marilyn zetterlund

2 de nov. de 2016

The staff were professional, friendly and helpful. They made me feel comfortable.The receptionist scheduled the time of appointment to coordinate with my shuttle ride. It made the flow of the service go smoothly. My service advisor kept me informed with the status of the service. He texted me when the service was complete. I was pleased with the service overall.

Paullee1989

2 de nov. de 2016

Horrible. Bought a 2011 328i. Was told car would be ready for pick up at 4pm. Was there at 4 (on my lunch break) and car wasnt detailed yet. Told me they would call and rescedule (as i had to leave) they never did. Less than 2 months later the car dies on the freeway leaving me stranded. xxx BMW. Not the experience i expected.

Nathan

31 de oct. de 2016

When you decide to buy a BMW, you are signing up for a high quality experience based on a culture of excellence, not only in terms of the product, but also every aspect of the encounter, and each subsequent encounter!

smax

30 de oct. de 2016

Replacement of the airbag took just a few hours. The shuttle driverswere friendly and delivered me quickly to Pacific Grove and then picked me up again.

Pguevara

22 de oct. de 2016

My experience was very good. Service representative was exceptional. The salesman did a wonderful job. The finance department was very pleasant to work with. Explained everything in detail and took his time.

Acacia

22 de oct. de 2016

I purchased my used vehicle at Seaside BMW --good people. At the time I purchased their oil change package. So glad I did. I can say two years later they stand behind their service even though I did not buy a BMW. I highly recommend this dealership. Hopefully someday I will have a BMW. Thanks everybody --from the people who answer the phone to service people, shuttle drivers and agents who handle the service and repair. Your doing a great job.

Owner

18 de oct. de 2016

Christopher and Jaime took very good care of my needs.

Bruce Herrmann

17 de oct. de 2016

First class service, prompt, added an oil change with no problems. Excellent from start to finish.Thanks to all there !

Kathleen

17 de oct. de 2016

Completely satisfied with my repairs. Fast and friendly service.

sam tashiro

11 de oct. de 2016

job of obtaining new tire was done to my satisfaction.

x5er

10 de oct. de 2016

Had to leave my X5 overnight to fix an issue with its cold start. The service was quick, courteous, and the loaner vehicle was excellent.

Terrytom

3 de oct. de 2016

Thanks to the entire staff, Devon, Bart, Bob, Mike, & Steve, for making my purchase of the 2015 Jaguar F-Type S, enjoyable! I drove over 1,000 miles to get this used Jag, and it was well worth it. Everyone was extremely helpful, special thanks to Bart for "going the extra mile" to seal the deal. Top notch dealership, that's why they're rated "5 stars!"

nighthawk77

3 de oct. de 2016

Drove across Kansas my BMW emblem on the hood blew off. I thought that I could replace it myself after I bought it at the dealer. But I could not the dealer put it on the car at no charge. That is truly superior service.

dean61

3 de oct. de 2016

I can't imagine the customer service being any better! Friendly, patient and completely reliable service from start to finish. I highly recommend Mike and the service department.

Karen

1 de oct. de 2016

As always friendly, prompt and personal service and smooth operation.

Melissa Clark

1 de oct. de 2016

I had a great experience at BMW with Kenny. He was extremely polite, fast, helpful, and so on. He made things extremely easy, and straightforward. He was nice, friendly,

Cindy Hoffmann

30 de sep. de 2016

Very fast - in and out in less than 3 hours. Took care of many of the preliminary details via email and the phone before coming in. Everyone I dealt with was knowledgeable and gracious throughout the process.

rkulesza

30 de sep. de 2016

I live in Foster City, CA and my BMW dealer is Peter Pan BMW in Burlingame. On a 3-day trip to Carmel area I got defective battery messages. Not wanting to risk problems on return trip to SF BaY Area I searched on Google a BMW dealer, and found BMW of Monterey. I called and was advised to bring the car in and that new battery will be installed that afternoon. . I received excellent service, includingg a shuttle to the Hyatt Highlands hotel, where I had a meeting at 2:30 pm. Thanks to the shuttle service, I did not miss the meeting. The shuttle came back for us, and the car was ready, also having received safety and tire pressure checks, as well as outside wash and inside cleaning. Everybody was very courteous and helpful. I was very pleased with this experience, and would highly recommend the dealership to anybody. I would also highly commend the shuttle diver for his courtesy and excellent service, I don't remember his name.'' Richard Kulesza

Erik Teixeira

29 de sep. de 2016

Great atendente! Great service! I'll back again. I appreciate

Rebecca

28 de sep. de 2016

Annual service was performed in a timely manner. The appointment was convenient and the provided shuttle was greatly appreciated.

William Nunn

26 de sep. de 2016

All service was completed as usual in a 5 Star manner.

Rich S.

25 de sep. de 2016

Great Buying Experience! I emailed BMW of Monterey about a 2016 3 series wagon they had in inventory. Sales person Jennifer Pasquini responded with a call, pleasantly answered questions, and reduced the online price. I was not in a big hurry as I was looking at other cars at the time. But over a few days we chatted as she followed up on questions and reduced the price again. Labor day morning I called Jennifer and made an offer on the car, we agreed on a price and my wife and I drove down to close the deal. Negotiation was very pleasant, there was no pressure, and while I didn't get my price, they were able to get very close. Financing was a breeze as well.When we inspected the car Jennifer was the first to notice a small scratch on the bumper. She offered to give me a loaner (435i) for the week while they had the bumper repainted.We picked up the car the following weekend and Jennifer spent about an hour and a half with us, showing us how everything worked, and followed up later in the week to see if we had any questions. Overall this was a great car buying experience. I would recommend BMW of Monterey and especially Jennifer Pasquini,

Rob

21 de sep. de 2016

Everyone was great from Our salesman Perris to the general manager through finace

Jeep Liberty

21 de sep. de 2016

I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arrived. He handled everything very efficiently and was very understanding of all of my questions.

Alindhe

21 de sep. de 2016

Great deal, great sales/leading team. I appreciated that they made this process at quick and convenient as possible. They were professional, kind and personable.

jg13

19 de sep. de 2016

Mike did his best to get me in and out as quickly as possible. When the internet went down causing delay with processing the service request and loaner car , he bent over backwards and hand wrote the entire order to get me back on the road as soon as possible, That is service!

Lino Belli

19 de sep. de 2016

Mistakes happen in any business, but when staff exhibits personal responsibility to resolve issues for things out of their control, no blaming or excuses, just making things right, that's how you build relationships.

Jane Styer

15 de sep. de 2016

Excellent service by Chris Almeida. The car was also made to look clean and new looking.

Haywendym

12 de sep. de 2016

I tried to schedule an appt and was sent to voicemail, I left a detailed message but never received a call back. I again tried to call 2 days later and same thing. No returned messages. On my third attempt 3 days later I was able to get an spot scheduled...this was a huge disappointment.

Leah Steinbruner

7 de sep. de 2016

Wonderful experience. Much easier than I expected. I would recommend this dealership and sales man, Michael.

CB

2 de sep. de 2016

They are very professional and efficient here. I have purchased a CPO car here in the past and continue to get my BMWs serviced here. Never been disappointed.

Robert Andrews

31 de ago. de 2016

Mike is a great service rep. I recommend him to anyone who desires excellent service.

Chris & Leah Steinbruner

27 de ago. de 2016

Great customer service. Very easy process. I was very surprised that a new car buying experience would actually be positive.

Rollin4eyes

26 de ago. de 2016

John and staff recently helped me with the purchase of my pre-owned Subaru. The team went to work for me and I left with an incredible car at a great price. The focus on making sure I was satisfied with the deal was the team's primary concern and I drove off feeling well taken care of.

Scrmneagle

25 de ago. de 2016

Service staff were pleasant got us in and out with loaner shortly after arrival. Car was ready when committed. Close out of service order and back on the road in about 10 minutes. Hassle free.

les946

24 de ago. de 2016

Recent service was great. A previous repair I have had a problem with and feel it was not taken care of even after a second attempt.

Jo Thompson

22 de ago. de 2016

Great! I do hate this form, way to detailed, annoying and I won't do it again even though the service is really good....

Leasenomore

15 de ago. de 2016

I almost wrote a review after I scheduled my car for service and for the second time in a row they gave me an 11 am appt only to tell me the car wouldn't be worked on until after lunch (after 1)! Waste of a few hours of my time, but not bad enough to warrant writing a 1-star review.What this review is for is my sales experience with Michael Godick. Long story short he quoted me 10 cents a mile for any excess miles, but now that my lease is up it is actually 20 cents. When I emailed him, he was not of much help in resolving the issue.

BUYER

15 de ago. de 2016

WOULD BUY FROM THEM AGAIN. NOT PUSHY VERY INFORMED PROVIDED ONLY WHAT I WAS INTERESTED IN THAT FIT MY NEEDS

cencoastx5

14 de ago. de 2016

I suffered a punctured rear tire on my X5 and needed an urgent fix or replacement. Joe Campo, my service advisor, was looked at the tire and recommended that it be replaced. They did not have one in stock, but Joe was able to replacement tire that day and got it put on in a few hours. This saved me a return visit. I have had only excellent treatment by the serviced department and their advisors.

Christine Petrocelli

14 de ago. de 2016

I enjoyed working with John. He was patient even though I don't love car shopping:) He really listened when I told him what my budget was. Never pushy and no pressure. I really appreciate that when making a purchase like a car.Thanks John:))

Tom Reidy

12 de ago. de 2016

Excellent purchase experience from beginning to end at BMW of Monterey. Sales person was engaging and worked hard to find a car with the options we desired. Financing and paper work were hassle free.

Dee

11 de ago. de 2016

I was pleased with my service on my 5 series transmission & brakes. Chris was very pleasant and helpful with my needs for my car. He kept both my husband & myself informed of what was needed.

Grace M

11 de ago. de 2016

I have 10 year old 3 Series purchased from Monterey BMW that I keep it in top condition. When an unexpected red service light went on, I immediately called in and spoke to Christopher Almeida. He squeezed me in that morning, fixed the problem, and had me out the door before noon, This is typical of the kind of responsiveness I receive from Christopher and Monterey BMW, even when the repairs are not as minor,Christopher is always highly responsive, knows the car well, and is a pleasure to work with.

zlocha

10 de ago. de 2016

We called up and within 1 hour we had our car inshop. Awesome customer service. Happy with outcome.Will be back if needed. Mike was great!

Lisa Mitchell

9 de ago. de 2016

Will buy again and refer others .filling out this form is ridiculously annoying. Why do you require minimum data bytes to be used.

Cyn71

6 de ago. de 2016

I had an excellent experience. Mike was very accommodated while my vehicle was being serviced. I will definitely recommend BMW of Monterey service department and continue to being my vehicle here for all serviced and repairs for the life of my vehicle. Thank you.

Matthew Olive

4 de ago. de 2016

Chris is easy to work with, listened carefully to what we were after and delivered. Highly recommend. They not only matched but beat lease pricing from other/larger dealers in the Bay Area.

Bella

4 de ago. de 2016

BMW Monterey has a very strong customer sales group, car service group, and full support. They treat you as family, and keep you totally up to date.

Frank Yohannan

2 de ago. de 2016

As always, great service. Would highly recommend.

Parris yancey

31 de jul. de 2016

Excellent customer service , appreciate the help from parris yancey to get the car i wanted for a good deal . always ask him for candies. He's a good person

Dave Dominguez

31 de jul. de 2016

Overall pleasant experience. No more information is needed.

John mry

23 de jul. de 2016

We had the pleasure of working with Michael , I would highly recommend working with him ! There was no pressure or hassle to buy . I found his patience and product expertise and knowledge refreshing . Overall I would rate this dealership and buying experience as one of the best I've had .

elrapido1

22 de jul. de 2016

Just stopped to get some parts for my X5 and a 2011 Mini Cooper S caught my eye. I came back after work and Michael Godik let me take it for a ride, after a short drive on the freeway I was sold, no salesman pressure. Although way after business hours, Michael was there until the transaction was completed. Very happy with the overall service.Thanks,Martin Perez

madison1218

21 de jul. de 2016

I'm always treated well at BMW Monterey. Everyone is professional and courteous. My car is always ready when promised. I would highly recommend BMW of Monterey.

G. Drew

21 de jul. de 2016

Nothing but genuine top notch service when dealing with BMW Monterey. A huge thank you to Joe Campo and Master Tech, Isaac Saavedra.

Monterey Bay Bob

20 de jul. de 2016

A long time ago we bought a few cars from this dealership. The cars were nice, and fast on the road. The service was up to the task of keeping everything running properly. It is now time to start looking for a replacement. Currently it is just trying to decide which to buy. Another 530? A 3 series, or something else?The sales force so far has put up with us just looking, and answering questions.

Tgonzales

14 de jun. de 2016

The dealership was clean and bright. I felt welcomed and comfortable. I was stressed about buying a new car, but felt I was being given the best deal possible.

C.Hardy

14 de jun. de 2016

Have been taking my car to this dealership since I bought it new 10 years ago. Excellent service and total satisfaction over all these year.

Lizzie

11 de jun. de 2016

Very pleased with Issac!!!! He is THE BEST!!!!! My service advisor is OK--

George

10 de jun. de 2016

Service was exceptional!Warranty work satisfactorily performed.Car returned washed, dry and vacuumed.Service representative kept me informed of status.Loaner vehicle was offeredI would recommend this dealer

Marc

7 de jun. de 2016

Outstanding service and attention to detail. The staff was friendly and very thorough in their work.

carlacano97

3 de jun. de 2016

John Polli was the sales man that helped me and he was so helpful and patient and got me taken care of and made the whole process as smooth as possible. I appreciate it so much John Polli your a great sales person!

Vanillagarcia

2 de jun. de 2016

The best dealership on the central coast!!! Everyone will be surprised how wonderful and friendly this dealership is. The sales department to the financing was wonderful. The car dealership treats you like family

Lori Bidwell

2 de jun. de 2016

I was having the one year service/maintenance performed on my 1 yr. old M235i. Mike Kyle was immediately available, very personable and helpful, kept in contact with me about the status of the maintenance and had my car ready for pick-up with all paperwork completed when I returned to get the car. The experience was very professional, friendly and easy for me.

endy

1 de jun. de 2016

I worked with Gary Kihs. It was pleasure working with him, he is very friendly and communication was excellent: timely and precise.I got all information I needed from him in the first email, no fuzz no dancing around.And a very good price. Will definitely recommend him to my friends.

Robert Sanchez

27 de may. de 2016

Overall experienc was great. However, the car was washed but the wheels were not cleaned at all. I'm very picky about my car, so even though it was washed, the wheels were not clean at all. That is a very minor point, and overall I'm very happy with the experience.

Dwight Wiedmann

24 de may. de 2016

Very satisfied. Courteous, professional, timely, Would recommend this dealership..

Mary Compagno

19 de may. de 2016

Kenny in the service department is awesome! I am always treated with the up-most quality service.The car is always cleaned after and the loaners are an added convenience.

LJB

12 de may. de 2016

Mike Kyle and before him Joe Padilla have always been great to work with and very understanding to my needs. Friendly, knowledgeable and prompt as for most service needs it is necessary for me to wait for my car as I live out of the area.

judyrisley

10 de may. de 2016

Excellent dealership and staff. I have purchased 3 new cars since 2005 from this dealership and both the sales and service staff have been excellent.

jeff

28 de abr. de 2016

Excellent service. Mike Kyle, Service Advisor, is great. Loaner car was brand new and great to drive. I would definitely recommend BMW to friends and associates.

6311

22 de abr. de 2016

We have worked with Mike Kyle since 2011. He is always a pleasure to work with. He is always kind and understanding. He's very prompt on returning phone calls. I would recommend him to anyone, he's a great service rep.Patty Garrett

RickJ

20 de abr. de 2016

Upon being made aware of a problem I was having, General Mgr. Paul Giovino took up my issue and within one day had the issue solved to my complete satisfaction.Thanks1

Joy McMurtry

19 de abr. de 2016

The service at BMW Monterey is impeccable. The service representative are responsive and listen to my needs. It is the best dealership that I have ever utilized.

Steve B.

19 de abr. de 2016

Service was well-explained and vehicle was ready as promised. Overall service experience was excellent.

Peter10512

15 de abr. de 2016

I thought I had found the X5 I wanted, but the whole process was fraught with delays, broken promises and poor follow-up. Car was promised as fully detailed and in enclosed trailer and turned out as everything but. This experience has taught me 2 things:1. Never buy a car I can't test drive first2. Buy from a local dealer or just pass on it. Too many things can go wrong and there is little or no recourse.Btw. It's not the Ultimate Driving Machine anymore and BMW "Geniuses" were zero help.While Gary made some efforts, it was just not a good experience.Buyer beware!

KonaDan

30 de mar. de 2016

This is the fourth BMW I have purchased with Michael's help from BMW of Monterey. All experiences have been Great. All of my questions were answered and the final purchase was easy. I've always been treated like family whenever I enter the dealership. When I considered purchasing my new X5, Michael was the only salesperson that I considered.

Bonnie R

30 de mar. de 2016

Service was done in much shorter time than I was told it would be. Kenny is so nice to work with. All of your employees are friendly and courteous.

DanM

26 de mar. de 2016

This is our third BMW from this dealership (since 2001). We have purchased elsewhere but the experience here was the best. Michael Godick made our car purchase experience the best. Beginning from the introduction of the vehicle and its features, the test drive, the pricing, the trade-in deal on our current vehicle, completing the transaction, and his meticulous follow-up, we couldn't have asked for more! Highly recommended!

Raidereddie

25 de mar. de 2016

Christopher is by far the best service advisor I ever dealt with. He picked up my 2011 BMW to get it serviced (keep in mind I live 1.5 hrs. away). He even dropped it of for me, He was very friendly and professional. I will definitely be taking my car back for now on to get my car serviced at BMW of Monterey.

scj

23 de mar. de 2016

Very much enjoying my new BMW. The purchase experience was painless, concluding at a fair price, and the car is faultless. Great people, and it's always nice to have an excuse to visit lovely Monterey.

Roe Shapiro

18 de mar. de 2016

Great customer service.timely and I felt appreciated as a valued customer

anonymous

17 de mar. de 2016

Purchased through USAA car buying plan. Raj M was the dealer online/internet purchases representative, who went way out of his way to get a car in that was configured how we wanted it, and without the 6-week wait for a custom order from the factory. When it was time to pick up the car, the car was ready and the paperwork waiting for us to sign.

Snoheen

14 de mar. de 2016

I recently Brought my wife's car in for a brake service , and am delighted with the experience. Mike Kyle was my service advisor, and he was very friendly and professional. We received only the repairs we asked for and they were performed perfectly.

Luis

14 de mar. de 2016

Excellent overall service, customer care, and loaner car.

Jill

13 de mar. de 2016

My experiences over the years, and 4 BMW 3 series over these years continue to be positive both for service, interactions and professionalism. Highly recommend this dealership..

Lindat

12 de mar. de 2016

I am delighted with my new X4. Bob Thomas helped all the way with ordering and keeping me up to date with the delivery. His knowledge of the new features and skillful teaching have been helpful getting me up to speed with the new car.

Leonard

9 de mar. de 2016

Excellent--overall with correction of problems and installation of plates--thanks!

James Marlowe

8 de mar. de 2016

fast service, fair pricing, and quality repairgreat customer service from service adviser

Melanie renner

8 de mar. de 2016

Great service knowledgable staff very nice shuttle service

DanGo

6 de mar. de 2016

I needed a 30k scheduled maintenance which is free of charge, great quick availability and within a few hours the car was ready again. Wish they had more available free loaner cars. Great facility and friendly knowledgeable staff. Big inventory for new and used cars. I recommend BMW of Monterey strongly.

lrivera

26 de feb. de 2016

Good service, only disappointment they only vacuumed the front and not the back. I realize this is an added service, so not a big deal but would have been nice. Oil change did take a little longer than expected.

