Yam0186

12 de sep. de 2016

My husband and I walked on Saturday to test drive a car and regretted every single minute of it. We came in at about 2:00PM and waited 10 minutes just to be greeted by a disgruntled employee named Sal Ufyani. He made us feel absolutely unworthy and undeserving to be setting foot in this showroom. He greeted us with sheer reluctance while my husband patiently explained to him the car that we wanted to test drive and told him about the trim of preference. To this, he sarcastically replied - "What do you mean by trim" REALLY? Is this a guy working for one of the premier car showrooms? He is clearly not familiar with industry terms. What a shame!After this, he cat-walked three times from one end of the showroom to another in an unsuccessful attempt to find a sales-rep for us. All this while when the showroom hardly had any customers. He made it seem that he is working "hard" for us. Whereas in fact, all he did was strutted his stuff. All this while, we were made to just stand at the reception going through the agonizing experience of watching him strut. No one asked us to sit. No one asked us if we wanted any water (it was a hot scorching day). We decided to go and take a seat at one of the tables. This happened to be a sales rep, Felix's desk. We explained to him what we wanted and while interrupting us, he asked Sal if he was free to help to which Sal replied, "No, I am helping a customer" clearly he wasn't. He was too busy doing nothing at all. We sat at Felix's desk, feeling totally unwelcomed and unwanted. He showed us some cars that "he will try to locate in his showroom" and walked away never to return within the 15 mins that we were there. We walked away. BMW lost a customer for life. A company that does not hire the right staff to treat customers well..does NOT deserve my business.

yam0186

12 de sep. de 2016

My husband and I walked on Saturday to test drive a car and regretted every single minute of it. We came in at about 2:00PM and waited 10 minutes just to be greeted by a disgruntled employee named Sal Ufyani. He made us feel absolutely unworthy and undeserving to be setting foot in this showroom. He greeted us with sheer reluctance while my husband patiently explained to him the car that we wanted to test drive and told him about the trim of preference. To this, he sarcastically replied - "What do you mean by trim" REALLY? Is this a guy working for one of the premier car showrooms? He is clearly not familiar with industry terms. What a shame!After this, he cat-walked three times from one end of the showroom to another in an unsuccessful attempt to find a sales-rep for us. All this while when the showroom hardly had any customers. He made it seem that he is working "hard" for us. Whereas in fact, all he did was strutted his stuff. All this while, we were made to just stand at the reception going through the agonizing experience of watching him strut. No one asked us to sit. No one asked us if we wanted any water (it was a hot scorching day). We decided to go and take a seat at one of the tables. This happened to be a sales rep, Felix's desk. We explained to him what we wanted and while interrupting us, he asked Sal if he was free to help to which Sal replied, "No, I am helping a customer" clearly he wasn't. He was too busy doing nothing at all. We sat at Felix's desk, feeling totally unwelcomed and unwanted. He showed us some cars that "he will try to locate in his showroom" and walked away never to return within the 15 mins that we were there. We walked away. BMW lost a customer for life. A company that does not hire the right staff to treat customers well..does NOT deserve my business.P.S: We had a totally contrasting experience at Audi, Chantilly - the guys know what they are doing and know how to treat their customers. Luxury in its truest sense.

Brian Brooks

6 de sep. de 2016

Bought a E60 5 series with most of its service history from Sterling BMW. Previous owner had replaced valve cover gaskets 3 months prior to purchase. After driving it for several months I noticed leaking oil. Took it to private shop that informed me the valve cover gaskets were leaking. Took it back to S BMW since it was still under repair warranty. Their diagnosis was $370 and that the valve cover gasket were not leaking but the upper timing chain covers were ($3500 for repair). Took it back to another shop for R/R of both timing chain covers and valve covers for less than cost quoted by Sterling BMW.

Will

15 de jul. de 2016

Make sure you everything in writing before going to this dealer. I drove 4 hours from Pittsburgh only to find a shady, unfriendly dealership.When I arrived, there was no one at the front desk and no one asked if I needed help. I interrupted a Sales Rep, and I was informed my salesman was with a customer and I would have to wait. I tracked my salesman down. The salesman was shuffling between me and another customer the entire deal.I then went to the "Cafe". A girl was reading a book and there was no food laid out; No hot dogs and everything looked bare. I purchased the only old breakfast sandwich available.I went outside and looked at the S5. It had 3 new tires and 1 bald tire with different tread (Front passenger). There are dents and door dings all over the Audi. When I told the salesman, he said "your dealing with a used car". Did they ever hear of dent wizard? The 3.0T badges are missing on the fenders and I saw a lot of paint work. I expected a BMW/Rolls Royce Dealer to have a pristine used car available.I then met George atFinance. George had a no care attitude with an unfriendly personality. He said "we're way off" and never came down on the price listed for the Audi. He did give me a little more for my trade. We were almost $100 off a month compared to the emails and verbal discussions with my salesman. I wasted time and money coming to this unprofessional dealership with shady used cars.

Halie Swick

7 de jul. de 2016

What a nice experience! I was truly impressed with this dealrship. My salesman was Jimmy Yoon and he was exceptional! My family and I were treated so well while receiving the best car buying experience. If you are considering purchasing a new vehicle, please keep BMW of Sterling in mind!

danbog3

22 de jun. de 2016

Buying a car at Sterling was easy. Sales force was friendly and knowledgeable. Finance was helpful and easy to deal with. I will recommend this dealer to anyone considering a BMW.

SteveM

11 de jun. de 2016

BMW of Sterling provides the most professional and accurate service available on the market.The experience is always a pleasure.Nate Gibson is awesome and goes the extra mile.

Happy Potential Custormer

24 de may. de 2016

This review is written as a follow-on to a previous positive review I gave to the dealership. I returned to BMW Sterling after seeing a used MINI at their sister showroom advertised for sale. Because of my past relationship with the BMW salesperson, I asked him to show me the MINI and take it for a test drive. Everything up to and including the day of delivery was fine...it was not until after the sale that I was truly disappointed. When I had notice a small piece missing from a part of trim on the car, I was told there was possibly "no good will" remaining to help address the issue, given the claim the dealership lost money on the deal. Who would say such a thing to a customer that had demonstrated loyalty by returning to the dealership??? At the very least, give a customer the benefit of the doubt and look at the issue BEFORE making such a statement. Ultimately, it was such a minor issue that I took care of myself, with no help from the dealership. This was a frankly disappointing end to an otherwise decent buying experience.To be clear, this is my review of the BMW-side of the Sterling dealership...I had no contact with any salesperson at MINI Sterling, and therefore I have no comments/issues about the sales/service team there. As for the car itself, the MINI Countryman is truly a fun and remarkable car.

Mike G 01

23 de may. de 2016

A truly professional sales and finance team. Once I set foot in their building I knew they truly focused on guest experience, and I was not disappointed. I'v already recommended them to several friends!

sk286

20 de may. de 2016

Had horrible experience with him. I would never go here, if i do, not deal with him. I always had a dream of buying an BMW now i should think of Audi or Mercedes. Anyway its my experience, may be different for others.

SteveM

12 de may. de 2016

Fantastic experience for sales and service. BMW is an awesome car and should be experienced by all.

Pulsecom

2 de may. de 2016

Very good service on one warranty repair and one standard servive item. My service advisor Mr Kwon was very pleasant to work with . He is very professional and hope to work with him in the future.

Elena

16 de abr. de 2016

I would like to thank the service department at BMW of Sterling and the Assistant Service Manager Nate Gibson for great service. He always takes great care of my car, the service is done promptly and thoroughly, it doesn't matter if it's a scheduled service or an urgent one. He answers all my questions. He is professional and knowledgable. It's always a pleasure to visit the service department at BMW of Srerling.

Happy Potential Custormer

13 de abr. de 2016

Unfortunately due to the airbag recall issue affecting many of the older BMW models, I was not able to close a deal on a used X5, but through it all, Ralf Berthiez helped to patiently walk me through all of the steps it would have taken to purchase, including offering suggestions to possibly lease a new model, or look at a different model altogether. His in-depth knowledge of the BMW brand was not surprising, but was well appreciated. The dealership currently has a excellent selection of used X5's that they cannot move on....an unfortunate situation for buyers and sellers all around. Nevertheless, BMW of Sterling has earned my potential future business.

MiniKK

13 de abr. de 2016

Came in at 10 with my car in Tow, literally they picked it up and started working on it and gave me a rental car and manage to squeeze in my husbands car, two cars in one day and done within 3 hours!

Johnmsport

1 de abr. de 2016

After searching the country for the model and options that I wanted, I bought my 2010 535i M-sport from a California BMW dealer in October 2014 with a CPO warranty that expired in January 2016.The CPO warranty was critical as it covered several repairs during my ownership. All of this work, plus maintenance and warranty turbo replacement, was performed to a high standard by BMW of Sterling.Fast forward to March 21st 2016. I go in for an oil change on my first visit after the CPO expired and the Tech finds oil in the coolant expansion tank. Service Advisor Andrew Dukes took me into the service area where the Tech showed me the issue an answered some questions. I let Andrew know my concerns as these fluids flow through separate closed systems and the mixture could indicate major issues (eg: blown head gasket). I was also concerned that the issue was not uncovered during the last repairs under CPO, water pump and oil filter housing gasket. Andrew the took my concerns to Stefan Vrabel discussed with me and promised to get back to me as soon as possible. I was leaving on vacation the next day so I chose to park my car at home and wait to hear from Stefan.While I was out of town, Stefan worked with BMW of North America to get most of the repair cost covered as goodwill. He communicated via phone and email to keep me informed. When I returned, Stefan and Andrew worked with the Techs and Service Foreman, Jason Brown to get me back on the road same day. Jason even called to discuss my most detailed questions.I am very happy with the the way the BMW of Sterling Service Team stepped up and I will continue to use and recommend them.

James

30 de mar. de 2016

I traveled from Nashville, TN to Sterling, VA to purchase my 7 Series, because of how BMW of Sterling had treated my family members who purchased from them in the past. Without a doubt it was a great decision. I am truly satisfied with my purchase and would recommend anyone who was looking to purchase a BMW to visit BMW of Sterling before making their next purchase. The staff is wonderful and the selection of vehicles is outstanding!

TJack

28 de mar. de 2016

The same thing happened to me. BMW of Sterling used to be a great place. But now it's awful and the new service attendants really suck. I dealt with someone by the name of Gabriel he was the worst of allhe never have to wait on me again. The prices are expensive but that doesn't bother me long as the service is great. I was quoted one price and at the end it was 20.00 more and I refused to pay it. Then that Gabriel boy was very rude. I almost cursed him out but I let him pass on that. No I would not recommend to nobody.

Rick

29 de feb. de 2016

I like the service BMW provided and finding right car.

unsatisfied customer

12 de feb. de 2016

I called in on Tuesday Feb 9th at 4 pm twice to fix an appointment to service my car.Left two messages to call me back, but surprisingly nobody called me back. I then called on the 10th morning when I got a spot to service my car. The service personnel at the desk told me that he would try to get me a discount on what was to be done on my car. After repairs, when I went to get my bill, I was told that the ladies handling accounts refused to give me any discount. The charges were rather high for what was done to my car. I have had good experience in the past with other staff when I did repairs earlier. I guess there is a new management in place where importance is mainly to numbers and not relationships.I expected your service department to call me back when I left a voice mail. Then when I went for the service the next day after fixing the appointment, the experience was not good too with the pricing when I was told that the staff would do his best to give me discount.I request the management to please take a look at this.

amoore

4 de feb. de 2016

This dealership is so dishonest I highly recommend you go somewhere else for your car buying needs. The sales team will lie and with hold important information just to get the sale. I have never felt so misled as I did with BMW of Sterling. No one ever calls back and no one ever knows whats going on and bounces you from person to person. BUYER BEWARE and buy at your own risk. WORST DEALERSHIP EVER!!!!!!!!!!!!!!!!!!!!!!!!!

Sam226

24 de ene. de 2016

This dealer would not accept a deposit on an advertised 2013 Ford Fusion SE. Dealer sent me the paperwork to complete after not returning my calls. I tried to confirm the fax number to fax signed documents back. I had to email them back instead. Dealer wanted proof of insurance and a photo of check texted to salesperson. I sent everything. Only after dealer received it, did they bother to say it got sold. This was the same morning I sent everything back. Dealer does not do business fairly. Better Business Bureau gave them a D-! I filed complaints with the Attorney General and the Better Business Bureau! Management sucks and does not communicate with the sales person. Rick Deleon seems like a decent guy, I am not sure why he would want to work here.

Karthik Kumar

18 de ene. de 2016

I bought a used 2015 Toyota S Premium from BMW of Sterling. I worked with a dealer named Mr. Augie Borges. Augie was an absolute pleasure to work with. Although we were apprehensive (as one normally is when visiting a dealership to buy a car), Augie did everything to put us at ease. He did everything in an upfront, professional manner. There was no nonsense involved. He did not try to sell us anything we did not need, did not try to push any financial products on us, and always treated us with the utmost respect. I couldn't believe this was happening, and kept expecting that a "bait-and-switch" or other car salesman play would happen. It never did.I would without hesitation recommend purchasing from BMW of Sterling and from Mr. Augie Borges. The next time we are looking for a car, we will definitely look through their inventory and prioritize car shopping with them before anywhere else.A very happy customer indeed,Karthik Kumar

dush0805

6 de ene. de 2016

I worked with Matt Weller on a recent service for my 2011 328i. Even thought I had several issued with the quality of work, Matt was extremely helpful. He kept me updated with the work progress and always offered alternative transportation. More importantly, I appreciated the fact that he was polite and helpful. I would highly recommend working with Matt. He will definitely go out of his way to make it easy for you. Dushyant Sharma

Tony B

6 de ene. de 2016

I recently had my 328i serviced and Nate Gibson took care of everything. He ensured my car was serviced and returned when promised and he even had it cleaned. Most importantly, he was professional and courteous. Impressive!

Car buyer

5 de ene. de 2016

This dealership reneged on a deal for a pre owned BMW. After seeing the car I called the sales person and after some back and forth with u is manager we agreed on a price. The salesperson asked me to send my driver's license and insurance information so he could have the car and paperwork ready for me when I came out. After doing this and wiring money to my checking account, I was about to drive to the dealership when he texted me that another client was now looking at the car. I called and asked him if they were reneging on our deal and he said no. I asked to speak to his manager and was told he was busy and would call me. I immediately drove out there to buy the car and was told when I arrived that they sold it to the other person. The manager never called me back. I will never work with this dealership again. Cannot be trusted. Wasted a lot of my time.

whatIknow

4 de ene. de 2016

28 Months ago, brought my 328xi in for an oil change at Sterling BMW and came out with a list of "need to be dones" costing about $4300.Majority were urgent!!!!. Had my mechanic look it over said, no immediate needs. In Nov, 2015, dropped my BMW off at a PA. BMW dealership; asked for a review of work need for 70K miles. Only needed oil change, a cabin filter, and brakes. What can I say---don't trust Sterling

M3Reverie

29 de dic. de 2015

I am a first time BMW buyer and long time enthusiast and this dealership totally tarnished the brand and image that BMW tries to promote. I was provided misleading information about my vehicle after a direct inquiry about a known issue. Upon receipt of the vehicle after it was shipped directly to another BMW dealer I preferred, it was clearly not what was described or told to me. The only saving grace from my view is that I have family who work for BMW who represent all that BMW NA tries to promote. If it were not for this, I would never purchase another BMW again. My issues could have easily been remedied after my complaints but they refused to consider any alternative I suggested other than to say it was not their problem.

Raj Mahavadi

1 de dic. de 2015

Kevin Soltwedel was great to work with. Best car purchase ever. No hardsell. Kevin explained everything completely. Ordered a 2016 BMW 428xi GC. No games with the pricing. Just wanted us to have what we wanted at a fair price. I recommend everyone to work with Kevin as I know he will take care of them. Very satisfied with my purchase and strongly recommend Kevin for his great customer service.

BMWorFord

26 de nov. de 2015

I bought my first car from Passport BMW in 1984. Had dealt wth 5 dealerships in the area and feelt that BMW of Sterling is the best. I bought a new X3 in 2005 from the dearlership and a new 328 in 2014. Extremely happy with sales and service. Never had trouble with any of my bimmers. Not all my maintenance and repairs are done by the dealership and I spent no more than $7k over the past 10. + years of ownership of the x3 and that include oil service, tires, brakes, everything...However, the scheduled maintenance and warranty services provided by BMW of Sterling has been excellent, nothing but praises. Work with service advisor Mark, Joe and Peter in the service deaprtment recently. I plan to get another new bimmer from then dealership.

jpullen72

9 de nov. de 2015

My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then decided to go to Passport BMW, but was later apologized to and invited back to this dealer with the assistance of a new Sales Advisor. Initially, I thought I was receiving great service until the week after of leased a 2015 750i. I started receiving e-mails and alerts stating that the car needed an oil change even though it only had 200 miles on it. I called the service department and spoke with a manager who said that I should ignore it even though the automated e-mail and calls kept coming. I sent an e-mail to my sales advisor that went unanswered in addition to a few other folks. Now I am receiving e-mails from BMWFS stating that they don't have record of my vehicle being registered even though hard plates were issued to me when I leased the vehicle on 09/22/2015. My sales advisor ended up admitting that the vehicle had been on the lot for a long period of time and they neglected to check the fluids prior to leasing it to me. Why didn't the service manager tell me this when I called? As a loyal BMW customer, I have learned that this is a dealership that only cares about the sale. They could care less about you after you have taken delivery and completed the customer satisfaction survey. My sales advisor made sure to ask me to give him all 10's on the survey. I have sent a complaint to BMW North America so that I can complete a new survey.

jpullen72

9 de nov. de 2015

My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then decided to go to Passport BMW, but was later apologized to and invited back to this dealer with the assistance of a new Sales Advisor. Initially, I thought I was receiving great service until the week after of leased a 2015 750i. I started receiving e-mails and alerts stating that the car needed an oil change even though it only had 200 miles on it. I called the service department and spoke with a manager who said that I should ignore it even though the automated e-mail and calls kept coming. I sent an e-mail to my sales advisor that went unanswered in addition to a few other folks. Now I am receiving e-mails from BMWFS stating that they don't have record of my vehicle being registered even though hard plates were issued to me when I leased the vehicle on 09/22/2015. My sales advisor ended up admitting that the vehicle had been on the lot for a long period of time and they neglected to check the fluids prior to leasing it to me. Why didn't the service manager tell me this when I called? As a loyal BMW customer, I have learned that this is a dealership that only cares about the sale. They could care less about you after you have taken delivery and completed the customer satisfaction survey. My sales advisor made sure to ask me to give him all 10's on the survey. I have sent a complaint to BMW North America so that I can complete a new survey.

