Happy Owner

3 de sep. de 2016

Everyone at the dealership was very friendly and helpful. They went out of their way to answer our questions and make sure we were comfortable during our stay. Devin was very professional as our first point of contact, and Tim and Frazier were extremely helpful and patient as we worked through the decision making process. We felt welcome and never felt pressured. A great experience! We love our BMW!

Kyle Strawn

2 de sep. de 2016

The management are very friendly and the sales staff is very knowledgable. Low pressure environment and a great place to find yourself a new BMW.

M. Corales

31 de ago. de 2016

I have purchased several vehicles from Greg Greene. Very professional. I highly recommend.

Sara V.

26 de ago. de 2016

My experience with BMW of Gainesville was terrible and very dissatisfying. The experience started great - Devin was a great help in contacting me and getting me in touch with Gregg who I thought was going to order the right car which we had discussed and I had approved via email. I had a BMW previously and LOVED it - this had to be one of the easiest sales every - give me what I have just 3 years newer! This is where things went downhill fast - and keep in mind that how someone handles a bad situation is often more telling than when it is great. Upon my car arriving in Gainesville from Germany, documentation was sent to me with the incorrect dates - yes they wanted to start my lease 10 days before I took possession of my car!! Crazy right! Then when I corrected them that I would not start a lease before getting my vehicle - they didn't do the paperwork correct and had to send me 2 more UPS shipments of documents because they didn't ensure the dates were correct before sending to me. You might think this was bad enough but not at Gainesville BMW - I then realized they ordered my car incorrectly - as in the car I agreed to purchase (and pay for) was NOT what they ordered. It's bad enough that BMW adds significant amounts to the purchase price for each option but it's even worse when you don't get the options you ordered! It took over a month of working with Scott Mills to do something to address the incorrectly ordered vehicle (I won't call it a resolution because they didn't fix the situation). During this time Mr. Mills didn't call me to provide timely updates - I always had to call him and then once he decided he could do something it took another week plus for him to send me the check he agreed upon. Obviously I am not satisfied with the resolution and while I love BMWs (this is my second) I won't be back to this dealer and will definitely have to look at other brands because having this type of repeated incompetence representing your brand says something about how you treat people.

Sara V

26 de ago. de 2016

My experience with BMW of Gainesville was terrible and very dissatisfying. The experience started great - Devin was a great help in contacting me and getting me in touch with Gregg who I thought was going to order the right car which we had discussed and I had approved via email. I had a BMW previously and LOVED it - this had to be one of the easiest sales every - give me what I have just 3 years newer! This is where things went downhill fast - and keep in mind that how someone handles a bad situation is often more telling than when it is great. Upon my car arriving in Gainesville from Germany, documentation was sent to me with the incorrect dates - yes they wanted to start my lease 10 days before I took possession of my car!! Crazy right! Then when I corrected them that I would not start a lease before getting my vehicle - they didn't do the paperwork correct and had to send me 2 more UPS shipments of documents because they didn't ensure the dates were correct before sending to me. You might think this was bad enough but not at Gainesville BMW - I then realized they ordered my car incorrectly - as in the car I agreed to purchase (and pay for) was NOT what they ordered. It's bad enough that BMW adds significant amounts to the purchase price for each option but it's even worse when you don't get the options you ordered! It took over a month of working with Scott Mills to do something to address the incorrectly ordered vehicle (I won't call it a resolution because they didn't fix the situation). During this time Mr. Mills didn't call me to provide timely updates - I always had to call him and then once he decided he could do something it took another week plus for him to send me the check he agreed upon. Obviously I am not satisfied with the resolution and while I love BMWs (this is my second) I won't be back to this dealer and will definitely have to look at other brands because having this type of repeated incompetence representing your brand says something about how you treat people.

Rob H.

18 de ago. de 2016

If you want the best, you need to go to BMW of Gainesville. Bonito is the highest quality salesman, but the whole team is first class all the way.

shineykate

22 de jul. de 2016

Benito & Abigail are amazing! I was only there to accompany someone else who was purchasing and right away they took my BMW to through the car wash for me. They said anytime I could drive thru and get it washed. Unlike where I purchased my BMW their resident genius (Abigail) went through all my features including the SOS button. Benito gave me a key chain with roadside assistance engraved on it. Beyond helpful! Everything a dealership should be.

Brian W.

15 de jun. de 2016

Total satisfaction with 2 separate car buying experiences. Would recommend BMW of Gainesville for car or truck (one of my purchases was a Ford Raptor Truck) purchases to anyone looking for new or pre owned vehicle. Bonito, Scott, (sales) and Andrew (service) are top notch professionals and a pleasure to do business with. Brian W. Gainesville, Fl.

RV & BB

13 de jun. de 2016

Purchased our first BMW X1 and it was an excellent experience.

Mike

13 de may. de 2016

Great car buying experience. Ask for Bonito. Everyone involved was very friendly and helpful. I don't think I could have had a better experience. Excited to spend some time in our 328i M sport.

Black magic

3 de may. de 2016

Everyone at dealership was super nice and professional !!! Mike the Maneger and susan were constantly making sure I was comfortable and they even made sure my 9 years of daughter was entertained:)The vehicle I purchased had some minor cosmetic faults but they made sure it will be fixed by a professional . Eugene made sure I undrtstood the warranty I purchased and explained every single paper I was going to sign .