JimG

15 de feb. de 2016

Work is always done on time. Repairs are always done correctly. And dealing with Chris Almeida the service adviser always makes it easy to work with.

SSR

7 de feb. de 2016

Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up-selling, or back-and-forth shuffling. Straight forward deal. The paperwork took a long time -suppose it's the same at any car dealer (but not any more acceptable). Erdal was quite thoughtful and considerate to offer us energy bars and water while we waited for the transaction to go through. Also, he very patiently went over the car features (mostly operating the electronics). As promised, he did follow-up with us the next day -even sent us a couple of BMW-branded coffee mugs, which was a nice gesture.

Cyn71

7 de feb. de 2016

Customer service is the key to having an over all great buying experience. BMW of Monterey made my first new BMW purshase flawless from customer service to sales and finance. I will definitely recommend this dealership to all my friends and family due to the courtesy, respect and over all great service I received.

Boom12

7 de feb. de 2016

I believe everyone there is sincere and want to be there. Friendliness is what keep people coming back. I live a great distance from the store, so the professionalism makes it worth the trip.

Jodihayes

3 de feb. de 2016

Joe took good care of me, delivered the car back to me on time and clean. I also appreciated the reminder for the car service. Thanks!

Pismono

3 de feb. de 2016

He treated me right. He's the best client advisor at BMW of Monterey. No-hassle, efficient, and professional!! Highly recommended. I had a great experience with the dealership.

Jodi

3 de feb. de 2016

Joe took good care of me. The car was in for simple service, delivered when promised. I appreciated getting it back clean too. Thanks!

Katie Kelly

3 de feb. de 2016

Mike was great, loaner car was outstanding, service performed quickly and efficiently. Absolutely no complaints.

Lisa

2 de feb. de 2016

My experience was quick and to the point, which at the outset I stated that I wanted. I was clear with my goals and they met them.

tmallery

1 de feb. de 2016

Great service experience, including use of "loaner" car made it hassle-free

Ricky

1 de feb. de 2016

I had a great buying experience. Really a hidden gem in the Northern California Bay Area. The bottom line is that they had the car I wanted at the price I wanted, but in addition, they took the time to work with me and I never felt any pressure. In some of the larger dealerships, you don't get the individual attention, have to wait in long lines, get passed off to a bunch of different people, etc. This was very different and refreshing. I would definitely recommend BMW of Monterey.

bmw328i2012

28 de ene. de 2016

Michael "Misha" Godick must be one of the best salespersons in the car business. He is one of the main reasons I keep buying at BMW of Monterey.

Dina

24 de ene. de 2016

Gary K. made the buying process truly special. Gary gave me one of the best deals among 5 dealers, and we live in the SF Bay Area. Gary kept me informed about the build process and shipping status starting from Leipzig to Monterey. I went to finance (almost) the whole thing, and Gary got me an awesome interest rate, lower than the 3 large banks I was working with (I've got a Private Banking relationship and 20-year employee relationship with one of the banks). Upon delivery the car was gorgeous, and he spent time to go over the features and functions of the car (my other car is a manual 2004 330Ci with a lot less of the standard bells and whistles this one has). Gary followed up the day after I drove it home to inquire if I had follow-up questions about the car. He also invited us to meet him at the dealership when we go to Carmel next month. The financing lady was great as well. It was simple, and everything cost less than I expected. We were treated very well by everyone at Monterey BMW.

Aymeth Rivera

12 de ene. de 2016

My battery died. I called my Service Representative Kenneth Lampton who gave me the roadside assistance number, told me my car was under warranty and had me towed to BMW Monterrey. They solved the issue which was my electric pump was not shutting off at nigh, draining my battery. The service at BMW is professional, accurate and friendly!

carrie murphy

7 de ene. de 2016

Love the car, 2013 X5 BMW is great. We have a scheduled appointment for BMW to pick up the car on January 12th to fix the actuator and the inside panel for the moon roof won't open. Other than that we had great customer service from Misha and the gentleman who dealt with us in accounting.Thank you,Mike and Carrie Murphy

Satisfied BMW Owner

7 de ene. de 2016

I need to make this statement as to my experience at this BMW dealership. It has been all positive. Beginning first of all with my experience with Erdal Kenar. He is a Client Advisor at BMW of Monterey. I am 1000% satisfied with all the attention and service and how he represented his dealership. I live in Laguna Hills, Ca. When we were visiting Northern California over the holidays 30 miles away from this dealership, my 2008 750Li had mechanical issues and I took it into their service department. I didn't have an appointment and yet they accommodated me. After I rented a car to get me around, I decided to look at their inventory. My first contact in their sales department was Erdal Kenar. I did not experience the bad experience we all have heard of from salesmen at dealerships. He took my personal needs and made me feel like I was on the top of his list. And that was true throughout my experience at this BMW dealership as I decided to trade my 2008 in for a pre-owned Certified 2012 of which I was able to drive home in comfort. I have purchased 5 vehicles in the 2015 year and have never experienced the expediency and efficiency as I experienced here especially as we got caught between Christmas and New Years! I was very happy with the trade-in and the purchase values that we agreed upon. I think of my next BMW purchase. I may just drive up and buy it up there and not in my area because of my experience at BMW of Monterey.

clwp

5 de ene. de 2016

Gary Kihs was extremely kind and helpful. My experience was truly an example of outstanding customer service from the beginning of the process to the end. This is our fourth car bought from this dealership.

Sandy

4 de ene. de 2016

Good Morning Phil,Everyday time I drive I discover something new, even though you went over all the gadgets, (I was so excited I couldn't remember them all) so it's like discovering them one by one, and I have to tell you it is AWESOME!!!!! How much do I love driving my new BMW well even though I'd read about, been told about and even driven a friends nothing prepared me for this experience, what an amazing work of engineering and performance I'm speechless. I love my new BMW!!!!!! Thank you so much for your help and your none pressured approach with handling the sale. Adrianne and I were very impressed with you personally, so much so that she was really considering the new I-3 (which is unusual for her), not this year though maybe in a year or so. Again thank you for your help an assistance it was and is greatly appreciated. SandyP.S. Did I mention how much I love my new BMW!!!!!!!

Rick Gherman

2 de ene. de 2016

Having been a MB owner for many , many years I must say that BMW has far exceeded the performance and technical features that I have experienced from my previous 2014 E550 . Superior ride and performance, essentially just a better product all around.

Barry B

1 de ene. de 2016

Phil was great! 10/10 very happy we him as our sales person

Saad Akhtar

31 de dic. de 2015

This is my third BMW from this dealership. I will be back for my next one. Thank you!

Daisy55

30 de dic. de 2015

I'm so glad I bought my vehicle at BMW of Monterey because I got all the comfort and luxury I was looking for in a brand new car plus I have the wonderful and awesome, Chris Almeida, as my service advisor. He was very nice, polite, friendly, professional, and knowledgeable answers all my questions to my satisfaction. My car was in recently for service... oil and filter change but he went beyond that. He's technician checked everything to make sure I will have the best driving experience with my car. I always leave the place feeling my car and me well taken care of and I'm very happy with it. Thank you, Chris for doing that. I'm so pleased with the service. You're a top notch. I will certainly recommend your dealership to my family, relatives and friends.

Lisa Milligan

23 de dic. de 2015

I recently took my 2000 Z3 Roadster in to the dealership for the 6 month synthetic oil change, tire rotation, and dent removal. Every time I walk through the door, I am pampered, as is my car. When I purchased my car from Bijon (my salesman), I was not aware of the fabulous service would follow the purchase of my so-loved new car.Mike (in finance) suggested that I purchase the synthetic oil change and dent protection. Thank you, Mike. This purchase is worth its weight in gold! My 15 year old car, once again, looks brand new!Vince, (the Technician), went over my car with a fine-tooth-comb, letting me know what I will need both now, and in the future, to drive my Roadster safely. Chris (my AWESOME "Advisor"), presented me with an itemized list of needs. He spoke to me in a personal way, as if he were my friend, and not a service agent. I have never had this type of service anywhere else! Thank you, Chris.Randy, the Service Manager, always comes out speaks to me, asking how "Mon Bijou" (my car) is doing. Randy is a superb service over-seer.....and knows everything that is happening in the service department.Randy runs a very well-oiled dealership.This is my second car. I have never doubted the purchase of my 2000 BMW Z3 silver Roadster convertible. What a fabulous little car!!!!!Now you know why I feel like a Queen every time I walk through the BMW Dealership door of MBW Monterey!

Love Gary

20 de dic. de 2015

Had a bad experience with first salesman--didn't take us as serious buyers so was condescending and unwilling to do more than test drive. But then we found Gary Kihs and he was fantastic! Very knowledgable and helpful. We bought the car and love it. Work with Gary!

2016m4

18 de dic. de 2015

It was an amazing experience. My salesman was the best. He kept me updated on the process and was very professional. My service Rep did a great job making sure my car got the parts installed properly

James

14 de dic. de 2015

It was the first visit for us to this dealership, and Phil Holmes has kindly had us feel comfortable from the beginning. We made a good deal with our new X5, and my mom's glad she got a good vehicle through working with him. Phil showed consistent cares and follow-ups, helped us out much for the whole purchase. I would recommend this dealership and the associate to others.Thanks.

Roger Jones

11 de dic. de 2015

I just wanted to take a moment to express my gratitude to Mike Kyle He was very helpful and explain my cars repaired fully.He took the time to call me back to answer my questions and my car was finished when he promised..Thank You mike. Roger jones

E Cohen

5 de dic. de 2015

Actually made buying a vehicle pleasant. Encouraged by SALES to have a LONG test drive prior to final decision. Post sales support unbelievable....spent nearly two hours going over the technology of vehicle and invited us back in a month for more training. Then offered as many training sessions as need for us. Wanted to be sure that we used the technology that we purchased.

Lisa Trinidad

28 de nov. de 2015

Always a good experience at BMW in seaside, I would recommend to my friends and family. SIMPLY THE BEST!!

Brian

19 de nov. de 2015

Is the best. I've bought two cars from Bob Thomas and I'd buy many more. He's the ultimate professional and the entire staff couldn't be more knowledgable or friendly.

Mary Ann Kane

19 de nov. de 2015

The dedication, courtesy, attention and personal skills of the Monterey BMW staff made me able to select and purchase the perfect car for my needs. The experience allowed me to enjoy the search, understand the functions and capabilities of the autos, pick the right financial process and have complete confidence in my decisions. I can't imagine a better way to find the car that now gives me safety,style, joy, and fits in my garage and handles beautifully. I wouldn't want to have any other car or go to other dealership.

Dana Williams

9 de nov. de 2015

Awesome the team on board are great I will go back their again!!!.

Joe I

30 de oct. de 2015

I will ways buy and tell the thousands of people i meet weekly thru work and social events of my experience at Monterey BMW the perfect driving machine!

James A. Dale

25 de oct. de 2015

Simply the best! Everybody top to bottom of the dealership is and does provide fantastic customer service.Everybody's always very friendly, and very professional.

Lisa

23 de oct. de 2015

I purchased a Certified BMW with <13,000 miles because I didn't want to worry about it. I'm incredibly busy and I'd assumed the reputation of excellence would extend to the Service Dept. I had a bad experience at a different dealership. Joe Campo at Monterey BMW proved me right though; he explained everything I wanted to know in terms I understood and is why I would definitely recommend Monterey BMW!

valpakis

23 de oct. de 2015

Chris Almeida did a great job getting my car serviced. He's a competent guy. In a competitive business you need good people and Chris is excellent.

T. Rohde

22 de oct. de 2015

I've been dealing with Mike Kyle for years at BMW of Monterey. His professionalism and knowledge base is exceptional. I would strongly recommend this service center. Besides Mike there Kat, who happily always manages to find a loaner car!

SheDoza

19 de oct. de 2015

This was truly an exceptional experience. Making an appointment for an oil change my service engine soon light popped on. I was so worried, my car is newer and I just purchased it at San Diego Bmw. Taking it to another dealership made me unsure. I can not believe how great of an experience I had. was outstanding, was expecting a huge bill. I have owned several BMW's the prices are usually steep for lights on, especially engine. I was overjoyed with the appraisal price, lower than expected. Later that same day my car was ready, everything fixed and even extra stuff. I couldn't even believe the cost came to 50% less than appraised. I am loving this BMW service center, they brightened my day/weekend and made me happy I moved up here. Thank you so much for the work you do. And Kenny, was absolutely wonderful. He reassured me right away and did some voodoo magic, I will never get my car serviced anywhere else.

chuck

18 de oct. de 2015

Mike was extremely helpful and friendly - he fit me in before my appointment so I could get to work on time and gave me an accurate assessment of when he thought my car would be ready for pickup. Such a refreshing experience compared to other dealership I've been to for service in the South Bay.

GB1352

17 de oct. de 2015

I purchased a used 2008 BMW M5 from Phil (Salesperson). Phil made the experience very stress free, and involved Devon (Sales Manager) early on in the process to confirm that the car would meet my high expectations. I will be back for my next purchase and future Service requirements.

Pengyou1

17 de oct. de 2015

I went in for my encore service. It didn't take long, Erdal answered my questions about the car, and it came back clean and with a $50 gas card. Perfect!

Lisa Milligan

16 de oct. de 2015

Thank you, Paul G, for the good follow-through!My back window is perfect now. Thank you for your attentiveness and professionalism to my concerns.Lisa

Wilma Lim

8 de oct. de 2015

Great service! I got a new loaner car for 3 days while my car was in service.!

BMW kk

7 de oct. de 2015

Mike Kyle our service advisor is great and he explains things clearly and answers questions. Very professional and very pleasant to deal with. I also like that they wash my car

Paul Magpusao

7 de oct. de 2015

Scheduled warranty service for our X3 was a very positive and pleasant experience. Kenneth Holcomb our service rep, was especially kind and helpful.

Robert N. Lea

7 de oct. de 2015

!0000 mile service. Excellent as to way it was handled.

LAGalaxyMom

2 de oct. de 2015

I brought my car here after the "red triangle of death" came on. Not knowing what it meant, I went straight to the dealership where they told me it was time for service and set me up with an appt. It was easy, no stress and I even scheduled a loaner car. Not only did they wash my car while I was making the appt., because they just happen to have time, they washed it inside and out when after the service. The staff at BMW of Monterey are awesome, all of them!!

Remo

1 de oct. de 2015

Painless process. Only thing I would change is knowing about the possible add ons a day or two earlier. They didn't pressure me, but I would have liked to do more research on extended warranties and paint protection.

millmob2

20 de sep. de 2015

Each time I have brought my car in, the staff of BMW have treated me as family. We have talked about cars, children, and vacations. This eases the stress the client has about their car. The loaner cars are clean and well taken care of. I look forward to many more happy years with my car as well as the staff.The only complaint is that when it's the wife bringing in the car and not the husband, the note should go to the person bringing in the auto. This is a level of frustration that is most unpleasant.

Peter Krasa

14 de sep. de 2015

Service Adviser Chris Almeida's performance was exceptional, and that's the norm for him. Chris constantly/consistently exudes outstanding judgment, integrity, enthusiasm, professionalism, competency, and politenes, and expertise. He "knows what he's talking about," that's for sure!Chris represents the dealership an the brand in an optimum manner.He collaborates with his colleagues in a congenial and productive way. In fact, without exception, everyone with whom I interacted spoke and acted in a pronounced customer-oriented demeanor which reflected a very special business environment. Thank you for your astute personnel decisions.Chris represents BMW just like an "ambassador" would.

Mikes car

13 de sep. de 2015

Very professional staff easy to deal with mike Kyle did an excellent job and I would definitely recommend this dealership and mike kyle thank you

dieselpusher

11 de sep. de 2015

Monterey BMW made sure I had a Loaner vehicle throughout the duration of my car being out of commission. Mike service adviser Mike Kyle and service manager Randy were very attentive and did their best to keep me updated and provided me extremely good customer service.

James Regan

11 de sep. de 2015

Great Service! I appreciate you prompt and wonderful service. See you next time.

LPlager

29 de ago. de 2015

Very personable, caring, and knowledgeable BMW dealership. Highly recommended! I bought the car from Gary Kihs a year ago and he was great to work with, my first service was this past week and Mike Kyle and his team were outstanding!

Steve Butler

24 de ago. de 2015

The service from Mike was great and very helpfull and I realy apperciated the use of the new 328 loaner car for the rest of my weekend. My car performed great on the way back home to southern califomria (Irvine).

kbsatcruzio.com

24 de ago. de 2015

I purchased a new X1 with a trade in ~ Michael was so helpful with this transaction! I highly recommend using Michael for any of you car purchases! thank you!

Dufus69

23 de ago. de 2015

All my expectations were met. Timely service and great personal attention from the service representative. Car returned in a timely fashion. Nothing else needs to be said.

Sharon

19 de ago. de 2015

I do appreciate a loaner car when the car will be at the dealership longer than an hour or an hour and a half.

JimG

16 de ago. de 2015

Fair and honest work performed on my 4 cars. Price for parts high compared to other BMW dealers on the East Coast but Calif. is usually higher for just about anything sold in Calif.

figaro

15 de ago. de 2015

I had a very good experience. They were so helpful and efficient. I felt Bob Thomas went out of his way to make the sale smooth for me. I love the car!

Joan Mauro-King

15 de ago. de 2015

I continue to visit BMW in Monterey because of Michael (Misha) Godick. He is terrific with listening to his clients needs/wants in a car and can deliver the perfect vehicle if not he will order it. He works closely with his team to negotiate the best deal possible, always keeping his clients best interest in mind!! This is my fourth BMW and I LOVE IT!! Thanks again

Sergey Entis

15 de ago. de 2015

Excellent customer service and reps. Professional, positive and supportive.

PGshelly

14 de ago. de 2015

I Bought a used Audi at this dealership. Hector and Devon were great! Even the Audi dealership said their 'used car' inspection was very thorough.

Charles

14 de ago. de 2015

I saw the used vehicle I wanted on the property, by chance met the GM who introduced me to Michael Godick who put together a "good deal" including a fair price for my older car. The process was reasonably quick and I was handled like an old friend. The service department detailed the car and took care of my every request. Kenny Lampton in the service department is easy to work with and timely. I had a great experience at BMW Monterey.

12345

13 de ago. de 2015

Excellent buying process and service. They were very open with regard to pricing and value. Mischa is very knowledgeable about BMW cars and their advantages.

seapride

2 de ago. de 2015

I appreciate the honesty and directness of the staff to address my desires. They were very helpful in assisting me in determining the best fit for the vehicle of my needs

Steve W

1 de ago. de 2015

Excellent service. Explained everything before and after. No cost to me. I even had several service items moved up since my service was up. Couldn't be happier.

BMW Carmel

23 de jul. de 2015

Fist time buying a new car for us. It was friendly and professional. All the staff were very knowledgeable. I was proud to buy from BMW Monterey.

totheswift

19 de jul. de 2015

Contact by Sheryl Fortuno on July 12th in reference to an internet search I was conducting. She requested information on two cars I am considering trading in. She was going to get back to me with some round numbers on what the cars might command as trade ins. On July 13th, I emailed to her the information requested. After no acknowledgement of it's receipt, I again emailed her on July 15th and asked her to verify that she got the information. It is now July 19th and i have to hear anything from her.

ejgolfer11

19 de jun. de 2015

Because of the way the sales person worked with us we decided to go with a new BMW. We are very happy with Phil and the delivery of our new vehicle.

Love my X3

10 de may. de 2015

Five stars across the Board. We were shopping around for a while with many different dealers. This dealership is the best. They were extremely helpful, accommodating, friendly, and service oriented.