FayZee

7 de nov. de 2015

Kevin was great to work with. He made the process of buying a new car very easy for me, I got the best deal in the whole DMV area for my X5. I'm sending all my friends to Kevin as I know he will take care of them. Very satisfied with my purchase and strongly recommend Kevin for his great customer service.

mike-E350

7 de nov. de 2015

Great customer service from Kevin. Very friendly and detail oriented. Gave the most competitive pricing on the market for a 2012 E-350. Vehicle is in perfect shape!

rideon

30 de oct. de 2015

I am strong believer in the impact of personal relationships. I was in the market for a vehicle and had my eye on a particular one. In fact, I saw the same vehicle at another dealership for a good price but really didn't like the vibe I got from the sales guy. I did some more research and connected with BMW of Sterling where Kevin Soltwedel reached out to me. From the moment we connected, he was diligent and persistent but not in an uncomfortable way. When I got in, Kevin answered all my questions, had a great disposition, worked with me on the numbers. He explained all the features little details of the vehicle, the capabilities it had, the ones it was lacking. I felt very comfortable with him - great salesman, and a great guy!I worked with Heather Reese on the financing and she was fantastic. She was very friendly, gave great suggestions about financing options. By the time I was done, it was just me, Kevin, and Heather left in the whole building; oh, and the cleaning crew. You wouldn't have known. Heather didn't rush me through financing, Kevin stayed put and even helped me clear out my trade-in.This was most definitely a great car-buying experience.If I or anyone I know is in the market for a new vehicle, this will be my suggestion to them.

SC Bound

13 de oct. de 2015

This was the 3rd BMW that I have purchased and by far was my best experience! My other two were with another dealer. Jason and the staff at BMW of Sterling were all fantastic to work with and I would definitely recommend them. We contracted everything by phone and there were no "surprises" when we arrived to pick up the vehicle. I cannot give this dealership enough praise! Also, they made us feel welcome which is no small task at a large dealership! I wish every experience that I have had could have been this easy!

BMWorToyota

12 de oct. de 2015

Be careful with Danielle Noble and Jim Gallas. Danielle is a Service Advisor with an attitude and Jim is a slick Finance Manager. Don't do business with them.

AK1969

12 de oct. de 2015

I was impressed overall by this dealership. Thumbs up! Everyone we met was friendly and helpful. Kevin Soltwedel was very nice and helpful and after looking at a couple places, I steered back to BMW. He was very easy to work with and I bought a used Volvo from him. The gentleman who helped get me set up with financing was great too.I also must say the people that work here all seem to really enjoy their jobs and are enthusiastic about their cars.The place is amazing too how it is set up (waiting area, with nice TV's, sofas, and a coffee/snack bar....very comfortable place if you have to hang out a while your car is being serviced.

DontbuyaBMWhere

9 de oct. de 2015

I'm a long term BMW owner. But, my experience with this service department has been nothing short of miserable. And this is NOT the first time I've had problems with them. The transmission warning light light activated in my wife's X3 came on yesterday. She was concerned and so was I so I called the Service Department to ask for help. Of course they were all busy with other customers which is ALWAYS the case at this dealership, and would not take my calls. So, I left several messages with return contact info but NONE were returned. This dealership has lost my business and I can not, under any circumstances, recommend them!

Longshanks

5 de oct. de 2015

We certainly were not expecting to have a FANTASTIC experience at a car dealership, but BMW and Kevin sure changed our minds!We were super-impressed with how friendly and professional Kevin approached us, made us feel welcome and make the entire experience far more enjoyable than we anticipated.He has a depth of knowledge and personal experience with the car we selected and made our day a memorable event (including the great deal he got us on the car).We'll be back, Kevin!

Dee

29 de sep. de 2015

I went in to look at a Mercedes, but came out with a bmw! The pep, performance, comfort...is so much better!! Kevin is great to work with!

Bo Hart

29 de sep. de 2015

I took my car into BMW of Sterling last week and was greeted by Gabriel McCorkie. He was polite, answered my questions and followed through on everything he told me. It was such a nice experience that he totally turned my thinking of BMW of Sterling around and I now have them on record as my BMW of preference for both of my BMWs. A big shout out to Gabriel McCorkie!!

Newcar2016

20 de sep. de 2015

Dear Mr. Duckett,I want to thank you for immediately reaching out to me via telephone upon reading my e-mail last week. Your ability to effectively respond to the issue and provide the resolution quickly exceeded my expectations. My great appreciation for the exceptional customer service you extended to me, of which you demonstrated with ease and professionalism. You made sure all the is were dotted and ts were crossed and held true to your word. Great service makes customers feel that you care about developing a long-term relationship that means more than just making a sale.I also want to commend Mr. Greg Maxiutin. With his assistance I was able to find exactly the car I wanted and I am very satisfied with my purchase of a 2016 BMW X3. Greg also ensured my car buying experience ran smoothly as he was attentive, knowledgeable and helpful throughout the whole process. I am pleased to recommend BMW of Sterling to anyone looking to purchase or lease his or her next car. When customers feel taken care of they are more inclined to buy from you again.Regards

Rahath R

8 de sep. de 2015

BAD CUSTOMER SERVICE, AWFUL SERVICE DEPARTMENT, STAY AWAY! I wish I could them 0 stars. I dropped off my car for service, nothing major just a few things that I wanted the service department to check. They gave a loaner car for the day, the car was in ok shape, a bare bones 2014 328i. While my car was in the shop, I had a family emergency, where I had to drive NYC with the loaner car. The loaner car had less than 11K, so I am driving on a local road and the transmission dies on me. Stuck on the side of the road, I waited for the tow truck for 2 hours to show up and take the car to local dealership in NYC, mind you this is all during a family emergency. I was left in NYC without a car, i had to make arrangements to get back to VA The dealership in NYC said they would fix the car, so today (September 8, 2015) I receive a call from BMW of Sterling telling me to go to NYC and drive back their broken, poorly maintained loaner car and if I dont they would charge me for everyday it was not in Sterling. This dealership has awful customer service, their poorly maintained car broke down on me and now they expect me to pay for the shipping cost to bring it back to Sterling. If they cant keep their loaner cars well maintained, how well do you think they service your car? Not very well. They DO NOT value customers, go elsewhere for service on your BMW.

Bose

4 de sep. de 2015

Not only do I love my car, but leasing it was actually a good experience. Kamal Benhoummad is. Knowledgeable, personable aH nd accessible. The Service staff is totally friendly and considerate . This is a well run operation .

Sprocket1776

10 de ago. de 2015

The sales advisor, Ash, made it so easy for me to shop considering my hectic schedule. He worked hard to find the exact vehicle I wanted. I just emailed and made calls and he was able to work his magic. Mo, the sales manger worked to find and recommend discounts that substantially lowered my purchase price. Enka, made the financing through BMW very easy. Thank you so much to BMW of Sterling for such awesome service. I highly recommend them. The showroom is top notch, with wifi and a snack bar (complimentary coffee and cookies).

Sprocket1776

8 de ago. de 2015

What a wonderful experience. From the time I contacted the sales advisor (Ash) to completing the deal, the BMW of Sterling team (Mo and Enka) were fabulous! Ash worked hard to get the deal I wanted and made sure I knew where we were every step of the way. Mo, the sales manager, was extremely professional, extremely fair and accommodating, and worked to make sure that I had the best deal and discounts. I did! Enka completed the financing and made everything go smoothly. I'm truly impressed and have already referred someone else to this team. If I could, I would rate them a "10!" Thank you BMW of Sterling!

msimmons

8 de ago. de 2015

The easiest car buying experience I have ever had! Shavan was excellent from the moment we walked through the door, getting the price we wanted to pay, and following up a few days after the deal was done! I would recommend this dealership and Shavan to anyone looking to buy a BMW! I also LOVE my new car!!

MrsW826

3 de ago. de 2015

Very pleasurable experience. We knew exactly what we wanted and the cost, Kurt made that happen for us. He's great to work with, very kind, patient and knowledgeable. We can honestly say in all the years of buying cars Kurt truly stands out and goes beyond a 5 star. Even after we purchased the car he still took time out of his day to help us with a few things we wanted added to the car. Great customer service!

salukutinaveen

12 de jun. de 2015

I have gotten a great deal on my X5 ! Kevin Soltwedel is da man !! He has been very very helpful with the purchase. The delivery was quick. Kevin was very friendly and let me look at all the options in different cars. It made it easy for me to decide which one i wanted !! Overall a very peaceful experience !!

Art

9 de jun. de 2015

BMW of Sterling have a horrible service department. I bought a brand new 2014 BMW X6 with only 7 miles on it. after driving it for about 3,000 miles, i noticed a vibration during soft braking and slowly noticed the front tires going bad. When i took it in the first time, they took about two weeks only to tell me the tires are bad, and replaced the tires ASAP. Their explanation was that the manufacturer tires were defected. i drove again for another 3,000 miles and noticed the exact same issue happening. Took it in and they claimed that the tires are bad again, but this time it is supposedly under normal condition. They claimed that the tires are not under warranty even if it has only been 3K miles. I spoke to a legal counsel who contacted BMW, which in turn BMW contacted me and asked me to re-inspect the vehicle one more time. They then claimed that it appears that the tires are bad again and asked me to sign a waiver on per-suing the legal action, for them to replace the tires for me again. I went ahead and signed and made it clear to them again, that if this continues to happen, they will keep replacing my tires. i then drove the car for another 8,000 miles and noticed the same thing happening. I took it in to BMW and they said at this time the case is closed and they will not replace the tires. Now they claim that this is normal for the X6. They are now saying that it is the way i drive the car. One technician asked me how do i drive the car, and he said that i should drive it easy because he thought i drive it crazy. Another technician (the manager) asked me how i drive the car, and he said i should drive it fast, because the X6 is a sports car. So it seems to me, that BMW doesn't really know what is wrong with the car and they are not experienced enough to fix this car. Obviously, something is causing the tires to go bad, and i have showed this to multiple mechanics who claim that there is definitely something wrong with the car. I have two small kids and i am hoping that nothing happens during the time i am on the road with them. The entire interaction with them have been very unpleasant and unprofessional. The representative of North America BMW was also very rude on handling this situation. I will never recommend anyone from buying any BMW. i really don't want to sell this car to someone else, because i don't want to screw them like BMW has done to me. On another occasion, during the same month i bought this X6, i bought a 528i for my mom. after she drove it for 9 months we noticed that the mat on the passenger side getting wet. we took it to BMW in sterling twice, and both times they said that there is nothing that they see and that because there is a bump in the back, they claimed that the water was coming in from the back bump through the light. after the second time, it really made no sense to me what they were saying, so i took it to a local body shop, who showed me that the door on the passenger side was not sealed properly. so i took it back to BMW and showed them what the problem was, they then took it and fixed. BMW is only concerned about selling new cars and don't want to take care of any issues. They are rude, unprofessional, and inexperienced. i am really disappointed with my experience and will definitely NOT recommend BMW to anyone.

Maria

4 de jun. de 2015

We went in looking for a used Mercedes. While looking at one of the cars, Kevin Soltwedel, one of the salesmen came out and helped us. He was great! He made sure we knew everything we needed to know about the car and everything about the process towards buying it. Heather was also great! She helped tremendously with financing the car and making sure we were getting the best loan possible. Overall, we were treated extremely well. I highly recommend using BMW of Sterling when looking for a used or new car!

K.nguyennn

4 de jun. de 2015

Kevin Soltwedel did an amazing job. Made me feel really comfortable and was very informative. The sale went smooth and without any complications. Will definitely recommend others to him.

bobby

2 de jun. de 2015

Mo Noorestain and Kevin Soltwedel are awesome! They really wanted to earn my business and made sure I was taken care of throughout the process of ordering a new build. Just took delivery last night of my brand new 435i convertible and I couldn't be happier!

korisma

1 de jun. de 2015

My salesman, Kevin Soltwedel, did a super amazing job before, during and after the sale. The whole team surpassed my greatest expectations. I'm a real stickler for customer service so it was important to me that there be a level of comfort between me and my sales person and indeed there was. From the time I called to inquire about my car until I drove away with it, Kevin provided the consummate customer service that I believe to be equal to the BMW product he sold me. Since the sale he's been right by my side (or so it seems).. Heather, in Tags and Title, was a gem with the patience of Job and even today, 30 days after my purchase, Robin was soooo courteous and talked to me over her phone with a smile in her voice as she assisted with an issue I had with my tags.What a groovy experience!!!!!Kevin, Lowell, Heather and Robin- THE DREAM TEAM!!

Elle1234

27 de may. de 2015

Kevin Soltwedel and Darin Lowdermilk helped us with the purchase of our BMW 528xi, they was very professional and courteous. The overall experience was awesome. All of the staff was accommodating and very welcoming as soon as we arrived. I would definitely recommend this dealership to everyone!

Nat123

26 de may. de 2015

I went to BMW of Sterling to buy my dream car and my experience was amazing. Kevin Soltwedel was working with me and helped me get my car with exactly all of the options that I wanted. Also Lowell Duckett was able to get me the car at an excellent price. Kevin and Lowell were so helpful and patient through all of my questions and calls. Everyone at BMW of Sterling was very helpful to us and took great care of us. Kevin and the whole dealership had excellent customer service even after I purchased the car. I am really happy I went to Kevin and BMW of Sterling and I would highly recommend anyone to ask for Kevin and Lowell and go to BMW of Sterling when wanting to purchase a car!!!!!!!

Honey One

19 de may. de 2015

I have always been brand loyal to BMW. My experience with BMW of Sterling far exceeded that of any other dealership I visited. I had spoken with three other dealership based upon and internet search. However, I was not able to obtain the vehicles as advertised. In short, spoke with the General Manager of BMW Sterling on a Monday, every sales person was busy so he put us in touch with Felix Bighem, who happens to be the General Sales Manager of their Rolls Royce Dealership. He had a car that I liked, made an incredible offer and I drove her home within 48 hours. This has been a most positive experience and every single individual that we met at BMW of Sterling has been professional, knowledgeable and forthright. Was it worth it to drive 38 miles out of the way? Most certainly. This is by far the very best new car buying experience thus far. We are considering a smaller BMW SUV purchase later in the year. We most definitely will drive another 38 miles to get another from this most impressive team of BMW professionals at BMW of Sterling!Five thumbs up!

SaraF

16 de abr. de 2015

I feel like a princess when i go into your service center. i can see that you value me as a client and will recommend your dealer ship to all of my friends

swetzel

1 de abr. de 2015

I purchased a new vehicle from dealership of Sterling. Everyone was professional and very nice and understanding of my needs.

bmwcustomer59

15 de mar. de 2015

I bought what I thought was new BMW Z4 from BMW of Sterling. Later I dicovered the warranty had been started a year and 4 months prior to my purchase so that I did not receive the standard 4 year warranty. After 3 months of the dealership not returning my calls I meet with an attorney and informed the dealership of my meeting. They then sent me a one year extended warranty which is not as good as the original warranty, and the extended warranty is still 4 months short of the originally paid for new car warranty. I recently spoke to 2 employees of BMW of Sterling including their customer advocate who said they would get me help, and left 2 messages for the sales manager. BMW of Sterling has not returned my calls for 3 weeks now. I am forced to take legal action to enforce the terms of our sales contract, not something I am looking forward to. I will never buy a car from this dealership again!

Art Kritic

10 de mar. de 2015

I have bought many cars over the years, a variety of brands. About 5 months ago I bought a Mini from this dealership. This must be the best experience I ever had with a brand/dealer. Love the setup - no pressure approach. Love the ALL PAID 3 year service. ( I would call it a Gentleman's dealership).Guess where my next car will come from?And the car, a Paceman, drives great. It feels it was made just for me. Highly recommended!

Marian

4 de mar. de 2015

These folks failed to offer me GAP insurance, although I bought everything else they offered the night I bought my X3. My car was totaled 8 months later by a deer, and boy was I surprised to learn I was underinsured and now owed more than $9,000. It's not as if I was buying a Yugo, for crying out loud. I expected BMW to take care of me. And they just let me down. I'd never even heard of GAP insurance until my car was totaled. BUYER BEWARE. Get GAP insurance if you finance. DO NOT leave this dealership underinsured. Now fighting to get refunds of my maintenance upgrade and extended warranty. What a mess. One department says I have to let the refund go to the lienholder, but the lienholder is telling me I have to pay for everything now. BMW's own instructions are conflicting. Never again will I deal with this company! HORRIBLE experience.

Robin Everett

4 de mar. de 2015

Yad Ali was extremely helpful and patient. I visited the dealership and met with Yad 3 times and never felt pressured to buy, but when I was ready, they gave me a very fair deal.

BMW335iLove

18 de feb. de 2015

Came to pickup a car form out of state because they had one in manual, which is hard to come by. I talked to Sal over the phone who was a great salesmen. He gave me his cell phone number and we made a deal quickly. Drove down from Philadelphia to pickup the car. The car was cleaned and filled with gas. What a great experience, it took three days from my initial email to bringing the car home. Also Heather from finance is very nice, helped answer a lot of my questions. The dealership itself seems like a five star hotel, everything is plush.

Tabitha Varghese

12 de feb. de 2015

It was a nice experience for my first BMW car service. The rep was very courteous and helpful.

Mahmoud Arafa

30 de ene. de 2015

Outstanding service. They go above and beyond to please their customers.

Tanja

22 de ene. de 2015

Best service experience ever for me! Friendly, competent, quick service despite not having it scheduled. Parts, I waited for weeks with other dealerships were here and done within three workdays!

Toni Jones

20 de ene. de 2015

My local BMW dealership tried to low-ball my BMW trade-in and talk me into a high monthly lease payment. I was introduced to Mo Noorestani at BMW of Sterling. He was a pleasure to work with and I would highly recommend him to any of my friends who plan to buy a luxury car.

mascottinva

13 de ene. de 2015

Poor service and workmanship; and most expensive of all BMW dealers in northern Virginia. For quality service and workmanship, use BMW of Fairfax or Alexandria.

Mark Luft

13 de ene. de 2015

I took my 2007 Mini Cooper S into Mini of Sterling for an airbag light and service. While the airbag light was high priced (they had to replace the seat bottom for a sensor), they told me I needed a timing chain and tensioners too. Dave contacted MINI and worked for me to have MINI cover this repair, which they did. THANKS DAVE!! Also, MINI of Sterling gave me a loaner MINI the entire time mine was in the shop. OUTSTANDING SERVICE!!!I will return.As an aside, my wife and I were strolling through the Rolls Royce showroom. We have had a Bentley in the past and were curious about the new Rollers. We were dressed in casual clothes and definitely did not look like buyers. The Rolls salesman came out and even though we told him we were just looking, he talked to us and made us feel welcome. Answered our questions and was very pleasant and friendly. IF I ever hit the lottery, the dark blue coupe' will be mine.

sumanth

8 de ene. de 2015

Our experience was very poor, the sales consultant was very ill equipped in terms of using a computer to search a vehicle, answering questions on the vehicle features as well as managing time. We identified a vehicle and wanted to test drive it. The Client Advisor took us out for a good 10 min walk in the cold to the new vehicle parking lot behind where he couldn't find the vehicle and then realizes that the vehicle could be at a separate lot away from the dealership. We have small kids with us and I had no idea it was going to be that far a walk outside. We quickly told him to get the vehicle in front and inform us. We asked to look at another vehicle and it took 30 mins to be found and we asked 4 or 5 questions about some of the features in X5 and were given some nonsensical responses at which point we stopped asking questions about the vehicle features.We made 2-3 trips to the dealership and each trip took 2-3 hours and that is before the price negotiations, such a waste of time.