Amy in Tally

25 de abr. de 2016

My husband and I have purchased many vehicles over the past 30 years . We can honestly say that this buying experience was our best. Michael responded to my phone inquiry about a vehicle with professionalism. He was prompt, polite and thorough in answering my questions. After my discussions with Micheal along with viewing online photos and the video he made and sent to me within hours of my initial call, we were sure we had located the perfect vehicle. We arrived the next day to make the transaction and were greeted with courtesy and professionalism by everyone at BMW of Gainesville. The sales manager, Scott, was delightful to chat with while paperwork was completed. Benito was personable, meticulous and efficient in handling the sale. We had a wonderful experience and would highly recommend BMW of Gainesville!

Mike Pfaller

15 de abr. de 2016

Have taken my X6 for service and always am very satisfied. Just purchased an X4 and Bonito and the gang were outstanding! Thanks so much. Mike Pfaller Cedar Key, FL

Ohio buckeye

11 de abr. de 2016

This dealership goes far beyond any BMW dealership in the country before and after the sale. I have never experienced such great customer service throughout an entire dealership. From sales to service this group is the best

T.N.

24 de mar. de 2016

Customers Services are the best. One of their best quality is patience. They take time to listen and understand what customers need/want. Their goal is to make sure customers leave the BMW of Gainesville happy and feel pleased. Most importantly, they want to keep the relationship with customers and of course willing to come back. I feel very welcome and very please with the service. Client Advisers do know how to find the perfect car for you, it took me almost a month to find the car I wanted, got to say it is in quote "perfection", and my client adviser was very helpful and kept me updated to find the car for me. I had and still have a good experience with BMW of Gainesville as I do know for sure I will come back for all of the services that my car needs without a doubt. I highly recommend to check out this dearlership!

Karen W.

9 de mar. de 2016

I am on my 4th BMW from BMW of Gainesville. All four have been chosen with the guidance of Gregg Green. Gregg and everyone at BMW of Gainesville have truly given me the Ultimate Customer Service Experience! Each time I enter the dealership every staff member makes me feel special. Service is made easy and convenient. The comfort during my short wait time is outstanding. I actually look forward to going to BMW of Gainesville to see the friendly staff. Gregg knows what I want and he is always one step ahead of my needs. I feel fortunate to have this dealership in my town and I would not consider going anywhere else!

Sampatel1

6 de mar. de 2016

The best car buying experience and very pleasant polite helpful staff. I highly recommend BMW OF GAINESVILLE dealership working with Mike Ramesar and Susan Triana.

Fitz

5 de mar. de 2016

Being a car guy I have bought dozens of cars over the past fifty years or so and can say without hesitation the buying experience at Gainesville BMW is one of a kind in the new car trade. Great service, people, facility, and price. You will not find a better dealer anywhere.

Rachel L.

3 de mar. de 2016

After being a Mercedes sedan driver for years, I was in the market for a used car. I drove a BMW X3 at BMW of Gainesville because it was in my price range. Jakob took time to explain every detail of the car and how it worked. I was very concerned about having a spare tire and he showed me where the tire was located, which is different from any car I had in the past, and how to access it. This was an enjoyable buying experience, and I know I can call on this dealership if I need anything, even after I purchased the X3!

David B.

3 de mar. de 2016

This was my first BMW purchase and first experience at BMW of Gainesville. My salesman was Van though I ended up working with a lot of others as well. Van was remarkable. He actually sold me on the vehicle I came to simply look at with a profound phrase I'll never forget. Not once did I feel pressured. I ended up coming back to seal the deal the next day, and I could not be happier or more comfortable with my decision! Everyone else I worked with was personable and there to make my experience as painless as possible. The facility itself is modern and immaculate. I took receipt of my new vehicle from the "Delivery Room" after the "White Glove Service". Everyone made my first BMW purchase unforgettable, and I have no intention of buying another brand or even buying from another dealership. I've also had the pleasure of working with the service department on a few occasions now to have some accessories installed. Again, the people are wonderful and treat me like royalty. All service I've had thus far has been quick and fully completed. Each time I'm there, or any time for that matter, I can have my X3 washed at no charge. I cannot recommend Van and everyone else at BMW of Gainesville enough, and I'm looking forward to my next experience with them in the future!

Paul

2 de mar. de 2016

Judy is the best,very helpful and soo patient . She is very well trained with a whole lot of experience.She is a valuable asset that needs to be experienced. Thank you Judy for a great job.

Donna L.

28 de feb. de 2016

Words can not express my appreciation for what the entire staff at BMW of Gainesville did for me. I was test driving a car from another dealership, but ended up stranded on the side of the road with car trouble. That car was eventually towed to BMW of Gainesville at 10pm that night. I had never met nor spoken with Scott Mills, but he met my daughter and me that night, got the car situated, drove us to a hotel to spend the night, sent someone (Jason) to pick us up the next day, and found a car for us to drive since it was 2 days before Christmas and we were on our way to South Carolina to visit relatives. While at the dealership, and since I was actually in the market for a used car, I asked about their inventory. Scott was very gracious and did not want to interfere with any deal I may have had with the previous dealership. In the end, I bought a car from BMW of Gainesville. Scott, Gregg, Jason, Matt, Devin, the entire staff was wonderful!

