Keny Lin

21 de oct. de 2016

I have bought 2 cars from Vi Quach in BMW Fremont. My friend also bought a car from Vi, too. He provided us lots of suggestion and great deal. He is really great salesperson.

Valued Customer

18 de oct. de 2016

Fremont BMW does their very best to keep the customer satisfied. If there's even a little problem, they make it right, period.

DP

18 de oct. de 2016

Great buying experience. Sales person Milisa Ortanez is very pleasant and excellent to work with. Watch out for finance dept representative.

Chris Ayers

17 de oct. de 2016

The service advisor JR was really great to work with. He listens well and can clearly explain what the process is and what to expect. BMW of Fremont is the best place for service on your BMW in the southbay.

Nurse anie G.

16 de oct. de 2016

They have very good buying experience! Also have good selection of cars and excellent customer service.

Robert Galimba

15 de oct. de 2016

Everything was good and special thanks the my service advisor John Lund The only issue that have was the shuttle pickup.there was no avail driver to pick me up at the car rental and this was only 3pm.

iamtheguy

7 de oct. de 2016

Extremely bad service, ridiculous wait times, I made a huge mistake buying car from here, don't do the same. I wish I could turn back the time.

Seyed Deyhimi

6 de oct. de 2016

I was happy with service provided by John Lund, Thanks

UnhappyBMWOwner

6 de oct. de 2016

I purchased a certified pre-owned Z4 BMW from Fremont BMW. The sales person guaranteed that the car would be detailed so that it looked like new and that it was like a brand new car. I commented while test driving the car how filthy it was and that it smelled like cigarettes and the sales person (Ali) guaranteed it would be spotless and you would never know it had been dirty. Ali told me we have a cleaner we use to get rid of the smell". I made a comment about the bird droppings on the car and he informed me that in his country, bird droppings were considered good luck. I suggested that they get them off immediately, as the acidic substance damages paint. I also commented that the center console lid seemed loose, but Ali again guaranteed that it was just a loose screw and that it was an easy fix and it was covered under the certified pre-owned program. Long story short, I purchased the car expecting that the car would be cleaned appropriately. I said I would pick up the car the next day but Ali told me that I should take it that night, that he would take care of returning my rental car the next day. He brought me the car and it was still filthy and smelled of cigarette smoke. He told me the smell would go away in a few days.. I noticed that at the location of the bird droppings, the paint was damaged. He told me well, you did buy a used car, you cant expect it to be perfect. This, after he told me the car would look brand new. At this point, he handed me the manual for the car and told me its the exact manual that came with the car. It has everything you need. The next day my colleagues came out to see my car and we found an e-cigarette under the seat, the previous owners loose prescription pills, food, gum, filth, and other detritus in the car. The buttons on the console were greasy and thick with dirt. Then I looked at the manual, only to find out it was for a 5-series, not the Z4 I purchased. I also discovered that the previous owners address was programmed in the car, which in my opinion is a security hazard. In addition, the dealership apparently lost the rental car I had been driving, and when Enterprise tried to pick the car up repeatedly, nobody knew where it was! This went on for a month!!!Immediately after I bought the car, I became ill, and for several months was under a doctors' care. I could not address the filth of the car, the wrong manual, or the broken center console. I finally took the car in to East Bay BMW (I refused to return to Fremont) and reported the issues on July 7, 2016. The customer service representative took down my report, assessed the damage on the center console, and told me it was not covered under the pre-certified program. I reported the issue again on July 18, 2016 and then, after nobody would do anything, wrote to BMW corporate on September 7, 2016. I asked to have my car detailed, to be given the correct manual, and to have the center console repaired. I simply want the car cleaned, the correct user manual, and the latch fixed on the center console. These are minor, low-cost issues that are influencing my opinion of the brand.I received a call today (October 6, 2016) from the regional BMW office (I missed the callers name, but she was not the person with whom I had been speaking) and she informed me that because I waited 6 months to report the problem, they wouldnt do anything about it. I said that I hadnt even owned the car for 6 months yet and I reported the issues on July 7, 2016. I understand that it wasnt immediately, but it was definitely NOT 6 months. The corporate representative said it was October, so it was 6 months, that they would not take care of these issues and that there was no other recourse. I asked to speak to a manager and was told there was nothing I could do. She informed me that We dont require that the cars be cleaned before selling them and you purchased the car as-is. I asked if it was okay for other peoples prescription medicine to be on the floor and she said it isnt ideal. She also told me I could go to any customer service center and order a manual. When I had asked about getting a manual at East Bay BMW in July, I was told that they only had the ones for their cars. I was not given an option of ordering one. And really, shouldnt one of the people I contacted about this have one sent to me? I havent been shy in asking for a manual. Should I have to pay for their salespersons mistake?I am offended on behalf of customers. Im asking for minor things that were promised to me at the time of the purchase.

tuan nguyen

4 de oct. de 2016

excellent service, keeps customer inform of progress of repairs

Valued Customer

3 de oct. de 2016

Good service with proper guidance at the beginning on the expectation and good summary feedback at the end.

Sumanth Lingom

3 de oct. de 2016

I go here for service and they are courteous, quick and easy to work with. Ask for Nick Lal, he has taken very good care of my car.

Srini

2 de oct. de 2016

Service was excellent.Jr was really helpful, he has got a very good understanding on the car issues

Valued Customer

1 de oct. de 2016

Excellent quality service, highly recommended!!!!!!!!!!!!

Masood Kafi

29 de sep. de 2016

Nick is great and he always listens to my needs and provide solutions.

Steve Han

28 de sep. de 2016

This review is for Mike Abreu in Service at BMW Fremont, he knows what the customer wants and needs.

dencio

28 de sep. de 2016

very clean and my service advisor jessics is friendly and approachable

Lawrence

22 de sep. de 2016

Nick Lal was very professional, he was able to have my X5 repaired on time as promised. Thanks Nick we appreciated having our car back just in time for a weekend getaway!

Valued Customer

22 de sep. de 2016

The service adviser is hospitality. The repair is excellent as expected.

Valued Customer

21 de sep. de 2016

Our service center contact, Justin was approachable and helped us receive an acceptable pricing schedule for repairs. He also helped liaise between myself and management to ensure we would not pay for the repairs that had caused further problems to our car. The loan car was fantastic.

Leo P.

21 de sep. de 2016

The sale is very helpful and make the things very smooth

Valued Customer

20 de sep. de 2016

Aaron was really helpful when I took my car for servicing. He patently understood the problem and recommended only the required service.

Ailan Liu

17 de sep. de 2016

Very quick and prompt serviceMy car was completely clean and wax while picking up. The agent Jessica was also very helpful and nice.

Nishant

15 de sep. de 2016

Excellent service. Great staff. It was hassle free. I worked with Justin Prasad & he was quite helpful and understanding. I would recommend all to look for him if you are at BMW, Fremont.

JessB

13 de sep. de 2016

Excel customer service and hassle free car buying experience.

Fremont BMW

12 de sep. de 2016

Leasing 2017 X1 x28i M sport package from Milisa Ortanez

Driver1

11 de sep. de 2016

Met with Jerry at BMW Fremont. He is very friendly, knowledgeable and helpful. He was able to answer all of our questions. Buying a high end vehicle is not cheap, but we talked, he listened and we all made a deal we were happy with. I'm sure everyone at BMW Fremont is well trained and friendly, but ask for Jerry when you get there and you can't go wrong.

Tiffany

9 de sep. de 2016

I just wanted to thank Wahid and Shadi for an amazing experience. I just recently purchased my first BMW and was so excited yet nervous. They made the experience fun and easy. They listened to my needs and found what worked for us. Great people and great service! Thanks for all you do!

Carsavy

9 de sep. de 2016

It was a really good experience working with Wahid

John Bragagnolo

8 de sep. de 2016

Very courteous staff. Took a long time to purchase vehicle. However it was a busy sunday

Ni B

7 de sep. de 2016

Wahid Haidari amazing and helpful person. Thank you so much!!!

Adelina P

7 de sep. de 2016

BMW has a perfect service when buying a car.I will surely recommend BMW to buy from my friends and relative in Fremont dealership.

Kristine

5 de sep. de 2016

My experience buying my new car was pretty good. Jorge was very helpful and nice.

jorge calderon

4 de sep. de 2016

great experience try x1, x3 but we fell in love with x5 wii all features and sales Jorge Pineda took time to show us thank you, a very good job from salesman to make a satisfied customer and make a future visits at Fremont BMW.

Bieu

3 de sep. de 2016

Pleasant, got a loaner, right on time. The one thing I'd recommend is to keep clean while doing the work, there were a few dark smudges on upholstery/armrest I had to wipe afterwards.

Valued Customer

31 de ago. de 2016

Justin is an excellent service advisor. He carefully listened to all the service needs and followed up with various department and teams to take care of service requirements for my car. He goes above and beyond for customer satisfaction. Highly recommended.

Wei Gao

31 de ago. de 2016

Good service with free loan car during service period. Staffs are professional and polite.

M. Gharaati

31 de ago. de 2016

5 star service. I came in with no appointment due to an unexpected condition while accelerating. Not only was I seen and acknowledged immediately. I even was able to get into a loaner car.

Maria Barrios

31 de ago. de 2016

I recently purchased my BMW from BMW of Fremont and had a great experience. Jorge Pineda was very helpful with my purchase. I had a great experience and would definitely recommend this place to every who is looking for a new car.

Henry Tang

30 de ago. de 2016

We just bought a new BMW from Fremont BMW dealer, First we went to them and was arranged a test drive, but not on exact configure we want. then we were notified that a car with a exact configuration would be arriving within 2 months. We waited until the new car arrived. the whole process was very smooth.

Valued Customer - James

24 de ago. de 2016

Mike was a great advisor and I appreciated his attention to detail with my i3

yunxia

24 de ago. de 2016

good service and got very good deal on the new car.

Adriana Michel

22 de ago. de 2016

I have visited several BMW dealerships in the past for maintenance on my vehicle but this is the best one so far. Aaron, the Service Advisor, did a great job of keeping me in the loop while my car was being serviced. My loaner vehicle was ready when I dropped off my car and I was on my way. I plan on bringing my car her for all future services.

Valued Customer

19 de ago. de 2016

Bad experience. Did not have work completed at time promised and, even worse, the service engine soon light came on the day after my car was serviced! I will not be returning to BMW of Fremont for service and repairs!

Happy customer

17 de ago. de 2016

Excellent service! Jessica promised to have my car fixed by 1pm and I was out of there by 12:30.

Man Leung

16 de ago. de 2016

good service for Mike to give me positive common . Thanks

Sargis Khandi

16 de ago. de 2016

Sargis was the one who helped me and he was very friendly and I will come back again to buy my next car.

Lexie

16 de ago. de 2016

Great experience and made my car buying experience simple.

Rudolph Pasman

11 de ago. de 2016

Calvin has been #1 sales manager... That is my 8-th BMW and 3 leased from BMW of Fremont

Christian

10 de ago. de 2016

Wanted to be sure to give BMW of Fremont 5 stars. I've been looking at 428i's for months and finally decided it was time that I go beyond just browsing. I found a few 2105 models at various dealerships and must say that my experiences before contacting Khaled at BMW of Fremont were not so great. From the minute I sent off an email requesting more information Khaled was very responsive and accommodating. He scheduled an appointment for me on Saturday morning and when I arrived the car was happily waiting for me to take a test drive. The car was more than I imagined and upon returning from the test drive I knew I had found the right vehicle. The sale was effortless and they gave me a really good deal on my trade in as well. I was pre-approved through my credit union which made the paperwork very easy. I was in and out in less than 3 hours, which I thought was very good for all that had to happen. I did notice that the car didn't have floor mats and they didn;t blink an eye. Khaled put them on order and I had a brand new set by Tuesday. Overall it was a great experience and I am extremely happy with my new 428i. Makes my commute so much more enjoyable! I would highly recommend this dealership and will do my best to bring my car back for service there even though I live in a different area. Thanks again BMW of Fremont!

Vaibhav

10 de ago. de 2016

Great Experience with the repair of my BMW. Would recommend to others

EugeneW

9 de ago. de 2016

Great service. Very thorough. The check engine light came on a few times in the past. It looks like they fixed it for good.

Razel

9 de ago. de 2016

Brought in the car for a navigation update. They did a safety inspection and washed he car as well Good place to do business with.

AD

7 de ago. de 2016

We were shopping for a new car for my daughter. When we arrived, we were promptly helped by salesman Jerry, who was cheerful and enthusiastic throughout the whole process. He helped us find the perfect car for my daughter. As expected, the process took about 5 hours but Jerry was keeping us company with snacks and conversation the whole time. Overall, we are very pleased with our experience and our new car! Thank you BMW of Fremont and especially thank you Jerry!

Zarian

6 de ago. de 2016

I went to this place for my BMW's service. Justin took care of everything and did an awesome job.

rizwan ahmed

6 de ago. de 2016

Great experience. Most pleasant car buying experience ever.

Steven

6 de ago. de 2016

I recently purchased a 228i from this dealership & I was very satisfied with my purchase. There were no hidden fees & everything was presented upfront. I highly recommend this dealership if you're looking to buy a BMW.

Jose

5 de ago. de 2016

Aaron and the whole service crew at BMW of Fremont once again exceeded my expectations!

Ramanpreet Singh

1 de ago. de 2016

My service guy was Nick Lal, he was absolutely great. Very professional and genuine, will definitely be going back to that bmw of Fremont because of Nick Lal.

Fardin

31 de jul. de 2016

Ali is great person!I like my carVery helpful I enjoy ..

Mehul

30 de jul. de 2016

Really happy with the service and assistance provided. Its been great experience working with Milisa. She was really helpful and prompt on responses with questions (even if she was off on the next day I bought the car). it was an easy, quick and fair transaction, I would highly recommend BMW of Fremont and hopefully will work again with them in future.

Charlie

29 de jul. de 2016

Service is always great. This is the only place I'd take BMW for service.

Daphne

29 de jul. de 2016

My appointment was on Monday 7/18 when BMW of Fremont office was busy due to short hand for the advisors. Rich Deeds did his best to help me and got the work done properly. Other people like shuttle drivers and cashier girl were also very friendly.

Adam K.

29 de jul. de 2016

We just bought a used BMW from Fremont BMW. I always sort of dread buy a car from a dealer due the pressure involved. Not this time, our sales person was Jorge Pineda, and it was a breeze. You couldn't find a more responsible, pleasant and communicative person to deal with.From the first email to the end of the process Jorge went out of his way to make sure we knew all there was to know and presented answered our questions quickly and throughly . Given the late hour of our visit he even bought us a quick dinner while we waited for some paper work to be done.If you're in the market for a BMW ask for Jorge! You'll be glad you did.

nest

29 de jul. de 2016

Purchase of the car was great, time waiting to get to do the paperwork was excessive. Once that task, commenced it was fine.

Mrs. Morales

26 de jul. de 2016

Jorge Pineda is a very good seller !!! he helped us on everything never bad attitude we notice he has a lot experience in his work we are so happy not just because our new car but also for having a really good service

Nando Xray

23 de jul. de 2016

I set an appointment for oil service at 9:00 am. Rich was my service rep and was very apologetic, due to the fact that they were short three people. It was taking longer to check in my vehicle. I was waiting for my vehicle while service was performed and then i hear my name called around 11;30 am that my vehicle was done. Rich apologized for the delay and said that my oil service is a" no charge today" and that we appreciate your business . I consider this great customer service because Rich at BMW actually believes a clients time is valuable. My oil service was complete and my car was nice and clean due to the complimentary wash. Very satisfied and will continue to service my car at BMW of Fremont.

