Randall Lowe

11 de nov. de 2016

Great Experience. Kyle addressed all my needs and had the car ready

Normlasvegas

11 de nov. de 2016

Awesome!! I highly recommend Sal Cucco and Maya Jankovic of Desert BMW. They're super friendly and knowledgeable.thank's to Jackie at front desk too.:)

Honeybunnie13

10 de nov. de 2016

I got charged for two hours of labor without being asked for permission to work on the car a second hour or even being notified that my car even needed extended time! I signed and agreed to pay for the 1 hour of labor only and the rep onMy file told me in his own words that if any more time was needed I would be notified but I was not! This place does nothing but scam people I asked for one specific procedure to be done not for your technicians to take my car apart! The rep in charge of my file was Giuseppe Carcione, and I am extremely upset that he has charged me for things I haven't been notified about!

Terry Ellefson

7 de nov. de 2016

Kyle Hartshorn is my service adviser and is a true Professional.

Mom of Shopper

4 de nov. de 2016

We paid cash & was surprised at how long the process still took.Nader in Sales & Joe in Finance(again, no financing needed) were awesome.

Durant Brockett

2 de nov. de 2016

It was efficient and very professional. I did not have a long wait and the work was done in a timely fashion.

Taryn Q.

1 de nov. de 2016

Stefan was very professional and very efficient in getting us the best deal. I loved that we did not have to spend the entire day there and they did not haggle us with high numbers. They were very straight to the point and was able to get us a great deal. Very satisfied with my experience.

Karen Wong

1 de nov. de 2016

Great service as always! Wait time was not long. Customer service is the best!

Martin McKenna

21 de oct. de 2016

As a manager in the car industry, it's refreshing to come across service that you would expect from your own employees. Cesar Tereso surpassed my expectations on a recent service on my M6. I was kept informed throughout the entire process and felt confident that the work would be done right. Thank you, Cesar.

Marti Ladd

21 de oct. de 2016

Chad and everyone at BMW take great care of their clients!

Isidro Garcia

20 de oct. de 2016

Roberto was nice and helpful he provide with the warranty and estimate on my car.

James Witt Jr.

18 de oct. de 2016

my service experience was excellent; the vehicle was complete as promised and I received a follow up call to ensure I was happy with the overall experience.

Kirk Lee

17 de oct. de 2016

Great Job!!! Great customer service. Ceasar is the very best.

RALPH REGOValued Customer

12 de oct. de 2016

TECHNICIAN VERY COMPETENT AND COURTEOUS. FACILITY VERY CLEAN AND WELCOMING

Steven Sloter

11 de oct. de 2016

Caesar is gracious and professional and a wonderful representative of the BMW team.

Ashley Bravo

11 de oct. de 2016

Thanks to BMW Las Vegas and specially to Awaku Awuah To help us we All the process. He was a awesome seller, courteous and very professional.

DG-M6

11 de oct. de 2016

Tyler was fantastic to work with! I would recommend him to anyone who needs to get their BMW worked on.

Stanislav Gorbatov

6 de oct. de 2016

Fast respond.Awesome dealership. I will do business with them again! Overall experience was very professional and friendly.

Angela Washington

2 de oct. de 2016

The salesperson and I bought the car from was okay however while sitting there waiting for them to complete the financing, I heard a gentleman tell one of his salespeople to help the person with a 7 Series first because 7 Series has precedence over all of their cars. That made me feel like I was definitely at the bottom on the totem pole with my Chrysler. The next day I was told to bring the car back because it had a spray of something all over the windows. I sat for over an hour waiting for them to clean the windows. After 1 1/2 hrs. I looked out the window to see my car was not moved. They forgot about me. They than said we will have a porter take care of it if you can wait a bit longer. Twenty mins later, still in the same original spot. I told them to give me my keys so I could leave. They apologized and said the detail shot closed 2 hours ago. Really?? They did come out to my job the next day to pick up the car and have it detailed. That was nice however, of course they failed again because the back window still had the film of whatever was on the sides and the inside was not cleaned. I asked if they could clean the inside like they said they would when I bought the car. I wish I bought my Chrysler from a Chrysler dealership instead of BMW on Sahara. If you are not going to buy a BMW (7 Series) I suggest you don't go to that BMW dealership.

Maria Elwell

30 de sep. de 2016

Excellent---Richard Tornocustomer service, excellent quality service and facilities

L Lawson

27 de sep. de 2016

To Whom It May concern I have owned BMWS for several years now and also have had them service with BMW service department. Most importantly having a personal repor with your owners, after the sale has been completed is key for me with the service person and their the following up with my concerns. From BMW and the entire team over the years has been nothing but EXCELLENCE in all areas ! Always addressing my concerns, fears in maintenance with all of my autos: BMWS 328I, 528i, 528I, 750i and X5. The BMW team has answered and educated me in all areas of concerns and I so appreciate such it brings me clear understanding of all.Each car services experience for each, has always been nothing but a good one and my rating for BMW service is an excellent experience !Thank you and your team so much !

Valued Customer

27 de sep. de 2016

Great service , fast and efficient . Very satisfy .

Kim

25 de sep. de 2016

Annual service. Excellent customer service and care. Service writer Butch explained everything to me. Car was washed as a courtesy. I am very happy with this dealership.

Oscar

21 de sep. de 2016

Happy how they treated me from beginning to end. I might be having my services of my car to this location from now on.

Gary S Marrone MD

17 de sep. de 2016

My experience was not only unbelievable, and I would certainly continue with the person.

Valued Customer

15 de sep. de 2016

Always very nice and informative. Great customer service.

Yuan Zhang

15 de sep. de 2016

Great experience at this dealership. Highly recommended.

BMW at las vegas

14 de sep. de 2016

very good, excellent, satisfactory. Cesar was very kind and helpful, I was always very important when I go see him. All in all he is an excellent employee

BMW X3 owner

12 de sep. de 2016

Excellent, but being requested to fill out surveys over and over again becomes an irritant.

Ronald Molina

12 de sep. de 2016

Ronnie did a great service always keep the communication with me about my car, great job and great service

BMW 328i XDrive

11 de sep. de 2016

Purchasing process was fast and easy. Loved the reservation process and easy pricing.

Richard Reed

9 de sep. de 2016

Great experience. Friendly service people, quick service, understood needs, got me in and out very timely, car got washed.

Valentine Sofroni

8 de sep. de 2016

Richard is alway a 5 star guy. Every time I bring my car in he's costumer service is above and beyond. Always calling for updates.

Zana

7 de sep. de 2016

Fantastic I'm always taking care of from you guys thank you Chad

Rob B

5 de sep. de 2016

Stefan was the best salesman I have ever encountered! Thank you Sir for a wonderful experience.

Tricia Bell

3 de sep. de 2016

Richard Torno is the best service personnel I've had at BMW of Las Vegas he treats you like you are a person not a number on a car( x3, x5 ).

John Mancini

2 de sep. de 2016

Nader was GREAT to work with and would def lease another car from him. Very courtisy to my automotive needs.

Mina

31 de ago. de 2016

Excellent service. Very customer focus and that's what service is all about.

2017 430i gran coupe

31 de ago. de 2016

Ozzy was great, He made it an easy, relaxed buying experience, I couldn't be happier!

Valued Customer

30 de ago. de 2016

RONNIE WAS AWESOME!!! TOLD HIM WHAT I WANTED AND HE TOOK CARE OF THE REST!!! DEFINITELY RECOMMEND HIM AND BMW LAS VEGAS

Jason Pannell

26 de ago. de 2016

Being from California I have many dealerships (including BMW) to choose from. As luck would have it though nearly the exact car that I was looking for (a white on black competition package M5) showed up at BMW of Las Vegas. My options were to buy the car sight unseen and have it shipped or go out and see it for myself. What I can say about any business is that you are only as good as your worse employee. Krystal, who handles my sales, was phenomenal. She graciously took the time to take all my calls and emails, answering all my questions and helping me much to streamline my buying. Since I flew in, they assisted in getting me to the dealership, even taking a detour so that I could have coffee prior to getting there. I honestly have never been treated so well at any car dealership. Joe, the financial manager was awesome as well. Buying a car is never a short process, but it was much shorter than what I am accustomed to. During that time Joe made real conversation and made the whole experience pleasant. Like I said, I live over 500 miles away and have many options much closer. This was my first out of state car purchasing experience and would be happy to go back for my next car and plan on doing just that. Besides that, driving home was a true joy getting to know my new car.

DG

20 de ago. de 2016

Service took too long. Dropped off car at 8:15 for a tire replacement and repair of sunshade. My car wasn't available until after 4:00 PM. However, I was provided a courtesy car.

Alina Saburova

13 de ago. de 2016

Always a great experience , everyone is nice. Love coming here :) thank you guys

Allan Jeffrey

11 de ago. de 2016

Shouldn't have to wait more than a half hour to retrieve my car

Bill

11 de ago. de 2016

Had the misfortune of dealing with this sad excuse for a car dealership in May 2016. During a cross country road trip in a new 435 X drive convertible, the thermostat quit in the open position. Closest dealer, was this sad excuse of a 'car dealer' in Las Vegas. Had car in by 8 AM was told I'd be called by 12:00, no call. Waited until 1:30. Left meassage with the assistant service manager whom was the service writer (a level of incompitance personified by his lack of action). Finally received a call at 2:30 that the part was not in stock, but would be overnighted & installed next day. Not hearing any confidence in this fools voice, I called the parts department to see if they had any pending special orders for the next day. Response, none. I asked again specifically about a thermostat for my year/type car, again the same answer. Called to 'chat' with the service writer whom had left for the day. Asked for the General Manager, whom was busy. Was told I'd be called back, no call. Called to speak to the service manager, whom was busy. He however, did call back. Confined that the part had not been ordered. I pointed out that the car had been there since early AM, that they had time to do things in a timely way, but instead elected not to. There was not much intelligence the service manager could shed on the problem. Now, it was going to be a three day ordeal. I asked for the car to be left out & I would pick it up by closing time. Upon getting in the car, I noticed my luggage had been opened & a expensive sweater was gone. Truly a example of why people are fearful of car dealers. Worst service in my life.

RickH

8 de ago. de 2016

My wife and I had an excellent experience. Our Sales Rep provided outstanding service.

Deebo

6 de ago. de 2016

Overall it was good service. It took about 7 hours, which was a bit long, but I did drop off my car there. The one issue that I had was that at the end, when I went to drive off, I noticed that my car still had water spots all over the front and the driver side half of my car. If you gonna wash the car, then do it right. I had to rewash my car again when I got home. And being at BMW, you'd expect a little more attention to detail. Pretty disappointed.

Eric

3 de ago. de 2016

I always fear taking a car to the dealership for oil changes or check up, until I bought from BMW of Las Vegas. Honesty and service it is what they do, now that's a company I want to do business with.

Tiffany Collins

2 de ago. de 2016

Dan was great to work with and made the process easy!

Amy

30 de jul. de 2016

Best car buying experience I've ever had. Lawrence made easy and pleasant.

Ernest

30 de jul. de 2016

when the part come in . the dealership was right on it and got it back to me clean and running great.

Amelia

30 de jul. de 2016

Roberto was very helpful, courteous, respectful & knowledgeable. I will definitely look him up again the next time I schedule my car for service.

Steve

29 de jul. de 2016

They Were Great. They worked hard to earn my business, and met or exceeded every expectation.

Charles

29 de jul. de 2016

Service was not what i exoected from BMW, not enough communication,repair took longer than it should and there wasnt any effort to provide transportation suring the repair. Constantly told one thing and everyday it wassomething else.

Jennifer

29 de jul. de 2016

Butch Condon is 10 out of 10. He has always treated my wife and I like we're family. I will not and have not anyone touch my vehicle except Butch and Benny. If it happen they will usually over see the work. I am always pleased when I come to see them.

Michael

25 de jul. de 2016

The entire staff was very friendly. Our salesman was extremely knowledgable and very helpful when he was helping us pick out our new 5 series. My husband and I had a lot of questions and he answered all of them in detail. It was the easiest car buying process I've ever been through. I would definitely recommend purchasing a vehicle there. Jennifer

Thomas morgan

23 de jul. de 2016

Took my car in for service and it came out worse than when it went in

Brandon

19 de jul. de 2016

First time we went to go check out a Kia Optima at a dealership in Sunset. We arrived, no one was there to help us or anything. So we moved on to the next dealership on Sahara for BMW & right away someone came to help us, was super friendly and tried answering our questions to the best of their knowledge. After an hour in, with a test drive, questions answered, help from both TK & Feng, we decided to purchase the Kia Optima Hybrid. Overall it was a great experience and would definitely recommend anyone to come by or check out BMW dealership on Sahara.

Angela

18 de jul. de 2016

Poor communication between other services. Up until my excellent service advisor, the wait for a car wash was ridiculous. It appears to me the car was purposely parked in the back so I would not see as of every vehicle was pulled to the front to get the owner attention and my vehicle was never pulled to the front. I sincerely recommend to look into it, as I was the only person sitting for almost two hours until I had to ask one of the guys bringing vehicles and calling for owner to find my vehicle and bring without washed. That's when he said the car has been parked for a while. Very strange where the car was parked. Again, either intentionally parked there or the worst communication ever. I have always been satisfied with BMW service but this is the second time service overpass the disappointment to a point I am not looking forward to renew my lease with BMW in the future at all.Additionally, my vehicle was due for out change since 3/2016 and I was never notified by my previous service advisor or anyone. I guess I have to check on that, something I never did before, I was always notified ahead of time.

Mike

18 de jul. de 2016

The service was pretty good. I had a little bit of trouble when i called them after they had my vehicle. I kept getting pushed from one rep to another and no one could give me a true update on my car. Other then that, the car works great now.

Mojgan vazeen

16 de jul. de 2016

Sam Baradhi my salesperson was amazing he was polite, genuine answered all questions

joseph Pino

16 de jul. de 2016

uneventful, and professional and timely A little expensive and could have been provided with a car wash

AdVan

14 de jul. de 2016

The evening that I visited this dealership, I wasn't intent on buying a new car. I had previously left another dealer (different brand) after they were unable to work with me on a CPO vehicle I had been researching for some time. I made a detour to BMW of Las Vegas afterwards on the recommendation of my girlfriend. A client advisor by the name of Rami Chaaya was the person that helped me through the whole process. I told him what I was interested in (mainly a two door coupe), and he showed me all the available options to choose from. After a short trek around the lot, I finally decided on checking out a '16 228i. After a short test drive up the road, we returned to the desk to discuss pricing. At this time the dealership was ready to close, but Rami was still patient in assisting me. I never felt rushed, or pressured to make a decision. He answered all my questions very well. After a couple back, and forths regarding the price of the car with the assistance of the sales manager Elie El Rai, we finally settled on a price that I, and my girlfriend felt was fair. Since my bank was closed, I wasn't able to pick up my new car until the following afternoon. My car was fairly clean upon final delivery, although a complete detail would've been greatly appreciated. Anyways, after Joe Spilotros in finance expedited the rest of my paperwork in an efficient manner, Rami drove my car up to the front of the building for me. I declined the "genius" because I enjoy reading my manual, and learning on my own. All said, I was thoroughly pleased with my experience from this nice group of people!

Nabil

12 de jul. de 2016

I welcomed getting a call to schedule my yearly maintenance. The service professional was exceptionally courteous and helpful in explaining what will be done and set my expectations on when the car would be ready. Facilities OK but could have used a bottle of water.

Deborah

11 de jul. de 2016

Giuseppe Carcione has always excited my expectation in this service department, he truly cares about his clients.

Frank

8 de jul. de 2016

Caesar and the BMW team were fabulous as always! Excellent service, clean facility and very helpful.

Lisa

5 de jul. de 2016

I have used the services of BMW Las Vegas for 15+ years and have always been treated with kindness and courtesy - never pressured.

Sean

2 de jul. de 2016

Great customer service from cesar. Keeps it friendly.

Kayla Nicole

2 de jul. de 2016

Buying my new car was easy and a great experience. BMW always treats everyday right. Everyone is so efficient and knowledgable.

John

28 de jun. de 2016

Good service...easy/fast in/out. This survey is too long...all you need to know is if was I satisfied with my visit. If not, what issues did I experience. BMW should have all my visit info on file.

Gary

27 de jun. de 2016

Took the car in for a water leak and transmission diagnostics. Facilities were good and wait time was reassonable.

Lionel

25 de jun. de 2016

A slight misunderstanding but Ronnie worked it all out.

Antonio

24 de jun. de 2016

DAnille was very helpful and accommodating. She was able to provide the things that I needed for the repair as well as explained my future needs.

Sandra

23 de jun. de 2016

great fantatastic car was very clean after they reset my engine service light

Mark Birnbaum

22 de jun. de 2016

Guisepe Carcione my service advisor always makes the car service experience an excellent one. My car is always taken care of properly and in a timely manner. His follow through is exceptional

Kristina

17 de jun. de 2016

Joe carcione is the best. He has made my experience at Bmw great. He is always there to help. He's professional and always gets my car taken care of without issues. He is a huge asset to Bmw service

Richard Allen Peters

17 de jun. de 2016

All things went well thanks to your staff. Wish you had a dealership in Montana!

James

16 de jun. de 2016

The 10,000 miles service for my 2016 BMW X3 covered by warranty. No major repairs needed.

Georg

14 de jun. de 2016

Joe Carcione is one of the finest service advisor I ever met, always gentle, courtesy , follow up , return calls right away, could not ask for more.

Ross A

10 de jun. de 2016

Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rose

3 de jun. de 2016

Best. Pricing, and excellent service at BMW Laa Vegas

Adrienne

2 de jun. de 2016

I went in with low tire message. Had a screw in the tire. Luckily I had insurance coverage for new tire and was out of dealership in about 1 hour with new tire. They brainwashed my car!

Stephanie W.

31 de may. de 2016

We looked for a BMW in Utah, but couldn't find the right one. Our salesman was amazing. He was very kind, personable, and helped us find the right one. Everyone else that we spoke to was very nice as well. We flew from Salt Lake and drove back, it was definately worth it!

Brandt

28 de may. de 2016

My wife and I were able to negotiate out lease through text messages and emails. The few times we had to actually go into the dealership, it was a very quick and pleasant experience. Lawrence Bergenfield was the associate we had the pleasure of dealing with. He was very professional and provided an excellent experience in looking for and ultimately leading our new vehicle.

Venumbaka

26 de may. de 2016

People nice and answered all questions.Giuseppe Carcione helped.

Keith

24 de may. de 2016

Initial drop-off was wonderful. Enjoyable, courteous, and knowledgeable staff. Always look forward to visiting BMW of LV.

Michael

23 de may. de 2016

Cesar Tereso is granted us an outstanding support in addition he is supper quick, knows what he is doing, corporative,& funny. I highly recommend you ask for him if you want the job done.

Ganesha

19 de may. de 2016

Went to get my BMW's check up and had a few other concerns. Upon the vehicle coming back they fixed all my addional concerns. I'm very satisfied and will be returning.

Gemma

18 de may. de 2016

Very clean facility specially the repair shop. Giuseppe was great service advisor. Quick and easy. Great staff.

Jerry

18 de may. de 2016

As always, great, pleasant, professional staff! It was a last minute emergency repair, the Team made time to take me immediately.

Debra

16 de may. de 2016

Excellent and reliable service. Our representative this time was better than we have experienced in the past.

Shane

15 de may. de 2016

It took longer than expected, If they would've called me and told me they could order the parts for me to order it I would have my car back three days sooner.

Jeffrey

12 de may. de 2016

Simple and efficient, as always. Easy drop off. Nice waiting area. Great staff.

William

12 de may. de 2016

Very accommodating even when everything and everyone is moving at top speed. Joe was a professional and made my day.

Donald

12 de may. de 2016

The staff was great especially Sal and Maya. Sal sold us the car and was very friendly and had a sense of humor. Maya was awesome, she showed us how everything works in the car and offered to come to my home to set the garage opener. Very happy with the customer service we received.

George P Schanz

12 de may. de 2016

Although the repair costs were high as were estimates for subsequent work it seems that repairs as all other purchases this day and age are high. This is especially true for luxury German autos and dealer overhead. Am not familiar with repair costs at American dealers.ThanksGeo Schanz

Karen

11 de may. de 2016

we were looking for a used car. the sales team did an excellent job in giving us all the options that we could review for our situation. they were very patient and took the time to review everything with us. we were able to get exactly what we wanted, good price for our trade in and excellent financing. we would defiantly recommend this team to our friends. absolutely love the used car that looks and smells brand new!!!!! thank you.

Elizabeth

10 de may. de 2016

I have to admit my experience with past service representatives has been poor. But I think I've found a winner. Tyler Gietzen gets the job done. He's thorough, informative and truly a great asset to the BMW name. Thank you for doing an amazing job every time I bring in my car.

Chad And Renza

9 de may. de 2016

Has to be the best buying experience we have ever had. Everybody was extremely helpful and knowledgeable. Not your "normal" car buying outing. Thanks Ozzy for your help - you are outstanding in your field.

Casey

7 de may. de 2016

I purchased a used Jaguar XF with Steve Glusco at BMW Las Vegas. I found the car online and that same day Steve helped me arrange financing, negotiated the price, and had the car brought to the dealership the next day. Finalizing the transaction and taking delivery took less than 2 hours. I'm Very happy with my new car. The entire process was very simple and stress free.

Martha

5 de may. de 2016

Always a great experience when either buying a car or servicing my purchased car.

Debra Pulido

5 de may. de 2016

We were in the market for a new car and thought we wanted a Mercedes-Benz. The salesman at their dealership did not make us feel like a valued customer so we left and went to BMW of Las Vegas. We were immediately helped by a salesman, Shawn Sullivan. He was very friendly and listened to what we were looking for. He graciously showed us several cars he thought we would like and let me test drive a 2016 535i which we fell in love with. We started dealing with him on the price and were pleasantly surprised how easy the processed was and we were offered a fair price without a lot of haggling. We also were trading in a Toyota Prius. They offered me more money that I expected to get for the car (I had researched it's worth before going car shopping).From there we were sent to complete the sales paperwork with Joe Spilotros. He was professional and quick and we were out of there in no time. When we returned back to our hometown, three hours away, we noticed we forgot to retrieve our garage door opener from our car that was traded in. Joe immediately overnighted the opener back to us! We would definitely recommend buying a car from BMW of Las Vegas if you are in the market for a luxury car.

PaulaS

3 de may. de 2016

Facilities are clean.. My service adviser is very efficient always very helpful and friendly. He knows what he is doing and knows his job well.

Sanjar

11 de abr. de 2016

Great service , helpfull bmw team extended warranty cover almost everything

GKT

21 de mar. de 2016

Checked in for may Appt. Got a call when the car was ready and went in to find a perfectly clean and serviced car.Great service!

34

17 de feb. de 2016

Very helpful in sorting through the many options that were available in the price range I was seeking. Found the perfect car!

julio jonathan olivera

17 de feb. de 2016

It was great experience, TK was a great help everyone involve help the process to be a great experience.

ailed16

13 de feb. de 2016

My first BMW was in 2010 and cannot imagine driving any other car. When you have an issue their customer service is the best. They listen to you and always try to help you with what you are looking for. I always enjoy dealing with BMW Las Vegas.

Car Experience

2 de feb. de 2016

DO NOT buy a car from this lot. They are quick to get you in a car but I have yet to have one person respond to my needs after I bought the car. These are needs the lot should respond to but obviously they don't care because they got their money. Do yourself a favor and avoid this lot.

Ryan

30 de ene. de 2016

Sal Cucco is a ROCKSTAR!!! He made the car buying experience one of the best I've ever had!!! No hassling, No haggling, No tricks , just good business :)) Sal definitely made us customers for life!!!!

Reggie Rosales

25 de ene. de 2016

I am very pleased with the great customer service at the service department at the BMW Sahara,Las Vegas. I hope that they always maintain that professionalism service standards reputation.Thank you for great experience.

Debbie McConnell - Jean Salomonson

20 de ene. de 2016

My mother and I had been in your store a few times. Apple Bratt was our sales agent. She has been and still is wonderful. She had searched for a car for my mother for weeks. She has followed up with her since her purchase. We can't believe our luck in finding Apple. I have purchased many high end cars and Apple has been the best agent that I have ever work with. She is outstanding in every way. OUTSTANDING

Lei Li

18 de ene. de 2016

they provide the Ultimate service, they gave me a loaner car to drive while my BMW 330i was in service. they service the car on time as pomiesed. when my car was done service, car was washed nice and neat even the inside. Thank you very BMW of Las Vegas.

Harriett Walker

16 de ene. de 2016

I needed to replace my car and was able to find a wonderful used car in my price range and one to coordinate with my wardrobe at BMW of Las Vegas. My salesman, Sal handled all of my paperwork professionally and I was pleasantly surprised to find a great BMW vehicle to purchase. I would recommend this dealership to friends and colleagues when they are looking for a reliable top of the line vehicle.

L. Santini

15 de ene. de 2016

The service was done correctly and on time! I have never had a bad experience there.

Ricky Franco

13 de ene. de 2016

Good service, willing to work with you. Clean facility.

Caesar

13 de ene. de 2016

ceasear was awesome in the service department. Great coustomer service, polite as well.

Rajiv K

11 de ene. de 2016

Rich Torno- one of the service managers took time to explain needed mainteinence, kept me updated re: status of work and got me in and out of the dealership faster than expected, thank you Rich!

Glenn

11 de ene. de 2016

Went looking for a new car at BMW of Las Vegas and was met by a sales person named Takeshi they call him TK for short. From there everything else is history. He helped me get a great deal on a BMW X5 2015.He's very friendly knowledgeable helpful and resourceful. So when you go in to purchase your next BMW ask for Takeshi, he will make sure you're very well taken care of.Thanks TK!

Teresa Williams

10 de ene. de 2016

I traveled from Utah to get a van I saw on line and got exactly the price that was listed! No hassles, they were great to work with!!

LVLolita

8 de ene. de 2016

Car went in for 50K mile service and new tires. Overall my experience was great and Ceasar was very helpful and informative and he did better in price matching brand new tires. Very happy with service !!

Bill

4 de ene. de 2016

Jeffrey did an amazing job and went well above and beyond what was expected of him. Always great dealing with BMW.

Patrick

4 de ene. de 2016

Gonzalol made our buying experience so relaxed and smooth no pressure.

Christine C.

1 de ene. de 2016

We purchased a certified pre owned BMW and the entire process was simple and stress-free. Just what you would expect when purchasing a luxury vehicle. Sam is very attentive and friendly. They added on an additional service package free of charge. We are very happy with our vehicle and the entire experience.

Jack Abrams

30 de dic. de 2015

Overall happy service. Did not try too hard to upsell.

Taunya

30 de dic. de 2015

Sam Baradhi, Salesman for BMW of Las Vegas was GREAT! The process was smooth, not pushy, straight to the point and expedient. I will refer Sam Baradhi to all my contacts that are looking to purchase or lease a BMW.

Jaymee10377

28 de dic. de 2015

I have purchased 3 cars from this dealership and the process has always been a good one vs. other dealerships where you do the "back and forth thing" for hours, etc. My salesman was pleasant, friendly, and made things pretty easy and as quick as it could be. I would recommend this dealership to anyone looking to purchase/lease a BMW.

MarjiLV

23 de dic. de 2015

David made my buying experience a pleasure.Everyone was polite and helpful very upbeat.

Barbara G. F.

22 de dic. de 2015

While I was online doing my due diligence through Cargurus.com, I found the perfect BMW for my wife and at the right price. I decided to go directly to the dealership BMW of Las Vegas where I met Dan Perlstein who made me feel very relaxed and at ease. We must have talked for at least a half an hour before he started asking what car I was interested in. He answered all my questions with knowledge and I think from firsthand experience. Dan must understand how the general public feels about how stressful it is buying a car; I did not felt that. If anyone is reading this review I recommend Dan to make your buying experience the best you will ever have.

Olivier B.

