendly and eager to help me find the car I wanted. He is wonderful to work with and very helpful showing me the outstanding features of the BMW 528i.

SaurabhRohatgi

2 de may. de 2014

I recently bought 2013 ActiveHybrid 3 from BMW of Ann Arbor. My customer experience with them was excellent. From initial engagement to taking delivery of the car was smooth and seamless. The sales team was extremely professional and friendly. As for my Sales Agent Alex he was top notch as he took the extra time to review every aspect of the car! I highly recommend this team and certainly Alex to those looking to get into a beautiful BMW. In conclusion, I love my new car!!

kristenhug21

29 de abr. de 2014

Review for Alexander UpshurI was looking for information on pre-owned certified BMWs and Alex answered all of my automotive and financial questions. He was able to put me in the car I was looking for and that fit my budget. That is a rare combination but he made it happen. I'm thrilled with my new car and with the service Alex has provided. Alex made follow-up phone calls and emails to make sure I was completely satisfied with my purchase.I have never had a better car buying experience!

asplisw

11 de abr. de 2014

We didn't wind up buying a BMW X3, deciding instead to buy the Acura RDX, but wanted to write to say that Alex Upshire was excellent to work with. We had a very bad experience at Yark BMW in Toledo, Ohio, and when I called Alex he was very cooperative, helpful, and informative. We didn't wind up buying the BMW, but will certainly revisit the BMW for our next car, and will go directly to Alex for the sale, even though we live in Sylvania, Ohio.

chuckie8

10 de abr. de 2014

Just purchased a 2014 X5. Eric was very knowledgeable, attentive, and informative. I would recommend him as a salesperson. BMW of Ann Arbor is outstanding.

KandyK

4 de abr. de 2014

The staff did a great job explaining features and working with me. Most importantly, they worked very hard to allow me to drive my car home without having to come back! They did so by staying nearly two hours past their closing time! Thank you BMW of Ann Arbor for the ultimate purchasing experience.

ckb1966

4 de abr. de 2014

I can honestly say that I am EXTREMELY happy with the X5 that I purchased from BMW of Ann Arbor. And I feel the same way about the level of service and professionalism extended to me by my Client Advisor Jake Murphree. He was understanding and very helpful in working around my hectic schedule and vacation to ensure that my fiancee got to enjoy my vehicular gift to her. I would be more than happy to do business with him in the future...

PaulClinton

3 de abr. de 2014

Overall, good experience. Eric did a good job supporting my transaction. Some damage to the 328Xi at delivery that should be resolved shortly in mid April.

AngeliqueBuisson

3 de abr. de 2014

Jake was very pleasant to work with during our experience to BMW Ann Arbor. The dealership has a pretty wide selection to choose from and we were unsure how to decide on a car. Jake spent a lot of time working with us to find exactly what we were looking for in a vehicle, while still accommodating our price range. We will definitely be going back to him for future purchases.

csvadiraj

30 de ene. de 2014

Great and a very pleasant experience! It was a pleasure to interact with sales and finance staff. The entire process was smooth and we were very pleased with the purchase. Would strongly recommend others to consider doing business with BMW of Ann Arbor. Keep up the good job!

houleed

13 de ene. de 2014

I located a 2011 Mazda Miata for sale at the BMW Ann Harbor dealership and called them for info and arranged my visit, a 4 hour drive in snowy conditions. Eric met me at 9:30 AMwith the car ready to go for a test drive, they had just received about 6" of snow and all the other cars were covered in snow. He had told me that the Miata was in excellent condition and that it was.I quickly decided to buy the car and before 12 noon I was on my way. I have received emails from Eric asking if everything was ok and received the car papers via FedEx as they told me.I am really happy that I found this car at BMW of Ann Harbor. The car was exactly what I wanted and the dealership was very professional and made my purchase very pleasant.Thanks!

bartzs

2 de nov. de 2013

Eric was an excellent salesperson. He worked with me for about 3 months to find just the right car for me. When he found one, he walked me through all the steps as to how to acquire it (I have never purchased a car from a dealer before, nor taken out such a great loan). He answered my questions, was patient with me, and even provided support for me after the sale. I feel like I always have someone at Ann Arbor BMW to contact with any question about my car. I would strongly recommend anyone to see Eric if they are interested in any car in the lot. Looking forward to working with Eric in the future.-Scott Bartz, Ann Arbor

liaqatali

31 de oct. de 2013

I got the great experince leasing 2013 BMW 5 series. Courteous, friendly and professional staff members. Eric Griffith personnaly took take all the requirement with great follow up.