Raymond

22 de jul. de 2016

Nilesh was awesome as he always is. I feel my vehicle is in good hands with dealing with him personally.

Albert

19 de jul. de 2016

No pressure, great deal, very helpful staff and a deal thank you BMW Fremont

Ryan

17 de jul. de 2016

Class acts and true gentleman from start to finish.

New 5 Series Owner

15 de jul. de 2016

Overall a good car buying experience. Patient and not a high pressure sale environment.

Michael

14 de jul. de 2016

I came in for a check up. Mike went in for closer inspection and found a small oil leak. He explained which services were needed and which ones weren't in detail.

Lawrence Biggs

12 de jul. de 2016

I came up to Fremont from Southern California to get an X5 from these guys. They were so supportive and bent over backwards to get my requests met. I find these guys very trustworthy. I traded in my old 2009 X5 and they gave me a decent trade-in price even though the car needed tires. I came to them after having a less than great experience at other dealerships and was happy to find a no-nonsense experience. I would highly recommend this group to others.

XRZNT

12 de jul. de 2016

The customer service both for repairs and purchasing was excellent! Very forthright with the repairs that was needed for my auto, which help to make my decision to trade-in and purchase another automobile.Great value for the trade-in and very, very happy with my new BMW!

clockett1799

9 de jul. de 2016

Love my car and the service and follow through with my requests. Happy BMW owner.

H. Sakamaki

8 de jul. de 2016

Staff provided excellent services in a friendly manner. Loaner car was provided which was very helpful. Everything was handled very efficiently.

Shekhar

8 de jul. de 2016

Needed 4 wheel alignment done in a hurry. Called and talked to Rich. He asked me drop by and quickly connected me to John L. John took the car in and had the alignment done in 1 1/2hr while I waited. The price was better than the quote I received from another BMW dealer in Bay Area. It was a wonderful experience.

Hellen Wang

5 de jul. de 2016

I arrived at BMW Fremont around 6pm and drove my new car home 9pm. Rei is a very professional person and doesn't waste customer's time on playing game of price. He also makes people feel to be cared after buying the car.

Niraj

5 de jul. de 2016

Make sure you go through each and every value on the final deal with a calculator they cheat you.I got a BMW asked for a price .They agreed but in the final deal it was 500 dollars more.

Beulah

3 de jul. de 2016

They took their time to discover the problem, gave a loaner when one was available.

Bradley V

2 de jul. de 2016

BMW of Fremont is more like your "neighborhood mechanic" than a traditional dealership (but in a GOOD way). They went over my vehicle and even things I suggested that might need to be serviced/replaced, they came back with an honest response "we don't believe that's necessary", rather than the typical experience where you go in for an oil change and come out with a list of 20 "repairs" you didn't know you needed at a horrendous price. They treat you like you'd treat you: honest, fair prices, and only recommend the truly necessary work, rather than pad the bottom line with unnecessary "inspections and preventative maintenance". I can respect that, and so should you.

sflaws

2 de jul. de 2016

BEWARE OF YOUR LEASE BUYOUTS! They will rip your heads off by charging you a very hefty reconditioning fee and make you buy tires (not needed) so that they can charge you the "certification fee"!Also, call BMW financial and find out what your ACTUAL payoff amount is!! YOUR PAYOFF AMOUNT IS NOT YOUR RESIDUAL AMOUNT! My residual was $61k but the actual pay off amount to buy the car was only $55000!!!So what CALVIN (the crooked internet salesman) did was telling me that he can sell me my car for $59900 + fees...which he made it sound like a super deal since it's less than my $61k residual. He lied and said he can certify my car (a $1500 premium) but I have to spend another $2500 on new tires and if not then they can't get it certified. on it and certify it (which he charged me over $2000) so that i can have a FREE warranty (only powertrain and the maintenance is not included). LIES LIES LIES. Typical sleezy salesmen tactics.I could have owned my 7 series for $55000 + tax/lic and financed it through my own credit union at a much lower interest %. Instead I ended up paying $59900+$1500+$2500+tax/lic. So I paid $63900 + tax/lic when I could have paid $55000 + tax/lic.THAT IS $8900 OF MY HARD EARNED DOLLARS DOWN THE DRAIN.I was way overcharged and was lied to from the get go. These liars made me feel like I was buying sand in the middle east. I should have known better and listened to my gut when I walked in. DO NOT COME HERE. Go to SF BMW or Peter Pan BMW instead.I would give a zero star if i had the choice. You have been warned.

Vicky

1 de jul. de 2016

I like Mike as my service adviser, he did all my requested and great job. My car is better now

Paul

30 de jun. de 2016

Rich Deeds is a Service Adviser Superstar! I had an unusual sound coming from under my 2013 335xi Grand Turismo. I called Rich and told him that I was in the area. He told me that he would be waiting for my arrival. He had a loaner car waiting for me and told me that he would call as soon as he knew what the problem was.Simply a few missing screws that attached the bottom cover. Quickly repaired and he also completed a nearly due complimentary service, saving me another trip back.Great job Rich and team!

Ratna Tripathi

30 de jun. de 2016

Kaasim is an awesome Sales person. I did not feel pressured at all to buy this vehicle. He was extremely professional, courteous and very patient.

Megan

29 de jun. de 2016

Wahid was an excellent help through the entire buying process. Everyone at the dealership is very friendly and I left feeling I had bought the exact car I was looking for.

Rebecca

29 de jun. de 2016

Brought my X5 in for first service. Several of us who arrived around the same time for our appointments were left waiting for almost 25 minutes. Once the ball got rolling, the service was completed efficiently. Had tried to book appointment on-line, but found the service website not very helpful for a first time customer.

Rachelle

28 de jun. de 2016

Mike has been very friendly knowledgeable and very helpful

Bob Mullen

27 de jun. de 2016

60K service visit also fixed lingering issue with passenger seat sensor. Thanks!!!

Charles Way

25 de jun. de 2016

My BMW X3 had been serviced for a change oil and filter. Besides this , they performed other services which we greatly appreciated. Thanks for the job well done and most of all to the service advisor , Charles Way. He truly deserves my appreciation.

Erik

24 de jun. de 2016

Really made the process of buying a new BMW very easy! Milissa was very nice and the entire team was helpful in answering all my questions and making sure I could get the car I wanted.. The whole process took less than a few hours!

Eric Rudawski

24 de jun. de 2016

I had an easy-carefree car buying experience. The financing department is top notch, and the sales people are all professional especially Rey whom I worked with.After spending time at a lot of dealerships, Fremont BMW and their staff are hard to beat. I will be coming back here for my service and parts needs.

Ericka

22 de jun. de 2016

Needed 2 new front tires, called to check/compare pricing. BMW was higher, but they price matched from Tire Rack, gave me a great deal, and they had the tires in stock. I was told it would take an hour for installation, so I made my appointment. When I arrived, they were pretty busy--I had to wait about 15 mins for my service advisor, Nick Lal. Then the bad news, my car wouldn't be ready for about 2.5 hours. I was preparing to leave for a 2 week vacation and had a million things to do, and waiting around for 2.5 hours was not on my to-do list. Nick apologized and asked if a loaner car would help me out. Yes! Nick handled all the details for the loaner and had me on my way in no time. My car was ready 2.5 hours later, waiting in the shade for me (much appreciated since it was 94 degrees that day). To sum it up, great pricing and excellent customer service--it's people like Nick that keep you coming back.

Renan

21 de jun. de 2016

It was an awesome experience and they were very accommodating. They were able to do all services needed and due two weeks from now. Overall I am satisfied.

Ari

15 de jun. de 2016

Great cutomer service all around. Service was completed on a timely manner.

Happy Customer

10 de jun. de 2016

Very nice buying and servicing experience. They spend time answering your questions with no pressure to buy right away. The service side also is very efficient and professional

Nestor

10 de jun. de 2016

Very responsive and thoughtful and thorough service. Great customer oriented dealer

AlbertL

5 de jun. de 2016

Find a car easily and done the dear quickly.Know customer want.

Jenny Jiang

4 de jun. de 2016

I am happy with the experience in BMW Fremont. The sales person, Vi Quach, gave me a lot of help.

George Wang

2 de jun. de 2016

Calvin is very good at selling BMW. He does not waste your time, and trying to sell something you do not want. He is very professional and pleasant. The whole buying process was simple and efficient. I got the car I want, the price I want, and no more.

Madhu: BMW-fan

31 de may. de 2016

I have been bringing my 2003 530i sports model sedan to the Fremont dealership since 2004. I have continually received custom and personal care from the service personnel that has changed through the years. I have been going to Aaron Ginn for the last two years and he has provided me excellent assistance. He goes over each issue and makes every effort to work with me. I like working with him and I trust him.My car has always received excellent attention from Rafael, the service foreman, who is an expert and does my repairs. He personally goes over the completed repairs when I pick up the car with me and my husband. These two gentlemen are extremely reliable and helpful. My 13-year old sedan is in excellent condition because of the care the car has received at BMW of Fremont.THANKS Aaron and Rafael!

Haoyan

31 de may. de 2016

Enjoyed the service here. Mike was very helpful and kind. I will come back when necessary.

Annie

30 de may. de 2016

Need more live person to answer the telephone. Every time I call to ask for the status of my car I am always transfer to a voice mail.I hate talking to a machine.

Go Bears

27 de may. de 2016

Sales person Vi was excellent without being too pushy. He met all of our needs and expectations.

Vinh

26 de may. de 2016

Greeted by a young gentleman when I pulled up and services was fast..

Jiarong Li

26 de may. de 2016

I purchased a BMW X5. I and my family were serviced a friendly dealer with very good professional knowledge. Though it took about 4 hours, we though it worth. The shop is clean and bright.

Martha

25 de may. de 2016

Best service ever the advisor was great and the repair was perfect and on time

Maria Ahluwalia

25 de may. de 2016

I was driving from LA on my way to SF to attend my daughter's wedding., when we had some car problem. They did an excellent job and save the day. Thank you so much for the urgent and excellent service that the caring experience staff did for us.

Senthil

23 de may. de 2016

Waheed was the person whom we contacted to buy our BMW. He was very friendly, helped us through the process and we did not feel like he was pushing us buy. Not just him but everybody working there were friendly and professional. I would recommend bmw Fremont without any reservations.

Lisa

22 de may. de 2016

Staff extremely friendly, accomodating and professional. Definitely recommend!

Alison

20 de may. de 2016

Fremont BMW service is superior, and they have one thing none of the other dealerships have: Calvin!!

LynStanf

18 de may. de 2016

Purchased: 328i 2016 silverOptions: backup camera, navigation systemAt BMW Fremont, I was lucky to work with Jerry. He assisted me on day one and I walked away that day with a good deal in 3 hours. Jerry is the best, honest sales advisor I've encountered. The process is very smooth overall, especially with the finance advisor.I would highly recommend Fremont BMW and they've gained another loyal customer.Facility:Fremont BMW has one of the best facility I've seen. I like the private glass office instead of the open spaced area as in the other sites.

Preetinder

16 de may. de 2016

It was a great experience with BMW. Excellent customer service by BMW. Great experience overall.

lt

16 de may. de 2016

Ali did a great work in helping me choose the new car. He didnot pressure me to buy anything and kept the distance to allow me to take time to decide.A great experience overall.

BManesh

16 de may. de 2016

We walked in to see what models they carry and how they compare with the prices online. We liked a car and they easily beat the price that I was thinking about. Very easy to work with the sales people. Kenny was awesome...!

Anji

16 de may. de 2016

It would be perfect if you washed car thoroughly and cleaned up all the spots

MR

15 de may. de 2016

Excellent service. We are very happy with our purchase

Prakash

13 de may. de 2016

BMW provides quicker attention to the customer's needs.

Lori

12 de may. de 2016

John had excellent Customer Service. Drop off and pick up was a breeze.

David

11 de may. de 2016

Fast and professional service at a competitive price

Tuan

11 de may. de 2016

Advisor Richard Deeds very helpful to get my car repair on time. He go over the quote details and sugest me what need to be done.(My car got over heat) .

Donald

9 de may. de 2016

Obtained a service appointment less than a week in advance for a Saturday. Vehicle was ready in a couple of hours. Great work!

Tito

6 de may. de 2016

Great Service and repairs. ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Pam

6 de may. de 2016

I had good experiences with buying a new car a sell person and the team are great

Tim

2 de may. de 2016

Very positive with purchasing a new car. And scheduled servicing.

Varun Khandelwal

2 de may. de 2016

Very Good experience. Will definitely return for future work.

W.Arnold

28 de abr. de 2016

We found a car online. We visited the dealership and asked for Guilermo Dolores. He previosly had shown us cars but we were just exploring our options. He is outstanding and will work to make an agreement. We are very happy we bought our car from him.

MB

26 de abr. de 2016

Excellent and hassle free in Buying the BMW from this dealer.

Jackie BH

17 de abr. de 2016

I went to test drive 3 cars but fell in love with the 535i...My sales rep Melissa was outstanding. She provided excellent customer service and I would definitely recommend her and Fremont BMW to my friends and family..

Bob Sun

31 de mar. de 2016

My car had a problem with air condition on my trip to Napa Valley, we have to stop at BMW's service on Fremont, California on Easter Sunday morning.Client advisor Peter Wan helped us to try to find the problem and search to rental car.Mr. Charles Way used his professional knowledge to repair my car on Monday. We have a very nice trip. Thank you yours!

BMWfan89

30 de mar. de 2016

I love my BMW 330 but it is 13 years old and has 213,000 miles on it. It still runs like a top! However, with my commuting needs, I was interested in buying a good used car. ("new to me"). I went to Fremont BMW and met with Sharif Shoman. He is the nicest and most honest salesman I have ever met. He actually listened to what I wanted and found me exactly that! Sharif did not try to add non-essential extras nor talk me into something more expensive. Everyone else was also extremely nice and efficient. I had the BEST EXPERIENCE EVER!!!

David H

22 de mar. de 2016

Calvin helped us pick the car we want and he gave us the best deal. We were there for only 2 hours and go home happy, We will recommand this dealership and specially Calvin. David

ZB

21 de mar. de 2016

Sharif, the sales agent, was awesome. Explained everything, took us for a test drive and then no pressure into buying the car.Sharif's manager was very helpful to satisfy our requests.And then,The finance guy, was great to work with. The process went super smooth.

Christine Leonard

21 de mar. de 2016

I wanted a 328i after researching the best luxury model for my budget. My sales guy Goson was tenacious in finding me exactly what I wanted. We corresponded via email until they had the right vehicle in stock. I got notice a few days later, test drove the beauty and the finance team worked to put together a deal that was best for me. I had written down my best-case scenario purchase and they had met all of my retirements.

GTgal

20 de mar. de 2016

My salesman Wahid was awesome. The purchasing experience was great. Unfortunately we had some hiccups with protection package application. When we got home we noticed chips on the hood that we will have to get fixed. If we lived closer we would have just left it to have it fixed, but it was not convenient so we will have to schedule the repair on our own. Overall great experience with the purchase!

SG

8 de feb. de 2016

I went in looking for a diesel vehicle and they were more than helpful. Very attentive, courteous, patient and helpful. Gosin was very kind and helped us with our sales. Aaron, the service advisor has been a great help too.

Xin

3 de feb. de 2016

professional service and best price. I highly recommend Goson and he has been so helpful and gave me the best price.

zpan

30 de ene. de 2016

Very good experience. The process is smooth. Like the part that someone explains the usage of the car at the end.

