Love my GT

9 de nov. de 2016

I purchased both of my BMW's from Andy Alexis and each time he provided exceptional customer service. Andy Alexis was very patient and demonstrated significant knowledge of BMW vehicles. His knowledge allowed for an informative discussion around identifying the best vehicle that met my transportation needs. He answered all of my questions and went above and beyond in the delivery of both of my vehicles. I highly recommend Andy Alexis to anyone who is interested in purchasing a BMW from BMW of Silver Spring.

sunny verma

7 de nov. de 2016

Last week, I bought a CPO 528xi from BMW of Silver Spring. This is my 2nd bmw from them and I really like their professionalism in all the paper work and dealing with clients. My sales adviser was Len Familant and he helped me alot in getting the details of the car, paper work in timely manner and more. He was very patient, helpful and answered all my questions. He also helped me save money on letting me know about some other credits which BMW was offering and I would greatly recommend him to anyone planning to buy a car from BMW of Silver Spring.

sunny verma

6 de nov. de 2016

Last week, I bought a CPO 528xi from BMW of Silver Spring. This is my 2nd bmw from them and I really like their professionalism in all the paper work and dealing with clients. My sales adviser was Len Familant and he helped me alot in getting the details of the car, paper work in timely manner and more. He was very patient, helpful and answered all my questions. He also helped me save money on letting me know about some other credits which BMW was offering and I would greatly recommend him to anyone planning to buy a car from BMW of Silver Spring.

elevn1986

6 de nov. de 2016

Very nice dealership and great selection of cars. Len Familant was very patient and knowledgeable when helping me select the perfect car. I highly recommend this dealership and Len's assistance for your next BMW!

frankie

6 de nov. de 2016

Ron Askew was totally helpful and very accommodating. We came in not planning to buy a car but only to look, and left with a BMW X3, in part thanks to his personal attention.

frankie

5 de nov. de 2016

Ron Askew was totally helpful and very accommodating. We came in not planning to buy a car but only to look, and left with a BMW X3, in part thanks to his personal attention.

DriverX2000

4 de nov. de 2016

I purchased a BMW X1 from BMW of Silver Spring. Len, the sales rep, assisted me in the purchase of the vehicle; customer service was great. The staff is well knowledgeable on the vehicle specifications. BMW of Silver Spring is a well-maintained facility, which comforts its customers. I would recommend for anyone looking for a new BMW in the area to check out this dealer. They have a variety of selections in their inventory. They even offer discounts on certain models along with incentives. My first BMW purchased turned out to be a great experience.

cargal 666

3 de nov. de 2016

Andy Alexis is the consummate professional. He excels in customer service and listens attentively to the needs of the customer. He is thorough in his responses to questions and goes out of his way to ensure that the customer is comfortable and at ease. I would highly recommend him for any potential buyer interested in seeking to purchase a BMW.

BMWaficianado

31 de oct. de 2016

I worked with Karen Herbert in the acquisition of a specific build of 535i X-drive. Ms. Herbert was timely and honest in her communications, and she remained professional and courteous throughout the process of negotiation. I received an excellent value and I highly recommend Ms. Herbert and Silver Spring BMW.

Deanna D

31 de oct. de 2016

Both Karen Herbert and BMW of Silver Spring provide customers with great care, service, options, and prices. First, a bit about Karen, her service is supreme, if you look responsiveness, quick turn around, answers to your questions, and professionalism, Karen is your person. It is a treat to work with her and I love her sense of urgency in providing me with the answers and solutions I seek.I really enjoy BMW of Silver Spring, because they have the best selection and incentives on BMWs in the DMV. Additionally, they think of it all, there is an house "Genius" whose sole purpose is to answer your questions about all BMW's. Jim (the Genius) is awesome and it is so refreshing to have someone that knows all the features of a car and any other information you would like to know at your finger tips. There is no heavy sell, just an informational resource. I love it! Additionally, Anthony, the Finance Manager is a rock star, he is knowledgeable about his products, excellent communication skills, and professional. This dealership really has the package deal. I highly recommend BMW enthusiasts and novice to experience superior and knowledgeable service provided by BMW of Silver Spring! I love my new X3, it truly is my ultimate driving machine!

Ariel

31 de oct. de 2016

I worked with Karen Herbert in the acquisition of a specific build of 535i X-drive. Ms. Herbert was timely and honest in her communications, and she remained professional and courteous throughout the process of negotiation. I received an excellent value and I highly recommend Ms. Herbert and Silver Spring BMW.

carguy

26 de oct. de 2016

New car technology and engineering far exceeded my expectations. BMW attempting toregister new vehicle in DC simply delays the process. Customer should have the optionto register new vehicle.

Carroll Green

26 de oct. de 2016

I recently purchased a new 320i made to my specifications. The sales agent Karen Hebert patiently walked me through the process. The car was manufactured in Germany, and shipped to the Port of Baltimore where it languished for a week. BMW insisting on registering the new vehicle in DC onmy behalf is a downer, another delay. Buyers should have the option of registering their own vehicles. The BMW technology and engineering are farmore than I expected. The BMW genius is a real plus to the buying experience.Overall, this was a pleasant experience.

White, Coury

24 de oct. de 2016

The total experience was exceptional and it far exceeded our expectations. Our salesperson was very knowledgeable and explained all of the components of our new vehicle. I have purchased over 30 vehicles in the last 35 years, but this experience with somehow different. The entire buying experience and atmosphere, was very relaxin and inviting, which was totally attributed to our salesperson, Mrs. Karen Herbert. I would without any hesitation or reservation, recommend your dealership to my closest friends and family. My wife and I, would like to personally thanks Mrs. Karen Herbert, BMW of Silver Spring, for her unwavering support throughout the entire sales process. Courtney/Lora Whitehead

stefan golding

23 de oct. de 2016

My car buying experience was awesome thanks to Ms. Hope Levy She Assisted me through the whole process. From the first call to signing the finance papers she guided me the whole way. She clearly explained to me everything i needed to know about the car i was there to purchase, she helped me get the most i could out of my trade in , and she helped me to understand the packages and warranties i could add to the car. i was very happy with the service and even happier leaving with a great car A++ for customer service. i Recommend if you are considering buying a car from here to ask for Hope Levy. She can help make your car buying experience feel simple and she care.

Hawa T

17 de oct. de 2016

Ron was my sales Person on Saturday October 15. Ron is the best in this business! He went out of his way in assisting me to get my new car. He is knowledgeable and went out of his way to make me happy. He got several options for me and the best was picked by me. It was great working with Ron Askew!!!

Tpatters

30 de sep. de 2016

I called and did a lot of business over the phone so that made my time in the dealership less. The BMW Genius taught me a lot. Chris was the beat.

VAFRMGA58

30 de sep. de 2016

I received the most ultimate and timely service from Brandi the service advisor at BMW of Silver Spring Maryland. I did not have an appointment but was treated as a VIP. I really appreciate the time and assistance I received at such short notice. Thanks for a good job Brandi!

bmw4life

29 de sep. de 2016

My advisor, Rachel Rhea , is the best in the business! Always cheerful, knowledgeable, and goes above and beyond every service visit. I will continue to use BMW of Silver Spring service because of her!

Bimmer Man

29 de sep. de 2016

Every time I bring my BMW 550i in for service, I have an awesome experience. My service advisor,Rachel Rhea always gets me in as far as scheduling and she always keeps me in the loop as far as the status of my service. I love this place!

Sal

20 de sep. de 2016

Today I was at BMW of Silver Spring. I had a really nice experience with Eric and Troia, I am a long time BMW owner including 2008 7 series and 2013 3 series, we got a 535xi M Sport this time. Thank you guys.

luc Annapolis

20 de sep. de 2016

it is always a great experience to work with Karen Herbert,she makes an easy experience,no waste of time and very knowledgeable !

Gary Callahan

12 de sep. de 2016

I recently purchased a BMW 328d from Ron Askew. He was very responsive and available to my inquiries over the phone and e-mail and even called me on a Sunday, which I had never experienced before. But when I met him at his office, he was extremely helpful and worked hard to get me a very good overall deal. In fact, after meeting Ron and BMW Genius/Sales Assistant, John Bengel, and taking a test drive, I was so impressed by the operation and options on the car, that once we agreed on the price, the deal was signed. Afterwards, I had a surprisingly smooth and pleasant experience with the financing process, which was completed rather quickly and extremely efficiently thanks to Anthony Lucas. Finally, after planning to return the next day with a friend to pick up the car, Ron arranged to have John drive my new car to my home. Upon arrival at my house, John went through all points of the car and gave me his phone number and e-mail address to contact him with any questions. I would highly recommend this dealership based on the overall pleasant experience that I had with Ron Askew, John Bengal and Anthony Lucas.

MP

5 de sep. de 2016

We just recently purchased our BMW from Ron Askew. He was extremely helpful and worked hard to help us get a price that we all agreed upon.Ron was there from start to finish to address any concerns we might have had.After we agreed on our price and started the financing, the whole process went rather quickly and extremely efficiently thanks to Anthony Lucas. We would highly recommend this dealership based on our very pleasant experience that we had with Ron Askew and Anthony Lucas.

BMW_fan

4 de sep. de 2016

I leased a 228i from Ron Askew at BWM and had a great experience. Not much haggling on prices because they started with a fair price. Another thing I liked very much was that Ron had learned what I was interested in on the phone, and was ready to show me the cars I wanted to see when I got there.Ron was a delight to work with, as was John, the genius who helped with test drives and programmed my car. This is a great dealership and they have my business long-term.

Martin0002030

31 de ago. de 2016

Recently bought a BMW 328 from here. Tae was great, he was very helpful and knowledgeable.

mtruism

31 de ago. de 2016

I am a proud, first-time owner of a new 340i and thoroughly enjoyed my purchasing experience from BMW Silver Spring. Lucky for me, I think I had the pleasure of working with one of their best Client Advisors, Tae Yeon, who was one of the most polite, respectful, knowledgeable, and genuinely customer-service focused "sales" person I've ever encountered, anywhere. Tae was extremely responsive to my initial and follow-up emails and phone calls, and was very patient and thorough with me on several test-drives. He relayed personal anecdotes and experiences with other customers to help me decide on the right trim and options, and stayed late several times throughout my purchase to make sure I felt comfortable and not rushed. Tae also went the extra mile to help me set up a Performance Delivery, tracked my car from South Africa to South Carolina, and helped me secure the best delivery date for me. This is really important, and having already made the sale, Tae could easily have paid less attention to this.. .but he kept on top of it for me. Lastly, Tae helped me make a last minute change to my lease terms that will probably end up saving me serious $- so that was much appreciated as well. And of course, I'd be remiss if I didn't also mention Tae's manager, George Borkowicz -- a no-nonsense, no pressure, cut through the BS, down to earth, genuinely nice guy. George helped Tae cut a great deal for me, advised me through several decisions on terms, helped amend my lease last minute, and helped me actually feel good about spending a good chunk of money on something. I knew I was in good hands the entire time working with George, and never felt like I needed to have my guard up (which I can't say for every BMW dealer I dealt with in my initial negotiations). Lastly, Andrew Lippincott was great to work with to set up the lease and purchase wheel/tire protection. He informed me of all of my options, why I might want each one, and also cut a good deal on terms. So, I signed all the paperwork back in April and took a while to post this review, but as you can tell, I still feel really good about the purchase, and the decision I made to go with Silver Spring BMW. If you're debating, give them a shot. Go see Tae, George, and Andrew-- they'll take good care of you.

Martin Sahakyan

31 de ago. de 2016

Recently bought a BMW 328 from here. Tae was great, he was very helpful and knowledgeable. He was very supportive throughout the process. Thank you

Steve G.

31 de ago. de 2016

I recently purchased a BMW from BMW of Silver Spring, working with Eric Scheib. Eric did an excellent job throughout the process and was very knowledgeable about the vehicle. Eric and the dealership management gave me an great deal on the car and the service has been excellent thus far.

Karen Herbert

30 de ago. de 2016

I had the best car experience ever and Mrs.Karen Herbert made all the difference!Karen worked with me very closely during my first BMW purchase.Her very natural, professional and friendly communication made me feel very comfortable to come to the dealership and consider buying the car. I was very impressed her knowledge, skills, experience, and professional advises during entire time - starting from my first call until I purchased the car.It is very difficult for me to imagine any better car buying experience then I had with Karen.She is very detail oriented and always ready to help with any questions and/or concerns.I also would like to add that all other personnel that I met in dealership were very friendly and professional also.I especially would like to mention James (Karen's Manager). I had a pleasure talking with him when Karen introduced him to me. He is very professional and has a great personality. I am very impressed that it is very important for James that customers leave the dealership happy after buying a car.I will certainly come back and proudly recommend the dealership and Karen to other people.BMW of Silver Spring has an outstanding team and Karen and James are both outstanding representatives of company.

KM

29 de ago. de 2016

I had the best car experience ever and Mrs.Karen Herbert made all the difference!Karen worked with me very closely during my first BMW purchase.Her very natural, professional and friendly communication made me feel very comfortable to come to the dealership and consider buying the car. I was very impressed her knowledge, skills, experience, and professional advises during entire time - starting from my first call until I purchased the car.It is very difficult for me to imagine any better car buying experience then I had with Karen.She is very detail oriented and always ready to help with any questions and/or concerns.I also would like to add that all other personnel that I met in dealership were very friendly and professional also.I especially would like to mention James (Karen's Manager). I had a pleasure talking with him when Karen introduced him to me. He is very professional and has a great personality. I am very impressed that it is very important for James that customers leave the dealership happy after buying a car.I will certainly come back and proudly recommend the dealership and Karen to other people.BMW of Silver Spring has an outstanding team and Karen and James are both outstanding representatives of company.

lvoltaggio

28 de ago. de 2016

My experience with this dealership was very good. Karen Herbert in particular was very responsive and considerate of my time. She went above and beyond the call of duty to make sure the process was as painless as possible. I will be coming back and will recommend the dealer and Karen to my friends and family.

M&B

28 de ago. de 2016

We went to the dealership expecting to be pressured into a vehicle. That was NOT the case. To our surprise we had the BEST car buying experience ever. Everyone was helpful, courteous and attentive. Ron Askew is the best! He was helpful, patient, and got us a lower interest rate than the one we had already had been approved for. He got us a great deal on our X5! Not to mention, our genius, John, was able to to explain all of the technology in a very thorough and detailed manner. Excellent job!

lvoltaggio

28 de ago. de 2016

My experience with this dealership was very good. Karen Herbert in particular was very responsive and considerate of my time. She went above and beyond the call of duty to make sure the process was as painless as possible. I will be coming back and will recommend the dealer and Karen to my friends and family.

M&B

27 de ago. de 2016

We went to the dealership expecting to be pressured into a vehicle. That was NOT the case. To our surprise we had the BEST car buying experience ever. Everyone was helpful, courteous and attentive. Ron Askew is the best! He was helpful, patient, and got us a lower interest rate than the one we had already had been approved for. He got us a great deal on our X5! Not to mention, our genius, John, was able to to explain all of the technology in a very thorough and detailed manner. Excellent job!

KB

26 de ago. de 2016

From start to finish buying my car at BMW of Silver Spring was a pleasant experience! Andy Alexis made that possible! I would never buy a car from anyone else!

Teddy

22 de ago. de 2016

BWM of Silver Spring has a very good team of dealer and service advisor. I bought a new car there and every time I go there for service proved to be a very satisfied experience. The service advisor Rachel is very kind and considerate. Great, great experience!

Lily

21 de ago. de 2016

Great car purchasing experience ever. Ron Askew is very helpful in picking out our first X3. Great car, we love it. The test driving and purchasing experience are just relaxing and smooth. We like to highly recommend this dealer.

August

18 de ago. de 2016

Great car, great price, great serviceGreat car, great price, great service

aug5000

18 de ago. de 2016

I purchased a Certified Pre Owned BMW 535 X-Drive, it was a great experience (in and out very quickly) and it has been a great car.

D Hartley

15 de ago. de 2016

We had a great experience purchasing our 328i. Ron Askew was wonderful to work with. He called and emailed before our appointment and had everything organized. We were very satisfied with the price. They really work with you! The whole team was fantastic! Brett Fastman lives up to his title of BMW Genius, so very knowledgeable. This was our 5th BMW purchase and it was the best. We made the drive here from Northern Virginia and it was well worth it!

Sandy

4 de ago. de 2016

Great experience buying a car from BMW of Silver Spring. The buying experience was good and I left with a car I love. Andy did a great job helping us - in particular, the whole team was well coordinated and all of the people we dealt with were on the same page. My last two experiences buying a car were not good - but the professionalism of this dealership will have me recommending it to many.

TJ

4 de ago. de 2016

I just bought a used BMW X5 from this dealer. The sales guy Ron Askew was great; he not only called me with the pictures of the car but also nogotiated the pricing with his manager even before I drove to the dealership. Although the dealership was kinda far for me; I would gladly drive an hour to buy another in the future. The entire process took no longer than a couple of hours and I got an amazing deal and an awesome car! I would highly highly recommend going to Ron and this dealer!

SandySAS

3 de ago. de 2016

Great experience buying a car from BMW of Silver Spring. The buying experience was good and I left with a car I love. Andy did a great job helping us - in particular, the whole team was well coordinated and all of the people we dealt with were on the same page. My last two experiences buying a car were not good - but the professionalism of this dealership will have me recommending it to many.

DesignDiva

1 de ago. de 2016

Rachel and everyone in the service department always treats me as a VIP, even though I'm not. I trust BMW of Silver Spring to take the best care of my car, which is why I make the trip here even though there is another BMW dealership closer to home.

Chuck

31 de jul. de 2016

This was my first time to this dealership because I noticed a vehicle online that I was interested taking for a test drive and if it was clean and well maintained was considering purchasing. Michelle came right out to the lot and asked if I needed anything (It's amazing how many dealerships in the area will let you just wander without even asking if you need help). I talked to her about the vehicle I noticed online, and she immediately got the keys so I could look it over and take it for a ride. While I did have a small amount of back and forth to negotiate what I determined was a fair price, it was a lot less painless than I have endured in the past. Within an hour we were inking the deal. Then, on top of everything else, Michelle drove to my home to pick me up and bring me back to the dealership so I could bring the car home - it was a second vehicle and I visited the dealership alone. If you are in the market for a BMW, I would highly suggest making the trip to Silver Spring early in the hunt - because they will probably make you a deal you can't refuse and it will save you a lot of time and aggravation; unless of course you just love the car negotiating experience... I also need to say that if I parked this vehicle next to a new one in the showroom you would be hard pressed to tell which one was used without looking the the odometer.

bmw8300valerie

28 de jul. de 2016

Mr. Kevin Hull at BMW of Silver Spring has been my Car Adviser for the last six years.This man is incredible in his field of expertise - - he truly knows what he is doing.If you need someone to assist with car maintenance, then Kevin is your man. Hewill explain the repairs needed to correct your auto. problems.Please see him and your vehicle will drive smoother, he's Mr. Magical. Repeat Customer,Eye-Lashes

rcarr

26 de jul. de 2016

Brandi was very thorough and let me know exactly what my 335i needed. At other dealerships I sometimes feel that they are adding on services that I really don't need. I never feel that way here. BMW of Silver Spring has continued to provide great support for my vehicle which is why I continue to return. Thanks to Brandi and the technicians at BMW of Silver Spring. Cheers!!!

Shraddha Deodhiya

20 de jul. de 2016

Kailash Joshi was a pleasure to work with. He made every attempt to make me feel comfortable with my first car buying experience. He explained each and every detail in the best possible way. BMW Silver spring is a great dealership and ensures to give the best deals for an individual.

Karen Herbert

28 de jun. de 2016

Great experience! I would recommend Silver Spring BMW and Karen Herbert!

adsnext

28 de jun. de 2016

Karen Herbert was a pleasure to work with. She handled my car buying experience from start to finish. I would highly recommend her and Silver Spring BMW. Anthony from the finance department was also great to work with. He reached out to me over the weekend and personally made sure everything was in order with my loan and other car details.Brian Burns

DJJohnson

27 de jun. de 2016

Just picked up my beautiful BMW X5 thanks to Eric at BMW of Silver Spring. He helped us order the perfect car. We look forward to years of great service.

euckersw

24 de jun. de 2016

A no-nonsense dealership that was easy to negotiate with on price, and delivered exactly what we discussed. They really made the process very easy!

Bmwx3

24 de jun. de 2016

Karen Herbert at BMW of Silver Spring went out of her way to provide me an outstanding service while shopping for a new vehicle....and yes, I drove off with an excellent deal on a BMW X3. Thank you Karen and the entire Silver Spring BMW team. Well done!

BMW X3

24 de jun. de 2016

Karen made sure that my new car came in perfect! It also came in quickly, only two weeks from the time it was special ordered. Everything went smoothly.

Ran Shapira

24 de jun. de 2016

Karen is awesome!!! she was be able to make my car purchase such a smooth, great, unbelievable transaction. If you thinking about getting a new bimmer dont waste your time going other places! Karen will give you the best deal at BMW of Silver Spring!!!

Mark

23 de jun. de 2016

I found the exact BMW I wanted, on-line, at this dealership (a 2015 CPO car). I live 200 miles away, in Pennsylvania. I also had a car to trade. I called Karen and negotiated the entire deal over the phone (and e-mail), and she made it all so easy! Fair price (on the BMW, and for my trade), and everything went smoothly. I drove down to Silver Spring the next day to pick up the car, no problems, most of the paperwork was already done, car was exactly as Karen described it (basically, perfect condition). I highly recommend BMW of Silver Spring and especially Karen Herbert!

SBisMe

23 de jun. de 2016

Leased my third BMW 3 Series in a row today. After an "okay" experience with the lease process at a different dealership last time, I decided to change dealerships to BMW of Silver Spring, where I've had great service experiences. What a great decision. I had already IDed the specific vehicle in stock via the website. It was quickly made available for a test drive. Since if was very similar to my previous vehicle, my salesperson, Karen, focused on the differences made sure it had the specific features that I wanted. She's a warm and helpful salesperson whose been with BMW for 14 years! The other staff involved in the lease process, George and Troia where also friendly and helpful as well. I'll be headed back in three years for number four. Highly, highly recommend this dealership (and BMWs)!

Sue B.

23 de jun. de 2016

Brandi Rogers is a great service manager. I'm so pleased to be working with a woman for many reasons, but especially with Brandi who has great communication skills. Because of her, I don't dread my visits to service my BMWs.

euckersw

23 de jun. de 2016

A no-nonsense dealership that was easy to negotiate with on price, and delivered exactly what we discussed. They really made the process very easy!

Firstladyalthea

23 de jun. de 2016

This was my third time purchasing from BMW Silver Springs. However, I purchased a Black on Black X4 2016 in September of 2015. Hated the color could not live with it so two weeks ago I traded it and got my Suga that's his name. So they say third time is a charm and it's true. SILVER SPRINGS BMW as always accommodated me at the heights level.

SBisMe

23 de jun. de 2016

Leased my third BMW 3 Series in a row today. After an "okay" experience with the lease process at a different dealership last time, I decided to change dealerships to BMW of Silver Spring, where I've had great service experiences. What a great decision. I had already IDed the specific vehicle in stock via the website. It was quickly made available for a test drive. Since if was very similar to my previous vehicle, my salesperson, Karen, focused on the differences made sure it had the specific features that I wanted. She's a warm and helpful salesperson whose been with BMW for 14 years! The other staff involved in the lease process, George and Troia where also friendly and helpful as well. I'll be headed back in three years for number four. Highly, highly recommend this dealership (and BMWs)!

Adam4Pres

18 de jun. de 2016

I have been searching all over for a great deal on a BMW X4. I was talking to 2 local dealerships close to my house in upstate New York and was being given the run around on the price and the value of my trade in. I was not looking to get anything other than a fair amount and deal on my trade in, and it seemed like it was going to be impossible. Then I found the car I wanted at this dealership, BMW of Silver Spring! I contacted them via email and my phone rang 20 minutes later. The sales advisor Dave Strassman took his time on the phone explaining the car to me, talked to me about what I was looking for, and worked with me over the next few days to come to a fair trade and great deal for the purchase of the X4! You would think buying a car from a dealership over 400 miles away would be difficult.....it wasn't. Dave made it easy and made himself available day and night. He was prompt with responses and even had me text him my ETA so that he could be outside waiting for me when I arrived. The sales process, once I got there was smooth and there were no tricks or switches in what we had talked about. Dave was the most honest and thorough car salesman I have ever dealt with. If you want to buy a BMW...you would be smart to call Dave and the Silver Spring dealership. They are the best and will make it worth your drive and time!

Adam M Van Volkenburg

18 de jun. de 2016

I have been searching all over for a great deal on a BMW X4. I was talking to 2 local dealerships close to my house in upstate New York and was being given the run around on the price and the value of my trade in. I was not looking to get anything other than a fair amount and deal on my trade in, and it seemed like it was going to be impossible. Then I found the car I wanted at this dealership, BMW of Silver Spring! I contacted them via email and my phone rang 20 minutes later. The sales advisor Dave Strassman took his time on the phone explaining the car to me, talked to me about what I was looking for, and worked with me over the next few days to come to a fair trade and great deal for the purchase of the X4! You would think buying a car from a dealership over 400 miles away would be difficult.....it wasn't. Dave made it easy and made himself available day and night. He was prompt with responses and even had me text him my ETA so that he could be outside waiting for me when I arrived. The sales process, once I got there was smooth and there were no tricks or switches in what we had talked about. Dave was the most honest and thorough car salesman I have ever dealt with.If you want to buy a BMW...you would be smart to call Dave and the Silver Spring dealership. They are the best and will make it worth your drive and time!

LaurenC

13 de jun. de 2016

I purchased my BMW X1 from BMW of Silver Spring and had a wonderful buying experience. Ron Askew was my sales person and he did a great job. He was friendly and professional. He explained the car buying process, he showed us all the benefits of the X1 and he took care of us every step of the way until we drove away with our new BMW!

Hemant

2 de jun. de 2016

I would like to rate this dealership for the exceptional service they provided when I brought in my car for maintenance repairs. Kuddos to Rachel Rhea for the unquestionable assistance. I would highly recommend this dealership to anyone who is looking to get their vehicle serviced. Thank you,

watsoes

22 de may. de 2016

Was interested in viewing certified pre-owned BMW's and was most interested the 5-series models. The salesperson Kan was very helpful in helping us decide which car would be perfect for us. The negotiation process with Kan was painless and we ended up purchasing a 535 xd - what an amazing car. Even days after the sale, we noticed a few minor blemishes and Kan was so incredible to help and make the car perfect for us - at no charge. This salesperson is top notch - similar experiences with everyone at the dealership - from the greeting when we walked in - to the finance manager - all an awesome experience and I highly recommend BMW of Silver Spring - ask for Kan!

Sal PRISCO

19 de may. de 2016

I would highly recommend this dealership. Joanna McCarthy was very knowledgeable and very professional. She is very patient and answered all of our questions. She made the stress of buying a car pleasurable. BMW doesn't just make a top of a line car but also hires top notch people.

Beamer Al

14 de may. de 2016

BMW of Silver Spring is a clean and exciting place to be. I visit the Dealership every 'blue moon' with my wife and enjoy sitting in the showroom vehicles. The last time we were there, she spoke with a Service Adviser, Mrs. Kristina Williams, who was filling-in for our usual guy. My wife wants me to express lovely thoughts about Kristina's ability to assist us with vehicle check-in and loaner car. Kristina was professional and charming - - she took care of the paperwork fast and had us on our way. We are glad to be serviced at the BMW Dealership.

navydad

2 de may. de 2016

After searching in several states for a CPO BMW X3, I found an excellent one at The Silver Spring Dealership. Not only did I find an excellent vehicle, but also found an excellent employee, Kailash Joshi. He is a true gentleman and has a great personality, and made the purchase a truly pleasant experience.I highly recommend this dealership and Mr.Joshi.

fusidong

22 de abr. de 2016

I really enjoyed working with Mr. Daniel Kim on my BMW X5 purchase, despite the fact I was unable to buy the car from him due to mother nature delays. Mr. Kim was very knowledgeable and professional in working out the deal with me. I would highly recommend him and the entire Silver Spring BMW dealership.

mike_gt2

16 de abr. de 2016

Kailash Joshi knows the BMWs he sells. This was refreshing, given some of the garbage I was fed during test drives at other BMW dealerships in the DMV area. This authority was a good first step in the process of entrusting my business to BWM Silver Spring. In the end, much like the deep knowledge of what he sells, Kailash was fair, responsive, thoughtful, and patient. I had a solid experience buying a car from him and would recommend anyone considering BMW Silver Spring swing by his desk to give him a chance to earn your business.

annbmw1

9 de abr. de 2016

I bought a new BMW X3 yesterday with Ron Askew. I got a good deal wt BMW of Silver Spring ,MD. Askew and team are very nice and wonderful service.

VanessaT

9 de abr. de 2016

I've owned several BMWs but this was my first time working with Kailash and BMW of Silver Spring. It was hands down the fastest and most effortless closing and delivery of a vehicle I've ever experienced. We negotiated the price via email and phone. Although there was a hiccup with our preliminary email communications, the delivery experience more than made up for that. Kailash and his associate, Sebastian, met my husband and I in front of the dealership upon arrival and we were able to complete the necessary paperwork and drive off the lot within a half hour.

RichT

8 de abr. de 2016

I am a returning customer to BMW of Silver Spring. Because of my previous experience with Kailash I returned again for another car. I just purchased a 2016 4 series grand coupe. Kailash was a great sales person to work with on yet another lease. I informed him of the color, features, and specs I wanted in my next lease. He located a couple cars to match my request. Once I made a decision on which car I wanted to purchase he made my experience simple and seamless. The overall customer service experience with the entire staff at the dealership was a pleasure, especially working with Sebastian who was in training to become a sales person.

Whaley Family

6 de abr. de 2016

On Saturday, April 2, 2016 we were assisted by sales person Ronald Askew and because of him we had a wonderful experience. In under a hour we settled on a vehicle we ultimately purchased. Also, going though the finance process was a welcome experience as well. Thank you Mr. Askew sticking with us after the dealership closed. Outstanding customer service. PS, We are loving our BMW!!!

whaley800

6 de abr. de 2016

On Saturday, April 2, 2016 we were assisted by sales person Ronald Askew and because of him we had a wonderful experience. In under a hour we settled on a vehicle we ultimately purchased. Also, going though the finance process was a welcome experience as well. Thank you Mr. Askew sticking with us after the dealership closed. Outstanding customer service.PS, We are loving our BMW!!!The Whaley's

Ehlee81

1 de abr. de 2016

Just bought my 2016 M5 from Tae Yeon....he went out of his way to accomodate my tight schedule to bring in the vehicle from another dealership quickly. Very satisfied with the deal I got on the car and excellent service I was given by Tae and all staff at the dealership.

scean

1 de abr. de 2016

Couldn't have had a better experience. Brandi Rodgers was extremely pleasant and knowledgeable i will return for service.

ehlee81

1 de abr. de 2016

Just bought my 2016 M5 from Tae Yeon....he went out of his way to accommodate my tight schedule to bring in the vehicle from another dealership quickly. Very satisfied with the deal I got on the car and excellent service I was given by Tae and all staff at the dealership.

