Jae Kim

28 de oct. de 2016

Jae Kim was very helpful and patient during the car buying process. He made it easy. I would recommend him to all my friends.

SpeedyGonzalezzz

27 de oct. de 2016

I've been coming here for a while and they are always so helpful and friendly. No pressure sale and great service. They just built a brand new dealership and it's gorgeous, even more fun to come in and get an oil change. I highly recommend this dealership for everything BMW.

Pamela Carlton

21 de oct. de 2016

I'm a Jaguar Convertible Girl!! Only Red or Zircon Blue, only light interior! They are few and far between, but worth the hunt!I have had 5, but was not able to locate my gently used #6 anywhere in the USA, after aggressively looking for 3 months and wanting desperately to make a cash deal! Because I was interested in a Red Convertible on several sites, Cars.com sent me a snap of a cute little red number at BMW of Monrovia. I didn't know where Monrovia was, and have never wanted a BMW, but this Sassy Red 2015 hard top convertible looked classy and unique, only had 4,700 miles, was a 1 year lease return w/ a clean Carfax, and is CPO, so the warranty was transferable! AND was at the low end of my price range. I was mildly intrigued!I decided to email to get more details at about 8:30 on a Friday night. My Husband said, "you wont hear anything until Monday"!Ha! 10 minutes later, Jonathan Fairman, Internet Manager, called! The Hubbs was surprised and impressed!Jonathan was articulate, cheerful, knowledgeable and humorous as I explained what I was looking for, and that I don't particularly like BMW's. He told me a little about the Red 425i, and about the Sonic dealerships, and how they are revolutionizing the car buying experience with competitive no-haggle pricing on vehicles for sale and and trade ins. Jonathan answered my questions, and never pushed me to react about their car. I appreciated that, and since I liked his personality and attitude, I made an appointment to come to look at the Red Convertible on Saturday at noon. Jonathan said he would park the car in front of the dealership, so I would be able to see it when we drove up. That was nice, since one of the reasons I told him I have driven a Jaguar convertible for the last 20 years is that I like to stand out in a crowd, and there are so few of them on the road! Unlike BMW, MBZ etc, which are ubiquitous here in SoCal, and basically all look alike to me! When we arrived, Jonathan warmly greeted by name! He was nicely dressed, professional and personable in an unforced, sincere manor! He was very helpful, patient, never pushy. Jonathan knew all the basics about the car, and the specifics of the history of this car. Any time I asked a question he wasn't sure about, he never tried to "snow me", but said, we'll ask "The Genius"! (That's what they call the person who knows how everything works on the car) My Husband and I were equally impressed with the car, and all it's bells and whistles, and with Jonathan and The Genius (so sorry, that's what we called him and I have forgotten his name). I decided to go for it! We were then escorted to the Finance Guy, Dave, who was also knowledgeable and patient as he explained why we had to go through the finance manager even though we were writing a check.Dave also told us how the contracts and warranty work. After a 45 minute wait, and an hour with Dave, we were in the parking lot, sitting in the shiny "new" car, getting further operating instructions from The Genius, and a 2nd Genius! Jonathan was there too, and they all made sure we know how to drive the car, put in gas, sinc our phones, work the top and windows, etc. Overall, our Sonic BMW of Monrovia dealership experience was great! We would highly recommend them. Especially Jonathan, The Genius and Dave, all of whom treated us very well. Their entire team was friendly and nice. Throughout the 8.5 hours we were there, several employees came over to chat with us while we were waiting and offered us coffee/water, etc. Nice!Both the newly completed BMW showroom and the cool looking Mini showroom were modern, clean and beautiful. The ONLY negative for us was that it was a very long day, and there were no snacks or munchies except for popcorn, apples, coffee drinks & water. (We're admittedly spoiled by MBZ and Jaguar dealerships with their wide array of drinks, soups, fresh fruit, yogurt, granola bars, nuts, fresh bakery goodies, sandwiches, etc).

Lissa Conley

18 de oct. de 2016

The service was impeccable. Everyone was very friendly and answered every question I had completely. I moved from Naples Florida and I must say this is the best BMW service center experience I have ever had. Thanks.

Wendy

16 de oct. de 2016

It is good to lease a mini here! Great service and deal! But every time when I go there, I have to wait for a while. Department cooperation should be better!

Jaclyn Fong

13 de oct. de 2016

great experience buying car. bought a certified 2014 x1 sport package. very happy with my purchase.

Robert Torres

13 de oct. de 2016

I bought 3 cars from Monrovia BMW, each time I went there it took all day

M2 Owner

6 de oct. de 2016

Proud owner of new M2 from BMW of Monrovia. Always a great experience.

Henry Rodriguez

5 de oct. de 2016

Great pleasure to do business with great sales team.This is my fifth BMW i own . BMW of Monrovia is a great dealer to deal with.

Marco Noriega

1 de oct. de 2016

The buying processs was quick and easy. I would definetley go back again

Helen Rubschlager

29 de sep. de 2016

Tomas Cervantes is the BEST sales repsrentative. This is the second car that I have leased from BMW of Monrovia and I cant believe I have the same sales rep. He is always the top sales person and that is for good reason. He returns your calls or texts and is very straightforward and will give you the best deal. I recommend him to everyone and the dealership. As for service advisors the only person to go to is Matthew Clark. He has helped me for over eight years and he is the absolute best. I wouldn't continue driving bmw's without his help.

Sang Ju

27 de sep. de 2016

I have got such a great deal! They recommanded X5 hybrid and I loved it!

mike

24 de sep. de 2016

JJ or john the internet sales manager was great. Approached us as we were looking and asked if we were looking for a certain car i let him know i was looking for a 328i that i saw on the cars app we found it and he let me test drive asked my opinion and saw that i wasnt happy with the car we talked for a few hours and not a single second from those 5 hours did i feel pressured or overwhelmed to purchase a car, i just gained alot of info on what car i was looking for exactly. He let me test drive a 335i and i fell in love with it. Sadly i did not purchase a vehicle from him as it didnt have all the features i wanted but he did help me decide on buying a 335i. And kept in contact with through out my purchase process.

Manny

7 de sep. de 2016

Sales representative was friendly and patient with my questions. He took the time to look for different models and colors. Auto options were shown and explained. No pressure ever placed on me to purchase on the spot.

EDiwa

24 de ago. de 2016

Excellent service dealership building is new very convenient location along with the customer service

John O

20 de ago. de 2016

Took a while to identify the problem, but was very customer friendly with loner car and obtaining a discount from BMW on the repair as the vehicle was just out of warranty.

Carlo Reyes

19 de ago. de 2016

BMW of Monrovia has superior customer services. We have been buying our cars and getting them serviced from BMW of Monrovia since 2008. Excellent prices. Superior customer service.

Desiree

18 de ago. de 2016

Very pleasant and quick appraisal on my trade in. Love the car! Good sales team

Linaflor Novero

14 de ago. de 2016

Excellent customer service, courteous shuttle service driver. Very pleasant expirience and nice new building

RonD

13 de ago. de 2016

Like the new service facility. Just went in for a 20k service and was out in about 1 1/2 hours. Easy to wait in the new lounge.

Pardip Sandhu

12 de ago. de 2016

Went in to have brakes replaced. Great customer service

Veronica Holliday

8 de ago. de 2016

I enjoyed the experience because I was just looking and it turned out they were able to finance me to my surprise and the price was very reasonable.

Ken Wong

8 de ago. de 2016

Easy to make appointment, friendly services, brand new facility, lots of loaner to use. Most important the service was done right.

Bilal Zantout

3 de ago. de 2016

Amazing. George did great work. Monrovia has the best car buying experience ever.

cherrice LaCour

1 de ago. de 2016

Excellent experience... very nice staff and the facility was very clean, service was professional and my car was ready for pick up in the frame that I was told.

Sales

1 de ago. de 2016

the service was absolutely fantastic and quick. domt waste your time somewhere else!

Laura Linares

1 de ago. de 2016

My husband and I had a great experience at this dealer. Everyone was so helpful and made us feel welcomed. David B. set up a test drive for us and helped us with purchasing the car. Over all we had a great experience.

Kevin Elliot

1 de ago. de 2016

Buying a used car from Richard at BMW Monrovia was as simple and easy as possible. He took the extra step to ensure quality customer service.

Maribel Marquez

29 de jul. de 2016

Our second purchase with Tomas! He is the man to see! Awesome service!!!!

Alex Kang

29 de jul. de 2016

I recently leased my very first bimmer through BMW of Monrovia. I?m a techy shopper (getting deals all worked out via web sites, emails, texts, and phone calls prior to heading out to the actual dealership) and I do not interact with ?traditional? floor sales people so this review is on Monrovia?s Internet Sales Department. Like many other dealers? internet sales department no pressure what so ever and very pleasant to work with. This is reason why I only deal with internet sales people at dealerships because they don?t use high pressure sales tactics on you. If you are also a techy shopper like myself, contact Joseph (or Marlana, she was assisting him with follow ups and so forth) for best possible deals out there. Joseph was willing to listen to my needs and requests to work on a very VERY aggressive deal for me. When I arrived at the dealership, all the paperwork was ready as well as the car. Signing process was done in 20 minutes and I was in my new 340i heading back home in no time. I really love this car and Joseph really made my BMW shopping experience a top-notch. Although it is a bit of drive from where I live, I have no doubt Joseph will be my first contact to inquire about my next BMW once this lease is over.

April

29 de jul. de 2016

This was a clean and nice facility. I will be coming back

Valued Customer

29 de jul. de 2016

I have been a customer for over 10 years and have purchased 4 cars through them and they have been nothing but the best in all aspects of the dealership.

Jennifer P

8 de jul. de 2016

it was such an easy and smooth transaction. The staff was so accommodating and helpful and the renovated dealership is absolutely beautiful.

Jayme Thomas

7 de jul. de 2016

My experience at BMW of Monrovia was great. George my sales professional was excellent. He provided excellent personalized service. So much so we ended up buying 2 cars not 1. He was so well knowledge in the vehicles and provided and overall wonderful experience. Pricing was on point and the whole process was easy. Should you go in here ask for George, the Lebanese cutie.

Jimmy Shih

4 de jul. de 2016

Great services and nice selections, in and out with smooth with no times.

Varneet Dhillon

29 de jun. de 2016

Purchased a pre-owned BMW 2013 328i 4 door Sedan. My experience through the whole process was great. Very Helpful and good working Employees. Short process, Calm and smooth dealership. Kept very clean neat and organized dealership. Vehicle was bought from BMW of Monrovia 1425 S Mountain Ave. Monrovia, CA 91016

Imelda Rodriguez

21 de jun. de 2016

The salesman of BMW Monrovia did not pressure us at all but gave us the best deal. He also gave us time to decide. We don't want to be pressured.

Karen Carpenter

18 de jun. de 2016

My experience was great! The BMW representative was professional, knowledgable and made the whole process.

Juan Medina

14 de jun. de 2016

I had the pleasure of meeting George.. He is professional in every way from his greeting when I first arrived to BMW of Monrovia to final delivery of my new 2016 BMW 528 I M sport. I just want to say that everyone at BMW OF MONROVIA is a true BMW experience.... They give the ultimate sales experience to fit the ultimate driving machine. Thank you. I will be back to purchase my next BMW FROM GEORGE AT BMW OF MONROVIA.

That Guy

7 de jun. de 2016

They have the worst service ever. Horrible and failed communication. this has been the most dreadful experience with a car dealership ever. I would never recommend or suggest them business at all. I purchased my BMW at a different dealership, but BMW of Monrovia definitely left a permanent stain to tarnish a historic luxury brand car company.

Alisa Ashikyan

26 de may. de 2016

I took my car to this dealer for service and I was very satisfied with it.

C Yen

24 de may. de 2016

I was recommended to go to the sales person, George Zhou and Charles Wu, at BMW of Monrovia. They provided me with great price and excellent services. At the end, I not only got a new BMW from them, I also got a new Mini for my wife!!

Kathleen

20 de may. de 2016

Best sales manager and sales assistant. Love the car they recommended and more detailing they did after they delivery the car to me.

Belinda

20 de may. de 2016

I didn't even have an appointment and I was taken care of right away. In and out in less than two hours with my car cared for

GlaM3

18 de may. de 2016

Each time I visit BMW of Monrovia, I'm immediately greeted by at least one team member ready to help as if I'm some celebrity or an old friend, and it doesn't end. Everyone there is really nice, quick to offer assistance or just a friendly hello. Even while undergoing major building construction, it's not been at all difficult to take my car in and get service completed in a timely manner.