Sonia McHowell

27 de feb. de 2016

What a different experience! Unfortunately many of us have came to expect pressure and a feeling of some kind of game when dealing with automobile dealers. At BMW of Gainesville, the whole atmosphere made you want to come back soon. Van along with every person I came in contact with was genuine and went out of their way to make you feel like they cared. Van was friendly, supportive, understanding and at the end of the experience you felt like you've just visited family you haven't seen in a long time. My purchase wasn't an easy situation but BMW of Gainesville and Van went out of there way to accommodate my mother and myself. They didn't make me feel less important because I was buying a preowned, or that it was not the most expensive on the lot, Van took time to help me and my needs. Also the Royal treatment didn't end with leaving the lot, I've received videos, a phone call and pictures in the mail of my whole experience. Thank you for making me feel like family, and the unexpected wonderful experience! I now feel like, I could call the dealership ask for Van and know when he picks up that phone he is going to go above what is expected! Thanks,Sonia

The clubs fit in my Z4!

27 de feb. de 2016

Drove over five hours to meet with the good folks at BMW of Gainesville. I researched over a month for gently used Z4 and Gregg Green and staff made the choosing easy. Very professional and friendly staff. Gregg had my car in their "mini" showroom. I thought it was a brand new car and not the 2013 I was interested in. What a shock! The car was in phenomenal condition and the staff very knowledgeable in showing me all the features the Z4 provided. Great experience, easy paperwork and no sales pressure. They definitely created a future repeat customer!

WranglerGirl

22 de feb. de 2016

The best car buying experience I've had. Very polite, helpful staff. No stress involved. A very friendly and relaxed atmosphere. I highly recommend them.

Bob

5 de feb. de 2016

We highly recommend BMW of Gainesville. Working with Susan Triana, Scott Mill and Mat Pica was a pleasure. The were very courteous and professional. No hype or over selling. Very straight talk and honest.

Martha

4 de feb. de 2016

BE CAREFUL TO BUY YOUR CAR THERE! We went to Florida for our end of the year vacation. Two days before we leave my husband found a reasonable car in this dealer. We were about 2.5 hours away, but we already drove 20 hours to Florida, so why not driving few more to see the car right?. My husband called them ahead of time an asked them if they have the car before we drove there...Big mistake they knew we were from out of state and also knew we drove few hours to get there with our kids. The price was firm, we didn't get to negotiate it.The sales person who took care of us was SUSAN TRIANA, beyond friendly with my husband, was flirting every time I step away to do something with one of our 3 children. We took the car to our hotel, and as we were getting ready to leave the next day, my husband noticed there was lots of water in the trunk underneath the carpets...Something that we couldn't probably find out in months, if it's not because we were going on a long trip. We called the sales lady, she didn't reply back to my call or texts. We ended up calling the manager Mike and told us to bring the car the following day. We took the car there, 5 hours to drive back and forth, we had to stay and paid for 2 more days of hotel just for them to remove the carpet and dry them...We could have done that!! They DID NOT change the rusty parts that were under water (subwoofer, amplifier), DID NOT give us any warranty on the parts, and the worst part is that they SOLD us a car with WATER DAMAGE. They should have told us before we bought it. Very disappointed with this place!!

Jamrock

30 de ene. de 2016

I called this Dealership after going online, the sales person took my call then I got a call from the Manager, which introduce himself very professionally as one should, he took my request and process everything whithout seeing me the finance manager got me approved in less than 4 hours I was on my way to get my awsome care that I did not even seen before.The manager picked out a wonderful car for me just by speaking to me and whatever I told him everything was perfect.I have no regrets in recommending BMW of Gainsville, they know real Customer Servicethey are 150% great

vic

14 de ene. de 2016

I would be very careful when buying a used car at this location. I bought a 2012 Nissan Quest and found out later that there was water in the trunk which compromised the sub-woofer and amplifier. I was offered to make sure that no more water would get in.How about the 2 parts that were under water? No water damage was disclosed and no offer to replace the deteriorated parts was offered. Make sure you inspect every inch of the car that you are buying and don't believe that it was inspected and everything is ok. Even if it is shiny it could have problems and they will give you the run around rather than address the issue head on. Victor C

Tennesseehillbilly

11 de ene. de 2016

After going to Mercedes dealership and having bad experience we went to Gainesville BMW dealership. Wow what an awesome experience with Scott and Raul. Relaxed willing to work with us on trade and out the door on A Sunday with a 2016 X5 35i !!! Highly recommend !!

Larry

18 de dic. de 2015

I cannot say enough good things about BMW of Gainesville. We ordered a new 2016 X1 and our salesman, Mike Ramesar kept us informed all through the manufacturing and transportation/delivery process. As the car would not be delivered before our planned trip for Thanksgiving, Mike arranged for us to use a brand new loaner for the trip at no charge. The other dealerships we were negotiating with (BMW and Infiniti) prior to our decision to buy from BMW of Gainesville laughed at us when we asked for a loaner for the trip. Mike and all of the other people we met at the dealership were extremely professional and friendly. There are 2 other dealerships that are 1 hour closer to where we live, and because of the way we were treated, we decided to bring our business to BMW of Gainesville.

lroselle58

18 de dic. de 2015

I cannot say enough good things about BMW of Gainesville. We ordered a new 2016 X1 and our salesman, Mike Ramesar kept us informed all through the manufacturing and transportation/delivery process. As the car would not be delivered before our planned trip for Thanksgiving, Mike arranged for us to use a brand new loaner for the trip at no charge. The other dealerships we were negotiating with (BMW and Infiniti) prior to our decision to buy from BMW of Gainesville laughed at us when we asked for a loaner for the trip. Mike and all of the other people we met at the dealership were extremely professional and friendly. There are 2 other dealerships that are 1 hour closer to where we live, and because of the way we were treated, we decided to bring our business to BMW of Gainesville.