Ceddie333

31 de mar. de 2016

I purchased my first ever BMW yesterday and I just had to write about it. I was nervous and excited all at the same time. My sales team (Karen Herbert and Troia Collins) are the greatest and I will put them up against any team. They made my experience relaxing and comfortable. Initially I wasnt supposed to be there until seven but I showed up an hour early. I guess that shows how excited I was about the car. Even though I was early, they greeted me and started the process. Troia Collins was working on something but took time out to welcome me and shake my hand before returning back to her project. I would just like to commend them (Karen and Troia) and BMW of Silver Spring for their professionalism. I would highly recommend them to the world!

bmwfanatic

31 de mar. de 2016

I could not be happier with my service experience. Brandi Rodgers is extremely pleasant and efficient. Painless process would highly recommend bmw of silver. I will return for all my service needs.

Ceddie333

31 de mar. de 2016

I purchased my first ever BMW yesterday and I just had to write about it. I was nervous and excited all at the same time. My sales team (Karen Herbert and Troia Collins) are the greatest and I will put them up against any team. They made my experience relaxing and comfortable. Initially I wasnt supposed to be there until seven but I showed up an hour early. I guess that shows how excited I was about the car. Even though I was early, they greeted me and started the process. Troia Collins was working on something but took time out to welcome me and shake my hand before returning back to her project. I would just like to commend them (Karen and Troia) and BMW of Silver Spring for their professionalism. I would highly recommend them to the world!

ATB

29 de mar. de 2016

Karen J. Herbert was remarkable! I live in Ohio, but the Silver Springs location had a vehicle to meet my needs. In 4 emails I had reached a deal and Karen took great care of me. I flew in, the dealer picked me up at the airport, and in only a few minutes paperwork was signed and I was driving my new BMW x3. I'll fly to DC again to buy from Karen!

borcheat

29 de mar. de 2016

Karen J. Herbert was remarkable! I live in Ohio, but the Silver Springs location had a vehicle to meet my needs. In 4 emails I had reached a deal and Karen took great care of me. I flew in, the dealer picked me up at the airport, and in only a few minutes paperwork was signed and I was driving my new BMW x3. I'll fly to DC again to buy from Karen!

Paul

25 de mar. de 2016

We bought an i3 from this dealership late last year and have had nothing but a horrific experience. We have had major problems with the car itself and as well as the customer service of the dealership. They make promises and guarantees that they do not stand by. STAY FAR AWAY.....our experience and interactions with BMW of Silver Spring have been beyond disappointing (including the upper management).

SavoldiX5

24 de mar. de 2016

This was my first experience with BMW of Silver Spring. Karen Herbert my Client Specialist was awesome and very knowledgeable. I would recommend BMW of Silver Spring for your next lease or purchase!!

Yimin

21 de mar. de 2016

Karen Herbert is great. The sale went through quickly and super smooth. The price is much better than other dealerships. My whole family enjoyed the visits to the dealership.

Yimin

21 de mar. de 2016

Karen Herbert is great. The sale went through quickly and super smooth. The price is much better than other dealerships. My whole family enjoyed the visits to the dealership.

RR328

20 de mar. de 2016

Very easy and friendly transaction. I came from out of state and dealt with Eric Scheib, who was my salesman, Mike Bolgar the sales manager, and Anthony Lucas in the finance department.

X1Happy

18 de mar. de 2016

We showed up at this dealership with no appointment and the helpful staff spent all day with us test driving several vehicles to determine which one was the best for us. Since we are new to the BMW brand, they had a lot of explaining to do, but everyone was very patient and helpful and we love our new X1!

X1Happy

18 de mar. de 2016

We showed up at this dealership with no appointment and the helpful staff spent all day with us test driving several vehicles to determine which one was the best for us. Since we are new to the BMW brand, they had a lot of explaining to do, but everyone was very patient and helpful and we love our new X1!

Gordon

17 de mar. de 2016

My experience with BMW of Silverspring was very friendly and courteous service. I spoke with customer service and with minutes a sales rep came out and walk me through the line of product. Explained all features and bells and whistles. Allowed me to test drive the merchandise and I was sold.Regards Gordon Pindell

Richard Monteiro

17 de mar. de 2016

I bypassed closer BMW dealerships to purchase from BMW Silver Spring......well worth the drive!Eric Shieb was our sales rep. and he was very professional, knowledgeable and patient.The Staff works well together and makes for a proficient and stress-free experience.The All-Star Team for my purchase:Eric Shieb: Client AdvisorJamie Dougherty: the Sales ManagerAndrew Lippincott: the Finance Manager John Bengel: BMW Genisus/ Sales AssistantThanks Guys!

Reza S

16 de mar. de 2016

Andy Alexis was excellent. Best representative I have every worked with.

Reza

16 de mar. de 2016

Excellent as always working with Any Alexis. He is very kind, generous with his time, excellent fund of knowledge. No pressure environment. Truly one of a kind experience.

BMWDriver

13 de mar. de 2016

I reached out to four other dealership before deciding on BMW of Silver Spring and Andy Alexis as the sales consultant. Definitely glad I waited for the right one. Professionalism, responsiveness and, above all, willingness to help with each step of the way, are some of the many great attributes that stood out. I will reach out to Andy Alexis to purchase my next BMW.

BMWDriver1

12 de mar. de 2016

I reached out to four other dealership before deciding on BMW of Silver Spring and Andy Alexis as the sales consultant. Definitely glad I waited for the right one. Professionalism, responsiveness and, above all, willingness to help with each step of the way, are some of the many great attributes that stood out. I will reach out to Andy Alexis to purchase my next BMW.

MDriver

10 de mar. de 2016

I have purchased multiple vehicles from this dealership and the experience has always been excellent. My salesperson, Andy Alexis is very straightforward with information which makes the experience enjoyable. No games, no "misunderstandings", just great service at a great price-point. Andy has gone above and beyond by providing personal transportation and even buying me lunch!

bmurss

10 de mar. de 2016

I have purchased multiple vehicles from this dealership and the experience has always been excellent. My salesperson, Andy Alexis is very straightforward with information which makes the experience enjoyable. No games, no "misunderstandings", just great service at a great price-point.Andy has gone above and beyond by providing personal transportation and even buying me lunch!

Nikola80ser

10 de mar. de 2016

I have bought my BMW 528i Xdrive at this dealership in March '16, and I had just a wonderful experience! it was really easy to work with everyone there.

Tavfin

7 de mar. de 2016

This is my third BMW and BMW of silver Spring is by far the best car buying experience I've had. My husband and i did our home work on the X4 and went to BMW of Silver Spring to test drive it. We went in and meet with Andy Alexis who was very professional and attentive to what we wanted. We test drove the car and ordered our BMW just the way we want it. The whole process was quick, professional and quite enjoyable. Andy told us our car would be ready in four weeks, however, we got our car in three weeks. We were given a complete lesson on all the technology in the vehicle, which was great. I will definitely go to BMW of Silver Sprig for all my car needs. Thanks Andy.

Tavi

6 de mar. de 2016

This is my third BMW and BMW of Silver Spring is by far the best car buying experience I've had. My husband and I did our homework on the X4 and went to BMW of Silver Spring to test drive it. We went in and meet with Andy Alexis who was very professional and attentive to what we wanted. We test drove the car and ordered our BMW just the way we want it. The whole process was quick, professional and quite enjoyable. Andy told us our car would be ready in four weeks, however, we got our car in three weeks. We were given a complete lesson on all the technology in the vehicle, which was great. I will definitely go to BMW of Silver Sprig for all my car needs. Thanks Andy.

Jeff T

6 de mar. de 2016

The service department at BMW of Silver Spring and particularly Kristina Williams are excellent! When we bought our new car, a friend told me that Kristina was a fantastic service adviser and I have been very happy. We have two BMWs and Kristina explains everything we need whether for our old car or the newer one that's still under warranty. Kristina explains the price of everything clearly and always does her best to make the repair cost as reasonable as possible. In addition, she always ensures we have a loaner car and is understanding if I get stuck at work when I'm scheduled to pick up my car. I highly recommend BMW of Silver Spring's service department and Kristina to any BMW owner living in the DC area.

Pgore123

3 de mar. de 2016

There staff is always friendly and accommodating from the first transaction of sales through maintenance. I look forward to visiting each time.Like a well oiled machine.....Everyone works in union.

Beamer Al

28 de feb. de 2016

The BMW of Silver Spring has very professional Service Advisers; however, one soars above the rest - - Mr. Kevin Hull - - the Super Service Adviser. Kevin keeps our vehicle in tip-top shape with a holistic view of the car by informing us of upcoming maintenance milestones.He is able to track the vehicle's routine maintenance repairs. In doing so, he reduces the number of times the car must be serviced by grouping several repairs in one visit. Of course, the work is performed under warranty; or, with very little money out-of-pocket.Therefore, you need to make an appointment with Kevin Hull and utilize his Super Abilities.Respectfully Submitted,BeamerDriver

xscapeart

26 de feb. de 2016

I brought my vehicle in for another simple routine maintenance and once again it was a perfect experience. With my busy work schedule, Kristina was able to get me in right away to fit my needs and I was able to get back on the road right when quoted. I will refer Silver Springs BMW (and Kristina) any chance I get! Thank you!

herbert

25 de feb. de 2016

I Brought my x5 in for service was by far the best service I have had. Brandi Rodgers is great and customer focused she made the process painless. She is a great asset to BMW of Silver Spring.

Gary

24 de feb. de 2016

The dealership has a huge inventory of cars with every option you could want to test drive. Jacob Raykhel, our Client Advisor, loves BMWs - his expertise and quiet pleasure in sharing the BMW experience was most effective in allowing the car to sell itself. This was our first BMW purchase; Jacob gave us time to consider and test drive the complex array of options, and his astute questions helped to make our choices clear. We felt taken-care-of; never pushed, hustled, manipulated or any of the other things that can make a car purchase less than pleasant. He found the car of our dreams (BMW 535), and made the purchase seamless and quick he didnt hesitate to let us know about purchasing incentives and got us a good price on the car. It was the best car-buying experience weve had in 30 years! Our BMW ownership experience is in good hands with Jacob Raykhel and BMW of Silver Spring.

castries1

17 de feb. de 2016

I've had the same consultant, Kristina Williams, for almost 10 years now. Always friendly and knowledgeable, she never ceases to meet my expectations. The other members of staff are also very kind. I would highly recommend purchasing or maintaining your vehicle through this location and with this consultant.

poa

1 de feb. de 2016

My sales advisor Kailash Joshi is what you want in car sales, he's knowledgeable about his product, open and transparent with pricing, and then still able to work with you some on pricing.

nigel

31 de ene. de 2016

My wife and I recently purchased a 2013 X3 from this dealership. Our sales advisor was Karen Herbert. This was the best car buying experience we have had. Karen is very knowledgeable about the cars, She was able to provide us with the exact car we needed.

kris4534

30 de ene. de 2016

I recently purchased an 2016 x5 from this dealership. My sales advisor, Andy Alex was a pleasure to work with. He was able to locate a car with my desired options and walked me through the process. Although I had very specific wants, Andy was patient with me and I am elated with my purchase. He also followed up with my throughout the process. This is actually my third BMW that I have purchased from Andy. When I am ready to upgrade, I will definitely work with Andy.

kcarpenter

29 de ene. de 2016

I recently purchased an 2016 x5 from this dealership. My sales advisor, Andy Alex was a pleasure to work with. He was able to locate a car with my desired options and walked me through the process. Although I had very specific wants, Andy was patient with me and I am elated with my purchase. He also followed up with my throughout the process. This is actually my third BMW that I have purchased from Andy. When I am ready to upgrade, I will definitely work with Andy.

JW003

23 de ene. de 2016

I recently leased a 2016 328i xDrive. I knew exactly what I wanted, and set up an appointment with Karen Herbert on short notice. She fit me into her schedule, and actually had the test drive vehicle ready for me before I got to the dealership! The process was smooth, efficient, quick, and fair. I traded in my old 328xi, and had a new one, in the span of ~3 hours.

jw003

22 de ene. de 2016

I recently leased a 2016 328i xDrive. I knew exactly what I wanted, and set up an appointment with Karen Herbert on short notice. She fit me into her schedule, and actually had the test drive vehicle ready for me before I got to the dealership! The process was smooth, efficient, quick, and fair. I traded in my old 328xi, and had a new one, in the span of ~3 hours.

SD2016

20 de ene. de 2016

Jai Jennings always takes care of me when I bring my car in for service. He is always very courteous and professional. He treats me like family every time.

utimatebmw

20 de ene. de 2016

I had my car towed to Silver Spring dealer from that Rockvile dealer. The customer service and care at Silver Spring was remarkable. It is a stressful situation having a car malfunction and the team at Silver Spring recognizes that and does not add frustration. They are helpful, professional, and fair.

L. Nick Lacey

20 de ene. de 2016

My initial contact with via the internet. Kailash responded almost immediately. All of my questions were answered before arriving at the dealership for a test drive. The negotiations went smoothly that lead to my eventual purchase. My trade-in arrived at the dealership with a tire nearly flat -- he even help direct me to a nearby repair shop. Overall, outstanding sales work. Personable, Friendly, and low key.

Demi

19 de ene. de 2016

I recently purchased a vehicle from Andy Alexis and he was great! I was apprehensive about purchasing a car alone, but he made the experience memorable. We discussed all the features the vehicle had to have and he delivered. I tell anyone in the market for a vehicle to go see Andy Alexis. Thank you so much for your great customer service. We need more sales persons like yourself

EricaBFlynn

19 de ene. de 2016

Jacob is excellent to work with. He made the car buying experience as easy as possible! We worked together online prior to my appointment, so upon arrival; everything was ready to go.

ericabflynn

19 de ene. de 2016

Jacob is excellent to work with. He made the car buying experience as easy as possible! We worked together online prior to my appointment, so upon arrival; everything was ready to go.

gseq798793

18 de ene. de 2016

The Costco Auto program directed me to BMW of Silver Spring. I had considered purchasing an electric vehicle for many months and had worked with Kailash Joshi when I first looked at the BMW i3 in the Fall of 2014. I went back to him because of his professionalism and his genuinely friendly manner. Kailash was particularly attentive to subtleties; such as the the body language and comments among my wife and kids regarding refreshments, snacks, and their desire to move through the process quickly. The final price of the car was $400 lower than the Costco price.

Richard G. Schulman

16 de ene. de 2016

Hi Folks, BMW of Silver Spring provides a comfortable car sales and service atmosphere. Service Adviors such as Kevin Hull are responsive to cusomer's needs and provide updates on service repairs throughout the day. The overall performance of BMW of Silver Spring is excellent and highly recommended. RICHARD G. SCHULMAN

ElaFitz

15 de ene. de 2016

Working with Karen Herbert making my car leasing seamless, will definitely be a BMW, Silver Spring from now on

Liza luvs bimmers

15 de ene. de 2016

Karen is excellent to work with when buying a car. She was very knowledgeable but no pressure. Made buying experience fun and worked with me to arrive at very good deal!

elafitz

15 de ene. de 2016

I used to be a customer of BMW, Rockville, but no more. Karen Herbert made my experience with my trade in and lease painless....I will definitely be returning to BMW Silver Spring

kysharris

14 de ene. de 2016

I have been getting my BMW 328i Xdrive serviced at BMW of Silver Spring since I purchased it in 2012. When my original service advisor left the company, I chose Jai Jennings as my new advisor and I couldn't be more satisfied! Jai always makes sure that all my car service needs are met and completed in a timely fashion. He provides service with a smile and is always sure to follow up to see if I am happy with my service. Thank you Jai for your efficient, friendly, and all around terrific service!

l4p

12 de ene. de 2016

Recently purchased an X5 from BMW of Silver Spring and had a great experience. This is my 5th vehicle purchased from this dealer. I keep going back to them because of their professionalism, courtesy, and thoroughness.

SLW

11 de ene. de 2016

I usually don't post, but I had such a great experience ( buying a car of all things...) that I had to. If you're in the market for a new vehicle Andy Alexis at Silver Spring BMW is definitely the man to see. My circumstance was a bit complicated, but it was no issue for him. He worked with me and found a solution that was so great I had to write this review. I am truly appreciative to him and the staff. He also has one of the friendliest dispositions I've ever encountered. He has an amazing way of instantly making you feel comfortable and confident that your in good hands. I really can't rave over him and my buying experience enough. Thanks Andy!!!

F-WDC

11 de ene. de 2016

I worked with Kailash Joshi of BMW of Silver Spring to custom build my BMW. He made this whole process very easy for me. I did not know that custom building a car, deciding all the features, and agreeing on a price could be so straightforward and worry-free. All of our communications was by email until I finally called Kailash to make the deposit for the order. He has answered all of my questions promptly and clearly explained the steps for me. The car arrived within the time frame that I was given. Signing all the paperwork with the manager and going through the basics of the car with the BMW genius was a breeze. Thank you Kailash, for making buying a new card a wonderful experience for me.

SLW

11 de ene. de 2016

I usually don't post, but I had such a great experience ( buying a car of all things...) that I had to. If you're in the market for a new vehicle Andy Alexis at Silver Spring BMW is definitely the man to see. My circumstance was a bit complicated, but it was no issue for him. He worked with me and found a solution that was so great I had to write this review. I am truly appreciative to him and the staff. He also has one of the friendliest dispositions I've ever encountered. He has an amazing way of instantly making you feel comfortable and confident that your in good hands. I really can't rave over him and my buying experience enough. Thanks Andy!

The Powell Family

9 de ene. de 2016

Kevin Hall is an exceptional example of excellent customer service. I have been coming to the BMW Silver Spring location for several years and worked with Kevin ever since. His professionalism and consistency in providing high quality service is what brings my family back each time. He exudes a genuine ability to provide status updates without making the customer feel overwhelmed or anxious when problems arise, which is the very thing people need when cars begin to age. In addition, he is very knowledgable able alternatives to resolve issues and respond to our automotive needs. Professionals like Kevin will help to sustain the excellent status BMW Silver Spring acquired over recent years. Thank you for excellent service!

Anthony750

8 de ene. de 2016

BMW of Silver Spring has a great, friendly, knowledgeable and professional staff! They provide excellent service everytime and I've been using this dealership for over 6 years. Thanks to you Joe Diss; my former Service Advisor who is now Service Manager and Jai Jennings; my current Service Advisor for the 5 star customer experience you give me each time!!

Spins22

7 de ene. de 2016

My service advise is Jai Jennings and truthfully he is the reason I keep coming back. He is helpful, friendly, & knowledgable. Cowboy Fan, too bad.

MT

5 de ene. de 2016

I purchased a 3 series wagon from BMW of Silver Spring. This is the second vehicle I have purchased through BMW of Silver Spring. I am a repeat customer because the service of the sales people is honest, straightforward and Fair. Kailash Joshi was my sales rep and we developed a good rapport. He was helpful with the process and helped save me money by pulling in rebates from USAA. He helped smooth the process of my lease turn in as well.I highly recommend BMW of Silver Spring and the service of Kailash Joshi.MT

aaa1354

5 de ene. de 2016

Kailash helped me find the car I need. He was helpful and honest. I highly recommend him. He made the process go smooth and listened to what I needed.

Jay

4 de ene. de 2016

Jacob Raykhel, my salesman at BMW of Silver Spring, walks on water. That's a bit extreme, I know, but I'm in my late 60s and have bought 20 some cars in my lifetime, so I have a little experience in this area. I have never in my life dealt with such a knowledgeable, ethical and helpful sales person. Jacob demonstrated to me that negotiating an automobile purchase does not have to be an adversarial process. Indeed, Jacob went well out of his way to arrange every possible discount available through Costco, my insurance company and BMW to ensure that I received the lowest possible price on my shiny new 2016 BMW 435i coupe. Early in the transaction, it became clear that Jacob was on my side and advocating the best possible deal for me to ensure I would be a very satisfied customer. I certainly am. While I love my new ride and have no interest in replacing it anytime soon, I will absolutely return to BMW of Silver Spring and Jacob Raykhel for my next new car. This was a truly superior buying experience on an outstanding car. I can and do highly recommend that you make Jacob Raykhel your salesperson if you are in the market for a new BMW.

2016BMWX3

4 de ene. de 2016

Karen Herbert was very kind and helpful for our purchase of the 2016 X3. She was very knowledgeable, responsive and resourceful and helped us complete the purchase very efficiently during the holiday season. Would highly recommend her for your next purchase.

derwoodjoe

4 de ene. de 2016

I have been doing business with SS BMW (AKA Tischer) for over 11 years. They have consistently given me outstanding service on both of my BMWs (545i and 335GT). Their sales and service staff are 1st rate and always have the customer's best interest in mind. I highly recommend this dealer to anyone contemplating purchasing a BMW.

Jay

4 de ene. de 2016

Jacob Raykhel, my salesman at BMW of Silver Spring, walks on water. That's a bit extreme, I know, but I'm in my late 60s and have bought 20 some cars in my lifetime, so I have a little experience in this area. I have never in my life dealt with such a knowledgeable, ethical and helpful sales person.Jacob demonstrated to me that negotiating an automobile purchase does not have to be an adversarial process. Indeed, Jacob went well out of his way to arrange every possible discount available through Costco, my insurance company and BMW to ensure that I received the lowest possible price on my shiny new 2016 BMW 435i coupe. Early in the transaction, it became clear that Jacob was on my side and advocating the best possible deal for me to ensure I would be a very satisfied customer. I certainly am.While I love my new ride and have no interest in replacing it anytime soon, I will absolutely return to BMW of Silver Spring and Jacob Raykhel for my next new car. This was a truly superior buying experience on an outstanding car. I can and do highly recommend that you make Jacob Raykhel your salesperson if you are in the market for a new BMW.

2016X3

4 de ene. de 2016

Karen was very kind and helpful for our purchase of the 2016. She was very knowledgeable, responsive and resourceful and helped us complete the purchase very efficiently. Would highly recommend her for your next purchase.

meekokatie

1 de ene. de 2016

Jacob and all the staff at BMW of Silver Spring went out of their way for a great customer experience. Both weekend and weeknights, we got all the answers we needed without the heavy sales pressure. We were pleased with our transaction and recommend Jacob and the team at BMW of Silver Spring!

Lovingmynewwhip

1 de ene. de 2016

Karen Herbert makes the car buying process fun and exciting. She was great at understanding my needs in a vehicle. I would highly recommend her as a salesperson. She is knowledgeable and wants to ensure that the customer is happy with their choice in a vehicle.

meekokatie

1 de ene. de 2016

Jacob and all the staff at BMW of Silver Spring went out of their way for a great customer experience. Both weekend and weeknights, we got all the answers we needed without the heavy sales pressure. We were pleased with our transaction and recommend Jacob and the team at BMW of Silver Spring!

Happy Customer

1 de ene. de 2016

I am a repeat customer. Karen Herbert makes buying a car a great experience. She is extremely knowledgeable of the BMW product. She understands her customer.

Tanjaturner

31 de dic. de 2015

I would like to thank Karen Herbert for her outstanding service. She made my buying experience the best ever. I will be back for my next car because of Karen H.

davegolden99

31 de dic. de 2015

I had the pleasure of working with Jacob Raykhel over at BMW. He introduced me to a new line of BMW's that I had an interest in. He took the time to answer my (hundreds?) of questions, pulled some strings so I could take vehicle for the weekend to test drive, and then gave me a great price. The whole time he was transparent. It's rare you find honesty, integrity, and respect in a car dealer but I was lucky to find all three working with Jacob. Good luck and check out the i3. Unbelievable.

tanjaturner

31 de dic. de 2015

Karen Herbert took my car buying experience to a whole another level. Just when I thought I wouldn't be able to get out of my X5 she proved me wrong. She made sure all my questions were answered and she offered a personal touch by really paying attention. She listened to what I liked and found the right car for me. Thank Karen....you ROCK,,,,,,,!

davegolden99

31 de dic. de 2015

I couldn't be happier with my new BMW. Jacob provided a level of service I had never encountered from a dealership. He was transparent and honest throughout the entire buying process and even after the sale we keep in touch and he checks in every once in a while to make sure I am happy, that I know how every feature in the vehicle works so I am taking full advantage of it, and sometimes just to say hello. The vehicle he sold us was definitely at the lowest price as no other dealer could match it apples-for-apples.I would recommend visiting this dealership and asking for Jacob. You will be in good hands.

Eric S

30 de dic. de 2015

Exceptional is the only word that even comes close to describing my experience with Tae Yeon at BMW of Silver Spring! He made me feel at home and made the process so easy. His excellent customer service and great attentiveness to what I wanted were the best yet. He's just awesome!!! This was the best and smoothest purchase. Keep up the good work Tae. I also want to thank Tae for introducing me to Andrew in the finance dept. Who was also thorough and efficient by explaining everything and answering all my questions. If you are looking for a new car, I strongly urge you to consider a BMW from Silver Spring and to work with Tae. Thank you, Tae, for the most pleasant car shopping experience of my life! Eric S.

BaltimoreFashion

30 de dic. de 2015

I bought my vehicle and have been a service customer of Silver Spring BMW for the past 2+ years and each time I visit I am beyond pleased with the customer service, prompt attention, attention to detail and professionalism of the BMW staff. Jai Jennings is the best service advisor I've ever worked with and I have previously owned Mercedes, BMWs, & Volvo vehicles. He is friendly and informative and always willing to go the extra mile to ensure the customers needs are taken care of. Employees like Jai go a long way in solidifying the long-term relationship with the BMW brand that I intend to have. Kudos to a fabulous team at BMW Silver Spring! Happy New Year!

Westpaw1320

30 de dic. de 2015

Kristina Williams is the only reason why I continue to come to silver spring . She shows exceptional customer every time I bring my vehicle in . If she isn't there my vehicle doesn't stay . Highly highly recommend her !

Eric_Song86

30 de dic. de 2015

Exceptional is the only word that even comes close to describing my experience with Tae Yeon at BMW of Silver Spring!He made me feel at home and made the process so easy. His excellent customer service and great attentiveness to what I wanted were the best yet. He's just awesome!!! This was the best and smoothest purchase. Keep up the good work Tae.I also want to thank Tae for introducing me to Andrew in the finance dept. Who was also thorough and efficient by explaining everything and answering all my questions. If you are looking for a new car, I strongly urge you to consider a BMW from Silver Spring and to work with Tae. Thank you, Tae, for the most pleasant car shopping experience of my life!Eric S.

GeeGee18

29 de dic. de 2015

I have been a service customer for over 10 years and have always experienced great customer service starting with Joe Diss. When Jai took over as my service advisor due to Joe's promotion I was hesitant about the kind of service I would receive. Jai has exceeded my expectations! He is efficient with returning customer calls and is fair with estimates as he has your best interest at heart. All I ask for is a service advisor who is truthful and trustworthy and Jai fits the bill! Much appreciated!

BSB

29 de dic. de 2015

I am a new owner to bmw. I came in for scheduled maintenance. Jai lived up to the luxury brand. My vehicle was ready before the time I gave. Also to my surprise, my car was washed & vacuumed. I can't say thank you enough.

Satish228

27 de dic. de 2015

We visited BMW of Silver Spring last weekend for the first time. We dealt with Kailash Joshi, who was referred to us by the Costco Auto Buying program. Kailash greeted us warmly and answered all our questions and helped us find the car with the desired options and color. He came with us for our test drive and showed us the practically useful features of the car. He explained the special services that BMW offered such as the BMW SOS service. Kailash is knowledgeable, courteous, and professional. We received a great deal on the car. He also set up an appointment with their BMW Genius staff, who gave us a detailed tutorial on how to operate all the technology features of the car. We highly recommend Kailash to potential BMW buyers.

Upenflight

26 de dic. de 2015

Ive had several bmw s and never had this type of service and level of treatment. Brandi rodgers is a rockstar and she knows the product and how to treat people.

BKraselsky

26 de dic. de 2015

I switched to BMW 3 years ago, and have been a "died in the wool" loyalist ever since. In addition to the quality of the vehicle, the quality of the sales and service support at BMW of Silver Spring has been a major component of my continued loyalty. This week, I traded in my first lease of a 2013 328 x i for a 2016 version, and leased two additional BMW's (an X3 and a 535 x i) for two of my business partners. I also purchased an X3 for my wife as a surprise Christmas present. Kailash Joshi coordinated all aspects of these transactions (sales, finance, logistics and new car orientation), and made what could have been a complex and tedious effort, a relatively simple and enjoyable experience. I have come to rely on the advice of Kailash Joshi, and would highly recommend working with him to anyone interested in leasing or buying a BMW.

bmwfanatic1

25 de dic. de 2015

I came in with a flat tire on my bmw x5 turns out i had a cracked wheel Brandi Rodgers was my service rep and handled the matter quickly i had my vehicle back on the road the next day. I will not take my vehicle to any other dealership. Great customer service!!

PatHMd

24 de dic. de 2015

My Service Advisor is Kevin Hull. He is very professional, knowledgeable, friendly as well as one of the best in the service area. I would recommend you see him for good quality service. Dealing with Kevin is a great experience. PH

BWM Owner

23 de dic. de 2015

Karen Herbert was friendly, responsive, and gave us the best deal in town! Her associate, John, was also very knowledgeable and very professional, showing us everything we needed to know with our new purchase.

BMW Owner

23 de dic. de 2015

Karen Herbert was friendly, responsive, and gave us the best deal in town! Her associate, John, was also very knowledgeable and very professional, showing us everything we needed to know with our new purchase.

JJ

22 de dic. de 2015

The guy is an amazing ambassador for BMW of Silver Spring. He's the reason I recommend the service department over all others I the area. I've been driving BMWs for 25 years and he's one of best out there. I will say this. I bought my BMW from this dealer, when it was called Tischer. It was a less than satisfactory experience. So I can't say anything about buying from this dealer, but I know the service group is top notch.

navchou

21 de dic. de 2015

I worked with Kailash Joshi, my CA, who was simply EXCELLENT! He was straight forward, humble, clear, courteous and responsive to my questions, calls, emails and texts. Kailash made my first official car buying experience a model to follow in the future. If you are looking for a pleasant, non-aggressive, knowledgeable, responsive CA to deal with as you make a big purchase of a BMW, I highly recommend contacting Kailash and his staff. Kailash even stayed late one night after closing to help finish our purchase and always seems to be available if needed in the future. I would also like to commend their Preowned Car Manager for his honesty in terms of flexibility on pricing and what would make more sense for me. Lastly, want to thank the Business Manager Anthony Lucas for being transparent on the warranty pricing and options. Anthony did not pressure us to buy warranties and gave us a great price on them. He even told us what makes sense for us to get and what not to get given our driving patterns. He was a pleasure to talk to and get to know during our meeting with him. In all, Kailash, Anthony, and Joanna (New Car Manager) make a great team at BMW Silver Spring. You can easily see why based on all the positive reviews this dealership has gotten. I want to thank you all for making my first BMW buying experience wonderful and I look forward to seeing them during my service visits!

ELM

21 de dic. de 2015

In the absence of Andy, Karen Herbert stepped up and assisted me with completing my purchase of my vehicle. She managed to juggle her clients while assisting others.