Bernie Escarcega

16 de may. de 2016

Facilities are marked low until they open up the Brand new facility. But, for what they have right now it was good.

Kim

13 de may. de 2016

I really don't like shopping for a car with the normal hard sell so was really dreading this experience. I knew exactly what specific pre-owned BMW I wanted and BMW of Monrovia is where I found it through carfinder.com. Ivan, Toufie and Joe did a great job of getting me through the process as quickly as possible. Best of all, my daughter LOVES her car!

Jo Berry

12 de may. de 2016

Matt Clark sould be highly recconized for his prof. skills and how he gets the job done!! couldnt get any better then him.

Sriware Cohen

12 de may. de 2016

My service manager - Matt, went out of his way to make me feel welcome. He thought of and took care of everything from start to even helping me reinstall my baby's car seat when I came back to pick up my car.

Elmer Diwa

6 de may. de 2016

Expert service adviser highly trained personnel. My car was delivered on a timely manner as promised.

David Garcia

3 de may. de 2016

All the staff was very attentive and friendly. Every aspect, from arrival, Service Advisor, loaner car and check-out was a very pleasant experience.

EDILINE S. CUMAD

29 de abr. de 2016

My service advisor called me and left me voicemail telling me to bring back the loaner car and my car is already finished after one week of repair, but for the fact that I already have my car in my possession and of course returning the loaner car. its very degrading to leave a message stating that "IF YOU DONT BRING THE CAR ASAP WE WILL CHARGE YOU A FEE!". I talked to the service manager regarding this and he apologized but no follow-up for letting me know that it was address to the right person. I should be treated right. When I came to drop off my vehicle it seems like I'm not welcome and my advisor didn't even know that I need a loaner which in fact I waited for almost a month to have my appointment because of the loaner car. When I was asked if I have another car to use if there's no loaner car is available, is that appropriate? My car was service because there is something wrong with my gas tank which is for what the car worth I should not have this problem, right and then treating me like this that's another thing.

Rachel W.

25 de abr. de 2016

Parts: Maria, you rock!Body work/Detail: Ask for Carlos, Best!Rental: Love CindyService: *****Sales: George is my guy!

Nadia T.

7 de abr. de 2016

My husband and I had been searching for an X5 M Sport black on black for months and finally came across one online at BMW of Monrovia. We called on Friday to schedule an appointment on Saturday to look at the car. When we arrived the car was on hold for us and was exactly what we wanted and asked for. The Internet Manager was fantastic and helped us get the payment we wanted. Will return to this dealer for sure!

Dean Li

6 de abr. de 2016

It was fast and very pleasant. Service person Mark understood my needs even when my technical terminologies were off. He was able to get to the root cause of the problem.

Sumit Ghai

21 de mar. de 2016

Eli was great to work with in securing me a deal for a lease

Brianna Caro

21 de mar. de 2016

I came to this location to trade in my car and get into a 428 gran coupe. I was welcomed with very friendly staff and was taken care of by Marlana and George which I must say were phenomenal. The hospitality they offered was outstanding. They went above and beyond to make sure I was fully taken care of. It makes such a difference when you're treated well and definitely keeps customers loyal and willing to refer more clients. Thanks again!!!!!

Doctor D

21 de mar. de 2016

im a repeat customer and a customer for life! I bought a BMW last year and another one this year. The best car buying experience ever. Yahia is so easy to work with. All details arranged in advance via email. Bought a new car in less than an hour. Exactly as promised. I live 50 miles away but I make the drive to Monrovia because Yahia and his team are the best.

Armine G.

11 de feb. de 2016

This was the first time I had a smooth car buying experience. Every one was so nice and helpful. Just wanted to say THANK YOU.

Very Dissatisfied Customer

8 de feb. de 2016

Bought a certified BMW I saw on the Internet. Went to test drive the vehicle only to find a salesman sitting on it talking to customers. I was pre-approved through my credit union but talked to three different people who were trying to have me finance with them. Each time offering me something more than the last time. Car had a smokers package but was told no one smoked in it. After I got the car home (it was delivered to me out of state 5 days later) and ran the ac for a wile, car had stale cigarette smell. Charged me $550 to ship the car to AZ so I asked 2 different people if there was any wiggle room in the charge. Was told no because it was a third party. The shipping company charged the dealership $200. No explanation why they charged extra. Car was delivered with transmission fluid all over top, hood, passenger door and quarter panel due to car above on transport. Email sent to Internet sales, General Mgr., Sales Mgr. and got no response from anyone. Filled out the BMW survey and was finally contacted by a customer service rep at the dealership. She said she would look into all my issues and call back. Still waiting after three days.

Tiana

8 de feb. de 2016

Both George at BMW Monrovia provide outstanding customer service. They answered any question about my newly purchased car promptly.

Jonathan Schneckloth

4 de feb. de 2016

My Wife and I always receive the best customer service when we are at this Dealership. They explain what the issues were with the car and always manage to let us know when we can pick up the car; sometimes earlier then expected which is always nice!I feel like I should also give a shout-out to Robert Burow who we both spoke to the first time we can into the Dealership. He has shown absolute Professionalism and Just being a Great Person to us and we now only speak to him anytime we need to come in and he always solve the problem! He's The Wolf! Thank you guys so much and whenever my Mini run into issues I will see you during that time!

Michelle Mezich

3 de feb. de 2016

Our Salesman was very honest. Easy to work with and very friendly. He didn't pressure us into anything we didn't want to buy. Tony was patient. We would buy another car from him.

Wei

2 de feb. de 2016

I purchased a new 3 series BMW. very satisfied with the service

JD

2 de feb. de 2016

Just wanted to thank the team of BMW of Monrovia, Javier/Brian and Sale Manager Andre, help me set-up a great deal and made it happened. I'll definitely be back and would recommend to any one that may be looking for their next BMW or car. Thanks again guys and keep up the great work.JD.

IAmTim

1 de feb. de 2016

The place is in construction making it really tough to find a place to park. Otherwise, it was very clean and nice and the process was made pretty easy since I had arranged everything ahead of time. I appreciate that everyone took the time to answer questions, but also they got everything necessary ahead of time to expedite the process.

Migdia Varela

1 de feb. de 2016

Thanks for restoring my Mini Cooper s after it was stolen!

Diane Younan

31 de ene. de 2016

The staff was very helpful. They got me in and out quickly.

Beast Pilot

29 de ene. de 2016

Matt the service adviser was great, he went out of his way to make sure that me vehicle is fixed right.

Luis Barajas

29 de ene. de 2016

Thorough work on my BMW. Took the extra time to address an issue. Overall well done.

Kathleen Goin

28 de ene. de 2016

Dropped car off for service and they found I had a nail in one of the tires. Since I had a warranty on the tires - they were good to go. Had a loaner ready for me and was able to pick it up on time. Very pleasant staff from the service advisor to the checkout crew.

Helen Yang

28 de ene. de 2016

Robert was great!Thanks for making this so smooth. Next time we should get those cool handbags as a prize or something.

Rayna

27 de ene. de 2016

Had my clubman serviced and all was great. Had a call about improvements prior to service and all was great. They really take care you as if your family.

Jesus Garcia

27 de ene. de 2016

I purchased a 2013 535I BMW. Sales person customer services was great! My experience with finance department wasn't that good.

Brian Sugimoto

27 de ene. de 2016

Service writer was professional, and kept in contact with me during the repair work. Kept me informed and I was amazed at how quickly the work was accomplished.

Dennine Gustafson

26 de ene. de 2016

Service Advisor Matt Clark is professional and attentive. He went above and beyond and absolutely exceeded my expectations of a BMW dealership. He restored my faith with his excellent customer service.

Bert

25 de ene. de 2016

Fast and thorough. Had my car ready when I needed it to be ready.

Kathy Pabon

24 de ene. de 2016

We Brought in 2 of our BMW's . My daughter got to bring her's back home as it read she did not have to come in for a service yet. Honest and Friendly is Tim Chen. My daughter will drive her car back to college and come back in the summer for her service. My 750 LI did need service. I was told it would take about an hour and a half so i decided to wait and take advantage of the delicious coffee bar and watch some morning TV. I was told an hour later my car was done. A nice morning spent with friendly people. Thanks Monrovia BMW and Tim

Dick

23 de ene. de 2016

My engine light went on so I wanted to make a service appointment. I called and the switch board sent me to the service department and I got voice mail and left a message and the recording said they would call back. Three hours latter I called the service department directly and got voice mail and left another message. I called back again and left a voice mail. The next day (Fri) I called and got the service department's voice mail so I dailed 0 and the operator said she would walk over and give them my message. She switched me to service and I made the appointment for 11:20 am the same day. The service rep-Brooke-said they would do the 25,000 check up at the same time and it would probably be ready today and she would call me. No call so I call at 4:50 and couldn't get anyone in service or Brooke. I called 3 times on Sat and kept getting the service voice mail so I dailed 0 at 4:50 pm and the person said that the service department closes at 4:00 on Sat. even through the recording on the 0 says they are open until 5:00 on Sat. On Sun I called service several times and got a recording and dailed 0 and he said service is closed on Sun and no one has the key to get my car. On Mon I called and got voice mail from service and Brooke. Ten minutes later service called and said my car was ready but they couldn't take care of the service light because the problem part is on back order but that the car was no problem. Now I have to bring it back again for the back order part.POOR, POOR COMMUNICATION.

L. Marquez

22 de ene. de 2016

This is my fourth BMW I am leasing from this dealership so I have been a loyal customer for 9+ years and counting. George Zhou and Jorge Solis have always taken cared of me. They have always made my end lease and new lease an easy transition. BMW of Monrovia has always provided excellent customer service. I would recommend this dealership anytime.

Paul Demarco

21 de ene. de 2016

Brought my Mini in for service and was in a rush-Robert was great and addressed all my concerns in a professional and quick manner. Car is running great and couldn't be more pleased with the experience.

MY

21 de ene. de 2016

Had really a great experience when I purchased my car there.

John Elmore

20 de ene. de 2016

Car was ready on time (actually early) as promised.I will always bring my car for service at this facility

Patty Mini lover

20 de ene. de 2016

fast and friendly service. transportation was fast and friendly, Facility is comfortable and very clean.

marco

20 de ene. de 2016

No story...................................................

Jim DiCamillo

20 de ene. de 2016

The sales and finance team were all very professional, respectful of my time and great to work with.This is actually the first time that I bought a vehicle from the same Dealer as my last car...and I have purchased a large number of cars over the years. Well done!The dealership is under major construction thus the poor mark on "Facilities".

Tony Lu

19 de ene. de 2016

VERY EXCELLENT SERVICE AND PROFESSIONAL. THE SALES REP. IS AN OUTSTANDING PERSON WHO HELPS A LOT IN ALL PROCESS. THIS IS THE BEST DEALER THAT I EVER DEAL WITH.

David Rodriguez

18 de ene. de 2016

I was very please to get my car fix the right way. Thanks Patrick for all your help and experience but most important the professionalism that you provided us with. Proud owner of a mini countryman. - Thanks - David R.

Paul Feng

16 de ene. de 2016

Price was decided through email. It was fairly easy in the dealer to do all the paperwork

Man Choe

15 de ene. de 2016

I have been satisfied mucg! The seller was very kind and proffessiobnal.

Ko Wei Huang

15 de ene. de 2016

The employees in the dealer are very friendly and patient to take care of my car service and answer my questions. I would like to go back again!

Justin Holt

15 de ene. de 2016

Everyone was amazingly friendly and helpful. No pressure sales, and accommodated every little request we had. A great dealership that I would recommend!

Lee Ann

15 de ene. de 2016

Excellent sales service and working with the finance team was a great experience...fair and no hassles.

Artur

15 de ene. de 2016

professonal customer service super fast financing and lowest interest rate ever . All processing took like two hours , that was my best experience I have ever had ...

William Mckinley

14 de ene. de 2016

I was met and had my scheduled service handled professionally by the Service Advisor. The service was completed when promised, and everything was in order when I picked up the car.

Connie Zhong

13 de ene. de 2016

Charles Wu was an excellent dealer and he made the car buying process went by smoothly. His knowledge of BMW made me feel comfortable, and he answered all my concerns with perfection.

Tiffany Alleshouse

12 de ene. de 2016

Neil and Evergreen were fantastic throughout the entire process. Very fast transaction. Only took about 45 minutes to test drive the car and compete the paperwork.