Dinah C.

16 de nov. de 2015

I was in the market for a Range Rover Evoque and BMW of Gainesville had one on the lot. I called to make an appointment and from the second we arrived, we were treated like royalty! Van met us at the door and showed us several vehicles...I decided on the Range Rover Evoque. Van and Mike worked with us until my husband was happy! I got to drive away in my new car!! We especially loved the video that we received which I got to share with family and friends!! Thank you so much Van, Mike and everyone at BMW of Gainesville!! I will definitely be back when I'm ready for another car AND will refer everyone that is in the market for a new (or used) car to go check out BMW of Gainesville. They will definitely not be disappointed. This was the best car buying experience that I've ever had!!! Thank you again!

Mike & Barb

8 de nov. de 2015

WOW! We can not say enough wonderful things about our experience with BMW of Gainesville on the purchase of our Nissan Maxima. We have bought a number of cars over the years but have never been treated this well before. We were never pushed to purchase the car, just there for any help we needed to make our decision. Susan Triana was very kind, helpful and professional. Mike Ramesar went above and beyond to help make the deal happen. He is a very kind and compassionate man who truly cares about his customers and knows his job. I was not able to travel, so Mike brought the car to me so I could test drive. We worked out the deal and set a date for them to return for the trade. He made sure that the car was checked out from top to bottom. Susan brought the car along with all of the paperwork to us and we had a smooth trade. One of the keys did not work and was replaced by them with no problem. I wish Mike and Susan many years of success and appreciate everything they did for us.

Craig

28 de oct. de 2015

Saw a 2013 GT500 for sale on Cars.com and sent an email about it. Was contacted by Mike the next day and he was very good at getting things rolling and keeping me updated on the whole process. Everything has gone smooth so far and I'm really loving the car. They really put in a big effort to present a used car and I enjoyed the experience. Dealership is the nicest I've been to!

Kenneth Sanders

20 de oct. de 2015

I Couldn't be happier with my car buying experience. First off I went there for a 15,000 dollar vehicle but they treated me as if I was buying the top of the line bmw. Susan and Michael were a awesome to work with and were also very knowledgeable in what they do. So far I Couldn't be happier with my 350z!! It was well worth the drive coming from jacksonville. Thanks again bmw of Gainesville!!

JSgator

4 de sep. de 2015

I wanted to write a review of my recent 2011 VW GTI purchase. From my first visit there I had a great experience working with Bonito in sales. Even though I was looking at a pre-owned vehicle other than a BMW, he was still very knowledgable about the make and model and helped me make the right choice for me. The service was top notch from the sales team to the finance department, and I would recommend this dealership to anyone who is looking to buy, pre-owned or new. Keep up the good work Gainesville BMW!

OhioDave

22 de ago. de 2015

I drove from Ohio to Florida to buy a used Audi A6 TDI from BMW of Gainesville. This is the first time I've ever dealt with this dealership, or even left Ohio to buy a car. From the initial phone call I received from Mike to the send off I received on my way home, this dealership treated me not only like I was a 30 year customer, but as a friend. If you want to know what a celebrity or high profile athlete feels like buying a car, go to BMW of Gainesville.

Vinnie Sue & Chris

29 de jul. de 2015

Gregg Green and the entire staff at BMW of Gainesville are a pleasure to deal with. We have bought several vehicles from them and the experience has been always been great. Pricing and trade in allowance are excellent and the service is wonderful. We just purchased a 2016 X3. The car was in the Ocala dealership and they flatbed'ed it to Gainesville for us and gave the full white glove treatment including time with the BNW genius along with a the great video for my family and I. We highly recommend BMW of Gainesville they are truly an outstanding dealership!!!!!!!

Ryan Leasure

21 de jul. de 2015

I found a 2012 Black BMW 328i on cars.com I filled out the information request and was contacted by Mike Ramesar a Sales Manager at the dealership. I cannot speak highly enough of Mike his personality and professionalism. I made a appointment to come see the vehicle and headed to Gainesville. I was immediately greeted by Eric Corley Used Car Manger when I arrived and Eric had the BMW waiting and cooled off( a major plus in the Florida summer). I drove their car and they drove my trade, we both were happy and sat down to crunch numbers. Eric and Mike worked extremely hard to earn my business, we negotiated for over 6 hours. During that time they brought Chris the Head Technician out to answer all my questions about the certification process, scheduled maintenance, etc... I also got to chat with Susan who offered a wealth of BMW knowledge. The General Manager Scott finalized the deal giving me a great offer on my trade. The trip through the Business Office to finalize the paperwork was a breeze Matt the Business Manager doesn't waste his clients time and he doesn't try to jam a bunch of products you don't need down your gullet. Even Todd from the parts department came back in after he closed because I wanted a BMW thermos and key chain. After coming out of the Business Office, Eric worked tirelessly to deliver my car! He helped me empty my trade, he had the BMW gassed up, cooled off and spotless. He sat in the car for a hour teaching me everything the car does. I literally had to kick him out ;-) not a bad thing, but the dealership was closed and he needed to get home to his family. Every team member I met went above and beyond to make me feel welcome and answer my questions. I never felt pressured, or deceived. The professionalism and honesty at this dealership is remarkable! Congratulations BMW Of Gainesville