Matt

17 de abr. de 2015

I recently had my x5 into BMW Monterey for service and they did an outstanding job! They were courteous and very professional throughout the entire process. After getting the run-around from a large dealer up in the south bay area, Gary got me synced up with Joe in service and they were able to address all of the issues the large dealers up here wouldn't address.I can't recommend BMW Monterey highly enough.

Ericwatt

17 de abr. de 2015

Brought a new purchase certified used BMW 335d that was bought a different dealer, in for a dsc warning. Kenny had it diagnosed and repaired pronto. Went to have lunch and the car was ready to go! Kenny spent time with me to explain some of the nice features of my new car. Great Service!

Bimmerking

14 de abr. de 2015

Excellent service with free peace of mind. I have been a customer for my X5 and 3 series BMWs. They just take care of you and give you a nice royal treatment. I do not have to worry about my car or follow up. Kenny Lampton kept me informed of the progress and even got us a shuttle after it had left.

BimmerM3

9 de abr. de 2015

It was a very pleasent experienceMike showed great professional and interpersonal skillsThere was great communication and the repair was done on timeMike is the best My BMW has!

oldguitars

1 de abr. de 2015

Everyone was polite and enthusiastic about their work. The work was done on time.I cannot comment on the work since it was an air bag replacement and there were no indicationsof problems prior to the work being done. The car was clean and read to go when promised.The loaner car was great.Thanks very much.

Bob29

30 de mar. de 2015

I took my car in for service, and received excellent service on my BMW- 520i vehicle. I look forward to the next service. I definitely recommend this BMW dealership for service.

ets

4 de mar. de 2015

everyone is knowledgeable and friendly. they do a great job servicing your vehicle. quality of work done on your car is excellent. Your dealership is one of best around. Great vehicle-great company. I will recommend to others.

Saime Matsu

2 de mar. de 2015

I had a wonderful experience at Monterey BMW, Friendly and knowledgable team. I found my dream car in the dealership where I live. That saved me a lot of time and energy. Charles and Erdal were great sales team. They answered all my questions patiently. I fully satisfied my shopping experience at Monterey BMW. They made everything easy and possible. I like the convenience of purchasing my car from a local dealership where i can reach easily. Thank you very much,Saime

rcellio

1 de mar. de 2015

I really didn't think that dealerships, in the age of social media, operated as if it was 1985. I was naive. Back in January of 2014, I put a $5000 deposit down on a BMW i8. I was the first one at Monterey BMW to do so. Let me be clear that my situation is a complete "first world situation" to have. I'm not angry or disappointed. In fact, I'm slightly amused. The reason for my writing is so you can make a choice as to where you give your business too. And I also want to take my salesperson, Charles Joseph, out of the equation. He works for the management, he is not the management. I personally think he's a pretty decent guy, in a not so decently managed dealership. Of course, that's just my opinion. As is this review.Back to the story. After many delays, my i8 was finally built and was going to be delivered around March 12th. I was not going to be here, so I went in before I left on my trip to pay for the car. They had put a $75,000 mark-up on the car. Think about that. That's more than 50% of the MSRP of the car. Charles and I never discussed a price for the car. I had assumed that since the car was in demand, I would pay MSRP for the car. Of course, after Charles showed me the paperwork, another sales manager came out and insisted that Charles had told me that the car was going to be marked-up by $50k to $100K over sticker. Ah, no he had not, because if he had, I would have asked for my deposit back a long, long time ago. The manager took me into his office (Tom Myers old office) and after some small talk, offered to sell me the car for only $25,000 over sticker. He was gracious enough to keep this offer open until tomorrow, in case I changed my mind. I won't be changing my mind. Nor will I buy another car from them or refer anyone to them again. I'm a pretty fervent "car-guy" and people ask me what and where to buy. Monterey BMW is off my list.As I said, a "first-world problem" to have. But if they think that they can so easily gouge someone buying a $140,000 car, think of all the ways they have to take advantage of many people, buying $40,000 cars. Buyer beware, be careful and spend your dollars at ethical places of business.

Fernando Morgadinho

26 de feb. de 2015

Very positive experience. Had brake pads replaced, disc brakes replaced. Also, a new set of tires was installed and steering aligned.

chuck bergtold

13 de feb. de 2015

The reason I have acquired five BMW's over the last fifteen years from these folks is thus.Top sales staff, Bob makes it easy and quick with no pressure, and a really sharp pencil price wise.Top service dept. every time I visit the dealership I am impressed with the white glove treatment from service,to on time workmanship.The store itself, always sharp and the automobile presentation is first class.

Takashi Kato

8 de feb. de 2015

I have been driving cars in America since 1979 and my experience with car dealers had not been so good until I came across My BMW in Monterey 15 years ago when I bought Z3. Now I drive Z4 and am happy with their service department. They are courteous, respectful and technically proficient.

Darran Ross

29 de ene. de 2015

Just had the gold spa package on my 328D and was very pleased!Kenny took great care of my vehicle and was great to work with as well!

Patricia Moore

29 de ene. de 2015

My BMW dealership understood my personal situation and put a special effort into resolving my problem. I highly appreciate this quality service more then I can express.

Gail H Kirby

26 de ene. de 2015

Fantastic experience. From walking into the dealership, to test driving several cars and then finding the perfect BMW. I had an amazing experience at BMW of Monterey.

LEROY HACHINSKI

24 de ene. de 2015

VERY PROFESSIONAL EXPERIENCE WAS HAD. MY SERVICE ADVISOR KENNY LAMPKINIS A PROFESSIONAL ADVISOR FOR BMW OF MONTEREY.

david.rabe

23 de ene. de 2015

It is good to know that excellent customer service still exists. I would highly recommend Monterey BMW for your service needs. The service department is available to assist with friendly, competent personnel.

M5Guy

16 de ene. de 2015

Michael Godick went above and beyond to make our car buying experience as easy as it could have been. He located a car for us out of state and had it in pristine condition for us. We will definitely be back and look forward to working with him again!

JW

15 de ene. de 2015

Always a pleasant experience visiting BMW of Monterey for service. I've been taking my X5 there for about 4 years and they've never disappointed.

Vwal

13 de ene. de 2015

Mike Kyle is wonderful to work with in the BMW service department. He is very knowledgeable, and professional at all times. I appreciate his assistance in the service department.

Paul

12 de ene. de 2015

Bob Thomas is a great Salesman. I trust everything he tells me and feel I receive the best possible deal I can get. I travel from the Central Valley all the way to buy a car from BMW of Monterey based purely on my dealings with Bob Thomas. I would highly recommend your dealership to anyone and have done so in the past. It is a pleasure to buy a car from your dealership.

rtlcare

11 de ene. de 2015

Sheryl Fortuno did a great job dealing with issues to get us into our new car and Kenny, as usual, was outstanding in dealing with our service issues.

AJT

4 de ene. de 2015

Pushy salesman and rude. Couldn't make a deal with 2015 650i GC. Salesman will try to say it's as low as he can go but will call you next day and say he ran numbers to make a better deal, but still be nowhere near East Bays prices. Paul, sales manager, said I wasted their time when they were the ones that called me in on a Saturday. I drove 2 hours the next day and bought an even better loaded 2015 650i GC for less down and per month. Go see Jay Adamos. It will be worth the drive. They have all the awards on display to prove they are a better dealership. Even gave my 3 yr old daughter a BMW teddy bear. If you don't shop around, Monterey BMW will rob you of your down payment. East Bay didn't play any games with me.

Kim

2 de ene. de 2015

Great service. Went above and beyond even after hours to take care of our issue.

Mark W

28 de dic. de 2014

We visited from out of town and they still got us in without an appointment

Didi

28 de dic. de 2014

Mike was professional an good at his job, he kept me well informed an responded in a timely fashion. He stayed after hours to tell me the results of the work.

John Gurich

10 de dic. de 2014

Went in to 'test the waters' on a new car on a lease. Was interested in the new 2 Series, the M235i and after driving the only one they had, I was immediately sold. Gary helped me see the quality and performance I was paying for as the price was the only thing holding me back. With the help of Paul the sales manager, we came to a price we all agreed on and I was sitting behind the wheel (an alcantara wrapped steering wheel) of a brand new 2015 M235i that had several choice BMW M Performance options added that made this amazing car that much better and stand out from the rest. Needless to say, my experience at BMW of Monterey far exceeded my car buying experiences of the past and I will not hesitate to do business with these people in the future. nor should you!

Karen Isaac

26 de nov. de 2014

Excellent service as usual! Friendly and organized staff. It is nice to be recognized and quickly processed. The use of a loaner car is invaluable! I have only received the best of care for my car and myself.

Fernando M. Morgadinho

24 de nov. de 2014

So far, we have purchased two new vehicles from this dealership. In both cases Michael Goddick was outstanding with the process. Very informative and "patient" in describing the features of each model. He made the buying experience a very pleasant one.And after the sale, he has always been available and helpful with any questions we had regarding the operation of our cars.

elias nunez

24 de nov. de 2014

my experience at bmw of Monterey was good. thank you for your assistance. will definitely come back and recommend family and friends to bmw of Monterey.

Robert Envia

20 de nov. de 2014

The total buying experience was pleasant. On delivery, the vehicle has a lot a water spots that are hardened and need to buffed out. Also, the vehicle had 2 dents on the right rear quater panel that I spent $150 to fix.

Richard Parks

16 de nov. de 2014

BMW of Monterey is a great place to do business. This is my 2nd 5 series I've bought (both from BMW of Monterey) and the whole process from purchase through service has been the best. Bob Thomas my client advisor and Mike Kyle my service advisor focus on my needs and make recommendation that meet or exceed my expectations. I highly recommend the dealership.

Stephan robinson

16 de nov. de 2014

Service, sales rep and finance rep were outstanding

Hugo

15 de nov. de 2014

Outstanding service and work. Went above and beyond when listening to my concerns/requests and in making sure my vehicle was serviced properly. Both Kenny (Service) and Bernie (Shop Foreman) were a pleasure to deal with and took their time in explaining the services performed and answering all of my questions.

Kyungsook Lee

13 de nov. de 2014

Though my son bought me this new car from a dealer in Los Angeles, I actually live in Seaside in the neighborhood of this dealer. So I bring often my new car to this place for service and repair, that have always been done satisfactorily; especially the service advisor called Michael Kyle is surely the kindest and most reliable man I ever met, whom I certainly praise for his excellent job performing.

donald.battles.3

12 de nov. de 2014

I had to bring the car in for a recall, and also had routine service done. I was able to get everything done in one day and got my car back running just fine with no problems, and no additional down time. Service was done under warranty, so there was no cost. Recalls can often be a pain, but this experience made it just about painless.

Andrea

4 de nov. de 2014

Had a great experience purchasing my first BMW ! Charles was fantastic

Byron Deeter

1 de nov. de 2014

I just bought a new car from Phil Holmes and HIGHLY recommend him. White glove service and fair dealing!

jcraig8841

31 de oct. de 2014

I scheduled the service, arrived and checked in rapidly with a specific request that was noted for the service personnel to review. (Thanks to Mike) After a few hours, all annual service was completed and I was called that the car was ready for pickup. Best service on my BMW that I have received in several years of ownership and with activity at several other dealers.

Dana Henderson

30 de oct. de 2014

BMW of Monterey is a real treasure on the central coast. I had my daughters Mini serviced for its 40k service and they completed it on our schedule which always helps. They listen to your concerns and take care of business professionally.

juan.castanedatehandon

20 de oct. de 2014

There was a bit of confusion in the process, but they made it right and I am happy with their quality of service. I would recommend them

sandra deal

19 de oct. de 2014

communication about the repair process and finish time was not as expected. The service advisor did not always keep me informed. i had to call the agent from whom i purchased the car who followed up on the service and called me back.

Daniel G

19 de oct. de 2014

Mike and staff was very helpful and keptMe informed

LaurenSpencer

19 de oct. de 2014

Kenny Lampton did a great job setting up my loaner car and getting the service scheduled at a time that worked for me. Working with BMW of Monterey was easy and painless. I highly recommend them.

Rod

17 de oct. de 2014

Made the buying process very simple and straight forward

Joe S

4 de oct. de 2014

Had a problem with the driver side mat. The dealer replaced the mat.

jan

3 de oct. de 2014

repairs were initiated through notification and scheduling by dealerprofessional with timely work done on schedule

Lilian Yahyavi

3 de oct. de 2014

Kenny Lampton is the BEST service advisor ever!!!Mr. Frye is a great shuttle driver!! Such a gentleman!

James Goodacre

1 de oct. de 2014

Working with Chris Almeida in Service dept. is a pleasure to do business with.

Donald Masters

23 de sep. de 2014

Excellent service on warranty inspection and oil/filter change. Everything done on time including car wash.

Carolyn Wade-Ouse

21 de sep. de 2014

Very personalized interaction with the service representative for my under-warranty checkup

Mitchell

20 de sep. de 2014

Shopped by email and phone with several dealers (Audi & BMW), with half not wanting to give me their time unless I stopped in for F2F - this was not the case with Monterey BMW and my sales advisor was very patient with me in my ~2 month research process prior to purchase.Everything he promised was accurate and the entire process was hassle free!Thanks BMW of Monterey!

Bruno

20 de sep. de 2014

This is the third car I buy from BMW Monterey with the sales representative Michael Godick. The experience was phenomenal, as usual.

Paul Deranian

18 de sep. de 2014

I always get great service at our local BMW Dealer. I always get the same Technician to work on my car unless he is on vacation or otherwise.The waiting area is always clean, with TV, magazines, coffee, water and tea all complimentary.

Tony Valenzuela

17 de sep. de 2014

This is my first time to visit BMW of Monterey and was very impressed with their hospitality and friendly atmosphere starting from their service reservation, Service Advisor, Parts and Billing departments. Services was excellent and done on time.

Wais tarrar

15 de sep. de 2014

Gary was awusome. He took his time to help me and buy the car. He was perfessional and very helpful.

Pgdiana

14 de sep. de 2014

My experience at Monterey BMW was great. Easy, no pressure sales. Thank you Michael Godick! Marie Rebel in finance was so easy to work with. Love my new BMW!

Allison Kenton

10 de sep. de 2014

My service representative kept me updated throughout the day and my car was taken care of in a timely matter.The loaner was very fun and clean.

James

4 de sep. de 2014

We got there Friday evening at 5:15pm leading into Labor day weekend and Kenny was as helpful as humanly possible. He is a great asset to BMW

No Name

3 de sep. de 2014

My experience with BMW of Monterey is always a pleasure.

bruce c brown

3 de sep. de 2014

Good place to do business.

spectrumatu

2 de sep. de 2014

It was great to work with an awesome team like the one at Monterey BMW Thanks again MIchael Godick and Paul Dadsetan !! I love my new BMW !!

R. Anderson

26 de ago. de 2014

Nice folks. Service was very well done.

cmmmiller42

26 de ago. de 2014

I have always had my 2008 BMW 328i Convertible serviced at Monterey BMW. I'm always treated well. Quality work that you know is preformed as it should be. Thank you.

Lorin Letendre

21 de ago. de 2014

Everything I needed to do to bring my car up to "snuff" was clearly explained to me.

Aaron A. Feygin

21 de ago. de 2014

The service at BMW of Monterey is outstanding. I needed a 2015 X3 with some specific options before a certain date and the personnel did everything possible that I receive the vehicle on time.It was also easy to agree on a price that was considerably below the MSRP. I should add that all those with whom I had contact at the dealership were friendly, professional, and eager to please. I would definitely recommend this dealership to anyone whose is looking for any model of BMW.

Doug Kyle

20 de ago. de 2014

Mike Kyle was very courteous and helpful. Answered questions and gave us insights and details about our X5 that we did not know. The car and your service team continue to intrigue and impress us. Thank you!

altemeyer

20 de ago. de 2014

Service team was fast, professional and courteous. I was in and out in short period of time. I also appreciated the ability to use a loaner vehicle while my car received service.

majan

19 de ago. de 2014

Bob Thomas provided an attentive ear and worked with my wife and I through a few visits and test drives to find a 135i that we would both enjoy driving for years to come. The entire sales staff was welcoming, polite, and helpful throughout the process.

Bill Whisnant

15 de ago. de 2014

No appointment, helped immediately, with a loaner

Dan Angel

13 de ago. de 2014

I scheduled routine maintenance on my X1 and was able to get a courtesy car (BMW 328i) the same week. All work was finished same day after drop off in afternoon. Very friendly staff.

K Isaac

13 de ago. de 2014

efficient and friendly as usual

S. Arndt

13 de ago. de 2014

Great service as usual. Diagnostics have been done, replacement part ordered, next I will take car back for appt to make repairs.

Sue Banashefski

13 de ago. de 2014

I took my X1 in for its first oil change, etc. service and was very pleased with overall service from everyone, esp. Mike, my service advisor.

Rita Fisher

13 de ago. de 2014

The service went smoothly. The loaner car was clean and well maintained.

CAROL

12 de ago. de 2014

I am a senior little old lady and completely trust Joe Campos--I also ONLY want issac to work on my car--I feel that they are not taking advantage of me ---since I know nothing about my BMW--I love my 5401--have had it since 2003--only 64,000 miles== Hopefully it will continue running as the thought of a new car is impossible at my AGE!!!!

John Elwood

12 de ago. de 2014

Mike Kyle was very helpful

rwt111

12 de ago. de 2014

I have been leasing or purchasing BMWs at BMW of Monterey since 1977. I have always been satisfied with my sales and service experiences and highly recommend this Dealership.

Noel Lazo

16 de jul. de 2014

Gary Kihs is my man. BMw of Monterey was like an hours drive away from me. In the past I bought my BMWs and Lexus as far as LA. This time I researched three other sites in Northern California. Gary didn't see me until I picked up my car. I worked with him over the phone for two months hammering out each option of the car from color to sdrive vs xdrive. What was more difficult was that the website for BMW was not yet available - this was the 2015 x3 - and I was the first to order for 2014. I probably called him 20 times and came out with three variants over two months. I took the Shuttle to Monterey and to top it all he was able to lower my lease even better for three years,Gary was direct with me about the price, they gave me the lowest price. And he gave me the best service that I haven't seen from other dealers.

Abby Foss

10 de jul. de 2014

Acquiring my new Mini was a spiritual experience! I not only have a cheerful, comfortable, industrious new four footed friend, but that friend has a large and welcoming family. Actually, I was "just looking" last Thursday when I turned into the BMI parking lot to admire a little "Frosted Chocolate" used Mini crouched near the front door. To my surprise, the door burst open and my old friend Erdal Kenar bounded down the stairs. He recognized me instantly because I was driving an orange Honda Element which he had sold me in 2008 - just like the one he had sold me in 2005. Instead of my heart sinking, it rose! I said "Here, Erdal, you handle this." And he did. Two hours later I was engulfed in the luxury of my new Mini. Erdal patiently answer-ed all the questions - such as "How do you turn on the lights?" And he even set my new radio to 90.3 on the FM dial. And so far "Mini" has answered all my expectations. I trust Erdal and his associates at Monterey BMW. They saved me a lot of time, hopefully some money, certainly indecisive anguish. It was ment to be!

dean61

10 de jul. de 2014

My wife and I just bought an X-1 and the experience could not have been better. Our agent was Erdal Kenar who was very patient and helpful throughout the process without any high pressure salesmanship. Everyone was perfectly courteous and professional and the X-1 is phenomenal!!! This is not your typical car dealership.Dean

norry

27 de jun. de 2014

Over the years I have bought a number of new cars in the area and it has always been a rather unpleasant experience bordering on the feeling I was dealing with a Nigerian prince who needed somebody to look after a sum of money!Full disclosure, I am extremely skeptical of car sales people and one sniff of slimy or not completely honest and I am gone!This was completely different. They had a car in inventory that I liked the look of. I got an internet price from Gary with no fuss. I had done a lot of research before going into buying a new car this time and knew from Kelly's Blue Book and others what I might expect in terms of cost. Other dealers had sworn blind about what a good deal they were offering while I knew that was in fact not the case.However, the price I got first time up from Gary was actually slightly better than expected so I knew I at least had a good yardstick to test that price with other dealers. Nobody else was offering as good a deal so I made the 60 mile drive to the dealership for a closer look.At that point we met Phil who took me for a test drive and explained the plethora of toys on the car. When I told him my wife and I wanted to chat it over. He got us coffee gave us a place to go and left us alone until we were ready to talk. We spent some time chatting to him and to Gary and both of them were friendly, seemed very straight talking and easy to work with without any of the many shabby sales ploys that tend to leave you feeling a bit violated.After a bit of discussion, we wrapped up the deal pretty easily. I had told Gary that I was looking to avoid a previous experience with the post sales person trying to scare you into many unnecessary add on's and he assured me they would not do it.I was asked one question on that by the Finance Manager (who was terrific), I said no I don't want any of it and it was done!Since the purchase I have had phone calls to check everything was good as well as offers to help out with any issues. The experience was even better because I was bracing myself for it being a pain but that does not take away from what a good job these guys did and have promised to do in the coming months and years.I would unreservedly recommend the dealership on the strength of how it went with the people I met. In fact I already did. When you get a new car, people talk to you about it especially if they too are in the market for something similar.