The Doctor

19 de dic. de 2015

While we met many, our direct experience with Kailash, George, and Anthony made buying a car at BMW Silver Spring a real fun experience - Professional, courteous, thorough, and welcoming. Kailash, was especially attentive to all our needs and his patience is commendable as we tested him through the numerous changes we made in the course of our negotiations to find the car we wanted across not only his inventory but others as well. Once the car was delivered I very much appreciated his follow up and invitations to return to him or his genius team for any additional training or questions. Terrific experience overall.

Paulette Wilmot

18 de dic. de 2015

My husband and I both own BMW's and we have purchased all four of the vehicles we have owned from BMW of Silver Spring. The most recent purchase was a 535xi sedan in August of this year. We went straight to Karen Herbert who had sold us our previous car because of the excellent treatment we received from her the first time we met her. Karen had just come to the dealership when we met her about a year previously, but we subsequently found out she had been in the business for many years. This experience showed in how she approached us, listened to our desires and helped us find a car that could fit into our budget. She is truly professional while applying the human touch in making her customers feel valued.

JLeonard

17 de dic. de 2015

This was by far the best experience I have ever had buying a car. Karen Herbert was my sales person. There were none of the traditional games that most dealerships try to play. She was very easy to work out a deal with and did not try any pressure tactics to try and sell anything other than what I wanted. She was very friendly and professional, very easy to deal with.

Turhan Amin

17 de dic. de 2015

Dealing with Karen Herbert was what we enjoyed the most. She was intelligent sincere and professional in her dealings. We had agreed to a price online. She stuck to the price and all went smooth from there, if you are in the market for a good experience check them out. Deal with Karen Herbert

jleonard

17 de dic. de 2015

This was by far the best experience I have ever had buying a car. Karen Herbert was my sales person. There were none of the traditional games that most dealerships try to play. She was very easy to work out a deal with and did not try any pressure tactics to try and sell anything other than what I wanted. She was very friendly and professional, very easy to deal with.

Fidiamin

17 de dic. de 2015

Karen dealt with me on line, very professional and kept her word on the price, no games or changes. I would recommend her service to everyone.

faran35

16 de dic. de 2015

Terrific experience in buying a car from BMW Silver springs . Right from the start Kailash took control of the potential purchase, with all the information I needed to make an offer. The car (535 Xi) was a gem and I fell in love when I test drove it. He immediately followed up with a counter offer and we agreed to a price. He was very courteous and explained everything very well. I was treated professionally and the price of the car was very reasonable. Full disclosure of the cars history was offered to me which I was very pleased with. I never felt like they were being pushy or overly persistent about buying the car. I was also very pleased with the follow up phone calls after the purchase. This was the best car buying experiences I have ever had.

Curtis

16 de dic. de 2015

Karen Herbert of BMW of Silver Spring gave me the best buying experience I have ever had in purchasing a car. She instantly understood my needs, drilled down to what she had to offer that matched and worked with me to meet my price point. She went above and beyond to make sure that each step in the process was painless and efficient.

weloveX3

15 de dic. de 2015

We spent about 6.5 hours at the BMW dealership with Karen Herbert, who is an amazing sales/client advisor! We never thought that spending that many hours would be ok for us, but it was! Karen was great in answering all of our questions, we decided to buy a BMW X3 that day and trade both of our cars, which was a very complicated lengthy process, but she took care of everything for us! Besides, this dealership really takes care of you, they have nice comfy chairs in the waiting lounge, and they fed us some great food throughout the day!

Lindsay G

15 de dic. de 2015

I leased a 2016 M235i from Silver Spring and so far I love it! Chris Gajewski in Sales is the best! If you're looking for a BMW - Ask for Chris, he is awesome. He knows so much about the product and is passionate about BMW. Such a pleasant experience and I will definitely be referring my friends and family.

weloveX3

15 de dic. de 2015

We spent about 6.5 hours at the BMW dealership with Karen Herbert, who is an amazing sales/client advisor! We never thought that spending that many hours would be ok for us, but it was! Karen was great in answering all of our questions, we decided to buy a BMW X3 that day and trade both of our cars, which was a very complicated lengthy process, but she took care of everything for us! Besides, this dealership really takes care of you, they have nice comfy chairs in the waiting lounge, and they fed us some great food throughout the day!

brendad1226

15 de dic. de 2015

My experience was very pleasant , my sales person made a differcult time in my life easier to get through. From beginning to the end , she was well informed about the CRV I was purchasing and was able to relate the information so that I was able to understand it.

David J

14 de dic. de 2015

I went to BMW of Silver Spring with a clear idea of what I was looking for. My Client Advisor, Karen Herbert, greeted me upon arrival and quickly had me on the road, test driving four separate vehicles. I settled on a certified pre-owned 328Xi GT, negotiated a fair price, and within an hour, I was its new owner. Even though the dealership was packed with clients, and everyone was very busy, the whole process went smoothly and efficiently. Karen did an excellent job from start to finish.

Farnaz

14 de dic. de 2015

Christopher Gajewiski was my sales rep. He really easy to make a deal with, HONEST, Fair pricing, Great and tailored customer service, was helping me all the way with my car order, I will go back there to make deals again!

PotomacKeith

13 de dic. de 2015

I have had two super purchases at this BMW dealership. My salesperson Kallash Joshi took very good care of me and along with Mike Fastman, General Manager, this transaction took 2 1/2 hours total! Never the back and forth, bait and switch sales tactics. Best deal and right upfront the entire time!!! The business manager, Troia Collins was spectacular and sooo professional. The entire purchase was so smooth and yet, personal! BRAVO to the team at BMW of Silver Spring, you have really earned my business and trust!!

zee

12 de dic. de 2015

we are very happy, they way we were treated with respect and professionally.We purchased X3 few days ago, working with Karen Herbert was a delightful experience, She handle everything very professionally and made buying our new car very smoothly and delivered vehicle as promised.

Venkat

12 de dic. de 2015

We purchased a BMW X3 from BMW of Silver Spring two weeks ago. Working with Kailash first by email and in person was very professional and enjoyable. From the time we walked in Kailash greeted us promptly, was very straight forward, patient, informative and made it a simple, honest and hassle free buying process. Thank you Kailash for a wonderful experience. Kailash Joshi worked hard to make sure we got the vehicle we wanted and was a pleasure to deal with him to the final paperwork. I would highly recommend Silver Spring BMW and Kailash for any of my friends and relatives.

EVITA

9 de dic. de 2015

Wonderful experience, and I absolutely enjoy my brand new X5!!All my custom request were delivered as promised without any hassle. Kailash did an awesome job. Thank you Kailash for a wonderful experience. I did not think it would be that easy.God Bless you.

J9

8 de dic. de 2015

I like to have a new car, I don't like buying cars. BMW of Silver Spring made our recent purchase a pleasure. From the time we walked in and promptly greeted to the offer of tea, coffee, water, or soda to our straight forward, sales person, Kailash Joshi, who worked hard to make sure we got the vehicle we wanted and was a pleasure to deal with to the final paperwork. It was all smooth and easy, enjoyable even.

Paul233

5 de dic. de 2015

Working with Kailash first by email and in person was a very enjoyable and professional. He answered all questions and was very responsive. It was very much worth my drive from PA to get the an outstanding deal.I would highly reccomend Silver Spring BMW and Kailash for your next car.

wyu0216

5 de dic. de 2015

We just purchased a BMW X3 from BMW of Silver Spring yesterday. It was really a simple, honest, and hassle free buying experience. We visited the dealership on Tuesday and talked with Kailash Joshi, a client advisor who was very patient, informative, and helpful. We spend the next couple of days identifying the exact car we want and completed our purchase yesterday(Friday). My wife and I are very happy with the buying experience. William Yu

Jb22

4 de dic. de 2015

I have been a loyal customer to the Mtile One family for over 13years, relationship began when I leased a fleet of cars from their Allstate Leading family. Then, I started purchasing my personal vehicles from Mercedes, Honda, Jeep, Acura, and BMW. The last purchase was a BMW X1, and at the time the transaction seemed too good to be true. Wherefore, six months into my car( purchased it as a loaner with 3k miles) I realized there was no historical information provided, so as any other person would I called got the run arounds, and til this date never received the history. Therefore, I took it up on myself to do a C.L.U.E report and found that it had been in a minor accident and windshield was replaced. I called this a willful ommission, and said well when I am ready to trade they'll treat me right. No worries. Well, I made the attempt for sales to redeem themselves in 11/06/15, and Joanna sent me some ridiculous information that made me go to another BMW DEALERSHIP in Ster

Matt

2 de dic. de 2015

Jai Jennings was great to work with. He clearly communicated the issue with my car and made sure I understood the steps needed to fix it. The price came in under the amount I authorized and it was ready on time. All in all, it was a great experience.

AEME

1 de dic. de 2015

Jai Jennings represents excellence in service. He is very professional, listens and answers questions to my questions, and proposes solutions as necessary. This greatly enhances my customer experience as a client when I bring my car for service at BMW Silver Spring. Thanks you very much Jai.

LeesburgProps

30 de nov. de 2015

Kailash Joshi assisted us with the purchase of a new car and the process was quick and painless. He was responsive, accurate, and precise in picking out a car. When we went to close the transaction, it was exactly as we had agreed, and the process was smooth and . . . .enjoyable! I highly recommend Kailash if you are looking for a car. Ask about his "free hug" program! :-)

Glover211

30 de nov. de 2015

Kristina Williams is the best Service Advisor I ever had. She is very professional, always make me feel right at home. Any issues that I'm having with my wife's vehicle at that time, she always make sure the problem is resolved in a timely and professional manner. So I am very please with her service because she keeps my wife's vehicle on the road. A happy wife is a happy life!!!!Mr & Mrs. Glover

mike21951

29 de nov. de 2015

Kailash Joshi made the buying process simple and enjoyable. He helped me get the best price for the car that I wanted. He also made me aware of the BMW factory delivery program which clinched the sale.

cletusjr03

27 de nov. de 2015

I love bringing my car to service here because I know I will always receive excellent service and a fair or better price. I have been coming to this same dealership since I bought my first car 7 years ago (2 total from them). I am always greeted with a smile and welcomed, my service representative always takes the time to explain all charges and repairs, and goes above and beyond to ensure my vehicle is adequately serviced at a competitive price point. If there is an error it is immediately addressed and adjusted in a timely manner. And I am adequately informed throughout the process. I highly recommend this dealership.

jasonribakow

25 de nov. de 2015

My family & I have been customers of BMW of Silver Spring for many years, both on the sales and service side of the shop. All the employees are extremely helpful & friendly. I recently brought my car in for routine servicing working with Jai and as always he was incredible. From the get go he was fantastic, scheduling a convenient time for the appointment and ensuring I would have a BMW loaner car while my car was in the shop. When I dropped the vehicle off I mentioned a few additional items of concern, Jai and the tech checked on them and Jai called me later that day to confirm the cause and the suggested fix. Jai is a very honest & warm person who goes above and beyond to delight all his customers. I really enjoy working with Jai and truly appreciate all his support!

LSibedwo

23 de nov. de 2015

Eric was woderfull, He is an excellent sales person and he explained a lot to us. we really appreciate what he did. We Rank him as number 10 out of 10.

Dennis

23 de nov. de 2015

I went in with a set criteria and budget for my new vehicle and within a matter of time I had at the price I wanted. My Client Advisor Karen Herbert was awesome and so was the rest of the team from the finance department to the gentleman who provided the overview of my new car. Karen is a breath of fresh air! She made my experience seamless and easy.

frank

22 de nov. de 2015

I want to thank Brandi Rodgers and the technician for the wonderful service. I will continue to bring my x4 to silver spring as long as brandi is my service consultant.

"Rodney Conquest"

20 de nov. de 2015

My Service Advisor was Mr. Kevin Hull. Mr. Hull is a excellent and very professional service advisor. He is very knowledgeable about my vehicle and repairs. He kept me in the loop the entire time my vehicle was there for service. I would recommend that every BMW owner needing repairs please seek out Kevin "The Man" Hull at BMW-Silver Springs. He is best Service Advisor!

wrivera

20 de nov. de 2015

I can not say enough positive about Thomas Grant! Five stars is not enough for him. Simply amazing. I have been going to him for a few years now and just when I think he has done all he can do.... He amazes me and does more. I have never had such wonderful customer service in my life. I'm 45 so I have had years to compare it to. Any vehicle issue I have had I call him and he is always so happy and helpful. He makes any situation as inconvenient as possible. He shows genuine concern for his clients. He keeps me coming back to BMW of Silver Spring. I have NEVER had one single issue with the service department, or any other department for that matter. Most people like to contact their sales guy with any problems or questions that may arise... I contact Thomas. I know he won't make excuses and he WILL solve the problem. FYI, I don't typically write reviews... so I hope it weighs a lot that I am writing this one.

X3Beth

19 de nov. de 2015

This has been the first totally relaxed car buying experience we have ever experienced. Eric Scheib was totally knowledgeable, pleasant and cooperative. What a difference to buy a car from someone tech savy. This has been a truly refreshing experience! Carolyn and Joe

MariaL

18 de nov. de 2015

Karen Herbert was an amazing sales person. She was extremely professional and knowledgeable. She made the usually miserable process of buying a car extremely easy.

Michael

18 de nov. de 2015

Jai Jennings, BMW of Silver Spring is the best service rep I have ever had the pleasure to deal with in my 20+ years of car ownership. Honestly? I have never met a more personable, genuine, honest, caring person and can't say enough good things about him. He makes sure you and your car is given the BEST possible care and goes ABOVE and BEYOND to make sure you are very happy. You will not find a better person to assist you out there, trust me. I drive an hour (and longer) to go to see Jai, even though I could go to a different dealership within 20 miles of my home. It is that unique. He takes the time to explain everything, calls you to provide updates, and will call back promptly, if you leave a voicemail. I always come in happy and leave even happier, thanks to Jai Jennings. He truly is there for you and treats you extremely well. BMW of Silver Spring always hires the right people and this is why I will always bring my BMWs to Silver Spring and will buy my next BMWs from Silver Spring. You will NOT be disappointed! I am truly grateful to Jai Jennings and all he has done for my 335i, X3, and most of all, my wife and myself. Thank you BMW of Silver Spring for having Jai to represent you. He serves you very well!

MariaL

18 de nov. de 2015

Karen Herbert was an amazing sales person. She was extremely professional and knowledgeable. She made the usually miserable process of buying a car extremely easy.

Fostersmom

18 de nov. de 2015

This is by far the best service experience I have had. If you're able to get to this dealer, go see Rachel Rhea!! She was the best service advisor I have ever dealt with!!

SarahO

17 de nov. de 2015

Rachel Rhea was an amazing service adviser! This is my first ever experience with owning a BMW so it is all new to me, especially the maintenance package! Rachel explained everything thoroughly to me, answered all my questions, and got me scheduled for the work to be done. She kept me informed during the entire process of the status of my vehicle. She was very professional and knowledgeable and was able to quickly answer all of my questions. I must say she was absolutely the best adviser I have ever dealt with and I am now a BMW owner for life!

Yolanda67

17 de nov. de 2015

Jai is simply the best person to work with, he's proficient, professional, very knowledgeable about the service required for my car, and attentive. What I really like that about Jai is that explains everything about my car in way that I can understand. I am always pleased with THE service and that I received from him. A stated in the title of this review, all I can say is Jai Jennings is AMAZING!

dans

17 de nov. de 2015

I came to BMW of Silver Spring looking for a CPO vehicle. With help from Kailash I was able to find a good vehicle at a good price. The dealership was easy to work with and really willing to work with me on the purchase. I have no complaints at all.

Bmw328xi

16 de nov. de 2015

My salesperson was very helpful and was very attentive to my needs. She answered all of my questions that I asked and was very knowledgeable about the cars that she was selling.

aholiday

16 de nov. de 2015

I have been getting my BMW serviced at BMW of Silver Spring since 2010, and ever since Jai Jennings has been on staff my worries have decreased! He always provides a detailed summary of what is absolutely necessary versus what can wait until another time. I appreciate his candor and exceptional customer service! Jai is the reason I continue taking my car to the Silver Spring location. I know I will be taken care.

JM8214

14 de nov. de 2015

I had been looking for a new X5 for quite some time, all over the Baltimore / DC metro area. They were most competitive on price as well as variety of cars to choose from. Purchase process was painless and was out the door within a few hours.

JM8214

13 de nov. de 2015

I had been looking for a new BMW for quite some time. Even though I live within a few miles of another dealership, I ended up traveling to Silver Spring to get my car.

Eastern Shore Doc

12 de nov. de 2015

Tae did a great job, quick and efficient purchase of a used Yukon XL. Low pressure, very nice facility, took care of everything in one spot: purchase, title, inspection was all a breeze.

WRG2

12 de nov. de 2015

My service advisor, Rachel Rhea,does an EXCELLENT job. She is very knowledgeable about my vehicle and repairs. She kept me in the loop the entire time my vehicle was there for service. I also had an aftermarket warranty and when they tried to deny my claim,Rachel called them and fought them and they agreed to my repairs which totaled over $7,300! She is excellent at what she does and is part of the reason why I come to BMW Silver Spring.

dcj1s7

12 de nov. de 2015

This is the second new BMW that I have purchased from this dealership in the past 3 years. I highly recommend the dealership and especially the salesman...Kailash Joshi. I worked with Kailash both times and each time, he was able to find the exact vehicle I was looking for at the price I wanted. As with everyone I encountered at BMW of Silver Spring, Kailash was very friendly, professional and very respectful of my time. Will definitely come back again.

DealerRater

11 de nov. de 2015

Rachel Rhea at BMW of Silver Spring, Maryland overheard me ask someone for the location of a car wash after I picked up a part. She then insisted that I allow them to wash my car. I didn't want to impose, so I told her that I could wash it but she continued to insist that they wash my car. I was amazed with the friendly and wonderful customer service that Rachael Rhea provided at BMW of Silver Spring, Maryland.

Janell18

11 de nov. de 2015

Great service by Karen Herbert. She was knowledge and professional. Very responsive. Karen asked me the right question to find the perfect car for me. Great service all around. I would definitely use her again.

GOAT

10 de nov. de 2015

I went in with a set criteria and budget for my new vehicle and within a matter of time I had at the price I wanted. My Client Advisor was awesome and so was the rest of the team from the finance department to the gentleman who provided the overview of my new car.

Evelow

10 de nov. de 2015

We brought our vehicle in for service and had the pleasure of having Rachel Rhea as our advisor. She was an absolute gem to deal with from beginning to end answered all our questions with complete patience and professionalism. We've had nothing but amazing service from buying our car to having it serviced here. Would highly recommend everything about this dealership!!

dsmall411

10 de nov. de 2015

I went in with a set criteria and budget for my new vehicle and within a matter of time I had at the price I wanted. My Client Advisor was awesome and so was the rest of the team from the finance department to the gentleman who provided the overview of my new car.

HK0207

9 de nov. de 2015

Mr. Joshi was helpful for making sure that I fully know the detail functions in BMW X-5. His professional manner made me feel that I was buying the car with honest and hassle free atmosphere while providing full responsiveness for the questions and follow-ups.

Dr.R

8 de nov. de 2015

Outstanding service and very knowledgable staff. Karen Herbert made the experience wonderful with her professional, but very friendly approach. She certainly far exceeded my expectations.

LP

7 de nov. de 2015

BMW Silver Springs was very easy to work with. I traveled a couple of hours to see my new car and it was well worth it! Karen was very helpful and took good care of me. Besides helping me find my perfect car, she also got me a great trade-in deal for my older car. I highly recommend working with Karen and BMW Silver Springs.

mycals60

7 de nov. de 2015

This was my second new BMW; however, it was my first with BMW of Silver Spring. I was looking for a 2016 manual transmission, which nowadays is hard to find and the closest dealership that had what I was looking for was in Silver Spring, MD. Glad I made the 110 mile drive. This was the best experience I've ever had with any dealership, let alone BMW. Karen Herbert, my Client Advisor set the bar high. She provided expert advice, friendly sincere customer service and clearly showed she wanted my business and not just my money which I find lacks in many other dealerships. Karen also went beyond my expectations by providing me with incentive information available to prior military members, which by the way, I never knew existed. I arrived when dealership open at 9am and before noon, I was driving back home with my new BMW. My next new BMW will be with Karen, no doubt.

Vildan

7 de nov. de 2015

Amazing team - especially the sales representative Angela Decint - helpful, professional and pleasant. It was my first BMW purchase. I live in Arlington VA, approximately 35 miles away from the BMW of Silver Spring. it was worth to drive!!! If I buy another one, I would drive back there!! Angela made the entire BMW purchase journey as pleasant as possible. She was readily available for questions (even during the weekends) and was quick to respond to email and text communications. Once I decided to make the purchase, she made the process effortless for me and enjoyable by sharing my excitement to get my very first BMW. The entire crew at the dealership was incredible (from financing Andrew Lippincott, Finance Manager, to reviewing the car and its features Joshua Rifkin, BMW Genius, great personality, I wish you work for me Josh! You are truly a BMW genius!) and really worked to get me into the car and back on the road in minimal time. I would not hesitate to recommend this dealership. Thank you to all!

LP

7 de nov. de 2015

BMW Silver Spring was very easy to work with. I traveled a couple of hours to see my new car and it was well worth it! Karen was very helpful and took good care of me. Besides helping me find my perfect car, she also got me a great trade-in value for my older car. I highly recommend working with Karen and BMW Silver Spring.

mycals60

6 de nov. de 2015

This was my second new BMW; however, it was my first with BMW of Silver Spring. I was looking for a 2016 manual transmission, which nowadays is hard to find and the closest dealership that had what I was looking for was in Silver Spring, MD. Glad I made the 110 mile drive. This was the best experience I've ever had with any dealership, let alone BMW. Karen Herbert, my Client Advisor set the bar high. She provided expert advice, friendly sincere customer service and clearly showed she wanted my business and not just my money which I find lacks in many other dealerships. Karen also went beyond my expectations by providing me with incentive information available to prior military members, which by the way, I never knew existed. I arrived when dealership open at 9am and before noon, I was driving back home with my new BMW. My next new BMW will be with Karen, no doubt.

Poohmom1

6 de nov. de 2015

Karen Herbert made my experience great. Very professional and knowledgeable. I came in and left with a new car in less than 4 hours. The entire team at BMW works hard to give you the best client experience.

Chris

5 de nov. de 2015

Caprice at BMW of Silver Spring is Excellent. She is knowledgeable, personable, and made my experience at BMW of Silver Spring a breeze. I would absolutely recommend this dealership, and Caprice in particular, to friends and family.

Phil Marcheso

5 de nov. de 2015

Kristina Williams is my service advisor and always provides unparalleled attention to all of my service needs. She represents what superior customer service is meant to be. I would highly recommend this dealership for this reason. Buying a new car (which I would highly recommend doing from this dealership) is only a minor detail in the big picture. It's the service that the dealership provides after the sales that shows the integrity of the dealership. Kristina excels at this in every aspect.

JAGandJAG

1 de nov. de 2015

We recently bought a used X3 from Kailash Joshi at BMW of Silver Spring. It was the most pleasant experience we have ever had buying a car. Kailash was so patient as we tried to decide if the car was the right one for us. He gave us great advice as he helped us through the process and he was committed to making sure we were happy with our decision. We had noticed a slight imperfection with a mark on the hood and Kailash and BMW of Silver Spring refinished the entire hood to take care of it before we purchased the car. We have not seen this service elsewhere. Thank you!

Beamer Al

31 de oct. de 2015

I received Great Customer Service from Mrs. Kristina Williams at BMW of Silver Spring. I did not have a service appointment, however, Kristina was able to schedule my vehicle for service when my regular Service Adviser was out sick. She was wonderful and provided a BMW loaner car. My vehicle had a dashboard black-out problem that was corrected in a day. Therefore, I give a big 'high-five' to Kristina and the Dealership for speedy-quick service.Sincerely,Alan Austin

harshtitan

29 de oct. de 2015

Kailash Joshi is an outstanding advisor! He exceeded my expectations and even came in on his day off to ensure that my trade and purchase of BMW were perfect. Thank you, Kailash!

carbuyer2015rd

29 de oct. de 2015

I recently purchased an X5 from BMW of Silver Spring and had a wonderful experience from start to finish. I worked with Angela Decint in sales and she was gave me the best deal from the beginning. We ordered a custom configuration and she was very knowledgeable about every detail and option and had great input to guide us in our selection. She and her colleagues in finance/post sales presented clear option and did not pressure or push anything on us that we didn't want. They scheduled the entire transaction to meet my schedule and were incredibly efficient all around. Very accessible and responsive throughout.

Kristin

27 de oct. de 2015

Angela Decint is the best. Responsive to all my queries (email and phone and in person), knowledgeable about car and financing process, everything went extremely smoothly. This is the second BMW I lease, first time from Silver Spring BMW. I would go back any time. Thank you, Angela!

David

23 de oct. de 2015

I am from NY. Drove Lexus for years. Was looking for BMW X-4 and saw that BMW of Silver Spring was offering several pre-owned 2016 X-4s with very low mileage at a great savings off MSRP. Eric Scheib was my sales rep. He was very friendly and well informed. Worked out a great price and my wife and I drove 240 down to Silver Spring a few days later. Eric continued to be very easygoing, respectful, and walked through the process with the purchase. Eric took the time to go over every detail in how to operate all the new tech functions of the car. We love our X-4. Eric and staff at BMW of Silver Spring were great. Well worth the trip.

shrimo123

23 de oct. de 2015

I did not like my past experience with the previous dealer. I met with Mr Fastman. He took the time and listened to my lack of confidence with the prior dealer. I own 2 2015 BMW. Mr Fastman acted immediately. He introduced me to Mr Grant. Mr Grant walked outside with my wife and explained the service he was going to do with her 650i. Pointed out additional items and he was concerned with the fixing and doing the scheduled repairs. He did so much more than the scheduled repairs and was extremely concern about our customer experience. Mr did the same with my X5After the service Mr Fastman made sure both my wife and I were extremely satisfied..They treated us as though they sold us the cars and we were part of their BMW familyTHANK YOU MR FASTMAN AND MR GRANT!!!!!!!! This is the dealership I will ALWAYS buy and service my BMWs

Althea Wiggins

21 de oct. de 2015

This is my second time buying from BMW Silver Springs if you are serious about purchasing then this is the place to go. They will most definitely get you into the BMW you chose. Oh but please see Sales Advisor Ms. Caprice Foster, this lady is a wheeler and dealer she is awesome, she will work hard for you and will not stop until she get you what you want and the financing that fits your budget. Her sale approach is so warm and friendly. She does not hassle you or chance you down to make a purchase. Her professional manner put you as ease because right off you know she knows what she is talking about.

Jeffland

19 de oct. de 2015

I ordered my car quite some time ago and due to a special ordered interior it was difficult to arrange with BMW headquarters. Through it all my sales advisor caprice foster went above and beyond to make sure I got everything I wanted! She was one of the nicest and friendliest people I have met and I couldn't have asked to work with anyone better. She really did her best to make sure I was happy and my experience went as smooth as possible.

Jeffland

19 de oct. de 2015

I ordered my car quite some time ago and due to a special ordered interior it was difficult to arrange with BMW headquarters. Through it all my sales advisor caprice foster went above and beyond to make sure I got everything I wanted! She was one of the nicest and friendliest people I have met and I couldn't have asked to work with anyone better. She really did her best to make sure I was happy and my experience went as smooth as possible.

WCB

19 de oct. de 2015

I called regarding a particular car shown in inventory on cars.com, and was randomly connected with Kailash Joshi. Kailash tracked down the car I was interested in, suggested other options I might like, and took me on a test drive, pointing out interesting features in the car I did not know about (and I had done my homework!). He was informative, patient, and engaging. Plus, he had a welcome sense of humor. What could easily have been a stressful and annoying process, Kailesh actually made fun. Kailesh lined everything up and I drove the car home that day.

Vic S

18 de oct. de 2015

Wanted to purchase two new vehicles and customer service is 90% of what I look for in a dealer. Chris knew that I didn't have time to full around with haggling so I gave him my bottom line and he told me if he could do it. Turned out we agreed on a price for my wife's X3 and I decided to get my M4 through them as well. George the sales manager was extremely friendly as well and both did whatever it took to make sure my wife and I were happy. Extremely pleasant experience, makes me not want to go to a different dealer/ car brand ever again! Thanks guys!

walli328i

17 de oct. de 2015

I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a major repair to my adorable 328i and I was a bit torn between whether to proceed with the repair or trade in my car in for a newer model. Thomas ensured that I understood the Technician's mechanical diagnosis of the problem and he patiently explained the pros and cons of the options going forward. He diligently answered all my questions and did not pressure me toward a decision in one direction or another. After much deliberation, I concluded that it was best to repair my car now, and am at peace with my decision. Due to the complex nature of the work involved, the estimated completion date was realistic. The car was washed, vacuumed and ready as they promised - no false promises on their part. On a follow up visit, I appreciated their excellent commitment to their parts and service warranty. Many, many thanks, Thomas Grant and BMW Silver Spring for restoring my confidence in an auto repair shop.

MigMor82

10 de oct. de 2015

I purchased my car from Gustavo and had a great experience, thqnk you for your patience and your flexibility on making this deal. Great time and good coffee also.

Napper

2 de oct. de 2015

bought my current car form BMW silver spring and they used to provide excellent buying experience, but it seems everything just changed. Recently I received a email promotion which said they're willing to pay 120% of KBB trade in value for my car and in addition to that they will offer $6000 off any new car which is in stock, I called them and confirmed the offer is still available. Once I stepped into the dealer, they just rejected to honor anything mentioned in before: first they said they can't apply the 6000 to any car, then what is most ridiculous is that they gave me a ridiculous trade-in value, my car's trade in value is $20,000 (good condition) and they're supposed to offer 120% * 20,000 = 24,000, but what they showed me initially is $17,000 which just sounds like a big joke. BMW silverspring is no longer a honest car dealer to do business with anymore, very disappointed!

Mrs. Martin

30 de sep. de 2015

Brought my vehicle in for service and it was a very painless process. Brandi Rodgers was awesome and made me feel like a priority and not a bother. This will be where I bring my car for future services!!

mrf114

30 de sep. de 2015

I was referred to BMW of Silver Spring and specifically Kailash Joshi by a friend. Id been thinking about buying a BMW for years, but had not been to a dealership or even driven one recently. I didnt make an appointment, but asked for Kailash when I arrived. Even though we had never met, he greeted me like an old friend and made time to hear what I was interested in to see if he could help. Having already done research online, I knew pretty much what I wanted already and shared the specs with Kailash. He quickly found a blue 328x with the right features on the lot and had someone pull it around while we talked. We went for a short test drive where he pointed out the features and explained some items I had not seen before. I was somewhat pressed for time that day so I thanked him and told him I would think about it and get back in touch with him soon. He gave me a printout for the car including all the options and the online price with discounts, but also indicated there might be some additional room to negotiate on price. I exchanged a few emails with him later that evening and shared my expectations on price. I agreed to come back the next day to see if we could reach a deal. When I arrived back at the dealership we picked up right where I left off and with little back and worth reached a final price within 30 minutes. Ive been through experiences at other dealers where this process can take hours. I really appreciated his willingness to cut right to the chase and get me the best offer they could make. After that, I worked with the business manager to finalize the paperwork and a BMW genius to better explain the cars features and I was on my way. I dont consider buying any car to be a fun experience, but this was the most straight forward and easiest experience I have ever had. Ive only had the car a few days, but so far so good and I would definitely recommend Kailash Joshi and BMW of Silver Spring.