Liz G

28 de ene. de 2016

I had great customer service from Rich Deeds. He went above & beyond to ensure I was satisfied.

Lien

27 de ene. de 2016

Loved the staff! Everyone was so kind and friendly. They helped me find the perfect daily driven car. Im definitely coming back in the future for a second car and highly recommend for anyone else looking for a BMW.

Nancy Prasetio

27 de ene. de 2016

Car purchasing experience has never been smoother with Shadi and Vincent from BMW of Fremont! Very satisfied customer.

Victoria Bautista

26 de ene. de 2016

Jerry Dolores was very helpful and answered all the questions .He was Professional and the transaction was goes smoothly with his honesty even after what had happened.I'm enjoying my new BMW 535I

HM

21 de ene. de 2016

The purchase experience was nice and with good customer service

Joy

20 de ene. de 2016

Mike was very knowledgeable and courteous. He was able to show me new features about my car, despite owning it for two years. As well as, taking time to explain my warranties, current wear and servicing required in future. He also delivered my car sooner than he had promised. I will definitely be back!

Maria Caloca-Rivas

20 de ene. de 2016

Good experience, I like how they ansewers my questions, and the when I was sure wish car I want, they start to check my credit and the all process was fast ( well I guest the normal time)

Zhuo Chen

20 de ene. de 2016

Had great experience with Rey at sales, great guy, very practical, got our first BWM there and all good moments.

JW0321

16 de ene. de 2016

My very first BMW (2015 certified pre-owned 328i) purchased from BMW of Fremont. The service was no doubt excellent. Ruel is the great salesman, and he even helped me double check everything before I leave. And he did found out some very minor issue and offered me free replaced for my certified pre-owned car. If you want to go BMW of Fremont, work with this guy and his manager. A great team with great service!

Rajeev

16 de ene. de 2016

One of the best car leasing experiences!David is a Courteous knowledgable down to earth sales person.. Decision process was done under an hour . Had to wait for finance person availability , but once got there, it was 5 mins!

AUTOWEST BMW of Fremont

16 de ene. de 2016

I had visited this place to buy used/new car. Sales person and Manager Mo (Mohammed) was very nice to handle my deal and closed everything in less than few hrs. I am very happy returning with car and received nice car with prime price

BMW Client

15 de ene. de 2016

Sale person is very pro. rep.& he is very good to serve the client.

Lou Agui

15 de ene. de 2016

I took my BMW X5 due to the TPM keeps showing even when the tire pressures were good. The right rear tire was replaced & still the sensor lite came on. Took it in for the 2nd time and it seems that the problem is resolved. I've driven it X2 days & thus far the sensor lite has not come on. Tatum Dingh was the advisor who assisted me.

Michelle Hu

14 de ene. de 2016

We leased the 2016 X3 in almost the end of year 2015. The agent Jorge helped us a lot, and give us a very good deal on the lease program. The car is fancy, and the mpg of the car is not bad.

Sushma Bhatia

12 de ene. de 2016

Rey Santos was a fantastic sales person to work with. I have a 1-yr old baby, and my time was valued to close on a deal with the terms I wanted. I'm very happy with the follow up from the dealership and enjoying my driving experience with the new i3.

Gwen

12 de ene. de 2016

I just came in for a test drive and did not plan on buying for several weeks due to financial difficulties but David Weiss and the finance department went the extra mile to work with me and help me purchase a car that fit my budget; I will definitely recommend them to friends and will return for future purchases.

suren

9 de ene. de 2016

Made my buying of a beemer a very good experience. Especially Shadi, my sales rep was outstanding and got what I wanted. Very Happy with the deal!!!

john kim

8 de ene. de 2016

Highley recommended! Excellent SVC and Price! Goson Li BMW/Fremont!

Maria L

7 de ene. de 2016

My experience with BMW Fremont has been nothing but excellent. I used to go to another BMW Dealership but will not name and I have permanently switched over to Fremont. From the Sales reps to Service Advisers to the Courtesy Shuttle drivers...they're all great!

ARB

7 de ene. de 2016

I went into the dealership just to look at specifics of the car I thought I had in mind. I found it and knew it was the car for me. The car salesman was very helpful and went out of his way to find the perfect car for me at other dealerships, was very personable, straightforward and efficient! I've heard that buying a car can be quite a process but I have to say my experience was nothing but positive!

Venu Kalyan

6 de ene. de 2016

its always nice to shop a car with a gentle sales person and happen to deal with kalvin at fremont BMW and he is at his best

Jean Paul

5 de ene. de 2016

Isaac and Brian worked with us to suit our buying needs and made possible for us to get into the payment that feeds our needs.

Cassilda Gabbadon

5 de ene. de 2016

The salesman, Dave W,, was very informative and answered all my questions, He knew his inventory matched them to my needs and Wants. He was very understanding and patient with me and paired me up with the perfect car.I will buy my next car from him.

Marsh Mendez

5 de ene. de 2016

Milisa, the sales rep and Adrian, the financial manager were both awesome! they were knowledgeable, professional and personable. They explained everything and displayed the attention to detail that is a trademark of BMW's reputation.

Sandy R.

5 de ene. de 2016

Calvin Galyana was extremely patient and helpful as we worked through the details of our first lease. We had always purchased vehicles in the past, and had many questions about the lease process. I would highly recommend Fremont BMW and especially Calvin.

lingling zhang

4 de ene. de 2016

there are very rich models we can select from,and staffs are all well skilled and patient with our questions.Great experience,we would recommend this dealer to our friends.

Bob J

3 de ene. de 2016

I was shopping for a new car and went straight to the lot. I found the perfect car I like and Jorge came to us and he takes it from there. The process of buying was fast, no haggling and I was able to negotiate the price that I have in mind. I'm happy and have a great experience with the salesman and the facility.

spatnik

3 de ene. de 2016

Very good customer service, Rei was very knowledgeale of vehicle features

Paul

2 de ene. de 2016

Calvin is great to help you get a new car. I got a 2011 X3 and am very happy with it.

Shop247

2 de ene. de 2016

I was having warranty work done on my vehicle that was purchased from another dealer. Fremont BMW provided excellent customer service and quality work. Car was ready when promised.

Kenneth Yong

30 de dic. de 2015

I just leased a 2015 BMW i3 from BMW of Fremont. The whole process was smooth and uneventful. The lease director (Calvin) was superb in servicing my wife and I. We not only saved money on the deal but also time! I highly recommend purchasing or leasing from BMW of Fremont!

DN

30 de dic. de 2015

Great experience! Shadi did a great job from beginning to end in finding the right BMW for me.

bert

29 de dic. de 2015

good-.....................................................................

Akhilesh Patel

29 de dic. de 2015

Excellent service and very friendly sales persons.

sean

29 de dic. de 2015

Just bought a X5 from Fremont BMW. The sales manager hosted me was Goson Li. He was quick on responding my emails and also offered me an excellent price after I expressed my interest. He gave me a very detailed introduction about the vehicle during my test drive and also took care all the paper work afterwards. I have to say the whole buying experience was straightforward and completely hassle free. I would strongly recommend him and the Fremont BMW dealer.

harden_huang

29 de dic. de 2015

I've bought a BMW new X1 , the service and the staff are great .

James

28 de dic. de 2015

Vi helped me with choosing the SUV. It was great to talk to him. I and my wife are satisfied with the car and their service.

GGuerra

27 de dic. de 2015

Fremont BMW sales staff were very professional and helpful.

Wade Ang

26 de dic. de 2015

We were looking to buy a family car and I found a model that fits our needs online. I sent a short email and within a short time Goson Li, the sales manager, contacted me and the rest was history. We got a great family car with outstanding sales process and overall customer service. Goson Li was a great sales person who is willing to go the extra mile to help us achieving our dream!

Robert Khalipa

26 de dic. de 2015

Excellent service. No hassle sales. I highly recommend Calvin Gilyana

Grace R

26 de dic. de 2015

I purchased a certified BMW 328i from BMW of Fremont a few days ago and am very satisfied with the service I received! Walley was very professional, friendly, and customer-centric! Thank you!!!

Fadi Semaan

25 de dic. de 2015

I purchased an 2016 BMW X6 recently and I enjoyed working with Ruel De Guzman. Ruel was very helpful in getting the car I want. My experience with Ruel was very satisfactory. For sure I will recommend a friend to go to BMW of Fremont.

Dave Lee

22 de dic. de 2015

Calvin Gilyana is an awesome and professional sales manager. The transaction was smooth, clear, and with all honesty. Calvin didn?t push me into deal. He made sure I picked the car I like then went from there.He tried his best to give me the best deal and match what other dealership could offer. The return of my prior lease car was also with Calvin. And the process was also smooth as well. I am sure I will go back to him again after my new car lease ends. He is a 5 stars sales!!

John

21 de dic. de 2015

Wonderful experience to do business with Sales Manager Calvin. He is knowledgable, very friendly and passion to help you pick the right BMW for you.

Sean the car lover

19 de dic. de 2015

We purchased a new BMW 528i. The staff was incredibly helpful from the moment we expressed interest to the time we purchased the car. We had reached out via email and received a response right away with a couple of cars that met our requirements. Our salesperson was very patient while we discussed the car. He gave us privacy, but was available when we had questions. They answered our numerous questions about financing options. They stayed after the dealership closed to complete all the paperwork. We highly recommend this dealership!

Sriram Sekar

18 de dic. de 2015

Great Services, the sales person was very kind and was very helpful in getting the deal closed at the earliest.

Penny Yu

16 de dic. de 2015

Great customer services. The car was great and we got a good deal. Even paperwork didn't take much time! Once again, I haven't done service in this dealership, but sales department is awesome! Highly recommend it.

David_C

16 de dic. de 2015

This is my third BMW from BMW of Fremont. My salesperson is Vi Quach and I highly recommend him for an easy car buying experience. My purchase from Vi so far are 2010 535i, 2013 535i and now 2016 435i GC. The entire process from sales to finance has been great experience.If you are thinking about buying BMW, go stop by BMW of Fremont and ask for Vi Quach.

Qing Xu

15 de dic. de 2015

Very patient dealer. I am very lucky to buy such a great car from Fremont of BMW. And we four friends purchase 4 cars one time.

new235owner

14 de dic. de 2015

I had an excellent experience with BMW Fremont. It was by far the easiest car buying experience i have had thus far. I did my research for the car i wanted, searched inventory and pre-negotiated the price even before visiting the dealership. Goson and Omar provided excellent, timely, and friendly service. I was in and out of the dealership with my new car within two hours. Thanks BMW Fremont!!

Amin

13 de dic. de 2015

I was looking for a X3 to lease before moving to San Jose and got to know David Weiss. From the very beginning I realized that he had a different character that you often see in most of car dealers, honest and professional. While I was in Boston, he constantly provided me with all detailed information that I was asking for. He did such a great job in which I was very certain that I would directly go to this dealership to finalize the deal. I got to San Jose, head into this dealership and guess what? I was very right about him. We worked on the deal for about an hour and he tried his best to give me the best possible deal. Finally, I met with Brian, the manager, and he approved the final deal. Brian is also very friendly and a professional businessman. In short, the type of service that these great people provided it was like too good to be true!! The best dealership ever!! I only go with BMW and wherever I live in CA, I will go no where but BMW Fremont.

Ralph

12 de dic. de 2015

We recently purchased a certified pre-owned BMW 128i from BMW of Fremont. We got an excellent price. If you want a better deal, I highly recommended look for Jerry Dolores.

Rakesh

11 de dic. de 2015

Vi was fantastic during the sales process. Excellent experience working on my BMW. I had a custom made x3 that Vi helped pick out and build. Vi made the purchasing process easy and enjoyable. When picking up the vehicle, the deal was as expected and previously agreed, in addition he gave me additional discount after reviewing the deals for the month of delivery.

Jonathan Barabad

11 de dic. de 2015

Great experience at Fremont Bmw. Cecil our salesperson was a joy to work with. The entire staff we had interaction with were all very easy to work with. We love our new 640i Gran Coupe! Definitely recommend coming here for all your Bmw wants and needs!

Toan Huynh

11 de dic. de 2015

Very pleasant and no NONE SENSE transaction/experience. No long haggling.

Yichen

10 de dic. de 2015

Goson helped me to purchased a 328i.He is very helpful and kind.

xijin luo

7 de dic. de 2015

I had visited several BMW dealer shops before I placed the order of X5 xDrive35i on BMW of Fremont, CA. Vi Quach showed his kindness and patience during this purchase.

Sayed Amir kaghazi

7 de dic. de 2015

Sales rep Shadi was flawless. He was polite and very respectful. He knew what he was talking about and took care of me very well. I didn't feel rushed at all and he took a lot of time to make sure I got exactly what I wanted. Words cannot express the amount of appreciation I have for him as well as Omar the finance manager who set up all my paperwork and explained every step in detail. This dealership standouts from the rest because of Omar and Shadi. Omar was very knowledgable. His customer service was unmatched by any other and I will be returning to this business because of these 2 gentlemen. Thank you guys and BMW of Frenont

Raghu

7 de dic. de 2015

Excellent service at the dealership, Thank You Wally

Michael Abreu

5 de dic. de 2015

Mike was great and recommended the best for me.He also made sure i would get mu car back in time.

Janaki

5 de dic. de 2015

It was very nice experience with this dealer on my new car purchase..never pushed me over to make the deal but helped me to make the right decision.

NewBMW Owner :)

4 de dic. de 2015

The sales rep and the finance guys are awesome and helped us deciding and closing.

Zaib Zaidi

4 de dic. de 2015

The service was prompt and they kept me informed and gave me exactly what i was looking for.

Jhuma Kanungo

2 de dic. de 2015

Shadi, the salesperson we dealt with was excellent. We had a wonderful experience at BMW of Fremont. Thank you for a smooth and hassle-free process of purchasing our car!

Krishna

1 de dic. de 2015

It was great to buy my brand new BMW car here, Excellent services and great attention towards customer preferences. Everything was well taken care and I'm glad, I chose this dealership for my new car purchase.

BMW Owner

30 de nov. de 2015

Great service. Great price. Overall, great car buying experience.

Gene

28 de nov. de 2015

My salesperson Goson made the deal happen. The summary says the rest. Highly recommend!

ca

27 de nov. de 2015

great service, but long waiting time even we made an appointment. we waited like 30 minutes to have the service representative to come to talk to us, i guess it might be a busy day, but their service is great.

Payricia

24 de nov. de 2015

Aaron did a great job! He did not just handle the service, he also took my car to their detailing department to take care of a small scratch!

Javier Gomez

20 de nov. de 2015

JR has always been an outstanding service advisor. Quick, straight forward, and looks out for me -- the customer.

Stephanie Galang

18 de nov. de 2015

Jerry was really accommodating and made buying my car very easy. 10/10!

Mary Anne

15 de nov. de 2015

Every concern, question and request was managed nicely and professionally!

D N Varma

8 de nov. de 2015

I was considering to buy vehicle and was considering one of them to be BMW. Ever since talked to sales Rep from Fremont BMW it really helped to consider X5. Gave a honest opinion and comparison. They understood my requirement and helped to finalize.Outstanding customer experience and i am very happy with my decision

JESSICA QU

4 de nov. de 2015

I WENT TO BMW OF FREMONT DEALER YESTERDAY TO SEE THE 528I , AND THEN BUY TODAY, THE SALE MAN NAME IS VI(SPEAK CHINESE AND ENGLISH, VIET I THINK SO), HE IS SO PATIENT AND FRIENDLY ,I SUPER RECOMMEND HIM WHEN YOU THINK ABOUT OF BUYING A CAR, AND ALSO FINANCIAL AGENT YIK IS VERY NICE AND FUNNY TOO. IF YOU SHOPPING TO BMW, I REALLY RECOMMEND FREMONT DEALER, DO NOT WASTE TIME AND ALWAYS GIVE GOOD PRICE AND SERVICE!!