Larry Harpley

24 de dic. de 2014

We always bring our car here from SC because we know we can trust the workmanship. People are courteous and helpful. Happy Holidays.Larry Harpley

Angie

14 de dic. de 2014

I took my BMW to a local mechanic for repairs that were covered under my extended warranty plan. After 10 days of back and forth the warranty refused to pay for the repairs at that shop. I took my vehicle to BMW of Sterling for a second opinion. I had my vehicle back in 2 days with all repairs covered by the warranty company. It runs great now! Next time my first stop will be BMW of Sterling.

BMW owner

3 de dic. de 2014

My experience working with the salesman Ralf Berthiez, at BMW of Sterling was outstanding. Ralfs professionalism and knowledge of the entire line of BMWs both new and used was excellent. I was looking for a new car, which would give me the all wheel drive feature needed in northern climates as well as the rainy south. I also wanted a sporty car. Ralf directed me to the new 428i BMW, which I absolutely love, including all the driving and navigation features. The car has a hard top convertible, which is an excellent choice over all the softtop convertible sports cars I have owned in the past. I had never leased a car before and Ralf was able to explain all the advantages, both from a financial and service aspect. I can honestly say that working with Ralf Berthiez thoughout the entire car buying experience was the best I have ever had in purchasing or leasing a car.

Reza

29 de nov. de 2014

I recently took my X3 for service. The job was done professionally and my service manger Bijan kept me informed of progress throughout the days the car was in shop.

M. Wali

20 de nov. de 2014

I got my recently purchased BMW 535 XI serviced from BMW of sterling. They were very professional and fast in getting me in and out of the dealership. The customer service was exceptional and they went over each of the services that they did (which was all covered as part of the 4 year 50K mil). The facility is new and they have a great group of staff. You pay a premium for the BMW but the service that came along with it is well worth it.

Jason

20 de oct. de 2014

The sales, Gabriel, was very patient and friendly. He walked us around to the back to check out the inventory many times and made sure we have the car we want. We wasn't quite ready to buy but his kind and helpful services made us made the purchasing decision for a 2015 brand new car right away!

madboy32

11 de oct. de 2014

This was my 5th luxury car I have purchased. What a Beautiful new dealership. So clean on the inside and had most of the vehicles in the showroom. Best dealership for a test drive. No traffic. We will buy all our vehicles from BMW of Sterling and Cory Christman. What a great time! They have such a great delivery process and made me feel part of the family. I will recommend everyone.!

Shivpras

5 de oct. de 2014

This is a worst dealership I have ever seen in the last 15 years. They attract customers with low ePrice on their dealership website. When we make appointment for test drive, they start negotiating with MSRP sticker on car (even higher than build price on BMW Website). When asked about posted price on the website, they say it is not managed by them and do not honor the price on their website. The sales manager went inside saying he will work on the numbers honoring the price and came back after 30 mins saying we informed website management company to update the price and will be changed in 24 hours. WOW....What a great sales manager.......

shivpras

4 de oct. de 2014

This is a worst dealership I have ever seen in the last 15 years. They attract customers with low ePrice on their dealership website. When we make appointment for test drive, they start negotiating with MSRP sticker on car (even higher than build price on BMW Website). When asked about posted price on the website, they say it is not managed by them and do not honor the price on their website. The sales manager went inside saying he will work on the numbers honoring the price and came back after 30 mins saying we informed website management company to update the price and will be changed in 24 hours. WOW....What a great sales manager.......

Happycust

3 de oct. de 2014

Great first experience! Went to get a State inspection and found out I had an oil change due. I only had to pay $16 for the inspection. Matt, the young man who assisted me in the service department exemplified excellent customer service. Warm, professional and attentive, he really left me with an extremely positive perception of this place. The waiting area was large and accommodating. Free coffee and tea was offered, plus there was a little cafe where one can purchase snacks and other drinks. My car was also cleaned - at no extra charge! I will definitely continue to have my car serviced here.

Tuce

1 de oct. de 2014

I had several problems with this dealership. I would recommend you go somewhere else.- I bought a new car in January 2014, but it had 250 miles on the odometer. They did not disclose this during negotiation.- It took them over two months to get me my plates and registration.- They charged $500 for registration up front and said they would send me a check for the difference. They never sent me a check for the difference.- I initially purchased the ding & dent repair policy but cancelled it during the cancellation period. Nine months have past and they never sent me a refund despite numerous requests.

Jeff in Frederick

26 de sep. de 2014

I have owned BMW's for close to 20 years. I have had dealer experiences in Atlanta, London England, Cincinnati OH, Louisville KY and now in the DC area. I have never had a better service experience. It started from my first call to the service department. Jason was friendly and courteous. I called Sterling BMW after trying unsuccessfully for 24 hours to get Rockville BMW to call me back. I drove almost an hour round trip out of my way to use Sterling because of their immediate reaction to my critical service problem. They worked with my after market warranty provider to ensure that my out of pocket expense was a little as possible. This was a big job and they handled it beautifully. The car drives better now then it did they day I bought it! I am now a Sterling BMW customer from here on out (including car purchases). Thank You for a wonderful experience (including the amazing loaner!).

Bubba

24 de sep. de 2014

Thoroughly positive buying experience. Salesman was proactive yet responsive to my requests. Management engaging and open.

L. Funke

20 de sep. de 2014

Drew consistently takes great care of me and my Countryman. I wouldn't go anywhere else :)

Mini Lover

12 de sep. de 2014

Love my Mini. Love the service. I can drive in if I think some work might be due and the service department takes a look with no hesitation. Makes you feel special and that making the customer happy is their prime concern.

K Dunn

30 de ago. de 2014

I am very pleased with my purchase of a 2013 Mini Coupe this week. Steve was open and friendly when I arrived and quickly had help for me to see different models. Tatiana responded rapidly to my emails and followed up with phone calls and was easy to work with. The finance person was abrupt and brusque but was not the usual Mini finance person, instead one from BMW. I obtained the car I wanted without the hard sell tactics, long wait time, or "talk to the manager" tricks that make people dread buying a car.

Enrique Sarmiento

28 de ago. de 2014

I can't never say enough about this dealership and customer service, OUTSTANDING. Thanks Ali for all the help can't never say enough about your advice and customer service, THE BEST. THANK YOU SO MUCH.

Rose Law

22 de ago. de 2014

From the time I arrived at the dealership I felt right at home. No hard sells pitch...I explained what I wanted and didn't and drove away in a 2014 Blazing Red Mini Cooper Hardtop after driving a Honda CRV (which I loved - going to my son) for 9 3/4 years. Could be happier with my little red car!

baker17

14 de ago. de 2014

This dealership is a huge disappointmentThe sales consultant I dealt with was rude a liar and couldn't sell water to a whale!This is the only dealership when you call you can never get management on the phone.I expected more coming from a high end store.The only thing good about this place is the coffee machine.What looks good on the outside isnt always good in the inside.I actually thought STERLING BMW would be different from other sleazy dealerships.You can put lipstick on a pig,but its still a pig!I RECENTLY GOT PULLED OVER BY THE POLICE BECAUSE STERLING BMW didnt have my tags registered. BEWARE PEOPLE!

bit_bucket

8 de ago. de 2014

This is an excellent dealership. Drew and company in the service department are top notch. You always have trepidation in going to a dealership for anything, but I don't have this with BMW / MINI of Sterling. They have been completely honest with me, not tried to sell me on maintenance that is not needed, and have carried out repairs quickly and thoroughly. If you live in the DC area, it is worth the trip to have them do your service. On another note, since this shop seems to be a central hub for vehicle restoration parts for body shops, they have just about every part you could want. They even were able to quickly order an obscure tool for me to complete a repair on my car, and were also open on a Saturday late when I needed a bunch of plastic clips for the body of my car, all in stock of course. While I haven't purchased a car from them, the sales staff seem nice. If they are half as good as the service department, then I will be buying my next car from them.

Heidic208

7 de ago. de 2014

I purchased my Mini Cooper Hardtop in August of 2012. I drove to Sterling from Waynesboro PA because the dealership had the car I wanted. I have since been in for service 3 times for oil changes and the 30K mile service. Each time my car was taken right in, the service person explained what they would be doing and my car was ready in a timely fashion.

Barb K.

7 de ago. de 2014

8/02/14: I was visiting Leesburg for the weekend and staying in Sterling, which was a blessing. I didn't have to travel far to locate a BMW dealership. Jason Gage, service representative, was most helpful with my illuminated dash light. A nail in the L rear tire set all 4 low pressure lights glowing. He had me back on the road for a safer ride. Thanks to Jason and staff for their attention to detail and extending their courtesy for something that could have been costly. I can definitely understand why the Sterling BMW dealership has been awarded "Center of Excellence." Keep up the great job. I shared the above experience with the salesman/dealership in Dublin, OH. Barb - Powell, OH

Mini Fan

6 de ago. de 2014

Arrived early for service appointment for oil change and was taken right in. Estimated time was an hour an dfinished in 40 minutes. Although the Mini is only a year old with less than 4000 miles I was provided a quick inspection report onall systems. Everyone I dealt with was courteous and customer oriented.

From PA

5 de ago. de 2014

I have had just ok service with them in the past, but since they have updated their management, I have been extreemely pleased with the service and sales department. They will work with you and not pressure you into buying something you are not ready for. They immediately assigned me a loaner vehicle, even though I did not request one when they saw that my repairs would take more than a a few hours. I wish they had a children's section in the service department so that young children can have something to do while waiting for repairs, otherwise I would have given a perfect score for facilities.

Godzolla

1 de ago. de 2014

I brought my MINI in for repairs to the rims. Their rim-service people had already wrapped up for the day, but the service manager got them back to complete the job -- beautifully as usual. This is one reason I come here even though I live in Delaware.

Myron at Ashburn

1 de ago. de 2014

I recently took my HIGHGATE Convertible MINI Cooper back to this dealer, because I found my car was missing the special HIGHTGATE hood stripes which are part of the HIGHGATE Package. They ordered the stripes and put them on the hood of my MINI without any problem or cost to me. I was rather impressed with this dealer and they provided the service without any question or problem. Yes I would by another MINI from them.

1st BMW!!

30 de jul. de 2014

Erik was my customer representative and he is amazing!! He made me feel as if he TRULY cared about my concerns!! He was very patient, informative, and attentive!! I am so glad this is the dealer that will support us through the life of my BMW experience!

dealerrater108946

27 de jul. de 2014

After going around the beltway looking for that "perfect" pre owned bmw for 2 weeks I can honestly say I was disappointed that most dealers brushed me off if I could not settle for anything less then what they had in inventory. I had visited 4 bmw dealers here in the area and of the 4 the only salesman that took the time to follow up with me was Danny from bmw of sterling. he understood exactly what it was that I wanted and even though they did not have that specific car in stock danny and the pre owned manager search the entire east cost to locate one that was as close to what I wanted as possible. after about 10 days danny contacted me and told me they found a 328 that met all my expectations. after looking at the pictures online and discussing the price I went ahead and asked danny to have it ready for me to test drive because I was on a time constraint. when I got to the dealer, the car was show room ready. after a quick 10 min drive I was sold on the car and the numbers. I filled out a credit application with moe hamdan in finance and left the dealer. after my meeting I called danny and told him I was on my way to finalize the sale. to my surprise when I got to the dealer, moe hamdan had the paper work complete and ready to be signed. after reviewing all the documents to make sure my information was accurate I was signing away. the entire transaction took less then 30 mins to complete and danny was able to find the car I wanted. i'd like to recommend danny and moe hamdan at bmw of sterling for the great work.

Tim of Herndon

24 de jul. de 2014

This is the third new car I've purchased from this dealer and keep coming back because of the customer service. I'm an aircraft mechanic so I appreciate attention to deatail that they have. But most important to me was the fact that they don't cover up problems your car may have and send you down the road. Case in point, I owned a 335i which had known HP fuel pump problems of which was replaced three times. First time the car gave an indication of it, they fixed it . Sencond time I had no indication but during normal servicing they discovered a code and notified me and they fixed it. Third time it was a recall for a new and improved HP fuel pump. Each time was warranties and each time I had a loaner. No sweat. That kind of piece of mind you don't get at most dealers. BMW FOR LIFE!

Tommie Clifton

18 de jul. de 2014

...From the time we entered the showroom. We were greeted and treated as if we were looking to buy Rolls Royce. I am not a new BMW owner. However, the team that worked with us, left me feeling as if my current BMW is my first. They are professional,swift and just simply amazing. When I speak of these fine men, I called them my "Dream Team!" because they were upfront with the handling my financial status without making feel less than what my credit score projected. I ended up with my dream BMW X6-50i. My dream team saw how over joyed I was (I cried). Our Son has joined the USMC and we have already discussed where he will be buying his first BMW. BMW Sterling!!!

Bmwguy77

17 de jul. de 2014

I contacted BMW Of Sterling back in 2008 when I bought my first BMW from Bryan, he was extremely easy to deal with, no pressure and it was a quick process. I just recently went in for my 3rd one from Bryan and I had another great experience. I would definitely recommend him to anyone looking for a BMW, I think some of the newer sales agents lack the knowledge and that's what causes a bad experience. I will keep going back to Sterling as long as Bryan is there.

Matthew

17 de jul. de 2014

I recently had a brake sensor malfunction on my Mini Cooper 2012. The employees at the BMW/Mini of Sterling location provided exemplary service. They had my car picked up from work in Washington DC and had a driver deliver a loaner vehicle at no charge. When service was complete, they again delivered my car to work and picked up the loaner vehicle. Wow! I can't say enough good things about their service.

Sharon

7 de jul. de 2014

I didn't buy my 06 Mini Cooper Convertible from Mini of Sterling, but they absolutely do all the service and repairs on it. Mini of Sterling has a great team of advisors, technicians, as well as office staff. Before owning my Mini Cooper my husband always took our cars into another dealer/service center. I hated the atmosphere and was unsure of the car service quality, not to mention having to wait around for hours or figure out how to get home on my own...no loaner cars. Thanks to Mini of Sterling and advisor Drew Howe I can take my car in for routine maintenance or a needed repair confident that quality and timely work will be done while I wait or need to drop off.

Margaret Flanigan

9 de jun. de 2014

Car was brought in for oil and filter change as well as Virginia inspection. Time estimate was 11/2 hrs to do all the work. Car was ready in 1 hour including the car washed and vacuumed. Very happy with the service.

X3 GIRL

6 de jun. de 2014

Greg Maxiutin was great! He found my NEW x3 very fast, GREAT selection. We went on a test drive and it was great no traffic, not like at the other BMW stores bumper to bumper traffic. We came in and I was not wanting to talk numbers. He made it very simple the Mangers were very pleasant. George in Finance was great! Get the TIRE WARRANTY it saved me 2 rims and tires from test bad VA roads. The best thing the product genius set me up with a follow up session since I did not have time to go over the whole vehicle. 5stars all around.

Happy BMW Woman 5Series with all the new gadgets!

28 de may. de 2014

I have what I feel to be my own sales advisor, Felix Bighem, he has kept me in BMW for well over 15 years now. Each time gets better and I am treated with respect as a woman. We often feel like we as women are not going to get a fair deal. Lean in and stake your position, do your research. I travel from Maryland to BMW Sterling!

Anky009

9 de may. de 2014

Review is on Sales/Buying Experience on BMW of Sterling AKA BMW of Junk SalesOne can expect a much higher level of service on a used car lot in some downtown shack. These idiots in suits are not qualified to sell a bicycle let alone high end luxury cars. On Top of it their business ethics are non existent and they are shameless about it. This is my 6th BMW and i have dealt with 4 BMW dealers before. This is what happened:I finalized a 2014 550xi , agreed on a lease price, gave a $1000 deposit and waited a week as the car was on the Baltimore dock. I did this against the advice of my friend who had a horrible experience while trying to get a 2014 X3. He ended up buying it from Passport BMW a month ago. After waiting a week, i went in to get my car with my wife and 3 year old daughter. After 3 hours of agony, was told by Tos ( Finance Manager) & Greg ( Sales ) who i was dealing with, that there was a mistake in their calculation and no one could get this deal to me. I walked out frustrated and angry as for me the deal was finalized as the deposit was already taken. If i would have backed out at that point, i would have lost my deposit. This is how business deals work to me. Anyways, no apologies, no phone call, no contact from this professionally run dealership ( I m sure you get my sarcasm). Last time i had a minor issue at Porsche Dealership , the GM called next morning to fix and apologize. I understand mistakes do happen but that was not the case in this deal. I did get the same car with exactly same packages and MSRP with a lease deal which was $8/mon cheaper than what i agreed with Sterling at Passport BMW. So it is a clear case of some top manager getting cold feet on the deal and then Tos ( Finance Mgr) lying through his teeth to tell me it is a mistake and it happens rarely. Frankly, these guys are lying bunch of sleazy sales organization, only doing well coz of their location and customer ignorance. Do yourself a favor and get Passport BMW ( Sean Swartz) and BMW of Alexandria ( Paul Blakeman) involved in your quotes . you would only realize these Sterling guys are there to rip you off. Also be prepared for a switch and bait tactic, where they will promise to match just to get you in the dealership and rip you on other ways ( finance, trade off etc). I deal with a lot of sales in my job, i know how this works. In short, Stay away from this dealership! i hope BMW goes Tesla way and starts offering direct sales to customers. These type of dealerships only force customers away from BMWs and are parasites adding no value to the process.

ron8818

24 de abr. de 2014

it was a great experience with our purchase here. Went above and beyond with our needs. Got s good price and went out with a brand new BMW

Gman

21 de abr. de 2014

I brought my car in on a Wednesday because the service light came on (oil change). Bijan greeted me and ran the diagnostics on my vehicle. He then explained to me what was recommended and the cost of each service. Even though the work took longer to complete (1 week total), Bijan called me everyday to keep me informed of what was going on. I appreciated that, because my previous service rep did not call me daily. My only complaint is, yesterday (the first time I drove my car after I brought it back home from the dealer), I started my car and the red service light came on again, so I am not sure if they reset it after the work or not.

