Brian Choquette

23 de nov. de 2021

Been working with Basel at BMW of North Haven for years. Always extremely professional, honest and exceeds expectations. If you dread the car buying process I can assure you that working with Basel will be a breath of fresh air. After the sale, North Haven's service department maintains the highest level of care. Overall great experience from A-Z.

Lorenzo Marchetti

6 de nov. de 2021

Fantastic experience. Andy was very professional and courteous throughout the buying process. The dealership was willing to work with me and my needs, and offered a very good price on my trade-in, especially compared to what other dealers closer to NYC were willing to offer me. Thank you so much!

Jay Wang

25 de jul. de 2021

Stephanie is great. Just bought a X5 from her. This is not the first time I worked with her, and I’m sure it will not be the last. She is so easy to work with, very polite, very trustworthy, no back and forth nonsenses. I would say she is the reason why my wife and I bought the new car from North Haven BMW. She really made car buying a fun and smooth experience. By the way, the reason I gave her a five-star was because there was no 6. Thanks a lot, Stephanie!

Reyhan Ocak

22 de oct. de 2021

Worst service ever!! We purchased a used bmw 540i in August. Paid 52,000$ for it. At the time of purchase there was a very tiny scratch on the bumper, we were assured it would be taken care of no charge. We used our vehicle 3 weeks then made the appointment for the bumper. They took it in and after two weeks of us staying on top they finally said the vehicle is ready for pickup. When my husband went to pick it up it was parked in the shade so he didn’t realize the two shades of white.. our car is an eggshell white the bumper they put on was pure white. They also changed the original tires and put in used old tires. On his way back to work he almost had an accident because the tires they out on were flat!!!! Again he drove out of his way to go back and tell the managers. Manager also said how can they give this car to you like this it looks horrible! We will take care of it.. gave it back same day Oct. 1st. Got the same loaner back. We call every other day they keep saying it is ready we will call back for the time of pick up NO ONE calls back!!! We went last week to speak with 2 managers. They said they can give us the 2 payments we made and take care of the bumper job, we rejected.. We also stated that we only drove the car 3 weeks and that it has been in the shop for 40 days.Even that day they told us they will call back definitely to see what we can do but no calls!! we no longer want the vehicle back and went to attorneys for help on this situation.. If you are selling luxury vehicles you should stay on top of you employees and customers.This is no way to run a business. They are irresponsible and have no communication with their customers. Good Luck if you are thinking about purchasing anything from this dealer!!

Georgieanna Richer

13 de oct. de 2021

I've been to service department twice now and they have an extremely helpful and understanding staff. Most recently I got an oil change and as I was driving away realized I was low on gas and had to pull over nearby my service manager Allison and associate Todd were extremely helpful and came to my aid ASAP even though it was almost closing time. If I need nay further service I'll definitely be returning. Thanks!