flynryan15

21 de jul. de 2015

I found a 2012 Black BMW 328i on cars.com I filled out the information request and was contacted by Mike Ramesar a Sales Manager at the dealership. I cannot speak highly enough of Mikehis personality and professionalism. I made a appointment to come see the vehicle and headed to Gainesville. I was immediately greeted by Eric Corley Used Car Manger when I arrived and Eric had the BMW waiting and cooled off( a major plus in the Florida summer). I drove their car and they drove my trade, we both were happy and sat down to crunch numbers. Eric and Mike worked extremely hard to earn my business, we negotiated for over 6 hours. During that time they brought Chris the Head Technician out to answer all my questions about the certification process, scheduled maintenance, etc... I also got to chat with Susan who offered a wealth of BMW knowledge. The General Manager Scott finalized the deal giving me a great offer on my trade. The trip through the Business Office to finalize the paperwork was a breeze Matt the Business Manager doesn't waste his clients time and he doesn't try to jam a bunch of products you don't need down your gullet. Even Todd from the parts department came back in after he closed because I wanted a BMW thermos and key chain.After coming out of the Business Office, Eric worked tirelessly to deliver my car! He helped me empty my trade, he had the BMW gassed up, cooled off and spotless. He sat in the car for a hour teaching me everything the car does. I literally had to kick him out ;-) not a bad thing, but the dealership was closed and he needed to get home to his family. Every team member I met went above and beyond to make me feel welcome and answer my questions. I never felt pressured, or deceived. The professionalism and honesty at this dealership is remarkable!Congratulations BMW Of Gainesville

Tricia

2 de jul. de 2015

Stopped in at BMW of Gainesville to have my Bluetooth checked on my 325ci they took care of it right away While there I asked Eric Corley if they had any trucks for sale. I had been looking for a 1 ton dually diesel for the last 8 months. They had it and at a really great price Eric was a great help and we left with our new truck!

BJ

2 de jul. de 2015

By far the best all around BMW purchasing experience in my 20 years of owning BMWs. Knowledgeable, forthright and very helpful staff.

Terry Caudle

9 de jun. de 2015

Last week I stopped by to get my 2011 328i washed. While waiting I was talking with Gregg Green, client advisor, he was informing me of some of the great incentives that were available now. I told him that I was thinking that in the near future I might be interested in a X1. He told me that he would be happy to put some numbers together for me. He suggested that we test drive the X1, which we did. I really liked the vehicle and when we talked numbers, I decided to purchase the X1. This is the 6th BMW my wife and I have bought from the dealership, Gregg has played a part in most of them. The company is great to deal with. I have never felt pressured to buy, they go above and beyond to help you find what you are looking for. They work diligently to provide a potential buyer what the cost will be and then let them make their mind up without pressure. BMW builds awesome vehicles, they are the best in my opinion. After doing the paperwork I was shown how to operate all of the features of my new X1 by Susan Triana, BMW Genius. You would be surprised how the features have advanced in 4years. She made sure that I was comfortable with all of them. The great thing about BMW of Gainesville is the people, they are all first class, you are always treated so nice, I don't know if there is a friendlier place around.

John and Jillian

26 de may. de 2015

I just purchased a 2014 vehicle from BMW of Gainesville. And I had the pleasure of working with Mike Ramesar and Eric Corley. Both did a phenomenal job. The whole staff at this dealership were friendly and made my wife and I feel like we were their number one priority. I highly recommend everyone experience what we experienced at this dealership. Go buy a car from them and see what I'm talking about.

Electric Car fan

26 de may. de 2015

I called BMW of Gainesville about a leftover 2014 i3 they advertised online in May 2015. I gave them the stock number and was told that it was available and qualified for $4000 off. I drove 2 hours to get there,, where I was told that it had just sold...2 hours prior to my arrival. When I pointed out that I had called 1 hour 50 minutes before arrival, that story changed to having sold minutes before I arrived. They did however offer to sell me a lesser model (base wheels) for $4000 more! In essence a leftover, 8 months after the end of the model year, for over full sticker price.While it is possible that this was not a bait and switch, it is also exactly consistent with a bait and switch

Kay

1 de may. de 2015

Greg Green is honest and makes buying a car fun. He is easy to talk with, he wil find just the right car for you and has everything ready when you arrive. I have purchased 5 cars from this dealership and all from Greg. He is the reason I keep returning. Judy in service is kind and easy to deal with, she gets the job done for you and has the car ready when u arrive. She keeps in touch during the service process. Greg sets the bar high for sales and is a tough act to follow. He is a very nice person and that is what comes through when buying a car. Susan the BMW expert is also great, she is so kind and caring. There are too many great people at this BMW dealership to mention.

Andrew

21 de abr. de 2015

This place really deserves 6 stars. I have purchased 4 cars from Greg Green, and I live in Savannah, GA! That's should, in itself, should speak volumes on the quality and quantity of service this dealer provides. Great invenory, great service, great place, and even better people.