22 de dic. de 2015

I have always been a VW an Audi fan and this is my first BMW and the service was phenomenal. Carl Sterlin even drove to my business to see how the car was doing.

Christian Schmidt

19 de dic. de 2015

Jeffery Anderson - was very patient with me - It literally took me 4 month to make up my mind and finally he found me the Car, the Deal I wanted - couldn't be happier! Jeffery truly enlivens Customer relationship- Live BMW glad I found my way back. - the car is great!

Nicole Schutz

17 de dic. de 2015

By some chance of fate I was gifted with the experience with Sam and Mo. They were an absolute dream to work with, I felt like family from the moment I walked in. The process of leasing my car was seamless, quick, and as good as it could possibly get. This was my first experience with BMW and I could not be more impressed. The hospitality was superb. I feel like I made two new friends and I am completely in love with my car! Win Win Win.

William C Hutcherson

16 de dic. de 2015

I took my 2014 BMW 5 Series car in due to the service engine light being on. Had to leave the car overnight because the programming of the computer wasn't complete. I was given a loaner to use until completion. The service was fantastic and personnel were knowledgeable and very pleasant. I had a good experience and will continue to have my BMW serviced at BMW of Las Vegas, NV on Sahara Ave.Mr Gerald Condon (Butch) was very helpful in explaining the problems to me and went above and beyond in making sure my needs were met. I thank him very much and hope to be assisted by him on my next service visit. Thanks again Butch!!

Joel Raiman

15 de dic. de 2015

Everything about BMS and our salesman Keith was superb

Samantha Jaramillo

11 de dic. de 2015

I don't think I will ever go anywhere else to purchase a car! Our client advisor, Jeff Anderson worked diligently with us and thoroughly explained and completed every detail. He was outstanding!!!

Rose

10 de dic. de 2015

Krystal was amazing! From the moment I made a phone call to find out about the car to the time we were driving off the lot with the car, the customer service we received was excellent! . At the start of this process I was out of state for Thanksgiving. She was on top of things. She made sure we were in contact via email. Everything was set up so that all I had to do when I got back into town was look at the car, drive it, and sign papers. No games. LOVED THAT! Straight forward.Thank you Krystal!

Crystal W

10 de dic. de 2015

Sam Barricella at BMW Las Vegas is great! He answered all my questions promptly and thoroughly. If you contact him he gets back to you within 24 hrs, if not immediately. He made sure that my first experience with BMW was nothing short of excellent. Although there were issues with my order, out of his control, he made sure to keep me informed and definitely made me feel like a valued customer. Great experience!

Phillip A. Braga

8 de dic. de 2015

Both sales people that helped me were very knowledgable and helpful. They made my purchase fast and easy

Ed

7 de dic. de 2015

Just brought in for 30,000 mile service and to reinstall driver side kick plate. Had 8:30 Am appt and was going to wait. Tyler saw me at 8:30 said it would take about 90 minutes and asked if that was ok. Finished a bit early, Waiting room is nice and comfortable. Coffee, tea, fruit, snacks, and football on TV could not be any better.

cdown

6 de dic. de 2015

Buying my first car was easy with the help of everyone at BMW. They had such an amazing sales team! Everyone was very helpful and accommodating to the price I was hoping to pay for a first car...couldn't have asked for a better experience!

Kent

5 de dic. de 2015

Friendly sales staff provided an efficient buying experience that resulted in a sales price that was fair to both parties.

Tim

28 de nov. de 2015

We were dreading the new car purchase process. From the moment we stepped into BMW Las Vegas, we could not have been treated better. The facility is spotless and well organized. Jeff Anderson, our sales Rep. immediately greeted us with open arms and proceeded to guide us through the model selection process. With his help, we quickly identified the model for us. Price negotiation was painless, yes...painless, which is usually the worst part of new car buying. Option selections were explained clearly. And, our trade-in negotiation could not have been fairer or easier. The new car was ultimately delivered ahead of schedule. Hats off to Jeff Anderson and BMW Las Vegas!

Fransisca

23 de nov. de 2015

We were out of town when the temperature light came on. BMW sent a tow truck to take my car to the nearest dealer which is Las Vegas. Butch, the service advisor took care of everything and he is very pleasant. I got my loaner car for the day. BMW Las Vegas changed the electric water pump and washed my car. Everything is under warranty and my X5 is fixed. My car was done at the same day. Thank you very much for the wonderful service experience with BMW Las Vegas and Butch (the service advisor). I appreciate your help.

B.O.B

20 de nov. de 2015

Superb customer service and attentiveness. Clean facility, comfortable environment and constant update about the vehicle.

Scott Isaksen

17 de nov. de 2015

They gave me a deal I couldn't refuse. My salesman answered every Question I had. They were courteous and did not do a hard sell. I will travel from Cal to vegas to buy a car from them from now on.

Anna M Munoz

16 de nov. de 2015

Very good quality service. Mr. Sam was very nice and understanding with all my needs.

Jan R.

12 de nov. de 2015

Krystal Perry was our sales person at BMW of Las Vegas. She made our first BMW purchase a great experience. Everyone at BMW of Las Vegas are very friendly and they truly understand what customer service really is. Their awesome customer service did not end after signing all the paper work. Krystal is the kind of sales person you want to deal with all the time. She definitely goes above and beyond her job description to keep her customers happy.

Tennis fan

2 de nov. de 2015

I've purchased BMW 5 series. I went to the BMW dealer to look for an used car to replace my 2011 BMW 3 series, which I had for 2 years and was nearing 50, 000 miles. ( bought it 2 years ago as an used car, from the same dealer). After doing math with my husband, we realize that leasing a new BMW is just the same deal as buying 2-3 year old car. Our objection was to have roughly the same monthly payments. The representatives at BMW helped us to achieve that goal.

Joseph A

1 de nov. de 2015

My buying experience at Las Vegas BMW is super excellent, Sam Baricella is my sales guy, he is the best sales person I ever met, You should asked for Sam Baricella if you are in the market of getting a BMW. He won't pressure you in buying a car, unlike some other sales person. Plus the Eric his manager is great too very understanding and will give you a deal that you want. Everyone there is great, From sales dept to finance dept. I will surely get another car form this dealership. and it is highly recommended. Thanks guys!-

Kdugg

30 de oct. de 2015

I enjoyed the buying process, felt 100% comfortable with my purchase. The service crew and front desk team are always helpful and a pleasure to deal with.

Kyle Plachy

28 de oct. de 2015

Sitting home Sunday night on October 4th my wife and I decided to attend the Greek Festival here in Las Vegas. Walking around we had seen a BMW they were raffling off and me being who I am who has never won anything in my life said "No way!" When my wife said go get a ticket.. Turning back around in the parking lot at the 2 min warning I bought a ticket. My wife said her gut feeling was is that I'm going to win that car.. So she said lets takes take pictures for good luck while we waited. Sitting there waiting for 0695 to be called I hear my first name.. 30 seconds must have gone by than my last name! I looked at my wife and she said "I told you, you were going to win!" Stumbling in shock barely being able to breath I go to the stage and show my license I was the winner of a 2016 BMW 328i. The next morning I was told to get in touch with Steve Broka at BMW Las Vegas so I left a message for a returned called. After his returned called we set an appointment for 3p on October 5th. And my new car was at BMW waiting for me. After going through some options because no one with a $38,000 credit at BMW would think straight I ended up taking the car I had won. Mr. Broka has gone from my car sales man to a friend. He helped us though the entire process and made sure we were taken care of. From the point we got there and still is today. I know not everyone is going to win a car in their life time but I highly recommend Steve Broka as their personal BMW Sales man because he goes over and beyond making everything effortless and stressfree. Thank you St. John's Greek Orthodox Chuch and BMW you both have changed my life. Kyle Plachy

Joey

27 de oct. de 2015

Easiest transaction ever! We've bought our fair share of cars, this is by far the easiest and best dealership we've ever dealt with. From the first introduction to Brian to signing the papers with Joe and the review of the car with Krystal, everything was top notchThanks guys, you have a great dealership

Eva S

27 de oct. de 2015

We went to the BMW place on Sahara to get my car serviced. Started looking at used cars with the help of Jeff. Jeff was very knowledgeable and patient. After looking at several used cars, we ended up leasing a new car. Very positive experience.

Belinda Hutchinson

26 de oct. de 2015

Excellent professional, quick, courteous. Very attentive, felt like I was VERY important and top priority!

Mike W.

22 de oct. de 2015

Great experience buying my car. TK was awesome to work with very professional. Even drove us to other BMW dealership in town to look at those cars too.

Bryant Gross

21 de oct. de 2015

Desert BMW has the right cars at the right prices with a staff of professionals who actually listen and respond to your needs and desires. Additionally after you have bought a car from Desert they stay on top of service and maintenance schedules and then do a complete and great job when servicing your car. I couldn't be happier and will continue to do business with this outfit. In particular Steve Glusco is a legitimate BMW expert during the buying process and quite a gentleman I respect; then Danielle Kerley will step in after the purchase and insure your car is maintained to the max. Check it out. Classy car company.

JCogan

15 de oct. de 2015

This was an enjoyable experience and a fantastic vehicle lease. Glen was friendly, very personable, and extremely knowledgable regarding the vehicle leased. High pressure sales people can easily make a purchasing experience a nightmare. However not the case at this BMW dealership. Every member of the staff we interacted with added to the overall pleasant experience. I've returned to the dealership on several occasions to ask simple questions and Received the same friendly reception as my initial visit. Kudos to Glen and the staff at BMW for realizing that individuals have options when purchasing a vehicle and going the extra mile to create happy customers.

SLK, StrawGarnetStudio

14 de oct. de 2015

I am still thunderstruck and it has been 3 days since I purchased my used BMW X3. I was treated like royalty and given the utmost dignity and respect by the BMW dealership in Las Vegas. I am totally comfortable with my purchase,and confident that I will be well taken care of while I own the vehicle. I also feel very pleased that I got true value for my money. Thank you to the staff at BMW Las Vegas!

Thomas Willeman

14 de oct. de 2015

I recently purchased a new 2016 BMW X-3 from BMW of Las Vegas. My salesman Carl Sterling was very courteous and professional from the beginning. He answered my questions and assisted me through the entire buying process. I have dealt with BMW of Las Vegas before and find them to be a "class act". Not only do I recommend BMW's but I highly recommend this dealership for the Ultimate Buying Experience.

James Reiter

9 de oct. de 2015

It was a very pleasant atmosphere. The salesmen were very knowledgeable about the vehicles.

David

8 de oct. de 2015

The salesperson tyke at BMW was really geeat for a young man he has skills in making sure his customer is happy i appreciate that ..

Latasha D

6 de oct. de 2015

Wow! Sal Cucco was so professional and funny at the same time. I was all set for one car and walked outside on the lot and saw something else that I wanted and he made the switch without hesitation! He wants his customers to be satisfied and that I am. I'm loving my X1...the quality of service was the best! I recommend this dealership with 5 stars everyone was helpful and atmosphere was glee!

JenC

6 de oct. de 2015

I called ahead of time, worked out a deal. I went in over the lunch hour, and got my car. They gave me a great deal, great customer service. I'm very pleased with my car.

Brandon Bailey

1 de oct. de 2015

Joe Monaco took great care of me from start to finish. Couldn't ask for a better service advisor really went the extra mile getting my issues taken care of and all under warranty unlike most dealerships. If you own a BMW definitely bring it in to Las Vegas BMW on West Sahara they will get you taken care of and tell you exactly what it is no sugar coating.

Rian Youngblood

22 de sep. de 2015

Sal was my sales rep he worked with the financing dept to get me approved as a first time buyer on a 2011 328i BMW I love it!!! Grahm in the Fiance dept was GREAT he was very helpful and patient and very nice guy... He made me confident that I made the right choice in my buying and helped me pick the right warranty for my needs.

DLR1973

19 de sep. de 2015

My sales professional was Brian Rozman. He is knowledgable, professional, and genuinely concerned with my needs. He provided me with all the information I needed to make an informed decision. He was not pushy or aggressive. I felt comfortable throughout the entire process that he had my best interest in mind. I am a customer for life and look forward to buying my next BMW from Brian.

Michelle nash

19 de sep. de 2015

All I can said I'm happy with BMW series 3 . If I have more opportunity I'll buy anther BMW .

Dan Casuga

16 de sep. de 2015

Prompt service, courteous & friendly. I can count on them to be thorough & honest.

EmilyDeanofFineArts

15 de sep. de 2015

So my story is pretty simple, but speaks to the amazing customer service at BMW of Las Vegas. I brought my car in to fix a cup holder that pops out from the dashboard. They were going to give me a loaner car, since I couldn't get there until 4:00. Instead, they bumped my car up in the line, fixed the cupholder in less than 30 minutes, offered to detail my car if I wanted to wait for another 20 minutes, and I was on my way. I hope to never buy or fix a car anywhere but at BMW of Las Vegas.

Sean scott

12 de sep. de 2015

Sal cucco is the best car salesman I've ever dealt with he's personable & patient

Angel

4 de sep. de 2015

Well.. I went in thinking .. Ahhh! all day here, since I have previously being in this car buying situation .. Nothing like I experienced before ..smooth transaction Lawrence was great and he was on top of everything I'm telling my friends about this experience .. If you have purchase a vehicle before you will know the difference it took only a couple hours for me no pain.. Talk to Lawrence bergenfield he was great thank you sir..

Freddie Ruelas

3 de sep. de 2015

Great experience, there was no surprises what they said happened. The truck I bought is awesome and exactly what I wanted.

evangelos papakiristis

31 de ago. de 2015

I was driving up Sahara I was thinking about getting a shop truck saw a 2007 Nissan at a good price called to look at 2 hours later i was on the road with my new truck A+++++++++

D-rock

29 de ago. de 2015

Steve made this process as easy as possible and found exactly the car I was looking for with nothing more or nothing less than the options I was looking for.

Chuck

25 de ago. de 2015

Every aspect of the repair p/service process was well handled and exemplary.

Ben

25 de ago. de 2015

Employees are very customer oriented and friendly. They are well trained and will always make sure the customer gets what they need. When I bought my brand new X1 from this dealer, the employees and my sales agent made me felt like i was a king in their store. I never felt that hospitality before, every time i go to a luxury car dealer I got ignored most of the time by sales agent because i don't dress well. Not in BMW, they treat every customer very well no matter what you wear. I was also very pleased that i got the exact deal that i want. For years, I always wanted but hesitant to buy a luxury car, I can handle the monthly payments but one thing only worries me is about the maintenance and registration costs. I did my research and BMW is the only luxury car brand that offers zero maintenance for 4 years. Love my X1

Pete Vitale

18 de ago. de 2015

Experience was good, was referred by a friend who purchased a BMW a year ago

Christian Urbat

6 de ago. de 2015

I went to BMW LV to get the front tire replaced. Cesar in Service was very helpful and kept his promises. Great person to deal with.

Hunter Ryum

1 de ago. de 2015

This is the second BMW we have purchased from this dealership and are obviously very satisfied with the overall experience.

Korilv

1 de ago. de 2015

I wasn't sure exactly what I was looking for when I went to BMW Las Vegas. I was torn between the Audi and BMW. Mariella was extremely nice and patient as I asked to test drive several models. Finally deciding on the 535i, she was able to find me the perfect car.

Rongxiang Zhang

31 de jul. de 2015

Everything is perfect. The best experience I have ever had.

Renee

30 de jul. de 2015

Beware of the service department. Every one of my visits, I am there for MANY hours. My last visit a few days ago, I had an appointment for new tires and balance. It took 6 hours! Even an oil change takes 3 hours. I will never go back.

Gabby

20 de jul. de 2015

I originally went for a car wash. And ended up getting a loaner car for the day while my car was getting serviced. Which it was due but I had no clue bit I'm glad they did. I also got a car wash and detailed. Very happy with the service. Josh and Tyler were amazing. .very helpful and friendly. .I will be staying with this dealer for ever...

LindaNVL

16 de jul. de 2015

I had a good experience with my repairs. Butch, the service write was a great help, he explained everything to me in detail.

Kris

13 de jul. de 2015

The dealership provided great customer service for my vehicle repairs. They care about their customers!

Francisco Perez

11 de jul. de 2015

I always go to BMW Las Vegas for my service appointments and i am always pleased with the service and attention to my vehicles' needs.

DGIRL

8 de jul. de 2015

Purchased a used 2003 Toyota Tundra, the salespeople were so kind, I didn't even haggle on the price, and coming fr om a sale s family that says a lot. Steve Broka and Krystal Perry, were the best with follow up and aided in getting problems rectified. The finance department was great as well, I stopped in to update some information only to find out they had found a bank to finance me at 7% lower than my original agreement. The only negative experience was the service department. Wasted 2 days of my time and didn't fix a simple problem, had to be sent to another location for a third day out of my schedule.

MTC

6 de jul. de 2015

Quoted incorrect interest rate on loan and would not honor original rate. Told us we had to buy four new tires when we turned the car in.

Marc Balatbat

5 de jul. de 2015

My wife and I had a great time at BMW Of Las Vegas in getting our first BMW M235i vehicle! Friendly staff! I had a great tutorial in driving the BMW M235i by my car salesman which is great!

Bruce and Angie

1 de jul. de 2015

This was my first experience buying a BMW and I would highly recommend Steve Broka as your sales rep. at BMW Las Vegas. The whole process was as smooth and enjoyable as the driving of my first BMW.

KayylaNmike

28 de jun. de 2015

Second car we've bought at BMW of Las Vegas. They've always treated us with courtesy and efficiency! Wouldn't buy any other car, anywhere else! Great salesmen, we were helped by Sal. He knows his facts and always given us his full attention. Very thankful we had his help! Thanks BMW for your help and for giving us the best cars! We will be back again and again.

DWM1

27 de jun. de 2015

Superb sales support by TK - enthusiastic and knowledgeable.

GT

26 de jun. de 2015

Brought the car in for a service issue it was identified and an appointment was scheduled and the problem was solved within hours. I am a happy camper! Chad was great to work with.

Maurice Dalziel

24 de jun. de 2015

Very efficient, professional. My car is in top condition upon leaving.

Bernardo castro

22 de jun. de 2015

Wonderful experience. Takeshi was the best car salesman I have ever had. He is so proffesional and made the process run very smoothly. He is also very knowledgable and accommodating.Fabulous buying experience

Miriam

21 de jun. de 2015

Very pleasant ....Sales person AwasomeGM super AwesomeStaff, very helpful

Rod J

20 de jun. de 2015

your service is great. Knowing your customer is waiting for their vehicle while being serviced. Always fast and clean before returning car key. Thank You

guy perera

20 de jun. de 2015

I got a car from B. M. W. car dealer very nice smooth process,everything was so far so good guy perera

Corey

15 de jun. de 2015

Feng was very knowledgable and not pushy! He allowed me to make my decision at my timing but also supplied what was needed to me the right decision for me and my family!

steven lowry

12 de jun. de 2015

I wanted to trade my car in for a pre certified 4 door 3 series. We meet Jeff Anderson and he brought us to the car we were looking for. He did not pressure us or try to sell us something different. He was very helpful and knew a lot about the BMW. After the test drive we wanted the car. We needed a certain amount of money for the car we were trading in and after meeting the manager we ended up getting the trade in amount and purchased the car. Jeff was a pleasure to work with and would go back and purchase another car from him. We stopped by the dealership to pick up some paperwork he was there to great us by name and a handshake a real pleasure.

Dave a Teacher

6 de jun. de 2015

The salesman, Steve Broka was very helpful and stayed in touch regularly.

John silva

6 de jun. de 2015

Tk is a very nice,professional,experienced salesman. If you need something he will get it done. I recommend him to any one looking to buy a car!

Marc Greenberg

3 de jun. de 2015

My 2016 X4 was the 3d BMW that I have purchased from BMW of Las Vegas and from Steve Glusco. Mr. Glusco is a true professional in every respect. He knows his product and a pleasure to work with. No high pressure selling, is fair on pricing and does whatever he says. He keeps in touch and if any problems comes up anywhere in the dealerships will try his best to help. Delt with Joe Kang in financing. He told us what was available at what prices without any pressure. I have heard some real horror stories about the financial departments at some dealers, nothing like that hear. BMW of Las Vegas has always giving me a great car buying experience.

John S

25 de may. de 2015

TK assisted me by providing information and pictures for the vehicle online. The vehicle was exactly as pictured, price was right, and I was in and out in 90 minutes.

Happy Teens Mom

22 de abr. de 2015

I walked onto to the lot looking for a used car for my daughter who is turning 16 in June. I was greeted by Daniel told him I had seen this car on Sunday and did all my research on the vehicle. I told Daniel what I wanted to spend monthly and my terms. In less than 30 minutes we had a deal. Next day I signed the documents in under a hour.Because my daughter can't drive on her own Daniel delivered the car personally to our house the next day surprising her when we got home from school. She is one Very happy teenage girl in her convertable. Thanks to Daniel

Threekster

18 de abr. de 2015

Had and appointment at 0830 it now 6pm on a saturday and not only am I still waiting for what should have been a simple oil change. They broke the back window roller and said out of good faith we bmw will pay some of it. Ended up paying 75% of it. I will never come here you have my word and promise! If you know someone cool they probably treat you good or hook it up but the simple customer we get screw over and over again.

Steve Glusco

14 de abr. de 2015

I got the car I wanted for the price I was looking for.

PaulaG

13 de abr. de 2015

Everyone I dealt with was friendly, and courteous.. My service advisor was knowledgeable about my car. They took care of what I needed while I waited. Very good experience.

David C

8 de abr. de 2015

I just purchase a BMW Alpina 650i Grand Group from BMW of Las Vegas. Everything on the vehicle was special order and well worth the wait. Fabulous vehicle in all regards and I believe as fast as my Aston Martin DB9 with equal handling. Certainly has every bell and whistle imaginable. BMW of Las Vegas did a exceptional job in all regards as did our salesperson, Steve Glusco. As an owner of many high end vehicles over the years from Aston Martin to Jaguar to Lincoln to Lexus, I rate them 5 stars in all regards and would highly recommend. True professionals representing the finest in German engineering.

Brianna brown

1 de abr. de 2015

It was very easy. No pressure like most dealers. Felt like they were on my side and not just trying to get a car out the door.

Ronald and Gwenette Perry

1 de abr. de 2015

Thank you Krystal Perry, you were outstanding. I have recommended your dealership to many of our Boeing and Department of Water and Power co-workers who are currently BMW owners and are looking to purchase a new or a used upgraded BMW. Your customer service was great. Thank you and see you in a couple of years for my pre-owned CLK.

Jac R.

31 de mar. de 2015

Highly recommend Steve Glusco at BMW of Las Vegas. Excellent customer service, was not a high pressuring salesman like most places. Very professional, will buy from them again!

ANGELA SUAREZ

31 de mar. de 2015

Great Car dealership, excellent staff. I was referred to Albert Weisser by a friend as a great salesman and person. He was right about Salesman, short about great person...he is an excellent and honest person. Mr. Weisser is a professional and exceptional person, best experience was dealing with him, second my wonderful car 535I, love it..Thank you Albert. Thank BMW Las Vegas!!! By the way, this is my second BMW, and coming back to this same dealership, has not changed at all how I feel about BMWs and BMW Las Vegas..they just get better in service and quality. Keep it up. :-)

Marsha

29 de mar. de 2015

My experience is always good here. I also appreciate being able to plug my charger in and read, an e-book, etc. from my iPhone while I wait.

Ben

25 de mar. de 2015

Las Vegas BMW was great and I highly recommend David, he was great!!!

Al C.

20 de mar. de 2015

Took my car to BMW of Las Vegas to check the wear on my tires. I ended up needing new tires, they did a complete check of my car. Alignment was way off, I needed an oil change & filter, and brake flush & fluid. Everyone in the service department is very professional and helpful. All the repairs & service were done that same day and when I picked the car up my service advisor, Joe C. was still there. He went over all the repairs & prices and then walked us to the cashier. They do what they can to help with service costs. Service is outstanding here. The waiting lounge is spotless & is set up with beverages, coffee, snacks & fruit. Great place to buy a car or take your car for service

ErinLV

14 de mar. de 2015

I had a great experience. They were patient with me and I felt no pressure to make my decision. Would highly recommend my salesman, Daniel, and this dealership.

DebbieH

13 de mar. de 2015

My husband and I purchased a 2014 X5 from Albert. We had a very pleasant experience. We were treated with much respect. We also encountered Joe, in finance, and Chad in service. They both were extremely friendly and accommodating. WI'll definately be a repeat customer!!!

Steven G -Businessman

12 de mar. de 2015

With the purchase of my pre-owned BMW 325ci I simply rose to a whole new level in my life. The outstanding customer service of Jeff Anderson and company was beyond my wildest expectations. BMW of Las Vegas is where to buy your next BMW. The facility is beautiful and all the staff are TOTALLY service oriented. Taylor and all the service technicians are there to serve you with competence, patience and courtesy. Not a single detail was overlooked. BMW of Las Vegas is not only the best auto dealership I have ever worked with, they are the best business I have ever worked with. I am 110% satisfied and I love my car, my third BMW. Thank you BMW of :Las Vegas.

Lucian G.

11 de mar. de 2015

Albert Weisser and the finance department were fantastic and did everything possible to Accomodate me

Mark B

6 de mar. de 2015

Joe, my service advisor, is the best. His personal care and attention to my car and my needs is top notch.The car is done when promised and the work is always done right .

The McJunkins

2 de mar. de 2015

Ross Mistretta was the nicest, most accommodating, and unpushy car salesman we've ever had. We would highly recommend BMW of Las Vegas.

CarlosS

25 de feb. de 2015

My family and I were looking for a reliable, 4 door sedan. We wanted an optimal pre-owned BMW and sought one out in various dealerships in Las Vegas. We stopped by BMW of Las Vegas and instantly fell in love with a 3 series which we negotiated and took with us. Customer Service was great, Price was fair, after about 3 weeks of using the car glad to say its in better conditions than I had imagined. If you're planning on buying a BMW go with BMW of Las Vegas, the pre-owned cars that actually get to stay are worth it, all others I'm guessing get wholesaled to other dealers for their sake of reputation.

John Wilson

20 de feb. de 2015

Had repairs done on my passenger side front seat. Also had an oil change done.

Herb

18 de feb. de 2015

Our salesman was very proficient and very professional. He made the process quick and painless

Melissa B

18 de feb. de 2015

Krystal perry was my sales person she was great helped me get my new car and even drove to pick me and my baby up to take us to the dealership since we were stuck with out a car.

Harvey A Lawson

17 de feb. de 2015

On February 2, 2015 my wife and I went into BMW of Las Vegas and met with David Politzer. We discussed the possibility of purchasing a new BMW 535i and would trade in our 2013 BMW 535i. The reason for the trade was the seats were in Dakota leather and are not comfortable on long drives. David showed us BMW 535i that was with the M Sport option and had Black Napa leather with multi-contour seats. This option sold the car. David Politzer made this whole process stress free and was a Mensch to deal with.

Joe Panzarella

12 de feb. de 2015

I have been looking for a particular Jaguar for awhile and happened to see the model and color I wanted on cars.com. I called up Erik, he sent additional pictures and the same day I put a deposit on the car. He set up delivery of the car to me since I was from the east coast. When I got the car, it was better then described. Easy, smooth transaction.

Mandy Hardy

11 de feb. de 2015

Financing my car at BMW was the best choice I made. The service and assistance with all questions and concerns I had was outstanding and Brian and Joe were honest and sincere.

Vanessa espinosa

11 de feb. de 2015

Great service, transaction went very smooth, great ride

Jose vaca

10 de feb. de 2015

I saw my z4 online and then I email and submitted a credit app and got a reply from Erik we talked for about a week and when I was able to finally go for a test drive sincer he (Erik) was taking care of another customer he immediately introduce me to bobby who took care of me and no later than an hour after I came out driving..... Thank you guys and I appreciate you guys following up with me even after we did the deal

Vilen Kazaryan

10 de feb. de 2015

Excellent customer service! Excellent sales rep! Excellent car!

Bimmerfan E.