Pankaj Guleria

2 de nov. de 2015

I have been to the BMW of Fremont service center three times now and on all the times I was more than happy with the level of customer service and repairs that was provided to me. The staff has been very friendly and they do go out of their way in maintaining their standards. I was provided with a loaned on couple of time even though I did not book one (of course I was lucky that they had some extra ones available too).Other than this location, I have been to couple of other BMW dealerships and this one beats the rest by a huge margin.

Kevin

2 de nov. de 2015

My advisor, Aaron Ginn, was truly exceptional. He took care of my 7 series while it was getting itsome motor replaced. Whole process was as easy as it can be be.

Sumit Rai

30 de oct. de 2015

I went in to check out a car without any documents or any knowledge prior to it, basically I was a noob. But the moment I entered I was treated like a King by all the people present. The customer service was really excellent and they all kept congratulated me on my car even though I had not bought it yet!I found out that buying a car is a long process, but it never really felt tedious or boring.All credit to the excellent Customer Service that I decided to take up the offer and enter the BMW family/

Josh B

29 de oct. de 2015

I found a really nice CPO BMW online at BMW of Fremont and contacted Calvin in regards. Calvin really went the extra mile to answer my questions about the car while I was out of town and was genuinely courteous and helpful through the car buying process. The finance team also worked to get me the best finance option with no haggle or hassle. This was a stress free buying experience and I am very happy with the car I purchased!

Mina

28 de oct. de 2015

I had a great experience in Fremont BMW dealer. Fuquan Ye is patient and nice to answer all the question. His suggestion is very helpful. I enjoyed the excellence service from him.

Traci

22 de oct. de 2015

Amazing Service. Rich Deeds treatment me like were valued customers. I will always drive the 68 miles for their incredible service.

Brad P.

20 de oct. de 2015

Just a quick recommendation for anyone thinking about buying/leasing a BMW. Call BMW of Fremont - and specifically asked for Calvin Gulyana. I just leased my 3rd car from Calvin at BMW of Fremont (5th BMW). Why ?? Simple - Calvin always offers the best deal in the Bay Area. FYI - I have tried the others. One call - No Haggling - Your Car - Your Specifications - Your Price. Take my advice - you will thank me.

Nima Dutta

16 de oct. de 2015

Exceptional customer service, great deal and no hassle financing!

PAK YAN

14 de oct. de 2015

They treated me so nice and makes me thinking I want to go back more often !

Crystal

10 de oct. de 2015

Easy purchase in just a few hours. Pleasant helpful staff.

dinh

8 de oct. de 2015

When I bought a new car, I can't pairing bluetooth from phone to car. Finally, they help me to found out how I can't connect it. Anyways, I thanked them to help me out.

Mr. Strickland

4 de oct. de 2015

BMW of Fremont delivers amazing service from purchase to maintenance to repairs! We simply don't shop anywhere else because they treat our family so well. Fair negotiations and professionalism. Thank you!

Catherine

3 de oct. de 2015

I have been shopping for new cars for 6 months now and this place understood my needs and goes to the point so that no time is wasted on bargaining. The leasing manger is very friendly.

MS

3 de oct. de 2015

My purchase experience was really cool. I didn't have to spend more than 2 minutes for the actual sale price.

Anthony Dizon

2 de oct. de 2015

Our experience at the dealership was very good and easy, I've not been so relax before doing this kind of transaction. I felt the team was great Goson Li and OMAR took care of us and made sure we were taken care of. Thanks for everything

Shierly Rayo

27 de sep. de 2015

Thank you all for all the help that you gave me. As a first time buyer i felt like i was part of your family the way David Weisse and Adrian ( the financial guy) treated me while i was there buying my first bmw car. I am highly recomending fremont bmw to get your car there. I am highly satisfiied of their customer service. David Weisse i know you only been working there for about a year because when i asked your name it seems like they don't know you, but for me you are the bomb. I appreciate all of your help. You are the bomb!! Great customer service!! I am looking forward to see you when i get a second car.

KentL

26 de sep. de 2015

Vi and his team were pleasant and professional...2 thumbs-up

Mohini

25 de sep. de 2015

Every thing was good good people good place to shop

BMW fan

24 de sep. de 2015

Sales staff pleasant and knowledgeable, buying process uncomplicated

Milpitas95035

24 de sep. de 2015

This dealer provided extremely bad service. They made me paid for diagnostic fee of $190 3 weeks after I brought my car in for final service within guarantee. I asked to make sure that everything is working good. Thy assured that everything were good.3 weeks later th light went on and they charged diagnostic fee and they told me wrong problem. I had to spend more money for wrong part replacement. I asked to speak to manager, they only asked they assistant manager to call. When I called back they weren't available and they never called me back again.

BMW 328i

23 de sep. de 2015

Vi quach is excellent saleman. We would like to introduce more family and friends.

Sylvia

21 de sep. de 2015

My first BMW experience was very positive. Vi Quach was responsive and really helped us get a great deal! We have recommended him to all our friends and family.

Natasha

17 de sep. de 2015

I had a wonderful experience at BMW of Fremont. My sales associate, Chris, was knowledgeable and patient, and provided an exceptional level of customer service. After spending half a day test driving cars with Chris, I left the dealership without purchasing a car as I wanted to do additional research and mull over the decision to purchase a new car. After my visit, Chris kept in touch with me via email and send me over new inventory the dealership had received within my price point, an effort that no other car salesmen in my past experiences took the time do. Thanks to Chris' effort, I was able to finance my dream car for a good deal!

Sunil

16 de sep. de 2015

Awesome peopleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee.

Rakesh

16 de sep. de 2015

I recently bought 528i. I had put in a web query. I got immediate response from the internet sales person named Vi. He answered all my questions over the phone. He gave me a detailed quote over the email. I negotiated with him over the phone without any pressure from him. We finally decided on the car and pricing - all through email and phone. I went to the dealership, test drove the car, and bought it. No haggling, no pressure, simple straight process. Vi did what he committed and it was done. Great service from Vi - this is how I like to buy a car.

Chris M.

14 de sep. de 2015

Chris at Fremont BMW was very helpful in my car shopping experience. From providing information regarding the various vehicles' many features to test driving and preliminary numbers everything was a breeze. At no point did I feel any pressure which was very refreshing. The financing was smooth and straightforward and I received a follow up from Chris and the rest of the team to schedule a vehicle Q&A and receive both a car detailing and additional tank of gas. Overall a great experience and I will continue to do business here.

Michael Huang

14 de sep. de 2015

Great customer service! Great discount! Highly recommended!!

Trung Nguyen

12 de sep. de 2015

I was looking for a used BMW 3 series and i found a car that i wanted through car.com from BMW fremont. Internet saleman contact me right away after i sent them an email. Goson Li is the guy. He is really nice. Test drive, negotiations process was great. I dont feel being intimidated at all. After 45 minutes test drive with 2 cars, 1 hours of negotiations ( mostly bc i was sticking with the number i had in my mind) and 45 minutes in financial office, i got my car. I have bought many cars in the last 10 years and i think this was the best experience i ever had. Highly recomended this Fremont BMW dealer and Goson Li, the sale man

JackD

11 de sep. de 2015

Great service as always. No matter what you do, you always end up paying high $$$ at the signing :)

Chris H

9 de sep. de 2015

Had a 1200 mile breakin service on my M4.. They added the Dinantronics kit and it came out flawless. I have referred other friends and they too have received excellent service and awesome shop skills. Thank you Nick at Fremont BMW

Maria

7 de sep. de 2015

I think they need someone to greet the cystomers when they come in, so we know where to go or wait. But my service advisor Mike was really helpful and very efficient. Over all great experience. Thank you.

Anu

3 de sep. de 2015

Overall experience was good, need to make better sitting place for the customers with more presentable desk for sales rep. being a BMW show room.

Benjamin Ma

20 de ago. de 2015

good experience!quick and good service.the rep gave us enough information of the cars we are interested.the service provided by dealer is excellent and efficient.before we drove the new vehicle, introduction service is provided to tell us "how".he is very nice and offer to help us set up garage door and cell phone blue tooth link.he also offered email to contact him for future questions.

Sylvia Reynoso

17 de ago. de 2015

Everyone was very friendly, helpful and attentive to our needs.

Harsh Shah

15 de ago. de 2015

Awesome service, good discounts, and all of them have a good heart. My BMW 3 series is well maintained, certified and in new condition.

Husam.ali

10 de ago. de 2015

Very quick on responding to our feature needs. No hassle paperwork. Big time saving and no frustration

Ray Diaz

7 de ago. de 2015

Jesse Janssen was friendly and professional. He never made us feel pressured in to buying the BMX X5. I will definitely refer him to my family and friends. I give him 5 stars.Thanks again Jesse

rajramani

5 de ago. de 2015

Very interactive and friendly staff. Got an excellent deal and happy with the dealership.

Jettcool

4 de ago. de 2015

It's a great experience. Staffs are friendly and helpful

Matt W.

20 de jul. de 2015

I just purchased my second BMW from Calvin G. at BMW of Fremont. Calvin made the buying process simple and straightforward and I will be sure to visit Calvin again when I am in the market for another BMW!

Pat A

15 de jul. de 2015

Fremont BMW has provided me with excellent car service. I brought my car for a seat belt and steering wheel issue. They diagnosed the problem quickly and fix it in a timely fashion.The service person who helped me was courteous and professional.

David

12 de jul. de 2015

Had a great buying experience here. Fair price on an i3, great follow through, no nonsense. Made me feel they care.

Agnes Caliva

6 de jul. de 2015

Reynaldo Santos was helpful and efficient during the process of buying our new X3. He was supposed to be off that day but he came to assist us. I felt comfortable negotiating with him without any feeling of intimidation like the previous dealerships we had visited. He also drove and delivered our new car to our house in Sunnyvale so I didn't have to drive back to Fremont. Adrian Yik from Financing was equally helpful in explaining and answering all my questions. Both were very professional.

Cdesai

28 de jun. de 2015

Reinaldo Santos at BMW of Fremont did a fantastic job of finding the perfect car for me.

Jamie

27 de jun. de 2015

Not a smooth transaction, but the personels are very helpful. Once sorted, ecery thing is quick.

John Lopez

19 de jun. de 2015

I dropped by BMW of Fremont to simply look at a car that I was interested in and ended up purchasing it because it was such a great deal and the customer service that I received from Shadi Soad was fantastic. I picked up my car on the following day and even though Shadi was off when I picked up the car, the staff was fantastic in making me feel comfortable. They even sent a car to pick me up at work. Great experience and would definitely recommend to stop by life you are interested in great service and beautiful fast cars.

kharl

13 de jun. de 2015

the best, very welcoming and happy environment, has a lot of inventory. My agent, wally knows his stuff and helped me out a lot to find the car that i want.

potatorock

9 de jun. de 2015

Great service there. One sales manager named Shadi really helped me buy the first car in my life. It is a 2009 BMW 128i and it is perfect.

rachel

8 de jun. de 2015

I bought my first BMW from Jesse at BMW Fremont. I had looked a lot of other places, and dealt with a lot of other salesmen. He was the most knowledgeable about BMWs and the least pushy. He made the whole process painless. .

NF

6 de jun. de 2015

During my comparing process of buying a car ,i decided to pay a visit to Fremont BMW to take a look at 320i which I inquired about. My client adviser is Walled A who showed me the car and answered some of questions about it. Although, i did not plan on buying the car at that moment, the staff at the dealer are very helpful and easy to deal with professionally. Felt like this is the place to finalize the purchase so Walled and me worked out the pricing and the process after that just went seamless. Needless to say my 320i is showing me the pleasures of driving and i recommend Fremont BMW to be your last stop when you are ready to buy.

Ted

6 de jun. de 2015

I am glad that Vi Quach was my first contact and also agent when I purchased my new Z4. From my own experience and from the people I've known of, team members of Fremont-CA BMW makes purchases reachable to all buyers.

Phillip P.

5 de jun. de 2015

I've been shopping for a couple months and going to a few dealerships through out the bay area and BMW of Fremont was by far the best experience. I knew what I wanted and they were able to quickly and easily accommodate my needs. A few other dealerships gave me the run around or showed no interest at all. Thank you BMW of Fremont!!!

Mark

30 de may. de 2015

Chris Neal was kind enough to offer us a test drive of multiple models as we were still not decided on which model to go for and also walked through the features even though he was on leave the day we visited, that is really appreciated. He did an excellent job on the purchase/lease process. The car was ready on the day of delivery and he was there once again and ensured the process was smooth.

Ying Shen

29 de may. de 2015

I visited the location for purchasing a car and later though I bought from another dealer due to other reason, I visited here for service which was a good experience. And I also had estimate for some minor scratches on my car and they helped me too. They provide good service.

BMWbuyer

28 de may. de 2015

Bad experience with their finance department. Be careful when you purchase service contracts from this dealer. I think their sales and service department are good.

P Taher

27 de may. de 2015

First time BMW buyer, Excellent customer Service from Calvin Gilyana.Thank you.

Richard BMW Fan

18 de may. de 2015

Wally Asefi made my buying experience a pleasant experience and very low pressure and the finance manager provided many competitive programs. Wally did follow up on some open issues after the purchase in a timely manner and all were closed.

Al

15 de may. de 2015

The service staff was very efficient, timely, courteous and professional.

Vi Quach, Marvin Truong, and other two reps.

15 de may. de 2015

I have been in 4 different BMW dealers, the Fremont one is the best. I have been taken good care from the step in to step out with the follow-up calls/emails for concerns after. Great services!!! Definitely will recommend to all my friends.

i3Fan2015

5 de may. de 2015

The customer service was outstanding! I was really happy with the entire process from the point I submitted a request on the website to driving out of the lot. The buying process took a bit too long-I recommend BMW update it's financing system so it doesn't go down/take so long.

Ganny

24 de abr. de 2015

Recently purchased a bmw 3 series here. Vi Quach here helped us in finding the car the suited our needs and got a great price for the car too. Very much satisfied with my car and really glad that I purchased my car from this dealership.