Somi

11 de abr. de 2015

Jakob, Adam, Mike R, Scott, and Matt are a great team. They are all friendly and went above and beyond to make our buying process as smooth as possible. I highly recommend anyone going to BMW of Gainesville.

Ira

30 de mar. de 2015

I've been driving BMWs for 15 years, and am one of those who enjoys the BMW driving experience, follows the brand, and pretty much knows what they want. I've bought 3 in 5 years from this dealership. The first was in 2010 when I lived in Jacksonville (I moved to Gainesville in 2011). It's worth the trip. Unlike what I ran into in Jacksonville, these guys are genuinely friendly, easy to deal with, and for the most part don't act like stereotypical car salesmen. I enjoy visiting with them when I get my car washed, and they are far and away the nicest group I've ever run into in the car business (I'm 67 yrs old). My salesman has always been Gregg Green. He's a unique individual. He doesn't push - he helps me out as I go through my process. That makes the experience enjoyable. Scott Mills, the Sales Manager, has to keep the sales numbers going, but I don't hold that against him. He's a really nice guy, makes himself available, and I always enjoy chatting with him. As for service advisors, Judy and Sharon are the best. Personal, easy, and a pleasure to deal with when something goes wrong, or if I just stop by to get a wash. Along with Gregg, they're tremendous assets that make the dealership what it is. This is a unique group that I would highly recommend.

bangarang

23 de mar. de 2015

Gregg Green was very easy to work with and did an amazing job.

Tim and Julie Bales

20 de mar. de 2015

We just bought a very lightly used Acura MDX from BMW of Gainesville and are very pleased with the experience. We were treated very well and were able to make a deal we were comfortable with. Bonito and Mike were most helpful in working with us to get the deal we wanted. Matt in the finance department explained all the paperwork and options available to us in a very understandable way. The new facility is very nice as well, we were there on the third day after they had moved in and everything seemed very organized and well set up considering the short time they had been there. We would recommend anyone looking for an upscale car or SUV, either new or used to visit BMW of Gainesville. Tim and Julie Bales St. Augustine, Florida

Fern

3 de mar. de 2015

This is the second car we purchased from Gregg Green at the BMW of Gainesville. He has always been very helpful in the buying process and answers any questions throughout the process. I would highly recommend Gregg is you are interested in purchasing a BMW. We have also had great service with Sharon Keen in the service department with our older i335 BMW.

Don Lovett

2 de mar. de 2015

Excellent friendly Service. I would recommend This to anyone looking to buy a new or used car.

TSullivan

24 de feb. de 2015

EXCEEDED EXPECTATIONS. Good Price, extremely easy to deal with. Flew down from NC to pick up 2014 Mercedes ML350! Mike Ramesar was great to deal with. Answered all of our questions promptly, even sent a HD video to us highlighting features of the car.

Dan

22 de feb. de 2015

The sales rep business manager and all the folks there worked with us to get the deal we were looking for.

Wayne and Shannon

21 de feb. de 2015

Meet with Mr. Bonito Chanderbali, he was truly an exceptional rep of the company. He made sure that we had the product we wanted and that we were pleased. Thanks Guys. Additionally, all of the other members of that was exceptional as well.

Kevin and Kate

9 de feb. de 2015

My husband and I moved to Nashville, TN a little over two years ago from Jacksonville and we just keep going back to BMW of Gainesville for our vehicles. My husband and I were in the market for an SUV and we looked at several models and visited several dealerships here in Nashville hoping we could find that connection that we had in FL. We were in no such luck, we decided to reach back out to Gregg Green at BMW of Gainesville asking for assistance as the SUV we were looking for is very rare to come by. Gregg managed to find what we want at the ideal price in a short time frame! We drove from Nashville to Gainesville to exchange vehicles and the experience was pleasant and enjoyable, like visiting old friends! We are so happy with our 2014 Touareg and it handles like a dream in the "hills". Thank you again Gregg Green and the sales people at BMW of Gainesville I am sure we will return.

Earl

18 de ene. de 2015

I recently purchased my new BMW from this dealer and had a wonderful experience. Everything from the competitive pricing to the delivery was exceptional. I custom built my car and the service manager kept me informed of the time until it reached Gainesville. Once I arrived at the dealership, I was introduced to my vehicles features by a BMW Genius who went over everything and helped me customize my car. The salesman was very knowledgeable and made my experience efficient and satisfying. I live in Jacksonville, FL and would highly recommend BMW of Gainesville to anyone looking for a new or used BMW. It is well worth the drive.

RECA MECAL

25 de jul. de 2014

I ORDERED A CUSTOM CAR FORM THEM, I WAS HELP BY A GREAT SALES PERSON, DIEGO BARBOZA, HE TRACKED THE PROGRESS, DID AND EXCELLENT JOB AT DELIVERY AND MULTIPLE FOLLOW UPS . EXCELLENT COMMUNICATIONS SKILLS.

Vishnagara

1 de jun. de 2014

Very good buying Experience. Diego Barboza had made car buying experience very easy. He is excellent sales person I wish him all the best. Very good customer service.