rskuras

25 de oct. de 2013

Eric Griffith was an outstanding sales person during my transaction; he was responsive to questions, informative, helpful and generous with his time. I could not have asked for more from a sales person, and Eric is certinaly a strong asset to the BMW of Ann Arbor dealership. After the transaction was completed Eric followed up by email, phone, and even sent a hand written thank you note. I give Eric my highest recommendation, and I hope that BMW of Ann Arbor is aware of how fortuneate they are to have Eric on their sales team.

pirog

22 de sep. de 2013

The folks were friendly and responsive to my needs. They presented options on the purchase but did not push me to any particular decision. They worked as a coordinated team and although I came from a long distance the experience was was worth the drive. Darin followed up with a call and more followup on some technical issues

RahulChaoji

29 de jul. de 2013

Entire team is very easy to transact, offered great service, lot of cars in stock to pick from. Lane explained everything nice and easy, maintained transparency with the deal, no fuss, great sense of humor and quality service as you would expect.Summer helped with documentation and Finance process, explained all benefits and other relevant information patiently and in details even though it was closing time for the dealership on a weekend day. Dave assisted with the final sign off procedure and car delivery. Walked me through the bells and whistles of the truck and with the follow up questions. Overall great experience buying first BMW from very good staff. Would highly recommend anyone and everyone interested in buying BMW to this dealership.

GRizzo

15 de jul. de 2013

My lease was up. I was encouraged to take a test drive and get $100 credit on my next purchase. I did that and enjoyed the brief test drive. Another more detailed test drive was done a few days later to go over the options in the car, BMW 328Xi. I selected the car which was a color I preferred. The new car would be ready in four days. My old car turn over was smooth. The paper work was smooth as well. My monthly lease payment is where I had hoped it would be.

mymycar

20 de jun. de 2013

Having invested sometime prior to my visit working trade (s) vehicle price, funding needs, 4 plus hours later and some back tracking from the dealership I drove a BMW homeThe dealership took way too long and made certain comments and statements which you could say I did not further dig into causing concern and conflict, after the sale making me out to be in a hurry the bad guy and not reflecting on the true events almost belittling perhaps due to the survey follow up filled out based on the events and experience ? Overall.............. plan to have lots of.............. time! Check and Double Check items and statements

sgasgous

13 de may. de 2013

I walked in asking about a specific Car that I saw on AutoTrader, at the begining, the sales man was so friendly, and sounded good, I took the car in test drive, and when it came to price negotiation, basically, he asked me how much do you pay and you now and get it so I told them what I thought, then the sales man went away and brought his manager, and the manager was so rude, he said that the prices are not negotiable and you will pay what it is listed for, and I was okay, thanks and I was about to leave and he started asking questions and where do have this price and you cant get a car for this price, and i told him from where, and he aas like noway, then he started looking the cars up and he found some cheaper cars with the same options, and he was like no, you can't find it at that price.After half an hour of him explaining that I can't get a same car cheaper that what this Car is listed for, THE WORST PART whs when I wanted to get my stuff from him, the Sales man has left already and he was like I do not know where they are, then I found it on the sales man (who has left without even we noticed that and we were sitting in the sales man office, and I had to go take my papers from his desk by myself.If the Manager does not know how to treat the potential customers then how do we expect that the sales men to be nice!!!I will not get a car from this dealer and I will not even recommend this dealer, even if the price is lower than the rest in the area!!!! I would Rather pay More but be treated the way that everybody else treats me.

Kedz2112

11 de may. de 2013

My overall experience was very good, as Eric Griffith was very cordial, patient, and helpful in my purchase of a manual X3 (used). This included picking me up at the train station for the final purchase, as I was an out of town customer. Great work!

jordanpollack2

24 de abr. de 2013

Darin was exceptionally great at being flexible and working around my time to make sure I had his full attention and did what he could to ensure my happiness when purchasing a new car. He kept me updated as to the progress of my car's order. Overall, I was incredibly pleased with the service I was provided.

andrewgahan5

24 de abr. de 2013

Went in just looking and the Volvo I was driving was in excess of 200K miles. I test drove other vehicles and Darin was helpful through the whole process. Finally fell in love with a used 5 series wagon. Being an older man who is back in college for a degree money is tight but we managed to negotiate a rate that worked for all parties. I feel a lot better now that the wife has something both nice and reliable to drive. If I'm still in the area upon graduation I intend to come back for my next vehicle.