Bmwgirl

29 de sep. de 2015

I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process painless.

BMW Lover

18 de sep. de 2015

I had to get my new car towed just after 6 days of my car first service. The service department representative at BMW of Silver Spring is very rude and have no sense in helping the customer in trouble. Eventually I called directly the BMW roadside assistance and they helped me in getting my car diagnosed and told me that they will have to get the car towed and placed for service at my car dealership. The first service experience is so bad. I will not do any more business with the dealer in the furture.

miles111

18 de sep. de 2015

BMW of Silver Spring offered me a pleasant car buying experience. My Sales Person, Perry Wright was courteous, well-informed, and very professional. I had a positive experience with the service department as well. Everyone on staff was very nice and welcoming.

claybuddy2002

14 de sep. de 2015

I had no intention of buying a BMW when I entered the dealership that day; I was just doing due diligence. I immediately spotted a car that spoke to me and try as I might, I couldn't shake the picture of it from my mind. I knew virtually nothing about BMW having owed the "other German car", so I was in need of some education and a bit of convincing. Enter Kailash Joshi. Kailash was an excellent educator. He spent several hours with me doing test drives and answering my endless questions. I decided to buy and all the "deal making" went smoothly and without any pressure or deception. Everyone I dealt with was professional, straightforward and accommodating. After the deal was concluded, Kailash went through the owner's manual page by page and thoroughly acquainted me with the the vehicle. He even stayed after closing to help me transfer my belongings from the old car!I am impressed with the car and the dealership. I have received several follow-up calls checking to see if everything is to my liking . . .and it is.I highly recommend this dealership, and especially commend Kailash Joshi to you if you want a no pressure, knowledgable and accommodating sales person.

happyday

12 de sep. de 2015

This dealership was our first stop for BMW, and we made a decision right there because of their reasonable price, honesty, and good customer service. Kailashi Joshi was our sales person, and he listened to what we were looking for and built a right car for us. Overall process was smooth, and I can see that the dealership really tries to offer the best customer service throughout. I will probably come back here for our next car purchase.

JohnMD

7 de sep. de 2015

Thanks to Daniel Kim our new 2016 BMW 428i xDrive Convertible purchase was a hassle-free pleasant experience. In searching for the new model, there werent too many available in the area. I contacted several dealerships in the area and Daniel was first to respond to my email inquiry. He was very straightforward and professional to my questions and needs. Having purchased numerous cars in the past, I really despised the usual sales pitch and haggling for price. Already having done my research, I knew exactly what I wanted and Daniel provided effortless service. I was in and out in no time with a great price, probably the easiest car purchase Ive experienced.

BMWlover

7 de sep. de 2015

I bought my new X-5 on August 31st and had amazing service from Tae Yeon and Troia Collins. They took the time to answer all of my questions and make sure that I had all of the information I needed to make the best decision. Mr. Yeon was especially patient and willing to answer my questions even off-hours. The Manager took the time to introduce himself and make sure I was being helped when I was waiting. I would definitely recommend BMW of Silverspring!!!!

jfl007

7 de sep. de 2015

Thanks to Daniel Kim our new 2016 BMW 428i xDrive Convertible purchase was a hassle-free pleasant experience. In searching for the new model, there werent too many available in the area. I contacted several dealerships in the area and Daniel was first to respond to my email inquiry. He was very straightforward and professional to my questions and needs. Having purchased numerous cars in the past, I really despised the usual sales pitch and haggling for price. Already having done my research, I knew exactly what I wanted and Daniel provided effortless service. I was in and out in no time with a great price, probably the easiest car purchase Ive experienced.

raneek93

2 de sep. de 2015

BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail to make an appointment, which took less than a minute. Upon visiting the service desk at the dealership the day of the appointment, Thomas Grant took care of all aspects of the visit with precision and skill. Servicing was completed in full before I expected. All of that merits that highest possible rating here on DealerRater, without at doubt. And as icing on the cake, BMW of Silver Spring provided me an i3 loaner car. Sweet!

1Kosta

31 de ago. de 2015

This dealership was the first place we visited, and it turned out to be the only place we needed to visit. We went looking for a good almost new BMW to replace our aging 325i, and in a couple of hours left with a new car! The reason everything went smoothly and was quite a bit of fun, actually, was our 'host', Karen Herbert. She provided us with the best car buying service we have ever had. If you are in the market for a new BMW, do yourself a favor and give her a call.

pdrake

31 de ago. de 2015

Our experience at BMW of Silver Spring was outstanding! Karen Herbert was prompt, professional, and easy to deal with! I would highly recommend both her and BMW of Silver Spring to find the exact car for you!

MISS GAIL

31 de ago. de 2015

I was pleased with the professionalism of my Client Adviser Karen Hubert, the Sales and Finance Managers and their concern for my time and money.

1Kosta

31 de ago. de 2015

We came to check out a few new and not so new BMWs, and ended up buying a new Toyota Camry! We were very surprised and did not expect things to develop that way, but when Karen Herbert works with you, very good things happen! I don't know if the dealership is all that great, to be honest, as I have not dealt with them before. All I know is that when the time comes to get another car, I will make a call and arrange to meet Karen Herbert. I don't want to talk to anyone else.

drakefitpro

31 de ago. de 2015

Our experience at BMW of Silver Spring was outstanding! Karen Herbert was prompt, professional, and easy to deal with! I would highly recommend both her and BMW of Silver Spring to find the exact car for you!

LORETTA

29 de ago. de 2015

This was my first experience with service for my new 2015 bmw x5 and it was like no other! Brandi Rodgers was my service contact and she made me feel like i was the only customer there! i have been completely spoiled and i will always return. The process was painless and i loved the free car wash.

lspennick

29 de ago. de 2015

I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my first at bmw of rockville after dealing with brandi rodgers i will never return!

BLTIME

29 de ago. de 2015

Our buying experience at BMW of Silver Spring was spectacular. Kailash Joshi, our experienced client advisor, was professional, thoughtful, and guided us through the necessary steps with speed. He found us the perfect car! This is our second favorable buying experience with Mr Joshi. Our first experience was so satisfactory that, when we needed a new BMW, we knew he was the one we wanted to buy it from. I recommend Kailash Joshi and BMW of Silver Spring to any friends wanting an excellent buying experience. Andrew, in finance did a fine job of moving us through, pleasantly.

Vijay

26 de ago. de 2015

I had an awesome buying experience of BNW X3 28 from BNW of Silver Spring. From the start of the process till getting the vehicle checked out, Kailash Joshi provided excellent customer service and guiding me to find the right vehicle with good deal. I was very happy after going through the procedure as I felt very satisfied and made a right choice.

tmoney

25 de ago. de 2015

Best car buying experience. Bought 2 cars in 2 days and got everything I wanted. By far the best BMW dealership in Maryland.

Ms. Johnson

24 de ago. de 2015

Ms. Rodgers went above and beyond with my car service from scheduling to pickup. Scheduling was easy, the loaner program is generous, and the timeliness of service worked perfectly with my hectic schedule. The fact that my car was returned in the cleanest state since purchase was an added bonus!

Lauren

24 de ago. de 2015

I've been getting my service done at BMW SS for years, but hadn't really in the market for an upgrade. But after having Caprice Foster as my sales advisor at SS BMW, I traded in my 08 X3 for a 2011 without even batting an eyelash. I had casually emailed the dealership to inquire about a Pre-owned 2011 X3 I saw on cargurus and got a response back from Caprice asking me to come in for a test drive. I showed up the next morning and drove off in my new car that afternoon. Caprice was absolutely awesome. She took great care of me and made sure that we were able to get everything I needed worked into the financing. The financing process was incredibly smooth and they got me a great deal with the extended maintenance and extended warranty packages included (I do A LOT of driving). The process was painless and they even offered me lunch. I had my 2 year-old with me, which can be less than ideal, but they were great with him too. I can't say enough good things about my experience. I typically hate car buying, hate dealerships, hate sales people and am ridiculously cheap; and I loved everything about spending thousands at this place. I can't recommend them enough. Ask for Caprice Foster. She will take very good care of you.

tmoney

24 de ago. de 2015

One of the best car buying experiences I have had. Easy, direct, and fun. We went in knowing exactly what we wanted to buy, and Sliver Spring made it happen, and at the price we wanted.

535diva

24 de ago. de 2015

I went to the following dealership and purchased my 535BMW from the silver spring site. I went to Towson, poor service, Annapolis no cars not a good response, Alexandria no sales people who wanted to provide service. The staff at the Silver Spring office educated me on the car I wanted, I was shown the car I wanted not the car of the month! Karen was an excellent sales person. She made sure I was comfortable with I the choose I made and help me understand my driving style best fit the car I purchased, Karen took time to show me the features on my car and setup my phone before I left the lot. Andrew in finance help make my buying experience very pleasant. In the past one was made to fill you were going to the principles office when you were taken to the finance office. LOL The manager came out and spoke with me and I was greeted the minute I walked in the door!I will recommend Silver Spring to all my friends and I will purchase another car with your silver spring site. Karen is a Excellent friendly sales person, one of the best!!! Thanks Mary

Duane E.

21 de ago. de 2015

I actually didn't go in to buy myself a car I went because my spouse wanted a new X4. Caprice made the experience so easy and enjoyable I ended up buying a new car as well. I have always thought of buying as car as one of those dreadful things you just eventually have to sooner or later. This buying experience was completely different and unexpected. I actually had a good time! I got exactly the car I wanted (X5) and felt like I got a very fair deal (and I've done the research) as well. Caprice was wonderful to work with. Next time I get a BMW I will definitely be back.

Gary328

21 de ago. de 2015

This was my first ( and hopefully not last ) BMW European Delivery experience. This well exceeded my expectations from the moment I walked into BMW of Silver Spring, then my trip to Europe and pick-up at BMW Welt in Munich, drop off in Vienna Austria, and finally having my car delivered again at BMW if Silver Spring. I was guided through the entire process and was treated like a first class customer! Kailash Joshi was extremely helpful in not only the purchase of my BMW and advising me on the European Delivery process but in also helping me helpful hints with my trip based on his first hand experience. Kailash was very responsive even when I had questions while in Europe. Great job and keep up the good work!

daveshep

19 de ago. de 2015

I just finalized my purchase of a 2016 428i xDrive for European Delivery the first week of September. We started shopping mid-July and finalized a price by the last week of July. Kailash was able to expedite the process and reserve a first choice pickup date in Munich first week of September. Most online forums recommend ordering European Delivery 3+ months in advance, but Kailash was able to complete the process in 1.5 months without issue and calmed my nerves through the process.This is my first BMW (previously owned an Acura). He is very knowledgeable about the ordering process (especially the European Delivery options) and was able to answer all my questions (even my crazy nit picky ones). Great response time by email, which is my preferred form of communication. He was able to meet in the evenings and at lunch to complete the ordering process, which was convenient for my work schedule. He was upfront and fair in our negotiations.Looking forward to my Munich trip in 2 weeks!

Papaeats

17 de ago. de 2015

I recently leased a 2015 535xi. Kailash Joshi acted as my primary liaison at the dealership. He's an excellent sales consultant -- knowledgable, considerate, responsive and not pushy. Very positive purchase experience, including my interface w/ the Finance Dept.

Kenneth and Olivia Williams

14 de ago. de 2015

10 Aug 2015 I am writing this letter to compliment the dealership of BMW of Silver Spring with special emphasis on your saleswoman Caprice Foster. Recently my wife Olivia and I were looking for a vehicle. We chose BMW of Silver Spring as a place to purchase a vehicle. Upon arrival We were greeted at the door by a beautiful young lady who asked us if this was our first time here. She escorted us around the sales floor to avail us of a sample of the inventory. Ms. Foster quickly assessed our needs. There was no haggling, pressure, or hidden agenda. Ms. Foster is very knowledgeable about the inventory of BMW of Silver Spring. She explained to us the buying process and allowed us to test drive vehicles. We proceeded to build our future vehicle with her assistance. All of our questions were answered to our satisfaction professionally. Mrs, Foster ensured the acquisition of a X5 BMW custom to my wife's needs. This was a great car buying experience for my wife and I. Once again thank you for your outstanding service. BMW of Silver Spring has earned my family as a loyal customer. I would recommend BMW of Silver spring to anyone looking for an exceptional experience in car buying. Kenneth and Olivia Williams

marktwain54321

14 de ago. de 2015

I just had a recall completed. All was going smoothly until I was about to leave, and the "Service Consultant" stated that I have some needed service due to oil leaks. 1) Replace valve cover gaskets (found oil leaking oil onto ex. manifold), $464.96. 2) Replace crankcase vent valve and hoses (crankcase vent valve and hose is leaking oil), $763.28. 3) Replace front lower control arm bushings\ (front lower bushings is coming apart), $599.96. 4) Replace rear differential side seals (both rear differential side seals are leaking oil), $504.96. Total = $2,526.15All suggested services are typical routine preventive maintenance to be performed based on the mileage of the vehicle.What they didnt know is that all suggested services were completed less than a year ago; there are no leaks, no codes, and I just had the intake smoked to check for leaks. Service Consultants are directed by management to make money for the dealership, by maintenance suggestions, or to push the customer towards the purchase of a new/newer vehicle.Well, at least they showed me how much money I saved, which made me smile.I was going to give them 5 stars for the recall service, but after the BS suggested service. They deserve 2 stars for trying to swindle a customer. Perhaps this was just the Service Consultants sole actions, but I know her actions are directed by management.

RMF

14 de ago. de 2015

I own a BMW 135i which I purchased from BMW Silver Spring in April 2010. Notwithstanding the mechanical issues I have had with the car, Kristina Williams, the service representative I have been assigned to is generally, rude, demeaning, and obstinate. Whenever, there is a point of discussion, it's always the customer's fault. I have personally been accused of driving improperly, not taking responsibility of my actions amongst other accusations, for example. I don't believe Kristina portrays BMW Silver Spring in a favorable light. What's unfortunate for the dealership is that I am in the market for a new car and was considering a 235i. If I buy one, it will not be from BMW Silver Spring.

BMW, Ron2015

13 de ago. de 2015

I had a wonderful experience purchasing my certified pre-owned car from BMW of Silver Spring. The entire process was seamless making the purchase of a car easy and enjoyable. Kailash Joshi worked with me for two years until he found my dream car. He clearly explained each step of the buying process in a comfortable and professional manner. I highly recommend BMW of Silver Spring and Kailash Joshi.

bob1952

13 de ago. de 2015

I recently purchased a 2016 M5 from BMW of Silver Spring, MD. I relocated to MD last year and, lacking experience with local dealerships, spoke with four over a two week period. Of course, you dont speak with dealerships, you speak with salesmen. At BMW Silver Spring, the salesman was Kailash Joshi. Silver Spring was the best offer. Kailash was by far the best salesman.I found Kailash quite knowledgeable about the M5, yet willing to admit if he needed to follow up on a particular question or issue. In those few instances, he always did so. Kailash took the time to understand what I wanted (and didnt want) and incorporated that effortlessly into our conversations. He made the best initial offer (new + trade-in) of the four dealerships, and bettered it in further discussion. I found Kailash frank. I found him fair.Ive bought several BMWs over the years, and negotiated with many salesmen. There have been two Ive most enjoyed working with. Kailash is one of them. The other, who works where I used to live, knows this because Ive bought several cars from him over the years. I believe the same will be true with Kailash.

bd20705

12 de ago. de 2015

Kailash Joshi is a pleasure to work with. He gave me a good price for a Euro Delivery 2016 m3. He explained the whole process very thoroughly, has given me some suggestions for the trip and I am very much looking forward to my flight to Munich in Sept. Will recommend Kailash to anyone interested in a BMW.

rb20723

8 de ago. de 2015

Just wanted to say that I recently bought an X1 from this dealership and have nothing but positives to say about my experience. My client advisor was Kailash Joshi. I have bought several vehicles from Kailash and have referred many friends and neighbors to him. He never disappoints. He did a great job of getting me the vehicle I wanted at a great price. I am picky with respect to color, interior, and features and always want the vehicle at a great price. Kailash is extremely knowledgeable, patient and never disappoints. You should ask for him.With respect to the dealership, I have not had a bad experience in their sales or service departments after many years of patronage. On the rare occasion when I had an issue, they go out of their way to fix it. Prior to finding this dealership I bought BMWs at two other dealers (one in NOVA and one in MD) and was not impressed. Kailash Joshi and BMW of Silver Spring are clearly a cut above and their overall ratings are well deserved. I highly recommend both of them.

rchristopherweber

5 de ago. de 2015

I've bought a lot of cars over the years and this car buying experience was by far the best!!! I worked with Kailash Joshi, who was professional, attentive, and knowledgeable. Kailash really took the time to understand what I was looking for in a new vehicle so he could deliver the car of my dreams! Never did I think that buying a car could actually be enjoyable!!!I went to the dealership one night after work not expecting to drive away with a new vehicle, but everything fell into place! They had the perfect car for me at their location. Without any games or hassle, I was given a great price and financing was secured quickly and with a great interest rate -- thank you Joanna McCarthy for your all of your help...you're amazing!If you are thinking about buying a new BMW, be sure to see Kailash Joshi at BMW of Silver Spring! He will make sure your car buying experience and your post-delivery experience are second to none!

jxc538

3 de ago. de 2015

I would absolutely recommend BMW Silver Spring. This is my second time getting a car there, I worked with Kailash and he is a professional, honest, and realistic salesman. He made my car search very comfortable, and simple. Once we found the car I was looking for Kailash worked with me to get the best possible price. I also had the pleasure of working with the manager Michael Bolgar, he was extremely fair and helped contribute to my exceptional experience. If anyone is looking to buy / lease / trade in a car I would suggest that you head over to BMW Silver Spring!

BarbaraG

1 de ago. de 2015

I wanted a new car but wasn't sure If it would happen. I came with my Pastor a long time friend who stated he's purchased many cars from Caprice Foster. I was a lovely experience. She made it feel so easy . I picked out my colors worked on my payments , test drove the car ,the car went to clean up ..The next thing was finance very simple and quick. I hadn't purchased a car in over 9 years it was time.. I love my 4 series wouldn't trade it for the world.

Darlene718

1 de ago. de 2015

I purchased my car in April but I came in to pick up my BMW watch and Floor mats that my favorite BMW sales woman promised me and she honored her promise .. I brought my cousin in with me ..I told Caprice he likes BMW and might buy a car. I told her he will be your hardest sale trust me. She just smiled and said no worries I'll just talk to him and see what he might be looking for. I went over to the parts department by the time I came back Caprice and my cousin where on a test drive in a new 7 series Lol.. Caprice is awesome I pray she stays at Silver Spring for a while.. I love working with her and so does the rest of my family.

Douglas

1 de ago. de 2015

My cousin purchased a car from Caprice Foster first brought me in one day with her to do something I'm not sure any way I didn't come for a BMW I came to observe and that day I was purchasing a brand new 2015 7series.. Thank you Caprice for taking great care of my cousin and me.. I love the car and i will continue to come back to you.

Mike Z

31 de jul. de 2015

Daniel Kim of Silver Springs deserves a shout out. I was looking for a BMW, so I put a request for a quote out to several dealers near home/work NY/NJ/CT (there are 18 in a 25 mile radius), however 8 I emailed never responded and the 2 I visited did not follow up with any of my unanswered questions. A number of them kept calling to come in to see their gorgeous BMWs even though I stated the model and options I wanted. I expanded the search radius, and found Silver Springs on AutoTrader. The prices were competitive to start and within a half hour of dropping a message for a quote, Daniel Kim emailed me.Daniel is your one stop shop. Needs will vary based on customer, but he is straight forward, responsive, respectful, and takes ownership. We discussed the model I wanted over email and phone and I really felt like working with someone who takes their customers seriously. Daniel got creative with the pricing, thinking about an upcoming promotion and how he could leverage it to get us to an agreeable number. When submitting the financing details, the site encryption was down. He acknowledged the issue, told me what his people were doing about and offered other ways to get the financing information.When you're buying something this expensive, you need to have value, but after that is fulfilled you want to be taken care of. If you live near Silver Springs, go to Silver Springs. If you live in NYC and can get down to Silver Springs, consider taking a drive down. I'm driving down to meet Daniel and pickup the car tomorrow. I'm super excited.

Jyung

29 de jul. de 2015

I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pleasure to work with. Thanks!

Parram

28 de jul. de 2015

I have recently purchased my 2015 BMW 528i from the BMW of Silver Spring. My sales person was Daniel Kim, He is good and honest sales person i have ever seen. Daniel Kim helped to get the car which i was looking. Daniel Kim possess very high customer service skills which was so impressive. I been looking for the BMW car in and around, but once i came to BMW of silver spring and met Daniel i decided not to search anywhere. I would highly recommend my friends to purchase their dream car at BMW of Silver Spring and Daniel Kim as the sales person. As a customer i am 100% satisfied with the sales and service.

VaishGS

28 de jul. de 2015

I was assisted by Mr. Kailash Joshi and I must say that he was so patient in going over every detail during my visit way past his working hours! He and Andrew made the whole process go so well and seamlessly! I didn't expect my first car buying experience to be so smooth! With my new car and several questions on my mind, I just never hesitate to call them up and get even the silliest questions answered with a cheer! I would definitely not think twice before visiting them again.

jim

27 de jul. de 2015

We had a great experience at BMW of Silver Spring. We worked with Karen Herbert and she provided an exceptional experience for us. We ended up buying a vehicle that was not even listed as a result of Karen knowing the inventory and vehicles that were at the dealership. From initial contact,to the trade-in, to the final paperwork it was a great experience. They really valued our time and made accommodations for schedule changes. We have bought from 3 other BMW dealers in this area and I would rate BMW of Silver Spring and Karen Herbert at the top of the list. Even though it is over 50 miles away, we will be back when it is time to buy our next BMW.

jimw

27 de jul. de 2015

We had a great experience at BMW of Silver Spring. We worked with Karen Herbert and she provided an exceptional experience for us. We ended up buying a vehicle that was not even listed as a result of Karen knowing the inventory and vehicles that were at the dealership. From initial contact,to the trade-in, to the final paperwork it was a great experience. They really valued our time and made accommodations for schedule changes. We have bought from 3 other BMW dealers in this area and I would rate BMW of Silver Spring and Karen Herbert at the top of the list. Even though it is over 50 miles away, we will be back when it is time to buy our next BMW.

mike1452

18 de jul. de 2015

My wife and I Drove down from the NYC area to pick up a new car. The car was priced very competitively and we could not find a good deal as this in our area. Kailash Joshi made the whole process very easy and understandable. When we got to the dealership we were greeted by big hugs from him, and the whole time we were made to feel like family. Everything was explained to us in great detail and there was never a time where we felt like we were in the dark. Even Andrew from Finance was very patient with us, explained everything in detail and reviewed all the info with us. Dealing with Kailash and Andrew was an absolute pleasure, two top notch people.

Andy3002

15 de jul. de 2015

Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his team. I would definitely recommend this dealership for service.

Taras11

13 de jul. de 2015

I had a very disturbing experience with Anthony Ross at BMW of Silver Spring. I just bought my car last month and I bought the 1 year power train warranty. my transmission is already slipping Andy engine is already knocking. He had the nerve to tell me I don't no if your going to be covered. I called to see if I can get a loaner while my car is in service. The reciptipnist said no problem at all. when I got to the dealership out my busy schedule Anthony Ross says No! The Loaner won't be available for two weeks. Are you kidding me? I have to get to work. The whole time he is just smirking and doesn't show any concern. He had the nerve to tell me take a taxi home. What kind of service is that. Very Bad Service!!!

"NYpurchaser"

7 de jul. de 2015

We live in NY but we found the 428 we wanted at BMW of Silver Spring. My husband initially reached out on the internet and was contacted right away. Our sales rep (Kan) was professional and pleasant and made the entire buying experience as painless as possible. He was readily available for questions and was quick to respond to email and text communications. Once we decided to make the purchase, he made the process effortless for us. Kan knew that we were driving from NY to pick up the car and made sure that everything was in place upon our arrival. The entire staff at the dealership was incredible (from financing to reviewing the car and its features) and really worked to get us into the car and back on the road in minimal time. I would not hesitate to recommend this dealership, especially to anyone nervous or hesitant to make a purchase from an out-of-state dealer.

bmw

6 de jul. de 2015

Kailash provided excellent customer service during the purchase of my first BMW. He is friendly and professional. The next day, when I called Kailash about missing floor mats, he had someone take care of it although he was not working that day.

bqashu

6 de jul. de 2015

It was one of the easiest car trade in transactions that I've ever been through and I'm a frequent trader. Rachel from service and Kailash in sales were very pleasant and welcoming. Great experience from welcome to driving off the lot with a new car.

Hkproinc

3 de jul. de 2015

I usually dont really like dealershis because of the usual haggling and aggressive sales tactics but I actually had a pleasant experience with Tae Yeon who was very patient and thorough in my car search. Would recommend.

Marie954

2 de jul. de 2015

I was considering getting a new vehicle and decided on a BMW. I conducted a review of the various dealerships in and around Silver Springs and BMW of Silver Springs had the best reviews in reference to sales experience and customer service. I was contacted by Tae Yeon and scheduled an appointment for later that day. I can say that I am 100% satisfied with the customer service and sales experience. Tae provided great insight into what would be in my best interest since I was trading in another vehicle. We discussed the numbers and he was very patient as I considered my options. He also provided in-depth explanations of the process and although he was scheduled to leave earlier, he never displayed any impatience or dealt with me in a hurried manner. Most importantly, I never felt pressured into making my purchase. The finance process was also smooth as all the additional options were discussed in depth. Overall, my experience was above my expectations and the staff that I met with were pleasant.

Xcited1stBMW

2 de jul. de 2015

I decided to upgrade to a BMW and conducted a review of the various dealerships in and around Silver Springs. BMW of Silver Springs had the best reviews in reference to sales experience and customer service. I was contacted by Tae Yeon (Client Advisor) and immediately scheduled an appointment for that day. I can say that I am completely satisfied with the customer service and sales experience without a doubt. Tae provided great insight into what would be in my best interest since I was trading in another vehicle. We discussed the numbers and he was very patient as I considered my options. He also provided in-depth explanations of the process and although he was scheduled to leave earlier, he never displayed any impatience or dealt with me in a hurried manner. Most importantly, I never felt pressured into making my purchase. The finance process was also smooth as all the additional options were discussed in depth. Overall, my experience was above my expectations and the staff that I met with were pleasant.

yoon

30 de jun. de 2015

I had a wonderful experience at BMW of silver spring. My salesperson went above and beyond to help me out. He would answer my questions at any time of the day or night, he was very patient when explaining every feature of the car to me, and he has a very warm and welcoming personality. If you are looking to buy a BMW, definitely call Tae Yeon. He will take care of you like you are family.

zulfaqarbmw

30 de jun. de 2015

The people at the dealership all the way around where very helpful and courteous. Karen was very personable and made my experience with buying a car very easy and enjoyable.

lisa73dc

30 de jun. de 2015

After visiting 2 other local BMW dealerships as well as 2 additional non-BMW dealers and being disappointed with the service, attention, and care shown, I was reluctant to visit another establishment. A day of shopping for that perfect car for nearly 8 hours on a Saturday went from fun to a complete nightmare. My friend who had accompanied me convinced me to visit the Silver Spring BMW and I reluctantly agreed. I met the Salesperson Karen Herbert. She was in few words, exceptionally knowledgeable and caring. She listened to my needs, understood my desires with the purchase, and was very accommodating. Each staff member that I met was personable, provided phenomenal service, and gave me the sense that they care about my business but more importantly about me as a person. In a short time, I walked out of BMW with exactly what I wanted and with a better finance option through BMW than what I walked in with. This was not an easy task, as I arrived at closing time and on the evening of a planned birthday outing for my salesperson Karen Herbert. However, even though I had interrupted their plans, they didn't turn me away and still provided me with the utmost care and service- I am so tremendously grateful! They helped make my hope a reality and have gained a loyal customer in me forever.

ehlee81

30 de jun. de 2015

Bought our 2015 X5 from Tae Yeon at BMW of Silver Spring and made our buying experience easy and smooth! Tae gave us a great deal on the car and our made to order SUV arrived in just 3 weeks.

Yoon

30 de jun. de 2015

I had a wonderful experience at BMW of silver spring. My salesperson went above and beyond to help me out. He would answer my questions at any time of the day or night, he was very patient when explaining every feature of the car to me, and he has a very warm and welcoming personality. If you are looking to buy a BMW, definitely call Tae Yeon. He will take care of you like you are family.

zulfaqarbmw

30 de jun. de 2015

Great experience entire staff was wonderful and courteous. Karen was a pleasure to work with.

Karthik

30 de jun. de 2015

The dealership itself: The dealership is good in terms of the interior and exterior. If you go in on a busy day, you may have to spend time to find the right parking spot. It is in the Automobile boulevard and you will definitely have to pass through all the car dealership to get here, which I see it as a good idea. That always reminds me of how I ignored all the cars to get a BMW :) The car buying process: We got out 2015 535i Xdrive, my wife and I were greeted by Angela who was great in assisting us. Angela was always on top of things be it Email response or telephone conversation. She explained the process and even provided answers for the future questions. Choosing between the 5 and 4 series was tough for us because of the looks and performance of the 4 series. I drive a 2013 3 series and it was a decision that I had to come up within a short time at the showroom. Angela helped us in understanding the wheelbase, the dimensions of the car and listened to our needs and suggested to take a look at 535. My wife and I were impressed and we started talking about the numbers. We traded in our car, worked out the numbers with John from Finance department to complete the formalities. If you want honest opinions, John is the man to talk to. He explained all the available options that comes up with the BMW vehicle and the final paperwork completed. This is one of the best car buying experience and you can trust BMW of Silver Spring for all your vehicle needs. Suggestion: For Service department, if possible please allow Walk-ins, some times it is really tough to get appointments within the same week.

Lisa73dc

30 de jun. de 2015

After visiting 2 other local BMW dealerships as well as 2 additional non-BMW dealers and being disappointed with the service, attention, and care shown, I was reluctant to visit another establishment. A day of shopping for that perfect car for nearly 8 hours on a Saturday went from fun to a complete nightmare. My friend who had accompanied me convinced me to visit the Silver Spring BMW and I reluctantly agreed. I met the Salesperson Karen Herbert. She was in few words, exceptionally knowledgeable and caring. She listened to my needs, understood my desires with the purchase, and was very accommodating. Each staff member that I met was personable, provided phenomenal service, and gave me the sense that they care about my business but more importantly about me as a person. In a short time, I walked out of BMW with exactly what I wanted and with a better finance option through BMW than what I walked in with. This was not an easy task, as I arrived at closing time and on the evening of a planned birthday outing for my salesperson Karen Herbert. However, even though I had interrupted their plans, they didn't turn me away and still provided me with the utmost care and service- I am so tremendously grateful! They helped make my hope a reality and have gained a loyal customer in me forever.

