Chuck

18 de mar. de 2016

Bob Langenberg was a joy to work with!!He went way out of his way to help us - as we had been in a car accident --He brought a car over to our home that we were interested in -- & wld highly recommend him! The purchase of our new BMW was smooth & he went out of his way to make the purchase of our new car very pleasant!!The BMW safety features save my life I feel! Also Derrick at BMW service has always been a big help always as well!

Curtisstacy

4 de mar. de 2016

We had a great experience purchasing our first bmw. Bob took the time to show us several models and explained all the great options for each one. Thanks Bob.

MS/KS 16

10 de feb. de 2016

After trying to decide between several SUV brands we decided on either a Mazda CX 5 or the new BMW X1.The Client Advisor Bob L. was very helpful. He helped research both cars as well as the available inventories , accessories, and colors in the entire Midwest. We gave him and his management team our financial guidelines and they developed a lease program that fit our request to the exact dollar. When I arrived to pick up the car everything was ready . Paperwork took about 20 minutes.... simple, easy, no negotiations or hassle. Very professional and pleasant to do business with. We now have a new 2016 BMW X1 . Very satisfied. Thanks ,

Fues

10 de feb. de 2016

Bob L was great to work with. We bought a used car. I'd highly recommend requesting him. He was very honest and a great experience.

Al R

4 de feb. de 2016

Bob L was great to work with! Leased my BMW from him last month and had an exciting time through the whole process! Fast, efficient, fun purchase. Thanks Bob!

andymiko21

25 de ene. de 2016

easy pleasant transaction A+++ service working with Bob L ask for him he will help you out.you will be happy leaving the show room

wh2016

6 de ene. de 2016

Good guys, easy to work with!Started with internet sales. They worked with me on the phone with the price...Car was in condition as described when I showed up.Worked with me some more on price when I arrived and we came to a quick deal.Financing was fast and simple.Bob went through the functions of the car, followed me home and transferred plates in my driveway.Again, great people to work with.........Strongly recommend!

LP

4 de ene. de 2016

I was in the market for a new mid-sized SUV, with my previous being a Volvo XC90, which I loved.I started doing research and the X5 made it onto my short list of cars to drive.I went into BMW of Crystal Lake and met with Bob Langenberg, who helped seal the deal. Very knowledgeable about the car, and really offered a no pressure sale. He was a pleasure to deal with, and I will not hesitate to refer potential car buyers to him..

oberoi193

23 de dic. de 2015

I recently purchased a pre owned BMW. My salesman Mr Bob Langenberg was excellent during the whole process . He seemed knowledgeable and was able to get me great deal. I would not hesitate to recommend them to anyone.

EED

7 de dic. de 2015

From our initial call taken by Robyn to our introduction to Bob Langenberg, Client Advisor, our salesperson, we had a terrific experience with BMW of Crystal Lake. No "hard sell", but help guiding us through the new car buying experience. We shopped half dozen dealerships and returned to BMW of Crystal Lake. Thank you Robyn for the pleasant and helpful way you treated us and to Bob for putting us in the right vehicle for us.

Jay123

7 de dic. de 2015

My salesman Bob Langenberg did not need to sell me my car, as I was already prepared to buy. I was trading my 328 in for a new model. But the difference was that he was excellent in providing the other information I needed to make an educated decision. He led me through my questions about the safety features, Lease vs purchase options, car specifications, differences from my current vehicle, and performance data. He made it easy for me to understand. He also worked to get me the best price. So, all in all, I am very pleased with this, the second purchase I have made from the dealership. I should also mention that the service staff, though I rarely needed them, were responsive and accommodating of my schedule.

irocco

5 de dic. de 2015

I recently purchased another pre-owned vehicle from Bob Langenberg at BMW of Crystal Lake. Dealing with him, the gentleman in the finance office, and their service department has been a very pleasant experience. Every time I visit I am treated like family. I would not hesitate to recommend them to anyone.

JanH

1 de dic. de 2015

Eric Pederson is an outstanding salesman, not because he sold me a car but because he was honest, patient, and gave excellent customer care. He took the time to show me (?) how many vehicles over a year's time period. I actually ended up with a car I never would have thought was for me and it is PERFECT! Always keeping in touch, following up, and truly caring are qualities I have not experienced at such a level in my past car buying experiences. I would highly recommend this dealership as well, very friendly people and great service. I'll be back for sure!

flhp2000

30 de nov. de 2015

Great dealership, great people, great service! Bob Langenberg was excellent to work with. Bob L made the car buying experience a pleasure. This was my 4th purchase from Anderson and I am sure not my last :-) Good people period!

damerium

29 de nov. de 2015

This was my second purchase from Anderson and it was just as smooth and easy as the first thanks to Bob Langenberg. Bob is an absolute joy to work with. He's very knowledgeable about all things related to the BMW line and took the time to understand my needs and explain all options and features. Bob made the buying experience easy and efficient, no pressure. Bob Langenberg is one of the reasons I recommend Anderson to friends and family.

Lee C.

28 de nov. de 2015

Eric Pedersen was a joy to work with. I have bought several BMW's from the dealership and the entire team including Paul Vance the GM is very accommodating. Not only are they pressure free, but very honest, open and willing to do what it takes to earn your continued business. Tim Conlon the sales manager is straight-forward and genuinely wants you happy -- bottom line they want your business and will do what it takes to earn it. Lee C.2015 X5 53d

Jeff50

27 de nov. de 2015

Very pleased with my overall experience. I would not of purchased the vehicle if it wasn't for the sales consultant Eric Pedersens accomodating demeanor. He was very patient and great communication throughout the entire sales process. I would definitely purchase another vehicle from him again.

Santiago Rubio

24 de nov. de 2015

I enjoyed when buying my new BMW there. There were many to choose and Eric Pedersen despite the cold temperatures didn't hesitate of taking time to show all the cars to me. There were sometimes when we completely switched to other kind of cars and he was happy to show them all.He didn't pressure us at all to buy there. May other places we visited they were desperate to sell. He is so confident of the top product he has to offer that he deeply show you everything. We were not sure if we were buying a car there or not and he went into details. Many other places don't waste their time and commented: "once we closed the deal we will show you everything". Eric made sure we understood all the new technology features.

stageoflife

24 de nov. de 2015

The Crystal Lake BMW dealership was the first of three dealers I was planning to visit on a Saturday in my quest to lease a new car. However, after meeting our salesperson, getting a test drive, and working out pricing, I looked at my wife and said, "Why even visit the other dealers...let's make this happen now." As an Executive, time is money in my world. I was 100% pleased with my first and initial experience with BMW of Crystal Lake and leased the car on the spot.

BigKDog

19 de nov. de 2015

Purchased a new 528 after trading in my old - was an easy process - Bob L. even came in to meet me on his time/day off. No pressure - they want to build a relationship and have a customer for life. Great experience!

Brian

17 de nov. de 2015

Researched the exact car - 2015 535i xDrive - with the configs I wanted. Prepared to visit 3 dealers. Set an appointment, met Bob L. A genuine human being. He understood my interest immediately, recognized I did not need a sales pitch, and so just highlighted a few features of the car during a perfect test drive. Told him what I was looking for for price and trade-in; he went to bat and delivered the goods. Needless to say, I did not need to visit the other dealers. The closing with the business manager was fast, reasonable, and I was on my way in fairly short order on a busy Saturday. Bob is a class act and represents the dealership well. A couple days later, in a call to their parts department to inquire about some accessories, Dale, was very responsive and accommodating. Kudos to the Anderson folks in Crystal Lake!

minnieldpn

13 de nov. de 2015

Bob L. approached us and offered us this new 2016 BMW X1 xDrive28I to replace my old one. I sensed that he is honest on all his comments and explanations. I have several car buying experiences from before, but this time with Bob L. it was the easiest, the fastest, we didn't wait that long to complete the purchase. Thank you Bob L.

Paul

9 de nov. de 2015

Purchased a BMW 235i TWIN TURBO recently and was very happy with the whole experience. My salesman was very knowledgeable and helpful through the whole process.The GM Paul helped me through my choice of car, and kept me updated with the best vehicles available to my specific likes in a new car.Very Happy...

Zakoian

6 de nov. de 2015

Bob L my salesman was great to deal with. None of the usual car buying games. He made the process smooth and stress free. Thanks Bob!!

Blackpony3

5 de nov. de 2015

Mike Zimmerman was the best. From day one he came up to us and treated us with respect never once judged us. He by far went way way over and above to take care of us. When it's time to buy a car there is no one else to go see but Mike. He has even helped us with getting all this electronic stuff figured out after the sale. I have purchased cars at other dealers and after the sale they don't care anymore. Mike has always been there to help he is the best salesman ever.

Jc328

1 de nov. de 2015

I just purchased a BMW from BMW of Crystal Lake and it was a pleasant experience. oUr salesperson was knowledgeable and extremely helpful. tHe location of the dealership is convenient and very accessible.

Flipper

28 de oct. de 2015

I had been to a couple of other dealers and got no where in a hurry. Went into BMW of Crystal Lake and in less than five minutes they agreed with what I wanted and we started the paperwork. I worked with Tim Conlon, Sales Mgr and Bob Langenberg, Salesman both were excellent. I would highly recommend working with them. My first BMW; so I have already stopped by service asking questions and they too are excellent. Can't say enough good about them.

Kamil33

17 de oct. de 2015

No pressure car buying experience. Excited about free car washes. Very good car quality in and out. We will be back there again. Thanks again for you're help.

Carriann

11 de oct. de 2015

My husband and I just signed a lease on our 2015 BMW 320i with Bob L, and the experience was excellent. Bob L worked hard to make sure we secured the best deal and really made the entire process go smoothly & quickly. We highly recommend both BMW of Crystal Lake and working with Bob L!!!

Fanatic

9 de oct. de 2015

I was in the market for a BMW 6 series convertible. My husband had stopped in there to look at one and he was greeted by Bob L. Bob was very helpful and my husband explained what we were looking for. They did not have it at the time but Bob assured my husband that he would call if something came in. He did and we went to look and with a great deal of help from Bob, I ended up purchasing the same day. We were in a big hurry because we had somewhere we had to be ( Cubs were playing their first playoff game :) , and Bob and his team went to work and got us the deal in record time. I would highly recommend Bob and the team at Anderson BMW. Bob was great!