blue81

23 de abr. de 2013

I somewhat recently brought in my 7 Series for maintenance and Dusty was my Service Advisor. He provided me with regular updates on my service, along with a detailed list/explanation of the needed repairs. Additionally, I planned on selling the car myself and he offered some great advice. I also had a 3 Series in for service and my experience with Dusty was very consistent with respect to my prior 7 Series visit. He even went the extra mile and personally buffed out a couple scratches for me.A couple years ago, prior to the new ownership, I had a less than desirable experience while attempting to buy a BMW at this dealership. My excellent experience with Dusty in Service brought me back to the dealership for another 3 Series purchase. It was his integrity and great customer service that prompted me to give the dealership another chance. I am also pleased to say this recent purchase was a great experience.

saar2719

6 de abr. de 2013

I was at the dealership for X3 model. I dealt with Alex who is a nice guy & gave me the time & needed information. I asked for test drive & the dealership said "NO" saying that they have no test vehicle to drive ( this really unbelievable ) Later I was called by Manager " Lane McEaney" & he said I can't take the final nos discussed ( documents ) out of the dealership. Those no's won't work because 2013 models cannot be ordered anymore. I don't understand then why were they given to me in the first place? The idea was to make my buy one of thier inventory cars.Lane was trying to sell me the vehicle right there by giving me some pep talk. I was not very comfortable so I just walked out. I wouldnt recommend this dealership. I stepped out & went to to other dealer & got my new car the same day.This dealership definitely needs to know & learn how to behave & talk with customers. Starting with Managers first.

BrianDuclos

26 de mar. de 2013

Rob Gleyre did an excellent job of being attentive and delivering high quality customer service during my purchase. He recognized that I was coming in from 2 hours out of town and needed things to be organized and streamlined to help move the process along. I worked with Brenda in internet sales to get the figures in order before I showed up at the dealership, and Rob delivered a quality experience through delivery. A few days after the sale was complete there was an issue with the paperwork, and Rob personally drove 2 hours (each way) to have the new papers signed rather than putting me out to do so. I should also mention that the GM of sales, Lane, was committed to making everything right when I pointed out some issues with the figures. My only constructive criticism would be that each member of the team (internet, in-store sales rep, finance, and GM) be aware of all of the ins and outs of a particular deal rather than to have it all so compartmentalized. It would help make sure all of the figures and paperwork are aligned with what was communicated between various parties, e.g. customer and sales, and that nothing that was agreed to or promised gets overlooked. That being said, all around good teamwork and a job well done!

ecwilcheck

12 de mar. de 2013

The process to purchase our vehicle was painless. We enjoyed working with Alex Upshur. When we are ready to purchase a new or used BMW again, we will be sure to contact Ann Arbor BMW and hopefully Alex again. We will definatly recommend the dealership and specifically Alex to others.

ejsmleith

12 de mar. de 2013

My husband and I live on the other side of the state but had to be in Ann Arbor the day we visited.We had narrowed our search down to a BMW and had decided on a used vehicle vs new and most interested in 2010's. We checked out many dealerships within a few hundred mile radius of us and were impressed with the selection of the 2010's as well as a great financing rate being offered. We were welcomed immediately and treated with great care and respect. We left that day with our 'new' used vehicle. Very pleased with the service provided by all involved at the dealership. A very positive experience for us. Thank you.

Tejassonika

10 de mar. de 2013

Me and my husband bought our new BMW at this dealership.In the afternoon we had a conversation with them over the phone and same day in the evening we bought it. There was no reason we would have passed it, it was a good deal!Ashley Gray, our sales executive, is hardworking and did a great job! She was ready with the car when we reached there and made us feel welcomed. She delivered all-weather mats to us at home and also took time to answer all our questions about the car. Buying car at this dealership was a pleasant experience for us!We have recommended this dealership to our friends and would recommend to everyone contemplating buying a BMW!

LoisAyash

8 de mar. de 2013

I didn't imagine I would find the used off-road Chevy vehicle I was looking for,at a BMW dealership. I'm certainly glad I did!My experience at BMW of Ann Arbor was excellent from start to finish. Ashley is more than helpful and pleasant to work with.Summer is awesomely efficient, and everyone I came in contact with during my visit was professional and friendly.I wanted a simple,straight forward transaction and that's what I got:See it, try it, pay for it, drive it out. Done.Thanks Ashley..I will recommend you to others, any time I get the opportunity.