Edward

30 de jun. de 2015

Bought our 2015 X5 from Tae Yeon at BMW of Silver Spring and made our buying experience easy and smooth! Tae gave us a great deal on the car and our made to order SUV arrived in just 3 weeks.

attdaddy

28 de jun. de 2015

BMW of Silver Spring is staffed with first class professionals! The whole team at BMW of Silver Spring has a tremendous passion for the BMW product and is very knowledgable of all aspects of the cars within their facility. I worked with Kailish Joshi to purchase my new BMW 6 series, he made a sincere effort to enhance all aspects of my experience throughout the process. Kailish's high level of professionalism and polite manner is why I will continue to support BMW of Silver Spring with numerous referrals and future purchases. Last but not least, I want to send a big thank you to Bulent Inal as well. Bulent is the Sales Manager and he is another All Star at BMW of Silver Spring... He is very professional, patient and has a pretty nice sense of humor too!

LT

26 de jun. de 2015

We had a great experience purchasing our 750LiX from Karen Herbert. We purchased the car on a Friday evening and inspite of it being past her working hours, she stayed with us until the entire sales process was complete. She was very professional and even followed up with us later to make sure we didn't have any questions or concerns. I would recommend her very highly to all my family and friends looking for a BMW!

LT24

26 de jun. de 2015

We had a great experience purchasing our 750LiX from Karen Herbert. We purchased the car on a Friday evening and inspite of it being past her working hours, she stayed with us until the entire sales process was complete. She was very professional and even followed up with us later to make sure we didn't have any questions or concerns. I would recommend her very highly to all my family and friends looking for a BMW!

rickwe

24 de jun. de 2015

My experience with this dealership was rated excellent because of the over and above service the sales person, Karen Herbert, gave me when I came in to purchase a CPO vehicle. I had purchased a 750 LI about a month previous to coming to the Silver Spring dealership from another dealership that was the wrong color. Mrs. Herbert was exceptional in getting me into the car that I liked and wanted that was available at the Silver Spring dealership. The finance manager, Andrew Lippincott was excellent and instrumental in securing me extremely better financing through BMW. The two of them made my car buying experience a superb experience!

BMW4Life

24 de jun. de 2015

I had the opportunity to work with Karen Herbert when I purchased my first BMW last month. Karen greeted us with a smile and was very professional and inviting through the entire process. Although the dealer was nearing its closing time, Karen did not rush us through the process. We looked around and test drove, my dream car and had a very enlightening conversation with Karen about the nuts and bolts of the vehicle. Karen displayed a genuine knowledge, as she could speak from firsthand experience when answering our questions. Karen has been a great resource and has checked in with me several times just to see how things were going. She is available when you need her and I was so impressed with her willingness to assist us on her scheduled day off, because it would have been a more convenient time for us. She is certainly a great reflection of optimal professionalism and true customer-focused service. Thanks, Karen!!! :-)

BMW4Life

24 de jun. de 2015

I had the opportunity to work with Karen Herbert when I purchased my first BMW last month. Karen greeted us with a smile and was very professional and inviting through the entire process. Although the dealer was nearing its closing time, Karen did not rush us through the process. We looked around and test drove, my dream car and had a very enlightening conversation with Karen about the nuts and bolts of the vehicle. Karen displayed a genuine knowledge, as she could speak from firsthand experience when answering our questions. Karen has been a great resource and has checked in with me several times just to see how things were going. She is available when you need her and I was so impressed with her willingness to assist us on her scheduled day off, because it would have been a more convenient time for us. She is certainly a great reflection of optimal professionalism and true customer-focused service. Thanks, Karen!!! :-)

Rickwe

23 de jun. de 2015

I rate my experience with the Silver Spring BMW dealership as excellent because of the over and above service the sales person, Karen Herbert, gave me when I came in to purchase a CPO vehicle. I had purchased a 750 LI about a month previous to coming to the Silver Spring dealership from another dealership that was the wrong color. Mrs. Herbert was exceptional in getting me into the car that I liked and wanted that was available at the Silver Spring dealership. Ms. Herbert was friendly, professional, knowledgeable, and efficient. The finance manager, Andrew Lippincott was excellent and instrumental in securing me extremely better financing through BMW. The two of them made my car buying experience a superb experience!

helena

22 de jun. de 2015

Karen Herbert, my salesperson, was knowledgeable, pleasant, professional and her attention to details in all aspects of cars and car purchasing made for a less stressful transition in purchasing my car.

Niconorena

21 de jun. de 2015

The service was excellent, They helped me as much as they could.Every one was very friendly and they help me find the car I was looking for at a great price

Kevin

21 de jun. de 2015

I was searching for a 2015 435i xDrive for several weeks. I shopped around at 4 dealers. All offered competitive offers, but it wasn't until I came upon BMW of Silver Spring and met Karen Herbert that I really received great service and pricing. Karen immediately connected with me and soon found the car of dreams at a price I couldn't refuse.

Kevin

20 de jun. de 2015

Great friendly sales with low pressure and personal service. I checked out 4 dealers and found BMW of Silver Spring the most reputable and competitive price.

Kevin

20 de jun. de 2015

Great sales by Karen Herbert. They offered the best price and service.

Radhakrishna

20 de jun. de 2015

I had a very nice experience working with this Dealer. Karen Herbert helped me get the car I need. She took care of all my needs and answer your questions well.

Alana Yick

19 de jun. de 2015

Bmw of silver spring definitely puts the customer first. I had the pleasure of having Brandi Rodgers help me. She was clear and concise. Very knowledgeable in the product (unlike myself). I never felt like someone was trying to get over on me which I have felt in the past !

Donald Green

19 de jun. de 2015

Visiting BMW of Silver Spring was a painless experience. I can't say that of previous experiences at other dealerships. Brandi Rodgers was very professional and kind. I will be using this dealership for a long time. Thanks!

Kirk

18 de jun. de 2015

Walked on lot to test drive a great low milage BMW 5 series at 8 pm last night, drove home in my new car by 10 pm. Sales person Karen Herbert made the experience easy and a pleasure. Can't recommend her enough.

Radmhya

18 de jun. de 2015

I had a very nice experience working with this Dealer. I like the way they treat customers. They take care of all your needs and answer your questions well.

Kirk O

18 de jun. de 2015

Great sales and service at BMW of Silver Spring. I arrived at 8 pm and was out the door by 10 pm in my car. Sales person Karen Herbert was excellent.

Radmhya

18 de jun. de 2015

I had a very nice experience working with this Dealer. I like the way they treat customers. They take care of all your needs and answer your questions well.

Craig

17 de jun. de 2015

I was referred to Silver Spring BMW & Caprice through a friend that had purchased a car with her previously. I called Caprice and explained my situation and what I was looking for. Caprice pointed me to the inventory list- and had me talk to her Finance Mgr Joanna. Once we had the credit cleared- we discussed options and criteria. At no point did I feel like I was being pushed or sold. Caprice got me exactly what I was looking for- for exactly what I wanted. No Surprises. You know what I love the most - is when I can go to a vendor of any kind, and get exactly what I want- exactly what I am promised, with NO Surprises! Thanks Caprice, Joanna & Silver Spring BMW!

JL

15 de jun. de 2015

I have 2014 BMW X-drive. Initial purchasing the care experience was good. Once I was due for the first oil change, I was notified so I scheduled the appointed as instructed. I brought in the car for a 2hrs oil change into leaving the car for two days which was ok given I had the rental car. The experience with the staff member of the service department was not pleasant. I also have made a call one day regarding a BMW cap unexpectedly fell off of one of the wheels. The service staff again was unfriendly, unprofessional, disorganized in guiding you to an appropriate person, and when they finally directed me to an service manager Jai Jennings voicemail who doesn't even return your call was very disappointing. And now, I have been notified again for second oil change which I have called multiple times in trying to get through to schedule the appointment. Once I got through, again the service personnel is unfriendly, inconsistent in how long it would take to get the oil change. One person told me it would take 30 minutes to an hour and a another person states 2 hours. But more disturbing experience is the female clerk from the service department on 6/15 at 2:20pm was unpleasant, displayed disrespect/ arrogance in her tone of voice, poor display of customer service behavior. Thus far, over all experience with the service department has been very disappointing. And I hope to see some improvements as I am afraid I need continual maintenance care of my car. I will seriously reconsider of purchasing another BMW in the future if this kind of service continues. I expected higher standards! I have previous owned Lexus from Silver Sprigs and their customer service was excellent from top to bottom for 10 years and that is what I expected from the BMW services of Silver Springs.

CAC

6 de jun. de 2015

Kailash Joshi was awesome! He was very professional, friendly, and knowledgeable. He was a joy to work with and helped make this car purchase go smoothly from start to finish. I felt so at ease during this entire process. Kailash did a splendid job of thoroughly explaining all the wonderful features of the car, explaining the car buying process, and answered all questions that I had concerning the car and other matters.A few days after my purchase, I received a thank you card from Kailash. This personal touch was definitely appreciated and was such a kind and thoughtful gesture. I later needed to bring my car in for a computer upgrade. Kailash made sure I had a BMW loaner car during this period of time. He also explained to me what the service department would actually be doing during this upgrade and made sure I knew that if I had any questions, I could go to him for answers. I also want to give a "shout out" to Nicole for her help in setting me up for the service appointment and making sure I knew exactly what needed to be done. She has such a pleasant demeanor.I have had a delightful experience with BMW Silver Spring. Kudos to Kailash for a job well done! He is the BEST!!!!

Kidkaw

5 de jun. de 2015

I had a great experience buying my Certified Pre-Owned BMW 328i from BMW of Silver Spring. I had the pleasure of working with Kailash Joshi who helped me with getting a great deal on my new car and trade in. I also worked with Anthony, one of the billing managers, who arranged for me to get a loaner car while I had my LoJack system installed. It was really easy working with the folks at BMW Silver Spring. Kailash is very knowledgable and helps you every step of the way with your purchase. Also, for what it's worth, from looking at other CPO BMWs at other dealerships, I think BMW Silver Spring does a better job restoring their used cars to BMW certified standards. My car is a 2012, but it feels and looks like it just left the factory. So, anyways, I am very pleased with my experience and my car. I will recommend Kailash and BMW of Silver Spring without hesitation!Note: For some reason, I can't submit my review without selecting a listed BMW of Silver Spring employee who worked with me. None of the people listed worked with me, but I want to make sure this review is posted, so I am just selecting an employee at random.

Ntianu56

1 de jun. de 2015

I am thrilled with the recent experience I had with Caprice Foster in purchasing my second BMW from BMW of Silver Springs. She did an excellent job in locating the exact automobile I wanted in a very timely manner. I admired her thorough knowledge of the vehicle, and her commitment to please the customer I will not hesitate to refer family members and friends to her in the future.

Jessica

24 de may. de 2015

Weve recently purchased an X5 from BMW of Silver Spring and we wanted to take the opportunity to say what a pleasant experience it was. The whole experience of buying a new car in general is always a hassle and a very time-consuming ordeal for us, which is why we want to express our sincere gratitude to Mr. Tae YeonNot only did we receive a great deal on the X5, but the attentive service Mr. Tae Yeon provided to us was fantastic! He was a great communicator and helped make our purchase very enjoyable. The trip to the dealership took us more than two hours, but the experience at BMW of Silver Spring was more than worth it.Additionally, Mr. Tae Yeon introduced us to Mr. Eric Lovo, who was just as helpful. He was incredibly courteous when explaining the services and functions of our new vehicle to us, and his kindness was very appreciated. BMW of Silver Spring is extremely fortunate to have such outstanding individuals as part of their team. Thanks for the great experience Mr. Tae Yeon. We will be sure to send everyone we know your way.Jessica & Brian Yoo

Janet Lee

21 de may. de 2015

BMW of silver spring has won my heart! Wonderful service from beginning til end. Brandi Rodgers is a life saver!!

alfredhuynh

19 de may. de 2015

I highly recommend Mr. Kailash Joshi, he was able to thoroughly explain the used 2014 BMW 435IX we were looking at. There was no sales pressure whatsoever and he kindly went through with us the process of buying the car and we purchased it quickly without any hassle. I am impressed with the service of BMW of Silver Spring and will recommended to anyone that is interested with Bimmers. Please ask for Kailash Joshi, he is humble and informative salesman.

hlittle70

19 de may. de 2015

Came back to Silver Spring just to see Kailash - he had done well by us in the past, so driving the hour difference to get to Silver Spring, just made sense to get him as our salesman. He was able to find me the exact car that I was looking for and get me into the lease that worked.Thanks again! Will be seeing you again in 3 years....

rdl

19 de may. de 2015

After test driving a BMW at another dealer but being very turned off by the sales people, I decided to purchase my x3 from BMW of Silver Spring. I worked with Kailash Joshi and could not be happier with my experience. Mr. Joshi was polite, knowledgeable, and provided all of the information I needed. He was happy to work with me over the phone and by email, which I very much appreciate. There were no hidden surprises when I came to pick up the car and I was in and out of the dealership in less than two hours. I drove considerably out of my way to work with Mr. Joshi and I am very happy that I did! I will recommend him to friends and family.

JJB

18 de may. de 2015

We have purchased new and pre-owned BMW's from out of state several times. In all honesty, this is one of the best sales customer service I have experienced. Apprehensive at first, especially for a five yr. old X5. Kailash and his team made the 185 miles (not to mention a mishap on the way) drive to Silver Spring worthwhile. Very transparent with their transactions, additional discount, matching lower rates, warranty like it's new, and fast honest straightforward transactions sold me the deal. Kailash doesn't just sell you a car. He'd make sure you're satisfied and come back. Referred to Melvin of Service Department is exceptional. Would go out his way to make sure you get what you needed done. These people fulfill the Best Dealer Award reputation. Excellent review at the bimmerpost.com

Deb E

8 de may. de 2015

My first BMW buying experience and Caprice Foster made me a BMW driver for life. She literally taught me everything, I needed to know. She even drove my car home for me since we had our other two vehicles. Caprice Foster is totally awesome in every way!!

CliffB

6 de may. de 2015

Great Dealer with good variety of available vehicles. Kailash was able to find the exact specification we needed in our new BMW. Btw this was our second purchase visit with same dealership/dealer :)

The Effland's

28 de abr. de 2015

We couldn't be happier , my son ordered a new M4 and we got a used X5 everything worked out great and Caprice made it possible by getting us to our terms Thanks so much !

WVDan15

27 de abr. de 2015

We had a great day, our son went to order his M4 and we also ended up buying a used X5 , all made possible by our sales let Caprice Foster who worked her tail off to make it all possible . Thanks so much !!

NatashaLR

26 de abr. de 2015

After not owning a car for nearly 10 years, a job--and commute--change necessitated a search for a new car. And fast. And online as I was traveling for work. Angela Decint made the entire process of reviewing my options, deciding upon a car, submitting the required paperwork/applications, and ultimately driving off the lot incredibly easy, clear, and all with a high touch, fast response, professional--and friendly--approach. I would highly recommend Angela and the team at BMW of Silver Spring. I certainly know where I will be returning to for my future lease, sales, and service needs.

bmw_buyer

23 de abr. de 2015

Just picked up a new M3 from BMW of Silver Spring. Angela Decint was excellent working with me on the negotiation of the car via email and phone (none of this come in and waste my time sales tactic) and was very professional during close and delivery, which took a total of an hour.

Mark4Gamer

17 de abr. de 2015

I have been a big BMW guy ever since owning my first 3-series, and I knew I didn't want to own another brand. As my 04' 325i started to show its age I began saving up for a new car. After some less than stellar experiences at BMW dealerships closer to where I live, I decided to give BMW of Silver Spring a try. Many other BMW owners I knew all had key-fobs with a silver spring BMW logo on them so I thought there must have been a reason why! That reason was readily apparent as soon as I began contact with my Sales Client Advisor Kan Zhou. Kan was by far the most friendly and helpful client advisor I have ever had the pleasure of working with. He not only helped me order the exact vehicle I wanted with all the parts I wanted, but gave me an excellent deal. Throughout the 10 week order process (taking longer because of port installed options) Kan kept me well up to date and responded to all of my frequent emails, answering all my questions quickly and happily. When the day came to pick up my car I couldn't be happier, it was detailed and ready to go. After all the paper work was said and done Kan even willingly stood outside in the rain to help show me through all the electronic functions of the car, as this 2015 M235i was a large step up from what I was used to. Overall the entire purchasing and ordering experience at BMW of Silver Spring exceeded all of my expectations and was completely enjoyable, I will definitely be looking here for any further vehicle needs and Kan Zhou will be my first choice. I also want to thank the finance department, specifically Anthony Lucas and Andrew Lippincott who both helped me get the payments And financing I needed. If you are shopping for a BMW look no further, I drove almost 100 miles to Silver Spring and would gladly do it again!

Mark R

17 de abr. de 2015

I have been a big BMW guy ever since owning my first 3-series, and I knew I didn't want to own another brand. As my 04' 325i started to show its age I began saving up for a new car. After some less than stellar experiences at BMW dealerships closer to where I live, I decided to give BMW of Silver Spring a try. Many other BMW owners I knew all had key-fobs with a silver spring BMW logo on them so I thought there must have been a reason why! That reason was readily apparent as soon as I began contact with my Sales Client Advisor Kan Zhou. Kan was by far the most friendly and helpful client advisor I have ever had the pleasure of working with. He not only helped me order the exact vehicle I wanted with all the parts I wanted, but gave me an excellent deal. Throughout the 10 week order process (taking longer because of port installed options) Kan kept me well up to date and responded to all of my frequent emails, answering all my questions quickly and happily. When the day came to pick up my car I couldn't be happier, it was detailed and ready to go. After all the paper work was said and done Kan even willingly stood outside in the rain to help show me through all the electronic functions of the car, as this 2015 M235i was a large step up from what I was used to. Overall the entire purchasing and ordering experience at BMW of Silver Spring exceeded all of my expectations and was completely enjoyable, I will definitely be looking here for any further vehicle needs and Kan Zhou will be my first choice. I also want to thank the finance department, specifically Anthony Lucas and Andrew Lippincott who both helped me get the payments And financing I needed. If you are shopping for a BMW look no further, I drove almost 100 miles to Silver Spring and would gladly do it again!

bmw8300valerie

8 de abr. de 2015

The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealership.Mr. Michael Fastman is genuine and caring General Manager who knowscustomers by name and provides his assistance when ever he can.Mr. Fastman spotted me walking around the show room one Saturday, hegreeted me, and asked if anything was wrong. I told him my vehicle was inthe service shop for routine maintenance. We talked for a while and he mademe feel comfortable while his staff prepared a loaner vehicle.Mr. Fastman really cares about his customers' well being. I appreciate thisquality in him; and, I will continue to do business with the Silver SpringDealership.Sincere Customer

dkwalker

7 de abr. de 2015

Finding a car to call mine was definitely not an easy road. I started my car search in November of 2014. I really didnt know much about cars but I did know that if I could pick any make the one I wanted a BMW. However, because of my low budgeted amount I decided to look at other makes and models as well as BMW. From VW to Audi to Land Rover to Volvo, I was all over the place. After about a month of no luck and getting told that my wants were too high for my price range I wanted to give up. However, after doing what was supposed to be my last daily routine of looking for any new vehicles in inventory for all the BMW dealerships up and down Maryland I came across a very odd finding. BMW of Silver Spring had received new inventory and they were advertising a 2011 Sedan 328 I for 69$. So being the newly college grad that I am I called hoping that somehow I had found a deal haha. The car salesman that I had been working with before was unavailable when I had called, so I was transferred to another car salesman, Caprice Foster! I brought up how they were advertising a car for 69$ and we both laughed at the mistake, from there she could hear the sadness in my voice and asked about my car buying experience. She had a relatable experience and made me feel really comfortable. That phone call turned into 2 hours, where she was going over all my possible options from lease to financing to trade ins. Unfortunately, at the time they didnt have a car that would fit into my budget but that didnt stop her from trying. She kept in contact with me each week after that phone call. After about three weeks I was again doing my routine window car shopping online and I found that they had received a new 328 xi. Since it was new, it didnt have a price yet because it had to go through inspections and into the shop for certification. I had told Mrs. Caprice about a similar car that I was looking at that was at another dealership in the price range that I was looking for. From there she contacted the General Sales Manager and they worked on the price for the car to match the one that I had seen. After about a week of back and forth texts from sunrise to sunset talking about the car and trying to get pictures of it, she contacted me saying that the car was ready. The next day I drove an hour and a half up there to see it and test drive it (on her day off!!!) and four hours later I was the owner of my dream car! Mrs. Caprice and her husband were nice enough to follow me home to drop my new car (at 10pm) off since my parents were unable to meet me and I wasnt trading in my other car. Long story short: had it not been for Mrs. Caprice Foster, I probably would not have found my dream car within my budget. Talk about a car salesman who will go through anything to get you what you want. Truly grateful for the 69$ advertised car mistake and landing into the hands of Mrs. Caprice, shes awesome! P.S. I love my new car!!!!

oneM4

7 de abr. de 2015

Mr. Tae Yeon was an absolute joy to work with. I went in to the dealership past weekend to "browse" and drove back home with a new M4. Mr. Yeon showed no sign of the infamous sales rep intimidation factor and was just great to work with throughout the entire process. I went back a few times after the purchase for the encore service and to get a few things from the service department and Mr. Yeon was always there to greet me and offer me the absolute best service that a new car owner could wish for. I normally would not write a review online but I had to share this great experience so that future car buyers would not have to deal with other sales reps that don't care about you the way Mr. Yeon does. Thanks again to Mr. Tae Yeon and I highly recommend him if you are in the market for a new BMW.

D.Walker

7 de abr. de 2015

Finding a car to call mine was definitely not an easy road. I started my car search in November of 2014. I really didnt know much about cars but I did know that if I could pick any make the one I wanted a BMW. However, because of my low budgeted amount I decided to look at other makes and models as well as BMW. From VW to Audi to Land Rover to Volvo, I was all over the place. After about a month of no luck and getting told that my wants were too high for my price range I wanted to give up. However, after doing what was supposed to be my last daily routine of looking for any new vehicles in inventory for all the BMW dealerships up and down Maryland I came across a very odd finding. BMW of Silver Spring had received new inventory and they were advertising a 2011 Sedan 328 I for 69$. So being the newly college grad that I am I called hoping that somehow I had found a deal haha. The car salesman that I had been working with before was unavailable when I had called, so I was transferred to another car salesman, Caprice Foster! I brought up how they were advertising a car for 69$ and we both laughed at the mistake, from there she could hear the sadness in my voice and asked about my car buying experience. She had a relatable experience and made me feel really comfortable. That phone call turned into 2 hours, where she was going over all my possible options from lease to financing to trade ins. Unfortunately, at the time they didnt have a car that would fit into my budget but that didnt stop her from trying. She kept in contact with me each week after that phone call. After about three weeks I was again doing my routine window car shopping online and I found that they had received a new 328 xi. Since it was new, it didnt have a price yet because it had to go through inspections and into the shop for certification. I had told Mrs. Caprice about a similar car that I was looking at that was at another dealership in the price range that I was looking for. From there she contacted the General Sales Manager and they worked on the price for the car to match the one that I had seen. After about a week of back and forth texts from sunrise to sunset talking about the car and trying to get pictures of it, she contacted me saying that the car was ready. The next day I drove an hour and a half up there to see it and test drive it (on her day off!!!) and four hours later I was the owner of my dream car! Mrs. Caprice and her husband were nice enough to follow me home to drop my new car (at 10pm) off since my parents were unable to meet me and I wasnt trading in my other car. Long story short: had it not been for Mrs. Caprice Foster, I probably would not have found my dream car within my budget. Talk about a car salesman who will go through anything to get you what you want. Truly grateful for the 69$ advertised car mistake and landing into the hands of Mrs. Caprice, shes awesome! P.S. I love my new car!!!!

oneM4

7 de abr. de 2015

Mr. Tae Yeon was an absolute joy to work with. I went in to the dealership past weekend to "browse" and drove back home with a new M4. Mr. Yeon showed no sign of the infamous sales rep intimidation factor and was just great to work with throughout the entire process. I went back a few times after the purchase for the encore service and to get a few things from the service department and Mr. Yeon was always there to greet me and offer me the absolute best service that a new car owner could wish for. I normally would not write a review online but I had to share this great experience so that future car buyers would not have to deal with other sales reps that don't care about you the way Mr. Yeon does. Thanks again to Mr. Tae Yeon and I highly recommend him if you are in the market for a new BMW.

1stPorsche

5 de abr. de 2015

Ms. Caprice Foster was my amazingly wonderful Client Advisor with BMW of Silver Spring. I inquired on a 2014 Porsche Cayman on the BMW of Silver Spring website by way of their online chat assistant. The office was about to close, so the assistant told me that a client advisor would be getting in touch with me the next business day. Within just a few minutes, I received a call from Ms. Foster. She took the time to give me details on the vehicle, email a Carfax report and said she would take and send pictures of the car first thing the next day. The following day, she emailed me the pictures as well as the window sticker information. I scheduled an appointment the day after and this is when I experienced extraordinary customer service at its most finest. Within the past several months, i had been to several Porsche dealerships in VA and PA to inquire and test drive for my first Porsche purchase. She by far excelled over all the other advisors with her attention to detail, kindliness, personal attention, understanding and her ability to be the best at her job for the customer..me!!! My first experience in buying a Porsche has been one that I will never forget and I thank her for going above and beyond and taking care of this customer. I'd recommend anyone to reach out to her at BMW of Silver Spring and hope you get the chance to experience what I did.

BT_

3 de abr. de 2015

I went into BMW of Silver Spring recently to purchase a vehicle and was helped by Tae Yeon. Tae was beyond helpful and knowledgeable and made my experience at BMW of Silver Spring a great one! Tae is patient and charismatic and made sure to go through every step of the process with me as it was my first vehicle purchase. Not only did he walk me through all the paper work, he stayed way past his working hours to explain all the features of the vehicle to me. Tae really went above and beyond. He genuinely cares and wants you to have a great experience at BMW. He is extremely accessible and responsive - offering various ways to reach him: Text, phone call, email. Even though this BMW isn't the closest to where I live, I'll definitely be going back for all my needs because I know I'll be taken care of. Thanks Tae and keep up the great work!!!

BT

3 de abr. de 2015

I went into BMW of Silver Spring recently to purchase a vehicle and was helped by Tae Yeon. Tae was beyond helpful and knowledgeable and made my experience at BMW of Silver Spring a great one! Tae is patient and charismatic and made sure to go through every step of the process with me as it was my first vehicle purchase. Not only did he walk me through all the paper work, he stayed way past his working hours to explain all the features of the vehicle to me. Tae really went above and beyond. He genuinely cares and wants you to have a great experience at BMW. He is extremely accessible and responsive - offering various ways to reach him: Text, phone call, email. Even though this BMW isn't the closest to where I live, I'll definitely be going back for all my needs because I know I'll be taken care of. Thanks Tae and keep up the great work!!!

Birdie Putt

1 de abr. de 2015

I was between Benz, Audi and BMW. I have owed Bimmers and Benz but not Audi and still not ready yet for Audi. I test drove all 3 models and have way different experiences with each. Another BMW dealer would not discuss new rims since I liked one of their cars but wanted to buy new rims for it (they did not have time for that) Finding the 650 Gran Coupe I wanted and low miles I decided on BMW of Silver Spring and was delighted with experience. Gerard Curvan had an educational approach not sales and no pressure. I wanted educated on the features, I wanted to know what new rims would cost, what rims would fit, would dealer give me credit for current rims etc.. and all were answered. Excellent financing rate even better than some of the credit unions I have used in the past. Honest on my current BMW trade that I would probably get more by selling it myself since their offer seemed low so I plan to sell on cars.com. I have had the car a week, emailed the emissions to finance dept so they will send out plates. Today was best part so far, Gerard drove from Silver Spring to my office garage in DC to go over how everything worked in car since I was in a hurry the day bought it and did not have time. So all the tech and safety gadgets, entertainment etc... Really went out of his way and long after the sale was complete so I really appreciated that. And to other dealers out there, please don't say you need to hurry to see the car since you got 3 calls this morning.... I had 2 independent dealers say that...In DC area there is 5 of every car in every color so we prefer to be educated and will make our own informed decision. Try them if looking for BMW and good luck.

YJ

30 de mar. de 2015

I really enjoyed purchasing 2015 BMW 435 in Silver Spring. Very kind, honest, big discount What can i expect more? Thanks to salesman Tea Yeon and BMW staffs.

YJ

30 de mar. de 2015

I really enjoyed purchasing 2015 BMW 435 in Silver Spring. Very kind, honest, big discount What can i expect more? Thanks to salesman Tea Yeon and BMW staffs.

1stone

23 de mar. de 2015

On a Saturday morning, the dealership is getting a lot of people. We came after breakfast, but still tempted by the delicious muffins and beverage right at the door. I only wish I had known that and went there empty stomach. Within 4 hours, Kailash Joshi helped us test drove the i3, find the perfect one with the color and features that we want, evaluated our trade-in, gave us an honest hassle free excellent price that we cannot refuse, took care of financing, and off we go with our new car. We were considering a used certified going in, but the rock bottom new price they offer + govt incentives are just no-brainers. Oh, forgot to say, in the middle of all these, they served Chik-fil-A sandwiches and nuggets, and drinks of course. So we left with all our needs filled. Won't go anywhere else next time, nor recommend any other dealership to anyone except Kailash and the Silver Spr BMW.

capricorn47

22 de mar. de 2015

I enjoyed visiting this dealership it was the best i have visited yet. My Salesman Kan Zhou customer service was emaculant i would refer my family and friends to this dealership. Thanks once again for my BMW X1 28i loving my new cat.

denodarryl

22 de mar. de 2015

Salesman Joshi Kailash was great! He was well experienced, honest, fair, and supportive thru the entire process! He was recommended by a friend. Today I am enjoying my 2015 BMW X6. To God be the Glory!