3 de feb. de 2015

Very knowledge and responsive. If you are in the market for a bimmer I leased a new vehicle from Steve Glusco highly recommend; reliable.

NewBimmer Customer E

3 de feb. de 2015

Very knowledge and responsive. If you are in the market for a bimmer I leased a new vehicle from.Steve Glusco highly recommend reliable.

BMWfan

3 de feb. de 2015

Very knowledge and responsive. If you are in the market for a bimmer I leased a new vehicle from.Steve Glusco highly recommend reliable.

Laura Jaget

21 de ene. de 2015

I do not like the whole "car dealership experience". I dread it actually. But there I was in need of a new car but really resistant to play "the game". To my great surprise, there was no game! My salesman, David Politzer, is truly a lovely person, and was so non-threatening, engaging, kind, and calm. He listened to my needs, and did not try to push anything on me. I got a beautiful new BMW that I can afford, and I don't have to worry about it breaking down, or being a slave to the payments. What I really got was piece of mind and I am completely happy. You cannot put a price on that! I am very grateful for the whole wonderful experience.

DW

21 de ene. de 2015

Everyone was extremely helpful, no pushy salesmanship. The entire process was very quick and easy. After purchasing the car they went through everything on the car in detail to make sure I understood how to operate it! Great job by all!

Mandi

20 de ene. de 2015

Came in looking for a new car. David Politzer made the process fast and gave great customer service. Not a bad thing to say about this dealership.

Carlo

20 de ene. de 2015

Friendly and professional. Quick service as well. Loaner car was great

St. George Beamerfan

20 de ene. de 2015

From start to finish, great buying experience! Will definitely do it again.

Paul

14 de ene. de 2015

Although it took 3 days for the repair, the job was excellent.

PriaW

13 de ene. de 2015

The salesman was great. He was very timely with providing me feed back about available cars and prices. This made the purchase of the car easy for me. He had my selects ready and after test driving I bought the car and drove away in less time than I have ever experienced. I love my car and look forward to being a continued BMW customer. SPECIAL THANKS TO STEVE BROKA !!!!

Stranded in L V

9 de ene. de 2015

I am from out of state. I needed a new wheel on my car, before I could return home. The dealership was very friendly and very willing to assist me. Thanks for the great service on my 2012 528XI. Stranded

Jason

6 de ene. de 2015

Wasn't expecting to buy a car, brought one anyways

TaylorRyan

4 de ene. de 2015

Shopped with Dan Poltizer and he was awesome. Helped me find the perfect car in my budget and never tried to sell me anything outside of it. Was very understanding of my financial situation and I will for sure shop with him again when my lease is up.

Michael Coury

1 de ene. de 2015

I found a used car online that I liked at BMW of Las Vegas, but unfortunately when I got there it got sold. But Kwasi found another one on another lot for me treated me very well. Will go back when I buy my BMW or any other car for sure.

Jess

30 de dic. de 2014

I was pleased with my experience with this dealer. The only concern is that after picking up the vehicle I discovered a ding on the edge of the driver's side door (from opening it into something) that was neither disclosed nor touched up by the dealer.

Virgil Rivera

26 de dic. de 2014

Best customer service I had on line .Description on the car was very accurate, great communication .Thank you guys for all your help and the extra mile to make this happen .

Rasheed

25 de dic. de 2014

My first BMW purchase was great. David, was professional and courteous to my needs.

Nelda Grimes

25 de dic. de 2014

Brought my new BMW here and the experience was totally painless and QUICK! Before I knew it I had a new car. They even picked me up so I can drive my NEW car home. Thanks BMW!!

Sunny

22 de dic. de 2014

Jeff was our salesman and he made us feel comfortable about our purchase. He did not push us to make a decision. He encourged us to take the car for an hour and take our time. After our purchase he is very quick with his email response time. Any question or need I have he gets back to me promptly.

imelda pimentel

20 de dic. de 2014

I had good experience..no hassle.The turnover was smooth.very accessible when you have questions.

KC

19 de dic. de 2014

Salesmen did a great job meeting all my needs. I've recommended him to friends and family already!

jeff dimasin

19 de dic. de 2014

Art is a very helpful salesman , he is so knowledgeable about the car , parts , technology and he will follow up on you and make sure you are fully satisfied with your car.Art is a great salesman and a big asset to BMW company. Keep up the good work art. Thank you so much. My wife is happy :)

Demetri Xydas

17 de dic. de 2014

I needed a repair on my BMW, covered under EasyCare (Extended Warranty). I made an appointment for Friday, dropped the car off at 1:00 pm, but it was not looked-at until Monday. The part was promptly ordered and the car was serviced on Tuesday. Good job on getting the repair done, but it could be better if the car was evaluated on Friday or if I was told that the car will not be looked-at until Monday. I could bring it in on Monday, instead.

Gail

5 de dic. de 2014

Cesar explained everything that was going on and his customer service was beyond the expected. Also every BMW employee that I observed and had contact with were welcoming, pleasant, fun, yet professional.

Art

5 de dic. de 2014

Service is excellent, the only thing is the waiting area, you should have free sodas too, same as other dealers

Carlos Vinatea

4 de dic. de 2014

I was in your local because my car had a problem, but you recalled similar models forthe same issue,You did a good job and I did not pay nothing.Thanks

Elena Mileva

7 de nov. de 2014

I had great experience with Arthur, who helped me a lot by explaining and showing me many cars and asking me what I like and is important to me. I am happy with my vehicle and the final price I pay for it.I recommend this dealership! And thank you BMW!

Eric & Gladys

5 de nov. de 2014

Just purchased a Cadillac CTS from BMW of Las Vegas. We were impressed with the level of customer service from the moment we walked in the door. Not just from our salesman, but from everyone we encountered. We were treated like our business mattered. So far so good with the car, it was an excellent deal. The condition of the car really showed us that BMW of Las Vegas is in the business of selling good quality cars, not just cars. They are our new dealership of choice. We will definitely be repeat customers.

Diep

31 de oct. de 2014

I purchased an used Camaro at Las Vegas BMW in May of 2014. They removed the engine cover during preparation for delivery and never reinstalled it to the car when I drove the car away to return home in Southern California, I did not discover the missing engine cover was missing until a week later, when I showed the newly purchase to my cousin, and he points it out.I immediately called their sales Rep. Stefan and the Used car Manager Mr. Herber. Mr. Stefan denies all the wrong doing, and claims that the car does not have the engine cover, which I told him it was untruth, I knew I checked under the hood when I started up the engine, and the part was there. Mr, Herber on the other hand, he was very cooperative, telling me that he will order one from an Auto Nation Chevrolet in Southern Cal and ship it to me. It is now the end of October, and I'm still awaiting for the issue to be resolved, with the feeling that I might have to pay for their rip off.Just wanted to inform any potential buyer from this Las Vegas BMW Dealer beware, be alert and DON'T LET YOUR MIND BE CLOUDED BY THE EXCITEMENT of the new purchased; take your time to double check ALL ITEMS that were belonging to the vehicle before you leave. They are "CAR SALESMAN" by its conventional definition and reputation. The splendid facility and location does not make up for a better salesman at that place.Avoid the guy name Stefan. Beware of lies and dishonest from this Dealer.

N. Evans

28 de oct. de 2014

Working with Daniel Perlstein was a pleasure. I am typically very skeptical when it comes to purchasing a car. Dan was very helpful in the process. Everything that was promised came to pass. I would have no problem recommending a friend.

Figueroa Family

24 de oct. de 2014

We did not expect a pleasant experience of buying a used car. But it is what we got, and more, from BMW of Las Vegas. Thanks to Omar Al Qawasmi who was very helpful, knowledgeable and forthright.

vince coo

22 de oct. de 2014

I bought 3 BMW in the last 4 years from salesman Steve Glusco. He is a very pleasant very, helpful person to deal with. His customer service after the sales is excellent. I would recommend all my friends to see Steve if they are in the market for a BMW.

Kathleen Perkins

14 de oct. de 2014

Steven Broka at BMW of Las Vegas has been great. I am still waiting on my insurance settlement, so not able to make any decisions yet, but he has followed up and been c

Carolyn d

14 de oct. de 2014

Brian Friestad was my sales rep. He was very attentive and flexible and answered all of my questions knowledgeably.

mbersmin

9 de oct. de 2014

After going to several dealerships, I must say, visiting BMW of Las Vegas was like a breathe of fresh air. My shopping habits are very simple: quick, smart and to the point. I don't need to have long discussions with anybody. Mr. Steve Glusco was who assisted us and he was wonderful from the beginning of e-mails, texting back and forth, showing my husband the car, to me seeing the car later the same evening. With all that being said, we did NOT end up coming home with a car but we came home with TWO cars!Thank you BMW of Las Vegas, especially Mr Steven Boyd and Mr. Steve Glusco for not xxxxxxxxxxxx like the other dealerships we went to.

CarlosR

1 de oct. de 2014

Worked with Omar Al Qawasmi. He found me a CPO car at a great price. I will definetly return to this dealer in the future.

KC & Bea Randle

1 de oct. de 2014

We were looking for a used car with low mileage and we went on line and found what we were looking for at BMW. We found a Sportage by Kia. We went to test drive one day and everyone there was so courteous & helpful that we went the next day to purchase. One thing that I liked about the salesman was that he did not try to pressure us into something we did not want or something that wasn't in our budget.

Bev & Dex Bryant

23 de sep. de 2014

The wife and I purchase a 2014 i3 from BMW of Las Vegas, and I must admit it was a very relaxed and enjoyable purchase. The staff was friendly, and courteous. I had done my homework on the i3 before I went to the dealership, and to my delight, the staff was very knowledgeable about the new electric BMWs. Erick Simonis was extremely helpful and patient while helping the wife and I find the exact vehicle equip with the exact options we specifically wanted. We will always consider purchasing our vehicles from BMW of LV.

Bill and Leslie

11 de sep. de 2014

From the first contact with Erik Simonis via the internet, working out the price and trade in, the test drive, signing the papers, the genius instruction, and driving our new 3 series m sport off the lot, everything went smoothly and professionally. We recommend Erik and this first class dealership without reservation. In fact, things went so well, we decided to trade in our Acura SUV for a new X3 a few days later with a similar great experience.

Jonas Vermeulen

2 de sep. de 2014

Great service, happy about the 528i Nice people Nice garage Amazing car

Lolita

27 de ago. de 2014

Professionals !!!!!!!! Everyone is helpful and informative.

ssnettle

18 de ago. de 2014

Bought a used car from them, thought I had a great deal until I got a call letting me know that their finance department made huge mistakes on my loan. I rushed in, on my dime, and took carre of the problem because their finance guy was getting in trouble. Now, I can't get them to take care of me! None of the changes are reflected in my loan after months. Attempted to call them and was put off each time telling me give it more time, all the while I am still making payments on a loan amount that is incorrect and should be lowered. Called again and no response. Called and left messages and spoke to the finance manager and no repsonse, she went to lunch when I called to follow up. Called bmw finance and they told me that I needed to speak to the bmw store.. I finally had to call bmw finance again and demand that they take care of the problem while I was on the phone.. horrible customer service! Although, if I am late on a payment they blow a customer up on the phone and report on their credit. Once you pay they don't care... I also traded in a car, which they sold and didn't register. New owner didnn't register either and has gotten several tickets, in my name, that I am fighting! They are threatening to suspend my license!

BMW fan

18 de ago. de 2014

Excellent buying experience. Steve, my salesman was very helpful. Have bought 9 cars from this dealer in 13 years.

Steve Marchese

14 de ago. de 2014

I was in the automotive business for over 30 years. I've bought a new car every 2 years for the last 24 years. I have to say that my experience with your dealership was the best by far, and that includes dealerships where I was personal friends with the owner and had bought 6 cars from. Everyone I met was professional but yet very friendly and made me feel really comfortable. Steve Glusco was incredible. It's so nice to work with someone with years of experience and who knows just how to treat a customer. He bent over backwards to take my calls even when he was off duty and he never complained once when I had to change my appointment to pick up my new car (like 4 times because of travel problems). He not only didn't complain, but each time I called to tell him I was going to be later than I had thought the last time that I called (really, it is almost laughable) his response was a very cheerful "well no problem, I'll see you then! I can hardly wait till next year when I'll be purchasing an M4! Thanks and I'll tell everyone I know about my experience at your dealership. All the best, Steve Marchese

gnfytr74

13 de ago. de 2014

Excellant dealership. They were very accomodating, and very fair in their pricing. My X5M is gorgeous. I drove 230 Miles and it was worth it.

PMcBride

6 de ago. de 2014

As of this past weekend my husband and I have bought a total of 5 BMWs from Albert Weisser. This past weekend we both bought cars from Albert. We went to the dealership to look at an X6 for me and during the process my husband found a pre-owned M6. My X6 did not have the windows tinted, and once we agreed on the price Albert made sure the windows were tinted while we waited. This was a huge plus for us since we live in Lake Las Vegas! My deal was almost done when my husband decided to trade for the M6. Albert stuck it out with us through both deals and then rode home with my husband to drive the car he traded back to the dealership. It was after 10 at night by the time they got to our home. We sincerely appreciated the above and beyond service we received from Albert and everyone else at BMW of Las Vegas. The experience was well worth the drive across town! If you're looking to purchase a BMW, go see Albert!

Johanna F

1 de ago. de 2014

I came in to this car dealership exactly a month ago to lease my very first car. I came in with my whole family as I was very nervous and unsure of the whole car buying process. Albert Weisser was the gentleman who helped me in this process. Although we gave him a specific instruction on the type of car i wanted, Albert was very patient throughout the whole thing and showed us several cars. I was finally able to choose the car I wanted (after changing my mind many times) the the whole staff assisted me with everything else I needed to complete the purchase. All the staff were courteous and very accomodating. The place was comfortable and not scary at all for a first time buyer such as myself. At the end, before I left the lot, Albert made sure to walk me through my car. He helped me set up my BMW SOS service and answered all questions I had about my new car, such as the many buttons of the car. Because of the excellent customer service of the staff here, I rate this place 5 stars!

Davidcthomas06

31 de jul. de 2014

I was greeted immediately at the door. I was offered water & or coffee & helped right away! These two gentalmen made my experience enjoyable & painless!They both were very professional & very informative, along with patient, understanding, helpful & full of information!

Cecireyes86

25 de jul. de 2014

I went car shopping at BMW 2wks ago to look for a new car. I was greeted by Lonte Matson, who made me feel comfortable, showed me around and guided me through available cars. I must say that this was the best car shopping experience ever!!. I am very thankful for his honesty and dedication while selling me my beautiful new car!!. I've always been wary of car salesman, nowadays, it's commonly seen that they just don't do enough of a good job, but he helped to redefine the stereotype. You can be sure that if I have any friends looking to buy a new car in the future, ill be sending them to BMW and telling them to ask for Lonte. Thanks again, Cecilia Reyes

Michael J. Ryan

23 de jul. de 2014

Bought a 2012 128I from Stefan Neamtu on West Sahara several weeks ago and I had a terrific experience; the car was and is great and the deal was made with little stress and Mr. Neamtu is a real professional who knows the car and what it takes to get a deal done. I could not be more pleased or satisfied.

kevnv

22 de jul. de 2014

Purchased a higher end used car at a price point above $50K. Car had very little mileage. Contacted both sales and used car manager several times regarding some issues. Primary issue was previous owner had extended warranty that was still active and I could not purchase a OEM backed warranty due to this. Asked dealership several times (with empty promises to call me back) to get previous owner to transfer or cancel extended warranty. Several calls/emails with no response...I did get the used car manager on the phone twice when I called and he promised to look into it and call back...nothing. Buying pre-owned $50K plus car at this dealership reminded me of a used car dealership that works out of a trailer- as far as the follow up and assistance with a minor request. I guess they are too busy selling the BMWs. Would not recommend dealership.

Anthony Michael S.

15 de jul. de 2014

Jeff Anderson was our customer service representative that helped us and he made us feel very comfortable with our entire experience at BMW of Las Vegas. He was very nice and very formal whilst still being able to tell a good joke at the right time. He was also very informative and helped us reach a great deal on the car we really wanted. BMW always offers us free, ice-cold water as we enter and have kept their word about many great things included in the warranty package. I love getting my free car wash every time I stop by for a quick moment. If you go there, you must try to see Jeff! You won't be disappointed! He's got a wonderful and fun personality and most importantly was factual and not a sleezy used-car salesman. Very professional and knowledgable!!!

Jeff Schauer

14 de jul. de 2014

Sooooo Alan Karp (CALIFORNIA BUYERS SHOULD SEEK HIM OUT), This guy is the man.... helped me pull off the 50th birthday of the century. Had to secretly trade in my wife's 3 series, put together the perfect 4 series, get it at a fair price, tint the windows for me, wrap it in a red bow bring it to the restaurant we were celebrating at annnnnd (insert drum roll here) do it on my credit alone after buying a new house..... all without her knowing and on a saturday at the end of the month.....By the way..... we live in California and he still pulled it out of his hat! What can I say Al.... you pulled it off, made me a poor but happy man, lol and my wife an estatic new 4 series owner. We love Al and all his hard work, and his follow up is impeccable. The out of state registration piece..... flawless. THANKS Alan Karp & BMW Las Vegas!!

Bellecar

8 de jul. de 2014

Can't say enough great things about our salesman Lonte Maston. He is very courteous and respectful! He made the whole buying experience so easy!! So much so we can't wait to get another car from him! We have been BMW customers for many years but Lonte is by far the best salesperson we have ever had!! Anyone looking to buy a BMW I strongly encourage you to see Lonte Maston at Las Vegas BMW!!

Eileen G

1 de jul. de 2014

The sales staff was very professional had a great experience.

Nadine Morton

28 de jun. de 2014

It was a great experience. No pressure just a lot of help! The team at BMW Las Vegas is the best. Thank you Shane, Steve and crew.

Gilbert

18 de jun. de 2014

I never had a bad experience with the dealer. The staff are very pleasant and know how to satisfy customers.

Vegasmirch

17 de jun. de 2014

I would have to say this is the 1st time I had a surprisingly pleasant and enjoyable experience at a conventional dealership. Steve G. is at the top of his game, from his extremely knowledgeable understanding of the cars and the test drive experience to the negotiation aspect of the deal and to his prompt delivery on all his promises. This is how purchasing a vehicle should be and other dealers should take a lesson instead of judging a book by its cover and dismissing you as a person because you weren't wearing a suit or you were sporting a five o'clock shadow, I'm speculating, but that's how I felt with the other dealerships. Besides all that, it made the wife extremely happy, so happy wife happy life.

EZC711

13 de jun. de 2014

I went in already knowing what I wanted so that made the buying process easier than I remember the first time. Everyone was courteous and didn't pressure me into looking into something else I didn't want or not interested in. I had to come back to fill out more paperwork and wanted to remove a package I added on, and without a hassle or trying to win me back they understood and very quickly helped me through the new paperwork. No pressure.

Robin

12 de jun. de 2014

I am a return buyer to BMW of Las Vegas. Special Thanks to Shane, Eli and Stephan. I love my new BMW 128i Limited Edition Convertible! What an enjoyable and truly fun experience it was to go through the buying process there. It was so different from most dealerships; I can assure you. Stephan is an amazing sales representative for BMW of Las Vegas! I have to thank Eli, the best Sales Manager ever, for aligning me with him. Plus a truly class act with the special courtesy provided to me by Shane, the General Sales Manager. I highly recommend this dealership if you are looking for a great car buying experience! Robin

Nikhil Sachdev

10 de jun. de 2014

This is my 3rd car from this Dealership and it has always been a very positive experience. Every single person from the receptionist to the delivery specialist are very accommodating and make sure are taken care off during the long process of choosing the right car, negotiating the price and signing the paperwork. The service department is Awesome. The service managers and technicians are very knowledgeable. I will definitely buy my next car at Desert BMW .

DJO Vegas

1 de jun. de 2014

I completed much research before deciding on a new 335i and BMW of Las Vegas was excellent through the process. I needed to special order the vehicle and the on-line tracking process through order, & production at the factory in Germany to delivery was enjoyable. Jeff Resnick, my sales associate, kept me in tune all the way. The entire experience was great.

Chris Lawrence

29 de may. de 2014

BMW Las Vegas is a class act, buying a car was easy, no pressure, it was a pleasure to do business with them. Ask for Erik, real gentleman.

John C

19 de may. de 2014

Late in April I was driving my Beautiful 750 LI and was broadsided by a person that ran a red light. My car was totaled and I was so disappointed. I loved that car! After a week I went to BMW Las Vegas wondering if I would find anything that would make my experience as good as the one I just had for three years. Not sure what I was going to be looking for, I just knew I was going to be frustrated. Well, I was wrong. I met Diane Casiello (BMW Client Advisor and Loyaly Manager) and I explained what had happened to me and she said she would help me. And help me she did! She asked me a few questions and then said "follow me". Diane took me too a number of cars (all beautiful) and began detailing the year, model, and make and advised me of their features. One car stood out to me and she said she would get the keys and we could go for a test drive. She did and we did. From that point on it was all over. It was time to buy!! Now that was all well and good and my disappointment was turned into happiness. What is really important her is that from the time I met Diane she took care of me.. answering any and all questions I had and not pitching a high sales experience. Never once did I think "Oh no not another sales pitch" Diane was to the point, as helpful as anyone could ever be and took care of business exceptionally professional! It was a joy doing business with her. In addition that held true for everyone I came in contact with at BMW Las Vegas!!! My purchase experience was very exciting and now my driving experience is back on track with the "Ultimate Driving Machine" Thanks You Diane and team.

Osh

18 de may. de 2014

I bought a 2001 BMW Z3 3.0 - The car is in excellent condition and exceeded my expectation. They take care of their customers! Great service and would definitely recommend it to anyone!

BB King

14 de may. de 2014

It's BMW and they have awesome cars, but I bought a used GMC Yukon at a very good price. Salesman was not the greatest even though he had 20 yrs of sales experience. That's why he was so pushy in not getting the things fixed that were broken. He kept on telling me that I was buying a 'used' car not a new one. (Definately not a brand new $50K BMW of which he specializes in.) He had no knowledge of the used car. I asked for copies of the paperwork that I signed with him (3 day recind clause in specific) and he still wouldn't give me a copy to this day. I would come back here to buy my BMW but would get a different salesman. I bought a service plan so we will see how good that department is.

Johnnie D.

13 de may. de 2014

Spotless and clean, great sales team, great service team, great inventory selection of new and pre-owned. Labor seems typical rates for a BMW dealership. Very knowledgeable and helpful!

Gilbert

12 de may. de 2014

The staff are all professionals. They all know their responsibilities and made efforts to perform them to the fullest. The facility is perfect. Healthy foods are made available to the guest all the time.

Lisa K

8 de may. de 2014

I was impressed with the professionalism of our sales representative, Steve Broka. Steve was very knowledgeable about his products and answered all our questions patiently. He is polite and not at all pushy. He helped make the buying process less daunting. He explained the many cool features my car has. Love love love my car! Props to Larry in service for accommodating me even if I didn't have an appointment. Our time with finance was a bit rushed but not awful. I would definitely recommend this dealership to car buyers.

CKP

30 de abr. de 2014

We were past owners of BMWs, walking back to a BMW dealership was electrifying. Met with Sal Cucco, thoughtful, honest and knowledgeable specialist. This guy doesn't mess around, no smoke and mirrors. He knows the technical stuff like all cars guys want and all BMW enthusiasts expects. Pick his brain, it is mind boggling. And to top that off, he will get you the best deal he can get. Been with my 535 for 2 weeks now, had probably texted him a dozen times, inquiring about how some gizmos work, had inquired about some parts and accessories, anything to do with your BMW, Sal will have an answer for you. Truly an ultimate car buying experience!!

LRogosch and TRogosch

23 de abr. de 2014

The excellent service we received by BMW Team, from Sales Manager Danny Eastman, Sales Steve Glusco and Finance Joe we had a great experience all around. This the third BMW we have owned or leased.We love the dependability of the product and the way as a consumer we are taken care of no matter what the issue maybe.

Gadgetman

23 de abr. de 2014

This is my second time working with Alan Karp in purchasing a previously owned vehicle. I just purchased a three year old 728i BMW that currently runs like a brand new car. Alan's easy going personality makes the task of purchasing a less stressful process.

Ronda L

23 de abr. de 2014

After the purchase of our Z4 in January we just decided to purchase a second BMW. This decision wasn't only based on the quality of the vehicle but the excellent customer service. Elee who is the a Sales Manager treated me with the upmost respect and helped me through the whole process. I've bought many cars and never once have I found a dealership and it's employes to actually care about the person then the deal!! I also want to thank Joe in Finance for his dedication to his customers.

senay

18 de abr. de 2014

Hi recommended ..david politzer top saler in bmw dealer las vegas

Meliana Palma

17 de abr. de 2014

Go see Joe Kang to buy a car. Excellent customer service.

John

17 de abr. de 2014

I have always admired BMWs for their visual appeal and high quality so I decided to shop for one. I went to the dealership with an idea of what I wanted and was assisted immediately. Joe Kang was my customer rep and helped me all along the way. He was really personable and knowledgeable. From the time I went in to the dealership to the time I left with my custom ordered 320i it was less than a week. It was a totally painless experience and I've never had as much fun driving as I do now.

Growler

8 de abr. de 2014

This dealership knows how to do it the right way; professional, low key, knowledgeable, respectful. My only complaint: the finance person was too busy trying to sell additional insurance options to explain how the registration processes would be completed. After leaving the dealership in my new car, I realized I didn't know the paperwork or steps needed to get registered with DMW. This issue was solved with one phone call (they will do it for you!), but I feel it should have been covered at the time of sale. Considering how well they did everything else, I would rate them an 'A' and would buy from them again.

Cardiology Specialists of Nevada

1 de abr. de 2014

Go see Allan Karp when you need to buy a new car. He makes the pain of buy as smooth as possible

jillyinjames

29 de mar. de 2014

It was 10 pm and just as my phone went dead, my tire on the driver side rear went flat. Little did i realize it was a tread separation. With no phone i was able to get to a phone at the store and get a ride home to call roadside assistance. This is my first bmw and it is an2008 328i certified pre owned. Aside from the inconvenience and the bad timing i thought nothing of it since i paid 1500 cash for the wheel and tire warranty. I met the tow truck there at 1220 am. Luckily he was a little early. We left the car with him and he towed it with a regular tow truck to bmw like 1 mile away. I fell asleep thinking they'd take care of me.So at 730 am i talk to my service advisor. She says that my tires will cost 300 a piece, I said tires? And she said here is a tear on the tread of the other rear as well. I asked her about the warranty and she said they are not covered due to zero tread. I was told when that same shop sold me the car that i could do donuts and burn through the rim to the axle and it would all be covered, thats why i bought it. She then proceeded to tell me it would be 1 week before they could get the tires. Then she said she had pirellis and i could have it tomorrow if i chose those. I said okay and she said it would be 1200 dollars. I gasped and asked what other options there was as that was my only car and i depend on it for my job, and she said that was it. I became mad, as now i felt she was trying to scam me. Either 1200 today or 300 in a week. I told her id find a tire. Every place in town had my tire rated higher than what i had for 200 dollars, these people didnt even care that i was stressed from the night before. Then when bmw went to pick up my tire from the vendor i choose their truck broke down and i had to wait an extra day, no concern for my time though. When i finally got the car the steering wheel was crooked. I was told it was like that when they got it, which it wasnt ever. Turns out the tow truck did it and i was left going between road side assistance, bmw service and the tow company, all pointing at each other. No one offered to help me and in fact this bmw locations service manager accused me or rather insinuated that i was lying. Needless to say, in the end the tire has a bubble on it, at my previous services bmw checked my tire inspections as fine, but all of a sudden my rears have zero tread. I was in 6 weeks prior for an oil change. Now today 3 weeks after this i had to replace one of the tires. I will never buy another bmw. Also the sales manager as well as the gm have yet to return my calls or emails regarding the warranty. If you are rich i can see not having any issues, but if you are working class or below these people are con artists.