Dushyant

7 de mar. de 2013

I had a great experience at this dealership and feel that I got a wonderful deal. Pricing policy at the dealership was straightforward and transparent avoiding unnecessary time spent in negotiating. I found Alex to be very helpful and felt that he always answered my questions considering my priorities and not those of the dealership. Employees I interacted with were considerate and took efforts to make my experience pleasant.

obichakjian

5 de mar. de 2013

Heard great things about this BMW dealer. I had a great experience at this dealership, Very friendly people and great service. I told them what I was looking for.We carefully looked at all the bells and wissles and signed the papers. My car was now being made from cratch! The trade-in was not a problem and they gave me a very good price in return. YES I highly recommend this dealership. Thanks Alex!!

Dcesar89

5 de mar. de 2013

Alex was extremely knowledgable about the BMW 5 series he sold me. He took the time to make sure I understood exactly what I was buying and I felt reassured that I was getting the best price. I am the proud owner of a fantastic pre-owned BMW and could not be happier with the car or the smooth and honest sales experience that led to my purchase.

Micahjones

5 de mar. de 2013

First experience at a Sonic Dealership. I guess they have them all over the U.S. this place is no joke. I found my car online and when I arrived they had the car pulled up and washed with my name in the window; you don't see that anywhere. You don't have to take my word for it but you should give them a shot, you'll be glad you did. My salesperson was Alex, very laid back but worked quickly and made me comfortable. These guys know BMW!

osborne8802

27 de feb. de 2013

My first BMW purchase was a fantastic experience. The staff is wonderful, especially Travis DuPont, who made the process simple and enjoyable. I would recommend this dealership to anyone looking for a BMW.

vparunak

26 de feb. de 2013

We had some very tight requirements for the car we were seeking, but needed to buy used (CPO) rather than new. Rob Gleyre worked patiently with us to find just the right car, going through a couple that didn't work before we found the right one. Then he stayed late to let us take delivery the day we wanted. We're delighted with the service. This is our second BMW from BMW of AA, and we'll surely come there again.

cpcwebster

25 de feb. de 2013

Hi, My name is Crystle and I just wanted to say that the service at BMW of Ann Arbor was wonderful, my sales man Travis DuPont was very professional and friendly along with the rest of the staff at BMW, even after the purchase of my SUV, he called and wanted to make sure I was happy with my new vehicle, the vehicle I purchased was priced very well and I couldn't have been more pleased with my experience at BMW. Thank's again Travis for all of your hard work and making me the happiest customer ever!!!!!!!Sincerely, Crystle Davidson

ggoodrich

9 de feb. de 2013

This dealership and the people we worked with are truly awesome! A GREAT DEAL! Friendly,fast and treated with honesty and integrity!We drove over 150 miles not knowing what to expect and ended up purchasing a car. It won't be the last!Our thanks to Shawn, Brenda, Summer and the young man in the parts department (#633) for the fantastic service!The Goodrich's

SumantRao

8 de feb. de 2013

The service that we got from Chad Thompson, our salesman, far exceeded our expectations. He was open and honest and directed us to the right options. We had a great experience at BMW of Ann Arbor. Chad did go out of the way to take care of us and we appreciated that very much. We will come back to this dealership even though we have a couple of them closer to where we live. I strongly recommend this dealership!

johanj2

5 de feb. de 2013

Excellent experience, would buy another vehicle there again. They went beyond expectations, by adding accessories without charging labor. The used vehicle I purchased was completely ready for use, clean, and delivied to the location I requested by the dealership. Great job.

nsimon

4 de feb. de 2013

This transaction was our first association with BMW of Ann Arbor and Rob Gleyre and we are thrilled we drove from Macomb County to Ann Arbor to purchase our 328i! Rob was very welcoming, very professional and very patient with us and our many questions. He did not rush us to a decision and once we decided we wanted the car, he very carefully explained all of the paperwork and the purchasing process. Much to our surprise, the dealership prepared the car and sent us on our way that very day. Every staff member at BMW of Ann Arbor received us very professionally and with sincere concern for our comfort with the purchasing process. This dealership and Rob, are the first time that I have felt sincerely welcome in a BMW dealership. We will be back and we have already recommended to friends that they go see Rob! We are so very pleased with our entire experience at BMW of Ann Arbor!