BrianL

29 de ago. de 2015

I worked with Bob L after finding a used car at his dealership posted on-line. Bob was very nice and easy to work with, no pressure seemed genuinely interested in making sure we felt comfortable with the car we were interested in. In Fact, everyone there seemed very patient and eager to help from there awesome mechanic who would check on every issue we thought there might be with the car to Lindsay their finance person to of course, Bob L who made sure we were confident in the quality of the used car we were purchasing.

jakoby953

28 de ago. de 2015

I bought a used Toyota Corolla from here and this place was by far the best dealership I have been to in my months of searching. Fantastic customer service, and the dealers get really down to Earth with you as well. The employee who assisted me in the car buying process was hilarious, and it was fun to be in a dealership without a bunch of sharks just looking to scrape a few bucks off of you. Highly recommend this dealership for anyone looking to buy a used car, or a brand spankin' new BMW or Mazda.

Megs

22 de ago. de 2015

I bought a used BMW and Mike Zimmerman was my Client Advisor. Mike went above and far beyond any customer service experience I have ever had when purchasing a car previously . Mike came to my place of work and picked up my car for a minor scratch that needed to repaired, left me a curtsey car and returned my car back to me the next day at my place of work. He ensured that my Bluetooth was working correctly and making sure my new matts matched my car perfectly. This service was the best I cannot recommend MIKE ZIMMERMAN enough if you want your car buying experience to meet your expectation, then go and see Mike. You will not be sorry, I assure you..

rjkatz

14 de ago. de 2015

we came in relatively late, but they never made us feel any less of a priority. really nice people. quick and efficient. made buying a car easy. would definitely recommend this dealership.

Barbied1

4 de ago. de 2015

Great customer service! Efficient and knowledgeable staff willing to satisfy customer needs. Transaction was seamless and pleasurable. Will depend on them for future automobile purchases.

Arielle2828

30 de jul. de 2015

Great people, everything was very quick & easy & they made sure nothing was wrong with the car before they sold it. Everyone was very friendly & outgoing.

ming

28 de jul. de 2015

I have bought 4 cars from this same dealership over the years. I have always had good experience with them. Bob L. is a great guy and easy to work with. I would recommend him when it comes to buying a BMW.

Ivan1

22 de jul. de 2015

My salesman Bob really made buying my 2011 BMW a breeze! Leah the internet representative arranged my meeting time with my salesman, and when I arrived he was at the door waiting for me. Bob went over every detail of the car with me prior and post purchase. Also,I really enjoyed working with the finance person setting up my service contract.

sammd

20 de jul. de 2015

I drove 80 miles to pick up my new car. Everything was as promised and I drove out with my new car in less than 2 hours. Car buying just the way it should be!

Krishna

20 de jun. de 2015

If you want a smooth and delightful transaction go visit ANDRESON BMW and ask for IRV Robinson.He knows everything what You want to know and staff are really helpfull.

Sevain

18 de jun. de 2015

I had an awesome experience at Crystal Lake BMW. They made me feel at home right away! I was never treated so nice before in my life, while buying a car. It was realaxing and fun and no stress at all. I never felt pressured in anyway. Bob Langenberg was probably the best sales person I have ever dealt with as far as buying a car. If I had to do it again, I would not change a thing and I can't wait to business with Anderson BMW Crystal Lake again. I will definitely buy my next BMW from them. I highly recommend this dealer, Everybody was friendly and very informational on all the products they sell.Thank you for the awesome experience!

bimmerguy

11 de jun. de 2015

I had a BMW X5 that broke down and instead of getting it repaired I decided to see if it was possible to trade it in towards a new vehicle. I worked with Bob Langenberg and he was extremely helpful at finding a vehicle that I am extremely happy with. Bob was knowledgeable, courteous, and a pleasure to work with. I was very happy with the deal I was offered for both my vehicle and for the vehicle I was purchasing. I am very happy that my unexpected circumstances led me to a dealership and salesman that respected my time and made buying a car a stress free experience.

Al

10 de jun. de 2015

I have been looking for a car for about a year now. I had visited a few dealerships over the past year but was thrilled with BMW of Crystal Lake. My rep, Bob L was excellent. I never felt as if he was trying to sell me a car as he did an excellent job listening to my wants and needs and and an even better job explaining and educating me about the vehicle that I ended up buying. All of my interactions with Bob, his sales manager, finance dept have been excellent. I would highly recommend BMW of Crystal Lake and also Bob L.

Mark

5 de jun. de 2015

Once again a great experience with Irv Robinson on a European Delivery. Totalled the car this time around and he handled everything for me. Kudo's!

Denny & Paulette

1 de jun. de 2015

Recently purchased a previously enjoyed BMW. Bob L. did a great job of going over the car with us & helping us get the best deal with no pressure or stress. This has been by far the best experience we've had in purchasing a car. Definitely would

Kerry 22

31 de may. de 2015

My husband and I purchased a car yesterday and worked with Bob Langenber. I hate car shopping bc of the games you have to play to get what you want. This was one of the few experiences where we weren't totally stressed when leaving the dealership. Bob is an awesome salesman, no pressure, very pleasant. He showed us what we wanted and worked within our price range. Eric in finance was also very pleasant to work with. He had our paperwork ready and it didn't take forever to finish the purchase. He also didn't pressure us into buying every additional warranty package and all the other services available. We'll go back here next time we're shopping for a car.

gopylgo

28 de may. de 2015

Sent out a request online and got contacted right away. They found a car that has all the feathers I was looking for and they were also willing to offer a great price. Bob was very friendly and he helped me set up the car. Overall, I was very satisfied with the purchase experience.

RCROSS428

27 de may. de 2015

This is the second BMW that I have purchased from Anderson Motors - BMW of Crystal Lake. I can say without hesitation my total car buying experience was first class. From my initial car investigation with Leah in the internet sales department, my sales person Irv and finance person Lindsay, I was treated with nothing but respect. I purchased my first BMW from Anderson Motors four years ago and from my experience with their outstanding staff and Service Department I knew that I wanted to buy another car from their dealership. The entire operation is first rate. I would highly recommend BMW of Crystal Lake.

cschaffer

23 de may. de 2015

I have owned over 120 cars so far and my buying experience with Bob L was by far the easiest and least stressful to date...highly recommend Bob and Team at Crystal Lake BMW! I will definitely be back and refer everyone I can to their dealership.

lith

21 de may. de 2015

Eric Pederson was always willing to answer questions for months leading up to my decision without any pressure. He was able to get the X1 I wanted from another dealer's inventory. I wouldn't consider buying a BMW anywhere else.

cmillsrn

19 de may. de 2015

Fantastic to work with! My experience was quick and easy. He worked hard to get me the best interest rate on my vehicle. I worked with him for start to finish and would highly recommend him to any of my family or friends. I hope he will still be there in a few years when I am ready for my next upgrade!

Jgus

17 de may. de 2015

Stopped in to look at a used Mercedes GL450 and dealt with Bob Langenberg. He was informative, no nonsense and to the point which is how I like to purchase a car. He offered a fair price on the vehicle and the process was smooth and fast. We really appreciated his service style-Thanks Bob!

irocco

16 de may. de 2015

I dealt with Bob Langenberg today. Buying a car from him was an entirely pleasant experience. The people are friendly. The business manager got me a slightly better rate than my pre-approved financing package, and they had the perfect car for me at the perfect price. Thanks Bob!

DRK

28 de abr. de 2015

Eric was a great salesman, knowledgeable and willing to go the extra mile to help us choose the right car! If we are looking or someone we know, will send them to Anderson and Eric!

chuckb

22 de abr. de 2015

Irv Robinson made our car buying experience very pleasant. He is very knowledgeable and professional. The whole transaction went smoothly without any issues. We originally saw the car on line & the information including price were accurate.

BMW333

19 de abr. de 2015

Bob from Anderson Crystal made the purchase of our new BMW very easy and enjoyable. Im glad bob was the one to help us. I was very pleased with the service and i'll make sure to recommend you to others.

Lgy

19 de abr. de 2015

Eric was an awesome salesman, everything went as smoothly as it could be. No Pressure, it was whatever you guys want. Told us the new BMW will be ready in 3-4 weeks, called me two weeks later and the BMW was ready... It was a nice surprise. Didn't have to haggle the price or anything else...Thank you

Kristy-Crystal Lake

17 de abr. de 2015

Eric Pedersen of Anderson Motors in Crystal Lake made my purchase painless and enjoyable. Dropped off new vehicle after having a fresh detail and even brought the paperwork to my office to sign. Thank you...and thank you to Rob for doing a great job on the detail. I will be seeing you for my free car washes...This is my second purchase from this dealership. and won't be my last.

Cass

16 de abr. de 2015

My dad and I purchased an Audi from Bob yesterday, and he made everything SO easy for us. Bob made sure we were taken care of the entire time. Very personable, helpful, and genuine. We will definetely be back in the future.

AEV

30 de mar. de 2015

Irv is an easy going guy that you can talk to about a car. We bought a car for our daughter and he was extremely helpful. This was a good experience for a big purchase. He made sure we were taken care of through the process.

rwf

24 de mar. de 2015

Used car buying can be the worst-- but it was a great experience! Eric Pedersen made the purchase painless. He was polite, honest, fair and not pushy! WE truly appreciated his approach. The dealership went out of their way to be sure the car was up to our expectation upon leaving the dealership. I would highly recommend Eric as well as this place overall!

Daiseyo

23 de mar. de 2015

My husband and I purchased a new BMW and picked it up in Germany about a month ago. It has always been a pleasure working with Irv. He has made mine and my husbands sales experience the very best and quite easy. Any time I ever had a concern or question on our orders, Irv has always found the time and makes the effort to contact us back in a timely fashion as well as answers all our questions. It has been an absolute pleasure to work with Irv on this purchase and he is the BEST salesman ever! Irv is amazingly knowledgeable about European Delivery, he knows all the ins and outs of the programs. We have known Irv for 7 years and no matter where he works we follow! This is our first purchase from BMW of Crystal Lake and Irv made the transition very easy. I will always look for Irv for any future purchases no matter what and refer him to anyone I know who is looking to purchase a car. He is an excellent salesperson and above all human being. He has always made it easy to do any deal. Irv you are amazing, thank you so much, you are the best!!!

dairybabe1

23 de mar. de 2015

Was purchasing my very first BMW for my 50th birthday and was assigned Irv Robinson to work with me in terms of finding the right car and specific features I was looking for. Irv was very helpful, VERY knowledgable and very patient with me as we worked through the different functions of the BMW I was interested in. I really apprciated his honesty and no pressure approach to closing the deal. He even made the test drive very enjoyable with his great sense of humor. I learned so much from him in a very short time. He also went out of his way to check in with me one week after my purchase to make sure things were going well and if I had any further questions regarding my new BMW. I will always buy my new cars going forward from Irv. He is the go to guy! We love you Irv! Laura & Cheryl

Sue

21 de mar. de 2015

I experienced sincere willingness to help me find the right vehicle. Everyone was friendly and knowledgable. At no time was I pressured to make a decision, everyone was patient with me, and I really appreciated it!

gamerprincess89

20 de mar. de 2015

Best Dealership In The Area! I Have Bought 2 Cars From Anderson Bmw And Both Times Everything Went Smoothly. It Is So Quick And Easy. They Are So Friendly And So Helpful!!! Eric Is An Amazing Sales Person. He Does Whatever He Can To Help You Get What You Need/Want. If Your Looking For A Car Go Here First You Won't Be Sorry :)

Chuck

18 de mar. de 2015

Very pleasant experice when purchasing my 328ix drive BMW. Eric a big help under special circumstances. Great to see TIM Colon mgr there! Very pleased ! Highly recommend! Excellent service dept big plus too!! Derek always helpful! Chuck & Joan Miller Gave 5 stars in every catagory!