Dianna Jackson

26 de mar. de 2014

I am in love with my BMW! Thank you Stefan for all your help. I was in the market for a new vehicle coming from a Cadillac and never thought about looking at the BMW line. While looking at Mercedes I decide to just look at BMW and WOW I found my car! Stefan was full of knowledge and was so kind in the process in helping me find the perfect one. I would highly recommend Stefon at Las Vegas BMW dealership to help you find your next BMW. Dianna Happy customer

Oyan B.

26 de mar. de 2014

Recently purchased a 3 series and had a great experience doing so. When Niello BMW of Sacramento wouldn't work with me BMW of Las Vegas did.

JP St. Claire

24 de mar. de 2014

I recently purchased my fourth car from Albert Weisser, (best salesman in town!). My new 550i GT is amazing and I will continue to purchase cars from this dealership as long as Albert is still there.

Vegas Convertible

18 de mar. de 2014

I highly recommend working with Erik on a new or used car purchase. We were able to get a lot of the paperwork done in advance and it made the whole experience much easier and shorter. I was able to get in and out within an hour! Record time for a car purchase.

Brett Reiss

18 de mar. de 2014

Stefan was very friendly and non pushy. He had a ton of knowledge about the vehicle and the features I wanted. It was a 10 out of 10 service. I highly recommend Stefan and the dealership and will be returning when it is time for a new vehicle.

RaQuel

11 de mar. de 2014

Best car I ever purchased! Michael Pyon was great and even threw in a couple of extras for me!

Gene C

11 de mar. de 2014

Glen is a knowledgeable, professional and responsive representative of BMW. He kept me regularly updated regarding my special order. Upon delivery he had everything ready and made my experience smooth and free of frustration. I highly recommend to anyone shopping for a BMW to give Glen a call.

Topper Properties

6 de mar. de 2014

Awesome, priced right, no hassles..........................................

Ruben N

4 de mar. de 2014

It was real easy to buy a new car from BMW of Las Vegas

Vinny & Donna

1 de mar. de 2014

I cannot say enough about the people at BMW of Las Vegas; we all know what happens when you start looking for a car. Well that did happen to me! It started somewhere else and I was questioning what I was being told about a pre-owned BMW I was considering purchasing. I called BMW of Las Vegas, asking them questions, several times I might add, and they were more than happy to assist me with all of my questions, even knowing I was at another dealership, they never hesitated to assist me; I was truly amazed and grateful. Their genuine concern is what facilitated us with our decision to go there, and especially after my last conversation speaking to Erik. Upon arriving at BMW of Las Vegas we met Erik, SURPRISE, he happened to know my husband, and the MAGIC just keeps getting better. We discussed several options and actually came up with a much better plan than what we had originally considered. We went home, thought about all our options, without any pressure and decided to go back the next day and make our purchase. The people in this dealership engage with their customers, in a caring manner, not aggressive, making you feel like youre appreciated, respected and welcome. I chose my vehicle; we proceeded with the paperwork, a little back and forth negotiating, and came to an agreement. We were well informed about all the additional options that were available, all of our questions were answered intelligently, my car was prepped, and we now met with the person who was going to give us lessons on to use our vehicle, simply amazing. Once we left for the night we naturally had questions, our questions are as welcomed as we were when we first walked in the door prior to the sale. I would definitely recommend BMW of Las Vegas; its a win-win. Thank you all at BMW Las Vegas for everything.

Happy Customer

22 de feb. de 2014

I needed quick service and on both occasions (two) that I purchased a used vehicle (not a BMW) Sal helped me find a car in my price range; both cars of excellent quality. I recommend this dealership. No pressure and very helpful. And they don't care if you're not buying a high-end car.

Sid

14 de feb. de 2014

Erik Simonis, the outstanding Sales guy who helped us find a good car. Thank you BMW.

Opey1970

13 de feb. de 2014

Our salesman was why we bought. Vast amount of knowledge and no pressure. He made us feel at home. Albert is awesome, best guy in town!

Michelle Hart

12 de feb. de 2014

I was very satisfied with the way the transaction was handeled

steve b

4 de feb. de 2014

Great group of people. Have bought several cars there and always a great experience

Tsvetan Radev

4 de feb. de 2014

Maurice Rosga is the person to talk to if you are interested in bmw Great service

T new BMW Owner

8 de ene. de 2014

just wanted to say that I had a very nice experience leasing my BMW with Joe, he made the process smooth as possible, his customer service and all around personality was exceptional. He was helpful and informative. Terrence

Donna P.

30 de dic. de 2013

I recently purchased my first BMW from, BMW Las Vegas. It was an awesome experience and a pleasure doing business with them. It was truly a hassle free, no stress experience from start to finish. I want to personally thank the sales manager Eli, my salesman Allan and Anthony in finance for the ultimate buying experience.

Clyde D.

26 de dic. de 2013

Recently bought a vehicle from BMW of Las Vegas and the service provided by Maurice "Moe" Rosga and his fellow team members was top-notch. Everyone was very friendly and professional. Awesome service and hassle free. I would highly recommend this dealership to anyone who is in the market for a vehicle. Thanks again Moe.

LottieFH

19 de dic. de 2013

I knew that I wanted a BMW as my next car and I started by searching at cars.com. BMW of Las Vegas was identified as the closest dealer to me and had what I wanted. After a couple of emails an appointment was made. Sal was my sales rep and he took all of the stress out of the car buying experience. He understood what I wanted, delivered what he promised, at a price that we both could live with. He did all of this with out us having to go back and forth with offers. Tony, the finance manger is awesome. He does what he says he's going to do. This is a rare quality in car sales, at least in my experience. (It wasn't present in my last car buying experience). When I'm ready for another car, I will be going back to BMW of Las Vegas. I will be recommending them to anyone looking for a car. It was truly a hassle free experience. Thank you Sal and Tony.

JenEece Phillips

15 de dic. de 2013

I had a very specific car in mind and having entered the wrong Autonation location in my GPS I ended up at BMW Las Vegas. I was not buying a BMW. After explaining to Kwasi , the car dealer who assisted me, that I was looking for a particular Volkswagen that was not at this location he had someone go get the car I was wanting to see from another lot. The car buying experience was important to me. I explained to Kwasi that I had had a poor experience previously and he took care to make sure my car buying experience was a pleasant one even though it wasn't one of the fancy beamers he's accustomed to selling. He made me feel important and devoted his time and attention to making sure all my paperwork was completed and stayed late while I gathered all of the various documents. Even after purchasing the car I emailed him saying I couldn't figure out how to use the Bluetooth in the car. His response was "let's figure it out together". Kwasi made my experience a good one and helped me get a car I love. Thanks Kwasi. When I'm ready to upgrade to a Beamer I'll definitely be calling Kwasi at BMW Las Vegas.

Cindy

4 de dic. de 2013

Albert was fantastic, love my car. I would buy my next cars from him. I will not go anywhere else.... If you are looking for a car go see Albert..

Chicub

4 de dic. de 2013

I could not be happier with Don Warren and Desert BMW of Las Vegas. Don and Art, from the financial department made the purchase of my BMW 535i GT, an easy and memorable experience. Every aspect of my car buying experience went smoothly and I would recommend Desert BMW of Las Vegas, to anyone who is looking to purchase a luxury automobile. Again, thanks to Don Warren, who sold me my first BMW in 1999, who continues to provide outstanding service as a salesman as well as being a personal friend. Kudos to all involved, thank you, Louis Steirer

G. Kashef, MD

26 de nov. de 2013

Thank You Mr Bagheri for your help. You and other staff made the buying process very easy. I appreciate your help. Great service.

art manni

19 de nov. de 2013

Buying a new M5 from BMW LVwas great experience overall- people were great/facilities great/ and car great-first class/world class Team led by Sales Advisor- S Gluscoe

Frank b

19 de nov. de 2013

bmw of Las Vegas is a very good dealer I had the pleasure of working with the salesman name don warren is very nice didn't give me a any pressure from having to buy a car and I think that's everybody's nightmare walking to the dealers and being pressure to purchase a car even though your not ready to buy

Frank Dunn

15 de nov. de 2013

I had an excellent experience of buying a 2011 BMW 328i at Desert BMW of Las Vegas. My client rep, Erik Simonis, was outstanding and very knowledgeable about the buying process and the eminities of the automobile I purchased. I was in and out of the dealership in 2 hours with my new car. Erik even drove my old car home so that I could drive my BMW home and make it to work on time. Outstanding. The car looks and runs great, I couldn't be more pleased with my car buying experience, thanks to Erik. Frank Dunn

David Cline

7 de nov. de 2013

Everything from beginning to the end was great. I found a problem with car after the purchase and they fixed it at no charge to me. I was at another dealership and was told to make sure I tell them everything that needs to be done before buying because after, they would do do nothing. My dad bought a car in Colorado springs from Danial Long and it has been nothing but issues. Here at BMW, Jeff Resnicke has made sure I am happy with everything. And this is a used car. Happy Happy JOY JOY.

mofitz76

2 de nov. de 2013

My husband and I were in the market for a new car and I really wanted a 5 series BMW. It was so refreshing to go the the car lot at BMW LV on Sahara and not be stalked by a sales person right as you pull onto the lot. When Trent introduced himself he was super friendly and just wanted to know what I wanted and didn't try to get me into to something that was out of the parameters I laid out. That was refreshing too! We only had about an hour or so to shop on this first visit and Trent was very accommodating to that. Since we had to leave Trent said he would do some checking and found me the car I wanted. Within an hour Trent had emailed me and let me know. We went back and finished the deal that night. Trent drove to the other location to get the car, and met us back at the dealership. We couldn't get back until close to closing but he never once lead us to believe he was ready to go home at 930pm on a Friday. He never made us feel rushed or like we were a burden for being there so late. Trent has been the best auto sales person I have ever worked with and BMW LV Sahara should be proud to have him. Thanks for helping a lil dream of owning a BMW come true Trent!

Mike M

1 de oct. de 2013

I just leased a new car from BMW of Las Vegas and the experience was excellent . Roger Campbell helped me and most of the work was completed over the email and phone. They gave me the best price and helped me out of my old lease. I highly recommend them. I will get my next car there also.

Oscrruvl

30 de ago. de 2013

Worst experience ever from a dealer! I will never purchase a BMW product -ever!!! Made me switch brands. Now very happy with my Mercedes - Benz. Thank you.

Rio Marcelo

27 de ago. de 2013

My family owns 2 BMW's and Allan Karp is very helpful in finding the best deals. Look for Allan at Desert BMW. He is exceptional. The staff is very friendly.

Jeremy

15 de ago. de 2013

In my initial review entitled Amazing Sales Experience by Jeremy in Las Vegas I gave BMW Las Vegas a perfect score. I probably should have waited to see how they work "after the sale", and it has been far below what I would expect from a BMW dealership. On numerous occasions I have called with questions on my new vehicle and I am immediately passed off to my sales person who can never be found and my questions go on unanswered. When I was buying the vehicle we spoke about my first service call. I explained that weekdays were bad for me and Saturday was best. I get my first service call and its for 8:30 am on a Monday. This is not the attention to detail one would expect from a high-end dealership. Then when I call to reschedule I have to wait for the phone to ring ten times before a lady tells me the service appointment will be changed and I will get a notice via email. That was five days ago and nothing else. But the worst is this snake oil they try to sell you, which I bought, called appearance protection. My finance guy sold me on this telling me it would fix door dings and small dents. He even told me his buddy had his whole quarter panel replaced because a bird pooped on it and it ruined the paint. So, unfortunately my car gets a door ding in a parking lot and I make a claim. Now the claim is through some sketchy third-party company in Utah who doesn't even tell you the claim went through. And they deny my claim. I call BMW dealership with a simple fix to a very unhappy customer. "Just take this snake oil off my lease". And I am told they can't do that. Think about that... A maker of the finest luxury automobiles in the world can't take a $17 a month charge of off a lease to keep a new customer happy. Sounds sketchy to me. The best part is the finance guy said he would look into it and call me back. That was five days ago. To sum up. BMW's are great cars and as owners we pay a premium price. We expect to receive a premium style of service as well, and BMW of Las Vegas cannot achieve that service.

kapitanberong

25 de jul. de 2013

Diane is very friendly,helps us in every possible means.Not really our intention to buy but eventually did because of her selling ability.Diane is an asset to BMW.

Kelsey

6 de jul. de 2013

The entire process of buying a car was incredibly amazing; majority of this due to Dan Perlstein. He was incredibly kind, helpful, and informative. He definitely got to know us and our needs, helping us in the process, sharing life experience, and letting us take our time and not pressuring us in this major decision. For anyone buying a new or used car I highly recommend him as an agent. It's worth your time.

Jeremy

2 de jul. de 2013

This was by far the best car buying experience I have ever had. I stopped by to get some information and was welcomed by Lonte Maston who was a complete pleasure to deal with. His style reminded me of what I was taught as an Apple Retail employee. He listened to my needs, didn't try to push a car on me, related to my situation and worked with me to provide me with an automobile solution, not just a car. I appreciate his honesty and no pressure sales style. But it gets better. The finance guy Joe or Joel was equally as nice, helpful, and easy to deal with. He answered so many questions that weren't related to his particular position, which reinforced my decision that I was buying not just a car, but a complete service. And to imagine I wasn't prepared to buy a car that day. But I am really glad I did. And by the way, the BMW is the best ride I have ever experienced. Thanks Lonte, Joe(l) and Desert BMW for making it possible!

Arkansas Razorback

24 de jun. de 2013

We recently purchased a new 535i from Stefan at BMW of Las Vegas and had a wonderful experience. I was really dreading replacing my old car, but Stefan gave us nothing but excellent service. He really listened to what we wanted and found just the right car to make me happy. There was never any pressure, just over the top customer service.

Happy

22 de jun. de 2013

Great experience making my purchase. Roger was low pressure and knowledgable. Love the car!

JessicaFuller

13 de jun. de 2013

I'm so pleased to be able to write about the amazing experience I recently had! I came in to the dealership to drop off the loaner Danielle Kerby was so kind to provide for me while my car was getting a diagnostic. She put a little bug in my ear that day and my wheels were turning! All day I was curious as to what my options were for getting into a new car, I found the help of Robert Herber and Moe Rosga. I was handled with TLC:) I never expected to be in my new car with in lightening speed! Thank you so very much for all your continue service as well:)

Dawnfs

11 de jun. de 2013

What an easy transaction! My sales guy Trent Jenkins was a pleasure to deal with. No pressure, got us the price we wanted and I was in and out within an hour or so. Very Happy!!!

Weilly Coyote

23 de may. de 2013

Dessert BMW is top notch. They know their stuff, they are fair, balanced and provide a seamless car buying experience. Talk to Sal Cucco, he is the MAN!!! Started on the internet and ended up at Sal's desk. I have never trusted a car salesperson more than I trusted Sal. Anyone can go to Dessert BMW and expect a top notch experience, a professional attitude and excellent service. They have the selection, they have the price, the people, and the quality to back it all up! Highly recommend these guys!! You won't be sorry you contacted them or stopped by!!

Lois O. music fan

22 de may. de 2013

Purchased a 2012 528i BMW a few weeks ago. We had excellent customer service from both larry Dodd and Ioan Polverejan. They versed us in everything that we needed to know about the vehicle and then some!!! We went for a twenty minute or more ride with Mr. Dodd and he was extremely helpful in communicating all of the functions of the card. Since we were upgrading from a 1997 BMW there were obviously many features that have been added and developed in the past 16 years. Again, we were most pleased with our experience at Desert BMW of Las Vegas. We will pass this experience on to others as we do not have a dealer here in our city. Thank you again for the great sales and customer service.

TRACYTEE

21 de may. de 2013

I WENT IN TO THE DEALERSHIP TO VISIT DIANE, SHE SOLD MY MOM HER CAR, TO SAY HI AND WE STARTED LOOKING AT CPO BMW'S ON THE LOT. I WAS NOT IN THE MARKET TO PURCHASE A VEHICLE BUT FOUND SOMETHING THAT I WAS DRAWN TO.WORKING WITH DIANE WAS A PLEASURE; SHE MAKES THE CAR BUYING EXPERIENCE NONTHREATENING AND I KNOW SHE WILL BE UPFRONT WITH ME AND NOT "PULL ANY SCHENANIGANS" WITH ME. THE OVERALL EXPERIENCE WAS POSITIVE AND I KNOW UNDERSTAND THE DIFFERENCE BETWEEN DEALERSHIPS AND LUXURY CAR DEALERSHIPS.I AM A HAPPY PROUD OWNER OF MY 1ST BMW 535I AND WILL BE RETURNING WHEN IT'S TIME TO LOOK AT A NEW CAR.

biondina3796

20 de may. de 2013

Ive been a BMW 7 Series owner since 2000 and have purchased all of my past BMW's from Desert BMW of Las Vegas. I recently purchased a new 2013 X5 M Sport Series from Mr Steve Glusco and can't speak highly enough about his level of professionalism, service and ease of my transaction!!! My overall experience with Mr. Glusco was amazing!! None of the BS like you deal with at some of the other local dealerships in town! From the moment I decided to purchase my vehicle until the day I took delivery, Steve handled every aspect of my sale for me and treated me like family!! He goes above and beyond to make you feel comfortable with the entire buying process!! Mr Glusco is the only sales person I will deal with again in the future for any of my new or used vehicle needs! I highly recommend contacting him directly if you are in the market for a new or used vehicle, he's the BEST!!

A.P. Multiple BMW Owner

20 de may. de 2013

I recently purchased a 2013 BMW X5 M Sport from Internet Sales Manager Steve Glusco at Desert BMW of Las Vegas. This is my third purchase from Desert BMW and I can't speak highly enough about my experience in dealing with Mr. Glusco! His level of service and professionalism went above and beyond any previous vehicle purchases I've ever bought from other dealerships in town! Being a female purchasing a new vehicle can be incredibly intimidating, but Mr. Glusco simply handled my entire transaction with perfection and ease!!!! From the day I called him to inquire about the particular vehicle I was interested in, until the day I took delivery of my X5, I couldn't ask for a better sales experience!! He took time to explain all aspects of my new vehicle so that I felt comfortable with my new vehicle before I ever left the lot. I would HIGHLY recommend reaching out to Mr. Steve Glusco directly if you are in the market for a new or used BMW...or any other type of vehicle for that matter because Desert BMW of Las Vegas is an "Auto Nation" Dealership. With Mr. Glusco being their Internet Sales Manager, he is able to search his vast inventory nationwide for much more than just BMW Products!! I will be a client of Steve Glusco's for life!! I can't say enough great things about service I received from him and the group at Desert BMW of Las Vegas!!!

Alicia P

19 de may. de 2013

I have been a BMW owner since 2000 and have purchased all of my past vehicles from Desert BMW! I recently purchased a new 2013 BMW X5 from Internet Sales Manager Steve Glusko. I can't speak highly enough about the level of service, professionalism, ease of my transaction and overall experience once again I've received from him. From the moment I contacted Steve until the time I took delivery of the vehicle he handled everything for me and made me feel like family! I would not hesitate to purchase any future vehicles from Steve Glusko. I will be a BMW Client for life. Their product and Desert BMW's staff are truly stellar in every sense, especially Steve!!! If you are in the market for a BMW I would highly recommend contacting him to help you : )

DavieW

17 de may. de 2013

Desert BMW of Las Vegas does nothing but exceed! It was a pleasuring working with them. They took care of me from the moment I walked in the doors. If your looking for a BMW? I seriously recommend buying here

Denise F.

14 de may. de 2013

This was the best car buying experience I have ever had. They treat you like royalty! My salesperson, Steve Glusco, went above and beyond to be sure I was satisfied with my purchase!

Leaf99

13 de may. de 2013

From start to finish, this was hands down the best car-buying experience yet. Keep up the great work and I'll never go to another dealership!

crommell

12 de may. de 2013

Sal took the time to understand our needs and special order exactly the car we wanted. He was pleasant and attentive. We appreciate the service quality and easy buying experience.

Cory

9 de may. de 2013

Leased a new Bmw from this dealership and have never been as pleased with a car buying experience as much as I am with this dealership. Every one from Trent in sales to the finance and service guys were great! Would definitely purchase from them again! Thanks again Desert Bmw!!!

Satisfied Customer - Marc

3 de may. de 2013

I recently had a great experience with Desert BMW, and my sales advisor Steve Broka. Steve handled everything in an honest, professional, and to the point manner....no BS. I am very happy with my purchase. Steve has already followed up with me a couple times on his own and answered a few questions I have had in almost a moments notice. I am very pleased and will reccomend Steve and Desert BMW to others for sure.

cherbot

2 de may. de 2013

We had a 2002 325ci, Hans, that we loved but it was getting too old to take on the road. So we stopped by the dealership on a Sunday and browsed through the lot. Found the car that we wanted exactly; color, style, interior. Sent an e-mail Sunday to the dealership regarding trading in our current BMW. Got an estimate of the car's value for trade-in and a response from the sales staff regarding the car we had seen on the lot. Sent an e-mail the next morning, Monday, and set up a meeting to see the car and get our car appraised.Met with Sal Cucco the next day and four hours later, we drove off the lot with our new BMW 328i. Love the car. Love working with Sal Cucco who was wonderful and Joe, finance guy. The staff was experienced and helpful. They answered all of our questions and kept us plied with cold water while we waited for the car to be cleaned and readied for us. Needless to say, we love our new 328i and we love Desert BMW! Only thing left to do is name the new car? Klaus?

Cheryl and Lee

2 de may. de 2013

We had a 2002 325ci, Hans, that we loved but it was getting too old to take on the road. So we stopped by the dealership on a Sunday and browsed through the lot. Found the car that we wanted exactly; color, style, interior. Sent an e-mail Sunday to the dealership regarding trading in our current BMW. Got an estimate of the car's value for trade-in and a response from the sales staff regarding the car we had seen on the lot. Sent an e-mail the next morning, Monday, and set up a meeting to see the car and get our car appraised. Met with Sal Cucco the next day and four hours later, we drove off the lot with our new BMW 328i. Love the car. Love working with Sal Cucco who was wonderful and Joe, finance guy. The staff was experienced and helpful. They answered all of our questions and kept us plied with cold water while we waited for the car to be cleaned and readied for us. Needless to say, we love our new 328i and we love Desert BMW! Only thing left to do is name the new car? Klaus?

Mike A.

24 de abr. de 2013

I recently visited Desert BMW, interested in either buying or leasing a 328i. After realizing that I can't lease a certified used car, I found a new 2013, with features that I liked. The sales staff were very friendly, and spent many hours trying to work out a deal for me.

PALM740

17 de abr. de 2013

JeanEveryone at the dealership was very nice and friendly; especially Roger Campbell the Internet Sales Manger. Roger was very professionaland extremely accommodating given that I flew in from the SF bay area and my flight arrived at 7AM. The dealership was not open yet but,Roger picked me up from the airport gave me a tour of Las Vegas. This was my first BMW purchase and I have to say it was less stressfulthanks to Roger Campbell.

barbdevin

12 de abr. de 2013

We flew in from Houston Texas to purchase my son a BMW 335I.Trent our salesperson picked us up at the airport and from that moment on we received excellent customer service.After our purchase the dealership took care of the shipping, making sure we were 100%satisfied. We were able to drive the BMW during our stay. When it was time to leave, Trent met us at our hotel and drive us to the airport.This whole experience was great! I HIGHLY recommend Desert BMW as well as our professional salesperson, Trent Jenkins.

Nick M.

22 de mar. de 2013

5/5 stars! Amazing Customer Service! I went to Desert BMW of Las Vegas with the expectations to find my "perfect BMW". Little did I know that my expectations were going to be met and then some! Daniel Perlstein at Desert BMW of Las Vegas has helped me find my "perfect" BMW with swift service, consideration of my time and my wallet. I was able to purchase a 2010 BMW 328i Coupe with the M sports package & navigation all for a great price! Daniel has helped me every step along the way. If you are thinking about purchasing or even leasing a BMW, don't hesitate go to Desert BMW of Las Vegas & check it out! I highly recommend Daniel Perlstein as he will take care of you like he did a great job with me and my car! There is a great waiting area with a TV and Starbucks coffee (for all you coffee nuts). While you wait, Daniel will take care of business for you! 5/5 service for Daniel Perlstein & his team over at Desert BMW of Las Vegas! -Nick M.

Elaine Newton

22 de mar. de 2013

Albert Weisser was a wonderful person to purchase a car from,he took his time to explain each car i tested (6) ..I would most certainly buy another car from him... BMW is very fortunate to have him working in this facility. elaine could not answer repairs since I just pruchased the car...all else was a 10

MQuintero

11 de mar. de 2013

We found our car online and had to come from 400 miles away to get it, but Roger Campbell had everything ready for us before hand. He went above and beyond to get us a great deal. We literally walked in and 30 minutes later were out the door!

Doctor G

8 de mar. de 2013

This is my first time getting a BMW and definitely won't be the last. Steve Glusco was a joy to work with, very professional, helpful, and quick to respond to all queries. The car itself is wonderful to drive and the buying experience was smooth and pain-free.

JohnCD

6 de mar. de 2013

Had the opportunity to buy a car (an awesome one at that!!!!) from this dealership and a privilege to get this from Mike Krebbs. He went above and beyond to help me get the car that I wanted and went thru all the steps with me to make it an easy transition. Looking forward to enjoying this new toy for a long time and getting the next one from this same dealer.

iconway1

5 de mar. de 2013

Allan Karp found the exact car we wanted. He was very professional and helpful and came through for us. We will definitely refer anyone we know that is looking for a new/used car to Allan. He was great as was all of the staff we encountered at Desert BMW. Thank you!

Inez & Craig

5 de mar. de 2013

Allan Karp found the exact car we wanted. He was very professional and helpful and came through for us. We will definitely refer anyone we know that is looking for a new/used car to Allan. He was great as was all of the staff we encountered at Desert BMW. Thank you!

Cf702

27 de feb. de 2013

Jason coordinated with me and was able to pick up my vehicle and drop off a loaner car when it needed to be serviced.Great customer service, honest advice, and offered great suggestions for the next BMW I'd like to purchase.

ChristinaMadison

26 de feb. de 2013

Great experinence and extremely knowledgeable and friendly staff. I would highly recommend buying a new or certified pre-owned vehicle from this dealership. I will be a long term customer.

Tuson Buyer

21 de feb. de 2013

Albert Weisser was fabulous. He really went the extra mile to ensure that the transaction was completed quickly and the car was delivered when promised.

Klaus

19 de feb. de 2013

My shopping and buying experience was EXELLENT! From the time I made call to Michael Pyon, we were very satisfy with his knowledge, attention and the great costumer service attitude, on the phone and during the purchase, we were treated great! The dealership was beautiful and spotless with a great atmosphere that welcome you to shop there.

I. Dean

13 de feb. de 2013

My shopping and buying experience was great! From the time we were just looking until we made our "actual" purchase, we were treated great! The dealership was nice and clean and every employee seemed very welcoming and friendly.

Skemper

6 de feb. de 2013

The best buying experience I've ever had! Joe was not only knowledgable in all matters BMW but very professional and not at all pushy or pressuring. Everyone I dealt with was fantastic and the entire buying process was exceptionally quick. I highly recommend Desert BMW and for the best possible experience, request to speak with Joe.......

Renodrew

22 de ene. de 2013

Diane treated me with kindness and professionalism. The sales staff and other staff all treated me with professionalism and courtesy. I would like to thank everyone involved in my buying experience in creating a friendly atmosphere.

Ggreer

22 de ene. de 2013

Trent was great to work with. Super friendly, very knowledgeable, no pressure, relaxed and focused on getting it right for us even if that meant taking us to their sister dealership. Would highly recommend him!