Rick Bergholz

3 de jun. de 2014

I am an instructor with BMWCCA High Performance Driving School and had driven from San Diego to instruct at Laguna Seca on a Saturday in May. At 3:30 PM I discovered the power steering return line had sprung a leak and left all the fluid on the ground. In a panic I drove, carefully, to BMW of Monterey on the off chance the parts department would be open, that a mechanic would be available and that the replacement part would be available. Fortunately for me the parts department was still open and a mechanic, Terry Jones, was available. The part, however, was not in stock probably because my car is a 1999 M3. All was not lost because Terry was able to improvise a fix using the undamaged section of hose and a strong hose clamp. The leak was repaired sufficiently to stop the leak and allow my wife and I to drive safely back to San Diego the next day. I must point out that it is extremely rare to find a BMW service department willing to repair a problem without the use of authorized BMW parts. Moreover, Terry was willing to work with me in the service bay as it took two of us to correctly bleed the system after it was repaired. Without the help of the great folks at BMW of Monterey, I would have had to spend at least three additional days away from home; no parts on Sunday, part ordered and received sometime Monday and, with enough time, installed, and then drive to San Diego on Tuesday. In addition to Terry Jones, who did outstanding work getting me on my way, I must acknowledge Phil Holmes, their Client Advisor who helped get the ball rolling, and Chris Almeida, their Service Advisor, for writing up a reasonable repair bill with a full understanding of the situation I was in. To me, that takes character and I fully acknowledge and appreciate him for that. Would I recommend BMW of Monterey to a friend? Absolutely and without reservation. Thank you!

lzhang31

20 de may. de 2014

Gary Kihs is a good dealer in BMW, and I fully felt the warm service from BMW. I was so excited to own BMW335i, and it is an awesome car!!

guil01234

19 de may. de 2014

This experience I had overall was fantastic! They worked with me to fit my payments out perfectly, and I was very happy! Love my new X3!!!!!!!

AlexLilley

12 de may. de 2014

I stopped at BMW to learn about the 6 series Gran Coupe. Michael Godick greeted me and when I told him what I was interested in, he showed me the range of cars - from the 640i all the way to the M6 and the Alpina. The models the dealership stocked were well equipped and allowed me to see what was possible. Michael made it easy for me to drive both the 650 and the M6. He priced them out for me and showed me a possible trade value for my car. Finally, I said I might rather go with the 640i. No problem, Michael let me drive one of those. As we drove, Michael explained all the features on the car, and there are plenty of them. All the cars were great, so I wanted time to think and said I would come back. The next day Michael called to say that he was able to get me a better price on my trade in. I told him I wanted to see one of the 6 series he had mentioned to see how easy entry and exit was. No problem. When I got to the showroom, Michael not only had the car I wanted to look at ready for me, but also suggested I look at an M5 since it might give easier entry and exit (he had picked up on my needs and had a solution). We drove both cars, and I decided on the 650i. I wanted to make sure my wife liked to color, so Michael suggested I take it home over night. The next day we did the deal, and I am very happy with the car. I was back a couple of days later with a few questions. Michael is very knowledgeable and explains things very clearly. For a technically oriented person like me, this is a pleasure.

mojoejoejoe

15 de abr. de 2014

Phil provided me with an overall solid experience on a recent Sunday afternoon. He quickly demonstrated his knowledge of the inventory and shared some time with me on the road to maximize my visit. His follow up to the test drive was timely and continued contact post sale has been appreciated and thorough. Pretty stoked and two thumbs up!

sandradeal

20 de mar. de 2014

Bob Thomas provided exceptional service from the first phone call regarding the end of my lease to handing my car back to me in perfect condition. there were a couple of problems encountered in the process which he dealt with quickly and efficiently and was always in contact with me regarding the process. It was a pleasure to work with him and I would highly recommend him and BMW Monterey. The financial person was also great, made paying money a pleasurable experience. Also the mechanic who worked on my car was wonderful and made an unexpected repair happen so that i was able to drive home that day. Overall a professional and very personable group. thanks to them all.

ahagins

4 de mar. de 2014

I have purchased many BMW's and have always worked with Bob Thomas. He is very efficient, friendly and always answers my questions.I have never been unhappy with any of my cars or the service appointments.

kathrynandbob

3 de mar. de 2014

From the start, Phil was very easy to work with. He struck the right balance between sharing information and moving the decision-making/sales process along. I came in with the intention of likely only doing a test drive, but left having ordered the car! He was responsive to my questions and open to negotiation without my feeling undue pressure. I left feeling I got a fair price. He listened well to my needs and recommended appropriate options. Since I had to order the car to get just what I wanted, Phil kept in contact to let me know that status. When it came time to pick up the car and complete the loan documents, Phil had a record of our conversation, which ensured I received the loan rate I had locked in. He took time to explain many features of the car and later sent along links to helpful videos. I would highly recommend Phil Holmes and BMW of Monterey to anyone interested in purchasing a BMW.

caela

1 de mar. de 2014

Gary guided us through the entire purchase process, was very knowledgeable about the car and a joy to work with. This is our 3rd BMW and the best buying experience we have had. We love the car, Gary's follow-up was great with information on all facets of the car and has been easily available to answer any of our questions.

exmcqv

14 de feb. de 2014

Michael Godick is a very knowledgeable, and helpful resource for BMW cars. This is the second BMW we have purchased from him, and we continue to think very highly of him and the whole dealership

Rob_B

13 de feb. de 2014

Bijan made the whole experience of new car purchase smooth and pain free and it was a pleasure dealing with him. I made contact through the website and he promptly returned my Email, established contact and answered all my questions/concerns promptly and efficiently. Thank you Bijan and BMW Monterey.

chonko

3 de feb. de 2014

The reason i gave the rating i did was because Michael was more informative about the product he was selling than any other salesman i had the experience of working with. I also appreciate that he did not pressure me in any way. I will be sure to recommend this sales adviser and dealership...my experience was wonderful!!

EngineeringPro

29 de ene. de 2014

I had been looking for a vehicle for some time and ran across my dream car. After contacting BMW Monterey, my sales rep who I will call "Gary" was excellent and didn't pressure me into anything. I decided to drive down from the bay area to view the vehicle and was greeted by friendly staff members. The vehicle was clean, gassed up and ready for the test drive. Gary took me around and allowed me to experience the car in each of the modes (eco to sport+). I knew what I wanted and the price was below truecar value so there was no need to haggle, can't speak for everyone on that front. After the purchase, Gary helped me get the car setup, showed me how to use some of the features, and took the time to update the onboard software. Would recommend this dealership, it was worth the drive down.

will95060

7 de ene. de 2014

This was the best experience we had buying a new car. We worked with Gary Kihs. Gary is excellent - friendly, pro-active and has such detailed knowledge on the car and the entire process. From the the moment of the initial contact via website, to the actual day the experience was very good. Gary is a pro.. He truly understands the BMW 3 series, and gave a great overview of the car. All in all this was a very positive experience, and I recommend Gary and this dealer. Thank you.

astream

30 de dic. de 2013

We have been dealing with Bob Thomas for nearly twelve years, who exemplifies the highest standards of the ultimate BMW experience, i.e., willing to go the extra mile to provide exactly what we are wanting for a new BMW experience. Yes, he has accomplished just that...by putting us in a new 2014 BMW x-1 (with red leather seats) sports edition and we are loving the BMW ultimate experience.

Autobahn

26 de dic. de 2013

In search for a BMW 328d xDrive Sports Wagon I contacted 5 dealers in the greater San Francisco bay area. The dealership in Fremont did not even bother to pursue my business. Gary Kihs at BMW of Monterey on the other hand was extremely proactive to win me as a customer. He made sure I understood all the options and features, provided supporting documentation and most of all worked hard to quote me a price that was unmatched by the remaining 2 BMW dealerships. [BMW of San Jose had the attitude take it or leave it at MSRP while BMW of Mountain View was more active and initially had the best 1st offer.]As the 328 Diesel seems to be a car BMW intends to be sold in the US only to lower fleet consumption none of the dealers had a car on order or available for test drives. Luckily I had had a chance to rent the wagon in Europe so the test drive was not an issue. However, a purchase from a local dealership meant that the car needed to be custom ordered, a process that can take quite some time as the car needs to be manufactured in Germany and shipped to the west coast. Gary worked some magic securing a production slot within a couple of days of my order. Ultimately the car arrived 10 days sooner than anticipated based on typical BMW lead times.When picking up the car Gary was flexible as to my schedule and the process was very streamlined and pleasant.Throughout the entire interaction, Gary did not try to sell me something I did not need nor want, he suggested a few options, but when I declined he did not press me.To summarize, my experience with BMW of Monterey, and Gary Kihs as the sales person was hassle free and very pleasant as far as buying a car is concerned.

olsonr50

26 de dic. de 2013

This is our second purchase from BMW of Monterey and Bob Thomas has been excellent to work with in each case. I work in the Bay Area so went to various dealerships there recently when I was getting ready to order my 428i. They each made it clear this new model would be sold at MSRP or higher and I didn't feel any of them were working at all to win my business. BMW of Monterey was ready to make a deal and kept me informed the entire time as to where my car was and when to expect its arrival. In short, this is an easy, fair, and even fun dealership to work with.

gejam5

20 de dic. de 2013

I feel they could have done a better job detailing the car. I think they could have done some of the little things i.e. Loose grill. Bob was very pleasant to deal with.

sethrog

12 de dic. de 2013

This was a great new car shopping experience. I had a good idea of desired features, and Gary helped me put together a great car order. The car was delivered on time and exceeds expectations. Now delighted with the new car, and still smiling after driving.

Pstepo

8 de dic. de 2013

We ordered a 2014 BMW X5 from BMW of Monterey. Bob Thomas was friendly, efficient and was very willing to change our order when we decided on a different color. The car came in a timely fashion and Bob was kind to show us the features we were not aware of. Our trade in of our 2003 BMW X5 went smoothly and we were happy with the overall transaction. We would highly recommend BMW of Monterey and Bob Thomas. Most of all we love the car.

paulmagpusao

2 de dic. de 2013

Our second purchase of a car from BMW of Monterey was as, if not more pleasurable as the first time. As expected, everyone we ran into greeted us kindly, accommodated our needs, and very sincerely guided us every step of the way in buying our 2014 BMW X3. Our sales advisor Mr. Bob Thomas and all others involved have quite simply allowed us to get an exceptional vehicle we are happy with, and experience the hospitality and friendliness at their dealership.Sincerely,Paul and Jo Ann Magpusao

RoyShitrit

30 de oct. de 2013

Very nice friendly and helpful , made this transaction very easy for me as I live in Vegas , they picked me up and left the dealership open for me .. I will defiantly recommend to my family and friends . You guys are awesome .

mclamon

23 de oct. de 2013

Bob Thomas, our salesman, was warm and friendly as well as extremely knowledgeable, patient and experienced. He worked to find the perfect deal for us, and we could not be more pleased with our purchase.

lindsayromanow

21 de oct. de 2013

THE BEST CAR BUYING EXPERIENCE!! SECOND TIME BUYING AT THIS DEALER. GREAT CAR, GREAT SALESPERSON, GREAT PRICE, GREAT DEALERSHIP. DO YOUR RESEARCH ON LINE AND THEN CHECK OUT THIS DEALERSHIP. YOU WON'T BE DISAPPOINTED

bmwflyer

16 de oct. de 2013

This was our third BMW purchase from Monterey BMW in the past 12 years. The whole process to purchase a new car is effortless and enjoyable. We had little questions after we got the car home and they were very quick to get back to my wife.

peterkrasa

10 de oct. de 2013

BOB THOMAS: He is an "artist" of sales, reminiscent of Michelangelo or Leonardo da Vinci! Bob just sold a car to my neighbor, and that was a legendary achievement because she has been on the "verge" of making that decision for over 10 years, but just could not culminate that intention -- not until Bob entered the scenario. He perceptively gave her even more time to think about the purchase -- never even intimating that time was of essence. He spent an inordinate amount of sincere hours answering questions, providing information, and even drove a car to her home so that she could be in a comfortable environment while test-driving. Bob accomplished the impossible by having a genuine, personable, and ultra patient demeanor. He is a genius!PAUL DADSETAN: As the general sales manager, Paul worked in tandem with Bob, and made very reasonable financial decisions which definitely facilitated the sale. The cohesiveness and orchestration between management and sales is noteworthy! Excellent!CHRIS ALMEIDA: He is like the "Ambassador," because of his knowledgeable "over the top" way of resolving issues expertly and expeditiously.Chris represents the service department at the highest level by his responsiveness, follow-through, and keen intuition. Whenever I have a mechanical problem, I know Chris will solve it, and do so most pleasantly.MIKE HAYWORTH: I have known Mike forever, and he is renowned for his longevity of excellence. He makes discretionary managerial decisions which beautifully balance between the store and the customer. For example, he exchanged a logo shirt when, technically, he did not have to; however, I will never forget that customer good faith gesture! MISHA GODWICK: I met Bob Thomas at Monterey BMW before Misha started working there, thereby precipitating my working relationship with Bob..Nevertheless, Misha, who I consider to be a friend, unceasingly treats me as if I were buying cars from him every year. His personality never changes -- he is always courteous and attentive.Monterey BMW is an exemplary organization!

Magpii

26 de sep. de 2013

My wife found the car online. She and Gary arrived at the eventual deal, and we drove to Monterey for the test drive. After that all that remained was the detail of the car. Gary was very thorough with the instructions of the controls so I had a command of the electronic features before I left the dealership. Well worth the drive.Steve Pond

dottyhall60

16 de sep. de 2013

I went into the Seaside BMW dealership and met Michael. I described to him my need to help my son get a safe car that he could drive with my 5 year old granddaughter. I was on a very tight budget wanting the payments to be something my son could afford. Michael not only helped me find a nice clean safe car but he was able to get the payments within our budget. Thank you Michael!!!

richardbufkin

16 de sep. de 2013

I've been working with BMW of Monterey for 6 years. My most recent purchase was as easy and enjoyable as the last 3. (I accompanied my mother and sister during their purchases.)

angel081964

11 de sep. de 2013

The Salesman were very kind and knowledgeable about every single thing about he car and explain every single feature, they take the time to go over with you if when they are not sure if you are buying the car, I will definitely come back again.

Tbunnell

9 de sep. de 2013

Charles was a great sales agent. He was friendly, thorough and knowledgable on the vehicle I was interested in. Maria was amazing as was Paul. Thank you!

tiffosi1

9 de sep. de 2013

Bob Thomas has provided excellent sales service for me and my family for close to 20 years. Over that period, we have leased or bought close to 25 cars from him. Though we have tried other car makers occasionally, we have always returned to Bob because he provides the most honest, up front sales process as possible. Our comfort with him makes it impossible to want to leave for another BMW dealership let alone car maker. Thank you Bob.

magicstage

28 de ago. de 2013

We have purchased over 5 BMWs at BMW of Monterey over the years, and have always worked with Michael "Misha" Godick. He is the best car sales professional we have EVER worked with. He is, and has always been, willing to go the extra mile to find us a car that meets our budget, and then to work with us for as long as it takes to iron out the details. We have always been 120% pleased with his work, and the other staff and service department at BMW of Monterey. Thanks !

R6balba

31 de jul. de 2013

Gary was exceptional throughout the whole sales process. I work in the car business andhave seen a lot of salespeople work deals. Gary was very knowlegable with the product andthoroughly explained everything about our car during the delivery. Kudos to Gary and we lookforward to doing business with him in the future. Ray and Janice Balba

SuneethaRavipati

27 de jul. de 2013

Michael Misha Godlck is a very good sales person and knowledgeable. I recommend him to all my friends. I drove almost 120 miles. He didn't disappoint me at all

jacksbimmer

16 de jul. de 2013

we went to BMW of Monterey because of the service that we got on the phone when we wer just looking for information. Gary Kihs was a pleasure to work with. he really knew his stuff and we were able to order a car with better features for less than we had been quoted by another dealership that was closer to us. it was well worth the trip.

dbrubeck

12 de jul. de 2013

I purchased a 2013 528i. Just went in to test drive and ended up buying the car. Love it. Eddie was great. Very helpful and not pushy at all. I feel I got a very fair deal. Excellent follow up. The whole process took awhile, but I was very well informed. I definitely recommend the dealership.

gpjiao

8 de jul. de 2013

I'm very satisfied with the service given by the sales person especially Michael Godick. I tried to look other BMW dealer and I found that BMW of Monterey gave me the best deal for the model I want. I felt that the sales person Michael was just so honest dealing and giving details about the car that I want to have and that made me decide to purchased the car from Monterey. I really appreciate all the calls and email he made from the time we first talked to the time I got it.