SD2007BMW

1 de feb. de 2013

Went in looking to trade-in my truck and walk out with a used BMW. This was the first dealer of 10 (mixed brands) that actually listened to what I needed and made it happen.Would highly recommend.

MBRAGAGNOL

30 de ene. de 2013

This was the best experiences I've had buying a new car. I had visited other dealers but came back to BMW of Ann Arbor because of the wonderful reception on my first visit. All the staff were pleasant, friendly,professional and knowledgeable of the vehicles. I was never pressured or hounded.The facts were presented enabling me to reach my own conclusion.I believe I received a fair price (what I was expecting based upon my research) and paid a fair price for the purchased vehicle.

Tonywilhelm

29 de ene. de 2013

One of the best experiences I've had buying a car. I never felt pressured, the True Pricing is great and I was offered a reasonable amount for my trade.

Kamobley

31 de dic. de 2012

Bought a 2013 X3 2 weeks ago. It broke down on vacation in N MI. They have been unresponsive and not helpful in arranging pick up and delivery of loaner and getiing the vehicle to fix. This $50,000 vehicle is lemon. Dealership is awful. Don't go here.

Skycss

21 de nov. de 2012

Ashley was very knowledgable with BMW and very pleasant to work with on finding the car I was looking for. I will buy my next car with her.

lobster3221

21 de nov. de 2012

The management and sales team at BMW Ann Arbor have worked tirelessly to put BMW A2 on top of the dealer list in the area. This is once again a first class operation and I will definitely return to purchase again from them. Alex Upshur is excellent, and knows his stuff, which is saying a lot as it is rare to find a sales associate who can discuss ( with knowledge) features, operation and performance of every car they might sell. Alex has done his homework, and answered every question I had relating to two cars I was looking at, and he was right in what he said. I recommend BMW of Ann Arbor as a hometown sales and service center you can rely on and feel at home at. That is a tall order these days but they do it every day. I have been in over seven times this month during and after my purchase and it's the same every time- perfect !

robertgsolomon

20 de nov. de 2012

Service has been a strong reason for me to come to this dealership. They are efficent, get you signed up and in a loaner fast. Come a little early, no problem. Past Sales Management was not friendly or very interested in my business after three year lease and was looking at other dealerships. Noticed new people in sales and went to meet them. It was a great experince and went with another new car. The process was excellent and found what i was looking for and a resonable price. It has been a few weeks and know that I have the right car for what I was looking for. Was helped to go the right direction on my selection. No feeling that I was taken advantage of.

ghsale2

10 de nov. de 2012

Fantastic experience, and Alex was a total rock star!!!! Very pleased with the experience!!! I enjoyed the experience so much that I passed 3 closer BMW stores, just to deal with Alex and BMW of Ann Arbor....their reputation and ease of doing business was exceptional.

stephanie.pruitt.39

23 de oct. de 2012

Dealing with Alex made buying a used car a dream! He was very thorough, patient and took the time to answer any questions that I had promptly. He fully walked me through the entire process and I never felt as though he was rushing me to "close the deal". I have already recommended a friend to your dealership as a result of the outstanding service that Alex provided me.

jmcv2006

24 de sep. de 2012

I have been going to this dealer since I moved to Ann aarbor two years ago. I like the service department very much--especially Kevin. I appreciate his knowledge--always a smile and very professional--the best! The service manager is always very attentive too.I recently purchased a new BMW and my sales person was Leonard martin. I bought a new car and he was so nice-knew all about the cars--kept me informed and did follow up calls. He really cares--very patient in showing me all the new gadgets. excellent salesperson!

1leka

18 de sep. de 2012

working deals with loenard was grate and fun he was a happy person and made things seem easier than what they are.... he is a grate sales person......

ahmedsa2

22 de ago. de 2012

The car salesman Alex was great. Great experience!! I definitely was provided with answers to all my questions and great customer service. Great and amazing dealership!

ozzysgrandma

8 de ago. de 2012

Unfriendly would not describe it. The staff at this dealership needs to be trained in customer service, from the top down. From sales to service, you will not be treated as a valued customer....far from it. You are more likely to be treated as a pain in the butt. They don't want to sell or service cars, simply make money. They are decent on pricing. If you can stand the arrogance and lack of courtesy, then you will get a good price, but forget service....there is none.