SusanLai

18 de ene. de 2013

Great service. Daniel was friendly and efficient. We love our new car. We would definitely recommend this place to all our friends. The process was easy.

ggillette

13 de ene. de 2013

Having never purchased a car long distance, I came in to this situation extremely skeptical. I was buying a very expensive car and trading my car, not having seen the new car. I am a very cautious buyer, so thought something could be wrong with the car or that the dealership wouldn't do what they said. Nothing could be further from the truth. In fact, we drove almost 1,200 miles to check it out first-hand and everything was as Trent represented it to be. I would very highly recommmend this dealership and Trent. When I get ready to buy my next car, they will certainly be in the running for my business--even being 4 states away. Definitely worth the drive. Beyond that, their follow up after the sale has been superb. Any and every issue I've brought to their attention they've remedied to my satisfaction. You can't go wrong here!

tlscoma

10 de ene. de 2013

Great experience - everything went smoothly and I couldn't be happier. Trent made sure to fix a ding in a day before I flew in to pick it up.

brentbarrett

5 de ene. de 2013

Our entire experience at Las Vegas BMW was pretty wonderful and easy. The best part was Albert Weisser, our salesman, and BMW expert. He was friendly, patient, and knew every detail about every car he suggested for us.No question went unanswered. By the end of our shopping experience, which lasted a week due to test-driving every brand of car here in Vegas, we felt like Albert became a friend. When we told him we'd like to go drive another brand, he always said, " Go, check it out. I hope you'll be back. " Never any pressure. Never the hard sell. Just confidence in his product, and also a sincere hope that we get the right vehicle . Obviously ,we came back to BMW and Albert , and ended up with our perfect 2009 335i, which was the VERY FIRST CAR he suggested at the beginning of our search. If we had taken his smart suggestion ,we could have saved ourselves one week of searching!!Also, Joey Laow in financing was fast, efficient, friendly, and very helpful. And then to top of the experience , when we stopped off at the front desk to arrange for our plates and tags and such, Crystal Bockhold was fast,knowledgeable, and she even helped us pick out the best plates to match our car!Who knew buying a car could be so much fun?

jacep

3 de ene. de 2013

This dealer ship was great to work with. Sal Cucco was very honest and went above and behond all expectations on making sure I had everything I needed.

RandyKirner

22 de dic. de 2012

We live in Reno. We found this dealer through USAA buying service. Albert was fantastic and went above nd beyond to make our purchase easy including personally picking us up at he airport. He worked with us on several differs options and searches to find the exact car we wanted. First class experience.

billsubin

21 de dic. de 2012

it is great expierance with this dealer, they made me happy at end, I drove back new x5 but some how not really like since it dose not have leather, Gonzo did not say any thing, just brought back and we ordered one which we like most, finally we got it and it really good with some beautiful things them added on, my wife and I like it so much.really appreciate this nice expirence bill

Carol Benchley

7 de dic. de 2012

To whom it may concern:I can't begin to tell you how GREAT Gonzalo was to me! I have been in sales for over forty years and I know what it takes to give good customer service and Gonzalo was the best. He was very patient with me while I was deciding on color and options what I wanted on my vehicle. He explained everything from what was in inventory and what was in route and also, how long it would take from Germany if I did a special order. His service was definitely over the top in a GOOD sense. I am very pleased with what I ended up with even though its only been four days. As far as the other folks I talked to .... they were ALL very pleasant and professional. So many times we don't want to walk into a dealership because of being attacked by salesman, but that wasn't my experience at all. I would recommend your store to anyone for sure. One last comment, I noticed there were no woman in sales .... what's up with that? I have been a business owner for thirty-two years in Newport Beach, and I know woman can sell !!!! .... just saying!

pudd648

1 de dic. de 2012

As this is our 11th BMW we weren't expecting to be overwhelmed with our sales experience but we were. We started our sale with Robert Herber whom I met on a Saturday morning at Jamba Juice. We were both getting breakfast and never met before but he was wearing a BMW polo shirt so I proceeded to chat him up and he was not only as enthusiastic about BMW as myself but more then happy to answer my questions without trying to get me into the dealership. I kept his name in my head and a few weeks later we went into the dealership to start the decision making process of what the next Beemer would be and we looked for Rob. We placed our order after driving a few models only later to find out management felt the same way about him as we did and he was promoted to used car manager. He was proactive in getting us linked up with someone just as conscientious as he is and we finished the deal with Michael Pyon. Mike kept us informed of our cars' status during the production process and was ready to walk us through the delivery process once the car was here (2 days early I might add). Mike walked us through all the new technology that isn't in our other car and made sure we understood how to use it, he also suggested we come back in in a few days after we've had time to play with the car and ask more questions. This entire process has been fun and I can't wait to trade our other BMW in in the Spring and of course we will work with Mike!

howcov

1 de dic. de 2012

Having been in the market for quite some time for another car, I had tried several dealerships to find a second car that would alleviate the miles put on my SUV. After trying other dealerships and being told no, or being told yes with exhorbitant terms and conditions, I turned to Desert BMW. I have champagne taste, and a not quite champagne budget. I grew up with nice things, and I am used to the finer things in life. My story with Desert BMW starts this past summer when I met Client Advisor Albert Weisser. My partner and I had been looking at vehicles, but the time was not yet right then. Albert was VERY nice, and we went on several test drives in several types of vehicles, and not once, did he pressure us, or act like he was inconvenienced, even though at the time, it was 150 degrees outside!! Like I stated, we decided to wait at that point, and when Albert gave me his card, he told me that when we were ready to call him and he will make something happen, in a very self assured, confident, but not cocky, way. Well, three months later, I felt that now was the time, and on a Tuesday, I called Albert to reintroduce myself. He had a fairly good idea of who I was even though we had only spent 90 minutes test driving cars three months earlier. I told him what I wanted to accomplish and what my situation was. Again, in that cool, calm voice, he told me that he will make this happen. He was very prompt and thorough in getting me the credit application via email. He let me know what his schedule was like, and advised me when he would be calling back, or texting, which he did. Wednesday, he was busy due to training, and Thursday, I was late getting off from work when I came to dealership and saw the car he had found for me: a 2009 328i with low miles. I test drove it, and to my surprise, I really liked it. I say to my surprise due to the fact that I drive an SUV and am a larger guy, and I never thought that I would be comfortable in that size car. We test drove it, and he let me go wherever I wanted, unlike other dealerships that have a predetermined route. The conversation was easy, and I truly felt like I was reconnecting with an old friend versus a salesman. We get back, and the dealership is close to closing (remember I was late getting off from work). He told me what needed to be done, and that he would be in contact with me the next day. I was in a meeting when he called. When I didn't answer, he text me and advised me that the deal was done and what the details are. I was so shocked and happy. Normally, delearships are a pain, and there is the negotiating back and forth with the bank and by the end, I'm usually exhausted and not excited about the car. There was NONE of that with Desert BMW and BMW Financial. They are so classy, and beyond efficient. I got an AWESOME interest rate with minimal money down. The Finanace Manager, Joey Laow, was so cool. Normally, signing the final paperwork can be so tedious, but Joey kept it light, yet serious. All of the questions I had regarding various additions and whatnot were answered thoroughly. Again, it felt like hanging out with a friend instead of going over financials. Overall, this was the best experience purchasing a car that I have ever had, and I have purchased several so I know. Many thanks to Albert (you're the best!!), Marvin (the sales manager), Joey in Finance (you are hillarious), and to everyone else who was involved in my deal. Thank you all so much.

Patrickm702

29 de nov. de 2012

Sal is very friendly and easy to work with. Dealership is wonderful everyone was extremely friendly. I was introduced to all the staff I would be dealing with while owning the BMW. Did not feel pressured in anyway. Definitely the best dealership in town!

knipper88

27 de nov. de 2012

I found the car I wanted at Desert BMW while searching the CPO section of the BMW web site and Autotrader.com. From first contact, Dan and Larry were very responsive and professional. We worked together on opposite coasts to conduct a remote transaction. The car was well priced requiring no haggling. All of my questions and requests were dealt with seamlessly. All aspects of the deal from financing to shipping the car across the country were handled with exceptional attention to detail. Even though I had never seen the car or met the people I was dealing with, I was made comfortable every step of the way, and the end result was superb.

hplibran

20 de nov. de 2012

Mr. Jenkins did a great job during and has continue to do so still. During and after the purchase he took great amount of time to inform of all the different items and how each worked.

jim69maggie

20 de nov. de 2012

I expect the best service, and I get it from Mr. Levy in your service department. I trust my BMW in his hands, great represenative.

payton1687

19 de nov. de 2012

This is the second car that I've bought through BMW. I've had nothing but wonderful experiences at the dealership. This was the first time I dealt with Mike Pyon. Mr. Pyon made sure that I was comfortable and clear with everything. He is very knowledgable and just a PLEASURE to work with. I can clearly say that if this was my employee, he would be in a supervisory capacity, no doubt! People like Mr. Pyon makes buying a car a pleasure and represent the dealership very, very well.In the future, I will recommend people as well as returning for another vehicle.

MY VERY FIRST NEW CAR

14 de nov. de 2012

I AM VERY HAPPY WITH MY NEW 2013 VW JETTA AND THANK TO JENNIFET MATTHEWS INTERNET MANAGER FOR ALL THE HELP DURING ALL THE PRESES SINCE THE BEGINNING TO THE END,

CALIITALY

13 de nov. de 2012

I wanted an X1 for my road trip from L.A to Connecticut. After a horrible experience at BMW Beverly Hills, that nearly made me switch brands (Hello Mercedes and Audi), I fired up the BMW dealer locater and found my Xdrive X1 at Desert BMW Las Vegas.Moments after I inquired and made an offer on the vehicle via Desert's excellent website, an absolutely professional sales associate named Steve Glusco contacted me, accepting my offer! We arranged a time and date to meet and I was In and Out of the dealership in less than 3 hours with my new X1. I've purchased many new cars and this was, hands down the best experience I've ever had! Steve's fellow partners in excellence (Dan, Robert, and Joey) stepped right up to make this deal happen.The folks at Desert BMW Las Vegas know that you rarely get a second chance to make a first impression. In fact, I think it's their mission statement to exceed every impression by treating their clients most favorably at every point in the car buying process.Thank you to all involved. I will definitely be back in a few years for another new BMW.

Jhnordean

10 de nov. de 2012

I live in Portland, Oregon and was hesitant about buying a car out of state. Michael Pyon was amazing at what he does and handled my order with the utmost care and dedication. He is very knowledgeable and went above and beyond to make sure I was extremely satisfied with my purchase. He arranged shipping for me and with no doubt made this experience the best car buying experience I've ever had. Thank you for everything.

mr66

8 de nov. de 2012

Easy transaction over the internet - Michael was easy, fair and honest during the process. No pressure in Finance office. Car was delivered as promised. Would work with Desert BMW again.

Uvasylvia

7 de nov. de 2012

Michael and Trent helped us with the purchase of our first BMW. Together they were a wealth of knowledge and got us into a beautiful X3. From the first contact via email to us driving away in our new car, our experience was smooth and pleasant. We are so happy with our new car and the awesome customer service both these guys provided.

eronel28

2 de nov. de 2012

Sales associate, Sal Cucco was very informative and helpful. However, the finance mgr, although friendly, was almost insistant on selling the premium after sales, when I specifically explained to him the only thing I wanted. He kept me in there almost two hours, until I was totally exhausted, and I most likely purchased items that I don't need or want by increasing my term. He described various scenarios that would cost me so much money if I didn't purchase the package, and that by extending my term, and expecially if I paid the loan off sooner, I would be paying less than the % rate anyway.

damnlassie

27 de oct. de 2012

Sal was very professional and friendly.Sal helped me surprise my wife with an Awesome pre owned X5 it was great!I highly recommend his service to everyone.

myorsix

22 de oct. de 2012

The lease on my 2010 BMW 335i was ready to expire. I wanted to buy out my lease so I made an appointment with Desert BMW. Michael was assigned to handle the transaction. It was one of the smoothest, most professional interactions with a car dealer I have ever experienced. He was upfront with all the details, informed me of all my options but in a low key professional manner and even made sure I got a loaner to use while my car had a safety check. He moved all my financial paperwork through the mill without any delays or surprises. I was in and out in less than 2 hours. Brilliant! HIghly recommended.

jmgcarr

22 de oct. de 2012

An excellent sales experience. Michael Pyon was extremely accommodating to my needs and schedule, in addition to being highly professional, courteous and knowledgeable about the vehicles. The BEST sales experience I've ever had!!!

Henrylevi

22 de oct. de 2012

Steve was very informative and professional.He communicated with me and made the purchase of my BMW a smooth process. I would recommend Steve and the dealership to my friends .

Phillip Ruffin

16 de oct. de 2012

Roger did an excellent job, going over all the new items in the 760 was amazing the car is perfect. It went very smooth.Thank You

Will70

8 de oct. de 2012

I started working with Albert at desert VW, where we bought a VW Touareg. Since then, I have purchased two BMWs through Albert.I have never experienced customer service to the level that Albert has provided. He is fair and honest and treats us like family. He has driven us to the airport and loaned his personal car to me while I had mine tinted. If I was to walk into the dealership for anything, Albert grabs my BMW keys from me so that he can have my car washed. Albert has become a friend and I hope to deal with him for many more years.-William Jones

Frankiev88

6 de oct. de 2012

I went to dealer to trade my Acura mdx in for something more efficient! My sales person sale was amazing!!! No BS from this guy just great business and service I left with a 2009 BMW 335i!! It's amazing! Great work!

Tasch

4 de oct. de 2012

My lease from 2009 was coming to an end and I was debating buying out my lease or leasing a new car. Michael didn't pressure me either way. I finally decided to lease a new car. The car I wanted was not in stock, so we ordered it. It took a few months for my car to arrive and it was totally worth the wait. The process was extremely smooth. Michael updated me weekly on the status of my car and that made the time fly by. He quickly replied to any question I had. Absolutely great customer service! Everything was easy on the date of delivery. Anthony in finance did not try to pressure me with any warranties. He let me take my time to make up my mind. I'm now driving my 2013 328I and I love it! I will continue to give my business to Desert BMW of Las Vegas.

Jeff.SBrow

1 de oct. de 2012

I usually do NOT do reviews. This time though I HAVE to make an exception! I have been a fan of BMW vehicles since 2002. I grew up in a dealership so I've been around car sales. My stepfather "was" a dealer. That being said, I am somewhat knowledgeable about the dealer workings. I have been going to Desert BMW since moving to Las Vegas in 2006. Lets start with the service department.They have been servicing our 2004 325Ci since 2006, and Josh Martinez has been our service advisor all this time. Josh is by and far a large, the BEST service advisor I have dealt with over the last 40 (yes 40) years. He is ALWAYS available when I call him. When my car is in the shop and he says he'll call with an update by 3pm, He ALWAYS does, and he has never missed a deadline! This is VERY unusual.Now lets talk about everyone's favorite, SALES!I just completed another transaction and leased a new 528i sedan. My sales rep was Stephan Neamtu, the sales manager was Dan Eastman, and the finance manager was Anthony Aversa (Tony). Stephan did the heavy lifting. He was the one who suggested the right vehicle (after testing a few models and styles), found it on the lot, did my test drive, put the temporary plates on the new car, removed my personalized plates from my trade-in (They gave me a VERY fair and decent price), did the FULL (and I mean FULLY 100% NO HOLDS barred) training and setup of the car for me! Stephan also setup the Sirius Satellite Radio and the BMW Assist (the emergency connection) for me. Dan Eastman was also not only the sales manager, but a huge player and really put a few tons of effort into the deal with pricing, selections, choosing which vehicle would have higher rebates, better lease rates, and of course credit approval. I had a couple of blemishes on my credit. Dan went to bat for me over and over again until he got the right deal for me. Note.....I have known many sales managers over the years! Dan Eastman is NOT one of the norm. He CARES about and for his clients. He wants to establish and nurture a relationship with them, instead of a big hit! This means giving clients a fair deal. He definitely is not typical for the auto industry!!!!!!By this time......believe it or not, I'm ONLY at the dealership about an hour or so.It's time to go to Finance to sign documents and buy extended warranties (another sales opportunity for the dealership)........I sat down with Anthony Aversa (Tony). He presented me with a couple of important LOW priced warranties. I took 2 of them. I even asked him if this was all they offered. He replied, "No, but I don't want you to spend a lot of money on unnecessary products." When was the last time you heard that from a sales person?????.....I left 15 minutes later to accept delivery of my NEW BMW!Another Excellent experience at Desert BMW!!!

artsegismundo

27 de sep. de 2012

My sales advisor Sal Cocco was very helpful in making me find the right car for me it was a very pleasant and stress free experience, I would definetly recommend your dealership to any of my friends who wants a BMW.

maloydizon

27 de sep. de 2012

Advisor text messaging upon arrival, no greetings, awkward moment for 3-5 mins. Came for 1 year service oil change. Missed a minor service 2 mos. prior, he said too bad, it could have been free if I brought it right away but now it's gonna cost me. Never thought I'm due for that service, I'm a first time owner of BMW, all I can remember was when I bought the car my first service is after 1 year. Came at 1045 am, I said I'll be waiting. Dealer took my car at the back as there's no other customer at that time. Advisor said I might have to wait till after 1 as mechanics are going to lunch. Makes me wonder, do they have lunch all at the same time? This is just for a simple oil change, no other services. Unbelievable. Got the car back though after an hr. He came to me and said my car will be out shortly as it is being washed. Fine job with the car wash but no vacuum, after waiting 45 mins. Car was sitting outside, no body even bothered to call me or page me that my car is ready. Driver side floor mat is disarranged. Drove out, never again. In fairness, advisor was not pushy, no upselling when I declined some of the recommended services. No personalized service whatsoever. Maybe because I was not wearing my suit.

david.stella.50

26 de sep. de 2012

Albert was extremly friendly, professional and very effective. This is my third car bought from this dealership. Of course Eric is top notch and the reason I return.

larry.gurganus.9

24 de sep. de 2012

Fast, easy, no nonsense, knowledgeable, convenient. The best way to buy a car! We had such a good experience we bought 2 cars!I would highly recommend Steve and Desert BMW to anyone I know.

BMWZ43

17 de sep. de 2012

In purchasing my third BMW Z4, I mentioned to Al that I had never bought a car sight unseen on the internet, and that was a concern. Al reassured me and completely fulfilled his statement to me that he would make sure it would be fine. From that point onward, it was a joy to proceed in the buying process.Al Smith is fun, and a very professional fellow with whom rapport was easy to establish. He is honest, likeable, and after driving 800 miles to pick up the pre-certified Z4, I found myself grinning all the way back to my home. It was a marvelous trip in a vehicle that I found exceeded my expectations. This was in no small part due to the excellent treatment by those at Desert BMW, Las Vegas, and Al Smith in particular.Having spent over 25 years in sales myself, followed by a long term in government service, I would unhesitatingly recommend both Al Smith and Desert BMW to anyone considering the purchase of their "ultimate driving machine".

justin.piccoli

16 de sep. de 2012

I was shopping around for a car for over a month. I was in contact with dealers in AZ, TX $ Las Vegas. This was the most professional and easy going dealership that I worked with during that period. It was haggle free and I really felt like I got straight answers. I was very surprised at how fast my emails and phone calls were answered by Michael. Price was fair and financing rates were unbeatable by my local bank. I would definetly buy from Michael and LV BMW again.-Justin

jdr1wiz

2 de sep. de 2012

I received absolutely unacceptable service from both Evan and Josh on 8/31 and 9/1/12.No Communication regarding my car, no effort made to provide me transportation when my car was in the shop for 2 days for a warranty repair, and absolutely abhorrent and unprofessional conduct while settling the service transaction.In addition, when my service was done my car was returned: dirty on the inside, scratched tint, torn leather, and a new sensor was busted (so now I have to go back).I can say with certainty that I now want to sell my BMW just so I never have to deal with these guys again. They are the only player in Las Vegas and they arent worth my time , or yours.

Susan Roth

28 de ago. de 2012

I have been dealing with Desert BMW for over 15 years now and have leased six BMW's during that time. The reasons I keep coming back to this dealership is because of the personal service, professionalism and attention to detail provided by the staff.I was apprehensive at first because my long time salesman, George Duncan retired. But I was pleasantly surprised that everything has remained the same. I now have a new salesman, Michael Pyon, who is friendly, knowledgeable and took all the time I needed to get into a new lease and show me all the new features of the car.

anibabi

27 de ago. de 2012

I purchased 3 cars from Desert BMW in the past years with Robert Herber, sales consultant's assistance and I am a very satisfied customer. The reason of my last visit was to refer someone who was interested in purchasing a new BMW 3 series. Robert Herber was giving us an excellent customer service. He is courteous, knowledgeable and very attentive. What I like the most is the personal follow up that Robert provides. The clear result is that I am referring new clients to Robert and to the dealership. I highly recommend the Desert BMW dealership to anyone who wants to experience professional customer service when purchasing a car and of course loves German engineering.

HuetteWong

21 de ago. de 2012

Was very collaborative in being able to get the price that I was willing to settle for. Was also able to obtain the specific car that I wanted. Joey gave good recommendations on financing.

Dana777

19 de ago. de 2012

I had been working with Gonzalo for weeks now and he was always diligent on the specifics I was looking for. When I had narrowed down some vehicles I ended up being at the dealership for 4.5 hours!! Gonzalo was always patient and worked out various number scenarios on various cars until I was happy with my purchase. The exceptional customer service he provided throughout all these weeks and finalizing a car should be commended. I would gladly do business with Gonzalo again !

kamakz28

18 de ago. de 2012

I have to say that Desert BMW was the best buying experiance I have had . I live out of town and Sal found a truck that was exactly what I wanted . At the time my Mom passed the day I was to come and make the deal on the truck . The truck was sold before I could make it back . Sal and the team at Desert BMW found another truck and it was a nicer one then befor and they promised me the same price as the truck before . I am still driving the truck and have been happy with it . I have reccomended others to buy from Desert BMW and to see Sal Cucco . Thanks Mark Harris

RSears72

17 de ago. de 2012

Daniel Perlstein made my car buying experience both fun and enjoyable... He took the time to look for the right vehicle for me and made all my auto wishes come true... I never thought the "car buying experience" could be so easy.... Not only would I buy another vehicle from Daniel, I would definately recommend him to all my friends and associates. Thank you Daniel for your patience, thoughtfulness and knowledge.

msquin

15 de ago. de 2012

Trent was very helpful and knowledgable about BMW products. I felt at ease with him and he answered all of my questions with thorough answers.

mirajackson

12 de ago. de 2012

I called early Saturday morning (8:30AM) and talked to michael Pyon. He quickly processed my information. The finance staff negotiated a deal with my very weak credit and I left with a very nice car Saturday evening (I had to leave to pickup documents and drop off my car, so I did not get back to the dealership until 4:00pm). I experienced a very traditional car buying with the different departments but It seemed like the process went smoothly and quickly. Michael even had Miles pick me up from a different location where I dropped my other car off. I left in a great mood and not drained like I have felt in past car purchases. Thank you Mike

squawk7600

12 de ago. de 2012

We just completed the purchase and delivery of our seventh BMW using another dealership. Here is why we will probably never buy a vehicle from Desert BMW Las Vegas.I had contacted the sales manager a while back to put me in touch with a salesman experienced with European Delivery. He recommended Roger Campbell. I'd been in email contact with Roger for almost a year and half until I met up with him in December 2011. Via email, he had told me he would negotiate on European Delivery MSRP.When my wife and I sat down with him to order the M3 in December, he crunched some numbers, offered me exactly European MSRP, and told me what a great deal that was. When I explained he'd have to do much better than that, and I had an offer from an California dealership that was significantly lower. When I told him the other offer, he expressed disbelief and got rude. He complained about how much work he would have to do for a European Delivery and how little money he makes on those. He wanted the name of the salesman that gave me that price. Since I wouldn't cough that up, we thanked him for his time and left. We bought from that California BMW dealership, received outstanding support and customer service, enjoyed ourselves in Europe, and had the M3 delivered to my doorstep. We even saved over $5000 from Desert BMW! How can you go wrong? Do your research, people.

kismet9

10 de ago. de 2012

It was time to replace our 2001 BMW, but we just dreaded the hassle of dealing with car salesmen. Our 2001 purchase was a such a great experience, we knew no one could match Allan Karps attention to detail and low-key style. Imagine how thrilled we were to learn that Allan is BACK! We again had the same smooth purchasing experience made purchasing the car a joy instead of a chore! Allan worked with us on selecting options for our made-to-order 740i for European delivery. He was patient and knowledgeable about the various options and helpful in selecting those that would be important to us. When it came to color selection, his recommendation was spot-on even elicited comment at BMW in Germany!The entire European delivery at BMW Welt in Munich is a well-choreographed production: You are escorted down a private ramp and your car is on display on a floor turntable below. The car then is attached to electrical power in the floor, to save your battery. Your guide shows you all the major systems, answers any questions, even sets the GPS for your hotel. A professional photographer captures the moment and then you are presented with the photo and a memory stick with the image. Another set of associates bring your luggage and load it into the trunk. Now you drive down the ramp and onto the external drive that leads to the street.Dont miss the factory tour well worth the time!Thanks, Allan, for making our BMW purchase so memorable!

EsteabanL

9 de ago. de 2012

This is my fourth BMW from this dealership and I have been dealing with Josh in service since day one. I've had a 2006 M5, 06 330i 2010 M3 and 2012 X5 diesel. I'm a loyal customer as long as I'm being treated right . On different occasions Josh has gone above and beyond the call of duty to help me when I have been in a bind. On a trip to LA I had car problems and Josh was able to secure me a x5 to finish the trip instead of some crap fleet rental car and because of this I ended up leasing a diesel x5 when they came out and now I couldn't be happier. What I also love about Desert BMW is that overall they work together as a team and get the problem fixed right THE FIRST TIME. With other brands the service person might be great but not the rest of the crew ie (lot guys,car washers,techs) It takes more than one person to make the experinece great. But the frontline is always handled by the service dept and Josh is one of the best. This is why I will always be a Desert Bmw customer .

JKangvan

8 de ago. de 2012

Josh Martinez is the bomb! We just moved here from Hawaii and needed to bring our car in for service and our first few visits to Desert BMW have been disappointing compared to experiences at BMW Honolulu. Talking with some of the service people over the phone it seemed nearly impossible to get our car in for service at a convenient time for us and my husband and I had the impression that they were lazy or just didnt want to fit us in. Our air conditioner had a leak so it blew warm and with two young kids in the hot Vegas SUN it was not a good experience! We decided to drive into BMW to talk to someone and see if we could be helped, because if this happened in Honolulu, we would be serviced right away. My husband had been given a card from another sales rep on previous visits so we asked for him but thankfully he was on lunch and we got referred to Josh, who was more than helpful for us! We were told we wouldn't be seen until the next day, but Josh had us taken care of right away and also made arrangements for a loaner car. He's our go to guy from now on and changed our view of Desert BMW from bad to good!