Markdimuzio

5 de jul. de 2013

It was the day before the Forth of July and my family and I were en route to The Monterey Aquarium from Los Angeles. We were on the famous route 1 scenic drive when the Check Engine light came on. For those who know this route, there is limited shoulder to pull over on and the fear of breaking down was haunting me. I had to make it 50 more miles to Monterey so I can drop off my family at the Aquarium and fine a BMW service center. Once I made it to Monterey I did a quick search for a service center. Come to find out, I found the friendliest, most professional BMW Dealerships around (I knew I was not in L.A. any longer). I called in for an appointment. Fully booked! All I wanted was to bring my Ultimate Driving Machine in for a quick diagnostic check to see if I can safely drive back to L.A. Not expecting any service to be done, due to the dealership being fully booked. Lucky for me, I walked in and meet Christopher Almeida. What a wonderful service advisor!!! I would love to hire a person like him. Christopher not only took care of my car, but had it fixed and error free for my worrie free trip back home. Thanks to him, my family and I had a wonderful trip. I hope this dearship knows how lucky they are. I sure know how luck I was :-) Thanks for all your help, Chirstopher. I truly appriciate it. On a side note: Christine and Jose' were kind enough to drop me off and pick me up at the Monterey Aquarium. We had wonderful conversations. I wish you both and your family's well. All the best,Mark M. DiMuzio

sandyscott

1 de jul. de 2013

I had never met Eddie Ortega before and was missing my original salesperson, Cliff Gaston. Eddie immediately won me over and wasan excellent communicator and very friendly and did a great job for me. I felt very comfortable and will pln in the future to do more business with BMW and hopefully Eddie.

xxsuikaxx

28 de jun. de 2013

I've been looking for the perfect car for the past 3 months. From Bay Area BMW to NorCal BMW, finally came across Monterey BMW. Gary Kihs has been tremendously helpful. Gary provided me with the best pricing that beats all the dealerships that I've visited, he also looked out for me in other ways to save as much money as possible. It's been a great pleasure to work with Gary, he completely changes my view of car shopping experience. I highly recommend Gary Kihs and Monterey BMW.

kay10

18 de jun. de 2013

We recently made the decision to purchase a BMW. My husband does not like looking at cars all day long, nor does he like high pressure sales people. I reviewed the website for BMW Monterey and found a used BMW that looked perfect for our needs. I placed only one call to the sales department and they made the rest of the process extremely easy. Our sales representative, Gabe, was very knowledgeable and a pleasure to work with. He was very professional, prompt and provided excellent service. We feel confident that we purchased a great car.

yahyavi

24 de may. de 2013

Kenny Lampton is the best Service Advisor. He listened carefully to what my issues were, and how a different advisor did not follow through. He went the extra mile to help me resolve the issues, and worked to resolve the issue on my car on the spot rather than make me come back. He also was very patient with my lack of ability to describe auto jargon, and understood what I needed. He is a great asset. You could tell he cares about the company and the customer. He also provided up to date status while I was waiting. Excellent experience. He worked very hard to help me and I could tell a couple employees he had to deal with we're not that helpful. He had the most amazing patience and kind nature. He made me feel very comfortable and I felt I could trust him. Bob Thomas is an amazing car consultant/salesman. I've been buying and leasing cars for 25 years and Bob has been the best experience Ive ever had. I was very unsure about what I wanted. He was so patient with me and provided information on all my options with no pressure. I felt he cares and enjoys his work. Also after I got my car I came back a couple times with questions about how my car works and he took time with me to teach me about some of the options in the car. I will for sure go back to him for my next car. I trust him and he is very kind and professional. Not only is he an asset to BMW, he is an asset to the car industry. I wish everyone was like him. I think people would buy more cars. These days it is so rare to experience amazing customer service. I love the BMW, but even if I didn't I would just continue to lease or purchase BMWs just because of Bob an people like Kenny.

nitinshetti

9 de may. de 2013

Got best price for BMW 535i in the whole bay area from Gary Kihs. He was there on a Sunday evening late after the dealership was closed explaining the features of the car and setting it up for us.

Kartrdad

2 de may. de 2013

While asking about a price reduction on a preowned unit , Gary Kihs made a claim that turned out to untrue.I fully expected him to apologize for providing the false information and move on, but instead he and his Manager provided me with more and more statements that proved to be untrue in an attempt to justify the false claim.Making false misleading claims to close a deal is unprofessional, and should not be tolerated by a high line dealership I write this compliant to make others think twice before believing what Gary Kihs and his GM Paul Giovino are saying. Credibility Zero!

samchev65

29 de abr. de 2013

I was in the market for a brand new car. I was undecided between the BMW X5 and the Range Rover Sport. As I was looking at the X5 models on the lot, I was aproached by Bob Thomas. He asked what I was looking for in the X5 and completely educated me on the four different models of the X5. Bob is a WONDERFUL sales associate! I never once felt pressured to purchase to a vehicle from him. I was looking for an X5 in black but there was not one available on the lot, so he went out of his way to find one at another dealership. He found 15 at other dealerships. We decided to go back out on the lot to see exactly what was out there, and that's when I found MY X5. It was a dark blue and I completely fell in love with it. Had Bob not taken me back outside Ito look at the inventory I would have never found MY car. My overall experience with Bob sold me on the BMW and never gave the Range Rover Sport another thought. Thank You Bob!! I also have to add how friendly ALL the staff at Monterey BMW is!! Thank You for a wonderful experience!

Karinkhalil21

24 de abr. de 2013

We travelled 2 1/2 hours from home to look at a particular used BMW that was at BMW of Monterey. We called ahead and Bob Thomas took our call. He was very knowledgeable and explained to us every detail about the car we were buying. We had just come from another non-BMW dealer where we were looking at a similar car. The other salesperson was a joke. She knew nothing about the car and there were at least 3 things wrong with car, adding up to costly repairs before we drove it off the lot. The BMW that we purchased was in perfect condition for being pre-owned and our friends and family cannot believe the deal we got. The service was definately 5 star! We left the transaction so satisfied and happy with our purchase. We would not hesitate to recommend Bob Thomas or BMW of Monterey to anyone and everyone. Bob is even sending my daughter the teddy bear she loved at the dealership!

rekessler

17 de abr. de 2013

Mr. Thomas was extremely eficient, was able to locate the exact vehicle that I was interested in, was able to trade for the vehicle, and delivered the vehicle on-time. In addition, he worked on his day off in order to accomodate my schedule. The vehicle was delived in perfect condition, and he spent a great deal of time in the delivery and training.

Aparis26

9 de abr. de 2013

Gary was wonderful. Very informative and thorough. His expertise, friendliness & knowledge made our purchasing a vehicle a truly enjoyable experience. Absolutely no high pressure sales tactics & everyone at the dealership was friendly. Thank you BMW of Monterey!

elgatoca69

8 de abr. de 2013

BMW of Monterey is truly unique in the purchase,service,and financings of an automobile.I should know,I have acquired five BMW's over the last twenty years from them.One call placed to Bob Thomas was all it took to acquire my new X5. The car was ready when I arrived,a lot of the paperwork was completed,and the test drive went well.You will actually enjoy the experience at BMW of Monterey. Bob"s main objective is "lets have fun during the transaction". In all of my visits, Paul Giovino keeps a sharp eye on all aspects of the store! I always celebrate the driving of my new BMW down the coast,along beautiful Route 1. My sincere thanks to the whole team!

jpbernie

8 de abr. de 2013

I had an overall excellent experience purchasing my new 128I BMW. The saleman, Michael took me out on several test drives and was very in tune with my needs. He founds the perfect car for me and had it delivered from another dealership. I am very happy with the service I received.

Mirage11156

4 de abr. de 2013

Michael Godick is by far the best car salesman I have ever dealt with. He is extremely knowledgable, honest, and a pleasure to do business with. I am a repeat customer and would highly recommend him!!!

mkstirling

3 de abr. de 2013

The staff members that assisted me were very helpful and friendly. It did take longer than I expected but the dealership was very busy that day and only had one finance person. Gary was extremely thorough in showing me my new vehicle's features.

WendyRuiz

18 de mar. de 2013

Gabe was great. I felt he was very fair with us. He was excellent at giving me the all the instructions I needed with my new car, something a few years ago wasn't necessary, but now days you really do need a class or two... I went to a few BMW dealers in SF Bay Area, but Seaside had a much better customer appeal, not such high pressure.

jkweaver

28 de feb. de 2013

Gary Kihs and the staff at BMW of Monterey were fantastic in working with us on the purchase of our 2013 X5 50i. Throughout the entire process our CA was patient, curteous and very personable. Gary answered all our questions and made us feel well taken care of throughout the entire process. Emails were answered in a timely fashion and phone calls returned promptly. Everyone at BMW of Monetery was very friendly and easy to work with. This was our first purchase of a new BMW. It was a very enjoyable stress free experience. I owe this primarily to the excellent service and support that Gary Kihs provided. After this, Gary feels like one of the family. My 4 year old keeps asking when we can visit Gary again!

CaiBaker

25 de feb. de 2013

The staff was helpful. The dealership environment was calm. The salesperson was low key and knowledgable. The test drive environment was perfect i.e., no traffic two lane road.

Felix1

23 de feb. de 2013

We were looking for a late-model BMW for my wife so I visited your Web site and noticed a couple of cars that seemed to fit our needs. I sent a message via your site (this was early evening). I was surpised to receive a phone call shortly thereafter from Gary Kihs, and after a conversation with him about what we were looking for, Gary suggested an excellent Dealer-Certified car for us to consider. We met with Gary the following day and were very pleased and impressed with Gary's detailed knowledge of the car and the considerable efforts he went to in explaining all of its vast and complicated (to us!) electronics and computer systems. We purchased the car, and a couple of days later received a follow-up call from Gary to see how we were doing with the car and to offer any further assistance we needed. Excellent service all around, and a beautiful and amazing car, too!

KavithaSK

11 de feb. de 2013

I got a such great deal or should I say steal from Michael Godick for a 3 year lease. He is not a typical sales man. He does what he says and very straightforward without any drama or unnecessary false promises. Very nice person and great to work with. I am not just saying this because I got a good deal. Honestly couldn't have been better with this dealership. No sales pressure, excellent customer service. Overal 10 out of 10.

hart3333

23 de ene. de 2013

A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++Knowledgable, helpful and curious staff made this a very rewarding experience. This dealership strives to be above average and succeeds in doing so. I would recommend them to family and friends. Thanks!

Coliver64

16 de ene. de 2013

Bob is the best !!!! Do thankful Bob andfinding a SUV the I really love. I will always send my friend to Bob. Thank you

babytoz

14 de ene. de 2013

great Job. I'm very happy about everything.great service, very friendly and good selection of vehicles.i will most likely recommend this dealer to my friend and family.

Kenny G 379

14 de ene. de 2013

We were traveling to Monterey from Fresno. We had a blowout on a tire about 5 miles north of Seaside. I called the dealer at 5:30 0n Friday night asking for help. The receptionist was friendly and helpful. She said I could have my car towed there worked on the next day. Once we arrived I met Christopher. He certainly was not what I am used to while getting BMW service. I was expecting a snobb, as I usually encounter at my hometown dealership(Weber BMW in Fresno). I was quite taken back by his helpful manner,and friendly attitude. I needed a rental car, and service on Saturday. Everything I needed,and asked for was "No Problem". What a great attitude and customer service. Thank you again BMW of Monterey,and Christopher!!!!!!!!

Jforonda

7 de ene. de 2013

Great customer service, I told Gary I would be coming in late (close to closing time) and If they would still be open, and they accommodated.

66greyghost

7 de ene. de 2013

My wife and I came to this dealership after visiting Stevens Creek BMW. Our experience at Stevens Creek BMW was poor. As we are often in the Monterey area we decided to explore and experience BMW of Monterey. It was immediately and qualitatively an improvement from your experience at Stevens Creek. BMW of Monterey has a friendly, professional, and has competent staff. Paul Giovino greeted us and invited into his office, we chatted a few minutes, then he located Bob Thomas who worked with us to complete our lease. We felt valued as customers.Thanks.Russ Pugh

dmcclean

6 de ene. de 2013

We had contacted the sales manager and were very direct with our requirements regarding payments and trade in. There was a car that matched our needs, we came in, test drove it and purchased. So simple, no pushiness and very professional. Michael was very honest, up front, knowledgeable and helpful. They do mention that they want a good rating, but they do earn it. Previous experience with different a sales manager and sales person was less successful.

Joy Walker

4 de ene. de 2013

Bob Thomas is the best salesman I have ever worked with. He is knowledgeable beyond any BMW representative I have ever talked to and has a long history with selling this remarkable automobile. I first met Bob ten years ago when I walked into the Monterey showroom and wanted to test drive a 5-series. Bob demonstrated the attributes of a BMW and I was suddenly a convert. I had purchased three Mercedes in previous years and quickly learned what I had been missing. Bob treats his clients like his best friend and never misleads or over states facts. So far, I have purchased two BMW's from Bob and my daughter has also purchased two BMW's from Bob on my recommendation. I also tell everyone about my wonderful experiences dealing with Bob and I am already looking forward to my next purchase through Bob.Before retirement, I had operated my own retail business and was never fortunate enough to find an employee or salesman with the wonderful qualities that Bob has. He is without a doubt the premier salesman at Monterey BMW.

lauriegraham

4 de ene. de 2013

Everyone was great, once they found the car for me. It took a while to locate a z4 that was manual. Mike took me around and showed me everything I would need to know to be able to drive the car off the lot.

mspanos

19 de dic. de 2012

I was very happy with the service I recieved from Gary and the whole experience wentvery smoothly.He was very informative and was able to answer all my questions that I had.

calwestracing

18 de dic. de 2012

Gary Picked me up from my house when I was completely stranded due to my x vehicle ejecting parts off of it at rapid pace. Gary handled the sale extremely well and remained professional at all times. I will buying cars from Gary in the future. Thanks again for the great service and selling cars that are actually fun to drive.Ricky Schmidt

sanglee

4 de dic. de 2012

Gary made the whole transaction very easy. We agreed on a price before I headed down to the dealership. I avoided wasting a lot of my time at the dealership going through rounds of painful negotiations. He was accommodating to my schedule and respected my time. At the end of the day, I feel like I got the car that I wanted at a reasonable price.Most of the paper work was completed before I got there. I really only had to be there for about an hour to get everything done and out the door. I would use Monterey BMW again in the future and would recommend Gary to anyone considering shopping at Monterey BMW.

falireza

3 de dic. de 2012

Michael and the management team are very professional, passionate, and knowledgable when it comes to BMW vehicles. Simply the most professional dealership in the area. A real pleasure to deal with.

LetyO

14 de nov. de 2012

Bob Thomas is so tuned to his clientele. Theres a lot to be said about working with a company and an employee who is so proactive and understands the individuality of each client. Every visit is worry free, simple and efficient.

Ken H 227h

13 de nov. de 2012

Michael Godick was the greatest. There was absolutely no pressure and he offered us a long test ride. We probably puschased .the lowest priced vehicle on the lot and he gave us the VIP treatment like we purchased a vehicle $100K +. In addition,the Finance Manager was very pleasant and there was no pressure. The Mercedes was washed,cleaned and a full tank of fuel.The entire experience was painless and a real joy.Please share this with the entire staff. Should the need arise to purchase another vehicle,you will be our 1st choice. Best wishes to everyone. We remain a totally satisfied customer Ken and Kris

david.rabe

27 de oct. de 2012

BMW of Monterey is the BEST! I've purchased over ten cars from this dealership and have never been disappointed! Thank you Michael Godick, sales!

SharonBacon

23 de oct. de 2012

The fourth new car bought from this dealer and particularly this amazing salesman. Misha, Michael is competent, honest and knowledgeable about BMW's we would recommend him and this dealer to anyone. Great Experience!

papaoscar

10 de oct. de 2012

One of the primary reasons my Wife and I chose to do business with BMW of Monterey was the no hassle no pressure sales approach we experienced when initially browsing the cars on the lot. Our sale associate, Michael Godick, was very pleasant to work with. He allowed my Wife and I the time and space we needed to make a decision without unwanted input. Once we finally made our decision, Michael even stayed late to close the deal, and did his best to make the paper work portion as painless as possible. We feel we paid a very fair price for the car we chose to purchase.

bmw330cic

25 de sep. de 2012

Visiting when the Service Engine Soon light came on. Called and was immediately worked in. Chris Martinez was fantastic. Helped with the problem and ultimately cost much less than it could have. BMW of Monterey - great BMW service experience. Will use again if ever in the area.

Musicgrazer

24 de sep. de 2012

I was looking for an end of model year deal on a 640i convertible. Gary was the one who responded to my email and was in contact with me. Terrific. I ended up not buying because I decided to go 2013 and order. I was really impressed with the agressive pricing, friendly "want to do business" approach, not pushy but great follow through. I understand why they are so highly rated. If I was up in No Cal, I'd defintely use them but alas I'm in LA.

CarlP1967

24 de sep. de 2012

Jimmy Cahill and Gary Kihs were fantastic! I would diffently recommend BMW OF MONTEREY!!! I couldn't be happier, with my recent order and purchase of my 335is. I have only had the car 1 week and love it. Both of these gentleman, made me feel welcome and made my purchase a great experience. Please keep these two professionals a part of dealership for a long time. They were awesome.Sincerely,Carl J. Perusina

ldh329

21 de sep. de 2012

Michael was a engaged, interested and personable salesperson. He showed me an amazing car that I fell in love with. He was deliberate, but not pushy. I am so so happy with my choice, my payment and how I was treated. A wonderful experience over all! Thank you.

Thinh tran

20 de sep. de 2012

We have a very good experience. Gary has a lot of patience and made everything went smoothly. Gary is very informative and stayed up late to make the sale happened. I would recommend this to my friends.

Chris_S_S

14 de sep. de 2012

Fantastic experience. Couldn't be happier. Michael made the entire process completely painless. This is why we are long time, return customers. Thank you very much Michael.

babette1939

26 de ago. de 2012

Our salesman was very pleasant and did not pressure us in any way to buy. We are very pleased with our new car and with our experience at the BMW dealership.

marvincbii

23 de ago. de 2012

Love the service and care of my 2008 BMW 335i. Chris Martinez went extra lengths to repair my front two tires. A++ customer service and care!

Tgerhold

22 de ago. de 2012

The overall buying experience was great and Gary is wonderful to work with. I will buy from him again in a heart beat. My only issue is that buying my car was a 6 hour ordeal which is ridiculous. 3-4 hours was simply waiting for a tech to fix some issue with the driver seat. I'd have preferred they give me a loaner for the day, let me drive home and come back to pick my car up the next day. This in no way will influence my loyalty. Just a "for what it's worth".

aaronjohnson

21 de ago. de 2012

I traveled from San Francisco (3 hours each way) to buy a pre-owned car. The sales people were very helpful when I spoke to them over the phone and had the car waiting for me when I arrived. Once I got there, they were incredibly easy to deal with on the price and terms. Chris, the lead salesman, even agreed to deliver some missing items (and the garage door opener I left in my trade-in car) on his day off from work. All in all, they turned what was previously a stressful and fairly miserable experience into a really good one. I would absolutely recommend them.

omega71044

17 de ago. de 2012

I was not pleased with Gary's business handling for a few reasons. First off, I was not treated professionally. Gary is not punctual and efficient person; I had to wait in the lobby for 35 minutes, although, we agreed to meet at a specific time to test drive a few BMW models. I felt disrespected and not valued customer at all. I was given a different impression about prioritizing his business items and about his customer service. I was very disappointment. The second reason, he asked subtle questions to gain better feeling of whether you have the money to buy lux car. I felt he was sizing me up; he also look at the way you dress from bottom to top - scanning. His energy and his questions are irrelevant for buying cars. Associating place and dress with selling cars is poor assessment tool; Furthermore, When I requested a quote about 135i, his answerer was vague and he said that my Q is very contradicting and then asked for clarification then he changed the subject and start to wrap up. 1st impression is always very important. However, Gary gave me an excellent experience during my Z4 test driving. We took high 1, 68, and then Olmsted RD. during the test drive, he demonstrated essentail knowledge about the Z4.

mattjay

7 de ago. de 2012

Misha was helpful and informative. He was sensitive to my decision process and when I finally made the decision to purchase, he communicated the qualifying / lender needs to help me get in and out in record time. Plus, he had the car detailed and ready to go when I arrived to purchase. Nice work Misha!

Natashaz

18 de jul. de 2012

I have been bringing my 2006 BMW to BMW of Monterey since I bought it and felt compelled to write a review of the excellent service that is always provided by Chris Martinez. He really went out of his way to make sure that I got my car back on time, found that I could benefit from a discount due to a promotion they were having and took special care to ensure that I was well informed about the service done to the car.I highly recommend Chris and the service department.

winecountry88

6 de jul. de 2012

Very easy to work with! Impressive operation. Love that they let me test drive the car by myself with no added pressure. Originally came to meet Giora but he was busy so Gary ended up completing the sale. He was a gentleman and was very helpful from start to finish. The price for the car was a little high compared to other dealers, but they negotiated down to what I thought was more reasonable, and in the end they have a very happy buyer. I only wish they were closer to so I could take the car there to be serviced.

EmilyJMD

2 de jul. de 2012

Gabe did a great job of answering all my questions and helping solve a few problems during the trade-in process. Julia did a good job of explaining all of the extra packages.