Cherise Mann

29 de jul. de 2012

What can I say I had fun at a car dealership.....how often does that happen. Stuart made me laugh and want to buy a car.Sometimes I just kill time and visit dealerships to look at the new stuff and even though that's why I was doing and even told Stuart he still paid attention to me. When I am ready I will by from Stuart.

royals2005

30 de jun. de 2012

Stuart made my first time car buying experience wonderful. After checking out other dealerships all day, my parents and I ended up at BMW of Ann Arbor toward closing time. I found a Volkswagen Jetta that I liked, but found out it had been sold. Stuart showed me other cars in my price range including cars that had not been put out on the lot yet. None of the other cars were right for me so we left, but gave him our phone number in-case he got anything in my price range. Less than 10 minutes later Stuart called and told us that the Volkswagen had not been sold after all. We went back and Stuart took time away from his family to stay past closing to fill out my paperwork. Stuart gave great customer service regardless of the fact that I was buying a $10,000 Volkswagen and not a $40,000 BMW.

Carrington Schrader

27 de jun. de 2012

Stuart was the best salesman I have ever had the pleasure of doing business with. Professional and no pressure attitude. "Just the facts" he let us make our own decision. Great Guy. Someone needs to give this guy a raise!

tjneiman

27 de jun. de 2012

Both Stuart and Summer were very easy to work with. Stuart was very willing to stay late to accommodate my schedule. He also seemed genuinely concerned that I choose the right car. I would recommend them both.

Riptide116

26 de jun. de 2012

When I drove up to the dealership, Stuart met me outside the door. His salesmanship was top notch, at no point did I feel pressured but he still managed to create a sense of urgency in me to buy the car. It's likely that this is the best experience I'll have with a salesman, because by the time this car wears out Stuart will probably be running the whole place.

William Massey

25 de jun. de 2012

sales associate,sales manager and finance manager were very friendly and helpful.I felt very comfortable dealing with Leonard Martin. He delivered the car to my office as I was leaving town and did not have time to go back to dealership.I would recommend this dealership to my friends.

1nasty

20 de jun. de 2012

Darin Locks was one of the most personal car sales persons I have ever met. Usually in dealing with car sales people, I find them arrogant, condescending and only interested in one thing - a large commission check. This was not the case with Darin at all. He showed compassion, understanding, and warmth as a sincere person interested in making his customers feel welcome and not pressured. He is a jewel to this dealership and should be commended for his efforts in making this BMW dealership place where customers come first and not simply sales. Thumbs up to this young man - I have not found many like him...I will do business with him again.Sincerely,Frank M Nasutowicz

mwaldrop

19 de jun. de 2012

Stuart was accommodating from A-Z. He made the dealership experience stress free and overall fun. He did a great job at identifying, satisfying, and going above and beyond my needs.

yochang

18 de jun. de 2012

Jerry truly give us the first great experience in the U.S.!This is the first time that we buy a car in the U.S., and we did not know what I should do.At this difficult time, he taught us very sincerely, and treat us as the very important customer.I and my wife both really experienced his kindness with his fabulous smile, and we are totally satisfied with the car he maintained for us.Thank you Jerry for your great support.We are now enjoying American life!

ronjack87

18 de jun. de 2012

Stuart provided excellent service. He made our experience unique by treating our entire family as one of his own family members. I will buy my next BMW from Stuart.Thank you

katmandu93

14 de jun. de 2012

Stuart was extremely helpful, thoughtful and engaging. Absent his great attitude, and his assurance that he would work to insure that I received the car that I would be happy with and did not have to settle for something that wasn't right, I would have probably went back to Audi. And yet he did work with me to order a car that was a manual shift and had all of the components and choices I could be happy with (absent going to Germany and accessing european choices). Nice work, no pressure and good results.