Kerrianne8

2 de ago. de 2012

The best car buying experience I've ever had by far! I'd been car shopping for months and was having a hard time deciding on a car. I knew I liked BMWs but avoided the dealership because I thought it would be a high pressure sale and that a BMW was out of reach for me at the moment. I finally decided to stop in with the intentions of ruling it out as an option. I pulled up to the dealership, Albert introduced himself, I test drove the liquid blue 328i coupe, and have never looked back. Albert and the team at Desert did whatever was in their power to make it work for me without any pressure. Albert was extremely knowledgeable, personable, professional, and has followed up since my purchase and ensured that exceptional service does not end when I sign on the dotted line. The team at Desert made my experience a true stressless pleasure from start to finish. I was in and out of financing with Tony within 15 minutes. Again no pressure.If you're looking for a straight forward and stress free car buying experience I highly recommend Desert BMW. I look forward to a continued relationship and being part of the BMW family.

grizcontry3

31 de jul. de 2012

After being lucky enough to be introduced to Josh Martinez 7 yrs ago as my service manager was just icing on the cake for me. Not only do I have the privelage of driving the best car on the market, I also get the service to back it up. I have recently up graded so i am on my 2nd BMW and Josh has been there for me every step of the way. He never gives me open appointment times he always asks what day and time is good for me. With my schedule that is so important. He always gives a courtesy call when my car is done which is always done when He said it would be. I have never had either car back for the same problem. Josh assures it is done right the first time. Josh is a true professional at what he does and knows his job very well. He goes above and beyond to check and see if the service I am requesting is covered by my warranty. If not he let's me know before hand. I have NEVER been hit with hidden cost or surprise while dealing with Josh. I definitely recommend anyone looking to purchase an awesome car to check out BMW of Las Vegas and after you make the purchase go meet Josh Martinez in the service department. You will be set for the Ultimate Driving Experience. Tim M

philb1234

31 de jul. de 2012

I was debating between two cars honestly. One that the Mercedes dealership had, and the one i got at BMW. Both cars were similar in price, performance and to be quite honest, the Mercedes one probably was just a hairline better. However, The salesman and the management at Mercedes dealership weren't nearly as helpful, nice or loyal as the ones at BMW. Call me prideful, but that made all the difference in the world to me. Joe Kang was not only very patient with my family and me, but also worked out a price for me that i could afford. Thanks you Joe and thank you BMW.

jduarte3

28 de jul. de 2012

The service was excellent and the car buying experience was phenomenal! Sal and Eric did a great job and provide us with an excellent ride!

qrobin

27 de jul. de 2012

YES. i highly recommend this dealership to anybody who is in looking to buy a world class auto. i was greeted like they knew me and Roger campbell he made my buying a car simple No pressure and relaxing. thank you Roger

samuel culotta

24 de jul. de 2012

JOSH MARTINEZ, the service supervisor has been my advisor for the last 5 years - He has been incredible in working with me and my certified warranty - I have never returned twice for any repair - He always works diligently to make sure my experience with the dealership is a positive one - Josh has made it worth coming back now that my warranty has expired....now that says something!....Finally, my recent visit involved my 6 year old son losing his sacred Ipod in our loaner car.You would think after a day or two it will never be found...Well Josh made it a priority and tracked it down...resulting in a very happy son...Cheers to JOSH MARTINEZ!!!!!

tomdum76

23 de jul. de 2012

I first went to the dealer to inquire about the European delivery program and whether they could do it. I received a recommendation to talk to Allan Karp from a BMW owner I talked to in Summerlin. I talked to Allan in January about Munich delivery of a 300 series. The 328 is a perfect car to drive in Europe, not too small, and certainly, not too big for the European back roads. (700 series is NOT the car for Europe!)He said it was easy and everyone he knew who did it had a great experience. I came back a couple of weeks later after more research ready to order. I ordered directly through the dealer, and the paper work was smooth. No upselling occurred either, if you know the exact model and options you want. You do have to know your stuff, because if there are any BMW option deals going on you have to ask for it, they don't lie, but they may not volunteer it either. In 2011, I got an auto transmission for no option cost, because BMW was offering it in the last year of the model run. I made the reservations in Munich, and got confirmation on the order. We flew to Munich in April and picked the car up. A great experience at the BMW Welt. We drove it throughout Germany and France for two weeks. A really spectacular experience, worth every euro. We dropped off in Frankfort and flew back to Las Vegas. In eight weeks we tracked the car's travels on the internet, to Oxnard and thence to Vegas. We picked it up, easy paper work. Allan did a great job and was casual about how easy it was. And that turned out to be true. If you have the time, the cost of the vehicle is lower in the Euro delivery. You get what you want without the never ending goosed up options BMW seems to pile on cars on the lot.

AstridAlvarez

21 de jul. de 2012

I received EXCELLENT customer service from Danielle and Mike. I've been coming to service my BMW for years and Danielle always takes good care of me. When my auto repairs got too expensive she asked if I would be interested in buying another car and referred me to Mike. Mike was attentive and helpful. He helped me find my dream car and got it shipped from CA to Las Vegas. Danielle and Mike are both so very sweet and kind. I have never received better customer service anywhere else. My sisters and my friend were very impressed on how well I was treated.

JanetKent

18 de jul. de 2012

Great customer service! This was a fun dealership and they really cared! Loved working with these two people! Would recommend them in a second!!!!! I love my new car!

cmfurrow101

9 de jul. de 2012

Awesome salesman & response, great dealing with JOey. Regarding some of the shipping logistics...plates, info, etc ...being out of state could have been more streamline.

AMKIE

9 de jul. de 2012

THIS DEALERSHIP DID ALL THE WORK AND GOT ME THE BEST CAR POSSIBLE FROM COAST TO COAST.HONEST,RELIABLE,CREDIBALE!!!!!EVERYTHING WAS AS SMOOTH AS POSSIBLE DURING THE TRANACTION.I WOULD RECOMEND THEM TO EVERYONE OUT THERE WHOS SEARCHING FOR THE RITE VEHICLE OF THEIR NEEDS.THANKS GUYS!!!

Pinkbowsmom

7 de jul. de 2012

This Dealership provides a wonderful atmosphere for purchasing a car. The team is extremely efficient and friendly. I highly recommend you request Albert Weisser to work with you as your client advisor/sales associate. Albert is professional, respectful, attentive, intelligent and he provides outstanding customer service. My husband and I always dread having to work with a car salesman. Albert changed our opinion of this process; he is extremely capable and competent!! Most impressive is that Albert's priorities were aligned with ours - my impression is that Albert treats the seller/buyer relationship as a partnership. He clearly prefers establishing long term relationships versus influencing a buyer to make a purchase that may not be in your best interest. My best friend introduced me to Albert Weisser - she is a fan of his and I now know why!

Ron Stopfer

6 de jul. de 2012

Drove to LV from Junction City, KS to buy a 2012new BMW X5d. Roger worked with me, and he bent over backwards to give me the best desl on the great diesel BMW. Lots of me changing options, colors, trying to get everything nailed down before the end of tge $4,500.00 eco-credit, and he did everything he promised...and more. Was it worth the 2,500 round trip drive to get this particular vehicle at this price? Darned right. And the next vehicle I want will come througb Roger Campbell and Desert BMW!

bobbestgen

28 de jun. de 2012

I became a client of Albert Weisser and Shane O'Hanrahan in 2006 at Desert VW. There I leased to VW's and purchased a third. I became friends with Albert and referred business to him. He has a passion for german auto, and strives to help his customers. Having many issues with VW service, I got to know Shane O'Hanrahan. Shane truly cares about doing what is right with his customers. I purchased my fourth vehicle from Albert Weisser at Desert BMW. I had plans on only purchasing from Albert, but had recently moved to Bloomington, IL. I now use Sam Lehman's BMW of Bloominton. I have recieved great service there and will probably remain a BMW owner the rest of my life. Never having a BMW in my family growing up or ever thinking I would own a luxury vehicle, my experience with BMW has established a trust I will continue to be a BMW owner.

Cabebe

27 de jun. de 2012

I had such a great experience in purchasing my first BMW thanks to Lonte. Lonte was very knowledgeable and patient with me since I had no idea on what I wanted. I would and have already recommended Desert BMW and just wanted it thank Lonte once again. I love my car!

El-Eid

26 de jun. de 2012

Ceasar Tereso is another excellent advisor, helped me with my previous BMW, professional, honest and delivers good service.Shopping around for my new 2013, this dealership beat the price of CA and AZ

VegasDan

24 de jun. de 2012

My experience at Desert BMW set a new bar for what I will expect from future car-buying endeavors. An absolute 5-star experience, due largely to a great experience with Albert Weisser.Moving back to the west coast following 2 years on the east coast, I wanted to make arrangements on a new car before arriving in Vegas to avoid the hassle and time of an involved search. Speaking to a handful of dealers in Vegas and LA, Albert stood out and convinced me to buy from Desert. He was a very fair and transparent person, but also added a human touch to the remote negotiation. By the time he picked me up from the airport a week later to get my car, I felt like I already knew him.Further, the service level at Desert has continued after the sale. A couple of days after picking up my car, I found out a cap was missing from the front of the vehicle. Contacting Albert, a replacement part was ordered the next day and personally installed when I stopped by the dealer.Definitely recommend the dealership to anyone looking for a BMW, and would especially recommend dealing with Albert.

pinkw

24 de jun. de 2012

Michael Pyon did an outstanding job during my recent M3 purchase. I opted for European delivery and then shipped the vehicle to Spartanburg so I could drive the track, so there were quite a few details to work out. Michael was diligent about coordinating the schedule and taking care of the various problems that came up. From the time I first called the dealership to get information, through setting up the test drives, purchasing the vehicle, and scheduling the delivery, Michael was responsive, friendly and efficient. I will definitely buy my next BMW from Desert BMW.

mariafrangos

22 de jun. de 2012

Desert BMW was very helpful , with finding the EXACT car I was looking for inside and out ! Lonte M. did everything in his power to get the price I was looking for and I really appreciate that. Finance department was very productive and helpful as well . Absolutley nothing went wrong with my experience at Desert BMW . That is why I gave all 5 rating !

Moore2326

22 de jun. de 2012

Big thank you to Lonte Maston and Marvin Edwards in the purchase of my pre-owned vehicle. I've been very happy with my purchase and the follow up in which my sales person always calls or emails to make sure i'm happy and everything is well. I'm so happy that im actually in the process of purchasing my 2nd vehcile from Desert BMW. I will recommend all my friends and family to this dealership. Thank You Desert BMW

mwu

21 de jun. de 2012

Purchased a new car with little hassle. The sales and financing were friendly and answered all questions on site and replied emails. The high expectations from a BMW dealership were well met.

prettybaby

21 de jun. de 2012

This dealership is just delightful! Extremely professional, setting the BMW standard in the way it should be. We have never had such a pleasant experience buying a car before. Trent Jenkins knocked himself out to locate the vehicle and create a very positive car buying experience. Everything went off without a hitch. The dealership found exactly the car we were looking for, and our list was very particular so that in itself was no easy task. They then helped us with travel arrangements from San Diego to come get it. The car is exactly as presented and such a pleasure to own and drive. This dealership has a staff that is professional, knowledgeable and genuinely caring. Before we even had a deal, Trent worked with us by phone and e-mail to ensure that every detail was taken care of. The car was presented in a showroom and was spit and polish beautiful. We bought a car in the mid-$30s, and they treated us as well, I am sure, as if we were buying a $100,000 car. With respect. We enthusiastically recommend Desert BMW. We are also telling coastal people that it is absolutely worth it to work with this particular dealership. No jive, no laziness. The showroom itself, by the way, is spotless and the cars outside on the lot were all very clean, something we had not found in the Encinitas, Ca. BMW dealership. It was definitely worth it to come here to buy from them. Thank you, Desert BMW!!! Hats off to Trent Jenkins.

boldstrike

16 de jun. de 2012

I traded in my 09 BMW for a 12. This was the second time I dealt with Mr. Glusco. The man is totally professional and very knowledgeable about the product he sells. He treated me and my wife with respect and we consider him more of a friend than salesmen. Although I love my BMW if Steve ever leaves there so will I.Joey Laow was the first Finance Manager I have dealt with who got me out of the dealership in less than 1 hour.

phillipfair

13 de jun. de 2012

From the moment I called the dealership and spoke to Joe Kang, it was a great experience. Joe responded to my email and phone call in a timely manner. At the dealership, Mike Pyon and Joey Laow were both excellent and were prepared for my visit on the day of purchase. Everything went smoothly and all three employees have been available for any follow up assistance in a prompt manner. I would strongly recommend this dealership to anyone who demands excellence.

LolitaBatisMcCoy

13 de jun. de 2012

Mr.Jesse Carter was VERY professional, informative, and helpful!! He made the whole process painless!! We highly recommended Jesse Carter as the bestest' client advisor!! As well as, Marvin Edwards, in finalizing and wrapping up the deal. We left with our 2011-750Li in the beige color and just 'Love It!!'. It was with great pleasure working with these two professionals !!

tabbai

7 de jun. de 2012

Albert was very helpful and very professional. He spend so much time to help me understand the car was never pushy. He is great sales person who would get the sales done without bothering the customer. I would always recommend him to my friends who plan to get BMW

wdavies

5 de jun. de 2012

I visited your dealership last winter when I wanted to look at buying a new BMW. I was welcomed by Michael Pyon and given a very good view of what vehicles were available for me to purchase. I was treated very well by Michael and Moe who worked together to see that I had all the options open to me and made me the best deal that they could. The overall experience of buying this new car was the best I have had with purchasing a vehicle. I will recommend this dealership to all I know for the purchase of a vehicle.

JSidun

5 de jun. de 2012

Desert BMW has the best customer service! I kept changing my mind slightly about what I was looking for and never once did Trent or Michael give up on me! It took Trent 6 months of looking when I'm sure another dealership would have written me off thinking I was not going to buy! I'm so glad he kept looking because he found my dream car for me and I couldn't be happier with the car or the service I received! Thanks Desert BMW!

MYBEAMR

2 de jun. de 2012

First of all I am so happy about purchasing a new 5 series! A big thank you goes to Lonte for finding the car I truly wanted. He went out of his way and spent a numerous about of time to make sure I was happy and got the exact car I wanted. I genuinely appreciate his patience, honesty, dedication, and professional efforts when selling me my car. I, as well as other people, may be wary of a car salesman, often with a good reason, but he helped me to redefine the stereotype. Lonte answered all my questions, showed me in writing everything I needed to know, and was always respectful. Wasnt pushy, he let me buy the car on my terms. He was definitely dressed appropriately with his clothes ironed and smelling decent, it shows he cares about his job and loves to do what he does. This experience was pretty much ideal when it comes to buying a new car and it was all thanks to him. You can be sure that if I have any friends to buy cars in the future, I will be sending them to BMW, and telling them to ask for Lonte. Thank you again! (:

Psamp1

28 de may. de 2012

I recently visited Desert BMW of Las Vegas to purchase a 2011 BMW 328i & it was the absolute BEST car buying experience I have EVER had, from my salesperson Sal Cucco tthe sales managers Larry West & Dan Eastman the General Manager Shane O'hanranhan & the finance Director Nicole Dooner ALL went above & beyond, anticipated my needs answered all of my questions & completely made me feel very comfortable throughout the entire purchasing process.I highly recccomend Desert BMW of Las Vegas,NV it truly sets he standard for a vehicle purchasing experience.

desertbmw

27 de may. de 2012

Albert was great to work with. I live out of state and used text and email to do the deal, very convenient. Albert was very helpful, honest, and patient as I am very picky, with the car and the details of the deal. Overall, the transaction was smooth and there were no surprises. I drove 9 hours to this dealer and everything discussed and agreed upon prior was honored. I would reccomend Desert BMW and Albert to anybody looking for a nice BMW. Also, the service dept. is top notch and answered my questions completely as they seem to have a great deal more experience than my local dealer. It was worth driving 9 hours and passing other BMW dealers to do business with Desert BMW.

LisaSong

26 de may. de 2012

Lonte, Dan & Vinny were super helpful. I am in LOVE with my new BMW convertible and they made the car buying experience so easy! An expected nicety occurred while they were wrapping up my purchase and Eli, from Autonation Corporate came to the dealership on his visitation rounds (from out of state). He took a personal interest in my deal and even bought me a few items from the BMW giftshop as a thank you for buying from the company (shirt, hat, keychain etc.) It was a very nice gesture and I appreciated it. I would definitely recommend my sales rep Lonte as he wasn't pushy and was very accomodating with everything.

ssfast100

23 de may. de 2012

Actually I have bought 2 335I's from Albert. I like the up front approach. If you can give what Im lokking for fine tell me up front I hate waisting my time when I go to a car dealer. One day on my way to work I blew a belt which in turn took out my alternator which cut the power to my electronic fuel pump. I was on the interstate and barley made the exit coasted around the next corner when my beemer could go no further. I was on my way to work and I didnt have my roadside assist # with me so I called Albert. He said I'll be right there and I can drop you off at work, then I will go back and wait for the tow truck to pick up your car. If you need a ride home after work let me know I will come get you. Now I work 8pm to 4 am. What more customer service can you possibly ask for, he was even willing to pick me up from my work and get me home at 4AM...... BUT, I said no its ok I can get a ride home thanks... He had the car picked up and it was fixed the next day and all expences were covered, it didnt cost me a dime out of my pocket Here is a guy that truely was willing to go the extra mile for his client, even at 4AM... I dont know about you but I have never had anyone willing to even drive me home personally from a dealer even when my car was going to be serviced. I conend albert on his professionalism and carring for his clients and most of all for being a caring and honest individual....Keep up the good work Albert, keep in touch and thank you again.... Cheers

Alexviegas305

17 de may. de 2012

I would recommend Desert BMW to anyone at any time if they wanted to buy a car because I was put into the right car at the right moment by Trent Jenkins and he also helped my step-mother and father buy a BMW .

mercedescruz

16 de may. de 2012

Buying my BMW X5 was a pleasant and unstressful experience with Steve Glusco facilitating the buying process.He was very professional and respectful dealing with the client's questions and requests. He honored my research about pricing and other offers.After acquiring the vehicle, Steve continues to follow up the other needs for my car- registration and other added services needed. With Steve, I feel like I will have continued access to BMW services easily and profesionally. I will definitely recommend him to my friends and colleagues.The others at Dessert BMW (financing and front desk staff) are also very helpful and respectful.

BevHills

12 de may. de 2012

Curtis Cherry is the true example of BMW's amazing culture and product offered to each customer. Curtis takes incredible care of each client and follows through to ensure you leave there a happy customer. Curtis goes the extra mile to make sure that your every expectation is exceeded. It is understandable why Curtis has a wonderful clientele that is devoted to this dealership. His hard work and dedication to the BMW brand and most importantly, his clients, is clearly recognized. Any time I call Curtis for assistance, he is always extremely ready and happy to help.

bmwbabe

11 de may. de 2012

Josh Martinez is the absolute best. We have been fortunate enough to have him as our service rep for the past seven years and there has never been a time when we have come into the dealership that Josh has not taken the very best care of us. He is amazing at what he does and has always taken care of anything that needed to be done. He is a joy to work with and does everything with the utmost professionalism and class. I truly wish there were 10 stars available for quslity because that's what he would get.

fmoseri

11 de may. de 2012

Steve Glusco was a most woderful Sales person to work with. He gave me a detailed explanation of the features in my new car. Moreover he is most friendly, willing to help and overall, very professional. I will not hesitate to refer a friend or family member to him. And if I had a car dealership, I will have him run it.

Jeff H.

11 de may. de 2012

While scouring the internet for a suitable replacement for my wife's aging Aurora, I discovered Desert BMW's advert for a 2009 Cadillac STS-4 with roughly 7,000 miles on Cars.com...perfect, it was. Contacted the dealership and was fortunate Roger Campbell stepped up to the plate to assist. After the requisite question and answer sessions, and him going above and beyond to provide additional pictures and information, a deal was struck. Roger was also kind enough to arrange shipping to deliver the car 2,400 miles from his dealership. Upon its arrival it was more pristine than was imaginable. I would be remiss if I didn't share the positive interactions with Joey Laow (F&I) and Lynda Miller (Title) to complete the paperwork. Most pleasant car buying experience by far. Do yourself a favor...even if you can't visit Desert BMW in person, use the power of Cars.com to do business with them.

lance96

8 de may. de 2012

Michael was great to work with in every respect. From my first call thru final purchase, and even after, he was helpful, informative and made everything go smoothly.

bigpix1

7 de may. de 2012

Went in looking for a new vehicle and met Albert Weisser who assisted us. He was not high pressure and did his best to make sure we were able to make a purchase that fit into our budget. We found an X% that we loved and Albert made it possible for us to purchase it. We would definitely recommend Desert BMW and Albert Weisser if you are looking for a new or used BMW.

RaQuel Kessel

7 de may. de 2012

Shane and Michael really went above and beyond my expectations to put me into a "newer" BMW. I am extremely happy with how they handled this and the time that was taken to take care of my needs. I will continue to purchase my BMW's from this dealership as long as I live in Nevada!

Earleen

5 de may. de 2012

Michael helped me from day one. I told him the vehicle I wanted and he spent time searching for one with the features I wanted, one could not be located. . So then he helped me order one and went through every option and explained the packages etc. to me. Once the car was ordered he continually communicated and updated us. When it came time for the delivery of the vehicle he was even better than he had been during the ordering process!He knows BMW's features and spent a couple of hours going through them with us. Then he sent us videos to help us and followed up with emails to see if we had any questions. WOW! Forgot to mention the Price was right and when a rebate came up after the ordering of the car he emailed us to let us know and included it in the final price. A great experience. We were referred to Desert BMW by a friend and flew in from Palm Springs to get the car. Well worth the trip. Thanks to Michael!

Scott Steinhoff

3 de may. de 2012

Albert Weisser is an excellent customer service representitive. What especially impressed me about his work is the manner in which he takes care of his customers AFTER they purchase their vehicle. Certainly, his product knowledge and desire to secure the best deal for the buyer is appreciated but Albert will continue to provide support and advice throughout the ownership or lease experience. He has earned ny trust and respect.

dcwolf

3 de may. de 2012

Albert and Shane are awesome and go above and beyond!! We have followed them from Dodge to VW to BMW. Will not buy a car from anyone but them!!

ayoney

27 de abr. de 2012

I wish I could rate Desert BMW higher than a 5, as I do not feel 5 for Great gives the recognition this dealership deserves.I have purchased/leased at least 10 new cars in the past, including 2 BMW's- and yesterday was by far the BEST experience at a dealership that I have ever had.From the moment I walked in the door, I felt welcomed. Everyone was extremely friendly and professional.The receptionist was friendly, and always had a smile on her face. Sal and Marvin treated me with respect, and explained the deal in regards to out of pocket & payments to me in perfect detail- so that I felt very good about making my purchase.I was treated with respect and honesty- at no time did I ever have that car dealership feeling of a scam or pressure.I can not say enough about my experience at Desert BMW.I would and WILL highly recommend the dealership to friends.Amy Yoney

dh1962

23 de abr. de 2012

My car was a total loss and while waiting for my settlement, Michael Krebs and Robert Herber phoned me several times just to see if there was anything they could help me with, with the insurance people. I had a tough time with the insurance company but in the end I got what I thought was a fair payoff. As soon as I received my payoff I called and asked if I could see him at a certain time and with no hesitation he said he would be glad to see me. From the moment I arrived (my mother and son in role) my total experience was held with utmost professionalbe customer service. I would also like to add that my last experience rated a one on your scale at the Henderson BMW store and that was made possible by John Rader. But because I love the safety,performance and the overall BMW experience I came back and will always use this team of gentleman as long as they will have my business. Also I have only had my car for two days I am telling everyone of my coworkers if the incredible customer service I received and of coarse all about my beautiful new car.

NurseJDE

22 de abr. de 2012

Jesse Carter was very nice to work with. He was friendly, knowledgable and honest. He made me feel relaxed each time I came to the dealership.

akski89

20 de abr. de 2012

BMW Las Vegas will do everything possible to get you what you want. I had been dealing with another dealership trying to order a new vehicle for 7 weeks. Albert and Larry West took care of it in literally 30 minutes, had the build number and estimated start of production. I highly recommend working with this team. Great job guys.

jaszdva

18 de abr. de 2012

BWM of Las Vegas was a great experience. Jesse Carter was an absolute gentleman. From the time I walked into the dealership until I walked out, I dealt with nothing but professionals. Everything was oexplained to the fullest. Jessie even walked me threw the details of the car showing me all the new features. After my purchase I received a call from Jessie to make sure that I was satisfied. The price was excellent, absolutely no haggling whatsoever. They even worked with me on the terms on the down payment. Ask for Jessie Carter the best salesman there, professional yet personable to the custmers need.Jewel Franklin

octadecimal

17 de abr. de 2012

Had an absolutely wonderful experience purchasing a car from Trent Jenkins late in 2011. This was my first BMW purchase, and I was initially very surprised with just how un-pushy their advisers are. I would certainly recommend him and this dealership to friends.On the service side of things, Daniel Kerley was very accommodating and made the process very smooth.I now consider myself a BMW driver for life!

Guccirice

14 de abr. de 2012

I had an overall great experience at Desert BMW and would definitely recommend Jesse Carter to any of my friends, family, and colleages to buy from him. He's very knowledgebly and most importantly he's honest, hardworking, and emphasizes on the customer experience. He's a valuable asset to the Desert BMW team!

dianadella

1 de abr. de 2012

It was the greatest pleasure working with Daniel if it wasn't for him the deal might not have gotten done I am thrilled with my 2012 3X Thank you Daniel

jennoliver

29 de mar. de 2012

I must say Michael Pyon is the reason I returned to BMW after going to 5 other car dealerships! He made the experience pleasurable rather than annoying and pressured as I have experienced in the past. He is honest and straight forward, I bugged him for 3 months while trying to decide on what car to get and he always returned my emails or texts immediately. I recommend him highly!!!!! : )

ptran777

29 de mar. de 2012

I love my saleman his name is Michael Pyon.Michael really takes his time go over the details of my car which I have no knowlege at all. When I need something done Michael always willing to help. I would refer my friends and family to Michael anytime.Pam

mariajhazel

28 de mar. de 2012

The agent, Mr. Pyon, was very patient with my needs and he tired his best to help me with all my inquiries... he is very knowledgeable in the car I purchased...

nineironlv

6 de mar. de 2012

Over the years I have purchased many cars. After each time ,I told myself never again. The buying experience from Albert was the most pleasant I had ever imagined. He was extremely helpful in every facet of the process. The car was perfect when I picked it up. Two months after purchasing, a service light came on. Albert came to my house..picked up the car and brought it down to to be fixed. It was repaired ,and he drove it back to my house. Now thats customer service! I will be buying cars from Albert in the future, and would recommend him to everybody looking to buy their next BMW.

drmeklv

6 de mar. de 2012

Based on my experience with Desert BMW of Las Vegas the one salesperson I would stand clear of is ALBERT WEISSER. This guy is the stereotypical car salesman vulture. He'll hover all over you and promise you everything but once the sale is done he will not abide by any of his promises. Do not believe anything he has to say since this guy qualifies as a certified professional liar. He screwed up my recent purchase of a BMW 535i GT and showed absolutely no remorse for his unprofessional actions. Desert BMW of Las Vegas is a very customer friendly and accommodating dealership but ALBERT WEISSER does not reflect the dealerships philosophy of customer service or integrity. I would highly recommend this dealership but stand clear of ALBERT WEISSER who is nothing but self serving.