Greek "Upstate NY"

19 de abr. de 2014

I recently brought my Mini in for warranty rust. The loaner Mini was a very nice car and very clean outside, but very dirty inside. Not a big deal, but it was noticed. I left my car on Saturday and picked it up on the following Friday. I noticed and brought to attention a primer over spray and some kind of residue where the bumper had been painted. I was asked to take the car to Centerville Collision Center (CCC) a subcontract body shop in Chantilly, to have it looked at. At CCC the paint over spray and residue was instantly removed. I mentioned the roughness of the paint on the bumper and was told that the bumper had been painted before and not due to anything CCC had done. I agreed, but CCC wanted to make me happy and said they would fix the rough paint on the bumper. I left the car at CCC and got a ride to Ashburn with a CCC employee. They delivered my car from Chantilly to Ashburn after two days and had painted the whole bumper. The folks at CCC made this repair experience more than enjoyable and went way over and above to make your customer happy.

BMW driver

15 de abr. de 2014

I visited the service center in the afternoon after noticing a rear underside panel that appeared to be loose. The car was looked at and an estimate provided to do the repair work. Everything was done in a couple of hours. Since I did not have an appointment I was very glad that they could work on the car the same day. Great job!

bienloco1219

14 de abr. de 2014

Nate always takes care of my car.Have had a lot of electrical and active steering issues with my 550But Nate has always made it as easy as possible.

amiranda

11 de abr. de 2014

I bought 2 cars from this dealership, one brand new and the other used. The new car, an X3 I got 2 year ago, is under warranty and lately the breaks somehow did not feel right.. I was asked to go to a test drive with a specialist and explained the issue. I did a test drive. I learned that there are 2 other cars that were brought it with similar issue. I was given a loaner and the car stayed there for a few days. They replaced a vacuum valve and I test drove it again, felt better, so I got my car back yesterday. The person with who I dealt, Bijani Husseini, was great, he gave impeccable service and I received his phone calls and responded. He is very pleasant to deal with. Thank you for your assistance Bijani! With this car, there were previously some issues with the onboard light coming up and the car was taken to them 3 times finally the issue was properly fixed.

J3jeannie

11 de abr. de 2014

I'm always very pleased with the service I receive here...Great Service !!!! I will always use this service center ! I love the coffee bar as well!

BaggPantsDevil

9 de abr. de 2014

2006 X5 required extensive work, had a very nice loaner--X1--the entire time, the service department dealt with the aftermarket warranty company--who can be difficult at times--and got them to pay for a substantial amount. The vehicle drives wonderfully again, like BMWs should and I came out way ahead of what I paid for the warrantee. We're very happy.

dagouron

8 de abr. de 2014

I have nothing but positive things to say about my recent purchase of my BMW 650. Danny Saboor was extremely helpful, he found exactly what I was looking for and offered it to me at what I thought to be a fair price. The paperwork was as easy as it could be. No hassle, no pressure, no stress. I am already recommending him to several of my friends to work with him with their BMW purchases.Thanks,David Van MeterShelly Atkinson

drmielke

7 de abr. de 2014

I was veryimpressed with my customer service advisor.

Johnm38109

2 de abr. de 2014

Great experience working the team at Sterling BMW. Friendly professional service. Convenient location. Great selection of cars as well as the help finding the right car at a great price.

Caththorn

31 de mar. de 2014

I needed a car and had an idea of what I wanted and Lynne worked with me to get exactly what I wanted in the time frame I was liking at. She is informed, communicative, friendly and follows up. Absolutely would recommend Lynne and Sterling to everyone .Catherine

Old-time TR3 driver.

28 de mar. de 2014

I was most impressed with my customer service advisor, A.J. Jaghori. He was very professional, listened well, explained the service to be done and the prices. When the multi-point inspection found something that didn't need be taken care of immediately, that option was presented, thus giving me the feeling that the dealership was not just in the business of maximizing immediate revenue. Well done, BMW of Sterling.

BWM fan

28 de mar. de 2014

Phil Hatchett was great to work with. Very patient and easy to work with. Ensured I got the right car at a good price

brockj

27 de mar. de 2014

Phil did a great job showing me the different cars, explaining the features, and walking me through the sales process. Was very happy with the professional and courteous service.

BeemerFan

22 de mar. de 2014

Every time I have been to Sterling BMW facility, I came away fully satisfied. The customer service reps are fully knowledgeable and assist the customers anyway they can in answering questions about general upkeep / maintenance/ detailing etc. Facilities are neat and clean.

mfriedl

20 de mar. de 2014

Perfect service appointment. Thanks Erik Rowland. In and out on time with a carwash. Can't ask for more. Thanks again!

Paul Ross

18 de mar. de 2014

The service facility waiting area is very comfortable with a lot of extras provided like internet and coffee. Makes the wait go by quickly. Good job!!

monettecorrigan11

17 de mar. de 2014

I always feel informed on what's happening with my car. Shaun makes me feel like someone cares about my car. He is very collaborative.

bperl70

16 de mar. de 2014

The staff of Mini of Sterling always makes me feel that I'm in good hands. While one can't always know what needs to be done on one's Mini, the staff never leaves one feeling that the situation is out of control. There's always a clear service plan, even when the level of work seems overwhelming. Their prioritization skills are second to none. I purchased my 2007 Mini in 2012 with 29K miles, and now have over 100K. That wouldn't have happened without Shawn Peace and the rest of the service staff of Mini of Sterling. My hat's off to the whole team!

Show me the CARFAX!

14 de mar. de 2014

I've taken my X3 here for service since I bought it here 2 years ago. The latest time was for state inspections, and the new tires that were recommended during the last service. The service advisor I worked with last time is no longer there, but the new advisor, Ali, was very attentive. They performed the requested services with no problems. The advisor apologized that it took longer than initially thought. The tires were on special so the overall charge was less than previously estimated. The facility is clean and the waiting room is pleasant. I can sit there and work remotely while waiting for my car if necessary. Overall a pleasant service experience.

htaksey

12 de mar. de 2014

I brought my 2011 BMW 135i for scheduled maintenance. AJ was my service advisor and was extremely polite, professional and courteous. He went over what the scheduled service consisted of and asked me if I had any concerns or issues with my vehicle. He expeditiously obtained a rental vehicle for me, while my vehicle was being serviced. He explained what the mechanic had observed during the servicing of my vehicle and proceeded to recommend that I purchase new rear tires, as they were badly worn. He made sure that the my vehicle was properly handled and kept me totally informed as to when my vehicle would be ready. The entire service department was extremely polite, courteous and friendly. I would also like to acknowledge the cashiers, who were pleasant and friendly when I was paying for my new tires. Overall, I would highly recommend BMW of Sterling for their overall customer service, quality of work performed and friendliness of their employee's. My car runs extremely well and thanks to AJ who oversaw the servicing of my vehicle, I feel that everything was done exceptionally well.

lsuk

8 de mar. de 2014

top notch service, answered all my questions, knowledgeable and prompt service. the team genuinely wants to excel. Loaner cars are available and are (mostly) BMWs - which is great!

cpruden

7 de mar. de 2014

From the moment I arrived to the time I picked-up the car everyone involved was very courteous/friendly. All were ready and able to answer any question I had. Nate handled the yearly service of my vehicle in an extremely professional manner and he also took care of getting the extra item (installation of floor mats) handled as requested. Nate explained everything that was done and also had a hood item fixed that I didn't know about. One item was a recall fix that I was unaware of and required me to need a loaner car. Nate arranged for that quickly and got me out the door.The only item on the negative side was that as I drove the loaner car my wife and I noticed a strong order inside the car. While it eventually subsided to a tolerable level after a couple of days I found out upon return that it had been treated with a chemical due to someone smoking in the car. Understand the need to do such a treatment but suggest that someone ensure that the car isn't quickly put back into service after doing so; give it a day or two.

lancewolak

27 de feb. de 2014

Outstanding customer service. Erik communicated very well, very clearly, and kept me up to date throughout the service process. Outstanding communication. The car was retuned clean - the interior was vacuumed. Thank you!

Andres Brothers

26 de feb. de 2014

All staff was extremely helpful, from the front desk to the service advisor to the shuttle driver. I would definitely. recommend this place. All very competent and professional.

jsanet

24 de feb. de 2014

Though I live 27 miles from the dealer and it is a fairly long trip to get out to Sterling, the great service more than makes up for the trip. I have had Shawn Peace as my service advisor quite often and I have always found him to be articulate about the needed repairs, never overselling what needs to be done, and overall a very easy person to deal with. His recommendations are always on point and unlike other dealerships where I have brought my cars to, I NEVER feel he is gauging me by selling unnecessary repairs or service. He should be recognized for his outstanding work regarding customer relations.I will continue to bring my MINI out to Sterling based on the outstanding service I have received since buying the car in2006.John Sanet

Rmwilkins66

17 de feb. de 2014

My wife and I were indecisive about whether to purchase a car or SUV when we arrived at the dealership. However, Kamal worked with us patiently, allowing us the time to drive several vehicles and decide which one fit our needs the best. We really appreciate the time that was allowed to us so that we could get the perfect BMW for us.

dpiper

15 de feb. de 2014

Given the bad snow storm and driving in without an appointment, the service was great. Th. delays were forgivable and since I am retired, I could wait and return with the loaner car when my car was ready

pshahin

15 de feb. de 2014

Julian was amazing. Very professional and to the point. In the past I did not have such a great experience and was planning not to ever come back to your service center but my husband who also has a BMW convinced me to go to Julian and I am very glad that I did. One minor note. I will ask the loaner people and the cashiers to take a lesson from Julian and Ali (who was also very professional and friendly and when I asked him to let me know about my car before I leave my work in Rockville, MD he made sure to give me a call at 3:50 letting me know of the status of my car) as they do not seem to be enjoying their jobs as much and forget to be friendly at times. This does not affect the quality of service your customers receive but just makes them feel better about doing business with your organization.

carta2628

15 de feb. de 2014

I was received promptly upon arrival. Nate, my service rep, was very friendly and courteous. He addressed me as Mrs. Dougherty which I find refreshing in our era of over-familiarity. Nate reviewed my service requests and concerns and assured me that the car would be inspected throughly. Within minutes I was given a loaner car. A few hours later, service had been completed. Very efficient given the amount of time I had. Everyone was very friendly and helpful and my car is running like new!

Cesenama

11 de feb. de 2014

Drew and Christoph were fantastic - professional, courteous and knowledgeable throughout. We will be back for additional service and our next Mini or BMW purchase. Thanks for the very pleasant service experience.

k9crazytl

8 de feb. de 2014

This has only been my second trip to visit the service department at this facility in Sterling. The quality of service and professionalism that I received during both of my visits, has been outstanding. I also am the owner of another high-end vehicle from another dealership, and can honestly say that MINI of Sterling surpasses any other experiences I have had in the past with other dealerships.

mikehern2

3 de feb. de 2014

Susan Coggins took excellent care of us during and after the sale. She is very knowledgeable and helpful. The finance department was also very friendly and efficient. We recommend BMW of Sterling based on their excellent customer service.

chrisgore

3 de feb. de 2014

Very friendly service staff. CPO covered all repairs. Very happy. This is my second experience with BMW of Sterling and I will continue to take my 535XI to them.

bmenozzi

30 de ene. de 2014

Excellent service. I object to web sites that require that I enter a minimum length comment, especially when I am doing this as a favor to the establishment!

Kuzuzongpo

24 de ene. de 2014

On a snowy, icy day I wasn't sure the dealership would be open, however, before 8:00a.m. I received a courtesy call from my service advisor to let me know that they were indeed open and would I be able to make it in for service today. I was able to make it on the roads and made it to the dealership. My service advisor was waiting and within minutes, I was having coffee while my car was headed to the service bay. All my concerns with the car were addressed and I was kept abreast of the progress while I waited comfortably in the lounge area. While checking over the car, the technician found that I had a bad motor mount and my service advisor was able to have this replaced under a warranty for me. After taking care of this and my other list of service items, I was on my way and my car was running like a top!I have always appreciated the level of care that my particular service advisor, Shawn Peace has shown. He's topnotch! I have always been impressed with the quality and level of service at BMW of Sterling from the minute you pull into the service bay until you check out at the payment window and your car is pulled around to meet you. Thanks BMW of Sterling for showing that first class customer service is still alive and well!

Ali Inam

16 de ene. de 2014

This dealership is total rip off. I visited this dealer a couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and restrain system malfunction was kept on coming up on the iDrive screen. Service advisor Matt J helped me out and get the sensor fixed. Right after 15 days that sign came back however due to my workload constrains I could not visit the dealership for a month or more. Then, a couple off weeks back I received a letter from BMW N.A asking for a recall fix regarding rear bulbs and wanted me to visit the dealership. Service advisor Eric greeted me and who was very welcomed. I explained Eric the entire situation and Eric said I will take care of the problem and just leave the car with him. Three hours later I received a call from Eric say youre out of warranty and we need to run the diagnoses on your car and there will be $160 charge. Also, youre state inspection is expired and would like me to get that done as well . I told Eric, I dont have any problem for inspection but the seat belt issue was previously diagnosed while my car was still under manufacture warranty. He said, I will do what I can to see if there is any minor that we can fix but you need to pay $160 diagnose fee Next day Eric called me said there is $1660 charge for fixing that sensor and how would like to proceed and if you dont fix the sensor we will reject your inspection It was shocking for me to hear this from him. I have tried to explain its an exceptional issue, which existed while my car was still under warranty. However, I refused to pay $1660 as I think he trapped me to this mud and at the end rejected my state inspection and placed a rejection sticker on the windshield. At the end, I end up paying $179 just for diagnosis. WHAT A TOTAL RIPP OFFFFF!!!. They misdiagnosed my car previously and didnt fix the problem but put the patches for 15 days. Me and my other 04 colleagues were coming to this dealership from past 03 years but having this kind of experience we will never visit this deanship again.

AliInam

16 de ene. de 2014

This dealership is total rip off. I visited this dealer a couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and restrain system malfunction was kept on coming up on the iDrive screen. Service advisor Matt J helped me out and get the sensor fixed. Right after 15 days that sign came back however due to my workload constrains I could not visit the dealership for a month or more. Then, a couple off weeks back I received a letter from BMW N.A asking for a recall fix regarding rear bulbs and wanted me to visit the dealership. Service advisor Eric greeted me and who was very welcomed. I explained Eric the entire situation and Eric said I will take care of the problem and just leave the car with him. Three hours later I received a call from Eric say youre out of warranty and we need to run the diagnoses on your car and there will be $160 charge. Also, youre state inspection is expired and would like me to get that done as well . I told Eric, I dont have any problem for inspection but the seat belt issue was previously diagnosed while my car was still under manufacture warranty. He said, I will do what I can to see if there is any minor that we can fix but you need to pay $160 diagnose fee Next day Eric called me said there is $1660 charge for fixing that sensor and how would like to proceed and if you dont fix the sensor we will reject your inspection It was shocking for me to hear this from him. I have tried to explain its an exceptional issue, which existed while my car was still under warranty. However, I refused to pay $1660 as I think he trapped me to this mud and at the end rejected my state inspection and placed a rejection sticker on the windshield. At the end, I end up paying $179 just for diagnosis. WHAT A TOTAL RIPP OFFFFF!!!. They misdiagnosed my car previously and didnt fix the problem but put the patches for 15 days. Me and my other 04 colleagues were coming to this dealership from past 03 years but having this kind of experience we will never visit this deanship again.

maryschnider

15 de ene. de 2014

Sal was an amazing salesman, professional, courteous and patient. I truly believe that I got a great deal on a wonderful BMW 328 i. Sal went out of his way to make that I understood all of the features to my new car. BMW of Sterling is fortunate to have such a wonderful salesman.

SMRaly2014

13 de ene. de 2014

My Audi lease is up, and Mini Cooper was the first place we looked for a new car. Turns out, the car I built was on the showroom floor. Bill and team were helpful and patient in showing us the showroom Paceman, showing us a car with nav and satellite (Yad and Steve helped), and then allowing us to test drive a Paceman. Even though the day was right after some snow and ice, the car was clean and handled beautifully on the road. After a trip to the Audi dealership, we decided to go with the Mini, and my husband and Bill came to agreement on price over the phone. Bill followed up with an e-mail credit application, and he followed up twice by phone. When we came to pick up the Paceman the following Saturday, it was smooth sailing. Bill was ready for us, and the Paceman was ready for us. Our time in finance with Mo was straightforward and painless. Afterward, Bill walked us through the Paceman, and since my phone was being persnickety, we needed Yad's help setting up Bluetooth. All and all, a very pleasant buying experience.

Happppy

11 de ene. de 2014

I called the day before for an appointment and got it at the exact time I wanted it. I was late arriving but they took me immediately. My customer service person told me exactly what to expect. He kept me updated during the service. While waiting, they had several areas where I could sit. I opted for the tables in the "kitchen" where WiFi is available. I sat at a quiet table and worked on my computer so the time passed quickly. The work was done, the car was washed and they charged me nothing for the service, not all of which was covered under the warranty.

msawyer153

6 de ene. de 2014

Second time using this dealer. Best car service experience I have had. Very professional and honest. Have never felt like I was being up-sold. Good communication and car was ready when promised. Highly recommended.

karenfabris

3 de ene. de 2014

The service advisor was very thorough and helpful. Jeff indicated that the steering fluid and coolant fluid needed flushing, which I authorized to be done. Jeff also mentioned that one of these services is recommended every 4 years (I have had car under extended maintenance for 5 years) and that it has not ever been done. Later I got to thinking, why was this not recommended when I had the car for 4 years, while still under maintenance? Would this have been covered under my extended maintenance at that time?Overall service was good. Car washing was dried with streaks on the trunk, but it was cold.

choicm

30 de dic. de 2013

I waited over an hour before receiving any help. The workers seemed to avoid me. They did not even service my car. At least the service advisor was courteous. Overall BAD service.

bytor602

29 de dic. de 2013

Everyone was extremely professional, courteous, and helpful. In particular, Bijan Hosseini made my first experience at BMW Sterling a very positive and pleasurable experience. He was very knowledgeable, provided detailed updates while I waited, and made sure everything was taken care of properly. And the facility was immaculate - great place to relax and/or work while waiting. I will definitely return to service my car there. Thanks!

dm wallner

28 de dic. de 2013

I was so pleased with my Sterling BMW service. Matthew was very professional and caring. He even put my seat heater on when he brought me my clean serviced car. Thank you to all!!!!!!-

Viv

27 de dic. de 2013

This was my first direct experience with service here and I was very pleased. They are friendly and professional, and the facilities are immaculate. The loaner I was provided was pristine as well. I will drive the hour from Warrenton to have my 2008 BMW 528i serviced.

maxibmw

25 de dic. de 2013

Very responsive , friendly and prompt service !I can not complain at all about the service.Nate Gibson , service advisor, helped the process carefully to informed me throught out the process to make sure the dealer will be paid by the company who provide the extended warranty on my BMW - X5.If I had to do it, it would take me a lot longer on getting paid to the dealer.Great job , Nate ! I would highly recommend to anyone wants to service the vehicle.

ltmitchell57

24 de dic. de 2013

I set out a little more than a month ago to purchase a Premium vehicle....I visited all the main lines...Audi, Mercedes, Lexus, Cadillac and BMW. Sterling was one of the best showrooms that I visited. Very friendly and knowledgable. I didn't feel pressured and you could tell the team was very proud of its line of vehicles. It came down to the new CTS and the BMW 5 Series...and to be honest I was leaning heavily toward the CTS. But after meeting with the team at Sterling, test driving the 535i and working out a deal that made sense....I quickly switched to the 535i. Your team did a good job communicating effectively and ensured I got the total BMW experience. Thank you...I love the car so far.

mackdva6

19 de dic. de 2013

Matt was a great service adviser. He kept me informed on my vehicle status and worked with my extended warranty company to get my car back on the road.

mohitsudhakar

19 de dic. de 2013

Stefan is knowledge and a customer friendly representative. While my car's error code of engine failure was not completely idetified using the diagnostic tools, Stefan has promised to look into the issue when it emerges next time with no additional diagnostic cost. That's helpful.

luis1989

18 de dic. de 2013

Great Customer Service , excellent Overall Experience , i would recommend you talk to Ted when you get there friendly and can work with you on a price

TenezDiva

17 de dic. de 2013

My service representative, Ted, is outstanding. He knows me by name and makes me feel like I am his only customer.

kyle

17 de dic. de 2013

It is a mindset. Anyone that wants to work in sales should first work at BMW Service of Sterling to understand what Customer Service looks like.