Slkind

13 de jun. de 2012

Jerry made sure my granddaughter who is 16 had a wonderful experience with her first trip to a car dealership. He treated her with total respect and made her feel very important. He is wonderful sales person who is great with teenagers. My granddaughter left the dealership with a Hugh smile on her face and it is still there today. Thank you Jerry for treating my granddaughter as an important person and client. She will remember you and her experience with you always.You made her day!

jjdavis6588

12 de jun. de 2012

This was by far the best automotive sales/service experience I've ever had. My sales advisor was Stewart and he was AWESOME!! Where is his picture??? He has great customer service and relationship management skills. I would love to have Stewart train my employees. Summer was also great to work with. I appreciate her willingness to work with me on the spot; very professional.

gregdavis1977

11 de jun. de 2012

took my car in for some repairs... They made time to fit me in and got the job done. Worked with Dustin, and he couldnt be better at his job... I'll be back

mqpoland

8 de jun. de 2012

The service side of this dealership has been excellent. I recently had my car serviced and Kevin took care of everything I brought up and did a great job of explaining what was going on. Still under warranty so free is a hard price to beat. Just wanted to commend Kevin's stellar service.

vrasnick

7 de jun. de 2012

Dusty Harrison and the folks at BMW of Ann Arbor made my service issue completely problem free. When I came in for my regular vehicle check, I pointed out that my TPM system was acting up. I told Dusty that, unless it's absolutely essential to the safe operation of the vehicle, I'd have to pass on getting it fixed or replaced that day. Dusty had the BMW of Ann Arbor mechanics look it over and it turned out that there was a wire that had loosened (on an '07 328i with almost 90k miles, that's not bad for the only thing I've needed repaired, too!) that needed to be replaced and the cost was FAR less than it could have been. I appreciate that kind of extra service and concern for their customer's costs. I gave the green light for the repair and it was ready within an hour. The service department at BMW of Ann Arbor have a great attitude and really made me feel like I was getting the best service possible at a competitive price. My vehicle runs great, got a clean bill of health, and left the shop clean and shiny!Thanks guys!

tmsnow53

6 de jun. de 2012

Ifound the entire staff to be courtious, professional looking, and knowlegable. The vehicle was returned cleaner than when I brought it in. Other service items were suggested but there was no high pressure. It was enjoyable.

casaundra

30 de may. de 2012

Chad is the best sales person I have ever worked with!! He is kind, knowledgeable and just an overall great guy!! The car that he helped me slect ended up being much better than what I had originally wanted to purchase. Im very pleased with my car and the warranty.

captmacaroni

29 de may. de 2012

Great service and wonderful sales associate. We will be back again. Chad called throughout the process to make sure we had everything we needed. Great team

HJ2012

27 de may. de 2012

Darin is very supportive and help all the time. He spent few hours with us to show the cars functions. He is very patient with us.Troy is very polite and always try to provide different options to us. He is very helpful and very supportive to us.We have great experience in this dealership.

bhansen75

24 de may. de 2012

Chad Thompson was a great person to work with. The purchase was smooth and seamless. I will definitely recommend this dealer. Great place to buy a car!

gonz1742

21 de may. de 2012

Troy was the first to greet my wife and I. He was very friendly and listened closely to what our needs were. Troy then introduced us to Steve. Steve, was very knowledgeable and took the time to explain the BMW product. Troy went to great lenghts to meet our pricing requests. Summer was very knowledgable and helpful. We had a great experience and would recommend this dealship to our friends.

Donna McVey

20 de may. de 2012

This is the 5th BMW that we have leased from this dealership. Everyone we have dealt with over the years has been helpful, accommodating, and professional. We have been particularly pleased with our relationship with Chad in sales and Kevin in service.

dandelionclock

19 de may. de 2012

I and my friend ended up buying two cars at this dealership. We were both helped by Steve and Summer. They are both very helpful and very patient. This is the first time for both me and my friend to get a car from a dealership, and we had a lot of questions. Steve and Summer answered all of our questions without making us felt pushed. I felt that they genuinely wanted to help us find the right car at the right price. I will recommend this dealership to my friends who are considering a BMW.

thomasmtaylor

14 de may. de 2012

Darin did an absolute splendid job putting my deal together. He was extremely knowledgable with all my inquiries and delivered on every promise. I highly recommend him for any new or used purchases. Overall, the dealership was really great to work with and went above and beyond in the customer service arena. Thanks to all the BMW of Ann Arbor team for making my purchase so enjoyable.

Hendrixnk

12 de may. de 2012

Good overall experience. Good service and appreciate attention and patience as we waited for insurance docs. Thank you again for making the experience easy and well done.

tstiglich

7 de may. de 2012

Saw the car I ended up purchasing on their website. Each of the people that I dealt with were very professional and helpful. Would purchase again there in the future.

Habbouche

4 de may. de 2012

Best car buying experience (new or used) we have ever been through.Thanks Dustin and Summer for their patience, attention to detail and great customer service.