Yb1234

17 de mar. de 2015

Just bought our second car from Irv Robinson.Irv is as good as they come when you look for a sales person. We changed our order four times because we kept changing the options and each time Irv made sure everything was taken care of.We also got a top dollar for our trade in!Thanks so much Irv!We will definetly be back!Matt and Natalie

js8027

8 de mar. de 2015

From day 1 working with Eric, I have been treated vrey friendly with professional knowledge, Eric asnwered every question I asked, and always met me and my wife by the appointment time, for our 2nd trip for purchaing car, he prepared everything in advance so that we did not get delay for the papaer work, also spent much time to show us how to set up and operate the new car, coverall, it was a pleasent car buying experience, and I highly recommend the dealership.

bballer123

1 de mar. de 2015

Discovering Irv (and this dealership) made this the quickest and easiest car transaction that I can remember. Any questions that you have, Irv will answer them thoroughly and candidly. There was never any pressure put on me. Irv makes it easy and makes sure that you have fun throughout the process. Irv's reputation is well-earned and I'll be seeing him again.

WSwain

24 de feb. de 2015

I had a very good experience with the "long-distance purchase" of a 2011 X3 from BMW of Crystal Lake! Living in Kansas, I saw their listing on Cars.com and we quickly agreed on sale terms, transacted, and I flew into Chicago to pick it up and drive it home. Irv was a pleasure to work with - knowledgeable and experienced, a good communicator, and he worked hard to make sure that I felt good about the whole experience of buying a car from them. The time he spent with me to ensure that I understood all of this car's many features exceeded my expectations!

MConner

23 de feb. de 2015

Working with Irv at Crystal Lake BMW was by far the best experience I've had buying a car. He created a relaxed, fun and low pressure environment and always know how to make you laugh. Even though I live almost two hours away I will definitely be returning to Crystal Lake BMW for any future BMW purchases!****UPDATE*****I purchased a used car at Anderson BMW about a month ago. The car buying experience was great! The sales team really did a great job making sure that I was happy with the deal and their service. A week after I bought the car I emailed the salesman and another associate to see if they could contact the previous owner about some things that were missing on the car(rear headrests, floor mats, etc). I did not receive anything back regarding whether they could or couldn't do anything. Nothing. A few days after that I received a call asking to email them a copy of my trade in vehicles registration. This tells me that they are only starting this process over a week after I bought the car? I didn't mention anything just did as I was asked. Yesterday, now almost a month later, i was pulled over due to my registration not matching my current vehicle but the vehicle that I traded in. I left a message at the dealership last night around 5 and received a call this morning saying that they don't see anything wrong as it shows the correct vehicle was registered on the DMV website. I called the DMV to confirm to find out that the status was changed this morning. This dealership gives me the feeling that all they wanted was my money and now that they have it they don't care. I never received information about the missing items and my registration took a month and a warning ticket for them to make any actions on it. Will not be returning.

BMW-335

11 de feb. de 2015

Initially was there to have service done on my Z4. While waiting for the diagnosis, I met with Irv Robinson and we chatted about recent BMW models, politics & healthcare! Really had no intention of making a purchase but a great salesman, like Irv, was able to convince me and direct me to a particular certified BMW (335). The test drive gave me second thoughts about doing a trade-in. Irv's presentation of real-time facts on features, similar model pricing in the market and trade-in prices nailed it for me. Nick Erieau, Sales Manager, gave me my options and a no-stress bottom line to close the deal. A couple of requests were immediately agreed upon and a third is considered as a challenge for Irv who doesn't walk away until achieving successful completion! Lindsay Sickal, Finance Director, was very efficient with no hassle on the extra options available.

Matt

2 de feb. de 2015

I buy new cars every year or so (at this point only BMW's) and I'm sure to shop around each time I get a new one. Hands down the best deals here and if you don't believe that, call motorwerks or knauz or patrick and see how they compare. Price aside though, I'd pay a little more just to work with Eric. He is a no BS kinda guy. He's very honest and doesn't waste your time at all. Highly recommend. Didn't buy the new car yet but when I do I will be sure to see Eric.

cmadson01

1 de feb. de 2015

As a first time buyer at Anderson BMW of Crystal lake, I was pleasantly surprised with all aspects of the car buying process. Walking in educated and prepared to shop around, I found no need to go anywhere else as I was treated with excellent care and was given truthful and accurate information pertaining to the car I was interested in buying. Price was a non issue, as the car was accurately and competitively priced, making the car buying process even more seamless as it came time to purchase. Every stop war rolled out along the way, as the car was detailed and ready to drive off the lot the night I came in to pick it up. All in all, I walked out feeling great about my decision and have felt better about it each and every day following, knowing I got a great/fair deal from an outstanding dealership with great employees. In the days following, I have had great experiences with the service team and enjoy going back to the dealership each and every time. Overall, an outstanding dealership and car buying experience.

eric.snow73

30 de ene. de 2015

I had originally purchased a vehicle at Mercedes Hoffman Estates area where I was not happy with the dealers help after some issues. The dealer was awful to work with after the original purchase. I visited various MotorWerks dealers and had some of the most awful experience. (I'm still waiting for a call back from the manager!) I then stopped in at BMW Crystal Lake and met Eric Pedersen. He was helpful, knowledgeable, and not pushy. He allowed us to drive the car of interest for an hour alone so that we could make sure we enjoyed the vehicle. They then allowed me to take it for the weekend. This is how you sell a car. Eric made sure the vehicle was clean and ready for the road when I purchased. Linsday from the finance department was also a pleasure to work with and had all the paperwork ready for signing. We were finished in about 10 minutes. That's the quickest car purchase I've ever had. I'll definitely go back.

Howard

29 de ene. de 2015

Everyone at Anderson went above and beyond! Paul Vance negotiated the deal, Lindsey Sickel handled the paperwork and Irv Robinson educated me!What a first class operation.I have got to say Irv was tremendous as there is so much to learn on this oversized iPad and Irv knew everything and actually was quizzing me to make sure I was paying attentionWould highly recommend this dealership as they really know there s***

DougS

29 de ene. de 2015

Purchased used low mileage Audi. Low pressure. Worked everything out through email due to living 5 hours away. They made the process extremely easy. Got a good price on the car without having to battle. I drove the 5 hours and the car was better than I expected. It still had the new car smell. My salesperson Eric Pedersen was great. He made sure everything was taken care of so when I walked in from driving the long distance that everything was ready to go. It was a pleasant experience and did not feel any pressure. Great price and great car. I would recommend this dealer to anyone and ask for Eric. Doug S.

Jacek

21 de ene. de 2015

It is my 3 BMW from Anderson BMW, always perfect customer care, people, warranty and repair service, everything, thank you Irv. Better than others.Jack Wrona

jheine

21 de ene. de 2015

Great Dealership to work with. Low pressure great Service!! I usually buy a new car every two years and plan on going back their. Worked with Eric Pedersen and I would happily work with him in the future.

SeanG

20 de ene. de 2015

Buying my Bmw 550 was an easy process. The transaction was smooth. The 2 minor issues that I did run into were remediated by Irv.

Famguy1

6 de ene. de 2015

Went to the dealership looking for a specific Mazda. Eric Pedersen and the dealership worked with me and my family get the car I wanted for a reasonable price. Super friendly people too.

BertR

4 de ene. de 2015

My wife and I just picked up our 2015 428i Gran Coupe. I can't say I have ever had a better experience purchasing a car. After visiting 3 other dealerships, we chose to drive out to Crystal Lake - about 30 miles from our home. We inquired about pricing over the internet and immediately heard back from Amy via email. She was quick to answer ALL of our questions right away. She then put us in touch with Irv Robinson who was an absolute joy to work with. Irv has been doing this for a long time and knows BMW inside and out. He was extremely courteous - made us feel right at home - and got us exactly what we wanted at a very fair price. The rest of the staff were all wonderful - from the guys in the service department who were prepping our car, to Tim the Sales Manager who made our purchase painless. We will definitely be back to see Irv and the guys at BMW of Crystal Lake!

bmw435i

4 de ene. de 2015

Recently purchased a 435i convertible. My experience was exceptional. I traveled over 60 miles and it was worth the price and service. Initially inquired via internet and it turned into a great experience. They kept it painless and offered a great price.

Mar

23 de dic. de 2014

Everyone I spoke with - from receptionist to managers, sales associate abs finance associate - was professional and friendly. No pressure to buy; answered all questions; prompt service. Very satisfied with all aspects of my purchase.

AdnanD

20 de dic. de 2014

I love my car and truly want to thank you for making this purchase so enjoyable. I've bought from another BMW dealership (Bill Jacobs) in the past, and the utter incompetence of the sales person and finance gal sucked all of fun out of the experience. I left feeling duped and it left a bad taste in my mouth. Worst part is that it cast a dark shadow on BMW for a long time. Irv's knowledge of the cars, all things BMW, great stories and easy to negotiate nature really matters and meant the world of difference between your dealership and everyone else out there. - Adnan D.

flyboy417

14 de dic. de 2014

The whole experience was great, as this was my first BMW. I actually saved money on options I thought I wanted, But Irv Robinson explained what they actually were and decided not to include the in the options package. Overall it was a GREAT experience. One little complaint is that they didn't fill the gas tank. I got a warning that I only could travel 25 miles before empty.