Bill

14 de dic. de 2013

This was my first new BMW and the process was easy and not stressful at all. Omar was very helpful and patient during the whole thing. He was also very prompt and responsive on-line with my subsequent questions. I was needlessly dreading the whole car buying process.

rasmith

9 de dic. de 2013

The service center is amazing. I will take my MINI there forever. Everyone is so courteous and helpful and they are VERY honest and up front. GREAT place!!!

Thassan

28 de nov. de 2013

Ted Ibach was very professional and helpful he was thorough in his work and customer service while others do not like female customers. Bravo Ted

"Jim Looney"

27 de nov. de 2013

Customer service in the Service arena is improving across the board and Sterling MINI is doing an excellent job. With that said, many companies remain without much Customer Service--and I stay away from those! Keep up the good Customer Service! I'LL BE BACK!

Grateful Customer

26 de nov. de 2013

BMW STERLING SERVICE DEPARTMENT COMPLETELY OUTSHINES ALL COMPETITORS IN EVERY CATEGORY!!!

philk1

22 de nov. de 2013

MINI of Sterling consistently provides an outstanding service experience. The service reps are personable and professional. They explain clearly what issues the car may be facing and what needs to be done to resolve the issue. They are not pushy and they will only recommend work when need. This allows me to trust them The loaner car program is also extraordinarily helpful.

Willie of Southern Maryland

15 de oct. de 2013

Purchased a used 2011 BMW Z4 3.0i convertible recently. Before driving to the dealership I contacted Susan Cogginns and Corey Pardue who were quite helpful with questions and photos as well as roundabout cost quotes of the vehicle which helped me make a decision prior to making the the 2 hour drive from Southern Maryland. Once at the dealership I worked with George Jajone in finance who was successful in getting the finacial support I needed for the payment I was looking for. All in all the whole experience was painless.

Buffettbassman

8 de jul. de 2013

Poor communication with the customer. Broke my drivers seat vertical control that raises and lowers the seat and outright refused to fix it to make it right. I'm buying my next Mini somewhere else. Don't waste your money going here.

MDXMike

24 de jun. de 2013

Purchased a used Acura MDX that had been traded in and couldn't be happier with my purchase and the whole experience. Worked with Danny Saboor who was terrific, and George in finance: both very helpful, professional, friendly, no hard sell. They made the purchase quick and enjoyable; can't stand those dealerships that take 4-5 hours to sell you a car . . . I absolutely recommend!

frieson

21 de may. de 2013

I purchased a vehicle sight unseen other than the pictures on the website. Danny walked me through the entire process to include assisting in the shipping of the vehicle. Danny promptly returned all my calls prior to and after the sale. It was a great no-hassle experience. Once the auto delivered it was in great shape and exactly as Danny described. He went the "extra" mile is finding a supplier to apply clear bra protection on the vehicle before shipping.

NewBuyerBMW

20 de may. de 2013

I saw an M3 for an advertised price. I called the sales associate and booked an appointment to purchase the vehicle. I called him before I started driving to the showroom. He said the vehicle is available for me to purchase. I called him on the way to dealership. He said the vehicle is available. I called him 5 minutes before reaching the destination to confirm the vehicle is ready for inspection. He said 'yes'. I called him when I took the last exit and he said all is well and the veichle is still ON for purchase.When I pulled over at the dealership, he said: someone is inside the dealership and made an offer (after test driving, trading-in another vehicle, and finalysed numbers) all in 2 minutes b/t I took the exit. He suggested that I wait (with a toddler in my car) until the other guy makes an offer or leave. He assured me that he can get me the vehicle for the advertised price if the other guy (making the offer inside) leaves. Finally, I heard from him and his manager that the car is sold to the other customer and they expressed apology and ask me if I am willing to pay 10K extra for a similar vehicle.Does it look like honest mistake or bait&switch?You tell me!I could have easily reserved the car for $500 if the sales associate was upfront and diligent.

ArnLen

17 de abr. de 2013

Karl Mackey was a wonderful salesman. He was very responsive and patient with us. He answered all of our many questions with accurate, factual information. We never felt pressured. It felt like we were dealing with an informed friend rather than someone trying to sell us a car. I especially liked observing the way that he mentored and trained his young assistant. He demonstrated genuine caring and that says a lot about Karl's character.

Joekang

23 de mar. de 2013

This was my first experience with BMW of Sterling and it was outstanding. Their team is very professional and they made me feel comfortable right away. I would recommended them to everyone I know.

illjunk

22 de mar. de 2013

I visited this dealer for 328i Xdrive vehicle. Test drove and did not participate any futher discussion on price. They have communicated to me over the phone and email about the vehicle availability and price. They promised that they beat any price or give very good price, which is common dealer talk. I received below invoice quote from another dealer asked these how much below invoice you can go. They said they do $1250 below invoice and invited me to finish the deal. During the dicussion of final purchase price, numbers did not match. They are just faking the numbers. 1)They gave me 42,650 sale price.2) Showed them edmunds 43,070 invoice price3) they said 43,650 invoice price, said 1000 below invoice they will give.4) I asked them to show me the invoice sheet. 5) Their manager Bryan came over with a sheet saying 43,250 is invoice and 43,650 sale price becoz they need to fill nitrogen and add wheel locks. Actually 43,650 is Costco/USAA price but telling stories.6) When i asked about BMW finance rebate, they said it is included in price.7) Finally they are selling me 1500 over invoice and calimed that they are selling well below invoice.Very bad expreicen overall.

flem1356

21 de mar. de 2013

I have been purchasing autos, both new and previously owned, for over 40 years in numerous locales in Northern Virginia as well as other parts of the country and overseas in England. These have included Mercedes, Lexus, Acura, Toyota, Nissan, Chevrolet and even a 1953 Bentley. I can honestly say that in all those years, Steve Burger is the finest sales advisor I have ever encountered. His honesty, candor and customer friendly efforts during the buying process as well as his prompt handling of each follow up issue was more than impressive, particularly considering it was a previously owned vehicle. Whether immediately returning my phone calls or meeting me as I drove into the dealership , Steve handled each matter in a swift, professional, yet personal, manner

cuda24

12 de mar. de 2013

My wife and I were looking to replace her primary vehicle for the first time in several years. This was to be her first new car in quite some time and she'd previously narrowed her choices down between a Mini and one other model. We spent several hours with Steve, who walked us through every model they had, the pros and cons of each, the pros and cons of new vs pre-owned, and the pros and cons of buying something on the lot vs having a car built just for Maggie. He was even-handed, very fair, and really made the process a pleasure. After we'd gone through a similar process with on the alternate model, the choice was pretty clear, both from a car perspective and a dealer perspective. At the end of the day, we'd gotten just the right car, everybody left pleased with how things had gone, and we were confident we'd made the right decision. We'd definitely go back to BMW of Sterling / Mini of Sterling and would be pleased recommending both the dealership and Steve Burger in particular.

SargeBravo

25 de feb. de 2013

I recently purchased a BMW at BMW of Sterling, and paid more than $10k with a check. The finance manager was rude, and took personal calls where he was shouting on the phone while I waited for him to finish. One week later, I got a letter in the mail from the dealership containing an IRS form 8300, reporting a cash transaction of greater than $10k. This is required, I understand. However, the finance manager had checked the box stating it was a suspicious transaction to the IRS. I was furious. This is not required by law, and is only to be used in cases where there are suspicious cash transactions--usually LESS than $10k--that they want to report. I immediately called the dealership, and asked to speak with the GM. They told me he was in a meeting, and asked what I wanted. I explained the situation to them. The sales manager called me back and was completely ignorant about how to use the form. He lied to me stating that it is the law to do this. It is not. He then lied to me saying it was the dealership's policy. It is not. I know two friends who purchased from the same dealership, paying more than $10k cash. Neither of them received this form with the "suspicious transaction" box checked. The dealership refused to do anything about it. He was rude, condescending, and abrasive with me on the phone. This dealership is unprofessional, has terrible customer service, and I will never purchase from them again. I warn everyone I know to stay away from them.

1rjf1

27 de ene. de 2013

I first contacted BMW of Sterling because of a new BMW 128i listed on their website. Once I determined I was interested in the BMW, I read through the various reviews regarding BMW of Sterling published on their website. A number of client advisors received very positive ratings; however, one in particular, Felix Bighem, stood out. Very positive ratings, very positive customer comments. I decided to ask for Mr Bighem on my initial call to the dealer. Felix was not immediately available; however, he returned my initial call promptly. Felix was extremely professional and courteous to me. I likely was pursuing one of the least expensive new BMWs for sale at BMW of Sterling; it didn't matter though ... Felix answered every question I had .. and I had a few questions for him ... and also took additional pictures of the interior as I requested, as well as verifying the condition of the 128i. Everything I asked, Felix responded. This was extremely helpful, as I was calling from 400 miles away.Once I decided to move ahead with my purchase, Felix held the 128i for a few days with a small deposit while I arranged my flight to DC. Felix offered to pick me up at Dulles ... he was right on time. Felix is quite a gentleman; very friendly, professional ... couldn't ask for a better client advisor. Very knowledgeable and enthusiastic about the product. Once we arrived at the dealership, Felix took me inside to the service area, and introduced me to my new BMW. He gave me plenty of time to look it over ... it was the first time I had seen it.I have to give credit to the BMW of Sterling service / prep guys. The 128i was gorgeous ... absolutely spotless. Super presentation and work by the prep guys.Once that was completed, I met with one of BMW of Sterling's Finance Managers, Zafir Safi. Again, a very pleasant and professional experience. Zafir reviewed the various service option packages with me ... no pressure whatsoever to select any of them. We reviewed the numbers on the BMW ... the exact same numbers that Felix had provided me a few days' prior. Signed a few papers, and that was it....transaction completed. Again, a very positive and professional interaction with Zafir.Felix then walked me out to my new BMW ... it was now parked in front of the dealership under a canopy ... and walked through the notable features.All in all ... a tremendous experience. Extremely positive ... I would recommend working with both Felix and Zafir at BMW of Sterling. Can't say enough about the experience.

Joni428

5 de ene. de 2013

I had a dead battery on my car and the service department was wonderful. My husband called his salesman, then the service department. Upon BMW assist getting me a jump start, I was able to drive to the dealership. They were waiting for me and within 10 minutes, I dropped off my car and was in a loaner car on my way home. This was my first time since I just got my car, but I was treated with such friendly, caring service that I look forward to a long time relationship with them.

The Melvin

27 de dic. de 2012

On multiple listings, dealer lists "Navigation System" as an option installed on CPO BMWs. However, there is no navigation system shown in the photos of the cars. When asked for a picture of the car and its navigation system, the dealer admitted that the car in fact does not have a navigation system. Once could be a oversight; multiple listings suggest dishonesty. DO NOT drive to the dealership without verifying that the car you want does in fact have all the listed options. In my mind, if a dealer is willing to deceive you in a simple listing, then that same dealer is very likely to try to deceive you in other areas of the transaction. Proceed with caution.

indyam

5 de dic. de 2012

After trying for 45 minutes to resolve an issue with unlocking my doors, within 5 minutes, Mr. Bighem assisted me by contacting BMWUSA and resolving the issue. His professional demeanor and calm confidence further demonstrated his surety and reliability. The entire staff at Sterling BMW is professional, extremely polite, and efficient in all areas.

32eighter

24 de nov. de 2012

I bought my new 328i almost 2 months ago. So far all I had with this dealer is good experiense. Greg, the sales advisor, was very nice and not too pushy. The transanction went very well. There was no additional numbers added to the one we agreed on.Greg has been very good calling to check if we need any help.I can't comment on the service department yet!!

ki koh

28 de sep. de 2012

I dont write reviews much but wanted share my unmatched service i recieved at this dealership. Everyone was extremely and beyond helpful, particularly sandra. Explained in detail the features of the car and went to great lengths to ensure all my questions were answered. Thanks again for everything sandra!

Unhappy customer 4

23 de sep. de 2012

Stay away from this dealership's service department. I took my car in for an oil change and the replacement of an oil filter housing seal. It took an hour to get my loaner car. They couldn't complete the repair the same day even though I dropped the car off early in the morning.Two days later my car is spewing coolant everywhere while my wife was driving it. She was stranded. I learned a hose was not put on properly so I did that myself. When the car was overheating again I had it towed to the dealership.They didn't work on it for 4 days.Then they told me it would be another $600 to repair a hairline fracture in the overflow tank. Parts were included in the work that did not need to be, like a new radiator cap.I'm out $600 for work not needed that they caused.Find a good BMW mechanic elsewhere.

Neverfifty

13 de sep. de 2012

The Best Dealership around! Excellent employees, ready to do anything to make you happy with your new car or fix any problem that should arise as quickly as possible. I have just picked up my 3rd Leased MINI Cooper. Has to be a good reason for me to return. People, service and outstanding vehicles. Don't hestitate to use them.

7827star

16 de ago. de 2012

I am so furious with this dealership that it is difficult for me to put it in words.I have a 2011 mini cooper countryman that I bought in May of last year. At the time of purchase, the finance lady sold me a tire warranty based on the information that the car comes standard with pirelli run flat tires (the most worthless tire on the planet, in my opinion), and if I received a puncture or other damage on the tire, the warranty would be helpful as pirellis run about $700 a tire ($700 a tire? This is where the BS started). I agreed to the warranty as I drive an average of 120 miles per day and wanted to be sure such an expensive tire was covered. There was no caveats about tire wear or mileage limitations at the time of purchase.One year later, I find myself with one rear tire with a slow leak, the other rear tire with a puncture, and one front tire completely blown out. The dealership is refusing to cover these under warranty as apparently they are below the scanned tread level permitted by the warranty. Additionally, the dealership will only replace the tires with the Pirellis at $240 per tire excluding installation and alignment. They are refusing to replace the tires with any other less expensive tire as I then would not have a spare, and apparently they are concerned about liability should I be on the road and have a flat without a spare. This has been going on now for two weeks (the first five of which I could not get ahold of the service representative handling the vehicle, Sean Peace, as he was out on an emergency and apparently no one can pick up his clients). I still have no tires, no offer to replace the tires with a less expensive version, no apologies for the delay in response to my repeated phone calls- just threats that they have decided they will refund the tire warranty and tow the car to wherever I would like, leave it (undriveable) and get their loaner back. This has escalated up to the general manager, who likes the sound of his own voice and will not listen or compromise, to the franchise owner, Tom Moorehead, who is about to receive a letter from an attorney. This could have been resolved amiably but Mini of Sterling is antagonistic and deceitful and makes no attempt to service its clients.To top it off, Mini comes with a no cost maintenance program that I was unaware of, so I have been getting my oil changes locally instead of driving 90 miles to the dealership only to sit and wait a whole day while the oil is changed. Now I am told that this invalidates the warranty because they have not done the maintenance.As a final irritation, I left my PO Box key in the mini, never aware that it would take so long to get the car back, and have yet been able to get mini to fed ex it back to me, so I've been unable to check my mail.Steer WAY clear of this dealership. Mini is wonderful but mini of sterling is an abysmal failure.

lduvall

9 de ago. de 2012

Went in for normal service and they treated me like gold. Wolfgang has always been extremely professional and is a credit to their business. I will definitely go back.

shabb2

27 de jul. de 2012

always a pleasure to see these guys! I love the new building and the fluency of the work. now they are even open one hour later than other dealers, which makes it so much more easier for me to continue going here.

vwtdiuser

26 de jul. de 2012

The sales team and service at BMW of Sterling did an awesome job in striking the right deal and also providing quality service for my BMWs.I have bought 2 BMW's from these guys and they are good in negotiating and striking great deals in used cars. (Hint: They have a good room to mark down prices.)The service department is also meticulous in taking care of issues and keeping me well informed about the status.I have dealt with BMW of Fairfax and they really suck in their negotiating skills.

kpenny

12 de may. de 2012

DO NOT TAKE YOUR BMW TO BMW OF STERLING FOR SERVICE UNLESS IT IS UNDER FULL WARRANTY.Ted Ibach is the service rep and Ted Wesler is the director of the service department. Ibach smiles and lies to your face. This department will create issues with your car to try and force you back again and again. They supposedly fix an item but the same problem continues. Then you take it back because its under the repair warranty only to be told its a different issue all together. Wesler will tell you he will rectify your complaints but he does nothing but lie.DO NOT TAKE YOUR BMW TO BMW OF STERLING FOR SERVICE UNLESS IT IS UNDER FULL WARRANTY.If your warranty has expired, take your BMW to DULLES AUTO CLINIC INC. They perform quality work at very reasonable prices. They fix right the first time. 703-481-6300

bmw_buyer

30 de abr. de 2012

I spoke with a salesman from Sterling about a cpo used car. I told him that for some reason Sterling's internet pricing was higher than the other dealers in the area and for me to drive all the way out to Sterling, we need to be in a ball park similar to what other BMW dealers in the areas are advertising. They told me to come in and that they would make me a good offer. Once there, they said the other dealers' internet pricing were lies, that all of the other dealers' cars were defective or that the other dealers did not put in as much "service" as Sterling does. When I noticed and mentioned that the used car I was looking at had damage (curb rashed rims and bumpers, deep scratches in the paint), they disregarded these facts and said they could "buff it out". When I showed them the wholesale price of the used car and walked them up to my offer, including their profit and the cost to cpo the car, they just ignored it and asked how much do I want to pay a month.Go to Sterling if you want to pay MSRP or just waste your time.

jshaffer85

21 de abr. de 2012

Lisan was a great go-to person to buy a new BMW from. He was informative and knowledgeable. I enjoyed purchasing my first, and definitely not last BMW.