Ybuzle

3 de may. de 2012

I received fantastic customer service and a car that I can truly enjoy. There was a slight problem with the navigation, ad everyone went above and beyond to fix it immediately ad make sure that I was more than happy with my purchase.

josh23423432

28 de abr. de 2012

Great dealership, great service, great customer experience. I was able to bring my car in, get a fair trade-in value, and walk out with a fair price for a CPO car all with very low pressure!

dwntw67

27 de abr. de 2012

Everyone was extremely friendly and very knowledgeable. I will definitely buy my next BMW from BMW of Ann Arbor (and Chad). All in all it was the best car buying experience I have every had.

normajk1

26 de abr. de 2012

Chad was great!! He helped me get the car that I have wanted for 3 years at a price I could live with. Thanks Much

pasjohn

25 de abr. de 2012

Dustin provided excellent customer service when I purchased my certified BMW. He did not pressure me and made the entire process very easy and seamless.

tlc26

11 de abr. de 2012

Dustin was helpful, a great communicator, and a pleasure to work with. I ultimately decided on a completely different type of car (luxury vs. sporty) and did not purchase from this dealership. However, I was utterly impressed with Dustin and the dealership and would recommend their consultative selling approach to anyone looking for a sporty import. Good people.

klaus123

1 de abr. de 2012

Though I am happy with the car, the Sales person, Dustin Johnson, is unethical, without integrity, and a liar. He has no problem lying to his customers, or managers. I will never do business with him or any dealership that employs him.

Veneziasmi

25 de ene. de 2012

I purchased an 08 BMW 328xi approximately 2 months ago. I negotiated the deal with the general sales manager over the phone. Upon arrival to close the deal and I worked exclusively with Dustin Johnson. He was excellent. The GSM, however, was a bit deceptive in describing the vehicle and attempted to include a lower than agreed to trade in value on our sales agreement. I was told that the vehicle was cosmetically flawless by the GSM when negotiating the deal over the phone. Upon arrival I discovered a paint flaw in the hood, some interior damage to the trim panels and that 1 of the wheels had not been refurbished as advertised. The vehicle had just 37K miles. Nevertheless I worked out the deal but be forewarned if working with the GSM. Once again, DJ was excellent to work with.

kmcginley

23 de abr. de 2011

Currently, i've been trying to purchase the used 2002 Bmw 325i from BMW of Ann Arbor, and been having issues with getting a loan big-enough to cover this car due to me not having any Credit History.I've never missed any payments in my life when it comes to oweing anyone including paying my rent on time. I make a steady income and everything i just dont have any credit history. Now I must say, I first tried getting a car at GMC on Washtenaw. I was there for 5 hours wating for them to tell me that they cant give me a car except maybe a used one they had priced at 7k that was old and beat up. The manager, basically told me that I wasnt gonna get anything better and made me feel like I was not worth his time.So i did some car searching and came across this beautiful bmw for $7,997 WAYY better than the busted up peice of jump GMC said I was worth. And I explained right away to (Dustin Johnson) that I did not have any credit history and offered $5,000.00 for the car. Even though the car could not be sold for anything lower than the marked price, he never turned me down or ignored me about wanting this car. He never made me feel i was not worth his time or anything. Hes even put the car on hold for me to find out my money situation when i saw others trying to get it. and has been nice and considerate the whole time.Fingers Crossed I get am able to come up with the rest of the money soon so that I dont keep him waiting and i can have my car that I feel I deserve.I just wanted to let everyone know that even if I am unable to get this car, I will always remember the service and respect hes given me.if you want a car from there I recommend speaking to Dustin JohnsonI should also add the car that I am trying to get drives like a beauty and has been kept in good condition. It feels brand new to touch and looks brand new.

gummifledge

5 de ene. de 2009

I used BMW of Ann Arbor for nearly 7 years, both for regular maintenance and repairs. The price, service and courtesy was second to none, in my opinion. The skill of the mechanics is a bit variable (some are excellent and some are just okay), but everyone in the service department aims to please. Compared to dealers I've used in Calfornia, New Jersey, Massachusetts, Ohio, Illinois, these are are the best.

AgentSmith

2 de ene. de 2009

This store turns out to be related to the Mercedes of Ann Arbor and boy does it show. One of the first questions I got asked when looking at the 5 series was flat out "How can you afford this car?" While he did conduct a product demonstration and take me for a test drive, there is no way I'll be purchasing a car from them. There are just too many other good options out there wihtout being talked down to.