Custumer1

10 de dic. de 2014

We bought a 2010 BMW 535ix from this dealer. The day we went in it took a lengthy time to get process of buying done and left in our new car like at 9 pm that night. They called us back a day later saying we had to go back and resign the contract because they couldn't get us approved with the original terms he said that my payments would be higher now. Went in and sure enough payment and interest was higher. I signed new contract at this point I was very displeased because they changed the contact terms they originally agreed to. I signed the contract in good faith although I could of backed out at the time since they broke original contract. I'm still puzzled as to why they let me drive car home if they still hadn't gotten financing approved for me. To make matters worst the car was making a loud noise so I mentioned that to them and they checked it and blower motor was going out. Luckily I purchased warranty which covered it and they did say they would cover the $100 dollars deductible. They ordered the part and I was to take it back to get fixed. A couple days later my luck I was driving my car still making the noise when the heater is on from the blower motor going out and that's not all it started shaking to point where I had to pull aside and turn engine off. I called them and took car in same day they checked it and said coils where bad and the spark plugs went out do to this too. My warranty covered the coils but not the spark plugs. I called and spoke to one of the managers and I told him a had a bad experience overall that I hadn't even driven my car for a week straight without having an issue with it. I had visited their facility at least four times. So he said he would take care of the warranty deductible ,that the warranty covered coils but I would have to pay for spark plugs which weren't converted by warranty which is going to cost me $140. I purchased the car about three weeks ago it's in their shop now it's been there about a week, I'm driving a loaner van for now, it's getting the motor blower, coils, and spark plugs fixed. The manager said that this kind of stuff can happen to any car once driven out of the parking lot which didn't give me much confidence in the cars they are selling :(. I really like my car I just wish I would have had a better overall experience. The employees that work there for the most part are friendly, but wish they would check their cars better before reselling them. Our seller did try lying to us about our car being smoke free when we asked him that the car smelled like smoke. And we spotted a cigarette burn in back area. If he didn't know or wasn't sure all he had to say is that. I have to say every time I had to speak to them they haven't been rude to me or anything.

JAJ_Illinois

8 de dic. de 2014

Had my X5in the shop for an issue that turned into a major problem. So I had to decide to fix or was it time for a newer model... Ken in Service and Eric in Sales were patient while I weighed my options. I decided to move forward with a new X5. I'm pretty picky about my cars and Eric found a great one!I recommend Anderson BMW Sales & Service - great team!JAJ

taff2270

5 de dic. de 2014

We have probably purchased over a dozen new cars over the last 25 years and this was one of the few transactions I would rate 5 stars. Irv Robinson knows the BMW product line well and is willing to spend whatever time it takes to help you select the car and equipment that suits you the best. With that type of service & aggressive pricing - Don't waste your time, call Irv.

lpavoris

4 de dic. de 2014

We had an unexpected transmission failure from our previous car. Our service guy Derek ended up referring us to Eric Pedersen who was super helpful in assisting us with finding the best lease for a 2015 328xi. Eric was very understanding of our situation and really worked with us to give us the best deal for a new lease, which was a completely new experience for us.

KurtYager

29 de nov. de 2014

Eric was on the ball from the start to finish. Very professional and excellent buying experience. If you think the city is the only place to look than you should give crystsl lake BMW a try.

vatechrk

26 de nov. de 2014

We searched for about 3 weeks to locate a car and dealership in which we felt confident in the salesperson, product, and price. A couple days before Thanksgiving and we are thankful we met Eric Perdersen at BMW of Crystal Lake. Absolutely no pressure and everyone was very welcoming.Eric provided fantastic service and went way above the normal as we test drove numerous models in the middle of a nice snowfall without complaint. I can't comment yet on the Service Department, but I can't imagine it being any less than excellent as seems to be the environment of the entire dealership.Thanks again,Rick and Ellyn Knox

rcjcbmw123

20 de nov. de 2014

We had a most pleasurable experience when dealing with Eric Pederson for our lease trade in. It was our first time dealing with BMW of Crystal Lake and we would highly recommend going there for your next purchase/lease. This is a dealership with dedication to their customers' satisfaction.

stevecrabtree

17 de nov. de 2014

I got the pleasure to meet Irv Robinson, he was very quick to help me out and jumped through hoops to get me a deal/loan. We even got a chuckle when I couldn't figure out the car wasn't started as to why I couldn't get it into gear...haha All in all I can't say anything bad about this dealership experience that wasn't a pleasure.

wadd3456

10 de nov. de 2014

I wanted to share a few kind words about our experience with one of Andersons finest...Irv Robinson. In short, this was our third Bmw purchase from Irv and it was a pleasure as always. For anyone looking to do European delivery, look no further. Our delivery went off without a hitch. Thanks Irv!

Used Scion tC

9 de nov. de 2014

dealt with Eric Pederson on a used car sale. Being that he was new at this dealership I thought that it took a bit long, but was also trading in a classic car and that may have slowed things down a bit also. It took 2 1/2 hours of going back and forth to the sales manager before we settled on the deal. I wish dealers would just give you their best deal in the first place. Financing took another 1 1/2 hours because there is only one and had to wait my turn. Thought I had an issue with the brakes a week after I bought it and they got me in checked it over and issue was solved. Overall very happy with experience, just took to long to get it done.

Julie beck

7 de nov. de 2014

We had a great experience at Anderson BMW in Crystal Lake. The people were friendly and Eric Pedersen helped us get a great deal!! Thanks Eric.

dhansen70

7 de nov. de 2014

Checked out many local BMW dealers but ended up buying from Anderson BMW in Crystal Lake from Irv Robinson. Irv was great to work with. Listened well. No pressure every. A a man with a thousand interesting stories to share. Even if you are not in the market for a new car, I recommend a stop by to say "hi" to Irv - it will make your day!

ashleyeckert

7 de nov. de 2014

I recently bought a used car from this dealership. Although I have an extremely busy schedule with work and school, and with the fact that I live an hour away from this dealership, Eric Pedersen made the whole experience smooth and as easy as possible. He got me a great deal on the car too. He went above and beyond to give me great service and had all of the paperwork ready to go, so when I walked in to finalize everything, I was quickly back out the door, keys in hand, to get back to my busy life. I highly recommend Eric if you're looking for your next dream car.

avafaei

24 de oct. de 2014

It was a great experience. I love my car and the amazing deal that i got. They were extremely fair and my sales person, Max Sobon, went out of his way to get all my requirements. I definitely recommend this dealership.

michael.hubbard.509

22 de oct. de 2014

I decided one morning to go out and buy a new car so my buddy told me to stop in and talk to a guy Max that is a sales associate. He was friendly right off the bat and we discussed exactly what I wanted. He did not steer off of what I wanted, he showed me cars that were in my budget and that were reliable vehicles. After I found the car I wanted we then discussed trading in my old vehicle. I told him exactly how much I would let my old car go for and what I wanted my monthly payments to be. Within minutes he had someone appraising my vehicle and came back with the price I was surprised to see! He had gotten my trade in value exactly where I wanted it. He was very up front with me and there was no running back and forth to the finance manager to see what kind of deals he could do. He told me the lowest price right off the bat of what they would sell the car to me for so I bought it. I've seen tons of people buy cars and how big of a hassle it is. He was my first stop at a dealership and did everything I needed him to! The guy is excellent at what he does and knows exactly what he is talking about. Just that first time experience of buying a car is always nervous but he made me feel comfortable and never let me get out of my price range just to get a bigger sale. He knows his cars inside and out and was absolutely amazing to have him take care of me like he did. He makes it more personal as if we had known each other for years instead of being all about business and trying to make a big sale for himself. If you ever go to buy a new or used car please go check him out he's very friendly and he makes it a great experience to buy a car. Thank you Max I appreciate everything you and Anderson BMW did for me!

nssmar

18 de oct. de 2014

Irv Robinson made my BMW purchase a true pleasure. I would not hesitate to recommend him to any of my friends or family members who are planning to buy anew or used car. This will save them a lot of time and aggravation

BMW333

18 de oct. de 2014

This was my first time buying a BMW and Bob was very friendly and made the experience excellent. He took care of us there very well and I left extremely pleased.

TLC HANDWASH

18 de oct. de 2014

Everyone knows how much of a pain it is to buy a new or used car today. Getting the run around on pricing, taking for ever to close the deal. Sometimes you blow a hole day and leave completely frustrated. Not my experience at all. From the moment I called and talk to one of the BMW sales reps named Irv Robinson, it was smooth as silk buying a car from Anderson BMW. Irv is a class act! They worked around my time schedule and got me in a car for a great price and I was in and out in no time at all. I would definitely recommend Anderson BMW to any of my clients when purchasing a new or used vehicle.Michael Basso

Debayle2

8 de oct. de 2014

This is my 3rd BMW purchase with Irv, 3rd European delivery and 2nd Performance Center Delivery. The whole European Delivery and the Performance Center Delivery is a must do once or many times over. The above would not be as pleasant if you did not have Irv, a top notch CA that cares about the person's vehicle experience and is straight up with giving you the best available price, and overall knowledge of any BMW. I do not hesitate to refer Irv at Crystal Lake BMW to anybody that is looking to buy/lease a BMW through local, European Dealer, and/or PCD delivery. His thoughtfulness, details, and knowledge of the whole process makes one feel taking care of and worry less. Sincerely, thanks Irv for my wonderful experiences through out the years.Cheers,JD

X5PDC

4 de oct. de 2014

It's 2:00 am. I just got back from my second Performance Driving Center experience. Both times because of Irv Robinson at Crystal Lake. This time it was for an 2015 X5 delivery. If you want to know about your BMW performance and quality - you can read about it - or you can experience yourself. Ask Irv how to arrange it. It was over 2000 miles driving back, but now I driven an X5 in extreme circumstances - with professional trainers instructing me at the PDC. Most importantly - THEY PROVIDED the 2015 X5 for driving - instead of using my own. Toured the factory where they are built, too. Thanks to Irv, I was able to experience the BMW magnificence of engineering, construction and performance of the X5. I just wish that I could buy a new BMW from Irv every month ! Keep 'em Rolling, Irv. You are as Elite and Unique as BMW ! And thank you, Crystal Lake for giving Irv the means for your customers to experience the opportunity of a lifetime ! Again. PS My wife took delivery of her X3 two months ago from Irv Robinson at Crystal Lake. We live over 1500 miles from the Crystal Lake BMW. Trust Irv to get the right price, vehicle and service that you deserve.

15mazda3i

21 de sep. de 2014

Purchased a new 2015 Mazda3 i Touring with Tech Package. Extremely satisfied with the price, financing, and level of service I received from everyone at Anderson BMW & Mazda.