709Dallas

9 de abr. de 2012

Went in on Advertised special. Mini makes the first payment for you as well as putting down cash. Should not have had a payment until May, but thanks to the Fine Crook in the Finance Department the first payment was kept. We even called Mini Financial Service who also verified that they kept our cash that was due up front. This place has no Class at all....

abateg

4 de abr. de 2012

I just purchased my 4th BMW -- 3rd from BMW of Sterling. They have been a joy to work with from the early stages of my decision process through all service visits. For my last two cars, Felix Bighem has been my Client Advisor. He is the best advisor I have ever worked with -- truly stands out in a crowd. He is extremely patient with me and works hard to make sure I drive out of that lot with the exact car I want. He is honest, willing to answer any question, and goes that extra mile to ensure customer satisfaction. I don't see me driving anything else and I certainly will be back to work with Felix again! I highly recommend Felix to anyone looking to buy a BMW.

mikepinkerton

30 de mar. de 2012

I have worked with Felix Bighem for about six years now as my Client Advisor and I've purchased three cars from him, with a fourth now on order since last weekend. At every stage in the car-buying process, the service Felix provides stands out from the rest, and that's the reason I continue to come back to him. He's very easy to work with, up front and honest about pricing and details, and patient, willing to answer any questions. He even alerted me to a $1000 rebate from my bank of which I was unaware.Felix is also willing to go the extra mile for his clients, doing things such as moving up a production by swapping with another dealer to get an ordered car more quickly. It's clear that he values the end-to-end relationship rather than just making a sale or making profit. He is always professional and treats me (and I assume all his clients) with respect, making the always stressful negotiations of buying a new car go more smoothly.I would strongly recommend anyone in the NoVA area who wants a BMW to go talk to Felix.

X32006

22 de mar. de 2012

BMW of Sterling intentionally mislead me about the diagnostic of my car stating the problem is with the steering wheel and it will require approx $1900. I insisted I should be given the diagnostic error code after consultation on the web and with my mechanic who all advised that the problem is with the Transfer Case Actuator. After insisting on getting the error code finally the service manager gave me the true results of the test. All I wanted to know is what is wrong with my car and fix it where it pleases me. They wanted to make sure the car is fixed at their facility which charges way over the part price $700 and labor of $200. Attached are links to the estimate I was handed:{not allowed to include a link under this site}and the actual diagnostic error:{not allowed to include a link under this site}You can link both documents with the VIN # of my car.Also the car stayed overnight and little cash was stolen from driver door pocket $25.First & Last Visit for Sure.

MINIClubman

2 de mar. de 2012

When I first got my MINI at MINI of Sterling, the service was great and never had a problem with them. They took care of my every need and got me in and out without wasting my time. Two years later... the honeymoon period must be over. I sent one email in response to an event they held, and the next thing you know I was getting nagging emails about "my inquiry into a new MINI". It took several emails to get the salesperson to stop sending me essentially spam. In addition, in the past year or so, the quality of service they offer in their service department has drastically declined, mainly in trying to get my car in for service and getting a loaner. The last time I had my car in, they gave me a really hard time because I asked for a loaner (god forbid I have a vehicle to get to work and back while they worked on it). They told me my car just needed an oil change and it didn't warrant a loaner. I pushed a little harder, and they gave me a loaner. Low and behold, my service adviser called me and told me about a couple of other things that needed to be done (surprise, surprise). Now, I just called this week to make an appointment due to a recall notice I received for a part on my car, and the notice said the repair will take at least an hour or more. Thus, I asked for a loaner again (still have to go to work to pay my bills). They told me they have a new policy where your car has to be in for service for 2 hours or more (though, I recently learned the BMW side does not have this policy and will give one if requested - must be nice). The more annoying part was I asked the guy if this was the same policy for other area MINI dealers, and he said he couldn't speak for them, but he had to point out that the Sterling location had the largest loaner fleet. What's the problem then with giving me a loaner when it was never a problem in the past? So I asked to speak with a manager; and the guy tried, but instead the lady, Kathy, told the guy what to say without answering the phone. HELLO!?! I could hear every word you said since the guy didn't put me on hold! Ridiculous! Now I'm looking for another MINI dealership to help with my service. The only reason I'm still even taking my car to them is that my car is still covered by a warranty. I highly do not recommend using MINI of Sterling if you are looking to get one. I love my MINI, but the poor customer service they have in the service department is seriously making me consider trading it in for something other than a MINI... perhaps the Volvo dealership next door where I used to take my used Volvo and never got any hassle from them about requesting a loaner.

sariah

25 de ene. de 2012

The service is terrible. Phone calls not returned. Leaving a hose unconnected. Go to Alexandria. We drive there to get out car serviced even though it's much farther, just to avoid Sterling Mini.

Reviewer645

5 de ene. de 2012

This dealer lies, dodges questions, overcharges and does shoddy repairs. They are happy to sweet talk but little more. Our leaking transmission at 36k miles was "normal" according to them because it was not "leaking", but rather minor "seapage". And their way to make things right was a proposal to reduce their price to more than what 3 other mechanics would charge for the same job. This dealer is a joke and their local reputation supports that. Don't make our mistake by finding out the hard way.

scruffdawg

19 de nov. de 2011

I love my Mini, have had it for 5 years now, but scheduling service with Mini of Sterling is a continuing nightmare. Although they claim you can schedule service on their web site, in reality that only seems to function less than half the time. The rest of the time it either has a "Not available" message or it just fails to work, no message. Twice I have tried one of their recommended alternatives, sending them an email -- the responses I got both times were from sales, nagging me for weeks afterwards to respond regarding my "inquiry about a new Mini". When I have called, as a last resort, I have never once gotten through to speak with an actual person in order to schedule service. Leaving a message on voice mail results in days of phone tag. Even once all these hurdles are overcome, service is so booked that appointments can only be scheduled weeks out. This dealership is poorly managed, they apparently sold far more minis than they are willing to maintain, and as others here have noted they are one of the very few dealers in this area. But it seems like they know people have few if any options, they apparently have way more service business than they can handle, so no need to please those pesky customers who keep annoying them with wanting to schedule appointments.

MPower6

2 de nov. de 2011

I'll keep this review short, simply put, I was shocked how family oriented this dealership was. I felt like I was home and secure when I visited BMW of Sterling. I was in the market for a new 328xi and Mike Arata did a fantastic job guiding me and teaching me the bells and whistles of the vehicle. It's very hard to impress me and BMW of Sterling did a fantastic job. Thanks again guys!

rspp35

23 de oct. de 2011

Wife took her mini in because of check engine light turned out to be a loose oil filler cap in there overall check of the car they told her she would need new brakes before inspection because the info pulled from the key fob. I just did the brakes myself front pads barely half worn. Just another dealer living up to the stereo type of taking advantage of women. Appeal to the worst fears to get more business. We will never return

ricecold06

30 de sep. de 2011

Absolutely amazing customer service - from the loaner to the actual maintenance performed. My service advisor, Stefan Vrabel, was attentive to my needs and very responsive. He did above and beyond what I had been used to at other dealers. In addition, Andrew, my tech is perhaps one of the most talents auto mechanics/technicians I have ever met. His attention to detail is unparalleled and his friendly demeanor and professionalism is unquestioned. From the moment I pulled my 750 into the bay to the moment I left in my loaner, I was treated as a respected and valued customer. Everyone also seemed to be mindful and respectful of my time constraints, a very unique and precious asset in a dealership. If you have a BMW or are looking to buy one, this IS the place to go!

Sundaycatt

28 de sep. de 2011

I don't have a Mini dealership close to where I live and this one was the closest. My service engine light was on and I took it to my local service station to have a diagnostic scan test done. They told me the issue should be covered under warranty and to take it to the dealership. I called Mini of Sterling Service 4 times. First time I was put in voice mail and left a message. Second time I called, I was transfered to a rude girl who told me the person I needed to talk to was on the phone and they would call me back, again another message. That was yesterday. No one has called me. I called again this morning and only got recordings, so I hung up. Second time the receptionist put me in some "loop" that I kept getting back to her three times who stated: I have been paging them, I don't know why they won't pick up. Let me try another number, which again, got me put into another voice mail, and again left another message. And now it's the end of the 2nd day and nothing. The next closest Mini Dealership is in Alexandria about 10 miles further away, but thought I would try them. As I NEED to get this looked at asap. My call was answered by a LIVE person the first time I called, got all my questions answered, was told it was under warranty, she (Pat) scheduled me for an appointment tomorrow morning and they are giving me a free loaner for the service period. It was like night and day! Do yourself a favor, if you need service, call Alexandria and skip Sterling. Don't waste your time like I did.

KravMagaJC

31 de ago. de 2011

Sales staff was awesome, I was in the market for a 328i and I found one online from another dealership in another state, I went to BMW of Sterling becuase they had a similar model but the price was a little higher. They matched the price and saved me headache of shipping a car out of state! Alvin Nix was great to work with, really wanted to make me happy. If your looking at buying a pre-owned BMW talk to Alvin!!

RLCrouse

26 de ago. de 2011

Upon a recent trip for service with NAV system, I was greeted by Stefan Vrabel who courteous and very helpful. He understood my concern and arranged promptly for a loaner car while they investigated the repair. The repair took less time than he quoted and the service was performed impeccably. I highly recommend BMW of Sterling for their quality or work and dedication to their customers. RC

AmirK

23 de ago. de 2011

BMW of Sterling is truely a great car dealership, fromm the moment I walked in they weere very helpful and nice to me. They were not push on the sales which I liked, Alvin really made sure he understood my needs in the vehicle of my choice. Great experience, I highly recommend BMW of Sterling.

Jstell75

10 de ago. de 2011

Just traded my Acura in for a 2010 BMW 328i and I have to say I love it! Mike Arata from BMW of Sterling was very helpful and took great care of me. I would definitely recommend BMW of Sterling to anyone that wants great service and price, ask for Mike Arata!

EvelynTurner

8 de ago. de 2011

After having my wonderful Outlander totaled, my husband and I were on a hunt for the same car. Luckily the dealership had our exact match. Ruby was beyond helpful when we arrived, even though we were buying a $21,000 used car he treated us like we were buying the most expensive car on their lot. His attention and helpfulness were beyond appreciated and above expectation. Buying a car brings me a lot of stress and he did his best to assure me that he would do everything in his power to give me the car I wanted. The car that I saw on autotrader was the exact match that was put in front of me. We were not lied to and be lied to was the norm in the other dealerships we had visited. He was enjoyable to work with and after two weeks of being stressed I was finally put at ease. He made car buying so easy and the other men and women who worked there were just as nice. We would buy from them again...(although I hope not too soon because I love my Outlander, but maybe next time I will buy a BMW....

grolsky

9 de jul. de 2011

Bought a used Toyota Matrix that was overly priced by over a thousand dollars. The price on the car was for a perfect 2005 Toyota Matrix, however it was starting to rust in some areas.I am going to have to spend $500 to fix it. They would not fix it or negotiate at all. However, he promised to get the car detailed and to provide me with a tank of gas instead. Car is still dirty inside and only got half a tank of gas. When asked for a second key, he told me he would call me to let me know if they had one the same day. He did not call, however, he did call the night before to make sure I would be on time because I only put a deposit down. When I got there on time, the car was not ready for another hour.Also the sale man knew nothing about warranties and even said that the bmw did not offer warranty on used cars. However after pushing them I found that they offered a really bad one that was overly priced. When we wanted an independent mechanic to look at the car since they gave no warranty with the car it, it took over an hour to get permission and then I didn't even have to sign any paper work.Very unprofessional. They are fast talking who will convince you to buy the car and then not care any more. Believe maybe half of what they tell you and make sure they put there promises into hand writing and sign it.However I do think this car will be good or I would not have bought it.

CINCYFAN

22 de jun. de 2011

I bought my BMW at a different dealership but BMW of Sterling is very close to my home so I've gone there for maintenance. The facility is very nice and everyone from the service to parts staff has been courteous and professional. Bob in the parts department is always willing to work with me and while I've had different SAs each time I've gone in, Ted, Shawn and Kurt have been great to work with.I'll absolutely continue to use them for servive but will have a hard time leaving my CA at another dealer...now if he leaves his job, then where I buy the next car is wide open.

Landan M. Smith

8 de jun. de 2011

I just wanted to say that Peter Akezi at BMW of Sterling was fantastic. He was very patient and answered all my questions and guided me in choosing the best vehicle that I needed. I was very impressed with him and he really made me feel part of the BMW of Sterling family. It was my first car purchase at a dealership and I had a tremendous experience!

annie88

31 de may. de 2011

After being the loyal customer since 2002, that was the worst experience I had with the dealership! I was there to lease a new 328i, but ended with a car in the lot since Aug/2010. Furthermore, didn't get a fair price for the car, and got high interest rate. I actually asked a price quote for 2 cars, 328i Coupe and 328i Convertible. My first choice was the convertible. We test drove both cars. After few minutes in the Sales Manager office, the Sales Consultant came out and told us that the convertible was sold! That was kind of weird as the car was in the warehouse lot, and we saw the car on Friday (test drove on Saturday). My husband and I think that we were steered to purchase the 328i Coupe as the car has been there for a very long time.

archendo

25 de may. de 2011

I visited this dealership to help my daughter buy a 2008 328I. Anthony kept saying how he always made the perfect customer experience. When I saw the car it had several obvious sctatches and dents. Anthony said that they weren't there earlier in the day and must have just happened. What was worse however, was that the car had leatherette seats when it wss advertised as having leather. Anthony said that it wasn't his fault, it was the advertising company's problem. Today,(6 days after this visit), the same car is still being presented on Autotrader as having leather seats.

carol monteil

16 de ene. de 2011

My husband and I purchased a car from Felix Bighem We were actually ready to buy a car from a different manufacturer but the night before our purchase decided to vist Sterling BMW as our last comparison. We were convinced it was the best choice and so purchased a car that very night. It was not the first car we have purchased from this dealership..but I do believe the relationship between client and salesperson can make or break a deal. Felix has proven to be a salesman that has our back. We have a car on order and Felix has gone to great lengths to make sure we are very happy satisfied customers.

Vpi23

25 de nov. de 2010

I had been searching for a used 335i with a manual transmission for a few weeks now. It is rare to find one of these used. II had been in contact with BMW of sterling for a couple weeks. One day they called me with a car newly available. 335i with manual transmission. I had pictures emailed and several conversations with the cpo manager, Danny. I let them know I was driving 2 hours to see this car. They enthusiastically invited me up.Once there, the test drive went very well and all seemed on track to make a deal happen. Until.....it was time to talk about price. It was time for Danny to get weird. He preceded to tell me this car we had been talking about for a week was not for sale. Said the accounting office was closed, even though it was a Friday. When I reminded the salesperson it was Friday and not Saturday he explained that the woman in accounting was out and no deal, could happen until the volleying monday. It's now been a week since i've visited BMW of sterling. No return phone call. I'm glad too, I will never buy from them. it seems as if they had another buyer in mind which they could get a higher sale price. I've read some other reviews on this site and this appears to be a common tactic.

jimmac84

3 de sep. de 2010

We were looking for a 335i with specific features. Had gone to BMW of Fairfax and was shown some cars there. We got a price quote through our credit union and wanted to see if there was any further leeway. Fairfax did not budge. Went to the BMW of Sterling website and found Felix's name. Called him, told him the information and he immediately started looking to see if he could. He was able to quote us a price $150 lower than the credit union price. Our original quote included "Active Cruise Control". There were no cars that had that option and it would have had to be ordered. After asking some questions about the feature, I realized it wasn't something that I really needed, so I let him know I didn't want that. Felix was able to find a car that met all of our specifications. He had to pull some strings to get it delivered to BMW of Sterling, but he did and we were able to get the car within 4 days of our original visit. When we went to pick up the car, the process went very smoothly. Felix sat with us in the car going over all the features and repeatedly asking if we had any other questions before we left. We set up an appointment to bring the car back in to get Guidepoint installed. Once we drove the car home, I noticed in the light that I could see several scuff marks on the hood of the car. I left a message for Felix that night (it was after hours). He called me back the next day and said they would take care of this when I brought it in. We were given a time it would be done by Shawn Peace, the service advisor, when we brought it in. It was done when they said it would be, and the hood looks perfect. Great job all around.

Bimmer414

22 de may. de 2010

I recently purchased a new BMW M3 from BMW of Sterling and my Client Advisor(CA) was Felix Bighem.Felix is very polite and extremely patient. There was no "pressure to buy" during the entire sales process, which is something that I greatly appreciate. His level of patience and ability to provide excellent customer service is unmatched in my opinion. I would classify myself as a high-maintenance car buyer, and Felix never missed a beat. He was always polite and timely in responding to my numerous requests and questions.After this sales experience, Felix is the only CA that I will work with in the future when purchasing a new BMW.

vinfem

20 de abr. de 2010

I've recommended this dealer on several occasions. They are always cordial and professional and provide an easy buying and service experience. When your car is in for service, they keep you updated about what is going on. It's also really easy to set up an appointment.

dholeski

19 de abr. de 2010

Great experience during both cars I purchased. I will go back again in the future. The dealership had plenty of cars to pick from, and urged me to drive as many as I needed to decide on the right car. I felt like th eprice was fair and they were willing to deal more than I thought. Happy Customer.

heathers

19 de abr. de 2010

Sterling BMW always provides great service. I've bought my last 2 cars with them and see no reason why I wouldn't buy all my future cars from them. They always go the extra mile to ensure that I'm satisfied with their service. On more than one occasion I've had to stop in for a quick fix without an appointment(tail light, etc.) and they've helped me on the spot.

terryb46

1 de abr. de 2010

BMW of Sterling is a highly professional operation. My service appointment arrived via email and was confirmed with a telephone conversation. Service begins with the arrival at the dealership. The vehicle [2008 Series 650] was inspected for dents, scratches, and blemishes, and none were noted. It was left in the service bay area for an employee to park until a service technician was available. The service was completed within the estimated time frame. It appears, as a matter of practice, vehicles are washed before they are returned to customers at no charge to the customer.Some of the comments about this dealership are unfounded. For example, they have the most experienced technicians in the area, who often spend time with customers explaining some of the nuances of a vehicle. The itemization of services that I received from the cashier clearly explained what was done, which, frankly, was much more than expected. I have never been subjected to any rude behavior, which I certainly would not accept, and have not seen anyone being treated in a discourteous manner. Yes, the sales area has delivered a number of vehicles, which accounts for the ranking in the upper sales echelons not only for Virginia but also for the nation. The dealership is also one of a select group of Quality Service Centers, designated by BMW in Munich, Germany. For 2009, it was selected among the top 20 dealerships in the nation by BMW. In short, you are not selected to receive awards without some basis.Moving outside the dealership. BMW of Sterling is a genuine corporate citizen. It supports a number of philanthropic events throughout the Northern Virginia area. While others may be doing the same thing, I have never seen them at any of these events.Overall, it is difficult to argue with success. Perhaps, there are times when personalities may clash or there may be misinterpretations of the facts. Often these matters are easily resolved with reason and rationality.BMW of Sterling is a stellar dealership that warrants a top ranking in all categories. If other dealerships imitated their basic principles and modus operandi, it would certainly have a positive affect upon all automobile retail distribution channels.

kmcconn9

31 de mar. de 2010

I had my 2003 325i serviced here, and have nothing but good things to say about my experience. the technician did a great job fixing my issues, and my service advisor (Peter) was excellent. I would/will not hesitate to go back to this service center again for my BMW.

mm2

25 de mar. de 2010

I was pleased with my overall experience when I got my car serviced here the other day. The staff was friendly and I felt as though they actually cared about me. I don't know a whole lot about cars, so they made sure to explain everything to me in terms I would understand. I would go back, and would recommend this place.