HusbandandWife

22 de mar. de 2015

My wife and I can't say enough good things about our purchasing experience. We found the car online, and I submitted an inquiry through their website early in the morning. Shortly after the dealership opened, I received an email and phone call from Kan Zhou. I expressed concern as we previously had poor experiences with online car shopping with the vehicle looking great in the pictures only have to issues when actually seen in person. Kan understood and assured me that this used BMW was very clean. He was very helpful and great to talk with. We talked pricing and were able to lock in a potential sales price over the phone. My wife and I decided to drive up after I got off of work (we lived 2 hours away) and Kan greeted us at the door of the dealership and had the car ready for us to look at it. He and the staff were all very friendly and helpful through the whole process. The dealership is very clean and well laid out. Kan went with me on the test drive and walked me through the vehicle's features. My wife and I did find one item on the car that we did not like, and Kan and his sales manager were very quick to offer to fix it. Even more.since we lived so far away and they needed to order a part, they gave us a loaner car while we waited for the repair on our car to be completed. They then sent a porter down with our car to exchange it for the loaner. This was an incredible bonus to us as we live so far away.The actual purchasing process was also very smooth. The business manager, Anthony Lucas, was extremely friendly and courteous. When the business transaction was completed, the dealership's General Manager met us at the door to Anthony's office to thank us. Kan walked us to our car as well as the loaner and proceeded to set up all of the blue tooth and other connections along with programming the nav system to get us home. He repeatedly followed up with us and gave us a status on when they received the part and completed the repair. All in all...an awesome experience and an awesome car!!!

floli1211

20 de mar. de 2015

I recently went to BMW of Silver Spring to help my mom purchase a new car. She had been driving the same car for 16 years and it was about time we got her a new one. We knew we wanted to get her a BMW and I knew that the only place I would ever get one is at BMW of Silver Spring. My boyfriend and his family recently bought a BMW from there and they loved the service that was provided. My boyfriend even gets his car serviced there and he has nothing but good words to say about the place. Before we went there I had expressed interest online about a particular model. Almost instantly I got a call and email from Kailash (sales personnel) stating that he is available if I need any information about the car or if I would like to set up a test drive, which I did. I arrived later that day with my parents and we were greeted by the front desk folks. They were very kind and friendly. I told them that I was there to see Kailash and after talking for a few mins we went on a test drive. My parents loved the car and we went back to the dealership to talk about the price. After a little bit of persuasion we were able to get the car at the price that we wanted. Overall I am very happy with the service that was provided to us by Kailash and the team at BMW of Silver Spring. I would definitely recommend this place to my family and friends.

Husband and wife

19 de mar. de 2015

My wife and I cant say enough good things about our purchasing experience. We found the car online, and I submitted an inquiry through their website early in the morning. Shortly after the dealership opened, I received an email and phone call from Kan Zhou. I expressed concern as we previously had poor experiences with online car shopping with the vehicle looking great in the pictures only have to issues when actually seen in person. Kan understood and assured me that this used BMW was very clean. He was very helpful and great to talk with. We talked pricing and were able to lock in a potential sales price over the phone. My wife and I decided to drive up after I got off of work (we lived 2 hours away) and Kan greeted us at the door of the dealership and had the car ready for us to look at it. He and the staff were all very friendly and helpful through the whole process. The dealership is very clean and well laid out. Kan went with me on the test drive and walked me through the vehicles features. My wife and I did find one item on the car that we did not like, and Kan and his sales manager were very quick to offer to fix it. Even moresince we lived so far away and they needed to order a part, they gave us a loaner car while we waited for the repair on our car to be completed. They then sent a porter down with our car to exchange it for the loaner. This was an incredible bonus to us as we live so far away. The actual purchasing process was also very smooth. The business manager, Anthony Lucas, was extremely friendly and courteous. When the business transaction was completed, the dealerships General Manager met us at the door to Anthonys office to thank us. Kan walked us to our car as well as the loaner and proceeded to set up all of the blue tooth and other connections along with programming the nav system to get us home. He repeatedly followed up with us and gave us a status on when they received the part and completed the repair. All in allan awesome experience and an awesome car!!!

vshanbhag

9 de mar. de 2015

good experience, good price, kept me in the loop as we had custom ordered car, did not feel lot of sales pressure, would recommend again

howgrand

5 de mar. de 2015

Picked up my new (custom build) )BMW at BMW of Silver Spring this past monday. As a first time BMW buyer I wasnt sure what to expect, especially with ordering one and then waiting the 8 weeks while it was built and shipped. Over the years I have purchased many different brands of cars including Toyota, Honda, Lexus and Mercedes, and the sales experience I had at BMW of Silver Spring was the best ever. Everyone, from my Client Advisor, Denton Myers, to the Finance Manager, Andrew, was professional, knowledeable and extremely customer service oriented. I simple cannot say enough good about Denton. He went out of his was to help me through the process, to keep me fully informed regarding the staus of my car as it was built and shipped from Germany, and to answer all of the many, many questions and concerns about BMW's. I had a couple of special requests regarding the car, and Denton went out of his way to pursue and research solutions to my requests. If you are in the market for a BMW, I highly recommend that you give BMW of Silver Spring a try, and be sure you ask for Denton Myers when you do. They and he are the BEST!

steverodo

5 de mar. de 2015

getting service with Thomas Grant at this BMW dealer is wonderful. he is the most courteous and helpful service writer I've ever had and it's amazing that BMW doesn't either promote him to teach other service writers or let their Rolls subsidairy take him to write service there instead. Work always done, loaner always ready and he is great at suggesting solutions that are not obvious.

Phil

4 de mar. de 2015

Met Kailash Joshi in December by chance to review purchase/lease options on a specific car/color combo. After discussing BMW vehicle operations, we did a search of a the convertible I needed to surpise my wife for her February Birthday - no luck nation wide. So he guided me through the ordering of exactly what I wanted. Never ordered a car before. He communicated with me throughout this process, even sending a picture of the ship that was carrying my car to the USA. Car came on the 26th, was cleaned up and in the show room for me to check on Friday afternoon the 27th. Met with Andrew (finance guy) and went through all the scenarios, preparing all the paper work, only about an 1.5 hours total. Saturday morning, the 28th, brought my wife to the dealeship and she was really surpirsed. She signed the ownership papers, Kailash spent about 45 minutes reviewing operation of the vehicle and we drove away in less than 2 hours. Taking care of the paper work was easy, don't remember it ever going so smooth. Really appreciate the effort Kailash put in for maintianing the surprise and having the car in the showroom. Thanks!

Nicolas Calvo

3 de mar. de 2015

Kailash Joshi was amazing! He was very knowledgeable and helped us through the whole process. He gave us enough confidence that we were getting what we were looking for and that it was the right fit for our needs. We leased a BMW i3 and after 2 weeks of driving the car it has match and exceeded our expectation based on the up front information given by Kailash. There was no pressure on moving forward with the deal. Also, at the moment of closing and signing the deal, it was very easy and clear making sure we understood all the fine print leaving no assumptions or questions. Additionally, after we completed the transaction, there was about 3-4" of snow. Eric Lovo provided me a safe ride home in one of the dealer's cars so I didn't have to put in jeopardy my new car. I was able to pick up my car the next day, which was a Sunday. Great Experience! Thank you!

jcollins

23 de feb. de 2015

My purchase experience of my certified pre-owned 128i BMW on 2/20/15 at BMW of Silver Spring was by far the most pleasurable ever! I have already began recommending BMW of Silver Spring to family members, friends and acquaintances. My Salesman, Mr. Kan Zhou and my Finance Manager, Mr. Andrew Lippincott were extremely courteous, friendly and professional. BMW is now my car of choice and BMW of Silver Spring is now my dealership for life. Thanks guys!With gratitude,Jacqueline CollinsVery Satisfied Customer

Henry

19 de feb. de 2015

Mr. Kailash Joshi was extremely professional, curteous and informative. An excellent guide who made the whole transaction the easiest and most satisfactory I've ever been involved with.Mr. Erick Lobos, the BMW genius truly lived up to his title. He was extremely knowledgeable, curteous and professional.Overall the best experience I've ever had purchasing a vehicle.

Driver5

19 de feb. de 2015

I must say I am tremendously impressed with the service and overall transition I encountered at BMW; mostly thanks to my salesperson, Karen Herbert. This was my first time purchasing a vehicle on my own, and I had an image in mind of how the transaction would go. Needless to say it went better than I imagined because Karen was very informative, helped me find the right car for me, and was an overall pleasure to be around. Every step of the way she gave me valuable information which helped me understand every car in detail that we discussed. She really knows her stuff and cares about her customers!I was also impressed with the amount BMW gave me for the vehicle I was trading in, they are very reasonable in those regards. I would recommend this dealership to anyone looking for the same experience, Just ask for Karen Herbert.

T.M

19 de feb. de 2015

I must say I am tremendously impressed with the service and overall transition I encountered at BMW; mostly thanks to my salesperson, Karen Herbert. This was my first time purchasing a vehicle on my own, and I had an image in mind of how the transaction would go. Needless to say it went better than I imagined because Karen was very informative, helped me find the right car for me, and was an overall pleasure to be around. Every step of the way she gave me valuable information which helped me understand every car in detail that we discussed. She really knows her stuff and cares about her customers! I was also impressed with the amount BMW gave me for the vehicle I was trading in, they are very reasonable in those regards. I would recommend this dealership to anyone looking for the same experience, Just ask for Karen Herbert.

Angelo Smith

19 de feb. de 2015

This was an amazing experience!!! Karen Herbert was great, and got me the car of my dreams for a great price!

Aqib

17 de feb. de 2015

Kailash made the purchase experience easy, hassle free and quick. He went through elaborating all the car features that it's equipped with especially safety - well informed. I would highly recommend Silver Spring BMW and especially Kailash for all his help and support.

ehlee81

16 de feb. de 2015

All I can say is that I was very impressed with the service I received from my salesperson, Tae Yeon. He made the car buying experience hassle free and was very thorough in explaining all aspects of the purchase. This is the kind of service you would expect from BMW and I was not disappointed!

ReneeSkafte

16 de feb. de 2015

Kailash made the experience of ordering and purchasing my new BMW easy. He is very informative and nice to work with. He kept me informed along the way with the status of my car on order and made the purchase experience so efficient and informative. I would highly recommend working with Kailash.

ehlee81

16 de feb. de 2015

All I can say is that I was very impressed with the service I received from my salesperson, Tae Yeon. He made the car buying experience hassle free and was very thorough in explaining all aspects of the purchase. This is the kind of service you would expect from BMW and I was not disappointed!

Sandy

15 de feb. de 2015

We went up to the Silver Spring BMW dealership just looking for a vehicle. Meet with salesmen Kailash Joshi, found a car we wanted to test drive. We got into the car, Kailash went over the car with us, since this was our first BMW experience. Took the test drive and it was excellent, Kailash answered all of our questions during the drive. When we got back to the dealership we went inside and talked about the options, the price....Kailash went over absolutely everything. They worked with us to get us where we wanted to be price wise. And we made the deal. Best experience we've ever had. All this with our 8 year old boy, which Kailash was very good with. When we came back with our trade in vehicle and to sign all the papers, Kailash again went over the whole car with us, which I thought was great!! This BMW dealership is a real professional team from start to finish.

lhgrove

12 de feb. de 2015

My husband and I came into BMW Silver Spring to buy my first BMW a car at BMW of Silver Spring and the staff there was awesome. We met Angela Decint and she assisted us in the process and told me my options of purchasing a car. After evaluating all options and tested drove several vehicles and decided to buy an X3. The whole process of buying a BMW was so stress-free :-). Angela was extremely helpful and friendly and she assisted us in using our USAA service to save us additional money on our purchase. Additionally Angela was able to work with the financial staff in getting us the best financing program with the lowest interest. We will definitely recommend our friends and families to Angela at Silver Spring BMW.

lhgrove

12 de feb. de 2015

My husband and I came into BMW Silver Spring to buy my first BMW a car at BMW of Silver Spring and the staff there was awesome. We met Angela Decint and she assisted us in the process and told me my options of purchasing a car. After evaluating all options and tested drove several vehicles and decided to buy an X3. The whole process of buying a BMW was so stress-free :-). Angela was extremely helpful and friendly and she assisted us in using our USAA service to save us additional money on our purchase. Additionally Angela was able to work with the financial staff in getting us the best financing program with the lowest interest. We will definitely recommend our friends and families to Angela at Silver Spring BMW.

Cal

10 de feb. de 2015

Kailash Joshi. Was the best salesman I have ever worked with. He was knowledgeable and very kind.By the time I signed the paperwork, I felt like a member of his family.The whole experience will bring me back next time I need a car

James

6 de feb. de 2015

Karen was very helpful throughout the process. Great low key personality. Answered all my questions. I couldn't be happier with the car leasing experience with Karen and BMW.

JOBdc

6 de feb. de 2015

Karen was very helpful throughout the process. Great low key personality. Answered all my questions. I couldn't be happier with the car leasing experience with Karen and BMW.

Experienced car guy

3 de feb. de 2015

Kevin Hull has been my service advisor for two BMW's over the past several years and I believe he is one of the very best at his job. Being a car guy I have experience and have come to appreciate Kevin's professionalism, good nature, attention to detail, follow up and automobile knowledge. Over the years he has helped me, providing a variety of options, savings in some cases and I really appreciate the relationship. Kevin is an excellent representative of the entire organization and his efforts help make BMW of Silver Spring be at the top in my opinion. Before working with Kevin, I used other dealers not far from my home and the level of service, ease of doing business and trust is like night and day. I truly appreciate the top notch service and professional approach Kevin delivers.

Michelle

1 de feb. de 2015

This time last year I purchased a pre-owned BMW X3 from a dealership in Manassas, VA. Less than a month after purchase, the SUV began needing repairs. It seemed like I was fixing something every month. After my last estimate, I decided I couldn't put another dime into this money pit of a truck. I called the bank and other dealerships for a way out of this nightmare to no avail. Finally I decided to try one last time and talk to a advisor at BMW of Silver Spring. I walked up to Caprice Foster, explained my nightmare and she turned it into a sweet dream! I now have a 2015 X1 better equipped than the money sucking X3.

Tmichelle

31 de ene. de 2015

This time last year I purchased a pre-owned BMW X3 from a dealership in Manassas, VA. Less than a month after purchase, the SUV began needing repairs. It seemed like I was fixing something every month. After my last estimate, I decided I couldn't put another dime into this money pit of a truck. I called the bank and other dealerships for a way out of this nightmare to no avail. Finally I decided to try one last time and talk to a advisor at BMW of Silver Spring. I walked up to Caprice Foster, explained my nightmare and she turned it into a sweet dream! I now have a 2015 X1 better equipped than the money sucking X3.

Fred

31 de ene. de 2015

I came into the dealership to get out my horrible situation. Mrs. Foster came to the rescue and help me and my family get a new car. We really needed this because the car was out of warranty. I love my new car and I appreciate BMW of Silver Spring and Mrs.Foster for getting the deal done. I will make sure I tell everybody about the excellence I experienced at BMW with Mrs.Foster and her team.

MyBMW_7

31 de ene. de 2015

My sales person was Caprice Foster at BMW of Silverpring. She and her dealership team did a great job and helped me tremendously with the purchase of my new 7-series.

lew

30 de ene. de 2015

I came in to get my first BMW and Mrs. Foster helped me get the best deal. She was so patient and caring of my needs and not her gross. I thank Mrs. Foster for her hard work and time it took me two visits to get the car but I got it. I will send all of my friends and family to Caprice she was great.

T LYN 74

28 de ene. de 2015

I love my car I wouldn't start 2015 without a BMW. I never thought it would be this easy to purchase a BMW . Caprice made the process so easy on a Sunday. I can admit I had buyers remorse I wanted White but got Black .. Any way Caprice walked threw that as well and made me forget all about the colors. "She said You got what you always wanted " Be Happy ..!

lyn

28 de ene. de 2015

I love my car I wouldn't start 2015 without a BMW. I never thought it would be this easy to purchase a BMW . Caprice made the process so easy on a Sunday. I can admit I had buyers remorse I wanted White but got Black .. Any way Caprice walked threw that as well and made me forget all about the colors. "She said You got what you always wanted " Be Happy ..!

smarthost

28 de ene. de 2015

I came into BMW Silver Spring to buy a car for me and my business. Mrs.Foster assisted me in the process and told me my options of purchasing a car. After evaluating all option I decided to buy an X5 for a tax break and this was good for my business. Mrs. Foster not only helped me and my family she helped my business as well. I am surely going to send people to Caprice at Silver Spring BMW.

smarthost

27 de ene. de 2015

I came into BMW Silver Spring to buy a car for me and my business. Mrs.Foster assisted me in the process and told me my options of purchasing a car. After evaluating all option I decided to buy an X5 for a tax break and this was good for my business. Mrs. Foster not only helped me and my family she helped my business as well. I am surely going to send people to Caprice at Silver Spring BMW.

Jimhac

27 de ene. de 2015

I came in with my wife to purchase her first Bmw and was helped by Mrs. Foster she was very nice and not pushy she always had a smile on her face. And she knew so much, I we thought she was on the finance team. Me and my wife were very pleased. Mrs. Foster is very efficient ,I will recommend Mrs.Foster and the Bmw store of Silver Spring.

hacjim

27 de ene. de 2015

I purchased my first Bmw with Mrs. Foster she is a very nice young lady not pushy very nice always had a smile on her face. She knew so much I thought she was on the finance team. My husband was very pleased and so was I. I will recommend Mrs.Foster and the Bmw store.

hacjim

26 de ene. de 2015

I woke up determined to get a car and after speaking with Mrs.Foster I purchased my first Bmw at silver spring. She is a very nice young lady not pushy very nice always had a smile on her face. She knew so much I thought she was on the finance team. My husband was very pleased and so was I. I will recommend Mrs.Foster and the Bmw store to my family and friends.

Bkelly

24 de ene. de 2015

Excellent and Outstanding service he showed us all details of the car and stayed very late after closing time. A very knowledgeable sales person. Buying car was positive

Saowalak Kelly

24 de ene. de 2015

Excellent and Outstanding service. Our sale advisor is excellent customer serice (Mr. David Davila) He showed us all details of the car and even stayed very late after closing time. A very knowledgeable sales person. Buying car was positive experience. We went to shop only one place and got it there. Highly Recommended!

Endlessly21

21 de ene. de 2015

I called the dealership and Karen Herbert told me everything I needed to do. I came on a day that she already had an appointment but she worked to accommodate both of us. She helped pick the vehicle that worked best for me, and a few hours later I drove off with my new vehicle,

yans

18 de ene. de 2015

I went to the dealership to lease BMW. Worked with Jacob Raykhel and Michael Bolgar. They answered all my questions and let me drive several cars to make sure I select the car I like. They weren't pushy like most dealers and really cared that I have a great experience at the dealership. Their professionalism and respect they show me made my decision to lease from them a no-brainer. I leased 2014 BMW 535 xi GT and I fell I had a great price too. I also liked their follow ups since then to make sure I enjoy the car and had no unanswered questions. I am really happy with the service I received and will definitely come back to work with these guy when it is time for my next car purchase or lease. Great job!

eamatias

17 de ene. de 2015

I had a positive experience with BMW of Silver Spring. I had a specific car I wanted to see, and Kailash Joshi was prepared when I arrived. I arrived very close to closing time, but Kailash and Joanna McCarthy, the business manager, did not make me feel rushed. They gave me a chance to ask my questions and thoroughly explained all paperwork. Negotiations were fair. I'm satisfied with the price of the car I purchased and the value of my trade-in. I would do business with BMW of Silver Spring again, and I would recommend them to others.

bmw8300valerie

14 de ene. de 2015

I must announce the presence of another Wonderful Service Adviserat BMW of Silver Spring - - Kristina Williams. Please call and make anappointment to maintenance your vehicle with this Delightful andBeautiful lady. She is very professional and cares about her customers.Kristina assists me when ever my regular Service Adviser is away fromthe dealership. She is always knowledgeable of the items to berepaired on my car and coordinates excellent service from the mechanics.What a great person!!!signed,Spoiled Customer

Rol.

12 de ene. de 2015

The care and attention l received from Thomas Grant was great and wonderful, l like it and very much appreciated.His explanation of what needed to be done now and the near feature was very much welcome.

happy customer

12 de ene. de 2015

Bought my m235xi from BMW of Silver Spring, though it was a long day the experience was very pleasant, one of their sales associate Tae Yeon was very helpful and courteous in both the test driving and purchase/negotiation portions of the process. Would definitely recommend him, very professional and friendly. If I were to buy another BMW in the future, it would definitely be from this dealer.

Yalda9

9 de ene. de 2015

We live in Northern Virginia, but after a couple of bad experiences with dealerships in this area we ended up on Automobile Blvd. in Silver Spring to purchase a Porsche, so when we were on the market for a BMW we immediately went back to that area. Our sales person, Tae Yeon, didn't let us down. He was very pleasant and friendly, but, most importantly, also gave us a fair deal on a M235. He even went out of his way to deliver our new car with one of the technicians, who gave us a thorough run-through of all of the features before they left. I should mention that I sat in the warm car as Tae and the technician stood in the freezing cold during the run-through. The service is 100% - we really couldn't have asked for more. If you're shopping for a BMW, I highly recommend Tae at BMW of Silver Spring. We're very happy.

melbmw123

9 de ene. de 2015

I recently leased a 320 from this dealership and the experience was amazing! Chris Gajewski made the process smooth and easy! No high pressure sales pitch, super comfortable enviroment, everyone was friendly and Chris really takes care of you. He makes you a #1 priority and worked very hard to make sure I was getting exactly what I wanted. My boyfriend also purchased a 2 series from him and it was another amazing experience. Also, Andrew Lippincott was great, I was still pretty nervous about getting a new car and he was completely genuine, made a great connection, and very helpful. This dealership seems like its full of honest people who were a huge help and made every effort to give the best customer service and price possible. I will be sure to get my next car from here if I can again!

Happy Customer

9 de ene. de 2015

We live in Northern Virginia, but after a couple of bad experiences with dealerships in this area we ended up on Automobile Blvd. in Silver Spring to purchase a Porsche, so when we were on the market for a BMW we immediately went back to that area. Our sales person, Tae Yeon, didn't let us down. He was very pleasant and friendly, but, most importantly, also gave us a fair deal on a M235. He even went out of his way to deliver our new car with one of the technicians, who gave us a thorough run-through of all of the features before they left. I should mention that I sat in the warm car as Tae and the technician stood in the freezing cold during the run-through. The service is 100% - we really couldn't have asked for more. If you're shopping for a BMW, I highly recommend Tae at BMW of Silver Spring. We're very happy.

melbmw123

9 de ene. de 2015

I recently leased a 320 from this dealership and the experience was amazing! Chris Gajewski made the process smooth and easy! No high pressure sales pitch, super comfortable enviroment, everyone was friendly and Chris really takes care of you. He makes you a #1 priority and worked very hard to make sure I was getting exactly what I wanted. My boyfriend also purchased a 2 series from him and it was another amazing experience. Also, Andrew Lippincott was great, I was still pretty nervous about getting a new car and he was completely genuine, made a great connection, and very helpful. This dealership seems like its full of honest people who were a huge help and made every effort to give the best customer service and price possible. I will be sure to get my next car from here if I can again!

sumanth

8 de ene. de 2015

We just bought our first BMW, a BMW x5 and had a great experience at BMW Silver Spring. They were referred to us by Costco Auto program. Living in Ashburn, VA I decided not to go this long and started out at BMW Sterling. After a couple of visits to other dealerships I quickly realized that my best bet is to drive an hour to BMW Silver Spring and they did not let me down. Tae was very patient and very knowledgeable of the numerous features in x5 and patiently showed them all to me and then to my wife again. I will definitely come here again for my next BMW. Wish I lived closer though.

maeipu616

8 de ene. de 2015

Kan, the associate who worked with me was extremely helpful in the buying process and made my experience with BMW of Silver Spring a great one! I came in looking for a certified pre-owned 3 series after having done some research at home. Due to the cold weather, Kan and I went through the list of available cars, looked at them online and narrowed it down from there. We then went on a test drive and he was full of information about the car. After deciding to purchase the car, Kan made the rest of the process quick and seamless. After the purchase was complete, he took the time, in the cold, to explain all the features of the car and helped me set up the navigation, bluetooth, music, etc. Taking this extra step was a really nice touch. Overall, my experience at this dealership was above and beyond what I expected and I would absolutely recommend them and particularly Kan to anyone interested in a BMW. I would also use them again in the future.

bvakallen

5 de ene. de 2015

What a pleasure it was to work with my new service advisor (Jose La Santa) in getting all of the necessary repairs completed and in the time estimated. He was always prompt in responding to every inquiry and more than willing to go out of his way to ensure the experience was as it should be with a dealership of this caliber.

DLANCE

5 de ene. de 2015

I've would be extremely careful on how you asked a question when buying a vehicle at this BMW location. I purchase a 2013 x3 and they lie to me. Honestly it took me a few months to find out about the lie. I wanted my X3 with SiriusXM satellite on it, I was told its satellite ready.. To my surprise in order to activate or make it work they charge you a 500 dollar software update to have the satellite option come up.. I'm beyond mad and discussed with this location. I feel they took advantage of me and one other thing they never offer me a test drive in which I learn after the sale that they have to offer it to you. I contacted them after about the additional charge and the lady hardly even let me talk cause she's beyond high-per and talks a lot and she said why I waited so long to tell them.. For ones if I knew sooner I would have but that was it.. No we sorry, no anything.. I regret the day I purchase a BMW.. Please don't make the same mistake I did, make sure you write everything and asked many questions and most important they will answer question with a hidden agenda so make sure you know how you ask the questions. According to them satellite ready doesn't mean it has satellite on it, it means you can add it for more money.. They are worse then dirt! Stay ALWAY from them if possible.

Erin

5 de ene. de 2015

My husband and I recently purchased a 2014 328i from BMW in Silver Spring, MD. Angela Decint was our sales associate and she was amazing. I did a majority of the negotiations with Angela (as my husband was out of town) and it was an excellent experience for me as a female to work with another female. I felt no pressure what-so-ever and Angela was very knowledgable about the different BMW models and could clearly explain and answer all of my questions. I highly recommend Angela and BMW of Silver Spring.

smithab

3 de ene. de 2015

Before purchasing my 3rd BMW I knew nothing about BMW of Silver Spring, but I did know Angela Decint. She is the reason I drove from Va. Beach, Va to purchase my wife 2015 535 xDrive. I found your dealership top-notch in professionalism, customer service and overall appearance. My next BMW purchase will be at BMW of Silver Spring but only if Angela is my Sales Adviser. Wherever she goes I go with all my friends I told about the great deal my wife and I got at your wonderful dealership.

GibbsK

3 de ene. de 2015

What an amazingly easy car buying experience! I went there thinking I would be harassed and haggled with to no end but that was the complete opposite of what I experienced. Elie Gerdak was very personable, knowledgable and easy to work with. He made sure that I was comfortable with the car and entire buying process. Also, he answered every single question I had about the car (and I had many questions). I would absolutely recommend Elie and BMW of Silver Spring to anyone interested in a new luxury vehicle.

tdxpecsnomercy

2 de ene. de 2015

I just bought my 2nd car (2015 640xi Grand Coupe) from BMW of Silver Spring and can't possibly say enough about my dealer (Ms. Caprice Foster) for both purchases. She has been more than just a stellar dealer, but more-so, an honest and open-minded human with an exceptional personality indeed. I am overly pleased with her calm demeanor throughout the entire process and the expeditious manner in which she handled my purchase. She deserves every accolade bestowed upon her not only for her tireless hours of work, but also for her genuine concern for others. I am pleased! Thanks Caprice~v/rMr. T. D. Hood

ChrisP1965

1 de ene. de 2015

I came to Silver Spring for moral support to see what kind great deal my business partner and close friend for 20 years was getting. I'm a Mercedes man my self but after talking to Ms. Caprice I think I might have to change my brand. Caprice was very honest and transparent with whole deal and transactions. I must admit I gave her a hard time with a couple of hard questions . But With poise and a smile she answered my questions with complete honesty and when she didn't know the answer she politely excused herself and asked a Finance manager or Sales Manager. Ms. Foster you handled yourself well. I've been buying cars for about 20 years . So needless to say my Business partner and his wife got a great deal and are very pleased . After the sale Caprice and I and my friends held hands in there new car and said i small prayer I really liked that . Without God nothing can happen.

ChrisP1965

31 de dic. de 2014

I came to Silver Spring for moral support to see what kind great deal my business partner and close friend for 20 years was getting. I'm a Mercedes man my self but after talking to Ms. Caprice I think I might have to change my brand. Caprice was very honest and transparent with whole deal and transactions. I must admit I gave her a hard time with a couple of hard questions . But With poise and a smile she answered my questions with complete honesty and when she didn't know the answer she politely excused herself and asked a Finance manager or Sales Manager. Ms. Foster you handled yourself well. I've been buying cars for about 20 years . So needless to say my Business partner and his wife got a great deal and are very pleased . After the sale Caprice and I and my friends held hands in there new car and said i small prayer I really liked that . Without God nothing can happen.

bmw8300valerie

31 de dic. de 2014

Mr Kevin Hull, Service Adviser, at BMW of Silver Spring has provided excellent customer service and repair coordination for the past 6 years. He assists me with minor maintenance, to the major repairs, of my vehicle. Recently, Kevin helped me when all of the tires were low with air; and, now he coordinates the warranty repair for the door locks on my certified BMW. The Dealership is responsive to my needs from the purchase of a vehicle to its maintenance and repair. I strongly recommend customers to utilize the expertise of the staff at this BMW location.Sincerely,V.AustinLoyal Customer

Delilah

31 de dic. de 2014

I have always owned mercedes decided to try a BMW and my experience with Karen Herbert was great so I have turned to BMW !! She was very helpful and honest with her knowledge of the car she found what I wanted and carefully guided me along. I will recommend her as well as the dealership to others, thankyou karen

Jane

31 de dic. de 2014

My husband and I bought a BMW 328i xDrive from BMW of Silver Spring a few days ago. Our buying experience was excellent! Once we walked into the dealership, we were very warmly welcomed by Nan, the manager that day. Kan, our salesperson, made us feel at ease and provided excellent professional service. He was very knowledgeable, honest, and helpful during the entire process. We want to say, "Thank you, Kan and the rest of the wonderful folks at BMW of Spring Spring!"

Jane

30 de dic. de 2014

My husband and I bought a BMW 328i xDrive from BMW of Silver Spring a few days ago. Our buying experience was excellent! Once we walked into the dealership, we were very warmly welcomed by Nan, the manager that day. Kan, our salesperson, made us feel at ease and provided excellent professional service. He was very knowledgeable, honest, and helpful during the entire process. We want to say, "Thank you, Kan and the rest of the wonderful folks at BMW of Spring Spring!"

FOXX1015

30 de dic. de 2014

ATTENTION!!!: The moment I walked into the BMW of Silver Springs dealership I could feel the warmth in the atmosphere of the salesmen assisting customers. In particular, I want to comment on the phenomenal customer service provided by Ms. Caprice Foster. This was my second purchase from Caprice. At times I can be very indecisive but Caprice never appeared frustrated. Caprice allowed me to window shop, make selections and change my mind numerous of times. While, I was making my final decision, Caprice assisted several customers ---HER multitasking skills are OUTSTANDING. After many hours of deciding , I finally made the decision to purchase a larger model BMW as compared to my previous purchases in the past. Caprice went above and beyond the CALL OF DUTY to ensure I received the best deal. One of the many things that you will notice about Caprice is her overly charming personality. She is indeed a PRECIOUS GEM thats RARE.My decision to purchase a vehicle from Caprice was like venturing to the mall and window shopping for that perfect outfit. I highly recommend Ms. Caprice Foster as your salesperson for your next BMW purchaseat BMW of SILVER SPRINGS. YOU CANT GO WRONG. Check the breakdown of Ms. Caprice Foster.C ARINGATTENTIVEP ATIENCER EMARKABLEC HARMINGE XQUISITE

jhamond

30 de dic. de 2014

Very pleased with overall experience at BMW of Silver Spring after not a great experience with another dealer the last time. They helped me work out a good deal, offered me a good deal on my trade sight-unseen to save me the trip, and helped us work out Performance Center Delivery. Very pleased.