Shadi saod

18 de abr. de 2015

He was nice and friendly, go thought the car with me very detail

BMWM3buyer

16 de abr. de 2015

I was in the market for a used 2011 E90 BMW M3 sedan. There were less than 10,000 of the vehicle model ever sold in this country, so finding one with low mileage and in excellent condition really took me some time. I live in Southern California, where I could only find a single over-priced M3 over the course of 5 months, and it was only BMW of Fremont that had the right vehicle. I immediately got in touch with Ricardo Martin at BMW of Fremont, who obliged me with plenty of vehicle pictures and vehicle history as soon as the vehicle became available for sale. Talking with Ricardo, was in my opinion a very pleasant and professional experience. I have dealt with salesmen while buying used cars and new cars at dealerships in California before, only to have the "80's car salesmen experience". This was a worry-free purchase process. Both of us knew what the car was all about, and it was easy to get information to pointed questions. Ricardo was very helpful during the purchase process. When I told him that my work wouldn't allow me to travel on a week-day to pick up the car - he worked with me to allow me time so I could fly in on the weekend and drive the car back to San Diego. He even checked up on me on Sunday to make sure I got back safe and sound. Wow!During the course of my purchase process I was also in touch with Walled Asefi, who is equally passionate about these performance vehicles and knows the cars inside out.. He helped pick me up from the airport and drove me back to the dealership - and spent the time talking about M cars. We took a "test-drive" before I signed on the dotted line. As I was about to leave the lot, Walled then patiently set me up with every feature on the iDrive (which I wasn't too familiar with at that time) - from music, to Navigation, to seats, and general setting. Most importantly Wally also gave me a can of 10W60 engine oil for my drive back (since the M V8's are oil thirsty) - this really helped me when the engine oil warning light came on when I was driving down on the I-5. I really appreciate your foresight, and it shows that you went above and beyond the sale of the car. Even dealing with the finance was a pleasant experience. I was made aware of all the add-on warranty options so that I could be aware of it, but if I said "no I'm not interested" we moved on. All in all I had a wonderful and positive experience dealing with the highly passionate, knowledgeable and caring folks at BMW of Fremont. If you want a new/used car and if you are in the Bay area -or- even outside of it like I was - it's worth your time and money to pay them a visit. And make sure you ask for Wally or Ricardo because I'm the proud owner of a very special and fabulous used M3!

MarcoG

15 de abr. de 2015

Chris Neal from the sales dept. is great to deal with. My buying experience was quick, easy and seamless.Monica Vita was very helpful and great to work with. She made the paperwork signing and processing painless.

Ellie Wang

14 de abr. de 2015

Mr.Ye was giving me a very pleasant service. He helped me making the decision of leasing a BMW vehicle.

Julie

11 de abr. de 2015

We were just shopping around for another family car. BMW Fremont carried a good variety of options both new and used. After some negotiating --- we were happy with our purchase. Thank you.

M4 Fan

10 de abr. de 2015

After looking at cars for a few months I decided on the M4. Calvin made the ordering and purchase process quick and easy.

G

7 de abr. de 2015

Aaron Ginn is a great service advisor. Direct and easy to work with.

Aaron

5 de abr. de 2015

I custom ordered a 2015 X5 and expected a > 2 month delivery. Instead, I got my car in 1 month! Sales people are responsive and very easy to reach. They seem to be always in the store ready for you no matter which day and time. Managers are very helpful to answer technical questions. Thumps up!

Animesh

4 de abr. de 2015

It was great working working with Chris and Patrick to purchase an i3. They made it very easy, spent a lot of time explaining the features as well as the details of the process and the options we have. I would definitely reccomend them to anyone buying a BMW

Jay

3 de abr. de 2015

The service manager Tobby "Mr. Confident" Brown and service advisor Richard Deeds both this guy are unprofessional. I will not deal this two idiot anymore. If you guys have any problem in your BMW car better to call Kevin Dupree.

Eric Moy

2 de abr. de 2015

Vi Quach and Rey Santos assisted me in purchasing my first new car. They were very kind, respectful, and understood that I had somewhat of a budget. This was a very low pressure sale. Besides the 4 month wait for my vehicle to be built, which was cause of low production by BMW themselves and not the fault of the dealership. During the whole process of getting the allocation number, Vi was very responsive to my emails. Once my car arrived Rey promptly notified me and fulfilled my request to not drill my front bumper. The car is AWESOME.

ABMW328i

2 de abr. de 2015

The service is great. The employee was nice and helpful.

PaulM

1 de abr. de 2015

We were looking into leasing an electric vehicle for use in daily commute. Aside from the BMW i3, we looked at the Mercedes B-Class Electric and the Nissan Leaf.Of the 3 options we were considering, the best lease deal offered to us was for the BMW i3. The process of deciding which car was best suited for us was made even easier given that we liked the i3 the most after we subjected the candidate vehicles to close examinations and test drives.The folks at BMW of Fremont took customer service to another level in the following ways.- Wahid, who helped us choose our vehicle, practically showed us every available i3 on the lot so that we could select the ride that was for us. He patiently answered our many questions and he even helped move some cars around so that we could do a side-by-side comparison between 2 cars that we were looking to tie-break. By exerting excellent effort, he provided us with superb service.- The folks (e.g. finance, genius, etc) who assisted us with the other steps of the process gave us their time and energy without hesitation. They didn't rush through anything, they were thorough and they answered our questions. Even though we were still at the dealership past their closing time, they stayed open for us and made sure everything was good to go.The customer service was instrumental in making our time at BMW of Fremont a 5-start experience.

VictoriaP

31 de mar. de 2015

It is my first BMW purchase and I inquired for a new BMW 28i Xline X3 online and I immediately received a response from Ricky Martin (ecommerce manager/sales agent) and asked to visit or contact him for anything. I visited the shop and was given alot of options with what I wanted. I was in good hands with Ricky and he made the experience very smooth, comfortable, and fun! He's very knowledgeable, super nice, he kept me updated all the time thru emails, and even went way beyond to make me feel comfortable with my new BMW! He introduced me to Omar, the financial officer and he's extremely helpful, funny and saved me alot of bucks! Overall, it was an amazing experience, and worthwhile! It was like doing business with friends. When I needed to call or email them for questions, they were both still helpful! 5 star to them! Ask for Ricky and Omar...an amazing team! I already recommend them to my friends! Did I mention how I LOVE my new BMW x3!!! =)

Frank

24 de mar. de 2015

A had a great experience at BMW of Fremont. The sale person was easy to work with.

Kennedy

24 de mar. de 2015

Mr. Quach(Vi) approached me right away as soon as I came in for my appointment. we started discussing the car I wanted and offeredd me the colors and style. he even allowed me to test drive the car and describe the details of the car from top to bottom. we then sat down and discussed my financial plan for the car. After agreeing on buying the car he took me to my new car and taught me every specs of it. he contacted me several days later and asked how I was doing and told me to come to him anytime if I had a problem with the car. Mr. Quach is very professional at his job.

SADI

20 de mar. de 2015

We had a wonderful day, all the information we need was given to us.

Susie

17 de mar. de 2015

My salesman was very personable and helpful, the facility was immaculate, what else could you expect from A BMW facility. the only thing I did not notice on the test drive that I noticed at home were the brakes squeeck when I back up. But they did do a 125 point check of the vehicle before they sale them. I guess they missed that. That's the only complaint.

6thBMWforus

16 de mar. de 2015

Everyone we dealt with from Jesse in Sales to Monica in Finance and especially Gary the car genius was very knowledgeable and treated us very well.

PritamSaha

11 de mar. de 2015

This negative review is towards the FREMONT BMW SERVICE DEPARTMENT...I HAVE NEVER DONE BUSINESS WITH THE SALES DEPARTMENTS...SO THIS REVIEW DOES NOT REFLECT ON THE SALES GUYS AT ALL!!!The AC in my 640i conv stopped blowing cold air all of a sudden. We just came out of a winter...so maybe it stopped working during winter. Anyways, i made an appointment at 8:45 in the morning. A Mr. Nick was my service advisor and i told him about the issue. I also told him to maybe have my bluetooth software updated because my bluetooth pairing with my HTC phone is causing issues. But, that was secondary. I know a little bit about cars. So, i did my research before i took the car to the service. I made sure that the AC blower was not making any kind of unusual noise [indicative of a bad compressor]. I also made sure that there was no unusual smell coming out of the vents when the AC was running. So, i figured either the FREON [AC coolant] needed to be refilled to the right amount or maybe there was a FREON leak through one of the hoses. I told Mr. Nick about that. He told me that it would be done by 5:15 that day. So that gave them about 9 hours to fix the AC. AND ASK ANY MECHANIC IN THE WORLD...BMW OR FERRARI...ACs in all cars follow the same mechanism...same architecture...don't let anyone tell you that...BMW ACs are different and all...if they do...DO NOT LET THEM TOUCH YOUR CAR !!! So,i figured 9 hours sounds about right. They will pull my car into their garage, get the error code by hooking up the computer and then maybe check for leakage by passing dyed freon and then whatever it is they will fix it. I am positive the compressor was good so there is absolutely no need for a major compressor change. So, their shuttle dropped me off at my work which was about 18 miles from their center. Then, i call them at 3 pm to find out what the status was on my vehicle. One would expect that by this time one of their "technicians" would have had time to pull my car into a garage and at least take a look at the issue or hooked up a computer and get the error code. Anyways, Mr Nick tells me that they will have to keep the car with them for two days. That surprised me and i was like...Ok...maybe its something a little more serious than what i thought. So, i was like...ok Nick...so what seems to be the issue that you guys need to keep my vehicle for 2 days??!! To my utter frustration Mr. Nick told me that he couldn't tell because their technician haven't had a chance to take a look at my car. I was like ...so did anyone even touch my car since i left at 8:45 in the morning. And Mr. Nick started with their policies about how no technician touches a car till the vehicle has been sitting in their lot for at least 12 hours. So, that totally pissed me off. I told him that the only reason i dropped off my car at 8:45 was so i could pick it up after work. And the fact that a technician did not even bother to look at my vehicle for the 6 hours its been sitting there but could still draw a random conclusion about needing to keep the car with them for 2 days annoyed the hell out of me. Mr. Nick also tells me that his technician told him that he would have to contact BMW to get my software update for my bluetooth. AND THAT MADE ME THINK HOW INCOMPETENT THAT TECHNICIAN WOULD HAVE TO BE. I am an engineer. I could do that software patch update myself by getting the patch from BMW. I just did not want to do it because i thought...well, i am gonna give them my car anyways...so why not let them do it. And this technician apparently needs an entire day to do that work. BUT, ANYWAYS...i ask Nick to forget about the software patch and give me a time frame for the AC work. He told me next day noon. I asked him...so will it be done by tomorrow noon and can i pick up my car? Mr. Nick tells me...No...tomorrow noon his technician will let him know about the issue with my AC and then if i say yes they will fix it. CAN YOU IMAGINE THAT? That told me that not a single technician even looked under the hood of my car. They were just pulling these time frames out of their...you know what !!! And i told Mr. Nick that this week i have serious work issues...some traveling around. So, i need the car and if he could fix it by tomorrow. He just told me straight out that his technician will look at my car tomorrow. SO, BOTTOM LINE IS...i dropped my car off at their service center at 8:45 in the morning...and no body there touched my car or looked at it the entire day. Thats how bad their service department is. Total lack of respect and consideration of other people's problems. You might expect this at Chevy or Kia...but, not at a BMW !!! And thats not all. My work place is 18 miles from their center. And Mr. Nick gave me grief about having to drop me off so far...out side of their range...which is...WAIT FOR IT...15 miles !!! I would have paid them the gas money if they asked me to. But, i had to get to work. So, THAT'S THE STORY GUYS !!! Is it just me or do all the BAY AREA BMW DEALERSHIPS have a bad rep??!! I mean look at Fremont, stevens creek, San Francisco, Sunnyvale...they all have poor ratings ..both on yelp and dealerrater !!! No wonder i had to go to BMW of Riverside to get my BMW !!! Unfortunately, its not possible to go there for services !!! Anyways...i got an appointment with Stevens Creek...lets see how well they do...not keeping too much on an expectation thought !!!

Yasmin

8 de mar. de 2015

Please do yourself a favor and dont deal with them from sales to gm have no courtesy how to deal with customers and shawn and monica in finance the worst!!!!!!!leaves a sour taste!!! Will not deal with such people such a shame!!!!

Ajay Nayyar

27 de feb. de 2015

The best sales guy Calvin Gilyano no pressure explained everything very nicely. I will always go back to him Good team also finance manager Omar also very professional.

KF

25 de feb. de 2015

Everyone I encountered at BMW of Fremont was extremely friendly and professional. They went above and beyond to anticipate and accommodate my needs. They even washed my car when I stopped by to ask a question about my car. Oh, and did I mention, I LOVE, LOVE, LOVE my car!

Happy customer

20 de feb. de 2015

Walked on to the lot looking for a car for my mother-in-law. Ended up purchasing a 335i- turned into a very good day

Marlon Dutra

18 de feb. de 2015

I leased a 335i with Calvin Gilyana. He was very helpful and offered cars from several different dealers, if they wouldn't have something I want. I ended up getting something from their own lot. I was treated with cordiality and respect by all the staff. I had visited the dealership two weeks before during my research and they were not pushy to get me on a car on that same day, a common thing in that industry.

Darryl abram

18 de feb. de 2015

Very helpfull answered all my questions took they're time to explain every detail

Salman Khan

11 de feb. de 2015

Worst decision ever placing a loan app here.... My cousin came in to lease a 2015 BMW 550i he placed a loan application with his dad as the "primary" and himself as the "co applicant". Shawn who is the current Fiance manager at Fremont BMW completed his application and denied him as his credit score/history for both him and his father didn't have sufficient history. Going forward, my cousin asked me to cosign for him as Shawn recommend a co applicant with a greater history which i personally had 2 auto loans , however i was declined as i do not reside at the same mailing address as my cousin... My question is, why didn't Shawn inform me this before submitting the application i mean come on now you are as title "Fiance Manager" yet basic knowledge to process a loan is inadequate. You have verified that the addresses are not the same yet you still process the application that's a given red flag that you will be denied even if your score is 700+. NOW I HAVE A HARD INQUIRY ON MY CREDIT REPORT! The most basic requirement cause me hell. I am more surprised that i have left him 2 voice mails and still haven't gotten a reply back from him. I have spoke to Sofia and Deborah who are the "The receptionist" at BMW Fremont all they said was shawn will call you back in 5 mins.. I HAVE BEEN HEARING THAT SINCE 9AM ITS 7 PM NOW!! talk about 5 mins...

andy

11 de feb. de 2015

customer service was good,patient and explain very delais.

Maureen Stickler

10 de feb. de 2015

Calvin did a excellent job with my purchase of a new BMW 435i.

SALMAN KHAN

10 de feb. de 2015

Worst decision ever placing a loan app here.... My cousin came in to lease a 2015 BMW 550i he placed a loan application with his dad as the "primary" and himself as the "co applicant". Shawn who is the current Fiance manager at Fremont BMW completed his application and denied him as his credit score/history for both him and his father didn't have sufficient history. Going forward, my cousin asked me to cosign for him as Shawn recommend a co applicant with a greater history which i personally had 2 auto loans , however i was declined as i do not reside at the same mailing address as my cousin... My question is, why didn't Shawn inform me this before submitting the application i mean come on now you are as title "Fiance Manager" yet basic knowledge to process a loan is inadequate. You have verified that the addresses are not the same yet you still process the application that's a given red flag that you will be denied even if your score is 700+. NOW I HAVE A HARD INQUIRY ON MY CREDIT REPORT! The most basic requirement cause me hell. I am more surprised that i have left him 2 voice mails and still haven't gotten a reply back from him. I have spoke to Sofia and Deborah who are the "The receptionist" at BMW Fremont all they said was shawn will call you back in 5 mins.. I HAVE BEEN HEARING THAT SINCE 9AM ITS 7 PM NOW!! talk about 5 mins...

Alfa pontaoe

10 de feb. de 2015

Very cleanenvironment and nice people, and attintive ,and Rey one of your colleagues even called ud ,thumps up.,keep up the good work ,...

Zhen

10 de feb. de 2015

Last week we bought a new car from BMW of Fremont. We are very happy with Vincent service.