Maria Santos

12 de ene. de 2016

My adviser was very helpful and accomodating. I was able to shop at a nearby store while waiting for my car that's being serviced and a shuttle brought me there and picked me up as soon as my car was done

Sandy Wang

11 de ene. de 2016

i was unable to get in contact with the service department. i had a flat tire and i called bmw monrovia at 7:20 am. the phone call went straight to voice mail. i left a message. i never received a call back. i called again at 9:20am and spoke to the operator. I was told that someone would call me back. i never received a call backI drove into the dealership without a appointmentHowever Greg Hernandez was excellent. He helped me out as soon as I was there. I got the flat tire fixed in one hour. I like Greg. I don't like BMW Monrovia

David Alfaro

11 de ene. de 2016

Tim my advisor is the best, i always call him whenever i any to bring my car in, thank you

Trudy Martin

11 de ene. de 2016

Robert is the best service representative. My car was repaired in one day!

Gary Khachatoorian

10 de ene. de 2016

Greatest service adviser "Matt Clark" ...he take care of my wife's BMW as well as mine

Jose aguirre

9 de ene. de 2016

Iam been comin here for a long time Greg Hernandez always gets me out and quick and great customer service

Hilario Yuriar

9 de ene. de 2016

As always, Assael BMW personnel are professional and are very kind. They treat all customers like VIP's! It's very satisfying to have a dealership that tends to all your needs with a smile.

Matthew Nelson

8 de ene. de 2016

Great experience! BMW Monrivia has one great service department. Matt Clark was awesome! Best service I've had at any car service department. I will definitely be returning to BMW Monrovia for future service.

Valued Customer

8 de ene. de 2016

The staff is great at BMW Monrovia, especially Tim Cheng.

Marc B.

7 de ene. de 2016

Joseph Mourad is the best manager we have ever encountered in all our years purchasing cars. He made our buying experience pleasant, easy and stress free.

Patrick Files

7 de ene. de 2016

Disclaimer: I visited the dealership on the first major rainy day of the El Nino season.Regardless of the rain, the service and location was not very good. The dealership is under construction and cannot handle the volume of customers they accepted into the service department that day.Being this was the first time I was there for service, I expected some sort of welcoming information, but got none of that. It was just hello Mr. Files, sit there Mr. Files, your car is ready Mr. Files, Good bye Mr. Files. The oil change took nearly two hours, and the dealership was not close by to warrant shuttling back and forth to work. No loaner was offered, despite what sales people said and my car's settings were tampered with so that my displays were no longer the same on the dashboard.Just based on the construction alone I would tell everyone to stay away! Maybe it wasn't there best day, and maybe things will be better when construction is done, but I can't recommend the service center based on my experience.

James Enos

6 de ene. de 2016

Parking lot was very crowded. Hard to get in and out. Probably due to remodeling of dealership.Great employees!

Sharon Carrillo

5 de ene. de 2016

I was so undecided on what I wanted. Everyone was so patient with me changing my mind a couple of time. All my questions and concerns were answered. Great facility, friendly staff. No one pressures you. Appreciate full heartedly this BMW Center!

Ana Zelaya

2 de ene. de 2016

It was a good experience. The only thing is that they scheduled other cars at the same time. The first time I went I had to leave because they were overbooked when I had made my appointment.

Susan justin

1 de ene. de 2016

Very helpful answered my phone call quickly.....I will b back to mini in Monvoria

Ruben

30 de dic. de 2015

Brian Froussine our sales person made our purchase experience a smooth one. We had a pleasant experience and walked away with the price we wanted. I would recommend this dealer to everyone!

Casey

30 de dic. de 2015

Leased a brand new bmw 428 coupe for a GREAT price. Staffs there will work with your budget. Everyone there was friendly and helpful.

Richard La

29 de dic. de 2015

Brooke Rangers is the best. She takes care of my car problems in a single visit.

Tammy J .

26 de dic. de 2015

I visited the BMW Dealership of Monrovia to get my tire repaired. It was replaced, and I was out of the dealer's in less than about 45 minutes tops. it doesn't get better than that.

Robert Henry

26 de dic. de 2015

I feel I have had a lifetime of difficult experiences with dealerships and the car buying process. To avoid this of recent times I've bought the advertised special to minimize the hassles.So after reading most the comments about 'BMW of Monrovia' I was reluctant to even consider dealing with them.But they did have a few cars I was interested in looking at and had a trip planed in that area.To my suprise I had a very good experience with everyone there and bought a car.The sales man Tony Froussine was just straight friendly and helpful the whole way. I would work with him when my family next need to buy a car. He explained the Sonic pricing that they have, you have to go with that system there, hey as long as the price is right!He walked around the cars with me talked about what I wanted and explained things in detail when required.After leaving it for a few days I contacted Tony and asked him to arrange for a purchase.He worked everything out before I got back to the dealership to make the process smoother, he when out of his way to make things happen easy.Then Tony took me to the 'Financial guy' always the dealership 'heavy' in my experience. So I was ready - but this guy Oliver was the nicest guy I could have met no kidding. No finance or warranty bull no pushing things I don't want or any extras like magic spays etc. He just wanted to be genuinely pleasant, helpful and move the process along while covering everything with me, so professional. Not at all what I have ever had to deal with in the past.Oh and when ever I was asked to wait somewhere I was asked endlessly by staff passing by if was being helped or if I needed anything etc.So Take these comments for what there worth and go work with Tony Froussine.

Kathy Carter

25 de dic. de 2015

I have wanted to buy my minis from Mini of Monrovia for years. I am so happy with their service. Also, for some reason, they gave me an awesome snowboard which my son will get for Christmas. I am so excited and so is my son and his family!

FelixLe

24 de dic. de 2015

This is a good dealer of BMW. Very nice sales person. Good repair service, only not enough rent car for repair customer.

Melynda Hong

24 de dic. de 2015

I've been coming to Mini of Monrovia since 2011, love their service.

SHARON

22 de dic. de 2015

Quick service. Was in and out of there in no time. Super friendly representatives.

Mary

21 de dic. de 2015

Great service. Wonderful, helpful staff. Honest folks.

Natalie C

21 de dic. de 2015

Went in for my first service this past Saturday. I told Patrick, my service adviser, that I was in a tight schedule due to something unexpected happened. He assured me that he would do all he could to get me out as soon as possible. It was a busy Saturday considering it's the Saturday before Christmas and everyone wanted to get their car serviced that day. It took just a little bit over an hour and I was a happy customer!Oh, Patrick also helped me with my key issue and I am so glad that he was able to have it replaced. Again, my first service went smoothly and way faster than I expected! Thanks to you Patrick!

Michael Robertson

21 de dic. de 2015

I purchased a CPO 2012 BMW 335i M Sport and love it! The service provided by the dealership has been exceptional and the staff have all treated me like royalty. I look forward to my next visit! Thanks again for all you help.

Ann Sevenoaks

21 de dic. de 2015

Ray was extremely helpful and the staff was wonderful. We got a great deal on a lightly used BMW and we could not be happier.

Sheree Shih

21 de dic. de 2015

The facility is currently under construction, and does create a little inconvenience. However, with the service level I received, it is worth it.

Huck Lim

18 de dic. de 2015

Service technician Rob Burow is wonderful to deal with, extremely knowledgeable and really saw to it that my needs where taken care of. He is main reason why I return my Mini for service at Mini of Monrovia.

Manny

18 de dic. de 2015

The facilities are a little dirty right now with all the construction going on.

ShermanYan

17 de dic. de 2015

THE DEALER GAVE US THE BEST SUGGESTION AND GOOD SERVICE.

Juan Carreon

17 de dic. de 2015

Larry was wonderful and a pleasure to deal with. This dealership has always been a nightmare for me and it seems as though the service manager Ernesto made some very valuable changes that were necessary. Hopefully it stays that way!!!

randy

16 de dic. de 2015

Purchasing a BMW at BMW of Monrovia was the most optimum sales experience I have ever encountered. Every single time I visited I was greeted with a smile. I always was offered a bottled water as I walked around the dealership while i looked and test drove vehicles. Joseph at BMW of Monrovia is the consummate professional. He guided me in my vehicle purchase which took me a while. (I'm Picky) This is my first my BMW purchase and thanks to Joseph and his team at BMW of Monrovia not my last.

mike b

15 de dic. de 2015

Quick service, service rep was excellent, clean facilities, all needs were met

R. Phillips

15 de dic. de 2015

Well maybe it's just me? Change the oil/spark plugs/air filter, etc. for $800-900? Slight coolant leak... new water pump/thermostat another $1200. New fan belt. Total when finished: $2100. Called an independent... new water pump installed: $550. Figured everything would run about half the price. Live and learn.

Nivek

14 de dic. de 2015

Facilities currently under renovation, scheduled to finish May 2016, currently using Mini building.

Carol Ortega

14 de dic. de 2015

Tim Cheng is fabulous and is always professional and honest. I believe that he truly cares about his customers and offers sound advice. Although there may be times when he needs to discuss something with you about your repair and/or timing that you would rather not hear, he does and he is always able to get you through it. He pays attention and listens which is a rare quality. Keep him as he represents Monrovia BMW with the highest degree of integrity.

Wei Fan

14 de dic. de 2015

Tim was super nice and very helpful. The lady at the gift shop was so warm and nice as well.

Alfredo Pacitti

13 de dic. de 2015

Great...it all went smooth thanks to Tony.. adviser

MrVrela

13 de dic. de 2015

Determination with great attentiveness towards customers needs!

Donald

12 de dic. de 2015

Service was very good, however, the facility is still under remodeling. It's very hard to have a parking spot but fortunately their associates gave a great help.

Chris Figueroa

12 de dic. de 2015

The facilities were average. The dealership is in the process of building a new facility, so they are using trailers as a temporary location.

Gerardo Olivarez

12 de dic. de 2015

You don't even need to look for somebody to help you .As soon as you enter staff will greet you and help you right away.Thanks mini of Monrovia especially Larry Rusk who knows what he's customer needs 100%

Giovanni Salas

11 de dic. de 2015

I had an amazing experience here! The dealers here are not pushy at all and they are willing to help you out in any way. I worked with Sam here and he was amazing! He was very attentive to my needs in terms of budget, design of the car and the amount of driving. I never had any pesky phone calls doing a 'follow-up' and I was never offered/forced to possibly lease/buy a car. When I was here they had the Koji taco truck which was cool. Everyone here was very friendly and they made you feel at home.

JBee

11 de dic. de 2015

I scheduled a needed service for my mini, not knowing the outcome.It took almost two days to get it back in full gear, thanks to the senior service advisor, Patrick Kennedy, who was assigned to me. Patrick took the time to walk me through the Monrovia process with great patience and explained what was covered under warranty and how much certain parts would be. I can't tell all of you, how relieved I am to finally find a Mini Cooper service that I can rely on without hesitation. Patrick, with sincerity, said to call him whenever I have a question or if there are any future issues. I am the kind of person who appreciates this first time experience, and will return to Mini of Monrovia as a loyal customer for continued service.

Dennis Wong

11 de dic. de 2015

I left the my mini coutryman there for 2 weeks for some noise diaganosis. it was found to be the transfer case problem. luckly the car still has a manufacture warranty. Patrick was my service adviser. he is well informed & helpful.

becky reyes

11 de dic. de 2015

I love Eli who always helps me with the BMW cars I buy!

Joyce Tsang

11 de dic. de 2015

Very thorough explanation for the recall and the further repairs by the service advisor.

John Lacey

10 de dic. de 2015

My water pump belt snapped, causing the radiator on my BMW 330i to overheat. I was given an estimate of $168 on Dec. 1 when AAA towed my vehicle to BMW of Monrovia, which quickly escalated to $660 to replace the belt and upper and lower radiator hoses (i.e., very expensive!) Maxcare extended warranty approved replacing a pulley for $317 that caused the problem. One week later- without a loan car or rental car being procured- I was charged $593.85- shouldn't this have been $343, according to their quotes? They delivered the car extremely dirty due to their ongoing construction activity.

Gloria Fogler-mancini

9 de dic. de 2015

Service was quick and efficient. Staff helpful and friendly.

Kristie Kazanjian

9 de dic. de 2015

You should have more loaner cars and you should wash the cars before you give them to people.