Skapur

30 de dic. de 2014

I just bought my BMW 528i x drive from BMW of Silver Spring. My buying experience was an excellent one. Kailash Joshi, Internet Client Adviser, was very honest and helpful during the whole process. He is knowledgeable professional who treated was with respect and guided through the selection and buying process of our first BMW. He has an eye for details and Truly A Gentleman, who I would recommend to all family and friends. Kailash goes over and beyond expectations to deliver quality customer service.

Scott20833

30 de dic. de 2014

In the last year I have purchased a 640 convertible and an X5. Jacob Raykhel was my salesman and he treated me fairly and completely understood what I was looking for. Kevin Hull has been my service advisor for many years and has always had my vehicle back when promised, with all work complete and the car clean and ready to go.I will continue to use BMW of Silver Spring for all my future BMW needs.

dan.rigaux

30 de dic. de 2014

I just purchased a 2015 BMW x-5 from BMW Silver Spring and had a great experience. Caprice Foster was very attentive and responsive to my requirements and I feel very confident that I got an EXCELLENT price!! This is my 5th BMW but my first from BMW Silver Spring; I decided to try them after having several very positive interactions with their service department. I highly recommend BMW Silver Spring for both service and sales.

rcarr

30 de dic. de 2014

I had to bring my 2011 335i M Sport Coupe in for a recall campaign. My service rep, Jose La Santa, provided exceptional service throughout the entire service call. From initial drop off, to getting me a loaner car for the day, to providing me with periodic updates as to the progress of my vehicle, to pick up at the end of the day, Jose was there for me. Although my free maintenance days are over, I plan on returning to BMW of Silver Spring and Jose for my recommended maintenance. Thank you! Richard

Mld

30 de dic. de 2014

I contacted BMW because I wanted to locate an X3 white BMW. I worked for the third time with Jacob Raykhel. He promptly located the vehicle for me, exchanged a few telephone calls to confirm that he worked the numbers and that the payments were in my budget.I went with my husband to purchase the X3.. The first thing I did was drive the X3 and Jacob explained how to use the array of features in the car. After the test drive, since we loved the ride, Jacob put the numbers together and we started the final process of owning the car.The rest of the process, finances, etc, went quickly and smoothly.I will defiantly work with Jacob again and use BMW of Silver Spring.

Timothy D. Hood

30 de dic. de 2014

I just bought my 2nd car (2015 640xi Grand Coupe) from BMW of Silver Spring and can't possibly say enough about my dealer (Ms. Caprice Foster) for both purchases. She has been more than just a stellar dealer, but more-so, an honest and open-minded human with an exceptional personality indeed. I am overly pleased with her calm demeanor throughout the entire process and the expeditious manner in which she handled my purchase. She deserves every accolade bestowed upon her not only for her tireless hours of work, but also for her genuine concern for others. I am pleased! Thanks Caprice~ v/r Mr. T. D. Hood

pshields

30 de dic. de 2014

PamShields: The moment I walked into the BMW of Silver Springs dealership I could feel the warmth in the atmosphere of the salesmen assisting customers. In particular, I want to comment on the phenomenal customer service provided by Ms. Caprice Foster. This was my second purchase from Caprice. At times I can be very indecisive but Caprice never appeared frustrated. Caprice allowed me to window shop, make selections and change my mind numerous of times. While, I was making my final decision, Caprice assisted several customers. YOU GO CAPRICE!!!--- your multitasking skills are OUTSTANDING. Finally, I made the decision to purchase a larger model BMW as compared to my previous purchases in the past. Caprice went above and beyond the CALL OF DUTY to ensure I received the best deal. One of the many things that you will notice about Caprice is her overly charming personality. She is indeed a PRECIOUS GEM thats RARE. My decision to purchase a vehicle from Caprice was like venturing to the mall and window shopping for that perfect outfit. I highly recommend Ms. Caprice Foster as your salesman for your next BMW purchase. YOU CANT GO WRONG. Check the breakdown of Ms. Caprice Foster. C ARING ATTENTIVE P ATIENCE R EMARKABLE C HARMING E XQUISITE

Kensington Dan

30 de dic. de 2014

I just purchased a 2015 BMW x-5 from BMW Silver Spring and had a great experience. Caprice Foster was very attentive and responsive to my requirements and I feel very confident that I got an EXCELLENT price!! This is my 5th BMW but my first from BMW Silver Spring; I decided to try them after having several very positive interactions with their service department. I highly recommend BMW Silver Spring for both service and sales.

Nima

29 de dic. de 2014

Walked into BMW of Silver Spring on a random Saturday browsing with a mild interest in the 4 series and Z roadster. Tae immediately showed his willingness to help and answer all of my questions. He took the time to learn about my interest in my next car and to help me make my decision. Indeed, we test drove cars for a couple of hours until we ended up with my next car. He fought vigorously for me when negotiating a sales price with the sales manager and we finally closed a deal. He took time to come in on his day off to deliver my car to me and also stayed after hours to finish the paper work. I would recommend Tae to my closest family and friends because he treats you like family and goes over and beyond expectations to deliver quality customer service.

Ajai31

29 de dic. de 2014

My dealer was name Caprice, she made my buying experience of buying my car the best I ever had! The fact that she down and actually listened to what my needs and wants are to me is the greatest thing. In this experience I went to other dealerships and the customer service more business like (black and white), where all they cared about is if I'm going to buy from them. If that answer is no (which it was!!!), then they wanted nothing to do with you and want to get you out as soon as possible. Caprice paid attention to me as a buyer and understands the circumstances of why I am buying in the first place. Which was greatly appreciated!!! Maybe what was even more bigger than that is that she was completely honest with me about the process! She was not trying to hide anything or force me in a corner to add extra, Caprice genuinely cares about her customers and pays attention to them as an individual. I DEFINITELY WITH OUT A SHADOW OF A DOUBT WILL PURCHASE MY NEXT CAR FROM HER AND SO WILL MY FAMILY!!! Thank you so much Caprice

Nima A.

29 de dic. de 2014

Walked into BMW of Silver Spring on a random Saturday browsing with a mild interest in the 4 series and Z roadster. Tae immediately showed his willingness to help and answer all of my questions. He took the time to learn about my interest in my next car and to help me make my decision. Indeed, we test drove cars for a couple of hours until we ended up with my next car. He fought vigorously for me when negotiating a sales price with the sales manager and we finally closed a deal. He took time to come in on his day off to deliver my car to me and also stayed after hours to finish the paper work. I would recommend Tae to my closest family and friends because he treats you like family and goes over and beyond expectations to deliver quality customer service.

A. Jones

29 de dic. de 2014

My dealer was name Caprice, she made my buying experience of buying my car the best I ever had! The fact that she down and actually listened to what my needs and wants are to me is the greatest thing. In this experience I went to other dealerships and the customer service more business like (black and white), where all they cared about is if I'm going to buy from them. If that answer is no (which it was!!!), then they wanted nothing to do with you and want to get you out as soon as possible. Caprice paid attention to me as a buyer and understands the circumstances of why I am buying in the first place. Which was greatly appreciated!!! Maybe what was even more bigger than that is that she was completely honest with me about the process! She was not trying to hide anything or force me in a corner to add extra, Caprice genuinely cares about her customers and pays attention to them as an individual. I DEFINITELY WITH OUT A SHADOW OF A DOUBT WILL PURCHASE MY NEXT CAR FROM HER AND SO WILL MY FAMILY!!! Thank you so much Caprice

tia

29 de dic. de 2014

I came in with my boyfriend and Mrs. Foster took us under her wing. She was very caring and patient with us even tough we weren't there to purchase a Bmw. The whole silver spring bmw team was very helpful in getting the job done. Me and my boyfriend were looking for a month and silver spring bmw was the only one that worked for hours to make us happy.

Miranda79

29 de dic. de 2014

This wasn't my first purchase with Caprice and I'm sure it won't be my last. Every time I come to her I'm always treated with kindness or Should I say like precious gem. She always works so hard to get me the best deal for my situation . The managers were kind and thoughtful. Let's just say where ever Ms. Foster goes I'm going go too. Thank you Caprice and thank you Silver Spring for all your help.

Miranda S

29 de dic. de 2014

This wasn't my first purchase with Caprice and I'm sure it won't be my last. Every time I come to her I'm always treated with kindness or Should I say like precious gem. She always works so hard to get me the best deal for my situation . The managers were kind and thoughtful. Let's just say where ever Ms. Foster goes I'm going too. Thank you Caprice and thank Silver Spring for all your help.

miranda

28 de dic. de 2014

This wasn't my first purchase with Caprice and I'm sure it won't be my last. Every time I come to her I'm always treated with kindness or Should I say like precious gem. She always works so hard to get me the best deal for my situation . The managers were kind and thoughtful. Let's just say where ever Ms. Foster goes I'm going too. Thank you Caprice and thank Silver Spring for all your help.

ronLA

28 de dic. de 2014

I came very late on a Saturday spoke with one sales person and when he couldn't follow threw I was told I'm going to send you to one of the best sales persons here. That was more than a true statement Mrs. Foster took really good care of me she never acted like she was tired and wanted to leave. Even though I didn't purchase a bmw I purchased something else. She still went over the vehicle options .She was very knowledgable about finance and my options. I now understand why USAA picks silver spring to partner with: The managers were helpful and kind.Thank you Caprice and Silver Spring Team!

ron

28 de dic. de 2014

I came very late on a Saturday spoke with one sales person and when he couldn't follow threw I was told I'm going to send you to one of the best sales persons here. That was more than a true statement Mrs. Foster took really good care of me she never acted like she was tired and wanted to leave. Even though I didn't purchase a bmw I purchased something else. She still went over the vehicle options .She was very knowledgable about finance and my options. I now understand why USAA picks silver spring to partner with: The managers were helpful and kind. Thank you Caprice and Silver Spring Team!

HJones

28 de dic. de 2014

My son needed to trade in his 300 series for a SUV to accommodate his 12 months old twins. He had done his research, so I called Caprice that morning to discuss our needs and equity issues. Caprice didn't hesitate to say that she would attempt to help my son get into that SUV. We arrived that afternoon at the dealership and she had researched all our options with some financing info. Caprice was professional, extremely knowledgeable about the inventory, understood our concerns and earned our business by closing time. Caprice provided excellent service and made our new purchase a reality in less than 12 hours. Caprice Foster is highly recommended for your next BMW purchase. THANKS, CAPRICE!

johnn4

27 de dic. de 2014

First I want to say Ive been working with Caprice Foster for about 2 1/2 years. She's been trying with such patience to get me into a bmw and out of my 2008 bmw that I purchased from a none bmw dealership. Caprice is outstanding and has patience. After her third dealership and many scenarios she final got my wife and I two Certified Bmw with warranties etc. Mrs Foster I will follow you were ever you go. You finally did it and we truly appreciate your hard work and for never giving up. Just to think I walked into there with issues and never new I'd develop such a good friendship with an outstanding sales woman like Caprice Foster. She told me that day I wont give up and she never did.Thank you so much!

sherry

27 de dic. de 2014

fantastic salesmanship Sherry, My husband has always wanted a 7 series . He developed this friendship with Caprice and she promised she would get him out of his 2008 3 series in 2012 and she did. I'm truly excited for him and my self. I honestly thought it wasn't going to happen all the way up until I signed for my car. Caprice thank you for working above and beyond your position. Also I want to thank Joanna the finance manager for working so hard for the deal. I bought two cars put no money down and don't have a payment till 2015 . what a fantastic Christmas present for me and my family honestly. Thank you so much .

John

27 de dic. de 2014

First I want to say Ive been working with Caprice Foster for about 2 1/2 years. She's been trying with such patience to get me into a bmw and out of my 2008 bmw that I purchased from a none bmw dealership. Caprice is outstanding and has patience. After her third dealership and many scenarios she final got my wife and I two Certified Bmw with warranties etc. Mrs Foster I will follow you were ever you go. You finally did it and we truly appreciate your hard work and for never giving up. Just to think I walked into there with issues and never new I'd develop such a good friendship with an outstanding sales woman like Caprice Foster. She told me that day I wont give up and she never did. Thank you so much!

msjalesa

26 de dic. de 2014

I came in to BMW wanting to purchase a new vehicle. Karen made the experience pleasant and easy for me. She worked hard to get the deal done and showed the utmost friendliness and customer servic . I'd recommend her to anyone!

Robyn .

26 de dic. de 2014

I came in to BMW wanting to purchase a new vehicle. Karen made the experience pleasant and easy for me. She worked hard to get the deal done and showed the utmost friendliness and customer servic . I'd recommend her to anyone!

SamiaG

23 de dic. de 2014

I couldn't help but sharing the wonderful experience I had today purchasing a car! Well, it started out not so great. So I originally went to Passport BMW to look at a few different vehicles. The sales associate I worked with there however quickly became irritated by my indecisiveness and it showed. Made me feel so uncomfortable to the point that I left the dealership. However I didn't give up hope. I called BMW Silver Spring and was greeted over the phone by Nan Wong. I told her of my frustrations and she quickly calmed me. I told her I would be on my way to her dealership and she said she would look for me. When I arrived she arranged to have the vehicle I was interested in sitting front and center. As I walked into the showroom I told the front desk I was looking for Nan. Then, a gentleman by the name of Kailash Joshi greeted me by my name and said he was expecting me. He apologized for the hardship I had at the prior dealership and told me not to worry that he would take good care of me. Well that is an understatement. Mr Joshi was so warm and very knowledgeable of the products available. Since I knew exactly what I wanted we test drove that vehicle and even had a nice chat. Kailash had stated he had the Tina Turner song "Simply the Best" stuck in his head all day and was pleasantly humming the song. Lol. So up beat and kind. We then returned to the dealership and proceeded to talk about my goals in financing. I explained what I wanted and they delivered! I'm so ecstatic to now be the proud owner of a beautiful X6!! From start to finish Mr. Joshi and Nan made sure I was happy and treated me like a Queen! Mr. Joshi throughly explained to me all my options and made sure I knew exactly what I was getting in the X6. They even sent me home with some goodies for my new car!! Also I would be remiss if I didn't mention the finance manager Andrew Lippincott who was also very kind and explained all of the numbers to me and options to make sure I was fully knowledgable of my contract and Eric the "BMW Genius" who made sure I knew how to work my car before driving off the lot! Lol Totally cool team there. I totally loved my experience and will only go to this location for all my BMW needs in the future!!! Thanks Nan & Kailash!!! You are "Simply the Best"!!!!

rd

22 de dic. de 2014

BMW of Silver Spring was introduced by my friend because of their service ethics and they exceeded my expectations.. Kailash Joshi was my salesperson and he was great to deal , very very up front ,knowledgeable and extremely considerate ( did not pressure me at all). I am very happy w/the car and the service I got from Kailash, he suggested about performance delivery at Spartanburg SC, I took his rec and went with family and had a blast experience of BMW. I suggest if considering buying a Bimmer go to SC to pick up and learn what BMW is about. At performance center we took factory tour that was unique and learning exp.

perdo71

22 de dic. de 2014

My wife and I had a wonderful experience recently purchasing a new BMW at BMW of Silver Spring. Kailash Joshi, our salesmen was both very knowledgeable as well as friendly, and made a long process pleasurable. Plus we LOVE the car we got. I will definitely go back for any more purchases with this group, and would highly recommend Kailash as the person to meet with.

MeliMelCubana

21 de dic. de 2014

I can assure you that I'll be back again to see Nan Wong and Karen Herbert when I need to buy again! This is how car buying should be. I was treated with respect and kindness, and they worked very closely with me to get me in the car I wanted at the exact payments I needed...and that took some work! Of course, I knew going in that it would be that way since Nan helped me with a 2006 lease and a 2009 purchase. I tracked her down (she had moved dealerships), and she remembered my name, my partner's name, and even the vehicle we traded in in 2006. That's almost a decade ago! Karen was phenomenal too. With BMW's excellent maintenance package, I don't know why everyone doesn't just get a BMW... and they should go see Nan and Karen (though I will note that every single person I interacted with there had a warm smile and was ready to help)!

kwamejnr

21 de dic. de 2014

Words cannot express how wonderful Rachel Rhea has been towards me and my. After 3 weeks of purchasing a used BMW from BMW Silver Spring, I began to experience some issues with the vehicle. I immediately contacted BMW regarding my concern and frustration and almost immediately, Rachel replied and said I will take excellent care of you as always. What a reassurance that I was in good hands and the issue would be resolved. The issue was indeed resolved as if nothing had happen. Rachel is a breath of fresh air. She not only made sure that the situation was taken cared of, she also keep a smile on our faces. I have never had such a caring service advisor like Rachel. She is a true asset to BMW of Silver Spring. Thank you Rachel. Seth & Jessica

Raynor D

19 de dic. de 2014

Did my first transaction at this dealership and the process was so smooth, I was amazed. Tae Yeon is a pretty cool guy, very professional and knowledgeable. Answered all my questions and just made the whole process quick and easy, thanks again!

Raynor D

19 de dic. de 2014

Did my first transaction at this dealership and the process was so smooth, I was amazed. Tae Yeon is a pretty cool guy, very professional and knowledgeable. Answered all my questions and just made the whole process quick and easy, thanks again!

abhatnagar

16 de dic. de 2014

I found the car I wanted online and made an appointment with Kailash Joshi to inspect the car that evening after work.The minute we entered the building the atmosphere was perfect and we were treated very cordially with the utmost respect, offered refreshments etc. Kailash was there to greet us, and made us feel very comfortable. The car was just as he said it was and he walked us through all the features of the car to make sure we had a clear understanding of the vehicle, explained in full detail which was easy to understand while we test drove the car. He seemed very knowledgeable about all vehicles, and to know his subject well. He clearly loves what he does.We felt confident we were getting a great deal because Kailash presented the information as facts. He worked with us on the price and trade ins, very straight forward, no games, no hassle. We never felt pressured in any way during the sales process. He was very patient and understanding with all our decisions. He was willing to go above and beyond what one would expect to make things fast and simple for us.Kailash understood that we were coming from Virginia about 1 hr drive away from the dealership and would only be able to make it late in the evening almost near closing time for the dealership. Kailash was very accommodating to our schedule and very patient with us to make our decision even though the dealership had closed hours before. Kailash spent a great deal of time with us and made us feel like we were special customers. Everything worked out great and we are extremely happy with the professional service that he provided. He was very open and honest the whole way through the purchasing process. He was just great!Our overall experience was simply great and the entire deal was handled seamlessly from the moment of inquiry to delivery of the vehicle. Great pricing, sales, and customer service!!!

Melissa Silverman

16 de dic. de 2014

I was recommended to BMW of Silver Spring because of their service and they exceeded my expectations.. Kailash Joshi was my salesperson and he was great in every aspect.. honest, up front w.me, knowledgeable and extremely considerate ( did not pressure me at all). I am very happy w/the car and the service I got from Kailash and everyone at BMW Silver Spring.

kglueck

15 de dic. de 2014

Just bought our second BMW from Kailash Joshi. Fantastic buying experience with both Kailash and the dealership. Fully intend to return again in the future. Working with Kailash was an absolute pleasure. Very knowledgeable and fair.

dmikulis

10 de dic. de 2014

I can't say enough good things about my experience working and purchasing from BMW of Silver Spring and especially Kailash Joshi. Unsolicited, Kailash recommended a lower purchase price for me that 2 other dealers had not mentioned. Additionally, he explained how my trade in would save sales tax that no other dealer mentioned. His professionalism and that of all the people was outstanding. With Anthony Lucas in the finance department, they made a great team to show me the best of their company and provide me an outstanding purchasing experience.If I'm buying another BMW in the future, I know where to go. Kailash Joshi and BMW of Silver Spring.Dwight Mikulis

terry goodwy

9 de dic. de 2014

The purchase of our 7 series BMW was a new experience for me. I was pleasantly surprised at the onset that I was greeted warmly and that every step of the process was comfortable and that I was offered the highest level of customer service imaginable. The process was pain-free, I felt as though I was working with someone who genuinely cared about me and my experience and ultimately left the premises with my very first beautiful BMW! Every question was answered and my individual specifications were readily heard and accommodated. I cannot not thank Karen J Herbert enough for her outstanding attention to detail, supportiveness and flexibility in working this deal through. I would not hesitate to recommend her and the Silver Spring BMW Service to someone I care about!

TerryOne

9 de dic. de 2014

The purchase of our 7 series BMW was a new experience for me. I was pleasantly surprised at the onset that I was greeted warmly and that every step of the process was comfortable and that I was offered the highest level of customer service imaginable. The process was pain-free, I felt as though I was working with someone who genuinely cared about me and my experience and ultimately left the premises with my very first beautiful BMW! Every question was answered and my individual specifications were readily heard and accommodated. I cannot not thank Karen J Herbert enough for her outstanding attention to detail, supportiveness and flexibility in working this deal through. I would not hesitate to recommend her and the Silver Spring BMW Service to someone I care about!

tihut

8 de dic. de 2014

I had the pleasure of having Kailash Joshi as my salesman for purchasing my first car. I had heard how car buying would be a stressful experience from colleagues. But It was a great simple, honest and hassle free buying experience for me. Kailash was very entertaining and made the experience enjoyable with a great deal of professionalism. The insight he has and meticulous process he had of explaining everything was like he should be a professor some where. Overall I had great experience and understand why this dealership holds the title of the BEST.

kwamejnr

8 de dic. de 2014

What an excellent experience this was. Myself and my Fiance traded our old car for a used BMW 335i and the transaction was an ease. I must say, BMW of Silver Spring went above and beyond to ensure that our transaction went smoothly with no hassle. Kailash Joshi was a true gentleman. He followed up with me on a daily basis and ensured that we received the best service ever. I would recommend him to anyone who is looking to by a new or used BMW. The dealership has been thus far been the best in customer service satisfaction that we have ever received. Thank you!

BHUR

4 de dic. de 2014

My family purchased 3 BMWs from BMW of Silver Spring this year. Everyone you contact at the dealership is very hospitable and professional (Reception, Service, and Sales). Andy Perez is one of the most honest and hospitable sales professional we ever worked with. I highly recommend him as he will make honest personal recommendation that best suits your lifestyle and budget. You may have been interested in one model, but actually end up getting something else.My BMW driving friends have came out of their way to get their car(s) serviced here as well. After all, this service facility is top rated in the market

Hugh Han

3 de dic. de 2014

I was in the market for a brand new X5. BMW of Silver Spring was a very nice place, and my wife and I were greeted by employees there right after we just entered. We worked with Kan Zhou. As we already had a competitive quote from other dealership, they had a hard time to figure things out. Especially, I was very impressed by Kans patience and hard work. Without him, I bet the deal was not successfully carried out. I would like to thank him again and strongly recommend him for all BMW shoppers. Cheers!

klever5

3 de dic. de 2014

Clearly this is a dealership where the employees go the extra mile for service and professionalism. Less than 24 hours after I purchased a certified BMW, the car leaked antifreeze. I took the car back to the dealership and, Gerard Curvan, the salesman on the vehicle, made sure that my car was serviced quickly the same day. Unfortunately, the car leaked antifreeze again the next day. Not only did Gerard arrange for the vehicle to be towed back to the dealership, he personally drove a loaner vehicle to my house several miles away from the dealership.

Mrw812003

2 de dic. de 2014

Karen Herbert was helpful when getting me in my new vehicle. I could only purchase the vehicle in a specific date range and she ensured my paperwork was ready and held the car for me to make the process much easier.

Yvonne Pickett

2 de dic. de 2014

Karen was one of the best salesperson that I have dealt with. o f the many BMW sales people. She was polite and professional and provide me with all the information I needed. Karen was also patient understanding because I asked many questions. We worked together to find the best price. When I left with my car this was the first time I did not feel like I had been swindle and overpaid for my car. Thanks so much for your services

Ryates

1 de dic. de 2014

Jacob covered all the bases and then some! He was both personal and professional. He was willing to meet my specific car needs without hesitation. The overall car buying experience was exceptional. I would highly recommend him. Loving my car.

igorigor

1 de dic. de 2014

Tae Yeon was one of the best, if not best, car sales person we have ever dealt with before. He was polite, professional and provided us all of the information we needed. On top of that, he was able to get us the exact car we wanted and at the price we were looking for. We are customers for life now and have already told all of our friends and family about our surprisingly wonderful buying experience. Hats off to Tae and the rest of the wonderful team at BMW of Silver Spring for making our car buying experience so enjoyable.

ken

1 de dic. de 2014

Caprice was awesome I came in with my friend to buy his dream car and she was very good she was all about the customer from with I observed.Thanks to Caprice my friend rode of into the sunset in his top of the line 7 series. I will surely come to Mrs.Foster whenever I'm ready to get a BMW. And I will make sure to tell my family and friends about her.

ken19

30 de nov. de 2014

Caprice was awesome I came in with my friend to buy his dream car and she was very good she was all about the customer from with I observed.Thanks to Caprice my friend rode of into the sunset in his top of the line 7 series. I will surely come to Mrs.Foster whenever I'm ready to get a BMW. And I will make sure to tell my family and friends about her.

Wgm5286

30 de nov. de 2014

Karen made the sale process very good for us. She took the time to listen and qualify our needs. She took the time to get the sale done, took the time to explain all the features of the vehicle after the sale. She followed up afterwards to make sure that we were satisfied afterwards. My hat is off to her for exellant customer service.Thank you and would definatly recommend this dealership to anyone looking for a new vehicle.William Margelis

smile4jie

30 de nov. de 2014

Karen is so nice and helpful during my visit at BMW pf Silver Spring. Her patient and warmhearted impressed me and helped me figure out which BMW was best suited for me. I appreciate her help.

Jose Rosales

30 de nov. de 2014

I had an OUTSTANDING experience in completing the purchase of a 435i yesterday. The best part of the experience was dealing with Kan Zhou (internet Client Advisor), who was highly responsive, efficient, and pleasant throughout the process that lasted for about six weeks, commencing with my online query. I visited the dealership only twice, and on both occasions I got very pointed, straight, and quick answers to all my questions. Communication and paperwork took place largely by email, which made decision-making and purchasing steps very easy, and economical in terms of effort and time. In addition, Andrew Lippincott (a very pleasant and well informed Finance Manager) made things even easier yesterday, as he gave me an interest rate that was lower than that my bank had offered. In all it was very please with a very efficient team.

Wgm5286

30 de nov. de 2014

Karen Herbert took the time to listen then act on my needs. The sale was fair, the process went well and everyone at the dealership was great Thanks for the experience, I would recommend this dealership to anyone. After the sale Karen took the time to go over all the options and features of my new vehicle, later followed up with a courtesy call Great job!

scott.swanson.5264

29 de nov. de 2014

Karen worked with me over the course of several visits and multiple vehicles to help me figure out which BMW was best suited for me. I appreciate her patience and for sticking with me. Most importantly, once I made my decision, she found for me the exact vehicle configuration I wanted. I am very particular with my vehicles and Karen came through for me.

alaw2

29 de nov. de 2014

Caprice Foster is the best, I have always wanted a 7 series it has been my dream car for years. Mrs Foster got me in a beautiful 750xi I love this car so much and I just want to thank her for her hard work she was very good. Mrs Foster is the one that you should definitely go and talk to if you want a BMW.

devichakravorty

29 de nov. de 2014

Excellent experience. Karen went through my options, explained the details and the options and costs. She never pressured to add excessive items and she took time to answer all my questions.

Scott S

29 de nov. de 2014

Karen worked with me over the course of several visits and multiple vehicles to help me figure out which BMW was best suited for me. I appreciate her patience and for sticking with me. Most importantly, once I made my decision, she found for me the exact vehicle configuration I wanted. I am very particular with my vehicles and Karen came through for me.

Alan

29 de nov. de 2014

Caprice Foster is the best, I have always wanted a 7 series it has been my dream car for years. Mrs Foster got me in a beautiful 750xi I love this car so much and I just want to thank her for her hard work she was very good. Mrs Foster is the one that you should definitely go and talk to if you want a BMW.

DC

29 de nov. de 2014

Karen was the sales rep I worked with to help find my car. Excellent, knowledgeable, reviewed the options and costs. She did not pressure me towards more expensive options that I did not need.

pmorrone

26 de nov. de 2014

I recently decided to purchase a new vehicle and after reviewing differing choices opted for a BMW X1. I choose to purchase my vehicle at BMW of Silver Spring and worked with one of their advisers, Denton throughout the process. He was extremely knowledge, friendly, and made what typically is a tedious process into an enjoyable experience. He never sunk to hard sell tactics, answered all of my questions with straight and honest answers, and I couldn't have been happier with the entire process. If you are looking to purchase a new vehicle I highly recommend you speak with Denton at BMW of Silver Spring!

shethm

25 de nov. de 2014

My husband and I were so impressed by the service we received from Kan Zhou at the BMW Silver Spring location. He was very patient, helpful and went above and beyond for us. We were so happy with Kan Zhou that we referred 2 more friends to him and we would continue to refer him to anyone we know. Should we need another car purchase we would defintely keep him in mind for the future.

dsgelfman

24 de nov. de 2014

Couldn't have been more pleased with my experience. Everything went smoothly and Karen Herbert and the team went far beyond my expectations in making sure I found the right car at the absolute best price. Would highly recommend this dealership.

Teneille55

24 de nov. de 2014

Karen was straightforward and very helpful. She and her management were flexible on meeting me on the price point I was comfortable with, although the vehicle price was a bit more than a neighboring BMW dealership for a similar vehicle. I was pleased with the trade in offer I received. Only took 4 hrs from beginning to end to make my purchase and I hear it is often an all day hassle at other dealerships. Love my new car!

Adrian Wilcox

24 de nov. de 2014

The service I received was WORLDCLASS service from Tom Grant. He was outstanding and went the extra mile for me as a client. I always deal with Thomas and he always ensures that I am happy as a client and is always honest with his recommendation and assessment of the vehicle. Working with Tom has been the best since owneing my BWM. This my 2 BMW and I trust him and the dealership to always to what is best for the client. Thanks for always treat me as a valued client of BMW Silver Spring and as a BMW owner. Thomas you are the MAN for the job. Thanks.

Alan Karpas

24 de nov. de 2014

Karen Herbert and her sales manager, Michael Bolgar were by far the hardest working representative I have ever worked with. They bent over backwards to meet all of our needs.

DavidSG

24 de nov. de 2014

Couldn't have been more pleased with my experience. Everything went smoothly and Karen Herbert and the team went far beyond my expectations in making sure I found the right car at the absolute best price. Would highly recommend this dealership.

AStiller

24 de nov. de 2014

Karen was great. The whole process was streamlined. I was happy with the trade-in offer they gave me too. The only reason I do not give 5 stars is because they are priced a bit higher than a nearby BMW dealership and were not willing to lower their price more to compete with them on a similar vehicle. Love my new car though!

Capt. Alan

24 de nov. de 2014

Karen Herbert and her sales manager, Michael Bolgar were by far the hardest working representative I have ever worked with. They bent over backwards to meet all of our needs.

Liz W.