REBERT

1 de jul. de 2012

My entire experience with Giorra Shenhav and BMW Monterey has been so great that I was absolutely compelled to write this review. I myself was once an automobile sales professional for fourteen years and hope myself that I was ever as professional and trustworthy as Giorra Shenhav. Our experience was an unusual one in that I was representing an elderly friend of my family in making her car purchase. The situation was very unusual and Mr. Shenhav and the entire BMW Monterey staff bent over absolutely backwards to make the purchase as easy and comfortable as any one person could do. I cannot say enough good things about these men and still give them the credit they deserve. The utter professionalism and personal trust was second to none. Giorra Shenhav and the sales management staff at BMW Monterey are the absolute best in the business if you were to ask me. Thank you guys from the bottom of my heart!Timothy RebertPacific Grove, CA

BMWemz

30 de jun. de 2012

The sale was clear and to the point. That's how I like it. Michael was great. He did what I wanted him to do. Sale me a great car that my wife loves. There was no BS. He gave me his full time even if it was closing time. He gave me and my wife a great education on the car. And was greatfull to say that he would help us when we wanted help. It was a great experience there. Better then San Jose BMW. Thank again

mamoore399

30 de jun. de 2012

Gary was fantastic. no pressure just facts. Prices were fair and up front. no silliness. the dealership did everything we could ask for including stay a bit longer to accommodate our schedule. Great place. Highly recommend to anyone else.

kimw228

26 de jun. de 2012

Excellent service from everyone we worked with. Pete was exceptional--answered all of our questions, extremely responsive and helpful, and very friendly yet professional. It was an awesome experience and we will definitely continue business with BMW of Monterey.

JuanitaChavez

15 de jun. de 2012

I had a great experience. Pete and the rest of the staff were so friendly and I didn't feel any pressure from the sales staff.

yahyavi

15 de jun. de 2012

Mr. Bob Thomas is the BEST car salesman I have ever met. It was a very enjoyable experience when car buying is dreaded in my family. His attention to detail and superior knowledge of BMW is incredible. I would absolutely come back to buy or lease a car from him even if I decide I don't like BMW anymore. That's how fantastic he is. So patient, kind, friendly, not pushy. Amazing!!!!!! He should have a higher commission than anyone because he is great employee. BMW is lucky to have him!

jmontser

7 de jun. de 2012

Armando was the most courteous, genuine sales person we have ever dealt with. I do not think I will ever want to buy a car elsewhere. He is an asset to your dealership and made our experience wonderful!

John Wagner

7 de jun. de 2012

Everyone at the dealership was friendly and helpful The people we worked with really wanted to help us find the right car at the right price without applying any pressure. I wouldn't hesitate to recommend the dealership to anyone looking for a new or used car. Its reputation in the community is top notch.

dsorenson

6 de jun. de 2012

They were very inviting and on top of everything. The did everything they could to get the price we wanted to pay for our car. Thank you for a great experience.

flmodena

28 de may. de 2012

Everyone we dealt with was extremely helpful. Armando Cortes answered all our questions thoroughly, stayed in touch after the vehicle was ordered and went through the car with us to make sure we knew how to operate it before it was driven off the lot. Very happy with service.

Chris51080

28 de may. de 2012

My wife and I decided to drive from San Francisco to Monterey to purchase a pre-owned car. Working with Pete was one of the best car buying experiences that we have had. There was no pressure, and he made us feel right at home. We were able to get the car we wanted, at a price that made us happy. I would highly recommend both BMW Monterey, and especially Peter to any of my friends.

graemearobertson

18 de may. de 2012

Gary and Paul provided excellent service, follow-up and knowledge in the purchase of my vehicle. Gary went the extra mile by bringing a potential vehicle for me purchase to my office for me to test drive on a Friday afternoon. I would highly recommend BMW of Monterey.

DonaldBowman

13 de may. de 2012

Giora provided the best car sales experience we have ever had. Certainly not the stereotypical 'car salesman' He was genuinely helpful, easy to get on with, had strong follow up skills and seemed genuinely interested in us finding a car that we want. I would highly recommend Giora and BMW of Monterey to others. Thank you

Loris Ebrahim

9 de may. de 2012

Ihave been in America for 33 years during which I have purchased several cars of all makes, the American, the Japanese, and the German but never came across any dealer who is so efficient and caring like this one. Mr.Giora Shenhav facilitated every step throughout the process and for that I am very thankful.

cr8zyglew

2 de may. de 2012

Wow! For me to write..hm.,...I rather do an interview!but here it go....Terri ..you are the bomb. That day..I was checking out three cars..different brands. I almost made up my mind until the wife said "why don't we go to BMW" It was only twenty steps away. Why not! My experience..hm,.....Terrify at first. Then Terri made up all the differences. She was very nice,and extremely patient. I got the price I wanted and happy as a chipmunk. By then. Terri was already suppose to be home 3hours ago.After all the paperwork was completed. She stayed and explain the car (functions) to me.Now that is love. I would definitely refer friends and family to Monterrey BMW .Not only that. My next BMW (that will be my next review).

Teresa Codiga

29 de abr. de 2012

GREAT KNOWLEDGE OF VEHICLES, VERY ACCOMIDATING, VERYYYY FRIENDLY, PROFESSIONAL AND MADE THE PROCESS EASY AND NOT STRESSFUL. PETE OPEL WAS VERY IMPRESSIVE TO US AND HE WENT OVER THE VEHICLE WITH US SO THAT WE UNDERSTOOD EVERYTHING! eXCELLENT JOB.

blacklion

17 de abr. de 2012

Both were good listeners and were ready to answer all questions.Gabe did everything he promised to do, some "beyond the call of duty" The dealership had a good selection of cars.I hope to work with BMW of Monterey in the future.

Microbuddy99

14 de abr. de 2012

The reason the ratings aren't 5 stars,because I belive in amazing costumer service and at BMW of Monterey that's not good costumer service at all.It took me over a month for a loaner car,becuase my car needed service.And the people at the service department especially the front desk person never welcomes you,always has a bad attitude and it's not what I had in mind for a great experience and BMW of Monterey.

manish61

11 de abr. de 2012

Best experience I ever had in purchasing new car!! Highly recommending to everyone. Love it! Kudos to Armando Cortes! Thank you! I am glad that I checked with Costco before buying my new BMW.

bmw328i2012

30 de mar. de 2012

This is the second car I buy from BMW of Monterey. Like the first time, I had a very satisfying experience. Their service is just brilliant. I recommend them strongly.

rlcraig

28 de mar. de 2012

I worked with Peter Opel. He made it a great experience for me from the moment I walked in, until I drove off in my new car. I will def recommend this dealership to anyone interested in buying or leasing a BMW.

rachid.bouraoui

27 de mar. de 2012

It was a pleasure my new bmw 535i from the BMW of Monterey. Great prize and friendship.I wish it was close to my place in Milpitas, CA. I will rate 5 stars to all people I met there. Good job and job well done.

Barbara Henares

19 de mar. de 2012

My brother-in-law, Nick Henares recommended me to Peter Opel for questions in regards to the 2012 128i. I liked Peter's presentation on the car; besides, I loved the unusual color of the car and that it is a convertible!!!! Everyone at BMW WAS POLITE AND VERY PROFESSIONAL. There was not any "high pressure" sales tactics put to me! I will be a BMW customer for life! Thanks again ! Barbara Mello-Henares

Bonnie Swenson

16 de mar. de 2012

This is the third car we have purchased from Michael and will definitely return for our next car. He is friendly, informative but not pushy. He is very professional and always treats us with honesty and respect.

cjmoy

16 de mar. de 2012

I had called up the dealership the day prior to arriving to set up a test drive with Peter Opel. Peter was friendly and professional on the phone and emailed me the pertinent information to the car that I was inquiring about. When I arrived, unfortunately the vehicle had sold. However, I was able to work out a fantastic deal on another vehicle that was available. Peter was very low-pressure and easy to deal with and accommodating. Unfortunately, I am from out of town so I will not be able to use this dealership for service. I highly recommend BMW of Monterey for providing an excellent buying experience and am loving my new car. It was definitely worth the time to drive up there from Southern California. Thank you!

JAMESNMCCLURE78

10 de mar. de 2012

I had an amazing and wonderful experience with my new BMW car purchase. My financing and car cost information was done over the phone prior to arriving the next morning. Terrie did an amazing job and was kind enough to e-mail all the information regarding the car I was interested in and had the $$$ figures worked out. The test drive was great and she answered all of my questions. I had to drop my car rental off at the airport and they even picked me up and drove me back to the dealer. It truly was an amazing experience and I would highly recommend purchasing from BMW of Monterey.

Lawrence Haines

9 de mar. de 2012

A very good experience. We received a lot of information about the car, we were given an opportunity for a test drive with the sales person providing more information. Sales person responded to all our questions and got back to us in a very timely manner. The sales person assisted us with financing questions and presented us a very fair price.

krupal

23 de feb. de 2012

I come from san jose about 50miles away. I talked with gabe on phone he was very friendly on call, and that resulted in my visit to your dealership. I have not seen friendly BMW sales person, and have read bad reviews online also, but Monterey BMW is exception. I and my wife are very happy with experience and friendliness of everybody we worked with. I feel I paid little high price, but I am happy with my car and experience.

allegra335

31 de ene. de 2012

My wife and I drove by last week and stopped in to look an an E46 sedan that was fairly priced. When a salesman approached, it was Gary Kihs - it turns out my wife used to babysit his kids! Small world! After an afternoon of looking at different models and talking about what my wife both and I wanted, he showed us a beautiful preowned 335i sedan that had just rolled onto the lot. Long story short and a test drive later - Gary helped us get into a great car, which we previously thought would be too expensive, and it's something my wife and I both enjoy (she's really digging in!).I highly recommend Gary for his amazing customer service, his long and varied experience in the car industry, salesmanship, knowledge of the cars, and his great personality. He was always available to take our calls and questions, never pressured us in any way and helped make the process as stress-free as possible. He went above and beyond to make sure we were absolutely satisfied before and after we signed the papers. I know for a fact if it wasn't for him, we wouldn't have made a car purchase.

BobBarty

27 de ene. de 2012

I bought my BMW X6 xDRIVE50i from Walter Irish. He's so knowledgeable about the BMW and really helped me decide on a car. And I really liked him. Buying cars has never been fun for me. In the past twenty years, I've bought 9 new cars and have gone through brokers. But I stopped in just to look one day and wound up buying my car and I love it.

nisthana

23 de ene. de 2012

I had a great experience at the dealership. I got a very good price and the sales rep helped me all along the process. He answered my questions and was honest. He did not put any pressure whatsoever that you see at a typical dealership. He was very helpful for everything. He took time to show all the controls of the vehicle and did not rush into things. Experience at the finance desk was awesome as well. Even the finance person did not slap me with hidden charges nor did she try to sell unnecessary stuff. She did not pressure me to buy extended warranty or other products and it was a great experience.Having bought 4 brand new cars in last 10 years, I have a lot of experience dealing with dealerships. This dealership was way above and beyond and broke all the typical dealership rules.

Ritch11

21 de ene. de 2012

Excellent car buying experience. No pressure. Straight pricing. Skilled, knowledgable salesman, Peter Opel, who spent an hour after the sale walking me through the car teaching me how to maximize car options. He made appt. for financing which went through smoothly and quickly at our appointed time. Will review again after servicing my new car. Thanks Peter and BMW of Monterey for making this affordable (great financing rates), understandable and pleasurable.

Glenn Della Maggiore

20 de ene. de 2012

Our car buying experience with Peter Opel was great! He was professional, courteous, and knowledgeable at all times. Peter is very customer service oriented. Very good salesperson. Highly recommended. Sometimes dealerships get bad reviews or ratings. Our experience with BMW and Peter Otel was very good. Peter competently guided us step-by-step through the purchasing process, answered all our questions, and performed the duties and responsibilities associated with his position in an exemplary manner. We also appreciated the fact that Peter was available after the sale to answer any question and/or help us in any way. The technology in the the 2012 528i can be a little overwhelming, but Peter walked us through all the features and options available to us in the 2012 528i. Overall, I would highly recommend BMW Monterey to anyone looking or wishing to buy a BMW.

ygt

17 de ene. de 2012

Terri is the best; thoughtful, considerate, trustworthy, helpful, and very knowledgable. She made a stressful event into one of the best days of my life. She is an asset to the Monterey BMW.

boblogan1

14 de ene. de 2012

Wonderful people. Terrie Ross led the BMW Monterey team that ordered the X5M is specified and delivered it on time as promised.She exceeded my expectations and invested significant effort in keeping me well informed.Terrie "delivered" the vehicle with calm and caring expertise as I asked millions of questions. Planning my next custom built BMW now.

Yumazagal

14 de ene. de 2012

Very professional and helpful staff from start to finish. Absolutely NO pressure sales,. My sales advisor respected my time and communicated with me in a "none annoyance" manner.I WOULD RECCOMMEND BMW OF MONTEREY TO ANYONE WHO APPRECIATES A PLEASANT SHOPPING EXPERIENCE.

G28082

6 de ene. de 2012

Misha Godick offered us both great customer service and sincere consideration of our specific needs. He took his time to show us a number of pre-owned cars in our specific price range and then allowed us to test drive each one. Afterwards, he offered to email us a proposal for a purchase so that we could review it at our convenience. We experienced absolutely no pressure. The price offered for our previous BMW was fair, and the price of our new pre-owned vehicle was equally fair. Throughout the entire purchase experience, we were treated professionally and courteously by everyone associated with this dealership.

atestani

4 de ene. de 2012

Excellent sales personnel. I will definitely return to buy my next car. Both Gabe and Pete were attentive, friendly and worked hard to make sure I my requests were met. They provided a very thorough instruction on the car after making the sale and provided excellent customer service in my post sales needs. Stephanie financing assistance was also excellent and she completely explained each of the items I was asked to review of sign. The over all experience was the best I have had in my 30 years of buying automobiles.

kimbmel

3 de ene. de 2012

I found the perfect certified preowned BMWx3 I was looking for. The salesman, Michael Godick, was extremely well-informed and knowledgeable about the features of the model I was looking for and made me feel very confident about the quality of the used car I bought.

BW94941

29 de dic. de 2011

Terrie is a true professional. From the time we first made contact until I picked up my X3 I was very satisfied with her level of service and and responsiveness. She went the extra mile to find just the right vehicle for me, and kept me well informed throughout the whole process. I would highly recommend Terrie to anyone looking for a BMW.

stjames88

28 de dic. de 2011

This dealership provides an excellent car shopping and buying experience. All of the staff that I've dealt with have been extremely professional and responsive to what I was looking for. I've purchased 3 cars there.

Car Crazy Guy

25 de dic. de 2011

The service dept is excellent in repairs they fix to BMW stands. But, hang on to your wallet the repairs are expensive. Higher than other dealers out of the area. Order your parts from other dealers (savings could be 50% less) and have BMW of Seaside install the parts in order to save money.

Donjimmyg

12 de dic. de 2011

I have purchased four BMW from this dealership and have found them to be friendly, informative and helpful. Their service department is excellent for all the work to be done on my cars.

joe daniel

10 de dic. de 2011

My wife is a ANGLE and knows people. Larissa believes Joe Padilla tells her the truth ever time and she trusts him to do whatever he says right the first time.Joe Daniel //jsdaniel1athotmail.com

LuluBrigham

8 de dic. de 2011

This is our second experience with BMW of Monterey. We found the sales and financial staff very helpful. Jeff, our sales rep, was knowledgeable and not at all pushy. His personality made it very easy to ask questions and get clear and accurate answers. We weren't looking for a high pressure sales job and Jeff's easy going manner made our decision to purchase not one but two vehicles on the same day very easy. Julia, in the finance department was extremely helpful working with us to work out payments that were acceptable to us. She made our options of the various warranties available easy to understand. At the end of a very long but happy day, we left with two pretty terrific cars - a mini clubman, which my husband had many years ago in England, and a BMW x5 , my dream suv. Would I recommend this dealership to my family and friends? For sure!

hongocnhu

3 de dic. de 2011

I feel so glad and comfortable when purchased a vehicle with your dealer ship. Especially, I have a chance to work with Michael Godick as he's very nice, kindly and very responsible in his job. I'm so glad with the vehicle that I got from you. Thank you very much!Best regards,Kristin.

wcshukis

13 de nov. de 2011

The sales process allowed information to be gathered so a purchase decision could be made, and was very professional. The paperwork portion was streamlined so minimum time was needed to complete the purchase.

dianadupre

12 de nov. de 2011

I leased a new 2011 BMW through Gabe Sollecito and couldn't imagine working with anyone else. This was my second lease with Gabe. His client service is excellent! Thank you Gabe and to everyone in the finance department for working so hard and for getting me such an amazing deal on my new car and my lease return!

Terri S.

1 de nov. de 2011

Our experience at BMW of Monterey was exceptional! Bob Thomas is very professional and helpful! He made our buying experience easy and hassle free! Will definitely consider BMW of Monterey again when in the market for another new car!Terri & Jeff

stevenlgarner

31 de oct. de 2011

This is the 5th to 7th BMW my family has purchased through Bob Thomas. While we certainly like the cars, the service from Bob is a huge draw.

LeslieBC

27 de oct. de 2011

I purchase vehicles at BMW of Monterey because of the amazing saleperson Gabe Sollecito. I could easy go to Stevens Creek or another BMW dealer, but return to Monetery simply because I feel that Gabe provides me with such excellent service. I feel that when he sells me a car that he is giving me the best deal for me. He is honest, smart, professional and kind and a wonderful asset to BMW. I would follow him to any BMW dealership! This time areound I was also fortunate to meet the finance manager Stephanie. I cannot tell you how wonderful she was in helping get the best financing. I am sp pleased with my latest experience. BMW are incredible machines and I love to drive them, but if I did not have such great customer service, I would drive something else. It's all about how you are treated and Gabe and Stephanie understand this. Everything about this dealer is exceptional.Thanks, Leslie Connors

olkorling

27 de oct. de 2011

Absolutely the BEST car purchase experience I've had in my life. I've purchased three new cars in the past four months alone and I dreaded every one of them. I generally don't think much of folks in the car sales business. It's unlikely that will change, but my experience with BMW of Monterey wasn't anything like my previous purchases. There was no pressure. I did my research ahead of time and when I thought I was ready, I entered tke dealership ready for a hard negotiation over price. I believe in being fair with the dealer as I know that they are a business, but I expect them to be fair with me as well. This is the first dealership that didn't play a lot of games with me. I told them what I thought was fair and how I arrived at my price and before I could finish, the Sales Manager (Joe Adams) told me that he only wanted my business and he quickly beat all previous offers that I had from other BMW dealers in the area. He also beat the price I was prepared to pay based on my research. My initial Sales Associate (Steven Wright) was extremely knowledgeable, helpful and patient. I had to special order my car and he retired before it arrived, but he did a nice hand-off to my new Sales Associate (Jeff Morgan) who was absolutely great. Again, no pressure, great communication, and very thorough and helpful during the delivery. Each of these gentlemen are very personable and professional and I would highly recommend them and this dealership to anyone who is looking for the products they sell. While mine was a business transaction and I'd never spoken to Joe, Jeff or Steven before, they really made my wife and I feel like we were long-time friends. The product is good, but I ended up buying it based on my experience with these three and I have already tried to steer my friends who are car shopping toward them. I've NEVER posted an on-line review before, but they earned it!

himjhamb

26 de oct. de 2011

I had a great purchasing experience at the BMW of Monterey. George was exceptional in providing me with a great buying experience. What really got me was the personal attention he extended along with the patience he exhibited in working with us through the process. We live in the bay area and we purchased our vehicle in Monterey despite the fact that there are probably 5-6 bmw dealerships around our house. That goes to say how much we enjoyed our buying experience at the BMW of Monterey.This review would be incomplete without a mention of all the supporting staff that worked around George to make this happen... Gary Kihs worked tirelessly with us through the negotiations to make it work for both us and the dealership (yes, it has to work for both parties for the deal to go through... :). Michael "Misha" Godick has been great with handling our "post sales" experience.Needless to say, BMW of Monterey is on the top of the list as far as my choice of a BMW dealership is concerned.Himanshu

lew.jenkins

19 de oct. de 2011

I drove 120 miles to deal with this dealership since I have had such a tremendously positive experience in the past. They surpassed themselves on this transaction. I highly recommend this group and Bob Thomas in particular

fstblkcar

18 de oct. de 2011

Been going to them for years because I keep my cars along time. Mike the parts manager is excellent, when there is a deal on something he'll let you know if you want him to. I have a 335i and when Dinan offered a special sale, which is rare, he let me know about it and I saved thousands doing an upgrade I wanted. My mechanic, same person works on my car every time there, did the install... I didn't want any unknowns when you're boosting the power of a twin turbo by 25%. If you don't want to be bugged, no worries. Mike and his team have a lot of experience and know the product, what BMW offers, what tires the community is moving to for performance or ride if you want and what after market equipment is available as well as if it impacts your warranty. You just can't get that service from an independent or general auto parts store. Makes it so much easier to go to someone who knows what they are talking about when buying parts and they communicate with the shop folks better than any dealer I've worked with. The prices are very competitive with all the chain stores on parts and labor, so it's great to know you have one guy working on your car, one set of maintenance records and a team of folks you can talk to. I only go in for regular maintenance on my newer car but on my older BMW they take care of the wear and tear items too. So it's nice when you can be comfortable with the fellow on the shop floor ask questions, the parts guys know you and your car, the service rep is on a first name basis. I was worried when the dealership changed hands, new management historically does a bad job when it comes to long term customers but so far the parts and service guys have been steady and doing the same great job for me.

lrgreen2

17 de oct. de 2011

The entire staff was very friendly and helpful. My son was purchasing his first car and they did everythng they could to make the process eas to understand and completely transparent.