Prototype

23 de mar. de 2010

I have purchased two vehicles from MINI of Sterling, Their warranty work on my vehicles is very impressive. I've never been happier with car service. I definitely recommend them for their extremely competent service department. Jeff Wannall was so helpful.

cristobal09

19 de mar. de 2010

Ok first I have to say, I bought my BMW about a week ago and ended up leaving the keys in the trunk, I desperately called this dealership as that was my only key I had and Natalie answered the phone. I asked her what I could do and she got up and asked a foreman there to see HOW we could get into the trunk since you need power going to the car in order to open the trunk. We tried numerous techniques until she finally told me to push the subwoofer in. She could have easily said that I needed another key (which is 200 bucks) and be done with me but she persisted and I was able to get my keys back. One week later I decided I need an oil change, so I call them up and get Natalie yet again, I asked if she had any openings for the next day and she said no, but had something on the following day. I said I needed it done the next day and was about to hang up when she put me on hold to find out if she could take me, so they wiggled me into the schedule. Now Upon first pulling my car up to get an oil change I was initially just stared at. Finally after about ten minutes somebody yelled over to me asking if i was helped. The gentleman comes up to me, no hello, just sort of gruntly asks "last name?" and "do you have an appointment?". This guy had the personality of a mud fence. I was beginning to regret my scheduling an appointment there, but went in and sat down in the waiting area. Ted was my service advisor and was very helpful and friendly compared to a couple other guys there. They changed my oil and found a screw in my tire (which was why my low tire pressure light kept coming on) and they fixed that as well. On top of all that they detailed it really well. Now overall I had a pretty good experience with the staff (the guy who greets you could have been a lot friendlier) but then there was the cost, they charged 66 bucks labor to do the oil change and another 20 to plug the tire. VERY EXPENSIVE.

QueenB3

19 de mar. de 2010

I agree with the review below. Our first experience at BMW of Sterling was with Larry who was very friendly and helpful. He gave us a lot of information to take home, answered all of our questions, and never once pressured us into buying something we were not completely in love with. We ended up going back and purchasing our second BMW based on the advice Larry had given us.

num1bucfan

15 de mar. de 2010

Great Dealership. Great People. You can't beat a BMW and working with Larry made it easy to find the right car... The selection was great and had all types of options to choose from. Normally the sales reps pressure you to buy and that is a big turn off for me - Larry let the car sell me. I will recommend this dealership to anyone...Owner of 525i.

mlw3

24 de feb. de 2010

It's hard to know where to start...my service experience with my supposedly certified pre-owned car has been horrible from start to finish. The service employees have been rude, condescending and generally indifferent to whether I and my car were being taken care of. In the 8 or so weeks I've owned my car, they've had it in the shop at least half that time, and after recently receiving it back (possibly, finally fixed?), the low oil light comes on. How on earth was that not something that was checked before returning the car? In addition, they ripped out the base to the floor mats, so that they won't stay put anymore. While my sales experience was great, my experience with the service department has been an all out nightmare. To make things even worse, the service department seems to rely on the sales force to go out and make things right with the customer. My sales agent is the one who has been driving my car and the various loaners back and forth to me all winter, while the service personnel sit back and treat me like I'm an idiot who knows nothing about my car. Stay away from this dealership!

derek141

26 de ene. de 2010

New to the area and therefore this dealership but an experienced BMW owner, I was quite surprised when all day I got voicemail boxes. This is not acceptable from a basic customer service standpoint as it puts the customer at the convenience of the provider. Finally after repeated calls I spoke with a service rep who could not guarantee me that my wipers could be changed out in time for a 0930 appt if I arrived at 0700 and she referred me to her manager. ANOTHER voice mail box. Then I contacted the facility main receptionist and insisted to speak with a manager. After diligent, repeated attempts to contact a manager, she took my information for a callback. When I finally received a callback nearly an hour later, the manager attempted to make things right by service at my residence but was unable because BMW requires the key read. BMW of Fairfax was able to accomodate the same service request appointment in approximately two minutes, versus the better part of the day for Sterling. This sloppiness and unprofessional conduct is absolutely unacceptable and unprecedented in my BMW experience.

BimmerZ

8 de dic. de 2009

I've had service through this service mill just because it is the closest to home but they are truly the worst BMW service dealership I've ever dealt with. Today I called and they hung up on me twice and I finally told them forget it. The service experience has been similar almost everytime. I had to call BMWNA to get my car fixed properly after 6 attempts with a transmission problem. One time I had to reassemble part of the console myself because they left a knob off after delivery and some type of white grease was all over the center console. There is more but I won't bore you with more of the same. I hate to have to drive twice the distance to the next dealership but unless it is basic service like an oil change I'm going to avoid them and I recommend you do also. This dealership has potential but the manager needs to be replaced with someone that cares more about the customer.

bjs1

12 de oct. de 2009

Poor service experiences with them. They seem to be a high volume "service mill" - just turning over as many cars as possible to maximize revenue. Every service experience has been a pain, from start to finish. Every service visit seems to take days, not hours. I have never got my car back on time. Sometimes it has sat there for over a week - no techs were available or were working on it for very short intervals. The quality of the work is suspect and, given the amount they charge, the work itself is shoddy. The techs do not seem veyr knowledgeable or to even be paying attention to what they are doing. I had to point out a number of options and configurations on my car to the tech - after he'd had it for days! Things are either overtightened or not tightened enough. Some of the wheels may as well have been welded to the car. Work isn't careful. For example, they replaced some suspension parts and never reconnected the brake wear sensors. A handle mysteriously broke while the car was with them. Various items seem to keep failing - even after I have asked them (and paid them) to check/replace common failures. I can only imagine this is because it is more profitable to have me come back again and again and again than fix everything the first time. The car is never clean when returned. Some of the charges are ridiculously high, particularly given they have special tools to fix the cars.This might seem fussy, but their shop rate is over $120/hour and their overall charges are very high. I would expect good service at a minimum!In addition, while waiting I have heard their service advisers use the classic "fear" tactic. "Well, these are not BMW-approved wipers. What would you like us to do ?" Um, you do NOT need BMW "approved" wipers on your BMW. They told me I needed to have the head gasket replaced and a bunch of engine work done. NOT! I knew enough to politely decline, but someone else may not have.Finally, they are not very responsive and it seems to take forever to get someone on the line.Overall, an F.

lookaround

14 de ago. de 2009

I have purchased a BMW and a Mini from them over the years - both new vehicles. The sales experience has been pretty good. The service experience has been terrible and it's got worse over the years. This dealership has obviously had a lot of success as a result of BMWs & Minis being very popular in the area. They have not invested in service capabilities and qualified staff to service the volume of cars that they've sold. They have a local monopoly and so they have no economic incentive to invest in good service. The result is a crappy experience where you feel ripped-off and abused most times you need service and it's difficult to exercise any consumer choice because there is no where else to go locally. This dealership needs competition!! BMWNA and Mini if you're listening, you should allow another dealership to open-up in the Reston/Herndon area. I'm sure you'd sell more vehicles, because I for one am putting off buying another car because I don't want to deal with these service clowns.The battery on my wife's mini was flat - it's a new vehicle but we've only driven a few miles on it, so it's understandable that the battery has gone flat. The dealership took over a week to set an appointment, they required that we just "leave it with them" and it's been four days and they've finally come back and said that it will cost $290 to simply replace the battery. $290 for a battery on a new vehicle and it takes more than 4 days to do it, with a prior appointment. This unfortunately, seems typical of this dealership.

beko75

5 de ago. de 2009

We just had a tremendously nice experience with Felix Bigham at this dealership. Felix was very knowledgeable and kind. We have not decided to buy a BMW just yet even then Felix was not very pushy and understood our reasoning. I would recommend any one who is looking for purchasing a BMW to go talk to Felix Bigham at this dealer. We had a very very pleasant experience.

tortoisellc

17 de mar. de 2009

I just bought a 2009 335xi from Nancy Brown at BMW of Sterling. She is AMAZING. Not only was she courteous, knowledgeable, and accommodating, she looked after me on all aspects of the sale. She negotiated the price without me asking, and was very concise in her demo of all the car functions. She found the best finance deals and worked out the numbers for each scenario and made it easy for me to decide on what I wanted to do. In addition, the finance guy, Ary was also the most pleasant person to wrap up my deal. He worked his magic and I ended up only putting down half of the amount of the down payment, and still walked away with a descent monthly payment. Go see Nancy, she will hook you up.

WilmaG

30 de oct. de 2008

I am professional female who has worked hard to get to current exec. position in Federal govt. A perk I enjoy is a nice car for the hour+ daily ride to/from Capitol Hill. I trusted BMW due to earlier experience with Arlington dealer and BMW corporate HQ. Sterling BMW has serviced my second-purchase BMW several times. My last experience left me angry and with a feeling of being "taken" by the client service rep., a foreign national. I needed to replace my windshield which had a hole nicked into it via a stone on the Beltway. I asked client service rep. cost....was advised around $1500; my male asst. at work hit the roof and said check the web as they have companies who will come to your home and do it for $250-$350 and he downloaded proof as we spoke. I wanted to keep my car in excellent condition hence my decision to go with BMW's 2nd price quote on it at around $900+. Another service problem (on same visit) involved a 2-inch piece of chrome which had come off the window chrome framework during the winter months...be careful with ice scrapers. I figured "how much could that cost to replace?" - a few dollars? Think again! I was shocked when I went to pickup my car and found out that ALL the chrome around every car window was taken off and replaced with black plastic trim at a cost of several hundred dollars. My rep. was not available. He called back next day to remind me that BMW customer service would be calling me about my service experience and the only score I should give is a "5" (high score). I advised him immediately that I would not be giving BMW score of 5 and I also explained that I felt that I had been "taken". BMW customer service never did call me to follow up on the service score. I learned tonight when talking to another dealer about a prospective new car buy that my correct phone number was probably not provided to BMW customer service for follow-up. I read a few reviews on this site and another customer mentions a similar experience. Customer/Buyer beware! There is a new service company in Loudoun County offering service on BMWs - I think they will make a killing if my experience equates to what others have experienced. I did speak to BMW service manager, I will NEVER use that client service rep. again - whatever his commission, he is killing BMW business & he lost a potential "customer for life". I want a BMW dealer I can first of all trust and perhaps one that may one day win the Malcolm Baldridge Award for superior service. I am expected to render such in my position in Govt. I expect no less from a service provider like BMW. In speaking with a MD dealer tonight I learned that 6-7 Sterling BMW staff left and went elsewhere due to problems at dealership. He also confirmed that "customer service probably were even not given my correct phone number for the survey and that has happened many times previously." Management at Sterling BMW need to shake things up and provide the level of service that I know BMW corporate demands of its staff and the customers whom they serve. Thank you for this opportunity for comment - the "no contact followup" from customer service really made matters even worse. --Govt. staffer, Sterling, VA

F1ABMW

17 de sep. de 2008

These guys are pathetic. I've owned 3 different 7 series BMWs since 1994. Im a member of the BMW Car Club of America, the BMW Sauber Race Team, and have done most of my own service on all my BMWs (Including major stuff like whole brake and suspension rebuilds and transmissions), anyway. I made an appointment a week ahead of time for routine service, and to have a few items checked out under warranty on my 2005 745Li (if it wasnt for being under warranty I wouldnt even bother). I dropped the car off at 7am on the day of the appointment, and told them, I need it by 3pm so I can do my 55 mile commute home. At noon I called to get a status update, no return call. At 1:30, I called again, they took a message, no return call. At 3pm I called again, and finally got to talk to Shawn, the service advisor. I got some song and dance about how he couldnt say when it would be done because he wasnt sure what parts may be needed, or their availability, or what software may need updating. So I naturally asked, Gee, what did you guys find wrong that requires parts, and software upgrades? To which he answered, Oh, nothing, I mean I dont know, we havent actually looked at it yet!!! They had an appointment a week ahead of time, had the car for 6 hours, and hadnt even looked at it yet!!! I called him on it and said, what exactly was the point of my making an appointment, if you werent going to look at it? He says, The 745 is a very specialized car, and only specially trained service mechanics can work on them, and one wasnt available today. Uh, yeah, right. I happen to probably know more about BMWs than most of their mechanics do and that line was just pure BS, also, if it were true, why again, would you make an appointment if this superstar 7 series mechanic was overbooked? They gave me a loaner BMW to get me home and back to work again this morning. With the admonishment that I must bring it back full of gas. Guys, if it werent for your bad planning, and obviously screwed up service department, I wouldnt need a loaner car, so guess what YOU can fill the gas tank! So here it is, 9am the next day. Still no call, I dont know if they will get to it today, dont have high hopes that when they do get to it they will actually look at, or solve any of the issues I brought it in for. But, I do know that if I call at noon, and its still not been looked at, Im simply going and picking it up, and doing business elsewhere. They are arrogant, obnoxious, poor planners, and lie to cover their foul ups. Never again!

reparrott

11 de jun. de 2008

Jeeze... where do I start? Every time I have to go to BMW Sterling to get my car serviced, it seems as if I have to call and call just to get an appointment to have my car looked at. When they finally call me back, I still have to wait a minimum of two weeks to get my car in there. When I first started taking my car there, I had to get some work done that is covered by a warranty that I bought with my car (I bought my car in a different state). They informed me that they will not accept my Fidelity warranty. Well... turns out that, after paying quite a bit to get service done, that they DO accept Fidelity warranties... in fact, that's they only one they accept! On two seperate occasions they have lost my key so I have had to sit and wait an extra hour or so for them to find my key. I always have to call them to get an update on my car, they never return my calls. When they tell me that it's ready, I go out at the time specified in the conversation to pick up my car and I still have to sit and wait. I don't think i've ever gotten out of that dealership in less than 2 hours. The (i'm guessing) manager came up to talk to me when I was standing outside waiting for my car (they had lost my keys...) and asked me what I was driving. When i told him it was a MINI, he looked at me, said "ohh", walked away and started talking to someone else. I once took my car there to get serviced... when I left and was driving home, I took the tag hanging from my rearivew mirror off and noticed a HUGE crack in my windshield. I turned around and went back. When I told them what happened, the manager basically accused me of lying... they did end up replacing it. When i finally was able to pick up my car A WEEK LATER, the service consultant told me that my tires were bald... the tires were pretty new and nowhere near bald and told me that the tires are $300 each... right... they're much cheaper elsewhere. All in all, they are horrible... don't go to them!!!

em555

30 de abr. de 2008

Bought two cars from Sterling. On each occasion: superb customer service, flexibility and highly, personalized approach, - an excellent experience overall. Highly recommended!

greenmini

30 de ene. de 2008

One of the Mini of Sterling employees changed my phone number in their computer system. This kept BMW from contacting me for a survey! Sneaky!

lly

27 de dic. de 2007

The previously owned BMW I purchased 2 1/2 months ago has broken down frequently. The mechanics are unable to diagnose the problem and the dealership is not willing to give me a loaner car like the car I pruchased. It has been in their shop 10 days this month and is still not fixed. They lie to you and do not return your phone calls.

DisappointedMiniOwner

9 de nov. de 2007

Unreal! I have bought and paid off a BMW from them and leased a Mini. I have asked on no less than 3 occassions to get a simple review for my Mini lease so I can see what it costs to release the car, buy it or get something else and the manager has blown me off at every turn.WTF!

angusdude

5 de oct. de 2007

If a "0" rating were possible that's what they would get.I tried to sell them my 2006 M5 which they had sold me (I got tired of it) and they reneged on the deal, lied about what they had said etc. I hauled them into court and obtained a financial judgment against them in mid-July this year and true to form they are now ignoring the court, my attorney's calls to their attorney and refusing to pay. So we have to take further action to try to collect. Probably vindictive on their part as I continue to pay attorneys to try to collect. Pretty soon a Blog goes up something to the effect of: www.dontbuybmwsterling.com

mrinaldutta12

8 de ago. de 2007

My friend took his car for oil change to BMW of sterling on Aug 4 2007 at 11.30 a.mHe owns 2006 BMW 325 i 4 dr sedan.The porter or guy who drove the car hit it against BMW SUV which belong to BMW of sterling.My friend called cops.He spoke to their insurance guys also.They said they will fix the car.But we never know will they fix it properly.My friend is planning to sell his car.But now the car value has diminished.The impact was to the front right portion of the car. Front door fender may be engine radiator hose etc is damaged.It looks like at least $10,000 in repairs. His car has approx. 14,000 miles and was perfect in all ways before the wreck. What should he do I would think that it's not too much for him to ask them to buy his car for at least the market value just before the wreck. What do you think?But they declined to pay for the car.

miniowner

29 de jun. de 2007

Have had a terrible experience wiith the service department. My car was kept by the service department for nearly 10 days for a problem with the electrical system I could not get updates and it was very difficult to get through to anybody in the service department. I wish I never have to deal with the service department of Mini of Sterling. I have to take my car in for a regular service and I am dreading the prospect!

master49

19 de abr. de 2007

I had a really bad experience at this dealer. The representatives are very pushy and not understanding. I found a car at another BMW dealer and told my representative this when he called me to see if I had decided something. He then actually YELLED at me for "wasting his time on a Saturday." I was in absolute shock. I can say wiht confidence that I will NEVER return to this dealer. Now I see that others have also had bad experiences here.