Rodney Taylor

8 de dic. de 2015

Christmas came a little early this year. Thanks to the great customer service skills of Mr. Ron Demps and the staff at BMW of Monrovia, I was able to trade out 2011 328i in for a brand new 2015 320i twin turbo, complete with moon roof and a lot of other bells and whistles. It's got the quickness you'd expect from a BMW, yet the MPG is much better than our last one. The maintenance package is incredible, and we are enjoying it to the fullest. I highly suggest going to see Ron and his team!

Bella

8 de dic. de 2015

Long time customer and the service has always been great. Getting a new car from BMW of Monrovia has never been easier - smooth process and friendly staffs.Looking forward for their new building in 2016 - for easier access and more parking space.

Gretchen Palmer

8 de dic. de 2015

Wow, from the moment I walked into the building I was in love with the Style.I bought a previously owned Mini and when I walk in they know everything about this car. My Service adviser Larry was just great. He took care of me from the beginning to the end. He help make sure I received the best pricing with his knowledge and creativity of this business. He call my extended warranty company and was able to use the full use of my warranty. Classy, Nice, professional....just perfect!My new Family!

Cheetah

8 de dic. de 2015

Took my car in as it was not running well at all, in fact it had to be towed in. I was originally quoted $700 for the repair, bad coils, misfiring on 3 out of 4 cylinders. After discussing the issue with my service adviser, he was able to get most of it covered, so I only paid around $130, so I left happy.

Dianne Zelenak

8 de dic. de 2015

I've bought my last 3 cars from BMW Monrovia and I will never buy from another dealership again. I love everyone there, from the sales staff (Eli and George) to the service and courtesy shuttle staff (Robert and Liz). They are just the nicest and most helpful people I've ever dealt with at a car dealership. If I could give them more than 5 stars I would!! I cant say enough great things about everyone there, I love them and they've always made me feel welcome and at home every time I've been there. I've recommended them, and will continue to do so, to everyone I know who's in the market to buy a great vehicle from a great dealership. They really know how to treat a customer right.

Kevin Martin

7 de dic. de 2015

Matt was very helpful service rep that took care of service needs.

Wei Lin

6 de dic. de 2015

I only can say find Lucy Kou, Internet Sales Manager at BMW of Monrovia for the best service and competitive deal. 5 Start service and easy and efficient buying process.

Kiran K

4 de dic. de 2015

BMW of Monrovia was provided great servicing for my BMW 3 series as part of no cost maintenance that BMW provides for new vehicles

Olga Lamarche

4 de dic. de 2015

excellant MINI COOPER experience, comfortable waiting area. attentive employees

Marine Derrick

4 de dic. de 2015

Recall notice for air bag was the only reason I came. Repairs and parts are super expensive at the dealership -unaffordable for me and my little car!!

Seon Lee

3 de dic. de 2015

The experience and service was very good. It was very easy and quick experience to buy a new car and dealer made it very convenient by delivering car to home. Excellent service

Sonia Anand

3 de dic. de 2015

Great Customer Service every time I visit them. Ask for Matt, he is great.

Aloma Ratnasoma

2 de dic. de 2015

Tim Cheng our service adviser provided white glove service! no complaints.

Joshua

2 de dic. de 2015

This is my second Mini purchased from Mini of Monrovia. Every staff member was kind and courteous. It's customer service like this that will make me come back for my next Mini!

Yi Lu

1 de dic. de 2015

Good experience at Monrovia BMW. I am not the first visitor. I have leased two vehicles from Monrovia BMW. George helped me in each time. He is a great salesman!

Shannon Wuynh

1 de dic. de 2015

I recommend Gorge La Rue if you're want great price and service.

Connie

1 de dic. de 2015

Service was excellent. Sam was very patience and explained very thoroughly. Transaction was very smooth.

Alfredo Pacitti

1 de dic. de 2015

Everything went smooth and professional ,and quick ,my car was promised later but was done quicker ...........Thanks to Tony.. Service Adviser

CS

30 de nov. de 2015

Great price, Friendly and knowledgeable staff, and fast completion of sale. Great buying experience!

Tiffany Wu

30 de nov. de 2015

I've been a Mini Monrovia customer since 2008. I've always been well taken care of by my service contacts. Too bad John is no longer there, but my new contact Patrick has been great. Make sure you call ahead in order to schedule for your service.

Tiffany Perez

30 de nov. de 2015

I get all my repairs done at this location. Even when I have an immediate need and no appointment I am able to get same day service. And I always appreciate the shuttle service.

Jim Prior

30 de nov. de 2015

I took my care in for service on Friday night and it was ready Saturday afternoon. Tim was great, he answered all my questions I had regarding the service.

Carl G.

30 de nov. de 2015

Extremely professional, all my concerns were met to well over 110%Thanks again!

Joseph Benardello

30 de nov. de 2015

Yahia and the team at Mini of Monrovia are simply the best. They listen to what you want and make it happen, what a refreshing way to buy a car! I love my new loaded Countryman S All4. The car is the perfect mix between fun and function.

AN,CA

28 de nov. de 2015

My daughter made appointment for me but when I arrived they can't find my appointment records They fix the problem and assign me with a service adviser without any delayThe regular service was done within few hours and they even give me a free car wash coupon due to the recycle water system is not available in their own facility

Michelle449

27 de nov. de 2015

Service Advisor Matt Clark was a pleasure to deal with.

Lee Wong

26 de nov. de 2015

Great service department, friendly people that work there

Lu Chen

26 de nov. de 2015

nice people nice place the service is good this is the place to visit

Rula Aldjani

24 de nov. de 2015

Everything was great service, speed, people I would definite recommend this dealership to friends & family!

Euriel

24 de nov. de 2015

The whole process was pleasant and easy. That was a great experience

Anita Sun

23 de nov. de 2015

The place is under remodeling therefore everything is very hectic no car wash service overall the service Dept was not a pleasant environment

Qiong Wu

23 de nov. de 2015

The service was great. I have got my car repaired fast.

Harry Smallenburg

23 de nov. de 2015

Needed to have the car's computer checked. Gave it a clean bill of health and advised me about a nail in the tire so I could get it repaired. Overall, excellent professional service.

Saul Barajas

23 de nov. de 2015

I was not happy with the service we received. It took 3 weeks to get my car back.

Salena Bonillas

21 de nov. de 2015

Took in my 7series for a coolant leak. They did an awesome job in a timely matter and fixed it right the first time! Couldn't have asked for more!THANK YOU!!!!

Rose Duran

21 de nov. de 2015

My service writer, Matt Clark is great. He always greets me with a friendly smile and he provides outstanding customer service. He goes the extra step to answer my questions no matter how trivial they may be. Thanks again for a wonderful experience.

Richard Mitchell

20 de nov. de 2015

The Service Rep,, Brooke Ranger, is terrific and extremely responsive. Goes above and beyond!

Juan Gonzalez

20 de nov. de 2015

Its always great to have the attention to detail from your service attendant (Matt Clark).He is an expert and is willing to help!

Veronica puna

18 de nov. de 2015

The last few times I was there I was not welcomed and was told I needed numerous repairs. When my husband returned with the vehicle they told him a different story and the repairs were not suggested to him. I hate to say that maybe females are treated differently. As a result I refuse to take my vehicle in and I either have my husband or son take the car in. My son and husband agreed I was treated poorly and they have offered to take the car in for me always.

Daniel White

16 de nov. de 2015

Bruce Harris was my sales associate. He is the most knowledgeable salesperson I have ever dealt with. The entire buying process was fast and seemless. BMW of Monrovia is heads above the rest.... Oh yea, I LOVE MY BMW!

Jane Dillingham

16 de nov. de 2015

Very easy and pleasant experience taking car of s minor repair. I found the staff to be extremely friendly.

DArtman

16 de nov. de 2015

This is the third BMW I have leased from BMW/Mini of Monrovia, they are wonderful. Beautiful facilities, the client advisors are excellent and make the process easy. I will be leasing from them again.

Norayma Cabot

15 de nov. de 2015

Joseph was so helpful and made the entire process so easy! Highly recommend this dealership and Joseph! No hassle, no gimmicks! Professional, courteous and found exactly what I was looking for!

Henry Hua

14 de nov. de 2015

I walked into this dealership and was helped from the beginning. I was looking for my new car and was assisted immediately. I received great offers on my new car and was helped through the process of purchasing the car the entire time. I would recommend this dealership to anyone since they provide great services and is very friendly.

Robert Sechrest

14 de nov. de 2015

I have had my car for five years and have it in several times. The staff from the person who greets you the service advisor ( Brooke Ranger ) and the person who gives you a ride home are all professional and courteous.

Luann Tam

12 de nov. de 2015

The service department was very professional in helping diagnose and solve an engine issue.

Henry Lomeli

12 de nov. de 2015

I have owned 4 separate BMW vehicles over the last 18 years. I chose BMW of Monrovia to service my cars because of their great customer service and for Tim who is the best customer service advisor that I have ever dealt with. A true CLASS ACT!!!

Hyeong sin seo

11 de nov. de 2015

Sales was comfortable and reliable. The process was also quick and easy

H.D.

10 de nov. de 2015

They are under construction, so the facilities are a bit tight. But I took my Countryman in for its second service. Though I had an appointment, I had to wait a bit, but the staff was friendly and very helpful. What I appreciated most was that they didn't try to up-sell me on a bunch of services that were not needed, unlike the last dealership I had it serviced at did. They suggested something small that wasn't covered by the warranty and my husband agreed that it was a good idea. We will continue to use this Service Department for sure.

Jenirator

10 de nov. de 2015

Purchasing a great car should also be a great experience. Neil Delas Alas made purchasing a certified pre-owned MINI so easy. He's your guy if you ever want to purchase a MINI. This is my third MINI and I have purchased all three from MINI of Monrovia.

Cindy Coyle

9 de nov. de 2015

Lots of construction but they are handling it well.

Robert Derosa

6 de nov. de 2015

I feel that the appointment scheduling is good but I think that the schedule for any given day is overloaded. I brought my car in at 9am. They didn't start working on it until 1:30pm and I had to fight rush hour traffic for 20 miles in order to get back to the dealer before 7pm (closing time). If the vehicle is not going to ready by the end of the day then notification to that effect should be given by 5pm. The service representative was polite and apparently, the work that was done was done well.

Anouche egavian

6 de nov. de 2015

Since the facility is in construction can not give a better review

Olive Rhee

5 de nov. de 2015

my sales man was Thomas cervantes.He was so helpful for me and very kind.absolutely, i will recommend to my friend to him.

Ruston Glass

4 de nov. de 2015

Mini of Monrovia is my favorite Mini dealership. This is my second Mini I purchased from Mini of Monrovia. I was shopping for a used Mini and after talking to Leon my salesman. We figured that a new Mini was to way to go. Leon is the best. He is not high pressure and a very nice gentleman. He was very patient with me and understood what I wanted. He even picked out the perfect model. I'm a Mini guy for life and when I need a new mini, it will come from Mini of Monrovia. Thanks.

Irfan Khan

3 de nov. de 2015

I had a great experience here. Not too many hassles and force/"talked to death" to buy anything options I did not want. George El Rai was very professional and up front about everything. Even when my car was just delivered, he did not find it in acceptable condition for me to take home so he gave me a loaner and wanted to get the car detailed before handed me the keys. I would recommend coming here. I gave facilities 3 stars because it is still under construction so parking was a pain but the Mini dealer was great looking

Richard Valle

2 de nov. de 2015

It was good. The staff were friendly, coffee was good and lobby was clean. My car was serviced quickly and I was informed of it in a timely manner.

Albert Schami

2 de nov. de 2015

The team at Mini Monrovia is not a selling team. They are a family and make your experience seamless. With all the years I have been buying cars, never have I experienced this. They are such a pleasure to deal with.

Dan Watson

31 de oct. de 2015

I've purchased two BMWs from BMW of Monrovia. I went back for the second one because of my satisfaction with the previous buying experience and their service department. The purchases were straight forward, honest, and at a reasonable price. There are at least 3 BMW dealers closer to my home but I drive to the Monrovia where I've had only good experiences. The staff is competent and friendly and they always get the work done on time. My first BMW was a '03 Z4 I owned for 10 years. It never required any repairs, only routine service. Same with the 128i that I currently own. The dealership is being completely rebuilt, so the service and sales areas are in temporary trailers. Yet, they are clean and comfortable.

Paul T

31 de oct. de 2015

Service was great, Staff was helpful, friendly and knowledgeble

Cristina Suh

30 de oct. de 2015

It was GREAT! I really enjoyed the service. It was very spectacular, everyone was helpful and genuinely tried to get you the best price for your car and also tried to help you find what you were looking for in your budget.