Andrea

30 de may. de 2014

I bought my first ever car here, and was very surprised how nice it was. I went to a few other dealerships and everyone was very pushy, I told the other places 3 or 4 times that I was looking for only a couple of vehicles, and they kept pushing me on anything they could find, or trying to raise my budget. But then I found Diego... Diego was very helpful and very understanding, he listened to what I wanted in a car, and how much money I could spend. He showed me cars that I could realistically afford, and after I picked out a make, model, and color he helped me look at other places to make sure that VW gave me the best deal, and they did! About 1 week after I bought my car (2011 Jetta SEL) I noticed the passenger windshield whipper would not lift all the way up, and was bumping into the hood. I panicked, figuring the car had been in an unreported accident. I e-mailed Diego, and he set me up with an appointment to look at the car, the repair shop was great, they made sure my hood was aliened, and then showed me that all the Jettas have this "issue" (German engineering?). They did not charge me for anything, and they even gave me some chips that were covered in chocolate (and they were awesome). After that I have found no issues with my car, it runs great, I can still clean the windshield with no problems. I am really happy I decided to buy from VW of Gainesville, and that Diego was there to help me!

Ashley of Tallahassee

19 de may. de 2014

I love this place. I live inTallahassee and I drive to Gainesville just to get my car repaired by this dealership. They stayed late for me because I was running late. The service dept has an amazing staff. Kristina Parrish is the only service writer I'll ever use. She's very helpful and quick. Great experience every time!!

Mary

13 de may. de 2014

This was the absolute best experience I have had at a car dealership. I can not even imagine going anywhere else. Diego Barboza was the most knowledgeable and helpful salesman I have ever met.

EM unhappy customer

12 de may. de 2014

After reading these reviews I'm glad to see that I'm not crazy. My car is currently at their facility and I have been everything but satisfied. I took my car in for an oil leak which they fixed. However, as soon as I got home from the dealer my car began making a squealing noise and my heater pressure was decreased (it was more air than heat). I called the dealer and it took all of two months for them to get me back in. They didn't hear the noise that I heard everyday for two months so I had to take time out of my day to go back to the dealer three days later and point the noise out to the mechanic who then says to me "hmmmm it is squealing, it sounds like a little bird chirping." Really? So they fix the noise which I paid for (and I shouldn't have paid for it since this is something that occurred while my car was in their possession). I get my car back and was told that everything was fixed and that the mechanic adjusted the pressure in iDrive so I shouldn't have any issues with the heat anymore. Ha! The very next day I hear the noise again and to make a long story short I now have squealing noises (which they supposedly fixed before but the next day after getting my car back the noise continued) no A/C on the driver side, and a dealer that's trying to charge me for things that they "think" maybe wrong with my car. Keep in mind my car had absolutely none of these issues before taking it for them to fix my oil leak. Lol..... Really you want me to pay for what you "think" is wrong? Absolutely unbelievable! Have they lost their minds?

Suzanne Shan

10 de may. de 2014

very knowledgable and helpful. Took their time and explained several models. Would definitely come back. My friend has owned a VW for over 30 years....

Regular dude

19 de oct. de 2013

These salespeople speak slick car dealer talk and have a hard time finding cars

kaeck

16 de oct. de 2013

I called and asked for information on a used Z4 and when I could test drive it. Next day, I visited the dealer only to find that the vehicle was in the shop and not in a merchantable condition.although assured otherwise the previous day. After a 200 mile round trip to see the vehicle, one can imagine the frustration but the staff was surprisingly and amazingly albeit inappropriately "cheerful",. attesting to their concern for image and positive reports. After assurances that the needed part would be in the next day, I received something of an incoherent voicemail from a female who sounded like a teenager that the "part won't be in till the end of the month". Stay away from these children and find another dealer.

Oshierja

13 de ago. de 2013

After initially stopping by Mercedes of Gainesville and receiving the worst customer service, I was able to completely relax and feel at ease with the friendliest and most helpful of people at BMW of Gainesville. Both Bonito and Bobby went above and beyond during my visit and, even though I didn't make a purchase, I will definitely be coming back when they have the car I'm looking for. I would recommend this dealership, and specifically Bonito, to everyone and anyone in Gainesville.

disappointed

16 de abr. de 2013

We have had nothing but bad experiences with this dealership's service department. First, they have been rude and inappropriate/unprofessional. But beyond that, they are just BAD. Twice we have driven in for a service with a working radio and TWICE driven out with one not working. Both times, they have claimed that it absolutely could not be their fault, and so we were left buying a new radio--for $1000 each time. Our newest problem is that our turbo in our engine is now ruined after they did not refill our oil at an oil change. We spoke to the service manager and he offered us a $200 credit that we aren't even going to use--for fear that we will have a new problem after leaving. DO NOT USE THEM. We found two very good independent shops that we are now using and can't stress enough how much you should NOT EVER go to the VW dealership.

rjlpkl

21 de mar. de 2013

The "Client Advisor", Eric Corley I met with had an outstanding knowledge of the BMW X1 model I was considering buying. We reached a fair price, and reviewed details with Bobby Watts All of our discussions were conducted very amiably. I left feeling very comfortable with the BMW of Gainesville dealership. I was among friends. Scott Mills the Finance Manager concluded our deal quickly and very professionally.

JohnSeymour

15 de nov. de 2012

I was in the last months of my lease of a 2010 Subaru and was in the market for a new vehicle. Researching online I was looking for a car that was practical and fun to drive. BMW kept showing up in my searches.A co-worker suggested Gregg Green at BMW of Gainesville (she purchased a 330i several years ago). When I arrived at the dealership I was greeted by several friendly people including Bobby Watts that I found out later was the General Manager of the dealership.I must say that Gregg and Bobby worked with me and in the end (2 hours after their closing time on a Saturday) I drove off the lot with a brand new beautiful BMW 328i at a great price.As a bonus Gregg offered and got the car tinted for free. I would definitely recommend this dealership and will definitely do business with them in the future.