Jradous

20 de sep. de 2014

I was referred to Irv and Anderson BMW by a long-time BMW owner. I was told that Irv would make sure that my first BMW buying experience would be smooth. Thank you Irv, it was pleasant! I would highly recommend working with Irv and Anderson BMW for anyone looking to driving a great vehicle.

dln87

6 de sep. de 2014

Had an outstanding experience purchasing a 535xi...started with Irv at a different dealership due to his background with European Delivery. Transitioned over to Anderson with him...was an outstanding experience all the way through the process. The trip to pick up the car in Munich was amazing...Irv had great tips and suggestions for our tour through Europe. Even though I live 5 miles from another BMW dealership, compared to nearly 2 hours to Anderson, the personalized experience was well worth it !

jltuton0529

21 de ago. de 2014

I regret NOT buying a car from Amy Volkening. She worked so hard to get me the deal I was looking for, but I had already committed to another dealership and was 24 hours away from picking up my car when we started our conversations. This is my 7th BMW and I was looking for something very specific. The other dealership had the car I REALLY wanted and they were already holding onto my money. Amy is a true professional who worked hard for my business. The dealership I purchased my car from did not "earn" my business, but I gave it to them anyways. While I love the car I got, I am disappointed that I didn't look to Anderson sooner. I want to thank Amy publically for the quick response and for working so hard. I may not have bought this car from you, but you have already earned all of my future business and I will refer anyone I know looking for a BMW or VW to you, and I will see you when I'm in for service!

bispeckle

15 de ago. de 2014

My husband first met IRV ROBINSON in 2006 while looking for someone to handle a BMW European Delivery. Everywhere he looked he found excellent reports of his expertise, dedication, reliability and personal interest in his customers. We talked on the phone, exchanged emails and discussed all of the possibilities of buying a BMW. After three years of waiting, BMW introduced the 335d diesel sedan. We discussed all of the accessories, packages, options, colors, etc. we made several changes during the process - and IRV was always patient and helpful. My husband was in Europe in 2009 and decided to request a European delivery in Munich at WELT. IRV made all the arrangements including having our car delivered on our wedding anniversary. He arranged for a second delivery at the Performance Driving Center along with the factory tour and track day. IRV even surprised us by showing up there in person. We drove the X5 on the obstacle course and decided we needed one of those also. But IRV had another surprise - he let my husband drive his M3 all day at the track because "he had driven them enough". Amazing generosity, selflessness and unique kindness to his 'customers' is guaranteed. We're still in contact with him and he found an X3 CPO for me last month, sight unseen it was delivered two weeks ago. Oh, and he arranged to buy our trade-in sight unseen - which we had shipped to him. We know we can trust him to deliver what we want. And now it's time to buy an X5 diesel to replace the 335d. We have asked IRV to handle that transaction for us also. SALESMAN - gosh, he is better than most people's best friend ! Wherever IRV works, we will go to his dealership to buy our BMWs from him - ALWAYS !

Lkinnare

14 de ago. de 2014

We just purchased our 1st BMW at Anderson. We absolutely LOVE our new car. Irv & Max were wonderful to work with - THE BEST!!! Professional & Helpful. The followup and care from both the sales team and the dealership as a whole has exceeded our expectations. We are already thinking that our 2nd car (SUV) may have to be replaced with a BMW SUV! Thank you Irv, Max and the whole team for making this a great experience for us!!

Kimberly Imbrogno

26 de jul. de 2014

Anderson made my new car experience extra special by finding a car with all of the options on my wish list.I highly recommend working with their team. This is my 5th BMW purchase and I am thrilled about the outcome.

EP6882

21 de jul. de 2014

We decided to purchase our 2014 BMW X5 from Anderson BMW because they had the best pricing in the area. We ordered the vehicle in late March and took delivery in mid June, however, the vehicle was missing one of the options that we asked for. I contacted our salesmen, Bob Langenberg, and Bob Pearl regarding the missing option and they offered me $500 cash to keep the car or to order me a new vehicle. I chose to order a new vehicle and took delivery approximately a month later with all the options that I had asked for. I was pleased that Bob Langenberg, Bob Pearl, and Anderson BMW made things right and would consider making a future purchase with them.

Jglock

16 de jul. de 2014

Max sobon is what car salesman today should be modeled after. Very personable and not afraid to use technology to communicate. The general manager and finance manager where great as well. Allowed us the time needed to make our decision and once made got us through delivery smoothly and timely.

drutledge8

7 de jul. de 2014

Irv Robinson was so friendly and a great help in how to drive my first BMW.I actually won the car from Mary Kay Cosmetics and Anderson was kind to accept it and Irv went above and beyond in helping me. It was no different than if I bought the car.

kkazianka

29 de jun. de 2014

I traveled over 200 miles to purchase this 2003 BMW Z4. Bob worked late into the night with me, coordinating all the logistics to make sure I didn't waste time traveling there for no reason. I had been looking online for this model car for a while and found the vehicle quality and description to be very accurate, and the vehicle was priced very well. Bob was extremely helpful in making this purchase go smoothly and was a key reason it was an overall, very positive experience. I would recommend both the dealership (actually purchased from their new Volkswagen facility) and would highly recommend dealing with Bob Langenber for your purchase. Even though I live a great distance from these folks, I will consider traveling there again.

galarneault315

25 de jun. de 2014

Every dealership I've ever visited always talked about their customer service before the sale. Anderson fulfilled their promise for customer service AFTER the sale. Four days after I bought my car I had an issue with my paint, through NO FAULT of the dealership. Max and Nick listened to my concerns and came up with a plan to help me out. I didn't buy a BMW 7 Series I bought a Mazda 3 but the service I have received made me feel like a "Big Shooter" with a BMW.

gcwoie

23 de jun. de 2014

We searched extensively for a pre-certified BMW X5 which led us to Anderson BMW of Crystal Lake. The Internet listing was exactly as advertised. More importantly, we were highly impressed with Max Sobon and the Anderson BMW team. Max is a tremendoulsy personable and professional sales advisor. He was fully transparent and communicative regarding the vehicle and his belief in the Anderson BMW dealership. Additionally, Sales Manager Tim provided the complementary perspective and incentive to return to Anderson BMW to consummate the deal after a full day of traveling to three other dealerships. We recommend Anderson BMW.

BatuBara

22 de jun. de 2014

Ed is a great sales consultant. He's very patient in showing all the features of the car and what the remaining warranty and service cover. It's a no pressure sales experience. I ended up buying the car and Ed stayed way passed the dealer closed time to make sure the car is cleaned and detailed inside and out. Good service from Anderson and I would definitely recommend Ed Holic.

mrpawan4u

14 de jun. de 2014

Excellent guy Maks. Appreciate him. He not only helped selecting the vehicle and also did great job explaining the idrive. Overall great job and excellent service.

SebastianStankiewicz

12 de jun. de 2014

I chose this dealer based on the reviews & Price that they offered. When I came to pick up my new BMW, my sales person - Tom Odden and Sales Manager - Tim Conlon were very professional and did not play any games with me. Tom advised me about some additional services that they offer but it was not high pressure pitch. At the end ==== I left extremely happy with my new car and paid exactly what they promised! Very nice.If you are looking for a great experience, straight forward deal --- Tom Odden and Tim Conlon are your guys.

Cachipoo

4 de jun. de 2014

When it comes to the new car purchases, the overall experience could be at times very lengthily as well very stressful. I have to admit that this wasn't the case with my recent BMW X5 purchase from Anderson BMW located in Crystal Lake. The process from the first on-line inquiry through the final paperwork signing was very smooth and pleasant. I'm very pleased with my salesman, Max Sobon. His exceptional communication and sales skills made me very comfortable with my decisions which I was making while negotiating the deal. His friendliness and professionalism just made the purchase even more enjoyable. I have to thank Max for his attentiveness and responsiveness to all my questions and concerns. At the end, Max took his time to go over the vehicle features with great details. I would definitely recommend Max and Anderson Motors to anybody who is on the market for the new vehicle. Thanks Max!Joe.

jgories011

1 de jun. de 2014

I'd like to thank Bob L. and the finance guy for their fast, friendly professional service last weekend with my used VW purchase. Thanks Bob.

carlos7arevalo

30 de may. de 2014

We're very happy with our GLI. Max is an exceptional salesman, with the right balance of sales pitch and friendliness. After our initial test drive of another car, he asked the right questions and directed us to the GLI. He worked well with us and was responsive. My wife, who hates buying cars, liked Max and left having a good experience. He took time to go over the vehicle features with great detail. We will recommend Max and Anderson Motors.

ron0965

17 de may. de 2014

Had a great experience with Anderson and Irv robinson my daughter just bought her 1st car she loves it, and they took the time to go over all the details to make her feel comfortable during the whole process.

incense

16 de may. de 2014

BMW was offering to let us out of our lease early. My wife and I went to the dealership on Saturday and left with a new BMW for the 3rd time. Jim Conklin made leasing another BMW very easy for my wife and I. Very pleasant experience in getting the car we wanted. I highly recommend Jim Conklin in securing a good deal on a new or used car from Anderson Motors. Great dealership, friendly and very professional staff. I give this dealership 5 stars *****. Robert and Bonnie Crane

Klmeyer7

15 de may. de 2014

After doing an search on True Car.com I was contacted by 3 BMW dealers. I had certain perimeters I had to work around due to a change I'm my finances. Gale from Anderson BMW called me and after explaining my situation he came back to me with a deal that would work perfectly on a new 228. I shopped the other dealers including my local dealer Bill Jacobs Bmw who all told me this deal Anderson was offering was not possible and it was all BS to get me into the dealership. Since the other dealerships were unwilling to work with me I reluctantly made the 40 mile drive up to Crystal Lake. Before I left I had a conversation with Gale about my experiences with the other dealerships telling me this deal is not possible. He reassured everything was as he said concerning the deal. When I got to the dealership the car was already being detailed and the paperwork and financing went as planned. I would recommend Anderson BMW it was worth the drive. I got the car I wanted and I was given the deal as promised . Overall I would say Orland Park Bmw and Kanus Bmw treated me well even though they could not do deal. Bill Jacobs was not nice about me being there at all which was surprising because I got my 335 from them 3 years ago. Way to treat a repeat customer. in the end Anderson was a diamond in the rough. They stood by their word to give me the deal no one else could. Way to go Anderson and Gale Ekern for a job well done. I would definetly recommend Anderson.

3maxwell

12 de may. de 2014

Excellent price, maybe overly optimistic on bmw 's speed to deliver ordered vehicle. They put themselves out to obtain a very high demand vehicle in the fastest possible time. I would purchase another vehicle from Bob l. Also Bob Pearl made sure it happened. S.L.

JoelKolner

12 de may. de 2014

I would recommend Anderson Motors in Crystal Lake, IL for your new or used car purchase. James Schaefer was my sales person and he was extremely friendly and knowledgeable. He made the buyng experience fun and pressure free. If you are thinking of purchasing a vehicle from Anderson I would strongly suggest you ask to work with James. Additionally, I had the pleasure of working with Lindsay Sickal in the Finance area. He was extremely knowledgeable and friendly as well.Thank you very much for the great experience!!Joel

RussellDanielson

11 de may. de 2014

After visiting another dealer that was not willing to negotiate at all on price I visited Anderson. Bob L was my SA and immediately got us in a car for a test drive. Once we got back we got right to negotiating. We negotiated directly with BoB P (sales manager) for a while and eventually agreed upon a price and my car was ordered. The best part of the experience was the delivery. After waiting 8 weeks for the car Bob L called me the morning it arrived at the dealer and only a couple hours later I was able to take delivery.

rcjmack

26 de abr. de 2014

I was at the dealership on a Saturday and was interested in a VW Passat TDI. Max showed me what was available and in stock. Decided to go ahead and purchase a 2014 VW Passat TDI and trade my old vehicle in for the fair trade that was offered. A great sale staff and support staff all around.