Lorraine Reyes

30 de oct. de 2015

Very satisfied with repairs and assistance. Ratings speak for themselves.

Convertible fan

30 de oct. de 2015

Loved the personal touches and support. Tracy and her staff were great.

Donald Simpson

29 de oct. de 2015

Charles Wu, the leasing specialist at BMW of Monrovia, was excellent in every way. This was the most trouble-free experience I have ever had trading in a car for a new one. He even went beyond what is expected in that he himself drove to the port to pick up the car. Everything was ready for me when I arrived the next day to get the car, and the paperwork was conducted efficiently as well. I could not have asked for a better experience!

Ali Holakoui

29 de oct. de 2015

Took my car for service, diagnasticTim the service writer understood the problem and the job was done promptly.

Maly So

29 de oct. de 2015

I came in to test drive some cars... This place is crowded but I got the helped I need... Plus they are under construction so it's understandable. I walked away with a nice brand new car... Love it so much... managers and coworkers smile with a nice greeding... I would come again for service and drive test ?

Kirkor

29 de oct. de 2015

Exelent service I recommend for my friends Clean , fast , and very friendly stuff

Toufie Sarwan

28 de oct. de 2015

I have leased all of my card from BMW OF MONRIVIA I always get the best deal every time. Marc Nordin one of the managers took excellent care of me and help terminated my lease. Found me exactly what I needed. Yahia Zabdie delivered the car and picked my old car he is Amazing!! Great experience, great people. I have all of my family and friends buy and lease their cars there as well.

Alida T

27 de oct. de 2015

Place is always packed when I come in. Matt always gets me in and out with perfect customer service.

Dick L

23 de oct. de 2015

Brook Ranger is a great service representative! She always follows through on all promised work and keeps you posted on the progress. Makes it an easy and satisfying experience.

Jacqueline Hogarth

23 de oct. de 2015

Went in for service, greeted in a warm manner and service was completed with time frame expected!

Rebecca King

23 de oct. de 2015

BMW of Monrovia did an excellent job servicing my BMW.

Satisfied customer

22 de oct. de 2015

My service technician went out off his way to give a very excellent service.

Kevin Martin

21 de oct. de 2015

Scheduled maintenance was performed within 1.5 hours at beginning of work day. Quick and reliable performance.

Jeffrey Biscocho

20 de oct. de 2015

Sales Rep was very accommodating. Listens to all our needs.

Barbara G

19 de oct. de 2015

Even though BMW on Monrovia is going through construction their temporary set up is very nice and comfortable for the guests.As for the service, Brooke Ranger is the best service advisor. She is attentive, thorough, and very very nice.

Tae Kyun Kim

16 de oct. de 2015

THE WHOLE CAR BUYING PROCESS WAS MADE FAST AND PAINLESS BY JAE KIM AT BMW OF MONROVIA.

Andres Espinoza

16 de oct. de 2015

Greg was super attentive and awesome as always . He offered a car wash coupon because they were unable to wash cars because of the construction

Carol Kellogg

15 de oct. de 2015

Brooke is the best service adviser. She always kept me informed when my car would be ready, and what I will need in the future. Thank you BMW for providing great customer service.

Randall Lowe

15 de oct. de 2015

Brought my car in for service, got excellent service from Brooke.

Fesseha Tessema

15 de oct. de 2015

Very respectful...reassuring and informative service advisor in Sean

Helen

15 de oct. de 2015

got a Mini Cooper from the Mini of Monrovia recently. The sales rep was very thorough, helpful, and patient with us. over-all , we had a very pleasant experience there. the service provided at the post-sale is great as well. Very satisfied! I would not hesitate to recommend my friends there.

Ruby Tse

15 de oct. de 2015

I like to shop in Mini Monrovia because all staffs are very nice, they offer great price and good services.

Pamela

14 de oct. de 2015

Greg Hernandez was outstanding as my service advisor. He was thorough and professional as well friendly and knowledgeable.

BBC

13 de oct. de 2015

I got my BMW at the BMW of Monrovia. The Sales Manager George and his assistant Jorge and Charles,even the Financial Advisor are both nice and helpful. Everything went so smooth and comfortable.

335'er

13 de oct. de 2015

My service manager Brook, was very attentive and answered all my questions and concerns in a very timely manner. Like most BMW owners, I like to be involved/informed in the servicing process my 335i conv. Brook promptly returned my calls every time.

Samuel Galindo

12 de oct. de 2015

Great service, and fast. Service Rep, Matt Clark, helpful, friendly, knowledgeable.

Fernando Turrubiartes

12 de oct. de 2015

Larry Rusk, the Service Advisor made my first experience at the Mini of Monrovia the best I've ever had. At this point, they have earned my business from here on.

Jenny Chen

12 de oct. de 2015

Great, fast, friendly service. I would rate the experience as 5 stars for all categories if not because that the facility is under construction and it was difficult to find parking.

Xiang-hong Lin

12 de oct. de 2015

The engine service light came on suddenly at round 5 pm last Friday. I was very worried because I needed to pick up my daughter 50 miles away that evening and attend a conference 30 miles away next day. I called BMW and was instructed to go to the nearest service center in Monrovia. I was told that I have to leave the car there overnigh and they didn't have a loaner car at that time. The service coordinator Tim even tried to contact another BMW dealer to see if they have a loaner. The answer was no. After that I decided to take a risk to drive the car, however, Tim didn't giveup. He called someone to run a quick check to see if it's safe to drive the car. After a while, I told that it's not safe to drive the car. Fortunately, Tim tried very hard to give me a loaner. When I went to pickup my car next day, He explained to me what was wrong and even walk me to my car. Tim Is very professional and polite. He tried very hard to help me. I am very satisfied with the services.

BJ

12 de oct. de 2015

Overall experience was excellent from scheduling the appointment , arrangements for loaner vehicle, follow-up on status, and timely completion of service/repairs.

Kenneth Fishbeck

12 de oct. de 2015

i had a great start before i purchased a 2010 ford escape. the car had t be jump started for the test drive. within 5 days i had to get a jump start. so i emailed the sales person i was dealing with. they said sorry for the issue and was forwarding my email to the used cars dept managers. after 3 days i still have not heard anything else.

Mariel T.

10 de oct. de 2015

Tim Cheng was very polite, efficient, and helpful. He answered all my questions and went out of his way to make the experience stress free. I was pretty impressed as I usually dread going to get my car fixed. I had gone to a private mechanic last year and was overcharged. This time it turns out there was nothing wrong with my car and I only needed instruction on adjusting certain settings on my car. It was a relief to be treated in an honest and respectful way and I was pleasantly surprised as I was not charged anything for the inspection and all the time Tim took with me!

Mihran Yegavian

9 de oct. de 2015

Excellent personality relationship to work with him in the future

Rochelle Dungca

9 de oct. de 2015

Service department was able to accommodate the services that I needed and finished it in a timely manner.

Victoria Rivera

9 de oct. de 2015

Matt Clark is the best service Advisor, When I call in for service and schedule a loaner he has everything ready for me to drop of the car and get back to work, He provides service with a smile. Matt provides me with excellent client service.

Bradford Hunter

9 de oct. de 2015

These people understand customer service..Always the best.

Wailing Lo

9 de oct. de 2015

I received a call from Monrovia BMW reminding me that my car's maintenance service was due and an appointment was arranged for the following week. On the day of service, I did not have to wait for long before I got to talked with the service tech. The job for my car finished within 2 hours as told. I was happy because the whole process was fast and easy. They have a very nice waiting area and the staff were very friendly.

Adam Cunningham

8 de oct. de 2015

Neil was extremely helpful as I live 100 miles from the dealership and we made the deal through email, text and phone. Monrovia had the perfect BMW that I wanted, and Neil made it happen with ease!!

Allyn Heck

8 de oct. de 2015

I've had my BMW i3 for 10 months now, and the fan motor for heating and air conditioning had some problems. It was also time for routine maintenance. Being a new BMW customer I was not sure what to expect. I was astonished by the excellent experience ! Tim, in service, arranged for a beautiful 328i loaner, ordered the part, performed the maintenance - and I did not pay a thing. All covered. Plus, they kept me on the road. Everything was handled smoothly and efficiently. Great job Tim, and BMW Monrovia service team !!

Chunping Shen

6 de oct. de 2015

great services., I am very enjoy this experience. Thank you for helping us.

Sherri Anderson

6 de oct. de 2015

Brought my mini in for service and received excellent customer service, Larry is so friendly and helpful.

Ehab

6 de oct. de 2015

Very happy with the quality of repairs and customer service that I receive from that dealership the employees are smiling and professional

Leonel ruelas

6 de oct. de 2015

Tim Cheng who was my service advisor was very friendly and quick to service me. He was honest and straight forward. Loved the fact that he kept me updated and had me in and out fast!

Richard Thomas

3 de oct. de 2015

There was a communication issue up front. It was very distsurbing after being a loyal BMW customer for 33 years. The finish was satisfactory. Complete transmission replacement. The dealership is undergoing major upgrade and not easy to access and not appealing visually.

Tedy Farah

2 de oct. de 2015

Excellent Experience, salesman was nice and knowledgeable. I recommend this dealership to anyone seeking a new BMW

Jie Shen

1 de oct. de 2015

Yes, very good. Though my Vehicle need to repair over 24 hour, but you rent another vehicle for free. And give me a clean car coupon.

Yvette

1 de oct. de 2015

This dealership was amazing! Such good customer service. I have an older BMW 2006 I usually take it to another shop because I always thought the dealer would be more or add stuff I don't need. I went to Monrovia BMW for the first time and I had such a good experience I had to be at work soon so they took my car right away and serviced it quick gave me a good price and a car wash. The gentleman that helped me Greg Hernandez I believe made sure my car was done in time and it was. I will defiantly be purchasing my next BMW from there and no longer be needing to go to speciality shops I was being charged more at those places and thought I was saving this whole time.

Dr.Isaac J. Romero

30 de sep. de 2015

I went in for an oil change and in the process of doing the oil change, it was determined that there were problems with the water pump. The pump was replaced, and I want to thank everyone that I interacted with for their help.

Dajun Zhai

30 de sep. de 2015

I paid $1729.57 on Sept. 29 2015 at BMW of Monrovia. Labor is $1071.76, Parts is $695.24. Part Eccentric Shaft Sensor(11377524879) price $542.66 (parts.com price $328.88, New Century BMW price $456.73), Profile Gasket(11127582245) price $82.54 (parts.com price $33.58, New Century BMW price $44.54), Gasket(11127559699) price $25.94 (New Century BMW price $7.71 !), Gasket(11127552280) price $44.10 (parts.com price $14.11, New Century BMW price $21.87).BMW of Monrovia overcharged so much even over three times! Even the service manager can not answer me the labor fee how much each hour! Customer is not a fat pig!

Afshin Azimihashemi

30 de sep. de 2015

I was contacted by Tracy Molnar regarding an inquiry on a BMW X1. She was there through the whole process with no pressure. Letting me make the decisions throughout. Tracy provided the most professional service.

Stephen Meredith

29 de sep. de 2015

Very friendly sales and finance people. Only issue was they didn't have the second key fob nor offered to provide one. Buying process was too lengthy when paying by check. I've had much better experiences elsewhere so wouldn't recommend or go out of the way to refer this dealer to a friend. Car had ants all inside of vehicle and it took several days to rid them of them. Poor facilities and lack of space.

JW

29 de sep. de 2015

I was in for an oil change. they found a recall issue and had the car ready the same day. very helpful and efficient. I will be back.

Seung Oh

28 de sep. de 2015

their service is great and awesome!and they know what am i look for and they trying to match up that what i was look for.

Carlos Espinoza

28 de sep. de 2015

We are very happy with our rep at BMW. Matt Clark is the one that has made a difference. We keep coming back to them because of his customer service skills. He is always so courteous, professional and makes any process so simple. Thanks Matt.

Gordon Grbavac

28 de sep. de 2015

Larry from service helped tremendously to get my car done in a timely manner. He tried very hard to get my car covered with my extended warranty. However, the car was not covered, but Larry helped give me the best possible deal he could.

Jacquelyn

27 de sep. de 2015

The experience I had at this dealership was AMAZING! Great customer service. I got exactly what I wanted and more in my car. I absolutely LOVE it! This is my 6th car I've purchased in my life and by far was the easiest, quickest and BEST experience I've had. I highly recommend them they went above and beyond for me.