Salman

10 de feb. de 2015

Worst decision ever placing a loan app here.... My cousin came in to lease a 2015 BMW 550i he placed a loan application with his dad as the "primary" and himself as the "co applicant". Shawn who is the current Fiance manager at Fremont BMW completed his application and denied him as his credit score/history for both him and his father didn't have sufficient history. Going forward, my cousin asked me to cosign for him as Shawn recommend a co applicant with a greater history which i personally had 2 auto loans , however i was declined as i do not reside at the same mailing address as my cousin... My question is, why didn't Shawn inform me this before submitting the application i mean come on now you are as title "Fiance Manager" yet basic knowledge to process a loan is inadequate. You have verified that the addresses are not the same yet you still process the application that's a given red flag that you will be denied even if your score is 700+. NOW I HAVE A HARD INQUIRY ON MY CREDIT REPORT! The most basic requirement cause me xxxx. I am more surprised that i have left him 2 voice mails and still haven't gotten a reply back from him. I have spoke to Sofia and Deborah who are the "The receptionist" at BMW Fremont all they said was shawn will call you back in 5 mins.. I HAVE BEEN HEARING THAT SINCE 9AM ITS 7 PM NOW!! talk about 5 mins...

beegee

9 de feb. de 2015

Jesse Janssen, our salesperson, was great, very friendly, knowledgeable and responsive. This is not a review of him. It's a review of the dealer overall. We bought the dent protection for our new X5 only to find out that the contract service provider couldn't make the necessary repair. As I tried to resolve this issue, I got shuffled around BMW of Fremont until I was finally connected to Shawn. The initial contact seemed promising, however, I never heard back from him and he doesn't return my calls. BMW customers deserve better than that. It leaves me wondering if this is an indication of things to come.

Nikita

5 de feb. de 2015

Bought a BMW 3 series. Got a great deal on it and the color of my choice.

Alex Z

5 de feb. de 2015

Excellent, work. installation took about 4 hours, so I wished they would of had complimentary pastries.

BMW purchaser

3 de feb. de 2015

Calvin Gilyana of Fremont BMW was absolutely fantastic. I had been looking for slightly used, or prior year's model, of a BMW 2014 xDrive wagon and found one at Fremont BMW. I worked with Calvin on a very fair deal and I love the car. Calvin was very honest and responsive. I really appreciate his help, and will go to Calvin for my next BMW! Thank you.

Greg - Bimmer Enthusiast

30 de ene. de 2015

This is our 5th vehicle that we've purchased at BMW Fremont ... Calvin's been there forever --- there's a reason he's the #1 salesperson. Very straight forward and honest ... the service continues with Nick Lal at the service department. Ask and you shall receive ... the BEST !!!

Michael Anderson

29 de ene. de 2015

We really enjoyed working with Tom. It was low key and no pressure. The car buying process is normally not something we look forward to doing but this time it went very smoothly. We highly recommend Tom Manifesto and BMW of Fremont if you are looking for a new or used BMW.

Myla Harmse

27 de ene. de 2015

Very Happy that I bought my X1 with BMW of Fremont.

anji tseng

23 de ene. de 2015

sincere services,easy to make appointmentfree coffee is good

rajsharm

22 de ene. de 2015

Fantastic experience from start to finish. George Aprim was very professional. He was very knowledgable and took time to understand my needs and patiently walked through the various cars I was interested in. He went out of his way to find the right car for me and ensured that I was getting a wonderful deal. Thanks George.

Juanito N B

21 de ene. de 2015

My buying experience was hassle free, quick and pleasant.

Johnny

15 de ene. de 2015

Thanks to Shadi Saod, and rest of the staff at the Fremont BMW for their excellent customer service.If you are looking for a new or use BMW, please contact Shadi, he is the man that will go the extra mile to help you find what you are looking for.

Anoopinder Singh

14 de ene. de 2015

I recently bought a BMW 428i coupe from BMW of Fremont (Autonation). The entire experience starting from test driving to discussing financing options, getting the best deals available and getting all the paperwork done, was a pleasure. Eddy Khan and Reinaldo Santos were extremely helpful. Eddy is very personable and honest. I immediately felt at ease and did not feel rushed at all. Rey Santos is very much to the point and knowledgable. He was there to help throughout the entire process of buying a car. I would certainly recommend BMW of Fremont to friends and family.

mike

14 de ene. de 2015

the experience was real good. They were able to finalize the whole deal relatively quick, which i really liked.

Kevin

13 de ene. de 2015

BMW Reps did not waste any of our time shopping. They answered all my questions and handled paperwork/details effectively. Our needs to purchasing the correct vehicle w/ specs were met by remote guidance.

Rolando

13 de ene. de 2015

Went to look at cars and left with a 2015 335 i fully loaded. From the moment I walked in to the minute I drove away with my car, had the best experience ever!Salemanager, finance manager BMW genius and all the staff were so accommodating.I Told them what I wanted to pay and they honored it. They also gave me top dollar for my vehicle, If your looking for great customer service and honest professionals BMW of Fremont is the place to visit, the best and second to none.

Varda

13 de ene. de 2015

I recently purchased BMW 320I on lease from BMW of Fremont. Eddie addressed all my queries & took care of all the requirements with the minimum of fuss. Great customer service - I'll strongly recommend the dealer if you are planning to purchase a bmw car. Just ask for Eddie!

Sabrina

10 de ene. de 2015

Our experience with buying a car was great! Thanks to Vy Quach, we were able to get our perfect car and he was very detailed when going through the whole process! We hope to work again with him when we buy our next car! Great service and it made the experience much more fun and exciting!

Dale Rice

2 de ene. de 2015

Calvin, the salesman, Sean, the closer, were very professional from start to finish. This was a big deal to us since we: myself, wife and son joined the buying experience, and it started from Vancouver, Washington two days before arriving in Fremont Cal. Calvin and I closed the deal on the phone and then I few a couple family members to Oakland where Calvin's assistant picked us up at the airport, a 30 minute drive each way for her. We arrived two day later and all was ready, the new X5 fully cleaned and detailed, along with all the paperwork. It went straight through and we were driving away headed back to Vancouver after a couple hours, since we needed special instruction with all the new tech in this car. Wow what an outstanding car to drive even all the way back to Vancouver. We are thrilled with this car, Calvin, Sean and the exceptional service they provided to we foreigners from Washington State. We would do it again and would recommend anyone who wanted a BMW to do it at Fremont BMW. Dale Rice

Jay Bringas

2 de ene. de 2015

Our Client Advisor Wahid Haidari was very friendly and helpful. I would definetly go back there on my future purchase. This was a hassle free deal.

David Tran

25 de dic. de 2014

Ask custommer about how you like the car favorite? How you like off the price?

Jesse Jassen

22 de dic. de 2014

Jesse Jassen is the excellent sales person, he helped me to customized, ordered, delivered and ensured I understand everything about this car. He also called me many times after I got this car and resolved all the questions on the operations.I have bought 3 BMW from the same place but Jesse is the best sales.ThanksChris

Rick

21 de dic. de 2014

Fremont BMW has one of the best service. They are vey professional and make it very convenient to drop off your car for service. I brought in my car for VANOS recall for my 5 series. They lend me a car for a day and got it done in no time. My service advisory guy "Aaron Ginn" was very helpful and professional for the entire process for the maintenance. Would use Fremont BMW for all my maintenance going forward.

Kiren Jain

19 de dic. de 2014

On the day of purchase, 11/25, Mr. Haidari was very courteous. After the financial paper work was done, I went through the emergency service with him, after which he left because I had to give a password. But I needed a little more instruction on the basics of the X5 itself, and could not find him in the building, so I had to ask a different person. We are enjoying the X5 very much, but are still getting used to the nuances of the car, including the navigation system which is more complicated than what we had before but very thorough.

Noy

18 de dic. de 2014

Excellent service very friendly staff on time completion of service items

Super Mario

4 de dic. de 2014

This is our very first BMW car and we're really grateful we went to BMW Fremont for this purchase. Their sales and finance team are so awesome. Excellent service! Nice car, great options and features. We definitely recommend this dealer to car buyers and we definitely expect to be dealing with this dealer again in our future car purchase. Everyone at BMW Fremont are so courteous and friendly.

FinFan

20 de nov. de 2014

This is our second purchase of a new BMW through BMW of Fremont and as last time, we were very pleased with the service. Everyone we dealt with was courteous and helpful and answered all our questions. The process took a little longer than we expected but was still within a reasonable time frame. We received a fair price with our trade-in. We expect to be dealing with this dealer next time we are in the market for a new car.

Michael D

18 de nov. de 2014

Good price and professional services... strongly recommend!! Thanks Fremont BMW!!

DYU

11 de nov. de 2014

Bought new 2015 X3 diesel engine. Purchase experience is great. Excellent follow up. Will do business with dealer in the future.

Nancy M

1 de nov. de 2014

We came in to purchase a family car because we needed more room! We new we wanted an X5 so when we came in to BMW of Fremont we saw Calvin Gilyana. He walked us through ordering it to our liking, getting exactly what we wanted and more!!! Couldn't have asked for someone better to have helped us with our purchase! We are now in love with our X5! Best experience ever! SERVICE

K Shah

28 de oct. de 2014

I recently bought BMW X5 from this location and based on my experience I have put down my ratings. The sales agent, Shadi Saod was extremely courteous and helpful in making the whole process easy for me. He kept me informed of the process from the beginning to the end. I would highly recommend for anyone who is looking to buy a new car to work with Shadi Saod.

Lee F.

14 de oct. de 2014

When I first arrived, I was not too impressed with the lack of reception. I didn't know half the staff was at an offisite event leaving the dealership understaffed with an influx of interested buyers such as myself. After a short wait, I was paired up with Eddie Khan and was pleased that he took the time out to really help me find the car I wanted. Being in sales, I was very up front with what I was seeking and where I was at in my buying cycle. I pretty much stated that I was at the end and at the point of selecting my vehicle. I'm not an easy customer and intended on making him work hard. However, his attitude and calm demeanor helped the situation greatly. He was very attentive and answered all my questions throughout the test drive. My intent was to get a feel for the 335i and how it compared to the previous 428i I test drove at another dealership. After my test, I knew I wanted the 335i. I believed he sensed it and we started the sales processes. It took the entire day, but at the end I knew he had my best interests in mind. If there's one thing I would advise him for the next time. If your potential client asked for water on a 90+degree day. Make sure to have some cold refreshments ready to hand them. ;)

Donald Harris

14 de oct. de 2014

My name is Donald and this was the BEST car buying experience I ever had and with the dealer being a Nation Direct member made it possible. I am going to buy my wife a car once she get her driver license. I've been telling my friends about them also.

None

8 de oct. de 2014

Excellent overall experience. Facilities were very clean, folks were very approachable and the price was the best

Pak yan

29 de sep. de 2014

Lately I brought a 5 series from Fremont BMW, I am happy about the process and the services. They are very nice to me. If you want to get a BMW, go to Fremont!

Ron

24 de sep. de 2014

We bought our 2011 BMW 328 and I am really satisfied with the service I got from them. As we are looking around the lot, we were greeted by a salesperson immediately, The salesperson who helped me Gerry is really nice, he help us to get the car that we wanted and stayed with us until the deal was done. And also Omar their Finance department is really nice and easy to talk too. Omar took care of our paperwork and did a great job. Thank you guys for making this a great buying experience and a positive one and I would recommend BMW of Fremont to everyone.

Rachel

30 de jul. de 2014

I bought my new car through sales agent, George. He's really great and knew what I needed and found a good car for me. The whole buying process is smooth, not like I had in other car dealers. Excellent !!!

Leslie

25 de jul. de 2014

I was shopping online for a car. I was in a tough situation financially but needed a car. My representative was Calvin Gilyana. He knew my situation and worked miracles for me. He was so nice- definitely not like my past experiences buying a car. I was so happy and I am extremely grateful to him and everybody at BMW Fremont. From my 1st contact via internet until I drove off the lot could not have been better- I really lucked out finding them. I would recommend anybody to Calvin and BMW of Fremont!

Roger W.

25 de jul. de 2014

I recently bought a 2014 BMW 328i from BMW of Fremont. Vi Quach, my sale advisor was exceptionally pleasant and helpful. Through out the whole process he did not exert any pressure what-so-ever on me to purchase a car. Vi kept me updated on the status of the car I ordered and it did arrived on time as Vi promised. I could not be happier with my experience at BMW of Fremont.

rnovembri

17 de jul. de 2014

Purchased a used X5 in February and everything seemed to go smoothly. After not receiving the Title to the vehicle by the end of May I started my research with DMV. They indicated the process was started but the Title was never provided to them by Fremont BMW. After a month of phone calls to the finance manager (some returned and a number of lies) and the general manager (none returned), I had to resort to contacting an attorney and writing a letter that spelled out that if the Title wasnt presented to DMV on a certain date that they would be getting the vehicle back. This was finally resolved after nearly two months. These guys can't find their backsides with both hands. I certainly would not recommend this dealership go anywhere else for your BMW purchase.

Bruce M

16 de jul. de 2014

I recommend the BMW to everyone. I have had no issue with BMW of fremont service department. They had done a superb job and I am going back to them. I have been burned by outside mechanics and decided all of my services will be at BMW service department and they are to the point and what they say is what they do.

Yannie

10 de jul. de 2014

I purchased my x3 28i here just before July 4th. My experience was very pleasant. I stepped into the door with undecided mind, debating between X5, X3,. Without feeling being pushed, I tested drive both both models, they were patient and professional throughout the process. I went back the next day to get my x3, the entire purchase process was very smooth as well. Special thanks to Jesse and Joshua!

Emilio Adriano

28 de may. de 2014

I was in the market for a base model 228i which at the time was not available in any of the dealership I've visited. I was getting desperate as I didn't want to spend any more than I had to. Somehow a young gentleman by the name of Jesse Janssen from BMW of Fremont was able to work out some kind of magic and offered me a car that had a few options for the price that was unbelievably close to the base model. From there it was smooth sailing. With his tremendous knowledge and expertise he was to get me driving home in my new car with a big smile in my face knowing that I got one the best deals there is.

LA49ers

28 de may. de 2014

Excellent experience with BMW of Fremont. I had test drove cars at another BMW dealership that I regularly went to for service for my previous car. At that dealership, I felt like I was getting the run around and the stereotypical "sales" experience so I went to Fremont BMW. My whole experience was great! From the negotiations, to the financing to the followup... everything exceeded my expectations. I am enjoying my new car and would definitely purchase from Fremont BMW again! Thank you Paul, Vi and Khalid for making me a very happy customer!

aksh-shah

21 de may. de 2014

Ask for Leo he is as excited to sell a car as I was to buy my first BMW. Great experience. very good pricing.

kinman

21 de may. de 2014

The show room is great and sale staff are friendly. Vi Quach is the best sale person I have met in the business, not pushy and listen to your need. The price is reasonable.

Ayman

13 de may. de 2014

I came across to browe i end up leasing a X3 because of nice and helpfull staff

owatnxt

4 de may. de 2014

Jesse & Vi were attentive, knowledgeable and a pleasure.

Charlie189

26 de abr. de 2014

I bought a BMW x3 28i with Vi Quach at BMW of fremont. He was a very nice salesman, patient test-drive, not pushing at all. Got a very satisfied price and quick finance process. Car is nice and follow-up service is also great. I would recommend Vi Quach.

Heather Lynn

23 de abr. de 2014

I had an amazing experience at BMW of Fremont. Everyone on the staff was very helpful and honest. I could tell them all were going above and beyond to make sure they were doing all they could to set me up with the best car and the best financing options. Khaled was very helpful in selecting the ideal car and Omar was super helpful through the entire financing experience. I would highly recommend BMW of Fremont to all of my friends.