Dr_Alvin

29 de mar. de 2007

I purchased a 2007 750Li from this dealership. Everyone, especially Felix our primary sales representative, was kind, pleasant, and knowledgeable. The purchasing experience from the test drive (and we were allowed to take the car out without a member of the BMW team in the car with no requirement on how long we could drive it) to the actual purchase was delightful. My wife and I both were pleased with the sales experience. Even the paperwork process took a lot less time than we had expected or experienced in previous buying and/or leasing experiences. The sales manager approached us prior to completing the deal to see if we were satisfied with the service we were receiving. You must admit, at least in our buying experiences that more often than not one never sees the sales manager or the general manager when buying or leasing a car. The bottom line is, we purchased a very expensive automobile, and we were made to feel special in the process which is what everyone wants and deserves especially when spending over $100k for a car. We will definitely purchase another car from BMW of Sterling.

UncleB

20 de nov. de 2006

First of all, getting a hold of these folks is nearly impossible. I've had about an 80% failure rate whether I call and leave a message, whether I email, or sadly, even when I escalate to the Service Manager. (Don't take my word, just try it yourself.) This dealer simply cannot handle the demand and their employees will tell you this. Stay away from this dealer until either another opens, or until BMW get less popular. Unfortunately you are roped into this service when you buy, so you are stuck as you've already paid for the service. My current problem with my X5 is that the BMW Assist continually calls the call center, and I have no way to shut this off. I've spoken to dozens of call center folks, who have even called Larry King, the Service manager, to help and plead for a response, but to no avail. I'm to the point where I can drive the vehicle, as you must spend you entire trip talking from one BMW Assist person to the next. I did eventually get a hold of a service employee, who, despite the nature of this problem, will now take me in a week. I should have bought the Mercedes SUV, arrrghhh!

bmwm305

14 de nov. de 2006

Terrible experience with both the sales and service department- Sales person, Ari, gave his own phone #to BMW for the new car delivery customer satisfaction survey, so he could pretend to be the customer.- One of the employees, in the service dept., was watching porn on his computer.- Took them over 2 hours to complete a scheduled oil service and they didn't even bother to wash the car after making me wait additional 45 minutes for it, no apologies, nothing.- When I told BMW about my experience (customer survey), they exchanged information with, BMW of Sterling, i.e., my name and my comments. Unfortunately, soon after this my car had to be towed (under warranty repairs), BMW towed my car to this dealership, soon after, I received a call from the service manager, Jim Handy, who is a unprofessional jerk, who told me that they were not going to work on my car based on my earlier negative comments to BMW.When I told the dealership manager about my experience and my intent on never bringing my car back at this dealership for service repair, his response was that "You will be back because we are better than the other BMW dealerships".I couldn't believe the level of unprofessional behavior at this dealership. I would not recommend this dealership to anyone.

digitaljedi

1 de may. de 2006

Hello,On 4/27/06 I expressed interest in a 2002 BMW M Roadster VIN: 5UMCL93482LJ82633. I this car on autotrader.com and I was very excited! Prompty I gave the salesman Fred my credit card info and put down $1000 on the car. I told them I would fly out there on Friday (depending on work) or Saturday.We exchanged several conversations by phone (can provide evidence) about the car for my own information purposes and also to get information for my insurance company (can provide policy).I took the entire day off work on 4/28/06 and booked a non-refundable plain ticket to VA for a 12:30 flight (can provide evidence).On 4/28/06, I was at the airport when, I called Fred at the dealer to give him my flight info so they could pick me up at the airport. He excused himself for a moment and came back on the phone and said the car was already sold to someone else! I explain to him and the Service Manager (Rick) that I am AT the airport right now what do they expect me to do?? They said they could try and find me another one, but didn't know how long it will take (could take a week, could take a month). They proceded to explain to me that is was just a simple misunderstanding but there was already someone before me. This was NEVER told to me at any point. At no point did he say they did anything wrong. In fact he didn't even understand why I was so upset.I asked to be reimburesed at a minimum $189 for my plane ticket. He laughed at me. I said we had a contract as soon as they took my credit card information. He said they didn't actually charge my credit card information so there was no commitment on their part.I am a professional in a white collar job and I work hard for my money. Just taking the day off of work isn't easy as I travel 100%. Special arrangements have to be made. I would not have to gone to all this trouble to get insurance and plane tickets if this was not the case.

tmccormick

17 de abr. de 2006

I had the WORST customer experience ever with BMW of Sterling (i.e. 6 months worth and still not resolved). Jim Handy talks the talk, but there is absolutely no substantive follow-through. The young service manager, Brad, was similarly well spoken but lacked follow through. It doesn't help that the service advisors are incented by bonuses centered around month-end numbers, and my service rep crowned the ordeal by leaving a "pay now" voicemail reminiscent of a failing Suzuki franchise...unbelievable service for a premium German marque. I'd recommend "It's Not My Department" by Peter Glen to everyone at BMW of Sterling I made the mistake of thinking the dealership's significant capital investment in facilities translated into service--what a mistake. I had to take my BMW 3x there for redundant service, was told conflicting information on status and parts availability, had two "lost" appointments, and had my car returned to me (recently repainted) with a ding on the front bumper that Jim Handy acknowledged was the fault of the dealer.Use these folks at your own risk--legendarily poor service (although they were quick to tell me how good their service is for a Tampa Bay Buccaneer pro athlete that checks his car there on a routine basis).

macros_1

15 de abr. de 2006

Horrid. That is the only word I can think of to describe BMW of Sterling. My inital purchase of my car was ok, however a few things were promised to me when I purchased the car. 1.5 years later, they still weren't done. 1. They promise that they have done work to your car, but when you get it back, it's obvious that they haven't done anything.2. Over 1+ months to get a service appointment, then they had my car for over a month to fix a few things and out of my list of 6 items to be fixed, they only got to 1.3. They never call back. Good luck with trying to get a hold of your service advisor. The phone must be new technology to them as they never seem to know how to use it. The only way to get answers is to go to to dealership.4. It was amazing that the three times I ordered parts through their parts department, I never once received the card in the mail that they promised to let me know the part was in. Phone calls didn't seem to work in this case either. Once again, I had to go to the dealership to get any answers.There was much more, but I'd rather not bore you with the details. However, after that time I decided to just get rid of my BMW rather than deal with their terrible service and support. The car was very nice, but it just wasn't worth it. Goodbye BMW, because of this place I'll never spend my money with you again.

waterford

17 de nov. de 2005

This is a new, drop dead gorgeous facility. My first experience was to order interior parts for the car - the replacement plastic cupholder insert for the centerconsole behind the parking brake. This cheap plastic, blow molded frame was $25 and cup inserts $18 each (2). I drove about 50 miles r/t to this dealer only to find it didn;t fit my car. It was that mid-year split thing with the 1993 3 series. But, of course, they sold me the incorrect part and didn't have access (not made) to the correct part for my car.Other times since I've called to ask Service Department questions only to be routed numerous times to voicemail without reaching an actual service person to speak with. As of this writing, I've not received a call-back.

nova-native

25 de oct. de 2005

Mr Eddy is friendly-but I want good service and a fair shake-takes 4 weeks to get appt-only BMW dealer within miles-and they've got a monopoly on all the high tech BMW-only machines. The atmosphere in the service rep area is almost scary-no smiles-no hellos-only chairs are in another waiting room and I sure can't depend on them coming out there! All just stay on the phones or tap on PC while you wait around for your designated rep. I went in to get emission repairs after failing with only 17K miles and they do another test and charge me $100 (only $28 anyplace else). I'm writing to "Customer Relations' lets see if they can redeem themselves-will post result.

Raja

19 de oct. de 2005

Brad Stuler is an arrogant child who does not know how to deal with professional adults. I called to schedule an appointment and he told me to bring my car in at my convenience. When I got there, he was nowhere to be found and no one there knew of my issues or arrangements. After a kind service representative took care of me, I found that there were no vehicles available for me to rent. I had to wait over an hour to receive a truck. Mr. Stuler refused to return any of my phone calls and when I finally reached him by telephone, he dismissed me with "I'll check on your car and call you back." That call never came.Were it not for the staff supporting him, Mr. Stuler would not be a manager at any dealership. After dealing with him, I am convinced that he would be unsuccessful at a McDonald's.

joeclothing

6 de oct. de 2005

Went to BMW of Sterling to look at new cars. The salesman Ari Feinstein asked us to leave a deposit on a new car we liked, but weren't ready to make a decision on. He told us it was 100% refundable. We called him the next day and said we didn't want it and were looking for another color and package combination. VOB BMW found one right away and had a better price. Within one week we had our new car.Fast forward 1.5 months later and Mr. Feinstein calls to tell us he had a new car for us. We politely told him we bought one already. He said "WHY WOULD YOU DO THAT"? He told us that he would be keeping our $1000 "Refundable" Deposit. The "contract" we signed was for a vehicle we didn't want and has already been sold to another consumer. Furthermore, the "contract" states that the deposit is refundable and purchaser can recover the full amount. Mr. Feinstein, more so out of spite, after we had informed him of these things went ahead and charged our credit card anyways. He is in violation of said contract and clearly does not understand what it means to conduct himself in a professional and ethical business manor. I was promised a call from the Sales Manager at BMW of Sterling and have yet to receive one. It is clear that Mr. Feinstein's actions are a direct reflection of how this dealership teaches their associates to conduct business practices.Easily the worst buying experience I have ever encountered.

stevepischke

14 de sep. de 2005

This dealership is the worst I've ever encountered. Driving a 645 CI. All aspects of dealing with the people were unsatisfactory. Making an appointment for service required repeated calling only to get voice messages. Finally got so mad I called the GM and Service Manager, left them messages - no calls back. Finally succeeded in getting an appointment - had to wait a month! Once they got the car it took eight calandar days to get it back and required countless calls. These people make FEMA look good. PLEASE buy a LEXUS. Pohanka is great by comparison.

MSP1

27 de ago. de 2005

I can't belive I went back here for service after the terrible experience I had last year, but it was closer than BMW of Fairfax.My experience each time is this:1) Bring car in, stand around for a long time waiting for someone to help you (10-20 minutes). There is no central check-in or signs tell you where to go or where to wait.2) After waiting at home for hours, I give them a call to see if my car is ready. They have never called me at home to give me an update or tell me my car is ready. When I do call, it's near impossible to get ahold of anyone.3) Last summer, they had problems getting my iPod installation to work, and it took several visits. The service manager came out and yelled/swore at me. What kind of business are they running?4) The car is ready, but I have to wait 45 minutes while they wash it. Jeesh, just give me my car! More than once, I've sat outside with pissed-off customers waiting for their car to arrive while they take their time washing it.Nonetheless, I gave them one more shot this year:I brought my car in on a Saturday for Service I at 10am. They also needed to take a look at one of my Xenon headlights. The service guy said it would take 2 hours, but the Xenon's might take a lot longer. OK, I realized diagnosing an intermittent electrical problem could take a long time, but they said that they would call me and update me. Since my girlfriend was visiting, I decided not to get a loaner car.So, 3:30 rolls around, and no phone calls. We look on the web and notice that the service department closes at 4pm, so I call the service department at 3:35. They say that the computer says it's not ready yet, but they'll get the guy who is working on it to give me a call right back. Of course, no one calls me, so I call them back at 3:55. No one is around. Nada. All I get is a voice mail. I call back and ask to speak to a warm body in service. Now I get a different voice mail. I leave a message, hoping that someone will check it before they leave. At 4:15, I call back. The receptionist tries to find someone (sales is still open), but everyone in the service department is gone as well as the cashier. Apparently, once 4pm rolled around, everyone left, not bothering to tie up any loose ends before they left. That's no way to run a business.As far as I know, my car could have been ready. Even if it wasn't, they could have at least called me. These guys never call, and it's impossible to reach anyone in service. If I had known that my car wasn't going to be ready, my girlfriend could have driven over and I could have picked up a loaner car. Now I'm without a car. Wonder how I'm going to get to the dealership when the car is eventually fixed?My previous cars were Infinitis and Mazdas. Compared to all of the dealerships I've been to before (6+), this service department is third world. Not a single ounce of professionalism. Sure, the place looks pretty inside, and the initial sales was great, but I'm swearing off BMW of Sterling for good. I gave them one last shot, and they failed again.

alc

22 de may. de 2005

BMW of Sterling disappointed me by billing for work that they did not do. While my car was under warranty I went in for a coolant flush and some other work. They billed BMWNA for the coolant flush but did not perform the work. The mechanic I spoke with told me it wasn't needed. My advisor was unavailable for clarification so I left. They have failed to return four phone calls and two letters. I ended up paying an indepentent to do the flush. Try and discuss work with the techs if you must use this dealer. I now use Arlington. They are not friendly but so far they have done the work they have claimed to.

greyfurgang

12 de mar. de 2005

Have brought my BMW in for transmission issue and satellite radio installment.Repair was made ASAP to my complete satisfaction and they got my satellite in as soon as they got the part. The only reason I gave them 4s on a couple of ratings had to do with the unavailability of Mr. Brooks (strangely always in a meeting and only answers back my calls after Kerri Brown has taken care of it (SHE"S GREAT).

stevewhitt

8 de nov. de 2004

I live 2 miles from stealer. When I get service done I send both my cars (04m3) & (03x5) 40 miles away to Fairfax BMW. BMWUSA calls and Ask me all the time why I don't take my cars to Sterling. They don't know what the hell is going on over at this stealership. Manager must have an online degree cause If my company ran like this I would not be driving BMWs Send your car to fairfax and You will see the difference.

JoeMama

6 de nov. de 2004

Bought 02 M3 from Leeman (no longer employed there) and was a good experience. An issue needed corrected that was not done properly the first time and I got nothing but bullshit around from Lopez. <br><br>Service after the sale is key. If you want me to spend 50K + every couple of years you had better take care of me. Instead, they chose to piss on my back and tell me its raining. F ing ass clowns. <br><br>By the way, what other top end dealer do you know that does its body work OUTSIDE IN THE FREAKING PARKING LOT???

redpine

5 de oct. de 2004

Love BMWs, but this dealer doesn't seem to have the same passion when it comes to service. I've problems with service for two different cars. <br><br>My M3 I took in for oil service and they did the works, they just didn't put everything back together right. The rear end leaked oil after they serviced it.<br><br>My Mini has been into their shop 3 times for warrenty work. The first time they fixed a cold start/idle/engine light problem. About six months latter the cold start was back, along with backing sensors that didn't work. I took it to them, they gave it back. After being serviced it was still stalling in traffic and the sensors didn't work. I took it back again. And this time the results were the same, so I talked to the service manager. They aggreed to pick it up on Monday morining, to try and fix these problems for the third time. No one showed or called that Monday. I give up. I'll find another dealer to buy cars from.

TERRANCE

23 de sep. de 2004

Relatively new dealership in the area. It has an experienced and professional sales forece and a highly competent team of technicians. The dealership decor is extremely inviting and takes you away from the ho hum of a traditional dealership. The Moorehead management team is sensitive to the needs of customers and does not hesitate to investigate and correct issus raised by customers. The overall atmosophere at the dealership is friendly with a penchant for extending a helping hand to both customers and browsers. Ocassionally, it appears management hires individuals that do not fit its customer sensitivity mode, but they do not last long. Overall, this is a dealership of the future in the PRESENT

flagger

2 de ago. de 2004

Service department is average, and certainly not up to the standard of the adjacent Volvo dealer (Don Beyer - Dulles). People were friendly enough, but not a fount of knowledge with regard to their products. Example: Asked how to set the reverse passenger side mirror memory as described in the owners manual and I was told it could not be done (By 2 CSRs and 2 mechanics). They even showed me their memory setting computer which offered no options. I later found a BMW service bulletin on the internet that explained the procedure and it worked perfectly as described in the manual. Also found several other memory options that I was not aware were available. They did a good job of washing the car however, and they were fast and friendly for the work they did.<br><br>I've left the recommend section blank, but I know the program will default to no. For routine service, they are probably quite acceptable. For more complex work, it is probably a crap shoot as it is with most dealers.

madkow70

30 de jul. de 2004

Chris Smith is an incompetent CSR. He was at best rude, unknowledgeable and inflexible. I had two separate instances where he charged me four-figure fee for some service that I knew was covered under warranty. In order to get my car back on the road ASAP, I had to pay first, got it fixed, then went through the loops to prove to him that the service was warranty item. Meanwhile, he was totally inflexible and rude. I finally got apologies from his boss eventually and full refund.<br><br>Generally, Sterling BMW wasnt that terrible. But if you want an enjoyable experience, STAY AWAY from Chris Smith. <br>

3keys

27 de may. de 2004

Went for a simple alignment over 4 times. Each time is a different excuse as to what the problem could be (never their fault). All problems have to do with the roads, wheels, tires etc. <br>Recently had defective front rims and again every excuse in the book from not cleaning my car often enough (once a week should suffice, right?) "Caked on Brake Dust" and "using the wrong cleaning solution" Finally had the BMW Field rep look at it and replaced them immediately. What are we? Nineteen year old kids with their first cars? I paid over $55000.00 to deal with somebody like this??<br>

ghengis

17 de abr. de 2004

You know, I did deal with Alan, and found him to be extremely nice and knowledgeable. However, he was insistent that he could not offer me anything below sticker, even for things on the lot.<br><br>Plus, when I was on the lot with him, he wasn't so willing to show me things on the lot as I wanted, he was so intent on telling me he couldn't get me a deal that he decided it'd be best to do a search to find my ideal car nearby. I wasn't likely to go this way, and I'd already checked dealers stocks online, but I was willing to see what he turned up. The callback from him came about 2 days later than I was expecting...

flagger

2 de abr. de 2004

One of the most pleasant car buying experiences I've had. Attentive, but not bothersome. I got what I felt was a fair price and the negotiation was quick and straight forward. Ari was excellent to work with during the acquisition.<br><br>I would not hesitate to recommend BMW of Sterling to anyone wanting to purchase a BMW.

PMS

27 de ene. de 2004

We settled on Sterling after visiting several dealerships in the area.<br>Some were friendly enough but did not display adequate product knowledge. One was "snooty" and lacked correct information. Sterling maintains a friendly atmosphere and Carl had exemplary product information. His attention has continued months after the sale. I have made one service visit for a minor issue that proved to be nothing. They treated me with respect in spite of me crying wolf. So far I am very comfortable with the arrangement.

arh1000

17 de sep. de 2003

Just went for my second service visit and was amazed again at the level of professionalism of this dealership. <br><br>Dropped off my car at 8:00 and received a free laoner without having to ask for it. Car was fixed, washed, vacummed, and ready by 12:00 noon!<br><br>

MikeBMW

21 de jul. de 2003

Alan is one of the best salesmen I have ever met. Honest, caring, and thoughtful Alan worked extremely hard to get me the car I wanted. In addition he was able to quote ultra competitive prices. The dealership itself is a marvel. I visited BMW of Arlington and BMW of Fairfax, both of which are much closer to me but, BMW of Sterling made the others look really low-class. I couldn't recommend this dealership any more highly. PLEASE shop there and PLEASE ask for Alan.