Blitz

23 de sep. de 2015

After not receiving a call back on a part which was ordered, the situation was turned over to Robert who did an excellent job and follow through ensuring the car was fixed properly and in a timely fashion

kathleen caid

23 de sep. de 2015

I took my mini in to get some things handled. even though the car was now out of warranty, Jerry, the service manager, made some of the repairs as though the warranty were still in effect just because he felt it was too soon for these parts to need repair. Very much appreciated the understanding.

Katina Waters

19 de sep. de 2015

Fast, easy and the least stressful time I've ever had buying a car.

Worth the Drive from Glendale

18 de sep. de 2015

Having been in the market to buy two cars for my wife and I this past month (we had purchased hers 2 weeks prior), our experience at Monrovia BMW was most pleasant from the first call to inquire about a vehicle ('14 BMW 640i Gran Coupe) through the moment I drove off the lot in a vehicle ('13 BMW 535i) once purchased. More specifically, Joseph Mourad and his assistant Jerry, patiently walked me through my process of deciding which of their vehicles (there were many choices) was best suited for our current family needs. As a team, they thoroughly discussed the pro's and con's of each as it pertained to our situation narrowing it down to a few solid choices. Once the decision was made on which vehicle to move forward in purchasing, Bob (the Finance Dept. arm of the team), expeditiously ensured that our finance package was in order as it pertained to a trade-in vehicle all the more adding to the overall pleasant car buying experience. On the heels of our recent purchases, we do not plan to be in the market for a new car in the near future. When seeking out the next new vehicle, nonetheless, we'll be sure to start with Joseph Mourad at Monrovia BMW. We're happy that this is where we ultimately purchased a vehicle and if this had been where we had started the car buying process, we would have saved countless hours on lackluster visits to many (not all-full disclosure) dealerships and likely had purchased two from him. Thank you.

Marcela Herrera

18 de sep. de 2015

It's always so awesome when I get Matt he always takes care of me and has such a great attitude he treats everyone of his clients with respect even when you can tell he is busy. I go here instead of anywhere else because of him start to finish I feel so taken care of at this dealership!!!

Pablo Garcia

15 de sep. de 2015

buying a car from this place was easy and pain free.

Jewlgrl1

13 de sep. de 2015

I was searching for used Ford Edge with low mileage on cars.com and came across a 2013 Ford Edge SEL that was listed by BMW of Monrovia. As soon as we arrived at the dealership we were greeted by Ray. We informed him we were interested in the trading in our 2008 Nissan Rogue for a Ford Edge. He let both my husband and I test drive the Ford Edge and we loved it! BMW of Monrovia gave us a better offer on our trade in than the Ford dealership we checked out previously did and also gave us a much better interest rate. We were very happy with our purchase and the service we received at BMW of Monrovia.

THISISNOTJIMMY

11 de sep. de 2015

At the time of the service, Monrovia has a temporary trailer while construction of the new facility is in progress. Work still continues with great service.Thank you.

Ake

11 de sep. de 2015

My service advisor was nice and helpful. Kept me updated the next day by calling me.

Ignacio Macias

10 de sep. de 2015

I purchased my pre owned certified 328i at Monrovia BMW. I had it serviced recently by BMW of Monrovia and was attended by Matt. Matt was very professional and kind and explained everything to me in detail. Due to the excellent service provided by Matt at BMW of Monrovia I will continue to take my BMW to Have it serviced by BMW of Monrovia.

Shopping Queen

10 de sep. de 2015

After shopping at a few BMW dealerships, I decided to buy my new BMW X3 at the BMW of Monrovia. Everybody there are very nice and friendly. Joseph Mourad (sales manager) was very helpful and made my purchase very easy. Jimmy Hsieh (finance manager) spent time to explain the details of the purchase contact to me, so i feel more comfortable to sign the contact. I am very happy with their excellent services.

Al Cabraloff

10 de sep. de 2015

quickly did the job while I waited. great accommodation to me

Stephen Hoskins

10 de sep. de 2015

Service was great considering that they are building a new facility and everything is torn up.

Anthony Drewry

10 de sep. de 2015

Service was prompt, efficient, and friendly. No waste of time. Nice environment.

Minnie Allen

10 de sep. de 2015

The staff is very efficient, professional and courteous.

Cecilia Cheung

4 de sep. de 2015

The service department is too busy to take good care of their customers, it's a very bad experience for me.

Eduardo Ramirez

3 de sep. de 2015

Very good coustomer service, it was fast and clean I will defenily go back to that dealer and purchase my next car there.

Edward Morales

3 de sep. de 2015

We had an appointment for 7am and the vehicle was checked in close to an 1 hour later. I was never asked which phone number would be the best to be contacted at. When the service on the vehicle was done, my spouse was contacted instead. My spouse was working in the field and did not have cell phone reception until 3 hours later. I had to call the dealer to find out the status of the vehicle. When l arrived at the dealership, the service advisor simply told me to go to the cashier for my paperwork & wait for the Porter to bring my vehicle. He did not take the time to explain the work that was done, any issues, or recommendations. Jiffy Lube does! My vehicle had an issue with one of the tires, as per the paperwork,the advisor couldn't take the to personally tell me or call me to "advise" me...unless he called my spouse to advise? Finally, drought..no car wash, l understand, no free coupon for a 711 coffee? Toyota gave me a coupon for a Starbucks coffee instead of a car wash.

Maria Rodriguez

29 de ago. de 2015

I had a great experience at BMW of Monrovia. Greg Hernandez was my advisor. He checked in my vehicle for an oil change and I was out of the dealer within 40 minutes. Great Service!!

Ka Wong

27 de ago. de 2015

Always appreciated servicing our BMW cars with BMW of Monrovia; great service personnel (Brooke) and servicing of the vehicle!

Erik Ramos

27 de ago. de 2015

I have been to this service for other repairs before but even with the construction going on it went very well.

Cynthia Keeffe Moelder

26 de ago. de 2015

Everyone was attentive, knowledgeable and so easy to work with

Sonia Desormeaux

21 de ago. de 2015

Matt was extremely helpful and got the job done quickly.

Caro1126

25 de jul. de 2015

I had been contact with Georges and his assistant for a couple of days about a few vehicles we liked. We drove out there, looked at them, decided one one, and we drove away with it within about 1.5 hours from start to finish. They were very very friendly and not pushy...

Erika

21 de jul. de 2015

This was My first time buying a bmw the staff there was very helpful . All of my questions and concerns were thoroughly answered,was very pleased with customers service, overall It was a great experience !! Thank you bmw of Monrovia I'm loving my car

Nick

12 de may. de 2015

Don took the time to understand what I was looking for in a car. He showed patience throughout the whole process and was incredibly knowledgable in every model I was considering. If it wasn't for him, I likely would have left with a car that I wasn't 100% sold on. Instead, he worked with me and got me into an M4. Although the dealership is under major renovations, Don made the effort to ensure that my experience was not affected. Whether you are set on getting a BMW or just looking to get a new car, go speak with Don Engle.

M5 Mike

7 de may. de 2015

I shopped around the various BMW dealerships in LA such as Beverly Hills and Pacific but decided to go with BMW of Monrovia. Don arranged to ship my M5 from Texas in lightning speed. I got the car I want at the price I wanted to pay. I look forward to getting my car serviced here as well and know that I will be taken care of. I hope the service department is as efficient and accommodating as the sales department.

Kim a new BMW fan

6 de may. de 2015

Although the dealership is undergoing a remodel, I was very impressed with a salesperson named Don Engle. We walked onto the lot last Saturday not sure which new car brand we would purchase . We had driven both the GMC Terrain and Acadia. And ruled out the Ford Exployer as options. Don Engle was friendly, informative, and new his cars. After test driving the X5, we fell in the love with the particular car we drove. Don was informative, no pressure and relaxed. We left the dealership and discussed buying the car at home that night. Sunday we called Don on his day off and he arranged a salesperson to take care of us. The purchase went smoothly, the Costco price was a great deal and we were never pressured to buy. Brie did a wonderful job of orienting us with the details of the car and Charlie our salesperson stand in were all wonderful! We would return , this was a great experience. The paperwork went smoothly and the deal was completed professionally.

Jennifer Duclett

3 de may. de 2015

This dealership is great. There are plenty of new and used cars that are all fabulous. Test driving is easy and low pressure. Don Engle sold us a car! He's a miracle worker! The plan was to stop in for 30 minutes and look around. We ended up hanging out and watching the Kentucky Derby together, drove a few cars around the block, and voila! We ended up with a beautiful specimen -- a 2012 528i. We never thought we would drive away with a car. Usually we think about a purchase like this for months, years even. This is truly unbelievable that we are Bimmer people. Thank you, Don! You rock!

NewM5owner

1 de may. de 2015

I purchased a 2013 M5 ON 4/29/15. Don Engle - Sales, and Jerry Lytton - Service Manager, went above and beyond to close the deal at exactly what I requested. A big thank you to Ryan Li, sales manager, in his role in making the deal happen. Customer service was top notch. Thanks again for the ease in the experience of car buying as it can sometimes be a challenge. LOVE THE CAR and staff at BMW Monrovia.

Philippa Lindemann

1 de may. de 2015

Lucy super responsive and helpful, I would highly recommend her.

BB

30 de abr. de 2015

My experience over the past weekend was incredible...the main reason....Lucy Kou. From the second we walked in to the time we drove off in our new Mini Cooper, Lucy was as great as you can get. Her hospitality, knowledge, and professionalism are top notch. If you want the best car buying experience as possible..ask for Lucy.

KatherineL

30 de abr. de 2015

Lucy Kou was incredible. So friendly and nice. Made my purchasing experience so great! I bought an awesome mini cooper. I recommend you go to her when buying a car. She is so personable and helpful!

Bodhi

3 de mar. de 2015

I've scheduled a test drive for a 328i last wednesday for saturday. Nor they didn't called back to cancel that appoitment but they even sold that car. They called back today - tuesday asking me if i will accept another car. Outrageous customer service

BogdanO

3 de mar. de 2015

I've scheduled a test drive for a 328i last wednesday for saturday. Nor they didn't called back to cancel that appoitment but they even sold that car. They called back today - tuesday asking me if i will accept another car. Outrageous customer service

haitwun

19 de ene. de 2015

Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked out of there. I have since purchased my X5 from New Century BMW in Alhambra and my service advisor, James Chiu, has been taking excellent care of me and my family car. I get a loaner car when the service takes more than 1 day and James communicates with me regularly to let me know how things were going.My X5 recently broke down and BMW roadside assistance refused to take me to New Century in Alhambra, instead dumping my car in Monrovia. When I arrived, I was not greeted or shown where to go. I was completely ignored for half an hour until I made a loud comment over my cell phone and it caught the attention of one of the service advisers. Thankfully, this service adviser wrote up the repair invoice but that was all she could do. No loaner car. No assistance with a rental. No shuttle offered. Two days later, the repairs had not begun and I was stranded without a vehicle. I demanded to speak with the service manager and luckily, he did listen to my situation. The repairs were completed the following day. The people at this dealership need to realize that many suburbanites rely on cars for survival. Stay away from Monrovia BMW. Buy and service your car at New Century BMW.

Jean Fan

1 de nov. de 2014

I was in the market for a BMW, but wasn't too sure about which model I'm trying to get into. I walked in to Monrovia BMW and Charles Wu came up to greet me, he was a very friendly sales person. He was very patient on introducing a couple different models to me, to help me get an idea what I really want. At last, I set my decision on a 335i sedan, Charles guide me through the lease process and it went very smooth. Overall I had a very great experience here getting my new car, and now I'm in love with my BMW. I for sure will come back to BMW of Monrovia again for my next car.

Ed

25 de oct. de 2014

I was referred to Charles at BMW of Monrovia by a family friend, who has been a long-time loyal customer and referred many satisfied customers to this dealership. Having just relocated from the NYC area to LA for work, I was in immediate need of a new car after having gone several years without needing to drive much at all. Not only did Charles communicate openly with me for weeks even before I had visited the dealership in person, successfully retrieving the exact model, color and premium package that I wanted on the car, but also made handling all of the paperwork a breeze once we got into his office. What impressed me the most about my experience at BMW of Monrovia was how knowledgeable Charles and the rest of the staff are about the cars as well as the financials. I did some comparison shopping at other dealerships such as Audi and definitely found Charles to be not only the most informed and earnest but also the most passionate about what he was selling. I am now a proud owner of a beautiful 425i coupe, and likely a loyal customer of this place for a long time.