Beemer Fan

17 de abr. de 2014

We recently bought a certified pre-owned 328i and were so pleased with the care and service provided by Calvin Gilyana. We would highly recommend BMW of Fremont to our friends. The car is great too!

Jerry Rosicky

3 de abr. de 2014

I bought my 328i about 3 weeks ago and I am happy with the car and the price I got. Dealing with Vi Quach and all staff was pleasant and I would recommend BMW of Fremont to anybody. J.R.

BMWFAN

2 de abr. de 2014

I bought a new BMW 328i from this dealership and I have a very good experience. Price was competitive and they provided professional and excellent service.

Ash135i

2 de abr. de 2014

I was extremely impressed with the quick, professional service that I received from this dealership. I had the opportunity to work with Vince who made sure that I found the perfect car within my price range. Omar, one of the Finance Managers, was able to help out tremendously and recommend the best warranty options for my car. I feel confident that this was the best possible experience and now I have a gorgeous 135i with a sport package! When you come here, ask for Vince and Omar!

David Kawamoto

2 de abr. de 2014

My BMW experience is built on the relationship I have from the top. Peter Scibetta has alway provided me with the best position from the package the model has to offer, to the monthly payment and the service for my cars Calvin Gilyana assure me that my new 528 would perform and assisted me with all of the features my new car has to offer with the luxury and comfort of a high performance car Having this type of care and service that they offer gives me as an owner the complete confidence in car even before I drive it on the road Then the road performance is the icing on the cake ....which is pure luxury at its best One is proud to own a BMW Thank you again

Michael

28 de mar. de 2014

I always receive great customer service. The Service Advisor Nicole was Knowledgeable Courteous and did everything possible to make sure I had the best and most cost effective solutions to my problems. She explored every option and presented them to me (even checked the factory to see if they could help). I always have good experieices at Fremont BMW and though I am not local to Fremont I go there because I know they are going to take care of my needs and get me back on the road as soon as possible

NanZ

26 de mar. de 2014

Just bought my BMW at this place for a week ago. The staffs here were very kind and treated me friendly, not pushy. I got great support from Jerry and Camillie. They have a good collections of used cars here and they recommended me a really good one which i like very much and can't wait to hit the road in it.

MNur

19 de mar. de 2014

I had wanted diesel for quite some time, and finally I purchased CPO 335d at Fremont BMW. I am very happy with this purchase so far. Great car! I was very satisfied with the service I received at this dealership, especially with the service provided by Calvin Gilyana. He was very patient, never pushy, and made me feel comfortable through the entire purchasing process. Great experience overall! I will definitely recommend Fremont BMW to my friends.

edgar

18 de mar. de 2014

Nick Lal is a very professional service advisor. He's very concerned to his customers.

BMW-fan

13 de mar. de 2014

I was shopping for my first BMW X3 for almost a year now and I sent quote request to almost every BMW dealer in the bay area and beyond. I was looking at a particular set of options. I got the best quote from BMW Fremont (Vi Quach) with absolutely NO negotiation whatsoever. I went to test drive the car at the last hour of the day and I was so happy of it and I bought the car in less than an hour. I also got a very nice gift with BMW logo on it and I am so happy of that as well. Then, they allocated a half day to teach me about my new car and all its amazing features. It was such a nice experience.

spredd1964

11 de mar. de 2014

I worked with David Pak on a great little 528i. I was looking for a used car with lots of operating life left and my experience at BMW of Fremont has made me a fan for life

Gus

4 de mar. de 2014

Excellent service, nice people, best prices! I got a 435i within a short time and great service.

Arnab

4 de mar. de 2014

I had the opportunity to work with BMW of Fremont in the process of buying my new car. The service was excellent and the salesmen wrote me a good deal. I would highly recommend them.

mil8ertc

26 de feb. de 2014

BMW of Fremont took care of me to the highest level. They were very helpful and accomodating to my every need. Paul (sales manager), Camille (sales), Calvin (lease manager), Omar (finance manager) and Eric (bmw genius) were very good. They all went an extra mile plus three more just to help me out. They made my transition from ending my lease into a new lease without a problem. I would definately come back to them.

Avinash V

12 de feb. de 2014

Had a very positive experience buying my 3 series from BMW of Fremont. Eddie was extremely helpful and informative, and even made the extra effort to pick up my insurance details from my house since I didn't have proof of insurance on me at the dealership. Nice to see a dealership go the extra mile to ensure a great buying experience.

Brad

18 de ene. de 2014

Would like to update my review posted earlier on 1/11/2014: Update: GM offered to compensate for the loss on optional feature. Overall satisfied with the purchase. Would definitely recommend BMW of Fremont!

Brad

11 de ene. de 2014

Be careful with the sales representative Vincent at the BMW dealer of Fremont. The Sales representative will give a test drive on one car show some optional features on the car and when you buy the car he will take the car for detailing and give you another car which will not have all the features you discussed with him on the car.

Tom Piz

31 de dic. de 2013

Vincent was great to work with. He was patient and knowledgeable. I will definitely recommend buying or leasing a vehicle from him. Candace the finance manager was fantastic. She makes you feel very comfortable through the entire process. Congrats on a great team.

Evan

27 de dic. de 2013

We bought our new BMW X3 with the help of Calvin Gilyana. The whole buying process was great. Calvin was straightforward about the price, and he was serious in doing business with us. I recommend BMW of Fremont and recommend Calvin Gilyana to help you with the process.

J.singh

16 de dic. de 2013

By far this is the worst dealer ever! Lenny Witana "so called sales manager is a lazy xxxxx"! No respect or credibility!Do not deal with this man! He will sell you a junk car!

sasi

2 de dic. de 2013

We had an X5 (lease) and was very satisfied with BMW Fremont Service. When our lease end, we approached BMW Fremont Sales and bought a new X3(lease). Their Sales team was very helpful to make our car buying experience easy and stress free. Felt very comfortable during the entire process. Mr.George Aprim was very patient and honest in explaining all the details of the car.He took care most of the sales part. Mr.Vi Quach gave a very good price for us to consider. I am very impressed with their patience to explain not only the technical details of the car but the financial part of the purchase too. After the sale, I took an appointment with Mr.Gary Wheeler , their product specialist. He knows everything about the vehicle and answered all my questions about this new options loaded vehicle. Thanks George, Vi, Gary and all the BMW Fremont staff who made our car buy a pleasant one.

Infiniti Lover

5 de nov. de 2013

Tony Helmand was terrific; very professional and non-threatening. I felt as though I was dealing with a businessman, not a car salesman. My car is a pre-owned Infiniti, and before I arrived for my appointment, Tony had thoroughly explored the car in order to give me a detailed explanation of its features. Very impressive!!! This was the quickest and most smooth car buying experience I have ever had. I LOVE my new car. Thank you, Tony!!

Rudolph Pasman

26 de oct. de 2013

If you are looking for a BMW and you are anywhere in San Francisco Bay area then go to BMW of Fremont and ask for Calvin Gilyana . I have bought and leased a lot of cars over the years but this was the easiest and most pleasurable experience. Calvin listened, understood my needs and then showed me a small selection of vehicles that were right for me. When it came to agreeing a price, Calvin told me what he needed and I told him what I wanted and we did 2011 528i leased return and a new car lease deal quickly. 2014 BMW 335i GT was beautifully presented when I came to collect it. There was of a bit delay on the change over, but nothing was too much trouble for Calvin. He even helped detail people to clean windows by himself and inspected my new Grand Turismo. Great experience! Thank you, Calvin, for your help, the best lease terms I could imagine and the greatest customer service I ever had.

Chuck S

28 de sep. de 2013

Purchased a new 650i in September -- best car purchase from a Dealership I have experienced and I have purchased many cars over the years. Vince in Sales, Paul the Sales Manager, and Candice in Finance -- all three >> I can't say enough good things about! They earned my future business and are worth the drive!

Paul H.

30 de jul. de 2013

Great service and reasonable price. I bought it from Ray Santos. He was wonderful. Had a great deal for me. He was knowledgeable about the details. I am happy with the purchase. I was just shocked later that the financial company that I am dealing with is Bank of America, I thought it would be BMW Financial since I went through the dealer. But the APR are comparable. No big deal.

Gene Lam

2 de jul. de 2013

After experiencing sub par service from East Bay BMW, we decided to visit BMW of Fremont for our 4th BMW. We are definitely glad we came here because Jerry is the best and most courteous BMW Salesman we've ever met. He took the time to build a relationship and get to know us on a personal level; much of what he learned from us, he processed to make sure we were getting the right car to fit our needs. We got such a great deal that I don't think Jerry ended up making much on the sale, but he has definitely earned our business and referrals for life. I'm sure many of the other Salesman are just as courteous at this dealership, but I would definitely recommend Jerry when you decide to visit BMW of Fremont. The X1 is definitely not like the two X5's we had, but it is such a great commuter car for my wife, gets great gas mileage and rides almost as comfortable.

TC

15 de jun. de 2013

The seller was upfront no run a rounds. I brought the vehicle off the internet and got an excellent price.

Seth A.

29 de may. de 2013

Got my first bimmer from this dealership. My sales agent Rommel was very helpful and patient. The finance manager Adrian was very helpful too. Actually everyone was helpful. The car's interior was in mint condition considering it's 10 years old. The exterior is ok since it has some little scratches here and there but not a major issue. So far I have no problem with the car. It's been running great and a lot of compliments on the interior and being it as convertible too. I am totally coming back and buy my next BMW from this guys. By the way did I mention the free car washes I already have from this dealership? Great customer service. I hope they don't change. :)

320i Reuter

25 de may. de 2013

Bought my first car at the BMW of Fremont and I'm so happy with my purchase. Vi and Richard were very helpful. They always respond to my inquiries and make sure that I'll get what I want. If you're in the market for great cars and service, this is where you should go.

eyecatchyou

20 de may. de 2013

I just recently purchased my first and brand new 2013 x5 35i sports activity and Calvin help me all throughout the process. He is very nice and easy to deal with. He is very committed to the work that he do. He will give you an honest opinion and a straight answer for any of your inquiries. there are scratches on my new car when we brought it home but Calvin said to bring it back on my free time and they will fix it. Will see how the service parts works and i will update you on that. So far my overall experienced with sales department with the help of Calvin is awesome and excellent!

James

14 de may. de 2013

We bought a 2013 BMW 328i convertible from this dealer and the customer service was excellent. . Demo of all features was very useful. Enjoy the car very much.

BMWBuyer

13 de may. de 2013

We bought a 2012 BMW X5 35i from this dealer and the customer service was excellent. The sales person took the time to explain all the features in the car and walked us through a demo of all the features. Abdul was extremely passionate about the car and convinced us that it's a great buy. Buying process was smooth but didn't reduce much from asking price. Demo of all features was very useful, since the car was loaded with all options. It quickly got us started on using most of the features

chemnish

11 de may. de 2013

I have come 2 times to this dealership. I had a good experience. Calvin, Jesse from Sales were great. Shan, Adrian from Finance were professional.Overall they have a good inventory , good customer service,. friendly sales people. I am happy to buy my car here.

Dave S.

30 de abr. de 2013

I needed to buy a car somewhat unexpectedly when my Infiniti gave up the ghost. After seeing a car I was interested in online, I called BMW of Fremont to speak with someone about it. I ended up working with Mike Phillips, and he was great. Mike was very helpful and made the whole experience enjoyable. I told Mike what my criteria were, and we were able to make a deal very quickly and efficiently--for a price that fit my budget.

DS530i

29 de abr. de 2013

I needed to buy a car somewhat unexpectedly when my Infiniti gave up the ghost. After seeing a car I was interested in online, I called BMW of Fremont to speak with someone about it. I ended up working with Mike Phillips, and he was great. Mike was very helpful and made the whole experience enjoyable. I told Mike what my criteria were, and we were able to make a deal very quickly and efficiently--for a price that fit my budget.

1st BMW buyer

2 de abr. de 2013

Thanks for the help from Geroge, we bought the car we like, enjoy the driving experience.

BMW owner

19 de mar. de 2013

Richard Qian and all the staff at BMW of Fremont were great. Helpful, friendly, honest, fast or as slow as you need to process your purchase. Highly recommend.

BMW Fan

19 de mar. de 2013

Excellent Service in teh process of my buying a car. Great experience. No pressure, accommodating, Understood my needs, minimum hassle, fast closure.

Richard

15 de mar. de 2013

After no response to two visits looking for a specific car, I went to Kelly Blue book to do a search. I got immediate response from Fremont dealership and two other area dealer. The internet experience was excellent, they just need to have salemen dealing with walk-ins to be as responsive. We have purchased from this dealer in the past and have had good experiance. After reaching agreement without financing, I was surprised how long it took to complete the paper work.

Bradley

9 de mar. de 2013

I was quite happy throughout the purchasing process with the advisors Steven ad David, also with the finance guy Adrian. They provided information patiently and honestly on all my questions. I did not spend much time there finishing all the process including loaning.

FreddieB

6 de mar. de 2013

On 02/26/12, I walked into BMW of Fremont with the intention of doing a little window shopping. As I stood in the showroom, I met salesman George Aprim. After telling George I was interested in a 750LI, George was extremely professional, helpful, and his customer service was second to none. George treated me as if I was the most important customer at the dealership. Based on George's customer service, I felt compelled to purchase my dream car. After approximately three hours, my wife and I were the owners of a BMW 750LI; and it was all because of George Aprim. If you area interested in a BMW, I recommend you visit BMW of Fremont and ask for George Aprim.

Leesa Bermudez

23 de feb. de 2013

I'm a new BMW owner. I was looking for a certified pre-owned 335i fully loaded & found one on the website. I called about it & spoke to George Aprim to make an appointment the next day. George was waiting for me the next morning & showed me the car. I was short on time & he expedited getting me a quote & a much better trade in value on my car. George was very kind & because I had to leave he said he would take care of everything when I returned a few hours later. I returned to find him there with all in order ready to take care of the finance portion. George even had a small scratch taken out for me that I had mentioned earlier. The car was clean & beautiful when I returned & ready for me. Sean in finance was also great and obtained a better interest rate for me than my credit union! I know it was a long day for George but I wanted the car & he made it happen! Thanks to George & Sean I'm driving my new 335i & I'm loving it so far! My only negative would be that after I purchased the car I noticed it didn't have any floor mats. If I had noticed this prior I would have worked mats into the deal because I think it's ridiculous for ANY luxury car not to come with floor mats. George said he would see what he could do & get back to me so we shall see! If the mats are indeed delivered to me then I would say my experience would be perfect in customer service & value from BMW.

ommail30

25 de ene. de 2013

These people are the most disonest, liers and cheaters I've ever seen. I would never do business with the BMW of Fremont. They have no business ethics, they should not even be allowed to be in business. Their whole business is based on lies.I purchased a used 2012 LEXUS from them at the end of 2012 and they did not disclose that they don't have the second set of keys and the car manuals until the time came to hand those to us. At that point I made them write a document promissing to find/order them and give them to us. They gave us a due bill and the sales person promised to solve the problem in a week. It's been almost two month since, I've made numerous phone calls, got the run around every time. Things didn't get moving until I talked to the manager and emailed him a copy of the Due bill. I finally received today in the mail a spare key. This is not the second remote key that was missing but just a metal stick (they call it manual key) which I don't even know what it is and what to do with it and not the second remote key that was missing. I am going to court with this as they are trying again to cheat and not deliver what they should have done at the time of the purchase.