RadekTalaga

25 de abr. de 2014

I have been on a market for a new car for about 2 months. After visiting about 12 different dealership, I ended up in Crystal Lake Anderson BMW and Max happened to be my guy to help me out. He was being very knowledgeable about all the cars, especially BMW, very honest with no sales pitch nor making me feel obligated to purchase a car. If you are looking for great customer experience with an honest salesman, Max is who I would reffer you to.Thanks Max-Radek

tygertlane

23 de abr. de 2014

Bob was exceptional at finding the right price for our new 2014 X3. First try! Bob was great to deal with. Can you believe it? An honest car salesman! If you are going to Anderson Crystal Lake, ask for Bob.

Breck5

21 de abr. de 2014

We have been looking for a certain car when a friend of our recently purchased at Anderson suggested that we go and look. We go their and to our surprise, they had what we were looking for. As we put it into to motion, we found their team to be very knowledgeable and willing to work to find a car for our son as well. The overall experience was very positive and as a result we would highly recommend Anderson to others looking to purchase a vehicle.

stadler

14 de abr. de 2014

Both sales people were very friendly, knowledgeable, and accommodating. Corey knew the Mazda products very well and helped us choose the right Model. James was patient explaining all the features when picked up the new car

kachakov

11 de abr. de 2014

The best experience ever !!! This guys are there to help you with your purchase and you will be happy, I've never seen so professional staff .

Dewsnap

11 de abr. de 2014

From initial phine call thru th sales process and fianl paperwork extremely happy with the experience. I will be very happy to reccomend this dealership as well as my sales person, James Orton, to anybody I know who is interested in a vehicle purchase.

satisfiedd

5 de abr. de 2014

This was the most comfortable vehicle purchase expericence in my seven decade lifetime. The staff patiently and thoroughly presented the vehicle option choices. They quickly presented a sharply discounted price and reasonable trade value. When the new vehicle was delivered, the many features were patiently demonstrated. There was no patronizing, no pressure, and no nonsence, only a professional, courteous, and attentive staff "serving" the needs of a customer. It has truly been a five star experience ---"Thank You"!

rk0513

31 de mar. de 2014

Bob was very helpful and friendly. He made made the buying process go very smoothly and I did not feel pressured at all. I would highly reccommend the dealership as it was a great buying experience, unlike many others I have had with other dealerships in the past.

mydogtoe

31 de mar. de 2014

My husband and I had a wonderful purchasing experience with Anderson BMW and Jimmy Conklin!! What they promised us is what happened! We have been hunting for a car for four months. We finally made the decision to purchase the X3. The car is fun to drive and has all of the extra touches that the other vechiles did not have. The navagation by far is the easiest one to use. The voice activation works like a charm! We would recommond going to Anderson BMW for your next purchase.

haoyanjia89

27 de mar. de 2014

Bob was very friendly and helpful along with my buying process. This is my first car, and I learnt a lot from him and was further convinced my decision. I will recommend this dealer to my friends.

trakgrl1

17 de mar. de 2014

I dropped my car off at the dealer for my 10am appointment on Saturday, 3/15 because my check engine light was on, but as of that morning it had gone off. I checked the gas cap a few times during the week and even got gas twice and the light was still on and it never went off. I had not heard an update from anyone and it was 12:45 so I called. The person I spoke to was Matt and he said they JUST hooked my car up to the scanner and would be calling shortly with an update I said great and went on with my day. By 3 I still had not heard any update so I called again and had to leave a message. Matt called back and told me that they scanned my car and it was a loose gas cap or possible leak detected which was causing the check engine light to come on. Either way, nothing was wrong. I find it absolutely ridiculous that I had to call twice in a 5 hour span to get an update on my car when nothing was even wrong. I feel like I was taken advantage of a little bit because I dropped my car off. I feel if I had been waiting there it would've been a quick service call and I would've been in and out. I lease my car from Anderson and I have only had it in there twice for service since 2011 when I got my car for this exact reason. The service just takes way too long.

mmaciocha90

12 de mar. de 2014

Great dealership. They are fast, polite and very attentive to my needs. Max helped me out to purchase my very BMW. I would purchase another BMW when the time comes.

Anastazja

12 de mar. de 2014

Purchasing a car at this dealership was a great experience. Max was the one who helped me with my purchase. You can tell he is very passionate about cars and he definitely knows his stuff. Max is very friendly, funny and definitely the guy to go to. The dealership gave me an unbeatable trade in value. I went to a few other dealerships before this one and there is no comparison. On top of the awesome trade in value, I got the BEST price for my vehicle. I still cant believe that I got it at such a great deal. I would definitely recommend this place and I am definitely going to come back for my future purchases.

Rmcnulty

11 de mar. de 2014

Great customer service Max was great!he was very nice and helpful, He worked with us and found us a great car that we love! Everyone is very friendly and professional there I recommend this dealership to anyone looking for a new or used car,they will find you what you are looking for!

bmwcar

5 de mar. de 2014

Bought a new BMW 330 XI in 2006Buying experience was actually pretty good. 4 out of 5 stars.In the years that followed - unethical service department bordering on criminal. 0 out of 5 stars.And the other reviews here that are ALL 5 stars..........kind of fishy.

pujols5

28 de feb. de 2014

From the time James presented the car we would eventually buy all the way through the ink drying on the paperwork we were made to feel as a valued customer.James in particular was a low keyed but very informative, courteous and professional representative of Anderson Motors (perfect for our buying style). In my opinion we would be very happy to buy a future car from James or Ed.Danny was very thorough with all the paper work that had many decisions to be made by a first time car buyer. If anything was unclear he made sure my son understood it before he signed.Over all we would certainly recommend Anderson Motors in the future.

csmichael4210

25 de feb. de 2014

Only if I could give zero stars...RIP OFF!!! Broke more things than they fixed. They call themselves certified, but they are hacks. I wish I could tell more people how bad this service was. I will only go to MW now.

bleepubmail

25 de feb. de 2014

My experience with Anderson Motor is very positive. I would recommend you check them out if you are thinking of buying a car. Anderson is quite far from where I am living, but it definitely worth the time for me to visit them and bought my car from them. I want to mention the sales person, Gale Ekern. Gale spoke to me over the phone and convinced me to check the car they have. During my purchasing process, I felt very comfortable working with Gale. They delivered good service and a great car.

timmadden

22 de feb. de 2014

Very open and honest negotiations to buy a car. I have bought 5 cars from this dealer over the last 20 years, and have all my service work done here as well. I find the dealer to be very reputable, and would highly recommend to anyone. Gale was very helpful, responsive and transparent in our business dealings.

Zakoian

12 de feb. de 2014

Bob Langenberg made the buying experience as easy as it could be. He was great to deal with before, during, and after my purchase. I would recommend buying a car from him.

Hellgeth

7 de feb. de 2014

I have delt with two individuals at Anderson BMW. First, Bob Langenberg for the sale of our BMW 328. Bob is the best. He is friendly, knowledgable, professional, honest, and best of all, puts no pressure on you whatsoever! I have purchased many cars over the years and delt with many sales consultants as a result. Bob is hands down the guy you want to work with! The second person I would like to mention is Derek Cogdill in service. Derek is fantastic. He addresses all concerns I have and makes sure the service experience is as smooth as silk. He is an extremely professional service advisor!Again, I have been through many dealerships over the years, Anderson is a unique dealer these days, as most dealership experiences are not up to par with Anderson. If you want to deal with people of integrity, then Anderson BMW is the only place you need to visit!

johnnypeb

31 de ene. de 2014

I have nothing but great things to say about this dealer. They really know how to take care of their customers from the moment you walk in the door. They are not pushy like other dealers have been in the past. I generally deal with Bob (sales) and Derrick (service) and they have been very helpful over the years. I will continue to purchase cars from them in the future. There are also several people at my office who have been going to this dealer over the years and their experiences are all positive as well. Great dealership - highly recommended!

rajvi85

20 de ene. de 2014

Gale Ekern was very knowledgeable regarding BMWs. He helped answer all questions I had prior to my purchase. I would recommend him to future buyers of BMWs.

German93

12 de ene. de 2014

Came into Anderson BMW/Volkswagen to look at various used cars. The first car that caught my eye was a 2010 Volkswagen CC. James approached me in the dealership and was very friendly and courteous, and let me look at the car and test drive it. Being a first time buyer I was very nervous going into the dealer as I had no prior experience. James made everything very simple and explained every detail of payment for the car, taxes, etc. I had my father with me as well who helped out in financing and such. Anderson was very willing to match or beat my Dads financing estimate and they also honored a discount from Enterprise Rental Car since I am an employed for Enterprise and I'm at Anderson quite frequently. Everyone who helped me get into the CC were very helpful friendly and courteous and I would most certainly recommend this dealership to any of my friends looking to get into a piece of fine German engineering.

ljvann

31 de dic. de 2013

My sales experience with James was terrific. He understood my needs and we were able to reach a great deal on my new BMW and the value of my trade in without an extended game of lets make a deal. This was the most hassle free new car acquisition experience I've had in many years of vehicle purchases. The actual process from walk in to drive out was fast and pleasant. Everyone I encountered at this dealership was excellent. Lindsay was great to deal with on the business side. I especially appreciated Gale's assistance with demonstrating vehicle features and getting me started with connected drive. This a wonderful dealership that I recommend to anyone searching for a new or used car.Larry Vann

lope

27 de dic. de 2013

They didnt give me the floor mats for the car, in the delivery they told me there would be floor mats. The salesman told me that the van would be serviced and they didnt change the oil.

kathy123456

18 de dic. de 2013

I never imagined I would get such outstanding service. Jim went above and beyond to make my purchase a pleasurable experience. Every detail was covered.

boredincl

13 de dic. de 2013

Gale in sales, Dan in Finance and Paul the Manager were great to work with and deal with! We bought a used out of warranty BMW that as it turned out needed some work done. Anderson immediately contacted BMWUSA on our behalf and convinced them to do a "goodwill repair" saving us thousands. They even gave us a new BMW loaner car to use while we waited for parts, which I used to hit a deer in Iowa. They took care of everything for us.Anderson is the first place I will go to when looking for my next car.

seancarey3033

1 de dic. de 2013

James was a terrific professional from my initial inquiry right through to the final sales process. The test drive was informative and enjoyable on roads that showed just what the car can do, the sales negotiation was straightforward and I never felt as though I was being nickel-ed and dimed for a dollar here and there and James was courteous and friendly throughout. The General Manager introduced himself and chatted and the other sales folk were really nice, you could tell this was a good work environment. I would recommend this dealership if your looking for a BMW in the North Burbs.