'10 Jetta TDI

25 de ago. de 2012

After a bad experience the day before at a different VW dealership, I drove down to Gainesville to look at a used Jetta I had emailed them about. The email communications were great and the service at the store was even better. I dealt with Bennie Phillips and I couldn't have been more pleased. I'm sorry I don't remember their names, but the sales manager and finance manager were also super nice and very accommodating. I would buy another car there in a minute (and probably will in the future).

pa

7 de jul. de 2012

Judy got my car in on short notice, was super-friendly as always, communicated quickly about the work needed, and returned the car the same day.

ShandaHoffman

24 de jun. de 2012

Visiting BMW of Gainesville has always been a pleasant experience for me. My customer service representative is Sharon Keen, and she is the best! She's very knowledgeable and extremely helpful. If I'm waiting for my car to be serviced, everyone who walks by says hi and makes me feel very welcome. I dfeinitely recommend BMW of Gainesville for anyone looking to buy a BMW or to get one serviced.

Gator girl 2005

18 de may. de 2012

Love my "new" Scion xB! Great people, couldn't have been a better experience.

GatorNurse87

22 de ene. de 2012

David really went the extra mile to get me and my husband the car we wanted! He was very helpful and friendly. We had a great purchasing experience and would recommend them to friends and family!

Mike12222

18 de jul. de 2011

AWFUL CROOKS!, they are the only dealership to fix my car and refuse to honor the CPO warranty for a broken bolt. They claim I broke the bolt myself, when it is obvious either their technician broke it or it broke from workmanship from BMW. My car is 2006 BMW 325i with full CPO warranty and maintenance package, yet they still want $3300 to fix a broken bolt. Unbelievable. They are crooks! Never use this dealership or buy a BMW from them.

anjkarnes

9 de abr. de 2011

The entire sales staff was extremely friendly and they made purchasing my first BMW a happy and memorable experience! I would highly recommend this dealership to ANYONE interested in buying a BMW. My husband and I look forward to future purchases with them.

swilson27

28 de feb. de 2011

I was very impressed with the service received from this dealership. We were made to feel just as important as the next customer. I didn't have to drive a thousand different cars. Bonito actually listen to what I wanted and I drove 2 cars of which I now own! Bonito was awesome to deal with I will buy every car in the future from this dealership and Bonito as long as he's there.

DrewBoyd

26 de feb. de 2011

They provided us with the exact deal we wanted - Bonito Chanderball is knowledgeable, courteous, and joy to work with. We highly recommend him!We purchased a 2009 VW Tiguan in impeccable condition clean inside and out. The price was well with in our budget, and the dealer worked with us getting our monthly payment exactly where we need it to be. They gave us top dollar for our trade-in.We are exceptionally please with our entire experience. By the way, there facilities and customer accommodations, restrooms, waiting room, and staff is top notched.

Robert Cameron

24 de feb. de 2011

I am 66 yrs. old and I have bought many cars during my lifetime. I purchased a used car from BMW of Gainesville yesterday. It was somewhat of a complicated transaction because of my 140,000 mile trade in and consequesntly it took several hours to complete. The salesman,Jack Brockmeier, made this the best best buying experience that I have had.The F & I guy, Matt Kynard was also excellent. The entire dealership staff is very professional and competent.Buying a car is not usually a pleasant experience for me becaus I am not a patient person. The BMW of Gaiensville staff made this purchase a pleasure.

frededelson

14 de feb. de 2011

Very cordial and accommodating. Dealership is clean and well maintained. Everyone was helpful and knowledgeable. My experience was very good and I would recommend this dealership to others. They were not pushy and treated me with respect. All in all I enjoyed the experience.

happydriver432

10 de feb. de 2011

Buying a car is usually an exciting, but exhaustingly stressful experience. I was searching autotrader for my car, and located exactly the one I wanted at BMW of Gainesville.I emailed the dealership and received a phone call from a salesman within an hour. I was in frequent contact with him over the next few days, as he got all paperwork, including financing, in order. He was very courteous, friendly, and willing to work late just to get my paperwork completed in time for me to pick up the car that weekend.The dealership itself was very nice, and everyone there greeted you with a friendly smile. The price that I got on my car was fantastic, and more importantly, so is the car. Overall, I must say that it was the most enjoyable car-buying experience that I have ever had. I would recommend this dealership to anyone!

Grateful customer

10 de feb. de 2011

Gregg and Matt and the rest of the staff made it a pleasure to buy a car. They were all friendly, courteous and down to earth. Gregg was incredibly helpful in finding what I wanted and always had my best interests in mind. He made sure I stayed within my budget and insisted that I find the best deal for me, even if persistence and patience was the answer. I've never had a better experince buying a new car. If you're looking for a great deal and an exceptionally helpful dealer, this is the place to go. If you're picky about what you want, Gregg will work to make it happen.

cpopwell

31 de ene. de 2011

My husband and I highly recommend BMW of Gainesville. Not only did we get a great car at a great price, we received excellent service throughout the entire process. Our sales consultant, Bonito, was great to work with. Greg and Matt also provided great service.