Richard Scott

5 de mar. de 2012

Josh was friendly and concerned about my safety while driving my 2004 645i. He repaired my car and now it drives like a new car. Josh followed through to make sure the repair was completed within the estimated time suggested. He encouraged me to report any future concerns that I might have about my car. I love my BMW and will return soon.

georgev

3 de mar. de 2012

I worked with Michael Pyon , he was an exceptional person to deal with, i will certainly return in the future and i recommend anyone looking for a car to contact Michael Pyon.

portsonic

26 de feb. de 2012

I worked with Steve Glusco. Steve was wonderful to work with. I gave Steve my requirements for monthly payments, trade $$$ and my down payment and he was able to get me into the BMW I wanted. I would recommend Steve to anyone looking to buy a new or used BMW.

msjnsy83

19 de feb. de 2012

EXCELLENT Customer Service!!!*Desert BMW is where I had my first car experience in 2008 I leased a 3 series that was stolen before my lease was up so was left high and dry and thought it would be months before I could even afford to be in my dream car again. Mind you my decision to purchase a bmw in the first place is because both my mother and her husband own a 3 series and BMW motorcycle. I figured I didn't want to walk in the dealership to look at cars again because I was no where near what I wanted to put down like my last car. Well I filled out an application online and looked for a bigger BMW this time and had my eye on a 5 series. I already bought a brand new car fresh off the lot in 08 and being the amount of money I lost from the theft I wanted to be more conservative. Well, my, man Daniel Perlstein hooked it up! He called me and first thanked and congratulated me for being a valued customer and stated my credit checked out and I could come down that, saturday afternoon to get into the car I choose. I brought my mom and her husband because as a woman,I, thought I'd be pushed into a deal or car that wasn't fair. Well this is the second time Desert BMwon sahara proved me wrong. Daniel was so nice and considerate to, my financial situation and loss, from other car...not only he get me into a, fully loaded 525I that I only had to put down 2k..he respected my time and didn't have me in there for six hours. I came late afternoon and made it to work in my brand new car by six. Thank you Daniel! I'm a girl who knows what she wants never thought it would be this easy. I've had my new car for a month and I love it!!! Any problem our e issue as being a loyal BMW consumer since 2008 I just pull right up to Desert BMW and they take care of it. I might also add I first pulled up, to that dealership in a beat up 91 corolla...and before they even knew I had 10k in my purse to get my first new car...the staff there were graciously helpful..but no one tops the experience I had with Daniel Perlstein....all the best..I'll, be in a Beemer for life :-) thanks Nichole J.

dlnichols1

18 de feb. de 2012

I have worked with the service department for at least 8 years for my two leased BMW's and have them to be wonderful.This is the first time I have been able to work with the sales department and management of BMW. I found them to be exceptional, responsive, and willing to work with me as a long time customer, while finding the best deal for me in understanding my needs, budget, etc.I look forward to my continued "auto" relationship with this dealership.Denise Nichols

laurieredmond

1 de feb. de 2012

Steve Glusco is great. I have purchased two 750LI's from him. Love every single one of them. Steve makes everything easy for you. No pressure. I would highly recommend Steve.

jmhill

30 de ene. de 2012

Josh Martinez went out of his way this morning to ensure customer satisfaction. It turned out that I didn't have the morning appointment for service that my wife lead me to believe. Josh went out of his way to ensure that he put me in a BMW loaner while my car was being serviced. This is exactly the level of experience you expect from BMW and Josh Martinez certainly delivered. In addition, he was extremely friendly despite my attitude and frustration for not having the appointment my wife told me we had. The service department of BMW of Las Vegas comes highly recommended in my book!

karakalexa

9 de ene. de 2012

I enjoyed working with Dan at Desert BMW. The purchase and paperwork went through quickly and with ease. Most of the conversation with Dan was initially through e-mail, and was pleased to see that what we discussed was what transpired at the actual dealership. I gave the "quality of work" a 4, (which is no reflection on Dan) due to the fact I drove back on a separate occasion to have the back bumper partially repainted, and with in a week, the black line that was initially on the bumper was showing through again. I did not contact Desert BMW about this, since I was not going to make the 2 hour drive (again) to address it.

dpglv

4 de ene. de 2012

Tremendous service, Great follow through, great vehicles and in a very welcoming environment. Larry West and Dan Perlstein are true professionals that listened to my needs and met them. I will be a Desert BMW customer for life because of the product and Larry and Dan.

ronidtj

3 de ene. de 2012

On December 29th, 2011 I walked into the dealership hoping to purchase a vehicle.Earlier that day I was talking with Mr. Pyon over the phone trying to figure out what my options are. After doing his homework Michael called me and gave me the prices and the options and asked me to stop by the dealership.Upon my arrival I was skeptical knowing from previous experiences with other car sales associates that everything he said was in order to get me to come to the dealership to sell me a car. I was wrong! Michael was a man of his word and stood behind everything he promised. I know that not everything was in his control but the fact of the matter, is that he did everything in his power to deliver what he had promised. Bottom line Michael Pyon is a great and HONEST sales associate and his professionalism is outstanding and admirable.Thanks to Michael I now own my dream car and I am a proud member of the BMW family.I will definitely recommend him to any one in need of a great vehicle.Warm Regards, Aharon Mizrahi

bmw128i

24 de dic. de 2011

This is an excellent Dealership from service to sales. They are polite and respectful. They will work very hard for you to earn your business. Great sales and service staff. Knowledgeable and friendly parts department. A pleasure to do business with.

VegasNative

20 de dic. de 2011

Desert BMW of LV is lucky to have Daniel Perlstein on their sales team! When I needed a new car last July, my husband casually suggested we check out Desert BMW as he has had positive experiences there in the past. We were lucky enough to hook-up with sales associate Dan Perlstein. Dan made a potentially frustrating/time consuming/pressure-filled experience a true delight and fun experience. Needless to say, I drove home in a new BMW shortly after we decided this was the car for me. Dan and the entire team at Desert BMW do a wonderful job and I don't see myself elsewhere for cars anytime soon. We have since purchased 2 cars in total from Dan and see no reason to shop around for future needs. Thanks to Dan and the entire staff at Desert BMW!!!

jabunassar

16 de dic. de 2011

Dan Perlstein did a very good job from the time I contacted him to the finish of the lease. He was thorough and found me the right car and was efficient as well. I am very busy and Dan did everything he could to make my selection easy and not take up a lot of my time. I am pleased with the car and also Dan has followed up many times to make sure everything was great for me and my car. Really, Dan did a very good job and I would recommend anyone to go to him to buy or lease a new car.Joe Abunassar

Ivelysfranco

13 de dic. de 2011

I've day dreamed about owning a BMW for many years and my dream finally came true! Daniel Perlstein was my client advisor, he was very personable and genuine. We felt very comfortable with him, which made our experience even better. He listened to our preferences and only showed us that. He was very knowledgeable about the vehicle and the BMW brand. Once the selection was made, Dan and Larry West made our payment options undeniable, I mean why would anyone pass up a great deal! We signed our paper work and they prepped the car for us to take, I was so trilled and scared at the same time, was this really happening for ME! It was so surreal. Dan went over all the features of the car and explained how to use them. I admit, I had to read the manual later because I was to excited to focus. I love my BMW! I am so truly happy to be apart of the BMW family. I will recommend anyone that I come contact with to Mr. Perlstein, Mr. West and Desert BMW of Las Vegas! Thank You So Much.

bbarnson

12 de dic. de 2011

Sal Cucco at BMW of Las Vegas was a friendly, very helpful salesman. He helps you and makes it as comfortable as possible through the step by step process that can be stressful at times. I would recommend Sal Cucco and BMW of Las Vegas may have found a loyal customer in myself for a long time to come.

msvegas

6 de dic. de 2011

My experience with Albert Weisser is very much unlike any other that I have ever had as far as car buying goes. A friend of mine who owns a BMW told me to call Shane O'Hanrahan, the General Manager, for a referral on an honest, not pushy, knowledgeable, nice, caring salesperson. Well, I could not have created one better than Albert! From the moment my family and I walked into the showroom, he made us feel at home as he explained the features of the BMW 328i Convertible (which I had little information on prior to our meeting). He answered all of my questions (boy, did I have a lot of them!) with extreme patience and he was a real pleasure to work with. We spoke a number of times over the phone and he was prompt in getting back to me as promised. Believe it or not, the car buying experience was actually a lot of fun. Albert and my family got along so well as we joked with one another, that there was very little stress involved in the purchasing part of the deal. There was one available car on the lot that I was interested in, and Albert helped make it worth my while to buy it. While I loved working with Albert, I would be remiss if I did not mention some of the other wonderful employees at Desert BMW. I am grateful to Shane for introducing me to Albert (it was a perfect match) and for following up with me on the purchase of my vehicle. Dan Eastman was the great go to guy for finalizing the car's price and he worked hard to try to please us. He is quite experienced in finances, so he took his time to go over all of the paperwork that I received and explain everything in a simple manner. Finally, kudos to Finance Manager, Anthony Aversa, for working out a great interest rate for me and giving me the opportunity to digest the various available warranties without pushing me to buy anything. Even though this is the only dealership in Las Vegas (same company as Henderson), Desert BMW wants to please its customers and I am looking forward to a long relationship with this company.

okhaykin

5 de dic. de 2011

Had a fantastic experience dealing with the dealership and its staff. I live in LA. I found LA dealers not very helpful so I decided to work with Las Vegas. I negotiated and ordered my BMW 550 from Germany through them completely over the phone and internet. They were highly professional -- kept me updated all the way through delivery! I flew to Vegas to pick up the car, they had it ready, the paperwork took less than 1 hr and I was on my way! Highly recommend them (Dan Perlstein and Shane O'Hanrahan in particular)for all purchases. Will come back for my next BMW.

soldierboy4

4 de dic. de 2011

I went to Desert BMW of Las Vegas with my brother who was looking to buy a car and ended up buying one myself. It's my very first BMW and I just took delivery 3 weeks ago. This is a large dealership and their selection is mind blowing. They have virtually every make, every color, and every option available to view right there on the lot. I was fortunate to work with Steve Glusco who is a true professional and a genuinely nice guy. I had to make several visits to the dealership before making my decision and Steve never showed any impatience and never gave me any sales pressure to buy. I had a lot of questions because I like to do my own research and Steve answered all of them promptly. Steve's easily reachable on his cell phone which is nice and I can't remember Steve not being in his office whenever I stopped by. Unlike a lot of other car salesmen, Steve really knows his stuff. He's a first class guy and he really does care. If you're in the market for a BMW, do yourself a favor and ask for Steve.

marineraider

4 de dic. de 2011

I highly recommend Desert BMW of Las Vegas for anyone looking for a new or used car. I just bought my second BMW from Desert and couldn't be happier with their service. Everyone I've worked with was very professional, courteous, informative, and friendly. They have a tremendous inventory and if you're looking for something special (i.e., a particular color, option, model) they will either locate it for you or order it to your exact specs!Steve Glusco has to be one of the most knowledgable salesman in the business. He has a background in the automobile business spanning decades and really goes the extra mile to answer your questions. If he doesn't know the answer (which is rare) he will look into it and get back to you right away. Steve returns all phone calls and emails immediately and best of all -- he almost always answers his phone which is rare these days. There were a couple nights when I had to come in late and Steve was gracious enough to stay late to accommodate me. Steve has a great personality and it's easy to feel like you've been friends a long time even after just meeting him. I can't say enough good things about Steve and the service he gives his clients. I will definitely be recommending him to all of my friends.

duesenpilot

3 de dic. de 2011

My experience with my salesman Michael Pyon was outstanding. I was rushed and he took the time to handle many things, and kept his word. That is the main thing, when he said he would do something he did it, and that is not a characteristic found much anymore in our world. One small item I wanted repaired prior to purchase was fixed even though it was not covered under the warranty. Michael took care of it, and had he not done it I would not have purchased the car. I certainly hope the dealership understands that at this level, small things mean very much to people like me. It has nothing to do with the couple hundred dollars, it has everything to do with making something right. Michael did that for me, and hence, sold me the car.

DGtheGreat

2 de dic. de 2011

Steve is a true professional. I would recommend anyone to go to Steve Glusco. I traded my aging 2003 325i towards a 2011 leased 335i and the entire experience wonderful! There were no surprises and Steve made sure I understood everything from the iDrive system in the car, to the paperwork. Steve, don't go anywhere buddy, I'll be back to see ya for my 3rd Bimmer in 36mo.

justintsai

28 de nov. de 2011

I have recently purchased a used 2007 BMW from Jason who is a knowledgeable and patient dealer that provided me great service. He shared with me many different ideas of the vehicles that are currently on the market and how they are compare to the BMW. I enjoy the BMW that I bought and I would recommend Jason to anyone and I am very happy to work with him.

Bryant Gross

6 de nov. de 2011

Dealership is clean, friendly and "alive" with action and a huge inventory to choose from. I met Steve Glusco and now have purchased 2 2011 BMWs from him. New car prices were fair, my trade values were more than fair, and the professionalism and integrity of Steve was best I've ever seen. I am a stickler for bottomline upfront and fair deals. You will get both at Desert BMW and Steve Glusco.

chazw17

28 de oct. de 2011

Desert BMW has the best service dept around. They got me in and out of there without a hassle. They understand the value of time and make sure your not spending most of your day waiting around for your car. This place is my car doctor.

sincityc

28 de oct. de 2011

Dealing with Mike Pyon was great. To the point, honest and up-front, and always easy to contact. First salesman I ever worked with that was not pushy and actually let me decide on what car I wanted and when. I started my search online and literally had 5 different salesman calling at the same time. Mike was the only one that didn't try to sell me. I can honestly say that every time I spoke with him it was like talking to a long time friend - he was that laid back. I love my car and feel great about the purchase. I'm not going to lie - like most people I hate shopping for a vehicle, but I can honestly say I lucked out and found a no b.s. salesman that got me exactly what I wanted. I'd recommend this guy to anyone and I would also recommend Desert BMW. Even if you're not in the market for a beemer - give this guy a call because he can literally sell you anything that AutoNation has to offer.

lovebro20

14 de oct. de 2011

Joey been a great help to me. Thank for being so nice and kind and return all of my phone call. Keep up the great job.

mikeeesworld

13 de oct. de 2011

Lets talk about my Sales Rep Donny Warren, it began almost 3 years ago when I bought my first BMW right off the showroom floor, Donny was AWAYS professional and accommodating even though I looked like a hoodlum (Big Bald Head, Earrings,Tattoos, etc...) he never judged me lol. Over the years, I would bring my vehicle in for scheduled service and I would hang out and talk with Donny (when he wasn't busy), for a minute or two or three... lol... my point is, he's become a friend not just a sales guy, and thats the feeling you get when you go to Desert BMW, they're your friends, not your sales guy, service guy, finance guy... well, you get the picture. I've dealt with several different people on their TEAM and would like to give an individual detailed comment to each and every one of them but that would take forever and I gotta go drive my new car! So here's a quick shout out to the Team of people I've dealt with over the past few years and then again last night when I bought my second BMW from this awesome Dealership. Oh, and Thanks again Donny for all your hard work, I know I put you through the ringer, but you came through for me buddy!Dan Eastman, AWESOME dude, always remembers your name and will stop and say hello to you every time, thanks Dan for making me want to come back, and for helping me to continue my BMW experience, YOU ROCK! Ceasar Tereso, (Service Department) another awesome dude, this guy is ALWAYS busy, (man I couldn't do your job.... lol), Ceasar has been "THE" best service person I've ever dealt with and he always has time to listen to my concerns. Thanks Ceasar for making it comfortable to get my vehicle serviced. Note: the Service Lounge aint too shabby either with the Big Screen T.V. and complementary pastries, nice touch! Joey Laow, what can I say, he's an all around good guy, NEVER made me feel like I was being high pressured when offering me the different types of warranties, I ended up taking the Paint and Leather protection and Gap insurance. Joey is just as concerned with your satisfaction as the rest of the team. Thanks Joey!This is the team of people that helped me with my BMW experience and I suggest that you stop in a request them as well!Sincerely,Mike Crist

Denali

10 de oct. de 2011

From the initiation of our car buying experience, Steve Glusco showed professionalism and outstanding service. He was always prompt in answering email correspondence and return phone calls. Steve Glusco went above and beyond with assuring our car buying experience was as seamless as possible. The financing department was quick and they even worked with us to get us a lower interest rate! Overall, my husband and I will continue to do business with Desert BMW and recommend all friends, family, and colleagues to this outstanding establishment.Regards,Jennifer and Cory Schulz

rwestermann

26 de sep. de 2011

My initial interest was from visiting your website. Your Internet Sales Manager Steve Glusco did a greatt job in following up with my lead. I asked him to drive the car of interest to my home. He did and we took a test drive. I wasnt convinced that this was the car i wanted and asked him to drive another over while he took my auto in for appraisal. We arrived at a mutual price and signed the deal hours later. He did a great job.Thanks

pgsalyer

24 de sep. de 2011

Mike was very easy to work with...completed everything beforehand and the process couldn't have been easier or more stress free. The General Sales Manager even greeted me upon arrival...very pleased with DESERT BMW of Las Vegas and Mike Pyon...

krohn74

23 de sep. de 2011

Michael was excellent to work with. He was very helpful. He answered all my questions and was always very positive. I had a difficult time deciding what to do and he was very patient with me throughout the whole process. He worked out an excellent deal for me and now, I am the owner of a great new vehicle! Thanks Mike!

jmvegas

12 de sep. de 2011

I purchased a 2010 BMW 328 from Desert BMW on Sahara/Rainbow in Las Vegas. Not everything was perfect initally, but Jason Brewis and Desert made it right. Jason was also very knowledgable, and answered all my questions. I'm happy with the car, and would highly recommend Jason and Desert BMW. I plan on being a longtime customer! Shaun in the service dept was also very helpful and great to work with.

ratethis

10 de sep. de 2011

I love my car. I now have a beautiful black sapphire metallic 328 i sedan. We were greeted by Stephan upon arrival to Dessert BMW with a very friendly welcome. He invited us into the the showroom to get out the heat and have something cold to drink as we broke the ice about what I was looking for. He introduced us to Mr. West and then the hassle free vehicle purchase experience was on. I test drove a few BMW's that day and actually avoided an accident due to the way the car handles. I then knew; need this car. Stephan was so patient. Jason Brewis entered the picture and exceeded my expectations. He got me what I wanted. Eric Ziegenbein showed me this car and done. Anthony Aversa had my paperwork ready to sign. I highly recommend them to anyone looking for a new or certified pre owned BMW. I know they all stayed after hours for me. Thank you for doing such a good job.

dkirk

7 de sep. de 2011

Michael Pyon and Anthony Aversa were terrific to work with. They were very diligent and respectful of our objectives. We conducted the transaction from Colorado and we will go to them for our next BMW. Donna and Randal Kirk

mmckoy

31 de ago. de 2011

The purchase of my new BMW X5 was clearly the best experience I have ever had in purchasing a vehicle. This was my second purchase with Michael Krebs. I love my X5! Michael provided a very pleasant and friendly environment to ask questions and review the special features of the vehicle. Michael was fantastic, extremely attentive, listening to exactly what I was looking for in a new vehicle. Michael is a tremendous sales person and asset to the dealership. I highly recommend this dealership and especially Michael Krebs because of his professionalism and knowledge of the product and his concern and care for his customer.

angelbella30

30 de ago. de 2011

Jason was incredibly helpful, friendly, nice, and very knowledgeable about the 5 series I am interested in. Also, I found it wonderful that he was willing to stay after regular hours to let me have my test drive.

crdgh

26 de ago. de 2011

Awesome!I began my quest for an X5d while deployed overseas with the Air Force. I initially worked with 4 different dealers and two overseas military sales folks. Desert BMW of Las Vegas, specifically Michael Pyon and Larry West were the best - hands down! It would take too long to count how many e-mails went back and forth between Mike and me - well over 100. Mike went above and beyond in getting me the car I wanted at the best price. No pressure, honest, professional and sincere - very refreshing from a car dealer(ship)!! Larry, the sales manager was always there making sure Mike and Desert BMW took care of me. Michael even went out of his way to help me surprise my wife on our anniversary. A surprise trip to Vegas was the distraction - Mike coordinated with the valet to have the X5 waiting outside the MGM. As advertised, the X5 was there with a big red bow on her the morning of our anniversary - priceless!I was so impressed with Mike, Larry and Desert BMW of Las Vegas that I am already working with Mike to purchase another vehicle! Don't hesitate to purchase your first or next BMW from these guys - you will be impressed!

tmactag

19 de ago. de 2011

It is very easy for me to give superlative ratings to Desert BMW of Las Vegas. ALL of their representatives made my most recent (extensive) transaction as efficient as it could have been - truly, and dealer personnel never expressed anything other than an extremely pleasant approach to all issues addressed by me. I will continue to highly recommend this dealership, both with respect to its Sales Division as well as its Service Department. They wholeheartedly deserve this exemplary review.

Terrikrall3

16 de ago. de 2011

Donny and Desert BMW make car buying so simple. Where else can you call your sales guy (Donny), tell him what you're looking for, go visit him that day and have the deal completed within an hour. This is the fourth BMW I've owned. The past 3 have been with Donny. He is so friendly, knowledgeable and understands your situation. Whatever it may be. He really worked wonders to get me the car of my dreams and it was still done quickly and professionally. I've had several other car brands in the past. BMW drives better than any car on the road and they truly make it easy to buy a car. Everyone I've dealt with at Desert BMW has been so nice and professional and they all know what they're doing. Great company! They are so lucky to have Donny. He makes you feel so comfortable and checks on you several times after your purchase to make sure you're happy and to see if you need anything. Make sure you ask for him!

JG65

15 de ago. de 2011

I found Jason Brewis to be very professional, knowledgeable, and thorough. He informed me about all of the functionalities, mechanics, specifications, and benefits of any car on the lot. He was also very patient and respectful throughout the process. In the end, I walked away feeling very comfortable and informed about my purchase, which is what any automobile buyer aspires to experience.Overall, I appreciated the entire Desert BMW staff that exhibited exceptional professionalism. The front office, appraisal, office manager, Finance Manager (Joey Laow), and assistants were extraordinarily considerate, friendly, and communicative. I am immensely happy with my experience and look forward to doing future business with Jason Brewis and the rest of the staff. Without hesitation, I recommend this highly trusted and respectable establishment to anyone looking to buy a new automobile.

mmcupic

8 de ago. de 2011

This is the second BMW we have purchased from Desert BMW of Las Vegas in the last few years. As resident of California, we travel specifically to Desert BMW of Las Vegas because of the overall value and experience, and could not imagine shopping anywhere else, it's that good. Jason Brewis, Consumer Relations Manger, was a pleasure to work with. His clear understanding of our needs as a family, his honest feedback, and product knowledge made this process an honest pleasure In accordance with his promise to work for us, his client, we got everything we needed inorder to bring the sale of our new BMW 525i to fruition. Not only did Jason and the team at Desert BMW of Las Vegas help us with the purchase of our new car, the dealershp purchased our VW GTi for the total amount we owed on the car, and helped us refinance our older BMW in just over 3 hours. Without this overall effort, the sales could have been in jeopardy. However, Jason and the team were determined to make it work for us, and in the end, we got the car we wanted at the rate we needed. It was a win win for all. I recommend Jason and Desert BMW of Las Vegas to anyone looking for either a new or Pre-Certified BMW. It can't imagine giving this written recommendation to any other dealerships I've had the displeasure of working with in the past, yet Jason Brewis and the team of Desert BMW of BMW of Las Vegas provided us with a great product and exceptional professional service. Well Done and Thank you. See you all again soon when we purchase our 3rd BMW from Desert BMW OF Las Vegas. Michael

enrieb

6 de ago. de 2011

It was a very pleasant experience when I purchased a 2009 X5 2 years ago from Steve Glusco, very friendly and customer oriented. A week ago, I went back to him and procured a 2011 528I and again have experienced the same friendly transaction that you seldom find nowadays. The dealership have management and staff that provides excellent service from sales to service department. Highly recommendable!

chrismcmas

5 de ago. de 2011

I purchased a Certified Pre-Owned 2008 BMW 550i Sport from Desert BMW. I'm an airline pilot. As such, I have to ability to search the entire country for a car and fly to wherever it might be and look at it in person for free. It's a nice perk. I looked all over the country for my 550 Sport. I talked to many many salesmen at both BMW dealerships and auto brokers. Michael Pyon stood out from every other salesmen I spoke to or met with. The best way to describe his sales style is attentive. When I would call or email Micheal with a question about the car that I eventually bought he was always right there. Never pushy, arrogant or too busy to take the time to listen to me. He was able to quickly read me as a somewhat educated consumer and therefore realized he didn't have to "sell" the car to me. All he had to do was let the car sell itself. I handled my financing through BMW Financial. Dan Eastman made that experience a zero stress event. My whole experience at Desert BMW, from the initial phone call to taking delivery of my 550 Sport 2,000 miles away in Ohio, was a true pleasure.

durant1

5 de ago. de 2011

We just purchased a new 550i BMW and it was an absolute pleasure. Roger was very thorough in every aspect of the sales process. In addition he was complete in explaining all the technical options of the vehicle. Thanks again for a pleasant purchasing experience.Durant & Carmela Brockett

Mendoza23a

2 de ago. de 2011

Michael at Desert BMW he went beyond what I expected to find the car I wanted. He even searched dealerships in california to find me the type of car I wanted. He is a great salesman and if ever I decide to get another car I will sure go back.

thane09

30 de jul. de 2011

I was looking at two used vehicles. One being a Lexus E350 and the other a BMW 528i. I got such good service and response from Mike Pyon from BMW that I decided to buy the BMW. He took care of me without any hassle. They replaced the old windshield and removed a small dent in the fender. Lexus tried to give me the run around regarding trading in my old vehicle and they didn't want to negotiate price.

jessica011

29 de jul. de 2011

Jason Brewis was really great to work with. He spent the time to teach me about every option in the car and I feel much more knowledgable about it. He was patient with all of my questions and never tried to sell me on something I didn't need. It was extremely low pressure, he honestly just wanted to make sure I was making an educated decision. I would and will suggest people to request him when looking for a BMW. He is an expert on BMW and you can tell he really knows his stuff. We also dealt with the GM Shane O'Hanrahan, great guy and very helpful. When we walked out of the dealership we couldn't have been more happy with our experience of buying a car. They really made you feel comfortable.You are in good hands with Jason, Shane and Desert BMW.

jimpopper30

23 de jul. de 2011

I bought my BMW a few years ago and I absolutely love it, but about a year ago it started to run differently and was causing me a lot of conflict and money for repairs. I have been going to the same mechanic for awhile and it just seemed that when they would fix it a month or so would go by and I was right back there. I had a conversation with my mom who also owns a BMW a she told me to go to Desert BMW. I went to go see what they could do for me, she strongly suggested them so i decided to stop by just to see what they had to say. To my surprise they were amazing, they got me right in and told me exactly what was wrong with it and it was cheaper than the mechanic I was going to. After a short time my car was in and out and I haven't had a problem since. I'm so happy I came in and so happy my car is finally fixed. I wont go to any other mechanic.

Bret Hannig

12 de jul. de 2011

What a great expeience at Desert BMW, everyone was very friendly, and easy to do business with. This will make the forth BMW that I have bought over the last 11 years, all of them from Don Warren. He is a great asset to your company, and really knows how to make buying a car very enjoyable.I look foward to a long relationship with Desert BMW and Don Warren.Thank you,Bret Hannig

GRATZ

5 de jul. de 2011

This is our second experience with this dealership and we couldnt be more appreciative of the employees at this location. Shane O'Hanrahan assisted us on our first visit to Desert BMW and took such good care of us last time we immediately asked for him this time.He understood our needs and got us to the perfect sales persons to assist us on this deal.He is unlike any other GM we have ever worked with. He takes the time to really listen and made us feel like we are part of the BMW family and not just a customer. Jason Brewis worked very hard and efficiently to find us the vehicles we were looking for and that would work with the deal we needed.He and Eric Ziegenbein took exceptional care of us and really made us feel important and that the proposed deal was the absolute best offer that could be made.And so, we accepted! Finally when it came to financing, Anthony Aversa was able to get us approved and was great at explaining all the paperwork and numbers so we were confident that we understood the contract we signed. If we decide to purchase or trade a vehicle in the future, Desert BMW of Las Vegas will be our dealership of choice.We will also refer anyone we know who is looking to buy a vehicle to this location.

jbelfy

30 de jun. de 2011

I had a few problems with the car after the sale, but they took care of it. I would recommend them to a friend.Jim Bellefeuil,CEO, BSA Software, Michigan

tazulay1

28 de jun. de 2011

I had the best experience with Desert BMW. I worked with Don Warren and Larry West and they were amazing to work with. They made me feel completely comfortable. They kept in touch with me through the whole process. Everyone in the dealership always greeted me with a smile and made sure I was being helped. Overall, this has been the most pleasant experience. I think they have a wonderful team!