ReductionFire

27 de nov. de 2013

Max, and Anderson cars operate with integrity, honesty and service. They are knowledgeable, and create a stress free, reliable car buying experience. I did not go to Anderson with the intention of doing anything other than test driving cars, but through Max's friendly, carefree and stress free approach I was able to find the best car, at a good price with all the features I wanted. When we started to finalize a deal, they operated with integrity when I needed to go home and think it over before making a final decision. They maintained their agreement, and upheld the deal despite me taking a few days to think. I would recommend this dealership, and Max, to anyone looking for a less stressful car buying experience. I look forward to when I consider buying my next new car, as I will surely go back to Max at Anderson Cars in Crystal Lake, IL.

Nrenchen

29 de oct. de 2013

Peter and the rest of the gentlemen I worked with at Anderson were helpful and not the slightest bit pushy. I asked many questions before I purchased and spent a good 4 hours test driving and checking out the vehicle. Not once did I notice that they were getting impatient. To the contrary, Peter kept us informed of what was going on in the process, and came back to check on us regularly. I, unfortunately, kept them at the dealership past closing time due to my questions but they were all very helpful. I would definitely recommend this dealership and Peter to family and friends.

jarobson

28 de oct. de 2013

I enjoyed working with Peter because he wasn't the type of car salesperson that I was use to. He allowed me to make my own purchase decision without the pressure. The vehicle I bought basically sold itself because I liked it and Peter was there to answer questions and make the sale happen.I would recommend others to work with and buy a vehicle from Peter. Overall, it was a pretty painless process.

GeneD77

24 de sep. de 2013

Great Service. James S. was a pleasure to deal with. Very honest and straight forward communication. Would definitely recommend salesman and dealership. Buying a used car was a breeze.

adamsychra

27 de jul. de 2013

Worked with James on buying a used truck. Live a few hours away and was very straight forward and friendly during the whole process. Would recommend anyone looking to buy from this dealership to ask for him.

danfleming00

23 de jul. de 2013

I contacted the sales manager regarding post sale concerns I had with my newly purchased vehicle.He advised that he would need to do his research and would call me back i 2 days as he was off the following day.I received no return phone call for 2 days, nor the following day, nor the Monday following the weekend. It was only after I sent the sales manager an email advising him of how dissatisfied I was with their overall customer service, that he quickly contacted me. (this was within 10 mins of receiving my email.He made numerous excuses for not returning my call on a timely fashion( we were very busy) but the bottom line is their overall customer service post sale is substandard,When I contacted the sales manager to discuss my concerns with him, he told me (don't threaten me ) as I advised him I was very pleased that I had not yet returned my survey from BMW.overall I would rate this establishment as a zero....om a 1-10 scale.I learned my lesson the hard way.Buyer beware.

nikkis2000

1 de jul. de 2013

We had a very good experience at Anderson. Jim was patient while we asked a lot questions. Even though we didn't buy anything on the first visit, he was still very nice and understanding in our buying process. We came back the next day after test driving at another place and decided to purchase the vehicle that Jim helped us with. We will recommend Anderson to our friend and family.

snarf37647

27 de jun. de 2013

The staff at Anderson in Crystal lake are awesome! They were friendly and courteous, they made buying a car easy. I always hate going to the dealer to buy a car but at Anderson they weren't pushy just friendly. I highly recommend Anderson in Crystal Lake!

lerum1992

17 de jun. de 2013

James was alot of help in making buying my first car an easy experience. We had some trouble with many bank but he was very understanding and their to help each step of the way.

carlosgcm

17 de jun. de 2013

I usually don't buy cars from dealers because I've had bad experiences with the sales reps in dealerships. However, James Schaefer from Anderson BMW Motors Co answered all my questions patiently, and when he wasn't sure of the answer he would find out and call me back. He even called the first owner of the car to ask her if she had done the weather proof application in the car when she bought it. Also, James was never rude and he never used the sales pressure techniques that many other car sales reps use. James also was very courteous throughout the car's price negotiation process and he helped me to connect a great car shipping company to transport the car to Florida. These are the reasons I gave this dealership a great review.

pethsm

9 de jun. de 2013

My wife finally decided the car she wanted, a white Acura MDX. After looking locally, I found exactly what was wanted at Anderson Motors, with a price that matched our budget. Since I live in Nashville, this was a long distance transaction, and I was weary of buying without seeing the vehicle. However, the team at Anderson, and especially James were very helpful with setting up the deal, and I was excited enough that I flew to Chicago and picked up the car personally. In an out with the car in about 30 minutes. Between offers of a ride to the dealership, coffee, water, donuts, - the service was great. My wife was very pleased with the vehicle when I pulled in the driveway. The only reason for not giving a perfect 5.0 in every category, was when detailing the vehicle (and I am assuming this was done by Anderson team), they applied some spray to the leather to renew it, but the must not have masked anything during the process, as the spray was on parts of the dash instruments and console. I think some rubbing alcohol will likely clean it up, and this is certainly minor. Everything else is great. Long distance buying can be scary, but the team at Anderson, and especially Mr. Schaefer definitely made this fairly painless. Thank you !

haylex8882

1 de may. de 2013

My entire experience was great. James Schaefer worked out a great deal on my used Lexus. George and Danny too are great. Nice dealership. Clean inside and out. And super friendly staff.

helmut53

12 de abr. de 2013

Excellent Sales/service team.. Honest and trust worthy. Would recoomend to a family member or friend. This would be the first and onlt dealer you would need to do business with.

sjpcb

18 de mar. de 2013

Another very good experience with the BMW service people at Anderson BMW. They are always courteous and helpful. Once again they identified the issue quickly and got it repaired. I appreciate the good service and I intend to keep bringing my BMW to Anderson. I highly recommend them.

haybay62

23 de feb. de 2013

I have recently purchased a VW Passat from James Schaefer. When I had arrived to see the car he had been so kind as to move the car inside due to the cold weather. This made quite an impression on me that James cares and wants me to be able to take my time and for me to really look at everything inside and outside the car. The rest of my experience with James and the other sales staff was also great. Everyone was professional and really knew how to make my purchase seamless. A+

sarha822

20 de feb. de 2013

I was immediately greeted and asked what had brought me into Anderson's by Jason Rose. After saying what brought me in, Jason checked the inventory for what I was looking for. He was very attentive and listened to what my wants and needs were and the second car he pulled up was the one I drove home. He made sure all the paperwork was completed and filled out correctly. He made the leasing of a car very easy and stress free. The dealership itself was very clean and had a welcoming waiting area. Everyone worked efficiently and well together. It was a pleasant experience.

fmilazzo

19 de feb. de 2013

Jim was great to work with. He has great knowledge of the BMW line of cars. He treated me professionally and appreciated my business. He also has remained involved with me after the sale to help out with the service on my vehicle. I would recommend Jim and this dealership for anyone looking for a BMW.

teamster407

15 de feb. de 2013

Purchased used car online,Mikki sent additional pictures and video of auto I was looking at.Mikki picked me up at airport (40 min away) and was there early. The dealership had numerous pictures with autotrader ad.The Honda I bought for one of my daughters was below book value with 45,000 miles which is very hard to find at any price.Beautiful facility,would recommend to any consumer thinking about buying a car online.I normally by from private owners but Anderson provides carfax FREE and there prices are below retail.Thank You,Mikki, He's a good guy you can trust.Kevin PattonFairview,Park,OhioP.S.My daughter loves Her Honda.

alh2233

10 de feb. de 2013

Jason Rose was a very friendly dealer that worked with us to find a quality car that fit our budget. He had great communication with us and I'd gladly do business with him again.

AbusedByAnderson

6 de feb. de 2013

Anderson BMW's part pricing and service labor pricing is a total ripoff. They are charging more than the MSRP for parts. They wanted to charge my wife a minimum of $65.00 labor costs to replace the hood latch of our X5. More if they had problems opening the hood (a simple bent piece of wire was all that I needed to reach the latch and open the hood). It took me all of 2 minutes to remove the 2 bolts and replace the broken latch.

Steve Siavelis

4 de feb. de 2013

Several months ago I wanted to get my daughter a car of rher 16th B-Day and make it very special. Bob and James went above and beyond finding me the perfect car and color for my daughter. It is a 2012 Red Jetta! We went to other dealerships as well including Jeep and Chevy and found Anderson the place for me. We negotiated the price well ahead of time and made it "turn key" as we entered the dealership. My daughter was thrilled to get a used Taurus which was in the used car lot because it was a CAR. Then we proceeded to into the showroom to finish the paperwork. James then brought my family into the service bay and to my daughters delight- her RED JETTA with balloons on it was waiting for her!!! That was the perfect birthday gift for her! None of this could have happened without James and Bob!BTW- I bought my 2006 BMW X-5 from Anderson as well.

kimdisalvo

2 de feb. de 2013

Gale was extremely friendly and easy to work with. He was professional and helped to make the purchase of our new used car very effecient. He is someone I trust and feel that he was working in our best interest all along.

dan and keith

2 de feb. de 2013

I was looking for a good used car at a reasonable price for my son. He found one on the internet and worked with Cassandra. We set up a test drive Saturday morning, she was prompt, friendly and treated us well. She was respectful to my son as he was the purchaser and made him feel "important". The entire process was quick and overall outstanding. I would recommend this dealership to anyone looking for a fair deal.

Jlayer

26 de ene. de 2013

Jim and the BMW management team made it very easy and enjoyable to buy a car at Anderson. Their communication was terrific whether it was on email, by phone or in person and their personal service was outstanding - once we worked out a deal, they brought the car and the paperwork right to my office and I was able to get back to work after about 15 minutes! What a great experience.

GinoMarrix

17 de dic. de 2012

James Schaefer took excellent care of me as a valued customer, in my evaluation & finally my purchase of the vehicle. Our Pre-Owned purchase is simply fantastic! In clean & excellent shape. We are very happy with our new SUV purchase. Anderson of Crysal Lake are doing business like it should be done, without the usual Sales-Talk, very transparent in every way. I have been to many car dealerships in my life, purchasing from various makes & models; both Imports & Domestics..and I can honestly say that, I like the way these guys Do business with us, their customers. James Schaefer, Dan Busch & the rest of the folks at Anderson of Crysal Lake are Highly recommended in my book.

zeusguy

21 de nov. de 2012

We purchased a used 2010 Nissan Altima and the salesperson (James Schaefer)was terrific. He was very friendly, professional and very knowledgeable. We will definitely return to James Schaefer at Anderson's for our next purchase.