Jill Pan

21 de jul. de 2014

They have the worst internet mgr, I have ever seen from Socal BMW dealers. never return your call ,always have another person make the call

stoshi9395

14 de jul. de 2014

I came to BMW of Monrovia to purchase a new vehicle. The sales associate I spoke to, Christopher, handled everything poorly. While speaking to him about the price, he would lowball me. Initially giving us a price, then contacting us with another and then taking out warranty for all 4 years on the vehicle. The prices he would give us got more and more expensive as we asked, same vehicle we were looking at with same equipment might I add. Hr was simply playing games with us. He w as not a responsible sales associate. The overall vibe I got from this dealership was horrible. DO NOT GO TO THIS DEALERSHIP. WASTE OF TIME.

L. Martin

17 de jun. de 2014

Don't buy a car at BMW of Monrovia. We just bought my wife a certified pre-owned 2012 5 series from Tomas Cervantes. They promised, in writing, to fix the 3 scratches on the car. They also promised to detail the car. They told us they would call us the next day to schedule. After a week and no call, we called them. They said they would call back. After ignoring us for another week and another call, they told us they had left two voice mails. That was a lie, which they later admitted to! Finally, we got the work scheduled and all they did was touch up - not "fix" the scratches as promised in writing. The work is not acceptable as it looks just as bad. As to the detailing, they vacuumed the carpeting. Since when does detailing not involve cleaning and dressing the interior and waxing the outside? Our salesman, Tomas, just keeps washing his hands of all of this. Service is everything. We also own a Mini Cooper and I can assure you, I will not take the bimmer nor the mini to be serviced by them.

ChiangYeh

23 de ago. de 2013

Last time I'll be using this dealer for warranty service. RESERVED a loaner a week ahead, then when I dropped off the car was offered lame excuse about loaner not being available. Took over 10 hours to finish a routine oil change. Gave me a hard time about having to pick me up from my home that is 5 miles away, instead of apologizing for inconveniencing me. How am I supposed to get around without a car?! walk 5 miles in 100 degree heat?!

mern8

2 de ago. de 2013

So I leased a BMW 128i at Santa Monica BMW (WHICH IS A WONDEFUL DEALERSHIP). I needed my plates put on and Monrovia was close to work so I called and asked if they would. They said yes. When I pulled up, no greeting, no customer service. When I finally found someone they asked me if I had the screws. How am I supposed to know that??? They continued to tell me that I needed to go to the parts department and buy screws!!! Unbelievable!! I left. I will drive to Santa Monica and they will never treat me like that. Bottom line: BMWs are awesome. Santa Monica BMW is awesome. This place should not be allowed to sell BMWs. STAY AWAY!!

Christopher J.

20 de may. de 2013

BMW of Monrovia is nothing short of professional. I traded in my S2000 for a CPO 128i, and the dealer gave me a fair price on both the car I was trading in and the 128i I was purchasing. They were willing to work with me on price and were completely honest about the values of both the 128i and the S2000 I was trading in. They never did the "hard sell" bit, they never pressured me to make the purchase then and there and they were patient with all my questions. Elie and Neil both went the extra mile to ensure I was satisfied, and I walked out of the dealership knowing that I had absolutely made the right decision. I would (and do) wholeheartedly recommend this dealer to friends.

Serious BMW fan

17 de mar. de 2013

The 2007 BMW 530i I purchased from them is in pretty good condition. The one serious complaint I have is the car was sold to me with a BMW certified warranty but the previous owner was obviously a heavy smoker. The dealership did nothing to remove the smoke and when I received the car I asked the salesman about this which he proceeded to undermine the whole situation by telling me that "I did not notice the smoke which I definitely would have since my mother was a heavy smoker while I was growing up". As far as I'm concerned, this BMW dealership handled this the way one would expect a small, local, family used car dealership to do business. I have had the car for about 2 years and I am still trying to get the smoke out of the car.

benron

7 de feb. de 2013

This dealer was friendly, gave me the opportunity to test drive multiple vehicles, and leased a car to me at a very reasoanble price. So far so good. However, there is a hole exposed in the rear bumper because the piece that covers the hook used to tow the car is missing. It was missing at the time I leased the car, so they promised that they would order one and have it sent to me within a couple of weeks. Over a month later, I finally received it, but it was the wrong size. I went to the dealer and they admitted their mistake and promised to order the correct piece immediately. That was about a month ago. I hadn't heard from them since. When I called today, I was told that it was on backorder and that they had no idea if or when I would receive it. So now the deal that seemed so good at first doesn't seem that way anymore, since I'm driving a car that doesn't look very nice (with that piece missing). ALSO, because the piece they sent was too small, it fell in the gap behind the bumper when I tried to install it. I went to the dealer to ask them to remove it. They said that they would have to remove the bumper to get at it and that I would be charged for that "service." I pointed out that the problem only occurred because of their mistake (in sending the wrong size piece to me), but that didn't pursuade them to do it without charge. That is unbelievably poor customer service.

David

19 de oct. de 2012

Our experience with Monrovia BMW was unlike any other dealership that we had visited. We drove 180 miles to purchase our vehicle. Ike from Internet sales was very pleasant and very professional yet made you feel like you were family. Neil was absolutely awesome with his knowledge and customer service skills. These gentleman made the experience memorable. Go ask for Ike and Neil they will take care of you!!

trong

15 de sep. de 2012

I came in too look at a certified preowned bmw that i saw online. I was helped by Ellie who was in charge of online cars. He was very friendly and assisted me with the finiance part. At the time i was not 100% sure if i was approved, but even so he help me look at other bmw offered at other dealers. He didnt have to but he went that extra step in helping me. That gave me the incentive to recommend my friends to buy their cars at monrovia. The paperwork process would be like any other place i guess. Overall everything was perfect and i drove the car home.

wayne.ip.96

22 de ago. de 2012

aug 22th,2pm,i bring my car to bmw monrovia for car wash. i wait for 2 hours around 4pm. l ask them why it takes so long. Mr.cheng said he will check. 15mins later ,a technician brings back my key and said its done. so l drive home and find out they did nothingif they er busy,they should let me know ahead

Steve

21 de jul. de 2012

They just disappeared after selling the car!! I have questions and pending items I need resolved, but they are completely unresponsive and careless. Their finance guy - Frank talks in a demeaning and condescending manner. Deal with them on your terms and don't buy before you have everything you need from them.

StevenTaylor

20 de jul. de 2012

They just disappeared after selling the car!! I have questions and pending items I need resolved, but they are completely unresponsive and careless. Their finance guy - Frank talks in a demeaning and condescending manner. Deal with them on your terms and don't buy before you have everything you need from them.

Greg Gnadig

22 de jun. de 2012

I went up to Monrovia from Newport Beach after seeing a 2010 535i on cars.com.After walking into the dealership, I was welcomed after only a few minutes wait by a Sales Manager, Tomas Cervantes. I test drove 2 cars and decided that I liked the 535i which I had seen on the Internet and started the negotiation with Tomas. Within 30 minutes, we had concluded the negotiations and we shook hands on a deal. The entire experience was professional and efficient. I can highly recommend the dealership and especially Tomas!

zena12

18 de mar. de 2012

We had purchased our first BMW when we lived in Sierra Madre from Monrovia BMW. We really liked the dealership. Now we live in HI - Ike from Internet Service helped us with a trade-in and purchase of a new X3. It was complex as we had to ship our car from Honolulu. We would definitely use Ike and Monrovia BMW for future purchases.

Sg072370

19 de feb. de 2012

I dealt with three different service reps. The number one issue I have is with the service work performed on my car. The technicians are horrible. I felt since the work done on my car was under warranty they did the bare minimum. One time after I picked up my car from being serviced, as I was driving home the coolant light went off. My car had no issues with the coolant prior to bringing it there. Another time they replaced a bulb in one of my head lights. After that, I kept on getting condensation in the light cover. Apparently, who ever repaired the light didn't seal the cover which is the cause for the condensation. I took back a while after to get fixed and they would not fix it. Their reason is that too much time lapsed from when the light was worked on to when I brought it in. Also, there were several times when the tech forgot to reset the service light. There is many more reasons why I am unhappy with them but too much to type.

jingles

30 de ene. de 2012

I was serviced promptly with friendliness and professionalism. Thanks Connie Noll for making my experience pain free

Jesster

28 de ene. de 2012

When I first arrived I was directed by Connie Noll as to where to park my car. She reminded me to leave the key with her so I wouldn't forget it in my pocket, and took me to the waiting area. As soon as Matt Clark was done with his brought me to his office and answered all of my questions and concerns. Thanks you guys, and hope to see you again next year...

Lauren

27 de ene. de 2012

They are Great!!! Both Connie and Matt are extremely helpful and friendly.

Nicolas

27 de ene. de 2012

I visited Monrovia BMW for my car's routine maintenance and what I received was more than routine customer service. The whole staff was great. The person that stands out among the staff was Connie Noll. She was very nice and pleasant during the entire visit. Great job!

Brianna

26 de ene. de 2012

My customer experience here was phenomenal. A very sweet woman named Sharon greeted me with a smile and happy attitude. Its always nice to be welcomed well especially when bringing a car in for service. She was on top of everything and made the experience worth the wait. I hope I have her correct name down. She was blonde and very helpful. Thank you Sharon!

KTBMW

25 de ene. de 2012

When I look for a place to get my car serviced I look for three things; Convenience, Quality of the Work and the People. Convenience- BMW of Monrovia is close to my home, but more importantly their hours allow be to drop my car off early and pick up late. There has never been a time I have had to wait for a long time for an appointment. Quality of the Work- With my busy schedule I can afford to have to take my car back to get things fixed. They are very thorough and get it right the first time. The People- This is my 3rd 7 Series BMW, so building a relationship with my Service Advisor is extremely important. Matt Clark is my advisor. He is enthusiastic, friendly, competent, but most importantly I trust him.

M5_Blaze

25 de ene. de 2012

The SA Matt Clark was informative and professional regarding the services I inquired. Always great service!

BMW Owner- Ed

25 de ene. de 2012

A big Thank You to Natalie and George for making my BMW purchase the best :) Natalie and George are considerate and patient. They are friendly, and knowledgeable. They take time to communicate features and specifications. Everything is out on the table for you to see. They share information and clearly go the extra mile- the experience was fantastic. One week prior to purchasing my car from Natalie and George, I had attempted to purchase a new BMW from the sales team at BMW Riverside. Riverside sales team wasted my time, failed to keep promises, attempted to push me into models other than what I wanted and I walked away feeling disrespected- I told them so in a letter to management. I have been a loyal BMW customer form many years and never had I been treated in this way. From me to you, purchase your next BMW from Natalie and George at BMW/Mini in Monrovia- you will be happy that you did!

LGarcia

23 de ene. de 2012

Connie Noll and Brooke not sure of her last name were very courteous and helpful

drjoe

23 de ene. de 2012

What outstanding service. Connie Noll is the best at greeting customers. She provides immediate attention, arranges a service writer and has the driver drop you off quickly at your place of business. Outstanding customer service! Joe Doty

BMW Owner

21 de ene. de 2012

I called Matt Clark for an appointment for routine service and he got me one the very next day! When I got there he assisted me with a car rental for the day in order to get on with my day! I was able pick up my car that same evening! It was a great experience. Matt is quick and efficient in getting what I need, to be able to be on my way!

DerekCh

13 de dic. de 2011

I bought a used 2007 BMW 5 series that still under warranty back to 2010. The previous owner bought it from Monrovia BMW so I've decided to continue all my service there.Later on I purchase a BMW genuine 6-disc CD player from another 5 series owner and give it to Monrovia BMW to install, they spent 2 days and then tell me that the CD player is not compatible with my car, however they already worked on it therefore they have to charge me 300 bucks for the labor. I said fine, then take my car to New Century BMW to do the exact same thing and New Century were able to program the new CD player without any problem. Later on I got my 300 bucks back through my credit card company.One cold day the battery dead in the morning so I send the car to Monrovia BMW again because they are closed by. And they refused to replace the battery for me because they said from my record, "I used to have an incompatible CD player" installed on my car and that CD player constantly draining the battery!!! That was 6 months ago!!! I got really angry and walk straight to the service manager and he basically acting like a dumb and listening to my complain and said there is nothing he can do. Later on I send the car to New Century BMW and they replace the battery without any question ask.From my conversation with the people working in Monrovia BMW, they used to be ASSAL BMW and own by private party but now they are directly under BMW USA. And that's exactly why they have very strict warranty policy then any other BMW dealers.

kpayne5157

31 de ago. de 2011

Brought my nearly new CPO BMW in to have a light bulb replaced, and to have the battery checked. While my car was there, they also performed a recall service, for a brake booster hose replacement. This service was supposed to take one day, and it ended up being three days. When I dropped my car off, I asked whether I would be given a loaner vehicle, or at least be reimbursed for a rental car, and was told no. This was extremely disappointing, since this is something that is expected for this class of car; Infiniti, Lexus, Mercedes Benz, all provide loaner cars to customers having warranty service done, and so do most BMW dealers. I also had to follow up several times with my SA to get status on my vehicle; not once did she call me to discuss what was going on with my car. I have now chosen a different BMW center to have my car serviced; Monrovia, you lost my business, and I will be sure to share my experience with as many people as I can.