Duc Le

26 de dic. de 2012

Great place to shop for car!

idontcare634

18 de dic. de 2012

I bought a CPO from here. They cheated me on the options. They told me it was leather when it was leatherette. They hid some dealer incentives from me. They were sarcastic, high pressure and insulting. I will never recommend BMW of Fremont to anyone.

sterlingbynum

2 de jul. de 2012

my experience was great.knowing what you want and were to buy helps.when i got there Richard Qian was waiting for me.i was 3hrs early for my app so i got striaght to business.he was kind,funny and patient and we,(my son and i)were out less than 2hrs.i highly recommend going to Richard Qian as a sale person.defenitly will be returning to Fremont Bmw because of him......Keep It Up Richard Qian

mrtk76

25 de jun. de 2012

i wanted to buy bmw 328i. i drove in. saw few models on lot.nobody come and ask if i need help.finally walked into lobby. nobody even care I was there.sales guys were buys talking to each other. worst dealership i ever visited.Instead I went to BMW dealer in south bay on stevenson creek.Very nice gentleman helped me as soon as i got off my car.Decided to buy it from stevenson creek bmw.I will never deal with fremont bmw.

Shoji_son

19 de jun. de 2012

Took my 08 BMW for service adjustment of doors and trunk along with the wiper blade on Saturday 9th and had a apppointment. Carl from Auto West in Hayward called to scheduled appoint for me and when I brought the vehicle, no appointment. They only replaced the wiper blades under warranty and not adjusting the doors. The reason for this was the car was painted and I needed to take it to a car repair shop. The service advisor was very unprofessional and explained the car was dinged. Why would they paint the whole car??? Only bumpers, doors, etc. Asked all the why questions and very poor customer service from him. He showed the where the car should be parked and walked me to the door and said that the car is in the parking lot. Not point exactly where it was and after 5 my minutes of checking with my disable condition walking with pain and supported with a cain for support, I found the car. The the papers work to Hayward Toyota and Carl said he will call Cooperate Office and find out why Freemont BMW failed to make those adjustment to the door and trunk. I called BMW Mountain View and they gladly took my car in and said it is under warranty. The doors will be adjusted and the trunk. Also they will check the radio shutting off for 2 hours or more before working again. BMW Freemont will nolonger see me again when the car came from there. This is the worse service and explaination I have ever gotten from a Service Adisor. Customer Service (PPP) They need to be retrained and how to talk and handle car problem and speaking with customer(s).

Car nut

31 de may. de 2012

We bought a new X5 at this dealer, and the experience was absolutely great. They had the most competitive prices and were able to order the exact specs I had in mind.

felixshv

31 de may. de 2012

Exchanged several emails with this guy, Quach, Vi. His attitude was not very positive. Was not willing to negotiate at all and made me stop any further communications with this deal.

jay.shen

12 de dic. de 2011

The salesperson was irresponsive and left customer hanging, demonstrated no professionalism at all. Email inquiries on warranty and availability of new vehicles are simply not his concern. Go somewhere else if you can.

Chippy3760

16 de nov. de 2011

Do not go to this dealership for anything!!!! They are LIARS, THFTS and will never follow through on a single thing that they promise you!!!! Peter the manager of the dealership is worthless and should not be representing a brand like BMW!!!! This is by far the worst dealership and the worst experience I have ever had!!!! Please visit any other bmw dealer and run from fremont BMW as fast as you can if they so much as give you a glance!!!!

MattHumphreys

26 de sep. de 2011

I have purchased multiple MB's and Volvo's in the past and this was by far my worst experience in dealing with a luxury car dealership. In the past, all of the salesmen I've dealt with at luxury dealerships have dealt with me openly and honestly. In fact, I am usually willing to pay more money for a given car when I purchase it from a luxury dealership because I expect them to operate according to higher standards than non-luxury dealerships. Sadly, this was not the case with Richard/BMW of Fremont. First, he claimed the car I purchased had 4 brand new tires on it, they all looked brand new on the edges, but the rear tires are not brand new and the right-rear tire is quite worn in the center due to someone having driven it with too much air pressure. I take full responsibility for not checking this while at the dealership, but having purchased used cars from luxury dealerhsips in the past where the salesmen were always very open and honest, (twice even pointing out maintenance that would need to be done roughly 6-9 mo's after my purchase) I expected the same honesty from a BMW dealership. Additionally, Richard claimed the dealerhship had a 60-day return option you could purchase, but when I inquired about it with the finance department there was no such option. When I asked Richard about it, he reneged and claimed I misunderstood him. Also, in his office we agreed on an out-the-door price. However, when I got to the finance department there were additional finance charges on top of our agreed to price. Richard also claimed the brake pads had been inspected and had less than 50% wear. However, yesterday they started squeeking. I haven't had them checked yet as yesterday was a Sunday, but I'm worried that the pads need replacing immediately. Basically, I've had the car for 7 days and I'm wondering what else I am going to find wrong with it. I'm feeling quite ripped off right now. I don't know if my experience was a function of dealing with Richard? Or, if it was caused by the fact that I purchased a car that was not a BMW? Or, if this is just the modus operandi at BMW of Fremont, but this whole experience has caused me to think of BMW dealerships and salesmen as the stereotypical slimy used car salesmen people often joke about. I will never purchase another car from this dealership. In fact, when I am ready to purchase my family's next vehicle, I will avoid all BMW dealerships.

Alexander.lao

19 de sep. de 2011

My day at the Fremont BMW was great. Everyone, especially Richard, was very helpful and took the time to explain everything. I never felt pressured or rushed to "BUY" a model. Everyone was professional and gave a "positive attitude". I ended up buying my first elite car!!! Thank you again, RIchard!

zma0011

6 de abr. de 2011

Jesse took the time to answer all my queries and showed me the cars that fit my price range. He event went to check other dealship in the Mountain view and got me the car that fit my needs and budget. Sean in the finance office also was very friendly and explain all the options I had for used car warranty. Other person I dealt with was PJ Roshan. I found all of them professionals and courteous. Will be going back to this dealership in the future.

Savitaa

31 de mar. de 2011

We had good experience working with this dealership. Although it was hard to get hold of the sales people all the time but if we kept trying we could get the feed back on the status of our car which we orederd. We do not blame the sales people for not being avavilable all the time because we understand we are not the only customers they have to serve.

dsantos08

26 de mar. de 2011

'm a pretty young buyer in my mid 20s and I look pretty young so it's pretty hard to get a salesman to take me seriously. When I was buying my first BMW here, no salesman even wanted to talk to me or approach me except for Jesse Janssen. Jesse is also pretty young but he's very knowledgeable and will work with you to get you the deal you want. When I came into the dealer he was the only salesman that didn't ignore me. He came straight up to me and took me seriously and was very patient in showing me all the cars they had and cars I could of have shipped from other dealerships. It took about a few weeks before I bought my first BMW, but Jesse was very patient and persistent in making sure I found the car I wanted for the price I wanted. And even after selling the car, he continues to check up to make sure everything is ok.I really enjoyed working with Jesse so much on my first BMW that I decided to also purchase my second BMW from him a year after. I've also referred friends to him, which obviously ended up buying a car from him as well and they've also been impressed. So yeah thats my review. I don't usually write reviews on here, but I felt I needed to leave one for Jesse at Fremont BMW.If you don't want to deal with the typical car salesman, I'd recommend go straight to Jesse. Not pushy at all and will be very patient with you until you find the car you want.

paulk86

25 de mar. de 2011

I went to BMW of Fremont specifically to work with Jesse. He had helped out a friend of mine before, and I knew that he could help me find the right car for the right price. After testing driving a CPO car, I test drove a brand new 328, loved it and new that I wanted it. Even though this was my first day car shopping, Jesse gave me such a great deal that I ended up trading in my car and buying a brand new car the same day. Go it BMW of Fremont, ask for Jesse, and you will leave with an awesome car for a great price.

hsaini27

12 de mar. de 2011

had a great experience working with Jesse Janssen. He helped my and my wife get a great deal on a new Z4. I went back a couple of days later to get the Perma plate put on the car with having an appointment and they were happy to fit me in right away! I Will be going back again to order my next car in a few months.I could have asked for a better experience!

SA1980

11 de mar. de 2011

I went into the dealership not knowing anything about BMW's except that I wanted a two door and that I had a certain price range. Cathe and Tony both helped me out. When I found the 328 I wasnt too sure and Cathe did not pressure me at all!! They told me to take my time since it was a big purchase. So I went home and thought about it came back the next day and still wasnt sure. Tony and I walked the lot, drove more cars, and I finally decided that I did want the black 328. Tony, Lenny, and I came to a price and payment I could afford. Sean in finance got me a great rate and explained to me all the optional products I could purchase and I did not feel pressured. Peter Scibetta the general manager, came by and introduced himself to make sure I was taken care of. I dont know why this store has such bad reviews. I had a really great experience

funnyrocky

19 de feb. de 2011

This dealership has the worst service experience ever possible.When you schedule apponitment they tell you, you dont need a loaner because it's regular service.Once you get there, then they say there is a recall.First time, they kept my car for 1 week without even giving me periodic updates. Second time, they said they will definitely give me the car back by 5pm, and when i call at 5pm they say they will have to hold on to it. no talk or loaner or rental cars. They are a bunch of assholes.Dont ever go to this delarship.

greenland

16 de feb. de 2011

I purchased a 3-year old certified pre-owned BMW from this dealership. The night I drove back home, I found that the rear window has some leakage. (You can hear the wind while driving on highway. Very likely it needs a new window seal). I admit that I should have paid attention to this kind of little things while test drive. (But this is a certified car from a dealer.)So I brought the car back the second day. They told me that this is not under warranty and want to charge me $175 just to diagnose the problem! Who knows how much they want me to pay to fix this thing. I walked away. So my advice is that NEVER TRUST THIS DEALER. STAY AWAY AS FAR AS POSSIBLE.

soccagyrl01

15 de ene. de 2011

This was the worst, most corrupt encounter I've had with a business. They tried to sell my a car for blue book value that, when I got it inspected, had over $3,000 in damage and was deemed unsafe to drive by a specialist mechanic. The entire engine was in need of replacement. They were conniving, dishonest, unscrupulous salesman and I have less faith and trust in humanity as a result of the encounter. Not sure how these guys can sleep at night. Most likely a lack of conscience. Incompetent service department too as the oil was overfilled- dangerous leaking problem as a result. The battery was so corroded that it was unsafe, and the salesman, Jesse, looked me right in the eye and said "oh no, my dad is a mechanic, and that is totally normal" as if I were born yesterday. When I told him that was certainly NOT normal, he just shook his head condescendingly. DO NOT work with this company. If you are looking for a used car- go with a private owner.

royster367

6 de oct. de 2010

I've been driving BMWs for about 20 years and have dealt with most of the Bay Area dealerships. The BMW folks at Freemont are by far the worst.Don't deal with these folks. The salesman Pejman aka "PJ" is the worst offender. I had him try a bait and switch on me then on a friend of mine a week later. I was continuously lied to by this branch. The general manager is Peter Scibetta and his role is to try and resolve issues after an attempt at bait and switch.Overall, the worst experience I've ever had with a car dealership. STAY AWAY FROM THE SALES DEPARTMENT IF YOU DON'T WANT TO GET RIPPED OFF.

lutfiabed

10 de jul. de 2010

customer service was horrible, and the technicians did not fix my car. also they put no effort into solving my problem and gave it back just as i brought it. i took it to stevens creek BMW and they searched and called nation wide for my problem and fixed it.

stacy5555

26 de jun. de 2009

I went to this dealer (Fremont BMW) and they were rude. The sales person wanted me to buy what was in the lot. He and another male (Asian, I think he was the General Manager) was pushing me to buy the Diesel X-5. First I thought since I was a woman they were taking advantage of me, but now that I read the other person's note here it seems like that are all like that. Rude, disrespectful, and lacked professionalism. As for the price, it is funny they told me the same...the $1,750 was to help the customer to be able to purchase the car at invoice. I leased my 2009 X-5 from Stevens Creek BMW at $500.00 below the invoice. Fremont needs to watch out because the words are now going around. NO TO FREMONT BMW.

john_00769

26 de jun. de 2009

On Wednesday my fiance and I went to look for a new X-5. We had to wait for at least 20 minutes before someone was able to assist us. The poor receptionist called for people, but no one answered. When we did get someone, he wasn't really interested to see what we needed. He was pushy and wanted to sale what they had on the lot. He wouldn't even check the computer to see if the car we wanted was even available.When we asked to check the computer, the sales person told us that he didn't have time for us and he was going to call someone else for us. We waited another 10 minutes and the second sales person came to us.He was "a little" nicer", and took us to his office and checked on his computer to see the new X-5 we wanted if it was available. He found the car we wanted. We talked about the price and he brought the price to the invoice, which included the $1,750 rebate. He wouldn't go any lower. He wouldn't tell us where he found the car. We tried to negotiate more and he became "ANGRY" and told us that we are lucky he is giving us the invoice or go else where. WE DID.I went on-line and checked the dealers for the car I wanted. Guess what? Weatherford BMW had the car that I wanted and the sales person over at Fremont refused to tell us where the car was. After some reaserch I located the car myself.My fiance and I went to Weatherford and purchased our new 2009 X-5 with ($800.00) below the invoice price. The sales person at Weatherford told us they get cash back and the $1,750 rebate is for the customer and not the dealer to play trick on customers. Fremont is a JOKE and they are liars.

allinwonder415

20 de jun. de 2008

Parts Clerk need to smile and not be in bad mood seems like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my third generation M3 which I already sold my E36/E46 M3, my friend and I went to look at the 4 door M3 in Parts show case and my friend went to ask a question about some parts related question and this asian clerk just gave him a cold shoulder and made it seem he was bothering him instead of helping him,I was already warned by my other colleagues about customer experience in Service department here in Fremont BMW, But it just makes since for me to purchase my car here since I reside here, My second option was East Bay BMW or Bmw Mountain view which had friendlier staff and had a better ratings on customer experience. Sorry, but I've been Customer Service Manager for 15 years for an Airline and that what I call a bad customer relation, Maybe this Dealership doesn't care about Customer as much as we do in Airline industry. So thats why Ill rather bring my business somewhere else here in Bay Area.

roadrunnerr

24 de may. de 2007

Not a Friendly service advisor, misleading customer on the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times happen with the same dealer) Will not coming back for good.

chinks2005

8 de jul. de 2005

The compliment is for all departments. This is a very nice place to shop for brand name car. There're nice people at Autowest BMW (former Claridge's BMW) in Fremont, California. People are well educated, trained, and the best attitude. I got my Bimmer serviced with extra care.<br>No complain with this dealership so far. All are compliments. We shall try to appreciate more while driving the bimmers. The cost of bimmer is doubled or tripled in Asian countries like Taiwan or H.K. We appreciate the opportunity to drive a bimmer at lower cost in the USA. I really appreciate that I can own a bimmer in my early age when my dad or grandpa couldn't have the chance.

thingstodo

19 de abr. de 2004

Damn, I was wrong! That dark color of Castrol Synthetic made me think I got the classic "wall job"----where your car sits by the wall and isn't serviced. But my BMW oil and filter was changed at Autowest and Ron and the service supervisor did it again where I could see it being done. Ron doesn't turn wrenches of course and I doubt he could put one on a bolt but seemed like an nice fellow and a great service manager who gave prompt attention to my concerns (I saw nothing but red at the thought of a new car damaged by a skipped oil change) . I am now HIGHLY RECOMMENDING their dealership and service department in particular. I owe them a bottle of Dom Perrione -----if I could afford it.