Nsullivan

18 de jul. de 2012

This dealership was amazing all around. I went in for a quick fix and it turned out to be a little more detailed than expected. But they still serviced my car right away. Everyone I encountered was friendly and knowledgeable. The price was EXTREMELY reasonable. I would recommend them to anyone and take my car there again in a heartbeat!

expectamiracle

20 de may. de 2012

After much research over the internet we took our first visit to Anderson BMW a few weeks ago. Words alone cannot say enough for the quality service that we received from this dealership. More specifically, our sales person Alex, went over and above to help us with our search for our BMW. As we continued our research and returned to the Crystal Lake location, the entire staff was always also very friendly and professional. From our past experiences with other dealerships outside of the Crystal Lake area, we continually left those places feeling very frustrated and pushed into making decisions that we were not ready to make. Never once at Anderson BMW did we feel pressured to make any impulsive decisions - this is a gigantic plus in our minds and THAT alone is worthy of much recommendation. We gladly intend to tell all of our friends how happy we are with our purchase and will continue to recommend Alex as an excellent sales person to work with.

lynntjaden

20 de sep. de 2011

I gave the high rating because they deserved it. I learned on a Saturday morning that my Jeep Grand Cherokee had a bad cylinder and I was scheduled to be out of town for a week starting on Sunday. I quickly searched Craigslist and found a car which fit my requirements (had just been posted) so I called the dealership and made an appointment to check it out. We were greeted warmly by the sales people and directed to the salesman I had called earlier. Jim welcomed us as if we were the only customers they had (we weren't) and we got down to business. We test drove and looked it over inside and out then talked about their best price, which was fair enough. We completed the deal, which went very painlessly and drove off with our replacement car.

Jywalsh

13 de sep. de 2011

Dino is a great fabulous sales person. He is persistent but not pushy, considerate and very respectful of others time. I'm very appreciative of all that he did for me!

bmcroak

13 de jun. de 2011

I had been looking for a used car for about four weeks and dealt with numerous dealerships in that time period. Many were high-pressure and/or not friendly or very helpful. However, my experience with Anderson in Crystal Lake was excellent from the start. I was buying a car from out of town and Dino dealt with me both online and over the phone to negotiate. He was honest with what condition the car was in and even sent me a video of the car so I could see exactly what I was getting. He could not be there when I needed to purchase it, so he set me up with Nick ahead of time. I got lost and showed up after hours on a Friday night, but Nick was willing to stay and was still very friendly and extremely helpful in answering my questions. He did not make me feel like I was inconveniencing him. He quickly completed all the paperwork and got me out of there in a timely manner. The car was completely detailed, better than any dealership I had previously visited and I am extremely happy with my purchase! It was very refreshing to deal with people with honesty, integrity, and who had high quality cars at their dealership!

pobernuefemann

16 de mar. de 2011

They had a Jeep Cherokee for sale that I found online. I was told the vehicle was clean and in excellent shape. I travelled from St. Louis to pick it up the Jeep and it was neither clean or in excellent shape. There was an obvious dent in the passenger rear quarter panel, the custom radio was about the fall out of the dash, the driver side interior kick plate was missing, the center console had all the screws removed and you could pick it up, no keyless remotes, only a single key, and to top it off when I started it the check engine light came on....and stayed on.I left this vehicle on the dealer lot.

CB7102

28 de feb. de 2011

We bought our first BMW from Anderson and met our salesperson, Jim Conklin. He was awesome. He took care of every (and I mean every) question I had. We bought that car and we had such a great experience and it was a really great car that we came back a year later and bought another BMW from Jim. I would not only recommend Anderson to anyone looking for a BMW (or VW and Mazda) but I would recommned seeing Jim. He will take the best care of you!

lori.mercure111

12 de feb. de 2011

My experience at Anderson was fantastic!! Every person I interacted with on my visit was friendly and eager to earn my business. I felt as though I was a truly valued customer. Anderson will be my choice in Dealerships for now on, and I will speak hihgly of them to every one I can. I would also like to mention that my sales person Nice Eriean was fantastic, I really can not say enough good things about him!!

aschuster1605

11 de feb. de 2011

This was my first experience buying a car. I had visited three other dealerships in a 20 mile radius. Anderson BMW in Crystal Lake was by far the most pleasant experience, and I am extremely satisfied with my purchase of a 2001 Oldsmobile Alero. Pete was very expedient in processing the sale, and I would definitely recommend this dealership to another buyer.

bobp73

24 de dic. de 2010

I was looking for an older 5 Series BMW. Anderson had one that met what I was looking for.The salesman sent me pictures before the car was listed on the website.I went there we agreed on a price and I was done in no time.No games No gimmicks.Just in and out I am very happy with the car.

mdtadimi

10 de dic. de 2010

Absolutely would NEVER recommend this place to anyone with any brain!We went in here looking for a car for my wife. We had two trades and I was going to look how the experience goes and maybe purchase myself a car as well. I actually told this to our sales person! I looked at a BMW X3. My wife liked it a lot and the sales person seemed to be nice! I noticed that the tires were a little on the smoother side, which didn't sit well with me! I asked the sales guy about them and he ASSURED ME, that those tires are fine, in matter fact, they're "FAIRLY NEW"! That was his words... To make the story short, we purchased the vehicle; which we agreed I would bring back within the same week to fix up a little scratch on the back of the driver seat. When I did, the service department has informed me that my tires are well worn off and will need to be replaced soon!!!!! ($1800.00) Of course FURIOUS, I call the sales person and told him what the service guys said, he of course denied that he knew it!!!! He admitted that he did tell me the tires are fine, but he didn't know for sure! I then spoke to one of the managers, which let me tell you, the managers in this place are absolute MORONS! No exaggeration, they're honestly a bunch of idiots! They have no clue what business ethics, or sales managing are about! The manager said I should have gotten the tires inspected myself, I shouldn't have believed the sales person! He said it doesn't matter if you asked, and he answered you! So this is the manager telling YOU AND I, don't EVER TRUST what they say!I of course went ahead and contacted one of the GMs, he seemed to be more concerned! and asked me to take photos of the tires, send to him and he will see about this issue and look to get it fixed! I did of course send him photos! and NEVER HEARD back! I emailed and emailed and asked what is going on! and what do you know! No answer!You have to imagine how big of morons these guys are! They lie, and knowing that I am a buyer who is still in the market for another car, you would think they would make sure my experience is awesome so I buy there again!! NO! I bought another car of course less than three months after my purchase at this place. Brand New Audi, from a dealership in Schaumburg! and Oh my, what a difference it is when you are actually dealing with people that are knowledgeable and upfront! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE YOU CARE ABOUT! BUT IF YOU WANT SOMEONE TO GET SCREWED, THIS IS THE PLACE TO SEND THEM TO! YOU HAVE BEEN WARNED!

tptm48

11 de may. de 2010

Was in need of an oil change so I brought the car in for service on short notice, they did an excellent job, and brought the car back when promises. In the waiting time it was a pleasant experience in discussing options on a new vehicle with no sales pressure and a purely advisory attitude.

vajrayana

1 de jul. de 2007

I went first to this dealer because it's right down the road from where I work. I was looking for a used highline vehicle, and they had a used BMW I was somewhat interested in. My first experience was decent enough. I felt a good rapport with the salesman for the most part, but knew at the same time he was definitely spewing some BS as I had been doing my homework. After shopping around a little bit at other dealers, I made the mistake of going back to Anderson to just stop by and check in with the salesman and let them know I was still interested in the vehicle, and also checking for what else they may have gotten in since I had first been there. I looked at one other vehicle and didn't care for it that much. The salesman began asking questions about my potential trade. I mentioned I was trying to sell it on my own rather than trade it in, but before I knew it, I was talking about what they would give me for it. This is when the real game started. They took my keys and would not give them back twice when I asked for them, so beware of this!! They wanted to inspect my car and so I gave them the keys for that and they just conveniently did not return them, so they basically made me a prisoner there. I negotiated with them and they were ready to do a somewhat pleasing deal since it was the end of the month, but in the end, I said no because I felt they had devalued my trade significantly and were coming down so far on the vehicle price because my trade was really worth more than what they offered. Plus, I wasn't thrilled with the key game. When I finally had said no to the deal enough times, the sales manager came over and tossed (and I do mean tossed) my keys in front of me on the salesman's desk as though he were annoyed with me. I'm pretty sure he was right behind me listening to the whole process though I couldn't see him. I know I made the right decision to go elsewhere.

Batgirl

21 de may. de 2007

I've taken 3 cars there, and the service has been above par. They actually let me take a look at anything wrong with the car if I would like to and don't treat me as if I was some idiot, because I'm female. If ever they screw up in the service department, at least they admit it and correct the situation.

geneus

4 de sep. de 2006

Would like to say one thing,the sales man was very friendly but his hands were tied to help us,We looked at a 2006 z4 used offered cash payment up to $35,000.They could not come down at all.They claimed the price was firm,The car was sold to somebody,the bought it back, an resold another vehical to that person,Its sad to say there our still some poor sales ethics.out there when they tell me there was a time when cash ment something, but not no more would never go back or recommend any body to this dealer

DealMonkey

17 de jun. de 2004

This was the worst experience I have ever had at a car dealership. I went in to look at a used car. Was greeted by the sales person who was very nice. I test drove the car and decided to get a quote on the car and to have my trade appraised. I was given the figures and proceeded to do the standard back and forth negotiation drill to see if we could reach what I thought was a reasonable deal. Eventually they got close to what I was looking for. However, I had done my homework and knew there were three other dealerships with the exact same car (color, mileage, etc.) nearby that I wanted to look at first before I committed to anything. I was up front with the sales guy (who was very nice to deal with) and told him there were a few more cars I wanted to go see but, if he had the best deal and best car at the end of the day, that I would be back. He proceeded to tell me that his manager, Don, wanted to come out and meet me before I left and I said that would be fine. So he came out, shook my hand, sat down and said "I thought we had a deal". I told him he was close, but he wasn't there yet. Then he asked me what he could do that would make me walk out of there with the car. So half jokingly I told him I could use another $1,000 knowing plain well that I would never get it, but that I would have certainly bought the car right then if they could do it (as a side note, I was only looking for $250 and I would have bought the car right then). That when it got ugly. <br><br>The manager stood up, took the sheet of paper that we had been negotiating on, crumpled it up and threw it on the floor. The he proceeded to tell me to "get the hell out of the dealership". I couldn't believe it. I had never been treated so rudely in my entire life. And it was the poor sales guy's first day on the job at this dealership. He looked horrified. If you are a knowledgable buyer and do your homework to get a good deal, don't go here unless you want to be insulted and tossed out on your A**!