Min_2006_BMW

16 de oct. de 2011

Mr. Julian Ordonez has been the focal point for us since we acquired the 2006 BMW 325i. We know that we will receive good answers, and if not, Julian will do the right thing in finding out the answer. Really impressed with Julian's customer service P & Q's. Always a pleasure to see Julian. Julian is one of the people that we recognize with thank you gifts during the Christmas Season. Julian's professionalism and efficiency is sincere and honest. We wish more employees would have Julian's demenor. Julkian always ensures that the work performed is the work required. We know that when Julian returns the car to us, then the work was completed as needed and as promised. Excellent work by Mr. Julian Ordonez.

geoken

29 de sep. de 2011

The sales experience was very good. Both salesmen were attentive, friendly and worked hard to make sure we were happy and well informed about our options. We changed our minds a couple of times and were given knowledgeable help in finding the right car for us.

Peter Viviano

27 de sep. de 2011

Buying a new car can be a stressful experience. Everyone at BMW of Monterey made every effort to insure that it was not. Gabe Sollecito our salesman was curtious and knowledgeable. We did not feel rushed or pressured in any way.The total experience from beginning to end was wonderful. I feel so good about the car I bought and the journey getting there. Thank you BMW of Monterey and Gabe Sollecito for making it that way. Pete Viviano

yifeng yang

25 de sep. de 2011

this is my 1st bmw, used, their price beats my local bmw dealers, either mountain view or stevens creek , i also had a very pleasant buying experience with the salesperson Michael Godick. the car is so great, over my expectation of such a price!

inannie

15 de sep. de 2011

We have been going to BMW Monterey forever...and ever! I know what to expect, who to talk to, since several people have also been there ~ forever. Customer service is great and when it's not, they make sure everything is resolved. They aren't pushy sales people...because as we all know...BMW's sell themselves. Our sales rep, Ms. Terri Ross was very accomodating and took care of our needs. Sale closed! We love our 6series convertible. It is AWESOME and love that it purrrrrrrrs. Oooohhhhh la la. Thank you BMW for staying around all of these years in one of the most beautiful places in the country!

bobzinga

6 de sep. de 2011

BMW Monterey is absolutely terrific! They will make it right for the customer.I highly recommend BMW Monterey for new and affordable used cars. Their customer service is unmatched!

dgbille

1 de sep. de 2011

I love my car!Love the smooth ride and the way the X-3 handles. The stereo system with Satellite Radio sounds great too! I ordered exactly what I wanted, color exterior, interior and all the amenities. Can't wait to get my ski racks to go skiing! Let it snow, Let it snow, I want to GO! Thanks a bunch!

JBarath

19 de ago. de 2011

Monterey BMW goes out of their way to insure satisfaction by creating an exceptional customer experience whether seeking information, rectifying a problem or selling a vehicle. In addition to being professional, they take a genuine non-conditional interest in their customers. I highly recommend this dealer to anyone considering purchasing a new or previously owned quality vehicle in the Central Coast area.

tmbeach

17 de ago. de 2011

I was greeted with a smile and a genuine willingness to help me find the perfect car. The financial specialist and manager went out of their way to find the best deal for me on the perfect car for me.

mpg2d

15 de ago. de 2011

What a great car! What a great buying experience! No nonsense deal! They beat the prices of the dealerships in the Bay Area and Silicon Valley. I am very pleased by this experience at this dealership and with the salesperson, Michael Godick.

ferdy09

14 de ago. de 2011

The ultimate car buying experience! Steve Wright is an excellent client advisor and very professional.He explained details very well, gave us lots of information, and made us feel comfortable with the car buying process. Everything went smooth and fun.

lamgiang

13 de ago. de 2011

I was treated professionally during the entire car buying experience. BMW Monterey offered a more competitive quote for a special ordered X3 as compared to two other dealers' quotes in the Bay Area. The estimated delivery date was accurate, and the salesman was patient with me in answering all questions about delivery date and my several color and option changes during the order process. Would definitely recommend BMW Monterey and come back for future BMWs.

serratoo

11 de ago. de 2011

Bob Thomas was very friendly and my husband and I were very happy with our purchase. He made the purchase experiance very memorable and comfortable for us.

kimgilbreath

22 de jul. de 2011

The experience from walking onto the lot was great. Cliff Gaston is an outstanding salesman. He really knows his business, is a delight, thorough and easy to work with. The process was enjoyable in spite of a glitch from the factory. Cliff handled it very calmly, and was sincerely apologetic and professional. He went out of his way to speed up the delay in delivery. I look forward to being his customer for a long time to come!Steve, in the leasing department, was also a pleasure to work with. The leasing process was seamless.They both made purchasing this car fun and not a hassle. They certainly lived up to the BMW reputation!

Caleb L

18 de jul. de 2011

This is my 2nd BMW I've purchased from Michael at BMW of Monterey. They have a great selection of cars and priced competitively. Michael remembered me from 4 years ago and worked hard and efficiently to get me the car I wanted and within my budget. Everything went very smoothly and nobody's time was wasted! It was all set up and via phone so when the time came I just showed up, signed the papers and left with my new car. Excellent service. I love my 335i hardtop convertible!

suzannecpink

14 de jul. de 2011

I've been a customer at Monterey BMW's service department since 2008. I purchased my previous BMW at another dealership and decided to take it to Monterey BMW for service and repairs. I was extremely pleased and impressed by the high standard customer service I always received during each of my visits. My service tech, Chris Martinez was amazing and always treated my mother and I with professionalism. He always went out of his way to assist us regardless the issue so I decided when it was time to buy my first BRAND NEW BMW I was going to buy it from Monterey BMW. Being on the other side of the dealership in Sales, was a change for me but I was very pleased with my salesman, Gabe. He was very knowledgeable and helpful. My biggest gratitude goes to Paul, manager of the BMW store. He made it possible for me to drive away in the car of my dreams. I am extremely happy with my new car and that is all his doing because he also went above and beyond to make a customer happy! Thanks Paul!!

stacib

12 de jul. de 2011

I swear I didn't run over anything. You'd have thought I felt it. Apparently I did. The net result was a suspicious bulge in my front passenger tire that was brought to my attention after a thorough detail job (another 5-star rating for the detail department), and was handled expeditiously and professionally by BMW of Monterey. My safety was their number one concern, and the whole process couldn't have been handled better.

dr4nrpeace

7 de jul. de 2011

This is the 4th BMW I have purchased from this dealership and from Bob Thomas. He is authentic, honest, caring, and extremely knowledgable about all aspects of BMW's. When I don't understand something, he explains it in terms that Ican understand. Long after the sale of the car, Bob responds to phone calls and requests in a timely manner. He is alwaysconsiderate and resourceful. I send all of my friends to this dealership to work with Bob because I don't take my recommendation lightly and I know that Bob will give them the best possible deal and he will treat them as he would his own friends. It is always a pleasure to buy a car from this dealership. It feels like I have an advocate in Bob, helping me navigate the process of buying a car, while staying within my budget.Thank you,Dr. T. Linzey

rdutt

6 de jul. de 2011

Gabe was terrific. He made the experience a very good one. Great rapport and very knowledgeable on how to handle customer and transaction. All the dealership people I interacted with were very professional and congenial, including Finance Manager and Lease Turn-in.

SGroebli

6 de jul. de 2011

I have purchased my last 5 cars from this dealership and have no complaints! Everyone is always so pleasant and helpful. I feel comfortable that everything will be in exactly the condition that they tell me it is, and if there's a problem they will fix it in a timely manner. Definately go to BMW of Monterey if you are in the market for a vehicle!

scondon

5 de jul. de 2011

My complete experience with purchasing a Certified Preowned BMW from MICHAEL GODICK at BMW Monterey was exceptional in every way. Mr Godick treated me with respect, courteous appreciation and professionalism from beginning to end. The sales process was handled smoothly and after the sale was made, each final detailing request I made was handled so that when I left I felt satisfied and happy that the car was in the very best condition possible. I felt valued as a customer, and satisfied that every concern and question was attended to.CHRIS MARTINEZ in service not only did a fine job of handling the detailing requests I made for the car, but he also took the time to sit in the car with me and answer several questions I had regarding the use of it's many special options.I would, without hesitation, recommend Michael Godick at BMW Monterey to friends and family.

slac1010

2 de jul. de 2011

My wife and I had been looking for a specific Altima for a few months when we found a for sale ad on the internet. We inquired about it through an email with Terrie Ross at BMW of Monterery. While most dealers don't want to negotiate price unless you are at their dealership and in their control, we made a sight unseen offer and Terrie said YES. The next day we drove from San Luis Obispo to Seaside to inspect the car. It was as advertised and we proceeded to purchase the car. Having been to a number of local dealerships where we felt pressured to purchase something that we did not want or spend more money than we had planned on, this was a pleasent surprise. The entire staff made us feel comfortable and treated us like family. They found financing for us at a reasonable rate. Having bought many cars over the last 45 years at new and used car dealerships and having first hand knowedgle of the car business, this by far was the best experinece I have had.BMW of Monterery deserves the highest 5 star rating available for it's sales department. They have a professional and knowedgleable staff that made purchasing a car an enjoyabe experience. The next time we look for a car, we will think of them first.

SherryDeBoer

1 de jul. de 2011

WHY? I went to Porche and said "I want to buy the new porche hybrid suv." The salesman, Peter, said, "Did you bring your checkbook?" I said "No." Peter walked away. I went to Mercedes three times in one week, pointed to the suv and said "I want to buy that car." The sales manager was busy and said she'd call me about an appointment. She never did call me. That was a month ago. Lexus salesman was OK, Toyota was good, Subaru was good. When I walked into BMW, I was gunshy and kept to myself, but Michael Godick opened his arms and said "Hi! I'm Michael, How may I help you." He then rolled out the red carpet and showed me his suv and we went for a test drive even though I told him that I did not bring my checkbook. (Actually, I don't need a checkbook to buy a car. My bank will transfer funds.) I had an excellent time with Michael. All the dealerships were either empty or virtually empty, except for Mercedes. Going to BMW was like going to a big party. There were people and dogs and eating and talking to other customers and buying cars...and yes, I bought an suv from Michael. I bought it the next day. I love it.

chuckcryder

30 de jun. de 2011

Bob Thomas is a professional salesman! I walked away feeling that he really cared that I was satisfied with my purchase. He spent the time to edcuate me and my wife about our purchases. YES we bought 2 2011s, a 740i and a 535i. If we had not cared for his service on the first one, we would not have gone back for seconds!I am a real estate broker and have owned an office for over 20 years and am pretty well qualified to recognice a true professional salesman when I encounter one. Continued success Bob.Chuck

Joanfrisoli

29 de jun. de 2011

Cliff was very helpful and extremely knowledgeable. He was honest and straightforward, and most importantly not pushy. It was the most pleasant car-buying experience of my life.

ErinJ

13 de jun. de 2011

I started my X5 shopping via e-mail (from home in Fresno, California) and BMW of Monterey's Terrie Ross stood out among other dealerships who replied. She was quick to get back to me, got right to the nut of the deal, placed my special order and kept me regularly updated on my X5's progress through delivery. My final purchase experience was equally well-organized. James Jones in Finance clearly explained the available options, had the paperwork ready for our arrival and we were in and out in no time.

allardf

8 de jun. de 2011

our 3rd BMW from Cliff was just like the last 3; excellent. we feel comfortable with cliff as far as his knowledge of the cars as well as the fact that he's working with us to get us into the car we want within our budget. He's also not one of those "slimy" car salesmen we're dealt with at other dealerships. the test drive also is a very good demo of the car's features and capabilities. we also were able to reach a deal within a very reasonable timeframe and knew we were getting a good deal. overall, i'm sorry to hear cliff is retiring, but have appreciated all his work with us on all 4 our of BMWs

sbrownlie

4 de jun. de 2011

My overall sales experience was excellent. I bought my last BMW from this dealership.The service department can be hit and miss at times. Sometimes there is a longwait while waiting for a service representative to help you. That is my only issuewith this dealership.

Alan M

1 de jun. de 2011

From the first point of contact to the moment I drove my certified 2008 335i convertible off the lot, Gabe was informative, responsive and easy to work with in the sale. He is knowledgeable about BMWs and cars in general, and was willing to spend the time with me to familiarize me with the features of my BMW. At my request, he arranged for a wheel swap (I wanted 18s instead of 19s)with another used BMW, and was always friendly and helpful. I highly recommend this dealership, and Gabe is a great guy to work with if you are shopping for a BMW.

gfusco

1 de jun. de 2011

The survey from BMW corporate could not be picked up because of some computer glitch.Misha was once again wonderful and honest to deal with and explained everything thoroughly. I got a little confused from Steven about the optional coverage for tire blowout/windshield cracking for about $1,800 extra. It sounded as if a nail got into the tire, a light went on the dashboard, and I had 150 miles to get to a garage. But then I was told it would require a complete tire replacement. When I called Sullivan's Tires later that day, and told them it was a Continental tire and explained the situation, the serviceman mentioned unless the nail went into the side of the tire, they could repair any Continental tire for a nail insertion--and so I was wondering why the dealership mentioned each time a nail went in, you would have to buy another $250 tire???? Can BMW corporate try to send me another survey to my email??? thanks, George Fusco

joemamafoo

5 de may. de 2011

I have never had a better experience at a car dealership! My sales rep, Walter Irish, is truely a BMW enthusiast and gave me straightforward, honest information that enabled me to get the best BMW for my money. When I first stopped in at the dealership it was only to waste some time before an appointment. 2 test drives later and I was hooked. A few visits later and I had a brand new 335XI on order. 1500 miles later and I couldn't be happier. I have always drive old, used cars. I have now learned that you get what you pay for (plus free maintenance).They also have great coffee:)

frankieandpetie

3 de may. de 2011

Thank you to Gabe and Gary for working with me until we found the perfect car for my needs! I really think of you two as my new BFFs! I LOVE driving my BMW and really appreciate the time you took in helping me realize my BMW dream!! You guys are the best!Everytime I walked into the dealership I felt like I was coming home again. People recognized me and were more than willing to help answer questions.

susan.m

22 de abr. de 2011

I purchased a certified pre owned car. The sales staff was excellent, informative, helpful and patient when coordinating with my very busy calandar. The sales rep offered to bring the car to me, stay after hours and do anything he could to make my experience a positive one. Thank you.

Mirage11156

16 de abr. de 2011

Michael Godick is by far the best car salesman I have ever dealt with. He is extremely knowledgable, friendly and honest. He is hard working and cares about his customers. Unlike my previous experiences buying cars, it has been an absolute pleasure doing business with him!

Charissa

16 de abr. de 2011

My wife and I were very pleased with the manner in which the purchase of our new 2011 BMW 328i Sedan was handled by Client Advisor Steven Wright: from initial meeting, price negotiation, and final purchase. We were impressed with the no pressure and very patient approach he demonstrated by explaining every detail and special features of our new BMW, and his finesse in handling the complete transaction, even contacting our automobile insurance company representative to update our insurance policy before we drove off with our new BMW! Purchasing a new automobile can be a pleasurable and stress-free experience when dealing with a sales person of Steven Wright's caliber!

schow1964

13 de abr. de 2011

Michael was very knowledge about the vehicle. He was very courtesy, a true professionally. I was treatment more like a friend, instead of just another customer. He worked the best possible deal for the car and my trade in. It was a win win for both me and the dealership. I would recommend BMW of Monterey to everyone.

BlueDevil

11 de abr. de 2011

Everyone was exceedingly helpful and professional. I came to the dealership focused on a particular car and had a price in mind for the same. There was absolutely no sales pressure and when I got presented with the initial offer it was better than I expected and in line with what I wanted to pay, or even better. Bob Thomas was great and knowledgeable and refreshingly, instead of making up an answer, he would say "I don't know" when he didn't know, but then researched the answer and got it for me. True class. Scott Koster was also very helpful and I made the initial contact through him. My family will certainly return when it's time to purchase our next vehicle.