24 de nov. de 2014

Hi, recently purchased a 2015 X3 at BMW Silver Spring and had a very positive experience from start to finish. I was fortunate to work with Angela Decint as soon as I walked into the dealership as she had reached out to me by phone earlier when my husband had inquired about a specific X3 in stock. Angela was great and walked me through everything and I felt she was extremely respectable, knowledgeable and courteous to my needs. A shout out also to Eric Scheib who educated me on the complexities of my new X3! Buying a car can be stressful but by the time I was done, felt like everyone got what they wanted. Silver Spring BMW has earned my respect and will be our car dealership for future needs (hope to hang on to the X3 for awhile). Thanks!

Gang Luo

23 de nov. de 2014

Angela Decint make my first new car leasing experience very enjoyable. I got exactly the car I wanted at the right price and Angela made the whole process very easy for me. She had answers to all my questions/concerns. My wife will be shopping for a new car soon and I will definitely bring her to BMW of Silver Spring.

RItchy4rmFL

22 de nov. de 2014

I was looking for a new car and was lost because I didnt know which car to get because I wanted an affordable luxury car that I won't have any problems with when It snows. I went in, as first time BMW car buyer and Tae greeted me nicely. He listened to me and understood what i was looking for and walked me through the lot showing me the options I have. Needless to say, with his car knowledge an experience at BMW, I was able to drive out with a car with no regret. So if you're looking for car, go see Tae. He's the mastermind! he'll find a way to get you the car you want! And I would definitely go back to him when it's time to get a second car.

charonmarie

21 de nov. de 2014

The customer service, I recieved was phenominal, the turn around time on my service was terrific. BMW Siler Spring was the best car buying experience I ever recieved in my car buyung history.

Dr.Niles

21 de nov. de 2014

I was very happy to meet Mrs Foster. She helped me make a good financial decision and she was so helpful she made this process go so smoothly. She really did a lot for me, I really don't think I would have got the same outcome if I went somewhere else.

Charon Bingham

21 de nov. de 2014

The best car buying experience I have had, quick accurate and patient. Quick turn around on online application. They had the perfect car picked out for me when I got their with all the requested amenities. Best APR after shopping for a car for 5 days I was immediately ready to conduct buisness with BMW Silevr Spring. Karen Herbert was exceptional and mades ure I was happy with my purchase by keeping positive communication and checking up on me even after I picked the car up.

maynil

21 de nov. de 2014

Mrs. Foster is the greatest she got my husband and I out of our caddy and into a 2015 535xi thank you. I love this car and I ain't looking back. I'm with BMW forever now...

Dr. Niles

21 de nov. de 2014

I was very happy to meet Mrs Foster. She helped me make a good financial decision and she was so helpful she made this process go so smoothly. She really did a lot for me, I really don't think I would have got the same outcome if I went somewhere else.

Fatima MD

21 de nov. de 2014

I own a 2011 X5 and have had great experiences with BMW of Silver Spring. Kaylash helped me with the purchasing process and went to great lengths to get me the truck. He was very patient and customer-friendly. With repairs, Thomas Grant was my service advisor for my recent service. He is one of the best employees over there and should be considered an asset to the company. He provided me with a warm, comfortable and welcoming atmosphere and explained everything that I needed to know about my truck. He kept me informed the whole time my car was in service. And when it was time to pick up my truck, he checked on me the whole time while it was being washed and finally delivered to me. He's the best!

Ghcoleman

20 de nov. de 2014

I recently purchased a vehicle from BMW of Silver Spring and it was a great experience. The entire staff was polite and pleasant throughout the process. My sale representative Tae Yeon went above beyond to make sure I was comfortable with the purchase and that I was taken care of. After purchase, I had a problem with the head lamp. I called Tae and even though it was his day off made sure the service department was aware of the situation and they were ready for me when I arrived. They even had the loaner vehicle ready for me. I cant say enough how this was a hassle free process. Im purchasing a new car for my wife next and will surely purchase the car from Tae.

Albie27

19 de nov. de 2014

Love my new M4 and the team that helped me get it. Caprice and the rest of BMW of Silver Spring made it a pleasurable experience. I'll be back for my M6!!

Supermom

19 de nov. de 2014

I came to BMW of Silver Spring because of the great reviews about Caprice Foster I'm very pleased about my decision to go there. Caprice was very knowledgable about the BMW's and about the Finance as well. I will come back again and refer all who want to buy a BMW.

crzyboi127

18 de nov. de 2014

Love my new M4 and the team that helped me get it. Caprice and the rest of BMW of Silver Spring made it a pleasurable experience. I'll be back for my M6!!

supermom48

18 de nov. de 2014

I came to BMW of Silver Spring because of the great reviews about Caprice Foster I'm very pleased about my decision to go there. Caprice was very knowledgable about the BMW's and about the Finance as well.I will come back again and refer all who want to buy a BMW.

Tangina Roberts

18 de nov. de 2014

I just bought my 1st bmw from Caprice in silverspring and it was a pleaseure. She was very informative and knowlegable about bmws. Shes very genuine and sweet, and will get you the best possible numbers and rates she can.

Tangi

18 de nov. de 2014

I just bought my 1st bmw from Caprice in silverspring and it was a pleaseure. She was very informative and knowlegable about bmws. Shes very genuine and sweet, and will get you the best possible numbers and rates she can.

Bukenya

15 de nov. de 2014

Thomas Grant offers excellent customer service. I always feel welcome and get the best service and advice. I could not ask for a better service adviser. Thomas Grant is honest and professional.

George Ho

15 de nov. de 2014

Just bought a X5 with Kan Zhou at silver spring BMW this weekend. And this is the best experience I have had in a dealership. Kan has been very patient working with me for almost a year on this vehicle (I started nagging him ever since the car came out). And finally we decided to get it and Kan has been most useful getting us the car we want and the price we like.

csalem

12 de nov. de 2014

What a pleasant experience this dealership was, thanks to Jacob Raykhel and his team! I had a not so great experience at another local dealership, and had nearly decided that BMW had gotten too confident to cater to my needs. I WAS SOOO WRONG! I have had the car now for 2 months and love it, the price I got, the responsiveness to questions, and the day I bought the car was actually pleasant. Strongly recommend this group and Jacob in specific.

jenfosi

10 de nov. de 2014

I've had many dealership experiences in which you're just another face, but my service adviser, Thomas Grant, has set a new standard for what great customer service should be. As a customer, you want to feel like you're getting the best service available, and I believe I've received that ten times over. I'd recommend this dealership, and Thomas, to anyone looking for an honest and professional service experience.

CL

8 de nov. de 2014

My second experience in this dealer and with the same advisor, Kan Zhou was still really pleasant. This time I came here with a clear goal, BMW 328xi. Kan Zhou suggest a 2014 car to me, whose price and exterior both caught my eye suddenly. This is a white car, mineral white, even better and cooler than white. And this car has great discounts for now and has all the packages I want. Kan Zhou talked to me a lot about this car, being really informative, helpful and trustful most importantly. In the end, I made my decision to buy this car finally.

HDiallo

1 de nov. de 2014

My purchase experience was pleasant, hassle-free and I felt well informed about my vehicle selection. Additionally, the Sales Manager, Client Advisor and Business Manager were able to provide me with financing options that fit my needs.

X3 TGF

1 de nov. de 2014

My wife and I visited 5 dealerships before BMW of Silver Spring. I met Caprice F. and we will never go to another dealership again. Friendly honest and professional. Thank you Caprice.

mykeep

31 de oct. de 2014

Karen Herbert was a joy to work with. I took a while to decide to buy but Karen was never pushy and kept me updated on the latest deals. When I did decide to buy, Karen immediately suggested the car I ended up buying. She is a great listener and never tried to steer me towards anything I didn't want. The other staff I encountered athe Silver Spring dealership was also excellent. The manager, Nan, introduced herself to me and started a friendly conversation while I waited for paper work to be drawn up. Anthony in the finance area was thorough and made sure to explore all options applicable to my situation. Overall, this was the best car buying experience I've ever had. I will be recommending Karen and BMW of Silver Spring to my friends and family...I will also be returning for my next car.

Mykeesha Pugh

31 de oct. de 2014

Karen Herbert was a joy to work with. I took a while to decide to buy but Karen was never pushy and kepte updated on the latest deals. When I did decide to buy, Karen immediately suggested the car I ended up buying. She is a great listener and never tried to steer me towards anything I didn't want. The other staff I encountered athe Silver Spring dealership was also excellent. The manager, Nan, introduced herself to me and started a friendly conversation while I waited for paper work to be drawn up. Anthony in the finance area was thorough and made sure to explore all options applicable to my situation. Overall, this was the best car buying experience I've ever had. I will be recommending Karen and BMW of Silver Spring to my friends and family...I will also be returning for my next car.

don

31 de oct. de 2014

Excellent! I just purchased my 1st BMW from this location! Caprice Foster was my advisor and she went above and beyond to make sure I had a great car-buying experience... the BMW experience! .... She's knowledgeable, friendly, and genuinely concerned about here clients. 5 stars!!!!!!!

donald

31 de oct. de 2014

Excellent! Me and my husband love our new car .I just purchased my 1st BMW from this location! Caprice Foster was my advisor and she went above and beyond to make sure I had a great car-buying experience... the BMW experience! .... She's knowledgeable, friendly, and genuinely concerned about here clients. 5 stars!!!!!!!

Plochard

30 de oct. de 2014

Angela Decint is the sale representative who helped me to buy my last car a few weeks ago. She, and Joanna McCarthy were absolutely great. They stayed past 10:00 PM so that I could finish buying the carI had to go back to sign some documents and pick up a set of floor mats, She would not let me. She brought everything to me at work two days later. I have been recommending BMW of Silver Spring to my friends

jefferson

30 de oct. de 2014

Me and my wife are so excited, when you go to this dealership, please ask for Caprice Foster. She was so patient, professional and overall a genuine person. I am totally satisfied with my experience at Silver Spring Bmw and I am loving my BMW!!!!!!!!!!!!!!!!

regina

30 de oct. de 2014

When you go to this dealership, please ask for Caprice Foster. She was so patient, professional and overall a genuine person. I am totally satisfied with my experience at Silver Spring Bmw and I am loving my BMW!!!!!!!!!!!!!!!!

Gu

30 de oct. de 2014

Professional car buying experience,my husband wasn't pushed into a car he didn't want.He was able to buy the car of his dreams.We would defiantly recommend Mrs. Foster to everyone .We were able to purchase a car at a great price and great interest rate. We would highly recommend Caprice to family and friends. We will only own a BMW and go to Mrs. Foster for one.

pete

30 de oct. de 2014

Professional car buying experience, not pushy and I was able to buy the car of my dreams.i would defiantly recommend Mrs. Foster to anyone.I was able to purchase a car at a great price and great interest rate. I would highly recommend Caprice to family and friends. Also I will only own a BMW and go to her for one.

atek

29 de oct. de 2014

This wonderful salesperson Jacob Raykhel provided an incredible car buying experience with the utmost professionalism. He was very knowledgeable and gave us space to evaluate, discuss and come to our own conclusions while still providing the information we needed with accuracy and in a timely fashion. We are so grateful for his help in our hunt for the right vehicle and we would recommend his services to anyone we meet! Thank you Jacob!

graham78

29 de oct. de 2014

I Love my new car I had an excellent experience at Silver Spring BMW.. I was car shopping and stopped at BMW and loved it totally. My sales woman was Caprice Foster .She took excellent care of me. She was patient and excited I was a new BMW customer. Go to Silver Spring and ask for the best Mrs. Caprice Foster.

kehu

29 de oct. de 2014

I came in to BMW with my daughter and we were helped by Caprice and she was just awesome. I mean words cant really express what working with her is like, if you go buy a car make it a bmw at bmw of silver spring and ask for Mrs. Foster. You will feel great about the whole buying experience.

HDiallo

29 de oct. de 2014

My purchase experience was pleasant, hassle-free, and I felt well informed about my vehicle selection. Additionally, the Sales Manager, Client Advisor and Business Manager were able to provide me with financing options that fit my needs.

graham

29 de oct. de 2014

I Love my new car I had an excellent experience at Silver Spring BMW.. I was car shopping went to Mercedes wasn't impressed came to BMW and loved it totally. My sales woman was Caprice F .She took excellent care of me . She was patient and excited I was a new BMW customer. Go to Silver Spring and ask for the best Caprice Foster.

happycustoner1996

28 de oct. de 2014

Talk about going the 10 extra miles. That's what I would do but Caprice Foster made me feel that she would walk 100 extra miles for me and my husband. She did an amazing job listening to what we wanted. She didn't hustle us. She didn't try to sell us something that we didn't want. What we liked most about her sales style is that we didn't feel like she was selling us. Caprice is extremely knowledgeable about their inventory and BMW's -- all of them! She knows what's coming up, what's coming in, and she knows how to put a deal together to make it work. Although we did not purchase at this time, when we are ready, we will ONLY be going back to Caprice.

KAHU07

28 de oct. de 2014

I Love my new car I had an excellent experience at Silver Spring BMW.. I was car shopping went to Mercedes wasn't impressed came to BMW and loved it totally. My sales woman was Caprice FShe took excellent care of me and my mom. She was patient and excited I was a new BMW customer. We are now Adopting Caprice into our family :). Go to Silver Spring and ask for the best Caprice Foster.

HappyCustomer1996

28 de oct. de 2014

Talk about going the 10 extra miles. That's what I would do but Caprice Foster made me feel that she would walk 100 extra miles for me and my husband. She did an amazing job listening to what we wanted. She didn't hustle us. She didn't try to sell us something that we didn't want. What we liked most about her sales style is that we didn't feel like she was selling us. Caprice is extremely knowledgeable about their inventory and BMW's -- all of them! She knows what's coming up, what's coming in, and she knows how to put a deal together to make it work. Although we did not purchase at this time, when we are ready, we will ONLY be going back to Caprice.

Clark Ye

26 de oct. de 2014

The services I received from Thomas Grant at BMW Silver Spring can only be marked as phenomenal.I recently moved from another state and while I stayed at College Park during my first week, someone took the four tires and rims away from my 650i. So I went to this dealership for helps and Thomas approached me proactively and that's how my experience got started.My first impression of Thomas is that he is a very friendly and professional service manager, and this impression stayed and enhanced along with the service experience - Thomas oversaw the services required for re-installing the tires and rims, proactively suggested checking the suspension healthiness via the alignments, as well as coordinated the body shop for rocker paint repairing, plus the loaner vehicle. He also had the 10K service completed during the process. He put me at peace of mind throughout the duration and kept me updated on the task completions. He indeed did an exceptional job and my overall experience is very satisfied.I'd highly recommend Thomas Grant for your service needs.

akodali79

23 de oct. de 2014

I worked David Davila at this dealer for my new 2015 BMW X5 and he was exceptional. I am very satisfied with his professional services and his support made my job easier in the total transaction. I can never forget this wonderful purchase experience.-Anil

Anil Kodali

23 de oct. de 2014

I worked David Davila at this dealer for my new 2015 BMW X5 and he was exceptional. I am very satisfied with his professional services and his support made my job easier in the total transaction. I can never forget this wonderful purchase experience.

rathomas325is

21 de oct. de 2014

Although I did buy my BMW 325is from BMW Silver Spring, my experience with Client Advisor, David Davila, was so positive I decided to give their service department a try. I could not be more pleased with how I have been treated by my Service Advisor, Thomas Grant. His personal touch and follow-up has made me a customer for life!

KMDozier

21 de oct. de 2014

BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car is always fixed right the first time without a long wait. Thomas is friendly, professional and knowledgable and always makes sure my vehicle is ready as promised. He always ensures a great customer experience at each visit.

plinfante3

21 de oct. de 2014

I was a pleasure working Mr. Kah Zhou, I recently purchased a BMW328i xdrive and He is so helpful and so kind and knowledgable, thank also to Mr. Tae Yeon.

Bob Thomas

21 de oct. de 2014

Although I did buy my BMW 325is from BMW Silver Spring, my experience with Client Advisor, David Davila, was so positive I decided to give their service department a try. I could not be more pleased with how I have been treated by my Service Advisor, Thomas Grant. His personal touch and follow-up has made me a customer for life!

John M.

16 de oct. de 2014

I dealt with Kan, an internet sales advisor, throughout my experience at Silver Spring BMW. I found him to be extremely courteous throughout the process, and also very knowledgeable of the car I bought, a 2015 X3. My wife and I arrived at the dealership at about 6:30pm and didn't leave until closing at 9pm. Kan stayed until after the purchase was complete and provided a thorough lesson on many of the car's technological features, even synching our phones and inputting our home address into the navigation. I was impressed by the dealership staff as a whole, their knowledge and courtesy was second to none in my car buying experience. Kan particularly has surpassed my expectations, he has reached out several times to make sure we are enjoying the car and to ask whether we have any questions about its features. I won't hesitate to buy my next BMW through this dealership.

daveyokie

15 de oct. de 2014

Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a few seals were leaking. Thomas filed a claim on my behalf with my extended warranty company and had the claim approved the same day. He kept me informed about everything that was going on,and gave me daily status updates. I got my car back, and it was cleaner than when I dropped it off and it was repaiered perfectly.To top it all off, I had a brand new 328xi as a loaner. This was the best service I experience I've ever had. Including when I owned a Mercedes. I cant recommend this dealership enough. PERFECT SERVICE!!!!! =)

Dorra

15 de oct. de 2014

I recently had the pleasure of working with Angela Decint to lease a 2015 X5 for pick up at BMW's Performance Delivery Center (PDC) in Spartanburg, SC. Angela was a pleasure to work with throughout the process. She was friendly, knowledgeable, and very responsive to my questions. She also communicated regularly with me as my vehicle progressed from order to build to delivery. As a result, all aspects of vehicle delivery were flawless. Angela knows her stuff, was great to work with, and made it one of the very best vehicle purchase experiences I've ever had. I highly recommend her!

Andy

15 de oct. de 2014

I recently had the pleasure of working with Angela Decint to lease a 2015 X5 for pick up at BMW's Performance Delivery Center (PDC) in Spartanburg, SC. Angela was a pleasure to work with throughout the process. She was friendly, knowledgeable, and very responsive to my questions. She also communicated regularly with me as my vehicle progressed from order to build to delivery. As a result, all aspects of vehicle delivery were flawless. Angela knows her stuff, was great to work with, and made it one of the very best vehicle purchase experiences I've ever had. I highly recommend her!

Vincent

14 de oct. de 2014

Over all is awesome experience when you deal with Silver spring of BMW. Nan Wong the Sales manager and Kan Zhoe the client adviser are extremely helpful and knowledgeable. Both helped me to assist with the purchase of my new BMW X3. They both are so friendly and made the process extremely simple and easy.I will definitely recommend them to my friends and will consider them for the future purchases.

vincentbtech

13 de oct. de 2014

Over all is awesome experience when you deal with Silver spring of BMW. Nan Wong the Sales manager and Kan Zhoe the client adviser are extremely helpful and knowledgeable. Both helped me to assist with the purchase of my new BMW X3. They both are so friendly and made the process extremely simple and easy.I will definitely recommend them to my friends and will consider them for the future purchases.

MsDiana08

11 de oct. de 2014

I purchased my first BMW ever from David Davila at BMW Silver Spring. He was so polite, professional, and patient with me during the whole process. He was very thorough when he went over every detail of the car with me. He has even been very helpful when I have called him with questions about the features in my vehicle even months after the purchase. I highly recommend David if you are interested in purchasing a BMW.

LoveMyX5

11 de oct. de 2014

I purchased my first BMW ever from David Davila at BMW Silver Spring. He was so polite, professional, and patient with me during the whole process. He was very thorough when he went over every detail of the car with me. He has even been very Got Lil Nate ill be chilling at the crib when I have called him with questions about the features in my vehicle even months after the purchase. I highly recommend David if you are interested in purchasing a new or used BMW.

BMW X3

10 de oct. de 2014

Patient, kind and totally customer focused buying experience. I would buy from BMW of Silver Spring if given the opportunity again. We love Lonnie Overby!

Qiuhong Zhong

9 de oct. de 2014

Patient, kind and totally customer focused buying experience. I would buy from BMW of Silver Spring if given the opportunity again. We love Lonnie Overby!

Ritaburks

9 de oct. de 2014

Thomas M. Grant goes above and beyond for his customers. Anytime I bring the car in for service Thomas makes sure everything is properly taken care of. He makes me feel that taking care of my car and my needs is most important. Thomas is the reason I would buy another BMW at this location.Rita Burks

Mark Nakhla

9 de oct. de 2014

First time doing the European Delivery experience could be tricky, especially when you are also trying to get a good deal in the process. My sales advisor (Kailash Joshi) made it extremely easy. We corresponded via email and agreed on a price ahead of time so as not to waste my time or his by having to go into the dealership to negotiate. He was open to listening to other offers I had received, and beat it. When we agreed on price and terms, I was in-and-out of the dealership in less than 20 minutes! That's unheard of. Quite frankly, I would not change anything about this sales experience with Kailash. He is a professional who is just trying to get his job done. He has personal experience in doing the euro delivery, and he knew exactly what to do in terms of paperwork and processing. He worked with me to secure the delivery date I wanted and that worked best for me. Without a doubt, I will be back to Kailash again in the future for my next BMW. If you're thinking of doing European Delivery, don't bother anywhere else.

venkatg

6 de oct. de 2014

Bought my BMW X3 at BMW Of Silver Spring. Worked with Karen on the sale process. She is friendly, helpful and took care of the process easily.

jonespa

5 de oct. de 2014

I traded a full size American made SUV on a mid size SAV which took me just shy of 2 hours to get the deal done.

tc49489363

4 de oct. de 2014

Karen Herbert provides excellent and thorough service. It was truly a pleasure working with her and the BMW Silver Spring team. She went above and beyond to make sure that every element of my car buying experience was painless and hassle free. Everyone was warm, inviting, and very knowledgeable! I would recommend Karen & the Silver Spring BMW team to all of my friends and family!!

mram!

4 de oct. de 2014

Kevin Hull set up my appt. Quick and painless. Steady customer service skills for the 5 years I have been working with him. Joe Diss took care of my needs on the day of service. Spot on personality. He was very attentive.

TCarter

4 de oct. de 2014

Karen Herbert provides excellent and thorough service. It was truly a pleasure working with her and the BMW Silver Spring team. She went above and beyond to make sure that every element of my car buying experience was painless and hassle free. Everyone was warm, inviting, and very knowledgeable! I would recommend Karen & the Silver Spring BMW team to all of my friends and family!!

LadyT

1 de oct. de 2014

I just want to thank The Silver Spring Dealership for such outstanding service. I used to drive Mercedes , I always wanted a BMW. Walked in the showroom not knowing what i wanted but in the end My sales person Caprice Foster asked me the qualifying questions which uncovered my true wants and needs. After 3 test drives on 3 different cars . I arrived at the point were I was truly confused. Caprice took notes literally the whole time making sure i didn't get off track. 2nd visit i came back with my husband and made my finally decision. Thank you for making it so easy Caprice.

Ciarabooker2014

30 de sep. de 2014

Caprice was very good she made me feel relaxed about the transaction. Caprice made me feel like family or a old friend she was very friendly and caring about what I wanted . She listened to my wants a needs instead of just putting me in any car. I will make sure to send my family and friend to Caprice for a BMW.

Ciara

30 de sep. de 2014

Caprice was very good she made me feel relaxed about the transaction. Caprice made me feel like family or a old friend she was very friendly and caring about what I wanted . She listened to my wants a needs instead of just putting me in any car. I will make sure to send my family and friend to Caprice for a BMW.

ElissaG

30 de sep. de 2014

Great experience working with Angela. Bought a certified pre-owned and was very easy to work with.

Nancy

29 de sep. de 2014

I was really nervous going into the dealership to negotiate a price for a new car. I'm really pleased with the end result. I believe I received a good deal on a vehicle that I wanted. Caprice is very friendly and she made me relax . I would recommend others to come to Caprice for a BMW.

RLaurent

28 de sep. de 2014

I purchased my 535 2014 from Caprice Foster it was an wonderful experience. She is a very good sales person. She made my wife feel comfortable and never pressured. I just wanted to add no matter what questions i asked or presented to Ms Foster she always had a very informative answer.. This was avery wonderful experience and I will continue to come to BMW Silver Spring to buy my cars from Caprice.

Very Satisfied

28 de sep. de 2014

I purchased my 535 2014 from Caprice Foster it was an wonderful experience. She is a very good sales person. She made my wife feel comfortable and never pressured. I just wanted to add no matter what questions i asked or presented to Ms Foster she always had a very informative answer.. This was avery wonderful experience and I will continue to come to BMW Silver Spring to buy my cars from Caprice.

chheten

24 de sep. de 2014

staffs are friendly and knowledgeable, Karen herbert lead me from start to end on process, she even called me if i got home safe, really pleased, will recommend this to friends and family,

1st Time BMW Owner

24 de sep. de 2014

I would be remiss if I didnt take the time to write a review on the team at BMW of Silver Spring after they gave so much of their time in assisting me with the purchase of my 750Li x-Drive. David (Sales Associate), Nan (General Sales Manager) and Andrew (well just call him the finance guy) all demonstrated their exceptional level of service during my recent visit. What I have been dreaded doing for months was quickly pushed aside once I walked into BMW of Silver Spring and met the team for the first time. David our sales associate truly put me at ease with his welcoming smile backed-up by his amazing knowledge of the vehicle I was interested in learning more about. His enthusiasm and customer service skills really showed through as he never tired of answering my numerous question. Switching from Mercedes to BMW was a big decision for me and not once did I feel pressured or unappreciated and for that I thank them all. After driving around lost (which will never happen again now that I have navigation right in my 750Li) we walked in and asked the receptionist for the nicest salesperson on the floor and she immediately called out to David thats a testament in itself. The team at BMW of Silver Spring really did make my car buying experience one that I will remember for all the RIGHT reasons.

grrchen

18 de sep. de 2014

Those other reviewers must have gone to a different dealership. We are USAA members and after being contacted by the dealership to speak with them about a new car we subsequently went to the dealership. The sales room was not very full however, despite waiting for over 40 minutes, we did not meet with any representative as well. This was undoubtedly the worst customer service we have ever experienced buying a car and I would highly advise people to save your time, energy and money. We subsequently purchased a new 2015 X3 from the dealership in DC. Avoid this horrendous dealership.

dviveiros

14 de sep. de 2014

The best car buying experience ever. Bought vehicle from hundreds of miles away, staff exceeded our expectations. They were incredible, especially Nan and Caprice! They are worth the drive!

D. Viveiros

14 de sep. de 2014

The best car buying experience ever. Bought vehicle from hundred of miles away, staff exceeded our expectations. They were incredible, especially Nan and Caprice! They are worth the drive!

Vjkris

13 de sep. de 2014

I leased a BMW 3 series from this dealer. Overall experience was great and excellent pricing. Ms. Karen Herbert was friendly and definitely willing to work with you regarding pricing and options. Good selection of cars. Car was ready and delivered on time. Definitely will go back this place again.

vjkris2000

12 de sep. de 2014

I leased a BMW 3 series from this dealer. Overall experience was great and excellent pricing. Agents are friendly and accommodating to your needs. Good selection of cars. Car was ready and delivered on time. Definitely will go back this place again.

TodT

12 de sep. de 2014

Silver Spring BMW has been by far the best car-related experience I have ever had. Nan & her sales team is top notch and very thorough down to the last detail. Bill Chambers and his service team is first class, tremendously good, and makes every service appt easy. I really appreciate how they go out of their way to work with me. They get my highest possible recommendation!

jentaiyang

11 de sep. de 2014

I just bought my first BMW (2015 X3) from BMW of Silver Spring. I am very happy with my purchase experience with Karen Herbert, sales representative. She is honest, helpful, efficient and professional and never pushy. We also had a pleasant business transaction to finalize the purchase with the financial staff. The purchase price is good and there are no hidden costs. Karen helped to go through our need and made a direct factory order to fit our preference. The whole process including the waiting time took less than four weeks. In doing the factory order, we got the color and options that fit our need and saved money on items in some existing cars, which we do not want. We are pleased with the whole process and will go back to the same dealer and Karen again when I need to purchase another BMW. I highly recommend Karen Herbert and BMW of Silver Spring to anyone who is interested in a BMW. J. Yang

J Yang

11 de sep. de 2014

I just bought my first BMW (2015 X3) from BMW of Silver Spring. I am very happy with my purchase experience with Karen Herbert, sales representative. She is honest, helpful, efficient and professional and never pushy. We also had a pleasant business transaction to finalize the purchase with the financial staff. The purchase price is good and there are no hidden costs. Karen helped to go through our need and made a direct factory order to fit our preference. The whole process including the waiting time took less than four weeks. In doing the factory order, we got the color and options that fit our need and saved money on items in some existing cars, which we do not want. We are pleased with the whole process and will go back to the same dealer and Karen again when I need to purchase another BMW. I highly recommend Karen Herbert and BMW of Silver Spring to anyone who is interested in a BMW. J. Yang

Jus1lilsweetie

11 de sep. de 2014

I had a wonderful experience at BMW of Silver Spring. My advisor was Karen Herbert and she was an absolute jewel. She made sure that I got a great offer and searched for the exact color and options that I wanted. She did not pressure me to purchase something on the lot like some dealers. There are 3 BMW Dealerships in my area. I selected the right one!

Jon C

10 de sep. de 2014

Highly recommend Karen Herbert. She did a fantastic job getting me into my new vehicle!!

smith1980

1 de sep. de 2014

i came in to buy a very practical car for me and my wife after a couple of test drives and making final decision i picked the only car that made me happy.. My sales person wasn't pushy nor was she at all in a rush ..She made me feel comfortable and at ease.. Thx Caprice for such a warm and inviting experience.I will tell all my friends and family members about your warm and inventing touch .. i never felt pushed or rushed ..You made me feel like family.

fnicholas

23 de ago. de 2014

Thomas Grant is not only an ambitious and proactive BMW Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced, honest and careful professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. He has an extensive knowledge on BMW automobiles, and his open-minded approach could not be overestimated. Lots of work and little talk. Deliver results and move on. That's Thomas Grant's way

fnicholasBMW

22 de ago. de 2014

Thomas Grant is not only an ambitious and proactive BMW Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced, honest and careful professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. He has an extensive knowledge on BMW automobiles, and his open-minded approach could not be overestimated. Lots of work and little talk. Deliver results and move on. That's Thomas Grant's way

Living my BEST LIFE, Strategic Life Coach

20 de ago. de 2014

Caprice Foster, you have now joined with that elite group of friends and family who make my life a "Wonderful World." Thank you for all your help, support, assistance, and encouragement while stepping into my new BMW 320i. I now see.... clouds of blue, red roses too, bright sunny road trips, for me and for you, and I think to myself what a "Wonderful World". I am now part of the BMW family and Caprice you made it happen, it truly is a wonderful world. Thanks also to NAN the GSM and to Anthony, financial wizard, extraordinaire, each of you separately terrific but together you become 3 powerful musketeers, helping, leading, guiding professionals like myself into the best car ever.....so exciting....and in appreciation...Parker

BMW for Life

20 de ago. de 2014