DavebmwRhino

27 de jun. de 2011

Easy to work with, made pricing discussions simple. Customer service together with training on how the car works was perfect for my wife and I. Look forward to enjoying the car for many years to come.

bedole

26 de jun. de 2011

I have purchased three BMW's in the past so I am acquainted with the purchase of BMW's as well as the maintenance program. My experience with Desert BMW with the purchase of a 2011 328i was a great experience from the first day I made an inquiry about purchase of a new BMW. I was joined up wth Michael Pyon who provided great service and information about the availability and selection of a 328i BMW. Michael was very professional in his assistance and made sure all my questions and needs on the BMW were answered or taken care of. He kept me infomed throughout the sales and prep of the BMW. Michael provided a great interaction with the sales manager and I purchased my BMW 328i knowing I was in good hands. I have taken advantage of the Desert BMW maintenance services provided by Desert BMW and look forward to their contnued excellent service. I definately recommend this dealership to future customers.

jeffreyender

24 de jun. de 2011

Evan Levy is an extremely competent service manager.Whenever he promised a loaner car,Evan came through. Hes extraordinarily knowledegable and ALWAYS follows through on follow phone calls. Brain and Larry West recently leased me a new 335 IS. Once again, their professionalism, honesty and knowledge saved me hours in time. As a small business owner/anesthesiologist, my time is extremely limited. All 3 employees maximized my time, and i didnt have to wait countless hours for service, awaiting a loaner , or unecessary phone calls. In all , its unique to find such intelligent, honest sales people in the car sales service industry. I would remmend without hesitation.Dr. Jeffrey I. Ender

JWINREB

16 de jun. de 2011

Desert BMW of Las Vegas - June 7, 2011 BMW of North AmericaCustomer Relations Desert BMW of Las Vegas I just want to take a moment to thank you and the entire BMW team for the service and customer care that you are so well known for.

kayperrycorbitt

6 de jun. de 2011

Danielle is an amazing Service Advisor! She makes the whole experience easy and enjoyable. She is on top of everything and keeps me well informed during the time my car in there and I always feel like she really cares for me and my vehicle. Superior service from a superior person! I would highly recommend Desert BMW because of her!

vegasgolfer

7 de may. de 2011

Any 1 wanting the ULTIMATE BUYING EXPERIENCE TO GO ALONG WITH THE ULTIMATE DRIVING MACHINE is well advised to make Desert BMW your only choice. I was given a lot more money for my trade in than I was offered at Lexus and mercedes benze. I traded in a cl550 mercedes and have owned various other high end cars such as mercedes and lexus. I was given a tremendous price on my new 2012 650 convertable. Wow what an incredible car. BUT THAT IS A GIVEN WITH BMW. What has really turned me into a devoted Desert BMW guy is the people I had the pleasure of working with buying this car. This is not your typical luxury car dealer. They had only 1 concern and that was getting me into the exact car that I was looking for and not concerned at all with just seeing me walk out the door after making a sale. From the very first moment upon arriving there I was greeted with the most knowlegable,truly concerned with everything I wanted in a car team of consumate professionals I have ever met anywhere at any car dealer. I had allready visited 3 different BMW dealers to do some due diligence on the new BMW models. Wow was I ever surprised with the team they have at Desert BMW . The surprises just kept on comin as I spent some time there deciding on what new model I was going to buy. You do the math Best trade in price by a long shot, best price by a long shot on the car i chose,zero pressure and only concern with finding me the best fit for my needs,lower finance rate that even BMW offered. This team of dedicated professionals made me, spending alot of money feel like I was ordering a good steak at a fine restaurant, then telling me we have a nice surprise for you in every aspect of my purchase. All I can say at this point is thanks michael, larry, anthony,and crystal. I bought my new car and left knowing I have made some good friends as well. This doesnt happen at any other car dealer anywhere I have ever visited to buy 1 of the 15 or so new cars I have ever purchased in the past. This is the best dealership on the planet . Enda story, Thanks again guys.

sjmccloskey

28 de abr. de 2011

Albert met me on entry to the dealership and asked questions that gave him the ability to help me quickly. He walked me throughout the lot to show me the units available and explained the technical terms used on the window sticker. Then he walked back to get the key to the unit I had selected and pulled it out for a test drive. Albert spent the time explaining how the features worked and how to best utilize them. When we returned to the dealership, Albert then started searching for the best financing rates and got the manager to assist with what turned out to be the best interest rate I have ever been provided. Overall, this was the best car buying experence I have had.

docsinai

18 de mar. de 2011

I will start by stating that this is the first letter I have ever written like this, and I feel you should know how valuable Butch Condon is to your company.My husbandand I have been living in Las Vegas for 10 years. We started off with very little and have both worked extremely hard to accomplish the goals we set for ourselves. We have learned that when people work hard and do their job well, they should be commended. I often see that people who have the means to buy exceptional service assume that they are entitled to it whether or not it is deserved. When someone offers a service for the first time to a customer, that person really doesnt know if he will be rewarded, so he has to take a chance that his effort will go unnoticed. I am writing this because I want you to know that even without knowing he would be recognized for his tremendous service, he gave it willingly.My husband and I both had Mercedes for since 2006. It would be and understatement to just flat out say I hate it there and will never own a Mercedes again. The car was ok but I literally would get angina thinking about having to deal with the service people. I would have to call the sales person who was a friend of a friend just to get any help at all. I would frequently leave there feeling like I spent a boatload of money on a car and resenting every hard-earned dollar wasted. I would get answers I think were prepared for doctors wives like most people dont put more than 40,000 miles on this kind of car and thats why there are all these issues. Would you like a shuttle ride in maybe an hour to your house because you probably have nothing better to do than wait around for us to act like jerks to you? I bought a BMW in 2008. I just liked the car. I had a several serious issues initially (with the car) and stressed over each one thinking I was going to have to deal with similar kinds of service people like at the mercedes dealership. I was very wrong. I was lucky enough to have Butch as my service advisor and he just smiled and said I would never have to worry I can always call him if anything is wrong and he would fix it. Here is my cell phone and call me if you need anything. He set me up with loaner cars when he could. I slowly began to realize that I had bought a really nice car and could enjoy this car without the feeling that with all these fun things comes a lot of headache when they didnt work. The point is that I have had a lot of different cars and been to a lot of different dealerships, but I have not ever felt gratitude or loyalty to any of them before. I would have assumed they are all just ok and I might as well just deal with mercedes because who is really better. But I have had such exceptional attention and care that I found myself bragging to random valet attendants that the BMW dealership is so easy to work with I will never have any other vehicle. I dont even know how to open the hood and Butch knows it and caters to me and fills up my evaporated washer fluid whenever I need. I have had nothing less than stellar service and when my husbands mercedes had a little service needed soon light come on, I walked right up to him and said, you should get a big brand new car and by the way you are only allowed to get a BMW because I hate the mercedes place so much, and love the BMW place so much (and by that I mean Butch). I would rather get my husband a new car and deal with all of that then EVER have to go to Mercedes and be treated like some nuisance. So my husband is now the proud owner of a 750 Li and is extremely happy to be part of my BMW click. I have bragged so much he had no desire to go look at any other car. We both love the way our cars drive, look, and all the fun things that are in them. And thanks to Butch and the wonderful service he has provided, we are now permanent members of BMW.Sincerely,Rebecca Sinai

funvegasgurl

17 de mar. de 2011

Shawn was very helpful and he was able to fit me in at the last minute. Everyone there is kind and courteous and you can tell that customer service is very important to them. I was very pleased with the cleanliness of the facility as well. I would not take my car anywhere else!

customer007

2 de ene. de 2011

The service was slow and unorganized. They requested information before arrival, but it made no different, they took forever to process the paperwork. Once they have your $$$$ you are on your own. You call for follow up items, you leave multiple messages, but they will not call you back. In other words, unless you catch them live, you are wasting your time leaving a message. I would not recommend this dealership.

domeright

2 de dic. de 2010

Desert BNW sucks. I took my car to them after running over a large rock in the rock in the road which did $2500 damage to the undercarriage. After they repaired my vehicle, I begin to hear humming and whistling from the vehicle when I accelerate. I took the vehicle back the day after Thanksgiving at 7 am and was told that they would look at the vehicle but it would take some time because they still had vehicles from the day before Thanksgiving. I was told that I would receive a call to let me know what they find. Well, that call came at about 3 pm and I was told that they could not hear any noise coming from the vehicle and that I could come pick the vehicle up or leave it over night and they would check the vehicle again the next morning. I left the vehicle over night....what a waste of my time. I get a call about 9 am the next morning and was told that they still did not hear any noise coming from the vehicle, so out of frustration, I just told him to have the shuttle driver pick me up and I would come get my vehicle. Well, I finally get a call back from Desert BMW shortly after 12 noon asking for directions to pick me up (3 hours after they said the shuttle driver would come get me). When I got to the dealership and my car was brought out to me, as I am driving out of the parking lot I hear the noises that I brought the vehicle in for. I decided to not even bother to back up and let the service tech hear the noise because it was obvious that they had not even checked the vehicle which is not the first incident of this sort that I've had with them. I would not be doing business with them in the future and was seriously considering purchasing another BMW.....if I do, they would not have the pleasure of earning a dime from me. BMW of Austin TX could definitely teach these idiots some customer service.

lizbeinstock9

6 de nov. de 2010

I had the best experience on my last visit to Desert BMW of Las Vegas. Butch was and is my service advisor and every time he doesn't let me down. He is so helpful and friendly... I don't even feel like I'm there for car maintenance. I am always greeted and assisted and leave feeling special and important with a great looking clean car! I LOVE MY BMW and the dealership and all the staff that make it such a great place to shop and visit. Butch is a great advisor and all the staff and management should be applauded for such a great job that they do on our cars. It is the ULTIMATE EXPERIENCE when using Desert BMW of Las Vegas :) Thank you ... Loyal customer and BMW owner for over 7 years. Liz Bienstock

britty925

2 de nov. de 2010

Danielle is by far my favorite Service Manager I have worked with in 14 years of doing business with BMW. She makes me feel comfortable and is a joy to hear and work with. Always 100% on top of her game so reliable! She goes above and beyond for customer service. On my last visit she was kind enough to lend me her own personal vehicle to drive around for a couple hours. She kept me posted every time something was finished on my car. Love Love Love her!!!!!

gloriaa3

29 de oct. de 2010

I would like to take the opportunity to express my gratitude for the outstanding customer service that my husband and I have received from one of your associates Mr. George Duncan.In this day and age it is a rare occurrence when a company and its employees exceed a customers expectations for quality service. The employee that goes above and beyond and demonstrates such professionalism, concern and care for the customer is often the exception rule. In 2000, we purchased a new 2001 BMW X-5 from youre your dealership. The service provided by Mr. Duncan before and after the sales was a major factor influencing our recent decision to purchase a new 2011 BMW X-5. In addition, I would also like to commend Kip Walters, Assistant Manager for the outstanding customer service that he has provided us with for many years. Our experience with this company has been, in every respect, very positive. We look forward to a continued relationship with Desert BMW

rbarrios79

27 de oct. de 2010

Me and my wife were here 3 years ago with a plan to buy a BMW, but were turned off because nobody assisted us. We were very disappointed and ended up buying a Hummer H3.Today for the second time we tried to check on your dealership, and we were surprised with the excellent service provided to us by you client advisor Mr. Joey Loaw. From the time we walked in your office Joey was there to accommodate us without looking at our color or race. We were very happy and ended up buying a BMW X5 Thank you for excellent service. Keep it up!

caranto8

26 de oct. de 2010

Just looking to pursue my dream BMW 3 Series but no luck yet. Darrel helped us at Desert BMW he was funny, smart with vehicles, and very helpful with answering all my questions. He did everything we needed and at the end of the year I will be driving my dream car thanks to all of Desert BMW!

chrisss1

22 de oct. de 2010

Just wanted to spread the word Thanks to the service department for the quality of work performed on my vehicle. I am very satisfied that time was spent testing and validating the repairs to keep my vehicle running and safe. The quality of service as always has been excellent!

dalesilva25

21 de oct. de 2010

I appreciate doing business with Desert BMW. Darrell Cox did a fantastic job! He was very helpful throughout the process, explaining every little thing.I was nervous at first but after the test drive I saw how easy going they are. The entire dealership seemed very friendly and energetic.

flummer55

19 de oct. de 2010

George was fantastic and a pleasure to work with, we will continue to come back to Desert BMW in the future, they are very easy to work with, and very patient with all our questions weve had. Great experience with BMW we will recommend all of our friends to Desert BMW

staple2

17 de oct. de 2010

Just wanted to drop you a quick note to again say thanks for all the wonderful customer service experiences I receive from you and the dealership. Every time I visit, whether it is for service or just to ask a question, I am always treated like I purchased the most expensive car on the lot. Well, we all know I didn't but your level of service certainly makes me feel that way. As you know, I work for Louis Vuitton, and I am always at the forefront of customer service and experience. Thank you for always raising the bar every time I come in.

suzzzzzz1

1 de oct. de 2010

Just wanted to say I bought a 335i last week and love it...Joe was great and we plan on buying another one next spring for our son. We'll definitely call Joe to help us. He was not pushy, pretty laid back, but very knowledgeable. I will definetly be returning!

duke020

29 de sep. de 2010

I Have had nothing but exceptional service every time I come to the store. I would recommend Josh Martinez and Desert BMW to all of my friends and family; I am another satisfied guest. He is very knowledgeable, very energetic, and is great at making you understand the process.

UTHNN661

28 de sep. de 2010

By, referral originally, but will definitely be back for our next vehicle. Facility was clean, inviting, and energetic. The best part of my experience was dealing with Mr. Kuehl. He was patient, informative and was always upfront and honest with me. His calm demeanor and low pressure approach sealed the deal. Overall experience was definetly a 10/10!!!

val1585

27 de sep. de 2010

We had decided to purchase a used BMW, but we just didnt know what kind of BMW. Joes product knowledge and approach in working with us insured we would purchase whatever we were going to purchase from Desert BMW. He took the time with us to understand our needs and then provided a number of alternatives. We took least a dozen test drives as part of our process. We were never rushed. On the contrary we were encouraged to take as much time as we needed to make the right decision for us and one we would be happy with in the longer term. We finally settled on a car and have been very pleased. Joe doesnt leave that to change as we periodically hear from him to make sure we continue to be pleased and do what he can to keep it that way. We would refer any one we know interested in a BMW to Joe, without hesitation.

lalapla1

24 de sep. de 2010

Don is great, he was the salesperson who was always pleasant, never pushy, listens and understands that purchasing a car isnt just a little purchase, its a commitment. Its great to know that there still are good people out there like him. Thanks again Don

dani00

24 de sep. de 2010

Desert BMW was fantastic. The customer service is great, Danielle does wonders. She is a company advocate. She kept me up to date the entire time my car was there. She had a great personality and was straight forward with everything. I couldnt be happier. Kudos to Danielle

FORNOS41

23 de sep. de 2010

BMW has by far an unsurpassed record for my experience of being prompt, on time, and always listening to my concerns. My experience at service with Danielle for the last 3-4 years has been awesome. I would not change this experience for any other company!

hall98

23 de sep. de 2010

We have been living in Las Vegas for 10 years and checked out Desert BMW because of our dissatisfaction from the "Other Luxury Car Dealership" We are now on our 5th BMW all through Desert BMW, why? Our salesman David Thoreson.. David cares about our needs, knows his products and bends over backwards to please us. Secondly, we couldn't live without the wonderful service we receive from Ceasar Tereso every time we need it. If luxury is what you want, you certainly will get it at Desert BMW.

wong657

21 de sep. de 2010

Initially I walked into BMW just to browse around, but after meeting the staff (George/ Donny) I felt totally at ease. They were very Friendly and helpful. I will definitely recommend anyone that is looking to buy a car, to from Desert BMW! They are the best!

nikacs1

21 de sep. de 2010

Daryl & Billy were very pleasant & helpful. Great personality outgoing and can con u into saying yes. They took very good care of me, I have purchased 3 cars from them.I highly recommend Desert BMW. I look forward to my next purchase with them in the near future.

dj7845

19 de sep. de 2010

The customer service is second to none. Scheduling appointments is convenient and the staff is always accommodating. All sales reps., service reps, and assistant staff are friendly and respond to the telephone calls quickly. The customer waiting area is even comfortable. Its all around pleasurable experience

stewart45

18 de sep. de 2010

Bill Collins is great at what he does, You can tell that he has a lot of loyal customers and clients, but even with all of that, he makes you feel like your buisness is appreciated, best experience! When its time to trade this one in WAAAAYYYY down the road, I hope that Bill will be there to put me in another quality BMW

alecprowess

13 de sep. de 2010

WE CHOSE THIS DEALERSHIP TO USE AS OUR PURCHASING AGENCY BECAUSE OF OUTSTANDING PERFORMANCE FROM BOTH SERVICE DEPT. AND SALES STAFF. THEY HAVE PROVEN NUMEROUS TIMES THAT THEY CAN PRODUCE IN HARD TIMES, AND STILL REMAIN WITH INTEGRITY INTACT. I WILL USE THEM AND ONLY THEM

hk3426

10 de sep. de 2010

My latest BMW, a 545I is the 3rd BMW we have purchased from Desert BMW. Over the years we have really enjoyed our Beamers. They have exceptional drive ability and their safety features are unsurpassed. I can recommend the sales and service staff at Desert BMW. They truly care about their customers and treat them like family

tersum

22 de ago. de 2010

Darrell Cox is above and beyond the most professional sales person I have encountered. He is very knowledgably fair and honest. It was a very different experience shopping at Desert BMW. If you are like me and do not like pressure or confrontation you will like Darrell.

ss328

21 de ago. de 2010

I have had an excellent experience working with Grayson Cox and the Staff at Desert BMW. I have worked with, trained and been a customer to many car salespeople and Grayson was by far one of the most professional, expeditious, and "do what it takes" salespeople I have ever worked with when buying a car. I expressed these thoughts to Larry in person as well, as well about appreciating my total experience between the Appraisal Dept, Finance Dept, & Sales Dept. Prior to visiting Desert BMW, I heard mixed reviews from individuals about their experiences there, all of which I took with a grain of salt. Perhaps they worked with a less tenured or attentive sales person and they obviously did not work with Larry and Grayson. My experience was Grade A+.I purchased the Cashmere Silver 128i Cabrio and already enjoy it very much. I have owned, worked on, refurbished & raced almost a dozen BMW's now (always keeping a handful in storage as well), including a 1969 "2002", 1974 "2002", 1988 3 Series Cabrio, 1992 3 Series Cabrio, 3 & 5 Series through the late 90's & early 2000's, the X5 4.6is, an M5, a 6 Series (old 80's model known as the "shark" & new 6's as well). Candidly, this 1 Series Bimmer may be my favorite of all of them so far. It's almost a blend of the power, agility, Cabrio, classic BMW look, etc. of all of my previous experiences with Bimmers.

petepoc

18 de ago. de 2010

I feel everyone should know about the outstanding performance of Josh Martinez. I recently had my vehicle in for service and body work. I had some questions regarding the 50 dollar deductible needed after the completion of my service. I was having a very bad day and was in a foul mood. Josh Martinez did an excellent job of explaining the situation to me; he even went as far as to get the $50 dollar fee waived. Josh is an excellent representative of Desert BMW and conducts himself with the utmost professionalism. It would be a shame if he wasnt recognized for his outstanding service.

Raphaelchona

17 de ago. de 2010

My wife and I were at your old store 3 years ago with a plan to buying a BMW, but were turned off because nobody assisted us. We were very disappointed and ended up buying a hummer H3! Today for a second time we tried to check your dealership, and was very surprised with the excellent service provided us by your client advisor Mr. Joey Laow. From the time we walked in your office Joey was there to accommodate us without looking at our color or race. We were very happy and ended buying a BMW X5

Susan R

15 de ago. de 2010

Josh and Dave Zilly totally rock and are the most friendly service guys Ive ever met they always work to accommodate. They uder promise and over deliver every time. Its very much a pleasure to get my service at Desert BMW. This is awonderful place to service your car.

JulieLV

12 de ago. de 2010

Desert BMW had excellent customer service! Every time I visit parts or service staff at Desert always makes me feel like home.The advisor John Miles Was very knowledgeable I had popped in a couple of times with out an appointment. The staff here always finds ways to help me out instead of turn me away.I enjoy bringing my car for services as the Desert BMW make me feel very important as a customer, Not just another number waiting for service.

AprilWhine

14 de jul. de 2010

Went to dealer to order a new 2010 X-5 35d and was steered to a 2007 X-5 CPO. Salesman promised to fix the dent in the car as part of the purchase agreement. When I took it back to be fixed, service turned my car over to the salesman, who had a "paintless dent repair" contractor work on my car. It came back with a shoddy repair that a third rate body repair shop would have been ashamed to claim. After I called BMW hotline, the Desert service center took the car in to repair it correctly. Next, I was told that I would be receiving my title from NV DMV. After waiting for over eight weeks, with the dealership giving me the run around, I called the NV dept of code enforcement. I was told by the state employee that Desert was in violation of title code and asked if I wanted to file a complaint. I deferred until I could speak with Desert again. I called the sales manager, who transferred me to the office that processed titles for Desert Auto Group. I was told it was not corporate policy to give me my title! When I explained the process for filing a code violation complaint with state of Nevada, they managed to find my title and give it to me within a day.NEVER DEAL WITH DESERT BMW! SAVE TIME, MONEY AND STRESS BY GOING TO CALIFORNIA TO BUY YOUR BMW!

Jay C

13 de jul. de 2010

I just got my 2008 E-93 M3 Convertible serviced at Desert and they did an amazing job. My client advisor Evan Levy had to hold onto my car for 5 days due to some High Priced Rims cracking at the spoke. Evan was polite and incredibly cooperative in easing me through my ordeal. He even took pictures of the cracks in the spoke to send to the Rim manufacturer for a warranty claim. I would recommend Desert to anybody with a new or used BMW that needed prompt and attentive service.

BMWLVstinks

13 de jul. de 2010

In Las Vegas, regrettably, we only have two Desert BMW dealerships from which to choose. No competition! It's like trying to pick which pig stinks the least. The culture at BMW of Las Vegas is sooooo anti customer service that it has to be established from the top levels of the company and imported down to the employees to be so atrocious. The constant mantra is the customer is always wrong and the dealership can do nothing wrong and, therefore, takes no responsibility for any problem the client may have. I am sure this is s very liberating concept for the type of individual they recruit and hire in this company. The DMV is must lose many good workers to BMW of Las Vegas daily.I've had a constant and recurring problem with my car for over a year. BMW of Las Vegas has been tacitly unable to fix it but completely capable of telling me why it is my fault that it keeps breaking. You get to the point where you just stare at your service manager with a open mouth in wonder at their level of incompetence and rudeness. During the last attempt. I was told that my problem was the way I drove the car. Having reached my boiling point, I began to fill out a piece of paper stating that BMW's could not be driven normally and were extremely fragile vehicles that cannot take regular daily driving conditions. i asked the service director and my service manager to sign it but they, of course refused. So, working with that refusal, I asked if either of them would then stipulate that this might be a real problem that (just maybe) might not be my fault and actually needs correcting. Blank stare back at me as the concept of customer relations is so absolutely foreign to this company. Long story short, my car, after "fixing", was delivered back to me EMPTY of gas in BMW of Las Vegas's attempt to move firmly back into the crap service arena in which they are so comfortable. When I brought the sorry state of my gas level to the service manager's attention, I was told that "fixing" my car required them to drive it and that it is my responsibility to make sure enough gas is in the tank for that purpose AND that it is not their resposibility to add gas to my car. Of course you have to make sure you fill up "their" loaner car or you will be charged a $5.00/gal fuel charge. PHEW! I was scared they might actually step up to the plate on that one but, thankfully, they sucked as always thereby saving me the astonishment of good client services. Thanks BMW of Las Vegas!If you, the reader, wonders if I contacted BMW North America to complain...the answer is yes and they can do nothing though they will stay on the phone and offer you numerous platitudes of exactly how sorry they they are about your troubles. Gee...THANKS!Looks like an Audi is in my future...real soon!

bartlettdanielle

13 de jul. de 2010

I leased a car from them with perfect credit and they made over 20K off of me. They also made me come in four different times after I had the car and changed the lease and made the monthly payment higher each time. Do not let them do this to you. Please go somewhere else!!

Taggert111

15 de sep. de 2009

Idiots! I took my car in for routine servicing and when it was returned to me both of my front splash guards were ripped off and thrown in the front passenger seat. When I finally found my service manager and asked him about this he told me that it must have come in like this and they were at no fault. I then showed him the initial walk around paperwork that he ,himself, had done earlier and he just shook his head and suggested I just reinstall them at home. When I refused to install them myself he reluctantly had the service department reinstall the splash guards with 50% of the hardware missing which led to them falling off later that week. Avoid Desert BMW like KIp Waters avoids exercise!

polo

5 de jul. de 2009

In one word: NIGHTMARE. Stay clear of this service department. It is clear to me what has happened. Since I did not agree to get ALL the work completed by them, they at#$%ed up my transmission hoping I would come begging back to them to fix it. I have heard of horror stories of mom and pop type auto repair businesses engaging in such underhanded tactics but I could not believe BMW's service department would do this. It is clear to me that they did. Here are the undisputed facts in short. I did not have any transmission problems and my car was running fine, however the check transmission light came on so I took the vehicle in. I was informed nothing was wrong with my transmission, but there was a faulty sensor module. i did not want to pay the $800 or so to fix the sensor module if there was nothing wrong with my transmission, so i declined the replacement of the sensor module. When I picked up the vehicle, it was not in driveable condition. There were red warning messages informing me to essentially stop driving the vehicle, the gear lights began to blink, the vehicle began to severely jerk, the vehicle loss most of its power and the gears would not shift. I have never experienced any of these signs prior to dropping off the vehicle. I demanded an explanation and Ceasar (service representative), Curtis Cherry (service manager) nor john Chasson (service GM) could provide an acceptable explanation. I was told by Curtis Cherry, who is a complete moron, that I will not get my vehicle fixed for free, when I never asked for that and I was demanding an explanation as to why my vehicle was experiencing these issues that did not exist before. He speaks before knowing the facts and without thinking. He is certainly not management material and needs to be reprimanded for his flippant remarks and assuming nature. If they initially told me that there was nothing wrong with my transmission and after I picked up the vehicle there appears to be serious transmission problems, how can I trust the same service department that sabotaged my vehicle to fix it? Based on the undisputed facts here is what appears to have happened. Due to the bad economy the sales department is not generating as much revenue to the dealership, so what do these folks do? They incentivize their service department to trump up the service work even if it is not necessary. If the customer does not follow their recommendation, as happened with me, they decide to punish the customer by messing with your car so that you will come back to them to get the work done. This appears to be criminal. The Attorney General's office should investigate these shady tactics.I encourage each and every victim to file a complaint with the corporate office for BMW since it is unlikely filing a complaint with the GM of the dealership will do any good since the problem appears to be systematic and apart of their management culture. They should not be allowed to get away with this.

gil64

10 de jun. de 2008

I hav e had nothing but great experiences withmy 2001 325i. I purchased it cpo in nov of 2004 and have since brought in vehicle for service and have had service discounted that was recommended but i was only in for oil change and they gave me ride home and back for pick up

dickie

12 de ene. de 2008

I had to have a couple of things fixed under the warranty. When I picked the car up the warranty things were fixed but they scratched the paintwork twice around the window they fixed, did not put the chrome strip back into correct position, scratched steering wheel, and damaged dash around radio that they took out to install ipod interface cable (this still does not work correctly). I have since been back twice and still not all repairs completed. They have NO pride in what they do from Curtis down. If your manager does not take the job seriously then what hope for those under him. I refuse to take my car back to the fools. DO NOT GO TO THIS PLACE. As a guy said earlier they treat you as if they are above you and do not need you to hassle them, I thought they were there to serve the customer. Im buying a new BMW at the end of this year and will go to CA for it, this place is a joke.

hot_rod

15 de jul. de 2007

I was approached by Michael, a saleman at Desert BMW, at about 5:35 P.M., Saturday evening 7-14-07. It was my wifes birthday, and I was interested in purchasing a new 3 series. I asked if they had the NEW 3 series on hand. He acted as if I was bothering him, and asked which 3 series I was interested in. I was of the opinion there was only a coupe available, but said any one. He again asked distainfully asked which model I was interested in. As he was asking me this, he turned partially away from me and started to walk away. I indicated that he would hear from me later, this letter being that hearing. I'm of the opinion I should let the owner or supervisor why I'm not interested in their company. Thank you for this opportunity.