Vsteel

9 de abr. de 2011

We had a great experience. Bob was so helpful without pressuring us in any way. We drove several cars since we weren't sure which model we wanted, and Bob was patient throughout. Once we made our decision, he handled the deal quickly and efficiently. The financialmperson was also exceptionally nice and efficient.

walter bilger

9 de abr. de 2011

I was able to select the model that I wanted at a price within my budget. The salesperson's expertise was especially helpful in fulfilling these requirements.All questions I asked were met with helpful efforts to address them without exception.The salesperson was especially helpful.

lpbisme

8 de abr. de 2011

My experience was great from beginning to end. Client advisor Gary Kihs took the time to contact me about a car for sale, and it is the perfect car for me. He was knowledgeable, professional, and helpful as we executed the sale in a timely manner. He followed up the sale a week or two later with a call to see how I liked the car. He was thoughtful and polite. I would definitely recommend this dealership.

wrichards

6 de abr. de 2011

Very friendly dealership with a great sales person. Everything was done to make this experience very satisfying. The car was well prepaired and ready when promised, financing was done very quickly with a very good rate. Service was very friendly and returned my call with the information that I had requested.

bmwratings

3 de abr. de 2011

My 2008 7 Series had a very bad navigation system and cell phone design. Also, the service at the two BMW dealership in the Silicon Valley was far below average (owned by big coporations trying to reduce cost). I had decided to buy a Mercedes from a dealer in Monterey and I stopped by BMW of Monterey on the way because of ratings at "DealRater.com". Mike (Michal) was great! The new 7 Series had dramatically improved navigation and cell phone capability - any Mike could actually demo them properly. Their service has several features that make it look much better (even though they are also owned by a different big company). The car exceeds my expectation and they have followed up with several contacts to make sure things are o.k. Very positive experience. And, the paperwork only took 20 minutes - beat that!

lee murphy

20 de mar. de 2011

The dealership was very honest on pricing vehicle. Walter had suggested web sites for pricing vehicle which I took home to investigate before my purchase. I counter the price given the next day and it was accepted with a little counter offer (floor mats). It made me feel I made a great deal.

timsdrums

18 de mar. de 2011

Great deal; the car was as advertizedLow pressure; no sales pressure this is what we wanted and what we gotLow stress; no games fair priceDelivered as agreed; there were a few items that we wanted that were not in stock, they arrived as planned yesterday in perfect conditionOverall: Smooth transaction, Cliff was very easy to work with, we are 100% happy, and the biggest compliment is that we will return when we are ready for another BMW....Tim

wilhelmweber

11 de mar. de 2011

We have been dealing with bob Thomas for 25 years, ever since he began to work for the dealership. He is courteous, professional and goes the extra mile to make things work. Also, the financial staff was helpful and swift in assisting with the signature of all the paperwork.The phone manners of the receptionist are excellent and worthy of a high-end dealership.

ski&mary

9 de mar. de 2011

Mr. Bob Thomas my salesperson, is a real asset to the BMW family at BMW of Monterey. Thanks to Bobs easy going demeanor along with his thorough product knowledge made my BMWx3 buying a fun experience. I enjoyed the one on one low pressure selling method he conducts. I am looking forward to my X3 as it goesinto the build cycle, it's more than just a car, it's a precision machine waiting to be motored. Thanks for allowing me to express my honest appreciation. Lee H.

selfdoc

4 de mar. de 2011

The dealership is elegant and clean. The staff is polite, polished and friendly. The negotiations for our car purchase went very smoothly and were fair for both seller and buyer. The sales representative went out of his way to be helpful, explain the car, arrange for final detailing of the car and to deal with a few small spots that were missed in the detailing process. We feel extremely well treated, treated as if we were special and would unreservedly recommend this dealership to friends and family.

ahagins

3 de mar. de 2011

I have worked with BMW of Monterey for a number of years. They're always very courtious and work hard to meet my needs.Bob Thomas has been my salesperson with every car I've purchased through BMW of Monterey. He's great! Always available for all my questions and takes the time to make sure I understand.

jsodano80

28 de feb. de 2011

It's the best dealership on the coast. Everyone was very friendly and the atmosphere was very high class. I Will do business there every time! Only stepped foot to look at some of the cars but ended up walking away with an awesome deal. The value of the trade in was something to be desired. Other than that, excellent.

ridgemarkzigs

13 de feb. de 2011

Excellent demonstration of the car during the test drive. Answered all questions. Negotiated price professionally. Whenever one from client service was not available the other who either had or found answers to all questions asked by me or my wife. Promptly called to return items that had be left in the vehicle we traded. Offered to continue to work with us to help us understand the technology in the new car.

brad smith

11 de feb. de 2011

My wife shopped around the entire central coast for a used BMW. She shopped for several weeks. She came across your dealership in Monterey online while searching for just the right car. She got a hold of Gabe and discussed the possibility of working a deal involving a trade in. Gabe was very helpful in making the numbers work for both parties. He also was very helpful in finding the right financing, taking our loan from 6 yrs to 5 and lowering our payment by a hundred dollars a month. Needless to say that made me happy. While at the dealership we were greeted by many of the employees and made to feel at home. We would like to thank for such a pleasant experience and look forward to doing business with you in the future.

hannakame

5 de feb. de 2011

I had a very good exprience with monterey ca BMW dealer. speccially bob thomas was excellent job. Very kind and much more knowledge about bmw car.I was very happy with bmw also thank you to bob thomas. HOwever I would like to recomned to all my friend and family. Thank you. sincerely hanna choe

oneely

21 de ene. de 2011

Wonderful service, friendly, guaranteed work. Joe always makes sure that my car is kept in top shape and expedites all my service. On my last visit he made sure that I used a coupon to get the best deal. I feel that he cares about my car and he gives me great peace of mind knowing that he checks on every little detail when I bring in my car for service.

Sorani

20 de ene. de 2011

I Had a great experience at Monterey BMW. My salesman, Eddie Ortega and I did the deal over the phone. He answered all my questions and always followed up with information and phone calls. I live 80 miles away and when I got to Monterey BMW I was warmly greeted and made to feel very comfortable. Everyone from Eddie to finance to delivery were professional. I've bought a lot of cars in my life and this was the best delivery of a car I have ever had. I'm even driving all the way back to Monterey BMW for my 1200 mile service! To all at Monterey BMW thank you! Sincerely Ralph Sorani

rwt111

20 de ene. de 2011

Cliff Gaston is a tremendous individual and a great sales representative for BMW of Monterey. He is the best! I have purchased BMWs in Monterey (only BMWs for my personal use) since 1977. I have always been pleased with the sales and service staff at BMW of Monterey.

ua633

19 de ene. de 2011

The entire process was easy, professional and smooth. The vehicle I wanted was not in stock and the team hunted the country to find the vehicle I wanted and then were able to trade for it without increasing the price we had agreed upon. The vehicle is amazing to drive and the entire team at BMW of Monterey was and continues to be outstanding.I did all the legwork by phone and e-mail and when I went to the dealership, everything was planned and ready. I never waited for more than 2 minutes and was in and out in record time with no surprises. If you live out of the area, it is well worth the drive to be treated so well!

elgatoca

18 de ene. de 2011

BMW produces one of the finest automobiles in the world, if not the finest. As with all automobiles ,as time goes on, attention is needed to keep the vehicle in top running shape. The service and attention one receives is the mark of one of the finest dealerships in Northern California, Bmw of Monterey. Julian has been the go to guy for me for a number of BMW's that I have owned. Not only does the job get done right the first time, Julian always takes time to explain what was done, and the car is ready on time. Please give BMW of Monterey serious consideration when purchasing and service for your BMW.

florin

17 de ene. de 2011

Everything from sale to service is great! all staff is friendly, the complimentary coffee is great also! i am so happy we have such a good dealership in our small town! iThank you all! i cannot wait to replace my current car so I can deal with them again. i recommended the service dept to all my friends/relatives.

25dogs

13 de ene. de 2011

It was a cold, late, rainy, New Year's evening of this year, when my red dash light came on and I saw that the car was overheating. This was on Hwy 1 outside of Monterey, CA and pulled off the road to the closest gas station. I put some water in and let it cool down but still the light stayed on. I was forty miles from my house with no way to get home so I made my way to the BMW dealership just a few blocks away.When I pulled up to the dealership their lights were still on and a few sale reps were at their desk. I walk up to the first rep I came to and explained my problem and asked if there was a car rental near by. He told me that since it was a holiday and late only a few were open and none near here. With that said, my new friend Walter Irish said he would be off work in less then an hour and would be happy to drop me off at my house. It turns out he lives in my direction but it was at least thirty minutes out of his way to get me to my home.Walter helped me dropped off my car at service, and then I waited for Walter to finish with a customer. As we were getting set to leave the sales manger Scott Koster came over and introduced himself; very nice guy. Since Walter had a smaller car Scott asked him if he cared to take one of the new loaners for the evening to make me more comfortable.Off we went into the rain and cold in a very nice BMW. Walter and I had a great conversation all the way to the house and none of it about how he was going to get me into my next car. It was one of the nicest experiences I have ever had from any dealer anywhere. I was more than service; it was person being just a person with a genuine concern for someone in need of assistance.Dealerships talk about customer service coming first; at this dealership its a reality. Thank you Walter and Scott for being there for me. I will be seeing you for my next car when the time comes.Dennis High

slhead

13 de ene. de 2011

Was greeted on arrival by numerous service staff with genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded and minimum time was required to get service request prepared. Friendly disucssion with service advisor while doing this. Current service advisor remembered me from last visit as on all previous visits with former service advisor. Discount coupons were honored immediately and reflected in final bill. Separate staff set up paperwork for loan vehicle which was ready and immaculate. Was called by service advisor as soon as car was ready. He had to use own cell phone since local phone service was down. Car SPA service resulted in immaculate care with great attention to detail.

daverandall

5 de ene. de 2011

We came to these guys with a tough scenario. We needed a 2010 Tax Writeoff at the last minute, but we did not want to compromise on the vehicle we wanted. These guys scoured the inventory EVERYWHERE. I had other dealers looking too. The other dealers were offering me compromises. BMW of Monterey got us exactly what we wanted. The old saying, "Beggers can't be choosers" is not true. At BMW of Monterey, Beggers CAN be choosers. Thanks guys. You got us the SUV we would have ordered had we had the time.

Beamer2

30 de dic. de 2010

This is my third lease and again 100% COMPLETELY SATISFIED!!! Great customer service from everyone but BOB THOMAS is OUTSTANDING!! Everytime I go into the dealership we always get waited on so fast and anytime i have ever called Bob he is ALWAYWS willing to help over the phone or in person. TOTALLY RECOMMEND!!! Thank You.

Skyline1

30 de dic. de 2010

I never thought I would be writing a "Review" on the Internet,but every once in a while someone does something exceptional and I wanted to let other car buyers know of my experience. Bob Thomas, Client Advisor, more than went the extra mile to make me a satisfied customer. His professionalism, knowledge and willingness to explore solutions to solve problems made buying a car a positive experience. I felt that he listened to me, respected me,and genuinely wanted to make me a happy customer. As a result of Bob's efforts as well as that of the general manager and other support staff I strongly recommend BMW of Montery.

cathyscherzer

17 de dic. de 2010

The team at BMW of Monterey was awesome! They were so patient with me...I told them exactly what I was looking for in terms of price, mileage, size, color and they found my perfect car !!! I would recommend BMW of Monterey to anyone who was looking for a new or used car.

dtrachier

15 de dic. de 2010

Roel is always extremely helpful and friendly. He makes the service experience a pleasant one! The customer service at this dealership is beyond stellar...they always offer refreshment, courtesy shuttle, and pleasant conversation. They stand behind their work 100% and I have never had to worry that my auto service was done incorrectly.

JimMetcalf

13 de dic. de 2010

The sales person was very helpful and has impressive BMW knowledge. He helped set up the computer and explained the Navigation details and then transferred my cell-phone address book to the BMW on board system. the reason I traded my Infinity was because of dissatisfaction with the local deler-(Cardinale). BMW of Monterey has a strong reputation for outstanding custermer satidfaction so I visited there. the sales team was helpful and straightforward in their sales presentation. I bought the 335i without any unpleasant moments! I will not hesitate to recommend BMW of Monterey to my friends!

nicole rude

13 de dic. de 2010

Excellent service-pleasant experience- very helpful- Misha Godnick was very helpful, he understood my unique needs and put me in the right vehicle. Every one made a real effort to be of service.-very friendly and accomodating-nice enviroment-even men washing cars were nice

LowellNor

11 de dic. de 2010

Second service after covered service. Staff is excellent. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. Roel is excellent in explaining what service is needed and when. I have been a customer of the dealership through several owners. I guess I just like the cars and the service personel.

padillap425

10 de dic. de 2010

Im very happy White mr. Roel Vela they give me all attention when i drop my car for the service I'm happy all service are perfec the price for the service is okey my mr Roel they call when the car is redy thank you very much I'm very happy white you service

bsox731

10 de dic. de 2010

BMW of Monterey is an exceptional car dealership. The sales department is informative and supportive, at no time did I feel hurried or misguided. Since the purchase of my 335i coupe back in January, the service department has been accessible, comforting, fair and professional. After 10 months my car was making noises, I took it in and within a couple hours I was politely informed that a defective muffler had been sold with my car, a new one had already been ordered from the manufacturer and would be in within one week, and that the service department would replace it at my convenience- all at NO cost to me. BMW of Monterey is a five-star dealership, they have experienced staff, wonderful customer service and the best coffee in Seaside, not to mention a good stock of sharp beemers.

brconrad

8 de dic. de 2010

Roel Vela was exactly what you would want in a customer service rep. He made sure to get my car done as fast as possible and was a pleasure to talk to. He has a great sense of Humor and checked up on me mutiple times while I was waiting. I feel confident that he would be able to help me with any problem that I have in a professional and timely matter.

dpeterson599

7 de dic. de 2010

Prior experience. I leased a vehicle from this dealership before and had a completely great experience with all facets of the deal. That is why I travelled 140 miles from the Central Valley to do business with this dealership again. I will continue to recommend this dealership to all who are interested in an excellent experience and deal. Well worth the drive. And of course I'm doing it in a BMW, which just makes it that much better.

mattanimalman

6 de dic. de 2010

I enjoyed working with Terrie, very low pressure, good sense of humor and thoughful. She is a good asset to Monterey BMW and if I owned the dearlership, I'd probably put her on the floor in addition to carrying on with internet sales. All in all, it was a good experience buying in Monterey and I felt that the price was at least competitive with some of the larger Bay area dealerships.

brian

6 de dic. de 2010

After locating my car online I contacted the dealership directly. The salesman assigned to me was courteous from the get-go and promptly returned calls as well as helped provide information about this vehicle. I traveled over 150 Miles to the dealership to buy this vehicle and would do it again.

vwrbeverly

4 de dic. de 2010

Roel Bob and Chris are excellent in their customer service they provide full explanations,promptness on getting work done well and people on their way. They are extremely knowledgeable and considerate. They provide shuttles and loaner cars which is a great convenience.

Fatpolish

2 de dic. de 2010

Service was excellent! Did not feel pressured to purchase a vehicle. This was our first BMW purchase and being that we were treated so well, it won't be our last. I would recommend this dealer. Very helpful and willing to answer any questions you may have!

stjames88

1 de dic. de 2010

This is the 2nd car I have purchased from BMW of Monterey. Their staff are all very friendly and professional, and their prices are fair. Both of my purchases were handled by Walter Irish and he did a wonderful job on each occasion. I have also used the service department at the dealership and they do an outstanding job as well. I would highly recommend this dealership to anyone in the market for a new BMW or other used vehicle. I also strongly recommend the service department.

suzannemurphy

1 de dic. de 2010

I walked into BMW on Sunday afternoon meeting Walter Irish. I let him know we were interested in trading in a BMW M3 for a small suv. He reccomended the X3 (we need small- moving to Korea). Monday morning we dropped off the M3 for apprassal, Monday night we test drove an X3 and made the trade.Walter Irish- stayed over 2 hours past closing time to do all the paperwork. We drove home with our new "used" X3. BMW Monterey has since detailed it and ordered us new floor mats. Walter has worked above and beyond to expediate things for us as we prep the car to send it overseas. We are so VERY pleased with the service. I was sad and hard for my husband to give up his M3 but we know we will not be dissapointed with another BMW.THANK YOU to Walter, Scott, Chris and James in Finance for all staying late and helping a military couple who are on a very short timeline to get things accomplished.

rbconner

29 de nov. de 2010

This dealership is great! The customer service especially in the Parts and Service Department are top notch. I had a great experience, and it has improved my thoughts on the car buying experience. I only wish I had done a little more research on the car pricing for the vehicle I purchased, I think I could have gotten an even better deal...if I had more knowledge. I went in to buy a certain car(which I had done a lot of research on) and ended up leaving with a different car in which I had only done a little research on.

stacib

28 de nov. de 2010

Purchased my new vehicle from this dealer and was pleased with everything from the order process through the final delivery. I was treated with the utmost respect, which is always a concern when you are a woman buying a car. James worked with me on the financing without selling me anything I didn't need. Bob Thomas delivered the vehicle and explained the functions without condescension. The general manager, Paul Giovino, checked in several times to make sure that the process was completely non confrontational.

schoolsky

25 de nov. de 2010

Service was top notch, employee went over all the service requirements and was well informed on all aspects of my vehicle. Great deal of professionalism and I also like the fact that my car is always cleaned upon completion of service. I'd definitely recommend this dealership to my friends and family.Of note, I purchased my vehicle up at Stevens Creek BMW and although I'm happy with the vehicle and the price of purchase, the overall experience was terribleI find. Furthermore, its interesting that after almost 2 months I still haven't received an evaluation to provide BMW on the initial purchase.

cmfowler20

24 de nov. de 2010

Roel Vela made sure all my questions were answered and gave me great customer service. He made me feel comfortable during my visit and I will most certainly make this the dealership that I bring my car to for all of its needs. I will recommend this dealership to my friends and family.

jandoy

19 de nov. de 2010

Roel and the rest of the workers were very friendly.They helped us through the whole process and explained to us the problems with my vehicle.After they fixed my car they gladly washed my BMW and put some gas in it i was very happy with the service.I would recommend Seaside BMW to anyone.

lbrillhart

16 de nov. de 2010

A very friendly and professional staff. I noticed that they listen before they speak and that tells me that they are polite and attentive. They are very knowledgeable and helpful. The automobile is just what I could have hoped, great style, great quality and great performance.

kristin_przekurat

11 de nov. de 2010

Mr. Bob Thomas has helped me purchase two BMW's and was a great support to me during both vehicle transactions. His knowledge and no pressure salesmanship should be commended and an inspiration for others to follow. Roell in the service dept has also gone way above the call of his job duties for me everytime I have been to the dealership along with his patience and personable personality.

elgatoca

9 de nov. de 2010

I have purchased a total of five BMW automobiles from this dealership. Three from the old MY BMW, which was ok, but not the level of the newer Lithia Group ownership. From the first impression of walking into the show room, to the discussion of purchasing a vehicle, this dealership is a cut above the rest. I have been to the larger BMW dealership in Santa Clara Valley, where it is a challenge to get the attention of a sales person. When I first met Bob Thomas I knew this was going to be a different experience. He answered all my questions, including the important cost of the vehicle, and he let me decide what was best for me. Ahh, but how about the all important follow up after the purchase? Bob was, and is always available to answer any questions about the features which can be quite complicated. Hey wait a minute, I sounding like a family member or spokes person for the dealership, which I am not. This is a five star dealership. or a # 10 on the BMW rating scale, 10 being the best.

oagrintel

9 de jul. de 2010

They had 2 used cars I was interested in, I brought in the NADA / Kelly Blue Book printouts for the retail value on both of them and they told me those numbers meant nothing. They offered me a price below wholesalre price on my trade-in, saying that's all they could get for it at auction. So I left and won't go back. The kicker for me was when I just looked on-line (a couple of months after leaving them)and found those same cars (same VIN #) at other dealerships... so they wouldn't sell them to a customer at a fair retail price, but they would sell them at auction... brilliant.

robcruzer

5 de oct. de 2006

I would buy another BMW from MY BMW because of the personal attention and service I was given by Gen'l Mgr, Bob Gee. I had a warranty issue on a brake problem on my new 330I (Euro Delivery progm) that was subsequently repaired after the car was delivered home. After repeated calls to the Euro delivery Ctr I was put in touch with the Mr Gee, who listened to me, researched my problem and was able to get warranty coverage on my brake repair. I would also like to thank svc mgr Julian for his exceptional service and care. Please check out MY BMW before visiting other dealers. I did and they have me as a customer for my next new BMW.

knut

9 de jun. de 2006

For me it would have been a 75 miles trip as well, but with the stellar rating below and the abysmal record of BMW dealerships in the bay area, I thought I'd give them a shot.Salesperson was quick to respond to my email inquiry regarding when they'll have their first E92 coupes in the showroom, but when I followed up with asking about the time-frame for European Delivery, he didn't bother responding anymore. This must have been his way of telling me that the dedicated European Delivery section on their web site is just for decoration purposes. To be fair, he did volunteer an invaluable piece of information before ending the conversation: they don't have any mark-ups on their cars. Hear, hear! I guess this is what they mean by "low prices every day".What should have made me suspicious from the start is that they advertise the outgoing E46 model with the respective old prices and data alongside a picture of the upcoming E92 coupe. That's rather misleading, to say the least.Quote from their web site's intro page: "Our values - integrity, respect...". To that I can only say: actions speak louder than words.