Knetic15

12 de ago. de 2011

The dealers were not knowledgable about the car. Their communication skills and overall customer service was very poor. They handled the contract agreement process very poorly and I had to go back and re-sign my contract for a mistake they made initially. I definitely do not recommend this dealership.

thebadjuan

7 de jun. de 2011

I went to the dealership and we agreed on $2000 down with payments of $468.52. The sales manager sent the wrong information over to the finance department and they charged me $3000 instead. I did not notice the difference until I received my credit card bill which had the $3000 charge. I went back to the dealership and they said they couldn't do anything to help me. They changed the deal on me without consulting me and sold me the car with a higher down payment and higher monthly payments then had been discussed with me. Even the salesmen remembered the deal we agreed on and I have the paperwork with the details of the deal still.

magnido45

6 de may. de 2011

In my search for a Silver 2008 BMW 328i on the internet, Ike Inyama (Internet Sales Manager) was the only salesman who got back to me with a price that I could not pass up on. He showed me he was serious about doing business by picking out a car that met my expectations and knocking down his "internet sales price"...enough to where I was willing to drive 45 minutes to see him in person. He is a no games, no pressure, "I'm here to win your business" type-of-guy. He really knows BMW cars and gave me and my wife a good run down on the 328i. He made the car buying experience fast and friendly!!! I even checked on what customers were saying about him on the internet...and it's all positive!!! I would definitely buy from him again!!!

Lisa_D

17 de ene. de 2011

The WORST!!! Horrible, rude salespeople! One would think in this economy, people would provide good customer service. Not here! I have a new BMW that is still under warranty and had some simple questions about some of the controls in the car. I pulled on this lot on a Sunday and parked...and waited, and waited - as a man, who obviously worked there, took pictures of a car next to me. He looked right at me and continued to go about what he was doing, so I got out of the car, thinking that would let him (or someone) know I needed assistance - still ignored. I finally asked if there was someone who could help me. He said, "What do you need, service? They're closed today." I said, "Well, not really. I was just hoping someone could show me how to use..." He cut me off, put his hand in my face and said, "These guys work on commission." As I tried to explain that my car is under warranty and according to my contract I can take it to ANY BMW dealership with questions. He continued to interrupt me and told me to "get off his lot!" Really?? Is that how you talk to a customer? BMW North America will hear about this and so will the GM of this store. DO NOT BUY YOUR BMW HERE!!!!

ja_y_han

26 de abr. de 2010

If I could give this place zero stars, I would. Beware! In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was told we needed transmission work that ended up costing $1300.00, $900.00 of which they charged for 3 hrs of labor. The first day we got the car back, it leaked the whole contents of the coolant fluid on our garage floor. We were told there was a hole in the coolant tank and wanted to charge us another $135.00. Funny how before they had our car, there was NO leak whatsoever and afterwards, there's a leak sooo big that the whole tank is emptied out! Hey BMW of Monrovia, if you read this, you should make the hole smaller on the next victim so it's not so obvious you're the ones who created the hole! Bunch of crooks! Unfortunately, there's no way to prove anything. That's why you can't find anything written about what to do after you feel you've been scammed.

Tame

19 de abr. de 2010

Spoke with Ike online, asked alot of question re a particular car advertised, he gave me all te info. immediately, availability, options, price, asked him if we could conceed a little in price, gave him a specific figure he said they could work with me arranged to meet him the following afternoon , he followed-up with a phone call the next am, got to the lot the car was there wainting for me sooo smooth a transaction, I have never had, everyone was super nice, polite and helpful, no pressure or deceipt tactics as has been my experience on other lots, got me the most awesome finance rate,I could have dreamed for, gave me brand new mats, a most excellent car in perfect condition not one scratch, 07 interior like brand new no scuffs, scars, and every bell and whistle, fully loaded, have shopped, 4 other BMW lots and not once have I seen, the particular car I was looking for in such great condition,for that price. I highly reccomed anyone looking for a BMR to ck out other lots, but don't buy, before you go there, their prices are soo great!!! You'll be thrilled, any many, many to choose from, You'll leaving feeling like a winner!!!! Weve bought many in this house,but this experience was outstanding!!!

bromion

5 de feb. de 2010

To call these guys shady is an understatement. Long story short: I bought a certified pre-owned BMW from them that, a few days later, I found had extensive body work done. They did not disclose that work nor did they indicate it on any report. It is inconceivable that they did not know about it beforehand.After refusing to take the car back or do any reasonable reconditioning, I took them to small claims court and won a sizable award from the court. At least they paid the judgment promptly!BUYER BEWARE! Certified means nothing. Learn from my mistake and have any car inspected by an independent mechanic prior to purchase. The certification should provide you ZERO peace of mind.What's more, the car -- that supposedly had been certified -- required a few thousand dollars worth of repairs. The saving grace was the factory warranty, which allowed me to have it repaired for free from a DIFFERENT BMW dealership!

bunnyusc

15 de ene. de 2010

My BMW got totaled in a car accident in May 2009. Therefore the extended maintenance program I purchased together with the car was not effective by then. Therefore I asked for a full refund from dealership BMW Monrovia. I was told that my case was qualified for the refund but the money would be returned from BMW north America. So I called BMW north America. They also told me the same story, I can get fully refund from BMW Monrovia. During the past half year, I made countless phone calls, like a ball kicked from this side to another. After BMW north America coordination, BMW Monrovia finance department gave me a form to complete the progress, which was Nov 2009. 2 Months later, I still did not get my money back and dropped by again. Now the big boss showed up, arrogant, cocky and extremely rude, "If BMW north America told you that it was us who should pay you back, he is wrong. No need to waste your time here. You should ask them or Assael BMW (the previous owner of BMW Monrovia, who does not exist any more)." I am about to sue them to get my money back.

emode

27 de oct. de 2009

This is by far the worst buying experience ever!!!! I have purchased 5 bmw's in the past from New Century Bmw in Alhambra but they didn't have the cpo I was looking for. I went to Monrovia BMW and found just what I wanted minus the horrible experience. I had to go back 4 different times to sign a new finance agreement, they kept bs me about finding me better quotes, better rate and all that other crap that I now know is just a tactic for getting you financed any way they can and running your credit over and over again. By the time I signed the last contract I had already driven the car for 3 weeks. I had traded my previous bmw to get this new one. My trade was also a purchase and I still owed over 16k for it . I was upside down, and they asked for 5,000 down. The first time I signed the contract I gave the 5,000 and took the car. 3 weeks later I realized that my trade in was still in my account and that I owed a payment for the month, which they had said they had already sent a check and not to worry. One day before my car trade in car payment is due I called bmw financial and still the car was under my name and no payment had been made, I was told it was going to affect my credit since it was still technically my car. The same day I was supposed to sign another final contract again for my new purchase and I told Pearl the situation and she said go ahead and make the payment and well cut you a check when you come in. I made the payment over the phone and headed straight to the dealerhip after work. I signed the contract and asked about getting the money back for the payment I had just made for my trade. She said she would get it done not to worry, she had also promised to get my extended unused service warranty refund since my trade had less than 50k and I had purchased the 100k warranty. Weeks went by and no money back what so ever. I called the finance manager and he said he would look into it, and nothing. I had to constantly call back because he wouldn't call me back. About a month later Pearl was gone and so was my money. After purchasing so many bmw's in the past this was the worst experience ever. No one backed me up, I know it was my fault for trusting them but I had never had this problem before. I was expecting so much better from a bmw dealership. I would not buy another car from there if it was 50% off. I hate feeling ripped off and a year later I still feel angry about it. Their service dep. Is nothing to brag about either, they lost my key and took them 2 weeks and a half to get me a new one when they had said it would take 3 days. I got a free half ass detailing with dried dirt still under the back window wipers.

dogsto

12 de jun. de 2009

I purchased a 2002 BMW X5 certified pre-owned vehicle from Assael BMW, which now is BMW of Monrovia in 2008. I was interested in this car because it had a window sticker labled Certified Pre-Owned. After really getting on the highway I had noticed that the control arm bushing were bad, engine was making a whistling noise, brakes faulty, transmission was leaking, and the service engine soon light came on and off. I took the car back within a week to have these repairs fixed. The dealer would only fix the transmission, and said they could not duplicate the other problems. I spoke with almost everybody in the dealership about my concerns, I did not receive any help. I took my car back a total of 8 times within a year. Finaaly, after my warranty coverage expired they agreed that my car did in fact have these pre-existing problems. The service manager yelled at me in my face, and said, "you keep calling and comming back here and the answer is still no, and now your wasrranty is expired so there is nothing we are going to do. He told me I would have to pay for all repairs myself. At the time of purchase, I bought extra warranty coverage additional to the CPO warranty, and they would not honor the extra coverage for repairs. It seems as though this car was never a CPO vehicle because BMW of North America only had an enrollment date, but could not supply evidence that a CPO inspection was ever done on this vehicle. Also the high mileage would not permit this car to qualify, it had exceeded 2yrs of th 50k mark, which would have expired in 2007. When I purchased this vehicle, I was told by the salesman I would be able to see the CPO inspection checklist, and get a Consumer Information Statement. He told me that they have this information, not to worry, but they would have to locate it for me. After several phone calls, I was told that they were not the dealership who certified it, and I would have to contact the dealer who did the certifiaction. This was really sad, because BMW of Monrovia is the dealer who advertised this car as being certified pre-owned, which is false advertising.These are the issues I have had with this car purchase from Assael BMW/ BMW of Monrovia.1. I found out that the dealers license was expired.2. Carfax report said 1 owner, there were several reported on DMV VR report.3. Vehicle was involved in dealer to dealer purchase, which would not qualify ths car be a CPO car.4. Dealer failed to recondition car for sale. Sold me an unsafe vehicle for any highway.I am giving this rating so that others will not have to go through a nightmare like I have. Companies like this one should be investigated and dealt with to highest extent of the law. They are selling Lemon vehicles which is title branding and illegal. BUY BEWARE!!!!

2006BMW550i

31 de mar. de 2009

Where do I begin. I have a 2006 550i, which was purchased new at Monrovia BMW. Because I purchased the car there, they must service it or you do not get a free loaner. I have had numerous service headache. As with another reviewer on this site, I also had my alignment done (again, not covered under warranty), but it took them three times to get it straight, and the sterring wheel to be centered. Next, I had front and rear brakes done, problem is they did not actually do the rears. They charged BMW for the rear brakes per the repair order (free to customers for 4yrs/50k miles) but did not actually do them. When I went to pick up the car, I challenged them on this. After insisting they DID do them, a more SENIOR service tech (actually a cool guy) looked and confirmed they did not. After several appologies, they "reprimanded" the original jerk that did the services and sent me on my way. Oh yeah, that was before the killed by battery. Oh yeah, that was again, before they changed my radio stations to some random hispanic station (NO LIE!!!) That's right, my preset had been changed to a spanish radio station. They appologized again and sent me on my way.That is only a sample of the frustration I have had with them. In the end, however, I did purchase the vehicle off lease from BMW, but did so through New Century of Alhamba! Got over $12,000 off the lease residual, plus CPO warranty, plus 4 new tires, plus first two payments free (up to $1,000 each), plus they let me skip my last two lease payments AND gave me 0.9% financing for 36 months. BMW and New Century rock! Monrovia BMW sucks !

linkingit

14 de mar. de 2009

Brought my 645cic in and they told me my rims were cracked and needs to be repaired. Rims are not covered under warranty. So I bought 4 brand new rims and 4 brand new tires. Two months later they told me my 530i rims were bent. This time all 4 rims were bent. I have never had cracked or bent rims my whole life with all the other cars I have driven. With them two cars with damaged rims in two months. I can't trust them anymore.